Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Hotel Rockwall Inn & Suites, Rockwall

4.5/5  - basé sur 327 notations.
996 E I-30, 75087-4823, Rockwall, United States - Voir l'itinéraire

Service impeccable et lieux d'attraction dans les environs immédiats : il n'est pas étonnant que notre hôtel de Rockwall ait reçu le Certificat d'Excellence de TripAdvisor® 5 ans de suite de 2012 à 2016. En 2017, il a reçu le prix du président pour l'assurance-qualité par Best Western Int'l !Vous serez sûr de trouver quelque chose à faire pour tout le monde, du shopping aux activités de loisir, en séjournant dans cet hôtel de Rockwall. Profitez de la proximité de nombreuses attractions de la région, comme le parcours de golf de Buffalo Creek et le port de Rockwall, ainsi que des diverses manifestations locales, comme le championnat de natation de Rockwall, le Rock on the Docks et le Toyota Triathlon. Avec les magasins, les salons et les restaurants tout proches, vous trouverez toujours quelque chose à faire en séjournant dans cet hôtel. Situé à moins de 11 kilomètres de Rowlett, Royse City et Mesquite, de nombreux clients profitent de leur séjour pour explorer la région environnante. L'hôtel est à seulement 29 kilomètres à l'est du centre-ville de Dallas, à 64 kilomètres à l'est du Cowboy Stadium et de Six Flags® et à 69 kilomètres de l'aéroport DFW. En voyage d'affaires ? Grâce à la proximité de L-3 Communications, du Centre de formation Walmart®, de Costco®, Rockwall Technology Park, Raytheon, Pricewaterhouse Coopers, CareFusion, IBM®, General Electric® et PepsiCo, situés à quelques minutes de l'hôtel, votre voyage sera productif De nombreux hôpitaux - incluant le Presbyterian Hospital et le Centre médical de Baylor - sont également proches de cet hôtel de Rockwall. Après une belle journée de tourisme ou de réunions d'affaires, regagnez cet hôtel agréablement aménagé et bénéficiez d'un moment de détendre dans la piscine intérieure et le bain bouillonnant ou profitez de votre grande chambre propre pour vous reposer. Chacune des chambres est équipée d'une télévision câblée ou par satellite avec HBO® et de l'accès gratuit à Internet haut débit. Pour optimiser votre séjour, profitez de l'accès à l'aire d'entraînement et au centre d'affaires, ouverts 24 heures sur 24, savourez chaque jour notre petit déjeuner complet et utilisez le parking gratuit. Pour les réunions d'affaires, la salle du conseil peut accueillir 16 personnes.

Best Western Plus

Hotel Rockwall Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basé sur l'avis de 327 voyageurs
Note attribuée
Excellent
200
Très bon
70
Moyen
37
Médiocre
12
Horrible
8
CONSULTEZ LES AVIS POUR
En couple En couple
46
En famille En famille
127
Escapade entre amis Escapade entre amis
18
Professionnel Professionnel
111
Voyage solo Voyage solo
19
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Bad Choice, REALLY Bad Choice"

2
28/08/2018

Should have stayed elsewhere. Even a park bench would likely have been better. The bed was well past its use by date. Had to sleep in the middle to keep from rolling there anyway as it sagged so much. The pillows were lumpy and awful. The noise from I30 was unbearable. Good thing I had my earplugs or I wouldn't have gotten any sleep at all. The front desk was deserted when I tried to check out. After several minutes someone finally showed up. The only saving grace was the wonderfully upbeat and completely charming, delightful lady in the breakfast room. She's a real gem. Without her, it would have been a total disaster. And no, I didn't mention any of this to management on checkout. Why? And get a forced apology? Again, why? Never, never again.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do not have any information on you or your room number. Please contact the hotel directly, either by email or phone.so we can address these issues specifically. [email protected] or (972)722-3265. Thank you!

"Worth visiting"

5
21/07/2018

Very well maintained place, great room, comfortable bed, everything is very neat and clean, Staff is very helful and inviting. Front desk is very attentive. Loved the Exercise room. Breakfast was great too! Worth the Stay

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We are so happy you enjoyed your stay! We take great pride in our excellent customer service as well as the clean comfort of our rooms. We hope to see you again.

"Terrible hotel!!! Stay somewhere else"

1
03/06/2018

We spent one night in this uncomfortable hotel. The air conditioner wasn't working properly and our room never cooled down. Our non smoking room reaked of smoke. This hotel was also very musty smelling. We were with a large family group and everyone talked about the odor at this hotel. We did not try to change rooms as the hotel was completely booked for the night. It was late and we were too tired to try to switch hotels. Then when I got home I checked my bill and they put 3 charges on my account for 2 rooms. I was told by Fernando that this was due to a hold on my credit card when I made the reservation. However, all 3 charges posted on the day of checkin. There was no charge or hold placed on my credit card when the reservation was made. I will be talking to the manager. DO NOT STAY AT THIS HOT, SMOKEY AND MUSTY SMELLING HOTEL. There are much better hotels in Rockwall with comparable prices!!!

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am sorry you did not enjoy your stay. I only wish you would have said something when you checked in. We would have gladly fixed the problem. Even installed a new AC unit if needed. As far as the credit card issues, on the day of arrival every credit card is authorized for one night stay. This is to validate the credit card and guarantee the room for the evening. At the time of check out the credit card is charged and the authorization hold is released. It can take several days for the release to reflect on your statement. This depends on your bank. Thank you and have a blessed day!

"Nice Room and good breakfast"

4
27/05/2018

The room and breakfast were fine. Everything was clean. As mentioned in other reviews, the hotel is a only a few feet away from the access road but we didn't hear much noise on our room. There is no sidewalk along the street - even to the Whataburger which is about 10-20 yards away. Employees gather in the back of the parking lot to smoke and eat. A bit strange but it's not a big deal.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. I am glad you enjoyed a peaceful stay. We think sidewalks would be awesome. Sadly, TXDOT doesn't. We are a 100% smoke free property with a designated smoking area at the rear of the property for our guests that smoke. I will definitely make sure none of my staff is hanging out back there. Thank you for bringing that to our attention. We hope to see you again.

"The comfort experience will make you come back"

5
08/05/2018

It wont take long for you to fall asleep. Great room, comfy bed and everything clean. You have any questions regarding the hotel or restaurants to order food, ask Fernando (front desk guy). Very friendly and helpful staff.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. I am so glad you enjoyed a comfortable nights rest.

"Wedding"

5
07/05/2018

I would recommend anyone to stay. Bed is a little soft, but if you like soft then it is just perfect for you. Staff is friendly and they will provide friendly caring service. We stayed Two nights and Three days and every thing around you is very convenient and some are walking distance.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. I am so glad to hear you enjoyed your stay.

"Thank you, Staff"

4
19/04/2018

Peeves first and out of the way - Did not care for fact my retired military photo ID was not acceptable with credit card at check in and got the 'need your drivers license' for address, etc. (as if not on the reservation), then phone number, then reason for the 4 night visit by which point I was surly and said I'll keep my business to myself. TV guide in room incorrect, but quickly changed when brought to attention With large signs prohibiting either open or concealed carry, my inquiry about in house security met a negative response. Hmmmm. Room was clean, of good size and comfortable. Internet was average. Breakfast was varied and plentiful, and 14 year employee Paula treated it as her domain and guests as family and friends to be pleasantly and graciously served. I made a point of telling her that 'her' reviews had gone a long way towards my selection of that hotel.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am terribly sorry you did not appreciate our southern hospitality. We do our best to greet every guest with a smile and conversation. We weren't trying to be nosey just friendly. Ms. Paula does a great job of making everyone feel at home during their stay. We hope you choose to stay with us again.

"A pleasant stay"

5
06/04/2018

A pleasant stay from the checkin to housing group luggage until rooms were available for our crew the stay was awesome. The breakfast attendant was top notch, and housekeepers made sure when returning to the hotel room it was a clean and comfortable experience.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. Excellent customer service is our ultimate goal.

"Short & Sweet stay"

5
18/03/2018

It was short but sweet stay. Management must know that you have great staff. I wish I had longer stay. Breakfast lady is amazing, she is blessing! Other staff members were equally good, I will surely stay here again.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am so glad you enjoyed your stay. My staff and I do our best to provide each guest with excellent service. We hope to see you again soon.

"Needs updates, but EXCELLENT service!"

3
18/01/2018

This is the first Best Western I've stayed in for probably 10 years. We chose it because it is very close to the Rockwall ISD Aquatic Center where we were attending a 4-day swim meet. The location was fantastic for that, and because it's so close to restaurants and shopping. As for the other aspects of this property, the 3-star review comes from my mixed response to the facility vs. the service. The front desk staff and Miss Paula in the breakfast room were EXCELLENT in every way. They were consistently helpful and kind and there is no way they can pay Miss Paula enough for her beautiful service in the breakfast room. I have NEVER seen someone at a hotel or restaurant go out of their way to be so helpful, caring and kind. There is a special place saved for her in heaven. However, the reason I can't give a higher rating is because our room just didn't feel very nice or very clean. The sofa sleeper was very old and stained. My children slept on it and I just didn't feel comfortable with that. The mattress was stained and so I inspected it very thoroughly. Probably someone just spilled a coke on it, but it just looked awful. The carpet was the same way. It looked old and felt sticky. After the first night I refused to walk on it in bare feet. I also noticed what looked like big globs of toothpaste on the curtains. And, I'm admittedly a perfectionist, but they weren't cleaning quite as well as I had hoped. When you drop something on the floor that's visible and return to your room after they've come to clean but still see that little thing on the bathroom floor, you know they aren't being very detailed.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am terribly sorry you were not satisfied with the condition of your room. We will definitely look into these issues. Our carpets are steam cleaned each month. I will review with my housekeepers to insure they are using proper chemicals and procedures.Thank you. Hope to see you again.

"Staycation"

4
05/01/2018

Pick this hotel because of the indoor pool, and it was heated just right, the staff was great. Had a great experience. The breakfast was good I just don't like processed round flat eggs but the area was clean and I love the lady was was in the breakfast area so nice and caring.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. I am glad you enjoyed your stay. You must have been here on a "build your own sandwich" day. We serve scrambled egg patties and sausage patties a couple of days a week so that guests can put together their own breakfast sandwiches. We have a few egg choices that alternate through the week. We hope to see you again soon.

"Great hotel."

5
26/12/2017

The staff at the Best Western in Rockwall, TX made us feel like family. The hotel is clean and comfortable and was very nicely decorated for the holidays. The water pressure and the shower head made for a great shower experience. I love the pillows.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We are so happy you enjoyed your stay. We do our best to make every guest feel at home during their stay. We hope to see you again. Happy New Year!

"Nice Stay"

4
01/12/2017

My son especially enjoyed the indoor pool and spa. Hotel and room was clean and nice. Location right off interstate. Close to restraunts entertainment. I would stay again if in the area. Try Shenanaginz. Close by and fun for kids and adults as well.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you! I am pleased to hear your son enjoyed our indoor pool and hot tub. Hope to see you again.

"I was Expremely Happy with my stay"

5
30/11/2017

It was my short stay. I am doing this review only because I was extremely happy with two people Breakfast lady we amazing and front desk staff went out of his way to help us. We will definitely come back. Staff here are awesome treated us with respect.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you! We take great pride in our excellent customer service. Can't wait to see you again.

"Just like family"

5
28/11/2017

We stay at this hotel every time we go to Texas. The employees are so friendly, helpful, and great at recommending things. Whenever we stay at other places, it is just a place to stay, but with the employees here, we feel like they are part of our family.

"Comfortable, good location! Indoor swimming pool with hot tub!"

4
20/11/2017

Hotel is very close to everything, church, restaurant, etc. The staff are courteous, Even though the breakfast was not that good. The room size is good. No complain. This hotel Has an indoor pool and hot tub which is an added value! I like it a lot!

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for the kind review. Our indoor pool and hot tub are very popular this time of year. We hope to see you again.

"Excellent Place to Stay"

5
15/11/2017

I planned to spend two nights at this hotel to pamper myself for my birthday. Enjoyed it so much, I stayed three nights. Best breakfast room anywhere. The attendant was very attentive to the guests and made sure there was plenty of food. She made sure everyone had what they needed or wanted. It was great. Will definitely go back to this hotel.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Happy Birthday! We are so glad you enjoyed your stay! Look forward to seeing you soon.

"3rd or 4th stay here"

5
08/11/2017

In Rockwall for carriage driving event at BlackStar Sport Horses. Very easy access off 205 and 30. we were in room 109 so close to ice machine, breakfast room,and front lobby. Breakfast starts at 600a and Paula is your hostess.....good selection of breads, eggs, cereal etc. I hope she never retires. Cheri is still at front desk and takes care of you too.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We look forward to seeing the Blackstar folks every year. So glad you enjoyed your stay. See you soon.

"Clean and Comfortable"

5
06/11/2017

Hotel is very clean and comfortable and the breakfast offered lots of nice options. Hotel and breakfast staff very nice and helpful. Although very conveniently located, the hotel is right off the main highway, thus lots of traffic noise. And, since we drive a large truck, the parking lot is a little tight and limited. Other than that, this hotel was a good choice and I'll definitely stay there again.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for staying at the Best Western Plus Rockwall Inn and Suites. We are glad you enjoyed your stay. We look forward to seeing you again.

"Expremely Happy with my stay"

5
28/10/2017

Front desk staff Fernando way above and beyond to help us out getting all the restaurant details and food order. Housekeeping staff were amazing lady even did my personal laundry. Our company staff stays in this hotel and I will surely tell my manager how happy I was. Thank you for great service. I will tell all my friends and family members about my great experience.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We are so glad you enjoyed your stay. Referrals to family and friends mean the world to us. We hope to see you again soon.

"Excellent staff, clean hotel"

5
26/10/2017

Great experience at this hotel! This is a letter I printed and left for the GM - To the Best Western Plus Rockwall General Manager: I was a guest in your hotel from September 24 – October 3, 2017. I'm writing to commend your staff, whose courtesy and friendliness were noteworthy. Without exception, they all represented your hotel very well. The brightest of your shining stars is Ms. Paula, who welcomed me warmly every morning at breakfast. Even after my coworkers and I checked out, we continued to remember how fond we became of her. I hope you find an opportunity to recognize her for a moment. Special people like Ms. Paula make frequent hotel customers want to come back. I've told my company we all had a great experience at your hotel, and your entire staff deserves the praise for that….especially Ms. Paula!

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We appreciate our corporate guests. We know you travel a lot and do our best to make you feel at home. Hope to see you again.

"Older but nice place "

5
19/10/2017

You can tell this is an older hotel that has been updated. All the staff were polite . The woman in the breakfast area was very polite and ask if we needed anything frequently. WE enjoyed the indoor pool. The parking is a little bit tight in front part of hotel . Lots places to eat and shop nearby .

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Our indoor pool and hottub are very popular year round. I am glad you enjoyed them. Thank you for sharing your experience. We hope to see you again soon.

"Fantastic room and terrific hotel"

5
16/10/2017

Amazing room in a terrific hotel. Windows on 2 sides so lots of natural daylight. 2 thoughtfully placed skylights. Because of the daylight, one of the best road-hotels that we have used. Great bed, internet access was really good. Breakfast was also excellent.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience. I am so glad you enjoyed your stay. We look forward to seeing you again.

"Fantastic Breakfast"

5
13/10/2017

The hotel appears oldish on the outside. What a surprise. It was beautifully decorated and probably newly remodeled on the inside. The staff very friendly and helpful. The rooms clean & comfortable. The breakfast was hot, plentiful and it's hostess, Paula very helpful and hustled to make sure there was plenty of food and all were happy.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am pleased we exceeded your expectations. We strive to give each guest an excellent experience. Hope to see you soon.

"Definitely Clean!"

5
10/10/2017

So many Breakfast areas in the previous 14 hotels were not well maintained and left a less than positive view of the whole experience as we drove away. This hotel is one of few exceptions! Everything from the lobby to the room, all public areas were extremely clean. Staff, especially Samuel at front desk and Paula as Hostess in Breakfast area were especially professional and friendly! The clean room had the extra benefit of a table with 2 chairs (perfect for eating previous dinner leftovers) as well as a desk with office chair. The bed was extremely comfortable with clean, soft bedding. Bathroom was shiny clean as well.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We are so very glad you enjoyed your stay! We take great pride in showing each guest an excellent experience. Please come again.

"unexpected"

5
05/10/2017

it's been 20 yrs since I've stayed at a best Western hotel and in the past it was just another place to stay but times have changed and so have they I can't say enough blown away by there attention to detail to make every part of your stay so comfortable and stress Free bravo Best Western

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for the kind review. We are happy you enjoyed your stay. Our goal is to provide each guest with an excellent experience. Hope to see you again.

"Great stay in September"

5
28/09/2017

We were visiting family, and the location was very convenient for all activities. Breakfast was delicious! There was great variety and plenty of seating for everyone. The room was very clean,and the bedding was comfortable and inviting. The room was also very quiet. We will definitely stay again.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for your kind review. We are so glad you enjoyed your stay. We look forward to seeing you soon.

"Handy for the interstate"

3
25/09/2017

The hotel is located off a slip road by the westbound Interstate and is located just past the Honda dealer by another car dealer. The hotel is fairly 'brown' in decor which gives the hotel a dated appearance. The rooms are large with a decent bathroom, plenty of storage space, desk, table, TV, microwave and fridge. There is a small gym and pool with jacuzzi on the ground floor just up from reception.There is a laundry on the ground floor which was a source of noise for rooms 102-106 as a lot of the guests seem to be unable to talk on their phone or friends quietly. There is a breakfast room with a free breakfast of cereals, waffle maker, toaster, pastries and a hot section with a daily egg style, sausage, gravy and scone. Drinks include coffee, tea and a small selection of juices. The staff are very efficient with tidying up the tables and keeping food stocked up. The air conditioning was good but pretty noisy.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. We can use these points to make improvements where needed. We strive to give each guest an excellent experience.

"Good comfortable... needs some upgrades"

4
02/09/2017

Over all this hotel was between three and four bubble rating. The hot tub was disgusting for most of our stay . The breakfast is pretty mediocre. The hotel staff was outstanding at every turn , and the beds were very comfortable . It would be nice and safer if the Back door key reader worked ... most of the time we were let in which was very considerate of employees . This hotel is on the feeder near a very busy intersection most of the things that you would like to get to her on the opposite side of the freeway . Overall I would stay again, but like to see improvements

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience. We appreciate our guest's opinions and use them to better our services. I apologize for the condition of the hot tub during your stay. Someone thought it would be funny to put some type of soap in it. It took us a couple of days to get it back in working order. We do our best to take care of those types of issues as quickly as possible. We hope to see you again.

"Would recommned"

4
01/09/2017

Very nice and accommodating staff. They were able to accommodated an early check in with a pet. It is a quiet and nice location close to restaurants and shopping. Will stay here again when we gave business in the area.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for your review! We pride ourselves in our excellent customer service. Hope to see you again soon.

"Great breakfast, good rest"

4
09/08/2017

Excellent staff at the three story with an elevator. Best Qestern quality throughout. Beds were adequate. The indoor pool looks large but the max depth is 4 feet although there is a hot tub nearby and the fitness room. The best was the breakfast and the caring staff.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for your kind words. We take great pride in our excellent customer service. Our indoor pool and hut tub are very popular year round.

"Happy with BW"

5
08/08/2017

We have stayed at this hotel at least 5 times over the past 10 years. Though we would prefer queen beds, the doubles are comfortable. Breakfast is always good with a variety of different items each day. It's an older hotel but well maintained and clean.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We enjoy hearing from our repeat guests. They mean the world to us. We do our best to make you feel at home each time. Hope to see you again soon.

"Best hotel value of a long trip"

5
31/07/2017

We had an immaculate, ample room, scrambled eggs that seemed like actual eggs at breakfast along with biscuits that were kept hot but not covered so the outsides were crisp. The air conditioner is quite close to the bed, which makes it sound louder. Room 206 is away from the highway and has no sound, so you might want to request rooms that don't face the highway.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We are so glad you enjoyed your stay. Our breakfast is pretty awesome. Eggs ARE real. Our breakfast lady, Ms. Paula, cooks the biscuits that way. She likes them a little crispy around the edges. :)

"Great Place"

5
30/07/2017

The staff was extremely kind, friendly, and courteous. The rooms were clean and modern. The location is conveniently located. P.S. --I don't know what else to say, but I'm writing this because they want 200 characters total!! :)

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for the kind words. We strive to give each guest an excellent Best Western Plus Rockwall experience! We hope to see you again soon.

"Rockwall, Texas"

4
12/07/2017

The gal at the front desk was very helpful and kind. She visited with me and provided a name and number for a reliable driver service. The breakfast was in a nice area and there were healthier options than in other hotels I've visited.

"Decent place, good rates"

3
29/06/2017

Went to Rockwell for a family function...this place was close to everything and at a reasonable rate. We got a king suite. Balcony was nice to add sq. Footage, but we were on the front side which has a freeway going by it. Busy 24/7...bringing the road noise inside. Our rooms a/c was also VERY loud. The one in the bedroom was reasonable, but the one in the front room, oy, had to turn it off to hear tv. Pool reasonable...area clean. Breakfast pretty good. Ms. Pauline ( this properties star associate) switches up the menu a bit everyday. Resteraunts and a mall across freeway. Tip...do not go to the gas station with the Burger King in it...gross!!!

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience. I am glad you enjoyed your stay. Your feedback helps us stay on top of things. Have a blessed day!

"Pleasant Suprise"

4
21/06/2017

My wife and I are reluctant to stay in Best Western because we find them very inconsistent. They can be very good (Sedona, AZ) or very bad (Groton, CT). This hotel was very good, especially for the price. The desk was very accommodating, putting us in rooms very close together. The King mini-suite room was exceptionally clean and recently painted and refreshed (although there was a suspicious stain on a chair). The room was plenty big a nice lounge room with pull-out bed and a reasonably large balcony that sat 3 comfortably. A highlight was breakfast. Even if you don't eat, stop in and see Miss Paula. With a hug and a smile she will start your day right. She is an employee who takes ownership of her responsibility -- the breakfast area and lobby. Both were spotless and well organized. The breakfast was plentiful and tasty. Paula is a one-of-a-kind and any employer would be lucky to have her. We enjoyed the indoor pool and hot tub; neat as a pin and no heavy chlorine odor. A couple of downsides. First, the place was loud. There's not much that can be done because the property is next to rt 30 which has heavy traffic 24 hours a day. Our air conditioner was loud, too. Secondly, the housekeeping staff is heavy handed with the pine scented cleaner. In a facility with such a strong odor, I get the feeling that they are trying to cover up a worse odor, but I don't think that this is the case. People with sensitivities beware. I'm glad I stayed there. Its a good property with exceptional employees. Other B-W franchisees should visit to see how it should be done.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for the review. We strive to give everyone an excellent experience. We recently switched cleaning products. I will talk to the housekeeping staff about over using them. We want everyone to be comfortable. Have a blessed day!

"Rockwall best western"

5
11/06/2017

Enjoyed our stay. The staff, especially Cheri, are always professional and go beyond to make your stay easy and fun. The hotel is always clean. The staff does everything possible to get what you need to make the stay comfortable.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
We love our frequent guests! We take great care to make sure each guest feels at home while they are here. We hope to see you again soon. Have a blessed day!

"One night in Rockwell"

5
29/05/2017

Everything was lovely. The indoor pool was particularly night for a hotel. It wasn't large but was pretty and a nice environment to sit by an watch our young swimmers. ..........................pillows weren't as soft as I like them. But if this matters to you, your probably bring your own.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I'm so glad you enjoyed our indoor pool! It is very popular year round. We have two types of pillows, soft and firm. Each bed should have two of each. We can gladly swap them for you. We are here to please. Have a blessed day!

"A great hotel at a great price"

5
15/05/2017

Best Western Plus in Rockwall was just exactly what we sought. A nice, clean place to relax and get away for the weekend. Close to local shops and eateries. Nice, clean and quiet. The staff went out of their way to make us feel welcome and assist us with anything we needed during our stay.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for the kind review. I am so glad you enjoyed your stay. We value your feedback. Hope to see you again.

"Sports mom"

5
13/05/2017

Hotel very clean, staff very polite and helpful, location provided many options to eat and shop. Great breakfast food was fresh and well supplied. A big plus Ms Paula will make you feel at home. Would recommend to friends and family

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for taking the time to share your experience with us. We love our sports moms! Your referrals to friends and family greatly appreciated.

"Very convenient"

4
09/05/2017

Great location. Parking was a little tight, but once in hotel everything was great! Very good breakfast options. Paula will make you feel right at home. Clean hotel. We really liked the indoor pool and hot tub.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. Our indoor pool and hottub are a very popular spot all year long. We hope to see you again.

"Not up to expectations"

1
04/05/2017

The room size and quality were not up to the standards of other Best Western Plus Hotels. Friendly staff and convenient location were not enough to consider returning. The room was very cramped for a mini suite

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
I am sorry to hear our mini suite did not meet your expectations. Our mini suites meet Best Western Plus standards and are comparable to the other hotels in our area. My staff takes great pride in their level of customer care. I hope you reconsider staying with us again.

"In town for Grandsons Birthday"

5
01/05/2017

Amazing staff, the evening desk clerk, day desk lady, the breakfast lady was so special, she went out of her way to fix me eggs as they were gone by the time I got to breakfast. She was so kind and caring about me, my needs, my trip and encouraged me in my faith in God. Not the expected hotel service, but very much appreciated. The room smelled so good when I walked in, beds were perfect, soft pillows. A super clean atmosphere, including the bathroom. The towels were heaven to dry off on. Appliances worked great. A very relaxing atmosphere, which I needed. I'd highly recommend this hotel and hope to stay there again.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Happy Birthday to your grandson!! I am so pleased to hear you enjoyed your stay. We go to great lengths to make sure each guest is treated with kindness and hospitality. We look forward to seeing you again soon.

"Great stay, Great staff!"

5
26/04/2017

We enjoyed our stay. The hotel is in a convenient location and the staff is friendly. We really enjoyed the fitness room and the proximity to target, starbucks, and the burrito restaurant. They also accept pets which is why we chose this hotel.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for the "great" review! Your great experience means the world to us! We look forward to seeing you again.

"Chosen Because It Was There"

4
25/04/2017

We picked this hotel at random. Note that getting to this hotel when eastbound is difficult thanks to the Texas way of interstate construction. This construction also makes exiting the hotel property risky and dangerous. It also makes getting to any restaurant or shop confusing and difficult. Now for the hotel. Parking is cramped. All areas are clean and in good order. Our room had a fold out couch, fridge, microwave, and separate sink. Linens were clean, soft, and plentiful. The beds are somewhat high. Those who are shorter will definitely notice. Overall this is a very good place stay and at a good value.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for your review. I am glad you enjoyed your stay. I am sorry you had trouble with the Rockwall traffic. Rockwall is a busy area. My staff would have gladly given you suggestions on how to get around quickly and safely.

"Hotel evaluation strengths and weaknesses"

3
23/04/2017

Great location convenient to shops, restaurants, etc...Hotel older but well maintained inside and out. Room was clean but smelled like smoke and this is a non-smoking hotel (hallway and stairwell smelled better than our room). We addressed our concerns to staff members and was told they would note the record so were not charged a fee of $100.00 for smoking in the room. Yes, you have to acknowledge by initialing when you check-in that this is a non-smoking facility and you will be charged for smoking in the rooms. We have no issue with the policy actually think this is great, but still did not to run the chance that we would /could be charged for smoking especially since we don't smoke and room already smelled like smoke. Overall experience not bad and would stay at location again but would check the room first before checking in.

Himmat C, General Manager at Best Western Plus Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience. We are a 100% smoke free property. We have an area you must initial at check in to acknowledge our non smoking policy. Even then there are those that don't follow the rules, inconveniencing everyone else. I apologize for the smoke odor left by the previous guest. We do our best to eliminate those odors. The process is several fold. Your understanding was greatly appreciated. We look forward to seeing you again. Safe travels.

"Decent Hotel"

3
03/04/2017

This hotel is very well located. Breakfast at the hotel is good, but there are no breakfast restaurants nearby so one is limited on choices. The biggest issue as the uncovered window on upper wall in the bathroom. The second issue was the noise level of the room as it faced the freeway. The hotel is very clean and the pricing is fair.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your comments, we appreciate your good comments on breakfast and cleanliness of our hotel! we take every feed back seriously and try our best to address any issues to ensure your future stay to be more comfortable Sincerely, H. Chauhan

"Delicious breakfast"

4
22/03/2017

Had a great night. Amazing staff, especially the breakfast lady. :) rooms are clean and we'll organized. I loved the biscuits and gravy with hot sauce. I recommend this place to anyone. Only downside there's too much traffic entering and exiting the parking lot due to its size.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for the kind review. We greatly appreciate the feedback. We take great pride in our level of customer care. Hope to see you again.

"NOT A GOOD EXAMPLE OF BW PLUS"

2
15/03/2017

I like most Best Westerns, and the BW Plus, are generally just that Plus. This was an older property. I do want to state, I did not stay at this hotel. I asked for the key and checked out th $100.00 room. It was on the 1st floor near the pool. The area had a bit of a musty odor maybe from the pool. The room was small. (I had stayed the night before at a BW Plus, large room, very nice, $30.00 less a night). Also, the noise level from the highway was unbelievabley loud. I feared I would not be able to get any rest. The grounds, and landscaping was non-existent. The parking lot butted up to a car dealership. This was probably the least attractive property I have seen in ages. Not a good example of Best Western.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
As someone who has never stayed at the Best Western Plus Rockwall Inn and Suites, I don't know how you can consider this a fair evaluation of our property. We are a very well maintained property that is highly rated in the area. We are constantly upgrading and remodeling to keep the property fresh and new. Our landscape and exterior are the latest project. When complete, it will meet or exceed the Best Western Plus standards. We would have gladly moved you to another part of the hotel if you were not happy with the location or highway noise. Our room size and rates are comparable to our local competitors. I hope you will come and STAY, Giving us another chance to show you a true Best Western Plus Rockwall Inn and Suites experience.

"HS Group"

4
09/02/2017

No room for Bus Parking. Front Desk personnel was outstanding at meeting our needs. We had no group available transportation so meals had to be brought to the hotel. The front desk wend out of their way to accommodate our needs.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for taking the time to share your stay with us. I am terribly sorry about the parking. We do our best to accommodate our group parking needs. Your group was a joy to have for the weekend. Everyone was very kind and courteous. I hope you choose us the next time you are in the area.

"Nice Folks"

5
28/01/2017

Ms. Paula is just like your mom at home, the guys at night are really down to earth, the area was ok many things around to eat, didn't have a ride while i was at the hotel so it was nice to be able to walk somewhere.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for the review. I am so glad to hear you enjoyed your stay. Our location is great for guests who would like to walk to dinner. There are plenty of options within walking distance.

"Home away from home"

5
27/11/2016

Wonderful staff, good food and super beds. We stay here every time we visit our daughter in Rockwall. We call it our home away from home. Our grandkids like it too. They like to go swimming with us. Great family time

"Great Place to stay"

5
23/11/2016

The rooms are nice and it is in a good location to get things you need nearby. My favorite part of the stay was Mrs. Paula who does breakfast in the morning she is AWESOME and brightens your morning!!!!!

"Sweet prople"

4
16/11/2016

The room was nice and clean. Small parking lot, but the managers were very nice. Great place to crash for not a lot of money. The elevator is small and in a hidden area. Breakfast is pretty good as well.

"Didn't smell clean"

3
15/11/2016

Although the motel looked clean, there were a lot of different odors in the elevator, hallways, and room. The spa was foamy and cloudy. Walls between rooms were thin. Breakfast was hohum. Although fairly new, this place is just average. Request a room away from the highway.

"Fabulous little hotel , very comfortable and with amazing service "

5
11/11/2016

Checked in on Tuesday evening and the receptionist was very helpful and asking if i needed something I should just call ! The room was a surprise , was very spacious and very very comfortable ! The bed was a dream literally , I am very fussy about the beds but it worked out very well The bathroom , very clean and very bright which I loved and with a card saying if there is anything you forgot pls let us know and we will Organise it for you - amazing Woke up really early because of the tine difference and still I could work and relax as it was very quiet even with roads next to the hotel Breakfast was very good a combination of everything you need and also the service person Paola was the kindest and a very very friendly soul ! On the whole an unforgettable experience and will obviously visit back !!

"Rockwall BW"

5
07/11/2016

I have stayed at this hotel several times for our annual carriage driving show and have never had a bad experience. The breakfast lady Paula if great and Cheri at front desk always take care of us. The location is easy to get to and I like coming back to the same place and familiar faces.

"Clean rooms and friendly staff!"

5
02/11/2016

The staff was super friendly. My father in law uses a walker and did not understand the use of the tv. Cheri came over to his room and helped to understand the remote. Just wait to meet Paula in the breakfast room! The rooms were super clean and smelled so good. Lots of shopping and eating establishments around.

"Great place to stay"

4
25/10/2016

This hotel was the best I have stayed in recently. The front desk staff was very friendly and helpful. They went above and beyond to make my stay enjoyable. The indoor pool and spa were excellent the water temperature was just right and the jets were strong but not overbearing. The maintenance staff were outside making sure that the outside appearance was as good as the inside appearance. I will be staying here every time I'm in the area.

"Uncleaned room"

1
17/10/2016

Our room was not cleaned after our first night. We complained to the staff and were not offered any compensation or discout. We will not stay at another BW. The staff finally brought us some towels, but nothing else.

Himmat C, Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we were unable to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely.

"Staff is friendly and helpful."

5
11/10/2016

We were in town for family reunion and most hotels were booked due to fair. I traveled with my mom and four kids. My favorite part was breakfast, because Paula was so kind and joyful. I had all four kids with me, mom was upstairs. Paula is the lady who makes the breakfast, She fixed my five year old a waffle while I handled the baby. The front desk staff was also kind and joyfully helping travelers. Thank you Best Western Plus Rockwall. I love hotel stays and this was a good one.

"Nice hotel right off I30"

4
28/09/2016

I stayed here on a 2 night business trip. The room was very nice and comfotable. Got descent sleep. Room was plenty spacious. The breakfast was the norm like in most hotels. all around a good hotel to stay at.

"not my first choice"

3
01/09/2016

Recently stayed here for an overnight business trip. Got in about 1am. Waited at the front desk for about 5-10 minutes before somebody came out to check me in. Was left wondering if I was going to be able to check in even though I'd already paid before I arrived. Rooms are clean enough but old. A/c works good but cuts on and off all night and it's loud. Bed is hard. No extra blankets or pillows in the room.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am sorry to hear your stay did not meet your expectations. Our night auditors tend to many tasks during their shift. I am sure he was tending to the needs of another guest and got back to you as quickly as possible. We would have gladly provided you with extra blankets and pillows or even moved you to a room with a quieter AC upon request. We are here 24 hours a day to make sure each guest has an excellent experience. I hope you will give us another chance to show you a true Best Western Plus Rockwall Inn and Suites experience.

"Good value."

4
07/08/2016

Good location right off of I-30, located near every imaginable fast food chain. Several close by several good local restaurants. Many retail businesses close by. Hotel was nothing special but great staff at reception and Paula in the dining area is wonderful. Cleaning staff makes two visits to rooms, once to clean rooms and another to bring towels, should be one visit to do both tasks. Good value and location. Pool and hot tub were dirty and over chlorinated. Fitness room is below average.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for the review. Our staff strives for each guest to have an excellent experience here at the Best Western Plus Rockwall Inn and Suites. I will consult with the house keeping staff about making two trips to the room. We want to disturb you as little as possible. I am surprised about your issue with the pool and hottub. We have a pool service that comes three times a week to clean and maintain them. Cleanliness and chemicals are not usually an issue. We hope to see you again.

"Personal "

5
30/07/2016

Had an awesome night sleep. Can't wait to come back. I really enjoyed the pool and spa, but, there was a great deal of foam in hot tub. The beds where extremely comfortable, so comfortable I snored. So said my son.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am so glad you had an awesome stay! Our indoor pool and hottub are very popular. We do our best to stay on top of the foam in the hottub. If it is a problem during your next stay just tell the front desk agent. We will gladly take care of it. Tell your son to bring ear plugs the next time. ;) We look forward to seeing you again.

"Hotel staff treats you like family - really!"

5
24/07/2016

Although this is not the nicest hotel property in the area, it is clean, and has just the right amenities. What sets this hotel apart from any hotel anywhere (not just nearby) are the people who work at the property. Cherie, the manager, is outstanding and makes sure every guest's needs are met. Fernando, who works at the front desk, is wonderful and completely committed to making sure guests have a perfect experience at the hotel. Ms. Paula, the kitchen lady, is sweet, and a true joy to be around. She does everything so that you feel completely pampered and blessed after eating breakfast. She is awesome. The people make this property the rare treasure that it is. We do not even consider staying at any other hotels in Rockwall. We won't give up our Best Western family!

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Wow! What a wonderful review. Thank you so much for sharing your experience. It is gratifying to hear that our determination for excellent customer care does not go unnoticed. Our return guests mean the world to us. Can't wait to see you again.

"Maybe time to move on"

3
18/07/2016

Spent last 6 months staying on and off in this hotel and has almost always had intermittent internet service; keeps getting worse; I am here to work and can't stay on long enough to get work done; sent to tech service for hotel and spent 25 mins in the # 1 spot to get service and no one ever answered. I have lost tens of hours fighting this internet. I guess it is time to move on.

"Outstanding Experience with a Special Staff"

5
14/07/2016

We had a great experience at this hotel in every sense of the word. It is convenient to everything, dining, shopping and recreation. I cannot say enough about the staff, they are an extraordinary crew who obviously care about the guests and love their jobs.

Himmat C, General Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am so glad you had a great stay. My staff takes great pride in giving each guest an excellent experience. We look forard to seeing you again.

"Great Customer Service - Clean Room"

5
04/07/2016

This was one of the most pleasant stays at a hotel I have had in a long time - the rooms were clean - the price was excellent - and most important the hotel management and staff were the best attendants I have come across in a long time - better than some 5 star hotels in the Dallas - Rockwell area that I have stayed on business trips. The complimentary hot breakfast was great including the lady in charged - she even walked around to each table ensuring everyone was ok - and she was very friendly! What a way to start our day! I hope all Best Western's were this way! They should and can be - just follow the example of this hotel. THANK YOU!!!!!

"Good stay"

4
27/06/2016

We stayed in a 3rd floor king suite. It was a bit noisy on the balcony, but not the hotels fault. The room was very clean, and the staff was friendly. We arrived a bit early and they hurried to get our room done to accommodate us. This area has lots of restaurants and shops so therefore was a bit busy for us. Once again not a deal breaker. The only negative we had is the toilet. Needs a bit more flushing power or be updated. Overall we had a great stay and would definitely stay again if we are back in the area.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your review. The goal of our clean rooms and excellent customer care is to bring back our guests again and again. We look forward to seeing you again.

"Service in the in-house breakfast area is great!"

5
22/06/2016

Comfortable, great value, clean room, and the in-house breakfast area is the best - clean, freshly prepared food items, great service. The front staff is very accommodating. Internet is a little slow, but is still usable.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your review. We do our best to make sure our breakfast menu and service is top notch. It is great to hear you enjoyed it.

"comfertable well apointed room"

4
16/06/2016

it was a comfortable hotel room. I slept well. Breakfast was good, and the lady overseeing it was very pleasant. The battery was dead on my remote but the front desk man had it changed it out in 5 min. or less. It was a small issue that was handled with the importance of a big issue.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your review. I'm glad our front desk staff was able to help with your issues.

"Worked for us"

4
11/06/2016

For anyone having business or a visit in Rockwall, this location is pretty perfect. Site was clean, breakfast was as expected for this level of establishment, beds were comfy and staff was great. There is however, a big BUT. The air conditioning unit is incredibly loud and unless you want to roast by turning it off expect to hear it all night long going on and off. Wish that weren't so because other than that we would choose to stay there again.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I'm sorry to hear your AC was making a loud noise. If you had brought this to the attention of my front desk staff we would have gladly taken care of it. I hope you give us another opportunity to provide you with an excellent stay.

"Good value"

4
10/06/2016

All the basics and a clean, comfortable room. The location was not scenic (wedged next to a car dealership) but was handy to the interstate, and the desk staffer was excellent about giving directions. As usual with complimentary breakfasts, there were few healthy choices, but the staff member there was very attentive.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your review. We are integrating healthy breakfast choices into our menu each day. We hope to see you soon.

"ok"

3
31/05/2016

room appeared clean but had a musty odor.! staff was excellent courteous,helpful. good food nearby.parking was a bit cramped.breakfast was good but the same old same old cant say enough about the staff

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your review. We will look into the musty smell in your room.

"Excellent Stay!!!!"

5
16/05/2016

Nothing to complaint about this is Excellent hotel. I am happy my company chose this hotel for my 9-days stay was very satisfactory. Clean rooms and Great breakfast above all breakfast attendant was "simply Amazing" she treated us with smile and cleaned our tables every day, she must get raise! I will tell my executives and all other staff members to stay here always! Staff here treats you with great respect.

"Great place to stay"

5
18/04/2016

We were here for a wedding...everything was great..staff extremely helpful. Location to wedding site great. Location to restaurants and downtown also great. Very clan Hotel and a good value. We had many of the Wedding guests also here with us so it was a great family experience.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your kind review. Our staff takes great pride in their level of customer care. I am so glad everyone had a good time. Congratulations to the newly weds! We hope to see you soon.

"Excellent experience"

5
11/04/2016

Best Western in Rockwall,TX is very clean and staff members make sure you are well taken care for and welcomed. Then indoor pool area is well taken care of and nice to unwind in at end of the day. Would recommend and stay here again.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am glad to hear you enjoyed your stay. Our indoor pool is very popular. We hope to see you again soon.

"Beautifully Appointed Rooms"

4
08/04/2016

Warm and welcoming service, large rooms with exceptionally comfortable bed. Very clean and staff very helpful. Fairly easy access off the interstate but if heading east, take the 'u turn option' when coming off the highway as the hotel is on the opposite side. (I found it a bit hard to find as the GPS locator had the hotel in the dead opposite direction.) Internet connection was intermittent, which was a bit annoying.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am sorry your GPS was not correct. We are on the north side of Interstate 30. I am sorry you had a bad internet connection. We are in the process of improving that.

"BEST WESTERN"

5
05/04/2016

try to check in with Kristi. so nice and friendly. stay away from josh, if you ask him something about the area he will tell you to use google. Fernando was nice but not as nice as Kristi. I don't know why shes working the graveyard, I think she should be working during the day with her customer service skills.

"Nice hotel"

5
04/04/2016

Came to Rockwall for a family function and needed a place to stay for the weekend. The rooms were comfortable and the staff was very welcoming. Location is near restaurants and stores and close to downtown Rockwall. Overall was a great value and a nice place to stay.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
So glad you enjoyed your stay. We take great strides to ensure each guest has an exceptional experience.

"Good place to stay"

4
04/04/2016

Everything is good! Beds are comfortable, room is clean, bathroom is clean and breakfast options are good. Staff is friendly and lobby is clean. The only experience that I had that was negative was the internet. Tried to watch a tv show online and had to try several sites because the internet was so slow.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for sharing your experience with us. We use them to improve our services. I am sorry you had issues with our internet service. We are continually upgrading to ensure a better connection.

"Great stay"

5
03/04/2016

this hotel was nice and very clean. The indoor pool was great and the free breakfast wasn't bad either. The staff was very nice especially Kristi she was so helpful. I would definitely stay here again!!!

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your kind we review. I am glad you enjoyed your stay. We hope to see you again.

"Amazing staff."

5
02/04/2016

Paula is a jewel you need to love and treasure for ever don't ever let her go. The pool area is very quiet and nothing to write home about, and needs more exercise equipment with only the treadmills it's just not enough. One thing i really liked was their fast internet speed, watched a few movies during my training.

"Possibly Only Good for One 'Quick - In and Out' Nights Stay"

3
29/03/2016

This is not one of the better BW hotels/motels. Parking is tight. Very close to busy highway and local roads. Our room had a dead roach in the bathroom upon check in. Channel selection on the TV was mixed up and hard to determine. Guest relations could not correct it or understand it either. The breakfast room is quite small with the usual average free breakfast. The rooms are small with old style window heater/AC units.

"Not a bad hotel"

4
24/03/2016

Business trip. Reasonable rate for the area and great location right near my customer. Room was OK. Breakfast was OK - would have been really good if it included potatoes. Staff was very friendly and helpful. Room needed repair around the wall vent but was clean and comfortable. I'd stay there again.

"Wonderful, caring staff"

5
12/03/2016

My husband and I stayed at this facility for 4 nights. Everything was wonderful; very clean and wonderful staff from check in, breakfast, cleaning staff; just great. Hotel is immaculate, breakfast delicious, and the most comfortable bed I have ever slept on. The staff will take care of you in any event. Just loved the place. Will definately be our home away from home when we visit our granddaughter who has moved to Dallas!

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for taking time to share your experience with us. We take great pride in providing excellent care to all of our guests. Our goal is to make everyone feel at home. We look forward to seeing you soon.

"I was pleasantly impressed"

5
05/03/2016

I hadn't stayed at a Best Western for many years, but when I had to stay an extended time during my Dad's illness, I stayed at this hotel. The staff was extremely professional and greeted me whenever they saw me (most of them knew my name). They actively offered me help and were always friendly. They kept the hotel very clean and the breakfast was very good and had lots of variety; Ms. Paula was very attentive and so friendly. I will continue to use this hotel when I'm in Rockwall.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
It's so good to hear from you. We are glad to hear we have gained another faithful guest. We look forward to seeing you again and again.

"Great Stay!"

5
04/03/2016

It was great stay! Comfortable stay, excellent service, friendly staff. The breakfast lady was very sweet and helpful! Went out of her way to make me feel good! The pool and the fitness center were great too! Would defiantly recommend!

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for spreading the word about our hotel and your great stay here. Our goal is to make everyone so comfortable they can't wait to return.

"Location and clean sheets, but sound is an issue"

3
29/02/2016

The location is good and every day the sheets smelled clean (you can smell the bleach which is more comforting than I expected it to be). However, we heard every step the people above us took, and the place is quite old and in need of more than a few repairs. Oh, and the water flow in the toilets is not really significant enough to do its job, so keep that in mind as well. People tend to not notice that until it's too late, so here's advance warning.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am sorry to hear you did not have an excellent experience while staying with us. Clean sheets are the least we can do. I wish you had addressed your concerns while at the hotel. We would have gladly done what we could to make your stay more comfortable. As for the age of the building, it was built in 1999, but went through a million dollar renovation in 2010-11. We also do upgrades and improvements through out the year. I hope you will give us another opportunity to show you a true Best Western Plus Rockwall Inn and Suites experience.

"Treated me like family"

5
26/02/2016

I stayed at the Best Western Plus in Rockwall in Dec and January off and on (based on availability due to the families affected by the tornado that hit Garland Dec. 26). I wanted to let you know how professional, considerate and accommodating your staff was at this hotel. Cheri, Fernando, Samuel, Kristi and Paula always showed an interest in how all their guests were doing, asked it they could help in any way, and knew what their guests were going through. It felt very much like an extended family supporting all their guests during an extremely challenging and stressful time. Our rooms were kept very clean. Miss Paula in the breakfast room was amazing and very attentive to all her guests needs. This hotel overall impressed me so much that I wanted to let you know. I'll be back there this coming week to finish up some business I have in Rockwall and believe me, there is no where else I want to stay than at this hotel. Thank you for being such a great group of people to take care of all these travelers.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Wow, that was a trying time for so many people. My staff really stepped up and took care of everyone. I am so glad we have gained a friend for life. We look forward to seeing you again.

"Accessibility, Room Size and Equipment issues"

2
22/02/2016

This hotel was extremely claustrophobic, inaccessible and had broken items. The rooms are TINY, the hallways are narrow and the lobby and breakfast area are crowded and squeezed together. The small amount of space makes for any stay with family or more than one uncomfortable and unpleasant. The beds were sloped in the middle and the last day of our stay the TV was broken and would not give a picture or sound. The wi-fi in the hotel was excellent and the staff was friendly and courteous, however the accessibility for the hotel was terrible! There is only one way in and out of the parking lot and the parking spots are narrow and tight together. Its location on the I-30 makes it necessary to drive over 3/4 a mile to perform the necessary turns to access any business on the South side of the Highway or to access anything east of the Hotel or in town. The Hotel is located next to a New Car Dealership with super bright florescent lighting on all night long and the narrowness of the building makes for hearing a lot of noise from the other rooms! Physical and environmental problems aside, the staff is professional, polite, and aware of these problems- they will do their best to accommodate you and your party.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am sorry to hear you were not happy with your stay. We strive to provide each guest with an excellent experience. Every one has their own taste in the comfort of the beds. We usually get rave reviews. As for the other issues, I am afraid you might have just been uninformed. Our breakfast room seats 25 with another room available that seats up to 40 when needed. Our front desk staff could have given you traveling options to just about anywhere east or north of the hotel that would have kept you from having to travel out of your way. I hope you will give us another opportunity to show you an excellent experience the next time you are in Rockwall.

"Santas on a Mission"

5
01/02/2016

Lone Star Santas Charities had a Convoy of Toys to the tornado victims of Rowlett, TX on Saturday 1/30/16. A lot of us came from Houston and South Texas to bring toys for the children that had gone through the disaster as that is what our organization does. We stayed at the Best Western in Rockwall Friday and Saturday nights. The rooms were spacious and the service was excellent. A special thanks goes to Paula the lady that took care of the hotel breakfast. She was always asking what she could do for us , making waffles, keeping the buffet full and even cleaning up afterwards. She had that special attitude of showing she cared for what she was doing and especially for those she was serving. A great place to stay for one and all.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
What a wonderful weekend! Our entire staff enjoyed hosting the Lone Star Santas! It just doesn't get any better than a house full of Santas and their wives! Such a wonderful organization Thank you for all you do!

"Great staff"

5
30/01/2016

We liked this hotel but there were not too many parking spots available. Over all we were happy and had great time. We will recommend this hotel to our friends and family. Oh don't forget to give raise to your breakfast lady she is awesome!!! keep up the good job.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for telling your family and friends about us. Your recommendation means a lot. We look forward to seeing you again.

"Enjoyed our stay!!"

5
10/01/2016

Every one here are Great, very helpful staff. our company people stay here all the time. I am happy to stay here, it one of the nicest hotel our company put us in. We will let our other folks know how nice is this hotel and enjoyed our stay, very satisfied with the room and service!!

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your kind review. We greatly appreciate our corporate clients. Safe travels. We hope to see you again soon.

"Nice Hotel"

4
07/01/2016

It is a very nice hotel, the only that did not work was the GPS because there is no address to put in, but it is on exit 68 on I 30, when you come from Dallas, and when you come from El Paso you have to get under the overpass and then right. Staff was nice, breakfast okay, rooms clean

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I'm sorry you had trouble finding us. The address can be tricky. Each GPS company has a different way of storing the information. 966 E I30 Frontage Rd should get you here on most GPS devices. I am glad you enjoyed your stay.

"Good place to stay"

5
03/01/2016

Hotel was clean, staff was helpful and efficient. There were several guests at this property that were victims of recent storms in area, I was impressed with the hotel staff on their empathy and service they showed those guests who had lost everything

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for the kind words. I am proud to hear someone noticed our level of customer service. We take great pride in treating guest as a guest in our home. The recent storms have put a great strain on our community. We are honored to do what we can to help.

"A Shining Beacon in the Storm"

5
30/12/2015

This is the first time my husband and I have ever stayed at a Best Western, but I will have to say the entire experience was excellent. Our area was hit with an EF4 Tornado and many people were displaced. We just lost electricity but had to find a hotel fast. They were able to accommodate us immediately. We have 2 dogs who also who stayed with us in the room and it was very comfortable. We were afraid the room, being a pet friendly room, would smell funny, but t did NOT! You couldn't even tell animals had stayed there. The front desk people were awesome, the rooms were very nice, and I couldn't believe what a large selection there was for breakfast, AND IT WAS FREE!!!!! AND IT TASTED GOOD!!!! Paula, the lady who prepares the breakfasts is a shining star at this hotel! She has one of the best spirits of anyone I have ever met. It was a really tough time due to the tornado, but Paula really went out of her way to make you feel at home and she made sure you had everything you needed. We kind of felt like we were guests in her home!!!!! You really have a jewel of an employee in her!!!! LOVE LOVE LOVE Paula! One more thing, we had already paid for a third night, but our electricity came on early and so we checked out early so someone else could have our room. We assumed we would still be charged because it was past checkout time. The manager said due to the Tornado circumstances, they would not charge us for that third day, since we had only been in the room a couple hours after check out. That was pretty amazing. During such a hard time it is nice to know some businesses put People before profit. We will definitely stay here again and refer this location to everyone we know!!!!! Keep up the good work.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you so much. That storm has taken a toll on every one. We consider it an honor to be able to help in what ever way we can. We look forward to seeing you soon.

"There was no "plus" at Best Western Plus"

3
23/12/2015

I attended a wedding in Rockwall Tx, December 19, 2015, all out of town family and friends were booked at the Best Western Plus. The room was nice but the toilet never quit running, I tried to turn off the water but could not. The next morning my four brothers and I had an early flight and went down to get coffee in the breakfast room, it was about 6:00 a.m.. The lights were turned off and we asked Joshua the attendant on duty to turn on the lights but he refused stating, " I can't turn them on until 6:30". I asked why? He stated because, " If I turn them on people will come in and start eating". I told him that is horrible customer service as we sat there in the dark drinking coffee. We then moved into the foyer across from the check in desk as Joshua walked around with ear plugs on, continued his morning duties oblivious that every time the door opened the winter wind blew in on us. There was no where else to gather but eventually this nice lady came in and turned on the lights and brought out Danish for the other guest that had time to eat. We had to leave to catch our flight without the "Plus". We checked in late in the evening and left very early, can't add anything else about the hotel.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
I am so sorry to hear that you were not treated with the utmost care while at our hotel. I have addressed these issues with our early morning staff. I hope that you will give us another opportunity to show you a true Best Western PLUS Rockwall Inn and Suites experience.

"Great people and nice place"

4
18/12/2015

The BW in Rockwall is a really nice place that is centrally located and easily accessed. The best feature are the people that work there. Miss Paula at breakfast is a beam of sunshine and Samuel at the front desk is always a helpful and friendly face.

"Nice hotel"

3
17/12/2015

The hotel is nice. It is in a weird location. The staff are great. The indoor pool is wonderful for the Grandbabies. Needs new pillows. The lady who serves breakfast is very nice and helpful. I would stay again.

"Great stay"

5
15/12/2015

This is the 2nd time I've stayed here for a swim meet. The staff is always friendly. The room is clean and comfortable. The location is great. And a special thank you to the lady who works the breakfast area. She is wonderful.

"Tiny Hotel!"

3
12/12/2015

Overall the hotel is ok. It was fairly clean, except for the giant red stain on our room carpet, and the slimy/oil film that covered all the fake wood furniture. Plenty of extra towels and pillows (our request) awaited us and the room AC worked great. This hotel is so close to Interstate 30 that you could hear traffic all night long. The location is literally wedged between a new car dealership and some other business so parking is super limited and hard to get in and out of. The building is made such that the only hallways are very narrow and one could barely get the luggage cart down the hallway without hitting the wall on each side. Rooms are tiny at best but I suppose adequate for a short stay. If you are claustrophobic, you better not stay here in a regular size room. We had a ground room floor and could hear lots of noise from the second floor above. Located off a frontage road, the only driveway is super small and will barely accomodate two cars. Had a nice pool and hot tub and fitness center. There is a free breakfast but we skipped it as there were too many folks trying to jam into a very small room. Actually the whole hotel looks like its was an afterthought to fit onto a very tiny lot. But they made it work......its just a bit "confining" for me.

"Girls weekend"

5
06/12/2015

We stayed here while visiting a friend in Dallas. The location was close to restaurants and entertainment and easy to find. The room was very quiet and clean and comfortable, but a little musty smelling. Breakfast was good and the staff was extremely friendly and that is always greatly appreciated. I would recommend this hotel!

"Collected their last dollar from me"

2
26/11/2015

Called and admitted my lack of detail review. Website resets dates when you click properties and dates. Booked wrong date and they kept my money. Will go out of my way to not use a Best Western as corporate said they couldn't help even though I had another of their properties booked for my correct dates. Those reservations have been cancelled.

"Short Extended Stay"

4
14/11/2015

Checked in at this location for a 5 night stay. Facilities were good - rooms just felt a little small. We had a single queen room - which probably would have been fine for one person, kinda crowded for two. Everything worked fine except our fridge - but it was fixed the next day. The views aren't good, but there are PLENTY of TV channels to keep you entertained. The highlight of our stay was Mrs. Paula in the mornings. She was over the breakfast area and she is a gem! She is so kinda and completely treated the guests of the hotel like guests in her home - clearing plates, serving food, everything! She would be the reason we stay at this location again :)

"little girls night out"

4
02/11/2015

took my daughter and some friends out for her 13th b-day. had a great time. Hotel staff is AMAZING. The sofa bed was horrible but the queen beds were very comfortable. Our room was very clean. I would definitely stay at this property again.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
We are so pleased to hear your daughter enjoyed her birthday! The mattress of the sofa beds are our next project. We are always striving to improve the guest experience at the Best Western Plus Rockwall Inn and Suites. We look forward to seeing you again.

"Business Trip"

5
19/10/2015

Overall - I had a pleasant stay here. The employees at the front desk were very helpful and service oriented. Good free breakfast in the morning. You can make your own waffle. There were eggs, sausage, potatoes, biscuits and gravy, among other things. Nice location surrounded by good restaurants.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for the nice review. I am glad you enjoyed our complimentary hot breakfast every morning. We are always trying new things. It's a great start to the day.

"NICE HOTEL"

4
16/10/2015

TABLE .....2 chairs desk /chair 3 drawers fridge micro coffee closet iron / board 3 towel sets hairdryer breakfast ...eggs ..sausage ..gravy biscuits.mffins ..cereals..juices ...etc .....FANTASTIC AND FRIENDLY BREAKFAST ATTENDANT ....SHE IS AN ASSET TO THE HOTEL laundry room for customers indoor pool exercise room with towels walkable across uneven grassy areas and two business to get to WHATABURGER and a strip mall with shops and other foods .... got the last rroom .....it was only a king room ...the bed was very high .... comfy bed comfy comforter quick check in very friendly clerk ....told me all about the strip mall and the foods available there friendly check out weird parking lot ...wasn't sure if parked in hotel or car lot next door 1st floor near the back exit found 1 dead roach and a partially dead roach the next morning inside by the door ....probably came in thru the back exit and under the door ...looks like the poison got them :D :D if thru this area again will stay here again .....

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for your thorough review. It looks like you experienced all we have to offer. I am glad you were pleased with your stay. We hope to see you again.

"Enjoyed my stay :-)"

5
12/10/2015

We enjoyed Texas Waffle, Breakfast was great and breakfast attendant made my day, she hug me and made me feel special. God bless her! we enjoyed our stay, our room smelled nice and fresh and surely come back! Keep up the great work.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Our Texas waffles are a big hit! Ms. Paula, our breakfast attendant is a true gem. She puts her heart into the care of each guest. Thank you for your kind words.

"Best Western rockwall"

5
01/10/2015

Had absolutely no issues with our stay. We enjoyed the hot tub and the complimentary breakfast in the morning. I did not get the lady's name that was in the breakfast area that she was definitely a sweetheart and make sure everyone had what they needed! It was clean and at a decent price.

bwrockwall, Front Office Manager at BEST WESTERN PLUS Rockwall Inn & Suites, responded to this review
Thank you for the kind words. We appreciate you taking the time to share your experience with others.

"Clean Enviroment/Excellent Staff"

5
30/09/2015

My experience overall at this hotel was excellent. The staff was great and helpful. I forgot my toothpaste at the previous hotel i was staying at and the front desk supplied it without hesitation. The room was in great condition and the decor was very modern. Would definitely recommend this location for any type of getaway.

"Great staff but hotel can use some upgrades and extra cleaning"

3
28/09/2015

The staff was great however we had issues with our bathroom. The toilet never flushed and was not cleaned all the way when we arrived. They need new toilets and need to do some upgrades. The cost wasn't worth if for what was given.

"Great Place for a Stay over"

5
25/09/2015

A travel allot since I work for a trucking company. It was a very comfortable stay especially after a very long drive. Staff is very helpful as well as caring. I wished my family was along, they would have loved it too here. This place has great and clean breakfast, gym room and pool side. And everything you need is located close by be it restaurant, wall mart pharmacy gas station everything!!!!!!!!

"Really nice place"

5
13/09/2015

Really nice place, Paula has her space immaculate, beds are awesome, beautiful tree's, would love to come back for about 3 days just to relax and enjoy the people. Life is good at best western rockwall.