Monarch Casino Resort Spa, WorldHotels Elite

The room was absolutely beautiful. The bed was very comfortable. The shower was beautiful. The pillows were soft. It was very, very quiet. It was so nice to have a plug - in lighted makeup mirror that could be set anywhere in the room. The security for getting to the room is excellent. The view out the window is beautiful looking out at the mountains no matter which side of the hotel you are on. We think this is about the best reasonably-priced hotel room we've ever stayed in and we have traveled extensively. We also enjoyed that the whole property was no smoking, including the casino. There was also free coffee and hot chocolate downstairs in the casino which was a great amenity. We arrived on a Sunday, and we were able to check in early which was also delightful.

This casino is the only one in Blackhawk whose slots acted like broken pop machines that simply take your money and give you absolutely nothing. So disappointed. Will not return to this one. Was so happy with every other casino in town that allowed us to win a little or at least play for awhile. Definitely not this one!

We called before booking specifically to ask whether this hotel was appropriate for a family with kids. We made it very clear that we would not be gambling and were coming for the food, pool, and hotel amenities. We were assured it would be a good fit. It was absolutely not. We arrived around 4 PM and specifically told the staff we were there to enjoy the pool and food. Not one person bothered to tell us that children are kicked out of the pool at 6 PM and cannot use it again until 10 AM. We ate at the buffet first, which they recommended to avoid the wait, and it was actually great. At 6:05 PM, we changed into our swimsuits and headed to the pool—only to be told, essentially, “too bad, we're closed to kids.” There was no warning, despite our conversations with staff. We called the hotel and spoke with the GM, who apologized and told us they would give us a late checkout the next day so our kids could actually enjoy the pool. Great—we accepted that solution. Except there was literally nothing else for kids to do that night. So our family spent the evening sitting in the hotel room. The next morning, we went to breakfast at the Ameristar, and the kids were treated like five-star guests. That experience was fantastic. We came back, changed for the pool, and called to confirm the late checkout we had been promised by the GM. Of course, that promise suddenly didn't exist. We explained the entire situation again, including the conversation with the GM the night before. The response was essentially, “Too bad. We need the room.” This hotel will tell you whatever it needs to tell you to get you through the door—and then fail to deliver at every opportunity. If you're traveling with kids, do yourself a favor and stay somewhere that actually wants your business and stands behind what its employees promise. We will absolutely never stay here again. Maybe they should do themselves a favor and say 21+ only. It would cause a lot less issues.

Amazing valet experience with Kevin at monarch in black hawk and Austin was absolutely superb in his customer service.

I am documenting my experience at Monarch Casino Resort Spa because the sequence of events raises serious questions about management judgment, guest safety, and the decision to escalate a situation involving a guest who was actively attempting to comply. I was invited to Monarch by a hotel guest early Thursday morning. Shortly after arriving, I left my dog in the room briefly while I went downstairs. Staff alerted me that he was barking, so I returned, got him, and kept him with me from that point forward. For more than three hours, my dog was openly with me on the property, including on the casino floor. I gambled, was served alcoholic drinks by Monarch, interacted with employees and management, and was even issued a room key with my dog by my side. His presence was not raised as an issue during that time. Several hours later, the shift manager approached me on the casino floor, questioned me about my dog's service-animal status, and directed us to leave. I told her I had been drinking, could not safely drive, and that my vehicle was in valet. Nothing changed. My dog had to leave, which meant I had to leave with him. I finished the game I was playing, went upstairs, packed my belongings, and prepared to leave. The shift manager later came to the room to check on us, accompanied by another member of management who had seen my dog and me throughout the evening. My bags were already packed. I told her I needed 20 minutes to find another hotel. I spent that time calling hotels. Immediate check-in was either unavailable or not available until later that day. When the 20 minutes expired, I called Monarch myself. I explained that I still had nowhere to go but was continuing to call hotels. The shift manager returned. I asked to wait in the lobby while I continued looking for accommodations. She refused. Because it was still dark outside, I asked whether security could remain outside with me while I continued calling. She refused that as well. I was told I was trespassing, would be banned from the casino, and that PD would be called. The interaction was recorded. I was calm and complying. I stated that I was leaving while doing everything I could to find a safe place for my dog and me to stay without putting myself or anyone else at risk. Police arrived within seconds. There was no criminal activity. I was not arrested or cited. What happened next provides the clearest contrast. The Black Hawk Police officers walked with me and my dog across the street to another hotel lobby so that we had somewhere safe to wait. They remained with us for quite a while and even attempted to help me locate another hotel themselves. They encountered the same difficulty I had been explaining to Monarch. I am grateful for the professionalism and consideration those officers showed me. They provided exactly what I had been asking Monarch management for: somewhere safe to wait and a reasonable amount of time to find accommodations rather than get behind the wheel after drinking. Monarch has the right to enforce its policies. That has never been my objection. My objection is the judgment exercised once I agreed to comply. I hope Monarch's executive leadership reviews the video, its surveillance footage, and its internal records and asks a simple question: Was this really the judgment the situation required?

Very disappointed. Waited for our room after checking in for 3 hours, sleeper sofa was requested wasn't in the room had to pay extra for a rollaway bed. Rooms weren't on the same floor as requested. One room wasn't cleaned as well since we found gumballs around our room in spots.

We love monarch!! On Tuesday and Thursdays is when you win fyi!!

This is normally my go to spot until recently. My husband and I experienced the worst service ever. BE AWARE OF NEW SCAM FROM THIS CASINO! While staying here, we went to bed at midnight, woke up, showered, and left before check out. Next thing we knew a $900 charge was posted on my husband's card. We had no idea what the reason was. We tried to get a hold of a manger but kept getting the run around and needing to leave messages that were not returned in a timely manner. All to find out that we apparently broke their TV. Worst part is we got no notification of the charge or itemized statement. NO PROOF OF BROKEN TV OR HOW WE BROKE IT. NOTHING! PLEASE BE AWARE WHEN YOU ARE STAYING HERE. DOCUMENT EVERYTHING AND RECORD YOUR ROOMS CONDITION OR YOU MAY GET CHARGE FOR NOTHING. TO THINK WE SPEND OUR HARD EARN MONEY HERE AND FOR THEM TO TAKE MORE OUT OF US. AS A CASINO WHO IS ALREADY MAKING A TONS OF MONEY AND NEEDING TO RESORT TO SCAMS LIKE THIS IS INSANE!! BEWARE!!

Rooms so-so…. The additional you pay for is a joke. Hidden fees. The elevator system… don't waste your time. Winning.. you WILL NOT! After more research… less than 10 percent are winners at Monarch. Wish I knew this before I wasted money. The odds are AGAINST you! Big time…. You will only go broke. Go to the mom and pop casinos and bars which is where I earned money back after wasting time at Monarch. Gamble smart…. Not stupid

Had a really great time at the spa, and rooms and customer service are always great. The chop house can be a bit inconsistent for the price but good food all in all

Nice hotel with some good restaurants and nice roof top pool etc.

Room key would not work, many people were stranded in the lobby. Front desk lady was very nice. However, manager was not so helpful. Waited four hours for security to comeand open the door for us to sleep late night.

I'll keep this short and simple... Worst hotel ever! One disappoinment after another. I will never stay here again.

An early check-in fee, give me a break. I mean, you've already paid for the day, "YOU HAVE ALREADY PAID FOR THE DAY, THE ENTIRE DAY." And this is how they say thanks for your patronage, to stick their hand in your pocket and "RIP YOU OFF"..... GOODBYE! It costs them NOTHING to get you into your room once it is ready, regardless of how early. It is actually better for them to get you into your room early, as it is more efficient, preventing long lines and staff/customer inconvienence/confusion. This is just them saying GOODBYE to CUSTOMER SERVICE/CARE, and instead, trying to squeeze you for every penny. Let's see, the resort fee (for nothing additional), the Early Check-in Fee (for nothing additional), I guess the PARKING FEE (for nothing additional) will be next, so I have to ask, how soon? I wonder, will they refund your money when they get you in late? (Yea, Right).... As a result of the "MONEY GRAB", we have altered our gaming location to Albuquerque. The Sandia, Isleta, Race Track, Santa Anna and Route 66 are all "SMOKE FREE". We stay Downtown now (no more Casino stays getting charged/nickel and dimed for nothing). The accommodations downtown are by far superior, we get a free Breakfast, top notch service, lots of things to do locally (as compared to Black Hawk where there is LITTERLY NOTHING else to do), and can check-in early without the NICKEL AND DIMING. Goodbye Black Hawk, I hope others decide to send you a message by going elsewhere, as we have. Everyone, keep in mind, if you allow them to skrew you, they will.

Nice casino but we rented 2 rooms and only 1 out of 3 were good. I saw 3, because we had to switch one room already due to a stank that made our children and us nauseated. In the new room, random wet spot in middle of room in carpet, enough to soak a sock. Tables weren't wiped down and still had rings from previous drinks. It was dirty. Also one of the lights was broken and kept turning on all night. They then tried to offer us a 35 dollar credit and no apology. We said keep the money we will just continue to go to Ameristar. We gave you a chance Monarch, not impressed.

Love the hotel itself and stay often but the new 4pm only check-in is absurd. I've traveled all over the world and am always accommodated when arriving early and the room is ready. This used to be the case here but no longer unless you pay a $50 fee!! After all isn't this a "Hospitality business"!!?? Poor customer service for sure!! And the line if you arrive at 4:00!!!!

An early check-in fee, give me a break. "I mean, you've already paid for the day, "YOU HAVE ALREADY PAID FOR THE DAY", THE ENTIRE DAY." And this is how you say thanks for your patronage, to stick your hand in my pocket and "RIP ME OFF"..... GOODBYE! You cannot only take, once in a while you actually have to provide value. It costs them NOTHING to get you into your room once it is ready, regardless of how early. It is actually better for them to get you into your room early, as it is more efficient, preventing long lines and staff/customer inconvienence/confusion, and more than likely, gets you on the floor gambling sooner. This is just them trying to squeeze you for every penny. In my opinion, a slimey thing to do. I wonder, will they refund your money when they get you in late? (Yea, Right).... Don't let them nickel and dime you, go somewhere else. We have altered our gaming location to Albuquerque. The Sandia, Isleta, Race Track, Santa Anna and Route 66 are all "SMOKE FREE". It takes us three times as long to get there, but, well worth the trip. We stay Downtown, the accommodations are by far superior, get a free Breakfast, top notch service, lots of things to do locally (as compared to Black Hawk where there is LITTERLY NOTHING else to do), and can check in early without the NICKEL AND DIMING. Goodbye Black Hawk, I hope others decide to send you a message by going elsewhere, as we have. To the Monarch executives, take a look at what is happening on the Las Vegas Strip as a result of the same type of money grab. They are loosing noticeable business...

We arrived early to the Monarch and were told we were u able to check in early without paying a fee. We were told to come back at 4:00. When we arrived back at 4:50 we were told our room wasn't ready. An hour after the check-in time!! The manager, Casey, apologized and the most he could do was comp us a resort fee - an hour after the room was supposed to be ready. Not impressed with this hotel or the management.

Worst hotel in Blackhawk. Check in is a nightmare, staff was rude, impassable elevators, I would not wish this hotel on my worst enemy.

We reserved the monarch grand 2 queen room. We are a family of four with two teens. There is no pull out and a rollaway was not an option. However, the room was very generously sized and we felt we had ample space to not feel like we were on top of each other. There was a nicely sized sitting area and we reserved a room with a view of the mountains. It was among one of the nicer rooms we've had on family trips. The room was updated, clean, stylish. The bathroom was also very big with a separate room for the toilet. The door has a frosted panel (why so many hotels do this I can't understand) - but there were enough lighting options inside the bathroom that you could use it at night and not wake up the entire room with the lights. The hotel has well-filtered water bottle refill stations that were a very nice and appreciated touch. As far as I know there is one on each floor and additional stations on common floors. The pool was very nice. Kids are allowed during certain times, so plan ahead for using it if you are traveling with kids. Evening hours are reserved for adults only. The only downside I would say is that the hotel does not have many common areas where you can sit if you wake up early or stay up later than the rest of your groups. there were several couches and tables on the top floor outside of the pool and spa, but that was it (and it was next to a bank of windows so a little chilly at the time we were there). A note for if you travel with kids: this is a casino and the sit-down (non-buffet) restaurant is through the casino. The casino is small so kids need to check in at the security station on the second floor and get a wristband before you can walk into the restaurant. We've stayed at other casinos where our kids can walk through the casino if they stay on a path, but that is not the case here. Just be aware and plan with kids. There are warnings posted, but you want to enter at a specific point with kids. On the casino floor there is also self-serve station with water, tea, coffee, and soft drinks. The cafe with coffee and pastries is right outside the sit-down restaurant.

As a local, at one point and time I would rate this Casino 10+ stars. Now, I wish I could give it negative. Ever since they lost those few lawsuits, it's like all they care about is stealing money and ripping people off. Monarch USED to be the place where locals went. Not anymore. They no longer care about their guest, only if they can swindle you out of thousands. Pai Gow is usually a $15-$25 min game on weekdays. Not $150 min on a Tuesday!! They only care about the all mighty dollar and could give two sh*ts about customer service. Go to the Lodge, where at least they treat you with some respect!

Vegas quality with a better backdrop :) ................................................................................................................................................................

I usually have nothing but good to say about the Monarch Hotel/Casino and have written a number of complimentary reviews but they have a glitch in the reservation system that they need to address. I made a reservation in a Thursday. On Friday at 8:03am, I called the reservation number to confirm as I didn't get an email confirmation. I talked with the reservation member and let them know I wanted to confirm. She said she understood and if it would've been her she would've called to verify as well. She rate, taxes and resort fee. On Saturday, I arrived to find out my reservation had been canceled. They said it was because my credit card didn't go through. I let them know that I made the reservation on Thursday, confirmed on Friday and showed my recent call log to the reservation center to show them that I did indeed call. They let me know there was nothing they could do since it was sold out. No rooms even in case of emergency. The part that irks me the most is I then called the reservation center and talked to someone who restated everything but added that they tried to call me multiple times to let me know. I don't like being LIED to as I was able to check my missed call log and there was nothing. I got transferred to a manager who reiterated everything, adding that the credit card would've been run through on Friday between 7 and 8am. I restated that I called at 8:03 and confirmed my reservation. However she said that the only way to get a room was through the front desk. Which I had already done. I was looking forward to watching my Packers since they were on prime and I knew they showed the games in the sports area. I also am celebrating my birthday and was having two friends come up for birthday brunch on Sunday my treat. I will still be back but this was truly a disappointment that hopefully can be corrected so no one goes up only to be turned back.

We had never been on the property before the buffet was extremely crowded, but the host/hostesses were very genuine and letting us know where we were on the list how long it would take, etc., and it was Christmas. They kept smiles on their faces and we were super impressed with the food once we finally were able to eat.

Check in is fast and easy, guest services are kind and considerate, I was very appreciative of their prompt service. The buffet was fantastic with a large variety of foods for different tastes. The Monarch is a favorite of mine

We had a great day at Monarch Casino playing the slots! Lunch at 24/7 never disappoints. The staff are friendly; the portions are large, and the food is excellent. Monarch is our go-to casino when visiting Black Hawk!

We had a great time! We played video poker at one bar area where the bar tender could/should have been more attentive, but other than that, it was great. We played at the bar for a few hours and lost several hundred dollars, the bartender paid more attention to the people that were paying for drinks and it was very obvious. Still love Monarch and will go back, but wont play machines at his bar again.

Service is terrible! Casino & hotel rooms are fine. Love that it's smokeless. If you're playing in casino, you will get a waitress once an hour. Waiting for drink at a bar? Expect to wait at least 15 minutes. Room service? Not available. Try to order to go food at bar? Gave up after 10 minutes. First time in BlackHawk & wishing we had stayed elsewhere. Just pay for a few more employees and it would probably be way better.

I had high hopes for my first stay at Monarch, and it filled a whole lot of them, but didn't quite hit the mark for true excellence, which prevented me from giving them a 5 star rating. In the positive column were the nicely appointed rooms with coffee bar, comfortable seating, and lovely bathrooms. The delicious purified water available was a nice bonus. The staff was well trained and helpful. And the rooftop pool and hot tubs were very nice. A big minus were the absolutely horrible dense uncomfortable pillows. Since there are an abundance of pillows on the beds, I could not understand why they were all the same and no selection was offered (as I have seen done in other nice hotels), especially at the high price for the rooms. As I was tossing and turning trying to get comfortable, even my husband (who seldom complains about anything) commented on how awful the pillows were. They made for an uncomfortable night's sleep with both of us awake every hour or two, and a good night's sleep is one of the hallmarks of a great stay for me. The other glitch in our stay had to do with the buffet. As is common with buffets, it had some stellar dishes (great prime rib and delicious desserts) and some clinkers (dried out and therefor tough and chewy ribs), but it was the lack of seating while you are waiting that really got to us. As a couple of seniors with mobility issues, being expected to stand for extended periods of time is brutal, and the line was so long that the younger more able bodied guests were sprawled out in an unsightly mess all over the floor. Providing some of those sturdy benches they have near the elevators would be such a simple easy-to-clean solution. And making sure that some of that seating is reserved for those with mobility issues would be a true act of kindness. I am allergic to shellfish, which is one of the most common of all food allergies, so paying around $60 because the buffet provides crab legs and lobster was also an issue for me. It seems like a better solution would be to make the buffet a reasonable price and charge extra for those who want to pig out on shellfish. It is obvious that the Monarch wants to provide an excellent experience, and they are so very close to the mark. I hope they will consider my suggestions.

This was my first time staying overnight and I will be back again and again. Whomever was the creative genius behind this vision, congratulations!

Trying to found the lost and found. I had a room on November 17th room 1124 I might have let my black long sleeve ariat jackage. Please help thank you Tanya Zorn

Everything was excellent until after gambling for 20hrs and wagering $100 and up on table games for at least half of that time, then all i got was like $20 of points on my players card. When i go to other casinos and wager that amount i always get food comps and most of the time a comped room. My wife and i lost about $4000 over the weekend and deserved some kick backs. Honestly we really like going to Black hawk vs Las Vegas or Reno but its not apples to apples for comps for sure. We will be back but probably just a once a year stop for us now.. This was our 3rd time to Black hawk and the firest time we gambling almost exclusively at the Monarch and the worst comps weve ever gotten amywhere

Very nice atmosphere was nice rooms nice very comfortable me and my wife had dinner at the buffet food was excellent she did a little gambling on the floor as having a few margaritas I enjoyed the tables

Very good experience people were friendly staff and a well good stay place rooms were clean. Everything was organized. Will definitely go back. Food was great slot machines were great. Just had a very good time.

It was amazing and staff kind and the tables were hot/same with slots thank you Monarch and maybe next time I won't have to pay for a room..jk😜!! I had a good time with my friends and family. I can't wait to go back again.

Mixed. Several times we asked for assistance (e.g. casino) only to be told they didn't know. Not much help. I called Guest Services the night before we were due to check and was told we could get a complementary late check out time of 1:00. When I called the next morning I was told that is not the case. I called the number for the buffet and was told it opens at 10:00. We made plans based on that time. We got to the buffet just after 10:00 and was told that it's at 11:00. There were a few other disappointments, more than I care to mention right now. I can't say that we'll be back. When we registered there was a promise of $25 toward one of the restaurants on site. It didn't say that it would take 10 days. Now, I'm wondering if we'll get the $25 credit. Too many disappointments. And all of them in less than 24 hours.

Very fun love the dinner got to play slots got to play a couple electronic table games. The food was very good. Love the comps and the dinner buffet was excellent. Workers were very nice. Waitresses could have did a better job serving drinks while gambling.

Staying at the monarch was beyond my expectations!! The room was exceptional. Every person I was in contact with was personable and friendly. Lisa, my casino host did eay beyond an experience. It was my birthday and going to the spa was awesome. Thanks to all at the monarch

The word gem is somewhat overused, but this property is truly a "gem" in the Rockies. Clean, friendly, comfortable, and very well maintained! The rooftop spa and pool area is absolutely terrific and worth the time to explore. Monarch is my only choice in Black Hawk!

This is our go to plce when we visit Blackhawk. We love this hotel and always have a great time in the casino here. Beautiful rooms, super friendly, easy check-in.

Great as always. Slots were easy on the pay out, Buffet great as usual . Love Shrimp Chowder, and Prime Rib, Desert picks are a big decision and a great top off on a great meal. Slot tech are great at keeping things up and running for payout and problems.

Great buffet, great waitress and bartender, very elegant rooms, excellent service from the housekeeping, great parking lot very clean restrooms, plenty of room between machines very friendly atmosphere very nice casino inside and out

We aren't able to come up as much as we would like, but when we are able to we always have a great time. This time we were celebrating our 54th anniversary and had dinner at the Chophouse. They gave us a champagne toast and the food and service were excellent as always.

A nice variety of slots, I felt very safe and enjoyed my visit. Lots of people were there feeding the slots. I saw lots of winners! There is a nice parking lot, or valet if that is how you like to park your vehicle.

Ok...but the slot machine payouts were poor. The food in the buffet was just the same 'old' selections and the quality was just average, at best. Sometimes, the music is just too loud in the main gaming area.

Great experience will definitely come back, I wish the pool was open longer but definitely a great experience at the hotel and casino, spent a lot of time in the playing tables, I'll definitely come back every tiem I'll get a free room

Monarch Casino is the newest and best casino in Colorado. I go up there at least twice a month. The buffet is second to none with high quality selections. The Chophouse restaurant is amazing as well. The slots and table games are alway rocking. You actually see a lot of hand pays there. The staff are kind and professional. It's just a great place to visit and stay.

Very good service and helpful staff. Everyone we spoke with was very courteous and friendly. We had a wonderful breakfast, and service was very good. Our plan is to come back to visit and possibly stay overnight at your hotel.

We love this hotel and casino! The staff is great. The rooms are very comfortable! We love the location as well. It was a quiet week in Blackhawk so we had lots of choices in the casino for game play!

Very nice hotel, recently updated, two comfortable chairs in the room and a view of the hill across the street with aspen trees starting to turn gold! The casino paid enough for me to break even, most of the slot machines were newer games. The staff in the hotel and casino were capable and friendly.

The stay was my 1st and probably many more stays ..loved the buffet n the hot tubs .I will keep coming back .Cleanliness was a 10 and above..

we are really happy to be coming back…my husband was very ill on our trip to Boston and ended up in icu for a week…he is doing better and we are very happy to make plans to come more often and so appreciate the food in the buffet and the rooms are great and the people working here are so very nice and respectful…it is so great….and all your offers are appreciated!!!! i let all the people and friends what a super place to be at the Monarch Casino… 😊😊😊😊😊

Great time! Would definetely recommend to stay, play and eat here. The friendliest staff and amazing amenities. Worth the trip.

Great service and clean room. My hostess Ngoc is responsive and professional. The manager Gregory,the hotel manager, is also very helpful, professional, and promotes outstanding customer service in his staff.

Had a one night stay at the Monarch on my way across the US. On vacation with my wife and we absolutely loved it. The amenities, the food, the room, were all absolutely top tier. We only had one major regret and that was that our schedule didn't allow for more than a one night stop. After staying here once we are planning a trip just to come back and spend a few days at the spa and enjoy the surroundings a bit. This is our number one top pick for a couples getaway without leaving the states.

I realized I had not posted the review from my stay at the Monarch last month and was so surprised. I've told everyone else what a great stay it was, I can't believe I forgot Tripadvisor! I opted for a stay at the Monarch versus the standard couple of places I stay when running away to Black Hawk. I wanted to try something more "upscale". The Monarch delivered, with everything from the facilities to staff to the overall experience. Phone reservations were easy to make and the staff was very accommodating. I have issues with heights and was told rooms started on the 6th floor. I asked for the lowest floor available and was eventually assigned to a room on the 6th floor. The staff at check-in was very helpful in showing how the hotel keys are used for getting an elevator to your floor. The room was amazing. It was huge. My Mom used to say the heavier furniture is, the higher the quality. Obviously, whoever designed these rooms agreed. The quality of the furniture, tabletops, nightstands and more is first class. The Ice machine was at the end of the hall and I was very happy to find a filtered water dispenser right next to it. The walk-in shower was luxurious and that's not a word I use often. I was so impressed with the facilities. The staff was fantastic. When searching for an elevator down from the Casino level to the front desk, the staff member I asked didn't just point in the general direction, they took time to walk me through the Casino floor to the specific elevator that would do what I needed. Staff on the Casino floor and in the restaurant 24/7 were all fantastic. While I've chosen other hotels in Black Hawk for the low prices, when it's time for a special experience and a time to treat myself, the Monarch will be the one place to book, every time.

Maintenance seems.to be becoming more of an issue. Machines with inoperable buttons, rooms always seem to have something broken now and days. Valet when we arrived was less than happy to be there. No water in rooms anymore. I used these for my cpap and cannot trust your filter station.

Wonderful place to stay and rest awhile Best food, accommodations, and entertainment. Keep Making A Difference Brrrrrrrip

I love Monarch. It's equivalent to most Vegas resorts. The staff are wonderful and it has everything I want in a resort. The only thing that I have a problem with is the bed pillows. They are hard and weigh about 5 pounds each. Since there are always 4 on the bed, it would be nice if 2 of them were more comfortable. It makes it hard to sleep comfortably.

The hotel is beautiful. Love coming here. Chop house is awesome . Casino is set up for easy access to all the favorite games

Great stay-easy check in. Wonderful stay slot- machines not so good . People playing in casino very friendley. Had a good time

Was playing poker went to the restroom and some random guy was sitting in my spot I even think they were chips missing I complain nobody seemed to care I picked up my stuff and left watch out this place doesn't care about you when you play poker and doesn't care if random people come sit in your seat

First time staying here. Love this casino. Staff is friendly, food is delicious, would definitely come again. Looking forward to our next trip

Great experience with the hotel. Loved the view from the king suite with an in room "spa" Kohler tub. Only issue was the 24/7 restaurant forgetting our frys in our carry out order.

Check in was a bit difficult for a VIP guest. They have no VIP check in. Waiting now to see how the VIP casino hosts treats us to give final report. Overall great experience

Nice room, great action in the casino with the latest slot machines & the best Lobster Buffet this side of Vegas. Nice pool with an indoor & outdoor hot tubs.

I love Monarch. They treat me so well with their rewards program. There may be other options, but there is only one Monarch. The best rooftop swimming pool, best tables, best food, best employees. I'm not going anywhere else!

Lovely room that was clean and quiet, and we loved the indoor pool and hot tub! Staff were all incredibly friendly and helpful. The Chophouse was one of the best meals I've had recently! I rarely go to casinos but enjoyed my stay so much I'm hoping to go back soon.

The rooms are beautiful and have everything you need for a stay. We ate at both the 24-7 restaurant and the buffet and both provide an excellent selection of food and drinks. The meal at both places was delicious. I only have one complaint as I was gambling my machine went down I put on the service light and no one came for at least 20 minutes I finally got up and chased a service technician down. He came and did something to the machine and said it should come back up, I'll come back and check on it. It took a long time for it to reboot and he never came back during that time to see or at least tell me that it was going to take 10 minutes.

Everything in the room was perfect. We love staying here. food and atmosphere are exceptional. We also like the parking garage as it will fit our lifted truck.

Front desk staff is always amazing especially Dee. Great showers and clean rooms. Best late night food the the person who booked my reservation was very helpful. The buffet staff is also very helpful and professional.

Booked myself a King Spa Suite at the Monarch and it was absolute bliss! The jetted tub overlooking the mountain side was amazing! The room was immaculate and the bed was so comfortable! The room comes with two televisions, a mini fridge and a coffee maker! Everything to make the stay perfect!

Love this place! Rooms are beautiful and the food is great! Very friendly staff. I love the spa and hot tub! Really nice place to stay.

The bar between the 24/7 diner and the high limit room was staffed by the most professional, friendly and entertaining barstaff that I have experienced on my trips to Blackhawk. Great room too.

this was the first time we stayed at the Monarch and it was first class. The rooms are very spacious and extremely nice, the gym, pool and casino were all great !

Played for several hours and couldn't get our free play. 7 out of 10 points. Wife got 8 out of 10 points. Confusing just say you don't have free play! Tight asses!

Great rooms with excellent amenities. Massive Casino area with a god selection of thing to do. Definitely the best Casino in the area.

This luxury resort had it all and then some! Surpassed our expectations in every way. Every detail was designed to perfection. The hotel room was large and upscale, the restaurants and the cafe food quality was great. The pool and spa on the top floor was incredible! The staff was amazing-friendly, helpful, and keeping the place nice and clean!

It was exceptional service. The room was an excellent condition very clean and the casino was great as always. I had a fantastic time. Thank you Monarch Casino.

Great price. The room was one of the best hotel rooms if ever stayed in. The service was great from checkin to checkout. Great pool area on the 23rd floor with adults only from 6 to 10 was really. nice, Food at the 24/7 restaurant was very good. Would definitely stay there again.

Arrived at 1pm. Told rooms were ready. Requested $50 to access each room or to wait until after 2pm. We left and ate/drank/gambled elsewhere while we “waited” to access our rooms after 2pm. I just don't get gaming hotels that would do anything to deter their guests from staying on property. Otherwise, nice enough property, but lousy way to start the visit.

We really enjoyed our stay at this casino. It was clean; room was great, staff was friendly. We dined at Bistro Mariposa, and the food was great, staff was fantastic and the live music was a bonus.

It was a great stay. The staff was excellent. My wife and I had a relaxing room and enjoyed our hours and hours gambling! Thank you

The ultimate in hotel rooms and eating options. The Monarch Black Hawk Hotel & Casino is truly without comparison. From the gracious and accommodating Check-In staff to the professional and friendly casino floor personnel, nothing at this resort has been overlooked. Security elevators, exceptionally appointed large rooms with extremely comfortable beds and bedding and deluxe granite, double sink bathrooms. The casino features every conceivable slot and gaming tables. The restaurants and buffet are top notch with a wide variety of choices. If you're looking for a great place to spend a night or two, then look no further than the Monarch Hotel, Casino and Spa. A beautiful drive to get there. A beautiful place to stay. Oh, and there are EV chargers conveniently located in the hotel garage.

We usually upgrade to the grand Parlor room so we did again. Everything was great except the jets did not work in the tub. The dial was loose and did not operate. It was a little disappointing. Everything else was fabulous

It was so nice to be able to go to the the 20th floor and enjoy all the goodies. The person in charge there was great. Thank you for that. The shower in the room did not have hot water and the sink on the left hand side did not have cold water. We had a hard time turning the shower on. It was hard to turn. Other than that, we had a great time.

The stay was amazing, My girlfriend was so excited about everything. Everything from check-in, to the time we left, was handled so well. The staff went out of their way to say hello, and to make sure everything was as we hoped. which turned out to be incredible. From swimming in the pool, which blew us away, and was so much fun, to 24/7 restaurant, where I had the most incredible Black Hawk Brisket burger. You have to try it, OMGosh!

ckjack was good but the tables are crowded , restaurant also crowd but service was good , dealer were great and friendly but sometime slow to deal

Great room, we got a long size sweet and it was better than a Vegas room. Very comparable. The machines were engaging and drinks were served often. The room had a great bed, and amazing tub. The room was huge and clean.

Overall, a great hotel. Clean and comfortable rooms. Confortable beds. Earliest check in is 2pm, but you can check your luggage. Every staff member I came into contact with was friendly and helpful. The enclosed rooftop pool area has a bar and reasonably priced food. Three hot tubs, 2 inside 1 outside, that are actually hot. The jets are ok, but thats it. Outside lounge chairs. Except for 24/7 and the pool area, meal prices are high to ridiculously high. Bistro Maraposa is very good, 24/7 is ok, lunch buffet is good, Chophouse isn't even close to being worth the price (2 shots of Chambord $36) The casino is very nice. Slots pay out, sometimes 25 cents, 50 cents, $1, $50.

We always love our room and the friendly staff and valet staff are awesome! Beautiful hotel and casino. The Monarch is the best in Colorado!

The room was luxurious, bed was great! It was very quiet. Other casinos I've stayed in were SO noisy, I could not sleep! Great casino and good places to eat!

We came to this hotel for our Anniversary & the spa was amazing & worth the price. The Chophouse was pretty good & celebrated with us with a free dessert😊 The front desk needed more help, but overall, it was a great experience.

Our experience is unforgettable and we want to continue to explore more. We love the room as always, the housekeeping does a very good job for maintaining it clean. Love their amenities too. We usually hit the pool and gym.

We had a wonderful time with a lot of reasons why we will return again soon. Our room was cool and comfortable for the 100 degree hot days and the food was delish. We had moderate Lucy on the slots which gave us time for more fun and free drinks from the cocktail girls. The rooftop pool was in and scenic as well as the fitness center on the same rooftop. No need to go anywhere else for fun.

Hotel beautiful, hospitality horrible. The buffet staff were very rude, including the manager Camilla. Ask for a well done steak 3 times, the last time the manager brought it over it was charcoal. I asked her would she eat that and she said no.. why would she have even brought it to us like that. The grill man was very off putting g when asking him to cook it more. When looking for help within the hotel alot of staff said they didnt understand English and walked away. I dont think I would recommend or visit your establishment again.

Best place to gamble and stay would recommend to everyone go up and play stay eat and enjoy a relaxing stay won big and went home happy