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Best Western Plus Hotel Hilltop Inn, Redding

4.0/5  - basé sur 972 notations.
2300 Hilltop Drive, 96002-0508, Redding, United States - Voir l'itinéraire

Découvrez la beauté de la région de Shasta Cascade, en Californie du nord, en séjournant au superbe BEST WESTERN PLUS Hilltop Inn. Situé juste à la sortie de l'Interstate 5, cet hôtel trois diamants AAA de Redding, en Californie, est pratique et confortable et convient aussi bien aux touristes qu'aux voyageurs d'affaires. Le BEST WESTERN PLUS Hilltop Inn est à quelques kilomètres seulement des magasins, restaurants et grandes entreprises de la région telles que l'université de Simpson, Bethel Church, Dignity Health and Driscoll Strawberries. Il est également l'endroit de détente parfait après une journée passée à explorer les nombreuses activités de loisirs de la région. Le parc d'exploration de Turtle Bay, qui comprend le musée de Turtle Bay et la stupéfiante passerelle à fond de verre de Sundial Bridge qui traverse la rivière Sacramento, est à trois kilomètres de l'hôtel. Les amateurs d'attractions aquatiques apprécieront les lacs de Shasta et Whiskeytown où ils pourront admirer des paysages spectaculaires tout en s'adonnant à divers sports et activités nautiques tels que canotage et pêche à la mouche. Les amateurs de randonnée pourront profiter de plus de 130 kilomètres de pistes pavées et naturelles. Cet hôtel de la Californie du nord offre 114 chambres haut de gamme, décorées avec goût. Profitez des nombreux équipements et services de l'hôtel incluant petit déjeuner buffet chaud gratuit, Internet sans fil haut débit gratuit, centre d'affaires, centre de fitness, piscine extérieure chauffée et bain bouillonnant ainsi que C. R. Gibbs, notre restaurant primé, sur place. De juin à septembre, vous pourrez dîner à l'extérieur, sur le patio. Situé à Redding, l'hôtel offre également un vaste espace pour les réunions et événements, qui permet d'accueillir jusqu'à 100 personnes. Notre personnel amical est prêt à vous accueillir ! Réservez votre chambre dès aujourd'hui au BEST WESTERN PLUS Hilltop Inn !

Best Western Plus

Hotel Hilltop Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 972 voyageurs
Note attribuée
Excellent
459
Très bon
316
Moyen
112
Médiocre
61
Horrible
24
CONSULTEZ LES AVIS POUR
En couple En couple
312
En famille En famille
351
Escapade entre amis Escapade entre amis
61
Professionnel Professionnel
144
Voyage solo Voyage solo
62
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Very Impressed by this Best Western!"

5
26/07/2018

My husband and I spent one night here while on a road trip and were impressed right away by the hotel's appearance and staff. It's located right off the highway for easy access. Everyone was friendly and efficient. The rooms have outside doors but there is an elevator to the 2nd floor. The lobby and room were attractive and well maintained. As a frequent traveler, I was particularly impressed that the tv remote had been disinfected and placed into a protective sleeve..the first time I've seen this done! When I checked the bed I found that the mattress was encased in a protective cover, and everything in the room was very clean. They also provided 2 luggage racks, which is a rare thing. The AC worked well, although it did make a light rattling noise but not too annoying. The bathroom did not have a fan, so it got a bit steamy after a shower. Bedding and towels were quality, there was a microwave, small fridge, large flat screen tv, and a Keurig coffee maker. The bed was comfortable with plenty of pillows, albeit a bit softer than we like. Even though our room was just down the corridor from the pool, we had no trouble with noise. We particularly enjoyed the hotel's inner courtyard with pool, hot tub and seating, surrounded by colorful planters and landscaping. A free breakfast buffet was served in the attached restaurant, and it had a great variety of choices for everyone. Lots of seating and attentive staff. (2 egg scramble choices, fresh fruit, bread selection, French toast, oatmeal, bacon, sausage, etc.) We were very impressed. We would definitely stay here again if in the area.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words we are so happy you got to enjoy the amenities. Hope to see you on your future travels!

"Northern California trip"

4
24/07/2018

When is it 107+ degrees outside and they knew the room was rented for the night, the thermostat should have been lower when we walked into the room. Took a while (hours)for the room to cool down. Also no refrigerator control that we could find. Clean, comfortable room but on the small side. Enough room for one night but if you are staying longer and want to spread out; this isn't the place you want. Bed was comfortable, TV worked well. Breakfast was an above average buffet for a Best Western. Older motel only two stories with a lot of steps, even for 2 stores. Could be harder on older or challenged folks. Finally, first time I ever saw a desk clerk check in two guests at the same time. He was very efficient!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding and yes Redding ca. weather can get up there. Sorry to hear it took a while to cool down room. Have a wonderful day!

"Excellent Place to Stay"

5
16/07/2018

This was the best ending to a vacation. This hotel and room was clean, the workers were courteous, friendly and helped whenever needed. The breakfast had a lot of choices. Well worth the money we paid for our room. If we are ever back in the area we will stay here again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response hope to see you in your future travels!

"Nice hotel"

5
16/07/2018

This hotel was very clean and the ac worked a little to well..definately kept us cool. Very happy with this BW. Bed was super comfy and breakfast was tasty. The front desk service was just standing very nice

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response hope to see you in your future travels!

"clean and well run older hotel"

4
12/07/2018

Our room was a little small and dated, but clean.The bathroom was also, but the water pressure was good and plenty of towels.Breakfast was good but could have been hotter.The pool was so clean that you could see your feet even at 8ft deep.The hot tub was clean and out doors. We loved the food at the resteraunt next door. Wifi was good also and we liked parking right outside of our room.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response and we hope to see you on future travels!

"Passing through northern California"

4
11/07/2018

The trip takes us through California heading for Yosemite. So Redding is a good stopping off point. The Hilltop BW is just off the Interstate and quite easy to find although the street is quite busy with traffic. The hotel is very nice and the staff are efficient and friendly. The room is standard size, neat tidy and clean. We used the pool and it was a positive experience although late in the afternoon when we arrived towels were a bit sparse. There is a restaurant attached but there are loads of eating places around the hotel so we plump for the Black Bear down the street (see other review). There is a pleasant breakfast but Mrs D is disappointed as there is no waffle machine. Despite this I would certainly recommend the place if you are making your way along the Pacific Coast and are looking for a stop off.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response we are happy to hear you got to enjoy all the amenities we have to offer including the Restaurant. We hope you choose us next time your in Redding.

"Exceeded expectations"

5
01/07/2018

Although we were in town for only one night, this Best Western was great for our little stop over. I Don't usually expect much from budget chain motels, but I was pleasantly surprised by this Best Western It had a very nice lobby with great staff at check-in (I'm terrible with names) who were friendly and engaging and did a great job of explaining all the amenities and directions to our room. The Hotel was extremely easy to get to off the I 5 freeway too. Our room was clean and very well stocked with towels and pillows. Wifi actually worked even though we were in the back of the property. Quiet property (after the group of firefighters who were hanging out at the laundry area went to bed at 11pm lol) Plenty of parking. Breakfast was great for a freebie included in your rate. Loved the biscuits and gravy! Not sure when we will ever be back to Redding, but I would definitely stay here again!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow! Thank you very much for your great review and we hope to see you on your future travels. Have an awesome summer!

"A Plus indeed!"

4
28/06/2018

I was pleasantly surprised that the Best Western has improved their hotel amenities and service. I normally stay away from hotels with the room doors facing the parking lot. This hotel was quite, clean and have a good restaurant on its property. The rooms smelled good, clean bathroom and the beds feel new. I'd stay here again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the awesome review. We are glad to hear you really enjoyed your stay hope to see you on future travels!

"Great stop off with good amenities"

4
27/06/2018

Another stop off on the way to San Francisco from Seattle. Mainly used as a break between what would be a long drive. A motel style residence with a restaurant and laundry facilities, all very easy to use. The resturant is typical American food and drink and the service is good too. The rooms are spacious and clean and offer good security with a safe and plenty of storage if you need it.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the stellar review! hope to see you on your future travels.

"Good place to break a journey"

4
17/06/2018

This is a comfortable hotel with useful attached restaurant and bar. Breakfast was included. We stopped one night while touring northern CA and left refreshed. Easy parking and quiet. We hit a cold spell at the end of May and didn't test the pool!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for your wonderful response. We hope you come back soon and get to enjoy our wonderful pool!

"Good Stop in Redding, CA"

4
05/06/2018

If traveling through the Redding, CA area you will have a good rest and great breakfast. We stopped late in the evening and were pleased there was room available and close off I5. Rooms are very comfortable and was surprisingly quiet so we hand a restful night. They have laundry on site which is a nice offerong. Continental breakfast is very good. Lots to select from for free or you could visit the onsite restaurant. All in all a good place to stop and rest.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review and we are happy you enjoyed your stay! Hope to see you soon!

"You can count on it."

5
04/06/2018

Traveling from north or south along I5 you can count on BW Plus hotels to provide consistent quality for a comfortable overnight stay. Close freeway access, clean, quiet and restful, with quality restaurants close by, if not in the same facility.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! thank you for the amazing review so happy you enjoyed your stay! hope to see you on future travels!

"Love this Hotel."

5
03/06/2018

Stayed here while attending a Josh Turner concert. Arrived early, swam, soaked up some sun. The pool area is incredible. Then the bed, linen, shower the room over all, excellent. Staff is wonderful and helpful. Great job again BW.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! thank you for the amazing review so happy you enjoyed your stay! hope to see you on future travels!

"One of the better Best Westerns !"

5
02/06/2018

We travel the I-5 corridor 4 -5 times a year and this area is the 1/2 way stop. This is a very pleasant stop and the breakfast is a great bonus !! Rooms are comfy, clean and quiet, what more could you want for a one night stay. And did I say breakfast is so much more than the usual breakfast. The check in staff is always friendly and cheerful too. Thanks, we'll see you again in a few weeks !

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response we are so happy to hear you enjoyed your stay and hope to see you on your future travels. You made our day!

"Great stay!"

5
01/06/2018

We only stayed overnight as we were passing thru but were very happy with the room and especially the helpful staff. The food in the restaurant was excellent. We would definitely stay again if we ever pass thru again!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for staying with us and giving us an awesome review! You made our day!

"Pets allowed, grassy area for them."

5
31/05/2018

We use Best Western most of the time, this trip we had our small dog with us. BW Hilltop gave us a welcome pup bag, our room was to the rear of the property where there was a grassy area. Awesome! Breakfast as usual was fantastic, this property you sit in their restaurant. HIGHLY recommend

"Great Experience"

5
26/05/2018

This is a very nice hotel. The whole experience was excellent. The employees were all very polite and helpful. The bed was comfortable. The room was clean and decor was really good. We were happy we chose this hotel in which to stay and will do so again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to hear your awesome response and am glad you really enjoyed all our amenities. Thank you for making our day!

"Very nice place to stay"

5
25/05/2018

We stayed there one night and it was very nice and relaxing. The staff was very courteous and helpful. The room was very clean and well lay out. The breakfast buffet was very good and had a great selection. We will stay at a Best Western again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review. We were so happy to host you and are glad you enjoyed our hotel and restaurant. See you in your future stays!

"Not up to BW standards"

3
23/05/2018

Clean rooms but very small, for even 3 people. The air conditioning worked but its was either too cold or not cool enough. Shouldn't be advertised as a BW Plus hotel. We would try another hotel if we returned.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so sorry to hear of the issues you had to deal with during your stay. Please reach out to me next time your in Redding I would love to give you a certificate to our restaurant. Rosie

"Nice place to stay"

5
21/05/2018

We had a very nice stay here and the staff were very friendly. A energizing complete breakfast was included with our stay. The bar and restaurant were a bonus, so we didn't have to go anywhere else for eats and drinks. All in all I would definitely stay here again and would highly recommend this to others.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review and so happy you got to enjoy the restaurant. Hope to see you on your future travels!

"Clean and modern"

5
15/05/2018

I was very happy with my stay. The lobby, rooms, and grounds were nice, clean, comfortable and modern; and the staff was amazing as well. The rooms look like the were recently updated. The beds were comfortable. It was nice to have a great selection on the TV menu. We would absolutely stay here again when visiting our family in Redding.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the incredible review. You made our day! We hope to see you on your future travels.

"Cleanliness"

5
14/05/2018

Excellent service, front desk attendant was very efficient. We checked in taking almost no time.The clean room, the internet all so comfortable.they have nice amenities with gyms and swimming pool.of course the good breakfast with good coffee make never forget.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review you really made our day! Hope to see you in your future travels.

"traveling on business"

5
10/05/2018

I was traveling on business and pleasantly surprised to find the hotel very clean and staff were friendly. There was an excellent breakfast buffet that was free with the overnight stay. I would highly recommend the hotel.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so Happy to hear you enjoyed your stay and definitely made our day! Hope to see you on your future travels.

"Great Hotel!"

5
09/05/2018

My wife and I stayed here only 1 night on our way to several National Parks in Northern California and Oregon, but we wish we could have stayed for several. The hotel is lovely, the staff is friendly and competent, and the rooms are nicely appointed. They have a beautiful heated swimming pool and surrounding patio area in which you can't help but relax and unwind. I think the highlight of our stay, however, was their included breakfast buffet. It is outstanding, and is located in their adjoining restaurant. The selection and quality of the foods was just great. Don't pass this place by if you need a place to stay in Redding.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy you enjoyed your stay and got to enjoy the surrounding National parks. You have made our day! Have a beautiful blessed day!

"Very well Appointed"

5
07/05/2018

First time we have stayed at this Best Western. Nice and comfortable room. Excellent check in staff. Very accommodating. Really liked have a very nice restaurant attached to the hotel. Rooms are very nicely decorated. Room was very clean. Also very quiet. Will stay at this hotel again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for such a stellar review. We look forward to your next visit!

"Get new Beds"

3
06/05/2018

We were in town for a bike race hoping for a good nights sleep. We were in a bad location next to stairs.The beds and sheets were a no go for the price of the room, nearly 200$ That being said everything was clean and the staff was nice. It was convenient to have the restaurant next door. The hotel is old but the rooms redone. I would not stay again as the price was to high, when i pay 200$ a night the beds, sheet and pillows are perfect. Thats what i look for in a 5 star hotel.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We appreciate your response which will in turn help us correct correctable issues Thank you!

"REDDING CAR SHOW"

4
30/04/2018

Nice hotel, Great breakfast was included. Perfect location for the car show cruise. The only disappointment was the parking lot security provided for our cars and trailers. Two out of three vehicles we traveled with were broken into. Long drive home without a window. The damage to the body of the vehicles was not good. We were specifically told security was provided for our vehicles and trailers and that did not appear to be the case.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We apologize That your cars broken into. Security does drive through the parking lot of the church during these times. We are glad you got to enjoy the hotel and restaurant. Again we are terribly sorry about this issue.

"Friendly staff"

5
29/04/2018

We stayed here for Kool April Nights 2018. Very friendly staff, pool was clean and well maintained, rooms have mini frig but no micro. They provided us special parking for our classic cars with security for the day of cruise. Very pleased. Free breakfast was good and onsite Resturant and bar

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your awesome response you made our day! Hope to see you next year here for Kool April Nights?

"Great Hotel & Location"

5
15/04/2018

We always enjoy staying at the B.W. Hilltop in Redding. Conveniently located, great value for the rates. Always friendly out-going staff and clean/neat room. Fine dining restaurant in-house. We always stay there when in Redding.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your awesome response you made our day!

"Step back in time"

3
14/04/2018

Registration process & personnel, room cleanliness & bed comfort- excellent. However, it wasn't until the next morning when I asked the age of the hotel due to 1980s dated room appearance, was told we were in the old section. The second building had just been updated & room were exceptionally nice. Hint taken, when we book again, which we will, ask for the remodeled or ‘deluxe' section. An absolute must is the associate restaurant, C. R. Gibbs.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for responding. We would love to get you in our newly remodel rooms on your next stay. We are so happy you got to enjoy all the amenities. Your review made our day!

"BW Stop on the Way South"

5
13/04/2018

Great location right off freeway, but not subjected to freeway noise. Great restaurant on site and free breakfast the next morning to get your tank filled up and get your motor running. Will definitely stop here again if passing through.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the awesome review and we hope to see you on your future travels.

"Guaranteed Room"

5
07/04/2018

Once you have made a reservation they don't cancel it due to the fact you are a local resident and then not let you know its been cancelled! They were great at Best Western. We were able to sneak into one of the last two rooms at 5:00 pm on a Friday, the weekend of Easter, and the beginning of Easter Break.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the kind words you have made our day!

"decent hotel"

3
23/03/2018

Room hard to find. Smell of cigars in room, but desk clerk changed our room promptly. Didn't like the set up of the rooms, with door to inside hallway hard to find (and didn't get good directions) and walkway in front of our room that caused noise.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding . Have a great day!

"Satisfied"

5
14/03/2018

First time at this hotel, but it will not be my last . Overall the hotel was excellent ,and the staff went out of their way to ensure all of my needs were tended to. I thought the food was excellent!!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to hear you enjoyed your stay and thank you for the awesome review! hope to see you on your next stay in redding.

"Road trip PORTLAND to TUSCON"

4
11/03/2018

This is our second time staying here. The rooms are clean and comfortable. The breakfasts are great. No skimping on anything. The one downside is the freeway noise but I suspect all the hotels along that street have the same issue.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for such a stellar review and especially happy you got to enjoy all the amenities of our hotel and restaurant. You have definitely made our day and the front desk will be ecstatic to hear of such an awesome review. See you soon!

"There is no hill for this hotel on Hilltop Drive, ha!"

4
04/03/2018

This hotel offers a marvelous buffet breakfast. I can't think of anything that was missing. The rooms are typical BW/HI etc type but we did not need anything else. They were nicely appointed with pleasing decorations and amenities. The hotel has a restaurant open to the public which is very popular. I thought the rate, which totaled $130 after taxes was steep. Otherwise, parking is in front of your room most likely and lit at night.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"1 night at the BW"

5
24/02/2018

Very comfortable and accommodating. They made the best sausage on a Monday morning! It is buffet hot gourmet breakfast that comes with the stay. Staff is very accommodating. Wonderful staff. Swimming pool looks great but it is outdoors and the wrong time of year to use it.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for such a stellar review and especially happy you got to enjoy all the amenities of our hotel and restaurant. You have definitely made our day and the front desk will be ecstatic to hear of such an awesome review. See you soon!

"Comfortable "

4
20/02/2018

Stayed here many years ago and remembered to stay again if ever passing thru. Clean. Beds nice and comfy. Doors face outside which is our preference. Stayed on side facing freeway and couldn't here it. Quiet stay. Best part is the free breakfast in attached restaurant!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for allowing us to host you and especially for the awesome review. Hoping to see you again soon! Have a beautiful day.

"Rooms are very loud "

3
12/02/2018

Adequate room, comfortable bed, clean enough. Dog friendly and location is good with places to eat, stores and easy on and off the road. Unfortunately, the highway is extremely loud and kept the dogs awake and us most of the night. Insist on a room on the other side of the building.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding and we apologize for the noise from the freeway. We do have rooms pet friendly away from freeway and we will be able to take care of you on your next stay.

"Outstanding Hotel!"

5
04/02/2018

My wife and I stopped here for the night and was pleasantly surprised by the beautiful hotel. It had some minor construction during our visit, but it was clean, very comfortable and quiet. The checkin was very fasr and the young man was very professional. He foud my guest rewards number and made sure to offer me the rewards for being a Platinum member. The room was very clean and roomy. There were plenty of towels for the night and they were very soft. There were plenty of soft pillows for both myself and my wife. Being in business, I needed the wi-fi and it was easy to connect to and was pretty fast. In the morning, we checked out and went to the breakfast bar. This was not your typical food bar. They have a restaurant on site and had plenty of hot food items. Normally, we do not eat the hotel breakfast, but we really enjoyed this breakfast. This will be our future hotel when we travel again! Oh, there was a local Black Bear Diner a block away with gas stations nearby too. Very handy spot to rest!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for such a stellar review and especially happy you got to enjoy all the amenities of our hotel and restaurant. You have definitely made our day and the front desk will be ecstatic to hear of such an awesome review. See you soon!

"Good stay"

5
29/01/2018

Enjoyed our stay. Easy access off I 5 when heading north or south. This was our 2nd time staying here and enjoyed it as much as our first time. We only hoped breakfast wounld open before six as we had to be on the road early.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thanks for the feedback, we are so pleased you had a good stay with us! Next time hit us up for a grab and go breakfast they are available before 6 am. Thanks Again

"Terrible"

1
29/01/2018

Pillows stunk so bad I had to use my own from my car. Requested replacement for the two nights I was there, but was ignored. They were disgusting! Free breakfast was bad! Soggy waffles kept in a warmer? Who does that? Bacon sitting in grease! Hotel would not price match even though advertisement said they would if room was found cheaper elsewhere.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We apologize for your poor experience and will be working to assure this does not happen again. Thanks for the feedback.

"Very nice people "

4
06/01/2018

Very friendly and helpful staff! The rooms were very comfortable, newly remodeled and they had a great breakfast. The breakfast had a wide variety of food and everyone in my (picky) family was very satisfied and ready for our long day of hiking. We recommend this place for families, couples or anyone needing a good nights rest and a great breakfast to start your day.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to hear you really enjoyed your stay especially our remodeled rooms and restaurant which is amazing! We hope to see you on your future travels we would love to host your family again!

"Nice Hotel with friendly staff"

5
06/01/2018

Stayed here the night on our way up north. This was a very nice hotel with an excellent breakfast buffet and super friendly staff. Didn't use the weight room or the pool, but I did take a look and they were very clean looking and the weight room had everything for a full workout.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for such a great response! We hope to see you on your future travels.

"I would stay here again. Great restaurant right on site."

5
04/01/2018

Lovely room with ample space and great decor. Central to all activities. Easy to get around. I did not arrive early enough to use the pool, but it was clean and well maintained. The restaurant was on site and very nice.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for an awesome review! and hope to see you on your future travels.

"Spot On"

5
03/01/2018

I'm business consultant, I notice things. I noticed that every aspect of my stay was excellent. I slept well in a comfortable bed. If there were options for pillows, that would have been amazing. Thank you.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for a stellar response and are so happy you got to enjoy all the amenities. We are in the process of changing our pillows. We hope to see you on your future travels!

"Good place to stay when attending the Civic Auditorium"

5
02/01/2018

Stayed here New Year's Eve so wouldn't need to drive home after attending a function at the Redding Civic Auditorium. We had a great dinner at the adjoining restuarant, C.R. Gibbs, and were just a few minutes drive to the auditorium. The hotel was one of the nicest Best Westerns I have stayed at and was extremely quiet for the number of people there and closeness to I-5. When staying at Redding, this is definitely where I will be.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
So happy we were able to host you while you were in town for New Years. We hope to see you on your future travels....HAPPY NEW YEAR!

"Very good"

5
01/01/2018

We enjoyed our stay. We slept well. The breakfast was amazing!!! The pool looked inviting, but it was too cold to use it. The room was very comfortable and the beds were comfortable. Everything in the room was in good working order.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the stellar review we are so happy you enjoyed all our amenities and hope to see you on your future travels! Happy New Year

"Travel"

5
29/12/2017

A very nice place to stay. I would recommend it to anyone. The wait staff in the lounge was exceptional. The breakfast was much better than you are likely to find in most hotels. Very delicious but could have been kept a little warmer.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for responding and giving us an awesome review! So happy you also enjoyed our restaurant. Happy New year!

"Comfort for the right price."

4
27/12/2017

The room was very comfortable but outdoors. With small children I was worried about safety. Would have been nice to have a room indoors. Breakfast was okay.Decent selection of items but limited. Would be nice to have fresh fruits and some additional breakfast items like pancakes and sausages but for the price of was a good deal.

"Convenient Location"

4
26/12/2017

Location of the Hotel is very convenient...we had enjoyed the stay. Staffs are good, Rooms are specious. The restaurant is decent we had great breakfast. Good to stay while you are in Redding .We really enjoyed our staying here.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the stellar review. Hope to see you on your future travels!

"Exceptional restaurant and lodging"

5
16/12/2017

What a treat to find this gem of a combination while visiting Redding. The Best Western is fresh, even undergoing neighboring construction. The restaurant does not disappoint. Menu had healthy options, decor inviting, staff outgoing and friendly without being intrusive. Steakhouse salad was amazing (with bits of candied bacon!!!). Yum.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the stellar review and yes the steakhouse salad is one of my favorites too. We look forward to your next stay with us! Happy Holidays

"Great stay"

5
16/12/2017

Good rooms, great breakfast, friendly staff. Adjoining restaurant is decent and has a good bar, conveniently located on hilltop drive , large parking lot, I would stay here again the next time I am in the area

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We appreciate your comments and look forward to your future stays with us!

"Great stay"

4
15/12/2017

As usual this was a great stay. The bed wasn't as comfortable this time but the staff and hotel are great. We wee here to visit friends and enjoyed our time. We always stay at this hotel when we com to Redding

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow thank you for the great response and I will let housekeeping about bed. We hope to see you on your future travels!

"Good Stay at BW Hilltop"

4
09/12/2017

We've visited Redding three times to see friends that live there and every time we've stayed at the BW Hilltop. Very nice and breakfast and dining at the attached JR Gribbs restaurant are great. Will stay at the BW Hilltop the next time we visit Redding.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much the the great review. We are so happy to host you while visiting friends in Redding and hope to see you on your future travels!

"Nice hotel close to I-5"

4
07/12/2017

We chose this hotel because it is close to our route on the way back to British Columbia. This is the second time we have stayed in the hotel. It is great for traveller because the restaurant is right in the hotel and the food is good. The hotel rooms are clean and the lobby is fine but they were doing some reno when we were there this time. Good stay

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for staying with us again! and we see you enjoyed our amenities and hope to see you again on your future travels.

"Over-priced and does little to add value"

3
03/12/2017

This hotel lacks the necessary,interested front-end staff that are enthusiastic and interested in the traveller and their needs.They are unable to upgrade my room yet offer little explanation as to why.If there are no better rooms left,then say so and try to compensate the diamond level with some extra points to keep them interested in returning in the future. Not impressed and not in the Bestwestern tradition regarding customer service!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are very sorry about your stay and would love a little more information to look into your reservation. We do apologize and I will be looking into this matter. We do pride ourselves in superior customer service and recognizing our Elite Members and this is unacceptable. If you could call me with more information I can look into this matter further I do not have an email or last name for you on the Trip Advisor site, sorry. Rosie 530-722-2280

"A very pleasant stay at a very pleasant hotel."

5
30/11/2017

This hotel was clean, well-kept and the staff was helpful. It is one of the best BW Plus places we stayed at this trip (we stayed in 4 this month and 4 last month). The restaurant food was great, and the morning breakfast buffet was outstanding. Thanks for a very pleasant stay.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so very much! Your kind words have made our day, we are so pleased you had a good stay with us and we look forward to seeing you again in the future.

"Very Good"

5
29/11/2017

Quick check-in process, excellent accommodations, excellent breakfast in a specious restaurant area. Comfortable king sized bed. Clean room. Location of the motel was close to I-5 freeway access. Overall was a very good experience.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so very much! Your kind words have made our day, we are so pleased you had a good stay with us and we look forward to seeing you again in the future.

"A gem of a hotel"

5
29/11/2017

We were pleasantly surprised to find such a great hotel at a reasonable rate. Rooms were spacious and clean, staff was great, and the restaurant was absolutely fabulous. We highly recommend the Best Western Plus Hilltop Inn. It is the nicest Best Western we have found on our travels.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!!! What a stellar review. Thank you for responding and enjoying all the amenities and yes breakfast is fantastic!

"Great Breakfast"

4
29/11/2017

The breakfast is a smorgasbord with nicely prepared eggs, bacon, sausage, breads, hot cereal, juices and coffee. The bed was OK and I am not sure why were were put in a handicap room, but it clean and a huge bathroom.

"Overall a good experience"

4
28/11/2017

Overall a very good experience. Room was clean, the staff was courteous and professional. My only complaint is that the room lacked a microwave. I would stay there again. I need 30 more characters, so...

"Nice qually property"

4
22/11/2017

Overall satisfaction is pretty high for this property. I was able to have two good meals on site, room was to be expected, sleep in bed was good, fitness center was adequate & heated pool very nice, parking not a problem and friendly staff inside and outside.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your awesome review we believe in superior customer service and we are so glad you were able to enjoy all the amenities. See you on your future travels!

"Great Stay at Hilltop Best Western in Redding, CA"

5
20/11/2017

The check in lady was very very helpful, but do not have her name. Also the waitress and cook helpers in the attached restaurant (C.R. Gibbs American Grille) were also very good. In fact when I ordered the calamari for dinner, the guy from the kitchen came back and said they were out but that I could order something else, when the waitress brought out the menu he came back and asked me if I could wait about 15 minutes if they prepared a calamari dinner fresh. I said yes and so they brought me my original request with about half as much more than a regular size of the calamari dish and also gave me a free beer while I waited. Great staff and great restaurant staff and food.- a great place to stay and eat! We will surely return again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy you enjoyed your stay and we were able to host you. I will let housekeeping know about the carpet issues. Hope to see you on your future travels!

"nice hotel, just a couple problems"

3
17/11/2017

good bed, nice room, good service, convenient locations. Best Western has really stepped up it's standards and we will continue to stay at this chain. There were a couple of stains in the carpet which should be dealt with, but we slept well.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy you enjoyed your stay and we were able to host you. I will let housekeeping know about the carpet issues. Hope to see you on your future travels!

"Excellent Place to Stay"

5
17/11/2017

This hotel was comfortable and well decorated. It was slightly cold, and the heater worked well. It was on a wall thermostat. The restaurant attached provided an excellent breakfast, with many choices, as well as a stylish, delicious dinner.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Toni"

5
15/11/2017

This was one of the best Best Western hotels we have stayed. Convenient to all our needs. C. R. Gibbs restaurant was exceptionally good with excellent service. Will definitely stay there again in January.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow thank you so much for the great review! we are so happy you enjoyed our hotel and restaurant and look forward to your future stays!

"housekeeping problem"

4
13/11/2017

House keeper walked in on my husband and I naked. it was 10am. Check out is 12. why do they come early and wake you before check out time? Its not right. I told the lady " were still here" when she knocked.. she still came right in. I'm soo mad about that. but other then that.. we love the hotel.

"Best Place to Stay in Redding"

5
09/11/2017

This is the only place I stay when I am in Redding. It is in a central location, clean, comfortable rooms, great restaurant and awesome staff. I am often in the area for work, and I have had no issues whatsoever when I have stayed here.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to be able to accommodate you and are happy you got to enjoy the amenities. Hope to see you on your future stays!

"Freeway Noise"

2
08/11/2017

Hotel has a nice appearance, a restaurant attached, attractive rooms and a great breakfast, BUT the freeway Noise is horrible! Do not get a room on the backside of the hotel! Choose carefully! Breakfast buffet is excellent!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are sorry to hear about the freeway noise and we will gladly upgrade you away from the freeway on your next stay. It seems you enjoyed our property and restaurant and we are here to help.

"Best Time of Year for Redding!"

4
07/11/2017

This is an excellent Best Western facility with a great restaurant attached (C.R. Gibbs American Grille). The name "Hilltop" refers more to the name of the street that it's on than to any geographical location. After all, this is Redding. Not a lot of hills to have tops around here. Our room was clean, quiet, reasonably spacious, and had all of the amenities we could have wanted. The desk staff was helpful and friendly.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for responding and we value your opinion. We are so happy you got to enjoy our facility and restaurant. We pride ourselves in superior customer service and hope to see you on your future travels!

"Loved the on-site restaurant!"

4
04/11/2017

Redding wasn't our destination, just a place to spend the night on a long car trip. I've had very good luck with BW, Plus hotels in the past so we decided to try the Hilltop Inn. I really liked everything. After a long day of driving I just love being able to walk down the hall to a really nice restaurant and bar. The food and service were great. The only reason I didn't give the hotel an excellent was the fact that our room (with 2 queen beds) was a little small. But, everything was clean and nice and fine for just a sleep over. I would stay here again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! thank you for responding with such a great review. We take pride in our hotel and restaurant and so happy to hear you enjoyed them. Hope to see you on your future travels.

"Coming home from Elk hunting"

5
03/11/2017

After 2 weeks of hunting Elk in snow, sleet, hail, rain and below freezing temps I was ready for a shower and good nights sleep. The overall appearance of this Hotel was excellant, inside and out. Staff friendly and with smiles on their faces. Atmosphere in the lounge and restaurant were clean, fresh and relaxing.! My room was clean , furniture, etc were nice, comfortable and new.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
hank you so very much! Your kind words have made our day, we are so pleased you had a good stay with us and we look forward to seeing you again in the future.

"the Best hotel ever."

5
31/10/2017

I have enjoyed myself and was always comfortable and safe. The staff are all team players. I love it here wish I could stay with all of them here forever. It is our honeymoon. Some shops within walking distance that is great increases encouragement to walk and see the sights. Hilltop is great and so was the Lodge in Oregon..

"Redding still has it."

5
30/10/2017

Redding is a great place. Outdoor activities, restaurants, and shopping. The Best Western on Hilltop is the place to make your stay in Redding your base. It is close to freeways for transit to the outdoors. It is close to many restaurants whether you want sit down dining, or need to grab a kick bite.

"Very nice"

5
30/10/2017

Redding BW Hilltop is very nice. CR Gibbs is a great place to eat and their breakfast was wonderful. It is very close to shopping and plenty of other restaurants. A short drive to Sundial Bridge the convention center and not far from Lassen Park and Mt. Shasta. Always our choice when in Redding.

"One of the Best!"

5
29/10/2017

One of the best Best Westerns we have ever stayed at! Definitely the best complimentary breakfast we have ever had at a Best Western. Nice, clean room, very comfortable bed and friendly, helpful staff.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Quick over night stay"

4
29/10/2017

We were on our way back for Oregon and stopped here to rest for the night in the way Home. Staff very helpful. Restaurant was very nice. Breakfast was set out very nicely good variety and good food. Would stay here again

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Excellent stay"

5
23/10/2017

This Hilltop Dr Best Western is one of the nicest hotel stays that I've had in Redding. The rooms were quiet and updated and clean, bathroom area was spacious. Bedding was comfortable. The front of the hotel is fun and inviting with an outdoor firepit. The best part of the whole stay is the fantastic Breakfast Buffet. It has a fantastic hot buffet. The egg dishes were so good! And so were the meat choices. The staff are super helpful and keep the area very clean. I

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Best Best Western"

5
23/10/2017

This was the nicest, cleanest, best breakfast & best value of all the Best Western's that we experienced the first 10 days of our trip. The breakfast was especially impressive with a wonderful egg scramble.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Great Place"

4
23/10/2017

Our stay was great. The staff was friendly and helpful, our room was very clean, the beds were comfortable and the breakfast was very good. I think this is a great place to stay and will be staying here again the next time I pass thru. Thank you

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Refreshing"

5
23/10/2017

The room I stayed in was newly remodeled and beautiful. The hotel was right off the freeway for easy access. The breakfast bar was well stocked with fresh fruit and healthy choices. In my business, we do a lot of work out of town and have never been disappointed with a Best Western.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Excellent"

5
23/10/2017

Breakfast alone is worth the stay! We come to Redding for softball tournaments and the location is perfect off of all the freeway and highways. The CR Gibbs located inside is a little pricey but worth it. The room is the cleanest I have ever seen and just an overall great hotel experience.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Best food server ever"

5
17/10/2017

We enjoyed our stay at the Best Western Hilltop Inn, but the highlight of our stay was Tina, the young woman who served us dinner at the restaurant. She went out of her way to accommodate us. When we ask if we could change tables from inside to outside, she made sure we had a table near the fire pit. She offered us a sample tasting of wine and beer. She was friendly, efficient and charming. In my 50 years in the food and beverage business, I have never been so impressed with a food server. With her personality, she will go far in life. We wish her the best. Vince and Irene from Santa Rosa

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to be able to accommodate you and your family and are happy you got to enjoy the amenities. Hope to see you on your future stays!

"Excellent restaurant and best continental breakfast."

4
15/10/2017

This hotel has an excellent restaurant - we've never had a bad supper here and service is good (I recommend the bacon wrapped pork tenderloin!) There is an outdoor patio that is always popular but we tend to eat indoors (too windy). The continental breakfast is one of the best we've had. There are plenty of choices, food is hot and staff is very attentive to keeping everything clean. We've only ever stayed one night at a time but the room is what you'd expect from a Best Western Plus hotel. We had to change our travel plans due to the fires in Napa and this hotel was able to accommodate us on short notice.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to be able to accommodate you and your family and are happy you got to enjoy the amenities. Hope to see you on your future stays!

"Great Night's Stay"

5
15/10/2017

Although this was just a one night's stay on our trip back to Oregon, the atmosphere and accommodations were a welcome addition to our trip. Our double queen size room had 2 comfortable chairs as well as an office chair and the beds were comfy. Internet speed was great. The breakfast in the adjoining restaurant was a real plus. Food items were clearly marked and there was a nice variety. I enjoyed having breakfast in the roomy restaurant without a tv screen in every corner. The hotel staff was friendly, helpful, and accommodating.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to be able to accommodate you and your family and are happy you got to enjoy the amenities. Hope to see you on your future stays!

"Wow! Great rooms and a great breakfast too!"

5
14/10/2017

We were pleasantly surprised by the excellence of this Best Western Hotel. The room as spotlessly clean, quiet and well-appointed. Everything in the room worked properly (the fridge, the microwave, etc.) and there wasn't a spot of dust anywhere. The room we got faced the freeway, but we didn't hear a thing during the night, however the best surprise of all was the breakfast. Everything you could hope for was served - hot eggs, scrambles, bacon, hash-browns, and muffins, toast and bagels were readily available. Everything was hot and ready to serve and was every bit as good (or better) than you could get at a fixed-to-order restaurant. We can easily recommend this Best Western as a great place to stay.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon.

"Comfortable, clean, and fairly quiet"

4
13/10/2017

We spent 3 nights w/o incidence. Breakfast was quite good and dinner in their restaurant was well valued and tasty. But, watch your checking in to assure proper room rates as one of our party had problems with hotel accepting the confirmed room rate. We, however, had no problems. This is not a new hotel but has been remodeled quite well.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for staying at our property. I am interested about the comment of honoring confirmed rates. Could you please call me at 530-722-2280 so I can look into this issue I would like to try to make it right my name is Rosie. Talk with you soon!

"Beautiful Room"

4
11/10/2017

When we travel through Redding, we choose this motel for location, pet acceptance, & it's breakfast. The rooms had been remodeled since our last stay and were fantastic. Clean, comfortable, & beautiful.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for such a great response we are so happy you enjoy our amenities and especially the newly remodeled rooms. See you on your future travels!

"Friendly clean and safe"

5
10/10/2017

I would highly recommend this BW the staff was very friendly and attentive the hole place was clean and very welcoming I must say that this was one of the best continental breakfast that we have ever had there is something for everyone's taste

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the stellar review...we are happy you enjoy our fantastic restaurant. Hope to see you on your future traveles!

"Wonderful stay"

5
10/10/2017

The staff, room and especially the restaurant were exceptional. The food at CR Gibbs was one of the best dining experiences I've had. I had the Ragin' Cajun pasta. It compares to the best Cajun food I've had in New Orleans. Meg, our server, was funny and attentive. We will definitely stay here again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! what a great review we are so happy you got to experience all the amenities. We hope to see you in your future travels. Have an awesome day!

"stay at Best Western Redding, California"

3
28/09/2017

no waffles and the french toast was cold and had been sitting too long, not fresh.. not a good way to start the day. bed very comfy and restful and the bathroom was clean and a good shower. would stay here again if going this direction.

"Great Hotel"

5
27/09/2017

Good, clean, reasonably priced hotel with pet friendly rooms. Not all rooms are pet friendly, so you will need to call to confirm. There is also a modest pet fee in addition to the room rate. Breakfast was good and a mix of hot and cold items buffet style. All staff I spoke to were very helpful.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so very much! Your kind words have made our day, we are so pleased you had a good stay with us and we look forward to seeing you again in the future.

"Make the Hilltop Inn your choice in Redding"

5
26/09/2017

The Hilltop Inn was a great place to stay for a couple nights while visiting the area, including Lassen Volcanic National Park. The restaurant is first rate and the rooms and amenities such as the workout room are pleasant and comfortable. However, we were especially impressed by the very helpful, professional and friendly front desk staff. Would stay there again and recommend to others.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so very much! Your kind words have made our day, we are so pleased you had a good stay with us and we look forward to seeing you again in the future. Sincerely, Denita Gaines Assistant GM

"Smelly trash bins and noise -room 128"

1
23/09/2017

My son and I spent the night in room 128 at the Best Western Plus Hilltop Inn in Redding California and woke up to the incessant rolling of trash bins/carts. See photos of the space directly in front of the window and door to Room 128, which became the hub for noise and repository of trash carts. The noise and smell from the carts came in through my partially open window early in the morning and ruined our plan to sleep in. The carts were still lined up loaded with trash when we went to a wonderful breakfast in the hotel. The carts were there when we returned. Our car was parked in front of the room and we had to walk between the carts to load bags into our car.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We apologize for the inconvenience you experienced during your stay and yes that room is in a poor location, we apologize. The housekeepers will be told about the noise and issues with the carts. This way we can resolve this issue. If there is anything I can do to make things right with you please do not hesitate to call me at 530-722-2280

"Good Value"

4
20/09/2017

Needed a room that was pet friendly and Best Western is outstanding in that regard. Breakfast was outstanding (especially since it was included in the price); in addition to regular scrambled eggs, there was a scramble that included Swiss cheese, mushrooms, spinach, and a kielbasa style sausage which was extremely tasty. The dog run was close to our room and relatively clean with only a few poops that were not picked up by other guests even though doggy bags were supplied in the area.

"Very Nice Stay"

4
19/09/2017

rooms were very clean, fast check in and out, the best thing here was breakfast , it was over the top peaceful area. and good tasting food. Very nice service at breakfast , and work out room was nice and nearby. Used the pool , out side pool was nice, construction going on but did not notice any real loud noise from it.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for the kind words, it truly makes our day :) we take great pride in our breakfast and it is always nice to hear our guests recognize that! Have a wonderful day and we hope to host you again soon. Sincerely, Denita Gaines Assistant GM

"Vacation"

5
15/09/2017

We always stop at a Best Western but this was one of the best the hotel was clean service was great. Restaurant was excellent food was good breakfast was great everything was a great experience I would recommend this place to everybody who travels to Redding in the staying the night.

"Okay Place"

3
13/09/2017

We stayed for one weekday night. The room was clean and had the necessary items. The staff was friendly. It could use some updating as the carpet had a worn path and the furniture overused. Our room was on the freeway side and the noise was noticeable. There were low flying airplanes overhead...oh wait, that was the air conditioner. Do request a room away from the freeway for a quieter night. The breakfast was bland. I would stick to the toast and cereal as the cooked items were not worth the calories.

"Best Hotel"

5
13/09/2017

After a long drive from Gold Beach and stops due to wild fires we stopped at Tops Grocery Store and they directed us to Best Western Plus Hill Top Inn. Great recommendation the hotel was neat, clean and the hotel staff were friendly and helpful. Best hotel stay we have had in a long time.

"A very nice Hotel"

5
12/09/2017

Looking or a reasonable place to stay, Found this and was very pleased. Rates where reasonable. A nice smoke free room, very easy to get to. Has a nice meal in the Restaurant, which was good, also draft beers were very tasty.

"3.5 Stars - Good Location - Rooms are OK - Restaurant is VERY GOOD!"

3
11/09/2017

I wanted to rate this as 4 star, but I just couldn't do it - sorry Hilltop Inn. We stayed as a family of 3 on a road-trip from Portland OR to San Francisco. We originally planned to stay in Mt Shasta, however that was not going to give us much time to get to Levi's Stadium the next day, so we got a great walk in deal at the Hilltop Inn, including buffet breakfast. The room was clean, tidy and quiet enough for us for the 1 night. I would classify the hotel as a transit hotel, for people needing a rest on road trips mostly. I couldn't see many staying here for a vacation. The pool area was nice, however we didn't use it. The restaurant has a great menu, we dined there for evening meal as well as breakfast. If the weather is nice try to sit by the fire-pit, great atmosphere.

"Highly recommend"

5
10/09/2017

My family and i went over the labor day weekend the location of the hotel is safe and very convenient there is fast food restaurants nearby, Denny's other restaurant but my family and I ate at the hotel is was excellent food. The staff is nice and friendly, their breakfast was good they have a variety eggs, French toast, beacon, cereal, bread, juice etc. Everyday is different tastes good. My family and I would stay again

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow thank you for awesome review we are so happy to hear you got to enjoy all opur amenities and hope to see you on your future travels.

"Great Place"

5
06/09/2017

The staff was friendly and very helpful. The rooms were clean and the restaurant is fantastic! I had called the day before about a possible early check in and the young man was very helpful and said to call an hour before arrival and he would be sure to have a room ready and we arrived and got right in!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review! and we do strive to honor our guest's requests. Hope to see you on your future travels.

"Very accomidating"

5
06/09/2017

5 stars..treated very very well. In town on a family emergency & was given the royal treatment...all the staff went above & beyond to be helpful & courteous!! The room was exceptionally clean. The breakfast was great..had all the amenities!! If ever in Redding again, plan to stay there. Will refer to family & friends!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy that you were able to enjoy your stay so sorry about the family emergency. We wanted to make sure you were taken care of and the team did there job!

"Nice place"

3
05/09/2017

Worst bed I ever slept on. I was charged a higher price I was quoted...but beyond that a very clean and modern hotel. Pool was nice and big and clean. Location is perfect for shopping and dining. All staff very friendly.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
I am so sorry to hear about the bed I will make sure Housekeeping checks these mattresses. We hope you will give us another try.

"California trip"

5
05/09/2017

We were referred to this hotel and it did not disappoint . Check in was easy and they were able to get me reservations to my next destination. We had an amazing dinner in the hotel restaurant ( Steve said the best short ribs he ever had). We both slept well , no noise. After 9 hours of traveling thus hotel was very welcoming. Would stay again for certain.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow! Thank you for a stellar review and are happy you got to enjoy our restaurant as well and yes those short ribs are awesome! see you on your future travels

"Polite Check-in"

3
05/09/2017

The front-desk person was polite and helpful during the check-in process. The room was clean. The room had a fridge, coffee maker, tv, etc. (everything that is considered normal in a room these days). Breakfast was as good as most that are offered in the Northwest US.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are happy to hear you enjoyed our property and hope to see you in your future travels.

"Regret my decision to stay here"

2
31/08/2017

I was using a reward night. They gave us a horrible room. Must be the worst in the hotel. I had asked for a quiet room so they put us in the room right by the ice machine and the housekeeping office facing a brick wall - see the photo. We went down to front desk to ask to be moved and were told we would have to pay $15 to upgrade to a deluxe room. We were not bothered about having a deluxe room we just wanted something quiet. My husband said 'so a deluxe room is one that is not by the ice machine and does not look like a prison outside'. And Zachary on the front desk said yes! We asked if we could just have a regular room further along the corridor and were told they were 'nearly' sold out. By now we were just fed up and resigned ourselves to just staying in the room - he said we still want you to have a good experience so I can give you $10 off the restaurant. As we were eating there anyway we took it. We then went to our room to get ready for dinner and the aircon unit struck up - it was so noisy even when my husband was in the shower he could hear it. Imagine a large truck right beside your room with its engine running. We called them up. Zachary came up to look and reset it. He then told us that if we kept it at 70 degrees it would be a low hum. My husband explained that if that was true it was ok, but that he would not be able to sleep if that noise started up again. Zachary left the room and within 2 minutes the loud noise started up again. My husband went down to complain and again he was told he needed to pay an extra $15 for a deluxe room! From what we could make out online the deluxe room is identical to every other room just in a different place in the hotel. He was told a manager would say the same so he asked to speak to the manager. A replacement room was sorted straight away and we were so relieved. This despite the fact that we had originally been told they were nearly sold out. My husband felt awful having to complain as it's not his nature and he even apologised to Zachary even though we were offered zero customer service for a perfectly reasonable request. He refused to listen to reason - how can he expect someone to sleep with that faulty aircon unit? I am so sorry I used precious reward points on this hotel - this was a special vacation for me and it really soured it. The manager Brad was very pleasant and helpful but we should not have been treated so poorly in the first place. We only wanted a room where we could get a good nights sleep. Aside from these issues I would say the rooms are ok - looked newly renovated but they do not live up to the appearance of the grand reception areas. I would never stay there again as we had such a horrible experience on a special occasion. It's a shame as we normally like Best Weatern and the restaurant attached was excellent. By the way once our room was sorted we did not even use the $10 voucher they gave us even though we ate in the restaurant. Wasted reward points on an experience I would rather forget.

"Dinner and friendly staff made it worth while"

4
31/08/2017

Every hotel has its strengths ... while the rooms within this hotel need some loving (all around "ok" but just ok) ... the staff and the adjacent dining room were splendid. To work around a couple of the room issues, stay away from the west side of hotel ... the highway is simply too close and the noise is a tad intrusive.

"Standard hotel room"

3
31/08/2017

Don't really know why it qualfies as a Best Western Plus. However, it was nice, clean,and a great location. Room was slightly dated in terms of decor. Didn't get a chance to use the pool. The breakfast at the connecting restaurant was amazing!

"Nice, convenient lodging in Redding"

4
28/08/2017

Very easy to find, nice location near several restaurant choices. The hotel provides a great buffet style breakfast, many choices for everyone, lots of food. We did not eat dinner at the hotel restaurant so can't give a review of the dinner menu, etc. We especially liked the noon checkout time as it fit perfectly in our travel plans. The only negative we found was the air conditioner in our room was very loud and annoying, but can't say if that's the case for other rooms. Over all it's a great choice when staying in Redding.

"Nice stay in Redding, CA"

4
28/08/2017

This hotel has a very friendly staff. Rooms were clean and comfortable (slightly dated décor). Great central location and excellent full breakfast included. Made for a comfortable week long business trip.

"A Delightful End"

5
22/08/2017

During our 3 1/2 week road trip, we had occasion to stay in several different kinds of accommodations. The Hilltop Inn in Redding, CA, as as lovely as any on our trip. It was the last night of the trip, and the staff, the room, the hotel ambience made it a great pleasure. Additionally, the restaurant was an added bonus! Both the last night dinner and the breakfast the following morning were excellent! We greatly enjoyed our time in Redding at the Hilltop Inn.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
So glad you enjoyed your stay with us, What an awesome review thank you and we hope to see you soon!

"I Stay Her For A Reason"

5
21/08/2017

I stay here for a reason. Even though I have a loyalty card I don't use it because I don't travel enough to warrant it. But when we do travel we always stay at BW. The reason...it's the perfect place for us. Always clean. The staff is always helpful and friendly. At this location there was a full buffet breakfast that was quite good. On our road trips we always plan our stops around a BW. There were four adults on this trip. It was pretty close in the room but we're family so everything was fine. We'll always make BW our road trip stop.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response and such a great review. We are happy to hear you are loyal to our brand and hope to see you on your future stays!

"Best Western Plus"

5
19/08/2017

This hotel gets our highest rating on all categories. The service, the price, the cleanliness of the entire hotel. We were so satisfied. Definitely would recommend this establishment. My experience with trip advisor was very satisfying.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! thank you for the stellar review. We are so glad you enjoy our property.

"A little pricey"

3
18/08/2017

This motel was fine but I thought it was a little pricey for a Wednesday night. However, we had driven over 600 miles and I was too tired to check out more places. The food in the dining room was very good.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for staying with us. We are so happy you enjoyed C.R.Gibbs and hope to see you on your future travels!

"Good nights stay"

4
18/08/2017

Had one night at Hilltop Inn - It was very good. Room was clean and bed was comfortable. Staff was professional and friendly. Used the fitness and pool/spa and were clean and tidy. We will be staying again on our next visit.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! thank you for the stellar review. We are so glad you enjoy our property. Hope to see you on your future travels!

"Enjoyed"

4
17/08/2017

The gentleman checking us in was very helpful. The hotel is in a great location. Pet friendly. The restaurant attached was amazing. We will definitely use this hotel again. Best breakfast we have had at BW.

"Great Staff"

5
17/08/2017

Convenient, clean, comfortable hotel and room. Staff was wonderful. Pet friendly. Great place to stay when traveling with a dog. The restaurant served a good variety of dishes including daily specials. Full breakfast was offered with everything from eggs, potatoes, yogurt, bagels, and muffins.

"Highly recommended"

4
14/08/2017

Great hotel, but an amazing restaurant. We'd stay here again just to taste the pork loin meal. We kept coming back for our meals because they were so very good - with the exception of the fried lasagna. Staff was excellent, rooms were clean. We will stay here again on our next trip to Redding.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
So glad you enjoyed your stay with us, we look forward to your return. Sincerely, Denita

"Best Western Hilltop"

5
13/08/2017

My family and I enjoyed our stay at Best Western Hilltop in Redding, California. The other hotels in the area left a lot to be desired (there are a lot of homeless in the area) and the Best Western with its onsite security made us feel safe about walking around and leaving our cars with our belongings in the parking lot. Rooms were fresh and clean with all the amenities. Breakfast was fabulous.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding with such a great review. We are so happy you enjoyed all our amenities. Having a security guard every night allows our guests to rest peacefully. Hope to see you on your future travel!

"Nice"

5
09/08/2017

We really enjoyed the room, restaurant and lounge. Very helpful staff. At first we were disappointed with the reception of one staff member but another staff member came up to the challenge and found us the room on the ground floor with easy access from our car. She really went the extra mile and did a great job.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!!! thank you so much for giving such a great review! We definitely strive for superior customer service and appreciate that you are true to our brand. Hope to see you soon on your travels!

"Older hotel but surprisingly well maintained"

4
08/08/2017

Property looks old but the room was very nice and clean. Larger size outdoor pool is a hit with the kids. Breakfast selection and quality was surprising compared to other budget hotels that we stayed in. Added bonus, 2 Tesla charges and 2 regular EV chargers available for guest

"The breakfast was worth the entire stay!"

5
08/08/2017

The room was spotless and even passed the black light test! It has been a while since they updated the decor but at least it was clean. No microwave was in the room, the bathroom was designed a little odd, and the room was a little small. Now the good! The staff was great, the room as mentioned was very clean. I always assume to get a good breakfast at BW, but this one was the best I've had by far! The breakfast was fantastic, I will stay at this hotel again in the future just for this hotel's breakfast. I would have paid $10-$15 easily for it elsewhere, having myself, wife, and daughter to eat with me saved plenty of money. I will be staying here again in the future!

"Good Breakfast"

4
08/08/2017

We've never gone wrong staying at Best Western PLUS. The breakfast was especially nice since it was in an adjoining restaurant. We stayed August 4-5 and August 6-7. Our room for the second stay had been recently upgraded which was a nice surprise.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding! I am so happy you got to enjoy one of our newly remodeled rooms they have turned out beautifully. Hope to see you on your future travels.

"Act Together"

5
06/08/2017

Am a B.W. rewards member for some time now so I always stay here when needed.....This best western is one of the best ive seen especially the restaurant associated with it....if your traveling in the area this is a great place to park it !

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!!! thank you so much for giving such a great review! We definitely strive for superior customer service and appreciate that you are true to our brand. Hope to see you soon on your travels!

"Convenient on/off highway in Redding, CA...."

4
27/07/2017

This hotel is a Best Western Plus. Rooms are spacious with a small frig and coffee bar. A favorite - lots of towels! Nice pool central to the property. This makes for a refreshing stopover on a trip to Oregon. (Lots of fires in Northern CA at this time. This and many hotels in Redding housed many teams from all over the state from CalFire.) Oh, as BW Members they forgot the "check-in" gift. That's OK - be back in September anyway! C.R. Gibbs Restaruant is attached via the main lobby. Convenient for dinner and location of the full breakfast that comes with the room rate: great buffet with lots to choose from so great for the business traveler, families and kids!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for such a great review! Happy to hear you enjoyed our property and the pool is refreshing during the summer months here in Redding. Hope to see you on your future travels.

"Comfortable rooms, great breakfast, road noise"

5
27/07/2017

We found the hotel to be quite satisfactory overall. The rooms are spacious and clean, the beds are very comfortable, and the pool area is very reasonable as well. The main drawback is that it is right next to I-5 and road noise will require earplugs for light sleepers. The included breakfast was great and one of the best. Not only is the food well prepared, but the variety is great, and the seating area is very comfortable too. The staff was competent and helpful. All in all, it was a very good choice for us. In the middle of July 2017, it was also the resting spot for lots of firefighters and their firetrucks.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding with such a stellar review! Our employees believe in superior customer service and the C.R.Gibbs Restaurant is amazing. We hope to see you on your future travels!

"Stop Along the Way"

5
26/07/2017

Need a place to stay on my way to California. I had not stayed at this BW location before because reviews were not very positive but I decided to give it a try. I'm very glad that we did. It was very nice and now my new stopping place when traveling to California. The desk staff, the restaurant and lounge staff were all awesome. Had some of the best fish'n chips in the lounge...enough to share for two. Room was very nice and comfortable. We were on the first floor close to the pool but heard no noise at all. The breakfast brunch was presented as good as any other hotel brunch and the options were awesome. I'll definitely be staying here again.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Great review Thank you! we are happy to hear you got to enjoy our restaurant and yes the fish and chips are amazing. Our employees here believe in superior customer service and are happy to have you as a guest. Hope to see you on your future travels.

"Good base to explore for Lake Shasta and Laasen areas"

4
26/07/2017

We chose this hotel as a base to tour Lake Shasta and the Laasen volcanic areas. The room was fine for our purposes, and we particularly liked the pool to jump into at the end of a long, hot day. Breakfast was also good, and we appreciated having the attached bar/grill on site, although there are other restaurants close by too.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding with an awesome review. We are happy to hear you got to enjoy the amenities of the town we live in such a beautiful place. Hope to see you on your future travels!

"Best value"

5
25/07/2017

The pool and restaurant really made this location a best pick. The room does not include a microwave but tgere is an ice machine and refrigerator. We were on the second floor and I didnt see an elevator or lift but the stairs were manageable. There is construction of another hotel next to the rooms but on the weeke.d there is no work however, monday morning it started up. What I loved most was the fan over my seat in the pool area. The sunset was beautiful as I watched my kids play. The hotel restaurant food is really good too.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review! and we are so happy you enjoyed the pool and the restaurant. I wanted to let you know we do have a microwave in our store located at the front desk. Hope to see you soon in your future travels.

"Great Stay"

5
18/07/2017

After 9 nights on the road, this Best Western was a delight. The bed was comfortable and the hotel was quiet. The breakfast was very good and everyone of the staff members we talked to were helpful and pleasant.

BWHilltopInn, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for staying and thank you for the kind words, you have made our day!! Have a wonderful rest of your summer and we look forward to your next visit. Sincerely, Denita

"Great accomodations"

5
17/07/2017

Nice rooms and pool. Spa is small for size of Inn. Excellent breakfast buffet, all you can eat and variety is great. Had ham,bacon,cereals,scrambled eggs ,juices (2), pancakes,muffins ,breads and other fruits.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for staying and thank you for the kind words, you have made our day!! Have a wonderful rest of your summer and we look forward to your next visit.

"My stay"

4
16/07/2017

The only problem I had is that there was no area for guest that smoke to sit down. It was over 100 degrees out there it would have been nice to have a place to sit and enjoy my smoke after a long hard day of work

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We do have a smoking section on west side of property sorry you did not find it. It has bench's and umbrella.

"Pleasant oasis in Redding"

5
16/07/2017

Clean,comfortable,friendly. Felt very safe here. Great hot breakfast included. I would reccomend to anyone in the Redding area. Had dinner in restaurant-very good,attentive service. Good location for freeway access and downtown area.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow! Thank you for the awesome review and hope to see you on your future travels.

"Hilltop Inn Redding Ca"

4
16/07/2017

Site is next to the freeway but not noisy. Pool and dinning area at one end of a large property. Be sure to request a closer room if need be. Breakfast is served in the attached restaurant and is very good. Staff was very attentive. A little pricy. But overall a decent value.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We do have a smoking area with bench's and umbrella in the far west corner of our property you can also smoke 20 feet away from any entrance per state law. We are glad you enjoyed rooms and breakfast during your stay and hope you give us another try.

"Recommend the Hilltop Best Western"

4
12/07/2017

Very nicely renovated hotel. It's a full service property with restaurant/bar, meeting facilities. Close to freeway and other eateries if you wanted Chinese, Mexican, etc. Highly recommend staying here when you are in Redding

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for such a stellar review. Happy you were able to enjoy our amenities. We pride ourselves in superior customer service and hope you will return on your future travels.

"Fire crew."

4
10/07/2017

Very good motel with excellent restaurant and lounge. Very fast checkout. Good solid stiff beds, fast internet service. 24 hour security to guard the fire equipment. Plenty of other nearby services, shopping & restaurant's.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are always happy to hear about how much the Fire Crews love this place!. Thank you for such an awesome review. We will be here when you need us!

"Little vacation at Shasta Lake"

4
10/07/2017

This location is within an out driving distance from Lake Shasta. It was extremely hot and having the airconditioning room was nice. We liked the variety of items available for breakfast. All in all we like our stay.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for such an awesome review and so happy to hear you really got to enjoy our area. We hope to see you in your future travels!

"Quite Good."

4
09/07/2017

Beautiful lobby, remodeled ground level floor room with very nice decor and all rooms non smokeing. Dissapointed there was no microwave. Great breakfast with multiple choices. Overall rating fairly great.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the great review. We do have a microwave in our store in the lobby it is open 24 hours for the guest's. Sorry for any inconvenience it caused.

"great place!!"

5
08/07/2017

been here many times and have never had a bad experience. it's handy to lots of beautiful places..lots of good restaraunts. only thing was all the vending machines were gone and we were wanting a soda and snack ..guess they were replacing them.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We appreciate such a great response and are glad you enjoyed all of our amenities. We now have a store located in the lobby filled with treats, candy and soda's check it out next time you stay. We hope to see you on your future travels have a wonderful day!

"Exceptional"

5
06/07/2017

The rooms were clean and welcoming to a weary traveler. The breakfast was excellent with many choices in a buffet setting. The ease of access to freeways north and south helped. The staff was helpful and the overall location and facilities were great.

"Noise Noise Noise"

1
04/07/2017

Ugh. Horrible noisy,rooms with less noise or on the ground floor 30.00 upgrade for same room with smaller fridge. Double panes windows do squat for that. Even my partner who is a bit on the deaf side o sister we move

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are sorry to hear you had such a hard time in the rooms close to the freeway. Yes It can get a bit noisy back there our double pane windows and extra heavy doors are supposed to help with the noise level. We do have rooms off the freeway that might be more accommodating for you if you choose to give us another try.

"Uncomfortable stay"

2
04/07/2017

Room was uncomfortable. No microwave, small lumpy pillows, most uncomfortable bed I've slept in in ages. I question the "Plus" in the Best Western Plus of this location. The pool area was nice and after check in the staff was nice but over all it is a Motel 6 at BW Plus prices. Would not recommend this location at all.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so sorry you had a rough stay. We do pride ourselves in superior customer service and if there is anything I can do to make it right please don't hesitate to call me 530-722-2280 Rosie

"Hill top inn Redding"

5
02/07/2017

The Best wester plus Hill top inn has the best continental breakfast of any place we have stayed. The rooms are very clean and nice , the restaurant and lobby are excellent. Great value for money and reliable each time we have stayed.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to hear you enjoyed all our amenities and thank you for the great review! Hope to see you on your future travels.

"Just Ok"

3
01/07/2017

Have stayed at many Best Western's and this one is just ok. Rooms need some help. They are outdated and in need of repairs. Parking lot is filled with people sleeping in their cars and motorhomes. The motel has an overpriced restaurant with average food and horrible wait staff.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are sad to hear that your stay was not up to par. We do not allow people to sleep in their cars or motor homes on our property and if this is so we apologize. We strive to give superior customer service and if there is anything I can do to make it right with your last stay please do not hesitate to call me @ 530-722-2280 Rosie

"great hotel"

5
28/06/2017

best place to stay in redding, i love relaxing at the pool with a nice cold beer. have the best bartenders in town-very friendly staff along with a great breakfast keep me coming back time and time again

"Pleasant stay filled with fun!"

5
27/06/2017

We are coming back again next year with our traveling swim team from Santa Cruz. We all had a fun time and this hotel along with it's friendly staff made it a wonderful experience. Thank you and see you next year!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy to host your swim team group from Santa Cruz. I am excited for your future stays!

"Well Appointed - Nice Pool - Great Location"

4
26/06/2017

Selected this hotel for it's convenient location, fair price and nice amenities. We enjoyed the relaxing pool after a hot, day's drive and breakfast the next day was well made and had a nice selection. The room was clean and comfortable. We didn't eat dinner in the restaurant but we learned it had a fully stocked bar and seemed to be quite popular with guests & locals alike.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Awesome review thank you for responding! Hope to see you on your future travels.

"Great Place to Stay"

5
25/06/2017

Repeat customer. Facilities are well maintained and clean. Staff are always helpful and courteous. Highly recommend staying here. They breakfast is very good and would cost you at least $20 elsewhere.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! thank you for the stellar review. We are so glad you enjoy our property.

"When we drive to Oregon we always stop at this Best Westrn Plus."

5
23/06/2017

It's got a great restaurant with good food for breakfast and dinner and the restaurant serves until 10:00 at night. I just had knee surgery and was happy that there was and elevator available and we could chave express check out.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you so much for choosing our hotel and giving us such an awesome review also, that you were offered express check out. We look forward you next stay. Have a blessed day!

"A nice place to stay"

4
21/06/2017

This place was clean and had the basic room amenities. The bathroom was clean and they even had a wrap over the drinking glasses for cleanliness. Not luxurious, but very nice. The breakfast had a nice selection of items to eat. Not generally a fan of outdoor entrances to each room, but it still worked.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for responding with a great review! So happy you enjoyed your stay. We hope to see you in your future travels.

"Nice but small"

4
19/06/2017

This is a nicely remodeled Best Western Plus motel - and likely one of the nicer places in Redding to stay. It is very conveniently located near shops, dining, movie theatres, gas stations and just 5 minutes from the Sundial bridge and Turtle Bay museum. It's a good over-night hotel/mid-stop motel on your way to any of the mountains or lakes in the area.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow thank you for the stellar review! It really is beautiful all around us glad you enjoyed it. We hope to see you on your future travels.

"Best Hotel of our trip"

5
19/06/2017

Aside from the entire experience being awesome, the breakfast was the best we have had in recent memory. Choice of items, presentation was top of the line. They used china and stainless cutlery which is so good for the environment.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you! we are happy you enjoyed our property and hope you will stay with us again in the future!

"Great Hotel"

4
17/06/2017

Stayed here for one night and had no complaints. Upon arrival and checking in the staff was very friendly and explained everything clearly. The room was perfect except the bed was a bit hard. The breakfast at the restaurant that connects to the hotel was awesome. Good coffee, and FULL breakfast with eggs, sausage, bacon, plus cereal, yogurt, fruit, etc. The hotel was also very clean. I would definitely recommend this hotel.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review! We all put our best foot forward with superior customer service to make sure your stay is incredibly we are happy to hear it was. Have a blessed day!

"One of the Best!"

5
17/06/2017

Took a trip to Redding, Ca to see all of the sights this part of the state has. As I always stay at a Best Western Plus, I usually know whats in store for me. Boy, was I pleasingly surprised. This was one of the best hotels that I have ever stayed at! From my arrival to my departure, everything was top notch! As I stayed 3 nights, I ate breakfast 3 times and it was great each and every time. I ate dinner in the hotel restaurant and it also was great! I had the fish and chips and could not finish it all, even though it was soooo good! My room was at or better than my expectations. So all and all, the stay was as I said, one of my all time bests!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow!! what a great review thank you. We are so happy to hear great things from everything at the restaurant to the hotel staff and especially the accommodations. Have a beautiful day we look forward to your next stay. Rosie

"Not a good expereince"

1
15/06/2017

It was not a good stay due to the from desk being rude to us and not having reservations for me and telling me that I was wrong and there is no way I made a reservation if she did not have it. Also telling me that I have never stayed there before as I had FPS sure stayed last year at about the same time. That was disappointing to say the least. I don't quite honk I know what the odor in our room was but it was not cigarettes but something else's. If I was not so exhausted as well as my kids I would have left. The breakfast is good, not great, but good so other than that there is nothing special about the hotel. It really is the place for a stop overnight, but I would not stay there again due to the resecptionait being so rude to me and questioning if I had he right hotel? It is funny because you at the hotel want people and guests to satay there and return . That's how it works. If you don't understand this you probably should not be working there. Also after all of this was going on, yes I still stayed there because we were tired from the long ride, and then immediately as soon as she took my credit card and swiped it she said proudly, your card is declined. Wow, now I feel horrible. Things not good too well. She swiped it again and it worked. All I can say is that it was not a good experience. I know things happen sometimes and working for a hotel you have to make it better. Thanks for your time.

"Best Value in Redding"

5
15/06/2017

Great quality of rooms, staff and attached restaurant. Reception and check out staff were genuinely appreciative and enjoyed their work. They gave us a great room. Gibbs restaurant was outstanding food quality and service. Breakfast was most extensive of all Best Westerns we have stayed at.

"quality"

3
11/06/2017

not bad but they need to improve their quality of their services, food and fitness for the price they ask for it. The hours for the pool and jacuzzi should be extended at list one more hour. Because of some big trucks we could park close to our room. The sign on the door "Do not disturb" didn't help to keep some of their stuff to walk in our room with not even knock on the door.

"Relaxing and Comfortable"

5
09/06/2017

After a long drive to Redding, I was greeted by a lovely guest hostess, Vanessa. I had arrived about 10:45pm and her energy was infectious. We needed to switch our room and that was handled so easily. There was a security guard monitoring the parking lots and I felt so at ease going to get my luggage. The room was very clean and the beds were so comfortable. I had to work late on the computer. I called the front desk, received the wifi password and was able to work very easily. Fell asleep in a minute flat. So happy. However, here is construction next door, so if you are staying mid week, I would ask how long that will be going on. I had to get up early so the noise did not bother me too much. Most importantly, Best Western, you are lucky to have an employee like Vanessa!!!!

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review Vanessa is thrilled and yes she is an awesome employee that puts customer service as #1 priority. We are lucky to have her!

"Great stop all most Home"

5
08/06/2017

Very good experience ,everyone was nice Great stop before going to Oregon. The breakfast was a highlight. The pool was good and warm. Fast check in and express checkout all done correctly no need for questions very pleased .

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the awesome review! We pride ourselves in superior customer service and we are happy to hear you receive that service.

"Deserving of the 'Plus' designation"

3
07/06/2017

We were on a road trip and needed a break. We've had good luck with Best Western Plus in the past so we gave them a call. This was a good idea. The facility is clean and updated, the rooms well equipped and the bed very comfy. The morning breakfast is more than just cold cereal and coffee. Plenty of choices and well prepared. We'll go back if our travels take us that way again.

"Nice pool area and restaurant, clean rooms, and pleasant staff."

4
07/06/2017

Redding is always on our stop on the way to Oregon. This was the first time we stayed at the Best Western Plus Hilltop Inn and were pleasantly surprised. It had much more charm than most the hotels in the area. The pool is well maintained with ample room in sun and shade for seating. The restaurant serves great cocktails and pretty good food. The staff was professional and polite.

"Great way to start your day"

4
07/06/2017

We stayed here on our way home from Oregon.The breakfast at this hotel was in an adjacent restaurant. It was buffet style and had so much to offer. Food was fresh and delicious. A great way to start your day as you travel. Easy access to freeway, too.

"An enjoyable stay"

5
06/06/2017

The appearance of this hotel lwith huge columns looks very impressive. The hall is spacious. A nice restaurant to enjoy your breakfast with non-plastic/paper utentils. The room is nice and bed is comfortable. Will definitely stay here again.

"Excellent Experience"

5
01/06/2017

My partner and I were so impressed at the quality of this hotel - we were surprised at how well it was run coupled with the price of the room. The restaurant dinner menu was excellent and next time we'll take advantage of the amenities.

"Perfect"

5
30/05/2017

The staff was very helpful and the room was perfect. We had a pet and the area for pets was very good compared to other places we have stayed. Breakfast was the best part of the stay. I would recommend to anyone that is looking for a place to stay while in Redding.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the great review and recommendation. We are so happy you enjoyed the hotel and restaurant and look forward to your future stays! Have a blessed day.

"Halfway stop "

5
28/05/2017

Great place to stay. Beds were so nice and comfy, the room darkening curtains really helped. The CR Gibbs restaurant was a great place to eat. The free breakfast was a real plus. The staff was impeccable and very nice. Will stay here again on our next trip.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the stellar review! We are so happy you enjoyed your stay as well as the restaurant. We hope you have a great day and look forward to your future stays.

"Great stop"

5
25/05/2017

Vanessa and Jessica were very tuned in to our needs. We were tired and just needed to crash with speed and comfort. Thanks ladies you did a masterful job. If down your way again you will get my business for sure.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for the stellar review. Yes Vanessa and Jessica are star players.

"Good for road trip stop"

4
25/05/2017

This was a fast easy stop on our way north clean, friendly and quick on off interstate 5. Our room was a bit noisy if you opened the window as we faced I-5 so we had to keep window closed and AC on but nothing out of the norm. Location was good and safe plenty of locations for food and gas.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for good review. We appreciate your loyalty to our brand.

"No shower."

1
21/05/2017

130 bucks to show up to work hungry and dirty. Hungry because by the time I got the front desk to refund a lousy twenty five dollars for having NO HOT WATER, I was running so late I couldn't even stop for coffee. Twenty five dollars is a lot for a shower, but when you need the confidence to sell yourself as a professional... well, shower wing up dirty and hungry without even coffee just doesn't fly. Desk lady had the audacity to blame neighboring construction shutting off the water, but there was plenty of water all night... just not hot, which clearly says she was lying.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so sorry for the experience you had and yes we did have an issue with the water and we are sorry for the inconvenience.

"Top quality place"

5
19/05/2017

Centrally located with easy access in and out of hotel parking area. This hotel offers the best breakfast of any I've stayed in. the option of a restaurant/lounge for dining is very nice. Super friendly helpful staff goes the extra mile to ensure your taken care of. Great job Best Western.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Wow! thank you for the great review. We take pride that our hotel and restaurant give the best customer service and be very tentative to our guest's in both our establishments. We hope you will come back and stay with us soon! Have a beautiful day

"Awesome Breakfast"

4
19/05/2017

Clean, convenient. I'm not high maintenance so I minimally interact with staff.....my choice. The breakfast is worth the stay. A lot of restaurants in walking distance of this establishment. I've stayed here before and have come back.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy you enjoy our rooms and great breakfast at the restaurant and hope to see you on your future travels.

"Excellent Facility"

5
16/05/2017

Excellent facility. We have stayed in lots of hotels over the past 12 months including other Bestwesterns. This one hands downs was the best for price, quality, customer service, cleanliness, and amenities. The breakfast which is complimentary is at CR Gibbs right next door. Excellent choice for hot breakfast. We have eaten there in the past and the food is excellent as well We will be back to that location.

"Good Stay"

4
15/05/2017

This was our first time to stay in Redding. This hotel was very nice at an excellent location. It had a very loud adjoining bar/restaurant with many happy hour specials. The room was quiet except for being by the stairs and hearing the early morning guests bounce their suitcases down the stairs. We would stay here again.

"Pleasant"

4
12/05/2017

Great rooms for having pets. Would have liked more room and not have the bulky cabinets taking up most of the space. Overall great place to stay. Pool was decent. The hot tub was small. Great breakfast! Atmosphere was good.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are so happy you were able to enjoy the pool and Jacuzzi. We are also glad you enjoyed our newly remodeled pet rooms. We look forward to your future stay and have a beautiful day!

"Not very quiet"

2
12/05/2017

Clean hotel; check in was friendly. Early in the morning, many loud voices were heard outside of the room. Thought they were hotel guests leaving early. When we checked to see who was speaking loudly and constantly, we were UNpleasantly surprised that it was the hotel staff: cleaning and maintenance.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We apologize for the Staff talking loudly and we will address these issues. We hope you will consider staying with us again in the future and if you have any questions feel free to call me anytime. 530-722-2280 Rosie Argent Front Desk Supervisor

"A bit disappointed"

3
07/05/2017

There are lots of good things about this hotel: good shower head, plenty of electrical outlets at waist level, excellent variety at breakfast, nice pool and spa, great mirrors in the bathroom if you care how you hair looks from the back. The not so good: air conditioning squeels when it is turning off. Walls are a bit thin. The sheets are a bit too stiff for my liking. But the worst...the check-in reception service was rude, impatient, and unwelcoming. It appeared that the receptionist was training a new person. Hopefully the new employee did not pick up any bad customer service tips. The wait for service was about 15 minutes, way too long if you've been driving 10 hours or even 6 hours.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We apologize for the inconvenience you experienced at check in. Your comments help us with training to better our staff. We will be addressing these issues.

"Modern Design"

5
06/05/2017

Liked the use of good accessories. The shower head was perfect, The pillows were a little bit too large. We were really surprised at the quality of the breakfast offerings. The interstate 5 could have more signs telling about the location.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Thank you for your response! Happy you enjoyed our accessories and the restaurant. Have a beautiful day!

"car show"

5
05/05/2017

hot rod show didn't like the rise in room cost for this weekend and no AAA,AARP,senior discounts NOT FAIR and a lot of the hot rod people we not happy about that and your rooms were sold out and the bar and restaurant were full

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
Yes our rates do rise during this car show. It is 1 week every year and AAA and other discounts are offered up to March so please book early.

"Great outside look and feel, meh inside the room"

3
03/05/2017

Room is outdated faucets are loose shower head was falling off. Beds are harder then the floor. The 2 queen room is just that, no extra space. Pool is awesome and hot tub is nice. Restaurant is the place to be, SO GOOD, makes you understand why there is a 40 year partnership.

BWHilltop, Manager at Best Western Plus Hilltop Inn, responded to this review
We are sorry you did not enjoy our rooms but just telling me about these issues allows me to tell maintenance so we can better our property. Yes the restaurant is amazing so glad you enjoyed it!

"On our way to quilt retreat we stayed at Hilltop going to Asilomar and returning home a week later."

5
27/04/2017

We really enjoyed our stay. The C. R. Cribbs Restaurant is a happening place with top level service and great fish tacos! Breakfast was bountiful with lots of choices. The desk clerk was friendly and efficient and access to our room was easy!

"Good motel"

5
26/04/2017

This was a good stop on the long road. The "deluxe" room is worth the small $. (quiet location). We have stayed at many motels and this is among the best. Restaurant is good too. It would be nice if room choice)deluxe type was offered at time of reservarion made.

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Wow thank you so much for the awesome review. We hope to see you in your future travels. Have a fantastic day!

"Booked double beds, given single beds"

2
24/04/2017

I booked 2 double beds through the Best Western website. When I arrived inside of my rooms both had single beds. The hotel clerk said thats because I booked through the best western website and all are individually owned and the website probably didn't know that they didn't have any more double beds??? The staff took no responsibility and essentially blamed the Best Western Website for the problem. They said the hotel was full and there was nothing they could do and offered no discounts or any other type of service recovery for me and my friends.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
My apologies again, we are working on a new training outline to prevent these kinds of issues from occurring. We thank you for your feedback and wish you a wonderful rest of your week. Sincerely, Denita Gaines Assistant GM

"Be wary of the restaurant"

3
22/04/2017

The hotel is good, clean and accommodating. However, be aware the we were served the worst dinner of our lives at CR Gibbs, the restaurant attached. It happened to be an Easter Buffet where every item was either wet and soggy or tough and cold. The manager had no interest in our complaint but, thankfully, the hotel management were interested and did their best to reconcile a horrible experience. Approach the restaurant with extreme caution

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
I am so sorry to hear about your inconveniences and I am bring these issues to the attention of the GM. If there is anything I can do to make it better please do not hesitate to call me. 530-722-2280 Rosie (Front Desk Supervisor)

"Very Friendly"

5
20/04/2017

I have traveled this country and outside this country for years now. I am always appreciative of good service. The staff at this hotel are very nice and always have a sincere smile to give to the customers. The rooms are clean and large, the restaurant has great food and the bartender makes a killer drink. Parking is great, close to a lot of things in the area.

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We are so happy for the great review! So happy you enjoyed the Hotel and the Restaurant and our amazing team. Hope to see you in your future travels.

"Not the best!"

2
18/04/2017

Our room was at the back if the facility and the noise from the interstate was incredible. None of us got sleep. Also after stating on their website, there are no dvd players in the rooms. Our kids were looking forward to watching a dvd after a long day hiking. We phoned reception to ask about them and lady who answered was unpleasant.

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We are so sorry you had a bad experience through your stay. If there is anything I can do to make it better please call me at 530-722-2280 Rosie

"Top 3 Best Westerns"

5
18/04/2017

Starting with the staff - well trained and friendly from top to bottom;not a lemon in the lot. The room was clean, up to date (large flat screen) and comfortable. Beds were perfect. All the little niceties were there, plenty of outlets for your toys, a thorough directory including "gasp!" a list of tv channels - just very well thought out with convenience in mind. The breakfast was a huge cut above the typical. It is held in the adjoining restaurant which was very comfortable and spacious. Breakfast is buffet style and has bacon, sausages waffles, eggs, toast, oatmeal, fresh fruit, coffee, orange juice - just about anything you could want. As we were walking to breakfast, we noticed the cleaning staff were not only cleaning rooms, but picking up the parking lot, and wiping down exterior window ledges which indicated an impressive attention to detail. We will stay here every time we visit the beautiful city of Redding.

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We are so happy you had a great experience from our guest rooms to our restaurant and we appreciate the great review! Have a pleasant day and we hope to see you in your future travels.

"Great Hotel"

5
17/04/2017

I've stayed at this hotel several times over the past few years, the remodeling has improved the hotel's appearance considerably. The hotel restaurant and bar serve good food at reasonable prices, there's also a number good restaurants with in walking distance of the hotel.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thanks for the review jcam545, we are so pleased you are happy with our remodeling project and that you continue to stay with us. Your business is so appreciated and we can't wait to host you again next time. Sincerely, Denita Gaines Assistant GM

"Poor bathroom remodel."

3
16/04/2017

Toilet too close to the door & door struck the toilet when opening or closing the door. (Room 262). A larger person would not be able to sit facing forward on the toilet. Room was decorated nicely but was a little noisy. My husband thought the bed was uncomfortable. Staff was nice & restaurant & breakfast was very good.

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for telling us about Door issue in the bathroom I will get maintenance right on that. We are so happy you enjoyed the restaurant.

"Road trip"

5
09/04/2017

On a road trip on the way back from Shelton we stopped we were given a room that had not been cleaned trash in the cans, bed not made, soap open. When we called to get a different room the gal didn't apologize. She offered the couple ahead of us drink coupons for the restaurant but we were just offered a I'll talk to the housekeeping.

BWHilltop, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
I am so sorry. I will talk with my front desk people and housekeeping. If there is a way to make it better I am happy to offer you either a Travel card or maybe next time you are in town we can offer the stay n dine coupon at no cost. Please call me directly at 530-722-2280 Rosie

"Expectations met 100%"

5
28/03/2017

Loved our overnight stay here for my daughter's basketball tournament! The beds were so comfortable and clean! Breakfast was outstanding with offerings for everyone in my party. My girls even took advantage of the pool and hot tub even though it was raining. The room size was a little on the small size but that didn't take away from our stay. Last but certainly not least, the staff at this hotel were so friendly and informative! We didn't walk past any employees without them getting us. We would definitely stay here again.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
WOW! Thank you so much, so glad to hear you enjoyed your stay with us. Next time we will try to control that darn rain!! Glad she still got to enjoy the pool area and thank you again for taking the time to write these kind words, you have made our Wednesday. Sincerely, Denita Gaines Assistant GM

"Can't Miss"

5
27/03/2017

I took quick trip to Redding with the purpose of exploring the area as a potential retirement spot. The staff was uniformly courteous and friendly--grade = A+. The hotel had just been renovated so was fresh and clean. The surprise was the restaurant which had a great menu. I ordered calamari and had hazel nut flan for dessert. The food would rival any I have had in the SF Bay area (my home). Restaurant was packed with locals.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
What a kind review, thank you! The bay is one of my favorite spots to enjoy good food, to put us in that realm is beyond flattering. We appreciate your business and we hope you consider Redding as a possibility to enjoy retirement. Its pretty great, plus you know you have a restaurant to frequent :) :) Sincerely, Denita Gaines Assistant GM

"We love too stay there ,staff are wonderful nice restaurant, close too l5 when we go home"

5
27/11/2016

Over all it's a nice place too stay friendly service and good food in restaurant and very nice rooms and clean ,front desk checking in was very friendly ,good parking and front lobby very clean .price is o.k. For that area but book online you will get a better price,that what I found out,again we where very happy staying there when we go too California or coming back it's our favorite place????????????????????

"Very nice facility"

5
27/11/2016

Great service and the best breakfast presentation of any Best Western at which I have stayed. The variety of items was beyond that which I would have expected. The convenience of the GW Gibbs steak house attached to the hotel was well appreciated particularly with the inclement weather.

"Pleasant"

4
27/11/2016

My family and I love staying at Best Western, BW Hilltop has had by far the best Continental experience of all our BW stays in Cali :) so far. We forgot to try out the gym, but it looked very inviting! Friendly staff.

"Amazing"

5
25/11/2016

The room was so comfortable and super clean. I had a very long drive from Florida to Washington state and am so glad I chose to stay here. I got a great nights sleep and had a delicious hot breakfast.

"Restaurant spoiled the stay"

3
24/11/2016

Hotel was good for the money, restaurant food was great but when I went back to the room I noticed they charged for a desert I did not get, I called, they said they would refund but they did not, check your bill closely

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
I am so glad to hear you enjoyed the Hotel and Restaurant. I would love to look at the receipt for the restaurant. Could you please e-mail me your name and date of check-out and I will look into this issue. Sorry for any inconvenience. Rosie Argent Front Desk Supervisor 530-722-2280 Best Western Hilltop Inn [email protected]

"Back to Weed"

4
19/11/2016

I use this Hotel to relax and catch up on emails and special assignments I want to finish before I continue North to Weed and Roseburg. The Hotel is always clean and they give me a good room when I show up early enough. They serve a good breakfast and you can stay a little longer when you need to. This is one of my favorite Hotels on the road.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thanks so much for your review we appreciate your continued business, we hope you have a wonderful holiday season. Travel safe always! Sincerely, Denita Gaines Assistant GM

"Continues to be our favourite in Redding"

5
18/11/2016

My wife and I have stayed at th Hilltop Inn several times over the years. We return because it is consistently clean, has a very good restaurant and the staff are excellent and friendly. Beds and linen are very good so we get a fine sleep. The hotel is undergoing renovations to keep it fresh but the renovations do not disrupt a good stay.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thanks so much for the review! Glad to hear your stay was a good one. We cannot wait for the renovations to be completed :) My fav comment is of course our staff being "excellent and friendly"....that makes our day!! Have a wonderful holiday season. Sincerely, Denita Gaines Assistant GM

"A bit dated, but conveniently located"

3
14/11/2016

We stayed here because of other experiences with Best Western Plus hotels. This one is a bit dated, so we're not sure what exactly constitutes the "Plus" rating. The office is apparently being remodeled. The room was comfortable, but a bit small. The large free standing "closet" and cabinet that housed the refrigerator, and drawers, with the tv on top, took so much space there really wasn't a convenient area to put our suitcase on the stand. The staff was very pleasant.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for your response and letting us know what you like and did not like about our rooms. We are currently remodeling lobby and rooms and hope you will give us another try in the future.

"Never Disappointed"

5
14/11/2016

I stay here every time I fish in the area. I always get a Deluxe Queen room with two beds and split the cost with my fishing buddy. We are never disappointed. C.R. Gibbs, the bar and restaurant attached to the hotel, is nice. The food is good and we usually have dinner and drinks in the bar.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for staying with us! So glad you had a great time here at the hotel and restaurant. Hope to see you again on your next fishing trip!

"Bike the Redding Trail System in Style!"

5
08/11/2016

Traveling north on I-5 from southern California, I had planned to spend a mid - week fall night or more in Redding to sample the areas acclaimed bike trail. I chose the Best Western Hilltop Inn primarily because of its proximity to the trail. I'm happy to say my expectations for both the hotel and trail were greatly exceeded! The hotel staff were super - friendly and helpful with directions to the trailhead and the trail itself is superb! Icing on the cake: The complimentary breakfast is outstanding! I am already planning my to return to Redding and this hotel for more extensive biking and a hiking trip to Lassen National Park. Steve C

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so very much! Pleased to hear you enjoyed our property and our amazing trails! We appreciate your business and your kind words. Hope to see you again soon, both at the hotel and on the trails. Sincerely, Denita Gaines Assistant GM

"Don't stay here"

1
07/11/2016

My friends and I booked this hotel for a girls weekend away. The rooms are old rooms with cheap newer furniture like furniture in a box. The carpet was dirty and the rooms smelled like old hotel that had been smoked in. The furniture had drink rings left on them, the whole place felt dirty. The rooms were on the side of the building open to the outside. The walkway cement was dirty and the stairs were metal exposed outside. The beds were horrible. Mattress uncomfortable, sheets heavy and scratchy. The pillows were half size, I've never seen pillows like them they were horrible. The coffee maker was dirty and I couldn't use it. I dumped old grounds out of it. They still use glass glasses and they cover the top with a piece of Saran Wrap, it's not professional, and I really doubt the cleanliness. I will never stay here again and doubt I will ever use Best western again.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We here at Best Western Plus Hilltop Inn apologize for any Inconvenience you experienced during your stay here. We are currently updating and remodeling our property and hope you can give us another try in your future travels.

"Best breakfast"

5
07/11/2016

We spent one night at the Bestwestern Hilltop Inn. The room was comfortable and clean. Breakfast was exceptional with fritter eggs, sausage, bacon, and perfectly fried potatoes. The servers did an excellent job keeping the tables cleared and the food fresh. Coffee was good and both mugs and cups to go were available.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Very nice property with good attached restaurant"

5
07/11/2016

We have stayed at this property twice while traveling south from WA to AZ. The hotel on both occasions offered a $20 dining credit for $10. The on site restaurant is very good. The breakfast frittata was truly delicious.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"BW Plus Hilltop Inn"

4
06/11/2016

Another nice BW Plus property. Clean and comfortable with a great restaurant and bar attached. Staff was friendly and helpful. Above average breakfast cooked on site (although the menu items never changed from day to day the week I stayed there, a little variety would be nice). Overall a great stay and I would definitely book here again when traveling in the area.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"In spite of construction...."

4
01/11/2016

We've stayed at the Hilltop Inn before and will again. It is easy to get to and from the highway, yet once you're there you're not aware of the traffic. They had a lot of construction going on in and around the lobby but put us in a room well away from it, and we were very comfortable. We were upgraded to a deluxe room at no cost and it was really nice. The exercise room is well-appointed and two of us took advantage of it to get a nice workout in. When you're spending hours on the road, this can make a world of difference! The room was very nice, with granite countertops and nice fixtures and furnishings. There is a large outdoor pool, heated, and a jacuzzi. The rooms do not have microwave ovens. I think they mean for you to eat in the inn's very nice restaurant. Included in the price of the room is a wonderful breakfast buffet. It bears no resemblance to other included breakfasts, even hot breakfasts. Here, there are lots of choices: prepared oatmeal with lots of toppings, yogurt, fresh fruit, scrambled eggs, french toast, bacon, sausage, quiche, and lots more. It's really kind of magnificent!

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for the great response. We are so happy you really enjoyed the rooms and especially the restaurant. We hope to see you again soon!

"a GREAT PLACE TO STAY FOR BUSINESS AND PLEASURE"

5
29/10/2016

Staff is very professional. Room was very clean and well cared for. Hotel grounds are maintained well and safe. Very close to many amenities and attractions. Any problems were taken care of. Very quiet. Easily accessible for elderly guests.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for responding to this review in such a positive way. We are so glad you enjoyed our property as well as the rooms. We are looking forward to your next visit.

"redding"

5
28/10/2016

Always great and love this place Love this restaurant....all staff are great. A home away from home. been staying for a few years on business. Easy access to stores activities and other restaurants. Easy access to Interstate 5. Beautiful pool area and a lift for handicapped. Environmental friendly. Real glasses in the room.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting on your stay we appreciate the positive responses. We are so happy you enjoyed the Restaurant and our rooms. We look forward to your next stay.

"Unrealistically Expensive!"

3
27/10/2016

This Best Western Plus isn't. The disturbing sounds of traffic from the adjacent I-5 Interstate will interrupt the soundest sleeper's slumber. Deceitfully, they charge less for these King-Rooms ($10 less) than those rooms positioned farther away from the Interstate that permit a good nights sleep. Though I received a $20 reduction in my room price after complaining about the traffic sounds and loud refrigerator (we had to turn it off), my appraisal of this experience is mostly negative , particularly when I consider the price of the room--$136.07. Management should inform guests of traffic noise and explain the discounted price for said room.s If you can sleep through a hurricane, then by all means, take your $10 discount for the rooms offered at the back of the building and pretend you are in Los Angeles. The good of the experience was: 1. Service personnel were helpful. 2. Adjacent restaurant has reasonable food and provides a more than adequate breakfast. And finally, were I not a Best Western Club Member (earning points for stay) I'd be searching for somewhere else to stay.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with our guest room. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I will be addressing your comments with my staff so that we can address those issues, and provide better service in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A very good choice"

5
27/10/2016

We were very pleased with how comfortable we were at Best Western in Redding. The location was perfect for us and the hotel accommodations were really very good. A comfortable room and an excellent breakfast.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for your kind words. I am glad you enjoyed your stay and we look forward to seeing you in the future should your travel plans ever bring you back to Redding.

"Nice place, good breakfast"

4
26/10/2016

Room was fine; we reserved via smartphone same day, with a discount. Normal Best Western style/design. There was a party in the main lobby area (Saturday night), but our room was well away, though on the parking lot; still, it was quiet all night. The in-room refrigerator did NOT have a freezer section, so our cooler ice-packs became useless for the next day's travel. Nor was there a microwave in the room. Breakfast, however, was very good. Though the standard buffet style, there were two hot egg dishes, bacon and large sausages, and other basics. Tables were clean; two hotpot carafes were for regular coffee, not just one. So, some functional disappointment with the room, but we left on full and satisfied tummies.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Not what we wanted!"

2
24/10/2016

We booked a three night stay at what we thought would be nice Best Western Hotel. We asked for a deluxe king room and was told that we would get an upgrade due to our premium membership. When we arrived we noticed that there was construction going on in the lobby. It is a little annoying when we are wanting a quiet get a way. I feel that we should have been notified at the the time of booking that there was construction underway. As my husband was checking in, I proceeded to get our luggage out and loaded on a cart. He was told that our room was on the side of the building and we proceeded to take the cart around the side of the building. The front desk clerk came out the side door to direct us to stairs. This nothing like what we saw online. This is a old motel! We took one look at the room and decided that this was not what we wanted. It looked like an old motel with new bedding! We have paid far less and received far better than this and we were suppose to get an upgrade! We went back to the front desk and told them that the accommodations did not meet our expectations. The front desk manager came into the conversation at that point and said that all there rooms had been remodeled and asked what room did we have.. She seemed to understand at that point and offered us another room in a another wing. She said that they had a room with two queens. That is not what we booked or was expecting with a premium upgrade, so we declined the offer. The manager did say she wouldn't charge us for the cancellation with less than the standard 24 hour noticed. Gee, thanks! At that point, all we could imagine was, they gave our room with the upgrade to someone else. This was a lesson learned for us. Never go by the pictures posted on the website!

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100. Rosie Argent Front Desk Supervisor

"Not as nice as I remembered from last time"

3
23/10/2016

Not quite as nice as our last stay in January, although they were renovating the lobby which could have thrown things out. Dinner and breakfast was great as the last two times. We would definitely stay here again though.

, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. We are so happy you enjoyed Our CR Gibbs Restaurant. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"Delightful Hotel in Redding, CA"

5
21/10/2016

I always stay at the Best Western Hilltop in Redding, CA as it is close to where I must be for work when traveling there from the Bay Area. The staff there is very stable and they remember me which is delightful and I do not feel odd or strange having dinner in their Restaurant as they make me feel like family. Appetizers, dinners, shrimp bowl are all excellent as well as their "special for the day" which was extremely good if you like lamb chops! I have had their steaks also and can say I recommend them!

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank You for your recent stay at the Best Western Plus Hilltop Inn. We value your opinion and am excited you enjoyed the hotel as well as C.R. Gibbs Restaurant. We are looking forward to your next visit.

"overpriced, old school rooms,"

1
20/10/2016

We've been on a 3 week trip down the Oregon coast and inland to Palm Desert. On our way home we picked this hotel because of its location. Of all the hotels we stayed in on this trip, this was the worst AND it cost the most. Tiny rooms. As a platinum Best Western member I usually get offered an upgrade. Mentioning the possibility of an upgrade did not even merit a response. What is it about hotels in Northern California!...

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"A great rest before a long drive"

5
19/10/2016

My friend and I stayed overnight in Redding on our way to Oregon and we found this hotel to be wonderful from Zak who checked us in to the comfort of the bed and the marvelous black out drapes! We had a wonderful meal at the attached restaurant and a great start with breakfast before we started our journey on Sunday Morning. Will stay at this s hotel again??

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Gerald"

4
18/10/2016

The perfect stopover on a long solo trip into Oregon. The facility is well kept, staff was very courteous, the room was very welcoming and the quietness allowed for a perfect nights rest. The restaurant and their menu added to make it a very pleasant experience. My pleasure to recommend this facility.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Nice staff/Rooms are small and few amenities."

3
18/10/2016

Staff were nice. The rooms are pretty basic. Quiet and clean but extremely small. No exhaust fan in bathroom and only one sink. Centrally located to any necessity. Breakfast options were basic and great for meat eaters. Not many fruit or veggie options.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Excellent service!!!"

5
17/10/2016

This hotel is in a great location with restaurants, .We always try and stay at this hotel when we are on our way to southern California. The service is great, the breakfast is great, the rooms are very clean.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Great stay"

4
17/10/2016

This BW Hilltop in Redding is an older 2 level hotel with an elevator. The rooms are very clean and have been updated. Average size room with sink outside of the bathroom. Comfy beds and pillows. The room was quiet which seems to be an advantage of older hotels. The staff were pleasant and helpful. The hotel in on a main street and close to interstate 5. The hotel has an attached restaurant and bar where we ate dinner. The dinner was good and price reasonable. The best part was the breakfast. The breakfast is in the restaurant and it is a full, "real" breakfast buffet style. Large room with lots of seating. The price of the hotel was average. I would definitely stay here again!!

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Old Faithful in N. California"

4
16/10/2016

I travel through northern CA periodically and Redding is a convenient stop. For the past several years, The BW Hilltop Inn has been my motel of choice. It is convenient to I-5. The rooms are clean, quiet and the service friendly and professional. Their breakfasts are a definite cut above the standard fare and there is a good restaurant (C. K. Gibbs) attached. After a log day's drive, the last thing I want to do is to drive to a restaurant, so being able to walk through the lobby is a gift. The only downside to the Hilltop Inn is their TV system which is not particularly user friendly.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for the review!! We are working on our Cable package in hopes of improving the set up for our guests. Appreciate your staying with us and thanks again for taking the time to share your experiences with us, we truly appreciate it :) Sincerely, Denita Gaines Assistant GM

"Awesome Hotel and The best Restaurant"

5
13/10/2016

From the minute April check me in at the desk to the very enjoyable meal I shared with my good friends. This hotel has been fantastic. I would like to give a shout out to Richelle " Rey Rey" our Waitress & Chef John whose delicious food and presentation was off the hook! The restaurants name is Bay View at Best Western Pier Point Inn lives up to its name as the view is fantastic ! One of my friends had the Coho Salmon and rice pilaf , one had stuffed chicken breast with rice pilaf and I had a mozzarella mushroom burger all very delicious reasonably priced mouthwateringly pleasing meals and then we filled up with dessert ... Yum . Bay View is elegant without being stuffy you can easily be casual with kids and family or dressy like for a romantic date???????? Thank you so much Best Western for helping me enjoy what has been an emotional trip for me. I was able to decompress before my drive home ??Thank you April Front Desk, Richelle and Chef John y'all rock!

"Clean and easy access to the freeway."

5
11/10/2016

Clean rooms, They do not provide garbage can liners you need to ask for one at the front desk. Easy to get to the freeway. a good selection of local and cable channels and in-room internet. Great restaurants in the local area.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great place to stay"

4
11/10/2016

We stayed in Redding for one night at the end of a long driving trip. We like Best Westerns, and the Hilltop Inn was a good choice among many different brands available. The lobby area was being renovated, so it was a little tricky to find the check-in desk, and there was a long line in a very small space. Our room was on the first floor near the pool, and it was very quiet. The room was large with a king bed, table and chairs, and TV/micro/refrigerator set-up. The sink was outside the bathroom, which was handy for the two of us. The bathroom was somewhat small but functional. The hotel has a restaurant onsite, which was one reason why we chose it. It was crowded, but we did not have a long wait for a table. The server was friendly and efficient, and our meals--salad and sandwich--were very good. The hotel also has to have one of the best free breakfasts around, a nice array of cold and hot foods and even the coffee was good (although we still hit Starbucks on the way back to the freeway!). We would stay here again when traveling through Redding.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"best breakfast"

4
09/10/2016

this is a very convenient location , easy on and off- a great restaurant and bar at the location - Great Steakhouse close by- rooms are nice clean and the WiFi is good for connecting with family on your progress.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank You so very much for the kind review! So glad you stayed with us. Hope we can host you again soon. Sincerely, Denita Gaines Assistant General Manager

"Clean, safe and dog friendly"

4
06/10/2016

Recently stayed here on a road trip from Los Angeles to Portland. I was nervous about traveling with my two dogs and this hotel/motel turned out to be a great stopping off point. We had a ground floor room around back (facing the freeway) which was quiet and there was a small stretch of grass to walk the dogs late at night. It was well lit and felt safe for us and our car (packed to the gils). There is a large restaurant onsite that seemed to be a hot spot in the area for dinner. There was a large outdoor eating area and they offered take out or room service. They are renovating the lobby area and the temporary space is a bit tight. But otherwise, would definitely recommend if you are looking for a stop in the area.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for the review! Glad you found it to be a fitting spot to stop and our apologies on the construction zone!! We hope you come back again soon and hopefully you can enjoy the new lobby on the next visit. Thanks again so very much :) Sincerely, Denita Gaines Assistant General Manager

"Don't bother staying here"

2
03/10/2016

We had a very rude staff working the desk. If you bring a pet you are put in a room next to the freeway, having stayed at several other BW in the last two weeks with our pet, we never had to be put in the back.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"An enjoyable stay"

4
02/10/2016

From the welcoming and informative staff to the clean room we were not disappointed. The lobby was currently being modified but this did not cause any concern and I can imagine it will only add to the welcome when it is completed. The buffet breakfast next door was well stocked with plenty of choice for the English palate and I am sure for the American taste. We were very happy with our visit whilst on a road trip through California and I am sure many other travellers will enjoy this Inn. Many Thanks.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Staff not friendly "

4
29/09/2016

The room and the area are great. The location before driving the mountains perfect. They are remodeling the lobby so a bit difficult getting to the office. The room is very comfortable couch and king bed. So everything is worth the stop and money. Whoever they had on today were very short and curt. Other than that great place to stay.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Noisy air condition!"

3
28/09/2016

Nicely remodeled rooms, lobby still remodeling, training new staff, took forever to check in ! Bossy, loud, lady behind the desk that was a poor example of a lead staffer for your hotel. Great breakfast deal in the restaurant!

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We here at Best Western Plus Hilltop Inn apologize for any Inconvenience you experienced during your stay here. We are currently updating our property and hope you can give us another try in your future travels. We are also sorry for the level of voices during your check-in process.

"Upscale Redding BW"

5
28/09/2016

Everything was super clean, well presented, and upscale compared to other BW motel/hotels (that were also very clean & had great staff). They are in the process of renovating the lobby so I didn't see it. I can highly recommend this motel/hotel.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Perfect stop-over for road trip!"

5
26/09/2016

We traveled from our home in Salem Oregon to Yosemite and stayed at this hotel both on our way down and on our way back. This was the perfect mid-way point--approximately 6 hours from each location. The rooms were clean with comfortable beds. We spent several hours enjoying the lovely pool area and then had dinner in the hotel restaurant. The restaurant was unexpectedly nice--delicious food and a nice atmosphere. We ate one evening on the outdoor patio. It was lovely and refreshing and has fire-pits to take the chill off the evening. After a good night's sleep, we checked out the breakfast buffet. It was surprisingly good and included hot food, such as eggs, bacon, sausage and potatoes in addition to the usual cereal, pastries, yogurt and toast. We were very happy with every aspect of our stay at this hotel and definitely will stay there again for future road trips!!

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Service on a Broomstick"

2
24/09/2016

Often stay at Best Westerns and this was one of the worst I could imagine. Yes, it is a "freeway motel" so I didn't expect a "resort experience" but the rooms were ugly and dated with pieces of molding falling off the walls. TV remote was screwed up and the toilet was the most uncomfortable "throne" ever. With the door closed you could barely fit your knees. They did not say the property was under construction (lobby only but significant disarray) when I made the reservation and the rate did not reflect the inconvenience. MOST IMPORTANTLY... the woman checking us in was totally on her broomstick and belittled the construction issues. She should not be working in a service industry. My husband gives everyone the "benefit of the doubt" but felt she was one of the few women who deserves to be called the C-Word. The only plus side was that the free breakfast was better than average.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"Best Hotel and Restaurant in Shasta County"

5
24/09/2016

Clean updated rooms, very nice restaurant and bar. Fantastic HOT breakfast included with your stay. When visiting Redding this is the only choice for business or pleasure. The Food in CR Gibbs (inside of the hotel) is one of the best /on trend restaurants in the region. Knowledgeable servers and fun bartenders

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Really good..."

5
23/09/2016

Before I write the review for this great property, I would like to issue a heads up for those contemplating booking with Agoda ( seems to be affiliated with Trip Advisor)... Don't...but if you decide to, be sure you know what you are getting. May sound good, but not....ended up costing me extra and probably no BW points....stick with Booking.com....so much better and in most cases the best rate However, this property is great. Yes their reception area is under construction, but no real problem. We enjoyed their pool and hot tub (very clean). The room was large, well equipped and very clean also. Best part is the wonderful restaurant attached to hotel...how nice not to have to go out for dinner. Also an incredible breakfast in the morning with plenty of food and lots of room to enjoy it. The reception staff was sympathetic to my booking plot and we're pleased to offer me a reasonable solution.....a good location near the freeway...easy to get on and off...

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Superior breakfast in their restaurant comes with room rate."

5
22/09/2016

We were passing through and spent little time in our room. They currently have remodeling construction in the foyer and you have to use a side entrance to check-in. There was only 1 person at the desk but she was fast, efficient, and multi-talented it seemed. Room was clean, quiet on the side away from the pool. This is in a great location for finding meals, fast-food or fast casual chain. It is an easy 2 mile drive over to the Sundial bridge for an evening stroll. Their free breakfast was an extraordinary buffet that I've paid dearly for at big name resorts. Superior!

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future. Thank you so much for your kind words. I am glad you enjoyed your stay and we look forward to seeing you in the future should your travel plans ever bring you back to Redding.

"Poor location of non smoking rooms"

2
20/09/2016

The Air conditioning unit of the non smoking room was located next to a smoking area where ash trays and a sitting wall were located. The room was located directly below where the ice machine, concessions and laundry was located. The mechanical equipment buzzed all day and night.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"Good Place to Stay"

4
12/09/2016

The hotel is two stories with outside entrances to the rooms. We had a first floor room and could back the car right up to the door - convenient for taking luggage out of car. Rooms were old style but modernized. Only complaint about rooms is that every outside noise gets transferred into the room. Early risers with their rolling luggage were particularly annoying. Front desk staff were friendly and helpful. The attached restaurant (CR Gibbs) is well worth going to. Food is good and it is very convenient. Front desk staff were offering a $20 coupon at restaurant for $10. Complimentary breakfast at the restaurant was also good.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Great 3-star hotel with great breakfast"

5
06/09/2016

Family of two adults one child stayed two nights visiting Lake Shasta and Wiskeytown Lake. This hotel was on a Hillstop Blvd on a strip of many other hotels. It is next to freeway 40 and 5, very conveniently located for driving to activities in the Shasta area. There are plenty of restaurants and shopping plazas in immediate vicinity along the street. A block down we dinnered at Black Bear Dining - a must visit. Rear side of the hotel was facing the freeway, but noise was minimal when we close the door - noise insulation was very good. Hotel room was PERFECTLY cleaned daily, the room was clean, not worn, bathroom was absolutely clean. Plenty of good quality towels provided, a small clean perfectly operating refrigerator in the room; wardrobe for clothes, chairs and a table, large mirror in the bath and tall mirror on the bathroom door. AC was working adequately, no noise, no too cold/hot - just perfect. Rooms were facing towards South- West however windows were equipped with blackout curtains, so no heat or bright light were experienced. Outside temp was around 90-95 in the weekend we stayed. Swimming pool was nice and clean, heated. Jacuzzi was next to it. All clean and surrounded with fence/vegetation for privacy. Plenty of parking spots around the building, so everyone could essentially park in front of his room. There was a guard at night patrolling the property. Personnel was nice, helpful and professional. hotel provided a complementary breakfast in the restaurant next to the lobby - VERY good rich breakfast with two types scrambled eggs, two types sausages/beckon/ham, waffles, pancakes, panned toasts, milk, coffee, juices, Danon yogurt, milk an cereal, teas, etc. etc. Breakfast was restaurant level, but free. We had friends at other nearby hotels and we talked about this, their breakfast were not the same. this was big part of the hotel experience, since it allows to save time in the morning, besides saving money. Hotel was absolutely worth its 3-star - not Las Vegas, not a dump hole, but exactly worth the stay. It is not the cheapest, but it depends on your perceived value I would rate it a good deal for family of 3-4 that fit in a single room with 2 queen beds. It is going to be my primary consideration in future trips to the area. Just to iterate - very CLEAN and organized, everywhere.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"BAD, DOn't Suggest."

1
06/09/2016

I order 2 queen bed room on 9/3/2016-9/5/2016, but the reciption give me a king bed room, I felt dissatisfied because I paid the 2 queen bed room but didn't get the fair service. Althrough, the reciption told us we can change to 2 queen bed at 2nd night, but it is nothing mean to us, because our travel mood was detroy by it. I have ask the reciption why I get a king bed room, he said we order from the 3rd web site (priceline) and they only pass there are 3 person and only need 1 room for them. I don't know where is the problem in this case, but in customer view, we are REALLY REALLY felt dissatisfied. I hope you can give me a reason what's wrong in it.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
I apologize for any inconvenience that you experienced through your stay. When booking thru 3rd party web-sites it is hard to determine how many people if you did not tell them 3 people. But no matter what you ordered a room with 2 queen beds then you should of had 2 queen beds and we apologize for this. If there is anyway you can call me at 530-722-2280 my name is Rosie and I am the front desk supervisor so we can resolve this issue and please leave a message and Ill get back with you directly. Again, thank you for staying with us at the Best Western Hilltop Inn.

"Great Place to Stay"

4
05/09/2016

I have stayed here before and reviewed it but I didn't show photos of the lobby and CR Gibbs Restaurant. The staff here is really friendly. The place is close to the freeway but was pretty quiet. The room was clean and comfortable so I plan to stay here again. The restaurant that is connected has great food so if you are tired and don't want to go out after you check in, you should drop in.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Great Stay!"

5
02/09/2016

We were initially planning to stay at the Hilton in Redding but after a few bad experiences with them, we decided on Best Western. I was not expecting much from the hotel but we had a lovely time. The staff was very polite, the bathrooms were huge and very clean and the best part was the bed. The mattress was extremely comfortable. One of the best night sleeps I have had in a hotel. The only draw back is that the rooms have a carpet which I was not happy.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank You for your recent stay at the Best Western Plus Hilltop Inn. We value your opinion. We are excited that you enjoyed our wonderful beds as well as the C.R. Gibbs Restaurant. We are looking forward to your next visit.

"Must Stay when in Redding California"

5
01/09/2016

I have stayed at this hotel on many occasions, and each time it always exceeds my expectations. The place is always clean. The staff is always ready to assist and every need you may have. The breakfast is better than any 'free' breakfast I have ever had, at any place, anytime, period. Great added on value for staying at this Best Western.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Not quite plus"

3
31/08/2016

Wasn't that impressed for a plus version. Buffet was more like the lower tier except it had real plates and utensils instead of paper and plastic. Made the mistake of having dinner at their restaurant by purchasing a $20 coupon for $10. Wasn't worth it. Meals overpriced and my wife's was too spicy and she couldn't eat it. We should have checked as there were plenty of better restaurants close by.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"vacation"

5
29/08/2016

The hotel was very clean the staff was very friendly the food was good. The breakfast had a nice assortment of food and it was hot. There was a newspaper for was to read to find out what is happening in the world when you are traveling.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future. Rosie Argent Front Desk Supervisor 530-221-2280

"Well Maintained Hotel- reasonable costs"

5
28/08/2016

Stayed here for a trip to Lassen National Park and found it to be a nicely done hotel, have a nice pool and hot tub and a great breaskfast service. Lobby is well done and the rooms are very clean and neat, Beds were extremely comfortaaaable

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Pleasant Stay"

4
27/08/2016

We've stayed at this BW before when traveling through California and have always been happy with our accommodations. Our room was clean, staff were helpful, the breakfast buffet was excellent, and we had a very comfortable stay.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future. Rosie Argent Front Desk Supervisor 530-221-2280

"perfect"

5
24/08/2016

Beautiful , clean, ! eveything was perfect ! My son was having surgery early in the morning and I live about 55 miles for the hospital ! I have stayed in the past for when we didnt live up here and to visit my Son and Grandchildren. The best ever !

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future. Rosie Argent Front Desk Supervisor 530-221-2280

"Stay in Redding"

5
23/08/2016

The BW Pl;us in Redding was what i have come to expect from BW Plus hotels. The room was very comfrotable and the breakfast was at the restaurant off the lobby. The pool area was one of the nocecer ones I have seen. I would definitely recommend this hotel

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Hilltop Inn okay but noisy"

3
17/08/2016

We stayed here to gather reward points - had stayed there some years back and thought it was okay. Not so happy this time. Second floor room was not easy to access. Stair cases are configured strangely - ended up going both up and down stairs to get to our room. Parking was not great - too many rooms and not enough spaces. Neighborhood seems a bit sketchy. Restaurant was really noisy and we were looking for a quiet place to have dinner. Not there. This is a busy place. Room was clean and everything worked. No microwave, though. Probably would opt for another hotel in future.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with our guest room. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements.

"Good place to stay..."

4
14/08/2016

We booked this hotel on the spur of the moment after changing some vacation plans. The front desk staff was very friendly and welcoming. The first room we were given was a LONG way from the parking area and front desk and when we got there our card wouldn't work. We went back down to the front desk and asked for a closer room and that worked out much better. The room was clean and the bed comfortable, although the bathroom was quite warm, so we propped open the door to get some A/C in there. The breakfast was good, but the dining area is quite small so you might have to gauge when you should go.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Excellent Hotel"

5
11/08/2016

We were just travelling through on our way home from a ten day road trip. The greeting staff were extremely helpful. The room was spacious and bed very comfortable. Never ending hot water for showers. Really enjoyed the evening mean in the restaurant as well as the buffet breakfast the following morning. Would highly recommend this hotel. Staff were extremely friendly.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Adequate -- not a top choice"

3
10/08/2016

The hotel was adequate but not really a top choice for Best Westerns. The room was noisy in the morning with the neighbors, but the pool was clean if over chlorinated. The staff was courteous and the location was solid. The room was supposedly renovated, but I would expect something nicer. I booked through Hotels.com for $150 a night and was told they have block of rooms -- not sure if these are the best room, but I won't be booking this hotel again.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with our guest room. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not bad not great"

3
03/08/2016

Stayed here during the week for a work conference, which we held in the larger of their two meeting spaces. I'll start there, the room itself is a nice size with working AV, round tables with tablecloths. Temperature is hard to maintain, it's either hot or cold and the unit makes a very loud hum. Also, the lights have several different functions but it's hard to find an option that doesn't shine right on the projector screen.The room is also alongside the pool and has an exit to the outside, across from a room with no curtain option (looks like it broke off). It's also adjacent to a loud kitchen (by a set of double doors). The rooms are fine. No floor length mirror which seems like an odd choice. I had to stand on a coffee table in front of the bathroom mirror to make sure I was presentable. The hotel itself is a bit dated, the area is a little dodgey and the rooms are outside entry and not very accessible. Sort of a pain with heavy luggage with several sets of stairs with a lone elevator out of the way. Staff has been friendly and accommodating and the restaurant has been pretty tasty!

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with our guest room. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements.

"hmmmm"

1
03/08/2016

So it is 11.30 at night, you have a family with a 6 year old show up - and you tell them there is no room available while there is you are simply not qualified to do your job. We unexpectedly had to stay the night in Redding. We were high up in the mountains with (almost) no wifi signal but could tell from the HotelTonight app that there was availability. After a 10 hour drive arrived at this BW, where one of the front desk ladies immediately stated if you do not have a reservation you have to leave we have no rooms available. I mentioned that the Hoteltonight app did show availability and went ahead and booked the room while standing at the front desk. She was not amused and mentioned that I had to request a refund from Hoteltonight since she did not have a room. Her colleague even called the Hilton to ask if they had a room but they did not, so the lady stated well that means you have to travel to another BW. Really ? All of a sudden her colleague (who was actually really nice) did find a room. A room for emergencies. Well it had a king bed and a fold out sofa so we were happy. But how on earth can you tell a family with 3 kids at first that you do not have a room, and 10 minutes later you do have a room, when the guest is persistent. Bad call BW.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. I do apologize for any inconvenience you experienced during your check in process and will be speaking with all the front desk staff about this issue. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100. Rosie Argent Front Desk Supervisor

"Great Place"

5
01/08/2016

Great hotel, Great staff, we will definitely stay with you again.The location was easy to access and easy to find. Plenty of parking and a wonderful restaurant. Again cannot say enough about the staff at this hotel. To put it simply they are the way businesses used to be run.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Survey Reply"

5
30/07/2016

Was a wonderful stay. Very noisy road outside but extremely quiet once we closed the door. We could not have been more pleased with our entire experience. Looking forward to our return, in a few weeks.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Nice location & quiet"

4
30/07/2016

We have had difficulty finding a hotel that accepts dogs when traveling from Olympica, Washington to L. A. Best WEstern Plus Hilltop was a perfect fit for us. OUr room was close to dog area, on the first floor, and quiet. Breakfast was a nice perk. Will definitely remember it for future trips. We arrived after 9pm, so the in house restaurant was closed, however there are plenty of restaurants in the area.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"The staff make this place wonderful!"

5
26/07/2016

After our motor home broke down and we were left with nowhere to go while it was in the mechanic shop, KAYLA at the front desk helped lighten our burden by giving us a great room for a great price. Our kids loved the pool and we had a little time to relax and enjoy the hot tub, the breakfast was delicious and more than filling and the room was clean and spacious. They even kept the pool open later than normal so our kids could be kids and not be cooped up in a hotel room. The next day we had to spend time at the mechanic and after finding out our motor home needed a new motor, we had to rent a car to try and salvage our vacation and get the kids to Disneyland. The staff gave us late check our and even some coupons to the restraint attached to the hotel. I can't rave enough about our experience. The best part of our time in Redding was getting to meet all the nice people at this hotel and knowing that there are still good people in this world. IF we have to go back to Redding we will stay here again.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Nice stay for one night"

3
24/07/2016

Met up with some family for one evening and stayed here. It was busy, during spring break. The room was clean, the bathroom was tired and old looking though. The Breakfast was really nice, large selection and again, clean areas. would stay again if in the area, close to on and off freeway and close to In and Out Burgers.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Best Western PLUS Hilltop"

5
23/07/2016

Redding has two Best Western motels in this town. Best Western PLUS Hilltop Inn, Redding, CALIFORNIA is one of the wonderful motel in this area. Room service was excellent. If you have government rate, they will give you a room at the far side from the lobby.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Business"

4
21/07/2016

Over all it was decent . Nothing extravagant here . I liked the grill they had attached to the hotel that was pretty good . Not a big fan of the motel style hotels though. This location was good though right off the freeway. It's an old building that has been updated

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Consistency"

5
20/07/2016

Have stayed here on work trips for past 10 years and cleanliness and breakfast value keep bringing me back. Ground floor units can be noisy in the early morning as travelers pack their cars to take off.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Great place in great location"

4
19/07/2016

Large room with shower and extra large bath tub. Well decorated. Very good A/C, Breakfast was a better than average buffet,served in attached restaurant so lots of room for people and food. The cable was out but they got it fixed quickly.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Nice Property but they overcharge"

3
18/07/2016

We are B/W Gold card members and have stayed at many, many Best Westerns over the years. And never, never have we been charged for a simple bottle of water. But tonight, as we walked through the lobby we asked for a bottle of water - we are a senior couple, retired military and have traveled the world, and the desk clerk was going to charge us $2 each for a simple bottle of water. It spoiled our opinion of this hotel and we would consider this if we ever pass this way again. It's called "hospitality," and this hotel failed. "hospitality"

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. We do charge $1.00 per bottle and I apologize if they did not recognize you as a BW Club Member. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"Hilltop Inn, Redding"

5
17/07/2016

It's always a pleasure to stay at the Hilltop. My husband and I always stay there on our trips north. We've never had a bad experience. The staff is always courteous and friendly, the rooms always clean, and the common areas attractive.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Watch out for dungeon rooms if you go through TripAdvisor"

2
15/07/2016

This hotel will give tripadvisor or other web based services a very bad room at first. We were told that this is their policy. The rooms are like dungeons One window on the door that faces a concrete wall. You pay the same as if you have a regular room. They told us if you call them directly for reservations you will get a 'normal' room Outrageous

"business"

3
13/07/2016

decent hotel over all downside is it is old with upgraded decor. Only thing that I didn't like was the Bed . It wasn't that comfortable. The hotel has a restaurant attached , a bar and grill that was pretty decent

"Family Adventure"

4
13/07/2016

My grandson and I arrived in Redding at the Best Western after a very long drive from Idaho, We were greeted by a friendly staff and our check in was very quick and hassle free which I appreciated after such a long day of driving. We found our room and was pleasantly surprised by the beautiful decor and the modern amenities. The table and night stands had beautiful granite tops which were very nice. The flat screen tv was nice as well. The air conditioning worked very well and was nice after a hot 102 degree day. We headed to the pool and found it to be very clean and very refreshing! There was plenty of room to lounge around and relax. The breakfast was amazing with tons of choices and the restaurant amenities were much nice than hotels with just a small little eating area. We enjoyed bacon,eggs, potatoes, waffles fresh fruit and an array of juices and plenty of hot coffee!! We enjoyed every part of our stay and will definitely be staying there again !! Thank you for everything !!

"Best Western Plus Hilltop Inn Redding-great road stop"

3
12/07/2016

We couldn't push any more so decided to stop for the night in Redding. I chose this hotel because it had a restaurant. The lobby is nice, however the rooms are very outdated and in need of a serious upgrade. Loved that a hot breakfast was included.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with our guest room. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I will be addressing your comments with my staff so that we can address those issues, and provide better service in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Grest place to stay!"

5
08/07/2016

The place was ideal! Everything was first rate. We felt like we were in a luxury hotel. The room was clean, the help very friendly and the food great with many choices. The room was quiet and the patio was large by the pool area. The staff was open to making eating recommendations and helpful. We will come back here.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"A Stop at Hilltop"

5
07/07/2016

We certainly enjoyed our stay. Very good restaurant attached to the hotel which made eating so convenient. Service and rooms also excellent as usual. Hotel located right next to 5 Freeway making accessibility easy when traveling up and down the state. We will return sometime in the future.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Best Family Hotel"

5
06/07/2016

This hotel is amazing for families. the parking is right by the rooms, and they have free dvd rentals for every age group. The pool and hot tub are always clean. The pool area is huge with plenty of seating, and the pool itself is the largest I've seen! The hotel bar is a short distance away also which serves the best margaritas I've had! I stay at a lot of hotels and I always choose the best western plus whenever I go to Redding, ca!

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. I was happy to hear you enjoyed our pool. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Great Hotel and pet friendly"

5
05/07/2016

If you wanted to stay in a great hotel and is pet friendly this is the one for you. Great complementary breakfast and a great place to have for dinner. The swimming pool was also great and the location of this hotel was very convenient.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Clean and very friendly"

5
28/06/2016

The hotel was clean and the staff was exceptional nice!! They were more then willing to help with anything and were really wonderful with my kids. I pool was very nice and the shade areas with all the vegetation near the pool made it feel more private. The breakfast was good to and the staff did not seem to mind the little bit of craziness I bring with trying to get breakfast for three little kiddos.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
So glad to hear you enjoyed our property. Thank you so much for taking the time to review us and we hope to see you again soon! Sincerely, Denita Gaines Asssistant GM BW Hilltop Inn

"Great breakfast and amenities"

5
27/06/2016

I was very happy with our stay here. The pool was great and heated! Room was very clean and comfortable. The breakfast at the attached restaurant was the best I've had for a free buffet, lots of choices. Overall I would definitely recommend and return on our next trip. We almost missed it though as the sign was very small but the restaurant sign was very visible.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"rude service"

2
27/06/2016

unfriendly phone staff member took my reservation. check-in staff made me wait while they talked about personal chit-chat. was told room was not ready at check-in. i requested they call housekeeping to confirm and of course room was actually ready... and i told them my dog was waiting in the car in 100 degree weather. found a giant dead bug on the bed and the couch was thread-bear on cushion. when i called at 5am to check-out, once again staff was rude and could not of cared less.. no thank you, come again, safe travels... just hung up on me.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"Great breakfast!"

4
26/06/2016

Hotel was comfortable. Rooms could use a little updating, but it was fine for a one night stop on a road trip with our two teenage boys. The best part was the hot breakfast buffet included with our stay! It's expensive to feed teenage boys! That was wonderful!

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Disappointed"

3
23/06/2016

Had excellent stays over the past few years at this is very same inn. The last stay was very disappoining (most stays were ad hoc without prior reservations) in terms of honoring the reservation as agreed to over the phone. Would probably not stay here again.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with your recent stay. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements.

"Convienent, comfortable"

5
20/06/2016

We did a whirlwind 10 day trip from San Francisco up to Portland Oregon and then back down to San Francisco. This property was on our return trip. This location was close to several sights we had chosen on our trip. The staff was courteous and helpful. They were very professional in how they carried out their duties. We would definitely consider this property for any trips through this area again.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Pet rooms"

4
20/06/2016

Booked 2 queen bed room and when we informed about our pet, were moved to 2 full bed "pet" room. Room seemed smaller than normal room. No notice of differing rooms when staying with a pet. $20 pet fee plus smaller room/bed was not expected.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. All of the Pet friendly rooms are 2-Queen beds. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"best BW in town"

4
18/06/2016

we used to stay at the Twin Views BW but the noise level finally got to us. The Hilltop is more expensive (by approx. $30) but we though worth it to get attached restaurant, swimming pool/spa and restful night of sleep, and it's a bit closer to town and other restaurants and stores. we had room facing courtyard and slept with window open, it was quiet enough. just wish rooms had microwave, otherwise everything there you need.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you very much for your response. We are glad to hear you got a good nights sleep, we thank you for your business and hope to see you again soon. Sincerely, Denita Gaines Assistant GM Best Western Hilltop Inn

"good but breakfast and the coffee was cold every morning"

4
17/06/2016

Hot breakfast and coffee were cold, the room was great and the staff was extremely polite and friendly. enjoyed our two nights we stayed just the breakfast and coffee each morning were cold. As well as the waffles as they were pre made already.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"GREAT FIND"

5
16/06/2016

We travel back and forth from Tacoma to Phoenix maybe two or three times a year. Sold our coach and returned to car travel so have been trying different locations and hotels. This is definitely going to be a permanent stop Room richly appointed and comfortable. Property is clean and paroled. We travel with a service dog and she was accepted well and was also comfortable, The restaurant, C.R. Gibbs, and lounge or not only a bonus but the food and drinks were great. Wine list is so-so but we are somewhat wine snobs.. well my husband is. Overall, we are excited to find a place we want to come back to.

BWHilltopInn, Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Dirty glasses"

2
14/06/2016

The two glasses in the bathroom had cling film over the top to give the illusion that they were sanitary and safe. A quick hold up to the light revealed smears, smudges, and spots: filthy. Many rooms face are right on the freeway with constant traffic noise. Just gross. Won't come back.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-221-6100.

"nice place good location"

4
14/06/2016

The rooms might be a little small, but they are clean and comfortable. Its in a great location for shopping or what not. The negatives are you cant check in till after 4, there isn't a microwave in the room, and the pool closes too early. But I would definitely stay there again.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to write a review and tell us about your experience at the Best Western Plus Hilltop Inn. I apologize that you did not have a positive experience with our guest room. Your feedback is very valuable to us to enhance the future stays of all our guests and we appreciate you letting us know where we may need to make some improvements.

"Love Best Western Hilltop"

5
06/06/2016

Overall a very enjoyable stay. The only reason I marked very good under sleep quality is because I don't sleep well with air conditioning on as it drys my eyes and mouth but very nice and cool. I prefer open window but as it was VERY HOT weather outside we needed the air on.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for commenting regarding your recent stay at our property. Your business is very important to us and we value your opinion. Thank you for telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-221-6100.

"Rooms are average, price is above average"

3
06/06/2016

Hotel is nice, but the quality of the rooms are what I would expect at a much cheaper hotel. The hotel staff is excellent, very helpful. Checking in and out was very smooth and again the hotel staff provided excellent service.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for your response we are glad you enjoyed your stay! We Apologize for any inconvenience you experience here at the Best Western Hilltop Inn. We are consistently upgrading our rooms and appreciate this input.

"Needs an update, better options around"

2
04/06/2016

Stayed at Best Western Plus for the first time. Was disappointed. Its an old property urgently needing an update. Breakfast options were not good compared to other hotels we have been to. Check out other options around.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We here at Best Western Plus Hilltop Inn apologize for any Inconvenience you experienced during your stay here. We are currently updating our property and hope you can give us another try in your future travels.

"Getting a bit dated but very comfortable"

4
04/06/2016

Stayed here on a road trip in mid - May. The room felt a bit old and needed better lighting, however everything was clean and the bed was comfortable. Excellent staff, and the hotel restaurant, C.R. Gibbs is great. Full buffet breakfast is included in the price of the room. Would definitely stay here again.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
We here at Best Western Plus Hilltop Inn apologize for any Inconvenience you experienced during your stay here. We are currently updating our property and hope you can give us another try in your future travels.

"One of the 'Best' Best Western Hotels"

5
02/06/2016

This was booked as a 2-night stopover between the north western National Parks and San Francisco; an antidote if you will, for the cool weather of the RM, Yellowstone, Glacier & Crater Lake NPs. These were all amazing (I have reviewed these elsewhere) but after 4000+ miles in 2 weeks, we felt like we needed a mini-break with a little heat. This is certainly what we got. The temperature was 40C on each of the 2 days and allowed us a couple of days, with a short excursion into Lassen NP, to spend a little time around the pool. I didn't realise that NorCal got this hot but it was welcome that it did. The hotel was centrally located and with one of the best breakfasts we have had on this holiday. Attached to the hotel is an American Grille, C. R. Gibbs and we ate dinner on both days here. Whilst it was a little pricey ($35/head), I couldn't fault the quality of the food and the terrific service. There was also a great selection of local craft beers; all at reasonable prices. A great hotel and one that we will return to.

BWHilltopInn, General Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank You for your recent stay at the Best Western Plus Hilltop Inn. We value your opinion and am excited you enjoyed the hotel as well as C.R. Gibbs Restaurant. We are looking forward to your next visit.

"My stay in Redding"

5
02/06/2016

I had to work in Redding for the day, and my stay at the Hilltop BW was Excellent, I enjoyed my stay and enjoyed the free hot breakfast. The employees were nice and the breakfast hostess was a very nice young lady.

"Business class"

4
01/06/2016

The beds at this Best Western are very comfortable. I have chronic back pains, and have discovered that this B.W. beds are are firm yet, won't bother my back after ten hrs of sleep. I was extremely happy with the breakfast. They have home made style potatoes with onions, and red onions, home made french toast made with real french bread. Yummm. The only negative found was they don't have a microwave oven in the rooms.

"9:45am May 30, 2016"

4
30/05/2016

The hotel was nice and clean. Check in and out was fast. My only compliant was I felt over charged at this hotel, the price on the internet was much less. We are retired military and travel a lot and want clean reasonably priced rooms, this room was $ 70.00 over internet price. but we were too tired to go elsewhere.

"our go to stop on way to Ashland plays"

5
24/05/2016

We usually stop here from Marin county, CA only 4 hours from home and 2 more to go to Ashland. Premium rooms are quiet away from freeway and beds are comfortable. Daily newspapers, a great bar/bartender and buffet breakfast with everything from eggs, bacon,hot and cold cereal, fresh fruit are a plus. Mr. Gibb's restaurant, attached, has very good and amply sized portions. Checkout is a breeze.

"A good place to stay"

4
23/05/2016

Although it is getting a little old in terms of layout and room décor, this motel is still a good selection. It has a full-service restaurant on the premises, which is becoming rare, and a morning breakfast buffet with much more than is usually the case. The restaurant was noisy when I was there, but it was a Friday night-with the rodeo that weekend, so that may not be a continuing factor. The bed and room were both very comfortable, with easy climate control.

"Convenient"

5
22/05/2016

Having a good restaurant in the hotel is definitely a PLUS. Expensive for dinner but the complimentary breakfast is a real breakfast. Not a continental, real! Kids love the pool and it is right off I5 and Hwy 44 near all the shopping.The bed was OK, worn out a bit though. All in all, good value for $110

"2nd Time's a Charm"

5
20/05/2016

Our 1st stay here was 4 yrs ago when we dropped our daughter off at Simpson U & they recommended this Inn. We're back for her graduation & it hasn't changed for the better (tho I now need handicap access): awesome front desk service, put us in a room near the lobby, allowed my husband to bring me back breakfast so I could enjoy it too, ground floor & not a single bug! Thank you BW+ we'll miss staying here.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Great service, beautiful hotel!"

5
20/05/2016

We had a fantastic stay at the Best Western in Redding, due in large part to the wonderful staff. Rosie, in particular, was extraordinarily attentive and kind to our family! The hotel is a real gem in Redding, the restaurant is beautiful and friendly, and the laundry facilities were a lifesaver!

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Business Trip"

5
16/05/2016

Very good hotel. It is an out-door corridor (door opens to the outside) but everything felt very secure. I didn't think twice about it. Worth the money for sure. I will stay there again. Good breakfast and workout room. Pool looked nice, but I didn't use it. Even the maintenance people were very personable.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Value and good service"

4
14/05/2016

Got a really good deal at the hotel and despite our first room not being that good, they moved us without a hitch, were very apologetic and handed us 2 breakfast vouchers. We stayed overnight coming back from Portland and it was perfect pad to crash and continue next day.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team make to deliver a good experience for every guest. We look forward to you staying with us again should you ever come back to Redding.

"Best Western Hill Top"

5
13/05/2016

The staff are very friendly and helpful. The bar/restaurant is great and the food is very good. The front desk staff went out of their way to be helpful in looking for my Best Western points. The waitress in the bar/lounge was very attentive and friendly.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased that you were able to recognize the efforts that our team made to deliver a good experience for every guest. We look forward to seeing you in the future.

"Best Western Plus Hillto Inn, Redding, California"

5
12/05/2016

Best Western Plus Hilltop Inn, Redding, California. Excellent view, fantastic Breakfast service, great customer service representatives, sleep quality, location, value, cleanliness, rooms, security, and many more, you just name it...

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for your comments about your stay with us here at the Best Western Plus Hilltop Inn. We look forward to you being our guests in the future should your travels send you our way.

"Noise interrupted our whole night"

1
02/05/2016

Make sure you don't stay on the highway side of this location as the trucks use their air breaks for the next freeway exit. Beds are hard. Staff didn't advice that the noise night be a problem. This is a busy property and the breakfast was crowded. It is sad that we couldn't sleep and just want to jump ship by morning.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for comments about your recent stay at the Best Western Plus Hilltop Inn. I On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I will be addressing your comments with my staff so that we can address those issues, and provide better service in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.apologize that we were not able

"Great"

5
28/04/2016

I've stayed here before. It's always been great. The breakfast buffett in the restaurant is especially good. It's near the freeway but has no intrusive noise. Other hotels and restaurants down the street have some reported problems with transients/homeless. This property appears to avoid any such problems.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for reviewing our property. I am so glad you enjoyed your stay with us here at the Best Western Plus Hilltop Inn. We feel the added security has helped with any issues that may arise. We look forward to your future stays with us.

"Nice location"

4
26/04/2016

We stayed at this hotel due to its location. It was convenient and close to the Bethel church. Good sized room, and very good breakfast was a plus. A little bit of street noise. The polis nice and fun for the kids. Would stay there again.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for staying with us. I am glad you enjoyed your stay.

"Best Best Western hotel breakfast ever"

4
25/04/2016

This is hands down the best free hotel breakfast I have had at a BW. The rooms are clean but older. The area is not very nice. There is security on site. If you are passing through this is a good one night stop. The front desk is efficient but not overly friendly.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for your comments. We look forward to seeing you again.

"Horrible Experience"

1
22/04/2016

My family needed a hotel for one evening on our drive back from Disneyland. We have three small children all under the age of 6. We came in late, around 930pm to get a room. We were given a room that was quite a trek around the building near the pool. Once there, we were met with a huge group of young people who were intoxicated, smoking, using foul language and the girls were exposing themselves to the guys. We hurried into our room which was on the bottom floor. A huge group of people went in and out of doors around us loudly, stood outside our window cussing, drinking and being obnoxious. I looked out of the curtain and I got stared down. When I opened the door one of them flipped me off. I called the office and was asked to move. They moved us and then made excuses for the people saying that "they didn't know they were in front of our window" We had to relocate to the other side of the building and even over there it was loud and people around us seemed to not care about any noise ordinance. The room smelled musty (the second one) and on the roll away bed the blanket was dirty and smelled. It was just a terrible experience for the price

"Redding via Eureka"

5
22/04/2016

I love this hotel, I stay here about 3 or 4 times a year and have been doing that for almost 12 years. Over those years I have stayed at many of the other hotel in the area but the Hilltop Inn is my favorite for a number of reasons not the least of which is CR Gibbs restaurant and lounge.. The rooms are excellent the beds are great always and the shower is fantastic.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for always coming back and being our guest. We look forward to seeing you next time.

"Awful stay"

2
19/04/2016

Restaurant was sold out of lots of items, took 90 minutes to get hamburgers which were overdone and dry. Noisy party in parking lot, called reception 5/6 times, nothing done until approximately 1:30 am. Lots of people in parking lot smoking most of the night, smell came into room.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I will be addressing your comments with my staff so that we can address those issues, and provide better service in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Hilltop Redding Best Western"

5
18/04/2016

Very convenient place to stay, very clean, well-run, good restaurant attached. One of the best BW's I've stayed at in several years. Would highly recommend it to anyone. Pet friendly, very attentive staff, good for family stays.

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you so much for your kind words. I am glad you enjoyed your stay and we look forward to seeing you in the future should your travel plans ever bring you back to Redding.

"Ok room.. bad odor"

3
17/04/2016

We stayed there april 16th. Everything was good to go, but room had bad smell. If you stay there, don't get room 238. Has a nice pool that you can cool off in as well. Comes with free breakfast. Room included microwave, fridge (higher number setting = colder fridge), iron and ironing board, even a hair dryer!! : )

BWHilltopInn, Front Office Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for staying with us. I will pass your comments along to our housekeeping staff. I'm glad you enjoyed the rest of your stay.

"Redding"

4
13/04/2016

Everything was as advertised and everything worked. Made the reservation on the way there and the staff made me and my companion feel very welcome. I reserved a pet room by mistake and the desk person cheerfully changed rooms. Even upgraded us.

"Great Hotel"

5
12/04/2016

Great room! Great hotel, great location, very clean, very quiet, a really nice place, I wholeheartedly recommend it. I stayed at another Best Western in Scotts Valley, CA. That hotel charged $60 more a night! Not sure why different locations would fluctuate so much.

"Always stay here"

5
10/04/2016

We love to take a backroads flower trip in the spring and we always end at the Best Western Hilltop Inn in Redding. The rooms are quite spacious, very clean and the beds are extremely comfortable. The attached restaurant is great for dinner. The complimentary hot breakfast buffet is great!

BWHilltopInn, Guest Relations Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
I am so happy you enjoyed your stay with us! We look forward to seeing you again.

"Back to Sisters"

5
08/04/2016

I traveled from Bay Area to go see my Sister but got late start so I knew I would stop in Redding and Hilltop Hotel. What I didn't think about was it would be very busy at check-in but that was handled by a very professional person (Megan) and I was in a room in no time at a good price. The location wasn't to my liking so I asked for change of room and she made it fast and bottom floor room which was excellent location to be quite. Checking in to a hotel is important and being handled by such a warm person makes you feel good.

BWHilltopInn, Guest Relations Manager at BEST WESTERN PLUS Hilltop Inn, responded to this review
Thank you for staying with us. So glad you enjoyed your stay. I will pass your comments along to Megan.

"Not worth it."

2
28/03/2016

Would never stay there again, not up to Best Western Standards. Very Noisy room, small room, bad TV with poor signal and only a few channels that worked, low water pressure, smelly room, bed is not so great, fridge only, no freezer compartment, no microwave. Checkout staff was not very professional.

"Once upon a night in Redding"

3
28/03/2016

There for a concert at the Civic Auditorium - the staff were delightful, but the beds weren't so great. Entrance, egress, and parking were excellent. The hotel is located near many restaurants and businesses.

"Great Stay"

5
22/03/2016

Very nice hotel, excellent restaurant on site, clean, comfortable room. Friendly, courteous staff. All around excellent. Great stay, looking forward to going back again. Good location, price was right.

"Great breakfast"

4
17/03/2016

We stayed here last month on our way to Arizona and we plan to stay there again on our way back to Portland. The room was a little small for us but only because we shared the space with our bikes. The breakfast was one of the best we've seen. Lots to chose from, real plates and silverware to eat from and a very friendly and helpful staff.

"A nice place to stay"

4
14/03/2016

All in all our stay was enjoyable. Rosie was very helpful in helping us with our reservation. The rooms are nice and clean with standard amenities. The whole facility is well maintained. We had a slight issue with the heater in our room. It never seemed to put out any real heat. The free breakfast is the same as all other Best Western Plus motels i have stayed in. The front desk offers Complimentary DVD rentals for the DVD player in rooms. While we enjoyed our stay, I can't say that I would do it again just because the price. I have a hard time staying in a hotel when 1 night stay is equal to one eighth of my monthly mortgage.

"Best in Redding, from a Reddingite"

5
13/03/2016

This is definitely the best stay in Redding, and the place we recommend to visiting family and friends. The owners are lovely, community-minded and active folk, the restaurant - CR Gibbs - is frequented by locals for their consistently great fare, fun drinks, and lovely new patio. If you're looking for a clean, modern, centrally-located stay in Redding that is loved by locals, this is your spot!

"GREAT PLACE"

5
13/03/2016

I always stay at the Best Western Plus in Redding,Ca .They have a very caring staff and great service .Plus it is a great benefit to have CR Gibbs connected to the Hotel the Bar Staff are excellent as well as the food service staff

"Great customer service!"

5
08/03/2016

We have stayed at this hotel last year and this year returned because of the excellent customer service. The hotel is very clean and the free breakfast in the restaurant has a nice selection of items for everyone.

"Restaurant Ambiance and Friendly Staff"

5
01/03/2016

I have stayed periodically at the Best Western Hilltop for Business. As a woman traveling alone, I have found the rooms very accommodating, the staff easily recognizes you to ensure your comfort. One can eat alone or with friends and receive par excellence service in the Restaurant as well as the lounge area and their reassurance when meeting friends that a booth (my preference) will be available even if friends are a little late. The food is very reasonable as well as tasty. Their shrimp bowl, fresh and delicious as well as the calamari appetizer. Order from the menu or the specials as all is good!

"quiet hotel"

3
21/02/2016

had a nice stay .good location lots of nice dinning options good breakfast buffet ,the rooms were clean but outdated nice outdoor seating at breakfast, I would expect some sort of suites at this hotel but could not find any online at this location.

"No way a Plus!"

2
19/02/2016

There is no way this is a Plus! We stayed at the BW Plus in Redding the night before and there is no comparison. Apparently Plus BW's are not standardized. In Redding they provided a fabulous breakfast and we ate on real plates with real silverware. This morning's breakfast was meager and the plates and utensils were paper and plastic. The room in Redding was well appointed. The room here in Riverside is dated. Beware, not all BW Plus hotels are equal!

"Not great prices"

4
17/02/2016

The hotel is fabulous, the interior and amenities were good, the only issue is the prices, for someone in my age range (21) the prices can be a little high, I payed $135 for ONE night. Kinda insane if you are just trying to get away for a night or just a weekend. Try to look around and find better deals.

"Great Location......."

5
13/02/2016

Price seemed a little high but it included a full and very satisfying breakfast. When you take in consideration of the price you'll pay for breakfast for two elsewhere, I feel it was a good value. A great hot breakfast with scrambled eggs, sausage, bacon, potatoes, french toast, cereal and more. I do hope that they will take it into consideration to offer more juice other than just orange juice. The room was clean and had everything we needed or wanted. FYI, no microwave for those who have a need for one. Room was clean and decarated with pictures of the areas outdoor recreational destinations. The pool experience was very satisfying, the temperatures of both pool and hot tub was just right for February clement. Could not ask for a better location, this motel is within walking distance of EVERYTHING! We only booked for one night but we enjoyed it so much we stayed for two.

"Gateway to Redding"

4
01/02/2016

Centrally located in Redding, and just steps away from an awesome view of Mount Shasta. We experienced comfortable accommodations with attached restaurant made this a winner. Thought the warm outdoor pool was a classy touch.

"Personal Stay"

4
31/01/2016

Nice facility, great breakfast. Easy to find off of I-5. Plenty of parking. Breakfast was available at 6 AM which works for our travel schedule. Some places to not have breakfast available until 7 and that gives us a late start, which we do not like.

"Good option in Redding"

4
29/01/2016

We like the Hilltop for pet friendly travel. They do put you on the freeway side of the hotel, so bring ear plugs. Rooms are clean and comfortable and the dog walk area is adequate and safe. Ground floor exterior entry is nice with pets. Overall a nice property right off I-5, so if you are traveling this makes a good stop point. The in Hotel restaurant is good for Dinner.

"Great hotel to spend time while travelling"

5
28/01/2016

Enjoyed being able to eat, workout, and lounge in one location.Would like to be able to use my rewards points at whatever Best Western I choose to stay at, instead of having to go through Corporate. I have found that this policy in not the same in all Best Western Hotels.???

"None Better"

5
26/01/2016

I have stayed at 24 different BW hotels in the last 12 months and this one was the Best by far. The one difficult problem I had was addressed by the property manager personally and his resolution greatly exceeded my expectations. He took ownership of the problem, did the requisite research and suggested a solution that was more than satisfactory. It is plain to see why his staff is so efficient and courteous with his leadership. The non-BW hotels I stayed at can NOT hold a candle to this hotel.

"Easy access, freeway"

5
23/01/2016

Very nice and homey hotel. The staff is very accommodating to guests. The location is close to travel route and close to shopping areas. Restaurant has very good food and the service was great. One of my favorite places to visit.

"Overall excellent three nights"

5
22/01/2016

We stayed here once before about 19 months ago. We enjoyed the overall experience then; and, we thought the room and service was better this time throughout our three night stay. We checked in late night and got a very satisfactory room in the area we requested earlier in the day. We like a room on the second floor facing both the pool and back parking lot. The room was meticulously clean, WiFi came in strong. The room heater was satisfactory, but moderately noisy. It never woke us but we had to turn up volume on TV went it turned on. We asked for a second blanket on the first morning and it was there for our second evening. Overall the room was comfortable with a king bed, three cushion sofa, and work desk. Breakfast is included. The hotel is attached to a nice restaurant for breakfast. Breakfast included scrambled eggs, bacon or sausage, and either French toast, pancakes, or waffles. Also available was hot oatmeal cereal, w/dried fruit. Coffee and orange juice was very good. The restaurant was comfortable for well presented breakfast; unlike hurried, cramped experiences we have in many other hotels. I would definitely stay here again.

"Very Clean"

5
19/01/2016

All Best Western are very clean, good friendly people working for them, very friendly, helpful. The service and quality that you get for a night stay or a week stay you can expect a clean room good food and very good warm friendly staff

"It was just Okay"

3
13/01/2016

A bit disappointed with the accommodation with this being a "Best Western Plus". I would say this is a very standard hotel looks better from the curb. The rooms are small and dated, the restaurant is worth going to and the buffet in the morning was good.

"almost as good as home !"

5
12/01/2016

room was great ! nice bed , nicely decorated room , had everything but a microwave in the room ! the heater was loud so I turned it off ! people and staff were very friendly ! breakfast was from 6 to 10 am ! it was all very good I they had orange juice but no apple juice my husband always gets the oj and I always get the apple juice the layout of the food was excellent

"Redding Best Western"

4
04/01/2016

The room itself and the hotel were excellent. We arrived at the Best Western without a reservation. I had looked online and found there was a room available so we decided to go to the property and not waste time reserving online. The staff at the reservation desk were extremely rude and condescending, requiring us to make the reservation online. Then they made us wait forever while they helped other guests although we were there first. It took all of 45 minutes to get checked in. However, once checked in we loved our room, the bed was amazing! The breakfast was also very good with lots of choices. The food was hot and refreshed often.

"Paid too much for the room"

2
04/01/2016

The property looks great on the outside, but the room I was given was dingy and old. I am not sure how clean it was other than the bathroom which was acceptably clean. CRGibbs the eatery has fair food, but they are far too proud of their menu.

"Family friendly"

5
01/01/2016

The place is great for families. We walked into a dazzling Christmas tree with owls that my daughter liked. The rooms were comfortable and the fitness center had good equipment. The restaurant had a great buffet. I definitely recommend the hotel.

"Best Western Hilltop Redding"

5
01/01/2016

Great location and easy on and off I-5. Beautiful entrance area! Rooms are the usual Best Western style although my room had a large mirror surrounded by deer antlers-pretty kewl! The price is a little high in my opinion but the location dictates. Breakfast was very good and all the hotel personal were on their "A" game. Plenty of restaurants and shopping nearby!

"Clean, Comfortable, Quiet"

5
31/12/2015

Stayed one night in an upstairs room in the middle of the motel overlooking the parking lot. Felt secure staying here. Parking lot was well lighted and appeared to have a security patrol. The lobby is accessible from the second floor and flows into lobby. Nice feature especially in wet weather. I think we would have enjoyed a dinner or lunch at the restaurant. Good for easy access to on and off the freeway.

"High Class!!"

5
28/12/2015

I was impressed with the decor and overall look of the hotel and the rooms. Very inviting and the breakfast was one of the best I've had at a Best Western. All staff working on Christmas day were upbeat and happy. I'd love to go back when we have more time to enjoy the amenities.

"12/2815"

5
28/12/2015

Really good value. Thankful for the $25 restaurant credit (Hotel Tonight) which made our late dinner much easier and nicer. Having a selection of complimentary DVDs was a nice surprise...we were able to bribe our five year old with the promise of a late night cartoon so long as she ate and behaved well at dinner. Great, friendly service. Really good hot breakfast buffet. My wife left her purse and it was collected and held for safe keeping until I came back after church. There were to-go cups at the coffee bar at breakfast so I could take it with me, good coffee, too. Probably the best hotel experience I've ever had. Thank you, we will visit again.

"Dreadful hotel for those traveling with pets"

1
20/12/2015

This review is primarily for those with pets... Do NOT stay at this hotel. Here's the review: The front desk clerk seemed very helpful, telling me they had the best restaurant in town and that they would give me a $20 credit if I paid an extra $10 at check in. Of course I wasn't allowed to leave my small dog in the room, so I asked for take out. Restaurant greeter was cheerful and took my order for Oriental chicken salad... A $15 item on the menu... I thought the grilled chicken would be a nice treat I could share with my dog. After waiting 15 minutes or so, out comes my meal. I walk the long trip to the very back of the hotel and open my meal. Surprise! My salad consisted of a bunch of greens with carrot strips, red bell pepper, and some almonds on top. No chicken, no crispy noodles... McDonalds does a better oriental salad! Okay, I think... Just have a hot bath. Cheap grooming items in the room, luckily I brought my own. Bath okay... not lots of hot water, but they do have a water shortage in California... still, it wasn't really hot water. Ok, just get a good nights sleep. My location at the hotel was determined by the owner who decided to put all pet owners at the far back of the hotel. The problem with being at the back of the hotel is that you are about 25 yards from I-5, so you can imagine the noise. I was exhausted when I got here so figured I could get used to the noise... But the bed was so bad, no padding, just like sleeping on a rock, woke up several times in the night due to pain to my shoulders & hip. (I'm a side sleeper.) One more thing, my dog was very interested in the carpet - I travel with her all the time, and I've never seen her do this at any hotel except maybe a Motel 6. So I doubt it was super clean. In fact there is a Motel 6 across the freeway - I bet I would have had a better night there for far less than $155! I stopped staying at Best Western hotels due to hotels like this one. I plan to share my experience with them as well-how can this nightmare hotel receive the "Plus" designation?

"Nice Hotel After Long Road Trip"

5
18/12/2015

The customer service was exceptional! Brenda at the front desk provided the best customer service, I can not say enough. Best Western should be proud to have an employee that goes above and beyond like she does. The rooms are clean and spacious. The restaurant is great, nice bar and great food.

"CLEAN AND SAFE"

5
18/12/2015

After driving over 500 miles I was extremely tired and hungry. I am a senior female and wanted a clean and safe place to stay. My overall experience was wonderful and I will stay there again on my next travels.

"Comfort and Value"

5
15/12/2015

Convenient location, near sundial bridge and convention center. We were unfamiliar with the Redding area, but the hotel staff was helpful by providing us with local maps and directions. Would use this hoyel again when in the area.

"GREAT restaurant - GREAT staff."

4
11/12/2015

The staff was very accommodating and it was because of their recommendation that we try their restaurant for dinner that we did. I was shocked at the quality of this restaurant. Didn't look like we would be getting the meal we did. Happy hour was great - 24 peel & eat shrimp for only $5 and they were delicious. However, the entire meal was just fabulous - best steak dinner we have had in, can't remember how long. Roasted vegetables, great demiglaze on the steak and don't forget dessert. Really good homemade Snicker's Pie. Not something we would usually order but the people next to us had it and said - order it! :-) It was packed and we can see why. Will make this hotel and restaurant a regular 'pit stop' on our trips back and forth from Seattle to California.

"Excellent stay"

5
08/12/2015

Very pleased with the staff, service, food and room. They couldn't have been more accommodating or helpful. We thought we saw someone hanging out in the parking lot in their car for quite awhile, called the front desk, they sent security over there, the person had gone, and they called us back, stating if we saw anything else to let them know right away. My son left an expensive pillow in the room, we called later that day, were assured they had it and would keep it for us. We stopped by on our way home a few days later, called an hour before we got there, and the pillow was waiting for us at the front desk. Very pleased. The hotel is right next to the freeway, so request a room away from that side. That entire street of hotels in Redding is unfortunately in the same predicament. But not a deal breaker.

"You should stay here."

5
03/12/2015

I can't say enough how wonderful our stay has been here at the Best Western Plus Hilltop... The staff are all kind and friendly people. The rooms are immaculately clean and comfortable. We came for one night but decided to stay for two because we were so pleased with the experience. The bar/restaurant attached C.R. Gibbs is absolutely delicious. Friendly faces work there and the food is honestly wonderful. Best happy hour I have seen in a while is between 4-6, amazing specials on food and drink. The hotel and restaurant compliment each other fantastically. If you're staying in this area, I promise you should stay here. Thanks again!

"It's Really 3 Stars Plus"

3
03/12/2015

Yes, this is an older hotel; that's the bad news. However, it is perfectly located (close to everything), it is amazingly clean (both interior and exterior), their complimentary breakfast was above average - hot and cold presented in their contiguous restaurant, and the room, albeit small, is very nicely done and shows no sign of wear. One very cool thing about a motel, vs hotel is that you drive right up to your room, which is so nice for a one night stay. We would definitely stay again!

"Great breakfast and great hotel!"

4
01/12/2015

We've stayed at this hotel twice now going from Orange County up to Vancouver WA. We had tried a couple other hotels in the area but this one wins hands down. Awesome staff, very professional and courteous. The rooms are spacious and comfortable. Love the hot breakfast and the serving staff there. Really look forward to pulling in to their parking lot after a long drive!

"Disappointed with the room"

3
30/11/2015

We booked this room for 2 days based on the reviews we read on-line. The outdoor pool area was nice enough but the room was very old and loud. The heater did not work very well. The bed was hard and the blanket had an odor to it.

"Sunday the 29th of November"

4
29/11/2015

We always stay at Hilltop on our way South. Never consider another place because we love the service and the amenities and it's easily located right off the freeway. And it's clean and everyone is very friendly and accommodating.

"Great spot in Redding!"

5
29/11/2015

Great hotel with easy access and ample parking. Very welcoming staff and clean comfortable quiet rooms. The restaurant happy hour was very good! Great prices and excellent food! Highly recommend if you are going to visit Redding.

"LOUD"

1
29/11/2015

We had a pet room in the back. Staff told me the room would be very quiet and nice since it was newly renovated. I could hear everything! Everything the neighbor did - tv, shower, toilet, sink, walking (upstairs), and every car or semi truck on I5, and every person that walked by our room. The room was old looking, bed was hard. Hotel lobby is beautiful, its like they stuck a nice lobby on a really old hotel. Dinner was amazing, breakfast so-so. Pet area was long and very narrow, and lots of dog poo in the grass.

"Disappointing"

3
25/11/2015

The room was clean, the bed was comfortable. Freeway noise was quite loud when the heat was not running. When we stepped off the elevator we had 5 different possible directions to go and no signs to tell us in which direction was our room. Giving us a map of the layout would have been helpful. We eventually went back to the front desk to take another look at their laminated map and then found our room. Breakfast did not live up to the website info. It also was not as described by Rosie when we called prior to making the reservation. We were told there would be sausage and bacon: no sausage; website says waffles or French toast: syrup was available but no waffles or French toast. Probably the only hotel breakfast I've had that offered only one juice option: orange (tasted watered down). All the yogurt contained artificial sweetener. Only one choice of bread for toasting: white. The buffet was only refilled when guests told the staff that something was empty - but the large tip jar was prominently displayed. We stay atBest Western Plus hotels many times during the year,across the US. This one did not live up to our expectations. We are thankful that we found a low rate on Travelocity - paying BW price would have made it harder to "swallow". We would have shared this information with the hotel staff but the desk person at check-out did not ask how our stay was. Didn't seem to matter him. We won't be back.

"Great hotel!"

5
22/11/2015

Everything was good except the girl at check in. She did not listen when we were explaining what we wanted. She'd repeat stuff back to us and it would be the complete opposite of what we actually said, which happened at least 3 times. She never looked at us, she was too busy looking down at the computer, which is fine, but look up once in a while. Otherwise, the beds were comfy, the appearance was excellent, breakfast was good, etc.

"My opinion of B.W. Hotels"

4
19/11/2015

I have been a member of BW for some years. My stay there has dropped off just recently, mainly because of increased per night pricing. I have been returning to BW hotels because of the cleanliness of the rooms and the good breakfasts.

"Pleasent Surprise"

5
17/11/2015

We were just passing through and tired. front desk very helpful arrived at a fair price. Even though it is an outside style Hotel, it seemed very clean organized on the out side walk to the room. the room itself felt clean and inviting, and to top it off the breakfast was fabulous, yes Real food at the hotel restaurant buffet. I would go back again.

"Great value"

5
16/11/2015

Love this hotel. It's so convenient to have a nice restaurant and bar in the hotel. No need to go anywhere for meals after a long drive. Breakfast is awesome! The pool is very nice on a hot day and hot tub too! Fitness center with TV is great.

"Unfortunately, not what I had hoped."

2
12/11/2015

I thought this would be a nice little retreat on a road trip from Eureka to Lake Tahoe. It was in the middle of our journey. When I arrived the pictures were not what it appeared to be online. Do not be fooled by the pretty pictures on the site. The rooms feel nothing more than a Motel 6. I paid for the best room they had and it was smelly, stuffy, thin walls, had what looked like saran wrap on their water glasses by the sink, an outlet that didn't work, sheets that felt they were not changed, etc. Never mind that the staff was rude upon our arrival - we just didn't feel welcome, and the room made me feel like I was a woman on the run in a bad movie. You walk right from the parking lot into your room and it felt unsafe, at least to me personally. If I had to do this again, I would drive the extra hour up north to Mt. Shasta as there is a Best Western Plus there that we saw, with much prettier views and with access to even more beautiful roads leading into Lake Tahoe. Definitely worth the little drive north for a better stay. I simply cannot believe this got a 4-star rating. If none of this matters to you, then the one and only positive I can offer is that it's very easy access on/off the interstate. If that is your goal here, then this will work for you. If you're looking for a little retreat, Mt. Shasta is far better.

"Best Western survey"

5
09/11/2015

We were very pleased with the service we received from the staff. We had questions regarding the Best Western Rewards card and Megan took the time to explain and also informed us of a current 2 night stay promotion which we took advantage of. The place was pet friendly and we thought the cost was fair. The rooms were very clean and so was the parking lot and surrounding area. We enjoyed a hot breakfast in the morning and had plenty to choose from. Would not hesitate to recommend this hotel.

"Stay in Redding CA"

5
06/11/2015

First time at this Best Western and found the hotel, facilities, and restaurant great. Easy access off and on Interstate 5. Restaurant had very good selection and courteous wait staff. Travel the I-5 corridor a lot and would stay at this venue again.

"Proper Expectations"

3
06/11/2015

This place gets trashed online and I am fairly sure this is because people expected too much for what they were paying. The place is definitely run down to the point where you might ask if you should even try to fix it -- but I found the staff to be friendly and helpful (despite reviews to the contrary) with decent enough beds, clean enough rooms and the water for my shower was hot. I know when I am staying at a place for 50-80 boks a night not to expect the Taj Mahal. On that note whoever owns this place is going for a tacky Taj Mahal look. It is quite amusing.

"Stay in Redding, Ca"

5
31/10/2015

This was an excellent, well maintained and operated hotel. Staff was very helpful and accommodating. My elderly mother felt safe on the grounds, and enjoyed talking to the staff. The room was quiet and very clean and comfortable.

"Outstanding place to stay in Redding, Ca"

5
31/10/2015

Staff is great, rooms are very well equipped, rooms have features most hotels and motels don't have. The quality of the breakfast was as good as you could get. There was something for all types of diets. Could not recommend a facility higher than this one, particularly in the Redding area.

"Great Location"

4
31/10/2015

Hotel is quiet and makes a good home base for everything in the area. Hotel breakfast is above average with lots of hot food. The restaurant is a bit expensive and has limited menu but the food is tasty. I stay at this hotel every time I come to this town.

"Great Bed Great Breakfast But Rooms in The Back Are Close to the Freeway"

3
28/10/2015

Great Beds, Great Breakfast Buffet at CR Gibbs Restaurant located in the hotel, Nice Modern Bathroom, Sanitized TV Remote Control The Freeway Noise in the rooms in the back of the hotel can be very noisy as it is very close (right behind parking places). Air Condition works very well on hot days but it can be noisy as well. Nice Lobby and Restaurant Area. good WiFi This is an older remodeled Hotel and all the room doors open to outside where it can be very warm day and night in Redding. I have stayed here over 6 times (I like Best Western) but always seem to end up in the rooms in the back.

"Nice location close to Turtle Bay"

5
26/10/2015

Nice location, close to shops and restaurant and also very close to Turtle Bay a beautiful area to walk and enjoy nature.The Hotel has a really nice restaurant and bar area. This a very clean facility and staff is super friendly.

"Gateway to summer fun."

5
24/10/2015

Gateway to many adventures is this northern California location. Close to both Mt Shasta and Mt. Lassen. Great city on your way to summer fun at Shasta Lake, hiking, boating and other water sports, fishing, etc. Lots of winter time activities as well. Very good on site full service restaurant.

"Shasta Trip"

4
23/10/2015

I travel internationally often and this trip was back to my roots in Humboldt County and Shasta. I select Best Western as always clean and everything works. This Best Western lived up to my requirements.

"Time on the hill"

5
17/10/2015

Best place I've ever stayed at. Jon the GM helped to make our stay enjoyable. We did some work there for eight days. The staff was also excellent throughout out stay. Thanks and Gods blessings on you all. Ron room 127.

"Good Lodging in a Convenient Location"

3
15/10/2015

This is an upgraded motel with complimentary breakfast buffet and free Wi-Fi. The rooms are comfortable and quiet. As a motel, rooms are accessed from the outside. An elevator was added to provide second-floor access for guests with limited mobility. The complimentary buffet breakfast is one of the better ones offered by the establishments I've visited, as it seems to be prepared in a regular kitchen (many complimentary breakfasts have sort of an airline food quality to them), served in the CR Gibbs American Grille (on-premises restaurant) dining room. The staff is friendly; pool and fitness facilities (no weight scale) are provided. Convenient to eateries, shopping, downtown, and easy freeway access.

"Superb value in Redding, CA"

5
15/10/2015

We can't say anything bad about the facility, the staff or the restaurant. What we received seemed to exceed the value paid for our stay, but we appreciated BW keeping their rates reasonable. The room was nicely laid out, amenities were in place; a clean bathroom is a must and we got that. The beds were very comfortable. The TV wasn't working properly because the Texas Rangers lost to the Toronto Blue Jays. Could have been an error.

"Great Stay"

5
13/10/2015

I planned my entire trip around where I could stay at a Best Western Hotel and was never disappointed! The staff was friendly, the hotel clean and well cared-for. The rooms were well appointed and had everything that I needed. The breakfast that they served was outstanding and the service was excellent!

"Very clean and good staff!"

4
13/10/2015

I stayed here one night on my drive north through California. Very clean bathroom, helpful front desk, good restaurant although the pricing was not in the budget category. Breakfast very good - full hot breakfast! Definitely recommend this hotel.

"Dog Friendly"

4
10/10/2015

Nice hotel for traveling with dog. Believe the rooms/decor could be upgraded or modernized. Staff friendly and professional. would be great to have a dog friendly outdoor area at the restaurant adjacent.

"Great welcome"

4
09/10/2015

We stayed one night while traveling north. Staff were great at check in. We were offered the dinner upgrade which we took. Room was ok, clean. Noisy air system but the window could open. The h/vac system on the roof was noisy but wore earplugs to sleep and had a good sleep. Bed was good as were the room amenities. The restaurant is excellent! Fantastic evening meal and the included breakfast buffet was very good. Server for evening meal was excellent.

"Great getaway"

4
06/10/2015

Hotel met my expectations. The room was clean, the food was delicious, wish the pool was a bit warmer as it wasn't a scorching day it was windy when we stayed and the pool wasn't heated. A bit of a concern with smokers loitering around my non-smoking room

"I highly recommend this hotel"

5
02/10/2015

We had to make an unexpected trip and they were able to accommodate us with a very nice and comfortable room. the staff was very helpful and the restaurant was excellent! We will definitely return with our next visit to Redding.

"great stay"

5
28/09/2015

This is a very quiet and clean BW. Dog friendly, good breakfast and very close to everything. The mall, Trader Joes, and many restaurants and shopping are 10 minutes or less away. Redding's beautiful Sundial bridge is close as well as the Turtle Bay Museum. Would definitely stay here again

"Tired travelers"

5
27/09/2015

after MANY hours on the road, we pulled into the Best Western Plus Hilltop Inn in Redding, CA. with no reservation, they had a nice comfortable room, plus free breakfast coupon for the morning. we'd been offered a dinner upgrade/coupon savings. if we decided to join them for dinner we simply stopped by the desk to tell them, rec'd upgrade and $20coupon off dinner. BEST dinner we'd had in a restaurant on our entire 3,000mile trip. VERY RELAXING, ENJOYABLE STAY. EVEN THOUGH IT WAS JUST OVERNIGHT!

"This place is average at best"

3
27/09/2015

Check-in was fine, though the price quoted was higher than shown online. We were told this was because the room we were quoted was renovated and away from the freeway. We accepted that. However, if our room was recently renovated, they did a terrible job of it. The granite was nice but the carpets, bedding and bathroom finishes were ugly and/or mismatched. This is really more of a motel than hotel, with its exterior corridors. You can hear people passing by from inside your room. We could hear people's cars and yes, even the freeway. Wifi worked well. We went to the buffet breakfast, which was typical for a BW breakfast buffet. Nice to have eggs and meat options. The waffles, however, were like little bricks -- definitely sat in the warmer for way too long.