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Best Western Hotel Van Buren Inn, Van Buren

4.0/5  - basé sur 274 notations.
1903 N 6th Street, 72956-2338, Van Buren, United States - Voir l'itinéraire

Cet hôtel exceptionnel de Van Buren, Arkansas, bénéficie d'une situation idéale au bord de l'Interstate 40 (sortie 5) et propose des tarifs abordables, des chambres impeccables et un service clientèle de qualité. En somme, il s'agit du meilleur hôtel de la ville de Buren. L’hôtel se trouve au cœur de Van Buren, à proximité de certaines des meilleures attractions de la région, dont le Fort Smith et son musée situés dans la vieille ville ainsi que le terrain de base-ball Field of Dreams. Le centre-ville de Van Buren se trouve à courte distance en voiture, et plusieurs petits restaurants sont accessibles à pied. N'oubliez pas de monter dans le train sur l'Arkansas Missouri Railroad, de visiter le King Opera House ou d'assister à un spectacle au centre des arts scéniques Alma. Chaque chambre spacieuse et agréablement aménagée de cet hôtel offre journal gratuit, accès gratuit à Internet sans fil haut débit, HBO®, ESPN® et tous les conforts de la maison. En outre, l'hôtel propose tous les matins un petit déjeuner chaud et complet et met à votre disposition un centre de fitness, un centre d'affaires, une piscine extérieure saisonnière ouverte de mai à septembre, une réception ouverte 24 heures sur 24, une blanchisserie réservée aux clients de l'hôtel et bien plus encore. Nous acceptons également les animaux. Réservez une chambre en ligne dès aujourd'hui et faites des économies au Best Western Van Buren Inn. Notre personnel chaleureux est impatient de vous accueillir à l'occasion de votre séjour dans la région. Passez un excellent séjour !

Best Western

Hotel Van Buren Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 271 voyageurs
Note attribuée
Excellent
125
Très bon
97
Moyen
28
Médiocre
13
Horrible
8
CONSULTEZ LES AVIS POUR
En couple En couple
96
En famille En famille
86
Escapade entre amis Escapade entre amis
15
Professionnel Professionnel
41
Voyage solo Voyage solo
25
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great staff"

5
10/09/2018

We stayed 4 nights around Labor Day for a motorcycle trip. Such a friendly and helpful staff. Rooms were quite comfortable and very clean. Decent breakfast bar in the morning, and a clean refreshing pool. Very affordable and convenient right off of I 40. Traffic was pretty heavy and a little congested trying to exit the hotel...but a great stay nonetheless!

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your detailed comments - glad you liked our clean rooms with friendly staff and full hot breakfast. Easy location off I-40 is bonus to travelers and bikers - see you next time!

"Friendliest Staff"

5
20/08/2018

After driving all day, we stopped in here and was greeted by the sweetest staff. They were very accommodating and the rooms were very clean. There are plenty of great restaurants within walking distance.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your survey and comments. We do aim for superior customer service with our clean rooms, friendly staff and great location. Hope to see you soon again!

"Pleasant stay"

5
07/08/2018

This hotel is older with dated furniture and decor, but it is an outstanding place to stay. It is cleaner then many I have stayed in and very friendly staff. Only problem is trying to leave hotel exiting onto a busy street. Not enough of an issue to fore go this hotel. Great place.

Simon G, General Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to you liked our hospitality with friendly staff and easy location off Interstate 40. Exit from the hotel is around the block and fairly easy. See you again on your future trips. Thank you once again for staying with us

"Good hotel but where are elevators ?"

4
25/07/2018

Good hotel . Nice breakfast although the breakfast area is very very small. Clean rooms. Quiet. I did not like though that there was no elevator to second floor - for me that was ok but if senior - you have to carry up your luggage. VERY handy to downtown Van Buren

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your survey. Apologies about the elevator property being built that way. Did you request a first floor room? We could have allocated this room on request. Glad you liked our breakfast and town! See you next time

"Tigermom87"

2
13/07/2018

When we got there no one was in the lobby so we had to wait. Then about 2:30 AM we had a man open our door to our room and if the chain had not been on the door he would have came in. This was a very stressful stay at this location I would not recommend it.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your survey. Front desk staff was dealing with a guest request when you arrived at 3pm to check-in. It was for a short period of time. As explained to you it was the night auditor who made an error when he opened your door to confirm occupancy. We did apologize for this on check out and awarded your bonus points to resolve this in full. Once again we do apologize for this rare error.

"Pricey. But Slept Well."

4
07/07/2018

For whatever reason Fort Smith and Van Buren were hopping last night when I tried to stop, and both the Super 8 and Sleep Inn were booked. I'd been on the road for 12 hours so I stopped here, knowing I'd pay too much. With tax on a Friday night it came to $115. Super nice room and Keith at the front desk was very kind and helpful, as was the woman after him on shift. The room was 95 bucks. Twenty bucks for tax on a hotel room seems pretty damn excessive!!

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for review regarding your recent stay at our property. We are pleased to you liked our hospitality with clean comfortable rooms and friendly staff and easy location off Interstate 40. Taxes are determined by federal, state and local authorities which is beyond our control. People can vote and stop such excess taxes levied. See you again on your future trips. Thank you once again for staying with us.

"Clean, Nice"

4
18/06/2018

The hotel was clean and looked nice. The biggest issue is the noise of the A/C woke me every time it kicked on. It worked well for a quick stop to get some sleep on a road trip. All the amenities were very nice and served their purpose.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to you liked our hospitality with clean comfortable rooms and friendly staff and easy location off Interstate 40. Apologies for noise on air conditioner. See you again on your future trips. Thank you once again for staying with us.

"We enjoyed our stay!"

4
14/06/2018

Very friendly staff, comfortable room, and the check-in clerk even called us after we got settled, to make sure everything was up to par. The pool was very refreshing after a long day on the road. The only downside is that most of the restaurants within walking distance are fast food, and it was hot outside, so we had to drive. The breakfast in the morning was good, though while eating we watched as the wind whipped up and a storm-front moved in.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to you liked our hospitality with clean comfortable rooms, outdoor pool, friendly staff and easy location off Interstate 40 with lots of local eateries. Glad you liked our full hot breakfast. Weather as we all know is unpredictable at times as you saw live! See you again and thank you once again for staying with us.

"Good value, Friendly staff"

5
11/06/2018

Stayed here on the way to a 100th bday party in Knoxville. Staff was friendly, and even called us in the room a little after check in to make sure the room was okay, and if we needed anything. If you need a place to stay the night while traveling, nothing wrong with this place.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to you liked our hospitality with friendly staff and easy location off Interstate 40 with lots of local eateries. See you again on your future trips. Thank you once again for staying with us.

"Pleasant surprise!"

5
21/05/2018

2yrs ago we stayed at another hotel in Van Buren, AR. The BW is by far a better value. Angie was so pleasant and helpful. She recommended a restaurant within walking distance that served vegetarian options. Thanks so much Angie for making our stay so enjoyable.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing excellent review for your recent stay at our property. We are glad that you liked our hospitality with our local eateries recommendation with veg options. We aim for excellent customer care via our hard working staff. It is nice to be appreciated and surprise the guest!! Look forward to your next visit. Thank you once again!

"Horrible service"

1
06/05/2018

This place was very surly. I reserved a room for one night. I was unable to make that trip and called to cancel. While I was on the phone they charged my card (which wasn't how I planned to actually pay) and said I had reserved an advanced pay room which wasn't mentioned on any of my confirmations. On top of that they gave a 1 hour window to check in (which was also not on the confirmation). I will never stay at best western again. Very upset with this.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your survey and our apologies you feel this was not made clear at the time of booking. You made your reservation under Advance Purchase Rate Plan which cannot be cancelled or modified hence sold with significant discount. Terms and conditions are clearly stated on our website for all rate plans including the Advance Purchase Plan. As far as the payment is concerned we are allowed to charge your credit card on the day we receive of the your reservation as per this rate plan conditions. We did not do that but charged your card on the day of arrival after you called to cancel. Our normal check-in time is after 3 pm. We do not give our guest any time limits for check-in as long as it is after 3 pm on the day of arrival. Guest can check-in anytime they wish as we have 24 hours front desk staff available. I trust I have answered your issues and once again sorry you feel upset about this.

"Quiet Gem - Best Western - Van Buren, AR"

5
05/05/2018

Nice, quiet hotel. Will stay here again the next time I am in town. PROS: 1. Close to the interstate, restaurants, and a Wal-mart. Why do I list Walmart? I always forget something and having the convenience of a Wal-mart is useful. 2. Quiet, clean and comfortable. 3. Good wifi. 4. Friendly staff on late check in and on check out. 5. Nice breakfast. CONS: 1. Outside room access. Only a negative for some. 2. I had a little bit of a hard finding the hotel at first. My GPS didn't recognize the access road. 3. Limited parking on the back side of the hotel.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality located off I-40 interstate. Your appreciation of our helpful staff, breakfast, wifi, and quiet clean rooms is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Pay a little extra"

2
11/04/2018

The exterior looked nice, but the bones weren't worth it! Bad bed, loud heat/cool system; thin walls and no cold water from the tap. Lukewarm drinking water is more irritating than you might initially imagine.....

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Please accept our apologies on these issues - did you report any to front desk? Beds - these are recently supplied by national approved vendor. We have mattress pads with triple sheeting and a blanket Air conditioner - appears to be normal working noise. Walls - we have solid concrete walls all round the room including the ceiling. Cold water - maybe you did not turn the knob to right fully. We have checked the supply and is working as normal Perhaps in future you may wish to call any of staff on duty to get issues resolved on the spot to maximize your satisfaction.

"Two Thumbs Up"

5
07/04/2018

As most every Best Western hotel I've stayed at this too was an overall good experience. The staff at check in was very friendly and helpful. The room was clean and very comfortable. Slept like a rock. Nice and quiet. I continue to be a very satisfied rewards member.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your review on your recent stay at our property. We do focus on excellent customer service - clean quiet comfortable rooms with friendly staff and rewards points too that do not expire. Our award winning loyalty rewards points program does help with your points collection and promotions. Thank you once again and look forward to your future stays!

"Rude staff"

2
01/04/2018

I travel a lot for business and stay at a myriad of hotels including BW. My past experience with BW hotels had been generally good. Staff appeared OK at first, until the issue of my forgetting my phone charger came up. Talked to 3 different staff (one american, 2 Indian immigrants) about it. They agreed to ship it, but NONE of them mentioned shipping charges. Then they charged my credit card $4.95 UNAUTHORIZED by me. Filing a dispute with the credit card. One of them (has an adopted American name of Simon) was extremely rude and yelling. Not fit to be in hospitality industry. Although it was funny how he was putting up an artificial Americanized accent, and using English language idioms wrongly. Maybe they work hard to maximize profits, but fail badly at politeness. Will NEVER stay at a BW again, and advise all my contacts similarly.

Simon G, General Manager at Best Western Van Buren Inn, responded to this review
Please accept our apologies over the shipping charges. There appears to be a misunderstanding when you spoke to our staff on numerous occasion. These shipping charges have been refunded in full back to your credit card on file. Our staff are fully qualified in the hospitality industry as required by our brand with highest level of training. Mentioning immigration status of any of our staff is very insulting and not relevant to a hotel stay. Perhaps you may read our reviews on this site and elsewhere to confirm we are doing a pretty good job.

"Good value"

5
31/03/2018

Very nice Best Western. You always know you are going to get a nice room, good breakfast, friendly service and easy access to internet at a fair price at Best Western. We will stay here again. Easy access to freeway.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you so much for your review and excellent comments. We do focus on clean rooms with free hot breakfast and friendly staff and easy access location. We are glad to be appreciated and hope to see you soon again.

"Close Enough to Fayetteville "

5
16/03/2018

Stayed in Van Buren with our motorcycle group to attend Bikes, Blues, and BBQ in Fayetteville. Great place to stay. Clean room, great breakfast, and plenty of parking for my truck and trailer while we rode. Plenty of restaurants and stores around. Starbucks and Walmart were within walking distance. Just off the highway with easy access. Definitely recommend this place.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent detailed review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality - our clean & comfortable rooms, lots of parking spaces, easy access and our local eateries. We hope you will come back and see us again. Thank you once again!

"Good, convenient, clean hotel for the price. Big dog friendly. Free breakfast."

5
15/01/2018

This hotel is set up like a motel whereas it has outdoor entrances to your room. The rooms are nothing fancy but are clean. The fan in the bathroom was noisy but other then that it was comfortable. There are restaurants directly next to the hotel and a shopping plaza so if you need anything it's right there. There is a big field behind the hotel which is a great place to let your dog stretch their legs and relieve themselves. The staff was very friendly. I saw Jennifer, one of the front desk employees, in the evening and again the next morning. She's friendly in the AM and PM so big ups to her because I'm not sure if she even went home to sleep lol Judy was also working the front desk and I loved her perky approach to life! I got the managers name, Simon, so I hope he sees this review. Simon, your staff is awesome and this is my second time staying at your hotel. Keep up the good work! Happy New Year!!

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your excellent review regarding your recent second stay at our property. We are glad to hear that you liked our hospitality with clean comfortable rooms off the I-40 including easy access and local shopping areas. Lots of green grass for your pets! Staff are very friendly and helpful over here! Look forward to your repeat visit again. Thank you once again for your very nice comments!

"A Diamond in the Rough!!"

5
13/01/2018

After a particularly horrible experience at the Quality Inn in nearby Alma, I checked into this BW hotel. It looks cute and modest on the outside, but inside the rooms are so nice!! Nice decor, amazingly clean, new TV w/ great channels, fast wifi, appliances, comfy, comfy bed!! and lots of furniture. Big bathroom. Now let's talk about the staff. Absolutely the best customer service experience I've ever had at a hotel in my life. Better than the win hotels in Vegas. These people are so sweet and helpful and caring. Genuine amazing service. I wish I could remember all of their names, but Judy was the first who checked me in and was the sweetest woman I've ever met in my life. Not joking, she's a gem. I would gladly adopt her as my grandmother. This hotel is also located close by a Walmart, a Braums, and a ton of other dining and shopping options. If you're stopping off the highway or on a business trip, this is definitely the place to stay. They have a 24 Hour Business Center, Gym, and a pool for the summer. I'm a fan!

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality located off I-40 interstate with nearby stores and eateries. Your appreciation of our helpful staff, breakfast, wifi, and stylish decor rooms is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Just Okay"

3
10/01/2018

Just another Best Western. Yes, the bed was comfy. Yes, it is conveniently located. Yes, the cost included the usual Best Western breakfast. There is nothing out of the ordinary to mention. I don't have anything bad to say but this stay was unmemorable.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing review for recent stay at our property. Glad you liked our hospitality with comfortable rooms and full hot breakfast at easy great location off I-40. Thank you once again and look forward to your future stays for a good night's rest again!!

"An Overlooked Gem of a Place to Stay"

5
03/01/2018

This was one of the better stays I've had with Best Western. It started when I drove up (trying to find the correct driveway off the "main" road was a little tricky as Best Western sits back away from the road). Once at the hotel I was warmly greeted by Jennifer and she was very efficient in checking me in. She was very helpful in providing information on restaurants and other store types that I wanted to visit. About one hour after checking in to the hotel Jennifer called to follow-up and ensure I was satisfied with the room and if there was anything else BW could do to make my stay more comfortable. The room itself had a seating area and was somewhat spacious. The bathroom, however, was somewhat cramped for my taste. I did not have any breakfast so I can not rate that part of my stay. Overall a wonderful experience.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent detailed review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality - our clean & comfortable rooms and our customer focused staff. Bathroom is standard size when the property was built in 1995. We hope you will come back and see us again and try our full hot complimentary breakfast. Thank you once again for your nice detailed comments - highly rewarding for our staff!

"Nice stay for a night on the road"

4
31/12/2017

Clean rooms, very comfortable beds, close to the interstate. Friendly staff, hot breakfast. Great for a one night stay while traveling. Price is great compared to other local chain hotels. Outside is a little dated, but inside very comfortable and kept up.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your review regarding your recent stay at our property. Glad you liked our hospitality with clean comfortable rooms and friendly staff at easy location off Interstate 40. All for a great price. Your appreciation is most welcome. See you again on your future trips. Thank you once again for staying with us.

"Great Night Rest"

5
27/12/2017

Great Nights rest at VAN BUREN BEST WESTERN, lovely rooms, great hot breakfast with multiple choices, nice employees that informs of all monthly promotions and BWR promotions. Pet friendly. Rooms are clean and quiet.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review on your recent stay at our property. We do focus on superior customer service - clean quiet comfortable rooms with friendly staff and full hot breakfast. Pets are always welcome. Our award winning loyalty rewards program does help with points collection and promotions. Thank you once again and look forward to your future stays!

"Great Motel"

4
21/12/2017

A great motel close to the freeway with outside room doors that face the parking lot to allow unloading of your car next to the room. There large grass fields at the rear of the motel to allow your dog a place to run. The staff was professional and Jennifer (front desk) told us that we had enough points to have a free nights stay when we checked us in! The rooms were clean and the motel was well maintained. I learned that Best Western motels are inspected by Best Western and are constantly updated to be competitive with the market. The location gives you good option to stop midway between Oklahoma City and Little Rock. I would stay again.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear you liked our hospitality with our clean rooms and our location off I-40 is ideal for interstate travelers with local eateries nearby. Grass does help the pets! All our amenities are intended to maximize our guest services via our very friendly staff! See you soon again!

"Convenient Stay"

4
26/11/2017

Nice local hotel close to Van Buren Scenic Railroad and the quaint downtown shopping. Desk clerk was very helpful in clearing up a problem with the bill. Enjoyed a nice breakfast with a good selection.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property - pleased to hear that you liked our hospitality with nice clean rooms and problem solving staff, our great location off I-40 and nearby downtown with restaurants. Glad your bill issue was resolved immediately in full! See you soon again.

"What a surprise"

5
21/11/2017

What a surprise, Friendly Staff, Friendly Owners, Supper Clean Rooms. Great breakfast, Great WIFI. I normally hate hotels but this is a great place, would put them up against any 3 star hotel in the country and most 4 star.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing excellent review for your recent stay at our property. We are glad that you liked our hospitality with our clean rooms with hot breakfast with great easy location off I-40. We focus to provide excellent customer care via our hard working staff. It is nice to be appreciated and surprise the guest!! Look forward to your next visit. Thank you once again!

"Arkansas Fall Foliage Motorcycle Ride"

5
19/11/2017

Staff very courteous, efficient and attentive. We had a large group of motorcyclists and they were accommodating to our needs. Room was clean with comfortable bed. Accommodated my need for a room on the lower level so I could avoid taking the stairs. Close to restaurants. Colton's Steak House & Grill was awesome after a long day of riding in the Ozarks.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing excellent review regarding your recent stay at our property. Biking group was fun and exciting - all the roaring sounds in the morning!! Glad you liked our hospitality with our staff focusing on your lodging needs. Clean & quiet large comfortable rooms with all room amenities are the norm here. We aim to provide excellent customer care via our hard working efficient staff at all levels. We are glad to be appreciated. Look forward to your next visit again. Thank you once again!

"Nice Best Western Quality"

4
17/11/2017

Driving through the area on a long trip, hotel is close to Walmart, gas, and restaurants. Situated in a dry county, pleasantly surprised to find the Chilis restaurant across the parking lot had a full bar. Nothing too fancy hotel-wise, but the breakfast was hot and a lot. Dependable Best Western Quality motel.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear you liked our hospitality with our clean rooms and our hot breakfast. Our location off I-40 is ideal for interstate travelers with local eateries nearby. All our amenities are intended to maximize our guest services via our very friendly staff! See you soon again!

"Fall travels"

4
12/11/2017

My wife and I have traveled to all 50 States together. We've decided not to have a travel trailer. It's just as cost efficient to stay in hotels on our travels. Best Western gives us the comfort of knowing no matter where we travel our stay with them will be a good one.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased you liked our facility. After all that travelling in 50 states I'm sure you cal tell a good hotel from bad without even blinking your eye! See you again on your future trips. Thank you once again for staying with us at Best Western hotels!

"Great Place to Stay. Good quality breakfast."

4
06/11/2017

I have found for the most part that Best Westerns are a great place To stay. Sure I can fine cheaper but everyone knows what that gets you. BW has always given me a clean room, comfortable bed, good hot breakfast and a great staff.

Simon G, Front Office Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. We are glad you liked our hospitality with clean comfortable rooms and helpful staff with easy location off I-40. We look forward to your next visit soon. Thank you once again!

"solid value"

4
30/10/2017

Good choice if you want a value hotel in this area. Clean, quiet, comfortable, decent breakfast, good service. Close to a lot, like many restaurants, Walmart and Starbucks. Easy on easy off highway. n

"Road trip"

5
27/10/2017

We were treated courtisely especially when our reservation was at another BW several miles away. Simon the manager contacted the other BW and cancelled our reservation there and matched the cost for the room

"very good"

5
23/10/2017

Check in was easy. We forgot our pillows and they were very helpful in returning them to us. They made sure we were close to the rest of our party. It stormed that night and we were able to park our motorcycles under the drive to stay dry.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you so much for your review and excellent comments. We do focus on great customer service on check in (faster check in and safe bike parking) and even after check out (pillows mailed out) with friendly staff. Glad you got your pillows back. We glad to be appreciated and hope to see you soon again.

"Good location "

3
18/10/2017

Stopped here after a day of hiking based on value and Trip Advisor reviews. We have stayed at Best Western several times in the past and have found no consistency of quality. The room had a good location next to the pool that has been closed for the season, but there was a smoking urn just outside and cigarette smoke was sucked into the air conditioning. There was also mildew in the bathroom. Breakfast was fair.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. Hotel quality varies from property to property with aim of maintaining at least minimum required level. We do try to better that standard. Glad you liked easy location off I-40 and breakfast. Apologies for the smoke outside and mildew. Did you report this the any staff? We look forward to your next visit soon. Thank you once again!

"Great place!"

5
16/10/2017

I've stayed at this hotel twice in a few years span and have never been disappointed. It's always clean and comfortable and the staff is always great! I would recommend this hotel to anyone and would definitely stay there again and again!

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review for one of your recent stays at our property. We do focus on superior customer service - clean comfortable rooms with friendly staff and hot breakfast.. Thank you once again and look forward to your future stays!

"Great place to stay"

4
06/10/2017

Very good staff,great location to food, room spacious, do need to figure out the tv location my wife tripped on the table several times as it is very close to the bed. Overall we will stay here again when we're in Memphis

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. We are glad to hear that you liked our hospitality with spacious rooms and helpful staff with easy location off I-40. Our flatscreen TV is placed on a huge and very heavy TV desk table set against room wall. It is not possible to get tripped on this TV desk. We look forward to your next visit soon. Thank you once again!

"Good value, Helpful staff in Alma"

4
25/09/2017

I was at this hotel en route from Nashville to OKC. Arrived late, left before breakfast. Staff was helpful, even gracious in re-making key card for me after I locked myself out. Rooms were very clean and comfortable. Easy access to the interstate, but seemed pretty quiet to me.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an review regarding your recent stay at our property. We are glad to hear that you liked our hospitality with clean comfortable quiet rooms off the I-40 with very easy access. Staff are very friendly and helpful here! Look forward to your repeat visit again. Thank you once again!!

"BW Van Buren, AR"

5
24/09/2017

The staff at BW Van Buren, AR, were some of the most accomodating and professional I have encountered at any hotel. The facility was very clean and in very good repair. The breakfast was hot and fresh and also had a good variety of choices. I look forward to staying with them again.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review for recent stay at our property. We do focus on superior customer service with your needs - clean rooms with full hot breakfast.. Thank you once again and look forward to your future stays!

"Rob North Texas"

5
08/09/2017

This is a older Hotel but, very well matained. The room was very clean and comfortable. there were many well known restruants close to the hotel. The room was very quite and the Breakfast was very good with a large selection.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to you liked our hospitality with clean comfortable rooms and friendly staff and easy location off Interstate 40 with lots of local eateries. See you again on your future trips. Thank you once again for staying with us.

"Disappointed."

1
01/09/2017

Very disappointed in Best Western! The staff, mainly morning staff, was extremely rude. I could not even get a final bill, because the staff rudely told me she was too busy. The complimentary breakfast was put away a half hour early.

BestWesternHotels, Best Western Hotels & Resorts at Best Western Van Buren Inn, responded to this review
Dear Majorieb285, Thank you for taking time out of your day to leave this review. Please know we value your feedback which will be used to review our hotels further internally. We hope you will give our brand another opportunity in the future. Sincerely,

"Great place to stay"

4
31/08/2017

Was on a travel event to see some old friends and try and get some medical records. The room was very clean and the bed was fantastic. Hotel had a Good location. Staff was very pleasant and helpful. only problem was the air cond rattled when the compressor kicked in a little too much, I got use to like a fan running which I like but some would not. I think they will get it fixed...

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a review regarding your recent pleasant stay at our property. We are glad to hear that you liked our hospitality with our clean comfortable rooms with helpful staff and great location. We will get the air conditioner checked out - thank you for letting us know. We look forward to your next visit. Thank you once again!

"Great place to stay"

5
21/08/2017

Very nice hotel. It was easy to access from the interstate. Clean, quite and comfortable. The bed was exceptionally good. So much better than most.The staff were friendly and helpful. Breakfast was very good with many choices.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a positive review regarding your recent stay at our property. We are glad to hear that you liked our hospitality with nice clean, comfortable and quiet rooms and helpful staff and good hot breakfast. Easy location off I-40 is plus for many of our guests. We look forward to your next visit soon. Thank you once again!

"Second visit! "

5
19/08/2017

Stayed here May of 2016, enjoyed it so I returned there again. I was pleased to see that Dustin was working the front desk. He is a credit to the management. He went our of his way to make us feel welcome and was helpful in helping us find arrangements for the next night. The rooms were clean and well maintained. In spite of the proximity of the interstate the room was quiet all through the night. The breakfast was good and also plentiful.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent second stay at our property. We are glad to hear that you liked our hospitality with clean comfortable rooms off the I-40 including easy access. Staff are very friendly and helpful over here! Look forward to your repeat visit again. Thank you once again

"outstanding"

5
15/08/2017

loved it...everything is great!! nice locations , lots of good restaurants withing walking distance, staff very friendly, rooms neat n clean,break fast was pretty good, would stay again, I would recommend friends n family,

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a review on your recent stay at our property. We are pleased to hear that you liked our hospitality with easy location and local eateries nearby. Your appreciation of our clean neat rooms, hot breakfast and our friendly staff is very nice. See you soon again!' Thank you once again.

"Rundown"

2
10/08/2017

Although the desk clerk at check-in could not have been any nicer, the rooms really needed to be checked out before new guest were placed in the room we had. TV remote did not work and the bathroom vent did not work. A/C did not keep the room cool, even at 60 degrees. Breakfast was right out of the refrigerator. And to top it off, no rewards at this BW. Sorry for the bad review, because we love BW. Hope this will make a difference for the next guest.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Did you report any of these issues to any of staff on duty? We could have resolved it immediately. On further inspection by our maintenance and supervisor both AC and bathroom vents are working fine. Agreed TV remote may have weak batteries. Breakfast is not served until it is hot - our breakfast lady makes sure of this. Our chafer does heat up to high temperatures very quickly and we monitor this every 15 minutes. Again did you report this to the staff on duty? Hindsight it is very difficult to resolve. I hope that you will consider staying with us again.

"Best Western, Worst Experience"

1
08/08/2017

My recent visit at this hotel was the worst ever. The staff was very rude and did nothing to correct the issues I was having. For the money, I expected better. You're better off staying at Holiday Inn or Sleep Inn across the highway. Same price, double the hospitality. Cleaner and more comfortable.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Did you report any of your issues to any of our staff on duty? We could have taken immediate steps for resolution. Hope you will consider staying with us again to prove our genuine superior hospitality service.

"Excellent stay in Van Buren, AK"

5
08/08/2017

The Van Buren Best Western is one of the best hotels we have stayed at during our trips across the country. They are welcoming, friendly, and accommodate pets. This hotel had one of the best breakfasts of the hotels we have used, and the most attractive and welcoming hotel rooms.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property in our pet room. We are pleased to you liked our hospitality with clean comfortable pet rooms and friendly staff at easy location off Interstate 40. We do care for your pets needs too - plenty of open green fields at back of our property. Your appreciation is most welcome. See you again on your future trips. Thank you once again for staying with us.

"nice place to stay"

5
05/08/2017

Enjoyed the stay in Best Westen Plus in Van Buren It was a nice clean hotel. Very comfortable. The breakfast was excellent. Staff was helpful. Good value as it was about the same price as other places that were not as nice

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a review regarding your recent pleasant stay at our property. We are glad to hear that you liked our hospitality with nice clean comfortable rooms with helpful staff and good hot breakfast. We look forward to your next visit. Thank you once again!

"Great bed and shower"

5
03/08/2017

Long road trip moving cross country, this was best stay of the trip. Nice staff, great room, right of I-40. Good area with lots of choices for food and shopping. Shower was awesome, good water pressure, room very clean, laundry facilities with new machines right next to pool.

"A very pleasant stay; thank you."

5
02/08/2017

This is a very comfortable hotel. It is pleasantly decorated, the rooms are well proportioned and very clean. We had a restful stay on our stop over - highly recommended. There was easy and safe egress and exit to the handicapped room and a wonderful accessible bathroom.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent pleasant stay at our property. We are glad to hear that you liked our hospitality with clean comfortable modern decor rooms off the I-40 including easy accessible rooms. Look forward to your next visit. Thank you once again

"Perfect place for dogs and myself"

5
01/08/2017

This place is clean, comfortable, and has plenty of dining options within walking distance. They do charge extra per dog (I brought two) but there are many green areas to walk them including a huge field behind the hotel. Staff is friendly too. Pool looked inviting. I give it a thumbs way up for a weary traveler stopping off I-40.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property in our pet room. We are pleased to you liked our hospitality with clean comfortable pet rooms and friendly staff at nearby location off I-40 with plenty of local eateries. We do understand pets needs too - open green fields. Your appreciation is most welcome. See you again on your future trips. Thank you once again for staying with us.

"A great place to stay!!"

5
30/07/2017

While looking at hotel from the outside it seems pretty average but once you walk inside it tells another story..... The lobby and dining area are really nice but the best part are the rooms, super clean and all up to date amenities! The staff was really friendly as well so my stay was enjoyable!

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a very positive review on your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently to all areas. Your appreciation of our clean comfortable rooms, breakfast, lobby and our friendly staff is very nice. We hope you will come back and see us again!' Thank you once again.

"One day stop over"

4
24/07/2017

3rd time to stay here while traveling west. Convenient to I40. Exterior corridors. Gas stations close by. Friendly staff. Frank 's Italian good place to eat which used to be located within walking distance; moved down the street.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing excellent review for recent stay at our property. We are glad you liked our hospitality of comfortable rooms with our friendly staff and easy great location off I-40. Frank's Italian place is really a gem! Thank you once again and look forward to your future stays for a truly good night's rest!!

"Great Stay in Van Buren"

5
24/07/2017

We stayed in Van Buren for 4 days while visiting family. The motel staff was very friendly, the rooms were comfortable, the bed was very comfortable with 2 types of pillows, huge TV and a nice shower, what more can you ask for. Ahh, breakfast - they had pancakes, waffles, yogurt, eggs, sausage, bisquits, gravy, fresh fruit, breads, danishes etc etc etc. All was good and the items were well stocked. We highly recommend the Best Western in Van Buren

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent detailed review regarding your recent extended stay at our property. We are pleased you liked our hospitality with our clean comfortable rooms with large flat TV in HD, friendly staff and full hot breakfast. All our amenities are intended to maximize our guest services! See you soon again!

"Clean, comfy and the BREAKFAST! Don't miss it and don't stay anywhere else"

5
18/07/2017

Worth the price! Great breakfast. For our family of five, the breakfast was worth half of the cost of the hotel stay. We easily pay 50 eating out. It tastes good too! Usually hard pressed to find hotels with a nice breakfast. This is why I will always be a best western rewards member and seek them out over every other hotel.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hotel hospitality located off I-40 interstate. Your appreciation of our breakfast as tasty and nice is most pleasing & welcomed. Your membership of our loyalty points scheme does help you with never expiring points and best rate guarantee. We hope you will come back and see us again. Thank you once again.

"Clean but!!! Spiders"

1
14/07/2017

When we got in our room we noticed a smell. Then when I went to pull the covers back there was a spider. I killed it and thought "not good". Then went to the bathroom and there was another one in the tub. I called the front desk and said I think we may need another room. The nice gentleman brought another key for 5 rooms down. We inspected the next room and saw a spider right off the bat. We said ok I guess we will just keep our room since the other one has spiders too. Needless to say if you see one or two you know there are a lot more. The attendant was very nice and brought us two cans of RAID! The other motel next door was booked so we had no choice. It gets better!! We did not sleep in fear of getting bit by a spider. The manager the next morning said " oh we will take care of you and discount your bill". They discounted the bill to 93.50 and gave me 500 points. We were quoted $97 when I booked the room. Wow a $3.50 discount for no sleep, spiders and a room that stinks. I wish I would have taken a picture of the Raid we were given. True story on 7/13/17. Do not stay here.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our rooms are inspected daily twice by our maids and supervisor. We use commercial grade odor freshners in our rooms. Spiders have not been found in any of our rooms recently. I personally inspected your room on receipt of this complaint and found no trace of any spiders or webs. We tried to allocate another room that you declined. If you were not happy for any reason you should have said so - we would cancelled your reservation with no charges and helped you to find alternative accommodation in nearby hotel. On check-out your room rate was discounted by $10.15 (10% off your rate) and allocated extra 500 Rewards points by our Supervisor - a fair resolution. Once again please accept our apologies.

"Nice Place"

5
12/07/2017

Convenient to many places to dine. We left the car at the hotel and walked to a nearby restaurant. The woman that checked us in was very helpful and put us in a room downstairs so we didn't need to climb the stairs :)

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your excellent review. We are glad you liked our ideal location off the interstate 40 with local nearby restaurants. Our staff do aim for excellence in service - see you soon again in the near future!

"Great stay for weary travelers."

5
02/07/2017

We had been driving in storms for several hours, and it was so great to get there, have a friendly and helpful staff. The beds were comfortable, nice size room and the breakfast was good. Just wasn't there long enough to say more about it.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. Pleased to hear that you liked our hospitality and your appreciation of our clean & comfortable rooms, breakfast and our customer focused staff. It does help after tiring drive through storms - we hope you will come back and see us again. Thank you once again.

"Great stay!"

5
19/06/2017

BW Van Buren was great, conveniently located right off the highway, friendly and polite hotel staff who accomadated our late check in without any problems. Entire hotel was clean, laundry facilities were great, breakfast was awesome. Don't have one complaint about this place.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you so much for your review and excellent comments. We do focus on clean rooms with free hot breakfast and friendly staff and hotel amenities. We glad to be appreciated and hope to see you soon again.

"Best of the Best Western I've Stayed At."

5
14/06/2017

I had room 100. Perfect for me. Great room, pool was clean and lots of patio seating & lounge chairs, nice fitness room, large breakfast choices and friendly staff. It may seem pricey to stay here but it's worth it. I may stay here on the return trip. It's immediately off I-40. It really is. Exit, go to the end of the ramp. Make a right and a quick right and you're there.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with our clean rooms, our clean outdoor pool with furniture, fitness center and our hot breakfast. Our location off I-40 is ideal for interstate travelers. All our amenities are intended to maximize our guest services via our very friendly staff! See you soon again!

"Vacation of 2017"

5
07/06/2017

This was the last night before going home and everything was great! It was very easy to get off the highway and back on. The rooms were very clean, the beds were comfortable and, the staff was excellentWe will stay there again.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing excellent review for your recent stay at our property. We are glad that you liked our hospitality with our clean & affordable comfortable rooms with all room amenities with great easy location off I-40. We focus to provide excellent customer care via our hard working staff. It is nice to be appreciated. Look forward to your next visit. Thank you once again!

"Nice facility near I-40"

4
06/06/2017

The BW-Van Buren Inn is relatively new construction and well maintained. It is easily accessed with out the traffic of Fort Smith. We were headed to the southwest and this was our first night on the road -- a good start.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a positive review on your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently. We do have very easy access off interstate 40 and avoid the traffic headaches! Your appreciation of same is very pleasing. We hope you will come back and see us again!' Thank you once again and wish you pleasant summer trip.

"bias stay"

5
05/06/2017

The hotel was very nice and clean we came in at about 8:00pm tired from driving all day and really appreciated a smiling face when we walked thru the door. Keep up the great work!!!!and we will be using this hotel again and again.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing a positive review regarding your recent stay at our property. We are glad to hear that you liked our hospitality with our staff smiling at all times. We understand our guests are tired and need rest as soon as possible. Look forward to your next visit. Thank you once again for your comments!

"Travelling to Norman, OK for college graduation"

5
02/06/2017

Clean and comfortable first floor location. Manager young and very helpful. Wish most hotels had this kind of personnel. Certainly will stay here if in area again. The room rate was very good. Also located very close to I-40.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your excellent review regarding your recent stay - we are glad that you liked our exterior property hospitality with clean & comfortable rooms at very affordable prices. We work hard to ensure of excellent customer service at all personnel levels and you noticed it. Look forward to your next visit. Thank you once again!

"Great Staff"

5
30/05/2017

the Manager is one of the most helpful that I have seen on all my travels. I think it is a great place, especially with a large group like our youth travel ball team. The employees were great as well.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review for recent stay at our property with your ball teams. We do focus on superior customer service with your needs in mind at all staff levels including the manager. Thank you once again and look forward to your future stays!

"Excellent Customer Service"

5
29/05/2017

When we checked in exhausted, the gentleman at front desk was so helpful. He went out of his way to get me hooked up on WiFi. The breakfast was super - biscuits and gravy and almost anything you could want. The front desk people and those serving breakfast in morning were also super nice. They had place decorated all patriotic for Memorial Day Weekend. We will be back to this hotel

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality located off I-40 interstate. Your appreciation of our helpful staff, breakfast, wifi, and patriotic decorations is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Nice overnight stay"

4
18/05/2017

Conveniently located off I-40. Nothing outstanding in particular, just a decent-sized room with a nice bathroom, hot shower, HD TV, microwave and fridge. Their hot breakfast offers some decent choices. If I was ever back here, I'd stay again.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an positive review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with our clean decent-size room with HD TV, fridge, microwave and our great location off I-40 and full hot breakfast. All amenities are intended to maximize our guest services! See you soon again!

"Very nice"

4
18/05/2017

The environment was very nice, rooms were very nice and clean. Breakfast was good. Staff was very nice plenty of places to eat around you. The pool was not up and running when I was there. I would stay again and they do give military discounts.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with nice clean rooms and nice staff, our great location off I-40 and nearby restaurants. Clean and comfortable rooms with full hot breakfast are a must to maximize our guest services! See you soon again when our pool is open!

"good value and great location"

4
16/05/2017

A few years ago en route from Santa Fe to Memphis we made the mistake of booking a hotel room in Fort Smith, thinking it would be a convenient stop along the way. This is not meant as a knock on Fort Smith, because it appears to be a very nice little city, but it is NOT right on I-40. Van Buren, however, is, and is an excellent choice for a good night's sleep. We got a reasonable rate at the Best Western and found it to be clean, nicely remodeled, and right off the interstate. The desk clerk was very friendly and helpful as we were initially unable to get into our room. She went up with us and eventually figured out that the door lock had been installed upside down.

Simon G, General Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. Pleased to hear that you liked our hospitality with our clean & quiet comfortable remodeled rooms ideal location off I-40 avoiding Fort Smith traffic chaos! We aim to provide excellent customer care via our hard working staff at all levels. We are glad to be appreciated. Apologies on the lock - it is the clutch out! Thank you and see you again soon.

"So comfy I don't even remember falling asleep "

4
09/05/2017

Neat, clean, comfortable room to rest up for another long day behind to wheel. Great breakfast and easy checkout. We did not know what type of place we would be staying but where very surprised. Only downside what exterior doors. We were on the second door and only woke once because the do not disturb sign was flapping in the wind.

Simon G, General Manager at Best Western Van Buren Inn, responded to this review
Thank you for your review - much appreciated. Glad you like our hospitality with clean comfortable rooms and a full hot breakfast next morning! You could have placed DND sign inside the room and notified the front desk not to disturb you - wind is natural element and very difficult to control. We do like to surprise our guest on the right side! See you again soon.

"Van Buren hotel better than Fort Smith!"

4
26/04/2017

It was a nice hotel, the room was clean. The bed and pillows weren't the most comfortable, but the room in general was clean and nice. I wish hotels cared about their customers enough for healthier foods with multi grains and less sugar, but it did have a hot meal which was okay. (The meat was very over done and cheap) The bonus to this hotel was downtown Van Buren. It had very special shops with very nice people. The town is about 5 minutes away. It was fun to walk up and down the main street! The hotel is close to the Arkansas river which is also about 5 miles from a park where you park free and can sit right next to the river. Bring a chair. The sounds of the wind and river were very relaxing. Lee Creek Park! Also a great place for a walk! I would stay there again.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with our great location off I-40 interstate. Your appreciation of our cleanliness, breakfast (we do have special meals on request available), local downtown facilities and river parks is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Clean, modern - nice place to stop "

4
24/04/2017

This is a convenient motel off I-40 north of Little Rock. It has been totally remodeled in the past couple years and looks great. It is clean and with large rooms. Service is quite efficient and the breakfast service convenient with good selection. The rooms are reminiscent of older facilities because we accessed from the outside, but that wasn't a problem for us.

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing very positive review regarding your recent stay at our property. Nice to hear that you liked our hospitality with our staff focusing on your lodging needs. Clean & quiet large comfortable rooms with all room amenities are the norm here. We aim to provide excellent customer care via our hard working efficient staff at all levels. 'Old is gold' as saying goes!!! We are glad to be appreciated. Look forward to your next visit. Thank you once again!

"Happy"

5
22/04/2017

Always stay there. Staff is always helpful and kind. Quick check in. Always have to leave before the breakfast is served however I'm sure it's great for the cost to stay there. So I've run out of stuff to say....

Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your continued business & review - much appreciated. Glad you like our hospitality with caring staff. You must try our full hot breakfast next time! See you again soon.

"Very happy well worth the cost"

5
14/04/2017

We were very happy with our stay, the room was very clean and well decorated. The staff was exceptional with any need you we had. Check in was swift and easy. We will recommend this hotel to everyone going to Van Buren and we will definitely stay there again. I wish some of the other Best Westerns we have stayed at would take lessons from this on.

Simon G, General Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing excellent review regarding your recent stay at our property. We are glad that you liked our hospitality with our clean & stylish decor rooms with all room amenities. We aim to provide excellent customer care via our hard working staff at all levels. Nice to be appreciated & recommended. Look forward to your next visit. Thank you once again!

"Good Roadside Hotel"

3
11/04/2017

Nothing special. No frills. Just a simple roadside hotel with an easy off/back on the interstate. Room seemed stale. Tub in bathroom not really clean. Otherwise okay. TV worked. Comfortable bed although the pillows were way too big. Fought with them to get comfortable.

Simon G, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your review. We are glad you liked our comfortable bed and large HD TV with great location off I-40. King room pillows are standard size but we would have given you smaller queen room pillows if did contact any staff on duty. Apologies on the tub being not clean - did you mention it to front desk? We look forward to your visit again in near future!

"Good Choice While Traveling"

4
09/04/2017

Convenient location to I-40, Good restaurants & Gas stations close by. Room was very clean and comfortable, staff was very friendly, check-in was quick. Good continental breakfast included. Indoor pool & Fitness room. Only con for us was..Just missing a Hot Tub.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. Glad you liked our hospitality with express check-in, our great location off I-40 and nearby restaurants. Quiet, clean and comfortable rooms, hot breakfast with fitness center - are all intended to maximise our guest services! See you soon again!

"Pleasant stay"

4
05/04/2017

Staff is pleasant and helpful. Morning lady has gone out of her way to decorate for the season and very nice. Food good. Rooms are stand hotel. Couple of nice places to eat close. Pool takes up some parking spaces, so you might not get to park close to you door if on ground level.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your good review. We are glad you liked our hospitality with Easter season decorations. We focus on clean rooms with friendly staff and good hot breakfast. Pool at the back is an required amenity and there is ample parking front and back of our property. We look forward to your visit again and be assured of our great customer care.

"Comfortable Hotel"

5
04/04/2017

We stayed here on our way east from spending the winter in Arizona. We had made prior reservations and our request was met. We were greeted in a friendly manner and given a room on the ground floor as requested. The room was clean smelling, neat and everything worked and was in order. The beds were very comfortable and we had a good night's rest. The breakfast area was small but compact with all the normal offereings. We will definitely plan to stay here again.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing excellent review for recent stay at our property. Glad you liked our hospitality with clean, comfortable rooms with our friendly staff and full hot breakfast at easy great location off I-40. Thank you once again and look forward to your future stays for a good night's rest again!!

"Van Buren BW"

5
13/03/2017

This newly renovate BW is wonderful with cushiony beds and modern décor. Excellent breakfast, large lot behind hotel for dogs to romp It would be nice for there to be a sign for the hotel at N6th as the long driveway is misleading. Excellent breakfast & veryfriendly

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing a positive review on your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently. Your appreciation of our modern & comfortable rooms, breakfast and our hard working friendly staff is very pleasing. Apologies on the sign not seen. We hope you will come back and see us again!' Thank you once again.

"Bathroom floor, gross!"

1
13/11/2016

11/13/16, Our stay should have been good, but the dried urine on the floor around the toilet made it a poor on the ratings. The room was up to date for a standard overnight stay. But when my husband commented that his shoes were sticking to the floor, that's when I noticed the dried urine around the toilet. I assume when the floor was mopped, a poor job was done with a dirty mop that spread the urine over all the tiled floor surface.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Did you report this sticky floor to the staff on duty? We could have resolved it immediately by allocating another room. Sticky floor could be soda spilled on tiles but urine is not sticky but smells which you did not mention. Please accept our apologies on this occasion

"Nice Motel"

3
12/11/2016

I love Dogs , But I don't like to have breakfast with them, and they need to limit which rooms dogs are in ,cause I don't like to sleep with my dog either. Other wise nice motel very clean , have friendly staff

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. We have specific pet rooms and service dogs cannot be restricted from public areas by law. This happened to be a service dog. Your comments about our clean rooms & friendly staff is much appreciated. We hope you will stay with us on your future trips. Thank you once again!

"Quick in and out ..."

4
30/10/2016

We pulled into town at midnight, and had no trouble checking in. Our room was clean and spacious with plenty of outlets for our electrical gear. For a Tuesday night, the place was hopping. We could see several arrivals checking in as we unloaded our things into our room. It was busy ... there were many others coming in after we checked in.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review - glad to hear that you liked our hospitality with our staff focusing on your needs in every respect. Clean comfortable rooms with good local eateries (Italian is popular) are standard at our property. Yes it does get busy most days! and we aim to provide superior customer care at all times & levels. Look forward to your next visit. Thank you once again

"Great place to stay"

5
26/10/2016

We stayed here for one night just passing through town because we are relocating. My husband and I were both very pleased with this Best Western. The room was very clean, the staff was very friendly, we had a great breakfast in the morning. We would definitely stay here again. The only issue we had was finding parking because we had a U-Haul trailer in tow. Van Buren is a little bit cheaper than Fort Smith to stay the night and it is very close to Fort Smith for anyone looking to save a few extra dollars while traveling through the area

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your excellent review regarding your recent stay - we are glad that you liked our hospitality with our clean & affordable comfortable rooms with full hot complimentary breakfast. We have ample parking in front and back of property. We make sure of excellent customer care at all levels. Nice to be appreciated. Look forward to your next visit. Thank you once again!

"great stay"

5
26/10/2016

enjoyed our stay, thanks. we needed a place to stay for two nights and without reservations you were available and treated us great. you were close to the main highway, resterarunts , and shopping. Easy in and out from highway.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. Glad to hear that you liked our hospitality with staff focusing on your needs - clean comfortable rooms off the I-40 with choice of local eateries. We aim to provide superior customer care. Look forward to your next visit. Thank you once again

"Fort Smith Arkansas "

4
24/10/2016

Good place off I-40. The room was nice and clean, bed comfortable and very quiet. The rooms could be updated, but for the price and convenience it's more than worth it. The breakfast was good and plenty of room for lots of people. Staff was friendly at both check in and out. I would highly recommend this hotel

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing excellent review regarding your recent stay at our property. We are pleased to hear that you like our hospitality with clean comfortable rooms with our friendly staff. Your appreciation is most welcome. We hope you will stay with us on your trips. Thank you once again!

"Very knowledgeble Staff"

5
24/10/2016

I stayed at this inn twice on this trip, once on the way out, and then my return. Both times found the staff very helpful in recommendations in food, and how to get around the area. The room was clean and neat, everything worked fine, would stay here again.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing excellent review regarding your both your stays. We are pleased to hear that you like our hospitality with clean comfortable rooms with friendly knowledgeble staff providing superior customer service. Your appreciation is most welcome. We hope you will come back again on your trips every time. Thank you once again!

"Get's the job done"

3
17/10/2016

We chose this hotel because it was the closest property that had availability. The exterior entrances actually worked out well for us, as we had two bicycles that we needed to bring into the room at night. The rooms were nice, but the overall property felt a bit worn out.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an positive review. We are pleased that you liked our exterior rooms off the I-40. We did have storage for your bikes in case you needed it. Our exterior was recently remodeled. Trust to see you again in future.

"Always a Nice Stop"

4
09/10/2016

We have stayed here several times and it is always very clean with friendly staff. We like that it is off I-40 and lots of restaurants you can walk to, banks and a strip shopping center. They redid the breakfast room and has plenty of room and has plenty of choices.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing review on your recent stay at our property and are pleased to hear that you liked our hospitality of clean rooms and friendly staff. Your appreciation of our cleanliness, local eateries & shopping facilities is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again

"ADA review--uncomfortable bed"

3
01/10/2016

Spent a night on the road here recently in an ADA accessible room. The room itself was not bad--there was a king bed, an arm chair with ottoman and a desk. A clothes rack was placed low enough on the wall for easy access. I had a miserable night, however. The bed was too tall for me to get into easily and the pillows all were hard and oversized. There were four of them and none worked for either my husband or myself. The mattress was also on the "extra-firm" side which is tough on my arthritis. Any time I had to get out of bed, I faced the challenge of getting back in due to the height. At one point, I tried sitting up in the arm chair and slept there for awhile. The shower was not a roll in but the narrow lip served no useful purpose as water still flooded the room, which did not have a drain in it. The two skimpy towels--and no bath mat--meant that after a shower the room was hard to get around in. There was also no place low enough for a disabled person to put soap and shampoo in the shower--the dish was up high. Breakfast was pretty standard and they had coffee out all day. There are no interior hallways here--parking is near your door. This is not as secure, but it is also a lot easier to load a car. The price was also good and service was very good and very friendly. Everything looked clean and climate control in the room was adequate--a bit on the noisy side but ok. We would probably not stay here again due to the uncomfortable bed, but if you like a very firm bed and firm pillows, and you want a clean place for the night, this would work.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your review. Did you report the bed or pillow issues with any of our staff on duty? We would have gladly refunded your money in full since these beds & pillows come in standard size/makes and are approved by Best Western. We do have roll in shower rooms too. Plenty of additional towels & bath mats are available on requests for our guests. Smaller pillows are also available on request perhaps these would have been soft enough for your comfort. We note your comment on clean room - thank you

"Glad I stopped"

4
30/09/2016

It was late and I was tired of driving. My Garmin showed a Best Western at the Van Buren exit and I'm glad i decided to try it. The night clerk at check in was friendly and reminded me of the 6AM breakfast, saying it was a good one. The room was standard for A Best Western, basic and clean. They have 24 coffee in the lobby which you will not always find in mid sized hotels. The lady who prepares the breakfast buffet does a wonderful job. Biscuits and gravy were delicious. I wish I would have gotten her name as she was such a friendly and efficient person. Manager, I was there on 9/22/16, please give her a pat on the shoulder for me.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your review - our rooms are clean and comfortable with complimentary full hot breakfast next morning. Coffee is available 24 hours in our lobby. We will notify the breakfast lady compliments made - see you next time.

"Dog Friendly and Clean"

5
23/09/2016

Stayed here as a stop during a road trip and was very pleased with everything. This is motel near the interstate with high traffic, but the person at the front desk took the time to be courteous and tell us about the immediate area. Our room had a king bed, a mini fridge, a microwave, and a nice tv. The sheets were very clean and the room smelled pretty good. The shower curtain looked a little older; maybe time to replace it soon. But, it too was freshly laundered and I had no problems. The shower had plenty of hot water and the shampoo provided was actually decent. The complimentary breakfast was excellent with biscuits, sausage, eggs, breads, fruit and more. It is very dog friendly and they had no issues with our 70-lb labrador. There's even a large green area to walk your dog behind the building - very convenient and refreshing. Our dog loved it. For its class, this is a fantastic place to stay. It is excellently managed and is a wonderful value for its price.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our pleasant hospitality with our great location off I-40. Clean, quiet rooms with comfortable beds and pet friendly, free wi-fi, Business & Fitness center & full hot breakfast - are all intended to keep our guest service pretty high at affordable prices! See you soon again! Thank you!

"Hidden Gem"

4
19/09/2016

If you are travelling the I40 and are looking for a place to stay then this is for you. Its a little hidden gem in a small town right off the I40. Nice quiet place with good rooms, free wi-fi, and nice breakfast in the morning. If you want a great meal in a great atmosphere then drive up the road to Big Jake's steakhouse the food was fantastic the service great and the price was good, combine that with the atmosphere and you have a great night.

Simon G, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing very positive review regarding your recent stay at our property. Pleased to hear that you liked our hospitality with our clean & quiet comfortable rooms with all room amenities, free wi-fi, full hot breakfast and ideal location off I-40. We aim to provide excellent customer care via our hard working staff at all levels. We are glad to be appreciated. Big Jake's is excellent steakhouse appreciated by all our guests. We look forward to your next visit. Thank you once again!

"Great green space for pets"

3
01/09/2016

This hotel is very basic but clean. The best feature is the abundance of green space for pets. Not only does the hotel have at least half an acre of green space behind the hotel, there are 2 other lots of the same size or bigger adjacent to that lot.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your good review. We are so glad you liked our clean pet friendly rooms with lots of green grass areas for pet exercise and play. We make sure your stay is exceptional in all respects. Please visit us again.

"Great"

5
30/08/2016

We stopped late evening to let my elderly father get some rest, in the process or checking in to a different place, he fell in the parking lot.. This might not have occurred if the person at the other facility had given us her total attention. After the fall, I walked to your facility where I was greeted quickly, given full attention, and after the clerk heard what had happened to my dad, he expedited getting us to adjoining rooms with ADA facilities. We were very pleased with his quick attention.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. We are glad that you liked our hospitality with our safe comfortable rooms with all room amenities. We aim to provide excellent customer care by focusing on your needs at all staff levels. We have full first aid box and local walk in doctor's surgery. Hope your dad is feeling much better now. It is nice to be appreciated. Look forward to your next visit. Thank you once again!

"Low Quality for Best Western"

3
28/08/2016

The towels and hair conditioner needs improving. My towel was scratchy and the ends were unraveling. The conditioner was runny and really did nothing. The egg patties and the way they cook the sausage in liquid definitely needs improving. Kitchen was not as well stocked as most Best Westerns.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your survey. Odd tattered towel may have slipped through our laundry department. Fresh towels were replaced on your request. Conditioners are pre-packed - we have ample supplies at the front desk for additional requirements. Sausages do lose water on heating up. We will instruct the breakfast lady to keep on eye for excess water in the chaffer. Was there any specific item missing in our breakfast bar? Did you report any of these issues to our staff on duty? We could have resolved them immediately. Please accept our apologies for these issues and look forward to your visit again.

"Very Good for an Overnight Stay"

5
26/08/2016

We were traveling across country on a move with our dog. That limits where we are going to stay, both the dog part and the fact that all we really needed was a place to decompress after a day of driving and get a good night sleep. The Best Western in Van Buren greatly surpassed those needs. The rooms have been well kept up and looked recently redone. The location is excellent (see my review of Frank's restaurant, right across the parking lot). Beds were comfortable, the place has no "motel aroma," and the staff was very friendly. The dog loved the fields behind the hotel and the park across the road. When we left, we wanted to take this place with us for our next stops on the trip. Excellent experience, and certainly unexpected at this price point.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an 'very good' review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently. Your appreciation of our clean & comfortable pet rooms, great location off Interstate 40 with pet exercise grounds & local Italian food, our customer focused friendly staff is most pleasing & rewarding. We look forward to your visit again in the near future. Thank you once again for staying with us.

"Everything great."

5
12/08/2016

With all of the competition in hotels nowadays, I make an effort to stay at Best Westerns. While some fall a little short of being perfect, they all tend to be safe, clean, and affordable. This one exceeded all expectations.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing positive review regarding your recent stay at our property. We are glad that you liked our hospitality with our safe, clean & affordable comfortable rooms with all room amenities. We aim to provide excellent customer care by means of our hard working staff at all levels. Nice to be appreciated. Look forward to your next visit. Thank you once again!

"Good Place for Overnight Rest on Long Trip"

4
05/08/2016

We arrived at the hotel after a 8 hour drive quite tired . The very friendly check in process is exactly what we needed. The king room was somewhat dated, but the room was in great shape, and the bed quite comfortable. The free breakfast was standard Best Western, and was as good as usual. The person at the front desk for check out was also quite nice and friendly. It is obvious that the owner/manager of this Best Western instill culture of customer service. We would be happy to stay here if in the area again. There are tons of places to eat, and stores very nearby if needed.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an positive review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently. Your appreciation of our clean & comfortable rooms, breakfast, our customer focused staff is most pleasing. Our goal is to provide superior customer service at all levels at Best Western hotels. We hope you will come back and see us again. Thank you once again.

"Great Best Western"

5
05/08/2016

The best I've seen in a Best Western and the price is great too. I highly recommend this one. It looks as though it has been recently remodeled and is in excellent condition. Very friendly staff and I was allowed to park my motorcycle under the lobby porch roof.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your good review. We are glad you liked our clean & comfortable remodeled rooms with friendly staff. Bike parking under porch is most welcome here so our guest can sleep with no worries. We look forward to your visit again and be assured of our personal touch customer care!

"great stay"

5
04/08/2016

My wife, i and my 17 year old son stayed here 3 nights on family business, the rooms were clean and fresh, the front staff were very friendly and attentive. The breakfast was served from 6 am to 9 am, the breakfast selection was large and the tastiest, nice to get up ,get coffee, eat breakfast and be on your way, we had a great experience and would recommend staying here

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your good review. We are glad you liked our clean family rooms with friendly staff and our full hot breakfast with large selection of items. We look forward to your visit again and be assured of our superior customer care!

"Best Western Van Buren Inn, Van Buren, ARKANSAS"

2
02/08/2016

Did not meet my expectations for Best Western. The breakfast was not fresh and less than desirable. The rooms (x2) appeared clean superficially, but were not. Ceiling had leak spots in several places. The beds were not comfortable.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Breakfast is supplied by industry leading multinational company and served piping hot. Our breads, bagels, milk and fruit are purchased daily. Rooms and cleaned by maids and inspected by our supervisors everyday. Thank you for bringing the ceiling spots to our attention - it is now noted on maintenance log. Beds are brand new purchased recently in accordance with Best Western standards and we have had no complaints from other guests. If you reported any of these issues during your stay we could have resolved it immediately to your full satisfaction. Please accept our apologies on this occasion.

"Nice Stay"

4
24/07/2016

The hotel is older, but the interior has been updated. The lobby is modern and the rooms have updated furniture and amenities. The TV was large with a good selection of channels. Free wireless internet is available. The breakfast buffet was good. Very quiet, no noise from outside or next door.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing very positive review regarding your recent stay at our property. Glad to hear that you liked our hospitality with our remodeled rooms & full hot breakfast. Clean & quiet comfortable rooms with all room amenities - large TV with HD channels, free wi-fi are the norm here. We aim to provide excellent customer care at all levels. Look forward to your next visit. Thank you once again!

"Very Nice"

4
22/07/2016

It appears the rooms were recently remodeled...ours was excellent. Nice beds, close to the interstate, and good restaurants nearby. Great place to stop for a respite on a road trip...highly recommend it! The breakfast area is a bit small but big enough to accommodate the folks that were there when we stayed.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing very positive review regarding your recent stay at our property. Glad to hear that you liked our hospitality with clean & quiet comfortable remodeled rooms and ideal location off I-40 with nearby restaurants. We are happy to be appreciated. Look forward to your next visit. Thank you once again!

"One of my favorites"

5
21/07/2016

I stay at this hotel several times a year on business. They have always been friendly and have recently completed a remodel project on all the rooms. This a an extremely clean place to stay. I enjoy it every time I have the opportunity to stay with them.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing excellent review regarding your recent stay at our property. We are pleased to hear that you like our hospitality with clean comfortable rooms with friendly staff providing superior customer service. Your appreciation is most welcome. We hope you will come back again on your business trips every time. Thank you once again!

"Good clean hotel"

4
14/07/2016

After not being able to find a "choice hotel" in the area we were traveling to we wound up staying here. It was clean and comfortable and convenient to the interstate 40. Needed an accessible room. When no parking available near room we were moved to another room immediately with convenient. parking for handicapped.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an positive review regarding your recent stay at our property. We are pleased that you liked our clean & comfortable hospitality off the I-40. Your appreciation of our property and your room location is very pleasing. We hope you will come back and see us again. Thank you once again.

"Quick overnight"

5
06/07/2016

This was our fourth one night stay in Best Western on this trip.,Our first trip to Arkansas! Though the hotel was full of teenagers and their parents (baseball tournament) the staff was professional and, though busy, had time to answer our questions and give us personal attention. We would go back to the Van Buren Best Western!

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing positive review regarding your recent stay at our property. We are pleased that you liked our professional staff with their full focus on guest needs. We try to surprise each of our guests on positive side in some way! Your appreciation is most rewarding. We hope to see you soon again. Thank you once again.

"Everything We Need For A Good Night's Rest"

5
24/06/2016

On a recent vacation to Arkansas, my wife and I stayed at the Best Western Van Buren Inn twice. And we wouldn't hesitate to stay there again. It's conveniently located just off I-40. Check-in went well, the room was clean, beds were comfortable, air conditioner worked fine, had hot water for showers, free internet, got a good nights sleep, and topped it all off with a hot breakfast the next morning. Let's see now . . . yep, that's exactly what I'm looking for in a mid-priced motel. The front desk staff, breakfast staff, and the housekeeping staff were all cheerful and helpful too. So why pay more at a fancier hotel chain when Best Western does it all just right? Thanks, Best Western-Van Buren Inn. Hope to see you again in our future travels.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing very positive review regarding your recent stay at our property. Glad to hear that you liked our hospitality with our staff focusing on your needs in every respect. Clean & quiet comfortable rooms with all room amenities, free wi-fi, full hot breakfast and ideal location off I-40 are standard here. We aim to provide excellent customer care via our hard working staff at all levels. We are glad to be appreciated. Look forward to your next visit. Thank you once again!

"noisy room"

5
21/06/2016

The room was fine but some other patron decided to talk on his phone for about 90 minutes right outside my room. Also working on front of motel and workers did not seem to care if people were getting old paint on them.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
We do apologize for other guests on their cell phone but this is beyond our control. Contractors working on the ceiling did have side doors open for any guest concerned about paint dropping on them.

"Good place to stay"

5
19/06/2016

We stopped on our way home after vacation in TN. I had called to change the stay date and did not notice the change in rate till the next morning when we were getting ready to check out. I took my confirmation to the desk and they refunded the difference. The room was clean although the AC was kind of loud. Breakfast as the usual biscuits, gravy, waffles, etc. The pool was small but clean and the lounge furniture comfortable. Would stay again.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with clean and comfortable rooms with free hot breakfast & internet - all to maximise our guest services! Providing great customer service is paramount for our hotel staff and will honor rates booked in advance. Your appreciation is most welcome. We hope you will come back and see us again. Thank you once again.

"Worst BW ever!"

1
16/06/2016

This hotel was modeled after Roach motels. AC unit was so loud I had to turn it off to call the front desk about the noise and foul odor. Was awakened when a roach feel on my face. Turned on the light to find out there were more on and above the bed. I want my money back, ASAP!

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. AC - we checked this unit - it is brand new unit and muffling sound is the new wave of air flow technology and it works fine. Roaches - we inspect our rooms everyday twice by our maids and supervisor. Roaches have not been found in any of our rooms in last 2 years or so. I personally inspected your room on receipt of this complaint and found no trace of any roaches. We were sold out that night hence we could not allocate another room. Our courtesy call log made on after check-in show you confirmed everything was 'Okay' - we assumed you were satisfied with your room and the rate paid. On check-out you were allocated extra 250 BW rewards points and accepted this matter as resolved in full.

"if things were fixed and mattresses were replaced it would be a great hotel"

3
08/06/2016

We really enjoyed the sincerity of the staff they were all nice and friendly. Our air in the room kept freezing up and wouldn't work it was in the 90s outside so you can imagine how muggy and hot it was.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your survey and compliments to our hard working friendly staff. We are so sorry about your air conditioner issue at our property. We hope you will give us a second change to impress you as so many of our guests are return visitors. Thank you for your stay Angie

"Stopped for the night - perfect"

5
05/06/2016

Honestly, what a pleasure it was to stay here. Staff was very friendly and helpful both when i checked in and at check out. Room was beautiful - modern and new furniture and so clean! I stopped here for a night driving cross country and it was my favorite night of the trip. Got to do some work on the WiFi in my room before bed, and felt so comfortable in the room. In the morning, my dog definitely took advantage of that massive lawn behind the hotel, I worked out in the gym (the machine takes a few minutes to figure out), grabbed some hot breakfast, and hit the road again. This is the hotel folks traveling cross country all hope to find nightly. I'm so thankful for this place and completely recommend it.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our pleasant hospitality with our great location off I-40. Quiet, clean and comfortable beds with pet friendly rooms, free wi-fi, Business, fitness center & full hot breakfast - are all intended to maximise our guest services! See you soon again!

"Best Best Western -worth the stay!"

5
28/05/2016

I have stayed in many Best Westerns along the I-40 freeway. The Van Buren, AR was by far the best, cleanest, and nicest one out of all of them! Who knew a small town in AR could have the nicest one. I've stayed in many BW on I-40, This one is worth the stop.

Angie G, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased that you liked our clean & nice hospitality. We try to surprise each of our guests on positive side in some way! Your appreciation of our property and our location is most rewarding. We hope you will come back and see us again. Thank you once again.

"Great value"

4
24/05/2016

This hotel was easy to locate. Desk clerk (Leah, I think) was extremely helpful. The room was spotless, which is the most important thing to me, The bed was comfortable and the room was quiet. Breakfast was average, but, definitely good enough, when you consider the price of the room.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality and your appreciation of our clean & comfortable rooms, breakfast and our customer focused staff is most pleasing. We hope you will come back and see us again. Thank you once again.

"Nice hotel and staff"

5
19/05/2016

We had a great quiet room but the best part of our stay was the clerk Cheryl. She was so nice and very helpful she made additional reservations for us for more nights at other locations. She made us feel like we were the most important people she ever took care of. We exchanged chihuahua stories when she saw our little girl. Enjoy your stay here we sure did.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing a positive review on your recent stay at our property. We are pleased to hear that you liked our hospitality. We hope you will come back and see us again. Thank you once again

"Well pleased"

5
22/04/2016

Traveling with a pet, we were impressed with both the hotel and employees. The room was very pleasant, nice sized, had a microwave and refrigerator, and was amazingly quiet. We received a call once we got to our room to verify that all was okay.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing very positive review regarding your recent stay at our property. Glad to hear that you liked our hospitality with our staff focusing on your needs in every respect. Clean & quiet comfortable rooms with all room amenities are the norm here. We aim to provide excellent customer care via our hard working staff at all levels. We are glad to be appreciated. Look forward to your next visit. Thank you once again!

"Van Buren, Ar. Best Western"

5
18/04/2016

I was excited to find this hotel has OUTSIDE ENTRANCES TO THE ROOMS. I'd traveled for over a week, & carried luggage for two people up/down halls then up/down elevators. There were a number of hotels in the area but when I saw that I could park directly in front of the room, my decision was made.

Angie G, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing a positive review on your recent stay at our property. We are pleased to hear that you liked our hospitality with exterior rooms with near parking for your vehicle . We hope you will come back and see us again. Thank you once again

"Great Staff Great Location"

5
04/04/2016

For the city to city traveller in this area The Bestwestern Van Buren is a perfect fit. Helpful, pleasant staff make for quick check in and out. Nearby Interstate make it easy find. Great nearby dining and shopping. Will stay here again.

Angie G, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our pleasant hospitality with express check-in/out, our great location off I-40 and nearby restaurants. Quiet, clean and comfortable rooms with large HD tv - are all intended to maximise our guest services! See you soon again!

"Excellent and cozy"

5
23/03/2016

We have stayed at many Best Western locations throughout the past couple of months and this by far was one the friendlies and most welcoming The staff was very welcoming and we even received a call from the front office to ask how was our room and if we needed anything. This was a first for Best Western. There are plenty of food place within a two mile stretch, and a Starbucks just a 1/4 mile away. Firehouse subs [Excellent] is a walk away. When we left, the checkout was very nice, and even though we missed breakfast [our fault], we were able to get some coffee and orange juice from the front desk person. Thank you!!

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with our staff focusing on your needs in every respect. Clean comfortable rooms with good local eateries are the norm here at our property. We aim to provide superior customer care at Best Western hotels. Look forward to your next visit for our hot breakfast. Thank you once again

"Great Stay"

5
15/03/2016

This was a very clean hotel. The décor was nice as well. The staff was very courteous. Love the amenities and the location. I definitely recommend others to stay here, and I would definitely come back again.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our clean & courteous hospitality with new decor after our remodel. Your appreciation of our property amenities, staff and our location is most pleasing. We hope you will come back and see us again. Thank you once again.

"Motorcycle trip"

4
04/03/2016

Great room great price. Felt very clean. staff was friendly and helpful. I would definitely stay here again if I am in the area. I have to have 200 words to post this review, so I am going to keep typing until I can post.

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for staying with us and your good review. We are so glad you liked our clean rooms and our friendly customer-focused staff We make sure your stay is exceptional in all respects - hope to see you again soon. Thank you once again

"Wonderful surprise! "

5
22/02/2016

This is an older Best Western, and you can tell that from the outside! But once you walk into the lobby, it's a whole different experience. Check in was a breeze and the coffe owner was very nice and you could tell took great pride in his hotel. He said that he and his partner bought the hotel 3 yrs ago and the completly renovated a year ago. Everything smelled very pleasant. .which is a biggie to me, and the room was very modern and tasteful. I was pleasantly surprised. The pictures we took just dont do it justice. The bed is very comfy...and there's a hot breakfast in the morning. ??

Simon G, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing a positive review on your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently. Your appreciation of our modern & comfortable rooms, hot breakfast and our hard work is most pleasing. We hope you will come back and see us again & maybe 'surprise you again!' Thank you once again.

"Great room, and location"

5
10/02/2016

Surprisingly quiet considering how close it is to I-40. This is an older hotel, that has been updated. Lots of parking, Room was large and clean with new furniture. The bed was very comfortable, and the desk chair was amazing. Checkin was quick, the gentleman supplied us with a leaflet of all the restaurants in the area, as well as the type of food, and the price point. The Italian restaurant is amazing. Breakfast was very good. Check out was quick, and we were wished a good day. Would definitely stay again. As a foot note, we left our camera behind, the housekeeper turned it in, the manager sent it to our vacation resort via FedEx. Nice to know there are still such honest people in this world.

Simon G, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. Glad to hear that you liked our hospitality with our staff focusing on your needs in every respect. Clean comfortable rooms with good local eateries (Italian is popular) are the norm here at our property. We aim to provide superior customer care via our hard working and honest staff at all levels. Pleased to hear you got your camera back. So pleasing to be appreciated. Look forward to your next visit. Thank you once again

"Great Hotel"

4
28/01/2016

We were very pleased at the quality of this hotel. Rooms were clean and hotel staff were very helpful. Perfect location for our needs. Would recommend this Best Western to familys, couples or buisness travelers. We will stay again.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi Teresa K: Glad you enjoyed your stay. We are glad it was so close for you. We will be glad to see you again. Thank you, Bob

"Bad bad bad bad bad"

1
15/01/2016

During my stay here the room was opened with a keycard that an ex employee had possession of, later on that morning the manager lied to us and said it had never happened before, after the night clerk had already told us that it had, and that it was most likely an ex employee. Mr Patel lied to us, refused to contact authorities and refused to review security log. I believe he knows who tried to enter the room and is attempting to protect them and himself. (this was november of 2014) The site wont allow me to post this date.

"Excellent hotel"

5
15/01/2016

The building itself is older and while the design of the hotel shows its age, you will be fooled once you get inside. The lobby is very nice and clean and the rooms are extremely modern, clean, and comfortable. It is obvious this hotel has gone through a major rehab and the quality of work is excellent. The staff was friendly and helpful and the breakfast was delicious. I will be staying here the next time I visit Van Buren for business.

Bob L, Public Relations Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality after the major remodel work done recently.. Your appreciation of our clean & comfortable rooms, breakfast, our customer focused staff and our hard work is most pleasing. We hope you will come back and see us again. Thank you once again.

"Some improvement since our last stay here..."

4
02/01/2016

We stayed a year ago and there was need for improvement .. seems like they are addressing some of the issues that an aging hotel will exhibit. Rooms have been refurbished as well as the lobby. Lobby breakfast was average. Best feature is that it is pet friendly and there is a great area behind the hotel whee you can exercise your dog.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi Rick W: Thank you for your recent stay. Yes we have been working hard to get our hotel remodeled, so glad you noticed the changes. We are working every week to improve our breakfast. We will have a nice pet room for you when you stay again. Thank you, Bob

"Really needs Improvment"

2
28/12/2015

Although I travel with a small pet, I expect after paying deposit to enter a room with paw prints and hair cleaned up after last guest. Also the front desk told me I had received discount on room, AARP, AAA, or Military which I had offered her, yet when I received bill upon checkout was quite apparent by rate I had not received a discount. Poor service, cleanliness an issue here.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
We are sorry to hear about your pet room. Obviously room inspection did not spot these minor issues earlier. We could have offered another room if you had called the front desk. AAA, AARP Rate was correct at the time of check in. Perhaps you did not include taxes which are in addition to rate quoted and pet fee payable. We aim to provide a very high levels of service and very rarely we miss these standards this being one of them. Once again please accept our apologies and see hope to see you soon.

"Clean and modernized"

4
17/12/2015

Wonderful front desk staff. Check-in was great and in the morning, when I missed breakfast beccause I had not changed my clock for the midwest time zone, the lovely lady at the front desk offered to make me something to eat. Wow....who does that? Great value for an overnight of travel. Loads of places nearby to eat and just off the interstate. Quiet!

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with staff focusing on your needs in every respect. Clean comfortable rooms with local eateries are the norm here at our property. We aim to provide superior customer care at Best Western hotels. Look forward to your next visit. Thank you once again

"old but nice"

4
29/11/2015

they are trying to maintain the property and keep it up and doing a good job rooms have been update fresh paint inside and out would stay again if in the area enjoyed our stay there breakfast was good everyone very nice

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for staying with us and your good review. We are so glad you liked our clean updated rooms and our customer focused staff We make sure your stay is exceptional in all respects - hope to see you again soon

"Great Value"

5
18/11/2015

very clean, decent access to food and shopping A GREAT VALUE FOR YOUR TRAVEL DOLLAR Best Western has been my chain of choice but I have recently been staying at Choice Hotels due to cost. I try to get out of a room for $100 or less. You can do that at this BW and it is worth your stay

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing positive review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality within acceptable room costs. Your appreciation of our cleanliness, local eateries & shopping facilities is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Good stay Fort Smith"

4
15/11/2015

Stay in Fort Smith for business, Hotel was quiet, clean and close to local dining. Breakfast was OK, staff was excellent, WiFi was very good. Bed was comfortable, would stay again. Television channels were also plentiful and good

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi Charles S: I am glad you enjoyed your breakfast. I see you used the Wi-Fi, glad it was fast for you. Thank you for staying with us and hope to see you soon. Thank you, Bob, Assistant Manager

"Best Western Van Buren, Arkansas"

4
10/11/2015

The motel was nice, but the parking lot is too small and the handicap spaces too far from the front door or the rooms. The room was clean, but like most hotels, never have enough places to plug in equipment. My brother and sister-in-law use C-pap machines and have to carry an extension cord with multiple outlets with them.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi Judy T: Thank you for your recent stay with us. So sorry for your parking problems. I could not understand your problem with parking. We have handicap parking in front of each of our handicap rooms. And in front of that door. Next time you are here let someone show you all the handicap spaces we have. Hope to see you again soon. Thank you, Bob, Assistant Manager

"Good"

4
09/11/2015

Room was clean and comfortable. There were a few areas in the bathroom where when it was repainted or touched up paint was splattered. Would have looked nicer if that had been cleaned up instead of just left. An ice machine would have been nice instead of a bag of freezer burnt ice in the cooler.

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for mentioning our clean and comfortable rooms. We are so sorry about bathroom and will be put right immediately. Ice machine was under repairs and ice bag was available in lobby as temporary solution. It is working now. Thank you for your stay and hope to see you soon.

"Great Accomodations"

5
06/11/2015

I was visiting family in Van Buren and would have stayed with them but was sick and wanted to just relax. Then when I felt better we decided to keep the accomodations because the motel was so nice. The breakfast offerings were amazing. The area was very safe and well lit up. I did laundry and the facilties were very clean and very reasonable. I would go here every time I visit Van Buren if my family does not get upset for not staying with them!

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality for meeting your special requests. Your appreciation of our cleanliness, breakfast, laundry facilities and hard work is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Good job"

4
29/10/2015

Staff and accommodations were top rate. We were traveling and mearly interested in getting a comfortable nights sleep and an uncomplicated departure. Location was tricky to get to but all was fine. Not a lot to say. Not a lot to say. No problems. No probleme. What more could we ask for?.

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your good review. We are glad you liked our clean & comfortable rooms ensuring a good nights sleep. Express check out is available for such 'uncomplicated departures' with complimantary hot breakfast too! We look forward to your visit again and be assured of our personal touch customer care!

"Clean Rooms"

4
27/10/2015

Passing thru the area 1 night stay. Room was clean and had updated furniture and the room was spacious. The breakfast was lacking had round rubbery eggs, The staff was very friendly we will stay again when in the area.

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your review. We are glad you liked our clean & quiet rooms with new decor and furniture. Aplogies on the eggs - did you mention it to the breakfast lady? We appreciate your comments on our professional staff. We look forward to your visit again and be assured of our superior customer care!

"Nice stay"

4
25/10/2015

We were heading west on vacation and booked this hotel. The beds were very comfortable and the room was clean. The check-in process was quickly and professionally handled by a nice, well dressed young man. Lots of restaurants nearby, including the Italian one next door. There was quite a crowd there, so I'm assuming the food must be good. We'll stay here again on our way through.

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with our great location off I-40 and nearby restaurants with special mention of Italian place. Food is exceptional in there! Quiet, clean and comfortable rooms with large HD tv - are all intended to maximise our guest services! We aim to provide superior customer care at Best Western hotels. Look forward to your next visit. Thank you once again

"A Nice Place"

5
23/10/2015

We recently stayed here on the way to Oklahoma City. It was nice, clean and quiet. the staff were courteous and helpful. It was convenient for dinner and I would stay here again. The county is "dry" though if that is your thing. You have to drive to Ft. Smith for beer/liquor but are welcome to bring it back. The beds were cofortable which helps after a long days drive. I would recommend this place for sure!

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi 1tnchick: Thank you for your recent stay at our property. We are glad you enjoyed the diners close by. Yes we are a dry county, Chili's and Jake's have there permit to sell alcohol by the drink. Hope to see you again. Thank you Bob

"Great Place"

5
19/10/2015

Had a wonderful stay. The laundry facilities were a great help. The Italian restaurant next door was great also. The room was clean, quiet, an we did not encounter any problems. Would definitely stay there again.

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your good review. We are glad you liked our clean & quiet rooms with Italian food next door. Guest laundry is most welcome here. We look forward to your visit again and be assured of our superior customer care!

"Not A Favourite"

3
17/10/2015

This hotel has some loyal followers, so I'm going against the grain here. I will say that for the price, it's reasonably good value. However, it's an older property that has been renovated with mixed results. It does offer clean, functional rooms and complimentary breakfast. Front desk service was friendly although at check-in the desk was empty and the clerk was comfortably seated in the lobby. We had a mishap in the parking lot as a result of some broken concrete and exposed rebar. I have been in touch with the hotel manager about this incident and he has indicated that the hazard will be removed. However, I wasn't impressed with either the front desk response at the time of the accident or by the manager's offer to give us a 50% discount at our next visit. We were on a road trip and aren't likely to be in Arkansas again. This is one of my least favourite Best Western properties.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi myoyster09: We are so sorry about your accident at our property. We hope you will give us a second change to impress you as so many of our guests are return visitors. Thank you for your stay, Bob

"Good rate and convent to restaurants"

5
11/10/2015

This inn was very reasonable. It was located just off Interstate 40 and close to good restaurants. It was clean and quiet. The staff was friendly. I would stay there again. It did have exterior doors as opposed to inside hallways. Considering it's location to interstate, I was amazed how quiet it was.

Bob L, Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with great location off I-40 and nearby restaurants. Quiet, clean and comfortable rooms with large HD tv - all intended to maximise our guest services! We aim to provide superior customer care no matter at Best Western hotel. Look forward to your next visit. Thank you once again

"Immaculate"

5
03/10/2015

This is a new hotel with great management. Very impressed with the customer service and everything clean. Fresh baked cookies in lobby a great treat. I always stay at holiday inn express and this location will be one of my favorites. Also impressed with the handicapped accessible pool. Very nice.

"Great High Speed Internet"

4
28/09/2015

Good internet is always important to me. This BW had great fast internet: 50 Mbps down, 10.77 up. Great selection of TV channels (77 total). I had to checkout before 6am, so no Breakfast reviews. I would stay here in the future if needed.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi Steveaustintexas: Thank you for your recent stay. I am so glad you enjoyed the internet and the tv. Sorry you did not get to enjoy the breakfast, maybe next time. Thank you, Bob

"Van Buren AR stay"

5
26/09/2015

I stay here every year at this time, so that should say something about it. Great place, clean, neat, presentable, good water pressure in the shower, comfortable bed, friendly professional staff, great Italian restaurant next door, perfect place to stay.

Bob L, Front Office Manager at BEST WESTERN Van Buren Inn, responded to this review
Hi William JB: Glad to see you again this year. We appreciate your nice words about your stay. We are glad you liked your bed and the shower. We look forward to seeing you again next year. We will tell you how to get a discount at the restaurant next door. Thank you , Bob

""Not Worth the Rudeness""

1
20/09/2015

Diamond Member, I try my best to support Best Western sense I have 70,000 + points. But don't expect the same in return. Booked the room with Dustin, he seemed very polite at check in. I was staying 2 nights Dustin put the first night on a point's voucher and had me sign a check out paper for $108.00. I took the money out of my wallet and Dustin said just pay when you check out on Sunday, I put my money back in my wallet and came to our room #111. The night was horribly hot, I turn the A/C on 68 and laid down for the night. About midnight woke up and it felt like a sounna. I got up and cleaned the filters and it cooled down some. I reported this to house keeping in the morning, and left for a meeting. I arrived back around 9:30 p.m. to find ourselves locked out of our room. I went down to the office to get my door keys to work. The lady at the front desk Leah said I can't do that until you pay. I told Leah that I tired to pay Dustin and he told me to pay at check out on Sunday morning. Leah says well I got a note and you can't get back in until you pay. Now remind you that all of our personal property is in our room. I pulled my wallet out and gave Leah $108.00 dollars. Leah then says it is $121.00 + some change. I asked Leah to show me the document that I signed with Dustin the night before. Leah didn't have it. So I went ahead and paid her what she asked for. I went back to our room and walked in and the rooms A/C had been turned off all day. Now it is not very cool in Arkansas this time of year. I turn the A/C back on and it ran about 10 minutes before it shut off again. Another night of no sleep do to the heat. The Hotel was booked I even check the internet to make sure there were no other rooms, there were not. So there you have it another bad stay at a "Best Western". I went to fix us something cold to drink and low and behold our personal glasses are gone. How did that happen??? Sticky Fingers!!!!! I have had it with being faithful. I wonder if this is how it works, you build up 80,000 points and you can't even get decent service., not to mention there are more patched holes in the walls then you can shack a stick at, tile coming off the walls, mold on the shower curtain that we soaked in the tub and cleaned ourselves. I have no idea why Best Western has went so far down hill or if they just treat their Diamond Members this way. But I am done with Best Westen. Look for the reply on this you will see, sorry you did have a great stay with us, give us another chance in the future to make it up to you for the FULL PRICE & maybe even more than the normal cost like this stay.

Bob L, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for your survey. After speaking to you on check out we agreed the following: 1) Front desk agent was incorrect to refuse your cash payment 2) Magnetic keycards sometimes do not read the locks if they are placed with other electronic items eg cell phones hence your keys went blank. 2) Yor free night was honoured using BW Rewards points 3) We gave you 3rd night free for to resolve this matter in full 4) AC issue has been put on maintenance worksheet list 5) Personal glasses were trashed I presume in error by room maid. We did offer to reimburse the cost for which you kindly said not necessary. 6) A call to the front desk would have resolved all the other room issues with shower curtains, tiles etc I did try to contact you several times during your stay but was unsuccessful. We treat all guests with respect and aim to provide superior customer care no matter what. Elite members are on top of that list. On this occasion we agree front desk agents were not to the high standards we require and has been notified. I trust we have resolved all your issues in full and look forward to your continued support of the elite diamond membership.

"Awesome Hotel"

5
15/09/2015

We were very impressed with the cleanliness of the room and staff at this hotel. We would highly recommend it for business or leisure. It is very quiet, the staff is very attentive and professional, and there are amenities very close by. With our moving across country it is refreshing to have such a fine hotel available on our route. The breakfast was awesome and the location to our route was very convenient to the interstate.

Bob L, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing an excellent review regarding your recent stay at our property. We are glad to hear that you liked our hospitality with great location off I-40. Clean, comfortable and quiet rooms with large HD TV, full hot breakfast, high speed internet, fitness center and outdoor pool - all to maximise our guest services! Here at Best Western we aim to provide superior customer care no matter! Your appreciation of our hard work is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.

"Nice"

5
13/09/2015

Every thing was kept well. It was next to the interstate, buy we couldn't hear any noise. It is an older property, but it has been properly maintained. The front desk was very helpful with any of our questions. I would defiantly stay here again.

Bob L, General Manager at BEST WESTERN Van Buren Inn, responded to this review
Thank you for completing review regarding your recent stay at our property. We are pleased to hear that you liked our hospitality with it's great location off I-40. Clean, comfortable and quiet rooms with free hot breakfast & internet, outdoor pool, fitness & business center - all to maximise our guest services! Providing great customer service is paramount for our hotel staff. Your appreciation is most welcome. We hope you will come back and see us again. Thank you once again.