Best Western Plus Hotel Wills Point, Wills Point

I have been staying at this hotel for almost a year every month and have seen the hotel go steadily downhill this month was the topper with the elevator out since Thursday and I was on the third floor caring everything up and down the stairs after working all day and standing on my feet for 10 hours was not what I considered fun. .when an elevator goes out on a Thursday it should definitely be fixed before Sunday. breakfast buffet has gone downhill now missing waffles missing toppings for all the oatmeal as well cookies that used to be that by the front desk are definitely gone by the wayside and although the staff on hand tries their best their hands are tied. more money needs to be invested so that things can be kept up and the services can be provided That the customers expect

Jamie Hansen, Owner at Best Western Plus Wills Point, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Terrible location Way out of town Terribly managed Where are the desk clerks? Raising their family in the motel? Flies in eating area Awakened during sleep by drunk guests Overpriced Zero housekeeping Definitely would NOT stay here again R

Jamie Hansen, Owner at Best Western Plus Wills Point, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We booked this hotel because it was close to our destination, had a pool for the kids and pretty good reviews; however, the pool was green and had a sign posted no one under 18 allowed to swim. The pool area looked terrible with garbage lying on the table and ground. Employee's and family live here and we would see them eat before paying guests; they ran out of eggs and gravy on day 1, ran out of biscuits on day 2, and ran out of biscuits, gravy and cereal on day 3. None of the employees even checked on the food until it was time to unplug the warmers. We even saw an employee's family member going through the food serving trays and eating the food with his fingers right out of the trays, needless to say none of our parties ate after seeing that. They really need to hire a lawn company to cut the knee high grass and a pool company to treat the pool. You would harfly see anyone at the front desk, they stayed hidden in the back most of the time. When you did see employees, they were polite. This is a fairly new hotel and it really looks good but it is just poorly run.

My stay was standard and the room was comfortable. I did see paper from a previous stay that caused some caution to how well the room was cleaned but apart from that all was well. I didn't know how to turn on the shower and the front desk attendant was very helpful. He didn't know how to turn it on after entering one of the empty rooms but he called his manager. I appreciate him going all the way to resolve my issue, (turns out you have to pull down on the faucet nozzle on the tub until it locks :). The only complaint I have was the breakfast---there was NO waffle batter (the one thing I count on at any Best Western is waffles round or Texas shaped that doesn't matter). Additionally, they did not keep the line stocked, I came down at 7:00 am to find empty warmers and a confirmation from the attendant there would be no waffles but she was making biscuits. There were plenty of Danishes, yogurt, juice, and fruit but I wanted some of the bacon, eggs, and hashbrown that I saw the remnants of. I think this may have been due to limited staff or shift change I am not sure, it appeared to be 1 person to service the checkouts/front desk, and the breakfast.

Hotel only a couple years old so it is clean and modern. We checked in early with a plan of a 3 night stay. The first night I was called to the lobby due to the hotel being overbooked and we had been checked into the wrong room. After standing there for 1/2 hour I finally went back to the room and went to bed. Next morning I inquired at the front desk why I was called to the desk if no changes in room was necessary. The only answer to got was we finally got it figured out. Upon return to our room that afternoon we were informed they had mistakenly given our room to another couple but again got the situation resolved. Now how do you give a room away that has been reserved for thee days and still has your personal belongings. When we entered our room candy was all over the floor and a clothes hanger on the bed. How long had someone been in the room? We decided to call it quits and checked out the next day. The other inconveniences include not a well stocked or attended breakfast area only one towel in the bathroom called three times for towels finally went down and collected them myself. Nice hotel but customer service needs work

Jamie Hansen, Owner at Best Western Plus Wills Point, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We traveled with two other couples for a trip to 1st Monday. We were able to check in a bit early and relax after our trip from OK. The hotel was very nice and clean. The staff was above and beyond - friendly & helpful - Suzy and her team were fantastic!

This new hotel, with an easy access location and safe parking is exceptional. The value exceeds that of properties that charge $200 a night. The staff is kind and caring. The hot breakfast is clean and has plenty of variety. The hotel is well appointed and décor is on point. This is the gold standard that all lodging should attempt to attain.

Nice Hotel, clean, great location for trade days. I gave this hotel an average rating because the breakfast was terrible. Most of the items, which were the same everyday, were cold. The biscuits were hard as a rock and the bottom half was not edible, eggs cold, gravy cold on most days. The hotel was full for Trade Days, the serving staff acted as though they got caught off guard by the number of people eating, the food ran out and they had to scramble to get more out. I want to give the hotel a higher rating but I cant, the water pressure was pathetic. I dont know what is going with the water but it was hard to take a shower with such low pressure. The hotel is one of the few places that is close to Trade Days, I will stay there just for that fact.

Overall the stay was great, only problem we had when we booked the reservation we didn't get a confirmation on it and it was the wrong rooms. But we made the best of it. Also one our our rooms wasn't clean upon arrival but Ashley did her best and got straight to it. Excellent customer service!

Great Management Parking lot clean fitness is very good great location very convienient lake tawakani is very close by great area attractions garage sale on highwaty 80 is a good thing to go i hope I have 200 words