Best Western Cranbrook Hotel,  Cranbrook

4.0/5  - basé sur 421 notations.
1019 Cranbrook Street N, V1C 3S4, Cranbrook, Canada - visualizzare mappa
+1 250 417 4002 +1 250 417 4012

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Benvenuto al nuovo Best Western® Cranbrook Hotel, situato vicino al centro di Cranbrook, nella maestosa regione delle Kootenay Rockies, dove ti aspettano attrazioni e servizi di prima classe. Quest'hotel di Cranbrook offre sistemazioni classiche e un'ospitalità cordiale. Potrai rilassarti nelle belle camere arredate con mobili di lusso e dotate di ogni comfort, compreso l'accesso gratuito a Internet ad alta velocità. Se vuoi fermarti a lungo puoi scegliere una suite con una o due camere da letto e cucina o, per un'occasione speciale, una delle nostre lussuose suite con idromassaggio. Sia che viaggi per lavoro o per piacere, al Best Western Cranbrook Hotel potrai usufruire di molti servizi. Potrai prenderti cura del tuo corpo nel nostro centro fitness completamente attrezzato, divertirti sullo scivolo acquatico o rilassarti nella piscina al coperto riscaldata. Assaggia gli ottimi piatti proposti dal nostro bistrot, situato proprio di fronte alla hall. Aperta tutti i giorni per colazione, la nostra caffetteria offre un ricco menu di piatti sani casalinghi, in grado di soddisfare tutti i palati. Qualunque sia il motivo del tuo viaggio, sarai accolto da un gruppo di professionisti che saprà rendere indimenticabile il tuo soggiorno.

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164
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157
Medio
 
57
Mediocre
 
35
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Affari Affari 123
Business Business 82
Da solo Da solo 23
Di coppia Di coppia 57
In coppia In coppia 120
In famiglia In famiglia 118
Viaggio con amici Viaggio con amici 27
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Best Western Cranbrook Hotel,Cranbrook
  • 3
    « Not what I expected »

    This is not the Best Western value I have come to know and love. Room rates are high but I guess the local market allows it to be that way. I stay in BW because the product is usually consistent, such as friendly staff, clean rooms, access to reliable WiFi, ample and free parking, and usually a hot breakfast. No free breakfast here. They did deliver on the rest, however. The room was great and the bed was comfortable. The other annoyances in my room were taken care of immediately. However, I recommend if you need a good room for the same price and can drive another 45 minutes go to the BW in Fernie, just up the road. The price per night is about the same or less and they have everything else - but most of all they have a mountain view that is wonderful.

    4
    « Nice convenient stay »

    Stayed at this hotel for a recent day procedure at the Cranbrook hospital. Hotel offers a really good hospital rate. Check in and check out were great. Room could have been a little bit cleaner .I think they forgot to clean the bathroom floor. Kind of questionable.

    4
    « Good experience with Teen Sports Team »

    This was a great hotel for our team. Nicole on the front desk was outstanding, helpful and great personality for dealing with parents and teens. Large clean rooms, evident that staff put much effort into keeping this hotel in clean/tidy condition. Outdoor patio was much appreciated, teens had fun on water slide. Good location to fast food/restaurants/mall/arenas. Would recommend this hotel.

    4
    « Large Room »

    My stays at Best Western hotels have been consistently pleasant. At this particular Best Western my room was large, bed was comfortable (I love the pillows) and the staff were friendly. The only downside is its on a busy highway so it was a bit loud. I would stay here again.

    4
    « Great Place to Stay »

    I stayed a couple of nights for business and found that the front desk staff were very pleasant on my arrival. The pool and gym were clean and well taken care of. The hotel is located close to a large amount of places to eat which is very handy as well. I would stay here again for sure.

    2
    « not great »

    room is nice but pool is horrible no hot tub and small Rooms are expensive and breakfast not included The rooms are clean. The lobby is small and not really inviting. I don't think we would return mostly because of the pool.

    4
    « Cranbrook Best Western »

    Cranbrook Best Western Rooms were comfortable and clean. Found the bed and pillows to be comfy. Was disappointed that they did not offer a complimentary breakfast. Otherwise good and friendly service.

    5
    « Cranbrook hotels are expensive - This is a great option though. »

    The hotels in Cranbrook are all rather expensive - so I chose the Best Western - rooms are fabulous and the staff are all delightful and make your stay a pleasure. I had a room with a kitchen and it was well stocked. The bed was very comfortable. I left in a snowstorm with one highway closed by rockfalls and another closing because of avalanche control- front desk staff went out of their way to research escape routes for me and even printed out a ferry schedule.Worth staying.

    5
    « Extended Weekend »

    We took a long weekend to drive up from the state's to visit Kimberley and Cranbrook BC. The Best Western was very convenient to both. Located on HWY 95 close to resteraunts and downtown shopping. Very friendly staff. Hotel was very clean and quiet.

    5
    « If in Cranbrook, stay here! »

    I was passing through Cranbrook on business and stayed here, I was very impressed with the hotel, and the staff was very friendly and professional. I would recommend staying here when passing through. Lots of good restaurants around (the night I stayed there the restaurant in the hotel was closed)

  • 5
    « Friendly staff, clean and modern rooms »

    Great experience at Best Western Cranbrook. Staff were welcoming, facillities were clean, cafe was delicious. Fitness centre has everything you need for a quick workout. Location is easy to find and close to other ammenities in Cranbrook.

    4
    « Nice spot »

    We're a family of 4 and were here for a hockey tourney. The rooms are nice and the pool and water slide are perfect. There is no hot tub which we thought was unusual given then mountain setting. We didn't hear any trains in the two nights we were there. The rooms have a small fridge but no microwave. So full points for the faculties and cleanliness. And the service was great. Loss of a point for no hot tub and no microwaves in the room and no breakfast. We would stay here again.

    4
    « Hockey tourney »

    Hotel staff were very accommodating to large group of busy pre-teens for our hockey tournament. They created spaces for them to hang out and have fun without getting into trouble...mini sticks allowed!

    5
    « Great place to stay »

    I cannot recommend Best Western Cranbrook more. Amazing rooms. Great staff. Clean and welcoming!!! I would stay again without hesitation. If your looking for a family place to go this is the best hotel in town for it. Laundry and arcade areas. And a waterslide hotel. The suite rooms are perfect for any size party. You will not be disappointed!

    5
    « Excellent hotel »

    When I travel for business I look for a room rate that is appropriate for the location, a location that is close to where I am working, clean rooms, a comfortable bed, and decent sized TV. The BW in Cranbrook exceeded expectations.

    5
    « Good clean value for money! »

    I was pleased with the rooms appointments and cleanliness. The staff who assisted me with my access to the wifi was very knowledgeable and was able to get me on line with my device, which rarely occurs at other hotels. This was greatly appreciated. The hotel is well placed within the community close to all amenities which are within easy walking distance and includes a pool and gym.

    5
    « Attractive and well run »

    This hotel is in a great location in heart of Cranbrook B.C. close to our favourite sushi restaurant The rooms are super clean and the whole building is well maintained, The staff are courteous, professional and well versed on the point system. This Best Western is dog friendly and hands out a map of local parks for dog walking. The small cafe serves home cooked food. We felt very welcome and comfortable here.

    5
    « stay »

    was very happy with the cleanliness of the building in and out. very accommodating. clean rooms. wish we had microwaves in room as a no charge and a continental breakfast. close to where we were doing business

    5
    « Great hotel, great service »

    This is a terrific hotel, very clean and with fantastic staff who were very helpful. The room was large, comfortable and quiet. The internet worked very well. There is no free breakfast, but there is a small café that serves meals in the hotel, and other restaurants are close by. For us, the added bonus was that we had enough rewards points so that the room was free! Can't go wrong with Best Westerns rewards program. We visit Cranbrook often, and will definitely stay here again.

    5
    « Quiet hotel room »

    My recent stay was very pleasant. The room was very clean, quiet and attractive. Beds very comfortable. Breakfast in lobby café was very good. Would stay here again. Staff were very pleasant to deal with and very friendly.

  • 5
    « Very good value for the money, and very friendly staff. Recommended. »

    I have stayed at this hotel a few times when in Cranbrook. There staff are friendly, welcoming and professional. The rooms are clean and in fine repair. This offers very good value for the money. Highly recommended.

    3
    « No Complimentary Breakfast »

    Unlike most Best Westerns this hotel does not offer a complimentary breakfast, despite a winter rate over $150 (not including taxes). We were also denied the team rate, even though we travelled there to watch our daughter's university team. This courtesy has been extended at other hotels (including other Best Westerns). Overall hotel was very average and could probably find one in Cranbrook of better value.

    5
    « Quality hotel »

    Very nice clean hotel. Staff are very polite and accommodating. Beds are very comfortable. Rooms are roomy and have mini fridge, coffee machine, tv. Full hot breakfast available downstairs? Will stay here whenever I am in town. Highly recommended.

    5
    « great value and location »

    Hotel was excellent, lobby coffee was great. We had breakfast in the hotel and the service, food and price was great for a family - good children's breakfast. Really appreciated the express checkout and the option of room cleaned daily or extra BW points.

    4
    « Modern & Friendly »

    A very nice facility with a friendly and accommodating staff. A great indoor swimming pool with a 2 story slide! Nice little restaurant for breakfast. Rooms are large and comfortable. A good location for Cranbrook and surrounding environs.

    4
    « Cranbrook Best Western »

    Breakfast not included and very slow service. We had hockey players going to their first game of a tournament having had nothing to eat. Rooms were fine, very dry though. Lots of amenities near by supplemented.

    5
    « Very Nice Hotel with great staff »

    Cranbrook Best Western is a great, comfortable hotel. Don't expect fast service or any real great service from the very small Cafe in the hotel if there are more than 2 tables in the Cafe. You will have to run out across a very busy street to grab breakfast.

    3
    « Nice and efficient staff »

    This hotel is good for short stays. Nice staff and very helpful. Clean. There is no restaurant but a cafe, which is open for breakfast and lunch. No hot tub, which was surprising. Pool looked decent. If u stay in a room along the back you will hear the trains, which can be noisy from midnight to early am depending on there schedule. Parking and Wi-Fi decent.

    4
    « Good room with exceptional breakfast but it's expensive »

    Stayed for one night in late September. Room was clean and in good condition. Hotel seemed close to full but we didn't have any problem with noise. The hotel doesn't provide free breakfast but has a restaurant off the lobby that offers an exceptionally good made-to-order breakfast and to-go lunches. A full breakfast for two is about C$35 but the food and service is excellent.

    5
    « good stopover »

    We were travelling into Canada and decided to stay in Cranbrook for the night. We liked the look of the Motel from the outside, the room was very comfortable and clean and there were plenty of restaurants nearby

  • 5
    « Best Western Cranbrook »

    Great service and clean rooms. Pool has slides for the kids but no hot tub for the adults. We did not use breakfast facility as we had a large family group so we hit the McD's down the road. This hotel is close to several restaurants just down the street.

    5
    « Opinion »

    Very clean, opted for go green stay, my only concern with that is you don't have a coffee supply and should get a discount, as they didn't have to come into our room to clean or replace anything for 3 days

    4
    « Good clean hotel and well maintained »

    Stayed one night - was able to get early check in and very friendly front desk clerk. Hotel was modern with a coffee shop inside the hotel. A little outdoor sitting area where we sat, had a beverage and enjoyed the sun for a bit. The hotel is central to a lot of good restaurants within a 5-10 minute walk. Would be good for kids as there is a water slide and indoor pool. We will definitely stay again. One bit of feedback-there should be a breakfast bar-most BW's have them.

    5
    « Great Place to stay in Cranbrook »

    The staff are friendly and helpful, we've stayed there at least 40 nights over the last three years. They rectify any problems that arise and there has only been one in that time, a great place to stay.

    5
    « AMAZING! »

    Cranbrook BW staff is amazing, super friendly! They were very accommodating and always had a smile on their faces. The hotel was very clean and modern, with a mini waterpark with pool, gym, and laundry facilities. Will definitely be back!

    4
    « Good lodgings although pricey for a non-destination location. »

    Good hotel. Nice rooms, comfortable beds. Price was quite high especially as breakfast was not included. The cost was more than I thought was appropriate for a "travelling through location"; not a destination place for most people. On location restaurant was excellent for breakfast (both service and food quality).

    2
    « Older well kept hotel »

    We spent 5 days in Cranbrook at this BW. As I indicated to the hotel, their staff need refresher training on Customer service, always very defensive. The beds and pillows are not very comfortable. There is a train track behind the hotel and they run all night long with loud screeching noise. Request a room at the front of hotel if staying. The restaurant is great for breakfast with great service, definetly the best part. There are a good choice of restaurants also within walking distance for dinner.

    5
    « Some very nice people work here. »

    We had a very pleasant experience at the hotel, especially because the staff were so eager to please and so friendly. They cheerfully made a small repair I needed, brought me extra supplies, cleaned my room on my schedule, and provided excellent local recommendations for visiting and dining. I liked the 24/7 coffee bar in the lobby. For a night owl workaholic, it was perfect!!-

    4
    « Some hiccups, but still a good stay »

    I was driving home from Washington State one evening, and had forgotten how dark the highways can be in the mountains. Coupled with being tired, I decided to pull over for the night and find a place to stay. Looking online for a hotel at 9:30 on a Saturday night, there wasn't much in the way of choice. I decided after going through all the available online options to book here. Ten minutes after I finalized the booking, I walked into the hotel. A very pleasant person named Viola greeted me, and said she had just pulled the reservation off the system. Recognizing my gold status with the BW Rewards plan, she gave me a package of bottled water and chocolate. The check in process was quick, and I was assigned a second floor room. A couple of hiccups happened. After I trudged up to the second floor, the room keys given to me wouldn't open the door. After getting the keys reprogrammed, I was shocked to find after entering my assigned room that the room hadn't been completely serviced by the housekeeping staff. The beds had been stripped and unmade, and full beverage cups were still on the nightstands. Again, I went downstairs, and told Viola what I just came across. Suitably embarrassed, she then upgraded me to a 4th floor suite where I had access to a mid-sized fridge and freezer, which was handy since I had perishables in coolers as I hadn't planned to stop somewhere during the night. The suite was comfortable, clean, and the wifi was fast. I had a very restful night, and got back on the road early the next morning. If I ever need a room in Cranbrook in future, I will first consider here.

    5
    « Great hotel, staff, location »

    Friendly staff, awesome puppy area that was fenced with grass. Nice foyer with leather couches, chairs and a restaurant. Good location, staff very friendly, clean spacious rooms. Our room was a kind deluxe with leather couch and Comfortable bed.

  • 4
    « Very good hotel to spend few days »

    If you are traveling thru Cranbrook i would recommend this hotel for your restful night or two. It is situated of the BC Crowsnest Highway, very easy to find. It has free parking if you are hotel guest, it is biker friendly with few reserved spots just for bikes. Off course there is always someone challenged to read the sign and park his 'mighty' Kia SUV on the reserved spot. But despite this, hotel is very decent, rooms are clean and roomy, if you stay one or two night you can help the environment by opting out to have a room service clean your room so you can reuse towels one more time. For that gesture you can get extra 500 BW points. The breakfast is not included in the room price; it is a hot breakfast you can get for a decent price. It is freshly made, real country breakfast. I do not do lots of field work so usually this type of breakfast will make me go back to bed... Speaking of which, bed is very comfortable, the only problem i had was with pillows, they are too soft for my taste so i ended up having a little pile of pillows to accommodate softness. Hotel has a pool and water slide but i was not having enough time to check it out. Room price is average, and yes you can get close by motels for a price of 59$ Canadian but i think this hotel offer very good value for a price. Any how, for a comfortable 2,3 day stay i would book this hotel again. And for a nice lunch or dinner destinations, there are few places around hotel but i would strongly recommend Frank's steaks and schnitzel place.

    5
    « Canadian hospitality »

    Had marked BW on the map and so this was a destination for us. The hotel was lovely and we enjoyed the pool--a bit strong on chlorine, but a huge slide for those young at heart. The lady at the front desk was very helpful and told us we had points we could use, so the stay was basically free. The breakfast in the small restaurant was freshly made and tasty. Great stay. Cute little town.

    5
    « Cranbrook BW »

    Excellent service and clean hotel. Good breakfast and bagged lunches were provided. The rooms were well decorated and in excellent condition. Staff were courteous and professional at all times. Lots of parking for oversized vehicles.

    4
    « overnight travel »

    Hotel very nice, rooms very good, beds great. Would prefer hotel with restaurant/bar as do not like to have to drive to find somewhere for dinner after travelling all day.Must say the breakfast in the "pay" for breakfast room was far superior to the free breakfasts in some BW hotels. They need to up their menu especially in Canadian hotels.

    5
    « Great place to stay! »

    Our room was clean and modern with a very comfortable bed. The hotel staff were friendly and efficient. I would definitely stay here again. The location was also very convenient and you can easily walk to nearby restaurants.

    5
    « Compassion and care »

    My family and I were recently evacuated from our homes due to wildfire. From the moment we entered the Best Western Hotel, we were taken in like family. Due to the circumstances the manager immediately made policy changes to allow our pets so we weren't separated at such a traumatic time. The hotel was booked full during our stay which meant we would have likely had to move rooms. However, the Best Western made every attempt to juggle rooms around us so we did not have to be uprooted from the only normal we had in our lives. The staff was warm and friendly and always offering to go above and beyond to make us comfortable! It has been 16 days and we still haven't been able to return to our home........but thankfully for the Best Western we are in a place that's the next best thing to being home! Thank you from the bottom of our hearts.

    5
    « Great place to spend a night or two »

    I have stayed at this property for business purposes a couple of times The staff are great, rooms are clean and the place is centrally located. It's an easy walk to the mall/cinema and restaurants. I will try to stay at this location because it's not so close to the train tracks as other properties in town.

    3
    « TRRRAAAIIIINNNNN !!!! »

    This BW is a little dated but clean and not as bad as other places in Cranbrook. If you want a good night sleep this is not the hotel for you. I was woken up no less than 3 times from freight trains passing no more than 30 yards away. I would stay again only if it was in the front of the hotel. There is only one hotel that is not super close to the train tracks in the town. I like BW too bad it's too close to he tracks.

    4
    « 40th Anniversary Honeymoon Revisit »

    Very easy to locate. Welcoming staff and helpful. The room was very nice and clean. The bed was comfortable. The air conditioner, however, was very loud. There was only 1 tea bag, though. If you are a coffee drinker, you are in luck. But if you prefer tea, bring your own.

    4
    « Almost Excellent - Except for the "Fridge" »

    This appears to be a new property and their room charges reflect this. Rates are definitely higher than other properties in Cranbrook but the newness is probably the reason for the higher rates. The issues to be aware of are; They have wine fridges - NOT real fridges in the rooms. Wine fridges do not cool sufficiently and do not have a freezer in them. In this day and age this is insane in a hotel. Especially a hotel that charges a premium. Clearly some out of touch person in Best Western took the cheap route on this. The hotel has a small freezer at the front desk but this is a poor excuse for what should be in each and every room. A REAL FRIDGE with a freezer compartment. There are no microwaves in the rooms. There is only one elevator which can make it busy or time consuming at peak usage times and with housekeeping. Again, the same "genius" at Best Western cheaped out on this. Great staff. Great rooms. Too bad that management let them down with a couple of the small details that would make this a complete excellent hotel. Instead, it leaves a message that we're cheap and we nickle and dime our customers. The elevator is what it is. I can't be changed and is minor. Do the right thing and change out the fridges, add microwaves or reduce your room rates accordingly.

  • 5
    « best hotel »

    never fails that this is the beat operation and some of the best people and I say that lightly. Want to find out how a hotel should be run, then visit Cranbrook Best Western. This has got to be one of the best, Best Western or no and I can say that because of my International travellingt

    4
    « Good room with a great bed!! »

    We were visiting as part of our anniversary celebration and our main criteria was a good nights rest. We are both seniors. The room was appointed to suit most needs, and certainly all of ours. The pool area was well stocked with towels and very clean. They even have a water slide for the more adventuresome. My only knock is that this establishment doesn't offer a continental breakfast. They do have an onsite restaurant, and for a price, breakfast can be had. Overall, I would stay again.

    5
    « Great hotel and staff! »

    We had just come back from a week in the states and were looking for a nice quiet clean hotel for the night and we got all of that! We were quite impressed! It was a little pricy but I'm guessing that's the norm for the area and the time of year!

    4
    « Cranbrook Best Western Inn »

    Nice hotel, clean, no breakfast included considering the cost was high at $200 Close to restaurants, Never had time to check the pool since we got in late. Staff was friendly, internet was average speed for hotels.

    5
    « Nicest place to stay in Cranbrook - and great service »

    We have stayed at this location a few times when visiting family in Cranbrook. We have always been treated very well by the staff here. The rooms are very clean and comfortable and it is a great location - convenient to everything in town.

    5
    « Nicest place to stay in Cranbrook - very friendly staff »

    We have stayed at this location a few times now when visiting family in Cranbrook. It is a great location and very convenient to everything. The staff is very friendly and seem to go above and beyond. The rooms are very clean and comfortable.

    5
    « Best Deal in Town with Great Service »

    My wife and I stayed at the BW in Sep/2016. We didn't have a reservation as we had not expected to stay here, but we were welcome accommodated with a smile. The staff even reminded us we could use our Costco card for a % off the price! The room was tidy, clean and very comfortable; with a friendly staff, coffee & muffins available in a cafe near the lobby and free Wifi. We were treated with respect and when we asked for recommendations of where to eat a meal, the staff was very knowledgeable. We recommend this place with a big smile!

    3
    « Best western policy :( »

    My ratings for the hotel probably would have been a 10 but due to to fires in bc we had tried to cancel our trip. We did not want to bring our kids into the smoke. We had tried to cancel our trip at least a week in advance but best western did not allow us to cancel the Cranbrook hotel. we were able to cancel our other place also booked through best western. I did call the Cranbrook hotel directly to see if they could cancel and the man who answered said it could not be canceled. I feel like there should be better policies in place for circumstances like fires that are out of your control. I did try to mention it to the front drsk manager at check in and she didn't even listen to my problem. She laughed and blew it off. Overall this lessened my experience with best western. We usually pick best western for our holidays but this experience was disappointing. We had the choice of loosing $360 or driving into the smoke when I have asthma and 2 small kids. :(. I've never had to cancel a trip before but this was definitly a life lesson on reading the fine print when u book in advance.

    5
    « Always a Pleasure »

    Guests are always treated with respect and any problems are dealt with ASAP. We really appreciate that pets are allowed. The outside patio is a nice touch for those of us who want to play badminton or just enjoy the mountain view

    4
    « Vacation 2017 wine country »

    We stayed for one night on our way back from wine country with friends. Hotel was very clean and staff were very pleasant. Walking distance to a few restaurants and shopping. I would definitely stay here again.

  • 4
    « Top Rate Hotel »

    Have stayed at this hotel twice previously and have always found the staff friendly and knowledgeable. Clean rooms and no problems encountered at all. Easy to locate as it is on a main route to the U.S. border and close to dining as well

    5
    « Very nice hotel »

    This hotel is one of the best in Cranbrook. It is fairly quiet since all the hotel are close to the railway tracks. Access to the main road is easy and there is a large parking lot. The lobby is spacious if you need to wait for some there.

    3
    « Average »

    We stopped here for an overnight stay. The hotel room was good but quite expensive. This is the only Best Western that we have been to that did not have a free breakfast. We would have thought that with the pricey hotel room at least breakfast would have been provided.

    5
    « motel accommodations »

    helpful and friendly staff. Nice room -- comfortable Motel was easy to find and I was satisfied with it. Parking was convenient. I'd never seen special parking spaces for motorcycles before.. I like the automatic doors for entering the building.

    1
    « Noise!!!!!! »

    Extremely noisy facility! Room not clean. Front desk staff not able to resolve situations. Empathy does not result in repeat business. If you are going to offer a service (pet friendly ) accomodation make sure you can pull it off. Location black mark on the chain.

    5
    « Good hotel for family with pool and waterslide. »

    Friendly staff, happy with our stay. However, the pool pomp wasn't working that day and the water was blury. There's some restaurant close by. This hotel doesn't have a restaurant for dinner but has a little breakfast facility.

    4
    « Large Parking lot - great for RV's and Boat parking »

    We stay at this hotel each year mainly because it has a large parking lot and we are pulling a boat trailer. It does have a small pool with a slide mostly for children; I would use a hot tub if they had it. Rooms are average; for the price it should include breakfast.

    2
    « Surprise, no breakfast and $200 a night. »

    Greeted with no breakfast and observed unusual relationship between the old breakfast area and the separate "café". We assumed there would be a breakfast included for $200 a night like all of the other Best Westerns.

    4
    « Summer visit »

    We stayed here while visiting and sight seeing. The booking by phone went good and the check in was smooth. The room on the third floor was well appointed but we asked for another luggage rack to free up a chair that was being used as one. The refigerator seemed a little on the warm side when set on high so we added some ice to it. A very nice and quite stay enen though the hotel is between major train tracks and a highway. The pillows seemed a bit on the hard side and instead of them all being the same they could have some soft and some harder. The elevator at times has a mind of its own but never kicked out once, The place is pet friendly and maybe next time we will bring the hound. And we will stay here again when we come back. Did I mention nice, quiet, well located.

    5
    « Excellent »

    This hotel is one of the best hotels I have ever stayed in. The staff went above and beyond, the rooms were clean and the beds comfortable . The food in the restaurant was excellent, even though it was only open for breakfast and lunch.

  • 5
    « Fantastic Stay - Attn Dog owners »

    My wife and I needed a break from RV'ing so booked into the Cranbrook BW with 1 day's advance booking. I think all BW's are dog-friendly but we really felt that Torie, our Sheltie, was welcomed here. We got a ground floor room, was a good double queen room of level we expect from BW. Indoor Pool was just down the hall, with a great waterslide. Though we didn't use them, there's an arcade and exercise gym near the pool. The great part for Torie was an outside patio and huge fenced grass yard at the back of the hotel. Mid-summer but the grass was soft and green, great for throwing a ball for her, with lots of room to run off some energy. Since this was a 30 second walk from our room, we spent some time there, one of us laying on a chaise lounge with the dog, while the other ducked into the pool for a dip. We'd definitely stay here again.

    5
    « Great place to "hit the hay" after long drive »

    We arrived at this hotel at 8:00 pm without a reservation after driving for about 9 hours, to a warm welcome from the obliging desk. Immediate impression of the spacious room with King size bed, up to date HDTV and an armchair was favourable, and continued favourable as we connected easily to the high speed free internet. Had a great sleep, and would recommend this to any weary traveller.

    5
    « I highly recommend staying here! »

    Excellent service, modern decor. Room was clean and the bed was very comfortable. There is a nice size pool area and fitness center as well as a cafe on site. Restaurants and shopping close by, I highly recommend staying here.

    4
    « Fine staff, excellent room, good value »

    I have stayed at this Best Western when in town in the past, and my experience is always just fine. The hotel is clean, the rooms are great, and the staff is always professional and courteous. Very good value for the money in Cranbrook. Hard to beat. Thanks

    2
    « No breakfast »

    I cannot recall any other Best Western that did not include breakfast with your stay. The pool was very murky and the chemicals were overwhelming. Beds were supposed to be queen but felt more like doubles.

    5
    « Excellent Stay »

    The front desk staff were very helpful and every staff member I was greeted by throughout our stay was very friendly! The bed was beyond comfortable and the room overall was very nice. We only wished we could turn the temp down on the fridge as it didn't keep things super cold but other than that it was awesome. Quiet too!

    5
    « A very pleasant surprise! »

    My wife and I were attending the 90th Tattoo in Kimberley so we stayed 2 nights at this BW. it is convenient to the Hwy and within walking distance of downtown Cranbrook. Our room was clean, quiet and the the bed was comfortable. The staff were invariably pleasant and helpful. We appreciated that we could actually determine if housekeeping was required before the 2nd night. The BW points were a bonus

    2
    « didn"t sleep a wink! »

    Stayed here coming home from a bike trip to the states, stay at best westerns all over north America and sadly was let down by this one, no breakfast or coffee, bathroom was disgusting and needing some attention, the rooms next to me were having a party in the hallway outside my room, I asked them several times to take it back to the room they were in, finally at 230 am I opened my door ad told them that the hallway is not a party spot, obviously the night staff does not check the hallways at all.The bright spot is the front desk staff is very friendly and although they did not offer any rebate for my troubles they did offer some extra bonus points. I will say that I did not contact the front desk about the noise as I thought since people causing the noise were adults that they would eventually cut it out, I just can not understand how the night staff did not notice this going on when my room was only 4 down from the front desk. Also everything I put in the fridge was ruined by the morning as it does not get cold enough to put food in.

    5
    « Efficient and friendly hotel »

    Ample space in the parking area. The staff at the reception was very efficient, friendly and knowledgeable. The lobby well laid out. The room was spacious, clean, comfortable and quiet. Sufficient electrical outlets for charging computer, iPads, cell phones, etc. Airconditioning worked well and was quiet.

    4
    « First time in BC »

    We were headed back to the states after visiting beautiful Banff National Park. Saw online that this particular Best Western had a 4 star rating so we decided to try it. Our stay was very good. The check-in attendant was very friendly, courteous and checked us in in a timely manner. The room was clean and modern and the beds were comfortable. We checked in really late and left early so we didn't get a chance to use other amenities but I'm sure it was good as the place looked very well maintained. The only thing is breakfast was not included with the rate. I simple continental breakfast would have been nice as they have a cafe in-house.

  • 5
    « Nice clean rooms »

    We were recently stayed at the Cranbrook Bestwestern WOW rooms were clean great location GREAT pool with WATERSLIDE beds were cosy! Check in was easy and they even called us to see if we needed anything We will stay again

    5
    « Very nice staff and rooms »

    We really enjoyed staying here, but avoid the restaurant for breakfast. The staff of the hotel were great and the rooms are very nice. They provided us with materials to clean off our motorcycles. Would stay here again (but eat breakfast elsewhere).

    5
    « Very comfortable Stay »

    This hotel was amazing and very clean. The pool and waterslide was alot of fun. NO hot tub. The staff were amazing and very helpful. I would go back again when in this area. I would recommend this hotel for cleanliness and comfiness in the rooms.

    5
    « Great Hotel in Cranbrook »

    So enjoy staying here. Enjoyed the size of the suite we had everyone slept comfortably and can't say enough about the staff.The large area out behind the hotel is great for those that have a dog or 2 that needs to run.

    2
    « A dated and weary hotel in need of some love and attention. »

    Admittedly I stay at this hotel while passing through the town on my way to other destinations. I normally stop at Cranbrook without much planning ahead, and I have chosen to stay at the Best Western due to brand recognition. On prior occasions, I had the pleasure of meeting some very service oriented staff who made up for the very old styled hotel. When you settle in, the hotel rooms are equipped with AC units. But they are in desperate need of maintenance. When I attempted to turn the unit on, I needed to call the front desk for instructions. Unfortunately even the staff did not know how to operate the machine, and could only offer to change the room. By that time, I had already settled in and was not prepared to just upend myself once more for potentially the same situation. Once you do figure out how to turn on the machine, the AC unit barely pushes the air, and can hardly condition the air at all. Given I do not visit this hotel often, the same issues come up each time. Clearly, management is in denial or has simply chosen not to deal with the problem. When I walk outside to the parking lot, I can see and hear all of the AC units to the other rooms. They're all mostly in the same weakened state in need of attention. I note that the walls have a hollow quality to them. You can easily hear the footsteps of guests from other floors, which may be disruptive or uncomfortable. The washroom layout was uncomfortable. The shower space and the toilet was crammed into a small room, and provided an almost claustrophobic quality once the door is closed. However, in fairness, the room was very clean, albeit barebones. I also noted that there was a rather large looking waterslide and pool feature to the hotel, but I have never used it. Given that the price of one night is roughly $200, the Best Western Cranbrook is by far one of the most expensive and less valuable hotels to stay. If you are on a road trip adventure you and your family may easily overlook this experience while you head off to new destinations. But there are other options in town that are deserving of your consideration.

    5
    « GREAT HOTEL »

    All services are excellent, highly recommended, would love to return to the area and stay at the same Best Western hotel. Thank You to your staff for all you do helping our travels across Canada, United States and around the world.

    4
    « Family vacation »

    We had a very good experience. The facility was very modern and very well maintained. The staff was very helpful and courtiers. Overall a memorable experience. I would not hesitate to stay in this location again.

    5
    « Excellent »

    A very large room. Would have preferred a larger table/desk since there was so much room. No freezer in the fridge. No continental breakfast, but a nice little restaurant. Clean. Good service. Hate duvets on the beds!!!

    4
    « Nice place nice stay »

    Stayed here many times and as always, found the staff to be very helpful, pleasant and the rooms very clean. Rates are reasonable and the locations is close to many restaurants and shopping. Parking can be tight when the hotel is full. ne of the nicer hotels in Cranbrook

    5
    « Personal »

    It was by far one of the best hotels I've stayed in. Extra clean. Fantastic front desk people, helpful like crazy. I honestly can't say a bad thing about it. Had breakfast in the lobby(extra cost). Get the quesidilla. It was great. You will not be disappointed in this hotel

  • 3
    « Nice but common hotel »

    Good service, tall ceilings throughout, yet average room with cheaper looking bathroom fixtures. King bed was very comfortable. Pool area was nice with shower and change rooms with plenty of towels; no hot tub or hot pool though. Breakfast restaurant had good home style food and is recommended.

    3
    « Comfortable and Convenient »

    This hotel is easy to find on the main highway through Cranbrook. There are lots of restaurants in walking distance. The room we stayed in was clean and comfortable. But, it was a little high priced for June and there is a train track immediately outside the hotel.

    5
    « Nice Hotel | Ample Parking | Good Breakfast »

    A friend and I were driving a crane truck from Edmonton to Seattle, and spent the night here. First off, staff was very helpful and friendly. It was really nice to have space to park a large vehicle. Lastly, enjoyed a nice omelette for breakfast and chatting with our server, who was from Mexico City. Planning on staying here this coming winter when we are up for skiing!

    3
    « Breakfast Disappointment »

    Best Western hotels are my first choice because I am a Diamond Member and usually collect points, discounts and gift cards that can be applied to more stays. This hotel is a beautiful property with nice rooms, fresh and well appointed. The problem here is two fold. #1 this is the very first BW hotel where breakfast isn't included. They have a small attached breakfast bar inside but charge for everything, very disappointing. #2, not their fault really but a train runs right behind the property so if you are in the back be ready to be rumbled out of bed when ever a train goes by.

    5
    « Great place to stay. »

    We were very impressed with our stay at this Best Western. Took a room with a kitchenette, stocked with dishes, wine glasses, fridge with a freezer, microwave and many other amenities. Comfy beds, quiet rooms.

    5
    « Great stay »

    Very clean hotel; Helpful desk personnel; paid breakfast is a bummer. We were celebrating my birthday and the hotel provided us with a small gift bag with a bottle of wine in it. We did not eat breakfast because it was not free and the selection looked somewhat limited.

    4
    « Great Stay »

    All the staff were very friendly, our room was very clean beds were a bit too hard for our family members and the pool could have been warmer. Location of hotel was excellent to gain access to shopping, located along main highway. Stayed while attending the Sam Steele Days in Cranbrook. No breakfast was included, but did receive a 15% off coupon to the on premises café.

    2
    « Overpriced and no breakfast »

    When you travel you choose a brand that you like. I tour all over North America on a motorcycle for a good portion of the summer. Best Western or Holiday Express are my first 2 choices when looking for a place to stay. I chose BW in Cranbrook but was disappointed as the price was far too high when compared with other BW's and they have NO BREAKFAST in the morning. For LESS money, every BW I choose offers breakfast. This is a huge convenience for people. As well, in this property, they have a coffee shop in the lobby. We walked in at 2:55PM and the lady said they were closing??? Closing at 3:00 pm??? What???. That doesn't even make sense for a hotel lobby...Not a bad property but for the price and value, we'll look elsewhere next time.

    5
    « Great place to stay »

    Check in staff were extremely courteous, helpful and friendly. Lobby and the hotel in general had a great ambience. The room was spacious, quiet, clean and had a view. The bed and pillows were very comfortable. A short walk to downtown for restaurants and some also over the road. Not the usual Best Western included breakfast but we were given 15% off voucher for breakfast, which we did not use. Really enjoyed staying here for 1 night.

    5
    « Good service comfy sleep »

    The hotel staff provided great service and the hotel was clean, bed comfy and I was provided everything needed for a good stay. Appreciated the pet friendly service as well. It was a short stay, but excellent.

  • 5
    « cranbrook stay »

    highly recommend this hotel if you are in cranbrook. There are two great places to stay that are pet friendly, and this is one of them. We didn't use the breakfast bar, but the coffee was good. I think they have a short open period, maybe next time.

    5
    « Canadian stopover »

    We stopped over at this hotel as we left Banff and returned to Montana. Very nice hotel and room, courteous staff. Would have preferred to have a continental breakfast included in the room price for greater value.

    5
    « The right choice in Cranbrook »

    It is pretty reliable to stay at the BWs. Good location in the commercial highway corridor, with lots of restaurants and walking distance to Eastside Marios which is great. Wonderful bed & pillows. Very quiet at far end away from the road. Only complaint is breakfast not included and a microwave would have been welcome. Glasses rather than plastic cups would be nice. The best choice for the price point in the area. Did not use the pool as water slide very popular with children.

    5
    « Roadtrip overnight »

    Sometimes the best part of a road trip is not knowing where you will end up staying & just taking it as it comes, we lucked out in Cranbrook. Then rooms are huge, clean & the beds are very comfortable. Breakfast at the attached restaurant was wonderful, especially the Lattes. : )

    5
    « Nice rooms and very clean! »

    Stopped here for the night on our way to Osoyoos. The staff were very friendly, our room was spacious and exceptionally clean. The bed was comfortable , hotel was nice and quiet. The on site restaurant serves breakfast and there are a few restaurants within walking distance for meals as well.

    5
    « Get away »

    Our stay was welcoming ,very relaxing ,found a great place to eat (spice hut) will be back again.the staff was funny and friendly ,if you need anything just ask they were helpful , thank you for our get away.

    3
    « Did the Job »

    Stayed at the Best Western on our way through to Calgary. The hotel is clean, spacious and in a great location. Only scored it low because we were woken up @ 8:30am by noise from. The auto body business next door. This would not be an issue if you were staying overnight for work but annoying when on vacation.

    3
    « Restaurant not open for dinner »

    We stayed here for one night in May. After a long drive we were disappointed to find that the restaurant advertised both on the website and on the roadside sign outside the hotel is not open in the evening. The room was standard for this type of hotel.

    4
    « Best Rooms in Cranbrook!! »

    Great room bed very comfortable!! and no train noise which happens at other hotels in the area. I also found the location good for walking to restaurants or to pick up a TimsI will defiantly make this my hotel of choice for Cranbrook

    4
    « May long road trip »

    Nice hotel likely the best and newest place in Cranbrook staff friendly clean rooms, comfy beds, water slide, pool, pet friendly, good location close to restaurants and Starbucks. Hotel has a small cafe restaurant never ate there but food looks good.

  • 5
    « Cranbrook 2017 »

    We had a kitchenette with an adjoining room which felt more like a condo than a hotel! The staff were fantastic. The hotel was modern, clean and quite comfortable. Would stay again without question!!!

    5
    « My Family, My Home when away »

    This a hotel that has performed at a consistently high standard for all the years, every month that I have enjoyed staying there. Could not have a better GM in Crystal Scott and her professional team to look after you

    4
    « Quiet, comfortable, friendly and professional. »

    Had to stop in Cranbrook on our way home as a spontaneous stop because my husband got sick and needed a place to rest. We only had another 3 hours to drive home but my husband couldn't go any further. The check in staff were very professional and friendly. Gave us a nice quiet room on the top floor as we requested. The room was modern, clean and roomy complete with plenty of towels, soaps, shampoo etc. TV and internet both good and we had a nice fridge. The desk didn't have a chair so I asked a cleaning staff who was next door and she gave me the desk chair from that room. She was very friendly and accommodating. The bed was comfortable and we had a nice restful sleep. Price was a bit high but it was a more upmarket type hotel so it was worth it especially for our needs at the time. We didn't stay for breakfast but the hotel has a lovely cafe by the reception area. If I stop in Cranbrook again I would stay here again.

    5
    « Family stay due to hospital care in area »

    The team at this Best Western were fantastic in every way. They were understanding to the reason why we were staying when we let them know it was due to a family member in the local hospital. Dee in particular was incredible however everyone on the team was helpful and accommodating. Thank you to all!

    5
    « Clean, well designed room, comfy bed, ample parking for larger vehicles. »

    Stopped for a night in May and was pleasantly surprised by the Best Western. This hotel is well laid out and the suites are useful for small meetings or presentations with good access to seating and technology. A nice change from other hotels in the interior which frequently have a mom and pop air to them. Will return.

    3
    « Not good value »

    Overpriced, no free breakfast. Exterior was dirty, parking terrible. Pool and fitness room were small and felt cramped, especially the fitness room, the equipment was packed with minimal room for operation.

    5
    « Great stay »

    Upon check in the front desk staff honoured a competitor's price, and provided an upgrade due to being a rewards member. She was very pleasant and friendly. Room was very clean and comfortable. Hotel is close to several restaurants as the one in the hotel was closed. Will definitely stay again when coming through Cranbrook.

    5
    « Nice Hotel »

    Clean hotel, comfy beds and quiet. Friendly staff and close to good restaurants. Could use a bar or lounge though. Check in was quick and easy and so was check out. One of the better ones if not the best one in Cranbrook.

    3
    « An average stay »

    The room was clean, and south facing. While I had a room close to the rail yard, I didn't notice it. OF NOTE: While the room was nicely appointed and clean with bath fixtures for instance that was consistent with a nice decor; the hotel was supplying PLASTIC cups and PAPER cups for coffee. You have to be kidding!!! It was completely incongruous with the room. When I brought it up to the front desk, the kid shrugged his shoulders and said that that was a corporate thing and they supplied them for the room. Glass and mugs would have been a waaaaay better choice, and would have 'completed and complimented' the room and earned the hotel another star. On arrival the front was getting slammed and the clerk was brand new. Given that she was getting slammed she maintained a pro attitude, and sorted us all in or out as the case presented. I had lunch in the wee cafe on site; I chose the turkey club wrap. it was on par with 'Timmy's'. The hotel does advertise a pool and waterslide though i didnt get a chance to visit it.

    3
    « Restaurant let-down »

    After a long travel day, I just wanted a room and restaurant. Saw Best Western sign with "Restaurant" underneath, so checked in, only to find so called restaurant only open for breakfast! Had good experience with Best Western in Oregon the previous evening, so was disappointed with this Canadian version: $70.00 more and lacking in a basic amenity. I would not stay here again.

  • 2
    « Service at check out was not helpful »

    Great hotel for cleanliness. Service is much to be desired. No late check out allowed for only certain people. When asked for an explanation, it was simply stated that too many people already have a late check out, so you can't have it. Management makes no effort to accommodate needs or to find left behind items.

    4
    « Comfortable and clean 1 bedroom suite »

    We stayed here for our sons hockey tournament and were really happy with the room. The hotel is very clean and comfortable. The pool is small but has a waterslide which the team enjoyed for hours. We would stay here again when visiting Cranbrook in the future.

    4
    « Happy »

    Kinda pricey compared to the other hotels in town. But we love Best Western. Front desk was very helpful and friendly. Restaurant restaurant very pricey, with small menu, even with 15% coupon. We went to a breakfast restaurant and paid about 20% less including tip. A continental breakfast would have served us well instead of having to leave the hotel.

    5
    « Cranbrook Quality Hotel »

    Always pleased with the level of service, cleanliness of the hotel, and personable staff! Thanks for another pleasurable stay!! Highly recommend this hotel to anyone staying in Cranbrook, you will not be disappointed! Unless you're one of those people that's never satisfied!

    4
    « Lovely Stay »

    I enjoyed my stay at this Best Western. besides the rather cold pool, and a little un-comfy bed it was great for the one evening I was there. The staff are professional and very helpful. Lots of great parking and the onsite restaurant was an added bonus.

    4
    « Very Comfortable »

    I found our room very nice and clean and the beds were perfect. The front desk was polite and helpful. I would stay here again without doubt. Loved the shower. I can't find anything negative about the place.

    4
    « BW Cranbrook »

    Everything was up to the standard expected of this chain of hotels. Staff was professional and efficient. Bed could have been a little softer. Location is unbeatable on the main strip. Could use more outdoor plug-ins for cold winter nights.

    4
    « Best Hotel In Town »

    Clean, spacious rooms. Great beds, Great internet service. Nice Newer Hotel. It has all that the business traveler needs. Easy to find and the staff are friendly and accommodating. I will continue to stay here as I use Cranbrook as a central point when I travel to this area for work.

    4
    « Good hotel for a small town »

    Its a very decent hotel for a small town. Staff was very helpful. Check-in was quick. The room is very spacious. There is train track behind the hotel although i didnt hear any noise (so either its well insulated or no train came by or i slept too deep). The conference room is quite small so if you are looking for a big room to host people for meetings, this might not be ideal. There is no restaurant in the hotel but they do have a small breakfast spot inside and there is also a Mr Mike's across the road. I was there on a Sunday and was able to watch football (NFL) games in my room so that's a plus for me. I will definitely stay again

    1
    « No upgrades ever and they can't even put real fridges in the room »

    It's the only best western where I never get recognized as a diamond+ member like first time I stayed in red deer I had a jacuzzi room instead of the basic room I booked. I checked in and the lady said no rooms were available with a fridge even though I looked online and there was some that had fridges and we're available. I complained last time after I put food in that fake fridge and got food poisoned, the lady said she'd put a note so I'd get a real fridge next time. Not worth whatever rates they charge for their hotel. I'll stay at prestige next time or just won't stop here at all. Those 2 queen bed rooms feel like cardboard.

  • 4
    « A good place to stay »

    A good hotel right on the main street of town. I would say you can't go wrong to stay here. Rooms are spacious and decently decorated. Some highway noise at night, but no noise in the halls as some have reported.

    2
    « A night from Hell »

    rarely do I vent in my reports , but I will this time. Let me start from the beginning. En -route from Creston B.C. after attending a Funeral there , we decided to stay overnight in Cranbrook on our way back to Calgary. We checked in , went for a light Supper and settled down for the night. Or so we thought !! Barely asleep , we were awoken by Hordes of People stampeding up and down the Corridor , laughing , yelling , slamming Doors. And then it dawned on me. When we checked in we saw some Parents with their Children in Hockey Uniform. Oh nooooo , a Hockey Tournament is in Town. After listening to that Racket for awhile , I phoned the Front Desk and informed them of what was happening. They send someone up and we could hear thing's settling down. For about two Minutes and it started all over again. Doors slamming , running Corridor Races , yelling , laughing. You name it. After about 1/2 hour listening to this , cause sleeping to it was out of the Question , I decided to phone the Front Desk again. Same Result, Someone came up , two minute Quiet and here we go again.. I can only assume that either the Staff was unable to convey the need for Silence , was unable to get the Message across or just didn't care. But my Advice , don't check into this Hotel or if you do ask the Front-Desk if there is a Hockey Tournament in Town.

    2
    « Not very Welcoming »

    This hotel was very loud, the people down the hall partied all night, complained to desk , but to no avail, when I checked out in the morn , again talked with front desk they apoligized and stated they would have a manager call me, never happened, called back and still no communication back, We are not happy customers , and the Best Western should be ashamed, this is not what they advertise.

    4
    « Always a nice quiet stay (other than the odd train) »

    These guys are always fairly quick at check inn and let me know if they have rooms if im driving into town or if I need to book. The housekeepers in the AM seem to know to stay quiet while they are int he hallways as I love to sleep in. Most importantly the showers have good pressure and dont go hot and cold that you get at older hotels.

    5
    « Awesome! »

    Clean!, Comfy! and Kind! Free breakfast would be nice but the food is actually better than other hotels because you pay for it. I stayed at many other Best Western locations and Cranbrook is one of my favourite.

    4
    « good night stay »

    hotel was clean and neat, parking was abundant. checked the room by pulling back the bed from the headboard and found the cleaning excellent!!! while our stay was brief, we would definitely stay here again.

    5
    « Fantastic room »

    Booked the room through Airmiles and everything was wonderful. We've booked through airmiles before and the hotels often aren't that welcoming for "discount" customers, but these guys were great. Check-in was a breeze, they had been waiting for us - or so they said. Offered some suggestions on places to eat, gave us a map of town. When mentioned a restaurant we wanted to eat at, and while we were checking in - the front desk person was already on the phone trying to find out if the place was open and if she could get us a seat. Super nice of her. Our room...amazing, it was bigger than my first apartment! We ended up with a suite - kitchenette, dining room, living room, separate bedroom, and full bath. Have never had that much space in a hotel before. Everything seemed new, very clean, room was a little noisy for the night as it was street facing - but we realized the next morning that the window was a jar. Something we hadn't thought to check as we initially just closed the curtains when we arrived. There is a little cafe in the hotel, we chose to eat there for breakfast - you could tell that it's not a full kitchen, but more life a muffin and a coffee to go kind of place. We'd opt for eating somewhere else next time. It was ok, but left us wanting a little more before we got back on the road. We'd definitely stay here again if we were passing through Cranbrook.

    5
    « great place to stay on business »

    was here working for a day. great office space in room I had. ran across the street for an AWESOME experience at a place called MR MIKES! it was worth staying there for that convenience. a must place to stay for that reason.. unfortunately the restaurant in the hotel is bfast only and not very good go dow the rd to Dennys.

    4
    « Stopping Place »

    Located centrally in Cranbrook, BC. Nice, comfortable and clean. What more could you ask for? Room is spacious and bathroom in functional as one can be in the shower and still allow another to dry hair and apply make up.

    4
    « Very Comfortable!!! »

    My husband and I were coming back from a marathon drive from Surrey BC to Lethbridge Alberta and from Lethbridge back to Siurrey in a weekend. On our way back we decided to stop at a hotel instead of sleeping in our truck (like we did the prior night). We looked on trip advisor for the best hotels in Cranbrook and "The Best Western" came up in that search. my husband went in with a price in mind ( we didn't want to have to take out a loan just to stay a night). He came out with the key cards in hand saying that it was $189.00 a night but if you were a BCAA or Costco member you receive 25% off. We are both so bonus!!!! We only paid $159.00. We both were extremly tired and just wanted a shower and a soft bed. We walk into the room and WOW!!!! Nice king size bed, large screen TV, leather sofa, nice coffee table and fridge. The bath tub was huge and great water pressure. Bed extremely comfortable. The only issue was all pillows had too much loft. Some that were a bit flatter would have been betterbut if that is the only issue who really cares. The desk staff were very polite at check in and check out( we left at 3:30am). I would have given 5 stars except for the pillow. I highly recommend this hotel!!!! On a final note Tim Horton's just minutes away.

  • 4
    « BC reviewer »

    Everything about this location is very good, impressive, and would certainly recommend to others. Excellent location, the hotel itself is attractive, clean and very nice. No hesitation in suggesting this to anyone, friend, relative or who ever, for a good experience and a great place at which to stay.

    5
    « Absolutely Lovely Stay! »

    We stayed in the two bedroom/kitchen family unit overlooking the pool. The accommodations were so VERY clean and comfortable! It was an ideal set up for our group of six! The staff were very friendly! The addition of a free breakfast would have made the stay even more perfect!!

    3
    « Quick trip to Cranbrook »

    At time of check in the staff was really friendly. He provided me with an area map and highlighted places to go for dinner. He also provided me with a 15% discount card for the East Side Mario's restaurant which is extremely close by. The remote for the TV did not always work. Think the batteries were weak. There were no fresh cookies like there are at other Best Westerns when you check in. Very close by to where I was working so was in walking distance. Overall good stay just very quick so no chance to check out any amenities.

    5
    « Best Ever »

    I have stayed at many Best Western Properties during the past 30 years both on business and pleasure. This BW has to be my favorite of all time. My satisfaction is noted in my ratings which up until now have NEVER been "10" across the board. Everything about this property is exceptional. Congratulations to the Management and Staff for a very enjoyable stay.

    5
    « Best Yet »

    I have stayed at many Best Western Properties during the past several years, 30 on business travel and many on leisure trips. This property has to rank near the top if not the best in those 30 plus years. My ratings truly reflect my feelings etc with this property.

    4
    « Very nice! »

    I stayed only very briefly in the hotel, because I was here on business and out most of the time. The room was very clean and well set up, with good air conditioning controls. One quibble I have with this hotel, is that it is set up for handicapped access. I would not normally have a problem with that, except when it makes it difficult for those who are not handicapped. For example, the closet is set up so that you cannot hang normal length coats or other clothes. There should be some way to set up the room for convenience for both the handicapped and for the able-bodied. It is in a convenient location right downtown. I would certainly stay here again.

    4
    « One of the best hotels in Cranbrook »

    This is a very nice hotel. The decor is very attractive, the staff is friendly and helpful, and it is close to a number of decent restaurants. There is lots of parking. They really could improve by putting microwaves in the room, although they at least have a small fridge.

    4
    « Very Clean »

    Very clean hotel and great location. Had a large parking lot and a field for our dogs to visit. Would be nice if the front desk staff were more engaging in conversation but they were efficient and accurate.

    5
    « Very Accomodating »

    When booking this hotel, I thought I was booking through Best Western, but ended up on the "Bookings/Expedia" website. Wrong! Anyway, I wanted the room reserved for July 23rd, and Bookings had reserved it for September 23rd, so it was quite a surprise to find out we had no reservation when arriving at the Hotel. However, the ENTIRE front desk staff went above and beyond to get us a room, and that they did! After getting the mess with Bookings all figured out, Best Western offered us an upgraded suite for the same amount of money! It was a gorgeous room with a great view of the mountains, and immaculately clean. I highly recommend this Best Western.

    4
    « Nice place to stay with friendly staff »

    We were on a long distance bicycle trip and need a place in Cranbrook. This hotel had nice size rooms and we got one on the first floor. It was large and quiet. We ate breakfast there the next morning using the 20% off coupon and it too was yummy.

  • 4
    « Nice Small Town Hotel »

    The staff were friendly and helpful, they even printed us maps to the place we needed to get to which we really appreciated. We had 2 rooms, a King Suite and a regular with 2 Queen beds. They were both the same size but the King Suite had the kitchen area which would be nice for longer stays. The room with the queen beds had a small fridge which was a plus. The only downsides to this hotel is that it is much more expensive than others in town, however it is the newest, and there is no free breakfast. I just wish every Best Western would either offer free breakfast or not, it's annoying to not have consistency. Anyway, we didn't eat in the little cafe area, we went for breakfast elsewhere. We also didn't use the pool area but it was busy so people were enjoying it.

    4
    « Definitely an above average BW Hotel »

    The location is excellent right on the outskirts of Cranbrook right on the Crowsnest and although it's very close to the highway at no time did we hear any traffic noise whatsoever, especially during a downpour where you would expect the rain-tire noise to be amplified. That's remarkable as we were right in the front of the building. The rooms are very clean if a little bit dated, and just about average sized. The beds are extremely comfortable and right in the middle of the usual hotel range where most beds are either hammocks or ironing boards. I was very happy to learn that they are pet friendly and the $17 surcharge is below most. The breakfast is not overly exciting as there is only one item on the entire spread that is a protein and that's the refrigerated hard boiled eggs. It would have been nice to have an option to have some meat of some kind. However, the make it yourself waffle iron is a nice touch, even if it slows the line down quite a bit when it's busy.

    5
    « Clean Hotel »

    I was very happy with the cleanliness of this hotel. It looks like it was recently renovated and if it hasn't been then the cleaning staff have done a amazing job at keeping it look like new. I would stay here again and I would try other Best Western hotels.

    1
    « Disgusting pool »

    This hotel has the most disgusting pool I've ever seen. It looks like green slime. There was no chlorine at all in the pool. I was weary about going in it to start with but we booked this hotel specifically because my kids love waterslides. I suited up my oldest son and went in there. He was heart broken when I said we couldn't go in it so I let him take one ride down the waterslide then we went to take showers immediately. I do not recommend this hotel to anyone. Especially if you have children who like to swim. #gross

    5
    « Awesome stay, great staff and nice clean rooms »

    Stayed here for two nights last week and had a great stay. The staff are very friendly and accommodating. The room I had was a kitchenette. It was very clean with a comfortable bed and awesome linen sheets. Nice big tub for a soak if you wish. One of the best parts was the wifi speeds are amazing! Best I have ever had at any hotel, anywhere. Downloads in excess of 70 Mb, crazy fast internet. There is a restaurant on site that serves up great food and again the staff are awesome. I would stay here again for sure and highly recommend it.

    5
    « Very Pleasant Stay »

    A very comfortable stay in Cranbrook - nice modern hotel with friendly helpful staff. Hotel rooms are very clean and comfortable, beds comfortable ( bit noisy but still comfortable). The in-house dining room offers only breakfast and unlike other Best Western hotels, breakfast is not complimentary. However, good selection and quality.

    4
    « Excellent hotel »

    Check in was quick and friendly staff. Upon Check out I was offered a bottle of water which was a nice extra. The rooms are modern. Wifi was good, never kicked out. The cable selection was good also. A couple eating establishments are located across the highway - of course when highway is busy it can be tough to cross.

    5
    « beautiful b.c. »

    great location, great staff, lovely facility. We had traveled from Banff in Alberta, and we headed to Nelson in B.C. so we needed to stop for dinner and road trip stuff the staff was so helpful with recomandations , and so pleasant both in the morning and at checkin

    5
    « Awesome 1 Night Stay ... Great Front Desk »

    Great Best Western! Right off the Hwy 3, awesome steak place across the street (Mr.Mike SteakHouse). Front desk staff (Julie and John) were awesome! Very friendly, quick and helpful! As a platinum Rewards member our room was upgrade by John/Julie without even asking and they followed up with a room call to see if everything was to our satisfaction within an hour of arriving. Our room was clean, comfortable, quiet and had a GREAT night sleep. No breakfast included but all other amenities were as to be expected. Highly recommend this hotel for a stopover.

    4
    « Quick Stop »

    The hotel is right along the highway with good access to nearby ancillary support. The beds were very comfortable and internet was great. I didn't try out the breakfast as I think it was paid but I was in a hurry anyways. Staff were friendly and briefly used the small fitness room which was adequate.

  • 5
    « A great place on the road »

    Clean facility, good people on the front lines, just like it should be. A good location right on the main street in Cranbrook, but did not notice the traffic. Motorcycle parking up close to the front door, it all worked for me.

    4
    « 3 day stay »

    The room was nice, cleanand upto date. No microwaves in rooms but front desk did warm some food for us. After the 2nd night our garbage was not taken out and nor did we get fresh towels. Has a pool and water slide. Has a patio out back with nice grassy area and a volleyball net. I would stay here again.

    5
    « BW Cranbrook truly a BEST »

    Stayed at this property on our way between Glacier NP and Banff. We use Best Western a lot when we travel. This regular Best Western was better then most BW Plus and Premier properties we have used. The staff was second to none in courtesy and friendliness. If there is a negative,breakfast is not included but they did have a on site restaurant which served breakfast. Coffee and tea was free.

    5
    « Great for the exhausted traveler. »

    Front desk staff very friendly and helpful. Nice big clean smelling room as is usual for Best Western Hotels. A great place to stay for all travelers. Very comfortable bed with pillows to match. Ample well night lit parking for RV's, cars, pickups etc.

    4
    « Nice new hotel »

    Very nice, quiet hotel. Rooms nicely furnished and spotlessly clean. Most hotels offer a free breakfast but this one does not. Breakfast was good but should be included in the rate. Staff was very friendly and helpful

    4
    « Great for business traveler »

    Best Westerns are always a reliable stay for anyone traveling on business and the Best Western in Kamloops is no exception. The three things I need for in a hotel are clean sheets, batteries in the remote, and water pressure in the shower. The BW Cranbrook had all three.

    4
    « Great place to go »

    Hotel was great and front desk was very friendly! Pool and water slide were great. Hotel rooms are very large with comfy beds! Just no hot tub and complementary breakfast would have been nice! Hotel is Ina very convenient place with good restaurants around!

    4
    « stop over »

    if you are travelling up from the States to visit tourist areas around Lake Louise, Banff and Jasper this is a very convenient stop over and the hotel can be recommended as comfortable and professional

    5
    « Very best pet friendly hotel »

    Very best pet friendly hotel. The patio and large fenced yard are wonderful amenity, allowing the pups to run, play and socialize in a safe environment. I wish other pet friendly hotels offered this option, thus proving themselves to be truly pet friendly. Thanks BW Cranbrook!

    4
    « Nice hotel centrally located. »

    The pool with slide was a great draw for the kids...who used it once. They said the top was dirty and would not go again. We really enjoyed the international diversity of the staff who were friendly and helpful.. We would have preferred a free breakfast rather than the discount, even if it were only pastries or fruit.

  • 3
    « Trains, front desk was mediocre »

    When reserving, we were offered 2 suites, and chose for the cheaper one. When we arrived, I was curious on how both suite would compare, and maybe consider upgrading. So I asked the front desk attendant what the difference was between the 2 suites, and I was simply told "Oh they are very different". She would not go into further details, and I left to my room feeling like she only wanted to "process" me ASAP... (despite being no line up at all at the front desk). anyway, I still have no clue why one suite would be more expensive than the other one, but know that the hotel is on the side of the road that is next to a busy train track, so you might want to consider booking in an establishement that is on the other side of the road. Breakfast was not included. They would only give a discount coupon for their tiny restaurant. The menu in the elevator was not very inspiring, so we ate elsewhere. The waterslide was great. If you have kids that would definitely be a big plus. It's a 1 1/2 loop in the dark. Also on the plus side, we liked that our suite had a door that would close from the main space, but we would have prefered a suite with 2 bedrooms that close intead of one large bedroom with both bed in.

    3
    « Convenient Hotel on main highway »

    It is a convenient hotel, clean with some highway noise. Staff were friendly and helpful at check-in/check-out. The restaurant was disappointing, only open for breakfast, mediocre food for the price, but plenty of other choices nearby. Found the WiFi to be rather slow.

    3
    « Best Western Rewards »

    Be sure you know all the details and rules and regulations of the Best Western Rewards Program. I lost a free night and the points for this stay because I had booked through Booking.com It was a big disappointment to me.

    2
    « Mediocre at best »

    While this hotel was ok, it is certainly overpriced. $120/night did not fetch much here. The restaurant is only open for limited hours in the morning, and the menu doesn't offer up much anyway. The standard rooms are alright but could use some updating. The saddest part of the experience was the customer service at the front desk. The staff were lacking any skills whatsoever, but it's quite apparent they lack the proper customer skills training for this hotel to be an actual competitor in this market. The Days Inn just down the street offers rooms for approx $40/night lower, with a full breakfast included. This will be our pick on our next visit to Cranbrook, not the Best Western!

    5
    « Comfortability »

    The Staff at the Cranbrook Best Western were always easy to deal with and so helpful for anything we needed. My partner and i travelled on business quite often and found them wonderfully hospitable. The rooms were always well tended and comfortable and when you're away from home that means so much. As well the Bistro downstairs, Vicenzo's, catered to the rooms and was the best Italian food i've had and was on a par with larger city experiences such as Vancouver and Montreal for taste, quality and atmosphere.

    4
    « Great place to stay »

    New and modern hotel on the highway through the city. Excellent parking, even dedicated motorcycle parking. Could use a little enforcement though. Have seen cars parked in the well marked motorcycle spots. Guess it may be a result of them being Close to the entrance. Quiet and clean rooms. Friendly staff. In hotel dining is missing but the steakhouse across the highway is excellent.

    5
    « Great people, great place »

    After having our reservation at another property changed, we fortunately check with the Best Western. Lucky us ! The room was above our budget but the cost was reduced by the staff. The room itself was huge and gorgeous. Restaurants close by worked well for us. Thanks, Best Western staff.

    4
    « Large rooms, very comfortable beds »

    This motel is very well equipped with large rooms and very comfortable beds. Every amenity was included in the bathrooms. The front desk staff were extremely friendly and efficient. They gave suggestions for dinner and were on duty in the morning to say goodbye. The one disappointment was that breakfast was not included. However, there is a restaurant in-house where you can order breakfast and get a 25% discount.

    4
    « Nicest hotel in Cranbrook »

    Very nice hotel. Friendly staff but bring cash if you need to do laundry as you can't charge it to the room or use a credit card. Having to leave to go find an ATM is inconvenient. Great stay otherwise.

    5
    « Wonderful »

    I travel down for a weekend away. it was close to all the things i wanted to do. The place is clean and the staff are friendly. I would go back for sure. I hope they get things worked out with the tv company. some kinks need working out.

  • 4
    « Nice rooms, skip the breakfast »

    Well appointed, roomy comfortable rooms with good linens and pillows. Pool is tiny, basically a catch basin for the water slide. No hot tub. Our room was quiet, although others in our group said their rooms were a bit loud. My beef was the service at the "breakfast" restaurant. We had kids in a local sport tournament, and went for breakfast in a timely manner. Luckily we had time, because it took and hour and 15 mins to serve a table of 4 breakfast sandwiches! The food was tasty, but the staff is obviously seriously over taxed. The restaurant was full and it appeared there was only one cook and one server for approximately 20+ patrons. Even so, I have never met an egg that takes 75 minutes to cook...

    3
    « Pretty noisy »

    This was our 2nd stay at this hotel. The first time one year ago was pretty satisfactory. This time we ere located in a room above the front desk. Check in was very swift and friendly. The room was comfortable enough and clean. During the night the street noise was loud. It sounded like a street cleaner working around the hotel. Maybe no fault of hotel rather city maintenance staff. At 5 am I could hear a radio playing below us and loud voices. Check out went well. My over all satisfaction was average.

    5
    « Sweet Suite! »

    Was upgraded to suite 403 for my stay and it was perfect. King bed, with great linen and pillows, 2 bathrooms couch and chair, kitchen table and a kitchenette. Was nice to have the 2 burners and pots to cook with, rather than just microwaving my food. Was far enough away from railway tracks that trains didn't bother me. Staff was super friendly and helpful throughout my stay. Love staying at this hotel!

    4
    « Best Hotel in Cranbrook »

    Having travelled to Cranbrook regularly for work, I found myself disappointed by the hotel choices in town. In the summer I decided to stay at the Best Western, and it was hands down the best stay I've had in town. The room was clean, the staff was friendly and the location is very central. The only disappointment was the lack of a continental breakfast being included, which is fairly standard with other Best Westerns.

    4
    « Big Rooms »

    Traveled to Cranbrook this past weekend and stayed at this newer hotel. Staff very accommodating to our needs..Thank you Dee and Jessica. We needed rooms for 2 nights, 5 adults and 5 children. Due to the circumstances for our stay, we were offered a good nightly rate. We had a king suite, which was huge. Two bedrooms, 2 bathrooms, pull out couch, and large sitting and eating area. Other room was 2 queen beds. It was also spacious. Rooms were clean, beds were very comfortable. Any one who is familar with Cranbrook knows the the railway is very active with many trains per day rattling the rails as well as most of the hotels in the area! The hotel is very close to the tracks however after the first few trains rumbling by we were not really bothered by the noise. Grandkids enjoyed the pool and water slide. Pool is small and and is hard pressed to accommodate more than 6-8 people without feeling crowded. Pool deck is clean with a nice sitting area. No hot tub. No free breakfast. There is a small breakfast cafe off lobby. Basic breakfast fare however it closes at 10 AM. Restaurants nearby.

    3
    « Average hotel with misleading advertising »

    Hotel advertises a restaurant, which is does not have. It only has a nook, open only for breakfast. The walk to restaurants it recommends are across a four lane busy road. At check in the computer would not read our Best Western rewards card nor our credit card. The room was nice, but the morning in room coffee service was hidden away on a pull out tray that pulled out into the middle of the walk area at the foot of thr beds. Very inconvenient

    5
    « Great Best Western »

    Looks like a newer place, great little restaurant. Nice rooms and a great pool. Lots of parking for large vehicles. Comfortable beds, lousy shower head though, it was more like a sand blaster.... Friendly staff. A little disappointed that they were not that full and as a diamond club member I was not offered the upgrade that others do. But worthy of a stay.

    5
    « Great newer hotel in Cranbrook »

    I found this hotel to be fairly new. The staff were very friendly yet professional. I never used the pool & exercise room however it did look clean and very nice. The room was very spacious and extremely clean. The internet worked great and quite fast.

    4
    « Reasonable Venue »

    119/ night for 2 double beds, tiny bathroom, no free breakfast. We were with a tournament, so we can't complain about the noise, but would highly recommend never accepting a room near the lobby or on the 1st floor, very loud and lots of footsteps and stupid parents who think it's ok to let their kids run and scream at 1130 pm. not greeted with any type of warm welcome, it was more of an inconvenience, that said, I understand we are paying for the room at the price we paid. Clean room.

    5
    « Great place to stay with young kids »

    We stayed here January 2016. We met up with your kids and you d grandkids as we both live about 8 hrs apart and Cranbrook was the 1/2 way point. The hotel is clean friendly comfortable. We had a room with a king size bed with a office chair for the desk and a nice leather couch. We only found two small issues: One issue with the room was that the TV sits against the wall over top of a large desser/ shelving unit and when you try to change channels while laying in bed you have to reach for the sky to try and line up the remote with TV secret spot that that all TVs have that have a remote control. Well I'm over 6 ft tall and don't have an issue, however my wife is not as close to the Sky as I am and couldn't get her arm high enough to change channels..... Although this is a non issue unless your the tall guy with long arms that went to sleep before your lower to the ground wife who wanted to watch some TV from Bed. Second issue and probably one that should be addressed, which is the pool tempature and the room tempature in the pool area. We took the grandkids down to the pool during the day for a swim and water slide. The outside temp was -1 and snowing. The pool was warm but not all tha warm and should have been turned up a couple of degrees. I found myself standing info of one of the water inlets into the pool to stay warm. The room temp was cool during the days and as soon as we got out of the water we were cold and had to put on a towel. Later after dinner our kids took the grandkids down to the pool and found that by time it was dark outside ( no idea of outside temp) the pool room was cold. They only stayed in the pool for a very short amount of time because the kids 2 and 4 were shivering. There should either be a large gas heater or IR Heater installed in the room to raise the temp in ther pool room during the winter months, so they could be turned on to make it more comfortable when you get out of the pool. Now, i did t tell the staff this when we left the next morning as there was a lot of activity with the grandkids and I forgot, so I apologize, that my comments are on here in stead of being told to the staff face to face. However I would and will stay here again because the things I listed above are not show stoppers and have already recommended this hotel to a neighbour that travels to Cranbrook for work. Thanks for the Fun Best Westhern Cranbrook. Soup

  • 2
    « No Restaurant or Lounge »

    Hotel is somewhat over-priced for what is available. The toilet in our room was very difficult to flush. The amount of pressure needed was ridiculous. I am Platinum Member and I will look elsewhere because they no longer have a restaurant or lounge and I hate having to risk my life to cross an uncontrolled highway just to get to a Mr. Mike's for mid range steak joint.

    4
    « Nice room; great layout »

    I stay at a lot of hotels and layout always interests me. I don't think I've ever said to my wife before that a room had such a nice layout that it would make a great master w/ensuite - which is what this was like. Sensible, practical, and modern. It didn't come with a breakfast but we did get a 25% discount coupon for the small restaurant. It provided good food quickly and was served by friendly efficient staff. The cook even came out to ask if my medium poached eggs were satisfactory; they were.

    4
    « Its the only place I stay in Cranbrook »

    Very clean hotel, friendly staff, what more could you ask for? Rooms are comfortable and inviting and the hotel is centrally located in town. I travel a lot for business and have become somewhat picky about where I stay and I would not hesitate to recommend this hotel.

    4
    « Modern and Clean »

    Everything looked brand new, nice amenities, comfortable bed and the heating system was very quiet, making for a nice night of sleep. No continental breakfast, adequate parking and very polite staff. Perhaps a bit high on price, compared to other lodging options but It was not outlandish for the quality of the room

    4
    « Best in town »

    Second time through Cranbrook, this time I had ear plugs with me. Without a doubt the cleanest & nicest place to stay in town. It has a great pool plus slide for kids. Ample easy parking off Main Street through Cranbrook. Lots of local fast food places to eat in easy walking distance & to my surprise the hotel eatery was back open for breakfast & lunch. The only down side if your a light sleeper is the trains, at 2am they sound like they are in your room they are so loud. This is a main & central port for all Rocky Mountain freight. I took a sleep aid & ear plugs but still got rude awakening by the 5am freight. Staff are pleasant & informative, I use the best western app to book & rates seem high for season. Desk clerk told me next time call ahead to book & I will get a lower rate. Ok so adjust my rate...no.

    3
    « middle of the road »

    Not the cheapest, not the best, but if you are looking for clean and comfortable for the night it will do. It is conveniently located on the strip and within walking distance to lots of places to eat or go shopping. There are mountains all around this area so anywhere you looking has an amazing view.

    5
    « Best kept secret »

    Always wanted to write a review about this hotel, but because I stay there every month it got overlooked. This hotel does not have to use the Best Western tag as they are so far ahead of the competitors it is not funny. Rooms are great, clean and affordable and you are pampered by staff that want you to have a pleasant visit. The GM there , Crystal Scott, is magnificent and her staff take their cue from her. I know I stay there monthly but from my first stay I was made to feel like I was at home. Would never think of staying anywhere else

    4
    « Well presented, and very professional, courteous staff. »

    This was my first time to stay at this Best Western. I have stayed at many. This stay was as a stop over during a business trip on my way home. The staff were all very courteous and professional, and seemed interested in making my stay a pleasant one. Breakfast was well presented and in casual clean surroundings. This would be a fine place to stay for a short holiday or on a business trip to the area.

    5
    « Nicest hotel in Cranbrook »

    Excellent hotel. Very nice and clean room and friendly, helpful staff. Have stayed in other places in Cranbrook and this is the best hotel in town. I would stay here again in a heart beat. We stayed in a suite and it was great. Only thing is you are next to the rail yard and that can get a little noisy so close your window if you are on that side. Kudos!

    5
    « Stay here every time we are in Cranbrook! »

    This is a beautifully appointed hotel that is close to everything we need access to in Cranbrook. The fitness facility is wonderful and clean. The rooms are large and very well kept. My only complaint is that breakfast is not included. I feel that for the price that you are paying to stay here a breakfast should not be charged for in the restaurant downstairs.

  • 1
    « Terrible »

    This Hotel has train tracks right behind it. The whole building shook when it went by!!! If you want a good nights sleep this is NOT the hotel!!!! The staff seemed to shrug it off that it was a problem and did not care in the least.... Never again!!!!

    5
    « Very good hotel »

    Excellent hotel to stay with for business. I have been staying here regularly for the past two years for business and the staff (with one exception) has always been very friendly and helpful. If there is a downside, it's that it (like almost every hotel in Cranbrook) is close to the rail lines and therefore can be a bit noisy. A good set of earplugs sorts this out!

    5
    « Overnight comfort »

    Very spacious clean rooms. great temperature control for a comfortable sleep. We stayed on a queen family suite that had ample room for a family of 5 if needed. Front desk was efficient at check and very courteous and professional. Would definitely stay here again.

    4
    « Cranbrook hotel »

    This was a nice hotel, with typical Best Western comforts and polite staff. Disappointing that the relatively high room rate did not include BW's typical complimentary breakfast. The restaurant's breakfast fare was good, but not included in the rate. This is probably the most expensive hotel/motel option in Cranbrook, so you need to shop around.

    5
    « my stay in Cranbrook BC »

    awesome property, I would recommend it. The staff is friendly and the rooms are really clean. There is ample parking for large vehicles and it is centrally located with restaurants and shopping near by.

    4
    « t2p1 »

    A Nice modern hotel, comfortable rooms and comfortable beds. Close proximity to restaurants, but would be nice to have a full service restaurant in the hotel. This one offers only a quite limited menu and only for a few hours in the morning. Unlike other Best Western Plus hotels, this one offers no complimentary breakfast - a shortcoming in my opinion. Otherwise, no complaints.

    4
    « Passing visit »

    Very nice, large clean rooms, friendly staff. Breakfast not included. Centrally located. On main hwy. restaurant on site, but near a lot of fast foods. Quite expensive, but compared to other hotels and motels in the area, worth it.

    5
    « Nice, comfortable and convenient »

    Very large room. Friendly and helpful staff. Very convenient location Not the cheapest but the brand is consistently good. Breakfast facilities are limited but good alternatives are near by. Quiet location and very secure

    4
    « Right on the Main Drag »

    This hotel is in a good location for when you come into town. It's clean and looks to have been renovated or at least looks very new. My room was clean and quiet (there's a train that runs every once in awhile nearby but it doesn't go for too long). I like that they sanitize the remote control for the TV. It's probably the dirtiest thing in a hotel room. There's a place to have breakfast on the main level that's reasonable and good. I'd love to see the Best Western hotel chain (along with some others) get those hotel dors that close quietly. These are loud - although I was not disturbed by any, I wondered if my coming and going disturbed someone else.

    5
    « Nice New Hotel in a Central Location! »

    I was a part of a group that stayed at the Best Western on Wednesday September 17th. The hotel is centrally located on the main highway that leads you into Cranbrook, across from the shopping mall and other amenities. Starbucks, Tim Hortons, and everything is all within walking distance. The hotel is a new property, and everything looks very modern and chic. The rooms are comfortable with plus linens and ample room. Lots of parking in the large lot out front. This is a great new hotel for Cranbrook, I highly recommend it!

  • 5
    « Friendly and helpful »

    We were in Cranbrook shooting an "anti-smoking" commercial with youth and the Best Western staff went out of their way to make our stay comfortable and productive. We truly appreciated the excellent service, the clean rooms and the amenities offered. Thank you Best Western!

    4
    « great room »

    this was a great hotel would recommend this to anyone good breakfast and everyone was so nice and service was very good by everyone good location Mr. Mikes across the street and near lots of eateries Bed was very cozy and room was clean and tidy . would stay again any time . best western hotels are the best

    4
    « First time stay »

    Check in was effortless, the staff were friendly. I had a room on the first floor which was not far from the elevator and it was quiet. I didn't hear a train until 630am. The room had two queen beds the one I slept in wasn't sagging, the other one was probably fine too. The room had a small fridge that was noisy so I unplugged it. The blackout curtains were effective against the bright sign from the building next door. I ate breakfast at the hotel, the french toast and bacon were typical and the price included coffee.

 

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tutte le direzioni

·Da: Nord. Prendi l'autostrada 93/95 direzione sud fino a Cranbrook. Prendi l'uscita dell'autostrada 3 direzione ovest. che diventa Cranbrook Street. Procedi per tre isolati dopo la Theatre Road. Il Best Western Cranbrook Hotel si trova sulla destra. ·Da: ovest. Imbocca l'autostrada 93/95 direzione nord da Creston. L'autostrada diventa prima Van Horne Street e, poi, Cranbrook Street. Procedi per quattro isolati a nord della 6th Street. Il Best Western Cranbrook Hotel si trova sulla sinistra.