Best Western Plus Elgin - Chicago

Hi Freedom57653825590, Thank you so much for your kind review! We're delighted to hear that you found the hotel very nice, clean, and comfortable. Providing a pleasant and relaxing environment for our guests is important to us, and we're happy to know you enjoyed your stay. We truly appreciate you choosing to stay with us and taking the time to share your positive feedback. We hope to welcome you back again for another comfortable and enjoyable visit!

Dear 166johannk, Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your stay and that so many aspects of your experience met your expectations. It's great to know that you found your room clean, comfortable, and well-equipped, and that you were able to enjoy a good night's sleep. We're also pleased that you enjoyed our breakfast offerings as well as the availability of coffee and cold beverages throughout the day. We especially appreciate your kind recognition of Khushi and her colleague at the front desk. Providing friendly, attentive, and helpful service is something our team takes great pride in, and we will be sure to share your compliments with them. We know they will be thrilled to hear that they helped make your stay even more enjoyable. Thank you as well for sharing your thoughts regarding the use of disposable plates, cups, and utensils. We appreciate your perspective and understand the environmental concerns associated with single-use items. Guest feedback like yours is valuable as we continue evaluating ways to enhance both the guest experience and our sustainability efforts. We truly appreciate your kind words and your thoughtful feedback. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.

Hi Matt S, Thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate your feedback and are pleased to hear that you consider us one of the nicer branch you've stayed at. It's wonderful to know that you found the rooms clean and the beds comfortable. We understand how important a clean room and a good night's sleep are when traveling, so we're especially happy to hear that those aspects of your stay stood out positively. At the same time, we sincerely appreciate your comments regarding noise levels. We understand how hallway activity and conversations from neighboring rooms can impact the overall guest experience, particularly during busy weekends or when special events and wedding groups are staying at the hotel. We regret that this affected the quiet and restful environment you were hoping for during your visit. Your observations regarding sound transmission between rooms and hallways are valuable, and we appreciate your honest perspective. Feedback like yours helps us better understand where improvements can make the greatest difference to our guests' comfort. Thank you again for your balanced review and for recognizing the positive aspects of your stay while sharing areas where we can improve. We're glad you found us to be one of the better options in the area, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Hi anaclerobcondejr, Thank you for taking the time to share your feedback! We're delighted to hear that you noticed the recent updates to the property and enjoyed your stay with us. It's wonderful to know that you found your room clean, spacious, and comfortable. We're also pleased that the breakfast included with your stay met your needs and added value to your visit. Your kind comments are greatly appreciated, and we're happy to know you had a positive overall experience. We look forward to welcoming you back again for another enjoyable stay in the future!

Dear allisonhZ9865KB, Thank you for taking the time to share your experience. We are truly sorry for the difficulties your guests faced with the shuttle on your sister's wedding day. We understand how important a seamless experience is for such a special occasion, and we sincerely regret the stress and inconvenience this caused to you, the bridal party, and your guests. We take your feedback very seriously, as reliable service and clear communication are essential, especially for wedding blocks. Your comments have been shared with our management team to help ensure that future group bookings are properly coordinated and that situations like this do not occur again. We deeply regret that your sister's celebration was impacted and appreciate your insights, as they are invaluable in helping us improve our processes and guest experience.

Hi LAURAH880, Thank you so much for your thoughtful and kind review! We're delighted to hear that you had an enjoyable stay and found your king room clean, comfortable, and suitable for your needs. It's wonderful to know that you were able to take advantage of our amenities, including the breakfast, pool area, and fitness room. We're also especially pleased that you enjoyed the outdoor garden space, it's a favorite feature for many of our guests, and we're glad you found it well maintained and relaxing. Your kind words about our staff truly mean a lot, as we strive to provide a welcoming and friendly experience for every guest. Thank you again for your feedback and for your recommendation. We look forward to welcoming you back for another great stay in the future!

Hi Katrina, Thank you for sharing your feedback. We're glad to hear you enjoyed the look and comfort of our hotel and rooms, and we truly appreciate you acknowledging that. However, we do want to address several points in your review clearly and accurately. Breakfast Options Our breakfast menu rotates throughout the week so guests staying multiple days can enjoy a variety of items. This means that certain items—such as meat—are offered on specific days. During your stay, our hot breakfast included eggs, biscuits, and sausage gravy. Meat items were scheduled for other days in our rotation, which is standard practice to ensure variety for all guests. Incidental Authorization Regarding your card, the incidental deposit hold is a standard requirement at hotels of our level nationwide. This is not only permitted but expected in the hospitality industry. When you made your reservation, the confirmation email you received explained this policy. Additionally, signs at the front desk outline the incidental hold process, and our staff reviews this information during check-in. The initial pre-authorization and the additional hold at check-in are part of standard banking and security procedures. While these holds may appear on your account for several days, they are not charges and automatically fall off according to your bank's release timeline—something controlled by your financial institution, not the hotel. Staff Interaction & Management Availability Our team attempted to assist you throughout your stay and provided contact information for management upon your request. Weather conditions impacted staff availability that morning, including management. Even so, your concern was acknowledged and addressed, and confirmation was provided that the initial authorization would be released. Your Rating & Corporate Threats We welcome honest feedback, but an unjustly low rating—especially while noting that our hotel and rooms were “absolutely gorgeous”—does not reflect the overall service or stay experience. Threatening escalation to corporate does not change our policies or the fact that these procedures are standard in the industry. We treat all guests with professionalism and fairness, and we expect the same courtesy in return. Invitation to Return We would welcome the opportunity to host you again in the future, now that you are familiar with the incidental hold process. Our team would be happy to ensure you enjoy a smooth and pleasant stay from start to finish. Thank you again, and we wish you safe travels moving forward. — Management

Dear 887janenej, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations. We understand how frustrating it must have been to experience delays, limited staff availability, and room issues during a busy tournament weekend. Your comments regarding cleanliness, room maintenance, and overall readiness are taken very seriously. We also apologize for the inconvenience caused by the pull-out couch, shower, and the other maintenance concerns you mentioned. This is not the level of service we strive to provide, and your feedback will be shared with our management and housekeeping teams to ensure we address these issues immediately. We truly value your honesty, as it helps us improve for future guests and ensures that we provide a more seamless and comfortable experience, even during high-demand events. We hope you might consider giving us another opportunity in the future to provide a stay that reflects the high standards we aim to maintain.

Hi wheatonnitz, Thank you so much for choosing our hotel during such a special occasion, and congratulations again to your son on his wedding! We are honored that you and your family made us part of this wonderful celebration. We're thrilled to hear that you enjoyed the results of our recent renovation. Our team worked hard to create a fresh and welcoming environment, and it's wonderful to know it made your stay more comfortable. We're also glad to hear that the block of rooms set aside for your group worked out well and that our location was so convenient to The Brix, what a perfect setting for a wedding. Your kind words about our clean rooms and attentive staff mean a great deal to us. We'll be sure to share your feedback with the team, as they love knowing they helped make such an important event even more memorable. We hope to welcome you and your family back again soon, whether for another celebration or just a relaxing stay.

Dear bethanypQ6311CG, Thank you for taking the time to share your feedback with us. We are very sorry to hear about the disappointing experience you had during your recent stay. Guest service and communication between our team members are extremely important to us, and it is clear that we did not meet those expectations during your visit. We sincerely apologize for the issues you encountered with your reservation details, room cleanliness, and maintenance needs, as well as the lack of timely and effective communication among our staff. This is not the standard of service we strive to provide, and we understand how frustrating this must have been for you. Please know that your comments will be shared directly with our management team so that we can address these concerns through additional training and better coordination between departments. While we regret that this experience has led you to decide not to return, we truly appreciate your honesty. Feedback like yours helps us identify where improvements are most needed so we can provide a much better experience for future guests. Thank you again for your review, and we hope you will reconsider us in the future once we've had the opportunity to make the improvements you've rightly suggested.

Hi Peggy C, Thank you so much for taking the time to share your feedback. We're thrilled to hear that your stay with us was a pleasant surprise and that you enjoyed our recently renovated accommodations. It's wonderful to know you found your room clean, spacious, and comfortable, and that our front desk team made you feel welcome and well taken care of. We also appreciate your kind words about our breakfast attendant, it's always encouraging for our team to be recognized for their friendliness. That said, we value your honest comments regarding breakfast offerings, and we will certainly review them to see how we can enhance the variety and overall experience for our guests. We're glad you noticed our indoor pool and outdoor patio, and we hope that during your next visit, you'll have time to enjoy them. We truly look forward to welcoming you back whenever you're passing through the area again.

Dear drockcamp, Thank you for taking the time to share your feedback with us. We're glad to hear that you were warmly welcomed and that you found the service friendly upon arrival. It's also wonderful to know that you appreciated the spacious and modern design of your room. That said, I'm very sorry to hear about the concerns you encountered during your stay. Cleanliness is a top priority for us, and we take any report of stains, especially anything that might appear unsanitary extremely seriously. While we cannot confirm the exact nature of what you saw without inspecting the room, we would have gladly addressed it right away had it been brought to our attention during your visit. Please know that your comment has been shared with our housekeeping leadership so they can investigate and ensure that extra care is taken during room inspections moving forward. We also understand how important peace and quiet is when staying at a hotel. While we strive to maintain a quiet and restful environment for all our guests, building structure and occupancy levels can occasionally contribute to noise issues. We apologize if this affected your overall comfort. Your feedback is truly appreciated, and it helps us improve. We hope you'll consider staying with us again so we can provide you with a more seamless and relaxing experience from start to finish.

Hi stevehM4379PJ, Thank you so much for your kind words and for taking the time to share your experience with us! We're absolutely thrilled to hear that you enjoyed your stay and that you found everything to be clean, comfortable, and welcoming. It's especially rewarding to know you noticed the recent renovations, we've worked hard to refresh and improve our property, and your feedback lets us know we're on the right track. We're also so glad to hear that our team made a positive impression on you. Providing warm, helpful service is something we take pride in, and your compliments will certainly be shared with the entire staff. Thank you again for your recommendation, it truly means a lot to us. We look forward to welcoming you back the next time your travels bring you to the area!

Hi iandZ3541WI, Thank you so much for your enthusiastic and kind review! We truly appreciate you taking the time to share your experience with us. We're thrilled to hear that you found everything to be “awesome sauce” during your stay, from the cleanliness of our property to the way it's run. Knowing that you felt comfortable and well taken care of means the world to us, and it's always encouraging for our team to hear such positive feedback. Your 10/10 recommendation is the highest compliment we could hope for, and we're so glad to know you'd encourage others to stay with us when visiting the area. We can't wait to welcome you back for your next visit, and we'll be sure to have everything just as you remember it, or even better! Until next time, safe travels and warm regards!

Hi 601betsyr, Thank you so much for your kind and thoughtful review! We're delighted to hear that your stay with us was such a positive experience. It's wonderful to know that our staff made you feel welcomed and accommodated from the start. Providing warm, attentive service is something we take great pride in, and your comments are truly appreciated. We're especially glad to hear that your room was very clean and well-stocked. We know how important those details are to a comfortable and relaxing stay. I'll be sure to pass along your praise to our housekeeping team, who work diligently behind the scenes to ensure every guest feels right at home. It also means a lot to us that you enjoyed our hot breakfast and found it both convenient and satisfying. The breakfast attendant you mentioned will be thrilled to know that her efforts stood out to you. She takes great care in maintaining a clean and welcoming environment for our guests each morning, and your recognition will mean the world to her. Thank you again for taking the time to share your experience. We hope to welcome you back again very soon!

Hi thenag214, Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had a great experience and that our team made a positive impression on your stay. It's wonderful to know that you found us to be an excellent value and enjoyed the hot breakfast. It's one of the ways we like to help our guests start the day right. We're also glad you took advantage of our complimentary coffee and tea station throughout the day, as well as our welcoming lobby space. Your mention of our convenient location near public transit and local dining and fueling options is greatly appreciated. We couldn't agree more! Whether guests are heading into the city or staying close by, we're happy to provide comfort and convenience. Thank you again for your recommendation. We're truly honored by your intent to stay with us again in the future, and we look forward to welcoming you back whenever you're in the area.

Dear Elizabeth, Thank you for taking a moment to review your experience. Please know that safety is our highest priority, and we are always willing to address any questions or concerns brought to our attention. In the future, please do not hesitate to let us know of any issues as they arise. We hope you enjoyed the wedding you were in town for, and we look forward to welcoming you back for a better stay in the future.

Dear GLF1287, Thank you for leaving your five-star rating of our hotel. I am so glad to hear from you and to discover that you enjoyed your stay with us so much. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job. I am also glad to hear that you appreciated the high standards of cleanliness and comfort in our hotel during your stay. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. On behalf of our entire team, we thank you for your business, and we hope to see you again when your travels bring you back to the area!

Dear 639charityh, We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways, especially the service provided by our friendly staff; though I regret to hear that the closet doors and tub were not properly maintained. We're also sorry to hear of the issues you encountered during your stay. Thank you for bringing these matters to our attention and to assure you that your review means a lot to us and that we'll be using your comments to improve upon the guest experience. Please know that we value you as our guest and appreciate your business.

Dear 190freddyp, We are thrilled to hear that you enjoyed our location. We're also happy to hear that you appreciated the friendly service provided by our staff and our check in process. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience.

Dear jessicaeZ6292JD, We are pleased to hear that you appreciated our breakfast service and the friendly service provided by our staff. We are also happy to hear that you feel safe during your stay with us. Furthermore, we seek to give each guest a very comfortable and accommodating experience at the most affordable rate and we are thrilled to hear of our success in this ambition. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.