Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
Seleccione la opción Klarna « Pago en 3 veces SIN COSTO » al momento de pagar su estancia. El pago en 3 veces sin intereses es válido únicamente para las tarifas en línea no cancelables y no reembolsables.
Nuestro servicio comercial dedicado para grupos de negocios y de ocio está a su disposición.
Attractive, clean rooms. fine breakfast as well as Perkins adjoining. Beautiful pool. Convenient to local businesses and services.
Dear Liz, Thank you for choosing Best Western Plus Burley Inn. We're glad you had an incredible time with us and loved our peaceful, comfortable rooms and delicious breakfast offerings. It's also great you had the opportunity to relax in our Olympic-sized pool and explore our central Burley location. We hope you join us again for another cozy stay and a chance to enjoy our pleasant courtyard oasis! Sincerely, Best Western Plus Burley Inn
The location is easy on/off I-84, with amenities very close. On site is a restaurant too. Rooms are or were very clean, with comfortable beds. You will pick up a little guest noise from neighboring rooms; however, it is very manageable with your television on or surfing on your phone/computer. This is a two story complex with elevators to the second floor if you do not want to take the stairs. Lots of amenities, such as, volleyball area, hot tub, good sized pool, large courtyard, restaurant on site, and much more!
Dear Wsinguy, It brings great satisfaction to our team at Best Western Plus Burley Inn to know you enjoyed your recent stay. It is wonderful that you found your room to be clean and comfortable, and that our location was ideal for you. We are especially pleased to know you enjoyed our outdoor aquatic and athletic amenities and courtyard, and we hope to welcome you back in the future. Sincerely, Best Western Plus Burley Inn
This was quite possibly the worst hotel I've ever stayed in. The rooms were dirty. I was able to move from the first room we were given. The second one was still not clean. There were about 20 or so men out in the pool and grounds playing loud music, drinking and playing poker. It is definitely not family friendly despite the reviews. My kids were disappointed they couldn't use the pool. We had to walk the dog at about midnight and there were still 3-4 men hanging out around the stairwells. It does not feel safe. We didn't sleep at all and finally left at 5 am to just get out. The only plus side is that the grounds do look nice at that time with no one else up.
We know that your time is valuable, so thank you for taking a moment to share your comments. It's important to us that everyone at our property feels comfortable, and the safety of our guests is of the utmost importance to us. We assure you that we take extensive measures to ensure a secure environment, and we are always happy to discuss the best ways to navigate our city with any guests who may be unfamiliar with it. Please accept our sincere apologies for the concerns you had during your stay. We appreciate you noting the areas where you saw room for improvement; these will be looked into by our team so that we can ensure everything is as it should be. If your travels bring you back this way, we would be very grateful for the opportunity to welcome you and your family again. Sincerely, Best Western Plus Burley Inn
Best place to stay if traveling with pets, our dogs loved the courtyard! Room was clean and comfortable. Staff was friendly and courteous. We will definitely stay again.
Dear Nancy, Thank you for the wonderful feedback regarding your stay at Best Western Plus Burley Inn & Convention Center! We love that the courtyard earned a paws-up from your dogs and that our team helped make the visit welcoming for everyone. We are thrilled you will be back and look forward to your next stay! Sincerely, Best Western Plus Burley Inn
Room was nice enough, but the outside hot tub was - and had been out of service for a while plus the outdoor pool was pretty cold. The treadmill was also out of service. There is NO elevator, so if you can't run the stairs, get a first floor room. Perkins restaurant is attached, but the breakfast included with the room is nothing special.
Dear Richard, Thank you for sharing your experience with us. It's encouraging that you found your room comfortable. We do apologize about the miscommunication you received in regards to our elevator, which is conveniently located within an equal distance of all rooms. However, it's disappointing that some amenities were unavailable during your stay and that our outdoor pool wasn't as enjoyable as expected. Feedback like yours helps us identify opportunities to improve our overall accommodations. All of the items that you have mentioned above are in perfect working order at this point. We hope you'll give us another chance to provide a more satisfying visit in the future. Sincerely, Best Western Plus Burley Inn
Outstanding and well worth the stay!
Thank you for the amazing review! "Best of the Best" is about as good as it gets, and we couldn't be more thrilled to hear it! Knowing that your stay at Best Western Plus Burley Inn exceeded expectations makes our day. We truly appreciate your enthusiasm and kind words, and we can't wait to welcome you back for another outstanding visit! Sincerely, Best Western Plus Burley Inn
The hotel is in a very convenient location. Our room was clean and comfortable. The staff were super. The walls between rooms must be very thin because we could here the folks in the next room clearly. They do not offer a complimentary breakfast. The Perkins restaurant attached to the hotel is convenient. The price is high for just a room for the night.
Dear John, We're glad to hear that our team made you feel right at home and that everything from your comfortable room to our ideal location was perfect for your stay. However, we regret any confusion you may have had about our breakfast. We offer a complimentary breakfast from 6 AM to 9:30 AM on weekdays and 6 AM - 10 AM on weekends, with options such as biscuits and gravy, fresh eggs, bacon, sausage, and more. If you have any questions, please feel free to reach out to us at any time! We always aim to provide a comfortable, peaceful stay, and our team works to ensure this is the case. Thank you for staying with us, and if you ever need anything, know that our team will always be here to welcome you back. Sincerely, Best Western Plus Burley Inn
From the outside, this looks like a small hotel. Inside, it is absolutely magnificent! The bedrooms are super comfortable, clean and nice decor. The food at the hotel was tasty too! Definately coming back here!!
Having you as our guest was such a pleasure! We are thrilled that what may have seemed modest from the outside revealed a truly impressive experience once you arrived. It is wonderful to know you found your room beautifully appointed and exceptionally clean, and that the food added even more enjoyment to your stay. Knowing that our team helped make the visit memorable means a great deal to us as well. Thank you for your kind words and enthusiasm about returning, and we look forward to welcoming you back again soon. Sincerely, Best Western Plus Burley Inn
We appreciate the guest services of this hotel. The welcome board is such a sweet thing upon entry. The courtyard is nice as well and offers a very relaxing space as well as pool, hot tub and volleyball area and shuffle board game. The birds singing in the trees to bring a sweet feel to the courtyard. The breakfast area was well maintained and large. Our room was okay. I will say depending on the thoughtfulness of other guest it may seem like the walls are too thin. It is n ice having onsite two restaurant choices as well as others within in walking distance.
Dear Diana, Thank you for staying with us and for taking the time to offer your feedback. We are pleased to hear you experienced excellent guest service and that you found our freshly landscaped courtyard oasis to provide a serene respite during your visit. It is also wonderful to know you enjoyed our breakfast options, but we regret that some external sounds made their way into your room. We hope you will give us another opportunity to exceed your expectations in the future. Sincerely, Best Western Plus Burley Inn
Best Westerns are generally a good choice in which to stay especially if you are travelling with a pet. This Best Western though, was top of the line. We were extremely impressed with the room and the hotel, and the service, was as usual, friendly. Those bringing pets are placed in their own section which has an area to walk your dog. And, the price was very competitive. I would definitely stay here again and would very much recommend this hotel.
Thank you for such a wonderful review! We're delighted to know your stay at Best Western Plus Burley Inn exceeded expectations and that you consider us a “top of the line” choice when visiting Idaho. As a Perfect Pet Property, we take pride in offering a welcoming environment for every guest, including the furry ones, with dedicated walking areas and convenient accommodations. During the colder months, our heated hot tub and gourmet coffee are guest favorites for unwinding and warming up after a day of travel. It's great to hear that our friendly service, comfortable rooms, and competitive rates made your stay so enjoyable. We look forward to welcoming you and your pet back soon for another terrific stay at our full-service property! Sincerely, Best Western Plus Burley Inn
Great customer sevice and very clean rooms! Excellent breakfast bar with fresh coffee! Nice pool and suiting areas! We will return again!
Dear Mandrgames, Thank you for your wonderful review of Best Western Plus Burley Inn! We're thrilled to hear you enjoyed our clean rooms, excellent breakfast bar, and relaxing pool and seating areas. You're absolutely right, these features make for a fantastic stay, especially the new gourmet coffee machine. Our guests also enjoy our courtyard oasis, which is the perfect place to unwind during the summer months. We can't wait for you to return and visit the courtyard again on your next stay, especially when the flowers are in bloom. With easy access on and off the freeway and our Full-Service Property amenities, we aim to make every stay comfortable and memorable. We look forward to welcoming you back soon! Sincerely, Best Western Plus Burley Inn
Great value & breakfast! Super pet friendly. Lovely inside courtyard where the hot tub, pool, volleyball court and breakfast outside seating is. There are also a couple restaurants nearby (the day we traveled, many were closed on Sunday). When you check in, your pet gets a "welcome letter" from peaches & potato with some treats and pet rules. Super cute
Dear Mary, Thank you so much for your terrific feedback and for staying with us at Best Western Plus Burley Inn. We're glad our perfect pet property and incredible location stood out, along with our delicious, fresh breakfast options. It's wonderful you were able to enjoy our outdoor activities, from the refreshing pool to the volleyball court and beautiful courtyard oasis. We look forward to welcoming you back soon! Sincerely, Best Western Plus Burley Inn
Appears to be blood on shower curtain, plenty of lint and cobwebs in the bathroom vent, hair in the tub. Strong air freshener smell covering up who knows what. Room doesn't look like its been updated since the 90s.
Dear Tim, Thank you for taking the time to share your experience. We're truly sorry to hear your visit wasn't the charming and clean stay it should have been, and we appreciate your transparency. Feedback like yours helps us grow and improve, and we hope to welcome you back for a visit that reflects the high standards we strive to uphold. Sincerely, Best Western Plus Burley Inn
This has to be the smallest hotel room we've ever been in. The microwave and coffee maker went on the bathroom counters. The furniture filled the rest of the room with no place to put a second luggage rack. I had to call the front office and ask for a coffee maker. She said I could come get it. I said I don't think so, nicely, and they brought one. I didn't quite get that tho. Both nightstands could have used plug in chargers. Breakfast was fine, nice bright dining area. But, again, the king bed room was just so small. When we checked in at 3 we were told there was a $20 fee for early check in as check in was at 4. Now we'd just traveled 9 hours and we weren't about to sit in the lobby for an hour and this fee was never mentioned when I made direct reservations. I'm looking to see my credit card statement. Never ever ever heard of this before from any hotel. Early check in is 11 AM or 1 but not 3 pm especially when the room is ready and the parking lot is basically empty.
Dear Candy, Thank you for taking the time to share your experience. We're glad you enjoyed the bright breakfast area and that our team brought a coffee maker to your room when requested. However, we're truly sorry the size and layout of the room did not feel comfortable or functional. Your note about the limited outlets and the inconvenience with the early check-in fee is also appreciated. We'll be sure to discuss your comments with our team to ensure our high standards are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to change your lasting impression. Sincerely, Best Western Plus Burley Inn
Nice location, plenty of parking even for large semi . There is a restaurant and lounge on the property which makes it nice, not having to travel after being on the road for so long. There is a convenient store close by as well as a fueling station. Fast food is also available within walking distance.
Dear Roger, Thank you for choosing Best Western Plus Burley Inn! We're pleased you had no trouble parking and that our property was a great place for you to relax after a long stint on the road. It was wonderful hosting you, and we hope you'll keep us in mind the next time you're in Burley. Sincerely, Best Western Plus Burley Inn
We recently stayed for two nights at this motel. It had one of the best properties for dogs of any motel we have ever stayed at, and that is quite a large number. Almost the entire inner courtyard was grassy, and as long as the pet owner follows the rules regarding leashes and picking up you-know-what, it will remain a great place to exercise your dog or let it do whatever it needs. There are also grassy areas around some of the perimeter of the property. The room itself was nice although fairly basic, but we did not feel cramped and there was nothing missing that we needed. The staff were all friendly and professional, and there were no surprises at check-in or at check-out, which is always important. The provided breakfast was fairly extensive, although on one of the mornings, several of the food options hadn't been restocked. A bit of room for improvement there. All in all, this was a very pleasant stay, and we would recommend it to other dog owners, or if we should need a place to stay in Burley again in the future.
Thank you for the thoughtful review! We're glad you found us to be a Perfect Pet Property, and our pet-friendly courtyard provided an oasis, making your stay enjoyable. Thank you for complimenting our team's friendly and professional service, too. Your note about breakfast is appreciated and will be addressed with our internal team. We look forward to welcoming you—and your dog—back to Best Western Plus Burley Inn next time you're in Burley! Sincerely, Best Western Plus Burley Inn
Bring ear plugs. Road noise, thin walls, an plan on washing your car first thing in the morning. I could hear the complete conversation in the next room. Not impressed. Extremely disappointed with this Best Western. Barely Motel 6 quality.
Dear Darrin, We're sorry to hear about your disappointing experience. Rest assured that your insights are valuable, and we'll address these matters with the respective teams as we continually improve and enhance our guest experience. We hope you'll consider giving us another chance in the future. Sincerely, Best Western Plus Burley Inn
Rather oddly located sort of behind a gas station, but we managed to find it. A bit spendy (120$ plus 20$ pet fee), especially because it wasn't anything special. Clean and good towels. Nice bedding, but the bed (queen) sagged to the middle. Had be fairly recently renovated and done pretty well. Some older furniture was nicked… Has a Convention Center attached with about 6 meeting rooms that can join into one. Not noisy in spite of it being busy. Inside room (outside entry) . Breakfast was acceptable.. scrambled eggs and sausage patties. Eggs a bit dry, sausage good… no juice except cans of orange juice. The attendant spent the whole time hovering over her tip jar. One man asked her about something and she was less than warm. The only real problem was Perkins and I need to learn my lesson about them. The first time I ever went to one (in Michigan, I think.) it was quite good. But the last three times we've tried then it's been basically awful. This time they shucked us in with updated decor and it looked clean. The poor ladies waiting tables tried - in spite of having to wear awful grey, shapeless knit shirts - to be helpful and cheerful, but were a bit blah. My plate was stained with something that looked like sauce that I didn't have and the food (an omelet with an English muffin) was tired…. The bacon was over cooked and the eggs were a bit greasy. The worst however was the husband's pork chops: over cooked, dry and chewy; and mashed potatoes and gravy: potatoes cold, gravy congealed. The English muffin was fine. The bottom line, I would stay again, but avoid Perkins. The desk clerk was very helpful in moving us to a ground floor room.
Dear Nancy, Thank you for staying with us at Best Western Plus Burley Inn. It's great to hear that your room was spotless, the bedding was comfortable, and the property felt quiet even when busy. Rest assured, your feedback about our breakfast service is greatly appreciated, and the comments about Perkins will be shared with their team. We look forward to welcoming you and your husband back soon for another wonderful stay at our full-service property. Sincerely, Best Western Plus Burley Inn
Staff recognized as BW awards members with gift bags at check-in. Facility is clean, safe, and well maintained. Excellent full breakfast with a fruit offering was included. Coffee was good. I would stay here again and recommend it to other travelers. Price is a good value.
Thank you for your wonderful review! We love welcoming our members, and it's great to see that the recognition at check-in added to your experience! A clean, well-maintained, and safe environment is always our priority, and we're glad you enjoyed it. The full breakfast, complete with fresh fruit, is a guest favorite, and we couldn't agree more—starting the day with a great meal makes all the difference. Next time you visit, be sure to take some time to relax in our beautiful courtyard oasis, especially when the flowers are in full bloom. It was a pleasure having you here at Best Western Plus Burley Inn, and we hope to welcome you back very soon. Sincerely, Best Western Plus Burley Inn
Clean, up to date furnishings. Highly recommend. They have a great breakfast with lots of choices. Great excise room. Pool & hot tub is very clean. They furnish a good clean area with bags for your fur baby. Very nice patio with heaters should it be a cool evening. Restaurants are near by, with in walking distance. Wal-Mart is right there should you need something out of the ordinary convivence store.
Dear Kathleen, Thank you for your positive feedback! We're delighted you enjoyed our location, and amenities made such an excellent impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great that we succeeded with your stay. It was a pleasure having you here, and we look forward to welcoming you back to Best Western Plus Burley Inn soon! Sincerely, Best Western Plus Burley Inn
The next day I left the hotel I found bed bug bites on different parts of my body. This might seem not too bad, but definitely very disgusting and total lack of care from the hotel staff. This policy should be changed to a daily room cleaning instead of only upon request.
Dear Dionisio, Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we'll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our hope that you will give us another chance to change your lasting impression. Sincerely, Best Western Plus Burley Inn
Typical Best Western hotel but there was room for improvement. Overall, the room was fine. My only gripes would be housekeeping lacks attention to small details. Our toilet seat was cracked at the joint and very loose, by the end of our stay it had finished breaking. The trash cans were horribly dirty (not wiped out). Luckily they use liner bags but the inside of the can was so sticky it ripped the bag when trying to take it out, not to mention it had an odor. I attempted to rinse out with hot water but that was not enough. Needs a thorough cleaning or replacement of the dated metal cans. Coworker mentioned the trash cans were the same in their rooms. Edges of the tile floor in the bathroom area needed cleaned more thoroughly, particularly around toilet area. I really enjoyed the coffee machine in the lobby, it offered hot chocolate, latte and mocha as well. Breakfast was typical but very full, fresh and a large breakfast food to enjoy it. Lots of sitting area outside. It doesn't mention online however there is a microwave in the room, which is a luxury I have come to appreciate. Kcup compatible coffee makers in room, the laundry area was clean and a fair rate. The dryers didn't seem to dry very well, I had to redo one of my loads to get them dry. But for a fair rate of $1 I was happy to do so.
Thank you for taking the time to share your experience. We're glad that the amenities added to your stay, and we appreciate your insights on where we can enhance our housekeeping and maintenance standards. Your feedback helps us continually improve, and we look forward to welcoming you back with an even better experience. Sincerely, Best Western Plus Burley Inn
I travel a lot on business and enjoy staying here (at least 5 times) because of its consistency: Staff is friendly, the grounds are maintained and decorated in seasonal display, the public areas are clean, as are the rooms. Lovely huge courtyard with fire pit area, pool, spa, game and grass areas. I travel with my pet and there are always baggies in the stands placed strategically around the premises in grassy areas. Parking is good, and security makes the rounds. Breakfast buffet is varied and plentiful, and can be enjoyed until 930. A definite plus is the onsite restaurant- no need to drive out for a meal once checked in. Overall a very pleasant inn. Note: currently some renovation in some back units.
Dear Steve, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Best Western Plus Burley Inn once again! We work hard to meet expectations like yours, and we're happy to hear our hospitable team, impeccable facilities, and fantastic amenities hit the mark for you. Additionally, there's no better way to start your day than with a delicious breakfast, so we are thrilled you were impressed with our spread. Thank you for your glowing review, and we look forward to your next stay. Sincerely, Best Western Plus Burley Inn
Loved our stay here!! Everything was perfect location, service, amenities, coffee and bed. We decided to stay at BW along our cross country road trip. Went BW in Cheyenne, Wyoming and changed our minds after that. This location however is the BEST!! Thank you BW in Burley Idaho we hope your location is recognized for its standards.
Thank you for your fantastic review! We're thrilled to hear that you loved your stay with us and found everything perfect, from the location and service to the amenities, coffee, and bed. It's wonderful to know that our location stood out during your cross-country road trip. We truly appreciate your kind words and recognition of our standards. We hope to have the opportunity to welcome you back in the future for another exceptional stay at Best Western Plus Burley Inn. Sincerely, Best Western Plus Burley Inn
We arrived and had a bit of confusion where the actual front door was. We kept seeing signs for the Budget Motel. This was definitely a motel type of building. Driving around we located the front and checked in. The Budget Motel is a recently(?) acquired sister property, I believe that is further around the building. The motel experience was a bit different than what I was expecting but the room was updated and clean. Everything was in perfect order. The A/C/heat unit was quiet and worked well. The room was more spacious than I had originally expected. I slept very well and comfortably. Don't judge things by the first impressions sometimes. The breakfast was the usual fare but they has both strawberry and blueberry preserves for the waffles which was very tasty. The person handling the breakfast room was very attentive and kept everything neat of clean. I would stay here again if in the area.
Thank you for sharing your detailed experience. It's great to know that your room exceeded your expectations in terms of cleanliness, comfort, and space. We also appreciate your kind words regarding breakfast and our attentive service. Your insight is valuable, and we're pleased that you'd consider staying with us again. We look forward to welcoming you back! Sincerely, Best Western Plus Burley Inn
Great location could be a fantastic place. The room was absolutely filthy The carpet is so old it should be pulled up and tossed in the garbage. It smelled like wet dog or dog urine had to spray suntan lotion that had coconut smell to eliminate some of the horrible smell. The tub backs up and what I don't understand is when the maids are cleaning why don't they report that so we can be alleviated. Could not take a shower in the morning before work because it was so disgusting and the hair all over the wall in the shower was another disgusting thing. There were no Kleenex in the Kleenex box the bathroom door had poop all over it smeared. Could not wait to check out of this room.
Thank you for bringing your concerns to our attention. The cleanliness issues you described are far below the standards we strive to maintain. Rest assured, we will address these matters with our housekeeping and maintenance teams to rectify them. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide the high-quality experience you deserve. Sincerely, Best Western Plus Burley Inn
It was nice Phones in bathroom was gross but overall nice the conference room nice. The bar tenders were amazing. Friday night they had a one man band he was amazing. We got yelled at the band the next night. Not so good. But the food at the bar and the drinks at the bar was great. The bar tender was very accommodating and was amazing
Dear Trails4us, Thank you for choosing Best Western Plus Burley Inn & Convention Center and for sharing your experience with us. Our team is delighted that you enjoyed our beautiful hotel and amenities. Our staff strives to provide a phenomenal experience for our guests, and we appreciate your feedback. Please join us again for another memorable experience. Sincerely, Best Western Plus Burley Inn
The management booked an event for the same night that I was staying at the hotel. They gave no warning (email, text, message through app), thus care, to the guests that this event was going to have loud music and karaoke until 1:00am around the pool area; except one printed 8.5” x 11” sign that was on one end of the reception counter. I tried calling the reception desk multiple times around 11:30pm to inquire about the noise, because I did not see the sign at the opposite end of the counter from where I was checked in and nothing was said to me about the event either, only to receive a busy signal. I had to use my cell phone to find the phone number for the hotel and call them from it to find out what was going on. When my call was answered, all that I was told was that “there is a sign posted in the lobby”, no apology or attempt to show empathy or sympathy.The following morning, evidence of the event was strewn about the property; beer cans plastic cups, trash, and even a cooler and BW ice bucket. I was also not thanked at check in for being a rewards member, although the staff member that checked me in was friendly and polite. The hotel room itself was clean and in working condition.
Thank you for sharing your experience. We're sorry about the disruption during your stay. We understand the importance of a quiet stay and apologize for any disruptions. Your feedback is valuable, and our team will address it to prevent future issues. We appreciate your loyalty as a rewards member and hope to provide a more restful and communicative stay in the future. Sincerely, Best Western Plus Burley Inn
Very nice Best Western. Room very comfortable and clean. We ate at the adjoining Perkins restaurant for dinner. The hotel gives 10% discount, and we didn't have to drive anywhere. Food was good enjoyed the pie. Breakfast included and it was good too. Outdoor pool and hot tub. Exterior nice with manicured lawns and plants.
Dear Wendy, Thank you for taking a moment to write a review. It is an honor to learn you enjoyed your stay, particularly highlighting our commitment to cleanliness and beautifully manicured oasis. Thank you for being a guest of Best Western Plus Burley Inn and we look forward to welcoming you back. Sincerely, Best Western Plus Burley Inn
Location was great closed to restaurants and shopping stores a lot of parking spots for semi trucks but most of best western have cdl discounts but not this one
Thank you for your kind review of Best Western Plus Burley Inn. We're glad to hear you appreciated our convenient location close to local shopping and restaurants and ample parking for semi-trucks. Your feedback regarding the CDL discounts is appreciated and will be considered for future improvements. We look forward to welcoming you back again soon. Sincerely, Best Western Plus Burley Inn
Best Western Plus Burley had clean rooms and quick check in policy. They have a nice clean pool and hot tub and Perkins restaurant on site. The rooms actually get nice and dark which I appreciate many other hotel room windows let in a lot of light at night and I find it difficult to sleep. They had fresh baked cookies for us and they were great.
Dear NorthStar583169, We always aim to deliver a pleasant and comfortable experience, and we are so pleased your recent stay at Best Western Plus Burley Inn & Convention Center was a good one! We appreciate the time you took to share this five-star review and hope to welcome you back the next time you are in Burley. Sincerely, Best Western Plus Burley Inn
The front desk staff worked hard to accommodate our large (200 more or less) group. The convention staff were outstanding each and every day. The chef and her staff did an outstanding job on all our meals. Highly recommended for conventions.
Thank you for your wonderful feedback! We're delighted that our front desk and convention teams did an outstanding job accommodating your large group. It's also great that our chef and her team impressed you with outstanding meals. Your recommendation means a lot to us, and we look forward to hosting your next convention. Sincerely, Best Western Plus Burley Inn
I recently stayed for a couple of nights and had a very good experience with the hotel. Everything from the pre-check in, to the staff friendliness, room cleanliness and restaurant was very good. Close to the freeway but without a lot of freeway noise.
Thank you for choosing Best Western Plus Burley Inn & Convention Center! We're glad our attention to cleanliness and service impressed you and that you appreciated our quiet location. If your travels bring you back to the area, please come see us again. Sincerely, Best Western Plus Burley Inn
I absolutely love this hotel, we stay here yearly and I'm always impressed by its cleanliness and warm inviting vibe. It has great food, kind staff, a perfect hot tub and grass area that is perfect for family fun.
Dear Moonlitnite29, Thank you for taking a moment to share your thoughts with us about your recent visit. We're glad to know that you enjoyed your time with us, and that we could provide you with the experience you expected and deserve. Safe travels, and we look forward to seeing you again next year! Sincerely, Best Western Plus Burley Inn
I stayed here on night two of a road trip. The room was large, comfortable, and had every amenity I needed. While I've experienced higher quality breakfast buffets, it was very good. The hotel has easy access to I-84, and numerous restaurants are nearby. If you have mobility issues, be aware that the property has only one elevator.
Thank you for taking a moment to share your experience, we're glad you enjoyed our comfortable and well-equipped accommodations during your visit. It's also wonderful that our location was convenient for you, and we can't wait to welcome you again to Best Western Plus Burley Inn & Convention Center; until next time! Sincerely, Best Western Plus Burley Inn
The front desk team - Shannon McGuire specifically - was exceedingly kind and thoughtful. I needed a quiet place to have a meeting and she took care to show me a business center that was very quiet. Thank you so much Shannon!
Dear Rebecca, Thank you so much for choosing to stay with us at Best Western Plus Burley Inn & Convention Center. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We'll be sure to pass your compliments along to Shannon! The pleasure was all ours, and we hope to welcome you back in the future. Sincerely, Best Western Plus Burley Inn
I have stayed at this facility numerous times over the past 20 years and always have had clean and well supplied rooms. they have been accommodating for persons with disabilities. The are very reasonably priced and they are easily accessible from the major Interstate highway and secondary highways. They have a good selection of hot and cold breakfast items that are nourishing and healthy, comparable to the Hilton and Marriott chains.
Thank you so much for your fantastic review! Returning guests pay us the greatest compliment by continuing to choose our hotel. We are thrilled you enjoyed your recent stay at Best Western Plus Burley Inn & Convention Center and our ideal location. Our team works hard to provide our guests with clean and comfortable accommodations, so we appreciate your recognition. It was a pleasure hosting you, and we look forward to welcoming you back. Sincerely, Best Western Plus Burley Inn
I booked a couple of rooms to go to the Haunted Mansions of Albion. This hotel was great. Aside from the pool, there was a volleyball court set up, a nice grassy area with picnic tables to visit on and a court to play shuffle board. Multiple places to visit including a gas outdoor fire pit.
Dear Michelle, It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our many great amenities provided you with the stay you expected. There's nothing like spending an evening cozied up to our outdoor fire pit. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area! Sincerely, Best Western Plus Burley Inn
The most comfortable bed I've ever slept in, including my own! Absolutely sparkling clean, fast internet and easy connection, wonderfully quiet. There is a population of grackles that nests in the trees and their sweet song was the perfect end to the day—request a room poolside if you want to enjoy them!
We're delighted by your outstanding review of Best Western Plus Burley Inn & Convention Center! It's wonderful that you enjoyed our immaculate, peaceful accommodations, speedy internet, and the most comfortable beds you've ever experienced. Thank you for choosing to stay with us, and we hope to see you again! Sincerely, Best Western Plus Burley Inn
We take road trips all year and will never stay here again. I'm handicapped and the stay couldn't have been worse for me. Front desk person clueless and uninterested, had to find out if the room was ready myself and it was after check in, toilet didn't work and room was really run down, onsite restaurant doesn't deliver, my handicap room the farthest room from the restaurant, breakfast and office. At the price I paid this was a horrible experience.
Dear Debora, Thank you for taking the time to leave us a review. Our team appreciates your feedback on our property, and we are sorry that our accommodations did not meet your expectations. We apologize and will discuss your report with our team members to ensure a better experience for future guests. Thank you for notifying us of your recent experience, and please consider returning in the future for a better visit. Sincerely, Best Western Plus Burley Inn
The room was good size and very comfortable. The breakfast was very good. The only thing was they do not thank you for being a Best Western member. All others have in the past. They did a good job otherwise on check-in and out.
Your compliments on our clean and comfortable accommodation are what we like to see, as the satisfaction of every guest is our top priority. We trust that our breakfast offerings helped fuel your adventures around Burley. Your feedback about your check-in experience will be shared with our front desk staff. Thank you for letting us know how we could have taken your stay to the next level. Hosting you was a pleasure, and we look forward to your next visit. Sincerely, Best Western Plus Burley Inn
This is the nicest Best Western we have ever stayed in and we have stayed in many. Great staff, up-to-date amenities, terrific breakfast, clean rooms looking out onto courtyard and pool, and biscuits for our pup. We will definitely stay here again on our frequent cross country travels.
It warms our hearts to know that everything, including our amazing service and clean rooms, impressed you during your visit. Thank you so much for the high rating, and we hope to see you again soon. Sincerely, Best Western Plus Burley Inn
Was great place to stay. Staff was great. Amenities were great. Close to a lot of places in Burley. I the rooms were clean and well kept. They were close to food, if needed. Pool area was great and so was the gym.
Thank you for allowing us to host you at Best Western Plus Burley Inn. We're thrilled to hear you were impressed with our pleasant service, ideal location, and abundant amenities like our pool and gym. We aim to please! Many thanks for the kind words and recommendation, and we look forward to welcoming you back. Sincerely, Best Western Plus Burley Inn
We enjoyed our overnight stay in all respects. The room was clean, comfortable and convenient. The free breakfast offered many choices - either hot or cold. Food was good. We would definitely stay here again!
Thank you so much for the kind words! Here at Best Western Plus Burley Inn & Convention Center, one of our top priorities is providing every guest with clean, comfortable accommodations, so we're delighted that was the case for you. It's also wonderful to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope to welcome you back in the future. Sincerely, Best Western Plus Burley Inn
The room was nice with a comfortable bed and pillows. It has a small refrigerator with a microwave if you want to keep a quick snack. The Internet was poor, was force to use a hot spot to have a working Internet. The breakfast was sufficent nothing fancy miss having a potato with my eggs but there was waffles and pancakes with one different choice with the scramble eggs each day. First day had some kind of egg roll, 2nd day was sausage. They had biscuits with white gravy everyday. There is an onsite Perkins restaurant if you want a full breakfast and want to pay for it.
Thank you for choosing Best Western Plus Burley Inn. We trust you had a pleasant night's sleep in our comfortable bed. However, we apologize for the Wi-Fi issue, and we'll reach out to our internet service provider with your concerns. On behalf of our team, we hope to have the opportunity to welcome you back. Sincerely, Best Western Plus Burley Inn
The place was not clean specifically the bathroom tub mirror and sink the fridge had leftover soda and candy the keurig machine was dirty it had coffee grounds those need to be rinsed out every once in a while I will say it did look newly renovated and the grounds were lovely also my husband asked about a military or senior discount and the front desk person said yes but it was not reflected on the bill good location though the Mexican restaurant next door was very good and the staff there was awesome
Dear Max, Thank you for taking the time to share your comments with us. We strive to provide our guests with clean accommodations on all occasions, and we are very sorry to hear about your concerns on this matter. Our housekeeping team will be notified as we work to uphold our standards. However, it is nice to know that you appreciated our beautiful grounds and updated facilities. If you have any ongoing concerns regarding your bill, please do not hesitate to get in touch with our team; we apologize for any issues regarding this matter. Thank you, and we hope to have the opportunity to serve you again in the future. Sincerely, Best Western Plus Burley Inn
The hotel has everything you need - restaurant , bar, pool, outdoor recreation , picnic tables, patio, but also located nearby anything else you might want : restaurants - fast food chains and local and retail shops
Everything you need for a fantastic getaway can be found at Best Western Plus Burley Inn, from our oasis of a courtyard to our relaxing pool area. There is also tons of fun to be had nearby, and we hope you had a blast exploring it all. Thank you so much for the perfect rating. We look forward to welcoming you back again soon. Sincerely, Best Western Plus Burley Inn
From outward appearance this BW seems wonderful but we encountered a few things since I am picky.Very thin walls and we heard the man next door coughing and clearing his throat. Our sheets were old and pitted. It seemed odd how far back the TP was and that the shower gel/shampoo and conditioner were under water shooting at you. I found hairs on the floor in the bathroom along with a bug when we entered. There was some crud left behind on the bathroom counter behind the coffee maker we moved since we needed the bathroom counter space and not the coffee maker. My sister-in-law had a room by the housekeeping and she said the door was often banging. The room next to it 174 (?) had tons of bus in the windowsill. The good I would say was that the grounds were gorgeous, The staff friendly the pillows super large and nice for a king bed. The room had things I appreciated like a full length mirror and towel hooks outside the bathroom. The room looked nice on enter and the bed was made nice and crisp like the employee had taken time to make it look nice.
Dear Diana, Thank you for offering feedback about your recent stay at our hotel. We're glad you enjoyed our lovely property and courtyard, which is an oasis of calm and beauty for our guests, comfortable accommodations, and friendly staff, however, we're sorry you were disappointed with aspects of your experience. Your comments are important to us, and we'll use them as we continuously work to improve our facility. Please allow us to host you again should you return to Burley. Sincerely, Best Western Plus Burley Inn
We stayed overnight on a road trip to WA from TX. The two BEST BWs we've ever stayed at are in Idaho, this being one of them. Quick and easy find right off the highway near gas and restaurants. Charming, cozy exterior and beautiful landscaping, including the back courtyard!! Rare to find a place as nice and inviting as this in today's world, especially at discount/rewards member prices. Room was very comfortable, cozy, quiet, clean, nice amenities. Lobby and interior was very nice as well! We left super early, before the breakfast room and Perkins opened, although the breakfast room looked really nice and great choices from other pictures on here (Perkins - great bonus btw, just wished it was open 24 hours!) Rare to find nice family restaurants attached to/within hotels anymore. Would definitely stay here again - overnight or a longer stay!
It's always a pleasure to hear that our guests have had such an enjoyable experience! We're happy to hear you enjoyed our convenient location and beautiful property, as well as our clean and peaceful accommodations; we hope you had the chance to enjoy the courtyard during your time with us. From all of us at Best Western Plus Burley Inn, thank you for taking the time to share your lovely comments, and we hope to have the opportunity to welcome you back the next time you're in the area. Sincerely, Best Western Plus Burley Inn
My wife and I stayed here on the way to visit her parents twenty-three years ago. Over these past years this has been our hotel of choice to stay at coming and going each summer. We know have three children and pets that enjoy the courtyard and swimming pool while she and I enjoy the bar/lounge services as we watch them enjoy the stay.
It is an honor to know that you have continued to count on us for the past 23 years, and we hope to always exceed your expectations for years to come. We are happy to know that you enjoyed some time in our beautiful courtyard and felt like you had escaped to an oasis. Thank you for highlighting what you enjoyed most, and we hope to see you and your family again soon at Best Western Plus Burley Inn! Sincerely, Best Western Plus Burley Inn
We stayed 3 nights and housekeeping only came once. The walls are super thin so we could hear the neighbors talking, coughing, and their alarm and TV at 5am. The bar/lounge needs to open earlier to take some strain off of Perkins as they were always packed and struggled to serve everyone in a timely manner.
Dear Kallie Mae, Thank you for choosing our hotel. We hope you were able to enjoy some relaxation in our beautiful courtyard. However, we apologize for the mishap with housekeeping; we'll discuss your feedback internally. Please also know that our front desk staff is always available to assist with any concerns that may arise. We appreciate your review as we continually strive to improve our guests' experiences. Our team trusts you had a wonderful trip, and it would be our pleasure to welcome you back.
Rooms are clean great locations, the staff are friendly, the breakfast changes every morning it's not the same thing over and over. The lounge is awesome enjoy happy hour. the fitness center is great and can't forget the pool and hot tub.
Dear Joaquin, We are delighted to know that you had a five-star stay with us at Best Western Plus Burley Inn! We are glad you enjoyed the awesome location of our property, and there was no need to leave our hotel property with our onsite restaurant and lounge! It is wonderful to know you liked the year-round hot tub and our seasonal pool. Our guests' dining experience is very important to us, and we make sure to have variety so our guests are never hungry and bored. Glad you appreciated that important detail of our breakfast. The team will be glowing from your compliments as they work hard to make sure our guests are treated well and the rooms are clean for high standards of comfort. Thank you for choosing to stay with us! Sincerely, Best Western Plus Burley Inn
The personnel were very helpful. They were especially friendly and very caring. They were always willing to help any way possible. We were traveling with our pets and they were caring toward them. Friendly caring
Thank you for taking a moment to share your kind words! It's wonderful that our exceptional hospitality was the highlight of your stay. We trust you had a restful stay, and it would be our pleasure to welcome you back the next time you're in town. Sincerely, Best Western Plus Burley Inn
Will be only staying at a Best Western hotel from now on! Everything was terrific! The staff was very helpful and friendly! Everything was clean and updated. Breakfast choices were wonderful! The most choices we have had it was great. Wi-Fi worked very well.
It brightens our day to know that you had a wonderful stay with us! We're delighted that our clean accommodations were up to your standards, and it's fantastic that you enjoyed our breakfast variety. Our team is grateful for your review, and we look forward to serving you again. Sincerely, Best Western Plus Burley Inn
Hotel is close to yhe freeway, clean and priced right. Hotel room is clean and comfortable with plenty of hot water. There is a lounge and a restaurant. There is a hot tub and plenty of parking. Can't beat this hotel for the price!
Dear Joseph, One thing is for certain, you will definitely get a good bang for your buck anytime you visit Best Western Plus Burley Inn. Thank you so much for highlighting everything from our clean, comfy accommodations to our amazing amenities. We hope you had a blast checking out our wonderful lounge and relaxing hot tub. It was an honor to have you. Come back and visit us again anytime. Sincerely, Best Western Plus Burley Inn
Great! We were welcomed and thanked as part of the frequent guest program, got a bag of treats that included water and snack bars...and even snacks and a welcome note for the dogs! We choose Best Westerns because they are pet friendly and usually have rooms near the pet walk and this was no exception. I seldom eat breakfast, but this hotels offerings were great...I couldn't pass up the biscuit! I will definitely stay here again. The staff was exceptionally friendly, room sparkling clean, and great location close to the highway.
It was such a pleasure to welcome you to Best Western Plus Burley Inn & Convention Center! From our friendly team and delicious offerings to our immaculate accommodations and pet-friendly atmosphere, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again! Sincerely, Best Western Plus Burley Inn
Was an OK room , but basically just a room , No breakfast , noisy folk coming in around 10 to 10:30 PM , rooms seem to be walled with rice paper ..Price seemed a little high for what we got .. Room was clean , no real problems ..
Thank you for taking a moment to share your honest thoughts. Receiving recognition for the high standards of cleanliness that we adhere to is always appreciated. Rest assured, our prices are competitive for our area— though please know we are always ready to address any concerns that are brought to our attention during your visit. We apologize that you were not able to enjoy our full hot breakfast. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Sincerely, Best Western Plus Burley Inn
Staff was very friendly. Rooms were clean. Beds were comfy. Lounge was lively and enjoyable. Great location. We traveled in October, so unfortunately the outdoor pool isn't open, it is MT after all! Id definitely stay here again.
Dear Linton Family, Thank you for the outstanding review of your recent stay at Best Western Plus Burley Inn. We're pleased you had a wonderful visit with us and that you enjoyed our clean and comfortable accommodations, excellent amenities, perfect location, and friendly service. Please allow us to host you again in Burley, especially during the summer months, so you can experience the courtyard and pool. Safe travels. Sincerely, Best Western Plus Burley Inn
Clean and comfortable rooms, nice breakfast and exercise room. 2 Star design room access to the outside over looking a busy, loud road and parking lot, this is NOT a Hotel. Smoking allow directly outside rooms with smoking canisters located directly outside rooms. Pre-registration and request are ignored.
Dear Marty, Clean, comfortable accommodations are the name of the game with us, so we're thrilled to know that you appreciated that during your visit. That said, we apologize for any disappointment in our amenities, and we'll be sure to keep your comments in mind for the future. Thank you, and we hope you'll consider joining us again later down the road. Sincerely, Best Western Plus Burley Inn
Love staying at this location. Happy staff, and close to the events we travel over there yearly for. The room is always clean and the beds are super comfy. It has a Perkins restaurant attached to it which gives you a discount for staying at the hotel.
Dear April, We're so happy to know that our amazing location and friendly team members impressed you at Best Western Plus Burley Inn & Convention Center! Please come back and see us again soon. Sincerely, Best Western Plus Burley Inn
Staff was friendly, very clean rooms and common areas. Inviting fall decor throughout the property with pumpkins. Hot tub was nice and warm and easy to walk to. The price was very affordable with my AARP rate.
Dear Blake, Thank you for such a wonderful review. We are thrilled you found your stay at Best Western Plus Burley Inn & Convention Center to be such a great value. With all we have to offer, we look forward to having you stay with us again in the future. Sincerely, Best Western Plus Burley Inn
Room was comfortable and reasonably clean, except bathroom floor could have been wet mopped, bed was awesome, shower was lovely, staff were outstanding, location great - lots of restaurants within walking distance. Overall a great stay.
There are plenty of reasons to enjoy a visit to Best Western Plus Burley Inn and to hear that our comfy beds and prime location were a few of yours brightens our day. Thank you so much for the fantastic review. With so much to do nearby, we hope you had an amazing time checking it all out. We look forward to welcoming you back again soon. Sincerely, Best Western Plus Burley Inn
This hotel had everything we would need for an overnight stay while on a road trip with our two large dogs. Comfortable beds, clean rooms, friendly staff, bar and restaurant on site, LOTS of grassy areas with pet waste stations, parking for our pickup with trailer, one of the better free breakfasts, and pretty inexpensive. We called for a pet friendly room, and actually booked on the app since it was $30 cheaper than had he booked us over the phone. (We paid $145.39 - including the $20 pet fee… room rate was $116 on the app and $145 - plus tax and fees when I called)
Thank you for your recent stay at Best Western Plus Burley Inn & Convention Center, as well as your excellent review. We know that our furry friends are part of the family, so we are happy to help accommodate your needs to have them join you. We are also thrilled to know you enjoyed our clean accommodations, tasty breakfast, and wonderful staff. We look forward to having you stay with us again the next time you are in the area. Sincerely, Best Western Plus Burley Inn
Thid stop is one of our favorites. Immaculate grounds stuffed with red geraniums and pumpkins. Grass is perfect. Patio so pleasant I want to live here. Lobby is up to date and very roomy. Adjoining bar had great been and a fun snack menu. Perkins is also adjoining for meals. Pool is sparkling clean.
Thank you for sharing your experience staying with us at Best Western Plus Burley Inn. It is awesome to see that you were able to enjoy some time in our beautiful courtyard area and that you were able to relax by the pool. We look forward to welcoming you back in the future. Sincerely, Best Western Plus Burley Inn
While not doing any traveling during covid, this was a trip to attend a grandson's wedding. We couldn't drive for hours and decided to stop in Burley for a hotel. We were so pleased to be able to find a room and the young woman at check-in noticed that my husband uses a cane and offered us a first floor room. It was a handicapped room near the lobby and breakfast room. It was such a wonderful surprise. We appreciated the care the staff showed us.
Dear Earlene, Thank you for sharing your positive experience with your fellow travelers and us! Our team is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon! Sincerely, Best Western Plus Burley Inn
This Best Western is one of the nicest BW I have stayed. It has electric charging stations for your car (if so equipped,) a beautiful courtyard, with sand volleyball, shuffle board, ect. I didn't use the pool, but I'm sure it is equally as nice. Well appointed rooms with a microwave and small refrigerator
Thank you for your glowing review of your stay at Best Western Plus Burley Inn & Convention Center. We are delighted to hear that you were able to enjoy some time in our beautiful courtyard and that your room was to your liking. We look forward to welcoming you back in the future. Sincerely, Best Western Plus Burley Inn and Convention Center
Very nice and would definitely stay again. Lobby on check in was clean and welcoming. Front desk staff were friendly and made check in a quick and pleasant experience. Our room although a bit dated was clean and comfortable. Perkins next door was a nice unexpected surprise. Walked over a couple of nights and they knocked off 10% for staying next door. Cleaning people were one a floor it seemed like so if anything was needed they were right there. Check out was a breeze.
It was such a pleasure to welcome you to Best Western Plus Burley Inn & Convention Center! From our friendly team to our dedication to cleanliness, we strive to exceed expectations with every visit. Take care, and know that we'd be honored to serve you anytime your plans bring you this way. Sincerely, Best Western Plus Burley Inn and Convention Center
Nice four night stay in Burley. Clean comfortable room and beds. Nice shower with soap and shampoo dispensers. AC was super cold. Elevator a plus. Internet worked great. Late check was really appreciated.
Dear Martine, We're so happy to know that our clean, comfortable accommodations impressed you during your visit to Best Western Plus Burley Inn & Convention Center and that you had a great time with us overall. Please consider coming back to visit us again the next time you find yourself in the area. Sincerely, Best Western Plus Burley Inn and Convention Center
This place was immaculate everywhere we looked and clearly well-maintained. The property is beautiful with well-groomed lawns and flower beds, and a gorgeous large pool with hot tub. Breakfast was in a lovely room with lots of windows and many yummy options, hot & cold. (It was nice not to have it attached to the main lobby like so many other hotels.) The room was very clean and the beds were very comfortable. We would absolutely stay here again!
Dear Tracy, Our team at Best Western Plus Burley Inn & Convention Center always loves to hear that we delivered a five-star experience for our guests. Thank you so much for your wonderful comments, and we are thrilled to know that you found our property beautiful and your room comfortable. We take great pride in our courtyard and are glad that it was a highlight of your stay. Thank you again for your kind words, and we look forward to welcoming you back the next time you are in town! Sincerely, Best Western Plus Burley Inn and Convention Center
This hotel was in very nice shape for its age. I enjoyed my time there. The swimming pool was very inviting. They have a restaurant on site, but we did not go there. We found a nice restaurant on the snake river. I had a handicap room and it worked well for me. Clean room.
Thank you for the lovely review. We are so pleased that you had a great stay with us at our beautiful full service hotel. WE would love to be your go to place when traveling through Burley. Be our guest anytime.
I stayed here for work and my stay was great! The staff was kind and helpful and my room was very nice. The pool was great too! I had my dog with me, so nice to find a pet friendly hotel. Definitely would book again!
The best part of any stay is often hanging out at the pool, and we're glad you had such a good time in ours! We're also thrilled you loved our comfortable accommodations; we pride ourselves on being a pet-friendly hotel and know it's hard to leave our four-legged family members behind. That said, we are glad to know you took advantage of all we offer, and we hope to see you again at Best Western Plus Burley Inn & Convention Center in the future! Sincerely, Best Western Plus Burley Inn and Convention Center
For the price you pay this hotel is clean. The set up of the facility is nice. The staff was very kind. The only drawback was air conditioning needed charged. The room was boiling hot even through the cooler hours of the night. It was barely blowing cold air and was dirty.
Dear Stephanie, Thank you for taking the time to let us know about your recent stay with us. While we are thrilled to hear how much you enjoyed your stay, we are sorry to hear about the issue with the air conditioner. It is always our hope that our guests contact the front desk with any issues so we have an opportunity to remedy the situation. We're grateful for your time and look forward to having you join us again at Best Western Plus Burley Inn & Convention Center. Sincerely, Best Western Plus Burley Inn and Convention Center
Our first room assigned smelled like strong smoke upon opening the door so proceeded to front desk. After telling staff about the smoke the young man said the hotel was full and could not guarantee another room, as if it were our fault. The next room smelled better but was cramped. the plumbing was not up to date plus the bathroom toilet and tub were dirty. The breakfast and dining area was very nice and clean with lots of choices for breakfast including gluten free. The large pool was the nicest thing in this hotel. I could Not recommend this hotel for this price.
Thank you for your review and constructive feedback. We hope you were able to relax at our beautiful outdoor Olympic-sized pool. Please accept our apologies that our accommodations didn't fit your needs or meet our standards. Our housekeeping team will correct the issues you mentioned so that future stays are even better. It was our pleasure to offer you breakfast, and we're pleased you found our assortment of options tasty. We hope you will consider staying with us again for an even better experience. Sincerely, Best Western Plus Burley Inn and Convention Center
Breakfast was good and plentiful, pool area was fantastic. This is a great jumping off point to other destinations in Idaho and Utah. Easy access to freeway and restaurants for dinner. Two thumbs up for this Best Western!!
From our delectable breakfast and refreshing pool area to our prime location, smooth WiFi, and dedicated service team, we enjoyed showing you a great time at Best Western Plus Burley Inn & Convention Center! Thanks so much for choosing us to host your recent travels. Hopefully, this won't be the last time! Sincerely, Best Western Plus Burley Inn and Convention Center
The property is great. We stay there just about every time we pass through. I did find a bra that was behind a chair in the corner our last stay, which in it and of itself isn't that big a deal, but it shows me they are not doing an extremely thorough job of cleaning. Who knows how long it was there. Still, that being said, it is a nice place to stay. The property is lovely.
Dear Freddi, While we are sorry to hear our cleaning standards were not quite up to our normal high standards on this occasion, we are thrilled that you had another wonderful stay overall. Thank you so much for taking the time to share your positive review, and we very much look forward to your next stay with us! Sincerely, Best Western Plus Burley Inn and Convention Center
The experience was great, right from the check in with a friendly staff to the layout of the pool, bar, breakfast area and the room was clean and a courteous maintenance staff. Highly recommend it and will be going back. Tip, Ask for a poolside room..
Dear Mike, We're delighted you enjoyed your stay at Best Western Plus Burley Inn & Convention Center! It's great to know that our friendly staff and clean, inviting accommodations impressed you. Thank you for your kind words. Please come see us again soon. Sincerely, Best Western Plus Burley Inn and Convention Center
The Best Western, was by far the best place I have stayed in the last couple of years. I plan on only staying at Best Western in the future. The food was excellent. The staff was very kind and welcoming. The rooms were awesome.
We are so pleased that you had a great experience with us at our Best Western Plus in Burley. WE do have a very friendly and welcoming staff. WE are so happy that you had an awesome experience. Please come back anytime.
Four 2-story buildings surround courtyard pool, hot tub, sand volleyball, concrete patio, fire pit, chairs, picnic tables, lots of planted flowers. Hotel pictures good representation. Very clean; friendly staff; family-friendly summer Saturday night courtyard concerts (8:00-10:00pm). Very quiet before & after concert. Entire courtyard was festive and welcoming during concert. Elevator available for 2nd story.
Wow! What an excellent review to read. Your kind words have made our day, and we cannot thank you enough for sharing your wonderful experience. It's so good to know you got the most out of our full-service property, especially our festive courtyard and the rest of our great activities and fun amenities. On behalf of our Best Western Plus Burley Inn & Convention Center team, it was a pleasure having you, and we hope to welcome you back soon for another memorable visit. Sincerely, Best Western Plus Burley Inn and Convention Center
We were very pleased with this Best Western! Staff was excellent as were the rooms and grounds. Nice pool and even a volleyball area! Lots of shopping and restaurant options within walking distance! Too bad so much construction going on main road. Don't let that deter you though from staying at this location!
Thank you so much for the glowing review of your recent stay at Best Western Plus Burley Inn & Convention Center. We're delighted to hear you enjoyed our pool, volleyball courts, and central location. Above all, thank you for the kind words about our friendly staff. We hope to see you again the next time you're in the Burley area. Sincerely, Best Western Plus Burley Inn and Convention Center
This is half way between home and family and we always stay here. Have never been disappointed. Always clean and friendly! Great for family and work trips. Would highly recommend it for whatever reason your in the area.
Clean accommodations is the name of the game at Best Western Plus Burley Inn & Convention Center, so we're happy to hear that you enjoyed that during your stay! Your recommendation means the world to us and we hope you'll join us again later down the road. Sincerely, Best Western Plus Burley Inn and Convention Center
We stayed two nights and so thankful we chose this hotel! Excellent service. Room decor was more like your own apartment than just another hotel. Beautiful decor throughout including the outdoor landscaping. Truly is more than just an overnight stay, but an experience. With outdoor evening entertainment in the courtyard. Free drinks, if you drink :). Continental breakfast was excellent. The fitness room equipment was top of the line. We used the Internet service area to look up local information. Just can't say enough about the cleanliness of this hotel.The only issue...not the hotel, but with the Perkins Restaurant, which is attached to the motel. The food was only a filler and too expensive even with our hotel the ten-percent discount you receive for being a hotel guest. Burley is a fun and busy town so there are many other excellent choices. The second night we ate at Golden Corral because Texas Roadhouse wait was just too long.
Dear Karen, We're delighted you enjoyed your stay at Best Western Plus Burley Inn & Convention Center! It's great to know that our amazing staff and beautiful property impressed you. We do strive to have the cleanest rooms and property. Yes, our outdoor courtyard is amazing, we are glad you enjoyed the music on the patio. Our Spud Cellar lounge provides free entertainment every weekend with an outdoor bar. Thank you for your kind words. Please come see us again soon. Sincerely, Best Western Plus Burley Inn and Convention Center
No water in pool the entire stay! Called ahead to ask for crib. No crib in room, had to ask again. We were given a room right next to the front parking lot, way too loud, kept the baby awake. Extremely Rude hotel staff when we asked to switch rooms. Would NOT stay here again.
I don't possible see how not having water in our pool was a problem. We had not opened our pool for the season. Our weather has not allowed us to open our SEASONAL pool as of yet. There is water in our pool now and the pool is open. Our staff is the most friendly staff that you could come across. WE get really high ratings on our staff. I am sorry that you were not happy.
Great value and the breakfast had great selections not just a couple of items. Very clean place, very quite. Do definitely reccomend best western burley ID for a top 10 place to stay, you wont be disappointed
Nice location close to gas stations and shopping, Friendly staff, very clean and comfortable rooms. Overall appearance of the hotel was nice well kept. Quiet-could not hear other guests. Breakfast was good.
Very clean and well maintained. Check in staff was friendly and helpful - even gave us a gift bag with water and snacks for being a Rewards member. They were re-doing the roof so gave us the option of moving to a different wing - which we did. Didn't really eat the breakfast but it looked good. Only one possible issue for anyone who is concerned about being able to see their car in the parking lot, The rooms are in a U-shape surrounding the pool and some of them do not face the parking lot. If that is important to you, request a room facing a parking area...
I enjoyed my stay at the Burley Best Western. It is a clean, comfortable, nice facility. Great breakfast options. Clean area for breakfast. Staff are very welcoming and friendly. There is a courtyard in the center of the room buildings that features a swimming pool and hot tub, volleyball area, fire pit. This Best Western welcomes pets and provides clean up bags and waste receptacles which is very helpful when traveling with a pet.
We stopped in Burly on our drive from Scottsdale to Seattle and wow the Best Western was a real treat. From check in, the rooms, dinner, breakfast all was simply excellent. The staff was awesome! When we make the return trip this for sure is where we will stay on our journey.
Stayed 1 night on cross country trip. Was given room immediately above lobby/ check in area. Very noisy, as were the neighbors in adjoining room. Noise level prevented sleep several times. Had to go and buy (!) earplugs to attempt to diminish noise. When I realized, shortly after check in, that we were given perhaps the worst room in the property, I asked the staff to switch, they could not accommodate the request. Breakfast, quality of room amenities are fine, but do not stay in any room off the lobby area or you will not be able to sleep.
I am very sorry about your experience. I am sorry about the noise. I do apologize.
Only stayed one night, was in town for work. They have rooms that u enter right from outside. Those are my favorite rooms!! Plenty of space, good size rooms. The shower & potty are seperate from the sink & counter both are spacious plenty of counter space. A/C unit worked well. Gas stations is a min walk away if needed & jus across the main road is shopping & restaurants.
Thank you so much for staying with us at our Best Western in Burley. We are so happy that you had a great experience. We would love to have you back anytime.
Traveling from Pacific Northwest to Texas. Decided on Burley as a good first stop. Hotel is very close to I-84, restaurants and gas adjacent. Room was spotless, sheets smelled so clean I wanted to stay in bed all day. Shower had large bottles of shampoo, conditioner and bath wash so no skimpy bottles. Great breakfast open 4 hours so plenty of time to enjoy. Fire pit was lit for relaxing. I always stay Best Western and this has been one of our Best of the Best.
Thank you for staying with us in Burley. We are so happy that you chose us for your first stop. WE do have such a clean and lovely full service property. We appreciate the wonderful review. Please be our guest anytime.
The room was comfortable and well stocked with towels and toiletries. Front desk staff was welcoming and helpful. I opted not to have breakfast but it was included with the nightly rate for those who traditionally do like to eat breakfast. Good value for the price!
Thank you for the fantastic review. We are so pleased that you had a great time at our place. We agree with you, we do have a wonderful property that is a great value. Please be our guest again.
Jaden was superb upon a late night, last minute check in. We were tired, weary travelers that had just had a horrible experience at a Best Western in SLC, on our way home, and were comforted by the professional, friendly and kind service provided by Jaden and staff at Burley's BW. (Would have rated 5 stars for sleep quality if it wasn't for the loud girls party going on all night below? beside? our room. Had to turn on the TV to drown them out.)
You are right. Jaden is superb at customers service. I am sorry that you had some noisy neighbors. WE would like to invite you back anytime.
The hotel was clean, the staff were friendly, the breakfast was very good, the beds were comfortable, the shower was great, and the yard outside was great for a dog! We loved having the Perkins Pancake house right on site. We would definitely stay here again.
Thank you for your wonderful review. We are so pleased that your time with us great. We do have a beautiful full service property here in Burley. You will have to come back in the summer, the courtyard and pool are fantastic. We also have live entertainment on the weekends. Be our guest again!!
The Best Western in Burley was a real find. It was easy to find, clean, fast check-in/out and the breakfast was very nice and if you wanted more it was attached to a Perkins Restaurant. Highly recommend for a convenient place to stay where you can be very comfortable.
Thank you so much for the review and thank you for being our guest. We love being a great surprise in our little town. WE are so pleased that you enjoyed your time at our place. WE do have a lot to offer at our full service property. Please come back anytime.
This is truly the crown jewel of the entire Best Western chain. You will not believe how amazing every aspect of this hotel is: the breakfast spread goes on and on, including make-it-yourself waffles and pancakes... yogurts, milk, muffins, condiments for your oatmeal, scrambled eggs, gravy and biscuits... what a feast! Every where you look, it is spotless. They were waxing the floors when we left. Ice machine, yes... fitness room with weights, machines and a water dispenser, yes... sprawling outdoor pool (seasonal), indeed. We had the Executive Suite with a balcony and the living room windows open for a breeze if it's not too chilly. Front desk staffers like Mackenzie and Alex will absolutely brighten your day. We cross the country twice a year and guess what, Twin Falls, this magnificent hotel stole us away forever. We cannot wait to return. Very, very good show, GM Shannon!
Thank you so much for this fantastic review. This is what we hard for, a review like this one. We agree with you, we do have an amazing property here in Burley. WE are so trilled that our place will be your to go when traveling across the country twice a year. We can't wait to have you back. Thank you so much for being our guests.
We were just trying to find a place to stay due to a canceled-flight-caused road trip. We made the reservation a few hours before. This place was delightful. Super quiet, resonably priced, cute psydo-Georgian architecture with rooms surrounded an enormous couryard that contained a volleyball court, dog area (so one can assume dog friendly), pool, hot tub, and patio with grills and a fire pit. The rooms were a bit dated, but clean and comfortable. The bathroom fixtures were a bit funky, but the shower was hot. The staff was helpful and they had a great breakfast room/service that was a bit beyond the standard. There is also an attached Perkins that was super quick and gave guests of the Inn 10% off. There is also a Chevron gas station and convient store on the other side of the property. We come this way occassionally so we're delighted to learn of this little gem of a property!
Wow! We are so happy that you found us. We feel the same, we are an unexpected Gem. WE do have a lot to offer at our full service property here in Burley. Please be our guest anytime.
I've stayed here three times, as it's about the halfway point on a trip from my home to my parents' house. The most recent time was with my wife and dog. The hotel is pet friendly, and no limits on the size of the dogs. It's a good place to stay, and reasonably priced. I haven't had any issues with my rooms. My wife's allergies acted up in the pet-friendly room. While it smelled clean and everything that should have smelled like bleach did, I wonder about any deep-cleaning for pet allergies. It's a great place to spend a night.
WE thank you for your repeated visits. We do have a fantastic property for pets. The rooms for our furry friends are designated so that folks that have allergies are not placed in a pet specific room. WE invite you back anytime.
Traveling from Washington to Utah and this was a great spot to stop and spend the night. Pet friendly, which is why I usually pick Best Western. Comfy king bed and larger than expected room. Modest extra charge for the dog. Staff was very friendly, restaurant (Perkins) on site and plenty of parking right off the interstate.
We are so happy to hear that you had an excellent overnight stay. We do have a very friendly staff, comfy beds and we are pet perfect. You are always welcome at our place. Come back anytime !
We had a need to stay in Burley Idaho We called for a late night arrival and they we so helpful and professional. We called to let them know we were going to be even later than expected and they we so cordial. A terrific room, super nice and all the things we needed inside.
Thank you for your lovely review. WE do have the greatest front desk staff they are so friendly and accommodating. WE hope that your travels bring you back this way soon.
We've stayed at this hotel frequently over the past 20 years. Well-maintained and convenient to dining and fuel options, its grounds are an oasis and its amenities well-suited to encouraging decompression after a long day of travel. Our room was quiet and easily accessible, everything worked, staff were almost universally pleasant, available, and helpful. We'll return.
Fantastic!! WE are so pleased to hear that you will return. Thank you so much for staying with us at our beautiful oasis in Burley. We do take great pride in keeping everything looking great. Be our guest anytime.
Outstanding hotel. Great breakfast with a lot of hot food choices from pancakes, waffles, a hot egg sandwich to biscuits and gravy. I've never had a uncomfortable bed staying at any Best Western that's why they are my only choice for a hotel. Very friendly staff and always put a smile on my face. Extremely clean which makes me feel safe. BW always gives the best rate compared with other hotels. Very economical.
WE are so happy that your stay was very pleasurable. We thank you for staying with us in Burley. WE do have such a friendly staff that is so welcoming. Please be our guest again.
If your travels take you through Burley, Idaho and you're looking for a place to stay, THIS IS THE PLACE. It is a great choice for all. Family friendly with a pool, a hot tub, and a volleyball court in the center courtyard. Great for individuals too. There is a bar inside and an outside bar area. The included breakfast was well supplied with ample choices. It is pet friendly. Large parking lot for larger vehicles, and those towing trailers. But one of the most important aspects is the ABSOLUTELY WONDERFUL hospitality of the staff.
Thank you so much for this WONDERFUL review. You are absolutely right we have the best staff. WE have such a beautiful property and then when you put our staff in the mix it is magical. Please be our guest anytime. Thank you for staying with us!!
Didn't expect such a great experience! Really happy with the room cleanliness! Staff was great and the hotel was a wonderful find! Loved the layout and how the hotel appeared to be a hide-a-way! Clean pool and buildings
WE love being a Great find!. WE are so happy that your time with us was a great experience. WE hope that your travels bring you back to our place again soon.
Very nice outdoor grounds. Pool, volleyball and shuffleboard. Quiet rooms. Nice breakfast. Pet friendly and great value. Guess I have to keep typing to review……….. not sure why I have to do a 200 letter review. Ok I have 175 need 25 more. Four more to go.
Thank you so much for the great review. WE are so pleased that you had such a great stay at our place. We are a great value and we do have really pretty grounds. Please be our guest again.
When I stayed in that room it was next to impossible to turn the water on in the bathtub to take a shower. The amenities were located in the dispenser on the wall and couldn't get them to work. One of the wash cloths appeared to have either make up or bled all over it that didn't wash out. Housekeeping door was located right next to my room and when the staff arrived early that morning of my check out they were standing outside the door talking as loudly as they possibly could. I asked them to quiet down and they didn't so I called the front desk and the front desk did nothing about it
Yes, I have checked with the person who checked you out and nothing was said to the front desk. WE have wall dispensers and we also provide a bar of soap as well, so that all preferences are met. The bath tub handle is to be pulled out and then turn ed for your desired water temperature . I am sorry that we did not meet your needs.
Excellent hotel with nice amenities. Our king bed room on 2nd floor overlooking pool/hot tub area was very clean & comfy. Grounds seemed very nice with a clean pool (with a chair lift) & hot tub plus a fire pit & patio area. Breakfast buffet was a good free option. All staff was friendly & were quick to bring me some extra pillows. We would stay here again if in the area.
WE are so pleased that you had a wonderful stay. WE do have a beautiful courtyard and pool area. Thank you for staying with us and please do stay with us again when you are in the area.
Honestly, the only negative thing is that it's in cattle country. For us city dwellers, walking out of the room and smelling manure from the nearby farms was a little surprising, but otherwise the rooms didn't have the smell. The property was relatively quiet. The staff was friendly.
We are so pleased that you had a great stay at our full service Best Western. Having Perkins attached is very nice. You are right our staff is very friendly and helpful. WE invite you back anytime.
One of the best hotels we have stayed in lately with our small dog. We were treated extremely well and had a great customer service experience. They have a great breakfast and open early (6am) so we could get on the road. The rooms were in great shape and clean and comfortable.
You are right!! We are pet perfect. We are so pleased that you had a great stay at our place. Thank you for staying with us and please be our guest again.
The hotel is very clean, staff are very friendly and helpful. Price of room is a very good value, but fluctuates with the supply and demand, but never outrageous like some of BW's competitors. Conveniently located near Interstate and has a choice of cafes around and nearby.
Thank you for the wonderful feedback. Thank you for staying with us at our lovely Best Western. We do have a very clean hotel, with beautiful grounds. We would love to be your go to place when traveling through Burley.
We loved our visit here. Our suite was perfect for our family needs. It had a seated table we enjoyed meals and played games at, a good sized refrigerator to store food, and a real freezer for our freezer packs. It seems a bit silly to obsess over the refrigerator, but it was so nice to have a small size functional one versus the mini sized ones we've had at other hotels. The balcony with patio furniture was a nice place to have morning coffee. The bed was really comfortable and the pillows too. I think it was our best sleep away from home yet. The pool was a favorite. I love a good outdoor pool and this one was nicely situated in a courtyard. The kiddy pool is fantastic for littles to splash about in. Our room was non smoking, but it did look like there was some cigarette burns on one area of the wall, so not sure if it used to be a smoking room in the past. The rest of the room was beautifully decorated and the layout felt spacious. Overall, great experience and we hope to visit again!
Fantastic, thank you for the review. WE are to pleased that you had such a wonderful stay with us. WE do have a beautiful suite with a great balcony. WE hope to see you again soon.
Great layout, very clean, very friendly staff. Everything you need is right on the property. Nice bar/lounge area, nice pool and grassy area with picnic tables. Nice outside area at the bar. Good restaurant on the property.
Thank you for the wonderful review and thank you for staying with us at our beautiful full service Best Western. WE are thrilled that. you had such a fantastic time at our place. You are right, everything that you need is right on the property. We are also pet perfect. Be our guest anytime.
Great service from check in to check out. Rooms were clean fresh and front desk staff was very helpful. Lounge was clean and neat and food was very good but lounge staff was not as professional they are more interested it seems in locals.
Thank you for much for your feedback. We thank you for staying with us in Burley. WE do have a very nice hotel with a great staff. WE are so pleased that you had a great time at our place. WE look forward to you being our guest again in the future.
Love the courtyard. Very clean and fresh. Pet friendly. Staff are prompt, courteous and professional. Located right off of freeway. Next to 2 gas stations.. Have stayed here before and will again. I recommend for anyone. Children and dogs playing in the courtyard. Pool, firepit bird house, volleyball net.
Thank you for being our guest again. We do have the greatest courtyard. It is like a retreat. WE have such a great location, everything that one would need. WE look forward to you being our guest again in the future.
The hotel was decent however I felt their a few area that needed renovation like the guest bathrooms and laundry facilities. The other issue was the shampoo and conditioner holders in the bathroom were empty and I could tell they rarely restocked them.
Thank you for staying with us and thank you for the review. This review will help us be better. WE would like to invite you back to stay with us again.
the hotel and staff were very pleasant and helpful to our needs. I would return there again. comfortable rooms and amenities. Perkins restaurant was a great eating place and so convienant as it is right in the hotel.
Thank you for the fantastic review. We thank you for staying with us. WE really enjoyed your group. It was a wonderful convention. WE would love to have all of you back anytime.
Nice place but the mattress sagged & gave me severe back pain for the first time in years. Woman doing the breakfast serving was GREAT at customer service! Overheard another customer's spouse complaining to them of back pain from bed sagging 6/8/21. I have informed management of same as of 6/9/21. Dave Hiatt
Thank you for the review and thank you for staying with us. WE appreciate the feedback so that we can take care of the issue. We would like to invite you back for a future stay with us in Burley.
We spent one night here while driving across the country. The place was immaculate- so important in this pandemic. The check in went smoothly and the complimentary breakfast was good- scrambled eggs, sausage and hash browns, plus lots of other goodies if the main dish didn't suit. The outdoo pool was large one and there were tables and chairs for drinks or if you brought takeout. The rooms all had direct outdoor access and there's no elevator.
Thank you for staying at our Best Western Plus in Burley. We are so pleased that you had a great stay with us. WE appreciate the review. We do have an immaculate property here. WE look forward to you being our guest again in the future.
Room we were in was dated and needed upgrading badly. Was very disappointed for the price we paid for each night. Definitely not “BW Plus” quality. Mold on the shower ceiling, microwave was on the bathroom counter by the sink...just not up to par.
Yes, we actually got it the first time. You responded through Best Western. We have already been into the room and we are taking care of the issues now. WE appreciate your feedback it will make us be better.
I have found that the Best Western hotels are worth seeking out. The staff is usually very friendly. Burley was no exception. The only problem was the strength of the wifi (rather weak) and no ice in the ice machine. neither detract from the overall quality of my stay.
Thank you for the review. This will help us be better. I am checking into both problems that you mentioned. WE are so pleased that you enjoyed our beautiful Best Western Plus in Burley. You are right, we do have a very friendly staff, they are great. WE invite you back to be our guest anytime.
We spent one night at this hotel on a quick trip to Idaho. I was very impressed. The check in and check out process were very simple with pleasant front desk staff. The hotel is very clean. It was right off the highway with lots of stores restaurants and gas stations right there. We enjoyed a drink outside from the outside bar. Lots of seating outside so we could enjoy the beautiful weather. I would defintely recommend this hotel if you are traveling to Burley.
We love this. WE are so pleased that you would definitely recommend our hotel when traveling to Burley. Thank you for staying with us at our beautiful property. We thank you for the wonderful review. We look forward to you being our guest in the future.
We did the pre check in and the room was ready when we arrived. It was on the ground floor as requested and we could park at the door of the room. Desk clerk was pleasant and efficient. Room was comfortable, clean, and roomy. Had all amenities and enough outlets to charge our devices. Breakfast was the usual fare with the assistant serving the coffee and hot food. She was very pleasant. Our experience here was so much better than at another chain that we stayed at the night before. Will check Best Western more often.
This is wonderful! We are so pleased that you had a great experience at our place. We hope that you were able to enjoy our beautiful courtyard and pool area. WE do have a fantastic staff this is very friendly and helpful. We look forward to you being our guest again soon.
I stayed here with my husband on our way back from Arizona going to Alaska. Had a great time here rooms were clean and the bed was awesome. So anyway Kim the house cleaning supervisor was awesome we got all the way to Oregon when we realized I had left my surface pro in the room. Panic set in I was going to log in to do some payroll while in Bellevue, we called and spoke with Kaylee at the front desk and she found Kim for us. When Kim called us back to confirm our mailing address just couldn't believe how wonderful she was and got my surface pro in just days! Awesome customer service .
Thank you for your review. WE are so pleased that you had a great stay with us. WE do have a really nice property here in Burley. You are right about Kim. she is fantastic. She is all about the customer. She will always take great care of you. WE look forward to you being our guest again in the future.
This visit was the fourth time I have stayed here and it is likely the last. There was a bar in the "courtyard" that was playing music. In the evening I called the front desk and they said they would ask them to turn it down. They actually turned it up. I called again and they said they couldn't do anything until ten o'clock. The music was still going after ten and I called again. About 10:30 it stopped, but there were people talking loudly until 11:30. At 3:30, more people were talking loudly. I hardly got any sleep. Except for the desk clerks, none of the other staff wore masks.
Yes, we had music on the patio until 10:00 p.m. on this night. We had staff doing everything that they could to make your stay more pleasant. We do not silence our courtyard down at 7:00 p.m. on a Friday night. We feel that 10:00 p.m. is a more reasonable timeto do so. I am sorry that you do not have a pleasant experience.
My wife and I recently spent 1 night here on a short road trip. I guess I had expected something more up to date but aside from the lobby/entrance which seemed newer and "brighter" the room we had seemed dated and in need of a bit of freshening. The staff with whom we interacted were all quite friendly and helpful. The location is very convenient to I-84 and parking was easy. My biggest complaint was noise. We were located across from the hot tub which was visited several times by very loud people. We were also given a room located in between several groups traveling together who got together in and out of their rooms and were quite loud. This went on into the evening. Breakfast was fine as was wifi. All in all it was not a great stay and I would most likely look elsewhere on a future trip.
I am sorry to hear that you did not have a great stay. This is not the way MOST OF OUR GUESTS FEEL. We have a beautiful full service property. So much more going for us than the rest of the properties in town. WE would like to invite you back to enjoy our courtyard in full bloom and our gorgeous pool.
Somehow we missed our off ramp to head north, probably talking too much LOL! What a nice surprise to stay at this large hotel/convention center that ended up feeling small and cozy from where we had a room. Room was great, as was bed and shower. We enjoyed having a large expanse of green lawn outside our room and view of the pool which remains covered at this time. The breakfast room was close by. Several food items were offered but we only had waffles. We would stay there again and highly recommend it. Other than staying here, we only ate at El Capital which you can walk to. Felt their food was exceptional.
FANTASTIC!!WE are so pleased that you missed your off ramp heading north. WE are so happy that you discovered our place. The pool is uncovered and already to be filled. So you will have to come back. You are welcome anytime.
This hotel has such a great staff! Irma and Shannon were very accommodating to me and my family. On top of that,the upstairs rooms from the lobby are BEAUTIFUL and so clean. The linens are the freshest I've ever had.They smell amazing! The hot tub is very clean and big. Breakfast is ok, better than continental. The regular breakfast girl is so sweet and always helpful with a smile.She is outgoing and fun to talk to. Her mom works there too and she is very polite and a hard worker. I highly recommend staying here.
Thank you so much for your review. You are right, we have such a great staff. They are so friendly and accommodating. We do have beautiful rooms that you so clean. Thank you for mentioning all of our sweet people that work here. We look forward to your next visit. Thank you for staying at our beautiful Best Western Plus in Burley.
My husband and I stayed at the best western not far from home! It was the perfect stay! The hot tub was wonderful while it was snowing, and the room was cozy! The staff is always willing to help and make sure you feel welcomed
Thank you for the wonderful review. WE are so pleased that you had the perfect stay at our beautiful Burley inn. WE do have such a great staff that is always willing to help and make very one feel welcome. We look forward to you being our guest again.
We were exhausted while moving from E. Washington to S.E. Idaho and stopped for the night. The room was comfortable, the hotel was decorated for fall - the grounds were really pretty. Our dog was welcome for a small fee, which is terrific too! Had breakfast, which was served by a young lady who was very gracious. Because of the pandemic, the dining room was closed, so I took the food back to our room. Check-out time was easy as well. I recommend to anyone.
Thank you for staying with us at our Beautiful Best Western Plus. Yes, we do have such a nice comfortable property here. WE are pet perfect. Thank you for mentioning our wonderful breakfast staff and please be our guest again.
I'm order to access the eating area, one has to walk by the bar-I know it's hard to wear a mask & enjoy a beverage but when the bar is the only way to access the eating area then the bar should be blocked off- Patrons at the bar were not practicing social distancing. People wonder why the virus is spreading.
I am sorry to hear this. I do apologize. This should not be the case. Your feedback is helpful to us. Thank you!
Lesson Learned: For a good nights sleep do not plan to stay at a convention center hotel where other guests have no plans to sleep. If Burley Inn has a reception center it needs a place to contain the noise in the early hours of the morning.
I am sorry to hear that you were not able to get good rest. There is no excuse for the courtyard being noisy until late. We have moved on from the security people that were entrusted to ensure a quiet and peaceful night for our guests. I apologize.
The staff were welcoming and very helpful. From the easy early bird check in to express checkout the stay was pleasant and there were not any hassles. The room was roomy, clean and well decorated. They followed all the COVID rules. All in all the Inn was clean and well maintained. It is close to many choices for dining, many within easy walking distance.
Thank you for nice review. WE are very happy to hear that you had a pleasant stay with us. You are right, we do have a welcoming and very friendly staff. WE are pleased that you enjoyed your spacious and clean room. Yes, we do have a really great location for many choices for dining very close to us. We make us your go to place when coming to Burley.
We stayed here on a Saturday night last minute because no other hotels in were available in Twin Falls. No complaints really, three of the four of us woke up with headaches due to the hard pillows. But the room was basic and clean. Bathroom was really small, but was nice to have the sink outside so one could use the bathroom while another could wash up using the sink. The breakfast was much better here than all the 5 Marriott hotels we stayed in this week. They did have hot items like biscuits and gravy, microwaveable breakfast sandwiches, waffles, and pancakes. While the two attendants were busy nonstop helping everyone, it just gets too crowded this way. No fault of the hotel as this is the COVID-19 world we live in now, just takes so long to get everything. But again, their offerings was much better than everyone else. We did use the outdoor spa and kids used the outdoor pool. It worked, we enjoyed it, and prefer it to indoor pools.
Thank you for staying with us at our beautiful full service property here in Burley. Yes, we so have a wonderful outdoor pool and beautiful courtyard. I appreciate your feedback on the pillows. Yes, we know that breakfast is important and we wanted to make it more than just a grab and go. Thank you for mentioning it. Please be our guest again.
The management and staff at this hotel went out of the way to accomodate our specific needs. We really appreciate the efforts. We were having trouble contacting BW reservations to use our accumulated points, and they helped us do that. The hotel also served a fresh, hot breakfast during the pandemic. We weren't allowed to serve ourselves, but they hired someone to prepare the food and serve us.
Thank you for being our guest. You are right, we do have a fantastic staff. They do give exceptional service. I am so pleased to hear that they helped ;you with. your BW reward points. Yes, we chose to take the higher road and serve our guest a hot breakfast. Thank you for mentioning it. Please be our guest anytime.
This is a beautiful property. We appreciated the pet friendly room being on the ground floor with the pet area right outside the door. The room was large and very clean. There is a bar/lounge that is very comfortable. It is closed on Sundays. They have a good selection for a small hotel. We enjoyed staying here for two nights and would stay here again. It was about 30 minutes to Shoshone Falls and the Twin Falls Costco.
Thank you so much for the fantastic review. You are right. WE do have a beautiful property. We are pet perfect. There is so much space for your four legged family members. WE are so happy that you enjoyed all of our amenities. WE invite you back anytime. Thank you for staying with us.
Rented a good room 183. Room was ok. There was a big yellow stain on top blanket. Light nearest window didnt work. Asked for jet tub for Joel. Didnt work. I called front desk around 8:40pm ask how to work tub she stated she didnt know and said i had an attitude. I told her i agreed i did! She was ugly on the phone with every question I asked. She said she would send a maid?? I asked her to call because Joel was in the tub. She sent her to my room any ways!!!! Will not recommended if you have to pay out of your own pocket. Used to love this place. What happen?
This Best Western has been remodeled on the inside. The exterior isn't bad either with a fire pit, pool and hot tub it has quite a bit to offer. The breakfast is quite varied with a waffle maker, hot made to order when you press a button pancakes as well as eggs and bacon or sausage,biscuits and gravy. Several types of cereal and pastries too.
Thank you for staying with us at our beautiful Best Western. You are right, we do have a lot to offer here at our full service property. The exterior is great, you will have to come back when the grass is green and flowers are blooming and the pool is open. It is quite a treat. Thank you for mentioning our breakfast, it is a nice offering. WE would like to invite you back anytime.
We love to travel as family, including our dogs!! The Burley Inn is super pet friendly, they have dog treats at front desk. The doors facing the exterior are super convenient when traveling with pets and kids. The grassy area is nice to let our kids and dogs stretch their legs after a long day of traveling. The location is great right off the freeway and the Perkins restaurant was open late and they had great specials too. This will be a regular stop on future trips for sure!!
WE are so happy to hear this!! Thank you for staying with us and thank you for the 5 star review. We do have the best place for kids and for your four - legged family members. Lots of grassy area for sure. You will have to come back when the courtyard is in full swing . Our pool is fantastic for kids. We love knowing that we will be a regular stop on future trips.
Stayed 3 nights and room was very clean, breakfast was great, Staff was amazing! They have a beautiful entry that has room for business meetings and GREAT WIFI! There is a beautiful gas fire pit out back that was fun to hang out by. A lounge with full bar and Tv's to watch the games and socialize.
WE love 5 star reviews!! WE are so pleased that your stay with us was great and amazing. We do have very clean rooms and a great breakfast. WE are so happy that you were able to enjoy our new gas fire pit area. Our lounge is a wonderful place to socialize. Thank you for staying with us at our beautiful Best Western.
I've stayed here for work and with my family … including my furry family members! The location is conveniently located off of the interstate which is great for traveling in Idaho. The kids love splashing around the pool in the summer. I always enjoy the comfortable and clean rooms. The on-site Perkins restaurant is perfect for a late-night dessert. The breakfast is always a hit and the service is always friendly and helpful. I recommend this hotel for business and for pleasure.
Thank you so much for the wonderful feedback and thank you for staying with us. You are right - we are conveniently located and the perfect place for Business and Pleasure. Our full service property is wonderful for families with our beautiful courtyard and our on - site Perkins restaurant. We invite you back anytime.
Nice hotel for a one night stay traveling home over the holidays. Clean rooms, friendly staff and beautiful outdoor sitting/eating areas. Breakfast was good and attendant was efficient, friendly and helpful. Will stay again when traveling from Denver to Washington State.
WE love this kind of feedback. We want to be your go to place when traveling through. WE are so pleased that you enjoyed our full service property. You are right we have a great breakfast and our breakfast attendant is superb. WE hope that your travels bring you back this way again soon.
This is one of the nicest hotels in the BW chain. It has everything a traveler needs, a full restaurant, free breakfast and very helpful employees. And the rates for a hotel this nice are extremely reasonable. We'll always take time to stay at this hotel on our travels through south Idaho.
Guy, this is what we work hard for, to get reviews like this one. Thank you so much for taking the time to give us a 5 star review. WE agree with you. We do have a very beautiful full service hotel. WE want to be your go to place when traveling to Burley. Come back anytime.
The service is good overall I liked the fast and friendly check in and out. They gave me a 10% off coupon to the bar or Perkins but i didn't use it. I would recommend this place to my family's and friends!
Thank you so much for being our guest in Burley. We do have a wonderful staff that is friendly and efficient. We hope that the next time you are here that you can take full advantage of our full service amenities. WE are thrilled that you will recommend us to your family and friends.
Doors are poorly insulated and the walls are not well insulated. A lot of noise from neighbor and lots of noise and outside air on exterior door. Could hear the neighbor talking as if they were in my room.
We are sorry that you could hear your neighbors. That is unfortunate. That makes for a really long night. I would like to invite you back.
From the check in to the breakfast, we were very impressed and would definitely recommend this hotel to others! It was clean and comfortable and the breakfast buffet was one of the best we have encountered. The price was also very attractive. We will stay here again!
Joyce, thank you for the wonderful review. We agree with you, we are a little treasure in Burley. We are so please that you enjoyed our full service hotel with all that it has to offer. WE are also thrilled to hear that you will be back to stay again. Thank you for being our guest.
The rooms in this hotel are small but efficient. The bathroom is smaller but it was clean. The public areas of this property are very pleasant and inviting. It is a older facility but obviously there are constant updates being made. The breakfast was very good and offered a wide selection including freshly prepared fruit cups. Very friendly staff.
Thank you so much for the wonderful feedback. WE are an older hotel the is constantly being upgraded and improved. WE have the most friendly staff and a very good breakfast. Our housekeeping department does a wonderful job in keeping the rooms very clean. Thank you for the review and please do come back anytime.
Polite desk, Perkins restaurant connected to Motel was excellent, nice bar also. The place was clean & friendly. Knowledgable about area. Close to freeway & any stores one might need for supplies while traveling.
Thank you for staying with us at our beautiful Best Western. We are so pleased that you had an exceptional experience with us. WE do make it so handy with our full service property and so many great amenities that are close by. We invite you to come back anytime to our super convenient location.
The Best Western Plus in Burley, ID. is a hotel that gives you plenty of options. The surrounding area gives you a number of eating and shopping options. Especially, if you forgot to pack something at home or are just running low on toiletries and necessities.The hotel offers a wonderful complimentary breakfast. But it also has a bar with eating options as well as a whole other restaurants (Perkins, I believe) attached to the hotel. My room was part of a whole separate unit behind the main hotel and it was ideal. Very quiet with plenty of parking. The center courtyard was lovely. It has a gorgeous clock tower, a huge swimming pool and even a beach volleyball court. Hard to take advantage of in November, but hoping to make it back in the spring and/ or summer. The room was very clean and spacious. Plenty of room for my things without ever making me feel cramped. If you ever find yourself in Burley, ID., check out the Best Western Plus. You will be happy you did.
Thank you so much for being our guest at our beautiful Best Western Plus in Burley. WE agree whole heartedly with everything that you said. You gave a perfect description of our full service hotel. We would love to have you back anytime. We hope that you can enjoy our lovely courtyard on your next visit.
Beds! My favorite part of this hotel. The bed was so comfortable. I slept the entire night and that's pretty rare. Hotel was sold out for a big event, but the staff didn't miss a beat. I was very impressed. No complaints at all. Clean, comfortable, great breakfast. Just what I want.
This is wonderful. WE love your feedback. We do have such comfy beds. Yep, you are right we were sold out this weekend, but we were on it. Everyone had such a great time taking care of our guests. WE invite you back anytime.
We were very happy with our stay here. Nice place and pet friendly! We've come to depend almost entirely on Best Western when we travel with our dog. This property was very suitable for walking with lot of grassy areas.
You are right!! WE are a very pet friendly property. There is so much space for a pet to enjoy. They will love it. Our rooms and super clean and our beds are comfy. We invite you back anytime.
If you are in need of a break while going through Burley, Idaho, stop at the Best Western Plus Burley Inn & Convention Center. From Jessica who checked us in, Brandy in the Lounge and Chelsey at Perkins, our stay was fantastic! The room was well appointed, clean and spacious. With our AARP discount, it as only a few dollars more than the Budget Inn next door. WELL worth the few extra $ to get a huge upgrade in cleanliness, perks and well, everything else!
Thank you for the wonderful review. WE do have it all right here in one location. Our staff is top notch. We feel that we are a great value for all of the amenities that we provide. WE invite you back anytime.
This Best Western has always been our first stop on our trip to Arizona. We enjoy the restaurant that is attached to it and the hotels employees are extremely nice. It is easy access of the freeway too.
Super!! WE love being your stop when traveling to Arizona. WE do have a lot of convenience here at our property. The east access right off of the freeway is wonderful. Please stop by anytime.
The staff was very accommodating to our request for a specific room. The room was quiet and spacious enough for one night. This was probably the fourth time we have stayed here and with exception, it has worked well for us. We will continue to use this BW when we are in the area
Don, we are pleased to be your go to place when in Burley. We just keep getting better. Our brand new patio and fire pit are now open to enjoy. Thank you for staying with us. WE invite you back anytime.
This was the most comfortable bed I have ever slept in. I want one for my own! Hotel was comfortable. Didn't really use amenities like pool, hot tub, etc, as we arrived late and left early. But I sure got a good night's sleep!
Fantastic, WE agree with you. WE have the best beds ever. WE are so glad that you got a goods nights sleep. Next time when you are here you will have to take time to enjoy the beautiful courtyard and brand new patio and fire pit. It is lovely. Thank you for staying with us and please do come back soon.
$15 extra for the dog. They have AARP & AAA discounts. The M&M machine in the lobby went crazy on me. Nice big room, plenty of free parking. Too bad we were simply looking for a clean bed. There is a Perkins next door. They even gave us a card for a discount at Perkins or their The Spud Cellar Lounge. Parking lot is well lit. As tired as we were, we did have trouble finding the front lobby (hint, it faces the street).
Traveling through on Interstate 84 convenient location. Nice clean rooms. Secure property with a resteraunt on site and able to host a convention if you need that sort of option. Professional, friendly staff on site.
Best Western Plus Burley Inn & Convention Center was in a nice location, within a short walk to several places to eat (including Wendy's and Denny's). Our room was nicely furnished, 1 nice chair, a desk, comfortable bed, nice sheets, average towels. Full breakfast was good: scrambled eggs (maybe a little too dry), bacon, potatoes, gravy, breads for toast, muffins, cereal, fruit, coffee, tea, milk, juice. The dining room was nice and seating was comfortable. I would have rated this location higher except our room location was quite noisy with people coming and going (car alarms being set and unset). This hindered a good night of sleep.
This motel is located right where we need it when travelling from Denver to Portland. It is close to numerous restaurants so getting a meal is very simple. The staff are very helpful and friendly. The rooms are large and comfortable.
Great courtyard with volleyball and shuffleboard areas, nice pool and hot tub, putting in fire pit near office. Pet friendly and very nice yard area, pet area not secluded but separate from play areas. Highly recomend. Hot breakfast seemed to have something for everyone.
Being on the road through South Idaho, the "Burley Inn" is our favorite. Right off the freeway, check in and drive up to your door if you choose the exterior rooms. No packing luggage through check in and up elevators! No driving to the restaurant it's already here. The jacuzzi is new and outdoors with jets that hit toes to shoulders, hot too. Olympic size outdoor heated swimming pool. Complementary breakfast is exceptional! Overall this place is great for all the amenities plus convenience!
We could not be happier with this hotel. Comfortable bed, easy check-in and out. Very dog friendly. So easy for people with pets. Great location with restaurant next door. We will definitely use this hotel again when we are in the area.
Friendly and efficient staff, room good except for thin walls - ear plugs advisable. Comfortable beds. Perkins on site for dinner, food okay. Breakfast pretty good. Wifi okay but not very fast. Handy Chevron next door, Walmart & other restaurants nearby.
We stayed there twice on our trip to Washington. This is an older property that has been well maintained. The rooms were clean, comfortable and quiet. Bed was very comfortable. Breakfast is the usual motel food. How do they turn perfectly good eggs into motel eggs? It is almost a universal thing with free breakfasts. There is no elevator so plan accordingly.
Wish I could have rated this hotel one step higher than the scale. This hotel is outstanding! The staff, partially new, outdid itself. It was just down a short hallway to the Perkins Restaurant. And most of all, the hotel was laid out to surround the pool and open area. (See photos.) If this were not August, one could sit outside and gaze at the stars.
Everything was good. I just needed a place to sleep on a cross country drive. Staff didn't explain that overlooking the courtyard means next to the pool, which looked fun but was quite noisy until after 10 pm. Breakfast was available, but I didn't want to leave my dog to bark.
This hotel is always a great place to stay at! The rooms are very nice and bedding is always comfortable. Their onsite bar and restaurant is excellent. The pool and hot tub are very inviting! The staff is always friendly and attentive.
The hotel was clean, the staff was helpful and friendly, I was happy with the breakfast options and the internet was able to stay 'mostly' connected during peak times. The review requires an additional 37 characters....
This place is OK but could easily do better. Dude, get a life and get rid of the styrefoam and plastic. This is Idaho and it's time to think about the environment. Get rid of the plastic and styrefoam. Let's get in to dark sky lighting!
I was at the hotel for just one night however, I was welcomed like a long time friend and guest. The accommodations were excellent and the staff was friendly and helpful. the amenities were plentiful and readily available for use by all of the guests. The courtyard was beautifully maintained and relaxing. The lounge was inviting and the food and Drinks were great. I would recommend this Hotel to anyone who is staying in Burley.
Midway point on road trip from Las Vega to Vancouver, BC. After many hours of driving we were looking for a clean and comfortable place to lay our heads. We were not disappointed. The room was very well equipped with a fridge and microwave. Comfy beds. Good wifi. Amenities that we did not use on our short stay, like iron and ironing board would have been nice had we been there longer. The pool area looked inviting and well kept. The Perkins restaurant attached was a nice surprise and because we were registered at the hotel, we got a discount on our dinner. I would definitely stay here again.
Clean, friendly, knowledgable staff and service. Like in most Best Westerns where we have stayed, those who designed the beds tend to cater to tall guests. Also, Smucker's DOES make blackberry jam for the breakfast room--not just grape or mixed fruit.
Our stay was at Burley Convention Center in Burley Idaho. It was our second stay there because of the good location for our visiting, the excellent facilities and reasonable prices for such a nice place! Staff was always top notch as well.
Thank you for being our guest. WE are so pleased that you choose to stay with us again. We would love to be your go to place when traveling to Burley. WE do have so much to offer at our full service property. We hope that your travels bring you back this way again soon.
They were very organized for our groups arrival with an outside table even! Room was clean and large. Rooms surround a nice pool and hot tub. And... The pool was crowded with families and kids includes unsupervised youngsters in the hot tub. Some got in a car and drove off so I wasn't sure they were even staying here. Wifi was finicky. Dropping out and weak signal.
We love your group. We look forward to having you each summer even if it is for only one night. I did take down your feedback. Our wifi should be fantastic all the time we just did a 20k upgrade. I appreciate the review ,this will help us be better. We look forward to next year and hope that you are part of the group.
Check in was fast and the front desk clerk was very friendly and accommodating. The room was beautiful. I wasn't too happy that the car was parked behind the building with not even any windows to look out and see it, but it seemed like a safe enough area. Breakfast was amazing, and check out was fast! Will definitely use this hotel chain again, although I doubt I'll be back to this particular one.
Thank you for staying with us. WE appreciate the great review. WE do have a wonderful staff that is accommodating and friendly. Thank yo for mentioning our beautiful rooms and amazing breakfast. If you are ever in Burley again we will be here. Please be our guest again.
I would rate 4.5 stars. Why? The bad: The property is dated in terms of age and design. It is fully open, which is not the best in winter. The entrance and exit can be confusing. Breakfast options are somewhat limited. The good: Big pool. Pretty clean. Helpful frontdesk. Cheaper rate than comparables.
Yes, we are the place to be in the summer especially. Our courtyard is gorgeous and so relaxing. We hope that you were able to enjoy it. Thank you for staying with us and please come back.
I lost contact both during a phone call and online, while trying to reserve a room. The staff still reserved a room for us. We got in late and were so relieved to have a room, and grateful for the staff's caring and thoughtful consideration.
Thank you for the kind review. We do have a great care staff. They take what they do very seriously and to heart. We hope that you were able to enjoy all that we have to offer at our full service property. Please be our guest anytime.
Nice hotel right off the highway. Room faced pool. Bathroom was clean and up to date. Restaurant and lounge attached. Right next to gas station. Grounds were beautiful. Breakfast was fantastic. Volleyball net and other game to keep kids busy. Even with the pool just outside, the room was very quiet. Great place!
WE are so pleased that you found us. We do have a very convenient location right off of the freeway. You are right we have beautiful grounds. We work hard at it everyday and we thank you for mentioning them . We hope that you got to do some relaxing. Please be our guest anytime.
Good clean rooms, comfortable beds, lots of parking for cars and big trucks. Very friendly staff. We stay here every year for a sporting event we come too. There is a Perkins on the premises. Right off the freeway.
You are right!! Clean rooms, comfortable beds, Being a full service property right off of the freeway is pretty handy for our guests. WE love being your go to place when you are traveling through or to Burley. Come back anytime.
Stay here whenever we are visiting in the Burley area. Always clean and friendly staff. We brought our 14 yr. old grand daughter this trip so she really enjoyed the pool. Close to the freeway, eating places and gas.
Older hotel but still good location with excellent service . Rooms have been upgraded . Have stayed in this hotel over the last 30 years and it is still my choice in Burley. The Perkins next door is a handy choice too.
We stayed one night, check in and out was easy. The hotel is somewhat spread out around a central courtyard. Our room was comfortable and worked great for us. I really liked the Perkins restaurant attached to the hotel where we could just walk to dinner. The breakfast room and food were great. I had a great stay and I wouldn't hesitate to stay here again.
Very close to the freeway, it's a very nice place to go if you're planning a trip to that area. Unfortunately the pool is outside compared to most of other best western, so I didn't enjoy it but they have a nice breakfast.
Yes, we are very close to the freeway, it is so convenient. We also have a lot to offer here at our full service hotel. Our outdoor pool is open and of course heated. Our courtyard is ready for summer fun. Please come back and enjoy.
Clean, adorable and super easy to get to. Many hotels and gas stations nearby and on a main road, but still quiet and safe. Great staff. Easy computer access to print my itinerary. Wait till you see the breakfast!!
Wow, we love this review. We are clean, adorable and super easy to get to. Yes, there is a lot around us where we are on a main road. Anything that you would need, Our courtyard is in full summer vibrancy, come and relax. SO pleased that you loved our breakfast. Thank you for staying with us.
We had a great stay ath the Best Western in Burley, ID. Even the dog was happy at this pet-friendly hotel. It was easy to get off and on the interstate and located right where we needed to go for our family wedding reception that we travelled out of state for.
Thank you for the fantastic review. WE are so happy that you had a great stay at our place in Burley. Yes, our furry friends are always welcome. You are right, we do have easy access on and off of the interstate. We thank you for being our guest. Please come back anytime.
Best Western is our family go to property when traveling. I must say I was quite disappointed by this one. The main lobby area seemed very nice, clean, new, etc., however we were in the back older buildings and they are really out dated. The walls were very thin...we heard the man snoring in the room next to us the whole night. The mattress are VERY old and was shaped like a hammock. It was a rough night. Our usual morning swim/hot tub was also a bummer...the hot tub had a strange smell and the water was a bit green. I am still a huge fan of the Best Western brand but this location is not my favorite.
I am very sorry to hear this feedback, but I am appreciative of your honesty. Your review will make us be better. WE replacing sidewalks and stairs as I am responding to this review. WE are very aware of the changes that need to happen and we are now working on them as the weather is finally cooperating. Thank you for staying with is and we do invite you back.
Comfortable room, good location, OK breakfast. I didn't eat at the restaurant this trip, but the lounge menu didn't have anything that wouldn't give me indigestion- nothing but heavy bar food. The grounds are very attractive.
Thank you for staying with us in Burley. I really appreciate your feedback. This is good to consider for our lounge menu. WE do have a lovely full service property. I will bring this up to the Lounge manger. There is so much to enjoy. Please be our guest again.
Very nice lobby. Bar attached. Also attached a Smitty's Restaurant. Very convenient, very nice. Coupons for happy hour and restaurant services. Free full hot breakfast with extensive choices for self serve or use your coupons and order off the restaurant menu using the discount coupons. Always perfect, with a nice remodel throughout.
Thank you for staying with us at our beautiful remodeled property in Burley. We really appreciate the feedback. You are right, our lobby is very nice and our restaurant that is attached is so great and yes we do give discount coupons. WE invite you to come back and enjoy our full service property again.
Rooms are pretty small for price. High speed internet was very slow. Doors creaked as did bathroom faucet. Apparent that pets are allowed in rooms. Nice location and breakfast area. Lawn areas are nice but used as dog latrine so not comfortable letting kids play in them. Property is on the verge of being rundown. Multiple concrete repairs need to take place on sidewalks and stairways.
Thank you for your review. WE are jack hammering up old concrete as I am responding to your review. Yes, we are replacing old sidewalks and stairs. I really appreciate all of your feedback as this will make us be better. WE do have a beautiful courtyard that will be full of gorgeous flowers in another month. We invite you back anytime.
This is a great hotel overall I would highly recommend this hotel to everyone. Staff is awesome to work with and will treat you very well! The rooms are very clean and has lots of pillows (lol) Enjoy your stay.
Thank you for being our guest. WE are very pleased that you had a great stay with us at our beautiful property in Burley. You are right we have very clean rooms and lots of pillows. Our staff is awesome to work with. We hope that your travels bring you back to our place really soon.
It was my first trip to Idaho, and Burley represented well. It was located near my temporary place of work. I was warm, as well as well-fed and entertained. The cable/satellite system was more than adequate, and I had excellent internet speeds, for work as well as for play.
Thank you for the great review. WE are so pleased that you had a great stay with us. WE are happy to hear that you had everything that you needed for a first great trip to Idaho. We hope that your travels bring you back this way soon. Be our guest anytime.
I travel to this area weekly and stay at the Best Western Burly 1-2 times per month. Always friendly staff, clean rooms and good breakfast. Rooms have small refrigerator and some have microwaves in them. There is a microwave in the lobby area to use as well. I find it very convenient while traveling.I am a female traveling alone for business and I always feel safe when staying there
Thank you for being our guest. We really appreciate the wonderful review. We do a friendly staff, clean rooms and a good breakfast. Great news! All of our rooms will have microwaves within the next few months. We are so pleased that you enjoy your time here and we would love to have you back anytime.
Clean, newly renovated hotel and restaurant, great continental breakfast, ample convention areas, happy friendly staff. I usually have a hard time sleeping on hotel mattresses. The mattresses are very comfortable loved my stay.
Mark, Thank you for the great review. We are so pleased that you had a great stay with us. WE do have such comfy mattresses. You are right about our newly renovated hotel and restaurant being very clean. Thank you for being our guest in Burley and we invite you back anytime.
We only stayed one night at the Burley Best Western Plus, but this place was so nice, it could have been a destination hotel. Our room was very clean and spacious, and the breakfast was a feast! Everything you could hope for and more; hot things were served nice and hot, and cold things were kept cool. The property has a good-sized pool and nice outdoor hot tub too - we will definitely stay there again whenever our travels take us through southern Idaho.
Thank you for the wonderful review. WE are so happy to hear that you will be staying again when you are traveling through Southern Idaho. You are right, we do have a really nice place here in Burley. Our full service facility makes the experience very enjoyable. You will definitely have to come back in the summer to enjoy our pool. The hot tub is always open. Thank you for being our guest.
This facility and especially the staff made our several days of travel & stays an "excellent" experience. We will NOT again by-pass this facility and in fact will plan to go there. Adjacent services also make this a convenient stop. We too appreciated the "reasonable" rate.
Thank you so much for the wonderful review. We do offer so much here at our full service Best Western Plus in Burley. We are so pleased to hear that you had an "excellent" experience at our place. WE will love being your go to place when traveling through Burley. Please be our guest anytime.
This hotel was pleasant in decor in the waiting room. The room itself was okay, but what I didn't appreciate was the clanging and banging of the pipes all night. Hard to get any sleep. Don't stay on the first floor.
Yes, I just responded to your review through Best Western. I am so very sorry that our staff did not help you with this issue. We are already figuring the situation out. I do appreciate you letting us know so that someone else does not have a sleepless night. We do have a very beautiful lobby. Thank you for being our guest.
We found this hotel to be very comfortable and well kept. The courtyard where the pool is located has beautiful landscaping and flowers. It was a quiet area, like a park setting. The lobby was beautiful, very welcoming. Our rooms coming and going on our trip were clean, smelled fresh, quiet, the AC was cool. We were very pleased with our stay. The Perkins restaurant was very convenient since we were on a Trike pulling little trailer and didn't want to drive anywhere. We felt that the staff we dealt with were very friendly.
Thank you so much for being our guest. We are so pleased that you had a great experience at our place in Burley. We do have a beautiful full service property. Our staff is so welcoming and our rooms are very clean, fresh and quiet. We would love to be your go to place when traveling through Burley. Please come back anytime.
My husband and our dog were traveling from Oregon to Iowa, driving. We were going to see family in Iowa. We stay at Best Westerns Plus if we can. We stayed at 4 of out of 6 nights on our trips to and fro. We wrote great reviews for all the ones we stayed at! Except this one! It was a plus, so we had certain expectations. And first time in many stays over the years that we were very upset. First off, the front part is new addition and it looks very nice... lobby and breakfast room... nice staircase upstairs... first impressions were good. Older lady got us set up and she was very nice and friendly. We had our dog, so she made sure we were in the dog wing. Which we understand. However, were pretty appalled by rest of hotel and our room. right behind the front was a nicely kept garden, grassy area, swim pool area with pagoda. The rooms however were pretty bad. It was obviously an old motel that they kept all the old rooms and tried to fix them up. 2 stories like a motel. the grounds around the outside of it were dirty... trash laying around. The room we had was ok. Felt dirty. Furniture was standard Best Western , and nice. the Bed was comfy and it looked nice enough. But the doors was so dirty and old... had hand prints on it, and floor, rug felt dirty. We have been in a lot of BWs and other hotels with your dogs and never felt it was dirty in case you are thinking cause it was a dog room. Tub and sinks were clean, and linen was fine. But over all felt not clean. I am not fussy person but had expectations for a BW Plus. I guess they make it a plus because of the new front. There are rooms there I imagine were nicer. But probably reserved for convention guests. We would have been ok except for one pretty nasty incident. We got into our room and there was a small yippie dog barking behind our room in another room. Of course it made our dog want to bark. We waited an hour and it never stopped barking. So we figured someone left it I their room as it was dinner time. We called the front desk and reported it. The young woman who answered said she was pretty sure she knew the room and would look into it. We took a walk, came back and it was still barking. So we went up to the lobby. The young woman we had talked to was sitting out on a bench with a young man. I went in... and she came in. The older lady who helped us check in was busy. You need to know I am 71, white haired and usually my husband I get along with the desk people. But this was not the case here. I asked about the barking dog. She said there was nothing she could do as the night watchman was not there until 9. We like to go to bed and read around 9 as we had early up in the morning. We asked if we could move rooms... She said she had one dog room left on the 2nd floor. That was ok with us, but she was reluctant to change us. She asked us to give her 15 minutes and then she would move us if it was not resolved. I was confused as to how she would resolve it, and asked and she just smiled. I said well we know there is a policy that people can not leave dogs in rooms unattended. She said "well not this one" and just stared at me, like, too bad too sad. We have been in many hotels and never let our dog in the room alone for fear she would bark. We worked around weather and put her in the car if we could, otherwise we ordered in. This young woman was rude about it all. I was pretty upset as was my husband. We did go back to room, telling her if the dog doesn't stop soon we want to move rooms. she said she would deal with it and let us know. She never called us to check on it. However the dog had stopped by the time we got back. I think she knew the people, person in the room and took care of it. But we never heard from her about it. She was very suspicious acting about it all. Never heard one word of apology or anything like that.... she just acted surly and like I was unkind to expect people not to leave dogs in rooms.... anyway... we just went to bed and got out of there as fast as we could in the morning. I see other people are complaining about the rooms that are motel like too. We are just disappointed that this was considered a PLUS ?
I am very sorry to hear about your stay with us. I will be checking into this. I am the General Manager at the hotel and this is not acceptable. I am very interested as to the staff members who were not taking good care of you. I will find out. I am sorry that this will not be helpful to you. I am so sorry.
We had stayed here before and our stay was pleasant. However, even though we are Reward Members and made our reservation eight months in advance, we were stuck in the most rundown section that was reserved for guests with dogs. The clerk very reluctantly allowed us to change to a more comfortable and quiet room.
I am sorry to hear that there was a problem with your reservation. We will be better because of your review. We need to take better care of our reward members.
Needed a two-queen room while traveling, and this Best Western plus fit the bill without breaking the bank. Super easy check in and out, comfortable room, and a really nice property. From the back it's not impressive, but on the other side it all fronts a courtyard with a pool, volleyball, shuffleboard, etc. And is really nice. The kids thought it was a fancy resort! And we were all very impressed with the breakfast, lots of variety!
Thank you for staying with us in Burley. WE do have such a nice courtyard with a great pool, volleyball, and shuffleboard. It is a wonderful property for a family. Please bring the kids back anytime.
The building with the check-in lobby looks a very nice hotel, from the front parking lot, the rest of the building is hidden by trees. They direct you around to one of the side parking lots, where you will be seeing two floors of doors. In my book, if the doors face to an exterior walkway, this is a motel. The rooms, are actually nice, nothing fancy, but nice. They are also VERY loud when people are unloading their coolers and stuff from their vehicles outside your door. If you need a nice motel for your family, this is a solid choice; if traveling on business, go elsewhere. The food at the lobby bar comes from the Perkins next door, and is quite good.
Thank you for being our guest. Yes, we do have rooms with inside corridors and more rooms with outside corridors. Many people like having the choice. We do have very nice clean rooms. Thank you for mentioning our great lobby bar and restaurant. WE invite you back anytime.
After the desk clerk took 1/2 hr to check us in (IT ignorance) things improved. This is an older property but has been updated and has a great location. It has a Perkins restaurant attached and a gas station next door. All in all, not bad!
I stay here at least 4 nights per year, often more. This always means another sleepless night because of the noise from other guests and the parking lot. On every occasion, I've asked to be moved to a quite room but am always given the same excuse "we're booked full and there are no other rooms" which doesn't make sense when I have arrived at 5pm or earlier, before many other guests have checked in. The breakfast is standard cheap hotel powdered eggs, hard fruit, stale pastries, and weak coffee. There's not a fresh ingredient to be had. Inside the rooms, there are noisy hvac units as well as a noisy mini-fridge. Expect car headlights shining in the room in the middle of the night if your room is on the first floor. Other guest (often all-male line crews) boisterously make their ways to their rooms when the hotel bar, the Spud Cellar closes for the evening. This happens just a couple of hours before they fire up their diesel rigs to loudly idle for a while, in the parking lot right outside your room's door--usually the parking lot parade starts around 6am or earlier. Rooms are stocked with wet wipes to clean your remote control (a thoughtful touch? for those who don't want to think about why). The hotel also supplies wall-mounted dial soap and dial shampoo dispensers in the showers.
Wow, I am pretty surprised by this horrible review that you keep coming back. I am very offended by your words. We do NOT have cheap hotel powdered eggs. WE cook our REAL eggs in our restaurant fresh every morning. Not sure where your are getting your eggs. We have fresh fruit, real bacon, or real sausage depending on the day. REAL breakfast potatoes. You are not describing the breakfast at the Burley Inn. I can't tell if you were happy about the wall dispensers or not. They are gone from the rooms, we now have a new product that is exclusive to Best Western Plus Hotels. I will let my front desk staff know of your unhappiness for not finding you a quiet room. There is no excuse for this, where we are not sold out every day of the year. Thank you for your review.
While staying at this hotel during a recent work related stay I found this hotel to be charming the staff to be helpful and very pleasant and the pool is amazing !! I had a very pleasant stay! I would recommend this hotel!
This property is very convenient for travelers. Everything about this BW is top shelf: Clean, friendly and well appointed. It is also pet friendly.It is also a throw back to an era when a hotel property offered full services: Restaurant, lounge and large common area and nicely kept grounds.
Thank you for the wonderful feedback. You are so right we are a throw back to an era of full service hotels. Our courtyard is top notch. We hope that you were able to enjoy it. WE invite you to be our guest anytime.
Great little hotel. Rooms appear recently updated with bedding etc. comfy bed and quiet rooms. I like the choice of complimentary breakfast or on site Perkins. Conference area was really nice and clean. Would def stay here again.
Brian, we are so happy that you had such a great experience at our place in Burley. We do have a great little full service hotel here in Burley. We hope that you were able to enjoy our beautiful courtyard and pool. So pleased that you enjoyed our conference area. Please come back anytime.
We stayed one night here on our way to Boise. The hotel appearance and cleanliness is great. We liked the pool area, breakfast selection and ease of check in and out. But our room had a huge gap all around the door. You could see outside!! A large wolf spider was climbing up the wall by our bed!! We felt that the door issue really should have been fixed. The TV reception was horrible. It would come in and out on every channel. This was also evident in the breakfast area. We liked the close restaurant area and getting a discount there for our meal. The bed was very comfortable and our room was great except for the door and the TV. This hotel was packed when we stayed with a lot of local contractors and road workers. Would stay here again but I would expect these issues to be corrected for the price we paid.
This is an older motor inn style hotel that has been remodeled. The room was clean and updated. The grounds and outdoor pool was nicely landscaped. My only complaint was the tv didn't work. I counted 40 channels that were not working and those that were working would cut in and out.
This property itself is very well maintained. The staff is courteous and helpful. The rooms are nice, very comfortable and quiet. The morning breakfast is pretty good and has a wide variety of foods to choose from. The gardens around the pool are lovely. However the pool was way too cold to swim in. I did ask someone to report this and the next day the pool was a few degrees warmer but not comfortable enough to swim. Also it needed a good clean. The jets on the hot tub were not working at all. We were somewhat disappointed as we like to spend a few days swimming and sunning when we come here. Over all it is a nice little oasis for business or pleasure.
Thank you for the review. Thank you for staying with us in Burley. I appreciate the feedback. WE now have our pool up to 87 degrees. A whole new jet system has been into the hot tub as well. WE take everyone's feedback very seriously and want to improve your stay. Thank yo for helping to make us be better.
Stay one night but took advantage of the pool for two days just relaxing. Dog friendly which was important for me. Great staff, clean rooms, and convenient location. I will definitely stay here again.
We are so excited that you loved your stay with us. We do have the greatest pool area and courtyard. Such a great place to relax. So glad that you took advantage of our beautiful place. We will love having you stay again and again.
Great and friendly staff. Clean and well maintained rooms and grounds. Rooms are nice, breakfast had many options. Very friendly staff. Fridge and hanging storage were nice. Plenty of parking and close to town.
Wow, thank you for the wonderful review. You are right!! We do have a great and friendly staff. Our rooms are so clean and well maintained. WE are so pleased that you had such fantastic experience at our place in Burley. Please come back and enjoy again.
The room Had a flying insects and the desk brought us bug spray. Whole family living in window curtains. Late T night no place else to go. The toilet had a crack in the seat and door is crumbling at the bottom. The beds are comfortable. The breakfast was ok .there was no mat in tub. Dangerous. The shower curtain had strings hanging out they left two 3/4 used rolls of toilet paper.
Thank you for the review. WE take this information very seriously. I am very sure that we did NOT have someone at our front desk hand you bug spray. Our hotel is anything BUT tired. WE are a beautiful full service property. The beds are BRAND new. The breakfast is fantastic. WE do not have shower curtains with this description.
They went above and beyond for my elderly father and myself. We're still definitely stay here again!! The housing and front desk staff were absolutely outstanding!! I would recommend this place for everyone!!
Yeah! We love your review. Thank you so much for being our guest. WE do have such a great staff. WE are so pleased to hear that you will stay with us again. We do have very clean rooms and a great front desk staff. Thank you for recommending us.
I called to request a special type room ... upon arrival, I was told they had to shuffle and that room wasn't available. They did not have my Rewards number - and tried to blame the travel agency ... yet, it came up on the website, so I know my number was attached to the reservation. Got to the room ... it's on the courtyard side - noise from all those using the pool, wonderful. Opened the door, and had to kick dead bugs out - I see daylight around the bottom, top and latch side of the door ... guess I'll be dealing with bugs all 4 nights. Then to my undelight, it's a little cube refrigerator with no shelves ... I had gastric surgery a few months ago - I don't eat out anymore. Oh - then I found NO microwave. The uncaring people that man the front desk stated I could microwave in the lobby. Wonderful ... I can carry cold food to the lobby, cook it in a microwave that I have no idea how clean it is ... only to carry it back to my room and have it cool off to eat cold food anyway. The room is SO small, I had to move furniture to use the ironing board (which had to be stowed each time after use.) As I sit here at the desk - actually excited because the chair raised up - - the chair is sinking so my shoulders are now about level with the desk. Oh .. and the air conditioning appears to be set at whatever it wants ... I requested 60 because I have food in bags with ice that cannot fit in the fridge, so the cooler the better ... and the a/c works a couple minutes, then shuts off. Checking the room temp with an infrared thermometer (carried for work) it's only cooling to about 67 at the unit ... 70 degrees at the back of the room. SO wish I had stayed at the Hampton in Twin Falls and driven round trip daily. Cannot say I recommend this hotel for a business trip.
Yes, it sounds like we disappointed you on many levels. NO, we do not have microwaves in our rooms yet. WE do not claim to have microwaves either. Thank you for your very detailed review. It does sound like we were not the fit for you. WE do have a very lovely Best Western Plus. WE are very much a plus. WE are actually a full service PLUS hotel. WE have far more amenities than what is required to be a plus hotel. I am sorry that we did not meet your needs.
A good hotel to stay in Burley, very close to the high-way. Rooms and other facilities are US average standard. Downsides are: room size rather small, noisy blowing air condition, traffic noise from the close high-way as well from the room neighbor. Average breakfast offer. Upside is a nice swimming pool.
Thank you for being our guest. I am really sorry to hear that we are just an average hotel. WE work way harder to be much better than this. So I am very discouraged by this review. It will make us work harder. So I do appreciate your honesty. r
We only stayed one night as we spent the weekend driving around Idaho. We arrived at 2pm, instead of 4pm and received an eye roll because we were early, which I found a little rude. They did have a room for us and were pleasant after we explained we were on our way to City of Rocks and we could come back. The room was updated and clean and faced a beautiful courtyard. The beds were really lumpy and uncomfortable and there was a giant crack where the door didn't fit all of the way into the frame, so we could hear every noise out in the beautiful courtyard. The room amenities were great. Wifi was fast and there were plenty of pillows, blankets, and towels. The breakfast served as part of our stay was fantastic. Overall, I think we paid a little too much for what we got and would probably not stay here again because the beds were so uncomfortable, but I understand being comfortable is subjective and it is probably fine for some people. Other than our initial contact, the staff was pleasant and polite.
I am so sorry that your expectations were not met, However I do have to let you know that our mattresses are brand new. They are brand new pillow top Serta mattresses. I just have to let everyone know that we do not have lumpy beds. WE are very conscientious about every aspect of our property and what we have to offer. WE have a most beautiful full service hospitality offering here in Burley. I am sorry for the behavior of our front desk person. WE have addressed this with her.
This Best Western Plus costs a bit more, but is so worth it. the rooms are very comfortable and well set up. The breakfast is amazing. There were so many choices, the eggs and bacon were great with salsa and cheese there to put on your breakfast. And there was fruit and whip cream you could put on your waffle or pancakes. We felt really pampered.
Thank you for being our guest. We do love to take care of our guests. We are so happy that you enjoyed our comfortable rooms and great breakfast. Please come back and enjoy our beautiful courtyard. The pool is very inviting.
We were in town for a 50th Wedding Anniversary party. Our whole family stayed at this hotel and had a great experience. We appreciated the room darkened curtains after a late-night arrival. We really enjoyed the breakfast offered with multiple choices to make everyone happy. The children enjoyed using the pool. The grounds are lovely and reminded us all that it is Spring. Each of the front desk employees we dealt with were courteous and helpful, even when we needed to extend our stay for another night. The woman responsible for the breakfast area worked quickly and was kept quite busy during the entire breakfast period. We appreciated the extra effort during the holiday weekend.
We are so happy that you were our guests during your special weekend. Congratulations on your 50th Wedding Anniversary. WE are so happy that we were part of it. WE do have a wonderful property that can be enjoyed by all. Our courtyard is so enjoyable. Please be our guest again.
This is a good place to stay, but there are some trade-offs. Hopefully these observations will help in your decision whether to stay there or not. - The room (single king bed) was smaller than we expected. - The bathroom was smaller still. - The room had a refrigerator but you need to go to the front desk to use a microwave. - The bed was quite comfortable. - We didn't swim, but there is a large outdoor pool surrounded by the hotel buildings; sort of a courtyard. Looked very nice. - Most, if not all, rooms have an outside entrance. You don't walk through halls to get to breakfast. Take a jacket if it is winter or raining! - The staff is helpful. - Breakfast is in a large, dedicated room near the front desk. Food selection was good. This was among the best breakfast experiences we've had in a hotel like this. We'd rate it 3.5, but will choose 3 because of the room size.
WE do thank you for staying with us at our beautiful full service property. WE do have a lot to offer. Yes, our courtyard is wonderful. It is so spacious and colorful with all of our gorgeous flowers. Come and play some beach volleyball or shuffle board. The beds are brand new, super comfy. Please come and be our guest again.
We stopped here on our trip and was pleasantly surprised with this Best Western. First off, it was extremely clean and very up to date. There was a courtyard, pool, shuffleboard and volley ball court. We stopped in the lounge and enjoyed our late night drink. Perkins Restaurant is connected to it which makes it perfect for dinner. The breakfast was very good and the staff were very helpful. I would recommend staying at this hotel.
Mary, we are so happy that we exceeded your expectations. Our whole place has been renovated and updated. Our courtyard is so enjoyable. WE are so pleased that you enjoyed all that our full service property had to offer. Thank you for staying with us in Burley.
A great motel with first class amenities very convenient for travelers. The front desk personnel were extremely friendly and accommodating. A bar is available and a Perkins restaurant is also part of the motel. Great room with very comfortable beds.
Steve, thank you for being our guest at our beautiful hotel in Burley. We do have such friendly personnel that are ready to serve our guests. WE are so pleased that you enjoyed our full service facility with all of its offerings. Our beds are brand new so happy that you enjoyed them. Please be our guest again.
Unfortunately the room was dirty. The odor in the room was a problem. Due to the time frame of my business trip I could not look for something else. Woke in the AM to prepare for business trip. The shower was completely inoperable. the handle to turn the shower on completely came off. So no shower. which also means the shower has been broken for a long time. That means the shower has not been cleaned for even longer. Gross. I advise looking elsewhere.
Brian, yes I called you a couple hours after you posted this complaint. I want you to know that I do appreciate that you made us aware of the problem. It has been taken care of. I am sorry that we did not meet your expectations. Thank you for staying with us.
The location is handy to restaurants and freeway. The facility is aging and the rooms need upgrades especially in the bathrooms. Suggest lowering the beds so seniors can get into them. Suggest installing safety bars in the showers and replacing arm chair with a recliner.
WE sure appreciate the feedback. WE do have a very handy location. WE will take your comments and learn from them. Thank you for being our guest.
The hotel in Burley is fairly large right off Interstate 84. The check-in was easy. The room was nicely furnished and comfortable. Breakfast was excellent as is usually the case in Best Western Plus hotel. Parking was adequate, the hotel is next to the Burley convention center. Re-paving of the entrance was occurring at 8:30 on a Monday evening, so access was more difficult and no sign was posted. Easy to access by driving around back. The Perkins next door gives 10% discount for hotel guests. This hotel was $100 for the same room 30 miles east at a Comfort Inn was priced at $135.
Christopher, Thank you so much for staying with us in Burley. We do have so much to offer here at our very convenient full service location. We really appreciate your feedback and are so pleased that you had a good stay with us. We invite you back anytime. The courtyard is very inviting this time of year.
Always a pleasure to stay at this location. All the employees I met were courteous and helpful. Room was just fine. Room was always made up perfectly. Only issue is having to use a minimum 200 characters to write this review!
Dave, we are so pleased that you had such a great stay with us in Burley. Thank you for being our guest. We do have a wonderful staff that is courteous and helpful. Our housekeepers do a really nice job. They will be happy with your review. Please be our guest anytime.
This is a great hotel. The rooms overlook a beautiful courtyard with pool and volleyball court. Lots of parking and places to run the dogs. They also have an outdoor faucet so we refilled the water jug before heading back into the desert.
Thank you for staying with us. We are so happy that you had such a great experience at our beautiful place in Burley. The grandkids will love our great courtyard with all that it has to offer. We are a fabulous place for a family with pets. Can't to have you back!
Reasonable price. Pet friendly. Hot complimentary breakfast. Friendly staff and restarant discount. Rooms were clean and comfortable. Good internet connection. Everything we needed and nothing we didn't. Great stay.
Thank you for staying with us in Burley at our beautiful Best Western Plus. We do have such a great property with so many amenities. WE are pleased that you were able to enjoy them. Please come back and enjoy our gorgeous courtyard. We really appreciate the review.
There aren't many options out this way, but it is conveniently near the I-84 & I-86 junction for traffic headed West to Boise, South to Salt Lake City or East to Pocatello. The onsite Perkins restaurant is a nice convenience. The pool is outdoors only, making it seasonal. Staff is very nice and helpful. Rooms are adequate and accessible to abundant free parking. The included breakfast is excellent.
Thank you for your review. WE are so pleased that you had a great stay with us.. We do have a very convenient location. Just so you know our pool is now open. So if you are traveling this way our courtyard is very enjoyable. We do have a wonderful staff, lots of parking, and an excellent breakfast. Please be our guest again.
Very smooth check in, a nice room, a comfortable bed, and friendly staff. What more could you ask for? I would stay here again. It is conveniently located right off the interstate, and is also close to local amenities.
Thank you so much for being our guest in Burley. WE do have very nice rooms, with super comfy beds. They are brand new. Please be our guest again at our at very convenient location. Diane Newman General Manager
We spent the night in Burley and had a good stay at the Best Western. Mot impressive was the breakfast--excellent selection, cleanliness and food preparation. The location is easy to get to and we walked to a nearby restaurant for dinner.
Thank you so much for the great feedback. We are so pleased that you had a good stay with us. We do have a wonderful hot breakfast with a vast selection. Our location is very convenient and we invite you back anytime. Diane Newman General Manager
Bathroom is a little small, but still a comfortable room with a good selection for breakfast. Ate at the restaurant for dinner both times-and senior portions and selections were good. Have stayed here several times and will stay again.
Thank you for the wonderful feedback. We are so happy that you stayed with us and that you had a great experience We do have comfortable rooms at our full service facility. We invite you back anytime.
Friendly staff great clean rooms I stay here as often as I can. Close to shopping Good restaurant on site and also near by. The beds are comfortable and rival my own bed at home. Has Directv in the rooms and Wifi is pretty good
We are so pleased that you are our guest. WE thank you for the great review. WE do have very comfy beds. WE look forward in you being our guest often. Thank you so much.
As far as Best Western goes, this place was pretty middle of the road. Wi Fi didn't work well at all, but most everything else was fine. There's plenty of services around the area, so you should be close to anything you want.
Typical really does not sound that good. WE are far better than typical. Our property is gorgeous. Huge updated Lobby. Brand new outdoor hot tub. Beautiful Hotel rooms with brand new mattresses. WE have the fastest Wifi around. I am sorry that we did not meet your expectations. Diane Newman General Manager
I love coming here to stay! The beds are comfortable and staff is amazing! I was beyond excited about the hot tub! Totally worth every penny for my room. I always stop here and my expectations are always met. This is my favorite hotel.
Tiffany, thank you so much for the review. WE do have the Best hotel. WE are so happy that we met your expectations and then some. Our new hot tub is really a bonus. You are invited back anytime and we love being you FAVORITE hotel. Diane Newman General Manager
Good price, easy access to the room, quiet, comfortable bed, very clean. Great breakfast in the morning, including scrambled eggs, pancakes, waffles, fresh fruit, bacon, sausages, etc. etc. I was there in the winter, but the outdoor pool looked very nice.
Wow, thank you for being our guest. We love having guests like you stay with us. WE are so pleased that you had a wonderful time at our place. We do have a lot to offer with our full service facility. We thank you for mentioning our fabulous breakfast. You will definitely have to come in the summer to experience our great pool and courtyard.
We stayed here after a long day at Craters of the Moon. It was a nice place with easy parking and very comfortable. There was a gym. It's kind of cool because the breakfast is actually served at the attached Perkins. You can sit at a table, choose from a variety of options, and have the wait staff bring it to order.
Sarah, WE really appreciate the great review. We do have a nice place here in Burley. Our full service property is a very comfortable place to stay. We invite you back to stay with us anytime. Diane Newman General Manager
The hotel is very clean and comfortable. The thing I didn't enjoy was outside entrances to all the rooms and the breakfast is so far away. In the winter it's cold out and the walk is long. Staff was great and breakfast was very good, just not very convenient to get to.
Thank you for being our guest. We really appreciate the feedback. WE do have a wonderful staff. WE know that our building is older, We work really hard to keep it as perfect as possible. Please be our guest again. Diane Newman General Manager
Good and comfortable stay, pleasant staff. Nothing bad to say, just the lounge food wasn't that good. Nice to have the choice of either a sit down breakfast or one from the "included" breakfast option bar.
Thank you for staying with us at our Best Western in Burley. WE are so happy that you had a great stay with us. WE do have so much to offer at our full service Best Western Plus. WE hope that your business travels brings you back to Burley really soon. Happy New Year.
Best place to stay anywhere along I-84. I first stayed in 2015 and since then make it a point to stay here every time I'm traveling. Thanks for everything you have done. Great Job!!!!!!! Hope to see you again soon.
We love being your go to place when traveling along I - 84. We will keep doing the same great job. We really appreciate the feedback, thank you for being our guest. WE hope that your travels bring you back really soon. Diane Newman General Manager
This Hotel was highly recommended to me by the folks at the local Ford Dealership. I was on a road trip that resulted in having some car troubles and I needed to stay the night. This hotel is soo nice. The lobby was holiday decorated and music playing overhead. Warm and inviting. Friendly staff from the Front Desk to the Cleaning Staff.... all would say hello as I walked by. A swimming Pool, Volley Ball Court and out side sitting areas are just a few of the amenities. The restaurant next door has great food. Room was very nice, much nicer than I expected! Definitely would stay there again if my travels take me that way again!
Thank you so much for the wonderful review. WE will have to thank the people at the Ford dealership for recommending us to you. We would love to be your go to place when traveling through again. We are sorry that you had car trouble, but we are pleased that you discovered us. We do have so much to offer here at our BestWestern Plus. Happy Holidays and come back anytime.
I have stayed in several hotels in small towns while traveling for business. It's not always easy to find a comfortable hotel that is affordable. Best Western Burley in makes that choice easy. Thank you Best Western!
Thank you for being our guest. We are so happy that you found our hotel to be so comfortable. We have such a great affordable place. We would love to be your go to place when traveling through Burley. Happy Holidays and we invite you back really soon. Diane Newman General Manager
I have stayed many times for ski trips to Pommerel Ski area well as trips to AZ to see the grand kids. I have never been disappointed. Clean and comfortable rooms, great amenities and friendly staff. Worth the money to stay here.
Dale, thank you for being our guest in Burley. WE are so please to be your go to place in Burley. We do have clean and comfortable rooms. Our staff is super friendly and we are a great value. WE hope that the snow on top of Pomerelle brings you back soon. Dine Newman General Manager
Employees were very professional, polite and friendly. Check in was quickly accomplished. Beds were very comfortable with plenty of pillows. Room was very clean with internet, Cable TV, and working refrigerator. Location was just off interstate with plenty of places to eat and shop. Breakfast provided many choices and was one of the best we have had on the road. Very clean dining area.
Best western in Burley Idaho was great. The staff was great and food is good. Rooms are big too. Having a bar attached to the hotel is a great amenity. Great bar staff and food. I will definitely be staying here when in the area again.
Wow, thank you. We agree with you - Our Best Western in Burley is great. We have a wonderful staff, great food, and other special amenities. We are so pleased that you will be staying with us again. WE want to be your go to place while in Burley. Thank you for staying with us.
We stayed here one night on our way through. The hotel was a pleasant surprise for the reasonable rate. The room was clean and quiet and the breakfast was substantial. Glad we found it. Would stay again.
Mary, Thank you for staying with us in Burley. We are so pleased that you had a great experience and that you would stay with us again. WE do have a nice quiet clean place, with a nice breakfast. We hope that your travels bring to Burley again really soon.
Nice staff, clean and comfortable room with updated furnishings. The only drawback is that we had to access our rooms from outside like a motel rather than through interior corridors and it was cold and snowing..
I am sorry that the weather was not pleasant. I hope that everything else was good for you. We thank you for staying with us in Burley. WE invite you to stay with us again. Ask for a room in our lobby with inside corridors. Thanks so much. Diane Newman General Manager
Great stay at this lovely hotel. Was very nice and cozy..... the hotel was clean and the beds were nice.... the people that helped us were very friendly and helpful since we are from out of town. I am excited to stay again!
We are excited for you to stay again. Thank you for being our guest. WE do have such a great place here in Burley. Very clean, brand new beds, and a very helpful and friendly staff. WE hope that your travels bring you back to Burley really soon. Diane Newman General Manager
The hotel was great. It worked out really well for our football team. The staff made sure that we were all on one floor and adults were placed in strategic places for proper supervision. They staff allowed us to use the breakfast area for a late team dinner when nothing else in the area was open. Very helpful.
We loved having your football team stay with us. You are welcome to stay with us anytime. So pleased to hear that our staff did an excellent job in taking care of you. That is what we do. We want to be your go to place when you are in Burley. Diane Newman General Manager
We stayed for one night during a cross country road trip. Although not impressive from the outside, the hotel offers comfortable beds and better than average breakfast choices for a terrific price. The staff is very personable and helpful, something very welcome when you're road weary.
Thank you for the review. We do have very comfy brand new beds. We have a great staff and a super breakfast. I sure hope that you tried those delicious pumpkin pancakes. Yum. We would love to have you as our guest anytime. Diane Newman General Manager
The Marriott next door was full (their rooms are priced the same as this BW hotel), so we took a chance on this BW property. It was clean. The property was built in 1969, and it really hasn't been updated substantially, e.g., lack of centrally-located elevators, having to traverse the grounds for an ice machine, a VERY small bathroom, a VERY thin room door (that could easily be kicked through), etc. The staff was nice and helpful. Breakfast was typical, HOWEVER, the sausage links tasted & looked like they were day(s) old, just re-heated. Bottom line, for the same price, I'd take the Marriott next door (or 30 miles away in Twin Falls, if they're available), but would use this BW if the Marriott was unavailable.
So sorry that you feel this way about our property. We actually have put millions of dollars into our property. It is very updated and very clean. We are so proud of our product and our superior staff. Diane Newman General Manager
I told the manager of the hotel that I had stayed in Best Western Hotels all over the world, from Bahrain and all over the US, and this one was without a doubt the best. The breakfast bar and the Perkins Restaurant was wonderful. If I return to that area for work I will stay there again without a doubt.
Wow, we are so happy to hear this. We are so pleased that your stay was so great. Thank you for staying with us in Burley. WE do have so much to offer here at our full service property. We hope that your work or your travels bring you back to Burley really soon. Diane Newman General Manager
very nice, great towels, bed comfy, bar / lounge on property good place to relax and has a good happy hour, very decent restaurant attached, no noise but close to freeway exit and gas/fast food places
Thank you for the great review. We really appreciate all of your feedback. WE do have a fabulous place here in Burley Idaho. Please stay at our Best Western Plus again. Diane Newman Genera Manager.
We stayed at this hotel in 2016 on our way to Washington. The staff was friendly and we were especially happy that is was a pet friendly hotel. The stay was nice so when we travelled that way again this year, we made our reservations there. This time we weren't as pleased. The location is close to the freeway, so very easy to get to. However, having been there was eight or nine months before we noticed that the construction the was going on last year was still in process- wit not much progress. The soda machine that was broken last year was still not working (or not working again). The staff was still nice and the rooms were OK. We were just a little disappointed with our choice this time.
I am very sorry to hear that you were not as pleased this time. The construction is completely finished. I thank you for telling me about the pop machines. I will be looking into this issue. This is not acceptable. Thank you for staying with us again. Diane Newman General Manager
Wonderful hotel to stay at while on an adventure to go to Haunted Mansions at Albion. Clean and friendly and loved that our dog got to come on the trip!! Although dog friendly, you wouldn't know it, very, very clean.
Thank you for the fabulous review. WE are a wonderful place to stay while having any adventure when in our area. WE are so happy that you chose us. WE would to be your go to place when traveling through and please do bring your pet. WE take pride in our cleanliness. WE hope that you had a great time at the Haunted Mansions. Diane Newman General Manager
My hubby and I always stay here when we visit family in Burley. The rooms have always been clean. Beds are quite comfortable. Spacious rooms. The staff are very friendly and courteous. You get a great breakfast along with your room. Everything from biscuits and gravy, scrambled eggs, bacon, sausage to cereals, waffles. That is just to name some of them. The eating area is kept clean. There is a TV to watch the news while you eat. Convenient to get to. Close to stores and eating places. Perkins is right there at the hotel to eat plus you get 10% off with eating there.
So happy that you had a wonderful stay at our Best Western. We do have a fabulous breakfast. Lots of amenities at our location. Thanks you for being our guest. We want to be your go to place when you are in Burley. Please come back soon. Diane Newman General Manager
As typical, this best western offers a great stay away from home. It makes my work very easy. The hotel staff is excellent! As well as all the amenities, I would go out of my way to stay here. If in town , try the spud cellar lounge, great food, atmosphere, and great service.
We are so pleased that you had a great typical Best Western Stay with us. We do have it all right here at our Best Western. We invite you back anytime to stay with us. Thank you for being our guest. Diane Newman General Manager
Stayed while traveling. Had a decent room on the courtyard side which was quiet. The landscaping in that area was very pleasant. Motel is located near the interstate. Check-in was fast and friendly. There is a Perkins restaurant attached to the motel which we used for breakfast though there is free breakfast from the motel. Room was clean, beds comfortable.
Thank you for the great review. WE work hard for reviews like this one. We do have a wonderful property here in Burley. We appreciate you mentioning so many of our great amenities. WE would love to have you stay with us anytime. Diane Newman General Manager
My husband and I had just driven into a sudden October snowstorm and needed to get off the road. We stayed at the Burley Best Western. It had absolutely everything we needed, restaurant, breakfast and service dog amenities. The staff is friendly and rooms are well appointed and clean. They even have a lovely heated pool. Breakfast was the best that I've ever had at a hotel chain. We will definitely stay here again!
Wonderful, We love to receive reviews like this one. This is why we word so hard. WE are so pleased that you had such a great stay. You are right we have it all right here at the Best Western in Burley. WE will love having you as our guest again and again. Thank you for staying with us. Diane Newman General Manager
I have stayed at this facility many times and the staff has been amazing. The conference facilities are really nice and the support staff for events go out of their way to make sure the event goes smoothly. The rooms are clean and comfortable.
Thank you so much for the wonderful review. We do work hard to get reviews like this one. We very much enjoy having conferences at our property. We hope that you get to enjoy many more stays with us. You are always welcome here. Diane Newman General Manager
This is a very good hotel to stop at. Easy off and on Freeway, with most anything you might need close by. Restaurant attached to hotel. Very convenient. They take pets although I didn't have one and easy access to the rooms.
Wow, thank you for the great review. We do have a very convenient property. Easy access and everything one would need. We would love to be your go to place when traveling through Burley. Please be our guest again really soon. Diane Newman General Manager
We were put in a room between the stairs and the maids laundry! It was noisy all night long! The maids quarters Had a lot of banging on the walls slamming of doors. The room smelled foul and the Internet speed was lacking. The breakfast the next morning was gross. The eggs were undercooked the biscuits and gravy was crunchy.
Wow, so sorry that absolutely everything was a disappointment. Pretty hard to believe. We get really get reviews. Our guests love our breakfast and our beautiful rooms with brand new mattresses. So sorry that you did not enjoy any that. Diane Newman General Manager
This is a nicely remodeled hotel in a very convenient location. The quality and variety of the free breakfast is on par with the best you can get at at hotel. Additionally, there is plenty of parking available near the rooms for easy access.
We are a little Gem in the Gem state. Thank you for the great review and thank you so much for staying with us. We agree with you, We have a nicely remodeled hotel and a great location. We are so pleased that you enjoyed the breakfast. WE have wonderful pumpkin pancakes this time of year. Diane Newman General Manager
We were greeted by professional and friendly staff. Rooms were very clean and comfortable. This is a very nice hotel, we will be staying here again and I would recommend choosing this Best Western. The staff was very friendly and pleasant, they were very genuine with the conversation they were having with us.
Thank you for the great review. We so appreciate you staying with us. We do have a wonderful property and a very professional friendly staff. We would love to be your go to place in Burley when traveling through. Be our guest anytime. Diane Newman General Manager
Just way to much of a hike in price just because of it being parents weekend it should be illegal to hike the rates on crapy hotels just because there are no new amenities the beds need to be removed the staff was fine I'm just a little disappointed in being ripped off
Wow, this is nuts. We do not have a crapy hotel. WE have NO university in our town. So there is no such thing as parents weekend. ALL of our beds are brand new this summer. So I know that this is not the property that you stayed at. Diane Newman General Manager
The hotel, staff, and setting was exceptional. The food was from the Perkins restaurant attached and I would not recommend it. We stayed in the lounge and ordered drinks and appetizers. The nachos were not edible.
I am so happy that you enjoyed the hotel and our exceptional staff. I am sorry that you did not feel the same about the restaurant. I will certainly pass the word along. Thank you for making us be better. Diane Newman General Manager
The hotel site was clean and inviting from the grounds to the front lobby, which also carried into the room. The Queen bed room was larger than most rooms of that size and was very clean . The beds were comfortable as well as the pillows provided. The hotel has an onsite Restaurant and Lounge which makes it handy for overnight stays while traveling. I would not hesitate to recommend this hotel.
Thank you for the wonderful review. We do have a clean, comfortable, lovely place here in Burley. WE are so pleased that you enjoyed our full service property. WE invite you back anytime. Diane Newman General Manager
This isn't the best hotel I've stayed at but wasn't the worse. Bed was comfortable and room decently clean. When I arrived at my room, my bed was torn apart and the carpet was wet of cleaner. The room was clean though so I put the sheets on and threw towels on the floor. I was tired.
This is crazy. I am so sorry that this room was not ready for a guest to check into. I will certainly be checking into this. This is not at all acceptable. So sorry. Diane Newman General Manager
Traveling back to home and this was a great place after 11 hours on the road. Much better than the last hotel I stayed in. I stayed in a couple of nice quality inns and another private hotel and the best western was better than all of them.
Well we are so happy that you found our Best Western. WE do have a wonderful property in Burley. WE would love to be your go to place when traveling through. Come back anytime. Diane Newman General Manager
This is my favorite Best Western Hotel. I recommend it highly. Check in and out are a breeze. The staff is warm, friendly, and helpful; the rooms are spotless; the beds, comfortable, and breakfast is delightful: decent coffee, juice that is not watered down, real eggs, assorted pastries, bacon or sausage, biscuits and gravy; it's hard to choose. I have stayed here many times and recommend it to my friends who are traveling through Idaho.
Thank you for the fantastic review. WE love being your favorite Best Western. WE do have such a great place. WE invite you back again really soon. The yummy pumpkin pancakes will be back very soon on the line up for breakfast. Diane Newman General Manager
This is a great hotel. The staff is very friendly, competent and professional. The room was clean and comfortable. The location is excellent in terms of local services. It was a good value for the service received.
We just love receiving reviews like this one. WE work hard to please our guests. We are so pleased that you enjoyed our clean rooms and our friendly staff.l Thank you for being our guest. WE hope that you will be our guest again really soon. Diane Newman General Manager
We have s stayed in this BW probably a half dozen times and each time they have been working on improving it. This time, it was putting in an in-ground hot tub. The restaurant had new management and kitchen help--sorely needed at our last visit. We find the location of this BW convenient to the highway and not far from the park at the other end of town.
We want to thank you for this great review and for being our guest again. WE are so happy to hear that you have stayed with us many times. I am so please that you noticed how we are always improving our beautiful property. Please come and try out that new hot tub in a few weeks. Diane Newman General Maanger
Fine, clean property with nice attentive staff. However, if you need internet service during your stay, you will be better off choosing another hotel. You are able to log on to their "provider", but forget about checking email, browsing, clicking a link or God forbid streaming!
I am so sorry to hear about this issue. So very sorry for the inconvenience. Thank you for being our guest. Your review will make us better. We appreciate the feedback. Diane Newman General Manager
So we stay at a lot of Best Westerns so we're pretty familiar with the difference between a BW and a BW+. We didn't think the room we had was of BW+ caliber (standard BW small room with door outside to parked vehicles). If you're looking for a room to stretch out in, these are not them (we had a standard king room). What does make the hotel a PLUS is likely the amenities. The restaurant attached to the property is good (you get 10% discount if you show a room key), there are lots of amenities for families: pool, volleyball court, shuffleboard, picnic area as well as fitness center, laundry ...etc. Stayed here because we had plans to visit City of Rocks.
Yep, we were built in 1969 and we have outside corridors. But we have so much so offer and we are beautiful. WE are so happy that you were our guest. We invite you back to enjoy our beautiful new hot tub that will be ready in three weeks. Diane Newman General Maanger
Room was very nice with separate vanity area, closet, comfortable chair with ottoman. My only issue were the pillows. There were plenty, but all were beyond retirement age (lumpy ). Other than that problem, the place was wonderful. I will stay there again.
Thank you for being our guest. We appreciate the feedback. I will be speaking to our head of housekeeping about the pillows to make sure the rotation is on point. We invite you back any time. Diane Newman General Manager
this is an ideal location for meetings is spacious and elegant and even when is on the side of the high way room and meeting rooms are quiet -love the courtyard and the pool setting in case you are traveling with kids.
Thank you for the wonderful review. We work very hard to earn a review such as this one. We are so pleased that you had a wonderful time at our place. WE do have so much to offer. We thank you for staying this us and we invite you back anytime. Diane Newman General Manager
I've noticed that most of the Best Westerns are changing to The Plus logo. I was used to the blue and yellow but I'll live. Our stay at the Burley Inn was nice. The room was clean, well appointed, and the staff friendly. The Plus part does not apply to the WiFi. I've had trouble with all the Best Westerns I've stayed in. Either you can't connect, won't let you log in, dumps you out or, like the last time, the bandwidth was too small and slow. Took forever to get in (kept timing out) and then you couldn't do anything. Recommend the hotel not the technology. Tech support get your act together.
Thank you for staying with us in Burley. We take these reviews very seriously and will be looking into the WIFI for sure. We hope that the rest of your stay was pleasant. Please be our guest again. Diane Newman General Manager
Amazing place. We had 7 rooms for my wife and me, our 4 sons and their wives, and our 16 grandchildren. Arrival and departure dates were complicated, but staff worked everything out so there was no difficulty or inconvenience. The beautiful courtyard was a lifesaver for our family -- it was like having a small city park on site for our grandkids. We used a conference room for a family reunion dinner, served up by the attached Perkins. A perfect evening for us. I never could have imagined such a great place for all of us (aged 3 to 71).
Thank you for the wonderful review. Wow, we work hare to get a review like this one. WE loved having your family stay with us. We are so pleased that you had a wonderful time at our place. We love the way you described our courtyard as being a small city park. My grandchildren love it too. We hope we become your go to place when traveling through Burley. Diane Newman General Manager
Staff are very friendly, and very helpful. Rooms were clean and beds are comfortable. The restaurant offered a 10% discount as a hotel guest. Food was great, and the waitress was very friendly. The hotel is convenient and well managed. We were traveling from Oregon to New Mexico, and the hotel was convenient for us. I have always liked staying at the Best Western.
Wow, thank you for the wonderful review. WE work hard to great a review like this. WE really appreciate it. We are so happy that you enjoyed our full service property here in Burley. WE hope that your travels bring you back this way again soon. WE would love to have your stay with us again. Diane Newman General Manager
This is a fairly large facility. The staff was indifferent when I checked in and staff relations remained the same throughout my stay. The room seemed "stuffy" and not quite clean. No major dirt or dust, just not a clean feel. Breakfast was scheduled to start at 6:00am. Items began trickling in at 6:00 and continued to trickle in until about 6:10. Coffee ran out at least once during the time I was there. This place does not deserve to be classed as a BW Plus. I will go elsewhere next time.
WE are a fantastic hotel. We thank you for staying with us. Yep, we are busy so sorry we ran out of coffee. Wow, really. WE all work extremely hard to keep this huge property tip top. Too bad that you will miss out of our gorgeous place again. Diane Newman General Manager
Every part of the stay was excellent. And the staff were all very friendly and helpful. Have stayed there multiple nights and will definitely stay there again, any time I'm traveling near Burley Idaho!!!
Thank you for the wonderful review. WE work very hard for feedback like this. WE love being your go to place when traveling through Burley. We invite you back anytime. Diane Newman General Manager
Surprisingly, I've found myself traveling in Idaho several times in the past year. Each time I was near Burley, I stayed here. The hotel is generally clean and well kept. The staff is pleasant, upbeat, and helpful. There are many food options nearby and options for emergency shopping if you forget something. Have had a positive experience every time.
Thank you so much for staying with us each time you are in Burley. We are so pleased that you have a positive experience each time you stay with us. We don't mind that your travels have brought you to Burley several times. When you come back through, you will have to check out our new hot tub. It will be ready the second week of September. Diane Newman General Manager
Stopped here on way moving cross country. Last stop on way to Utah. Good eats next door at Perkins Restaurant. Pool looked inviting-didn't make it in. Plenty of parking for a moving truck/trailer. I would stay here again
Thank you for being our guest. WE are so pleased that you would stay again. Maybe next time you can make it into the pool. We are pleased that you enjoyed our place. Diane Newman General Manager
We stayed for one night while traveling through the area. We were pleased with everything. The grounds are very nice with a nice pool, many comfortable lounge chairs. Service was very good. Everything was clean.
Thank you so much for staying with us in Burley. WE would love to be your go to place when traveling through. We do have a great place. We hope that you were able to enjoy our beautiful courtyard. Please be our guest again. Diane Newman General Manager
Clean rooms, friendly staff, Perkins Restaurant on site, easy access to freeway and gas stations. The grounds and swimming pool are well maintained and pretty to look at. Good value on guest rooms and restaurant has fast service and classic breakfast lunch and dinner.
We really appreciate your feedback. We work very hard to get reviews like this one. We agree, we have clean rooms and a very friendly staff. We would love to have you back anytime to enjoy our beautiful courtyard again. Diane Newman General Manager
Staff was very friendly and helpful. One of the staff members saw a guest with a dog in part of the hotel that dogs were not suppose to be and was very polite and told her she would have to be moved to another part of the hotel as the floor the guest was on was all hypoallergenic. I didn't see the outcome but it was nice that she was looking out for those who have allergies. Also great check in (Thanks Tiffany) and she helped us find a wonderful place to eat (Stevo's). Some of the breakfast food was cold but the staff member in the breakfast area was on top of things and made things better and then took the time to let us know he had fixed the issue. We appreciated that!
Thank for staying with us in Burley. WE do have some very amazing staff members. Tiffany is fantastic. WE are so pleased that they were able to meet your needs. Sam in the breakfast is great as well. WE really appreciate your feedback. WE invite you back anytime. Diane Newman General Manager
My husband and I were very very very pleased with our stay at Best Western. Our room was always fixed up straightened and cleaned every day and every morning the breakfast was awesome! The people are always helpful. And the service was super!
Thank you so much for the super review. WE agree with you stay here. WE are so pleased that you enjoyed your stay with us. We welcome you back any time. Diane Newman General Manager
This was a nice clean comfortable place to stay. We were headed home from Colorado Springs the room was cool on a hot day the bed was comfortable and the breakfast the next morning was one of the best. We wish we would have stayed here on the way to Colorado with our grandkids. Bacon eggs biscuits gravy fruit muffins many drink choices. Even sprinkles and chocolate chips and whips cream. The grounds were beautiful with an outdoor pool.
Thank you for staying with us. WE love getting reviews like this one. All of our hard work pays off when we have guests like you who appreciate what we do. WE hope that you visit us again and again. It is a wonderful place to bring grandkids. You are always welcome. Diane Newman General Manager
Great hotel-clean-updated-easy parking-access to shopping and restaurants-staff was professional-A/C worked great during this hot summer! The fitness center was nice and clean and I had it all to myself-
WE are so happy that you had a comfortable stay. We really appreciate your feedback. We do have a lot to offer here at our beautiful property. We invite you back to stay with us again really soon. Diane Newman General Manager
Family Reunion. We drove up from Arizona and we were exhausted when we arrived. The room was immaculate and the beds were the most comfortable I have slept in away from home. I was shocked how quiet the room was in spite of it being located new the major traffic routes and facing the pool area (which in itself was large and refreshing). The breakfast was again a most pleasant surprise-- hot and bountiful! I have got to find a reason to stay at your establishment again. Well done, Innkeeper!
Wow, this is exactly what we work hard for. So that we can get reviews like this. WE are so happy that you were our guest. WE do have such am amazing place here in Burley. WE are so happy that you enjoyed our beautiful courtyard and pool area. WE hope that you find a reason to come back again really soon. Diane Newman General Manager
My husband, daughter and I stayed in this motel for 1 night. We arrived quite late (12:30 am) and to our dismay we found the tile floor of the bathroom and sink area was all dirty. There were dirty shoe prints and dirt all over the floor as if it was not washed from the last guests. Also the toilet bowl still had a ring in it, the shower curtain had a stain on it, the walls by the sink were scratched and in poor repair and the cabinets were marked up. The bathroom floor boards were dirty and they did not look like they were cleaned for a while. The caulking around the tub needs to be replaced as well. The one good thing were the bed sheets. They were white and clean. However since the cleaning of the room was not very good I am skeptical of how "clean" the beds are.
Tina, i am extremely sorry for the condition of your room. This is not at all our standard. I will be looking into what room your were in and get to the bottom of this. I appreciate you r feedback so that we can take care of this. Diane Newman General Manager
One of the better BW. hotels. Very clean and updated. Very pleasant and accommodating staff. Could not say anything bad about this BW. Grounds and hotel is Impeccable, very pleasant stay , lounge on premises , big bang for your buck.
The hotel grounds are quite nice. The room was comfortable and the staff were helpful. It's kind of tricky to get into the parking lot, especially if you're heading north on Overland Road. The continental breakfast was minimal but there's a Perkins attached.
We stopped here for 1 night on the way home from Central Idaho. The hotel is all outdoor entrances to the rooms and we had one facing the outdoor pool on the first floor courtyard. The room is on the smallish side and we found it was mostly clean, however on the floor around the bedsides we found non-vacuumed carpet with food debris. Gross. The complimentary breakfast buffet was surprisingly well-stocked with many food items hot and cold and fairly extensive. The location is right off I-84 and easily accessible with many fast food restaurants around the area but not much else.
Thank you for your review. We appreciate the feedback. This makes us better. I am sorry that you room was not perfect. We do have a wonderful facility here and we hope that you would be our guest again. Diane Newman General Manager
We had a room on the ground floor by the swimming pool. The room was very well kept, tastefully decorated, and had everything we needed. It was surprisingly quiet. The airconditioning did a very good job at keeping the room cool. The pool is surrounded by greenery and nice shade trees which makes it most pleasing. The breakfast included in the room rate was very adequate and perhaps a step above similar included breakfasts at other facilities. We had dinner at the restaurant attached to the hotel. It is a simple facility that offers a good value - tasty, well presented meals at a very low price. And their pies are very nice. They offer the pies to go which in the past we have taken advantage of. I stayed at the hotel the first time in the 70s in connection with a family reunion in Oakley. It was lovely then and it has remained lovely over the years as the owners/managers keep it up to date and an overall good value.
Thank you for being our guest. We are so happy that you stayed with us in Burley. WE do have a wonderful property with lots to offer. We would like to invite you back again really soon. Diane Newman General Manager
It was an enjoyable stay. Great room, awesome customer service and they were pretty funny. Fast check in and the AC worked wonderfully. Next time I'm in Twin Falls I will definitely be staying here again.
Thank you for being our guest. WE are so happy that you "loved it". We do invite you back to stay with us again. Diane Newman General Manger
TV worked but, was not watchable. Antenna service it appeared. Bed was horribly uncomfortable. A/C was noisy. Make sure you go to the counter and get your receipt before you leave. It won't get emailed to you and you can't retrieve it from the website.
Okay first of all all of our beds are brand new as of last week. So we are sorry that you don't like our new pillow top beds. Every mattress brand new. WE are working on the digital TV issue we are very aware of it we waiting for new equipment to arrive anytime now. We do offer express check out at our front desk. We are sorry that our beautiful property did not meet your expectation. Diane Newman General Manager
It's a great place to stay overnight however there's hotel rooms in twin falls, which is only half hour away and their quality is par to the Burley Inn, with the bonus of much better discounted prices for the rooms.
Thank you for the great review. We thank you for the feedback. We agree that we are on par with Twin Falls and you get us at a huge discount. We are so pleased that you enjoyed your stay with us. Pleased be our guest again. Dane Newman General Manager
The only negative thing I have to say about this hotel is that the television reception was not good at all. The rooms are a bit on the small side but other than that everything was nice. I was able to park very close to my room which made it very easy to unload thinginto and out of my room.
Thank you for the review. We appreciate the feedback. You are right the TV reception is having issues right now. We are aware and we are working on it. We are so pleased that you enjoyed the rest of time at our place in Burley. Thank you for being our guest. Diane Newman General Manager
After 13 hours of driving it was a pleasant surprise to open the door to a clean smart room with plenty of space and amenities. I was able to get a quick dip in the pool and then get some dinner before retiring. it was overall a great experience , I even phoned home about it.
Wow, we love the feedback. We try really hard to make this a property that one would phone home about ti. WE are so pleased that you had a great experience. WE have a lot to offer and we are happy that you were able to experience it. Please come back and be our guest again. Diane Newman General Manager
Overall my expectations were good. I wish the pool would have been open later and the bathroom for four people was inconvenient to get ready in (not enough space). The room was quiet and clean. Breakfast was satisfying.
Thank you for being our guest in Burley. Yes, our bathroom area is on the smallish side. Our beautiful property is almost 50 years old. They built the bathrooms way too small back then. I do apologize for the inconvenience. WE hope that you were able to enjoy the courtyard and pool. Please be our guest again. Diane Newman General Manager
We had a helpful guy get us a room and we enjoyed how nice the room was. We went here for our wedding night and it was a great experience to have such helpful people. The staff were very kind when talking to us.
Wow, we are so lucky to have you stay with us on such a special night. Thank you for this wonderful feedback. WE are so pleased that you had a wonderful experience with the great people at our property. Please come back and stay with is again. Diane Newman General Manager
This is an older hotel that has been well maintained and upgraded. My room was comfortable and clean, but not what I expected as a Best Western Plus. The bed was comfortable, but not a pillow top mattress that I expected. The bathroom was well-maintained, but very small due to it being an older hotel.
Susan, thank you for being our guest. Great news - all new mattresses and they are all pillow tops. The last shipment arrived on Monday. WE do appreciate the feedback. Please be our guest again. Diane Newman General Manager
A very nice motel, with great food served in Bar or Restaurant. Reasonable price. The only drawback is no elevator, but they said one would be completed within next week. Nice area to spend a few nights.
Connie, Thank you for the great review. Yes, in just a few days we will have an elevator. So I hope that you will be our guest again. WE do have a wonderful place here in Burley and we want to thank you for being our guest. Diane Newman General Manager
When we go east through Idaho on I-84 we usually stay at the Holiday Inn Express in Twin Falls, but it was pricey this June. So we went a little further east on I-84 to the Best Western Plus in Burley. Whereas Twin Falls is quite a ways off the interstate, this hotel is right on the interstate. It is very nice, as nice as a Holiday Inn Express. In fact, the breakfast was better than at a Holiday Inn Express. The biscuits and scrambled eggs were tasty, there was plenty of variety, including fresh fruit, and the coffee was really good. My husband and I had a king room, and the bed was very comfortable. The room had bright lighting, for which I was grateful, and ample power outlets. The staff were friendly and professional, and the whole place was really clean and well-kept-up. I really enjoyed staying at this hotel, and I definitely recommend it to other travelers.
Thank you so much for being our guest. I am so happy that you found us and I am hoping that you will return. We really take pride in our property. We are so pleased that you noticed and that you gave us such positive feedback. Diane Newman General Manager
This hotel is great. The have wonderful staff members that are very friendly. We enjoyed our stay very much. All rooms overlook the courtyard where there is an outdoor pool and nice volleyball set up. We were traveling with our black lap and she was very comfortable.
Thank you for the great review. WE are so pleased that you were our guest. We hope that you got to enjoy our courtyard and pool. WE would like to invite you back to be our guest anytime. Diane Newman General Manager
We had to find a hotel late in the evening and had no reservation (our boat trailer burst two tires on the freeway near Burley). We also had out dog with us. I was worried we would not be able to find a good hotel that would accept pets on such short notice. I was pleasantly surprised when I called the Burley Best Western and they immediately got me a room and at a very reasonable rate. We arrived a few hours later and found a very receptive and caring front desk staff. Our room was very nice and clean. Our dog loved all the grass and we had a very enjoyable overnight stay even though our day had not gone as planned. I highly recommend this hotel.
Thank you so much for the great review. We are so happy that you were our guest. I am sorry about your trailer and the trouble that you had but I am pleased that you found our hotel. We really so have a wonderful place here in Burley. We hope that you got to enjoy our beautiful courtyard. Diane Newman General Manager
Conveniently located off of I-84 but not so close that you hear highway traffic all night long. Multiple dining options withing walking distance of the hotel. All though the weather was poor during my stay, it appeared that the hotel had a great courtyard with outdoor activities.
Thank you for the wonderful feedback. Please do come back and stay with us again. Our courtyard and pool are so relaxing. It really is a treat. We appreciate you being our guest. Diane Newman General Manager
My husband and I were in the process of moving from Wenatchee, WA to Henderson, NV and stayed at this property two weeks in a row during our move. The property is beautifully cared for, the rooms are wonderful and well decorated. The pool and courtyard are gorgeous and include sand volleyball, picnic tables and lots of furniture around the pool. The lounge was great - good prices and friendly staff. There is a Perkins as part of the hotel and the food was great and reasonably priced. Two gas stations, Taco Bell and Subway right next door as well. We would stay here again in a minute!
Wow, WE are so pleased that you enjoyed staying with us. We feel the same way about our property as you do. You can't beat our rooms, staff, and beautiful courtyard and pool. WE do have so much to offer at our full service property. We would like to invite you back anytime. Diane Newman General Manager
We always look for Best Western hotels because we typically can count on good service and comfortable rooms. We also like the fact they are typically pet friendly because our black lab likes to accompany us on road trips and breakfast is included!
Tyler was awesome at checkin!! I loved the bed, best I have slept in a while and the shampoo and conditioner dispenser was awesome! There is just never enough soap in the little bottles!! I will definitely recommend to my friends!!
Keltin, Thank you for the great review. We really appreciate all of the positive feedback. We are so pleased that you had an excellent stay with us in Burley. We would like to invite you back. Diane Newman General Manager
Our room was very quiet including the air conditioner/heater. The breakfast area was large and kept very well supplied with one employee dedicated to doing so. Upon taking our things out of the room refrigerator, we discovered that everything, including medication was frozen. I told the person at the front desk and they seemed genuinely concerned, wrote down the room number and said they would pass that information on to other staff.
Thank you so much for being our guest in our beautiful hotel in Burley. I am sorry about the issue with the refrigerator. We do take the feedback that you give very seriously. Thank you for making us better. WE would like to invite you back to enjoy our courtyard and pool this summer. Diane Newman General Manager
In search of a pet-friendly hotel on a very long drive to Denver. Our initial room was not to our liking so we were re-roomed immediately and courteously. The rooms were clean and modernized. The hotel was under renovation. So we some basics were missing. For instance, we couldn't find a working ice machine. The pool was drained and was being repaired/maintained. All in all, not that important for our stay. Great customer service with the potential, upon completion, for an additional star!
Yes, you are right we do have a lot going on here at our property in Burley. Our beautiful pool will be open on Monday and our brand new elevator will be in use the first part of June. I am very sorry about the ice machine, I am checking into this issue immediately. Thank you for helping us to be better. We invite you back to enjoy our courtyard. Diane Newman General Manager
This is an older location but very well kept up. Friendly staff. Typical BW breakfast although they were 15 min late setting it up in the morning. Since we were interested in getting an early start , this was a minor inconvenience.
Thank for being our guest. We really appreciate the feedback. I am sorry that your day was later in getting started because of us. I hope that you had a good travel day. This review will make us better. I have already spoken to our breakfast attendant. We are happy that you enjoyed our well maintained property. Diane Newman General Manager
Everything was clean inside and outside. Had a coffee pot, a refrigerator , TV and soap containers on the wall. We had a king size bed and it was comfortable Only a single sink but desk and wifi. We were able to get a first floor room. Had a full hot breckfast in a nice clean room. The hotel was easy to find.
Thank you for the great review. We really appreciate you being our guest. We are so pleased that you had a wonderful stay. We do have a very comfortable property here in Burley with lots of amenities. We invite you back anytime. Diane Newman General Manager
Great value for money. The rooms& bathrooms looked like they'd been recently renovated. They were large, and clean, and the bed very comfortable. The hotel is close to the freeway, so perfect for a stop-over on our road trip, and most importantly, they take dogs. We'll stay there again next time.
Thank you for being our guest. We are so happy that we will be your go to place while in Burley. We do have a beautiful newly renovated property with super easy access right off of the freeway. We invite you back to stay with us again really soon. Diane Newman General Manager
The staff are excellent! The check in process was quick and efficient even though the computer was slow. The room was very nice. Everything was clean and comfortable. Breakfast was very plentiful with lots of variety. We always stay here when traveling as it is our halfway point.
Thank you for staying with us in Burley. We love being your half way point. We do have the greatest staff. We really appreciate all of the feedback about our beautiful property. So hope to see you soon. Diane Newman General Manager
Love BW and always reserve rooms ahead when traveling. Arived later than expected and was welcomed with open arms and caring hearts. Got to our room and evertything was perfect. I walked to the front Perkins and ordered our dinner and even got a discount!!! Everything was more than expected. Thank You BW...
Wow, thank you for the wonderful review. We really appreciate the feedback that you gave us. Thank you for being our guest. We are so happy that we were able to met and exceed your expectations. We do have a great facility here and the best staff. Please be our guest again. DianeNewman General Manager
The staff, the room, the food, the facility all deserve a six star out of five rating, They went above and beyond. I am physically disabled and walk short distances with a walker. The disabled room met all my needs and was spotless. The breakfast was great! The Perkins Restaurant was wonderful. The area is safe.This staff is wonderful! All this at the lowest price I have found in a week on the road.
Wow thank you for the wonderful review. We are so pleased that you stayed with us in Burley and for giving us the opportunity to meet and exceed your needs. We appreciate all of your feedback and take it very seriously. We do hope that you make your way back to stay with us again really soon. Thank you, Diane Newman General Manager
Quick and clean were the words to discribe this location. A bit overpriced for the season and location. More a motel than hotel with all the rooms exit to outside. Causes you to hear every sound outside VERY clearly. This includes your neighbors when the choose to chat outside your room at 3am and those early risers rolling their bags along the pavement at 5am.
Thank you for staying with us in Burley. I am sorry about the inconvenience of noise. I know that it can be irritating. I do apologize. We do have a beautiful newly renovated property here in Burley and we would love to have you back as our guest. Diane Newman General Manager
This hotel is great at providing everything you need at an affordable cost. The bed's are great and so is the breakfast. That's all I need. The complimentary toiletries are not provided, but are instead in a dispenser that they refill between guests. I guess it's eco-friendly and more economical. That was probably the only thing out of the ordinary, which i appreciate.
Wow, thank you for staying with us in Burley. We do have everything that one would need at an affordable cost. We really appreciate the feedback especially about our new eco- friendly toiletries. Love knowing that you approved. Please be our guest again really soon. Diane Newman General Manager
The staff was excellent and the conference facilities were well set-up and staffed. I had a pet-friendly room that was easily accessible for my dogs and there was plenty of room around the hotel for walks and playing fetch. The dogs were happy and so was I!
Thank you for being our guest. We really appreciate the great review. We are so pleased that you enjoyed our conference center. We would like to invite you and your pets back anytime. Diane Newman General Manager
I liked that it was easy to access the outside immediately from your hotel door!!! There were lots of nice grassy areas to walk dogs. Thank you for that! The hotel staff was very friendly and available to help!
Thank you for being our guest. We are happy to hear that all guests enjoyed the room even the pets. We do have wonderful full service hotel here in Burley. We would love to have to back anytime. Diane Newman General Manager
Excellent service, very good location, i would like to stay again in the best western every time I'm out of the town, I personal recommended this hotel, they have very good service, and they have good breakfast
I would like to thank you for the wonderful review. I am so glad that you stayed at our Best Western In Burley. Thank you for mentioning our great service and good breakfast. We hope that you do come back every chance that you get. Diane Newman General Manager
They totally remodeled this hotel a couple years ago. It was nice then, but now it has beds and bedding that are extremely comfy and cozy. They have nice furnishings, great Internet service and allow pets. The Spud Cellar is the lounge and it has several Tvs, outside area with table and chairs and lots of room inside. Just off the lobby it's all wood and glass and has a menu from attached Perkins till 11 p.m. excellent choice to stay and quiet.Outdoor large pool in center courtyard which is assessing from bar, lobby, lounge and rooms.Price is very comparable also.
Thank you for the great review and thank you for staying with us. We do have a totally remodeled place here at the Burley Inn. We so appreciate you mentioning our beautiful Spud Cellar Lounge. It is a wonderful place to sit and relax. Please come back and stay with us again. Diane Newman General Manager
The location was great. Near the freeway and good places to eat. The staff were friendly and very helpful. The service was excellent and helped. Breakfast was good. My room was clean, slightly outdated, but it was fine. The only issue was staying in room 143. The room had a door that connected to the adjacent room and any sounds from my neighbor next door could be heard. Otherwise the motel was adequate.
Thank you for staying with us and thank you for your review. We do have an excellent location right off of the freeway. We are completely renovated now so we are loving our new look. We take all of the feedback that we get very seriously. I will look into the connecting door issue. Thank you for helping us to be better. Diane Newman General Manager
Left Salt Lake City late and was headed to Boise. Was tired and decided to get off the interstate at exit 208 to get a cup of coffee at the Perkins I saw advertised along the way. To my surprise there was a Best Western Plus at that offramp. I decided, rather than coffee I would just check in for the night. What a pleasant surprise: a beautiful place and the most friendly people in the world. Tiffany at the front desk couldn't have been more helpful. I was given a discount coupon to Perkins and ended up having supper. The food and service was great. The room was modern and well appointed and to my surprise the free breakfast was a lot better than average. I shall make it a point to stop there again in the future.
Jim, Thank you for the wonderful review. We are so happy that you found our great place here in Burley Idaho. We do have a very friendly and helpful staff. We are very pleased that you were able to take in many of our amenities during your stay. Our onsite restaurant has delicious food and we have an excellent complimentary breakfast. We invite you back to stay with us anytime. Diane Newman General Manager
I happened to stay at the Burley Inn last Friday night. Great room and friendly people. Two packs of coffee so that I could have one in the evening and still have one left for the next morning. The room was surprisingly well decorated, the looby very attractive and the courtyard beautifully landscaped even though fall is just around the corner. Breakfast the next morning at the Perkins restaurant was a wonderful way to finish my stay in Burley although th eselection of fresh fruit was disappointing..
Jim, Thank you for staying with us and thank you for the great review. We are happy to hear that you enjoyed our newly renovated property. Every part of what we have to offer at the Burley Inn is well decorated and beautiful. We appreciate the feedback on the selection of fruit in our restaurant. Thank you for making us be better.. Diane Newman General Manager
Do Not Stay Here! We were woke up in the early morning hours by a barking dog in the room next us. When I brought it to the staff's attention they were very nice but I was informed that it is the hotel owners dog and that nothing could be done about it! Nice job Hotel owner, you do not know the first thing about the hospitality business! Nothing says "enjoyable stay" like a yapping dog locked in a hotel room all day. I feel bad because the staff that do the real work were very nice but they are hindered by an inconsiderate owner.
Okay, I just have to say that this is very excessive. This OWNER stays at the property ONE night out of the year. I also know that you were taken care of. So this review is extremely unfair. I am very aware with what is happening at our beautiful full service property. I am sorry that you had an unpleasant time. Yes, I do agree that we have that greatest staff. They are very hospitable. Diane Newman General Manager
Everything about the Conference, in a small community, was well planned and the hotel exceeded my expectations. The Internet in the Conference Room worked fine, it didn't in the hotel room. The black ring in the bathtub was offsetting.
Gayle, We enjoyed your group so much. Thank you for having a conference with us and for staying at our property. We take all of the feedback that we receive very seriously. We are taking care of the bath tub ring issue. On November 8th, our internet speed will go up by 4 times. This is something that we have been working diligently on and we are very excited for our guests. Thank you for helping us to be better. Diane Newman General Manager
This was a pleasure trip and Best Western lives up to their name. Room was very clean and staff always willing to help with guest needs. The breakfast was excellent and staff were friendly and greeted you with a smile. I will use this hotel again.
Linda, Thank you for staying with us and thank you for the wonderful review. We do have a friendly, helpful staff and very clean rooms. Our hotel is completely newly renovated with just finishing the convention center last week. We are so pleased that you will be back. Diane Newman General Manager
Was quite disappointed---far from the quality of Best Western Plus's that we have stayed in. Beds were uncomfortable and staff not all that hospitable. The lobby was quite nice---too bad they didn't pay as much attention to the guest rooms.
Thank you for your review. We take this feedback very seriously. So we are very disappointed that you did not care for our newly renovated sleeping rooms. They were completely renovated in 2015 along with all of our public areas. We appreciate you staying with us. We are visiting with our staff because there is no excuse for not being completely hospitable. Thank you for making us better. Diane Newman General Manager
A great place to stay in Burley Idaho. The staff was nice, the place was clean and safe. Ample parking and a great restaurant attached that was open late. The bathroom in our unit was small but the room was large and very comfortable. At the present there is no elevator on the property so if the lower rooms are full and you need an elevator that could be a problem.
Robert, Thank you so much for the great review. We do have a nice, clean, safe property. All newly renovated. We are a full service property and we are all brand new. I am happy to let you know that this coming Spring we will have an elevator. Please come back and visit us again. Diane Newman General Manager
Our room was very comfortable and quiet. The temperature was easy to control and the cycling noise was minimal. The bed was cozy with lots of pillow options. We were given a 10 % discount to an attached Perkins for our dinner. The continental breakfast was typical, but the breakfast room was nice and very spacious.
Debra, We appreciate the wonderful review. Thank you for mentioning the many perks that our rooms have to offer. So happy that you enjoyed our Perkins restaurant that is attached. Thank you for spending time at our beautiful place in Burley. Diane Newman General Manager
Unfortunately we were not able to enjoy many amenities of the establishment. We stopped in the middle of the night for our stay. However, we were impressed with convenience to the interstate, very clean, parking for our vehicle with trailer and the fact they were dog friendly.
Thank you for staying with us and thank you for the fantastic review. We hope that you will come back when you can spend more time. We do have a very clean outstanding place here with lots to offer. Hope to see you soon. Diane Newman General Manager
We found the BW a good value for an over night on our road trip to Canada. Rooms were clean and adequate, friendly service and a good breakfast. We did have a problem with double billing but hope it is in the process of being resolved.
Hi Heidi, Thank you for the nice review and thank you for staying with us. We are happy that we met your needs when staying with us recently. I have reached out a few times by telephone. Please let me know the charge did not fall off. We certainly will take care of it. Hope to see you back really soon. Diane Newman General Manager
The staff and service are great and very helpful. We stay here often on our trips between OR, CO and OH. It is an older motel with mid size rooms. The ADA rooms are fine with plenty of room to get around. They have a Perkins restaurant on sight and a separate full bar. The complimentary breakfast in the morning is well stocked and in its own separate room over looking the pool and grounds.
Hi Tom, Thank you for the fabulous review. We are so happy to hear that you stay with us whenever you are traveling through. We have made a lot of wonderful changes here at the property and we are pleased that you are enjoying them. We hope that your travels bring you back through really soon. Diane Newman General Manager
Great facility and friendly staff. Our room was clean and well decorated. Very modern. The beds were awesome! I am a light sleeper, but was surprised with how quite this facility was. The breakfast was simple. Was very disappointed in the waffles. Very "cake like" and soaked up the syrup. Nasty taste. The breakfast selection was limited. The front staff was helpful. I would stay here again.
Thank you for the wonderful review. We are so appreciative that you stayed with us. We do have a beautiful newly renovated hotel here in Burley. Our staff is so great, thank you for mentioning it. I will speak to our Breakfast Supervisor and find out what we can do about the waffles. We take all of the feedback that we get very seriously. So I will check into it. We invite you back to stay again anytime. Diane Newman General Manager
The room was large and comfortable and the staff extremely helpful and friendly. The room amenities were good and the restaurant on site was excellent with a variety of good quality food. Check-in and checkout were simple and efficient and the wifi was fairly fsat.
We so appreciate your review. Thank you for staying with us. We do have a comfortable beautiful place here in Burley. Our rooms are clean with lots of amenities. Thank you for mentioning our extremely helpful and friendly staff. Our restaurant on site is excellent, we are so pleased that you dined at our place. We would love to have you back anytime. Diane Newman General Manager
Very nice hotel. Rooms are always clean and staff is always helpful. Like it here because the have a lounge and restaurant on site so you don't have to drive anymore. But there are plenty of other restaurants close by.
Thank you for staying with us again. Thank you for the review. We do have such a convenient place here in Burley. Being a full service hotel certainly has it perks. We are so happy that you enjoy our on site restaurant and lounge. We invite you back anytime. Diane Newman General Manager
Comfortable and practical for a few days stay. I would stay here again if I return. Very easy access to stores and the freeway. Place is clean and lobby employees were helpful an informative to my questions.
Thank you for staying with us and for your wonderful feedback. We appreciate you mentioning the easy access to our property and how nice and clean it is. We are so happy to hear that your first experience in Burley was a good one. We would love to have you return and visit us again. Diane Newman General Manager
Although it was an older motel, the rooms were nicely remodeled and CLEAN, the staff was extremely helpful and friendly and the breakfast was FANTASTIC! A bonus was that the shower had good water pressure and plenty of hot water! This trip was a quick trip so we didn't have a chance to swim in the well kept outdoor pool or play volleyball. Maybe next time but we all wished that we could have stayed longer.
Thank you for staying with us and thank you for your feedback. We share it with all of our staff. Everyone here strives to make our guests stay an exceptional one. We do have very clean rooms and a fantastic breakfast. We hope that you can come back and enjoy our beautiful courtyard sometime. Diane Newman General Manager
Anytime we pass through Idaho we stay here. Friendly staff, really nice rooms, comfortable beds, good breakfast and quiet. And it is pet friendly. The courtyard is a nice place to walk our dog or to go out and sit.
Linda, We are so glad to be one of your go to places in Idaho. Thank you for staying with us and thank you for the great review. We do have a beautiful courtyard. Thank you for mentioning many of our wonderful amenities. We look forward to having you stay with us again. Diane Newman General Manager
This was the last stay on our recent trip to Oregon and we booked it on the phone as we driving on I-84 when we just couldn't go any farther. The staff and room was great..and the free breakfast was really nice with lots of options to eat and drink. This is probably one of the best options in the area for travelers.
Scott, Thank you for staying with us and thank you for the wonderful review. We think that we are the best option for a place to stay in our area also. We are so happy that you found us. We hope that you will make your way back to us when traveling through again. Diane Newman General Manager
Our stay here was very pleasant. Property was clean and well-maintained, though there were a few signs of wear here and there. Bed was very comfortable. Our room had a fridge and microwave, though we didn't end up needing them. Best part of the stay, though, was breakfast. They have one of the best hotel breakfasts I've encountered -- some hot dishes, waffles, and even a pancake-making machine. Lots of choices, including a wide selection of yogurt, breakfast cereals, and juices. We filled up to the point where we didn't need lunch until mid-afternoon! I'd definitely stay here again.
Sheila, Thank you for staying with us and thank you for the wonderful review. We are so happy that you enjoyed our clean and well - maintained property. We love it that you enjoyed our excellent breakfast so much. There definitely is a wide variety to choose from. We can't wait to have you back. Diane Newman General Manager
The grounds were beautiful with a huge outdoor pool! The lounge was set-up like a well appointed hotel bar and had a lovely outdoor patio area to boot. Can't say enough of how much I enjoyed my overnight stay!
Debra, thank you for staying with us and thank you for the fantastic review. Our beautiful courtyard is hard to beat. So happy that you enjoyed it! We do have some very lovely amenities at our property. We invite you back to enjoy them all over again. Diane Newman General Manager
This property was great. Nice workout room, pool and volleyball court. Very quiet. The property itself was very pretty and very nice. Staff was super helpful and nice. Room was great and clean. I would definitely stay there again.
Anna, We are so glad that you stayed with us. Thank you for the fantastic review. We do have a wonderful place here in Burley. Thank you for mentioning so many of our great amenities. We invite you back to stay with us anytime. Diane Newman General Manager
The building, grounds and rooms were all well taken care of. Even though this isn't in a big city, the staff was professional and helpful. Breakfast offered a good variety of choices and was nicely presented. This is a good option for a stop along I-84.
Merrily, thank you for staying with us and thank you for the review. We appreciate your mentioning our professional and helpful staff. We are conveniently located right off I-84. We hope you find your way back to our place really soon. Diane Newman General Manager
I am very grateful for places with truck parking. This hotel can accommodate trucks. The breakfast was hot and had a vast selection of products. The rooms were clean, ac cold and the shower was hot. It was a great place to stay.
Thank you so much for the review. Yes, we do have ample room to park trucks. We are so glad that you found us. We are pleased that we were able to meet your needs and we invite you back to stay with us again. Diane Newman General Manager
This is a wonderful place to stay and it is dog friendly! Beautiful place to walk around for a stroll or to walk your pet. Variety on breakfast items. Staff was very helpful and very friendly too. Nice quiet area and it was non-smoking which was wonderful!
Thank you for staying with us and thank you for the great review. We DO have a wonderful place here in Burley. We appreciate you mentioning our friendly staff, wonderful variety of breakfast items, beautiful grounds that make for a nice stroll and a non-smoking facility. We hope you plan to come back soon. Diane Newman General Manager
Very clean, staff excellent to work with. My room was right up the stairs from the lobby and bar... which was quite noisy. Conference rooms were a little outdated but I understand they will be renovated soon. Catering/food was great. Being attached to Perkins restaurant is nice - however the bar and food service part are separate so there were multiple receipts... of which one I did not receive, much to my boss's dismay. If it's possible to retrieve receipts from May 18, 2016, please advise?
Margerie, Thank you for the nice review. We love to have your group come to the Burley Inn. You are right our conference rooms will soon be completely updated. Our new look will be complete in October. Our Perkins restaurant is completely new as well. We certainly will do our best in helping you with the receipts that you are needing. Thank you for your business. Diane Newman General Manager
The hotel was very nice and the service was excellent. The room was nice and the bed was very comfortable. There is a Perkins restaurant connected to the building and the food was very good. The free breakfast was also very good. I will stay at this location in the future.
Rob, Thank you for staying with us and thank you for the great review. We really appreciate it. We would love to have you come and stay with us again and enjoy our great place. Diane Newman General Manager
I almost cancelled my reservation based on some negative reviews I read here, but I'm glad I didn't. It was better than I expected. I was pleased by the cleanliness of our rooms, I liked the breakfast, only one fly sneaked in our room, there were no other insects in the room, and the bed was fine. Yes, I didn't prefer the pillows and the fridge froze my carrots, but it was okay. It was likely the best option for us in Burley. I liked that it was close to City of Rocks, our destination. We enjoyed the pool and staying up late watching a movie in our room.
Thank you for the great review. We are so happy that you did not cancel your reservation. We do have a wonderful facility here in Burley. We appreciate you mentioning our very clean rooms, great breakfast, and wonderful beds. We invite you back to stay with us anytime. Diane Newman General Manager
We've stayed here twice now and really like the place. Very clean and comfortable rooms, fridge with freezer, good dog walking space, friendly staff. Great stop between the coast and Colorado, although a bit pricey.
Thank you for the nice review and thank you for staying with us. We appreciate you mentioning some of the great amenities that we have to offer our guests. We would like to invite you back for a third visit. Diane Newman General Manager
Nice clean property just off the highway, have stayed a few times. Quiet and comfortable room. Free internet. Attached restaurant (perkins) not the best, but after a day on the road it saves more driving.
Thank you for staying with us and thank you for the review. We do have a very nice clean place here in Burley. We are sorry to hear that your expectations were not met at our Perkins newly renovated restaurant. We invite you back to stay with us anytime. Diane Newman General Manger
The lobby and courtyard are large and beautifully decorated and landscaped. Curved staircase to second floor impressive until you have to lug several heavy suitcases upstairs to the second floor. If you are older you might want to insist on the first floor. Rooms large and well equipped except missing a microwave. I like a hot tea first thing in the morning. Staff recommended I use the in room coffee pot or go downstairs and use the microwave. Well, the coffee pot heats water of course but it tastes like coffee. And I'm not going to go downstairs in my pj's. Come on! A new beautiful hotel was built with no elevator or microwaves!! Really Best Western? Seems like those two things are a necessity and would improve PR. The Bed appears soft and comfy at first, but does get pretty hard by morning on older hip bones. I do like that all is very clean.
Thank you for staying with us. We appreciate the review. We DO have a beautiful property here in Burley. The elevator is scheduled for Spring of 2017. As you could tell our rooms have just recently been renovated. We hope that you will come back and stay with us again. Diane Newman General Manger
Great for Kids. The pool has this huge section that is only 2 feet deep and is separated from the rest of the pool with little wall, and then the deep end goes all the way to 9 feet deep. We went with a group and it was perfect to hang out in the courtyard area between our rooms and swim. We also had our dog with us so the courtyard style was ideal.
Thank you for staying with us and thank you for your great review. Yes, we are super family friendly. We have the most beautiful courtyard and pool area. So happy to hear that you enjoyed it so much. We hope that you will make plans to come back and stay with us. Diane Newman General Manager
Room was nice, nice furnishings. Bed was super comfy. Internet worked great. Lighting in sink/bath area was very dim. Walls are very thin, I could hear every word the neighbors said. No elevator, so if they put you on the upper floor, you have to lug your suitcases up two flights of stairs. Not a bad place to stay if the neighbors are quiet (good luck with that - it seems that no one has any consideration for anyone else these days), and if you need a workout carrying your bags upstairs. Oh, and bring your own light bulbs!
Sandra, Thank you for staying with us. Thank you for the review. I am sorry about the noise. We do have a very great facility here. It is beautiful with lot of amenities. The elevator is scheduled for Spring of 2017. We hope that you will consider coming and staying again. Diane Newman General Manager
Very quaint, comfortable, clean, beautiful grounds, nice clean outdoor pool and awesome breakfast. Staff were friendly and helpful. We ordered dinner from Perkins restaurant right next door. No delivery service so we picked it up. Great value for the money. The pool closes right at 10pm, the manager came by at 945pm to warn everyone. Breakfast was very impressive with plenty of seating.
Thank you for the wonderful review and thank you for staying with us. We do have a great place here. We are pleased that you were able to enjoy our any special amenities. Our pool, beautiful grounds, awesome breakfast and our on site restaurant. Please come back and stay with us again. Diane Newman General Manger
We stayed at this hotel because for some reason prices the day we were headed to Boise and planned on staying in Twin Falls, the hotel prices were just a lot higher than I wanted to pay! So we stayed in this hotel that has a very stunning lobby with a curved staircase that was very pretty. The room was clean and had a separate sink area that makes it easier for us to get ready. The discount on the restaurant next door was a perk and the food was really good there, kind of like a Shari's but better. (about the only thing open after 10pm too!) Great stay, wished we could have had time for the pool/hot tub, it was HUGE and clean and had the perfect spot in the sun! Oh, did I mention the sand volleyball court that was nicely raked! Would have been fun- will know for next time!
Wow, thank you for the fantastic review. We feel the same way about this great place. So much to offer, such a fun, beautiful courtyard. Our Lobby IS stunning. Thank you mentioning all of our great amenities. We are so happy that you stayed with us, please come back and stay again. Diane Newman General Manager
This is a great hotel. Looks like the 60's on the outside, but is great on the inside. Decent pool. Needs a hot tub. Is not raising prices to ridiculous rates like other Best Westerns in the west this summer.
This was a very pleasant place to stay. Easy off and back onto the freeway with a gas station right next door. Breakfast was very nice and the breakfast room was very clean. The grounds were well kept and all of the room faced the inner grounds which kept down the noise and gave a pleasant venue to look out on. I like the fact that the toilet and shower where in a separate room from the sink and mirror. Very much enjoyed our stay and would recommend this Best Western to anyone traveling in that area.
Terri, Thank you for the great review and thank you for staying with us. We are so happy that you had an enjoyable time at our property. We really do have a great place. It would be hard to beat our gorgeous courtyard, our nice breakfast, and our super clean rooms. Please come back soon. Diane Newman General Manager
This is our first stop from Seattle to Boston. After driving for over ten hours and lots of desert...a cozy bed and clean room is welcomed. We got here too late for the pool. It closes at 10pm. They take pets. We brought two cats. Good Mexican in walking distance. Gas station next door. Right off interstate. Parking free and well lit.
Thank you for the review. We are so happy that we were night one of your trip. Hopefully we can be at the other end the trip as well. We do have lots to offer here at our great property. Thank you for mentioning a few of them. Have a wonderful trip. Diane Newman General Manager
Stopped here on our way to Utah as the rates in Twin Falls were high. Easy access, nice courtyard, renovated 2 years ago. HOWEVER, the bed was the worst my husband and I had in our 2 weeks on the road. Small breakfast area with limited choices. Doubt I will stay there again.
Thank you for staying with us. I am sorry to hear that everything was not perfect for you. We take this feed back very seriously and appreciate you making us better. Diane Newman General Manager
The hotel itself is great - it has a beautiful courtyard, pool. Friendly, welcoming check in staff. A great area for kids to play, which there were many. I have stayed twice and both times it is a busy place in the summer. It is a larger, older but very well kept property, so can get groups staying at it, like both time I was there. The room was small, but clean and the AC was great after a long day of driving! Breakfast was great, a lot of choices, but a small room. They used to have tables outside for the breakfast, but have removed those so it is crowded and a bit cutthroat to get a table. I unfortunately had loud neighbours so my stay this time was not very restful - but they were not partying they were simply talking in their room and outside. It was a section where you parked right by your door. It kept me up until they went to bed (even with earplugs) at 1am, then they got up at 6am. I was in a 100 (ground) level room to the left if you are looking from the office.
Thank you for staying with us and thank you for the review. We do have a very large beautiful courtyard. It truly is an oasis in the high desert. We have lots of wonderful amenities like you mentioned. I appreciate your feedback. It always helps us and makes us better. Please come and stay with us again. Diane Newman General Manager
We had a great stay. We decided to spend some time swimming so we called the front desk to certify the pool hours be for I got myself and 4 kids dressed and to the pool.we go down to swim and it's closed due to some wind the night be for. the pool staff was very blunt and almost annoyed that we wanted to swim, and told us they would be at least 2 hours. But the manager was there and almost beat us back to the room with a coupon for 1 dozen cookies at the cafe(huge fresh warm chocolate chip). She was so apologetic and gave us a no hassle late check out so we could still enjoy swimming once the pool was clean. It only took about 20 minutes for them to have the pool clean and the front desk called us to let us know the pool was ready. We will be going back rates were good, rooms were clean and Breakfast yummy. And we had a nice treat for our 5 hour drive home.
Markell, thank you for the wonderful review. I am so happy that we were able to get the kids in the pool. We do have a fabulous pool and courtyard. I have thanked Shaylee for making that happen for you. So please come back anytime and swim and we will make sure that we've got those yummy chocolate chip cookies for you to enjoy. Diane Newman General Manager
Half way point on our trip. Very pleasant experience. Motel was clean, comfortable and convenient. Staff was very nice, bed were excellent. Perkins attached to the property open until midnight was very convenient.
Dan, thank you for the great review and thank you for staying with us. We do have a wonderful facility here in Burley. We invite you back to stay at our very centrally located property. Thanks for mentioning all of our great amenities that we have to offer. Diane Newman General Manager
Best Western normally has beds that are comfortable. The beds here were even better than usual. Very comfortable bed. Went right to sleep and slept all night. Like I was at home in my own bed. This was also a convenient location.
Thank you for mentioning our great beds. We get a lot of great feedback in favor of them. We have a very convenient location and so many amenities here at our property. We invite you back any time. Diane Newman General Manager
This is an older motel with outside entrances to the rooms. Makes it easy to park and take your bags inside. I generally avoid these because of security but the doors had multiple locks and I did feel safe. The wi-fi worked well, there was a restaurant next door and check-in and check-out was efficient. They offer a buffet breakfast but I didn't check it out. My only real complaint was the ironing board had no pad, only a thin cover so I used a towel for padding. This is probably the first time in ten years I've used an ironing board but a couple of my blouses had gotten pretty wrinkled in my bag so needed to touch them up!
Thank you for staying with us. We do have a great place here in Burley. I hope that you can come back and stay with us again when you have more time. We took to heart what you said about the ironing board cover. All of our ironing boards have covers and are ready to go. Thank you for helping to make us better. Diane Newman General Manager
When you need to go on the road, it sets your mind at ease to know that there is a place to stay that will meet all your requirements at the end of a long and tiring drive. The Burley Inn Best Western Plus is such a place. It's great staying there. Super comfortable mattress, great pillows, and a wonderful hot breakfast in the morning to make sure that you don't go back on the road hungry. I almost wish I didn't have to leave. A++
Thank you so much for that raving review. We love it. We do have a fantastic place here in Burley. It really is a treat. Our great beds, breakfast, courtyard, and of course our people. We have a very friendly staff. Please come back anytime. Diane Newman General Manager
Our room was an Executive King. The entry way of the room was very large. The bathroom next to it was so small the door just missed the toilet seat. A person of any size would have difficulty moving around. There was dried soap on the counter top, the white enamel around the drain was not clean and the wood was chipped. The beds were comfortable with good bedding. The TV reception was grainy. Excellent breakfast and staff.
Barbara, Thank you for the review. Thank you for helping to make us be better. We are using this review as a training tool. I am so pleased that you found our staff to be excellent. We feel the same. We do have a great breakfast. I hope that you can come back and stay with us again. Diane Newman General Manager
Room was nice and comfortable. Breakfast was one of the best that I have had at a Best Western. My partner thought there was going to be a jacuzzi spa when she booked the room but it was swimming pool only so she was not happy about that/.
Richard, thank you for staying with us and thank you for the nice review. We do have nice and comfortable rooms. Thank you for mentioning our great breakfast. We have lots of breakfast options. We also have an olympic sized swimming pool in our courtyard. It is spectacular. Please come back and stay with us again. Diane Newman General Manager
We made a quick trip to Idaho for a family wedding. I was able to get a room with just a few days notice. The room was a "Pet friendly" one and the front desk clerk explained that they always ask if that is OK due to allergies. In fact, I think the room was extra clean because of that concern. It was great.
Thank you for your great review and thank you for staying with us. I am so happy that we had a room for you. I hope that you can come back and stay with us again and enjoy our spectacular courtyard. Happy Summer to you. Diane Newman General Manager
Hotel property overall was really nice. Rooms were very comfortable and clean, property was very nice, breakfast was above average, and staff was super friendly. Not a single complaint here besides the wet hay smell of Idaho.
Thank you for the great review. We do have a really nice property, that is clean and updated. So happy that you enjoyed the wonderful breakfast and our super friendly staff. Please come back and stay with us again. Diane Newman General Manager
Stayed to visit family. Hotel was great. Check-in staff was very friendly and helpful. Electricity went out in the complete hotel for about 4 hours in the middle of the night. Went to check with the front desk and they didn't seem real concerned that we had oxygen tanks that worked on electric and we were having problems. I was a little upset and didn't get much sleep. Hotel is very nice though.
I am so sorry that you had to deal with a power outage while you were staying with us. It sounds like I need to do a little training with staff on this matter. Thank you so much for staying with us. We do have a lovely facility here in Burley with very easy access right off of the freeway. Please come back anytime.
Rooms were clean and comfortable and the pool and lawn area were beautiful. The staff was very friendly and helpful at check-in. And breakfast was very good. Not sure what happened, but as we were walking over to the restaurant for dinner, the power went out. Hotel and restaurant staff didn't seem to know how to respond to customers who were trying to check in to the hotel or pay their bills with credit cards at the restaurant. Would stay again if passing through the area again.
Thank you for the kind review. So sorry that you were here during a power outage. We do have a beautiful, clean and well maintained property here in Burley. We would be so happy to have you stay with us anytime. Diane Newman General Manager
Pleasant stay, nice hotel, clean, helpful staff. During checkin, they were helpful getting me taken care of when I was not feeling well. I especially appreciated the easy check in and out. I will stay again if traveling through the area.
Thank you for the nice review. I am so happy that you were well taken care of. I appreciate you taking the time to mention our helpful staff and our nice and clean hotel. I hope that you are feeling well. We would love to have you come and visit us again anytime. Diane Newman General Manager
I checked into my room, was on the first floor able to park right by my room. Brought all our stuff in was getting ready for the pool & a man came in our room using a key card. He was very nice felt bad they had booked him in the same room. I right away locked the door with dead bolt called the front desk to make sure they turned his key card off because I am a single mother traveling with 2 children. They took care of it promptly. When checking out told the staff again what happened they felt awful! & understood how unsafe that could have been. I left the hotel feeling overall taken care of & happy.
First of all, I want to apologize for the double booking. That is very uncomfortable especially in your circumstances. It is also completely uncalled for. I do appreciate the nice review. I am happy to hear that our staff made an effort to make you feel taken care of by the end of your stay. I hope that you will be our guest again sometime in the near future. Diane Newman General Manager
I didn't stay here, just walked around to stretch my legs. It has a normal boring look from outside, but inside is a really nice courtyard with a pool, watered lawn ( cools things down, this is hot territory), and a carefully maintained volleyball put.
Thank you for writing a review. So glad that you got out to stretch your legs. We do have a gorgeous courtyard and wonderful pool. We invite you back to come and stay with us. Our rooms are just as lovely. Diane Newman General Manager
After 12 hours on the road we were so happy we had reservations at this hotel, and very pleasantly surprised! Such a beautiful lobby and friendly staff. Stylish, clean, and comfortable room and bed, and pet friendly!
Thank you for the great review. We do have a beautiful lobby, friendly staff, clean and comfortable rooms. So pleased that you had a peasant surprise. It;s pretty hard to beat our gorgeous courtyard. Please come back anytime. Diane Newman General Manager
We had been traveiling over 500 miles and were ready for a stop. It was a nice surprise to be next to a very nice restaurant. The next surprise was that wine was available from the Motel Bar. Yes, it was nice to sit back, enjoy a good meal and sip our wine.
Don, thank you for the great review. We are so glad that you found us. We really do have everything here. A beautiful new restaurant, lounge, great hotels and a beautiful courtyard to enjoy. We invite you back anytime. Diane Newman General Manager
This is an older style, drive to your door, motel with two floors and it is a fairly large, sprawling complex. If you don't have a ground floor room you get to lug your bags up stairs. The lobby is large and welcoming and they have recycling containers for cans and plastic just out the back of this room. Our room was fine, with a king size bed and room for an easy chair and ottoman beside it. They had the typical row of furnishings on the opposite wall from the bed and ottoman that included the desk, a dresser (with good size flat screen TV on top) and a wardrobe cabinet. I've seen this size room, layout hundreds of times. They had two sanitizing wipes in the room - one on the nightstand and one by the remote that impressed me as I've not seen this before. The bed was very comfortable with smooth, silky sheets. I didn't want to get out of bed! The bathroom area was nicely done and appeared to have been recently remodeled with nice cabinetry and tile that even had decorative metal inserts. I also noticed some decorative woodwork above the entryway that separates the bedroom from the bathroom - it seemed to really class things up. There was space in the bathroom area for a luggage rack. I liked the immediate very hot water. We did have trouble with the shower, as the curtain had broken snaps and that made it difficult to avoid getting water all over the floor. They could use more light in the vanity area - I was thankful I didn't need to apply any makeup. I seem to be on a roll of bad internet. I just don't know why, in this day and age, we have to deal with such poor internet. Maybe Burley just doesn't have any decent providers since it is in way eastern Idaho?? Breakfast had abundant choices. What stood out were the REAL scrambled eggs and plenty of bread/waffle toppings to choose from. They had cinnamon sugar which I don't ever see. One small note - they gave us a goody bag as Diamond Select members which was much appreciated. However, there was a note in the bag telling us we could get a free cookie from the Perkins (which is connected to the hotel). Well, the Perkins is being remodeled. I mentioned to the hotel staff that they should eliminate the note about the free cookie for the time being. We went ahead and bought our cookies at a Subway. Dining nearby - another reviewer recommended the Mexican restaurant nearby (El Caporal) and I have to concur. It is a short walking distance on the same side of the road as the hotel. The prices were very fair for what you got. We loved the complementary dessert they included, a flat sopapilla with honey and a huge dollop of whipped topping.
Thank you for the wonderful review. We appreciate the many great details of our property that you pointed out. It is a huge place with so much to offer. With our gorgeous and spacious courtyard we truly can be a refreshing and relaxing treat. We would love to have you back soon. Diane Newman General Manager
No elevator. No shampoo. Bed was like a trampoline. Not sure who's big idea it was to use "dinner-size mint" or "marshmallow-sized" pillows, but when I book a king-size bed, I expect adult-sized pillows. The room was clean. No microwave. I think all the resources were spent on the lobby and lounge. Breakfast was average. Overpriced hotel.
No elevator yet. We will have an elevator the first of next year. I know that didn't help your stay this time. We have put a great deal of money into our sleeping rooms and all public areas at our hotel. Our spacious convention center is next on our list. We have wonderful pillow top mattresses on our beds. We also have a beautiful courtyard and olympic sized outdoor pool at our property that we take great pride in. i hope that you will come back back and enjoy the use of our new elevator that will be installed by this time next year. Diane Newman General Manager
We stayed at the Best Western Plus in Burley, Idaho on a quick trip to Utah. The front desk staff was very helpful in accommodating our visit and acted in a professional manner. Our room was clean and comfortable. Even the roll-away bed was comfortable.
Darrell, thank for the review. So are so happy that you stayed with us. Please come and stay with us again when you have time to enjoy our beautiful courtyard. Thank you for mentioning our helpful and professional staff and our clean and comfortable rooms. Diane Newman General Manager
I recently stayed at the Best Western in Burley, ID and was extremely pleased with my room. It was quiet and the bed was very comfortable. Breakfast was included with the room and had a nice variety of food. The staff was very friendly and helpful too!
Bethany, thank you for the great review. We are so happy that you stayed with us and that you had a pleasant time. We do have great rooms, a nice variety of choices for breakfast and friendly staff. Please come and stay with us again and enjoy our beautiful courtyard. Diane Newman General Manager
Beautiful facility, right off I-84 easy on and off. Perkins on the premises, has lounge nice and quiet. Pool right out the door. Front desk clerk was nice and helpful. Room had two queen beds, flat screen TV, fridge but no microwave. Shopping and eateries close by.
Judy, thank you for the great review. It sounds like you had a very pleasant stay. I hope that you got to enjoy our beautiful courtyard during your time with us. We do have a beautiful facility with very easy freeway access. Please come back and enjoy our facility again really soon. Diane Newman General Manager
Stayed here as part of our 2 week trip in the northwest. The hotel was clean, attractive and room was very nice--large, comfortable and handicap friendly. Quiet, breakfast had large selection of both hot and cold items in a separate breakfast room. Area does not have many choices for eating out at night
Thank you for the great review. We are so happy that you enjoyed so many of our great amenities during your stay. We do have a wonderful breakfast. A full breakfast with hot and cold items. We hope that you will come back and enjoy our beautiful courtyard. It is truly a treat. Diane Newman General Manager
Our room was not ready at 6:00 PM and they had our family wait in the lobby. The staff was very rude and the room was dirty. The coffee maker didn't work and they told us to go to the lobby for coffee. IF I could give them a negative score I would
This is so unfortunate to hear. I am sorry that you had to wait a few minutes for us to get everything plugged back in from the previous guest. I was happy to hear that our housekeeping brought you a brand new coffee pot as soon as they heard there was a problem. I will certainly visit with the person who checked you in and make we are delivering the best customer service possible. Thank you for the review in helping to make us better. Diane Newman General Manager
We spend a night at Best Western Burley Inn on our way to Yellowstone National park. We arrived late, the staff at the front desk was nice. However, the room was at the first floor, though it was not bad, but we weren't able to open the window curtain due to direct view from outside for anyone walking by. The complementary breakfast with waffles, eggs, breads, juice and coffee were actually really good.
Thank you for the review. I hope you had a great trip to Yellowstone National Park, one of my favorite places. Thank you for mentioning our great breakfast. Please come back and enjoy our gorgeous courtyard and outdoor pool. Diane Newman General Manager
I recently stayed at your Inn and I was very satisfied from the room, bed, food, amenities and your staff were helpful and went out of their way to make my stay a great one. As a manager, I appreciate great service and I encourage my employees to treat every customers with respect and helpfulness and I can say that all your staff made me feel welcome and like I was part of the family! Keep up the good work and kudos to who ever trained your staff! Great service is greatly appreciated when I am on the road and I will recommend your Inn to our company. Thank you all, for all you do! Victor
Victor, thank you so much for the wonderful review. It really means a lot knowing that you that you are a manager too. We do have a great staff, we love serving our guests. I will definitely use this review as a teaching tool to keep our staff motivated to keep up their good work. Come back and visit any time. Diane Newman General Manager
The Burley Best Western is conveniently located right off the freeway; across the street from shopping and good local restaurants. We have stayed here before, usually in the main part of the hotel, this time we were in an outer access room which had been recently remodeled and very, very nice amenities.
Charles, Thank you for the great review. We do have a very convenient location right off of the freeway. We are pleased that you enjoyed our recently remodeled rooms. The rest of our property will be brand new by this fall. Please come back and enjoy another stay with us. Diane Newman General Manager
My wife and I stayed at this property two nights. This property is an outside entrance motel, no inside hall corridors. We could hear the occupants next door snoring through the walls. On one weekend night, we were awaken by cars reving their engines on the road/gas station right next to the Motel. It was very annoying. Not a place to get restful sleep.
Derrick, I am so sorry to hear this. I want to thank you for staying with us. If you consider coming back some time, we do have rooms inside the lobby. They are of course inside corridors. We strive to make all of our customers happy. Very sorry that your stay wasn't all that it could be. Diane Newman General Manager
Had to stop soon, my bones were as tired as they get. So we do a search and find another beautiful Best Western Plus Motel in Burley, Idaho, the best place for a needed rest. Like the one in Kingman, AZ this one had beautiful, spacious, and CLEAN comfortable rooms that allowed pets. Again I can't tell you how nice the breakfast was. What a nice start for another day of travel on the way to our home in Coeur d'Alene, Idaho.
Thank you to our wonderful Coeur d'Alene guests. We appreciate the great review. We do have a beautiful spacious place here in Burley. Thank you for mentioning some of our fantastic amenities. Please come back and enjoy our gorgeous courtyard and outdoor pool. Diane Newman General Manager
I never have a problem with this place. Every time I stop in Burley, I stay here. Always satisfied. Clean, quiet, friendly, and comfortable. There is food nearby. Mostly fast food, but the Mexican place next door does a pretty good meal (and, I don't mean the Taco Bell.) I'm glad I get to travel to Idaho again so I can stay here.
Hi Tony, Thank you for the great review. We are so pleased that you have a great experience each time at our Best Western. It is a clean, quiet, friendly, and comfortable place. Please come back and enjoy our beautiful courtyard and pool this summer. Diane Newman General Manager
We chose Burley as our overnight stop because we prefer the smaller towns on this road trip. Pleasantly surprised by the large hotel, with a grassy courtyard in the center. We were traveling with our small dog, so this hotel was a great dog-friendly overnight. Came in when it was dark, and found that the signage on the many hotel wings and buildings was not easy to read, so it took some extra effort to find our room, but once we did, we found plenty of parking very close by. Super comfortable beds, lots of easy dining options nearby (our favorite fast food while on the road is Subway, which is right next door). Overall, a refreshing night's sleep on a long journey home.
Thank you for the wonderful review. We are so happy that you like smaller towns when traveling. I appreciate that you pointed out to us that we need better signage. You are absolutely right. We are ordering new signage for our property this spring and we are taking your feedback seriously and making sure it will be easier for our guests to find their room. We do have a beautiful courtyard. Please come back soon and enjoy our lovely pool and gorgeous flowers. Diane Newman General Manager
We stay here often on our trips between OR and CO. It is an older motel with mid size rooms. The ADA rooms are fine with plenty of room to get around. They have a Perkins restaurant on sight and a separate full bar. The complimentary breakfast in the morning is well stocked and in its own separate room over looking the pool and grounds.
Tom thank you for staying with us. So happy to hear that we are your place to stop between OR and CO. We do have a beautiful place here with lots of amenities. This is the time of year to come and enjoy our gorgeous courtyard and pool. Please stop back by. Diane Newman General Manager
This is a very pleasant place to rest on a long trip. Rooms are clean and quiet and the staff is very friendly. We particularly enjoyed the restaurant on site and had a fine meal. Try the fried dill pickles.
Don, thank you for the great review. So happy that you had a great stay. Those fried dill pickles are pretty good. Thanks for trying them. Our pool is open so choose a warm day and come back to it out. Happy Spring to you. Diane Newman Director of Sales
This was my husband's favorite place we stayed in on our travels this vaka. The bed was really comfy. It was clean, it smelled genuinely descent, not chemical to squelch the stink. I was surprised that our room was not in a main building, we had to walk from where our car was parked to the room's outdoor entrance. There were quite a few rooms, on two levels that were outdoor entrances. Some of them would have involved a LOT of walking and steps, so communicate your needs to get what you want when booking room. The breakfast room was back in the other building. The breakfast was probably the best we had provided at a motel. Not a whole lot different from average fare, but a little beyond that, went the extra step, good fruit. It is an older remodeled business, and it was done fairly well. No problem with noise, got a good nights sleep.
Thank you for the nice review. Yes, we have both inside and outside room entrances. This gives us lots of flexibility with our guests. They can choose what they would rather have upon availability. We do have the best breakfast, thank you for mentioning it. Please come back and stay at our nice clean property anytime. Summertime is especially wonderful. Diane Newman General Manager
The hotel is located a short distance off of the freeway making it easy to get there and back. It is located near a couple of restaurants, gas stations, Walmart, and some shopping. The lobby is nice, modern, updated and welcoming. It is very clean. The rooms are standard rooms. Our stay was in a double queen. There is a TV, desk, a small cupboard to hang your clothes, an Iron and ironing board. The coffee pot is still located in the bathroom -(is that sanitary?) No microwave or small refrigerator that you find in other hotels. The bed was surprisingly comfortable - soft and bouncy. Pillows were a bit fluffy. I'm glad I brought my own. The hotel is non-smoking. The internet was accessed by a password and seemed to be reliable. They also give you a 10% off voucher to the Perkins restaurant on the property. There is an outdoor courtyard with a pool. The pool did not have water in it - I would assume that April 22-24 might be too cold to swim and may be the reason the pool was empty. Breakfast was great. It is in a separate room accessed from the outside. Menu: scrambled eggs, biscuits, sausage, gravy, waffles and fixings, a pancake machine, fruit, breads and pastries, cereal, juice, milk, and coffee (probably not a complete list). The room was not overly crowded. Customer service - not pleasant. Checking in was fine. They asked if it was ok that I was on the 2nd floor. I appreciated being asked. I stayed there while attending a wedding in Rupert. I decided to stay an extra night. Looked up online what the price would be - The hotel's website said $88. I went downstairs to see if I could stay an extra night and what the cost would be. The attendant said $97. I showed her the price online and she told me that was only if I booked online. I said that is what I would do-she told me I would have to check out and then check back in later and move rooms. She tried to tell me that I was already getting a good deal because my Friday night stay was $103 so I was getting a $6 discount already. I originally booked my stay on their website. She would not honor the price difference. All she had to do was extend my stay on the computer and re-swipe my key card. Not wanting to change rooms and knowing that I would not be back to the hotel until late in the night. I told her just to extend me the room one extra night. I usually stay at the Hampton Inn in Burley but all rooms were booked that weekend. I will probably go back there. I've never experienced that kind of service when asking for an extended stay.
So happy that you stayed with us. We are very conveniently located. We have lots of amenities in our rooms. Thank you for mentioning them. I am sorry that you didn't find the refrigerator. It is in one of our beautiful new pieces of furniture in the room. I do want to apologize for the way your trying to extend your stay was handled. I have to say that this is not our normal way of doing business. I am very sorry that this situation was mishandled. We have since engaged our front desk people in some coaching and counseling. Thank you for bringing this to our attention. I hope that you will give us another chance. Our goal is to have 100% satisfaction from our guests. Diane Newman General Manager
This is an older motel with medium-sized rooms, but our room was very clean. The staff was helpful and friendly.. The breakfast was perfect, with the breakfast room large and very well maintained/serviced. The food was full-breakfast style and good.
Lawrence, thank you for the review. So happy that you stayed with us. We do have a great staff here, a wonderful housekeeping staff. They do an excellent job on our rooms. Thank you for mentioning our perfect breakfast. We have great food and a beautiful breakfast room. Come back soon and stay with us, our pool opens today. Diane Newman General Manager
The Beds were very comfy, the Breakfast Buffet was loaded with great options.I would recommend friends and family to stay here when coming thru Burley Idaho. the time we spent here was comfortable, they had a very friendly staff and were accommodating to our needs as a large group. Thank you .
Brett, Thank you for the wonderful review. We do have a loaded Breakfast Buffet. Our pillow top mattresses are super comfy. Love it that you mentioned both. We invite you and your family and friends back really soon. You will love our outdoor pool and courtyard. Diane Newman General Manager
Of all the places I have stayed, including other Plus Best Westerns, This is the Best in all ways--loved it! Everyone was friendly, very clean, and having Perkins, which was also very clean, friendly & good food, right there with out having to go outside was great.
Wow Barbara, we are so happy that you stayed here. Thank you for the fantastic review. We are thrilled that we are the BEST of the Best Westerns that you have stayed at. We hope that you have plans to travel this way again really soon. Diane Newman General Manager
Traveling and got in close to midnight. This was no problem for the front desk at all. Good service. Room was clean and quiet. Nothing special to list but that is a good thing. We got a good nights sleep and had a decent breakfast the next morning before hitting the road again
Thank you for the nice review. We hope you come back when you and stay longer. So glad that we were able to accommodate your needs for a short stay with us. Diane Newman General Manager
It was a nice place for a getaway. We stayed three nights and two full days. We were going to go and stay in Twin Fall, but opted to go back to Burley. We checked back into the Best Western Plus. Our rooms were clean. The amenities are close, like food, gas, shopping, and easy access to I84. We would stay at the Best Western Plus again.
Hi Deanna, Thank you so much for your kind words about the Best Western Plus Burley Inn. So glad that you got to stay with us for a couple of days. We do have many amenities close by. Please stop by for a couple more days our pool will be open soon. Diane Newman General Manager
This was a very excellent hotel to stay at, they had plenty of parking for our truck and trailer, they were very friendly and treated us great. They were very accommodating to our dog. The room was clean and pleasant. they have a outside entrances so you are not stuck in hallways. Would recommend this hotel and will stay again.
Thank you for leaving us such a great review. We do have lots of space for big rigs to park. Thank you for mentioning our wonderful friendly staff. We would love to have you and your dog stay with us anytime. Hope to see you soon! Diane Newman General Manager
Found on Internet on AARP site. We're expecting standard hotel experience. BY Burley exceeded our expectations. Nice grounds, very nice room, pet friendly, good breakfast. Overall great place, we'd stop again in a minute.
Thank you for the great review. So happy that you happened onto us. Glad that we were a delightful surprise to you. We would love to have you back in a minute. Diane Newman General Manager
This Best Western PLUS Burley Inn is in a nice location and was perfect for an overnight stay for us. Our room was nice and clean, the restaurant close-by, and the full breakfast was very good with several hot and cold items to choose from. We would have liked to have stayed longer and would like to return again another time.
So glad that you stayed with us. We are in a great location right off of I - 84. So happy that you took advantage of our great free breakfast and enjoyed our restaurant on site. Please come and visit us again anytime. Diane Newman General Manager
The check in process was slow but the lobby was nice so it helped make the waiting bearable. It has a beautiful courtyard with well maintained grounds. The sand for the volleyball court was clean. The room was comfortable and clean. Nice breakfast. We enjoyed our stay. Thank you!
Thank you for the great review. We do have a clean, beautiful, newly renovated property. So glad that you came and stayed with us. Our courtyard will become even more beautiful with the hundreds of red geraniums that we will be planting. Come back and visit us this summer. Hope to see you soon. Diane Newman General Manager
I was expecting a typical hotel when we stopped for the night at this Best Western but when we checked in I was immediately impressed. The courtyard is gorgeous, the lobby is beautiful. The complimentary breakfast was filling. The staff was helpful. I will definitely stay at this hotel if I end up in the area again.
So happy to hear that we exceeded your expectations. We do have an impressive property inside and out. Thank you for staying with us and mentioning many of our great amenities. Diane Newman General Manager
friendly staff, clean, comfortable room, good breakfast...quiet...everything was very good..location was great with restaurant (Perkins) and gas station next door...would highly recommend...reasonably priced
Thank you for the nice review. We do have a friendly staff here. Our location is super handy, very easy to get to. Thanks for mentioning our clean, comfy rooms and our wonderful breakfast. We welcome you back anytime. Diane Newman General Manager
Newly and beautifully renovated. I love it. Great people, great pool, great full complimentary breakfast, great wifi, great clean rooms, great management etc. etc. etc. All of those greats and more add up to a "great" stay. Loved it. I think you will as well. If traveling along I-84 stop here on purpose!!
Wow, thank you for the great review. We do have a GREAT place here in Burley right off of I - 84. Thanks for mentioning all of our GREAT amenities. Come back and see us anytime. We always welcome great guests like you. Diane Newman General Manager
Half way home from vacation - great stopping point. Could have spent more time in town,, but just interested in a meal ad sleep. Internet could have been better. Room was nice and comfy, service good or better. Attached Perkins was a good value for dinner and did not have to deal with wind
So glad that you stayed with us. We do have great newly renovated rooms. We are so pleased that you enjoyed our restaurant as well. Come back and see us soon we are getting all geared up for summer. Our Courtyard will be beautiful. Diane Newman General Manager
Very nice setting. Breakfast at Perkins was a big treat. Every staff member I asked help from gave it without hesitation and with enthusiasm. I even had help catching my cat. I would stay here again if I am in the area.
Thank you for staying with us. We do have a beautiful setting here. You should come back and see our beautiful grounds during the summer. They are spectacular. So I hope that you get back this way sometime soon. We appreciate the great review. Diane Newman General Manager
Great hotel for the price. Older hotel but very well maintained. The hot breakfast was very good and well cared for. 2 employees kept up with the busy morning. Bed was great, room was comfortable. Bathroom was small but clean and functional. Enjoyed the M&M's in the lobby.
Thank you for staying with us. We appreciate the great review. We are so happy that you enjoyed the many amenities that we have to offer, right down to the M&M's. We would welcome you back to stay with us anytime. Diane Newman General Manager
What a terrific hotel. The staff was warm, helpful and welcoming, never tiring of questions asked. The room was great! Shower wonderful and bed comfortable and very clean. We would return. We grabbed a light dinner in the lounge/bar and was welcomed by Jody, smiling and warm with suggestions for dinner. The restaurant adjacent to them does offer a full menu if you're hungrier. The grounds were well groomed and many amenities offered.
Thank you for the great review! We do have a warm, friendly, and helpful staff. We appreciate your kind words and even mentioning Jody by name. We are happy that you took advantage of the many wonderful amenities that we have to offer here. Please do come back and stay with us anytime. Diane Newman General Manager
Overnight stay with two small dogs, appreciated the hospitality and the room location. Very nice breakfast set up. Clean rooms. Attached restaurant, Perkins. Comfortable Best Western, but not sure why they have a Plus.
Thank you for your stay and for the great review!! Yes, we are a Best Western Plus. Our sleeping rooms and public areas have been recently upgraded and held to a standard that qualifies us as a Plus. We will finish up all of the renovations this year. We will be completely new. We invite you back to to stay with anytime. Have a happy Spring! Diane Newman General Manager
Let me tell you my story and how The Best Western Plus and it's amazing staff helped me out tremendously. I am from a small town in Nevada, but I attend college in Montana. I went home for a week to visit my family since I didn't have a spring break because I went to Nationals in Missouri with my college basketball team during that time. Going home was great and seeing my family was even better. The day I had to leave I decided to stay in Twin Falls Idaho with one of my old high school friends and I planned on leaving about 4 in the morning to head back to college(about 7 more hours to go). As soon as I got on the road a HUGE snow storm hit me! I am driving a 2015 dodge dart so if you can imagine, this car is not made for this type of weather. The highway was so terrible you couldn't even see the other side of the road. To make it worse I was right behind a semi that slid off the road and almost hit me trying to gain traction. I was on the road for about an hour and it snowed about 5 inches in that time. I knew I had to find the nearest exit because my nerves were going through the roof by how terrified I was. Luckily I BARELY found an exit and it was to Burley Idaho which I have only been to a few times in my life so I am not familiar with the town at all. I pulled into a Hotel parking lot which was by a gas station and got some water and was trying to figure out what I should do. Really just trying to calm myself down from the adrenaline rush I just experienced. Being in college I definitely didn't have the money to stay in a nice hotel like this so basically I was stranded. I had a winter coat in my back seat so the best thing I could think of was to just get some sleep in my car and hope the storm passes. Woke up about 8 am and it was still snowing as hard as it was earlier that morning. There was about a foot and few inches of snow on the ground. My phone was dead and would not charge. I decided to go into the hotel to call my mom and let her know what was going on as I knew she would be worried because she has not heard from me. The front desk over heard my story and let me come sit in the lobby so I could charge my phone and do some classes on my laptop because I was missing class that day. The Sales Manager, Cammon Wutzke, also somewhat heard what I said asked what was going on and took the time to listen to my long story. Being so considerate he took me to the Perkins restaurant that is connected to the hotel and gave me a free meal from there. I felt so blessed that someone was so nice to help this silly little college girl out. To top that off he looked up the weather to where I was going and even called some of his family who lives in Montana to see if it was safe enough for me to drive. It obviously wasn't so the hotel staff got me a nice hotel room right next door and I couldn't be more grateful. I understand these reviews should be about how the hotel looks and it cleanliness and what not, but I honestly don't know what I would do if the staff at the Best Western Plus did not help me out. Amazing people that genuinely care about their customers. I would recommend anyone to come to this hotel if you want to feel welcomed and comfortable. These people barely knew my name and treated me like family. I would like to say thank you to the staff of The Best Western Plus and especially Cammon Wutzke for taking care of me.
Thank you for the amazing review. We are really committed to taking care of people. We are so happy that you came into our hotel and gave us that opportunity. We have a wonderful staff here that genuinely care about people. I am grateful to Cammon as you are that he was listening with his ears as well as his heart on that very snowy morning. Safe travels from here on out and please come back and see us anytime. Diane Newman General Manager
I was very impressed with this hotel stay. Excellent customer service, good value, modern rooms, tasty breakfast. i would highly recommend this hotel for anyone passing thru Burley Idaho. The bed was comfortable, easy to operate thermostat, friendly staff. and helpful. The breakfast had multiple options for eating and this would be a great stop for a family.
Thank you so much for staying with us. We are so pleased that you enjoyed all that we have to offer at our great hotel. We do have a wonderful full service Best Western Plus here in Burley Idaho. Thank you for the great review. Please come back and stay with us anytime. Diane Newman General Manager
I have stayed at this hotel in the past and enjoyed my visit. However this time we were sharing this location with a extremely large youth group. The people next door kept us awake till 12:30, paper thin walls. Next time we check out the Fairfield Inn.
We really appreciate your stay. So sorry to hear that you had a less than perfect experience. We have addressed this issue with the conference director. I know that this does not make your experience any different. I am very sorry. I do hope that you will give another chance in the future. Diane Newman General Manager
This USED to be our go-to place to stay when in the Burley, Idaho area. They are still pet friendly but no longer smoker friendly. After visiting family, we came back to find ants in our bathroom. In December! Called the front desk and was told he had nothing to help us get rid of them. When we checked out a couple days later, the front desk knew nothing about the ants.
Yes, we are a 100 % Non -smoking facility now. We are finding this to be very positive. Also, just wanting you to know that since clear back in December we have no ant issues in any of our rooms. We would be happy to invite you back to stay with us anytime. Diane Newman General Manager
Just checked in and the room is so clean! Hand sanitizer near the phone and remote, love that! Great bed. Coffee maker, hair dryer, iron and board, fridge and clock. No microwave tho. Restaurant amd gas station next door. Easy to get to and close to freeway. Staff was super checking us in. Well lit outside parking. Would stay again!
Thank you so much for the fabulous review. Sounds like you really enjoyed our place. We have so much to offer at our newly remodeled Best Western Plus. Come back and see us soon, our Perkins Restaurant look have a whole new look the end of May. Diane Newman General Manager
The only hotel we had parking at our unit and which had a restaurant Perkins attached to the hotel. The walk to the main area was quite far away from our room on cold evening and morning. The room was huge with nice lounge chair and everything neat and clean. Very friendly staff helped us. Perkins served good homestyle country cooking. We also tried their famous pie for dessert. Dog Friendly
Thank you for staying with us. We do have a large property here in Burley. It is so great to have the Perkins restaurant attached to the hotel. We are so happy that everything was great with your room and our staff. Please come back and stay with us anytime. Diane Newman General Manager
We stayed in two rooms for one night while on our way to visit Pomerelle Mountain Resort. The hotel is conveniently located off I-84 and just 28 miles from the resort. We liked that the hotel offers complimentary: buffet breakfast (hot & cold), all day coffee/tea, M&Ms - even though there were restaurant and bar/lounge on site. The hotel's remodeled rooms are clean and well equipped with flat screen TV, many outlets for charging our numerous devices, free wifi, refrigerator, comfortable beds and bright lighting. The hotel's main building which houses the lobby/check in and other public areas are located next to a gas station and close to fast food and other restaurants and shopping. The rooms are in a separate U-shaped building behind and thus set away from the road and businesses - the layout makes the rooms quieter than expected. However, because it's a separate building, you have to go outside to get to the rooms. The doors to each room are outside (no enclosed, interior lobby) and face the pool area which was closed when we visited. Parking is outdoors and behind the rooms. Staff is very friendly.
Wow, it sounds like you had a marvelous time here. We do have a wonderful place. With all of our recent upgrading ,remodeling, excellent location, and the many amenities that we offer - we are a hard place to beat. Thanks so much for staying with us. Please come back any time even when you are not heading to a ski hill. Diane Newman General Manager
Clean, elegant motel, not hotel. Hotels are indoors. This was more like a motor lodge, but with a really nice fancy lobby. Decent price. Comfortable rooms with comforters on bed. Bathtubs. Awwww. Great breakfast. Also no elevator.
Thanks so much for staying with us. Yes, our hotel has inside and outside entrances. We just renovated our sleeping rooms and all of our public space. So happy that you mentioned our gorgeous new lobby. One of our projects for next year is the elevator. So please come back and stay with is again. You will love our place in the summer. Diane Newman General Manager
I enjoyed my stay at the Burley Best Western Inn. Its rooms were a little dated and the TV was in some zoom in mode on the cable, but it was clean and comfortable and close to some great tasty restaurants. I was recommended a Mexican food place on the complex there close by and it was amazingly flavorful with good service. I would go back again.
Thank you for the nice review. Glad that you enjoyed your stay. Our rooms are brand new and they do look great. We have many great eateries within walking distance of our property. We also have our very own restaurant on site. Please come back and stay with us anytime. Diane Newman General Manager
I was in Burley for a fire academy and stayed here. It was very clean, comfortable, the staff was very friendly, and the complimentary breakfast was excellent. It was nice that it was walking distance to restaurants and there was even a small lounge in the lobby. I will definitely stay here again next year.
Thank you for the great review. WE love the weekend that the firemen stay with us. We look forward to it every year. So glad that you enjoyed our place here in Burley. We would love to have you stay with us anytime. Diane Newman General Manager
Burley's Best Western does a great job of offering a convenient location for travelers along Hwy 84. Terrific amenities for families, or the commuter who needs an overnight lodging. The rooms are clean, spacious, reasonably priced and close to fast food restaurants, as well as a Perkins on-site. The rooms offer comfortable beds, free wi-fi, separate dressing areas from the bathroom and access to a variety of TV programming. It's close to the Frwy off-ramp, but the noise level is non-existent in the rooms. I'd recommend this to anyone seeking a good, moderately priced motel that reflects yers of good care and maintenance.
Thank you for the fabulous review. We think we have a terrific place here in Burley as well. We do have a great location with many amenities surrounding us. We have many amenities here at our property. Please come back and stay with us any time. Thank you, Diane Newman General Manager
I crashed my car near Burley, Idaho and the tow truck took me and my little sister to the Best Western PLUS Burley Inn. It was a stressful situation but the staff helped us a lot. The General manager gave us a complimentary hotel room for the night and hot continental breakfast in the morning. The front desk worker Garrett was very friendly even in my stressed state. The beds were comfy and warm. Overall, the management and staff made this experience exceptional and they helped us in one of the most stressful situations I have ever been in.
Thank you for the sweet review. It was our pleasure to help out however we could at such a stressful time. We hope all is going well. Come back and see us on a better note. Diane Newman General Manager
We've stayed here many times and have always been satisfied with our time here. They added a great breakfast (included) since last time we were here. Very easy access to and from the highway, and there's a good Mexican restaurant within walking distance, El Corporal. In room wifi was good, rooms are very clean and comfortable.
Thank you for the great review. We are so glad that you enjoyed our fantastic breakfast. Thank you for mentioning our easy access to and from the highway. We think are rooms are pretty special as well. Diane Newman General Manager
Great location off the freeway. Great value. Enjoyed the (included) breakfasts. The staff at both the check-in desk and the Perkins Restaurant were very friendly and cordial. Since our stay was in January and it was very cold, we enjoyed the very warm (hot) water for showers and baths and the courtesy coffee/hot chocolate bar.
Thank you for the great review. We love our staff, we think they are great too. We would love to have you come back and stay with us anytime. Thanks for mentioning our great access off of the freeway. Diane Newman General Manager
No pool or hot tub available as manager told us they are not compliant with disability access and shut down. Internet is like a gerbil on a wheel. Slowwwwwww doesn't begin to describe it so be prepared. Most uncomfortable beds I've slept on in three countries in the past year.
WOW, I am sorry that you feel this way, were you ever misinformed. We have a beautiful olympic sized OUTDOOR pool, that is completely compliant. So our pool is SEASONAL. We don't have a hot tub and we do not claim to have a hot tub. We have just recently upgraded. An upgrade is NOT needed. We have wonderful pillow top mattresses. Not sure where you stayed. People love our beds and pillows. Diane Newman General Manager
Nice hotel, and very nice staff. We had plenty of parking -- this is a great location for a personal get away or retreat. We arrived late and the staff were helpful in checking us in quickly, so we could go to our room and then look for something to eat.
Thank you for staying with us and thank you for the great review. So happy that you mentioned our nice staff and hotel. We would invite you back for a get away and retreat anytime. Diane Newman General Manager
I'm easy to please, however...this was a Murphy's Law Experience. Didn't get my wake up call, no clock in the room, coffee pot was missing the packet holder (no coffee) Somehow I was in a handicap room... I did go to breakfast and it was really good.
You are right. We totally put you in the wrong type of room. I really appreciate your kind words about our Breakfast. I hope that you will give us another chance, so that we can make it perfect for you. Diane Newman General Manager
I have stayed at Burley Inn many times. It is always a pleasure to return. The beds are comfortable, rooms are clean and quiet. The remodel looks great !!! I recently purchased pillows from them for home use - They are that comfortable. The current front desk manager Shannon is almost the best ever.
Thank you for staying with us and thank you for the wonderful review. We agree that our remodel is great!! Our staff is superb as well. Please come back any time and enjoy our comfy bed and pillows. Diane Newman General Manager
Was very tired..traveled 850 miles in snow, sleet and slick roads...so please with the service when we checked in! Would definitely recommend for business or pleasure to others. The first night of our trip we stayed at Best Western in Flag City, California and was equally pleased!
Thank you for the review. So pleased that we were just what you needed after a long day on the road. We do have great customer service at our hotel. Thank you for pointing it out. Please come back anytime. Diane Newman General Manager
I recently attended a company christmas party at the Best Western and I was just appalled to hear the General Manager complaining to a fellow attendee that the food couldn't have been very good because there was so much chaos in the kitchen, as a customer based company employee I couldn't believe the General Manager of the Best Western was complaining to a customer that the food must not have been good because of what happened in the kitchen, when do you ever have a conversation with a customer where you immediately start making excuses for the food maybe being not as good as it could have been, if I was the chef or banquet manager I would have been outraged, but then I hear they fired the new banquet manager after only a month so maybe he or she heard and did complain. I thought the food was great and so was the service.
I was actually expecting a review like this. Yes, I did let a Banquet Manager go. Several other employees as well. It's always interesting when friends of disgruntled employees get involved on social media. Diane Newman General Manager
It has been updated so the rooms are nice. I didn't like the fact that our room had outside access(should have research that more thoroughly). Beds are soft but firm, pillows are full. The bathroom was very small. Walls were pretty thin. The breakfast was excellent.
Thank you for the review. When you come back in the future be sure to let us know if you would rather have a room inside the lobby. We appreciate your kind words. Have a prosperous new year ahead. Diane Newman General Manager
Staff seemed unconcerned with issues. There was a question of price that was handled well but after that it was down hill. All calls to the front desk went with oh sorry, and no offers to help remedy the situation.
I am sorry to hear that you were not completely satisfied with your stay. This certainly is not the normal for us. We will take this review very seriously and get things corrected. I hope that we get another chance in the future to get it perfect for you. Diane Newman General Manager
I'm a truck driver so I tend do be limited in where I can stay, meaning I need to have space to park my rig. This place is clean, quiet, the service is great, the rooms are nice and I can park my truck in their lot. The Mexican place next door (not the Taco Bell) serves a pretty descent meal. Every time I'm in Burley I stay here.
We appreciate so much that we are your place in Burley. Thank you for the review. I hope that we continue to be your place for years to come. Happy New Year. Diane Newman General Manager
This is my third stay at the Best Western Burley Inn. Garrett is the best front desk clerk I've encountered in a very long time. He is courteous, friendly and helpful. Burley is a halfway destination point for me so I plan to stay there as long as I need to make this particular trip. There is trailer parking on-site, a Perkins restaurant, a bar and a couple fuel stations. A very convenient place.
Thanks for the great review. We think that Garrett is pretty great as well. Glad to hear that we are a convenient place for you. Would love to have you back any time. Happy New Year. Diane Newman General Manager
We always are pleased staying here. This trip we were able to check in early when we arrived in town, which was nice. The staff are very friendly and helpful. Was a little surprised the breakfast buffet was changed. That was what I enjoyed when staying here. But it was just as good with a few things missing.
Stayed one night for a conference, staff was all extremely helpful and accommodating to last minute needs and changes. Tara and Breanna gave the extra effort to make sure things went perfectly. The food was delicious. Everything ran like a machine.
This hotel is conveniently located off of I-84. It is an older property which has had attempts to upgrade. Rooms are small but clean. Our room had a refrigerator but no microwave. The bed was interesting as the sheets were threadbare and wrinkled and wouldn't stay in place as it appeared king size sheets were used on a queen bed with no mattress pad. The mattress was soft and not the most comfortable for my back. The breakfast room was what you would expect and staff was friendly. We ate dinner at the adjacent Perkins which was nothing special and would look for something else on a future visit. Not sure how this property qualifies as a Best Western Plus other than for its size and meeting rooms.
We appreciate you staying with us. Thank you for the feedback. We are not sure that you are describing our beds. Where we are a PLUS we definitely had fitted sheets on our bed. We have just recently renovated and have a beautiful product. Diane Newman General Manager
Our room was clean but with small water closet. the breakfast buffet was pretty standard with scrambled eggs, link sausage, biscuits & Gravy, make your own waffles, cereal, pastries, fruit, and juices.
Thank you for the review and speaking of our clean rooms. We house excellent housekeepers at the property. They do an amazing job. Thanks for pointing out all of the great food we serve for our complimentary breakfast. We have bacon every other day as well. Hope to have you back really soon. Diane Newman General Manager
Traveling from the east coast to the west coast and decided to stop here in Burley and not continue on to Twin Falls do to the reviews of this hotel. I think I am closing in on 150 reviews on trip advisor and I have to say this is by far the worst hotel experience I have ever had.The front desk person was not professional. They bar had obviously local belligerent drunks watching Thursday Night Football. The food in the bar was terrible Perkins restaurant from next door. The water in the shower I had to jimmy rig to get it to turn on. I don't know what else to say but this place is simply worth passing by. The beds are very comfortable but the experience is not.
It is always concerning to receive low marks on Trip Advisor. I apologize for your experience, but would love to speak with you personally about your disappointment. On the same day as your review, we received the following review via Best Western Medalia. "Staff in the bar have been great on both of our stays. The drinks and food are perfect. We love the open core area, and the heating/air conditioning are quiet. The shower is a god-send. We also travel with our dog and really appreciate being able to stay with him." Again, we apologize that your stay was not on par with the review above. We strive for the best service possible and wish you the best in your travels. Diane Newman General Manager
The room, facilities, staff and restaurant were all very good. This is an excellent place to hold a conference. The location is central to State-wide meetings. The staff was always polite and efficient.
Thank you for the great review. We loved having your conference here at our place. We are the perfect facility and location for a conference in the state. We are looking forward in having you back. Diane Newman General Manager
The last two times I have stayed at Best Western properties, the service and welcome has been outstanding. The room was clean and well appointed. The internet was helpful; and easy to use. The staff is outstanding in their service and welcoming.
We love it that you are staying with Best Western Properties. So happy that you were our guest. We are pleased that we delivered what you were expecting from a Best Western. Come and stay with us anytime. Diane Newman General Manager
Once you check in, there is no need to go anywhere else. There is a lounge and restaurant attached! Perfect setup when traveling. The hotel and restaurant staff are a top shelf group. Parking is very easy, even with a truck and trailer.
Thank you for the wonderful review. We are a pretty handy place. Being a full service property. So glad that you enjoyed our one stop shop, we really do have it all here. We would love to have you back any time. Diane Newman General Manager
We selected the Best Western in Burley ID for several reasons: we had had several recent good experiences with Best Western Plus hotels; TripAdvisor reviews; we had driven about as far as we could stand to that day. Normally we prefer hotels whose rooms open into an interior hallway, but after we checked in we found that it was the kind where the room opens to the parking lot. Nevertheless, we enjoyed our stay in the room. The 'Plus' in Best Western Plus is evidently awarded to new facilities that are newly constructed or recently renovated. Our room had new furniture in the sleeping area and new finishes and fixtures in the bathroom. The breakfast room was spacious and the hot and cold food selections were above average. But there is one flaw in the design of the breakfast room - a door to the outside opens directly into the breakfast room. Whenever anyone enters or leaves thru that door, the nearest 7 or 8 tables are unfortunately reminded of the weather outside. There should at least be a vestibule. In spite of this, we would stay again at this hotel.
Thank you for the great review. So pleased that you enjoyed the beautiful outcome of our renovation. On our to do list is a Vestibule in the exact place that you spoke of. We would live to have you back soon. Diane Newman General Manager
This BW property deserves its Plus rating. Quality throughout the facility from the reception area to the room. Only complaint -- stopper on the sink was out of order. I find this more and more often, that attention to detail is lacking and many motels. It is like it is the guest's job to identify and report the problem.
Thank you for the review and the feedback. We agree that it is certainly is NOT the guests job to find small problems in the rooms. The stopper will be fixed immediately. We appreciate you staying with us and invite you back anytime. Diane Newman General Manager
The Best Western Plus in Burley, ID is the best choice for lodging in the area. The rooms were excellent, breakfast was excellent, and the staff did everything possible to make all of us welcome and comfortable. I will definitely make this hotel my choice in the future.
Love hearing that we are your hotel of choice. We appreciate your positive feedback and appreciate you coming here over the years. Hope to see you again really soon. Diane Newman General Manager
This hotel is a 10 in every way. The hotel lobby is newly renovated and gorgeous. The hotel rooms are very nicely appointed with large flat screen TV's and very comfortable beds. The breakfast room is newly remodeled as well and is very clean and modern and the food and service is excellent. The hotel staff is extremely friendly and always had a smile and a hello. The outside courtyard area is so beautifully landscaped with a relaxing pool area. You can't ask for anything more.
Wow, thank you for the review. So wonderful that you identified all of the greatness about our place. Our renovations have turned out splendidly. The owners of this property are so key in helping this property be the absolute best that it can be. Thank you for staying with us, we hope you return soon. Diane Newman General Manager
Hundreds of Beautiful Geraniums in full Bloom even in Late October, trees around the pool were beautiful as were the well manicured lawns. Was treated like a Diamond Member! Lobby area is fantastic, desk top computer, comfy chairs, fire place, coffee, great area to relax.
We are glad that you found our place so relaxing. It is fantastic!! Those hundreds of Red Geraniums have become our signature. Thanks for the great review. Diane Newman General Manager
Everything was great here. I especially enjoyed the beautifully manicured grounds. Absolutely gorgeous in the middle of idaho's desert. The beds were nice and comfy too. I REALLY liked the recent upgrades; the new furniture, linens etc. The water pressure in the shower was VERY relaxing. I will be timing my trip in the future so I can stop at this particular hotel.
We are SUPER happy that you stayed with us. So glad that you loved all that we have to offer at our Best Western. We hope that your travel plans include us in the very near future. We look forward to your return visit. Diane Newman General Manager
If you need a quiet nights sleep off I 84, stop in at Burleys Best Western. The best breakfast I have had at any Best Western and I've been to many. Nice easy access for large trucks, and has a Perkins Restaurant on site.
Love the positive feedback. Nice knowing how we stack up against other Best Westerns. We are a great stop right off I 84. Thanks for staying with us. We would be happy to have you stay with us anytime. Diane Newman General Manager
Comfortable; nothing special in roadside accommodations. Dog friendly. A night by the side of the interstate in an improbable location, to visit La Plaza Restaurant in Buhl, ID, on the way to Las Vegas (It ain't happening in Burley)
We are a very comfortable place to stay. A great location right off of the freeway. You are right we are not Vegas. Thank you for the review. Diane Newman General Manager
Nice lobby & grounds, pleasant reception staff. We were only there for one night, and we were quite comfortable. The room was smallish, but again it was a short stay and we weren't having a dance party. Wifi worked just fine. Breakfast was good & plentiful.
Thank you for the wonderful review. We are pleased that we were able to meet your needs. Come back when you can stay and enjoy our beautiful courtyard a little longer. Diane Newman General Manager
We have stayed at this location in the past, and planned our most current trip around staying here as we were heading to California. The staff is efficient, courteous and friendly. Rooms are extremely clean and comfortable as well as pleasing to the senses. Breakfast is above average and the location is easily accessible. Thanks again, for a great stay!
Thank you for the EXCELLENT review!!! We are so pleased that we are part of your travel plans. We appreciate all of the positive remarks. Would love to have you back anytime. Diane Newman General Manager
I was disappointed in the level of helpfulness provided by the two front desk employees. There was no willingness to provide help with anything including assistance with future reservations or suggestions about use of a microwave somewhere on the premises.
I do appreciate the feedback. With this review we took the opportunity for a teaching moment. We will do better. We are sorry that everything wasn't perfect for you. Hopefully you will give us another chance to show that we can be great. Diane Newman General Manager
I was pleasantly surprised by this property. Dog friendly, staff congenial and rooms large, clean and comfortable. It was nice to have access to the restaurant also. We arrived late evening and were able to get a salad and sandwich. The food was convenient and decent.
Thank you for the review. Sounds like we were just what you needed. We would love to have you back anytime. Diane Newman General Manager
I attended a convention at this hotel. While the section of the hotel that I stayed in was the "motor lodge" section the room was clean and comfortable. I enjoyed very much the comfortable mattress in my room and I slept quite well. During the convention the service staff was outstanding in accommodating the needs of the attendees. What was particularly impressive was the a/v equipment provided by the hotel. There were no problems with the mikes and the sound system. The banquet and breakfast meals served by the hotel were decent and I never heard any of the attendees complain about portion size.
We are so glad that you spent the weekend with us. The conference went very well. I am thinking that this review is about our Budget Motel which is next door to the Best Western Plus Burley Inn . The Burley Inn just finished a complete renovation. We are aware that our Budget Motel could use a fresher face. Thank you so much for the feedback. Diane Newman General Manager
My recent stay at Best Western for a Writer's Conference went smoothly. The service and room accommodations were ideal. Several times staff members helped hang signs or provide pencil sharpeners. I heard of no problems and plan to stay there again if I am in the Burley area.
We loved having your conference here. So glad all went well with it. Thank you for your kind words about our staff. They truly are great. You are welcome back for what ever the need. Diane Newman General Manager
The room was just great, clean and comfortable. It was actually also very quiet and located in a great spot. Nearby restaurants, WalMart and gas stations on the premises. Had a really nice hot breakfast with lots of cold items to satisfy anyone. The pool was very nice, even though an outdoor with a very cozy and nice fitness center that I made good use of. I actually walked downtown from there, takes about 45 minutes. Would definitely stay there again.
Thank you for the review. So glad that you took advantage of some of the wonderful amenities that we have to offer. We appreciate you noticing and mentioning our great location. Welcome back anytime. Diane Newman General Manager
Desk clerk at check in was very pleasant and helpful. As a diamond member we received our gift bag and was able to check in early with out a hitch. Lovely room, beautiful grounds, very comfortable bed, nice furnishings. The place is huge and was full with 2 conventions and a couple of baseball teams. No problems with anything, very quiet comfortable night. All the amenities you could need. Breakfast was excellent. Dinner at the adjoining Perkins restaurant was adequate. Very clean, comfortable, pleasant surroundings. We would stay there again in a heartbeat. Price was very reasonable for the quality.
Dear Wyoming guests. So pleased that you had a wonderful stay. We appreciate that you mentioned everything about our great place. We would love to have you back anytime. Diane Newman General Manager
We arrived at 2am and checked out at 8am so we didn't get much of a stay in this hotel. What I did observe is that the water was hot, the bed was very comfortable, the staff was helpful, and the inner courtyard with pool & volleyball courts was BEAUTIFUL.
Ok, short stay guests. So glad that you enjoyed the offering that we have in the short six hours that your were at our place. Please come back when you can stay longer and enjoy all that is here. Diane Newman General Manager
Nous vous répondons sous 48H