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Codice vantaggio

Best Western The Westerly Hotel, Courtenay

4.0/5  - basé sur 707 notations.
1590 Cliffe Avenue, V9N 2K4, Courtenay, Canada - visualizzare mappa

Situato nel cuore della valle di Comox, questo hotel di Courtenay, British Columbia, offre strutture per eventi di prima qualità e si trova vicino a campi da golf e a piste da sci di livello internazionale. Gli ospiti del Best Western The Westerly Hotel potranno approfittare di un servizio clienti eccezionale e di camere ristrutturate e potranno raggiungere facilmente numerose attrazioni della Comox Valley, nel British Columbia. Quest'hotel di Courtenay in cui sono ammessi animali domestici offre camere di lusso dotate di televisori a schermo piatto da 37 pollici, accesso wireless a Internet ad alta velocità gratuito e box doccia. Fra gli altri confort dell'hotel sono inclusi un ristorante interno, piscina coperta, idromassaggio e centro fitness. Disponiamo inoltre di strutture per riunioni ed eventi che sono tra le migliori della valle di Comox. Questo hotel è situato nel centro di Courtenay e permette agli ospiti di approfittare con facilità di tutto ciò che la valle di Comox nell'isola di Vancouver ha da offrire. Potrai trascorrere la giornata partecipando a un'escursione culinaria guidata o organizzandone una tu stesso visitando le fattorie, le aziende vinicole o i moli locali: non perderti il mercato agricolo della valle di Comox. Gli ospiti che soggiornano in questo hotel della British Columbia potranno inoltre partecipare a eventi locali come il Filberg Festival, i Nautical Days, il festival musicale di Vancouver Island e le gare sportive della Snow to Surf Relay Race. La valle di Comox è un importante centro culturale, grazie agli artigiani locali, al museo di Courtenay, alla galleria d'arte Oceanside K'omoks First Nations Community & Gallery,al parco Filberg Heritage Lodge, ai musei Comox Air Force Museum e Cumberland Heritage Village Museum e ai relitti di nave presso il villaggio di Royston. Gli amanti dell'aria aperta potranno praticare golf, sci, kayak e pesca al salmone, navigare in barca a vela o partecipare a escursioni a piedi e in mountain bike, a immersioni subacquee e alla ricerca di reperti lungo la spiaggia. Inoltre, la stazione sciistica di Mount Washington, lo Strathcona Provincial Park, il porto di Comox e il circolo gofistico Crown Isle sono a pochi minuti di distanza dall'hotel. Chiedi informazioni sui nostri pacchetti stagionali per praticare sci e golf nella valle di Comox. Il Best Western The Westerly Hotel è orgoglioso di offrire un servizio clienti di qualità superiore. Prenota oggi stesso!

Best Western

The Westerly Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sauna
    Sauna
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2015
GreenLeader Bronze
 
Basato sul parere di 708 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
273
Molto buono
245
Nella media
126
Scarso
45
Pessimo
19
CONSULTARE I PARERI SU
Affari Affari
197
Business Business
157
Da solo Da solo
50
Di coppia Di coppia
132
In coppia In coppia
213
In famiglia In famiglia
174
Viaggio con amici Viaggio con amici
43
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great place to wind down"

5
09/08/2018

Have experienced many BW but really like this one. Staff very helpful, room clean and comfortable and love the choices of where to have a drink, eat, great oven fired pizza, 10 craft beers to choose from. Beautiful big sitting area where you can bring your own glass of wine and pick up a pizza or tapas right beside it. Two grocery stores within walking distance and a bonus, a Starbucks across the street. Oh yes and a balcony.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear 637barbarav Thank you so much for such a wonderful review!! We do have lots of onsite amenities that makes it easy if you are tired after travelling! Also the surrounding area has much to offer without even getting in your car. Thank you for telling TA reviewers about them. We hope you will stay with us again. Cheers

"" Well let me tell ya""

4
30/07/2018

I have stayed here before and find the service very good and consistent. Check in was perfect and room was well laid out and clean and comfortable. Prices are reasonable and your receive a $7 voucher each and used if for breakfast. Nice pool and hot tub area. Good job!

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Turk204 Well you told us and TripAdvisor visitors and we appreciate it!! You touched on the best parts of a successful stay at any hotel. Service, cleanliness and comfort. Not to mention the frills!! Thank you so much!

"westerly"

5
24/07/2018

Great hotel, located in the middle of Courtenay, within walking distance to everything. There is a bar/restaurant on the premises. they have a great selection of locally brewed craft beers to sample, casual atmosphere. I always enjoy my stay at the westerly

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Customer Thank you so much for such a lovely write up about us and for taking the time to do it! We really appreciate it. It is convenient not having to get back in the car again to visit shops, walks and restaurants! Thank you for pointing out the positives of staying with us!

"Nice Hotel in a Nice Town"

5
22/07/2018

Rooms are large- with microwaves, icebox, coffee makers etc,,,,comfortable and clean,,,staff is friendly and helpful....the breakfast was outstanding ( the kitchen also the kitchen for the pub)....reasonably priced

d b, Manging O at Best Western The Westerly Hotel, responded to this review
Dear jameslfoley It is lovely to hear you had a great stay with us and we appreciate you taking the time to tell others about our hotel and services. We are so glad you enjoyed our restaurants as well as the hotel. Our staff would love to see you again! Cheers

"Comfy beds"

4
18/07/2018

The room was spacious with coffee machine, bar fridge, microwave and lovely shower. The bed was super comfy. There was a small deck off our room. A/C worked well. Just across the street from our favourite restaurant - The Local.

d b, Manging O at Best Western The Westerly Hotel, responded to this review
Dear Customer Thank you so much for all your lovely comments about our hotel and what we provide. We are glad you were happy with us and our convenient location!! We appreciate your business and hope you return.

"lovely"

5
06/06/2018

I stayed at this hotel for a night during the winter. The young man working the front desk as absolutely amazing, great customer service. Room was clean, great wifi and TV selection. Quiet even while the bar within the hotel was running. Only negative was the water in the hot tub wasn't super clean but whatever, great hotel.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear stephanyH889 What a lovely review of our hotel and staff. We all appreciate getting recognition! Thanks for mentioning the hot tub! We will get on that! Cheers

"Overnight stay"

3
21/05/2018

We went up to Courtenay for an overnight getaway to do some shopping and relax and to spend time away. We have stayed at this hotel many times before. We were unable to get a room with a king size bed. So we were offered a room with two queen size beds in it. Service at the front desk was average. Parking at this hotel isn't the greatest. Our room was neat and tidy. You could see that the bathroom had been upgraded. The beds were horrible. They should have been replaced. There were hollows in the soft sagged out mattresses. Pillows were small and too soft. When we checked out the next day we advised the desk clerk regarding the mattresses. She did not say much. We were given vouchers for free breakfast to compensate for the complaint. I feel they could have done more due to the fact we did not have a good nights sleep.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear JaniceK Thank you for staying with us! We also appreciate your compliments on the neat and tidy room and the upgraded bathrooms. We are glad you enjoyed those aspects. We are however sorry you did not like the pillows or the bed. Pillows are such a hard item to please everyone as each person's preference is different. We try our best to go with the pillow that is most appealing to the majority of the patrons. Sorry that our gesture for free breakfast was not enough to make up for it!

"Rooms are clean and beds comfortable"

3
15/05/2018

Rooms are clean and the stay was good however would definitely prefer to have the hot breakfast offered as most Best Western hotels do include a very good breakfast. The breakfast we had to pay for had terrible service.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear honeydopro2 Thank you for staying with us. BW Plus hotels include a buffet breakfast. We are not a "Plus" however and do not include breakfast. However to make up for that we award a $7 voucher per person to put towards breakfast or any other meal or beverage of your choice to help compensate. You must book directly through BW and not through a third party such as Expedia ect.

"wonderfully clean & comfortable hotel that accommodates mountain bikers"

5
10/05/2018

Staying at The Westerly for 2 weeks for business and wanted to bring my Mountain bike so I could ride after work. Best western called 1 week before to verify my accommodation. I asked about a secure place for my bike and they replied "Oh, you can bring it in your room or leave it in behind the office here at reception in a secure room" Well, I was sold right there. After seeing my room which was very well appointed including the regular fridge, coffee maker and microwave, well, I was duly impressed that they not only use real glass unlike another chain down the road but they also have wine glasses! The best part is that they have balconies so you can relax outside in the sun after your day. The rooms are very clean and the pool is wonderful and warm. I really enjoyed my stay and am looking forward to my home away from home when I come back. I travel a lot and these guys do service very well IMHO..:)

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Tracybiker69 We are so happy to hear you enjoyed the business trip as well as the added biking. The biking in Courtenay is fantastic and being a biker myself I know what you mean about secure storage. On top of that we appreciate all your lovely compliments and comments about the hotel and rooms. We look forward to seeing you in the future!

"very nice"

5
07/05/2018

safe..this review takes too long already covered everything what more do you want?? Comox is a very pretty area and the drive up from Victoria is also lovely. The weather can be chancy on that part of the Island and we were attending an out of doors wedding but luckily it was warm and sunny.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear ballyarden1 Thank you for your review and elaborating on the drive and the area. We hope you come again!

"Spring in Comox"

5
30/04/2018

Friendly staff and a well appointed room. Breakfast was not included but we each received a seven dollar coupon to use at the restaurant. The West Coast Eggs Benedict were great! Express check-out worked well.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear bissill We are so glad to hear your stay was satisfying from the room to the breakfast to your final check out. Thank you for deciding to stay with us and write up about us on TripAdvisor! We appreciate that.

"Comfortable and convenient"

4
28/04/2018

This hotel has sort of a weird setup as it is connected to a senior living complex that was undergoing renovations during our stay. There is also a newer portion in a separated building that we did not enter. The room was comfortable and had everything you would expect and need. There is plenty of acceptable dining and lounge options right on the premises which make it very convenient.

d b, Managing O at Best Western The Westerly Hotel, responded to this review
Dear OutdoorBoomer We are so glad you enjoyed your stay with us and found the room comfortable as well as the optional eating and entertaining areas. Hopefully you will choose to stay with us again in the future.

"Good location - perfectly adequate hotel"

3
11/04/2018

slightly overpriced location in Courtenay. Havn't stayed here for skiing, but for work. Rooms are a bit outdated, as is the design of everything but the lobby. Fitness center is an odd telephone booth type room, next to an indoor pool that would appeal if you were about 9. Staff are courteous and helpful, great having the beer joint next door. some updates to the hotel would help it compete with the really much better Old house that is a block away.

d b, Managing O at Best Western The Westerly Hotel, responded to this review
Hi laurennachman Thank you for your review. We are in the process of renovation including the fitness facility which will make your workouts a better experience. We appreciate your compliments to our staff. They are the best! Cheers

"Relaxing overnight"

5
08/04/2018

A very clean friendly way to end a long day. Exvellent facilities. Helpful staff. Would recommend this property anytime. Went alone this time but it had everything the Kids would have enjoyed as well. Thanks.

debbiebrowning, Managing O at Best Western The Westerly Hotel, responded to this review
Dear KennethB It is always so reassuring to hear such positive feedback to our efforts to make your stay a happy and successful one! Absolutely bring the kids next time. They will find lots to do while you relax in your room or enjoy the lounge, pub, restaurant or the River walk out back. Thank you for taking your time out to write about us. We really appreciate it!

"Hohum!"

2
02/04/2018

Lobby was nice enough and the server at breakfast was fantastic! The down side.... We were given a room in the old section underneath a group of gorillas! Think ceiling and guests that were moving around all night. Made a complaint to the front desk in the morning and was very rudely told that I should have let them know in the middle of the night, I tried but they didn't answer the phone!!?? Absolutely no apologies or offers of compensation??? We stayed in 6 different hotels on our vacation to the Island, this one was the only disappointment!! Michael Demers

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do need to know about the problem to fix it so I do apologize that you weren't able to reach the front desk while the issue was happening or get a apology the next morning at check out, I will definitely be looking into this to find out what was going on as this is not normal practice. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Average two to three stars cookie cutter hotel"

3
30/03/2018

Rooms are bare bone minimum, though good size. Zero thrills, breakfast is a subsidized affair with a credit towards a hotel restaurant where you inevitably need to pay a few dollars for your breakfast.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear John C Thank you for choosing to stay at our hotel. We are happy you were able to take advantage of the $7 coupon that you got to pay towards food or a beverage at any of our on site locations. We do this to help out as we are not a PLUS Best Western that typically provides a continental breakfast. Our coupons are good at any meal so it is helpful for those that can't stay for breakfast. Cheers

"4.5 stars"

4
14/03/2018

This hotel is impressive for a Canadian BW. The lobby opens out onto a huge comfy lounge accented by a large fireplace, leather armchairs, unique indigenous art, one wall of glass that goes up to the ceiling for beautiful natural lighting to complement the chandeliers. This chalet-like sitting area is across from the games room/ pub where billiard tables, dart boards, sports screen and pub food/drink can be had. There are 2 buildings: we were put in the old one (cheaper) where the lobby is. Unfortunately, the room is old in the sense that the doors slam loudly, and I can hear my neighbour downstairs flush or shower because the water pipes are that loud, or the walls are that thin? The room was fine otherwise: free wifi worked, hot shower, clean bedding. You are given $7 vouchers per adult per night stay for the hotel's attached Westerly Family Restaurant or Flying Canoe West Coast Pub (they share the same kitchen) or games room. We found this to be a great deal for the family restaurant as the food and portions are quality and favourably-priced to start with. Kids' menu and seniors' rates available. Restaurant definitely lacks ambience but food makes up for it. Wheel-chair accessible. There is a liquor store next door and a (Thrifty's) grocery store across the street. Good value for money for a family staying in February (ski season at Mt Washington)!

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Canuksonthloose We thank you for the time and effort you put into the review of our BW hotel in Courtenay, BC. You mentioned so many of the facilities available to our customers during their stay. We have a "one stop shop" for people and families on business or vacation to make their stay as complete and as comfortable as possible. We are glad you enjoyed the added food and beverage vouchers! It does help especially when staying with the whole family. Cheers

"Very nice Hotel."

4
26/02/2018

Hotel is very clean, quiet and comfortable. Great value for the money. Beds are very comfortable, bathrooms are very updated and clean. Service was friendly. Discount for Best Western members and free parking.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear fishingguy2015 We love all your wonderful and positive comments and compliments. It makes us happy that you found your stay comfortable and the service friendly. We look forward to providing the same service and comfort level to you again in the future!

"Great staff; Average hotel"

3
21/02/2018

The hotel staff were mostly very helpful, friendly, and professional. The service we received was generally well above what I would expect for a hotel that was in an inconsistent state of disrepair. The games room was abysmal, the restaurant food was overcooked, and our door lock did not open with the key cards consistently - but, again, the staff were very friendly and did what they could to take care of things. So... overall it was okay?

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear keeganwh Thank for the praises for our staff. We appreciate you recognising their efforts. We are sorry for the renovations going on at this time but we are doing them in the best possible way not to affect our customers and bring them a better product at the end of it all. We hope you stay with us again especially once are renovations are complete! Cheers

"Visist Comox"

4
07/01/2018

The registration was very quick and efficient, room was ready and very clean as well as easily accessible with the luggage. The room was cleaned to perfection and the check in and out staff were very friendly as well as efficient.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Les B We are happy to hear that everything was up to your standards! We strive to make people's stay an experience not just a room with a bed in it. Thank you for the compliments to housekeeping and our front desk staff! Cheers

"Fabulous Service"

5
06/01/2018

This hotel is older, but the service and care make up for it! Give it a try, they are fabulous! We were tired after skiing, after arriving in Victoria from our flight the day prior, and the young man at the counter helped us out, checked us in easily, then helped carry our varied belongs to our rooms! They even made sure there were warm towels for the pool and hot-tub!

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Y7265NNcynthiar Thank you for choosing to stay at our hotel for your ski vacation! We loved being called "fabulous!" Our staff always tries to make people feel welcome by going the extra step. Please come again!!

"B/W Canada - British Columbia"

5
04/01/2018

Lovely place. Friendly staff - good people all around. Adding more rooms - catering to seniors and their needs which is a welcome and much needed amenity. We only stay at Best Westerns and especially the pet friendly ones.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Shirley S That you for such positive feedback! We love our staff and they always appreciate being recognized! We hope you stay with us again!

"always a great stay!"

5
02/01/2018

Clean, warm and accommodating. Hot tub could use an upgrade but that's about it! We always stay here when we head to the Mountain! We had a great dinner in the lounge area with our kids cause the Pub was the only place open so they served our family there! It was perfect.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear holliev2017 Thank you for the wonderful review you gave us. We are glad you and your family enjoyed your ski vacation and you chose to stay with us. We hope you come and stay with us again!

"Wonderful Stay"

5
25/12/2017

Very happy with my first time stay at this Hotel. The updated room I had was on the top floor. Beautiful balcony, extremely comfortable bed, in fact most comfortable I have ever slept in, in a hotel. Bathroom was spacious. Room decor was lovely and the room was very tidy and clean. Was totally quiet for my stay. I will stay here again and in fact have already booked my next stay.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Jo-Ann S We love your review of our hotel!! We also appreciate that you took the time to write about us on TripAdvisor. Thank you also for booking with us again. We love our repeat customers and getting to know them. Happy Holidays!

"Good stay qiwjksdjfclisjcm,ksjcmszjxanjxnz\\,nzj,x"

4
25/12/2017

Overall a good stay.However I perfer to not be asked to do a survey after every stay. How many more words do you need to be satesfied. mxzcbjkuhsifuwaksjcvnhksaidjfkasjnoisdjckjbakkdjskfhbkdsjlisdnhfjsdhaliidjksajflsdjfkndsalojdfksdhflsdaojfknsaljdksabddlsandfdhk

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Gregory H Thank you for your positive comments. Please do not feel obligated to do the survey after each stay with us! We understand that the repetition is not necessary! Thank you for your loyalty. We appreciate it!! Cheers

"Best in Courtenay"

5
15/12/2017

I stay at the BW in Courtenay every time i'm in town. Its central, easy to find, has great pub and restaurant. the rooms are comfortable and spacious. It has everything i need when i'm on the road. Great value!

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear HowBOUTthemCOWBOYS01 First off I have to say that is the best review name ever! Thank you for such a positive review of our hotel including our amenities. We really appreciate getting this feedback. Our staff works so hard to make sure you feel comfortable and at home when you visit us. We look forward to seeing you again!

"Hotels in Courtenay"

4
14/12/2017

My stay at this hotel was pleasant. I especially liked the signs directing me to the parking at the lower level; they were clear. More underground parking would have been nice, but it was adequate. The room was clean and the beds were comfortable. The bonus of a $7 food voucher was a nice touch.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Phyllis V We appreciate your comments and compliments to our hotel. Thank you for the positive feedback regarding the $7 food and beverage coupons. We are glad you felt they were a nice bonus. Thank you for choosing to stay with us and we hope to see you again!

"Very helpful staff + central location"

4
08/12/2017

Was in Courtenay on business for a week + had a guest room plus meeting room. The catering and sales staff were excellent. James seemed to be in charge and he was extremely helpful at all times as was the front desk staff. Can't say enough nice things about them. The room attendants also seem very friendly based on the limited interaction I had with them in the hallways. The hotel is situated at the cross of two major roads in Courtenay. There is a shopping center across the street with 2 starbucks. In the hotel there are ample areas to eat and drink. the Flying Canoe is a major pub serving decent food. IN the hotel lobby there is a lounge (Chalk) with pool tables and darts. The hotel restaurant (The Westerly) made a decent omolette in the mornings. There is also a liquor store and a craft brewery in the building although I didn't try them. The rooms are standard Best Western rooms and adequate for business travel. I will most likely stay here again when I'm in Courtenay.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Mike D Thank you for writing such a comprehensive review of our establishment and what the surrounding area has to offer. We love hearing how well of a job our staff is doing. They are our best asset. I love that after a full week of staying with us you had such wonderful compliments about the eating choices, rooms, location and staff. Thank you and we look forward to seeing you again!

"Weekend out."

4
04/12/2017

The front desk staff was wonderful to deal with. The Flying Canoe lounge was a great place to relax with a few drinks and supper. Only complaint would be no bath tub in the room. Overall value was great and would definitely stay again.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear JWG1981 Thank you for writing about us on TripAdvisor! We are happy you found everything to your liking including the Flying Canoe Pub. Some rooms have bathtubs so next time you stay ask for a room that has one. We look forward to hosting you again in the future.

"comfort and cleanliness"

4
28/11/2017

On arrival it was a very quick check in, greeted by excellent staff, arrived at a very nicely decorated, clean and comfortable room. Hotel is centrally located, so quick access to shopping. Excellent stay.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear mmf69 We are so glad you had such a wonderful stay at our hotel. Thank you for all you positive comments and compliments. The staff always appreciates getting recognized for their work. The location as you mentioned is handy to walk out to shops and restaurants without having to get back in your car. Thank you for staying with us and we hope you visit us again!

"They have live bands playing all night I could hear it in my room pounding drums and Loud singing."

2
24/11/2017

It wasn't a good experience because I had got into a car accident and everything is been made more difficult to get there and they wouldn't or couldn't help accommodate and have some compassion for somebody that I just been in an accident very frustrating the first night went to try to get some sleep and there was a live band playing until after midnight. It would have been fine to have a live band but sometimes when there isn't proper installation it's an inconvenience to people who are trying to get some rest

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
Thank you for your comments regarding your recent stay at our property. We are sorry that we had to follow policy and ask for a credit card for incidentals/damage deposit at check in. Against policy we did allow you to leave a cash deposit, you mentioned you would not be able to but in the end where able to come up with a portion of it so we allowed it. You had mentioned that you would not be able to eat while you were here but I was told that we did serve you in the pub while you were enjoying the entertainment, I am glad to hear that and yes we did have a full pub the evening you were in over the dinner time. The entertainment was very low key and enjoyed by all. We do make sure that the noise does not bother our guests, did you let the front desk know when you left the Pub that you could hear it in your room? There was mentioned that you also did visit the Pub again the next day, I hope that you did enjoy yourself on your 2nd visit. Thank you Best Western, The Westerly Hotel.

"Great hotel"

4
21/11/2017

Our overall experience was fantastic, staff was kind, helpful and polite. The only downfall is the bar. Both I and my hubby woke from people outdoors smoking, as well as at bar closing time. Beds are great, nice blackout curtains, but you can't mute intoxicated people sadly.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear josephinec648 Thank you for taking your time to write about us on TripAdvisor. We apologize for the sound coming from the band. That is very unfortunate that it affected your sleep. On the other hand thank you so much for your positive compliments to our staff and the beds and rooms. We appreciate that! We look forward to your next stay with us.

"Vancouver Island Vacation Hub"

5
14/11/2017

This hotel offers a fantastic destination for adventurers in the Courtenay / Comox area. Featuring kayaking, fishing, mountain biking and skiing. As well with all things to taste from the ocean. Walks along the seaside beach to hiking up Mt Washington, the Westerly hotel can be your home base with great food and amenities. I recommend a stay here any time of season.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear tomvR8418ZX What a wonderful description of our beautiful area and what it has to offer. Thank you for mentioning our name as a place to stay while exploring and experiencing! We hope you come back again for a visit.

"Lobby is nice but all of the rooms aren't."

3
11/11/2017

The exterior and lobby are nice and there is a pub and liquor store on site but the access to the room went right by a fairly open bar area with intoxicated people. The hallways and stairwell was very outdated, as was the room. Very noisy also. The front desk staff was very friendly and professional though. If it was more than a 6 hour stay, I would have asked for a different room.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Deanna S Thank you for the compliments regarding the look of the lobby and exterior. We are sorry you were not satisfied with the location of your room and would have been happy to reposition you if rooms were available. We always love hearing from our customers about our wonderful staff. Thank you. When and if you choose to stay again please book directly with us and mention your room location preference.

"Great stay"

5
09/11/2017

Great stay here. Staff were helpful and very pleasant to deal with. Games room in the hotel made it fun and the amenities around are very convenient. Only disappointment was the pool and hot tub were under maintenance. That's it though. Would stay again for sure.

debbiebrowning, Managing O at Best Western The Westerly Hotel, responded to this review
Dear 566dereke Thank you so much for your wonderful and complimentary comments! We would also like to thank you for your patience with the pool area. It is being renovated to serve you better. The staff appreciates your compliments! Cheers

"Great Hotel"

5
02/11/2017

Staying there for business, the staff was friendly and very helpful, the restaurant service impeccable. Had a choice of family restaurant or pub. Could sit in the lounge area with a fireplace and they would bring your food to you there if you chose. Extra-curricular activities re pool tables area, and bar. The rooms were beautiful, spotlessly clean. Would stay there again for sure.

debbiebrowning, Managing O at Best Western The Westerly Hotel, responded to this review
Dear P738YVginad Thank you so much for staying with us and then taking your time to write about us on TripAdvisor! Your complimentary comments on our hotel, restaurants and staff are greatly appreciated. We look forward to your next stay with us!! Cheers

"A rather plain hotel."

3
01/11/2017

We've stayed here 3 times now. In 3 separate areas of the hotel. Very few amenities at all - management even apologized for it. They promised robes but only one was given. No wine glasses... no breakfast. There is a restaurant/pub right on the premises which had entertainment and great food - loved THAT! It's a decent place to stay...

debbiebrowning, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Lori M Thank you for your thoughts on our hotel. We actually have many amenities. A pool, fitness room, games room for the kids, ski and hockey gear storage, laundry room and lots of eating choices including room service. Instead of providing a continental breakfast our guests who book through us or BW directly receive a $7.00 coupon to use for a hot breakfast off the menu or actually for any food or beverage at any meal on our property. I am glad you liked the pub and entertainment!! Thanks for staying with us. Cheers

"Comfortable stay"

4
11/10/2017

Checked in for 1 night. Personable staff at the desk. No continental breakfast but was given a $7 voucher good for any of the 3 restaurants. Could even use it for a drink in the pub. Clean comfortable rooms and beds. A bit older but has been updated. WiFi a little slow. Couldn't quite get the ac unit set to the correct temperature. Either blowing too hot or too cold. Very quiet room. Close enough walk to a few other restaurants and some shopping. Pool area was closed for maintenance. Good place too stay.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear LLHH Thank you for choosing to stay with us. We appreciate you taking the time to write about you experience. We are glad you found the rooms clean and the beds comfortable. The two most key things for a satisfying stay. We hope you come back again! Cheers

"Great place to stay"

4
26/09/2017

As a diamond member through best western i would recommend this hotel to anyone whos looking for good accomadation . Its close to all amenities , wifi is really fast , quiet , they do have a laundry facility which is very clean and up to date. I also enjoyed the breakfest they give you a 7.00 off coupon towards your breakfest and the quality of food is decent, and the servers are extremely fast so you wait for your food within 10 minutes of ordering !

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear P1735JLgaryb What a glowing review! Thank you! We are so glad you like our accommodation and the added facilities. The $7 voucher can be used at any meal if you like or for a drink in the lounge or the pub as well. Thanks for taking time out to write about us!

"Not for us"

2
24/09/2017

The hotel is fine, the breakfast was fine. It was a good stopping point for a night on our journey from Port McNeill to Victoria. We booked it nearly a year before arriving yet were placed in a room with a disabled wet room and a balcony that faced the back of a large outlet building. On top of that, when we asked for directions to downtown we were told we were pretty much there, which we felt was an attempt to get us to eat at their pub/restaurant. We ignored this and walked the three-quarter mile to find a range of bars, pubs and restaurants! You work it out. When I gave this feedback to BW, they did apologise and offer to treat us better on our next visit. We live 8000 miles away. There will not be a next time.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear 186Steve The staff and I are terribly sorry that it wasn't made very clear to you that the Main Street was not very far away. We do consider our hotel to be in the CBD and it was not meant at all to keep you on our establishment. We boast the fact that you can walk to all the shops, bars, restaurants and walk out on the beautiful River Walk out our back door. Please accept our apologizes for the mis communication!

"Best Western Hotel Courtenay BC"

5
23/09/2017

My Wife and I have been staying at the Courtenay Best western Hotel for over 20 years. On this trip the Best Western Hotel's service was beyond excellent right from check in to checkout hotel staff was very courteous and friendly and spoke to us in a very professional manner. The room was in top-notch condition, the King-size bed was very comfortable. Room was quiet. We absolutely taken back by the quality of food, selection and presentation of the Thursday night Senior's turkey dinner for $11. per person.There was no doubt in our minds it was one of the most reasonable dinners the City. After we applied the $7.00 hotel check-in voucher against the meal our net meal payment was $4.00 before tip! How does any hotel beat that for service? I highly recommend the Best Western in Courtenay as the best hotel to stay at when when visiting Comox - Courtenay. I have never been disappointed by their hospitality, food service and the quality of our sleep when staying at the Courtenay Best Western..

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Brian M Thank you so much for sharing your experience with the TripAdvisor group! We love that you have been staying with us for so many years! How wonderful. It is lovely that you were able to enjoy our Senior's Turkey dinner night! Yum! We look forward to your next return!

"always a comfortable stay"

5
22/09/2017

very comfy quiet room at the back of the hotel. Very helpful friendly staff, good accommodation and meals. I will be back for sure the next time I travel up Island. I stay here several times a year and am never dissapointed

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Bernd H Thank you so much for your loyalty. We love seeing familiar faces! We are glad you enjoy your stays with us and we look forward to seeing you again!

"Slightly disappointed "

1
18/09/2017

Check in was OK until a Front Desk Agent took a phone call while she was checking us in. ( I've taught customer service training in the past for variety of workplace including hotels.). You can tell the caller was upset and wanted to talk to a manager. So you can tell the conversation was not going well. The FDA finally looked at us and mouthed " sorry". A customer in front of you should always be the priority! The place is going under the renovation and it really needs it. I must give a credit to the housekeeping staff for doing the best they can for the outdated property... it was clean including the balcony area. We run into a couple of them and they were very friendly and courteous. Other things to be noted... The balcony was so, so, so noisy that it was impossible to stay to enjoy the fresh air. Speaking of air... we get a whiff of cigarette smoke... a woman next door to us was smoking on her balcony. My quick call to the front desk confirms that guests are allowed to smoke on balcony of non smoking rooms. We quickly had to close the patio door. The smoke was coming into our room. The FDA's last word was we can't do anything about it. Well... you could have said it differently and no negative review from me. The bath tub was clogged and draining really slowly. No fridge... I should have read between the line I'm glad it was just a quick stop on our way to Quadra. I hope things will be different after the renovation...

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is policy to not let the phone ring as is I very disruptive to everyone involved, the front desk agent is to excuse themselves and pick up the phone and put the guest on hold until they are finished with the guest in from of them, I know sometimes that is difficult when the guest on the phone does not give the front desk agent time to talk. Was there lots of noise from other guests in the hotel that made it too noisy to sit out on the balcony? We do apologize about the smoke and the front desk should have tried to move you if there was availability, we do allow smoking on the balconies in the wing you were in at this point as we do have to accommodate all of our guests. We are slowly going to a non smoking property, not just rooms which we have been for many years now. We do not allow guests to smoke on the Mountainside wing or the main wing of the hotel but believe it or not people still do and no one catches them until we find the ashes on the balcony or a guest or staff member sees it happening. We have one section in the front of the hotel for guests to smoke from the other rooms and the outlets and most people do go to that area but there are the few that don't feel they have to and we are doing our best with security to train these guests so it does not upset our non smoking guests. We have spent sometime slowly working on this issue and eventually will be not only have non smoking rooms but will be a non smoking property. Again I do apologize that the front desk did not handle this properly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. BEST WESTERN, The Westerly Hotel

"Very comfortable overnight hotel"

4
18/09/2017

Stayed here one night recently after the ferry from Powell River. I really like Courtney and this hotel is very nice and comfortable place to spend a night or two. Prices are a bit on the high side if you just want a place to sleep, but it is nice. They also give you a 7$ gift certificate to spend on whatever in the hotel. I applied it to supper. It is easy access from the main highway and parking is easy. There is both a pub/restaurant on site as well as a family restaurant. It is a kind of sprawling place which is under going construction right now but I did not experience any discomfort as a result. If you are in need of a place you could consider this. I was happy with it. More expensive, I would have scored it lower.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Bruce N Thank you so much for taking the time to write about us on TripAdvisor and in such a complimentary way! You covered all the bases that we offer on site. It is convenient not to have to get in your car once you check in with out restaurants, pub, pool, brewery on site and the beautiful River Walk out our back door. We loved having you and hope you come again!

"Hotel with it all"

4
13/09/2017

Zero issues with this hotel. It had everything. For an older hotel, it has worked hard to get itself fixed up. Its a bit confusing at first as the lobby is tucked in the corner, the new wing is not attached to the building...to get to the pool you have to go to the basement...parking lot is underneath and behind...but spend 10 minutes walking around and you will figure it all out. Had everything and then some (restaurant, lounge, pool tables, swimming pool and fitness)...room was clean...loved having a fridge, microwave and Keurig...location is perfect and was very quiet...would definitely stay there again

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear 114darrylp We are so happy you loved our hotel and all the amenities it has to offer. The location is so handy. It is possible to walk to restaurants, shops and the beautiful River Walk out our back door. We will be looking for you on your return visit!

"well priced and clean"

4
11/09/2017

I liked that it had free Wi-Fi and that the bed was comfortable. I have stayed at this hotel every time I have come to Courtney. I find the price very reasonable. The towels could be a little softer but like most hotels they are stiff. The bed had a great duvet on it and it was so comfy.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear B4012DVkellyk What a wonderful review you gave us. Thank you! We love our loyal customers like you and love seeing familiar faces. A comfortable bed is key!! We look forward to seeing you again!

"Mid September stay"

3
09/09/2017

Value for what you pay. Old back part of hotel is being turned into retirement units and won't be part of hotel in future. Get a room in the newer section at the front if possible. Staff were very friendly. Hotel is convenient to lots of stuff, including goods eats, etc.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear R5L4 Thank you for choosing us to stay with us. We appreciate your compliments to our staff. We are very convenient to shopping, restaurants and the fabulous River Walk as you mentioned. Cheers

"Great lobby, but rooms need an update"

3
04/09/2017

Beautiful brand new lobby is very nice. Once you enter the area where the rooms are, this hotel feels 20 years old and the rooms are very, very basic. Clean, but very basic. Disappointing, really. I had high hopes from the web pictures and from the quality of the lobby. Renovations appear to be underway, which is promising...

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Mark H Thank you for the compliment to our newly renovated lobby. We have put a new wing on the hotel which has new and updated rooms. The older wing which is more affordable on a budget is in the process of being renovated so you will soon see the whole hotel done. Please come back and stay in the new wing next time you pass through.

"good value"

4
02/09/2017

The property is quite nice, the river building is currently under in renovation. The room was clean and modern, the hall and elevator area is looking a little tired. I hope this is part of the renovation. The lounge, Pub, restaurant. All appeared to be a modern and clean. Service In the public was excellent, service at breakfast was excellent too

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Mick C Thank you for all your compliments to the property and the staff. We are currently renovating the older rooms in the hotel but we have the new wing which has fully updated rooms. We are happy you liked the Lounge, Pub and Restaurant and the service you received while there. Thanks for taking your time to write up about us!

"Great Stay, Great Value"

5
30/08/2017

This is the hotel we always stay at in Courtenay. I've researched other accommodation and what they offer (mostly just curious), and always return here. We usually dine in the restaurant, which has very good buffet dinners, but tried the Canoe Pub this time. I actually ate there twice. The service is good and the menu is even better. Great experience again.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Maureen W What a complimentary review of our establishment! Thank you so much! We are glad you tried the Pub this time. It has an authentic wood burning oven for making the best pizzas for your next visit. We appreciate your loyalty!!

"Would not recommend"

2
29/08/2017

Not acceptable!! Poor quality hotel, food not satisfactory, staff not interested in guests. Air conditioning not working in two rooms, had to move twice, staff didn't offer to help at all. Swimming pool was way down two flights of stairs, felt like you were walking into something scarey.

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately when you had to extend your stay we were sold out of the room type that you were already booked into and we usually try and do our best to keep you in the same room if we can upgrade the guests that is arriving to check into that room but in this case we did not have a upgrade for them. So we did have to move you the second time for that reason, I am not sure of the issue with the AC in the first room but we have had some issues when it is super hot where our guests turn the AC down too low and it freezes the units and they then have to be unfrozen, this is hard to notice for the housekeepers as you have to open the units to see that is what has happened. We usually get such wonderful comments about our staff, I do apologize that you didn't have the same experience and will look into this. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Comfortable"

4
24/08/2017

This is a well place hotel. However the noise from the grate on the bridge as cars travel over the bridge is irritating. Staff were friendly and rooms clean and as usual hotel bed comfortable. The bar/lounge has good food but the music was far too loud and drove us out as we no longer could carry on a conversation.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear C4181TSvictorr Thank you for the compliments to our wonderful staff and comfortable rooms. I am sorry the lounge music was too loud for you. I know the staff would have been happy to turn it down to accommodate your evening if you had let them know. They are there to please you. We appreciate your time in writing to TripAdvisor about us!

"Old and tired but clean"

3
24/08/2017

Renovations are ongoing so I will try this hotel when it has been updated. There is nothing really wrong with the rooms except they are somewhat dismal, old and tired. There is a new wing of the hotel but much pricier. However the staff was wonderful and the breakfast in the restaurant was very good.

"Good place to stay in Courtenay"

5
24/08/2017

Conveniently located in central Courtenay. Nicely appointed rooms and very clean. Within walking distance of good dining and shopping. Reasonably priced even in the summer peak travel time. Would definitely stay here again.

"Everything is very handy to this hotel!"

3
23/08/2017

Nice hotel & very quiet! considering it's right in the middle of town. Our room was on 5th floor facing the parking court yard with a covered smoking/sitting area in the center,( which incidentally had proper inconspicuous ashtrays and seats so there were no cig butts all over the place, nice and clean) with the pub & restaurant on the other side, we were pleasantly surprised at how orderly and quiet everything was even though the hotel was fully booked. The pub was a busy place with average food the restaurant food was pretty good and properly prepared even though it was very close to closing by the time we got there....the service was also good. the little brew company on the main floor is a beer tasting spot, locally made beers, there was a jazz band on the Fri night. You only had to go steps away to get to everything, Star Bucks across the street along with a Thrifty foods, etc and restaurant and separate pub right there on the property. Over all a decent stay and will stay there again next time we are in Courtney.

"Comfortable"

5
23/08/2017

I was in Courtney for business and used the restaurant in the hotel. Fast, efficient service. The room was huge, with a balcony. It was nice to sit outside in plus 25 degree weather when the sun had gone down. Service at the desk was fantastic

"Too Pricey"

3
17/08/2017

Rooms are too pricey for a small town. We have to move the beds because of the air conditioning are directly beside it, we are located at the old bldg and you have to navigate thru doors and no elevator.

"Nice place"

4
16/08/2017

We spent a night at the Westerly and found it to be a very satisfactory hotel. Good central location and easy to find. The room was clean and met our needs. No concerns.No complaints. We were pleasantly surprised to receive a $7:00 per person coupon which we used to decrease the cost of a very good breakfast. Our young make server was attentive, friendly and engaging. The front desk staff were outgoing, professional and very appropriate. I expect we'll stay at the Westerly the next time we're in Courtenay.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Robert W We appreciate your complimentary comments to our staff and the hotel! Thank you for choosing us to stay with. We are glad you took advantage of the $7.00 vouchers. They can actually be used for any meal or beverage in any of our food establishments. We look forward to seeing you again!!

"Not a great place to stay"

2
15/08/2017

Needs repairs Very noisy 7$ breakfast voucher not helpful and food was expensive Shower could not turn off Bottom dead bolt not working Very noisy Requested ground floor room was given room higher off ramp with long walk so had to pay and leave my show dog at the dog show as room was not suitable to be able to walk in and out and I could not carry my stuff to room

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Joannehelm We are sorry to hear you didn't enjoy your stay with us. We would have loved to make your stay more enjoyable. Our staff is always willing to go the extra mile and help make changes to anything you are not happy with as well as assisting with luggage. We do have specific pet friendly rooms and can not put pets in rooms that aren't specified in case people have allergies. Instead of taking the ramp there is an elevator available for that wing of the hotel to come in and out of. Most people appreciate being given the $7 voucher. It can be used for any meal or any beverage at any of our restaurants. Please accept our apologies for not meeting your expectations.

"Always great at the Comox Valley Best Western"

5
15/08/2017

We enjoyed all aspects of this fine establishment. I was really excited they have an EV charging station as that worked great for me. Staff are friendly, attentive and proud of the work they do for the company so that adds to my satisfaction knowing they feel valued by the company. Breakfast food was delightful, as is the view from that restaurant.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Jayeson S Thank you for taking the time to write such a wonderful review about us! Our staff is wonderful and they really appreciate being recognized! We love having you stay and hope you will remember us on your next visit to the area.

"Dissatisfied guest"

2
08/08/2017

Overall poor experience from musty odour from old carpeting throughout the building to not getting what I reserved and being told they had lots of reservations that week. What is the point of making a reservation if they don't give you what you ask for?

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. This was a mistake on our end and I am sorry that the front desk did not notice it when you checked in and was not able to fix it for you that evening. I have emailed you directly and would like to talk to you about what had happened and I do again apologize. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Get away sans kids"

4
06/08/2017

We've stayed here before, but pretty sure it has been updated since then. Room felt super clean and beds were comfortable. Yes two beds on our couples get away weekend :-). Last minute decision so we were lucky to even get a room over the long weekend in August. What can I say, we made it work. This hotel is suitable for couples and families alike. Pool and hot tub available. Didn't use either this time neither did we use the games room but had fun there with the children last time we visited. Got $28 worth of food vouchers as part of our deal, so we enjoyed some food and adult bevvies at the Flying Canoe. Very conveniently located onsite. Thrifty foods is right across the street so easy to pick up anything you forget to bring from home. I highly recommend this hotel.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Monixen We are happy to hear you enjoyed the long weekend at our hotel. Every thing you said is very much appreciated and thanks for letting others know through TripAdvisor. The food vouchers are our way of saying "thanks for staying with us and while you are here enjoy our on site restaurant facilities. Cheers

"solid, clean accomodation , at reasonable price"

4
06/08/2017

Clean, above average rooms, with all essentials needed for a short term stay. Not fancy, but well run establishment with caring staff. Right in the heart of downtown Courtenay, with lots of shopping, close to the ocean, and the town of Comox, which has lovely ocean views, great parks etc.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear N9241YAmartint Thank you so much for writing such a complimentary review about us! We appreciate it. Our staff works so hard to make people feel at home and welcome. We love all the positives you mentioned about us such as location, clean rooms and amenities! We can't wait for you to return!

"Best Western is the best"

5
05/08/2017

We've been staying at Best Western for many years. And with our travels, it is rare that we can't find a Best Western anywhere we travel. Always have great staff and amenities. The rewards program is an excellent perk too! And as we often travel with our two small dogs, it is nice to have good pet-friendly rooms.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Shayne F Thank you so much for such a positive review! We appreciate your comments and compliments. We love staying at Best Western's too. You always know what you are going to get. No surprises!! Cheers

"Needed a place for one night "

3
03/08/2017

Check in service was good and personable. Room was a bit dated, but clean and comfortable. Hotel has some areas undergoing renovation, that did not impact our stay. We were given a $7 voucher for the attached restaurants, and we went to the Canoe pub, which was exactly what we wanted. Good value for the money, but maybe not for a long stay.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear James A Thank you for the compliments to our staff and hotel. We are glad you chose us and then wrote up about our services on TripAdvisor! We hope to see you again! Cheers

"Febreze and cigarette smoke"

3
02/08/2017

Hotel is located in the centre of the city. Check-in was pleasant and easy. Two night stay garnered 4 - $7.00 vouchers. Restaurants were fine. Our issue was the co-mingling of air freshener and cigarette smoke in the hallway and room. They would take turns over powering each other. Open the balcony door and the chain smokers on the lower decks, their cigarettes wafting up into our room. Later on it was a DRIFT of Marijuana. The 5 degree ramp from checkout was strange, building is under renovation. Lastly, the metal bridge located nearby and the constant reverberation of tires was very annoying.

"Great service and stay"

5
01/08/2017

My wife and 2 kids and I stayed here on the way through comox valley, great location, everything within walking distance . Rooms were good , beds comfy , but most importantly, the staff , especially Kyle at the front desk were great , Kyle was very friendly and courteous towards us , went out of his way to make our stay that much better ! Thanks again Kyle !

"Dated, Disrepair"

2
30/07/2017

Had to find a place at the last minute and this one was available. Desk clerks great, but the room wasn't. Toilet didn't flush and the floor lamp light bulb was missing. This hotel is a mid-century accommodation that needs updating.

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Was the front desk able to get you moved to another room when you let them know that you were having problems with your room? The housekeeper may have taken the burnt out light bulb out of the lamp and then forgot to get a new one for it, I do apologize for that, I hope someone was able to bring one right up to you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Could be better"

3
28/07/2017

This is when I wish I could give a 3.5. Nothing really wrong but not up to my Best Western expectations. Room was fine, spacious and clean but there was a cobweb on the ceiling. Front desk was okay but person on training did not help when we inquired about the onsite restaurant. My wife is Celiac and nothing on their menu suggested they could accommodate that although perhaps they could have. The staff could have asked on our behalf. We went offsite for dinner. Hard to pinpoint but it felt like it was okay to good but not excellent. Perhaps a 4 would be fair. I think it was very expensive for what we got although a local music festival might have been why. Probably cheaper tonite which is disappointing.

"sleepless nights"

3
24/07/2017

Noisy from outside,toilet had not been cleaned very well,situated near a steel deck bridge that sounded like a race car taking off every time a vehicle drove over it,which started about 5am and lasted until well after midnight.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear harveyo80 We are so sorry you had a problem with the downtown noise. Unfortunately as the hotel is situated in the downtown core of Courtenay the noise that comes with the location is out of our control. There are so many positives to the location however, as you can walk to restaurants, shops and the wonderful River Walk right out our back door. Thank you for staying with us.

"Great service in a family hotel right in the middle of town."

4
23/07/2017

Often stay at this hotel when we are in Courtenay. The have consistently great service, a great little pub beside the lobby and clean rooms. The building could use some upgrading but they seem to always be upgrading something. Great location overlooking the river and close to everything.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Dendroctonus Thank you so much for taking the time to write to us about your stay. We really appreciated the positive complimentary comments. Service is one of the areas we take great pride in and our staff always goes out of their way to make people feel comfortable and at home. We are glad you enjoy our pub! Cheers

"Dingy experience at Best Western, Courtenay BC"

1
21/07/2017

Our room was extremely dingy, and in desperate need of renovations. Not worth anything close to $180 including tax. Wallpaper peeling away in bathroom, disgusting balcony. I emailed complaint with photos to Best Western but no one bothered to get back to me. Not surprised. I'll be staying at another hotel in future.

Managing O, Manging O at Best Western The Westerly Hotel, responded to this review
Dear randolph p Thank you for taking your time to write up about us. We are so disappointed that you felt so strongly about the state of your stay. Our staff works so hard to make everyone feel at home and welcomed. We are right now in the process of renovating our older rooms however we have some of them still in circulation while we go through the process as the Island is extremely busy this summer and people need places to stay. We do have a new wing with beautiful rooms but they are the superior room choice and thus cost a bit more. It is our hope that when we are through our renovation process that you will come and stay again so we can provide you with an experience that will please you.

"Needs some TLC"

2
18/07/2017

This Best Western is marketing itself as a hotel, but it is more of a glorified motel. Accomodation is split into multiple buildings with over half the rooms facing a parking lot despite being on the river. We checked in after a long flight. Unfortunately this took a while as the only front desk agent stopped our check in process to answer the phone. The police later showed up to attend an issue at one of the bars here. So I guess it's good they have a good dialogue with the local authorities. The rooms are in desperate need of an upgrade. But it seems like that may be in process. A big plus, the towels were really soft and fluffy. Express check-out was a breeze.

Corinne B, Manager at Best Western The Westerly Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in fact considered a Hotel not a Motel and are under renovations as we speak to improve our rooms in the old section of the hotel. We do apologize that the staff were busy at the desk, it has been a crazy summer so far. We do have a few buildings as we built a new wing a few years ago which is not joined to the main part of the hotel but our riverside building is connected with a closed in walk way which connects it to the main building. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

"Don't count on a fast breakfast!"

3
17/07/2017

Nice hotel, great swimming pool and games room, nice bar & club, but understaffing in the kitchen during busy periods. Breakfast took us more than an hour, and the small children in our family group were served last.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear GandGWhistler Thank you for all your compliments and comments. We appreciate the comment regarding breakfast and apologize! That is far too long to wait especially with children. It is never our intention to have people wait that long. Sometimes things out of our control happen such as people not showing up to work or being ill. However that is no excuse and please give us another chance. That is definitely not the norm! On a positive note we appreciate the wonderful comments about our hotel and the amenities. We look forward to your return so we can prove that that was a one off!! Cheers

"Maybe not for business"

4
15/07/2017

Good location, due to the layout of the hotel any of the inner ground level rooms are very noisy. This is a good location for vacationers and families, but maybe not the best for business travel. If you need to work in your room. Would stay here with my family as they have a great games area.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear 75trevorm Thank you for writing about us on TripAdvisor! We have great facilities for families but would like to think we are good for business travel as well. We apologize that your room was not in a quietly appropriate location for your purposes and would have been more than happy to relocate you to serve you better. Please come again and enjoy all the amenities we have to offer on site. Cheers

"the palce to stay in Courtenay, BC."

5
08/07/2017

Excellent stay... very helpful staff and clean and comfortable rooms. Great location in town - central to the Courtenay -Comox Valley area. I would recommend this as first choice for business and pleasure.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear U5650KLrickb Wow! Thank you for the outstanding review of our hotel. We really appreciate you taking the time to do so for us. We look forward to your next visit!

"Great Place to Sleep!"

4
06/07/2017

Can't say enough good about this place. We came across from Powell River, arriving in Courtenay in the mid-morning. I asked, at noon, if we could please be let into our room, so we could change for a wedding we were attending. The young man at the desk, (I thought he was English, but was actually Australian,) was MOST polite, and was able to get us into our room. So very nice - they sure didn't have to do that for us, but they did. The room faced the river, and was so quiet, we fell asleep quickly - woke up in a panic thinking we might be late for the wedding, but we weren't! After the wedding, we came back to this place, and we slept for nine solid hours. We never sleep more than 6 to 7 hours per night, so this place helps you if your are sleep deprived! The hotel gave us two seven dollar vouchers for breakfast, which was totally unexpected, but very happily taken. Had one of the best breakfasts there. The hotel is undergoing restoration/renovations. The lobby is beautiful, and perhaps this is an indication of where this place is going. We felt we would stay here again if we were in the area.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Peter F Thank you so much for such a heartfelt review of our hotel. We are so happy to have you stay and be restful and stress free for a special occasion. Our staff loves to go above and beyond if they are able. They try and make your stay as homey and welcoming as possible. Thank you also for mentioning the vouchers and your satisfaction with the breakfast. We appreciate knowing we are on the right track. We hope you come and stay with us again.

"Always clean and affordable hotels."

3
02/07/2017

We usually try to stay at a hotel affiliated with our Air Miles sponsors. Usually BW or Holiday Inns, we like to have the free continental breakfast included. Hotel in Courtenay was clean, quiet, comfortable.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear M8322VVrichardh Thank you for taking the time to write about us. We appreciate you mentioning the cleanliness, comfort and quiet. We are glad you enjoyed your stay!

"Return visit"

5
01/07/2017

We enjoyed staying at this hotel and the town of Courtenay in the spring and opted for a return visit. The walking path into town along the river is a short distance from the main door. the town of Courtenay is absolutely charming.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear lauracX8494GU Thank you for staying with us again on your return visit! We have many loyal customers and welcome you as one of them! We are so glad you took the opportunity to walk along the River Walk. It is so nice having access to it out our back door! It is great for bird watching.

"Kudos to Tyler at the Front Desk Amazing"

4
29/06/2017

There is no better welcome for a returning guest than to be remembered, despite not having been at the location for more than a year. Kudos to the amazing front desk staff, in particular, Tyler, who always remembers the guests, their preferences and their wishes. He goes above and beyond every day and makes all the difference.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear 313candacet Thank you for being a loyal customer. We love our repeat clients and make an effort to remember them as they are important to us. Tyler is very good at his job and always makes the customer feel at home. The front desk is your first impression of us so it is important that they make you feel welcome. We look forward to your next stay with us!

"Wouldn't stay again"

3
28/06/2017

Average hotel, but I wouldn't stay here again. It was loud (which is unavoidable from the downtown aspect, but certainly avoidable in the sense that I don't need to hear my "neighbours" - insulation is a great thing), fairly run down, the carpet in the rooms was dirty, the sheets certainly didn't look fresh (this is why I bring a full set of sweatpants etc to sleep in), elevator was a little sketchy, the doors would open before it fully arrived at the floor. Staff were nice, but I have no other positives to add here.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear bnksns We are very sorry we failed to make your stay a great one. It sounds like we didn't live up to your standards. We do try very hard to make everyone happy however that wasn't the case with you. I hope in the future you will give us another chance to change your mind.

"Great spot, great value !"

5
28/06/2017

This is a great spot when visiting Courtenay, BC . The rooms are clean. Halls are quiet. Staff is super friendly. It also has some good restaurants onsite, with a good variety of menu items. Great place to stay when in Courtenay, BC.

"Best westerly courtenay"

1
28/06/2017

Excellent all you really need for an unstressful rest after a mixed up overbooked westjet flight Staff kind and friendly amenities all there. Good location. Clean rooms sets the example for what service should be.

"Only partial breakfast"

3
26/06/2017

Only a $7.00 voucher toward a breakfast or dinner meal, which does not cover any meal. Even the cheapest breakfast meal is $9.00, so you always have to add some of your own hard earned money. Almost all Best Western hotels give you at least a full breakfast.

"Quick stopover before flight to Calgary"

5
22/06/2017

We stayed in the separate wing of the hotel and it was very nice. Check in and check our were handled very professionally. Great complimentary breakfast which makes it even a better deal. Would stay there again.

"Location location location"

4
21/06/2017

Hotel is located in the best possible place with all amenities less than 2 minutes away. Quality hotel and very good service. Restaurant, Pub and Jazz lounge in house. Business Centre and Wifi plus morning newspaper.

"Great location, very helpful staff, a craft beer pub onsite"

5
17/06/2017

The BW is on the edge of town right next to Hwy 19A and the road to Comox and the Powell River ferry - very handy. Close to downtown. As a craft beer fan I was delighted to discover a brewery onsite although not associated with the hotel. Hotel rate reasonable for the room provided. Will stay again.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Gardiner W We are so glad you enjoyed your stay with us! Repeat customers are our goal so we are happy to hear we warrant a repeat visit from you! Thank you for you complimentary comments and taking the time to write about us. It is greatly appreciated!

"great for get aways"

5
12/06/2017

Great staff, very clean and quiet room, comfortable and large rooms. Breakfast is a voucher for restaurant. wonderful dessert delivered to our room easy check out. located walking distance from shops and parks

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Florence L Thank you so much for the glowing review. We so appreciate getting positive feedback. I am glad you liked everything from the staff to the location and all things in between!

"Best western Courtney"

3
12/06/2017

Nice hotel, Small rooms, limited menu, Nice fitness room & pool, no fridge or Micro wave in room.. Great location, friendly staff, old rooms.. Lobby is nice, old decor in annex building..Parking is OK

"Good Stay"

4
08/06/2017

Hotel staff was very friendly and helpful. Room was a comfortable size, very clean, good bed and linens. Only issue with room facing the river was tire noise from vehicles going over the bridge but it wasn't loud enough to disturb us. Adjoining restaurant with varied menu, reasonable prices, and very friendly staff. Would recommend this hotel.

"Best hotel in Courtnay!"

5
08/06/2017

Best hotel in Courtnay! Would stay there again for sure. Staff was very friendly and helpful. Other guests were loud, but that dosent reflect on the quality of the establishment. I would reccomend staying here.

"Good Best Western property"

4
05/06/2017

Great value; for the price. Extremely clean rooms even though dated. Was very quiet room. Vouchers given for breakfast were greatly appreciated. Staff on check in were very friendly and service in restaurant was great. Would definitely stay again. Met my expectations for a Best Western property.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear marinasZ729HG We love all your positive and complimentary comments in regards to our hotel, services and amenities. Thank you for recognizing our commitment to our customers. We get lots of repeat and loyal followers because of it. Your time to write about us on TripAdvisor is greatly appreciated. Thank you!

"great stay"

5
05/06/2017

clean,comfortable, quiet. Restraurant had good food. Good location . Comfortable beds and the room was very clean . Stayed there for 2 nights on business and had a very comfortable stay.. The room was quiet and the hotel staff friendly and helpful. I would certainly not hesitate to go back or to recommend this hotel to anyone passing thru Courtney. I will definitely be back.

"Great spot with really nice convenient ammenities"

4
02/06/2017

Was a really easy stay due to the access of their on site options. Was a short drive to downtown which has some wonderful boutique style shops. Lots of parking for any size of vehicle. Room was nicely set up and decorated.

"Beautiful area"

4
01/06/2017

Hotel looks nice from outside. Staff and rooms meet expectations of best western quality. The pool could be bigger. Outside parking was limited for space infront of the wing we were in but overall we would definitely stay again

"The Best"

5
01/06/2017

A comfortable place to stay and recover from the days traveling. I always get the Best rate through their website plus they include 2 drink food certificates worth $14! Close to the major venues, shopping areas, and river walks

"Very Nice Stay"

5
31/05/2017

This hotel was a great location - 6-8 minute walking distance to town of Courtenay. The rooms and overall hotel were very clean. Staff were helpful and courteous. It was a bonus to receive a $7.00 voucher per day that could be used towards food/beverage in either of their 3 restaurant/pub/lounge. Beds/pillows were comfortable and clean. Our room faced the river/bridge and it was a bit noisy as cars went over the bridge, but we got used to it.

"A Hairy Situation"

3
29/05/2017

Cider Bottle caps on the floor of our room, pubic hair on our toilet and hair on the inside of our shower. This is what we found as we walked into our room...We wiped it down ourselves...We checked out the sheet on the bed and those seemed to be about the only things that were clean. Bed was great...Walked around the room in our flip-flops. All of these things are not something you except to do when you ae paying $100 + per night...

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear AI N You are absolutely right! You expect the room to be 100% clean. Usually our housekeeping staff is fastidious about their work and we get complimented on it. I am sorry you didn't call down to our front desk who would have been happy to move you. On a positive note thanks for the compliment on the comfy bed! I hope you give us another chance!

"Best Western Hotel Review-Westerley"

4
29/05/2017

Over all a good place to stay, close to all amenities.Room was clean,Beds comfortable would stay there again.Close to the river with a nice walk along the side of it. Food in the restaurant was good and the service excellant Front desk staff knowledgable and happy to help.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear S4825AProyl Thank you so much for all your positive comments and compliments. It spurs us on to keep up the great service we like to provide. Our staff is always willing to go the extra mile. I am glad you enjoyed the room and the food in our restaurant. That is always great to hear. Cheers

"Excellent Thursday Buffet"

4
24/05/2017

Invited cout to their Invited out to their buffet last week. it was roasted Loin of pork.5 star.lots of salads and dessert.Planning on going back this week for their Roast beef.Made Reservations and everything was first class.I inquired about the cost and 3 seniors dined for under $40.

"Average but haven't been to others in area"

2
06/05/2017

I haven't been to Any other courtenay hotels but I found this experience sub-par. The Pillows must have not been changed as they smelled like different things. That was disappointing it might give some indication of cleanliness which at first impression seemed good. The building itself and interior seems like it's straight out of the 60's

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear curtism432 Thank you for writing about us and choosing our hotel. We are very sorry about the pillow. I hope you called front desk to get it exchanged! They are so happy to help solve any customer problems and make your stay a great experience! We have very high standards for cleanliness and are often complimented on it. The hotel is going through a interior upgrade and as it is such a large facility with lots of onsite amenities it can be a long process. Soon it will all be done.

"Good hotel but avoid room 508"

4
21/04/2017

There are good things about the Westerly - location, staff, restaurants etc but be careful of the room you choose. 508 and all the even numbered rooms in the new wing face on to an ugly concrete wall. The odd numbered rooms have a much better view. 508 is the wheelchair room and while it would be great if you were actually in a wheelchair I kept tripping when I went into the bathroom because of the sloped floor. And the height of the shower worked for me because I am 5 feet 5 inches but if you were taller it would be awkward. The towels are great though! Good working area and good wifi.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Kate181793 Thank you for the compliments to our staff, location and restaurant facilities! Also thanks for the mention of the good wifi, working area and towels. We are sorry to hear you weren't too happy being in the special needs room. Sometimes we need to use them if the hotel is full and the room hasn't been booked. It is meant to deal with issues associated with people with challenges. Hopefully all the other positive aspects made up for that. Cheers

"OK Hotel"

3
16/04/2017

Staff are helpful and competent, but much of the hotel remains seventies-ish. The photo on here is of the new building, the rest of the hotel is much more dated. The hotel seems to attract smokers, so you walk through clouds of smoke at every entrance. The ski and base crowds seem to party a lot, so sometimes a bit noisy. All things said, a 3 star.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear TomHlavac Thank you for writing about us on TripAdvisor! The older part of the building will be going through a remodel soon so we can update the older part to come into line with the new wing. It is a large establishment and takes time to re do the whole building but we are on that route. Thank you for staying with us and please come again!

"Best Western is the best"

5
16/04/2017

We've been staying here for over ten years and have always had a positive experience. Best Western is consistent with their quality and cleanliness of rooms, outstanding and courteous staff, great food selection and amenities. Best Western is always our preference.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear Shayne F We are so glad you like the consistency of our quality and cleanliness of our rooms. As you mentioned our staff is OUTSTANDING and always makes our customers feel at home. Thank you for recognizing their attention to detail. The nod to our food services and amenities is greatly appreciated! Cheers!

"Snowboarding at Mount Washington"

5
27/03/2017

Hi Again: I would like to review the Best Western Westerley Hotel in Courtenay, BC. My wife and I and our two home stay students stayed here for one night with our dogs in a pet friendly room. I must say we enjoyed the Hotel immensely, and the staff were very hospitable and courteous. The rooms were very nice as we rented two of them. This was a brief stopover on our way to Mt Washington Ski Resort. One thing we really liked was each member of our party got a seven dollar voucher in the Restaurant which allowed us to have dinner on our way home even though we had already checked out. We really enjoyed our stay here and will be definitely coming back again. Our dogs enjoyed it too. Thank You.

Managing O, Managing O at Best Western The Westerly Hotel, responded to this review
Dear chrisslater2015 Thank you for such a wonderful review!! We especially liked that your dogs enjoyed their stay as well! You mentioned our best asset; our staff. They always go out of their way to make you feel at home. The many facilities at our hotel such as ski storage, games room, pub, restaurant and liquor store along with the great location makes for an all inclusive stay. We look forward to seeing you again soon!

"Last minute booking"

4
26/03/2017

Last minute booking and pleasantly surprised. Stayed in very old rooms but clean! So much cleaner than a motel up the street! Facing the river the rooms are rediculously loud so I would advise finding a room that doesnt face the river traffic. Staff very accomedating for early check in.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Bradley W Thank you for taking the time to write about us. We appreciate your nod to our housekeeping. They work extremely hard to make our rooms VERY clean. I feel that is one of the most important aspects of a stay. Our staff likes to accommodate our clients in any way possible. We are glad we were able to get you into your room ahead of time! Cheers,

"Great Hotel!"

5
20/03/2017

Great staff, amenities, restaurants and bars. We enjoyed outselves at our stay. Thanks for the great service. Food was great, nice having a liquor store on site aswell, that was nice. Rooms were clean and very roomy.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear RickFurtado It seems we were able to tick off all your boxes! Thanks so much for the glowing accolades! We really appreciate them. We look forward to seeing you again!

"Two week stay"

5
17/03/2017

I stayed at this hotel for two weeks while teaching a course in Comox. The rooms were modern and very well kept, and at the end of each day I came back to a thoroughly cleaned and made up room. During my stay, I had a chance to meet with the cleaning staff member, who took care of my room, and had a chance to thank her personally for taking such good care of my room. An honorable mention to the front desk, and especially Alex, who were always friendly, courteous, knowledgeable, and always willing to try and make my stay as pleasant as possible. I am a Forest Technician from central Ontario, and this is the first time I have traveled to this area. With the help from the front desk staff, I was able to see many of the natural attractions this area had to offer. By far, this is one of the best hotels I have stayed in, and I would highly recommend it to anyone coming to the area. This hotel is located on the river leading to the Courtenay Estuary. There is a paved walking path the length of the town, along the river, leading out to the estuary where you can see the tides coming and going.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Colin1062 First of all thank you for such a glowing write up about our hotel, staff and services. The Courtenay/Comox area is beautiful and I am glad you had a chance to explore a bit of it while here on business. Our staff is always willing to help make everyone's stay a little extra special and they strive to make you feel at home. We will pass on your compliments to housekeeping and Alex. They will definitely appreciate them! Hopefully more work will bring you back!

"One night only, property in need of a refresh"

3
15/03/2017

I stayed at the Westerly Hotel for one night whilst in the area visiting family. Having grown up in the area and since moved away many years ago, I've always known of the property through the years and I was surprised to see that it had become a Best Western property with what appeared to be renovations and and addition to the property built on site. The exterior is appealing and fresh looking in comparison to what I remembered which gave the appearance of a promising new property; however, upon entering the physical hotel it appeared as though very little had changed over the years apart from some paint/wallpaper. Check in was quick and easy and thankfully my BW Rewards status was recognized and an upgrade was offered. A voucher card for $7 was also given at check in which could be used at any of the on site food & beverage venues which i thought was an odd number (why not $10 or $5) which was used the following morning for breakfast. The room was on the 4th floor at the back of the building and although it was clean and reasonably well appointed it was very tired looking and not in line with the appearance of the newly renovated addition. The room was a decent size with a medium sized refrigerator and small microwave. The odd thing was the fact the coffee maker was inside the bathroom which seemed completely impractical as it should have been in the main room, and could have realistically replaced the microwave as that appliance seemed somewhat out of place and generally useless. The property offers free WiFi which was reasonably quick and reliable, as well as free parking either above ground or below in an open parking area. Given the lack of choice in the area, BW can effectively do what they want and still have relatively high occupancy; however, this property is definitely in need of a modernization as presently it looks like the front of the property doesn't match the rest which is the definition of 'window dressing' to say the least.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Neil791 Thank you for choosing our property to stay at during your visit back to Courtenay. We put the new wing on the hotel a while ago and it houses the superior rooms. The original part of the building is older and therefore the rooms are at a lower rate. Cleanliness is one of the most important factors in a successful stay at a hotel and we are glad we accomplished that for you. Compliments to the staff is always good to hear. We are happy your check in was a positive experience. We appreciate all your other positive comments about the property and what it has to offer. Thanks for writing about us. Cheers

"Not a 4 star"

2
20/11/2016

I don't know how sites have this hotel as 4 star. As soon as you walk in the front door you are hit with an old smell. Room was OK and clean. Luke warm water for bath. Great comfy bed. The biggest issue was party people above, laughing , jumping , singing. Called front desk at 4 am and they said they would check it out. Could not see anything was done as it continued. Noise in the hall, opened the door to see a girl getting ice from machine at 5 am . She turned and ran down the hall. The ice machine is very loud. Tired of all this and just packed up and left a 6 am. Would have rated 1 star but had to give 2 just to say the room was clean. I bid for a 3 star on priceline and was " upgraded" to this 4 star. The Kingfisher Resort is listed as 3 star.The old House Hotel a 2 star. What an unbelievable injustice of star ratings. This hotel comes no where the quality of the Kingfisher or Old House. I can't see how this hotel can be judged better than those two. In a previous response from Management says they have no control over Priceline star rating. I would think management should care to try to change it so they do not keep getting negative reviews. You should care about being rated too high and not being able to meet customers expectations of a 4 star rating. The rating is definately out of wack for this party hotel. Please spend some time and get your rating changed. Stay here if you don't care about peace and quiet. This is a 2 Star at best and by the way, we did not get a cheap deal. Paid a price that should have justified the front desk staff to do something about party people.

"Great staff!"

5
19/11/2016

The staff are all very friendly and willing to go the extra mile. I have been regularly staying in this hotel over the past 2 years and every stay is a wonderful. Room is alway clean and beds are comfortable. Great sleep every night

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Karl O Thank you for your loyalty. We appreciate that you have chosen us for your stays in Courtenay. We always get complimented on our wonderful staff. They do go the "extra mile" as you said. It is our pleasure to provide you with a clean and comfortable room on a consistent basis. That is our goal.

"Nice stay"

4
19/11/2016

Would stay again. Good breakfast coupons, takes $7 dollars off any purchase. Good internet connection. Comfortable bed. Clean and spacious room. Fast check-in and check-out. Thank you for the upgrade. It was a very nice stay!!!

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear corneliay2016 Thank you for staying with us and then writing a wonderful review about the hotel and our services. We really appreciate that you mentioned the comfort and cleanliness of your room. Our front desk staff is efficient and friendly so it makes for a welcoming and smooth transition from your travels to your room! We hope to see you again.

"Awesome Service!!"

5
10/11/2016

I'm a pilot with a local airline and I stay at the Best Western in Courtenay about once a week. It's practically my second home. This is by far the the best hotel I stay at for work. The service is amazing. Tyler at the front desk is always helpful and makes me feel at home. Try the canoe burger on trivia night at the flying canoe. Cadance is our server nearly every night. She's the best. Awesome atmosphere, cool west coast vibe, good food and great beer. I highly recommend this hotel.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear skydude77 This is a wonderful review and we are very grateful for it. Our staff try so hard to make people feel at home and go the extra mile to let you know how much we appreciate you making us your choice when staying in Courtenay. We appreciate your loyalty and business and love our repeat customers as we can have a relationship with them. I will pass on your compliments to the staff and look forward to seeing you again!! Cheers

"The Cootie inn"

2
09/11/2016

Do you ever feel when you walk into a hotel that although at first glance it might be ok , in reality you might get cooties? I call that the "cootie factor" and this place has it. It was obviously built in the late ' 70s by the still present globe light fixtures, ancient elevator, painted wooden doors, popcorn ceilings etc. The halls have never been renovated just painted again and again and it shows. The smell is also a dead give away. The exterior is quirky, awkward , difficult to get around and just plain dark, The ramp to the lower parking is terrible and as other reviewers said there is no secure parking and I did NOT feel safe parking and going into the back of the hotel at night alone. The lobby was somewhat "updated" but check in was slow as phone calls take priority over real live guests. Wifi was ok but slow and I could not get on as the wifi code the gave was too long to fit into the code box on the log in page. I was at the back of the hotel which they seem to think is premium but the noise from the traffic on the metal bridge goes 24 hours and sounds rather ghostly. There was also a pump going outside and yahoos outside yelling. The guy in the next room kept blowing his noise and honking- his wife turned the tv up to mask it- oooohhh my..... The hotel layout is weird and convoluted. The restaurant and pub were empty. The carpets were from the '90s. To be fair the room was better than the common areas I enjoyed the lamps- my aunt had those back in '84 and the furniture was from the same era. But, the room was clean enough. Cheap toiletries. There was a flat screen tv bust most channels other than the basics were not available. The bed was comfortable One thing when reading past reviews is the manger's inability to see what people are saying. One person said the food was ok and he replied he was "glad it was to their liking" what? Or when they complained about a filthy balcony they were to next time report it and it will be cleaned. It SHOULD have already been cleaned. You should have to waste your time in a hotel reporting things and waiting for correction. I do not understand the people who seem to like this place. I for one am not a fan.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Coffeechik First off I am sorry that our hotel was not a good fit for you. However I was glad to hear you found the room clean and the bed comfortable. The two most first and foremost things important to a good sleep and positive stay. I just drove down through the USA and stayed solely at Best Westerns. None of them had secure parking. Usually that comes with a higher class of hotel. I appreciate all your concerns about the decor being outdated. This is an ongoing project for us with such a large establishment and costly as well so it has to be done in stages. We are currently doing this and in the process of redoing the dining room and then the older rooms. I don't understand the problem with the wifi code but a quick call to the front desk should have sorted that out. I hope you try us again. Thanks for writing about your concerns so we can learn through the consumer to make our place even better!!

"Great Stay, Great Value"

5
29/10/2016

Whether you are staying at the hotel or another, or living in the Comox Valley: I definitely recommend trying the dinner buffet. It's a great value, and the food and service are really good. We especially loved the mussels.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Maureen W We are delighted that you enjoyed the dinner buffet and have let others know through TripAdvisor! We look forward to seeing you again soon.

"Western at it's Best"

5
20/10/2016

We went to the central Vancouver Island for a week long retreat and the Westerly was our base. We staid in the new mountain side wing and it was a worthwhile upgrade. Newer, quiet and well appointed, definitely a Plus. The meal vouchers more than made up for the lack of a free breakfast... you could spend them any time in any of the three eating areas. Staff was good and great in the dining room and pub. We would definitely stay here again.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Haythometravel I am so glad you made us your choice as a base for your holiday. The Courtenay/Comox Valley is beautiful! So much to see and do. We appreciate the compliments to our hotel as well as staff! I hope you will come and stay with us again.

"Best Western, Courtenay"

5
15/10/2016

Rooms are very large, more pillows than needed. Our room was very quiet. Rain against the windows didn't affect sleep.Terrific service in the dining room for all our meals, as we ate all our meals there except once. Had a fridge for evening snacks. Excellent service by all members of staff.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Hi Byron W Thank you for staying with us and thank you for writing about us on TripAdvisor in such a complementary way!! The staff always appreciates getting complimented as they tend to have a habit of going out of their way to make people feel as comfortable as possible. Please visit us again!

"Priceline bamboozle!"

2
12/10/2016

Disappointing! I booked this hotel for a one night stay through Priceline's "Express Deal" as a 4-star hotel. I have been to Courtenay many times and I was only aware of 1 hotel in town that would come close to a 4-star score....... I was not expecting this hotel to be revealed as the secret "4-star" facility. This hotel is 2.5-star from my experiemce. Staff is awesome and they're being put in a difficult situation with this ridiculous rating. Good job staff!!

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear Hound 103 Thank you so much for the positive comments regarding our staff! About booking through 3rd parties such as Priceline, we have no control over how they rate hotels. We are rated a 3.5 star hotel by BCAA and Star Quality. As you can well understand our staff is put in a hard place to deal with these websites and situations. We always encourage people to book directly with us so they can get the type of room they expect to have on arrival. Thanks for writing about your experience.

"Excellent"

5
09/10/2016

A huge shout out and thank you to Michelle, who managed to accommodate 19 students and 2 chaperones, who were unexpectedly stranded in Comox when their flight was cancelled at the last minute and on a long weekend too. Great service and a great stay.

Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review
Dear anugara Thank you, thank you for the great shout out to Michelle and all our staff for scrambling to make your unexpected stay a great experience. We appreciate you choosing our hotel. Please come again!

"WONDERFUL staff"

4
07/10/2016

The main hotel is a little "dated". Fitness Room/Pool is buried in an odd place and tricky to find. That said, I had a great experience here overall. Staff was friendly, attentive, and went "above and beyond" multiple times. Hotel Restaurant was only so-so for food but the onsite pub has great food, including hand-thrown pizza baked in a wood-fired oven.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear brettchandler Thank you for taking the time to write about us on TripAdvisor. We appreciate all your positive comments and compliments. We love hearing about our wonderful staff who go out of their way to make everyone feel welcomed and cared for. I love the pizza as well. It is yum!!

"GREAT PLACE TO STAY."

5
05/10/2016

We were very pleased with the room ,it was very clean and smelled nice.The bed was very comfortable.The Hotel is located near Vancouver without all the city noises and traffic.The staff were all pleasant and helpful.Breakfast was very good,

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear poad59 First of all let us thank you for choosing our hotel in Courtenay to stay at! We are appreciative all of the positive comments you made regarding our product, cleanliness and staff. It is nice to hear your compliment to our breakfast. Please come and stay again.

"Business Overnighter with my Wife"

5
26/09/2016

The front desk was eager to get us the best rate and room for our money. My wife left her special pillow in the room when we left and the hotel had neatly packaged and tagged it for her to go back and pick it up.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Roland P Thank you for writing about us on TripAdvisor. We are glad you were happy with our front desk and their efforts to provide you with our best rate possible! I always seem to leave something in hotel rooms when traveling myself so I know how important it is to try our best to return lost items! Thanks for staying with us!!

"Short term ok"

3
24/09/2016

Spent 4 nights here for a conference, place looks it's age. What I don't like is hearing neighbours, especially foosteps that go on forever above you. Pool is not huge but ok. Room was ok but parking was hard to find.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Nicq I am glad you were happy with your room and our pool area. It is a large property so unfortunately not all cars can park in front and that is why we have underground parking and parking outside the back portion of the hotel. Thanks for staying with us! Cheers

"Loss of perks"

3
23/09/2016

For the 4th time we have stayed here & the first time I booked through Expedia, I have found out that by booking through Expedia this hotel does not honour their rewards program, offer their food discount voucher & would have discounted the Expedia rate if we had booked through the hotel directly, a $50.00 lesson learned!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear bwkyba You are correct. Booking directly for all BW properties is the way to go. Expedia ,of course, takes a cut so we are unable to offer the extras.

"horrible wifi"

3
20/09/2016

location decent, pub decent. front desk and staff very nice. Its not a bad property. But the wifi is overwhelmingly horrible. Am here for the MISA conference & cannot maintain a connection. As i tried to write the review it dropped several times and time of day doesnt matter. Am in a room in the 230 block & its horrible. Dial up is actually better. Until the wifi gets resolved its not a good choice for bus travel

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Eric4227 We are sorry you experienced problems with our Wifi. We wished you had called to the front desk and let us know while you were experiencing the difficulties so our IT person could have figured out the problem for you. This was truly unfortunate that we didn't know you were having this problem until we read your review after checking out. On a positive note we really appreciate you complimenting our location, pub and staff.

"Limited ammenities"

3
20/09/2016

Pool was great ammenities in the room poor, great location. The restauant was overpriced. If your only going to be in a central location near stores, this place would be great. The staff was very nice and the lobby /bar was in the building.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Laura D Thank you for writing in TripAdvisor about us. Our location is great and you are within walking distance of stores, restaurants and the beautiful River Walk all reachable without having to get in your car. We appreciate the compliments to our staff as well. Cheers

"Excellent!!"

5
18/09/2016

Great place to stay. We were upgraded to the newer building and the rooms are clean fresh and modern. Couldn't hear the traffic either. Staff were very competent and let us check in early too. Would def stay there again

"Tale of two hotels"

4
15/09/2016

So the story here is they have a new building out front that they show in there pictures. But the majority of there rooms are in the back in the older building. If you want a room like the pictures then your looking at the more expensive room type The new building is great the old one not so nice. So keep that in mind. Also for whatever reason they choose to do a breakdown of what you charge to your room. Line by line. So there's no way to charge liquor without your company seeing it. This is kinda dumb as most other hotels that just show a room charge of $43.56 (shark club at sandman as an example) So if you have a LOA and want to have some beers with dinner this hotel is a poor choice.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear keadyn Thank you for writing about your concerns and opinions on our hotel. Yes our new wing has the upgraded rooms as to be expected. We have several different price levels according to the room type. When booking you have a choice so you can book a room within your budget. Thank you for staying with us!

"Good room and value"

4
14/09/2016

A decent hotel in a good location. Our room was clean and quiet. Limited local information for dining and staff a little aloof. Wifi was fast though so we were able to get the lay of the land pretty quickly. We will stay here again as they allowed us to have our 2 dogs with us in our room.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Hans E We are glad you stayed with us and were able to have your two best friends with you as well. I am sorry about the lack of information for dining options. Usually our front desk is our best asset and very knowledgable. Could be someone new to the Valley was on staff that night. I am sure any of the other staff would love to have been of assistance. There are many great restaurants very close to us as well as our pub, lounge, dining room and room service that is on site.

"Best Western comes thru again!"

5
12/09/2016

I always expect a nice hotel when I book a Best Western and this one is no exception. We stayed in the new wing, very clean and modern. Beds are very comfy! There is a pub in the hotel which is across the way from the new wing, handy! If you are looking for a nice clean and comfortable place to stay, this is it. Also, would like to compliment Thomas at reception, very professional and helpful, thanks!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear TazaCalgary Thank you for staying with us and following up with a write up on TripAdvisor. The new wing is very nice and worth the small amount to upgrade. The pub as you mentioned is very handy and we have room service, a lounge and a restaurant on site as well. I will pass on your compliment to Thomas! Thank you

"Great location and friendly staff at hotel in Courtenay, B.C."

4
11/09/2016

This Best Western is located beside the river walk along the Puntledge River in downtown Courtenay. The hotel has a pool and fitness facilities, but we preferred joining townspeople in walking and biking the river walk. We only had to cross the hotel's parking lot to reach it. Our room was located in the older part of the hotel--convenient for reaching the lobby, dining room and pub, but probably not as well soundproofed as newer sections. On our second night it sounded as if some hiker with heavy boots kept tromping around the room above. The hotel staff at the registration desk was friendly and helpful as was the bartender/waitress at the hotel's Flying Canoe West Coast Pub.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Lotsofnews You do have lots of news! You managed to touch on several great points about staying at our hotel! The River Walk being one of them. No need to get in your car to enjoy a beautiful outdoor walk along the river to the estuary and bird watching area. As well, lots of shopping and restaurants are within walking distance. Thank you also for acknowledging our staff! Cheers

"SOLID CHOICE IN COURTENAY"

4
11/09/2016

Pleasant one night stay at this popular hotel. Good sized room, good bedding and with all the bits and pieces needed for a good overnight stay. Kudos for an excellent breakfast buffet included in the price and with top notch wait staff as a real bonus. Only complaint was the worlds lowest toilet. I don't know where they found these things it sure would be nice if they invested in something about 12 inches taller.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Ken927 Thank you for staying with us. I am glad to hear our "top notch" staff took care of you! A good night's sleep is the most important thing so we are happy that was achieved! Please come again!

"Yearly soiree"

4
08/09/2016

I stay once a year at this hotel and have always had a great stay. The front desk staff is accommodating, you have a pub a billiards room, restaurants, work out room and a pool all under one roof. It's central location to shopping and restaurants is very convenient.

"Hotel is tired and needs updating"

3
07/09/2016

Pool and fitness room were closed for maintenance. Ice machine was broken. No Airport transportation provided, taxi may, or may no,t be available for early morning flights. Breakfast is not available for early morning flights; although a coffee pot is available in the lobby.

"great stay in courtenay!"

4
30/08/2016

we had a terrific stay at the westerly in courtenay, the staff and location were terrific, there were many great amenities, and the location is close to great food, beverages, and outdoor adventures. we will for sure stay again when we are in the comox valley!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Brad W Thank you for exploring the beautiful Courtenay/Comox area! But best of all, thanks for staying with us while doing so! We appreciate all your positive and complimentary comments. Cheers

"Great Location"

5
30/08/2016

Excellent location central. Staff very helpful, brew pub adjoining hotel. Would definitely stay here again. The front desk person recommended a few restaurants, two which we tried and they were exactly as he described. Try the Black Finn Restaurant overlooking the harbor in Comox which is 10 minutes away from the hotel.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Peter M Thank you for writing about us in TripAdvisor and telling our potential customers what we have to offer. Compliments to staff are appreciated as they work hard to make your stay the best it can be. We are glad you enjoyed the area. It is beautiful and worth exploring.

"Great front and restaurant staff, fairly good rooms"

3
28/08/2016

We found the staff at this facility to be committed and friendly with the exception of perhaps a chambermaid who forgot to clean our room on day 3 of a 4 day stay. The room we were in was a little tight because of the king sized bed. It lacked adequate storage space outside of the closet. The furniture and appliances were modern and in good shape, but the pillows seemed in need of replacement. The view from our room on the second floor of the rear annex was quiet and had a view of the parking lot. Relatives had other rooms at the back of this building which overlooked the river to the east and were a little noisy at times due to traffic on a nearby bridge. As has been stated elsewhere the common areas of this hotel are getting a bit tired, but they are clean. Food vouchers were issued on check in which we could have used at any of the restaurants in the facility....we used them only for the buffet breakfast which was varied and good (especially on Sunday). The senior waitress in this eatery was really friendly and genuine. The front desk staff attended to all of our concerns and went out of their way to attend to the special needs of our four room group.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Bruce_Raynor Thank you for your compliments to our wonderful staff! They work hard to make our guests feel like friends! And they treat you like friends as well. The food vouchers are issued to people who book directly with BW instead of another online companies. I am glad you made use of them. Every bit helps these days! We apologize for the room being missed over that one day. A quick call to front desk or housekeeping could have rectified that or any other situation that was missed. I hope you and you family will return again!

"Perfect Location ..."

5
26/08/2016

Stayed here on August/2016 Long weekend .. The check in was smooth as well checking out .. Courteous staff and very accommodating when i needed information .. Hotel has a restaurant, with a discount coupon for staying there .. there is a bar, lounge , a liquor/beeer store next door, a bar and restaurant also next door .. great location for starting ones vacation .. I plan to stay again ..

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Hi James M We love your write up about us and especially the part where you say you plan to stay again. It sounds like all our on site amenities were put to good use by you. We look forward to seeing you in the future! Cheers

"Good hotel, central location. Decent brekkie buffet."

4
24/08/2016

Stayed here two nights and have no complaints. The rooms are clean and the beds are comfy. Lots of parking, Good soundproofing, we stayed in a room near an elevator and yet couldn't hear much noise from the hallway. We had the breakfast buffet, which was a reasonable price. There was a good selection of food including make-your-own waffles. All the hot food was fresh and tender; no leather bacon, no rubber sausages and no mealy scrambled eggs. With a brewpub on premises and a restaurant across the parking lot, this place has all you need for your evening entertainment. We'll be back!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear notdex Thank you for a glowing review on all accounts. It is wonderful having such a happy customer who found everything up to snuff! Thanks also for taking the time to write about us on TripAdvisor. We appreciate it!! Cheers

"Excellent dinner suggestion."

5
22/08/2016

Thank goodness the fellow who checked us in suggested a local restaurant within walking distance for an outstanding meal.. and a candle! We wondered if a pet had been in our room. Since pets could stay anywhere in the hotel.

"Clean Rooms"

4
19/08/2016

The room was really clean and comfortable. I especially liked the TV remote being in a 'sanitized' bag. Being a germaphobe, I definitely appreciated that extra touch. The bathroom amenities could have been nicer but bathroom large and clean. An outside patio/restaurant would have been great. Well, there is one but it faces the parking lot.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear PortMoody5 Thank you for choosing to stay with us. The comments on the cleanliness of the room makes us very happy as that is so important!! We do have an outdoor patio as you mentioned and it is beside the parking lot but when you are seated you can not see it as it is fenced. Again thank you for your positive comments! Cheers

"Terrible"

1
16/08/2016

The room decor was very dated, but inside the room was clean enough. Smelled old. the extremely small balcony was very very dirty. There were bugs and spider webs all over the place. It had not been kept up at all. Could not even stand on the balcony as spiders were crawling beside above and on the chairs, etc. Very disappointed. Breakfast buffet was OK but tasted like the bacon had been deep fried in week old oil. The only thing that was good here was their lounge had very friendly service.

"Best in town, but ..."

3
15/08/2016

We recently stayed at this Best Western for 1 night. The staff were very attentive upon check-in and followed up quickly after we were in our room. We were offered an upgrade to a "river view" room without an increase of our prebooked room rate. The river view rooms are nice and are at the back of the hotel. Unfortunately, they face the main highway, and steel decked bridge, leading in & out of town. Vehicles travelling over the steel bridge are noisy and go on 24/7. The whole hotel could use a bit of a refresh/update as it seems a bit dark & older. We were very pleasantly surprised at the quality of the breakfast and the service offered, something you don't normally see with breakfasts. One thing we found a little annoying was the hotel charged us an extra $50 on our credit card. Upon contacting Best Western we were advised this was a "deposit" and it would be refunded once processed by Best Western and our credit card company. A little forwarning of this would have been nice!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear kmhardman2016 Thank you so much for staying with us and doing a write up as well. We appreciate all your positive comments and compliments regarding our product and services. We loved your feedback on the breakfasts. As far as the $50 on the credit card, it is just a hold and most hotels do it. You may not have noticed it before as it just falls off.

"Avoid this hotel"

1
15/08/2016

My family and I recently stayed at this hotel for one night while transiting to our vacation destination. I would not stay here again and would recommend the nearby Holiday Inn Express instead. The Best Western is shabby and run down with a cigarette smoke odour. The staff at check-in were polite but not very helpful. It was difficult to find our room given the strange layout of the hotel and dark access. The room itself was fine and standard but we were in the newest part of the hotel, situated over a pub and across from a bar and beer and wine store so this made for a noisy stay. Parking was difficult especially since we were towing a boat and access to the hotel was extremely awkward. The parking for oversized vehicles was in a dark corner of a back parking lot adjacent to a wooded area and the highway. Not secure and several "shady" characters roaming about. We got absolutely no sleep. We decided to stick around for the buffet breakfast which was a big mistake. My "fruit salad" was stale and the other food options were subpar. We checked out early and will never go back!

"Convenient and Comfortable"

4
13/08/2016

We stayed at this BW for one night of a BC Ferries circle route trip to Prince Rupert and on to Whistler. It was a comfortable experience, conveniently located, with restaurants and pub close to hand. No complaints. Nice room. Great staff.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Garth G We are so glad you decided to pick our place on your round trip route! We have a great location so that you are able to walk to the restaurants, bars, stores and to take in the River Walk as well. Thank you for recognizing our great staff! They are our best asset!!

"Great stay"

5
08/08/2016

very convenient, and pleasant. restaurant buffets were very reasonable, The staff were exceptional, We didn't use the pool, but it did look very inviting, next time we will find time. This hotel was centrally located.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Gloria S We love hearing about our best asset; our staff! Thanks for the recognition. We feel it is important to provide an affordable meal for our guests. The pub has fabulous food and wood fired pizzas as an alternative. Or if you are tired room service is also available. We look forward to your next visit!

"Excellent"

5
07/08/2016

Stayed at a few differant hotels on our 2 week trip. Had been at your hotel before and remembered how nice it was. After being dissapointed at a few others on our trip we went back to the best western. Will only be staying at Best Westerns from now on! Great service,clean rooms and on budget compared to the rest we have stayed at. Thanks for the great service and hospitality! Jim Russell

"Great service!"

5
06/08/2016

The Westerly Hotel is a solid and well appointed hotel. Here's where it stands out: 1. The hotel is located right next to the Courtenay Riverway Heritage Walk. It's a great and relaxing way to unwind after a long drive. If you stay here, take full advantage of it! 2. It's the little things that make the difference, and the owners of The Westerley understand that. Shortly after I checked in and went to my room, the front desk called to let me know me that if I had forgotten any toiletries, they could help. As it turned out, I had, so the offer was most appreciated! Overall, a very good experience.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Dave2011 Thank you for an outstanding review and taking the time to do it. We really appreciate your comments and our staff always strives to go the extra step. We want to make people feel at home. I am glad you took time to do the River Walk. It is particularly a favourite with bird watchers.

"Quick stay"

3
06/08/2016

The restaurant and pub were well run by staff. The floor creaked at night in adjacent rooms making it difficult to sleep. Difficult to negotiate the parking area. Need more signs for elevator and stairs

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Michael S Thank you for staying with us. I am glad to hear you enjoyed the pub and restaurant and the service provided by our staff. I apologize for the noise you encountered and other difficulties you had. Please stay with us again. Cheers

"Disappointing 4th Time Visit"

3
06/08/2016

In the past a great place to stay, but a number of problems with disinterested, uninformative and unfriendly service this time at the front desk. Seemed to have no time of day for us. Generally, the hotel offers some good qualities and is the reason we stayed here again. Currently the price is high for what is received; for example, discounts for breakfast and other perks no longer apply. Too bad, but may look elsewhere on future visits to Courtenay.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Ray T I am so surprised to hear our front desk staff didn't provide you with the service they always are so well praised for!! This is the FIRST time I have ever heard that. They are generally praised by all our customers. Someone must have been having a bad day. I apologize for that! We do provide $7.00 food and beverage vouchers for people who book directly with us or Best Western. If you book using an external booking company for example, we have to pay them a fee so we don't have the extra to provide you with a voucher. Please book through BW or us and stay again!

"Could be noisy"

3
27/07/2016

We stopped here first while looking for a place to stay overnight before taking the early morning ferry. The property looks lovely but many of the rooms face out over the parking lot and bar next door. While this might be ideal for some (just walk over for a drink) it seemed to be a very busy bar with a good crowd outside. We weren't comfortable with parking a new vehicle in the lot and the possible noise in the early hours of the morning. I have no idea if you can hear anything in the rooms themselves but we ended up in the Holiday Inn instead. Possibly something to consider if you're going to stay here - especially over a weekend.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Sinoed I am sorry you decided to bypass us for the Holiday Inn. Please consider giving us a try next time. Our onsite services are extensive. It is a one stop place for all your needs. We also have Riverside view rooms in the back building and under building parking in the back.

"Wonderful place for families!"

5
23/07/2016

Pleasant friendly and helpful staff. Clean rooms and super comfy beds. Great breakfast buffet in the mornings and everything is priced for affordable family fun. Pool, hot tub, cedar sauna and work out room. The kids were in the pool if we weren't at one of the nearby beaches! Had a great time and stayed 4 nights...will be back again!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear PattiAnneTelfer Thank you for such a glowing review. Our hotel is set up specifically to entertain young and grown ups alike. We get many school groups staying with us and have adjusted to accommodate that age group so they can entertain themselves while the adults relax in the lounge or pub. Everything is onsite so no need to hop in your car. We look forward to your next visit!

"Pleasantly surprised and very happy to stay"

5
11/07/2016

This is not my #1 choice because noise-the roadway over the bridge-the parking so tight to get into the hotel and it is always crowded-price and availability but I was pleasantly surprised. The Festival was on and my first two choices raised their rates much too high for me so I went a looking. I found the Westerly Hotel. They gave me a good rate and $7.00 off each of our breakfast-a very pleasant surprise.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Tripadviser15 I am glad we "pleasantly surprised" you! Just because the festival is on is no reason to gouge people!! We hope you stay with us from now on. Cheers!

"Outstnding stay at a first class hotel"

5
10/07/2016

During the period, June 25 through June 27 we stayed at the BW Westerly Hotel in Courtenay. We cannot say enough good about this establishment. Due to a last minute mix-up regarding another hotel's bookings we were forced to make a hasty, unplanned last minute change to the Westerly. This presented a significant problem for the staff at the Westerly but the desk person under the guidance of Tom-the manager went overboard to facilitate us. Despite our arrival at a busy check-in time he arranged an outstanding room which was far beyond our expectations and at a reasonable price in our estimation. The room was very clean, well appointed and quiet with an efficient AC system and a small private balcony. The breakfast was outstanding at a nominal cost after a substantial discount. We would certainly recommend this hotel and would stay there again without hesitation. The staff went out of their way to make our stay a memorable one. Bernadette and Tom. ,

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Bernadette and Tom Thank you for taking the time to write about us. And such a wonderful review!!! We really appreciate it as everyone at our hotel works so hard to make guest feel comfortable and welcome during their visit. It is our #1 mission. Hopefully we have won you over and you will stay with us again. Cheers

"Great visit "

4
09/07/2016

We stayed in room 104 and they gave us 14.00 worth of food vouchers- so we used those for a wonderful tasty breakfast- we had a balcony with chairs and a table. Beds were very very comfy. Full shower - very clean-quite and comfy, Thriftys is across the street and a drug store next door. Full bar and pool tables, pools, hot tubs etc

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Ciidross What a great review! You should see the smile on my face right now! We have many facilities to satisfy young children, teens and adults during your stay as you mentioned. The central location makes it possible to shop, eat and drink without getting in your car. All these factors make for a one stop stay over. Thank you for all your great comments.

"Great value, riverside location"

5
04/07/2016

Very comfortable and well located near downtown Courtenay (which is not very big) and right beside the river estuary...lovely view from our window. Spotlessly clean and very comfortable beds...a lovely restful night

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Gardiner W Thank you for a lovely review for TripAdvisor. We appreciate you taking the time to write about us and inform others of our product and service. Please come again.

"found our staple hotel for trips to Courtenay"

5
28/06/2016

I don't know why we don't stay in more BWs. This chain of hotels has been consistent with us and we love their service. The Westerly surpassed all expectations. We were greeted with friendliness and efficiency by Michelle at check in. She answered all our questions with ease and accommodated all of our requests without batting an eye. We stayed in a room in the newer wing...the Mountainside rooms. Nice large 2 queen room with balcony, fridge, microwave, stainless steel carafe coffee maker and walk in shower big enough for the whole family (okay, a little exaggeration here). What a comfy sleep and quiet rooms! We left the balcony door open for fresh air during the night..there was the odd traffic noise with motorcycles out for the summer (grr...put that muffler back on) and conversation noise from neighbouring balconies. But we are not light sleepers so we managed 2 good nights' sleep (second night with the air conditioning on instead). Kudos to the attention to detail from the housekeeping staff and thank you for your cute notes! We received restaurant vouchers which we used for breakfast. Nice buffet breakfasts (did not stay for Sunday brunch as we were gone by 8am) and coffee was strong enough. The pool was adequate for playing around in and relaxing. Conveniently located liquor store on site as well. Wonderfully managed hotel. It's the attention to details that sold us on going back to stay again!

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear luna_myste I have to say this is the best review we could hope for. Our staff works so hard to make people feel like they are welcomed and treated like friends as apposed to customers. You were also so complimentary about the room and our hotel services. It is nice having so many amenities within walking distance so you don't have to jump back in your car. Hopefully you had a chance to explore the region. It is such a beautiful part of the island having the ocean and lakes to explore as well as Mount Washington ski/bike and hike area.

"Extended Stay 23 days and so far loving it..."

5
26/06/2016

We are staying in the hotel till 17 July with two small dogs and thought it would be stressful - so far everything is going well and I am loving it. The staff is friendly and helpful. We are in the older section... The rooms are clean and I would recommend westerly to anyone.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Brian N Well that is a real testimony to the quality and service of a hotel!! Thank you for stating our consistency in providing you with a long term stay. I hope you take advantage of our central location and the River Walk out our back door for your dogs! Cheers

"Good & Bad"

3
25/06/2016

This hotel has been around for quite some time and it has a newer section, which is a separate building, which is modern and very nice. Unfortunately there is a central parking courtyard which contains a pub and if noise is a concern to you, you do not want a room that faces the courtyard or pub. Noise continued to 2 am and the hotel does not have anyone designated as security staff at night. The front desk staff were terrific, but when we tried to speak with the manager about a couple of concerns, she was unavailable for 2 days. She never did respond to our request to speak with her. Ultimately, the front desk clerks were able to change our room on our second night which was a huge improvement.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear 696trevorm I am happy to hear our front desk staff was able to rectify your situation. I am sure the manager realized this and felt as the problem had been solved by the staff she didn't need to interfere. We apologize for that. Please come and visit us again in the beautiful Comox/Courtenay valley.

"Good Stay, except"

3
23/06/2016

Front desk was friendly and efficient, room was well-appointed, small but ok gym; no complaints about hotel stay. However, the restaurant was understaffed - when I asked how to order items on the breakfast menu other than the buffet, I was told it was "just the buffet". For clarification, the hostess expressed, "well, I'm really busy" and "there's only one guy in the kitchen". I was then told I could order something but it might take a while - how long? "I don't know." I gave up and chose the buffet and found it mediocre. I sympathize if they were short-staffed but it was handled so clumsily I found it off-putting. A simple apology and concise explanation would have sufficed.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Richard T Thank you for your honesty and clear message. I will take it up with the staff. It was unfortunate that this happened during your otherwise satisfactory visit. I hope you come again and the situation will be different in the restaurant.

"Good price, comfortable room/bed"

3
20/06/2016

Check in was quick & friendly, room was pleasant, bed comfortable. I found the bathroom seemed to have a very yellow hue due to the lighting which makes a bit more challenging to put make-up on. I asked at the desk if they had a magnifying mirror there b/c I had forgotten my travel one ... They said no & told me where the drug store was to get one, got to room & found there was one in the bathroom attached to the wall .... Think they should know that - I didn't need to buy one. Checkout was quick & friendly as well ... There was also a $7 voucher for any of the 3 eateries on the premises

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear S_Leach Thank you for your kind remarks regarding our hotel and it's staff. That was an oops about the mirror. Very sorry for the inconvenience but glad everything else worked out well for your stay. Please visit us again.

"Great Stay"

5
18/06/2016

This is our preferred hotel to stay at when in Courtenay because of its quality and good value. The staff are especially good and we always feel happy to get there after a long day's drive. The buffet dinner and breakfast are great, and the staff always ensure that we have a great dining experience. The food is always hot and includes a wonderful variety of tasty items. Kudos also to the Chef!

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Maureen What a positive review! We are so glad you liked everything all around. Our staff looks forward to your next visit. Cheers!

"Good Value hotel"

4
16/06/2016

I have used this Best Western for several years. The hotel is always inviting and the staff is friendly. I stayed in the newer building on sight for the first time. I found it to be nicely decorated and very comfortable. I highly reccommend this hotel if on the area.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Darren Thank you for your complimentary review of our hotel and staff. We look forward to your next visit!

"Short stay during a business trip"

4
13/06/2016

This is a nice hotel with fitness room and swimming pool. I enjoyed staying there. Of course, it is not free from small problems that is traditional for the small hotels like not so good water drainage in bathtub and sink. However, my room had a balcony to spend an evening hours with viewing trees along the river.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Vladimir I am glad you enjoyed having a balcony. It is so nice not to have to sit in a box. The balconies are a nice size with a table and two chairs as well to enjoy a drink or snack. Thank you for writing us up in Tripadvisor! We look forward to your next visit!

"Best Wstern stay"

5
04/06/2016

Best Western is a destination point for us. Always available rooms and willing to suite our needs. We only stay at Best Westerns throughout Canada and the US. Would recommend Best Western fo anyone for travel stays or for business, medical and always allow pets.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Shirley S I am happy to hear you like staying with us. We are glad to have you!

"Good locations"

3
31/05/2016

Hotel is walking distance to most of the tourist businesses and restaurants in downtown. Walking trail is just behind the hotel. The hotel is an older hotel, good services and staff were friendly. Good size room.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Heidi_TJ We are happy to hear you liked the staff, location and your room. The older rooms are large and a lot of our customers prefer them to the newer wing rooms. Thank you for taking your time to write about us!

"good value"

5
30/05/2016

this hotel offers good value. they have pool tables, a pool and Jacuzzi and a pub with live music next to it. great stay. the room was great and clean. the location is good, close to all amenities downtown courtney

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Jose M It seams like we hit it out of the park for you. What wonderful feedback! So glad you enjoyed all the amenities we have to offer as well as the proximity to the downtown core.

"Nice place to stay"

4
30/05/2016

This is overall a very nice hotel to stay during our recent visit to the region. Very clean but dated in the section where we stayed. Other areas of the hotel seemed updated and clean. As we were in the Riverside section, the noise from the bridge was very annoying. Suggest if you are booking that you should request a room away from the bridge and closer to the front. Everyone was polite and very friendly. Everything you would expect from a Best Western!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Terry Z Thank you for your positive review of our Hotel and Conference Centre. We love our staff and always appreciate the feedback our customer's give us. I am happy you reported on the cleanliness of our hotel. Something we take seriously. Thanks again and try the new wing next time you stay with us. We would love to hear your comments about it.

"Good Location but getting Tired"

3
24/05/2016

Main lobby and restaurant are okay. Have had breakfast in the restaurant and had food in the lobby lounge and both were good. The rooms and hallways need updating. Weekend nights there is a lot of local traffic around the pub and beer & wine store. This is an average/3-star hotel. Central location.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear sea Thank you for pointing out the good food at breakfast and in the lounge! Our location as you mentioned, is fantastic as you can walk to stores, pubs, and restaurants as well as taking advantage of the River Walk right out our back door. Thanks for taking the time to write about us.

"Great Visit"

4
24/05/2016

Just wanted to stay what a nice time we had at your hotel. Your staff are Number 1 in my book. Very friendly and always willing to help and answer any questions guest might have. My grandson just loved the waffles for breakfast and big bed to himself.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Deb W Thank you. Thank you. We LOVE hearing about our wonderful staff and are glad they are appreciated. Our hotel is a great place for kids as besides the waffles there is a games room and the pool!

"NOISY KIDS RUNNING AROUND!"

3
22/05/2016

Upon check-in we were greeted by a friendly receptionist. The first thing we noticed was the over abundance of kids running around unsupervised. Right away I knew this was not going to have a good outcome. Rightfully so, as the whole time we were there we could hear the kids yelling and running up and down the hallway. Several times we had to open the door to ask the children to behave. As the hotel was fully booked, we did not have the option to relocate to another room. Surely the hotel should take into consideration the fact that many guests do not travel with children and should consider segregating them in another part of the hotel. Fortunately we only stayed one night. A lesson was learned here. Now I will contact the hotel in advance and see if any large groups of children would be staying on the days I need to be there.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear John A I am so sorry for the noise you experienced from the unsupervised children. I would have hoped you would phone the front desk so they could have sent someone up to deal with the situation. It is not right to have the kids running amuck. Our front desk is adept at dealing with all kinds of situations and would have been happy to help.

"Great Food & Pub Options, Great Location, Rooms need updating"

3
17/05/2016

This hotel has great amenities -- cold beer & wine store, 2 pubs, one main restaurant, pool room & tapa bar and restaurant. Also in great location near main highways and downtown. Small pool on site, not the greatest. Wonderful large & spacious great room area off of check in lobby. Had huge stone fireplace in it and Good supply of comfortable lounge chairs and tables. Ample on site free parking. All you can eat breakfast buffet was decent, but not included with room rate as it is at Holiday Inn up the road. Front counter check in staff not overly friendly or accommodating. Check in procedure was painful as well. Only one staff member checking people in and it took forever. Female check in clerk snapped at me on Saturday morning when I politely asked if she could cut the binding tape on stack of Globe and Mails so I could take one. Very rudely told me that she was very busy and would get around to it later! Really? It literally takes about 5 seconds to apply scissors and cut! Bad customer service that left a very bad impression. Must note that staff in the pool room and tapa bar were friendly and accommodating. Beer and cocktails were very reasonably priced. The Sophia Loren Pizza was outstanding. The rooms were definitely on the small side and in desperate need of updating. Rooms and furniture very dated and beat up. Beds were as soft as waterbeds. This place caters to skiers and it is evident that the emphasis is on the food and beverage component rather than room and bed quality. Bathroom and shower was ancient. Wifi was free but spotty. If the rooms were updated along with new beds, I would rate this place 4 out of 5. As it stands can't give it more than 3 due to poor state of the rooms and beds. Not sure I would return unless I got a extraordinary room rate. Otherwise, I would stay at the Holiday Inn Express, which I have previously reviewed. Their rate is cheaper with breakfast included and far superior rooms and furnishings.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear CaseyluvsSophie I see why you loved the Sophia pizza!! Glad to hear it. We have a forno pizza oven so it is wood fired and delicious. As far as the rooms go we do have a new wing with updated rooms. They are the superior rooms and therefore a bit more money. We are glad you found the beer and cocktails reasonable and the lounge/lobby a nice place to relax. I am shocked to hear about the front desk staff as we never get anything but compliments about them! Besides our great onsite amenities we have a great location with the River Walk out to the estuary with bird watching platforms right out our back door. Thanks for taking your time to right your review about us.

"Hotel OK, restaurant - poor"

3
16/05/2016

Handy off the main highway. From our room my wife, throughout the night, could hear traffic going over the metal clad bridge nearby. We had dinner at the hotel restaurant, my wife ordered spaghetti and meat balls - the sauce was like cream of tomato soup. I ordered butter chicken and asked for it to be spicy, it arrived wasn't spicy at all - don't think the kitchen did anything to it. Asked for chutney, the restaurant didn't have any. The waiter was very good and tried to please - but unfortunately, the kitchen didn't. By the way, the hotel staff were also very pleasant.

debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Bruce A We always appreciate hearing such positive comments regarding our great staff. They are the best! I am sorry to hear the dinner wasn't up to your liking. I will definitely suggest the chutney be made available!

"Just average - breakfast cost ? Outrageous!"

3
15/05/2016

With 2 $7.00 vouchers for breakfast we were charged an additional $11.10 for 2 serve-yourself waffles and 2 coffees. $25.00? Come on! The location of this hotel is right next to the 17th St. Bridge which has a metal grill-work panel in the middle of it which makes a huge noise every time a vehicle goes over it. The bigger the vehicle, the bigger the noise :-(

"Nice room with balcony - June 2015"

4
09/05/2016

We had taken ferry into Port Hardy and had no hotel reservations for Comox. We stopped at the information bureau and the young gentleman waiting on us was exceptionally helpful in securing us a room at the BW as it was a busy weekend with the shellfish festival. Our room, with a balcony, was on the back of the hotel and quiet. The bed was comfy and a nice room. We ate supper at the hotel pub and the food was really good. We would definitely stay here again if ever we came to this beautiful area.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear 797Bicks We are so glad you happened upon us and it was a great experience for you. It is nice having a balcony so you don't feel like you are stuck in a box. The balconies are also a nice size with a table and chairs so you can eat out on it if you prefer. We love that you found the bed comfy and the room nice as well as the food in the pub. Please come back and explore the beautiful Courtenay/Comox area. It has so much to offer.

"Regular choice during short stays in Courtenay"

4
03/05/2016

This is a good hotel for short business trips to the town. I've tried their new building this time and the room was great - everything inside looked brand new. It's worth noting that they paid attention even to small details - such as putting the TV remote in a disposable cover. The location is very convenient, just a tad off the major road, but this may be a downside as the room was a bit disturbed by the road noise when the traffic peaked up. The main building is quieter. Overall this hotel offers a good value for the price and I'd recommend it.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Relentless_explorer We are glad you considered our hotel good value and that you recommended it. Thank you for that! We hope you visit us again on your next business trip or better yet for a holiday to explore the hiking, skiing and scenic beauty that the Courtenay/Comox Valley has to offer.

"My favourite hotel in Courtenay"

4
27/04/2016

I live in Courtenay but because of my travel I find myself staying at the Best Western two or three times a year. I enjoy the comfort and the convenience of a liquor store, restaurants and bar being in the same building. My reason for the very good instead of the excellent is because if you have a room on the back side of the hotel you have to listen to the 17th street bridge traffic driving over the grate on the bridge every second. So you need to ask for a room on the inside and you will not hear this.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear shelley m Thank you for the complimentary review and mentioning all of our on site amenities. It is nice having everything on site so you don't have to hop back in the car. Also a lot of other restaurants, shops and walks are right out the door so it makes it a very convenient location.

"Good experience"

5
27/04/2016

Room was good, neat and clean, location was in the center of city. Customer service was excellent, I interact with Hardev there he was very helpful and co-operative. You have excellent staff who are always ready to help the guests. Keep it up. Thanks

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear lalitsood1975 We love hearing about our wonderful staff! Great to also hear the accolades about the room, cleanliness and location. We look forward to your next visit. Cheers

"Trip down memory lane"

5
27/04/2016

I visited Courtenay because I lived there nearly 40 years ago. It was interesting to see all the changes that have occurred during that time. From the air base to the city everything certainly is different. Some things never change. The squadron was practicing for their airshow demonstrations.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Mitch P Very glad you stayed with us for your trip down memory lane! Cheers

"Nice place, well located"

4
26/04/2016

We spent 3 nights here during a recent convention in town. The hotel is older, but the lobby has been renovated, and the rooms were clean and comfortable. The staff was very friendly, helpful, and efficient and we enjoyed our stay. We had our dog along, and were grateful for the ground floor room with easy outside access, and outdoor area on the property suitable for our pet. We liked the onsite pub, and the restaurant for breakfast. There is also a brewery on premise, and a liquor store. The central location in town made it easy for us to get around, and there is plenty of onsite, free parking.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear DNWA Thank you for choosing our hotel for the convention. It serves a convention very well as there are lots of on site facilities and eating choices. The location as well, is so convenient to shopping, eating, and the beautiful River Walk right out the back. The Boutique Brewery is gaining lots of attention and is another perk to staying at our property. Clean and comfortable is the most important aspect of a good hotel. Thank you for acknowledging that! Cheers. Glad you enjoyed it!

"Live in Chemainus Know the Hotel"

4
25/04/2016

I go swimming here with the grandkids once or twice a month and have had many friends stay here. Great staff, Clean place and good rates. Breakfast continental style and an easy walk to this our beautiful seaside hamlet. Don't miss the new little mall past the second roundabout on Oak street and then follow Oak to old Town.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear LINDYLOUKNOWS This is a wonderful review but I think unfortunately, you were writing about the BW in Chemainus. We are in Courtenay but also think our hotel is great! If you and your grandchildren want to explore a bit of the island come and stay with us. The Courtenay/Comox area is beautiful and lots to do. We are very close to Mt. Washington for skiing or the ocean for water activities.

"Great Stay"

5
24/04/2016

This hotel is in a is a great location with other restaurants & walking trails nearby. Great staff willing to assist with all details to make your stay memorable. Great rooms with easy access from the parking lot.

"Group stay"

4
20/04/2016

Hello we stayed at the Best Western as a group of post secondary students, our rooms were spacious and clean with a small fridge and microwave to eat in, if we so choose. Based on the number of nights you stay you receive a 7.00 voucher per day towards the buffet breakfast, which is delicious and full breakfast. You end up paying 5.00 or you can use the voucher in two restaurants towards meals. The hotel is conveniently located and easy to find off of both highways that go through Courtney. Parking is amble and free. The pool is small but warm and the hot tub is refreshing after a long day of activities. Plus there is access to a laundry room if you have a week stay, as our group did. We recommend this hotel, the staff were friendly and very helpful.

"Great business hotel"

4
19/04/2016

I love this hotel I always stay here for business in the area. I like the courtyard/entrance upper rooms and the patios off the rooms. Love the beds and the linens. Good WiFi and a 7 7.00 voucher bonus makes me a happy camper.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Happy Camper What a complimentary review you gave us. It really is nice having balconies off hotel rooms. You don't feel so boxed in! We are of course glad as well that you love the other touches such as the beds, linens and the voucher for food or drink to those who book directly through us or BW. Thank you for your patronage.

"Business trip"

5
17/04/2016

The hotel staff are very friendly. Everything is right there no need to go out for anything,.Hot tub was great. Would stay again for sure. Rooms are a nice size. There is a restaurant, bar, liquor store and a pool table room.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Cindy C I am glad to hear that our hotel was a "one stop shop" for you! It is nice after traveling or working all day to not have to get back in a vehicle to go eat. It is also nice to be able to have a drink and not worry about the drive! We hope to see you again.

"Quick Trip"

4
16/04/2016

Hotel was good value easy location and nice facilities, Would have liked to have seen breakfast included, would be prepared to pay a little more for this. Happy with the value Service in the Canoe bar and grill needs improving.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Alan R That is a great review and it is really appreciated! As you mentioned the location is great as you don't have to get back in your car to go to restaurants or stores. Also out the back of our hotel is the river walk which takes you out to some bird watching platforms. Your compliments to the Canoe pub are good to hear. We aim to please!

"Great Room - Nasty Breakfast :("

3
08/04/2016

We stayed in the "Forbidden Room" 219. It was wonderful. Clean, Flatscreen TV, didn't have the feeling like you want to keep your shoes on for the sticky floor lol. Pub attached had great food - Nachos were amazing. BREAKFAST BUFFET -- just say NO. It was a $12 buffet with very nasty food and coffee. Had instant eggs and pre-cooked sausage. It had the make your own waffle machine that you see in the free complementary breakfast places. I couldn't believe they actually charged for it. When we asked the staff at the from where to go for good breakfast she gave us the suggestion - honesty would have been nice. And no view at all just a parking lot.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Dennel M Thank you for your wonderful review and taking the time to do one. We are glad you enjoyed your room and the pub food. We are sorry however that you didn't enjoy breakfast. Thanks for the feedback.

"Happy Snores"

4
08/04/2016

For tthose bound for Powell River, missing that last ferry from Comox at 7 p.m. can be crushing. Never mind: rather than sleeping in your car fending off the dog, toddle back to Courtenay and book into the Best Western. (Yes, my 150-pound wolf dog likes the place, especially the balcony off some rooms.) The pub is cozily warm with a fireplace, easy chairs and pool tables--you could hold a nice art opening in that space, or a book launch. (Or you could just fight with your laptop as I did.) If you had the foresight to bring swimwear, you can take advantage of the pool and/or hot-tub (dogs probably not welcome in the water). Then there's bed, blessed bed.... I forgot to mention the existence of a desk in the room, always more important to a writer than is a fridge (also supplied, actually). Early-ferry users would probably appreciate a Keurig coffee machine in the room as one can't wait for brekkies if one is to catch the blankety-blank ferry and not all of us tolerate the standard drip-coffee fare. Ask for a room where the bridge noise is not obvious (some blithering civil-government idiot decided on a bridge's road surface that makes every vehicle sound like an incoming missile).

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Eva v I had a chuckle reading your review. Besides being very complimentary it was also entertaining. It is easy to tell you are a writer. Thank goodness we didn't get the blankety-blank review! Thanks again for all your accolades and we can't wait for you to visit us again. Cheers

"Comfort, Value, Cleanliness - what more can you want"

5
06/04/2016

Just as the title says - this hotel has very good value ,comfortable and clean and friendly and the lounge is great and have pool tables which is a nice change up. The pool and sauna are very nice and well kept. The quirky design in the buildings is odd but does not diminish the overall quality.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Hi sherryc899 We are thrilled you found everything to your liking and of good quality and value. Thank you for staying with us.

"Excellent"

5
03/04/2016

Clean, comfortable, spacious and lots to do for the whole family. Buffet was excellent too. Will definitely stay there again in the future and recommend this hotel to friends and family. The games room and pool was a hit for the kids.... zero complaints

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Jaylena N We are hoping that with such a successful stay with us you will be back. We would love to see you and your family again. It is a great place to stay when doing a ski trip to Mt. Washington! The pool and the games room are the best way to round out the day for the kids. Thank you!

"Business and pleasure."

4
31/03/2016

Stayed in the newer part of the hotel for work and my wife drove up to spend some quality time. There is a pub attached that has good specials. The pool is in the basement but is not bad. I am happy with the room.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear bill_tet Thank you for staying with us and then taking the time to write such a complimentary review about us. The Courtenay and Comox Valley have so much to offer and our Hotel is a great base from which to check it all out. On the other hand if you just feel like kicking back we have everything you need on site. No need to even get in your car.

"Consistently Good"

5
31/03/2016

We travel regularly and often stay at this hotel. The rooms (upgraded) are very comfortable in every way. The Hotel offers good food (we often eat in the lounge). There is a decent, clean indoor pool and hot tub. The staff are always helpful and friendly. I like the covered parking. Really no issues and it's good value.

"Decent family stay"

4
27/03/2016

For the price, decent rooms. Small but again decent indoor pool (deep enough for kids to enjoy cannon balls) and indoor hot tub. Decent buffet breakfast: no veggies but all the expected rest. There's a games room with Wii and ping pong but we didn't have time to try it.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear ER2013family You picked a great spot for the family to all enjoy "outside of your room" activities! We are one stop shopping with lots for the kids and lots for the big kids. We are so glad you and your family enjoyed it! Thanks for staying with us.

"Pluses and minuses here"

2
26/03/2016

There are some good things about this hotel. First, like most BW's, it's pet friendly. Second, there's a nice little nano brewery with a tasting room attached (Forbidden Brewing). Third, The staff seem nice. Fourth, they have express checkout. On the minus side, the back part where we stayed is very dingy, with slightly nauseating industrial yellow walls, a musty smell, and views of nothing. It's really old and likely seems older than it is. Maybe if you stayed in one of the newer sections you would have a good experience, but I'm guessing you won't be if you have a pet. In my view the back section should be closed. Oh and the heater was right beside the bed at ear level and woke us up every time it came on. The attached restaurant is a pub and as such doesn't allow minors. So no I wouldn't recommend this place, unless you are in the newer section.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear lcantrelax Thank you for all the positive compliments to our establishment. Besides the pub we have a restaurant and room service as well so you have two choices there for dining with children. The older wing is where we put people with pets as we decided to keep the new wing completely pet free so we don't have cross overs causing people with severe allergies problems. However in the other building where you stayed there are different levels of rooms that you can choose from depending on what you want to spend. I hope the good aspects overcame any of the things you founds not to your likings.

"Nice hotel at a reasonable price"

4
24/03/2016

Stayed here one night and pretty well everything was perfect. Front staff are friendly and efficient and the room was clean. I didn't give it an excellent rating because the parking is inconvenient being it is under the hotel and then extends to the outside out the back at the lower level. It can be a bit of a hike to get to your room depending on where you are finally parked. There is no fridge or microwave in the room. The hotel seems quiet at night but otherwise quite noisy with heavy doors slamming constantly.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Ron O Thank you for taking the time to write up about us! You were very complimentary and we appreciate it! Depending on the level of room you choose you get a fridge and microwave, or just a fridge or no fridge and microwave. However if you choose the lowest level of room you can request a fridge at an nominal additional charge. The fire doors a bit noisy as are all hotel/motel doors as they are a fire safety requirement. We hope you come and stay with us again.

"Great Deal"

4
23/03/2016

My husband and I drove from the Kootenays to get some Mt Washington powder! The booking was a little slow as I think they were understaffed and the girl had to put me on hold and call me back, but she was very good otherwise, not her fault. The amazing deal we got for a Queen room, 2 ski passes, breakfast for two and $7.00 vouchers each, which we used our second night after a long day of snowboarding on room service for dessert.. Mmmm! The rooms were decent, the hotel was a hotel nothing more nothing less, the hot tub and pool were a little weird in the basement but did the trick! We would return just because we paid next to nothing for the ski package deal! Thanks to Emily at the front desk for our deal!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Whitney D I am glad you were able to enjoy the amazing ski package we offer at our hotel. We cater to skiers by providing a ski storage room, after ski pool and hot tub and of course our pub or room service if you are too tired to go out. We have had a great ski year. Glad you were able to take advantage of it.

"Needs sound proofing"

3
22/03/2016

Hotel was clean and presentable. No breakfast room, instead guests are given a -$7.00 voucher that can be used at one of the restaurants, for enhanced internet or a Roku2. We were in a first floor room, when the room above ours was occupied it was noisy, we could hear every move the people above made, including their young children running across the floor. Hotel needs to sound proof the floors!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Richard C Thank you for choosing to stay with us! I am happy you found the rooms to be clean and presentable. Very important! I am sorry about the children running in the halls. We get large sports groups and school ski holiday groups sometimes and they tend to run a muck sometimes.

"This place is bad"

2
19/03/2016

I have stayed in this hotel several times before but it's been a few years since I've been back and things have changed for the worse. Restaurants and bars are not open at the hours listed in the hotel's in-room brochure. Staff was surly, check-in was difficult. Restaurant is quite expensive. Too bad, this used to be a nice hotel.

"Older but decent"

3
18/03/2016

An average older property with the Bestwestern logo. It could use a reno, but it was clean, bed was comfortable and it served the purpose of what we needed for the night, a place to sleep! We loved the shower pressure!

"family trip to courtenay"

5
18/03/2016

We came to Courtenay for a hockey tournament and stayed at the best western. The staff were so helpful and we enjoyed all of the amenities. The pool room was great for the adults and the kids and it was delightful to have live music in the bar on saturday afternoon.. I highly recommend this hotel .

"Comfortable stay"

4
14/03/2016

our room was just what we needed, the com breakfast was one of the best have had at BW around. and we had our dog and liked it too. lots of trails to take him on and not far from downtown. easy walk to the shops, and a liquor store onsite as well as a bar. your choice of entertainment..

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear DelwynW Thank you for staying with us and then writing such a great review on TripAdvisor! We appreciate everything you said and are so glad you and your dog enjoyed your stay! We hope to see you again soon!

"Another Great nigth's sleep"

5
14/03/2016

Check in was great - Greeted by Tyler who checked me in quickly and had me on my way with out any issues. Ordered room service and it was at my door in less then 20 minutes hot and yummy. Had a great sleep and used express check out at departure so I didn't have to stop at the desk on my way out.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear VictoriaSAlly Tyler at our front desk gets so many compliments! He is a star. Thanks for acknowledging him. It sounds like you had a great stay and had no issues; just great old fashioned service!

"Best Western The Westerly Hotel, Courtenay, BC"

5
10/03/2016

This hotel and convention center is in Courtenay BC located in the beautiful Comox Valley. Close to just about anything you would want. From Skiing in the morning to Golfing in the afternoon. They have a fine restaurant and separate Lounge and Pub. I have been here as well during certain CONVENTIONS and found the service and location excellent. The Dining is excellent in their Restaurant as well as the service. Sundays are always the Sunday Brunch served Buffet Style with no shortage of food choices. I found their rooms very comfortable and my stay enjoyable. If you happen to want more quiet or a different room for some reason just notify their Staff and I'm sure they would be HAPPY to ACCOMMODATE you. After all they are there to ensure YOUR STAY at this establishment will always be MEMORABLE!!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Robert R What a glowing review. All of us here at the Westerly thank you for that! The staff is our best resource but not the only one. As you mentioned there are lots of dining options so you don't have to get back in your car. We do many conventions and are well equipped to deal with large or small as well as business parties and weddings. Thanks for taking your time to write about your experience with us on TripAdvisor!

"Great Stay"

5
07/03/2016

This is still the only hotel we stay at when we're in Courtenay. It consistently provides good service, comfort, and value. The staff are also very knowledgeable of what's in the Comox Valley, and how to get to those places.

"Ok for a night stay"

3
04/03/2016

We looked at the Westerly lobby and it was very stylish. We booked a room. It turned out to have a rather musty smell. It was comfortable enough but we were kept awake by the inebriated patrons of the billiard lounge once the bar closed.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear britons Thank you for choosing to stay with us! I am happy to hear you liked the appearance of the lobby and the comfort of your room. I am sorry to hear you were disturbed by noise. Our front desk staff is on duty at all times and would be happy to deal with any complaints at any time to make your stay perfect. Please do not hesitate to call them next time.

"Best Western Courtenay BC"

4
28/02/2016

Service was excellent. Apart from the main building, the building where my room was located was rather dated and needed upgrading. The food in the restaurant and lounge were tasty and inexpensive given the quality of the food.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Linda G Thank you for staying with us and eating in our establishments as well. We always appreciate feedback especially when it is complimentary! We hope you stay with us again soon.

"best western courtenay"

3
24/02/2016

room was decent size. staff generally pleasant. games room is good idea. a bit rundown, though (air hockey broken, foosball knobs loose, etc.) pool was fine, but pool guy is really dirty, performing tests while people using pool! waffle machine was fun, not too bad a spread for breakfast. waitresses were friendly and competent. lounge is hangout for locals, which is not the greatest greeting upon arrival late night.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear mssandrajv Thank you for all your comments. We are pleased you and your family were able to use all the facilities available including the games room. I am so sorry about the appearance of the pool technician and will look into that. We are grateful for you bringing that to our attention. Breakfast is great as we offer the full hot breakfast with vouchers to bring the cost down. Those vouchers are good for any meal or beverage and are given to customers who book directly through Best Western. Thank you for your business. We appreciate it!

"Decent Stay"

4
24/02/2016

Nothing too fancy but the rooms were clean, contemporary and in good shape. The facility is kinda unique in that the rooms are spread out between three different buildings. We had a dog and stayed on the second floor of the riverside building which judging by the traffic is where the pet friendly rooms are. We were content with our stay and would consider staying there again, just wish more of the on site restaurants were family friendly

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Eric N Thank you for choosing to stay with us and follow up with a complimentary review! We are happy to provide pet friendly rooms for people who don't like to be separated from them when they travel. There are restaurants and shops within walking distance so you don't have to eat on the premise and you don't need to get back in your car. We hope you visit us again.

"Clean, Convenient, Comfortable"

3
23/02/2016

We were quite satisfied staying at the Westerly. The check-in / check-out was quick & pleasant. The king sized bed was very comfortable although I felt the duvet was warm. We slept with the door open the 2nd night & it was much better. The room overlooked the back parking lot & walking trail along the river but was pleasant enough. WIFI was good, as was the shower water pressure. The breakfast buffet was okay. Not very hot but good. We were each given $7 vouchers for breakfast so it only cost us $10-12 (I can't remember). we didn't eat there the 2nd morning. There are a number of restaurants that you can walk to which is nice if you want to have a drink.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear RedRose55 Thank you for taking time to write about us. You covered a lot of topics regarding our services and product; all complimentary and we love that! For your information you can use the vouchers for any meal or beverage. I hope you had a chance to walk the river trail. It is quite scenic and takes you to bird watching stations.

"always reliable"

5
22/02/2016

I have stayed at this particular Best West probably 50 times at least over the past 5 or 6 years, Always with great service, friendly people and great accommodations. I would suggest asking to stay in the Mountain Wing (building) I find it a newer nicer room.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Hello David We appreciate your loyalty and are so glad you stay with us. Compliments to our hard working staff is always appreciated. We look forward to your next visit!

"Great Stay, they need more staff"

4
19/02/2016

Place was convenient, there was a pool. The gym is sub-par, and they're not great for vegan options, though the curry was killer. The check in is easy and efficient, and it's pretty much what you expect from a hotel. Missing a tea kettle (coffe-focused hotels drive me crazy), but they even have hot chocolate. I love that they have pool tables and darts. But they're understaffed in all of the restaurants, which effects the service and you feel bad because everyone is running like mad. The overpass can be noisy. And they charge for the "breakfast buffet" that is free in most hotels - standard hotel fare.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Miranda H Our hotel is conveniently located within walking distance to shops, restaurants and the River walk as you mentioned. I am sorry you experienced the hotel when it was understaffed. It isn't usually and certain circumstances led to that when you were there. We hope you come for another visit!

"A great family accommodation for Mt. Washington trip"

4
12/02/2016

As a family of two young children, my husband and I had a positive experience at this hotel. Clean and comfortable. Breakfast was one of the better ones we'd had in various hotels - a good variety! The only unfortunate thing was that the pool was occupied with 4 young travelers (early 20s?), who paid little attention to other guests- not the hotel's fault. Only 30 minutes drive from/to Mt. Washington! Also, it is near several family restaurant (whitespot, boston pizza...etc). We will certainly return to stay with this hotel next time we plan a trip to Mt. Washington.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Ski Family We are very happy to hear you enjoyed your ski vacation with us. Because of our proximity to My Washington we have a lot of people stay with us who come for a ski/snow board vacation. We even have a storage room for all your ski equipment. There is also a games room for the younger children so they can have a place to hang out in other than the room. The pool is also popular as you mentioned. The location of our hotel allows you to walk to shops and restaurants which is nice to not have to get back in your car. Thank you for writing about us and we hope you come again soon!!

"Great base for three days"

4
12/02/2016

We've stayed at a few different places in Courtenay just as a quick overnight stop, but thought we'd give a new-to-us place a try, since we'd be staying for three days and wanted more of a relaxing base. Check-in was great, and we were able to get a decent rate of $95 a night over three mid-week nights for a room in the older building overlooking the river. We viewed several rooms, and even though the rooms in the 'new building' might have been a bit nicer, we preferred the location overlooking the river. Staff were very friendly and helpful. We had dinner at the pub on two different nights and found it just fine. Breakfast at the restaurant was OK, just your normal BW breakfast restaurant. There was a wide variety of food for the breakfast buffet, everything from cold cereal to bacon and eggs. We would definitely stay here again.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Thank you for a wonderful review of our hotel and services. We are glad you decided to give us a try. I happen to agree with you on the room choice. The older rooms are larger than the newer ones and have the nice balcony over the green space. You mentioned the river. There is a River walk directly behind the hotel that leads to bird watching areas. You can access it right behind the hotel and it is a paved route. We love to hear about our staff. Definitely our best feature. Cheers!

"Time to get with the times"

1
11/02/2016

My husband and son arrived to check into their pre-paid room and were told that they could not check in without a credit card deposit. We don't use credit cards as you can pay for everything now online by Visa Debit or Paypal. We frequently stay at a variety of hotels and have never had a problem leaving a deposit via a debit hold. Time to get with the times, Best Western. This event put a real damper on a rare father and son get-away. We will not go back.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear CooksontheRoad I am very sorry you encountered a problem by not having a credit card. That is the way our system works. Our apologies!

"First time stay"

3
11/02/2016

The staff is very friendly. The room decor could use some up grading the room we pretty dark. My room was quoted at 110.00 by the time i paid the taxes and fees it was 143.00. Crazy.....They should be telling you the final price.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Thank you for writing about us. Our staff is the best!! It is crazy (I agree) that all the taxes are significant. Unfortunately we can do nothing about that. I have the same problem at all hotels and read the extra costs and taxes when making a decision. I hope you will stay with us again.

"Just ok"

3
08/02/2016

So ... First impressions are good. Nice lobby, plenty of parking. However being in the original hotel is not that great. The rooms are dated, although the bathrooms had very nice showers. The balcony is no selling point as its paint was peeling off the concrete floor and we looked over the other hotel wing. The family restaurant was dated and soulless so we ate at the bar lounge. However the menu option was confusing. All in all, just ok, did what we needed it to do but no more. Think we will try somewhere else when we need an overnight between ski days.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
I am glad you had some positive feelings and comments about us. People love staying with us for their ski vacation as we have a pool, games room, ski storage and on site dining. I am sorry overall you didn't feel it was the right choice for you.

"Mixed Review on Stay-Possible Return"

4
08/02/2016

My wife and I came to Courtenay to visit family. We are in the area 2-3 times per year, and our regular stay wasn't going to work. There were a few glitches over the three nights, but we'd give it another try. The room was clean and most of the staff we interacted with were outstanding. That goes a long way. Those who note that the rooms at the back of the hotel over the river are noisy because of the metal bridge nearby are bang-on. If we come back we'll request a room away from that area. In addition, it's an old part of the building and the heater in the room was very noisy when working-caused the bed to vibrate at times! I think there is some infrastructure needing replacement in the hotel-I did see other signs (portable heaters in the hallways, etc). We were offered a room after the first night, but it would have just been down a few floors on the same side (still facing bridge, same type of heating unit) so we didn't bother. We also wanted some more pillows. We went down to request this on the second night, the staff at the counter said they'd be sent, and they never arrived. We managed to get them only for the last night. The breakfast was great. I don't know about the pricing, but some have written that there are coupons/breakfast included offers but these only happen if you don't book through a third-party site (expedia, hotels.com, etc.). If you want things included, apparently you need to book directly with Best Western. We went to the attached Pub on Friday night after arriving late, and had a great meal and watched some top-notch live music. 4 stars seem high to us, 3 too low given the issues we had with the room (but these may not be issues in other parts of the hotel). I'll call it 4 but it's really 3.5!

"MY favorite stay in Courtenay!"

5
03/02/2016

I love to stay here! the staff is friendly and efficient and always acknowledge the fact that I'm back, I get a nice room facing the parking lot rather than the street which I like. the rooms are very clean and have housecoats another like! includes a breakfast voucher value toward either continental breakfast or for a couple $ more upgrade to the hot buffet with many selections. there is a pool and fitness room, lounge and a separate restaurant attached to the man building. balconies for sitting out in evenings and close to just about everything. Thanks BW Westerly for another nice stay!

"Very Comfortable"

5
26/01/2016

As I travel a great deal for business, I appreciate the comfort and cleanliness of this hotel. They has a great coupon plan for meals and is pet friendly. It is convenient to a variety of excellent restaurants on 5th Street and is across the street from Starbucks. We stay here every time we are in the area

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Loyal Customer Thank you for writing about your thoughts on our hotel. As you mentioned it is convenient to lots of restaurants and stores and the River Walk as well. Out our back door is a paved trail that goes along the river to bird watching stations. We appreciate your compliments about the comfort and cleanliness. Thank you for staying with us!!!

"Best spot in Courtenay"

5
18/01/2016

I routinely stay at the Westerly whenever I'm in Courtenay - usually every 30-50 days. Great staff, great facilities, & a central location in town. Nicely appointed clean modern rooms with comfy beds! And all at a great price point that underscores the value you get. No need to look around.

"Best Western, Courtenay"

4
18/01/2016

Worth the money and a good location for the ski slopes of Mount Washington, Pool and hot tub available as well as underground parking facilities (for electric cars also). In house pool room and darts are available in the bar with a good selection of local craft beers

"Unimpressed"

1
18/01/2016

This hotel is dated. The wing I was in had a strong odour as well as a strong odour of air freshener. The room was small and had no fridge or microwave. The heating unit was loud and sucked the smoke in from the surrounding balconies. The bed didn't seem like a queen but more like a double and was not the most comfortable. I'm unsure why I was put in the old wing as there is a new wing and it did not look full. Good luck finding the lobby of this hotel, there are no signs and it's not obvious. I won't be back.

"good value"

4
18/01/2016

for an older hotel the rooms were clean and decor was current the staff was helpful when needed. Reasonably good value for the dollar spent. Good location to travel from either on foot or by car. Easy walk to down town.

"Christmas Day Breakfast Buffet"

3
02/01/2016

The annual Christmas day buffets have become a tradition for my wife and I. In the past we have had the regular buffet but this year we chose the breakfast (6:30 am - 10:00 am). There is a touch of elegance including white tablecloths. Potted plants provide a slight tropical atmosphere. Table service is reliable. The food is varied, both hot and cold and one can make your own waffle.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Loyal Customer I am thrilled to hear you are a regular at our Christmas day buffets. Nice that you mixed it up this year with the breakfast buffet and enjoyed that as well. Thank you for taking the time to write about it on TripAdvisor!

"Friendly Service and clean "

4
30/12/2015

Catered to our family ski trip. Liked the feature of having lift tickets. The food vouchers were a nice bonus. I understand the Restaurant is trying to build up customers but it does need to update the decor. The food selection on the menu was different, which we liked. Room was clean and we did not hear any noises from people in the hall or traffic.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Tompat923 It sounds like you and your family enjoyed our hotel and it's extra features. I am so happy you liked the food selection in the restaurant. Always good to hear the room was clean. Most important. Thank you for writing about us in such a positive light!

"Great Service"

5
28/12/2015

Great quality for the location to Mount Washington. Have always stayed here and will always stay here. Two families stayed here together and the ability to have the door between rooms open was great. It is better than having the main door open removing privacy.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Joshua M We are glad the mountain is up and running again full steam. And all that snow! We have lots of schools and families come and stay with us as it is so close to the mountain and you have the advantage of the town for after skiing activities. How fun having the two families stay at the same hotel. I hope the kids took advantage of the games room and pool! Thank you for staying with us. Cheers

"Great As Always"

5
15/12/2015

Same old same old... but in a good way. Same great service, same great rooms, same great food, same great affordable rate. This is the 'go to' hotel to stay when in Courtenay. I'm sure it will be the same next time as well.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Hello Dan B Thank you for being such a loyal customer! We love having you and love that you write about us on TripAdvisor. The staff and I with you a Merry Christmas and a Happy New Year. We look forward to your next visit!

"Home away from home"

5
30/11/2015

I always stay here. I have no reason to look anywhere else. Very welcoming & friendly staff, reliable quality, comfort & cleanliness of rooms, all the on-site amenities I could ask for! Licensed billiards lounge, licensed bar & grill, liquor store with a wide assortment of craft beers! :)

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear glorch What a wonderful review! Thank you very much. It is greatly appreciated by all our staff who work hard at giving guests the best experience possible. We like to think of our lodge as one stop shopping. A place where once you arrive you don't need to hop back into your car for anything. It is a pleasure having you stay with us and we look forward to seeing you again!

"Good Service and a Nice Hotel"

4
16/11/2015

Staff were pleasant and professional. It was nice to be greeted and not just "Checked In". The pub was very nice restaurant. the service was great. The lounge looked very good, but I only enjoyed the plush leather seating when it was closed. The restaurant was fine and quite bright with all the windows. The pool and exercise room were small but adequate.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Michael C Thank you for such a great review of our staff, hotel, pub, restaurant and workout room! I know how busy everyone is these days so you time is much appreciated. We hope always that our staff and services make for a complete and friendly stay and with you we achieved that. Please come again. We look forward to it! Cheers.

"Courtenay BC stay"

2
15/11/2015

Rooms against the river are very noisy from traffic crossing the bridge all night. Heating system is very noisy, makes it very difficult to sleep. Breakfast was only continental (which is fine); scrambled eggs were greasy and bacon was very undercooked (raw).

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Philip H I am sorry our breakfast was a disappointment for you. Usually we get nothing but compliments especially as we serve a full hot breakfast instead of the usual cold continental fare. I wish you had said something to our servers so they could have made the bacon to you liking. Our staff always goes the extra step to make you feel at home.

"Great place to stay"

4
14/11/2015

A very comfortable room in a friendly hotel. The restaurant and bar next to the hotel had good food at reasonable prices, portions were huge!. Only down side was our room was at the back of the hotel and you could hear the cars pass over the metal bridge.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear jay155 Thank you so much for your wonderful compliments on our staff, the comfort of our rooms and the good food along with their reasonable prices! Wow. I think we nailed it! I hope you return again.

"Weekend Stay in Comox"

2
11/11/2015

Hotel staff were friendly and helpful and the hotel was fairly clean which was nice. At check in the front desk staff were really pushing us to upgrade to a quieter room with a fridge and microwave. We did not upgrade. The lock would not work on the first room so back to the front desk to change rooms. Second room had no heat, thermostat was broken, the hotel repaired it the following day. Somebody pulled the fire alarm at 12:07AM on the Saturday. There are 2-3 bars/drinking establishments in the hotel that are open very late, I anticipate that this had something to do with the alarm being pulled.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Dave H First off let me apologize for the bad behaviour of the person who pulled the alarm. They do not realize how serious an offence it is to make people feel like their lives are in danger. It also puts stress on our staff as everyone has to evacuate and be accounted for. Some people just never get it!! Thank you on the other hand for your compliments to our staff and the comment regarding the cleanliness of our hotel. I know it is hard to be positive when a stunt like this happens.

"Courtney visit"

3
10/11/2015

I like Best Western because the beds are comfy and the room amenities are good. This time around I wasn't as satisfied with the food. The closet and bathroom seemed cramped in the room I had, though it was quiet and off the main hallway. Unfortunately some idiot pulled the fire alarm at midnight Saturday so that wasn't good. Not the hotel's fault.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear MonicaBJ49 Thank you for you compliments on our hotel. I am so sorry you had to suffer the hotel alarm at the hands of a VERY inconsiderate and foolish person. People like that don't realize that even when it is a prank we have to inconvenience our guests and our staff to make sure everyone is safe and accounted for. It is serious business. Thank you for understanding it had NOTHING to do with us. Please visit again.

"November 2015 Courtenay"

4
10/11/2015

This hotel is in a good location there is a nice choice of restaurants and lounges available in the hotel. A credit was issued to be used at the hotel restaurants and it was most appreciated. My room was fairly quiet and I felt that it was in a safe location for a woman or man travelling on their own.

"Always Good"

5
09/11/2015

Another great night and good food at the Westerly. This is my go-to hotel when in Courtenay. Great rates, great food, great staff, and if you can get the upgrade to the new section... great room. I still miss the Sushi guy though!

"Another Great Stay"

5
31/10/2015

The restaurant dinner buffet was excellent. We now have dinner here, rather than one in town, because it is so good and convenient after a long day's travel. The staff are so friendly and very professional. The beds are the best of other hotels we've recently stayed at. This hotel has become our choice of places to stay.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear MaureenW What a fabulous review you gave us!! We appreciate having our efforts recognized. It is VERY rewarding. All our staff work so hard to make people feel like they are among friends and not staying at just any hotel. We are so glad that you enjoy the dinner buffet. It is becoming quite popular with the locals as well and we happy it is becoming such a hit. It is always good to get positive feedback about the comfort of the beds. After all that is one of the most important things of your stay. So wonderful to hear we are your "go to place" in Courtenay. We look forward to your next visit!

"westerly courtenay"

4
29/10/2015

very accommodating staff. Disappointing that pool and spa was not available. some compensation should have been offered as there was little to do in the neighbourhood. Flying canoe had best clam chowder ever tasted

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear jillybeansCalgary Thank you for staying with us. We always appreciate compliments to our staff as they are definitely one of our best assets. They always go out of their way to make people feel at home and are ready to help assist with all kinds of requests. I would like to apologize for the pool and spa being serviced during your stay. In an operation as large as our with all we have to offer it is an ongoing servicing of facilities. Out back of our property you can access the River Walk which takes you right from the hotel out to the estuary to some wonderful views and bird watching. Also the hotel is situated so that you can walk to the quaint downtown main street with lots of independent shops, coffee shops and restaurants without having to get in your car. I am happy to hear you enjoyed the on site pub and it's renowned Chowder!! I hope you stay with us again and take advantage of the beautiful area of BC we are in.

"Cold breakfast buffet"

4
26/10/2015

Our stay was fine except fot the poor food service in the Flying Canoe and the pre-cooked foods were all cold at the breakfast buffet, unless just brought out. The cook at the Flying Canoe could use a few lessons on customer service and send out a few extra wings rather than look so cheap and unprofessional.

"Oct 15 stay"

3
26/10/2015

Good conference rate. Ask for a room without noise from nearby steel deck bridge which announces loudly every vehicle. Buffet food is regular fare, nothing fancy or varied. An older property. Did not use the spa or pool. Friendly staff.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear ianf809 Thank you for choosing to stay at our property for your conference. We do try and be competitive with our pricing so I am glad we made you expectation on cost. We are conservative with our buffets so that it can accommodate many diets and fussy eaters. Hopefully next time you come you will try our pub food. It has lots of variety and we also have a Forno Oven to wood fire our pizzas in.

"Dannielle the bartender in the Canoe."

4
20/10/2015

This young lady Dannielle served us drinks on two seperate occasions. We only wanted one drink each per two days but she treated us as if we were regulars . She made me a special drink that I requested and did it perfectly. She "visited" with us but never missed a chance to serve and care for her other customers. We both noticed that and spoke on how well she did that. This comment is for her as seldom have we had such amazing service in a bar.

"Best Western Hotel - some changes since last visit"

3
18/10/2015

We stayed here last weekend. October 2015. The room was nice, a king bed corner room away from the noisy bridge. The housekeeper was very good...she is a new employee and did a great job! We often forget about those who take care of us. The hotel has a pool, pool tables (I think a pool hall is not needed as I have never seen more than 1 or 2 tables being used) The fireplace in the foyer is a nice place to have a drink but unfortunately the menu is very very limited and there was only one person around to serve. I have been here in the past and attended functions in the conference rooms upstairs. There was a bit of a long lag checking in...computer or operator problem. The breakfast brunch was good...nice selection. They were working on setting up the Sunday brunch, which actually looked more interesting than the breakfast...must try it if we come again. Basically it is a hotel, a good place to sleep and sorry but not anything else that I could say.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear lynnwilltravel Thank you for staying with us and taking time to write up a review on TripAdvisor. It was a very positive review and covered all aspects of a stay with us.As you mentioned their are several places on the property to spend time so you don't have to stay in just your room. I hope you come back and stay with us again. Cheers.

"Restaurant Buffet"

3
13/10/2015

Our 3 time to the buffet and very disappointed. Almost all the food was gone and nothing was replenished even after asking. We must agree with another reviewer regarding the plastic table clothes, which are really silence clothes and very tacky in our opinion. It is unlikely we will return for the buffet

"It;s okay"

3
13/10/2015

The Westerly has been around for a long time and is one of the few Full service hotels in the Valley. The rooms were clean and the service was good. The in house restaurant serves good meals at a fair price. The Breakfast Buffet is a good value and the food vouchers that come with the room make it a better value. Like I said it's okay, nothing was bad but nothing was great. I'm not sure why they turned the lounge into a pool hall and moved the lounge to the Lobby; I guess it works for them We were going to have supper in the Pub but the booths were uncomfortable and the prices were high. We would stay again if our regular B&B in the Valley is unavailable.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Blackduck59 Thank you for taking your time to write about us on TripAdvisor. Your review was good but I wish we could have wowed you. Our team works so hard to make you feel at home. All in all it was a good review so thank you and we hope you stay with us again.

"Excellent value."

5
30/09/2015

There were 3 adults and 1 child, so we booked a one bedroom, 2 queen bedded suite. It was extremely spacious and having the extra bathroom off the living room, was so handy when my daughter went to sleep first. We used room service for lunch, which was good value and delicious. The indoor pool and hot tub were great too.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Hi LottieH10 The suite you stayed is perfect for you and your family. We are so glad you liked it and it worked for you. As well as the pool we also have a games room for the kids. There are a lot of sports teams that stay with us so we are always thinking of ways to keep kids and adults happy. Thank you for all your compliments and for taking the time to write about us!

"Staff is great!"

5
28/09/2015

The hotel is a bit older but very clean with friendly staff. My Mom and I shared a suite but wanted the beds in separate rooms so two nice young men came and did some furniture moving for us. The restaurants are good but I wouldn't recommend the Pub after 9pm as it gets rowdy with bad service. We received coupons too for the restaurants. Very good location too!

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Sarah2315 We are so glad you were pleased with the hotel. Our staff always go the extra mile to make our customer's experience great. The staff is our best asset! I hope you took advantage of our great location on the river with the river walk out to the bird watching platforms. We always like to hear that the cleaning staff is doing their job well. Cheers

"Good night's rest on the road up to North VI"

4
26/09/2015

I stayed at this Best Western for 1 night on a road trip up to North Vancouver. It's located in a small shopping mall with a couple of brew pubs within the complex, one of which turns into a nightclub (but I did not see any disturbance from this). Room was clean, quiet, had a good rest. Pizza in the pub was excellent. Overall a good place to stay and rest for a night in this location.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear ringspa Thank you so much for choosing our hotel and convention centre to stay at on your way through. We are glad you enjoyed your room and had a great experience. We are happy to hear you enjoyed your wood fired pizza in the pub. Next time through your should consider staying a bit longer in Courtenay and exploring the area. It has a lot to offer. Thank you for the excellent write up. We appreciate it!

"Nice hotel"

5
26/09/2015

The hotel is easy to find. Rooms are large and quiet with very comfortable beds with duvets. Lovely foyer with comfortable sofas and very inviting fireplace. Also has nice pool, workout room and well outfitted games room for teens, plus a bar with pool tables.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Doris N We are glad you were able to take advantage of all our hotel has to offer. We have put in a games room and sports gear storage room for all the teams that stay with us. That makes for a much more enjoyable stay for families with children and teens. Much better than having to spend all your time in a room. As you mentioned there is fun for the adults as well with the pool lounge, fireplace, pool and exercise room. We are very happy to have had you and your family stay with us and we hope you come again. Thank you for taking the time to write about us on TripAdvisor!

"Comfortable !"

4
25/09/2015

This hotel offers great value for the money. It is located in a great location with easy access to everything. The room was well appointed and a good size and the bed was very comfortable. We were very happy with the bathroom which was very modern with good water pressure. We only ate breakfast there ,and that was a buffet style with good choices. They also had a menu. The front desk staff were polite and helpful. We would definitely stay here again and recommend this hotel.

Managing O, Managing O at BEST WESTERN The Westerly Hotel & Convention Centre, responded to this review
Dear Donnapine Thank you for that outstanding write up about us! I am so glad you liked everything we had to offer. Please come again and enjoy the beautiful Courtney/Comox area and try some of our delicious food in the pub.