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Best Western Hotel La Grande Hacienda, Cherokee

1401 N 2nd Street, 51012-2201, Cherokee, United States - Vedi su una mappa
Best Western La Grande Hacienda - Facciata dell'albergo Il Best Western La Grande Hacienda è situato nel centro di Cherokee. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vieni a scoprire la storica città di Cherokee, Iowa, soggiornando in questo incantevole hotel in stile hacienda, situato a pochi minuti dal quartiere storico di Cherokee e dal museo Sanford. Il Best Western® La Grande Hacienda si trova in una posizione comoda, accanto alle autostrade 3 e 59 dell'area nord-occidentale dell'Iowa, ed è quindi la sistemazione perfetta sia per i viaggiatori d'affari che per i turisti. Potrai andare alla scoperta di questa zona ricca di storia facendo una passeggiata nel quartiere storico di Cherokee, che ospita il museo e il planetario Sanford e lo storico e restaurato deposito ferroviario. Potrai passare un pomeriggio sui green dei campi da golf delle città di Cherokee, Aurelia e Quimby. Oppure potrai rilassarti in questo hotel di Cherokee mentre partecipi a eventi come il rodeo PRCA della città e il festival cittadino del blues e del jazz o mentre visiti il centro per le arti dello spettacolo Rosemary Claussen. Che tu sia in città per un matrimonio o per un incontro di lavoro, da questo hotel potrai raggiungere facilmente le città dei dintorni, come Aurelia, Larrabee, Holstein e Quimby, nonché università come la University of Iowa e la Buena Vista University di Storm Lake. Il Best Western La Grande Hacienda è un'ottima base d'appoggio per i viaggiatori d'affari, trovandosi a pochi minuti dal Western Iowa Tech Community College and Convention Center, dal Cherokee Regional Medical Center, dal Cherokee Mental Health Institute e dalla Tyson® Foods. La nostra struttura vanta 55 camere arredate con gusto, tutte dotate di TV via cavo e accesso Wi-Fi a Internet. Inizia la giornata con una colazione completa gratuita e trascorri la serata in uno dei ristoranti locali. Contatta subito il Best Western La Grande Hacienda e vieni ad approfittare del nostro pluripremiato servizio clienti. I membri cordiali del nostro personale sono pronti a farti vivere un'esperienza indimenticabile a Cherokee, Iowa!

Best Western

Hotel La Grande Hacienda

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina coperta
    Piscina coperta
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 177 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
69
Molto buono
64
Nella media
29
Scarso
8
Pessimo
7
CONSULTARE I PARERI SU
Affari Affari
70
Business Business
44
Da solo Da solo
7
Di coppia Di coppia
9
In coppia In coppia
14
In famiglia In famiglia
70
Viaggio con amici Viaggio con amici
10
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"A dying ember"

3
Tim W, Vancouver, Washington 07/11/2019

There is no doubt, this used to be a pretty fancy small town inn. Now a days, it tries hard to remain sexy and inviting, but Father Time has set in deep and no remodel can turn back the clock. Large rooms. Firm (hard?) beds. Window HVAC (the one in my room sounded like a wood chipper) Smallish tv. Decent WiFi. Staff is relaxed and friendly and helpful. The price reflects the quality of the amenities. What's not to like?

"Clean, comfortable and friendly staff."

5
Angela T, Lake Ozark, Missouri 06/11/2019

I had a very nice stay at this hotel. Janelle greeted me kindly when I arrived and quickly got my room keys and recommended dinner possibilities which she was correct about. The bed was very comfortable as was the room and the great pressure in the shower.

"Good Hotel for Cherokee"

4
Tatcat5, Puyallup, Washington 17/08/2019

This was a good hotel for it's location. Everyone was very nice and check in and out was quick. The rooms are clean but the decor is a bit dated. Breakfast has a great selection of hot and cold options and the pool is fun.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
So great to hear you enjoyed your time with us. We do hope to do renovations when possible. This fall we plan to add outdoor lights and new carpet throughout the hotel. Please, come back and visit to see the updates. Have a great week!

"It's an Oldie but a goodie!"

5
Andres L, Atascocita, Texas 13/08/2019

Great location! Super fast, professional and courteous check in! Room was spacious, nice and cold. Grocery store, McDonald's and Mexican restaurant next door. A must stay if you are needing some rest after driving through a plethora of cornfields.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Andres I am so happy to hear you had a good nights rest. I hope you enjoyed some breakfast before heading off on your journey, we hope to see you again should you travel our way. Thank you again for chosing Best Western! Have a Super Week!

"Theft from several rooms over several days"

1
shajewel, OK 30/07/2019

Hide your personal belongings. We had several things stolen from us. We were a big group, booking 6 rooms, staying a week. My son's room had a Nintendo Switch with games & carrying case stolen. Our friend had a bag with lotions, a blanket from home, & sleep aid pills stolen. Hotel told us another woman had an expensive shampoo taken from her room right before we reported our theft. Hotel says they bear no responsibility. Said it was a maid that didn't show back up after the first few thefts, but some things were taken at the end of our stay. So had to be a maid who was still there. We were never compensated for anything from anyone, not even an apology. We had to file police report & go to the police station during our stay. We started putting out our DoNotDisturb signs to keep maids out of our rooms, which meant we had to do our own housekeeping. The outside entrance doors look like you have to have a keycard to get in. But they don't work, so anyone can come in at any time. Not secure! They have a sign in the room that says if I steal from them they will charge my card. But I guess if they steal from me, well too bad for me. Very very sad to say the least.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
We have responded to this more than once, again I must ask you to please contact me directly. Thank you.

"Worst best western"

1
User 20/07/2019

They need to step it up. Bathroom wasn't cleaned well. Sheets were stained and AC unit was so loud we couldn't sleep with it on. Unfortunately there are no good places in that town to stay. I may need to check out a B&B next time.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
I am very sorry to hear we were unable to make your stay enjoyable. Anytime you stay with a facility please let them have the chance to rectify any proplems or issues. When items are properly reported we can make sure they are taken care of in a timely manner. I will be sure to alert housekeeping and maintence regarding the items you listed on your review.

"Crooked"

1
User 04/07/2019

My son is attending school in Iowa and took a summer job with a highway crew. We booked his stay and the hotel charged his card BEFORE turning him away with no refund because he is 17. This is the only hotel that has not allowed him to stay with the rest of the crew.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Natalie, I am very sorry your son can not book a room with out a legal guardian with him. He is concidered a minor until is is 18 years of age. My apologies about not being able to refund the amount paid. Our hotel was sold out and we were not able to recompensate the revenue lost on the room. Iowa Code 137C.25E: Each individual renting or leasing a room, accommodations, or facilities of the hotel shall register, and may be required by the owner or operator of the hotel to show proof of identity by producing a valid driver's license, or other identification satisfactory to the owner or operator. The identification shall have a photograph of the individual and include the name and residence of the individual. If the individual is a minor, the owner or operator may also require a parent or guardian of the minor to register.

"Surprisingly good at a low price"

4
zaurdmz, Westchester, Illinois 18/06/2019

Never expect much from BW properties, but this one have a very tasty hot breakfast, good coffee, good internet, and walking distance from a good Mexican restaurant. Will definitely stay here again next time I am in Cherokee IA

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for for your excellent review. I am happy to hear you enjoyed our breakfast and your stay with us was an enjoyable one. We look forward to serving you in the future. Have a wonderful week!

"Really good, areas for improvement"

4
Daniel E, Des Moines 06/06/2019

The people are friendly and professional. The appearance of the hotel is nice. The rooms are very nice. The pool is very nice. This hotel could be a little more pet friendly with regard to price... Such as; Red Roof Inn-pets stay free, the same for LaQuinta Inn & Suites. The Cherokee Inn charges $20 however that covers the first three nights of a stay. This Best Western also in Cherokee charges $20 per night...

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Daniel I understand your concern regarding pet fees. Each hotel is at their own discresion when handling pet charges. Our rooms are sold to guests whom do not have pets therefor are required a deeper clean after a guests with a pet checks out. Please let us know when you are traveling to our area again and I will gladly help you with accomodations. Sincerely, Janelle Greer - Manager

"GOOD CHOICE"

4
gustavolevyrun1, Sao Paulo, SP 31/05/2019

Front desk Blake helpful and friendly. Room clean and good size. Bathroom clean. Wifi very good. Micro and fridge works Breakfast basic,a surprise for being Best Western The place is very quiet,safe,works.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for excellent review. We appreciate your patronage and hope we see you again soon. Have a great summer and enjoy the sunshine! Thank you again from the staff of the Best Western La Grande Hacienda.

"My Visit to Cherokee"

5
User 28/05/2019

Everything was excellent. Food and lodging with clean rooms. Easy access to our room. Bathrooms were clean with fresh towels and soap daily. My wife especially like the smell of the soap. We try to stay at Best Western motels whenever we travel. Everything is the way we like it in our stays in other cities.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for your excellent review. I am happy to hear you enjoyed all the amenities available in your room. We enjoy hearing when our guest stay "Best Western!" Please make sure you are a part of the rewards program and take advantage of the summer promotion. Thank you again for your patronage, we hope to see you again soon.

"Trip to Iowa from Arizona"

4
User 07/05/2019

Staff was great; very accommodating and friendly. Facility was very clean and well maintained for an older hotel, although it is starting to show some age. We didn't make it for the hot breakfast but were pleasantly surprised that it was offered considering the rates, which were a good value. We will be staying again when we travel to the area.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Rick, We are so pleased to hear you enjoyed your stay with us at the Best Western La Grande Hacienda. We are currently working on some renovations that I hope you will get back to see. We appreciate your business, and look forward to seeing you again soon!

"Pleasantly surprised ."

4
User 22/04/2019

Was greeted and treated very well . Place was clean and well kept. Is in need of some repair on the doors, coming into the building, and the door to our room . Both where broken. Breakfast was great hours where as well. Food was hot and easy to use, good variety of foods, loved the coffee and cookies in the lobby.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for taking time to review the Best Western La Grande Hacienda in Cherokee, Iowa. I am very happy to hear you enjoyed your stay with us. We are currently working on all maintenance issues in the building and we hope to address the issues you mentioned here. Thank you again and have a wonderful upcoming summer. Please stop by and see us again soon!

"Mr."

5
User 04/04/2019

Stayed here during a flood in March can't say enough good things about this place or the staff made me feel so at home! Would highly recommend staying here you know it's nice to know there are still great people out there. Thanks you guys so much! Bryan B

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Bryan, Thank you so much for your excellent review. We enjoyed having you and your mother as our guest here at the Best Western La Grande Hacienda, and we hope that you will always find a home here with us. We wish you well with your relocation and all the best to you and yours. Thank you for your patronage.

"Pleasant stay"

4
ApostolicTraveler, Vacaville, California 14/03/2019

We stayed here when visiting family in the area under their recommendation. The staff are cheerful, quick, and friendly. The decor and breakfast are nicely fitting for the Best Western brand. We had to change are expectations a bit for housekeeping, as they don't seem to notice all the details as they do in hotels we've stayed at across the country (wrinkles in sheets, spots on mirrors). Overall a pleasant stay.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
We thank you so much for taking the time to review our hotel. We appreciate your input regarding your comments to our housekeeping staff and we will implement a solution right away. We enjoyed having you and we do hope to see you back again very soon at the Best Western La Grande Hacienda!

"A pleasant stay"

4
Daniel E, Des Moines 25/02/2019

The bad; shower/tub was stained and so was part of the drop down ceiling in the bathroom (minor rust). Also, I didn't realize that pet friendly would mean $25 per day - LaQuinta Inn & Suites as well as Red Roof inn will let your fur-kids stay for free. The good; everything else... the breakfast was good, the room overall was really good, great people, friendly and helpful.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Daniel thank you for reviewing our hotel. We appreciate you taking the time to fill out our survey and let us know about your stay. We will look into the maintenance issues you described and make sure they are taken care of right away. Thank you for your suggestion regarding pet fees, and we certainly appreciate your feedback. Have a wonderful week and we hope to see you again soon at the Best Western La Grande Hacienda!

"Blizzard 2019"

3
309nenad, Quimby 24/02/2019

I stayed in the hotel and had an ok experience. I am dissatisfied with how my room was kept. Saturday I came back from work the bed looked nice then Sunday my bed looked like it was tossed together they don't dust it was quite sad.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for taking the time to review our hotel. I am very sorry for the condition of your room on the day of a blizzard. We had one housekeeper that was available to us during this storm who performed only the necessary needs for the guest. We apologize for the cleanliness as the storm limited the number of employees that were able to make it to work.

"LeGrand"

5
OnAir65376291717, Waterloo, Iowa 01/01/2019

For the area, this is the best place by far. The staff remembers me and makes sure all is in order. Clean, and any problems you can get them to deal right away with any issue. Very professional, The breakfast was hot and on time, which is important to us as we are working in the area and always on a schedule.

MGR2019, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for your excellent review. The staff of the La Grande Hacienda enjoy working with the guest to make sure each stay is an enjoyable one. We appreciate your feedback and will continue to provide the excellent service you deserve. Thank you again. Have a wonderful New Year!

"Aug reunion"

5
User 15/08/2018

We have been coming to the Best Western La Grande Hacienda for seal years . We have always had a good experience. All the workers are friendly and clean and dressed appropriately. we have not had any major issues during our visit but when we did have an issue we were helped and was taken care of to our liking. Our thanks to all workers clerks to housekeeping.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for you wonderful review. We appreciate your patronage and enjoy having you as our guest. If there is anything we can do to make your stay a more comfortable one, please feel free to call in advance. We enjoy serving you!

"Another Comfortable Stay"

5
John H, Mondamin, Iowa 11/08/2018

I've stayed here on business for 18yrs. Here's why A. Clean, B. Friendly, C. Large rooms, D. Fair price, E. Good sized desk, F. Solid roller chair, G. Internet connection works, H. Breakfast - nice variety & fresh, may I add a thank you for quality

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you John for your great review. We enjoy having you. As always we enjoy seeing you and having you as our guest! Have a great summer and we look forward to your next visit.

"Ok place"

4
User 08/08/2018

A little outdated, but an ok place. Room was spacious and had everything we needed like a fridge, microwave, and coffee in the room. Lots of parking and easy access. Breakfast was just fine, lots to choose from.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Pat thank you for taking the time to review our facility. We enjoyed having you. If you see something we can add to make your stay a more comfortable one, please feel free to comment. We enjoy hearing from our guest. We look forward to seeing you again, until then have a great summer!

"A great place to relax while out on the road"

4
User 05/08/2018

My wife booked this hotel for me to stay while out in town for business. I loved the atmosphere, very quiet and very friendly staff. The first room I stayed in however was outdated (old), it felt cryptic, but the second room I stayed in on my second night was very cozy and updated. The Jacuzzi and pool helped me relax. Thanks BW!

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Tim thank you very much for responding to our survey. By letting us know what you enjoyed about your stay, helps our staff make each guest's stay a more enjoyable experience. If you are ever in the area, please stop by and see us again!

"Cute venue and wonderful room"

5
User 24/07/2018

Our king size bed had the right amount of pillows and mattress was perfect! Staff friendly and helpful for our extended family with kids. Clean, comfortable and modern without the over the top stuffs.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for your excellent review. We very much appreciate hearing that you enjoyed your stay with the Best Western La Grande Hacienda, and we hope you and your family make it back to visit our area again. I hope you are having a wonderful summer. Thank you again!

"Horribly Dirty!!!!"

1
NoDakker, Minnesota 01/06/2018

WOW! What a difference a few years makes! This used to be one of my favorite places to stay. Really nice. Haven't been here for a year or so, but it's gone all the way to the opposite side of the spectrum. The floor in the room had a huge red stain in the middle, and the whole floor was absolutely covered with bits of dirt & dried mud - obviously no one has vacuumed it for a long time. Disgusting to walk on. The hallways were all like that too, so they must be saving a TON of money on housekeeping. The TV channel-listing card in the room shows that they have HBO, and they even leave those little HBO-booklets near the TV. But, like the nonexistant housekeeping, there was no HBO. The A/C was incredibly loud - enough to make it impossible to hear the TV, and difficult to sleep. The only "pro" I can think of is location, but that isn't enough to pull this pig-sty up from a 1. For god sakes, BW manager, clean your rooms & halls once in a while like every other hotel chain does!!!

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
I apologize for the cleanliness of our hotel during the rodeo, we do have have quite a bit of tracked in mud that makes it more difficult for our housekeeping to keep clean. We do plan to install all new carpet throughout our hotel this year. We have contacted mediacom regarding the "lack of" HBO in our channel line up, we are waiting to hear back from them. Wall air/heating units while a bit noisy than our home central air, are an essential part of individual personal heating/cooling needs.

"It's a good hotel for a place to stay while you're working"

4
pennybright, Branson, Missouri 22/05/2018

Good value for a hotel that's in a rural area. I'm stayed at this property a couple times over the years. They keep it up nicely and it's a very nice hotel through what you might expect in the small town.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Penny, Thank you very much for your review. We appreciate your business and enjoy having you as our guest. We will expect to do many more renovation in the near future that we hope our guest will enjoy. Thank you very much for your business, we hope to see you again very soon! Have a wonderful summer!

"Great Value"

5
Janet T, Iowa, United States 21/05/2018

We had an overnight stay. The exterior of the hotel was nothing to look at. The interior is outdated. But, it's clean and the staff went out of their way to be welcoming and friendly. The beds were very comfortable. There was a clean pool. Everything is very well kept. The breakfast was very good. There was something for everyone at breakfast. The rate was very reasonable and the staff was able to provide my family with adjoining rooms. Very personal service. I would stay here again and would recommend to others. Don't judge a book by it's cover. It was friendly, neat, clean and comfortable. A great value.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Janet, Thank you very much for your review. I am very happy to see that your family enjoyed their stay and your accomodations exceeded your expectations of the hotel's "cover". We plan to do renovations this year the exterior, please come visit us in the future to see some exciting changes. Thank you again Janet!

"great experience"

4
User 23/04/2018

I have stayed at this Best Western weekly over the last few months for business. The hotel is clean, the staff is very friendly, knowledgable and helpful to your needs. The rooms are spacious and the beds are very comfortable. The breakfast is good with a variety of items and always hot.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to respond to our survey. Our dedicated staff appreciates your kind words as well as your patronage to our hotel. We look forward to serving you again. Enjoy this wonderful Spring weather (now that it's decided to appear) :)

"BW La Grande-Cherokee"

3
stadams2018, Red Oak, Iowa 11/04/2018

An older BW w/ a little need of upgrading. Staff was very nice. Pool was not in working order. Breakfast menu was limited. Great lobby coffee. Check-out was easy and painless. Room decor and amnities were a bit out of date.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for responding to our survey. Recently, we have made many upgrades to our hotel including new ceramic tile floors in our bathrooms, along with granite counter tops and new mirrors. The lighting has all been replaced in our rooms and new chairs. We have also installed new drapes, upgraded the wifi, remodeled the breakfast room and front desk. We plan to install new carpet throughout the hotel. Many more renovations to come. We have kept the traditional feel of the La Grande Hacienda but will always have a clean home away from home for our guest. Thank you for choosing Best Western.

"Second 2018 Stay at the Best Western in Cherokee, Iowa"

3
User 27/03/2018

I stayed at this property a few months back and had no problems. However, a recent stay was not as good. The front desk personnel are nice and helpful and the breakfast room and choice are good. The hotel is also near a Hy-Vee Grocery Store and other eating establishments. However, the cleanliness of the guest room was inadequate. I travel a lot for work and I investigate the hotel room thoroughly when I check in. The bedspread had a blood stain on it. The front desk personnel apologized and provided a clean bedspread. When I went to bed that night, three of the five pillows had small blood stains. I am not sure if housekeeping did not change the sheets from the prior guest or that one of the housekeeping personnel may have cut themselves and not realized it. In addition, the remote control had a dried substance and their were hairs that were not mine on the mattress pad and the floor of the bathroom. This is the first time I have come across this issue at any Best Western property.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. Recently we started new staff members to our housekeeping team that will need more training - this review will be a great tool to let them see exactly what a guest sees. Through training, our housekeeping learn to take pride in the work they do, they read and appreciate the wonderful comments, and provide excellent service to our guest. Please understand - we have more work to do. I hope you will give us another chance to provide you the service you deserve.

"Very friendly"

5
Lisa H, Washington, Iowa 05/02/2018

Staff is always extremely helpful and friendly, rooms are looking great and pool area is fun, clean and wonderful for old and young! Love the new tile and counters in the bathroom, very nice. Convenient location right in the center of everything.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Lisa, I am very happy that you are enjoying our improvements, and thank you very much for your comments. We plan to make many more. Thank you for staying with us and please come back to visit anytime. Stay warm this winter and we look forward to seeing you soon!

"Weather related"

4
309nenad, Quimby 22/01/2018

Was able to get a room on Sunday night before the weather got bad. Good accomdations. Has a pool and breakfast that starts at 6 am goes until 9 am and if you have to be at work before it starts they have a bag breakfast with fruit and such.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for taking time to review our hotel. Glad to hear you weathered the storm! We enjoyed having you as our guest and look forward to seeing you again - under much better circumstances :) If your in the area, stop by and see us again!

"Clean rooms, comfortable beds, quiet location"

4
Nancy P, Casper 04/01/2018

Everything was great....clean rooms, friendly staff, very comfortable beds, and quiet heater in the room. The room was attractively decorated. Easy, quick check in and express checkout. Breakfast was plentiful and a good variety of items available.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Nancy thank you so much for your wonderful review. We enjoyed having you as our guest and look forward to having you back very soon. Please stay warm this winter season, thank you again for choosing Best Western for your choice of hotel stay! Best Western La Grande Hacienda Staff~

"Good Value for the Money"

4
Gary O, Des Moines, Iowa 19/12/2017

This is a very nice motel in Cherokee, Iowa. They are friendly and helpful for travelers who may not be familiar with the area. They are located next door to a good Mexican restaurant so it is not necessary to go far for food. They are also at the intersection of the main highways in and out of town. All in all, good value for the money.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for leaving us a review! We look forward to having you stay with us again in the future and hope to continue to provide excellent service.

"great quiet"

4
jessie2015911, Sioux Falls, South Dakota 14/12/2017

needs a hot tub. clean for most part. bass was blown in tv. didn't realize till 10. great bfast selection. would stay again. peepers while swimming in pool. business trip. waiting on my giftcards.....

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for leaving us a review! We are very sorry to hear abut the issue with the TV and will be looking into the problem to see what we needs to be done to get it fixed. Thank you again and we hope to have you stay with us again!

"La Grande was Grand"

5
Philip L, Lakewood, United States 13/12/2017

We had a terrific stay in Cherokee, Iowa at the Best Western LaGrande hotel. We've stayed here before while visiting relatives and have never been disappointed with the acommodations. The staff was very helpful especially with arranging for a late checkout.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Philip we are very glad to hear you and your family had a great stay with us while visiting Cherokee, IA. We enjoy having you as our guest and look forward to seeing you again next year! Happy Holidays...many blessings to you and yours!

"Handicap Accessibiity"

3
Randy O, Arvada, United States 16/11/2017

The motel is a good place to stay. The motel is dated but has started to do some remodeling since my last stay 2 years ago. The rooms are clean, property is kept up and the staff is very pleasant and helpful. The average rating is that the handicap bathrooms in the handicap rooms are really not fully handicap accessible for anyone using a power chair or wheelchair. The bathrooms are small and barely fit a power chair. Turning and transfer is very difficult especially to the tub/shower. They were starting to remodel 2 years ago and I made the suggestion to the staff at the time that the rooms appeared to me to be large enough to expand the bathrooms and put in roll in showers and would make it much easier to use the sink. If you are disabled with some mobility the bathrooms work. The rooms are large with plenty of room to move around. The bathroom would not work for someone who is a total quad.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Randy, Thank you very much for staying with us and responding to our survey. We do plan to address the issue with wheelchair accessibility with our handicap rooms. Thank you very much for being our return customer, we very much enjoy having you and your family as our guest. Sincerely,

"Overnight Stay"

4
Randy H, Seward NE, United States 13/11/2017

Okay, nothing special. We stay at the Best Western when we are visiting family and we need a place to stay. the faces have changed with ownership changes, but the friendiness and service have not changed.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for responding. I have been a team member of the Best Western La Grande Hacienda for 30 years and have enjoyed seeing many return guest. Thank you for being one of them. If there is anything we can do to make you stay a more pleasant one, please let us know. ~Janelle Greer~ Manager

"No complaints"

5
jetzec, Oswego, Illinois 30/10/2017

From the minute we walked into the hotel, we were greeted with a smile! I have nothing to complain about from this place. The staff was extremely helpful and polite. They do have a restaurant right next door as well as a gas station and grocery store across the street, which is convenient.

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. Our staff works very hard to make your stay a comfortable one, and we would very much enjoy having you as our guest again soon! Thank you for choosing Best Western! Have a great week.

"much, much better"

4
58merlin, Middlebury, Indiana 13/10/2017

I gave this hotel a bad review last time i stayed here and i was sure i would never stay here again, however because of travel schedule i decided to give it another chance. Completely different review this time, clean large room, updated decor and a comfortable bed. The outside is not the most inviting and the parking can be better, but the hotel is much better and i will stay here again

Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Hello Merlin and thank you for giving us the chance one again to provide you with excellent service. We are working diligently to improve our hotel daily. My staff and I thank you for your return patronage. We will continue to improve and hope to see you soon. Have a wonderful week!

"Best hotel I ever stayed at!"

5
Y9491STkimberlys, Waterloo, United States 01/10/2017

All employees were pleasant and very helpful. Breakfast was great and area was clean. Pool area was clean and warm. My Room Clean and had comfortable beds. Microwave and Refrigerator very helpful too.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for taking the time to review our hotel. I am very pleased you enjoyed your stay with us. We take pride in our hotel and are pleased to hear you enjoyed your experience with us. We look forward to having you as our guest again soon. Thank you again for your patronage.

"Great Staff"

3
davidaL1511VG, Minneapolis, United States 29/09/2017

The staff is extremely helpful. The hotel is maintained and clean but extremely dated. The property is easy to access. It would be great if they put some money into updates for decor and modern fixtures.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
David, thank you for your review. We have been working on an extensive remodel for two years. We have been working with Best Western on a 3 year property improvement plan with one year to go! Currently we have installed all new granite, new ceramic floors in the bathrooms, new faucets, new mirrors, new lighting throughout the hotel, new micro/fridge cabinets, new beds and linens, new chairs and new drapery & carpet is on it's way. Our traditional theme may not always appear to be "modern", but give you the sense of returning home. We welcome you "home" anytime. Thank you again for your review.

"Very Clean & Friendly Staff"

5
turner03, King City, MO 18/09/2017

The town & hotel we usually stay is was booked so we found this Best Western. I was a little scared not knowing anything about the town or the hotel. We were very pleased. The rooms are nice & clean, the beds are remarkably comfortable, the breakfast area was clean and the food was better than most. The desk clerk and the woman working in the breakfast room were very friendly & welcoming.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time review our hotel. We appreciate the opportunity to serve you and your family while you were in the area. Thank you again for choosing Best Western. Have a great week.

"Feels like home."

5
dianekR2201JB, . 14/09/2017

The staff are great, they make me feel at home! The rooms are clean, spacious and comfortable. I travel for my job and stay here every week and I'm so thankful everyone makes me feel welcome. Helps me not mind being away from home as much.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for taking the time to review our hotel. We enjoy taking care of our customers and making sure their stay is a comfortable one. Thank you again for your loyalty to our hotel and staff. Have a wonderful week Diane!

"Great Breakfast - comfortable bed"

4
John W, Borger, United States 13/09/2017

older comfortable hotel with remote access to lakes area. Clean. Availability in a small familiar town. Great food close to the Gasthaus German pub downtown. Protein choice at breakfast in the hotel. Repeat customer.

Janelle M, Manager at Best Western La Grande Hacienda, responded to this review
John, Thank you for your feedback regarding your recent stay. Your business is very important to us and we value your input. John, we hope you will come back and see us again soon. Thank you again for your business.

"Where do I start?"

5
alfonsos1, Iowa 11/09/2017

It is a GREAT place to stay. I have needed to "hotel it"many many times over the past year and a half in Cherokee and there are other choices. But I always choose the Best Western. There is a good Mexican restaurant next door also. The hotel staff appreciate you and are respectful. While the hotel is not perfect, (most hotels aren't) the staff work very hard to make your stay the best it can be. Updated rooms and bathrooms are great and hot breakfast is ready every morning. If you want to keep up on Iowa news there are newspapers at front desk every day. Did I mention there's a Mexican restaurant right next door in case you need a margarita? Love this place, Janelle, Pam, Twila, Blake, Sarah!

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for taking the time to fill out our survey. We very much appreciate your kind words regarding our staff. I will make sure they know they are doing a great job. Thank you for staying with us and letting serve you. We very appreciate your business, and as always look forward to having you as our guest again soon. Have a wonderful week.

"Positive Changes, clean and an almost full house!"

5
Bryan B, Burnet, United States 03/09/2017

Cherokee, Iowa has other places to stay. I know because I've stayed at a couple of them. Then, years ago, I discovered the La Grande Hacienda Best Western. Consequently, this has been the only place I stay at when in this area. The value, comfort and quietness warrant unquestioned future stays here. The owner has consistently upgraded the rooms, hallways and lobby. My only complaint pertains to the restroom in the rooms. The toilets are so low that while assuming the position, you worry if you're ever going to meet up with the commode on the way down. The toilet bowl and seat are extremely small and limiting. Then, there is the trip back up. Take your time because it's a long way up and you may need a hit of oxygen if you get up rapidly. The new sinks and counters are beautiful however, very low. I'm not exactly altitude challenged but, it is a long way to lean over to get my face wet to shave. Here's what I really like . . . the bath soap. After a long day on the road, there is nothing better than a hot shower and the soap they have here only makes it better. For business meeting, wedding groups, family reunion gatherings or just on the road traveling, you sincerely need to consider this facility,

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Brian I had to smile while reading your review. While it may not be the next item on the list, I do believe our commodes need an upgrade. Thank you for sharing your delightful commentary, we really do appreciate and read every guest review! Our team works very hard, and your kind words make it all worth it. Thank you again...have a great week!

"Great service, clean room."

4
A7779DPnathanm, Osage, United States 03/09/2017

Overall a five star stay when comparing it to some of equally occupied motels that I've stayed at. This is a day laborers place to stay, me being one of them. The staff here keep this place nicely clean and are friendly! Reasonably priced as well. No complaints from me.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for your kind words and we are glad to hear you enjoyed your well deserved weekend. Please come back and stay with us again, we look forward to serving you again in the future! Have a great week.

"Clean and Comortable"

3
ACT63, Minneapolis, Minnesota 16/07/2017

Pros --large rooms --rooms were clean --comfortable bedding --chairs and desk are a nice addition --nice pool area Cons --cooling system hard to regulate --bathroom sink low --tub very high to step over --no elevator --pattern of carpet is very dangerous on steps because is blends together --breakfast is very average. Would consider staying again with first floor room.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. We are making many renovations to our facility so we appreciate a guest perspective regarding how we are doing. In the future we do plan to install carpet and other items. We do hope you will come back to visit again soon to see the renovations, and please let us know your accommodation needs and we will do our best to make sure they are met. Thank you again for staying with us!

"Nice Hotel"

5
karahope, Victoria Tx 14/07/2017

Have spent hundreds of nights at this Hotel over the past 20 years while visiting family in my hometown of Cherokee. Staying here always felt like our home away from home. I knew this time would feel different because the old owners had sold it, and the old staff that knew us so well were no longer there.I have to give credit to the new owners,and staff, for the updates to the rooms, beds, Tv's etc. You can tell they are trying very hard to keep this Hotel comfortable,and up to date.Of course as with any change there were things that we missed. The hot tub in the pool area is gone, as is the restaurant.The new lamps, and light fixtures give off a very harsh bright white light that makes you look like you're in a mourge.The old chairs they removed from the rooms are sitting in the parking lot. The pool temperature is set way colder than it used to be.Like I said you can tell they are trying hard,but you can tell they are trying to keep operating costs as low as they can,and I understand this. I just wish they would spend a little more on things like warmer lightbulbs,tuning up the heater on the pool,and pay someone to haul away the old chairs in the parking lot.I'm sure I will be staying here again, and it is definitely the best Hotel in the area.The rooms are clean,the Wi-Fi is fast, the beds are comfortable,the ice machines, and other vending machines all work great. It feels safe,secure,and quiet. The only other thing I hope improves with future visits is that the management staff warm up,and get to know us like the old staff did. We use our room as a base camp after spending all day visiting relatives,and friends. We felt like management was trying figure out what we were up to because of our style of staying there as we always had before.We put out the do not disturb sign on our door,took out our own garbage,traded our dirty towels for clean ones daily.This seemed to cause suspicion,as management knocked on our door on the 5th day of our 7 night stay,at 10:30 am with the do not disturb sign out to introduce themselves.It was a very uncomfortable conversation,as she looked past me to try and see into the room.If she was curious, why not just ask why we prefer to skip housekeeping.I would of gladly explained that we were out until 3 or 4am every night with old friends, as we always have done when on vacation,and that we were sleeping,showering, etc way past the time the housekeepers were finished cleaning the rooms.Still nice Hotel

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
I would like to first thank very much for taking time to review our hotel. We are working very hard to make this a comfortable place for every guest. We are sorry that some of the amenities that you once enjoyed are no longer part of the hotel, but we also know that the reasons most people come to visit are to make memories with family, and friends. We would like the give them a warm and inviting place to do that. Thank you very much for noticing the upgrades that we have put in place. If you ever feel that we need to make a change to a room to make it more comfortable for you and your family, please feel free to ask. Something as little as change the lighting for softer light we can do very quickly. We really do want you to enjoy your stay. Our apologies for the chairs in the parking lot although unsightly were being donated to charity for families in need. They have all been removed since your stay. Almost all of our furniture is donated to needy families. I am not certain who stopped by to ask about housekeeping services. I am the manager and I do not recall stopping by your room unannounced. I will most certainly speak with my staff to assure guest are not disturbed this way again. Thank you for bringing this to my attention. Thank you again for taking the time to review our hotel. We appreciate your loyalty and we look forward to having you as our guest again soon.

"Best Western La Grande Hacienda Cherokee, Iowa"

3
williamfW1353DX, United States 11/07/2017

The hotel was clean, the staff friendly and helpful and the bed was comfortable. The breakfast was what you would expect meaning it was standard self serve fare meaning it was OK but mostly convenient. I would stay there again.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for taking the time to review our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Motorcycle Trip"

3
Ken E, Mason 04/07/2017

This facility has ample parking. Close by to a Mexican restaurant.Customer service was good. Rooms clean and well kept. All and all a very nice stay. The breakfast was filling and nicely displayed. I would stay again

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for a great review. We enjoyed having you as our guest. Please think of us when you are in the area again. Travel safely, we look forward to seeing you again soon! Thank you again!

"pleasant stay"

5
X337UEterryd, Stockport, United States 22/06/2017

The rooms were clean and comfortable and well lit. The staff was very professional looking and courteous and the breakfast was very good. I arrived late and did not have a reservation but that was no problems as there were still rooms avaialbe and I was taken care of

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for your business. We appreciate the excellent review. Our staff works very hard to make your stay a comfortable one. Should you travel to our area again, please stop by anytime! Thank you again!

"Motel stay"

4
richardhG5599EQ, Chanhassen, United States 02/06/2017

It was a nice clean motel -- nothing extraordinary. A little older style, but comfortable and it hat a nice feel. That's all we needed. The only thing it needed was that I could find no kleenex in the room.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for taking the time to respond. We will make sure to be more careful, and to check the amenities in the room. I appreciate you taking the time and letting us know about your stay with us. Please come visit us again soon in Cherokee! Thank you again and have a wonderful weekend.

"Friendly Staff, Small Town Hotel in the Middle of Nowhere!"

4
jdulac, Hopkins, Minnesota 25/05/2017

Our room was adjacent to the pool and was very comfortable. Beds, pillows and linens were comfortable. Housekeeping was not fully staffed and our room did not get cleaned. The pool deep end is 5'3" and could have been warmer but we still enjoyed it.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to respond. I am so sorry your room did not get serviced. I will speak to housekeeping regarding this issue to make sure this does not happen again. If you should visit our location again, please let us know and we will make sure your experience is a memorable one! Thank you again!

"BW Cherokee, IA"

4
User 14/05/2017

Nothing to look at from the outside, I was pleasantly surprised when I went in. An older hotel which has undergone an interior renovation. Rooms are basic, but clean, pillows are very nice and the staff was lovely. Their breakfast are is a tch small and they could add some fruit to the selections, but quite acceptable.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to submit a review. We would like apologize for the lack of fruit on our breakfast, we truly mis-judged the large group of college guest we had in house the evening before. Thank you for being very understanding! Our usual breakfast has bananas, apples and oranges. If there is more you would like to see please feel free to let us know, we appreciate all our guest input. Thank you for choosing Best Western!

"Cherokee Best Western"

2
samuelaJ2146OQ, Los Angeles, United States 19/04/2017

Speckles of dirt on my bed covers, terrible/dirty water from the sink / tub. I wouldn't stay here again. I'd take an extra drive to stay at my usual Marriott spots up to an hour away from Cherokee rather than stay in Cherokee.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking time to review our hotel. We apologize for any inconvenience you experienced during the time spent with us. Should the incodent have been reported immediately upon entering the room, we would have most certainly found you more suitible accomodations. We take pride in our hotel, and enjoy making sure all of our guest needs are taken care of. Thank you for staying with us. Sincerely,

"Comfortable stay"

4
Cathy D, Aurora, United States 07/04/2017

This hotel located in the small town of Cherokee strives to make your stay comfortable. The staff are congenial, the rooms clean and the beds are very comfortable. Currently in the process of remodeling, but did not interfere with our stay. Pool has been broken for at least 4 months.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to fill out our survey. Our pool has been under renovation for quite some time and we are very sorry. We will most certainly notify our guest as soon as it is back in service. We enjoyed having you, and would greatly appreciate having you back again anytime you are in the area. Thank you again for choosing Best Western! Sincerely,

"Needs work"

2
Todd N, Grimes, Iowa 27/03/2017

The outside of the building needs redone. The shower in the bathroom was dirty there were stains on the bottom. We accidentally forgot some items in the room we called to ask to retrieve them and mysteriously they were gone

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking time to review our property. Our property is in the middle of a 3 year renovation project. Plans are underway to work on the outside of the building "weather permitting" and landscaping. Many upgrades have already been installed in our rooms including new granite and ceramic tile floors. I am truely sorry about your missing items. Our staff has been on full alert searching for any lost items although we we were unable to recover any guest items. Please contact me anytime regarding this situation so we can help you resolve this situation. Sincerely, Management

"Business"

5
davelH1798KK, Tennessee 02/03/2017

Wonderful place to stay , great staff and very spontaneous . Fitness area is incredible .The breakfast was spectacular and beds are very comfortable ,rooms are clean and classy slept like a baby. Thank you for the outstanding hospitality.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you so much for the wonderful review. We enjoyed serving you, and as always - looking forward to your next visit. See you again soon! Janelle Greer Manager

"Being remodeled, but needs more"

3
Leonard S, United States 05/02/2017

Have stayed here many time over the years. The bathroom of our room has been updated, as has the breakfast area. Our room was clean and nicely decorated. However, the windows on the north side need to be seriously cleaned or replaced! There is green, thick mold growing at the bottom from high moisture. Worried about mold spores being spread. Crud also around the fixtures in the tub/shower. Again, deep cleaning needed. The staff were friendly and helpful. The hot breakfast was good, but the waffle batter was empty which was mentioned to the staff, but she didn't replace it. Check-in and out was quick and easy and accurate. Price was reasonable. Pool is closed and we were told it won't open until good bids are submitted for the repairs.

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Leonard, I am very, very sorry about the mold that was found in your windows and the cleanliness of your tub/shower. We are already working on rectifying the problems and hope that when you stay with us again that everything will be up to standards or beyond.

"Work"

5
sheg721, Cherokee, Iowa 29/01/2017

Nice place , set up was clean. Friendly staff at the desk , breakfast was good , clean dining area friendly staff in dining area. I felt very welcome with my stay. Pool was down at the time but looked like a nice area

BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for your awesome review! We look forward to having you as our guest soon, we hope to have the pool up and running soon!

"Great place for a long term business stay!"

4
jake051, Rogers, Arkansas 10/11/2016

I'm in town on business and have been staying here for a month with a month to go and I am so happy that I chose this hotel. The staff is great, the rooms are roomy and quiet Everything you need (grocery, laundry, food, and shopping) is in walking distance even on a cold Iowa morning. I book my rooms direct with the hotel since I travel on business year round. The rate was right and the room was as promised!

"Very friendly, average accomodations"

3
pjjewel, Carroll, Iowa, Usa 28/10/2016

Staff was friendly. Room was very spacious and nicely decorated. Walls were thin, though... I could hear the person in the next room coughing and talking. The bathroom fan was noisy and came on automatically when the light was turned on. The bed was comfy and breakfast was great... waffles, sausage, scrambled eggs, biscuits & gravy. I went to work out in the pool, got in as far as my knees and couldn't go any farther because the water was so frigid. I stood for a while & tried to acclimate, but to know avail. I went back to my room to take a hot bath to warm up, but the water in the tap wasn't hot enough. I ran the tap at the hottest setting, but only managed a warm bath, not hot. Very frustrating.

"It was ok..."

2
User 13/10/2016

Our group each had to change rooms at least once before we had a room that was ok. The carpets were wet in one room, the smell from the pool was overwhelming in an other and one room only had blankets, no comforters. Once we were able to land on a room, it was fine and suitable for the purpose of just sleeping. Overall the common areas such as the halls were dirty... needed vacuumed. It is a step down from a typical Best Western.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. I apologize for any areas in our hotel that seem "less clean". We have been running full occupancy, due to "construction" in our area. Our hallways, if not cleaned constantly, will see above average "tracked in dirt." Carpets, comforters, and even pillows will go through a normal cleaning cycle monthly. I will speak to the staff to make sure guest do not land in rooms that are down for cleaning service. Thank you again.

"Onw night stY"

5
Richard P, Clive Iowa, United States 12/10/2016

Excellent. I have stayed at this motel many times over the years. A person I knew very well built this motel when I was a banker in Cherokee. He was avery reputable business person and a friend. moved away, but returned often because I had family there. My wife and I had many comfortable nights at this motel. She is now deceased, but I will continue to come to Cherokee because of family living in the ares.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you so much for the wonderful review! I have been a part of this hotel for 28 years and believe there is an amount of pride and commitment that lives in this hotel among it's employees. Possibly part of the hands that built it? Thank you to your friend, and thank you for being a return customer always!

"Friendly service, needs updated"

3
Brandon S, Cherokee, United States 11/10/2016

The hotel has a great staff check in/check out. Always has the rooms clean from night to night. The hotel itself needs a remodel which is in progress with hallways. Pool needs work, exterior also. Other than the looks of the hotel, stay is just fine.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you so much for taking the time to review our hotel. Renovations are definately in full swing!! We have much to look forward to in the next few months as we close out the year of 2016 with many projects scheduled. We are very sorry for the renovation period that our guest have to encounter to get to the finished product, we appreciate your patience and understanding. We look forward to seeing you soon!

"Rude check out clerk"

3
Janet C, Lebanon, Connecticut 28/09/2016

Everything was fine until check out. I have never dealt with such a rude person. When asking for a receipt she refused to give me one because I booked online. Told me she couldn't give me one and other motels should not be giving me any. This was a nasty person and she should not be on the desk or should be retrained. I could not believe how she treated her guests. For this person I would never stay at this hotel again.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Janet I'm very sorry for the confusion at check out. Please understand when staying on "free night" points there are no receipts to be given. I apologize for the miscommunication from the clerk at check out. Thank you for taking the time to let us know about your experience, and I will make sure the clerk receives training regarding these types of reservations.

"Top-notch hotel for the location"

4
nikrule, Oskaloosa, Iowa 19/09/2016

The hotel was clean and is worthy of a stay for almost anyone for any experience. It is located in a small area, where hotel choices can be limited and this one give a sense of stability and peace of mind.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for your wonderful review. Please think of us when you are in the area. We enjoy all the wonderful feedback and work hard to keep our customers committed to the Best Western brand. Have a wonderful day!

"Smoke smelly non smoking room"

3
C J, Phoenix, Arizona 16/09/2016

Hotel was adequate. Nothing special. One of the two rooms booked had been smoked in and smelled of stale smoke. I mentioned it so that we weren't charged the 300.00 fee for smoking in a room but the desk clerk didn't seemed concerned - never offered another room. There wasn't much in the way of eating around the hotel except for a Mexican restaurant across the parking lot. Nasty food in my opinion, but nice staff. Probably wouldn't stay again. The hotel was totally full of construction workers hanging around all the outside areas, but good for their business! We just felt really outnumbered!

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
I am very sorry about the unpleasant smoke smell in the room. I'm not sure what the situation was that evening, but we most certainly have been full. I believe the clerk would most certainly offered a different room if one was available. We get many pleasant reviews from the restaurant next door. Again I am sorry you were unable to find something that you and your family found appetizing. We were fortunate enough to be part of the pipe line construction coming through Iowa that will bring much needed jobs and income to this part of mid west. Along with the pipeline construction during this time of the year is wind mill construction and highway construction. We welcome all travelers for whatever reasons they need to be in our area and we thank you for your feedback.

"Very nice"

4
_MaverickTravelor_, Laredo, Texas 12/09/2016

Stayed one night. Room and motel were clean. No suites but our king room had easy chair with ottoman plus the usual desk chair. Set of four towels, very fluffy. No guest laundry. Breakfast was very good with biscuits, gravy, sausage patties (all piping HOT) with usual waffles, cereal, yogurt and fresh fruit. Mexican restaurant next door was very good.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for the excellent review. I'm glad you were able to enjoy our wonderful hot and ready breakfast during your stay. Please think of us when you and your family visit the area. We look forward to serving you again soon! Have an excellent week!

"decent hotel"

4
Chad T, winnebago, United States 21/08/2016

Great breakfast staff was friendly. It was not a five star hotel but for cherokee ia it was nice. It has truck parking and a nice mexican resturant next door and other resturants close buy. it was anice place to lay your head for the night.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for your great review. We are working hard to keep our hotel at the top of everyone's choice. Keep us in mind during your next visit. We look forward to serving you! Have a great week!

"Best Western"

5
User 05/07/2016

Very clean large room. flat screen tv in room. Comfortable beds.No hot tub but pool was nice. Great small town hotel.would recommend this hotel if anyone will be staying in Cherokee. Normal hot breakfast

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Ben thank you for your warm response. We look forward to having you and your family back when in the area. We hope you had a wonderful holiday weekend! Come see us again soon! Sincerely, Janelle Greer Manager

"Good Stay"

5
Grace M, Doylestown 30/06/2016

My sister and I stopped here for the night while we were on a road trip. We requested an accessible room and it was wonderful. Very clean and VERY large. Our only complaint was that the bathroom fan was loud and activated when you turned on the light. We reported it at check out and the maintenance man headed right to the room to look at it.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Grace, Thank you so much for the wonderful response. Thank you for taking the time to report the maintenance issue during your stay so it can be addressed immediately. We look forward to seeing you and your sister soon when you travel to our area! Sincerely, Janelle Greer

"Best place to stay in Cherokee, Iowa"

5
Bryan B, Burnet, United States 26/06/2016

I have stayed at this property on numerous occasions. And, I have stayed at other properties in Cherokee, Iowa. This one is the best place to stay. Other places are cheaper by a couple bucks but they cannot compete with the quietness, friendly staff, easy access or the breakfast . . . which is one of the best. Will I stay here again? You bet.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Bryan, Thank you so much for the wonderful review. We look forward to having you as our guest each and every time. Please let us know if there is anything special you would like to see on the breakfast to make your stay even more comfortable! See you soon! Sincerely, Janelle Greer

"A decent place to stay while in Cherokee"

3
Aladin_Sane144, Cedar Rapids, IA 20/06/2016

I recently spent two nights at this hotel. We arrived late in the evening the first night. It was very warm outside that day (high 90's) and the room was stiflingly hot when we walked in. The air conditioning was not running. We turned it on and thought it would cool down as we got ready for bed. It never got very cool and we had some trouble sleeping the first night. We got up for breakfast the next morning and it was cooler, but still not very comfortable. The breakfast was typical hot hotel breakfast with waffles, sausage and biscuits and gravy. We didn't return to the room until after 10:00 pm that night. Although the day was much cooler, the room was not. I called the front desk, and they were able to switch us to a nearby room with functioning AC. That room cooled down quickly and we slept much better. The beds are actually pretty comfortable. We should have asked for a different room the first night, we just assumed the room would cool off, and once we were in bed and it was clear there was a problem with the AC, we didn't feel like changing rooms.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you so much for taking time to review our hotel. I am very sorry about the air conditioning during your first nights stay. Please let us know anytime your accomodations are not comfortable, we will gladly make sure everything is taken care of. Air conditioners become non-functionable over time and need repair especially during these hot summer months, so please let us know immediately. Thank you very much for choosing the Best Western La Grande Hacienda for your destination. We look forward to having you as our guest again soon. Sincerely, Janelle Greer

"Stay at Best Western in Cherokee"

4
Mike O, Cedar Falls, United States 09/06/2016

The only reason I'm doing this review is just in case the gal that helped me might get credit somehow. This survey is entirely too long by the way. At any rate I called from the road to book a room and talked to a gal named Erin. I'm not sure why, but I told her I would be a late check in most likely because I was going to the stock car races that night in a nearby town. When I gave her my name to check in later that evening, she asked me how the races were and we chatted a bit about shared experiences in racing. Then, I got to my room and it was dead bolted from the inside. I drug all my stuff down to the desk and she went up with me with a key, but couldn't get the key to work. So she said, "You just stay right here and I'll be right back. She came back with a key for the room right across the hall. Also, she made sure that I was nowhere near a group of construction workers that she felt might be up a good part of the night drinking beer. So as you know, it's people and how they treat your guests that mean much more than a comfortable pillow that make your business successful. On that note, I went to the front desk the next morning on my way out with a copy of one of the racing magazines that the company I own publishes with a note to Erin thanking her for her kindness. The kid running the desk didn't know who she was and seemed bothered that I was taking him away momentarily from whatever he was looking at on the computer. He said, "Oh that must be the new girl, I've never met her," as he flopped the magazine down out of the way. He had bad hair, a cheap tie and a cheezy caterpillar mustache, by the way. Exactly the opposite of "the new girl" in dress and demeanor. You might want to consider demoting captain fuzzball and promoting the new girl who ensured I'll stay at Best Western most likely the next chance I have to do so.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Mike, thank you so much for taking the time to write a review of our property. Your kind words regarding your check-in experience will be used when training our staff, as well as your experience during check out. The guest view is very important, and it's imperative that the staff is trained through the eyes of the guest. Please consider staying with us again when you are in the area, we look forward to having you as our guest again soon! Sincerely, Janelle Greer

"Nice and Comfortable"

4
ckm53snow, black Hawk, United States 06/06/2016

Rooms and rates were great. Had a room with a King bed that was very comfortable. The chairs in the room were also comfy. Bathrooms were clean and the shower head was elevated enough that my husband (over 6'2") didn't have to crouch down under it. The breakfast was typical. Stayed there for a funeral and the hotel allowed us the use of the dining area for a reception following. This was great as many were not from the area and having a venue available made it nice. The only "ding" is expensive pet fee of $25/night, max of $100.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you so much for the excellent review! Our staff takes pride in our catering to our guest needs. Please understand all pet fees go back into the servicing of rooms. Each room needs to be deep cleaned after a pet has been in the room to avoid issues with our guest who are sensitive to pet allergies. Again, thank you for taking the time to review our property!! We look forward to having all of you back again soon! Manager, Janelle Greer

"Hotel Stay"

3
William W, Johnsburg, United States 31/05/2016

Hotel was fine except the bathroom floor was very dirty. The grout and floor need a deep cleaning. We have stayed at this hotel before and the floor in the other room was the same. We purchased bath mats for the floor!

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you very much for taking the time to review our hotel and your stay. We are looking forward to a remodel of our rooms over a 3 year time span that will include beautiful new floors in our bathrooms. Please, come stay with us again and check on our progress. We look forward to having you as our guest soon!!! Manager, Janelle Greer

"A Good Night"

5
John H, Mondamin, Iowa 12/05/2016

A. Easy to find B. Plenty of parking C. Friendly folks D. Clean & quiet E. Fast internet & a good roller chair F. Good breakfast served in a comfortable setting The above is why I stay here when working this area.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for choosing the Best Western as your home away from home. My staff and I look forward to having you as our guest again soon! Sincerely, Manager - Janelle Greer

"Clean, comfortable, quiet"

4
Cathy D, Aurora, United States 16/03/2016

With only 3 choices in Cherokee, IA, I would recommend the Best Western. They are in the process of remodeling, but this did not interfere with our stay at all. New beds, New pool furniture, New lighting, Towels were very nice. Breakfast is sort of standard fare - coffee is way too weak!!! Still a very nice place to stay and the staff really were very friendly and eager to please.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you so much for taking the time to review our hotel. Our staff takes pride in making sure your stay is a great success. We look forward to having you as our guest soon, and next time, we'll even make sure your next cup of coffee - is just right! Sincerely, Manager - Janelle Greer

"Very friendly; good value"

4
Kevin G, Portland, United States 15/02/2016

Great staff, good value and clean. The hotel is also embarking on a 3-yr renovation. Staff was very friendly and helpful, snow was cleared effectively. Only issue was wifi which did not work for laptop, only for apple devices.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. If you should have internet trouble anytime you are with us, please let us know. We'd love to help you troubleshoot your device and make sure everything is in proper working order. We look forward to having you as our guest next time you visit the area. Sincerely, Manager - Janelle Greer

"Well done"

5
John H, Mondamin, Iowa 21/01/2016

They offer a fair rate, good bed, large room, and the place is extra clean. - so I stay here when in the area. Good Mex food next door or several options down town - 10 blocks? I understand why they have a large repeat customer base.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
John, thank you for your review. We appreciate your loyalty to our brand and enjoy your company when visiting. We look forward to having you as our guest soon!

"review of hotel"

4
Rhonda S, Audubon, Iowa 21/01/2016

Breakfast had a nice variety. The room was quiet and spacious. Fridge and microwave in room, comfortable bed. However, one of the 2 beds in my room had visible hair and dark lint balls on the sheets. The 2nd bed was OK so I did not have to report my concern during my stay. Comfortable heat in room for the cold weather.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Rhonda, we are very sorry this incident occurred during your stay with us. This matter has been brought to our housekeeping departments attention and will be resolved. Thank you for taking the time to report this issue. We look forward to having you as our guest again soon!

"Exceeded Expectations"

5
I6086HEmichelleb, Des Moines, Iowa 19/01/2016

Very nice room. Very good price. Nice pool. No hot tub. Great staff. Very clean. The MOST COMFORTABLE beds! We came in town for the Cherokee Blues Festival, and stayed here, because they were offering a 'package deal' and didn't have very high expectations, but we were both very surprised and happy when we saw the room. Also, when we checked in, they gave us this little gift bag, with all sorts of snacks and coupons for free things in town. We loved it. Jameson checked us in, and he was a very sweet young man. We appreciated everyone. Thank you for a great stay. When we come back to Cherokee, Iowa, we will look forward to staying here again.

BWjanelle_2016, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you for your wonderful review regarding our Jazz Package/Hotel. We have offered this package for several years and have had a great success. Thank you again for taking part of this music festival. Our staff does a wonderful job in creating a clean and comfortable environment for our guest. We look forward to seeing you at next year's event, come see us again!

"Excellent Value"

5
Scott P, Waterloo 28/12/2015

Very nice room, clean, comfortable and quiet; I was surprised at how nice it is, especially when I am more used to 4 star hotels when I travel for business. The breakfast was excellent in a very nice dining room. Will stay here again when visiting relatives.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Scott thank you so much for the excellent review. Our staff takes pride in our cozy little Hacienda, and in welcoming all our wonderful guest. We look forward to having you come visit us again soon. Please think of us again when you visit the area. We hope to have a new look soon with the same warm comforts of home.

"Just Keeps Getting Better!"

5
Bryan B, Burnet, United States 09/12/2015

Several years ago a friend told me about the Best Western in Cherokee, Iowa. I stayed there while visiting the area a few weeks later and have stayed there everytime I am in that area. And the place keeps getting better and better. The rooms seem to all have been upgraded. Staff members from the maintenance man to the clerks all seem happier and with that, comes satisfied guests. My ONLY regret, and I understand why, is that the restaurant and bar have not reopened. When they were open, it was great to have a nice supper and a drink or two without having to leave the property. Especially on a cold Iowa night. I have yet to understand how one Best Western can be a dump and the next one be the quality of the Best Western in Cherokee. Then too, that is the same with other motel/hotel chains as well. What it boils down to is that the owner, or management, simply has to care.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Bryan, thank you so much for staying with the Best Western La Grande Hacienda while your family visits this area. We look for to having you as our guest every time. We are working on renovations to make our rooms even more comfortable for our guest, so please continue to come visit for some exciting changes. Have a wonderful Holiday Season!

"Best motel in Cherokee"

5
Jeanie M, Urbandale, United States 30/11/2015

The kids loved the pool. The adults loved the pillows!!! The staff was extremely helpful when I made phone calls prior to our stay and also during check-in. The rooms were clean and were larger than many we've stayed in. Breakfast was great, with waffles, biscuits and gravy and more!! We will stay here again when we are in Cherokee, IA!!!

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Jeannie thank you so much for your review! I am very happy to hear you enjoyed your stay with us at the Best Western La Grande Hacienda. I'm am sorry about not having any eggs for breakfast, but I am happy to report we ran out due to a large number of guest. On your next stay, we hope to have everything you need, and possibly a whole new look! Thank you again! Janelle Greer Assistant Manager

"Great Place To Spend The Night"

5
User 11/11/2015

I stayed over night at the best Western in Cherokee on a business trip, and was very pleased with my stay. The hotel is an older hotel, but is kept very clean. I was a bit disappointed that there was no hot tub by the pool, but that seems to be a feature that is on the way out because of the cost of maintenance. Instead, I soaked my sore muscles in a tub full of hot water in my room. The continental breakfast was OK, but nothing out of the ordinary. One could make waffles but there were no eggs of any kind. Again, the breakfast room was clean. The staff was extremely friendly and willing to help in any way. Eating places are close. If you're looking for a nice place to stay, this best Western is clean and quiet and worth the money.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Jim, thank you so much for your great review! We have some very exciting changes coming to you in the future - we hope to have you as our guest again soon. We always appreciate our guest comments and suggestions!

"pet friendly"

4
Joan T, Cherokee, United States 02/11/2015

This was my first time to need a dog-friendly hotel, and I appreciated the availability of rooms. Staff was very friendly and kind. The self-serve breakfast offered many options. The main parts of the room were clean; I found some dirt and a pretzel in a tight spot under the bed after Mom dropped something on the floor, and there was one sticky-floor spot in the bathroom; fortunately, it wasn't by the toilet. I don't travel much, so it's hard for me to assess whether the price was competitive, but when I booked by phone, I was offered several options for discounts, which I appreciated. I've stayed in a couple of other hotels in my hometown of Cherokee, and this was the nicest of the three.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Joan, thank you so much for your feedback. Your response will help us improve our performance in future guest relations, and as always - we look forward to having you as our guest again soon!

"Wedding Trip"

5
Aaron W, Cedar Rapids, United States 02/11/2015

Extremely helpful and friendly staff, a nice assortment of breakfast options from cereal/yogurt to eggs, biscuits and gravy. The rooms are spacious and clean (the bathroom light/de-humidifier is a bit noisy). Good location and fine amenities.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Aaron, thank you so much for the great review! My staff and I hope you had a wonderful time while you were here and enjoyed your time at your wedding event. Please, come visit us again soon!

"Cherokee motel"

3
Lance S, marshalltown IA, United States 02/11/2015

The service was really good when I checked in the staff was very helpful I stay at this Best western every time I'm in Cherokee IA. The rooms are clean beds are comfortable the morning breakfast is good there are lots of restaurant in the area overall I always have a great stay. Thanks to the staff

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Lance thank you so much for staying with us and your great feedback. We enjoy having you as our guest and will look forward to seeing you again soon!

"They overcharged my credit card!"

2
User 29/10/2015

The room was average and clean. There was nothing special about anything here. My credit card was overcharged and when I sent an email in response to the invoice that was emailed to me I never received a response as to why I was charged more than what the invoice stated. I will not be staying at Best Western again. Also, after I left my room and the key inside my room to check out I realized I couldn't find my wallet. I went to the front desk and the desk clerk was someone I hadn't seen since my arrival and I explained my situation and asked if I could be let back in my room to check for my wallet. While I was happy he obliged and gave me a new key to the room he didn't even bother to check that my name was on the reservation for that room or accompany me to the room. I thought this was potentially an unsafe practice...

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Lela, my apology for not responding sooner. The extra charge was due to pet damage in the room. If you should have any questions regarding charges to your card please contact us anytime. Our number is 712-225-5701. Again we are very sorry your email was not responded to.

"overpriced"

3
Randy H, Seward NE, United States 26/10/2015

overpriced for location and services. No improvement in services compared to previous times we have stayed at this motel at a less price per night. We normally stay at this motel at 1 time a year when we are visiting family who live in Cherokee, IA

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Randy, Thank you for your feedback. Renovations are scheduled for the future, we hope that you will consider staying with us again soon.

"Much Improved"

4
Cheryl S, Granite Falls, United States 09/10/2015

We have stayed at this hotel many times for an annual family reunion. The last couple of years had been quite disappointing. Some of the family members had expressed concerns. This stay was completely different. The hotel was cleaner & the staff was excellent! The company listened to our concerns & this stay was great.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you very much for your feedback. We are working very hard to make this your favorite place to visit when you are in the area. We look forward to having you as our guest for every event.

"Wished that there would have been an elevator"

3
Rev Johannes M, Shreveport, Louisiana 28/09/2015

At the time I was there, there were no non-smoking rooms available on the first floor. It took me five trips to get my recumbent and all of my gear upstairs to my room. The room was adequate. There was a decent breakfast provided in the morning.

Best Western C, Manager at BEST WESTERN la Grande Hacienda, responded to this review
Thank you so much for your feedback. We look forward to having you as our guest again soon. Please think of us again when other family events are in the future.

"Nice, comfortable"

4
C8537JNpatrickr, Watertown, South Dakota 28/09/2015

This was a great place to stay for our family reunion. The hotel was nicely furnished. Our room look very new! The location is close to everything we needed. The staff was exceptionally nice and helpful. I believe it's that Iowa friendlyness. The pool area was quit nice also.

"Comfortable"

3
Jacquelyn N, PEQUOT LAKES, MN, United States 25/09/2015

Housekeeping was very cordial and compliant. Needed elevator to 2nd floor. Quiet atmosphere. Parking was okay, but could use more parking spaces on the south. Hallways had a "old" smell. Could be freshened up or even new carpet.

"Nice"

4
User 13/09/2015

I have been thinking of switching my fave hotel to Best Western!I usually stay at comfort Inn's i have only stayed at a few Best Western hotels, but the times i have stayed i have been very pleased!! he breakfast they provide was Very good! Only negative thing i could ask to improve upon is adding some movie channels. ~M & J ~

"Favorable Impressions!"

5
Jerry H, Ames, Iowa, United States 09/09/2015

Nice place to stay. Friendly staff and very helpful. Pool for kids or adults. Rooms are clean and beds are very comfortable. Good work space for business traveler and plenty of light for doing paperwork.

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