Best Western Plus Hotel Cranberry-Pittsburgh North, Cranberry Township

This is a newer hotel that is close to the freeway and near plenty of restaurants, gas stations, and stores. The luggage card could use more air in the tires as the one we used had two flat tires. Also, as I noticed in other comments, housekeeping needs to improve. The bathroom had hairs all over the toilet and shower. Also the toilet lid didn't look wiped down as there was dust and hair on it. This is where the great customer service came into play. I informed the gentleman at the front desk about the issue as we were leaving to eat supper and he had it cleaned by the time we returned. It was cleaned well and looked like it should each and every time a room is turned over. If this place can get their housekeeping up to par it will be an excellent choice for a hotel stay.

Stayed overnight on a family road trip shortly after this hotel's opening. It's definitely, showroom-style new and the staff are helpful and friendly. The convenient location, ample parking, pool, 24/7 coffee/tea/cocoa, and a good breakfast spread were nice amenities. Beds were comfy and AC worked perfectly. However, some subpar cleaning and sloppiness on small details makes it seem like this place is still in a beta test phase. There was construction dust in cracks and crevices, and sloppy painting around baseboards and corners made me wonder if corners were cut trying to get this place open on time. Upon arriving in our room, we were surprised to find chewed gum and errant hairs in the shower and on a towel. Everything else in the room seemed fairly clean and the kids were exhausted, so we didn't make a fuss about it, but it did leave us wondering if someone had forgotten to do a once-over on our room.

We recently stayed at this brand new hotel and it was terrific! The room was so clean, we actually wondered if anyone had stayed in our room(Room 622) since it opened in May! The staff was wonderful and so helpful especially when my husband wanted more waffle batter to make a waffle. The dispenser was empty but the kind manager/supervisor on duty at the hotel went out of her way to make sure he got his waffle--she didn't have to do that since it was 9:30 and the hotel breakfast closed at 10 am. She even checked to make sure everything was to our satisfaction (I am so sorry but I didn't catch the lady's name but she worked during the morning of 6/25). Hotel decor was fresh and inviting too! I loved the color scheme of yellow/gray/black. The hotel was right next to stores and restaurants as well as easy access to the highway entrance which made it easy for us to get to downtown Pittsburgh in about 20 minutes. Next time we are in the Pittsburgh area, we will definitely stay at this hotel!

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
We're glad you enjoyed your stay at our new hotel, and you may actually have been the first one in your room! We hope that you will visit us again next time you are in the Pittsburgh area. We appreciate your kind words about Betty Jo. We're sorry you had to wait for the waffle batter, but we're getting better at getting the kinks out!

This hotel opened in May of 2018, and, as you would expect, is beautiful. Staff is friendly, rooms are clean and large. Our only small complaint is that we had to wait quite a while for the breakfast staff to replenish the hot items...probably just adjusting to the demands with a new hotel. We would absolutely stay here again.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thank you for your kind words about our new hotel. We are very glad to hear you enjoyed your stay! We are assigning some additional staff during breakfast hours to make sure we can keep up during the breakfast rush. We are glad to hear you will stay with us again! All the very best, JD

Lisa is very kind, and friendly. She's also very down to earth, and loves to help out with what ever she can. She's a very devoted, hard worker. She goes above and beyond to give excellent customer service.

John D, Owner at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your kind words about Lisa. We are glad Lisa showed you our very best in hospitality! JD

This hotel is brand new- not only is it beautiful and clean, but beds are wonderful, towels are soft, free breakfast is delicious and staff very friendly. Lots of room in the lobby for hanging out and visiting for family. Linda who runs the breakfast is very sweet and helpful and does a fantastic job keeping the food refreshed. You will not be dissapointed if you stay here. Saw deer out back in the woods!

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi Kathy-- Thanks for your very kind words about our new hotel! We are glad to hear you enjoyed your stay and even had the opportunity to enjoy some Western PA wildlife out your window. Thank you for mentioning Linda's great job in breakfast. All the very best, JD

Beautiful Hotel sits up high overlooks main highway, Dick's sporting store with in walking distance, strip mall within walking distance. Everything you need is located on main highway 228 two traffic lights away. Employees were wonderful I had the pleasure of meeting Betty Jo, Bryan, Sally, April and Morgan.Everyone was just awesome. I enjoyed relaxing at the patio the best. The decor was very modern and had the best lemon candy at the front desk to match the decor. Very Clean, very good breakfast loved the bacon.

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Hi George-- Thanks for your great review. Thanks for mentioning our staff. I am glad to hear you had a nice stay and that our location worked out well for you. All the very best, JD

This is a brand new Best Western hotel! Very impressive hotel with modern amenities and very spacious rooms. The breakfast was also very impressive! The staff was very helpful and professional. I highly recommend this hotel for anyone staying in Cranford Township area.

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your kind words...we are glad to hear you enjoyed your stay! JD

This Best Western has been open for about three weeks. When we checked in, we were told we were the first to ever stay in our room. The hotel was clean and very quiet. There is an indoor pool and fitness center but we didn't get to check that out. I recommend it!

John D, General Manager at Best Western Plus Cranberry-Pittsburgh North, responded to this review
Thanks for your kind words about our new hotel! We hope on your next stay you can enjoy the pool and fitness center! All the very best, JD

Best room and stay in a while. 2nd floor drive up to room level and a room right around the corner from the elevator. Very convenient. Breakfast was fresh and good. This hotel was just opened two weeks prior to our stay and of course, everything was very nice and clean. Thanks!