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Best Western Hotel Crossroads of the Bluffs, Council Bluffs

3.5/5  - basé sur 502 notations.
2216 27th Avenue, 51501-6953, Council Bluffs, United States - visualizzare mappa
Best Western Crossroads of the Bluffs - affari-centro Il Best Western Crossroads of the Bluffs è situato nel centro di Council Bluffs. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vieni a scoprire questo hotel di Council Bluffs, Iowa, che offre agli ospiti la calorosa ospitalità del Midwest e camere eleganti. Situato a pochi minuti dal centro di Council Bluffs e Omaha, il Best Western® Crossroads of the Bluffs offre posizione ideale e personale cortese e disponibile. Gli ospiti apprezzeranno la varietà di attività e divertimenti nelle vicinanze, tra cui golf, negozi e casinò. Il Best Western Crossroads of the Bluffs propone 107 camere arredate con gusto e decorate in modo splendido, dotate di accesso a Internet ad alta velocità e televisione via cavo con HBO®. Ogni mattina potrai gustare una ricca colazione continentale Gli altri comfort dell'hotel includono quotidiano gratuito tutti i giorni, piscina al coperto riscaldata e palestra. In pochi minuti potrai raggiungere il centro di Council Bluffs e Omaha per visitare il casinò Bluffs Run, il centro acquatico e zoo Henry Doorly e lo stadio Rosenblatt. Il campo d'aviazione di Eppley si trova ad appena otto chilometri dall'hotel. Prenota online oggi stesso e risparmia al Best Western Crossroads of the Bluffs!

Best Western

Hotel Crossroads of the Bluffs

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 504 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
146
Molto buono
138
Nella media
98
Scarso
68
Pessimo
54
CONSULTARE I PARERI SU
Affari Affari
76
Business Business
49
Da solo Da solo
31
Di coppia Di coppia
78
In coppia In coppia
138
In famiglia In famiglia
205
Viaggio con amici Viaggio con amici
38
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great rooms"

4
03/12/2018

We stay here every time we're in town. Love that the rooms have been updated. Had no remote in our room and we had someone with in 5 minutes with a remote! Kids enjoy the pool and I enjoy the tables and chairs where I'm able to relax and watch the kids swim.

"Kids Bday"

5
02/12/2018

We love getting a room at the end of the year to throw parties and swim in the pool! Pool was very warm also love how the front desk guy always calls me by my first name becausemy kids and I always stay there

"Nice job on rennovation."

5
26/11/2018

Really like this place. Pet friendly. Alot nearby. Has undergone rennovation last visit. Well done in the classic Best Western. I like the consistency of their (BW) product. I am happy to say all 6 night of our driving trip are paid for with POINTS... very [email protected]

"Nice place right off I-80"

4
26/11/2018

The hotel staff was very friendly and helpful. The lobby and breakfast area where very nice. The hotel room was nicely done, loved the hardwood/tile flooring. The bathroom really could use a makeover, but, everything was clean. I was traveling with my dog, and was in a pet friendly room. There were no lingering odors or remnants that a previous pet had been in the room.

"If it didn't have the sign we wouldn't of known it was a Best Western!"

1
08/10/2018

Dirty sheets, uncleaned bathroom and skipped dusting in main room. Food was not all hot or cooked properly! Most certainly NOT what we normally experience when staying at a Best Western!!When checking out she said "I'll go right up and check out your room" we watched a bit and she didn't leave her desk. Sad!

"Awesome"

5
29/09/2018

We just finished our stay and I must say from beginning to end it was AWESOME. Greeted by Jeff at the front desk, who was fabulous. He was very friendly and courteous. Check in and out was very quick. He is excellent at his job. Hotel was very clean, quiet, and peaceful. Breakfast was great.

"Not bad"

4
18/09/2018

I stay here for work and it has had it's ups and downs through the years. Right now things are going pretty well here. The rooms are being renovated with most done. The location is good and the people who work the front desk are helpful.

"Comfortable Night and Well Served Breakfast"

4
28/08/2018

Glad to have found this place on our seven week trip around U.S. I understand that rooms are newly remodeled but looks to me that just means fake wood floors which apparently have become the rage at certain price points. The rooms very tan-brown which I find a bit boring but the bed was comfortable. Maintenance seemed very good and the room was impeccable. The breakfast presentation won me over: chafing dishes, well-spaced offerings. Newspapers available free. I would suggest not to get a room on the back facing the semi's lounging for the night with their motors on.

"travel"

4
16/08/2018

We had a nice stay here. The staff was friendly and helpful. The attendant at breakfast was there to help with the waffle machine and see that everything was full and fresh. The pool was nice. Near restaurants and the casino.

"Great hotel"

4
14/08/2018

We were on route to Atlanta Georgia and came back through again on way home and picked the best western. This chain is always top notch on cleanliness and food. Unfortunately the hot tub was closed both times for renovations but the pool was nice. Was super hot out so no worries. Would stay again.

"Just Don't"

1
07/08/2018

We have stayed at a number of BW motels, but will never go back to this one again. Our room was on the back. Unfortunately, the laundry room was nearby. It was noisy and hot an steamy as they kept the doors open. Trucks parked behind the motel and ran engines and air conditioners all night long. NOISY! The outside hall doors were not locked so anyone could come in anytime. All in all an unsafe and uncomfortable stay.

"Good location"

3
23/07/2018

This hotel was easy to access from the highway, and was located near several places to eat, as well as easy to find gas stations. A drawback was that since we had an interior room overlooking the pool, the noise level was a bit much, and the aroma of chlorine was a little overpowering. The breakfast buffet was well stocked and everyone seemed to be enjoying their morning.

"Bed bugs...zero rating"

1
17/07/2018

This is the worst hotel! We found bed bugs and the owners deny it!! We are still fighting to get refunded and reimbursed for the stuff we had to throw out. The room was small, bathroom was small, ac ran all night and never worked at 60 degrees, and our tv was not working. Halls were hot and humid all the time. Pool had recycled hot ac air. Was cussed out by one of the owners, call corporate and they can do nothing except apoligize. Do not stay!!

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Hi, We are sorry for the inconvenience but we also feel as if you were trying to defame us or ruin our reputation by telling all of our guests about your issue. Orkin was called to inspect our property, specifically the 14 rooms that belonged to your group and as expected there was nothing found. We are in the process of working with Tripadvisor and we are going to provide them with the Orkin certificate showing that we do not have bugs.

"ZERO STARS"

1
14/07/2018

This was the seediest dive hotel I have ever stayed at, the staff especially the maintenance guys did no maintenance at all and were usually no where to be found, the one guy was clearly twacked out on meth...it was also only obvious there was prostitution and drug deals occuring in the parking lot, there was mold on the bottom of the dry hard as rocks biscuits they served for breakfast, I would not be at all surprised if this place was INFESTED with BED BUGS! I will never stay here again and am writing corporate to report how very far below BW standards this place is, it needs to be shut down, I truly feared for my health and safety

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Hi, With all due respect, I don't think this is a fair review because it is based upon assumption, not the experience. Our property does not have bugs and we keep our parking lot safe 24x7. At this point, I am not even certain that, this review is for the right property.

"Avoid or Expect Disappointment"

1
14/07/2018

If I could give it a negative number I definitely would!!!!! We had 2 rooms. 1 smelled like sewage the other backed up to the pool and had the chlorine smell coming into the room. The halls were very warm (hotel laundry area wide open looked like unsafe working conditions). There were unsupervised teens roaming the halls. Mak told us the manager told a group of people they could use the handicap spots to work on their car. So when asked if they had any other spots to park we were told we could park in the back with the semi's. Very disappointed-will NEVER be back and second-guessing ever staying at a Best Western again. Over priced and awful describes it best

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.

"Clean & Comfortable"

3
02/07/2018

Small double room, all very clean. Nice big bathroom. Inadequate toiletries. Bathtub drain was slow as molasses. Comfortable beds and nice bedding. This hotel is located right next to a very busy truck stop, so ask for a room on the quiet side. Lots of fast food places and convenience stores nearby.

"Recycled chlorinated air.... plus pool noise galore"

1
19/06/2018

Our one night stay was over priced and awful. $190 for a standard (yet creepy) room. Our room did not have an exterior facing window. Our window + window AC unit faced the oversized pool atrium. This was problematic for 3 reasons. 1) What the hell time of day is it? (A: Pool time... all the time, at least until 11). 2) Do you like the smell of chlorine? (A: You better if you want to stay here!). 3) Do you like to hear loud teenagers/ college age/ people who DGAF until at least 11pm as they scream and carry on in the pool (if you do... you should stay here). You might think the free breakfast is worth it. Nope, it's not because if you stay here you will want to get the heck out of dodge well before breakfast serving hours. Overall not a great place to stay for a family with young kids. In the future I don't even want to give this town another chance let alone this hotel. Also... the shower liner was heavily stained. And there was no fan in the bathroom so the whole room was a steamy mess. Lastly, who designs places like this? Were they going for an energy inefficiency award? Let's pump tropical forest level heat into a pool room, then have rooms face said pool room and put window AC units on all of those rooms and cool down that same air. ??

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.

"Close to airport"

4
18/06/2018

Luckily booked in advance as that week was the college World Series and room options WAY limited. It has an indoor pool, rooms and bath standard and clean. Breakfast is typical hotel chain but is included in the price. No parking fees. Quick drive downtown Omaha and the airport

"Great staff makes the place"

3
18/06/2018

The location isn't off the interstate is great, but it's also right next to a truck stop which had a lot of vagrants sleeping there, although they didn't approach or bother us. The lobby, breakfast area, front desk staff and housekeeping staff were awesome. The breakfast buffet was ok, but credit to the staff there that kept it full and clean, despite having a couple of baseball teams with hungry boys staying there. Since it's an old motel, there are no elevators, something to keep in mind if you don't want to haul luggage up and down the stairs. Just ask for a room on the first floor But, as others have said, the rooms are a bit tired. The AC units kept the rooms cool (despite the 100 degrees) but were noisy and smelled musty. The tiled floor was nice, as opposed to carpet. The in room refrigerators were larger than most, and actually kept things cool. I think it is appropriately priced at $89, but paying $199 during the CWS is a. Bit irritating

arana2216, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey.

"It was a amazing experience and i will come back. This is amazing hotel. I will tell my friends about this hotel. So lit"

5
31/05/2018

I really like this hotel. The staff was wonderful and i like my experience. Your hotel is 10/10 no hotel can beat you guys. I don't know how you guys do it i always will come back and never go anywhere else

arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150. Thank you again for taking the time to complete the survey.

"Just passing through"

5
31/05/2018

I'm doing my annual road trip, making several stops along the way and usually a couple of Best Westerns this time three. This one I'm giving five stars. The front desk staff was very attentive at check in and my room was ready (I was early). My room was on the ground floor. With a view of the indoor pool, no morning sun but for one night it's was ok. No problem with my room clean and plenty of towels. Free breakfast, which was a free breakfast so what can you say. Free shuttle to any of the three casinos.

arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150. Thank you again for taking the time to complete the survey.

"Comfortable Beds"

4
30/05/2018

Probably the most comfortable bed ive slept on(including my own). The rooms are clean. Electrical outlets built into lamp bases are very handy. Pool is large but chilly, but there are huge space heaters in the overhead. Breakfast is above average but still has instant eggs, no glutenfree items except canadian bacon or occasional sausage links. Staff is very friendly and accomadating. I stay often and enjoy it. Close to Casinos, restaurants and convenient stores, shopping and I-80 and I-29.

arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150. Thank you again for taking the time to complete the survey.

"spacious"

4
25/05/2018

We spent one night here and then went to the Zoo in Omaha which was only a few minutes away. It was much more reasonably priced than staying in Omaha. The lobby/breakfast area had a ton of seating for groups to gather. The pool room was also enormous but the temp in the pool room was way too hot. The room we stayed in was very nice with laminate floors. The breakfast was also ran very well and tasty.

arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 712-322-3150. Thank you again for taking the time to complete the survey.

"LOUD A/C units led to very poor sleep"

2
20/05/2018

I routinely use BW hotels and I really only care about a comfortable bed and good nights sleep. This hotel has a comfortable bed, but a good night sleep was next to impossible due to the extremely loud air conditioner. We switched out of our first room (very helpful front desk clerk) due to the wall mounted A/C unit being so loud that we couldn't even hear the TV. The second room was really no better, and to make it worse, the unit would cycle from a low hum to a loud roar. I slept with earplugs and I could still hear the A/C unit throughout the night. The rest of the hotel is fine for the price – motif is a little outdated (vinyl faux wood floors), and most of the place in need of a paint job, but no big deal. The indoor pool is nice, but it is sweltering hot due to the fact that the surrounding rooms have A/C units that all dump hot air into the enclosed pool area – I guess it was upwards of 90 degrees while the outside temp was maybe around 75. Overall, nice staff, standard continental breakfast, comfy beds, and good water pressure in the showers. I normally would say it's a good hotel for the price, but the A/C units just killed any chance of me giving this hotel more than 2 of 5 stars.

arana2216, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.

"I got bunch of bed-bug bites: it seemed like I slept in the hive of bed bugs"

1
08/05/2018

During the first night at the hotel, somehow I could not get into a full sleep as I was feeling itchy on my body. Yet I did not give a thought that it might have been bed bugs at all, in a modern hotel, not a backpackers' or youth hostel. After all, the room itself smelled of dirt and a bit like a warehouse when I first got into the room. So I thought that it was just my body reacting to the dirt, feeling a little itchy. Nonetheless, the itch was getting worse and worse from different parts of my body and I couldn't stand it. So I decided to turn on the light and check what was going on. Then, I got to find some bites swelling up on both of my wrists, hands and arms, and I reached out my arms to my back to find bunch more bites from the upper back to the back of my neck. I got frightened and started investigating the bed. Soon after, I located two bed bugs under the pillows so I killed them - the two retaining my blood (supposedly) in them burst. I took off my sleeping clothes and located another one creeping on the trouser so I killed it too. Subsequently, I found two more small and regular-sized bed bugs in the bed and on the lamp next to the bed, but they jumped away when I tried to kill them. All in all, I witnessed five bed bugs that night, but there might have been more out of my sight. It was like I slept in the hive of bed bugs. I called the reception desk and asked if they had any other vacant room at the moment. They said

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Dear Seryong, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. we worked with Orkin for any kind of bug issues and they visit our hotel monthly basis and spray for any kind of bugs. I am beg bug certified too and I checked that room personally and didn't find bedbugs there were some beetles and Orkin will take care of them. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Dirty and Smelly!"

1
06/05/2018

This hotel needs some serious cleaning. The hallways smell and the ceilings and baseboards are filthy. It needs some updating and a major overhaul. Wouldn't not recommend this hotel. We also paid way too much for the quality of room as it was 247.00! Only because all hotels in area were sold out....

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Dear Jon, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"booking"

4
29/04/2018

I booked the room for 48.00 per night and had to pay 63.20 per night. Make sure that if you use any of the on line booking people that you check there prices and that the price that they give you is the same price they say.

"Very Disappointing - Dirty rooms & dirty linens"

2
20/03/2018

Night staff was very nice and accommodating since the first non-smoking room we were checked into had not been cleaned - dirty linens, dirty sheets, trash cans filled, etc. She then gave us a new room on the first floor that was non-smoking, as soon as we opened the door we knew someone had been smoking in the room, and then upon inspection found a hamburger wrapper and cigarette carton on the floor between the wall and the bed. The bed was dirty at the foot of it where it appeared someone with dirty shoes had had their lunch (rooms being remodeled) and the remote control case was covered in ketchup and mustard. We went back to the front desk and told them about the issues in the second room, she was very nice and apologetic. We told her since it was late and we were exhausted we would stay in the room but wanted to be sure they knew it was not us smoking. Then the next morning when we checked out the man at the front desk was rude, accusing us of lying about the dirty rooms, smoking, etc. Why would we make this up!

Nanette W, auditor at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Great breakfast "

5
16/03/2018

Large clean quiet room with a great bed. Nice friendly staff. Quick check in. This was a large hotel yet quiet. Large selection for breakfast. There was a mistake on our bill that they fixed in seconds. Will definitely stay there again.

"Disappointing"

3
10/02/2018

We have been staying at this hotel for the past 6 years, on our way to California for the winter. This year when we came, it was not the same. We had a lot of tiny bugs in our room under the chair. When I went to sit at the table and pulled out the chair there seemed to be apieceof food from previous guest on the floor which was not cleaned up. My husband had to stomp on them several times as there were many. When I said I was going to phone the front desk, he said not to complain. There was no hair dryer in the room, and I never noticed until I got out of shower. But, I did callfront desk and they brought me one. The breakfast was not what it was in previous years. Lots of cutbacks. The beds were very comfortable and we got a good night sleep. The halls could have been cleaner. The young man behind counter was very nice.

"Always a Good time"

5
06/02/2018

I have 2 children with birthdays in the winter months so it's awesome to have a decent prices hotel with a pool that we can have hotel party's at and the pool stays open until 11pm. Always have a great experience at this place they even know me by name now!

"Very comfortable rooms. Friendly Staff"

4
05/02/2018

The staff here are friendly and accomodating. The beds are so comfy. Breakfast served until 10:00 am. Nice lobby with plenty of comfortable places to sit and read or watch tv. The indoor pool is heated and quite spacious. I like this location so much I have stayed here six nights in the past twelve months.

"Horrible hotel ! Stay away "

1
05/02/2018

I had one of the worst experiences ever I've had in a hotel. The staff was unprofessional and rude , we had horrible service , and the rooms were very untidy and not well kept. The hotel was under renovation at the time, and they were was no signs or anything. Overall, a horrible experience I would recommend people to stay away from such a hotel.

"Great place! Might bring earplugs if light sleeper."

4
04/02/2018

Great place, friendly employees, nice pool, great breakfast with roomy dining area. Only thing I would criticize is the noise in the room from above and adjoining rooms. You can easily hear what people are doing.

"Under renovation but has some plus sides"

4
01/02/2018

Quite a few of the rooms are under renovation but once they are complete i believe this will be a real nice place to stay. The indoor heated pool is pretty big. the hot tub (closed at the time) is very large also. The exercise room needs a little work. The breakfast had the best waffles i've had in awhile.

"Nice Place"

5
02/01/2018

We had a pleasent time with our grandson, He loved the pool. Bed were nice and breakfast was good. Close to main I-80 alot to do in area, Went to close Movie and Casino. Tv was new and a big one. We liked that.

"Good Value except for heater noise"

3
02/01/2018

Very good value, including nice breakfast and helpful staff. Only complaint was the loud noise of the heater, which made it hard for me to get to sleep. Otherwise I would recommend this hotel. We were traveling, so were just there overnight. Located right off the freeway was convenient.

"Amazing stay and conveniently located"

5
01/01/2018

Really enjoyed my stay here yet again. Anytime I'm in the Bluffs or Omaha Area love staying here for the quiet and comfort that this place has to offer. Staff is pretty helpful with all my needs and rewards program that BW has to offer is amazing. Will definitely comeback again when I'm in this area.

"Security problem"

4
01/01/2018

Overall the hotel was good, but during the night around two thirty, someone gained access to our room, turned the light on and when they realized they had the wrong room slammed the door shut with the lights left on. We thought those electronic door keys were only good for one room. Scarry

"Less than perfect"

2
31/12/2017

Staff was distracted by TV, Family, and friends. Every time I encounter a staff member they were busy with another employee or family member and acted like I was a distraction. The dogs in the breakfast area and sitting at table was not my way of sharing breakfast. I thought the facility had a no smoking/no pet policy. I know I had to sign my compliance at checkin.

"Two Rangers with a Bango."

4
28/12/2017

Arrived late after driving from St. Louis on Dec. 15th. Cold & windy outside so happy to be in a warm room. Had dog with us so we were happy there were grassy areas nearby to walk him. 1 of eight BW we stayed in during 16 night & 16 city trip. all were very reasonable, comfortable & pet friendly.

"Nice hotel"

5
25/12/2017

Stay for a night with my family here. Nice location, easy to access from highway and has plenty of eateries nearby. Rate is affordable, good swimming pool and fitness centre. Friendly staff, spacious room & perfect amenities with microwave, fridge & coffee maker. Only improvement needed is room cleanliness. Overall, it is perfect for a family weekend getaway.

"Broken"

2
10/12/2017

The bathtub drain was very sluggish and the tub filled with water when we were taking a shower. It took more than half an hour before it drained. The bathroom sink stopper was detached and was upside down on the sink.

"family member in hospital"

5
03/12/2017

stayed here while visiting my brother in hospital 6 days offered trips to air port or anywhere we wanted to go they were very accomadating to our needs during our stay as they always are used computer room and printed flight tickets watched football in the front room on big screen and popped us some popcorn.

"Bed was comfy, rooms were nice"

5
29/11/2017

Was pleased with my stay. Was upgraded as a diamond select, but the hot tub was broken, but it was a nice room in spite of it. Was really pleased with the stay. I would definitely go back. Was walking distance to a little bar restaurant that was a bit spendy, but really good.

"Great value for the money!"

5
25/11/2017

Stayed here for the night with the family. The rooms are a comfortable space, very clean and comfortable beds. The breakfast was very tasty and the variety offered exceded my expectations (compared to other places I've stayed overnight). Front desk and breakfast area is huge. Didn't have the opportunity to check-out the pool but it was open until 11 pm. Very nice personnel, and overall a very pleasant experience. Will definitely have it in mind for the next occasion that I need a place to stay with the family

"Ok hotel"

4
21/11/2017

The room was clean, neat and efficient. Bed was comfortable. Only problem we had was upon check in and we wanted to pay cash and use our CC for amenities deposit. We were told we would have to give them a $500 cash deposit and our credit card. Have never heard of this before. We are diamond members and did not really receive the service a diamond member would receive. We were not offered our snack/drink or even welcomed. Front desk seemed very distracted that night.

"Good one night stay - any longer, might reconsider"

3
19/11/2017

Needed a one night stay for a concert at Mid-America Center. Pros: shuttle to the arena, staff were very friendly, bed was comfortable. Cons: We were in a non-remodeled room that was very aged. Given a room directly across from rooms under construction, hallways are tight, bed is nearly against the wall making it awkward to get out on both sides, "view" was of the pool area. Service was great so maybe staying in a remodeled area would have been better. That would not have changed the view however and would recommend an outside room unless you want to watch the pool & have them watch you. Continental breakfast was average. Nothing fancy, but adequate for a stayover. Biggest pro for us was the shuttle to and from the arena for our concert - that was a nice bonus.

"Good value for the money"

4
16/11/2017

Remodeling rooms. Breakfast and guest area is huge and nice. Pool was a little cold for me but it was a really nice indoor area. Parking lot out back could use a little gravel touch up. Front desk people were really helpful. Not a ritz Carlton but great value for the money.

"Excellent Value"

5
11/11/2017

Room recently updated and very clean. Pleasantly surprised on how nice the room was for the price that was paid for a night's stay. Halls still smelled of stale smoke, but that is a usual smell in older hotels. I had to leave very early and did not get to enjoy the free breakfast.

"Never again!!!"

1
04/11/2017

I don't like leaving negative reviews but this is one for the record books for having been so poorly treated and humiliated by a front desk clerk. We pulled in late and there wasn't any place to park up front so we pulled around the side. Our vehicle took several spots. Figured we would find a better place to park once settled into the room as a semi with a trailer was taking multiple spots and a pickup with a cargo trailer was taking multiple spots. We weren't familiar with the layout of your facility and there were no signs stating large vehicle parking in back. We no more than stepped into the lobby and the lady at the desk came at us barking like a Chihuahua about how we can't park there and she watched us on the camera and it is NOT ALLOWED and there is parking out back. We had to get up to the counter to even understand what her problem was. She went on and on and about how there is parking in the back and there are cameras and she watches them all night. The only time she doesn't watch them is when she's doing paperwork (at this point she REALLY needed to stop... but she wouldn't... and the barking continued about the cameras). She tried to make my husband go behind the counter to look at her monitors so he could see her cameras she watches and where we were supposed to park. He refused and asked about the trucks taking up so many spots. She cut him off and wouldn't said they were there before she got there or they wouldn't be there. No one parks like THAT while SHE is there. Well, management, please take note. We spend over 200 nights a year on the road staying in motels and hotels. This lady takes the cake for her uncalled for behavior. If she wants to be security detail, she needs to find a job in security. But her constant barking about the cameras and people coming out of the field (yes, she said that several times) and her general bad attitude toward us was absolutely uncalled for. I got very little sleep because I was angry, and I wondered how safe this place really was if your cameras need constant monitoring like that. All that was needed to be said from the moment we stepped foot into the lobby was, "Hey, I noticed you parked over here. We have a large lot out back for bigger vehicles. It's well lit and we have cameras back there so you'll feel safe." Short, sweet, simple and there would have been no problems. But, we'll never stay there again now.

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Decent place for overnight"

4
22/10/2017

Hotel was clean, good service, friendly, attentive staff. Decent breakfast. Large dining area and a lot of seating for breakfast. Hotel does need updating. Close to casinos, restaurants, Bass Pro, gas stations, etc... We would stay here again.

"Pleasant Helpful Employee"

5
19/10/2017

Room 227 is nice, clean and the AC unit works great. The shower had a lot of water pressure and the bed was very comfortable I was very pleased with our stay. There is no hot tub but the pool is nice and heated. There were a lot of items for breakfast including waffles, eggs, ham, biscuit, and gravy, etc. I would stay here again and again with the services I received. Employees are very helpful as I must have a COLD room (hot flashes) and they changed my room for me until I was happy.

"We would stay here again, I recommend it!"

4
15/10/2017

We stayed at the Best Western Sept. 8th - Sept 10th 2017.We were very happy to get 2 adjoining rooms with the other 2 rooms right across the hall (they were adjoining also). We just left the doors open so everyone could go back and forth between rooms, perfect!! We were there to go to the Henry Doorly Zoo (another place I recommend!) which is only 3.7 miles away from the hotel. They even have a 6 person shuttle that will take you there and pick you up! The staff was friendly and helpful. Our room was nice with a mini fridge, microwave, wifi (didn't have much luck the one time I tried to connect), beds were comfortable, big fluffy pillows, and it was reasonably clean and quiet. Our window looked out on the pool. Our kids rooms across the hall apparently hadn't been updated yet, they weren't as happy with them, they didn't think theirs were that clean and there were a few other issues, which is why I took off 1 star. Hopefully next time all rooms will be remodeled. As others have said, the hallways needed vacuuming, but with construction going on there's always a mess. The indoor pool is huge and clean, but very humid if you're not in the water. There is a nice enclosed area outside so you can sit and watch the kids through the sliding doors too. We just took our beer out there and sat in the evening. The hot tub was out of order. The breakfast and sitting area is wonderful, and the food is good. Waffles, biscuits and gravy, cereal, eggs, ham, muffins, bagels, toast, yogurt, apples and bananas, juices, milk, coffee, and tea. They ran out of a majority of food by the time our late sleeping kids got there, nothing was refilled even though there were people still coming for breakfast, so get there early! For the price we paid it was a great stay.

"Good Stay (except no remote in one room)"

4
09/10/2017

Our room was comfortable--had comfortable beds, two comfortable chairs and a table, and adequate lighting for reading. Bathroom was small, but okay. One of the three rooms we rented didn't have a remote control in it, so couldn't change channels (never did get one even though we called down to the desk three times).

"Good Overnight"

3
08/10/2017

Traveling from SD to MO and this was a convenient stop for us. The outside appearance could use a little TLC but the staff was very friendly and the room was clean with a very comfortable bed. I did not take advantage of the breakfast but it looked like they had a lot of choices in a nice large area near the lobby.

"Last & Only Stay Here"

2
04/10/2017

Fluffy pillows, nice layers of blankets and sheets, small fridge, freezer box shelf. Broken spring-back filthy upholstered chair. Mattress needs to be replaced. Carpet needs a deep cleaning and vacuumed corners. Bathroom grout had one corner still white. The wifi worked the evening we checked in and was locked out the next morning. Check-In area was being remodeled. Please continue with the rooms. As the woman who opened the side door for us as we fumbled for our key said, “I would assume if you were breaking in, you would choose a better place”.

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Remodeling Woes"

3
01/10/2017

We had quite an experience at this Best Western hotel! We made this reservation on the road the morning of the night we checked in. Everything went smooth with the phone reservation. But when we got there we found the hotel under heavy remodeling. It is a huge BW. There was furniture pushed back everywhere and the smell of drywall was obvious. Check in went well with a little wait. We were given our room keycards and directed how to get there. It was a long walk and no elevator to second floor. The room seemed fine at first glance. We were arranging some baggage when someone opened the door to our room! The desk had sent two ladies up to stay in the room. They were so sorry and apologized as they went back to the front desk. We called and reported it. The desk clerk apologized and then another night clerk called later and apologized again. That was a first for us. Upon inspection, we realized the room needed a deep cleaning from the drywall work that had been done . The shower curtain was ripped and needed replacing also. We slept well though and everything was fine after all the commotion. Breakfast was great with a lot of choices. As we checked out we showed the clerk the bill that they had slid under the door in the early morning. It was more than what we were told the room would be. They were sorry for the mix up and Alex corrected it promptly. The problems were stemming from some computer issues she said. We were happy and went on our way with the grab and go bags Best Western gives guests. They have fruit, cereal bars and water bottles in them. It's nice for the road. Hopefully they will soon be through with their remodeling!

"Best Western comes through"

5
01/10/2017

We were comfortable and well supportedf by the front desk. The hotel is located on the edge of the metro area,but it offers guests free rides in a shuttle car to restaurants and other destinations. Rooms large, beds comfortable, front-desk staff especially helpful. Breakfast room is large--far larger than elsewhere--and furnished with high-quality furniture.

"Best hotel room in 3 weeks of travel"

5
23/09/2017

The air conditioning was spectacular, the price was excellent, the room was quiet, also had a small frig & microwave. The bath tub lacked a stopper, and they immediately came and fixed it. The breakfast had many selections, fresh fruit, raisin bread, cake, eggs, ham, gravy, donuts, juice, yogert & waffles.

"Prove me if I am wrong... ;)"

4
19/09/2017

A great place to stay when ever I am in the area I prefer this chain and particularly this motel, the staff is very professional and well trained the key to success is their smile which takes me back.

"Best western crossroads"

5
14/09/2017

My stay was pleasant just like any other time I stay here. The staff is very friendly and Nan was doing breakfast that morning and we had a nice conversation. They are remodeling the hotel and so far I like what I see. It's a long process but is coming along fine. Plenty of parking around the building. Rooms are clean.

"Not the Best but Adequate"

3
14/09/2017

First it appeared there was remodeling going on at the main desk, and the hallways were hot and humid, which I found a bit strange. The room was clean, however there was hint of something in the air I couldn't place. The air conditioner was set to 60 degrees, however it barely kept the room at about 70. The queen beds were very comfortable and bathroom shower was good. Spacious pool very warm and humid in the area like there was no ventilation. The hot tub was out of service maybe for remodeling. The breakfast was very good and had much to choose from. It was adequate for the one day stay but not the best Best Western I have ever stayed at...just say'n...

"Excellent find"

5
10/09/2017

We stopped here on our way to Minnesota trailering a boat which I was concerned with as far as security. The staff at the front desk was very helpful to us, got us a couple of rooms and a well lit place to park the truck and boat which was monitored by CCTV. I was very pleased with the stay, the staff, the room and the breakfast. I never heard the train or all the trucks near by.

"Exceptional Staff and a Great Value"

5
10/09/2017

We had three rooms during Labor Day Weekend. Our rooms were very clean, breakfast was adequate - nice tummy filler, but what made this stay exceptional was the staff. We had our elderly mother with us and the shuttle driver was very patient and respectful. It truly made me smile. Highly recommend this place!

"Great hotel"

5
06/09/2017

I would recommend staying here. It's a very nice hotel and very friendly staff. The internet worked perfectly. The room was perfect. There was lots of room. We had a little trouble with the TV but was quickly fixed by staff. Easily accessible off the Interstate.

"Small room but great service"

4
05/09/2017

The room was a little small but had amenities that made up for it. The continental breakfast and pool were easy to access and was given breakfast time while registering. The hotel staff were very understanding and resolved our one issue immediately.

"Nice room, but that train..."

4
31/08/2017

The hotel is nicely remodeled and the room was comfortable, however a train went by every few hours blowing its horn, which made for a less than good night of sleep. Not sure if it was just the location of our room, near the back of the hotel, but I would definitely ask about the location of the tracks. Breakfast was good, nice large area and well stocked.

"Family trip"

4
29/08/2017

Our rooms were very clean. We stayed during the week and it was peaceful. Very friendly front desk person checking us in. A gentleman from housekeeping let us into our room when we lock ourselves out.

"Quiet and affordable "

5
26/08/2017

Very pleased with our room. Front desk made sure we were at the back, close to exit doors for our ESA, BreeZee. And their breakfast was superior! Provide shuttles to any casino, too!! Right off a Main Street..it was so quiet. Clean and nice smelling. All the staff were very helpful.

"Comfortable even under construction"

4
22/08/2017

Best Western has always served us well on our travels and this was no different, even while under major construction remodel. Had a comfortable bed in a clean room with a fantastic breakfast to send us on our way. Knowing there was construction, we didn't have high expectations on appearance and understand the need to be patient as the necessary work needs to be accomplished. Will definitely return.

"Best Western is the Best..."

5
19/08/2017

My wife and I travel (Sightseeing) a lot -- all over the U.S.A. -- If we don't stay in a Best Western, it's because there isn't one at our destination -- or they are booked solid. To be honest -- we have never had a bad experience at one of their Hotels...

"Feng shui fail"

2
17/08/2017

This was the strangest building configuration I've ever seen. How does a room not have a window to the outdoors? The desk clerk told us we were in a newly remodeled room so we got our hopes up. We entered our room and it seemed really dark but when we opened the curtains - it was still really dark! The window looked into a large dark indoor room. It was like sleeping in a cave. Kind of creepy. The dining room was large and appeared to be relatively new but it too seemed really dark and no one seemed too happy to be working there. This was my second stay here in a couple years but don't think I'll be back. On the other hand, the people who seemed to be "regulars" seemed quite satisfied with the place.

Nanette W, auditor at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"A Convenient Place to Stay"

3
16/08/2017

We were on cross-country road trip, and the Omaha/Council Bluffs area is a convenient stopping place in one or other direction. The hotel is somewhat dated, but upgrades are underway. The staff are friendly and helpful; parking is not a problem, and the are a number of restaurants nearby.

"2017 family"

3
14/08/2017

Took 5 grandchildren 7 great grandchildren 6 adults to the omaha Henry Dooraly Zoo shop at joanns went to west omaha had American food. Checked out baseball diamond not that it is finished. Ate supper in CB

"Good stay. Great location"

4
14/08/2017

This hotel is currently undergoing renovation but the staff couldn't have been more accommodating. It was very apparent that they had been inconvenienced as well with the construction but everyone we encountered was very pleasant, helpful and courteous and went above and beyond to make sure we were satisfied.

"Good but not great"

3
14/08/2017

Traveling for work and journeyed through Council Bluffs, IA. I found lots of construction going on in the parking lot, main entrance and various locations throughout the facility. The rooms were pretty nice but nothing extra. Internet worked very good and the bed was comfortable.

"Nice stop"

4
06/08/2017

This was our third night on the massive road trip with my elderly parents to Mount Rushmore. The rooms were clean and the desk help was very friendly. Compared to the other reviewers we must have been in a room that was updated because we did not experience any problem with broken equipment. Breakfast was okay. My parents handicapped accessible room had poor shower pressure, but it was fine in our foom.

"Run down hotel"

2
06/08/2017

By far the worst best western hotel we have ever stayed at. We booked a king suite with jacuzzi on best western online with our platinum membership number and the room was not avail when we arrived as the apparently only have one suite !!! The room itself was showing its age and the tub had hair in it. The bed sheets were totally unacceptable as the were dirty and stained as shown in the included picture. Certainly not what we expect from a best western brand hotel. NOT RECOMMENDED

"Wait for the remodeling to be done"

3
03/08/2017

This hotel is being remodeled - wait until the work is done to judge... we stayed in a room with a broken window, crumbs in the bed and a weird green hue to our tv, but they are redoing the rooms and the decor looks like it will be nice when it is fixed up

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Dear Eddie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Confused"

2
02/08/2017

I understand this hotel is a budget friendly hotel- $90/night with discounts and tax... however, I do not like broken toilet seats, spiders in bathtub, hairs on bathroom floor, a large bubble in the tub liner, unsecure outside entry doors, broken ice machines, and the smell of mold nearly everywhere in the hotel. The parking lot looked like a used car lot- with beat up and rusting cars everywhere. One positive, the pool is a large concrete pool- the kind that are hard to find anymore. We really liked its size, but the pool area as a whole is a bit "shady" feeling.... no furniture, odd empty spaces, no staff around at all, wet towels left on sides of the pool, glass entry doors to the pool area were all open and only half of the area was lit.... leaving it just dark and odd. From what the breakfast staff told me, they are undergoing renovation, so I understand some of the mess, but the weirdness was not explained. I would not recommend this hotel. There are better options for $100/night range.

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Not the Best "Best Western""

2
30/07/2017

This hotel does need some updating. It was hot inside. The rooms were clean, but had that updating need feeling. The pool could be very nice, but for those of us just watching our kids, there was no airflow and it felt like a very hot sauna that you could barely breathe in. Good news was that this was a one night stop and we were on the road again. No complaints with service. Not the worst one night hotel, not the best.

Nanette W, night auditor at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Good experience"

4
29/07/2017

My wife and I stayed at Crossroads for an overnight stay during a road trip to the northwest. Our room was clean and comfortable. Tge lack of an elevator for 2nd floor access was a negative as mentioned in another recent review. Breakfast was better than normal for this price hotel.

"Absolutely Worst Place To Stay!"

1
27/07/2017

This was booked on Internet Hotels and misrepresented by an employee from that website. I was told I was getting a king, nonsmoking room. The price he was quoting was more than the website showed. The employee said the rate shown online was the rate the hotel charges not Internet Hotel rates. Because he kept double talking and confusing me, my husband said to just make the reservation. Upon check in, the motel employee said the room was not available for check in and was a room for someone with a disability. I said I did not book that type of room, I wanted a king room, non smoking. The motel employee said a king was not available. I said I had just booked the room a few minutes ago. They said they couldn't help me since it was booked through Internet Hotels. They offered a double queen room in exchange but could not give me the lower price they rent that room for because I booked initially with Internet Hotels. I could not cancel the first reservation because Internet Hotels would not allow a cancellation. After the problem with the room, I found out there was NO ELEVATOR in the 2 story motel! All bags, etc. had to be carried upstairs! We were travelling out of state and had an ice chest, many other pieces of luggage, golf clubs, and baskets with food, etc. The temperature that night was sweltering, the motel had no AC in hallways and no AC on any of the floors! The AC worked in the room only! In addition, one of the ice machines was not working and there was no ice machine on the 2nd floor where our room was. The motel was dirty and the outdoor areas were also. I will never book a Best Western again!

"Great dog friendly rooms for a great price"

4
26/07/2017

This BW had a great room decor and was super dog friendly. The outside isn't much to look at but don't let that fool you. The staff were nice, the rooms were basically new, and the price was great. The only negative was the breakfast, but even that was edible and a better option than having to eat drive-thru or gas-station food (which happens when you're traveling alone with dogs across the country!)

"Needs a good cleaning and updating"

2
25/07/2017

The room was like sleeping in a basement. The refrigerator had to be replaced and the air conditioner sounded like there was broken plastic in it. The filters of the AC looked like they hadn't been cleaned in years. The pool room was at least 110 degrees and there was broken furniture sitting in hallways.

"Bike trip"

5
24/07/2017

Easy access from the interstate. Located close to services and entertainment. Has a shuttle service to the local area which is nice when going to the casinos. Front door service. Second time we've stayed there and would definitely go back.

"Good value, needs some renovating"

3
22/07/2017

For the value, this is a good place that's close to the zoo. The first impression when pulling into the parking lot is that it's very outdated and needs work. Mostly true, however the rooms are up to date. The general areas and dining area show potential but really need to be updated. The pool is actually decent. The employees were great and service was above what the

"Good stay"

3
20/07/2017

The location was great as we were driving through the area and wanted to be near highways. My husband also went to a College World Series game and it was only 10 minutes away (I believe there was a shuttle but the 6 times I tried to talk to someone about it they were too busy and never picked up the phone or there was a line when I went to the desk.) Our room was clean. The pool was decent but a little cold. The breakfast had great choices and a nice, large sitting area (the lobby area is well set up). Just wish service had been better, everything else was fine. Our room was near the back of the hotel and wifi was really spotty and we couldn't do much on it.

"Worst place I've stayed in years!"

1
19/07/2017

Terrible untrained staff, phone, ice machine, and staff did not work the hall ways were like an oven I will never stay there again and I will never recommend it to any one. I will tell anyone who asks not to stay there!

"Yikes!"

2
16/07/2017

Hotel was HOT, no elevator, right next to truck stop with litter in driveway and parking area, only one person on desk at busy times. They do offer free shuttle services which we were not interested in

"nice hotel for the price"

4
16/07/2017

I wasn't sure at first if this hotel was going to be okay seeing that the price was on the inexpensive end, but I was pleasantly surprised. Very nice modern room with a great bed. The hot tub wasn't open which was a bit of a disappointment, but the pool was decent. A great breakfast in the morning was really a plus -- much nicer than the vast majority of similar type hotels -- great staff I enjoyed my stay and would definitely stay here again

"Better than I expected, few complaints."

5
14/07/2017

I just returned home from my stay. Location was easy to find. Clean enough. The suite room was roomy, with the jetted tub right by the bed. I can't comment about the pool, but the private tub was well worth splurging for. The free shuttle to any restaurant within a certain radius was perfect after a long day of driving. Either the neighbors were quiet or the walls were good at blocking it out. Breakfast had some miss items, but the big chocolate cake was a great surprise. Also, the free water bottles when I checked out really helped me on my trip to zoo. I had few complaints. The current lock issue I was warned about was a bummer, but once it's fixed, I can really recommend it because I for one enjoyed my stay more than I expected to.

"Noisy, poor customer service"

2
10/07/2017

Unfortunately, our trip ended with a stay at the location. Very small room with too much furniture for its size; it was loud, noisy a/c kept us up all night; front desk didn't seem to care; dusty hallways from maintenance & renovations; dogs coming & going a night & barking; no clean area to walk outside; poor customer service; very disappointed.

"I was concerned about the bugs in the bathroom. It changed my whole feeling about this facility. We had stayed here befo"

3
07/07/2017

th room it changed my entire view of this facility. I had stayed there before and did not experience that problem. I probably will not stay there again since there are many other options in the area. The staff was very nice

"Good hotel for the value"

5
05/07/2017

This hotel was perfect for what we needed. Great value for the price we paid. Newly renovated, great free breakfast, quick check in and nice facilities overall. The only downfall was that they had just banquet chairs in the rooms instead of something more permanent. This could just be because of a recent renovation. Also, they don't advertise a hot tub, but they do have one on site that was not open... This could be why they don't advertise it. It would be a nice addition though if it was working.

"Good Location"

4
01/07/2017

I stay here for work and the location is very central. The rooms are nice and the staff is very helpful. It is a great location for doing most Council Bluffs and Omaha places and events. I would stay here if I wasn't in a work situation. The whirlpool doesn't work and hasn't for a while. It would be nice to have it working.

"Clean and welcoming"

4
01/07/2017

Great experience for the most part. Good value for an overnight stay while travelling from Colorado to Wisconsin. Friendly front desk staff, clean and welcoming front entrance and lobby. The room was clean and nicely furnished with coffee maker, refrigerator, and microwave. Breakfast had great choices and was nicely presented. very clean breakfast room. The only issue I had a concern about is the fact that the exterior entrance doors that are away from the lobby were not locked or otherwise secured, anyone off the street could enter the building and be in the hallways. I would not stay here with children for this reason alone.

"think twice"

2
29/06/2017

don't expect much! no concern for customers at all. Hotel was booked due to NCAA baseball tournament. more than $200 a night. hair dryer shut off about evey 30 seconds, asked the front desk for replacement---reply was they would check and get back to me. waited 20 minutes no reply needless to say it took forever to dry hair with it shutting off continually.. good thing i didn't have a flight or a meeting to get to. toilet was not flushing completely called desk they sent a plunger continued to have to flush numerous time. probably need a roto-rooter. back entrance was filthy--still in same shape at check-out. no response from front desk at check-out didn't even look at me when i said i was disappointed in my stay

"Not Best Western Quality"

2
26/06/2017

This Best Western Property does not live up to the BW standards. While the hotel is conveniently located near gas stations and eating places, the interior of this property is not up-to-date, smells musty and is just your average hotel room. The room was not dirty yet it was not super clean like that of a quality BW property. We could not find the elevator so not sure if there is one. The hot tub was closed. Call before you make reservations if a hot tub is a make or break it deal. The breakfast area is very clean and the there is a variety of breakfast items.

Nanette W, auditor at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager Best Western Crossroads of the Bluffs

"Keep driving"

2
19/06/2017

Used my free night through Hotels.com while driving through the Midwest. In this case maybe I got what I paid for. Not much. Pros: easy check in; pleasant staff; clean room; manufactured wood floors. Cons: room smelled strongly of disinfectant and was located by outside entrance and the ice machine; tv didn't work but was promptly fixed; breakfast was subpar (packaged food, eggs were probably made from packaged mix, weak coffee); no close restaurants

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Ali General Manager Best Western Crossroads of the Bluffs

"Great place"

5
11/06/2017

Excellent breakfast, everything else top notch. Beds and linens great, location perfect for our trip. Staff was very helpful answering our questions about the area. Our room was clean, and the amenities all you would expect.

"Great Hotel!"

5
31/05/2017

The ambience is really good and the staff are courteous and friendly. Amenienties are really good and the breakfast is nutritious and tasty. Omaha is about a 10 minute drive and a beautiful place to explore. The Hotel is located in a nice quiet location. Will definitely recommend this hotel to anyone traveling to the area.

"Inexpensive stay, but with many faults"

2
30/05/2017

We stayed 1 night at this location, and previously stayed here in the past. The rooms are being updated, which seemed like a nice addition, and they have a big pool, however there were several major flaws. First, the key card mechanism to get in your doors are still extremely outdated, so it took perfect timing (or just luck) to actually get the correct timing. This was not just our door, but every person we saw try to get in their room was having issues. The room next to us had to try almost a dozen times at 11pm at night to try to get in. The back door was not secured, despite having a key card strip to get in. It was unlocked our entire stay, day/night. And when we stayed here before, over a year ago, the hot tub was being fixed, but was still under repair when we came this time as well. Trains blared horns all night, which must have been more noticeable being in an exterior room this time compared to an interior room last time. We got this room under $100 for the night so I didn't expect it to be the Double Tree, but still was disappointed at the issues we ran into.

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Hi, Thank you for completing the survey regarding your recent stay at our property. We are replacing the room locks along with the exterior door locks in whole propriety. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Ali General Manager Best Western Crossroads of the Bluffs

"Let down compared to their other hotels."

2
08/05/2017

Check in clerk was very nice and explained how to easily maneuver around the confusing layout. Room was to small for two beds. Appearance was old, ironing board was old and in bad shape. Hard to adjust water temp, towel rack was falling out of the wall.

Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Hi Jessica, Thank you for completing the survey regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Ali General Manager Best Western Crossroads of the Bluffs

"Horrible experience"

1
08/05/2017

Very disappointed in our stay. Totally over priced, the room smelled and poor lighting, found ANTS all of the room. The pool area smelled and was very hot, it was an enclosed area with no ventilation.

"Mix of good &bad"

2
03/05/2017

The first thing I noticed when I got to the room was that the door wasn't latched shut. After I went in, I really had to push it shut with all my weight to get it to latch. There was a nice work desk and a comfy chair, but very few plug-ins, only a couple available for charging phone, tunes, etc... Lighting was also pretty sparse, and hard to see, even with all the lights on. The bed was very comfortable. The shower was one of the best I've had at a hotel, very nice. Breakfast was pretty standard, but well-stocked. One surprising annoyance was the cleaning crew. At 8am, they were going room to room, knocking on doors, talking VERY loud in the hallway, and just being very noisy in general. I was just getting up then, but if I wanted to sleep past 8, there was no way they were going to let that happen.

"Flying ants in bathroom"

1
28/04/2017

there were ants, especially flying ants, in the bathroom in the morning. This would fit my description of a "flea bag" hotel. Also, the bathtub would not drain after taking a shower. Location was good for me since I needed to travel south. Close location to casinos and to a barbeque restaurant.

"Stay at council Bluffs"

5
26/04/2017

I have stayed there before. Very nice Hotel and very nice people. When I Checked in the gentleman who checked me in was very nice and helpful. I needed to was some clothes and he showed me where the laundry room was. Also he gave me soap detergent to use as well. Plenty of restruants in the area. Real nice truck parking in back of Hotel.also nice rooms. I usually have a good stay and good nights sleep at Best Western Hotels.

"Iowa Senior Games"

5
25/04/2017

This is another new BW for me. As always I select a property that is close to the Games venue. I had very easy access to the venue from the Crossroads so there was no rush to get there and I had time to partake of the awesome breakfast and also use the exercise room, which had just what I needed to get ready for my events. Talk about location, the Crossroads has it all with just over a mile (walking distance). 17 screen theatre, mall, casino, several great places to eat, Ruby Tuesdays and Hooters plus the restaurants in the Casino. Getting to the hotel is just a couple quick turns off I-80 and your there. I should mention the wonderful indoor swimming pool. This is a plus for those of you that have kids. For the adventurous just across the river is Omaha and all it has to offer. What a great place to stay when you're traveling cross country on I-80.

"Unprofessional, dirty hotel rude employees"

1
15/04/2017

Booked my room a month in advance, when I got there hotel was over booked ,so they had only a few smoking rooms left at 1st they said i could go to another hotel or they would comp my room if I wanted to stay in a smoking room ( they are disgusting & repulsive smelling we had spiders, sink was broke & tonite barely flushed )and they would fix it tomorrow , we i just traveled 12hrs from Wyoming and my son was staying here with his wrestling team so I agree , well next day no one had a clue to what was happening & they would move me to 2 king rooms next to each other so I had a bed for my kids rm122&124, I said ok and went to our wrestling tournament , well when I came back to check into my new room , they once again had no idea what I was talking about, & were overbooked with 1 king room ( the remodeled room was nicer but bathtub shower was broken & we had ants, tonite don't flush right) left, I could have it & they would comp it but there only 1 bed, I agree ded since I really had no choice, so I go to check out the next day and get a bill for 2 nights in the smoking room, went to front desk , and AGAIN no one had any idea what I was talking about, had no manager to talk to , they said he was sleeping , we said ok we have breakfast while you get a hold if him , so after breakfast , she talked to the Manager & he said we'll we are not comping the 2night bill for the smoking room she said she could not help me all I can do was file a complaint with Best western THIS HOTEL IS DIRTY ,SMELLY & GHETTO if you have a choice DO NOT STAY HERE!, extreamly unprofessional rude help at front desk & they will promise you one thing and afterwards act like they have no idea what your talk about !!!

"Another Great Stay"

5
11/04/2017

When we head south for the winter we always stay here for our first night. It is very comfortable, clean and friendly staff. They also have a very good breakfast. We look for a hotel that is affordable as we are Canadians and with the dollar difference it comes out quite a bit more.

"Nice location, clean rooms"

4
09/04/2017

The rooms are exceptionally clean and the pool was in a pretty cool add on building which I assumed was once on the outside. The hot tub was not working at the time but the breakfast in the morning was really good. Hot food, good coffee, and an overall great place to stay

"Casino Stop"

3
03/04/2017

The hotel was very clean, Jeff was working the front desk and took very good care of us. The breakfest was ok, not great, not bad... The room was clean and stocked, however the A/C unit didnt cool very well and was very loud.

"Not bad for an overnighter!"

3
03/04/2017

It was a last minute booking and the rate was extremely reasonable. The room was clean and the bed was comfortable. The hotel is a bit dated. The breakfast was about the norm for a breakfast included hotel. The AC unit was a draw back it sounded like a small prop plane every time it cycled through. The evening clerk Jeff that checked us in was extremely helpful and polite. Would probably stay there again when passing through. Located close to the casinos.

"Clean, reasonably up to date hotel"

3
31/03/2017

I'd love to give this place four stars, because it was clean, reasonably up to date, and the breakfast was good with ham and scrambled eggs, in addition to the standard continental fare, but there were two problems: a heating/cooling unit that sounded like a freight train and woke me up every twenty minutes when it came on (big problem); and, unlike the five other Best Westerns we have stayed at in the past year, it didn't have cookies in the lobby (small disappointment). This hotel has an interior hallway, unlike some BW's, and I view that as a plus, and they included a Papa John's coupon on the key card, thus making it easy to get room service pizza.

"My stay at best western crossroads"

4
27/11/2016

Best Western Crossroads was a [nice hotel] Quiet, comfortable,clean. Double check your reservation. online & at the front desk. Because might make a mistake on , how many rooms you might need. But my experience was satisfactory.

"Very Helpful Front Desk Staff"

4
16/11/2016

We did not book ahead and were able to get a room with the help of the staff at the front desk. The room was what you would expect from a Best Western Hotel. The hotel supplied a standard, decent breakfast.

"Good Value"

4
02/11/2016

Nice amenities, pet friendly, FANTASTIC breakfast (biscuits and gravy, omelets!!!), polite and efficent staff, clean room. Only negatives were there was only 1 dryer and 1 washer on 2nd floor and it's a smoking/ non-smoking hotel so you can smell cig smoke in the halls. Great value. I'd stay again just for the breakfast!!!

"Not what we were expecting "

2
01/11/2016

For the price it was ok. We got a discount for time of year, wouldn't pay full price at peak session. The room was clean but had an odor. Bed was so uncomfortable and seemed to slant towards the head. 5 pillows for two people on a king bed. The pillows were small , too soft, uncomfortable. Air conditioning made noise and didn't really work. Needed the air conditioning because we had a room looking to the pool, the humidity came through the a/c unit when it was off. Needed the cool air to avoid sleeping in a sauna. No easy access to charge phones etc. Husband had to unplug alarm clock and lamp from power strip he found behind bed. The other outlets weren't easy to use either. The breakfast... I didn't like the eggs. When I got there had only two yogurt choices, pumpkin pie,and blueberry. Not going to eat either of those... ate fresh fruit and a bagel. My husband choked down eggs, ham, a piece of (ugly looking) chocolate cakes, milk, and orange juice. Not enough tables without people using conference room. As bad as I hate to say this but glad we had to leave a day early for family emergency, wasn't looking forward to another night in that bed. Also saw some ants in our room. No elevator. Chose first floor for this reason. If I had known this was an older building we wouldn't have stayed here, loved Best Western in Nashville! Noticed TripAdvisor sticker on the door. Thought this might be good, I'll not stay here again.

Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager BEST WESTERN Crossroads of the Bluffs

"Comforable room and excellent indoor pool area"

5
26/10/2016

We went to the Omaha zoo spent 5 hours wearing ourselves down and needed a nice place to wind down. A problem arose(self imposed) when my reservation did not show on the correct day. Alex, the night clerk was nice and told me how to make the correction with Hotels.com and held two rooms for me while I worked it out. The rooms were spacious and the queen beds were comfortable and the pillows were great. The indoor pool was spacious and there were tables set up so we could have a pizza party at the pool. Our grand kids loved the pool and did not want to leave. Next morning the breakfast had lots of choices with omelets(with fixin's) eggs, sausage, waffles(!!!), cereals, bagels and toast. It was great. The staff at the hotel were very friendly and when there was a pop corn explosion in our daughter's room the house keeping staff came and vacuumed it up for us.

"Room not cared for"

2
12/10/2016

On first glance this older hotel seemed to be nicely appointed and the rooms large, But after spending some time in the room the neglect starts to show: the drapes only partially hooked up (I had to use a chair to hold the drapes closed), ring in the toilet, the sink drain almost clogged shut, the bathroom wall and floor very dirty behind the door, etc. I actually left as soon as possible to get to my next accommodation to shower.

Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager BEST WESTERN Crossroads of the Bluffs

"Very nice hotel"

5
10/10/2016

We are staying here while we are working down here. They have plenty of parking for cars and semi's. Nice facility and have a great continental breakfast. Price is a little higher than a couple others, but worth the extra couple bucks.

"I won't stay here again"

1
07/10/2016

My stay here was terrible. So terrible that I actually checked out early and found another hotel to stay at for the other 2 days of my trip. First of all I didn't realize that there was no elevator and I was put in a room on the second floor. The person that I was travelling with has a medical condition that makes it difficult to travel up and down stairs. Then we got to the room and attempted to log onto the wifi to take care of some business, using the instructions in the book only to find out that we needed a password. No big deal right, just call down to the front desk to get it, except our phone didn't work. We were all the way at the back side of the building, so I had to walk down the stairs and all the way around to the front desk to get the password. When I informed them that my phone didn't work they said they would get maintainence to look at it, but the next night it still didn't work. At check-in you usually get told about breakfast and what times it is available, we didn't, the front desk people didn't really talk to us, they weren't rude, but they weren't very personable. The temperature in the room was hard to control. It would get too cold, so I would adjust it and then it would get too warm. There was a constant fan on that I couldn't turn off. Not only did the water pressure in the shower suck, but it took forever to heat up and didn't get hot enough. Housekeeping never came to our room that day, so I had to go back down to the front desk and ask for fresh towels because we only had 2 when we checked in. I use two towels when I shower, adn there were two of us so that obviously wasn't enough towels. Then at the end of a very long day all we wanted to do was go soak in the hot tub. A hot tub is a personal requirement for me when I book hotels. I even read the reviews and it said they had a nice working hot tub. We changed into our swimsuits, walked all the way down to the pool area and it was broken! That was pretty much my breaking point. So I found another hotel. The only positive thing that happened was that they didn't charge me for the second night, because I didn't check out until 730. I will not be staying here again, ever.

"Business"

5
07/10/2016

Excellent /They went out of there way to satisfy our needs/the rooms were clean and the staff went out of there way to do extra/we were even helped up stairs with our luggage. The food was great. My family also were very satisfied

"Hotel lobby is great better then the rooms."

3
05/10/2016

The stay here was just ok. There was limited tables in the breakfast area where more could be added easy. We had to wait for a table. Breakfast was good. Hotel was noisy and rooms were small. hotel offers a shuttle to casino in area. This hotel reminded me of a truck stop hotel. More money was put into a living room effect in the lobby than the rooms. Rooms were clean. People that did not belong to the hotel would hang out in the parking lot. we paid 80.10 for one night.

"Room Smelled"

1
04/10/2016

Upon entering room - air conditioner was set to 65. Once room warmed up it began to smell. The carpet was sticky - had to keep shoes on. They were not full yet put me in this dump. Complained at front desk and was told room had not been used for quite a while.

"Run-down"

2
22/09/2016

Room was dingy and poorly lit; needs a face-lift. Bed comfortable and bathroom clean except for hair in shower. Hall floor dirty. Next to truck stop but noise did not penetrate room. Breakfast excellent.

"Well Below the usual Best Western Standards"

2
16/09/2016

We wanted a Best Western that was not too far from the zoo, however, we should have stayed on away based on the low price alone. The initial room that was given to us had a faulty lock on the door so our cards would open the door despite the light turning green. We were given a new room, however, that room was far below standard from the usual Best Western we have come to expect. The room smelled of smoke, the bath mat was disgusting and there were piles of dust in the corners. The air conditioner was loud and did not work well, the room was still very damp so we think maybe the dehumidifier part was not working. I'm very surprised that this hotel is even considered part of the Best Western family, it is well below the typical standards and I would never ever consider returning to this hotel or recommending it to anyone, sorry. That being said, the staff was very friendly and helpful and I can't really blame them for the poor quality of the hotel, the owner needs to spend some money and fix this place up!

"Fabulous Breakfast"

4
13/09/2016

Homemade omelettes with your choice of meat and veggies made fresh right before your eyes was a very welcomed surprise. Oh, were they ever so tasty, melt in your mouth with gooey cheese, fresh vegetables, and my favorite meat - bacon! I'd definitely stay here again and would linger longer over my meal.

"Pay up and stay elsewhere"

2
12/09/2016

A shabby, musty smelling hotel with an equally shabby looking guests. I couldn't wait to leave. The price was low. I should have known better. Pay up and stay elsewhere. If I were Best Western, I would boot this location from my chain. It is not in keeping with their other properties.

"Nice hotel"

5
08/09/2016

Easy access, nice indoor pool, lots of options on the breakfast offered. Seriously, if I had a horrible experience, 200 characters would be required, A problem free stay, it doesn't happen often, but this was one.

"Excellent"

5
07/09/2016

The young clerk (ALEX) was very helpful and seem to want to make you feel at home and conformable. Breakfast was outstanding, even though I would have like to have ham, over all it was great, and plenty of room to sit. Maybe we was just luckily as we kind of late, hopeful all motels would go to a later time before closing breakfast down.

"Stay here if touring Omaha"

4
06/09/2016

My wife and I decided to go to the Omaha Zoo over the Labor Day weekend. We stayed at this hotel for many reasons. I have stayed here before and never had a bad experience yet. The staff are very nice and helpful, the bed is comfortable, the breakfast is amazing and you can't beat the price! They have a very nice pool area and huge parking capability which is great if you have an oversized vehicle. 1 1/2 miles from the zoo and about 3 miles from Omaha's Old Market district. Great place to stay, highly recommend.

"Nice hotel in a convenient location. "

5
04/09/2016

We stayed here as we were on our way from Denver to Chicago. The room was clean, and was updated. The bed was great, and the staff was really accommodating. Plenty of pillows and great water pressure in the shower. We didn't have a chance to check out the pool, but it looked nice. The breakfast was also pretty good, and had a nice variety of food. We will stay here again if we're ever in the area.

"Great room, Great service"

4
04/09/2016

We always stay here when in the area. The rooms are clean and internet is free. Nice pool. Breakfast is good. The staff is very nice and friendly. Easy to get to and great value. Close to casinos and concert venues.

"A good surprise"

5
25/08/2016

We booked this hotel because it is pet friendly and located near casino. A bargain price, it seems as I tried to book harrahs down the road, and it was more than double. Hotel recently renovated, which made it feel much nicer than the location would dictate. Could improve on the free breakfast, but free is free. We ended up in the farthermost away from front desk and eating area as possible, but suppose that was due to a later check in than usual. The place was packed. Grounds a bit iffy, and lots of smokers. Oh well. No elevator, so it was difficult to navigate bags and dog to second floor.

"Really need to get it together"

2
22/08/2016

Hot tub is still not fixed! Total downer! Rooms need updating! Things broken in our room! Thankfully the pool was in working group order and the breakfast was decent. The staff was pretty decent as well.

"good hotel when passing through"

4
21/08/2016

I've stayed at this hotel several times on my way home from the Sturgis motorcycle rally in South Dakota. It's a good hotel but I've always had trouble with the check-in even though I have a reservation. They never seem to know how to handle Best Western gift cards when I check in. The check-out clerks know exactly how to handle gift cards but then I can't use Express Check-Out. This is the only complaint - otherwise a very good hotel.

"Nice stop over"

4
19/08/2016

Found this gem in the hotel coupon book at the rest area. Lots of construction and truck stops surrounding it but quiet and clean. Nice breakfast and friendly staff. Rooms were well maintained and accommodating with a recliner, ample storage, and amenities such as microwave, refrigerator, coffee maker, iron & board. Very large gathering place for breakfast and enjoyed receiving free copies of the local newspaper and Wall Street. The parking lot was full so other travelers recognized the value.

"good stay"

5
10/08/2016

Great motel great people will be back. I have stayed here many times and when I call to make my reservation they do everything to try to put me in the same room since they know I enjoy that room. They really try to make your stay pleasant.

"Gateway Inn Council Bluffs Iowa"

3
06/08/2016

Great staff, very helpful. Didn't use pool, but it looked good (indoors). Heavy truck traffic at this location, so you have to be very careful, but hotel itself is quiet and kept very clean. Breakfast was done well.

"Free Shuttle Service, added +"

4
27/07/2016

Hotel located just outside of Omaha, good location. If you are looking for an overnight stay, this is the place for you. They seem to have an issue with the A/C in the pool area but we didn't use it so it wasn't a concern or need for us. The shuttle drivers were quite nice but not familiar with popular eatery, it was free so you can't beat it.

"poor room"

2
25/07/2016

I have stayed at many BW hotels and was very pleased. I was very disappointed with this location. The room was damp and warm. The bathtub drain didn't drain. The hallway was very hot and as I walked to the lobby the halls were cooler. There was no security at the entrance on my end of the hotel.

"Good value, lots of available amenities"

5
24/07/2016

We prefer BW hotels because of their overall quality. This hotel did not disappoint. Clean comfortable room, plenty of amenities and a good breakfast to start the morning. There's also a shuttle service to the nearby casinos, and I think they'd go to other nearby places. We'd definitely stay here again.

"Overall stay experience."

3
23/07/2016

Check -in staff was very friendly. Lobby was nice and clean and had a good atmosphere. The room itself was clean and very nice. Draw back was the parking lot which is very poor condition and the corridors between the rooms really needs to be clean up and dated. Pool area was like a very hot sauna temp wise.

"Feeling Wanted"

5
23/07/2016

What a welcoming Front Desk courtesy of Jeff. By the time the stress-less check-in was completed I can honestly say we felt wanted! That has never happened to us before. The bed was very comfortable. Nice to start a new day with a restful night paving the way. The Lobby Women's Room was so spotless and tasteful that I'd give it 10 out of 10. Being picky these are hard to come by. Breakfast had lots of good choices and eggs offered two different ways being one of them. They were moist and just the right temperature. Fresh fruit was a plus.

"Nice place to stay"

4
22/07/2016

Front desk clerk was very friendly and helpful. Room was very clean. Only complaint would be the pillows. Five 1' x 1' squares that were too soft, very uncomfortable when stacked and worse when I tried to fold one in half. Also wish the toilet seat was a little higher off the floor. A little uncomfortable at times. Air conditioner worked great as it was very hot and humid outside.

"Clean room"

3
17/07/2016

We have stayed here in the pass while driving through Council Bluffs and knew that they accepted pets so we chose to stay again. Our room was near an exit so there was a lot of traffic which made for a noisy stay. Also, the jacuzzi was out of order so that was disappointing. On the plus side the room was clean and spacious. The continental breakfast was also good and the staff was friendly.

"Prices Doubled For College World Series / Room Had Potent Chemical Fumes Coming From A/C From Indoor Pool"

1
12/07/2016

The employees were all wonderful. The rest was terrible. We payed $161 a night (normal price $89 a night), booked for 7 nights checked out 4 days early. We ended up at the Western Inn down the road $40 a night cheaper & a great hotel all around. I would not have had a problem with the price I booked had the hotel been OK. Maid service did not come the first day, I went to the office to ask, they said they will be there at 8pm, I was given towels & they came the next day. The Indoor pool was so unbarably hot when you opened the door to enter, we could not go in (no air circulation) Our room backed up to the indoor pool area the A/C was sucking the very strong chlorine fumes through the A/C into our room. Woke with headaches.The 4th day we couldnt take it any more & I told them we need to leave. They were going to charge me for another day so I told them the real reason we were leaving. From the look on the young mans face he was aware of the problem & waived the charge, he also asked me not to tell anyone or post a complaint. I waited 3 weeks to post this & finally did because I didnt want someone else to fall ill or worse due to the fumes coming from the inclosed pool area, that did not appear to have an exhaust system to suck out unhealthful air to outside of building. They were very understaffed. I have since stayed at North Platt Neb & Henderson Nevada Best Western's both of those propertys were amazing.

"Excellent"

5
11/07/2016

Could not be more satisfied with my stay here. The staff went above and beyond to insure my comfort and to meet my requests. The location of the hotel was great for my business commute and the hotel amenities were also excellent. Will definitely be staying here again on my next trip to Council Bluffs!

"Great stop near Omaha"

4
10/07/2016

Great staff and centrally located to a lot of restaurants. They have a shuttle to take you anywhere within 5 miles of hotel. Pool was clean, but very hot inside pool room. Warning... No elevator to 2nd floor. Breakfast was your regular hotel breakfast. Did have homemade omelette though, was a nice change.

"Good Stay. Be careful of booking sites on TripAdvisor!"

4
09/07/2016

Our room was clean and just what we expected. They had free wifi and free breakfast. The room had a microwave and small fridge in it as well. The room and breakfast was average. The price was higher than normal but that was because of several events in the area. The staff was very friendly. Booking Warning: I booked this stay through the TripAdvisor website using Agoda. I noticed that my credit card now has a foreign transaction fee on it. Agoda allows you to book reservations abroad which is probably handy if you are doing that kind of travel. I didn't pay close enough attention and didn't even think about getting this kind of extra charge. Needless to say, I'll be calling my credit card company to try to get it removed. I booked another stay through TripAdvisor using Booking.com and did not have any extra charges.

"Don't know what you want here. Sorry. Don't know how to get 120 characters when I don't know what you mean."

4
02/07/2016

Very nice rooms. Everything worked great. Swimming area was really hot and humid. Saw very few people use the pool and no one sitting around visiting as it was unbearable in there. Staff was friendly and helpful. Would stay there again. There were several activities in the area and prices for the rooms were inflated so disappointed with that

"Clean and friendly"

3
22/06/2016

It was a comfy stay as far as our room , clean and cool and comfortable , hotel lobby air cond was broken so breakfast was a little warm in the dining area . No meAt on the breakfast unless you count the sausage in the gravy

"nice"

4
20/06/2016

The rooms were great-it was 101 degrees the day we arrived and the lobby,hallways and breakfast eating area was very warm. Otherwise it was a nice place to stay. Breakfast was very good. The people working here were very nice and helpful. Was really clean too.

"Great stay!"

5
19/06/2016

We were taking a Midwestern vacation. We stopped in Council Bluffs as we were headed to Nebraska. The hotel was clean, safe and comfortable. They breakfast was just OK, standard eats. It was right off the highway, so very convenient.

"Stay Away From this place !!!"

1
18/06/2016

The Security Lock on our hallway door was missing, Anybody could walk in. The management gave a lame excuse and could care less. The hallway was at least 90 degrees. I woke up at 5 am to the sound of leaking water. Discovered the water leaking from the ceiling above the shower----YUK----. Who knows where it came from. No shower that day!!!! The noise from the rooms and hallways late at night was excessive. When I checked in the desk clerk told me she would send a luggage cart to the room for us and it never did come. What a lame excuse for a hotel under the Best Western name. It was akin to a cheap old low budget hotel. The mgmnt. seems to be numb or inept. Best Western should pull their franchise.

"Awful experience; worst hotel in 15-years"

1
16/06/2016

Hotel is poorly maintained, is very dated. A/C in lobby and guest room corridors not working. Pool area temperature over 100 degrees with several a/c units expelling hot air from guest rooms into the open pool/recreation area. A/C in guest room did not work, moved to another room and that A/C was not working properly and was extremely loud. Water running continuously into tub, broken lamp shades, wall vinyl peeling, missing Toilet paper holder. Soiled appearing blanket on bed. Too many deficiencies to list but I would NEVER stay at this hotel again.

"NOT UP TO SNUFF"

2
11/06/2016

For the price we paid we were disappointed. The only leisure feature that was working was the pool. Breakfast had no meat.. Quality is on the downturn. Find another place. Coupon not worth it. Front desk people we very nice and knowlegable.

"Don't waste your hard earned $$"

1
11/06/2016

Outside was nice, huge lot in the back for semi parking. The hotel was getting 3 1/2 stars then I walked in. Front lobby was sweltering HOT no A/C. Manager on duty Naveed said I would only receive my platinum re-ward member discount if I agreed to give them all 10's on the survey they would be emailing me after my stay. I said yes so I would receive my discount but I answered the survey honestly. Two vending machines neither worked. The lobby, breakfast area breakfast area, hallways & pool room had no A/C it was 100° outside. The hotel says that it's pet friendly however if you bring a pet in there's a $250 upfront fee. The breakfast orange juice tasted funny and there's no meat at the breakfast. I requested non-smoking but my room smelled of cigarette smoke. Both me and my team driver had lipstick on our sheets. Be careful when you read good reviews on this hotel specially if the people making the good reviews were told they would get a discount whether they were a re-ward member or not as long as they agreed to give all 10's on the survey. If you were absolutely stuck in the area and all other hotels are booked & you don't want to sleep in your car then yes I would say it's a great hotel to stay in. I travel for a living and so far this year have stayed in about 25 hotels 23 of them for business.

"Great location, friendly staff"

4
08/06/2016

This property has the best pool!! It's a real 'swimming' pool - indoor. The rooms are nice and typical BW breakfast with a few local specialists added. The staff in dining area, Nan, was so friendly and helpful. Based on reviews we had room overlooking pool but would have preferred outward looking room to open window and let in some fresh air.

"Older hotel next to truckstop"

3
04/06/2016

This was just an average and older hotel. It was pet friendly for an extra $20. Our room was a long way from the lobby and limited number of luggage carts. Hallways were dirty bu the room was reasonably clean. Located by truck stops and in an industrial area. Very few outlets for charging phone, etc. Breakfast was pretty standard fare for a buffet.

"Clean and Comfortable"

5
02/06/2016

Reasonably priced. Rooms were clean. Great free breakfast. Nice pool. Hot tub not in service at the time we were there. Small exercise room. Close to restaurants, casino, Bass Pro. Enjoyed our stay here

"Not so great"

3
01/06/2016

The staff I met at the desk spoke accent. He seems foreigner. I had trouble understanding him in the morning before I out I went to the hall before going to the room, I felt hot. Then I went into my room. I turned on the light in the front but I can't see the bedroom. I had to walk barely blind to the lamp to turn on the light. I found out there is no freezer in the fridge. Also the toilet paper is too thin which it is cheap toilet papers. There are very nice bed, chairs, desk, lamp, tv, and shower. Also very good hot breakfast and healthy cereal. It also has a nice swimming pool.

"Average-to-poor"

3
01/06/2016

My room smelled really funny. To be fair, I might've been staying in a dog-room (my parents were next door with their dog, which was definitely a dog room, but all the dog rooms we've been in before smelled like normal hotel rooms....), which might've contributed to the smell. But it did not smell clean at all. The sheets also felt like maybe they needed to be washed. The hallways seemed really rundown (missing ice machines, pools of water in the stairwell, etc) and there was no ac in the corridors and no elevator, which on an 85-degree day was needed. It was very stuffy. Also, we were near one of the parking lots, and the door to the outside did not close at all, so we were concerned about security. My mom's tub had not been cleaned, but mine seemed ok. We made do, but I don't think any of us would be back, which is a shame because usually we love Best Westerns. (It was about $100 less than Best Westerns usually are; maybe the quality was why!) Breakfast was fine.

"Best western...not really"

2
01/06/2016

As i checked ini asked how much the rooms where. I ended up being charged $15/room per more than i was told The Best Western Cross roads is NOT A BEST WESTERN. My loyalty card was rejected at the front desk. It was disappointing. 3) Breakfast: It is supposed to be open at 6:00am. I arrived there at 7am, YET NO ONE WAS THERE TO SEAT ME. I stood around like a fool for 15 minutes. Where were the servers? Then while i was eating, i was asked to show my card twice. (not very professional or organized). I have never complained about a Best Western before, but then again this is not really a Best Western. I wont stay there again.

"Friendly staff, nice rooms"

4
30/05/2016

Can certainly recommend this place. Lobby looked nice with some seating areas. Rooms are nice and the staff was very friendly. Breakfast was included and not bad. One of the 2 waffle makers broke on the 2nd day, and for the amount of people staying there, they should have had at least 3 of them. But there are other breakfast items to enjoy also. The hot tub was broken, and the pool was enclosed and the area it was in was very hot and humid. Some of the air spilled over into the hallway where our rooms were. But the rooms have good airconditioning, so it did not bother us. Not sure if this is always like this, or if there was an issue with the fans? Would not be a problem during the winter as then you want the area around the pool to be warm. Walls don't seem very thick, or maybe it was the door that joins the room with the one next door that we could hear people though. once the AC was on, couldn't hear anyone outside the room anymore. Free shuttle came in handy.

"Nice, clean, comfortable"

5
28/05/2016

We attended a late night concert in Omaha, needed a place to stay close to the arena. This was about $70 for the night. We didnt need anything more than a place to sleep. Were pleasantly surprised to find a nice interior, friendly staff and a large, spacious, modern room. Comfortable beds, nice pool area, though we didnt use it. Liked that my room was interior and faced the pool. Didn't have pool access from our room, but the window faced the pool area, which on a morning when we wanted to sleep in, made our room extra nice and dark because they keep the pool area dark until it opens at 10. Overall, we'd stay again if we are ever in the area. Liked the hot breakfast, too. You don't get that at many hotels anymore.

"Best western review"

4
28/05/2016

Large pool area if you have a family. My room was quiet and clean. Very attentive desk staff. I made a mistake and booked for the wrong night and they corrected the error for me and gave me a similar discount for the night. Very reasonable. Well kept.

"CMC Live 2016"

5
24/05/2016

I needed to stay in Council Bluffs for an educational seminar. Some of the hotels were offering a discount to seminar participants. I travel with a service dog and was on a tight budget. I received excellent accommodations and service for almost half of what the other hotels offered. My room was clean, accessible and quiet. I would recommend this hotel highly

"A Great last minute choice"

5
23/05/2016

I had to fly in to Omaha from Virginia to meet my boyfriend. He was driving cross country solo, Washington to Virginia. I flew in to help drive the rest of the way. I needed an affordable hotel for his pitstop to get a good night sleep. I booked this hotel with my Southwest Airlines ticket. Having flown in to Omaha my while life (to visit family in Iowa), I have never stayed in the area. Well, to make this long story shorter... It was a great pick! I wasn't sure he'd make it into Omaha to get me. Great surprise that the hotel had a complimentary airport shuttle. I wasn't expecting that service on a Sunday evening. The Driver, Mike, was so friendly. Without even asking he had offered to take us anywhere within 5 miles. I had mentioned finding dinner and an ATM. We got checked in. Room was close to parking. Indoor pool, hot tub and lounge area. Microwave and mini fridge in the room. I was so happy to see a hot breakfast in the morning. Coffee, Juice, Belgium waffles, eggs, sausage biscuits and gravy, and more. Nice large lounge area and tv area. I wouldn't mind being snowed in here a while. Room was clean. No hello, good morning, any kind of recognition from staff. But overall We were happy.

"Unpleasant Experience"

3
21/05/2016

I did not have a good experience at the Counsel Bluffs, Iowa Best Western. They did not clean my room for 4 of the 5 days I stayed there for training at my home office. I asked repeatedly to have our room cleaned, and they did not clean it until the last day.

"Birthday Celebration at the Casino"

5
19/05/2016

We would definitely stay here again and again. It is conveniently located. The room was nicely decorated and clean. The price was very affordable. Best part was shuttle service to the casino was provided.

"Mediocre"

2
14/05/2016

This motel has seen better days. Carpet was completely worn through in spots. Room smelled of chlorine, because indoor pool was on other side of window. Security is lax. The back door didn't lock so anyone could enter the hallway day or night. There are better options.

"What does this mean?"

5
12/05/2016

I was extremely satisfied with the staff, the room, the breakfast and the cleanliness of this motel. The air conditioner worked properly and didn't make much noise. The refrigerator was clean and working properly and the microwave was clean. I will stay there again when I am in Council Bluffs visiting my daughter. I stayed there 2 years ago and liked it so well that I stayed there this year.

"SW Iowa Stay"

5
11/05/2016

Mother's Day weekend we needed a place to stay for a funeral on Monday. TripAdvisor found us a place on short notice. I was impressed because I thought it would be slim pickings, for sure. Not only did we get a room for both days we got one close to our family. It was an easy transaction and comfortable stay.

"older, clean, value"

4
05/05/2016

Excellent price, soft train horns in the background were actually pleasing! Could stand to move the outside smoking away from the doors though, and maybe some smoky smell came in through the AC on the ground floor. But it dissipated and the whole experience was good. Maybe a meat at breakfast but the cheese omelettes were very good. Pool was a very nice size, and clean. Hot tub was broken but in my experience that seems to be the norm everywhere I stay. I don't even expect them to work anymore, so I didn't really miss it.

"Great Place to BE"

5
04/05/2016

Best Western has a caring staff and very helpful. I have had to stay at others within this area and felt unsafe but when I decided to move to Best Western I felt safe. I would recommend this hotel to anyone that needs a break. The front desk people are amazing along with the other staff. I was amazed! This hotel is clean and neat. I will not stay anywhere else.

"Nice place"

5
30/04/2016

This hotel is nice. A little pricey for what you get but that seemed to be the case with other hotels in the area too. The staff is very very friendly! When we first checked in we received a room with a view of the pool. It was slightly muggy & smelled of chlorine so we asked to be moved to an outer room. Within 10 minutes someone had come up & gave us keys for a new room. The rooms are a little small but we did have a nice sized fridge and also a microwave in our room. The breakfast had pretty good choices and the internet works great. The pool is larger than most hotels too.

"Ok hotel."

3
26/04/2016

The staff at this hotel were great, very kind and helpful. The lobby was nice. The rooms were clean. The problem though was with the rooms next to the pool, no outside window except to the pool which made the rooms muggy. The air conditioners were very loud. Otherwise a nice hotel.

"really nice place"

5
19/04/2016

We were last minute vacationers and this Best Western had the lowest on line prices and we got an even better deal when we arrived. Everyone was very helpful and smiling. All looked like they enjoyed working there which says a lot about the management. Shoot even the Laundry worker was smiling.

"Very Comfortable"

5
10/04/2016

We love staying at this Best Western! We live in Canada and make this our first nights stop when we head south for the winter. It is a big place, good variety of food for breakfast and very comfortable beds. My only complaint is the signage on the interstate is not good. I wish there would be some kind of sign showing which exit to get off for this hotel. We have stayed here for the last four years and have always missed it and had to circle back. Front desk staff/management and the lady that does the breakfast are very friendly. We look forward to coming back next year. Keep up the good work!!!

"Best Western Crossroads of the Bluffs"

4
09/04/2016

It was a very nice experience with clean rooms, helpful staff, a good breakfast and a nice pool area. It would have been nice if the whirlpool was open but the fitness center had good equipment choices. In that area, there is road construction so you have to really pay attention to the signs. There is a truck stop next door but we were in the room closest to them and couldn't hear trucks at all.

"Check it out"

5
31/03/2016

If you are looking for a night stay or for couple of days close to Omaha, then the Best Western at Council Bluff is a place worth considering. I travel a lot and whenever I am in that area, I don't think twice. It is an easy choice for me after I had research and considered hotels and motels in Omaha downtown area and Council Bluffs. I highly recommend it.

"Average Stay"

3
27/03/2016

Beds were very comfortable. There were two armchairs, which was nice, but only one had a lamp to read by. Bathroom is very small. Breakfast had choices I liked. Price is a little more than I like to pay for the quality of the motel.

"great employees"

5
27/03/2016

the employees were fun to talk with, and as an add bonus, an employee knew when I was checking out and that I would be needing a cart. He drop one by my door just before I was getting ready to go get one.

"Nice stop on way home !"

4
24/03/2016

Nicely redecorated hotel, fresh and modern. Comfy beds. Very noisy heater/ air conditioning unit. Room was facing the pool and smelled of chlorine / pool. I tried to print off a $10 BW coupon I had received via email and printer wasn't working and the BW site was down, the manager offered to put the offer through later when the site was back up . Very pleasant man .

"Pleasant and Convenient to Omaha"

5
20/03/2016

A nice place to stay when visiting the Council Bluffs and Omaha area. The room was clean and comfortable with an in-wall A/C unit that was quieter than most we've encountered. The surroundings aren't much to look at, but freeway access is close by. The staff was friendly and efficient. We'll stay there again.

"No cable for two days. Was offered a room of lower quality. Will not stay here again. "

1
23/02/2016

No cable for two days. Called up the front desk to let them know and the sarcastic tone I received said it was getting fixed before i could even say anything and then hung up. The next day when I get off a hard days work ready to relax after my shower and lunch turn the tv on to find out there wasn't any cable, still. I called the front desk and was offered a room of lower quality.(very rudely). I Would pack up and leave all together if I hadn't paid in advance. Will not stay here again.

"Cheap, and you get what you pay for"

3
16/02/2016

Rare to come across a Best Western charging less than $60 a night, but there are compromises. It's an older motel that has been remodeled, and it is now showing its age again. The "pillow-top" mattress was fairly comfortable, but older, and sagging. The floor had obviously not been vacuumed prior to our visit, as you could see lint or something around in various places, just enough to cause us to question the overall cleanliness. Furnishings starting to get a little rough around the edges, too. Still, we were exhausted, the shower was excellent, and decided that we could handle it for the price. You will have to make your own call if you think it is worth the compromise. If you aren't sure, you might want to choose a newer property. Of course, that one won't be $60!

"Pleasant stay"

5
06/02/2016

Courteous from the moment we walked in. Informed us on all necessary info and answered questions about local venues. Key to room didn't work, but this issue was taken care of in a matter of minutes with the desk attendent, Muhammad, getting us in to another room. No elevator for 2nd floor but I requested a king smoking and thats where it was and one flight of steps was not an issue for us. As far as the smoking room went, gosh, it didn't smell like a musty, smokey room to me, nor to my non-smoking spouse. Clean room. Internet was good. Quiet on the east side. Bed/pillows/sheets were super comfortable. Room window looked down on the swimming pool, which was just being filled and readied for reopening in the next day or 2. Don't know how quiet room would be when pool is in operation, but it did look very nice and fresh. Breakfast was hot and plentiful. Eggs, sausage & gravy/buscuits, bagels, toast, muffins, cereal, do it yourself waffles. Very good. The lobby and dining area are very tastefully decorated and quite comfortable. Good location, not far from I-29 and 80. And they have shuttles for the casinos. The Horseshoe was not far from the motel. Just a great stay, overall.

"Great Place to Stay"

4
28/01/2016

A little off putting that it's right on top of a huge truck stop but it was very clean, the staff was helpful and in a pretty good location. Will definitely stay here again if passing through. They have pet friendly rooms which was of benefit to us

"Enjoyable Stay"

5
28/01/2016

We enjoyed our stay at this motel. Room was clean, warm and everything worked. Breakfast bar was well stocked with friendly, helpful staff. Have stayed here before and plant to again. We also used the valet service and were provided a safe ride with prompt service.

"We were so pleased!!!!"

5
22/01/2016

We doubt you could do better in Council Bluffs, and if you are heading east on I-80 this is a great stop without the Omaha traffic in the morning. The hotel is easy freeway access, gas at great prices within a block, restaurants and a huge convenience-type store nearby full of midwest souvenirs and post cards. But the hotel itself deserves recognition for the spacious and clean rooms, the extremely friendly staff, and a breakfast that is above and beyond! Many hot selections, fruit, cereals and breads, everything you hope for and things you don't expect! Enormous indoor pool/hot tub area which was unfortunately closed on our visit but we look forward to another stay here.

"Easy Does It."

4
11/01/2016

Great Best Western hotel with helpful staff. Easy access off I - 29 Interstate highway . Awesome morning breakfast to start your day. This is a regular stop on our annual trips to Nascar in Kansas City.

"This hotel allows cats"

5
28/12/2015

It is very difficult to find a hotel that will take a cat-pet friendly usually means dog friendly. There wasn't any hassle here and the staff were very helpful in all instances.I would definitely stay here again. Easy on and easy off the interstate, too.

"Friendly, comfortable, and my favorite hotel."

5
10/12/2015

The staff is very friendly. Rooms are comfortable. The location of the hotel is perfect. There shuttle service IS THE BEST. My favorite hotel for a weekend get away. Price is always reasonable for the number of services that is provided.

"Interior hallways great in winter stay"

4
03/12/2015

HUGE facility, but we felt welcome and safe. Great breakfast choices, quickly back on I-80 next morning. Multi- family room seatings with flat screens in the lobby-breakfast room area felt warm and inviting.

"Week end Getaway"

4
30/11/2015

Crossraods is about an hour from our home. We go to Council Bluffs occasionally to go to the dog races at Bluffs Run in the Horseshoe Casino. this is a conveniently located motel that is moderately priced and has decent rooms with comfortable beds . They have an indoor pool and hot tub, however at this last visit the hot tub was out of service. :( Hope they get it fixed before our next visit. Nice shopping area close by also.

"Clean room, indifferent staff"

2
11/11/2015

At checkin, I was not "welcomed" or "greeted." I was checked-in, and directed to my room at the back of the hotel. Arriving after dark, light in room wasn't bright enough to see additional light switches, requiring use of a personal flashlight. At checkout, I was not asked how my stay was...I handed in my room key, the attendant printed out a receipt and handed it to me. I don't even think there was "have a nice day." Certainly no "thanks for choosing Best Western.

Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review
Dear Glennbo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager BEST WESTERN Crossroads of the Bluffs

"Great Value"

3
07/11/2015

Hotel was not the best or worst and was priced good which is what we were looking for. We got a clean room at a decent rate with clean sheets, blankets, towels etc. We felt very safe at this hotel. Family friendly. The door key did take a few times to open the door and we could smell cigarettes in the hallway. We didn't utilize the pool since we were tired from traveking. The breakfast was good. Hot eggs, biscuits and gravy, waffles, fruit, cereal. No bacon or sausage though. Would stay here again if passing through.

"ehh soso"

2
02/11/2015

this was just a place to sleep, close to many attractions but for the high prices and rude guests it was a low value,hot tub was closed ,pool was being serviced and unusable security doors were broken and room key took several attempts to open the door to the room. as a heavy smoker i was surprised by the dense odor of smoke in the room indicating that carpet/curtains and such hadn't been cleaned or changed in a long time.

Faisal A, Manager at BEST WESTERN Crossroads of the Bluffs, responded to this review
Dear James Bennett, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150. Sincerely, Rana General Manager BEST WESTERN Crossroads of the Bluffs

"Branson Trip"

4
21/10/2015

The room was large and king size bed was comfortable.. Breakfast was adequate and hotel was close to restaurants. Restaurant at hotel was closed. Check in was fast and room was nice and clean. Will definitely stay here again on our way to Brandon.

"A Little Over-Priced"

3
18/10/2015

Beds were comfortable. There were two comfortable chairs in the room, which we appreciate--and adequate lighting for reading. Bathroom is fairly small. Faucet in bathtub/shower is old. The door to our room was hard to open; you had to really push hard. Breakfast was good. Room rate (even with a discount) is higher than I feel it is worth to stay there.

"Good location and reasonable prices"

4
13/10/2015

Very nice rooms and good breakfast. Friendly staff and great location. Easy access to the zoo, casino, dog races and lots of shopping places. Nice pool, but hot tub was broken. Reasonable prices. Would stay here again!

"a place to stay while you're away"

4
09/10/2015

I travel to this motel for work, so it's not for fun. The building has been here for a while and it is a bit worn, but they have been working on it and the rooms and facilities are not too bad. The people working here are friendly and helpful. The pool area is large and great for families. The rooms on the northwest corner can be a bit noisy with trucks from the truck stop next door. It is a central location in Council Bluffs and close to the interstate for travel.

"Hotel Stay"

4
09/10/2015

A very good and affordable place to stay. Staff is very friendly and attentive of your needs. Breakfast is good, but no bacon. Rooms are clean, security is 24/7. Shuttle will take you everywhere. I highly recommend this hotel.

"Enjoyable stay!!!!!!!!!"

5
08/10/2015

I have been coming to this Best Western for a awhile now and all the employees are always outstanding and helpful. If need a quite room ask for a inside room. There are plenty of restaurants in the area. Has a shuttle service that runs 24-7 with-in a 5 mile radius

"Not a bad place to stay"

4
05/10/2015

Easy access off the highway. The rooms were clean and quiet room. Also pet friendly which was a big plus for me. Plenty of places to eat within a 1/2 mile. The breakfast was nice. The usual waffles, pastries, etc. plus small cheese omelets.

"Fair price, excellent service, great breakfast"

4
27/09/2015

Overnight stay with my children. The staff was pleasant; place was clean and lobby was updated. Had a problem with the magnetic lock on my room, so I asked for assistance from the lobby. He confirmed the problem and went back to the front desk to secure a different room for me. He escorted us to the second room, made sure it unlocked, and even started the ac for us. The second room was easier to open, but still had a slight glitch with the magnetic lock. I chose this hotel for its indoor pool. The kids loved the pool. The room was very sauna like, but was tempered by the cooler pool. The beds were comfortable and layered with 4 large pillows! (I'd love to know where to buy some!) The room had a microwave, coffeemaker, and small refrigerator. The continental breakfast bar was fabulous! Fresh fruits, cereal, yogurt, make your own waffles, muffins, oatmeal, coffee, and juices. I would recommend this hotel to anyone with children!

"Great Stay, Friendly Staff"

5
27/09/2015

The staff here was very friendly. We came in late and the front desk clerk offered to keep the pool open longer if we needed them too. The breakfast was very good and consisted of eggs, biscuits and gravy, cheese omelets, and your other normal continental breakfast items, such as yogurt, cereal, muffins, etc. The front desk clerk at check out was very friendly. The pool is nice and large and there was lots of room in the pool area away from the pool for my two year old to run. This was nice since it was too late to be outside. We stayed on a visit to the zoo. It took us only about 5 minutes to get to the zoo from hotel!

"Not the best experience"

3
27/09/2015

We had 3 rooms for group; mine was very dirty; all rooms "stuffy" wet odor-resolved with AC on. My sink drain was broken, no response from hotel staff. Good location for Omaha area, to zoo, etc. and some hotel staff nice. breakfast good. If not for one really crappy filthy room, would have been nice stay. We are all returning in month & have decided will look elsewhere to stay.