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Best Western Cranbrook Hotel, Cranbrook

4.0/5  - basé sur 458 notations.
1019 Cranbrook Street N, V1C 3S4, Cranbrook, Canada - visualizzare mappa
Best Western Cranbrook Hotel - Facciata dell'albergo Il Best Western Cranbrook Hotel è situato nel centro di Cranbrook. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al nuovo Best Western® Cranbrook Hotel, situato vicino al centro di Cranbrook, nella maestosa regione delle Kootenay Rockies, dove ti aspettano attrazioni e servizi di prima classe. Quest'hotel di Cranbrook offre sistemazioni classiche e un'ospitalità cordiale. Potrai rilassarti nelle belle camere arredate con mobili di lusso e dotate di ogni comfort, compreso l'accesso gratuito a Internet ad alta velocità. Se vuoi fermarti a lungo puoi scegliere una suite con una o due camere da letto e cucina o, per un'occasione speciale, una delle nostre lussuose suite con idromassaggio. Sia che viaggi per lavoro o per piacere, al Best Western Cranbrook Hotel potrai usufruire di molti servizi. Potrai prenderti cura del tuo corpo nel nostro centro fitness completamente attrezzato, divertirti sullo scivolo acquatico o rilassarti nella piscina al coperto riscaldata. Assaggia gli ottimi piatti proposti dal nostro bistrot, situato proprio di fronte alla hall. Aperta tutti i giorni per colazione, la nostra caffetteria offre un ricco menu di piatti sani casalinghi, in grado di soddisfare tutti i palati. Qualunque sia il motivo del tuo viaggio, sarai accolto da un gruppo di professionisti che saprà rendere indimenticabile il tuo soggiorno.

Best Western

Cranbrook Hotel

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
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    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 458 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
178
Molto buono
172
Nella media
60
Scarso
37
Pessimo
11
CONSULTARE I PARERI SU
Affari Affari
132
Business Business
82
Da solo Da solo
24
Di coppia Di coppia
57
In coppia In coppia
129
In famiglia In famiglia
130
Viaggio con amici Viaggio con amici
27
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"I was a late Walk-In"

5
26/11/2018

I was a late walk-in on a business trip and the Best Western in Cranbrook BC made me feel right at home. its a modern facility with extremely helpful staff. I asked about late checkout and was informed that I was eligible due to membership status. Even after checkout I was made welcome to hang in the lobby with my bags in the backroom till ready to leave. p.s. this is a very quiet place.

"Nov 2018 stay"

5
13/11/2018

Great place, very clean with helpful staff. Will stay there again. Very good breakfast place in the hotel and an awesome pizza/greek joint across the street. I stay in hotels all the time and can honestly say this is one of the best in the East Kootenays.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for such a wonderful review! Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I am pleased you were able to enjoy our on-site cafe, True Roots, which features home-made dishes. We look forward to seeing you again in the future! Jessica O. Assistant General Manager

"Dog Feces In The Room!"

2
26/10/2018

While I was impressed to see an improvement in the service provided by the front desk staff since my last visit, I was not impressed to have dog feces in my room. Had they advertised that they're 'pet friendly', I may have requested a room with that was pet free. When I brought it down to the front desk, the two fellows working there expressed embarrassment and offered me a new room. Yes, this is ok, but why the room wasn't vacuumed in the first place is more concerning. It wasn't hiding under the desk, it was out in the open. Not ok....

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. Please accept my sincere apologies that your stay did not meet with our high standards of service, care, and cleanliness usually delivered through our team. The issues that you have mentioned are very important to me and I would like to discuss them further with you. I have sent you a private message in the hopes that we can connect.

"Awesome hotel in Cranbrook"

5
22/10/2018

Extremely friendly staff and community. Excellent accommodations and view of mountains.Restaurant close by was very good and again very friendly staff. We selected this hotel online and we were very pleased with our choice!

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you so much for your review! I am so pleased to hear you enjoyed your stay with us! We do have wonderful scenery here in Cranbrook. Our team was very happy to hear you acknowledged their efforts. We hope to see you again soon! Jessica O. Assistant General Manager

"Disappointed with the road noise in our southwest-facing 2nd floor room"

3
10/10/2018

Our second visit to this hotel was less impressive than the first. On the current visit, the one-bedroom suite assigned to us was only on the second floor, despite the high floor request. The front desk agent didn't seem interested in accommodating a higher floor request despite the hotel not looking very full - we know there are only x-number of these suites in the hotel. The main issue was that the lower floor also seemed to come along with road noise which bothered us at night. Also, on our first visit, the one-bedroom suite we got was on the 4th floor, was more spacious, had an extra half-bath, and was quieter - we didn't know if this had been an upgrade from the regular one-bedroom or not. Also, for the price of the room, that the breakfast is not included is a negative value for us - we walked down street to Starbucks instead. Also, without a hot tub, the pool experience is a bit lacking for us. We did appreciate the good selection of TV stations, included the neutral Frame Channel and Music Channels. The design layout of the bathroom (with a separated sink) is really good for two people getting ready at the same time. The water pressure in the shower was very strong - we can't remember getting so much water in any other hotels. We may stay again sometime, but we hope future requests, if we do, are at least acknowledged.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your feedback! We are happy to hear you enjoyed your accommodations during your first stay. We do our best to accommodate all guest requests as best as we can. We do hope you give us another opportunity for you to enjoy your favourite room! We look forward to your next stay in Cranbrook. Jessica O. Assistant General Manager

"Nice Family Stay"

4
09/10/2018

Large, clean rooms for families, pool with water slide, cafe on site, and friendly staff. We enjoyed a long weekend here and explored the town and nearby Kimberley. Only recommendation is that we would have loved a hot tub as extended pool time gets a little chilly. Great base and location close to downtown, movies, activities.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your review! You have given other readers a terrific overview of our property. I am pleased to hear you were able to enjoy a few of the amenities we have to offer and our beautiful area! We hope to have the chance to welcome you back to Cranbrook in the future! Jessica O. Assistant General Manager

"Best Western Cranbrook BC"

4
28/09/2018

We all want to go where everybody knows your name. I walk into the lobby of the Bestwestern Cranbrook BC and they greet me by name. Such a great feeling to be recognized! My hats off to the staff there!

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your review! We always look forward to our returning guests. I am pleased to hear you consider us a "home away from home". It is always appreciated when our team is recognized for their efforts. We consider our staff our most valuable assets. We look forward to seeing you again soon! Jessica O. Assistant General Manager

"Very nice hotel"

4
22/09/2018

We had no reservation, arrived early and were accommodated by an extraordinarily helpful front desk clerk. As we are seniors, she was able to provide a ground floor room, as well as lots of information about the community. The room was large, modern, comfortable, and had windows that opened, and air-conditioning that could actually be controlled. Recommended!

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for such wonderful comments! We always strive to accommodate our guests as best as possible. I am so pleased to hear you enjoyed your stay. Our team was so pleased to hear you acknowledged their efforts! We hope to see you again in the future. Jessica O. Assistant General Manager

"Comfortable and clean "

5
16/09/2018

This hotel was comfortable and clean. The staff was excellent and friendly. We had a suite room and was surprised on how spacious the room was! Loved the view from our window too! Close to restaurants and shopping. Would stay again!

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting such a positive review! I am so pleased to hear you were able to enjoy our spacious accommodations while at our property. The Rocky Mountains are quite beautiful to look at here in Cranbrook. We look forward to your next visit with us! Jessica O. Assistant General Manager

"Expensive and Alarm Clock Shock!"

2
02/08/2018

Stayed here for one night... room rates are shockingly expensive at $175/per night. Check your alarm clock to ensure it's turned off... ours rang at midnight. Bathrooms need to be updated. Not worth the value.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I sincerely apologize for the inconveniences with the alarm clock you encountered during your stay. I have reviewed your comments with our Housekeeping team and please be assured that we have already taken steps to rectify the concerns you mentioned. We look forward to the possibility of welcoming you to Cranbrook on your next visit for a pleasant stay.

"Amazing service!"

5
30/07/2018

I would highly recommend staying here. The ladies at the front desk went above and beyond to make our stay wonderful. It's hard to find a comfortable room with three kids, but we were very happy. Our room was beautiful, clean and we had a mountain view!!

"Travelling across British Columbia"

4
30/07/2018

Our road trip is back in Canada. This is the stop over en route from Montana to Vancouver. The hotel is on the main approach to Cranbrook and is straightforward to find. There is plenty of room in the car park and the staff conducted the arrival in a speedy efficient fashion while still managing to be friendly. The room is a standard size and it is neat tidy and very clean. There are a number eating places close by and the town centre is about a five minute drive. This is a very good place to stay and I find it a little odd that the hotel's listing is so far down from the top of the Tripadvisor page for Cranbrook hotels.

"Very nice comfortable rooms."

4
26/07/2018

Nice Hotel in the heart of the town. Very clean, comfortable rooms and friendly, helpful staff made for efficient check-in and check-out. Plenty of parking except if your pulling a small trailer. The only problem was other guests blocking you in but this can't be blamed on the Hotel. I think the only disappointing part was the on-site Cafe. The service was very slow and the prices were quite high for the quality of food. I'm sure my wife and I will stay here again but we will eat at one of the many restaurants for Breakfast in town.

"Family Stay"

3
24/07/2018

Nice hotel, clean, newer furnishings. Rooms are comfortable. Be warned though, you only have a wine cooler in the room not an actual fridge as I was told on booking. The wine cooler did not keep my husband's medication cool enough and wasn't cold enough to keep water or milk cold for drinking. The cleaning staff also often forgot to refill the towels, cups, and coffee supplies to full and we had to go get more from the from desk which is not convenient.

"Good value in Cranbrook"

4
15/07/2018

Stayed July 4th for one night, Clean, good looking hotel, staff was very friendly and efficient. Coincidentally my wife has the same name as the front desk clerk. Our room was large, clean and comfortable. Pool had a fun slide for the kids. Good internet. Would definitely stay again and would recommend.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank your your kind compliments and review of your stay with us in Cranbrook. I am pleased to hear you were able to enjoy some of the amenities that we offer. We hope you will choose to stay with us again on your next visit! Jessica Oderkirk Assistant General Manager

"Good Value!!"

4
09/07/2018

Stayed here on 2 occasions as I travelled BC. Great rooms and service. Staff very friendly. Its a little pricier than other locations. Only negative was no complimentary breakfast. They do have a small cafe on location that provides it for a fee. Found the price high for the quality. I would go out to another local establishment. Its not only cheaper but better quality. I was talking to another guest who did just that and the price and quality of food was amazing compared to the onsite restaurant according to them. Can't remember what the name of the restaurant was. Otherwise very good!

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your experience. Our team was pleased to hear your kind comments! Our True Roots Cafe does offer local, homemade, freshmade fare. They even source their bread from our local Fort Steele Heritage Town. We do hope you have the opportunity to try the Cafe on your next visit. We look forward to your next stay. Jessica Oderkirk Assistant General Manager

"Surprisingly luxurious!"

5
06/07/2018

Staying at many Best Westerns, I used my points for this location and expected something very basic. Instead, the room was beautiful, with a wonderful shower and very comfortable bed. I was very pleased!

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for such kind comments! I am happy to hear you were able to use your Best Western Rewards to receive a complimentary stay AND that you loved your room. I am pleased to read you had a fantastic stay. We look forward to your next visit! Jessica Oderkirk Assistant General Manager

"Return to my favorite hotel"

5
15/06/2018

I travel frequently for business and whenever possible stay at a Best Western property. Those many visits see me holding a Diamond select rewards card. The Best Western Cranbrook hotel is one of the very best of the dozens I have stayed in. First and foremost is the management and staff. They are courteous, efficent, helpful and make my arrival for check in a very pleasant experience. Reservations are always correct and any request a guest may have, as has been my experience, will be handled as precedes each and every time. The housekeeping is above average , the rooms are well maintained and very comfortable. There is a small restaurant attached that offers an excellent breakfast menu. The hotel has plenty of parking and dedicated stalls for two wheel travelers. There are a number of restaurants within easy walking distance. I recommend this property to all who respect good value and very good service. Terry Hayman

"We loved our beautiful and roomy 1 bedroom suite, and the friendly staff"

5
03/06/2018

This hotel feels very spacious due to wide hallways and high ceilings, and yet is cozy as well because of the nice decor. All the staff we encountered were super friendly and helpful. We were very impressed with the huge 1 bedroom suite: the fittings and furnishings were high spec and contemporary, and immaculately clean. It had a very functional kitchenette, with dishes, etc. Plus, this suite has a bath AND a half bath too, the ultimate of luxury when two are travelling. The selection of TV stations was excellent, especially The Frame and the Sting Ray / Galaxy music channels. We enjoyed the large pool, which offered a good depth of 1.4 m's, and had nice water temperature. The lobby entry outside was nicely decorated with summer flowers. Even without a hot tub at the hotel and no free breakfast, we will be back.

"Not what I expected"

3
24/05/2018

This is not the Best Western value I have come to know and love. Room rates are high but I guess the local market allows it to be that way. I stay in BW because the product is usually consistent, such as friendly staff, clean rooms, access to reliable WiFi, ample and free parking, and usually a hot breakfast. No free breakfast here. They did deliver on the rest, however. The room was great and the bed was comfortable. The other annoyances in my room were taken care of immediately. However, I recommend if you need a good room for the same price and can drive another 45 minutes go to the BW in Fernie, just up the road. The price per night is about the same or less and they have everything else - but most of all they have a mountain view that is wonderful.

"Nice convenient stay"

4
18/05/2018

Stayed at this hotel for a recent day procedure at the Cranbrook hospital. Hotel offers a really good hospital rate. Check in and check out were great. Room could have been a little bit cleaner .I think they forgot to clean the bathroom floor. Kind of questionable.

"Good experience with Teen Sports Team"

4
14/05/2018

This was a great hotel for our team. Nicole on the front desk was outstanding, helpful and great personality for dealing with parents and teens. Large clean rooms, evident that staff put much effort into keeping this hotel in clean/tidy condition. Outdoor patio was much appreciated, teens had fun on water slide. Good location to fast food/restaurants/mall/arenas. Would recommend this hotel.

"Large Room"

4
09/05/2018

My stays at Best Western hotels have been consistently pleasant. At this particular Best Western my room was large, bed was comfortable (I love the pillows) and the staff were friendly. The only downside is its on a busy highway so it was a bit loud. I would stay here again.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. Our team takes pride in delivering friendly, accommodating service to each and every guest, we are pleased to hear our efforts are appreciated. We look forward to welcoming you back on your next visit! Regards, Crystal Scott General Manager

"Great Place to Stay"

4
04/05/2018

I stayed a couple of nights for business and found that the front desk staff were very pleasant on my arrival. The pool and gym were clean and well taken care of. The hotel is located close to a large amount of places to eat which is very handy as well. I would stay here again for sure.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear you appreciated the hotel's amenities and our convenient location. We look forward to welcoming you back again soon. Regards, Crystal Scott General Manager

"not great"

2
30/04/2018

room is nice but pool is horrible no hot tub and small Rooms are expensive and breakfast not included The rooms are clean. The lobby is small and not really inviting. I don't think we would return mostly because of the pool.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your review. Guest feedback is always valued and appreciated. I am happy to hear you enjoyed your guest room but am disappointed to read that our pool & waterslide area was not to your satisfaction. We hope we have a chance to host your stay on your next visit to Cranbrook and hope you will give us the opportunity to restore your confidence in our hotel. Regards, Crystal Scott General Manager

"Cranbrook Best Western"

4
28/04/2018

Cranbrook Best Western Rooms were comfortable and clean. Found the bed and pillows to be comfy. Was disappointed that they did not offer a complimentary breakfast. Otherwise good and friendly service.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's convenient location. Although we do not offer a complimentary breakfast, we hope you will have the opportunity to enjoy a fresh, made to order meal at True Root Café during your next visit with us. We hope to welcome you back to Cranbrook in the near future! Regards, Crystal Scott General Manager

"Cranbrook hotels are expensive - This is a great option though."

5
13/04/2018

The hotels in Cranbrook are all rather expensive - so I chose the Best Western - rooms are fabulous and the staff are all delightful and make your stay a pleasure. I had a room with a kitchen and it was well stocked. The bed was very comfortable. I left in a snowstorm with one highway closed by rockfalls and another closing because of avalanche control- front desk staff went out of their way to research escape routes for me and even printed out a ferry schedule.Worth staying.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. Our team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards, Crystal Scott General Manager

"Extended Weekend"

5
02/04/2018

We took a long weekend to drive up from the state's to visit Kimberley and Cranbrook BC. The Best Western was very convenient to both. Located on HWY 95 close to resteraunts and downtown shopping. Very friendly staff. Hotel was very clean and quiet.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear you appreciated the hotel's convenient location and received the value and product expected. We look forward to welcoming you back again soon. Regards Crystal Scott General Manager

"If in Cranbrook, stay here!"

5
02/04/2018

I was passing through Cranbrook on business and stayed here, I was very impressed with the hotel, and the staff was very friendly and professional. I would recommend staying here when passing through. Lots of good restaurants around (the night I stayed there the restaurant in the hotel was closed)

"Friendly staff, clean and modern rooms"

5
15/03/2018

Great experience at Best Western Cranbrook. Staff were welcoming, facillities were clean, cafe was delicious. Fitness centre has everything you need for a quick workout. Location is easy to find and close to other ammenities in Cranbrook.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear you appreciated the hotel's amenities and enjoyed your fresh, made to order meal at True Root Cafe. We look forward to welcoming you back again soon

"Nice spot"

4
17/02/2018

We're a family of 4 and were here for a hockey tourney. The rooms are nice and the pool and water slide are perfect. There is no hot tub which we thought was unusual given then mountain setting. We didn't hear any trains in the two nights we were there. The rooms have a small fridge but no microwave. So full points for the faculties and cleanliness. And the service was great. Loss of a point for no hot tub and no microwaves in the room and no breakfast. We would stay here again.

CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear your family had fun in our pool and waterslide area! For future visits you may enjoy one of our family suites. With either one or two bedrooms as well as a living room, and kitchenette these suites provide many of the comforts of home while you are on the road. We look forward to welcoming you back again soon.

"Hockey tourney"

4
18/12/2017

Hotel staff were very accommodating to large group of busy pre-teens for our hockey tournament. They created spaces for them to hang out and have fun without getting into trouble...mini sticks allowed!

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. Finding suitable spots for hockey kids to play mini sticks can be challenging, but I think we are always able to keep everyone happy! Thank you again for staying with us while competing in one of our local tournaments and all the best for 2018! Regards, Julie Guest Services Manager

"Great place to stay"

5
18/12/2017

I cannot recommend Best Western Cranbrook more. Amazing rooms. Great staff. Clean and welcoming!!! I would stay again without hesitation. If your looking for a family place to go this is the best hotel in town for it. Laundry and arcade areas. And a waterslide hotel. The suite rooms are perfect for any size party. You will not be disappointed!

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your wonderful review! I am glad that you enjoyed the amenities featured in our hotel and that you qualify us as best hotel in town for families. It is absolutely rewarding to read such wonderful comments and I will make sure to pass it on to the rest of our staff. Thank you again for staying with us and Happy Holidays! Regards, Julie Guest Services Manager

"Excellent hotel"

5
14/12/2017

When I travel for business I look for a room rate that is appropriate for the location, a location that is close to where I am working, clean rooms, a comfortable bed, and decent sized TV. The BW in Cranbrook exceeded expectations.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's convenient location and were able to come home to a comfortable bed after working the whole day. We hope to see you back in Cranbrook on your next visit and Happy Holidays from all of us! Regards, Julie Guest Services Manager

"Good clean value for money!"

5
12/12/2017

I was pleased with the rooms appointments and cleanliness. The staff who assisted me with my access to the wifi was very knowledgeable and was able to get me on line with my device, which rarely occurs at other hotels. This was greatly appreciated. The hotel is well placed within the community close to all amenities which are within easy walking distance and includes a pool and gym.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
A great stay is what we always hope to achieve and I am so pleased that this has been your experience while staying with us. I have passed your compliments on to our team in Cranbrook and am delighted to see that our in-depth training and troubleshooting scenarios do pay off. Thank you again for staying with us and we look forward to your next visit! Happy Holidays! Regards, Julie Guest Services Manager

"Attractive and well run"

5
29/11/2017

This hotel is in a great location in heart of Cranbrook B.C. close to our favourite sushi restaurant The rooms are super clean and the whole building is well maintained, The staff are courteous, professional and well versed on the point system. This Best Western is dog friendly and hands out a map of local parks for dog walking. The small cafe serves home cooked food. We felt very welcome and comfortable here.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to share the experience you had at our property. It is an absolute pleasure to hear you received the necessary information with regards to our Best Western Rewards System and that all of our staff treated you in a professional and courteous way. The pet supplies we have on hand (being bowls, pet beds, etc.) and the outside fenced off patio are all part of our 'Your dog is part of the family too' policy. We look forward to your next stay! Regards, Julie Guest Services Manager

"stay"

5
27/11/2017

was very happy with the cleanliness of the building in and out. very accommodating. clean rooms. wish we had microwaves in room as a no charge and a continental breakfast. close to where we were doing business

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the opportunity to tell us about your stay and sharing your review. I am happy to hear you were able to enjoy our clean guest rooms as well as the accommodating service you received while traveling on business. Since we unfortunately do not provide complimentary breakfast, we have our True Root café on site which provides a made-to-order breakfast and lunch. We hope to welcome you again to our property in the future! Regards, Julie Guest Services Manager

"Great hotel, great service"

5
18/11/2017

This is a terrific hotel, very clean and with fantastic staff who were very helpful. The room was large, comfortable and quiet. The internet worked very well. There is no free breakfast, but there is a small café that serves meals in the hotel, and other restaurants are close by. For us, the added bonus was that we had enough rewards points so that the room was free! Can't go wrong with Best Westerns rewards program. We visit Cranbrook often, and will definitely stay here again.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your wonderful review! I am glad to hear you had a lovely stay in one of our quiet and large guest rooms, and were able to enjoy other amenities our hotel offers. I agree that it does not get any better than being able to redeem Best Western Rewards Points for a free night, which is just one of the many great benefits of the Best Western Rewards Program. Thank you again for your kind words and we look forward to seeing you again soon! Regards, Julie Guest Services Manager

"Quiet hotel room"

5
17/11/2017

My recent stay was very pleasant. The room was very clean, quiet and attractive. Beds very comfortable. Breakfast in lobby café was very good. Would stay here again. Staff were very pleasant to deal with and very friendly.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
It is absolutely rewarding to hear that you had a pleasant stay in Cranbrook and were able to enjoy a quiet stay in one of our rooms. The in-house café True Root works hard to provide healthy and home cooked options for both breakfast and lunch, and I am sure they will be more than happy to read your lovely comments. Thank you again for taking the time to post your review and we look forward to your next stay! Regards, Julie Guest Services Manager

"Very good value for the money, and very friendly staff. Recommended."

5
16/11/2017

I have stayed at this hotel a few times when in Cranbrook. There staff are friendly, welcoming and professional. The rooms are clean and in fine repair. This offers very good value for the money. Highly recommended.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for staying with us while traveling to Cranbrook. Our whole team will be pleased to hear that you enjoyed the welcoming and professional service we strive to provide for each and every guest. Thank you again for your high praise and we look forward to welcoming you again to our property! Regards, Julie Guest Services Manager

"No Complimentary Breakfast"

3
12/11/2017

Unlike most Best Westerns this hotel does not offer a complimentary breakfast, despite a winter rate over $150 (not including taxes). We were also denied the team rate, even though we travelled there to watch our daughter's university team. This courtesy has been extended at other hotels (including other Best Westerns). Overall hotel was very average and could probably find one in Cranbrook of better value.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. I apologize that you were not given the team rate at our property while coming in to watch your daughter compete, but it is our policy to keep team rates for people who book as part of a group block in our internal reservation system. Since all the Best Western Hotels are independently owned, it is up to the owner and Management Team to decide whether or not to extend the team rate. Being a Best Western branded hotel, we either have to provide complimentary breakfast or have a breakfast facility on site. We hope we have a chance to host your stay on your next visit to Cranbrook and wish your daughter the best of luck! Regards, Julie Guest Services Manager

"Quality hotel"

5
10/11/2017

Very nice clean hotel. Staff are very polite and accommodating. Beds are very comfortable. Rooms are roomy and have mini fridge, coffee machine, tv. Full hot breakfast available downstairs? Will stay here whenever I am in town. Highly recommended.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. We are pleased to hear you enjoyed the amenities readily available for you in our guest rooms, as well as the on-site True Root café which provides home cooked breakfast and lunch options. We look forward to welcoming you to our property again soon! Regards, Julie Guest Services Manager

"great value and location"

5
06/11/2017

Hotel was excellent, lobby coffee was great. We had breakfast in the hotel and the service, food and price was great for a family - good children's breakfast. Really appreciated the express checkout and the option of room cleaned daily or extra BW points.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your lovely review! I am glad to hear you were able to benefit from our Go Green Program, meaning you either get 500 Best Western Rewards points or a $10 voucher which you can use towards breakfast when opting out of the housekeeping services. I am sure our True Roof café staff will be very pleased to hear your wonderful comments with regards to their breakfast. Thank you again for taking the time to post your comments and we hope to see you again in the future! Regards, Julie Guest Services Manager

"Modern & Friendly"

4
30/10/2017

A very nice facility with a friendly and accommodating staff. A great indoor swimming pool with a 2 story slide! Nice little restaurant for breakfast. Rooms are large and comfortable. A good location for Cranbrook and surrounding environs.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you were able to enjoy some of the amenities (indoor heated pool with waterslide, breakfast café, etc.) our hotel offers. We hope to see you again soon! Regards, Julie Guest Services Manager

"Cranbrook Best Western"

4
23/10/2017

Breakfast not included and very slow service. We had hockey players going to their first game of a tournament having had nothing to eat. Rooms were fine, very dry though. Lots of amenities near by supplemented.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to share your experience and that you found our hotel to be conveniently located. I apologize that your experience within our in-house café True Root did not meet with your expectations. Please be advised that your feedback is important to us and that I will have a meeting with the owners to see what they can improve upon in the future. We hope to see you again soon. Regards, Julie Guest Services Manager

"Very Nice Hotel with great staff"

5
23/10/2017

Cranbrook Best Western is a great, comfortable hotel. Don't expect fast service or any real great service from the very small Cafe in the hotel if there are more than 2 tables in the Cafe. You will have to run out across a very busy street to grab breakfast.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review! I am glad that you had a comfortable stay, but I would like to apologize that your experience at our in-house café did not meet your expectations. I will pass your comments on to the owner and their team for further review so that they can be better prepared for busy team weekends. We hope to welcome you back on your next visit to Cranbrook! Regards, Julie Guest Services Manager

"Nice and efficient staff"

3
18/10/2017

This hotel is good for short stays. Nice staff and very helpful. Clean. There is no restaurant but a cafe, which is open for breakfast and lunch. No hot tub, which was surprising. Pool looked decent. If u stay in a room along the back you will hear the trains, which can be noisy from midnight to early am depending on there schedule. Parking and Wi-Fi decent.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to share your experience. Our indoor heated pool with waterslide attached to it is a big hit for families with kids, but we understand that they can't replace the relaxing factor a hot tub brings. Mot of the hotels in Cranbrook are located fairly close to the train tracks, which is why we provide guests with earplugs so they can still enjoy a quiet and restful night. Thank you again for your feedback and we look forward to welcoming you back to our property in the future! Regards, Julie Guest Services Manage r

"Good room with exceptional breakfast but it's expensive"

4
13/10/2017

Stayed for one night in late September. Room was clean and in good condition. Hotel seemed close to full but we didn't have any problem with noise. The hotel doesn't provide free breakfast but has a restaurant off the lobby that offers an exceptionally good made-to-order breakfast and to-go lunches. A full breakfast for two is about C$35 but the food and service is excellent.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time out of your busy day to fill out our survey. I am so pleased to read that even though we were busy, you still were able to enjoy a restful night at our hotel. I will make sure to pass on your lovely comments to our True Root Café team who works hard to provide healthy breakfast and lunch options for each and every guest. We hope to see you again soon! Regards, Julie Guest Services Manager

"good stopover"

5
13/10/2017

We were travelling into Canada and decided to stay in Cranbrook for the night. We liked the look of the Motel from the outside, the room was very comfortable and clean and there were plenty of restaurants nearby

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. Our hotel is absolutely conveniently located with regards to restaurants, the Tamarack shopping mall, walking and biking trails, etc. We look forward to your next stay! Regards Julie Guest Services Manager

"Best Western Cranbrook"

5
11/10/2017

Great service and clean rooms. Pool has slides for the kids but no hot tub for the adults. We did not use breakfast facility as we had a large family group so we hit the McD's down the road. This hotel is close to several restaurants just down the street.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I am glad that you enjoyed the friendly service our team strives to provide and found our hotel to be conveniently located. Our indoor heated pool with waterslide attached is an absolute great playfield for both kids as well as adults, but we understand that not having a hot tub can be inconvenient. We hope to see you again on your next visit to Cranbrook! Regards, Julie Guest Services Manager

"Opinion"

5
10/10/2017

Very clean, opted for go green stay, my only concern with that is you don't have a coffee supply and should get a discount, as they didn't have to come into our room to clean or replace anything for 3 days

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to share your experience since your feedback is important to us. When you opt in for our Go Green program, you receive either a $10 voucher which can be used towards breakfast/lunch at our in-house True Root Café or you receive 500 bonus points per day in your Best Western Rewards Account. Please be advised that you can always call our friendly Guest Services Agents if you require any extra amenities brought to the room. We look forward to your next stay! Regards, Julie Guest Services Manager

"Good clean hotel and well maintained"

4
10/10/2017

Stayed one night - was able to get early check in and very friendly front desk clerk. Hotel was modern with a coffee shop inside the hotel. A little outdoor sitting area where we sat, had a beverage and enjoyed the sun for a bit. The hotel is central to a lot of good restaurants within a 5-10 minute walk. Would be good for kids as there is a water slide and indoor pool. We will definitely stay again. One bit of feedback-there should be a breakfast bar-most BW's have them.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review! I am glad that you enjoyed the amenities featured in our hotel and were still able to soak in the lovely Canadian sun we received these past weeks/months. I will pass your feedback on to both the front desk team as well as the True Root café team in Cranbrook. We hope to have the opportunity to welcome you to our city on your next visit. Regards, Julie Guest Services Manager

"Great Place to stay in Cranbrook"

5
09/10/2017

The staff are friendly and helpful, we've stayed there at least 40 nights over the last three years. They rectify any problems that arise and there has only been one in that time, a great place to stay.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to complete our survey. It is absolutely gratifying to hear that you enjoy staying at our property here in Cranbrook and that you love coming back. We do have a great core team who works hard to ensure that if a problem/issue arises, it is being resolved as quick as possible. We look forward to your next stay! Regards, Julie Guest Services Manager

"AMAZING!"

5
07/10/2017

Cranbrook BW staff is amazing, super friendly! They were very accommodating and always had a smile on their faces. The hotel was very clean and modern, with a mini waterpark with pool, gym, and laundry facilities. Will definitely be back!

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. Although we are still enjoying some beautiful fall weather, our gym and indoor heated pool definitely offer guests things to do while being at the hotel. We hope we can welcome you back to our property soon! Regards, Julie Guest Services Manager

"Good lodgings although pricey for a non-destination location."

4
02/10/2017

Good hotel. Nice rooms, comfortable beds. Price was quite high especially as breakfast was not included. The cost was more than I thought was appropriate for a "travelling through location"; not a destination place for most people. On location restaurant was excellent for breakfast (both service and food quality).

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
An "all around good experience" is what we always hope to achieve and I am so pleased that this has been your experience while staying with us. I have passed your compliments on to our team in Cranbrook as well as to the True Root café team. We look forward to your next visit and wish you safe travels! Regards, Julie Guest Services Manager

"Older well kept hotel"

2
29/09/2017

We spent 5 days in Cranbrook at this BW. As I indicated to the hotel, their staff need refresher training on Customer service, always very defensive. The beds and pillows are not very comfortable. There is a train track behind the hotel and they run all night long with loud screeching noise. Request a room at the front of hotel if staying. The restaurant is great for breakfast with great service, definetly the best part. There are a good choice of restaurants also within walking distance for dinner.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I am glad that you enjoyed the True Root breakfast café and found our hotel to be conveniently located. I apologize that our beds and pillows were not able to live up to your expectations with regards to being comfortable. Most of the hotels in Cranbrook are either backed up or close to the train tracks just because of how our city is laid out, which is something we unfortunately cannot change. We strive to employ courteous, friendly, and professional staff at all times, but have to adhere to rules and regulations Best Western sets out for us. I can assure you we will do everything we can to make your future stay a comfortable and happy one. Regards, Julie Guest Services Manager

"Some very nice people work here."

5
25/09/2017

We had a very pleasant experience at the hotel, especially because the staff were so eager to please and so friendly. They cheerfully made a small repair I needed, brought me extra supplies, cleaned my room on my schedule, and provided excellent local recommendations for visiting and dining. I liked the 24/7 coffee bar in the lobby. For a night owl workaholic, it was perfect!!-

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the opportunity to tell us about your stay and sharing your review. My team will be so pleased to hear your wonderful comments! The little coffee station in our lobby is absolutely perfect for guests who either have to work late at night or for guests who just need an early coffee mix in the morning. Thank you again and we all look forward to your next stay! Regards, Julie Guest Services Manager

"Some hiccups, but still a good stay"

4
25/09/2017

I was driving home from Washington State one evening, and had forgotten how dark the highways can be in the mountains. Coupled with being tired, I decided to pull over for the night and find a place to stay. Looking online for a hotel at 9:30 on a Saturday night, there wasn't much in the way of choice. I decided after going through all the available online options to book here. Ten minutes after I finalized the booking, I walked into the hotel. A very pleasant person named Viola greeted me, and said she had just pulled the reservation off the system. Recognizing my gold status with the BW Rewards plan, she gave me a package of bottled water and chocolate. The check in process was quick, and I was assigned a second floor room. A couple of hiccups happened. After I trudged up to the second floor, the room keys given to me wouldn't open the door. After getting the keys reprogrammed, I was shocked to find after entering my assigned room that the room hadn't been completely serviced by the housekeeping staff. The beds had been stripped and unmade, and full beverage cups were still on the nightstands. Again, I went downstairs, and told Viola what I just came across. Suitably embarrassed, she then upgraded me to a 4th floor suite where I had access to a mid-sized fridge and freezer, which was handy since I had perishables in coolers as I hadn't planned to stop somewhere during the night. The suite was comfortable, clean, and the wifi was fast. I had a very restful night, and got back on the road early the next morning. If I ever need a room in Cranbrook in future, I will first consider here.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you experienced some hiccups after experiencing such a pleasant check-in. I am however happy to hear we were able to solve everything for you and you were able to enjoy one of our suites on the 4th floor. We hope we will be able to welcome you again to our property in the future! Regards, Julie Guest Services Manager

"Great hotel, staff, location"

5
25/09/2017

Friendly staff, awesome puppy area that was fenced with grass. Nice foyer with leather couches, chairs and a restaurant. Good location, staff very friendly, clean spacious rooms. Our room was a kind deluxe with leather couch and Comfortable bed.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. I am delighted to hear you received the friendly service we strive to provide for all of our guests and were able to relax in one of our king deluxe rooms, which comes with a pullout sofa that also creates a sitting area. Thank you again for your lovely words and we look forward to seeing you again in the future! Regards, Julie Guest Services Manager

"Very good hotel to spend few days"

4
23/09/2017

If you are traveling thru Cranbrook i would recommend this hotel for your restful night or two. It is situated of the BC Crowsnest Highway, very easy to find. It has free parking if you are hotel guest, it is biker friendly with few reserved spots just for bikes. Off course there is always someone challenged to read the sign and park his 'mighty' Kia SUV on the reserved spot. But despite this, hotel is very decent, rooms are clean and roomy, if you stay one or two night you can help the environment by opting out to have a room service clean your room so you can reuse towels one more time. For that gesture you can get extra 500 BW points. The breakfast is not included in the room price; it is a hot breakfast you can get for a decent price. It is freshly made, real country breakfast. I do not do lots of field work so usually this type of breakfast will make me go back to bed... Speaking of which, bed is very comfortable, the only problem i had was with pillows, they are too soft for my taste so i ended up having a little pile of pillows to accommodate softness. Hotel has a pool and water slide but i was not having enough time to check it out. Room price is average, and yes you can get close by motels for a price of 59$ Canadian but i think this hotel offer very good value for a price. Any how, for a comfortable 2,3 day stay i would book this hotel again. And for a nice lunch or dinner destinations, there are few places around hotel but i would strongly recommend Frank's steaks and schnitzel place.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We are proud to be motorcycle friendly with designated parking spots, as well as a designated area where guests can clean their motorbikes. The recently launched Go Green Program is without any doubt a great option for guests who are willing to reuse their towels and sheets as we realize that hotels have a great impact on the environment. I am happy to hear you had time to explore the different amenities our hotel offers and we hope to see you again soon! Regards, Julie Guest Services Manager

"Canadian hospitality"

5
20/09/2017

Had marked BW on the map and so this was a destination for us. The hotel was lovely and we enjoyed the pool--a bit strong on chlorine, but a huge slide for those young at heart. The lady at the front desk was very helpful and told us we had points we could use, so the stay was basically free. The breakfast in the small restaurant was freshly made and tasty. Great stay. Cute little town.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay, definitely since you took advantage of the Best Western Rewards Points you had accumulated. I will pass on the great comments to Terry from True Root café as she puts her heart and soul into all the lovely meals she makes. We hope to see you again soon and maybe you will get a chance to go down our waterslide as well :-) Regards, Julie Guest Services Manager

"Cranbrook BW"

5
20/09/2017

Excellent service and clean hotel. Good breakfast and bagged lunches were provided. The rooms were well decorated and in excellent condition. Staff were courteous and professional at all times. Lots of parking for oversized vehicles.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for staying with us while fighting the fires in our neighborhood. Our team will be pleased to hear that you enjoyed your stay, as we always try to create a home away from home. I am glad that you had a chance to try the fabulous food at True Root café. Thank you again for your high praise, I will pass your compliments on to our team. We hope to see you again soon! Regards, Julie Guest Services Manager

"overnight travel"

4
20/09/2017

Hotel very nice, rooms very good, beds great. Would prefer hotel with restaurant/bar as do not like to have to drive to find somewhere for dinner after travelling all day.Must say the breakfast in the "pay" for breakfast room was far superior to the free breakfasts in some BW hotels. They need to up their menu especially in Canadian hotels.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback with regards to the hotel rooms. I will also pass on your compliments to the True Root café team as they work hard to ensure all of the food they serve is fresh and home cooked. We look forward to your next visit! Regards, Julie Guest Services Manager

"Great place to stay!"

5
17/09/2017

Our room was clean and modern with a very comfortable bed. The hotel staff were friendly and efficient. I would definitely stay here again. The location was also very convenient and you can easily walk to nearby restaurants.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for choosing to stay with us during your visit to the city of Cranbrook. I am glad that you had a comfortable stay and would stay with us again. I am happy to hear our guest services agents were able to exceed your expectations with regards to friendliness and efficiency. We hope to see you again in the future! Regards, Julie Guest Services Manager

"Compassion and care"

5
16/09/2017

My family and I were recently evacuated from our homes due to wildfire. From the moment we entered the Best Western Hotel, we were taken in like family. Due to the circumstances the manager immediately made policy changes to allow our pets so we weren't separated at such a traumatic time. The hotel was booked full during our stay which meant we would have likely had to move rooms. However, the Best Western made every attempt to juggle rooms around us so we did not have to be uprooted from the only normal we had in our lives. The staff was warm and friendly and always offering to go above and beyond to make us comfortable! It has been 16 days and we still haven't been able to return to our home........but thankfully for the Best Western we are in a place that's the next best thing to being home! Thank you from the bottom of our hearts.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your lovely review Linda! I am beyond happy to hear we were able to create a home away from home for you, your family, and your animals and I will pass on your comments to each and every staff member in our hotel. Although it was a busy and hectic time at our property due to the wildfires and the golf tournament, it is satisfying for us to know we managed to find a room for everyone and keep everyone happy. We hope to see you again soon since you truly are a part of our Cranbrook Best Western family now, but we are happy to hear you can enjoy your home again! Regards, Julie Guest Services Manager

"Great place to spend a night or two"

5
14/09/2017

I have stayed at this property for business purposes a couple of times The staff are great, rooms are clean and the place is centrally located. It's an easy walk to the mall/cinema and restaurants. I will try to stay at this location because it's not so close to the train tracks as other properties in town.

"TRRRAAAIIIINNNNN !!!!"

3
12/09/2017

This BW is a little dated but clean and not as bad as other places in Cranbrook. If you want a good night sleep this is not the hotel for you. I was woken up no less than 3 times from freight trains passing no more than 30 yards away. I would stay again only if it was in the front of the hotel. There is only one hotel that is not super close to the train tracks in the town. I like BW too bad it's too close to he tracks.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you were woken up by the freight trains, which pass behind our hotel at night. The majority of hotels in Cranbrook are unfortunately very close to either the highway or the train tracks, so please ask for a room in the middle of the hotel upon booking so we can assure you will get a good sleep. We look forward to your next visit! Regards, Julie Guest Services Manager

"40th Anniversary Honeymoon Revisit"

4
06/09/2017

Very easy to locate. Welcoming staff and helpful. The room was very nice and clean. The bed was comfortable. The air conditioner, however, was very loud. There was only 1 tea bag, though. If you are a coffee drinker, you are in luck. But if you prefer tea, bring your own.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. We am pleased to hear you chose our property for your 40th anniversary honeymoon visit and were able to enjoy the comfortable beds. We always provide extra packages of coffee, tea, sugar, etc. in the lobby for our guests, so please know that you can always come down if you would like to have an extra cup of tea. Hope to see you soon! Regards, Julie Guest Services Manager

"Almost Excellent - Except for the "Fridge""

4
01/09/2017

This appears to be a new property and their room charges reflect this. Rates are definitely higher than other properties in Cranbrook but the newness is probably the reason for the higher rates. The issues to be aware of are; They have wine fridges - NOT real fridges in the rooms. Wine fridges do not cool sufficiently and do not have a freezer in them. In this day and age this is insane in a hotel. Especially a hotel that charges a premium. Clearly some out of touch person in Best Western took the cheap route on this. The hotel has a small freezer at the front desk but this is a poor excuse for what should be in each and every room. A REAL FRIDGE with a freezer compartment. There are no microwaves in the rooms. There is only one elevator which can make it busy or time consuming at peak usage times and with housekeeping. Again, the same "genius" at Best Western cheaped out on this. Great staff. Great rooms. Too bad that management let them down with a couple of the small details that would make this a complete excellent hotel. Instead, it leaves a message that we're cheap and we nickle and dime our customers. The elevator is what it is. I can't be changed and is minor. Do the right thing and change out the fridges, add microwaves or reduce your room rates accordingly.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review! I am glad that you enjoyed the amenities featured in your guest room and found the rooms to be spacious. I have passed your feedback on to our team in Cranbrook to help us improve guest experience. We hope to have the opportunity to welcome you to our city on your next visit. Regards, Julie Guest Services Manager

"best hotel"

5
01/09/2017

never fails that this is the beat operation and some of the best people and I say that lightly. Want to find out how a hotel should be run, then visit Cranbrook Best Western. This has got to be one of the best, Best Western or no and I can say that because of my International travellingt

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for staying with us while on business Mr. Hayman! Crystal definitely knows how to run a hotel and it reflects in how each and every staff member at our property interacts with our guests and with each other. See you next month! Regards, Julie Guest Services Manager

"Good room with a great bed!!"

4
29/08/2017

We were visiting as part of our anniversary celebration and our main criteria was a good nights rest. We are both seniors. The room was appointed to suit most needs, and certainly all of ours. The pool area was well stocked with towels and very clean. They even have a water slide for the more adventuresome. My only knock is that this establishment doesn't offer a continental breakfast. They do have an onsite restaurant, and for a price, breakfast can be had. Overall, I would stay again.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to complete our survey. I am happy to hear you were able to enjoy your anniversary celebration at our property. And please be assured that the waterslide is not just for adventurous people :-) We hope to see you again soon! Regards, Julie Guest Services Manager

"Great hotel and staff!"

5
28/08/2017

We had just come back from a week in the states and were looking for a nice quiet clean hotel for the night and we got all of that! We were quite impressed! It was a little pricy but I'm guessing that's the norm for the area and the time of year!

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the opportunity to tell us about your stay and sharing your review. We pride ourselves on providing each and every guest with a clean room, accompanied by a friendly smile from every staff member they encounter. We hope to welcome you again some time in the future! Regards, Julie Guest Services Manager

"Cranbrook Best Western Inn"

4
27/08/2017

Nice hotel, clean, no breakfast included considering the cost was high at $200 Close to restaurants, Never had time to check the pool since we got in late. Staff was friendly, internet was average speed for hotels.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to share your experience. Your feedback is important to us and I am pleased to say that although breakfast is not included at out property, we do have a great café on-site which provides home cooked breakfasts and lunches to both guests as well as Cranbrook residents. We hope you will have the opportunity to visit us again in the future. Regards, Julie Guest Services Manager

"Nicest place to stay in Cranbrook - and great service"

5
26/08/2017

We have stayed at this location a few times when visiting family in Cranbrook. We have always been treated very well by the staff here. The rooms are very clean and comfortable and it is a great location - convenient to everything in town.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. I will pass on your comments to the team here in Cranbrook. We hope to see you again soon! Regards, Julie Guest Services Manager

"Nicest place to stay in Cranbrook - very friendly staff"

5
26/08/2017

We have stayed at this location a few times now when visiting family in Cranbrook. It is a great location and very convenient to everything. The staff is very friendly and seem to go above and beyond. The rooms are very clean and comfortable.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to welcoming you back to our property whenever you will be visiting family here in Cranbrook! Regards, Julie Guest Services Manager

"Best Deal in Town with Great Service"

5
24/08/2017

My wife and I stayed at the BW in Sep/2016. We didn't have a reservation as we had not expected to stay here, but we were welcome accommodated with a smile. The staff even reminded us we could use our Costco card for a % off the price! The room was tidy, clean and very comfortable; with a friendly staff, coffee & muffins available in a cafe near the lobby and free Wifi. We were treated with respect and when we asked for recommendations of where to eat a meal, the staff was very knowledgeable. We recommend this place with a big smile!

"Best western policy :("

3
23/08/2017

My ratings for the hotel probably would have been a 10 but due to to fires in bc we had tried to cancel our trip. We did not want to bring our kids into the smoke. We had tried to cancel our trip at least a week in advance but best western did not allow us to cancel the Cranbrook hotel. we were able to cancel our other place also booked through best western. I did call the Cranbrook hotel directly to see if they could cancel and the man who answered said it could not be canceled. I feel like there should be better policies in place for circumstances like fires that are out of your control. I did try to mention it to the front drsk manager at check in and she didn't even listen to my problem. She laughed and blew it off. Overall this lessened my experience with best western. We usually pick best western for our holidays but this experience was disappointing. We had the choice of loosing $360 or driving into the smoke when I have asthma and 2 small kids. :(. I've never had to cancel a trip before but this was definitly a life lesson on reading the fine print when u book in advance.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that we were unable to cancel the reservation due to the advance payment nature of it. We do understand that the wild fires in BC have made it hard for guests to travel and will revisit some of our procedures to see how we can implement changes to serve our guests better in the future. We hope we have a chance to host your stay on your next visit to Cranbrook. Regards, Julie Guest Services Manager

"Always a Pleasure"

5
21/08/2017

Guests are always treated with respect and any problems are dealt with ASAP. We really appreciate that pets are allowed. The outside patio is a nice touch for those of us who want to play badminton or just enjoy the mountain view

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. Our outside fenced off patio is definitely a huge draw for guests traveling with pets, as well as families with children while our friendly Guest Services Agents try to create a welcoming atmosphere for every guest. We hope to see you again soon! Regards, Julie Guest Services Manager

"Vacation 2017 wine country"

4
20/08/2017

We stayed for one night on our way back from wine country with friends. Hotel was very clean and staff were very pleasant. Walking distance to a few restaurants and shopping. I would definitely stay here again.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to your next visit and would love for you to take us with you on your visit to the wine country :-) Regards, Julie Guest Services Manager

"Top Rate Hotel"

4
19/08/2017

Have stayed at this hotel twice previously and have always found the staff friendly and knowledgeable. Clean rooms and no problems encountered at all. Easy to locate as it is on a main route to the U.S. border and close to dining as well

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for always coming back to our property for a restful sleep. Our team will be pleased to hear that their efforts of being knowledgeable with regards to what's going in our community are appreciated. We hope to see you again soon! Regards, Julie Guest Services Manager

"Very nice hotel"

5
16/08/2017

This hotel is one of the best in Cranbrook. It is fairly quiet since all the hotel are close to the railway tracks. Access to the main road is easy and there is a large parking lot. The lobby is spacious if you need to wait for some there.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
A great stay is what we always hope to achieve and I am so pleased that this has been your experience while staying with us. I have passed your compliments on to our team in Cranbrook. We look forward to your next visit and wish you safe travels! Regards, Julie Guest Services Manager

"Average"

3
14/08/2017

We stopped here for an overnight stay. The hotel room was good but quite expensive. This is the only Best Western that we have been to that did not have a free breakfast. We would have thought that with the pricey hotel room at least breakfast would have been provided.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. Although breakfast is not included in the room rate at our property, our on-site café True Root provides several breakfast and lunch options that are homemade, healthy, and made with locally sourced products only. We look forward to your next visit! Regards, Julie Guest Services Manager

"motel accommodations"

5
12/08/2017

helpful and friendly staff. Nice room -- comfortable Motel was easy to find and I was satisfied with it. Parking was convenient. I'd never seen special parking spaces for motorcycles before.. I like the automatic doors for entering the building.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. I am glad that you enjoyed the amenities featured at our hotel location. We are proud to welcome tons of motorcycle guests to our hotel so that is why they without any doubt deserve those designated parking spots. We hope that you will have the opportunity to visit us again in the future! Regards, Julie Guest Services Manager

"Noise!!!!!!"

1
10/08/2017

Extremely noisy facility! Room not clean. Front desk staff not able to resolve situations. Empathy does not result in repeat business. If you are going to offer a service (pet friendly ) accomodation make sure you can pull it off. Location black mark on the chain.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to share your experience as your feedback is important to us. I apologize that your stay did not meet with your expectations. We try our very best to keep the noise level down at all times within our hotel, and advise guests to call our friendly guest services agents whenever they feel that their stay is being disturbed. We hope we have the opportunity to welcome you back for a superior experience. Regards, Julie Guest Services Manager

"Good hotel for family with pool and waterslide."

5
02/08/2017

Friendly staff, happy with our stay. However, the pool pomp wasn't working that day and the water was blury. There's some restaurant close by. This hotel doesn't have a restaurant for dinner but has a little breakfast facility.

"Large Parking lot - great for RV's and Boat parking"

4
31/07/2017

We stay at this hotel each year mainly because it has a large parking lot and we are pulling a boat trailer. It does have a small pool with a slide mostly for children; I would use a hot tub if they had it. Rooms are average; for the price it should include breakfast.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service the team strives to provide. I'm disappointed you didn't receive the value expected and hope we have the opportunity to welcome you back to Cranbrook. Regards, Julie Guest Services Manager

"Surprise, no breakfast and $200 a night."

2
30/07/2017

Greeted with no breakfast and observed unusual relationship between the old breakfast area and the separate "café". We assumed there would be a breakfast included for $200 a night like all of the other Best Westerns.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your review. Guest feedback is always valued and appreciated. I am disappointed to read about your experience with your stay at our property. All of the Best Western hotels are independently owned and although breakfast is not included in the rate at our property, we do have a café on site which provides breakfast and lunch made with locally sourced products. We hope we have a chance to host your stay on your next visit to Cranbrook and hope you will give us the opportunity to restore your confidence in our hotel. Regards, Julie Guest Services Manager

"Summer visit"

4
29/07/2017

We stayed here while visiting and sight seeing. The booking by phone went good and the check in was smooth. The room on the third floor was well appointed but we asked for another luggage rack to free up a chair that was being used as one. The refigerator seemed a little on the warm side when set on high so we added some ice to it. A very nice and quite stay enen though the hotel is between major train tracks and a highway. The pillows seemed a bit on the hard side and instead of them all being the same they could have some soft and some harder. The elevator at times has a mind of its own but never kicked out once, The place is pet friendly and maybe next time we will bring the hound. And we will stay here again when we come back. Did I mention nice, quiet, well located.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, so thank you for providing your feedback on your recent stay at our property with regards to the fridge not being as cold as desired and the pillows. Apart from the pillows we offer in our guest rooms, our location also has a small selection of feather pillows available at our Front Desk. We look forward to your next stay, and please do bring your dog so he/she can enjoy our fenced off back yard and patio! regards, Julie Guest Services Manager

"Excellent"

5
27/07/2017

This hotel is one of the best hotels I have ever stayed in. The staff went above and beyond, the rooms were clean and the beds comfortable . The food in the restaurant was excellent, even though it was only open for breakfast and lunch.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
My team will be so pleased to hear your wonderful comments! Thank-you! I will pass on your compliments to all of our staff, and our True Root team. We hope to see you again soon! Regards, Julie Guest Services Manager

"Fantastic Stay - Attn Dog owners"

5
26/07/2017

My wife and I needed a break from RV'ing so booked into the Cranbrook BW with 1 day's advance booking. I think all BW's are dog-friendly but we really felt that Torie, our Sheltie, was welcomed here. We got a ground floor room, was a good double queen room of level we expect from BW. Indoor Pool was just down the hall, with a great waterslide. Though we didn't use them, there's an arcade and exercise gym near the pool. The great part for Torie was an outside patio and huge fenced grass yard at the back of the hotel. Mid-summer but the grass was soft and green, great for throwing a ball for her, with lots of room to run off some energy. Since this was a 30 second walk from our room, we spent some time there, one of us laying on a chaise lounge with the dog, while the other ducked into the pool for a dip. We'd definitely stay here again.

"Great place to "hit the hay" after long drive"

5
24/07/2017

We arrived at this hotel at 8:00 pm without a reservation after driving for about 9 hours, to a warm welcome from the obliging desk. Immediate impression of the spacious room with King size bed, up to date HDTV and an armchair was favourable, and continued favourable as we connected easily to the high speed free internet. Had a great sleep, and would recommend this to any weary traveller.

"I highly recommend staying here!"

5
21/07/2017

Excellent service, modern decor. Room was clean and the bed was very comfortable. There is a nice size pool area and fitness center as well as a cafe on site. Restaurants and shopping close by, I highly recommend staying here.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time out of your busy schedule to write such a complimentary letter. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western the next time you are in Cranbrook. We look forward to your return. Regards, Julie Guest Services Manager

"Fine staff, excellent room, good value"

4
20/07/2017

I have stayed at this Best Western when in town in the past, and my experience is always just fine. The hotel is clean, the rooms are great, and the staff is always professional and courteous. Very good value for the money in Cranbrook. Hard to beat. Thanks

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
An "all around good experience" is what we always hope to achieve and I am so pleased that this has been your experience while staying with us. I have passed your compliments on to our everyone from our team here in Cranbrook. We look forward to your next visit and wish you safe travels. Regards, Julie Guest Services Manager

"No breakfast"

2
20/07/2017

I cannot recall any other Best Western that did not include breakfast with your stay. The pool was very murky and the chemicals were overwhelming. Beds were supposed to be queen but felt more like doubles.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Julie Guest Services Manager

"Excellent Stay"

5
20/07/2017

The front desk staff were very helpful and every staff member I was greeted by throughout our stay was very friendly! The bed was beyond comfortable and the room overall was very nice. We only wished we could turn the temp down on the fridge as it didn't keep things super cold but other than that it was awesome. Quiet too!

"A very pleasant surprise!"

5
18/07/2017

My wife and I were attending the 90th Tattoo in Kimberley so we stayed 2 nights at this BW. it is convenient to the Hwy and within walking distance of downtown Cranbrook. Our room was clean, quiet and the the bed was comfortable. The staff were invariably pleasant and helpful. We appreciated that we could actually determine if housekeeping was required before the 2nd night. The BW points were a bonus

"didn"t sleep a wink!"

2
17/07/2017

Stayed here coming home from a bike trip to the states, stay at best westerns all over north America and sadly was let down by this one, no breakfast or coffee, bathroom was disgusting and needing some attention, the rooms next to me were having a party in the hallway outside my room, I asked them several times to take it back to the room they were in, finally at 230 am I opened my door ad told them that the hallway is not a party spot, obviously the night staff does not check the hallways at all.The bright spot is the front desk staff is very friendly and although they did not offer any rebate for my troubles they did offer some extra bonus points. I will say that I did not contact the front desk about the noise as I thought since people causing the noise were adults that they would eventually cut it out, I just can not understand how the night staff did not notice this going on when my room was only 4 down from the front desk. Also everything I put in the fridge was ruined by the morning as it does not get cold enough to put food in.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. We advise all of our guests to call one of our Guest Services Agents as soon as their stay is disturbed, so we can take care of the disturbance right away. I again apologize for having to listen to people partying in the room next door, which led to you not being able to receive a restful night. We look forward to the possibility of welcoming you to Cranbrook on your next visit for a pleasant stay. Regards, Julie Guest Services Manager

"Efficient and friendly hotel"

5
12/07/2017

Ample space in the parking area. The staff at the reception was very efficient, friendly and knowledgeable. The lobby well laid out. The room was spacious, clean, comfortable and quiet. Sufficient electrical outlets for charging computer, iPads, cell phones, etc. Airconditioning worked well and was quiet.

"First time in BC"

4
11/07/2017

We were headed back to the states after visiting beautiful Banff National Park. Saw online that this particular Best Western had a 4 star rating so we decided to try it. Our stay was very good. The check-in attendant was very friendly, courteous and checked us in in a timely manner. The room was clean and modern and the beds were comfortable. We checked in really late and left early so we didn't get a chance to use other amenities but I'm sure it was good as the place looked very well maintained. The only thing is breakfast was not included with the rate. I simple continental breakfast would have been nice as they have a cafe in-house.

"Nice clean rooms"

5
10/07/2017

We were recently stayed at the Cranbrook Bestwestern WOW rooms were clean great location GREAT pool with WATERSLIDE beds were cosy! Check in was easy and they even called us to see if we needed anything We will stay again

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's convenient location and pool & waterslide facilities. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We hope to see you again soon! Regards Lindsay Manager

"Very nice staff and rooms"

5
10/07/2017

We really enjoyed staying here, but avoid the restaurant for breakfast. The staff of the hotel were great and the rooms are very nice. They provided us with materials to clean off our motorcycles. Would stay here again (but eat breakfast elsewhere).

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your comments. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. I will pass on your comments to our Cafe owners for further consideration. We look forward to your next visit. Regards Lindsay Manager

"Very comfortable Stay"

5
07/07/2017

This hotel was amazing and very clean. The pool and waterslide was alot of fun. NO hot tub. The staff were amazing and very helpful. I would go back again when in this area. I would recommend this hotel for cleanliness and comfiness in the rooms.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's pool & waterslide. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Great Hotel in Cranbrook"

5
06/07/2017

So enjoy staying here. Enjoyed the size of the suite we had everyone slept comfortably and can't say enough about the staff.The large area out behind the hotel is great for those that have a dog or 2 that needs to run.

"A dated and weary hotel in need of some love and attention."

2
05/07/2017

Admittedly I stay at this hotel while passing through the town on my way to other destinations. I normally stop at Cranbrook without much planning ahead, and I have chosen to stay at the Best Western due to brand recognition. On prior occasions, I had the pleasure of meeting some very service oriented staff who made up for the very old styled hotel. When you settle in, the hotel rooms are equipped with AC units. But they are in desperate need of maintenance. When I attempted to turn the unit on, I needed to call the front desk for instructions. Unfortunately even the staff did not know how to operate the machine, and could only offer to change the room. By that time, I had already settled in and was not prepared to just upend myself once more for potentially the same situation. Once you do figure out how to turn on the machine, the AC unit barely pushes the air, and can hardly condition the air at all. Given I do not visit this hotel often, the same issues come up each time. Clearly, management is in denial or has simply chosen not to deal with the problem. When I walk outside to the parking lot, I can see and hear all of the AC units to the other rooms. They're all mostly in the same weakened state in need of attention. I note that the walls have a hollow quality to them. You can easily hear the footsteps of guests from other floors, which may be disruptive or uncomfortable. The washroom layout was uncomfortable. The shower space and the toilet was crammed into a small room, and provided an almost claustrophobic quality once the door is closed. However, in fairness, the room was very clean, albeit barebones. I also noted that there was a rather large looking waterslide and pool feature to the hotel, but I have never used it. Given that the price of one night is roughly $200, the Best Western Cranbrook is by far one of the most expensive and less valuable hotels to stay. If you are on a road trip adventure you and your family may easily overlook this experience while you head off to new destinations. But there are other options in town that are deserving of your consideration.

"GREAT HOTEL"

5
04/07/2017

All services are excellent, highly recommended, would love to return to the area and stay at the same Best Western hotel. Thank You to your staff for all you do helping our travels across Canada, United States and around the world.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
My team will be so pleased to hear your wonderful comments! Thank-you! It is always gratifying to know that our performance was effective and appreciated. We look forward to your next visit. Regards Lindsay Manager

"Family vacation"

4
03/07/2017

We had a very good experience. The facility was very modern and very well maintained. The staff was very helpful and courtiers. Overall a memorable experience. I would not hesitate to stay in this location again.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Cranbrook. Our team works hard to maintain the cleanliness and state of our hotel so it is rewarding to know that guest appreciate our efforts. Thank you for sharing your review and high recommendation. We look forward to your next stay. Regards, Julie Guest Services Manager

"Excellent"

5
02/07/2017

A very large room. Would have preferred a larger table/desk since there was so much room. No freezer in the fridge. No continental breakfast, but a nice little restaurant. Clean. Good service. Hate duvets on the beds!!!

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I have passed your observations and suggestions with regards to a larger desk as well as a freezer in the room to our manager team for further review. We hope to see you again soon! Regards, Julie Guest Services Manager

"Nice place nice stay"

4
28/06/2017

Stayed here many times and as always, found the staff to be very helpful, pleasant and the rooms very clean. Rates are reasonable and the locations is close to many restaurants and shopping. Parking can be tight when the hotel is full. ne of the nicer hotels in Cranbrook

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I am happy to hear you enjoyed the hotel's convenient location and spacious, comfortable rooms. We hope to see you again soon! Regards Lindsay Manager

"Personal"

5
27/06/2017

It was by far one of the best hotels I've stayed in. Extra clean. Fantastic front desk people, helpful like crazy. I honestly can't say a bad thing about it. Had breakfast in the lobby(extra cost). Get the quesidilla. It was great. You will not be disappointed in this hotel

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I am passing on your comments to our cafe team, knowing that it will serve as an inspiration to continue their efforts. We look forward to welcoming you back the next time you are in Cranbrook. Regards Lindsay Manager

"Nice but common hotel"

3
26/06/2017

Good service, tall ceilings throughout, yet average room with cheaper looking bathroom fixtures. King bed was very comfortable. Pool area was nice with shower and change rooms with plenty of towels; no hot tub or hot pool though. Breakfast restaurant had good home style food and is recommended.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook We appreciate you taking the time to post your review and give us your feedback. Thank you for your high recommendation. We look forward to your next stay. Regards, Julie Guest Services Manager

"Comfortable and Convenient"

3
26/06/2017

This hotel is easy to find on the main highway through Cranbrook. There are lots of restaurants in walking distance. The room we stayed in was clean and comfortable. But, it was a little high priced for June and there is a train track immediately outside the hotel.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. We look forward to welcoming you back to the beautiful city of Cranbrook! Regards, Julie Guest Services Manager

"Nice Hotel | Ample Parking | Good Breakfast"

5
24/06/2017

A friend and I were driving a crane truck from Edmonton to Seattle, and spent the night here. First off, staff was very helpful and friendly. It was really nice to have space to park a large vehicle. Lastly, enjoyed a nice omelette for breakfast and chatting with our server, who was from Mexico City. Planning on staying here this coming winter when we are up for skiing!

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
My team will be so pleased to hear your wonderful comments! Thank-you! I will pass on your compliments to the front desk staff, and our True Root restaurant team. We value your feedback and appreciate you taking the time to complete our survey. See you this winter season! Regards, Julie Guest Services Manager

"Breakfast Disappointment"

3
22/06/2017

Best Western hotels are my first choice because I am a Diamond Member and usually collect points, discounts and gift cards that can be applied to more stays. This hotel is a beautiful property with nice rooms, fresh and well appointed. The problem here is two fold. #1 this is the very first BW hotel where breakfast isn't included. They have a small attached breakfast bar inside but charge for everything, very disappointing. #2, not their fault really but a train runs right behind the property so if you are in the back be ready to be rumbled out of bed when ever a train goes by.

"Great place to stay."

5
21/06/2017

We were very impressed with our stay at this Best Western. Took a room with a kitchenette, stocked with dishes, wine glasses, fridge with a freezer, microwave and many other amenities. Comfy beds, quiet rooms.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's spacious, comfortable rooms. We hope to see you back in Cranbrook on your next visit! Regards Lindsay Manager

"Great stay"

5
21/06/2017

Very clean hotel; Helpful desk personnel; paid breakfast is a bummer. We were celebrating my birthday and the hotel provided us with a small gift bag with a bottle of wine in it. We did not eat breakfast because it was not free and the selection looked somewhat limited.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your review. My team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards Lindsay Manager

"Great Stay"

4
20/06/2017

All the staff were very friendly, our room was very clean beds were a bit too hard for our family members and the pool could have been warmer. Location of hotel was excellent to gain access to shopping, located along main highway. Stayed while attending the Sam Steele Days in Cranbrook. No breakfast was included, but did receive a 15% off coupon to the on premises café.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your experience. I have reviewed your comments with regards to the pool temperature with our Maintenance team and please be assured that we have already taken steps to rectify the concerns you mentioned. We look forward to your next stay! Regards, Julie Guest Services Manager

"Overpriced and no breakfast"

2
20/06/2017

When you travel you choose a brand that you like. I tour all over North America on a motorcycle for a good portion of the summer. Best Western or Holiday Express are my first 2 choices when looking for a place to stay. I chose BW in Cranbrook but was disappointed as the price was far too high when compared with other BW's and they have NO BREAKFAST in the morning. For LESS money, every BW I choose offers breakfast. This is a huge convenience for people. As well, in this property, they have a coffee shop in the lobby. We walked in at 2:55PM and the lady said they were closing??? Closing at 3:00 pm??? What???. That doesn't even make sense for a hotel lobby...Not a bad property but for the price and value, we'll look elsewhere next time.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Julie Guest Services Manager

"Great place to stay"

5
13/06/2017

Check in staff were extremely courteous, helpful and friendly. Lobby and the hotel in general had a great ambience. The room was spacious, quiet, clean and had a view. The bed and pillows were very comfortable. A short walk to downtown for restaurants and some also over the road. Not the usual Best Western included breakfast but we were given 15% off voucher for breakfast, which we did not use. Really enjoyed staying here for 1 night.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Good service comfy sleep"

5
13/06/2017

The hotel staff provided great service and the hotel was clean, bed comfy and I was provided everything needed for a good stay. Appreciated the pet friendly service as well. It was a short stay, but excellent.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We know how important it is for our guests to travel with their four legged family members and i'm happy to hear they enjoyed our hotel. We hope to see you all again soon! Regards Lindsay Manager

"cranbrook stay"

5
11/06/2017

highly recommend this hotel if you are in cranbrook. There are two great places to stay that are pet friendly, and this is one of them. We didn't use the breakfast bar, but the coffee was good. I think they have a short open period, maybe next time.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. We hope to see you and your dog again soon! Regards, Julie Guest Services Manager

"Canadian stopover"

5
10/06/2017

We stopped over at this hotel as we left Banff and returned to Montana. Very nice hotel and room, courteous staff. Would have preferred to have a continental breakfast included in the room price for greater value.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. We look forward to your next stay. Regards, Julie Guest Services Manager

"The right choice in Cranbrook"

5
08/06/2017

It is pretty reliable to stay at the BWs. Good location in the commercial highway corridor, with lots of restaurants and walking distance to Eastside Marios which is great. Wonderful bed & pillows. Very quiet at far end away from the road. Only complaint is breakfast not included and a microwave would have been welcome. Glasses rather than plastic cups would be nice. The best choice for the price point in the area. Did not use the pool as water slide very popular with children.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's convenient location. Although we do not offer a complimentary breakfast, packages are available for guests who wish to include breakfast with their stay. We hope to see you in Cranbrook in the near future! Regards Lindsay Manager

"Roadtrip overnight"

5
08/06/2017

Sometimes the best part of a road trip is not knowing where you will end up staying & just taking it as it comes, we lucked out in Cranbrook. Then rooms are huge, clean & the beds are very comfortable. Breakfast at the attached restaurant was wonderful, especially the Lattes. : )

"Nice rooms and very clean!"

5
06/06/2017

Stopped here for the night on our way to Osoyoos. The staff were very friendly, our room was spacious and exceptionally clean. The bed was comfortable , hotel was nice and quiet. The on site restaurant serves breakfast and there are a few restaurants within walking distance for meals as well.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm happy to hear you enjoyed the comfortable accommodations and appreciated the hotel's convenient location. My team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards Lindsay Manager

"Get away"

5
04/06/2017

Our stay was welcoming ,very relaxing ,found a great place to eat (spice hut) will be back again.the staff was funny and friendly ,if you need anything just ask they were helpful , thank you for our get away.

CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to welcoming you back to the beautiful city of Cranbrook! Regards, Julie Guest Services Manager

"Did the Job"

3
31/05/2017

Stayed at the Best Western on our way through to Calgary. The hotel is clean, spacious and in a great location. Only scored it low because we were woken up @ 8:30am by noise from. The auto body business next door. This would not be an issue if you were staying overnight for work but annoying when on vacation.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's convenient location. I apologize for any inconvenience you may have been caused as a result of the elevated noise from the nearby auto body shop. We are committed to providing our guests with a positive, memorable experience and would love to have the opportunity to restore your confidence in the Best Western Cranbrook Hotel. We hope to see you again soon! Regards Lindsay Manager

"Restaurant not open for dinner"

3
28/05/2017

We stayed here for one night in May. After a long drive we were disappointed to find that the restaurant advertised both on the website and on the roadside sign outside the hotel is not open in the evening. The room was standard for this type of hotel.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. I am delighted to announce that we have amended our Best Western Sign, now stating Cafe and final install was completed last week. We hope we have a chance to host your stay on your next visit to Cranbrook. Regards Lindsay Manager

"Best Rooms in Cranbrook!!"

4
22/05/2017

Great room bed very comfortable!! and no train noise which happens at other hotels in the area. I also found the location good for walking to restaurants or to pick up a TimsI will defiantly make this my hotel of choice for Cranbrook

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I am happy to hear you enjoyed the hotel's convenient location and spacious, comfortable rooms. We look forward to your next visit! Regards Lindsay Manager

"May long road trip"

4
21/05/2017

Nice hotel likely the best and newest place in Cranbrook staff friendly clean rooms, comfy beds, water slide, pool, pet friendly, good location close to restaurants and Starbucks. Hotel has a small cafe restaurant never ate there but food looks good.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's convenient location. My team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards Lindsay Manager

"Cranbrook 2017"

5
15/05/2017

We had a kitchenette with an adjoining room which felt more like a condo than a hotel! The staff were fantastic. The hotel was modern, clean and quite comfortable. Would stay again without question!!!

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We hope to see you and your family back in Cranbrook on your next visit! Regards Lindsay Manager

"My Family, My Home when away"

5
12/05/2017

This a hotel that has performed at a consistently high standard for all the years, every month that I have enjoyed staying there. Could not have a better GM in Crystal Scott and her professional team to look after you

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We look forward to your next visit! Regards Lindsay Manager

"Quiet, comfortable, friendly and professional."

4
09/05/2017

Had to stop in Cranbrook on our way home as a spontaneous stop because my husband got sick and needed a place to rest. We only had another 3 hours to drive home but my husband couldn't go any further. The check in staff were very professional and friendly. Gave us a nice quiet room on the top floor as we requested. The room was modern, clean and roomy complete with plenty of towels, soaps, shampoo etc. TV and internet both good and we had a nice fridge. The desk didn't have a chair so I asked a cleaning staff who was next door and she gave me the desk chair from that room. She was very friendly and accommodating. The bed was comfortable and we had a nice restful sleep. Price was a bit high but it was a more upmarket type hotel so it was worth it especially for our needs at the time. We didn't stay for breakfast but the hotel has a lovely cafe by the reception area. If I stop in Cranbrook again I would stay here again.

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. We look forward to your next stay. Regards, Julie Guest Services Agent

"Family stay due to hospital care in area"

5
09/05/2017

The team at this Best Western were fantastic in every way. They were understanding to the reason why we were staying when we let them know it was due to a family member in the local hospital. Dee in particular was incredible however everyone on the team was helpful and accommodating. Thank you to all!

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
My team will be so pleased to hear your wonderful comments! Thank you! I will pass on your compliments to Dee and we all hope your mom will be able to enjoy her life again with your dad and the rest of the family. Regards, Julie Guest Services Agent

"Clean, well designed room, comfy bed, ample parking for larger vehicles."

5
08/05/2017

Stopped for a night in May and was pleasantly surprised by the Best Western. This hotel is well laid out and the suites are useful for small meetings or presentations with good access to seating and technology. A nice change from other hotels in the interior which frequently have a mom and pop air to them. Will return.

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to welcoming you back to Cranbrook! Regards, Julie Guest Services Agent

"Not good value"

3
06/05/2017

Overpriced, no free breakfast. Exterior was dirty, parking terrible. Pool and fitness room were small and felt cramped, especially the fitness room, the equipment was packed with minimal room for operation.

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. I have reviewed your comments with our Maintenance team and please be assured that we have already taken steps to rectify the concerns you mentioned. We look forward to the possibility of welcoming you to Cranbrook on your next visit for a pleasant stay. Regards, Julie Guest Services Agent

"Great stay"

5
05/05/2017

Upon check in the front desk staff honoured a competitor's price, and provided an upgrade due to being a rewards member. She was very pleasant and friendly. Room was very clean and comfortable. Hotel is close to several restaurants as the one in the hotel was closed. Will definitely stay again when coming through Cranbrook.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I am happy to hear you enjoyed the hotel's convenient location and spacious, comfortable rooms. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Nice Hotel"

5
28/04/2017

Clean hotel, comfy beds and quiet. Friendly staff and close to good restaurants. Could use a bar or lounge though. Check in was quick and easy and so was check out. One of the better ones if not the best one in Cranbrook.

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. The team in Cranbrook takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards, Julie Guest Services Agent

"An average stay"

3
26/04/2017

The room was clean, and south facing. While I had a room close to the rail yard, I didn't notice it. OF NOTE: While the room was nicely appointed and clean with bath fixtures for instance that was consistent with a nice decor; the hotel was supplying PLASTIC cups and PAPER cups for coffee. You have to be kidding!!! It was completely incongruous with the room. When I brought it up to the front desk, the kid shrugged his shoulders and said that that was a corporate thing and they supplied them for the room. Glass and mugs would have been a waaaaay better choice, and would have 'completed and complimented' the room and earned the hotel another star. On arrival the front was getting slammed and the clerk was brand new. Given that she was getting slammed she maintained a pro attitude, and sorted us all in or out as the case presented. I had lunch in the wee cafe on site; I chose the turkey club wrap. it was on par with 'Timmy's'. The hotel does advertise a pool and waterslide though i didnt get a chance to visit it.

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service the team strives to provide. I'm disappointed you didn't receive the value expected and hope we have the opportunity to welcome you back to Cranbrook. Regards, Julie Guest Services Agent

"Restaurant let-down"

3
23/04/2017

After a long travel day, I just wanted a room and restaurant. Saw Best Western sign with "Restaurant" underneath, so checked in, only to find so called restaurant only open for breakfast! Had good experience with Best Western in Oregon the previous evening, so was disappointed with this Canadian version: $70.00 more and lacking in a basic amenity. I would not stay here again.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I have passed your observations and suggestions on to our restaurant team for further review. I hope we have the opportunity to welcome you back to Cranbrook. Regards Lindsay Manager

"Service at check out was not helpful"

2
17/04/2017

Great hotel for cleanliness. Service is much to be desired. No late check out allowed for only certain people. When asked for an explanation, it was simply stated that too many people already have a late check out, so you can't have it. Management makes no effort to accommodate needs or to find left behind items.

CScott1019, Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for your comments concerning your stay at the Best Western Cranbrook Hotel. I appreciate you taking the time to post your review and hope you will accept my apologies for any inconvenience you experienced. I have investigated your comments further and unfortunately late check outs are based on availability. Our hotel was extremely busy as a result of the Easter long weekend and in an effort to have rooms clean and ready for the new arrivals we were unable to provide all guests with a late check out. We hope we have the opportunity to welcome you back for a superior experience. Regards Lindsay Manager

"Comfortable and clean 1 bedroom suite"

4
17/04/2017

We stayed here for our sons hockey tournament and were really happy with the room. The hotel is very clean and comfortable. The pool is small but has a waterslide which the team enjoyed for hours. We would stay here again when visiting Cranbrook in the future.

CScott1019, Guest Services Agent at Best Western Cranbrook Hotel, responded to this review
Thank you for posting your wonderful review. I am happy to hear you appreciated the spacious, comfortable rooms and that your son and his hockey team were able to enjoy our pool with waterslide. We hope to see you and your family back in Cranbrook on your next visit! Regards, Julie Biesen Guest Services Agent

"Happy"

4
16/04/2017

Kinda pricey compared to the other hotels in town. But we love Best Western. Front desk was very helpful and friendly. Restaurant restaurant very pricey, with small menu, even with 15% coupon. We went to a breakfast restaurant and paid about 20% less including tip. A continental breakfast would have served us well instead of having to leave the hotel.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. I'm disappointed you didn't receive the value expected and hope we have the opportunity to welcome you back to Cranbrook. Regards Lindsay Manager

"Cranbrook Quality Hotel"

5
08/04/2017

Always pleased with the level of service, cleanliness of the hotel, and personable staff! Thanks for another pleasurable stay!! Highly recommend this hotel to anyone staying in Cranbrook, you will not be disappointed! Unless you're one of those people that's never satisfied!

CScott1019, Guest Services Agent at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to your next visit! Regards, Julie Guest Services Agent

"Lovely Stay"

4
04/04/2017

I enjoyed my stay at this Best Western. besides the rather cold pool, and a little un-comfy bed it was great for the one evening I was there. The staff are professional and very helpful. Lots of great parking and the onsite restaurant was an added bonus.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a great stay in Cranbrook. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We hope to see you again soon! Regards Lindsay Manager

"Very Comfortable"

4
02/04/2017

I found our room very nice and clean and the beds were perfect. The front desk was polite and helpful. I would stay here again without doubt. Loved the shower. I can't find anything negative about the place.

CScott1019, Guest Services Agent at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Cranbrook Hotel the next time you are in the area. We look forward to your return! Regards, Julie Guest Services Agent

"BW Cranbrook"

4
30/03/2017

Everything was up to the standard expected of this chain of hotels. Staff was professional and efficient. Bed could have been a little softer. Location is unbeatable on the main strip. Could use more outdoor plug-ins for cold winter nights.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear you appreciated the hotel's convenient location and received the value expected. We look forward to welcoming you back again soon. Regards Lindsay Manager

"Best Hotel In Town"

4
30/03/2017

Clean, spacious rooms. Great beds, Great internet service. Nice Newer Hotel. It has all that the business traveler needs. Easy to find and the staff are friendly and accommodating. I will continue to stay here as I use Cranbrook as a central point when I travel to this area for work.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your kind review and making our hotel your home away from home. We certainly enjoy having you stay with us! I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We look forward to welcoming you back the next time you are in Cranbrook. Regards Lindsay Manager

"Good hotel for a small town"

4
25/11/2016

Its a very decent hotel for a small town. Staff was very helpful. Check-in was quick. The room is very spacious. There is train track behind the hotel although i didnt hear any noise (so either its well insulated or no train came by or i slept too deep). The conference room is quite small so if you are looking for a big room to host people for meetings, this might not be ideal. There is no restaurant in the hotel but they do have a small breakfast spot inside and there is also a Mr Mike's across the road. I was there on a Sunday and was able to watch football (NFL) games in my room so that's a plus for me. I will definitely stay again

"No upgrades ever and they can't even put real fridges in the room"

1
15/11/2016

It's the only best western where I never get recognized as a diamond+ member like first time I stayed in red deer I had a jacuzzi room instead of the basic room I booked. I checked in and the lady said no rooms were available with a fridge even though I looked online and there was some that had fridges and we're available. I complained last time after I put food in that fake fridge and got food poisoned, the lady said she'd put a note so I'd get a real fridge next time. Not worth whatever rates they charge for their hotel. I'll stay at prestige next time or just won't stop here at all. Those 2 queen bed rooms feel like cardboard.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
We value guest feedback as it is a vital tool to improving our service and hotel, thank you for posting your review. On behalf of our entire team, I would like to apologize that your stay with us did not meet your expectations. As a Diamond member we value your loyalty to our brand and try to provide upgrades when available. We hope you will consider staying with us again so that we may have a chance to provide you with exceptional service. Regards Lindsay Manager

"A good place to stay"

4
15/11/2016

A good hotel right on the main street of town. I would say you can't go wrong to stay here. Rooms are spacious and decently decorated. Some highway noise at night, but no noise in the halls as some have reported.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's convenient location and spacious, comfortable rooms. We look forward to welcoming you back again soon. Regards Lindsay Manager

"A night from Hell"

2
30/10/2016

rarely do I vent in my reports , but I will this time. Let me start from the beginning. En -route from Creston B.C. after attending a Funeral there , we decided to stay overnight in Cranbrook on our way back to Calgary. We checked in , went for a light Supper and settled down for the night. Or so we thought !! Barely asleep , we were awoken by Hordes of People stampeding up and down the Corridor , laughing , yelling , slamming Doors. And then it dawned on me. When we checked in we saw some Parents with their Children in Hockey Uniform. Oh nooooo , a Hockey Tournament is in Town. After listening to that Racket for awhile , I phoned the Front Desk and informed them of what was happening. They send someone up and we could hear thing's settling down. For about two Minutes and it started all over again. Doors slamming , running Corridor Races , yelling , laughing. You name it. After about 1/2 hour listening to this , cause sleeping to it was out of the Question , I decided to phone the Front Desk again. Same Result, Someone came up , two minute Quiet and here we go again.. I can only assume that either the Staff was unable to convey the need for Silence , was unable to get the Message across or just didn't care. But my Advice , don't check into this Hotel or if you do ask the Front-Desk if there is a Hockey Tournament in Town.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to provide your feedback. I am extremely disappointed to read about your recent stay with us. We appreciate and value all guest feedback whether positive or constructive. I apologize for any inconvenience you may have been caused as a result of the elevated noise from nearby rooms. We are committed to providing our guests with a positive, memorable experience and would love to have the opportunity to restore your confidence in the Best Western Cranbrook Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards Lindsay Manager

"Not very Welcoming"

2
12/10/2016

This hotel was very loud, the people down the hall partied all night, complained to desk , but to no avail, when I checked out in the morn , again talked with front desk they apoligized and stated they would have a manager call me, never happened, called back and still no communication back, We are not happy customers , and the Best Western should be ashamed, this is not what they advertise.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to us and I apologize that you did not have a restful stay. Thank you for taking the time to reach out to us and provide your feedback. The issues that you have mentioned are very important to me and I would like to discuss them further with you. I will be sending you a private message in the hopes that we can connect. Regards Lindsay Manager

"Always a nice quiet stay (other than the odd train)"

4
12/10/2016

These guys are always fairly quick at check inn and let me know if they have rooms if im driving into town or if I need to book. The housekeepers in the AM seem to know to stay quiet while they are int he hallways as I love to sleep in. Most importantly the showers have good pressure and dont go hot and cold that you get at older hotels.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We look forward to your next visit. Regards Lindsay Manager

"Awesome!"

5
05/10/2016

Clean!, Comfy! and Kind! Free breakfast would be nice but the food is actually better than other hotels because you pay for it. I stayed at many other Best Western locations and Cranbrook is one of my favourite.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We hope to see you again soon! Regards Lindsay Manager

"good night stay"

4
28/09/2016

hotel was clean and neat, parking was abundant. checked the room by pulling back the bed from the headboard and found the cleaning excellent!!! while our stay was brief, we would definitely stay here again.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Cranbrook. I am passing on your comments, knowing that it will serve as an inspiration to our housekeeping staff to continue their efforts. We hope to see you again soon! Regards Lindsay Manager

"Fantastic room"

5
21/09/2016

Booked the room through Airmiles and everything was wonderful. We've booked through airmiles before and the hotels often aren't that welcoming for "discount" customers, but these guys were great. Check-in was a breeze, they had been waiting for us - or so they said. Offered some suggestions on places to eat, gave us a map of town. When mentioned a restaurant we wanted to eat at, and while we were checking in - the front desk person was already on the phone trying to find out if the place was open and if she could get us a seat. Super nice of her. Our room...amazing, it was bigger than my first apartment! We ended up with a suite - kitchenette, dining room, living room, separate bedroom, and full bath. Have never had that much space in a hotel before. Everything seemed new, very clean, room was a little noisy for the night as it was street facing - but we realized the next morning that the window was a jar. Something we hadn't thought to check as we initially just closed the curtains when we arrived. There is a little cafe in the hotel, we chose to eat there for breakfast - you could tell that it's not a full kitchen, but more life a muffin and a coffee to go kind of place. We'd opt for eating somewhere else next time. It was ok, but left us wanting a little more before we got back on the road. We'd definitely stay here again if we were passing through Cranbrook.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. My team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards Lindsay Manager

"great place to stay on business"

5
21/09/2016

was here working for a day. great office space in room I had. ran across the street for an AWESOME experience at a place called MR MIKES! it was worth staying there for that convenience. a must place to stay for that reason.. unfortunately the restaurant in the hotel is bfast only and not very good go dow the rd to Dennys.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Cranbrook. Please know that your comments have been reviewed in detail with our restaurant staff for further consideration. We hope to see you again soon! Regards Lindsay Manager

"Stopping Place"

4
21/09/2016

Located centrally in Cranbrook, BC. Nice, comfortable and clean. What more could you ask for? Room is spacious and bathroom in functional as one can be in the shower and still allow another to dry hair and apply make up.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear you appreciated the hotel's convenient location and spacious, comfortable rooms. We look forward to welcoming you back again soon. Regards Lindsay Manager

"Very Comfortable!!!"

4
20/09/2016

My husband and I were coming back from a marathon drive from Surrey BC to Lethbridge Alberta and from Lethbridge back to Siurrey in a weekend. On our way back we decided to stop at a hotel instead of sleeping in our truck (like we did the prior night). We looked on trip advisor for the best hotels in Cranbrook and "The Best Western" came up in that search. my husband went in with a price in mind ( we didn't want to have to take out a loan just to stay a night). He came out with the key cards in hand saying that it was $189.00 a night but if you were a BCAA or Costco member you receive 25% off. We are both so bonus!!!! We only paid $159.00. We both were extremly tired and just wanted a shower and a soft bed. We walk into the room and WOW!!!! Nice king size bed, large screen TV, leather sofa, nice coffee table and fridge. The bath tub was huge and great water pressure. Bed extremely comfortable. The only issue was all pillows had too much loft. Some that were a bit flatter would have been betterbut if that is the only issue who really cares. The desk staff were very polite at check in and check out( we left at 3:30am). I would have given 5 stars except for the pillow. I highly recommend this hotel!!!! On a final note Tim Horton's just minutes away.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. Your comment regarding pillow comfort has been passed on to our housekeeping department for further review. Thank you for sharing your review and high recommendation. We look forward to your next stay. Regards Lindsay Manager

"BC reviewer"

4
10/09/2016

Everything about this location is very good, impressive, and would certainly recommend to others. Excellent location, the hotel itself is attractive, clean and very nice. No hesitation in suggesting this to anyone, friend, relative or who ever, for a good experience and a great place at which to stay.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I am happy to hear you enjoyed the hotel's convenient location and spacious, comfortable rooms. We look forward to welcoming you back to the next time you are in Cranbrook. Regards Lindsay Manager

"Absolutely Lovely Stay!"

5
07/09/2016

We stayed in the two bedroom/kitchen family unit overlooking the pool. The accommodations were so VERY clean and comfortable! It was an ideal set up for our group of six! The staff were very friendly! The addition of a free breakfast would have made the stay even more perfect!!

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We hope to see you again soon! Regards Lindsay Manager

"Quick trip to Cranbrook "

3
05/09/2016

At time of check in the staff was really friendly. He provided me with an area map and highlighted places to go for dinner. He also provided me with a 15% discount card for the East Side Mario's restaurant which is extremely close by. The remote for the TV did not always work. Think the batteries were weak. There were no fresh cookies like there are at other Best Westerns when you check in. Very close by to where I was working so was in walking distance. Overall good stay just very quick so no chance to check out any amenities.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service the team strives to provide. We look forward to your next visit. Regards Lindsay Manager

"Best Ever"

5
05/09/2016

I have stayed at many Best Western Properties during the past 30 years both on business and pleasure. This BW has to be my favorite of all time. My satisfaction is noted in my ratings which up until now have NEVER been "10" across the board. Everything about this property is exceptional. Congratulations to the Management and Staff for a very enjoyable stay.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We look forward to your return. Regard Lindsay Manager

"Best Yet"

5
05/09/2016

I have stayed at many Best Western Properties during the past several years, 30 on business travel and many on leisure trips. This property has to rank near the top if not the best in those 30 plus years. My ratings truly reflect my feelings etc with this property.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Very nice! "

4
04/09/2016

I stayed only very briefly in the hotel, because I was here on business and out most of the time. The room was very clean and well set up, with good air conditioning controls. One quibble I have with this hotel, is that it is set up for handicapped access. I would not normally have a problem with that, except when it makes it difficult for those who are not handicapped. For example, the closet is set up so that you cannot hang normal length coats or other clothes. There should be some way to set up the room for convenience for both the handicapped and for the able-bodied. It is in a convenient location right downtown. I would certainly stay here again.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's convenient location. I have investigated your comments further and it appears you booked a room with one queen bed, which happens to be our accessible rooms. I apologize if this was not indicated to you upon making your reservation. We would love to have an opportunity to welcome you back so you may have a chance to experience some of our other room types. We hope to see you again soon! Regards Lindsay Manager

"One of the best hotels in Cranbrook"

4
01/09/2016

This is a very nice hotel. The decor is very attractive, the staff is friendly and helpful, and it is close to a number of decent restaurants. There is lots of parking. They really could improve by putting microwaves in the room, although they at least have a small fridge.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We hope to see you again soon! Regards Lindsay Manager

"Very Clean"

4
29/08/2016

Very clean hotel and great location. Had a large parking lot and a field for our dogs to visit. Would be nice if the front desk staff were more engaging in conversation but they were efficient and accurate.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I am happy to hear you enjoyed the hotel's convenient location and our outdoor fenced patio. We hope to see you again soon! Regards Lindsay Manager

"Very Accomodating"

5
10/08/2016

When booking this hotel, I thought I was booking through Best Western, but ended up on the "Bookings/Expedia" website. Wrong! Anyway, I wanted the room reserved for July 23rd, and Bookings had reserved it for September 23rd, so it was quite a surprise to find out we had no reservation when arriving at the Hotel. However, the ENTIRE front desk staff went above and beyond to get us a room, and that they did! After getting the mess with Bookings all figured out, Best Western offered us an upgraded suite for the same amount of money! It was a gorgeous room with a great view of the mountains, and immaculately clean. I highly recommend this Best Western.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
We pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Nice place to stay with friendly staff"

4
05/08/2016

We were on a long distance bicycle trip and need a place in Cranbrook. This hotel had nice size rooms and we got one on the first floor. It was large and quiet. We ate breakfast there the next morning using the 20% off coupon and it too was yummy.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
My team will be so pleased to hear your wonderful comments! Thank-you! I will pass on your compliments to Raj, Karlee & Valerie, our Amato's Café cooks. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Nice Small Town Hotel"

4
03/08/2016

The staff were friendly and helpful, they even printed us maps to the place we needed to get to which we really appreciated. We had 2 rooms, a King Suite and a regular with 2 Queen beds. They were both the same size but the King Suite had the kitchen area which would be nice for longer stays. The room with the queen beds had a small fridge which was a plus. The only downsides to this hotel is that it is much more expensive than others in town, however it is the newest, and there is no free breakfast. I just wish every Best Western would either offer free breakfast or not, it's annoying to not have consistency. Anyway, we didn't eat in the little cafe area, we went for breakfast elsewhere. We also didn't use the pool area but it was busy so people were enjoying it.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service the team strives to provide. I'm disappointed you didn't receive the value expected and hope we have the opportunity to welcome you back to Cranbrook. Regards Lindsay Manager

"Definitely an above average BW Hotel"

4
03/08/2016

The location is excellent right on the outskirts of Cranbrook right on the Crowsnest and although it's very close to the highway at no time did we hear any traffic noise whatsoever, especially during a downpour where you would expect the rain-tire noise to be amplified. That's remarkable as we were right in the front of the building. The rooms are very clean if a little bit dated, and just about average sized. The beds are extremely comfortable and right in the middle of the usual hotel range where most beds are either hammocks or ironing boards. I was very happy to learn that they are pet friendly and the $17 surcharge is below most. The breakfast is not overly exciting as there is only one item on the entire spread that is a protein and that's the refrigerated hard boiled eggs. It would have been nice to have an option to have some meat of some kind. However, the make it yourself waffle iron is a nice touch, even if it slows the line down quite a bit when it's busy.

"Clean Hotel"

5
02/08/2016

I was very happy with the cleanliness of this hotel. It looks like it was recently renovated and if it hasn't been then the cleaning staff have done a amazing job at keeping it look like new. I would stay here again and I would try other Best Western hotels.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's recently renovated rooms. Our team works hard to ensure that every guest has a memorable stay and they were so pleased to hear your wonderful comments! We appreciate your patronage and look forward to your return the next time you are in Cranbrook. Regards Lindsay Manager

"Disgusting pool"

1
24/07/2016

This hotel has the most disgusting pool I've ever seen. It looks like green slime. There was no chlorine at all in the pool. I was weary about going in it to start with but we booked this hotel specifically because my kids love waterslides. I suited up my oldest son and went in there. He was heart broken when I said we couldn't go in it so I let him take one ride down the waterslide then we went to take showers immediately. I do not recommend this hotel to anyone. Especially if you have children who like to swim. #gross

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to post your review. Guest feedback is always valued and appreciated. I am disappointed to read about your experience with our pool & waterslide and the water condition being less than satisfactory. I have investigated your comments and have taken the steps to ensure that the problems you experienced do not happen again. We hope we have a chance to host your stay on your next visit to Cranbrook and hope you will give us the opportunity to restore your confidence in our hotel. Regards Lindsay Manager

"Awesome stay, great staff and nice clean rooms"

5
23/07/2016

Stayed here for two nights last week and had a great stay. The staff are very friendly and accommodating. The room I had was a kitchenette. It was very clean with a comfortable bed and awesome linen sheets. Nice big tub for a soak if you wish. One of the best parts was the wifi speeds are amazing! Best I have ever had at any hotel, anywhere. Downloads in excess of 70 Mb, crazy fast internet. There is a restaurant on site that serves up great food and again the staff are awesome. I would stay here again for sure and highly recommend it.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook and for sharing your experience. I'm happy you enjoyed the upgraded room's amenities, and high speed Internet and received the friendly, helpful service our team takes pride in. We look forward to welcoming you back on your next visit to Cranbrook! Regards Lindsay Manager

"Very Pleasant Stay"

5
22/07/2016

A very comfortable stay in Cranbrook - nice modern hotel with friendly helpful staff. Hotel rooms are very clean and comfortable, beds comfortable ( bit noisy but still comfortable). The in-house dining room offers only breakfast and unlike other Best Western hotels, breakfast is not complimentary. However, good selection and quality.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service our team strives to provide. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Excellent hotel"

4
20/07/2016

Check in was quick and friendly staff. Upon Check out I was offered a bottle of water which was a nice extra. The rooms are modern. Wifi was good, never kicked out. The cable selection was good also. A couple eating establishments are located across the highway - of course when highway is busy it can be tough to cross.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's newly decorated guestrooms and were able to enjoy our complimentary Wi-Fi. We hope to see you in Cranbrook on your next visit! Regards Lindsay Manager

"beautiful b.c."

5
19/07/2016

great location, great staff, lovely facility. We had traveled from Banff in Alberta, and we headed to Nelson in B.C. so we needed to stop for dinner and road trip stuff the staff was so helpful with recomandations , and so pleasant both in the morning and at checkin

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook! It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We hope to see you again soon! Regards Lindsay Manager

"Awesome 1 Night Stay ... Great Front Desk"

5
17/07/2016

Great Best Western! Right off the Hwy 3, awesome steak place across the street (Mr.Mike SteakHouse). Front desk staff (Julie and John) were awesome! Very friendly, quick and helpful! As a platinum Rewards member our room was upgrade by John/Julie without even asking and they followed up with a room call to see if everything was to our satisfaction within an hour of arriving. Our room was clean, comfortable, quiet and had a GREAT night sleep. No breakfast included but all other amenities were as to be expected. Highly recommend this hotel for a stopover.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Cranbrook. We consider dedicated and competent staff members like Julie & John our most valuable asset. They were pleased that you acknowledged their efforts. We hope to see you again soon! Regards Lindsay Manager

"Quick Stop"

4
12/07/2016

The hotel is right along the highway with good access to nearby ancillary support. The beds were very comfortable and internet was great. I didn't try out the breakfast as I think it was paid but I was in a hurry anyways. Staff were friendly and briefly used the small fitness room which was adequate.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you had a comfortable stay and enjoyed the hotel's convenient location. We look forward to welcoming you back on your next visit! Regards Lindsay Manager

"A great place on the road"

5
05/07/2016

Clean facility, good people on the front lines, just like it should be. A good location right on the main street in Cranbrook, but did not notice the traffic. Motorcycle parking up close to the front door, it all worked for me.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I was pleased to read you enjoyed the dedicated motorcycle parking recently installed at the property. We look forward to welcoming you back to the beautiful town of Cranbrook! Regards Lindsay Manager

"3 day stay"

4
03/07/2016

The room was nice, cleanand upto date. No microwaves in rooms but front desk did warm some food for us. After the 2nd night our garbage was not taken out and nor did we get fresh towels. Has a pool and water slide. Has a patio out back with nice grassy area and a volleyball net. I would stay here again.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I was pleased to read you enjoyed our large newly renovated guestrooms and outside patio area. We hope to see you again soon! Regards Lindsay Manager

"BW Cranbrook truly a BEST"

5
03/07/2016

Stayed at this property on our way between Glacier NP and Banff. We use Best Western a lot when we travel. This regular Best Western was better then most BW Plus and Premier properties we have used. The staff was second to none in courtesy and friendliness. If there is a negative,breakfast is not included but they did have a on site restaurant which served breakfast. Coffee and tea was free.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time out of your busy schedule to write such a complimentary review. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us the next time you are in Cranbrook. We look forward to your return. Regards Lindsay Manager

"Great for the exhausted traveler."

5
28/06/2016

Front desk staff very friendly and helpful. Nice big clean smelling room as is usual for Best Western Hotels. A great place to stay for all travelers. Very comfortable bed with pillows to match. Ample well night lit parking for RV's, cars, pickups etc.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service the team strives to provide. We look forward to your next visit. Regards Lindsay Manager

"Nice new hotel"

4
15/06/2016

Very nice, quiet hotel. Rooms nicely furnished and spotlessly clean. Most hotels offer a free breakfast but this one does not. Breakfast was good but should be included in the rate. Staff was very friendly and helpful

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I'm pleased to hear you appreciated the well-appointed guestrooms and enjoyed your breakfast at Amato's Café. Regards Lindsay Manager

"Great for business traveler"

4
14/06/2016

Best Westerns are always a reliable stay for anyone traveling on business and the Best Western in Kamloops is no exception. The three things I need for in a hotel are clean sheets, batteries in the remote, and water pressure in the shower. The BW Cranbrook had all three.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review and recommendation. I'm glad you enjoyed your stay with us in Cranbrook and appreciated the comfortable, inviting guestrooms. We look forward to welcoming you back again soon! Regards Lindsay

"Great place to go"

4
12/06/2016

Hotel was great and front desk was very friendly! Pool and water slide were great. Hotel rooms are very large with comfy beds! Just no hot tub and complementary breakfast would have been nice! Hotel is Ina very convenient place with good restaurants around!

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We hope to see you again soon! Regards Lindsay Manager

"stop over"

4
07/06/2016

if you are travelling up from the States to visit tourist areas around Lake Louise, Banff and Jasper this is a very convenient stop over and the hotel can be recommended as comfortable and professional

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I'm glad you had a pleasant stay and enjoyed the spacious, comfortable rooms. We hope to see you again soon! Regards Lindsay Manager

"Very best pet friendly hotel"

5
02/06/2016

Very best pet friendly hotel. The patio and large fenced yard are wonderful amenity, allowing the pups to run, play and socialize in a safe environment. I wish other pet friendly hotels offered this option, thus proving themselves to be truly pet friendly. Thanks BW Cranbrook!

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. It was wonderful to read that your pups enjoyed our grassy fenced yard to play in. We look forward to welcoming you all back to the beautiful town of Cranbrook! Regards Lindsay Manager

"Nice hotel centrally located."

4
23/05/2016

The pool with slide was a great draw for the kids...who used it once. They said the top was dirty and would not go again. We really enjoyed the international diversity of the staff who were friendly and helpful.. We would have preferred a free breakfast rather than the discount, even if it were only pastries or fruit.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. I am disappointed to hear of your kids experience with our waterslide. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage and hope you will stay with us at the Best Western Cranbrook Hotel the next time you are in Cranbrook. We look forward to your return. Regards Lindsay Manager

"Trains, front desk was mediocre"

3
22/05/2016

When reserving, we were offered 2 suites, and chose for the cheaper one. When we arrived, I was curious on how both suite would compare, and maybe consider upgrading. So I asked the front desk attendant what the difference was between the 2 suites, and I was simply told "Oh they are very different". She would not go into further details, and I left to my room feeling like she only wanted to "process" me ASAP... (despite being no line up at all at the front desk). anyway, I still have no clue why one suite would be more expensive than the other one, but know that the hotel is on the side of the road that is next to a busy train track, so you might want to consider booking in an establishement that is on the other side of the road. Breakfast was not included. They would only give a discount coupon for their tiny restaurant. The menu in the elevator was not very inspiring, so we ate elsewhere. The waterslide was great. If you have kids that would definitely be a big plus. It's a 1 1/2 loop in the dark. Also on the plus side, we liked that our suite had a door that would close from the main space, but we would have prefered a suite with 2 bedrooms that close intead of one large bedroom with both bed in.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to post your comments. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests – the type of service we pride ourselves in. Please note that our hotel offers several different suites ranging from Studio to 2 bedroom. I apologize that you were not offered a tour of these different room types, to help clarify the price difference. Please know that your comments have been reviewed in detail with our Guest Service Agents and steps have been taken to ensure these faults are solved promptly and impeccably for our guests. We hope we have the opportunity to welcome you back for a superior experience. Regards Lindsay Manager

"Convenient Hotel on main highway"

3
07/05/2016

It is a convenient hotel, clean with some highway noise. Staff were friendly and helpful at check-in/check-out. The restaurant was disappointing, only open for breakfast, mediocre food for the price, but plenty of other choices nearby. Found the WiFi to be rather slow.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city. Thank you for taking the opportunity to tell us about your stay and sharing your review. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations regarding breakfast and our Wi-Fi have aided us in locating areas of our service needing improvement. We hope we have a chance to host your stay on your next visit to Cranbrook. Regards Lindsay Manager

"Best Western Rewards"

3
04/05/2016

Be sure you know all the details and rules and regulations of the Best Western Rewards Program. I lost a free night and the points for this stay because I had booked through Booking.com It was a big disappointment to me.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to post your comments. Please accept our apologies for the confusion regarding the Best Western Rewards membership policies. We are happy to award points for direct bookings coming in directly through our Best Western website or by contacting the hotel directly. We hope we have a chance to host your stay on your next visit to Cranbrook. Regards Lindsay Manager

"Mediocre at best"

2
03/05/2016

While this hotel was ok, it is certainly overpriced. $120/night did not fetch much here. The restaurant is only open for limited hours in the morning, and the menu doesn't offer up much anyway. The standard rooms are alright but could use some updating. The saddest part of the experience was the customer service at the front desk. The staff were lacking any skills whatsoever, but it's quite apparent they lack the proper customer skills training for this hotel to be an actual competitor in this market. The Days Inn just down the street offers rooms for approx $40/night lower, with a full breakfast included. This will be our pick on our next visit to Cranbrook, not the Best Western!

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards Lindsay Manager

"Comfortability"

5
26/04/2016

The Staff at the Cranbrook Best Western were always easy to deal with and so helpful for anything we needed. My partner and i travelled on business quite often and found them wonderfully hospitable. The rooms were always well tended and comfortable and when you're away from home that means so much. As well the Bistro downstairs, Vicenzo's, catered to the rooms and was the best Italian food i've had and was on a par with larger city experiences such as Vancouver and Montreal for taste, quality and atmosphere.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm delighted to hear you have had pleasant, comfortable visits at our hotel while travelling to Cranbrook on business. We noticed that it has been a while since you stayed with us and while Vincenzo's has since closed, Amato's Café is providing our guests with home-style, delicious breakfast options. We hope to see you soon! Regards Lindsay Manager

"Great place to stay"

4
25/04/2016

New and modern hotel on the highway through the city. Excellent parking, even dedicated motorcycle parking. Could use a little enforcement though. Have seen cars parked in the well marked motorcycle spots. Guess it may be a result of them being Close to the entrance. Quiet and clean rooms. Friendly staff. In hotel dining is missing but the steakhouse across the highway is excellent.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
We value your feedback and appreciate you taking the time to post your review. I apologise that the designated motorcycle parking spaces were not available during your stay with us. We are currently working on solutions to better accommodate our guests for the upcoming summer season. We look forward to your next visit. Regards Lindsay Manager

"Great people, great place"

5
25/04/2016

After having our reservation at another property changed, we fortunately check with the Best Western. Lucky us ! The room was above our budget but the cost was reduced by the staff. The room itself was huge and gorgeous. Restaurants close by worked well for us. Thanks, Best Western staff.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I was pleased to read that you enjoyed our spacious rooms. We appreciate your patronage and hope you will stay with us at the Best Western Cranbrook Hotel the next time you are in Cranbrook. We look forward to your return. Regards Lindsay Manager

"Large rooms, very comfortable beds"

4
24/04/2016

This motel is very well equipped with large rooms and very comfortable beds. Every amenity was included in the bathrooms. The front desk staff were extremely friendly and efficient. They gave suggestions for dinner and were on duty in the morning to say goodbye. The one disappointment was that breakfast was not included. However, there is a restaurant in-house where you can order breakfast and get a 25% discount.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook. We appreciate you taking the time to post your review and give us your feedback. I'm happy you enjoyed the upgraded room's amenities and received the friendly, helpful service the team takes pride in. We look forward to seeing you again soon! Regards Lindsay Manager

"Nicest hotel in Cranbrook"

4
18/04/2016

Very nice hotel. Friendly staff but bring cash if you need to do laundry as you can't charge it to the room or use a credit card. Having to leave to go find an ATM is inconvenient. Great stay otherwise.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Cranbrook. Your observations regarding laundry coin have aided us in locating areas of our service needing improvement. We are currently looking into alternative arrangements, so thank you. We hope we have a chance to host your stay on your next visit to Cranbrook. Regards Lindsay Manager

"Wonderful"

5
12/04/2016

I travel down for a weekend away. it was close to all the things i wanted to do. The place is clean and the staff are friendly. I would go back for sure. I hope they get things worked out with the tv company. some kinks need working out.

CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I apologise for the TV issues you experienced during your stay with us. Please know that we are currently in the process of updating every rooms TV directory. We hope to see you again soon! Regards Lindsay Manager

"Nice rooms, skip the breakfast"

4
06/04/2016

Well appointed, roomy comfortable rooms with good linens and pillows. Pool is tiny, basically a catch basin for the water slide. No hot tub. Our room was quiet, although others in our group said their rooms were a bit loud. My beef was the service at the "breakfast" restaurant. We had kids in a local sport tournament, and went for breakfast in a timely manner. Luckily we had time, because it took and hour and 15 mins to serve a table of 4 breakfast sandwiches! The food was tasty, but the staff is obviously seriously over taxed. The restaurant was full and it appeared there was only one cook and one server for approximately 20+ patrons. Even so, I have never met an egg that takes 75 minutes to cook...

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to post your comments. I'm pleased to hear you enjoyed the spacious, comfortable rooms, but do apologize for your experience at Amato's Café. I have shared your review with the restaurant team for further review. We look forward to your next visit to Cranbrook. Candace West Marketing Manager

"Pretty noisy"

3
03/04/2016

This was our 2nd stay at this hotel. The first time one year ago was pretty satisfactory. This time we ere located in a room above the front desk. Check in was very swift and friendly. The room was comfortable enough and clean. During the night the street noise was loud. It sounded like a street cleaner working around the hotel. Maybe no fault of hotel rather city maintenance staff. At 5 am I could hear a radio playing below us and loud voices. Check out went well. My over all satisfaction was average.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your feedback. I'm happy to hear you experienced the efficient, friendly service the Guest Services team takes pride in delivering. Please accept my apologies for any inconvenience you may have been caused by the city crews working nearby. We hope to welcome you back to Cranbrook again soon! Candace West Marketing Manager

"Sweet Suite!"

5
19/03/2016

Was upgraded to suite 403 for my stay and it was perfect. King bed, with great linen and pillows, 2 bathrooms couch and chair, kitchen table and a kitchenette. Was nice to have the 2 burners and pots to cook with, rather than just microwaving my food. Was far enough away from railway tracks that trains didn't bother me. Staff was super friendly and helpful throughout my stay. Love staying at this hotel!

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice hotel in Cranbrook and for sharing your experience. I'm happy you enjoyed the upgraded room's amenities and received the friendly, helpful service the team takes pride in. We look forward to seeing you again soon! Candace West Marketing Manager

"Best Hotel in Cranbrook"

4
16/03/2016

Having travelled to Cranbrook regularly for work, I found myself disappointed by the hotel choices in town. In the summer I decided to stay at the Best Western, and it was hands down the best stay I've had in town. The room was clean, the staff was friendly and the location is very central. The only disappointment was the lack of a continental breakfast being included, which is fairly standard with other Best Westerns.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for posting your review. It's great to hear you had “the best stay” with us on your recent visit to Cranbrook. I'll be sure to pass your compliments along to the team, they will be pleased to hear their efforts are appreciated. We hope to see you on your next visit! Candace West Marketing Manager

"Big Rooms"

4
14/03/2016

Traveled to Cranbrook this past weekend and stayed at this newer hotel. Staff very accommodating to our needs..Thank you Dee and Jessica. We needed rooms for 2 nights, 5 adults and 5 children. Due to the circumstances for our stay, we were offered a good nightly rate. We had a king suite, which was huge. Two bedrooms, 2 bathrooms, pull out couch, and large sitting and eating area. Other room was 2 queen beds. It was also spacious. Rooms were clean, beds were very comfortable. Any one who is familar with Cranbrook knows the the railway is very active with many trains per day rattling the rails as well as most of the hotels in the area! The hotel is very close to the tracks however after the first few trains rumbling by we were not really bothered by the noise. Grandkids enjoyed the pool and water slide. Pool is small and and is hard pressed to accommodate more than 6-8 people without feeling crowded. Pool deck is clean with a nice sitting area. No hot tub. No free breakfast. There is a small breakfast cafe off lobby. Basic breakfast fare however it closes at 10 AM. Restaurants nearby.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm glad you had a pleasant stay and enjoyed the spacious, comfortable rooms. I will be sure to pass your thanks along to Dee and Jessica, they will be happy to hear you had a memorable experience. We look forward to seeing you back in Cranbrook! Candace West Marketing Manager

"Average hotel with misleading advertising"

3
17/02/2016

Hotel advertises a restaurant, which is does not have. It only has a nook, open only for breakfast. The walk to restaurants it recommends are across a four lane busy road. At check in the computer would not read our Best Western rewards card nor our credit card. The room was nice, but the morning in room coffee service was hidden away on a pull out tray that pulled out into the middle of the walk area at the foot of thr beds. Very inconvenient

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
We value guest feedback as it is a vital tool to improving our service and hotel, thank you for posting your review. Please accept my apologies for the challenges you encountered during your stay. We hope to have the opportunity to welcome you back to Cranbrook for a superior experience. Candace West Marketing Manager

"Great Best Western"

5
15/02/2016

Looks like a newer place, great little restaurant. Nice rooms and a great pool. Lots of parking for large vehicles. Comfortable beds, lousy shower head though, it was more like a sand blaster.... Friendly staff. A little disappointed that they were not that full and as a diamond club member I was not offered the upgrade that others do. But worthy of a stay.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your experience. I'm delighted to hear you enjoyed the comfortable beds and culinary offerings from Amato's Cafe. We hope to see you in Cranbrook on your next visit! Candace West Marketing Manager

"Great newer hotel in Cranbrook"

5
04/02/2016

I found this hotel to be fairly new. The staff were very friendly yet professional. I never used the pool & exercise room however it did look clean and very nice. The room was very spacious and extremely clean. The internet worked great and quite fast.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your review. I'm pleased to hear you enjoyed the spacious rooms and received the professional, friendly service the team in Cranbrook takes pride in delivering to guests. We look forward to welcoming you back again soon! Candace West Marketing Manager

"Reasonable Venue"

4
31/01/2016

119/ night for 2 double beds, tiny bathroom, no free breakfast. We were with a tournament, so we can't complain about the noise, but would highly recommend never accepting a room near the lobby or on the 1st floor, very loud and lots of footsteps and stupid parents who think it's ok to let their kids run and scream at 1130 pm. not greeted with any type of warm welcome, it was more of an inconvenience, that said, I understand we are paying for the room at the price we paid. Clean room.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. Please accept my apologies for the challenges you encountered during your stay. Tournaments can be an exciting time for visitors. Please know Guest Service Agents are available 24/7 should assistance be required to ensure you have a restful sleep. We hope to see you in Cranbrook on your next visit. Candace West Marketing Manager

"Great place to stay with young kids"

5
26/01/2016

We stayed here January 2016. We met up with your kids and you d grandkids as we both live about 8 hrs apart and Cranbrook was the 1/2 way point. The hotel is clean friendly comfortable. We had a room with a king size bed with a office chair for the desk and a nice leather couch. We only found two small issues: One issue with the room was that the TV sits against the wall over top of a large desser/ shelving unit and when you try to change channels while laying in bed you have to reach for the sky to try and line up the remote with TV secret spot that that all TVs have that have a remote control. Well I'm over 6 ft tall and don't have an issue, however my wife is not as close to the Sky as I am and couldn't get her arm high enough to change channels..... Although this is a non issue unless your the tall guy with long arms that went to sleep before your lower to the ground wife who wanted to watch some TV from Bed. Second issue and probably one that should be addressed, which is the pool tempature and the room tempature in the pool area. We took the grandkids down to the pool during the day for a swim and water slide. The outside temp was -1 and snowing. The pool was warm but not all tha warm and should have been turned up a couple of degrees. I found myself standing info of one of the water inlets into the pool to stay warm. The room temp was cool during the days and as soon as we got out of the water we were cold and had to put on a towel. Later after dinner our kids took the grandkids down to the pool and found that by time it was dark outside ( no idea of outside temp) the pool room was cold. They only stayed in the pool for a very short amount of time because the kids 2 and 4 were shivering. There should either be a large gas heater or IR Heater installed in the room to raise the temp in ther pool room during the winter months, so they could be turned on to make it more comfortable when you get out of the pool. Now, i did t tell the staff this when we left the next morning as there was a lot of activity with the grandkids and I forgot, so I apologize, that my comments are on here in stead of being told to the staff face to face. However I would and will stay here again because the things I listed above are not show stoppers and have already recommended this hotel to a neighbour that travels to Cranbrook for work. Thanks for the Fun Best Westhern Cranbrook. Soup

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to post your review. I am happy to hear you and your family had a pleasant stay during your visit to Cranbrook. We appreciate your comments regarding the pool and please know that I have shared them with the management team. We look forward to your next visit! Candace West Marketing Manager

"No Restaurant or Lounge"

2
24/01/2016

Hotel is somewhat over-priced for what is available. The toilet in our room was very difficult to flush. The amount of pressure needed was ridiculous. I am Platinum Member and I will look elsewhere because they no longer have a restaurant or lounge and I hate having to risk my life to cross an uncontrolled highway just to get to a Mr. Mike's for mid range steak joint.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your comments. I am disappointed your stay with us did not meet your expectations. I have shared your feedback with the management and maintenance teams for further review. We hope you will reconsider Best Western Cranbrook Hotel as a destination in the future. Candace West Marketing Manager

"Nice room; great layout"

4
15/01/2016

I stay at a lot of hotels and layout always interests me. I don't think I've ever said to my wife before that a room had such a nice layout that it would make a great master w/ensuite - which is what this was like. Sensible, practical, and modern. It didn't come with a breakfast but we did get a 25% discount coupon for the small restaurant. It provided good food quickly and was served by friendly efficient staff. The cook even came out to ask if my medium poached eggs were satisfactory; they were.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your kind review. I'm pleased to hear you appreciated the well-appointed guestrooms and enjoyed your breakfast at Amato's Cafe. We hope to see you back in Cranbrook again soon! Candace West Marketing Manager

"Its the only place I stay in Cranbrook"

4
12/01/2016

Very clean hotel, friendly staff, what more could you ask for? Rooms are comfortable and inviting and the hotel is centrally located in town. I travel a lot for business and have become somewhat picky about where I stay and I would not hesitate to recommend this hotel.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review and recommendation. I'm glad you enjoyed your stay with us in Cranbrook and appreciated the comfortable, inviting guestrooms. We look forward to welcoming you back again soon! Candace West Marketing Manager

" Modern and Clean"

4
26/12/2015

Everything looked brand new, nice amenities, comfortable bed and the heating system was very quiet, making for a nice night of sleep. No continental breakfast, adequate parking and very polite staff. Perhaps a bit high on price, compared to other lodging options but It was not outlandish for the quality of the room

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to share your comments. I'm happy to hear you had a pleasant stay and restful sleep. We hope to see you in Cranbrook on your next visit! Candace West Marketing Manager

"Best in town "

4
23/12/2015

Second time through Cranbrook, this time I had ear plugs with me. Without a doubt the cleanest & nicest place to stay in town. It has a great pool plus slide for kids. Ample easy parking off Main Street through Cranbrook. Lots of local fast food places to eat in easy walking distance & to my surprise the hotel eatery was back open for breakfast & lunch. The only down side if your a light sleeper is the trains, at 2am they sound like they are in your room they are so loud. This is a main & central port for all Rocky Mountain freight. I took a sleep aid & ear plugs but still got rude awakening by the 5am freight. Staff are pleasant & informative, I use the best western app to book & rates seem high for season. Desk clerk told me next time call ahead to book & I will get a lower rate. Ok so adjust my rate...no.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your experience. To be called "best in town" is a wonderful compliment and we appreciate you taking the time to post your review. I'm delighted to hear you enjoyed the hotel's convenient location and amenities. We look forward to your next visit to Cranbrook! Candace West Marketing Manager

"middle of the road"

3
11/12/2015

Not the cheapest, not the best, but if you are looking for clean and comfortable for the night it will do. It is conveniently located on the strip and within walking distance to lots of places to eat or go shopping. There are mountains all around this area so anywhere you looking has an amazing view.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm pleased to hear you enjoyed the comfortable rooms and convenient location. We hope to see you back in Cranbrook again soon. Candace West Marketing Manager

"Best kept secret"

5
30/11/2015

Always wanted to write a review about this hotel, but because I stay there every month it got overlooked. This hotel does not have to use the Best Western tag as they are so far ahead of the competitors it is not funny. Rooms are great, clean and affordable and you are pampered by staff that want you to have a pleasant visit. The GM there , Crystal Scott, is magnificent and her staff take their cue from her. I know I stay there monthly but from my first stay I was made to feel like I was at home. Would never think of staying anywhere else

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for making us your choice accommodation in Cranbrook and for sharing your amazing review. Crystal and her team will be pleased you continue to have a great experience during your stays, I will be sure to pass your compliments along. We look forward to your next visit! Candace West Marketing Manager

"Well presented, and very professional, courteous staff."

4
26/11/2015

This was my first time to stay at this Best Western. I have stayed at many. This stay was as a stop over during a business trip on my way home. The staff were all very courteous and professional, and seemed interested in making my stay a pleasant one. Breakfast was well presented and in casual clean surroundings. This would be a fine place to stay for a short holiday or on a business trip to the area.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful comments. The team in Cranbrook takes pride in ensuring each and every guest has a comfortable and pleasant stay, they will be happy to hear you had a great experience during your stopover. We hope to see you in the near future! Candace West Marketing Manager

"Nicest hotel in Cranbrook"

5
04/11/2015

Excellent hotel. Very nice and clean room and friendly, helpful staff. Have stayed in other places in Cranbrook and this is the best hotel in town. I would stay here again in a heart beat. We stayed in a suite and it was great. Only thing is you are next to the rail yard and that can get a little noisy so close your window if you are on that side. Kudos!

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to post your review. I'm delighted to hear you received the friendly, helpful service the team in Cranbrook takes pride in. We look forward to seeing you in Cranbrook again soon! Candace West Marketing Manager

"Stay here every time we are in Cranbrook!"

5
02/11/2015

This is a beautifully appointed hotel that is close to everything we need access to in Cranbrook. The fitness facility is wonderful and clean. The rooms are large and very well kept. My only complaint is that breakfast is not included. I feel that for the price that you are paying to stay here a breakfast should not be charged for in the restaurant downstairs.

PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I am happy to hear you enjoyed the hotel's convenient location and spacious, comfortable rooms. We hope to see you and your family back in Cranbrook on your next visit! Candace West Marketing Manager

"Terrible "

1
23/10/2015

This Hotel has train tracks right behind it. The whole building shook when it went by!!! If you want a good nights sleep this is NOT the hotel!!!! The staff seemed to shrug it off that it was a problem and did not care in the least.... Never again!!!!

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
We greatly value all guest feedback whether positive or constructive, thank you for taking the time to share your experience. Please accept my apologies for any inconvenience you may have been caused from the train that passed by. We do hope you will reconsider Best Western Cranbrook Hotel as a destination in the future. Candace West Marketing Coordinator

"Very good hotel"

5
22/10/2015

Excellent hotel to stay with for business. I have been staying here regularly for the past two years for business and the staff (with one exception) has always been very friendly and helpful. If there is a downside, it's that it (like almost every hotel in Cranbrook) is close to the rail lines and therefore can be a bit noisy. A good set of earplugs sorts this out!

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your review and for making us your choice accommodation in Cranbrook. It's great to hear you continue to receive the friendly, helpful service from the team, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back in the near future. Candace West Marketing Coordinator

"Overnight comfort"

5
21/10/2015

Very spacious clean rooms. great temperature control for a comfortable sleep. We stayed on a queen family suite that had ample room for a family of 5 if needed. Front desk was efficient at check and very courteous and professional. Would definitely stay here again.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review. I'm pleased you enjoyed the spacious, comfortable rooms during your stay with us in Cranbrook. We hope to see you again soon! Candace West Marketing Coordinator

"Cranbrook hotel"

4
21/10/2015

This was a nice hotel, with typical Best Western comforts and polite staff. Disappointing that the relatively high room rate did not include BW's typical complimentary breakfast. The restaurant's breakfast fare was good, but not included in the rate. This is probably the most expensive hotel/motel option in Cranbrook, so you need to shop around.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Guest feedback is always valued, thank you for taking the time to share your experience. I'm happy to hear you enjoyed the comfortable accommodations and received the friendly service the team strives to provide. I'm disappointed you didn't receive the value expected and hope we have the opportunity to welcome you back to Cranbrook. Candace West Marketing Coordinator

"my stay in Cranbrook BC"

5
20/10/2015

awesome property, I would recommend it. The staff is friendly and the rooms are really clean. There is ample parking for large vehicles and it is centrally located with restaurants and shopping near by.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. The team in Cranbrook takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Candace West Marketing Coordinator

"t2p1"

4
16/10/2015

A Nice modern hotel, comfortable rooms and comfortable beds. Close proximity to restaurants, but would be nice to have a full service restaurant in the hotel. This one offers only a quite limited menu and only for a few hours in the morning. Unlike other Best Western Plus hotels, this one offers no complimentary breakfast - a shortcoming in my opinion. Otherwise, no complaints.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for posting your review. I'm delighted to hear you have a comfortable stay and enjoyed the hotel's convenient location. Although we do not offer a complimentary breakfast, packages are available for guests who wish to include breakfast with their stay. We hope to see you in Cranbrook in the near future! Candace West Marketing Coordinator

"Passing visit"

4
14/10/2015

Very nice, large clean rooms, friendly staff. Breakfast not included. Centrally located. On main hwy. restaurant on site, but near a lot of fast foods. Quite expensive, but compared to other hotels and motels in the area, worth it.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your review of your recent experience with us in Cranbrook. I'm happy to hear you appreciated the hotel's convenient location and received the value expected. We look forward to welcoming you back again soon! Candace West Marketing Coordinator

"Nice, comfortable and convenient"

5
11/10/2015

Very large room. Friendly and helpful staff. Very convenient location Not the cheapest but the brand is consistently good. Breakfast facilities are limited but good alternatives are near by. Quiet location and very secure

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
I'm glad you enjoyed the spacious guestrooms and received the friendly, helpful service the team in Cranbrook takes pride in. Thank you for posting your review, we hope to see you on your next visit! Candace West Marketing Coordinator

"Right on the Main Drag"

4
05/10/2015

This hotel is in a good location for when you come into town. It's clean and looks to have been renovated or at least looks very new. My room was clean and quiet (there's a train that runs every once in awhile nearby but it doesn't go for too long). I like that they sanitize the remote control for the TV. It's probably the dirtiest thing in a hotel room. There's a place to have breakfast on the main level that's reasonable and good. I'd love to see the Best Western hotel chain (along with some others) get those hotel dors that close quietly. These are loud - although I was not disturbed by any, I wondered if my coming and going disturbed someone else.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your feedback. I'm delighted to hear you had a pleasant stay and enjoyed the breakfast options at Amato's Café. We look forward to your next visit to Cranbrook! Candace West Marketing Coordinator

"Nice New Hotel in a Central Location!"

5
05/10/2015

I was a part of a group that stayed at the Best Western on Wednesday September 17th. The hotel is centrally located on the main highway that leads you into Cranbrook, across from the shopping mall and other amenities. Starbucks, Tim Hortons, and everything is all within walking distance. The hotel is a new property, and everything looks very modern and chic. The rooms are comfortable with plus linens and ample room. Lots of parking in the large lot out front. This is a great new hotel for Cranbrook, I highly recommend it!

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your wonderful review and recommendation. I am happy to hear you enjoyed the comfortable, modern guestrooms and took advantage of the hotel's convenient location. We hope to see you back in Cranbrook in the near future! Candace West Marketing Coordinator

"Friendly and helpful"

5
01/10/2015

We were in Cranbrook shooting an "anti-smoking" commercial with youth and the Best Western staff went out of their way to make our stay comfortable and productive. We truly appreciated the excellent service, the clean rooms and the amenities offered. Thank you Best Western!

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your review. I'm pleased you received the high level of service the team in Cranbrook strives to provide to each and every guest. We look forward to your next visit! Candace West Marketing Coordinator

"great room"

4
27/09/2015

this was a great hotel would recommend this to anyone good breakfast and everyone was so nice and service was very good by everyone good location Mr. Mikes across the street and near lots of eateries Bed was very cozy and room was clean and tidy . would stay again any time . best western hotels are the best

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. I'm delighted to hear you enjoyed the convenient location and comfortable guestrooms. We hope to see you back in Cranbrook again soon! Candace West Marketing Coordinator

"First time stay "

4
15/09/2015

Check in was effortless, the staff were friendly. I had a room on the first floor which was not far from the elevator and it was quiet. I didn't hear a train until 630am. The room had two queen beds the one I slept in wasn't sagging, the other one was probably fine too. The room had a small fridge that was noisy so I unplugged it. The blackout curtains were effective against the bright sign from the building next door. I ate breakfast at the hotel, the french toast and bacon were typical and the price included coffee.

PrestigeHotels, Marketing Coordinator at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for sharing your feedback. The team in Cranbrook takes pride in delivering exceptional service to guests, I will be sure to pass your compliments along. We hope to see you again soon! Candace West Marketing Coordinator