Best Western Plus Executive Residency Phoenix North Happy Valley

Place is great. Rooms nice. Needed a tv channel guide and the breakfast sausage had a odd spice taste but there were other options that were nice for breakfast. The staff was great. I seen low google reviews about the staff desk whatever I did not have any issues.

The rooms were nice. The front desk staff (3 different gentlemen) were possibly the nicest hotel staff I've ever encountered and I'm a flight attendant so that's ALOT. They were all extremely eager to help and very kind and friendly. The pool needed cleaning when I was there and could have done with a few buckets of ice. It was 112 and the pool was too hot to be refreshing but otherwise nice place.

Best Western Plus Executive Residency Phoenix North Happy Valley 5 nights · 3 adults · 2 rooms Confirmation number320743958 Expedia itinerary73345252956459 We will no longer be staying at any Best Western Hotels. We booked this hotel for January 14th through the 19th and January 21 & 22. Our flight from Spokane Washington was canceled due to fog. I contacted the hotel on the 14th, but they refused to cancel the reservation and charged me the full amount. The hotel stated their policy was to deny any refund unless 24 hours' notice was given. We expected to lose the charges for the 14th. The remaining days would qualify as having given 24 hours' notice. The hotel refused any refund or credit and simply kept our money. We are frequent travelers and have enjoyed Best Western Hotels. The one in Caen France treated us like Royalty! This policy is very unfair to travelers. We were cheated out of 6 days of fees for the two rooms we booked. Best Western Hotels may have suckered us out of about $1,500.00 for this booking, but they will never see another dollar from these frequent travelers. We will share this often with others.

TV didn't work upon arrival. Ice machine on L2 was advertised, but wasn't there. Stained bed sheet. Bathroom faucet not secure in vanity. Room had an odor and I had to air it out with a propped open door. No wake up calls available and had to used their old clock/radio to set up. Slow check-in process late at night and unable to check in online beforehand to speed things up.

I have stayed here 4 times. This time the changes were recognizable and not in a good way. First, I arrived a little early, clerk insisted on early check in- ok I get it. I sat in my vehicle and waited. Next I wanted to add one night to a 6 day stay (Sun Night), almost double the cost- and they only had 1 room left clerk says, hmmm- Still ok I get it, late reservation. Then get to room, no coffee in rooms anymore, no soap, now its body wash, but hey there's make up remover- not ok. Then I have to request my room gets cleaned- come on this is not ok. They never once cleaned the main dresser with TV, it had something sticky on it the whole time- gross- not ok. Then I order from a hotel connect restaurant, 3 nights in a row, I ask deliverer if he's getting tips, he said no, but I clearly added 20% tips each time. This again, is not ok. He told me order direct and leave hotel out of it. This is not worth $200 a night. I have stayed at Motel 6 back in the day that were managed better.

Such a quiet hotel! The room look clean but if you look closely with detail it's dirty. The plates and pots was greasy. The fridge have tiny pieces of food. They dont really clean the room to super clean, well that's what we paid for 130$ room so I won't complained. Breakfast here is pretty good! I requested higher floor or near center room my request was denied so don't ask for this. Their was only like 5 cars outside. I'm sure not everyone room is filled. Got a room near exit which is a creepy vibe.

After experiencing flight delays on our flight from London to Phoenix, 90 minutes on the tarmac, and the luggage system at Phoenix airport screwing up, my wife and I were jet lagged, tired, and frustrated beyond belief. Cancelling plans that night to drive to Flagstaff, we needed a place to stay before we ended up in divorce court. We were very thankful to find the Best Western in Happy Valley. The receptionist, Bishar, was helpful beyond belief and a real lifesaver. He bettered the deal we had found on the internet, helped up get all our zillion bags to the room, and refusing to believe that we weren't hungry, arranged for a hot snack. I've stayed over the years at a lot of hotels, I've never quite had a receptionist like Bishar. The morning staff were also friendly and helpful, especially Rosemary. The room was quiet, clean and comfortable. If I had to come up with one 'need to improve' comment, man, those eggs at breakfast were a bit strange looking.

Although the rooms are clean. Do not expect morning coffee in your room, in fact they are so cheep they don't even put a note pad or pen in the rooms, although being on the third floor we saw a pair of baby coach roaches in the bathroom. Then there is signage saying ice and laundry service on the forth flood there isn't. They had a very clean room for those services there not there. They don't even supply shampoo and all we got was a very small little bar of soap for my wife and I. Thank god we travel with our own soap. The people seem nice. Don't expect anything more then a clean room, bed and just enough towels for two. No room service with clean bedding or fresh towels. We would be back to that best western. There are several hotels within the same 4 block area that offer competitive prices and better service for the same pricing.

Newly built motel and very nice everything! Great obliging staff and clean area around motel with excellent shopping and restaurants.

The hotel staff need some work they need to be more friendly, they should improve their breakfast and consider dietary needs(don't put cheese in eggs) and don't make the same thing everyday. The pool in outdoor so it should be maintained everyday. Safe lock didn't work, asked them to come fix it they never did. Had to lock my passports in our luggage. Housekeeping need more staff and they need to clean all rooms. Our room was never touched, except the one time my husband flagged the guy down and made him do it right then and there.

The hotel is very modern and generally well maintained. Breakfast was pretty much the standard fare in a spacious extension of the lobby with ample natural light. The room we were in was spacious, but not well furnished. There was a large open area where it would have been nice to have a comfortable chair. There was a very small table with two chairs, but the floor was really the only practical place to store anything. The tub/shower combo had a very slick floor with no safety bars and the shower head was so high I could not adjust it. The most irritating issue was the laminated tv listing did not match the actual channel lineup and there was no on-screen guide, requiring endless flipping thru channels.

I stayed at this hotel for 4 nights. The bed is the most uncomfortable bed I have ever slept in. It's like a fold out cot and makes noises as you roll over. House keeping missed our room totally once and half did it another time (clean towels and garbage emptied but beds unmade). Bring your own conditioner. The breakfast is microwaved and the coffee is undrinkable. Bought it offsite after the first day. Front desk staff are lovely. Parking ample. Would never stay here again

The facility was dirty, carpets and floors, the elevator floors were never cleaned in 4 days. There was mold in the bathroom. The American flag was disrespected dirty and tattered. We never were able to get channel 36. Other channels also broke up. The placement of the pool never saw the sun. When we went to reception they would say they were working on it but problems were never resolved. The house keeping service was non existent. Overall the staff lacked hospitality and professionalism. Overpriced!

This is the second BW we've stayed at this month. The first one was an Aiden which is more upscale with an optional fresh breakfast for ten bucks. The property is very clean, very comfortable and well located in the North Valley. The staff was friendly and efficient. The "included" breakfast is not very good but if you're a famly traveling on a budget, the kids probably won't mind it. I would stay here again but pass on the complementary breakfast. We had a large room with a great view of the local mountains. The bed was wonderfully comfortable.

I chose this location when visiting my family Father's Day Weekend. Great location and staff! Very new, clean, great continental breakfast in the morning. MY 5 year old grandson and I had a ball in the pool area :)

We were pleased with the room with the balcony. Nice relaxing sit in fresh air. Hotel has been very well kept, cleaning oractices are top notch. All in good working order. We will definitely stay here again when in the area.

Needed to stay 2 nights while repairs were being completed at my nearby home. Room was super clean, staff was friendly and breakfast was an added plus. The bathroom was spotless and the shower had good water pressure. I would absolutely return and recommend.