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Best Western White House Hotel,  Watford

3.5/5  - basé sur 453 notations.
27-31 Upton Road, WD18 0JF, Watford, Great Britain - Voir la carte
+44 1923 237316

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Sur la base de 454 avis de voyageur
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Soyez notre hôte au Best Western White House Hotel à Watford, près du centre-ville de Londres. Cet hôtel Best Western est fier d'être le seul établissement de ville à Watford, et de vous offrir un séjour vraiment unique dans les environs de Londres ! L'hôtel bénéficie d'une situation idéale, à seulement deux minutes à pied de la High Street, tout près des zones commerçantes. Depuis Watford, Londres est très facile d'accès, avec ses innombrables attractions familiales et lieux d'intérêts à découvrir. Que vous souhaitiez faire les magasins ou faire du tourisme, le Best Western White House Hotel est le lieu idéal pour commencer et terminer une superbe journée dans la capitale. De retour à l'hôtel, vous apprécierez son confort et son caractère. Les membres de notre personnel sont pleins de personnalité, tout comme l'hôtel de ville dans lequel ils travaillent. Vous serez accueilli avec le meilleur de l'hospitalité britannique. Lors de votre séjour dans ce super hôtel proche de Londres, vous pourrez déguster de nombreux plats anglais et internationaux de qualité. Veuillez noter que les horaires d'ouverture du bar peuvent varier pour les non-résidents. Veuillez vérifier que chambre familiale est adaptée à l'âge de votre enfant avant de réserver. Parking gratuit limité sur place, selon le principe du premier arrivé, premier servi. Un parking payant est disponible à proximité de l'hôtel. Veuillez contacter l'hôtel pour de plus amples renseignements.

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Avis de nos clients


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Basé sur l'avis de 454 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
93
Très bon
 
165
Moyen
 
121
Médiocre
 
44
Horrible
 
31
En couple En couple 135
En famille En famille 73
Escapade entre amis Escapade entre amis 56
Professionnel Professionnel 133
Voyage solo Voyage solo 28
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Service
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Rapport qualité / prix
Best Western White House Hotel,Watford
  • 5
    « work away week »

    I stay here often and really appreciate the way the team look after myself and colleagues each week. Recently refurbished to a good standard. I really love the way the team and management know the repeat visitors and look out for everyone.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, thank you for reviewing you stay with us. We appreciate your comments and will pass them onto the rest of the team. We look forward to seeing you again soon. Best regards,

    5
    « Nice place to stay & good location. Good value. »

    Stayed here for two nights last weekend as going to Wembley for football game. Good location, not far to walk to train station or tube stations (10-15 mins) Reception staff very friendly, efficient and helpful. Rooms were spacious, very clean and comfortable and our bed was huge. Free parking at hotel if there are spaces available. Breakfast was good value at £8.00 if booked in advance. Good choice of cooked breakfast, along with toast, cereals and fruit. Would definitely stay here again if we needed to be in the area.

    « Jane H, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review our hotel, I was really pleased that you found us a nice place to stay in a good location and good value, I hope that the football game was good also. It made me happy to read that you enjoyed our breakfast offering, that the rooms were spacious, clean and comfortable, I will make sure that the team all know how much you enjoyed your stay as I know that this will really please them. I hope that if you are visiting the area again you will choose to stay again so that we can welcome you back. Kind Regards Helen D General Manager

    4
    « Central location, friendly staff. »

    Stayed here when going down to Wembley for an England game. Good location in the centre of Watford. About 15 minutes walk from a couple of tube stations (Watford and Watford High Street). Friendly staff, nice rooms. It does have parking round the back of the hotel but it was a bit of a tight squeeze and it is not immediately obvious how you access the car park.

    « Jane H, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review our hotel, I was really pleased that you found the location ideal for when you attending the England game in Wembley. I was really pleased that you found the staff friendly and that you liked our rooms. I do hope that if you are back in the area you will stay again. Kind Regards Helen Debattista General Manager

    4
    « Great, corporate hotel . . . not much to fault! »

    Stayed here for a night earlier this month. The reception staff were polite, friendly and efficient. Although the Scottish guy in the evening was far more personable! The ground-floor room was spacious and clean and the bed comfortable. The bathroom was fine but could do with a bit of an update and the toilet roll was too far from the toilet for comfort! Breakfast was value for money at £8 if booked in advance with plenty of choice even for a vegetarian such as myself. Although the scrambled eggs were rather solid (does nowhere do runny scrambled anymore?!) and the coffee was absolutely vile filter type! No excuse BW, get it sorted! That said, I would certainly stay here again should I need to.

    « Jane H, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you so much for your review, I was really happy to read that you enjoyed your stay and that all the team especially Tom (the Scottish guy) was polite, friendly, efficient & personable. I know that the team will be happy with your comments as they all work so hard to achieve great customer service. I was also pleased that you found the room spacious, clean and comfortable, and you will be pleased to know that there are planned works for our bathrooms in the future. I was disappointed that you did not like the coffee and that the scrambled egg was solid, I am currently reviewing our offerings as we take all guest feedback seriously, I will also speak to the team to ensure that they check the breakfast regularly so that this does not reoccur. I hope that if you are visiting the area you will choose to stay with us again so that we can welcome you back. Kind Regards Helen Debattista General Manager

    5
    « Great and immaculately clean »

    Lovely hotel very clean. Parking can be a problem but a near by multi story let's you park for £4 per night. The food is good but not enough on the menu been here 4 nights in 2 weeks and will be back again. Quite cheap too

    « Jane H, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for your recent review, I was pleased that you found us great and immaculately clean, and that you enjoyed the food. I am currently reviewing the menu options we offer as I listen to all guest feedback to ensure that we offer what our guests would like in future. I am pleased that you have not been deterred from using us due to the limited car parking space and we look forward to welcoming you back in 2 weeks. Kind Regards Helen Debattista General Manager

    5
    « Perfect »

    This was the perfect hotel for me and my family while we visited the Warner Bro Studio tour. Friendly staff. Clean hotel. Great food. Perfect rooms. All in all a perfect stay and a certain recommendation.

    « BWWhiteHouseHotel, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review our hotel, I was really pleased to read that you found us a perfect stopover for you and your family while you visited Warner Bros Studio Tour. It was great to see that you enjoyed the perfect rooms, clean hotel, great food and that the staff were friendly, also because of your perfect stay that you would recommend us. I know that all the team will be really pleased that they made your stay such a great one and we all hope that if you are in the area again you will choose to stay with us so that we can welcome you back. Kind Regards Helen Debattista General Manager

    4
    « Good hotel for the Watford Collosseum »

    The parts of the hotel we saw appeared to be newly refurbished. We had a spacious room (number 8) which was modern and very clean. The hotel is a 5 minute walk from the Watford Colloseum and about the same to the High St where there are lots of places to eat.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. I am glad you liked the room and found it spacious and very clean. We hope to see you again in the future. Kind regards,

    5
    « Another great stay »

    We had stayed at this hotel before when meeting up with friends in Watford, we decided to stay again but this time we were really happy to find that we had been given the newly renovated rooms, they are really comfortable with everything that you need and very tastefully decorated. The reception area has been changed and now has a lovely bar area, it is a great area to sit and relax with a drink. We did not eat in the restaurant in the evening but breakfast was very good with everything that you may require. All staff that we met during our overnight stay were very professional, helpful and friendly. Thanks to Helen who was on reception when we checked in and was able to juggle from reception to bar while we enjoyed a drink with friends on arrival. Staff at breakfast on the Sunday morning were again wonderful. We will definitely stay again, hopefully in the newly refurbished rooms.

    « BWWhiteHouseHotel, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you so much for your wonderful review, I was so happy to read that while meeting your friends in Watford you decided to stay with us again and that you really liked our newly refurbished rooms, they make a real difference to our guests and it always great to see that returning guests notice the changes and that they are to the taste of our guests. I was really pleased that you found my team as well as myself to be friendly, professional and helpful it is what we all strive to do and offer excellent customer service so thank you. I do hope that if you are visiting Watford again you will choose to stay with us so that we can welcome you back once again. Kind Regards Helen Debattista General Manager

    4
    « Overnight stay on business »

    My TripAdvisor disclaimer.... I am a thirty something average guy who travels either for work or with my wife. We love a bargain hotel and have stayed in everything from 1 star motel6 through to 5 star luxury across Europe and the US depending on our trips. If I pay £50 to stay in a hotel and the carpets are a bit dated this does not phase me...it's £50 for a reason! If I give 5 stars it's not because the hotel is 5 star it's because my experience has been excellent for the price I've paid. So now for my review..... this hotel looks slightly tired from the outside, with a small car park to the rear of the property. Reception, bar and seating area has recently been renovated to a very high standard. Check in was easy, and staff very friendly. I never had anything in the restaurant or breakfast so can't comment. I had a single room which was a good size and fresh. New furniture and a comfy bed. Small t.v on wall and coffee/tea facility. We were on second floor. Bathroom was the only thing that let the place down. The WC in reception was modernised to match the new decor. However, the bedroom I had is still waiting on a bathroom renovation and as such it lets the room down slightly. Hotel is a couple of minutes from the town centre with some Local pubs and restaurants. Not sure about the area as we drove straight from a conference using sat nav. Good value for money.

    « BWWhiteHouseHotel, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review our hotel, I was pleased that you found the refurbishment of a very high standard and that we were good value for money, and that the staff were very friendly, they will be really pleased to read this as they all strive to offer great customer service. We also appreciate your feedback regarding the front of the hotel and bathrooms, you will be pleased to know that due to feedback from our guests that these areas are also being done in the near future. I do hope that if you are visiting the area again you will choose to stay here so that we can welcome you back. Kind Regards Helen Debattista General Manager

    5
    « Recently refurbished - gone from being good to excellent!! »

    We liked this hotel previously because of its location and good standard. We haven't stayed for over a year and were delighted to find that its been completely refurbished and gone from being good to excellent! Rooms and bathrooms are really good standard, reception and the bar have been completely changed and lovely place to relax for drinks and all the staff we came in to contact with were very friendly and helpful! Mention must go to our receptionist/bar person Helen who was just fabulous - efficient but very good fun couldn't have done more for us!

    « BWWhiteHouseHotel, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you so much for your 5* review, I was really pleased that you always found our standards good and since you returned after the refurbishment that it has gone to excellent. Its great to receive feedback like yours, so that we know that we are doing something right. I was happy that all the staff you came to contact with were very friendly and helpful, and even happier that you found me fabulous, it was fun being able to chat to you all and enjoy your stories also. I hope that if you are back visiting the area again you will choose to stay with us so that we can all welcome you back. Kind Regards Helen Debattista General Manager

  • 5
    « Comfortable and friendly hotel »

    A lovely hotel and the staff were very friendly and accomodating. I choose the hotel as it was walking distance to Watford FC. My son and I had a wonderful relaxing break. Staff helped us with parking and were happy to help with all my enquires. Thank you.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, thank you for taking the time to review your stay with us and thank you for your wonderful comments which I will pass onto the rest of the team. I am very pleased that you and your son enjoyed your stay and we hope to see you again soon. Best regards,

    4
    « Good hotel, not too expensive »

    If you have to stay in Watford this hotel is a good place to stay. Not too expensive, good breakfast friendly but polite staff. I did not particularly liked the room forniture but was ok, for sure improvable

    « Jane H, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review our hotel, I was really happy to read that the location was ideal, that you enjoyed the breakfast, and found that we were good value for money. I was also really pleased that you found the staff friendly, I do hope that although you did not particular like the furniture that you have not been deterred from using us again. Kind Regards Helen Debattista General Manager

    3
    « Weekend Visit to London »

    Absolutely faultless stay after being upgraded after a bit of a mix up with our booking. Stayed in room 3 on the ground floor which looked very recently refurbished. Room spotlessly clean, bed really comfy, huge shower/wet room and breakfast was fantastic. Our only gripe was the guests staying above us. On both nights they created quite significant noise from 5am and awoke us very early. We mentioned it at breakfast on our second morning to the manageress whom took our concerns on board very sympathetically and in fairness was quite understanding. However when we came to check out a little later, we weren't asked how was our stay, like the couple in front of us. We were told that they were sorry about the noise and they would be having a word with the inconsiderate guests? Not what we were expecting to be honest. Don't get me wrong, I wasn't expecting a refund or a free stay, but we did pay a supplementary £32 for breakfast x2 for both days. A polite gesture of good will wouldn't have gone amiss here we thought. We've stayed in numerous hotels over the years and have encountered situations which do sometimes unfortunately arise like this, but never walked away feeling a little let down and disappointed with how our complaint was managed. If it wasn't for this I'd have left a 5 star rating as we thought it was one of the best hotels we've stayed at recently, and we'd have highly recommended it to our family and friends.

    « BWWhiteHouseHotel, General Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review our hotel, I was disappointed to read that there was a mix up with your booking, and that you were awoken by noisy guests on both nights. I can assure you that this does not usually happen and am very sorry to hear that this disturbed your stay, and that your complaint was not managed in the correct manner, I can assure you that I will be speaking to all the team and my managers in regards to this. I was pleased that we were able to upgrade you, and that you enjoyed the cleanliness of the room as well as the comfy bed, I would appreciate the opportunity to rectify this and if you would e mail me directly [email protected] I look forward to hearing from you and hope that you have not been deterred from using us again in the near future. Kind Regards Helen Debattista General Manager

    4
    « Pleasantly suprised »

    Just back from a 3 night stay and after reading some of the reviews we were a bit apprehensive about what we would find. The car park was small and we had to park on double yellows while my other half nipped into reception to ask for directions. We received a warm welcome from reception, and check in was quick and easy. The room was clean and comfortable, yes the bathroom suite was a bit dated but it was clean and did the job. The breakfast was lovely each morning and it was possible to order items not listed on the menu like poached eggs and porridge, the staff were more than accommodating and friendly The bar was reasonably priced and the evening meal was ok. The hotel was located a few minutes walk from Watford Market and about 10-15 minute walk from Watford Junction station. There are a number of restaurants and pubs nearby, as well as a large shopping centre.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, Thank you for taking the time to review your recent stay with us. I am very pleased that you enjoyed your visit. Thank you for your comments which I will be sure to pass onto the rest of the team. We hope to see you again in the future. Kind regards,

    4
    « Just great »

    excellent location for what we needed. Food was good at breakfast could of just needed a few more savery items. Bed was so comfy I did not want to get out. Staff were really friendly and could not be more helpful.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Dear Guest, thank you for taking the time to review your stay with us. Your feedback is much appreciated and I will pass your comments onto the rest of the team. We hope to see you again in the future. Kind regards,

    3
    « Very Convenient to City Centre »

    Stayed here with my wife on a two day visit to Watford. The Hotel is smaller than we had assumed on the website and the bedrooms are all fairly compact. The Hotel staff were very helpful and nothing was too much trouble for them. The rooms were clean and the bed was very comfy. The breakfast was adequate but not spectacular. The food served in the restaurant was very reasonably priced and of a very good standard, a lot better than some of the Restaurants recommended nearby. The Hotel probably does need some modernisation but for what we paid we were very happy and once again I must compliment all the staff on reception for their help.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to review your recent stay with us at our property. I am pleased that you received good service from our team and enjoyed the food. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. Thank you again and hope to see you back soon. Best regards,

    3
    « If you are after a 60's/70's themed Avacado bathroom this is your spot! »

    We stayed here for a company paid Christmas do! The hotel has its good and bad points: The Good: Friendly staff Good bar Acceptable breakfast (although i could only stomach a Banana) Location - Perfect if you want to be close to town. The Bad: The Avocado bathroom suite Uncomfortable beds Unacceptable amount of parking available.

    4
    « A Good Basic Hotel »

    This is a good basic hotel for the cost. The rooms are clean, but a bit small. Beds are comfortable, the area is relatively quiet, and located conveniently for a short walk to the shopping/restaurant area. The hotel offers breakfast and dinner, as well as a bar area. The staff are friendly and very helpful with any questions. There is also elevator service between floors.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Hi Lori Thank you for taking your time out to review our hotel Regards Neil

    5
    « Hidden Gem »

    I stayed in the hotel for 2 nights recently for a football match with my husband. I had not had great expectations but I am glad to say I was very wrong. The location is literally a 2 minute walk from the high street and 10 mins from the Watford FC ground. The hotel itself was spotless and was decorated in a relaxed but modern style. The bedroom was a great size and very comfortable. We didn't eat in the hotel but had a drink in the bar and found all the staff exceptionally pleasant and helpful. I would certainly stay there again if i'm in the area.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Hi I very pleased you enjoyed your recent visit to our hotel. We look forward to welcoming you again. Regards

    4
    « A night in Watford »

    Booked in as we were going to a gig at the Watford colleseum. The hotel is basic and clearly set up for people who are working and need somewhere to stay. The hotel is basic but it delivered everything we needed. I would definitely stay there again if I needed to stay for a night in Watford

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Thank you for your kind feedback on your recent stay with us. Take care

  • 5
    « Always an excellent stay »

    This hotel has been recently refurbished and with the addition of new rooms. The public areas are clean and comfortable with bar food and drinks available. The restaurant is bright and the menu ok with well cooked food and excellent service. All staff are most helpful and are interested in their guests. Car Parking can be tight after 17:00hrs but there is public parking near by if from the outside needed. Not memorable, similar to most town hotels, but Memorable inside.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. I'm glad you found the room and hotel clean, staff friendly and found the location convenient for visiting Watford. We hope to see you again in the future. Kind regards,

    5
    « Great location for Harry Potter Warner Bros tour »

    As we drove down the motorway we started to worry that this place was too good to be true. Very reasonably priced, parking available & close to the Harry Potter tour. Something had to be wrong, right? No. It really was a little gem. The hotel doesn't have kerb appeal, you aren't going to drive by & think I must stay there but that aside its a great little place. Firstly your staff. Wow. What a lovely, friendly & professional team. Chatty, genuinely interested in the guests & made my 6 year old nephews trip making sure they spoke to him every time we went through reception or ordered to the room. Parking was very easy, they had more than enough availability the weekend we were there & assured us if they filled up they have access to an overspill car park for just £4 which was very reasonable. Less than a 15 minute drive to Harry Potter & a short walk to the high street with a mix of chain & independant places to eat. The rooms were freshly refurbished. You can smell the new, nice clean & functional shower roons, simple decor. No room with a view but for under £70 a night and as a place to rest your head really couldn't coplain about that. Very quiet, the only noise that travelled was room doors closing but no voices, tv etc to disturb your sleep. We ordered room service and got nice simple sandwiches for a fair price, even a side salad & crisps to make an enjoyable light meal.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for your wonderful review. I am so pleased that you and your nephew enjoyed your trip to Watford. I will be sure to pass your comments onto the rest of the team and we hope to see you back in the future. Kind regards,

    5
    « Good Nights Stay »

    Attended a wedding at The Grove, good hotel, good rooms, great price, 10 miniutes to the Grove in a Uber taxi. Quick checkin and out, parking a bit tricky to find but free, just need to ask front desk.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking your time out to review your recent stay at our hotel. Regards

    5
    « Warm welcome friendly staff good location »

    The hotel is coming to the end of a major refit and it has improved the image of the hotel bring a modern look the staff are friendly and will always find time to talk with you and greet you with a smile. Rooms have been refitted with a modern look clean and tidy. The location is in the centre of Watford so you are able to walk to the high street the staff are a compliment to the hotel and the rates are inline with all the other hotels and also has on site parking

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for your great review. I am pleased that you enjoyed your stay with us and will be sure to pass your comments onto the rest of the team. We hope to see you again in the future. Kind regards, Jane Havlin

    3
    « Bit of a shame really »

    I booked two rooms at the Best Western White House Hotel via Expedia's on-line booking facility. Unfortunately I made a mistake whilst filling in details on their form and despite trying to rectify the mistake immediately, I found myself running in circles and being passed from one company to another. I have spoken to the White House Hotel who inform me that is actually Expedia, not themselves who has my money (over £100). Yet Expedia inform me that White Horse Hotel has my money and they (White Horse Hotel) won't issue a refund. It may be worth noting that Expedia are quite good at NOT replying to e-mails at times, and despite contacting Expedia requesting their CEO's name and contact address, I was yet again 'fobbed' off. I did contact Best Western's Head Office, who were (also) unable to help. All three companies are quick to give to 'understand' my frustration and predicament and are 'regret' they are unable to help. Personally it I agree with a person who I contacted for help in all this who said....."It seems a pretty underhand way to do business." MY mistake and it's a costly one....Customer Service? Goodwill? Sadly lacking. Of course, there are plenty of alternatives available and based on this particular experience, we no longer use Expedia or Best Western Hotels

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    I am sorry to hear that you were not satisfied with the way this matter was dealt with. Unfortunately the rate you had chosen was a purchase in advance rate and was non transferable and non cancellable. Kind regards,

    4
    « Pleasant overnighter »

    Very nice comfortable overnight stay. Staff were excellent and very friendly and happy. The only downside was the shortage of car parking at the hotel. Bed was exceptionally comfortable and breakfast was good.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your visit and I will pass your comments onto the rest of the team. We hope to welcome you back to Watford again soon! Many thanks.

    5
    « As they say don't judge a book by it's cover »

    my daughter and i stayed a few nights as we went to the Harry potter studios , it was really lovely stay nice clean room spacious to, which was ideal with me being a wheelchair user , the staff were really lovely can't complain about anything would definitely visit again

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to review your stay with us. We value all feedback and am pleased that you enjoyed your stay. We look forward to seeing you again in the future. Best regards

    5
    « Business stay »

    Friendliest hotel staff that you will ever meet. Hotel under going renovations but very clean and well presented. Car parking limited but staff have options if you ask. Very comfortable stay. Just off of town centre and twenty minute walk to public transport. Restaurant not available the night that I was there but breakfast was adequate

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to inform the team of your praise. We hope to welcome you back to Watford again soon! Many thanks,

    3
    « Great value »

    I must admit on arriving by taxi the external appearance was a bit sorry looking!, but once inside it was obvious that the hotel had undergone major refurbishment. The staff on reception were friendly Polite and booked me in quickly. My room was on the first floor and again was obviously newly renovated and comfortable with all i needed. Breakfast was a buffet style with Again great polite friendly staff and was really enjoyable. I would Have no hesitation on recommending this hotel! Great service/location/value for money!! Thank you to all the friendly staff.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for writing a review regarding your recent stay with us at our property. I am pleased that you really liked our refurbishment and enjoyed the breakfast and service. We hope to see you again in the future. Best regards,

    4
    « short break »

    very friendly staff and helpful,just in the town center easy to walk into town for a good choice of bars and places to eat.building work going on ,but no problems,bit tight with car parking staff there to help,rooms very large and up to date.

  • 3
    « Not overly impressed »

    It's a few years since I last stayed here, and was looking forward to renewing acquaintance with the Hotel, following what I'd been told were major refurbishments. Sadly, it fell short of my expectations. The room layout was most peculiar, and the bed uncomfortable. Breakfast in the restaurant was OK - although a little on the overcooked side. The only real plus was very friendly and helpful staff. Hotel location is good, being in the heart of the Town.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for returning to visit us. We appreciate your comments about your stay. I am sorry that the refurbishments didn't meet your expectations. We have received very positive comments about the work. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. We hope to see you again. Kind regards,

    4
    « Wonderful staff to support a business trip »

    I stayed as part of a large group for business purposes. The room was comfortable with all necessary amenities, and the food was nicely cooked. The outstanding feature was the helpful staff who helped us park in the little car park, managed our requests for quick service and an early breakfast and couldn't do enough to help.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Hi Karen Thank you for taking your time out to give us feedback on your recent stay with us. I am very pleased you were looked after by the staff and will pass on your comments to them. I hope to see you in the future. Regards

    4
    « leisure break »

    enjoyed my stay here staff very friendly and helpful especially the staff at breakfast I cannot remember her name sadly they don't do food every evening in the restaurant so check before you book which night they don't as I think one of them is a Friday close to town centre just a short walk away and not too far from the rail station

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    HI Paul I am pleased you enjoyed your stay with us, I will pass on your kind words to the rest of our team. We look forward to welcoming you in the future. Thanks

    4
    « Good location & clean »

    Stayed at the hotel over the weekend of 16th Sept. Location to town centre, a few minutes walk away Like most people mentioned, the outside of the hotel looks a little tired, however, was prepared for this. Arrived early and Roxanna, who was very helpful, said she could arrange the room immediatley. We were lucky enough to get the parking at the rear of the hotel although this is a very small car park. Multi storey is just across the road. This hotel is in a great location for Watford FC, just 10 minutes walk away. Sign up to the Best Western rewards club if you book direct on the web. We received the offer of complimentary breakfast. Your also get reduced room rates as rewards. Worth it as it is free to sign up. Didn't have a drink in the hotel but the bar area looked ok The room was very warm and comfortable. Bathroom very dated but still clean. The hotel is undergoing refurbishment so bathrooms could be last on the list. Hotel did take £30 swipe off may card and reversed the transaction the following day on check out. All of this has been previously reviewed by other guests so can't understand why people complain Will definately use this hotel again when in the area.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay and I will be sure to inform Roxana of your praise. We hope to welcome you back to Watford again soon! Many thanks,

    1
    « Wish I hadn't booked! »

    I looked at hotels in the Watford area and chose this one because of its location, near the station, and the fact that the Best Western website said it has onsite parking (I have attached a photo of the website taken at 0230 on 24/9 which supports this) As I knew I would be arriving around 1am, I rang in advance to inform reception. Upon arrival we were told there was no parking as it is first come first served - shame they couldn't have put that on the Best Western website or informed us prior to travel. There is a nearby multi storey (which you have to pay for) however, at that time of night, it is full of drunken revellers and would be intimidating for solo travellers. When checking in I was asked to swipe my card, I presumed that this was in case of additional charges however I was informed that even though we had prepaid there was nothing on their system and they were taking payment for the room - something I will be taking up with the company once I return home! The staff are pleasant enough but very unhelpful (quite smug regarding the room payment and parking which, had I not been so tired, would have been challenged as I am not they idiot they were making me out to be) The room was basic and definitely not the standard I have come to expect from Best Western hotels. I thought staying at a Best Western would have been a 'treat' but now wish I had booked at the nearby Premier Inn instead!

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. Please be assured that we do try hard to make each guest feel welcome and strive to ensure that they enjoy their stay with us. Kind regards,

    1
    « Pretty Grim »

    Room was very poor.. bathroom dirty and room extremely tired..paid for in advance on a company credit card but then they asked for a swipe of a personal card for a £30 security deposit on arrival incase I 'smoked in the room'. Customer service was terrible when I questioned it.. receptionist rude and ignorant although the rest of the stay all staff were very friendly.. hotel is obviously undergoing some much needed renovations (see pics) but the comparison against jury's inn or premier down the road for pretty much the same price is a world away

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. All of our bedrooms have been refurbished this year and the bathrooms will be refurbished at a later stage. We make every effort to maintain a high standard of cleanliness in the bedrooms and throughout the hotel. We would value any issues in this area brought to our attention during your stay so it can be addressed. The hotel has a standard policy of requesting a credit card on arrival, even if the booking is pre-paid. This is to cover any incidentals during the stay. Kind regards,

    4
    « Friendly staff »

    Very good value, room was well equipped. Some free parking. Breakfast was good value at £7 each. Good location for central Watford. Staff friendly and efficient. Voice making announcements in lift sounds like a cat.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to review your stay with us. I am pleased that you enjoyed your visit and will pass your comments onto the rest of the team. We hope to see you again in the future. Kind regards,

    1
    « Male staff walked in my room at 5am uninvited! »

    At 5am a male member of staff walked into my room. If I had not voiced my presence there, it could have been incredibly humiliating for me as I was undressed. The male staff did not call the room or knock beforehand. I felt humiliated and unsafe as a result. The same staff member called 15 minutes later to apologise and explain himself. My partner had exited the fire exit and told the staff he was leaving (apparently he did this the night before unbeknownst to me). So this was the staff's reason for barging in my room. However, when I asked why he didn't give a quick call to the room or knock on the door before coming to check that another person wasn't in the room, he just gave me a lot of excuses and blamed my partner. Having reported this to the manager and senior manager both were incredibly unsympathetic to my loss of personal well-being and dignity. They refused to give a refund or part refund. The first manager was the worst and actually walked away from me when I asked for compensation. When I calmly approached his colleague and asked for the senior manager's email he shouted at me that she didn't know it and only he did and he refused to give the email. Later he finally called the senior manager to come see me. Initially the senior manager, Suraj, was very good and organised a part refund as I wouldn't be in the area to have a complimentary stay instead (his first compensation offer). But as I felt that due to all the bad manners of his manager etc I asked for a full refund. Suraj said he'd have to speak to the night staff who came to my room to confirm the story. The story was confirmed however, Suraj refused to give the refund after all. His excuse was that they didn't know I was there. Completely crazy as two staff helped us to check in at reception, my card was on the booking AND it was, of course, a double room (safe to assume there were two people there). Appalling manners from the managers. Best Western need to check into this for sure. How disgusting it is to allow a male staff to enter a customers room uninvited and without consent! Disgusting.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    I am sorry to hear that you were not satisfied with the way we have dealt with this matter. Please be assured that we do try hard to make each guest feel welcome and strive to ensure that they enjoy their stay with us. Kind regards,

    5
    « Don't be fooled by the exterior »

    We had an amazing stay here. The whole hotel is undergoing renovations at the moment. The outside looks a bit dated, but inside it is like walking into another world. The staff were a credit to the company, nothing was too much trouble. We were always greeted with a smile and greeting. The room was comfortable and clean.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for your excellent review. I am pleased that you enjoyed your stay and I will be sure to pass your comments onto the rest of the team. We hope to see you again if you are in the area. Kind regards

    5
    « Harry Potter »

    Stayed 2 nights at the hotel . Was worried when first saw exterior however hotel was clean we'll furnished and very friendly staff . Would recommend and would stay again . Stayed here as a base for visiting Harry Potter warner brothers

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to review your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. We will be renovating the exterior of the hotel in the near future. Thank you again and hope to see you back soon. Kind regards,

  • 5
    « Pleasantly surprised »

    Having read some of the reviews was a little anxious about staying here. However I needn't have been as from the moment I arrived and the manager arranged a parking spot for me to the moment I left the staff were amongst the most friendly and helpful I have met. My room looked to have been recently refurbished with sufficient facilities and comfort for a 2 night stay. Would have prepared freshly cooked rather than buffet breakfast but no real complaints about the quality of breakfast. Ate in both nights and very pleased with tasty meals & generous portion sizes. Don't get me wrong this is not a luxury hotel and there are areas for improvement including a revamp for the outside. Would normally only rate as a 4 maximum but due to the staff, happy to rate as a 5.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service. I will pass on your comments onto the rest of the team. Thank you again and hope to see you again in the future. Best regards,

    4
    « Don't judge a book by it's cover »

    When we arrived outside we were worried that the inside of the hotel would be the same quality of the outside, a bit tired and dirty. But when we stepped inside we were glad that it wasn't. It was lovely and stylish and very clean. The lady on reception was so welcoming and I am gutted I didn't grab her name. We had 2 twin rooms and they were right next door to eachother. The rooms were lovely, very clean and modern. The bathrooms need updating but when you're only staying one night you don't mind too much. Lovely stay, comfy beds and lovely staff! Would definatly stay here again!

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our hotel. It's great to know you found our beds nice and comfy and the staff friendly and helpful towards you during your visit to us and I will pass your comments onto the rest of the team. We look forward to seeing you again when you are next in Watford. Best regards,

    5
    « My experience at a Best Western Hotel »

    A Hotel that has been brought into the 21st Century by a continuing refurbishment, with staff that are extremely friendly and supportive to your needs. Would I recommend this hotel definitely ...Yes Would I return for a future visit definitely ...Yes

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to inform the team of your praise. We hope to welcome you back to Watford again soon! Many thanks,

    2
    « 2 night stay »

    I have to say the positive that I have is the welcome we received when we arrived was friendly and welcoming. Also the bedrooms have been refurbished but not the bathrooms. Very old looking bathroom and the shower you either scald yourself or freeze and as my daughter pointed out the toilet paper is miles away from the toilet. When checking in I was told that they need to take a £30 deposit from my card to pay for any extras never have I had this before where a actual amount is taken only a preauthorisation. Didn't realise I looked like a flight risk just me and my daughter when I questioned I was told it was because they had trouble in the past. I paid the deposit even tho I didn't order any extras so after checking out I am still waiting for it to go back into my bank account. Now Breakfast was a real treat.......... supposedly a hot buffet and it was freezing!! Both days breakfast was cold. Today I asked for fresh eggs but they still weren't hot?? I paid the extra for the room to have bfast included and wish I hadn't bothered. Going back to the refurbished rooms with walls as thin as paper so could hear everything which kept us awake at night and up early in the morning and my favourite was the cheap mattress protectors it was like sleeping on plastic!! Never in my life have I woke up so hot from a bed and I am not old enough for hot flushes!! Awful stay! This place has potential as the staff are lovely but please master the basics!

    5
    « Lovely Hotel and amazing Staff »

    We stayed at the White House last weekend on the 19 August as we were visiting the Harry Potter tour and its very impressive. The recent refurbishment which, is still ongoing is very modern and stylish. We had 2 rooms and they were spotless and airy, we didn't eat there but the dining room was very nice, We did have drinks in the the bar area and found it to be comfortable and beautifully decorated. However, the best and most memorable experience during our visit has to be the staff, every one we met was friendly, helpful and just plain nice. Highly Recommended.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our hotel. I am so pleased that you enjoyed your time with us and I will pass your lovely comments onto the rest of the team. We hope to see again in the future. Best regards,

    3
    « 3 nights on business »

    Just to start,the owner should be very proud of their staff nothing was too much trouble. Parking is limited and as I have a sprinter van parking was not easy,but the deputy manager Neil Patel was great sorted me a space every night. The rooms are comfortable spotlessly clean.food was very good and not over priced. Breakfast is buffet style,which is not my personal favourite, I prefer cook to order,after saying that every thing was hot. Once again I would like to let Mr Patel and his team I thought they are excellent.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to inform Neil and the rest of the team of your praise. We hope to welcome you back to Watford again soon! Many thanks,

    4
    « Good base for visiting Harry Potter studio attraction »

    The staff were exceptionally friendly and helpful at this hotel. I made a mistake when I booked the room, and despite a 'no refunds' policy the booking was changed by the next day with no fee. From the outside, it doesn't look too appealing, but inside the hotel is very clean and has clearly been recently decorated. Our room was large, clean and comfortable. We stayed for one night to visit the Warmer Bros Studio Tour, and it was a 15-minute walk to the correct bus stop and only £2.50p for a return bus trip to the attraction. Breakfast could be added for £7 in advance or £8 in the morning, but it only ran until 9.30 so we didn't bother. There is a small car park round the back, but if it's full the hotel has a deal with a nearby car park where you can get 24 hours' parking for £4. So overall, this was great value and I'd recommend it.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. I'm glad you found the room and hotel clean, staff friendly and found the location convenient for visiting Watford. We hope to see you again in the future. Best regards,

    5
    « Friendly staff »

    We stayed here for one night on a trip to the footy. Hotel was very clean and the room was comfortable. The staff were very friendly and helpful. All in all a very pleasant experience. Watford didn't win the football though! :)

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to pass your comments onto the rest of the team. Yes, shame about the football score! We hope to see you again. Kind regards,

    5
    « Perfect find »

    Stayed here for one night while visiting warner bros studios for Harry Potter tour. Hotel was spotlessly clean, very comfortable and had fantastic staff on reception. The bed was super comfy, and the room had everything you'd need for a short stay. Price was very reasonable and booked through booking.com at £72 for a Saturday night... Would defo stay again when next in the area!

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for your great review. We are pleased that you enjoyed your stay with us and look forward to seeing you again in the future. Best regards,

    5
    « Perfect for visiting Harry Potter World. »

    Very near the town lots of restaurants and nightlife. Great for younger people don't think the area would be suitable for the older generation. Used this hotel while visiting Harry Potter world. Great value for money, excellent and friendly staff, couldn't fault the place. Recently been refurbished Highly recommend.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to inform out team of your praise. We hope to welcome you back to Watford again soon! Many thanks,

  • 4
    « A warm welcome »

    We booked this hotel as we were visiting friends in Watford. When they heard where we were staying they laughed because it had such a dreadful reputation locally. HOWEVER ... we were warmly greeted by the staff on duty who, seeing we were carrying clothes we were trying to keep crease free, appeared with what looked like a brand new ironing board and iron for our use. Very thoughtful. We couldn't make our mind up whether to book breakfast or not - it was £6.95 if pre-booked or £8.95 on the morning - and entered into a long discussion about what to do. They waited patiently for us to decide without any sign of annoyance!! The hotel has been taken over by the Best Western group and has had a complete refurbishment apart from the bathrooms which are next on their list. The rooms were comfortable and spotlessly clean. Everything had been freshly decorated. The bathrooms were also spotless but a but old and tired. Breakfast was superb. Fresh fruit salad. Yoghurts . A fast and efficient toast machine which is s rare! Full English was from hotplates that were freshly refilled as required and included thick slices of good quality bacon. Our waitress, like the staff in reception was very friendly and polite. I would definitely return and recommend it to anyone visiting Watford. .

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for your excellent review. Your business is important to us and we value the feedback so we can keep delivering high standards of service and improve the overall experience in the future. I'm glad you found the room and hotel clean, staff friendly and found the location convenient for visiting Watford. We hope to see you again in the future. Kind regards,

    5
    « Great hotel excellent position »

    We stayed here last week and I have to say that this hotel was perfect. The interiors are well decorated in a modern style. Rooms are quite big (we stayed in a 4 family room), clean and fully accessorised. All the furniture inside are brand new. The breakfast is really tasty and I suggest you to find the hash brown. Moreover they can also prepare you, not included in the price of the room, food for the evening at a reasonable price. The hotel is located in an idela position, just five minutes walk to the High Street where you can find shops and the shopping centre Intu that is amazing. The personnel is VERY KIND AT ALWAYS AT DISPOSITION OF THE GUESTS. Marine and the others were all really nice! Thanks!

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Hi Thank you very much for your kind feedback on your recent stay with us. I will ensure all the staff receive lovely review. Take care Neil

    5
    « Renovated, extraordinary, great.... »

    The evaluation of our 4 nights stay in this hotel is very easy. Shortly after the complete reconstruction this hotel is simply perfect in all aspects. We had a quiet room facing the inner yard so we could have the windows open the whole night.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Hi Ivan We are all very pleased you enjoyed your visit with us. We look forward to seeing you in the future. Take care

    5
    « A Fantastic Find »

    Stayed for one night in late July 2017. Staff were all friendly and as helpful as can be. Rooms were clean, modern and stylish with some very nice woodwork. Breakfast was sublime and the hotel itself was a stone throw from Watford's town centre and main attractions. No faults to pick whatsoever with the hotel. Fantastic.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Hi Keiran We are very pleased you enjoyed your recent stay with us. I will ensure this will be passed onto the rest of out team. We look forward to welcoming you in the future

    5
    « Inside out »

    When I arrived I thought oh Christ where have they booked me. I went inside and because my company booked via bookings.com the rooms had not been paid. The staff were amazing they helped out instantly. The decor in the hotel is excellent and my room was better than expected. The whole stay was extremely nice. To top it off having someone greet you at breakfast like Pam was just perfect. So helpful and pleasant. I will recommend we stay there again.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to inform Pam of your praise. We will be decorating the outside areas very soon. We hope to welcome you back to Watford again! Many thanks,

    5
    « Amazing and Will Be Back. »

    This is just what was needed. A spontaneous night out in Watford Town Centre with a room to follow afterwards. The staff were amazing and the convenience was outstanding with a 'Starbucks' round the corner to help get over the night before. The bed was a perfect height too if you know what I mean and the showers are definitely big enough for two. We're be back to experience again and if anything, to see the smiles repeated on the staff.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to leave us some feedback following your recent stay with us. I am pleased to see that you enjoyed your stay with us and I will be sure to inform of your praise. We hope to welcome you back to Watford again soon! Many thanks,

    4
    « Not too much of a journey to Wembley stadium »

    We stayed here last minute due to seeing a show at Wembley and the prices in the city were crazy. A short walk to the tube station (15mins) which takes you direct to Wembley Park. the hotel is currently having refurbishment work done but this didn't affect us at all. We had what looked like a newly decorated room however it had a dated bathroom. Staff were lovely and welcoming. Breakfast the next morning was great also. Would stay again.

    « Jane H, Manager at Best Western White House Hotel, responded to this review »
    Dear Sophie Thank you for choosing our hotel. I will pass on your kind words to our team and look forward to seeing you again.

    5
    « Modern & Clean »

    Although this place looks rather shabby on the outside, it is wonderful inside. A perfect spot for us mid-way through our trip to just relax. Very friendly staff and an easy walk to all Watford has to offer.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for giving us 5/5 on your review. We are very pleased that you enjoyed your stay with us and hope to see you again. Kind regards,

    5
    « Excellent stay, friendly staff and value for money »

    We booked for one night so that we could go into London for a show and then visit the warner bros studio tour the next day. The reception staff were lovely, directed us to the free car park (small but we were told we could use another car park if we wanted to). Checking in was easy, room was ready on time and the reception lady was friendly and chatty. The lobby is well decorated and looked after. Bedroom was a really good size with a big bathroom. The shower was over the bath which was a bit small and led to the floor getting soaked. But it was a nice bathroom with nice shower gel provided. The room was simple and clean and the bed was comfortable. Our room faced out onto the car wash which was busy during the day but silent at night. Breakfast was a buffet of a full English and choices of croissants, cereal and light bites as well. Constantly being renewed and there was a member of staff in the room at all times if you needed anything. We also met one of the housekeeping staff who were very friendly like the rest of the staff. We were really happy with our stay and have already recommended family and friends to stay here. Really good price and value for money. As we paid £79 for the room and £7 each for breakfast.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for your excellent review. We are so pleased that you enjoyed your stay with us. We look forward to seeing you again. Best regards

    3
    « Hotel is rough around the edges but lovely staff. »

    Dissapointed on arrival front of hotel shabby, and the rear was part building site. Lovely staff who were very pleasant. Rooms needed updating and the corridors etc were undergoing work when we stayed.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for the good review. I am delighted you had a great stay with us and found the hotel served up everything you needed for your trip to Watford. I will ensure your comments are share with the rest of my team and hope to see you again when all our refurbishment will be completed. Kind regards

  • 3
    « Good as a base »

    We stay here once a year when visiting family, and choose the hotel because of its location, close to where the family lives. And it's a perfectly good base for us, but we don't spend much time there - don't use the bar nor have breakfast. Our room had been recently re-furbished, so was clean and fresh - but not a single drawer or shelf for storing clothes. There was hanging space.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to write a review. I am delighted that you choose to stay with us when you visit your family in Watford. I will pass your comments on to the rest of my team and hope to see you again when you are next in the area. Kind regards

    4
    « Neil is a diamond »

    Don't judge this hotel by its outward appearance. Inside it is sleek, tasteful, incredibly clean and has been updated through recent ongoing refurbishment. All staff members are charming and friendly and if you need anything just ask for Neil the Duty Manager...so helpful and nothing is too much trouble for him. Bar prices are standard...£3.50 330ml Budweiser or £4.80 pint of ale, and parking didn't bother us as there were enough spaces but the car park is small and could be an issue, go round the back and pull in next to Enterprise. Our room 103 was small but decent, due to the refurbishment, circular saw noises started around 8:15am. Very good central location.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Many thanks for your great review, I was delighted that my team made you very welcome when you stayed with us recently - thanks too for the special mention of Neil, I was so pleased that they looked after you so well. We look forward to seeing you again. Best regards

    4
    « Huddersfield Town at Wembley 2017 »

    A very nice hotel, great price. The staff were all very pleasant and helpful. We would stay here again. 2 min walk from town centre, 10 min from train station. The rooms are clean and tidy with tea/coffee facilities.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for the good review. I am delighted you had a great stay with us and found the hotel served up everything you needed for your trip to Watford. I will ensure your comments are share with the rest of my team and hope to see you again when you are next in the area. Kind regards

    3
    « Good value for money »

    Stayed here for a night. From the outside it appeared disappointing. But on the inside- Clean, average sized quite rooms. However, there are no refrigerators in the room. Tue bed was comfortable. Advertised as free parking, but there are a handful no of spaces which are first come first serve basis. There is a paid 24 hour car park across the road. Breakfast is quite expensive at £7 per person Overall this place is giod value for money

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for taking the time to write a review. All your points have been noted and I sincerely hope that you will return some time to enjoy our hotel. Best regards

    4
    « Improvements are making this hotel better »

    The hotel is well located for central Watford it has friendly staff and a good breakfast. The hotel has gone through modernisation with some work still to be done, rooms are have modern décor and quite have stayed here over several years on a regular basis never been disappointed

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Many thanks for your great review, I am pleased that you appreciate our friendly staff and enjoyed the breakfast. We hope to see you again in the future. Best regards

    4
    « Great staff »

    Just one night before a visit to Harry Potter studios. well located for a walk into town and station for bus to studio. Good breakfast and very helpful staff. Comfortable rooms, a little bit noisy due to road traffic.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Thank you for the great review. Your comment towards breakfast and staff are much appreciated. We hope to see you again in the future. Best regards

    4
    « Stay for visit to Harry Potter studio »

    We really enjoyed our stay at this hotel. The staff customer service was superlative - best of any hotel by a long shot. We had a room on the second floor and stayed for two nights. We added breakfast when we arrived (as this wasn't included) and ended up having dinner both nights too, so I would say the food was good! There was some refurbishment going on but it wasn't a bother generally. The hotel had been improved somewhat since previous stays some years before - the reception was spacious and welcoming. There are plenty of seats (although not too comfy from my back point of view) and a large tv and bar. They offered one newspaper but lots of copies. In our room it was very hot so we had to open the window, and there was a fan, which we employed! (It wasn't particularly hot weather - about 21C.) The walls must have not been that thick as we could hear a "lot if activity" next door! There was a bath and shower - both great. Unfortunately the water pressure in the loo wasn't great, but the rooms were spacious. There wasn't a lot of hanging space for clothes, but for a short stay this wasn't a problem to us. The only downside was parking. We were fortunate to get a space in their car park, but if you didn't (as spaces were limited), you could park in the NCP that they had an arrangement with. Watford have some one-way streets in the centre and if you don't know it very well you could end up going round a bit before fknding where you want to be. However, as said, the hotel staff couldn't be more helpful and they would assist in this as well. There were coffee-making facilities (but no biscuits and no water).

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Many thanks for your great review and I was delighted that our team made you very welcome when you stayed with us recently. I was so pleased that they looked after you so well and that you enjoyed both dinner and breakfast with us. We hope you will stay with us again in the future. Best regards

    1
    « Rip off »

    Don't bother booking here, try the air bnb's close by or the holiday inn is good They ended up over charging us to the cost that was agreed however i only found out once my card was charged and they refused to refund it

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    We value every feedback, however we do find your review unfair as you did not stay in the hotel. You have been charged a non-arrival fee as you did not cancel your booking within the cancellation terms & conditions set in your booking.

    4
    « Little Gem »

    We were only staying for one night first impressions of the outside were a little disappointing but inside ..verry nice the lobby, bar and public areas have been recently refurbished to an excellent standard . The manager explained how to get to the small car park at the rear of the hotel and as a room was ready let us check in early. There is still some refurbishment going on in the corridor but nothing off putting although the stairs are very creaky but we used the lift so no matter. The funny smell people complain about in some reviews are the new carpets i quite like it myself . The room we had was spotless as was the bathroom and that bed was so comfortable. And for me the make or break of any hotel is the staff i feel that the staff at this hotel are certainly among the nicest friendliest and most helpful i have ever met. They didn't but a foot wrong from the minute we stepped inside until the minute we left they were friendly and courteous. The breakfast was lovely we were about 20 minutes early for the restaurant to open but the lady setting up said no problem sit down have a cuppa we will be ready shortly. We will definitely go back next year.

    « Jane H, Deputy Manager at Best Western White House Hotel, responded to this review »
    Many thanks for your great review, I was delighted that our team made you very welcome when you stayed with us recently. I am pleased you liked the areas of the hotel that have already have been refurbished. We look forward to welcoming you back next year. Best regards

    4
    « Great Value for money »

    Stayed here while visiting Wembley. Great location, about 10 min walk to train station. Parking is limited and outside looks a bit scruffy but once inside the lobby is modern and spotlessly clean. Staff went out of their way to make our stay as good as possible. Rooms were clean and modern but the bathroom could do with being brought up to date. Overall a great value for money hotel. Will stay there again on our next trip to Wembley.

  • 5
    « Nice little hotel »

    We stayed here as part of a stopover when visiting the Harry Potter studios, the staff were very pleasent and helpful, the food was excellent too. It is slowly being refurbished but the bathroom in our room was in need of a refit as it has not been updated since the 70s, this is the only negative I could find with this hotel and given time when the refurb has been completed it will be great.

    5
    « Harry Potter visit »

    Great value and location. The staff were lovely and efficient. The room was newly decorated, very clean and a really comfy bed. The bathroom suite was dated but it really didn't bother me as the bathroom was big and light with a really powerful shower. Definitely recommend if you're visiting Harry Potter, it's a ten minute walk to Watford junction where a coach picks you up.

    5
    « Fantastic staff!! »

    Well this is my second visit to this hotel and they have really invested heavily and refurbished many of the public areas and bedrooms. The room was excellent and the beds are comfortable so very good all round. What stood out to me was the service...... Check in was very friendly and efficient and lady who looked after us at breakfast time was very attentive and nothing was too much trouble. Everyone we met without exception said hello and were generally very courteous. I would definitely recommend this hotel.

    3
    « Not all alterations for the best »

    Nice reception and bar area, staff very friendly but photo above for this hotel bears no resemblance to furniture in room now after supposed improvements. New carpet but all wardrobes, bedside cabinets etc all now gone in favour of a budget hotel style like Premier Inn, with just small shelf next to bed, with shelves elsewhere and open plan hangers to hang clothes. Prices nowhere near as cheap as Premier & Travelodge if booked in advance. Tv on wall. As said elsewhere walls thin, can here conversation in next room including snoring all night.

    3
    « 1st visit »

    The outside of this hotel belies the interior. Having had a facelift in the reception and some bedrooms, we were pleasantly surprised. Our room was nice, but we had a few niggles with the noisy workmen,and creaky floorboards. After speaking with the friendly manager, we had a bill reduction,as we thought £89 was rather steep,especially with noisy refurbishment going on in the building. We would definitely return if we went to the Colesseum again.

    3
    « A Mixed Bag »

    Very rarely stay in Watford and have never stayed here before. It is not in the best area and is obviously undergoing an upgrading program that is gradually extending throughout the hotel. It is reasonable enough if your expectations are kept real. On the positive side the staff are very friendly and the reception area is pleasant. For the money an OK place

    4
    « Nice hotel »

    I had read some reports referring to a funny 'smell'. There was - it's a new carpet smell - not one to complain about really! Staff friendly and helpful and rooms are fine. Parking is limited but there is a Public car park a short walk away. Breakfast excellent.

    3
    « Friendly staff, nice food »

    Stayed here for one night prior to a business trip to London. The place looks a bit worn from the outside but the lobby area and bar has had a recent makeover and looks bright and fresh. The rooms are in good decorative condition although the bathroom I had was a bit dated. The bar area was large and bright with a mixture of new seating and tables. I ate in the restaraunt which although quiet when I visited surprised me with the comprehensive menu. I had a thai green curry which was great. The car park is too small so best to get there early and grab a space.

    5
    « Great Hotel, and friendly staff. »

    We stayed here this weekend as we were over visiting the Harry Potter Studio Tour. Admittedly the outside of the Hotel hasn't been refurbished (yet), but the inside of the hotel certainly has. It's lovely inside, clean and modern, as are the bedrooms which were clean, neat and modern in design. The beds were very comfortable, it was quiet and a great place to relax and get some sleep after a long day walking about. Also the staff were superbly friendly and helpful. Especially Neil on the reception desk, who helped us to get a taxi back to Luton Airport. We'll likely be back to the HP Studios next year, and we will definitely be staying here again, as we had a great experience at this hotel. Fully recommended!

    4
    « Undergoing a refit but super lovely staff »

    You may be surprised at my review, you may think I'm going to be negative but I'm definitely a fan of this (being refitted) place. Think 1980 decor. Yes, really you are frozen in 1980, Strangely, the bedroom was warm, clean and cosy in a chintz way. Everything was absolutely fine, don't get there too late otherwise you have to park in the multi storey car park (but you get a discount). The staff were super friendly and the full English was, well a full on English and it sets you up for the day. I must stress the hotel is being refurbished, but the staff were faultless and super friendly, the check in/out staff, the breakfast lady, in fact although I felt I'd gone back to 1980 it was a very pleasant experience.

  • 2
    « Short Visit »

    Our night was spoiled by the thin walls and the noise from the neighbouring rooms. Could hear the conversation clearly. It was great to hear how much they needed to get downstairs for a spliff. Nice stench of it in the corridor as well in the morning. Rooms need modernisation. Couldn't wait to leave in the morning.

    4
    « Friendly and comfortable »

    Visited for weekend with a group of varying ages. Very clean with comfortable beds and friendly, welcoming staff. Breakfast very good and reasonably priced at £7 pp. My husband and I had an evening meal which,again, was very good and well priced. The hotel is about half a mile from Watford railway station with fast trains regularly into London. A shuttle bus runs often to Harry Potter world so the hotel is well placed. The only reason I didn,t give 5 stars is due to renovation work being carried out on the hotel but this did not bother us.

    3
    « Overnight stop »

    Booked this hotel for a one night stopover in Watford. Firstly, I have to compliment the staff for their friendliness and courtesy, they were very helpful, but the hotel is a bit 'tired', dated and well in need of the improvements that are just being undertaken. Our room was clean and tidy enough, with a king size bed, comfortable layout, Tv, bath/over shower, loo & bidet. There's not much to see from the view from any window at the hotel, but the hotel is well located for proximity to the town and its varied shops, pubs, restaurants and night life. A big problem tip if you are travelling by car is to sort out your parking with the hotel, usually as soon as you arrive, as the hotel is located on a side road from the one way which has double yellow lines (no parking). The hotel has some parking nearby behind the hotel, (accessible via a car rental garage). It has everything you need for a one night stay and can only improve with the works being done. So overall a reasonably good nights stay, a very comfy bed and no real complaints.

    1
    « Unpleasant stay »

    Our stay at this hotel was rather unpleasant. There were constant disturbances at night i.e. we could hear a lot of noise emanating from rooms above and around us. On several occasions, there was knocking on our door. There were no toiletries in the wash room. The hallway was small and rather cramped. Not one I would recommend to my friends.

    3
    « Dated but clean »

    Stayed here for one night, hotel very dated and in need of refurbishment but room clean enough and reception staff helpful. Free parking is a plus. Very noisy in room when someone walking down corridor or in the room next door.

    3
    « Dated! »

    We have relatives in Watford. I first stayed here, before it was Best Western in 1977! We have stayed here many times since. During our recent visit, the hotel was undergoing refurbishment on the ground floor so guests were restricted to sitting in the reception area or the bar where the restaurant was also temporarily located. The staff were pleasant, cheerful and helpful. We were 'processed' quickly and directed to our room. A lift serves all floors. The corridors to the rooms are lined with dark wood panelling which gives it a dingy atmosphere so, not very inviting. The room and bathroom was clean and tidy. There was not much of a view from our room (hand car wash area) but, we did not expect 'The Hanging Gardens of Babylon' from a Watford hotel room. The bathroom, although clean, was looking very tired with a few cracked tiles. The bed was comfortable so we had a good night's sleep. Breakfast is buffet style with a reasonable selection of food to satisfy a normal person's appetite. As previously reported, parking is limited however, I think they have another car park across the road, I have certainly parked there in the past. In summary, not the absolute apex of hotels and is probably clinging onto the Best Western brand standards. The bed and breakfast was certainly cheaper than Premier Inn and Travelodge. We found it clean and comfortable and suited our purpose for that stay. Do not dismiss it out of hand, if you are just on a couple of nights stopover, reasonable value for easy access to London and other local sights. It would be interesting to see what improvements are currently being made and how they turn out. The panelled corridors should be addressed next.

    2
    « What a liberty »

    Well after being in Watford a few years and being totally cut off from friends,me ol mucca decides to pay me a visit,I did suggest the Travelodge or Prem Inn. Anyway I gets there and as usual old habits..lol The hotel room was small but quite cosy,being the gig kids we were we put the shower on and immediately had to turn it off because the power and the heat saunafied the room in about 20 seconds.. So room OK.. My gripe now is the lady on front reception. Having some affiliation with leisure and tourism I was mortified at the sheer lack of professionalism that was displayed the morning after..I was not doing a walk of shame,I left because I had other arrangements but as I passed the reception desk the receptionist and a suited man(possibly a manager),the receptionist felt the need to call out behind me at the top of her voice "Good morning" I turned and returned the greeting,but her cards were marked and so is that of the hotel.. Customer care should be at the top of the list in an establishment that is so obviously under refurbishment,the outside looks tired and drab(so unlike the pictures on site) For me it would seem that this is a characteristic that carries right through to staff( in need of a return there too) As an avid advocate and supporter of local business,rest assured that even with a lick of paint my experience has been sullied for good..I mean you can whitewash a grave as many times as you want,it will still be full of a dead man's bones

    3
    « Average »

    Stayed here for the night to go to the HP studios. A pretty standard hotel, not quite what we were expecting from the photos, they were a bit misleading. I always thought Best Western's were a bit more up market. Reasonably priced to stay when we booked though. They were obviously having work done to the hotel which I appreciate. It could be clearer where the parking was, my friend had to run in to find out but was easy to find after that. Staff were friendly, the room was clean and comfortable etc. Like I said, pretty good but just misleading on the photos. Can't comment on the food, we didn't use the restaurant.

    1
    « Dreadful stay »

    Worst western more like, dated and pointless decor. Loud heavy doors. Difficult limited parking. Rude unhelpful staff. Ridiculous hotel policies which should seriously be reviewed. Would not stay again!!!

    5
    « Brilliant staff! »

    Place clearly under refurbishment but the staff..! Just brilliant, help with parking, restaurant recommendations and just over all great, as single female traveller it's so nice to feel like you're safe and almost among friends, pretty sure the guys that looked after me were called Neil and raluca.. bloody awesome and best western should be proud of them!!! Would stay here again based purely on these guys! (Bathroom very dated though!)

  • 5
    « Stop over... »

    Just stayed at the hotel very good clean service very good price close to local train station quick access to London.. Car parking on site breakfast available,Would recommend if you want a good hotel at a good price definitely stay again....

    5
    « Watford for our Anniversary! »

    We arrived in a whirl! We were trying to attend a BPL football match and we were late! We dropped our luggage at the check in and she told us to go! We had let the hotel know we were arriving for our 28th anniversary and that we'd like a quiet room as we'd be jetlagged having just traveled in from Vancouver BC. They gave us a lovely quiet room with a chilled bottle of white wine. They treated us so very well! The next morning they had a beautiful breakfast and we had our fill! I would highly, highly recommend the BW White House in Watford!

    4
    « Pleasant stay »

    My boyfriend and I have just returned from a 4 night stay. We were down to watch the British Masters golf. Our room was spacious and very clean and tidy. The bed was very comfy. Breakfast was amazing....choice of cereals, fruit, yoghurts and full English. We ate in the restaurant one evening and was very pleased with our meals and thought it was good value for money. The staff are so helpful and very friendly. It's a stones throw from the town so suited us fine. Thank you for a pleasant stay.

    2
    « Very Disappointing »

    To start with the positives, which there are few unfortunately. The staff were exceptionally helpful and cheerful. The breakfast was reasonably good, with all the typical English favourites of sausage,bacon,eggs etc. Now for the rest,the corridors are very dark and very dated. The bedroom we stayed in was very small.The hotel is a nightmare to find and is not in the best location, being in the middle of a street in the middle of town. The hotel has two minute car parks at the back and you are incredibly lucky to get a space. The hotel is currently undergoing a refurbishment, which is badly needed. All in all I would strongly advise anyone thinking of booking this hotel to book somewhere else. Thanks to the staff who tried their best in a very difficult situation.

    5
    « HONESTY »

    We were visiting London to see friends, and I booked into the Best Western as it was closest, I forgot it was the British Masters Golf week, and the place was heaving, however, Best Western sorted out my car parking quickly, checked in with friendly staff on hand, The deal was Bed and Breakfast, the room was clean and well appointed, Breakfast in the morning was well laid out with plenty of choices, The front desk also extended our checkout time so we could change prior to going on to our meeting, which was helpfull as it gave us time to do a bit of shopping. It was only after we had checked out that I realised I had mislaid an envelope with a rather large amount of cash inside. I phoned the hotel, and yes the cleaner had found it and handed it to the front desk attendant, The Hotel had phoned me twice ( my phone on silent) to inform me. This has reaffirmed my faith in human nature, Best Western, THANK YOU VERY MUCH

    3
    « Lovely staff,but dated hotel »

    The hotel is very dated,the rooms were clean with comfy beds the bathroom was clean the location was really good for town.there is refurbishment going on at the moment but it didn't really effect our stay,the breakfast was good value for money with a lovely lady in the restaurant who made sure you had everything that you wanted.the car park is small hope they improve that as well.

    1
    « Wish I could give no star »

    I don't think I've ever stayed in a more dismal hotel. The worst night sleep I have ever had due to paper thin walls which meant I could hear when the person in the room above rolled over in bed, let alone when they got up and got ready. I may as well have shared a room with them. We were supposed to be staying a family room for 3 but there was only 1 double bed and a very small leather sofa with no bedding. The decor was so dated that I thought I'd entered a time warp. Please look elsewhere for your stay in Watford!

    3
    « Don't loose the wonderfull staff »

    Rather tatty from the outside and common areas are dark and dated. The room was solid and clean, comfy and the bathroom en suite was also clean, with bidet! All quite adequate. What rays of sunshine tho were the staff - excellent in their manner and despite having to put up with the inconvenience of refurbishment - the Hotel having recently been taken over by Best Western. I do hope that in achieving the modernisation Best Western retain their second to none staff. The food in the restaurant and that at breakfast was tasty and good value for money. It is to be hoped that the arrangements for car parking improve equally with the refurbishments as well. Would I return - yes when convenient - if only to see what Best Western have achieved and to chat with the wonderful staff!

    3
    « Lovely staff, dismal hotel! »

    Stayed overnight for 1 night. Location really good for Town. Reception area being redone. Staff were absolutely brilliant and totally loyal to the company. Room was large and had an equally big bathroom. Clean and tidy. No air con but given a fan to compensate. Hotel needs good refurbishment not just the reception. Hall and staircase dark and dingy. However good breakfast, freshly cooked. Have given a 3 instead of a 2 because of the friendliness of the staff. They were absolutely lovely. Would I use this hotel again? Actually yes because of location and the lovely staff. Hopefully by next visit some improvements will have been made. Come on Best Western. Live up to your name!

    1
    « Oh dear... »

    Let's start with why it gets 1 star. The meet and greet from the receptionist was lovely and it has free wi fi. But that's it... A sweat smell; no a/c so it's hot; outdated decor and fittings; a sodden carpet outside the bathroom so there's a leak; a toilet seat with a bidet at its side preventing you from reaching the paper; general ageing; an entrance door that you can't get through easily into the hotel; a mis match of everything because of the renovation. At £79, I really thought they would offer me it all back when I showed the duty manager the mess. All he said was that he would put the room out of action (room 1 by the way) until the leak was repaired..... Never again folks

  • 1
    « Building tatty staff to good for the place »

    The reception is currently being worked on unfortunately it's the tiredness of the rooms and ensuites that need a refurb the staff are it's best assets ! for a best western you'd expect better, rooms too hot, wifi elusive Saturday nights noisy, average breakfast and nearly lost the car down two of the biggest potholes in watford which lurk in their car park. come on if your going to charge more than a premier inn don't offer a advocardo bathroom suite with non matching toilet seat maybe get terry and June to do the opening ceremony when you've finished papering over the cracks if only you put in as much effort with the building as you have with your excellent staff.

    1
    « Worst ever »

    Without question the biggest dump I have ever had the displeasure of staying in ( and that includes some pretty ropey b&b's in run down seaside towns in my younger years ). Whilst the 1 star bedrooms are relatively clean - which was surprise based on my experiences before opening the door - the rest of the hotel is horrendous. The pokey corridors leading to the bedrooms stink of what smells like smoke and dirty carpets. The place is getting some work done at present but unfortunately that doesn't include a wrecking ball which would be the best thing that could happen to this place. My advice would be find a travel lodge all day long. Best Western - this place is a disgrace to your position of mediocrity.

    1
    « Worst hotel in area »

    This is a 1970 time capsule, very old hotel in a very poor location situated on a busy noisy junction. Car parking is very limited and tight, rooms are boiling hot with no air on and internet is pot luck. Nothing good about this everything is just bad. Plenty of modern hotels in area use one of them is my advice. I spent 2 weeks in this place and if it we're my money rather than my works I would have moved out second night.

    1
    « Hotter Than Hell »

    I am writing this review from my room in the hotel, which feels like an Egyptian desert in terms of heat and suffocating humidity. This is the hottest thing I have ever had to endure. There is also no air-conditioning to relieve the burn, although, there is a fan.... which feels like it is slowly blowing lava air at me. I have 2 wet towels on me just to make it somewhat comfortable... but even that is failing, I just feel like I am slowly basting myself and going back in the oven. Avoid this hotel at all costs.. I wouldn't be surprised if Satan lurks in the basement. The food is good though, 1 star

    5
    « Even the little things »

    Every effort had been made to ensure that the room was presented at it's best. The staff were friendly, polite and considerate. The bed was comfortable. As suggested in the 'user manual' in the room, the staff were prepared to bring fresh milk up to my room every time I requested it, also replenishing the coffee sachets when needed. I did wish at one point that there was a floor cloth in the bathroom to mop up the water I spilled whilst washing, so that I could avoid treading it all over the place. Customers in future may want to bring some disposable paper towels for the purpose or perhaps the hotel could provide them as it's difficult not to spill water in a bathroom during use.

    4
    « COMFORTABLE AND CONVENIENT LOCATION »

    The hotel is quite close to the shops in Watford and it would be easy to go to the Harry Potter experience at Warner Bros. As I didn't eat there, I can't comment on food. The room was a good size but the dividing walls seemed rather thin as televisions could be heard on both sides.

    3
    « Best 2 stars »

    Its a cosy small hotel, narrow walkways with pleasant staff looking to help you. Its located along a fairly busy road during the day, 5-8mins walk from the Watford town centre and 20 mins to Watford junction. It has limited car parking. The room was neat clean and fairly small no safe or minibar so fairly basic. I didn't get the breakfast option so can't comment on that. Personally I would give it 2 stars overall pleasant stay nothing more can be said Thanks

    4
    « Wembley trip »

    We arrived earlier than the check-in time but a secure facility was available to leave our bags. We stayed one night and overall the service was very good, staff were warm & friendly. However when we returned in the evening the night porter was very sullen and unwelcoming.

    2
    « Very dated and noisy »

    I found this place without problem although parking was more of an issue. The hotel says free parking, however there is only extremely limited onsite parking. I ended up having to park in a nearby multi-storey car park that cost £10.00 for the night. I have some mobility difficulties and although it is only a short walk, it wasn't a good start to my stay. I was welcomed at reception by the friendly receptionist, the check in process was efficient and I was offered two access codes for the wi-fi. The immediate impression however, was that this was a very tired hotel, it is in urgent need of refurbishment (this is however currently underway). I took the lift to my second floor room, but this was the only time I used the lift. Again it is fairly ancient, but the most worrying aspect was that the floor of the lift has some definite "give" in it, most disconcerting! Through a maze of fake wood panelled corridors , I found my room. The first thing I noticed was the stale smell of the room and I immediately opened the windows as far as they could be opened. This was a maximum of 3 inches! The windows have open restrictors on them. The room was hot, and although there is no air conditioning, a fan was provided in the room, which did nothing apart from creating a hot breeze. The room is fairly well equipped although again, its very dated, but the room did seem clean. The bathroom is again very dated, although functional. Shower water pressure is excellent although it was almost impossible to control the temperature, no sooner had I got the temperature as I wanted it, I guess someone turned on or off their shower and the temperature of mine either went boiling hot or freezing cold. The room backed onto one of the main roads, so was noisy all night, although that said, I did sleep ok. The bed was comfortable. I had paid for breakfast and the selection and quality was ok. Pro: Very friendly staff Cons: Limited parking, very dated, noisy.

    4
    « Nice layout, friendly staff, very hot! »

    The room was lovely and spacious as was the bathroom, the town centre and a number of restaurants were within walking distance. The hotel itself was rather dated but the bed was super comfortable. The only issue I found with the place is that there is absolutely no airconditioning and therefore the room was baking! There was a small fan but it didn't really help much. I'd recommend but maybe only in the cooler months.

  • 2
    « Noisy and dated. »

    This place is easy to find. It is hard to park. I think parking advice should be provided when you book this hotel. The staff are helpful and friendly. The room was spacious and large. The hotel needs modernising. The bed was hard, the hotel creaked, better double glazing required. I didn't sleep well as the road was busy all night and the noise went through the room. If you are a heavy sleeper this will be no problem. I left after one night.

    4
    « Stick with it - definitely greater than the sum of its parts and moving in the right direction! »

    I have a lot to say - bear with me! We chose this hotel due to its proximity to the Harry Potter experience - it looked nice on the website, was reasonably priced and had free parking. However (and PLEASE do read to the end as, despite the following few lines, things have definitely improved!), following a fraught navigation of Watford's roads (we are first time visitors to this area but having spent a couple of days here are already finding it much easier to find our way around) and the fact that we arrived during a mini heatwave our initial impressions had us connecting to the free wi-fi in an effort to find an alternative hotel as we really didn't want to stay. These were the key issues we found initially: - having paid up front we were surprised that £30 was charged to my card at check-in (this is for convenience if we want to charge things to the room and as it happens we believe it will be refunded on checkout. Actually not a bad idea but perhaps make it an optional service? - the room key only worked for the first entry into the room and, so far, I have had to have it replaced twice (the key cards are quite sensitive and I have been keeping it in my wallet next to other cards which seems to have caused the issue) - the carpet on the stairwell was threadbare and there was a slightly odd smell which didn't bode well (but see later) - the maze of corridors required to reach our room were dark and dingy with faded prints on the wall - not the end of the world but in stark contrast to the light and fresh hotel we had just left (but see later) - when we reached the room it seemed very dated and extremely hot (although to be fair we knew there was no air con and there was a fan in the room plus it was an exceptionally hot day). We could not plug the fan in anywhere where the draft would reach us as there are no plug sockets by the bedside tables - presumably the room was designed in the days before widespread use of mobile devices and even the alarm clock had been stationed next to the TV as that was the only available plug socket - the bathroom, although clean, was an unappealing teal colour and there was black mould around the sealant - several of the TV channels had an interrupted signal - the wi-fi was a bit hit and miss - it appeared that the road noise and building work would cause problems So - this may well make us seem like horrible people but at this stage I was inclined to give a review of 1 star, forfeit the money we had paid and chalk it up to experience. What can I say - we were tired and hot and from that perspective the negative reviews hubby found online all seemed to ring very true. However THANK GOODNESS WE STAYED!!! What convinced us to give it a go was the staff and I would like to say at this point that all of the staff we have come into contact with should be commended - I suspect they know that some of the rooms are below par but they have all gone out of their way to make us feel welcome As our stay has unfolded we have realised that the renovations - which have actually not negatively impacted on our stay at all - appear to be addressing the issues we had noticed. Having a nose around we found that some of the corridors have already been painted and the carpets replaced - those corridors are like being in a different hotel! Assuming that the rooms are being updated at the same time the renovations should address the vast majority of the issues outlined above - it will just be a bit hit and miss in the meantime regarding which room you are allocated so be prepared! Added to this we have found some unexpected features which, together with the superb staff, have made this a great stay (no particular order): - towels are a good size and it was nice to find two bottles of hand wash in the bathroom. The water is also piping hot - we managed to get onto the car park throughout but be warned; it is small. However the staff are really helpful and will ensure you get parked somewhere! - the atmosphere in the lounge in the evening was lovely. We had a tray of coffee both nights - great value and a really pleasant experience, not something we would usually choose to do but we were made to feel very welcome - same at breakfast. The lady who served us was fabulous - attentive, interested in her guests and extremely approachable. I have seen a wider array of food on offer in other hotels but there was absolutely everything you needed and it tasted good. I also appreciated that breakfast was available until 9.30 - it is really handy for town - literally a 3 min walk - actually the noise wasn't a problem at all. So - despite our initial worries this has actually been a great couple of days and it was exceptionally handy for Harry Potter (which was fabulous!) Thanks to all of the staff for their efforts - much appreciated!

    2
    « "Not 'best and would not stay again"! »

    I really like to write positives first, but I'm struggling if honest. Staff were friendly. The parking is very poor think before booking, the hotel is in great need in all areas of TLC and it has a poor house keeping standard look about it. We had a twin room, with poor house keeping, damp smell and damp bedding. The mattresses were VERY worn and gave a poor night sleep. The room walls are VERY thin and you can hear 'everything'! The hotel is generally VERY noisy. I was offered a discount if I stayed again, but I never will, would have preferred a gesture of good will refund but my complaints was of no concern in reality.

    4
    « Great old school hotel. »

    Our 2nd stay at the white house lovely traditional British hotel.with good sized rooms.+ FREE car parking. convenient location for M1/M25 Central London only 15 minutes away on the train or underground. 10 minute walk to the station.

    3
    « The Hotel is very good, getting there and parking is a nightmare. »

    Getting to and from the Hotel was a nightmare. The road users are manic at best. That's what you get for driving in London. Not the Hotels fault of course, but it may tip the balance in anyone's choice of where to stay. Once there, the parking situation is tight, I mean really tight. Get your car in one of the 2 small carparks and hope you can get it out again. It amazed me how white van man could squeeze a large vehicle in such small spaces. The quality of the Hotel is OK. The service was fine and friendly. I stayed on business. Would I stay there again, I am afraid not.

    4
    « Interesting »

    This hotel is quite central to Watford but tucked behind the main shopping area. The hotel needs some attention and is looking quite tired but there is work going on. The rooms are quite comfortable and surprisingly quiet. The food is reasonable and the public area comfortable and the staff are very friendly and helpful. Parking is very limited so get there early if you want a space. Not the best Best Western or the best in Watford but definitely worth considering if in the area.

    2
    « Very dated and tired but clean »

    From the first impression on arrival, you will want to turn and go elsewhere, as it has lots of flaking paint and rotten woodwork, and unfortunately, it doesn't get much better inside. The room we saw on the website before booking is NOTHING like the room we were given, we found a very old, tired and dated room from the 80's / 90's. The shower didn't work at all, a Pampas green suite etc. etc. BUT, the room was very clean and all of the staff we met were very friendly, helpful and professional. We will not be returning, even though we visit Watford regularly.

    3
    « Average I guess »

    The hotel has a good location for Watford and links to London. The hotel was relatively clean but dated. We paid £70 for one night but I think £40-50 is a more realistic price for the quality. Breakfast was average but luke warm. Bathroom was big and beds were reasonable but the room was far too warm even with the fan on as we struggled to open the windows. There was also no extractor fan or window in the bathroom which made the humidity worse after a shower.

    3
    « A lot more positives »

    Stayed here for one night as we were going to visit the Harry Potter studios. First the positives. The staff at this hotel are some of the friendliest i've met, the check in was easy and we were made to feel welcome. The room was spacious with a seperate bathroom and very clean and tidy. The television had a good selection of channels for when you are settling for the night and there were plenty of windows if it got too warm. The location of the hotel has good links to Watford Junction station and indeed the Warmer Brothers studios. It is also close to the town centre for east access to bars and restaurants as well as shops. Breakfast was £7 which is quite reasonable for an all you can eat buffet. The negatives - Very few but worth a mention. Room service is only available when the restaurant is open which is a little frustrating if you are out and don't get back until after this time. The beds are not the most comfortable, but good for a couple of nights stay. The doors are quite heavy so if you get an inconsiderate guest around your room who let's there door slam, it could wake you up. The cleaning of the hotel started around 6am and as it was so quiet your could hear every stroke of the hoover which actually woke me up, hence why I'm writing this at such an early time. The road noise can be loud of an evening but you can't blame the hotel for that, but worth a mention. Overall a good stay for what we needed. This hotel is recommended if visiting for Harry Potter and will cost a lot less than ones closer. I would stay at this hotel again in future and encourage you all to check it out.

    5
    « Nice hotel »

    4 of us stayed here on 25th July for one night as we went to visit the Harry Potter studios. This hotel is in a good location for this. 10 mins to Watford centre where theyre are plenty of bars and restaurants, and only 15 mins walk to the train station. Lovely staff, nice clean rooms. Perfect for what we needed.

  • 4
    « I'd stay again »

    This hotel is a little dated but it is clean and the staff are very helpful. We stayed in a twin room, the beds were comfortable and the tv had a sleep timer which is a good thing for me, it was very hot when we stayed and while there was a small fan provides the only plugs for it were on the other side of the room so it didn't really help. There isn't much parking at the hotel and when we arrived it was full, but across the road is a multi story car park and the hotel discounts your ticket so you only pay £4 for 24 hours. This hotel is situated in an ideal location only a short walk from Watford Junction Station which is then about 15 minutes into London Euston. The breakfast was basic but filling and check out time is 11am.

    4
    « Amazing more than a three star »

    There's plenty I could say in this review but unfortunately there's not enough time in the day so here it goes:- Amazing staff in a hotel makes a hotel home from home and it certainly did feel like home! The staff were there when we needed them and they were so so friendly Room was clean and comfy. Bathroom was clean and had lovely facilities in it. The room was a tad dated but as I have said it had everything you needed. This hotel is defiantly under rated and is a place for you to stay!

    3
    « Base for London »

    The staff at the White House were excellent, super friendly and very happy to help. The downside of the hotel outweigh the actions nice staff though. The hand car wash outside started washing cars at about 6am, they were obviously using industrial strength power washers as it was impossible to ignore them and meant seep disturbances. The rooms are dated and the hallways point to a laminate factory possibly having a job lot sale at point of construction. All in all, cheap rates are a positive along with the lovely staff but the noisy hand car wash and dated rooms put us off. Won't stay again but we are sending thanks to the staff for being so awesome.

    4
    « Lovely welcoming hotel »

    Arrived slightly early but given a lovely welcome at Reception with rooms ready for us to move in. Both spacious singles, beautifully decorated with warm wood and spotlessly clean. Beds very comfortable with pristine sheets and duvets. Plenty of tea and coffee on the tray, also ample wardrobe and open drawer space. A special mention to the lovely gentle lady working in the breakfast room - wish I had asked her name. We arrived just 5 minutes before official end of service but she was welcoming, insisted on bringing freshly fried eggs and made sure we had everything we needed. She gave us space and time to enjoy our breakfast without feeling hurried and everything was delicious. We will definitely revisit the White House Hotel.

    3
    « Best western Watford »

    Nice friendly staff, A bit dated decor wise, but actually gave it move of a hotel feel about the place and less sterile than some of the other options for staying over night in a room... it was clean and well maintained. Very comfortable bed and a good night sleep which is actually what counts at the end of the day.

    5
    « Good value for money »

    Stayed on Sunday 3rd July whilst visiting London - 2-3mins in taxi, 15 mins walk to Watford Junction. Check-in is only from 2pm, but they had our room ready for about 1pm - very much appreciated. Reception staff were lovely, friendly and helpful. Our room was basic and quite dated, but clean, comfortable and had everything we needed for a night's stay. Breakfast was good. Not great, but good for the price. The breakfast host was really lovely. Friendly and attentive. Whilst there's nothing luxurious about this hotel, it is good value and quality for the price you pay. The only slight let down was a grumpy and abrupt welcome from the night Porter when we arrived back to the hotel that night.

    5
    « Lovely visit to The White House »

    Clean and comfortable with attentive friendly staff. Very good value for money. Ideally suited for Watford town centre and local attractions. Hotel is undergoing some refurbishment work but this did not affect our stay.

    5
    « Good hotel with trusted brand behind it »

    With Central London hotels being so expensive for a late booking and their idiosyncratic self certification star system (whatever happened to AA and RAC ratings for quality?) I was looking a bit further out of town for a room yet wanting somewhere with easy transport links to London where I was on business the following day. Watford ticked all the boxes as "Junction" station (10 mins walk) is close by as is Watford underground station (15-20 minute walk). Holiday Inn was right outside the station but was a bit pricier so this "Best Western" caught my eye! A very reasonable price for a "King" double, free wi-fi and a full English breakfast to boot. BW as everyone will know is a brand with standards that must be upheld to retain their name and this hotel did not let them down. Bed was comfy, room was big, towels and pillows really good! Breakfast was plentiful and a request for a couple of poached eggs was met with a smile and a "no problem". If I had a couple of niggles, these were minor - the tv is located in a cabinet and could only be watched from the bed whereas I wanted to watch from the desk area and my wi-fi was a bit "reluctant". Other than that you should give this hotel consideration even if you plan to visit central London (only takes 15 minutes or so to Euston).

    4
    « Wedding stay over »

    Ideally located, only a couple of miles from the M1 motorway. The staff were extremely helpful, and the rooms were of a good size, and we had connecting family rooms. Only negative is that it does need a bit of TLC.

    2
    « Lovely staff, horrible hotel! »

    Upon arriving at the hotel we were greeted with a rather shabby looking building with a poor paint job and absolutely zero parking! After finding a nearby multi-storey car park we came over to the hotel and were greeted by two lovely receptionists who were very warm and friendly. We then walked towards our room to be greeted by the pungent smell of cleaning chemicals which nearly gave my fiancée an asthma attack and the room was also the same. I have no idea what cleaning products they use but the smell is horrendous and way too overpowering! The bathroom is rather outdated and you need to be a giant in order to reach the toilet paper holder from the toilet itself. We arrived back in the evening and had a few drinks in the bar, once again the staff being very helpful and accommodating and when getting back to the room we were greeted again by the same chemical smell as before as we had not wanted to leave the window open due to being adjacent to an Enterprise car park. The final icing on the cake was when my girlfriend pulled back the bedsheets when we were going to sleep and finding blood stains on the bedsheets which as you can imagine was not ideal. The member of staff on duty was shocked and appalled and good not have been more apologetic but the offer of a free breakfast was not exactly what we wanted after having seen the state of everything else in the hotel. This hotel is in desperate need of a revamp and Best Western should really be ashamed of the standards here apart from the front of house staff who have been excellent!

  • 4
    « Very nice hotel, above expectations »

    If you need to stay in this part of North-West greater London Area I would certainly recommend this hotel. Rates are reasonable and it is clean and comfortable. Yes the Bathroom featured dark green elements which some folks have defined as '70 look, but everything was functional and clean. My bad was a little sagging in the middle and a bit short (I'm tall) but the bed linen was smooth and clean and I slept well. Very Quiet. They spray deodorant in abundance, maybe to mask some funny smell. Probably better not too do that so much?

    5
    « Lovely »

    Great hotel clean comfy , staff welcoming , parking tight need to get there early!, Full size single bedsin our double , nice size room Shower didn't want to play but full size bath with Lots of hot water World deff stay again

    2
    « Freaky and creaky »

    Ever wanted to go to the states and stay in a motel well there's no need. This place is just like a motel. You park outside the front door on the kerb (no space for me when I arrived). I had to stay opposite in a multi-storey. The rooms are dull and with pebble dash wallpaper. The lobby looks like a soulless and lifeless area where the dead come to rest. The rooms are quite spacious but you can hear every creak of you neighbours steps and if they decide to have a shower or flush their toilet it's like a Apollo rockets taking off. I was woken up with the light shining through the papery him curtains.

    4
    « Very friendly but need investment »

    Would be good to know there is more parking out the back rather than just the few places at the front or that there is discounted parking nearby which is only 200 yards round the corner at just £4 per day

    3
    « Ok »

    The staff are very friendly. The rooms are very dated and there was a weird musky smell. The lift was very nervewracking. However the bed was extremely comfortable and it was a reasonable price. Managed to park straightaway...for free!

    4
    « Great Hotel »

    From arrival, until the time I departed, the staff were wonderful and really helpful. It was easy to find my way around, and with it's central location, it is ideally suited for walking out in the evening. Even with the limited parking, they go out of their way to help get your vehicle parked safely.

    4
    « Such friendly staff »

    OK, so the hotel itself is very tired, basic and dated and the walls are very thin!! BUT, On the plus side, it is in a good location, the bathroom was clean and the bed was comfy. Free wifi also. But best of all were the very friendly, helpful, warm and welcoming staff - they are a credit to the hotel.

    2
    « Tired, dated, Noisy but clean with nice staff »

    I picked the Best Western as I have stayed at other venues with no issues. The hotel is on the edge of town and is set along a side street. The facade of the building got my hopes up that inside would be as elegant. A tired and dated crossroadsesque reception and bar area with a small restaurant. The reception staff however were lovely, friendly and helpful. I went to my room which was on the first floor, the carpet on the stairs was worn bare and with my slight footfall each step sounded as if an army were climbing with me. My room was at the rear of the building and I negotiated a series of doors and dark stained wood clad walls to reach it. A relatively small room with 1980's style fixtures and furnishings. The bathroom suite (with bidet) and a very short bath was in pale avocado. The view from my room was a skip, the enterprise car rental yard and a hand car wash, all of which made a cacophony of sound, coupled with the heavy traffic on the road to the rear, the old double glazing just couldn't muffle. The oddest thing was having no power socket close to the bed the nearest one I could see was on the opposite wall. The little tea tray was well stocked with tea/coffee, but no biscuits. When I went down for breakfast the next morning it was in the restaurant behind reception, selection of fruits, cereals, morning goods and a hot buffet. Not a good selection of teas and no grapefruit juice. I was glad to only be staying for a short time.

    4
    « Great for a business trip »

    Great hotel with great staff. Only issue is the walls are extremely thin but as long as your neighbours aren't too loud, and with most being there on business that's not much of an issue. Would recommend this hotel.

    5
    « amazing staff »

    When we arrived we couldn't park at the hotel due to a 'first come first served' policy which was fine because it's only £4 to use the public one for 24 hours. Myself and my partner some how parked at the wrong one and were left wondering round Watford for 30 mins, but peter the manager came and met us in town and walked us to the hotel to check in and relax. Then the duty manager drove us to where we parked our car and then directed us to the correct car park, the duty manager then gave me a free drink for my birthday, on top of this they gave us a complimentary breakfast in the morning (which was very good). The service we received from the staff was amazing. Bed was very comfortable and it was quiet, bathroom was a bit dated but we didn't care. Would stay again.

  • 4
    « Great for business »

    The previous weekend I was in 41 hotel and the White house is not to be compared with that but if you are looking for a base from which to do business, then this fits the job perfectly. The rooms are comfortable and the location is great for central Watford. The price is certainly excellent value for money. Breakfast was well thought out with a good range of options and the cooked option was pretty fresh too. When I have to stay overnight in Watford I shall return.

    3
    « Needs updating »

    The green baths are not very appealing and the bathrooms desperately need updating. Also the walls are very thin so it is very difficult to get to sleep when you can clearly here the room next doors conservation. However the staff are really for fly and the location is useful.

    4
    « Great base camp for a London visit »

    This hotel is in an older building, doesn't look much from the outside but inside is nice and clean. There is a free parking at the rear. Reception is extremely friendly and helpful, we were very well served on some change of the reservation. Downstairs is a bar and lounge. WiFi works very well. We had breakfast elsewhere. From the hotel it is a 5-7 minute walk to the main shopping street where there are some restaurants and pubs. From the hotel it is a 15 minute walk to Watford Junction station from where regular train service will take you to Euston station is 20 or 45 minutes.

    4
    « great hotel good location »

    Stayed here for two nights visiting family near watford easy to find central hotel. typical Best Western Hotel, a trip back in time, we loved it. very handy for the M25. We had no problems at all. Good breakfast to start the day. Will be using this hotel again.

    5
    « oustanding service and outstanding staff »

    I stay regularly at this hotel on business and I cant praise the hotel too much for the quality of service, the food and most of all the staff who are always helpful and very friendly. the hotel is centrally located and provides a good standard of accommodation throughout.

    3
    « Good for an overnight stay »

    We stayed here so we could visit the Harry Potter studio tour. The staff are very friendly and helpful and the cost is reasonable. They have limited parking but try hard to accommodate you. The hotel is looking a little tired and needs some modernisation. There is a bar. Breakfast was good with a variety of choices , at a reasonable cost. The rooms were a little hot and noisy.

    3
    « Pleasant stay but needs air con »

    Stayed here recently on a business trip. Warm greeting and was given access to parking which is a rareity in that area. Room was ok and staff accomodating but the room was far too hot overnight (i slept above the covers and im a snuggler). Would benefit a less wooden look inside as it felt slightly dated.

    4
    « Weekend Stay »

    Have stayed in The White House Hotel a few years ago and was impressed how close it was to Watford Centre and had Car Parking! Stayed over again this weekend... Yes, it does need a bit of TLC - and an update, but overall, still a very nice place to stay. The Staff on reception were excellent - very friendly and helped with Car Parking (as the main Car Park was full) - They managed to find a space at the side of the Hotel... Room was big - clean and the bed was HUGE (American style) Breakfast was good (again, staff were really cheerful and friendly!) Overall - You pay for what you get... If you are looking for a decent, friendly hotel in the Centre of Watford, this ticks all the boxes...

    1
    « Perfect position otherwise awful »

    Went to celebrate a friends birthday, booked 2 rooms adjacent. Arrived booked so far so good, my bed smelt of cigarettes, I told the reception, I was told the sheets would be changed, we could not get wifi. The sheets were never changed, when booking out the next morning, we told the duty manager, her response oh sorry about that, at £90 room only, I would have expected much better, worse Best Western that I have stayed in, and I have stayed in a few. Went to leave and our car was blocked in and we had to wait 3 hours before we could leave as the owner could not be found as he had gone out. NEVER AGAIN, very bad customer relations, poor accommodation and a don't care attitude

    4
    « Great welcome thanks »

    We travel up from Devon to visit family in the Watford area on a regular basis. We used to stay at another Hotel, But the welcome we receive at the Whitehouse Best Western is really excellent. The staff are so helpful and genuinely do care. Think the price with breakfast is really good value. Book and try for yourself!!

  • 3
    « Highlight the Parking issue more »

    The last thing you really wish to face after a long drive is a battle with parking your vehicle, and the convenience of unloading. There is virtually no hotel parking at all, it is brushed over too lightly in the Website info. David Jones

    3
    « Average hotel with excellent customer service »

    The hotel reception & bar areas are lovely and my room a good size but was terribly dated and could have done with a complete referbishment. The walls are so thin that I could hear the movements of the guest in the next room as if I was in the room with them. So if you are a light sleeper take earplugs. I ordered room service which was delivered promptly and was of a high standard however as I had pre paid for my room I had to pay for it on 'delivery' which was mildly inconvenient. The absolute positive for this hotel is its staff all of whom are exceptionally warm, friendly, efficient and professional I could not fault the service in any way at all - it is just a shame that hotel hasn't invested in itself as much as it evidently had in its staff.

    4
    « Two nights break »

    Stayed here for the weekend, and have to say the staff on reception were possibly the friendliest I've ever encountered. Greeting on arrival was perfect so box ticked straightaway. Stayed in a twin room on the ground floor at the front of the hotel, so was concerned there might be noise from traffic or passers by, but can confirm there were no issues at all. Room was spotless and a great size. Hotel is located centrally with only a couple of minutes walk to bars and the nightlife of the town. Just off the ring road so very accessible by car, Watford Junction is less than 10 minutes walk. Close to Cassiobury Park which is great for a walk to get some fresh air, and near to Watford Met for the tube. Well worth a visit if you're travelling to Wembley, which is why I stayed along with friends.

    3
    « A visit down memory lane. »

    Had not been to Watford for over 15 years, so had some difficulty finding the hotel. We parked in wrong place at front of hotel so had to move to carpark at back of hotel. As both my husband and myself are disabled we were moved to room on ground floor. Very small, decor was tired and dated, bed narrow and window overlooked Enterprise business, so curtains had to be kept closed. It served a purpose, but was rather disappointing. We paid for breakfast, and this was a buffet format, this was adequate and lady in restaurant ( Pam) was very friendly and helpful.

    3
    « Fine, but would not return »

    This hotel is very dated, the bed possibly the most uncomfortable bed I have endured and the shower is so powerful it flies out of its holder and burst blood vessels on the skin! However good location to the nice town centre with plenty of shops and placed to eat, only a 5 minute walk. Taxi prices are extortionate so walk to the town or train station if you can! Breakfast is not included but it was nice food here and everywhere is very clean. The night porter was very helpful, reception staff I think may have been new as we were told to pay for each night stay, on the day to reactivate our keycards to get back to our things but this was soon sorted thanks to a more experienced member of staff. Very little parking so get there close to check in time if you need to park.

    5
    « Cost effective Stay »

    This Hotel is one of the nicest places I have stopped for a while, the two ladies on reception are the most pleasant hard working staff I have encountered. Nothing is too much trouble and they always have a smile on their faces. We arrived in a big works van, so the receptionist came out and moved some barriers so we could park on the front of the hotel as the car park is a bit tight. I would not hesitate to stay here again.

    3
    « Average hotel »

    Stayed for one night. Can't really complain. Average hotel, good bed, free Internet, for the noise sensitive people this might not be the best place as you easily can hear your neighbours talking, friendly staff. A bit old but not a big problem for me. Decent size rooms. The bad thing is the limited parking spaces unfortunately

    4
    « Friendly and helpful people »

    Only stayed one night whilst visiting friends, hotel was clean and average decor, English breakfast was reasonably good, the staff were excellent, the night watchman and girls at reception very helpful, the manager helped to park car in rear car park and said goodbye when we left and asked if all was ok with our visit, he also told us the hotel was about to have a complete refurbishment . I would not hesitate to stay there again.

    5
    « Convenient and friendly »

    Stayed one night on business. Room very clean. Decor a bit dated but good choice of TV channels and crisp clean bed linen and towels.Breakfast good choice of cooked food buffet style. Convenient location. Friendly staff.

    5
    « one night stay »

    Good hotel, pleasant staff, doesn't look good from the outside but there is a lot of building work going on. The you don't sleep outside, everything else very good would highly recommend only thing restrurant not open on weekend

  • 4
    « Excellent service »

    We stayed here whilst attending a friend's wedding. There were various arrangements which could have gone spectacularly wrong if it weren't for the attentive and exceptional staff . They made sure our whole stay was smooth and trouble free and went the extra mile in so many ways. Thank you.

    4
    « lEISURE STAY »

    I have stayed here before when i attend a reunion nearby i have always s found the staff helpful and friendly .Thee venue is near to the local rail link i use and the town center and shop s are just a short walk away

    5
    « Excellent Customer Service, pleasant stay »

    Stayed at the hotel for the Saturday night with a group of 10 friends. We were fortunate to be able to park both our cars in the hotel carpark at the back. When we checked in after going in to Watford Town Center we were told one of our cars had a ticket as we should of told them we were staying but the Deputy Manager said he would get it recinded which was great. They also managed to change our rooms to be together on one floor which was brilliant customer service and they were friendly. Rooms are comfortable but in need of redecorating. Overall, a comfortable stay in a great location and the hotel staff were great.

    4
    « Excellent Customer Service, Basic good Value hotel »

    We stayed for one night, rushed in and then out again for an event. Staff were excellent, helpful, friendly welcoming. Room good for the price, but a little dated. If you are staying a short time would recommend. Only concerns, were the car park looked like it had seen better days and the room was very warm, but we were nervous leaving the window open on the ground floor. Well price, great staff and very clean.

    5
    « Excellent customer service »

    The staff at this hotel are excellent. As a woman travelling alone and arriving at the hotel at 10.30pm I was extremely grateful to the member of staff who moved her own car to allow me on-site parking. The room was large and clean and tidy

    3
    « Okish »

    On arrival we could find where the parking was so had to ring and ask. The place could do with some updating in the rooms but it was clean and tidy cant complain we were put in a family room to our disgust the people in both family rooms around us where lets say doing things loudly which isnt appropriate for the family sector of the hotel. The food is great room service was very prompt id stay again and would recommend

    3
    « Yes there Are Better Building But.... »

    The parking is tight and it's first come first served but this is a hotel in a highly built up area in the centre of a major town. The rooms and public areas do need a refurbishment but they are clean, comfortable & warm. All of the staff are excellent, caring and helpful. the food is of a good standard and not expensive. Room service is fast and efficient. Breakfast is very good with a buffet service. Overall the hotel feeling comforting and the people caring, price good - what else is needed for a couple of nights.

    3
    « Comfortable, but needs redecorating »

    Stayed for one night as was going out for the evening. The walls are paper thin, so don't expect a lie in. The rooms could do with re-decorating but the bed was comfortable. The hotel has hardly any parking and it is a tight fit if you do get a space. The reception were great though.

    3
    « Decent value but in need of update »

    Good value hotel but the whole place is a little dated and in urgent need of an upgrade, bit of an eighties throwback, please bring this into the 21st century.... while you are at please address the sneaky floors and poor sound proofing, sounded like there was a baby elephant upstairs Note limited parking on site get there late and you will have to use the local multi storey Have to say 5/5 for the staff very friendly and helpful and good standard of food at a decent price .... good breakfast too

    5
    « Excellent **** »

    Excellent stay! Good location - 2 minutes High Street, 10 minutes walk from football ground. Clean rooms. Parking. Good bar area. Evening meal very nice and buffet breakfast (£7 if booked night before) very good. Excellent staff, nothing too much trouble! Look forward to staying again! Paid just over £53 for double room on a Saturday night.

  • 5
    « Me Shane Morrell »

    Absolutely fine hotel... Was a little hitch with booking all sorted with a free breakfast for the slight hitch.. Hotel is close to town centre ( walking distance ) would be more than happy too use the hotel in the future if needed.. All staff friendly and helpful

    2
    « Ask for the most remote room in the hotel... »

    The hotel sounds like a squeaky house ..everything squeaks: floors, doors, beds and walls are thinner than paper, nobody can move without being accompanied by a screeching trail, thus you are in close contact with your neighbors' lifes, no matter if they are snoring, watching TV, talking each other or on the phone or having sex...really, too much intimacy and no chance to have a decent rest in the night; the place is old and worn, the shower is just dripping (no pressure) and you have to be a plummer to understand how you have to flush the toilet...really annoying atmosphere, what a pity that the place doesn't match the quality of people that are working there... Otherwise,decent room as size, warm and cleanliness, good wifi, the hotel has a very good location (5 min walking from city center and 15 min from Metropolitan Tube), very nice and helpful staff (Roxana, Pepe), but...

    4
    « Nice warm welcome »

    I stayed at this Hotel a few years ago and it was awful! It's now under new management and is much better. The staff are very helpful , nothing is too much trouble. I was told the Hotel is being refurbished next year which will greatly improve it. Our room and bathroom although very old fashioned was spotless and there were nice fluffy white towels. We didn't experience any noise and slept well. I would recommend it for a short stay.

    3
    « One night »

    Stayed just overnight cheaper than the other hotels £79 for two people.very dark furniture and old fashion bathroom, very noisy floorboards and can hear people talking when you are in your room.The staff were friendly enough,went to wetherspoons for breakfast only £3.

    4
    « Great staff, good food brilliant location »

    Highly recommended nice room poor shower friendly staff. Easy reach of town centre and trains to London. Restaurant quiet and friendly. Bar would have been improved by stocking at least one beer but OK if you like lager

    4
    « very nice staff »

    We have been few times here in the last 9 months and we were never disappointed. From the beginning you are welcomed by the reception staff smiling, helpful and very nice all the time. The rooms although need refurbishment, are cosy and warm, clean, TV with very good signal and a lot of choices, the heater was working excellent, with no noise. We spent this time 2 nights here and we've been take care for. Congrats to the reception and housekeeping staff for their professionalism.

    3
    « One Night only »

    Hotel was convenient for one night, but it needs a full refurbishment. The bed was very uncomfortable, there was noise from people on the terrace below, walls are thin so we could hear other conversations, and someone attempted to get in our room at night (although we hope that was a genuine error). Parking was a nightmare and there are no signs to direct you to a car park area. We were located on the first floor and both on our arrival and the following day, there was a strong smell of cigarettes in the corridor, despite the hotel being smoke free. Staff must have been able to smell it too. It puts everyone's life in danger. On the plus side, the staff were very friendly and accommodating. Once we got parked up at the rear, a staff member came out to greet us and offered to help with bags. Breakfast was acceptable with a variety of cereal, fruit, toast, juice, and cooked items. It was acceptable for our needs, for 1 night only.

    5
    « Birthday present for dad »

    What a gem! Booked via booking.com as not to far to get to Harry Potter studios. 5 minute walk to new shopping centre. Rooms lovely and big, very clean and comfortable. Breakfast was tasty and nicely presented. The staff are on another level so helpful and friendly big thumbs up guys. Would defiantly recommend ??

    3
    « value for money, average experience »

    I booked this hotel out of convenience to avoid driving from central London in the early morning traffic. This building has surely seen better days. The rooms are all right, sleeping quality is fine, however, the corridors are real labyrinths, the (free) hotel parking is somehow secluded in the back, the quality of the breakfast buffet was average. Value for money? Yes indeed, however, I will not repeat this experience.

    4
    « Very nice! »

    Everything was just great! Small village hotel, with great staff, very helpfull and a nice bar :) I am going back next time I'm in Watford. Nice and cheap. Easy to get to London, and easy to get to Harry Potter Studio. So just a good experience :) Thanks !

  • 4
    « trip to Harry Potter studio tour »

    this hotel is a short walk from watford junction station and is near to the city centre.on arrival the staff were friendly and welcoming.the hotel is an older kind of building with a conservatory for the dining room.breakfast was really nice and of good quality.there was always plenty of staff on duty at any one time and they always greeted us with a smile.the room was quite big as was the bathroom and beds were very comfortable.we would certainly return to this hotel in the future.cant fault anything about this hotel and it was good value for money.

    4
    « Helpful staff »

    Extremely welcoming staff in reception, allowed us to book in early, directed us to the car park and our appointment. Room was clean and comfortable. Large bathroom, but no shower cap or hair conditioner. Great breakfast. One small thing was fellow guest charging about the corridors at 4.00a.m.making a great deal of noise. Not the Hotel fault.

    4
    « Good value for the money »

    Stayed at this property for a fortnight on a business trip. Though my work was at a nearby town called Hatfield but Watford being a much more popular location chose to stay here. Firstly the proximity to High Street gives this property a huge plus. You would find anything and every thing from food, to banks, to malls, to transport in a 5-10 minutes walking distance. Breakfast was decent but nothing fancy. I was given a room right across the street from their main lobby area. It was pretty quiet a neighbourhood though my next door guests were having a big fight for sure on one of the nights. Rooms were decently sized with the basic amenities at hand. Staff were friendly and polite and pretty prompt to cater to any requests I had. It is a basic hotel with nothing much fancy to talk about, but when you are back from a day's work it does suffice in providing a good and quiet sleep.

    4
    « Decent hotel »

    Check in was speedy, the guy on reception was very helpful especially with finding us parking. The hotel is in a good location, near to the town centre but off the main road making it fairly quiet outside. The bar area is decent and opened 24 hrs and shows tv all day. The room itself was spacious, beds were comfy and the room all though slightly old fashioned, had all the things you need such as wardrobe, cabinets, a sofa, seat, desk etc. The shower was ok, bit slow but the toilet and bathroom were fine and again quite spacious. The only complaint I would have is that in e morning it was very noisy in the hotel, this could be coz we were on the ground floor maybe. Good value for Watford. Paid 69 quid which is cheap in this area. Check out was very quick. Wifi was free but slow. Recommended

    4
    « Good value »

    We Stayed after a visit to the Harry Potter Studios. It was a bit far from the station and we had to take a taxi. The room was spacious and comfortable enough, though the entire place seems a bit outdated. The High Street is conveniently close to find a meal.

    4
    « Good value hotel »

    Staff were very friendley and helpful At all times. The hotel was very clean and up to date the rooms were fantastic and the beds were very comfortable. Plus the bar and surrounding area was very relaxing.also its only a short walk into the central shopping area. Well worth a visit and great value for money. we shall be staying there again. Only one fault the wifi connection is very poor.

    4
    « A nice hotel »

    We stayed here for one night after visiting the Harry Potter studios. The room was a little dated but was clean, comfortable and a good size. The room had all the basics including tea and coffee making facilities and a big comfy bed. Breakfast was good and the hotel staff were friendly. The hotel is in a good location within walking distance of the town, train station and restaurants. There is a small car park at the back but unfortunately it was not big enough for us to leave our car in while we went into London the day of checking out. Overall a pleasant stay.

    4
    « Perfect for Business »

    This hotel I find is perfect for my needs, as a regular business traveller I think the hotel is perfectly situated to travel in and out of London. The staff are warm and friendly and always very accommodating. Nothing is too much trouble. The rooms are a little dated but very clean and comfortable. The only negative is that parking on site can be a problem sometimes but there is a multi storey very close if you are unable to park in the hotel car park.

    1
    « Q: Where did you stay last night? A: 1973 »

    Oh dear, where to start. The anaglypta wallpaper on the ceilings- the whisper grey bathroom suite coupled with blue Formica sheet and pink silicone- the floral headboard? It was all so dated and tired and sad. The public areas were no better. The price was ok, but I expect a large group like Best Western to do better than this. The staff were friendly and attentive- we didn't use the restaurant so can't comment on that, but the whole place needs upgrading. Soon. There was a fight going on in an adjacent room and I woke up startled as it sounded like someone was trying to break in through the window. I really didn't feel safe. If you ever find yourself in Watford needing a bed- I would recommend you look further afield than The White House.

    4
    « Improvement »

    Stayed here again this year for our annual school reunion. I gave this hotel a poor revue last year. This year I was given a room was on the second floor and was a vast improvement from the rabbit hutch I was given last year. The staff were cheerful and very good and helpful in all departments and are an asset to the hotel. We did not notice any refurbishments from last year, despite being told they were refurbishing the hotel.

  • 3
    « Cold shower but comfy bed.... »

    Had a 1 night stay with friends. Hotel is clean and staff were friendly. Room was on 2nd floor. It was clean apart from around the taps in the bath. I tried to have a shower but the water was cold. The bed was really comfortable and had a great sleep. The hotel is located really close to the town centre so great for going out.

    2
    « Best Western White House Hotel »

    This is a coverted old house and it shows from the decor. The window on the staircase looked as though someone had tried to cut a hole in the glass. Thin walls means you hear the TV in next room which was not acceptable late at night and I could not sleep. The floor boards all creak. The shower had no water pressure and was not possible to shower. I will not stay here again as this was not accetable.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'autoroute M1. Prenez la sortie 5, suivez les panneaux en direction du centre-ville de Watford. Une fois sur Exchange Road, passez 4 feux, Upton Road sera la deuxième route sur la gauche. C'est là que se trouve le Best Western White House Hotel.