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Best Western Hotel Executive Inn, Battle Creek

4.0/5  - basé sur 340 notations.
5090 Beckley Road, 49015-4116, Battle Creek, United States - visualizzare mappa
Best Western Executive Inn - Facciata dell'albergo Il Best Western Executive Inn è situato nel centro di Battle Creek. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western Executive Inn! Ci troviamo vicino a un'attrazione fantastica come il Binder Park Zoo® e offriamo biancheria da letto di lusso e un servizio e confort di alta qualità, per assicurare a tutti i nostri ospiti un soggiorno favoloso. Gli ospiti potranno trascorrere un soggiorno breve o prolungato all'insegna del confort. La Kellogg® Arena si trova nelle vicinanze e molti nostri ospiti sono qui per qualche evento speciale o spettacolo. Grazie alla nostra splendida posizione puoi girare la zona in tutta comodità e anche gli spostamenti quotidiani dei viaggiatori d'affari sono più semplici. Se sei qui per lavorare con la Duncan Aviation®, la DENSO Manufacturing o il Bronson Battle Creek Hospital, nel nostro hotel di Battle Creek ti sentirai come a casa. Potrai occuparti dei tuoi affari in tutta comodità nelle nostre camere spaziose e tranquille. Il Kellogg Community College è nelle vicinanze e noi accogliamo regolarmente famiglie, docenti e personale universitario in visita alla struttura. Qualunque sia il motivo del tuo viaggio - l'università, gli affari o il relax -, il luogo in cui scegli di soggiornare può fare davvero la differenza. Il nostro hotel, a breve distanza dal casinò FireKeepers, offre l'opportunità di vivere mille avventure. È vicino al Bailey Park, una meta apprezzata da chi vuole divertirsi all'aria aperta. Visita il Binder Park Zoo® per una gita piacevole con tutta la famiglia. Il festival dell'aria Battle Creek Field of Flight Air Show & Balloon Festival è un grande evento annuale che tutti attendono con ansia. Ci troviamo a pochi passi dall'Interstate 94 e tu potrai quindi prendere comodamente l'autostrada per esplorare la zona. Alcuni viaggiatori preferiscono soggiornare un po' più a lungo presso il nostrohotel di Battle Creek per una vacanza rigenerante. La piscina e la vasca idromassaggio al coperto sono il luogo ideale per una pausa o per fare qualche bracciata prima di partire per la prossima avventura. Prova la nostra colazione all'americana gratuita, che comprende waffle, frutta, pasticcini, cereali, yogurt e caffè 100% qualità arabica: è proprio quel che ci vuole per iniziare bene la giornata. Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Executive Inn

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i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basato sul parere di 340 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
148
Molto buono
108
Nella media
51
Scarso
23
Pessimo
10
CONSULTARE I PARERI SU
Affari Affari
66
Business Business
55
Da solo Da solo
24
Di coppia Di coppia
71
In coppia In coppia
97
In famiglia In famiglia
106
Viaggio con amici Viaggio con amici
26
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"feels like home"

4
18/11/2018

we have stayed here multiple times, at first we tried other hotels in the area, but none of them hold up, so we continue to stay here, it fills like home staff is friendly, hotel is clean, nice pool area, definitely recommend and will return

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Thank you so much for your kind remarks to our rooms cleanliness , facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Needs updating"

2
18/11/2018

We had a very noisy fan on the heater in one of the two rooms we stayed in. We did not address it because we didn't want to be moved, as we wanted two rooms together as we were a family of 8. They do not having adjoining rooms at this hotel. The rooms themselves were clean. Smelled clean. We were dissapointed in the indoor pool. It said there was a hot tub,..there is not. The pool was very warm and had a” salty” odd taste. I know you don't go drinking pool water, but on your lips, it was unpleasant.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Ellen S, Thank you so much for taking the time to write this thorough and insightful review. We are saddened to hear that your experience was less than satisfying due to the availability of the pool and fan . This is certainly not the kind of experience we would like you to have. Please accept our sincerest apologies for any shortcomings and the inconvenience it caused you . Hope you'll return and let us show you a far better experience.

"Updated"

5
08/10/2018

I have stayed at this property for over two years mainly due to the price, but I was thrilled when the rooms were updated. Firm mattresses are essential to me, and they were extremely overdue. The lobby is sharp and inviting; the property is quiet at night, close to shopping and the interstate. Staff is very accommodating and friendly. I was even allowed to check in early recently since I arrived earlier than planned. Internet is important to me, also, and it was a great connection. Also had an excellent selection of TV channels. I used the Grab & Go breakfast, which was very handy if you want to sleep in.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
jlr72, Thank you for leaving your five star rating of Best Western Executive Inn hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Do not stay here"

1
07/10/2018

While it looks like the hotel was recently remodeled it is only window dressing. We stayed here 3 nights. For the last night we asked that our room be changed due to a constant noisy fan coming through the wall. They said that they would be able to accommodate us in the morning but at the time no rooms were cleaned for us to move. Since it was early morning we understood. When we came back that evening they could not move us due to being oversold. Another thing is that the beds are hard and the metal rack that the bed is on creaks when you move. I do not recommend this hotel at all.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Themarybaker, I want to apologize for the fan ,bed issues and to assure you that this inconvenience has been addressed thanks to your feedback. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Back Again"

4
16/09/2018

we have stayey at BW in Battle Creek for Seven years.Have never had a bad stay or any problems. Employees are friendly..helpful..and soon become like family.The motel is located close to many resturants and shopping areas.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
g d, Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Quick Stay"

4
10/09/2018

We were travelling in a group from one major destination to another. We called ahead to let the hotel know of our late arrival, and the staff member was very pleasant about it and asked about our credit card information in case we arrived after the night's audit. When we arrived, the clerk was quick and efficient. The room had modern décor and was very clean. Breakfast consisted of cereal, eggs, yogurt, and the most unusual offering of steamed rice with Asian condiments such as miso and tofu. That was a welcome change of pace. We had a early departure, so this hotel was perfect for our needs as a short stopover.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear SapphireVoyager, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Executive Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Beautiful"

5
23/08/2018

I was traveling and I made an emergency stop at this hotel, due to fatigue. I had no reservation, and I was down to my last $100.00. The MANAGER accommodated me and by dog. It was an ENORMOUS blessing:) The rooms are more beautiful and cleaner than most 5 star hotels. The staff took care of me in my hour of need. They brought me the things I asked for. Very quiet, and a PEACEFUL ATMOSPHERE. The breakfast was great. You pick from a great Healthy breakfast, or the regular breakfasts with donuts, and cereal. They has rice, Sushi, Almond Milk...and much more. ThiS Hotel was a BREATH OF FRESH AIR. I will absolutely stay again in the future. I recommend this hotel to anyone who wants to have a memorable nice place to stay.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Privateeye7, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We love having families around and I hope you come back to spend another wonderful time in f Best Western Executive Inn Hotel.

"A peaceful stop"

5
14/08/2018

This hotel was clean, recently renovated, and quiet. The staff was extremely friendly and very helpful. The bed was firm and comfortable. All in all, I will stay again when I'm in this part of town. A nice room, good breakfast, and a great price. What else can you ask for?

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Michael W, On behalf of my entire team, we would like to thank you for your wonderful review and thank you for noticing our recent updates that we have made to our property. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't wait to give you another five star experience!

"Nice amenites, Friendly Staff"

4
09/08/2018

This facility was very clean and it had a microwave and frig. The rooms and the lobby were nicely decorated. The room was somewhat small, but it had a comfortable bed and pillows. The free breakfast was better than most motels and there are lots of places to eat nearby.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
GranPo, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. It is wonderful to hear of the great impression we made with our amenities and services. We look forward to welcoming you back during your next stay in the area.

"Nice Stay"

5
06/08/2018

after a day on the road we arrived later than expected. Got a warm welcome from the desk clerk Shawn who was friendly and helpful. We were only passing through this time but will put this hotel on our list to stay again. Rooms were clean as were bathrooms. Good hot water and pressure. Quiet considering we were close to the interstate. Good breakfast presentation and food.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
WisconsinWoods, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our Best Western Executive Inn hotel! It is good to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

"Friendly Staff"

4
23/07/2018

This hotel has been recently updated and the rooms are carpet-free. I feel this is cleaner and I always wear flip flops or slippers in the room anyway. The staff is friendly. We had a pre-check with arrival time set 12-2. We arrived around 1:30 and they had to see if our room was ready. Not sure why the pre-check is sent? But, the clerk got us in to a room on the second floor. We have no problem carrying luggage up one flight of stairs, but others may not like that there is no elevator. The room was nice with refrigerator/freezer and microwave. Nice air conditioner with wall controls that actually worked! The only minor issues were the bed was a little firm, the shower could have a little more pressure and the toilet made strange random noises. Overall the room was quiet. Breakfast was average hotel meal. The area apparently allows fireworks year-around and a couple were set off the first night we were there. Fortunately, it rained the next night so no fireworks. The hotel is near the expressway so it's easy on and off for travel. This hotel has a contract with the C&N railroad, so rooms fill up fast. If you don't mind climbing stairs, go for the second floor.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
243DLP, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Executive Inn Hotel . It is wonderful to hear of the great impression we made with our amenities and services. We also appreciate your ideas for improving on our bed , shower and we look forward to serving you again!

"07/11/2018 Trip"

5
19/07/2018

This hotel is clean, quiet and safe. It is always nice to stay there. It.'s in a great location, and easy to get to from any part of Battle Creek. You can count on a good experience there. The breakfast was nice and enjoyed the atmosphere of the entire experience.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
malottemike12187, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

"Nice and clean with friendly staff"

5
11/07/2018

Recently updated and friendly staff with easy on/off the interstate in Michigan , I will definitely stay there again with the family. The pool was nice and welcoming, the HOT breakfast was well stocked.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
lesh900, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Executive Inn Hotel . It means a lot to hear from guests who are satisfied with all of our breakfast services and the pool as well. We look forward to serving you again and giving you another five star experience.

"Amazing stay :)"

5
24/06/2018

Brand new beds, very quiet hotel, and my 4yr Grandson slept all night he didn't wake up at all :) Whirlpool tub in our rooms was amazing on the back, pool was good. Big variety at Breakfast :) We were even able to plug the PS4 up to the TV with no problems. We will stay here again

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Alicia L, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Executive Inn Hotel. It is wonderful to hear of the great impression we made with our amenities and services. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Customer Service"

5
19/06/2018

I don't give a review unless it is well deserved. The hotel manager Nick Patel was very nice as well as professional. I had an issue with my reservations due the fact I booked through another service, long story he fixed the problem which made my trip less stressful. I also forgotten a few items "tooth paste" etc. which they kindly provided. I have family & friends who live there and will be back again & again. Breakfast was great, a lot to choose from. I slept like a baby.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear betzib10, Your kind compliments mean so much to us, and we thank you for taking the time to share this review of Best Western Executive Inn Hotel. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Short weeding trip"

4
11/06/2018

We had to attempt a family weeding. After a long flight from Sydney it was a pleasure to be greeted warmly and find a clean room. The indoor pool was great for such a small place and the breakfast was better than some restaurants offer. Should I have to see my family again I would definitely stay at this hotel as to the location, cleanliness and friendliness of the place. The burger place across the street (Culver's) is outstanding and a must to visit.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Georg S, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

"Excellent stay"

5
11/06/2018

My stay was well worth it. The rooms were spotless. The staff was quite jovial and helpful. I had booked a room with a queen bed but upon my arrival, they were taken. So I was accomodated with a bigger room that came with a hot tub.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Edoh A, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review! We're glad you had a great time with us and Our team will be waiting for your next return for another well-deserved break.

"Great place"

5
03/06/2018

Spent two nights here and found everything as I expected. The room was very clean and appealing. Beds are comfortable, water is hot, temperature is comfortable, room was quiet. Staff was very helpful and nice. Lives up to its name.... Best Western. Will definitely return if in the area again.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Your positive review means a lot to us vcatomine ! Thank you for your kind comments and 5 star rating of Best Western Executive Inn ! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Annual Visit"

5
23/05/2018

We stay at this hotel regularly; this was after an 18 month absence. A great stay, as ever. The dining and reception area improvements are finished and are good. The breakfast is better with the addition of fresh fruit salad. The biggest improvement is an excellent upgrade of the rooms. Perhaps they were slightly tired, but now with new furnishings and an excellent and very hygienic wooden effect floor they are very up to date. The welcome is always good and the staff seem to stay on longtime. Must be a good working environment!

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
694IanH, Thank you for leaving your five star rating of our Best Western Executive Inn hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Beautiful hotel in Battle Creek"

5
05/05/2018

This hotel is amazing. When I walked into the lobby its smelled fresh and clean. The property is newly renovated and the lobby decor is gorgeous. The rooms were very clean and comfortable. Had a very pleasant stay at the hotel and the breakfast was on point.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
625naling, Thank you so much for your kind words regarding the cleanliness and fresh smell of Best Western Executive Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We are glad your stay was comfortable and we thank you for sharing your five star experience!

"New rooms"

5
01/05/2018

I stayed in Battle Creek I chose this hotel for pool and gym I was surprised to get renovated room for the price I paid it was a bargain pool was relaxing and I got a good workout at gym in the morning the breakfast was perfect for me I will definitely choose best western again.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
lapd031979, Thank you so much for your kind remarks to our breakfast and leisure facilities of Best Western Executive Inn Hotel . We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Recently remodeled."

5
28/04/2018

We recently stayed here on a trip to Fire Keepers Casino and we had a very enjoyable stay. The hotel is located conveniently off of 94 with easy access however traffic was a little heavy in this area. There are several restaurants close by. Front desk staff at check in was very friendly and hospitable. She really made us feel welcome. So was the front desk person the next day who also had the responsibility of keeping up the breakfast bar. She handled both jobs well. Breakfast was basic but very adequate and tasty. We stayed in a recently remodeled room. Room was very clean. The floor was laminate instead of carpet which was different then we are use to but in a way better as I am sure it is easier to keep clean. The bed was a little hard for our taste but maybe not to others. HVAC was just fine. TV had many channels to choose from. Bathroom was clean but the shower was a little hard to use as the shower head did not swivel down, or at least not far enough, so it sprayed over our head. Overall this was a very comfortable stay and well worth the reasonable price paid.

Nerissa M, Guest Relations Manager at Best Western Executive Inn, responded to this review
lhat41, Your kind compliments mean so much to us, and we thank you for taking the time to share this review of Best Western Executive Inn Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Quick Business Trip"

4
15/04/2018

A newly renovated motel with fresh paint, flooring (not carpet), furniture and fixtures. The room was clean and well appointed, including USB charging ports, mini-fridge, and microwave. I found the room a little noisy due to outside car radios and talking in the hallway.

Tina M, Guest Relations Manager at Best Western Executive Inn, responded to this review
srappach, Thank you for letting us know how impressed you were with newly renovated Best Western Executive Inn Motel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to your next visit!

"Visit with a Stay"

3
21/03/2018

I must say that I really enjoyed my stay for the most part. From the very beginning I was greeted by the front counter. My room was decent, the internet worked well for me. My only complaint is the pillows. I know that may sound like no big deal, but they are very little square pillows and they were very hard. It made it very difficult to sleep. I don't see any other reviews with such complaints, but some full size softer pillows would definitely improve overall sleep. Not sure if you can request them, but I wouldn't probably stay there again without a better pillow option because I wasn't able to sleep well. Breakfast options were good, but the liquid type coffee dispenser is less than desirable so I stopped for coffee before starting my day.

Tina M, Guest Relations Manager at Best Western Executive Inn, responded to this review
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast and pillows. Your voice is very valuable to us and we hope you will return on your next travels.

"Slipping in providing a quality stay that was there before"

3
13/01/2018

Having a job that requires me to travel 5 days a week I know a thing or two about motels. I stayed here recently because I had a great experience when I stayed there last year. This time however I seen that the quality has reduced. From a nasty note left in my room from the housekeeping staff to the quality of the breakfast from what it once was. My room smelled like dirty socks. The guest in the adjoining room must have needed a hearing aid as his TV was loud enough for me to hear. I will say that the staff at the front desk were very polite and professional. I will be moving to another motel for the next two months that I am in Battle Creek.

Brandy C, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Jhoseph D, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturbed your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. We are also sorry to hear that you were not satisfied with the condition and cleanliness of the hotel your guest room at that time. This is certainly not the kind of experience we would like for our valued guests to have. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Great value"

5
12/01/2018

Staff was vert friendly and efficient. The bed was comfortable and the internet connection worked without issue. Breakfast was very good. Hotel is close to highway but very quiet. Great value for the price. I would definitely stay here again.

Brandy C, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear W8954KRnatalies, Thank you for sharing your perspective of our hotel's accommodations and services! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We can't wait to give you another five star experience.

"Great room and breakfast"

5
07/01/2018

We were traveling across the US and looked for a warm place to get out of the snow. We were met by a friendly staff person who set us up in a great room. The hot breakfast was fantastic and also offered great dairy free options for my wife, including soy milk.

Tina M, Guest Relations Manager at Best Western Executive Inn, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our Hotel for all of our guests.

"Best place in Battle Creek"

5
07/01/2018

Best place in Battle Creek for a safe and relaxed stay. Have stayed there for 8 years any enjoy every visit.. Very accomadating to all guest .Breakfast has many choices.Give them a try.You wont be dissapointed

Tina M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast. Insights shared by our guests are invaluable in our quest to always provide our guests with a memorable and enjoyable experience.

"Quiet, Clean, Comfortable hotel"

4
27/12/2017

A little dated - ongoing upgrading occurring during my stay - was clean, quiet, and bed was very comfortable. Great for a work trip; not a big draw for families (pool small, no hot tub) in an out of the way location close to highway and shopping. I would stay again for a work trip. Staff was very pleasant, helpful.

Brandy C, Guest Relations Manager at Best Western Executive Inn, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and bed. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

"Always the same consistent experience"

5
21/12/2017

I have been staying at this hotel for about eight years now on our semi annual golf trip. It is nice to arrive at a hotel and to know exactly what your experience is going to be like. Nice clean rooms, quite nights sleep and nice friendly staff to look after your needs. I think we have had the same chamber made on each and every one of our trips. She always welcomes us back and again ensures that our room is extremely clean. prior to selecting this hotel, we had stayed at some of the surrounding hotels, but found this hotel to be exactly what we needed. It is also nice to be less than 30 seconds from the highway and within a mile of all of our shopping needs. I would highly recommend this hotel if cleanliness, good nights sleep, being close to the highway and having excellently managed hotel is a high priority to you.

Tina M, Guest Relations Manager at Best Western Executive Inn, responded to this review
Thank you for your review and comments regarding our staff and room. We wish all guests to have a convenient and accommodating experience, and we thank you for sharing your rating.

"Overnight trip"

4
01/12/2017

Used my points and got a free night, upon arrival I was upgraded to a 2 queen room instead of a 1 king room at no additional charge. Room was great, front desk clerk was great. Breakfast featured great selections more then expected, pool was down but that was ok, didn't go for that anyways but maybe next time. I would recommend this location 100%.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Beth P, Thank you for your compliments to our staff, hospitality and breakfast layout. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"Good value"

4
26/11/2017

This hotel is a good value and a great location for restaurants and shopping. Clean and mostly all redone. Beds were a little to hard for us but other then that the room was very nice. his place has a very nice breakfast area. Will stay here again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
T1268OUdavidc, Thank you for letting us know how impressed you were with our breakfast area. I am glad that you enjoyed the value and you found the location to be so convenient for your needs. Your five star review means a lot to us, and we thank you for taking the time to share it.

"location is best."

5
23/11/2017

My 5 night stay was good. The hotel staff was very helpful and receptive. They allowed me a late check-out as well. Hotel has an excellent location right off the exit. I will be back next week. All in all great service, location and value.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
sarahsE7738TS, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We can't wait to give you another five star experience!

"Overnight in Battle Creek"

4
19/11/2017

Needed a place to stay while attending the state volleyball tournament. This Best Western was within minutes to the Kellogg Arena and the price was right. They are also within minutes of many restaurants and shopping (if that is what you're looking for) and easy off/on of I94 expressway. The room was clean and everything worked (no maintenance calls). It was quiet, we were on the first floor near the entry and did not hear people coming and going. Internet worked fine as the teen had to complete a film project that she was working on. We did not use the fitness equipment or even check for a pool. They offer hot breakfast which was great in regards to saving time Saturday morning. Only complaint was that the bed was too hard for my mother. Overall we had a great short stay and will stay here again if in the area.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear IamRho, Thank you for your kind words! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Less than 200"

5
02/11/2017

Great place to stay and I would recommend it to everyone traveling thru the state of Michigan and Best Western was close to all the places I wanted to visit and now running out of GREAT THINGS to say about my stay at BEDT WESTERN

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
fredh346, Thank you for leaving your five star rating of our hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Your recommendation is greatly appreciated and we hope to be of service to you again when you return to the area.

"Budget Hotel"

3
22/10/2017

Very average hotel in Battle Creek. Well located with easy access to the interstate and nearby restaurants and shopping. Room was not exceptionally clean - a used facecloth had been left in the bathroom when we arrived. TV was not initially working but the front desk person was quick to rectify. My bed was quite lumpy though my wife was satisfied with her bed. Breakfast was very basic.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Jim S, Thank you so much for your kind comments and review regarding your most recent stay at the Best Western Executive Inn Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Good value"

3
18/10/2017

This hotel is easy to access from the Interstate, quiet, clean and reasonably priced. It has a good breakfast included. Beds are comfortable; staff is pleasant and helpful. It isn't a fancy hotel, but good for the price.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Donna P, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We will happily share your comments with our staff and we look forward to seeing you soon!

"Executive Inn might be a stretch"

2
16/10/2017

Hotel was older than I expected and there was a funny odor in my room. Also, make sure to validate the email reservation confirmation is correct. We thought we had three nights but had to pack up on the second morning and find a different hotel for our final night because the reservation was incorrect and the hotel did not have any vacancies.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Brett, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I also want to thank you for bringing these matters to our attention and to assure you that your review means a lot to us and that we'll be using your comments to improve upon the guest experience. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"More than I expected"

5
21/09/2017

I needed a hotel for a visit home. I read the good reviews and gave it a try. Wonderful! Clean, quiet, safe, and the staff is wonderful! Rooms are new with lots of space in the bathroom. Staff is amazingly friendly and helpful. Will be staying again on a regular basis.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
606lisamv, I can't begin to tell you how much we enjoyed reading this fantastic review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for sharing your 5 star rating and Our team will be waiting for your next return for another well-deserved break.

"Minister"

5
20/09/2017

This was the best trip I've had to Michigan and the BW once again delivered a true experience that made my trip an success. I highly recommend if your in Battle Creek MI, stay with the best BW and you will see what I'm talking about for yourself.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
R120POrussellb, I can't begin to tell you how much we enjoyed reading this fantastic review and we're so glad that you enjoyed a five star experience with us! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Ok for one night"

3
17/09/2017

Great staff, clean hotel. The front desk employee actually called our room to make sure it was adequate. Housekeeping left us a welcoming note on the desk. Bed was like sleeping on a rock. Breakfast was mediocre.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
darlah897, Thank you for taking the time to share your experience! I do apologize for the discomfort you experienced with our bed but I'm glad we were able to meet your expectations of cleanliness and hospitality. Your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.

"Owner's wife was awful"

2
12/09/2017

The owner's wife was horrid and ultra unfriendly nor did she even try to be helpful. She was condescending to us as the guests (who were treated more as pests than anything else) and she was demeaning to the staff we witnessed her interacting with. Fortunately, the staff members including Kiley (sp?) and the housekeeping staff were incredibly warm, welcoming and willing to help. I made the reservation via phone for 2 double queen rooms a week before our arrival. I had a nice conversation with Nick (who I later learned was the owner). Unfortunately, he only reserved us one of the two rooms I originally asked for. The day before arrival, I called to reserve a third room because we had more family coming in for a funeral and I talked to Kylie that time. She was very helpful and did get the reservation in but didn't realize that we were supposed have three rooms and not just two. When we checked in, we had the completely unpleasant experience of being checked in by the owners wife. She was totally unwilling to be helpful, told me it was my fault and that we would have to pay $50 more per night for a 3rd room and there was nothing she was willing to do. I understand that miscommunications happen so let's work together to get something figured out. There was no way she was going to be willing to do anything helpful, even after we discovered the mistake was made by her husband. We had just driven 18 hours straight to get there for a funeral and I did not have the mental capacity to handle her rudeness and utter lack of compassion at that point. We got keys for the 2 rooms that were reserved for us and took showers and naps and waited for her to leave. Luckily, Kiely got there a few hours later and was able to get things sorted out and apologized profusely for what we encountered when we arrived. Had it not been for her, we would have left and taken our business elsewhere. The hotel was ok, the breakfast was decent, but I can assure you I would never stay here again based solely on how awful we were treated by the owner's wife. I overheard several employees complaining about her and talking about job searching because she was so difficult to work for. This experience has completely marred my perception of Best Western. My husband travels regularly for work and commented that he had never been tested so badly at a hotel check-in.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear 545adriennej, I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. In the hotel business, there are occasional complaints to be addressed, and we are well prepared to remain professional and to be as accommodating as possible. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention.

"Another Nice Stay"

5
06/09/2017

This is our fourth stay this year at the Battle Creek Best Western and the entire staff makes you feel welcome and comfortable. We will make this hotel our preferred place to stay when we visit in the future.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
bigbl0ck69, Thank you for leaving your five star rating of Best Western Executive Inn hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Thank You!"

5
29/08/2017

Our room was very clean, and also the staff was very excellent! I also want to thank the staff who made sure they returned my Bose Bluetooth speaker to me, when I got home I noticed it was missing and figured I had left it in my room. I called and was very grateful it was returned to me. I can't thank you guys enough!! Wonderful stay and would recommend this hotel to everyone!!!! Thank you so much!

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
jlw043, Thank you so much for your kind comments and review regarding your most recent stay at the Best Western Executive Inn Hotel. We make sure we preserve a friendly and honest environment for the benefit of our guests. Rest assured lost and found items are given back to the owners. We enjoy sharing these reviews with our staff and We can't wait to give you another five star experience!

"Don't judge a book!"

4
24/08/2017

Very nice place for the price. Unfortunately it's immediately next door to a seedy Red Roof Inn and kind of share a parking lot. Close to highway, gas stations and restaurants. It's clean, remodeled and great staff. My only complaint are the mattresses are absolutely horrible. Probably the cheapest mattress you can buy. I stay in hotels all over the Midwest three to four nights a week and these were the worst by far.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Royce D, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We also appreciate your ideas for improving on our mattresses, and we look forward to serving you again!

"My Stay"

3
24/08/2017

It was a nice and pleasant stay at this hotel. The hotel located next to a lot of stores and eating places. The hotel has easy access to the main freeway. The rooms were nice and simple and clean. Would stay there again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Z5672UEpatriciac, Thank you for choosing Best Western Executive Inn Hotel and taking the time to write a great review about your experience with us. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope you're looking forward to your next stay as much as we are!

"Great Place to Stay."

5
22/08/2017

I don`t stay at Hotels much. Can`t afford to go any where. We were at this Hotel. Because my Husbands Company Outing was At Binder Park Zoo this Year. I picked a Great Hotel to stay at. If ever in need of a Hotel again in Michigan. I would pick this one again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear R2327RXsharonf, Thank you for choosing Best Western Executive Inn Hotel and taking the time to write a great review about your experience with us. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a great time with us and we look forward to serving you again.

"Nice hotel"

5
21/08/2017

The staff was pleasant and our room was clean. The property itself is nice and we enjoyed our time there. The clientele across the parking lot at the red roof Inn is kind of sketchy, but we Never had any problems with them.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Melissa Z, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Executive Inn Hotel. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We can't wait to give you another five star experience!

"Battle Creek, MI Vacation"

4
19/08/2017

Hotel staff was courteous and helpful. Room was clean and bed was very comfortable. Quiet night even though the hotel is located near the interstate. Breakfast was OK for the two days, but beyond that I would be looking for a change.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Mark T, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Not The "Best" Best Western"

3
17/08/2017

I Was quite disappointed with the quality of this Best western the rooms were in dire need of updating the beds were broken down and very uncomfortable. The pillows were very small and again not comfortable at all. the arms on the chair fell of when we pulled it out from the table. The hot breakfast was at best luke warm and the eggs were quite rubbery. The pool area did not look very inviting with stringy stuff floating in the water and the weight room smelled horrible. With multiple hotels on this same road I will not be going here again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Diana W, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"A clean comfortable hotel"

5
16/08/2017

This was a clean comfortable hotel at a very reasonable rate. The staff was cheerful and friendly, the breakfast was very good and the room was nice and spacious. We enjoyed our stay very much and would stay here again if we are in the area.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Greg S, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Executive Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Better than expected but request 1st floor"

4
15/08/2017

Breakfast & pool / fitness area better than expected for value type motel. I was surprised by 2nd floor with luggage but no elevator. Those with physical difficulties should confirm they have a 1st floor room when making reservations. The shower head was annoyingly, but not horribly limited in flow. Room was clean with mini refrig. Staff was kind enough to save some fruit we left behind & came back for the same afternoon.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear motenn2015, Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"Value"

5
10/08/2017

At the rate charged, I could not have expected much more from a hotel. I had a quiet, clean room, a good bed, courteous service and felt like my car and belongings were reasonably safe. The hair dryer didn't work. No big deal.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Wind-In-His-Hair, Your five star review is greatly appreciated. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Good location and great breakfast"

5
08/08/2017

This motel was neat and clean, the desk clerks were very friendly, and the breakfast was great (even had omelets!). The location is good for travelers passing by Battle Creek, near the interstate, near a shopping mall, and near many restaurants.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Jill B, Thank you so much for your compliments to our breakfast options and service. am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Clean, helpful staff, great value"

4
01/08/2017

I like Best Western. Good Value for the money. Somewhat updated rooms, good breakfast with a nice variety of food, nice pool and friendly service. We used two rooms for a family birthday celebration and visiting area attractions for three adults and three children. They kept the pool open late for us - a nice surprise and definite plus!

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Lynne W B, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I can't begin to tell you how much we enjoyed reading this review. It means a lot to us that you've allowed us to be such an important part of your special day and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable and convenient. We hope to see you again, soon!

"nice place"

5
31/07/2017

very clean, well maintained, great value for the money. breakfast bar well stocked, clean and very large comfortable seating. easy on and off the highway.. restaurants nearby.. staff very helpful at check in and out.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Debra H, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Great to hear that you enjoyed the breakfadst as well; and we are looking forward to your next visit to the area!

"Nice hotel. Curteous staff. Spacious Room"

4
24/07/2017

Our experience with this hotel was very good. I only had 2 minor complaints: UV light showed body fluids in 2 spots, and the pillows are small and flimsy. Otherwise, the room was very clean, not cramped. Fridge and freezer both work great. Direct TV was REALLY nice. Fast wi-fi. Right off the highway. All around good stay!!

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Coleen, We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our accommodations. We are happy the amenities lived up to your expectations and you enjoyed the Direct TV and fast WiFi. We look forward to serving you again when your travels bring you back this way.

"Good Service A Bit Outdated."

3
21/07/2017

Good Service A Bit Outdated. The front desk service was very good. The condition of the hotel was ok but for the price I would have expected a little more. I just think they need to do a little updating to make this a better quality stay. Bigger fluffier pillows would be nice as well. I think the pillows were the worst part of our stay.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. While we are happy the services were friendly and met your needs we are disappointed to have fallen short with our accommodations. Thank you again for your feedback and we hope to have you back for a better experience the next time your in the area.

"Comfortable Stay"

4
10/07/2017

Nice stay though being right next to the Red Roof Inn made for loud night. Recommend getting a room at the back of the hotel. There are plenty of eateries near by with a Carvers right next door. Pool was nice but could use a hot tub for the adults. Staff was friendly and helpful.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
o311mom, Thank you for your high rating of our hotel and for taking the time to share your experience! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again.

"Last minute reservation"

4
09/07/2017

We stayed here on our last night before heading home and we were not disappointed. The room was clean, close to highway, good breakfast. The girl who checked us in (Kylie Jo?) was very friendly as was the man who was running the breakfast area. We would definitely stay here again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Lauren, Thank you so much for your compliments to our breakfast options and service. We are also happy to hear that you found the location to be so convenient for your needs being close to the highway for easy access. We are thrilled to hear you will be back and we look forward to serving you again soon.

"Decent Place to Stay"

4
28/06/2017

Although a little older than some of the other Best Westerns I have stayed in, this one was what I have come to expect from a Best Western - very clean, well maintained, and friendly, helpful staff. I would definitely stay here again when in the area.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Gretchen, Thank you for taking the time to let us know how you enjoyed your stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are elated to know you will be returning for a future stay when back in the area.

"Pleasant Stay"

5
26/06/2017

We appreciated the friendly check-in. Nick made sure that we received our discount and were signed up for the rewards program. The bed was comfortable, the room was very clean and the breakfast was good. Will stay again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Eleanor N, I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

"My trip to Battle Creek"

5
26/06/2017

Had a wonderful time and appreciated Best Western. They provided brochures for side trips and local attractions and they were very courteous. Breakfast was a "plus"! Would definitely stay at a Best Western if convenient on our next trip.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear guyg490, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"A Very Nice Hotel"

5
25/06/2017

I was impressed with the friendliness and helpfulness of the staff. It was a very good experince. Our room was cheefrully upgraded when the clerk realied thaat our room ahd not been booked properly. She suggestd a wonderful restaurant which we enjoyed immensely. I was pleased with our stay here.

"Great stay"

4
19/06/2017

Staff friendly and accommodating. Breakfast better than other comparable hotels. Easy to find. Good location. Very clean room, Lobby and hallways. Did not use pool. AC worked well on hot day. Quiet. King room a little small but our room with two queens very large. Loved fridge with large separate freezer! Worked great to re-freeze our cooler packs! Will definitely stay here again.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Sherryn, Thank you for taking the time to let us know how you enjoyed your stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are elated to know you will be returning for a future stay when back in the area and we hope you will get to enjoy the pool next time!

"Nicest Best Western "

5
15/06/2017

We put guests in this hotel for our organization. They do a super job with customer service and the place is super clean. It looks great and the price is right. Would recommend. It is a super easy on and off the express way. Lots of food choices near by and places to shop. Quick trip into the downtown area as well.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Janew, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are glad that you found the majority of your experience to be satisfactory. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Great Stay at Best Western Executive Inn, Battle Creek"

5
31/05/2017

I truly enjoyed my stay at the Best Western Executive Inn in Battle Creek, MI. We were in town to visit a friend. I thought all the staff was friendly and helpful. We had a very slight glitch initially with them only booking us for one night when we were staying for two, but it was quickly corrected the next day with minimal effort. We used the workout room and I found the equipment easy to figure out even though I am new to the workout room. The rooms were clean and comfortable. But, I have to say, what I most appreciated was that staff from management to maids all seemed to have hospitality as a focus and were very responsive to our needs.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Jane M, I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your kind comments and 5 star rating. We can't wait to see you again!

"Very Pleasant Staff - Great Breakfast!"

5
27/05/2017

My husband and I found this hotel when they were still in construction updating it. We go to Battle Creek frequently to see friends. We ended up here the 1st time because our "old favorite hotel" was full. We haven't been back to the old hotel since. The housekeeping dept., breakfast folks, front desk, everyone seems to really like their job and it shows. Never had any problem with noise and this is right down the street from the mall. Rooms are spotless, prices are fair. The President and CEO, David Kong, is there a lot and is always super nice. Good job!

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Scott, It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding. Thank you for your compliments to the staffs efforts and we are so happy to be an important part of your trips to Battle Creek. We appreciate your time and looking forward to your future stays.

"A very compassionate and kind of stay for me."

5
22/05/2017

Dana was professional and above all courteous at the front desk and I needed that. While I went out to gather a few supplies for my unexpected night's stay she processed everything so that when I got back all I had to do was sign my name for the room.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear tekonred0001, Thank you for sharing this five star review of our hospitality and service. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Room was Haunted"

3
31/03/2017

Our room was haunted, the words GET OUT appeared on the bathroom mirror during my daughter's shower. We were unable to switch rooms due to it being sold out. Felt very creeped out. The hot breakfast food was cold The pool was ok The layout of the hotel has way too many doors, needs to be updated.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Tabethaa2017, We are disappointed to learn we didn't meet your expectations with the feel of your room and with breakfast not being up to your standards. Thank you for sharing your feedback we appreciate our guest reviews as every single one helps us address any needed issues. We hope you and your daughter will return for a future stay so we may give you a better experience next time. Thank you again and best wishes.

"out with friends"

3
27/02/2017

we stay here about every 4 months. we meet friends, 6-10 of them.it is a decent hotel for the price. The staff is excellent.The hotel is convenient to the expressway. Call ahead and see if they are hosting any sports teams as your stay will be more enjoyable if they are not.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Linda M, Thank you so much for your kind comments and review regarding your most recent stay with us. We are overjoyed to discover the positive impression we made with our service, hospitality and you enjoyed the value and the convenient location of our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Battle Creek"

4
31/01/2017

It was a fine hotel where there seems to be some sketchy hotels. The staff was very nice and pleasant and accommodating. They addressed keys not working and allowed me to stay past the checkout time while waiting for the funeral service I was there to attend so I didn't have to just be out and about.

nick p, Guest Relations Manager at Best Western Executive Inn, responded to this review
Dear Ben S, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Not Good"

2
09/01/2017

The beds and pillows were hard it was cold the heat was not on when we got in our room. Also we could here the toilet flush from above us. The breakfast was cold and they did not have any creamer for my coffee.

BestWesternHotels, Public Relations Manager at Best Western Executive Inn, responded to this review
Hi Suzanne, so sorry your stay was not to your expectations. We have addressed your concerns with our housekeeping and maintenance teams. We appreciate your feedback and hope that you will give us another chance if you return to the area. Thank you. - Best Western Hotels & Resorts

"Trip to Novi Michigan"

2
07/01/2017

This is not an executive inn hotel. This was a terrible night of sleep. First thing is we were on 2nd floor and no elevator. Walked in room and it was freezing. Turned thermostat up but this wall unit heater turned on all night and was very loud. Hard to sleep. The shower was the worst I have ever had in a hotel. No pressure and hanging very high. The breakfast was a disaster. We should of skipped and went to a restaurant. It just seemed like a bunch of fake food done as cheap as possible. I don't normally complain in this fashion but this place is bad and I am not sure how it stays in business.

nick p, Manager at Best Western Executive Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 269-9798506.

"Love the Price!"

5
27/11/2016

This Best Western Hotel in Battle Creek, MI is great for the price. They give a hot breakfast and swimming pool for under $80 a night. Nowadays, I had been spending $l50 or $l00 a night and no pool and a continental breakfast at different hotels. I will always try to stay at Best Western Hotels across the nation from now on.

"Great Value - Clean!"

4
21/11/2016

We stayed here because the hotel was rated highly and the cost was under $100. The lobby is beautiful and the breakfast area is also beautiful and clean. Lobby had a fresh clean fragrance each time we came in. No elevator, so we had to carry all of our bags to the 2nd floor. Stairwell was always clean. Hallways are a bit dark. Rooms were clean and good size for a family of 4. Nice to have a refrigerator/freezer and microwave! All granite in bathroom on sink and in shower! Carpet seemed clean. Beds were comfortable. Hotel was extremely quiet at night and we couldn't hear neighbors. We used the pool, it was really nice, a little on the cold side, but kids enjoyed it! Breakfast was hot and plentiful with eggs, sausage, make your own waffles, cereals, yogurts, coffee and fresh fruit. Staff was always friendly and welcoming no matter who was working. Would definitely stay here again!

"The Place to Sta in Battle Creek"

5
07/11/2016

All around great place to stay. Clean and comfortable rooms. Internet works great throughout. I wish they had a better selection at breakfast but hey, its free. What they do have is good, just did't seem to change the menu up.

"People were nice"

3
26/10/2016

Beds were awful Heat WAS quiet which is unusual for a hotel heard very lille noise from other rooms disappointed in breakfast served room was kept very clean FELT The price was fair room was larger than some of the other hotels we stayed at on this trip

"Good"

5
18/10/2016

Good and nice hotel with reasonable price. Stay with conform, able to arrange the continuous stay and keep the beverage stuff for next visit in near 2 weeks time. surrounding have a good restaurant and easy to access to store.

"Tight Room in Battle Creek, MI"

3
27/09/2016

Hotel had a decent location near freeway & dining. The room was quiet, dated and very small with a small ill placed window. The staff was nice. The breakfast basic with packaged pastry, bagel, toast, what tasted like powered eggs, fruit, yogurt, cereal, coffee & juice. Good for a night stay but I thought it was a bit over priced.

"Overnight"

3
26/09/2016

I had to stop for the night. This was an average stay at best. The first thing that happened was I went to call the front desk after check in and the phone did not work. The room was clean but outdated and was overpriced.

"BestWestern - Battle Creek"

4
19/09/2016

Good location, convenient to restaurants, shopping and gas stations.Battle Creek offers a lot for tourists. Beckley road is a very easy access to I-94.Plenty of restaurnts, shopping centers and Gas stations nearby.

"A pleasant place to stay"

5
12/09/2016

I enjoyed my stay at this hotel. The room was very nice, clean, no problems. I thought the breakfast was superb. There were a number of choices for all kinds of diets, from cereal and toast, to eggs, potatoes, waffles, and even rice in the rice cooker! I didn't use the fitness area, so can't comment on that. But what I did use was very nice. I recommend the hotel. It was very conveniently located right off the highway

"Great, One Night's Rest"

5
31/08/2016

Had a difficult time in the traffic getting to Battle Creek, but once there very friendly staff, nice clean room with lots of amenities. Across the parking lot was Culvers with a great variety of foods that were not overly expensive...but busy!

"cost"

4
30/08/2016

Best Western points program unreliable. Stay was great except Pool was cloudy and Carpets dirtied your socks. Hope that Clarification from Best Western will come. Great Breakfast here and close to good shopping

"Very nice!"

5
21/08/2016

I was going to drive the 3.5 hrs back home but just felt too tiered. I did a fast review on trip adviser to see what was in Battle Creek. I picked BW because of price, location and reviews. It was very clean and I would stay here again. I did not go into the pool area. Breakfast was good for being free. It was a nice big room. No complaints here.

"casino trip"

4
17/08/2016

Great location for casino. April at front desk was very pleasant and helpful. Good coffee available all day. Breakfast was just okay. Nice updated lobby but rooms were dated. never got to use pool or workout room.

"Eh...average "

2
13/08/2016

This is obviously an older hotel, but updates have been made. The lobby and breakfast area are very nice, but beyond that things get a little rough. I felt that cleanliness throughout could be improved-especially the pool area, which was surrounded by visibly dirty puddles. There was a strange smell throughout also. The staff were all great though! I'd choose a different hotel next time.

"Better than average beds for a good sleep, but the rooms need painting and freshening up"

3
11/08/2016

We had trepidations about our room as we walked down a carpet in dire need of cleaning. Entering the room, we were happy to find a good sized room outfitted with comfortable beds and plenty of tables, chairs and a flat-screened TV. What we didn't like was no hot water, a tub that wouldn't drain and only two washcloths. But, I don't hold that against them as they immediately came and fixed a broken flapper on the tub drain and turned the water temp control higher so we would have hotter water. I have to say I was put off by the walls that needed painting and the worn look of the overall appearance. The breakfast was fresh, good and inviting, although I would have liked some gravy for the biscuits. This was not a $99 room which is what it cost (add about $10 for taxes). We did ask for, and got, a senior discount which amounted to about $9 off. This room is more like a $70 room, so we won't be coming back here again.

"recommend staying at this hotel"

5
10/08/2016

Very clean Hotel staff was very content with giving us a deal to stay the night I would extremely recommend Heard from night staff that the owners are very involved....and you can tell. If I am ever in the area, would definitely stay there again!!

"A good choice"

5
02/08/2016

My husband and I stayed here last night. I was worried by some recent reviews I read. There was no need to be concerned. There was construction being done on the hotel next to Best Western but nothing at our hotel. We were greeted well and even received a phone call once we settled in to make sure all was to our satisfaction. It was. The room was clean and comfortable. The breakfast area had plenty of seating, was clean and had hot and cold selections. We were warmly greeted by the gentleman who attended to the area. He wanted to make sure we had all we wanted and made pleasant conversation when we spoke with him. We have become Best Western platinum members because of our positive experiences with our stays at Best Western properties. This hotel did not disappoint us.

"Super friendly staff and awesome free breakfast!"

4
01/08/2016

We stayed July 31st for one night. There are many updates happening here. The lobby and breakfast area are really nice. The staff was very friendly-even checked on us in the pool to be sure we had enough towels. Our room was clean. Having a microwave and fridge is very convenient. I would recommend staying here when passing through. The price was great too!

"My stay wasn't comfortable"

2
26/07/2016

I put in a order for 6 room they goofed that all up, we had one room without a shower curtain, and in my room we had to fix the commode so it would flush, and we could not pay for our rooms until check out and that was all messed up

"WORST Western!"

1
15/07/2016

A group of us visited June 27-29. The hotel was under construction and wreaked of cigarettes! Plastic bags and tape covered the Windows and the overall look of the property was very Tacky and unprofessional! The air did not work in my room and I was given a "house fan" - if we had not pre paid we would've left immediately! Finally - there is no elevator. My group was a mix of youth and elderly - I regret choosing this property. Several of us had the worst hotel experience we've ever had. I will never stay at another Best Western!

"Given 2 occupied rooms"

1
11/07/2016

On June 30, 2016 we checked into the hotel and given room 115. Upon trying to enter the room, we discovered someone had attached the chain from the inside. It was occupied. We went back to the lobby and given the key for room 124. Upon entering the bed had been used, and urine in the toilet! We demanded a refund, and will never go to this hotel again.

"Location and Service"

5
09/07/2016

Been staying at Best Western properties for some time and have not been disappointed so when the best I could do at the local Casino was $169 a night I called Nick Patel at the Best Western Executive Inn and I'm glad I did. Got a very nice prepared room for me and my wife at half the price. I was told before I checked in Best Western was remodeling the outside of the hotel; although there was no negative effects to our visit. However it was good to see a staff let you know and give you an opportunity to go elsewhere before checking in! No need however our stay was very nice and we had easy access to all the local attractions being right off Interstate 94 between exits 97 -98 A. All the national restaurant chains as well as local restaurants and the Lake View Square Mall is located on the same road. The signature characteristic of Best Western is cleanliness and.service and Executive Inn Battle Creek , Michigan was no different! As always the included breakfast was rock solid quality I always figure is worth at least $20 for two and much more for a family and must be taken into account at any property. Thanks to the staff for their hospitality, be sure to put this hotel at the top of your list when visiting the Battle Creek area.

"breakfast was nice"

5
07/07/2016

Was very clean, breakfast was nice and the staff was very friendly. I stayed 1 night and was very satisfied. We were 3 adults and 2 children in a queen bed room. I will stay again when I come back to Battle Creek

"Dissapointing visit."

3
25/06/2016

The outside was very plain. The personnel were very friendly and went out of their way to make us feel like we really mattered. The site manager stiffed us by not calling like we had been promised. I would probably not stay here again.

"Very friendly hotel with convenience location"

5
22/06/2016

The location is very convenience, wal-mart, target, shopping mall all very close by. The front desk is very helpful and friendly. The breakfast is awesome with many items. The amazing part is they have miso soup and rice for the breakfast. There are many restaurant close-by

"Best Western BC"

3
20/06/2016

Staff was friendly and helpful, but room was not quite up to my expectations for that price point. It was a bit small and looked over a roof. Breakfast was fine and we were able to get a parking space near the door.

"Another Pleasant Stay"

5
15/06/2016

Normally I stay at this hotel during our semi-annual golf trip which we ended up having to cancel this spring. This time I decided to make a short trip to Michigan with my wife. It was her first stay at the Best Western Executive Inn. She really enjoyed her short stay at this hotel and now she could understand why we have stayed here so many times. It is an extremely well run hotel with friendly courteous staff that want to make your stay enjoyable. She found our room to be very clean, quiet and comfortable. Our location was excellent for access to shopping, restaurants and the highway. She totally enjoyed her stay and would welcome another stay there soon.

"Battle Creek Trip"

4
13/06/2016

We stayed at this hotel to attend our nephew's high school graduation party. It was easily accessible to the highway and to shopping, restaurants and my brother's home. The hotel staff was very pleasant and accommodating. For the type of hotel, it was clean, beds were comfortable and it was quiet. We were on the first floor so were concerned about noise, but did not experience any. My main complaint is, as in most hotels (even higher quality hotels) the lighting and ventilation in the bathroom. There were no vents and as such the room was steamy after a shower. Additionally, the lighting made it very difficult to apply makeup. My suggestion to hotel room designers is to have a woman design the bathroom vanity area. Otherwise, we were pleasantly surprised and would stay here again if need be.

"Adequate, small, good location"

4
04/06/2016

We stopped by the Best Western on our way to Grand Rapids. The location was a good with a favorite donut shop, Panera Bread, and other restaurants near by. There are no sidewalks so you will jaywalk. The room was adequate and the hotel was two levels with 40 rooms? The pool was cool and our major issue was the tub. The drain wouldn't stay open when you showered so we took it out. The shower head wasn't flexible and sprayed the back wall leaving a wet bathroom floor. We told the desk attendant that this was a real hazard and liability issue. For one night this worked for us.

"Excellent stay!"

5
28/05/2016

Arrived in Battle Creek in readiness for visiting Gilmore Car Museum in nearby Hickory Corners. From the initial booking in to the final booking out, everything was superb. The staff here are first class and everyone did their utmost to ensure our needs were catered for. The breakfast was one of the best we've enjoyed and the selection, both hot and cold, was excellent. Our room on the second floor was simply furnished but of good quality and in very good shape. The bed was particularly comfortable and very large! Staff advice was invaluable and everyone was very friendly. I particularly enjoyed chatting to Nick amongst others on local matters and for advice. The hotel is having some work done in the coming years, although I beleive it is good enough as it is. Don't be put off by the appearance of the hotel next door which does detract from the Executive Inn. Once inside, the hotels' real character shines through. Overall, a very pleasant stay and well recommended.

"Annual Golf Visit"

5
24/05/2016

We stay in this hotel every year for a two week golf holiday. The hotel is ideally situated for both golf courses and restaurants, and has it's own swimming pool. The hotel is very well decorated and presented and the rooms are well appointed and spotlessly clean. We particularly appreciate the courtesy of the staff. The fact that there is a minimal staff changeover indicates a happy team. We look forward to our next stay.

"Clean, comfortable, convenient"

3
18/05/2016

Staff is efficient and congenial; breakfast is not extensive, but there's enough variety and it's satisfactory, rooms are clean and comfortable, and location is great if you want to be close to the Interstate in a quiet location.

"Girls Scouts LOVED it!"

5
18/05/2016

This was the trip that almost didn't happen. Our Girl Scout troop chose a hotel stay with a pool for their cookie reward money prize. That choice was prior to us knowing it would cost almost $800 for four rooms and a room for them to sit together for dinner. We specifically wanted a pool and a space we could serve the girls pizza and veggies (we brought with us) in the evening. In most hotels, we would have been charged for a banquet room. Here, we were able to use the breakfast dining tables and chairs. It worked great and heck 11 girls and three moms got free breakfast, and it was all under $400t! The pool was a great size for the girls and staff very helpful and friendly. They offered us extra towels without us asking, longer pool hours if desired, and made sure the breakfast bar was stocked for a group as large as ours. The only two comments with any hint at of something we didn't like was the in-room microwave overheated after our third bag of popcorn, but did start working in about 30 mins. Also we wanted rooms connected, but they were not available. Neither one of these had an adverse effect on our enjoyment. We're pretty confident the girls are going to pick this reward again next year and us moms are looking forward to it too!

"Convenient location"

4
18/05/2016

We needed a place to sleep, as we were to visit the Binder Park Zoo the next day. Super convenient location for that, and lots of places to eat/shop in the area. Very clean and nice. Breakfast is nothing to sneeze at, but with Sweetwater Donut Mill and Culver's next door, you have options.

"Nice stay for a week long business trip."

4
17/05/2016

I enjoyed my stay here. The front desk clerks I dealt with over my stay were all very friendly and helpful. They provided helpful information about the local area when asked. The hotel breakfast was always ready on time and was enjoyable. The beds were very comfortable. As a person who hasn't traveled in years, I'm still getting used to these new little square bed pillows vs. the standard rectangular pillows I'm used to. The channel availability was expansive, though I didn't watch too much t.v., but based on a previous hotel that only had 20 measly channels, this hotel had about 150, with premium hbo's and cinimax channels. My only complaint is two pronged. The little table at the far side of the room where one would usually sit and use a laptop had no outlet beneath it on the wall. The closest outlet was in the back right corner, one of the two outlet plugs was being used by a stand-up lamp. So if you needed more than one plug, you had to unplug the lamp. And if you sat on the far side of the table, it was clear that your power cord for your laptop would not reach the outlet. Secondarily, the chairs were the most horribly uncomfortable torture devices I've ever sat in. The top, back rail of the chair dug into my back due to lack of cushion support on the high-back part of the chair. With this single exception, I had a very pleasant stay. P.S. One nice perk, was that the a/c-heating unit is actually ran by a wall mounted thermostat rather than the clunky dial settings that are most prevalent in most hotels.

"Enjoyed our stay at a great price"

5
12/05/2016

The staff was attentive and polite, the rooms were clean and the breakfast was attended to throughout the morning. We stayed a week, just my son and I, and grew more fond of our "home away from home" each day. You could pay more for a newer hotel... But why would you? If we ever wind up in battle creek area again will definitely return!

"Poorly designed rooms and lackluster service"

2
30/04/2016

The night clerk wasn't at the desk when I arrived to check in, and didn't respond to the bell. I literally had to phone the hotel I was standing in just to check in. The room was cramped, e.g. there was not nearly enough room to sit at the table. Bed squeaked loudly and literally rocked back and forth. Phone is on the opposite side of the room from the bed. Carpets are drab. Breakfast was well presented but cheap and boring.

"Clean and Comfortable"

3
19/04/2016

Entire facility appeared clean and well-kept. Room was comfortable. I liked the fact the climate was controlled by an electronic thermostat and not a dial on the heat/air unit. Mattress seemed a little old. The pillows provided were tiny and uncomfortable. Overall, I was satisfied with the service.

"best in town"

5
01/04/2016

easy to get too, nice rooms and great staff also very very clean rooms. house keeping did a great job on the rooms. breakfast was hot, many of items to pick from. clean dining area to have breakfast. easy parking close to room. enjoyed my stay

"Nice Trip"

4
29/03/2016

2nd time I've stayed here at this best Western and I find it comfortable and a good price. Nothing really special but clean so it worked for us. The pool was empty almost the entire time we used it so all and all a good stay.

"good breakfast"

5
19/03/2016

hotel was nice and very clean very well managed excellent breakfast and very frindly service front desk and housekeeping staff were very helpful and knowledgeble will definetly stay here aging. thank you bestwestern of battle creek and management for the great service.

"Very compasionate lady at check in"

5
04/03/2016

We arrived in the early evening during a snow storm. Alicia checked us in, when she notice I had a mobility issue, she personally shoveled a path to our van to make things easier for us, later in the evening, she shoveled a path all around the van, so when we checked out there were no issues, she was obviously concerned that I might fall. She also recommended Culvert's next door for dinner, not only was it close, but the food was good. We enjoyed our dinner, fish and chips were excellent, and the frozen custard was as good as she said it would be. Hotel close to highway, clean comfortable bed.

"Hotel staff were all fantastic"

5
01/03/2016

It was a great stay. Hotel staff were all fantastic and helpful. The room was clean and nice. Had breakfast in the hotel and it was great and a lot of choices. Didn't use any other facilities, but the pool area looked nice

"Decent"

3
29/02/2016

This hotel is great if you are looking for a reasonable rate, with NO extras. If you are looking for fancy, this is NOT the hotel for you. But it serves its purpose as a low-end, cheaper option to the nearby expensive hotels. Rooms were clean, staff was ok, breakfast was pretty terrible. I've stayed at worse places, and I've stayed at better.

"Best Western Battle Creek"

3
17/02/2016

Hotel is fair. Too expensive for the service I got. I stayed there one night, checking in around 1 AM. Room was cold as heater was not on. I turned on and stayed on the entire night, overheating the room. Breakfast was the usual at this class of hotels.

"Okay to go again."

4
12/02/2016

We had a business conference and a family event to attend. I was looking for a reasonably priced place with a kitchenette nearby our events. Although BW did not have kitchenettes, they did have a microwave and coffee maker in our room. Along with their full complimentary breakfast, they had a cooked rice bar! That was exciting. We used the gym everyday. We would stay there again.

"Thank you to managment"

4
28/01/2016

Stayed at this hotel as a stop over - parking was a bit cramped as the hotel shares lot with another motel/hotel. Entrance to hotel parking lot was a bit tricky as a Culver's is right next door. Got into my room a few doors down from the pool entrance when a loud disturbance/argument erupted in the hall. I was afraid that this was going to be recurring through out the night and it would be difficult to sleep. The management was telling a guest to leave as their group of 20+ was exceeding hotel rules on the number of people allowed in one room. Police were called and the guests were politely removed from the premises. The night was quiet.

"Excellent in most respects"

4
27/12/2015

Our room was spacious, comfortable, and attractive, and the pool and hot tub are great, all at a very good price. The one disappointment was at breakfast; what would have been a decent spread of options was provided, but everything except the waffles was stone cold. This may have been a one-time fluke, but we were just staying the one night.

"Trip to Battle Creek"

5
10/12/2015

The place was a good quality for the money spent, clean, close to everything I needed & the room was more than adequate. In addition Alicia at the service desk did a great job & she was extremely helpful, she

"Do not know what you are asking"

3
08/12/2015

Rooms need more light. Check in host not friendly nor unfriendly, just kind of blah. Could use some customer service training. Hot breakfast was not very good and sausage made me ill. Think you should not have to have a minimum of two hundred words to complete this review. It is exasperating to try to fill this space.

"Fantastic staff....couldn't be more pleased"

5
19/11/2015

A hotel is a hotel....but this one I came to realize you are more like family. I stayed here for a week during my mothers funeral. Upon checking in a nice young gentleman was very accommodating...I for the life of me cannot remember his name but was the only male front desk staff that week. Make check in so pleasant quick and easy. Giving me directions to the funeral home and anything I needed. Called my room about 20 minutes later just to make sure I had everything I needed. Upon waking from my first night, I could hear the housekeeping staff in the hallways greeting other guests...wishing them a great day. It was so pleasant to hear them being so outgoing & personable. You don't get that at a lot of hotels & it was just pleasant to hear. Courtney & Megan were their names. My daughter left her pillows in her room when she checked out and they placed a note in my room to tell me they were at the front desk. The next couple of nights, Alicia at the front desk was so pleasant to talk to...this entire staff needs to be commended for doing such a great job. This is what makes it a place I would want to stay again. The rooms were pleasantly clean, updated and in need of no repairs. The doors did have a larger gap than normal for light to shine through at the bottom but that is the least of the worries when all of the above made up for it. I will stay here again & again and I hope the staff stays the same :) See you soon....Yooper family

"Clean, redecorated"

4
28/10/2015

This was a clean hotel. It has been recently redecorated into a modern decor. The rooms were nice and beds comfortable. The staff was efficient. The continental breakfast had a big selection to choose from. The heating/cooling unit in the hotel was very noisy. There was kids running in the hallway and you could hear everything people were saying. About ten it got quiet - or I fell asleep.

"Not Happy"

3
25/10/2015

I was here for business. The hotel itself was very clean! The beds were uncomfortable and were as hard as a rock. Breakfast was very good and they offered a lot of options. Hotel staff was very nice. No elevator, which made it difficult to to carry 6 days worth of luggage up and down the stairs. Staff did offer to help upon arrival.

"Don't Judge a Book by its Cover"

5
20/10/2015

When deciding on booking this hotel, I read the reviews from others. One of the reviews use this title, "Don't Judge a Book by its Cover." Well pleased with our stay, I am in agreement, you can not judge this establishment by its outer appearrance. The lobby is modern. The rooms were very nice and the beds were comfortable. While the water in the pool was warm, the room itself was a little nippy. The wifi was not that great, but just walk across the way to the Culver's for a good wifi signal. The staff was very friendly. We had a large group, but the staff was able to keep the continental breakfast area fully stacked with items. It had something for everyone. I would highly recommend this establishment and would come back. The location is also great- right off the expressway,close to a shopping mall and many restaurants. As a side note- it might be worth the investment to consider working with the other hotels to establish a Casino shuttle.

"Great Location, Quiet, Clean"

4
11/10/2015

We spent one night here recently on our way to Chicago. Our room was quiet, clean, spacious with 2 queen comfortable beds, high speed wifi was excellent and free. The location was great, close to shopping and several restaurants. The breakfast was good and was included in the price, good value overall. We will stay here again.

"Good Value and Quiet"

4
10/10/2015

Good value, clean, good size rooms, comfortable beds, quiet, high speed internet, breakfast included was good. Good location, close to restaurants and shopping. Walked to mall which included department stores Sears, Macy's, JC Penny and Target across street from mall.

"Nice for Bikers"

5
05/10/2015

Great place to stay. The room was new, bed was comfortable, hotel was quiet. They had a pot of rice, with all of the condiments, included with breakfast. It was a nice surprise to have a healthy choice at a hotel breakfast. Safe parking for motorcycles. Staff is very helpful.

"great experience"

5
29/09/2015

My stay at this hotel was the most enjoyable saty i have had this year the staff and the hotel were first . And i felt the rate charged was a great value. i would by all means. stay again. And i would recommend this bestwestern to others,

"Always a pleasure to stay at"

4
28/09/2015

If you are looking for an excellent location close to town, easy highway access, friendly helpful staff in a well managed hotel, quite sleep, clean rooms, comfortable bed, close to many restaurants and shopping then this is the place for you. I have stayed here for our semi-annual golf trip for the past 7 years and have not looked back. We use to stay at other local hotels prior to finding this hotel. Each trip we get two rooms for four nights.

"enjoyed my stay"

5
21/09/2015

really enjoyed my stay here. The hotel was quiet with no issues parking. Room was nice, with free wifi. I did not have any issues with the connection or speed. I liked that they had a laundry room, which we did use during our stay with no issues.

"Great value for money"

4
10/09/2015

There are not many reasonable hotel options in this area. But this hotel is the exception. Very reasonable rates for a basic amenity hotel. We were in the area for a funeral so were not in the room much, so this hotel suited our needs. Benefits: right off the interstate, great price, excellent breakfast, pool & fitness area in good condition, free wifi. Cons: bed was very very uncomfortable and did not make for a great sleep.