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Best Western Hotel Heritage Inn & Suites, Bowling Green

3.5/5  - basé sur 158 notations.
2727 US Highway 17 N, 33834-5124, Bowling Green, United States - visualizzare mappa

Rifugiati in questo hotel di Bowling Green, Florida, ed usufruirai di sistemazioni tranquille vicino alla centrale elettrica di Vandolah, alla ECT ed al circuito di Sebring. Benvenuto al pluripremiato Best Western® Heritage Inn & Suites dove gli ospiti troveranno un servizio clienti e strutture di altissima qualità, a un prezzo davvero conveniente. Vincitore del prestigioso premio BEST WESTERN Director's Award 2009, questo hotel della zona di Wauchula offre ai viaggiatori un rifugio tranquillo vicino a molte attrazioni locali. I nostri ospiti rimarranno incantati dal calore dell'ospitalità del sud e potranno usufruire di camere arredate con gusto, dotate di televisione via cavo/satellite con HBO®, frigorifero, microonde e accesso a Internet ad alta velocità gratuito. Tutte le mattine viene servita una colazione continentale gratuita. Per rendere il tuo soggiorno ancora più comodo, il Best Western Heritage Inn & Suites dispone di impianti sportivi completamente attrezzati, piscina all'aperto e idromassaggio. Gli ospiti che si recano a Bowling Green per lavoro, potranno apprezzare anche la varietà di servizi business disponibili nella struttura. Il Best Western Heritage Inn & Suites è la scelta migliore per chi è in visita a Bowling Green. Si tratta dell'unico hotel nell'area, in cui gli ospiti possono visitare facilmente il Cracker Museum o godersi lo splendido clima della Florida facendo un rilassante giro in canoa nel fiume Peace o pescando nei laghi della contea di Hardee. Gli ospiti scelgono spesso il Best Western Heritage Inn & Suites per la vicinanza agli eventi che si tengono nella zona di Bowling Green, quali la corsa di Sebring, Fly Wheelers e altri eventi al Pioneer Park. L'istituto FINR è situato a pochi minuti dall'hotel: ecco perché questo BEST WESTERN di Bowling Green è l'ideale per chi visita gli studenti. La centrale elettrica di Vandolah e la ECT sono nelle vicinanze, quindi anche chi viaggia per affari trova facile e comodo soggiornare da noi. Il cordiale personale del Best Western Heritage Inn & Suites è pronto ad assicurarti un soggiorno piacevole. Risparmia prenotando oggi stesso! Ti auguriamo un soggiorno gradevole! L'hotel è in fase di ristrutturazione, al fine di migliorare la qualità del servizio offerto. Stiamo facendo il possibile per assicurare uno svolgimento dei lavori efficiente e senza intoppi. Potrebbero verificarsi alcuni disagi. Ti ringraziamo per la comprensione.

Best Western

Hotel Heritage Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 158 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
60
Molto buono
37
Nella media
18
Scarso
23
Pessimo
20
CONSULTARE I PARERI SU
Affari Affari
46
Business Business
36
Da solo Da solo
7
Di coppia Di coppia
19
In coppia In coppia
31
In famiglia In famiglia
54
Viaggio con amici Viaggio con amici
14
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Home away from home!"

5
13/05/2018

I love staying at Best Western Heritage Inn and Suites. I always gets a great nights rest and the beds are so comfortable. I love that they have a gym and the guest have access 24 hours. Complemental Breakfast is the best part.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and giving us the positive review. We always appreciate the positive feedback and are very glad you had a lovely stay here at the Best Western Heritage Inn & Suites. We definitely look forward to having you as our guest once again.

"Construction site!"

2
21/03/2018

We were very disappointed with our stay at the Heritage Inn. The hotel is undergoing extensive renovation and the entire place is a construction zone. Our room was OK, but the odors from all the construction activities were unpleasant. There was no vending machine. We were not made aware of this situation when we reserved the room in advance. No discount was given. We were told the hotel was not extending any rate reductions due to the ongoing construction. We would not stay here again.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We always appreciate the feedback, whether positive or negative. We sincerely apologize for all the inconveniences you incurred. We are currently undergoing an extensive remodeling phase. Once completed, these renovations will provide our guests with an enhanced and brand new hotel. We hope to finish this project soon and hope to see you once again under very different conditions. Thank you and have a nice day.

"Dirty Hotel"

1
18/03/2018

This room was filthy dirty. They changed us to a second room that was just as dirty. The bathroom sinks and tub were dirty. There was debris on the floors. The switch plate at the sink was missing. The knob on the heater / A/C was gone. You could not adjust the temperature of the room. The price for the room was almost 3 times the normal rate. This is the worst hotel I have ever stayed at.

"You get what you pay for"

3
14/03/2018

The online hotel photos are NOT an accurate representation of the current condition of the hotel. The entire hotel is in drywall; entry, hallways, and reception/breakfast area. Drywall dust everywhere. I do not see on the hotel website any mention of the renovation. Our room was finished and decent, but the in room furniture needs to be replaced.

"Under Renovation"

2
05/03/2018

We stayed here only one night, thankfully, as the entire place was under construction and had odors of cement, glue and paint. What made it worse is that carpets were replaced in the hallways, and the walls were spackled but not painted where guest rooms were located. While the room was updated, it was only partially renovated. Room number signs were on the floor. It's bad enough there was a renovation, but it should have been done in phases with one wing or floor done at a time. The staff was polite under the circumstances, but at booking they should have informed guests about the renovation and progress of the renovation.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We appreciate any feedback we can get from our guests to continue to improve in customer service. Our hotel at the moment is undergoing a major reconstruction and remodeling phase. We have posted this information on all of our websites online and we also inform guests who are checking in. We greatly apologize for any inconveniences you incurred during your stay. This reconstruction phase is being done to improve the overall appearance and experience of our hotel. Thank you for your understanding and have a nice day.

"Black mold!!!!!!"

1
18/02/2018

UNBELIEVABLE!!! Stayed 10 mins. after checking in. I have never refused a room before. Also have our daughter and family with us. Irma ruined this hotel and it should NOT be open. Corporate kept it open. It reeked so bad. Black mold was everywhere. I will post photos. Contacting BW head quarters. It is not healthy for us and we felt badly for the staff. They were kind.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Dear GrandmaLoonie5, thank you for taking the time and reviewing our hotel. We always appreciate the feedback, whether positive or negative, to continue to strive for excellent customer service and satisfaction. As you have plainly pointed out, we are still very well in the midst of a complete reconstruction and remodeling of our facilities. It has been ongoing for a few months now and rest assured we are doing everything possible to have this completed as soon as possible. We greatly apologize for all the inconveniences you encountered. Once we have completed all the construction phases, we will have a brand new hotel. We look forward to having you stay with us during this time. Thank you and have a nice day.

"Florida golf trip"

4
13/02/2018

Under renovation - all cosmetics. Room was clean. No water pressure. Bed was good. Breakfast great variety. Make your waffles, scrambled eggs, oatmeal, various drinks. Staff was friendly and helpful. Convenient location.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We appreciate all the positive feedback. We hope to have you once again as our guest. Have a nice day.

"Great value"

5
10/12/2017

Quick one night trip - this hotel offered great breakfast , accommodating staff and great amenities. Would stay again- very pleased with customer service and rate that offered a full hot breakfast and free wifi

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for all the positive reviews. We strive to provide excellent customer service and guest satisfaction. We are very pleased you found our facility very accommodating and welcoming. We look forward to having you as our guest once again. Thank you and have a nice day.

"Nasty"

1
07/12/2017

I recently stayed at this hotel for a business trip. This is the only hotel in the area and my stay was being paid for by the business I was visiting. I opened the door to my room, and immediately upon opening the door, was almost knocked over by a strong smell of mold and mildew. I immediately went down to the front desk and ask about the problem and the front desk person gave me a container of air freshener to spray in the room. The air freshener really didn't help at all. I was offered another room but the companions I was traveling with also stated that their room smelled as well. I was told that this problem was due to the hurricane Irma getting water inside the rooms. We cut our business short so we didn't have to stay an extra day at the hotel. On another note, the showers literally trickle out water, there is absolutely no water pressure at all. On a positive note, the staff at the hotel were very friendly.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We always appreciate the feedback, whether good or bad to strive for excellent customer service and experience. On behalf of myself and the entire staff, we greatly apologize for the inconveniences you incurred during your stay. Currently, our hotel is still undergoing a complete remodeling project that has caused us certain issues. We are working hard to get everything completed. Again, we apologize for all the inconveniences. Have a wonderful day.

"Broken AC, Missing Microwave NO ROOM KEY"

2
21/11/2017

The Room Key machine was broken when I arrived and a replacement was not available, so no one who stayed there had their own room key. The room I was give had a non functioning AC unit. BW has a long way to go to improve their image. You cannot say you are improving and then not improve.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for the review. On behalf of myself and my entire staff, we greatly apologize for any inconveniences you encountered. Our hotel is still under the complete remodeling phase and the work is currently ongoing. Regarding the key machine, that was a situation that was unfortunately unavoidable. We worked hard to get the equipment repaired and fortunately we were able to get every a guest. Again, we sincerely apologize for any inconveniences. Please have a wonderful day.

"Best Western Bowling Green Fla"

4
17/11/2017

Nice employees, comfortable room moldy smell sticky carpeting beds clean and comfy bathrooms very clean breakfast same as other chains nothing special but a breakfast none the less!! A/c worked well too

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We always appreciate the feedback. Have a nice day.

"Nice Hotel"

5
15/11/2017

The staff were friendly, hotel was clean & rooms were nice. Requested two rooms together & was accommodated. We only stayed one night and got there late so were unable to experience the spa and pool. Breakfast in the morning was very good, it consisted of hot waffles, pancakes, scrambled eggs, orange juice, fruit and coffee & tea.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. All the feedback is greatly appreciated. We are very glad you found our hotel rooms to be very clean and our staff to be friendly. We always strive to provide exceptional customer service. Also, thank you for complimenting our breakfast. We have added new items and are glad you enjoyed. Thank you and have a wonderful day.

"Great Experience"

5
14/11/2017

The Best Western Hotels & Resorts in Bowling Green, Florida is an excellent hotel with a great staff. The property and room were very clean and decorated for Autumn / Thanksgiving. The breakfast was good with a lot of choices - both hot and cold foods. I would recommend this location to anyone looking to stay in their area.

"Very Nice Visit"

4
03/11/2017

Customer service at check in and breakfast was very good. Wish the TV had more channels available. Was convenient to family we were visiting. There's not much in the area but more than when I visited 15 years ago. Would recommend to anyone staying in the area

"Overall Very Good Location"

4
22/10/2017

We have stayed at the Best Western/Bowling Green at least twice a year since 2009. It has always been consistently above average of other hotels. Our latest stay, in October 2017, was roughly the same even though they were still repairing Hurricane Irma damage. The repair work did not affect our stay to any significant level.

"Too Many Problems"

2
13/10/2017

Had to change room because TV remote did not work. A/C cooled very well, but did not pull humidity out of room, it was miserable in room because of the A/C. Not enough staff to even answer phone at front desk. Had to go downstairs to front desk because of this.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Hell and good afternoon. Thank you so much for taking the time and reviewing our hotel. We always appreciate the feedback, whether good or bad. We greatly apologize for all the inconveniences you encountered during your stay. Unfortunately, we are still dealing with the after effects of hurricane Irma. Our roof was completely damaged, along with several other areas of the building. We have now just had this roof work completed. This delayed our complete hotel remodel we had planned for this month. Hopefully, this will get started soon. Again, we greatly apologize for all the inconveniences.

"Terrible customer service"

1
12/10/2017

needs to work on customer service skills, we order a room with two beds and a sofa bed was given to us. terrible customer service. We call many times to get things going no one would returned our calls including the office manager. I definitely would not recommend this hotel.

"Wish there was another hotel option in this area"

1
29/08/2017

Items broken at our stay two years ago are still broken during this stay in the same room. They did not verify ID nor verify credit card used for reservation before using it to process room charge. Shower headed looked like it would fall out of the wall if touched and it leaked. Phone in room did not work. You only got a busy signal when you tried to call the front desk.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We always appreciate the feedback, whether good or bad. In this case, we greatly apologize for all the inconveniences. First, with the credit card issue, you had already paid online. Also, 0 should be dialed to reach the front desk. At times, the phone will ring busy if in use. Lastly, our hotel is currently undergoing a major renovation project that we hope will be completed at years end. Thank you and have wonderful day.

"Questionable"

3
02/08/2017

Not my happy place, noisy musky odors, lack of employees. Not sure what was going on at pool, but some kind of party for people not renting rooms but a guest of guest. Loud and noisy. Not going back there. Old furnishings, bed skirt torn off in places and very dirty around the sides of the a/c when you move draperies away.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We always welcome all the feedback. We apologize for all the inconveniences you encountered during your stay. We had a softball group stay at our hotel during this time, which accounted for all the noise and overcrowding at pool area. Also, our hotel is undergoing a complete remodeling and we hope to have this accomplished by end of this year.

"Satisfied with Best Western"

4
31/07/2017

This Best Western was convenient. The staff were all very friendly. The breakfast was good, with fresh items. The room was comfortable and quiet and away from the pool where there were a lot of loud kids. There must have been a family reunion - which is nice.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you taking the time and reviewing our hotel. We are very pleased we were able to provide you with a wonderful experience. Thank you for all the positive feedback. We look forward to having you as our guest once again in the future.

"Mold"

1
30/07/2017

The rooms were moldy, pool had 50 people not staying in the hotel, liquid in elevator all weekend, toilet flapper valve was a problem. The breakfast was ok, but the drinks were all water and meat was questionable. We won't be back.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for completing the hotel review. We always welcome the Feedback, whether positive or negative to ensure we continue to provide exceptional service. We apologize for all the inconveniences. We did have a large group stay with during your stay, which accounted for the pool being full. Our hotel is also undergoing a complete renovation and updating of rooms that we hope will be completed by end of this year.

"Best Hotel"

5
08/07/2017

GREAT EMPLOYEES AND SERVICE. The general manager Noey was very pleasant. Our room was easy to get too and very spacious. Enjoyed cooling off in the pool with all these hot days in Florida. We will definitely be returning to to this Best Western!!!!

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We always appreciate the positive feedback and we are also glad you enjoyed your stay with us and hope to have you again as guest in the near future.

"Good value"

5
08/07/2017

Staff are exceptional, particularly the breakfast staff and the front desk staff. Very friendly and efficient. Best place to stay in the Wauchula area. Breakfast is always good and staff tries to do whatever they can to accommodate the guests. This is always my first choice in this area. Easy access. Great value.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our property. We are very pleased you had an exceptional stay with us and that you were able to enjoy all of our amenities. We are also glad we are your first choice and that our hotel is very easily accessed and also convenient. You be sure and come back and stay with us. Thank you.

"BED BUGS GALORE"

1
05/07/2017

10 room group. 2 with bed bugs, 4 no hot water. Breakfast items unavailable because cook had to double at registration because noone came to work. The worst hotel experience imaginable.Avoid at all costs!

BestWesternHotels, Corporate at Best Western Heritage Inn & Suites, responded to this review
We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

"Just like home"

5
04/07/2017

The employees are always very welcoming and the rooms are very clean. Desk agents go out of their way to help with anything you may need. 5 star service here. The breakfast lady even offers to make your waffle for you...and serve you at your table!!

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for all the positive feedback. On behalf of myself and the entire staff, we are very glad we were all able to provide that exceptional customer service we always strive for. We hope to be seeing you once again as our guest in the future. Thank you.

"New, Clean Hotel in Bowling Green"

4
11/06/2017

We chose the suite so the kids could each have a separate place to sleep, one had the queen bed and one had the sofa sleeper. There were no sheets in the room for the sofa bed. The room was large and had a great kitchen with full size fridge. The breakfast was great and the area was very clean. The staff was nice as were the people that we met at breakfast. Nice place to stay.

Management2727, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We are very pleased we were able to provide you with a very wonderful experience and that you found our hotel to be very clean and hospitable. We look forward to having you as our guest once again in the near future. Thank you.

"bedbugs"

1
07/06/2017

I had bedbugs in my bed. The front desk moved me at midnight did not offer any help or any refund. I had bedbugs in the other room. I still have not heard from the manager. I left in the middle of the night with no help again. Coffee pot was not cleaned out from last visitor. I am contacting cooperate office when it opens at seven. they was not concerned about anything they would not even come let me show them in the room. I have pictures of both rooms. DO NOT STAY THERE

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. On behalf of myself and the entire hotel staff, we greatly apologize for the inconveniences you encountered during your stay. We feel we did everything in our power to correct the situation. We gave you a different hotel room right away that did not have this issue and put the room out of service. Rest assured we have followed all the necessary procedures that are needed to be done to get this room back in working conditions. Unfortunately, certain hotels do experience these issues thoughout the year. Again, we sincerely apologize. Thank you and have a nice day.

"Poor"

1
16/05/2017

I travel often for business and am generally not a complainer, but this hotel was far below expectations. The shower had mold all around the caulked edges and the water pressure was so low I practically had to hug the wall to rinse off. The maids never replaced shampoo/conditioner or soap; they just sat folded towels on the counter. The AC/fan in my room was intermittently loud and would not turn off. The AC kept me up at night. The room had a faint mold scent, but it was enough to make me uncomfortable. The mold smell in the exercise room was unbearable. They do have a decent waffle maker, but that's not worth $115 a night.

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We always appreciate all the feedback, whether positive or negative. It is a wonderful way for us to continue to strive and be the best we can be. We sincerely apologize for all the inconveniences you experienced during your stay. Please be assured these issues have been corrected. We definitely look forward to having you as our guest once again.

"Love Best Western but this one falls Short!!"

3
05/05/2017

We love staying at best western when ever we travel Great service and facilities and always super breakfast. This one fell short. Poor breakfast, poor water pressure when hotel is busy, dirty pool and pool area. Not up to Best western Standards. Still best Hotel within about 50 miles so what can you do other than hoping they will fix the problems.

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and reviewing our hotel. We sincerely apologize for the inconveniences you encountered during your stay. Our hotel was sold out on this night and the hotel was experiencing water pressure issues. These have since been resolved. We hope to have you as our guest once again as all the issues you experienced have since been corrected.

"Excellent"

5
26/04/2017

Love this hotel. This is the only hotel in the area but it's the best BW property I've ever stayed out. Nice renovated rooms and very friendly staff. Have stayed long term and they have made me feel at home.

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. All the positive feedback is always appreciated. We are very glad your entire stay was memorable.

"A star among hotels in the area"

4
23/04/2017

There are a lot of small mom and pop motels within the 20 mile radius but most do not measure up to the quality of a Best Western. I travel in this area a few times a year and always stay here. The hotel does have a king bed option with a separate small seating area in addition to the normal two queen beds. It's comfortable, clean and the breakfast options are nice and tasty.

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our property. We always appreciate the positive feedback. We are very pleased you were able to enjoy your entire stay with and hope to have you as our guest in the future.

"Ok, but pricey for the area."

4
16/04/2017

We were visiting family in the area and spent 2 nights. 4 stars for hotel: Clean rooms & lobby, comfy bed, but sleeper sofa in our room was broken down in the middle plus no pillows, linens or blankets for it. Nice pool/jacuzzi area with handicap equipment, ok breakfast of microwaved sausage patties, biscuits (no gravy), waffle machine, apples and 3 day old bananas, toast, some pastries, juices and yogurt. No milk (lady was looking for some for her kids but breakfast attendant was sweeping the hallway floors..). Bad news: in the middle of nowhere ( except orange groves, cow pastures and land fills) and pricey for the area...no restaurants, bars, gas stations within walking distance, was a Walmart, a few fast food/pizza/strip mall eating places 5 minutes south, no decent sit down places. Beware: if you visit this area on Sundays the County is dry on Sundays meaning no alcohol sales of any kinds and most of the few restaurants close too.

Noey S, General Manager, Best Western Heritage Inn and Suites at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and completing the review. We are glad that overall you enjoyed you stay, but it looks like you also experienced some inconveniences. We apologize for these and look forward to having you as our guest once again in the future.

"Best hotel in Wauchula"

4
11/04/2017

We needed a hotel to stay overnight since our church went to see the play on the Story of Moses. The hotel was clean, has complimentary breakfast, and free wifi. The rooms have microwave and refigerator.

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our property. We are glad that you enjoyed your stay with us. Thanks for the excellent reviews on the rooms, breakfast and wifi. We look forward to having you as our guest once again in the future.

"Great place to stay when looking for fossils "

4
08/04/2017

This is in a great location close to restaurants and a walmart. Close to several spots to put your canoe in the Peace River. Helen at the front desk is a gem. She helped me several times. I arrived early but needed my delicate plants to not be in my hot car. She write a note on their bag and made sure they were safe. Then next morning she asked if anyone needed help with the waffle maker. She had hit biscuits and sausage ready too. Good breakfast options. My only complaint is that the rooms smell musty.

Noey S, General Manager at Best Western Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We always appreciate all the positive feedback.We are very pleased you enjoyed your stay and that we were able to provide the excellent service. We look forward to having you as our guest once again.

"A little out of the way but a real gem"

5
24/03/2017

If you need to stay in this area this is a good find. There is a great staff, the hotel is spotless and very well maintained and the breakfast is better than you would expect. Overall a great experience for a one night stay.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our property. We are glad we were able to make your stay memorable and look forward to having you as our guest once again.

"Nice country hotel"

4
13/03/2017

My husband and I spent our anniversary weekend at this hotel. Was impressed with the lobby decor and we loved our hottub King Bed room. Staff were very helpful in giving us information about the local restaurants and getting our rewards card info put in the system. At the time of our visit, the outside hot tub was broken. In the exercise room, they have one each of treadmill, elliptical, and stationary bike. We did look into the conference room and it was a nice size. Out back is a picnic area with a roof. We watched the lightning bugs out there after dark (lightning bug season is near the end of March to April) that were out early. We were pretty happy with the stay.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We are very pleased you chose our hotel for your anniversary weekend. We are glad we were able to make it memorable. We look forward to having you as our guest in the future.

"Gem in countryside"

4
08/03/2017

After searching for accommodation in central Florida we chanced upon this hotel on main highway close to Wauchula. Worth a stopover as it is clean, pleasant and very quiet. Rooms were spacious, bathroom clean and towels thick. Breakfast was standard Best Western style. Lots of parking space but you must drive to Wauchula for restaurants.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We are glad you enjoyed your stay with us and look forward to having you as our guest once again.

"Family Trip"

3
26/11/2016

AC didn't blow cold, never received replacement towel & rags second day, room had musty smell, hot tub didn't work. Asked for a discount on room @ checkout but was denied. When room service came by on 2nd day, I stated I just needed towels & rags. She said she didn't have them on cart. I told her I was leaving within 20 minutes if she would come back & clean room & leave towels & rags. She rolled eyes & left & never returned.

"AC Not Working"

5
06/11/2016

My Family and I stayed there over night after a Family Reunion, The staff and room was nice except the AC Was not cooling we were given another room after reporting it to the front desk, The place was quiet and we was able to get a good nights sleep

"Hotel room had a very musty odor"

2
26/10/2016

Our hotel room had a very musty odor. I had also stayed at this same hotel approx 2 years ago and it was the same thing. When I asked the receptionist about it upon check out she said the hotel had the rooms a/c serviced and when the technician did not seal the a/c's back properly, thus dampness and water were getting into the rooms. My question, the hotel knows what the problem is and obviously it has been going on for some time, why hasn't the hotel fixed the issue?

"Fleeing Hurricane"

5
19/10/2016

We needed a one night stay to get away from Hurricane Matthew. This hotel was perfect and kept us safe. We were allowed to check in early and the hotel staff were very helpful and friendly. We don't have any complaints. We had refrigeration and microwave in the room. It was everything we needed.

"Dirty rug and overcharged"

2
09/10/2016

We were evacuated from the storm and we were very happy to have a safe place to stay. We stay here often. BUT! Rug was very dirty, and we were overcharged, we do have hardcopy of our original reservations.

"Not as expected"

2
31/08/2016

Due to the remoteness of where I was headed, this was the best option, as our first option was out of our price range. The reviews when booking made the hotel sound like a decent place. Unfortunately, that is not what we found. First, all but the first floor smelled like smoke, even with a no smoking policy. My co-worker had a person in the neighboring room that was smoking week. The breakfast was medicore at best. They served hot biscuits and sausage patties that were microwaved - the only egg option were hard boiled eggs. Additionally, safety was a concern as the door on my side of the building on the first floor appeared to remain unlocked, even with a key pad next to it. This is very concerning for a young female staying on the first floor by an exit door. Overall, very dissatisfied with my stay, and will look elsewhere when I visit next.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and taking our survey. We always appreciate the feedback, whether positive or negative. We greatly apologize that we were not able to live up to your expectations. We look forward to having you once again as our guest and hope we can have the opportunity at meeting your expectations.

"Excellent stay"

5
24/08/2016

Very good staff, all are very happy to help all of customer. As special Noey as GM was always smiling. Helen at breakfast was nice too, she was keeping well stocked everything. Property was decor as its name heritage. need little work on landscaping and parking lot.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Great feedback from satisfied guests is what every employee at this hotel strives for. We greatly appreciate all the kind words and are glad we were able to make your stay memorable. We look forward to having you as our once again.

"Wonderful stay "

5
15/08/2016

Had a wonderful stay here with friends and family for the weekend! The rooms were perfect and the staff was exceptional. Every staff member we came in contact with was always willing to help and go out of their way to make our stay as pleasant as possible. You can tell this hotel has great management! Can't wait to return for our next weekend trip to visit family.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our property. Positive feedback is something every employee at this hotel strives for. On behalf of myself and the entire staff, we are glad we were able to make your a memorable one. We look forward to having you as our guest in the near future.

"Bowling Green BW"

5
15/08/2016

I enjoy my stay every time I'm in Bowling Green. The front desk clertk Liz, goes the extra mile to ensure my stay is nothing less than Excellent! I would recommend this hotel to anyone looking to stay in the area!

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. Positive feedback is always something we strive for. We are glad you enjoyed you stay and thank you for all the compliments and also for the recommendations.

"Luxury at a reasonable price"

5
01/08/2016

My wife and I stayed in Bowling Green, Florida for 1 night on a business trip. The hotel was first rate, the staff was very accommodating and the breakfast was exceptional. The service person in the breakfast room was outstanding. It was a most enjoyable experience.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
We greatly appreciate you taking the time to review our hotel. On behalf of myself and the entire staff, we appreciate all the kind words and compliments and are glad we were able to make your stay a memorable.

"Access to Florida's Heritage Trail"

4
24/07/2016

Very nice staff who were professional, friendly and polite. There are very few hotels on this stretch of highway 17 so it was a relief to find a clean, quiet hotel with nice amenities. Once we checked onto our room the fridge was making a loud ticking sound like a time bomb in an old James Bon movie. We went back to the desk and asked for another room. the desk person was very courteous and got a new room quickly. The continental breakfast had yogurt, cereal, tasty biscuits and waffles if desired. the breakfast area even had an attendant who offered to prepare waffles for you. Our room had a dorm sized refrigerator as well as a microwave. Having the fridge was key as we came to paddle an 11 mile stretch of the Peace River and needed a place to keep water cold as well as snacks for our adventure. Wauchula is a short drive from the hotel where there are several options for dinner. The hotel has a nice pool yard and small fitness center next to the pool area.

"Very nice. "

5
05/07/2016

Highly recommend, first comment I made walking into the hotel was "it smells good and looks clean." and it was. We got a room with two queen beds and they were very comfortable, clean, and spacious. There was a variety of things for breakfast, pool was clean, and the staff were helpful and polite. Overall a fantastic place to stay.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you so much for taking the time to review our property. All the positive feedback is greatly appreciated. We are glad we were able to meet your expectations. On behalf of myself and the entire hotel staff, we look forward to having you as our guest once in the near future.

"Great Stay!"

5
03/07/2016

Check-in was quick. The room was clean. The staff was friendly. The continental breakfast had a good assortment of food available. The highlight of our stay were the delicious breakfast waffles, made fresh and to your liking.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for all you positive feedback. It is greatly appreciated. We are glad you were able to enjoy your stay and that we were able to exceed your expectations. Glad you were able to interact with the staff and that you also enjoyed our waffles, which are prepared to your liking.

"Best hotel in Hardee County"

4
28/06/2016

Up to date hotel, clean and nicely appointed. Great location. It's fairly new construction so it's not wore out. Good parking, well lite. The beds were nice, television and access to the world wide web were real good. People at the desk were pleasant and helpful. I would definitely stay there again.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you so much for taking the time and taking our survey. We are extremely happy that we were able to provide you with exceptional service and that everything you experienced was positive. We look forward to having you as our guest once again.

"Great Stay"

5
17/06/2016

This is the only major hotel chain in Hardee County, FL. I have the opportunity to stay here several time since the establishment opened. It has always been clean, quiet and well kept. The staff is always friendly and helpful.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
On behalf of myself and the entire hotel staff, we would like to thank you so much for the kind words. We are very glad we were able to exceed all of your expectations. We definitely look forward to having you as our guest in the future.

"Very good stay!"

4
05/06/2016

I enjoyed my 4 day stay at the Best Western, friendly staff, nice rooms, pool and the free breakfast was much more than cold cereal and donuts. they had waffles, fruit, toast, muffins, egg, sausage, biscuits, milk, cofee, juice and nice dining area.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our property. We greatly appreciate the excellent review we received from you and glad we were able to meet all of your expectations and look forward to having you as our guest once again.

"Great Stay!"

5
18/04/2016

I was pleasantly surprised by this great place. I was in town for the passion play and I must say that me and my other family members really enjoyed it here. Comfortable beds, friendly staff, and great breakfast. Helen at the breakfast buffett is wonderful!

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you so much for taking the time to review our property. We are glad you enjoyed everything about your hotel stay with us and look forward to having you as our guest in the near future. Once again, thank you for all the nice compliments.

"Stay over good but...."

3
16/04/2016

Travelled from Sarasota for the live presentation of "The Life of Jesus" and an overnight. This live play has over 150 actors and 200 animals performing Jesus life from birth. Checked into the BW, went to play and returned about 11:30. Room is nice, clean and quiet. There seems to always be a group that ruins it for everyone staying over. Around 12:30, continuing until 1:30, this group (with kids running up and down the hallway) were noisy, yelling to each other and generally disturbing the peace and quiet for others trying to sleep. I believe BW continues to have just one person on the desk during the night, so no one took the initiative to correct the situation. Inconsiderate groups will always make a stay memorable as not so much fun. Breakfast was bare minimum. Business Center (a desk with a chair) was not working. Elevator was not working most of the time.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
We appreciate you taking the time to review our hotel. We are also glad you enjoyed the "The Life of Jesus" play. However, I do apologize for the large group situation at the hotel. It does tend to get filled up and we will continue to do our best to satisfy all of our guests needs.

"EVERYTHING IS BROKEN"

2
12/04/2016

I have stayed here 6 weeks for work. The HOT TUB has been broken the entire time. The treadmill has been as well.The guest computer has been broken for 2 weeks. Last week the elevator was broken for a few days. Thankfully I was on the bottom floor. I think the owner needs to come up with some $$$ and fix this place up. The front desk clerk Ivan is very rude!

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time to take our survey. We apologize for all the inconveniences you have encountered during you stay. The elevator has been properly. The business center computer that is broken has been replaced. Our front desk clerk Ivan has been with us for a few years now and he is a very valuable asset to our property. I apologize for any differences in opinions that have occurred.

"NEVER AGAIN"

2
10/04/2016

We normally love Best Western, but this one leaves a lot to be desired. We are Diamond members. Soon after we checked in I asked the Front Desk if we could possibly have a bottle of water as we are Diamond members and I saw 2 half bottles of Dasani water on the back desk. He went in the back and checked and said they were all out. We went to our room #105. We had 2 queen beds. I pulled the sheet back and there was a spot of blood on the sheet, so we slept on the other bed. There was mold around the tub. In the morning I went to us the treadmill in the fitness room. It did not work. I even asked Karan at the front desk if maybe I was doing something wrong. He said no it does't work. There was no soap or towels in the fitness room. The water dispensor was empty. Breakfast was sparse to say the least. There was no laundry bag in our room.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time to submit you survey. We always appreciate the feedback, whether good or bad. I apologize you were not able to receive some water at your time of checkin. I also apologize for the sheets and the stains you seem to have encountered. All of our laundry is thoroughly inspected before being submitted for room use. Our bathtubs are also maintained regularly to ensure no stains be present. Again, I greatly apologize for all the inconveniences you encountered.

"Excellent"

5
28/03/2016

Absolutely no complaints. Very good price for a great room. We only stayed one night, but would recommend to anyone passing through. Staff was friendly and personable. Room was clean and comfortable. Couldn't have asked for a smoother stay.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you very much for your positive feedback regarding our hotel. We are glad you had a very enjoyable stay. We look forward to having you as our guest in the near future.

"Not a Great Experience"

3
28/03/2016

We and another couple chose to stay at this hotel when we attended The Story of Jesus, 8 miles down the road in Wauchula. We checked-in after the play and brought all of our luggage in on a cart. When we got to the room, one of the beds wasn't made. It seemed that the rest of the room had been cleaned, but you couldn't be sure. Went to the desk and the clerk gave us the room next door. Checked it out and it seemed OK. After we unpacked and got ready for bed, my wife found that the toilet was not flushing. It was so late that we didn't want to fool around with moving to another room. Breakfast was pretty good, but nothing special. When we checked out, I told the desk clerk about the toilet issue and he said they would fix it. He also discounted our rate 10% as compensation, which wasn't much. All-in-all, we probably won't stay there again if we come back for the Passion Play in the future.

"Great hotel if you don't mind the trip to Sebring"

5
23/03/2016

Hotel was clean and modern, room was great, bathroom good with plenty of clean towels and hot water. Fast free WiFi and quiet rooms. Good breakfast with great staff both in the breakfast room but also on reception. We used the hotel as a base for the 12 Hours of Sebring and despite being about 30 miles away it was a great run to the track with little traffic and few stop lights.

"4 Night business trip"

3
04/03/2016

Room was clean. AC worked well. This is probably the best accomodations within a twenty mile radius. The staff was very friendly and helpful. Check-in and check-out was very convenient. Staff was always courteous and eager to give suggestions on routes and dining options.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate all the positive reviews you have shared regarding our property and staff. We look forward to copntinue having you as our guest.

"About the only game in town"

4
24/02/2016

Just what you would expect form a Best Western--no surprises. Excellent breakfast and excellent breakfast service. We stayed at the Tropicana the year before and that was fine but with the added breakfast and cleanliness of the Best Western it's worth the extra money.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time to take the survey and reviewing our hotel. Thank you for the excellent reviews regarding our breakfast selections and for complimenting our clean rooms, something we take pride in. We look forward to having you as our guest.

"Nice hotel"

5
23/02/2016

We stayed at this hotel because it was centrally located to the places we wanted to visit without having to change hotels nightly. The hotel was very clean. We had a king room and we were surprised with how big it was. The front desk was very efficient at check in and checkout. Breakfast was good and the lady taking care of the breakfast area would make your waffle for you so you didn't have to wait on it. Overall we were very pleased with this hotel.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for all your kind and positive reviews. We are glad we were able to your stay enjoyable and satisfying and that you found our King Suites to be very spacious and clean. Glad you also enjoyed our breakfast selections.

"Nice room"

4
21/02/2016

The front desk staff was nice , friendly and helpful. Our room was clean. A/C worked well. Breakfast was good. Food and Coffee were better then I would have though. The breakfast staff helped you with waffles she was so nice and friendly.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and reviewing our hotel. We really appreciate all the positive reviews and compliments. Our hotel staff always take pride in providing superior customer service, along with clean rooms and also providing excellent breakfast service. Once again, thank you for all the positive reviews.

"Reliable Favorite"

3
17/02/2016

My family has frequented this hotel since it was built because the other establishments in the area are filthy. We were concerned because it seemed on our last few yearly visits the facilities were not being properly maintained... With our last visit in August 2015 being interrupted by a huge pool party on Friday night! So we searched for other local hotels but decided to give our fave BW another try and we were not disappointed! Lobby had some updates in the decor... Towels were fresh... And the breakfast attendee was very cordial & accomodating. Need to improve on the hot water... Ended up 2 times with a lukewarm shower & the night lobby clerk stayed away from the front desk in a side room.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
We appreciate you taking the time to review our hotel and also for indeed giving us another chance and also for complimenting our upgrades. I do apologize for the hot water issue and it is something that has been addressed. Again, thank you and we hope to have you as guest once again

"One word: $hady"

3
17/02/2016

1.) I had a reservation for three nights. The first night, I checked in at 12:20am. When I checked my bank balance online the next morning...I discovered that my entire three night's stay had been deducted from my account at 7:10pm the previous night....five hours before I even arrived!!!! That is simply bogus...and more than likely...illegal. 2.) The property is in decent condition. However, my first night was spent in the wrong half of the building...because, in one entire half of the building, there is an obnoxious, loud, banging noise emanating from a compressor or a pump. It sounds like the in-room refrigerator is about to seize up....but it's actually not in the room...it's a major problem with a piece of machinery in the main physical plant. Hopefully, it will be repaired before it overheats to the point of catching fire. I asked the front desk clerk to come to my room to hear the noise so that he could accurately fill out a maintenance report. He did. And he agreed that the noise level was unacceptable. But the next day I discovered that he had reported no maintenance issues. 3) The next day I was moved to a different room. This room had an air conditioner that was spewing an odor that smelled like burning electrical wire. Even worse...the unit would not turn off....it was stuck on "on". When I went to the desk to report this to the new clerk, I mentioned the problems, and, without even looking....the clerk knew my room number - because "the air conditioner that stinks & won't shut off" was a well-known, on-going problem. I was moved to a third room...and it was fine. 4.) Check-out is 11:00am. At 10:30am, I received the cursory tap on the door and "housekeeping" verbal warning as the housekeeper entered my room....even though the "Do Not Disturb" sign was on the doorknob. I was dressed, fortunately. Other than these issues....the property was fine, and my stay was perfectly enjoyable. Just don't trust this property to handle your money ethically - or get a room in the wrong half of the building.

"Jean Denver"

4
14/01/2016

Good and clean and quiet. Out of the main drag. Improve on your breakfast selection. More health choices. Get ahead of the game. Front desk staff very pleasant. Breakfast lady very accommodating but very poor health breakfast. Too many sugar cereals and processed food. More health diet.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time to review our property. We always appreciate the feedback. We apologize sincerely about breakfast items and the selections and that time. We will look into getting some more healthy choices.

"Really Surprised How Nice."

5
06/12/2015

My husbands brother had passed away and we needed a place to stay..I was nervous about staying at a motel in a very small town..being we are fro tampa and have so many choices.. WOW--I have to say when i first say it i was ok this seems nice on the outside ..then inside i said wow just as nice and clean inside..Then to the room..Have to say the room was really nice clean-clean-clean.Whew i said i can stay here and rest well..the next morning the breakfast was great,could not have asked for more.. All the staff my Hats off to you..You were great .. So anyone have any doubts ,no worries ..you can know you will have a good nights sleep..

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
On Behalf of myself and the entire staff we greatly apologize for the loss in your family. We are very glad that we were all able to make your stay with us very memorable. We greatly value all your compliments. Thank you for taking the time to review our property. Happy Holidays.

"Not Good At All!"

1
23/11/2015

Maid service is terrible. One day you get five towels, the next you don't get any. Nice lady downstairs is the Rain Man of waffles. She is constantly begging to make you a waffle, creepy. Hot tub isn't hot. Rooms smell moldy. I took a chance here, never again.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
We greatly apologize for any inconveniences you incurred during your stay, including the hot tub issue. Our breakfast attendant is well trained in ensuring that our guests are provided for regarding our breakfast items.

"Not much choice in area"

2
21/11/2015

Place is run like its on a tight budget. There may be 60 rooms but they only have 50 towels and wash clothes. Breakfast is very limited.Rooms had a smell to them. Not impressed with this hotel. When room was serviced they didn't make bed or change sheets in two weeks. Tv selection was poor and wifi was hit or miss.

"My last stay at this hotel"

2
03/11/2015

Not worth the money. My room was not clean. The second time this year that I had this same complaint at this hotel. I will not stay at this location again. Best Western must not be checking the hotels.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time in filling out our survey. On behalf of my entire staff, we greatly apologize for not meeting your expectations and I sincerely apologize for any inconveniences. Please be assured that I will work with my staff to correct any issues or problems that were experienced by yourself. I would like if you gave the hotel another chance and let us work towards satisfying your expectations in future stays. Please feel free to contact me at the hotel if you have any other questions or concerns. We look forward to seeing you in future days. Thank you and have a nice day. Sincerely, Noey Santiago General Manager BEST WESTERN Heritage Inn & Suites

"Good and Convenient Location"

4
28/10/2015

The Bowling Green property has no competition within 10 miles, but has always been a very good location. We have stayed there several times per year, for 7-10 days per stay, for a number of years and the overall quality has been consistently quite good.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for all your praises. We are glad that this location is very convenient for you. We will continue to keep up the standards.

"Fossils , good people and Nice hotel"

5
27/10/2015

We came to do some fosil hunting around the creeks and areas. The hotel treated us incredible, Helen in housekeeping made us waffles and treated us like we were family, I think she is that way to everyone:) so ask for a waffle. Liz at the front desk gave us directions, more to do and really went out of her way to make our stay great. We will be back, oh yeah Joes BBQ ...unreal

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Always nice to hear great reviews from our guests about our hotel and our staff. Thank you for the kinds words.

"worst beds ever"

1
25/10/2015

for just over one hundred dollars a night, one should be able to sleep a full night. i had to pack my things and leave in the middle of the night to come home to get some sleep because i could not get comfortable on either of the two rock-hard beds in the room. i hate that this is the only hotel in the area. i'll probably go back, but only because there is no other option. next time, though, i'm bringing my air mattress, a roll of good toilet paper, and my own towel. whoever was in charge of pricing for this hotel should be ashamed of themselves. and in case anyone at the hotel actually reads this, the front desk should refrain from asking so many personal questions of guests. "what brings you here?" well, given that there are zero local attractions, restaurants, or nightlife, i think the answer is obvious. and it's generally considered rude to ask about a stranger's plans to have uninterrupted sex with their partner, unless you have been invited to join.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
We greatly apologize for all the inconveniences that you incurred and sincerely regret you had to leave in the middle of the night. The hotel is in the process of reevaluating all the conditioning of our beds to make sure this situation does not repeat itself. The front desk staff generally will ask guests certain questions during check in time to establish rapport with guest. Again, on behalf of myself and the entire staff, we apologize for any inconveniences.

"Quite Inn in Bowling Green."

3
23/09/2015

This is the only Inn in Bowling Green Florida. The Inn was very clean and the front desk was very friendly. I do have a couple of complaints. The pool was a green color and the Jacuzzi was freezing. Our room did have mold on the wall and there was a strange smell. Also the bathroom floor was very sticky. but overall the stay was quite and peaceful.

Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for the kind words regarding our quiet location and friendly staff. Unfortunetly, when you were our guest the hotel was experiencing pool and jacuzzi pump issues. All those issues have been resolved and we look forward to having you as our guest once again in the future.

"Nice Spot in a Small Town"

4
15/09/2015

If you find yourself in this area, this is the choice of hotels that do not require a drive to another county. This is a quiet comfortable place to stay. It is no frills, but it does offer wifi, pool, and gym. The staff is very good. I am sorry I don't remember the name of the lady that worked the breakfast area, but I do remember that she was willing to come in early and make breakfast (even before the listed breakfast time). My aunt and uncle are from out of town, and they had to catch an early flight out of Tampa. What an awesome gesture. On the downside, if you want to go out to eat, you will have to drive a few miles to Wauchula or Bowling Green. Bartow or Sebring are a half hour drive.

"Long black hairs in the shower, will not be coming back."

1
08/08/2015

This was my first time staying at this hotel and I have to say that I am very disappointed. I am a business traveler and have been to many locations and hotel brands but this up there with places NOT to stay at. I had a client in the area and very early meetings so I decided to stay at this location. I read some of the reviews (most of them bad) but I decided to give it a chance. The hotel is conveniently located on the the US 17 highway and there is a Walmart up the street and a McDonald's a couple of minutes away. The hotel itself looks like it was recently remodeled/new on the outside. Once you are inside everything changes, the rugs are over used, the paint is old and it feels dilapidated. The room itself was spacious and it seemed clean but I was very hesitant to get in the bed. I ironed my clothes for the morning and believe it or not the iron is chained/locked to the ironing board (pictured). Filling up the iron in the bathroom and ironing was such a hassle, do people steal irons? Really? Once I was done I decided to just get to bed and let it be. I could not fall asleep since it felt like the sheets had not been changed/moist smell. I tossed and turned all night and in the early morning I decided to just take a shower and get out of there. Once in the shower I found long black hairs on the walls (pictured). I have short brown hair so you can imagine how disgusting this sight was. I know that hotels are places where many people stay at but there should always be clean bathrooms. I would advise everyone to stay away from this hotel and if you have to stay there or decide to take your chances like I did make sure to request new sheets when you get to your room and thoroughly review the bathroom/shower area. When I travel to this area again I will be staying anywhere else but here.

"Fossil Trip"

5
20/07/2015

Excellent trip - hotel was lovely. Had fun around the pool and enjoyed our stay. Great breakfast as well!!! Very clean and the staff was extremely helpful. I will definitely go back and stay again. Everyone there is always pleasant and very accommodating.

"Horrible, just horrible"

1
27/05/2015

Just do yourself a favor and stay somewhere else. Anywhere else. This place was horrible. I travel over 300 days a year. This was by far the worst hotel I have ever stayed at. I was in the area for over a month and checked out of here early to stay a few cities away and commuted over an hour each way daily to avoid this place! Six other coworkers did the same thing. That bad! The room was musky, the carpet was sticky, the ac had mold all around it, the bed looked/felt like it was 20 years old. The sheets had holes in them, the shower towels were glorified hand rags, and the hotel staff was very inconsiderate of the "do not disturb sign" I had placed on my door. I was on night shift (so I sleep during the day) and they would always knock or call. The breakfast has No variety. Same thing every day. Housekeeping would only be offered during the middle of the day (I would be sleeping) so not very accommodating. What's worst is when you would complain to management about everything, they would just say "we know, the owners won't do anything about it" Do yourself a favor if you stay in the area, consider staying in Bartow and commuting. You will be glad you did!