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Best Western Hotel Inn, Russellville

4.0/5  - basé sur 162 notations.
2326 N Arkansas Avenue, 72802-2218, Russellville, United States - Voir l'itinéraire
Best Western Inn - Façade Best Western Inn est idéalement situé dans le centre de Russellville. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Bienvenue au Best Western® Inn !Des meilleurs coins de pêche de la région à une halte populaire pour les motocyclistes, notre hôtel de Russellville répond aux besoins de chaque client. De nombreuses personnes séjournant dans notre hôtel de Russellville apprécient les tournois de pêche à l'achigan et à la marigane. Nous sommes l'un des hôtels préférés des motards . les motards et les familles sont les bienvenus. Arkansas Nuclear One et l'université technique de l'Arkansas se trouvent à courte distance en voiture. Profitez d'une situation idéale, d'un personnel amical et de chambres propres et confortables. Notre hôtel de Russellville dispose d'un vaste parking pour les camions, et nous sommes reconnus pour notre propreté et notre situation imbattable. Nous sommes situés à proximité de la pittoresque Highway 7 et de nombreux clients séjournent chez nous pour une escapade loin de tout. Qu'il s'agisse des tournois de pêche ou des rallyes moto, vous pourrez bénéficier du grand air dans notre région. Les matches et les nombreuses activités universitaires attirent les clients dans notre hôtel de Russellville. Les clients qui visitent l'université Tyson et ATU se sentiront comme chez eux. Nous sommes également très appréciés des voyageurs d'affaires. Certains de nos clients réguliers sont des employés de la centrale nucléaire, des employés de l'État et des routiers qui apprécient le grand parking pour camions. Quelle que soit la raison de votre visite : événement spécial, travail ou vacances, comptez sur notre hôtel de Russellville pour rendre votre séjour spécial. Un petit déjeuner chaud gratuit est disponible tous les jours et propose stand de gaufres, sélection de céréales et yaourts, délicieuses pâtisseries et fruits frais. Notre célèbre café 100 % Arabica et nos jus de fruits frais vous permettront de bien commencer la journée. Chaque client mérite une chambre agréablement aménagée, des équipements de qualité et ce qui se fait de mieux en termes de service clientèle . or c'est exactement que nous vous promettons dans cet hôtel de Russellville. Réservez dès aujourd'hui une escapade paisible au Best Western® Inn !

Best Western

Hotel Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2017
Basé sur l'avis de 162 voyageurs
Note attribuée
Excellent
58
Très bon
54
Moyen
28
Médiocre
13
Horrible
9
CONSULTEZ LES AVIS POUR
En couple En couple
40
En famille En famille
32
Escapade entre amis Escapade entre amis
24
Professionnel Professionnel
44
Voyage solo Voyage solo
16
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Older exterior and furnishings"

4
21/10/2018

Overall my experience was fine. My only complaint was the comfort of the furniture, bed, chairs, etc. Bed was hard as was the chairs. Pillows were way to soft. Other than that the room was clean. Breakfast was good. Check out /in process was good.

Shirley S, General Manager at Best Western Inn, responded to this review
Sorry that the furniture didn't meet your standards. We are in the process of replacing the mattresses as well as looking for new chairs. So maybe next time you come it will be better. Thanks and please come again

"Poor Booking"

2
10/10/2018

When you ask for a ground floor room and you get a second-story room placed above all of the handicap parking where you can't see or park your motorcycle, this is a problem. I was put into room 230 which had a problem with the air conditioning which never seemed to go above low speed and seemed to keep the room cool after running all night long. The continental breakfast was just awesome, I really loved how hot it was in that room. It was almost as hot in there as it was in my room half the night.

Shirley S, General Manager at Best Western Inn, responded to this review
We are certainly sorry for your troubles with booking. We have been running at full capacity for several weeks now (90+ rooms) with over 60-70 being stay overs. So for the most part no downstairs rooms have been available. I will look into the air on room 230 as well as the breakfast area. Hope you come back soon.

"Shirley is rude"

3
08/10/2018

As far as the hotel, a little older, but was clean. Breakfast is ok, all other employees seemed to be fine. I'm a diamond elite member and have at Best Westerns throughout the South. I will never stay here again, Shirley the manager is rude, if you have a problem she will get to when she can and usually you will have to call back at least once. The hotel is fine, I will not be back

Kailey B, Front Desk Clerk at Best Western Inn, responded to this review
I certainly do apologize for the trouble you experienced at our hotel. I am sure Mrs. Shirley didn't mean to come off rude. She explained to me the circumstances and said that she was extremely busy and didn't mean to make you have to wait, If you need to talk to me please feel free and call me at 479-967-1000. Scotty Shirley Asst. GM

"Great place to stay"

5
16/09/2018

Finished an 800 mile drive from SC and the room was very comfortable. Would stay again in the future. The room offered a nice table and chairs to eat dinner. Very nice feature. Very convenient to I 40.

Kailey B, Front Desk Clerk at Best Western Inn, responded to this review
Really appreciate you staying with us. Please come back again soon.

"Great place to stay"

5
13/09/2018

The staff was excellent. The room was neat and clean with a comfortable bed. The location was convienient from the interstate. I highly recommend this Best Western if you need a hotel in the Russellville, AR area.

Shirley S, Manager at Best Western Inn, responded to this review
Thank you for staying with us and for the great remarks. We certainly appreciate it. Please come again

"Superb service"

5
26/08/2018

My experience at this property was absolutely excellent from start to finish. The staff at check in were very friendly and welcoming. The room was clean and quiet. Breakfast was huge with a wide selection of choices. And checkout was a breeze. Also, the location is right on AR 7, convenient to many of the great scenic roads. Add in the great room rate and can't say enough good things about this hotel. Highly recommended!!!

Shirley S, Manager at Best Western Inn, responded to this review
Wow. We really appreciate that. Makes us feel good to know that we are giving service that is appreciated.

"outstanding night of rest"

4
16/08/2018

excellent parking, breakfast, and gorgeous bed for sleeping. i would recommend this hotel to anyone who needs an excellent night of rest after a long day on the road. I plan on staying at this hotel every chance I get when I am in the area.

Shirley S, Manager at Best Western Inn, responded to this review
Thanks for the review Jacques...we certainly do appreciate it. Always trying to make our guest as happy as possible.

"Best Western Rocks"

5
26/05/2018

We don't have that many Best Westerns in the East but out West we look for them. We've never had a bad experience with them. This is again a great choice. Holiday weekend and we didn't have reservations because our vaca was cut short because of the tropical disterbance in the gulf that will effect us at our home. We got a great rate and love the room. There was also a restaurant next door that we walked to.

Shirley S, Manager at Best Western Inn, responded to this review
Thank you so much for stopping and staying with us. We are glad you loved the room and hope you make it home safe through the storms.

"Solid Night Stay"

4
20/05/2018

Stayed here on a Saturday night:) Heard nothing from other guests throughout the night:) We sleep well often by how other adults act who are also quests of the property:) Price was fair$72:) Room was CLEAN, good job housekeeping and management:) Never felt cramped in room, everything two people could want for a short stay:) Yes, it is an older hotel, yet, they do a good job keeping it up. Breakfast is much like any other Western hotel stay. Is it IHOP quality, no, but if your looking for that, go pay and get it?? They have just about everything you could want for a breakfast on a run and go and of fair quality:) Plenty of hot morning shower water:) Felt safe and employees were hospitable:)

Shirley S, Manager at Best Western Inn, responded to this review
We are glad to hear that you enjoyed our stay. I think we could take IHOP for a run. Joking aside we loved having you with us. Please come see us again soon.

"needs updating"

3
29/04/2018

The staff was very friendly and we had an easy check in. The room was clean but needs updating. The heater made so much noise we left it off all night. We were in town the end of April so we were ok with it turned off. The table lamp next to me would not come on. We had room 211 which is at the top of the stairs so it was a bit noisy when other guest were checking out. The hotel is close enough to restaurants to walk which makes it nice, and two filling stations across the street.

Shirley S, Manager at Best Western Inn, responded to this review
Sorry for your troubles. I will have them look at those issues immediately. I did find out why the lamp wouldn't come on...someone had unplugged it. Hopefully we can do better next time.

"Couldn't get my personal stuff back without problem."

2
09/04/2018

We have stayed here many times I have never experienced anything like this before. I forgot my blood pressure machine. I called as soon as I thought of it 1:30p.m. the day we checked out. I asked if the could go to room 112 look under the sink and get my kit. I was told that when a housekeeper came by the would ask if they found it. I left my number, but never got a call back. After 4 calls I asked my daughter who lives in Russellville to go see if they had found it. Didn't get any results, so she drove around to room 112 the man and woman was outside. She explained what had happed they went in and looked under the sink and brought it back to my daughter. This should never have happened. I really appreciate the nice people in that room , But will probably be using another place next time. We have always liked staying when Ms. Dicey worked there she was very helpful. The ones working Sat. afternoon April 6 and Sun. April 7 that I talked to on the phone was not. Sincerely B. F.

Shirley S, Manager at Best Western Inn, responded to this review
we are very sorry of your experience but it is hard when some one else is in the room which they were trying to talk to. thanks for staying wth us and please give us another chance as i talked to your daughter myself and she was saying you folks hd not seen me the last time you were here. again thanks and come see us shirley gm

"Friendliest owners and typically wonderful Best Western property"

5
08/04/2018

Everything I have come to expect from Best Western, especially pleased with the personable owners! I expect cleanliness and this Best Western certainly lived up to my expectations. So nice knowing we will have a wonderful breakfast to start the next day.

Shirley S, Manager at Best Western Inn, responded to this review
thank you very much , i am so happy we made your stay a pleasant one please come back to see us.

"Nice friendly staff"

5
31/03/2018

Will stay again, nice friendly staff. Courteous and helpful. Right off the interstate, easy access off and back on. Like I said I will stay at this location again, as I do travel quite a bit. Thank you

Shirley S, General Manager at Best Western Inn, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay. Please come again next time you are in the area.

"Breezeway"

3
31/03/2018

It's a typical hotel with a breezeway, which means stuffy rooms, noisy A/C and people walking back and forth outside your room. The whole floor shakes when people walk around in the adjacent rooms. That being said, the room was clean and the beds were comfortable, staff were friendly and breakfast was ok.

Shirley S, General Manager at Best Western Inn, responded to this review
Thank you for staying with us. Please come again. Sorry we did not meet your expectations. We will try and do better in the future.

"Tired Hotel Needs Refreshing"

2
16/03/2018

I like the Best Western chain and the reason I stayed in this hotel was because there was no answer at the America's Best Value Inn (nextdoor) when I rang the night service doorbell 2X's. The Arkansas Tech nursing student behind the counter was very polite, very capable, and smart. The room, however, was very tired looking: the color palette was yellow and browns (ick), the carpeting was well worn and dirty looking, the mirror frame over the sink was coming apart, and the shower stall looked like something out of the '80's. There was a metal post outside which supports the upper deck of rooms that had been bent by a car or truck. The comp breakfast had canned fruit cocktail instead of fresh fruit, malted waffles + waffle maker, juices, coffee, tea, dried looking scrambled eggs, cereals, and the ubiquitous overly sweet pastries. The hotel is located off of I40 and is down the street from Arkansas Tech. The hotel area for this exit in Russellville is visually chaotic with all of the neon and lighted signs for the hotels and businesses that are on top of one another. Only positive I can give this hotel is that I slept well even though the bed coverings did not keep me warm.

Shirley S, General Manager at Best Western Inn, responded to this review
We certainly apologize that we did not meet your standards. The pole outside your room was bent because several days ago someone ran into it and the company we have contracted to fix it has not yet repaired it. This hotel is thirty plus years old and we have done our best to keep it up to specifications as possible. We have identified your room and will definitely look into the things you have discussed in your reply. We are also sorry you didn't enjoy the breakfast we provide. We normally get a lot of compliments on it. Please if there is anything we can do for you please let us know. We will try to do better next time. Thank you for staying with us.

"Overnight stay on trip to KS"

5
02/02/2018

This was a nice hotel for an overnighter. Room very nice and clean. The location so easy to find from the interstate and priced reasonable. Wonderful restaurant is right next door. The staff is wonderful.

Shirley S, General Manager at Best Western Inn, responded to this review
Thank you so much for everything. We were pleased you decided to stay with us and hope we get to serve you again in the future.

"Nice"

5
08/12/2017

Very comfortable, clean easy to checkin and out. I have to use more characters so I will keep typing for awhile. I have to us another 77. Who has this much to say, it was good isn't that enough said.!!

"Reasonably priced, friendly staff"

4
06/12/2017

I have stayed here several times and the staff have been very friendly and accommodating each time. Decent rooms, decent amenities, comfortable beds and decent complementary breakfast. It's not difficult to get a boat in and out of the parking lots and there are external electrical outlets for recharging batteries. The hotel is located at an intersection that is a little difficult to navigate. But, other than that, it's a fine hotel for a fair price with good dining options close-by.

dycie s, Manager at Best Western Inn, responded to this review
thank you for staying with us , please come back to see us again. shirley selph gm

"Over night stay . "

3
17/11/2017

Older hotel good for a quick stop. Bathroom was very small. Bed was hard like a rock. There are 3 gas station very close. Also plenty of restaurants. Coltons, Dixie old cafe, waffle house and Ruby Tuesday pretty selection among fast food.

dycie s, Front Office Manager at Best Western Inn, responded to this review
sorry for your problems hope to see you again soon

"Needs some updating "

3
10/11/2017

Spent the night in a clean room in a quite location. The front desk clerks were really nice and welcoming. The room was nicely decorated and nothing jumped out as negative. I noticed when I hocked my phone up that the cord for the lamp had wires that were no longer covered by the at the plug by the outer cord. Could be a shock hazard and will become one if not fixed. I worst thing about the room was the bed. That mattress needs to be removed and burnt. You could feel the springs I think I counted all on my side of the bed. After finally falling asleep we woke up wishing we had slept on the floor. Maybe other rooms are better but I used AARP discount and saved some but for $80 a night I want a nicer mattress.

dycie s, Front Office Manager at Best Western Inn, responded to this review
thank you for your comments we will address the problem you had thank you for letting us know

"Quick stay"

3
10/11/2017

Checkin and checkout clerk were friendly. Do not expect a good breakfast. Food was cold and selection was poor. Per an electronic message I received I thought I was receiving a free night stat with Best Western Rewards. After I checked in and got settled in my room the desk clerk called and informed me I would be paying the full amount for the room. I was disappointed in the outcome.

dycie s, Front Office Manager at Best Western Inn, responded to this review
so sorry for all your problems, we will address the breakfast issue

"Best, Best Western"

5
09/11/2017

Great Place to bed down for a night or longer..Great breakfast, very comfortable beds..We always stay at a Best Western if there is one in the town we at..Very clean and quiet to see at..Large Flat screen TV's to watch. Clean bathrooms with soap and shampoo if needed..

dycie s, Front Office Manager at Best Western Inn, responded to this review
thank you

"A good motel"

4
19/10/2017

This motel is comfortable and quite. Accept for the tv going off while we were watching it,We did not have any problems. It was very clean. They even have a man that cleans the breakfast tables after people leave. The bed was very comfortable. We could not hear the interstate from our room.

dycie s, Front Office Manager at Best Western Inn, responded to this review
so sorry for your problems we did address the issues dycie FDM

"Better options available for the price."

2
26/09/2017

Hotel is badly in need of updating. Staff was friendly, but few as there are few guests staying there these days. You can do a lot better for about the same price at other hotels in the area. It's adequate if you're just looking for a safe place to spend the night, but for the price, I'd expect a lot more.

, General Manager at Best Western Inn, responded to this review
we are sorry for the way you felt about our property and hope you will come back to see us. property is older but has been completely renovated thanks so much shirley selph gm

"Mount Magazine"

5
07/09/2017

Conveniently located. Fair price. Restaurants in walking distance. Pool and spa. Breakfast. All pluses. We stay there and travel up pig trail for the day and then back to hotel. Or to Mount Magazine for the day. Good home base for taking day trips in the area

, Front Office Manager at Best Western Inn, responded to this review
thank you hope yo see you again soon dycie

"Dated rooms and terrible late night front desk service."

3
24/08/2017

The main issue was the desk clerk at check in. He did not want to do anything said someone else would take care of everything later when we were trying to use a reward voucher to pay for our stay. We checked in and went to our room and were not impressed with the dates room or the service. So we decided to check out and go to a way nicer hotel around the corner for only 8 more dollars a night. Luckily we checked out because when I came back the next morning to speak to someone about the vouchers and being billed for the room on my card they said the night clerk should have taken care of this because if not it could not be put on later so I was going to be billed on my card. Luckily she straightened this out and did not charge my card or take the voucher money. I thank the morning staff for straightening this issue out for me and want to say she was extremely nice and helpful.

, Front Office Manager at Best Western Inn, responded to this review
I'm sorry for all your problems and was so glad I was able to help you that morning dycie

"Motorcycle, the Ozarks"

5
21/08/2017

Great place to use as home base as you ride the Ozarks. Very motorcycle friendly. They offered buckets, hose and rags for the bikes daily. Plenty of gas and restaurants in the area. Great rides for a 100 miles in any direction. Russellville is in a dry county, so you need to plan ahead.

, Front Office Manager at Best Western Inn, responded to this review
thank you hope to see you again soon dycie

"friendly and clean"

4
24/07/2017

It was a enjoyable stay. Clean and friendly staff and rooms. would stay there again. Beds were comfortable. After long day of riding, pulled in and had rooms available. Restaurant next door is good. Breakfast was good.

, General Manager at Best Western Inn, responded to this review
thank you very much and please come see us again.

"Tired old hotel"

3
20/07/2017

Old tired hotel with outside entrances, Jacuzzi tubs in rooms that have been disconnected and disabled, bed has trench in it on phone side. Fox News plays in breakfast room and you can't change the channel.

, Front Office Manager at Best Western Inn, responded to this review
sorry for all your problems you had with your stay

"Rick Moore"

4
10/07/2017

Very good staff the room was clean I really enjoyed my experience restaurant right next-door convenient very convenient I would stay there again it was a business trip I drive a truck for Bluebell Cramer's and we stay there when we go to Memphis and come back to broken arrow enjoyed it very much. There again thank you

, Front Office Manager at Best Western Inn, responded to this review
thank you hope to see you soon dycie

"Great Value"

5
19/06/2017

This BW hotel is very nice. Doors are on the outside not through the lobby which I normally don't like but it worked out well for us. This county is dry (not the hotel's fault) just make sure you know that when booking. Everything is nice and clean. Breakfast is really good and the BW Reward program is good.

, Front Office Manager at Best Western Inn, responded to this review
thank you hope to see you again soon dycie

"Great place to stay"

4
13/06/2017

Great place to stay if your in the area. It's close to several restaurants and right off the freeway. The staff are always very friendly and happy to help. I travel through the area several times a year and always stop here.

, Front Office Manager at Best Western Inn, responded to this review
thank you hope to see you very soon dycie

"Never again"

2
25/05/2017

From wet floors to finding a man already in the bed to itchy bug bites...get the picture. The night clerk was very helpful as we tried to work out the problem and it wasn't his fault that no one noted the room should have been out of order or that someone failed to show the man in the bed had checked in, just gave him a key. Not sure what the insects were, just know the bites itch.

, Front Office Manager at Best Western Inn, responded to this review
I'm so sorry for all your problems dycie

"Fun trip"

5
28/04/2017

It was a very spacious room and I loved the bed it was like sleeping at home. Only stayed 1 night but a very good experience. Everything was clean and had plenty of towels and even a coffee machine in the room.

, Front Office Manager at Best Western Inn, responded to this review
thank you hope to see you again soon dycie

"Good stay."

5
13/03/2017

Helpful staff. Gave great directions and was so nice and friendly. Room was good. Easy on and off access to the highway. Breakfast was good. Good choices and variety. The pillows were excellent! Best pillows and bed ever!

, Front Office Manager at Best Western Inn, responded to this review
thank you hope to see you again thank you, dycie

"Funeral"

5
04/02/2017

Every one was very helpful with giving directions from were to get food to the closest dollar store to pick up things for a funeral. I would definitely recommend it to anyone that needs to stay in that area. And if I have to stay again I would.

, Front Office Manager at Best Western Inn, responded to this review
thank you very much. dycie FDM

"Excellent"

5
01/02/2017

My wife and I were traveling to Oklahoma for my sister's funeral. We stopped in North Little Rock and found out from the visitors center that the best place for us to stop overnight was in Russellville. We had a good experience, slept well, and had a good breakfast at your Best Western. It was such a good experience, we chose to stay in the Best Western when we reached our destination in Oklahoma.

, Front Office Manager at Best Western Inn, responded to this review
thank you hope you stay again dycie

"Great stay!"

5
23/01/2017

Area and rooms were clean and welcoming. Staff was friendly and helpful. Restaurant next store was excellent. Breakfast was one of the best we have had at a hotel. If we are ever in Russellville, we will be back!

, Front Office Manager at Best Western Inn, responded to this review
thank you dycie

"Clean and comfortable"

5
18/01/2017

Rooms are very clean and well maintained,breakfast was great! Hotel staff very friendly and caring. I stay here when i am in the area and wish all hotels were this nice for the price. It has been recently remodeled and beds and furnishings are new.

, Front Office Manager at BEST WESTERN Inn, responded to this review
thank you

"Hard to Evaluate"

4
23/11/2016

Checking in was fine. As a diamond member of BW I expect to be offered an upgrade or provided with water and snacks. I was disappointed. The room was fine although the tv stand was broken so the tv leaned to the left. Tv itself worked fine with a good selection if channels. The tub had jacuzzi jets that did not seem to work and the heat lamp also failed to work. I reported the tv issue and the heat lamp issue to the office. I was offered another room but declined. Suggested both be repaired after we checked out. The room is sparse, king bed a square table two chairs, no desk or desk chair. Outlets in both lamps for chargers. Breakfast was good, better than some other BW's we stayed in. Make your own waffles, 3 cereals, one without sugar, bagels, muffins and bread. Toaster did not toast my bagel. No alternative milk like soy or almond as we had in Texas Best Westerns. We used our own. I would stay here again, hopefully some sprucing up and some minor repairs would make this an "A" rated hotel. This property has to compete with Days Inn, Hampton Inn and Fairfield so they should make that effort.

"Nice stay, clean, friendly staff, resonable prices"

5
01/11/2016

I had to stay in Russellville Best Western multiple nights and several times over the past few months. Right off the Highway, this Hotel is recently remodeled, clean, spacious rooms. Very friendly staff and a great selection for free breakfast in the morning.

"Great location to explore the area"

5
30/10/2016

My motorcycle club spent the weekend of 10/28-10/30 in Russellville exploring the area. Best Western was a perfect base camp. It's right on Hwy 7 and just a block from I-40. There are great restaurants and convenience stores within walking distance. The staff was helpful and the rooms spacious and clean,

"Nice place to stop for the night"

4
29/10/2016

the BW is not bad for what it is nice, clean, but a little expensive and always terrible parking from all the boats in the parking lot and people taking up multiple spaces. I usually am traveling alone on this trip and try to stay in Forrest city and save 35$ but depending on what you like this is close to a steak house and waffle house with 2 gas stations close by and easy access to I-40

"nice place for the money"

4
21/10/2016

After checking with trip advisor we decided to give this hotel a try on our way back home. yes, it is dated but over all it was well worth the money and in a great location close to the interstate. The only complaint I would mention is that our bathroom had one of the big huge tubs with the jets and it was kind of hard to get into and I don't think I would bathe in it. They need to take the time and money to remodel the bathrooms.

"October 2016"

3
18/10/2016

This is an older hotel and you can tell in the appearance. The check in staff were very nice and professional. The entry doors are entered from the outside, so not as secure as other hotels that require room keys to enter the hallways. They do have micro fridge and microwave. The location is convenient to I-40 and there are restaurants in the vicinity.

"Needs work"

2
13/10/2016

Stayed here based on reviews, but the room we stayed in needed some work. The latch bar on the door was literally coming off (all the screws were popping out), and there were some spots in the bathroom that needed some attention. The bed and pillows were pretty awful. And there was definitely some questionable clientele. A kid in the room next to us, kept opening their door a crack and peeking at us while we were unloading, and there was a large group of questionable looking construction workers just down from us. This is honestly the only time I've every felt uncomfortable in a hotel before.

"Very Clean"

5
12/10/2016

I really appreciated that for an older facility they have gone out of their way to keep things updated and very clean. Very satisfied. The staff was very professional. I needed a place to sleep during the days and it was very quiet and undisturbed.

"Russellville AR Best Western"

5
09/10/2016

This is a well run hotel with clean rooms, courteous helpful staff and a great breakfast. These employees care about the comfort of their guests and hotel. I stayed two nights and the employees were all friendly and helpful. I would definitely stay here again.

"Everything Works"

4
03/10/2016

Not a fancy hotel for sure, but everything in the room worked. Cold air, hot shower, no plumbing issues. Could use new beds, but I slept fine. Staff was excellent. Breakfast was great. It was clean. Now I'm just adding words to make review longer since there's a minimum of 200 words.

"Annual F6B Rally in Russellville"

4
25/09/2016

A group of about 50 of us B'ers gathered for a rally and a few rides in the beautiful countryside of the Ozarks. The Best Western was chosen as our base location, and a better choice could not have been made. The hotel was clean, well-lit (to watch over the bikes) and the staff - especially Shirley - were outstanding. Will definitely stay here again in the next few months.

"Worst customer service ever. "

1
21/09/2016

This hotel cares only about money. I made a reservation for a Saturday night, however early Saturday morning I went into labor and of course did not make my reservation. I also forgot to call and cancel my reservation due to being in labor all morning. The next day, Sunday my husband told me there was a charge on our card. Then I realized my mistake of not canceling. So I called the hotel immediately and explained what happened. The girl I talked to assured me the charge on my card was just a hold and they would not actually charge my card if I never showed up. A few days later I realized they did indeed charge my card. So I called back. I talked to two different ladies on the phone. Neither of them were sorry or helpful about my situation. I was very upset most of all with their attitude toward me. Like I was making up a story to get out of paying. I would have settled for "I'm sorry mam but this is our policy and unfortunately we are not allowed to make any exceptions, even for emergency." But they barely mumbled "I'm sorry" one of them didn't apologize at all! I will never go there and I would recommend if you make a reservation, don't have any kind of medical emergency and forget to cancel your hotel reservation!

"Best Customer Service"

5
12/09/2016

Dycie was the front desk person at both check out and check in. She has the best customer service skills that I've seen in ages. Friendly, personable and efficient. Bed was amazing. We spoke of wanting to buy one like it. Room was immaculate. Highly recommend

"Jim K."

5
01/08/2016

The Hotel was clean, the staff friendly and professional. The internet could have been better, but it was able to let me do what I had to do. The facility was an easy off an on to the highway as well.

"Great motel experience"

5
25/07/2016

Everything about this motel was excellent. Great room, it was very clean and comfortable. Restaurants within walking distance. Very nice pool. We really enjoyed our stay. I would highly recommend this motel.

"A Clean Place To Stay"

4
18/07/2016

We can always count on Best Western for a clean room, good service and a multiple selection for breakfast. We try to find a Best Western when we travel and have often been disappointed when we have had to stay somewhere else. we recommend Best Western to all our friends and family.

"Russellville"

5
14/07/2016

Excellent experience talking and meeting the owners. Mr Shirley has found a great new career in the Hotel industry. All were extremely helpful and kind. This BW will always be on my list to stay not only from staff experience, but also the value and cleanliness inside and out.

"Nice stay, but get early to breakfast bar"

4
13/07/2016

The options were good for this motel with active outside pool and lovely looking property. I arrived at the breakfast bar around 8:30 AM, but they did not restock the breakfast bar once it was depleted.....get there early or choose another food product from the remaining. Our bed made the worst sound when laying upon it at first, but stopped when you stayed on it. We would recommend it due to the price, but if you wake after 9:00AM, plan to find your breakfast somewhere else. Other than that it was a pleasant stay.

"Very Nice - will stay again"

4
05/07/2016

The parking lot was a little small, we were pulling a trailer. we found a place to park with little trouble. rooms were nice and clean, bed was good, had a king room nice bath room. we will stay again if we go east.

"one night stay, passing through"

3
29/06/2016

The family drove 2/3 of the way across the country staying in hotels just one night to sleep and shower, so I can't comment on anything else the hotel has to offer. I picked hotels that were lower priced but had at least a 3 or 4 rating out of 5. We stayed at 8 different places and this hotel was average. I did not book in advance though I checked prices the day before. We were in a room in no time at the same price I saw yesterday. The A/C was on when we got to the room and it did not smell. They could have done better with cleaning. The corners and nooks and crannies were dusty and had cobwebs. The bathroom was small and had some damage. The room size was ok. It was an outside room entrance. I woke up with a sore back which does happen from time to time (the beds can't please everyone) They had a great selection of cold and hot food for breakfast unlike some others. I wouldn't avoid the hotel as I wasn't expecting more, but I wonder what others in town were like.

"Wounded Warrior"

4
13/06/2016

Nice Hotel and staff. Breakfast was the best part of our stay, especially since the staff went out of the way to prepare it earlier than normal for our group. The location is ideal with several restaurants within walking distance.

"A well run hotel"

5
19/05/2016

The desk clerk had everything together, and had us in our room in two minutes. Very friendly and considerate, too. Although Cracker Barrel is a short walk away, you should consider driving the short drive downtown to eat at Stoby's or have coffee at Penny University Coffee or Midtown Coffee.

"Friendly, Clean and a Great Value"

4
16/05/2016

I have stayed at this Best Western numerous times and have always had a good experience. The staff is helpful and friendly and the rooms clean. The mattresses are recently installed and very comfortable. Wireless works well and the property is close to a variety of restaurants. Will definitely stay again.

"Excellent stay"

5
07/05/2016

Extremely clean rooms, friendly staff, excellent breakfast, and wonderful customer service. Rented two rooms for my family and enjoyed the stay very much. Amazing how many necessities were neatly arranged in each room. Would definitely recommend this and if the need to travel comes again will book my stay here.

"Much Needed Rest"

4
07/05/2016

We just bought a bike at a local dealer in the area and need to spend the night before our trip home the parking lot was nice and bright kept a good eye on the bike. The room was clean the bathroom was clean as well. Slept very good, went to check out had breakfast which was not that great they had potatoes which was cold, eggs sausage but everything was not good. Don't get me wrong I ate lol. All in all a great place to stay safe and clean.

"Clean motel"

4
06/05/2016

This is our second night in a BW on this road trip (first night we stayed in Tennessee) because my husband is a fan ( and we are a member of the ride rewards program). I am used to Marriot and Hilton but I am quickly falling in love with best western. This is in a great location. Right off the interstate. Lots of restaurants down the street and a couple within walking distance (Colton's steakhouse and the Dixie cafe--the friendly front desk clerk recommended Coltons to another guest in front of me. Unfortunately, we had already eaten elsewhere but that is another review!) Because we were in a truck towing a 15 foot trailer, my husband wanted a room overlooking our vehicle. She happily obliged. We received the corner room in the second floor and it was perfect. Well lit parking lot and a truck parking lot with plenty of room. There were 2 semi trucks parked there when we arrived and room for more. It was also well lit parking area. This is a motel style establishment so we were happy to be near our vehicle since we were towing a motorcycle we had just purchased. There were other bikers here so hubby felt comfortable leaving bike outside overnight. Seemed to be a good area ( we got recommendation from the bike dealer as well) King bed was good--a little firm for my taste but we had a good night sleep so I can't complain. Bathroom was good. Sink and small counter space outside of the tub/shower area. Most importantly, it appeared CLEAN!!!! It even had the remote in a bag that said it was sanitized. That was a nice touch. Breakfast was just ok. They did have a make your own waffle station (I didn't try this) along with watery eggs, sausage (I didn't like), and bland potatoes. I didn't like what I tried so I ate oatmeal instead. It was not the best free breakfast I have ever had. But it was free so I can't complain too much. Front desk clerk was really nice and friendly and I wish I could remember her name--Amanda/Audrey or something with an A. Overall, this is a very good motel and we would definitely stay here again. The only reason it is not 5 star rating is due to the breakfast and I love my breakfast!

"Great stay and base for our motorcycle groups 2 day ride of the Ozarks"

4
27/04/2016

Our motorcycle group of 12 bikes recently made our annual trip to Arkansas to ride the beautiful and motorcycle friendly roads of the Ozarks. We spent 2 nights here as our base. I can't say enough good things about this hotel. The are certainly motorcycle friendly, rooms were well appointed and clean. The front staff was very friendly and attentive to our needs. Fresh cookies before bedtime in the lobby and a great hot breakfast each morning. Will definitely stay here in the future!

"Credit Card Fraud"

1
25/04/2016

I booked my room through the 1-800 Best Western number and used my points. When I checked in, I told the front desk that I was using points and she made a copy of my rewards card. When I checked out she charged my personal credit card that they had on file. They could not process a credit until a manager came in after the weekend. They said they had no record of it being a rewards reservation. I will have to wait days for the credit to show up. Just glad I saw the charges to my card before I left the state. I also used a free night with Hotels.Com in conjunction with this stay and they did the same thing--Charged to my personal credit card. BEWARE of this motel. There are plenty of other motels in the same area.

"RussVegas Half Marathon"

4
25/04/2016

We were in town for the RussVegas Half Marathon, and enjoyed our stay at this hotel. My friend, who was doing the race with me, slept well, which is not always the case, so bonus on that! The ladies at the front desk were able to point us to a restaurant with outdoor seating and a view of the water. And we got a beautiful view of the sunset, so kudos on that! I would like to remark on how beautifully the housekeeping was done. Nice attention to detail, and a lot of special touches. Great race day breakfast, too! My only minimal complaint was that the Wi-Fi was spotty in my room, at the far reaches of the hotel. No big deal. I would definitely stay here again.

"For a Motel it was very clean and had a great staff."

4
24/04/2016

Some people do not like to stay at motels but I kinda like having my car right outside my door for easy access. This was a very safe environment. Parking lot was full but still plenty of parking. Right next to Colton's Steak house and within walking distance of other eating places. They are upgrading the rooms and beds. Sorry to say we did not get an upgraded bed, it was not that great. The room was clean. The towels were hardly big enough to dry a grown man's butt, but they were better than the Day's Inn that are dried a 5000 degrees and are rough and scratchy. The greeting staff was great! Very helpful with directions to Ark Tech university(only 3 blocks away). We would stay here again and hope all the beds have been upgraded.

"Fisherman Friendly Hotel"

4
04/04/2016

If you are coming to this area for a fishing trip the hotel is built to accommodate boats. There are outlets by every room. The parking can be tight but the front desk clerk offered to move me to the easiest spot to have a boat at the hotel. Rooms are clean and bed is comfortable. Walking distance to several places to eat.

"Wonderful Customer Service; Comfortable Room; Outstanding Breakfast"

5
25/03/2016

We stayed here one night on our way from Tennessee to Oklahoma. We were able to park our car right outside the room. The room was clean and spacious. The bed had plenty of pillows. The complimentary breakfast was outstanding: fresh fruit, waffles, scrambled eggs, biscuits and gravy; and very good coffee. Checkout was fast and easy. Unfortunately, I left my wedding band on the bathroom sink and was an hour down the road before noticing. I called and they quickly went down to the room. It had fallen off the sink and was on the floor in a corner. They crawled all over the floor and found it and immediately called me back. We turned around and they had it safely secured behind the front desk. Oh, and there were lots of restaurants within walking distance from the hotel for dinner. Definitely would stay here again (only not to leave anything behind).

"Russellville AR BW"

4
24/03/2016

The motel is of older version, but all was in excellent condition. The bed was very comfortable and all room items were in good shape. The staff was very pleasant and helpful. I would stay here again.

"Incredibly Friendly Staff"

5
17/03/2016

The staff at the BW (Russellville, Arkansas) was phenomenal. They were very courteous, and showed genuine concern for the wishes/desires of their guests. I couldn't have asked for a better hotel experience. I am very much impressed with BW's employees, the cleanliness of the rooms, and (of course) the "free" breakfast!

"Good safe place to get off the road."

4
12/03/2016

This was a decent hotel conveniently located off I-40. Hotel room was very basic. Clean and comfortable. The staff was very nice. Restaurants and convenience store right next door for easy walking. Overall it was a good deal for the price in my opinion.

"10 Star Hotel"

5
17/02/2016

We have found THE hotel for us!! As soon as we entered the lobby Keaton greeted us with a smile. He was so helpful in making sure we were able to use the three $25.00 coupons we had for our stay. It was kind of difficult figuring out exactly how to do it but he kept at it till he was successful! He was so polite. The hotel lobby and breakfast room were tastefully furnished as was our room. Our room was big, clean and comfortable. The beds were very comfortable also. The next morning at breakfast the lady that was keeping things clean was very nice and helpful. I had to get up from my breakfast for a few minutes and it got cool so she offered to microwave it for me. Unfortunately there is not a microwave in the breakfast room. There is a full hot breakfast - scrambled eggs, sausage, biscuits and gravy, waffles and of course coffee. There is also oatmeal you can make, pastries, yogurt, fresh fruit and cereals. You would pay $10.00 for such a breakfast at a restaurant. This is definitely our go to place when we are staying in Russellville.

"Great place to stay"

5
17/02/2016

Enjoyed 5 night stay on business trip. The rooms were nice and the staff very courteous. The breakfast was good and breakfast room always clean. The hotel was conveniently located close to restaurants and the highway. I would definitely stay again.

"Nice hotel!"

5
15/02/2016

We were pleasantly surprised with our stay at the Best Western in Russellville. Older hotel but completely remodeled, clean rooms, good hot breakfast. Wendy at the front desk was very nice and was able to answer our questions about the city and where to eat. Great value. Would definitely stay here again.

"Best Western Russellville ARK"

5
30/01/2016

Very clean rooms, well maintained property. Friendly, helpful staff. A good hot breakfast to start your day. The owners have done a fantastic job with the remodeling of this property. Nice restaurants close by. Ask for the list.

"russellville ar stay"

4
18/01/2016

We went to Russellville AR to pick up our new trike at Russellville Honda, and the best western was very convenient for us stay, the motel is an older motel but nice, the rooms were newly painted and looked nice. they have a large breakfast area and several breakfast items all was good. Good stay

"Nice"

4
28/12/2015

This hotel is a nice place to stay. We love the convenience of the location and ease of access while traveling on highway 40 to Oklahoma. We will definitely being staying here again as we travel this route at least once per year sometimes more.

"Bestest Best Western in Arkansas!!"

5
22/11/2015

Well located property. Hotel is older, I'd guess 70's but upgrades are well done and room is comfortable and modern. Bed was comfy price very good. BW always has good breakfasts with protein items so that was nice. Great place come visit!

"Arklatex Miata Owners Annual Leaf Gawking Tour"

2
11/11/2015

The room was clean, the bed was comfortable, and the breakfast was better than most. I can recommend the room itself. But I made the reservation over two months so I could get a bottom floor. When we got to the motel we were told we could not have a bottom floor room. Why make a reservation if you cannot get what you ask for? I have stayed at several Best Western Motels before and I have always got what I asked for when I made reservations well in advance. Because of the callous attitude of the staff I probably will not stay at this Best Western again.

"what good is a reservation"

1
08/11/2015

Made reservations 2 months in advance. Requested ground floor room due to wife's disability. When we arrived we were told that ground floor rooms were a first come basis. Desk clerk was arrogant, and didn't seem concerned with wifes disability. Will never stay at best western again. Do not have this problem with any Wyndham Motels

"Needs updating! 1950's motel"

3
03/11/2015

If staying in this town, get a reservation!!!!!!. All hotels full. This was recommended by one of the others. Outside entrance, two floors. Rooms updated but still 1950's motel. Let's just say we should have drove on to Conway to a Marriot hotel. Could not get TV to stay on. Looked for quarter slot! Could not get window air to stay on either. Cheap rate but you get what you pay for. Front desk young man friendly.

"traveling through"

3
21/10/2015

this hotel was very good however the beds are hard as a board!! didn't get alot of sleep. it is however in a great location next to several good eating places. easy to get to off the hi-way. the front desk clerk was very friendly.

"Average room for the price"

3
20/10/2015

First room door wouldn't latch, had to move. Hotel provided hair dryer tripped the breaker. Breakfast was low quality. There was a slight smoke odor in non-smoking room. Pillows were also of low quality.

"need a room"

3
08/10/2015

no resv. made just need a room for the night. Tried several other places first no luck, this was recommended by one of the others. Newly renovated so very clean but is an all rooms outside access only

"Excellent Best Western"

5
30/09/2015

I had a great room which was very clean, nearly new furnishings, with a well maintained exterior. The motel was well located with several nearby restaurants. The staff was very helpful and friendly. I made a reservation without a credit card. I was with friends on a motorcycle trip and the motel advertises Motorcycle Friendly. A great place where all the rooms were filled and I never heard another guest. Highly recommend this place.

"A Very Nice Motel"

4
21/09/2015

We have stayed at this motel once a year for an annual motorcycle rally held by our club. It is a real nice place for the price. The rooms are spacious & the beds are very comfortable. It is nice & quiet as well. The staff is very pleasant.

"A Decent Hotel"

4
10/08/2015

No complaints, the room was clean and quiet. We were pleasantly surprised to get a room with a king and queen sized bed. We were here as a family and had the pool to ourselves. The only negative thing was that it is located in a dry county.

"Too expensive "

2
29/07/2015

I can't believe how much they charged a night for this room. When I pulled up here, if I hadn't been so tired and already paid for this room, I would have drove on. Luckily the room wasn't quite as bad as the outside looked. The bed was horrible and in desperate need of an update. I checked out around 1 a.m. because I drive for a living and had to get back on the road. To check out, I had to stand outside behind bullet proof glass and ring a buzzer for assistance with checking out. Will not go back!

"Construction now.......sticky feet!"

3
21/07/2015

They are putting a layer of rock over the walkways resulting in sticky areas you have to step over. Also they started working at 6:30 in the morning waking us up with hammering. May want to wait awhile before you stay there. Front desk was helpful when we arrived. Breakfast was a little better than normal for this type hotel.