Best Western Plus Hotel Fino Chitose, Chitose-Shi

The hotel lobby is very welcoming and the room is very clean provided all the basic amenities.The location is very good, next to 7E store and 5 mins walk to AEON store, 10 mins drive to airport.Everything is excellent!

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

We booked 4 single beds for our family. Nearby Aeon mall, drug store, confectionery shop & nice eateries nearby. We went to 四季彩菜丸 which was opposite to the hotel for dinner. Very nice hot pot soup (pork with vegetables) that goes with hot ramen. The small sashimi and tempura rice bowl were great too. The eatery open till 11pm. Though they do not have English menu, the waitress briefly explained the dishes to us with minimal English patiently.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Rooms are spacious (we had 4 single beds room), location is 800m away from Chitose Station which is 2 station away from Shin-Chitose airport (train took only 7 min to the airprot). Convenient store next to it to grab something before going to the airport. Very convenient in catching an early flight to the airport.

Hotel was a bit far from Sapporo but a great location from the airport. The staff are very accommodating and are very much ready to assist their clients. The cleaners, janitors, and receptionists are very pleasant and well mannered that we didn't mind the distance we needed to travel daily

We are family of 4. Stayed in a executive quad room - with 4 single beds. Mattress was comfortable. The room was very clean. Room size was a bit small, could open 1 big & 1 small luggage at the same time, but will restrict movement in the room. Inter-room sound proofing not adequate as we can hear voices of guests from next door, especially in the bathroom. Location is great with many choices of food and convenience stores. Aeon mall is within walking distance. Parking is free and conveniently located at back of hotel. It's also a short drive to Chitose Rera Outlet Mall.

Love the new clean hotel and location for overnight from airport. 10-15mins near airport by taxi estimate 2000yen. Hotel got ice machine and 7-11 opposite hotel .Around have a few restaurants and one good bakery for breakfast. We went to one local western restaurant, food was wonderful.

BestWestern_Japan, Customer Service at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Found on the right after a walk of about 5-10 mins from Chitose Station. The second stop out from the airport. Opened in June 2018 and so in superb decorative order. The facilities are state of the art. The beds are Simmons , the pillows are buckwheat and the staff are all new, keen and red hot. In short, a marvellous spot. So, "What's the beef?", I hear you cry... It could be so much better... the transport to and from the airport is by taxi to a street drop or by train and then on foot. For taxis, it would be so much better if there was a pull - in on the street outside the hotel for taxis or even just a paved area. The second option, combined, of course, with the pull - in, is a shuttle bus, which could be arranged by liaising and, of course, cost - splitting, with other hotels nearby. The frontage comprises a pavement, followed by a dip from the kerb to an area of over - trodden earth, then a rise and fall over another kerbstone, before the tarmac. All of this obstacle course must be negotiated with luggage, wheelchairs, infants, prams, the elderly and infirm etc, to reach a taxi. The alternative is a walk of 4-5 city blocks with all that luggage, etc, at the end of a pre - flight trip, hire car drop and transport, the flight and a rail hop... Add to this equation, the fact that Hokkaido is notoriously snow-bound for nearly half the year and bucketing down with rain for around half of the period where snow is absent. Rain makes the area btween pavement and road into a muddy puddle 4-6 inches deep!!!.. Now, technically, the pavement in front of a hotel and the public transport associated with it are not, technically, a hotel's direct problem. Sadly, I disagree. There is space here, or at least flagstone the muddy pond to bring it to pavement level and drop the kerb to the roadside... applications can be made to request changes to the street frontage, (You pay for this area in the UK). Other hotels have pull - ins and shuttles. It can be done!! Then, and only then, will you receive your 5th star.... would like to return,...... when the airport shuttle can deposit me at the pull-in...

BestWestern_Japan, Customer Service at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We also totally agree your comments that the infrastructure arouund the hotel should be improved. We will keep cooperating with local government and consdier to have a shuttle service in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Although room is quite small but it is very clean, nice and modern. Reception services is good. Hotel is nearby train station and convenient store. Free parking provided. Within 10 minutes drive to New Chitose Airport. Very recommended.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

This is the best hotel yet of our 8 day trip to Hokkaido. First off we arrived hours before check-in time and hotel gladly stowed our luggage while we went shopping at Rera Outlet Mall. Check in was pleasant and when we got back to the hotel, our luggage was already delivered to our room ... now that's hospitality appreciated. We were allocated a 4 bed room for our party of tree and the room is spaaaacious ... wooohoooo! There is space to walk around without stubbing our toes on furniture and luggage. Room decor is newish and great, beds are comfy, room is well appointed, ensuite bath is great ... this hotel is fab. I am a smoker though I do not smoke in the room. I appreciate the issues of smoking in public and the disdain for it but I often feel marginalized in hotels that often only provides an ashtray out behind the hotel out in the cold. This hotel is great ... they actually have a smoking room next to the coin laundry at the lobby area. Again much appreciated. Our best stay yet in Japan. Highly recommended for those putting a night around Chitose before an early flight out.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Awesome place to rest with reasonable price. It's built in 2018 so of course clean and nice facilities. Even They recorded 8mb/10mb of Wi-Fi speed: which I have never seen any other hotels in Japan. I loved that there is enough sockets for electronics. (Because i have lots of electronic gadgets) Just one thing: I lost my sausage ?? It might thrown away accidentally when housekeeping.

Comfortable hotel at an affordable price. It is located near Chitose station, which is about 20 mins from CTS airport by bus. AEON is located behind the hotel which takes about 10 mins by walking. You can get food and grocery from there.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

We were a family of 12 and booked 4 rooms. The receptionist was friendly and check in was fast. She offered one of us a bigger room seeing that there were 3 children travelling with us. Good variety at breakfast and both kids and adults loved it. Rooms were really comfortable and the bathroom was a good size. Location was also good as we could walk to nearby shopping area. We enjoyed our stay here.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Hotel is new with modern facilities like Gymnasium and washing machines, . Bedroom is big of Japanese standard and the beds are super firm and comfortable. There are plenty of restaurants nearby so dinner is not a problem. There is also a convenient store next door. Bus stop is just around the corner if you do not want to take the 10 mins walk to the train station. The same bus stop also has bus to bring you to Lake Shikotsu.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

The female staff are more helpful and friendly. The one male staff we met was gruff; perhaps he was not so conversant in English... When asked if there are breakfast options outside the hotel nearby, he just led us to the hotel cafe. When pressed further, he just shrugged. We approached a female staff who helped us with our query. Otherwise, a pleasant stay plus free parking to boot. If you have a car, just drive a few minutes to McDonalds if you are tired of Japanese buffet breakfast. Lots of dining options around but we were there for one night only and tried Hamazushi - a fun sushi train joint.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. First of all, on behalf of our entire team, I would like to apologize for not exceeding your expection about the attitude and service manner of one of our hotel staffs. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

professional and helpful counter staff and comfortable stay which is value for money. Free parking was a plus for 28 car only. Will like to stay again next time when visiting Hokkaido. Will be great if they can provide transportation to chitose airport

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Nick, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your comment will be a great help to our (potential) guest who is considering to stay in Chitose Hokkaido. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

The hotel is new and the location is near JR station about 500 m. Hotel's decoration is very modern. Otherwise, a rest room in the room that I stayed has a musty smell. Should install ventilator. Check-in staff speaks English well.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. About the musty smell in the bathroom, we will keep taking care of the ventilation and cleanliness. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Staff always help us. I Booked via booking.com found just smoking room but staff told me that he would tried changing to non smoking room but he could not promised. When I checked in last sunday , I was very surprised I found all of my rooms are non smoking. I was appreciated.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

The hotel is new and nice, but they only had limited parking lot for free. If u are unable to secure a lot, u may need to park a distance away at 1000yen per 24hr. But wait for a while and u may get one. Buffet breakfast is good.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

I just spent the past night at the Best Western Chitose before sending a friend off on an early flight. The hotel is new and is beautifully designed. The color scheme in dark brown is excellent, and the rooms are fresh and comfortable. I had one of the rooms with a deluxe Simmons bed in it and I slept very well. The air conditioning also was great. The only thing I didn't like at this hotel was at check-in when, after telling them I am a permanent resident, they requested to see my foreign registration card, which only the police and government are allowed to request. After refusing to give them my card, and volunteering to show them my Japanese driver's license, they relented. It is frustrating after 20+ years in Japan to be treated as a potential criminal. You have my local address on file, and I'm using a JCB credit card, and I'm speaking to you in Japanese. If you treat me like a suspect right from check-in you're already starting off on a bad foot. Apart from that, the hotel was excellent, especially for quiet Chitose. I will be happy to stay here again, but fully expect to have the same dumb request made the next time I check in...to which they will receive the same response from me.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

A very new hotel that just opened early this year. Of course everything is new and clean but most importantly, it's spacious! What a rarity and indulgence in Japan. I suppose because it's quite far from most civilization they could be more generous with the space. Got ourselves a Japanese style family room which technically could take 4 (2 twin beds plus 2 futons on the tatami mat). But am glad we had it for just 3 pax, leaving a good space for moving around and we could have all 3 luggages opened at the same time! The toilet is separate from the bath and it's a huge shower space with even 2 wash basins! I slept on the futon and it's super comfy. There's a 7-11 just opposite the hotel and the hotel itself has a self service laundromat too. Parking however is a challenge here. The hotel offers free parking but their carpark has only 26 lots, first come first served. The hotel was helpful enough to let us park on the sideway just beside the handicap lot on the first day. Took some convincing and reasoning but glad and thankful it worked out. But we didn't have the same luck the next day and had to go park at a nearby underground carpark and pay ¥700 for it.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your comment will be a great help to our (potential) guest who is considering to stay in Chitose Hokkaido. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

The hotel is new, so everything is clean, neat, size of room okay, lobby spacious - as for the front desk - some are nice, warm and polite, one that has a very strict face with no smile and no understanding of English Language. They do have a restaurant for breakfast but we check out before their breakfast time, so our package does not include. Just walk about 10 minutes to the station and it takes about another 8 minutes to reach the airport station, so convenient for light luggage guests. For family or those with many pieces of luggage, the hotel can book taxi which cost about Y1600 per 1 way trip. Near to the hotel there is a Yakitori restuarant, and if you do not mind walking around there are few cafes, restaurants, 7-11 and there is a Mall 2 streets behind where you can buy lots of stuff. Highly recommended for those who want a clean, reasonable priced hotel and is near to New Chitose airport.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Rebecca, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

A large (for Japan) room in a spotless hotel. Luckily for me there wasn't much for me to do in town for the evening, so I could enjoy the room without feeling like I was hiding. Very clean, excellent value!!!

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Brand new hotel so cleaniness is unquestionable. Quality breakfast with adequate spread. The price we paid for wouldn't have included breakfast if we booked elsewhere in Chitose, but unsure if it was for promotional period only. Good choice for a midway stop driving between south and east Hokkaido if you not going for onsen hotel in central Hokkaido which will easily cost you double or more. There is a nice yakitori restaurant ?? not far from the hotel which can accomodate our big group of eight though it looked small from the outside.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Chweeluan, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

One of my favourite hotels for my Hokkaido trip. New and clean. Spacious. Comfortable. Quite close to the jr station where there are a few malls. A new restaurant was opening right at the hotel when we were there. And it looks good. Definitely recommend staying here to be close to the new chitose airport, if the airport hotel is not available.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear angelsinhaven, Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We delighted to read that you really enjoyed being with us. Also we belive that you had a great time in Hokkaido! Thank you again for taking the time to share your experience here and we are looking forward to seeing you soon!. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan