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We didn't like the weird intersection getting to the hotel. The hotel itself was fine and we were told that they were in the process of remodeling the whole thing. We were given a room on the 3rd floor that had already been remodeled. As someone else mentioned, the rug pattern is very different, I, too thought that it was worn but after looking more closely, I could tell that it was just the pattern. I liked the mirror in the bathroom, which could be turned brighter and there was a space that didn't steam up from the shower. Not so sure about the lights that come on from under the bed. It seemed too bright in the middle of the night (we're old so we always get up at least once) but first thing in the morning, it was better than turning on the lamps. The breakfast was good (yogurt machine was broken) with a pancake maker plus biscuits, gravy, sausage & scrambled eggs.
Noisy morning staff and maids that don't follow door sign.. enters room when service is unwanted, the carpet design choice is weird and questionable, the gravy for the biscuits and gravy tastes like cat food
To who may be interested in staying here very clean and great service breakfast was great and the ladies went beyond to take care of anything I needed You have two restaurants next door with very good food and a bar and the people are friendly
Just one night on way back from visiting relatives in WV. Nice hotel close to so much. Would stay again. Slept too late to enjoy breakfast. Beds were super comfortable and air did not run all night but cycled which was nice.
This was the absolute best hotel I have ever stayed at! The breakfast was delicious, the room was nice and the staff was amazing! Special shout out to Melisa! She always made sure we had everything for breakfast and even got me to go boxes for the kids when they slept through breakfast. I will definitely stay here again every time we come up here!
Very comfortable bed, normally not a good travel sleeper. Everyone who works there are very friendly and helpful. Front desk staff is excellent and General Manager is amazing!!! Loved the breakfasts especially the yogurt bar and pancake maker.
Super friendly staff, didn't catch the ladies name but, blond that was as working upfront was awesome. The room was very clean totally enjoyed breakfast normally the breakfast at hotels sucks. Thanks for the good advice on a dinner place blonde lady.
We booked five rooms for a youth trip, and had an excellent stay! The beds were comfy, breakfast was good, and we could walk to Adventureland from the hotel, saving us time and money on parking. In many cases walking from the hotel is closer than parking at Adventureland.
This hotel was spotless. Everywhere was clean, even hallways and pool area. Comfy beds, loved the pillows, great breakfast. This had the biggest breakfast room I've ever seen. I'd never been in a salt water pool, it was so relaxing. The location is right across the street from Adventureland park. Half mile down the road are several fast food restaurants and multiple stores.
Nice hotel and staff. Rooms are clean and comfortable. Breakfast was fair. Loved the automatic touch less pancake maker! A couple flapjacks in about 60 seconds. Competitively priced hotel near the highway and restaurants. Very satisfied customer
My experience was the exact opposite of the last time I stayed at a Best Western in Bloomington, MN where it was a complete disaster. The Altoona one was awesome. From check-in to check-out it was beyond wonderful. The attitudes was one gigantic difference. Everyone at Altoona were wonderful. They all had such positive attitudes, were very nice, and made my overall experience great.
This was a pleasant place for me to stay for the night. All the employees were helpful and made me feel welcome. The rooms were nice and clean. The wifi works well and the TVs were of generous size. The breakfast was tasty with an awesome one button pancake maker machine.
Our King size bed had a very comfortable mattress. Room was Very Clean. 5 Nice Fluffy Pillows for our heads. Nice warm, large selection of breakfast items to fill your bellies. The Peach Juice was delicious. Customer Service were very polite. Thank You!
Best Western Plus Altoona Inn Google review summary 3.9 Good 610 reviews Rooms 2.2 Location 4.7 Service 2.2 What guests are saying "Great staff, clean room, awesome breakfast area and food." "Has cookies and popcorn for customers and a nice breakfast in the morning." "The complimentary breakfast offers lots of variety of basic breakfast items." More Families 3.4 Couples 3.3 Business 3.6 Priceline 7.5/10 · 155 reviews Reviews Search reviews People often mention Sheryl Youngman 5/5 just now on Google STAFF: So very kind and helpful right from the start. Easy pre-check in made it much quicker to get our room key. ROOM: Very clean and a great value. Ugly carpet is about the only negative I have for our entire stay. Microwave, mini fridge, coffee maker, hair dryer and the usual toiletries. Excellent maid service! So sweet and helpful. THE POOL: It bears repeating. THE POOL: It's an adult-who-suffers-from-joint-pain's dream. Salt water as warm as a bathtub. Only thing missing is the Calgon. It's a small pool but not too small to have fun. Goes to 5 ft and has steps for old people like me. BREAKFAST: Pretty typical hotel fare except that it was fully stocked and immaculate and one of the many staff members was there being helpful and attentive. They have a Jetson's style pancake maker that was really cool. You can watch the machine make and cook you 2 perfect cakes and drop them on your plate. They also have a big pot of oats with toppings including sliced almonds. So good. In conclusion, my kids/grandkids moved to Iowa a few years back and I've finally found my go to hotel. Fantastic stay!
We wanted to shop at the Des Moines mall and play at the casino. We choose this location as it was close to everything we wanted to do. At check in we were greeted with a smile and our room was ready… room clean and breakfast was hot n fresh.. we will pick this location due to the owners understanding great customer service.
Breakfast is not the quality of any Best Western I have stayed at in the past. The eggs and sausage were awful. The shower didn't work and was missing parts. Just drive on to another hotel and get what you pay for.
. I appreciated the owner, he is a gentleman and a fair man. Had a little problem when i arrived and he made it right immediately. The place was clean, and the service at the front desk was courteous and friendly. Thank you
Nice and clean great customer service and breakfast was good. Not too expensive and front desk was helpful and friendly was quiet and good location Love the set up of rooms . I reçommend to anyone .
This hotel was clean and front desk staff were very courteous. The price was super reasonable for location. Location is excellent and it minutes away from shopping, Adventureland and great restaurants.
The front was excellent and check in was quick and easy! Everyone was extremely polite! The accommodations were excellent and the room was clean and inviting! Breakfast staff was excellent and food was out of this world. Best Western are the best and the first place we stay when traveling
Do not stay here unless you want extra charges to your bank account. I saw plenty of reviews saying the exact same thing after I reserved rooms and hoped for the best. However, when I reserved rooms I gave them my payment information. Upon checking in they let me know the card was already charged. Which I thought was strange, but didn't say anything. I got 2 rooms, one for me and my spouse and one for my mother in law and nephew. I was clear many times that I was paying for both rooms. Upon checking in I signed for both rooms. Later that night our nephew used his card to buy food from the gift shop. After checkout we realized they charged a whole room to his account. We checked my bank account, both rooms had indeed already been paid for. When we called to rectify the situation the hotel staff hung up on us. The charge was removed but save yourself the hassle and find another hotel.
So I had just spent 6 nights in a very nice Best Western in Greeley Colorado. Because of our great experience we choose the Best Western in Altoona Iowa. That was a mistake, as you can see from the photos it was very dirty and scary. The desk clerk was nice and possibly the breakfast, but we just wanted to get out of there. I guess I learned a lesson to not assume all motels in a chain are the same.
My Husband and I arrived to the hotel in the afternoon of Friday Sept t 16th 2022 to checked in, Altoona Iowa location. we dropped our luggage off in the room, and left. We didn't return to the room until 9PM changed and went the pool, upon our return to the room@ 10PM. We opened the sofa bed to discover, a hairbrush, hair tie, string cheese, large logos, and skittles candies. Also, a hair ball was stuck to the wall between the couch and wall, my young granddaughter cleaned up this mess, the sofa bed was not made up no sheets, pillows in cupboard just a top thin cover. It was late 10:45pm and we were tired, so we made do and went to bed. The next morning, I went straight to the Front desk & tried to reach out to the management, they were unavailable and the front desk employees did not know the name of the manager, I did finally get an email to reach out to guest services, later the girl at the FD said she did not have the authority to do more than clean the room give us a $50.00 discount. I thanked her but told her with the amount of disgust in the room, that I would like the first night of 4 taken off IAO $109.00. On Tuesday (4 days later) while at the airport I reached out again and was able to speak to the Owner of this Hotel, I asked him if the staff had told him about us and did he see the photos I sent via email, he said Yes I seen them and will take $50.00 off your stay, I said sir if you saw the photos then you know this condition of the room is totally unacceptable, and that the staff did a fine job after my first night, but he should make this right and honor my request for this unhealthy room conditions, He said no I will not take the 1 night stay off because you slept and showered in the room, he was very aggressive and argumentative, I said yes sure, it was very late, we had been on flights from 5am till 2pm, we were tired, it was late, too late and inconvenient for us to move. He then said I will refund you the $50.00 because that is what my staff already told you. I then said OK sir, if you cannot make this right then I can only share this information and pictures on trip advisor to let other guest know what to expect here, this made him very upset and he really began to yell at me now, He said don't you threaten my or I will give you nothing. at his point I hung up because of his screaming at me. 1 minute later he called me back accusing that I am talking over him, I said first of all do not speak to me in this manner, I have been nothing but civil to you and we are both overtalking each other at this point, I asked him if he was going to refund me the 1 night he said NO, only the $50.00 I then told him we were charged an additional $122.46 that showed up on my card after we had checked out, after this call I was refunded the over charge of $122.46 and $60.00 returned our account I assume this is what he gave us back? Not even one time did this man say I am sorry for this or have one ounce of empathy for the uncleaned and uninspected room, He just kept making excuses for his staff issues, or that the guest before me left it like that. He was making this out like It was my fault this room was in this bad shape. this man should not be in charge, he is not in the business of guest services. Not sure there's anything they could say now to make it right. Look around and read review before staying at any location, That's the lesson I learned here.
Black mold in the sleeping area over the window. Black mold in the bathroom. The carpeting showed tell-tale signs of having a rubber-backed area rug on it for a long time because the rubber backing from the area rug was still stuck to the carpeting! Egg "patties" for breakfast were warm but they were hard. When we arrived for our breakfast at 8am, they were already out of hash browns. There was NO meat option. We shared all of our concerns with the desk clerk as we checked out. He assured us that he and the Maintenance Mgr would look into our concerns and he would call us back later that day. Our stay was on Sep 21, 2022 and I'm writing this on Sep 27, 2022. We have YET to hear from him... We won't be staying there again.
So the lovely lady working on the evening after work was so nice and I kid you not I don't think she ever stops cleaning when she's not mopping she sweeping or wiping things down never once did she ever stop.
Our stay at the BW in Altoona was perfect for our trip to the state fair. The location is easy to get to and close to many other attractions. We were most impressed with the bed! Very comfortable & a clean room.
Things have really gone down hill since our last stay. Breakfast was sad, pancake and yogurt machines broken, eggs hard and rubber like. Carpet in our room needed to be cleaned or replaced. Bathroom had hole in the ceiling and looked like the rest was going to fall in. Over sink light had been replaced and hole left in wall. Major remodel needed.
Hotel staff were pleasant. When we entered room, it had musty smell to it, two-tone carpet did not look clean and the TV was leaning left since it's base was possibly broken. Bed was sufficient. Bathroom was cramped, even though shower-curtain was inside tub.... water still managed to leak on floor outside shower. Shower head was spraying all over the place since hard water had plugged some of it. The room had no charm to it and could definitely do with a 'face lift' and major cleaning. Besides all that, now my head's been itching since I did not check the bedding before we went to sleep. We've stayed in other Best Westerns and this will be one to avoid in the future. Unfortunately I'm going to think twice about this Hotel Brand going forward. Walking into breakfast area, garbage was piled on top of trash cans, garbage had been laid on the floor next to cans by customers, (cans should have been bigger and the 1–2-person team were NOT working feverishly to keep things clean or food restocked) .... Many of food items were not restocked, eggs and sausage gravy ladle were gob smacked with much gravy laying on plate. Coffee dispensers were coughing since they'd run out of coffee. Tables were not wiped down and the BW employees tasked with keeping this area clean and restocked were absent for most of the time. This was a cluster BLANK....
Staff were always friendly and professional. The facilities need maintenance. 1. One night there was no hot water apparently in the entire hotel 2. The carpet in our room needed scrubbing - felt sticky snd bottoms of white socks turned blackish 3. Bathroom door was warped and did not shut 4. A/C worked but would not remove humidity
The location is not great, a little hard to find from the interstate, and several blocks from restaurants. I booked it without checking reviews because we have always had good luck with Best Western. Could not believe this dilapidated building carried that name. The carpet was worn down to the backing, there was no light over the bathroom sink (burned out bulbs, and they had no replacements), the refrigerator did not work at all, the bathroom was tiny, and there was no safety grab bar inside the shower. There was a small table in the room, but no lamp near it. The breakfast was minimal, not what we usually find at a Best Western. However, I give the place two stars instead of one because the bed was OK and it was quiet, so we slept well.
Amazing staff! Great breakfast and nice warm pool. It was a surprise that it was a salt water pool, never been in one before, loved it! 10 of 10 would recommend yall stay! I am going to stay again! Everyone was so friendly!
Stayed the weekend for the IndyCar race. I wouldn't stay there again even if it was free. No in room refrigerator first night (needed for medication-luckily I had brought an ice chest). Room was not cleaned during my entire stay and I had to beg for towels. Ceiling in bathroom above the shower was ready to fall in due to a previous water leak. Room #127. Manawas to contact me after checking out..still waiting! Do yourself a favor..drive on down the road..much nicer and cleaner hotels await. Should be called Best Western Minus!
Advertised as a Best Western Plus..don't believe it. Dirty, dated and p-poor customer service. Never addressed any of my issues and failed to contact me afterwards to try and resolve the dispute. Plenty of other hotels in the area..don't give them a dime of your hard earned cash!
We have stayed at the Best Western Plus for the past few years when taking our grands to Adventureland. Room was comfortable and quiet, pool was nice, breakfast had a lot of options. My grandson left his charger in the room and didn't notice it until hours after we had checked out. Staff were able to locate it and return it to him. We'll be back!
Nice place that is walking distance to Adventureland. Room was clean but bathroom could use upgrade. Breakfast was good but missing a few items. Staff was great but seemed short handed. Kids enjoyed the pool.
Even though many of your reviews felt that this motel was very dated... it was clean and everyone was very friendly. Sometimes brand new motels can't even accomplish that. They went out of their way to make you feel comfortable, that's for sure. If we are ever back in Altoona again, we will definately stay here!
The Best Western Plus in Altoona, Iowa is the perfect place to stay for those visiting the Adventureland Park - just across the road from the hotel. The hotel itself is nicely arranged and offers the usual BW amenities including high speed wifi, exercise room with a pool next door, full breakfast and comfortable beds. The hotel is not new but the staff keeps it clean, and the price is quite reasonable considering its location.
We stay at the Altoona BW+ at least 3 times a year for livestock shows/meetings. It is in close proximity to the Iowa State Fairgrounds, just off I-80, and is close to many good restaurants, as well as Target, Fareway, etc. if we need supplies, etc. The staff is amazing-- they are efficient & friendly & go out of their way to assist guests. The hotel is clean and updated and well kept. There are laundry facilities on site. Breakfast is always good and there is plenty of ice in the machine for coolers and our rooms. The room configurations are perfect for our family and they are always accommodating to get us the rooms to meet our needs. We've been staying here for quite a few years and have not been disappointed!
After driving all day thru pouring rain, we decided we would stop for the nite and choose here. Our room was very comfortable with a king bed AND A COUCH AND CHAIR! Gotta say how wonderful it was to sit on couch rather then trying to sit on a bed! Way to go Best Western. Made our nite. Thank you
Room wasn't cleaned upon our arrival. TV never worked. Overall cleanliness of the hotel was well below average. When attempted to address with the staff, they alerted us there wasn't much they could do. Would not recommend staying here.
Older hotel but everything was very clean and worked as it should. Customer service was very nice. Breakfast wasn't anything to brag about. Eggs, no meat and gravy was cold. I just ate cereal. Mexican restaurant next door was very good and within walking distance.
We had hotel reservations at another place, they gave away our room. My son got a roomat your hotel, It was a handicapped room, and what a surprise, there was shower chair and a toilet raiser in the room. Thankfully, we did not need those. Breakfast was good.
Room was filthy whirlpool was stained and dirty bed had stains and was very stiff The continental breakfast is definitely not worth it the milk machine was broke juice machine was broke they had a tub of cream cheese for everybody to share and a gallon of milk that you were supposed to pour your own glass out of not very Covid compliant if you ask me they had watery eggs and sausage that look like it was boiled in water And setting in what I think was grease and water soup mixture I have plenty of photos I'd like to upload but the site will not let me do it save your money do not visit this hotel
Very mediocre hotel, needs some updating. Breakfast is over right at 9:00, even if you are down in the lobby, they put everything away. They offer early check-in but you have to pay for it, even if you are a member.
The motel was easy to find! Our room was very clean and cozy. The breakfast was very good! Scrambled eggs, sausage, toast, bagels, muffins, cereal, fruit, yogurt, milk, juice and more!! Very friendly staff! Would definitely stay again!!!
The motel is currently being remodeled, as in new paint and carpeting, which is always a good thing. The breakfast was hot and included biscuits and gravy, scrambled eggs and sausage. The staff were helpful and friendly. Family oriented.
This hotel was not great. They never made our beds or replaced towels. The shower only worked half way and was dirty. The sink was clogged up and the carpet is so worn that you literally cannot tell if it is brown or blue. I will not be going back.
Smoke detector off; previous guest's towel hanging on bathroom door; Room 112 had very musty odor; no tissues and little toilet paper in room; bed skirt tucked under mattress. Just not up to par compared to other BW+ locations where we've stayed.
The hotel rooms are old and worn out. The beds were wet from the humidity as well as the carpet and bathroom floor. We were moved to a new room and didn't realize till morning that the comforter was covered in urine. This just reinforces why I choose not to stay at Best Westerns anymore. The staff was the only saving grace, they were helpful but this is in no way a 3.8 rating hotel, maybe a 2.0
I always look for BW to stay in because of their rewards program. This location is conveniently located off the highway. The building and interior is in good shape but dated in it's design and decoration. It is also located close to an amusement park which I thought would be a problem especially on a weekend but it turned out not to be a problem. There are 2 restaurants within walking distance
We generally choose Best Western hotels. Good reservation website and rewards program, expectedly good beds and up to recently, good wifi. Also generally big rooms and bathrooms. This Best Western hotel suggests that such standard is not being met any more. Our room was inexplicably small - dirty and faded furniture and seems that every penny that could be saved, it has been:no butter offered at breakfast, Our room chairs were stained and no one seemed to care. Staff was helpful and friendly. Location is good if driving through, quiet room. Good guest laundry.
Our room would not cool below 76 degrees even when it got to 57 degrees outside in the morning. Something is obviously wrong here. When notifying staff, they know but seemed to have hands tied. I saw may units with portable units venting the hot air out slightly open windows. My conclusion is that the ownership does not want to invest money into this facility and instead milk for cash flow.
I don't know why this hotel gets so many negative reviews. We had a hot tub room on the second floor, room was clean, hotel was quiet. some minor issues with trash can out front piling up fast, but not the biggest worry. Breakfast was tasty & hot I would stay here again and location is also very close to adventureland and casino.
The hotel is right across the street. So we were able to walk across the street and around which was great!! The hotel itself was pretty nice and it looked like they were trying to make updates. It had a smaller pool which was great for our kids!! Customer service were really nice people to talk to!
I'm an employee at a Best Western and have yet to leave a negative review, until now. The beds are cozy, good working ac, and great location! Directly across from Adventureland! The room itself has far too much furniture in it. I ended up moving some things around in order for us to move comfortably. Maybe ditch the table and chairs. Our phone had a dial tone but wasn't functioning. The toilet chain kept falling off, and someone's shorts, underwear, and boxers were left hanging up on the back of our bathroom door. There weren't any waffles for breakfast which I found very odd. This was the first Best Western I've been to that doesn't have coffee available at all times. As an avid coffee drinker it was disappointing. The day of our checkout, the housekeeper tried walking in to our room at 9am and didn't even bother to knock. Thankfully our safety latch was on. There was a very kind man name Rene who offered to help us with our luggage rack. Which makes me bring up the very narrow doorways. I can't imagine trying to wedge a wheelchair or walker through some of the door ways. With some minor tweaks, this hotel has many possibilities to be something amazing!
There is no room to even move in our room. Stupid entertainment center took up the whole room. The breakfast was not fit to be eaten because of the salt. 7 people were eating and they couldn't eat the eggs or sausage gravy.
No carpet in room only the rubber padding. Room smelled like a gym locker. Breakfast was gross. No one at the front desk. People pounding on the doors at 2:30am trying to get in the side door. Elevator was broke and we were put next to the staircase which was used 24hrs a day. Curtains didn't close all the way so it was sunny very early morning. Very very dirty hotel paying $125 per night. Pure nightmare.
We stayed here while showing our vehicle at the Goodguys car show at the Iowa State Fairgrounds. This was only a short drive from the fairgrounds. We appreciated having a grassy area next to the parking lot to sit with our friends and visit. There's a couple of restaurants adjacent to the hotel, an amusement park across the street, and an outlet mall just a couple of minutes away.
The grout on the bathroom floor badly needs cleaning. Two places on the walls where the shower rod use to be located before it was moved need to be painted. The chair footrest was stained and needs cleaning or replacing.
Great staff, early breakfast was provided to us due to our travel schedule. This was very much appreciated. The hotel is located in close proximity to the main interstate that we were traveling and within walking distance to great restaurants.
We stayed here two times in the matter of 1 week. We were headed west on vacation and this was our mid way stop. We stayed at the same Best Western on the way there and on the way back. Both of our rooms were not clean. Soap Scum on the bathroom walls on the way back, chunks of soap on the walls in the bathroom, hair on the walls i the bathroom. Something like dirt on the shower curtain. On our first stay there was toothpaste in the sink and on the faucet. We got in so late both times with over 15 hours of driving that we didn't care and just went to bed. However, I did report it to the desk on our way out. i'm sure they would have given us a different room. However with Covid, you would think they would be extra careful, and we were not confident that the next room would be any cleaner, given both experiences
I believe the carpet in the hotel rooms is in desperate need of replacement and was quite disappointed, especially given the cost of our stay. I look forward to the day when hotels offer waffles as a breakfast option. The hotel is located directly across from Adventure Land if you are planning to visit. Our family enjoyed the unique Rooftop bar & grill restaurant next door with live music, although it was a LONG wait because they were understaffed.
We stayed overnight at this location while attending an event at the Adventureland resort. The front desk staff were so kind and attentive to our needs. They ensured we had everything we needed and started our stay off with a pleasant experience. The rooms were clean and comfortable. The location was across the street from Adventureland. I do intend to stay here again.
I was a bit disappointed with this property. The entrance from the back was not cleaned nor secure and smelled like urine. The room was adequate but whomever designed the location of the toilet and sink needs to go back to school. I did not receive my scheduled wake-up call. The manager with whom I interacted with was the lone bright spot. Kudos to her. This property was not up to what I had come to expect of a Best Western.
This hotel was very clean and updated. Bed and pillows were good. Very quiet. Staff was very friendly and hoped our stay was comfortable, and it was. At this time, there is no hot breakfast but a restaurant next door was suggested. Excellent stay.
Room was very clean. We found the rug in the room a very strange pattern. At first, we thought it was worn threadbare, but then realized it was just a very strange pattern. Internet seemed to be a bit weak in the room, depending where you were in the room. The toilet was an unusual shape, and the toilet seat was slightly smaller than the toilet. More options on the breakfast, please. One of the two beds "squawked" with every move. The bed seemed old and in need of replacement. Regarding Value: Though staying here was fine, and we would stay here again, we found it strange that this "Plus" hotel was more expensive than the less expensive "Sure Stay" we stayed in a night earlier. Why was a "Sure Stay" nicer than this "Plus"?
No room service. No breakfast. Ran out of towels numerous times. Cut stay short due to poor conditions. Little to no staff to clean. New carpet placed on old carpet but not tacked down. Often waited at front desk for help getting room keys to work while staff was smoking outside
Friendly front desk staff. The room was very clean. Hotel was quiet. Sad that continebtial breakfast was unable to be served due to covid. The hotel was easy to find. Liked the view of Adventure Land.
Stayed here for work many nights and weeks. The staff is friendly and they keep the place clean. Room placement was easy and quiet. The tv has many channels and the rooms on the end were bigger so it makes it nice to spread out. Fridge, microwave, shower/tub, sink, iron, desk, chair, couch, table window style HVAC, newer beds, wardrobe, door locks, pool, workout cable machine, elliptical, sitting bike, small dumbbells. New carpet and paint in the hallways
Great care is taken by the entire staff,Any problems were attended to asap The breakfast was as always,top shelf.care was taken in all services and the staff and management went above and beyond to assure patron's needs were met or exceeded.
This facility really needs more updating. It is adequate but not up to par with most Best Western facilities. The location is good. The people are nice. The breakfast was okay. It just appears to be old and more run down. It needs a facelift.
I had a great experience at this BW mainly due to the amazing staff! The front desk person went above and beyond. Even though they are going through a remodel everything was very clean and welcoming. Highly recommend!
do not stay here. this place should never be even considered a Best Western Plus. very worn carpet, smells that made me wash everything when i got home, just from being in the room! outside doors that are obviously never locked. very dated and worn, it doesn't need an upgrade it needs to be torn down ad totally rebuilt. I have never given a negative review before but this place inspired me. Staff that made you feel like you were interrupting their life. I would never recommend this place even though it is in a convienent place, it is a dump! as i said, do not stay here.
We have stayed at this hotel a couple of times. The front desk receptionist was very friendly upon checkin. She mentioned they would have cookies available within 15 minutes, and they did. The room had been remodeled and was very nice for what we paid. The breakfast hostess was very helpful and nice. There was some remodeling going on so there were some areas that were unattractive right now.
I have to say I was pleased with our experience with this hotel. They are doing some work, so we had to dodge a bit of supplies and huge rolled up carpet in the hall but other than that room was clean, beds comfy, had decent amount of garbage cans (yes I've run into places that have literally one tiny can) and had plentiful storage. My one complaint is breakfast. For a plus they only had eggs, sausage, cereal and oatmeal. While for me oatmeal was fine, my husband likes biscuits and gravy, pancakes, waffles that sort. Again though this wasn't a major issue because I feel cleanliness and comfort are bigger issues and in my opinion they provided that 100%. I would recommend this Hotel!
great place to stay great value for the price very professional, friendly staff who are a definate plus for this location I've stayed at this location the last 4/5 years in a row will stay here again when in the Des Miones area
I always stay here when in town. They are updating the rooms as i type this. And i love the TV and the easy use of the remote. And the employees are always friendly and very helpful. This is a great area for meal options.
I stayed at this hotel in June and October of 2019, and got bed bug bites both times In October the bites were so bad that I had to go to urgent care to be treated. When I stayed in June of 2019 the hotel had the room inspected by Orkin and they found bed bugs and had the room cleaned. After my stay in October they called Orkin again and said the room was found to be clean. I called Orkin and asked for a copy of the inspection report. I was told they did not complete a report as it was a free inspection. DO NOT STAY HERE!
This was the second worse hotel I have stayed in. It was dirty, the pool smelled like pee, and it took almost half an hour to get checked in. I will never stay here again. It is in a great location, that is good.
We arrived after a football game, very late at night and we're unsure how to redeem points for our stay. The next morning staff figures it out and we were able to cover our stay under my points. We really appreciate the extra assistance when they had a wedding party and were very busy!
Yesterday (September 3rd 2019) a friend of mine and I decided to stay at this beautiful magnificent hotel in the heart of Altoona, Iowa. When my friend and I arrived, he and I were getting ready to see a KISS (band) show in downtown Des Moines. I was preparing my self for the concert dressed as none other than GENE SIMMONS! One of the hotel staff members helped me with my makeup, took her time, and did a WONDERFUL job! The hotel assistant was named Brandi and thank you so much Brandi and The Altoona Iowa Best Western staff! -Damien Jacobson
The room was clean enough but found earrings in the bathroom so questionable. Rooms were a little tight - not spacious. Small bathroom area, sink a little tight for space. Front desk person was friendly. Workout room was fine. The mattress was one of those you felt like you were rolling into the middle of it some. Breakfast was good. Gluten free items were eggs, sausage and yogurt. Biscuits and gravy, pancake machine, cereals, muffins, fruit, Orange, cranberry and apple juice. Green Tea (don't always see that) Overall the hotel was good and we would return.
Very satisfied with our stay and so close to the Adventureland Park and Casino/Racetrack and most all Venues. The front desk was very helpful with advice to save money and time at the events we wished to attend. We found the room clean, spacious and was equipped with all the accessories to meet our needs. When returning to this area I will once again be staying at the Best Western.
We chose this hotel as BW members to go to the Iowa State Fair, and were happy with our choice. We were welcomed by Karla and Brandie who were so pleasant, had no issue with my requests to use gift cards and to get bonus points for declining housekeeping. They invited us for cookies and popcorn daily 5-7pm in addition to breakfasts each day. The pool was so nice and warm, 84 degrees, and felt great after walking 5 miles at the Fair. Our room was so comfortable, the bed was great, and we appreciated a rail exiting the tub. Special appreciation to Will at the Front Desk who provided cookies and milk for me when my husband had a low blood sugar reaction; he was happy to help and says he always looks our for his people. I cannot tell you how much I appreciated Karla's smiles. These folks made us feel so welcome. I would stay here again. Thank you!!!
Warm, friendly, welcoming, highly professional and efficient staff will keep me coming back. Excellent breakfast - lots of variety, and staff kept options well-supplied in a busy breakfast room. Late afternoon snack was a great touch! Many thanks to K at the front desk who helped me get in a day early and then upgraded my room - Thank You!
Outdated motel rooms and noise was a big issue.we had kids all night jumping up/down on floor above us.Very convenient location as amusement park next door but I would highly recommend you book too floor if you want any sleep lol
the staff was very helpful and friendly. our room was very clean. the beds were harder than we are use to and the toliet seat moved when you sat on it. Other than those very small things we would recommend staying here expecially if you were going to Adventureland Park like we did. It is so easy to find and right by the park.
Enjoyable stay, nice clean motel, friendly helpful staff! Rooms were clean and quiet. Motel is next to Adventureland so we were able to walk over to the park. Breakfast was good, good selection of food.
Convenient, clean, friendly, value, a motel that is on my list when I travel. The staff was friendly and helpful and the breakfast has a nice selection. I really enjoy the coffee bar as its always available.
Just a simple motel for a good nights sleep! Would stay here again if we just needed a good place to sleep. Check in was annoying since we were ignored until we rang the bell 5 or 6 times. Check out was speedy fast!
We stayed for one night at this location on our way home from Wisconsin, and we absolutely loved our time here. The hotel is conveniently located RIGHT across from Adventureland (which we did not visit), but you couldn't ask for a better location. We were close enough to plenty of dining options. All the staff were very attentive and professional. And we even received WARM cookies at check-in! Would definitely recommend.
We just stayed at this hotel. In town for a big car show. Since it was a holiday weekend the rate was double of what they normally charge. Rooms were musty and damp. Our bathroom light above vanity did not work. I asked twice for it to be fixed. It never was. Had a damp swimsuit hanging for 2 days. It never dried, rooms dank, dirty and depressing. Would of gave zero stars if I could of. Not only were the rooms subpar the staff could of cared less when issues were brought to their attention. For 160 a night totally unacceptable. This was a 50 a night room at best.
This was a great place to stay! I stayed with my sisters here before heading to the park the next day. It was clean, staff were friendly, and it had everything we needed. My older sister is super nit-picky about cleanliness of hotel rooms, and this room was very clean and met all of our standards.
Very friendly staff and great breakfast. We love the popcorn and cookies in the evening. We could walk right over to Adventureland and didn't have to pay to park. We will definitely be back to stay here again when we are in Altoona.
Clean and neat. Great breakfast and WiFi. The pool and exercise room were both very well kept. Great location with easy access to nearby entertainment, food places and shopping centers. What makes this hotel stand out, though, is the staff and service. Best Westerns are always safe bets as far as I'm concerned but this one has blown me away. Everyone we encountered was so nice and helpful. You could tell these people really cared about you having a nice stay. I won't stay anywhere else from now on when visiting my brother and his family.
I had a very good stay at this hotel. The staff were friendly, room was nice and clean, and the price was good. They have a large breakfast selection compared to other hotels in this price range. They were also willing to let me park my large truck and trailer in the lot. Didn't spend much time here since I was at work most of the day, but was a great place to wind down and sleep.
I have spent a lot of time at this hotel in the past, but it has been about three years. Nothing has changed. Robin and the rest of the staff are great. (although I do miss Karla. Hopefully she will be back soon.) The room was large and comfortable.The breakfast was delicious. Lots of choices and if you walk away hungry its your fault. I can't say enough good about the place. As I said in the beginning I spent a lot of time at the hotel a few years ago (3 days a week for about 6 months), and it was just like coming home. Chose this place and you can't go wrong.
The hotel was very clean and comfortable. The staff was great! I booked late so had to pay a higher rate, but the hotel was very good I will stay there again if I'm in the area. I can't speak to the pool ect I never use them.
Check in person was rude - chuckled at us and said they do not honor our booking.com reservation. His attitude was very frustrating. He charged us the full rate and said there is no discounts because its the last room available in a 30 mile radius. It just wasn't a good experience.
This is a well located hotel, just off I-80 in Altoona, IA. Cheerful and welcoming employees. We stayed here for one night, Room 328. Quiet, comfortable night for the most part. Flat screen TV, fridge, microwave, coffee maker in room. Good closet space. I will say that the furniture seemed slightly too big for the room, that made maneuvering through the room a little tight. Not a deal breaker, but it would be pretty difficult have more than two people in this room for and extended period. Good lighting with plenty of places to plug in your electronics for charging. We had a two-queen room for a good rate. One of the queen beds in the room must have an old spring mattress. My husband slept in that one. Every time he turned over there was a very annoying squeaking noise that woke me up a few times. Also, the toilet seat in our room was very loose. Everything was clean, but this hotel needs a little detailing. The hallway carpet is frayed and worn in a few spots. The breakfast was pretty good, eggs, bagels, fruit, pancakes. Good coffee. Bathroom was clean. The front door of this hotel has a somewhat awkward configuration that makes it a little difficult to maneuver the luggage cart in and out. This hotel is great for a night or two stopover, and we will be back this way in July. We would definitely stay here again.
Just a great overall experience at this hotel. I stay over 50 nights a year at this location. The Staff is very nice and helpful. Robin, Karla, Will, and Corey are the best. The rooms are clean and the beds comfortable. The popcorn and cookies are great.
Traveling and needed a place to stay for the night. We checked in. The lady at the desk said that it would be $126 when she gave me the room keys. The TV in our room didnt work. She came up to work on it and after about 45 minutes, she moved us to another room. She also said that she would give us the Managers Rate. The TV worked, however the next morning I woke up to itching like crazy. I had several red welts on my back from bug bites. We went to check out and our charges were $112. Wow...small discount. The guy said that our original charge was $156 down to $112. I told him that we were told $126. He just shrugged his shoulders. The breakfast was cold and a trickle of milk an hour in to the breakfast service. So beware of the charges they tell you and what you actually get charged. Plus, bring bug spray if you want a good nights sleep. Mark this off our list of returning here.
I made arrangements for my son and his friend to stay here on their trip to Michigan from Arizona. Robin and Carla were super sweet and helpful when I called to make arrangements for them and their check in/check out. They both made their experience a great experience after traveling for 21 hours. They said they had a great stay.....nice and clean room and a good breakfast. They also used they gym which was decent. They are both cross fitters so they do have high expectations. Thanks for taking good care of my son Robin & Carla!!
I travel to and stay in the Des Moines area approximately 50 night per year. I always stay at the Best Western Plus Altoona Inn. Easy check in and check out. The rooms are clean and comfortable and the friendly staff (Karla, Robin, Corey, Will) make the stay a great experience. The popcorn and cookies are good to.
Karla and staff are great. Clean rooms, hot pool, nice breakfast. Have stayed twice in the last 2 years and have always left happy. I travel 250 days a year for work and this place will always be our go to. Great location to attractions, food, drinks. The hotel is clean and the staff are very attentive to needs.
Karla and Corey and WIll were great. We enjoyed a great breakfast and the pool was nice and warm. The popcorn and cookies at night were just what we needed. We cant wait to come back when Adventureland opens.
The staff at this Best Western Plus is what makes it stand apart! Shelli was so helpful over the phone and remembered me when we checked in, and Corey! There's a reason so many reviews mention him! He's just the best - truly went above and beyond in the early morning hours! The hotel itself is conveniently located less than a mile from Target and Wal-Mart for any forgotten items, and several restaurants and outlet shopping are a short drive as well. We will definitely stay here again in the future - thanks for everything, BW staff!
Been coming here past couple years for softball tournaments good location with restaurants close by decent breakfast, Thanks for looking after Us Corey, we will be returning jux hoping the weather is nicer next time
Nice hotel, clean rooms, Corey working overnight at the front desk was awesome. The breakfast was decent and the pool was nice. I would stay here again. This is our second stay here and would stay again.
I tip my hat to the staff here..Cory and Robyn are the best...the whole staff is amazing and are great to be around..from the time you walk in till you leave..very professional...keep up the hard work..thanks for everything
Great stay. Staff was very accommodating and helpful. Breakfast consisted of a wide variety, and they also had great biscuits and Gravy. Provided local maps and details on the local areas, along with favorite must-do activities.
Great Staff. Corey was very helpful when I needed to extend my stay for a few extra hours due to adverse weather conditions . Corey went out of his way to make sure my stay was comfortable. The only problem I had was that my room was supposed to have a bathtub and I ended up with a handicap room with a walk in shower. I understand though as this was a very busy time and that was probably all they could provide me with. The morning breakfast was fantastic and all items that were warmed remained hot. the variety was very good. I would recommend this place to anyone as long as they didn't want a hot tub as this motel doesn't have one.
This is the 2nd time I have stayed here on business. The first time 1 week and the 2nd 4 weeks. I work nights and had restful sleep during the day. Housekeeping was very responsive to my needs, I had a very nice breakfast when I arrived back in the morning and Corey was always friendly and always made sure that was freshly brewed coffee to start my night.
We spent the weekend in Des Moines, is for the pigeon show, we go every year and stay at the best western in altoona, always happy the staff, the breakfast is very good and ready at 6 am, the rooms are clean and comfortable and the price is good.
The hotel seemed clean enough. Staff sent us in the wrong direction for our room. He had us park on the wrong end of the building. So we had to literally walk all the way to the other end. Which was not really a long walk unless you have an issues walking in the first place. Our heat/air conditioning was a bit noisy, the vent in the bathroom did not work, and the bath tub faucet leaked (we couldn't hear it in the other room but still). Oh and they had outlets covered up by their head boards.
My family stayed here about 4 years ago and we unanimously agreed to never stay again. Well, I broke that agreement and decided after this much time and reporting my problems before that they'd be better this time. I was wrong. Internet was absolutely awful, we got up early to hit breakfast before they ran out of stuff yet they still did, hot water and coffee were regularly out, room had no pluses to it, staff was not helpful. Even my teenage daughter questioned this hotel being a "plus". There was no pluses about it. We were Highly disappointed....again. They won't get a 3rd time out of me. Fool me once, shame one you, Fool me twice, shame on me.
No clue what the Plus was when it cane to this Best Western Plus. Except maybe the exterior. Room was kne of the smallest i have stayed in. No room to move around. Cheap older looking furnishings. Chair seats disgustingly stained. Musty, possibly moldy odor to the room. For some reason Breakfast ends at 9 which in this case meant most of things had been tore down or sitting out uncovered and no longer warm at 9
We stay at this hotel at least one weekend every month and some months we are here 2 weekends! Best Western Plus at the Altoona,Iowa location has excellent staff and accomadations. We are very happy with the quality and value of this hotel!!
This is a great hotel and very comfortable. We did encounter two minor problems which were handled by the Assistant Manager to our satisfaction,. It is located next to Adventureland, but we heard not noise from it. I would stay here again.
The location is a plus if you are planning to go to Adventureland Park. The rooms are average size and comfortable for a hotel. The staff are friendly and accommodating for your needs. The pool is quite good sized but was closed when we were there. Breakfast is decent for a hotel breakfast plus the price is included in the price. We had some minor issues that the management were great at comping for those issues. Been staying at this Best Western for about 5 years and will continue to in the future.
I arrived later in the evening around 8:30 or 9:00p.m. I had booked online but had to wait quite awhile for someone to come to the desk to check me in. The rooms are a nice size and the bathroom is pretty big. I always check bedding upon arrival and I wasn't impressed. The sheets appeared to be clean but the mattress cover on one bed was soiled and the other one wasn't even all the way on the bed. I slept on top of the two sheets with a towel on the mattress. The TV couldn't pick up a signal but it was too late by then to have someone come and fiddle with it. There was also a tear in the carpeting. All that said, the breakfast hostess was very nice and she worked hard at keeping everything looking nice and appealing. I'm not sure I would recommend this hotel, despite its nice location, until they have revamped their housekeeping and done some needed updates such as carpeting. I expected more from a Best Western PLUS.
Very nice hotel. The room was spacious and very clean. The staff were helpful and courteous. The breakfast was great with a very good selection and plenty of food. It is within 10 minutes to the State Fair.
Very thankful the hotel held my room for me even tho I arrived very late during the state fair. Honored my discounts and I got the last room for the night. Very good service and friendly staff. If you're passing through for business or leisure I would recommend this Best Western for the night.
This was the first time we stayed at a BW. The staff here were so very nice at accomodating for special needs. The room was clean. The hotel is literally right across a small street from Adventureland. You can hike there in 5 minutes. Breakfast is normal continental. Highlight is being able to make your own parfait. We'll def be back next year! Didn't get much pic except of my yogurt with some of the toppings that was available.
A very well kept hotel, very clean and the staff is friendly and willing to answer questions or help in any way they can. The aroma of fresh baked cookies was very inviting and they tasted great! Easy assess from I-80
Nice hotel, great employees. Didn't take advantage of the free cookies or breakfast. Check in was fast and very friendly. Room was clean and comfy. Close to Adventureland and Prairie Meadows, Free Wifi worked great.
We were happy with this hotel. The price was affordable; the staff was helpful; breakfast was surprisingly adequate; we walked to the park; we had very few issues; we received a discount at Spectators restaurant for mentioning our hotel.
James went above and beyond to ensure we enjoyed our stay. We were in town for a slowpitch softball tournament and our first game was at 7:30am. We had to leave Omaha at 4:15am to make game time so we were already tired when we showed up. We won the first game so our next game was at 2pm. We stopped by the hotel around 8:45-9am to see if there was possibly a room available to check in and take a quick nap. James said that they were completely booked the night before and no rooms were available yet but I left my number and he said he would call when a room became available...he figured one would be open around noon. He called me around 11:30am and said that we could check in. We were super grateful for James as we needed that nap...ended the tournament 6-0 and tourney champs. Props to James for making our stay fantastic!!
There were 4 siblings and spouses gathering for the weekend. The staff was very accommodating, there was an area where we were allowed to gather, and the staff kept us supplied with coffee and cookies. The rooms were nice and comfortable. We liked the location because it was near the sites we wanted to visit.
From the beginning we loved how the staff treats their customers. Upon check-in, no wait time because, they already had our keys and paperwork ready. Corey went out of his way to help me that evening when I needed coins for laundry. We stayed for 3 days 2 nights beginning on Friday afternoon. My girls loved the warm temperature pool. Room was the perfect size for my family and beds and pillows, the best we have ever had in a hotel and we've stayed in plenty. Breakfast was really good, from the mini pancakes to the yogurt machine that dispensed fresh yogurt for you! Saturday evening the front desk staff was very accommodating and helped out with a little situation that we encountered and just overall made our stay very pleasant. As if all of that weren't enough; I actually forgot a few items, one of which had sentimental value and they were kind enough to mail it to our home! My husband said that we will be making this our hotel for every Iowa visit that we make!
Karla and Robin were extremely helpful with planning a future reservation. The quality of the service and friendly atmosphere made my stay a comfortable experience. I highly recommend the Best Western for its value at a reasonable cost.
Staff was friendly. Room was clean. Breakfast was good. West door was never locked so no key card needed to get in. That should be fixed. Accommodated a large group without much issue. Had a late night and manager was good working with us.
We stay here at least 7 times a year for 2 nights. Staff always remembers us and is friendly and efficient. Rooms are clean. We will continue to stay as long as we keep doing business in Des Moines. Sometimes the breakfast pancake machine doesn't work the greatest but not staffs fault.
The room was clean, and the staff was very easy to work with. We were in town for a rabbit convention and only planned to stay one night, but with the storms coming in we decided two would be better for clear roads. They worked with us, made sure we had the same room, on first floor. I took two of my kids with, they really enjoyed the pool. It is not a very big pool, if too many guests are there it would get crowed fast, no hot tub. Kids still had fun, you are close to many attractions, and we were only 12 minutes from the State Fair Grounds that the convention was at. We will try to stay here again if the family comes back for summer vacation. Breakfast was good as well.
Booked a suite for family. Room seriously needed some updating and cleaning. Seemed like it was one thing after another. We had a king bed and a sofa sleeper but only had 2 pillows. Called for more but they had none and brought 2 blankets to use instead. Then I realized we had only one towel and they did supply more. The front desk clerk was nice but this hotel lacked the basics one would expect.
We stayed one night while in town visiting friends. The hotel staff was pleasant and helpful. We enjoyed the pool area, the water was comfortable and not too cold! The beds were less comfortable than I'd like. Breakfast had a lot of variety, including sausage and eggs. Everything seemed clean and in order.
We decided at the last-minute to stop in Altoona, which meant we arrived very late. We didn't pay much attention to anything upon check-in outside of our room. The room was very clean and appeared to be recently remodeled. Since we were only stopping for the night, we really didn't take advantage of the pool or exercise facility, but we did enjoy the breakfast. Although it was the typical "free" breakfast, somehow it seemed a step above the rest. The attendant was very sweet and kept the area spotless, as well as stocked. There were more toppings out for yogurt or oatmeal than I have ever seen at a hotel like this. Instead of the typical waffle maker there was a pancake maker. I'm not sure it is really any better or worse, just sort of nice to see something different. There was also fresh fruit, which was nice. We had a comfortable stay.
was a spur of the moment stay and the experiece and service of the staff is above and beyond any needs we had were takin care of. corey is the epitome of midwest kindness and i appreciate his charisma a wonderful gem in Altoona iowa
Sink and bathtub backed up. No one to fix, only thing they could do was move to another room.When left 1 night early, said no refund then said general manager would refund when comes in. So far, no refund.
We stayed here during the week between Christmas and New Years. The hotel was pretty empty and that was ok. The beds were very nice, comfortable and plenty of pillow choices. We shared a double queen room with our young sons, and there was plenty of room. We enjoyed the simple hot breakfast, but each day another item was broken ,either toaster or pancake machine. The pool is very nice, its hot and has tables and chairs around it. We would stay again for sure, when Adventure land is closed (would not like the noise,its literally on other side of parking lot)
Thank you Carla and the staff. I stay one to two days a week for the past 2 months and I do not have one complaint. They are always very accommodating and this is a very convenient location. They are right next to Adventure Land amusement park and Prairie Meadows Casino. Woody
I stay at this Hotel 1 to 2 nights per week in the fall and winter months. They have a very friendly staff. Karla always remembers my name and is very helpful when I call for a reservation. Tiffany and Corey are always friendly and helpful also. The rooms have great beds and the hotel location is easy to get to and close to several great restaurants
I have stayed many, many years at this hotel and have an awesome stay. Very friendly staff and willing to help you any way they can. Great morning breakfast (more then just donuts and coffee) and very clean environment.
The kind, helpful, accommodating staff are why I continue to return to this hotel for both business and leisure. The hotel is not fancy and is starting to show wear, but is always clean and the staff are great! They automatically take care of my rewards points and remind me of special offers. They go out of their way to ensure my needs are taken care of and my stay is pleasant.
Was here on leisure, just to get away. employees all very helpful, plenty selections to choose from at breakfast. Karla at check out was so kind. Also, went down to take a swim before it closed, and it was so clean and nice and warm!! Will stay again!!!!!
Lori at the front desk is amazing! She went above and beyond to help us out! Loved that at check in she gave us a list of restaurants to try out. I would highly recommend this hotel it has great rooms and it is a quiet hotel. Very accommodating for your needs.
While on a business trip in Altoona Iowa my best idea was to stay at this hotel. It is in an excellent location near everything and a few minutes from Des Moines with even more to try and fit in. For any reason in Altoona this is the place to stay.
Clean Place Corey was very helpful. Works nights and was very joyful and made me want to stay here again. It is Central located in the price was good competitive with other places. Don't think you'll have to worry about meth heads around the area.
Nice clean motel with friendly staff and lots of parking. Location is close to a lot of food choices. Beds are very comfortable and lots of flow in the showers. Hot coffee in the lobby and cookies in the afternoon.
Stopped for the night as we wanted to go to the outlet mall, casino and adventure land. Adventure Land and the casino are just around the corner and the outlet mall less than a mile away. The hotel was clean and comfortable and had the usual Best Western expanded breakfast which was quite good.
The people that work there are excellent, caring and accommodating. Bonnie makes sure everyone has what they need for breakfast, you can tell she wants you to be happy. Tish at the front desk, is one of the most knowledgeable, helpful, companionate person I have ever met. They all do great work and want to genially help you. I stayed the week before and left some of my Clothes, Carla let me know they kept them for me knowing I would be back. Best treatment you could ever imagine great people.
My stay at this hotel was great the staff front desk and cleaning staff are impeccable. Corey from the morning was always extremely helpful and efficient he along with the other staff carried themselves well in a professional manor
Super place, nice and quiet. Lots of food options within a mile. Great rooms. Super helpful and friendly staff. Second stay for me. The breakfast is always hot and delicious. I will stay again anytime I am in the area.
The heater was set at 67 when we arrived and it was hot in room. Set it at 65 and later to 62 and the heater kept coming on throughout the night at random. I finally turned it off. I mentioned this at checkout, and he said that a possible broken thermostat. The agent did not make any notes, so it seemed like it may not get fixed.
Corey is awesome. He helps me out so much when I come to town and stay at the Best Western for work. I always know I can count on him to take care of my room. Any problems with my stay, and he makes sure that it gets taken care of.
The employees at this hotel are very friendly and helpful! Karla is full of energy at the front desk Bonnie is one of the kindest people you will meet anywhere and she does a great job with the breakfast area! The hotel is very clean. The rooms are a bit small and the property is a somewhat dated, but plenty big for us, and it serves our needs. Plus, the people who work here make this a must-stay for us when we are passing through on I-80. Also, conveniently located near amusement park and casino.
The guest speaker stayed in the motel for three nights with much pleasure and there was excellent distance from the motel to the centre to drive around. My pleasure to stay, relax and watch the final baseball playoff on TV quietly!
I have used this hotel as a base for business travel. It is convenient and has a number of attractions in the area. I have also extended my stay over a weekend to include the racetrack and Amana Colonies. This hotel has a shuttle to Prairie Meadows that is nice if you just don't want to drive somewhere for dinner or a little entertainment.
As always, my recent experience at Best Western in Altoona was top-notch. Service was excellent and staff was very friendly and helpful. A special shout-out to Carla for her welcoming presence. Rooms are clean and rates are a bargain.
Stayed at this hotel 3 times before. Made this our half way stop destination. Room this time was very hot when we opened the door, outside temp was in high 60's. AC did not work well enough to make the room comfortable. Made comment to desk clerk when we left to get dinner that the room was very hot. Desk clerk did not acknowledge my comment. Granddaughter next morning after we checked our early in AM and our way to our destination complained of itchy bite marks on her face and arms. She did not have these when we arrived at this hotel. Neither my husband nor I had any marks. Possible problem at this hotel??
Everything very good except on our last day housekeeping came before 0800 to try and clean the room. Put your "Do Not Disturb" sign in the room key slot the night before. Hey, we were on vacation and get up later after a full day, come on...0800, checkout isn't until 1100.
By the time taxes were added this place cost me over a hundred bucks. I could have gotten a better room at a motel 6 for a lot less money. The room was small, very small. Two people could not walk past each other. The only closet was a homemade thing of wood that could be moved around. The room we were in had been a smoking room when the joint was a "Heartland Motel and you could tell it. The beds were comfortable and the bathroom was okay. Thank goodness the ladies who worked there were great and could not do enough to help. The breakfast was good. I would go back there for the people but I could not force myself to stay in the crummy place again. This place butchers the Best Western trade mark. The sleep quality was marked down because of the smell.
Great location. Easy to get to. Friendly staff. Good breakfast. Just a nice place to stay. Liked the fitness center comfortable not to hot. Nice pool area for families. Check in and check out was made pleasant and easy. The free cookies after 5:00 is a nice perk.
The motel was clean and well kept, but Corey the motel manager is why we're paying this compliment. We came into the motel tired and grumpy. Corey was upbeat and very helpful. He had the perfect attitude for us weary travelers. Nice job Corey - you gave us a good reminder that a positive attitude makes a difference.
I enjoyed my experience here, and would stay again. The room was large and clean, tastefully decorated. The breakfast experience was acceptable. The staff was friendly and courteous. I recommend this hotel. I will note, however, that the property is showing its age. The exterior could certainly stand a refresh, and the inside takes me back to the Clinton administration. I did notice, however, that construction is underway to expand the breakfast seating area.
This hotel staff is amazing got no complaints for service. The overnight worker corey was awesome and let my wife and I grab a few bites to eat after getting back from the casino. The rooms are about what you'd expect but overall including shuttle service by far best value
Overall the stay was good. Breakfast was the only problem. Most staff was pleasant. Breakfast staff was a little snippy when I spoke to her. Heard her tell many people when they asked for something that we close at 9. Not an answer to their request. I know she was flustered, maybe she needed help.
Facility not maintained. Telephone did not work. Carpet ripped. Dingy interior. Cigarette butts all around hotel. Staff indifferent to guests. Would never stay there again! Worst BW plus facility we have used.
This is the first time that I have stayed at a Best Western in quite some time. I am very surprised at the quality of the room, the rate and the staff of this hotel. I highly recommend this location if you are in Altoona. You will not go wrong.
We stayed at this hotel for two days. It was not worth the money. The floor was wet for some reason, so we had to wear socks. The socks got dirty. The room was small. The toilet was placed too close to the sink and would cut into your shoulder. Very poor design. The breakfast was no where as good as other BWs we have stayed at. More like a Best Western Minus. We would not recommend this to anyone.
This hotel is very clean and has a friendly staff! It is nicely located near many places of entertainment! Adventureland, Bass Pro Shops, and Prairie Meadows Casino & Race Track. Nice complimentary breakfast too! Very good value for the price!
Hotel was decent, staff was extremely nice. Wifi internet connection was a bit slow, but that's ok. Free shuttle to Prairie Meadows was great! Only bad thing was there were lots of kids running up and down the hallway at 7am - 9am. Luckily it was on the day we had to get up and go home.
We were upgraded to a Jr. Suite which accommodated 3 people wonderfully. The staff was very pleasant and helpful. The room was clean albeit the bathroom rather small and in need of upgrading. Hotel coffee was highly rated by guests.
Great value for the price. We attended the Iowa State Fair for several days. This is our place of choice for the 3 nights we stay. Always clean, quiet. Great breakfast, lots of variety. Nice gals hosting the breakfast time.
Definitely recommend this hotel. We have stayed several times and will definitely stay again when in town. Very friendly staff. Rooms were clean and breakfast was excellent. Robyn and Tiffany were very helpful
From the moment we walked in everyone was extremely friendly. The check in and check out was very quick. The hotel is very clean and well decorated. The staff waa always smiling and ready and willing to help with anything. The breakfast was delicious probably the best hotel breakfasf we have ever had. We will defiantly be staying again in the future.
Was a late decision to stop here but was able to get a room by calling directly Friendly and helpful staff Pricing still higher than most others of same quality Some limitations to available BW locations we travelled
Check-in process was great. The front desk staff is very helpful and knowledgeable. We booked a a room with two queen beds but were moved to a two queen handicapped room because they were sold out - which is fine. The room itself was clean spacious. The only issue we encountered is the fact that we have not gotten any sleep for multiple reasons. One, we are right next to the stairs and can here every single person go up and down. Two, the AC unit is terribly loud with sounds of running water. I turned it off several hours ago. Three, we can hear the tv from the room next door. Now I'm awake due to some strange noise that has been buzzing for an hour or so. Hopefully my toddler won't be woken up again.
Hotel was nice, room was comfortable, almost all of the staff was nice. Couple of front desk ladies were rude. My family and I stay here just last year. We hard a great experience. This time my girls got sick because of the chlorine levels in the pool. Everything was taken care of, but no apologizes for what happened. Have we becoming less caring as a society?
This was a fine stay in a hotel, the rooms were on the small side but were clean and comfortable. The pool was a little bit bigger than some of the newer hotels we've stayed at. Breakfast was very typical - there was a pancake maker the kids were super excited to try out but no one seemed to be able to make it work for more than one person at a time (including the hotel staff). It is right next door to Adventureland and there are other shopping and restaurants close by that make the location convenient.
This hotel was way overpriced for accommodations. Rooms are small, musty and dated. Pool was small, breakfast was mediocre at best. This was probably the worst stay I've had in a very long time. Yes, you are paying for location, but seriously need to reinvest into the property. Won't stay again!
Pro's: staff were great, rooms were clean Con's: room was so humid the bed sheets were damp, very uncomfortable...tv remote worked inconsistently...breakfast was average at best Overall: The price is not low enough to expect the quality of room we got. We cranked down the A.C. to try to cut the humidity out, so then it was unbearably cold but at least we were then able to sleep. I would have been ok with this room if it had been less than $100 a night. I would not recommend unless you can get a better discount than I paid.
Directly across the street from Adventureland! Great breakfast! Not luxurious, but for a family day trip it was prefect and economical. I would recommend this hotel for a family that has a full day planned and needs a quite and clean place to fall asleep. Plus there was hot water for all 4 of us in the morning.
Our family stayed there one night to accommodate a two day trip to Adventureland. We parked the car, checked-in, and walked over the park both days. The hotel was clean and comfortable and reasonably priced. We didn't spend a l lot of time there as we were in the park all day for two days. Breakfast was OK. When we go back to Adventureland, we will likely stay here again.
This place is very dirty and old in appearance. Terrible odor in room and furniture is visibly dirty. Wear a HazMat suit if you are planning on staying here. It is located across from a large amusement park, bring in the guests despite te quality of product.
This is our 2nd time staying here and it is becoming a tradition. We drive 4 hours from Minnesota and each time were allowed an early check-in. The staff is so friendly and the rooms are clean ( A little musty this year) but it was in the 90s so expected. And GREAT breakfast fro FREE- Sausage gravy and bisquits are amazing. We will be back. And the casino/track offers a shuttle
Location was great because we went for adventure land and it's just across the street. Staff was great too it's just not clean and smells like mold in the room. We adjusted because it's only one night stay
We arrived here hours before check in and they allowed us to park there while going to Adventurland. Saved us some money on parking and it was right across the street. I feel the hotel was just average. Nothing outstanding about it and nothing bad to say. Very clean rooms and bathroom. Comfortable bed. A/C seemed like it was not working at full potential at times throughout the night but not enough to complain about. We liked how close it was to Adventureland. I think the price was a little high for this hotel as it was nothing special and we have stayed in much nicer for less. We think it just there are not a lot of hotels around this area so they can charge a higher rate. Chances are we will not likely be in the area again but if we happen to we would stay again.
We stayed here for one night on a cross country road trip. It was easy to get to from the highway. The staff was very friendly and helpful and had restaurant recommendations at the ready. The room was a bit under par from what we usually find at Best Western hotels. The major issues were a musty smell and both the room door and the bathroom door both stuck. Perhaps a dehumidifier is in order. The staff helped make up for an underwhelming room.
This hotel was in excess of $100.00 and we were willing to pay more to get the Best Western Plus than some of the other local competitors. Big mistake. The room had a funny odor to it and the second family with us complained of their room feeling damp. Even the bedding felt damp. As I went to get into bed after our late arrival a spider crawled down the side of the mattress. Needless to say the nights sleep was then shot. Also the breakfast area closed at 9AM. There was probably a minimum of 15 people there eating and more streaming in when an announcement was made that the area was closing in 5 minutes and trash cans were pulled across the opening so no more could come in. Pretty sad, a lot of little disappointed faces.... Would definitely NOT stay again!
The room was very clean with no odors. The continental breakfast was average. The Hallway had a slight odor but not terrible. Close to fairgrounds and next to water park. Staff was very friendly and accommodating.
I wouldn't stay here for a vacation. This was a work hotel trip so I tolerated it. 90% certain my bed sheets weren't clean considering there was a booger wiped on the edge of the sheets that I didn't see until the next morning. I couldn't use the desk chair due to the fact the back was missing. If you are staying in the Altoona area there are plenty of other good options.
Staff was helpful and gave us excellent service. The location was perfect for our stay and visit to Adventureland park and bay. I would recommend this BW to my friends and relatives. The children in our family enjoyed the pool and hours.
great hotel great service I can see why it's a plus property. our room was clean and quite large.everything was clean and smelled fresh. great hotel a best buy i would stay there again. The breakfast was quite good and had both cold and hot items to choose from service was wonderful
We were looking for a hotel pretty close to the fairgrounds for an event we were attending, but didn't want to stay there. Neighboring Altoona suited our needs. Right off I80 and less than 5 miles to the state fairgrounds. Arrived ahead of check in and was still able to go to our room. Friendly staff. Clean room. Good bed and pillows! It felt a little damp in our room, ground floor, especially after the heavy downpour that we experienced. Will stay here again.
Tis Best western is very clean. The linen smelled very fresh. The service at check in and out was very friendly and helpful in the surrounding area. Breakfast was good and the overall experience was a great quality for the price. I would highly recommend it.
This is a easy short drive from the Iowa State Fairgrounds and has many different restaurants and a walmart near by. It is also right across from Adventureland; which means you don't have to drive there and pay for parking! The employees were very helpful and friendly. There were 4 little kids and 2 adults in the room and it was pretty cramped and there wasn't alot of counter space in the bathroom. My personal preference would be to have a closet by the door to put shoes and stuff in and out of the way; They have a little movable closet thing way in a corner by the window. The breakfast was good but the dining room area is very small! The pool was kinda dirty and there isn't a hot tub; which was a bummer.
Friendly staff and quality experience for the value. Carla always delivers top notch service at check-in and throughout your stay. Convenience and location is great. Close to entertainment and many good restaurants.
Stayed here for two weeks and the hospitality of the day & night staff are outstanding! A smile, a small conversation and of course evening cookies goes a long way to us business travelers. I would highly recommend staying here because of the staff. Thanks guys, I'll see you again!
Best Western Plus Altoona Inn, Altoona, IA is my favorite hotel mostly because of the friendly staff that are willing to do anything to make my trip a success and my stay comfortable. That attitude permeates all levels from check in, to breakfast, to midnight staff, to check out, everyone is awesome here.
I stayed at the BWP Altoona Inn one night as I was in the area for a conference. I would describe it as a typical Best Western. It had a nice workout room and an indoor pool which looked nice although I did not use it. The continental breakfast was like every other. The staff were all friendly and professional. The room itself was clean and spacious. I happened to get a handicap friendly room, which seems to happen frequently for me although I am not handicapped? Anyway the bed was quite comfortable and the TV and wireless worked great. My one complaint was that there was some kind of rattling noise coming from an interior wall. It was intermittent and quite loud. I was very close to asking for a different room but I was already unpacked and settled in so I toughed it out. I brought it up to the front desk and they seemed very interested in fixing the issue. I would stay again, but probably not in room 126.
Stopped in for the night while traveling in business. Great staff. Really friendly. Room was clean. Bed was comfy. A little dated, but did the trick. Close to some good restaurants and grocery store too. I'd stay again.
Excellent staff & accommodations! Traveling with 17 teens for youth conference is always fun & can be a little crazy when the pool is out of commission. The staff did an excellent job of keeping us apprised of the situation & compensating us when we were unable to use it. They even gave the students fresh baked cookies & popcorn! Despite not being able to use the pool, one of the main reasons I booked rooms there, we'd definitely stay there again!
I stay at alot of motels, this has been right up there with the best. I slept for almost 2 days after hard week of travel. Hotel check in was easy and great. One thing that I know is the motel cleaning staff across America doesn't get enough appreciation, they can make your room a bad experience or a great one! My room was awesome. Thanks to the desk and cleaning crew!
Carla got us to stay here 6 years ago.In our business we've probably got 15 or so other businessman to stay in Altoona Best Western also.Main reasons I would say are friendly people, clean rooms, great breakfast, If there is a problem its usually handled proffessionly & quickly. Not like the current Dr. being drug off of an aircraft after he was already seated!
Very good value. Staff really know how to take care of guest. I was upgraded as a surprise and it was. I stay on the road over 100 nights per year and this is one of the best I stay. Convenient to use and several great meals choices close along with a casino for those that like that sort of thing.
I frequent this hotel do to the amazing service I receive! whenever I go I always seem to come in contact with a women named Mary whom works in the evenings/nights! She always has a smile, remembers who I am, and never hesitates to go out of her way to help! I always feel welcomed as it is my home away from home!!
We had a 1 king bed(suite?) that could sleep 4 people.It had a sitting area that had a pullout sofa and was suppose to have a chair too but i had to ask the front desk for the chair,for some reason.I have to give credit to the front desk person,She was nice and delivered the chair quickly.(Staff was great) The room itself is ok,it needs to be updated especially in the bathroom. The tile in the shower had a few large gaps in the grout and under the faucet.The toilet kept making noises every 2mins until i took the lid off and fixed it myself.The vent fan is pretty loud and vibrates way too much.Very bad lighting too.Also the A/C unit has a broken vent.(room 101) The bed was comfortable but we didn't like the pillows at all. Overall the room was decent for $101 plus tax.We will stay again but we hope they do some work on it soon. It is across the street from the big amusement park Adventureland,So be warned it will be busy when that is open. NOTE:The rear entrance doors do not lock,anyone can walk in at anytime.,no key needed.Kind of a safety issue.
To start with, I apologize for not getting the lovely woman's name who helped check us in the afternoon of March 6th. I'm not sure I've ever had better service. The rate we received was better than the online one available on many sites so I suggest checking with the hotel before booking with any of them. We made our usual requests, top floor, quiet, etc and were accommodated. We were asked if there was anything she could help us with in terms of the area and offered us a restaurant list. I perked up at the listing for Cool Basil since I only get Thai cuisine when I travel. I was told it was very good and we were given specific directions. That review will follow. The hotel itself was adequate in all respects. We found the beds a little hard (personal preference) and the vanity a little small if you have lots of "vanity stuff" and, like many of the older hotels - not enough outlets for gadgets. But it was quiet and clean and that carries the most weight. Breakfast was...meh but again, an expected standard. Lots of shopping and dining close by.
Robyn, Karla and all the others provided top notch customer service! Great staff, comfortable rooms and excellent location! Visiting with other patrons you can see that everyone there was highly satisfied.
Clean rooms. Great off season. Indoor pool for Grandchildren. Near Amusement Park if you want activity during busy season. Nice staff Restaurants and shopping near by. Older Motel but well kept up. Good beds. Slept well in a quiet room.
Not sure why this Best Western has a "Plus" designation? Unless it is for the great employees? The building is old and very small. Beds were OK. Bathroom was newer and clean. Provided popcorn and fresh-made cookies to guests - although they were out of the cookies one night we were staying. The front desk employees were very helpful, and the attendant at the free breakfast was excellent. Busiest employee at the hotel. The breakfast area is very small for the # of guests when the hotel is sold out like the nights we stayed. She did a great job of taking care of the breakfast area!! The usual breakfast choices. Good value for good location just NE of Des Moines, East of Ankeny and South of Ames. Adjacent to Adventureland.
The Hotel was very clean and had comfortable beds. The breakfast bar was very good. The front desk clerk was very good with the directions to places to eat a supper meal. Very Nice. Thank you. It was a good value for this one night stay
I didn't choose this hotel, so I was a bit worried (I tend to research, research, research and more research on Tripadvisor). It surprisingly turned out to be a decent place to rest my head. The lower ceilings indicated an older building, but it was surprisingly well maintained. The room was incredibly quiet and the selection of channels was plentiful. The only thing lacking was the breakfast. It didn't taste that great - and the attendant was watching everyone like a hawk (why, I don't know). But the front desk ladies were all friendly and helpful
I had been traveling and needed a place to stay overnight. I called Best Western Plus in Altoona, IA to make a reservation. Mary was extremely helpful over the phone and had everything arranged before my arrival. She made a tired traveler able to get to room quickly so I could relax without having to go through re-check in after arrival. Thank you Mary and Best Western in Altoona, IA. I will stay at your hotel next time I pass through the area.
This is a very old hotel that was given a face lift on the outside and lobby but the rooms are disgusting. The room was very dark and dreary and extremely small. The worst part was the smell of mildew in the room. Thank goodness the room was so dark because I would probably be afraid to see what I was actually sleeping in. Worth the drive to go a little farther to avoid this palce.
I would recommend this motel to anyone. it is clean, quiet and has a very friendly staff. The breakfast is good. If you need a restaurant recommendation, the front desk clerk is always very helpful. I travel for my job periodically and this is the motel I prefer to stay at. Try it, I'm sure you will like it.
I had to check in with little notice. Mary helped me get checked in fast and smiled while she did it. The room was better then i expected for the reasonable price. Very satisfied with my stay. I wish every hotel staff was this friendly. I've had bad experiences at other hotels. Thank you Best Western and Mary for the excellent service.
The lobby area was clean and neat. When I got off of the elevator on the third floor it looked to be clean but the moldy mildew odor about knocked me over( when we stayed last year this was also a problem but not as bad). When I went into the room the same odor but not as strong. I went to the lobby to speak with the desk clerk about this. She got out the deodorizer and went up to the third floor and sprayed the hallway and our room. It didn't really help much. Last year they said that the air conditioners needed cleaned. This year they were blaming it on the carpets being cleaned. Surely if those carpets were clean they wouldn't have smelled so bad. There was also mold in the bathroom around the tub.We have stayed there before the last two years and didn't have this problem but we won't be staying there again.
We happened upon this hotel last year on our trip to Colorado. We made it our half way stop there and back this year. The staff is very courteous and attentive. Clerk behind desk in lobby had many answers to our questions. A list of local attractions was provided as well as restaurants. Near by was an Amusement park that was closed for the season.
Amazing staff and facility! Super Clean and well-ran everything! The breakfast theybserve is wonderful with many options. The wifi wotks great. All the staff are really nice too! I would totally recommend this hotel to a friend!
Nice quality hotel for the price paid. We were looking for a hotel close to out venue. This one fit the bill. Check in was easy. Clerk was very pleasant to work with, even though it was 10 at night and there was a line to check in. Rooms were nice and clean. The bed was extremely comfortable. Didn't try the breakfast. Overall very pleasant stay. Would stay here again next year.
Priceline messed up our reservation at another hotel so we called over here at about 1:30am looking for a room and Will quickly got everything lined up for us. Solid room, great rate and very helpful staff.
Mary at the friend desk was very polite and even helped find a good place to eat. She always said hi when we would walk by. The rooms were clean and comfortable. The whole hotel seemed to be well kept. I will definitely stay again.
My family always stays at this hotel when we go to Adventureland because you just can't beat what it offers. Great location, clean rooms, good breakfast with both hot and cold options. The problem was the wall unit smelled like mildew. Fortunately we were able to open the windows and it was cool the night we stayed. If not for that issue, we would highly recommend this hotel.
We stayed at Altoona Best Western while attending an event at the Des Moines fairgrounds. It is a convenient location. The staff is very friendly. However the rooms are small. The rooms are beginning to look old and suffering from wear. All that being said, I would stay there again due to convenient location.
My family and I were passing through, We didn't realize there was an amusement park right next door, didn't bother us, be expect traffic and noise from the park. There were other erie sounds around the hotel, to find out there they cicadas (not something we have in our hometown). However, the room itself smelled bad! The beds were clean, the floor was clean, but the room itself had a horrible smell and we had to laundry the next day to get rid of the odor from our clothes. The pool wasn't great either. It smelled and left a salty residue on our skin. We were concerned about our vehicle and was told they have cameras on location and do walk the premises at night.
I'm a professional Driver but was appalled when I arrived to see 'Big-Rigs' driving through the mud of the front yard and parking! Then on my way in had to navigate through a throng of 'guests' smoking in front of the door while sitting on the ground, on garbage cans, and pails form their trucks. Looked more like a transient hotel! went in and cancelled, then booked at a nearby hotel for an extra $20
We were traveling through the area and needed a place to stop for the evening. The Best Western was nice and quiet. Rooms were clean and the beds were comfortable. They offered breakfast in the morning that had quite a few choices. Nice way to start the morning before heading out on the road again.
We arrived an hour before checkin actually started (3pm) so our room wasn't ready yet. They had had a few cancellations and a king room had opened up, so they upgraded us at no additional cost. And our room was ready within 15 minutes. The room was clean and comfortable. There was a varied breakfast with hot and cold items. Staff was friendly and helpful. The vending machine ate my money and wouldn't give me a bottle of anything and another vending machine returned my money but shorted me a quarter. The gal at the front desk reimbursed me for all of it plus gave me a bottle of water at no cost. They go out of their way to satisfy their customers. Rates were high because of the State Fair, but every place in town was the same way.
Room was comfortable, breakfast adequate, staff very friendly and most helpful. Hotel shows wear and could use some updates, especially in the bathroom. Close to major highways and easy drive into Des Moines. Had issues with key card, twice, and TV remote didn't work, though staff were quick to resolve.
We stayed at this hotel again on August 10 and 11 2016. This hotel is a great place to stay! Staff are all great, rooms are great! Everything was great! The lady that checked us in was very helpful! Her name is Karla. Our daughter and granddaughter enjoyed the pool, the cookies and popcorn! We will stay at this hotel every time we go to Altoona. I would recommend this hotel to everyone! This hotel is close to Adventureland, but we stayed this time to go to the Iowa State Fair!
Picked this place from reviews online. Walked in and stood around while employees restocked the coffee station. There was caution tape and a strong smell of cleaner that took over the lobby. Once in our room, it was ok. Nothing fancy. About 5-10 minutes after being in the room we received a knock on our door and an employee (well I think she was an employee, she didn't have anything identifying herself as an employee) was at our door with what appeared to be a can of bug spray. After I opened the door she seemed surprised that someone was in the room and then just said sorry and left. After that, we didn't want to stay there anymore and left.
While this hotel has been recently renovated, we found our room had a rank musty smell. It wasn't all that bad when we first arrived, and we were on our way out to dinner anyway, starving after a long day of driving (2500 miles this road trip). But the smell got worse after each of us showered, as if the moisture from the steam stirred something up. We had heard the staff tell another customer at the counter that the hotel was full that night, so we didn't bother to ask to switch rooms. We were put into the Handicap Accessible room directly adjacent to the pool and laundry room, a good sign that we got the last room since we didn't request it. This room was also adjacent to a stairwell, which was quite noisy at night. Nothing we could do, so we stuck it out until morning. But my husband absolutely could not wait to get out of that room in the morning. I thought the hotel wasn't perfectly clean (the foyer was covered in dust, and when you looked closely in the corners of the bathroom, its age was showing despite the renovation with discolored grout in the floortiles, etc). But it seemed clean enough that I didn't want to give it 2 stars. But I couldn't in good conscience give it more than 3 stars. Oh, and I agree with other reviewers, parking is far too tight for the number of rooms. We were lucky to find a spot after we came back from dinner.
We really enjoyed the motel and would stay there again. Both of the BW Plus hotels we have stayed at on our 3-week road trip were the best places we have stayed. Nice room and a great location. Many good restaurants nearby. The Adventure Park is across the road, so there are a lot of families in the summer, but this wasn't a problem. Large and comfortable room and great staff.
This place is right across the street from Adventureland--super convienient--and walking distance if you want to avoid the $10 parking free. The place was clean. It wasn't fancy, but comfy, and a great place to crash after an exhausting day at Adventureland/Adventure Bay. Though we did not use the pool, it looked nice enough. Breakfast was very good--eggs, sausage, biscuits and gravy, pancakes, cereals, fruit, yourt, bagels, muffins. My picky kids were both able to find something they liked. I would stay here again for sure the next time I come to Adventureland.
Very nice motel, right across the street from Adventureland. Entrance to amusement park is less than a 5 minute walk from motel. Avoid the $10 parking fee at the amusement park and stay at the motel. Breakfast bar is great for folks not wanting to drive down the road for a fast food breakfast. Friendly and polite staff.
Staff was excellent, very friendly, and very accommodating! The beds were super comfortable. Absolutely loved the shuttle service to the casino. Take advantage of that service. The only downfall was the entrance to Adventureland crossing over that very busy road from the hotel. It would be nice to have a stop sign or signs or just a pedestrian flashing light as there was an accident when we were there. Otherwise, great stay. Thank you!
Stayed in a block of rooms reserved for a family wedding. Lobby area isn't real welcoming. Entered the room it smelled like a stinky deodorizer, air felt wet or humid. Rooms dark and drab. Frig included. Slept good. Breakfast pretty average, hot and cold foods. Probably will look elsewhere next time.
My boyfriend selected this hotel for us to stay in as we were attending an event that was being held close to here. We have stayed in Best Westerns previously when we traveled and this was definitely one of the nicer ones we have stayed in. The location is ideal as it is right off of Interstate 80 and for families or those going to Adventureland, it is literally right across the street from the backside of the theme park. So you are able to park here and then walk right over to the park, which is handy as then you are not having to pay the $15 to park at Adventureland. This hotel is also within just two miles of Prairie Meadows Race Track and Casino, which while they do have their own hotel, this hotel is a less expensive option to consider. Finally this Best Western is also not too far (about a 10-15 min drive down Interstate 80) from the Newton Speedway. This is great both for the fans and crew members. There were actually quite a few people staying here that were both fans and crew members, as there were races going on the weekend that we stayed. While the hotel was obviously full of families due to its proximity to Adventureland, it was not noisy at all. We literally only heard some kids just once in the hallway and it was earlier in the evening. That being said though the room that we were in, Room 233, which is on floor 2 of three floors in the hotel, had a very creaky ceiling! What I mean by that is literally every time some one was walking around on the floor above us, in the room that was directly above ours, there was a very annoying creaking noise and it just happened to be right above our bed too. So perhaps that is something that their maintenance needs to check into. Other than that there was no noise from the hallway and thankfully our room was at the end of the hallway. One other odd thing that we did notice was that on the second floor where our room was, when you get off the elevator there is a sign directing you to the various room numbers. However according to the sign the rooms ended at 232, yet we were in room 233. So they may want to add that to the sign or someone might get confused The room itself was very tastefully decorated, the room temperature was easily adjustable, the bed was wonderfully comfortable, there were an ample amount of pillows that were just right, not too soft and not too firm. The blankets were great. There was a small in-room coffee maker, microwave and fridge that we did not use, but that would come in handy if you were bringing back leftovers. There was a very nice flat screen television, and closet too. The bathroom was decent sized and they had nice toiletries too. We did not get a chance to check out the pool, but when I peeked in at it, it looked decent. Their breakfast buffet was very nice, they had pancakes (a nice departure from the usual hotel breakfast buffet fare of waffles), really goods sausage links, scrambled eggs, various flavors of mini muffins, bread for toast (including cinnamon), English muffins, bagels, various types of dry cereal, oatmeal, yogurt, milk, juice and coffee. Everything was kept very well stocked, the area was nice and clean with ample seating and Bonnie the breakfast hostess was very sweet and did a great job keeping up with how busy it was. Their breakfast runs until 9am during the week and until 10am on Saturdays (when we were there). Check in and check out were both a breeze and everyone there from the front desk staff to the housekeepers were very friendly. Overall we really enjoyed our one night here and felt like we really got our money's worth. We would recommend this hotel and look forward to staying here at some point in the future.
We traveled here over the Christmas/New Years holidays and were caught in an unexpected ice/snow storm. We decided to stay an extra day in Altoona and wait for the storm to blow over. The staff was very welcoming, they had warm chocolate chip cookies at the desk, and were able to book a second night for us. We were more or less stuck in our room for a day, but it was comfortable and we spent most of the day reading. The room was spacious and all of the furnishings were comfortable. The internet worked great and there's a fantastic BBQ joint across the street (featured on the TV show "Man vs Food"). Their offseason rates are reasonable and we liked our stay so much that we signed up for Best Western Rewards, and it remains our first choice for a reasonably-priced, comfortable accommodation.
I was lost and traveling with two young children and unable to find the hotel. I drove around for about an hour until I gave up and called the hotel front desk clerk. She proceeded to give directions and I told her I completely turned around on my directions. She stayed on the phone with me until I reached the hotel. I cannot tell you how relieved I was she talked me through to my destination. Amazing service!!
Mary was great!! Good room, kept same room each week, for 3.5 weeks(thanks to Mary!!) with checkin on Monday and checkout on Fridays...made it more like "home". Good breakfast and nice weight room, didn't use the pool but looked average or above. Clean room and same as how I left it, minus bed made and supplies restocked!! Overall, I would return next time I come to Des Moines area!!
Mary was extra nice to us and was so friendly. She made sure we had fresh popcorn and cookies. We played games and cards in the breakfast room and she was so nice to check with us to see if we needed anything.
You know when you are in limbo on whether to stay at a hotel or travel home? Well, the time of evening when I finished eating supper withe my brother and sister-in-law was around 9:30 in the evening. I was in Altoona and had a drive of 1 1/2 hours to get home and decided to find a hotel. I went to this hotel and was lucky enough that they had a room for me. The check-in person was super nice and made my decision to stay there very easy. The hotel was convenient and the perfect location for me.
We visited July 16th and 17th. We traveled 4 hours from Minnesota and were quite pleased when James took the extra effort to get us into the hotel by 12:30. I called a couple times and he was so polite and never seemed annoyed when I called. The staff was all very polite and it was cool to look out the window and see the rides at Adventureland the rooms reminded me of a retro Hotel yet they weren't old if that makes sense. Very clean. We had the breakfast on Monday morning and whoever made the biscuits and gravy it was very good. It was very Central located to the freeways and I liked that we could get a shuttle from the casino/track to pick us up so we didn't have to drive. However Sunday because of the Exotic Animal races the traffic was so bad they weren't offering the shuttle. We ate at Jethro's around the corner and had fun at the casino. Thank you for a nice stay
Comfortable and clean, which is all we needed. Friendly and helpful, which made it all the better. Great staff who helped us through some struggles we were having with an online reservation service. A really wonderful free breakfast, and Wi-Fi available for us, which was very important. Very good price. All in all, highly recommended!
Nice hotel, very clean, good breakfast and great customer service. Convenient in town and right off the highway. Staff went out of their way to make my stay comfortable and valuable. Would stay here again and recommend this hotel.
The hotel is the closest one to Adventureland. However, that was reflected in the price which was much more than it should have been for a hotel of that type. The service was good, and it was clean and comfortable. The checkout time is rigid, at 11am. They have a sign that you will be charged for another night if you stay past 11am. The breakfast is typical but not appealing. We elected to eat breakfast elsewhere. That being said, we would still choose to stay at this hotel for future visits to Adventureland. The location can't be beat. We walk to Adventureland from the hotel.
This hotel offers an affordable alternative to the Adventureland Inn if you want to stay near the Amusement and Water Park. We booked it based upon reviews of both properties. The 'value for ratings' equation suggested the BW was the way to go. Family traveling with us elected to stay at the Adventureland Inn, so we were able to compare the two. My Average rating is relative to my expectations for a 2 Star property. The property needs to be renovated, or minimally, rooms need to be seriously refreshed with new paint, carpeting and furniture. Water damage and peeling paint was apparent on the ceilings of our first floor unit. The room had a strong musty smell - humidity and moisture seem to be a problem here. Grime was visible and sticky to the touch on the blow dryer power cord in the bathroom. Light bulbs were burnt out in several fixtures. The room was otherwise acceptably clean. The included breakfast was typical for this format, though the breakfast room was too small to accommodate all of the guests who were attempting to eat. It seemed that they were understaffed for two reasons. First, when we arrived, the sole staff member was on the phone taking a reservation, had a second caller on hold to place another reservation, and eventually got to us for our check in. This was mid afternoon on a Saturday. Second, requesting a 1 hour late checkout time was not accommodated on a Tuesday morning, but a 30 minute extension was offered with the statement "but it's a real hardship for us." My assumption is that they didn't have the staff to turn the rooms in time. We declined and left before checkout time. A visit to our family's accommodations at Adventurland Inn revealed a much nicer property. Without going into details, I'd rate it a 4 for a 3 Star property. The pools, onsite restaurant, and other amenities make it the best place to stay near the park - even for the premium rate. We vacation here every July 4th - next year it's back to Adventureland Inn.
We like staying at this hotel since it's close to the Prairie Meadows Horse Track. A shuttle from the casino is also provided for pick up at this hotel which is a big plus. Mary assisted us in making sure the shuttle was on it's way. She was most helpful as we appreciated her taking the time to do this for us. Thank you again Mary!
Very comfy beds!! Friendly service, cookies and popcorn in the lobby at night. Others were complaining of rooms being humid, but mine was great. Very clean too!!! Will stay again when in the area. It would be a great spot for a family stay with Adventureland being right across the street!
We have stayed at many Best Westerns over the years of vacationing and business travel. The room was very nice. The hallways had dirt and debris in them. The pool was very small, and so was the breakfast area. Many guests had to eat in the lobby without tables.
Good value for the price. Good location. Plenty of parking. Friendly and helpful staff. Comfortable beds and hot fresh b-fast. They treat you like family, well the ones you want to be around. Thanks, Mary.
Best Western has excellent customer service, the front desk agent was able to attend to my needs when my room key did not work the first time, she went up to the room with me to make sure it unlocked my door properly. The check out process was quick as well, taking only 1 minute.
Everything about this hotel was good for us. Friendly, helpful staff, very clean and comfy room, indoor, saltwater pool, nice, hot breakfast and within walking distance (just across the street) to Adventureland! I would highly recommend this hotel to anyone.
I really enjoy staying here! This hotel is very clean and the staff are very kind and will go out of there way to make sure your stay is stress and worry free. Mary at the front desk is very nice and helpful.Thanks for the pleasant stay !
The rooms were quaint but nice! Clean and tidy. Breakfast was very good. Adventure land was just across the road so it was a quick walk without having to pay the 10$ parking fee! Mary who works the front desk is an absolute sweetheart and incredibly helpful. Will definitely stay again!
I had a great experience staying at this motel. The staff at the front desk were very friendly and met all of my needs. Breakfast was very tasty and the employee working this area was very friendly and ensured that there was plenty of food available. The pool area was clean and enjoyable. The room was quiet and clean. Bed was comfortable. I was very satisfied with this visit and would recommend this hotel
This hotel is average at best. The rooms are small and the furniture in them are HUGE making them feel even smaller. The shower dripped throughout the stay and the shower curtain holder was broken so the shower curtain never stayed closed. The toilet ran on and off as well. The breakfast was okay- we stayed on a weekend where there was a youth baseball team staying at the hotel so the staff seemed less than thrilled with number of folks trying to grab breakfast. I overheard staff comment about the food and that once it's gone that's it and this was before 9 a.m. and breakfast was supposed to last till 10. My family would have liked to eat before 9 but the breakfast area was packed. The worst treatment we received was around 11 p.m. My extended family was gathered together after a family reunion in the lobby area/breakfast area. There were several other guests there as well. We were told that at 11 we would need to relocate and were given two different areas that we could go. We relocated to one of those areas right before 11 and within a few minutes a new employee came to this location and addressed us and said we would need to move again, that our noise level was too high, that other guests could hear us because their windows were open. It should be noted that as I type this over an hour later that it is still 82 degrees out so no one has their windows open. When questioned about the discrepancy with what we were told about were we could go the employee said he is in charge now. He was rude and treated my family like we were children and most of us in attendance were over 55 years old. When I left the area and entered the hallway to head back to my room no noise whatsoever could be heard and there were multiple family members and other guests still in area that was not approved. Needless to say the great evening of family fellowship was ruined. I will not be staying at this hotel for future family get togethers and will not be recommending it to any family or friends.
Very nice hotel. Great rooms. Quite. People went out of there way to help. Nice town. Great breakfast also. Hotel was right off interstate 80. Very easy to get to. Lots of gas ,food , and shops in area
Ok hotel - a little expensive for small room/bathroom/pool. Seating area for pool was large and fitness facility had a lot of equipment in small area. There was also not enough room for everybody to sit in breakfast area.
* Nightly rate is far too high for what you get * Room is smaller than similarly priced rooms at other hotels * Insufficient desk space * Insufficient counter space in bathroom * Decor is outdated * Breakfast was good * Staff ranged from good to excellent in professionalism and helpfulness
The check in ladies are the best. Mary was the one who helped me and she has to be one of the kindest people I have ever met. They had fresh cookies and milk waiting upon our arrival. You can't ask for much better than that. So glad we chose this hotel.
Horrible... When I called to reserve I was told that this was a brand new hotel and it was VERY clean... It is not new at all and not clean.. Plus it was 90 degrees outside and the air conditioner did not work, plus the shower head did not work right and it smelled musty and moldy in the room. Not brand new accommodations at all. Very disappointed
The hotel was clean, pleasant, breakfast was good. Check in was quick and easy and I had no problems. The bed was large and comfortable. The bathroom was clean. I enjoyed my stay and would bring my kids here.
This hotel has a great location for visiting Adventureland Park or Prairie Meadows casino. The bed was comfortable and so was the room. I swam in the indoor salt-water pool and it was warm. There isn't a jacuzzi (whirlpool). The staff members were pleasant and helpful. The hotel offered a free breakfast, but the flow of people to access the breakfast was not well designed and caused delay.
The staff at this hotel was very friendly, helpful, and accommodating. Kim did an excellent job keeping the breakfast area well stocked with fresh food & hot coffee! Rooms were a little small, but were clean and comfortable. I would definitely stay here again.
Front desk staff was outstanding, especially Karla. She had several restaurant recommendations as well as suggesting we save a few bucks on the parking at the amusement park by leaving our car at the hotel. We stayed 2 nights and were not disappointed. Room was clean, breakfast great, and we slept well. This was a great choice for us right across from Adventureland. Will definitely stay here again for our future visits to the amusement park.
As always, my stay at the Best Western was great. Everything was very clean and accommodating. Staff is always friendly and helpful. Mary is great to work with along with Carla. Breakfast is pretty good for a continental, with some hot dishes. It is close to many venues and good restaurants. I would recommend this as a great place to stay for a night or a few.
Wonderful breakfast, nice hotel, rooms were clean and popcorn in the lobby. We were walking distance to the Amusement Park, saved $10 on parking. Staff was very friendly and helpful, they also told us about discount tickets at Casey's Gas station.
I made this reservation ahead of time based on TripAdvisor reviews, and I wasn't disappointed. We were traveling from Indiana to Colorado, and it was a great place to stay overnight. Clean, good breakfast, and very courteous and helpful staff. I would highly recommend this hotel and would stay again if the occasion arises!
We arrived late because we was traveling out west. Great place to stay. Staff was very friendly and accommodating. Full hot Breakfast bar. Room was nice size and very clean. Would highly recommend this hotel and would stay there again.
The entire property is really clean and the staff is always friendly and accommodating. I've been staying here on regular business trips for over a year and it's one of my favorite hotels to stay at. Mary is always very helpful and a joy to do business with.
This hotel provided great service, and excellent location for food, shopping, casino, and amusement park. Also it was a location that provided a central home base to travel to other cities in central Iowa.
Great location, facility, and staff! Especially Mary, gives great advise on sites and is very welcoming upon your arrival. Location is perfect, next to casino, bass pro shops, and adventure land. Plus great food at Jethro's Pepperoni!
Mary is an amazing person, and helps us with anything we need. You have the best helpers in Altoona! They also made cookies that were perfect and have outstanding breakfast!! The hotel is a fair price, and a good surroundings. They have a good comfy lounge and makes me feel somewhat at home. They are very organized and respectable people. They give a helpful smile to everyone!
Mary is THE BEST and Kim in the breakfast room, and Will, it was the best stay of my life and I'm sad I won't get to see my ladies anymore because I'm a senior and I won't run here again, I also loved the cookies they made, they were delicious, Mary is cute??????
Mary is the nicest lady you will ever meet. And Kim is a great breakfast room women. Best hotel in The metro area. This is a great stay and if you're going to the state Track meet or any other event or activity come here. Also mary made my track team cookies.
Staff is great, especially Karla! Always on top of having me checked in as soon as she sees me role into the lot. Professional and welcoming. Rooms always clean and quite. I stay here twice a week and keep coming back. Don't have much else to say
I travel on a weekly basis with my job. Thus I spend a great amount of time in airports, rental cars and hotels. When I am in the Des Moines / Altoona, Iowa area the Best Western Plus in Altoona has been hotel for over 20 years now. Thus my stays there date back to the days before it became a Best Western Plus. While the hotel is always clean and the beds comfy, it is the staff that means the most to me. It is not uncommon in my travels to change hotels for one reason or another. That thought never crosses my mind here. I love the staff and the hospitality they provide. Robyn and Karla do an amazing job of providing customers with tremendous service and hospitality. I always look forward to my travels to the Des Moines/ Altoona area and getting a chance to see them. And for me no visit is complete to the Best Western Plus without crossing paths with Barabara in housekeeping. She is a tremendous lady that does a great job of representing the hotel well. Some faces and names may change from visit to vist over the years, but you can count on being greeted with warmth and sleeping well in this quality extremely well maintained hotel. Thanks Robyn, Karla, Barbara and the rest of of he Best Western Plus staff for your tremendous hospitality visit after visit.
This is my home away from home. I check in in April and I check out in December. I get the best customer service from Mary making cookie at night. Will and Anthony the night audit having breakfast ready when I leave for work. Tiff and Pam keep my room clean. Karla, Kim and Robyn make sure I have the same room for my stay there. This is a great place to stay!
very friendly people and know who you are when I call in. Very good breakfast. The rooms are very clean. The service is excellent. could be a little more room for truck parking. But I have a place to park the trailer. have to drive a bit to get something to eat but the places are not all that far away.
We like staying at Best Westerns and this one did not disappoint us. Very friendly staff and great service. The breakfast bar was loaded with lots of choices including the great pancake maker. We would stay here again.
Pleasant stay for an overnight stop. This hotel is easy to get to from major highways. The furnishings were nice. The staff was helpful and the breakfast was ready to go when we were. Overall, a pleasant experience.
Check in as usual very easy, we are Harley Davidson Platinum card holders, called and made reservations on phone, was there for funeral, very clean, our room lower floor, last room 101 NS, king bed, very comfy, mini fridge, cold for beverages! yeah! had trouble with not getting all channels, but Mary, at desk refreshed it and Viola! all channels instantly. No problems. Clean, Nice indoor pool, wish I would have gotten in, but was sick. was there for funeral. Mary at front desk, wonderful, No problems, Lots of parking and quiet! Thanks!
Hotel is very nice and relaxing. Mary went out of her way to make sure I was taken care of. She was very friendly! I would highly recommend this hotel. The pool is salt water and very relaxing. The complimentary cookies and popcorn were very nice. The breakfast was a good selection.
Mary was awesome. All of the staff was very friendly and helpful, but Mary went far beyond my expectations for hotel staff. I give her an 11 on a scale of 1 to 10. The staff, as a whole, went out of their way to make sure that our stay was a good experience. The rooms were smaller than I would have liked, but the service we received will result in return visits.
Karla made my limited time with family so much nicer with an early check in.We all enjoyed the pool area.Too bad maintenance of pool cant be done at night while guests are sleeping.We will be back-Karla you are the best!!
My truck was down for repairs and Mary Ohland was the BEST!!! I've been in Retail and Restaurant Management for over 25 years and she gave me some of the GREATEST experience that I've received and I travel a lot! Koudos to Mary.
Hole in floor windows did not open poor parking Breakfast was good people working were friendly. We have stayed here before and had trouble with key not working when we left and came back happen everytime we left
I have stayed at this facility a handful of times. The staff are always cheerful and pleasant and have come to know me and my travel mate by first name. The rooms have always been clean and tidy. The complimentary breakfast is a yummy bonus!! Karla and staff do a great job at this hotel!
I have stayed there several times over the past year. Karla and the entire staff are so wonderful and positive...From the cookies when you check in, information about the community, to a great breakfast , they will go above and beyond to make sure your stay is nice! I greatly appreciate everything...!!!!
I travel weekly and this is my favorite place to stay, everyone is very helpful. Karla remembers my favorite room and always has a cheery greeting in the morning; all the ladies here are great and will make your stay comfortable.
My stay at this hotel was typical of a Best Western. I find it hard to see where it becomes a Best Western Plus. The furnishings seemed to crowd the room, but overall the stay was comfortable. I am glad for that. If I am ever back in the area I would stay again, knowing what I am getting.
In the past year This has been my home, the staff is wounderful, Mary goes out of here way to make it feel like home to me, breakfast is always ready early, and everyones always happy to see you :) Mary Is truly the Best... she deff goes above and beyond to make your stay comfortable!!
I originally had booked a deluxe queen from motel 6 and we'll let me tell you we walked in and it was more like a deluxe twin. The heater sounded like a semi parked out side the window running no batteries in remote for a very small TV went to the front and there were people complaining about their room being a health hazard. Then cops came in something about drugs. The guy came to look at heater and I also asked him if it was a deluxe queen his response yes theno he walks in behind me and said maybe not. Needless to say my fiance and I decided to call best western and Mary was amazing she said she had a room for 2nd nights avaliable and to come on over. We got here the service from Mary was amazing got us right into a room. Very clean here smells clean too very happy with my service and experience here just wish pool was warmer but hey better then where we started our night off at. So great full thanks so much to Mary at best western plus Altoona inn
I travel frequently and the Best Western Plus in Altoona has always been a good place to stay. From reserving my room until I check out, I find exceptional customer service. The front desk staff take time to greet everyone and say something nice to each customer. The lady who works in the morning breakfast room always smiles and greets everyone. I wanted to mention that Karla takes the time to make sure the customer feels welcome. A great hotel and it's close to restaurants.
I spend about 150 nights per year in hotels and the Altoona, IA Best Western is by far my favorite. I feel the most welcome and appreciated there of all places. I especially appreciate the way Robin and Karla are always prepared for my arrival!
A very nice hotel, perfect for our needs, and Mary at the front desk was a great help when our Expedia booking had some glitches in it. The hotel is nice and clean, the breakfast was way above average, and we would definitely come back to this hotel again. Excellent!
Excellent service and comfortable rooms! Karla and crew always make you feel like family. Great restaurants within walking distance of motel. Bass Pro Shop is also nearby - within 5 minutes. Close to Ankeny and downtown Des Moines and easy access from the interstate.
I stay at this Best Western every time I am in town for business. I am always very satisfied. They always get me in and the entire staff is always great especially Karla and Mary. very friendly people. Breakfast is always good and it is also a very quiet place.
Every time I come to Altoona, Iowa I get treated with respect and Mary who I often check in with knows me by name. When she sees me she already is checking me in and treats me with one of her amazing home made cookie's. Will definitely always stay here when I'm in Altoona, Iowa.
We have stayed here many times in the past year and have always had a good experience. The breakfast is exceptional. The rooms are a bit small, but have all the amenities that you need. We have had great service from all the staff and always feel at home there.
We were greeted with a very friendly welcome after our 9+ hour drive through a snow storm. We were given a snack and menus for local places that would deliver. We always slept in and missed housekeeping, but they'd just circle back for a clean room everyday. I needed to throw a load in the washer after hours so the front desk clerk happily opened the laundry room for me. I have never stayed at a hotel with the level of service this hotel provided. It was mostly very quiet. There was a New Year's party there that was cleared out before we got back in for the night. The place is very clean and aesthetically pleasing with a few repairs needed. Our only complaints are we were next to an exit and on the first floor and it got noisy some nights. Also, when I left something behind, it took some difficulties getting it back, but the manager rectified the situation completely. I would strongly recommend this hotel to anyone.
Good service, clean rooms, mostly fair price, great breakfast, clean rooms and very close to where we went every time. Staff was very helpful. Left some things in room, they contacted us right away. I would recommend this Hotel to people. Better than most!!!!
The room was adequate, clean, and well maintained. The front desk is attended by three lovely ladies with wonderful personalities. They are awesome. Carla is the 1st shift attendant and Mary takes care of the second. I really enjoyed their company and hospitality. This was one of my best stays in my travels over the past year. The breakfast is better than most as well. I will certainly be staying again soon.
I hate the smell of cigarette smoke and just spent the night in a non-smoking hotel that somehow managed to have a room that smelled like my chain smoking aunt's living room. This place is dirty and smokey. There are hundreds of other hotels in the area. Stay at those.
Everything was fine during a 4 night stay in Oct., 2015. However, the room with 2 beds was very crowded for two people. A night OK, but 4 nights crowded got old. A 30% larger floor space would have been customary and appreciated.
The front desk lady was extra helpful and generous. She cut me a good deal and was forthcoming with info about the surrounding area regarding work and food. Couldn't ask for a warmer greeting or better service.
great place to stay, staff really great! pool is really nice! Had one staff member that checked us in, save 3 cookies for our daughter because we had to be somewhere else and didn't get back in time. This is a really nice place.
We were there for pleasure twice and three times for my husbands medical (cancer treatment). The staff was great! Breakfast very good. Overall best service we have received at any hotel! I would recommend them to everyone. We will be returning.
This is a hotel where people stay and where people work and the workers are very nice and the people go out of their way to make a visitor comfy. Also it is in an area where the sun rises every day and the there are good restaurant and a Walmart very near plus a casino and an amusement park.
My only complaint is the condition of the windows in my room. For some reason the aluminum window frame was not square and the window wouldn't seal all of the way. I was able to stay warm enough in the room, but the wind would whistle in the crack. Fortunately I was really tired, so I slept well.
We came in very late, staff was nice and made us feel welcome. We had reserved a King bed deluxe. Room clean, quiet, bed slept well and enough pillows. Breakfast had enough choices for everyone. We would recommend this hotel and very much stay here again.
Women desk clerk very accommodating. Called and talked male employee/manager(?) before and he was not accommodating to our request for extra plillows. He said the room had enough and would not provide any extra. Wife has bad back. Toilet very close to vanity to allow easy use of.
Great place to get a good night's sleep. No loud obnoxious kids in the winter, yeah!!! Good location and employees were top notch. My room was amazing for the price paid. Coffee was on the plus side as was the breakfast ensemble.
All of the employees that we dealt with with great. Very comfortable bed, clean room as far as hotels go, and a great salt water pool. Breakfast was good with Eggs, Sausage, Biscuits and gravy, pancakes, fruit etc: Would recommend. Very close to shopping for essentials for travelers.
The staff was very friendly and helpful. They gave me excellent directions to several places we wanted to go to. Our room was very nice. Beds were comfortable. Breakfast was adequate. Location is handy for where we wanted to be and go to. We would definitely stay there again.
My son had a baseball showcase over the weekend so we decided to stay overnight rather than travel back home to eastern Iowa. Room was clean and bed was comfortable. Breakfast was good. I would stay again.
We were traveling from Minnesota to Missouri for a dance weekend. We stayed at the Best Western Plus in Altoona, IA to break up the drive. We arrived around 9pm and were able to check in without reservations. The service was excellent and the room was clean and comfortable. Everyone we had contact with was very friendly and helpful. The price was also quite reasonable. I would highly recommend this hotel.
We needed a place to stop for the night because we had been driving since 5:30am from Cody Wy. We could not find the Best Western in Omaha Nebraska because of construction. This hotel and staff was very nice when we checked in at 10:30 pm.
Title says it all. Dropped the money for two rooms, one with a whirlpool, my 3 year old slipped on the really slick tile (it wasn't even wet) and split the back of her head open, we spent the whole night in the ER (lutheran), they stapled her scalp back together and then the hotel had to think about whether we could have a late check out, did not refund the money, did not apologize, did not offer to pay the medical bills and were trying to shut/slow breakfast at 815 and absolutely will not leave it open a minute past 9 am. I paid for two hotel rooms to take my five 10 and under children swimming and let them splash in the big tub. Instead, I actually paid to sit in the ER and eat stale muffins. Well over 200.00 and over a thousand dollar medical bill so far and next appointment monday. The tub should have been tiled with edge tile which curves, they tried to save a few bucks and cut the tile and butted it. The cut edges are the edge of the tub! Its ragged, sharp and doesnt look like its even sealed there. They never apologized. They ruined my childrens last time with their dad before he leaves for medical treatment related to his military deployment.
My stay at this hotel was fairly average. The employees and service were fine, but the room seemed fairly small, at least by Best Western standards. The room had most of the amenities that you'd expect to see, but the bed wasn't very comfortable (didn't get very much sleep), and the shower hurt my eyes for some reason. The breakfast was also pretty average. On the bright side, the building was mostly clean, and the hotel is within walking distance of Adventureland. While it's not really a bad hotel, if you're in the Altoona/Des Moines area, I'd try to stay somewhere else if possible.
We stay at Best Westerns whenever we travel and most of the time they serve our needs well for a reasonable price. At the Altoona BW, the bed and pillows were great. However, the toilet seat in our room was so loose that it clunked sideways whenever it was used and while the towels were plentiful, they were thin. Worst of all was that the AC blew air that smelled extremely musty. By morning, I'd developed a massive sinus headache, which is extremely unusual for me. The eggs at breakfast weren't over-cooked but the coffee was rancid Folgers (I saw the cans) and the orange juice tasted metallic. In the future, we'll make our reservations at a different BW when we pass through the DesMoines Iowa area.
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