Best Western Plus Hotel Fino Chitose, Chitose-shi

Arrived in the evening at about 6pm after a drive from Noboribetsu. Looking forward to a fast check in and then some rest before dinner. Oh my, car park behind the hotel was full. When I went to ask the front desk for a spot for the car park, I was told the car park was full as there were other guests using. Instead I was told to park at a make shift car park across the street. The car park was covered with small stones. You just could not drag your luggage across it. So again, we drove out to the front of the hotel and stopped along the street, unloaded the luggage and my small kid with the stroller before driving the car back to make shift car park. What a hassle! It was more than half hour back and fro just to settle the parking issue. The next day I asked for a slot in the car park behind the hotel since I was staying for 2 nights and I didn't want to face the same situation as before and had to load my luggage back into the car. Oh, it's on first come basis, the front staff asked. So if you come back late, you may not have a spot In the car park. Totally can't be bothered attitude, and that's after I had already paid parking fee of 1600 yen for 2 nights. So I drove out of the make shift car park, drove into the now empty car park behind the hotel, and got a parking ticket, exchange the ticket for a season pass with the front desk, just so that I can secure my spot for the night. It was fortunate that I did that as it was pouring when I checked out, and being able to access the car just behind the hotel was much needed. With 2 large luggages and a small kid, and no shelter available, we were still going to get wet. No offer of umbrellas or help of any sort after we checked out, you are on your own. With 7 non smoking floors, I couldn't get a non smoking room even though I was staying for 2 nights. Hmm.... was the hotel really full or just lazy to find... I am sure there are way better hotels than this in Chitose.

With a later arrival at night during Golden week, we were looking for a hotel close to the airport with a certain comfort level. We were not disappointed with the comfort level even though we may have wanted slightly larger rooms for our family of 4 (staying in 2 separate rooms). The lone disappointment of the experience was the parking space. As we could not get any spot on the hotel's parking we had to go around a couple of blocks to find an alternative solution. Obviously, while arriving late, we would have appreciated being offered a more convenient solution. However, clearly, the reception staff made themselves very much available to guide us through alternatives.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

This hotel is 7 floors nonsmoking and 1 floor smoking from their initial opening in June 2019 so no rooms smell of cig smoke. Everything is clean and nice, including the views! Rooms facing front of hotel you can get a sunrise view and the other side sunset more directly. I recommend backside facing rooms but it depends on your room type. Breakfast was good too. It's worth it. I would give 5 stars but staff could not give me accurate info on bus timetable or price to Lake Shikotsu. Renta car if possible in Hokkaido.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

I had searched for hotels around Chitose and decided to pick Best Western as it looked new and fitted our budget. It was more of a stay over for early morning flight. I liked that the reception staff were able to book us a car at the time we requested. As for the room (no 803), it was on the highest floor which offered a view of the airport in the distance and a good sunset view at the lift lobby. The room was great - very clean, comfortable and nicely decorated. If one does not mind lugging suitcases for some 600 meters, please choose this hotel

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

So we stay here just for transit. We arrived at the hotel around 8.45pm, after a long train ride from Hakodate. The reception took at least 20 minutes just to get us the room we already booked via booking.com The room itself is nice and clean. But no complimentary bottle water and no safety box.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

We travelled in a group of five person and had booked 2 rooms for our 2 nights stay. The 3 person room was in Japanese style with tatami beds and the double room was with 2 beds. Both rooms were spacious as compared with other hotels in the same price range.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Good location, It is in walking distance to go to railway station and Aeon about 15 mins. Easy for find place to eat . The reception very helpful. Breakfast is good. It will be good if the hotel provide airport transfer and free parking.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Excellent decor, location, interior and exterior, breakfast, services & laundromat. Cleanliness is TOP notch and easy parking lot. Surrounding area is convenient with 1 min to minimart & pharmacy drug store. 5 mins to Train station & 10 mins walk to Aeon shopping mall

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

I stayed at this hotel overnight to catch a flight early in the morning out from Chitose Airport. This is a good reasonably priced hotel if you want to make a quick stay around the airport. If I'm on vacation, however, I'd stay within Sapporo-City. Pro: 1. Close to Chitose Int'l Airport. 2. Accessible via JR train from the Airport, only a few stops, about 10 minutes. 3. If you want to use a taxi instead, it's also a 10 minute ride, and the fare is reasonable at $15 - $20. 4. From JR Chitose Station, you walk about 5 minutes straight on the main street. Easy to find. 5. The room was super clean, organized and quiet, though nothing fancy. Fast free Wi-Fi. Price is good. Con: 1. No shuttle bus operated by the hotel. You've got to use public transportation. 2. I stayed there during the dead winter, so not too many restaurants were open. 2. Chitose-shi is not particularly known for a destination for vacation -- not much to do. Overall, I think I will use this place again when I need to stay near the airport for whatever reasons.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Should keep this hotel as my little secret...but they are good so I need to give them their due credit. This is my first Best Western stay and I'll stay here again without a doubt! The rooms are very spacious, we booked for 3 people and we were given a room with 4 single beds, lots of space to open luggages and trust me we had quite a few! The beds were very comfortable and the rooms had windows (you could open it slightly) and we were able to see the streets. Bathrooms were of a a decent size and water pressure was good. Good quality shampoo, conditioner and shower gel were provided too. The location of the hotel was great too...a 15min ride from Chitose airport and shouldnt cost more than 2000yen. Also walking distance to the JR Chitose station. There were also lots of convenience stores around the hotel. 7-11 was next to the hotel. And there's a big AEON mall located just behind the hotel too. It's most prob a 5-7min walk. I loved AEON! Had a great food court, huge supermarket and a few other speciality shops. There's also a really old school steak house abt 3 min walk from the hotel called Victoria. Decent food with a free flow of salad bar! Special thanks to Yuki at front desk...she is so polite, so efficient and speaks perfect English! My check in for both stays were so efficient and rooms were ready each time I checked in. On my second stay, Yuki had already prepared the keys for me and she even recognised me once I stepped into the lobby. Doing hotel site inspection is part of my regular job back home so I really appreciate it when the staff go beyond their duties. So yes, Best Western may not be a 5 star hotel brand but the service level and the staff has definitely exceeded 5 stars. And yes, this has become another of my favourite hotels.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Osaka Kitahama for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. And thank you for your compliment our staff Yuki! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Best western plus hotel fino Chitose is really good with it's environment, cleanliness and they had diffuse lavender essential oil at the lobby which make us feel very relaxing. We arrive hotel around 11.30am and request to place our luggage at lobby and they even help us to move it into room before we come back. Staff can speak fluent english which we had successfully make our day trip to Shikotsu Lake by bus with the easy way directed by the staff for where to take bus on and off etc... It is around 40 mins way to Shikotsu lake by bus and the lake is really beautiful which must pay a visit if you stay near Chitose town. We stay only 1 night because the next morning we need to take flight at 9.30am. Please make a taxi booking at the reception it only cost 1600Yen, it's ease and convenient because we taking very heavy luggage and have kids and old folk. We take taxi at 6.15am and reach airport by 6.30am, after check-in, wait for departure door open at 7.30am and we have plenty time to do our last shopping before we on board. Highly Recommend!

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Thank you for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience. We are looking forward to having you with us again.

The hotel is near at new Chitose airport and just walking distance from the train station. It's also convenient because there are restaurants nearby, convenient store, mcdo, small shopping mall and supermarket named Eon.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Thank you for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience. We are looking forward to having you with us again.

The hotel location is quite close to the airport. I really enjoyed my stay at the hotel, room was big and clean, the bed is very comfortable, front desk staff is polite and very good. Overall, i really enjoyed my stay here. Thank you!!

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day!

A very nice hotel. The rooms were clean and modern with all the necessary amenities. The staff were friendly and welcoming. The breakfast was excellent and reasonably priced. I would recommend. Loads of shops locally.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for your recent stay and sharing your comments. We are happy to know that you were satisfied with our services this time. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day!

This hotel have everything with the good price. Have 7&11 Shop opposite the hotel. Near Aeon just 500M and aslo near Outlet just 10 Mins by Car. For car parking have at the back of the hotel for free.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are happy to know that you enjoyed your stay this time. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day!

We chose to stay in Chitose town after our club med holiday as our return flight was early (9:20am) the next morning. It is a nice way to unwind after a hectic 5 days of skiing, eating and drinking non-stop! If you have only hand luggage and you are traveling alone or as a couple then you can get here by train as the JR station is about 7 minutes walk. We are a family of 4 so it made sense to take a metered taxi from the airport which took about 10 minutes and cost us 1,600 yen. The location is great as you are within 5-10 minutes walk to so many restaurants. Aeon supermarket is about 5 minutes walk. I suggest going there to buy whatever souvenirs and gifts you want to bring back home.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Thank you for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day!

Fortunate I came across this hotel on Internet. First impression was it was so clean and 10min walk from JR Chitose train station. JR Chitose Station is 7min from New Chitose Airport second stop. This Hotel is almost Brand New and have everything you need. It has a restaurant but I didn't see it open maybe hotel just open when I stayed. But lobby is nice and some comfortable waiting area. It has free parking which is so nice and unlimited access to carpark. Shopping mall 15min walk and restaurants and 7/11 at door step. If you walk 20min near the Aeon mall lots of local restaurants. I would recommend and stay here anytime. Staff speak good English and helpful. Rooms have everything you need. Rooms are very modern.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Thank you for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day!

This hotel is clean, modern, good location and fair price. 7eleven is beside of the hotel very convenient. Bus stop 30-40m from the hotel. 10 minutes walk to Chitose railway station and Aeon supermarket.

Just stayed the one night here as had an early morning flight out of New Chitose. Staff were very attentive and helpful, including organising larger taxis for our groups ski gear. Only cost 1,200 yen from the hotel to airport. Would consider staying here again

Stayed for 4 nights in Feb 2019 for holiday Rooms are neat, clean and new. Excellent carpark next to hotel Staff are friendly and housekeeping are exceptional, even when we hanged do not disturb, do not make up room at the door, housekeeping made sure we had fresh towels and water replenished by hanging the new ones at your door knob. Very Nice touch, which I have not experienced anywhere else in the world when we instruct "Do Not Disturb" at the door

Easy to get there by walking 10+ minute from JR station. Staff ready to welcome us in front of Hotel even though the weather was nearly -8 degree , 10 minutes to reach most happening street. You can find a lot convenient store around .

We stayed here at the end of a skiing trip with friends. We had a morning flight from the airport & it was a reasonably convenient location - 3 blocks from the train station - about a 5 minute walk, then a 10 minute train ride to the airport. I am not sure how new the hotel is but it felt very new. The rooms were typically small of a Japanese hotel, but very nicely appointed & comfortable. Also - there is a 7-11 across the street, which was handy for a quick breakfast on the fly before heading to the airport. All in all, a good stay - I would stay there again

房間很不錯~但真的建議增加機場接駁服務,因為離車站還是有點距離,雪地拉行李真的太累人了,以後有接駁才會考慮入住吧The room is very good~ but it is really recommended to increase the airport connection service, because there is still a little distance from the station, the snow luggage is really too tiring, and will be considered after the connection is complete.

I didn't expect the room to be big enough for the 3 of us... we really liked the view... My kids loved there stay, they even loved the breakfast.. we wished to have stayed longer, the check in and check out of the hotel was fast.

A Must Hotel!! Near JR Chitose Station Deposit 7-11 Supermarket Near Aeon Shopping Mall Near 100 Yen Shop In accommodation is super convenience! Clean, Warm, I Like so much I'm not a reviewer but i review becoz i really love it.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We are very happy to receive your heart-warming comments this time. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and looking forward to welcoming you again. Sincerely,

The Hotel is new and very good located.There is a lovely Park (Aoba Park)20 walking Minutes to freshen you up and do some exercice all year around.the Breakfast is very good, the Staff very friendly and Helpful.good Restaurant(Victoria) and 7eleven near the Hotel.Perfect stay before or after a Flight.Airport 10 Minutes with Taxi and Aeon Mall 10 walking Minutes....

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotek Fino Chitose for your recent stay and sharing your comments. We are happy to know that you enjoyed your stay this time. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely,

For the price i booked its bit far from the chitose station and bit hard for those travelers who bringing big luggages. And they should at least have free shuttle bus from the hotel to the airport itself.

BestWestern_Japan, Customer Service Manager at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. Also thank you very much for your comments on the shuttle bus. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

The rooms and bathroom were clean and comfortable ! Service for check in and check out was fast and friendly. Access to the floor using the card is good security too. Great stay ! Aeon was conveniently nearby for last minute shopping. Strongly recommend for anyone who wants to stay near the Chitose Airport. So many restaurants nearby the hotel too. 7-11 is just next to the hotel.

Very good location, the hotel nearby the JR Chitose station and two stations away from the New Chitose Airport.Good cleaning in the room and the room is quite large.But the fitness centre is too small. It can accommodate one to two persons only.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

My flight was canceled due to bad weather, it only took me 5 mins to find this hotel. We had a great night here, comforable, warm, especially during snowy day, my two children have their beds, too, the beds are clean and soft~

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

We booked a room for family of four. It's spacious and well maintain. But, no drinking water provided. Location is not bad though not as good as Ana Crown Plaza. But, there's a 7-eleven convenient shop across the road.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

The hotel lobby is very welcoming and the room is very clean provided all the basic amenities.The location is very good, next to 7E store and 5 mins walk to AEON store, 10 mins drive to airport.Everything is excellent!

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

We booked 4 single beds for our family. Nearby Aeon mall, drug store, confectionery shop & nice eateries nearby. We went to 四季彩菜丸 which was opposite to the hotel for dinner. Very nice hot pot soup (pork with vegetables) that goes with hot ramen. The small sashimi and tempura rice bowl were great too. The eatery open till 11pm. Though they do not have English menu, the waitress briefly explained the dishes to us with minimal English patiently.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Rooms are spacious (we had 4 single beds room), location is 800m away from Chitose Station which is 2 station away from Shin-Chitose airport (train took only 7 min to the airprot). Convenient store next to it to grab something before going to the airport. Very convenient in catching an early flight to the airport.

Hotel was a bit far from Sapporo but a great location from the airport. The staff are very accommodating and are very much ready to assist their clients. The cleaners, janitors, and receptionists are very pleasant and well mannered that we didn't mind the distance we needed to travel daily

We are family of 4. Stayed in a executive quad room - with 4 single beds. Mattress was comfortable. The room was very clean. Room size was a bit small, could open 1 big & 1 small luggage at the same time, but will restrict movement in the room. Inter-room sound proofing not adequate as we can hear voices of guests from next door, especially in the bathroom. Location is great with many choices of food and convenience stores. Aeon mall is within walking distance. Parking is free and conveniently located at back of hotel. It's also a short drive to Chitose Rera Outlet Mall.

Love the new clean hotel and location for overnight from airport. 10-15mins near airport by taxi estimate 2000yen. Hotel got ice machine and 7-11 opposite hotel .Around have a few restaurants and one good bakery for breakfast. We went to one local western restaurant, food was wonderful.

BestWestern_Japan, Customer Service at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Found on the right after a walk of about 5-10 mins from Chitose Station. The second stop out from the airport. Opened in June 2018 and so in superb decorative order. The facilities are state of the art. The beds are Simmons , the pillows are buckwheat and the staff are all new, keen and red hot. In short, a marvellous spot. So, "What's the beef?", I hear you cry... It could be so much better... the transport to and from the airport is by taxi to a street drop or by train and then on foot. For taxis, it would be so much better if there was a pull - in on the street outside the hotel for taxis or even just a paved area. The second option, combined, of course, with the pull - in, is a shuttle bus, which could be arranged by liaising and, of course, cost - splitting, with other hotels nearby. The frontage comprises a pavement, followed by a dip from the kerb to an area of over - trodden earth, then a rise and fall over another kerbstone, before the tarmac. All of this obstacle course must be negotiated with luggage, wheelchairs, infants, prams, the elderly and infirm etc, to reach a taxi. The alternative is a walk of 4-5 city blocks with all that luggage, etc, at the end of a pre - flight trip, hire car drop and transport, the flight and a rail hop... Add to this equation, the fact that Hokkaido is notoriously snow-bound for nearly half the year and bucketing down with rain for around half of the period where snow is absent. Rain makes the area btween pavement and road into a muddy puddle 4-6 inches deep!!!.. Now, technically, the pavement in front of a hotel and the public transport associated with it are not, technically, a hotel's direct problem. Sadly, I disagree. There is space here, or at least flagstone the muddy pond to bring it to pavement level and drop the kerb to the roadside... applications can be made to request changes to the street frontage, (You pay for this area in the UK). Other hotels have pull - ins and shuttles. It can be done!! Then, and only then, will you receive your 5th star.... would like to return,...... when the airport shuttle can deposit me at the pull-in...

BestWestern_Japan, Customer Service at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We also totally agree your comments that the infrastructure arouund the hotel should be improved. We will keep cooperating with local government and consdier to have a shuttle service in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Although room is quite small but it is very clean, nice and modern. Reception services is good. Hotel is nearby train station and convenient store. Free parking provided. Within 10 minutes drive to New Chitose Airport. Very recommended.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

This is the best hotel yet of our 8 day trip to Hokkaido. First off we arrived hours before check-in time and hotel gladly stowed our luggage while we went shopping at Rera Outlet Mall. Check in was pleasant and when we got back to the hotel, our luggage was already delivered to our room ... now that's hospitality appreciated. We were allocated a 4 bed room for our party of tree and the room is spaaaacious ... wooohoooo! There is space to walk around without stubbing our toes on furniture and luggage. Room decor is newish and great, beds are comfy, room is well appointed, ensuite bath is great ... this hotel is fab. I am a smoker though I do not smoke in the room. I appreciate the issues of smoking in public and the disdain for it but I often feel marginalized in hotels that often only provides an ashtray out behind the hotel out in the cold. This hotel is great ... they actually have a smoking room next to the coin laundry at the lobby area. Again much appreciated. Our best stay yet in Japan. Highly recommended for those putting a night around Chitose before an early flight out.

BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Awesome place to rest with reasonable price. It's built in 2018 so of course clean and nice facilities. Even They recorded 8mb/10mb of Wi-Fi speed: which I have never seen any other hotels in Japan. I loved that there is enough sockets for electronics. (Because i have lots of electronic gadgets) Just one thing: I lost my sausage ?? It might thrown away accidentally when housekeeping.

Comfortable hotel at an affordable price. It is located near Chitose station, which is about 20 mins from CTS airport by bus. AEON is located behind the hotel which takes about 10 mins by walking. You can get food and grocery from there.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

We were a family of 12 and booked 4 rooms. The receptionist was friendly and check in was fast. She offered one of us a bigger room seeing that there were 3 children travelling with us. Good variety at breakfast and both kids and adults loved it. Rooms were really comfortable and the bathroom was a good size. Location was also good as we could walk to nearby shopping area. We enjoyed our stay here.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

Hotel is new with modern facilities like Gymnasium and washing machines, . Bedroom is big of Japanese standard and the beds are super firm and comfortable. There are plenty of restaurants nearby so dinner is not a problem. There is also a convenient store next door. Bus stop is just around the corner if you do not want to take the 10 mins walk to the train station. The same bus stop also has bus to bring you to Lake Shikotsu.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

The female staff are more helpful and friendly. The one male staff we met was gruff; perhaps he was not so conversant in English... When asked if there are breakfast options outside the hotel nearby, he just led us to the hotel cafe. When pressed further, he just shrugged. We approached a female staff who helped us with our query. Otherwise, a pleasant stay plus free parking to boot. If you have a car, just drive a few minutes to McDonalds if you are tired of Japanese buffet breakfast. Lots of dining options around but we were there for one night only and tried Hamazushi - a fun sushi train joint.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. First of all, on behalf of our entire team, I would like to apologize for not exceeding your expection about the attitude and service manner of one of our hotel staffs. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

professional and helpful counter staff and comfortable stay which is value for money. Free parking was a plus for 28 car only. Will like to stay again next time when visiting Hokkaido. Will be great if they can provide transportation to chitose airport

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Nick, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your comment will be a great help to our (potential) guest who is considering to stay in Chitose Hokkaido. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

The hotel is new and the location is near JR station about 500 m. Hotel's decoration is very modern. Otherwise, a rest room in the room that I stayed has a musty smell. Should install ventilator. Check-in staff speaks English well.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. About the musty smell in the bathroom, we will keep taking care of the ventilation and cleanliness. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Staff always help us. I Booked via booking.com found just smoking room but staff told me that he would tried changing to non smoking room but he could not promised. When I checked in last sunday , I was very surprised I found all of my rooms are non smoking. I was appreciated.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

The hotel is new and nice, but they only had limited parking lot for free. If u are unable to secure a lot, u may need to park a distance away at 1000yen per 24hr. But wait for a while and u may get one. Buffet breakfast is good.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

I just spent the past night at the Best Western Chitose before sending a friend off on an early flight. The hotel is new and is beautifully designed. The color scheme in dark brown is excellent, and the rooms are fresh and comfortable. I had one of the rooms with a deluxe Simmons bed in it and I slept very well. The air conditioning also was great. The only thing I didn't like at this hotel was at check-in when, after telling them I am a permanent resident, they requested to see my foreign registration card, which only the police and government are allowed to request. After refusing to give them my card, and volunteering to show them my Japanese driver's license, they relented. It is frustrating after 20+ years in Japan to be treated as a potential criminal. You have my local address on file, and I'm using a JCB credit card, and I'm speaking to you in Japanese. If you treat me like a suspect right from check-in you're already starting off on a bad foot. Apart from that, the hotel was excellent, especially for quiet Chitose. I will be happy to stay here again, but fully expect to have the same dumb request made the next time I check in...to which they will receive the same response from me.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

A very new hotel that just opened early this year. Of course everything is new and clean but most importantly, it's spacious! What a rarity and indulgence in Japan. I suppose because it's quite far from most civilization they could be more generous with the space. Got ourselves a Japanese style family room which technically could take 4 (2 twin beds plus 2 futons on the tatami mat). But am glad we had it for just 3 pax, leaving a good space for moving around and we could have all 3 luggages opened at the same time! The toilet is separate from the bath and it's a huge shower space with even 2 wash basins! I slept on the futon and it's super comfy. There's a 7-11 just opposite the hotel and the hotel itself has a self service laundromat too. Parking however is a challenge here. The hotel offers free parking but their carpark has only 26 lots, first come first served. The hotel was helpful enough to let us park on the sideway just beside the handicap lot on the first day. Took some convincing and reasoning but glad and thankful it worked out. But we didn't have the same luck the next day and had to go park at a nearby underground carpark and pay ¥700 for it.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. Your comment will be a great help to our (potential) guest who is considering to stay in Chitose Hokkaido. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

The hotel is new, so everything is clean, neat, size of room okay, lobby spacious - as for the front desk - some are nice, warm and polite, one that has a very strict face with no smile and no understanding of English Language. They do have a restaurant for breakfast but we check out before their breakfast time, so our package does not include. Just walk about 10 minutes to the station and it takes about another 8 minutes to reach the airport station, so convenient for light luggage guests. For family or those with many pieces of luggage, the hotel can book taxi which cost about Y1600 per 1 way trip. Near to the hotel there is a Yakitori restuarant, and if you do not mind walking around there are few cafes, restaurants, 7-11 and there is a Mall 2 streets behind where you can buy lots of stuff. Highly recommended for those who want a clean, reasonable priced hotel and is near to New Chitose airport.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Rebecca, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

A large (for Japan) room in a spotless hotel. Luckily for me there wasn't much for me to do in town for the evening, so I could enjoy the room without feeling like I was hiding. Very clean, excellent value!!!

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

Brand new hotel so cleaniness is unquestionable. Quality breakfast with adequate spread. The price we paid for wouldn't have included breakfast if we booked elsewhere in Chitose, but unsure if it was for promotional period only. Good choice for a midway stop driving between south and east Hokkaido if you not going for onsen hotel in central Hokkaido which will easily cost you double or more. There is a nice yakitori restaurant ?? not far from the hotel which can accomodate our big group of eight though it looked small from the outside.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear Chweeluan, Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We keep trying to improve our service and looking forward to seeing you again soon. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

One of my favourite hotels for my Hokkaido trip. New and clean. Spacious. Comfortable. Quite close to the jr station where there are a few malls. A new restaurant was opening right at the hotel when we were there. And it looks good. Definitely recommend staying here to be close to the new chitose airport, if the airport hotel is not available.

BestWestern_Japan, ?????? at Best Western Plus Hotel Fino Chitose, responded to this review
Dear angelsinhaven, Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We delighted to read that you really enjoyed being with us. Also we belive that you had a great time in Hokkaido! Thank you again for taking the time to share your experience here and we are looking forward to seeing you soon!. Have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan