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Best Western Wooster Hotel, Wooster

4.5/5  - basé sur 447 notations.
243 E Liberty, 44691-4366, Wooster, United States - Voir l'itinéraire
Best Western Wooster Hotel - Façade Best Western Wooster Hotel est idéalement situé dans le centre de Wooster. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

En voyage, une excellente situation peut faire une énorme différence, et cet hôtel de Wooster, se trouve à quelques minutes du College of Wooster, qui accueille des événements toute l'année, ainsi que du pays Amish. Que vous soyez en ville pour un événement au parc des expositions du comté de Wayne ou pour la remise des diplômes de l'Institut technico-agricole de l'université d'État de l'Ohio, vous ne manquerez pas de choses à faire lors de votre séjour dans cette partie de l'État. L'Ohio Light Opera est l'une des attractions les plus populaires de la région et avec la proximité des principales universités comme le College of Wooster et l'université d'Ashland, il y a toujours une conférence, un match sportif ou un autre divertissement à courte distance en voiture. Les voyageurs d'affaires apprécient tout particulièrement leur séjour ici, avec des équipements d'affaires ultramodernes à leur portée et un espace de réunion et de réception sur place pour des conférences ou réunions de groupe sans accroc. L'ATI, Institut technico-agricole, et l'USDA (ministère de l'agriculture) font partie de nos clients réguliers, qui choisissent l'hôtel le plus accueillant de la ville. De Frito Lay® à LUK, Inc. , nous sommes spécialisés dans l'accueil des clients d'affaires. Mais vous pourrez également profiter de votre temps libre dans cet hôtel de Wooster. La ville de Wooster compte de nombreux sentiers de grande randonnée, terrains de jeu et aires de pique-nique, notamment le nouveau parc Oak Hill. L'équipe des Wooster Warriors propose des matchs de hockey à domicile, et l'orchestre symphonique de Wooster est le deuxième plus ancien orchestre en activité dans l'État. Le centre-ville historique propose des expositions de voitures anciennes, et vous pourrez terminervotre journée au bar-salon sur place pour un cocktail après le dîner. Profitez de matelas à plateau-coussin de luxe et d'un personnel aimable qui veillera à ce que votre séjour soit le meilleur possible. Réservez votre séjour au Best Western Wooster Hotel pour bénéficier du meilleur service clients de la ville !Passez un excellent séjour !

Best Western

Wooster Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 447 voyageurs
Note attribuée
Excellent
274
Très bon
116
Moyen
38
Médiocre
9
Horrible
10
CONSULTEZ LES AVIS POUR
En couple En couple
76
En famille En famille
139
Escapade entre amis Escapade entre amis
48
Professionnel Professionnel
162
Voyage solo Voyage solo
13
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Downtown Wooster...so neat"

5
06/11/2018

It is very unique motel that is in downtown Wooster on Liberty Street. It is not out along some highway but within walking distance of several shops, including the Rubbermaid store. The breakfast is one of the best breakfast I have ever had. Every body working there was so nice. yes there was a tip jar....but it was worth dropping a couple $$ in. Highly recommend staying here...very quiet and they even have a small bar that is open at night...plus a library of books you can read... fun place.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you very much for the great review, we are so pleased you enjoyed your stay with us. You pointed out some of the hotels biggest assets, being downtown is a great way to get to know Wooster. The Rubbermaid store as well as all of the other local shops within walking distance gives you that small downtown feeling. We appreciate your feedback on breakfast and our lobby bar, these are two areas we get to know our guests and enjoy the stories we hear. The library of books is unique and there is a book for almost everyone to enjoy, while we have long term stays as well as short term stays this is an opportunity we felt to give back to our guests who like to read. Again, thank you and we hope you have a truly blessed day.

"Beat Western Wooster, Ohio"

1
30/10/2018

Excellent staff and clean environment! Very nice hotel and atmosphere. Every employee was kind and helpful throughout our stay. We would highly recommend staying in this hotel if traveling in the area.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
I am responding to the wonderful review that you gave, thank you and we are so pleased to hear that you enjoyed your stay as well as the atmosphere at the hotel. Our employee's strive to make sure every guest is welcome every time, thank you for the positive words. I would also like to thank you for your recommendations when traveling in this area, it is words such as yours that give other guests who have not been here an idea of what to expect. On another note, I apologize for not getting back with you sooner as I wanted to review your score with the positive review, your score of a 1 is the lowest we can get on this site, your words counter act the score, on a trip advisor a 5 is the top score, if you scored us a one in error you can contact them to update as it truly is words such as yours that continue to keep new guests coming into the hotel. We hope you have a blessed day and if you have any questions please contact me at the hotel, thank you again.

"We loved this location!"

5
22/10/2018

This hotel is clean, has a welcoming lobby, a hot breakfast and comfortable beds. Best of all is the wonderful location within walking distance of all the downtown Wooster restaurants. The price is reasonable and it is close to the College of Wooster.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased you enjoy the location of the hotel and your stay. The hotel is located in downtown Wooster and you are correct when saying within walking distance to restaurants and also quaint little shops in Wooster. We are glad you felt welcomed when entering the lobby, it is our goal to make sure each and every guest enjoy their stay and thank you again. We hope you have a truly blessed day.

"Relocation Stay"

5
17/10/2018

We moved to area and had to stay in a hotel while we awaited our belongings. We had a great stay at the hotel - staff was very nice, room was great. The location is great - easy to walk to all the downtown shops and places to eat.

Teresa B, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the very thoughtful review. As moving can be very difficult in itself, finding a new home in a new area can be challenging, we are so pleased to hear that you enjoyed your stay while in the process of your relocation. Being located downtown does give our guests and someone such as yourself new to the area a chance to see what beautiful downtown Wooster has to offer. Again thank you and I will pass on the positive words to the staff, have a truly blessed day.

"Great room, friendly staff"

5
01/10/2018

I was in town to see a friend, during Woosterfest, and the room was extremely comfortable and clean. The staff was excellent.I would highly recommend this hotel due to location as well as comfort and staff.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear you enjoyed your stay. The location of the hotel being in downtown is great like you stated just being a close walking distance to the Woosterfest. Thank you for the recommendation and we look forward to seeing you again when you are in the area. Have a blessed day.

"Good Stay"

3
01/10/2018

The exterior as well as the lobby is beautiful! Rooms are slightly dated but clean and nice. Average size room, small beds (maybe a double) and the bathroom is slightly small. Hotel staff were awesome! Quick check in (at 11pm), speedy checkout. We also had very noisy neighbors one night (12:30 am) and after calling the front desk they took care of it. We also had our car towed and the staff helped us find a ride to go get the car.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the review, as we have made updates to the exterior we are so pleased to hear you feedback on it. The lobby is being updated to work around the beautiful stone flooring, the rooms as we have chosen a new picture package and some additional items is also underway to having updates made. You are correct our double rooms are true double beds, Our front desk prides their selves on great customer service, it is so great to hear the positive feedback and how they assisted you. We hope if you are ever in the area we will see you again, thank you again and have a blessed day.

"Nice location for Woosterfest September 28th 2018"

4
30/09/2018

I reserved early in August for this date. For some reason Wooster was extremely busy this weekend. I got a nice room on the top floor. 343. The bed was comfortable but the bathtub was a hazard. I had to hang onto the soap dish to keep from slipping or falling . There needs to be hand rails or at least some sandpaper glued to the bottom of the tub. Free breakfast was of the common choices at hotels in this price range. I guess the main thing is the coffee and was very good and robust. They offered the usual. ..sausage, gravy, biscuits and dairy ...milk and yogurt for me. The staff was so great from start to finish, and location was unbeatable. I would probably stay here again but I hope they do something about the dangers in the bathroom

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the review and the bathroom tubs are being reviewed with the updates to the rooms for a bar to be installed. I am so pleased to hear the staff was great from start to finish as I was in a conference out of town for the hotel, love hearing the positive feedback on our customer service. We appreciate you concerns and it is again being reviewed to see how the update can be made. Again thank you and have a truly blessed day.

"Always Pleasant & Consistent"

4
28/09/2018

Always stay at the BW-Wooster when visiting my daughter who attends The College of Wooster. The staff are always extremely kind and professional. Although the hotel decor is somewhat dated, it is a good value. I will continue to stay at the BW-Wooster each time I visit.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you will continue staying with us when visiting you daughter at The College of Wooster. Our staff loves seeing return guests and take pride in great customer service. The hotel is being renovated and currently am contracting out assistance for our lobby, we currently have new pictures and furniture being put in rooms as well as many other things underway. We hope that with your return stays you will see the progress that we are making. Thank you again and we hope you have a truly blessed day.

"Best place in Wooster"

5
20/09/2018

We sent a crew of nine men to work in Wooster. The hotel is excellent, the rooms are very nice and well maintained. Best of all, the staff are pleasant, caring, and seem to like their jobs. They went out of their way to be friendly. Teresa is absolutely amazing to work with.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
First of all I would like to apologize in the delayed response as our system to reply was not acting properly, your feedback is very important to us and we thank you for doing the review. I am so pleased to hear that your crew enjoyed your stay with us and we hope that you continue to return to the hotel when you are in the area. The team at the hotel does enjoy their jobs and it is because of guests such as yourself and your crew, so again thank you and I appreciate the amazing comment as it was a pleasure working with you, we look forward to seeing you again and I hope you have a truly blessed day.

"Charming hotel with a friendly staff..."

5
18/09/2018

Wooster is an entertaining town with a variety of interesting shops and restaurants. One highlight of our stay was visiting the local farmers market on Saturday morning. There was certainly something for everyone's tastes sold there. The hotel is in an excellent location for a stroll through the downtown. We were impressed by how friendly and helpful the entire hotel staff was. The suite was clean, quiet, roomy and comfortable. The hotel internet service was fast and easy to use. Although there was no HBO, there was a very large selection of television channels available. We would like to thank Teresa and Annette for their helpfulness and hospitality. We recommend this hotel to others who plan a visit to Wooster.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you so much for the wonderful recommendation, we are so pleased to hear that you enjoyed your stay at the hotel. Our team strives to provide outstanding customer service and per your review we were successful. Downtown Wooster is a charming town, walking distance to shops, great restaurants and WOW so pleased to hear you were able to make the Farmer's Market on the square, locally grown produce and so many other items are sold at reasonable prices. We look forward to seeing you again if you are in the area and thank you again. Have a truly blessed day.

"Best breakfast of any hotel I have been in!!!"

5
04/09/2018

From the time we walked through the front doors and checked in with Carrie to the cleanliness of the room and pool I wish we spent more than one night!! The staff was so friendly and the Breakfast area was the nicest and cleanest I have ever seen in a hotel. The food was delicious and plentiful and the girls were so nice. They came around and refilled coffee and took your plates to the garbage. They could not have done more!! The beds were comfortable and the pool was clean and they had the best towels for the pool. If you are ever in this area or around it is worth the extra miles to stay here!! They sell pictures painted on canvas from a local artist and you will never find a nicer picture or more reasonable price. The girl sold three the morning we checked out and we were one of them!!! Love this place!!!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so thankful you enjoyed your stay here, and we love all the positive feedback in your review. Brining local and staying local with items such as wine, pictures down to some of the fruit we use in breakfast hopefully brings our guests an experience where when they are in the area they want to return the hotel, and it sounds like we accomplished this with your stay, so again thank you. It is because of guests such as yourself we do what we do. This year we upgraded our pool towels and looked at the guests needs and took their advice it is nice hearing that they are a hit. We look forward to seeing you again and again, thank you and we wish you a truly blessed day.

"Nice hotel convenient to great dinning!"

4
22/08/2018

We have family in Wooster and frequent this hotel while we are visiting. This hotel is managed by a hard working hands on manager and the staff strive to provide the best possible service one could ask for. My only criticism is horrible inroom coffee and the pillows are too big although the hotel found us some flatter ones.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review and your honesty, I am pleased to tell you I have looked into a new coffee for our guest rooms and am hoping that it will arrive this week, I am not going to disagree with you on the taste of the in room coffee, however, before I made a change I wanted to assure that the one I did choose was a better quality and tasting, so hopefully with that being said you can let me know what you think on your next visit. Thank you for the wonderful compliments to myself and the staff at the hotel, it is truly appreciated. Our pillows are standard for the hotel, however, yes please ask for anything needed as we do have other options we can hopefully suit your needs. We are pleased that you were a return guest and we thank you for your continued patronage. Have a truly blessed day and we will see you again on your next visit to your family living in Wooster.

"relaxing"

5
13/08/2018

The location of this Best Western was great. Near where we had to attend a wedding. And also places were within driving distance or in town which we could walk too. We would stay there again so we could visit more places.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased you had a relaxing time and enjoyed your stay at our hotel. Wedding parties find our location a plus as you stated in your review, within walking distance to so many great places in beautiful downtown Wooster. We are pleased to hear that you would be a return guest and we hope to see you again sometime. Have a blessed day and again, thank you.

"Exceptional staff"

5
10/08/2018

Clean, comfy, in a great location. What impressed us most was that they provided food my daughter with allergies could eat for breakfast; they bought it especially for her. This was definitely above and beyond. in terms of service. We would definitely stay there again.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that we met you and your families needs. We are pleased to hear that you will be a return guest and again any special requests are taken and if possible we try to go above and beyond thinking outside the box to help our guests have a great stay. You are so correct the location of the hotel being in beautiful downtown Wooster is great. Wooster is an award winning city and we are pleased to be part of that. We hope you have a truly blessed day and again thank you.

"Help when I neede it!"

5
09/08/2018

I found myself at this location on a night when I was tired and needed a place to stay. I did not have a reservation and it was one of the busiest times for the hotel (due to the local college graduation). I had special personal needs and concerns and the help and customer service I received from Carrie Mohr and the GM Teresa Bright was incredible!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so thankful for the wonderful review and that when you needed a place to stay we were able to accommodate you. Thank you for choosing our hotel and we hope that if you are ever back in the area we will see you again. Our team tries to exceed our guests needs and we love the positive feedback, again thank you. It is our motto one guest one at a time, hoping that no matter what we can think outside the box and leave each guest with a great experience. I appreciate your feedback and I will forward onto our staff, have a truly blessed day and a great weekend.

"Great location, nice Hotel"

5
29/07/2018

Great Hotel, friendly staff, acknowledged my rewards status. Also asked if I had parked my motorcycle under the overhang and encouraged me to do so, very few hotels offer that option. This hotel was really oriented to the motorcyclist.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased you enjoyed your stay and again thank you for being a BW rewards member and elite status. We are truly blessed to have an area close to the front door that motorcyclist can part their bikes and take advantage of keeping it in view of our front desk staff, we are pleased to hear that you took advantage of this. Thank you for all the positive feedback and we are so pleased to hear that you enjoyed your stay. We look forward to seeing you again when you are in the area and we hope you have a truly blessed day.

"Exceptional experience"

5
28/07/2018

My trip was unplanned and sudden. I arrived to the Best Western Wooster late in the day w- no reservation. The ck-in experience was exceptional. I immediately secured a GREAT room at a much needed rate. Hotel location in Old Wooster district is fantastic. Able to walk to a myriad of great restaurants. My room was exceptional as well. Owners, management, and staff are clearly committed to guests having an outstanding stay at their hotel. Kudos

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so please to see that you realize the commitment our staff has to the hotel. It is because of guests such as yourself we love doing what we do. We hope from our check in to check out each guest has a great experience and in your case with an unplanned trip we are so pleased again to hear that we met your needs. Our rooms are being updated with new furniture and soon a new art package designed just for our region. We will continue to make updates and do everything we can to assure our guests enjoy their stay. Downtown Wooster is a great location and we are so pleased to hear you enjoyed it. Thank you again and have a truly blessed day.

"A Step Up"

5
09/07/2018

When I walked into this hotel, I was pleasantly surprised by the lobby area. It was very pretty and welcoming. The pool was very clean like the rest of the hotel. The staff was friendly and the rooms were comfortable. Not to mention one of the best hotel breakfasts I have seen.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we love to hear that the hotel lobby is welcoming to our guests, we are a down home hotel with a team that enjoys each and every guest. We continue to make changes to our breakfast so that our "hot" deluxe free breakfast stands out, so again thank you. We look forward to seeing you again if you are in the area and we wish you a very blessed day.

"Nice place, Clean and well located"

4
29/06/2018

Staff very friendly, location within walking distance to downtown and restaurants. One of the better free morning breakfast selection I've seen. Room was a bit noise which surprised me. It wasn't due to traffic, but something outside made noise all night. Overall a good place to stay if in this area.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the review of the hotel, we are pleased to hear that you enjoyed your stay. I am unsure of the noise that would have been taking place all night, however I have put a call into the city to see if there is something going on downtown with construction that occurs during the evening to help me better understand the situation. I am pleased to hear that our staff was friendly, we work hard as a team to assure our guests needs are met and that they have a great stay. We hope to see you soon and again thank you. Have a blessed day.

"Pleasant Surprise"

5
26/06/2018

We were not having a good day due to plumbing problems at home, and our plumber was not available for the next 2 days. It was my wife's birthday, and not having a toilet at home was unpleasant. I looked for some local motels and found the Best Western in Wooster had a good military rate for veterans, so I booked it on line. We had been doing yard work and were in need of a shower. The hotel is right in downtown Wooster, which was only 12 miles from home. Upon arrival at front desk we were greeted very cheerfully by Carrie. When she pulled up my reservation, both she and the other front desk lady immediately thanked me for my service. I had booked a King room, but much to my surprise, she said she would put us in a suite. The suite was very nice, clean, with plenty of pillows, blankets, and towels. It was quiet and my one and only complaint was the small round toilet seat. The shower had a shower head with the removable hand shower hose which I love. We visit Wooster often, so we knew that there are numerous good restaurants within easy walking distance. While my wife was taking her shower, I went down to the bar to have a drink. The bartender was not there, so Carrie came from behind the reception desk to fix me a drink (only $5.00). We went down for the free breakfast the next morning where they had a good selection of breakfast items. All the serving areas and tables were very clean. This is probably the nicest Best Western I have stayed at. Highly Recommend.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay and I am glad I was able to upgrade you to a suite under the circumstances. It is a true blessing to be able to give back to the men and women who have served our country. I was there along with Carrie and it is so nice to hear the positive feedback as we work hard to keep the hotel clean and assure each guest has a great stay. We love the recommendation and also that you were able to take in one of the many great restaurants within walking distance. Again, thank you and it was a pleasure meeting you and your wife.

"Highly Recommended!"

5
23/06/2018

My husband & I were looking for a clean, reasonably priced overnight stay and the Best Western Wooster was it! From Carrie at the front desk, to our spotless room, to DJ in the Breakfast/Dining room the service was outstanding. The bed was comfy. The room was quiet and everything worked. They really outdid themselves with the complete complimentary breakfast. Thank you for such an enjoyable stay! Will recommend to family & friends. We'll be back!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review we are so pleased to hear that you enjoyed your stay and that the staff met your needs, this is our goal with every guest. The complimentary "hot" deluxe breakfast continues to be a great hit with our guests as we have added some healthier items such as cottage cheese and peaches, along with so many other options. We are so pleased to hear that you will be recommending the hotel to friends and family and that you will be a return guest when you are in the area, thank you again and we will see you soon. Have a truly blessed day.

"Another fantastic stay at this hotel"

5
16/06/2018

I just returned from my 2nd stay at this hotel, and once again I am impressed by the quality of the rooms, amenities and staff. The room was clean, comfortable with quality furnishings, linens and personal touches. The staff from the front desk, to the maids, the breakfast room staff and even the maintenance man I encountered were all very upbeat, nice and helpful. The location of this hotel is wonderful as well, can't go wrong staying here and I will definitely return the next time my travels bring me back to Wooster.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you had another fantastic stay at the hotel. Your compliments to our team members are well noted and will be passed along as positive feedback is always great to hear. We have a strong, dedicated team that goes that extra mile for our guests as our guests are why we do what we do, so thank you. The location of the hotel being in downtown Wooster is a plus your right, great shops and local restaurants give you that down home feel. We look forward to seeing you again in the future and we thank you for the wonderful review.

"Attorney"

5
02/06/2018

DJ did a great job with the breakfast buffet keeping it stocked and clean and she even brought us coffee when she was filling the carafes. The whole staff has been pleasant and friendly and the hotel is beautiful. Great job!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review, I will pass along your compliments to DJ. We are pleased to see that you enjoyed your stay with us as well as the "free" hot deluxe breakfast. We are working hard as a team to assure each guest had a great stay and with the updates that are being made to the hotel,, we are pleased to hear your feedback. Thank you again and we wish you a blessed day. Hope to see you again when you are in the area.

"Great Location"

5
29/05/2018

This hotel is downtown, very handy for the College of Wooster, for sporting events in town, and local business. The room itself was updated, lovely, great bathroom and plenty of electrical plugs to recharge our electronics. Free breakfast was good, with the usual waffle maker and wide food selections. The lobby is somewhat dated. Parking is free, wi fi was fine. There are many good restaurants within walking distance, at all price levels. Staff were very pleasant and helpful in their local recommendations. Check-in/out was quick.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear you enjoyed your stay and beautiful downtown Wooster. The hotel you are right has a great location to The College of Wooster and great restaurants. We are so pleased to hear that the staff met your needs during your stay as we pride ourselves on our customer service and making guests feel welcome to the hotel. We are currently in the process of updating the rooms as you saw and also the lobby area is in the works, hopefully if you return to the area and stay with us again, the updates will be completed. Again, thank you and have a truly blessed day.

"Will not stay here again."

1
27/05/2018

Staff was very unfriendly to myself and customers trying to check in. I booked my room early in the day, and was not able to get into my room until an hour after I checked in, at almost 6pm. We were not offered a late check out or anything. We were not informed about breakfast, or the wifi. Way too rushed when we did get our room keys.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
I first want to apologize and as we spoke this morning, your situation should have been handled differently. Your experience is not the normal for our guests experience. With that being said, as we discussed on the phone I look forward to you and your friends returning to the hotel and experience what we are truly about. As far as not being informed about breakfast, wifi our motto is each customer every time and you were not provided that service. Additional training will be done for the front desk to make the necessary adjustments when a room is not ready. I look forward to seeing you and your friends again and even though the review of your stay was not good, you spoke truth to your experience and I thank you for that. Have a blessed day.

"The Best, Wooster Best Western - You Should Stay Here!"

5
24/05/2018

The service was superb. My wife, Arlene, is not well and the check in clerk went the extra to help me with her. I apologize for failing to get her name. The next morning I needed some help with my wife, Teresa Bright, the General Manager came to our room and provided much needed assistance. When we came down to leave, Teresa helped get Arlene out of the hotel and into my truck. They are the finest people I've encountered in many years. The room and the hotel were very clean and well maintained. My white socks stayed white. Parking was within a reasonable distance. Breakfast was real scrambled eggs with sausage, biscuits and gravy. This is much nicer than the normal "free" breakfast. Thank you for a very fine facility. I've stayed in some of the finer hotels and can't remember any of them providing more heartfelt service. Teresa & Best Western should be congratulated for the great staff and quality of this facility.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, you and your wife touched my heart. You both are in my thoughts and hopefully a full recovery. The caring heartfelt service you talk about comes from the bottom of our hearts. We are so pleased to hear that even though your wife was not well, you enjoyed your stay and the services that we provided. We hope to see you again, however hopefully not under the same circumstances. Hoping you and your wife have a truly blessed day and had a safe trip home.

"Best hotel experience ever!"

5
15/05/2018

From the great checkin clerk, the bartender who helped me with my ipad/wifi to the breakfast staff who were excellent I couldn't have been happier with my stay. Best breakfast I have ever had in a hotel offering free breakfast. It was a little pricey but I can't complain because everything and everyone was terrific. Worth the price!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that our staff was able to assist you with your iPad and Wi-Fi questions, we aim to provide great customer service and the positive feedback is great to hear. We are also pleased to hear that you enjoyed our breakfast as we strive to provide a variety of items for our guests and continue to add and change what we serve as our "hot" deluxe breakfast. Again thank you and we hope you have a truly blessed day.

"Wooster Best Western- my go to place here"

4
15/05/2018

Quiet, clean room, pretty good breakfast. Great location for town of Wooster and College of Wooster. Great restaurants walking distance from Hotel. Staff real friendly. Only gripe is they continue to play Fox News during breakfast.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you took advantage of the great restaurants within walking distance to the hotel. We also appreciate the positive feedback that you have provided on our team, this information is shared during team meetings and is very welcomed, so thank you. Our breakfast area is the largest of any hotel in the Wooster area, we are so pleased to hear that you enjoyed it and we will continue to make changes to satisfy our customer wants and needs as breakfast is the most important meal of the day. We thank you for staying with BW Wooster and your review is very much appreciated. Have a blessed day and we hope to see you again if you are ever in the area.

"Wedding"

4
11/05/2018

I drove eleven hours to get to the hotel for a wedding the next day. I arrived late and the staff on duty (front desk and at the bar) were very friendly and helpful to me. They welcomed me with a sincere hello with how can we help you. The hotel is in a great location too!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review of the hotel, we are so pleased to hear you enjoyed your stay and our staff. Weddings are a celebration of family and friends and we love that we were a part of the celebration. You are correct, the location of the hotel is perfect being downtown within walking distance to so many great restaurants and local shops. We hope if you are ever in the Wooster area to see you again, have a blessed day and again thank you.

"Great Stay"

4
01/05/2018

We have stayed here before. Hotel has been updated on the outside and seems some on inside. Rooms are nice. Beds are really comfortable. Staff are very friendly and helpful. Rooms are clean and well kept. Breakfast in the morning is fairly good. They also have a bar available at night, but we did not take advantage of this.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
First of all thank you for being a return guest to BW Wooster, we appreciate your patronage. We are so pleased to see that our return guests are seeing the updates that we are doing to the hotel and there are many more to come in the next few months. Breakfast continues to be updated hoping to add additional healthy items as well as the items needed for the free "hot" deluxe breakfast. We appreciate your review and all the areas that you pointed out in the hotel as it is reviews such as yours that drive new guests to the hotel. We hope you have a truly blessed day and we look forward to your next stay.

"Clean and Convenient"

4
29/04/2018

Easy parking and convenient location to the College of Wooster and downtown Wooster. Very nice staff with good, Midwestern manners. The hotel itself is clean, as are the rooms, but there is an outdated feel to the decor in the lobby. This is not a luxury hotel but it is clean as I said, so I don't mind. The breakfasts were better than some Best Westerns. We will use this hotel again for future trips to Wooster. The town is better than it was when I went to college there back in the 1980's.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay and will be a repeat guest. We strive to meet our guests needs and are continually making updates to the hotel with feedback from guests such as yourself. We are currently working to update the décor in lobby and are working with a professional decorator as well as Best Western, you will see many updates as we are working on upgrading every area of our hotel. Breakfast is the most important meal of the day and just as everything else with the feedback and improving healthy breakfast ideas, we would like to think we have choices for everyone. We hope you enjoy your day and again thank you for choosing BW Wooster.

"mostly good"

4
22/04/2018

Pretty satisfied, slept well (very important!) I would just like better lighting and the next time you paint, use some nicer colors. A magnifying mirror would be nice as well. I cannot say enough nice words about the staff. Everyone was polite, cheerful and accommodating.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that you slept well during your stay. Your suggestion in regards to the magnifying mirror in the guest bathroom is already under review and is being submitted as it is something I found needed during my stay here also. With updates being made to the hotel, we are also looking into new artwork to add color to the room and possibly an accent wall. It is a pleasure hearing about the job our team does here and we can't say enough how a when a guest offers positive feedback, it is why we do what we do hear. We hope that if you are in the area again to see you and again thank you.

"Convenient Location"

4
21/04/2018

We stayed here while we were visiting our granddaughter who is at Wooster College. We were awed by the lobby of this hotel. it was amazing - big and very well decorated. It made the rest of the hotel, which very clean, look like it could use a face lift. The elevator is amazingly small and slow, and we could barely fit in the luggage cart. Since we were on the second floor, it was easier to use the stairs rather than wait for the elevator. Our room was nice and had a microwave and refrigerator. It was pretty quite while we were there although when a guest in a neighboring room used the shower at 4 am, it woke us up. The breakfast choices and room were among the nicest we have seen in recent years. The staff was very friendly and efficient. When they noticed that we were going out on a very cold night to see a lacrosse game, they wanted to give us blankets to bring. That's service!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review and pointing out areas of the hotel that impacted your stay. We are improving the hotel and the "free" hot deluxe continental breakfast with each review we get, looking to satisfy our guests needs and the changes have been very positive. We strive on having excellent customer service and I love hearing that the staff offered you blankets for the lacrosse game, thinking outside the box and going that extra mile is where we as a team want to be. Again, thank you and we are pleased to hear you enjoyed your stay with us.

"Great experience"

5
10/04/2018

The staff at this hotel always go beyond their duties to make the customer feel at home. Definitely recommended. The hotel is clean and well maintained. It's in the center of town so there is easy access to any part of Wooster.

Teresa W, General Manager at Best Western Wooster Hotel, responded to this review
Dear orionseed, Wow! We really enjoyed seeing your rating and reading of your satisfaction with our hotel and service. Those comments are exactly what we work so hard for. Of course! having warm friendly guests like you just makes it all the easier. We hope we will see you again very soon. Best Regards, Helen G. Front Desk Manager and our entire Service Team

"Great stay in Wooster"

5
03/04/2018

The staff really make the hotel. It has a great location in downtown Wooster just a block from an excellent little restaurant (Broken Rocks.) Lterally everyone in the hotel was eager to make our stay as comfortable as possible, from the friendly check in to the breakfast cook who was handing out experimental muffins and quesadillas at breakfast to test how to expand the breakfast buffet. The hotel decor is dated but everything is clean. The staff are determined to try and make up for lack of aesthetics with excellent service. Highly recommend!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear you feedback on our breakfast items. Looking to expand the quality of the items in the breakfast area it is the customer that speaks the loudest and we try to make the adjustments that we can with the guest feedback that we receive. Our staff takes pride in serving our guests and it is so nice hearing that our team is doing their job, again thank you. We look forward to you returning to the hotel if you are ever in the area and we wish you a blessed day.

"A GEM!"

5
28/03/2018

A good solid hotel, great staff who are wonderfully engaging and clearly care about your experience there. Also noticed that there were quite a few repeat customers - always a good sign. Based on that alone, I'd stay here anytime. Their location to really great and solid restaurants - not chains, put them over the top, including a new shop. Yes...THE piece that was astounding was the restaurant scene in this town! Easy walking distance to great local restaurants, and I mean really good. Asian (and yes really good without a caveat ) Greek, Italian, steak house, etc...totally unexpected and delightful. And more...Beyond that, there is a new place, the Wooster Chocolate Company (Woosterchocolates.com) just down the street. This is a top drawer chocolate shop that I'd put up against some of the best in San Francisco or New York. They make a dark chocolate drink that is beyond memorable. Just go.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed the location of the hotel and thank you so much for expanding on what is around the hotel. It was a pleasure speaking with you and I am planning on visiting the new chocolate shop. I have also extended your compliments to the owner and the staff, we are looking forward to seeing you again and we thank you for the wonderful referral. Have a truly blessed day.

"This place made us feel like royalty!"

5
27/03/2018

Somehow, we got a gigantic suite here! The bed was very comfy, and we had a big dining table. TV was HUGE. It was nice and quiet, and we slept well. We had a lovely breakfast in the morning too. Very nice experience overall.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay at our hotel. We periodically upgrade our guests to the suite if it is available as a thank you for staying with us. The hotel has two suites, most times they are booked, however we are glad we could bless you with the upgrade. We appreciate your positive feedback and we love hearing that you had a positive experience. We hope you have a truly blessed day and we hope to see you again if you are in the area.

"good location downtown and very nice and helpful staffs"

4
27/02/2018

it is located in downtown and it is walk distance for many restaurants. There are some small antique mall and boutiques. Good location. This hotel is an old building and it has a nice entrance. It has a small elevator. The rooms size are okay, although, the bathroom is tiny and needs more light. It has a small bar area on the first floor, which, opens daily 6PM to 11PM for some drinks, where you can hang out before your dinner or after a day of work. The hotel's wifi is a trick sometimes works good and sometimes not. Have to check my devices all the time.The hotel towels are kinda small and need some up-to-dates. the pillows are so high I can't sleep with it. Well, as I said before the staffs are really nice and trying to help you in any issue you have.They brought me an old flat pillow. Maids are so gentle. Everyone here is really nice. I recommend it.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review, we love to hear the feedback of our guests. We are pleased to hear that you enjoyed our downtown location and took in some of the shops while you were in Wooster. Our lobby lounge for our guests is a plus your right just to have the before or after dinner drink, talk with other guests and a way to wind down. We are pleased to hear all of your feedback and as we continue to work on our property we hope when you return you will see the changes. The Wi-Fi is being reviewed for an increase in speed so that hopefully the next time you will not have any issues. We look forward to seeing you again and we hope you have a blessed day.

"In town for a conference"

5
12/02/2018

The Staff was very friendly. Our room was clean and fresh with ample pillows and towels. Nice hot breakfast with a large dining area. Loved the fact that there is a NO SMOKING Policy as I am allergic to tobacco and cigarette smoke. I wished we would have had time to enjoy some of the shops and pubs that where in walking distant. We will definitely stay here again.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you will be a return guest. The hotel went smoke free three years ago and it has had nothing but positive feedback, so thank you for pointing that out for other guests to read. Hoping next time you are in the area that you do get to enjoy the shops within walking distance to downtown Wooster. Have a truly blessed day and again we look forward to seeing you again.

"Can't wait to come back"

5
07/02/2018

I live 3 hours south of Wooster and my daughter was delivering our first grand baby at the community hospital. It was going to be a while and was already 11pm at night so I was looking for a place close and easily accessible to the hospital. This Best Western exceeded those expectations. I walked in at 12am and was able to make a reservation, very kind and friendly Night agent and very beautiful property. Safe parking and key entry to enter the hotel. Room was large with plenty of space, fridge, microwave, and toiletries. Baby arrived at 2:30AM and I was able to be back at the hospital in just 5 minutes. Enjoyed a nice buffet breakfast in the dining room and checked out to head back home. Check out was very easy and fast, front desk staff again very friendly and welcoming. I will be staying again next weekend.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Congratulations on your first grand baby, we are so pleased that we could be a part of your celebration. Thank you for the wonderful review and pointing out so many great things about your stay. We look forward to seeing you again and if there is anything you need during your stay please do not hesitate to ask. Have a truly blessed day and again congratulations!

"My Stay"

5
07/01/2018

I cannot say enough good things about this motel. Every staff person that I met was helpful, kind, and wanting to help. The room was clean and offered more than enough towels, pillows, and guest items. My reason for staying was due to some rather stressful circumstances, and the manager was understanding and cooperative and went out of her way to put me at ease. For my trip, this was one issue that I did not have to worry about! I think it is hard to find people and places as nice as this one and I would definitely stay here again and recommend this motel to anyone!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, positive feedback is always welcome and great to hear. Our managers and team members work hard to make sure each guest who stays with us has a pleasant stay no matter the circumstances. Thank you for the wonderful recommendation and we welcome you back if you are ever in the area. Have a truly blessed day.

"perfect ending of a horrible day"

5
06/01/2018

I walked through the door after driving around for an hour on possibly the worst day of my life. Not knowing where exactly I was, I found my way in the front door of the gorgeous hotel. It was about 11pm, no reservation but was greeted with a friendly face (actually 2 friendly faces) Helen, the manager, was exceptional, and such a caring lady. She checked me in, talked with me to steer my mind away from the awful event that had just happened. I went to my room, which was the amazing. It was warming, and felt safe for me. It is nicely decorated, very very clean. plenty of anything you need for your stay. I settled in, and even though it was time for Helen to go home, she called my room to ask if I needed anything at all. well, I had no toothpaste as I had not planned on being away from my husband on this trip. She not only brought me toothbrush/toothpaste, she brought me some food/fruit and a hug. Yes a hug, which I needed so very much. The breakfast the next day was amazing. food tasted great, the presentation was like a buffet at a wedding. The area is clean and large to eat your breakfast. If I am ever back in this nice little town, I will most definitely be back. The folks here care about more than selling you a room, they care about the folks walking through the front door. The hotel is beautiful, clean and everything worked perfectly. Oh, I also received a card under my door the next morning from Helen giving me lifting words as I headed home. Thank you Helen, and all the wonderful staff at this hotel.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
The words thank you do not seem appropriate with this review, as I was reading it I had chills going down my arms. We pride ourselves in great customer service and your story of your stay here was truly amazing. It is so great to get positive feedback and as you explained, this is not just a job for anyone of us, we truly do care about every person who comes through that door. It is because of guests such as yourself we do what we do, so thank you. We welcome you back hopefully under better circumstances and we wish you a truly blessed day.

"Christmas Travel"

5
26/12/2017

Nice facility with friendly staff. Rooms and decor was good. Vending machines all worked properly. I had a late arrival scheduled and my room was waiting with no issues. Easy access to the facility and interior areas were clean. The staff seemed to go the extra mile on my behalf

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay during your "Christmas Travel". Our staff is very appreciative of the positive feedback as we hope each and every guest staying with us sees that we pride ourselves in going that extra mile, so again thank you. We hope to see you again if you are in the area and we wish you a very Happy New Year. Have a truly blessed day.

"Disappointed"

2
20/12/2017

Stayed overnight for a company Christmas party. Banquet room was beautifully decorated, catered food was delicious! When we got off the elevator the whole hallway smelled like a stale ashtray. Our room was stifling hot and smelled as well. We opened a window and walked down the street and bought a candle and incense to make the room smell better. Went to the party, went back to room to sleep, ate breakfast - which was great - we smoked outside all evening and in our PJs in the morning. 2 days after our stay I was charged $250.00 for smoking in the room. Now I know why I prefer Choice hotels! We did not smoke in the room, however, if we would have I don't know how anyone would have known, the smell was so bad to begin with!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We were so pleased to host your companies Christmas Party and wow what a great group of people. I am going to be frank as we know that as the General Manager I spoke with you in regards to the situation, and yes I did see you go outside to smoke. However, the non smoking policy is put in place and is not taken lightly as we have to shut a room down for three days to properly sanitize it. It is with that I am saying you can contact me in regards to the charge if you want as I do have pictures and it is with that proof that the decision was made to charge the no smoking policy fee. I regret that this situation happened, however I am pleased to hear you enjoyed the breakfast and your Christmas party. If you have any questions or concerns please do not hesitate to contact me. Have a truly blessed day and a Merry Christmas.

"NICE STAY!"

4
18/12/2017

We had our company Christmas party here, food and bar was pleasant, breakfast was well stocked with many items to choose from. Check in and out was easy and the location is near many events going on around town. good place to stay.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
John: Thank you for the wonderful review, we are so pleased that you enjoyed your Christmas party in our banquet facilities. Our breakfast is one of the largest "free" hot deluxe breakfast around as we have toured many area hotels in adding and taking away items in the breakfast area, we love the positive feedback. We hope you and yours have a very blessed holiday season and Merry Christmas.

"Great Hotel"

4
18/12/2017

Great helpful staff, express check out is a nice feature. The hotel is located within walking distance of food, shopping, entertainment. The room are clean and comfortable with the usual amenities. I would definitely stay here again if in the area.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear you enjoyed your stay and that you will be a return guest when in the area. Our team works hard to accommodate our guests needs, customer service is a must in this industry and we thank you for all the wonderful feedback. You are correct, the hotel is within walking distance to great shops and local restaurants. We are the largest hotel in Wooster located in the heart of beautiful downtown Wooster, no need to drive once you have arrived. We wish you a blessed day and a very Merry Christmas.

"Business Stay"

5
18/12/2017

Teresa Bright is AWESOME!!! She went above and Beyond to make our stay comfortable and awesome! One of our girls was in an accident on the way to hotel and she went above and beyond to be sure she was comfortable and well and spoiled her to pieces! Amazing staff!!! Thank you all! Always a good stay with the Wooster hotel!

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we were so happy to hear that your employee was not injured seriously in the accident as the roads were awful that night. We like to think outside the box and if we can take that extra step to accommodate our guests we will. We are so pleased to here that you enjoy your stays with us and again thank you for the amazing feedback. Have a truly blessed day and a very Merry Christmas.

"Clean, close and affordable"

5
06/12/2017

Great nights rest. Central location, friendly staff. Very clean, saw that there was a lobby bar, fitness etc. I have a limit I can spend and the pricing was well within my allowable range. Without question when back in Wooster I will stay at the Best Western.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay with us and that if you are ever back in Wooster you will be a return guest, that is great to hear. It is our goal that each of our guests enjoy their stay, get plenty of rest and enjoy the atmosphere of the hotel and the downtown surroundings. We hope you have a blessed day and a very Merry Christmas.

"Great Visit"

5
04/12/2017

Hotel staff (esp. Helen & Kelly) were so helpful with everything we needed. Cleaning staff were friendly and helpful. Rooms were very comfortable and the location of the Hotel made our walking adventures enjoyable.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you had a great visit and that our staff was helpful, we pride ourselves in great customer service and it is always a pleasure hearing that we succeeded. You are correct in stating the location of the hotel is within walking distance of many enjoyable adventures, local shops, great restaurants and beautiful downtown Wooster and all it has to offer. We hope to see you again and wish you a truly blessed holiday season.

"Welcoming, Clean and Downtown Local Restaurants"

5
30/11/2017

Staff is very welcoming and helpful. At check in, they offered to make a fresh batch of coffee. Check out was a breeze. The room was very clean. Quiet, so easy to sleep. House keeping is very courteous. Hotel rate was good price. Good workout room. Downtown shopping was fun.

Teresa B, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay with us. We pride ourselves in providing great customer service and are willing to go that extra mile, I am so pleased to hear that the staff accomplished that with your stay. I am glad to hear that you got to take in some of the wonderful shops in Wooster, and we look forward to your next visit. Have a truly blessed day and a great holiday.

"There are better locations"

1
22/11/2017

Why even stay here when there are better locations. An outdoor pool IN OHIO! What is the point. Everything from breakfast seemed to be pre-prepared from a frozen bag or a can *Yuck*, but I guess you get what you pay for. The price is right but you are not getting much. View of the ugly roof and tire shop or the sketchy gas station next door. No Thank You. The hallways are dark and some of the other guests staying were questionable. I did not feel safe traveling with my son while staying at this location. I went to look at other hotels hoping to find another and I did. I checked out and went 2 miles up the street to the Hilton Garden Inn. So much better

Teresa B, Manager at Best Western Wooster Hotel, responded to this review
Truly sorry you did not enjoy your stay, we do have an outdoor pool which our guests enjoy in the summer and we are currently with all the updates looking into putting a pool also indoors. The additional lighting is also in the works for the hallways to brighten up the each hallway as well as add a decorative piece. The hotel is located in downtown Wooster and you are right the view of downtown is not all that great, however most of our guests enjoy being able to walk to restaurants and local shops while staying with us. I assure you the safety of our guests is priority and all measures are taken to assure each and every guests safety, as I would hope each hotel in the area does. As well as corporate accounts, we also have travelers and guests who are working in the area. Any issues that a guest may have, I am always willing to come into the hotel to assure our guests have an enjoyable stay. As I have visited every hotel in the area, I am also willing make a referral. Again, truly sorry you didn't enjoy your stay. If you would like to contact me at the hotel I am more than willing to speak with you in regards to any concerns.

"Clean but aging Best Western with good staff"

3
12/11/2017

Frankly, this property, though it looks OK from the outside, is simply showing age. The bed was soft and spongy, the heater thermostat in our first room was broken and it was probably 100 degrees when we entered. The second room had a working heater but it created a lot of dust in the room (and I am allergic). The TV looked old and the picture on it was slightly out of focus. The internet works but at a very slow speed. However, there were ample towels, the sheets were clean, and the breakfast showed real effort on the part of the one staff that kept it up. The bath had a nice looking sink and vanity. It cost nearly as much as the Hampton I stayed in the night before in much better room,. So overall, I wouldn't be afraid to stay there, but I might better shop the completion if I were going again to Wooster.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review, we continue to make updates to the hotel for our guests. We hope that in making these updates that our guests satisfaction is satisfied. The problems that you reported with the first room were immediately forwarded to our maintenance department, as well as the issues you have stated in your review. We thank you for reporting any issues so that our future guests do not have the same problem. Again, we continue to make updates to the hotel as the building is older, however the location is a plus with access to local restaurants and shops within walking distance. Thank you again and we hope that you will give our hotel another try if you are in the area as your stay was not a typical stay. Have a truly blessed stay.

"Great Hotel- Better Price"

5
09/11/2017

I will definitely use this hotel from now on. Great comfort and very close to many attractions and restaurants. The room was clean and the staff was very friendly. Will recommend to family and friends.

Teresa B, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review. We are so pleased to hear you enjoyed your stay and being located in the heart of downtown Wooster you are correct in saying we are close to many attractions and restaurants, so many within walking distance. Again, thank you and we appreciate your recommendations to your family and friends.

"Best Western of Wooster, Ohio"

5
05/11/2017

Staff was very nice. The rooms were clean and fresh. This hotel offers a good hot breakfast with waffles, eggs, sausage gravy, yogurt, and fresh fruit. The breakfast opened at 06:00 which was important for our departure at 07:00.

Teresa B, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the positive feedback on our staff, it is always so great to hear. Our complimentary "hot" deluxe breakfast is one of the best around, we continue to listen to our guests and it has had a major impact on our reviews. Breakfast if open from 6am to 10am, in hopes that the hours work for our guests, we are pleased to hear it did for your stay. We wish you a blessed day and as the holidays are upon us we wish you and your family the best in this holiday season.

"College visit"

4
03/11/2017

Great value--room was clean. Quiet, staff very friendly and helpful. Would return if needed to visit the area again. Construction taking place on outside pool but never heard construction noise inside the hotel. Didn't take advantage of fitness or comp breakfast.

"Best Western"

5
29/10/2017

Excellent service, room was comfortable and quiet, amenities were what we needed. Bathroom and room were very clean. Staff was excellent to work with on the phone and in person when we arrived. Location in downtown was excellent for food service at the Ole Jail which was also an excellent place for food and spirits.

Teresa W, General Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so appreciative of the detail that you put in your review. Reviews such as yours letting other guests know what to expect from the hotel as well as the area restaurants located in downtown Wooster. The location of the hotel is a plus for our guests, great local restaurants and shops are within walking distance of the hotel. We look forward to seeing you again when you are in the area. We hope you have a very blessed day. Teresa Bright

"Best Western - Wooster"

5
24/10/2017

My wife and I took a short 40th anniversary trip to visit Amish Country and enjoy the sites and time away. The staff and hotel were in a great location and there was plenty to do in downtown Wooster. A great trip and a great stay.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay while getting away for your 40th wedding anniversary. We also like hearing that you took advantage of the hotel being located in beautiful downtown Wooster, where many enjoy the local restaurants and shops. Again, so glad to hear you had a great trip and stay at BW Wooster. We look forward to seeing you again and wish you a very blessed day. Teresa Bright, Revenue Manager

"Another great visit"

5
16/10/2017

Just stayed at wooster best western first Amy and the other ladies were very helpful and friendly every day of my stay.The rooms are very clean and the location is very nice.Breakfast was excellent and they have remodeled the whole hotel.Just a great stay

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear you enjoyed your stay with us. We hope to see you again if you are ever in the area. We pride ourselves on our customer service, it is always great to hear that we are succeeding. Again, thank you and have a truly blessed day. Teresa Bright, Revenue Manager

"Best Western Wooster"

5
10/10/2017

This hotel is very clean, the employees are accommodating and extremely friendly. I travel there a lot and they make me feel like its home away from home. The breakfast is really good! The location is right next to stores, variety of restaurants, gas station.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that your hotel stay with us is like a home away from home, we make every attempt to make each guest a part of our BW family. We thank you for your continued business and always look forward to seeing you when you arrive, we are so glad you make BW Wooster your hotel of choice while in town. Thank you for the wonderful review and we look forward to seeing you next time. Have a truly blessed day. Teresa Bright, Revenue Manager

"Best Staff in the world"

5
09/10/2017

Went down to ask for a Taxi ride and one of the Staff members was leaving for the day and took us to the reception. IT WAS AMAZING! Josh really saved the day and the other staff member, Amy, was so pleasant to talk to. She gave us some great recommendations on places to eat in the area.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, it was a pleasure being able to assist you in getting to the wedding reception as we always try to assist our guests with their needs, I am so glad that I was able to help you out. Recommendations come easily when the hotel is located in the heart of downtown Wooster and the area has so many great restaurants and shops. You are very welcome. We hope if you are ever back in the area we are you hotel choice and again, so happy our team made your stay enjoyable and we love hearing that we are the best staff in the world. Have a very blessed day.

"Beyond expectations!"

5
08/10/2017

Nothing negative! Wonderful location. Convenient to local shops, restaurants and points of interest in and around the city of Wooster as well as smaller cities and towns, including visiting nearby Amish.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay with us. You are correct the location of the hotel is a wonderful way to get to walk around and enjoy the shops and restaurants located in downtown Wooster. We look forward to seeing you again and we thank you for choosing BW Wooster. Teresa Bright, Revenue Manager

"Pleasent experience"

5
06/10/2017

The staff was extremely friendly and helpful. We slept too late for breakfast and was directed to a very nice local restaurant. We were also told about the festival that was taking place that week end. Breakfast the next day was excellent. The staff was on hand to assist if needed and even made sure we didn't have to get back up for more coffee by bringing a pot around to refill. I've never had a staff do that before.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, our staff prides ourselves on customer service and it is so great to be acknowledged, we are so appreciative of you positive feedback. We thank you for choosing our hotel and we hope to see you again in the future if you are ever back in the area.

"Thank you all "

5
03/10/2017

This hotel was very nice and clean . Very nice people who work here. My husband is in this town for work. When I checked in the lady was so friendly to us and when I walk in the door you can tell it's a very nice place

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
You are very welcome! We are so appreciative of the wonderful review and the positive feedback. We pride ourselves on our customer service and it is always great to hear that we are succeeding. We thank you and your husband for choosing BW Wooster during your stay. We hope you have a blessed day and look forward to seeing the both of you again.

"Room change"

5
03/10/2017

Amy working the front desk was very kind and accommodating when I requested a room change late one evening. I slept much better in my new room. This hotel is clean and comfortable and I will stay here again in the future.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay and that you will be returning, we work hard to assure each and every guest has a positive experience at our hotel. Your review is very welcomed. Accommodating our guests needs and going that extra mile is our team motto, so again thank you for the wonderful review and we look forward to seeing you again.

"Great experience and exceptional staff!"

5
03/10/2017

Amy, who took our reservation, checked us in. She remembered that we are vegan and said there would be breakfast food available, just ask. The room was awesome and quiet! Kudos to the housekeeping staff - the filter in the a/c-heat unit was CLEAN! We enjoyed WoosterFest while we were in town.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay at the hotel and WoosterFest. Our team works hard to meet our guests needs and go that extra mile, the positive feedback is always welcomed. We hope to see you if you are ever in the area again, and hope you have a blessed day.

"Quiet rooms "

4
28/09/2017

We stayed here for a hockey tournament and our room was quiet and clean. It is a good sized room. Pool was closed for the season . They do have a great hot breakfast in the morning, sausage and biscuits, scrambled eggs, and waffles. Also juices, fruits, etc. Located in town so can walk to sandwich shops if you want.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the review, we appreciate getting feedback from the guests who have stayed with us. We also appreciate your detailed description of the rooms and our hot "deluxe breakfast". We are so glad you enjoyed your stay and we look forward to seeing you again. Have a blessed day. Teresa Bright, Revenue Manager

"Love this hotel!"

5
18/09/2017

My family and I were in town for Homecoming at the College. We have stayed here several times. The hotel has been under going major renovations so it is better every time we go! Breakfast had many choices. Hotel within walking distance of shops, restaurants, bars and the college.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased that you made note of the renovations going on, we continue to make updates to the hotel and we love getting positive feedback from our guests. Just as the hotel is changing, so has the breakfast. We have taken the feedback of our guests and have added items such as hot steel cut oatmeal, with all the fixings, two types of waffles, and toppings for our fresh scrambled eggs or omelets. Hoping we have something for everyone. Thank you for the review and being a repeat guest to BW Wooster, we hope to see you soon. Teresa Bright Revenue Manager

"Continuing to improve every stay!"

4
18/09/2017

The Wooster Best Western has really committed itself to becoming a top flight place to stay. Every time I stay there visiting son at College of Wooster, I see more and more improvements. The staff is outstanding.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we truly appreciate your feedback. We love that our guests are seeing the changes that we are making, and I love your wording we are committed to becoming a top flight place to stay, because that is exactly what we are doing. Historic downtown Wooster is a beautiful place to visit, we are dedicated to being a part of that in hopes that each guest staying with us gets to enjoy one of the great restaurants or shops while staying with us. Again thank you and I will forward the positive feedback to the staff as we work hard as a team to assure our guests have a great stay. Teresa Bright, Revenue Manager

"A great place to stay!!"

5
16/09/2017

The staff is awesome the rooms are always nice and clean the breakfest is great, inlets,biscuits and gravy,cereal clean breakfast area, I would recommend this hotel if your in Wooster or surrounding area

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the review and recommendation, as it is reviews of guests such as yourself that assist others in choosing a hotel when coming in to the area. Our "free" hot deluxe breakfast continues to have more choices, knowing that this is the most important meal of the day. During the summer being able to add fresh cut fruit was a hit, we are into fall and its time for those fresh Georgia peaches as well as locally grown apples. Again, thank you for the review and we hope that you have a blessed day. Teresa Bright, Revenue Manager

"Nice & great location"

4
15/09/2017

Stayed here one night for business. Very comfortable room & great location. Walking distance to several restaurants. Only disappointment was that the outdoor pool was closed. There is still beautiful weather after Labor Day.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the review, we are so pleased to hear that you liked the location of the hotel. The decision to close the pool after labor day was a must, usually it is kept open for a couple of weeks after Labor Day depending on weather. However, to get the updates that we wanted to make for our guests to enjoy next spring the decision was made to start the renovation of the pool wall and surrounding area immediately. Just as updates have been made to the hotel, it was time for our outdoor pool area to get updated. A disappointed guest was not our intention, we hope you return once the changes are completed and get to enjoy the pool area. Have a blessed day, Teresa Bright, Revenue Manager

"Great Staff Welsomes you to your Home Away From Home in Wooster"

4
15/09/2017

The property is nice and clean BUT the STAFF was excellent and fun. It was our first time to Wooster. The hotel location was within walking distance to great a great brew pub - JAFB and other other restaurants. The heart of the hotel is really the staff and this staff was very accommodating and friendly. We will be back.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Wow! Thank you for recognizing our staff, we work hard as a team and it is our guests who make us love what we do. The impact that each and every guest makes on our staff is huge, new friendships made everyday with the wonderful people who choose to stay at BW Wooster. It is truly our guests who impact our lives and give us the encouragement to want to do more. So, thank you and we look forward to your return. Teresa Bright, Revenue Manager

"Amazing staff"

5
12/09/2017

We had the BEST stay at the Best Western in Wooster Ohio! Thersea and Josh (staff) went out of our way to make sure we had everything we needed! We would stay here again if we ever had a reason to come back to the area

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, Josh and I enjoyed your family very much. It would be a real pleasure to see you again and we welcome you back at any time. We work hard as a team and pride ourselves in great customer service, so glad we could provide everything that your family needed. Have a very blessed day.

"I will stay here again"

5
09/09/2017

I will stay here again. This hotel had everything I needed and everything was in perfect working order. I was pleasantly surprised by how nice this hotel was. The staff was as friendly and helpful as could be. Thank you for a pleasant stay.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased you enjoyed your stay and we look forward to seeing you again. Thank you for the wonderful review and the positive feedback in regards to the hotel and staff. We wish you a very blessed day.

"Great Location, Nice Hotel"

5
08/09/2017

We have been staying at this hotel a few times a year over the last 4 years. It continues to improve with updated rooms, lobby area, etc. The location is great to the College of Wooster and it is the perfect location downtown to be able to walk to restaurants, etc. Highly recommended

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful recommendation and a great review for others looking for a hotel in the area. You pointed out that the location of the hotel is great, being located in downtown Wooster we are close or within walking distance to any of your needs. Thank you for being a continued loyal guest to the hotel, we are very thankful and we enjoy seeing guests return to BW Wooster. We wish you a blessed day and look forward to seeing you in the future.

"When in Wooster this is a great place to stay"

4
07/09/2017

It's quieter and easy to get to , great parking lot with extra side door to get into lobby ! Right now under construction , though . Wheel chair accessible. The bathroom in the guest rooms are small and there is no ventilation! But I did enjoy that you can open the windows a bit for fresh air ! Some pleasant shopping

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed our local shops within walking distance to downtown. Yes, we continue to make updates to the hotel and we are so pleased that our guests are noticing and appreciate the hard work that is going into it. We look forward to seeing you again when you are in the area and we wish you a very blessed day.

"Very good breakfast, friendly helpful staff."

4
05/09/2017

Breakfast was better than average. Older hotel but clean and well maintained. Friendly, helpful staff. Nice looking lobby. The fitness center was currently under renovation and it was too cool to use the outdoor pool. But it was a nice location and easy to find.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed our "hot" deluxe breakfast and our friendly staff. The outside area to get to the fitness room was being tiled during your stay, our apologies as there never seems to be a good time to do renovations to the hotel. However, if you return to the area we think that you will enjoy our spacious work out area as it is the largest of any area hotel. We are so thankful that you enjoyed the location of the hotel as it is a plus being able to walk to locally owned restaurants and shops. Thank you again and we hope you have a blessed day. Teresa Bright, Revenue Manager

"Great staff somewhat convenient location"

4
02/09/2017

Staff was very helpful and friendly - definite asset to this hotel. Location of hotel was ok but not extremely convenient for where we were going. There were many food choices within walking distance. Did not appear to be a lot of shopping (other than more specialty shops) within close proximity. We will be coming to this area on fairly regular basis for the next year or two and would stay here again and try to discover more in the area.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed our staff, we work hard as a team to assure our guests have a great stay. We look forward to seeing you again since you are returning to the area and we would be glad to assist you in knowing favorite travel sights of our guests. Thank you for the review and have a very blessed day.

"Great service and location"

5
27/08/2017

The hotel location was perfect- two minute drive to the College of Wooster. The staff was friendly and knowledgeable about the area. Perfect location for exploring downtown and local businesses. Check in staff was incredibly helpful allowing us to check in early, allowing us to be able to focus on moving our college student into the dorm.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so glad to hear you enjoyed the location of our hotel. BW Wooster is just a hop skip away from The College of Wooster. Being able to explore downtown and local businesses is a definite plus for all of our guests. Dropping your child off to college, what an emotional day that can be, we are so pleased to have been a part of this occasion. We are glad to hear that we were able to take some of the burden off you and your focus could be elsewhere. We hope to see your again and wish you a blessed day.

"Good food, a good stay"

4
26/08/2017

Not the nicest Best Western I have ever stayed at, but it certainly wasn't bad. The pillows were a little thick and hard, but the beds were fine. The food was a good, your average Best Western, but still very good. The hotel elevator was a little shady.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased that you enjoyed your stay with us. We are working very hard as a team to meet our guests needs and we appreciate the feedback. Currently we offer two types of pillows on the beds, firmer pillows are placed in the back while the softer pillows are placed in the front. Breakfast continues to have changes depending on the season, fresh fruit, warm "steel" cut oatmeal, with fresh scrambled eggs and many other choices. We are always looking for our guests suggestions as we know it is the most important meal of the day. We hope to see you if you are back in the area, have a very blessed day.

"Best Price Best Stay"

5
23/08/2017

A return visit to The College of Wooster for my child attending there brought me back to Best Western Wooster. The stay is great for the price and the location is very convenient. The staff is very welcoming. I recommend Best Western Wooster.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for not only the review, but the recommendation. We love to hear how our guests experiences have been and when we are getting reviews from return guests, we know our team is doing their job. Thank you. We hope you have a truly blessed day and thank you again.

"Best value"

4
23/08/2017

We came to visit our daughter in Wooster and were extremely satisfied with the location and value. The rooms were large and clean. The breakfast was plentiful. You were right in downtown, walking distance to shops and restaurants..

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
The College of Wooster is a beautiful campus and the location of the hotel in downtown Wooster is a plus. We love to hear that parents are coming in to see their children and we thank you for letting us be a part of that occasion. It is so nice to hear that you were extremely satisfied as we work hard as a team in hopes that each guest who enters the front doors enjoys their stay. We thank you for the review and the positive feedback. We wish you a very blessed day.

"Best hotel in Ohio, Wayne county"

5
23/08/2017

The service here is excellent. Everyone here is welcoming and always be of great help. This hotel has everything a visitor needs: breakfast, bar, swimming pool and fitness center. However, traveling here is hard if u dont have a car.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We love that you felt welcome at BW Wooster and are so pleased you enjoyed your stay. Thank you for the feedback on our staff as our staff works very hard to assure our guests have a great stay. We appreciated you pointing out areas of the hotel that fellow travelers can know what to expect. We hope to see you again and we thank you for the wonderful review. Have a blessed day.

"Great Stay"

5
22/08/2017

Great stay. Excellent staff. Highly recommend. Staff was friendly and willing to help in any way. The hotel is in convenient location. I am sure you will enjoy your stay there. We stay at many hotels and found this one to be very good.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review and recommendation to others who are traveling to Wooster. We are so pleased to hear you enjoyed our staff, the location and you stay. It is always nice to hear that your stay was a good one, we strive to meet every guests needs and welcome them when they arrive. A recommendation from guests who have stayed with us goes a long way, so again thank you and we hope to see you again when you are in the area. Have a blessed day. Teresa Bright, Revenue Manager

"Great time in Wooster ohio"

5
21/08/2017

We had a great time in Wooster thanks to the room accommodations. We had three rooms and all three were very clean and comfortable. The pool water was a little cool for what we are use too. Kids still had fun in the pool

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you had a great time in Wooster and that you were pleased the accommodations. The owner of BW Wooster and staff take pride in what we do and our guests make that possible. Thank you for the wonderful review and if you are ever in the area we hope to see you and your family again. Have a blessed day. Teresa Bright, Revenue Manager

"Enjoyable stay in downtown Wooster"

5
14/08/2017

The newly remodeled Best Western in Wooster has a very friendly and helpful staff. They have an excellent handicap room and ample handicap parking. The complimentary breakfast is outstanding. When my car wouldn't start, the kind person at the front desk said that a maintenance person could give me a jump start. For the rest of my stay, she always asked if my car was running okay. Couldn't have been nicer.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear you enjoyed your stay with us. We have ample parking for all guests staying with us, however, it is great that you point out our handicap parking as well as the handicap room. We are planning on adding one more handicap room to our rooming list this fall, as we see it is a definite need in the area. We are also glad to hear that you enjoyed our "hot" deluxe breakfast, our staff says thank you and we welcome you back when you are in the area.

"Wonderful and Caring Staff!"

5
11/08/2017

I was so impressed with how nice our stay was at this Best Western in Wooster, Ohio. I virtually never write reviews, but my stay was so pleasant, I wanted to take the time to write this review as a way to say thank you to our hosts! Our room was absolutely immaculate thanks to Skye! This was very important to me. Also Annette, Helen and Teresa made our stay very warm and welcoming. I was not expecting this kind of hospitality! Our bed was incredibly comfortable and the breakfast was delicious! It was such a gift to be treated so well. We returned refreshed and restored after our stay at your hotel! Thank you for treating us so well!

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so thankful for your wonderful review, you not only touched on our caring staff, but the breakfast and room cleanliness. It is our goal here to make each and every guest comfortable and hope that they enjoy your stay. It is always great to hear from a guest, however, in your case where you virtually do not write a review it means a lot to our management and staff. We hope to see you again and we will continue to pride ourselves on great customer service, we welcome you back at anytime. Have a very blessed day.

"Great staff- clean and friendly"

5
10/08/2017

Great place to stay- friendly, helpful staff. Clean rooms. We rented a number of rooms in July for my son's recent wedding, Teresa, Jamie and Josh (just to name a few) were very helpful. We had our rehearsal dinner in the Old Lounge - great room. The staff is exceptional! Thanks Teresa for all of your hel.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we were so blessed to be a part of your son's special day. We thank you for your feedback on our team and are so pleased to hear that the room that was chosen for your rehearsal dinner was a hit. The Olde Lounge is a perfect spot for so many things, just a home town feel for families to celebrate. And you are very welcome, I was very pleased to be able to meet your family needs. Have a very blessed day. Teresa

"Ohio Light Opera - choice location"

5
10/08/2017

Having made our annual Ohio Light Opera an overnight event (regardless of its proximity to our home), we settled on these accommodations as our preference because it is convenient to anything we might do while in Wooster. It is also good value and good quality in the services it provides, and the staff we encountered have always been courteous and helpful.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
The Ohio Light Opera is an amazing attraction that brings guests back to our hotel every summer, we look forward to seeing our return guests and want to make sure they enjoy their stay while they are in town. Many people travel across the country for the shows and we feel blessed to be a part of your trip. We strive ourselves on customer service and are so pleased to hear positive feedback, thank you. We hope to see you again next year and thank you again for a wonderful review. Teresa Bright, Revenue Manager

"Worth a repeat visit"

4
07/08/2017

Comfortable, mid-price hotel with exceptionally friendly staff. I stayed three nights and looked forward to breakfast every morning. Easy walking distance to downtown restaurants and municipal buildings, to college campus if one is a healthy walker.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review and for pointing out that we are within walking distance, not only to restaurants, but county buildings as well as the college. We are pleased to hear that you enjoyed breakfast every morning, as our team has implemented many changes for our "free" hot deluxe breakfast. We are also pleased to hear that our staff is exceptionally friendly, it is kind words such as yours that our staff loves what they do, so again thank you. We hope to see you again, and have a very blessed day.

"Ecxellent Wooster Option, highly recommend!"

5
06/08/2017

I stayed at the St Paul last year for my first visit to this area. The St Paul was great, however I decided that for half the cost I would give Best Western a try this year. I was very happily rewarded by my decision as this hotel was clean, had great amenities, breakfast was awesome, bed and pillows super comfortable. The value for what I paid for far exceeded any expectation. I will definitely return to this Best Western for all future trips to this area and I highly recommend this location to others.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for choosing our hotel this year for your stay in Wooster. I read your review and I have toured the St Paul, it is a beautiful hotel, and all I can say is WOW!....what a huge compliment to our hotel and staff. I cannot thank you enough for your review, as it is reviews such as yours that other choose our hotel for their first visit to Wooster. Our team works hard to meet our guests needs and am glad to hear that we exceeded your expectations. We look forward to your return and we thank you again for choosing BW Wooster.

"visit to Ohio Light Opera"

4
06/08/2017

Excellent location and convenient to restaurants as well as theater. Nice atmosphere and pool.The complementary breakfast was quite extensive, well served and maintained. The rooms were comfortable and the king sized bed very comfortable. Nice comfortable lobby with comfortable seating.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are pleased to hear that you enjoyed your stay with us and we are sure that you enjoyed the Ohio Light Opera as we heard the shows were fantastic again this year. It is a pleasure serving our guest who continue to come back each year and support Ohio Light Opera. We thank you for the wonderful review and the positive points you made about the hotel and especially about the breakfast as we have made several changes for our guests to enjoy. We hope to see you again next year and we wish you a very blessed day. Thank you again, Teresa Bright, Revenue Manager

"Very lovely hotel - and a bargain at that"

5
31/07/2017

We had not stayed at a Best Western recently. This hotel was conveniently located, and turned out to be even more than that. The accommodations were excellent, the breakfast a nice treat, parking was free and convenient, and the personnel were very helpful.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review and pointing out some of the conveniences of the hotel. We are pleased to hear that you had an excellent stay. We are glad to hear our team met your needs and hope to see you again if you are in the area. Have a very blessed day. Teresa Bright, Revenue Manager

"Fund raising Bike event in Wooster"

5
31/07/2017

Very accommodating staff - we were in Wooster for an ACS fund raising bike event. Had bikes and lots of gear - staff was helpful as they let us keep a bike in need of repair in their lobby back room while we continued our event. Would have been difficult to get in our room on second floor! Much appreciated! Breakfast buffet was great - fresh fruit and other good selections. Lady on duty was super friendly! Had a much needed restful stay after riding nearly 100 miles in heat and challenging roads! Checked out very early to get on road again the complete our ride!

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
What a pleasure to be able to support such a great bike event, thank you for letting us be a part of it. Thank you also for your kind words, our team works hard and it is always a pleasure to hear that our guests are satisfied as that is our ultimate goal, with out you we are nothing. We hope that the rest of your ride went well and hope to see you next year, again thank you for the wonderful review. Have a very blessed day. Teresa Bright, Revenue Manager

""A Clean Hotel Convenient Location""

4
28/07/2017

This BW hotel is located right in town, walking distance to shops and restaurants. They had ice water as well as apples available to you in the lobby. The room was ample, both microwave and refrigerator. Appreciated the extra towels in the room. Our room was very clean and fresh. Two bottles of water were waiting for us in the room. A nice touch after a hot day of driving. A large breakfast room with ample seating. Both hot and cold items on the menu. Will stay here again when in the area.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review and pointing out the our location as you said we are within walking distance to locally owned shops and restaurants. We have added the water and coffee to our lobby area for the guests to enjoy, we are pleased to here you took advantage of it. I will forward the positive feedback to our housekeepers as well, we are so pleased to hear that you enjoyed your stay and we look forward to seeing you if you return to the area. Have a blessed day.

"Great Hospitaity"

4
28/07/2017

Staff are very friendly. And will to help with anything and gave real good recommendations on restaurants. This was a business trip and was the best part of my trip. The rooms were very clean as well as the Hotel in whole. Quick check in and out. The breakfast was really good in the morning and the service was good.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear you enjoyed some of the downtown restaurants. Express check out has been added and has been a successful change to our front desk customer service. Breakfast is hot, deluxe and free with every stay and is the most important start to a great day, thank you for pointing out that it and the service was good. We hope to see you again and we wish you a very blessed day.

"Convenient, reasonable, accessible"

3
18/07/2017

We stayed here to attend the Ohio Light Opera. Of the local options, it is reliably accessible--no steps, convenient elevator and parking. Given its appeal to the elderly, the slippery tub and the low toilet surprise us. However, we will stay here again to enjoy the central location and reasonable rates.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for your review. The Ohio Light Opera is a summer time attraction that brings many guests to our hotel, thank you for sharing your stay with us. We are pleased to hear that you will be staying with us again. We continue to make improvements to the hotel by listening to our guests, I will pass along your concerns to the owner. Thank you again and have a very blessed day. Teresa Bright, Revenue Manager

"A good hotel"

4
15/07/2017

This is an older property that has had some good updates. Room was nicely equipped and well stocked, even extra kleenex and toilet paper. Lamps had outlets for charging electronics. Good breakfast, but skim milk would have been a nice option. Refrigerator & microwave in room. TV controls were difficult to figure out. Somewhat pricey, but this was likely due to Ohio Light Opera season.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for your king review, the hotel is an older property as you stated, however we are continuing to make updates for our guests satisfaction. The lamps and alarm clocks both are equipped with charging outlets, this assists our guests in not looking for that wall outlet, a great plus. Extra items are kept in the room, however our front desk is always staffed for our guests needs. Thank you again and we hope to see you again if you are in the area, have a very blessed day.

"Takes great care of the Pipeline Workers!"

5
13/07/2017

Thank you so much for your friendly, caring, welcoming staff. The manager, Teresa, is very dedicated to providing the best customer satisfaction. She went above and beyond to accommodate the entire crew. Working away from home is hard and this staff makes you feel welcome and appreciated. Rooms are very clean and inviting and all employees are willing to help make the stay as comfortable as possible. With two weddings and a softball tournament, the staff worked over and was able to handle a completely booked hotel! We usually stay at the Holiday Inn, but this Best Western has changed our perspective. Thank you for your kindness. Highly recommended to anyone who needs a place to stay in Wooster.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the amazing review, we are so glad to hear you are your enjoying your stay with us during your lengthy time away from home. We are very dedicated to providing great customer service, it is so nice hearing that we are successful in this area. Thank you again, have a very blessed day.

"They took great care of our big group"

5
11/07/2017

My students and I were visiting from out of town for a school trip and the Best Western was able to accommodate us smoothly. They were efficient and our stay was great. The owners are very kind and even gave us a ride to our meeting when we were running late. Also, they have Zojirushi coffee dispensers at breakfast. Wow!

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, and we were so pleased to hear that your stay here was great. What a great group of students, we welcome you back at anytime. The coffee dispensers definitely keep the coffee hot, you are the first guest to know the type, thank you for pointing it out to other guests who read our reviews. We work hard as a team to be efficient and are so pleased to see our guests recognize it, thank you again and have a blessed day. Teresa Bright, Revenue Manager

"Best Western to the Rescue!"

5
10/07/2017

After an unsatisfactory experience at a hotel in the north end of Wooster, I found myself in the lobby of this Best Western Hotel. We were desperate to get an affordable room one more night until we could head home the next day. The staff at this hotel, including their general manager, took me and my family under its wing! I was really impressed how they were so genuine in their attempts to make sure we had a wonderful experience. We did have a wonderful experience! The entire staff made sure we had everything we needed and that we felt safe since I was traveling without my husband. My family flies standby and we have been very fortunate to have traveled domestically and internationally for many years and this hotel experience was one of the best across the board. I will be coming back often to visit my sick father and would not consider staying anywhere else. A sincere thank you Best Western Wooster Hotel!!

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased that we could help you and your family. We strive to meet our guests needs and add that personal touch. We are glad that you had a wonderful experience and that when you return to Wooster we will be your hotel of choice, we welcome you and your family and look forward to seeing you again. In discussing your traveling experiences, it was a pleasure hearing how we met and exceeded your needs. We hope you have a blessed day and again thank you. Teresa, Revenue Manager

"Super friendly and helpful"

5
08/07/2017

The staff went above and beyond from start to finish. I had to make last minute reservations near The College of Wooster. I called several other hotels and they were by far the most accommodating. They found me the best rate of them all, and made sure my family could check-in prior to my adjoining them. I highly recommend experiencing them for yourself.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear you enjoyed your stay and thank you for the wonderful review. It is great to hear that our staff went above and beyond. We always try to accommodate our guests needs and are so pleased that we could assist you. The hotel is located minutes from the College of Wooster, for those guests who enjoy a short walk, there is no need to take a vehicle. Thank you for the recommendation as it is experiences such as yours that others looking for a hotel in the area way heavily on when making a hotel choice, so again thank you. Teresa Bright, Revenue Manager

"Great over all experience!"

5
07/07/2017

Front desk service was absolutely amazing, especially over night staff. I felt very safe and well taken care off. The lady really went above and beyond watching out for me on a late night trip to the car. And that made me feel extra special. Breakfast was good but lacked to quality of service the rest of the staff provided. Rooms were nice a clean, house cleaning staff were also very courtesy and easy to work with especially considering we were in town for the softball tournament! Over all it was a shame one person. Can bring down the moral of a whole staff. :( Especially the first person you see every morning!

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Katy: Thank you so much for your review. I also want to thank you for taking the time to speak with me in regards to your experience with one of our breakfast attendants, as I stated if a situation arises I like to take care of it, as our guests satisfaction means everything to our staff. Our staff strives to meet our guests needs and I thank you for the compliments that you have given our housekeeping staff as well as the front desk, we work hard as a team to assure that are guests have a great stay. Again, thank you and I wish you a very blessed day. Teresa, Revenue Manager

"Excellent experience treated me like family during my stay , pool was nice great room very comfortable bed, clean"

5
01/07/2017

Great stay was treated like family, would stay there again ,very clean and staff was wonderful ,pool was nice had a great little bar for evening cocktails, hot breakfast was great , everything was great thank you

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, we love to hear that our BW guests enjoyed their stay with us. We are so pleased you enjoyed our "hot" deluxe breakfast and our outdoor pool. We look forward to seeing you again if you are in the area, have a very blessed day. Teresa Bright, Revenue Manager

"Awesome and Accomadating team at Wooster!"

5
29/06/2017

Can't say enough about the friendly staff. They have worked to take care of 20-30 of my employees who are on long term stay, and have gone above and beyond!!! Can't say enough about them!! Tereas, Amy, Helen, and Jaime take good care of the team and myself when I am there. Clean rooms, but most important, fantastic customer service!!!

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review. We are so pleased that your company chose BW Wooster for the team. The length of time that they are here during the process, we want to make them feel a little bit at home. We try to do this with each and every guest, however the length of time that your team is here I can tell you they are amazing people. We pride ourselves in our customer service and are so pleased to hear that we are doing our job, again thank you! It will be a very sad day after the length of time your team is here to say good-bye, good memories and great friendships made. Thank you and have a very blessed day. Teresa Bright, Revenue Manager

"Trip to ohio"

5
23/06/2017

This hotel has changed greatly in the last year with major renovations that they re doing very good job the rooms are much nicer with the changes no smoking rules help the breakfast is plentiful the the service is better than before what you pay is worth it

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased that you have written about how the hotel has changed over the last year, we continue to work on the hotel to assure our guests have an enjoyable stay. The hotel is a 100% no smoking, this change was made last October. We continue to make change in our breakfast also, we listen to our guests needs and make them accordingly. We thank you for the wonderful review and we look forward to seeing you again. Have a blessed day, Teresa Bright, Revenue Manager

"Convenience, affordability, and quality"

5
21/06/2017

My son is preparing to go to college in town, so we needed a reliable "go-to" hotel to stay at. We tried another place previously and it was more expensive, further away, and the rooms were not as nice. That is a no-brainer that we were going to make a change. The Best Western was clean, reasonably priced, and a short walk from the very quaint old downtown area. My wife and I love local mom-and-pop places, so this hotel puts you right in the heart of it all.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased that we will be your "go to" hotel to stay at while your son is attending college in the area. We find, just as you stated, a short walk to mom and pop shops and great restaurants. We as you stated are right in the heart of it all and it is a major plus when looking for a hotel in the area. We are so pleased to hear that you are choosing us, our team works hard to meet our guests needs and your review assures that we are doing our job. Thank you so much for the wonderful review and we look forward to seeing you and your wife again. Have a very blessed day.

"stay--memorial day weekend"

5
13/06/2017

very satisfied/excellent service and excellent breakfast. the motel was well maintained and the staffing were very helpful and very considerate. I would highly recommend this motel and as usual we always stay here on our annual memorial day weekend getaway.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We appreciate your review and we are so pleased you enjoyed your stay with us on Memorial Day weekend. Thank you for the recommendation to others as it is so important for other guests to see what others experiences have been. You pointed out great qualities of the hotel and that is a plus, so again thank you and have a very blessed day. Teresa Bright, Revenue Manager

"Excellent service and staff."

5
05/06/2017

The staff were kind and considerate. The rooms were nice and seemed updated. The staff at the desk were always helpful, kind and friendly. The bathrooms were clean and well kept. The lobby was surprisingly large.

Teresa W, Manager at Best Western Wooster Hotel, responded to this review
Thank you for your wonderful review, we are so pleased to hear that you enjoyed your stay with us. We pride ourselves in working together as a team and your review is great positive feedback that our team is doing just that. We hope to see you again if you are in the area and wish you a very blessed day. Teresa Bright, Revenue Manager

"Outdated Hotel"

3
29/05/2017

This hotel is under construction. The pool was not open. Our room had very visible ceiling damage, was outdated and small for what we have experienced for the same price in larger cities. The bed was so hard and uncomfortable. There was a smell to the tiny, slow elevator. Our keys did not work multiple times. The kicker was that our friends got locked out of their room on Saturday night after a wedding. The staff could not get them in their room so they slept in the sales managers office on a loveseat. That is ridiculous that they could not get them into their room!

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
The outside of the hotel is being renovated and due to weather pushing the finishing project past the original end date, we were unable to have the pool opened for our guests safety. This is not our normal operation, however we are trying to make updates to the hotel to assure our guests stay to be pleasant. Per your review we apologize that yours was not, this is not a normal stay and the events that took place with the room door lock has never happened in the 17 years that the owner has owned the hotel. The owner was called immediately to take care of the issue and arrived to the hotel at 2:30am, the hotel was sold out as were area hotels. Again, this was not a standard stay at our hotel. We will look into the ceiling damage that you state in your review as each room is being updated with any maintenance issues, your feedback assists us in doing it more quickly. Again, your stay was not the average stay and we try to assure our guests have an enjoyable stay and our team meets their needs. If you are ever back in the area and want to give us another try please contact me directly. Thank you and have a very blessed day. Teresa Bright, Revenue Manager

"GREAT Place to stay or host a venue! "

5
21/05/2017

Beautiful hotel conveniently located. The revenue manager and staff went above and beyond for an event we hosted there. We will definately go back! We HIGHLY recommend this hotel for your event or stay in downtown Wooster/Wayne County!

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the wonderful review, it was a pleasure working with you on your venue. We look forward to things to come and greatly appreciated the recommendation. Our location is definitely a plus, being located downtown within walking distance to specialty shops, antique stores and great restaurants, once you arrive at the hotel you can make a day of it enjoying our beautiful downtown area. We look forward to working with you again. Again, thank you and have a blessed day. Teresa Bright Revenue Manager

"Helping Make a Family Event"

5
16/05/2017

We stayed at this Hotel on the weekend of our daughter's graduation from the College of Wooster. It was a very important event for us, and the staff at this Hotel made us feel that it was important to them, as well. We had six rooms on reserve for this event, and the staff understood why they were there, treated them like family and never acted as if all of our requests and scheduling problems were a hassle. They worked through every one. We booked the Hotel a year in advance and this team of employees stayed in touch over 12 months to make sure all went as smoothly as possible. I cannot say enough about Teresa and her team. You should absolutely stay at this Hotel when in Wooster.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you so much for the wonderful review. Once a year we get geared up for the College of Wooster graduation and we set our sights on making each guest feel at home, we are so pleased to hear that we succeeded in that area. We like to think outside of the box, how would we want to be treated as a guest? Therefore, the contact prior to coming to the hotel is a huge part of making sure the weekend is a success. Thank you for the referral and if you are ever back in the area we look forward to seeing you. Have a blessed day and thank you again for choosing BW Wooster. Teresa Bright, Revenue Manager

"Great weekend in Wooster!"

4
16/05/2017

Spent two nights here. Was here about 1 1/2 years ago, but has been updated. Rooms were clean and comfortable. Staff was great. Everyone who worked there was so friendly and went out of their way to answer questions, give directions, etc. Hotel in great location in Downtown Wooster...could walk to restaurants, bars, coffee, and The College of Wooster.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
You have pointed out so many of the benefits of staying at BW Wooster located downtown, something for everyone. We appreciate the feedback on our staff as our team works hard to meet our guests needs, graduation weekend is a busy one, however we look forward to it every year. We thank you for the great review and we wish you a very blessed day. Teresa Bright, Revenue Manager

"Nice hotel!"

5
15/05/2017

My boyfriend and I had a wonderful time at this hotel. We stayed there one night this past weekend and our experience was awesome! Everyone was super nice and helpful! Will definitely be going back again sometime!

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased that you enjoyed your stay with us and we are definitely excited that when you are back in the area you will be a return guest. We are glad to hear that your weekend and experience here was awesome. Thank you for your review and we wish you a blessed day. Teresa Bright, Revenue Manager

"Quota International Weekend Conference"

5
11/05/2017

Our Quota club had a regional conference last weekend at the Wooster, Ohio Best Western. The hotel has all renovated rooms that look great. The exterior of the hotel is being renovated now. The event coordinator, Theresa was fabulous and our group could not have asked for a nicer location and organized event. I would definitely recommend this hotel.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
Thank you for the recommendation we truly appreciate the positive feedback. The Quota International Weekend Conference was a hit, what a great group of women, we were proud to be able to meet you needs and host your events. We appreciate your detailed comments about our renovations, we are working hard to update the hotel to meet the needs of our guests. Thanks again for a great review and it was a pleasure working with your group. Have a blessed day. Teresa Bright, Revenue Manager

"Awesome experience!"

5
09/05/2017

Was in Wooster for work training and could not have had a better experience! Theresa was the best! She could have passed off hostess duties to others, but handled it herself. The room was spaciuos with many amenities (coffee maker, microwave, fridge, bottled water and iron) that made it even better. Fast internet made me doing work after training a breeze. The breakfast was great and changed each day for variety. Will definitely be the first on my list if and when I visit again.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear you enjoyed your stay with us during your training. We appreciated you pointing out all of the amenities for others as we have found it is the experiences of our guests that bring new guests to the hotel, so thank you. We would like to think that our breakfast selection has something for everyone, "free" hot deluxe continental breakfast, always looking to improve and listen to our guests suggestions has truly helped us be where we are at today. We are pleased that if you are back in town that you will visit us again, and thank you for the compliment I truly enjoy meeting our guests and getting to know them. Have a blessed day. Teresa Bright, Revenue Manager

"wonderful time"

5
08/05/2017

I was here for a convention. The staff was very accomodating. Rooms were clean and spacious. The breakfast was amazibg. I really enjoyed my stay. This hotel is in the heart of Wooster, so there was easy access to shopping and dining.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased that the Quota Club convention was held at our hotel and we thank you for letting us know you enjoyed your stay. You are right, the hotel is in the heart of downtown Wooster, great dining and small shops within walking distance. We are very pleased you enjoyed your breakfast and at we continue to make updates to the breakfast as well as the hotel to assure our guest stay is a great one. Have a blessed day and thank you again for a wonderful review, we love getting feedback. Teresa Bright, Revenue Manager

"Great Stay!"

5
07/05/2017

I visited this location for a conference and I couldn't have had a better experience. The staff was attentive and on top of our every need. The room was clean and comfortable. The continental breakfast was above and beyond any expectations!

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed you experience with us and love the feedback on our staff as we work hard as team to meet our guests needs. We love hearing that our guests enjoyed their breakfast as it is the most important meal of the day and as we have added a few new items we are so glad that it went above and beyond your expectations. Your group was amazing and our staff enjoyed them a lot. Thank you for the wonderful review and we welcome you back. Have a very blessed day, Teresa Bright, Revenue Manager

"Great Motel"

5
06/05/2017

Nice place at a reasonable price. The room was clean and comfortable, the TV was great. Channel selection was crazy like most motels. My only real complaint was that the toilet was not an elongated bowl.

Stephen S, Manager at Best Western Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay, we take pride in making sure out guest have an enjoyable stay. Yes, the tv channel selection can be crazy, we are currently looking into how we can make changes to better accommodate our guests, thank you. I will pass along your toilet suggestion for any upgrades that may be made in the future. Thank you for your wonderful review and we look forward to seeing you again. Have a blessed day. Teresa Bright, Revenue Manager

"Worth Staying here when in Wooster"

4
04/05/2017

Give it a chance. They work hard to provide you the best experience possible. Your first inclination may not be to stay here, but the improvements and upgrades they are making, combined with price and location make it the best choice while visiting Wooster.

"Working in the area, family came to visit"

5
30/03/2017

The staff is very accommodating! Everyone is very friendly and helpful. While my family was in town we stayed in the Jacuzzi suite and it was absolutely gorgeous! I would recommend this room to anyone who is looking for a little extra room! Love, love, love staying at this hotel!

Stephen S, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you and your family too advantage of the Jacuzzi suite, the room is very spacious, with a 62" TV, King bed, leather couch with a queen pull out sofa bed, just a few of the immensities in the beautiful room and yes the large Jacuzzi tub for complete relaxation. Our team work hard to accommodate our guest, we are so pleased to be recognized for our customer service and it is wonderful to read it in your review. Thank you so much for a fantastic review and we look forward to your next stay with us. Have a blessed day.

"Outstanding"

5
24/03/2017

The staff alone are worth coming back to they are kind and are willing to help you any way that they can. they all so have a good breakfast every morning. where they are located you are in waking distance of places to eat. i would highly recommend the hotel to people.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review. It is nice to hear that you took advantage of the locally owned restaurants that are within walking distance, our location is a definite plus being located in downtown Wooster. We love to hear great feedback from our guests, it is much appreciated and it is so useful for other guests who have not stayed at the hotel, so again thank you. We pride ourselves in great customer service and we are so pleased to see that our staff made an impact on you and your stay. We look forward to seeing you when you are in the area again.. Have a blessed day...

"Great service"

5
24/03/2017

They have good hot breakfast, the staff is extraordinary nice. Anything that needs done just ask they will make it happen. I would definitely stay here again and wish every hotel experience is like this.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed our hot breakfast. Recognizing our staff and the service that they provide is always nice to hear. We work hard as a team to assure our guests have a great stay while at BW. We are pleased to hear that if you are ever in the area that you would be a return guest. Have a very blessed day and thank you again for taking the time to complete a review.

"Wooster, Ohio"

5
08/03/2017

This hotel has convenient location to the Agricultural Center. Excellent caring staff in all areas of need. Breakfast selection was excellent and delicious. Check in and checkout were without a problem.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your wonderful review. As we continue to make changes to our breakfast selection we are so pleased to hear your feedback, adding real fruit, hot oatmeal and additional toppings for the eggs are just a few changes. We would like to think that our "free" hot deluxe breakfast is one of the best around, something for everyone. Our team works hard to assure our guests have a comfortable and enjoyable stay, thanks again for letting us know that what we are doing is working. The location of the hotel as you stated is convenient, close to ATI, The College of Wooster and located in the heart of downtown Wooster. We look forward to seeing you again if you are ever in the are. Have a blessed day and thank you again.

"A Little Dated. But Comfortable"

4
21/02/2017

I stayed here recently. The hotel is a little old and hasn't been refurbished, but it's comfortable and everything works. The location is fantastic, straight down the hill from the College and two blocks to the heart of the downtown area. The gas station across the street has a well-stocked convenience store, so you don't have to go hungry or thirsty. Management was friendly and helpful. Very few things in town are open on Sunday, so be prepared for that.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are currently updating the hotel one area at a time. The hotel has 100 rooms, all of the carpeting, towels and desks have been replaced at this time. We just recently added drinking glasses for the guests and two complimentary bottles of water. We will continue to make updates until all the projects are done and listen to our guests who provide suggestions. We are located in the heart of downtown Wooster, restaurants, convenience stores and shopping are all within walking distance. We are so pleased to here that your stay was comfortable. Have a great day, and we hope to see you again if you are in the area.

"Best Western"

5
28/11/2016

My husband & I enjoyed our stay- we were passing through the area & picked Best Western on reputation - slept well, bed was comfortable, room was clean, continental breakfast was very good - staff friendly & helpful

"Great place"

5
19/11/2016

Really nice hotel love it!! Nice friendly staff great breakfast, clean, nice comfortable beds nice location down town, I stay at a lot of hotels for business this is my favorite one, I have never had any issues,

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you loved the hotel. The location is a plus, being downtown gives you the option to walk to several great restaurants and gift shops while in the area. We are pleased to hear that we are your favorite and we look forward to seeing you again your next time in town. Thank you for the review and have a blessed day.

"Friendly Staff"

5
16/11/2016

The room was very quiet, clean and comfortable. The hotel is in the center of the amenities, so you can walk and enjoy more your trip. The breakfast was complete, hot breakfast, plus the cereals, fruit, etc. The exercise room is very complete and big, if there is somebody else, you do not feel crowded like other hotels that they just convert a regular room into a fit room.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful room, it is so great to hear that you enjoyed the fitness room as so many of our guests do not take advantage of it, and yes it is the largest fitness room in the area hotels. We are pleased to hear that your stay was comfortable and enjoyable as we strive to meet each of our guests needs. The hot deluxe breakfast is one of the largest around and it is free, which is also a plus. Thank you for the review and we look forward to seeing you again, have a blessed day.

"Wolverines in Buckeye Country"

5
15/11/2016

My husband and I enjoyed a wonderful weekend at the Wooster Best Western, and were quite happy that the employees welcomed us with all our Maize & Blue attire. Some good-nature d teasing took place! This facility ranks right up there with one of the best Best Westerns we have stayed at! Friendly, efficient staff, beautiful room, and excellent housekeepers! We'll definitely be back again when we venture to Buckeye Country again!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased that you and your husband enjoyed your stay with the hotel, and that our employee's welcomed you. We work hard at the hotel as a team and enjoy visiting and getting to know our guests, hoping that when in the area they return. It is pleasant to see familiar faces walk through the door. We are pleased to hear you will be back again, we look forward to it. Have a very blessed day.

"Ohio Wedding"

5
14/11/2016

It was a very nice and well equiped hotel. The staff was friendly and accomodating. The free breakfast had a number of selections that were constantly monitored. The location was within walking distance of shops, restaurants,,,,,would stay here again

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased to hear that you enjoyed your stay at the hotel. We continue to update and change our breakfast for our guests, we are currently putting in a rotating schedule so that you will still have a number of selections, however, it will not be the same items served every day for those guests who are hear longer than just a few days. We are so pleased to hear that you will be a return guest while in the area, thank you again and have a blessed day.

"Great place to stay,"

5
09/11/2016

The front desk staff was excellent. You could not ask for a better group of people. They were friendly and helpful when I had to extend my stay. The breakfast area was clean and nicely set up. The staff supporting it were great. Only problem was with house keeping. They did a very poor job of cleaning my room. One day I did not leave a tip and they did not take my towels, vacuum the carpet and left the trash can sitting on the credensa with no can liner in it.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that you enjoyed our staff as well as your stay here. In reference to the house keeping issue you had, I as well as the housekeeping manager met with all of the housekeepers and implemented a new procedure so that this incident will not happen again. With any issues that are brought to my attention or any other managements attention we try to address them right away and update any procedures necessary. I hope that if you are in the are you will be a return customer and see that the housekeeping issue you had is not standard practice with our hotel. Have a blessed day.

"Best Western Review"

5
01/11/2016

My company is doing a project here in Wooster and I arrived on Oct 6th and I am currently still here, a lot of our craft is staying at the hotel also. We are working around the clock and the staff has been very accommodating to our schedules. It has been a great place with very friendly staff. Theresa and the staff have taken care of us since our arrival to the hotel almost a month ago. I would highly recommend staying here,the price is very reasonable especially if you are there for a long period of time. I can't say enough good things about the Best Western it has been a great experience.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, it has been a pleasure serving you and the other crews. Our team understand the length of your stay as well as other guests staying at the hotel, we attempt to meet the needs of our guests and we are so pleased that we have succeeded with your group. We appreciate the recommendation as well as others reviewing this information will know what to expect from the hotel and conference center. We wish you a blessed day.

"Great Location when visiting College of Wooster"

4
30/10/2016

Right in the middle of the "urban renewal" going on in Wooster with good, healthy food options a block away. Some shabby details but overall a clean hotel with friendly staff. We had a good night's rest there. Very quiet! Can walk to the college.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are pleased to hear you enjoyed your stay with us. We are continuing to do updates to the hotel and we hope that if you are ever back in the area you will stay with us again.' We are in the heart of downtown Wooster and on nice days, the College of Wooster is just a walk away as well as great restaurants and shops. Have a blessed day.

"great stay"

5
26/10/2016

this hotel is wonderful clean and great breakfast. Amy at front desk very helpful and always willing to help. Josh is also very help and personal willing to go the extra mile. thank you Amy and Josh for making my stay a wonderful one.....

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for taking the time to review the hotel, we are so please to hear you enjoyed your stay with us. Providing feedback on our front desk team is very much appreciated, they work hard to meet our guests needs as do all of our employees. Our guests are the heart of this hotel and "yes" we love going that extra mile, so thank you for recognizing that. We look forward to seeing you soon, have a blessed day.

"Great place to stay."

5
25/10/2016

I did not have a reservation, and it was getting late. Stopped at this Best Western and got a very nice room. Also got a very good rate, plus an AARP discount. They also had spaghetti and meatballs near the lobby for a modes cost. Not being from Wooster, and not wanting to go roaming around lookin for food late at night, the spaghetti was a nice touch. They also had a very nice complimentary breakfast in the morning, one of the best I've had at this type of hotel. Every one was very friendly and helpful, even the outside maintenance personnel. Also easy off/on to U.S. 30

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear you enjoyed your stay and that we were able to accommodate you with out a reservation. The simple food being served in the lobby bar has been a hit and we are hoping to continue it as we are meeting guests needs as they are seen. Thank you for the wonderful review and we look forward to seeing you again if you are in the area.

"Only place I'll stay in Wooster! "

5
16/10/2016

I love this hotel, I love the staff, I love the beds, I love the pillows, I love how convenient it is, I love the fridge in the rooms, I love the breakfast! No complaints. They won me over 2 years ago.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, we thank you for being a return guest and we look forward to seeing you when you are in the area again. We continue to make improvements to the hotel and our staff enjoys seeing return guests as well as welcoming new guests that read reviews such as yours. Have a blessed day.

"Mike sparks"

5
13/10/2016

Teresa is the best. You make are life's the best thanks for everything you do for our company exceeding the expectations thank you and love. Thank you for going out of your way for people you don't know thank you.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank your for the review and your kind words, we are so pleased that your company chose our hotel for your lengthy stay. Our team works hard to meet our guests needs in hopes that it is an enjoyable stay, we know that it is hard to be away from home for so long and the lengthy hours your guys put in. Your company has been a pleasure to serve. Have a very blessed day.

"Great Hotel!!!"

5
11/10/2016

Amazing friendly staff and great location. The front desk staff, Josh was great and very understading with our large group. The hotel lobby and breakfast was great. Rooms were older, but clean and bed was very comfortable

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, it is so great to hear how are team is doing. We strive to have great customer service and by your review we accomplished that with your large group. The hotel continues to make updates and work hard for our guests. We are so pleased that you chose Best Western and we look forward to seeing you again if you are in the area. Have a blessed day.

"Great Hotel, Unless you Want to Sleep"

2
06/10/2016

The location is great, walking distance to everything in town. It looks new, is clean and tastefully decorated and with one exception, all the staff I interacted with were great. Here is the issue, they must not be making enough money from the corporate arrangements with the oil and gas companies whose workers comprise most of the guests, as they apparently rent out parking lot space to semi trucks with full refrigerated units. I thought it was odd when it was parked there empty running at 2 p.m. when I checked in and assumed they were making a delivery, it never moved during my entire stay and ran all day and night keeping me awake. It wasn't a continuous noise but cycled on and off every few minutes, it was like being tortured. The hotel construction transmits noise more than most. Usually, you can hear plumbing run, here you actually hear the water hitting the shower floor in the next room and when their phone rang, I thought it was mine so the truck noise was pretty loud. I phoned the front desk about the truck and an extremely haughty young lady said they appreciate customers of all types, which didn't even make sense as I was complaining about a truck not a person. She said no one else had complained (the hotel was almost empty), then said that she couldn't reach the driver to have them turn it off as they were off premise (it was very late). When I realized what she meant I was not very nice, she hung up on me. The manager called back later to apologize and they did not charge me for the room. I have seen some interesting things at hotels in many countries, but this was a first.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
In reading your review, we want to say that your experience here is not the normal of our guests and we are sorry, that is why we did not charge for the room. The truck driver of the truck was a guest at the hotel. Since this incident we are taking further steps so that this situation does not happen again, signage will be put up for the correct location for the trucks to park in. It is standard that on a diesel truck that it does run all night, however, the guest that had the truck had never stayed with our hotel before and therefore parked in an area that the trucks do not usually park in. You are right the location is great, the staff here works as a team and tries to meet all of our guests needs, we take pride in the hotel and want our guests to have an enjoyable stay. We hope that in the future if you are in the area that you will give us another try, thank you and have a blessed day.

"Hotel is dated"

3
03/10/2016

The location of the hotel in the centre of Wooster is ideal if you like to explore downtown Wooster. The hotel itself definitely could use a facelift when it comes to lobby, entrance, restaurant (breakfast only) bar area. The rooms have had some updates and are alright. We stayed in a room with two beds. The second bed was not made as we had a small blanket laying on it. The maid left a note, telling us they were not allowed to touch personal items, hens coud not make the bed! Very strange as the other bed had our own pillows on it and this bed was made. Also the bathroom that had our items on the counter was cleaned. We did not have a chance to question the front desk as we were gone 9 AM - 11 PM all day on business and really tiered when we came back. Overall the experience was ok. The location is great, the staff is friendly, the breakfast is sufficient.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, as we are continuing to make updates to the hotel we hope that our return guests see the changes that are made with each return. It is our policy with the housekeeping staff not to touch personal items when cleaning a stay, however, the scenario that you have explained will definitely be checked into and brought to our staffs attention. Have a blessed day.

"Great staff and hotel!"

5
03/10/2016

I would recommend Best Western highly to anyone staying in Wooster. The location is great and the staff went above and beyond for our stay for our sons wedding! Rooms were clean and neat, lobby is beautiful, and you are in the heart of downtown.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, we are so pleased that you chose Best Western Wooster during one of the most memorable times in your life, we were glad to be a part of your son's wedding party celebration as we enjoyed you as much as you enjoyed your stay. Thanks again for the recommendation, have a blessed day.

"Great relaxing get away!"

5
03/10/2016

We stay at Best Western, Wooster when we come to visit our daughter for events at her college. While we are only 1 1/2 hours away, it is like a mini vacation. The location of the hotel is perfect. Five minutes from her campus, and right on the edge of town to walk to all the neat shops and restaurants. The hotel staff is always friendly and helpful. Breakfast is always a treat to look forward to every morning. When our daughter graduates, we will miss our little home away from home !

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
First of all thank you for being a repeat customer, we appreciate your business as well as this review. We love to hear how we are doing, and we are so glad that your family feels comfortable enough to call this your home away from home. You are right when stating the location is perfect, close to the College of Wooster and also located so close to great shops, restaurants and the activities that Wooster has going on. We look forward to serving you and your family and when the big day comes and your daughter graduates, we hope that she will come back to our hotel for college events. Thank you again and have a blessed day.

"Great improvements, great staff"

5
03/10/2016

I have been extremely pleased with my experience with Best Western of Wooster. All of the guest rooms have been renovated and are clean, comfortable and attractive. I was so impressed with the service I received from the staff while planning a private event in one of their private event rooms. I highly recommend staying at Best Western of Wooster!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased that we could be a part of your event and that it was successful. The hotel updates will continue through the winter and we are looking forward to all the changes to meet our guests needs. We thank you for the positive feedback and the review, we hope to see you again if you are ever in the area or need an event room. Have a blessed day.

"Best hotel experience I have every had anywhere."

5
29/09/2016

Well this is the first time I have ever felt that my experience was so satisfying that the staff DESERVED my time to speak up for their hard work. I have never met a more pleasant staff willing to help in ANY. WAY possible to make all accommodations perfect. We stayed here for a friend's wedding. The ordered transportation to take us to th e wedding was not there for us to get to the wedding. Theresa happen to note that we were stuck and going to miss the wedding, she got us to the wedding herself by driving us to the facility. ???? we made it to the church on time. (By seconds) she and the staff were there to help us with true smile. The room was comfortable. The breakfast was setup nicely with assistance available. The remodeling is coming along but what is completed is very classy!!! THERESA IS #1IN MY BOOK. I WOULD COME BACK TO WOOSTER JUST TO STAY HERE.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that your stay here was the best hotel experience ever. We work hard as a team to meet our guests needs and your review states just that, so thank you for putting your experience at our hotel out there for others to read. I was glad to be a part of getting you to the wedding on time and am very thankful to have met such great people. We hope you do come back to Wooster and stay with our hotel again, have a blessed day.

"Great stay"

5
28/09/2016

Nice and convenient, very nice stay. Available parking, gym, and free Wi-Fi. Complimentary breakfast. Amy were awesome. Location was very good for my needs, staff was very friendly. Hotel was clean and quiet.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for taking the time to review our hotel, your input assists us in serving our future guests and also lets them know what to expect. We are located in the heart of downtown Wooster and you are right, convenient to so much that the city has to offer, great restaurants and shops, just a stone throw away from the College of Wooster. I will pass along your positive feedback to Amy, she excels in great customer service and we are so pleased to hear it. Have a blessed day and we look forward to seeing you again.

"stay at best western"

4
28/09/2016

hotel has had some majr work done to improve your stay. the rooms are being reworked and the breakfast is as always good. they closed the orginal lounge and opened a small area in tnhe lobby. I think its to small and pricey

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we appreciate your feedback. We are so glad you noticed the changes we are making to the hotel, and we will continue to make changes over the next year that our guests will surely notice. The decision to close the lounge was so that we could cater to our guests only. The set up for the lobby bar is not complete additional changes are in the works. Thank you for choosing Best Western Wooster and we hope to see you again, have a blessed day.

"Great Hotel at a Great Price"

5
26/09/2016

We stayed here only one night, but were very impressed not only with the physical building but the price and cleanliness of the whole place, both inside and outside. The room was large, bright and very clean. We were quite close the elevator but didn't hear it once during our entire stay. Breakfast was very good and plentiful, not just the usual sweet rolls, cereal, juice and fruit. This was a REAL breakfast which was included with the price of the night's stay. Mattresses were very comfortable and bathroom was very clean - I can't say 'clean' enough!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for choosing Best Western Wooster, we are so pleased that you enjoyed your stay with us, our team works very hard to assure our guests have the best experience possible. Your review points out all the items others are looking for in a hotel we appreciate your feedback in letting others know what to expect. We again thank you and wish you a very blessed day.

"Enjoyable stay in Wooster, Ohio"

4
26/09/2016

The Best Western Hotel in Wooster, Ohio is a nice affordable place to set up camp for the weekend. Situated downtown, puts you within walking distance to the sights and sounds of the great resturants. The stafff are very nice and the hotel is clean.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, we appreciate your feedback on the hotel. We are so pleased to hear that you enjoyed your stay while in Wooster, thank you for choosing the Wooster Best Western. Our team works hard to assure our guests enjoy their stay and your review shows us that we are being successful in that area. As the hotel continues to do updates we are looking forward to return guests, we hope you are one of them.

"Friendly, clean, convenient"

5
23/09/2016

Wooster isn't a big town and there aren't a lot of options but the Best Western met all of our expectations. If you want the Ritz, don't expect to find one in Wooster. This review is based on my expectations for the type of hotel this is. We were in town for Alumni weekend at the College of Wooster and the hotel is very convenient to campus. You can even walk if you have the time (20 minutes). The rooms are a decent size, clean. The bed was comfortable. Desk with chair and our room (313) had a recliner! Room 317 had a comfy chair but it didn't recline. The breakfast was one of the best I've ever seen - very clean, well stocked, delicious choices and plenty of seating with clean tables (leave a tip!). The staff was super accommodating: making advance reservations for 4 rooms for graduation and even bringing up extra chairs for overflow guests one night.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review and your recommendation for other guests. Wooster is a quaint smaller town, with a lot to offer to travelers who are going through the area. We are so pleased that we met all of your expectations, as it is our goal here at Best Western to meet our guests needs. Your specifics about each room is a plus, it truly lets others looking at our hotel know what to expect. We hope to see you again and we wish you a blessed day.

"Saturday in Wooster"

5
20/09/2016

Beautiful comfortable room.. no trouble checking in or out.. very quiet. The bed was absolutely comfortable.. The Air Conditioning worked fabulous. Plenty of room to move around. Very Clean private. The complimentary breakfast was fresh and well attended. There were many options for breakfast.. they had waffles, eggs, sausage, bisquits & gravy, plus all the typical stuff cereal, bagels, muffiins, oatmeal. etc.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Wow...we thank you so much for the wonderful review. It is so exciting to hear that you enjoyed your stay here and your review is perfect to let others know what to expect when they choose our hotel. We continue to make updates and improve our hotel for our guests, our team prides ourselves in working together to meet our guests needs. We look forward to seeing you again if you are ever in the area, and again thank you. Have a blessed day.

"A very nice hotel"

5
20/09/2016

We stayed on a friend recommended it to us. This is one of the best hotels we stayed at in a long time. The staff was very friendly helping us with stay. Breakfast was amazing. Very clean and in a wonderful downtown. You will truly enjoy your stay. Bill Mars

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay and we send a special thank you out to your friend who recommended the hotel. We have a very hard working, friendly team who prides ourselves on customer service and it is so nice to hear that we are doing just that. Breakfast is one of the most important meals of the day and we continue to work hard to provide a better than normal free "hot" deluxe breakfast for our guests. The hotel being downtown is a true plus, Wooster is a beautiful city and when staying with us our guests truly get to enjoy the downtown. Have a blessed day and thank you for the review.

"Excellent option for staying in Wooster"

5
19/09/2016

Our family comes to Wooster because of the college and we have stayed at other hotels, but from now on, we will stay at the BW. Excellent downtown location, clean, comfortable, helpful staff, and reasonable price. The breakfast seems a notch above the standard "complimentary breakfast" fare in terms of quality and pleasant dining area.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Wow! Thank you for pointing out many of the reasons that guests continue to return to the hotel once they stay with us. We pride ourselves on excellent customer service and the location of the hotel is a great plus. We are so pleased to hear that you will be returning to our hotel and we thank you for your patronage. Have a blessed day.

"Review Best Western Wooster Ohio"

5
19/09/2016

The hotel was very nicely decorated, very clean and comfortable. The employees were all very pleasant. The room was very nice and the breakfast area was clean with a nice food presentation. The elevator is smaller than most hotels I've been in.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we appreciate the feedback. We are very pleased that you enjoyed your stay with us. We pride ourselves in teamwork at the hotel and your positive comments in regards to breakfast, the decorations and the cleanliness shows that we are being successful in this area. We look forward to seeing you again in the future if you are in the area. Have a blessed day.

"Perfect!"

5
13/09/2016

The staff made sure we were aware of all the events happening. Also made sure we had our most important meal of the day! Which of course is breakfast. The facility was clean and up to date. All in all they made you feel like you were at home!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that you not only enjoyed your stay but also our free deluxe breakfast. Our team works very hard to accommodate our guests and we are so glad that you not only felt at home, but that we graciously welcomed you. We appreciated the positive feedback. Have a blessed day.

"Superbly accommodating staff"

5
13/09/2016

I simply want to say how wonderful the staff was at this hotel. I visited this Best Western on business, and I've stayed at countless hotels, but I've never felt so "at home" than at this particular one. When my colleagues and I arrived, breakfast time was almost over, but we were welcomed in and extra food was prepared to allow us a chance to eat before checkin. Essentially, breakfast was extended for us. The manager on duty, Teresa, even helped one of our party up to the room with his bags, because he had his hands full. To top it all off, a special trip was made to acquire one of our party some toothpaste. I can't say that I've ever experienced such a level of hospitality than at this Best Western. Thank you Teresa, and thank you to the rest of the hotel staff. We hope to be back soon.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the wonderful review, we appreciate your business and we love hearing how our team made your stay enjoyable. Your team made it just in time for breakfast and we were more than happy to assist you in getting your day started right, your colleagues were very entertaining and enjoyable. It was a pleasure meeting you and your team members. We look forward to seeing you again if you are in the area. We take pride in welcoming our guests at Best Western Wooster and we are so glad that you felt like you were at home. Have a blessed day....

"Good location"

4
06/09/2016

Renovations have been a plus. Few more kinks to work on, but great downtown location near good restaurants and College of Wooster. In lobby bar is a plus, but need to work on hours and actual bartending.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that the renovations are making an impact on our guests, as we are going to continue to work hard for our guests and make additional updates needed to the hotel. The lobby bar is a plus and I would love to talk to you about the hours, this is something new to the hotel and is specific to our guests so your feedback would be great. If you get time please give me a call at the hotel. Our location as you stated is within walking distance to great restaurants and the College. Thank you for being a Best Western return guest and we look forward to seeing you again. Have a blessed day.

"Nice place."

5
04/09/2016

Amy is really nice to talk i like that and very helpful.:) and how carla does her getting breakfast ready :) ??really nice rooms the housekeepers do a great job making sure i have what i need. Will come back again

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We thank you for the wonderful review, and we are so pleased that our team members met your needs as we work hard to please our guests. We look forward to seeing you again and thank you for choosing Best Western.

"Excellant Find In Wooster"

5
02/09/2016

First time in a Best Western was a winner. Checked other hotels in the area first because we had not stayed at a Best Western before. They were unavailable so we checked it out. The evening clerk at the counter (Helen) was extremely helpful, friendly, and even offered information before I ask. She was helpful a few times during our stay when I had questions and took care of us right away. The facilities were well designed and impressive. The room was immaculate and comfortable. The amenities would be at the top of any list I made comparing this Best Western to other motels I have stayed in. We were just travelling through so I doubt I will have the opportunity to stay at this Best Western again but it did encourage me to consider this motel chain the next time I use one.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for choosing Best Western Wooster Hotel, we are so pleased that our team met your needs while staying with us, and if you are ever back in the area we look forward to seeing you. Each Best Western is individually owned and operated, however, Best Western audits each hotel and the hotels have to maintain the standards of the chain, this is information I thought you might be able to use since you are considering using the Best Western chain. Thank you for your review and have a blessed day.

"Very Pleasant Stay"

4
02/09/2016

The Best Western is conveniently located downtown Wooster. There are restaurants, cafes and shopping in close walking distance. The air conditioning unit works well and was nice to have a fridge and microwave in the room. Although, I was unable to use several of the amenities it is nice that the hotel has an outdoor pool, fitness center and bar. The bed was very comfortable, the room was clean and I would definitely stay here again. The front desk staff was helpful and friendly. I was able to get an early check-in (even earlier than I had anticipated) which was much appreciated.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, you are right the hotel is located in the heart of downtown Wooster and there are so many great restaurants, cafe's and shops within walking distance. We love that our guests are able to take in what our city has to offer while staying with us. Our staff works hard as a team to meet our guests needs and we thank you for the feedback letting us know how we are doing. Have a very blessed day.

"Meeting Room"

5
26/08/2016

Our company reserved a conference room for 2 days at Best Western. The facility was clean and well taken care of. The staff was friendly and very helpful to us. They were able to provide Coffee, Ice water and soft drinks for us as well as cookies and a lunch. When we felt crowed in one room they allowed us to move to a larger conference room that better suited our needs. Over everything was great and at a reasonable price.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your reviews, we are pleased to hear that your meeting went well and that we met all your needs. We are booking more and more meetings and events and your review is so helpful to others providing them the information on what service they can expect. We look forward to serving you I the future and we are so pleased that your company has chosen Wooster Best Western. Have a blessed day.

"Very Nice Hotel"

4
25/08/2016

Stayed here on our first night of our trip to Chicago. I picked this because it was in between Mansfield (Ohio State Reformatory) and Canton (Football Hall of Fame). The hotel was very nice. I little older but clean. The breakfast was very good. The room was clean and comfortable. The staff was excellent. They are located right around the corner from town. Reminded me of the small town I grew up in. I would definitely stay here again.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay with us, you are right we are centrally located between Mansfield and Canton. We also agree that Wooster is a quaint little town and we are located in the heart of downtown Wooster, walking distance to many locally owned restaurants and shops as well as antiques. We hope you enjoyed your trip to Chicago and if you are ever in the area, we look forward to seeing you again. Have a blessed day.

"Wooster"

4
25/08/2016

Excellent location. Walking distance to everything. Breakfast was great except no eggs for four days? Very friendly staff with perfect recommendations for the area. Ask for a downtown map. Large pool and nice exercise room. Lobby recently renovated.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, the hotel is in a great location as you stated walking distance to everything. The map of the downtown located at the front desk is very helpful in assisting our guests visit shops, restaurants, etc. We have recently renovated the lobby, the exercise room, which has more room than any other hotel in the area to assist in a great work out to start a great day. The breakfast usually has sausage, eggs, there was a mix up over the weekend as items were being reviewed and replaced, this situation has been addressed and if you return to our area and visit us again I think that you will be pleased. Have a very blessed day.

"Great place to stay in Wooster"

4
24/08/2016

We had stayed here multiple times. Great location to College of Wooster and local restaurants. COW is about 6 blocks away. Restaurants are only a couple of blocks away. Great staff, quiet rooms. Decent breakfast although it has become less over our stays here.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are pleased to hear that you enjoyed your stay and we than you for being a return guest. The breakfast selection is being reviewed for not only selection, but quality also as we speak. This past weekend there was a mix up with what was to be served and an immediate meeting was held so that there is not confusion on any part of our staff, as our guests satisfaction is the upmost importance to us. Our team works hard to make sure that our guests feel welcomed and are happy with there stay. Again, thank you and have a blessed day.

"Great Stay!"

4
23/08/2016

We have stayed at this hotel twice now and have enjoyed our stay both times. Staff is very helpful and hotel, room, property is very clean. The location of the property works for us because we have a child that is a student at nearby Wooster, which is right around the corner so it is very convenient as well. We will be back.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for your review and we are so pleased to hear that you will be back. We thank you for choosing Best Western and are happy that we are the hotel of your choice while your child is a student in this area. We work hard as a team to meet our guests needs and are pleased to hear that we are doing so. We look forward to seeing you again, have a blessed day.

"Nice, clean and convenient"

5
23/08/2016

Great hotel very conveniently located to downtown Wooster. Was a short three minute drive to my work location, and an easy walk to good restaurants in the evenings. I personally wouldn't consider anywhere else to stay while in Wooster.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for your review, we are pleased to hear that when you are in the area that we are the hotel of your choice. The hotel is centrally located and within walking distance to great shops, restaurants and local companies. We will continue to work hard for our guests and we look forward to seeing you again. Have a blessed day.

"Improved Best Western"

5
22/08/2016

We have stayed at this hotel several times over the last 3 years as our child attends College of Wooster. The hotel has made some nice improvements over the last year, including a lobby lounge, room updates and overall lobby improvements. We would definitely recommend this hotel, and the downtown location is great for walking to restaurants and close to campus.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We first want to thank you for being a return guest, we want you to know we appreciate your patronage and also your feedback on the hotel. It is because of guests such as yourself we continue to make improvements and it is because of reviews such as yours that new guests are choosing our hotel. The location of the hotel being in downtown Wooster is a plus as you stated, within walking distance to great shops, restaurants and even the college. Opening the lobby lounge has been a great asset for our guests, it is a wonderful place to talk to other guests and leave knowing you have made a new friend or two. Again, thank you and have a blessed day.

"Superb Hotel"

5
21/08/2016

If you are traveling and looking for a great place to stay don't pass this hotel up. I have stayed at a lot of Best Western's, but this place is the Taj Mahal compared to the others. The management and staff are super great with the clientele and are ready to answer any questions you have. Are overnight stay was excellent. We experienced no noise and the beds were nice and comfortable. For me that is a plus, because I have a bad back. Our room also came provides with a refrigerator and microwave. The continental breakfast was outstanding too and well managed. Should you ever be traveling through Wooster I highly recommend the Best Western! I would like to personally thank the management and staff for making our stay a pleasant and enjoyable one.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the rave review, we are so pleased to hear that you enjoyed your stay. Our management as well as our team are ready to serve our guests and answer any questions that they may have, hoping to provide great customer service, your review points out that we were successful in this area to other guests, so again thank you. Your review is a plus in assisting other guests on what they can expect when staying here. Thank you for the recommendation and we look forward to seeing you again. Have a blessed day.

"A very good hotel on main street of Wooster"

4
21/08/2016

This hotel is very good. The room was clean and quiet. The water was hot. The Internet worked well. The air conditioning worked well, and it was very hot in August, whe I stayed there for four days. The TV was a little complicated but ok. The exercise room was nice. I did not use the pool. Breakfast was less than perfect because it was exactly the same every day. Some variety in eggs and sausage would be helpful. It is near restaurants (such as the Broken Rocks, a good place). The hotel was undergoing some remodeling, but that did not affect me. Although it was on the main street, it was not noisy from traffic. Parking was easy. The bottom line is that I would stay there again.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review and we are so pleased to hear that you enjoyed your stay and that if you are in the area you would stay with us again, our goal as a team is to make our guests comfortable and feel welcome. We are doing some remodeling and are trying to work around our guests so that it does not interfere with their stay, we are glad to hear we were successful in doing so. The breakfast menu is under review, and we are hoping to improve it for our guests as we have tried several changes and we continue to get feedback. Again, thank you for your review and we look forward to seeing you again.

"Business"

4
21/08/2016

Check In for one night, Hotel is located Downtown of Wooster, Hotel staff were very Respectful, stayed in room Double bed, clean, Comfortable, room has one cup coffee maker cool I like it.! Also have a mini - Bar , breakfast, good comfortable stay

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we appreciate the feedback and it also lets other guests know what to expect. We are so pleased to hear that you enjoyed your stay and all the amenities that we have to offer. We hope if you are in the area again that you will choose to stay with us again. Have a blessed day.

"Nice Hotel"

4
16/08/2016

This was a last minute trip. Hotel was helpful with reservations. Desk clerk remembered our phone conversation and was very polite & professional. Lobby area is excellent. Breakfast aea was very nice with a decent selection. Checkout was quick.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for choosing Best Western Wooster, we are pleased that you enjoyed your stay and that we were able to accommodate with last minute travel plans. Out staff works very hard to meet the needs of our guests. The lobby area is one of the area's that we have been making renovations on, it is nice to hear that you liked it. We hope if you are ever in the area again that you are a return guests, have a blessed day.

"Tired, really tired"

1
15/08/2016

The man on the front desk, Stephan, tried hard to correct a reservation error made by Best Western. He did his best unsuccessfully, Went down from there. The faucet in the tub would turn off. The water was a steady drip/stream the whole 48 hours in the hotel. The hotel is old and tied. It badly needs paint, carpet, etc. Final straw was Sunday morning when we discovered that the elevator was broken. It was painful watching old couples - one on a walker - try to negotiate the fire escape steps with luggage. Best Western doesn't need this franchise. Next trip to the Wooster area will find us in other accommodations.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We understand your frustration, Stephen is the owner of the hotel and works very hard to make sure our guests are satisfied. The staff here works hard as a team to try to meet all our guests needs, if at all possible when we have not done the booking directly we are glad to switch rooms if the wrong one was booked on line. However, this weekend we were a full house. We continue to update the hotel, new carpet, woodwork and painting has been going on for the last 6 months and we are pleased to say that most of our guests see the improvements. One of the updates is also to the faucet in the bath tubs. If a problem is reported and a guest is staying in the room we have maintenance on hand to correct. The front desk is staffed 24/7 and just as I was called in for the issue with the elevator we are more than glad to fix the issue. The incident with the elevator is not normal and an action plan was put in place immediately, not only the repair men, but extra staff was called in to assist with luggage and the elderly to make it down the stair wells. We are sorry that you were so displeased with your stay as that is not the normal review of our guests. Thank you for your input and have a blessed day.

"Awesome staff"

5
14/08/2016

Older facility that is working hard on keeping up. Comfortable, fairly quite, with an average to above, free breakfast. Had a WONDERFUL surprise from our housekeeper Sarah. Her honesty is something you do not see hardly anymore and due to this it will take her far to places she has not yet envisioned during her life. The elevator broke overnite and it was GREAT to here the folks who were called in not complain but speak about needing to come in to take care of THEIR guests. WOW!!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you very much for reviewing the hotel. We work hard as a team to meet our guests needs under every situation, good or bad and it is always nice to get positive feedback. It is because of guests such as yourself that we look forward to serving above and beyond. I have made sure that Sarah was aware of the information you provided as well as forwarded the compliments to the other housekeeping team members. We look forward to seeing you again if you are in the area. Have a very blessed day.

"THE choice for Ohio Light Opera"

4
14/08/2016

We so enjoyed our stay for the Ohio Light Opera. As one reviewer noted--location, location, location. One can walk to the college for the performances (provided it is not 90 degrees) and all the excellent eateries in Wooster are reachable on foot. But there is more. Great breakfast, friendly, helpful staff, and we were able to eat our carry-in dinner after the performances in the lobby. The only reason this is not an Excellent rating is because there is so much renovation going on. We are anxious to see the results when we return next August.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay here while attending the Ohio Light Opera and we look forward to seeing you next year. Yes, we are renovating the hotel as we have listened to our guests and we are also looking forward to the renovations being completed. Thank you for the wonderful review, the location of the hotel is perfect to be able to enjoy downtown Wooster and our staff works hard to make each and every guests comfortable and we are willing to go the extra mile when our guests need it. Again, thank you and have a blessed day.

"Location, location, etc."

4
10/08/2016

Decor is all a bit dowdy and the elevator is too small and too slow, but the facility is clean, well-kept, has spacious fully equipped rooms with comfortable beds,and the location can't be beat. The staff is friendly, especially Jaime, when she doubles at the cozy lobby bar. Stay there.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for reviewing the hotel, we are so pleased that you chose Best Western Wooster for your stay. The hotel is under many renovations and we hope that when you are in the area again you will stay with us and see all the improvements that are in the works. The location is a plus, Wooster is a beautiful area and being with in walking distance to restaurants and shopping is an added plus when staying with us. The lobby bar is one of our new additions and we are so pleased you enjoyed it, it is a pleasure watching guests chat with each other as if they were old friends. Thank you again and have a blessed day..

"Bridal shower"

5
10/08/2016

I worked with Teresa to plan my sister-in-law's bridal shower this past May. I was amazed at how stress free it was from the first phone call I made to cleaning up after the event. My phone calls were always promptly returned and my questions always answered. Teresa was flexible regarding our uncertain guest list and able to accommodate all of our needs. I was so pleased to show up the day of the shower and see the room prepared perfectly. Teresa made herself available in case we needed anything throughout the afternoon. I could not have been happier with the way everything turned out and would most definitely consider using the Best Western for future events!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we appreciate your positive feedback and as we continue to plan more and more banquets it is reviews like yours that let others know what to expect. We were happy to make your bridal shower as stress free as possible as the celebration of a new life is so amazing. Thank you for considering our banquet facilities in the future for an event that you may have, we would look forward to serving you again. Have a blessed day.

"Football Hall Of Fame Weekend"

5
10/08/2016

Went to the Hall Of Fame ceremonies in Canton,Ohio with my grandson. Chose this place because of the price and good reviews. Was not disappointed.The room was big and clean and the breakfast was wonderful. Best breakfast layout I have seen. Well organized and kept by Barbra and the other young lady.The food was great and lots of choices.No far from where I was going and freeway was close. Would stay here again. Thank You Best Western..

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased that you enjoyed your stay while attending the Hall of Fame ceremonies, what great memories you are making with your grandson. It is because of reviews like yours that people know what to expect when they stay with us, so thank you for taking the time to review our hotel. We strive hard as a team to meet our guests needs and as always thank you for staying with us, we look forward to seeing you again. Have a blessed day.

"Family Weekend"

5
09/08/2016

Had family come and stay in the newly remodeled executive suite.. They were beyond amazed at how the room looked .. Big enough for the family to get together and talk and catch up . Really enjoyed the continental breakfast , lots to choose from .. Definitely will stay at the Best Western again when traveling to Ohio ..

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed the newly renovated suite and all our hotel has to offer. We are especially excited to hear you will be staying with us again if you are in the area. The hotel has had many updates recently and everything is coming together, it is great to hear the feedback of our guests, so thank you for taking the time to complete the review. Have a blessed day and thank you again.

"Beautiful Hotel Experience"

5
07/08/2016

We came to Wooster for the Ohio Light Operas and stayed at the Best Western. It has a beautiful lobby and a wonderful full breakfast (free). The rooms a clean and nice and the Wi-Fi works fast. Location was near the University where the shows took place.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay with us while in Wooster. The Ohio Light Opera brings in guests from all over the United States and the shows are amazing, we are pleased to be the largest hotel in Wooster so near to the College campus. Our guests while enjoying the shows also have the ability to take in the wonderful restaurants, shops and activities that our beautiful city has to offer. We hope that if you return to the area that you will choose to stay with again as we look forward to serving you. Have a blessed day.

"Great!"

5
07/08/2016

Can't say enough about this Hotel. The staff is more than accommodating (talking about you, Amy!) And the location is awesome! The best restaurants in town all well within walking distance. The decor is familiar and inviting.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Wow, thanks for the wonderful review. It is so nice to hear that our guests are pleased with our staff as we work hard as a team. The location of the hotel is definitely a plus you are right, great restaurants, shopping and so much more. We are continuing to make updates to the hotel and are pleased to hear that you appreciate what is taking place. We hope to see you in the future and look forward to serving you. Have a blessed day.

"Fantastic"

5
04/08/2016

We stayed in the suite and it was fantastic. We had our wedding reception there in the ballroom snd teresa made sure everything went perfectly. We loved our suite that we stayed in. It was so beautiful!!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you like the newly redecorated suite, it was a pleasure serving you, your family and guests. Thank you for the review and if you need anything in the future please feel free to contact us. We are very thankful that we were able to be a part of your very special day. Have a blessed day.

"Best Wester Wooster"

5
03/08/2016

Front desk staff was friendly and knowledgeable. She gave us easy-to-follow directions to a local shopping center where we could find a Wal-Mart as requested. Her directions guided us to our destination, and back to the hotel, quickly and easily and in the dark.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, our staff wants only the best for our guests and we are so pleased to hear that our staff directions got you where you needed to go. We love to hear positive feedback as it assist other guests on where to stay while in the area. We hope that if you are ever in the area again that you will be a return guest. Have a very blessed day.

"Lodi ryde"

5
01/08/2016

Perfect in every sense of the word. We wouldn't consider staying anywhere else in future years during this business trip. The rooms are comfortable and clean. I can't wait to see it after the remodeling

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that you will be staying with us and enjoyed your stay. We also are excited to see the finished product of our remodeling. We work hard as a team to make sure our guests are comfortable and the atmosphere is inviting. We are looking forward to your next visit, thank you again and have a very blessed day.

"Biking through - loved it!"

5
31/07/2016

This hotel greatly exceeded our expectations. It was clean, staff was friendly breakfast was fantastic location was out of this world. We were able to walk to several great restaurants and a few bars, and really enjoyed downtown Wooster. We were biking through Ohio, and the staff really accommodated storing our bicycles as well as helping us with biking routes and things to do - Jamie Rocks!!! Would definitely recommend staying here!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that we exceeded your expectations, our team at the hotel works very hard to please and meet our guests needs. It is always a pleasure to hear our guests enjoyed downtown Wooster while staying with us, we are always very eager to point out great restaurants, shopping and events. Thank you for the recommendation and review, have a very blessed day.

"Nice place"

5
30/07/2016

We needed a hotel for a night and this was very nice. We've stayed other places in Wooster, which were fair. We'd recommend this place. The desk staff was very friendly. We knew the area, so didn't need assistance there, but they were ready with some dining suggestions.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are pleased to hear that while in the area that you chose to stay at our hotel. We love to hear positive feedback on how we are doing and appreciate the review. Thank you for the recommendation as so many others choosing a hotel depend on reviews such as yours when traveling through the area. Have a very blessed day and thank you again for staying at Wooster Best Western.

"Recent visit for the light opera series"

5
28/07/2016

The entire staff were marvelous and took wonderful care in making our stay special. When I needed a shower cap they didn't just hand us one they had it delivered to our room.. One of the best continental breakfasts I've had in my travels. The location was perfect for shopping and dining and we were able to walk around the town.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that your stay here was marvelous, we try to make each and every guest feel welcome and do what we can to go out of our way for our guests needs. We are pleased to hear that you enjoyed our wonderful "free" hot deluxe continental breakfast as we know a great breakfast is the best way to start a great day. The location of the hotel is great to enjoy the shopping, dining and the events that are being held in downtown Wooster. Thank you so much for the wonderful review, have a very blessed day.

"Walking Distance to Downtown"

4
26/07/2016

Hotel is under renovation but did not effect my stay. Nice breakfast and very helpful front desk assistance. Traveling for business and this was a nice change to be able to walk to the downtown area and find great restaurants. Would stay again.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay and that you would stay with our hotel again. It is very convenient to stay at a hotel where everything is within walking distance, Wooster is a beautiful city and we are so pleased that you were able to take in some of the local restaurants while in the area. Thank you for the positive feedback on our team, we work hard to meet our guests needs. Also, thank you for the review, we appreciate feedback from our guests and it helps other guests know what to expect when they stay with us. Have a very blessed day.

"Great location, great service."

4
25/07/2016

Loved the outdoor pool on the hot sunny day, good quiet continental breakfast place. When we arrived in to the room, we noticed that there was some sort of unfinished repair in the bathroom. We notified the front desc staff and they moved us to the different room right away.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for the review, the outdoor pool is a plus on a hot sunny day. We are so pleased to hear that you enjoyed yourself while staying with our hotel. We try to attend each guests needs in a timely manner and we love the positive feedback, thank you. Have a very blessed day.

"Pleased with BW Wooster Staff"

4
25/07/2016

This is a team dedicated to guest comfort and hospitality. I felt appreciated and the staff attended to my needs. These people have their eye on the ball. The location is perfect for visitors to The College of Wooster and the amenities in the town of Wooster are charming and immediately close to the hotel. It has a quaint and very safe feeling.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear you enjoyed your stay with us, we are a very dedicated team and we love the feedback, thank you. Wooster is a quaint town and there is so much to offer the guests who stay with our hotel, we love to be able to send out guests to local restaurants and events while in the area and love hearing how enjoyable it was. Thank you again, for your kind words and the review. Have a blessed day and we look forward to seeing you again.

"Helpful-Great Service"

5
24/07/2016

I recently stayed at the Best Western Wooster two times. The rooms are clean and comfortable. The breakfast was well stocked with good variety. Location in downtown is very convenient and close to Ohio Light Opera. On my last trip one of my family members was not feeling well and the staff went above and beyond to help me make her comfortable. Thank you! I would definitely recommend someone to stay here if they are visiting Wooster.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review we thank you for being a return guest. The front desk is staffed around the clock and our team is more than willing to help in any area that we can, we appreciate the positive feedback. We also thank you for recommending our hotel to others as it is opinions such as yours that makes our hotel a success. We look forward to seeing you again in the future. Have a very blessed day.

"outstanding service!"

5
19/07/2016

The staff at the best western go out of their way to make sure everything is perfect. We have meetings here all the time because of the service. They make the process very quick an easy. I travel the US and no one even comes close to the service at the Wooster Best Western.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Mike: Thank you so much for your review, it is a pleasure serving you, your employee's and your company. We look forward to seeing each and everyone of you each time you stay or hold a banquet meeting at the hotel. Have a very blessed day, our team will continue to work hard to meet your needs.

"ITHACAIRV"

3
19/07/2016

Overall, I liked the hotel. The room was adequate, the price was right, and the location was terrific for our purposes. The location is in the center of a charming town, within walking distance of college-town type shops. The free breakfast was typical of most free motel breakfasts, but adequate to keep you going for a busy day in town.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are pleased to hear that your overall experience here was a good one at the hotel. The location of the hotel is a plus, you are right, downtown Wooster has so much to offer that once you are at the hotel there is not need to get back in your car to eat, shop or pick up an item you forgot. We strive to meet the needs of our customer and that is also providing a hot "free" continental breakfast. Thank you again and have a very blessed day.

"Nice Surprise!"

4
19/07/2016

This hotel was clean and suitable for our needs. They are renovating the hotel so there's renovating pains such as fresh paint smell and noise during the day, but it's nice to see improvements being made in a positive manner. Would stay again! Hot breakfast every day - nice bonus!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased that you will be staying with us again when you are in the area, thank you for your review as it is the statements of guests such as yourself that help others choose a hotel while in the area. The renovations are coming and will continue until we are completely updated and we appreciate the patience of our guests while we are working so hard to meet the needs of our customers. We are glad to hear that our breakfast is a bonus, we review our breakfast items quite often hoping that we are serving our guests what is needed to start their day off right. Thank you again and have a very blessed day.

"Good internet"

5
16/07/2016

Stayed here during a cross country bike ride. Room was clean and we'll laid out. Staff was helpful. No laundry or hot tub. Internet was fast enough to watch Tour de France video. Breakfast set up was fairly complete but thought the OJ from the machine was unnatural colored

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for completing the Trip Advisor review, we appreciate your feedback. We are pleased to hear that you enjoyed your stay with our hotel. We upgraded the internet last summer to satisfy our guests needs, so glad to hear that you were able to watch Tour de France. We do have a laundry room that our guests are able to use, the laundry room is located on the 1st floor off of the lobby area. If you ever have questions about the services that our hotel has please see the front desk as it is staffed around the clock. We hope to see you again and thank you for choosing Best Western.

"Very good hotel in Wooster OH"

4
14/07/2016

the Wooster BW is a nice hotel! It has a great location, a friendly staff and the facility is under a renovation to update this solid and accommodating facility! We will stay there again when visiting Wooster!!!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that when you are back in Wooster you will be staying with our hotel and thank you for the review. We continue to make updates to the hotel and are pleased with the feedback of our guests, it is your opinions that count. The location of the hotel is a plus, downtown Wooster is a beautiful city and has so much to offer. We look forward to seeing you again and thank you. Have a very blessed day.

"descent experience"

4
12/07/2016

My girlfriend and I were in the area and looking for a hotel to stay at for a couple nights. Overall it wasn't a bad hotel, although, it could use an upgrade in the lobby area though and the price was a bit high for the quality of the hotel. On the plus side the staff was extremely helpful, especially Helen who went above and beyond to make our stay enjoyable, She even brought us up a Do Not Disturb sign that was missing from our room. The breakfast was pretty good and well stocked. We did use the outdoor pool and liked that as well. Overall, I probably would stay at this Hotel again if I were in the area. I would like to see this hotel look not so run down in the lobby and bar area though.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are pleased to here that you had a good experience during your stay. Our staff is always willing to meet our guests needs and we pride ourselves in working together as a team, your review shows that we are accomplishing this task. The renovations that are taking place currently do include updating the lobby area, we are currently getting the walls prepped to be wallpapered and painted, therefore the appearance at this time seems a little drab. Other parts of the renovations include putting in a new tile floor and updating all the woodwork to reflect the changes that have taken place, which is our lobby bar. Again, thank you and we look forward to seeing you again when you are in the area. Have a very blessed day.

"Nice Place to Stay"

4
10/07/2016

Clean rooms, good restaurants nearby, located close to college and near route 30. We'll use it again when we return to Wooster. We appreciated the breakfast and the quiet. It looks like plans include enlarging the elevator, which would be good!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for reviewing our hotel, we appreciate the feedback and love hearing that our guests had a great stay. You have pointed out so many reasons to choose our hotel while staying in Wooster, with the downtown events, restaurants and the hotel upgrades we are pleased to hear that you will be a return guest. Have a very blessed day.

"Clean comfortable room with pleasant helpful staff"

4
07/07/2016

We have gone to the Best Western Wooster Hotel for many years and always feel so comfortable there. It is clean and the staff is helpful and friendly. The breakfast is good and has a nice selection. We enjoy walking around the neighborhood. In the past year and currently they are updating and making improvements all around the place so it is even better.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for the review and also for being a return guest at our hotel. We are pleased to hear that our team makes you feel comfortable, we strived to be friendly and helpful going that extra mile for our guests. The hotel being located in the downtown area is a great plus, Wooster is a beautiful town and there is so much happening in the area for our guests to enjoy without having to get in their car and drive somewhere. You pointed that we are currently updating and remodeling, we are trying to do so without to much disruption to our guests and we feel that we have been successful in this area, we are looking forward to getting the big projects done so that our guests can enjoy not just the downtown, but the atmosphere of the hotel. Have a very blessed day.

"Awesome Staff and Upgraded Hotel"

5
02/07/2016

I've stayed here 4 weekends over the last 3 years. They continue to upgrade/improve the facility. The manager Teresa is fantastic. She went above and beyond to take care of us. She set up extra tables/linen very late on Friday night so we could have a pizza buffet for our softball team. We walked the town of Wooster. 2 blocks from hotel, great farmers market on Saturday. Found a very nice/trendy coffee shop. Going to the micro-brewery tonight 2 blocks away.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for your review, we are so pleased to hear that you enjoyed your stay and we thank you for being a return customer. We are so pleased you enjoyed beautiful downtown Wooster and everything it has to offer. Our hotel as you state is within walking distance to so many great restaurants, the local brewery and many other events on the weekend that the Wooster offers. We work hard to meet our guests needs and it is great to hear that we are doing our job. Again, thank you and have a very blessed day.

"Great Hotel"

5
01/07/2016

My husband and I attended a family wedding and spent 5 days at he Best Western Wooster Hotel. Our stay was perfect in every way. The facility was spotless, and the rooms were very comfortable. The breakfast each morning was fresh, delicious and offered many choices. Teresa took excellent care of us and made us feel very welcomed. By the time we left we had made another good friend in her. The entire staff was very friendly and helpful and made it a point to speak to us and wish us a nice day. We will most certainly recommend this hotel to others, and will be sure to stay there again if the occasion arises. The hotel is being remodeled, and is very nice.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay with us. It was a pleasure getting to know you and your husband while you were staying with us, it is guests such as yourself that make our jobs worthwhile. Our staff works as a team and we are so pleased to hear that they met your needs and that you enjoyed our free hot continental breakfast. We look forward to seeing you when you return to the area and we thank you for choosing our hotel. Have a very blessed day.

"Great value & friendly staff"

5
01/07/2016

This hotel is in central Wooster unlike many of the others and is close to restaurants & shops etc. The staff were very friendly and there was a large selection at breakfast. Our room was large and well-equipped with microwave & fridge. There was some scratching & paint missing from the bottom of the bathroom door but they are clearly in the midst of renovation. Parking and wifi are free.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for completing the trip advisor review as it assists so many others in choosing a hotel while in the area. You have pointed out amenities that are important to our guests and also our free hot continental breakfast. We are continuing to renovate the hotel and make many changes in the next few months, we hope that when you are in the area to see you again and again we thank you. Have a very blessed day.

"Great value and staff"

5
29/06/2016

Room 355 was totally quiet, had been renovated and was large. DeeDee at the front desk was most helpful and always asking if we needed anything. The breakfast was terrific. I had the best cheese omelet.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear you enjoyed your stay with us and that our front desk manager was helpful, our team at the hotel work very hard to satisfy our guests needs and we take pride in doing so. We have upgraded our breakfast in many areas and we are so glad you enjoyed the omelet. We look forward to seeing you again if you are in the area and thank you so much for taking the time to complete the review to assist others in choosing a hotel when they are in the area, it is feedback from our guests that assist us in getting new customers. Have a very blessed day.

"Excellent Business Trip"

5
27/06/2016

Theresa took outstanding care of our group going above and beyond on numerous occasions to exceed our needs. We were in town for multiple days. Breakfast was outstanding each day, and the room was very clean.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for telling us how we are doing, we are pleased to hear that your stay was outstanding. Our hotel staff works together as a team and is it always nice to hear how we are doing. We strive to meet our guests needs and beyond, thank you for being a repeat guest and we look forward to serving you again when you are in the area. Have a very blessed day.

"Very good for Business"

4
27/06/2016

We have been using this hotel for close to a year for medium to large groups. They have bee extremely accommodating. The restaurant is close to several nice places to eat and parking at the hotel is easy.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We thank you for your continued business and we are so pleased to hear that our staff has met your needs. You pointed out a that there are so many nice places to eat and yes they are within walking distance to the hotel, this is one of the several selling points of staying with our hotel. We have plenty of parking to accommodate our guests needs, however it is great to hear positive feedback. We also thank you for taking time to complete the review and we wish you a very blessed day. We look forward to seeing you in the future.

"Worked for us!"

4
26/06/2016

We had a very good experience here. The staff was so helpful--even providing an item we needed for a wedding we coordinated the next morning! We would recommend staying here. We were in a "normal" room but our parents of the groom friends had one of the suites which was fabulous! The hotel is undergoing renovations but that was no bother to us.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Your review is very much appreciated and is truly an example of how if you are a guest with us, we will assist you however we can to assure that your stay and event you are in town for are a success. The suite's have been newly remodeled as well as the other rooms and we are so pleased that you enjoyed your stay while in the area. We again thank you and wish you a very blessed day.

"Best Hotel in Wooster"

5
26/06/2016

We looked at other hotels and choose this one as it was a great value and has been recently remodeled. We booked several rooms for the wedding party. and the accommodations were wonderful from the newly decorated rooms to the breakfast which included egg and cheese omelets, sausage,sausage and biscuits, potatoes,. The beds were great too, best nights sleep in a long time. The best part was the staff, they did what ever they could to make our stay amazing and they succeeded. We we so pleased with the staff, Dee Dee, Helen and Teresa did whatever was needed, they treated us like family. Next time we are in Wooster we will stay here and we highly recommend this hotel.....

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that if you are back in the area that you will be staying with us again, your family and friends that stayed with the hotel for the wedding were very respectful, kind and we were so excited to share this special event with you. Thank you for completing the review and pointing out how our staff worked with you, menu items from breakfast and the rooms, it is truly words such as yours that assist others in choosing our hotel for the first time. Have a very blessed day and thank you again.

"business meetings"

5
25/06/2016

This is the third time in the past year I have stayed here, while in town for business meetings. The manager, Teresa, has been fantastic and helpful to work with on setting up reservations for our group, making sure everyone gets breakfast, and generally going out of her way to make sure everyone has what they need. I have organized many other meetings and never worked with someone as organized and helpful as she is. Also, Helen at the front-desk is also very helpful to the group. The hotel is convenient for our group and easy walking distance to several very good restaurants.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We thank you for the review, it is our pleasure to work with such a great company and we are so pleased to have your continued business. We appreciate the feedback and we look forward to working with you in the future. We think that it goes without saying, it's all about teamwork and providing a service to our guests, you and your staff make it very easy with consistent communication on your part also, allowing us to make the necessary changes prior to any arrival. Have a very blessed day.

"Great Stay"

5
22/06/2016

I recently stayed with a small school group. The front desk was helpful in accepting our purchase order and helping me make sure that I had all the paperwork needed to take back to our secretary. The hotel was very clean as were our rooms. I've stayed in many hotels and this one was by far one of the cleanest. The staff was friendly and accommodating. Would definitely stay again! 

"Nice Place to stay"

4
22/06/2016

Comfortable room, but it was very complicated to change the TV channels as the TV guide in the room did not help with being able to select which station you wished to watch. Staff was very friendly and accommodating. Location to downtown activities was a plus.

"Repeat stay"

4
20/06/2016

We have stayed here a number of times because even though it was dated it was very convenient for us. This time it was under a major renovation, room was much nicer than before and the entire place should be great when it's finished.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
First of all, thank you for being a repeat guest and thank you so much for the review. We are currently doing a lot of changes in the hotel and our guests are definitely noticing and liking what they see. We agree with you that the updates are going to make our hotel a nicer place to stay and we look forward to getting the projects completed. Have a very blessed day.

"Great weekend stay in Wooster"

5
20/06/2016

We enjoyed two pleasant nights at Wooster's Best Western. A very helpful staff, recently remodeled room and good breakfast. We would recommend it for a weekend away or a business trip. It's close to the downtown that is lively on the weekend and also close to the College of Wooster campus.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay with us, and that our staff was helpful to you, it is our goal to meet the needs of our guest and to make them comfortable while being away from home. Yes, one of the great attractions to staying with our hotel is being downtown in beautiful Wooster and being able to walk to charming shops, events and great restaurants. The College of Wooster is just up the hill from us and even if you do not have a child attending is a beautiful campus to walk and take in the historic buildings. Thank you so much for choosing our hotel and we look forward to seeing you if you are ever in the area.

"Noisy Doors and lackluster housekeeping"

2
18/06/2016

Not recommended. There is very little sound proofing so that every noise and all the doors slamming in the hall are enough to keep a person awake at night - and I'm talking about 2 AM on a weekday. The housekeeping staff did not seem to have current information, and after our second night stay, they had not cleaned our room when we returned around 2 PM and I had to go find someone to ask them to clean the room.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review. We appreciate that you have been a guest here for so many years and we are not pleased to hear how unsatisfactory your last stay was. I reviewed our records and yes you continue to visit the area once a year, and we thank you. In renovating the hotel for our guests we will review your complaints in regards to the doors, and remember the front desk is staffed 24/7 and is always willing to assist our guests with any issues. We do have guests who book rooms with our hotel and are very specific about what they want, our staff works diligently to assure we meet our guests needs. We hope that you will rethink choosing another hotel in the area and we thank you for your review.

"Best Western Wooster"

3
17/06/2016

Clean room and hotel, friendly and helpful staff. Breakfast was good. Comfortable bed and furniture. Parkling and location were good, wasn't far from the venue we were going to. Lack of good TV channels, bad pool step layout and slow, rickety elevator.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
James: First of all we want to thank you for staying with our hotel and also for completing this review. We are pleased to hear that your experience at our hotel was a good one. As you probably could see we are doing many updates to the hotel, working hard to assure that our guest can enjoy their stay with us while in the area. We have several projects going on and will take all of your input into consideration as each area of the hotel is being looked at, we appreciate your feedback and we hope to see you again when you are in the area. Have a very blessed day.

"Wedding reception"

5
17/06/2016

Very inviting! Held wedding reception there and had an awesome time. Theresa handle everything so well. I didn't have a worry and was able to enjoy myself. Everyone on staff was very friendly and efficient. The whole experience from the start of planning to end was wonderful.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Nancy: Thank you for taking the time to complete the review of our hotel and banquet center, we are so pleased to hear that you were able to enjoy yourself and that our staff handled the event efficiently on one of the most important days of your life. It is our goal at the hotel to make sure that each guest has a great experience while at the hotel. I also want to thank you for letting us be a part of your special day, it was truly a wonderful experience for myself and our staff to watch such a great couple and their families having so much fun and just enjoying each other. Have a very blessed day.

"Mechanical "

5
14/06/2016

Great staff and clean friendly environment great location for food and hanging out. Working down at the college and very close to the work site. Rooms are spacious and the free breakfast is exquisite. All sorts of goodies on the buffet. Also a nice lounge to drink and chat

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for your review, we love to hear feedback on how our guests have enjoyed beautiful downtown Wooster and their stay at our hotel. We continue to make improvements to the hotel and our lobby bar is one of our newest additions to the hotel, I feel that is a great place to get to know other guests that are staying with us. Again, thank you and have a blessed day.

"Fantastic Staff, Sweet Stay!"

5
05/06/2016

The Best Western is Wooster is a fantastic hotel for families! We spent a weekend with our young kids at the hotel, and we had a fantastic stay! The hotel was remarkably clean. The pool was well maintained, and the friendly efficient staff went out of their way to make us comfortable. I highly recommend this location to other travelers!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Sara: Thank you for the wonderful review, it was a pleasure hosting you and your family at our hotel this weekend. We look forward to your return. We are so pleased that you were able to take in so many of the events and places that Wayne County has to offer. Have a very blessed day.

"Nice in Downtown Wooster"

3
31/05/2016

Friend and I stayed here during the Great Lakes Fiber Festival. Convenient in downtown area. Lots of parking. Friendly staff. Large breakfast area with many selections - hot eggs, potatoes, meat, biscuits/gravy plus other carbs, proteins, beverages. Attentive person to restock items. Room comfortable with small fridge.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review. We are pleased to hear that you enjoyed our deluxe continental breakfast and recognized our team members in the breakfast area, we work hard to assure that the first meal of your morning is satisfying. We hope you enjoyed the festival and we look forward to seeing you again if you are in the area. Have a very blessed day.

"Nice hotel."

5
29/05/2016

Nice hotel- clean. Unfortunately the pool was not open. Was attending an event at Wooster College and hotel is about 1/2 mile away. Nice in room coffee maker. Hotel was very quite the night we were there.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Jeannie: We are so pleased to hear about your experience while staying at our hotel and we look forward to seeing you again. Unfortunately, yes, the pool was unexpectedly not open this past weekend as we had some repairs to the interior and had to refill the pool, it is not as simple as just opening it as we also have to have the health department inspect it prior to opening. We are anticipating in the future as with anything else, making the necessary repairs will eliminate this from happening again. Again, thank you for the review. Have a very blessed day.

"Fantastic Team! Kuddos on Renovations!"

5
28/05/2016

Kuddos to Jaime and Theresa, team members of the Best Western Wooster Hotel & Conference Center. Great personalities that make you feel like friends, not just guests. The hotel has been renovated of recent and is a great place to stay. Highly recommend while visiting Wooster. Definitely two thumbs up for this establishment!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Denise: Thank you so much for letting us know how are team members are doing, we are glad to hear that they made you feel like a friend and not just a guest. We work hard to meet our customers need and are always looking for return guests when in the area. We are currently renovating and we are hoping as the process is going on that our guests understand we are working hard to update and make the necessary changes to the hotel. We also love to hear you recommending the hotel, that is a true and accurate statement that we are doing what we need to do for our guests. We enjoyed having your group here this weekend and if your in the area please stop and say hello. Have a very blessed day.

"Great Time in Wooster"

5
24/05/2016

Clean, modern hotel centrally located and an easy walk to shops and restaurants, perhaps a mile from the College of Wooster. Staff is friendly and professional. I left a garment in my room and received an email the following day saying it was in the mail!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we are so pleased to hear that you enjoyed your stay at our hotel and took advantage of the local shops and restaurants. We work hard as a team and want to go the extra mile for the guests, it was our pleasure being able to assist in getting your garment back to you. We feel that the follow up email notifies you that your package is on the way and also provides you with the tracking number if you need to track it. We hope in the future if you are ever in the area that you will return and we look forward to serving you and your family.

"Close to downtown"

4
16/05/2016

Recent weekend stay for several family members attending a wedding in town. Recently renovated, and more on the way. Great breakfast, clean and updated rooms. Very convenient (within a few blocks) of some great small town shopping. Front desk staff and housekeeping were attentive and eager to please us.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review. We are so pleased to hear that you enjoyed your stay. We are so glad that you took in some of the small town locally owned shops while you were staying with our hotel. Our staff works as a team and we are so glad to hear that our team effort is working and we thank you for sharing your experience. You and your family were a joy to have and if you are ever back in the area we look forward to seeing you again. Have a very blessed day.

"New Renovations! Nice Stay!"

5
14/05/2016

My husband graduated from College of Wooster nearly 40 years ago, now our son is graduating this weekend! We have been staying at the Best Western off and on over these many years. During our most recent visits, we were thrilled to see that renovations have been happening with updated rooms and really comfy beds. The lobby has transformmed into a nice gathering spot with a lobby bar and seating area. What was once a very limited continental type breakfast area has been opened up into a nice breakfast buffet spread included with the stay. The Best Western is, in our opinion, one of the best hotel locations in Wooster because it is right downtown, walking distance to wonderful restaurants, a great brewery and a two minute drive to the College. The staff is very accommodating and friendly and made us feel very welcome. Oh, and the Best Western continues to be a great value. We are frequent travelers and tend to stay at Marriotts and HIltons and have fairly high expectations. Check out this Best Western if you haven't been here for a few years, you will be pleasantly surprised.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you are noticing the renovations to the hotel and that you are taking advantage of the lobby area, it is truly nice to hear how the guests are utilizing the changes that we have made to the hotel. We thank you for your review and also for being a continued return guest, it is because of guests such as yourself that we truly are able to make the necessary updates that the hotel needed. We are pleased to hear that our team was so welcoming, we work hard to assure that each guest has a great stay while at the hotel and as always we want you to enjoy what Wooster has to offer and it sounds as if you did. Your feedback touched on each and every detail that we want other travelers to know about the area and the hotel, so again thank you so much. Have a very blessed day.

"Great place to stay"

5
13/05/2016

Great place. Staff were friendly and helpful. Hotel was clean. Breakfast food choices were outstanding and great breakfast area. Room was quite, other than train track that was nearby, and had at least one train per night that blew whistle all the way past the hotel. I was woke up at midnight the first night and about 4 in morning the second night by the trains, but no other issues.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Jason: We appreciate your feedback and it is very important to us knowing that our staff was friendly and helpful, we strive to meet each guests needs hoping that their experience at our hotel is a great one. We continue to add choices to the breakfast bar and it is great to hear that you thought the choices were outstanding, breakfast is the most important meal of the day, we would like to think that the choices we in items would assist any of our guest in getting off to a great start to their day. Thank you again and have a very blessed day.

"Working out of town"

5
06/05/2016

This hotel has great front desk service, paying very much attention to the customers interests. The housemaid service is cleanly, the morning breakfast is a very nice feature and the outdoor pool area and gazebo is a nice place to spend the afternoons. Great hotel.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, it is so nice to hear that our team has made your stay pleasant and that you are enjoying the areas outside of the hotel. The gazebo is a new addition in the last year and has added that extra something for the guests to enjoy. We look forward to serving you in the future. Have a very blessed day.

"Very Friendly..."

5
06/05/2016

The staff is very friendly. The rooms have been remodeled and are really nice. The hotel is walking distance from many nice places to eat. I would recommend staying there vs. The Hampton or Hilton Garden Inn.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We always look forward to seeing you when you are in the area and we want to thank you for continuing to choose our hotel while staying in Wooster. As you pointed out, I agree we have a team that is very friendly and cares about our guests, as a team we work hard to make sure our guests have what they need while staying with us. As so many guests point out, we are within walking distance to restaurants and nice shops, we are glad you also took advantage of that. Have a very blessed day.

"Great Service"

5
05/05/2016

Hotel was located downtown with good restaurants and entertainment nearby. We had business meeting at the hotel and staff went over and above to make us feel welcomed and taken care of. In addition rooms were clean and neat and breakfast was very good, more than just continental. I would recommend staying when you visit Wooster.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for giving your feedback on the hotel, this assists other guests in knowing what to expect from the hotel. You addressed so many great things, our location being downtown is a plus, great restaurants, shops and entertainment are within walking distance, no need to drive unless you choose to. We continue to make adjustments to our breakfast hoping our guests enjoy their first meal of the day. Again, thank you and we look forward to seeing you again when you are in the area.

"Meeting Room review"

5
04/05/2016

Excellent service and setup for our Eastern Division meeting. Teresa is very helpful and friendly. They provided all of the needs immediately and without hesitation. We will use this hotel again and continue to use is for our local meetings. The lobby and eating areas are also top notch. Great job:)

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so glad to hear your meeting was a success at our hotel and conference center and are very pleased to hear that you will be using the hotel again. Our goal as a team is to try and meet the needs of our guests whether they are here for a meeting or spending the night, your company did both. Thank you for point out our lobby and eating areas are top notch, the renovations that we have been doing on the hotel are truly making a difference in our guest reviews. Have a very blessed day.

"We loved our stay at your hotel"

5
03/05/2016

We, my brother-in-law (cheese heads from Wisconsin) had a very enjoyable over night stay while on a trip to pick up a 12 week old Mastiff puppy. Here is why we liked our stay: 1. Theresa and all the staff were extremely friendly and accommodating. 2. Muddy Waters, a 2 minute walk away was recommended and the "Ribs" were some of the biggest and best Joe and I have ever had. 3. The beds were extremely comfortable and the room was spotless. 3. Upi, the breakfast attendant, was a real delight and most helpful. 4. The location was great for us to make our short drive to the Ohio Amish County where we picked up Otis the puppy. 5. If you want a great place to stay, just a few minutes from the Amish Country, a very picturesque area of the state, I recommend staying at the Best Western in Wooster, Ohio. Jack Wilson - Pewaukee, WI

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for completing the review for our hotel. It was a pleasure meeting you and getting to know the story behind your travels to Wooster. You have pointed out so many of the great things that draw other guests to our hotel. It is because of reviews like yours that we continue to grow in downtown Wooster. Our team at the hotel is so pleased to hear that your stay was enjoyable as that is our goal here. We hope you, your brother in law enjoys his new puppy, Otis and we look forward to seeing you when you return to the area.

"New Suite"

4
28/04/2016

My friends and I traveled to Wooster for a reunion, and we were glad we chose the Best Western, because we were able to stay in their newly-renovated suite, and it comfortably fit us all. The staff were very friendly and helpful, and even kept the breakfast open for us. Very accommodating!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Christian: Thank you for taking the time to do the review for our hotel. It was a pleasure serving you and your friends while in the area for your reunion. Our staff always tries to meet our customers needs and it is always nice to hear positive feedback. We are pleased that you enjoyed your stay in the newly renovated suite and we look forward to seeing you in the future. Have a very blessed day.

"Amazing staff with lots of new renovations"

5
27/04/2016

We were fortunate enough to stay in the newly renovated suite. The king size bed was super comfortable and the room had plenty of room for four people. The Keurig coffee maker and massive tv were also a huge plus. Both days we missed the timing for breakfast and the staff happily re-opened it for us. Everyone we met was very accommodating. I like staying at the Best Western as you are so close to town - JAFB and other restaurants. And it's a nice walk up to the College of Wooster. Definitely will be coming back, thanks!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
First of all thank you for taking time to complete the review of the hotel, as well the points that you made about the newly renovated suite and our downtown location are a plus for any guest who will be looking at staying with our hotel. It was a please serving you and your friends and we are so pleased to hear that you will be coming back. The renovations not only to the rooms, but to the hotel are a definite plus and our team at the hotel strives to meet every guests needs, it is always nice to hear that our staff is doing a great job, thank you. We wish you well and thank you again.

"Best western Wooster Ohio "

4
26/04/2016

The staff at Best Western Wooster Ohio has gone above and beyond to help our work crew with making our stay as comfortable as possible. We travel nationwide as contractors and our schedules do not always stay on a set time frame because of manpower needed at different jobs and the staff has worked and helped us as much as humanly possible to make accommodations for our personnel.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are pleased to hear that the staff has gone above and beyond to help you and your work crew more comfortable as we know staying away from home for a lengthy time can wear on a person. It has been a pleasure working with you and your crew and we strive to meet all accommodations changes when possible. We are pleased that while working in the area you chose Best Western Wooster as your hotel. Have a very blessed day.

"Seminars "

5
25/04/2016

Stayed here for a seminar hotel is an older one but in good condition and undergoing renovation. Very quiet place to stay. Room was very comfortable. Staff easy to work with we had no problems. Breakfast was usual fair but a bit better than most. Would recommend to anyone staying in or near Wooster.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, we appreciate your feedback as well as do others who are looking at staying at our hotel. It is a goal at Best Western Wooster to make every guest who stays with us to feel comfortable, it is nice to hear that our team was easy to work with as we try very hard to do so. The hotel is renovating in many areas and as guests return they are seeing the updates and the improvements that we have made. We look forward to seeing you again and thank you again for staying with us. Have a very blessed day.

"Friendly Staff Great Hotel"

5
25/04/2016

This hotel is perfectly situated in downtown Wooster. An easy walk to the locally owned restaurants, bars, and shops. The hotel has access from both cross-streets which is very convenient for the area. The breakfast area is large and comfortable with booths and tables. The breakfast food is spread across several counters so you are no crammed around other people and waiting for others to finish.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Nathan: Thank you for completing the tripadvisor review, the points you make about our hotel are exactly why guests continue to return to the hotel. Wooster is a great area to visit and yes the hotel being in the heart of downtown Wooster is a plus, great shops and restaurants within walking distance. We aim to make our guests comfortable during their stay and our intent is that they can enjoy a great breakfast before heading home, the points you make about our breakfast area are right on target. We look forward to seeing you again when you are in the area and we hope you have a very blessed day.

"Cant say enough about staff at the Hotel. They really go out of their way to make your stay feel like home."

5
23/04/2016

The staff are very friendly and personal. I actually had the lady attending the breakfast room, Carla, chase me out to the parking lot to give me a fruit I was looking to take to work. Teresa is just so nice and sweet. She helped me do my laundry the other day while I had a drink at the newly installed bar. The breakfast is excellent too. What can I say its a good place to stay. nytraveler

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
It makes us extremely happy to see our staff taking the extra steps to assure our guests get great care while staying with us. Your kind words are much appreciated. We like to think that we have that personal touch and make it possible for guests to feel like they are at home while being away. Recognizing a need of a guest and doing just the smallest things sometimes can make a big difference, you have pointed out that we are completing our mission here at the hotel. We thank you for taking time to complete the review and look forward to seeing you again. Have a very blessed day.

"Great experience and friendly staff"

5
23/04/2016

The Best Western experience is much better than you might expect. All the staff was very friendly and went out of their way to provide a quality experience. The free breakfast was extensive and delicious. We stayed in the new suite which was beautifully remodeled and reasonably priced. The room had an in-room fridge, microwave, and keurig. The furniture was comfortable and high-end. The couch pulls out into a queen bed if needed. I would definitely stay again.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Congratulations, yes your were the first guests to stay in the newly renovated suite. We are pleased that the accommodations were available for you and your friends as it was a very special weekend for you. We thank you for taking the time to not only complete the review, but pointing out all of the upgrades that the suite offers for future guests. It is reviews such as yours that give other travelers an idea of what to expect when they stay with us. We are pleased to hear that you would stay with us again as that is our ultimate goal, assuring that we are doing our job while you are a guest at the hotel. Thank you so much for your kind words and we wish you a very blessed day.

"Nice and relaxing stay"

5
23/04/2016

Great staff, great rooms, excellent internet access and within walking distance of lots of cool little places. The only thing that disappointed me was the short breakfast times. Breakfast runs from 6am to 9am. Most places I've stayed at keeps breakfast available until at least 10am, sometimes running to 11. If you're like me and enjoy sleeping in a little bit when you've got the chance to do it (I'm up at 6am every day during the week, I'm not about to get up that early on my vacation), it's not really enough time to get yourself up and around and down to breakfast.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We want to first thank you for taking time to complete the review. Our normal breakfast hours are from 6am - 10am, during the winter season for the first time we changed them to 6am - 9am, your suggestion makes us realize that instead of putting the regular hours into service May 1, we need to implement the longer breakfast hours possibly a month earlier. We will be reviewing this as we understand when away from home it is nice to relax and not have to get up so early. Thank you for recognizing the staff and the hotel, we work hard to assure our guests are comfortable and have a great stay while away from home. We look forward to seeing you again. Have a very blessed day.

"Great , friendly place to stay."

5
22/04/2016

I've stayed here every time I've come,to Wooster for a ceramics workshop since '07. The upgrades that are being complete are upscale and beautiful. Rooms are clean with many plusses. M-wave, 'frig, beautiful furniture. Staff are friendly and go above and beyond to make me feel at home. Altho I only come once a year, I look forward to seeing Helen and Theresa who recognize and warmly welcome me. Looking forward to next year!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so pleased to hear that you enjoyed your stay here and that you recognized all the improvements to the hotel. Your kind words and feedback keep our team and hotel staff moving forward to the ultimate goal of making our guests feel comfortable while away from home. Thank you so much for taking the time to complete the review so that we can how we are doing, as we work hard to make sure everyone gets the best experience possible. We look forward to seeing you next year. Have a very blessed day.

"Great place for a bridal shower!"

4
19/04/2016

had a bridal shower in one of the meeting rooms and everything was set up and read yto go. Teresa Bright was fabulous and the caterer suggested was great. The room was intimate and just the right size for our group and very private.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, reviews are so important not only to the staff but to other guests who are looking to host an event or stay in our hotel. Your kind words are very appreciated, it is always good to hear that our staff has assisted in making your event a success. Have a very blessed day.

"business travel"

5
18/04/2016

best western Wooster oh. was a pleasant surprise. Lobby was more like a very nice hotel. location being downtown, there is a lot right within walking distance. manager Theresa and front desk clerk Jamie were very pleasant and helpful

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for taking the time to write your review. We are pleased to hear that you were pleasantly surprised as our staff works very hard to assure our guests have a pleasant stay while they are away from home. Your kind words are very appreciated and we always like when guests point out that our hotel is within walking distance to the downtown as Wooster has so many great shops and restaurants to enjoy while being away from home.

"amazing hotel"

5
18/04/2016

Visited during remodeled. Hotel is out of this world. Jaime and Teresa are wonderful employees that make you feel at home. Comfortable bed and bathroom. Internet was fast and easy to use. Breakfast is out of this world.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are very pleased that you recognized and pointed out that the hotel is remodeling, we are making many changes to the hotel, improvements to assist our guests in enjoying their stay while away from home. We pride ourselves in making sure that everyone that stays with us get the best experience possible and pointing out specifics about what you enjoyed is great for potential guests to read, thank you so much for writing your review. Have a very blessed day.

"great place for business travelers"

5
15/04/2016

Our company has been using the Wooster Best Western hotel for several months now while we work with a local company. They have been very accommodating to our business needs and the facilities have provided us with a great place to stay while we work in Wooster. The staff is friendly and helpful and eager to make your stay a pleasant one. They serve a good breakfast every morning and there is plenty of comfortable seating. The facilities are complete and have pretty much everything you need from a self serve laundry facility to a very nice workout room. The hotel is conveniently located in the middle of the business district of Wooster (which is a quaint little village center) and is within a short walking distance of all the shops and restaurants.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for taking the time to write such a wonderful review of our hotel and staff. Future customers of the hotel can see what to expect when they stay with us. Your kind words are very much appreciated. Have a very blessed day.

"Perfect place for a baby shower"

5
14/04/2016

The hotel continues to get better and better. You can tell they are working hard to make improvements. The staff was extremely helpful and was not only very nice to the host of the event, but also very nice to all that attended. Teresa was fantastic.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for taking the time to do the review. Yes, we are making improvements to the hotel to better serve our guests and our customers who are new to the hotel are a return customer. The staff at the hotel works together as a team and it is very nice to hear how helpful they were to you and other guests, it shows that true team work is important and reflects upon the business. Thank you for your kind words and we look forward to working with you in the future hopefully.

"Excellent"

5
02/04/2016

This is about our 9 the time staying there and it was very nice.They have remodeled the hotel room was nice and breakfast was very good.They have done a lot compared to the way it used to be.Walking distance to our favorite restaurant The Old Jaol.Also the staff was very pleasant and just down right nice.Will be back.Thank you.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We appreciate your review and the positive feedback, thank you. We are working hard to make the necessary updates to the hotel and it is a pleasure knowing that our guests see the difference. Walking distance to many area restaurants and shops is definitely a plus, no need to get in your car. Wooster is a historic beautiful downtown, we are so glad that you enjoyed yourself while staying with us. We look forward to seeing you again. Have a very blessed day.

"Management should change the advertisement.."

3
29/03/2016

There hasn't been a bar in this hotel since June 20, 2015. The Downtown Lounge was pretty popular for a hotel bar. A lot of people have come to this area for months-long projects and most of us left when the bar closed. It was nice to get off work and have a bite and a brew without having to get back out. The hotel is located downtown which is nice, but the gas station across the street is a little 'iffy'. The breakfast is, uh, warm. Don't get me wrong, it's typical for hotel breakfast offerings, but they never serve bacon. Come on! I stayed here for a while and then found a nicer place in town. That decision was made easier when management shut down the hotel bar.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Jonathan: Thank you for the review, yes the decision to shut down the bar and open a lobby bar for our customers has taken longer than we expected, the lobby bar in the hotel will be open for business here shortly and will serve snacks and after your review I will look into possible other food items. The decision was made so that we can better serve our guests staying at the hotel As far as the breakfast we continue to make changes adding items to meet our guests needs. I will look into what it would take to add bacon to our breakfast area, possibly switching bacon and sausage off for guests like yourself who are with us for a long period of time. If you would like to discuss any of your suggestions or concerns please call me as I would hope once the lobby bar opens you might return to the hotel. Our guests are important to us and we are making several changes to accommodate the many suggestions that have been made. Again, thank you for your review.

"Average Older Property with Exceptional Staff"

3
27/03/2016

As stated, older property. The staff was very kind and willing to do whatever needed. The TV channels were confusing as the channel numbers changed depending on the make of TV you had. Breakfast was good, but the layout was broken up and confusing. Thanks for a good stay and restful sleep still.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review. We are pleased to here that you enjoyed your stay. We continue to make updates to the hotel for our guests as yes it is an older property but well maintained. Our breakfast area has been expanded and due to the number of guests that we can have we did separate the juice/coffee bar from the food to assist in guests being able to get the items they want for breakfast with out being tied up in a line. This seems to be working but it is something we will look at and see what may better suite our guests. We appreciate the feedback on our employee's as they try hard to assure our guests have a great stay. Thank you for choosing our hotel and we hope to see you again when you are back in the area.

"Excellent stay"

5
26/03/2016

I chose the Best Western as it has the best proximity to Wooster's downtown restaurants and is convenient to the College of Wooster campus. I found the staff to be extremely helpful, accommodating and pleasant, the rooms clean and quiet. My stay was excellent and I look forward to returning there next time through town!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review, it is always good to hear that our guests have enjoyed their stay with us and it is especially great to hear that you look forward to returning to our hotel. We strive to meet our guests needs, going that extra mile. The hotel's location is a plus your right, the downtown area restaurants, shopping and the College of Wooster are all within walking distance. Again, we are pleased you enjoyed your stay and look forward to serving you again.

"Great Downtown Location"

5
23/03/2016

I came to the Best Western to rent a room out for a meeting I was hosting for tourism professionals all over Ohio. The room was great. We had more then enough room to sit comfortably with our binders and laptops. Very clean room. Free Wi-Fi. There was a coffee bar set up and the worker checked in several times to make sure that everything was stocked. Good prices. The location is AMAZING! Right in downtown Wooster. We were able to take a very short walk around the corner for lunch. Easily accessible. Highly recommend using them.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are very happy that you were pleased with our services and the meeting room. The staff at the hotel strives to meet the needs of the guests and your review shows that we were successful in that area. We appreciate you taking the time to write a wonderful review for our hotel and meeting room. Your review helps future customers what they can expect when they book meeting and hotel rooms with our hotel. Your kind words are truly appreciated. Have a very blessed day.

"Absolutely the Best!!!"

5
06/03/2016

Great hotel; great staff; great price - overall excellent experience. The manager was on-site the entire time and checked on our group several times to make sure we had everything we needed. The rooms were newly painted with new carpet and were exceptionally clean.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you so much for the great review. We try hard to make sure our guests stay and if a banquet event is being held that we have everything you need. We are pleased that you noticed the updates that we are making to the hotel and we will continue to do so as it is our pleasure serving you and making sure your stay at the hotel is enjoyable. Have a very blessed day and hoping to see you again soon.

"Great Place"

5
22/02/2016

Clean, friendly,professional, and great breakfast. Items were more than expected. Hashbrowns and eggs WITH cheese, and biscuits and gravy and sausage and then four different juices, besides milk. Cereal and waffles and fruit and yogurt to boot!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Joel: Thank you so much for completing the trip advisor review. We are very pleased that you enjoyed your stay with us as well as the free complimentary breakfast. We have made several changes to the breakfast and your review is great feedback for others to read. We hop that if you are in the area again that you stay with our hotel and we look forward to seeing you again. Have a very blessed day!

"Great Spot To Access Downtown Fun"

4
31/01/2016

My husband and I stayed here so we could enjoy the festivities at Wooster Brew Fest without driving back to Canton. The hotel was within walking distance of our dinner at Broken Rocks, JAFB Brewery, Muddy's restaurant, and a nearby Brew Fest shuttle pick-up at Muddy's made it easy to get to-and-from the event. The room was spacious, had new (great-looking) carpet, updated amenities such as fridge, coffee maker and microwave, up-to-date lamps, tables, etc. The room was welcoming and we enjoyed our stay. Staff was friendly and courteous. Breakfast in the morning is a nice feature. I would recommend this overnight as an option to staying a day or two in Wooster - Easy walkable access to the fun downtown restaurants and shops.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Barb: First of all we would like to thank you for completing the review, the reviews that our guests post help others tremendously in choosing a local hotel. We are so pleased to hear that you enjoyed your stay, that is what we strive for and yes you are so right when you state our hotel is within walking distance to local restaurants and shops in Wooster. We are pleased that you took advantage of the hotel package we had to offer for the Brew Fest. We look forward to seeing you in the future and again thank you. Have a very blessed day.

"Fundraising event manager"

5
30/01/2016

The staff was wonderful and helpful ! The room was up to date and had a microwave and frig . Would love to stay in the summer as there was a beautiful outdoor pool . Breakfast was spectacular with staff that even offered to get a to go breakfast ready for me

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Charlene: Thank you for the wonderful review, we are so pleased that you choose to stay with our hotel when you are in the area. We are pleased to here that our team is working together to assure that you have a great stay while you are with us. We look forward to seeing you again and working on your upcoming banquet event. Have a very blessed day.

"Conference Held"

5
27/01/2016

Everything went very smooth, Teresa was very attentive and was there to make sure everything was taken care of. Meals and snacks were catered (suggested by Teresa) they were wonderful, on time food was good and hot. All are needs were met and they exceeded expectations.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Diane: Thank you for the review, we pride ourselves in meeting our customers needs and I am so glad to hear that we were successful with your event. It was a pleasure working with you and I look forward to doing it again in the near future. Thank you and have a very blessed day.

"FAA Certification Flight Test"

4
26/01/2016

Good breakfast environment, breakfast attendant very friendly and welcoming. Menu selection could be a little more diverse, maybe switch it up a little. Overall hotel décor is a bit dated but upgrades are in process, rooms and beds are very comfortable. Hotel staff is courteous and very professional.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
William: We as a team want to thank you for taking the time to review the hotel, your input as a guest means a lot to us. We have made many changes to our breakfast, we use to switch up the items every other day and have found that most of our guest want all the options, however it does not mean that we will not take another look at it. Change is always good. We are always trying to make improvements to the hotel and what we offer to our guests and we are glad that you are seeing that. We strive to do our best and are very proud of the team we have here and your review of the staff shows that we are doing our job. Have a very blessed day and thank you again.

"Working away from home"

5
25/01/2016

I spent a few weeks staying in Wooster for a business trip. The Best Western in Wooster is in a great location with plenty of restaurants and things to do. The room was very clean and comfortable and the staff was very friendly. I'll be coming back to Wooster several more times and will definitely be staying at the Best Western.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Steve: We thank you for completing the review and are very grateful for letting us know how we are doing. We are also pleased to hear that when you return to Wooster you will be staying with our hotel, we strive as a team to make your stay as enjoyable as possible. We look forward to seeing you again. Have a very blessed day.

"Nice visit."

5
16/01/2016

Room and service great. One exception was the temperature in the room had a wide swing between when heater was on and off. All staff were very pleasant and helpful, very accommodating. Room immaculate, Housekeeping staff more than helpful.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Mary: Thank you for taking the time to complete the review and the service that our staff provided. We are pleased to here that you enjoyed your stay with our hotel. The staff at the hotel works very hard for the guests and your review shows that they are doing their job, service and helpfulness is a key component when you are staying away from home. We look forward to seeing you again if you are in the area. Have a very blessed day.

"Great Place to Host a Conference"

5
16/01/2016

Very nice hotel with nice breakfast and wifi. Banquet room and staff were both very nice and very efficient. Breakfast was big and usually hot with a nice variety of choices. There was always hot coffee for those who wanted it.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Lee: Thank you for taking time to review the hotel. We are pleased to hear that you enjoyed our hot breakfast. We work hard to make the hotel an enjoyable stay for our guests and we hope that we made an impression that this is the service that you will get when you return to the hotel. We look forward to seeing you next time. Have a very blessed day.

"Very nice stay and a successful conference"

5
15/01/2016

The staff is very friendly. The room is very clean and very quite. I liked the variety of the hot breakfast. WiFi is very fast. The hotel is within walking distance to a lot of nice restaurants in Wooster. We used the ballroom for our conference and meals. Everything worked very well for us. I will definitely stay there again!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Gary: Thank you for the wonderful review. You pointed out many areas that make it a plus to stay at our hotel and it is always encouraging to our staff that our guests have a great stay while they are in the area. The conference was a success and am so pleased that you could attend. We look forward to seeing you in the future. Have a very blessed day.

"Nice place"

5
15/01/2016

Hotel was clean and quiet. Helpful staff. Renovated rooms are nicely done. Easy walk to city center. Would stay here again. Close to Ohio Agricultural Research and Development Center and The Ohio State University Agricultural Technical Institute. Ample parking

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
BlueberryRailroad: I just want to send a short note thanking you for your review. I am so pleased to hear that you enjoyed your stay with our hotel. The staff at the hotel works very hard to assure that our guests are happy and we look forward to serving you in the future. You are so right when you say we are close to OARDC, and what a beautiful facility it is. Again, thank you for the review and have a very blessed day.

"Extradinary services and nice location"

5
25/12/2015

People there are very friendly. It's a homey, compfortable yet very professionally-managed hotel. First business trip to the US and this hotel definitely impressed me.I will definitely come back in the future.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Sunny: Thank you for the review and telling us how we are doing. We are pleased your first visit to the US was a great experience and that we were a part of that. We look forward to seeing you in the future. Have a very blessed day,

"few overnights to attend funeral"

5
22/12/2015

room is updated, and hotel is very quiet. within walking distance to restaurants and shops. the broken rock cafe and few "brew" houses are within the one block area. the county building and downtown area are renovated adding emphasis to the history of this area.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Ronald: We appreciate the kind words and the review, thank you so much for choosing our hotel. Our staff is sorry for you loss and our thoughts are with you and your family. Have a blessed day and a Merry Christmas.

"NO SLEEP"

2
19/12/2015

Girl friend and I went to see the new Star Wars movie and thought making a night of it would be Nice. The dinner and movie were Great, However, when were were ready to sleep in our so called "King" bed the nightmare began. The mattress was so old and worn, that we both kept loosing our covers due to them sliding off!..the massive hump in the middle was so massive that there was no meeting in the middle. We returned from the movie at 11:30 PM...and were packed and gone at 4:45 AM. Also the bathroom was so small that you had to get in and close the door, then sit on the 1970"s one foot of the ground toilet...totally out dated. In summery it was the worst 134 dollars the i ever spent on a room, and would NEVER recammend them to any one!

"RETROTECH GOJO PROJECT"

5
17/12/2015

Hotel is within walking distance to area restaurants, bars and shopping. Beds are comfortable. Within a few miles to our worksite. Staff friendly at check in and very helpful with last minute accommodations.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Kurt: We are very happy to hear that you enjoyed your stay with us. We work hard to make our hotel comfortable for out guests and inviting for them to want to come back to. The hotel is located as you stated within walking distance to many restaurants and that is a plus. We look forward to seeing you next time. Have a very blessed day and a great holiday season.

"Pleasant surprise"

5
13/12/2015

Very nice place to stay, clean and comfortable. We went to shop at Lehman's in Kidron, OH and arrived to late in the evening. Customer service at Lehman's suggested Wooster, Oh as a place to get a room for the night. We picked Best Western and are very glad we did. The staff bent over backwards to accommodate us and recommended a fine restaurant for supper. In the morning we enjoyed a very good continental breakfast and checkout was a breeze

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Tom: We thank you for the review and are very pleased that you enjoyed your stay with our hotel. Our team works hard to make sure our guests are satisfied and it is always great to hear positive feedback. I am pleased that you got to visit Lehman's hardware while in the area, what an amazing and different type of store it is, almost one of a kind. We look forward to seeing you again if you are ever in the area and have a great holiday season. Teresa Wengerd

"Best Choice in Wooster, Ohio!"

5
06/12/2015

Located in downtown Wooster, this is a great choice for stay. Managers and staff were very friendly. Rooms were clean. Breakfast was delicious...... and included. It is conveniently located to walk throughout downtown for shopping and restaurants. Will stay here again on return visit.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dani: Thank you very much for your review, we appreciate your feedback and are very pleased to hear that your experience at the hotel was a good one. Our team works very hard to assure that the guests such as yourself enjoy your stay while in Wooster. We are looking forward to serving you in the future. Have a very blessed day and a great holiday season. Teresa Wengerd

"Daughter's 4th Birthday Party"

5
23/11/2015

I rented the Royal Room at the Best Western Wooster for a birthday party .. I looked into other places but was sold on the Royal Room due to the space and the emenities provided ..Very reasonably priced and could invite more guests due to space provided ...My home is small. what a blast everyone had .. so it was a success!!.. Checking in and out was a breeze .. thank you to Dee Dee ,Helen, Teresa,Stephen for your hospitality and kindness.. will definetly tell friends and family about all the things that Best Western provides

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Jaime: We are so grateful for the review and we thank you for choosing one of our banquet rooms to hold your daughter's 4th birthday celebration in. We hope in the future that you look to us for any event you might be having. We are so glad that you enjoyed yourself and as a team we aim to please our guests whether they are staying at the hotel or using one of our banquet rooms. Have a very blessed day.

"Patient Seminar"

5
20/11/2015

I hosted an educational event for patients and Teresa could not have been more helpful. She was diligent in her communication and was on hand to ensure the program went smoothly for my guests. I highly recommend this hotel for any business meeting or seminar. Thanks again to Teresa for her help!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
It was a pleasure serving you and your guests, to see the work you are doing is very rewarding. I hope in the future if you ever hold another event in the area you will return. It is so great seeing people give back and put themselves out there to help others, I am very pleased that it went so well for you and your colleague. Our team here at the hotel works very hard to make sure that a meeting or a hotel stay is the most enjoyable. I appreciate your compliments and thank you for your review. Have a very blessed day.

"Great Location for Conference!"

5
19/11/2015

I conducted a district meeting at the Best Western in Wooster, Ohio. Group not huge, a total of 27, but room was big enough and well set up. Teresa was very helpful throughout the day, making sure everything was ready to go. Had lunch catered in by hotel (they used local caterer), food was great! Would definitely recommend Teresa at Best Western if you need a place to conduct a conference!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Shane: Thank you so much for the review, it was a pleasure working with you and your group. It is a group such as yours that makes my job enjoyable. Your turn out for the meeting was great as well as everyone's compliments. I am glad to hear that you enjoyed the food that was catered in, we pride ourselves here on serving our guests and appreciate the feedback on the food and banquet room. I look forward to serving you in the future if you have any further needs to hold your meeting close to home. Have a very blessed day.

"Great stay in Wooster, Ohio"

4
18/11/2015

The hotel was chosen for us as part of a wedding group. We were not disappointed with the rooms, very comfortable beds and clean facilities. We especially liked being in the centre of town, as it allowed us to walk to shops, cafes and other stores when we had time on our hands. We enjoyed touring on the country back roads, seeing the beautiful rolling hills and farmlands. We would definitely return when visiting in Wooster and area again. The free breakfast was very good and appreciated

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are very happy to hear that your stay with us was enjoyable. We work hard together as a team to make sure our hotel is comfortable for our guests and that they want to return to our hotel when they are in the area. We look forward to seeing you the next time you are in Wooster and appreciate your kind words. Thank you and have a very blessed day.

"Not left out in the cold"

5
16/11/2015

We drove up to get a piece of equipment installed. We thought we could stay at the facility. As it turns out we could not stay there. So we had to come back to the hotel to wait until they were finished. So we were caught in that time of check out and check in time with no place to go and no vehicle waiting on our truck to be upfitted. Steve and Teresa went out of their way to make sure we weren't left out in the cold. Teresa also offered to drive us around town if we needed anything. in my opinion that's way beyond what's expected of a hotel.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Eric: We want to thank you for the wonderful review. We were pleased to hear that you were able to get on your way last night. We can honestly tell you that we strive to meet our customers needs at the hotel and we enjoy hearing that this made an impact on you. We are very pleased that you chose our hotel to stay at and we look forward to seeing you again if you are in the area. Have a very blessed day, Teresa Wengerd

"?"

5
14/11/2015

One of the best hotels that we have stayed in. It was extremely clean, the breakfast bar was out standing and the check in was very easy and the staff very friendly and helpful. It was a little hard to find coming off the main road and we did have to ask at a gas station how to get there.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dear Charles: We are so glad to hear you enjoyed your stay at the hotel, I will forward the positive feedback to the staff and appreciate hearing that our team is doing a great job. We do our best to make sure that everyone that stays at the hotel has the best experience possible and we appreciate your kinds words. Have a very blessed day, Teresa Wengerd Revenue Manager

"Traveling with my dad to Utah after 40 years"

5
12/11/2015

The hotel staff makes you feel at home and treats you with respect and dignity, very pleasing and able to share stories and build a business relationship. Traveling from New Jersey to Utah with my father I found this hotel very enjoyable and would recommend it highly. The hotel is very heart felt, warm and inviting staff.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Thank you for reviewing our hotel. We are so glad that your and your father chose to stay with our hotel while you were traveling home to Utah. It was a pleasure serving you and if you are ever in the area again we look forward to seeing you. Take your time traveling home and enjoy this time with your father, keep safe and have a very blessed day.

"CLC Business Trip"

5
11/11/2015

Staff at check in are very friendly. Comfort of bed is very comfortable. I really like the shower heads, which is a big plus to me. Breakfast overall is twice as good as other hotels, presentation is good.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Michael: Thank you for the great review, we are so glad that you enjoyed your stay with us. We strive to make sure that everyone that stays with us enjoys their stay with us. We are very pleased that you chose our hotel for your stay and we look forward to your return as repeat customers are very important to us. We truly appreciate your loyalty and we hope you have a very blessed day.

"Ambit Energy New To Area"

5
03/11/2015

Totally awesome in every which way, holding a meeting for energy savings in the area every other week at this point, not only staying in a hotel room but also using the banquet rooms. Staff was totally awesome and helped me out in whichever way needed to make my stay happy.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Clint: Thank you so much for the positive feedback. We pride ourselves on great customer service. I am so thankful that you are utilizing the banquet rooms for your meetings, we look forward to working with you and your company as it grows in this area. Have a very blessed day and we look forward to seeing you again. Teresa Wengerd Revenue Manager

"Improving all the time!"

4
02/11/2015

We have stayed here many times over the last 14 months, and it is improving with each stay. New carpet, new bedding,improved service. Look forward to completion of "in-lobby" bar.Walking distance to many good restaurants!

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
So glad to hear that you are noticing all the improvements that we are making at the hotel. We appreciate your continued support and look forward to serving you in the future. Our goal is to continue to improve in every area for guests such as yourself. Have a great very blessed day and thank you again for your kind words, we truly appreciate it. Teresa Wengerd Revenue Manager

"New Job with area company"

5
27/10/2015

The front desk clerks and staff were all very nice and helpful. The provided information pertaining to area restaurants and other needed information. The rooms are very clean and housekeeping is doing a great job while I am away at work picking up. Remodeling being done is making a big difference in the appearance of the hotel. The blending in nicely with the remodeling of downtown Wooster.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Larry: We just want to take this chance to thank you for your compliments not only on the hotel, but the staff as well. It shows that the changes being made to the hotel and staff are being noticed and we appreciate the feedback. We are very pleased that you chose to stay with our hotel while in the area and congratulations on your new job. Wooster is a quaint town with amazing shops and restaurants and as you stated the hotel is located within walking distance which is a plus for our guests. Thank you and have a very blessed day, we hope to see you again.

"Great Sleep"

1
27/10/2015

We were warmly greeted by the desk staff and had a very nice conversation with her on a personal level. The room was wonderful and we slept t soundly in a very comfy bed. The breakfast was one of the best we have ever encountered on our travels. All of this while they had some construction going on in their restaurant.

"Construction for the City of Wooster"

5
26/10/2015

The hotel staff are very caring. The breakfast selection is very good. I have made several trips to Wooster and always choose to stay here. Close to local restaurants. The rooms are very comfortable and clean.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dear John: It was wonderful having you with us again and appreciate your continued business. We are glad that you enjoyed your stay with us while away from home. We pride ourselves in providing great customer service and we thank your for your compliments. It makes us very happy to hear not only the staff served your needs, but you were able to enjoy the complimentary breakfast also. Thank you again and have a very blessed day. Teresa Wengerd Revenue Manager

"Wooster Pre Law Trip"

5
26/10/2015

Front desk provided great service. Hotel is in close proximity to the College of Wooster. Parking lot is very well lit and close to the hotel entrance. Many restaurants within walking distance to the hotel. If back in the area I will stay at this hotel again and would recommend to others.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Eric: Thank you for taking time to do a review on the hotel. Customer satisfaction and feedback continues to assist us in making sure our guests are getting the service that they deserve while staying with us. We are pleased to hear that when returning to the area you will stay with us again, we always look forward to returning guests. Again, thank you and have a very blessed day.

"This was a quick trip"

4
26/10/2015

We had to travel to Wooster for a funeral . This is a great place to stay. This is the second time we have stayed there. It is very quiet .The staff is very friendly and helpful. The only problem we had this time was the uncomfortable beds.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dear Toni: Thank your for your review and being a return guest. We appreciate everything that you commented on in your review, we are continuing to make improvements in the hotel and hopefully your next stay in the area you will be able to notice them. We work hard to take guest comments and incorporate them into making additional changes to the hotel. Have a very blessed day, Teresa Wengerd Revenue Manager

"Western at is Best"

5
23/10/2015

My stay here at the Best Western has been a good experience. I have enjoyed the staff, the breakfast and the overall effort as a team to make our stay here as memorable as it can be. I believe my coworkers as well as myself appreciate the hospitality and all the hard work that the staff puts in. The Wi-Fi that the hotel offers enables me to have face time with my children while away from home, I appreciate this as a father as it is very hard to be away from my children. My children also appreciate being able to see their dad. Staff accommodates our needs with greeting us and asking how I am doing to assist in making my stay better. If I need something I ask, it makes me feel as if they really care. I also would like to add that Teresa I feel made a great impression during my talk with her and made me feel comfortable about staying at the best western by discussing with me my experience here at the hotel, you can see she truly cares about the guests. I personally appreciate this so much.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dear Adam: We want to thank you for taking the time to write such a great review, as a hotel reviews truly can make an impression on guests who may be looking at staying at our hotel. Your review helps explain to others what they should expect when staying with us. We enjoyed having you and your crew here and wish all of you the best. Have a very blessed day, Teresa Wengerd Revenue Manager

"Business Trip That Provided with new friends"

5
23/10/2015

I came to this facility because the reviews were excellent, while here I now understand why the reviews are why they are and has changed my perception of Best Western hotels. Staff are courteous, professional and caring.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Marie: Thank you for staying with our hotel, we appreciate your kind words and we are glad that you have a new perception of the hotel. We are making changes and are glad that they are be recognized and we will continue to work to provide great service to our guests. We look forward to seeing you again. Teresa Wengerd Revenue Manager

"Working out of Town"

5
22/10/2015

Housekeeper went out of her to ask if I needed anything after she had already cleaned our room, smiling and willing to help. I have stayed in another Best Western and this hotel is nice, more comfortable and I would definitely return.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Mike: Thank you for the wonderful review, I have passed along the positive feedback to our staff members, we continue to strive to make the stay for our guests a great one and with the review you provided I see that we are doing our job. Thank you for your kind words, we do truly appreciate it!

"Granson's Celebration of His 3rd Birthday"

5
21/10/2015

Rented the Royal room to hold my grandson's 3rd birthday party. The staff took the time and set up the room specifically how I had instructed them. All of the staff was helpful with whatever was needed. The size of the room was sufficient for the size of family that attended. We looked at all four options and they gave us the perfect fit.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Darla: Thank you for the wonderful review. We are pleased to hear that the celebration of your grandson's birthday party went so well. When we set up an event in the banquet rooms here at the hotel we are always hopeful that the event going on is a success and it is always nice to hear that it was. Your input helps us to continue to be successful in this area and letting us know that the staff here was helpful assures that we are working as a team and toward one goal making our customers satisfied. I hope in the future you contact us for any event and we look forward to serving you again. Have a very blessed day.

"Visiting Family in the area"

5
20/10/2015

Front desk clerk was so helpful and caring, she made us laugh and was very enjoyable. My husband just loved her personality. Location is great, close to area restaurants and in the heart of downtown Wooster.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
We are so glad to hear that you enjoyed your stay at the hotel. We strive to make sure that everyone has the best experience possible. We have a good team hear and your review shows that everyone worked together to meet your needs. Thank you for your review, we appreciate it and look forward to seeing you again when you are in the area. Thank you and have a very blessed day,

"Visit to College of Wooster"

5
19/10/2015

very comfortable hotel, pleasant atmosphere, easy access to The College of Wooster and all surrounding areas. We will return to the hotel for another stay. Front desk staff compitent, caring and eager to be helpful.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
I want to thank you for giving us such a wonderful review, it is always great to hear that what we are doing is right. I will pass on your compliments to the staff. We try to work together as a team here to make our hotel guests comfortable and assist with whatever might be needed. We look forward to seeing you the next time you are in town. Have a very blessed day. Teresa Wengerd Revenue Manager

"Loving married couple on vacation"

5
16/10/2015

Helpful staff, friendly service, great location, complimentary breakfast. Laundry facility is available and is very nice. Bed is very comfortable and the location is easily accessible to downtown dining and local shops.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Roy: Thank you for giving such a wonderful review of our hotel. We appreciate everything that you have said and I will make sure that the employee's know that you mentioned them in your review, we pride ourselves on great customer service and we have a great team here at the hotel. We work hard to take care of guests comments and I will assure you that the door and the washer will be looked at by our maintenance team. We look forward to serving you in the future and we hope you had a great vacation while in our area. Have a blessed day and enjoy the colors of fall. Best Western Management Team

"Family Reunion"

5
15/10/2015

Everything was satisfactory, there was not one issue that I had a problem with, very good feeling about the hotel. Breakfast was excellent and nourishing. Staff was helpful. Beds were wonderful and I slept like a baby, loved that there were extra pillows.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Brenda: Your kind words are very much appreciated. We continue to work hard to make sure our guests enjoy their time while they are with the hotel. We thank you for pointing out the specifics in what you enjoyed during your stay. We look forward to seeing you again if you are in the area. Teresa Wengerd Revenue Manager

"Working away from home"

5
15/10/2015

Very nice hotel, environment is excellent, the staff is very friendly, worth the price to stay here. Breakfast is very good and is set up to suit the customer. Bed is very comfortable and I have rested well while staying in the hotel.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Qi: I want to thank you for completing the survey. I am so glad to h ear you enjoyed your stay at the hotel. We pride ourselves in making our sure our guests have the best experience ever. The reviews really help show our future customers what they can expect. Have a very blessed day, Teresa Wengerd Revenue Manager

"Juicy"

5
15/10/2015

Helpful staff, I did not have any problems with the room or staff. The bed was very comfortable and I rested well. Teresa showed my friend and daughter a place where she enjoyed the day while I was at work, walking trails, large rock sculptured turtles, and a lot of nature for her to enjoy. The staff respected our wishes and we had privacy with no problem. Very good hotel, great Wi-Fi, breakfast is complimentary but is more like a restaurant atmosphere.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Anthony: It was wonderful to have you with us! Thank you for your very kind words about your stay. I loved seeing the smile on your daughter's face when she saw the large turtle statue and I will make sure I pass along your words to Carla. We work hard to make our hotel comfortable for our guests and your review shows us that we are doing that. Have a very blessed day, Teresa Wengerd Revenue Manager

"Vacationing away from home, visiting amish country"

3
14/10/2015

Comfortable bed, clean room, the tub drained well, which is a pet peave of mine. The heating system is quiet. Good breakfast and I liked the way it was set up, lids are connected to containers which is a plus. However, we were awaken by the trash truck this morning at 5:30am, we were unable to get back to sleep. Informed hotel staff of the situation and she is going to look into contacting the company to get the trash pick up time changed as it affects not only one room but several.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dave: I appreciate you writing a review for us and we thank you for letting us know about the noise outside your window. I personally contacted the company and was assured that the pick up time will be changed. Your input in this will hopefully make the next persons stay a little more enjoyable. It was a pleasure speaking to you and your wife, it was very nice hearing about the things that went right on your stay also. Thank you for letting us know that you will be returning to the hotel when you are back in the area. We look forward to seeing you the next time. Teresa Wengerd Revenue Manager

"Great hotel!"

4
13/10/2015

Stayed for a weekend trip as guests at a wedding. A nice, 3 story hotel with some great amenities. They were doing renovation on the hotel (main lobby area) when we arrived, but this didn't really affect our stay. The staff was friendly and helpful. Beautifully decorated lobby. This hotel is within walking distance of many shops, gas stations, and food options. Pros: -free wifi -delicious continental breakfast! (one of the best i've had!) -mini fridge and/or microwave in rooms Cons: -housekeeping staff took hours to arrive at our room to clean it. we ended up making the beds on our own. -found crumbs in our bedding (between the sheets and on comforter) -the battery died in the smoke detector, so we were kept up with a constant beeping/reminder that the battery needed to be replaced. we checked out before it was fixed. Overall, I would recommend this hotel to travelers, as it is right for the price and in a convenient location/easy to find.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
James: We are so glad to see that you enjoyed your stay at our hotel. We pride ourselves in making sure that our guests have a great experience while away from home. I thank you for taking the time to complete the survey and have passed on all of the comments that you made, both pro's and con's. Thank you for your input again and have a very blessed day. Teresa Wengerd Revenue Manager

"Sale In Mount Hope"

4
12/10/2015

The room was good, location good and Dee Dee was very helpful at check out with an issue that we had. We originally booked over the phone, however there was a misunderstanding in the room rate. If the person answering the phone cannot speak English or explain, further assistance may be needed.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Doug: I want to thank you for sharing with us your experience at the hotel. I will make sure that I pass along the compliment to Dee Dee and want to tell you we take pride in assisting our customers to assure that their stay here is pleasurable. You feed back in regards to how we are doing assists us in making any necessary changes or updates to provide great customer service. Thank you again for staying with us and we look forward to serving you in the future. Teresa Wengerd Revenue Manager

"Visiting Family"

5
12/10/2015

Overall experience was excellent, very good location, staff was very professional. Dee Dee went out of her way to find us a room in a pinch, would definitely recommend the hotel to others. I stayed with my wife and son.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
James: I want to personally thank you for completing the survey, your feedback assists our hotel in continuing to provide great customer service. I am so glad to see that you enjoyed your stay while you were in town visiting family and we look forward to serving you if you return to the area. Have a Very Blessed Day, Teresa Wengerd Revenue Manager

"Staff was confused!"

3
07/10/2015

Ok hotel,,, but limited staff could not keep my large group reservations straight and ended up having to turn a couple of our weeding party guest away. i asked for a list of my guest ahead of time and got a hand written fax that was inaccurate and incomplete. Wooster is a small town but Best Western should ave their staff prepared better

Teresa W, Marketing Director at BEST WESTERN Wooster Hotel, responded to this review
Thank you for your review. Needless to say we were quite dismayed by your experience. However, feedback, even painful feedback is used to improve our guests experience with us. We will use all your comments to make sure that all our staff's training is refreshed or reviewed to make sure we always provide an excellent stay for all our guests. With group reservations, communication is key. We will be working on a plan to document all communications so that if there is a breakdown we can pinpoint the cause in a more efficient way. We hope after the initial confusion you found the rest of your stay with us comfortable and pleasant. We have so much to offer, comfortable clean rooms, convenient location close to beautiful downtown Wooster, a large free deluxe continental breakfast and friendly helpful staff. We hope you will give us another chance to impress you. Thank you again, The Best Western Management and Staff

"On The Road Again"

5
07/10/2015

The staff was amazing, I never needed to ask for anything, they were always on top of things. I have no complaints from my child who is traveling with us. The breakfast is good, would be nice to have an omelet maker for a change in variety. Cheese added to the breakfast would also be nice to put on the sausage sandwich.

Teresa W, Marketing Director at BEST WESTERN Wooster Hotel, responded to this review
Dear Elizabeth C, Thank you so much for your thoughtful review. You wouldn't believe how good our staff feels when they hear that we have made our guests so satisfied with their stay. Especially when traveling with a child, which we all know can lead to some incredible memories and more than a little bit of stress sometimes. We have made note of your breakfast suggestions. It is your kind of feedback that allows us to know what we may be able to do to increase guest satisfaction. Which is always our goal. We hope to see you and your family again soon. Thank you again, The Best Western Management and Staff

"Great juice for breakfast"

5
01/10/2015

I love it, its a great place to stay. After working all day it is nice to come home to a warm shower and a comfortable bed. Staff treats me like family, works with me on paying cash for the room in advance.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Dear Mr. Dill: On behalf of the hotel I want to personally thank you for reviewing the hotel on trip advisor. The information you provided assists us in knowing that our team is doing a great job. I am pleased to hear that your experience at the hotel was a good one. We strive to continue to serve a free deluxe breakfast and am glad that you took advantage of it. We look forward to serving you in the future when you are in the area. Thank You and have a very blessed day, Teresa Wengerd Revenue Marketing Director

"Daisy Dairy Dukes of Hazzard"

5
01/10/2015

Room location has a great view of downtown Wooster. Staff make me feel right at home. Work 12 hour days, 7 days a week and look forward to comfortable bed and relaxing after a long days work. I love this place.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
I want to personally thank you for staying at our hotel and I am so pleased that you enjoyed your stay here. We look forward to serving you in the future when you are in our area. We appreciate the feedback in how our hotel is doing and I will forward this information onto the staff. Thank you and have a very blessed day, Teresa Wengerd Revenue Marketing Manager

"Stay Regularly for Business Purposes"

5
30/09/2015

Enjoyable stay, I always get a good night sleep when I stay here. The breakfast is good and has several choices to suit any taste buds. Mattress is comfortable and check in is quick and easy. Employee's are very nice and courteous, always willing help or make any necessary changes if needed. I have stayed here roughly 30 times in the last year and have never experienced any problems.

Teresa W, Manager at BEST WESTERN Wooster Hotel, responded to this review
Just a note to say thank you for letting us know how we are doing. Your responses assist us in serving other customers that come to the hotel and we appreciate that. We continue to make changes in our breakfast area and it is nice to hear that you enjoyed it. Also, it is always great when customers appreciate our staff, we continue to work hard and provide great customer service, your words confirm that. We are very excited you enjoyed your stay here and look forward to serving you in the future if you return to our area. Have a very blessed day. Teresa Wengerd Revenue Marketing Manager