Best Western Plus Hotel Fino Chitose, Chitose-Shi

professional and helpful counter staff and comfortable stay which is value for money. Free parking was a plus for 28 car only. Will like to stay again next time when visiting Hokkaido. Will be great if they can provide transportation to chitose airport

The hotel is new and the location is near JR station about 500 m. Hotel's decoration is very modern. Otherwise, a rest room in the room that I stayed has a musty smell. Should install ventilator. Check-in staff speaks English well.

Staff always help us. I Booked via booking.com found just smoking room but staff told me that he would tried changing to non smoking room but he could not promised. When I checked in last sunday , I was very surprised I found all of my rooms are non smoking. I was appreciated.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

The hotel is new and nice, but they only had limited parking lot for free. If u are unable to secure a lot, u may need to park a distance away at 1000yen per 24hr. But wait for a while and u may get one. Buffet breakfast is good.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

I just spent the past night at the Best Western Chitose before sending a friend off on an early flight. The hotel is new and is beautifully designed. The color scheme in dark brown is excellent, and the rooms are fresh and comfortable. I had one of the rooms with a deluxe Simmons bed in it and I slept very well. The air conditioning also was great. The only thing I didn't like at this hotel was at check-in when, after telling them I am a permanent resident, they requested to see my foreign registration card, which only the police and government are allowed to request. After refusing to give them my card, and volunteering to show them my Japanese driver's license, they relented. It is frustrating after 20+ years in Japan to be treated as a potential criminal. You have my local address on file, and I'm using a JCB credit card, and I'm speaking to you in Japanese. If you treat me like a suspect right from check-in you're already starting off on a bad foot. Apart from that, the hotel was excellent, especially for quiet Chitose. I will be happy to stay here again, but fully expect to have the same dumb request made the next time I check in...to which they will receive the same response from me.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

A very new hotel that just opened early this year. Of course everything is new and clean but most importantly, it's spacious! What a rarity and indulgence in Japan. I suppose because it's quite far from most civilization they could be more generous with the space. Got ourselves a Japanese style family room which technically could take 4 (2 twin beds plus 2 futons on the tatami mat). But am glad we had it for just 3 pax, leaving a good space for moving around and we could have all 3 luggages opened at the same time! The toilet is separate from the bath and it's a huge shower space with even 2 wash basins! I slept on the futon and it's super comfy. There's a 7-11 just opposite the hotel and the hotel itself has a self service laundromat too. Parking however is a challenge here. The hotel offers free parking but their carpark has only 26 lots, first come first served. The hotel was helpful enough to let us park on the sideway just beside the handicap lot on the first day. Took some convincing and reasoning but glad and thankful it worked out. But we didn't have the same luck the next day and had to go park at a nearby underground carpark and pay ¥700 for it.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your comment will be a great help to our (potential) guest who is considering to stay in Chitose Hokkaido. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

The hotel is new, so everything is clean, neat, size of room okay, lobby spacious - as for the front desk - some are nice, warm and polite, one that has a very strict face with no smile and no understanding of English Language. They do have a restaurant for breakfast but we check out before their breakfast time, so our package does not include. Just walk about 10 minutes to the station and it takes about another 8 minutes to reach the airport station, so convenient for light luggage guests. For family or those with many pieces of luggage, the hotel can book taxi which cost about Y1600 per 1 way trip. Near to the hotel there is a Yakitori restuarant, and if you do not mind walking around there are few cafes, restaurants, 7-11 and there is a Mall 2 streets behind where you can buy lots of stuff. Highly recommended for those who want a clean, reasonable priced hotel and is near to New Chitose airport.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Rebecca, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

A large (for Japan) room in a spotless hotel. Luckily for me there wasn't much for me to do in town for the evening, so I could enjoy the room without feeling like I was hiding. Very clean, excellent value!!!

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Brand new hotel so cleaniness is unquestionable. Quality breakfast with adequate spread. The price we paid for wouldn't have included breakfast if we booked elsewhere in Chitose, but unsure if it was for promotional period only. Good choice for a midway stop driving between south and east Hokkaido if you not going for onsen hotel in central Hokkaido which will easily cost you double or more. There is a nice yakitori restaurant ?? not far from the hotel which can accomodate our big group of eight though it looked small from the outside.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Chweeluan, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

One of my favourite hotels for my Hokkaido trip. New and clean. Spacious. Comfortable. Quite close to the jr station where there are a few malls. A new restaurant was opening right at the hotel when we were there. And it looks good. Definitely recommend staying here to be close to the new chitose airport, if the airport hotel is not available.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear angelsinhaven, Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We delighted to read that you really enjoyed being with us. Also we belive that you had a great time in Hokkaido! Thank you again for taking the time to share your experience here and we are looking forward to seeing you soon!. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan