Best Western Plus O'Hare International South Hotel

I had a pleasant experience at this hotel that was booked for me by United Airlines. My flight was delayed and I got in late. I called the front desk at the hotel to let them know that I needed to be picked up. The driver had done his last run of the day but still came and got me. Jocelyn at the front desk was really nice and was the one that I had spoken to about the airport shuttle. My room was recently renovated and ultra clean. The bed was comfy. I went downstairs to get some hot tea and Tim who was manning the front desk at night was extremely helpful to me, finding items that I had forgotten to pack and he was also helpful in the morning. After the shift change, the next front desk person was also helpful with suggesting things for breakfast, etc. Plenty of breakfast choices. The drivers were both nice also. The only recommendation to management would be to offer Decaf tea bags for late arriving guests who would like a hot drink. Thank you hotel staff! You made my time in Chicago run smoothly after having a messed up flight schedule. I would stay here again if I needed a reasonably priced hotel at ORD.

Our stay at Best Western at O'hare was super nice, staff was really helpful and rooms are upgraded at good price

Conveniently located if You just want to relax / sleep prior continuing Your trip. Complimentary airport shuttle, friendly staff, good breakfast. Some restaurant plus a food court within 10 minutes walking time

Great staff, room was comfortable, I have stayed at this hotel two years in a row

No grab and go for airport travelers. Shirley only starts at 5:30 am. Convenient to the airport. Rooms fine. Beds good but pillows too hard and bulgie.

We booked this hotel because of it's proximity to Chicago O'Hare airport and the free airport shuttle service. We were arriving in the late afternoon from Europe and had a red eye flight out of O'Hare the following morning. It therefore came as a complete surprise - as we checked in - that the airport shuttle service didn't start until 5:30 AM despite flights starting to depart from O'Hare at 6:00 AM. We asked it if was possible to make it depart earlier and were promised to get a call back if the driver was able and willing to take us earlier. However, we never heard back from the reception regarding this. The swimming pool - one of the nice features of the hotel - was closed for renovation. The room was OK looking, but the noise level from the traffic outside was horrendous. Unfortunately the cleanliness of the sheet was not at it's best either (see photos) and the overall comfort of the bed was less than satisfactory. A big lump was sticking up through the mattress on the lower left hand side. We would definitely not stay here again.

LIES LIES LIES. You can do either 2 things, update your lying policy on a 24 hour shuttle (ITS NOT, ENDS AT 10:45PM and starts at 5:30AM) AND take your name off the “voucher list” for flights that get in because you already have really aggravated customers that are now rerouted and are needing to stay at your hotel after a tough day of crap travel, (which you won't do, get too much money from it). Yeah I'm frustrated and I wouldn't have left this review because offering a shuttle service is great, but the fact that you lie about it on your Google led me here.

Great experience, my first time in Chicago. Wonderful hotel. Front desk clerk Art is very friendly, professional and attentive.

(PART 2) As I am on my way down to the shuttle a friend of mine called while I'm on the phone with him. I reached the lobby and I noticed that the desk agent was there so to AVOID any confrontation, drama, or hostile behavior I go and stand outside in the cold thinking the shuttle is waiting for me outside. Once about 5 minutes pass I walk back into the lobby to see if I see the shuttle guy was in the dining area or near the front desk. He wasn't anywhere to be found. At this time the rude and unprofessional desk agent walks up and says “Do you need something?” (While I'm still on the phone talking to my friend he heard EVERYTHING) I said “Yes, customer relations said that a shuttle was leaving in 10 minutes and for me to come down so I can be dropped back off at the airport?” He says (very hostile) “NO! I told them you need to come down here and register for the shuttle!” I say “ Look will you just get the shuttle for me I'm just telling you what was said to me from customer relations. I really don't feel safe here and want to leave.” He then writes something on the clipboard and then slams it and says “Now I'm making you take the 9:30 shuttle!” Like are you serious?! (Now he's being a bully) ***At this time I'm ready to have another panic attack. I was just recovering from an episode I had in the airport earlier that morning where I ended up having a panic attack that was triggered from the treatment I received from the gate agent for United Airlines. Paramedics and airport security was called. So I booked this room so I could have some peace because my flight didn't leave until the next day. It was my birthday and the international trip was a gift to myself. Now it was ruined because of how I was treated in CHICAGO on a layover.*** He then walks pass me going towards outside and as he walks passed me he says “You're just an ANGRY BLACK WOMAN!” now once he says that I'm LIVID! I asked him “What did you just say to me? That's racist! How would you like it if I called you a wetback?” He walks back in and points to the camera and says “You see these cameras they're recording!” I then say “You keep threatening me with these cameras like you have a valid case! If anything it's going to show how rude, disrespectful, and unprofessional you're being!” Then the shuttle guy walks in and asks me am I ready and we leave. ***I have 4 witnesses it was 3 men sitting in the dining area eating breakfast that heard everything and my friend who was on the phone with me since I had gotten off the elevator to leave.*** ***I didn't hear ANYTHING as a follow up from anyone UNTIL I called and asked for an update because all I wanted was my money back for the room, an apology since I didn't even stay and the $35 I was charged for the shuttle to come and get me.*** All customer relations said was they can document my case and that the hotel manager did try to contact me and as I told them the manager didn't leave a message/voicemail nor did I even have a missed call or anything from them. So when I hung up with customer relations I sent a email to the CEO about my concerns and suggested if he could please look into it. Fast forward to today I received a generic, cookie cutter response that they was sorry about what happened and they have attached a report from customer relations saying that the manager claim the video/recordings was reviewed (Nobody but the hotel manager who's in cahoots with the desk agent reviewed/have access to the footage) and based off HIS review (hotel manager) the desk agent didn't do or say ANYTHING to me and the ONLY thing he heard out of ALL THAT FOOTAGE was me calling him a “wetback?” Lol! Are you serious???? and they're not giving me a refund!??? I didn't even stay in the hotel because I no longer felt safe and really needed to get out of there. The desk agent called me a “ANGRY BLACK WOMAN” and I said to him “What did you just call me? That's racist! How would you like it if I called you a wetback?” Now they are trying to flip what happened on me like I was the aggressor all because I'm black. It's sad! You guys are money hungry and are a so called multi-million dollar company and you don't want to give me my money back? Based off how I was treated and lied on ALONE should be valid grounds for a refund! I'll NEVER stay at another Best Western or their BRAND hotels EVER! Upon contacting corporate for Best Western. You can tell they don't care about how guests are being treated! I've NEVER in my life been so disrespected and the lying alone is a whole other level of ghetto! All I wanted was my money back and an apology. Best Western claims that their “brand” values guests? That's a lie! They don't even value or care about people all they want is our money! They hire racist employees! Stay FAR……FAR….FAR AWAY from their brand hotel. My lawyer has been contacted :)

The location is close to O'Hare so the shuttle doesn't take too long. We did have a frustrating time getting hold of the hotel for a shuttle pick up from the airport but we finally got a call through. Arranging a return trip with shuttle was much easier and the driver was quite friendly. The rooms are clean. A back room is preferable to avoid street noise but the beds and pillows are very comfy and we selected a room with a tub to relax in. The efficient manager and desk clerks are friendly. The breakfast food selection is good; the pool is non existent and apparently it is a storage room right now. Some hotel guests do not respect the other guests in the wee hours of the morning but it did not stay that loud for long so I did not call the front desk to complain. We also ordered food from Angelo's(?) and the portions were huge. KFC isn't too far from the hotel.

The best thing about this experience with this hotel was the driver from the hotel to the airport. At the checkout, the man just sat there with his legs up on the desk, reading some paper or his phone didn't give a care in the world very rude like he was still in India or somewhere I was just extremely disappointed with the whole experience and while I was sitting having coffee, I spoke to the other guest and they felt the same way.

No 24 hour shuttle. Caused problem, as shuttle stopped at 1100 pm. Was told upon booking that it DID have a 24 hour shuttle. Plane arrived at 1230 and got the nice surprise, causing the extra expense and hassle of calling Uber. Requested a $50 refund amt on room and was denied. Was offered a room upgrade and late checkout, but I dont think that was sufficient due to the grave error on part of hotel. I was counting on the free shuttle, and that was why I booked the room. How can a hotel be so incompetent to provide this incorrect info? Not a good situation.

really down the road from ohare, about 10 minutes or so. No pool. Breakfast included is hot and cold foods. Small eating area. Cheap stay

Bring your own Nat spray.Hotel has none.We went to Menards to buy spray and sticky traps.Coffee k cup was disgusting. I spent 15 trying to clean it out then it was questionable whether it was safe to use.

place is a disgrace...rooms are run down, smell of weed everywhere, elevator was unsafe and to top it off was told if you needed the shuttle more than once there was a charge.....best western will be hearing about this and i will make sure there franchise name is revoked!

For your own sanity, do not stay here! I have no idea how they advertise this as a Best Western Plus. Dirty rooms and some of the worst customer service I've experienced in my life. The hotel advertises 24 hour shuttle service. Our flight was delayed several hours and by the time we landed (around 12AM) we called the hotel and were told by the man at the front desk, Ishmael, that the shuttle was not running and there were no drivers. He said, verbatim, that it was “our fault for not going to the Best Western website and searching the shuttle hours” - well it's advertised as 24 hours, so why would I then go and fact check your own advertisement? This hotel should be removed from booking services because of false advertising. After seeing every other hotel shuttle go by (even for other Best Westerns!), we spent $50USD on a taxi to the hotel. Ishmael couldn't have given less of a care in the world if he tried. He was hostile, annoyed, flat out rude and told us to talk to the manager in two days. In the morning, on our way to the airport, the kind shuttle driver (who doesn't even work for Best Western!) told us he had been called this morning because Ishmael had had a falling out with the previous shuttle driver. Ishmael blamed us for not reading the website when in actuality the shuttle service did not even exist. But fine, at that point in the night, we accepted that we'd talk to the manager about this later and go to our room. Upon our arrival, we see hair in the bed and pubic hair in the bathroom. Dejected, we went back downstairs and told Ishmael this around 2AM. He took no responsibility and said he was fully booked so he couldn't move us. He said the room was not dirty, but that the housekeepers hadn't cleaned it properly - is this not the definition of dirty, Ishmael? He said housekeeping would clean it in the morning - but why would that matter, we were leaving at 7:30AM and would have to sleep in the hairy bed regardless? He offered a refund for the room, however it was 2:30AM, there was nothing else available nearby and as two young women we didn't feel comfortable going out to search for another hotel or having to spend even more money on an uber to another hotel. Ishmael showed zero empathy, did not apologize once and instead seemed annoyed with us. We were tired, and as two young women in our 20s, we had never experienced something to this level of absurdity before. My father called the hotel and Ishmael told my father “don't get personal with me and tell me to imagine if it was my sister in this situation - I'm trying to help your daughters.” He gave us two sheets, no pillowcases, and said we could change our own sheets. He gave us absolutely no reassurance that we would get a refund of any kind. Exhausted at this point, we went and changed our own sheets and went to bed. When we got home, we tried for several days to contact the manager Raj. He avoided all of the calls and was conveniently out or on meetings at all hours of the day. A different employee told us that Raj refused us any kind of refund. Choose literally any other nearby hotel that actually provides a 24 hour shuttle and has employees that show an ounce of kindness and empathy towards their guests. Best Western needs to intervene at this hotel and get new management, Raj and Ishmael have made it a giant stain on their brand.

If I could give this hotel zero stars, I would. I prepaid for my stay through Booking.com, yet when I arrived, the hotel charged me an additional $569—despite me informing the front desk multiple times that I had already paid. That charge has still not been refunded, and it completely ruined my trip by wiping out all my spending money. No one at the hotel has taken responsibility for this error, and I was brushed off when I asked for help. As for the room—it was disgusting. It reeked of mildew so badly that we had to go out and buy Febreze just to tolerate it. There were hairs everywhere: in the sink, the hot tub, the shower, and even in the refrigerator. I ended up spending the first two hours of my stay bleaching and scrubbing every surface just to feel comfortable enough to unpack. The room had nails sticking out of the doors, poorly patched holes in the walls, and the carpet and flooring were clearly installed incorrectly. Half the room was completely dark due to poor lighting, and the overall atmosphere was unsafe and unwelcoming. The blankets were the thinnest I've ever seen, with barely enough pillows for two people, and one of the blankets even had what looked like a blood—or possibly ketchup or BBQ sauce—stain in the corner. Parking was limited, our room keys stopped working every time we left, and the staff seemed more focused on flirting behind the counter than helping guests. This was one of the worst hotel experiences I've ever had. Between the double charge, the unlivable room conditions, and the total lack of professionalism, I genuinely believe my room should have been comped. Do yourself a favor—skip this place entirely.

"I recently stayed at this hotel for a trip, and it truly felt like a home away from home. The room was cozy and comfortable, with all the amenities I needed. The staff were friendly and welcoming, making me feel right at ease. The hotel's location was also perfect for touring the city. I'd definitely recommend this hotel to anyone looking for a relaxing and convenient stay."

Had an amazing stay at the hotel with my family! The room were clean and spacious, staff were friendly and helpful, and the amenities were 100% efficient. The location was also perfect for exploring the city. I would absolutely recommend this place for a family vacation.

It was a great experience lodging at Best western hotel 🙂. It is a nice place to be, the environment and dishes was awesome. The warm welcome of the staff happens to be one of the reasons that encouraged my three days stay there. Highly Recommended! 👍

1. The hot water didn't work 2. The carpet was dirty, stained and gritty to my bare feet. 3. The bed board was badly damaged, 4 The bedside table electricity didn't work. 5. There was a speck of blood on the trash can.6. I was told maintenance would check the water flow but, they never came.

Nasty, overpriced hotel without the promised amenities! Do NOT BOOK, especially if you need the airport shuttle! We stayed at the Best Western Plus O'Hare International South for one night on a 12-hour layover and it was hands down the worst experience I have ever had at a hotel. I called the hotel before my first flight boarded to inquire about the airport shuttle. I was told by the front desk agent to “call when you arrive at the airport shuttle pickup spot and we will send one immediately.” When we landed in Chicago, we followed those instructions. I was stuck on hold for over five minutes. An airport employee also tried to help us call, and he was immediately hung up on. When the desk clerk finally answered he said it would be at least a 35 minute wait for the shuttle. The hotel is only a 13 minute drive from the airport. We ended up waiting a full hour for the shuttle, rather than the promised 35 minutes. All the other hotels' shuttles had come and gone at least twice by then, including the Super8's shuttle. Our “Shuttle” was not a shuttle at all; it was a mom van with only seven seats and did not match the visual description provided by the front desk at all. Even with traffic, the ride took only 15 minutes so I still have no idea why it took a full hour for our shuttle to arrive. When we checked in at the front desk, we tried to arrange for the shuttle to be ready for us early in the morning to return to the airport, but we were informed that the shuttle would not be running before 5:30 AM, so we were out of luck for our 6 AM flight. This was naturally upsetting because we had selected this hotel over options that were closer to the airport, nicer, and less expensive just so we would have access to the 24-hour shuttle that was advertised. We asked the front desk why the hotel was falsely advertising a 24-hour shuttle and we were told that the shuttle has not run 24 hours since COVID, and the hotel has not bothered to change the information online in the 5 years since. He said that the hotel branch could not fix the information without corporate. We had no other choice than to go up to our room at this point since we had made a non refundable reservation, and to our horror, it was filthy. There were weird spots and stains on the carpet, and even worse, hair all over the bathroom floor and in the shower, including lots of pubic hair. Clearly the bathroom had not been cleaned at all. So we then had to go back down to the front desk to ask for the room to be properly cleaned or to be reassigned. While there, we witnessed him ignoring the ringing front desk phone (there were no customers in the lobby as we approached and we could hear the phone all the way from the elevator). This is likely why we couldn't even reach out to get a shuttle right away. He ended up moving us to a new room. The new room, to our displeasure, was an adjoined room, and the guests on the other side of our door were very loud and rowdy. At this point, it had been almost an hour trying to deal with this mess and we had missed our dinner plans, so we did not even bother with the unhelpful and apathetic front desk clerk for the noise. We grabbed a quick bite, came back and yelled through the wall at the other guests to shut up, and had a few restless hours of sleep before being forced to purchase a Lyft to the airport, an additional fee we were never supposed to have to incur with the hotel's “24 hour shuttle.” When I reached out to the hotel after the stay, I was essentially told to kick rocks. Corporate will not accept any responsibility over this individual branch and they claim that it is the BRANCH's responsibility to update information online. The branch also refuses to accept any responsibility for the lies it uses to advertise and for the unpleasant stay. The branch also tried to apologize that “I was unable to find the shuttle.” Yes, they are really trying to gaslight their way out of this. Do not stay at this hotel, and honestly, do not stay at any Best Western at all! This is a brand with zero integrity.

This is by far the worst/sketchiest hotel I've ever stayed at. My wife and I stayed here the night before we flew out to Los Angeles. We chose this hotel because it was affordable and offered parking and a shuttle to the airport. It also had decent reviews. When I arrived, I noticed that the hotel seemed a lot more run-down than in the pictures. Then my wife and I went to the front desk to check in, and the two front desk workers were nice but extremely disorganized and clueless. We showed our ID's and asked about the shuttle and about leaving our car in the lot while we were gone in LA (Which was included with what we paid). And they proceeded to look for the car park form for like 20 minutes while my wife and I stood there awkwardly. Then they manage to print the form, I fill it out, and I hand it back, and they said "You have to put your room number down". We look awkwardly back and say "We never got a room number." Then one of the workers said, "Oh yeah, here is your room number and keys." I was stunned. So in all that time fiddling around for the form, you couldn't have explained the amenities in the room, let alone what room we were in? Ok...? We go to the room, and right off the bat, the door handle looks damaged and broken, then we enter and the room looked nice on the surface when you enter, but your eyes deceive you. I used to work in hospitality, specifically as a room inspector in the housekeeping department. I inspect every room I stay at when I travel, and I'm glad I did. I checked the bed first and right away spotted multiple hairs, including pubic hairs, and this was just on the top of the bed, not the underneath sheet. Then I pull off the blanket and same thing underneath, but there are EVEN MORE random hairs and worse of all mystery stains and cigarette burn holes. After the bed, I checked all the furniture, and there were hairs, stains, and fingerprints on all of it. Lastly, I checked the bathroom, and there were long black hairs on the shower handle, and when I checked the toilet, there were pubic hairs on the seat. I was absolutely disgusted. Then I went right away to the front desk, let them know, and they seemed unfazed. And I asked if someone could re-clean the room and put clean sheets on the bed, and they said "No" because it was too late at night. So I asked, "Can I at least get a set of clean sheets?" They said, "Sure." Then the front desk person was gone for at least 20 minutes looking for sheets. I finally got some sheets when back to the room and was about to put them on when I noticed MORE HAIRS on my "CLEAN SHEETS". I was stunned that this could happen. I immediately looked for other options and found better accommodations. We checked out, this time, the guy who was working looked like a manager, he was dressed in a red polo that said "Best Western" ( I forgot to mention earlier that all the other workers were wearing normal street clothes). So we told him all the things that happened and that we were checking out and taking our car somewhere else. And he proceeds to ask, "Did you tell the front desk about this?" And i said "Yes, we told them about all our issues and they didn't seem very helpful." All he said was "Ok, have a nice day." Our jaws dropped and we just got the heck out of there. Not even an apology. I write this review as a traveler who wants fellow travelers never to experience what my wife and I went through. If this deal for the hotel stay, parking, and shuttle seems too good to be true, IT IS! Stay far away from here! Go to a reputable hotel, spend a little more money, and have more peace of mind. PS. The parking was sketchy too, all the cameras are dated and look like crap and people were hanging out in the parking lot all night talking loud. Not to mention all the homeless people around the area begging for change. It was an open lot, too. Secure? I think not

An airline put me up here when I had a travel delay. After waiting more than 30 minutes for the shuttle, a small beat up van picked us up. The hotel was dingy, and dirty, the type of motel I would think rents their rooms by the hour. The room door wouldn't open for my traveling companion, even after getting two additional keys. At 5am we were downstairs to catch the first shuttle back to the airport even though my flight wasn't for hours, because they only run 1 shuttle per hour. The place was just awful. I am writing a letter to United Airlines telling them they should not refer any more passengers to this hotel. If this is your only choice, stay at the airport.

An airline put me up here when I had a travel delay and the hotel and room was a living nightmare. Big bugs crawling all around the bathroom floor. I closed the bathroom door thinking maybe it'll keep the bugs inside. At 1am I had to go to the bathroom. The door wouldn't open and I had to call the male desk clerk to the room to open the bathroom door which would not unlock. As a woman traveling alone I felt very unsafe in the hotel. At 5am I was downstairs to catch the first shuttle back to the airport even though my flight wasn't for hours. I couldn't remain in that room another moment. And when I got to OHare and grabbed something in my bag a big bug had crawled in there too despite me placing nothing on the floor. Place is nasty.

American Airlines put us here because they cancelled our flight. It was a comp. The room was fine, comfortable, staff was fine and helpful when needed. However, the hand towels were shredded and not in good shape. I don't know why you would give customers towels like that. Also, the house phone to call the font desk was not working-dead.

There was a glitch on the Best Western website that caused a double booking/charge, which I was unaware of - NO ONE mentioned a second room when I came to check in at the front desk. Received NO refund and explanation only after calling 5 TIMES!

We weren't happy to be stranded in Chicago due to a missed connection for our dream vacation to Iceland but our clean and comfortable accommodations and the friendly staff helped us make the best of the situation. After a long and frustrating day of airport delays we were able to enjoy a quiet and relaxing night's sleep and a very nice complimentary breakfast.

Rooms were clean and service was great, Front desk person was very helpful at the check-in time, helped us scheduling shuttle for right time so we do not miss our flight, In the morning, breakfast was simple but fresh. Shuttle driver dropped us at the correct terminal and whole trip was smooth.

Upon arrival their was no greating. Went to use women's restroom in common area and what appeared to be a homeless man coming out of women's restroom. Common areas had peculiar smell. Very had to understand front desk worker. Had airport shuttle lined up and the driver never showed up , the did call us a Uber driver.

I hope they never lose Art at the front desk. He made my stay perfect. As someone who normally does no less than 4 stars. This last minute reservation surprised me. I didn't know you could get concierge services from Best Western. He helps with bags and everything! Thank you again Art. Anthony was and amazing shuttle driver. I wish they had the option to tip the shuttle via card. I don't ever carry cash.

Staff was extremely helpful and caring about our stay. Everything is perfect and parking is really easy with convenient access to supermarkets, banks, restaurants etc.

Rude customer service and broken toilet. The front desk staff stated that I can use the restroom in the lobby for the night.

The hotel fulfills its purpose if you are stranded at O'Hare airport. It is nice to finally take a shower or bath and rest after hours at the airport, but getting to and from it may cause more headache than expected. We waited over 35 minutes longer than initially told over the phone, reportedly due to busy drivers and because it had just started to snow. About 1 hour total. When he arrived, the driver wanted my teenage son and I to put a 3 and a large (half my size) 5 year old on our laps, without seatbelts. This is illegal and we refused, but they were still crammed into one seat, uncomfortably sharing a seatbelt. We sat 4 in a row with 3 seats. Another couple with a large service dog occupied the row in front of us, which only left the front passenger seat open, and yet the driver wanted to accomodate another family of six on the same trip!!! That was absolutely insane - and denigrating. We are not luggage you can stack on top of each other. Luckily the other family took one quick look inside and told the driver that no way, they'd wait for him to return. We needed to return to the airport in a few hours, but during check in the front desk person told us that the van was already booked solid for that morning. We'd have to get there (and pay) on our own. So be mindful of this when booking your stay at this hotel.

We had a great stay. The staff went out of their way to make welcome. We enjoyed our room and the hotel was close proximity to the airport made it very easy for us.

This room was lower price so I was not expecting exceptional but…The rooms were outdated and marginally clean. I did a stay-park-stay. The first check in was delayed as they worked through a person in front of me on speakerphone having their room mysteriously canceled and then being charged more. The parking spaces were very small and several cars had antitheft devices on the steering wheels. on return we called at 10:45 for a shuttle and was told it would be there in 20 minutes ( after taking my name and confirming my reservation) After 50 minutes we I back and was told the shuttle doesn't run after 11 o'clock and they will not be picking us up. I spent $25 on an Uber. when I arrived, they said my room had been canceled two months earlier. I did not initiate this or change the reservation. They had the same room available, but would not honor the original price and wanted to charge me $36 more (The same issue I overheard when checking in the first time). I absolutely would not stay at this location! Spend a bit more for better and guaranteed service. (I have done park and fly many times and never had such dismal/ unreliable service). I drove home at 1 am rather than stay here.

Driver doesnt have license when she drove us back to the airport and dont speak english. The receptionist Arturo told her to drop us off in the cold because they got caught allowing illegal drivers...

I called the hotel 5 times on 1.12.24 about 10pm to get a shuttle from the O'Hara Airport. Nobody answer the phone. I have to take a cab to the hotel and I paid $24 for the ride. In a policy of the hotel the shuttle from and to the Airport is included in the price. When I arrived in the hotel the guy at the front desk was very rude and he said that I didn't call the hotel even I showed him on my phone that I called 5 times. I think you should give me the $24 back. I will not recomend this hotel to anybody. If the guy at front desk don't know how to talk to customers he should work somewhere else. Thank you for your bad service.

We booked as a layover for O'Hare and then i started reading reviews and thinking oh no! The hotel is about a 10 min drive (shuttle from here for a very reasonable $20). WE had a king room with microwave and fridge and yes the sink was in the room not the bathroom but this is just an older building layout i guess (stopped in old US hotels where it is similar and considered charming!) Check in was quick, lady on reception very helpful. The room was clean and spacious - i think it was like $80 or something a night which is exceptional value for what you get. It is on a highway but no noticeable noise from this. If you want to order things like uber eats - its all close by.

The room needs renovation. Both beds in the room smelled stinky, should have been replaced long ago. Towels very old, should have been replaced as well. Breakfast ok, typical BW quality. Airport shuttle once per hour not convenient and vehicle rusty, not comfortable at all.

Overall, we enjoyed our stay. The breakfast was fine, the room was clean, the bed was comfortable, and the staff was very friendly. The indoor pool was closed and there was no laundry room. They gave us water upon check-in and check-out, which was appreciated.

We stayed in the hotel and used the shuttle to take us to the airport. The hotel rooms are average. The air conditioning system is old and not efficient. The breakfast is below average, few choices. When we came back , I had to wait 40 minutes for the shuttle. The van was small for us. The driver picked up an other passenger although I told the hotel receptionist that we are 6 people with luggage. We had to put the luggage on the car seat. When I complained, the answer was , “ No body hurt , it was just inconvenience “

I stayed at this location to get closer to the airport for an early flight the next morning. I should have turned around the moment I pulled up. There were random men at the front entrance loitering and smoking weed and hanging out in a big white van with no windows. Once I went up to my room, I found it to already to be occupied with the door propped open. Come to find out it had been broken into by nonpaying guests who were invited there by a guest who had propped open the back door and invited his friends to come to have a "smoke party". The front desk didn't even notice all this was happening even though there are camera all over the hotel and the screen is at the front desk. The security guard, who apparently didn't notice this activity either worked to clean the situation up and get everyone out that didn't belong however, they were still hanging out in the parking lot for hours after. The entire hotel smelled like weed and was extremely dirty. Avoid this location, spend the extra money to stay somewhere safer.

Breakfast was so bad that common food items were not provided such as bagels and sweet stuff. You have to ask for a yogurt. Sometimes no coffee. Rooms are so loud because it is right beside a highway. Every semi truck does engine break in the night when passing that made us feel like sleeping on highway. We had to use ear plugs to sleep.

Very kind driver from the airport. Calls himself the crazy Puerto Rican driver. And front desk staff very helpful. Good coffee machine. Nice comfortable mattress and shampoo, lotion, and conditioner. Assistance with my first Uber booking.

Stayed 2 nites pre collecting our RV for Route 66 as depot very close to hotel. Shuttle staff Daniel & Chris were SO helpful and friendly. Breakfast was excellent,Art kept the hot freah eggs/sausages/coffee etc. topped up. Took the blue line from airport into city for sightseeing, shuttle picked us up on return, no problem. Even dropped us at RV depot with all our luggage. Location worked for us, yes it's on a 24/7 busy road but it was clean and good value.

Certain perks are given to members and this was not meet. The bed was in rough condition could not get comfortable to sleep. The pool was broken, I think it should be communicated with the customer, we chose the hotel because it says it has a pool.

we flew from San Francisco to Chicago to visit family, this hotel is very close to airport, room was clean and it had fresh linen smell, we got shuttle to and from airport, check-in was easy and desk person was friendly.

Stains all over the room. Curtains burned by cigarettes. It smelled like feet in the whole room. Electronics including the fridge were not plugged in. There was USED towel left on a rack! The woman that checked us in treated us like idiots. Please don't stay at this location that is the farthest from quality service.

We checked in to the hotel and the front desk person was not kind with her attitude. Then, we got to our room and there were things left behind from other guests, stains on the walls, and the overall cleanliness was not okay. When trying to check out the front desk person continued to have attitude and was not very helpful or empathetic towards the quality of the cleanliness or dissatisfaction.

We stayed here 5 nights it was really good stay and staff was friendly and rooms were clean and we got room service everyday, breakfast was fresh with scrambled eggs, waffles and cereals, definitely ll come back when I am in Chicago

We were hesitant to book because of the mixed reviews. We are glad we decided to stay here! We used reward points to book if this is important. Our stay at this hotel was exemplary start to finish. We were picked up promptly at the airport by a friendly hotel shuttle driver who made great conversation and had 30 years experience as a local cab driver. We were greeted at the hotel by friendly front desk staff who promptly checked us in. They sent a staff member back to our room, before we went back, to personally check it was clean and ready - a nice gesture we have not experienced elsewhere. After we thoroughly inspected for any negligence, we found the room to be very clean from the bed, to the TV clicker to the bathroom. No stains, bugs, or trash as some others reported. A few hard to reach cobwebs on the ceiling were no issue for us. We took bus 330 after check in to the Rosemont CTA station ($2.25 one way) to catch the blue line into the city. When we returned and retired to our room, we slept very well in the comfortable bed. The next morning, breakfast was very good - better than most BWs we have stayed at. Fresh eggs, waffles, sausage and potatoes; healthy opions included various fruit, juices, toast, yogurt. Good stuff. Following breakfast the front desk allowed us to store our luggage, after check out, from about 11am - 4pm as we went back to the city before an evening flight. We returned with no issues with our held luggage, and they confirmed our IDs for pickup. The same shuttle driver took us back to the airport and the experience was again great. Takeaways: Pros: Exemplary hotel or shuttle service experiences, exceeded our expectations! Great value. The hotel is close to the airport, however comfy and quiet. We will stay here again. Cons (none related to hotel service or BW): The hotel is not convienient to the L or Metra trains, though there are connecting buses. Public transit to or from the city to the hotel took at least 90 min and cost around $10 each way. This is compared to a $30-45 rideshare service, or $50-60 taxi that would take 45 min each way depending on traffic.

We stayed with my Family for four days while attending the Show at the Convention Center. Raj who checked us was excellent. Friendly, accommodating, and patient. The rooms were clean and had a microwave, and fridge, Clean showers. Thank you.

We had very good stay at best western plus located close to O'hare airport, Building looks old from outside but staff is very well trained and smiles and greets from moment you walk-in, gives you all information you need at the check-in. Room was clean and well maintained, bed was comfortable. we also used shuttle service to ride to the airport, shuttle van was small but it was right on time.

Good hotel near O'Hare airport, we stayed last week for family reunion and we needed something close to O'Hare airport, check-in and check-out was lighting fast, desk person was super helpful, Room was clean and spacious. breakfast was good too. they might have carpet update coming up soon.

the hotel is aged, very aged. quite dirty and old looking in all common parts. breakfast is poor and the dining is bad smelly dsince the kitchen is just next door. bed lining and towels are aged too and with plenty of spots. shuttle to airport should be free of charge but it costs 15USD (honestly they did not charge me all lifts I took) and the car is even more aged and ugly of the hotel. room are noisy since the train station closeby

Worst hotel ever of this brand. Room dirty, smelly and outdated. Carpets dirty. Bathroom dirty with parts missing and plaster falling off of the wall. Limited lighting in the room. Was checked in to a room. Came back from dinner to find that the clerk had given it to someone else. Had to change rooms. Breakfast was disgusting! Eggs were cold and green/gray. Potatoes were mushy and cold. (Supposed to be tater-tots.) Limited selection. No pastries or other sweet rolls. A jar of peanut butter was on the counter. The health department should pay them a visit. A surprise "Energy" charge appeared on my final bill. Was not aware of it or know what it is for. Have never been charged anything like it before and other branded hotels. Stay away!

This hotel has everything you need and is in a good location. Very clean rooms and friendly staff. This is our favorite hotel when we come to Chicago! We highly recommend it!! You will not be disappointed.

we had good stay with park sleep and fly package, Arrived with car packing, front desk was friendly and helped us scheduling shuttle for next day, Rooms were clean and had sufficient amenities, had good breakfast before leaving for airport, Shuttle was at the airport within 20 mins upon arrival, overall everything went well as expected without breaking our wallet.

Stayed here for one night for the event in Chicago, front desk manager (Indian guy) let me check in early without charge, gave me room on quiet side, helped me getting into downtown, room was very clean and spacious, breakfast was good too.

I was there for family reunion and it was close to ohare aiport with shuttle service, Front desk was sweet and friendly. Room was clean and spacious with all required amenities, Desk person made sure we liked room, had a good sleep and woke up with good waffle smell and had good breakfast.

WARNING! Do Not stay in this hotel with the park-stay-fly package. When I came back to pick up my car, I found the catalytic converter was cut off and stolen. The hotel would not take any responsibility for this except providing surveillance video to police for investigation.

Room was clean and staff was friendly, they went above and beyond to help us, breakfast was good too with fresh fruits and hot waffles, we also used shuttle to and from airport and driver was very funny

The room was dirty had a bad smell bad lady lighting picture, coming off the light hair all over the bathroom for mold in the bathroom chair falling apart right to ride to the airport not as advertised bad vehicle

Gross. Smells like smoke, hasn't been vacuumed, poor quality of everything. Close to the airport and offers a shuttle, so that was good. Also, it didn't cost $300, so that was good too. And so on and so fourth.

Very good stay. Clean room spongy bed, clean towels and sheets, toiletries, iron, hair dryer, microwave, coffee. Wished they had bottled water though. Breakfast was surprisingly very good, eggs, sausage, toast, make your own waffle, cereals, juices and coffee. Quite impressive. Area safe and about 15 min drive from the airport. Very good!

Had to book a hotel by Ohare airport. Stayed for 2 nights. Staff was very nice (both at the reception , and especially I'd like to mention Lady and Raj who were so friendly serving breakfast (which was very good too). Room was clean. Was happy to have a little refrigerator and microwave in the room. All in all I was very pleased. Thank you !

This hotel was close to the airport which is why we chose it. We found the hotel was clean and the breakfast was good. Even though our reservation was for four people, our room did not have enough towels and wash cloths for all of us. We had to request and the hotel then gave us enough sets. I would think that the room would always have enough sets of towels for the number of people staying in a room. We also found this to be an issue at another Hampton Inn that we stayed at while on this trip.

TLDR: Moldy, dirty, and unsafe. Do not stay here. We booked this hotel as part of a park/sleep/fly package because it had decent reviews and was close to the airport. Whoever left the positive reviews must have mistaken this hotel for another, because there is nothing good to say about it. Upon arrival, we knew we made a mistake, as the exterior was rundown, the hallway carpets were dirty, and the elevator was shaky. But it's the room that really counts, and ours left such a terrible impression that here I am, writing my first-ever hotel review in hopes that you, the reader of this review, do not make the same mistake I did in booking a room here. The door handle to our room was broken, which was our first room-specific sign that this was going to be a Bad Stay. When we walked in, the room was dirty, so my husband and I stripped the bed in search of bed bugs. Luckily, we found no creatures crawling in the mattress. Instead, however, we found some other less-than-pleasant surprises. Crumbs covered the bed, hair was on the pillows, and a large stain spread across the foot of the mattress. When lifting the mattress to search underneath for bugs, my husband uncovered a colony of mold growing on the bedframe. Despite all this, it was too late for us to find last-minute accommodations elsewhere, and we didn't feel safe sleeping in our car, so we braved the night there. The next morning, we took the earliest possible shuttle to the airport, but the driver was late. When he showed up, the “shuttle” that he escorted us to was notably in rough shape. Most of the dashboard lights were on, one of the seatbelts didn't have a buckle and was thus unusable, and a door handle was completely broken off. The journey felt unsafe, but luckily, we made it to and from the airport in one piece so that I could write this review for you. Please do not stay here. Your health and safety are worth more than a seemingly good park/sleep/fly deal.

I booked this hotel thinking that Best Western was a trusted brand. We needed someplace close to the airport because we had an early flight. As soon as we drove up, I knew I'd made the wrong choice. This property is not in a nice neighborhood. The staff was nice enough, but the room was horrible! The sheets were ripped and stained, the towels were stained. The carpet looked dingy and dirty. My son woke up covered in bug bites. I will say I was glad we didn't hear planes flying overhead.

Imagine checking into your room late at night just to find a bed bug in your room 2 hours after checking in and you feel something crawling on you just to get this response "Thank you for patiently waiting Allison, I've finished the call with the hotel, we spoke with Ismael from the Front Desk who advised us that tomorrow they will provide you another room and also, he advised that he is unable to approve the refund of this reservation, my sincere apologies, my recommendation is to speak with the manager tomorrow and verify other options with them, in case they approve the refund you can provide the name of the manager and we can continue with your case." I wish I could upload the videos... Bugs on my body, in the beds and pillows! I even took a bug to the front desk I killed with a napkin. Horrible experience! Checked out immediately. Me and my family was outside with our bags in our pajamas making accomodations because it was so disgusting!

I always stay at this hotel when leaving Chicago to go home. It is always very clean, room is always the same, I just love their staff as they are always so friendly and if i ever need anything they always get what I need.

The staff were very helpful, the rooms are clean, though quite dated. Located very close to O'Hare, so very useful for transitioning passengers. A decent variety of restaurants are within walking distance, as well as grocery / convenience stores. Close enough for quick freeway access

We were able to reserve a room on very short notice for an unexpected delay overnight at the Ohare airport. The room was reasonably priced compared to other hotels in the area. Free shuttle from and to airport. Breakfast. I will choose this hotel to stay on my next trip to Chicago. Grateful experience overall

Great location but towels and sheets bed to be replaced. Had to ask every day for a second set of towels. The sink didn't get cleaned once in 5 days and nether did the bathroom floor. The shuttle to the airport was the main reason for staying there so we could get downtown on the L train but the van bends to be replaced before it breaks down on the way. Breakfast was ok but one day there was no fruit.

Nice place and staff were very helpful. We used the park and fly reservation and felt confident about security of our vehicle. Could use an updated bathroom, it was a bit worn but nice enough for overnight.

Husband and I had a wonderful 2-night stay. Hotel is clean, extremely convenient to all the sights, and had a great front desk staff. Bed was comfortable and the breakfast was awesome..Eggs, sausage, oatmeal and bagels. In every interaction we had with them, they were friendly, helpful, knowledgeable, and professional. Had a room on the 4th floor, facing Residential side - it was quiet. Great stay - highly recommend!

Have stayed at this property many times over the past several years. Can no longer recommend this property and will no longer choose to stay here. Seems COVID has really taken a toll. Hot water not working in bathroom sink. Could not turn off the heat. Breakfast was not replenished when needed. Hotel is under new ownership. Hopefully they can/will turn this around.

We stayed at this hotel while vending at the convention center during MFF in Rosemont. The fridge was missing in room 411 when we arrived so they had us go to another room. That rooms door was broken and the room was open when we arrived. We took the fridge from that room and returned to room 411 with it. It was not until later that we realized that the toilet did not work. We tried filling it with water but it did not help. The bathroom smelled really bad from the toilet. There were also yellow stains on the pillow cases and red stains on the carpet. The juice machine was out of order for breakfast so they had a watered down container of OJ instead. I guess this is what should be expected at about $79 per night though. There was a Starbucks across the road so that was a plus at the very least.

It was horrible. I can't believe that Best Western has there name on this building. I had a package shipped to the manager and she received it but they lost it. I'm out the money. Manager is never there and won't return calls.

Who ever hired them , should be fired-your staff need to be taking some kind of classes to learn how to speak with your customers, your staff talking to you like they are your boss and you need them and looking down on you

I was in town to attend a work training which ended each night at around nine. On Friday, I didn't get to the hotel until 9:30 or so, and immediately I could see that the lobby wasn't really clean and everything was very run-down and in disrepair. The pool was closed and being used for storage. There was painters tape across some of the exit doors. Someone was on the phone complaining to the manager while I waited to check in. When I went upstairs, the elevator was visibly dirty. The hallway windows were open and had no screens. In my room, the chair was broken, the bathtub faucet was broken, the sheets, towels, and bath mat had been laundered but all had stains, and the room smelled. I ended up turning off the air conditioning for the duration of my stay, which helped, but my window also had no screen. The cable on the TV wasn't working and was all fuzzy and pixelated. It was bad enough that I checked the mattresses for evidence of bedbugs and wasn't comfortable putting my belongings on the floor, but at that point it was so late I just stayed, though I didn't sleep much. The next day I put all my things in my car, thinking I could look for another hotel during the day if I had time. I left a Do Not Disturb sign on the door so no one would enter. We worked right through our meals, so I didn't have an opportunity to change hotels, and I again didn't return until near ten. I told myself they'd already charged the card, I didn't want to drive around an unfamiliar city searching for a room late at night, and I could deal with it for one more night. The room appeared untouched. I put on my pajamas and got onto the unmade bed, where I put my toes under the folded down covers. My toe touched something wet, then bumped something hard. I jumped out of bed, pulled back the blankets, and found a fresh beer bottle leaking beer onto the sheets. I packed in a hurry! I called my husband, who started searching for a new room online, and went to speak to the manager. She didn't seem particularly surprised or upset. She was the only hotel staff member I'd seen on my way out that morning, and I'd watched her clock that I had all my stuff, so make of that what you will. She gave me the runaround about a refund, and is currently doing the same to Priceline. I will never stay in a Best Western again. If this is the franchise bar, it's dangerously low. That said, the Hampton down the street was perfectly lovely, and a coworker who stayed in the Four Points Sheraton likewise had no problems. Another attendee at my training told me Sunday she'd stayed at this location also and had ended up tracking down a friend and sleeping on their couch Saturday night because she was afraid to return.

I was at this hotel in September for the holiday. I was a little skeptical but when we arrived I saw that the airline pilots and stewards were checking out. I thought, if they are here it must be good! I was not disappointed! It's reasonably priced, the host was friendly, the food was good, the room didn't have a smell and the room was great compared to other high priced hotels! We had to drive a short distance to downtown Chicago but it was worth it. There are lots of restaurants, stores, Walgreens, etc. on the street so if you need anything it was not far to get to. Stay here! You want be sorry!

I have stayed at several best western properties across Canada, and this Best Wester "PLUS" fell extremely short of the quality I would expect from Best Western. The elevator smelled, the hallway leading to our room smelled like pot and smoke, and our room smelled like someone had explodes a can of cheap air freshener. It was absolutely terrible. We had to sleep with the window open (and as a result were kept awake by train and other noise). There was almost no water pressure in the shower, and the toilet required several attempts to flush.

Had an early flight and needed a place that was clean, comfortable, had free parking and was close to the airport. Check and check - front desk was super nice, place was clean and bed was comfortable. Super close to airport. We needed to drop off our rental car and location was 10 minutes away.

Booked at the hotel for few days while in Chicago with my husband so opted for a jacuzzi tub. When I checked in the room had a bad odor and we were never transferred to a different room. Lady in the front desk not helpful at all.

Non smoking rooms were completely smoke smelling. Interior needs serious upgrading. It felt dirty and dingy. It was not too bad of a price but you didn't get much for what you paid. Then grab and go breakfast consisted of a muffin and old orange. Would only recommend if you don't care too much about where you are staying

Rooms are always clean and well organized. I really really enjoy the quiet time spent in this place. I strongly recommend you book a room. The area offers lots of restaurant delivery services with a quick response and delivery time

Never again. We had a canceled flight and needed a place to stay. This was close to ORD and the price seemed OK. Once we arrived, the condition of the parking lot was our first indication that not too much care was placed on appearance/cleanliness, and it got worse. In lobby there were bottles laying around and dirty stairway. The front desk person didn't even tell us the elevator was broken so we found that out on our own. Our room smelled horrible!! We didn't have high expectations on the room being up-to-date, but the lack of care for it being clean was appalling. There was pubic hair all over the bathroom and tub, and when using my own personal cleaning wipe, the amount of dirt that came up was shocking! The front desk person moved us, but blamed everything on a substitute cleaner. No other consideration was given to us, which is fine as we will never be back again. Make sure you are looking carefully at the room before you unpack or avoid this property all together.

Best Western I have been too. Very comfortable, fancy, clean rooms, delicious breakfast that filled my stomach. Good service with very intelligence staff that are friendly. I enjoyed my stay and recommend

Clean large room. A little dated but good for the price. Was very clean. Tub was slow to drain but a good stop on the way home. Highly recommend the attached bar/restaurant. Service was excellent. Food was surprisingly good for a hotel restaurant. I had the grilled shrimp skewers with couscous. Vegetables were fresh and nicely seasoned. Husband had the chicken parmigiana and he was happy with his as well.

When I called to get my card credited, the staff argued with me. I was told I stayed 2 nights, when in fact I stayed only one and could not get a receipt given or emailed to me so I could see the charges. I did in fact ask for one and was told it would be emailed. This never happened.

From the moment we stepped foot into this hotel it was nothing less of great experience.The staff was amazing, kind and welcoming.The hotel was clean .Breakfast was limited due to Covid -19. Location is very convenient.

We stay at the Best Western Plus in Franklin Park before. Always great experience. Nice clean facility.. Never a problem .They always recognize us and make us feel like a king. We definitely recommend this hotel to everyone.

When we walk in to the hotel lobby young lady greeted us with smile and warm welcome. Our room was warm and clean . Front desk lady call our room to make sure we like our room. Very impressive. Good location, close to stores and restaurants

Okay so the jacuzzi in the room was amazing but still not worth staying in this smoke infested crack den. Most of the people on my floor were living in the hotel or renting rooms by the hour for god knows what. A man banged on my door in the middle of the night looking for a cigarette - first off I'm pregnant and secondly its a “non smoking hotel” supposedly. Except everyone was smoking, fighting and doing drugs. There was a man down the hall who was screaming at his wife and kids so bad I asked the hotel to call the police. But they didn't. The bed was awful, the pillows were uncomfortable, the blanket is this thin cheap material. The front desk woman was nice enough to give me a second one but I had to wait hours for the laundry to finish because they don't have extras. And ABSOLUTELY NO ONE WORE MASKS. Not the staff or guests. I asked people repeatedly to and even the employees said it was policy. But still wouldn't. A guest threatened me and implied he knew what room I was in because he heard me asking the staff to make people wear masks. The only reason I was staying at this hotel is because I wanted to relax for a few days but instead I was up all night afraid I was going to get killed by these crazy drug addicts.

I was a lone traveler passing through Chicago. I had been driving 6 hours to reach this destination. Once I arrived I didn't feel safe. It was dark and late at night and I had to use one of the parking spaces right on the street. I entered the hotel with my pepper spray because I was scared, and was met by the front desk agent. I asked her if there was somewhere safer to park my car and her response was “You shouldn't park it where you parked it. There are a lot of car crashes on that road and your car could very well be damaged” I asked again where to park my car. She then suggested “against the fence in front of the hotel is the safest but there are no available spots. I do leave in a few hours so you can have my spot when I leave.” I was dumbfounded that the only suggestion to keeping my car safe was to wait a few hours for her to end her shift. (Reminder I had been driving for 6 hours and it was already 11pm). I took a deep breath and ignored my worries about my car because I needed sleep. I asked her for my room key. She said I had two reservations so she would need to put both reservations incidentals on my credit card. I told her I had already been refunded for one the reservations. She said “My computer says I need to charge you for both”. I asked her to check again because I had already paid for both reservations in full. She checked and said. “Oh I see it now. You only have the one reservation. I can get your room key now.” I gave her my credit card and I asked her for a receipt since i was worried about the back and forth she had. She rudely snapped at me and said “if you don't want to be helped then I have no obligation to help you.” At this point I went back to my car and started crying. I was tired, worried about my car and scared. I gathered myself together and walked back in and said I will not be staying there and I need confirmation that she cancelled my reservation. She charged me in full for both nights of my reservation even though I didn't even stay one night. I had to search around for a new hotel around 11:30pm that night. I called the next day to get a refund at least on the second night and the manager working the next day said she needed to speak to her employee before she could confirm or deny my story. She promised to call me by 4pm on October 8th. I still haven't heard from her. I gave her a few business days and called again on October 14th. I spoke to someone new at the hotel. They said they would speak to the manager and I would hear back in the next two days. I still haven't heard back. I am begging anyone at Best Western or Trip Advisor to please help me get in contact with anyone. I haven't been updated with anything and no one has called me back. I am out $250 for not having stayed at Best Western and having been treated very poorly.

Comfortable stay,very clean rooms.Exellent breakfast with plenty choices .Staff vey professional ,helpful and friendly.Great location ,easy access .The service and quality was great. I loved everything.

Rooms are super clean. Beds comfortable and super clean bathroom.The staff is very helpful and ready to serve and do all they can to make your stay memorable. Hotel is close to restaurants and stores. Very convenient location.

We stayed here for few days and we were very pleased.Friendly service ,nice clean room. GM called our room to make sure we like our room.Breakfast was good but limited due to COVID -19. In general a very nice place .

Our room was nice and clean.The hallways,lobby and other common areas including parking lot are clean each day.The staff was very personable and friendly. Fast check in.Reasonably priced.I will definitely recommend.

We enjoyed our stay. Upon check-in, COVID -19 protocols were in place: face masks, plastic barriers, marks 6ft apart on the floor. The staff was welcoming and friendly. The room was spotless including the bathtub/shower and sink. The bed was comfortable, the 4 pillows for the two of us were great. The sheets were crisp, and the blanket was the perfect weight for the season. Large TV and remote were also clean. We would stay again!

This location doesn't deserve the plus... i stayed here after checking Best Western's website. Confirmed the hotel had amenities i wanted. After check-in I found out my room door had a broken slide latch that didn't get fixed the 2 nights there, there was no safe to store secure items during work, leaking toilet tank that made noises all night, tv lines and worst of all no breakfast options the website listed. Breakfast was listed in COVID-19 alternative, not a normalbreakfast. Finally found the luggage racks hidden in a stairwell when i checked out on day two. Bypass this location...

We stayed at this property during the 2020 pandemic. None of the staff wore masks and no safety information (such as social distancing reminders or mask requirements) was posted in the public areas of the hotel. I did not feel that this property was taking the pandemic seriously and I did not feel safe. I would never stay here again for this reason. The bed was also incredibly uncomfortable and the pillows were basically flat. Both myself and my partner woke up with back pain, which is not common for us even when traveling. If you must stay here, bring your own pillow at minimum.

Close to home and nice for a quick getaway but the hallway and rooms can smell like weed a lot. Overall isn't bad for the money and the Jacuzzi room is decent. Too bad the pool is never open. Overall not too shabby.

Very friendly staff , lovely ,clean rooms with large TV with many channels.Excellent airport shuttle very close to O'Hare airport. Our room had jacuzzi which we enjoyed very much. Walking distance to the restaurants , stores and Starbucks

Clean place, lovely rooms whit comfortable bed.We left early in the morning but the staff was great and offered us breakfast bag.We really appreciate the service and friendliness.I highly recommend this hotel.

This hotel did an amazing job at making this stay as comfortable as could be. The staff was amazing and so welcoming. Amongst everything going on, this hotel went above and beyond to make me feel welcome. The rooms were clean and all amenities worked perfectly. I highly recommend this hotel if you are staying in the area.

I was quickly picked up from the airport. By the shuttle. The breakfast was delicious in the morning. Checking in was an express check-in and checkout. Perfectly clean room. The computer on site was helpful to print my boarding pass and I was able to finish my work with the all access free Wi-Fi.

Extremely nice hotel. The room was very nice and clean. There was a computer available with full access and a printer. I was able to print out my boarding pass. And breakfast in the morning was great. I really enjoyed the yogurt with granolas.

The jacuzzi room is my absolute favorite. I pay just a little extra for a jacuzzi room because its so comfortable. The breakfast is good and the rooms are soo clean. Great service. Easy checking in and out.

My time at this hotel has been a very positive experience. Ours has been a very helpful front desk clerk. The housekeepers are very kind and helpful. This hotel is very lux. I really enjoy making myself eggs eggs sandwiches in the morning in the continental breakfast

Everything was obviously very well maintained and accounted for as far as guest services are concerned. This was a great weekend away a place to relax and escape from busy life of work. A place to exhale. Away from the city but plenty of space to shop and hang out. Simply peaceful and relaxing.

Staff is very nice and helpful in the lobby and dining area is clean and a great big breakfast for the gas. Free coffee tea and cookies 24 hours in the lobby the beds are comfortable. The room was very clean. Friendly staff. First checking.

This hotel needs a major makeover. The pool does not work, if it is even there, the breakfast was cold and horrible. The front desk was understaffed, the guy did a great job for how busy he was. He had to answer 3 phones and check people in by himself. He was crazy busy.

this Best Western is very neat and clean. The parking lot is spacious. The breakfast room is very large and so because it does fill up in the morning for the delicious egg sandwiches and juices. You can never go wrong with the Franklin Park Best Western.

This hotel was a pleasantly surprising bargain. The room was larger and very nice. Lots of free parking. No resort fee. Staff was friendly and helpful. Transportation to and from airport as advertised. They also own the super 8 just down the road. I highly recommend this near airport Hotel due to it being clean and reasonably priced.

Very resonable price. Luxury Provided. There is jacuzzi rooms and a full hot breakfasts. Great to start my day. Site has free wifi and computer for guest. Staff is amazing. Clean lobby clean room and clean linens

Very helpful front desk staff. They accommodate all of my needs. My room has a refrigerator and microwave and very comfortable bed. The heater works very well for this cold weather. Also the breakfast is great

One of the cleanest hotels I have stayed at. The breakfast is absolutely delicious and amazing. I had a very good night sleep. I travel back-and-forth between New York to Chicago so this will be my place to stay at

I had been looking forward to this business trip for quite some time looking at this hotel was very easy online. I did call ahead and they did provide me with information as far as their airport shuttle goes. Upon arriving I was offered the quick check out. The front desk clerk was very professional and knowledgeable of the area. I will definitely return to this hotel very clean and great location.

The good: The 2 queen bed was spacious and comfortable and clean. Great shuttle drivers to and from airport. Close to airport. Walking distance to some restaurants nearby. The not so good: Hotel had seen better days, both inside and outside. The posted management photos (here on TA) do not really depict the actual conditions you see (gasp!). A modernization/update refurbishment is a dire need here. Breakfast area is small (as is the lobby/front desk area). This would generally not be a problem, except when we were there several work crews were staying at the hotel and literally took over the breakfast area. The crowding was too much. We had a few minutes wait (not a concern) at front desk at checkin and checkout. The desk was staffed by someone who had other duties and was scurrying around and appeared harried and almost bothered by our presence (more of a concern). Interior condition of shuttle van left a lot to be desired. Well worn and in need of serious cleaning. My experience at this BW Plus (both service and property condition) did not measure up to expectations that were based on other stays at BW Plus properties. We stayed here for an early morning flight. So for one night, it was OK. And special kudos to the shuttle driver that took us to the airport. He was super and started our day on a bright note amid the chaos in the hotel lobby/breakfast area. So not to recommend here. Sadly.

I booked a room today for Feburary 2020 through Expedia. I accidentally booked it for the day I was departing Chicago. I realized this five minutes after making the booking. I immediately called the hotel and Monica informed in a rude manner that the request to make the change had to come from Expedia. I then called Expedia who called the hotel to request a date correction. The person from Expedia told me they denied the request and that she was very rude about it. I'm not sure why Monica thinks it is ok to be so rude to potential customers and business partners. My next step was to call the hotel and ask for a manager. I was told there was no manager on duty and that they would be there on Monday but she had no idea what time or hours. I understand that I booked through a third party but it seems like a shady business practice to not correct a booking error five minutes after it was made three months in advance. Basically, if I cancel they get my money and the opportunity to sell the room again. I was looking to rebook at this hotel. I would even understand if there was a rebooking fee or a price increase for the room, but taking my money for no service rendered should not be legal.

We were generally pleased with our stay at the BW Plus O'Hare South. What was particularly notable was the fact that the staff arranged for an early opening of the breakfast room so we could have breakfast before catching a 5:30am shuttle. That was unexpected and appreciated. We booked a King room, and when checking in the front desk told us that there were no Kings left on the "quiet" side of the hotel, but we could have a two queen room. We didn't think about it much and took the King; it was fine, but light sleepers should be aware that the road noise on the street side of the hotel can be significant. I wear hearing aids, so it wasn't a huge problem for me as I don't wear them at night so the noise is naturally dampened. Others would be well advised to pick the quiet side of the hotel.

Checking into this hotel was smooth and easy I was offered the quick check out. The room was very comfy and cozy. Fresh linens and a great breakfast in the morning. THe staff really completes all our requests prior to our stay

The property was very outdated for a BW plus property, the staff was friendly and helpful though. The arms of the chair in room were worn through. The breakfast was nice though, and the airport transportation was on time.

always good stays at Best Westerns. This one is only a few miles to Ohare Airport and they run their shuttle 24hrs.The rooms are a little smaller then some BW but your not in a resort area, your near the airport, Good breakfast

This hotel looks great pricey without the price tag. Very clean white linens. The staff is great very helpful. Awesome recommendations for food and entertainment. I became a rewards member. My girlfriend and I will definitely come back to this location

The staff goes over and above to make sure you have what you need; they even sent their shuttle to pick up our dinner from a local restaurant—at no charge (of course, we gave the driver a tip). And, the breakfast bar is one of the best I've seen for a continental buffet. Very clean, and abundance of offerings (waffles, scrambled eggs, bagels, English muffins, sausage, potatoes, etc.). Room was large and well appointed. Absolutely no complaints—a real value for the money!

Rooms are a good standard, friendly service. Breakfast had warm dishes but not enough space for everybody. Located near to international Airport with included shuttle service from 3pm to 11am. Hotel is directly on main road, but rooms facing backside of hotel are quiet.

This hotel is very easy to find, since it is located on a busy highway. The parking lot is not very roomy, but it was fairly empty and easy to find a place to park. The employees were very friendly and professional and also offered a late check-out to me because I am a Best Western Rewards Platinum member. I had a King bedroom with a whirlpool. The room was clean and organized. There was a loose piece of flooring between the whirlpool flooring and the carpeting that my fiance tripped on once. There was also a large spider in the bathroom that I had to deal with because my fiance does not like spiders. Overall, I would stay here again. The location is good and quiet. The price is reasonable and the staff are excellent.

Rooms are nice and clean. The front desk was extremely nice and helpful. The breakfast was very delicious and they had many options that were great! The price was fair. I would recommend this hotel to anyone that needs a room for a night or two.

My husband and I did a reverse sleep and fly here Aug 24. Months prior to our stay I made our reservation based on their 24 hr free shuttle to the airport since our flight got in after 11 pm. I called the hotel at 11:30pm on the night we got in and they said they would be there in 15 to 20 mins. A half hr went by and still no shuttle so I called at midnight and she said the driver went home and that she was sending a crown vic to pick us up. What????!! Another 25 mins went by and a black,dirty, smoke smelling, beat up car shows up. We got in because we were tired but this was NOT the shuttle service we payed for. I did talk to bestwestern about our experience and the best they could do was say sorry....This is unacceptable and we will not be staying at this hotel in the future Look elsewhere especially if you need transportation to the airport.

When we came down for breakfast the TV was on a liberal news channel. We were the only ones at breakfast at the time and requested that the day manager change the channel. She said she "couldn't", but could turn down the volume. Then she retrieved the TV remote and turned it down, not enough that we didn't still have to listen. What kind of idiots did she think we were, that the TV remote would turn down the volume but not change the channel or turn it off? This manager had no business imposing her personal/political views on customers. Also had problems with the A/C in the room and the elevator didn't work.

An overall pretty nice hotel. The staff was friendly and rooms were clean. It was not noisy which was a plus. Breakfast was pretty good. The only thing I have bad to say about the hotel it is that parking is kind of hard to get in to. Very narrow spots and if you leave and come back later in the evening you really have to search for a place to park your car.

This hotel is in a great location for a one night stay when flying in or out of Chicago O'Hare airport. While the hotel is showing it's age, it is clean and the service was A++! Art was working the main desk and I have never felt more welcome. He even called shortly after we checked in asking us if our room is OK and if we had any questions. Once we were settled in our room, we decided to order a pizza delivery from a local restaurant. When Art found out at the front desk, he made sure the pizza came with paper plates and napkins. This hotel might be an older hotel, BUT it is close to the airport with a free shuttle. Shout out to Art..... Thank you Art for help!

Not in the best location. Is a short drive from Rosemont/ O'Hare airport. Lobby and hallways drab and carpet stained/dirty. Room was clean/acceptable. Staff pleasant. Breakfast waffles with option of strawberry/blueberry toppings and whipped cream, eggs, the thinnest bacon I have ever seen, sausage, yogurt, instant oatmeal, juice/coffe/tea - NO MILK

Very lovely hotel. Crisp white sheets and bedding. Huge showers. Close to the main road but I requested a room away from the street. Checking in was fast and I was offered the fast checkout. Breakfast was awesome with fresh fruit

The decor was dated but okay. Room was clean and staff helpful. Art at the front desk was a wonderful help during our trip. He went out of his way to help us find restaurants and rental cars and arrange shuttles.

I really enjoyed my stay at this hotel. It's very clean. The room was very spacious. I appreciate the staff and housekeeping very nice. I enjoyed the breakfast in the morning. The free shuttle to the airport was also very convenient.

Upon arriving to this hotel I was welcomed very kindly. The staff is very professional. The lobby is decorated very unique I enjoyed the workout room. There are a lot of local restaurants. I also enjoyed the breakfast in the morning

The service and hotel is great. We were completely at awe of the services that the staff gives at this Best Western Plus Very professional staff and lovely room! I will definitely stay at this hotel again & again each time I'm here on business

I definitely enjoyed my stay at this Best Western Plus. I am a diamond member and I was definitely treated that way especially by art. He was made sure I was picked up from the airport. He also scheduled my return shuttle in the morning. My room was very clean it smelled amazing the shower is huge. Can't thank the staff enough

This is definitely one of the nicer hotels I have been in in a while. The hot breakfast was amazing. This best western plus have a great staff. They really know the area very well. I really appreciate the housekeeping for keeping my room so tidy during my five night stay.

No complaints about the staff. They all seemed quite nice and competent. Don't expect much from the property itself. It's adequate for a one night stay. Can't imagine wanting to stay more than one night. Cleanliness was adequate. Breakfast was adequate.

I enjoyed your free breakfasst. Amazing eggs and waffles.the staff is Soo professional and catering to everyone needs. My boss also enjoyed this location. We will be sure to stop at this best Western whenever we are in town

Hands down one of the better hotels on mannhiem rd. Best breakfast and coffee isalways free. The high speed internet os great. I really enjoyed my room. Fridge and microwave in my room. Close to the casino.

Hotel was great! Had amazing time! Wasn't to far from a lot of things! It was a smooth stay. Definitely would stay again. Hotel let's you know where a lot of places are at. Perfect for an outsider like myself. I'll definitely be staying here the next time I'm out here.

I only stayed here for a couple days and I can already say that this hotel has excellent service. Everything is clean and sanitary. Beds are comfy and lovely. The staff here is lovely and very helpful. I would recommend anyone to come and stay here.

Great place to stay if you are traveling from O'hare or need to take the Blue line into the city. Free shuttle service made transportation easy since I had plenty of luggage. Free WiFi with great range and speed. Friendly staff and great breakfast and cozy bed!

Jun 25, 2019 The staff Seemed very scattered brained. I was 45mins late to the airport (one of the reasons I was late was because he was taking someone to where they needed to go that wasn't his responsibility and then badmouthed the gentlemen because he didn't tip him). The gentlemen doing the shuttle acted like he didn't know what he was doing. He asked me multiple times where I needed to go and what he was suppose to do with me. It was absolutely ridiculous. I was so frustrated I found my own way back to the hotel from the airport. Also, the hotel needs a renovation. Somewhat run down. Carpet had lots of stains, bathroom has hair still in it. I have stayed at Best Western before and had a good experience so this was very disappointing. I would not use this location again.

Hotel is very clean and they have a big food selection at breakfast. .The front desk and shuttle driver were very nice and welcoming.Amazing experience..Definitely we will be back and recommend to friends and family.

We checked in here last minute. The parking was horrendous. It was so packed and lot spaces so small we had to back put the car to get out. (I'm not a big woman either). However, we were very tired and we had a wonderful friendly face from the front desk guy Art. He was very warm and welcoming. Got us in to a good room and we slept really well. No complaints. The only reason I give it 3 stars is there were tips in our carpet in the room and chair was dated and worn.

My stay with my family was marred by unprofessional behavior from staff. Check in was uneventful at 1800 hrs.We went a few times to get our luggage. The room was clean. We were later awoken by another guest trying to enter the room at 1200 am. This was followed by two terse phone calls ftom frontdesk stating they had no record of us checking in. The front desk person hung up before the end of our conversation.The second call from the same employee demanded I come down with my drivers license at 100 am and hung up. I have a toddler who was none too pleased with these calls. Regardless I went down to the front desk with my id.The front desk employee was rude and unprofessional. She informed me that my id was not needed. After waking us up in the middle of the night , having me come at 100 am with my drivers license , she did not have the courtesy to call and let me know that I did not need to come. No apologies or regret was forthcoming. I was deeply disappointed by this behavior. She blamed the error on the check in clerk. I would not stay here with my family in the future. Unfortunately they provide a stay that is marred by unprofessional behavior and nocturnal interuptions due to errors on their end.

First time in Chicago area, we had many questions .Hotel staff google for us and directed us where to go and what to see.Without them we will missed some worth to see places. Hotel is very clean and the hot breakfast is more than you need for breakfast. We were fortunate we pick this hotel.

I was especially impressed with the friendliness of the staff. Delicious breakfast, nice clean room. Fast internet. We will recommend this hotel to anyone and would definitely stay here again! Thank you for a great stay!!

This hotel is nearby a lot of restaurants. Who was a very good choice. Wonderful accommodations room is very clean and they're is a gym in there and hot breakfast. I will recommend to anyone looking for a good hotel at a reasonable price

I came to park my car at this hotel. They drop me off at the airport. Then a few days later they picked me up and I had a room for the night. In the morning they provided a hot breakfast. It was a great experience overall

I made a reservation online after reviewing many of the reviews. The breakfast was spectacular. Checking in was a breeze. There's plenty of food places around to check out. Also there are a lot of bars nearby

We are working close by and the hotel is right by the location. There are many bars in the area some better than others but always a good time many restaurants as well. I will definitely recommend this hotel it's a great time

This hotel is great do you know what I'm saying. The breakfast is really great to have breakfast waffles and toast. The lobby is very clean and the front desk was very great and professional. Exceptional service

Very clean and comfortable accommodations. Room was neat, clean, and cozy. The bed was comfortable and we were able to get a restful night's sleep. Bathroom was clean and stocked. Breakfast was fresh and tasty with an assortment of hot and cold food. Check in and check out was quick and organized. Wonderful service from the front desk. Overall terrific experience. I recommend this family friendly hotel. We will stay here again.

We checked in early Saturday into Sunday morning. The breakfast was great. It was a hot breakfast better than the Continental. I stay in many hotels and this is by far one of the best best western plus I stayed at. I really enjoyed the Chicagoland suburbs. Thank you

Awesome food, awesome service, and even better rooms! The rooms are clean and welcoming. There's continental breakfast that is worth waking up for. Will definitely be coming back for future stays!!!!!

While traveling home my truck needed some repairs. I searched local hotels and this Best Western pops right up when I checked in the lobby was very nice and the front desk clerk greeted me instantly. It was reasonably priced. Of course I didn't want to turn down the free breakfast.

My family really liked this hotel. The staff was great and helpful. I really liked the hot breakfast. The room was nig enpigh gor my husband and 2kids. It is vlose to a park with a pool which is a plus for the little ones

Best Western breakfast are always great. Bacon and waffles. Hot. The room was Soo neat. They have white fluffy pillows and clean crisp sheets. I enjoyed my stay in Chicago and I would come back to this hotel.

The check in process was very slow. Took 45 minutes to check in 3 rooms. The rooms were not quiet at all. Traffic was very loud and the walls were thin. The room didn't get very dark at night. Lots of light came in through the door and I couldn't get the shades to shut all the way. Additionally, the fitness center had very little equipment. The treadmill looked like it was from the 90's. Didn't have any place to set belongings. Had no lower body weight equipment.

Getting to this hotel was very easy. The shuttle picked me up. The free Wi-Fi throughout the hotel was very convenient because I did have a lot of work to do. And I got a free meal in the morning a hot breakfast.

I got a great non-smoking one king size bedroom. They offered me many take out my news. My pillow was so comfortable warm blanket. The front desk was very kind and professional. The lobby is very elegant and nicely decorated. YouTube

Absolutely no complaints about this hotel. It is near the airport, has free parking, the price is reasonable, the roomswere clean, the breakfast was varied, and the staff at reception on both check-in and check-out were most amiable and welcoming.

Great place to stay. Great hot breakfast. Great girl Alex who works there. She is so fun to talk to. Knows the area well. And was very helpful. Nice room clean great beds great showers. All around great trip

My friends and I agreed to go to a festival in Chicago. We booked at this best western because it was close to the airport. The shuttle driver was awesome. We got to the hotel safely and out room was very clean

Hotel is an amazing place to send the night, day or week. Very clean. Respectful and professional staff. Great food and if u get the chance try the tilapia from their restaurant victorias. Trust it will be money well sent.

Upon arriving at O'Hare airport and picking up my luggage I called the hotel and ask for a shuttle pick up. It took about 15 minutes for the shuttle to get there. And it took another 10 minutes to drive to the location. My room was ready. Was very clean the free breakfast, excuse me hot breakfast was great.

Can you stop at this hotel is very professional and helpful and kind. They know the Chicagoland area very well and recommend so many places. Both local and in the city. The airport shuttle schedule was very easy. I will definitely come back to little town and recommend to my friends and family.

This best western location is located near a main road. But the rooms are so quiet and peaceful. The rooms are stocked with soap microwaves and fridge. The free breakfast is the morningt is great. I especially like the waffle maker

My company sent me to this hotel. We had a convention nearby and this hotel was a very convenient location. It was plenty of places to go out to eat after. The staff was very kind and the housekeeping was very excellent.

Flights from O'Hare airport were cancelled and had to spend the night, looked for a reasonably priced hotel with a free shuttle. Even though it was snowing it was an easy walk to several fast food restaurants such as KFC, White Castle, Pizza Hut and Subway, convenience stations for sodas, beer, and snacks are there along with a small supermarket. The room was clean and quiet. The complimentary breakfast was much better than I expected with waffles plus (e.g., chocolate chips, etc), hot choice (e.g. eggs, sausage), and cereal. The down side was that as I was making the reservation the price changed from $81 to $116. can't really blame them for taking advantage of increased demand.

This is our second stay at this hotel. We were visiting family in the area and found this hotel to be a “quiet place to retreat at the end of the day. The complementary breakfast is convenient, but there is a Starbucks nearby if you want something else. The hotel is convenient with Main Rd., Manheim but you don't hear the roads at all.

This property is an easy head from Chicago's O'Hare Airport, without tolls too! It's been upgraded since my last stay and the staff is amazing. Art help me secure a great room on the first floor and everyone was exceptionally helpful. Everything work properly in the room, towels and sheets were soft. TV options are never ending. I enjoy the area yes I will be back.

The whirlpool room at this hotel is amazing. There are several chat settings. And the king size bed is so comfortable. Soft blankets. Very clean room. The breakfast in the morning is also amazing. Thank you so much to the front desk staff for a great time.

the service is great at this hotel. The price is very reasonable for the room. They are extremely clean. Any problems we have we just report to the front desk and they take care of it immediately. I will definitely come back to this hotel

The rooms are very nice lead me on and renovated I really enjoyed my stay. Thank you to all the staff at the front desk for making my wife and I feel at home. The breakfast was prompt every morning. Highly recommend it

I always try to stay in a BW when in the USA as they are always great quality. This particular hotel is also great. I was picked up by the free shuttle at the airport (call them when you land and have your luggage) and also dropped back the following day. They are only like 10 minutes from the terminals. Staff was friendly and accommodating, check-in was easy, the rooms are great. Had a very good sleep. Breakfast was also good with plenty to choose from. Would and will use again.

This hotel is very close to the airport and transportation is provided. Transportation to the city is easily attainable. Very convenient location. Many breakfast options. This hotel came highly recommended

My company set up my reservation. I enjoy staying at best westerns. They are always so well kept and the staff is so professional. The breakfast is a must everytime. The rooms are soo clean. 5 star rating

We used this hotel as a home base for day trips to Chicago on our way from Indiana to California. The front desk staff was very helpful and found us connecting rooms. The rooms were very clean, nicely furnished. The hotel is very quiet at night. The breakfast was varied with something for everybody. The value was unbeatable!

Driving in from Wisconsin was a long trip. I enjoyed the quick check in and clean comfortable bed. The Hotel is soo quiet. Very pleasant. Its great for a quick stop or extended stay. I will recommemd this hotel to all my coworkers

Flight landed after shuttle service ended. I called and was told on the phone when I made a reservation that the hotel would call me a taxi, no problem, and to call once my flight landed. I called (it was close to midnight) and was on hold for half an hour before they said that they could not call me a taxi, didn't know why I was told that they could, and that I would have to get myself there. I ubered there after midnight, and while checking in THEY WERE ARRANGING A TAXI FOR SOMEONE ELSE. There were also two women in the lobby who said they had been promised a taxi, only to have to uber. I have no idea why this other guy got a taxi and we did not. I have called for the past two days asking to speak to a manager. Apparently this manager comes in at 3pm and leaves at 3:30pm because I have been unable to reach her, and each time I'm told that she'll come at 3 and/or left at 3:30. At least the front desk staff are friendly.

I was searching hotels near the airport and this best western comes highly recommended. I could see why. The staff is absolutely amazing. They really know the area. They are friendly and helpful. Plenty of food options

checking in was easy. locatingthis hotel wasvery easy. I am a driver solo parking is needed. I really enjoyed the FREE breakfast. my ROom was services every day with fresh towels. I really enjoyed my stay here.

My friends and I are in town for our spring vacation from school. There are three of us in the room and it's very spacious and comfortable for us. The bathrooms are newly renovated. The breakfast in the morning is very good. They have scrambled eggs sausage and bacon.

I like that there's a lot of food places around for my family & I to eat. The rooms are really nice & clean & also very comfortable. The house keeping staff are very nice and helpful as well. I'm glad I stayed here

My friends and I came for the auto show in town and this hotel was highly recommended. We ate breakfast for free there. They had a shuttle take us to the train station so we could get to the McCormick place. It was very convenient.

My wife recommended this hotel to me she stayed here in the past and raved about the great breakfast. The beds are very comfortable the rooms are extremely clean the housekeeping staff is very friendly always with fresh towels and shampoos. The staff is always willing to go above and beyond what we need.

This best western is very clean and neat. Laundry facilities are near the hotel. There are plenty of places to go eat around here.although the front desk keep lots of delvery menus. I enjoy having options.

This hotel is wonderful. I especially enjoyed the hot breakfast. The rooms are set up with a Refrigerator and microwave. Very convenient. This hotel is close to the airport they offer a shuttle that can take me to the blue line so I can get into the city for work.

Had an amazing stay with the hot breakfast in the morning it made my day very good. This location has a big parking lot area with nice televisions in the bedrooms very nice stay !!! Very modern and nice

i immediately check for clean sheets and this hotel passed my test. Checking in was a breeze my reservation was ready and my key card is ready they just needed my ID. The free hot breakfast in the morning was amazing I waffle machine they had pancakes toast yogurt granola my favorites I will definitely come back to this hotel.

I stayed here on my trip home from the Turks and Caicos to connect with my flight home the net day. The person at the front desk was very helpful as I was a late arrival. The room was well appointed, very clean, the bed was comfortable, there was Free Wi-Fi and a refrigerator and microwave. There was coffee/tea in common areas, Free RV, bus, truck parking, fitness facilities, free airport transportation, and a 24-hour business center.

My number one requirement when checking into a hotel is a comfortable king-size bed. I am extremely tall. Alex was extremely helpful. The hot breakfast in the the morning is delicious. The are also many restaurants nearby

The hotel is amazing. The front desk knows places to recommend for food drinks and activities. Very quiet location. Rooms are renovated. Extremely clean. Fresh linens everynight. No issues checking in.

Comfortable beds in this hotel. Plenty of bars nearby. The showers are spacious and great water presdure. I travel a lot lot for work. Good customer service. The airport shuttle is very convenient and at my disposal

I canceled flight was very inconvenient but this hotel pick us up from O'Hare airport. They offer a shuttle back to the airport in the morning and a great hot breakfast. Calling the hotel was easy and fast. My reservation was ready

Thank you to all the staff for a great time my room was ready for me upon check-in. The maid staff made sure my room was very clean. I asked for a king size bed and I definitely got a king size bed. I will definitely return to this Best Western

Would give this place a 10 out of 10 if I could. Staff is super friendly and helpful and the whole place is clean and nice. They really go above and beyond to make sure your stay is comfortable and a good time.

Exterior of hotel is terrible and the interior is better but not by much. The rooms are acceptable and clean. They have a decent breakfast and good coffee, but the cream was spoiled. The area is dreadful and dull, an overnight stay is ok but that's about it.

This hotel is updated with large double beds. It is close enough to the airport gor ubers lyfs tacis to pick you up at anytime. But thegreat part is the hotel offers a free airport shuttle. My hudband and i have reserved our return stay here because it has been a great stay.

The breakfast alone is amazing. Thank you to Alex for being soo helpful and recommending local restaurants. The hotel is soo spotless. The staff is bery professional and the airport shuttle is soo convienient.

This hotel has an amazing breakfast weather great waffle machine good eggs and sausage and bacon. Powdered eggs Alex and art at the front desk are amazing they're very professional I'm very helpful they recommended a lot of restaurants and local activities.

This hotel is a very nice lobby very inviting. The rooms are very spacious clean with great beds South pillows a very large bathroom. It comes with all soaps towels. The breakfast is amazing in the morning

This hotel has a great breakfast in the morning The rooms are very clean the pillows are very soft the hallways are nice and clean as well as the lobby and the breakfast area they have a hotel shuttle to and from the airport and there are many stores nearby I definitely recommend this hotel to anyone looking for a reasonable price Room

My attendant gave us a jacuzzi room at a very very very reasonable price & they have a shop in the lobby with snacks also reasonably priced. Maid staff was wonderful & the floors were clean & beds were clean & well kept.

I had a great experience at this hotel. The room was amazing. With great decor. Very spacious. Flat screen tv and king size beds. Starbucks is near by and lots of other restaurants and stores. I come for work a lot so I will come back.

We stayed at this hotel for 2 nights and would recommend it. Our room was clean and spacious, and had comfortable bed. The staff was very polite and happy to help with our needs. We liked the location, this hotel is close to the airport and Chicago. Our stay was short but we really enjoyed hot breakfast each morning, they had a great selection. Overall it was a great stay, and stress free.

Great restaurant attached to hotel really relaxing environment. Close to room which is conveinent. Plenty of parking which was fantastic as chicago experienced a polar vortex during our stay. We were able to park the car out of the wind which made me sleep easier knowing the car was safe. The breakfast was hot and very tasty.

I had a great time at this hotel. My room.was very nice and clean. Fresh linens everyday. This hotel is close to the airport and there is a free airport shuttle. It goes back and forth upon request. I absolutely will reccomend this hotel to friends and family

The rooms at this hotel were impeccable. The breakfast is fully stopped with eggs bacon waffles pastries juice coffee yogurt and fruit. Which is exactly what i needed to start my day. I am a driver so i stay at many hotel throughout the year, this is by far one of the best i have gone to.

I am traveling for work and stopped by at this Best Western. This is a great location with an airport shuttle plenty of restaurants nearby there's shopping centers all around and a Starbucks right at the corner I definitely recommend this hotel to anybody who is traveling and needs a nice clean place to stay

Traveling with my family is great at this hotel the lobby is very clean and welcoming. they have a full service breakfast with juice waffles pancakes sausage eggs and yogurt. The kids really like it the rooms are excellent and very clean

This is a very comfortable nice hotel.very spacious lots of local stores.there's a casino nearby. the airport is also nearby. I enjoy this location every time I am in town I highly recommend this best western plus

Excellent Hotel conveniently located not too far from the O'Hare Airport that also offers to and from the airport and hotel transportation the customer service is amazing you're greeted and worked with and helped immediately as you walk in the door is conveniently accessible by many restaurants stores Shopping Center as well as food the rooms are astonishing as well as the front desk clerk clean comfortable and affordable at a price you can't beat as well as the convenience of everything you need in one place 10* id give this place

Upon entering the lobby it was extremely clean very nice.there was fresh coffee. Available to me and the breakfast in the morning was amazing my favorite part was the waffle machine the rooms come with soap shampoo and plenty of fresh towels. The main staff was very attentive and helpful. My room was serviced daily. Highly recommended.

They provide a computer that I get my work done. Their breakfast is amazing. They also have excellent customer service in which they make the stay feel comfortable... They also has a employer by the name Alex that provide excellent customer service

This hotel is nearby the airport. It is very reasonable rate. The staff is very professional. The rooms are very big and clean I definitely recommend this hotel. many places to go out to eat. I personally enjoy the local chicken wings joint

Upon entering the lobby is very clean and spacious and the presentation overall is amazing. The front desk clerk was very helpful and suggested many places to go eat. They provide coffee in the lobby and the rooms are impeccable

This hotel has great staff and management. The hotel shuttle is upon request. I waited about 20minutes for my pickup but it's free transportation! The area is full of resturants, shops, cinemas and a casino.

The inside of the rooms are very nice clean and comfortable mattress. The bathrooms are nice with great water pressure. The breakfast is fully stocked with eggs bacon and waffles. Coffee and juice is also provided with the free breakfast.

This hotel never fails to please. All personnel are friendly and efficient.we had a very small issue with our room. We Called The Front desk. Alex quickly fixed our refrigerator and Art was so helpful.

We took the shuttle to and from the airport with no issues whatsoever. We will definitely stay here again next time we need an airport hotel long-term. parking was a great deal to there was a nice young man who helped us with our luggage. The rooms are very well

The hotel airport shuttle is convienent and easy to acess. The staff call the driver and he can yake you straight to and from the airport. The breakfast is just amazing. Igual especially enjoyed the waffles and bacon. The location is great vlose to many local shops

My time at the best western was great. The staff was soo professional and helpful. They did follow my request for a first floor room. I was amazed at the cleanliness of the room. Housekeeping is very thorough and polite. I would absolutely comeback to this hotel.

Best Western is the best hotel ever. The beds are so comfortable and relaxing. Your room will get cleaned every day and the showers the sweet showers they are so awesome the water feels so good if you are hurting and you come home from work you can just soak in the water they serve you breakfast and dinner this hotel is the best I love it.

The staff is very professional. I really love the rooms because they are spacious and extremely clean. They always accommodate me for my truck parking. The breakfast in the morning is amazing. Come check out this hotel.

I was extremely satisfied with my stay. The staff was extremely polite and Helpful. The breakfast is amazing. Eggs sausages bacon biscuits pastries waffles pancakes coffee and juice. Great way to start my day. The room was always very clean and housekeeping is always thorough.

The hotel did not meet my expectations of a Best Western PLUS....it is more like a Motel 6. It is advertised as a non-smoking hotel, but the guest(s) in the adjacent room were smoking. There were heaps of dirty linens on the floor outside of guest rooms when we checked in after midnight. The leather side chair and ottoman in the room were worn and cracked. 1/2 of the rooms face a very busy, noisy street. Hallway carpeting needs cleaned and/or replaced.

The room was clean and quiet, the parking lot very well lit. The check-in was quick and easy. The staff was very caring and considerate. Excellent service. The mattress could have been more comfortable, but I have a really nice mattress at home, so this comment may be slightly unfair. Overall a good stay, I would stay here again the next time I need to be close to the airport early in the morning.

Very nice ladies on the front desk both at check-in and check out. Room clean and comfortable. I had a room at the front so there was some traffic noise. There appeared to be plenty of parking. Not much in the immediate area according to the shuttle bus driver. When arriving you need to call the hotel to tell them where you are for the shuttle bus (there a several numbered doors spread over about a quarter of a mile at the airport shuttle bus centre). I must have been very tired by this stage as I could not get the number to work either on my mobile phone or from a pay phone. Yes, still a couple of pay phones in the waiting area! I was fortunate that a lovely lady at the main BW reservation number called the hotel for me. The hotel phone worked fine – just me being thick though still not sure how. The shuttles to the airport are scheduled to leave on the half hour and you sign up for the time you want at the front desk. I believe the bus drops you back at the shuttle bus centre. However, the hotel got me a taxi the next morning and I was dropped at the check-in area for my airline. Very impressed with the service all round. Thank you.

I would like to thank Maria the hotel manager and her front desk assistant Art for there kindness and professionalism. My flight cancelled due to weather related issues and I had to cancel under the 24 hour notice that is the requirement. Maria reimbursed me with no problem since I am a Diamond member. Both Maria and Art were so helpful in getting me back my funds. I recommend this location and will stay here again when I'm working back in the Chicago land area. Kim L./ Walworth WI

horrible customer service. Trying to finish expense report and just need copy of the receipt. it's been a week now. Front desk people lied to me and told me BW has a company wide policy that all receipts have to be requested by email to the General Manager. Ok, so sent the email on Tuesday, never got a response, sent another request yesterday, no response. Between Me and my accounting department we have called at least 4 times this week to speak to the GM only to be told every time that she is not in. Yesterday I was told she would be in on Saturday from 9am till 3pm. Front desk tells me she is out. NO ONE IS WILLING TO HELP ME. I book Bestwestern hotels all over the country , just called one in California and had NO PROBLEM getting a receipt with 1 simple quick phone call. Location in California told me there is NO company wide policy that receipts can only be requested by email. I book about 20 different hotels every week and NEVER EVER have I had a hotel jerk me around like this.

BW+ saved the day offering a clean, safe, and competitively priced hotel. The S. Mannheim Rd - same Road as O'Hare - is opposite most major hotels BUT when Chicago hotel occupancy rate approaches sold out due to a major convention it is nice to have a pleasant experience and not get gouged. After taking the shuttle bus to O'Hare and walking downstairs to the CTA to catch the Blue Line + Green Line to McCormick, the commute was a breeze and only costs $10. Save you Corporate cash, enjoy the City and take mass transit to a stay in a similar room to those offered in the Loop for 1/3 the price.

My mother and I recently stayed here to save some money on hotels downtown. The hotel is basic as expected For the price . Our room had a fowl smell coming the toilet which in turn made the whole bathroom smell .. it was as if they mopped the floor with urine. Gross . Also our entire days we were there it was very noisy . Other than that the beds are comfortable and the staff is very nice. Breakfast isn't worth waking up for .

I was very happy with my room, which I needed for a one night layover before a flight mid morning the next day. Clean, comfortable, nice beds and pillows, very helpful staff. The evening desk clerk, Jessica, even fixed my tv (no sound, cable unplugged) quickly while I went out to walk over to Sonic Drive In for dinner. Morning desk clerk Monica also very helpful. If you have no car, be aware their O'Hare airport shuttle is only ONE van. It can take up to 30 minutes each way in traffic, so that means the van may only run 1X each hour. So expect delays (it may not leave on the hour as scheduled) and be sure to call the front desk to tell them you are waiting upon arrival at the airport so they can look for you. Also with no car, there is no restaurant close by. You can walk along a very busy street to get to a traffic light and can then cross, about 5 minutes away, to a White Castle, Sonic, or Starbucks. There is also a CVS Pharmacy at that intersection for minor grocery items. An alternative is to use the microwave and small mini refrigerator in the room. In the hotel lobby they sell a few items that you can microwave in your room. TV's are big and nice and new with plenty of good stations. Free breakfast had very limited seating but had basic items including cereals, juice (sort of weak and watery), and hot items like scrambled eggs, sausage, and potatoes. If I am not in a hurry, I would easily come back here in the future as the price is very competititve compared to the bigger closer-to-O'Hare hotels.

Hotel is well run, friendly staff, information on the shuttle could be better since the taxi from the airport to the hotel was 30$. Otherwise a good stay and the breakfast is very comprehensive and they manage to make sure that everything is always available.

I stayed here for 3 days while I was in Chicago to see the Cubs and White Sox. This is a no thrill motel. It is close to O'hare airport and they do offer a free shuttle from the airport to the motel and then back. However they do charge for shuttles to any local areas(restaurants, CTA or any where else) up to 10.00 each way. The breakfast is ok but not excellent. Staff and shuttle drivers where all very nice and accommodating. There are a few places to eat fairly close with in 1/2 mile and a lot within a mile. The road next to the motel is very busy and if you are on the road side there is some road noise. I found that if I wanted to walk to the shopping mall a mile away that if you walk one block behind the motel and then walk down the side street you can avoid the heavy traffic. There is a very nice little park right behind the motel.

Check in was easy , parking lot accessible , plenty of space. Room was clean and hotel was quiet.Would come back again.Didnt have breakfast because we came to the room late so we overslep. Chekout was really fast as well

Hotel facility itself was clean and my Room was clean as well but lacking some detail. Breakfast was typical and nothing out of the ordinary. Employees could be a little more friendlier as it felt very limited and very forced when attempting to engage in conversation. Rate was a little more than expected. Would choose this Hotel again as a second choice when in the area.

At this hotel was one of the best ones we have stayed at in a while. The location was great very close to many shops and restaurants plenty of places that deliver also very close to our job site. I would recommend this hotel to all people. The staff is very professional and knowledgeable of the area. There's also a shuttle driver I can take you to and from the airport. All services provided very helpful.

This hotel was very nice and the staff was very helpful my whole three days staying. The maids staff made sure my room was always stocked and clean. The breakfast was amazing there was eggs sausage yogurt cereal and fruit available every day. The whole hotel in general was great I highly recommend this location

We had one of our pipes burst at home in the evening and could not stay until they were fixed we had to spend the night here very last min however the staff was very accommodating especially for our very tired Baby thanks for the help everyone

I really like it and I hope to go back again the workers were nice I liked the food there I like how the bathroom look My kids want to go back they had so much fun I really hope to go back my family was so happy

I travel alot for work and this place's breakfast was more than muffins and coffee!!! I was happy to have a hot breakfast finally after 2 months of muffin breakfasts! The rooms are nice(ish) and the AC works wonders! The service is awesome and the maids are wonderful! None of them acted put out when I asked for extra supplies, very friendly.

My experience here was excellent here and will be visiting here again soon i enjoyed the cleanliness and how much the people at the front desk cared about my stay here when i come back i will be staying again

I came on vacation and this hotel dis not disappoint. The rooms are extremely clean. The maid staff really pays attention to detail. The front desk was great especially Art. I enjoyed the local bars and shops.

The check-in process was very easy. Especially since I had called ahead and they had my room ready. It was very nice. Newly renovated with clean sheets and nice bedspreads. The staff is very helpful with many local suggestions. I will absolutely tell my family about this hotel.

This hotel was amazing, The rooms were very big and spacious. It was very clean and I did not have any problems with it and overall was very pleased with the rooms, staff, and experience I would not mind staying here again.

My wife and I landed in pharr and our flight was delayed. The airport sent us to best western I. Franklin park. Very nice rooms. We got lucky and recieved a jacuzzi room. The breakfast is delicious. I was very satisfied

A routine, 3.5 hour flight from Portland to Chicago turns into an 8-hour grind, complete with a diversion to Milwaukee due to thunderstorms at O'Hare. We finally arrive at this hotel at 2am. I'm starved, and casually mention this to Cherry, the delightful, kind-hearted woman managing the front desk. In an instant, she leads me to the breakfast storage area and offers me a banana, an apple and hard boiled egg to tie me over until breakfast! I mean, who does this for a guest at 2am? Cherry the saint, that's who! (I needed a culinary metaphor for saint in the title) As for the hotel, it's a great Mannheim Road value for an over-nighter, either before or after a flight at O'hare. For specific good stuff, just check out the other positive reviews.

I look foward towards my next visit. The staff were really nice and made me feel welcomed. The hotel room was really clean and really niced decorated. I had an amazing time. I will definitely recomed this hotel to my family and friends.

The hotel is close to soo many stores and park. There is a casino near by and a huge shopping mall in the next town over. The front desk has many suggestions as well. The maid staff is soo freindly and great at their job

The rooms are fantastic very clean smells so good the bathrooms are very clean the service is good the food is delicious and it's very peaceful the beds are very comfortable I slept so good that's I would most definitely come back to this hotel

Had an amazing time here just neeeded some time out my house from the family choose this place heard good things about it the amazing services they have here and as soon as I walk in they accompany me what I needed further more I recommend this place very relaxing. Lastly, the rooms unbelievable amazing and the bathrooms no type of bugs

Man car broke down on the way to rockford was comeing from river grove had to stop by and check the hotel out heard good things about it and dident think it was true because of the neighboredhood it was in but i check out a room and it was wonderful the rooms are so clean there no bugs or rats and it dont smell bad its smells so good i slept so good in that comfortable bed and had a good moring breakfest.

Our flight was cancelled due to the weather so we were stuck in ohare for the night. Airport accommodation are us up with this hotel. They were very quick to pick us up and had a nice room for us .. Then we had a free drop off back to the airport. If it wasn't for our great hotel stay, our day wouldve have been way worse. Thank you so much

The Jacuzzi room is amazing very spacious rooms clean the lobby is nicely decorated the hot continental breakfast in the morning was very filling they do have a pool but it's not open yet there are a lot of shops and places to eat they also have takeout menus there is a restaurant that they recommend that is very good

I decided to stay at the the best western plus hotel and it was an excellent choice! The breakfast was very good! I wished they served it all day like McDonalds does! The maids also cleaned my room very well everyday!

I travel a lot so my expectations for hotel are high. This hotel met my expectations and then more. The staff is great and they are so helpful. I did get lost in the airport but they walked me through to my pick up area and had their driver wait for me. I will most definitely come back to this hotel

I got a good price for my hotel room. The staff was very hopeful and kind. It was my first time in Chicago and it was a very positive experiance. Many sights and local shops in this area. My room was immpecable. And there are plenty of delivary places close by.

My family decided to come to Chicago for our vacation this summer. I wanted to find a good and reasonably priced hotel. I was overly pleased with the amazing customer service. My family had a great time. At night we had a nice clean place to lay our heads after a long fun day.

Free wifi and great breakfast. There is a snack area to pirchase chips and drinks. The staff always greeted me soo nicely and made sure my room was to my liking. Great customer service. The hallways are very neat and clean as well as the rooms. Thank you for a great stay

I love staying every one is great room is always clean when I come in very great place to stay. Recamend highly. The staff is professional and the breakfast is filling. They have a shuttle to take you to the airport and back.

From check in to checkout great service. Our room was very clean and comfortable. They also have a restaurant close by that they will shuttle you to, or even deliver right to your room. We used the hotel shuttle to O'Hare Airport, which was very convenient. I would recommend this hotel to all.

I made a reservation and read great t reviews aboit this location. They do live up to their name. Its soo clean and everyone is soo friendly. The lobby has a great brealfast in the morning and the location is best for sight seeing

First off I have to say I love to my room I really enjoyed my stay there and sleeping in my bed was very very comfortable and I really appreciate how clean the bathrooms were also the front desk attendant was very nice

Loved the place. The driver who picked my family and I from the airport named Tony was one of the best customer service guy I ever had in a long time. Just made us comfortable and laughed. Really enjoyed my time there

This is a great hotel, everything you need is right here. They offer a nice breakfast bar, exceptional WiFi, and surprisingly quiet rooms. There is even a shuttle service to the airport. I really appreciate all of these amenities as it makes my traveling just that much easier. Definitely would recommend.

We stayed here by accident as were left by our connecting flight due to some technical problems in passport areas. We were so exhausted as we were back and forth in the airport with a toddler and had to spent 3 hours at the immigration. When we got into this hotel the receptionist was very and that he understood how tiring it was. Offered free water and made sure our stay was good. Breakfast was good too. Recommended.

My husband and I really enjoyed our time atthis hotel. It is close to the outket mall and they have easy access to the airport. The staff is soo nice and informative. They have their own parking lot so that was never an issue to find parking. There are also plenty of places to go eat around this hotel.

If I was asked what I liked most about super 8 I would say between the price in the maintenance of the hotel was great price is just around the price for a nice comfortable room n best part no bugs just cuse it's low buget

I just want to thank all the staff at best western for such a great stay. I had a very successful vacation with my family. All the food recommended and great local spot made my trip better. My room was always clean and the maid staff was very patient and kind with my children. I will return to this hotel.

My whole experience was amazing at this best western plus. I was always greeted with a friendly smile and hello or welcome. The staff really knows the area well so I always had somewhere new to go explore. This hotel is so close to the city I was able to get an uber for cheap. The rooms are so clean and well kept. Check out this hotel

I love this hotel anytime I visit the Chicagoland area. The lobby is soo lovely and the breakfast area is very big. I like how this hotel is located on a busy street because there is a lot to do but the actual hotel is very quiet and pleasant. I recommend this hotel to anyone!

This is a really nice hotel with great breakfast and a free shuttle hotel to and from the hotel. It is not to far from the hotel and you can call the shuttle anytime. They also have really good breakfast available.

I had a girls trip and we booked through Expedia for this best Western. The whole time was a positive experience! Art was Soo knowledgeable and professional. He had great food recommendations. The location was close to shopping areas as wel. I am definitely telling all ofy friends and family about this location

I always love stopping at the Best western In franklin park. The staff makes you feel sooo welcome and the breakfast gets a 10/10. The decor is soo modern and perfectly planned out. The rooms are always impeccable. I always call ahead to make my reservation because they book fast! Great hotel.

We thought front desk staff was really nice especially Art... Room was nice bed was comfy curbing in was a breeze and so was check out... Easy to find and book room this was a very nice hotel thanks for the great night

Not a fancy place, stayed here on layover gone awry, staff members Art and Cherry made the layover as comfortable as possible, they were kind, knowledgeable,and efficient. Whoever manages the place is to be complimented as well for hiring people with natural customer service and friendliness; even the kitchen guy had lovely manners, offering fresh coffee and a donut at my 11pm arrival! The room itself was more spacious than anticipated and perfectly spotless with all appliances in working order. I've been to many a 4/5 star hotel with faulty remote controls or noisy air conditioners. No such annoyances here. The exterior of the hotel and lobby appear very dowdy, but the rooms are much more up to date in style. The cleanliness, friendly and knowledgeable staff (local food delivery after 2am, they can help) were a pleasant surprise.

The stay overall was pretty nice. The hotel staff was welcoming and friendly. Defiantly would consider another stay at this hotel. I did run into some problems during check in as our rooms were switched up but the problem was quickly solved by the hotel staff. Overall great stay at the hotel.

The Hotel looks just as beautiful as pictures show. Our room was super clean and comfortable. We just spend one night and a shuttle was organized for us to bring us to the Airport. And also the Restaurant and breakfast were delicious. We were also able to leave our car in their parking lot during the time we left Chicago. 100% request!

Our family arrived at Best Western at the last minute after a mishap at another hotel. The staff booked us a wonderful room immediately and went out if there way to make sure that we were comfortable and have everything we needed. They also offered us a better rate then the previous hotel! We had such a great experience, I will recommend this hotel to all of my friends and family!

I really enjoy this hotel. The decor is amazing. The staff is very professional and knowledgeable of the area. There are plenty of good places to dine in. The location is close to a shopping mall.amx movie theater. Check this hotel out!

I really love this location! The staff is soo friendly and knowledgeable of the area. There are Plenty of food places to dine in and delivery. The rooms are soo nice and clean. The maid staff does a great job.

The staff was very professional and efficient. They have a business center so I had access to a computer to get work done. The decor in the room was lovely. Great hot breakfast. I will definitely stop by next time I am In town.

I had a very lovely experience at this location, welcomed by a very friendly employee at the front desk. Also very affordable. The rooms were comfy and very neat. Located near O'Hare Airport, great for travelers.

I have stayed at this hotel several times now that I have a child attending a University close by. This hotel is conveniently close to the university, and my wife and I are making frequent trips to visit him. The breakfast is always good, the staff is always friendly, and the room is always in order. Thank you!!

one of the nicer hotels i stayed at and i was impressed by the staff. also there is an awesome breakfast place near by. i saw my room and the view was pretty great. its a fun area to be around. i really recommended this hotel

Usually I don't really like to stay at hotels but this one was so calm and clean. I highly recommend this to anyone. The employees were super nice and always asked if I needed anything. I would totally come back here anytime I need a “gateway” place.

This hotel is in a great location, near numerous entrainment, shopping, and dining options. The staff is knowledgeable and helped me with any and all questions I had during my stay. The hotel overall was clean, welcoming and accommodating. Will return and will definitely recommend to anyone visiting the area.

From the moment I walked in I was greeted by the help desk and I felt very welcome there, my room was very clean and thought that I would have a really great stay and it turns out I totally did! I really recommend this place for anyone who needs a few days away.

My wife and I decided to go away for the weekend and this hotel was a great choice. The room was very clean and spacious. We enjoyed the jacuzzi in the room and the many local delivery options. The front desk was very polite and professional. I definately recommend this hotel for any couples looking for a great getaway.

I came to Illinois with my family amd they really enjoyed themselves. The service was great and the free breakfast was delicious! The kids really liked the waffles and pancakes. The area has a lot of shopping malls and food locations. The maid staff was very swift clean and professional. I recommend this hotel for all families.

Checking in was easy. My room was impeccable. The best part was that it had a jacuzzi!The breakfast was great with a big spread.The area has a lot of places to go eat and shop. The staff was very professional and helpful with any questions I had.

This location is vert great. The breakfast is AMAZING! Its got wafflee sausage links and eggs juice coffe the works. The staff is soo professional and accommodating. Im here on business so i have a lot of work to do and i am able to connect to the wifi. They also have a computer in the lobby!

We stayed here during a snow storm before flying out from O'hare Airport. Great access to the airport from Mannheim Road. The breakfast offered a wide variety of hot food - scrambled eggs, tator tots, bacon, waffles, toast. Good fruit and juice selection. Our room had nice decor and was very clean. The price seemed more reasonable than those hotels tucked right by O'hare. Helpful staff.

Great value. Free parking. On a busy street but soundproofing was superb. Didn't hear a thing. Room was lovely and clean. Breakfast tasty and ample. Were there for family event so don't know how airport connections would work, but staff was very nice and well informed so I suspect that everything they do is done well.

Art the front desk clerk was very nice and did everything to make our stay very comfortable. Overall staff was great. Location not so much but I was there for training, I didn't care. Will definitely recommend this hotel to friends and families if they have to stay in the area.

I booked a king with a whirlpool tub, it was super nice and relaxing. The room was exceptionally spacious. The bed was really comfy and we slept great. My bf utilized the work out center which he said was really great. Definetly would stay again.

Our recent stay at this best western was terrific very surprised as we walked in at decor and room was lovely and clean and warm , Sherri at the front desked really helped out in accommodating us and breakfast was fulfilling with selection we will definitely stay here again to enjoy all other amenities as well thank you to all the staff at best western.

I booked 2 rooms 1 was cancelled without notifying me causing out of state family members to have to last minute find another hotel. I have been getting the run around in regards to my refund for the room they charged me for then cancelled.

Staff was very friendly. My room was very clean. The breakfast was good. I enjoyed every minute of my stay here. I was skeptical about the hotel and the area when I first arrived. Never judge a book by its cover. The hotel is very nice and clean.

It's a great place to stay. Located near the airport with good shuttle service to and from the airport. The staff is very friendly, helpful and caring. The rooms are nice and clean. I got a good night's stay and breakfast in the morning.

Staff was great and rooms nice and clean.Breakfast was fresh and delicious.Perfect location,close to the O'Hare airport with free hotel transportation.Hotel appearance from inside and outside look great.

Excellent professional, courteous, friendly and helpful staff. Clean comfortable bed and bathroom in the room. Breakfast had a good variety and was well prepared and well presented. Facility seemed to be well maintained, managed and run.

If you need a place very near ORD for business stay, this is a very good mid level choice, far below the cost of the big name chains but far better in quality than the cheap-o low end chains that have run down rooms. I recommend it as a nice mid range option.

the hotel looks newly renovated and clean. more importantly the staff was excellent with their service. it is great value for your money. the hotel also offers discounted parking while you fly. granting the location is not the closest to O hare (2 minute drive difference), it's all worth it for the price and service you get.

clean room, nice updated room breakfast fine with various offering, hot and cold plenty of choice good quality for the price, the outside of the hotel do not reflect quality of rooms, same comment for the lobby and corridor which could be updated a little to match same good condition of the rooms

Wonderful. After horrible flights and connections it was really wonderful to be picked up by a friendly shuttle and brought to a clean and cozy room to rest. Best Western is a great value and I will look for others as I travel in the future

This location is amazing. The staff is wonderful and very helpful. It is approximately 12 miles from Downtown Chicago and only about 2 miles from O'Hare Airport. I had a function at the Music Box Theater and I only had to navigate two streets to get where I wanted to be. The hotel is very clean. The room was amazing and the bed was very comfortable. I enjoyed my stay a great deal. I had a good nights sleep with not outside noise to keep me awake. I definitely would recommend this location to anyone wanting to visit Chicago without paying Downtown prices but getting Downtown quality. A perfect Stay!!!

I've stayed at this hotel several times now, and will continue to do so, especially since we now have a child attending a university that's close by. The breakfast is good, and beds are comfortable, and overall, a great hotel!!

Stayed here 2 nights whilst holidaying from Australia. We arrived by car, there was plenty of room to park Staff were friendly and helpful. Our room was nice, the bed was comfortable, it had a fridge and microwave. There was some street noise you could here in your room, being on a major road. There was nothing really close by, but we had a car so were able to drive to shops. We drove to the nearby train station and parked the car for the day (very cheap – only $1.50 all day, with plenty of spots) and went into Chicago city area by train to go sightseeing for the day. Breakfast wasn't outstanding but ok, a selection of hot and cold foods. Location was close to the airport. We were flying out to Canada early when we left, so this was one of the reasons for choosing to stay here.

The Hotel is close to airport if you are flying; For Chicago it is a Plus that you don't pay for Parking.Staff are nice and helpful, Its close to some restaurants stores and banks / pharmacy. Price is great for the value

We booked this hotel for one night stay and I traveled from Madison to Chicago by Coach USA bus. The bus left me at terminal 1. From terminal 1 (departure level 1). So I had to come down (G level) to take the hotel shuttle bus. Since the bus will leave you on your right, you must cross the road and walk towards the Hilton hotel. All hotel shuttles start in front of this hotel door no. 2 (so just follow the Hotel Signage). It was late evening and I was also waiting for the shuttle as many others were also waiting. I left other shuttles which were having hotel name (Best Western but in Black). The shuttle with the name of the hotel (Best Western Plus...) in Red letters (which is a logo for this Best Western too and there was a huge rush to get on the bus, I also boarded the shuttle. Since I had already seen online that my hotel is only 12-13 min from the pickup point. So when this shuttle was running and running for more than 30 min, I realized something wrong, but I did not bother the driver in the night time. He took us to another hotel with an exact same name but in Glenview area. I told the driver that it is not my hotel and my hotel has same name and logo but different. He was annoyed and started lecturing me. Anyways it was my fault so I bribed him with 10 dollars to take me back to the same point from where he picked. Then finally he did and I reached to my destined hotel by another shuttle. It took me almost 90 mints, huge embarrassment and money too. So friends be careful and check twice before boarding the shuttle, even if there is a rush to get in. It is better to wait for another shuttle rather than getting on the wrong bus. What happened to me should not happen to others. The driver of this bus and the driver of my actual hotel both mentioned that I was not the first one, such incidences keep on happening between these two hotels. In fact, there are 5 hotels with the name of Best Westerns in Chicago, but you need to read between words.