Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Nouveau ! Payez vos séjours en 3 fois SANS FRAIS dès 150€ En savoir plus
Sélectionnez l'option Klarna « Paiement en 3 fois sans frais » au moment de régler votre séjour. Le paiement en 3 fois sans frais est valable uniquement sur les tarifs en ligne non annulables et non remboursables dans les hôtels en France.
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Delta put us up in this hotel and I want to say the bed was very comfortable, the room was clean and quiet. Unfortunately the pool was closed. It was convenient to the airport with an airport shuttle every half an hour for free. Two free waters were given in the room. Walking distance to several restaurants near this hotel.
Our Delta flight was severely delayed, and our connecting flight in Detroit had left before we even landed. Because of this, Delta put us up in a hotel for the evening, and it happened to be this one. To say the least, we were very cranky and upset that this happened, especially because the hotel we had reserved in New Orleans for our anniversary/birthday trip cost $500/night, and we did not get our money back for missing the night, since it was obviously not their fault. With that being said, the Skyline hotel did everything they could to make our experience there a good one. They had a shuttle that came and picked us up and brought us to the hotel. The person at the front desk was very friendly and accommodating and helped us out with some toiletries as all of our luggage was sent to the next plane! It was my husband's birthday the night we were there, and luckily, Delta did give us a $50 meal credit for the inconvenience of being laid over for the night. We got the egg rolls, which was a HUGE portion and they were delicious! The bartender was extremely personable and made our time eating/getting drinks for my husband's birthday very fun! We met some other travelers and ended up having a good ‘ol time instead of it being a giant disappointment that we did not arrive at our correct destination.
Our stay at the hotel was truly excellent. The rooms were very clean, comfortable, and well-prepared, and we really appreciated that water was provided. A special thank you to Gerry, who was amazing and went above and beyond to accommodate our stay. He was incredibly helpful with booking, easy to reach whenever we needed assistance, and kindly helped us receive the receipts for our airline. The breakfast and dinner were both delicious, which made our stay even more enjoyable. It was also very convenient to have a shuttle to the airport, especially since our flight was delayed during one of the biggest snowstorms in the Midwest. During a stressful situation, the hotel was a great place to stay and provided us with much-needed comfort and support. We are very grateful for the care and service we received and would highly recommend this hotel to others.
I was booked at this hotel due to a plane cancelation. This hotel is such a great find! Breakfast - omelet was so fresh, Chef great job! Staff friendly, helpful. Ate dinner before I headed back to airport. It was so good!! Highly recommend on all levels! Room clean, staff helpful and friendly, restaurant- so good! Thank you to all that helped a bad situation turn out great! As a Travel Agent, I'm more likely to fly folks thru Detroit... just in case they need a hotel to stay in! Keep doing a great job, thank you again!
This hotel was previously Delta Marriott at Detroit Metro and sold to Skyline. Marriott obviously unloaded it before doing needed maintenance. The room was basic, but ok. However, everything outside the room was outdated and worn. The entrance was dirty with cigarette butts at benches, along with garbage in the landscaping. Our original reservation had been made with Marriott, so the person at the Skyline front desk had no record of it (obviously no motivation to check with someone else, either!). Thankfully, a second person stepped up and was able to find our reservation through another system. What if that person wasn't there? After a full day of traveling and documentation of a reservation, you can imagine how we felt we were told we had no reservation? We will not stay at this hotel again.
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and want to sincerely apologize for the inconvenience and frustration you encountered during your stay. We understand how stressful it must have been to arrive after a long day of travel only to be told your reservation couldn't be found. While we're glad a team member was ultimately able to locate it, it's clear that the initial handling did not meet expectations, and for that, we apologize. We also appreciate your comments regarding the cleanliness and condition of the property. Since the transition of brands, we are actively working on making improvements to both the facilities and overall guest experience. Your feedback is extremely helpful as we prioritize those updates. We know we fell short during your stay, and we regret that this impacted your trust in our hotel. Should you ever consider giving us another chance in the future, we'd welcome the opportunity to provide a much better experience.
I booked two rooms, one for me and one for my teen daughters, on May 15th. My incidentals hold for each room was $100. I travel a LOT and my honest suggestion is that you should stay here ONLY if you want to speak to their management 4x for them to tell you the hold will be released in 3-10 days but you don't need your money back for 25 days....Because they have no mechanism for expediting your hold release other than telling their customers to "be patient". NONE of the hundreds of hotels that I have stayed at for business or pleasure have EVER taken this long. This is unacceptable to me and if you stay here then you'll have to decide if you think that this acceptable for you. HEY SKYLINE. CAN I PLEASE HAVE MY MONEY??? I promise that once I get it, you'll NEVER have answer my reviews or not return my calls again. Ever.
Thank you for sharing your experience. I want to sincerely apologize for the frustration you've encountered regarding the incidental hold release. We completely understand how important it is to have timely access to your funds, especially when traveling. Please know that the $100 hold per room is a standard practice to cover any potential incidental charges and is released immediately on our end at checkout. However, depending on your financial institution, it can take several business days to reflect in your account. Unfortunately, we have no control over the processing time once it leaves our system, but we absolutely understand that this delay is frustrating. We value your feedback and your business, and I'm truly sorry we've fallen short of your expectations. We appreciate your stay with us and hope that, despite this issue, your time here was otherwise enjoyable. If there's anything further we can do to assist, we're here to help.
This is the 12th time at this hotel and always a smile when I walk in the door. The shuttle bus driver even gave me a huge welcome back. Fatima's and Queen are always special staff that greet me with kindness. I have found a happy place with the kindest associates.
The Delta Hotel has been our "go to" hotel when traveling through the Detroit Airport. Over the years the front desk agents have become like family to us always greeting us with smiles a big hugs. The rooms are large, super clean, and very comfortable beds. The restaurant/ bar is great for a cocktail, snack or a meal.
This place was... ick. Front desk staff were super friendly, restaurant staff were disinterested. Room was fine, but the whole place felt shabby and in desperate need of not just an update, but critical repairs. Breakfast was awful - Avocado toast was stale and had a fine layer of avocado completely covered in a dense layer of feta and coffee undrinkable. "Coffee Shop" was understocked, the espresso machine didn't work properly (took forever to heat up) and the credit card machine wasn't working, so the lone staff member had to keep stepping away to run people's cards on the restaurant machine.
This site was fabulous. When we walked in I was met instantly with a warm and welcoming greeting. Check in was smooth and meet the standard I am accustomed to for Bonvoy. The lobby was clean, coffee shop was well situated. We enjoyed the restaurant and the service was excellent. Best quesadillas we have ever had. The pantry, club, was well stocked with snacks, drinks and coffee. Only down sides are the beds are hard and the pantry is a long way from the lobby. Thanks for the great experience
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