Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
If I could rate this place with no stars I would, but to write a review it has to have at least one so here it is. When I got into my room I pulled the comforter back on the bed and noticed 3 black bugs, of which I don't know what type they were, on the side of the bed. I noticed they were also on the opposite side of the bed as well and I took pictures of them to show the clerk at the front desk. When I got to the front desk there was a woman and man both speaking to the clerk asking him how much it would cost to rent a room for 2 hours, in which he told her it was the same rate if she had it for overnight as it would be for 2 hours, $130. They eventually left without renting a room and I told the clerk that I was not going to stay there and I wanted a refund. He told me I had to go online to get my refund since that's how my reservations were originally made. I was never able to receive that refund because Best Westerns are independently owned, at least that's what we were told when we called the company to book the reservation, and the owner of that particular one refused to give me one because I didn't ask for another room. No thanks, bugs in one room is plenty for me. Because of this experience I will never stay at a Best Western again.
From other hotels I've stayed Best Western is always one of the best options for their clean and well maintenance. It never disappoints. Their WIFI is always working good. I like that most of the Best Westerns are around places I can visit or dine in.
Doors don't lock, the reservation you make will not be available when you show up. There is humidity in the room, the pillows smell, the bed is uncomfortable and the toilet clogged with the manager not willing to do anything about it to help
We went to a 50th bday party and the rooms were blocked for the people attending the party. Arrangements were made for 15%off rooms and of course no one knew anything and when asked about the 15%off all the manager could say was "no", nothing else. Rooms were musty and furniture was old and falling apart, but rooms looked remodeled recently.
Sunday morning around 8am there was no one working the front desk for at least an hour. Maybe longer. I needed towels and there was another guest waiting on someone too. I ended up finding the closet and grabbed my own towels. After that I let my son eat some cereal in the breakfast area. By the time I went back to my room, still no employee. I don't know what the other guest needed, but they were still waiting. That's unacceptable.
staff was friendly, property was well maintained and rooms were clean. we were in town for a funeral and half our family stayed there is was nice central location and everyone was close by, we will defiantly stay there again when in town.
I come to Refugio about once a month to visit my grandchildren. I always stay at the Best Western. The rooms are clean. The service is excellent. I highly recommend the Best Western in Refugio. A special shout out to the staff who made my reservation and cleaned my room!
Good place to stay for a small town and good location. The Service was Great but the Hotel needs help with workers for cleaning the rooms. The price is high and need more options for discounts or just lower the price for the location of the Hotel.
great place to stay at .service was great and so was the breakfast. room was nice and clean.it was good they had breakfast that helps alot when you are traving. if u arein refugio and need a place to stay check no other than best western they will get u in.
The BW Refugio is a great place to stay either alone or with family. It is located nearby everything you need shops, food, gas stations etc. The staff members are always friendly and the the rooms are kept clean. Their breakfast food selection is good especially for kids.
Clean hotel, even though going they COVID, pool was closed too bad needed to cool off. Rooms were nice and cold ac. Breakfast was ok no fresh eggs or bacon just jimmy dean breakfast sandwiches and honey buns.
great hotel for small town clean, friendly staff, great breakfast with eggs biscuit gravy etc coffee is good with options. few good restaurant near by house keepers was really helpful with anything we needed
So walking in 2 children appear to be running the place! We get an adult after a child runs after what I presume is their parent. The place smells of I am not sure what but it seems to bring up memories of my grandmothers home and not in a good way! My daughter said it smelled like a pool. Neither are the smell I want in a room. This is a tiny town in Texas and the television does not work. We try to get service at the front desk but of course no adult to be found. Staying in my car would be more comfortable and at least in my car I would understand that NOONE would take care of any issues with my room. I am think next visit I will stay in a larger city.
We enjoy staying at the Refugio BW. Friendly, caring and respectful staff always take time to knowledge their customers. The breakfast is plenty to go round and the internet service is fast. Thanks for making our stay great!
I have stayed at the BW Refugio for years and I have never experienced a bad stay. I am always greeted with a smile when I check in/check out! The entire staff always go beyond their duties to ensure top notch customer service. I would not stay anywhere else while visiting Refugio!
The hotel had an overwhelming mothball and mold smell the entire stay. We both had headaches from it. The front desk clerk was not rude but not friendly either. Time for breakfast was too short. Room with double beds only had one nightstand that was very far away from both beds so basically useless.
my review will never do again. i had others to stay but they cancel there room do to price for 1 night in Refugio. so they went somewhere else. will never do this again. for my next event. will drive to Victoria or Corpus
Unfriendly in general! We were put in a handicapped room and when I asked to be moved (they had plenty of rooms available) they were not very accommodating. Wouldn't want to stay here in the future.The breakfast/coffee - terrible! I can deal with room issues, however when the staff is this unfriendly and not willing to accommodate you, I have a problem with that. I asked for an iron and was told I needed to come down and get it!
After reading the NEGATIVE reviews, I was very skeptical of staying at this location So I decided to book a room myself just to see what their complaints were really true & I must say, my experience with the beyond pleasant... my room was spotless, beds were absolutely amazing, water pressure in shower was on point, a variety of breakfast, from pb&j,over easy eggies, bacon, sausage patties && sausage links, country biscuits && gravy, Canadian bacon,toast,pastries, cereal,oatmeal, fresh fruit, warm fluffy waffles to REAL OJ & AJ!!! Very Welcoming greeting in my coming and going through out my stay.... The pool was very clean, even had separated pool towels ♥️ Idk what the rants are about, but this place I give 10 stars ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
After a long day of work we decided on the Best Western. Looking for a nice hotel. After checking in we noticed tge room was musty and smelled of mildew. Not to mention the cob webs in the corner and filth on the bathroom walls. Don't judge this book by its cover
Rooms are big, clean, good A/C working . nice Breakfast in the morning. I have be staying at this hotel for last 2 month and employees are very helpful. clean pool . very clean and quite hotel my co-worker like it here very much. Internet work good.
Nice place, other than the cockroaches. The hotel seemed clean. The overwhelming smell of curry was a little nauseating in the hot humid climate. Other than that it was fine. The location was great with easy in and out access.
OOn a busy, busy, Highway 77 in the South Texas Brush country is a BW Plus that has only one drawback, No Elevator! but it is only a two story property. For me and all the stuff I carry around with me, tht dont work, but for normal folks with a clothing bag and hanging clothiong, no problem. Rooms are very nice up to date, with all the expected amenities, Fridge (no freezer), micro, coffee maker, nice large TV, cmfortable bed but I chose the slightly or medium hard one, worked out ok, I did not check to see if theother one in room was softer. Nice pool area in the front past the parking area and fairly country like surroundings on the North side of town. Folks are friendly and went out of their way to help me get a room downstairs as initially I was put on floor # 2. I do not like lugging my ice chest (traveling kitchen) up the stairs with everything else I do not leave in my vehicle - saves my windows from getting broken! You never know who is checking out vehicles in a parking lot while you are asleep in a strange town that you do not know anything about. So, I bring anything of value in with me at all times. There are those that will break your windows for a Yeti cooler or a computer or a camera etc., etc., etc. Just don't tempt them, I have had co-workers learn that the hard way! That was your safety lesson for today and nothing of the saort happened in Refugio, it was a pleasant stay quiet and comfortable. Stop in, probably the best place in town and make your reservation as it is full when you get up in the morning.
Our business travels extensive and this hotel exceeded our expectations on every level. Friendly, fast service with a clean breakfast area. Comfort is a plus as well. Will be staying here for a few months and look forward to keep coming back.
The front desk was nice service. The room was great and breakfast was good. The person taking care of the food area didn't speak English well But I was able to somewhat understand him. There were several food items they were suppose to have and didn't. When I asked him, he said they won't be offering that food that morning...
Awful experience at this Best Western! DO NOT STAY HERE! Worst experience I ever had in any hotel! Front desk man had terrible attitude. We were moving from another state and we had bunch of stuff, just to find out there is no elevator. Beds were okay, but not that comfortable. Breakfast was AWFUL, everything was cold, no orange/apple juice, no food was left at all, when asked the front desk man for at least “hot” coffee, he seemed angry and frustrated!! Not worth for above $100 per night. We will never stay here again! STAY AWAY FROM THIS PLACE!
If I could give this place zero stars I would. The manager which I believe is the owner is a very rude person. I will never stay here. I can't believe Best Western continues to let this manager/owner operate their franchise.
Always a pleasure staying here, like staying with old friends.. Clean rooms, lobby and always helpful, we stay here every year we come back. We will come back here next year on business like the last three years.
I wish that I could leave a review of a zero. My sty was the worst thing that could ever happen. First of all I used points it was supposed to be 10,000 because of the promo. So I was going to stay 2 nights. Then I needed a second room. I told the guy he said yes I have one. I went to go get my purse while my friend was at the desk. And by the time I got back he told me that the room he thought he had wasn't there. I told hime that I was going to be sleeping on the floor, and I was not sstaying the second night. He told me that he would change it. I went to the desk in the morning to tell them I was out and that the took 20,000 pts. The manager told me that they would not return the points because my reservation said I was there for 2 nights. I told him again that I was not staying 2 nights and sleeping on the floor. He said I don't have housekeeping to clean that room so you are staying 2 nights. Again I repeated that I am not staying here a second night. I left. Returned a couple hours later because i forgot something. The manager said it is now after checkout so he cannot check me out because i didnt bring him keys when we spoke earlier. I told him he hasn't heard the last of this and walked out the door. I called my Best Western rewards when I retuned from vacation. they informed me that the hotel took 20,000pts and charged my card for the stay. I am livid DO NOT STAY HERE. Go just down the road to Portland. They have a very nice Best Western there.
This place was ok but if I had to stay here more than one night then I would not recommend. The first thing I saw when I had to walk up to the second floor was small bits of paper trash on the floor, and the trashcan overflowing. The room was nice inside but as far as sleep quality the walls must be paper thin. I could hear road noise all night while trying to sleep and the HVAC system cycled on every 5 minutes. I will say that the location was key to my trip which worked well for me.
Excellent customer service by everyone at this hotel as always. Staff is always so welcoming and helpful. Remembers everyone by name and does whatever they can to help you during your stay. Highly recommended.
The owners of the hotel are excellent people, thanks to them we always have a room to stay in a very small town with not that many options of hotels. The rooms are nice and clean! Breakfast is the same as others hotels.
BW is by far the place to stay when visiting Refugio. The staff is super friendly and customer service is their priority. Breakfast is good for a quick grab and go. I understand permitting issues & cost could be an issue for there not being elevator, but heck it's only 2 floors!
I was in my hometown of Refugio to celebrate my 60th Birthday. I could have stayed with family but I preferred to stay at the BW Refugio. The manger, his wife and their whole staff are always courteous and professional. Between family, friends and me. We had 7 rooms reserved. We enjoyed relaxing hours in the pool and the water was AWESOME!
Clean hotel, however they don't mention they DO NOT have an elevator until they give you your key to check in, so plan on hauling your luggage up a flight of stairs, or stay on the first floor. We were in town to visit 2 grandchildren and brought them to swim, and found out not even 1 guest allowed, disappointed.
Clean, comfortable and very nice. Staff was pleasant and rooms were promptly cleaned at 11 after check out. Free WiFi that worked at a good speed. Free breakfast of cereal, bagels and fruit. Would recommend as a cheap alternative to staying in the city.
This is a highly recommended hotel as it is always very clean and the staff is very friendly. We have stayed here over Thanksgiving and Christmas for the past two years and never have had any problem and very satisfied with this hotel and its great location to area amenities.
When ever we are traveling to visit friends and family in McAllen we often make this our pitstop after traveling from Lake Charles, La it gets quite busy around 10 PM on when more travelers start coming in to rest. It is right off the main highway which has lots of traffic but once you get into your room you would never know this because it is very quiet and always clean the breakfast is just all right but it is enough to get you going so that you don't have to stop and buy any. The staff is nice and accommodating, I would recommend staying here.
Our family was in Refugio for a surprised birthday party altogether we rented "8" rooms. No complaints from us! Top notch courteous staff, clean rooms and the beds are extremely comfortable. Hands-down the BEST hotel to stay in when you visit Refugio!
Excellent customer service!!!! Entire staff makes every stay very enjoyable. They are all very helpful and make you feel very welcomed. I stay about once a month at this hotel and I've enjoyed my experience every time.
It's the best in town, BUT!! If you can't carry your luggage upstairs go stay in Beeville or Goliad. This place doesn't have an elevator!!!!!! Rooms are nice & clean. I asked for a 1st floor room without knowing there was no elevator. None available says the clerk, so I settle for the 2nd floor, room wasn't ready, no biggie, that is until we returned exhausted late that night. While I was loading the cart with lots of luggage & about 5 large buckets of fresh flowers with assorted equipment, the wife goes in with a load of hangup clothes, asking where the elevator was. A new clerk was on duty & she said no elevator, really. My wife handed the key back & said we can't carry all this up the stairs & back in the morning (we're old). The clerk immediately gives us a first floor room, we gave her a fresh long stem rose. We were in town for the funeral of my sister in law, my wife (her sister) was making the casket piece & 6 other easel arrangements. WHY wasn't I given a first floor room when I asked? Total occupancy that night was maybe 10 people, some who shared a room. Who builds a 2 story hotel without an elevator??????? If the room wasn't nice, this would be a 1 star review!
This past weekend was coming homing in Refugio therefore the BW was full because Refugio High School Execs were in town to attend the festivities. The BW is always my 1st choice when I visit my hometown. No matter how busy the staff are they always make you feel welcome and the rooms are very clean.
My experience was great at the Best Western. I travel a lot for work so I'm pretty sensitive to the cleanliness and comfort of hotels I stay at. The room I stayed at was clean, as was the bathroom. The staff were very helpful and nice. I would recommend staying here.
Great service average rooms quite and comfortable, I've been staying in Best Westerns for business purposes a lot and would not change my choice of pick. I would however not use these hotels for personal stays.
The hotel rooms, lobby & pool are clean and pleasant. Only downside is no elevator. Breakfast was your basic pastries, oatmeal, cereal, waffles & yogurt, juice & Coffee. Room was a good size and the bed was comfortable.
In my last review of the Refugio BW I wrote a bad review. Based on what I thought was a charge for a cancellation which in fact was not true. It was a mistake made by my bank. Unfortunately, by the time I discovered the error I had already submitted the reviews. I sincerely apologize to the manager and his team. I tried to correct the review however neither the BW or the Trip Advisor links would allow me to correct it. My stays at the Refugio BW have always been pleasant and I look forward to my next visit.
We were in the area for business and were very happy with our stay. The room was very clean and a lot attention to detail. Very quiet even though it was pretty busy. The employees were happy to help with any questions we had. Coffee was available 24 hours which was very nice.
Stayed here by accident - traffic was lined up. Pleasantly surprised - very clean and comfortable. I did think the price was a little high for a small town with no specific attractions. I would consider staying again on route to another destination.
I booked my room online just hours before arrival, relying on the great reviews I read on Tripadvisor, I feel as if I were taken for a ride. Upon arrival I was "greeted" at the desk by a woman with a scowl on her face, covered in arm tattoos when she finally looked up at me she just snapped "what can I help you with?". It was after 4:00 in the afternoon, I was wheeling luggage and a brief case, what did she think I was there for, to sell her girl scout cookies? I told her I was there to check-in as I was digging my credit card out of my wallet she snaps (with an attitude) "I need your drivers license and form of payment". I honestly felt as if I had greatly inconvenienced her in some way. Then, after clicking away at the computer she snaps again; "Your on the second floor and the elevator is broken". At this point I just about lost it. I just said; "Is it too late for me to cancel?" To which she replies with even more attitude: "Is there a reason you can't climb stairs?" I had to look away and take a deep breath before replying "Yes, I don't want to". Then she says; "You booked online so I'll have to charge you the full amount anyway". Before I could really let her have it she comes back with. "I have a room on the first floor but it's handicapped". I took another deep breath and said; "That's fine, I'll take that". Again with attitude as if she'd been saving that room for her own mother or something she checks me in. This is where we get into the nitty gritty. The bathroom has literally got cob webs behind the toilet. There is a light outside my window illuminating the façade of the building and even with the black out shades drawn it was like a lunar eclipse with the corona of the sun coming all around those drawn shades. My favorite part? The door at the end of my hallway was not locked. Despite having the obligatory sign saying "guest must use room key" the door was completely unlocked. I have a new job that will be taking me to this county 2-3 times per month but I will gladly drive 30-40 minutes out of my way NOT to stay at this dump!
I am a bird watcher and I want a place that is easy to find, has great beds and is quiet. This place fits all those criteria. It sits right on route 77, and even with a room facing that road, no noise!
I have stayed in all kinds of hotels in 4 different continents, this stay was great from the moment I checked in to the moment i left, the staff is pleasant and helpful, the rooms, beds, pillows, restrooms are in excellent condition, I would stay here every time I am in town
This motel was very comfortable. The internet had a strong signal. The best I have ever gotten away from home. It is located close to town with easy access to the highway. The beds were firm but very comfortable. Stay on the first floor if possible. There is not an elevator.
Had to go to Refugio for a funeral and was told that the Best Western was by far the best place to stay and they were right. We drove past several other options, that will remain nameless, and they were not near as nice looking. The Best Wester was nice, clean, comfortable and friendly. If I ever have to go back I will for surely stay here again. It is on the edge of town on the highway so if you do go there my only tip would be to ask for a room on the backside of the hotel to cut down a little highway noise. Other than that it was a great place and a great night sleep for a great price.
We were really happy to see this best western on the cold and rainy night of jan 1st. We had a good reception and a large, warm room to start this year the right way, away from home. Thanks a lot Hoping to see you again.
Easy access; good parking; the staff are friendly and helpful; the rooms are clean, comfortable, and everything works...Refugio is a fine place to stop off on a trip, with a good restaurant called Gumbo, and a good HEB grocery store...
courtesy and good services and cleanness rooms ,Rooms are comfortable and spacious room, truck parking, computer and printer station are available 24 hrs. fitness center available I try use it but got no time
I almost clicked average but I just couldn't bring myself to do it. s. We had ants in our room. Guest services moved us to another room and gave us a 20% discount but I really wanted a free night. There is no elevator in the hotel so we went from the first floor to the second floor lugging around our coolers, luggage and everything else we brought with us for our family reunion. But to be fair, the room we got on the second floor was nice, neat and clean.
Everything is clean and breakfast is okay. Not really a hot breakfast but still good. Has a reasonable size pool as well as a single computer business center. The gym is avg also and usually very peaceful & quiet. The rooms are a good size but rm 214 is huge!! Its a king room but well worth getting for the extra room and no extra cost
This was a wonderful place to stay, the rooms and service was excellent. and the town is so pleasant you can take a walk or ride and the locals make you feel like one of them.. i would go back for sure with family and friends or even solo.
Good service but did not accept CLC need to improve on WIFI service it let me down on several occasions. I could not get on for a week at one point in my stay. The business center kept having problems with air conditioning it was very uncomfortable to work in at those times.
Not much to choose from in the area so this one is definitely the nicest. The breakfast is OK but there are lots of fast food restaurants in the area where you can get a hot breakfast if you don't like the free one served here. Beds are somewhat hard but the room was pretty clean and the staff is friendly.
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