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Best Western Plus Hotel Burley Inn & Convention Center, Burley

4.5/5  - basé sur 711 notations.
800 N Overland Avenue, 83318-3442, Burley, United States - visualizzare mappa

Benvenuto al Best Western Plus® Burley Inn & Convention Center, situato in una posizione ottimale nei pressi dell'Interstate 84, gli ospiti saranno accolti in camere a servizio completo, confortevoli e convenienti. Gli ospiti apprezzeranno molto anche le nostre camere e le suite ristrutturate di recente dotate di oltre 80 canali via cavo e dell'accesso a Internet ad alta velocità gratuito. Potrai gustare un pasto delizioso presso il Perkin'® Family Restaurant o rilassarti con un drink presso lo Spud Cellar Lounge, situati all'interno dell'hotel. Saluta l'arrivo della stagione autunnale e invernale approfittando del nostro bar e rilassati accanto al caminetto nella nostra splendida hall. Viaggi per affari?I servizi business comprendono sale per meeting e convegni a servizio completo in grado di ospitare fino a 600 persone, nonché un business center situato nella hall. Le aziende Amalgamated Sugar, Dot® Foods Distribution Center, PCA Boise Cascade, McCain® Food Processing, Idahoan® Patate, Gossner Cheese e Watco Transportation Services sono tutte situate nelle vicinanze, per rendere ancora più semplice condurre affari. Durante il tuo soggiorno al BEST WESTERN PLUS Burley Inn & Convention Center, potrai apprezzare tutto ciò che Burley ha da offrire. Questo hotel Best Western si trova vicino a Walmart®, Maverick, Burger King®, negozi di abbigliamento, McDonald's® e non solo! Gioca una partita di golf al campo River's Edge di Burley, trascorri un pomeriggio tranquillo facendo passeggiate e picnic nella Snake River Recreational Area, esplorando l'originale sentiero Oregon Trail o facendo un giro in barca con la "Snake River Queen". Gli appassionati di sci apprezzeranno la vicinanza dell'hotel alla località sciistica Pomerelle. Nessun viaggio a Burley è completo senza aver visitato le grotte Mammoth Ice Caves e la City of Rocks. Inoltre, questo hotel di Burley ospita di frequente turisti che si trovano in città per assistere ad eventi come lo Spud Man, il Viking Man Triathlon e la regata sul fiume Snake. Il personale cordiale e disponibile dell'hotel a servizio completo Best Western Plus® Burley Inn & Convention Center è a tua disposizione per garantirti un soggiorno divertente e indimenticabile!

Best Western Plus

Hotel Burley Inn & Convention Center

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 711 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
394
Molto buono
210
Nella media
70
Scarso
27
Pessimo
10
CONSULTARE I PARERI SU
Affari Affari
173
Business Business
134
Da solo Da solo
54
Di coppia Di coppia
110
In coppia In coppia
180
In famiglia In famiglia
240
Viaggio con amici Viaggio con amici
36
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Had to Change Rooms"

3
13/09/2018

We had stayed here before and our stay was pleasant. However, even though we are Reward Members and made our reservation eight months in advance, we were stuck in the most rundown section that was reserved for guests with dogs. The clerk very reluctantly allowed us to change to a more comfortable and quiet room.

"Comfortable, convenient stay in Burley"

5
02/09/2018

Needed a two-queen room while traveling, and this Best Western plus fit the bill without breaking the bank. Super easy check in and out, comfortable room, and a really nice property. From the back it's not impressive, but on the other side it all fronts a courtyard with a pool, volleyball, shuffleboard, etc. And is really nice. The kids thought it was a fancy resort! And we were all very impressed with the breakfast, lots of variety!

"Motel, not a hotel"

3
28/08/2018

The building with the check-in lobby looks a very nice hotel, from the front parking lot, the rest of the building is hidden by trees. They direct you around to one of the side parking lots, where you will be seeing two floors of doors. In my book, if the doors face to an exterior walkway, this is a motel. The rooms, are actually nice, nothing fancy, but nice. They are also VERY loud when people are unloading their coolers and stuff from their vehicles outside your door. If you need a nice motel for your family, this is a solid choice; if traveling on business, go elsewhere. The food at the lobby bar comes from the Perkins next door, and is quite good.

"A bit Old School, but nice"

4
23/08/2018

After the desk clerk took 1/2 hr to check us in (IT ignorance) things improved. This is an older property but has been updated and has a great location. It has a Perkins restaurant attached and a gas station next door. All in all, not bad!

"unfortunately, I stay here for work several times a year"

2
21/08/2018

I stay here at least 4 nights per year, often more. This always means another sleepless night because of the noise from other guests and the parking lot. On every occasion, I've asked to be moved to a quite room but am always given the same excuse "we're booked full and there are no other rooms" which doesn't make sense when I have arrived at 5pm or earlier, before many other guests have checked in. The breakfast is standard cheap hotel powdered eggs, hard fruit, stale pastries, and weak coffee. There's not a fresh ingredient to be had. Inside the rooms, there are noisy hvac units as well as a noisy mini-fridge. Expect car headlights shining in the room in the middle of the night if your room is on the first floor. Other guest (often all-male line crews) boisterously make their ways to their rooms when the hotel bar, the Spud Cellar closes for the evening. This happens just a couple of hours before they fire up their diesel rigs to loudly idle for a while, in the parking lot right outside your room's door--usually the parking lot parade starts around 6am or earlier. Rooms are stocked with wet wipes to clean your remote control (a thoughtful touch? for those who don't want to think about why). The hotel also supplies wall-mounted dial soap and dial shampoo dispensers in the showers.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, I am pretty surprised by this horrible review that you keep coming back. I am very offended by your words. We do NOT have cheap hotel powdered eggs. WE cook our REAL eggs in our restaurant fresh every morning. Not sure where your are getting your eggs. We have fresh fruit, real bacon, or real sausage depending on the day. REAL breakfast potatoes. You are not describing the breakfast at the Burley Inn. I can't tell if you were happy about the wall dispensers or not. They are gone from the rooms, we now have a new product that is exclusive to Best Western Plus Hotels. I will let my front desk staff know of your unhappiness for not finding you a quiet room. There is no excuse for this, where we are not sold out every day of the year. Thank you for your review.

"Small Town Charmer"

1
21/08/2018

While staying at this hotel during a recent work related stay I found this hotel to be charming the staff to be helpful and very pleasant and the pool is amazing !! I had a very pleasant stay! I would recommend this hotel!

"Very pleasant stay"

5
18/08/2018

This property is very convenient for travelers. Everything about this BW is top shelf: Clean, friendly and well appointed. It is also pet friendly.It is also a throw back to an era when a hotel property offered full services: Restaurant, lounge and large common area and nicely kept grounds.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful feedback. You are so right we are a throw back to an era of full service hotels. Our courtyard is top notch. We hope that you were able to enjoy it. WE invite you to be our guest anytime.

"Conference "

5
10/08/2018

Great little hotel. Rooms appear recently updated with bedding etc. comfy bed and quiet rooms. I like the choice of complimentary breakfast or on site Perkins. Conference area was really nice and clean. Would def stay here again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Brian, we are so happy that you had such a great experience at our place in Burley. We do have a great little full service hotel here in Burley. We hope that you were able to enjoy our beautiful courtyard and pool. So pleased that you enjoyed our conference area. Please come back anytime.

"Good Western"

3
10/08/2018

We stayed one night here on our way to Boise. The hotel appearance and cleanliness is great. We liked the pool area, breakfast selection and ease of check in and out. But our room had a huge gap all around the door. You could see outside!! A large wolf spider was climbing up the wall by our bed!! We felt that the door issue really should have been fixed. The TV reception was horrible. It would come in and out on every channel. This was also evident in the breakfast area. We liked the close restaurant area and getting a discount there for our meal. The bed was very comfortable and our room was great except for the door and the TV. This hotel was packed when we stayed with a lot of local contractors and road workers. Would stay here again but I would expect these issues to be corrected for the price we paid.

"Clean hotel"

3
10/08/2018

This is an older motor inn style hotel that has been remodeled. The room was clean and updated. The grounds and outdoor pool was nicely landscaped. My only complaint was the tv didn't work. I counted 40 channels that were not working and those that were working would cut in and out.

"Great Little Get Away"

4
07/08/2018

This property itself is very well maintained. The staff is courteous and helpful. The rooms are nice, very comfortable and quiet. The morning breakfast is pretty good and has a wide variety of foods to choose from. The gardens around the pool are lovely. However the pool was way too cold to swim in. I did ask someone to report this and the next day the pool was a few degrees warmer but not comfortable enough to swim. Also it needed a good clean. The jets on the hot tub were not working at all. We were somewhat disappointed as we like to spend a few days swimming and sunning when we come here. Over all it is a nice little oasis for business or pleasure.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the review. Thank you for staying with us in Burley. I appreciate the feedback. WE now have our pool up to 87 degrees. A whole new jet system has been into the hot tub as well. WE take everyone's feedback very seriously and want to improve your stay. Thank yo for helping to make us be better.

"Great staff, pet freindly"

5
06/08/2018

Stay one night but took advantage of the pool for two days just relaxing. Dog friendly which was important for me. Great staff, clean rooms, and convenient location. I will definitely stay here again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We are so excited that you loved your stay with us. We do have the greatest pool area and courtyard. Such a great place to relax. So glad that you took advantage of our beautiful place. We will love having you stay again and again.

"Best place in Burley"

5
31/07/2018

Great and friendly staff. Clean and well maintained rooms and grounds. Rooms are nice, breakfast had many options. Very friendly staff. Fridge and hanging storage were nice. Plenty of parking and close to town.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you for the wonderful review. You are right!! We do have a great and friendly staff. Our rooms are so clean and well maintained. WE are so pleased that you had such fantastic experience at our place in Burley. Please come back and enjoy again.

"Insects and tired"

2
17/07/2018

The room Had a flying insects and the desk brought us bug spray. Whole family living in window curtains. Late T night no place else to go. The toilet had a crack in the seat and door is crumbling at the bottom. The beds are comfortable. The breakfast was ok .there was no mat in tub. Dangerous. The shower curtain had strings hanging out they left two 3/4 used rolls of toilet paper.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the review. WE take this information very seriously. I am very sure that we did NOT have someone at our front desk hand you bug spray. Our hotel is anything BUT tired. WE are a beautiful full service property. The beds are BRAND new. The breakfast is fantastic. WE do not have shower curtains with this description.

"Perfect stay"

5
15/07/2018

They went above and beyond for my elderly father and myself. We're still definitely stay here again!! The housing and front desk staff were absolutely outstanding!! I would recommend this place for everyone!!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Yeah! We love your review. Thank you so much for being our guest. WE do have such a great staff. WE are so pleased to hear that you will stay with us again. We do have very clean rooms and a great front desk staff. Thank you for recommending us.

"How did this hotel get a "plus" rating?"

2
10/07/2018

I called to request a special type room ... upon arrival, I was told they had to shuffle and that room wasn't available. They did not have my Rewards number - and tried to blame the travel agency ... yet, it came up on the website, so I know my number was attached to the reservation. Got to the room ... it's on the courtyard side - noise from all those using the pool, wonderful. Opened the door, and had to kick dead bugs out - I see daylight around the bottom, top and latch side of the door ... guess I'll be dealing with bugs all 4 nights. Then to my undelight, it's a little cube refrigerator with no shelves ... I had gastric surgery a few months ago - I don't eat out anymore. Oh - then I found NO microwave. The uncaring people that man the front desk stated I could microwave in the lobby. Wonderful ... I can carry cold food to the lobby, cook it in a microwave that I have no idea how clean it is ... only to carry it back to my room and have it cool off to eat cold food anyway. The room is SO small, I had to move furniture to use the ironing board (which had to be stowed each time after use.) As I sit here at the desk - actually excited because the chair raised up - - the chair is sinking so my shoulders are now about level with the desk. Oh .. and the air conditioning appears to be set at whatever it wants ... I requested 60 because I have food in bags with ice that cannot fit in the fridge, so the cooler the better ... and the a/c works a couple minutes, then shuts off. Checking the room temp with an infrared thermometer (carried for work) it's only cooling to about 67 at the unit ... 70 degrees at the back of the room. SO wish I had stayed at the Hampton in Twin Falls and driven round trip daily. Cannot say I recommend this hotel for a business trip.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Yes, it sounds like we disappointed you on many levels. NO, we do not have microwaves in our rooms yet. WE do not claim to have microwaves either. Thank you for your very detailed review. It does sound like we were not the fit for you. WE do have a very lovely Best Western Plus. WE are very much a plus. WE are actually a full service PLUS hotel. WE have far more amenities than what is required to be a plus hotel. I am sorry that we did not meet your needs.

"Good average class hotel"

3
28/06/2018

A good hotel to stay in Burley, very close to the high-way. Rooms and other facilities are US average standard. Downsides are: room size rather small, noisy blowing air condition, traffic noise from the close high-way as well from the room neighbor. Average breakfast offer. Upside is a nice swimming pool.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. I am really sorry to hear that we are just an average hotel. WE work way harder to be much better than this. So I am very discouraged by this review. It will make us work harder. So I do appreciate your honesty. r

"OK Place to Stay"

3
05/06/2018

We only stayed one night as we spent the weekend driving around Idaho. We arrived at 2pm, instead of 4pm and received an eye roll because we were early, which I found a little rude. They did have a room for us and were pleasant after we explained we were on our way to City of Rocks and we could come back. The room was updated and clean and faced a beautiful courtyard. The beds were really lumpy and uncomfortable and there was a giant crack where the door didn't fit all of the way into the frame, so we could hear every noise out in the beautiful courtyard. The room amenities were great. Wifi was fast and there were plenty of pillows, blankets, and towels. The breakfast served as part of our stay was fantastic. Overall, I think we paid a little too much for what we got and would probably not stay here again because the beds were so uncomfortable, but I understand being comfortable is subjective and it is probably fine for some people. Other than our initial contact, the staff was pleasant and polite.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am so sorry that your expectations were not met, However I do have to let you know that our mattresses are brand new. They are brand new pillow top Serta mattresses. I just have to let everyone know that we do not have lumpy beds. WE are very conscientious about every aspect of our property and what we have to offer. WE have a most beautiful full service hospitality offering here in Burley. I am sorry for the behavior of our front desk person. WE have addressed this with her.

"Really nice place to stay."

5
31/05/2018

This Best Western Plus costs a bit more, but is so worth it. the rooms are very comfortable and well set up. The breakfast is amazing. There were so many choices, the eggs and bacon were great with salsa and cheese there to put on your breakfast. And there was fruit and whip cream you could put on your waffle or pancakes. We felt really pampered.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We do love to take care of our guests. We are so happy that you enjoyed our comfortable rooms and great breakfast. Please come back and enjoy our beautiful courtyard. The pool is very inviting.

"Great Stay"

5
30/05/2018

We were in town for a 50th Wedding Anniversary party. Our whole family stayed at this hotel and had a great experience. We appreciated the room darkened curtains after a late-night arrival. We really enjoyed the breakfast offered with multiple choices to make everyone happy. The children enjoyed using the pool. The grounds are lovely and reminded us all that it is Spring. Each of the front desk employees we dealt with were courteous and helpful, even when we needed to extend our stay for another night. The woman responsible for the breakfast area worked quickly and was kept quite busy during the entire breakfast period. We appreciated the extra effort during the holiday weekend.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We are so happy that you were our guests during your special weekend. Congratulations on your 50th Wedding Anniversary. WE are so happy that we were part of it. WE do have a wonderful property that can be enjoyed by all. Our courtyard is so enjoyable. Please be our guest again.

"Reasonable choice to stay"

4
30/05/2018

This is a good place to stay, but there are some trade-offs. Hopefully these observations will help in your decision whether to stay there or not. - The room (single king bed) was smaller than we expected. - The bathroom was smaller still. - The room had a refrigerator but you need to go to the front desk to use a microwave. - The bed was quite comfortable. - We didn't swim, but there is a large outdoor pool surrounded by the hotel buildings; sort of a courtyard. Looked very nice. - Most, if not all, rooms have an outside entrance. You don't walk through halls to get to breakfast. Take a jacket if it is winter or raining! - The staff is helpful. - Breakfast is in a large, dedicated room near the front desk. Food selection was good. This was among the best breakfast experiences we've had in a hotel like this. We'd rate it 3.5, but will choose 3 because of the room size.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
WE do thank you for staying with us at our beautiful full service property. WE do have a lot to offer. Yes, our courtyard is wonderful. It is so spacious and colorful with all of our gorgeous flowers. Come and play some beach volleyball or shuffle board. The beds are brand new, super comfy. Please come and be our guest again.

"What a nice surprise!"

5
27/05/2018

We stopped here on our trip and was pleasantly surprised with this Best Western. First off, it was extremely clean and very up to date. There was a courtyard, pool, shuffleboard and volley ball court. We stopped in the lounge and enjoyed our late night drink. Perkins Restaurant is connected to it which makes it perfect for dinner. The breakfast was very good and the staff were very helpful. I would recommend staying at this hotel.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Mary, we are so happy that we exceeded your expectations. Our whole place has been renovated and updated. Our courtyard is so enjoyable. WE are so pleased that you enjoyed all that our full service property had to offer. Thank you for staying with us in Burley.

"Overnight stay"

5
25/05/2018

A great motel with first class amenities very convenient for travelers. The front desk personnel were extremely friendly and accommodating. A bar is available and a Perkins restaurant is also part of the motel. Great room with very comfortable beds.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Steve, thank you for being our guest at our beautiful hotel in Burley. We do have such friendly personnel that are ready to serve our guests. WE are so pleased that you enjoyed our full service facility with all of its offerings. Our beds are brand new so happy that you enjoyed them. Please be our guest again.

"Choose other locations first. Not cleaned."

1
21/05/2018

Unfortunately the room was dirty. The odor in the room was a problem. Due to the time frame of my business trip I could not look for something else. Woke in the AM to prepare for business trip. The shower was completely inoperable. the handle to turn the shower on completely came off. So no shower. which also means the shower has been broken for a long time. That means the shower has not been cleaned for even longer. Gross. I advise looking elsewhere.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Brian, yes I called you a couple hours after you posted this complaint. I want you to know that I do appreciate that you made us aware of the problem. It has been taken care of. I am sorry that we did not meet your expectations. Thank you for staying with us.

"Best Western Burley"

3
10/05/2018

The location is handy to restaurants and freeway. The facility is aging and the rooms need upgrades especially in the bathrooms. Suggest lowering the beds so seniors can get into them. Suggest installing safety bars in the showers and replacing arm chair with a recliner.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
WE sure appreciate the feedback. WE do have a very handy location. WE will take your comments and learn from them. Thank you for being our guest.

"Nice small town atmosphere."

4
09/05/2018

The hotel in Burley is fairly large right off Interstate 84. The check-in was easy. The room was nicely furnished and comfortable. Breakfast was excellent as is usually the case in Best Western Plus hotel. Parking was adequate, the hotel is next to the Burley convention center. Re-paving of the entrance was occurring at 8:30 on a Monday evening, so access was more difficult and no sign was posted. Easy to access by driving around back. The Perkins next door gives 10% discount for hotel guests. This hotel was $100 for the same room 30 miles east at a Comfort Inn was priced at $135.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Christopher, Thank you so much for staying with us in Burley. We do have so much to offer here at our very convenient full service location. We really appreciate your feedback and are so pleased that you had a good stay with us. We invite you back anytime. The courtyard is very inviting this time of year.

"Pleasant stay"

5
05/05/2018

Always a pleasure to stay at this location. All the employees I met were courteous and helpful. Room was just fine. Room was always made up perfectly. Only issue is having to use a minimum 200 characters to write this review!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Dave, we are so pleased that you had such a great stay with us in Burley. Thank you for being our guest. We do have a wonderful staff that is courteous and helpful. Our housekeepers do a really nice job. They will be happy with your review. Please be our guest anytime.

"I'm coming back with the grandkids"

5
05/05/2018

This is a great hotel. The rooms overlook a beautiful courtyard with pool and volleyball court. Lots of parking and places to run the dogs. They also have an outdoor faucet so we refilled the water jug before heading back into the desert.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us. We are so happy that you had such a great experience at our beautiful place in Burley. The grandkids will love our great courtyard with all that it has to offer. We are a fabulous place for a family with pets. Can't to have you back!

"Pleasantly surprised"

5
29/04/2018

Reasonable price. Pet friendly. Hot complimentary breakfast. Friendly staff and restarant discount. Rooms were clean and comfortable. Good internet connection. Everything we needed and nothing we didn't. Great stay.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us in Burley at our beautiful Best Western Plus. We do have such a great property with so many amenities. WE are pleased that you were able to enjoy them. Please come back and enjoy our gorgeous courtyard. We really appreciate the review.

"The best of the available options in the area"

4
28/04/2018

There aren't many options out this way, but it is conveniently near the I-84 & I-86 junction for traffic headed West to Boise, South to Salt Lake City or East to Pocatello. The onsite Perkins restaurant is a nice convenience. The pool is outdoors only, making it seasonal. Staff is very nice and helpful. Rooms are adequate and accessible to abundant free parking. The included breakfast is excellent.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for your review. WE are so pleased that you had a great stay with us.. We do have a very convenient location. Just so you know our pool is now open. So if you are traveling this way our courtyard is very enjoyable. We do have a wonderful staff, lots of parking, and an excellent breakfast. Please be our guest again.

"A nice place to stay"

5
16/04/2018

Very smooth check in, a nice room, a comfortable bed, and friendly staff. What more could you ask for? I would stay here again. It is conveniently located right off the interstate, and is also close to local amenities.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for being our guest in Burley. WE do have very nice rooms, with super comfy beds. They are brand new. Please be our guest again at our at very convenient location. Diane Newman General Manager

"A very good option in Burley"

4
14/04/2018

We spent the night in Burley and had a good stay at the Best Western. Mot impressive was the breakfast--excellent selection, cleanliness and food preparation. The location is easy to get to and we walked to a nearby restaurant for dinner.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for the great feedback. We are so pleased that you had a good stay with us. We do have a wonderful hot breakfast with a vast selection. Our location is very convenient and we invite you back anytime. Diane Newman General Manager

"Good place to stay in Burley"

4
04/04/2018

Bathroom is a little small, but still a comfortable room with a good selection for breakfast. Ate at the restaurant for dinner both times-and senior portions and selections were good. Have stayed here several times and will stay again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful feedback. We are so happy that you stayed with us and that you had a great experience We do have comfortable rooms at our full service facility. We invite you back anytime.

"Great Place to stay"

5
25/03/2018

Friendly staff great clean rooms I stay here as often as I can. Close to shopping Good restaurant on site and also near by. The beds are comfortable and rival my own bed at home. Has Directv in the rooms and Wifi is pretty good

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We are so pleased that you are our guest. WE thank you for the great review. WE do have very comfy beds. WE look forward in you being our guest often. Thank you so much.

"Typical Best Western "

3
20/03/2018

As far as Best Western goes, this place was pretty middle of the road. Wi Fi didn't work well at all, but most everything else was fine. There's plenty of services around the area, so you should be close to anything you want.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Typical really does not sound that good. WE are far better than typical. Our property is gorgeous. Huge updated Lobby. Brand new outdoor hot tub. Beautiful Hotel rooms with brand new mattresses. WE have the fastest Wifi around. I am sorry that we did not meet your expectations. Diane Newman General Manager

"Best hotel hands down!"

5
06/02/2018

I love coming here to stay! The beds are comfortable and staff is amazing! I was beyond excited about the hot tub! Totally worth every penny for my room. I always stop here and my expectations are always met. This is my favorite hotel.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Tiffany, thank you so much for the review. WE do have the Best hotel. WE are so happy that we met your expectations and then some. Our new hot tub is really a bonus. You are invited back anytime and we love being you FAVORITE hotel. Diane Newman General Manager

"Great motel"

5
25/01/2018

Good price, easy access to the room, quiet, comfortable bed, very clean. Great breakfast in the morning, including scrambled eggs, pancakes, waffles, fresh fruit, bacon, sausages, etc. etc. I was there in the winter, but the outdoor pool looked very nice.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you for being our guest. We love having guests like you stay with us. WE are so pleased that you had a wonderful time at our place. We do have a lot to offer with our full service facility. We thank you for mentioning our fabulous breakfast. You will definitely have to come in the summer to experience our great pool and courtyard.

"Nice place"

4
16/01/2018

We stayed here after a long day at Craters of the Moon. It was a nice place with easy parking and very comfortable. There was a gym. It's kind of cool because the breakfast is actually served at the attached Perkins. You can sit at a table, choose from a variety of options, and have the wait staff bring it to order.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Sarah, WE really appreciate the great review. We do have a nice place here in Burley. Our full service property is a very comfortable place to stay. We invite you back to stay with us anytime. Diane Newman General Manager

"Great Service"

5
12/01/2018

The hotel is very clean and comfortable. The thing I didn't enjoy was outside entrances to all the rooms and the breakfast is so far away. In the winter it's cold out and the walk is long. Staff was great and breakfast was very good, just not very convenient to get to.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We really appreciate the feedback. WE do have a wonderful staff. WE know that our building is older, We work really hard to keep it as perfect as possible. Please be our guest again. Diane Newman General Manager

"Business stay"

3
12/12/2017

Good and comfortable stay, pleasant staff. Nothing bad to say, just the lounge food wasn't that good. Nice to have the choice of either a sit down breakfast or one from the "included" breakfast option bar.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us at our Best Western in Burley. WE are so happy that you had a great stay with us. WE do have so much to offer at our full service Best Western Plus. WE hope that your business travels brings you back to Burley really soon. Happy New Year.

"Overnight stay"

5
03/12/2017

Best place to stay anywhere along I-84. I first stayed in 2015 and since then make it a point to stay here every time I'm traveling. Thanks for everything you have done. Great Job!!!!!!! Hope to see you again soon.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We love being your go to place when traveling along I - 84. We will keep doing the same great job. We really appreciate the feedback, thank you for being our guest. WE hope that your travels bring you back really soon. Diane Newman General Manager

"Very Nice hotel and destination!"

4
01/12/2017

This Hotel was highly recommended to me by the folks at the local Ford Dealership. I was on a road trip that resulted in having some car troubles and I needed to stay the night. This hotel is soo nice. The lobby was holiday decorated and music playing overhead. Warm and inviting. Friendly staff from the Front Desk to the Cleaning Staff.... all would say hello as I walked by. A swimming Pool, Volley Ball Court and out side sitting areas are just a few of the amenities. The restaurant next door has great food. Room was very nice, much nicer than I expected! Definitely would stay there again if my travels take me that way again!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for the wonderful review. WE will have to thank the people at the Ford dealership for recommending us to you. We would love to be your go to place when traveling through again. We are sorry that you had car trouble, but we are pleased that you discovered us. We do have so much to offer here at our BestWestern Plus. Happy Holidays and come back anytime.

"Best place in Burley for the price"

4
30/11/2017

I have stayed in several hotels in small towns while traveling for business. It's not always easy to find a comfortable hotel that is affordable. Best Western Burley in makes that choice easy. Thank you Best Western!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We are so happy that you found our hotel to be so comfortable. We have such a great affordable place. We would love to be your go to place when traveling through Burley. Happy Holidays and we invite you back really soon. Diane Newman General Manager

"No place better in Burley ID!"

5
27/11/2017

I have stayed many times for ski trips to Pommerel Ski area well as trips to AZ to see the grand kids. I have never been disappointed. Clean and comfortable rooms, great amenities and friendly staff. Worth the money to stay here.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Dale, thank you for being our guest in Burley. WE are so please to be your go to place in Burley. We do have clean and comfortable rooms. Our staff is super friendly and we are a great value. WE hope that the snow on top of Pomerelle brings you back soon. Dine Newman General Manager

"Recommended lodging"

5
27/11/2017

Employees were very professional, polite and friendly. Check in was quickly accomplished. Beds were very comfortable with plenty of pillows. Room was very clean with internet, Cable TV, and working refrigerator. Location was just off interstate with plenty of places to eat and shop. Breakfast provided many choices and was one of the best we have had on the road. Very clean dining area.

"Awesome"

5
23/11/2017

Best western in Burley Idaho was great. The staff was great and food is good. Rooms are big too. Having a bar attached to the hotel is a great amenity. Great bar staff and food. I will definitely be staying here when in the area again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you. We agree with you - Our Best Western in Burley is great. We have a wonderful staff, great food, and other special amenities. We are so pleased that you will be staying with us again. WE want to be your go to place while in Burley. Thank you for staying with us.

"Enjoyed our stay"

5
17/11/2017

We stayed here one night on our way through. The hotel was a pleasant surprise for the reasonable rate. The room was clean and quiet and the breakfast was substantial. Glad we found it. Would stay again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Mary, Thank you for staying with us in Burley. We are so pleased that you had a great experience and that you would stay with us again. WE do have a nice quiet clean place, with a nice breakfast. We hope that your travels bring to Burley again really soon.

"Clean and comfortable"

5
10/11/2017

Nice staff, clean and comfortable room with updated furnishings. The only drawback is that we had to access our rooms from outside like a motel rather than through interior corridors and it was cold and snowing..

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am sorry that the weather was not pleasant. I hope that everything else was good for you. We thank you for staying with us in Burley. WE invite you to stay with us again. Ask for a room in our lobby with inside corridors. Thanks so much. Diane Newman General Manager

"Great stay"

5
09/11/2017

Great stay at this lovely hotel. Was very nice and cozy..... the hotel was clean and the beds were nice.... the people that helped us were very friendly and helpful since we are from out of town. I am excited to stay again!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We are excited for you to stay again. Thank you for being our guest. WE do have such a great place here in Burley. Very clean, brand new beds, and a very helpful and friendly staff. WE hope that your travels bring you back to Burley really soon. Diane Newman General Manager

"Lapwai Football"

5
05/11/2017

The hotel was great. It worked out really well for our football team. The staff made sure that we were all on one floor and adults were placed in strategic places for proper supervision. They staff allowed us to use the breakfast area for a late team dinner when nothing else in the area was open. Very helpful.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We loved having your football team stay with us. You are welcome to stay with us anytime. So pleased to hear that our staff did an excellent job in taking care of you. That is what we do. We want to be your go to place when you are in Burley. Diane Newman General Manager

"Great breakfast and comfy bed."

4
04/11/2017

We stayed for one night during a cross country road trip. Although not impressive from the outside, the hotel offers comfortable beds and better than average breakfast choices for a terrific price. The staff is very personable and helpful, something very welcome when you're road weary.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the review. We do have very comfy brand new beds. We have a great staff and a super breakfast. I sure hope that you tried those delicious pumpkin pancakes. Yum. We would love to have you as our guest anytime. Diane Newman General Manager

"Very Dated Building, Clean, But Not Really Updated"

3
03/11/2017

The Marriott next door was full (their rooms are priced the same as this BW hotel), so we took a chance on this BW property. It was clean. The property was built in 1969, and it really hasn't been updated substantially, e.g., lack of centrally-located elevators, having to traverse the grounds for an ice machine, a VERY small bathroom, a VERY thin room door (that could easily be kicked through), etc. The staff was nice and helpful. Breakfast was typical, HOWEVER, the sausage links tasted & looked like they were day(s) old, just re-heated. Bottom line, for the same price, I'd take the Marriott next door (or 30 miles away in Twin Falls, if they're available), but would use this BW if the Marriott was unavailable.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
So sorry that you feel this way about our property. We actually have put millions of dollars into our property. It is very updated and very clean. We are so proud of our product and our superior staff. Diane Newman General Manager

"Two night stay"

5
31/10/2017

I told the manager of the hotel that I had stayed in Best Western Hotels all over the world, from Bahrain and all over the US, and this one was without a doubt the best. The breakfast bar and the Perkins Restaurant was wonderful. If I return to that area for work I will stay there again without a doubt.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, we are so happy to hear this. We are so pleased that your stay was so great. Thank you for staying with us in Burley. WE do have so much to offer here at our full service property. We hope that your work or your travels bring you back to Burley really soon. Diane Newman General Manager

"Burley, ID"

5
30/10/2017

very nice, great towels, bed comfy, bar / lounge on property good place to relax and has a good happy hour, very decent restaurant attached, no noise but close to freeway exit and gas/fast food places

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the great review. We really appreciate all of your feedback. WE do have a fabulous place here in Burley Idaho. Please stay at our Best Western Plus again. Diane Newman Genera Manager.

"Second stay not as good as the first"

4
27/10/2017

We stayed at this hotel in 2016 on our way to Washington. The staff was friendly and we were especially happy that is was a pet friendly hotel. The stay was nice so when we travelled that way again this year, we made our reservations there. This time we weren't as pleased. The location is close to the freeway, so very easy to get to. However, having been there was eight or nine months before we noticed that the construction the was going on last year was still in process- wit not much progress. The soda machine that was broken last year was still not working (or not working again). The staff was still nice and the rooms were OK. We were just a little disappointed with our choice this time.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am very sorry to hear that you were not as pleased this time. The construction is completely finished. I thank you for telling me about the pop machines. I will be looking into this issue. This is not acceptable. Thank you for staying with us again. Diane Newman General Manager

"Perfect Pet Friendly Stay for Quick Overnight"

5
27/10/2017

Wonderful hotel to stay at while on an adventure to go to Haunted Mansions at Albion. Clean and friendly and loved that our dog got to come on the trip!! Although dog friendly, you wouldn't know it, very, very clean.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the fabulous review. WE are a wonderful place to stay while having any adventure when in our area. WE are so happy that you chose us. WE would to be your go to place when traveling through and please do bring your pet. WE take pride in our cleanliness. WE hope that you had a great time at the Haunted Mansions. Diane Newman General Manager

"Alway can count on the Burley Inn"

5
21/10/2017

My hubby and I always stay here when we visit family in Burley. The rooms have always been clean. Beds are quite comfortable. Spacious rooms. The staff are very friendly and courteous. You get a great breakfast along with your room. Everything from biscuits and gravy, scrambled eggs, bacon, sausage to cereals, waffles. That is just to name some of them. The eating area is kept clean. There is a TV to watch the news while you eat. Convenient to get to. Close to stores and eating places. Perkins is right there at the hotel to eat plus you get 10% off with eating there.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
So happy that you had a wonderful stay at our Best Western. We do have a fabulous breakfast. Lots of amenities at our location. Thanks you for being our guest. We want to be your go to place when you are in Burley. Please come back soon. Diane Newman General Manager

"Sales-dan"

5
20/10/2017

As typical, this best western offers a great stay away from home. It makes my work very easy. The hotel staff is excellent! As well as all the amenities, I would go out of my way to stay here. If in town , try the spud cellar lounge, great food, atmosphere, and great service.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We are so pleased that you had a great typical Best Western Stay with us. We do have it all right here at our Best Western. We invite you back anytime to stay with us. Thank you for being our guest. Diane Newman General Manager

"Safe and convenient"

4
13/10/2017

Stayed while traveling. Had a decent room on the courtyard side which was quiet. The landscaping in that area was very pleasant. Motel is located near the interstate. Check-in was fast and friendly. There is a Perkins restaurant attached to the motel which we used for breakfast though there is free breakfast from the motel. Room was clean, beds comfortable.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the great review. WE work hard for reviews like this one. We do have a wonderful property here in Burley. We appreciate you mentioning so many of our great amenities. WE would love to have you stay with us anytime. Diane Newman General Manager

"Great value for your travel dollar"

5
11/10/2017

My husband and I had just driven into a sudden October snowstorm and needed to get off the road. We stayed at the Burley Best Western. It had absolutely everything we needed, restaurant, breakfast and service dog amenities. The staff is friendly and rooms are well appointed and clean. They even have a lovely heated pool. Breakfast was the best that I've ever had at a hotel chain. We will definitely stay here again!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wonderful, We love to receive reviews like this one. This is why we word so hard. WE are so pleased that you had such a great stay. You are right we have it all right here at the Best Western in Burley. WE will love having you as our guest again and again. Thank you for staying with us. Diane Newman General Manager

"Great Facility for Business and Personal Stays"

5
09/10/2017

I have stayed at this facility many times and the staff has been amazing. The conference facilities are really nice and the support staff for events go out of their way to make sure the event goes smoothly. The rooms are clean and comfortable.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for the wonderful review. We do work hard to get reviews like this one. We very much enjoy having conferences at our property. We hope that you get to enjoy many more stays with us. You are always welcome here. Diane Newman General Manager

"Good stop off place"

4
09/10/2017

This is a very good hotel to stop at. Easy off and on Freeway, with most anything you might need close by. Restaurant attached to hotel. Very convenient. They take pets although I didn't have one and easy access to the rooms.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you for the great review. We do have a very convenient property. Easy access and everything one would need. We would love to be your go to place when traveling through Burley. Please be our guest again really soon. Diane Newman General Manager

"Terrible room"

2
03/10/2017

We were put in a room between the stairs and the maids laundry! It was noisy all night long! The maids quarters Had a lot of banging on the walls slamming of doors. The room smelled foul and the Internet speed was lacking. The breakfast the next morning was gross. The eggs were undercooked the biscuits and gravy was crunchy.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, so sorry that absolutely everything was a disappointment. Pretty hard to believe. We get really get reviews. Our guests love our breakfast and our beautiful rooms with brand new mattresses. So sorry that you did not enjoy any that. Diane Newman General Manager

"A little Gem in the Gem State"

4
02/10/2017

This is a nicely remodeled hotel in a very convenient location. The quality and variety of the free breakfast is on par with the best you can get at at hotel. Additionally, there is plenty of parking available near the rooms for easy access.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We are a little Gem in the Gem state. Thank you for the great review and thank you so much for staying with us. We agree with you, We have a nicely remodeled hotel and a great location. We are so pleased that you enjoyed the breakfast. WE have wonderful pumpkin pancakes this time of year. Diane Newman General Manager

"Our visit"

5
01/10/2017

We were greeted by professional and friendly staff. Rooms were very clean and comfortable. This is a very nice hotel, we will be staying here again and I would recommend choosing this Best Western. The staff was very friendly and pleasant, they were very genuine with the conversation they were having with us.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the great review. We so appreciate you staying with us. We do have a wonderful property and a very professional friendly staff. We would love to be your go to place in Burley when traveling through. Be our guest anytime. Diane Newman General Manager

"Staying at best western"

2
01/10/2017

Just way to much of a hike in price just because of it being parents weekend it should be illegal to hike the rates on crapy hotels just because there are no new amenities the beds need to be removed the staff was fine I'm just a little disappointed in being ripped off

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, this is nuts. We do not have a crapy hotel. WE have NO university in our town. So there is no such thing as parents weekend. ALL of our beds are brand new this summer. So I know that this is not the property that you stayed at. Diane Newman General Manager

"Pit Stop in Burley"

5
26/09/2017

The hotel, staff, and setting was exceptional. The food was from the Perkins restaurant attached and I would not recommend it. We stayed in the lounge and ordered drinks and appetizers. The nachos were not edible.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am so happy that you enjoyed the hotel and our exceptional staff. I am sorry that you did not feel the same about the restaurant. I will certainly pass the word along. Thank you for making us be better. Diane Newman General Manager

"Great Place to stay"

5
25/09/2017

The hotel site was clean and inviting from the grounds to the front lobby, which also carried into the room. The Queen bed room was larger than most rooms of that size and was very clean . The beds were comfortable as well as the pillows provided. The hotel has an onsite Restaurant and Lounge which makes it handy for overnight stays while traveling. I would not hesitate to recommend this hotel.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We do have a clean, comfortable, lovely place here in Burley. WE are so pleased that you enjoyed our full service property. WE invite you back anytime. Diane Newman General Manager

"Good for a night's sleep"

3
23/09/2017

This isn't the best hotel I've stayed at but wasn't the worse. Bed was comfortable and room decently clean. When I arrived at my room, my bed was torn apart and the carpet was wet of cleaner. The room was clean though so I put the sheets on and threw towels on the floor. I was tired.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
This is crazy. I am so sorry that this room was not ready for a guest to check into. I will certainly be checking into this. This is not at all acceptable. So sorry. Diane Newman General Manager

"Great hotel"

5
14/09/2017

Traveling back to home and this was a great place after 11 hours on the road. Much better than the last hotel I stayed in. I stayed in a couple of nice quality inns and another private hotel and the best western was better than all of them.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Well we are so happy that you found our Best Western. WE do have a wonderful property in Burley. WE would love to be your go to place when traveling through. Come back anytime. Diane Newman General Manager

"Great Hotel"

5
08/09/2017

This is my favorite Best Western Hotel. I recommend it highly. Check in and out are a breeze. The staff is warm, friendly, and helpful; the rooms are spotless; the beds, comfortable, and breakfast is delightful: decent coffee, juice that is not watered down, real eggs, assorted pastries, bacon or sausage, biscuits and gravy; it's hard to choose. I have stayed here many times and recommend it to my friends who are traveling through Idaho.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the fantastic review. WE love being your favorite Best Western. WE do have such a great place. WE invite you back again really soon. The yummy pumpkin pancakes will be back very soon on the line up for breakfast. Diane Newman General Manager

"Enjoyable Experience"

5
07/09/2017

This is a great hotel. The staff is very friendly, competent and professional. The room was clean and comfortable. The location is excellent in terms of local services. It was a good value for the service received.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We just love receiving reviews like this one. WE work hard to please our guests. We are so pleased that you enjoyed our clean rooms and our friendly staff.l Thank you for being our guest. WE hope that you will be our guest again really soon. Diane Newman General Manager

"Convenient and Improving all the time"

4
01/09/2017

We have s stayed in this BW probably a half dozen times and each time they have been working on improving it. This time, it was putting in an in-ground hot tub. The restaurant had new management and kitchen help--sorely needed at our last visit. We find the location of this BW convenient to the highway and not far from the park at the other end of town.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We want to thank you for this great review and for being our guest again. WE are so happy to hear that you have stayed with us many times. I am so please that you noticed how we are always improving our beautiful property. Please come and try out that new hot tub in a few weeks. Diane Newman General Maanger

"Internet is nonexistent."

3
30/08/2017

Fine, clean property with nice attentive staff. However, if you need internet service during your stay, you will be better off choosing another hotel. You are able to log on to their "provider", but forget about checking email, browsing, clicking a link or God forbid streaming!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
I am so sorry to hear about this issue. So very sorry for the inconvenience. Thank you for being our guest. Your review will make us better. We appreciate the feedback. Diane Newman General Manager

"3.5 Stars, clean, amenities for families make it a BW+, not the room"

4
27/08/2017

So we stay at a lot of Best Westerns so we're pretty familiar with the difference between a BW and a BW+. We didn't think the room we had was of BW+ caliber (standard BW small room with door outside to parked vehicles). If you're looking for a room to stretch out in, these are not them (we had a standard king room). What does make the hotel a PLUS is likely the amenities. The restaurant attached to the property is good (you get 10% discount if you show a room key), there are lots of amenities for families: pool, volleyball court, shuffleboard, picnic area as well as fitness center, laundry ...etc. Stayed here because we had plans to visit City of Rocks.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Yep, we were built in 1969 and we have outside corridors. But we have so much so offer and we are beautiful. WE are so happy that you were our guest. We invite you back to enjoy our beautiful new hot tub that will be ready in three weeks. Diane Newman General Maanger

"Great Place"

4
26/08/2017

Room was very nice with separate vanity area, closet, comfortable chair with ottoman. My only issue were the pillows. There were plenty, but all were beyond retirement age (lumpy ). Other than that problem, the place was wonderful. I will stay there again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We appreciate the feedback. I will be speaking to our head of housekeeping about the pillows to make sure the rotation is on point. We invite you back any time. Diane Newman General Manager

"Nice and peacefull enviroment"

4
23/08/2017

this is an ideal location for meetings is spacious and elegant and even when is on the side of the high way room and meeting rooms are quiet -love the courtyard and the pool setting in case you are traveling with kids.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We work very hard to earn a review such as this one. We are so pleased that you had a wonderful time at our place. WE do have so much to offer. We thank you for staying this us and we invite you back anytime. Diane Newman General Manager

"Nice hotel bad WiFi."

4
22/08/2017

I've noticed that most of the Best Westerns are changing to The Plus logo. I was used to the blue and yellow but I'll live. Our stay at the Burley Inn was nice. The room was clean, well appointed, and the staff friendly. The Plus part does not apply to the WiFi. I've had trouble with all the Best Westerns I've stayed in. Either you can't connect, won't let you log in, dumps you out or, like the last time, the bandwidth was too small and slow. Took forever to get in (kept timing out) and then you couldn't do anything. Recommend the hotel not the technology. Tech support get your act together.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us in Burley. We take these reviews very seriously and will be looking into the WIFI for sure. We hope that the rest of your stay was pleasant. Please be our guest again. Diane Newman General Manager

"Great for our family"

5
22/08/2017

Amazing place. We had 7 rooms for my wife and me, our 4 sons and their wives, and our 16 grandchildren. Arrival and departure dates were complicated, but staff worked everything out so there was no difficulty or inconvenience. The beautiful courtyard was a lifesaver for our family -- it was like having a small city park on site for our grandkids. We used a conference room for a family reunion dinner, served up by the attached Perkins. A perfect evening for us. I never could have imagined such a great place for all of us (aged 3 to 71).

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. Wow, we work hare to get a review like this one. WE loved having your family stay with us. We are so pleased that you had a wonderful time at our place. We love the way you described our courtyard as being a small city park. My grandchildren love it too. We hope we become your go to place when traveling through Burley. Diane Newman General Manager

"Great Hotel"

5
20/08/2017

Staff are very friendly, and very helpful. Rooms were clean and beds are comfortable. The restaurant offered a 10% discount as a hotel guest. Food was great, and the waitress was very friendly. The hotel is convenient and well managed. We were traveling from Oregon to New Mexico, and the hotel was convenient for us. I have always liked staying at the Best Western.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you for the wonderful review. WE work hard to great a review like this. WE really appreciate it. We are so happy that you enjoyed our full service property here in Burley. WE hope that your travels bring you back this way again soon. WE would love to have your stay with us again. Diane Newman General Manager

"Not a Good Experience"

2
15/08/2017

This is a fairly large facility. The staff was indifferent when I checked in and staff relations remained the same throughout my stay. The room seemed "stuffy" and not quite clean. No major dirt or dust, just not a clean feel. Breakfast was scheduled to start at 6:00am. Items began trickling in at 6:00 and continued to trickle in until about 6:10. Coffee ran out at least once during the time I was there. This place does not deserve to be classed as a BW Plus. I will go elsewhere next time.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
WE are a fantastic hotel. We thank you for staying with us. Yep, we are busy so sorry we ran out of coffee. Wow, really. WE all work extremely hard to keep this huge property tip top. Too bad that you will miss out of our gorgeous place again. Diane Newman General Manager

"Great hotel."

5
15/08/2017

Every part of the stay was excellent. And the staff were all very friendly and helpful. Have stayed there multiple nights and will definitely stay there again, any time I'm traveling near Burley Idaho!!!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. WE work very hard for feedback like this. WE love being your go to place when traveling through Burley. We invite you back anytime. Diane Newman General Manager

"Always a pleasure"

4
13/08/2017

Surprisingly, I've found myself traveling in Idaho several times in the past year. Each time I was near Burley, I stayed here. The hotel is generally clean and well kept. The staff is pleasant, upbeat, and helpful. There are many food options nearby and options for emergency shopping if you forget something. Have had a positive experience every time.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for staying with us each time you are in Burley. We are so pleased that you have a positive experience each time you stay with us. We don't mind that your travels have brought you to Burley several times. When you come back through, you will have to check out our new hot tub. It will be ready the second week of September. Diane Newman General Manager

"Good Value!"

4
02/08/2017

Stopped here on way moving cross country. Last stop on way to Utah. Good eats next door at Perkins Restaurant. Pool looked inviting-didn't make it in. Plenty of parking for a moving truck/trailer. I would stay here again

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. WE are so pleased that you would stay again. Maybe next time you can make it into the pool. We are pleased that you enjoyed our place. Diane Newman General Manager

"Nice hotel and good service."

4
02/08/2017

We stayed for one night while traveling through the area. We were pleased with everything. The grounds are very nice with a nice pool, many comfortable lounge chairs. Service was very good. Everything was clean.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for staying with us in Burley. WE would love to be your go to place when traveling through. We do have a great place. We hope that you were able to enjoy our beautiful courtyard. Please be our guest again. Diane Newman General Manager

"Good Value for the Weary Traveler"

5
31/07/2017

Clean rooms, friendly staff, Perkins Restaurant on site, easy access to freeway and gas stations. The grounds and swimming pool are well maintained and pretty to look at. Good value on guest rooms and restaurant has fast service and classic breakfast lunch and dinner.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
We really appreciate your feedback. We work very hard to get reviews like this one. We agree, we have clean rooms and a very friendly staff. We would love to have you back anytime to enjoy our beautiful courtyard again. Diane Newman General Manager

"We had a good time"

5
28/07/2017

Staff was very friendly and helpful. One of the staff members saw a guest with a dog in part of the hotel that dogs were not suppose to be and was very polite and told her she would have to be moved to another part of the hotel as the floor the guest was on was all hypoallergenic. I didn't see the outcome but it was nice that she was looking out for those who have allergies. Also great check in (Thanks Tiffany) and she helped us find a wonderful place to eat (Stevo's). Some of the breakfast food was cold but the staff member in the breakfast area was on top of things and made things better and then took the time to let us know he had fixed the issue. We appreciated that!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank for staying with us in Burley. WE do have some very amazing staff members. Tiffany is fantastic. WE are so pleased that they were able to meet your needs. Sam in the breakfast is great as well. WE really appreciate your feedback. WE invite you back anytime. Diane Newman General Manager

"Stay Here!"

5
25/07/2017

My husband and I were very very very pleased with our stay at Best Western. Our room was always fixed up straightened and cleaned every day and every morning the breakfast was awesome! The people are always helpful. And the service was super!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for the super review. WE agree with you stay here. WE are so pleased that you enjoyed your stay with us. We welcome you back any time. Diane Newman General Manager

"Wonderful place to stay in Burley"

5
25/07/2017

This was a nice clean comfortable place to stay. We were headed home from Colorado Springs the room was cool on a hot day the bed was comfortable and the breakfast the next morning was one of the best. We wish we would have stayed here on the way to Colorado with our grandkids. Bacon eggs biscuits gravy fruit muffins many drink choices. Even sprinkles and chocolate chips and whips cream. The grounds were beautiful with an outdoor pool.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us. WE love getting reviews like this one. All of our hard work pays off when we have guests like you who appreciate what we do. WE hope that you visit us again and again. It is a wonderful place to bring grandkids. You are always welcome. Diane Newman General Manager

"Comfortable Stay"

5
24/07/2017

Great hotel-clean-updated-easy parking-access to shopping and restaurants-staff was professional-A/C worked great during this hot summer! The fitness center was nice and clean and I had it all to myself-

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
WE are so happy that you had a comfortable stay. We really appreciate your feedback. We do have a lot to offer here at our beautiful property. We invite you back to stay with us again really soon. Diane Newman General Manager

"Long Haul Family Reunion"

5
24/07/2017

Family Reunion. We drove up from Arizona and we were exhausted when we arrived. The room was immaculate and the beds were the most comfortable I have slept in away from home. I was shocked how quiet the room was in spite of it being located new the major traffic routes and facing the pool area (which in itself was large and refreshing). The breakfast was again a most pleasant surprise-- hot and bountiful! I have got to find a reason to stay at your establishment again. Well done, Innkeeper!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, this is exactly what we work hard for. So that we can get reviews like this. WE are so happy that you were our guest. WE do have such am amazing place here in Burley. WE are so happy that you enjoyed our beautiful courtyard and pool area. WE hope that you find a reason to come back again really soon. Diane Newman General Manager

"Poorly cleaned"

2
24/07/2017

My husband, daughter and I stayed in this motel for 1 night. We arrived quite late (12:30 am) and to our dismay we found the tile floor of the bathroom and sink area was all dirty. There were dirty shoe prints and dirt all over the floor as if it was not washed from the last guests. Also the toilet bowl still had a ring in it, the shower curtain had a stain on it, the walls by the sink were scratched and in poor repair and the cabinets were marked up. The bathroom floor boards were dirty and they did not look like they were cleaned for a while. The caulking around the tub needs to be replaced as well. The one good thing were the bed sheets. They were white and clean. However since the cleaning of the room was not very good I am skeptical of how "clean" the beds are.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Tina, i am extremely sorry for the condition of your room. This is not at all our standard. I will be looking into what room your were in and get to the bottom of this. I appreciate you r feedback so that we can take care of this. Diane Newman General Manager

"Best stay"

5
20/07/2017

One of the better BW. hotels. Very clean and updated. Very pleasant and accommodating staff. Could not say anything bad about this BW. Grounds and hotel is Impeccable, very pleasant stay , lounge on premises , big bang for your buck.

"A very attractive hotel"

4
19/07/2017

The hotel grounds are quite nice. The room was comfortable and the staff were helpful. It's kind of tricky to get into the parking lot, especially if you're heading north on Overland Road. The continental breakfast was minimal but there's a Perkins attached.

"Overnight in Burley"

3
18/07/2017

We stopped here for 1 night on the way home from Central Idaho. The hotel is all outdoor entrances to the rooms and we had one facing the outdoor pool on the first floor courtyard. The room is on the smallish side and we found it was mostly clean, however on the floor around the bedsides we found non-vacuumed carpet with food debris. Gross. The complimentary breakfast buffet was surprisingly well-stocked with many food items hot and cold and fairly extensive. The location is right off I-84 and easily accessible with many fast food restaurants around the area but not much else.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for your review. We appreciate the feedback. This makes us better. I am sorry that you room was not perfect. We do have a wonderful facility here and we hope that you would be our guest again. Diane Newman General Manager

"The Burley Inn has been part of our travel plans since the 70s"

5
16/07/2017

We had a room on the ground floor by the swimming pool. The room was very well kept, tastefully decorated, and had everything we needed. It was surprisingly quiet. The airconditioning did a very good job at keeping the room cool. The pool is surrounded by greenery and nice shade trees which makes it most pleasing. The breakfast included in the room rate was very adequate and perhaps a step above similar included breakfasts at other facilities. We had dinner at the restaurant attached to the hotel. It is a simple facility that offers a good value - tasty, well presented meals at a very low price. And their pies are very nice. They offer the pies to go which in the past we have taken advantage of. I stayed at the hotel the first time in the 70s in connection with a family reunion in Oakley. It was lovely then and it has remained lovely over the years as the owners/managers keep it up to date and an overall good value.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We are so happy that you stayed with us in Burley. WE do have a wonderful property with lots to offer. We would like to invite you back again really soon. Diane Newman General Manager

"Loved It!"

5
15/07/2017

It was an enjoyable stay. Great room, awesome customer service and they were pretty funny. Fast check in and the AC worked wonderfully. Next time I'm in Twin Falls I will definitely be staying here again.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. WE are so happy that you "loved it". We do invite you back to stay with us again. Diane Newman General Manger

"Cheap room and it shows"

2
11/07/2017

TV worked but, was not watchable. Antenna service it appeared. Bed was horribly uncomfortable. A/C was noisy. Make sure you go to the counter and get your receipt before you leave. It won't get emailed to you and you can't retrieve it from the website.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Okay first of all all of our beds are brand new as of last week. So we are sorry that you don't like our new pillow top beds. Every mattress brand new. WE are working on the digital TV issue we are very aware of it we waiting for new equipment to arrive anytime now. We do offer express check out at our front desk. We are sorry that our beautiful property did not meet your expectation. Diane Newman General Manager

"Pleasurable"

5
07/07/2017

It's a great place to stay overnight however there's hotel rooms in twin falls, which is only half hour away and their quality is par to the Burley Inn, with the bonus of much better discounted prices for the rooms.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the great review. We thank you for the feedback. We agree that we are on par with Twin Falls and you get us at a huge discount. We are so pleased that you enjoyed your stay with us. Pleased be our guest again. Dane Newman General Manager

"TV"

4
07/07/2017

The only negative thing I have to say about this hotel is that the television reception was not good at all. The rooms are a bit on the small side but other than that everything was nice. I was able to park very close to my room which made it very easy to unload thinginto and out of my room.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the review. We appreciate the feedback. You are right the TV reception is having issues right now. We are aware and we are working on it. We are so pleased that you enjoyed the rest of time at our place in Burley. Thank you for being our guest. Diane Newman General Manager

"Pleasant surprise"

5
01/07/2017

After 13 hours of driving it was a pleasant surprise to open the door to a clean smart room with plenty of space and amenities. I was able to get a quick dip in the pool and then get some dinner before retiring. it was overall a great experience , I even phoned home about it.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, we love the feedback. We try really hard to make this a property that one would phone home about ti. WE are so pleased that you had a great experience. WE have a lot to offer and we are happy that you were able to experience it. Please come back and be our guest again. Diane Newman General Manager

"My expectations were good"

4
28/06/2017

Overall my expectations were good. I wish the pool would have been open later and the bathroom for four people was inconvenient to get ready in (not enough space). The room was quiet and clean. Breakfast was satisfying.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest in Burley. Yes, our bathroom area is on the smallish side. Our beautiful property is almost 50 years old. They built the bathrooms way too small back then. I do apologize for the inconvenience. WE hope that you were able to enjoy the courtyard and pool. Please be our guest again. Diane Newman General Manager

"Best hotel"

5
27/06/2017

We had a helpful guy get us a room and we enjoyed how nice the room was. We went here for our wedding night and it was a great experience to have such helpful people. The staff were very kind when talking to us.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, we are so lucky to have you stay with us on such a special night. Thank you for this wonderful feedback. WE are so pleased that you had a wonderful experience with the great people at our property. Please come back and stay with is again. Diane Newman General Manager

"Best Western Burley"

4
26/06/2017

This is an older hotel that has been well maintained and upgraded. My room was comfortable and clean, but not what I expected as a Best Western Plus. The bed was comfortable, but not a pillow top mattress that I expected. The bathroom was well-maintained, but very small due to it being an older hotel.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Susan, thank you for being our guest. Great news - all new mattresses and they are all pillow tops. The last shipment arrived on Monday. WE do appreciate the feedback. Please be our guest again. Diane Newman General Manager

"Great stop on Highway 84"

5
26/06/2017

A very nice motel, with great food served in Bar or Restaurant. Reasonable price. The only drawback is no elevator, but they said one would be completed within next week. Nice area to spend a few nights.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Connie, Thank you for the great review. Yes, in just a few days we will have an elevator. So I hope that you will be our guest again. WE do have a wonderful place here in Burley and we want to thank you for being our guest. Diane Newman General Manager

"High quality lodging, close to interstate, excellent breakfast"

5
22/06/2017

When we go east through Idaho on I-84 we usually stay at the Holiday Inn Express in Twin Falls, but it was pricey this June. So we went a little further east on I-84 to the Best Western Plus in Burley. Whereas Twin Falls is quite a ways off the interstate, this hotel is right on the interstate. It is very nice, as nice as a Holiday Inn Express. In fact, the breakfast was better than at a Holiday Inn Express. The biscuits and scrambled eggs were tasty, there was plenty of variety, including fresh fruit, and the coffee was really good. My husband and I had a king room, and the bed was very comfortable. The room had bright lighting, for which I was grateful, and ample power outlets. The staff were friendly and professional, and the whole place was really clean and well-kept-up. I really enjoyed staying at this hotel, and I definitely recommend it to other travelers.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for being our guest. I am so happy that you found us and I am hoping that you will return. We really take pride in our property. We are so pleased that you noticed and that you gave us such positive feedback. Diane Newman General Manager

"Best place to stay in Burley"

5
21/06/2017

This hotel is great. The have wonderful staff members that are very friendly. We enjoyed our stay very much. All rooms overlook the courtyard where there is an outdoor pool and nice volleyball set up. We were traveling with our black lap and she was very comfortable.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the great review. WE are so pleased that you were our guest. We hope that you got to enjoy our courtyard and pool. WE would like to invite you back to be our guest anytime. Diane Newman General Manager

"Burley Best Western - Great Stay"

5
21/06/2017

We had to find a hotel late in the evening and had no reservation (our boat trailer burst two tires on the freeway near Burley). We also had out dog with us. I was worried we would not be able to find a good hotel that would accept pets on such short notice. I was pleasantly surprised when I called the Burley Best Western and they immediately got me a room and at a very reasonable rate. We arrived a few hours later and found a very receptive and caring front desk staff. Our room was very nice and clean. Our dog loved all the grass and we had a very enjoyable overnight stay even though our day had not gone as planned. I highly recommend this hotel.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for the great review. We are so happy that you were our guest. I am sorry about your trailer and the trouble that you had but I am pleased that you found our hotel. We really so have a wonderful place here in Burley. We hope that you got to enjoy our beautiful courtyard. Diane Newman General Manager

"Great stay and good location"

5
15/06/2017

Conveniently located off of I-84 but not so close that you hear highway traffic all night long. Multiple dining options withing walking distance of the hotel. All though the weather was poor during my stay, it appeared that the hotel had a great courtyard with outdoor activities.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the wonderful feedback. Please do come back and stay with us again. Our courtyard and pool are so relaxing. It really is a treat. We appreciate you being our guest. Diane Newman General Manager

"Stay here!"

5
13/06/2017

My husband and I were in the process of moving from Wenatchee, WA to Henderson, NV and stayed at this property two weeks in a row during our move. The property is beautifully cared for, the rooms are wonderful and well decorated. The pool and courtyard are gorgeous and include sand volleyball, picnic tables and lots of furniture around the pool. The lounge was great - good prices and friendly staff. There is a Perkins as part of the hotel and the food was great and reasonably priced. Two gas stations, Taco Bell and Subway right next door as well. We would stay here again in a minute!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, WE are so pleased that you enjoyed staying with us. We feel the same way about our property as you do. You can't beat our rooms, staff, and beautiful courtyard and pool. WE do have so much to offer at our full service property. We would like to invite you back anytime. Diane Newman General Manager

"We Like Best Western Hotels!"

4
01/06/2017

We always look for Best Western hotels because we typically can count on good service and comfortable rooms. We also like the fact they are typically pet friendly because our black lab likes to accompany us on road trips and breakfast is included!

"Excellent"

5
29/05/2017

Tyler was awesome at checkin!! I loved the bed, best I have slept in a while and the shampoo and conditioner dispenser was awesome! There is just never enough soap in the little bottles!! I will definitely recommend to my friends!!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Keltin, Thank you for the great review. We really appreciate all of the positive feedback. We are so pleased that you had an excellent stay with us in Burley. We would like to invite you back. Diane Newman General Manager

"Nice quiet stay"

5
19/05/2017

Our room was very quiet including the air conditioner/heater. The breakfast area was large and kept very well supplied with one employee dedicated to doing so. Upon taking our things out of the room refrigerator, we discovered that everything, including medication was frozen. I told the person at the front desk and they seemed genuinely concerned, wrote down the room number and said they would pass that information on to other staff.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you so much for being our guest in our beautiful hotel in Burley. I am sorry about the issue with the refrigerator. We do take the feedback that you give very seriously. Thank you for making us better. WE would like to invite you back to enjoy our courtyard and pool this summer. Diane Newman General Manager

"Potential..."

3
16/05/2017

In search of a pet-friendly hotel on a very long drive to Denver. Our initial room was not to our liking so we were re-roomed immediately and courteously. The rooms were clean and modernized. The hotel was under renovation. So we some basics were missing. For instance, we couldn't find a working ice machine. The pool was drained and was being repaired/maintained. All in all, not that important for our stay. Great customer service with the potential, upon completion, for an additional star!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Yes, you are right we do have a lot going on here at our property in Burley. Our beautiful pool will be open on Monday and our brand new elevator will be in use the first part of June. I am very sorry about the ice machine, I am checking into this issue immediately. Thank you for helping us to be better. We invite you back to enjoy our courtyard. Diane Newman General Manager

"Comfortable"

4
09/05/2017

This is an older location but very well kept up. Friendly staff. Typical BW breakfast although they were 15 min late setting it up in the morning. Since we were interested in getting an early start , this was a minor inconvenience.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank for being our guest. We really appreciate the feedback. I am sorry that your day was later in getting started because of us. I hope that you had a good travel day. This review will make us better. I have already spoken to our breakfast attendant. We are happy that you enjoyed our well maintained property. Diane Newman General Manager

"Best Western Plus Burley Inn, Burley ID"

4
06/05/2017

Everything was clean inside and outside. Had a coffee pot, a refrigerator , TV and soap containers on the wall. We had a king size bed and it was comfortable Only a single sink but desk and wifi. We were able to get a first floor room. Had a full hot breckfast in a nice clean room. The hotel was easy to find.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for the great review. We really appreciate you being our guest. We are so pleased that you had a wonderful stay. We do have a very comfortable property here in Burley with lots of amenities. We invite you back anytime. Diane Newman General Manager

"Large clean rooms, pet friendly, great breakfast"

5
18/04/2017

Great value for money. The rooms& bathrooms looked like they'd been recently renovated. They were large, and clean, and the bed very comfortable. The hotel is close to the freeway, so perfect for a stop-over on our road trip, and most importantly, they take dogs. We'll stay there again next time.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We are so happy that we will be your go to place while in Burley. We do have a beautiful newly renovated property with super easy access right off of the freeway. We invite you back to stay with us again really soon. Diane Newman General Manager

"Great place!"

4
16/04/2017

The staff are excellent! The check in process was quick and efficient even though the computer was slow. The room was very nice. Everything was clean and comfortable. Breakfast was very plentiful with lots of variety. We always stay here when traveling as it is our halfway point.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us in Burley. We love being your half way point. We do have the greatest staff. We really appreciate all of the feedback about our beautiful property. So hope to see you soon. Diane Newman General Manager

"Just Tired!!!!"

5
14/04/2017

Love BW and always reserve rooms ahead when traveling. Arived later than expected and was welcomed with open arms and caring hearts. Got to our room and evertything was perfect. I walked to the front Perkins and ordered our dinner and even got a discount!!! Everything was more than expected. Thank You BW...

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you for the wonderful review. We really appreciate the feedback that you gave us. Thank you for being our guest. We are so happy that we were able to met and exceed your expectations. We do have a great facility here and the best staff. Please be our guest again. DianeNewman General Manager

"Skip the others and stay here!"

5
12/04/2017

The staff, the room, the food, the facility all deserve a six star out of five rating, They went above and beyond. I am physically disabled and walk short distances with a walker. The disabled room met all my needs and was spotless. The breakfast was great! The Perkins Restaurant was wonderful. The area is safe.This staff is wonderful! All this at the lowest price I have found in a week on the road.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow thank you for the wonderful review. We are so pleased that you stayed with us in Burley and for giving us the opportunity to meet and exceed your needs. We appreciate all of your feedback and take it very seriously. We do hope that you make your way back to stay with us again really soon. Thank you, Diane Newman General Manager

"Quick and clean"

3
08/04/2017

Quick and clean were the words to discribe this location. A bit overpriced for the season and location. More a motel than hotel with all the rooms exit to outside. Causes you to hear every sound outside VERY clearly. This includes your neighbors when the choose to chat outside your room at 3am and those early risers rolling their bags along the pavement at 5am.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for staying with us in Burley. I am sorry about the inconvenience of noise. I know that it can be irritating. I do apologize. We do have a beautiful newly renovated property here in Burley and we would love to have you back as our guest. Diane Newman General Manager

"No suprises here"

4
07/04/2017

This hotel is great at providing everything you need at an affordable cost. The bed's are great and so is the breakfast. That's all I need. The complimentary toiletries are not provided, but are instead in a dispenser that they refill between guests. I guess it's eco-friendly and more economical. That was probably the only thing out of the ordinary, which i appreciate.

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Wow, thank you for staying with us in Burley. We do have everything that one would need at an affordable cost. We really appreciate the feedback especially about our new eco- friendly toiletries. Love knowing that you approved. Please be our guest again really soon. Diane Newman General Manager

"Great place to stay!"

5
07/04/2017

The staff was excellent and the conference facilities were well set-up and staffed. I had a pet-friendly room that was easily accessible for my dogs and there was plenty of room around the hotel for walks and playing fetch. The dogs were happy and so was I!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We really appreciate the great review. We are so pleased that you enjoyed our conference center. We would like to invite you and your pets back anytime. Diane Newman General Manager

"Best Western Burley, ID"

3
07/04/2017

I liked that it was easy to access the outside immediately from your hotel door!!! There were lots of nice grassy areas to walk dogs. Thank you for that! The hotel staff was very friendly and available to help!

DianeNewman, General Manager at Best Western Plus Burley Inn & Convention Center, responded to this review
Thank you for being our guest. We are happy to hear that all guests enjoyed the room even the pets. We do have wonderful full service hotel here in Burley. We would love to have to back anytime. Diane Newman General Manager

"Exellent"

5
23/11/2016

Excellent service, very good location, i would like to stay again in the best western every time I'm out of the town, I personal recommended this hotel, they have very good service, and they have good breakfast

DianeNewman, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
I would like to thank you for the wonderful review. I am so glad that you stayed at our Best Western In Burley. Thank you for mentioning our great service and good breakfast. We hope that you do come back every chance that you get. Diane Newman General Manager

"Excellent Hotel and Lounge"

5
14/11/2016

They totally remodeled this hotel a couple years ago. It was nice then, but now it has beds and bedding that are extremely comfy and cozy. They have nice furnishings, great Internet service and allow pets. The Spud Cellar is the lounge and it has several Tvs, outside area with table and chairs and lots of room inside. Just off the lobby it's all wood and glass and has a menu from attached Perkins till 11 p.m. excellent choice to stay and quiet.Outdoor large pool in center courtyard which is assessing from bar, lobby, lounge and rooms.Price is very comparable also.

DianeNewman, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review and thank you for staying with us. We do have a totally remodeled place here at the Burley Inn. We so appreciate you mentioning our beautiful Spud Cellar Lounge. It is a wonderful place to sit and relax. Please come back and stay with us again. Diane Newman General Manager

"Great Service"

4
11/11/2016

The location was great. Near the freeway and good places to eat. The staff were friendly and very helpful. The service was excellent and helped. Breakfast was good. My room was clean, slightly outdated, but it was fine. The only issue was staying in room 143. The room had a door that connected to the adjacent room and any sounds from my neighbor next door could be heard. Otherwise the motel was adequate.

DianeNewman, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for your review. We do have an excellent location right off of the freeway. We are completely renovated now so we are loving our new look. We take all of the feedback that we get very seriously. I will look into the connecting door issue. Thank you for helping us to be better. Diane Newman General Manager

"A pleasant surprise in the middle of nowhere"

5
10/11/2016

Left Salt Lake City late and was headed to Boise. Was tired and decided to get off the interstate at exit 208 to get a cup of coffee at the Perkins I saw advertised along the way. To my surprise there was a Best Western Plus at that offramp. I decided, rather than coffee I would just check in for the night. What a pleasant surprise: a beautiful place and the most friendly people in the world. Tiffany at the front desk couldn't have been more helpful. I was given a discount coupon to Perkins and ended up having supper. The food and service was great. The room was modern and well appointed and to my surprise the free breakfast was a lot better than average. I shall make it a point to stop there again in the future.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Jim, Thank you for the wonderful review. We are so happy that you found our great place here in Burley Idaho. We do have a very friendly and helpful staff. We are very pleased that you were able to take in many of our amenities during your stay. Our onsite restaurant has delicious food and we have an excellent complimentary breakfast. We invite you back to stay with us anytime. Diane Newman General Manager

"Best place to stay between Salt Lake and Boise."

5
01/11/2016

I happened to stay at the Burley Inn last Friday night. Great room and friendly people. Two packs of coffee so that I could have one in the evening and still have one left for the next morning. The room was surprisingly well decorated, the looby very attractive and the courtyard beautifully landscaped even though fall is just around the corner. Breakfast the next morning at the Perkins restaurant was a wonderful way to finish my stay in Burley although th eselection of fresh fruit was disappointing..

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Jim, Thank you for staying with us and thank you for the great review. We are happy to hear that you enjoyed our newly renovated property. Every part of what we have to offer at the Burley Inn is well decorated and beautiful. We appreciate the feedback on the selection of fruit in our restaurant. Thank you for making us be better.. Diane Newman General Manager

"Bad Owner, Barking Dog"

1
30/10/2016

Do Not Stay Here! We were woke up in the early morning hours by a barking dog in the room next us. When I brought it to the staff's attention they were very nice but I was informed that it is the hotel owners dog and that nothing could be done about it! Nice job Hotel owner, you do not know the first thing about the hospitality business! Nothing says "enjoyable stay" like a yapping dog locked in a hotel room all day. I feel bad because the staff that do the real work were very nice but they are hindered by an inconsiderate owner.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Okay, I just have to say that this is very excessive. This OWNER stays at the property ONE night out of the year. I also know that you were taken care of. So this review is extremely unfair. I am very aware with what is happening at our beautiful full service property. I am sorry that you had an unpleasant time. Yes, I do agree that we have that greatest staff. They are very hospitable. Diane Newman General Manager

"JOLT"

4
29/10/2016

Everything about the Conference, in a small community, was well planned and the hotel exceeded my expectations. The Internet in the Conference Room worked fine, it didn't in the hotel room. The black ring in the bathtub was offsetting.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Gayle, We enjoyed your group so much. Thank you for having a conference with us and for staying at our property. We take all of the feedback that we receive very seriously. We are taking care of the bath tub ring issue. On November 8th, our internet speed will go up by 4 times. This is something that we have been working diligently on and we are very excited for our guests. Thank you for helping us to be better. Diane Newman General Manager

"Best Western"

5
25/10/2016

This was a pleasure trip and Best Western lives up to their name. Room was very clean and staff always willing to help with guest needs. The breakfast was excellent and staff were friendly and greeted you with a smile. I will use this hotel again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Linda, Thank you for staying with us and thank you for the wonderful review. We do have a friendly, helpful staff and very clean rooms. Our hotel is completely newly renovated with just finishing the convention center last week. We are so pleased that you will be back. Diane Newman General Manager

"Not up to Best Western Plus standard"

2
24/10/2016

Was quite disappointed---far from the quality of Best Western Plus's that we have stayed in. Beds were uncomfortable and staff not all that hospitable. The lobby was quite nice---too bad they didn't pay as much attention to the guest rooms.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for your review. We take this feedback very seriously. So we are very disappointed that you did not care for our newly renovated sleeping rooms. They were completely renovated in 2015 along with all of our public areas. We appreciate you staying with us. We are visiting with our staff because there is no excuse for not being completely hospitable. Thank you for making us better. Diane Newman General Manager

"Geat place to stay in Burley Idaho"

5
20/10/2016

A great place to stay in Burley Idaho. The staff was nice, the place was clean and safe. Ample parking and a great restaurant attached that was open late. The bathroom in our unit was small but the room was large and very comfortable. At the present there is no elevator on the property so if the lower rooms are full and you need an elevator that could be a problem.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Robert, Thank you so much for the great review. We do have a nice, clean, safe property. All newly renovated. We are a full service property and we are all brand new. I am happy to let you know that this coming Spring we will have an elevator. Please come back and visit us again. Diane Newman General Manager

"Great overnight stay"

4
20/10/2016

Our room was very comfortable and quiet. The temperature was easy to control and the cycling noise was minimal. The bed was cozy with lots of pillow options. We were given a 10 % discount to an attached Perkins for our dinner. The continental breakfast was typical, but the breakfast room was nice and very spacious.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Debra, We appreciate the wonderful review. Thank you for mentioning the many perks that our rooms have to offer. So happy that you enjoyed our Perkins restaurant that is attached. Thank you for spending time at our beautiful place in Burley. Diane Newman General Manager

"Great Place in convenient location"

5
08/10/2016

Unfortunately we were not able to enjoy many amenities of the establishment. We stopped in the middle of the night for our stay. However, we were impressed with convenience to the interstate, very clean, parking for our vehicle with trailer and the fact they were dog friendly.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for the fantastic review. We hope that you will come back when you can spend more time. We do have a very clean outstanding place here with lots to offer. Hope to see you soon. Diane Newman General Manager

"Good place to stay on a road trip"

4
06/10/2016

We found the BW a good value for an over night on our road trip to Canada. Rooms were clean and adequate, friendly service and a good breakfast. We did have a problem with double billing but hope it is in the process of being resolved.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Hi Heidi, Thank you for the nice review and thank you for staying with us. We are happy that we met your needs when staying with us recently. I have reached out a few times by telephone. Please let me know the charge did not fall off. We certainly will take care of it. Hope to see you back really soon. Diane Newman General Manager

"Always Stay Here When Traveling Thru the Area"

5
05/10/2016

The staff and service are great and very helpful. We stay here often on our trips between OR, CO and OH. It is an older motel with mid size rooms. The ADA rooms are fine with plenty of room to get around. They have a Perkins restaurant on sight and a separate full bar. The complimentary breakfast in the morning is well stocked and in its own separate room over looking the pool and grounds.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Hi Tom, Thank you for the fabulous review. We are so happy to hear that you stay with us whenever you are traveling through. We have made a lot of wonderful changes here at the property and we are pleased that you are enjoying them. We hope that your travels bring you back through really soon. Diane Newman General Manager

"Great Place to Stay"

4
04/10/2016

Great facility and friendly staff. Our room was clean and well decorated. Very modern. The beds were awesome! I am a light sleeper, but was surprised with how quite this facility was. The breakfast was simple. Was very disappointed in the waffles. Very "cake like" and soaked up the syrup. Nasty taste. The breakfast selection was limited. The front staff was helpful. I would stay here again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We are so appreciative that you stayed with us. We do have a beautiful newly renovated hotel here in Burley. Our staff is so great, thank you for mentioning it. I will speak to our Breakfast Supervisor and find out what we can do about the waffles. We take all of the feedback that we get very seriously. So I will check into it. We invite you back to stay again anytime. Diane Newman General Manager

"good value for a stopover"

4
02/10/2016

The room was large and comfortable and the staff extremely helpful and friendly. The room amenities were good and the restaurant on site was excellent with a variety of good quality food. Check-in and checkout were simple and efficient and the wifi was fairly fsat.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We so appreciate your review. Thank you for staying with us. We do have a comfortable beautiful place here in Burley. Our rooms are clean with lots of amenities. Thank you for mentioning our extremely helpful and friendly staff. Our restaurant on site is excellent, we are so pleased that you dined at our place. We would love to have you back anytime. Diane Newman General Manager

"Always stay here on my way to Oregon and back."

4
22/09/2016

Very nice hotel. Rooms are always clean and staff is always helpful. Like it here because the have a lounge and restaurant on site so you don't have to drive anymore. But there are plenty of other restaurants close by.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us again. Thank you for the review. We do have such a convenient place here in Burley. Being a full service hotel certainly has it perks. We are so happy that you enjoy our on site restaurant and lounge. We invite you back anytime. Diane Newman General Manager

"1st time in Burley "

5
12/09/2016

Comfortable and practical for a few days stay. I would stay here again if I return. Very easy access to stores and the freeway. Place is clean and lobby employees were helpful an informative to my questions.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and for your wonderful feedback. We appreciate you mentioning the easy access to our property and how nice and clean it is. We are so happy to hear that your first experience in Burley was a good one. We would love to have you return and visit us again. Diane Newman General Manager

"Wish we could have stayed longer"

5
12/09/2016

Although it was an older motel, the rooms were nicely remodeled and CLEAN, the staff was extremely helpful and friendly and the breakfast was FANTASTIC! A bonus was that the shower had good water pressure and plenty of hot water! This trip was a quick trip so we didn't have a chance to swim in the well kept outdoor pool or play volleyball. Maybe next time but we all wished that we could have stayed longer.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for your feedback. We share it with all of our staff. Everyone here strives to make our guests stay an exceptional one. We do have very clean rooms and a fantastic breakfast. We hope that you can come back and enjoy our beautiful courtyard sometime. Diane Newman General Manager

"Always a great place"

5
04/09/2016

Anytime we pass through Idaho we stay here. Friendly staff, really nice rooms, comfortable beds, good breakfast and quiet. And it is pet friendly. The courtyard is a nice place to walk our dog or to go out and sit.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Linda, We are so glad to be one of your go to places in Idaho. Thank you for staying with us and thank you for the great review. We do have a beautiful courtyard. Thank you for mentioning many of our wonderful amenities. We look forward to having you stay with us again. Diane Newman General Manager

"Great stop-over and breakfast options"

5
02/09/2016

This was the last stay on our recent trip to Oregon and we booked it on the phone as we driving on I-84 when we just couldn't go any farther. The staff and room was great..and the free breakfast was really nice with lots of options to eat and drink. This is probably one of the best options in the area for travelers.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Scott, Thank you for staying with us and thank you for the wonderful review. We think that we are the best option for a place to stay in our area also. We are so happy that you found us. We hope that you will make your way back to us when traveling through again. Diane Newman General Manager

"Pleasant Stay, Excellent Breakfast"

4
31/08/2016

Our stay here was very pleasant. Property was clean and well-maintained, though there were a few signs of wear here and there. Bed was very comfortable. Our room had a fridge and microwave, though we didn't end up needing them. Best part of the stay, though, was breakfast. They have one of the best hotel breakfasts I've encountered -- some hot dishes, waffles, and even a pancake-making machine. Lots of choices, including a wide selection of yogurt, breakfast cereals, and juices. We filled up to the point where we didn't need lunch until mid-afternoon! I'd definitely stay here again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Sheila, Thank you for staying with us and thank you for the wonderful review. We are so happy that you enjoyed our clean and well - maintained property. We love it that you enjoyed our excellent breakfast so much. There definitely is a wide variety to choose from. We can't wait to have you back. Diane Newman General Manager

"Great motel with a fantastic price!"

5
30/08/2016

The grounds were beautiful with a huge outdoor pool! The lounge was set-up like a well appointed hotel bar and had a lovely outdoor patio area to boot. Can't say enough of how much I enjoyed my overnight stay!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Debra, thank you for staying with us and thank you for the fantastic review. Our beautiful courtyard is hard to beat. So happy that you enjoyed it! We do have some very lovely amenities at our property. We invite you back to enjoy them all over again. Diane Newman General Manager

"Very pretty hotel"

4
29/08/2016

This property was great. Nice workout room, pool and volleyball court. Very quiet. The property itself was very pretty and very nice. Staff was super helpful and nice. Room was great and clean. I would definitely stay there again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Anna, We are so glad that you stayed with us. Thank you for the fantastic review. We do have a wonderful place here in Burley. Thank you for mentioning so many of our great amenities. We invite you back to stay with us anytime. Diane Newman General Manager

"Nicely maintained"

4
26/08/2016

The building, grounds and rooms were all well taken care of. Even though this isn't in a big city, the staff was professional and helpful. Breakfast offered a good variety of choices and was nicely presented. This is a good option for a stop along I-84.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Merrily, thank you for staying with us and thank you for the review. We appreciate your mentioning our professional and helpful staff. We are conveniently located right off I-84. We hope you find your way back to our place really soon. Diane Newman General Manager

"Awesome! "

4
22/08/2016

I am very grateful for places with truck parking. This hotel can accommodate trucks. The breakfast was hot and had a vast selection of products. The rooms were clean, ac cold and the shower was hot. It was a great place to stay.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you so much for the review. Yes, we do have ample room to park trucks. We are so glad that you found us. We are pleased that we were able to meet your needs and we invite you back to stay with us again. Diane Newman General Manager

"Wonderful place to stay"

5
20/08/2016

This is a wonderful place to stay and it is dog friendly! Beautiful place to walk around for a stroll or to walk your pet. Variety on breakfast items. Staff was very helpful and very friendly too. Nice quiet area and it was non-smoking which was wonderful!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for the great review. We DO have a wonderful place here in Burley. We appreciate you mentioning our friendly staff, wonderful variety of breakfast items, beautiful grounds that make for a nice stroll and a non-smoking facility. We hope you plan to come back soon. Diane Newman General Manager

"Held a conference at the faciilty"

4
17/08/2016

Very clean, staff excellent to work with. My room was right up the stairs from the lobby and bar... which was quite noisy. Conference rooms were a little outdated but I understand they will be renovated soon. Catering/food was great. Being attached to Perkins restaurant is nice - however the bar and food service part are separate so there were multiple receipts... of which one I did not receive, much to my boss's dismay. If it's possible to retrieve receipts from May 18, 2016, please advise?

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Margerie, Thank you for the nice review. We love to have your group come to the Burley Inn. You are right our conference rooms will soon be completely updated. Our new look will be complete in October. Our Perkins restaurant is completely new as well. We certainly will do our best in helping you with the receipts that you are needing. Thank you for your business. Diane Newman General Manager

"Nice Hotel"

5
15/08/2016

The hotel was very nice and the service was excellent. The room was nice and the bed was very comfortable. There is a Perkins restaurant connected to the building and the food was very good. The free breakfast was also very good. I will stay at this location in the future.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Rob, Thank you for staying with us and thank you for the great review. We really appreciate it. We would love to have you come and stay with us again and enjoy our great place. Diane Newman General Manager

"Better Than Expected"

3
14/08/2016

I almost cancelled my reservation based on some negative reviews I read here, but I'm glad I didn't. It was better than I expected. I was pleased by the cleanliness of our rooms, I liked the breakfast, only one fly sneaked in our room, there were no other insects in the room, and the bed was fine. Yes, I didn't prefer the pillows and the fridge froze my carrots, but it was okay. It was likely the best option for us in Burley. I liked that it was close to City of Rocks, our destination. We enjoyed the pool and staying up late watching a movie in our room.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We are so happy that you did not cancel your reservation. We do have a wonderful facility here in Burley. We appreciate you mentioning our very clean rooms, great breakfast, and wonderful beds. We invite you back to stay with us anytime. Diane Newman General Manager

"Very Nice Motel"

5
13/08/2016

We've stayed here twice now and really like the place. Very clean and comfortable rooms, fridge with freezer, good dog walking space, friendly staff. Great stop between the coast and Colorado, although a bit pricey.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the nice review and thank you for staying with us. We appreciate you mentioning some of the great amenities that we have to offer our guests. We would like to invite you back for a third visit. Diane Newman General Manager

"Roadside stop"

4
13/08/2016

Nice clean property just off the highway, have stayed a few times. Quiet and comfortable room. Free internet. Attached restaurant (perkins) not the best, but after a day on the road it saves more driving.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for the review. We do have a very nice clean place here in Burley. We are sorry to hear that your expectations were not met at our Perkins newly renovated restaurant. We invite you back to stay with us anytime. Diane Newman General Manger

"Beautiful facility needs elevator and in room microwave"

3
08/08/2016

The lobby and courtyard are large and beautifully decorated and landscaped. Curved staircase to second floor impressive until you have to lug several heavy suitcases upstairs to the second floor. If you are older you might want to insist on the first floor. Rooms large and well equipped except missing a microwave. I like a hot tea first thing in the morning. Staff recommended I use the in room coffee pot or go downstairs and use the microwave. Well, the coffee pot heats water of course but it tastes like coffee. And I'm not going to go downstairs in my pj's. Come on! A new beautiful hotel was built with no elevator or microwaves!! Really Best Western? Seems like those two things are a necessity and would improve PR. The Bed appears soft and comfy at first, but does get pretty hard by morning on older hip bones. I do like that all is very clean.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us. We appreciate the review. We DO have a beautiful property here in Burley. The elevator is scheduled for Spring of 2017. As you could tell our rooms have just recently been renovated. We hope that you will come back and stay with us again. Diane Newman General Manger

"Awesome courtyard and Pool"

4
08/08/2016

Great for Kids. The pool has this huge section that is only 2 feet deep and is separated from the rest of the pool with little wall, and then the deep end goes all the way to 9 feet deep. We went with a group and it was perfect to hang out in the courtyard area between our rooms and swim. We also had our dog with us so the courtyard style was ideal.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for your great review. Yes, we are super family friendly. We have the most beautiful courtyard and pool area. So happy to hear that you enjoyed it so much. We hope that you will make plans to come back and stay with us. Diane Newman General Manager

"Average stay."

4
08/08/2016

Room was nice, nice furnishings. Bed was super comfy. Internet worked great. Lighting in sink/bath area was very dim. Walls are very thin, I could hear every word the neighbors said. No elevator, so if they put you on the upper floor, you have to lug your suitcases up two flights of stairs. Not a bad place to stay if the neighbors are quiet (good luck with that - it seems that no one has any consideration for anyone else these days), and if you need a workout carrying your bags upstairs. Oh, and bring your own light bulbs!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Sandra, Thank you for staying with us. Thank you for the review. I am sorry about the noise. We do have a very great facility here. It is beautiful with lot of amenities. The elevator is scheduled for Spring of 2017. We hope that you will consider coming and staying again. Diane Newman General Manager

"Great first stop on our cross country road trip"

5
07/08/2016

Very quaint, comfortable, clean, beautiful grounds, nice clean outdoor pool and awesome breakfast. Staff were friendly and helpful. We ordered dinner from Perkins restaurant right next door. No delivery service so we picked it up. Great value for the money. The pool closes right at 10pm, the manager came by at 945pm to warn everyone. Breakfast was very impressive with plenty of seating.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review and thank you for staying with us. We do have a great place here. We are pleased that you were able to enjoy our any special amenities. Our pool, beautiful grounds, awesome breakfast and our on site restaurant. Please come back and stay with us again. Diane Newman General Manger

"Beautiful courtyard and great prices!"

5
07/08/2016

We stayed at this hotel because for some reason prices the day we were headed to Boise and planned on staying in Twin Falls, the hotel prices were just a lot higher than I wanted to pay! So we stayed in this hotel that has a very stunning lobby with a curved staircase that was very pretty. The room was clean and had a separate sink area that makes it easier for us to get ready. The discount on the restaurant next door was a perk and the food was really good there, kind of like a Shari's but better. (about the only thing open after 10pm too!) Great stay, wished we could have had time for the pool/hot tub, it was HUGE and clean and had the perfect spot in the sun! Oh, did I mention the sand volleyball court that was nicely raked! Would have been fun- will know for next time!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Wow, thank you for the fantastic review. We feel the same way about this great place. So much to offer, such a fun, beautiful courtyard. Our Lobby IS stunning. Thank you mentioning all of our great amenities. We are so happy that you stayed with us, please come back and stay again. Diane Newman General Manager

"Great Hotel"

4
06/08/2016

This is a great hotel. Looks like the 60's on the outside, but is great on the inside. Decent pool. Needs a hot tub. Is not raising prices to ridiculous rates like other Best Westerns in the west this summer.

"Nice stay"

4
04/08/2016

This was a very pleasant place to stay. Easy off and back onto the freeway with a gas station right next door. Breakfast was very nice and the breakfast room was very clean. The grounds were well kept and all of the room faced the inner grounds which kept down the noise and gave a pleasant venue to look out on. I like the fact that the toilet and shower where in a separate room from the sink and mirror. Very much enjoyed our stay and would recommend this Best Western to anyone traveling in that area.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Terri, Thank you for the great review and thank you for staying with us. We are so happy that you had an enjoyable time at our property. We really do have a great place. It would be hard to beat our gorgeous courtyard, our nice breakfast, and our super clean rooms. Please come back soon. Diane Newman General Manager

"First stop on cross country trip"

4
01/08/2016

This is our first stop from Seattle to Boston. After driving for over ten hours and lots of desert...a cozy bed and clean room is welcomed. We got here too late for the pool. It closes at 10pm. They take pets. We brought two cats. Good Mexican in walking distance. Gas station next door. Right off interstate. Parking free and well lit.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review. We are so happy that we were night one of your trip. Hopefully we can be at the other end the trip as well. We do have lots to offer here at our great property. Thank you for mentioning a few of them. Have a wonderful trip. Diane Newman General Manager

"On the road to Utah"

3
01/08/2016

Stopped here on our way to Utah as the rates in Twin Falls were high. Easy access, nice courtyard, renovated 2 years ago. HOWEVER, the bed was the worst my husband and I had in our 2 weeks on the road. Small breakfast area with limited choices. Doubt I will stay there again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us. I am sorry to hear that everything was not perfect for you. We take this feed back very seriously and appreciate you making us better. Diane Newman General Manager

"Like an Oasis in the high desert, but very thin walls"

4
31/07/2016

The hotel itself is great - it has a beautiful courtyard, pool. Friendly, welcoming check in staff. A great area for kids to play, which there were many. I have stayed twice and both times it is a busy place in the summer. It is a larger, older but very well kept property, so can get groups staying at it, like both time I was there. The room was small, but clean and the AC was great after a long day of driving! Breakfast was great, a lot of choices, but a small room. They used to have tables outside for the breakfast, but have removed those so it is crowded and a bit cutthroat to get a table. I unfortunately had loud neighbours so my stay this time was not very restful - but they were not partying they were simply talking in their room and outside. It was a section where you parked right by your door. It kept me up until they went to bed (even with earplugs) at 1am, then they got up at 6am. I was in a 100 (ground) level room to the left if you are looking from the office.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for the review. We do have a very large beautiful courtyard. It truly is an oasis in the high desert. We have lots of wonderful amenities like you mentioned. I appreciate your feedback. It always helps us and makes us better. Please come and stay with us again. Diane Newman General Manager

"Quick last minute trip"

4
26/07/2016

We had a great stay. We decided to spend some time swimming so we called the front desk to certify the pool hours be for I got myself and 4 kids dressed and to the pool.we go down to swim and it's closed due to some wind the night be for. the pool staff was very blunt and almost annoyed that we wanted to swim, and told us they would be at least 2 hours. But the manager was there and almost beat us back to the room with a coupon for 1 dozen cookies at the cafe(huge fresh warm chocolate chip). She was so apologetic and gave us a no hassle late check out so we could still enjoy swimming once the pool was clean. It only took about 20 minutes for them to have the pool clean and the front desk called us to let us know the pool was ready. We will be going back rates were good, rooms were clean and Breakfast yummy. And we had a nice treat for our 5 hour drive home.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Markell, thank you for the wonderful review. I am so happy that we were able to get the kids in the pool. We do have a fabulous pool and courtyard. I have thanked Shaylee for making that happen for you. So please come back anytime and swim and we will make sure that we've got those yummy chocolate chip cookies for you to enjoy. Diane Newman General Manager

"Vacation travel"

5
26/07/2016

Half way point on our trip. Very pleasant experience. Motel was clean, comfortable and convenient. Staff was very nice, bed were excellent. Perkins attached to the property open until midnight was very convenient.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Dan, thank you for the great review and thank you for staying with us. We do have a wonderful facility here in Burley. We invite you back to stay at our very centrally located property. Thanks for mentioning all of our great amenities that we have to offer. Diane Newman General Manager

"Great Nights sleep"

5
23/07/2016

Best Western normally has beds that are comfortable. The beds here were even better than usual. Very comfortable bed. Went right to sleep and slept all night. Like I was at home in my own bed. This was also a convenient location.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for mentioning our great beds. We get a lot of great feedback in favor of them. We have a very convenient location and so many amenities here at our property. We invite you back any time. Diane Newman General Manager

"Good for a night"

3
14/07/2016

This is an older motel with outside entrances to the rooms. Makes it easy to park and take your bags inside. I generally avoid these because of security but the doors had multiple locks and I did feel safe. The wi-fi worked well, there was a restaurant next door and check-in and check-out was efficient. They offer a buffet breakfast but I didn't check it out. My only real complaint was the ironing board had no pad, only a thin cover so I used a towel for padding. This is probably the first time in ten years I've used an ironing board but a couple of my blouses had gotten pretty wrinkled in my bag so needed to touch them up!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us. We do have a great place here in Burley. I hope that you can come back and stay with us again when you have more time. We took to heart what you said about the ironing board cover. All of our ironing boards have covers and are ready to go. Thank you for helping to make us better. Diane Newman General Manager

"Home away from work"

5
10/07/2016

When you need to go on the road, it sets your mind at ease to know that there is a place to stay that will meet all your requirements at the end of a long and tiring drive. The Burley Inn Best Western Plus is such a place. It's great staying there. Super comfortable mattress, great pillows, and a wonderful hot breakfast in the morning to make sure that you don't go back on the road hungry. I almost wish I didn't have to leave. A++

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you so much for that raving review. We love it. We do have a fantastic place here in Burley. It really is a treat. Our great beds, breakfast, courtyard, and of course our people. We have a very friendly staff. Please come back anytime. Diane Newman General Manager

"Best Western in Burley"

4
10/07/2016

Our room was an Executive King. The entry way of the room was very large. The bathroom next to it was so small the door just missed the toilet seat. A person of any size would have difficulty moving around. There was dried soap on the counter top, the white enamel around the drain was not clean and the wood was chipped. The beds were comfortable with good bedding. The TV reception was grainy. Excellent breakfast and staff.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Barbara, Thank you for the review. Thank you for helping to make us be better. We are using this review as a training tool. I am so pleased that you found our staff to be excellent. We feel the same. We do have a great breakfast. I hope that you can come back and stay with us again. Diane Newman General Manager

"BURLEY INN"

5
09/07/2016

Room was nice and comfortable. Breakfast was one of the best that I have had at a Best Western. My partner thought there was going to be a jacuzzi spa when she booked the room but it was swimming pool only so she was not happy about that/.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Richard, thank you for staying with us and thank you for the nice review. We do have nice and comfortable rooms. Thank you for mentioning our great breakfast. We have lots of breakfast options. We also have an olympic sized swimming pool in our courtyard. It is spectacular. Please come back and stay with us again. Diane Newman General Manager

"Quick Trip"

5
06/07/2016

We made a quick trip to Idaho for a family wedding. I was able to get a room with just a few days notice. The room was a "Pet friendly" one and the front desk clerk explained that they always ask if that is OK due to allergies. In fact, I think the room was extra clean because of that concern. It was great.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for your great review and thank you for staying with us. I am so happy that we had a room for you. I hope that you can come back and stay with us again and enjoy our spectacular courtyard. Happy Summer to you. Diane Newman General Manager

"Clean hotel, property, rooms"

5
05/07/2016

Hotel property overall was really nice. Rooms were very comfortable and clean, property was very nice, breakfast was above average, and staff was super friendly. Not a single complaint here besides the wet hay smell of Idaho.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We do have a really nice property, that is clean and updated. So happy that you enjoyed the wonderful breakfast and our super friendly staff. Please come back and stay with us again. Diane Newman General Manager

"Stay"

5
04/07/2016

Stayed to visit family. Hotel was great. Check-in staff was very friendly and helpful. Electricity went out in the complete hotel for about 4 hours in the middle of the night. Went to check with the front desk and they didn't seem real concerned that we had oxygen tanks that worked on electric and we were having problems. I was a little upset and didn't get much sleep. Hotel is very nice though.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
I am so sorry that you had to deal with a power outage while you were staying with us. It sounds like I need to do a little training with staff on this matter. Thank you so much for staying with us. We do have a lovely facility here in Burley with very easy access right off of the freeway. Please come back anytime.

"Power went out..."

4
03/07/2016

Rooms were clean and comfortable and the pool and lawn area were beautiful. The staff was very friendly and helpful at check-in. And breakfast was very good. Not sure what happened, but as we were walking over to the restaurant for dinner, the power went out. Hotel and restaurant staff didn't seem to know how to respond to customers who were trying to check in to the hotel or pay their bills with credit cards at the restaurant. Would stay again if passing through the area again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the kind review. So sorry that you were here during a power outage. We do have a beautiful, clean and well maintained property here in Burley. We would be so happy to have you stay with us anytime. Diane Newman General Manager

"Nice hotel"

5
27/06/2016

Pleasant stay, nice hotel, clean, helpful staff. During checkin, they were helpful getting me taken care of when I was not feeling well. I especially appreciated the easy check in and out. I will stay again if traveling through the area.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the nice review. I am so happy that you were well taken care of. I appreciate you taking the time to mention our helpful staff and our nice and clean hotel. I hope that you are feeling well. We would love to have you come and visit us again anytime. Diane Newman General Manager

"Double booked- overall good"

4
25/06/2016

I checked into my room, was on the first floor able to park right by my room. Brought all our stuff in was getting ready for the pool & a man came in our room using a key card. He was very nice felt bad they had booked him in the same room. I right away locked the door with dead bolt called the front desk to make sure they turned his key card off because I am a single mother traveling with 2 children. They took care of it promptly. When checking out told the staff again what happened they felt awful! & understood how unsafe that could have been. I left the hotel feeling overall taken care of & happy.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
First of all, I want to apologize for the double booking. That is very uncomfortable especially in your circumstances. It is also completely uncalled for. I do appreciate the nice review. I am happy to hear that our staff made an effort to make you feel taken care of by the end of your stay. I hope that you will be our guest again sometime in the near future. Diane Newman General Manager

"Grounds are really nice"

5
23/06/2016

I didn't stay here, just walked around to stretch my legs. It has a normal boring look from outside, but inside is a really nice courtyard with a pool, watered lawn ( cools things down, this is hot territory), and a carefully maintained volleyball put.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for writing a review. So glad that you got out to stretch your legs. We do have a gorgeous courtyard and wonderful pool. We invite you back to come and stay with us. Our rooms are just as lovely. Diane Newman General Manager

"Oasis paradise"

5
12/06/2016

After 12 hours on the road we were so happy we had reservations at this hotel, and very pleasantly surprised! Such a beautiful lobby and friendly staff. Stylish, clean, and comfortable room and bed, and pet friendly!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We do have a beautiful lobby, friendly staff, clean and comfortable rooms. So pleased that you had a peasant surprise. It;s pretty hard to beat our gorgeous courtyard. Please come back anytime. Diane Newman General Manager

"Good experience at Burley"

5
09/06/2016

We had been traveiling over 500 miles and were ready for a stop. It was a nice surprise to be next to a very nice restaurant. The next surprise was that wine was available from the Motel Bar. Yes, it was nice to sit back, enjoy a good meal and sip our wine.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Don, thank you for the great review. We are so glad that you found us. We really do have everything here. A beautiful new restaurant, lounge, great hotels and a beautiful courtyard to enjoy. We invite you back anytime. Diane Newman General Manager

"Sprawling Facility - Lovely Lobby"

4
06/06/2016

This is an older style, drive to your door, motel with two floors and it is a fairly large, sprawling complex. If you don't have a ground floor room you get to lug your bags up stairs. The lobby is large and welcoming and they have recycling containers for cans and plastic just out the back of this room. Our room was fine, with a king size bed and room for an easy chair and ottoman beside it. They had the typical row of furnishings on the opposite wall from the bed and ottoman that included the desk, a dresser (with good size flat screen TV on top) and a wardrobe cabinet. I've seen this size room, layout hundreds of times. They had two sanitizing wipes in the room - one on the nightstand and one by the remote that impressed me as I've not seen this before. The bed was very comfortable with smooth, silky sheets. I didn't want to get out of bed! The bathroom area was nicely done and appeared to have been recently remodeled with nice cabinetry and tile that even had decorative metal inserts. I also noticed some decorative woodwork above the entryway that separates the bedroom from the bathroom - it seemed to really class things up. There was space in the bathroom area for a luggage rack. I liked the immediate very hot water. We did have trouble with the shower, as the curtain had broken snaps and that made it difficult to avoid getting water all over the floor. They could use more light in the vanity area - I was thankful I didn't need to apply any makeup. I seem to be on a roll of bad internet. I just don't know why, in this day and age, we have to deal with such poor internet. Maybe Burley just doesn't have any decent providers since it is in way eastern Idaho?? Breakfast had abundant choices. What stood out were the REAL scrambled eggs and plenty of bread/waffle toppings to choose from. They had cinnamon sugar which I don't ever see. One small note - they gave us a goody bag as Diamond Select members which was much appreciated. However, there was a note in the bag telling us we could get a free cookie from the Perkins (which is connected to the hotel). Well, the Perkins is being remodeled. I mentioned to the hotel staff that they should eliminate the note about the free cookie for the time being. We went ahead and bought our cookies at a Subway. Dining nearby - another reviewer recommended the Mexican restaurant nearby (El Caporal) and I have to concur. It is a short walking distance on the same side of the road as the hotel. The prices were very fair for what you got. We loved the complementary dessert they included, a flat sopapilla with honey and a huge dollop of whipped topping.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We appreciate the many great details of our property that you pointed out. It is a huge place with so much to offer. With our gorgeous and spacious courtyard we truly can be a refreshing and relaxing treat. We would love to have you back soon. Diane Newman General Manager

"Just ok"

3
04/06/2016

No elevator. No shampoo. Bed was like a trampoline. Not sure who's big idea it was to use "dinner-size mint" or "marshmallow-sized" pillows, but when I book a king-size bed, I expect adult-sized pillows. The room was clean. No microwave. I think all the resources were spent on the lobby and lounge. Breakfast was average. Overpriced hotel.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
No elevator yet. We will have an elevator the first of next year. I know that didn't help your stay this time. We have put a great deal of money into our sleeping rooms and all public areas at our hotel. Our spacious convention center is next on our list. We have wonderful pillow top mattresses on our beds. We also have a beautiful courtyard and olympic sized outdoor pool at our property that we take great pride in. i hope that you will come back back and enjoy the use of our new elevator that will be installed by this time next year. Diane Newman General Manager

"Enjoy a comfortable stay."

4
02/06/2016

We stayed at the Best Western Plus in Burley, Idaho on a quick trip to Utah. The front desk staff was very helpful in accommodating our visit and acted in a professional manner. Our room was clean and comfortable. Even the roll-away bed was comfortable.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Darrell, thank for the review. So are so happy that you stayed with us. Please come and stay with us again when you have time to enjoy our beautiful courtyard. Thank you for mentioning our helpful and professional staff and our clean and comfortable rooms. Diane Newman General Manager

"Clean Quiet Hotel"

5
01/06/2016

I recently stayed at the Best Western in Burley, ID and was extremely pleased with my room. It was quiet and the bed was very comfortable. Breakfast was included with the room and had a nice variety of food. The staff was very friendly and helpful too!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Bethany, thank you for the great review. We are so happy that you stayed with us and that you had a pleasant time. We do have great rooms, a nice variety of choices for breakfast and friendly staff. Please come and stay with us again and enjoy our beautiful courtyard. Diane Newman General Manager

"Business"

5
30/05/2016

Beautiful facility, right off I-84 easy on and off. Perkins on the premises, has lounge nice and quiet. Pool right out the door. Front desk clerk was nice and helpful. Room had two queen beds, flat screen TV, fridge but no microwave. Shopping and eateries close by.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Judy, thank you for the great review. It sounds like you had a very pleasant stay. I hope that you got to enjoy our beautiful courtyard during your time with us. We do have a beautiful facility with very easy freeway access. Please come back and enjoy our facility again really soon. Diane Newman General Manager

"Good night stay"

5
26/05/2016

Stayed here as part of our 2 week trip in the northwest. The hotel was clean, attractive and room was very nice--large, comfortable and handicap friendly. Quiet, breakfast had large selection of both hot and cold items in a separate breakfast room. Area does not have many choices for eating out at night

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We are so happy that you enjoyed so many of our great amenities during your stay. We do have a wonderful breakfast. A full breakfast with hot and cold items. We hope that you will come back and enjoy our beautiful courtyard. It is truly a treat. Diane Newman General Manager

"Avoid this motel"

1
26/05/2016

Our room was not ready at 6:00 PM and they had our family wait in the lobby. The staff was very rude and the room was dirty. The coffee maker didn't work and they told us to go to the lobby for coffee. IF I could give them a negative score I would

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
This is so unfortunate to hear. I am sorry that you had to wait a few minutes for us to get everything plugged back in from the previous guest. I was happy to hear that our housekeeping brought you a brand new coffee pot as soon as they heard there was a problem. I will certainly visit with the person who checked you in and make we are delivering the best customer service possible. Thank you for the review in helping to make us better. Diane Newman General Manager

"A night stay at the Burley Inn"

4
22/05/2016

We spend a night at Best Western Burley Inn on our way to Yellowstone National park. We arrived late, the staff at the front desk was nice. However, the room was at the first floor, though it was not bad, but we weren't able to open the window curtain due to direct view from outside for anyone walking by. The complementary breakfast with waffles, eggs, breads, juice and coffee were actually really good.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review. I hope you had a great trip to Yellowstone National Park, one of my favorite places. Thank you for mentioning our great breakfast. Please come back and enjoy our gorgeous courtyard and outdoor pool. Diane Newman General Manager

"Best Western put the Plus in my stay!"

5
22/05/2016

I recently stayed at your Inn and I was very satisfied from the room, bed, food, amenities and your staff were helpful and went out of their way to make my stay a great one. As a manager, I appreciate great service and I encourage my employees to treat every customers with respect and helpfulness and I can say that all your staff made me feel welcome and like I was part of the family! Keep up the good work and kudos to who ever trained your staff! Great service is greatly appreciated when I am on the road and I will recommend your Inn to our company. Thank you all, for all you do! Victor

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Victor, thank you so much for the wonderful review. It really means a lot knowing that you that you are a manager too. We do have a great staff, we love serving our guests. I will definitely use this review as a teaching tool to keep our staff motivated to keep up their good work. Come back and visit any time. Diane Newman General Manager

"Stay at the Burley Best Western"

5
22/05/2016

The Burley Best Western is conveniently located right off the freeway; across the street from shopping and good local restaurants. We have stayed here before, usually in the main part of the hotel, this time we were in an outer access room which had been recently remodeled and very, very nice amenities.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Charles, Thank you for the great review. We do have a very convenient location right off of the freeway. We are pleased that you enjoyed our recently remodeled rooms. The rest of our property will be brand new by this fall. Please come back and enjoy another stay with us. Diane Newman General Manager

"Paper Thin Walls"

2
21/05/2016

My wife and I stayed at this property two nights. This property is an outside entrance motel, no inside hall corridors. We could hear the occupants next door snoring through the walls. On one weekend night, we were awaken by cars reving their engines on the road/gas station right next to the Motel. It was very annoying. Not a place to get restful sleep.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Derrick, I am so sorry to hear this. I want to thank you for staying with us. If you consider coming back some time, we do have rooms inside the lobby. They are of course inside corridors. We strive to make all of our customers happy. Very sorry that your stay wasn't all that it could be. Diane Newman General Manager

"Vast vistas, Plains, and beautiful Mountains"

5
17/05/2016

Had to stop soon, my bones were as tired as they get. So we do a search and find another beautiful Best Western Plus Motel in Burley, Idaho, the best place for a needed rest. Like the one in Kingman, AZ this one had beautiful, spacious, and CLEAN comfortable rooms that allowed pets. Again I can't tell you how nice the breakfast was. What a nice start for another day of travel on the way to our home in Coeur d'Alene, Idaho.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you to our wonderful Coeur d'Alene guests. We appreciate the great review. We do have a beautiful spacious place here in Burley. Thank you for mentioning some of our fantastic amenities. Please come back and enjoy our gorgeous courtyard and outdoor pool. Diane Newman General Manager

"Always happy when I stay here..."

5
13/05/2016

I never have a problem with this place. Every time I stop in Burley, I stay here. Always satisfied. Clean, quiet, friendly, and comfortable. There is food nearby. Mostly fast food, but the Mexican place next door does a pretty good meal (and, I don't mean the Taco Bell.) I'm glad I get to travel to Idaho again so I can stay here.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Hi Tony, Thank you for the great review. We are so pleased that you have a great experience each time at our Best Western. It is a clean, quiet, friendly, and comfortable place. Please come back and enjoy our beautiful courtyard and pool this summer. Diane Newman General Manager

"Lovely, older hotel, nicely updated"

5
09/05/2016

We chose Burley as our overnight stop because we prefer the smaller towns on this road trip. Pleasantly surprised by the large hotel, with a grassy courtyard in the center. We were traveling with our small dog, so this hotel was a great dog-friendly overnight. Came in when it was dark, and found that the signage on the many hotel wings and buildings was not easy to read, so it took some extra effort to find our room, but once we did, we found plenty of parking very close by. Super comfortable beds, lots of easy dining options nearby (our favorite fast food while on the road is Subway, which is right next door). Overall, a refreshing night's sleep on a long journey home.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We are so happy that you like smaller towns when traveling. I appreciate that you pointed out to us that we need better signage. You are absolutely right. We are ordering new signage for our property this spring and we are taking your feedback seriously and making sure it will be easier for our guests to find their room. We do have a beautiful courtyard. Please come back soon and enjoy our lovely pool and gorgeous flowers. Diane Newman General Manager

"A good place to stop"

4
05/05/2016

We stay here often on our trips between OR and CO. It is an older motel with mid size rooms. The ADA rooms are fine with plenty of room to get around. They have a Perkins restaurant on sight and a separate full bar. The complimentary breakfast in the morning is well stocked and in its own separate room over looking the pool and grounds.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Tom thank you for staying with us. So happy to hear that we are your place to stop between OR and CO. We do have a beautiful place here with lots of amenities. This is the time of year to come and enjoy our gorgeous courtyard and pool. Please stop back by. Diane Newman General Manager

"Good stop on a long trip"

5
01/05/2016

This is a very pleasant place to rest on a long trip. Rooms are clean and quiet and the staff is very friendly. We particularly enjoyed the restaurant on site and had a fine meal. Try the fried dill pickles.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Don, thank you for the great review. So happy that you had a great stay. Those fried dill pickles are pretty good. Thanks for trying them. Our pool is open so choose a warm day and come back to it out. Happy Spring to you. Diane Newman Director of Sales

"Good bed!"

4
01/05/2016

This was my husband's favorite place we stayed in on our travels this vaka. The bed was really comfy. It was clean, it smelled genuinely descent, not chemical to squelch the stink. I was surprised that our room was not in a main building, we had to walk from where our car was parked to the room's outdoor entrance. There were quite a few rooms, on two levels that were outdoor entrances. Some of them would have involved a LOT of walking and steps, so communicate your needs to get what you want when booking room. The breakfast room was back in the other building. The breakfast was probably the best we had provided at a motel. Not a whole lot different from average fare, but a little beyond that, went the extra step, good fruit. It is an older remodeled business, and it was done fairly well. No problem with noise, got a good nights sleep.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the nice review. Yes, we have both inside and outside room entrances. This gives us lots of flexibility with our guests. They can choose what they would rather have upon availability. We do have the best breakfast, thank you for mentioning it. Please come back and stay at our nice clean property anytime. Summertime is especially wonderful. Diane Newman General Manager

"Decent place- great breakfast - horrible customer service"

3
28/04/2016

The hotel is located a short distance off of the freeway making it easy to get there and back. It is located near a couple of restaurants, gas stations, Walmart, and some shopping. The lobby is nice, modern, updated and welcoming. It is very clean. The rooms are standard rooms. Our stay was in a double queen. There is a TV, desk, a small cupboard to hang your clothes, an Iron and ironing board. The coffee pot is still located in the bathroom -(is that sanitary?) No microwave or small refrigerator that you find in other hotels. The bed was surprisingly comfortable - soft and bouncy. Pillows were a bit fluffy. I'm glad I brought my own. The hotel is non-smoking. The internet was accessed by a password and seemed to be reliable. They also give you a 10% off voucher to the Perkins restaurant on the property. There is an outdoor courtyard with a pool. The pool did not have water in it - I would assume that April 22-24 might be too cold to swim and may be the reason the pool was empty. Breakfast was great. It is in a separate room accessed from the outside. Menu: scrambled eggs, biscuits, sausage, gravy, waffles and fixings, a pancake machine, fruit, breads and pastries, cereal, juice, milk, and coffee (probably not a complete list). The room was not overly crowded. Customer service - not pleasant. Checking in was fine. They asked if it was ok that I was on the 2nd floor. I appreciated being asked. I stayed there while attending a wedding in Rupert. I decided to stay an extra night. Looked up online what the price would be - The hotel's website said $88. I went downstairs to see if I could stay an extra night and what the cost would be. The attendant said $97. I showed her the price online and she told me that was only if I booked online. I said that is what I would do-she told me I would have to check out and then check back in later and move rooms. She tried to tell me that I was already getting a good deal because my Friday night stay was $103 so I was getting a $6 discount already. I originally booked my stay on their website. She would not honor the price difference. All she had to do was extend my stay on the computer and re-swipe my key card. Not wanting to change rooms and knowing that I would not be back to the hotel until late in the night. I told her just to extend me the room one extra night. I usually stay at the Hampton Inn in Burley but all rooms were booked that weekend. I will probably go back there. I've never experienced that kind of service when asking for an extended stay.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
So happy that you stayed with us. We are very conveniently located. We have lots of amenities in our rooms. Thank you for mentioning them. I am sorry that you didn't find the refrigerator. It is in one of our beautiful new pieces of furniture in the room. I do want to apologize for the way your trying to extend your stay was handled. I have to say that this is not our normal way of doing business. I am very sorry that this situation was mishandled. We have since engaged our front desk people in some coaching and counseling. Thank you for bringing this to our attention. I hope that you will give us another chance. Our goal is to have 100% satisfaction from our guests. Diane Newman General Manager

"Stay at Best Western Motel in Burley, Idaho"

4
27/04/2016

This is an older motel with medium-sized rooms, but our room was very clean. The staff was helpful and friendly.. The breakfast was perfect, with the breakfast room large and very well maintained/serviced. The food was full-breakfast style and good.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Lawrence, thank you for the review. So happy that you stayed with us. We do have a great staff here, a wonderful housekeeping staff. They do an excellent job on our rooms. Thank you for mentioning our perfect breakfast. We have great food and a beautiful breakfast room. Come back soon and stay with us, our pool opens today. Diane Newman General Manager

"Great Stay"

4
24/04/2016

The Beds were very comfy, the Breakfast Buffet was loaded with great options.I would recommend friends and family to stay here when coming thru Burley Idaho. the time we spent here was comfortable, they had a very friendly staff and were accommodating to our needs as a large group. Thank you .

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Brett, Thank you for the wonderful review. We do have a loaded Breakfast Buffet. Our pillow top mattresses are super comfy. Love it that you mentioned both. We invite you and your family and friends back really soon. You will love our outdoor pool and courtyard. Diane Newman General Manager

"Best I have stayed in!"

5
21/04/2016

Of all the places I have stayed, including other Plus Best Westerns, This is the Best in all ways--loved it! Everyone was friendly, very clean, and having Perkins, which was also very clean, friendly & good food, right there with out having to go outside was great.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Wow Barbara, we are so happy that you stayed here. Thank you for the fantastic review. We are thrilled that we are the BEST of the Best Westerns that you have stayed at. We hope that you have plans to travel this way again really soon. Diane Newman General Manager

"Did we we needed"

4
19/04/2016

Traveling and got in close to midnight. This was no problem for the front desk at all. Good service. Room was clean and quiet. Nothing special to list but that is a good thing. We got a good nights sleep and had a decent breakfast the next morning before hitting the road again

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the nice review. We hope you come back when you and stay longer. So glad that we were able to accommodate your needs for a short stay with us. Diane Newman General Manager

"Getaway"

5
16/04/2016

It was a nice place for a getaway. We stayed three nights and two full days. We were going to go and stay in Twin Fall, but opted to go back to Burley. We checked back into the Best Western Plus. Our rooms were clean. The amenities are close, like food, gas, shopping, and easy access to I84. We would stay at the Best Western Plus again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Hi Deanna, Thank you so much for your kind words about the Best Western Plus Burley Inn. So glad that you got to stay with us for a couple of days. We do have many amenities close by. Please stop by for a couple more days our pool will be open soon. Diane Newman General Manager

"Great location very friendly,"

5
13/04/2016

This was a very excellent hotel to stay at, they had plenty of parking for our truck and trailer, they were very friendly and treated us great. They were very accommodating to our dog. The room was clean and pleasant. they have a outside entrances so you are not stuck in hallways. Would recommend this hotel and will stay again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for leaving us such a great review. We do have lots of space for big rigs to park. Thank you for mentioning our wonderful friendly staff. We would love to have you and your dog stay with us anytime. Hope to see you soon! Diane Newman General Manager

"Very pleasant find"

5
12/04/2016

Found on Internet on AARP site. We're expecting standard hotel experience. BY Burley exceeded our expectations. Nice grounds, very nice room, pet friendly, good breakfast. Overall great place, we'd stop again in a minute.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. So happy that you happened onto us. Glad that we were a delightful surprise to you. We would love to have you back in a minute. Diane Newman General Manager

"A Nice Overnight Stay with BW"

5
11/04/2016

This Best Western PLUS Burley Inn is in a nice location and was perfect for an overnight stay for us. Our room was nice and clean, the restaurant close-by, and the full breakfast was very good with several hot and cold items to choose from. We would have liked to have stayed longer and would like to return again another time.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
So glad that you stayed with us. We are in a great location right off of I - 84. So happy that you took advantage of our great free breakfast and enjoyed our restaurant on site. Please come and visit us again anytime. Diane Newman General Manager

"Charming "

5
10/04/2016

The check in process was slow but the lobby was nice so it helped make the waiting bearable. It has a beautiful courtyard with well maintained grounds. The sand for the volleyball court was clean. The room was comfortable and clean. Nice breakfast. We enjoyed our stay. Thank you!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We do have a clean, beautiful, newly renovated property. So glad that you came and stayed with us. Our courtyard will become even more beautiful with the hundreds of red geraniums that we will be planting. Come back and visit us this summer. Hope to see you soon. Diane Newman General Manager

"Wonderful place!"

4
08/04/2016

I was expecting a typical hotel when we stopped for the night at this Best Western but when we checked in I was immediately impressed. The courtyard is gorgeous, the lobby is beautiful. The complimentary breakfast was filling. The staff was helpful. I will definitely stay at this hotel if I end up in the area again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
So happy to hear that we exceeded your expectations. We do have an impressive property inside and out. Thank you for staying with us and mentioning many of our great amenities. Diane Newman General Manager

"very nice place to stay"

5
07/04/2016

friendly staff, clean, comfortable room, good breakfast...quiet...everything was very good..location was great with restaurant (Perkins) and gas station next door...would highly recommend...reasonably priced

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the nice review. We do have a friendly staff here. Our location is super handy, very easy to get to. Thanks for mentioning our clean, comfy rooms and our wonderful breakfast. We welcome you back anytime. Diane Newman General Manager

"Holy Smokes -- Great Place"

5
06/04/2016

Newly and beautifully renovated. I love it. Great people, great pool, great full complimentary breakfast, great wifi, great clean rooms, great management etc. etc. etc. All of those greats and more add up to a "great" stay. Loved it. I think you will as well. If traveling along I-84 stop here on purpose!!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Wow, thank you for the great review. We do have a GREAT place here in Burley right off of I - 84. Thanks for mentioning all of our GREAT amenities. Come back and see us anytime. We always welcome great guests like you. Diane Newman General Manager

"On the Road - Great stop"

4
06/04/2016

Half way home from vacation - great stopping point. Could have spent more time in town,, but just interested in a meal ad sleep. Internet could have been better. Room was nice and comfy, service good or better. Attached Perkins was a good value for dinner and did not have to deal with wind

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
So glad that you stayed with us. We do have great newly renovated rooms. We are so pleased that you enjoyed our restaurant as well. Come back and see us soon we are getting all geared up for summer. Our Courtyard will be beautiful. Diane Newman General Manager

"Nice grounds"

5
05/04/2016

Very nice setting. Breakfast at Perkins was a big treat. Every staff member I asked help from gave it without hesitation and with enthusiasm. I even had help catching my cat. I would stay here again if I am in the area.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us. We do have a beautiful setting here. You should come back and see our beautiful grounds during the summer. They are spectacular. So I hope that you get back this way sometime soon. We appreciate the great review. Diane Newman General Manager

"Quick trip"

4
03/04/2016

Great hotel for the price. Older hotel but very well maintained. The hot breakfast was very good and well cared for. 2 employees kept up with the busy morning. Bed was great, room was comfortable. Bathroom was small but clean and functional. Enjoyed the M&M's in the lobby.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us. We appreciate the great review. We are so happy that you enjoyed the many amenities that we have to offer, right down to the M&M's. We would welcome you back to stay with us anytime. Diane Newman General Manager

"Must Stay!"

5
02/04/2016

What a terrific hotel. The staff was warm, helpful and welcoming, never tiring of questions asked. The room was great! Shower wonderful and bed comfortable and very clean. We would return. We grabbed a light dinner in the lounge/bar and was welcomed by Jody, smiling and warm with suggestions for dinner. The restaurant adjacent to them does offer a full menu if you're hungrier. The grounds were well groomed and many amenities offered.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review! We do have a warm, friendly, and helpful staff. We appreciate your kind words and even mentioning Jody by name. We are happy that you took advantage of the many wonderful amenities that we have to offer here. Please do come back and stay with us anytime. Diane Newman General Manager

"Best Western . . . . Plus?"

4
31/03/2016

Overnight stay with two small dogs, appreciated the hospitality and the room location. Very nice breakfast set up. Clean rooms. Attached restaurant, Perkins. Comfortable Best Western, but not sure why they have a Plus.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for your stay and for the great review!! Yes, we are a Best Western Plus. Our sleeping rooms and public areas have been recently upgraded and held to a standard that qualifies us as a Plus. We will finish up all of the renovations this year. We will be completely new. We invite you back to to stay with anytime. Have a happy Spring! Diane Newman General Manager

"Stranded College Student in Need of Help"

5
29/03/2016

Let me tell you my story and how The Best Western Plus and it's amazing staff helped me out tremendously. I am from a small town in Nevada, but I attend college in Montana. I went home for a week to visit my family since I didn't have a spring break because I went to Nationals in Missouri with my college basketball team during that time. Going home was great and seeing my family was even better. The day I had to leave I decided to stay in Twin Falls Idaho with one of my old high school friends and I planned on leaving about 4 in the morning to head back to college(about 7 more hours to go). As soon as I got on the road a HUGE snow storm hit me! I am driving a 2015 dodge dart so if you can imagine, this car is not made for this type of weather. The highway was so terrible you couldn't even see the other side of the road. To make it worse I was right behind a semi that slid off the road and almost hit me trying to gain traction. I was on the road for about an hour and it snowed about 5 inches in that time. I knew I had to find the nearest exit because my nerves were going through the roof by how terrified I was. Luckily I BARELY found an exit and it was to Burley Idaho which I have only been to a few times in my life so I am not familiar with the town at all. I pulled into a Hotel parking lot which was by a gas station and got some water and was trying to figure out what I should do. Really just trying to calm myself down from the adrenaline rush I just experienced. Being in college I definitely didn't have the money to stay in a nice hotel like this so basically I was stranded. I had a winter coat in my back seat so the best thing I could think of was to just get some sleep in my car and hope the storm passes. Woke up about 8 am and it was still snowing as hard as it was earlier that morning. There was about a foot and few inches of snow on the ground. My phone was dead and would not charge. I decided to go into the hotel to call my mom and let her know what was going on as I knew she would be worried because she has not heard from me. The front desk over heard my story and let me come sit in the lobby so I could charge my phone and do some classes on my laptop because I was missing class that day. The Sales Manager, Cammon Wutzke, also somewhat heard what I said asked what was going on and took the time to listen to my long story. Being so considerate he took me to the Perkins restaurant that is connected to the hotel and gave me a free meal from there. I felt so blessed that someone was so nice to help this silly little college girl out. To top that off he looked up the weather to where I was going and even called some of his family who lives in Montana to see if it was safe enough for me to drive. It obviously wasn't so the hotel staff got me a nice hotel room right next door and I couldn't be more grateful. I understand these reviews should be about how the hotel looks and it cleanliness and what not, but I honestly don't know what I would do if the staff at the Best Western Plus did not help me out. Amazing people that genuinely care about their customers. I would recommend anyone to come to this hotel if you want to feel welcomed and comfortable. These people barely knew my name and treated me like family. I would like to say thank you to the staff of The Best Western Plus and especially Cammon Wutzke for taking care of me.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the amazing review. We are really committed to taking care of people. We are so happy that you came into our hotel and gave us that opportunity. We have a wonderful staff here that genuinely care about people. I am grateful to Cammon as you are that he was listening with his ears as well as his heart on that very snowy morning. Safe travels from here on out and please come back and see us anytime. Diane Newman General Manager

"Beyond my expecations"

5
28/03/2016

I was very impressed with this hotel stay. Excellent customer service, good value, modern rooms, tasty breakfast. i would highly recommend this hotel for anyone passing thru Burley Idaho. The bed was comfortable, easy to operate thermostat, friendly staff. and helpful. The breakfast had multiple options for eating and this would be a great stop for a family.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you so much for staying with us. We are so pleased that you enjoyed all that we have to offer at our great hotel. We do have a wonderful full service Best Western Plus here in Burley Idaho. Thank you for the great review. Please come back and stay with us anytime. Diane Newman General Manager

"Youth Convention"

1
19/03/2016

I have stayed at this hotel in the past and enjoyed my visit. However this time we were sharing this location with a extremely large youth group. The people next door kept us awake till 12:30, paper thin walls. Next time we check out the Fairfield Inn.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We really appreciate your stay. So sorry to hear that you had a less than perfect experience. We have addressed this issue with the conference director. I know that this does not make your experience any different. I am very sorry. I do hope that you will give another chance in the future. Diane Newman General Manager

"Burley Best Western"

2
18/03/2016

This USED to be our go-to place to stay when in the Burley, Idaho area. They are still pet friendly but no longer smoker friendly. After visiting family, we came back to find ants in our bathroom. In December! Called the front desk and was told he had nothing to help us get rid of them. When we checked out a couple days later, the front desk knew nothing about the ants.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Yes, we are a 100 % Non -smoking facility now. We are finding this to be very positive. Also, just wanting you to know that since clear back in December we have no ant issues in any of our rooms. We would be happy to invite you back to stay with us anytime. Diane Newman General Manager

"Great place!"

5
11/03/2016

Just checked in and the room is so clean! Hand sanitizer near the phone and remote, love that! Great bed. Coffee maker, hair dryer, iron and board, fridge and clock. No microwave tho. Restaurant amd gas station next door. Easy to get to and close to freeway. Staff was super checking us in. Well lit outside parking. Would stay again!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you so much for the fabulous review. Sounds like you really enjoyed our place. We have so much to offer at our newly remodeled Best Western Plus. Come back and see us soon, our Perkins Restaurant look have a whole new look the end of May. Diane Newman General Manager

"Parking At Unit"

4
08/03/2016

The only hotel we had parking at our unit and which had a restaurant Perkins attached to the hotel. The walk to the main area was quite far away from our room on cold evening and morning. The room was huge with nice lounge chair and everything neat and clean. Very friendly staff helped us. Perkins served good homestyle country cooking. We also tried their famous pie for dessert. Dog Friendly

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us. We do have a large property here in Burley. It is so great to have the Perkins restaurant attached to the hotel. We are so happy that everything was great with your room and our staff. Please come back and stay with us anytime. Diane Newman General Manager

"Convenient location"

4
03/03/2016

We stayed in two rooms for one night while on our way to visit Pomerelle Mountain Resort. The hotel is conveniently located off I-84 and just 28 miles from the resort. We liked that the hotel offers complimentary: buffet breakfast (hot & cold), all day coffee/tea, M&Ms - even though there were restaurant and bar/lounge on site. The hotel's remodeled rooms are clean and well equipped with flat screen TV, many outlets for charging our numerous devices, free wifi, refrigerator, comfortable beds and bright lighting.  The hotel's main building which houses the lobby/check in and other public areas are located next to a gas station and close to fast food and other restaurants and shopping. The rooms are in a separate U-shaped building behind and thus set away from the road and businesses - the layout makes the rooms quieter than expected. However, because it's a separate building, you have to go outside to get to the rooms. The doors to each room are outside (no enclosed, interior lobby) and face the pool area which was closed when we visited. Parking is outdoors and behind the rooms. Staff is very friendly.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Wow, it sounds like you had a marvelous time here. We do have a wonderful place. With all of our recent upgrading ,remodeling, excellent location, and the many amenities that we offer - we are a hard place to beat. Thanks so much for staying with us. Please come back any time even when you are not heading to a ski hill. Diane Newman General Manager

"Very nice Best Western"

4
26/02/2016

Clean, elegant motel, not hotel. Hotels are indoors. This was more like a motor lodge, but with a really nice fancy lobby. Decent price. Comfortable rooms with comforters on bed. Bathtubs. Awwww. Great breakfast. Also no elevator.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thanks so much for staying with us. Yes, our hotel has inside and outside entrances. We just renovated our sleeping rooms and all of our public space. So happy that you mentioned our gorgeous new lobby. One of our projects for next year is the elevator. So please come back and stay with is again. You will love our place in the summer. Diane Newman General Manager

"Enjoyed my stay"

3
19/02/2016

I enjoyed my stay at the Burley Best Western Inn. Its rooms were a little dated and the TV was in some zoom in mode on the cable, but it was clean and comfortable and close to some great tasty restaurants. I was recommended a Mexican food place on the complex there close by and it was amazingly flavorful with good service. I would go back again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the nice review. Glad that you enjoyed your stay. Our rooms are brand new and they do look great. We have many great eateries within walking distance of our property. We also have our very own restaurant on site. Please come back and stay with us anytime. Diane Newman General Manager

"Great stay"

5
15/02/2016

I was in Burley for a fire academy and stayed here. It was very clean, comfortable, the staff was very friendly, and the complimentary breakfast was excellent. It was nice that it was walking distance to restaurants and there was even a small lounge in the lobby. I will definitely stay here again next year.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. WE love the weekend that the firemen stay with us. We look forward to it every year. So glad that you enjoyed our place here in Burley. We would love to have you stay with us anytime. Diane Newman General Manager

"Spacious Grounds with Pool and Volleyball Pit---Perfect for Family Vacations"

4
14/02/2016

Burley's Best Western does a great job of offering a convenient location for travelers along Hwy 84. Terrific amenities for families, or the commuter who needs an overnight lodging. The rooms are clean, spacious, reasonably priced and close to fast food restaurants, as well as a Perkins on-site. The rooms offer comfortable beds, free wi-fi, separate dressing areas from the bathroom and access to a variety of TV programming. It's close to the Frwy off-ramp, but the noise level is non-existent in the rooms. I'd recommend this to anyone seeking a good, moderately priced motel that reflects yers of good care and maintenance.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the fabulous review. We think we have a terrific place here in Burley as well. We do have a great location with many amenities surrounding us. We have many amenities here at our property. Please come back and stay with us any time. Thank you, Diane Newman General Manager

"Incredible Management and Staff"

5
19/01/2016

I crashed my car near Burley, Idaho and the tow truck took me and my little sister to the Best Western PLUS Burley Inn. It was a stressful situation but the staff helped us a lot. The General manager gave us a complimentary hotel room for the night and hot continental breakfast in the morning. The front desk worker Garrett was very friendly even in my stressed state. The beds were comfy and warm. Overall, the management and staff made this experience exceptional and they helped us in one of the most stressful situations I have ever been in.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the sweet review. It was our pleasure to help out however we could at such a stressful time. We hope all is going well. Come back and see us on a better note. Diane Newman General Manager

"Dependable quality"

4
19/01/2016

We've stayed here many times and have always been satisfied with our time here. They added a great breakfast (included) since last time we were here. Very easy access to and from the highway, and there's a good Mexican restaurant within walking distance, El Corporal. In room wifi was good, rooms are very clean and comfortable.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We are so glad that you enjoyed our fantastic breakfast. Thank you for mentioning our easy access to and from the highway. We think are rooms are pretty special as well. Diane Newman General Manager

"Great Value"

5
18/01/2016

Great location off the freeway. Great value. Enjoyed the (included) breakfasts. The staff at both the check-in desk and the Perkins Restaurant were very friendly and cordial. Since our stay was in January and it was very cold, we enjoyed the very warm (hot) water for showers and baths and the courtesy coffee/hot chocolate bar.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We love our staff, we think they are great too. We would love to have you come back and stay with us anytime. Thanks for mentioning our great access off of the freeway. Diane Newman General Manager

"Upgrade needed"

3
12/01/2016

No pool or hot tub available as manager told us they are not compliant with disability access and shut down. Internet is like a gerbil on a wheel. Slowwwwwww doesn't begin to describe it so be prepared. Most uncomfortable beds I've slept on in three countries in the past year.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
WOW, I am sorry that you feel this way, were you ever misinformed. We have a beautiful olympic sized OUTDOOR pool, that is completely compliant. So our pool is SEASONAL. We don't have a hot tub and we do not claim to have a hot tub. We have just recently upgraded. An upgrade is NOT needed. We have wonderful pillow top mattresses. Not sure where you stayed. People love our beds and pillows. Diane Newman General Manager

"Stay at Best Western in Burley, ID"

5
12/01/2016

Nice hotel, and very nice staff. We had plenty of parking -- this is a great location for a personal get away or retreat. We arrived late and the staff were helpful in checking us in quickly, so we could go to our room and then look for something to eat.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for the great review. So happy that you mentioned our nice staff and hotel. We would invite you back for a get away and retreat anytime. Diane Newman General Manager

"Been to better Breakfast was great"

3
06/01/2016

I'm easy to please, however...this was a Murphy's Law Experience. Didn't get my wake up call, no clock in the room, coffee pot was missing the packet holder (no coffee) Somehow I was in a handicap room... I did go to breakfast and it was really good.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
You are right. We totally put you in the wrong type of room. I really appreciate your kind words about our Breakfast. I hope that you will give us another chance, so that we can make it perfect for you. Diane Newman General Manager

"The Best of Best Western"

5
06/01/2016

I have stayed at Burley Inn many times. It is always a pleasure to return. The beds are comfortable, rooms are clean and quiet. The remodel looks great !!! I recently purchased pillows from them for home use - They are that comfortable. The current front desk manager Shannon is almost the best ever.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for staying with us and thank you for the wonderful review. We agree that our remodel is great!! Our staff is superb as well. Please come back any time and enjoy our comfy bed and pillows. Diane Newman General Manager

"Excellent"

5
01/01/2016

Was very tired..traveled 850 miles in snow, sleet and slick roads...so please with the service when we checked in! Would definitely recommend for business or pleasure to others. The first night of our trip we stayed at Best Western in Flag City, California and was equally pleased!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review. So pleased that we were just what you needed after a long day on the road. We do have great customer service at our hotel. Thank you for pointing it out. Please come back anytime. Diane Newman General Manager

"I was at a company Christmas Party there"

1
29/12/2015

I recently attended a company christmas party at the Best Western and I was just appalled to hear the General Manager complaining to a fellow attendee that the food couldn't have been very good because there was so much chaos in the kitchen, as a customer based company employee I couldn't believe the General Manager of the Best Western was complaining to a customer that the food must not have been good because of what happened in the kitchen, when do you ever have a conversation with a customer where you immediately start making excuses for the food maybe being not as good as it could have been, if I was the chef or banquet manager I would have been outraged, but then I hear they fired the new banquet manager after only a month so maybe he or she heard and did complain. I thought the food was great and so was the service.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
I was actually expecting a review like this. Yes, I did let a Banquet Manager go. Several other employees as well. It's always interesting when friends of disgruntled employees get involved on social media. Diane Newman General Manager

"Pretty nice"

4
28/12/2015

It has been updated so the rooms are nice. I didn't like the fact that our room had outside access(should have research that more thoroughly). Beds are soft but firm, pillows are full. The bathroom was very small. Walls were pretty thin. The breakfast was excellent.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review. When you come back in the future be sure to let us know if you would rather have a room inside the lobby. We appreciate your kind words. Have a prosperous new year ahead. Diane Newman General Manager

"Lack luster"

3
27/12/2015

Staff seemed unconcerned with issues. There was a question of price that was handled well but after that it was down hill. All calls to the front desk went with oh sorry, and no offers to help remedy the situation.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
I am sorry to hear that you were not completely satisfied with your stay. This certainly is not the normal for us. We will take this review very seriously and get things corrected. I hope that we get another chance in the future to get it perfect for you. Diane Newman General Manager

"Where I always stay in Burley"

4
24/12/2015

I'm a truck driver so I tend do be limited in where I can stay, meaning I need to have space to park my rig. This place is clean, quiet, the service is great, the rooms are nice and I can park my truck in their lot. The Mexican place next door (not the Taco Bell) serves a pretty descent meal. Every time I'm in Burley I stay here.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We appreciate so much that we are your place in Burley. Thank you for the review. I hope that we continue to be your place for years to come. Happy New Year. Diane Newman General Manager

"Best Western Burley Inn"

5
22/12/2015

This is my third stay at the Best Western Burley Inn. Garrett is the best front desk clerk I've encountered in a very long time. He is courteous, friendly and helpful. Burley is a halfway destination point for me so I plan to stay there as long as I need to make this particular trip. There is trailer parking on-site, a Perkins restaurant, a bar and a couple fuel stations. A very convenient place.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thanks for the great review. We think that Garrett is pretty great as well. Glad to hear that we are a convenient place for you. Would love to have you back any time. Happy New Year. Diane Newman General Manager

"Quick Trip"

5
20/12/2015

We always are pleased staying here. This trip we were able to check in early when we arrived in town, which was nice. The staff are very friendly and helpful. Was a little surprised the breakfast buffet was changed. That was what I enjoyed when staying here. But it was just as good with a few things missing.

"Great place, Staff is fantastic"

5
15/12/2015

Stayed one night for a conference, staff was all extremely helpful and accommodating to last minute needs and changes. Tara and Breanna gave the extra effort to make sure things went perfectly. The food was delicious. Everything ran like a machine.

"Okay for 1 night"

3
11/12/2015

This hotel is conveniently located off of I-84. It is an older property which has had attempts to upgrade. Rooms are small but clean. Our room had a refrigerator but no microwave. The bed was interesting as the sheets were threadbare and wrinkled and wouldn't stay in place as it appeared king size sheets were used on a queen bed with no mattress pad. The mattress was soft and not the most comfortable for my back. The breakfast room was what you would expect and staff was friendly. We ate dinner at the adjacent Perkins which was nothing special and would look for something else on a future visit. Not sure how this property qualifies as a Best Western Plus other than for its size and meeting rooms.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We appreciate you staying with us. Thank you for the feedback. We are not sure that you are describing our beds. Where we are a PLUS we definitely had fitted sheets on our bed. We have just recently renovated and have a beautiful product. Diane Newman General Manager

"Clean Room"

3
05/12/2015

Our room was clean but with small water closet. the breakfast buffet was pretty standard with scrambled eggs, link sausage, biscuits & Gravy, make your own waffles, cereal, pastries, fruit, and juices.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review and speaking of our clean rooms. We house excellent housekeepers at the property. They do an amazing job. Thanks for pointing out all of the great food we serve for our complimentary breakfast. We have bacon every other day as well. Hope to have you back really soon. Diane Newman General Manager

"Really? "

2
04/12/2015

Traveling from the east coast to the west coast and decided to stop here in Burley and not continue on to Twin Falls do to the reviews of this hotel. I think I am closing in on 150 reviews on trip advisor and I have to say this is by far the worst hotel experience I have ever had.The front desk person was not professional. They bar had obviously local belligerent drunks watching Thursday Night Football. The food in the bar was terrible Perkins restaurant from next door. The water in the shower I had to jimmy rig to get it to turn on. I don't know what else to say but this place is simply worth passing by. The beds are very comfortable but the experience is not.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
It is always concerning to receive low marks on Trip Advisor. I apologize for your experience, but would love to speak with you personally about your disappointment. On the same day as your review, we received the following review via Best Western Medalia. "Staff in the bar have been great on both of our stays. The drinks and food are perfect. We love the open core area, and the heating/air conditioning are quiet. The shower is a god-send. We also travel with our dog and really appreciate being able to stay with him." Again, we apologize that your stay was not on par with the review above. We strive for the best service possible and wish you the best in your travels. Diane Newman General Manager

"Excellent place to stay"

5
10/11/2015

The room, facilities, staff and restaurant were all very good. This is an excellent place to hold a conference. The location is central to State-wide meetings. The staff was always polite and efficient.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. We loved having your conference here at our place. We are the perfect facility and location for a conference in the state. We are looking forward in having you back. Diane Newman General Manager

"Staying with quality"

5
10/11/2015

The last two times I have stayed at Best Western properties, the service and welcome has been outstanding. The room was clean and well appointed. The internet was helpful; and easy to use. The staff is outstanding in their service and welcoming.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We love it that you are staying with Best Western Properties. So happy that you were our guest. We are pleased that we delivered what you were expecting from a Best Western. Come and stay with us anytime. Diane Newman General Manager

"All in one place"

5
06/11/2015

Once you check in, there is no need to go anywhere else. There is a lounge and restaurant attached! Perfect setup when traveling. The hotel and restaurant staff are a top shelf group. Parking is very easy, even with a truck and trailer.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We are a pretty handy place. Being a full service property. So glad that you enjoyed our one stop shop, we really do have it all here. We would love to have you back any time. Diane Newman General Manager

"Nice rooms, updated facility, out of the way location"

4
03/11/2015

We selected the Best Western in Burley ID for several reasons: we had had several recent good experiences with Best Western Plus hotels; TripAdvisor reviews; we had driven about as far as we could stand to that day. Normally we prefer hotels whose rooms open into an interior hallway, but after we checked in we found that it was the kind where the room opens to the parking lot. Nevertheless, we enjoyed our stay in the room. The 'Plus' in Best Western Plus is evidently awarded to new facilities that are newly constructed or recently renovated. Our room had new furniture in the sleeping area and new finishes and fixtures in the bathroom. The breakfast room was spacious and the hot and cold food selections were above average. But there is one flaw in the design of the breakfast room - a door to the outside opens directly into the breakfast room. Whenever anyone enters or leaves thru that door, the nearest 7 or 8 tables are unfortunately reminded of the weather outside. There should at least be a vestibule. In spite of this, we would stay again at this hotel.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the great review. So pleased that you enjoyed the beautiful outcome of our renovation. On our to do list is a Vestibule in the exact place that you spoke of. We would live to have you back soon. Diane Newman General Manager

"Bustling Burley"

5
02/11/2015

This BW property deserves its Plus rating. Quality throughout the facility from the reception area to the room. Only complaint -- stopper on the sink was out of order. I find this more and more often, that attention to detail is lacking and many motels. It is like it is the guest's job to identify and report the problem.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review and the feedback. We agree that it is certainly is NOT the guests job to find small problems in the rooms. The stopper will be fixed immediately. We appreciate you staying with us and invite you back anytime. Diane Newman General Manager

"Pheasants Forever Hunt"

5
26/10/2015

The Best Western Plus in Burley, ID is the best choice for lodging in the area. The rooms were excellent, breakfast was excellent, and the staff did everything possible to make all of us welcome and comfortable. I will definitely make this hotel my choice in the future.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Love hearing that we are your hotel of choice. We appreciate your positive feedback and appreciate you coming here over the years. Hope to see you again really soon. Diane Newman General Manager

"10 out of 10!"

5
26/10/2015

This hotel is a 10 in every way. The hotel lobby is newly renovated and gorgeous. The hotel rooms are very nicely appointed with large flat screen TV's and very comfortable beds. The breakfast room is newly remodeled as well and is very clean and modern and the food and service is excellent. The hotel staff is extremely friendly and always had a smile and a hello. The outside courtyard area is so beautifully landscaped with a relaxing pool area. You can't ask for anything more.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Wow, thank you for the review. So wonderful that you identified all of the greatness about our place. Our renovations have turned out splendidly. The owners of this property are so key in helping this property be the absolute best that it can be. Thank you for staying with us, we hope you return soon. Diane Newman General Manager

"Love the Flowers"

5
25/10/2015

Hundreds of Beautiful Geraniums in full Bloom even in Late October, trees around the pool were beautiful as were the well manicured lawns. Was treated like a Diamond Member! Lobby area is fantastic, desk top computer, comfy chairs, fire place, coffee, great area to relax.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We are glad that you found our place so relaxing. It is fantastic!! Those hundreds of Red Geraniums have become our signature. Thanks for the great review. Diane Newman General Manager

"SUPER"

5
21/10/2015

Everything was great here. I especially enjoyed the beautifully manicured grounds. Absolutely gorgeous in the middle of idaho's desert. The beds were nice and comfy too. I REALLY liked the recent upgrades; the new furniture, linens etc. The water pressure in the shower was VERY relaxing. I will be timing my trip in the future so I can stop at this particular hotel.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We are SUPER happy that you stayed with us. So glad that you loved all that we have to offer at our Best Western. We hope that your travel plans include us in the very near future. We look forward to your return visit. Diane Newman General Manager

"On the road"

5
20/10/2015

If you need a quiet nights sleep off I 84, stop in at Burleys Best Western. The best breakfast I have had at any Best Western and I've been to many. Nice easy access for large trucks, and has a Perkins Restaurant on site.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Love the positive feedback. Nice knowing how we stack up against other Best Westerns. We are a great stop right off I 84. Thanks for staying with us. We would be happy to have you stay with us anytime. Diane Newman General Manager

"Comfortable"

4
16/10/2015

Comfortable; nothing special in roadside accommodations. Dog friendly. A night by the side of the interstate in an improbable location, to visit La Plaza Restaurant in Buhl, ID, on the way to Las Vegas (It ain't happening in Burley)

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We are a very comfortable place to stay. A great location right off of the freeway. You are right we are not Vegas. Thank you for the review. Diane Newman General Manager

"Comfortable overnight stay"

4
15/10/2015

Nice lobby & grounds, pleasant reception staff. We were only there for one night, and we were quite comfortable. The room was smallish, but again it was a short stay and we weren't having a dance party. Wifi worked just fine. Breakfast was good & plentiful.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the wonderful review. We are pleased that we were able to meet your needs. Come back when you can stay and enjoy our beautiful courtyard a little longer. Diane Newman General Manager

"Excellent Experience"

5
11/10/2015

We have stayed at this location in the past, and planned our most current trip around staying here as we were heading to California. The staff is efficient, courteous and friendly. Rooms are extremely clean and comfortable as well as pleasing to the senses. Breakfast is above average and the location is easily accessible. Thanks again, for a great stay!

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the EXCELLENT review!!! We are so pleased that we are part of your travel plans. We appreciate all of the positive remarks. Would love to have you back anytime. Diane Newman General Manager

"Service not helpful"

3
11/10/2015

I was disappointed in the level of helpfulness provided by the two front desk employees. There was no willingness to provide help with anything including assistance with future reservations or suggestions about use of a microwave somewhere on the premises.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
I do appreciate the feedback. With this review we took the opportunity for a teaching moment. We will do better. We are sorry that everything wasn't perfect for you. Hopefully you will give us another chance to show that we can be great. Diane Newman General Manager

"Nice stop over...."

4
10/10/2015

I was pleasantly surprised by this property. Dog friendly, staff congenial and rooms large, clean and comfortable. It was nice to have access to the restaurant also. We arrived late evening and were able to get a salad and sandwich. The food was convenient and decent.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review. Sounds like we were just what you needed. We would love to have you back anytime. Diane Newman General Manager

"Nice Hotel But A Little Dated"

4
04/10/2015

I attended a convention at this hotel. While the section of the hotel that I stayed in was the "motor lodge" section the room was clean and comfortable. I enjoyed very much the comfortable mattress in my room and I slept quite well. During the convention the service staff was outstanding in accommodating the needs of the attendees. What was particularly impressive was the a/v equipment provided by the hotel. There were no problems with the mikes and the sound system. The banquet and breakfast meals served by the hotel were decent and I never heard any of the attendees complain about portion size.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We are so glad that you spent the weekend with us. The conference went very well. I am thinking that this review is about our Budget Motel which is next door to the Best Western Plus Burley Inn . The Burley Inn just finished a complete renovation. We are aware that our Budget Motel could use a fresher face. Thank you so much for the feedback. Diane Newman General Manager

"Enjoyable Stay"

5
01/10/2015

My recent stay at Best Western for a Writer's Conference went smoothly. The service and room accommodations were ideal. Several times staff members helped hang signs or provide pencil sharpeners. I heard of no problems and plan to stay there again if I am in the Burley area.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
We loved having your conference here. So glad all went well with it. Thank you for your kind words about our staff. They truly are great. You are welcome back for what ever the need. Diane Newman General Manager

"Great Spot, Great location"

5
30/09/2015

The room was just great, clean and comfortable. It was actually also very quiet and located in a great spot. Nearby restaurants, WalMart and gas stations on the premises. Had a really nice hot breakfast with lots of cold items to satisfy anyone. The pool was very nice, even though an outdoor with a very cozy and nice fitness center that I made good use of. I actually walked downtown from there, takes about 45 minutes. Would definitely stay there again.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Thank you for the review. So glad that you took advantage of some of the wonderful amenities that we have to offer. We appreciate you noticing and mentioning our great location. Welcome back anytime. Diane Newman General Manager

"Excellent place for family or business.."

5
28/09/2015

Desk clerk at check in was very pleasant and helpful. As a diamond member we received our gift bag and was able to check in early with out a hitch. Lovely room, beautiful grounds, very comfortable bed, nice furnishings. The place is huge and was full with 2 conventions and a couple of baseball teams. No problems with anything, very quiet comfortable night. All the amenities you could need. Breakfast was excellent. Dinner at the adjoining Perkins restaurant was adequate. Very clean, comfortable, pleasant surroundings. We would stay there again in a heartbeat. Price was very reasonable for the quality.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Dear Wyoming guests. So pleased that you had a wonderful stay. We appreciate that you mentioned everything about our great place. We would love to have you back anytime. Diane Newman General Manager

"Arrived late, left early"

4
25/09/2015

We arrived at 2am and checked out at 8am so we didn't get much of a stay in this hotel. What I did observe is that the water was hot, the bed was very comfortable, the staff was helpful, and the inner courtyard with pool & volleyball courts was BEAUTIFUL.

bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review
Ok, short stay guests. So glad that you enjoyed the offering that we have in the short six hours that your were at our place. Please come back when you can stay longer and enjoy all that is here. Diane Newman General Manager