Sure Hotel by Best Western Dole

Dear Gabriele, Thank you very much for your kind review. We are delighted to hear that our hotel was a pleasant stop on your journey south. It is wonderful to know that you appreciated the friendliness and helpfulness of our staff, the comfort of your room, our continental breakfast, and the convenience of our free parking. Your satisfaction is the best reward for our team. We truly appreciate your feedback and hope to have the pleasure of welcoming you again on a future trip. Kind regards

Thank you so much for your kind review! We're delighted to hear you enjoyed the cleanliness, comfort, and peaceful atmosphere of our hotel during your stopover on the way to the Alps. It's great to know you also had a pleasant dinner in the lovely town center of Dole. On behalf of the whole team thank you for your kind words. We hope to welcome you again soon!

Mr. Nathan, We thank you for taking the time to share your feedback. While we respect your opinion, we must address the false nature of your review, which appears to be intended solely to harm the reputation of our establishment and its staff. Your account of the events that occurred that day does not align with the truth. You had booked a room with two single beds, and despite our attempts to resolve the issue, you continued to dispute the arrangement, preventing our receptionist from explaining the situation or offering alternative solutions. Your story does not match reality, and you continue with a series of lies and disrespect. You booked a room with two separate beds, and it was the last room available. Upon arrival, you insisted on denying this, despite the confirmation of the booking clearly stating the room type. I did everything I could to remain calm and explain the situation, but your contempt for others prevented you from listening and accepting that I could not change rooms as the hotel was fully booked. To top it off, you refused to pay the price, which included two tourist taxes totaling €1.70. Again, I referred you to review your booking, and despite this tax being included in the summary, you still contested it. You made it very clear that you believed I was deliberately inflating the price and even implied that I was a thief. I could also make public the email you sent me in which you accused me of being racist (I think you must have had sand in your eyes). You were stubborn, arrogant, refusing to let anyone explain, condescending, and mocking in your attitude. Unfortunately, you left me no choice but to ask you to leave, and I fully stand by this decision because individuals with such bad faith as yours are not welcome here. As you may be aware, the vast majority of our clients have expressed great satisfaction with the quality of our hotel and, in particular, the service they received. In this case, I sincerely believe it is your behavior, attitude, and lack of respect that should be questioned and changed quickly, for your own sake. We hope that during your next visit to Dole, you will find a hotel that better suits your needs. However, we must advise you that if you continue to approach situations and people in this manner, you may have difficulty finding suitable accommodations. Sincerel

Dear Nicole, Thank you for your comment, We are surprised by its content and the counter-truths that you put forward.. The comments from customers who have stayed with us are real and almost entirely very positive. If you are surprised by these comments, you really need to ask yourself questions about your level of requirements. Our parking lot is being renovated and the gate is new and being installed, everything is new but you see breakage everywhere, it's still dishonest of you. Sincerely Sure Hotel By Best Western Dole.

Monsieur, Merci d'avoir choisi notre hôtel et d'avoir pris le temps de laisser un commentaire. Nous sommes ravis de savoir que ce séjour parmi nous vous a plu. Nous mettons tout en oeuvre pour que votre séjour se déroule le mieux possible dans ce nouveau cadre, et savoir que nos équipes étaient à la hauteur de vos attentes nous fait extrêmement plaisir ! Aussi, savoir que avez appréciez votre chambre nous réjouit, nous avons fait énormément de travail pour vous offrir un lieu de qualité, tant par les services que par ses prestations, et votre commentaire élogieux récompense le travail de toutes nos équipes ! En espérant sincèrement vous revoir prochainement au Sure Hôtel by Best Western. Bien cordialement.