Best Western Plus Ruston Hotel, Ruston

Dropped my kid off at college and stayed here for three days. My room was dirty. There were footprints on the wall by the door. Not even sure about that. Tub drain stopper didn't work. Air conditioner sounded like horses running through gravel. Crusted stains on carpet. Air conditioner completely not working in hallways. No milk for breakfast each morning. Workers were very nice but couldn't correct the problem of me being charged more than my reservation at the end of my stay.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I understand that there were several issues that caused inconveniences to you. My apologies. We have taken note of each of them and will take actions so that they don't reoccur. Your satisfaction is important to us and I hope that you will consider staying with us again. Sincerely, Hotel Manager

Had to be my children and I had to switch rooms 5 times due to AC not working- being given keys to occupied rooms. Other guests were given keys to our room and walked in while we slept. Had to buy towels at Walmart because hotel didn't have any clean. My two children and I stayed here for a softball tournament in July. We booked two nights. After hours of driving we checked in, ready to relax. The lobby was nice and clean. That was the only positive of our stay. The room we were given had black mold on the ceiling above the shower and the AC did not work. We were given a second room. That room had employees hanging out in the bed watching TV. The third room was completely occupied with other guests in bed. The forth room did not have working AC. Finally, after hours of switching rooms, we were given an empty, clean room with working AC but no towels. The front desk said there were no towels clean. We had to drive to Walmart and buy towels to shower. The following day around 1pm, we went back to the room to nap. About 20 minutes later- our room door opened. It was guests checking in that were given our room. We did not feel safe knowing anyone could walk in at any point while we were there or not there. We packed our stuff and stayed the second night at a hotel about 20 minutes away. Between the new hotel and towels, it cost me an additional $250 on top of the $477 I paid for the two nights at this Best Western. I was not refunded for the second night that we did not stay. I attempted to contact the day manager with no response.I emailed corporate and customer service but their lack of concern, follow up and response was awful. I do not recommend this hotel or any Best Western after my experience. Best Western does not value guests experiences, their properties or their business. Do not stay here.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for the stay and sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. Your observations are very much important for us. We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity. You can be assured of our very best attention. Thank you once again. Sincerely Hotel Manager.

Two people were at the desk on check-in. The one on her phone never looked up. The other was on a call. I had to ask for a second key, where to park, and room location. No information nor pleasantries were offered. The key didn't unlock the door near the parking, so we had to walk back to the front. I asked for an ice bucket. I was told there might be one in the laundry but had to insist before it was located and delivered. The carpet needed vacuuming and there was old food in the fridge. One bulb by the bed was out and neither the tub stopper nor the receptacle near the bed worked. Breakfast was not bad but, it was busy and ran out of utensils and some items. When I approached the desk, the young lady didn't acknowledge me at all until I greeted her. She told me, I'd need to knock on a door near the breakfast bar and ask for anything we needed. About an hour after the pool was to have opened, we had to ask for the gate to be unlocked. Instead of unlocking it, she just opened it with her key, and we didn't realize we were locked in until later. Fortunately, we had our phones and could call for help. The room wasn't refreshed the entire three days we were there. Towels were collected from the hall and delivered to the door at certain times of the day. This property is newer, and a pricier that some of its competition. It has great potential, but the owner needs to retrain or replace the staff and provide supervision. It's not worth the premium we paid.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.

The Best Western has friendly and caring staff. Excellent breakfast and other amenities. Rooms are clean and cold upon arrival. Breakfast is good with many choices to choose from. Has a nice outside area to sit and relax in.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We are happy to hear that you had a good time when you were here and valued the work our team put in. We sincerely appreciate you taking the time to acknowledge their commitment to hospitality and to leave us feedback. We are grateful that we had the chance to host you, and we hope to see you again soon. Sincerely, Hotel Manager

Front desk as we entered had a total lack of professionalism upon entering. More interested in what could they watch on TV. Dress was unprofessional compare to others we have stayed at. The room bathroom was lacking in cleanliness especially toilet, carpet did not looked vacuumed lots of stuff on floor and the AC seem to be inadequate got warm during night and it was very loud. Thank you for your services

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Susie, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

I was very disappointed from the start. I called several times before arriving at the hotel. When someone finally answered, I was told there was no vacancy. However, when I looked online, several rooms were available. Upon arrival, I noticed the hotel parking mostly empty. I was told by one of the two front desk employees that the entire hotel was reserved by a wedding party. Yet, at my 0700 hrs checkout, the parking remained mostly empty. When I reached my hotel room, I noticed the following: No hand/bath soap provided An empty roll of toilet paper, and no extra rolls provided The tub was dirty (and I mean literally dirty). When I ran the shower water, you could see the dirt flowing to the drain. The shower wall had smudged handprints Hanging on the shower curtain rail, was a nasty, used wash cloth The shower curtain was defaced and improperly hung There was no after-shower floor mat The beds were ruffled as if thrown together and one of the sheets was dirty No coffee, no coffee cups, no creamer/sugar, and no stirrers And no ice bucket liner provided After repeated calls from the house phone to the front desk, one of the two, on-duty employees finally answered. I told her what was going on, and a short while later she delivered to me soap and toilet paper. The worst part? Afew days later, I sent an email to Danielle Horton, general manager, addressing these issues and requesting a call back from her. I've yet to be contacted by anyone at the hotel. The general manager's poor attitude and lack of interest in my complaint, explains why this hotel is so poorly managed and operated. A night shift employee named Alex, is the only one whom showed empathy and offered an apology.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Alex, Thank you for the stay and sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. Your observations are very much important for us. We will check each point of your mention and take appropriate steps to improve the problems areas detected in your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity. You can be assured of our very best attention. Thank you once again. Sincerely Hotel Manager.

Great hotel I enjoyed my stay minus a few issues. Poor customer service with the female that checked me in was more worried about her conversation than me. Tile in the bathroom was broken, light switch didn't work, lamp by the bed while it worked acted like it had a short in it and would just blink, and the shower head just out dated and needed cleaning. Other than that I had no issues.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the quality of the amenities and facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again. Sincerely, Hotel Manager

Great service and nice rooms for an affordable price! First time being in Ruston without having any family or friends to stay a night with, safe to say I chose an excellent place to lay my head down.!

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, Thank you for the stay and the positive feedback. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.

Location was great. Right across from Walmart and close to stores and restaurants. Check-in was easy and quick. Several outside key entries to enter property through multiple areas. One of the outside key entries stopped working and we had to walk around to the front. The pool was closed. The beds were not that comfortable, they were a bit hard to my liking, and the tv remote only worked for certain functions. The room and bathroom was clean, and breakfast was hotel normal. Parking was easy, and we had no issues with noise and was able to rest easy.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Arena, It's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here. If you are ever back to visit, please give us a call and we would be delighted to have you back. Happy Travels, Hotel Manager

Over priced, no laundry facilities, no pool..well they have a pool but it's green. Tub wouldn't drain. They did have a good breakfast. I had to switch rooms. The A/C was stuck in C -8, it was very hard to sleep, the pillows were very old.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We have taken note of your comments and have shared these with our team for review. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for the visit. Sincerely, Hotel Manager

i had a great stay at the best western in ruston. the room was wonderful and the staff was very nice and helpful.i would love to come back and stay again . front desk and houskeeping was great and the breakfast was awesome

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager.

Pool was green and slimy. When I talked to Danielle the manager she said it was open and clean. Had to get my own towels everyday I was there. Out of the 8 days sheets were only changed once per my request. Complained about pool not being open and was told I could let my grandchildren swim in it the way it was. Had to wait in line behind staff to get breakfast or whatever was left. Called corporate and they wouldn't do anything. The manager was only on site one day for a couple of hours.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We are very sorry to hear that we did not meet your expectations. I deeply apologize for all the inconvenience. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Avoid. The incompetence would close most place. The manager isnever on site. The pool is a mess and has been even after contacting corporate. BW corporate seems powerless to do anything making me think BW is not a place to stay

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience with the stay as well as staff hospitality. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your comments will help us improve our services as we genuinely value our guests' reviews. Sincerely, Hotel Manager.

Stayed at this hotel for a softball tournament. It's located next to a hood restaurant which is awesome . The room was huge and very well kept. Bed were comfortable. Check in was easy. Unfortunately the pool was not open. Front off said that they don't open it till end of may which is confusing cause other hotels open there's. Breakfast was decent they do need some one who is on top Of Making sure everything is stocked . I would definitely stay again. It was a very clean hotel.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

I don't know why everyone is complaining. It is a great hotel in a nice location. Our room was clean, breakfast was moderate but tasted good and staff was polite. There are not any bugs in the rooms. Linens were clean and white. The locks work. The hotel was quiet. Stay at the Marriott if you are so elite.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, It was a pleasure to have you stay and to read your positive feedback. It is greatly encouraging to hear your appreciation. We will offer yet another awesome hospitality experience next time. I look forward to your next visit. Regards, Hotel Manager.

Our shower would not drain and the front desk employee was not helpful but I am really only complaining about the fact that we found out that everyone on the second floor had master keys and could open all rooms. Another guest opened our room while my 13yr old daughter was alone. (We were talking to front desk to get maintenance). We then noticed our keys opened the other rooms and other guests could open ours! Front desk said “we were not supposed to find out” and they wouldn't do anything about it. Huge liability for a hotel to allow this sort is thing.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us .Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again. Sincerely, Hotel Manager.

We were in room 420. The room STUNK so bad!! It smells like old carpet and dirty air filters. I had to sleep with my nose in the pillow. I was too tired to request a new room so I just made the most of it. The sink faucet moves. The toilet paper is hard paper. The lotion on the bathroom sink was used and had drippings on the bottle. The windows are incredibly dirty! There is a hand print on the main wall near the TV. We will NOT stay here again! The best part of this hotel is the man at the front desk for the mid-night shift who checked us in and the lady working the breakfast. He was very kind and helpful. She was working hard at the breakfast to keep it stocked and cleaned. He presentation of the food was excellent and the food was good and hot.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager

The front desk attendant was absolutely wonderful he was kind and respectful and very knowledgeable about his job and answered all of my questions! The room was in perfect condition with clean linens plenty of toiletries and fresh towels! The beds were comfortable and the breakfast was great as well

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travellers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

The hotel was perfectly located for restaurants as well as the baseball complex. It was a short 6 min drive to the park. Room was clean, staff was friendly, and complimentary breakfast was good. I have 2 very minor complaints - mattress was very firm & bathtub drain was broken. Neither of these are a deal-breaker for me. I'd definitely stay here again!

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

I stayed with my kids. We had actual metal sticking out of a power outlet and the front desk didn't seem concerned. All employees were basically wearing pajamas. The kids on the floor above us stomped and ran the halls for over a hour (which I realize is parenting more than hotel staff.) Definitely the worst hotel I've stayed in which is sad considering I've stayed in rooms that cost so much less that we're cleaner and friendlier staffed.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Heather,, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Our daughter attended a swim meet in Ruston, so we needed a place for a couple of nights. The staff was friendly and helpful and the room comfortable. The WiFi worked well, but make sure to have a VPN to tunnel your traffic through (like when using any other public network). Did not have breakfast in the lobby due to COVID (brought my own overnight oats and fruits). However, the area as well as the food served for breakfast looked appetizing. I also found the in-room refrigerator handy. There are some unfavorable reviews for this location. I do not know what the people are talking about. I did hesitate to book because of reviews, but then bit the bullet and booked. I am glad I did. Two things that I would suggest: - a duvet cover (if the duvet is washed after each guest, make that clear) - carpet cleaning

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for your recent stay at our property.We truly value the opinions of our customers.Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager

The only reason this Best Western earned the "Plus" (from my experience) are these good points: Easy access off I-20. Property appeared clean, attractive, and fairly new. Good parking. The cons are largely due to poorly trained and extremely disinterested staff. Room was not serviced properly for a check-in. No pen/pad, only two clothes hangers in closet, no tea bags, no cream/sugar bags, and no liner in ice bucket. Housekeepers in room above mine were literally YELLING their non-stop conversation for the entire time they were cleaning. (I witnessed the situation first hand when I had go to that floor for ice.) Other glaring issues were as follows: No one but me was wearing a mask. I believe there was a sign requesting people to wear a mask in public areas, but I may be thinking of another hotel throughout my travels. Luggage carts must've been the cheapest available--flimsy triangular (!!??!!) contraptions that barely accommodated a carry-on bag and toiletry tote (which were hanging off the edges of the cart) The worst coffee I've ever tried to drink. (Breakfast room coffee was no better.) A tall, useless "reading" lamp behind a chair--it didn't tilt down to illuminate the book! Coffee/fridge cabinet desperately needs a can light above the counter. Poor room lighting in general. Very poor sound-proofing (completely lacking!). The TV system blocked many, many channels--and for a traveller, the most important channel is The Weather Channel, which was unavailable. I find that unconscionable. I am very disheartened that I used a $100 travel voucher on that stay. It was a total waste of points--although I suppose I would've felt even more upset if I'd had to pay full price (which was outrageous to begin with). I won't be back to that property. Ever.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for your recent stay at our hotel. I am sorry to learn about all the inconvenience you had to endure. My apologies . We care about your experience and I realize no words can change your feelings of disappointment. Your comments are important for us. We will take appropriate and effective actions. Request your understanding and hope you will give one more opportunity. Sincerely, Hotel Manager.

Excellent, clean, friendly staff, close to shopping, restaurants, gas stations, and close to the LA Tech Campus and also downtown Ruston. Rooms were clean, A/C worked great which was nice being it was a hot day in December

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for your stay and the feedback. I hope you enjoyed our hospitality and had a satisfactory experience. Your valuable suggestions for improvement are greatly appreciated. We will take effective actions to resolve all of them to the best of our efforts. Customer satisfaction is important to us. Hope you will give us another opportunity. Sincerely, Hotel Manager.

A very nice and modern accommodations with friendly and helpful staff. Convenient location for travelers and to local dining destinations. I would definitely recommend this hotel if staying in the Ruston area.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Bobby, Thank you for your recent stay at our hotel taking the time to share your feedback with us. Our team is delighted to learn that you enjoyed the room, amenities and friendly service. It has been a great pleasure having you as our valued guest. I look forward to welcoming you again. Sincerely, Hotel Manager

This place is terrible. Staff complacent. Rooms dirty-first room we were given the bed was not made. Second room both the carpet and bathroom floor was dirty. Hair all over the bathroom floor and debris in the carpet. Had to request a vacuum and do it myself because staff were not allowed in occupied rooms because of some weird Covid rule. My parents and brother also stayed and their rooms were equally terrible. Parents floor was worse than our and had used towels and bathrobes still hanging in bathroom. No housekeeping during entire 4 night stay again supposedly because of Covid. Seems like more of a cost savings technique to me. We have stayed in other hotels during Covid and none did this. The complimentary breakfast closed prior to posted time. Harshly worded postings taped at each elevator informing you that you and your belongings will be removed from your room at regular checkout if you are not already out so don't even ask for a late checkout. Not that we needed one but the verbiage was borderline offensive. These people should not be in the service industry. Faucet in tub was loose and tub in my brother's room did not drain…gross. Thermostat in parents room did not work and unit controls were not intuitive. Our thermostat's digital reader had lights burned out so you could not tell what temp you were trying to set it to. We brought our 80+ year old parents here to take them to homecoming. We would have gone elsewhere but everything was booked. This was the worst experience that I can ever remember having at a hotel. Do not stay here.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Campbell, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.

Checked in Thursday evening around 6pm to room #308 to a king suite. Upon check in the room refrigerator was frozen over. The tv didn't have a remote so I couldn't turn it on. Went down to the front desk, the rep came up with 3 remotes to which none of them worked! Changed to room #408. Same problem. This time the refrigerator was fine but the tv didn't work. Same rep (very nice and sweet but can't remember her name) fixed the problem after about 2 tries of coming back with different remotes. Because of covid there was no house keeping (understandable) but we were told to leave the used towels outside the door and new ones would be given. DIdn't happen. I had to go down stairs at 11:00 to ask for towels/sheets because house keeping leaves at 5pm and no one in maintaince is there to fix anything if there is an issue! REALLY? This is homecoming weekend and with the exception of the young lady that checked me in that Thursday, no one seemed to care!! Will not stay here again.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Tracey, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.

This is the first time in the Ruston area and saw that this hotel was the newest in town! Check in process was smooth and easy. Rooms had open and modern feel. Breakfast was good had a lot of options! must have been a tournament that day because the lobby was full of small kids being loud in the morning but the front staff handled it very well as there is people still asleep at the time. Will stay here again next time I'm traveling thru town.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Roger, It is very much satisfying to see your positive comments about your stay. Nice to note the appreciation for the amenities and staff hospitality. We are privileged to have guests like you. Please come back again and have another fantastic stay. Sincerely, Hotel Manager.

Short and not so sweet. This hotel is relatively new and the building and premises are extremely nice, but that is about as far as nice goes. I stayed at this hotel two years ago, all very nice. This recent stay unfortunately plagued with employee execution issues. Breakfast service and replenishing the scrambled eggs and bacon was non-existence. I, along with about 20 other guests waited for 30 minutes for the empty scrambled eggs and bacon pans to be replenished. I stayed two days and my room was not cleaned. The hallway carpet appeared to have not been vacuumed for quite some time. Debris littered the entire hallway carpet. When I arrived back to hotel late on afternoon, there were about 6 hotel employees sitting, visiting, and taking up all the chairs/couches closest to the check-in counter. Very loud and distracting for the guests. Do yourself a favor and find another hotel in Ruston, LA.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Sincerely Hotel Manager.

On October the 1st 2021 I was traveling through Ruston Louisiana on my way back to Dallas. I have been driving for 12 hours and was totally exhausted. I am a Diamond elite member with Best Western. Across the highway is a Walmart so I pulled into the parking lot and looked up Best Western of Ruston on my app. I made a reservation this was in the afternoon at about 1:00 p.m. like I said I had been driving and I drove pretty much all night and I went to check in at around 2:30 p.m. I had a $20 travel card that had been issued to me for a previous day at a Best Western. I was trying to be considerate so I took the numbers off of the email and wrote them on paper towel and when I went in that would have saved time all the front desk person had to do was type those numbers in my account it would have identified me as the rifle owner of that travel card of $20. When it came time to give the numbers I was insulted the rest and talk to as if I had committed a crime and all I was trying to do was save time so they wanted the email itself no problem then give me an email address to send it to once again they act like that's a problem also finally got the email sent them the email with the numbers so they could attach it to my registration but in the meanwhile they wanted to get personal talk trash insult and basically go silent after that. I finally got my room I went to the room once again I had been driving all night I needed a shower and the shade I needed to go start doing the activities that you do when you are preparing for a shower and getting dressed for to go to sleep. As I started in the bathroom there was black curly hairs on the floor my hair is not black it's brown and it's not curly and it's not coarse if you know what I mean. On the floor in the towels in the bathtub on the toilet seat and later when I pull the bed down in between the sheets and the covers. The pillow smell like they've never been changed and whoever has been sleeping on them never wash their hair or they put this Grease if you know what I mean. So after I say took a shower change clothes more hairs I went down spoke with the guy at the front desk he was the only one that was nice young black guy he changed me to another room I was in 424 he changed me to 226. As I was getting ready shaving shower I was thinking about what had happened at Check in and at one time I was just going to give up $122 and just go somewhere else because I figured the next morning it would be about the same thing if not worse and I was right. I kept the luggage cart in my room overnight so I wouldn't have to go down and get one so I can check out I missed breakfast because I didn't want to go down and have to deal with those people those racist people. Check out time it's 11:00 a.m. that standard chicken being a diamond member I get the privilege of up till 1:00 or maybe some hotels 2:00 in the afternoon. I didn't even call to ask for my late check out. So at about 10:40 a.m. I loaded the luggage car similar to the ones at the airport came down the elevator elevator doors open you would have thought there was a party going on in the lobby they were seven black men hanging around the front desk it was two women right outside the front door smoking cigarettes that check me out then they were two more women that was behind the front desk behind the little glass Mary that never poked their heads up which one of them was the GM I think cuz I met her the night before she was the smartass. As soon as they saw me they dispersed the black men kind of filtered back to the breakfast area the two women at the front door came in got behind the front desk I proceeded out to my car to load my baggage into my car when I came back in I put the luggage cart at the front door like most hotels. I stepped inside to the front desk and I just stood there after about 3 minutes 4 minutes she looks up with such an angry look on her face what can I do for you I simply stated I need my receipt at that point the black man started easing their way up toward the front desk black lady behind the counter the one that asked me about what she could do start it in with insults with cussing me f*** this white people that m************ is m*********** that this went on for about six or seven minutes when I started defending myself there's black men got closer and closer. Am I basically stayed stated with a Stern voice give me my receipt at that point one of the guys speaks up it's time for you to go. My point is this I spent $122 is this hotel Diamond elite member with Best Western I have been driving really probably 15 hours and I wanted to go to bed all I wanted to do was use my travel card and get me a room and go to bed everything was a big deal you know why I was a big deal is because I'm a white man every person that works at that hotel is black and they had an opportunity to discriminate against a white man a white male and they took their opportunity and they did it! I was concerned for my safety all night long I thought about them doing something for my car this place should not be allowed to hunt to operate under that management those people all of them should be fired they never recognize me as a diamond member all they wanted to do was harass me criticize me basically they violated my civil rights they treated me with no respect if you stop and stay at this hotel then you are putting you and any other party that's with you at risk you belongings your car and your personal safety is at risk at this property grease on through rusted in either direction East on 20 40 more miles is Monroe Louisiana West 75 miles is Shreveport Louisiana do not stop if you do you been warned......!

Free BF was not cool. No Juice. No Milk. No Bagels. No Donuts. Coffee and biscuits and Bacon. Room was very clean. Hot water and coffee maker. Soap and shampoo =good. Nothing up-scale. Check-in was ok. Service during C19 will be upside down until.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I want to thank you for sharing such encouraging feedback. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in.We look forward to serving you again. Sincerely, Hotel Manager.

New facility that met all my needs. Very easy to get to and had great Covid protocol and quick and easy check-in and check-out. Staff was cordial and willing to go the extra mile to make the stay as comfortable as possible.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Sharon, Thank you so much for the stay and the overall appreciation. We are highly inspired by your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager

The family was in town to check our daughter into college at Grambling State University. The location was very convenient, five miles from campus, shopping centers and Wal-Mart. We will stay here again

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for your recent stay at our property. Appreciate you for taking the time to review and recommend our hotel and services. It brings us great pride and makes us go the extra mile to ensure that our guests have a great experience.Your feedback and compliments will be shared with the entire team. We hope to see you soon again. Sincerely, Hotel Manager

My husband and I stayed here for one night in August, 2021. Here's what we noticed: Positive 1. New, attractive hotel. 2. Helpful front desk person. Negative 1. In the first room we were given, we found a bag of dirty laundry in a cabinet, so we asked to change rooms. In the second room, the next morning, my husband found a used washcloth hanging on the shower curtain rod. It was not his or my washcloth. 2. NO PHONE SERVICE. Our phones did not work inside the hotel. We had two or three bars outside the hotel. We worried that family might try to call and would have no way to get us. 3. In the first room, there were no cups for coffee or water. The second room had coffee cups but no plastic cups for water. 4. There are tacky paper signs taped up to ask people to social distance and to keep quiet hours. Professionally printed signs would look so much better and contribute to the quality of the place. 5. Breakfast was set out about an hour later than the stated time. I booked this hotel based on the price and the reviews. Apparently the quality has slipped. We will not stay here again.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Hair in the shower from previous guest, Glass on mirrors x 3 with many streaks, bugs on window seal, remote had bag stating cleaned and sanitized (problem was remote not in bag, so obviously not cleaned) Hallway from elevator on 4th floor to room- seemed like had not been vacummed in a week. At checkout, 1st floor had crumbs on floor seen night before with no effort to clean up.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus Ruston Hotel. I absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

Unfortunately our room didn't seem to be serviced upon arrival. After we checked our room at check in we asked for our bathroom to be cleaned and the floor vacuumed and neither were done. We had to clean it ourselves to feel comfortable enough to sleep there. Bathroom Mirror light didn't work and shower floods, took about 30 minutes to drain completely. Floors were not mopped and the elevator entry on our level was sticky the entire weekend. Hope things get better since there aren't many places to stay in town. Best of luck.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Plus Ruston Hotel. On behalf of our entire team, I would like to apologize for the problems you experienced while staying at our hotel. I am very sorry to hear that we could not meet your expectations, but we will resolve these problems as quickly as possible. I shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager

Do not pay for the breakfast. They do not offer it. The pool was tiny! Staff did not assist with issues and pushed it off on the manager. Manager never called to assist with the issue. Awful experience. It is a beautiful hotel but management does not care about customers.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

With several events in Ruston this past weekend (Baseball, Softball, Peach Festival), all hotels had raised their prices. Felt lucky to find a room at the Best Western and was pleasantly surprised with the result. Hotel appeared to be fairly new and sat in an area alone, with only a Mexican Restaurant beside it. The lobby was modern, spacious and clean. Check in was seamless and got a room on the second floor near the elevator. The room itself was large and also clean. Separate vanity area from the shower, which is preferred. Shower had plenty of hot water with adequate stream power. King bed was very comfortable with plenty of pillows. Large TV on the entertainment center, with a mini frig and microwave across the room. Would definitely come back on a return trip.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you very much for staying with us and appreciating it. It's really so sweet to hear from our guests that they had a good stay. We are privileged to have hosted you and are sure you will be back. Your endorsements shall be our greatest reward. Looking forward to your next trip. Best Regards, Hotel Manager.

Had stayed here previously and was okay. This time toilet didn't flush, sheets had stains, desk chair was missing , carpet looked like it had not been vacuumed, cob webs above the curtains which had come off the track. Told we couldn't move because hotel was full.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Niomi, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We have taken note of your comments and are working to improve the problems areas mentioned by you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

Great location with easy access. Beautiful lobby area; well kept. Spacious rooms. Provided grab and go breakfast e. Lots of signage related to safety. Provided grab and go breakfast items due to COVID-19.. Staff friendly and helpful .

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Ruby, Thanks for the stay and the positive feedback. It has been a great pleasure having you as our valued guest. Nice to learn that you enjoyed the friendly service extended to you by our team. We really do appreciate you for taking the time to share your feedback with us. Look forward to the opportunity of serving you again. Sincerely, Hotel Manager.

Off Interstate 20 East. Know your direction because you have to crossover the Interstate. To Go BF. Room are big. But the clothes closet is a cabinet. Refrigerator s as is microwave coffee maker was missing a piece. Close to shopping and restaurants. Cannot walk this area.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am delighted to note that you had a nice experience. We will take your comments for further improvement. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again. Sincerely, Hotel Manager

Our room was absolutely covered in stains everywhere. From the carpets, to the sheets, to the mattress protectors. It was absolutely nasty and the front desk had no knowledge of all the stains in this room. With this being said, the man at the front desk did his best to do what he could to rectify the situation, including giving us clean sheets. He listened well to my concerns and my complaints are by no means with him- this is clearly a housekeeping issue.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thanks for your stay and comments. I'm sorry that some cleanliness issues combined to make your stay an average experience. We take real pride in offering the best possible guest experience, and I understand that there was a mismatch. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Looking forward to welcoming you again, Sincerely, Hotel Manager.

We stayed 3 nights and had numerous problems. The beds were very firm. When we arrived, the room was very warm as the heater was on and set to 84 (it was 75 degrees outside). It took quite a while to cool down the room. The internet sometimes worked and when it did it was very slow. We ended up leaving the hotel in search for better internet for work/school purposes. We had to visit the front desk for toilet paper, towels, and light bulbs. There were multiple light fixture problems. The tub stopper would not stay plugged. They also did not provide breakfast for the full advertised time periods in the morning. Breakfast was a grab-and-go option that included a small bottled water, an apple, granola bar, and small packaged pastry. I was told there were pancakes available, but this wasn't visually obvious how/where to find those. They did not restock the coffee condiments or the yogurt either. The furniture in our room was also badly stained. We usually enjoy our Best Western Plus stays, but overall, this hotel is very poorly maintained even though it's fairly new.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations.My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.

Save yourself the headache of ever staying here. The customer service is terrible. The manager is never around to speak with. The front desk staff is rude. If you have any issues whatsoever forget about ever discussing it with someone with common sense. A few weeks ago I booked here and again no manager for 6 hours, she was at the store supposedly. I asked if I could record them answering basic questions and they wouldn't let me, funny because I'm asking standard questions that should be able to be recorded if the answer is actually the legit answer. Exactly my issue, I'm going to dispute the charges of staying here period with my bank. Staying here was a complete *hit show. Do yourself a favor and stay someplace else!! This little town doesn't have much and Friday

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

Everything from the staff to the room made me feel welcome and at home. The room was clean and very comfortable. The brefast was nice and the coffee was amazing. I used the provided gas grill it worked grate.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Paul, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager

Very clean and welcoming. Friendly, helpful staff. We stayed in a 2 queen bed suite and it was very roomy. Just a lovely place. Mattresses are firm. The couch did not turn into an extra bed, but that was not needed for us. Overall, it was a very pleasant stay!!

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Jenifer, I want to thank you for sharing such encouraging feedback. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again. Sincerely, Hotel Manager.

We were passing through on our way to Branson Mo. The stay was nice. Fast check in. Clean place. Only two things I didn't like.... the water did not get really hot and the beds were really hard. Woke up a little sore but other than that it was ok

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest , We thank you very much for your kind comment and we are glad to read that you enjoyed our hotel and cleanliness. We are very touched and inspired through your feedback, Also regret for all the inconveniences you had with bed and water. Guest comments are important for us and hope you may consider us again. Sincerely, Hotel Manager.

I have visited this location about half a dozen times as I visit my sons at LA Tech. Employees have always been friendly and efficient. Rooms are clean and comfortable. Location is helpful to all I need. Even with Covid restrictions, a limited but sufficient breakfast is available. Any concerns I've had were immediately addressed and solved. I know I will be staying here again on my visits to Ruston.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, I am bowled over by your truly lovely comments following your stay with us. I am so very pleased that you experienced the warm friendly feeling that my team provide. They are really assets to me and the hotel. I can only say we have it all and I am thrilled you found our location convenient for your visit. We look forward to welcoming you back! Sincerely, Hotel Manager.

The staff did not have a mask on when I arrived which was disappointing considering we're in the midst of the COVID-19 pandemic. That was repulsive but I assumed this was normal considering the area. However, there was a mandatory mask sign posted on the doors upon entry of the hotel. There was no management available. The room was not properly stocked. When I walked in the room the toilet paper in the bathroom was used and wasn't a new roll. Another red flag that showed they did not change/clean the area. There were not any pillows in the room and when asked for more pillows, the employee told me there weren't anymore which seems ridiculous of a hotel. Thankfully I only was there for one night but I will be contacting customer service and management. No “major” hotel should be ran like this, it's embarrassing. Not to mention, when I attempted to take a shower, the bathtub was filling with water. The stopper was not working. It was one of the worst hotel experiences.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely Hotel manager.

Bathroom was filthy! Bathtub was dirty, toilet was not clean, and the floor was nasty. Moved to another room and the shower leaked. During COVID, I would expect management to verify that the room is clean prior to another guest occupying the room.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Kay , Thank you for the stay and feedback. Regret the issues you had at the bathroom and amenities. I am very sorry to hear that we could not meet your expectations. On behalf of our entire team, I would like to apologize for the problems you experienced. We shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager.

This is not my first time staying at this location. It was a busy weekend with softball tournament and Tech's home game. I mentioned to the front desk that there were no parking spots, his immediate respond was ma'am I can't do anything about that. I was simple trying to tell him I parked in the electric car charging spot. The next day, I walked in the lobby and 3 employees were arguing. They didn't even stop when I and other customers were in the go lobby. The towel situation was horrible. We were told to put dirty towels in hallway due to Covid. However, you had to go get clean towels and several times no towels were available at front desk. We had to wait to shower due to no clean towels. I don't think I will return to this location.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Miss.Tesha, It is disappointing to see your comments regarding your experience at the BW Ruston Hotel. It is unfortunate that several issues caused inconvenience to you during your stay. We care about your experience and I realize no words can change your feelings of embarrassment and inconveniences you experienced. We will certainly investigate these points and hope to have the opportunity of seeing you back again in the future for a more positive experience. Regards, Hotel Manager

The protocol was not ENFORCED for wearing of MASK, which is a HEALTH HAZARD. The breakfast options should include MICROWAVE prepackaged foods, cereal, oatmeal, JUICE, MILK YOGART. No clean towels provided, hotel ran out.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Esteemed Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. All the problem areas will be investigated to take appropriate actions. Request your understanding and considering future visit Truly Yours, Hotel Manager.

Second time staying at the hotel and it was just as good as the first. Amazing staff with great service . No breakfast now due to covid. Which is understandable. But grab and go bags were sufficient. Can't wait to stay again soon!

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Mike, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

Lobby was clean and pleasant. We stayed during September yet there was little amenities available. i.e.; alcohol, eat in breakfast, healthy snacks. Sheets smelled bad, as if they had been used before. Room was spacious and relatively new. All amenities were about the same as most hotel chains. Bagged breakfast, no bar, no cooked food, no swimming in the pool, no recognition of my rewards account. Overall we got what we needed, a place to spend the night. THAT's IT! No frills.

Hotel Manager, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. Our apologies for the inconveniences . We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

With such great reviews I was excited about this hotel. It didn't live up to the reviews though. It's a pretty new hotel, the lobby and such was nice, and the staff were friendly. But our room was dirty. Stained couch, hair all over the bathroom floor (a few pics, but there was much more) and shower, dirty walls. Just wasn't not clean. However, the location was good and the Mexican restaurant next door was good.

Kevin Patel, Owner at Best Western Plus Ruston Hotel, responded to this review
Hello Kate, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

Clean, new, and very helpful staff. Great location. Easy access to highway, or La Tech. Happy hour! Provided a tooth brush I forgot. Grab and go breakfast currently because of the pandemic. Lots of dining options close by.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is exciting to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager

Asked about breakfast at check in, she pointed where the bags will be sitting. She said there would be granola bar, muffin, fruit and water. The noisy kids above us were horrible, so I was forced to call the desk around 1 a.m. It rang for so long that I was about to hang up. He had obviously been sound asleep and muttered that he'd go check. The noise continued and disturbed us all night. There was only decaf in our room. I carried them to the desk, along with the used filter of coffee that was still in our coffee maker. I said that after a sleepless night we needed real coffee and that I wasn't sure what this kind that was left in our room was. She looked and said they had no regular coffee. When we left 30 minutes later, that used filter was still lying on the counter where I set it. Noisy. Indifferent staff. Never again. I realize it's challenging times but for what we paid, never again. Breakfast was a small apple and mini water bottle. Never again.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Peggy, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations.The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.

Check in was fast. Got to room and air did not work. Front desk quickly came and checked it. We had to move to another room. TV was on wrong input. Quick fix by front desk. Very helpful and polite worker on Day 1. However, I was very unhappy that an employee came tell me about check out. It wasn't even 10:30 am and I'm sure NO ONE was checking in after me in the middle of a Pandemic. The hotel was empty. I just spent 3 days there and now I felt pushed to hurry up and leave. I've stayed there before and had no issues. I will NOT return.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Miss Tesha, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager. Best Western Plus Ruston Hotel.

We were in town for a concert and had booked due to the reviews. We were note disappointed. The staff was very friendly and helpful. The room was very clean and large. The bed was comfortable. It is easy on and off the freeway. The parking spaces were good and well lighted. We would stay again.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Danny, Thank you so very much for sharing your wonderful feedback. It is heart-warming to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager

This hotel is new, clean, and close to everything! I would definitely stay here again. It was advertised and in my confirmation email that evening drinks and snacks were served. However, the front desk told me this has been discontinued. You can show your room key to El Jarrito next door to receive 10% discount. The parking lot is very well lit and safe to be walking back and forth to the restaurant.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear J K, Thank you for taking the time to share your review. We are glad to learn that you had a good stay at the Best Western Ruston Hotel. Appreciate your compliments to our team for their good work and will ensure that your praise is shared with them. We hope that you will notice more exciting improvements on your next visit and sincerely look forward to welcoming you back. Sincerely, Hotel Manager.

I stayed here because it was new and the location was great for some work we were doing in the area. Breakfast was hot and I love biscutts and good sausage gravy. They had that every morning along with eggs, different breakfast meats, potatoes, a great selection. The hotel does not have the evening social as it stated on their website. Just an FYI. We asked, and the front desk told us that there were not enough people coming to the social to justify the cost of bringing in someone to staff it. Rooms were clean and new. Shower head piping not installed properly during construction (as in almost all hotels). Water Pressure on the 4th floor was horrible. Fit and finish of items from construction are not great (None of the new construction is). Hotels are thrown up as quick and cheap as possible then they throw some lipstick on it and roll it out to the public. I have been in the construction industry for almost 30 years, and I think the contractors that build hotels need to invest in levels and squares, or the hotels need to get someone on-board to oversee the quality of the construction. When things are done cheap, it makes me feel like the hotel doesn't care. All hotel brands are like this. I stay all over the country, and I find this everywhere. I am not singling out this hotel, it is nice and adequate for the price, but it could be better, they all could! I will definitely stay here again.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Ruston Hotel. It is indeed a pleasure when our valued guest share their stay experience positively Your generous appreciation of performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

I have stayed at a number of hotels in Ruston as I have family there and occasionally go to Ruston to see friends. In my experience, this is the nicest hotel in town and is as good as you can find anywhere.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Jerniganal, Thanks for your stay at the Best Western Plus Ruston Hotel. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Love this hotel, hate the billing system...You will be charged upon check in and again at check out so we have DOUBLE charges that will stay for a week...This is so unfair and can hinder a vacation....We were in Louisiana for a funeral so sadness all the way around and then double charges on top of that...Wish they would fix this

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Esteemed Guest, Thank you for the stay and the feedback with positives but regret the billing issue. We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager.

They have a nice friendly staff here, very helpful. Housekeeping does good job of cleaning. Internet seems to be slow at times, not too bad. Parking is good. Location is just off the interstate making it easy to access. Restaurant are close.

bestwesternruston, Hotel Manager. at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you for sharing your nice experience. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager.

Stayed here with the family. The rooms were clean and larger than most rooms. The staff was friendly. The breakfast was one of the best we had on our road trip. If you're passing through it is a great place to stop.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Jason, It is wonderful to hear that your stay at the Best Western Plus Ruston Hotel was a nice experience. Thanks to you for appreciating our staff, room, amenities, and particularly the breakfast. We are overwhelmed and privileged to have guests like you. Needless to say, we look forward to seeing you back with us again. Regards, Hotel Manager.

This Best Western was really good! The check in sped was fast and the staff was very friendly. My room had everything I needed and the bed was very comfortable. Me and my family had a great breakfast to boot! Will stay here again

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, It is wonderful to hear that your stay at the Best Western Plus Ruston Hotel was a nice experience. Thanks to you for appreciating our staff, room, amenities, and breakfast. We are overwhelmed and privileged to have guests like you. Needless to say, we look forward to seeing you back with us again. Regards, Hotel Manager.

Beautiful hotel. They lost a great general manager and may probably have a hard time to replace her. However, they have a wonderful auditor who works the 11 pm to 7 am shift. He has a great sense of humor and goes above and beyond for the guests

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello janmariecooper, Thanks for your stay at the Best Western Plus Ruston Hotel. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Great stay! Room was very comfortable and well appointed. I had stayed in a best western in Nashville that had an incredible breakfast so my expectations were high. Breakfast here was nice but not as great as Nashville so... I was slightly disappointed. However breakfast was better than many places I have stayed. Staff was pleasant. Location was great. This is a great choice for a stay in Ruston.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, Thank you for your stay at the Best Western Plus Ruston Hotel. It is really inspiring to see your specific comments on the service and facilities and also recommendations. We always value such reviews which help us to understand guest expectations and sentiments. Also, it helps us to improve our services still better. I look forward to continued patronage. Sincerely, Hotel Manager.

We early checked-in via computer, but upon arrival, no room was ready for us and a dozen other people near the front desk. We were empathetic at first (left and returned 2 hours later), but on the second pass, still not ready, we knew this would make us late for appointments and mess up our scheduling. It appears they let a football team leave late, even though they had other customers waiting. Just absolutely sub-par response. Almost made us feel like we were the reason for the room not being ready. Excuses and delays. And the corporate line, which we pursued in the aftermath, also little consolation and help

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, It is disappointing to note that your stay at the B/W Plus Ruston Hotel was not satisfactory. We regret the inconvenience due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

Great place to stay. Great staff, better breakfast options, lovely decor. Great price for the location and I will be back to visit family and will definitely stay again and recommend it to anyone that asks.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Dannelle, It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the location and the stay. We eagerly await you to welcoming you again. Regards, Hotel Manager. Best Western Plus Ruston Hotel.

My two day stay here was exceptional. Room was very clean and comfortable. My only suggestion would be for warmer water in the shower. The water was just a little warmer than lukewarm. Other than that my visit was very enjoyable.

bestwesternruston, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Guest, Thank you so much for your kind words about the Best Western Plus Ruston Hotel. I am glad to hear that your stay was very exceptional and also happy to hear your room was clean and comfortable. We're always working to make the hotel better and better and will take your feedback into consideration as we make changes. Thank you for your business and hopefully, we will get the opportunity to host you again soon! Sincerely Hotel Manager

A broken AC that no one cared to fix, a broken toilet seat and broken tub stopper in a suite for a newer hotel is unacceptable. Visually nice but understaffed (a housekeeper was called in to serve breakfast). At almost twice the price of other similar hotels, this is not the place to be for a stop in Ruston. Management eventually contacted me but no discount was offered. Nice place but not at that price.

Camper03209368801, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Dear Esteemed Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

The towels were nice and thick, beds very comfortable, rooms clean and smelled fresh with hint of orange zest, high quality toiletries. The staff was very helpful and friendly. Safe parking lot and right off freeway for easy access. Would HIGHLY reccomend

Camper03209368801, Hotel Manager at Best Western Plus Ruston Hotel, responded to this review
Hello Guest, Thanks for your stay at the Best Western Plus Ruston Hotel. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer still awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Couldn't ask for a better stay. This place is new and beautiful. Staff as polite and helpful, the bed was the most comfortable I've slept in in months, including my own! It's just so nice to stay in a new hotel where everything is in perfect shape! Highly recommend!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, George! We appreciate you taking the time to share the experience you had here at the Best Western PLUS Ruston. Our Team prides itself on providing a clean comfortable experience for our guests and we are so glad that you enjoyed your stay. Please come see us again very soon!

Very clean and very good location.Off I-20. We will return to this location in the future. Great price and free BF. And free cookies. Room was very very clean and a new restaurant is being constructed new door. Ruston has things to do I just have not done any.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience! We appreciate your business and look forward to hosting you again soon!

I would highly recommend this property for your stay in Ruston. It was extremely clean. The rooms were spacious. The free breakfast and afternoon snacks were a plus and everyone on the staff was extremely helpful and pleasant. Check in and check out were seamless. Even at night when everyone was back at the hotel, I had no problems finding somewhere to park. The price was extremely reasonable and Pharia went above and beyond to help me get a room with early check in. You will not be disappointed. And the location is perfect. Right across from Walmart and plenty of restaurants and shopping.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing the experience you had with us at the Best Western PLUS Ruston! We appreciate you acknowledging our Teams' hard work and we look forward to seeing you again soon!

Cassie works at the front. She was there the majority of our stay. She was helpful and kind. The Hotel is clean, and beautiful. The décor is amazing. the bathrooms were clean. The beds are comfy. and the ac blows hard, It was needed in that Ruston heat. Staff was amazing period, they all spoke and were accommodating. I will always go to best western. Its within my budget, and I get treated well,

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Angela, for sharing the experience you had at the Best Western PLUS Ruston! Our Team strives for perfection every day and we appreciate you noticing. Thank you for your business and please do come see us again soon!

The motel is only 2 years old and very clean. The low review deals with two problems encountered and the way they were resolved. First, we decided to stay an extra night so the front desk added this night BUT did not say anything about increasing the price for extra night. When asked why I was told they do not honor the Best Western rewards prices unless booked online. Second, we were accused of stealing 2 throw pillows which were never in our room during our stay. When we called about this the clerk stated we would receive a call from the manager so we could “talk it over”. NEVER received the courtesy call. We were able to get this false charge removed but were charged higher price for the 3rd night. Not sure if we will receive reward points for extra night or not. Bottom line: ONLY BOOK ONLINE with this motel for best price and have them inventory your room before check-in and before checkout!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience. We appreciate your candid response and will use it in our future training processes. When we discussed your discount, I explained that the rate your had was at the same discount level as our membership rate and that it is a percent off of our regular rate; which fluctuates daily. We did not discuss anything regarding online rates. Just to clarify for future reference, both the discount you had and our membership discount are available on our website, on our app, and directly with our local and corporate reservations Teams. There was a miscommunication in regards to the pillow issue and your card was credited back immediately. In reference to the request of a callback, that is on me. We have been completely swamped and short handed with this large event in town and we have no managers other than myself. I am sorry that this happened to you and take personal blame for the entire situation. We hope that you will give us another chance if your travels bring you back to the Ruston area.

I must give the entire team here a shout out. Elexus who answered my call was so professional and warm hearted, she answered all my questions and I truly was excited about coming to Ruston, LA and knowing that we 100% functioning. Other hotels were still trying to recover from pass storms. When arriving Cassie greeted us and found a available upgrade for us. Cassie was very pleasant. Pharia went the extra mile to insure we had everything once she checked in on Sunday. What a special gem she is, checking out was so smooth and I had not used my BW card since 2008 and she managed to find my old BW number and add my stay and request a new card for myself. Wow I truly cannot get her and Elexus and Cassie out of my mind for the excellent service and truly being accountable to a Awesome stay for my grandchildren. I must say the hotel room was fabulous so roomy for a family of 5. Many thanks also to Netura from house cleaning being handicapped she seemed to be around at the right time and aided me with no complaints. Thank you one of the best stays ever. My hotel of choice Thank You

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow, Jessie, thank you so much for all of these kind words and Kudos. I am going to print this out and put it by the time clock so everyone can see it! Our Team works hard every day in the hopes that we can make every guest feel this way. Thank you for your business and we look forward to seeing you again soon!

Excellent place with a great atmosphere. It is perfectly located off of I-20, and close enough to all the cafes, restaurants and other quaint stops. The cookies are always a treat to look forward to, especially the Chocolate Chip and White Macadamia Nut.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing the experience you had at the Best Western PLUS Ruston! Our Team strives for excellence everyday and we look forward to seeing you again very soon!

Where do I begin. The best part of this trip was that it was centrally located for my daughter's camp. Great access to restaurants right in the middle of Monroe and Shreveport. Facility is newer which is always a plus. I will just list out issues, issued 2 keys one worked, tv did not work when we arrived called the front desk had to wait an hour because only one person working she had to reboot the tv with her master control, each day housekeeping forgot to leave face towels, or large towels, or empty trash in bathroom or leave toilet paper in bathroom. The WiFi connection is horribly slow, I had to make my phone a hotspot so my daughter could use her iPad. Not impressed and wish this hotel the best.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your candid feedback. While we enjoy our great reviews, we in turn appreciate the constructive criticism because it helps us grow. I will work with the different departments to see that more attention is given to these areas. The industry suffers a lot of turnover so training is a constant. In regards to the WIFI, always make sure you report the issue to the front desk. We actually have very good WIFI but some devices are setup to block pop up pages, which is how our login page comes up. If you are getting the login page and it's still slow then we need to reach out to our provider to see what the issue is. Thank you again for your comments and we hope you'll give us another shot to shine on your next trip to Ruston.

Easy access to I-20 with many shops and restaurants nearby. The staff was very friendly and accommodating. Very nice rooms and amenities. I will definitely stay at this hotel for my future business travels to the Ruston and Monroe area.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Chris, thank you so much for sharing the experience you had with us at the Best Western PLUS Ruston. We are honored to be your home away from home and we greatly appreciate your business. We look forward to seeing you again very soon!

I haven't darkened the door of a best western in many years. I wish I could have the ear of the CEO for about 30 minutes just to honestly discuss the company's direction. I was impressed with the staff at this location despite our room not being available until after 6:30. I totally understand staffing issues and they were working as fast and as hard as they could. I would also say that the new contemporary feel that they are going for is visually appealing. However, you need to seriously consider hiring a new interior designer. The hotel is full of little children who can't move the chairs in the breakfast area because they are too heavy or too tall. It is almost like your designer looked at it all, but didn't sit in any of it. I honestly believe that your designer has never traveled with children, or tried to work at the desk in the room. The office chair in the room does not raise to a height that you can sit at the desk. I watched a lady at breakfast almost have grounds for a serious lawsuit. Besides the fact that the chairs are too tall, they have fallen into such a state of disrepair that they are like trying to sit on a tilt-a-whirl. Once she was precariously perched on the unstable chair, she couldn't figure out how to scoot it up to the table because she couldn't reach the floor. Her husband shuffled three other wobbly chairs around his spot before giving up and standing to eat his breakfast. Clearly your designer has chosen form over function. No one likes to sit on ottoman cubes that put the table at chest height to eat. Trash cans by the front door are a great idea. Having to set down your luggage so that you can lift the lid to put in your trash... not such a good idea. Take a lesson from every fast food chain in the nation. Another note: as a pool owner, I would encourage you put in a bigger pool. It is almost like you are trying to discourage parents from getting their kids in the pool. I have seen bigger hot tubs than this pool. If you get more than ten kids in there, they start to fight with each other. Yes, it happened... there was a baseball tournament in town, and they must have. All stayed here. You should anonymously visit this property with your designer (with kids or grandkids in tow) and watch people try to use the facility and it's furnishings. All of us users can see the deficits...so should you.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your candid feedback. I will certainly share your comments with ownership to be taken into consideration upon eventual replacement of our furnishings. I would like to note that all Best Western's are independently owned and operated and as such, there isn't a brand wide interior designer. The ottoman cubes used to be in our lobby area but children kept bringing them over to the breakfast area because they enjoyed sitting on them so we just left them there. As stated, I will bring your concerns to the ownership. Thank you for your business and we look forward to hopefully seeing you again soon.

We stayed 1 night as a rest stop on our road trip to MS from Texas. Everything was very clean, the pool and workout room were nice and the breakfast was good. My only complaint is the light on the smoke alarm in our room flashed every 10 seconds and it was annoying at night. Other than that, great hotel!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! We are aware of the flashing light. We've been putting white electrical tape over them. Perhaps it came off in that room. I'll see if I figure out which room you were in and get that sorted out for our next guest. Thank you for letting us know. We appreciate your business and look forward to hosting you again soon!

Our room was gorgeous. Great customer service. It was Mother's Day weekend and we had a family reunion and there was also a graduation in town. I called and normally we stay at a room down the street but there a tornado there previously and it was damaged. Glad I did. The only thing was when I called and requested a queen suite I was told the couch pulled out and it did not. The pool is outdoor. Also the queen suites are on the back side. No view except a back street.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Cynthia, for sharing your experience! We are so glad to be your new home away from home in the Ruston area. We appreciate your business and look forward to hosting you again soon!

The hotel is off of I20 and within close proximity to restaurants, shopping, and about 10-15 minutes from Grambling University. I enjoyed the breakfast options and my modern clean room. If ever in the area again, I would return to this location.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! We greatly appreciate your business and look forward to seeing you again soon.

Carlyn went out of her way to get us a room and a fantastic rate. There was a tornado in Ruston and we needed a place to stay with electricity. She help many others in the same day. She did great work with only a Hot Spot and 1 computer!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing the experience you had at the Best Western PLUS Ruston. We were struggling to perform normal everyday tasks but were so blessed to be able to even do that much. Many of the other businesses in town weren't able to process credit cards at all. It was great to see our Team pull together with so many challenges. Thank you again for your kind words and we hope to see you again soon!

A tornado had just ripped through Ruston. The Best Western Plus was the only hotel that wasn't damaged. The manager worked tirelessly without internet service to get all of us checked in. The staff was so wonderful in the aftermath of such a horrible storm.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your kind words Mrs. Zeagler. Your Team was a pleasure to deal with and I'm so glad that we were able to accommodate y'all on such short notice. We thank the Courtyard for sending your group our way and we are happy to report that they are back up and fully functioning. They may be our competitor but that doesn't mean we can't pull together in times of crisis. All of our Teams win when we work together.

driving across the country from CA to GA and back. we stopped at this property after dinner in Monroe, LA. we chose it from the website due to the location, photo, and being a BW Plus. We were pleasantly surprised at the quality of the hotel design and construction. The breakfast was good and in a very comfortable dining area. We are sold on BW Plus.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! We work hard every day to make sure all of our guests feel welcome, are comfortable, and happy. If your adventures bring you back through Ruston, definitely come back and see us. We appreciate your business!

We stayed at the Best Western Plus in Ruston on the night of April 24th, 2019. That was the night of the major tornado that hit Ruston. The power went out during the hardest time of the storm at about 1:30AM. The rest of our stay was kind of a nightmare. The weather was expected to get poor that evening. There was no warning given to guests who may not have known that bad weather was expected. There was no “do ______” if tornado warning sirens sound during the evening. There was no preparation for a major emergency that was obvious before or after the storm. We stayed in our room until 8:00 the morning after the storm. There was no power, nor AC, during the evening. If the hotel had emergency generators they did not work. We checked outside in the hall to see if there were any hotel employees trying to give emergency instructions to guests, but the hallways were dark. There was a portion of the roof that had been lifted on the area where you drive in. This was obvious during the storm. We did not know if there was further damage to the hotel and if it was dangerous to stay in our rooms, or if the smart thing was to leave our rooms. No notice to leave the room we figured we should stay. At 8:00 AM we went down 4 flights of stairs in PITCH BLACK DARKNESS. There were no hotel employees with flashlights to help guests. There were no employees to help elderly or disabled guests get luggage down the steps. When we arrived in the lobby there sat several employees waiting on instructions as to what they should do. The manager and one other lady had a list of rooms on a yellow legal pad. No names of guests, just room numbers. When we approached the desk I asked, “You are aware that there are no lights in the stairwells?” The manager said yes, that the batteries didn't work but for so long and there was nothing they could do about it. I asked why they didn't have employees with flashlights helping people and was told that the flashlights had not arrived yet. She did ask how we had paid our bill, and did we want a receipt sent via email when the email was back up? Obviously, the payment was of more importance than making sure her guests were okay. I was upset but kept my cool because this woman had obviously never been trained as to how to handle a major emergency. Thank God the hotel was not directly hit and had guests trapped inside rooms. We asked instructions as to how to get to our road home. We were told there was basically no area of town that was not blocked. We could try, but they did not know if we could get out. We left, there was a direct route to the university area. We were then able to get on our route home with no problem. Tonight I called Best Western Plus Customer Service to let them know that the hotel did not have any plan, nor did they offer any assistance to the guests. A rather rude gentleman told me that my concerns had been documented. Never did he offer an apology for what had happened, nor did he offer any concern for what we had been through in a very trying and dangerous night. He told me he had done what he could do and could not talk any longer because other callers were waiting. People with no people skills should never be placed in customer service. All I ask is that he sounded like he cared just a little bit. I have to say that this was a VERY NICE hotel. The rooms were very nice. They were supposed to have a breakfast which obviously didn't happen (no apology for that inconvenience). Had everything gone normally this would have probably been a very nice stay. Under trying circumstances, the Best Western Plus of Ruston failed their test of being prepared for a difficult situation. The hotel was great, the management and lack of employee training was the problem. In the end I have to say that we send our heart felt prayers to the people of Ruston. Many will have a hard time cleaning up and rebuilding. We will return to Ruston, but we will not be staying at the Best Western Plus.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
The EF3 tornado that tore through our city in the early morning hours of Thursday, April 25th, is the worst weather event this area has seen in over 40 years. Over 90% of our city lost power and other services. Some are still without power, cable, and Internet. As you stated we told you that all of the roads were blocked. That's not just the roads exiting the city but also the surface streets throughout blocked by downed trees, poles, and lines. The citizens of the area received an emergency mobile alert at 1:38am announcing the tornado and very shortly thereafter the city's power grid went down taking out our electricity and in turn our cable, our Internet, and both our internal and external phone lines, which are almost entirely VOIP. The emergency lights we have are designed to last for 90 minutes, which has been sufficient for all of the outages we have experienced thus far at this property. I could not in good conscious demand that my Team members come to work and leave their families in the middle of the night in total darkness in a devastating tornado and the handful that could eventually make it could only do so much. The group of 6 Team members, including myself, that you saw in the lobby had just arrived and were being briefed on what needed to be done. I asked how you paid because if you had paid via third party, we wouldn't need to send you a receipt, which I explained when I spoke to you. We provided what breakfast we could and there were profuse amounts of apologies for all of the limited services even though it was all out of our control. In light of all of this, I do apologize that we were unable to meet your needs during this disaster and are thankful for your prayers for our city. It is indeed going to be a long road.

Read the reviews before you choose this hotel....Fairly new hotel but carpet in room had huge red stain! Bathtub plug would not hold water and several pre authorization charges on our debit card that are still there even though we are home now! Keep calling and they keep saying, Oh they will fall off but this was a debit card and our funds are on hold until this hotel decides to release them....Should not be charged MORE than the reservation total which was 206 but hotel is currently holding 429 which makes no sense!! Never, ever will we stay here again

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience, Norman. Candid feedback certainly helps us grow and provide better experiences for our guests. I checked your reservation and I can confirm that the pre-arrival and check-in authorizations were released automatically by our system when you checked out. It is always a best practice to use regular credit cards at hotels, restaurants, and gas stations if you can as they release authorizations on the next business day. Debit cards can tie up funds for 3-5 business days and prepaid cards can go as long as 30 days. We can't control when the banks release the pending authorizations. Every transaction, whether it's an authorization or a sale, shows up as a new transaction which is why the amount is higher than the final amount. As I stated in the direct email I sent providing further detail into your case, I can send a letter of authorization release to your bank but they may or may not accept it. We communicate our card authorization policies both on our confirmation letter and on a sign at the front desk during check in. I do hope that you'll give us another chance on your next trip to Ruston since everything else about your stay was enjoyable. We appreciate your business and the opportunity you've given for us to share this knowledge both with you and future guests so that hopefully this doesn't happen to anyone else.

The room and breakfast area were large and clean. The hotel is just off of I20 but rooms at the end away from the highway should have little, if any, problem with noise. Within 10 minutes' (or fewer) drive from many restaurants. Nice staff.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
On behalf of the whole Best Western PLUS Ruston Team, thank you, thank you, thank you! Breakfast is so hard to get good marks on because every palate is so different so we appreciate the kudos. Our breakfast Team gives us their all every day and we are so thankful for them. I really appreciate you recognizing my Team and look forward to hosting you again soon.

This is an excellent place to stay and I highly recommend it to anyone. The breakfast was to perfection! This hotel appeared to be fairly new. Easy access to the interstate. I found the staff to be very helpful

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much! Guest feedback is integral to our growth and it's awesome to hear we're headed in the right direction. We appreciate your business and look forward to hosting you at the Best Western PLUS Ruston again soon!

Had a excellent stay. The hotel was very modern and stylish. Didn't expect to have a hotel like this in Ruston. The breakfast was amazing and had a wide variety of food. All the hotel staff were very nice. Also the hotel was very easy to find. Will recommend to friends and family!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing the experience you had with us at Best Western PLUS Ruston! We strive everyday in hopes that we make every guest feel like this every time they stay with us. Thank you for sharing your feedback and for recognizing our Team. We look forward to hosting you and yours again very soon!

The Best Western Plus Ruston Hotel has easy access from I-20. It is modern, very clean and comfortable, especially the beds. The employees seem to like people and go out of their way to meet your needs. Nice touches like a reception for BW members and a snack for the road when you leave. It has some of the same the ameneties of a luxury hotel. I highly recommend this property.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Jenish, thank you for sharing your experience! We appreciate your feedback and look forward to hosting you again!

I visited this hotel while on a trip to visit my sister who goes to Tech. Out of all the hotels I've stayed in in Louisiana, this one is by far my favorite! The staff was friendly and inviting, and the rooms were clean & sanitary. In the morning, we were going to go get breakfast, but I heard the breakfast served in the hotel was good, so I decided to try it. I tried the red velvet waffles and they were AMAZING! I will definitely stay at the Best Western Plus every time I come to Ruston now!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Jenny, for sharing the experience you had with us here at the Best Western PLUS Ruston! I especially appreciate you acknowledging our Team. They work hard to provide a memorable experience for Every Guest Every Time. We're glad to be your home away from home and we look forward to seeing you again soon!

I loved the hotel. I loved the rooms. I loved the staff. Everything from the time of check-in until check-out was perfect. That bedding and the shower were the best! Phara at the front desk was so kind and professional and accommodated me so graciously. This is not usually my hotel of choice but I stayed here because of a promotion. It is now my hotel of choice for the Ruston area.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience at the Best Western PLUS Ruston! We are so glad we exceeded your expectations. We are very proud of our hotel and do our best to make each stay a memorable one for our guests. Thank you again for your kind words and your business. I'll be sure to share your words with Miss Pharia.

The hotel was pretty nice considering the area. I hear that the owner is not really a fan of Gramfam, but I wasn't aware of that prior to booking. In spite of that the checkin process was super easy, and the front clerk was really sweet.

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! The owners of this hotel are long time residents of north Louisiana and understand how important Grambling is to this area and are appreciative of the business we receive from the university, it's alumni, and visitors. We appreciate your business and look forward to hosting you again.

The room was spacious and clean. Beds were very comfortable. The staff was friendly and helpful. The breakfast was average. The eggs tasted like powder but there were a wide variety of offerings to make up for that. I highly recommend this hotel.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience and for recognizing my Team! I'm sorry you didn't enjoy our eggs. I can assure you they aren't powdered but if they are mixed too much they do end up with the texture of powdered eggs. I believe I know what day you are speaking of and I actually already spoke to the attendant about it. I will let them know again though, just in case. I'm glad you enjoyed everything else and we look forward to hosting you again upon your next trip to Ruston.

Top flight hotel. Pull off I-20 and enjoy yourself here. You won't regret it. Clean, friendly and all the amenities you could think of so you don't have to leave anything to chance. Staff was very attentive to all details.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience at the BW PLUS Ruston and for recognizing my Team! Your kind words and business are greatly appreciated. Come back and see us again soon!

If you are just traveling through On I-20, skip the congestion and $$$ of Hotels in Neighboring cities. And stay in Ruston. Newer well maintained hotel. Nice amenities. Great staff. Only drawback is there are no restaurants on this side of the interstate, however that should change in the next few years. Normally stay at another chain hotel brand while traveling however this is the second time staying at a Best Western PLUS and I have never been disapointed. Will look for their PLUS hotels whenever I travel now.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience at the Best Western PLUS Ruston and for recognizing my Team! I'll be sure to share your kind words with them. We are hoping that the restaurant in front of us will be open soon. The weather in Ruston isn't exactly conducive to quick construction. We appreciate your business and look forward to hosting you again soon!

Had a late check and when I arrived, service was fast and friendly. The room was very nicely decorated with bright colors and very spacious. It was extremely clean. Breakfast was great. different choices which hit the spot. Check out was fast. I honestly dont have one bad thing to say about this hotel or my stay !!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience at the Best Western PLUS Ruston. We appreciate your feedback and look forward to hosting you again soon.

Book though best western for an funeral I had to attend at good price. It was close to all the stores and restaurants in Arcadia. The rooms were nice, comfortable and roomy. We really enjoyed the lobby during our stay because it was to cold to hang outside but thy do have a fire pit

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Demond, for sharing the experience you had with us at the Best Western PLUS Ruston. We appreciate you and your family choosing to stay with us during this delicate time. On behalf of all of my Team, we send our condolences for your loss.

This beautiful new hotel is a wonderful place to stay, whether on business, pleasure, or for a funeral as it was in my case. Hotel staff will go out of their way to help, lobby & dinning room are spacious and quiet, and breakfast is great with many choices! I will definitely stay at Best Western again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much, Mrs. Mary, for sharing the experience you had with us, especially for doing so on multiple sites. We are so glad we could be here for your family during this delicate time. On behalf of my entire Team, we send our condolences for your loss and we very much appreciate the powerful words you shared with us at check out. You are so right. Take that trip, visit that friend or family member because none of us are promised tomorrow.

The staff were so friendly and helpful! They went above and beyond expectations! The breakfast was by far the best hotel breakfast I've ever had! The room was clean and decorated nicely. We absolutely loved our stay and we will be back!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience at the Best Western PLUS Ruston! We really do have a great Team and I appreciate you recognizing them. We look forward to hosting you again very soon!

Hotel was clean and nicely furnished. There was a noisy motor running all night coming from the ac/heating unit - even though the unit was OFF. It was not a fan but a noisy motor. It's impossible to sleep if you don't have a quiet room.We won't be back.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Lori, for sharing your experience. I'm sorry that you had an issue with your stay. Our ac units are 'dry air' units which means that a fan runs all the time to keep the room from getting stuffy and to keep the moisture down so it reduces the chances of mildew occurring. That being said, it shouldn't have been making any noise. We weren't very busy that night and could have absolutely moved you to another room. Anytime you stay in a hotel, please always make sure you report any issues during your stay so the hotel can have an opportunity to fix the situation. Thank you again for your feedback and we hope you'll give us another chance on your next trip.

My wife and I were attending a family Christmas party between Ruston and West Monroe. We chose to stay at the Best Western Plus in Ruston because it was close to the interstate and for overall convenience to us. The hotel is nice! I would recommend! The only downside is there is a restaurant being built in front of the hotel, and when I asked the staff about it they said it had been under construction for a long time (years) and it was progressing slowly.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! We appreciate your feedback and your business. To address the restaurant issue, we know it would be so much more convenient if it were already finished. Unfortunately, we don't own it and aren't in control of any of the work. It's a local family business and they are working on it as they can. I can tell you it will be awesome when it is open. It is a local favorite and I think our guests will really enjoy the convenience. Thank you again for your feedback and we look forward to seeing you again soon!

I usually stay at a different (preferred chain) hotel, but they were sold out this trip. The property was modern, clean and comfortable. The breakfast area was laid out well and spacious, not to mention the selections were excellent. The on property gym was awesome and the staff courteous. The hotel exceeded my expectations.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much, Richard, for sharing your experience and for recognizing my Team! I'm glad we surpassed your expectations and we look forward to seeing you again soon!

I Stayed there this past weekend. I am a Grambing Alumnus. We were there celebrating homecoming. Unfortunately, I could not get a spoon at 10:29. The manager was extremely rude. Other than that a great stay

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much, Tina, for contacting me directly today so we could get this situation handled. I appreciate you bringing these issues to my attention and I can assure you that I am working with my Team to be sure these things don't happen again. We look forward to hosting you again the next time you're in town.

New building that is nicely appointed. Staff is very helpful, professional and happy to help. The property is located close to dining and some shopping. The property is located right off of the freeway, however access to the property is somewhat confusing. I would recommend this property and would not hesitate to stay again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience! I understand about the confusing access. We're on a one way service road so unless you're familiar with the area it can get kinda hairy. If you have trouble next time just give us a call and we'll direct you the easiest way we can.

Everything about this hotel was excellent: staff, rooms, hotel interior, customer conveniences, location and value for the price. The staff were very pleasant and efficient. Our rooms were very clean and comfortable. The bedding and mattress were wonderful, and I appreciated the coffee maker in the room. I didn't use the hair dryer nor the cable tv but am sure others would have appreciated them. The bathroom had nice countertop space and offered a nice hot shower with good water pressure. Our friends invited us over for breakfast but we opted to eat at the hotel (!!) Parking was well-lit at night; security measures were excellent, and the hotel itself was away from expressway noise but conveniently located near restaurants and businesses. My room was near both the elevator and the ice-machine and I wasn't bothered by either of them (and I'm a light sleeper). This was just an excellent hotel stay.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Mrs. Ruiz, thank you so much for taking the time to review us on multiple mediums. It's one thing for someone to take the time to fill out one of those things but for you to seek us out on another site to share your experience really means a lot to us. We appreciate your business and look forward to hosting you again soon!

Best hotel I've stayed at in Ruston over the last several years. Big rooms. Very clean and new. Close but far enough from downtown and Tech's Campus. Maybe 5 minutes away from both. Easy access to I20 but no road noise. Large well lit parking lot.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much, Austin, for sharing your experience! We are striving to be the best hotel around so it's refreshing to hear that our guests feel that we are on our way! We look forward to seeing you again soon!

We decided to stop over in Ruston on our trip to Branson. This hotel sits on top of a hill by itself. A restaurant is currently being built in front of the hotel. We arrived about 1 hour early. The check in lady was very nice. We told here we know that we are early and was hoping our room would be ready. She checked and said yes, it is ready, so with luggage in tow we headed to the 3rd floor. Opening the door revealed the room was not ready, so luggage in tow we headed back downstairs and told the lady the room was not ready. She said give us about 30 minutes. No problem since we were early. We drove through Louisiana Tech to see all the changes that has and is taking place with buildings. Back to the hotel. She said I moved you to the second floor, so again, with luggage in tow we headed to the second floor. Opening the door revealed the room was not ready, with luggage in tow we headed back downstairs to tell the young lady the room was not ready. This time she handed us keys to a room on the third floor, luggage in tow we headed to the third floor. The room was ready!. Very clean and spacious room. Typical hotel breakfast. The hotel is barely over a year old and still smells new. We would definitely stay there again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
I am so sorry that you had to go through that during check in. We are always trying to improve our processes and it seems that day we failed you. I'm glad that you still enjoyed your stay and we appreciate your business. Come back and see us soon so we can get a chance to get your check in right this time!

My first stay at a Best Western Plus, and I was very impressed. The hotel is very modern & clean, and my room was spacious & included microwave, refrigerator & coffee maker. The hotel is conveniently located just off I-20, with plenty of restaurant choices nearby. I would recommend the hotel without hesitation.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience. We're glad you enjoyed your stay and we look forward to hosting you again soon!

Carlyn(Mgr) was awesome in helping me book block-rooms for my daughter's wedding.(Especially during football season & a home game) She was very helpful, friendly & expedient with all my questions & concerns as we communicated over email for about 5-6 mos. The rooms were very clean and beautiful, bed was very comfortable and the breakfast area was clean and food was a nice selection & delicious. All my family & friends that booked w/BW had nothing but rave reviews about their stay!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience, Libbi! Your group was an absolute pleasure to host. My Team all talked about how nice everyone was. We're glad to have been a part of such a happy occasion for your family and we will be right here if you ever need us again. Take care and we all hope to see you soon!

This is my choice hotel that I usually stay at when visiting my son at LaTech. Staff always greets me with a smile and makes me feel welcomed and is very helpful. The rooms are clean and well kept. The bed is comfortable and breakfast was great.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Aww! Thank you, Shatina, for taking the time to share you experience! We appreciate your continued business very much and look forward to your next stay with us.

This hotel is great! Super clean rooms and very friendly staff! This is a great place to stay if you're in the area. They also have a wonderful breakfast. The kids really enjoyed the swimming pool. We just wish we had stayed longer!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much, Mrs. Tammy, for sharing your experience and for recognizing my Team. Glad the kids had such a great time and that we could be play a part in creating happy memories for them. We look forward to hosting you and your family again!

Had a one night stay here for work. Probably the best Best Western I've stayed at. Very modern and clean. Great customer service and breakfast. Lots of restaurants near by. Can't say enough good things about this BW. Loved the room!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow, what a great review to wake up to! Thank you, Beth, for sharing your experience and for recognizing my Team. I really did hit the jackpot. We appreciate your business and look forward to seeing you again soon.

Awesome staff, very clean, quiet rooms, bed was excellent, and the breakfast was great with a roomy eating area. Staff was very friendly! Price was very reasonable. If you haven't stayed here you're missing out on a wonderful experience!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Rosa, thank you so much for sharing your experience and for recognizing our Team! We are striving to be the best hotel in Ruston and your comments let us know we are well on the way! We look forward to seeing you again soon!

Got caught in the rain while riding to Texas. Stopped here for the night and it was a great choice. The place must be pretty new. The young man at the counter was very helpful. Got a very cheap rate. The room was very nice. Breakfast was good. All around great experience.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thanks, Joe, for sharing your experience! I'm glad we were able to give you shelter in the storm. Thank you for stopping and we hope to see you again!

Very new hotel, great staff. Breakfast has improved considerably since first opening last year. Rooms are well maintained, comfy beds and great a/c. I would definitely recommend staying here for business or pleasure.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience and for noticing our changes! We've got more on the horizon so keep your eyes peeled! :-)

We enjoyed our stay at this location so much! We were warmly welcomed by staff that seemed to enjoy what they do. The property is impressively clean and well maintained. USB ports everywhere which was very convenient. My husband and I both remarked of how well we slept as the pillows and mattress were high quality. Breakfast was nice, with plenty from which to choose. Our experience was over and beyond in every way. We are looking forward to our next stay at BW Ruston.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience and for recognizing our Team! We do pride ourselves on our service and cleanliness and I'm glad it clearly shows. We look forward to hosting y'all again soon!

I stay in this location often and use to use another chain. I stopped at this location and from the first time I stayed here I haven't went back to the other. VERY nice, clean, friendly hotel. I travel for business and stay at 4 hotels per night on most weeks and this hotel is one of my favorites!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Loren! We really appreciate your business and thank you for sharing your experience! We look forward to your return :-)

The hotel was new, clean, beautiful, and breakfast was wonderful!! It is an easy on and off the highway and there are a lot of places to eat right across the street and a Walmart. This is the nicest hotel my family has stayed in!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience, Tiff! We're glad you and your family enjoyed our facilities. We appreciate your business and hope to see you all again soon!

This hotel felt new and was super clean. Bedrooms were roomy - the suite has a nice sitting area, nice sized bathroom and beds were comfy. Breakfast was good and more than just a cold breakfast. Staff was very friendly. Would recommend for families for sure!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience, Jennifer! I really appreciate you recognizing my Team as well. We pride ourselves on our service and are so glad you enjoyed everything. Please come see us again soon!

Very clean and accommodating hotel. The only problem I encountered on my stay was housekeeping. Our room didn't get serviced during our stay meaning we had to ask for everything. Other than that it's was a great stay.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience. As promised, I will be addressing this issue at our meeting this week. Thank you for letting me know. We appreciate your comments and you business and look forward to seeing you again.

My stay at the Best Western Plus Hotel in Ruston was amazing. The building was very kept up, as well as a clean exterior and inviting landscaping. The hotel lobby was very clean, and all front desk agents were beyond helpful. All employees went above and beyond to ensure my family and I had a great stay. The kids also loved the pool and the breakfast. Definitely forever the hotel for my family when we come back to Ruston to visit

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience, Adrian. Comments like these make the rough days worth pushing through. We very much appreciate your business and look forward to seeing you and your family again soon. I will also be sure to share your kind words with my Team. Thanks again!

This is a newer hotel that has been open for less than a year and it shows. Gorgeous, huge lobby and impressive entrance. Our room was large as well with a nice sitting area. The use of lots of of fun neon colors in the room made it look very welcoming. Bathroom large with a large vanity and plenty of space. Massive TV mounted on wall above a large dresser. I've never seen so many options for charging electronics in my life. There were two outlets and two USB ports on each side of the bed which was in addition to those at the desk. It was outlet heaven here. One small problem with the room - no luggage rack or decent place to set luggage. I asked the person working the front desk and was told there were no luggage racks available. We used the ironing board we found in the room closet! I inquired with management later and found that luggage racks are available but that there was a “training gap”. If you don't see a luggage rack in your room just ask if they can get one from a vacant room. They had really nice thick sausage gravy, some of the best patty sausage ever and lots of yogurt choices. I really liked the Noosa vanilla bean. I was blown away with the options for breakfast.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for the lovely review! So glad you enjoyed our design and amenities. We look forward to seeing you again very soon!

Great stay at the Ruston Best Western. Rooms are very comfortable and clean. Pool and outside areas are well maintained. Breakfast was great, and every employee was very well mannered. Would recommend to anyone staying in the area.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Jon, for your kind words and for recognizing my Team. We are striving to be the best in town and your comments let us know we are certainly on our way. Thanks again and we look forward to seeing you again soon!

This is one of the best hotels in the Best Western chain we have stayed in. The rooms are spacious, clean and beds comfortable. The employees were all friendly and helpful. Close to I-20, so easy to get to. The only problem I see would be if you were towing a vehicle, parking could be a problem.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow! Thank you so much! What a great way to start the day :-) I will share your words with my Team. I understand your concern about the parking. We have had several guests stay with vehicles, trailers, and work accouterments in tow and have yet to experience an issue. If you're ever coming through with something in tow and are concerned just give us a call. We can figure something out for you. Thanks again for sharing your experience, Marilyn! We appreciate the time you took to do so and your business. We'll see you next trip!

Clerk did not handle check-in and reservation. No manager present we had to wait until after 4p.m. to check-in and clerk did not have time to complete my reservation, she stated it's time for me to leave and another employee came employee #3 and repeat the entire. I would not stay at this hotel ever again. The staff know nothing about customer serve. Best Western as a WHOLE has terrible customer service. I have stayed at BW over 60 times in the last 12 months, a BW with poor rating treated me with more dignity and respect then this brand new shining property.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Catherine: I'm sorry that you had a rough experience. I can say that we had plenty of staff on hand to handle the rooms. The problem was that people left their belongings in the rooms even after we told them there were no late checkout available. That threw off the Teams trying to get ready for the check ins. I have spoken to the clerks in regards to the issue at shift change. And as far as my not being available; I had a death in my family so my apologies that I wasn't there to help you. Some things are more important than work.

New but poor staff. First room had no shower curtain. Back to desk where was offered one to hang myself! Changed room, went to dinner, unpacked & got ready for bed after long day on road. Heard loud noises all night, but sure did not want to change at that point. Complained at checkout to G M. NEVER received even an apology. Guess they just don't have to provide much customer service here!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
To be quite honest, Ms. Marianne, you didn't give me an opportunity to help you. We have very good scores and reviews across all of the sites because of the level of cleanliness and service that we provide. I asked you to please mind your colorful language in our lobby and that I'd be happy to help you, to which you refused my help. I have already addressed the issues you reported with the Team members that were responsible for handling those items so that we don't have these issues again in the future. I appreciate your letting us know about said issues and I hope that you will give us another chance but completely understand if you decide not to. Thank you for sharing your experience and we wish you safe travels!

My husband and I were in town visiting family and decided to stay at the Best Western Plus. The room was very inviting with modern decor. It had great amenities such as refrigerator, microwave and coffee maker. We walked down to the pool but it wasn't open as of yet. My husband used the gym in which he really enjoyed. The best surprise was the breakfast. They didn't serve the standard continental breakfast. Instead they had a waffle station with several toppings to choose from, chicken biscuits, eggs, bacon, sausage and gravy. They also served cold items such as cereal, yogurt, sweet cakes and more. We found the staff to be very friendly and accommodating and the price of the room was perfect for our budget.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience and for recognizing my Team! They really do a great job and we are quite proud to have them. Our intent is to be the best hotel in Ruston and comments such as yours let us know that we're getting there. Thank you again and we look forward to hosting y'all again. :-)

Very friend staff, very clean and well valued hotel. The price is very nice especially for all the comforts you receive like comfortable bed and very clean rooms. I would recommend anyone to stay at the hotel. Every time im in town I always stay here.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your continued patronage and for sharing your experience! We are striving for the top and your comments let us know that we are headed in the right direction. We look forward to hosting you again :-)

My wife and I had a great stay here. The check-in staffer called us in our room a few minutes after we arrived to check if we were ok, and we were treated well for the rest of our stay from there. The free breakfast has a nice range of "hot" and "cold" choices. Everything in the hotel was clean and welcoming. Controlling the temperature in the room was easy, too. Highest possible recommendation!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Derek, thank you so much for your comments and your business. We are striving to be the best hotel in Ruston and your comments solidify that we are well on our way. Thanks again for recognizing my Team and we look forward to hosting you again!

The staff was helpful, room was excellent and I slept great. I did not have any problems during my stay. One thing I really love about this hotel is the coffee machine in the lobby is always available so I don't have to drink the coffee in the room.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Justin, for sharing your experience! We greatly appreciate your business and look forward to hosting you again.

If you are looking for a convenient, comfortable, and affordable hotel in Ruston, Louisiana, I highly recommend Best Western Plus! Easy interstate highway access. Close to restaurants. Friendly and courteous staff, very clean rooms, very good breakfast bar with lots of choices for adults and children.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Edwin, thank you for your kind words. I'll be sure to share them with the Team. We appreciate your business! :-)

Over all this was as close to perfect of a stays as it can get- Clean,friendly staff,really nice comfy rooms...very very clean. No complaints at all,and I am hard to please for the most part. You will not be disappointed if you stay here.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your kind words and your business. I have shared your comments with my Team and they are elated that you had such a great stay. We look forward to seeing you again in the near future!

This hotel was awesome, the décor very modern. Everything was very clean. The staff were friendly and the complimentary hot breakfast was super nice, offering so many different choices, both healthy and not-so healthy. The biscuits and gravy were delicious.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your comments and your business! We look forward to seeing you again!

Great location, great staff, spacious comfortable clean rooms. Firm beds, a plus for us. Breakfast is okay if you are satisfied with cold cereal, etc. The cooked entrees are almost inedible, Plan on eating elsewhere, We found the decor unappealing.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! I'm sorry that our breakfast wasn't to your liking. We are always open to suggestions and love to hear guest feedback. Next time you're here, ask to speak with me so I can get your suggestions directly.

This hotel is a typical mid level type of hotel (think Hampton Inn, Fairfield Inn). We enjoyed a few features that were unique during our 3 night stay. The decor was a bit funky and modern. Also, we stayed in a larger room that had a sitting area which was helpful for our family of four. The breakfast was standard free breakfast fare, although the pastry type options were very limited. The room was quiet and the beds were reasonably comfortable.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience. We appreciate your input and your business. We have 3 different flavors of Danishes offered on our breakfast and 3 flavors of muffins. What was it you were looking for? If our food provider carries it, I can certainly look into it. Thanks again and we hope to see you again soon!

We stayed one night at this new BW+. Everything was fresh and clean. The staff was friendly and helpful. We thought the bed was very comfortable and the shower (once the water finally warmed up) had great water pressure. The breakfast was okay, although we have had much better at other BW+ hotels. Our only complaint was the A/C unit - we set it to auto but even after it reached the desired temperature, it did not turn off. Instead, the cool air would stop and the fan would blow warm, humid air into the room until the temperature increased enough to set off the A/C again. It was too hot to turn the unit completely off. Luckily, we had ear plugs because the constant fan noise was loud.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Bev, for sharing your experience. I'm sorry that you had issues with your AC unit. I checked our logs and don't see where any issue was noted and I can't tell which room you were in by your username so I don't know if it was just not reported at all or just not communicated to maintenance. For your reference, my cell phone number is on my business card at the front desk. When you stay with us again, please let me know directly if you have any issues and I'll be happy to take care of it and I'm always open to suggestions about our breakfast. We are still kind of new and are trying new things out all the time until something sticks. Thank you again for your comments and your business and we hope to see you again soon!

Hotel was clean and staff was pleasant. Breakfast was good, especially for the standard hotel version. My only issue was the mattress was too firm for my taste. My traveling companion had the same complaint. Would stay again if going thru Ruston.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your thoughts, Amy! We really appreciate your business. I do understand about the mattresses; some guests have shared your opinion. Thank you again and we look forward to your return visit.

Good room, good breakfast and nice people.My only real complaint was the drunk gangsters that I meet in the elevator. Doubt that's the normal but would have really made a lady uncomfortable. Will stay here anytime I'm in town.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
If we could pick all of our guests it would be a perfect world. As we discussed on the phone, any time you feel uncomfortable at a hotel always alert the desk staff and we will handle the situation. Thank you for your comments and your continued business. We look forward to seeing you again soon!

New hotel that has helpful and pleasant staff. Rooms and common areas are kept very clean. Breakfast is good and attended to consistently with nice staff. Front desk staff are so nice even under pressure. Overheard management speaking to staff in a very up-beat encouraging way! QUALITY staff and facility!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Managers have to remember that without a quality Team who is going to care for the guests? We can't be everywhere at once but our culture sure can. Thank you for recognizing my Teams' awesomeness. We aim to be the best hotel experience in Ruston! We look forward to hosting you again!

1. We chose this hotel to try because they do not allow smoking or pets. This hotel is brand new and the interior is beautiful. Our room was new and very clean. 2. We were having trouble making reservations thru Central Reservations over the holidays so we called the hotel. Jacquisha helped us with reservations and got us enrolled for the Winter promotion. 3. They furnish a very good breakfast with fresh fruit included. The area is supervised by a nice lady who will help you with any requests and the whole area is very clean. 4. We did not have any cell phone problems but were advised we might have a problem. We were on 4th floor so that apparently helped. 5. We filled out their survey with some remarks and the hotel manager responded back to us regarding our comments. We are new to the Rewards Program and that was explained in the response. 6. We have just recently discovered the Best Western Plus Hotels. Not all have the pet restriction but that is why we will be seeking them out and giving them a try when we can find them in our travels. 7. The employees at this location are true gems. Chad was so nice to talk to as we were checking out. We enjoyed our Grab and Go bag with the orange inside. 8. Just be aware this hotel is located in an area where two universities reside. So make sure you have reservations during certain times of the year.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Deborah! It's not often one takes to the time to fill out surveys on multiple mediums! I will share your words with my Team again. They were quite pleased to be recognized already so I'm sure this will ice the cake! Thank you for letting others know your experience and especially about booking ahead for during any of the 2 universities special events. That's VERY helpful information for your co-guests :-) We look forward to your return!

The hotel was very nice N clean...Staff was very passion, about making sure everything was perfect...This will be my #1 stay when i come back in town...Thanks!!!! There are not enough words to describe the hospitality of this hotel...Please keep up the greaT work that the staff has put into the location...

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow! Thank you so much for all the kind words. I will definitely share this with my Team. We appreciate your business and look forward to the opportunity to host you again.

This was my first time to stay at Best Western. I was very impressed with the hotel, until I tried using my cell phone in the room. It wouldn't work. After talking with the front desk, they told me it was because of the hotel being built out of concrete.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Cynthia, for taking the time to share your experience. I understand your frustration with the cell phone issue. We've tried getting a booster but the signal outside is not strong enough to bring inside. The clerk should have informed you to connect your device to our wifi and then turn on wifi calling. If your device doesn't have that option, we don't charge for local OR long distance calls so you are free to call from your room and not incur any charges. I will work closer with them on these instructions.

We were traveling through on trip to Dallas and this was our favorite stop. New and decorated so modern and cute....our grandteens loved it. Delicious breakfast and ultra friendly staff. Will stop there again!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Now, thats how you start a day! Thank you so much for sharing your experience! We appreciate your business and look forward to seeing y'all again on your next trip through Ruston!

Staff very polite and nice clean rooms and friendly environment. Staff willing to help on local cuisine and give directions to each place of interest. Business travel friendly and free wifi without delays

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience! We look forward to serving you again in the future.

I truly enjoyed my stay. It was nice and clean and the staff was very friendly and attentive to my needs. Rooms and fitness center had everything I needed. Breakfast was better than most places I've stayed. The only reason for 4 (instead of 5 stars) is because the water took too long to get warm and still never got as warm/hot as I like it also had problems with my room key (didnt stay activated and had to reactivate each day). I stayed from 12/8/17 - 12/10/17 and both front desk clerks (the lady that checked me in & the male that checked me out) were both awesome the whole time. I also paid more than the going rate but I booked with BW Customer Service and not sure why it was higher over the phone ($99 per night). I will definitely stay again at my next visit. Thanks BW!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! I looked into the key issue and I believe it was because you had 2 separate reservations. I've also made note of your room number so we can check on the hot water. We should be able to simply adjust the backside of the handle. We look forward to your return and greatly appreciate your business.

Excellent Stay, courteous staff, clean. When returning to Ruston this will be where we will stay in the future. I will also book when I travel to other places. This Stay saved us money over our usual Marriott Stay the only thing I missed was the quality of a Marriott mattress. My husband and I will make Best Western or choice in the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience with us! I love that my Team gets so many compliments. We appreciate your business and certainly look forward to hosting you again on your next trip to Ruston.

The staff was extremely cordial and nice. The facility was fresh and clean. The location was good and was right off of the interstate. The breakfast was good and has a variety of options. I would recommend this place.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience! We greatly appreciate your business and look forward to serving you again!

No cell service while inside hotel, furniture in dining area is rickety and some are tip-over hazards. Seating in room was lacking in comfort and size. Interior design is trendy but they forgot about comfort and safety.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
I'm sorry that you didn't enjoy your stay. I hope that your room was at least clean and the staff gave you excellent service. We are certainly aware of the cell and furniture issues. I've confirmed with the owner that the company sent us the 'rickety' furniture does have replacements in production and they will be sent as soon as they can be. In reference to the cell reception, unfortunately there isn't much we can do about the construction of the building. We have sent requests to all the major carriers to increase the number of towers in the area but it's going to take a LOT of people doing that before any change is seen. However, we don't charge for long distance calls and we do provide free wifi so you can still stay connected. I hope that you will give us another chance the next time you're in the area. We would appreciate your business and hope to get another shot at it.

A new hotel which is spacious and up to date in amenities. Everything functions well and the staff is very helpful, courteous, and pleasant, from check-in to breakfast to check-out. This is second time we've stayed at this hotel traveling to/from FL and TX. It is close to I-20 but set back so there is no traffic noise. We'll be staying here again in the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience! We are glad that we've become a staple for you in the Ruston area. We look forward to a continued partnership and we greatly appreciate your business! :-)

New, clean, friendly staff, safe area, well lighted, easy off and on interstate 20, and lots of restaurants within 1 mile radius. A quality hotel in a very small town. Fitness center was closed, but looked to have all the latest equipment. Lots of open space great for large groups. Only showers no tubs

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience. I do apologize about the fitness room. It is fully repaired and open now. We do have some rooms with tubs and some with showers. If you prefer a tub, let us know when booking and we'll make sure you get the room that accommodates your needs. We appreciate your business and look forward to serving you again on your next trip to Ruston!

I was in town to attend Grambling State University Homecoming of activities for the weekend. I secured a room not knowing that the amount was going to be far greater than I had anticipated. $249 per night. Upon getting the amount for one night, I quickly changed to a one night stay and moved to a different hotel.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience. As we discussed when you called, our rates were where they were due to it being the highest demand weekend of the year and it being so close to the date of the event. Please give us a call as soon as you know what dates you are traveling next year and the rate will be lower than it was when we spoke this year. Keep in mind that the closer to the date you call the higher the rate will be as our revenue managers adjust them based on our room availability. We look forward to seeing you again and greatly appreciate your business.

This is a beautiful new hotel with comfortable beds, a very nice business center, a wide variety of choices for breakfast and it was kept up very well, and smiling, helpful staff. Nothing to complain about here!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for kind words! I am very proud of my Team for the service they deliver and the culture that we've all created together. We look forward to seeing you again!

This is a very nice place to stay..It was just a bit too much on price for the weekend due to GSU Homecoming for a new facility but hopefully that all will change for next year. But I highly recommend staying here it's really nice!!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your kind words! Our rates were much higher that weekend due to the heavy demand and with us entering the market so late. If you are planning on traveling to the area for that same event next year, give us a call as soon as you know which days you are coming and the rates will be lower. Keep in mind the closer to the date you call the fewer rooms will be available and therefore price will increase as it did this year. We look forward to serving you again upon your next trip to Ruston!

Hotel is clean, modern & super comfortable. The staff was friendly and helpful. Breakfast was good & WiFi easy & accessible. Super easy to get to the hotel, and lots of local dining options close by. I wish we'd been able to stay in this location longer! The value of this location far exceeded the price we paid. If you're staying anywhere in the area, I'd say it's worth a little drive to just stay here.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience. We do take pride in our cleanliness and service and are striving to be the best in town! We look forward to seeing you again upon your next trip to Ruston!

The first night we stayed there was absolutely perfect. When we returned the very next night, the price for the same type room had doubled because of a local university's homecoming. This may be policy world wide, but it seems a little unfair. Just so the corporate office can pocket more money. Bet they don't share it with the staff that has to work harder!

I am from Ruston, LA, but have recently moved to the DMV area. I was traveling with family for my Grandmother's 80th birthday celebration. Customer Service: Adam at the Front Desk was great!! Also, their head housekeeper (didn't catch her name) is extremely nice. They really made our stay enjoyable. Breakfast: Was Subpar also, they only had pork options for meat. Cell Reception: The reception for cell phones is really bad on the inside of the hotel. Price: The price was higher than expected for the area. However, there were college football games going on this same weekend for Louisiana Tech and Grambling State. I believe all of the hotels in the area jacked up their prices because of this. Other than the breakfast options and the cell reception, the stay was great. It was clean and pretty and the parking lot was so well lit. I would definitely stay again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
I do understand about the cell phone reception. It is a challenge. We have notified the service providers in the area to see if there are any plans to install additional towers. We've basically been told that if enough people request it, they'll consider it. We are making some changes to our breakfast. What sort of meat options would you like to see? I appreciate you taking the time to share your thoughts and we look forward to seeing you again upon your next trip to Ruston.

Beautiful hotel great location and excellent staff. The staff made my stay a wonderful experience. I will have to travel to Ruston at lest once a month for the next four years this will be my hotel of choice.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! I am very proud of my Team and we look forward to seeing you on your next trip to Ruston.

Great Experience. Beautiful hotel with an abundance of luminous colors. The King Suite was wonderful for my girlfriend and I on our trip back home. We were very happy to have found this nice hotel for the night.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. Please remember us when you are traveling through again.

Excellent place to stay. Off the highway enough to not here the traffic and close enough to stores in town. My stay was great. Had a new hotel smell of just cleanliness. Hotel rate was awesome too. I am making this hotel my go to for the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Good morning and what a great way to start the day! Thank you for taking the time to share your kind words. I will certainly let my team know how much you appreciate their work. We look forward to being your 'go to' home away from home on your next trip to our beautiful city!

Fun place to stay! Clean and neat and near lots of places to visit. Great girls trip place to have a bottle of wine and visit. Breakfast was good and the place was quiet despite being near interstate 20

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience! We look forward to being your home away from home on your next trek to Ruston.

As a solo 68 year old female I always check reviews before choosing a hotel . Best western Plus is really working to provide great hotels at great prices and this one did not disappoint. Friendly front desk, clean and comfortable room. Bed and pillows very comfy with thick towels in bathroom. WiFi was very good and tv offered lots of channels. Breakfast at all of these Best Westerns are all the same offering eggs with either sausage or bacon and a variety of rolls, cereals and waffle machine . I'm not crazy about the offerings but it's free and does the job of feeding you and getting you on the road . This hotel is new and hope to one day visit again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your thoughts. We are working on some changes for our breakfast offerings. I'd love to hear your feedback upon your next trip or if you have some suggestions. We look forward to serving you again.

Excellent facility, with beautiful grounds. Large rooms with comfortable beds. the furniture is ugly and color palette are very very very hard on the eyes. 123456789qwertyuioplkjsgfg b buglwehrv auaojavh arjab iha;oitj vgvjzieosj bsosmjm bsot jmnsmmekgektsgopkerogjefk iorg

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your kind words and your honesty. Everyone so far has been rather 'wow-ed' by our design, but to each their own; our differences are what make each of us beautiful... and a special thank you to your pocket, seemingly, for it's input as well. :-)

Stayed there over night when taking our daughter for her college visit to la Tech. Very new and modern. Very close to campus. Solid breakfast. Helpful staff, very easy check-in and check-out. Like the use of the online app for information and requests.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello, again! Thank your for also taking the time to share your comments here as well. We are really digging the new platform, too. Can't wait till more guests start using it! It really helps us communicate effectively and efficiently. We look forward to your return.

Mr. Adam at the front desk is da bomb. Very knowledgeable, kind, helpful, eager to help, the hotel is fabulous, great breakfast buffet. Will always stay here when in Ruston. We went to visit Louisiana Tech University campus for my son.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
What a fantastic comment to start the day with! Thank you so much for taking the time to share your thoughts. I will certainly share them with Mr. Adam. We look forward to exceeding your expectations upon your next trip to Ruston!

The hotel have 10 star, great on everything. The employees on front desk do awesome job. The swimming pool super clean, the room so pretty, fast Internet, the breakfast super nice and everything look clean and beautiful. Have a good team work!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your thoughts. We appreciate your business and look forward to exceeding your expectations again on your next trip!

Beautiful hotel with amazing staff. Adam is an outstanding young man who is friendly and helpful and made us feel so welcome. All staff was super friendly. Location close to several restaurants, shopping, Walmart, gas. Also close to historical downtown and Louisiana Tech.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your thoughts. I will certainly relay your kind words to Adam. He is our newest team member at the front desk and is doing a great job!

This hotel is by far the best hotel I have stayed in Ruston! Great location great service, very clean! It is very new and I pray it stays the same! The breakfast needs tweaking but I'm sure they will fix that as well

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share you thoughts! We are still working on our breakfast. There are some exciting changes coming. Once we use up our stock we'll be adding some different options and expanding some of what we already have. Keep checking back as we are improving all the time!

We loved our stay! New property with Love for Travelers! Big focus on customer comfort. From Lobby to Room, this property is an Oasis. Quality Hot and Cold breakfast options. Breakfast To--Go Bags were Cherry-on-top! Great value. Felt appreciated.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow, what a great compliment to start the day! Thank you for taking the time to share your thoughts. We look forward to being your home away from home on your next visit!

This new facility with fresh modern decor provided a comfortable and pleasant place for an overnight stay. The breakfast was ok but in need of more variety and better quality eggs and bacon. The staff was very nice.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your taking the time to share you thoughts. As promised, I'll be checking out other options at the food show today. We did a makeover of our layout already and I'm pleased to say the flow is much better! Can't wait to 'Wow' you with our changes upon your next visit.

Picked this place because I have been unhappy with other hotels in the area. This is a brand new hotel and I was glad I chose it. Rooms well appointed and staff very friendly. Very clean and comfortable rooms. Only complaint is the lack of a variety on breakfast bar. Need healthier options.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking a moment to share your thoughts with us. Since we are still new in the market we are trying to feel out our clientèle. What sort of healthier options would you like to see on our breakfast upon your next visit? You may contact me directly at the hotel if you like.

We stayed at the Best Western while in town for a football game. The check-in and check-out staff were courteous. The rooms were clean and comfortable. The location was great, and was convenient to the La Tech campus as well as the downtown area. We recommend this hotel, and would definitely stay here in the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a few minutes to share your review. We look forward to hosting you and yours upon your return to Ruston.

This establishment is new with a great centralized location. The staff here is super friendly and eager to help. I loved how clean it was and that they offered a free breakfast and wifi. I would definitely stay here again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your thoughts! I am very proud of my team. We look forward to exceeding your expectations on your next stay!

I was in town, moving my daughter she will be attending Tech this fall. I loved everything about my stay only wish the pillows were firmer. The room was spacious and clean, love the modern retro decor. The guy at the front with the beard( I don't remember his name) he was was very polite, friendly and efficient. The breakfast was good a good variety to pick from. I definitely stay at this hotel when I'm in town again! To the front desk and the GM keep up the AWESOME customer service,

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
What a great way to start the day! Thank you for your kind words. The guy with the beard is James. I'll be sure to let him know you mentioned him. We look forward to seeing you on your next trip. If you're coming for a game, book as soon as possible as we fill up quick for the weekends.

This Best Western was immaculate! Everyone was extremely helpful and nice which made our stay so comfortable. The breakfast was yummy and had such an easy time checking in and out. Highly recommend!!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your kind words. I will be sure to share them with my team. We look forward to exceeding your lodging needs on your next trip!

Brand new facility with excellent accommodations. Staff was exceptional! I would absolutely recommend this hotel to anyone looking for reasonable pricing, accessible location, breakfast is free, and the Wifi was also free and easily accessible.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
We really appreciate you taking the time to share your kind words with us. We look forward to exceeding your lodging needs in the future.

This Best Western is brand new and it really shows, it is a very nice property and I really enjoyed staying here and I will be staying here when ever i'm in this area. The General Manager Carlyn is really an asset she is very courteous and very helpful along with her staff, my wife brought my granddaughter and stayed with me since I was close to home, and everyone of the staff were really sweet to my granddaughter and she loved the swimming pool she is almost 4 years old and she had a blast and my wife really enjoyed herself so thank you Best Western for a very pleasant stay.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for a taking a few minutes to share your positive words with us! My team and I really appreciate it. We were honored to have you and your family with us. See you on the next trip!

I was very excited to learn that there was a new hotel in Ruston. I normally would not stay at the Best Western but the new design of this hotel met my expectations. The décor is modern and the hotel is clean. Everyone that worked there was very friendly. Karlyn and Chad especially. I would definitely stay there again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to give us your thoughts! I will certainly share your words with my team and let Chad know that you mentioned him specifically. Come see us again the next time you're in town!

Our King room was huge and included a sofa, coffee table, and two chairs. All this in addition to a desk and work chair. The large bathroom had lots of counter space and a normal shower (no tub). I'm really beginning to appreciate hotels that offer this option. Spotless rooms and very comfortable beds. Nicely decorated inside and out. Even though the hotel was only partially filled, the breakfast was fully stocked with both hot and cold items. All of the staff provided excellent customer service and Chad at the front desk provided good choices for dinner. I will definitely go out of my way to stay at this hotel again. Being only minutes from Louisiana Tech makes it the perfect place for out of town visitors attending a game.

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
What a great comment to start my day off with! Thank you so much for taking the time to share your kind words. I will certainly let my team know how happy you are and let Chad know you mentioned him by name. Thanks again!

This is the absolute BEST hotel under $100 a night that we have found since driving from Phoenix! The staff, (especially JanMarie) was friendly & very helpful! The rooms and public space decor was over the top trendy & fun!! The housekeeping staff & the Breakfast cooks get an "A+" rating! (THANK YOU for REAL eggs!!) We 3 weary travellers were completely BLESSED & SURPRISED by our stay at Best Western Plus in Ruston, La!

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a few minutes to review us! I will be sure to forward your comments to my team and especially let Janmarie know you mentioned her specifically! See you on the way back through!

Top notch. Clean beautiful hotel. Breakfast a cut above the average. And Janmarie who was working when we checked in was the BEST! Answered all our questions and recommended a great restraunt for dinner. If your in the area don't hesitate to book!

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a few minutes to give us a review! I will share your comments with my team and let Janmarie know you mentioned her specifically. We really appreciate your kind words and your business!

Room was clean & comfortable. All staff members that I came in contact with were courteous & attentive. Breakfast was well presented with many different choices. I will definitely stay there again, on my next visit to that area.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to give us a great review! My team works very hard to exceed expectations and it's great to see guests recognizing their work.

Needed a place to stay during my business trip. Used various of your locations and great service all the time. On my next business trip I know where I am going to stay. While i gather with clients my wife had the opportunity to shop at local stores as recommended by the counter employee. Likewise used their recommendations for lunch and dinners

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a moment to review us! Glad we could accommodate you and your wife. We're working on some new partnerships with some area restaurants so be sure to check with the desk again! They may have some new information for y'all.

It was wonderful staying in a brand new hotel. The location was perfect, just being off I-20. We were able to use auxiliary roads to get to downtown Ruston and Jonesboro for our baseball tournament. The contemporary furniture and decor in the hotel were beautiful. The staff members were always friendly and helpful. We were with a group of baseball players age 11-12. We had a great stay at this Best Western. The hotel is close to many restaurants.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
So glad y'all enjoyed it and many thanks for the kind words! Come see us again when you come through!

Overnight stay during a road trip. We ended up at this hotel after discovering all the hotels in Monroe and Ruston were sold out. This was the first night the hotel was open and we were in a line of people waiting/hoping to get rooms. The front desk agent (name started with a K - and I apologize I have forgotten her full name). She was kind, patient and helpful. She was by herself for a while helping all of us tired travelers at 9pm and I admire her customer service skills. Comfortable, spacious rooms and free wifi and breakfast. I highly recommend and advise to make a reservation in advance. This is a popular area for overnight stays.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much! The clerk that was working that night was Janmarie. I'll be sure to pass her your kind words. Be sure to come back and see us when you're passing through!

Wonderful new Best Western Plus. Very modern and classy design. The staff were professional and very helpful. Recommend highly whsn traveling through Ruston, Louisiana. The room was big and beds comfortable. The breakfast has a wonder presentation and quality selection. The taste was delicious. Enjoy!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your kind words! I'll be sure to pass them on to my staff. Be sure to come see us again when you're traveling through!