Best Western Plus Hotel Cranberry-Pittsburgh North, Cranberry Township

Awesome, clean, and well decorated hotel at a great location! Close enough to walk to multiple stores and restaurants, great breakfast and coffee bar (open 24/7), and friendly staff. This will be a place we will always check for vacancy when traveling to the Pittsburgh area.

This is a brand new hotel, great location, lots of amenities and extremely friendly and helpful staff. Rooms are spacious, very quiet and very clean. The lobby area is very open, bright and very nicely decorated.

I LIKED THE ROOM> There was everything one could need in the room including a refrigerator. I liked that the shower had shampoo, conditioner and body wash dispensers on the wall so you really didn't have to take anything in the shower with you. I forgot a couple of things and the desk had what I needed. The complimentary breakfast was perfect. There was something for everyone, surpassed expectations. Also liked that they had coffee and tea in the lobby 24 hours even though we had a Keurig in our room. Very nice touch. Outr group order pizza delivery one night and the staff was very accommodating with plates and napkins.

Beautiful Hotel/Facilities, but, had some issues with check out. I made the reservation via online booking site. As expected, used a card to hold the room. No big deal. Go to check in, asked the receptionist if I could pay in cash vs using the card. "Sure, no problem. Just pay when you check out"....The other man behind the check in desk said that I would have a deposit/hold for a few days, but not the entire charge of the room.....So, the hotel room was beautiful, showers were amazing, the bed was nothing less than perfect, the breakfast the following morning was really good. All of that were spot on,,,,now the issue that's causing me to not leave a 5 star, is that I paid cash at check out, and asked again to make sure I wouldnt get charged the full room amount on my card, and the same lady said ,correct....WRONG...I got charged a holding of the entire room amount after paying the cash....Called around 8am Monday 10/8/18 to the hotel to get things fixed, and the manager wasn't in yet,,,,Called again, 2:55 PM, manager was in a meeting...So I called the booking website to attempt to get the matter resolved. Explained the hold of the room amount will be credited back to my card in 2-3 business days...Long story short, yes, I would stay at this hotel again, but I will not pay cash again, and will just let it go to the card since they didn't explain/fix the issue at check out. Rest assured, if the additional room charge isn't resolved, more follow up will be made.

I was in charge of booking a block of rooms in a hotel for out of town guests for a reunion. I went on hotels.com and got a list of hotels near the place where the reunion was being held. Best Western was the first and only one that I called!!! Dennis Milavec was so kind and helpful that I felt no reason to call any more. The price of the rooms was super! From the minute we walked into the hotel to the minute we left we were greeted by professionals in every circumstance from front desk to housekeeping to the breakfast staff. The rooms were immaculately clean and breakfast was excellent! My husband and I have stayed in hundreds of hotels for work and pleasure....Best Western is at the top of our list of excellent hotels. I was told by my classmates that I will always be in charge of making the hotel reservations from now on! When we arrived Friday night there were 11 of us and we needed to find a place to eat. We decided to have pizza and salad delivered and the staff allowed us to eat in the breakfast room. We never felt rushed...we sat and did a lot of catching up spending 3 hours there! The staff was very accommodating! We will return! FYI: I tried several times to click on the hotel ratings below and nothing happens. Please give this hotel excellent ratings on all of the categories.

The hotel is modern and comfortable with spacious guestrooms. The staff is very helpful and accommodating.I needed to have my broken coffeemaker exchanged and they were able to do it in less than an hour. The complementary breakfast is plentiful and tasty.

Newly opened this year ( 2018) Very Spacious, Great colors, Furnishings are top end. The breakfast selections are great. The staff are very professional, knowledgeable and compassionate. The pool and Fitness Center are very nice. We utilized both.

Great new hotel near the turnpike with lots of restaurants and points of interest nearby. Price is reasonable. Beds and pillows are very comfortable. Free hot breakfast is delicious with many options. All in all, a great value.

We decided to try this hotel as the pictures indicated there are sofa beds in the room. Only the suites contain sofa beds. Thus hotel is brand new just opened in may of this year. The check in clerk was not very good - she gave me someone else's invoice. I told her that I booked one night , but I guess she wasn't listening. The room was really nice and big - lots of nice amenities in the room. The shower gel was wonderful. The air conditioning or climate control system was on the noisy side. Breakfast was a perk - selection good as the staff were keeping it up. Lots of bagels and muffins and also carry out packages. The manager was on site while we checked out. She was very pleasant and professional. The check in clerk was not.

I had never been to this hotel before; not surprising since it opened May of 2018. Desk staff was very courteous, the room was of high quality. the breakfast was very good, and all the staff from the breakfast crew to the cleaning crew were friendly and courteous. Great location for restaurants.

Excellent Stay Employees were wonderful accommodated my Early Check In Wonderfully Very Nice Hotel Love the Fire Pit Outside and Night Felt Good to Sit By The Fire and Have A Cup Of Coffee Or a Glass Of Wine.Great place to stay would highly recommend the rooms are gorgeous and very comfortable very nice hotel.

This Best Western Plus is one of the more modern hotels. It is only a few months old and is located in close proximity to Grove City, Pittsburgh etc.We had a great check-in and check-out service provided by Analise. On our 2nd day, we were out from morning till late night and when we got back, our room was not cleaned and the uncleared garbage started to give out odors. However, Analise took care of everything and even at the late 10.30-11pm hour, she gave us fresh towels, toilet paper etc. Coming back to a clean room after more than half a day on the road and being thoroughly exhausted is something we as travellers look forward to and this was not the case when we got back. However, the professionalism and kind heartedness of Analise made it that much better. Also, in reference to this issue, Roy spoke to us and we were pleased the staff was looking into all the details. The breakfast was good, a wide array of items available. Thank you to Betty Jo, Roy, and of course Analise for making our stay welcoming and ever so pleasant. We DEFINITELY recommend this hotel. Krgds

Super clean modern decor inside pool and gym breakfast is decent staff is excellent. Stayed 2 nights did not have a single problem. This is a brand new location and I recommend it. The area is beautiful

This property has only been open for 4 months and is like new. Very modern interior. Friendly and efficient staff. Shopping nearby and dozens of restaurants withing a mile or two. Easy access from Interstate highway. Nice breakfast with good choices. It is far enough from the major highways so that noise is not an issue. 20 minutes to Pittsburgh North Shore. Will definitely stay here again.

When we return to the Pittsburgh Area we for sure will be staying here! Beds are comfy, room clean, tv worked, heated pool and wifi! Shower pressure was like you were at home and they had elevators too. Plus hot/cold breakfast in the mornings- can't beat that! The sausage was my favourite part of the whole thing, so good! Plenty of parking, can't hear the noise from the traffic, cute hotel in a shopping area and right off the highway! Staff was great and everything smells so fresh and new!

This motel had Clean rooms, comfortable beds, coffee maker, miicowave & mini fridge in room. Convenient location.....very nice place to stay Would stay there again. Close to shopping mall & restaurants

Very nice hotel, great breakfast. Friendly staff. Housekeeping fell short, did not clean our room and we had to get fresh towel and toilet tissue from the front desk. The location is great, close to the highway and shopping. I would stay here again.

Stayed at the NEW Best Western Plus for 3 days in June. Great rooms,great breakfast, great service. The rooms are just the right size and absolutely the cleanest anywhere. (I travel the eastern United States several months a year) If you get a chance visit the Penguins practice center next door.

Hotel was easy to access off the Highway. Close to several popular restaurants along with some local favorites. Beds were comfortable in a room that was just the right size. Excellent breakfast with many great options. Hotel Lobby and Rooms were clean and welcoming.

Spent 9 days at this property. This is a brand new BW has many positives. Support staff is excellent! Location is great. I had problems with getting my room serviced and they ran out of breakfast items. Problems seem to be with management - I hope they get their act together.

Stopped for a one night stay in the middle of a long family drive. Found a beautiful new property that felt very high end. I've stayed at many Best Westerns and this was by far the best! We stayed in a spacious double queen suite and loved the high- end finishes and wonderful bedding and beds. We enjoyed the pool and delicious breakfast. All the staff were friendly and helpful. If you're in the Pittsburgh area stop here, you won't be disappointed!

The Best Western Plus Cranberry-Pittsburgh North is a great hotel close to Pittsburg. The rooms are new and have very good sound reduction. The rooms are spacious and have contemporary decor. The lobby is inviting and has 24 hours coffee/tea service. There is a pool but no hot-tub (which is the one let down) and a well equipt workout room. Handy guest laundry and ice machines on several floors. The bathroom features a nice walk in shower, nice towels and bath and body works toiletries. The breakfast was good, however we had a bus tour at the hotel and the breakfast room staff were run off their feet, they needed more staff. The hotel is located close to many malls and the highway. Many restaurants to choose from, from fast-food to reservation required.

Brand new, clean, wonderful stay! Staff was great, convenient location. We were visiting Pittsburgh, this is close and convenient. Great breakfast in morning and good Wi-Fi. Lots of great restaurants close by. Will definitely stay here again when in area!

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi Lorie H-- We are glad you enjoyed our hotel and all of the great restaurants in the area. We look forward to seeing you next time!

We would stay here again due to the great staff and the overall greatness of the place. We were checked in early which was wonderful as we were in need of a nap :). We were also upgraded which was wonderful since we each had a place to sleep:) Now for the negative; we had to go down for our own open out couch bedding, there were no washcloths, toilet didn't flush well from time we arrived then clogged in the early morning ;( ... lights and microwave were unplugged leading us to feel we had a problem, found garbage under bed, leftover open drink in refrigerator, and we didn't like the pillows. Other than that, very clean ...While all of these complaints are not major, each one adds up using up our valuable vacation time, and adds stress to the experience which is not needed when traveling. I would like to add that Roy was an exceptional employee, as was Annalise. We would absolutely stay again.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your nice words about our staff, grandmak63. We promise to be at our very best for you next time.

Don't miss this hotel for value, convenience, and its brand new facilities. Dennis, the sales manager, was most helpful to make sure our experience was the best. He deserves kudos for his excellent representation of Best Western Plus. The room is beautifully appointed with a TV that actually has familiar channels. The beds are very comfortable. The bath even sports a small black hand towel to remove makeup. Genius idea. Breakfast is hot with a variety of offerings. Would definitely choose this hotel again. It is well thought out and reasonably priced.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi Wysteria-- Thanks for your feedback. Thanks for your kind words about Dennis. We will be sure to pass along your kudo's to Dennis.

Brand new hotel. It is extremely clean and of course everything is new. Breakfast is great. Linda who works during breakfast is quick to lend a hand with anything you need. Pool is fabulous. 24 hours a day, free coffee and tea station. They have Bath and Bodyworks products in the bathrooms. Check in is at 3 pm. We arrived at 4:20 and were told by Analise that our room wasn't ready yet.....An hour and a half after check in time and it isn't ready?????? ... Anyhow, she called housekeeping on the hotel phone. No one answered. She called them again on her personal cell phone. No one answered. She then asked us to wait at the desk and she went looking for them to find out about our room. She came back five minutes later apologizing saying that she couldn't find them and would we be willing to wait 30 to 45 minutes. I don't like conflict, so I said that I guess we could wait. We were there. What else could we do? My husband, on the other hand, told her NO we couldn't wait. Check in was at 3 and it was way past check in time. She apologized again and asked another hotel employee if there were any clean available two queen suites. He said yes, so she just changed our room to a different one. Once again she apologized for the delay. Our room was very nice. It had two queen beds and a fold out couch. There wasn't any bedding left for the fold out couch, so we had to go looking for bedding. Finding no one, we found a cart with sheets down one of the hallways and we were able to get 2 sheets. One odd thing that we found out about this hotel is that they don't put garbage can liners in their garbage cans in the rooms. Not even the one in the bathroom. I went down to the front desk asking to get some because you know how sometimes things spill in the garbage cans and I didn't want to make more work for the housekeepers. I was informed that they don't use them. Strange... Also our fan wasn't working in our bathroom. At check out, I told the lady about it and she said that they don't have fans in the bathrooms. What looks like a fan just circulates air. So, the bathroom mirrors remain foggy and sometime the bathrooms don't smell very nice after someone has been in there going to the bathroom. (These are just minor things to me) Great hotel for the prices. Everyone is super friendly. I would highly recommend this hotel.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi, Lisa and John--thank you for your kind words and nice review despite a number of glitches you encountered during your stay. I'm sorry we were not ready for you at check-in. I'm sure the staff explained the situation to you; however, we certainly understand how frustrating this wait must have been for you. I'm glad you found our property to be a "great hotel" even as we were not at our very best this past weekend for you. You are correct. We do not use trash can liners in any of our rooms. This is part of our ongoing commitment to reducing our waste as every liner we use creates an additional piece of trash. You may notice this trend more often in the future as you travel. We are always happy to provide these to guests upon request. Thanks for your concern about our houskeeping team. Our bathroom fans are part of a central ventilation unit that continually brings in fresh air from the outside. We will be sure to check the fan in your room to make sure it is operating correctly. Your mirrors should have cleared quickly...again, we are sorry you encountered this difficulty. Is there anything we can do to make this right for you? Please contact our management office directly if we can be of assistance.

This newer motel is very very nice. Perfect midway spot for our needs. We are a BW points reward member and we received our points as well as a welcome bag with water, Snickers bar, and veggie straw snacks.Workers, Tiera and Brian were most helpful and pleasant upon our arrival. Room was very nice-- bed was very comfortable. Breakfast is the best ever-- eggs, sausage, waffles, fruit, oatmeal, cereal, fruit, bagels, muffins, Danish pastries, and the best ever thick wheat bread for toasting! Coffe was great with hazelnut and French vanilla creamers, four choices of juice. Manager helped us when we had a key card not working.--- he was very friendly and helpful. We would recommend and will stay here again. There is an exercise room with several apparatuses. There is an indoor pool, but no Jacuzzi. The lobby is cheerful with pops of yellow color in the decor.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Dear Yellows2neTraveler-- We are glad you enjoyed our wheat toast! Thanks for your kind words about the hotel. We will have your toast here waiting for you the next time your travels bring you our way!

Everything was great. service, room, price, breakfast. Hotel is brand new and everything is in great condition. Flawless service: friendly, efficient. Will definitely stay again when in the area. A no-brainer.

While visiting Pittsburgh we decided to spend the night at the hotel. It was conveniently located north of the city and headed towards Cleveland. Check-in was real easy and quick. Upon entering our room, we discovered that the door would not latch. When I contacted the front desk, I was told that there was no maintenance available...just deadbolt the door. This actually became an issue during the next morning, as we could not secure the door while enjoying breakfast. All of our belongings had to be brought downstairs with us. The next issue was that the toilet seemed clogged and would not fully flush. Another call was made to the front desk. A few minutes later a worker arrived and fixed the toilet issue, but was unable to fix the door. The room was clean and comfortable. The highlight of the stay was the complimentary breakfast. There was eggs, bacon, waffles, cereals and oatmeal, along with a bunch of bread products. The area was clean, and very well stocked. The hotel is only a few weeks old, and they are experiencing newness issues. The manager was very apologetic with our problems, and stated that they were trying to get things perfect. I WOULD stay here again if ever in the area.

During a visit with friends, we picked this Best Western for an overnight stay. We couldn't have been more pleased and satisfied! The staff was pleasant. The room was perfect and nicely decorated...comfortable bed and amenities, including free, safe parking. The next morning included breafast was very good. Best Western is our "go to" hotel.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thank you, Linda P, for making Best Western Plus your "go to" hotel. We are glad you enjoyed your stay here in Pittsburgh/Cranberry!

Newly constructed hotel, everything works and is great condition. Excellent staff, great breakfast selections. Would stay again. Best hotel stay during 2 week vacation. Only negative was lack of blackout curtains, but outside lights werent too bright.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thank you for your nice comments about our staff. We also appreciate your "stay here" review title. I'm sorry you were placed in a room with no blackout curtains. This room should not have been "on market" as we had to have the blackout curtains replaced as the wrong size was delivered during our construction process. We hope to see you next time you are in the area and promise you a room WITH blackout curtains.Safe travels!

Great hotel the rooms was very clean beds was new comfortable and plenty of pillows. Plenty of room for parking .breakfast was good entry of stuff to choose from .not to bad to find from highway .really recommend staying

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks! We appreciate your positive comments about our hotel. See you next time!

This is a newer hotel that is close to the freeway and near plenty of restaurants, gas stations, and stores. The luggage card could use more air in the tires as the one we used had two flat tires. Also, as I noticed in other comments, housekeeping needs to improve. The bathroom had hairs all over the toilet and shower. Also the toilet lid didn't look wiped down as there was dust and hair on it. This is where the great customer service came into play. I informed the gentleman at the front desk about the issue as we were leaving to eat supper and he had it cleaned by the time we returned. It was cleaned well and looked like it should each and every time a room is turned over. If this place can get their housekeeping up to par it will be an excellent choice for a hotel stay.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your review, Paul W. I am sorry you experienced the housekeeping issues during your stay. We are working hard at training our new staff and used your feedback with our team to make improvements. I am glad we were able to make this right for you and please let me know if we can be of further service to you!

Stayed overnight on a family road trip shortly after this hotel's opening. It's definitely, showroom-style new and the staff are helpful and friendly. The convenient location, ample parking, pool, 24/7 coffee/tea/cocoa, and a good breakfast spread were nice amenities. Beds were comfy and AC worked perfectly. However, some subpar cleaning and sloppiness on small details makes it seem like this place is still in a beta test phase. There was construction dust in cracks and crevices, and sloppy painting around baseboards and corners made me wonder if corners were cut trying to get this place open on time. Upon arriving in our room, we were surprised to find chewed gum and errant hairs in the shower and on a towel. Everything else in the room seemed fairly clean and the kids were exhausted, so we didn't make a fuss about it, but it did leave us wondering if someone had forgotten to do a once-over on our room.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for taking the time to review your room. We are glad you enjoyed your stay and are sorry about the housekeeping issues you experienced. Please contact me so we can make this right for you! All the very best, JD

We recently stayed at this brand new hotel and it was terrific! The room was so clean, we actually wondered if anyone had stayed in our room(Room 622) since it opened in May! The staff was wonderful and so helpful especially when my husband wanted more waffle batter to make a waffle. The dispenser was empty but the kind manager/supervisor on duty at the hotel went out of her way to make sure he got his waffle--she didn't have to do that since it was 9:30 and the hotel breakfast closed at 10 am. She even checked to make sure everything was to our satisfaction (I am so sorry but I didn't catch the lady's name but she worked during the morning of 6/25). Hotel decor was fresh and inviting too! I loved the color scheme of yellow/gray/black. The hotel was right next to stores and restaurants as well as easy access to the highway entrance which made it easy for us to get to downtown Pittsburgh in about 20 minutes. Next time we are in the Pittsburgh area, we will definitely stay at this hotel!

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
We're glad you enjoyed your stay at our new hotel, and you may actually have been the first one in your room! We hope that you will visit us again next time you are in the Pittsburgh area. We appreciate your kind words about Betty Jo. We're sorry you had to wait for the waffle batter, but we're getting better at getting the kinks out!

This hotel opened in May of 2018, and, as you would expect, is beautiful. Staff is friendly, rooms are clean and large. Our only small complaint is that we had to wait quite a while for the breakfast staff to replenish the hot items...probably just adjusting to the demands with a new hotel. We would absolutely stay here again.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thank you for your kind words about our new hotel. We are very glad to hear you enjoyed your stay! We are assigning some additional staff during breakfast hours to make sure we can keep up during the breakfast rush. We are glad to hear you will stay with us again! All the very best, JD

Lisa is very kind, and friendly. She's also very down to earth, and loves to help out with what ever she can. She's a very devoted, hard worker. She goes above and beyond to give excellent customer service.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your kind words about Lisa. We are glad Lisa showed you our very best in hospitality! JD

This hotel is brand new- not only is it beautiful and clean, but beds are wonderful, towels are soft, free breakfast is delicious and staff very friendly. Lots of room in the lobby for hanging out and visiting for family. Linda who runs the breakfast is very sweet and helpful and does a fantastic job keeping the food refreshed. You will not be dissapointed if you stay here. Saw deer out back in the woods!

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi Kathy-- Thanks for your very kind words about our new hotel! We are glad to hear you enjoyed your stay and even had the opportunity to enjoy some Western PA wildlife out your window. Thank you for mentioning Linda's great job in breakfast. All the very best, JD

Beautiful Hotel sits up high overlooks main highway, Dick's sporting store with in walking distance, strip mall within walking distance. Everything you need is located on main highway 228 two traffic lights away. Employees were wonderful I had the pleasure of meeting Betty Jo, Bryan, Sally, April and Morgan.Everyone was just awesome. I enjoyed relaxing at the patio the best. The decor was very modern and had the best lemon candy at the front desk to match the decor. Very Clean, very good breakfast loved the bacon.

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi George-- Thanks for your great review. Thanks for mentioning our staff. I am glad to hear you had a nice stay and that our location worked out well for you. All the very best, JD

This is a brand new Best Western hotel! Very impressive hotel with modern amenities and very spacious rooms. The breakfast was also very impressive! The staff was very helpful and professional. I highly recommend this hotel for anyone staying in Cranford Township area.

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your kind words...we are glad to hear you enjoyed your stay! JD

This Best Western has been open for about three weeks. When we checked in, we were told we were the first to ever stay in our room. The hotel was clean and very quiet. There is an indoor pool and fitness center but we didn't get to check that out. I recommend it!

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your kind words about our new hotel! We hope on your next stay you can enjoy the pool and fitness center! All the very best, JD

Best room and stay in a while. 2nd floor drive up to room level and a room right around the corner from the elevator. Very convenient. Breakfast was fresh and good. This hotel was just opened two weeks prior to our stay and of course, everything was very nice and clean. Thanks!

This hotel is only a few weeks old. They have spared no expense. I have stayed in the so-called 5 star hotels that couldn't match this facility. Absolutely everything was perfect. I had no issues at all. I will always stay in this hotel when visiting the Pittsburgh area.