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Best Western Hotel Waukesha Grand,  Pewaukee

4.0/5  - basé sur 352 notations.
2840 N Grandview Boulevard, 53072-5540, Pewaukee, United States - Voir la carte
+1 262 524 9300

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
Note des voyageurs TripAdvisor
Sur la base de 353 avis de voyageur
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Commodité et confort font de cet hôtel de Pewaukee, près de Milwaukee et du centre d'expositions du comté de Waukesha, l'établissement idéal pour les voyageurs d'affaires tout comme les vacanciers !Situé à la sortie 293 de l'I-94, le Best Western Waukesha Grand offre un accès facile aux attractions les plus populaires de la région. À proximité de la foire du comté de Waukesha et du centre d'expositions du comté de Waukesha, où se déroule chaque année le spectacle du club canin de Waukesha. Le complexe sportif Centre Court accueille de nombreux matchs de volleyball et de basketball, tandis que les fans de baseball peuvent assister à une rencontre des Milwaukee Brewers au stade Miller Park, à environ 24 kilomètres de l'hôtel. Chaque été, la foire de l'État du Wisconsin offre également des heures de détente en famille et pour tous les âges. Les amoureux des activités en plein air seront enchantés des occasions de pratiquer la pêche et le canotage au lac de Pewaukee. Le parcours de golf de Willow Run ainsi que la piste de cyclisme et les sentiers de randonnée de Glacial Drumlin se situent à environ 80 kilomètres. Le Best Western Waukesha Grand est non seulement situé à proximité du centre-ville de Waukesha et de ses magasins uniques, ses galeries d'art et ses restaurants, mais il est aussi assez près de Milwaukee pour permettre à ses clients de profiter d'attractions et d'événements tels que le zoo du comté de Milwaukee, le festival de musique Summerfest et le musée Harley Davidson. Les voyageurs d'affaires apprécieront notre situation à proximité des entreprises locales, notamment GE Healthcare, Siemens et le palais de justice du comté de Waukesha. Le Best Western Waukesha Grand se trouve également à quelques minutes seulement de l'aéroportdu comté de Waukesha, de l'université du Wisconsin à Waukesha et de l'université Carroll. Mettez-vous à l'aise dans cet hôtel de Pewaukee qui accepte les animaux et dont les chambres spacieuses sont équipées de la télévision câblée/par satellite et du Wi-Fi haut débit. Le Best Western Waukesha Grand offre également un petit déjeuner complet gratuit et dispose d'une piscine intérieure, d'un bain bouillonnant, d'une aire d'entraînement et d'un centre d'affaires. Pour un service client amical et une situation pratique à Pewaukee, le Best Western Waukesha Grand est l'établissement idéal. Réservez votre chambre dès aujourd'hui et faites des économies !

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Arrivée le
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Chambre
Chambre 1
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Avis de nos clients


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Basé sur l'avis de 353 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
137
Très bon
 
103
Moyen
 
70
Médiocre
 
28
Horrible
 
15
En couple En couple 65
En famille En famille 151
Escapade entre amis Escapade entre amis 35
Professionnel Professionnel 66
Voyage solo Voyage solo 24
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Waukesha Grand,Pewaukee
  • 5
    « Family visit »

    Stayed here a number of times. Have had good service from the staff, always pleased. Will likely stay again when in the area. Close to places we like to go such as family, shopping and good places to eat.

    1
    « Disappointing in many ways »

    The hotel itself didn't seem very clean. The elevator buttons had grease on them that remained there for 24 hours. The decor was fine, the beds comfortable. I had issues with check out and a credit that was not posted to my bill. After being on hold twice with corporate (the hotel couldn't do anything they said), the final time for 30 minutes, I was told they were having technical difficulties and would call back. They never did. If corporate is so messed up, I'm not interested in this brand.

    3
    « Dont stay if you expect non-smoking »

    I have stayed here in the past and didn't have problems but this time there was a lot of people smoking in the non smoking rooms and a lot of loud noise up to midnight on one of my nights, very disappointing.

    3
    « Waukesha Best Western Gran »

    This is not where we usually stay when visiting family in the area, but another relative with pets was staying there so we gave it a try. We left after the other relative left and spent our last night at another hotel. The hotel was outdated with the slowest one elevator I've ever seen. We had several family members staying there that all agreed that some

    5
    « Comfortable and accomodating »

    Very good experience and breakfast was great! Beds were very comfortable. The room a/c , heater was hard to control but shower bathroom very clean. I used to be a maid so I'm very picky and check EVERYWHERE even places most people don't think of and I'd say it was pretty clean.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your wonderful review of the Best Western Waukesha Grand. I'm glad that you enjoyed your stay here with us. Our housekeeping staff does a great job, and I'm glad that you appreciated all of our efforts. I hope to see you again in the future if your travels bring you back around our way. Enjoy your summer and we'll see you next time!! Kellie

    4
    « Rewarding »

    Rewarding stay. Very helpful. Relaxing in comfort and peace. A great place to decompress from a stressful day. Staff very helpful. Hot tub and pool to help decompress and relax. How nice! :-) and rewarding! I definitely would come back here again.

    5
    « Pewaukee Grand »

    When you first enter the hotel lobby, it is extremely, beautiful decorated. Accommodations in the room were fantastic and very comfortable. The Staff takes the time to get to know you by name and takes care of you like family.

    5
    « Great Stay »

    Just what I needed at a reasonable price. Check in was fast, in spite of the fact that I did not book in advance. Overall, I was very satisfied with all aspects of my stay here. I would definitely recommend this hotel if you need a place in Waukesha.

    5
    « Great Hotel »

    Room was very clean, the staff was amazing! Overall these hotels never disappoint! I've stayed at 3 different BW hotels, and they all have amazing staff and their hotels always look very neat, and have all the amenities you need to keep your stay as comfortable and relaxed as possible

    4
    « Pewaukee »

    Breakfast was ok...I love the BW that have fresh eggs cooked up! staff was friendly and considerate, the bed was comfortable, but floor could have been vacuumed a little better. Pool room seemed nice. convenient location by Lifecare Hospital

  • 5
    « Very impressed »

    All of the staff that we encounter very professional and courteous. Our room was very well decorated and clean. I cannot recall ever staying at a Best Western but will consider it in the future when we travel. My only negative thought was the amount of unattended children and their behaviors. I think it would have been appropriate for these staff to correct these children's Behavior as to not affect other guest service.

    5
    « Great little hotel »

    This is my second stay to this location. From the outside, it doesn't look like much but when you stay there toy will be pleasantly surprised. The rooms are smaller but very clean, fresh, and spacious for the room size. Beds are very comfortable. Breakfast was free and was a step above the average free breakfast. You had all the normal things....cold cereal, make your own waffle, pastries, and some hot breakfast stuff. What was amazing about the hot breakfast items was that it was fresh tasting. It didn't taste like it had been reheated or had been sitting out. I got seconds after about 30 minutes and it was just as delicious. They have a pool and hot tub which looked clean and well maintained although I didn't enjoy it this trip. The only complaint I had....and it's a reach....was the low flow shower head. It took longer to take a shower which was far from a problem. Definitely a well kept secret of you are looking for a nice, basic place to stay. Also, the staff was amazingly helpful.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you like my hotel as much as I do!! We pride ourselves on clean rooms and a great breakfast, we are always looking for new options that we can add to our breakfast to make it as enjoyable as possible. As for the shower head, we are required to use those....gotta stay 'green' ya know? We do whatever we can to help the environment, and it also helps to keep our rates affordable. Thanks again, and I hope you have a great week. I look forward to seeing you again in the future if your travels bring you back our way. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Simple quick and clean »

    The man at the reception desk was super nice and informative. Room is clean.Bedding looks inviting. Bathroom is clean and well stocked. Easy clean remote which I am thankful for as I wipe the touchables down with Sani wipes. Pool is simple and clean. Great for our quick stay ! If the elevator was quicker this would be 5 stars.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your wonderful review. I'm glad that you enjoyed your stay with us and that you appreciated all of our efforts. We pride ourselves on being a clean hotel and we love that our guests appreciate that. Thanks again and have a great week!! I look forward to seeing you again in the future if your travels bring you back our way. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Overnight in Wisconsin »

    Nice hotel..right off the highway.Nice staff and good breakfast..the person helping with the breakfast was very nice and helpful.My daughter was moving and we needed a pet friendly hotel which they were able to provide that with us being on the first floor..

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay with us and that we were able to accommodate your pet. I hope that your move went smoothly, I know how that stuff can go...lol. Thanks again and I hope to see you again in the future if your travels bring you back around our way. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « New years relaxation »

    Overall very satisfied. A little noise at & A.M. in the hallway with the children even though we were on the top floor. Could be a bigger breakfast area and food choices. Very friendly check in staff. Good location for dinner restaurants.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay here and that you were able to get some very much needed rest and relaxation. Thanks again and we hope to see you again if your future travels bring you back our way!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Our Christmas weekend at the Best Western Grand »

    Our last stay was the weekend for Christmas. We always stay at Best Western Grand when we are in town. The Grand is always Clean, and the staff is friendly and Kelly is always very helpful. For breakfast you have the choices of cold or hot food. The Pool is nice and clean.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review. We LOVE it that you enjoy staying with us. We want you to come here and feel just like you're at your home away from home, and judging from your response it seems like that's the case. I'm picky about being clean, and I'm always trying to keep a good variety of foods for our breakfast. I'm glad that you folks enjoy yourselves here and can't wait to see you next time!! I hope you had an awesome New Year. Take care and much Peace your way.......Kellie Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Great Stay »

    Generally excellent, only a few small items of note (no shaving cream Sunday morning and no offer for a portable breakfast item just after breakfast closed and eventually a regrout will be needed in the bathroom at the base of the shower) that could be improved. For the rate it is a 9/10!!

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay with us. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Was a nice stay »

    The promoter got a special rate which Helped the vendors save a little money when doing a show out of town.Hotel was clean and the breakfast was early that I can actually enjoy it. In which most hotels have a later breakfast, I usually have to stop fast food on the way to the show.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your kind words and review of your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your time here with us. As far as our early breakfast, many of our guests are travelling on business and depart quite early in the morning. Our early breakfast time allows them, just like you, to enjoy our complimentary breakfast. Why should some get to take advantage of it while others not, right? It works well for us and our guests love it that they can enjoy our breakfast before heading out for the day. We would love to see you again if your future travels bring you back our way!! Have a great Christmas and Happy New Year!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Great hotel experience for the price »

    We've stayed twice at the Best Western Grand. The staff is friendly, the rooms are nice, the beds are comfortable, the pool and hot tub were good, the breakfast was excellent. Very affordable. We will stay there again.

    5
    « Wonderful Hotel »

    I highly recommend this clean, comfortable hotel. The people are extremely nice and courteous. In the morning they have a full breakfast until 9:30. It was delicious. The room is attractive and room. The internet worked. The best part for me were the pillows. They have soft and medium hard pillows. Slept like a log. Nice swimmomg pool, hot tub and workout room. I choose this hotel when I need to stay in Waueska.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and wonderful comments regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you guys had a great time here as usual. How was your dinner party? Their food is great, I'd love to go back there again. Hopefully you didn't stuff yourself too much....lol. I'm looking forward to seeing you guys at Christmas...it's coming so quickly!! Have a great week and I'll see you next time...hopefully for more than the few minutes we had to share last weekend. So glad you love my Best Western. Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 5
    « All Good, EXCELLENT »

    Excellent service, clean and all service was we experienced was GREAT! We will continue to look for Best Western whenever it is available. The staff, locations and customer service were very good and met our expectations in all manners.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay with us as much as you did, and we look forward to seeing you again in the future if your travels bring you back our way!!! Thanks again and have a very Merry Christmas!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Work stay at Best Western Waukesha Grand »

    I have stayed at this Best Western for at least 4 nights a week over the past three + months. The staff is great. Housekeeping is accommodating, Hotel is often quite busy but staff is helpful when you have questions on places to see/things to do OR getting you good directions for a place you want to be..

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you are enjoying your stays with us. We strive to be sure that all of our guests are happy, and that they feel as if they are at home when they stay with us. You are a shining example that we are doing exactly that!! Thankyou so much and we will see you next time. If I don't get to talk to you before then, I hope that you and your family have a great Christmas. See you next time.....Kellie

    5
    « Wisconsin »

    I was impressed with the entire experience. Friendly, clean, great amenities, great price, great assortment of food for breakfast. I signed up for their award program and will be using them as much as possible for future trips.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your kind words and review of the Best Western Waukesha Grand. I'm so glad that you enjoyed your stay with us and that you are a new Best Western Rewards member. Welcome to the Best Western family!! I look forward to seeing you again if your travel plans bring you back our way. Have a great weekend and a very happy Christmas!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « An overnight stay after a great day's flying »

    I was still suffering a little from jet lag after a flight from the UK and when I was dropped at this hotel I knew it was going to be a great stay. The room was clean and comfortable with all the usual amenities and the reception staff person was most helpful. I had an excellent dinner at a nearby restaurant only 200 metres or so from the hotel. After a good nights sleep I found the free breakfast of fine quality with superb coffee. I would certainly recommend this hotel to others.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I hope your jet lag wasn't too bad....I had it just once and it was awful. I'm glad that you had a good time here and you enjoyed our breakfast. I'm guessing that you ate dinner at Spring City, I enjoy their food as well. They have great homemade pizza if thin crust is to your liking. If we don't see you before then, have a great Christmas and a Happy New Year!! Thanks again!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « 2 double beds »

    Comfortable, nice rooms. Staff is very friendly as well. Everything looks clean and the breakfast area looks nice. They are currently redoing the tile in the hotel but it looks very nice. I would stay here again but would check priceline due to finding a cheaper rate after booking through hotels.com

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your kind words regarding your stay with us at the Best western Waukesha Grand. I'm glad that you like our new tile.....it really brightened the lobby area up. Be sure to call directly before booking with an outside source because most often you pay more because of the commission due to those sites. Thanks again and have a great Thanksgiving and Merry Christmas!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Excellent hotel in Waukesha »

    The staff and accommodations are great! Breakfast is delicious and hot. The rooms are clean and the beds are comfortable. They're very accommodating to an infant as well. This is our hotel of choice when staying in Waukesha! Thank you!

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you and your family enjoyed your stay here with us. I hope the rest of your trip went well and we hope to see you again in the future if your travels bring you back around our way. Have a great weekend and a very happy Thanksgiving. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Great Value »

    Nice clean hotel! Friendly staff. Nice breakfast. Best surprise was that even though you are right next to the Interstate and the Airport, it is really quiet! Nothing fancy here, but for the price it is a great value!

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your kind review. I'm glad that you enjoyed your stay with us. We pride ourselves on cleanliness and a great breakfast. Thanks again and we look forward to you staying with us again if you are in our area. Happy Thanksgiving!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Good Value, Attentive Staff »

    I only stayed for 1 night on business, but the staff was very attentive, the breakfast was good and the location was convenient to area businesses and tech parks. Access to internet was somewhat lacking, mainly with handheld, but that was the only issue.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review of your stay with us at the Best Western Waukesha Grand. We pride ourselves on taking great care of our guests, and at the same time offering a bit of a personal touch. We like everyone to feel as if they are at home here with us. I'm glad that you enjoyed our breakfast and our location was convenient to you. Thanks again for staying with us and we look forward to seeing you again if you are in our area. Have a great weekend and try to stay warm!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    2
    « bad bed »

    The mattress was very bad. It kept pushing me to the middle and was very lumpy. Check-in was good and efficient.WIFI was good and the room was ok. The water in the shower was very soft and had difficulty getting the soap off me.

    3
    « Wonderful breakfast...not so wonderful room »

    breakfast was exceptional but the room just gave off poor vibes like it didn't seem like it was cleaned very good. I don't know that I would stay at this location again...I don't like to complain so I wouldn't want to bother with that

  • 2
    « Make sure you get what you paid fot »

    I was so disappointed with this stay, not my first, but will be my last!! I was never informed, when making reservation, or nothing mentioned on web site, that the hotel pool and jacuzzi was closed!! The only reason I came was to to enjoy some rest, and relax at the pool and jacuzzi!! The outside door entranes were taped up( no entry), ice machine was broken!I asked for one of their jacuzzi rooms after I realized, after checking in and finding evrything was closed. but was refused a jacuzzi room. I was told NO discount!! Adios, Never Again!!

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    I'm sorry that you did not enjoy your stay, but thought I would fill you in on a couple of things. Back when you made your reservation we did not know that we would be retiling the floor around the pool and hot tub. There are many factors we have to consider when doing a job like that. One major one is ground temperature. Of course we cannot close the pool during the summer, our busiest time. We need to do this type of job before the ground freezes, and when our tiling crew is available. I'm sorry that you could not swim or use the hot tub during your stay, but we did have a memo posted at check-in, and we were allowing guests to cancel at no charge if they wished. The reason the outside entrances were taped off is because we tiled those areas too and we needed the tile to set before anyone could walk on it. We also had to tile the floors in the whirlpool rooms which is why they were not available for rent. I'm sorry that it didn't work out for you this time, but we tiled those areas to make them look nice for our guests. If we didn't keep things neat, clean, and updated would you continur to stay with us? Probably not.

    2
    « Make sure you get what you pay for!! »

    Ive stayed here a few times before, just to get away from downtown , relax, and enjoy the hot tub & pool!! This time without being notified when making reservation, or not mention on web site, I was very disappointed to find out after checking in, the pool & hot tub was closed!! The outside doors were taped up ( no entrance), ice machine was broken. So my trip was ruined!! I asked for the jacuzzi room, but was refused!! My last trip here!!

    5
    « Great Hotel »

    I stay here every week for business and have never considered staying anywhere else. Great location close enough to Milwaukee for all of the events but far enough away to avoid the crowds. The staff are all friendly and attentive, the rooms are always clean room and the beds are very comfortable.

    4
    « Quick Stay »

    Just a bit dated hotel, but overall stay was great! Personnel polite and helpful. Breakfast looked good, but did not have time eat. Easy access from highway in what looked to be a safe area. Good Job Best Western!

    4
    « Accommodating and pleasant »

    We stayed at the BW three nights for a wedding and also had to make reservations for several handicapped individuals. Kelly was most helpful in seeing that these guests were comfortable with their stay and having their needs met. She did a great job in giving us the planning assistance we needed. We enjoyed the breakfasts each day and those staff members attending to that area were also phenomenal! Unfortunately we were too busy to use the pool or workout room, but we checked them out anyways just to see what we were missing!! They were being enjoyed by others. Our room was very clean and the maids were attentive to our requests. The halls and exit area could use some updating/freshening.

    5
    « Visiting friends »

    This hotel is in the middle of everything, shopping, restaurants, grocery store, gas station, etc. I recommend Spring City restaurant, best bbq chicken wrap and onion rings iv'e ever had! Our room was clean and had all the amenities we needed. The elevator is a tad bit slow, but we didn't mind.

    5
    « Excellent hotel at great value! »

    This BW offers clean, updated rooms with all necessary amenities at a great value. The beds are very comfortable for a relaxing,quiet night's sleep. The breakfast offers a wide variet of foods including a self-cook waffle station. Items are constantly refreshed and restocked. The staff we encountered was very friendly, professional and helpful!

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best western Waukesha Grand. I'm so glad that you enjoyed your stay with us and that you got a great nights' sleep here. We get many compliments on our beds, some guests even ask if we pump air into the rooms so everyone sleeps better...lol. Breakfast time is quite busy here, and we strive to be sure that all of our guests leave each day with full, happy tummies. It sounds like you had a great time here, and I can never hear that enough....especially bright and early on a Monday morning!! Have a great week and we hope to see you again if your future travels bring you back our direction. Thanks again, Kellie Kellie Greuel Assistant Manager Best Western Waukesha Grand

    2
    « Inaccurate Information »

    We were very upset that there was NO mention of the additional pet policy that we could not leave our dog in the room when we lest the hotel, even though he was in a cage. It ruined out weekend and we decided to leave a day early because we were so upset.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou for your review of the Best Western Waukesha Grand. I'm sorry that you did not agree with our pet policy, but we have that rule in place as a courtesy to our other guests. Most guests get rather upset when they are in a room next to a room where our guests have a dog and that dog barks constantly for hours because the guests left the dog alone in the room. If you had booked your reservation directly with the hotel we would have told you that at the time that you booked, but you booked through an online travel agent. If you clicked on where it says 'pet policy' you would have seen the rules regarding our pet policy, or if you called us ahead of time with any questions we could have cleared that up for you. Again, thankyou for your review and I'm sorry that you had to shorten your stay because of your pet. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    1
    « Unprofessional Manager »

    Called several times to discuss extra charge on our credit card, spoke with the manager "Kelly" on 08/29/17 1:05pm, 08/31/17 11:25am, 09/06/17 1:20pm, left message for her 09/18/17 3:00pm, each time she was going to check with the owner to see if we could receive refund for a "no show" when our employee was actually in another room at their hotel-oversight on our part; however, each time she said she would talk to the owner as we had stayed with them multiple times and spent a great deal of money at their establishment, would be a repeat customer courtesy. She would never call back and followup or have an answer. She had no idea what I was talking about every time I called her. Talked to her again on 10/4/17 9:30am and she still didn't have an answer or know what I was talking about. Then said owner said no to refund, then said she hadn't heard back from him and that is why she has not responded to my numerous calls? Let her know that she should not tell customers she is going to do something if she has no intention of following through on her words. Thanked her for her time and she hung up on me. Not so much about the $100.00, more about being unprofessional and rude.

    5
    « Great People To Stay With »

    Regardless of reviews regarding hotel that I stay with I believe every one has bit of different experience. I will add here the appreciation to the entire staff everyone was very helpful from making reservation on the last minute to giving me room on the 1st floor to helping me with a choice of a nice resturant. I would like to compliment your entire staff for being so professional. With smile on their faces, they have been really very impressive in their service. And I would like to revisit your hotel for this outstanding experience.

  • 4
    « Comfortable »

    Check is was smooth, Beds were very comfortable, the hot tub and pool area was clean. The breakfast was delicious, they kept up on restocking as an extended family was staying for a wedding and took up the entire breakfast area, they offered other areas for us to enjoy our breakfast.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your great review!! I'm glad that you enjoyed your stay with us here at the Best Western Waukesha Grand. Yes....that wedding group was quite large, but all of us appreciate so much your understanding that we were quite busy. It was nice to see all of our guests getting along so well and giving each other room to enjoy their breakfast. The way things are going in this world it's nice to see things like that, even though they seem quite small to some people. Thanks again, and if you are in our area in the future we would love to have you stay with us again. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Satisfied Coustomer »

    The staff was really professional and good at their jobs. The room was very nice and i thank you for the experience. I feel i got a very nice room for a great price and the food was good too. Thanks for all you do

    4
    « Brewer Game »

    This is my favorite hotel to stay at when I'm in the area. Main lobby area is very nicely decorated, staff is very good, and friendly. The rooms are nice, and beds are very comfortable. The continental breakfast has a wide variety of items, and is very good.

    3
    « Clean and friendly »

    Our room was clean and the staff was friendly. The breakfast area was very crowded because the hotel was at capacity. Breakfast attendants were very good about keeping food available. We had dogs with us and were given a first floor room. There were several places to walk the dogs behind the hotel. The only complaint we have is that the upstairs neighbors were easily heard.

    3
    « Friendly, no frills hotel »

    I really like the area that the hotel is in. The staff that we interacted with were friendly and helpful. The area is nice with good food and entertainment within walking distance. I would definitely come back.

    5
    « Excellent Weekend Stay »

    The new upgrades to this hotel make it look fresh and appealing. Staff is friendly, breakfast has many choices, and the location is perfect--close to highways, Milwaukee, and other fun cities. There is an indoor pool and hot tub, which are smallish, but did the job for what we wanted. The only negative I would say is our room had a view of a wall, but I wasn't there for the view. We needed a place to sleep while we took advantage of what all the Milwaukee area has to offer.

    4
    « Good value »

    Good value for your bucks. Conveniently located near the highway and inside a mall, with plenty of options. Relatively affordable. There's a nice swimming pool and hot bath, although the whole space is a little too warm. We could have used more help from one person in the sfatt (with the crib and luggage) but overall pretty friendly and helpful staff. A sign says dairy free options are available at breakfast, but as far as we could tell there were few or not clearly labelled.

    5
    « convenient stay »

    We were visiting our granddaughter who attends UWWaukesha We were there to see her play volleyball and this hotel was very convenient to her and the school. Amenities, services, room and breakfast were great. We will stay there again when we visit.

    4
    « Our stay at Best Western Grand Pewaukee »

    The stay as always was good but the bath tub in the Handicap room could be much lower for easier access. The coffee in the room is good but the coffee in the breakfast area is bad and bitter so they should have the same coffee as in the rooms.

    4
    « Attentive Staff »

    The staff were attentive and friendly. The pool water was very cold and really not "heated" to much. To cold for my husband and I to go swimming. The whirlpool was a much better experience, the timer button is a bit far from the whirlpool, but that is a minor complaint. We had our dog with us and had no trouble with staff having a pet room.

  • 5
    « Last minute stop »

    Had a great experience all-around here. Decided to stay overnight after spending the day at Mukwanugo county park with friends. Again, Best Western did not let us down! Room clean, bed and pillows comfy. Felt safe. Quiet, even with a full house. No problem having our dog, either. Evening manager was busy, but stayed helpful and organized. Helped us out with a small problem and said he would be filing a maintenance check for the next day. Parking lot uses every possible bit of space to its best advantage on a small piece of property.

    5
    « HOG National Rally 2017 »

    We had a cancellation in our group, BW staff were great to change reservations and help us out. Room was quiet and very nice. We had some difficulties with the A/C and we got the solution very quickly. Very clean room, comfy beds. We really did appreciate the location for our events. We did have a bit of confusion at checkout as we split the room but it was taken care quite efficiently.

    4
    « One night stop »

    I was in town for an event and the location of the hotel was ideal. Check-in staff person was very nice. There are also restaurants and a bar/grill nearby. The room was nice, bed comfortable, and the plumbing worked well (always important). Breakfast was average but typical of this standard of hotel. I had no major issues and would come back.

    3
    « Average stay, comfy bed »

    The people at the front desk were very nice and explained everything. The lobby looked nice. The kind bed was very comfortable. When I went to take a shower, I grabbed one towels and undid it and found two BROWN stains that WERE NOT mine. I was disgusted afterwards I couldn't use any of the other towels because I didn't trust it. Good thing I brought a towel with. I tried to watch a movie with the wifi and it was not very good and very slow. Also at check out the front desk women was very nice.

    5
    « Book Book Book!!!! »

    This place is amazing not a single complaint. well, the elevator is slow but thats not enough to ruin the experience. I went with two friends and my significant other and they even put our rooms right across from each other.

    4
    « Good place to stay--nice staff »

    I was in the area for an extended time period for my job. Able to get reasonable price. Staff was friendly and helpful. Rooms were a good size so that I didn't feel closed in. Staff always greeted me when I came and left the motel. It was located close to the place where I was working. Also close to places like Walgreens a small strip mall and some restaurants.

    4
    « good rating, economical price »

    We had a good night, but our primary reason for the stay was to use the pool. It was a bit too cool for the males to enjoy. We sat poolside and used the hot tub. The shower had a leaky head, that sprayed water about. The sound levels were pretty good, and the room was comfortable. The fridge and microwave were nice items to have available.

    5
    « Nice Hotel »

    Good hotel to stay in Hartland, WI area. Good amenities and good location near highway. But they can improve elevator service. It took long time to wait for an elevator. Otherwise, no issues with this hotel.

    1
    « So many problems »

    We went there because of a nightly rate given to us. Come to find out they jack up the rate if you have 4 people (even though the room is two queen beds). We were woken up by a fire alarm at 6:30 in the morning. When we went down to breakfast, we waited 20 minutes for the hot food to come out and then it was immediately gone again. When we finally did eat the food, it was terrible. The bacon tasted like paper and the eggs were terrible. The breakfast staff never said a word about anything to us.

    5
    « Great Place to Stay! »

    This hotel is conveniently located off of the expressway 94 in Pewaukee/Waukesha, WI. The front desk was welcoming and very helpful in answering questions. I was traveling by myself headed to a work reunion. The room was super clean, great amenities. They had a hot tub and pool, which unfortunately did not have time to take advantage of. There was a continental breakfast, which was great. I asked if I could leave my rental car there for the rest of the day, as I was being picked up by friends for the event. No problem. I would definitely go back when I'm in the area.

  • 4
    « Quality Stay »

    We had two guest rooms. Both were similar, clean, comfortable beds. our sleep was interrupted a few times by a noisy semi truck with a cooling system running close to our room Breakfast was presented well with several choices. Good Value for the purpose of our trip which was planned as a leisure trip.

    4
    « Clean and Comfortable »

    East access to highway. Clean and quiet room. Walking distance shopping and food. OK breakfast. Some bright decor would make it more cheerful, as the colors were a bit drab. Carpeting is clean, but nearing end of use.

    4
    « Nice Hotel »

    The hotel is in a good location for the activities we do and family that we visit. Great restaurant almost next door. Good breakfast at the hotel. Rooms are clean & quiet. Staff is very friendly. Have stayed here several times before.

    5
    « Motel Very Nice »

    Rooms were very nice. Staff was very courteous and prompt with requests. It was a little tricky finding the entrance to the motel as it is set back from the main road a ways. Large selection of breakfast items and they were quickly replenished when there was a large rush.

    2
    « Horrible Check In »

    Guy that checked me in offered 2 queen rooms, one on 3rd floor another on 1st. Took 1st and it smelled like smoke. Went back and asked for 3rd floor and even though no one else had checked in tried to put me in a king with a roller bed. Had to profusely argue until he gave me the 3rd floor queen

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review regarding your stay with us at the Best Western Waukesha Grand. I'm sorry that your first room smelled like smoke and you had to switch rooms. The reason you were offered a king and a rollaway upon wanting to switch rooms was because you were in the first room for a bit before you decided that you wanted to switch, we were full that evening, and our housekeepers had left so there was nobody available to clean the first room that you were in. We had a cancellation for a king room and it was the only extra room that we had available, so that it why it was offered to you. If we didn't have to clean the first room you were in because of occupancy, we could have checked someone else into it and offered you another two queen room. I'm sorry for any inconvenience and I hope the rest of your vacation was a success.

    3
    « Milwaukee (Waukesha Area) Good Choice For a Reasonably Priced Hotel Option »

    We choose the "Best Western Waukesha Grand, Pewaukee, WISCONSIN" hotel for a reasonable lower priced, one-night stay after an evening ball game at Miller Park. The hotel is about 15 miles directly west of the ball park on I-94, so a very easy drive in/out for a game. Overall I found this property to be reasonably well maintained; it is a small-ish property with an equally small (one-way traffic around the building) parking lot. The room was clean and comfortable with a better than average sized fridge and a microwave. No issues with any traffic noise or other sleep challenges. In general what you would expect from a entry-level BW property. Breakfast service is also what you would expect, waffles, oats, sausage, eggs, muffins, pastry, fruit, yogurt, coffee, juice, milk, etc. During our stay (1st Fl - Rm 109) we had a slight musty smell in the room which may have been to the severe rainfall over the prior 2-3 weeks. Try a 2nd floor room.

    4
    « A nice property, close to fairgrounds »

    This is a clean and comfortable hotel with a friendly staff. We stayed because we were attending the Waukesha County Fair. The fairgrounds are about a mile away and there are a lot of restaurants in the area. It is also right off the expressway which was convenient.

    3
    « Family visit »

    Check in was smooth. Room was a bit cramped but clean. Plastic patch around shower. Bath tile installed with gaps an defects. Breakfast was was busy but good. The breakfast staff person was really hustling. Getting to the parking lot and navigating the parking lot was a challenge for our small SUV. Hot tub not working Friday Saturday Sunday Monday. Disappointing because it is one amenity we like to use when traveling. Staff did discount our stay for the inconvenience.

    4
    « Comfortable, Relatively Inexpensive for the area »

    Reserved a room here because it was close to our destination and was at a reasonable price compared to the others in the area. The room was comfortable with no issues with AC/heat, TV, large refrigerator, cleanliness, etc...

    4
    « Clean, comfortable, affordable »

    My husband and I stayed here while in town for a wedding. While the location isn't very scenic, we found it to be a convenient home base for the Waukesha area. We often stay in Best Westerns and this one met our expectations-- clean and comfy. Also, we found it to be a bargain compared to other hotels in the area. We were very satisfied.

  • 4
    « Comfortable Hotel »

    I typically look for BW hotels when possible as I know what to expect, they are typically reasonably priced, and the rewards system does add up. This was no exception. The hotel was clean and comfortable. Staff were pleasant and efficient. The breakfast is the same as any other BW, providing a nice mix of hot and cold items. I can't say anything was exceptional, but no problems either.

    4
    « Best Western Waukesha Grand »

    Nice hotel for the money. You can see they are continuing to make upgrades. No real complaints but would note it is easy to see from the highway but since the entrance is in a strip mall parking lot it is a little difficult to get to until you realize how the parking lot is set up. I will stay here again.

    2
    « Musty smell »

    Carpet in hallway was wet, sticky and musty smelling. The maintenance stance effort to fix it just made my stay worse with noise that lasted through the night into the morning and blew the smell into my room.

    3
    « some updates, needs more »

    some updates done, newer tile floor and décor. Needs All carpeting replaced as it was heavy staining in the hallways. Nice pool and hot Tub. Beds very comfortable.. was told the mattresses had just been replaced. Rate was good , under $100.00 weeknight for 2 queen beds. 20-25 minutes to downtown Milwaukee during non rush hour.

    5
    « Brewer Game July »

    The stay at this hotel worked out nice to go to the Milwaukee Brewer game. It was neat and clean for family activities. A group of teen baseball players and basketball players stayed. All were quiet and respectable and well chaperoned. I would recommend it as a great place to stay for the price paid.

    2
    « Can't have a few beers or anything in pool area!! »

    Title says it all!! Never stayed at a place that was like this and certain employee thinks he was above the law. Besides that the continental breakfast was good and rooms were quite but no ice machines on all floors

    4
    « Nice Stay, Comfy Bed, Accepts Pet & Convenient »

    Very comfy bed, good location. Good restaurant next door makes it very convenient to grab a bite to eat and bring it back to hotel. They accept pets which makes it very convenient for us. The hotel staff doesn't slam doors and wake you up in the morning. Love the convenience of a fridge and microwave in the room. I think this hotel offers very good value for the money and we will definitely stay here again.

    5
    « July 1 2017 »

    Great value and location. With Summerfest and limited hotel options the Best Western had both a great price and availability. Breakfast was fine and highway access easy. Can use park and ride to easily get to Summerfest.

    5
    « July 1, 2017 »

    The hotel is about 25 minutes outside of Milwaukee. The property was clean and quite. Our party said that the beds were the most comfortable we had ever slept on at a hotel. We enjoyed the hot tub after a busy day at Summerfest. The breakfast was outstanding. Hot, well stocked and a nice variety.

    5
    « phenominal »

    This hotel greatly exceeded my expectations. Staff was very friendly and professional. The room was freshly, professionally redecorated and very clean, There was a wide variety of breakfast items. I found my new resting place.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed yourself while you stayed with us, and I'm also happy that you found your new home away from home. We will see you next time!!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 5
    « Nice place to stay »

    The Best Western Waukesha Grand, is as it's name indicates Grand. The room was large and comfortable, it has a nice pool, and the breakfast was wonderful , and the price was very affordable. A very nice place to stay.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much.....we'll see you next time!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Great Hotel for the Price »

    Extremely nice and quiet hotel for under $100! Staff was helpful, the breakfast was huge with scrambled eggs, sausage, and biscuits & gravy along with all the other "hotel" breakfast foods. They even had Almond milk for a choice. Will stay here again.

    4
    « Comfy »

    Met my expectations. Couldn't find it at first and had to call for exit number on I-94. Large room, very comfy bed. Great breakfast. Staff was very helpful. Slow elevator - lol - but we weren't in a hurry.

    5
    « US Open »

    The front desk staff was very pleasant and helpful. The breakfast was scheduled to open at 5:30 am but because they had guests that had early morning shifts at the US Open they had the breakfast ready before 5 am so a nice surprise. The rooms were the basic Best Western rooms and were nice and clean. Location was easy access to the highway and walking distance to the local diner.

    4
    « Best Western Waukesha Grand, Pewaukee, WI »

    The hotel was very clean, the room was very functional and clean, and the hotel staff was very accommodating. The continental breakfast was decent and the food area was kept very clean, The location was easy to find off the x-way. We would recommend this hotel.

    5
    « Great stay »

    Worth every dollar I was totally satisfied with my stay. The amenities were awesome. The service was excellent. The location was Perfect with central location to some good restaurants. The gym was slightly less desirable but overall great stay.

    3
    « Highway Hotel »

    This is a basic beside the highway hotel with just the basics although they do provide breakfast here. The staff is friendly the hotel is clean but the plumbing didn't work very well. The toilet was slow flushing and the shower didn't really shower.

    5
    « Staff and room »

    The staff and room were excellent. The room was clean and the bed was comfortable. The only hotel with squishy soft pillows. The manager Kelly is professional and friendly. The hotel has breakfasr and offers a variety of options. The pool is full size opened until midnight. There is also a small fitness room.

    5
    « Always a great place to stay »

    my husband and I stay at this hotel a couple of weekends a month while we visit family and friends. It is always clean and comfortable. The staff is always friendly and helpful. We have never had a bad stay here, and have been staying here for over 4 years now.

    5
    « Excellent room, very reasonable. »

    A short drive to downtown Waukesha - which is a charming town to stroll, shop and dine in. The downtown riverside area is a great place to take a break. We will stay at the BW WG again when we visit family in the area.

  • 3
    « Old tired place »

    We have been going to this hotel one weekend a year for a golf trip and I sometimes wonder why. It is close to where we golf and that is the best I can say about it. Looks like no upgrades in the rooms in a LONG time. Beds are fine, breakfast is nothing special. Internet functioned, slowly.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Nothing here is the same as it was just two years ago. In the last two years we've painted all the rooms, gotten new furniture for all of our guest rooms including beds, replaced the hallway carpeting, upgraded the bathrooms by adding granite counter tops, added tile to the entrance-ways of each guest room, re-tiled all of the bathrooms, gotten new tables and chairs for our breakfast room, and replaced all of the furniture in our lobby. And....just this last week we replaced the computer chairs in the guest rooms. We've made ALL of these changes, but we still have kept our rates low. I think we've done very well. I'm sorry that you and your group couldn't golf while you were here due to the weather, but you guys all seemed pretty happy while you were here. THAT'S why you keep coming back. You have yourself a great week and we'll see you next time........Kellie

    1
    « Cleaniness is poor »

    The TV remote was disgusting and the sheets on the bed were as well. The night staff was decent and really tried to make the most out of our stay. The morning staff could care less if you were at the hotel. Spent most of the time outside smoking cigarettes next to the main entrance exit. Breakfast was dismal. I would not recommend staying here.

    4
    « Senior softball team stay »

    This is our teams 3rd stay at this hotel . They have always taken good care of us . This hotel meets our travel team requirements of hot breakfast , pool with hot tub and clean comfortable room with friendly staff. The entrance is a little difficult to see .

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou for the great review Don!! We love you guys, and can't wait to see you next year. It was a bummer that you didn't get to play on Saturday because of the rain, but I hope you and the guys finish up the season with a bang!! Knock one out of the park for me. Enjoy the rest of your summer and we'll see you next time. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Good »

    Good service, only thing is not clean very much. Driver way is not very convenient. Brakefirst need add soybean milk.and air inside Aisle need be flowing . Smoking area need covered , protected from rain.

    5
    « Very nice »

    The hotel had a updated & fresh look, it was clean & well maintained. The staff was nice. I felt it was a great value as well. We have stayed there before and would continue to stay at this hotel anytime we are in the Milwaukee area.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you appreciate our great rates and that you feel so comfortable here. We strive to make our guests feel at home, and reviews like your assure me that we are accomplishing that! Thanks again and we look forward to seeing you in the future. Have a great summer and we'll see you next time. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    2
    « Not relaxing at all »

    We live local and decided to have a night away from our children. Kids running in the hallways, playing with remote control cars, in the hallways. I was actually run into with the car, no apology, and no parents around. Our room was entered by housekeeping twice before 9 am. They don't knock! They open the door, and then tap on the door as they are entering. Checkout is 11am!! After being woken twice, we just packed up and went home. I was in my own home by 9:30 am. I wasn't happy! I'm also a platinum member, but no one seems to care. There's no recognition from the staff.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    I am so sorry that you didn't enjoy yourselves here this weekend. I will talk to my housekeepers about entering guest rooms without knocking, there is NO excuse for that.

    5
    « Very comfortable visit for two seniors! »

    Very friendly and helpful staff - made our stay very nice - very convienent room for coming and going and breakfast area was suggested by staff and worked out great for us. Nice parking area too. Thank you!

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay as much as you did and that you and your guests were comfortable during your stay. We like our guests to feel 'at home' as much as possible. Thanks again and we look forward to seeing you folks again if your travels bring you back to our neck of the woods. Have a great weekend and a happy Summer!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « IT AS NICE »

    I travel 50 weeks of the year for work, so when it comes to comfort & cleanliness I am very fussy. This place was soft on the eye. Hot tub very nice, pool very nice, bed was comfortable. Staff were pleasant. Only complaint was they would begin to pick up breakfast food before 9:30am. also I think they could offer to serve breakfast until at least until 10:30am on the week ends. Also can't forget Brian at the front desk was very pleasant, polite & helpful.

    « bwwaukesha, Assistant Manager at Best Western Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you were able to enjoy some of our amenities such as our pool and hot tub. I will pass your comment regarding Brian's excellent service onto him. Thanks again and we look forward to seeing you again in the future if your travels bring you back our way. Have a fantastic summer!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Just the right quiet and amenities »

    I rushed to Waukesha to be with my sick college daughter. We retreated to the Best Western for two nights and it was so perfect. Recently redecorated rooms. Very nice and helpful staff. Not a fancy breakfast but very well stocked with hot and cold offerings. And blissfully quiet. Just a really great find for the price. Highly recommended.

    5
    « No noise in Waukesha »

    Hotel is right next to the highway but you wouldn't know it because so well insulated you don't even hear noise in hallway slept like a baby. Staff is very friendly and lots of different kinds of foods located around the hotel within walking distance. Very clean.

  • 4
    « Funeral »

    I was in town for a funeral and wanted to be close to friends. I chose to stay in Waukesha because it was central to shopping, dining and my friends. The bed was more comfortable than I was expecting. I only stayed the 1 night and I didnt use any of the amenities. It is very close to I94 however it is also close to the Waukesha airport so I suggest that if you are a light sleeper to not get a room on the north side of the hotel.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    I'm glad that you enjoyed your stay with us. We look forward to serving you again if your future travels bring you back to our area.

    4
    « Pet was welcome - bed still very comfy »

    Stayed at the same hotel (because of the very comfy bed), we were pleasantly surprised that our small pet was also welcome (for an additional fee). Our dog seemed to also enjoy the hotel. Breakfast should be prepared with a little more TLC because it was better last time we visited!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    We are glad that you enjoyed your stay as much as you did, and yes, aren't the beds amazing?

    5
    « Very Nice Hotel (but Mini-Pillows?) »

    Very nice, super clean. The location is convenient, with restaurants and strip malls around. I don't like the little square pillows on the bed, though. I've seen these before in hotels recently--is this a trend now? What is that about? Why do people like this?

    5
    « best place to stay »

    This place is a clean and nice relaxing place if your on the road like i am. the staff are so nice and will help you if you need something. the breakfast is Nice and has a good selection to choose from. the pools are very nice and clean and also, the property was super clean and pleasing to the eyes.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you found it relaxing and it was a nice break from being on the road. I hope you have a great weekend and that you and your family have a wonderful Thanksgiving. We'll see you next time!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Great place to stay »

    We stay here often as we visit family and friends in the area. We have always had a great experience. Of course there have been minor "glitches" at times but the hotel staff take care of things right away and there has never been anything serious or out of line. I don't even look at other hotels in the area to stay at..this is the place!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We do whatever we can to ensure that our guests are happy and that they feel as much at home as possible. Guests like yourself let us know that we are living up to our promise. Thankyou for staying with us as much as you do, your loyalty to us here is amazing, and I thank you for that. Have a great weekend and we'll see you next time!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    1
    « This time room was gross! »

    We stayed here in June and loved our stay. This time we did not like it at all! Last time we were here, others in our group liked their rooms when they were not on the first floor, but those on the first said their rooms were gross. We ended up on the first floor this time and understood what they meant- our room was really gross. It was stinky, the carpet was damp, dirty, and very lumpy. The lumps were so big in places- it was almost like the carpet was laid over various things that were laying on the ground. The room itself was not very clean, and was damp. We did not walk on the carpet without shoes. The breakfast trays/bins were still mostly empty and was still hardly serviced. Very frustrating. It's a shame what a difference staying on a different floor can make your experience. Not planning on ever returning!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review of your stay at the Best Western Waukesha Grand. I'm sorry that your recent visit wasn't as nice as your previous one. By any chance did you mention any of your complaints to the front desk while you were here? If you had, we would have been more than happy to move you to a different floor if that was your preference.

    5
    « family events »

    Great access to anything in Waukesha county and surrounding area. Super complimentary breakfast. Staff young but accommodating. Have used this location for rooms to book for large family functions such as weddings and funerals. Family members from all parts of the country were impressed. Very affordable rates.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are glad that you and your family had such a good time while you were here. It's guests like yourselves that make my job as rewarding as it is. Thanks again and we look forward to seeing you and your family if your future travels bring you back our way. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Good value »

    I have found Best Western hotels to be good value. Usually I (we) are looking for a place for an overnight stay while traveling. We always find good value with this chain. This hotel was conveniently located for my visit to this area. I would stay here again.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are glad that you enjoyed your time here with us, and we hope to see you again in the future if your travels bring you back our way. Thanks again and enjoy the rest of your weekend!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Awesome Place (and visit the bar and grill two doors away) »

    Everything was excellent! Clean and comfortable rooms with great beds. Wonderful breakfast and staff, nice pool area and easy access to I -94. The Spring Grill and the Rox Bar (in the same building ) which is a short walk away from the motel is a definite must to visit if you stay at the Best Western. The restaurant is very reasonable and great for a family. The bar there is so much fun! I kept it short and simple but highly recommend this place!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We very much appreciate your awesome compliments and hope to see you again in the future if your travels bring you back in our direction. Thanks again and have a great week!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Accommodating »

    We had needs that were willingly met. However, I DO recommend that BW get recliners for their rooms. There are many people my age who NEED recliners in which to sleep. They CANNOT sleep In a bed. We found that to be a draw back and had to not go to BW on the rest of our trip/

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of your stay with us at the Best Western Waukesha Grand. I'm glad that we were able to meet your needs during your stay with us, but I wish that you would have slept better. Our beds are new, did you at least give them a try?

  • 5
    « Wonderful place to stay »

    Kellie, the front desk employee was terrific. She went out of her way answering questions and helping with directions. The room was comfortable and quite. The complimentary breakfast was very good. This was our second stay and would definitely stay again

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that I was able to help with directions and such, and it gives me a chance to get to know my guests a little bit. I'm happy that you enjoyed your stay with us as much as you did and I hope to see you again in the future if your travels bring you back our way. Have a great weekend and thanks again!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Always a great stay »

    We stay at this hotel a couple of weekends a month...we have always had friendly service...a comfortable and very clean room and a great breakfast in the morning. The pool and jacuzzi are both wonderful. I tell everyone we know about this hotel and they should stay here when in town

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you guys always have such a good time here. I look forward to seeing you on your next trip!! Have a great week, Kellie Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Hotel in Pewaukee »

    Hotel staff were efficient and nice but not overly so. Hotel room was clean and what you would expect from this level of hotels. The hotel is in the back of a shopping center and a little hard to find from the road. It is right off the interstate exit.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for completing our survey regarding your stay with us here at the Best Western Waukesha Grand. Myself and my staff are very happy that you enjoyed yourselves while you were here, and we look forward to seeing you again if your future travels bring you back to our area. Thanks again and have a great week!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « LOVE staying at the BW Waukesha Grand! »

    Best rooms in town - excellent service, clean, wonderful beds, nice breakfast! We stay here every 6 weeks for the weekend and never have a bad room or experience. The staff is top notch, hotel is updated and clean, breakfast is better than most other hotels. As a 35 year veteran in the travel industry, I'm very keen to what makes an amazing travel experience and this is one of the finest at an affordable price. Look no further, you can stay here with confidence. Kellie and Brian are very professional and know how to manage/work the hotel scene appropriately. We'll keep coming back for more!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We strive to provide a great stay for our guests and wish for everyone to feel as much at home as possible. It's great to hear comments such as yours, it's how we know that we're doing the best job possible to ensure that each and every guest has a wonderful experience during their stay with us. I like to treat my guests as family because I feel that's the way it should be. I hope you have a great weekend and I look forward to seeing you next time. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    1
    « Carpet was wet, sticky and dirty »

    The carpet in our room was wet, sticky and dirty. We told the man at the front desk as we were going out, and when we returned, he said they checked it, but it didn't feel wet. He also said they put a huge fan in the room. First of all, there is no way that someone could touch that carpet and not feel how wet it was. It was so disgusting that we couldn't walk without shoes on. Secondly, why would they put a fan in if it wasn't wet? The next morning we told the woman at the front desk and she instantly knew which room we were in. She said the AC unit upstairs was leaking. This hotel knew they had a problem with the room, let us stay in that room, tried to hide the problem and charge us full price. Luckily, we got a discount, but we will never stay here again.

    5
    « Comfortable beds »

    The beds were very comfortable with 3 to 4 pillows with different softness. Great water pressure in the shower with plenty of hot water. The staff was very helpful in adding one additional day stay without any trouble. The only thing to complain about was the toilet was very noisy when flushed. It was a little difficult to get to the hotel - had to drive through another parking lot.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed our comfy beds and pillows, they are great aren't they? As far as getting to the hotel, I'm guessing you missed our driveway? We share a driveway with a few neighboring businesses but it's a straight shot back to the hotel. Either way, I'm glad that you enjoyed your stay with us, and we hope to see you again in the future if your travels bring you back to our area. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Not my favorite BW »

    The hotel has an awkward entrance through fast food restaurants that make it easy to miss. Our rooms smelled of smoke residue. The mattress was extremely bouncy and the pillows flat - all need to be replaced. The A/C did work well and cooled the room down. Breakfast was blah - the biscuits and gravy weren't very good, and the biscuits were in a basket covered by a towel, and with no tongs.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for submitting your review of your stay with us at the Best Western Waukesha Grand. As far as our entrance, we share a driveway with a few neighboring businesses, but it's a straight shot back to the hotel. I'm wondering if you were bypassing our driveway and coming through the parking lot of the mall next door possibly? Did you happen to mention that your room smelled like smoke after you checked in? If so, we would have been more than happy to move you to a different room right away. Yes, we are a nonsmoking hotel, but some guests still choose to ignore the rules and smoke in their rooms anyways. The tongs for the biscuits are right next to them on top of the bread rack, I'm sorry you missed them.

    3
    « Unresponsive Staff, though good Value »

    Good value for the location, but the staff could be more responsive. Do not use the Please make up room sign as they will ignore it and treat it as a do not disturb. Even though all the staff we ran into spoke perfect English, when we put out the sign for cleaning, it was ignored. The reason management gave us was that the staff did not read English, The sign has a picture of a person cleaning the room on that side, and is a different color, What? They are color blind and can't see pictures either? Also when it was made up the next day one would think that they were also a bit vindictive as the room was given only the most cursory cleaning with no TP refill though we were running low. Parking is VERY tight, so do not expect to park anything large. AC was extremely loud.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review of your stay with us at the Best Western Waukesha Grand. I'm sorry that you had a difficult time getting your room cleaned by our housekeeping staff, but I personally looked at the sign on your door several times during your stay with us. Yes, the sign is two sided, but unless you attach it the proper way the sign can flip back and forth when entering and leaving the room. Also, only allowing a 30 to 60 minute window for the housekeepers to clean your room can make things a bit difficult. My housekeepers are not vindictive, and insulting my staff in the manner you did is extremely tacky. We did our best to please you, but no matter what we did nothing was good enough. I'm sorry that you didn't enjoy your stay with us, but things could have been better with your cooperation as well.

    4
    « Great deal for the price »

    I was super happy with my stay. The room was clean and the bed was very comfy. Staff was friendly and efficient even though they were swamped with three wedding blocks. Free breakfast had a good variety of hot and cold options. There were some small cosmetic things that could be fixed but for the rate I would absolutely stay here again!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for taking the time to submit your review. Myself and my staff are happy that you enjoyed your stay here with us, and glad that we met your expectations. Yes, it was quite a busy weekend this weekend, but I think we handled it pretty well. We love wedding groups because it nice to see families getting together and spending time with each other. I love seeing all the hugs and kisses in the lobby at check-in. You have yourself a great week and we hope to see you again in the future if your travels bring you back in our direction. Thanks again!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Just ok »

    This hotel needs updates. The couch in the lobby was dirty. I went to ask for conditioner and the front desk clerk tried to help me but all he had was a half used bottle. The maid did not understand what I wanted and brought me lotion. The shower H and C were backwards and hard to shut off at all. The towel bar was falling off. Our room was clean and the bed was comfortable. Pool is micro sized. Breakfast was fine.

  • 4
    « Pleasant staff, clean comfortable rooms »

    I hadn't stayed in BW in a very long time, and would happily recommend this property again. The rooms were spacious, beds comfortable, and clean. The breakfast was very generous, with many options, and the internet was fast, both were free.

    5
    « Treats you like family and great location »

    Second time at this hotel and again Kelly, the assistant manager was fantastic. We could not get our TV to work when we got to our room. Kelly came into our room and fixed the problem herself. Breakfast room is spacious and has a large array of foods to choose from and the friendly staff kept everything clean and well stocked. It is conveniently located right off the interstate with plenty of restaurants and a grocery store in walking distance.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us here at the Best Western Waukesha Grand. It was fun seeing you guys again!! I'm glad that you had a good time while you were here and can't wait until you return. I just love you guys. As far as fixing your TV, not a sweat and I was happy to help. You have a fantastic holiday weekend and we'll see you next time!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Disappointing details »

    We stayed at this property two years ago, and liked it, so stayed again this weekend. I won't be back. It was nothing egregious, just a lack of attention to details that makes you wonder what else has been missed. A friend arrived before we did and waited 20 minutes for someone to come to the front desk, despite using the courtesy phone and even calling the hotel number on her cell phone. When we arrived, I only had to wait a few minutes for the clerk I'd walked past as I entered to finish his cigarette and hurry in to wait on me. When we opened the door to our room, we were greeted by a huge roaring. Inside, an industrial-strength blow dryer was pointed into the room and the a/c was on full blast. This was a pet-friendly room and, while I appreciate that it appears they are attending to cleaning, it made us feel like we were walking into something "in progress," not a room that was ready for us (and this was 9:00pm). The bed spread and pillows were rumpled and the bathroom garbage had not been emptied, which furthered that feeling. I unplugged the big dryer and wheeled it out into the hallway, and re-spread the bed. Last visit, the lobby sported white leather (or maybe faux leather, I don't know) sofa. This time, it was a rather grimy and grubby white plush. Recommendation -- if you're going to go with something non-wipable, don't get white! The front entrance was Smoker Central. I appreciate that the hotel is non-smoking, but having to walk through the cloud of smoke to get in and out was ridiculous. Create a smoker's patio or something. Otherwise, this is an older property and that shows, but it really is very solid and, compared to more modern construction, I appreciate how quiet it is in the room. We just felt like the details that we appreciated last time -- super cleanliness, the unusual lobby design, the great staff -- had become pretty shabby and careless.

    4
    « Great location and price »

    This a no-frills hotel. You get a clean, comfortable room for a decent price! They offer free wi-fi and breakfast in the morning. They have a pool, hot tub and small fitness center. Everything you will need for a business trip or a quick family get-away!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed yourself while you were here, and we hope to see you again in the future if your travels bring you back to our area. Have a great weekend and thanks again!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Nice stay »

    We stayed at this hotel while in town for a concert at Alpine Valley. Customer service at the front desk was wonderful and accommodating to early check-in. Definitely poor parking. Overall, I would stay at this hotel again.

    3
    « Nice clean hotel, parking sucks »

    I was in the area on business, it was not my first choice, but it was a nice alternative. The parking pretty much sucks, but this whole area the parking is just....F'ed up. If you have a trailer I advise you to park on the backside somewhere because you will not be able to park by the main entrance. The hotel itself is clean, the breakfast was nice as well. I did not check out anything else that the hotel has to offer like the pool or the exercise room. The WiFi is nice. LOL. The room was under $100, before taxes. Not sure what final cost will be.probably around $110.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review. I'm glad that you enjoyed your stay with us. and hope to see you again in the future if your travels bring you back to our area. have a great weekend and we'll see you next time!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Fabulous accommodations and guest services!! »

    I would recommend this hotel hands down! They were helpful on the phone for making a reservation and the location is convenient along the interstate and close to Milwaukee and Johnson Creek. The room was immaculately clean and the bed plush and comfy. Good coffee and breakfast selections in the morning. Rate was very reasonable. But the best thing was the exceptional service from Tammie at the front desk. She was efficient and cheerful and went above and beyond to help me with my travel plans. I inquired about directions and travel time to Ten Chimneys the next day..she looked it up online and even printed it off for me. Then when I asked about a place to eat, she was able to guide me to a local grille that fit my needs and even called ahead for me to be sure they had what I was looking for. Vey nice!!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so so much for your review and kind words regarding your stay with us here at the Best Western Waukesha Grand. It was a complete joy working with you, and I'm glad that you enjoyed Rox Bar N Grill next door to us. I wish you could have met Dino the bartender, he's great. I haven't been out to Ten Chimneys in a bit, it sure is a neat place. I hope you enjoyed it as much as I always have. It sounds like your little vacation turned out to be everything you hoped it was, and I'm glad that we got to be a part of it. Thanks again for your wonderful review, and I hope to see you again in the future if your travels bring you back to our area. Take care and I hope the rest of your summer is just as special as the first half. PS....You can call me 'Tammie' any time you like...lol Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Milwaukee Harley Davidson »

    Parking lots was being repaved not much parking at the time of our visit. Hotel clerk was doing his best with a large group check in, Rooms were ok they needed some maintenance loose wall paper. Pool wasn't very clean.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of your stay with us at the Best Western Waukesha Grand. We are sorry about your difficulty with the parking situation, but we had to repave the parking lot due to holes and cracks from our harsh winters here. I know that this doesn't justify the situation, but thought I would offer a bit of an explanation. It's all for the betterment of the property and to make everything nice for guests like yourself. Again, please accept my apology and thankyou so much for staying with us. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Next to the airport »

    It was a simple hotel. Room was clean and the bedding kept clean. Didn't realize the airport runway passes next to the hotel so you could hear planes taking off and landing. Cool to see and did not disturb sleep because no flights scheduled during sleep hours. Breakfast was OK. The layout and seating seemed tight and there were a lot of people there so it was crowded, but it was free. Pool and hot tub were nice to relax in after our adventures for the day.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for the review of your stay at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay with us. The planes flying overhead are kind of neat, aren't they? I love it when they have an event at our little airport because the planes fly right overhead. We have better seating right here than the people that go to the actual event and pay for seating!! I hope the rest of your summer is good, and hope to see you again in the future if your travels bring you back to our area. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Clean and appropriately priced for the area. »

    Entry and hallways were clean. Staff at desk were very helpful. Cleaning staff not so much. Friendly, but little or no English. Some areas(by the pool, vending machines, computers) were understandably messy. You would need help there 24/7 to pick up after some people. Driving to the hotel and parking can be a pain, but doable. Many food places/gas stations within walking distance. The room was clean and comfortable. A/C worked fine. Water was hot and good pressure. TV, mini-fridge and microwave were up to date and functional. I wasn't able to get my own breakfast, so I can't comment on the breakfast area or selection. But what I had someone bring to the room was excellent. Scrambled eggs, sausage links, waffles, yogurt and orange juice were all good. Price is a little more than I usually pay, but the area dictated the higher price. I checked lower price hotels in the area and they all had terrible reviews. I would recommend this to anyone. And yes, the elevator doors are slow to close. It will also go up instead of going down. So if you're in that big of a hurry, use the stairs.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of your stay with us at the Best Western Waukesha Grand. I am glad that you enjoyed your stay with us, and we hope to see you again in the future if your travels bring you back to our area. Thanks again and have a great week!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 4
    « VERY Comfortable Bed, A Little Hard to Find! »

    You can see this hotel clearly from the highway but when you try to take a side street to get there - you can't seem to do it! That's because you actually have to zig zag your way through the adjacent strip mall in order to get to the hotel. THAT was pretty strange but ALL was forgiven when we slept in the MOST comfortable bed ever! We had a king and I didn't even notice my husband rolling himself into a taco during the night - my side of the bed didn't even flinch. It was the best sleep I've had in a long time. Enough with the bed! The room was very clean, the corridor a bit shabby near the elevator but after you see people coming and going with coffee and breakfast, you understand why. The staff was efficient with easy check in/check out. Best Western should do a better job of explaining how to find the hotel on the hotel sites though! We WILL stay there again. It's very convenient, clean and a good deal for the money - especially when you consider the ample lobby breakfast they offer in the morning. (Recommend changing the coffee to another brand, though)

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us here at the Best Western Waukesha Grand. I'm glad that you enjoyed your stay as much as you did. As a note for next time, our driveway, which leads straight back to our hotel, is immediately after the Valvoline oil change. Have a great weekend, and we hope to see you in the future if your travels bring you back to our area. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Nice place, not so nice parking. »

    The place was good, descent rooms, nice breakfast. The staff was friendly and helpful. We never used the pool, so I couldn't tell you about that. Parking was a little confusing, maybe because it was one way. One end of the building didn't have building access from the back side, so you did have to walk around.

    3
    « Decent hotel for good rate »

    I stayed at the BW Waukesha Grand for business in July, 2016. For the price in the Milwaukee suburbs this hotel was a good deal. My room was large, clean and appeared to be remodeled in recent past. All the standard mid range amenities like flat screen TV, chair and I had a comfortable King bed. My room also had a small refrigerator and microwave. Breakfast was good with pastries, cereal and yogurt. I really enjoyed the eggs, sausage and biscuits with gravy. There is an indoor pool and fitness room. There are a number of restaurants and fast food within walking distance. Parking is OK but it is one way around the building. Watch the signs or risk going the wrong way and causing someone to back up. Some questionable decisions were made during my stay that caused me to be less then pleased, one being the parking lot repaving causing a parking hassle and my room being without any television due to cable replacement from when I got back to hotel at 5 pm until I got back the next day. Basically I was told when I called about it that they replaced the box and wouldn't be back until tomorrow to activate it. No warning it would happen or notification that people would be in my room during my absence. Overall a good stay for the price.

    5
    « Best Western Waukesha Grand »

    Pleasant experience on check-in once arrived. Using GPS directions led to closed street that I asked directions a t a gas station and found out that I was quite close. Check GPS directions and consult map to find good route.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of your stay at the Best Western Waukesha Grand. I'm so sorry about the confusion finding us, for some reason GPS systems think that our driveway in on the east side of our building. Other than that I am glad that you enjoyed your stay with us. Have a great weekend and we'll see you next time. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Construction ?? »

    This is a fairly decent hotel with and excellent hot breakfast. We have been here before. This trip had a major drawback. They replaced the front parking lot. Not resurfaced, but replaced. The sawed up and removed the asphalt. The spread new asphalt and rolled it down. We were not notified before arrival and there was no notice until work started a 6:30 AM. This early noisy start occurred each day of work. There are a VERY limited number of parking spots in the rear of the property. We had to guess and park in lots of nearby other business. We never were told that this was OK, we jut did it. Also has one very slow elevator. 8+ seconds for the door to close and button pushing does not help

    2
    « Wedding »

    Checking in was very poor. They had no idea when rooms would be available. Most hotels have rooms ready shortly before check in time, this one was later and personal had no idea what was going on. Had a lot of couples behind us waiting to also check in. Everyone there was getting very upset with the service. Breakfast was terrible. Have had better at all hotels that I have stayed at. No towels in the pool area.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review and for staying with us at the Best Western Waukesha Grand. I'm sorry that you had a difficult time during your checking in, but I would like to mention a couple of things. First, our check-in time starts at 3pm. You needed four rooms, and you arrived three hours early. We had two of them clean when you arrived, and the other two were finished within ten minutes of your arrival. This was not 'shortly before check-in time'. For future reference, if you are going to arrive three hours before check-in time you may want to call ahead as a courtesy. Your rooms would be ready upon your arrival and your check-in experience will be less frustrating as well. I'm sorry that you didn't enjoy your stay as much as the rest of the wedding party....their reviews were just outstanding and I wish you had shared in the same experience. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Clean Motel »

    Very courteous and pleasant personnel. We originally booked for 2 nights but a change of plans, we only needed room for 1 night and we were told not a problem to bill for only one night. Rooms very clean and comfortable. Good breakfast. I would recommend this hotel to any one,

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are glad that you enjoyed your time here with us and hope to see you in the future if your travels bring you back our way. I hope you had a wonderful 4th of July and that you enjoy the rest of your summer. Thanks again and have a great day!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Nice hotel, friendly staff »

    We had a King Room on the third floor. The room was a good size and the bed was extremely comfortable! There was a refrigerator and microwave in our room, plus a upholstered chair and a desk chair. The tv was large and had a very good picture. Breakfast was good with plenty of choices, and the coffee was probably the best coffee we have ever had at a hotel breakfast - my husband and I both commented at the same time about how good it was! The pool area was open and bright with large door/windows all around two sides, and seemed very clean. The hot tub didn't seem as hot as most hot tubs are, but it didn't bother anyone in our group. One thing visitors might want to know was that the elevator was SUPER SLOW! Not a big deal except in the morning when you are getting ready to go out for the day, and others are trying to get downstairs with their things to check out. The staff was very friendly and helpful, especially Kellie who was working on the Friday we checked in. She was over the top nice and we were joking with her because she played along with our banter and made us feel extremely welcome. All in all a very good place to stay!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. Myself and my staff are very happy that you enjoyed your stay as much as you did. It was great meeting you folks, and I enjoyed our short 'moment' together during your check-in. Again, thanks so much for all of the wonderful compliments regarding my Best Western. I hope to see you again in the future if your travels bring you back in our direction. Have a great weekend and a Happy 4th!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Better than expected it to be! »

    We were very surprised at our rooms! We had 2 connecting double queen bed rooms, and they were very clean, beds comfortable with lots of pillows, decent bathrooms, & pretty good service. I think the breakfast area is way too cramped and they run out of things too quickly, and the elevators run on Jamaica time (way too slow!). We would probably visit again though, as we were very satisfied over all.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your time here with us and that you enjoyed your rooms during your stay. We look forward to seeing you and your family in the future if your travels bring you back to our area. Thanks again and have a great 4th of July weekend!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Friendly Staff and Clean Hotel »

    This is a nice hotel located close to the interstate. Very quiet inside with no noise coming in from the interstate. The staff in friendly and the breakfast area is CLEAN and looks nice. Breakfast options aren't numerous but the food that was provided was hot and fresh.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your time with us. We pride ourselves on cleanliness and most of our guests agree with you that it's very quiet here. Thanks again for the great review and you have an awesome week. We look forward to seeing you again if your travels bring you back to our area. Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 4
    « Decent overall »

    The room was good. Our only complaint was that the metal bar on the door that manually blocks intruders from entering was broken. The breakfast was decent as hotel breakfasts go. Not especially healthy, but my standards are unrealistic there. The juice dispenser was out of order both mornings.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of the Best Western Waukesha Grand. I'm glad that you enjoyed your stay. We've added some healthy options to our breakfast fare, including nonfat yogurt, a larger variety of fruits, and gluten free and whole grain cereals. I'm very sorry about the juice machine. I guess it just decided it was tired and decided to quit on us. Have a great day and we hope to see you again in the future if your travels bring you back to our area. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « BW - Waukesha or Pewaukee? »

    A little tough getting to the place - potholes & bumps in access road. Good value for the money. Near the interstate with easy on/off. We checked in early without any hassles. Comfortable, clean& quiet room.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review of the Best Western Waukesha Grand. I'm so glad that you folks enjoyed your stay. As far as our parking lot is concerned, it is being resurfaced in a short while, as it is done every year. Our climate (winter) and all the salt that we need to use to keep the parking lot free of ice and snow really takes its toll on that pavement. On behalf of myself and my staff, we are glad that you enjoyed your stay with us, and we hope to see you again in the future if your travels bring you back to our area. Have a great week and we'll see you next time!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    1
    « What a cluster! »

    If you don't mind an ice cold shower, TV that doesn't work, and outlets with no power, this is the place for you!!!!!!! Not quite sure how a hotel could strike out on all these fronts, buuuuuttttt unfortunately it did.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review. So you know for your next hotel visit, if you call down to the front desk we are always happy to assist with any issues that you may be having. I checked your room after you left that day, and the reason the TV didn't work was because the light strip was unplugged from the outlet. Also, the top set of outlets in the wall plugs will not work if the light switch by the door is turned off. They are set up that way so our guests can open the door, turn on the switch, and all the lights in the room turn on. I wish you would have called down to the front desk so we could have assisted you with those issues while you were here. We can't help if we aren't aware that there's an issue. As far as the hot water, the water heater 'reset switch' popped off that morning. We were notified quickly of the issue and the hot water was up and running within 15 or 20 minutes. I'm sorry that you folks didn't enjoy your stay with us, but if we were made aware of the issue while you were here we could have helped make your stay a more enjoyable one. Have a great weekend and thankyou for staying at the Best Western Waukesha Grand.

    5
    « Highly Recommend »

    We have stayed at this hotel several times in the past. We hesitated to stay again, as the hotel needed some updating. But, when we checked the hotel on the interent, we noticed the hotel had some updating, so we decided to give it another try. The stay didn't start out well, as the clerk who checked us in gave us a different price for the room than what we were quoted. Unfortunately, he wasn't as helpful as he could have been, nor was he offering a solution to our problem. Fortunately, one of the managers (Kellie) happened by and offered to help. Kellie carefully listened to our concerns, helped us where she could and arranged for us to talk to the head manager in the morning, which we did. The manager also listened to our concerned, was very fair and honored our quote. Our hotel stay ended up being fantastic. The hotel lobby has been remoded and looks great. The rooms have new bedding and were recently painted. The hotel is very clean and well maintained. The hottub was perfect; hot, clean and relaxing. The pool was also very clean and refreshing. The breakfast area was very popular, as the food was good. Waffles, fresh fruit, yogart, breads, biscuits and gravy, sausage and eggs. The hotel staff was very friendly, even the clerk who checked us in. I paid attention to how the hotel staff interacted with other guests, and they seemed to genuinely care about their guests. We will definitely stay at this hotel again

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    I am sooooo glad that your stay ended up a happy one. Every once in a while 'hiccups' like that happen, I'm just thankfull that you and your family were as understanding as you were and put that situation behind you and enjoyed the rest of your stay. I am proud of my Best Western, and I will do whatever I can to make sure that my guests have a great time while they are here with us. It was great meeting you guys, and I hope to see you in the future if your travels bring you back to our area. Have an awesome week, and thanks again!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Late night, late check out »

    The hotel was clean, well stocked, and the staff was great. We checked in at 1 am on a Friday and they were nice enough to let us have a 12:30 check out the following morning, even though they were booked solid for the rest of the weekend. The continental breakfast was nice as well.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your time here with us, and we hope to see you again in the future if your travels bring you back our way!

    3
    « A luke warm stay. »

    The desk clerk who checked us in was lukewarm in his service. The hot tub was lukewarm as was the water for my in room shower. The eggs and sausage was lukewarm. The room itself was in good condition. The bed was also comfortable.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review. We are glad that you enjoyed your stay with us.

    4
    « Brewers Getaway »

    Have stayed at this hotel many times, and it never disappoints Breakfast area was recently redone, and is very nice, also a good continental breakfast. Lobby area was also redone in the last couple of years and is very inviting.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We've done quite a bit of remodeling over the last couple of years, and now we know that it shows! We are so glad that you noticed the changes, and that you approve. Have a great day today and we'll see you next time. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Good, especially for the price »

    Little minor maintenance issues like shower handle installed upside down and curtain falling off the wall. Air is either on or off, so that makes it hard to maintain a temp, but it wasn't too bad. Overall very clean room.

    2
    « Waukesha Grand Best Western »

    We stayed at the Waukesha Grand on Friday night Had a terrible experience. 1st couldn't find me in the system, toilet ran all night, clump of hair stuck to the faucet in the bathroom. used the pool and the railings were very loose. then in the morning no food, person could not keep up with all the guests. person did not show up that was to do the breakfast. when the day shift person came on, the night person ran out the door, not bothering to help catch up. many upset people besides me, had to go some where else for breakfast. We do flea markets thru the year and like the location, would have to pay more but location. now may have to stay some where else.

    4
    « A great place to stay if you attend an event in Waukesha, Wisconsin »

    The primary reason we selected the Best Western Grand was because it was a pet friendly hotel. We couldn't leave the pet unattended in the room but the weather allowed us to keep her in the car with the windows rolled down bit when we attended the events. It is located near restaurants, grocery stores & a pharmacy, all within walking distance. A breakfast was served that included a nice variety of selections & eggs, sausages or bacon & biscuits & gravy. all was delicious.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. Myself and my staff are glad that you and your family had a great time while you were here. We look forward to seeing you again in the future if your travels bring you back to our area. Thanks again, Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 5
    « Nice Place to Stay »

    Nice Pool and i stay with familly very clean room houskeepers did great Job to clean room and easy in and out very close to freeway also good restrunt neat by we enjoy our stay. Front desk clerk very helpfully her name kelly

    4
    « A Good nights sleep »

    Great location, plenty of choices of places to eat and things to do. Good people here taking care of you at this hotel. it was quiet in my room even though there is a main highway really close to this property.

    4
    « Great value for the money. »

    Not luxurious, but quiet and clean. I have paid more money to stay in places that weren't as nice. Entrance and parking lot not real visible upon first approach. My only problem was spotty wi-fi in my room.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are glad that you enjoyed your stay. Thanks again and have a great week!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Front desk staff exceptional! »

    We called 1 hour before our arrival to ask if we could check in early. Kellie at the front desk was very friendly and said it would not be a problem. We arrived and Kellie was there to greet us, we thanked her for letting us check in early as we were here to attend the funeral of my husband's sister. She was sympathetic and said if there was anything she could do to just let her know. The day of the funeral the weather was miserable and she even offered to borrow us a couple of umbrellas. She went above and beyond and we sent her a glowing review via Best Western also. We did have a little time to use the pool and spa which were fantastic, all hotel indoor heated pools should take lessons from them...the water was perfect. The breakfast had a great selection of hot and cold items. We will absolutely stay here again.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for the awesome review!! I love seeing things like this, especially first thing on a Monday morning. I know the reason behind your stay wasn't a pleasant one, but I'm glad that you were comfortable and had some enjoyable moments here. And as far as offering you the umbrellas, that's the least that I could do. Thankyou for the 'warm fuzzy' this morning and may the angels bring you some peace. Kellie Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Great Value! »

    We booked early and got a great price for two nights during Easter weekend. It is located just off the interstate and was close to our family gathering. The room appeared to be newly renovated and had plenty of space. The breakfast offered many options which was a nice way to start each day. The hotel staff were very friendly and helpful. I was impressed with the hotel and what it provided, all at a great price.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. Myself and my staff are very happy that you enjoyed your stay with us, and we hope to see you again in the future if your travels bring you back to our area. We are glad that we could be a part of your Easter weekend. Have a great week and we'll see you next time!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    2
    « Not Grand »

    Not a GRAND hotel. Needs major updating, has odor in rooms. The pool and hot tub looked like that was a nice area. Didn't use. Staff could be little more friendly and communicate better. Best part is there a options of places to eat close by.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review. I'm so sorry that you didn't enjoy your stay with us. If you had mentioned an odor in your room while you were here we would have been more than happy to move you to a different room.

    4
    « Enjoyable Stay »

    Clean, Comfortable room for us! Except for the Microwave not working, but didn't try to use until right before we checked out. Pool and Spa was clean! Beds were very comfortable, we slept well! Staff was courteous and helpful. The breakfast was plentiful and many varieties of breakfast food! Relaxing and enjoyable.

    4
    « Waukesha trip. »

    I need to go to Waukesha for business a few times a year. I stayed at other modestly priced hotels in the area and this one fits my needs the best.. I usually arrive late and the check in process is fast as is the check out. I really appreciate that.

    5
    « Nice place for price »

    A little cluttered in parts of the hallway because of the repairs they are doing, but we had no other problems. Like to stay her for sports at Center Court because it is only 5 minutes away from hotel. Eating places right next door and grocery store within walking distance. Great location

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and wonderful comments regarding your stay with us at the Best Western Waukesha Grand. We're glad that you had a good time when you were here and we look forward to seeing you again in the future if your travels bring you back to our area. Thanks again and have a great week!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Great Stay »

    great hotel. stayed 2 night and everything was perfect the room was clean and bathroom was spotless. breakfast was very good. customer service was amazing. Good Location of hotel right off the highway and close to many restaurants and fast food.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are glad that you enjoyed your time here with us and hope to see you in the future if your travels bring you back to our area. Thanks again and have a great week!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 5
    « SPORTS STAY »

    Was a nice hotel. Parking was a little confusing for being behind the hotel. Breakfast was good and the breakfast area was clean. Check in service was good. Heater could have put out a little more heat. Was a very cold night outside.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your great review. I'm glad that you enjoyed yourself during your stay with us at the Best Western Waukesha Grand. It sure WAS cold outside that night, wasn't it? Have a great week and we look forward to seeing you again if your future travels bring you back to our area. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    2
    « Anything but "Grand" »

    Disgusting stains on windows should have been cleaned. Water stained ceiling was disgusting and is need of repair. Stucco on walls was applied poorly and was chipping off in several places. There was no telephone book in the room. Guest directory stated breakfast to be served until 10:00, but staff told us 9:30. Check-in took over 10 minutes with no waiting in line. There is a tip jar for the employees; really? Biscuits for the biscuits and gravy were almost as hard as a rock. Gravy for the biscuits and gravy was cool at best (probably against FDA code). Even though I am a Diamond member, I was not provided with Express Check-Out and no newspaper.

    3
    « Loud construction... »

    Stayed here for 2 nights. At check in, we saw a small handwritten sign on the front desk stating there was construction on the 3rd floor. We were given a room on the first floor so no problem, right? Wrong. All day long there was a loud constant drone. We were told that they were removing tile and could not tell me when they would be done. We have a small dog who was freaking out because of the noise (we paid extra for him to stay) and 2 children who needed to nap in the room. We finally had to leave. We came back later in the afternoon and the noise was still going on. In the future, it might be a good idea to post on your website that you have construction going on. We would not have stayed there had we known.

    4
    « BW Pewaukee »

    Extremely friendly and caring staff efficient breakfast staff kept things fresh and warm close to on and off highway ramps easy access to many amenities. We have stayed here twice in the past 4 months. Would come back here next trip also.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed yourself while you were here and that you became a repeat guest. Have a great week and we'll see you next time. If I don't see you before the holidays I would like to wish a Merry Christmas to you and your family. Thanks again!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Great overnite stay »

    Stayed for one night during a basketball tournament at Center Court. Beds were average, room was clean, ample towels and comfortable room. Our refrigerator made a loud noise but we didn't need it so I just unplugged it. Breakfast eggs were terrible but the sausage and biscuits were fine. Pool and hot tub were nice but lots of chlorine. Better safe than sorry I guess. Would stay again for the price. No Bugs. Enjoy!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are glad that you enjoyed your stay with us and hope to see you in the future if your travels bring you back to our area. Have a great week and thanks again!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Waukesha Grand »

    This Best Western is a great option for the area. Close to my family, shopping and restaurants. Staff friendly and very helpful. Clean with a great breakfast. This makes for my second stay and will stay again. My father left behind a health moniter, and the staff went out of their way to contact me so that I could return and retrieve it.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for the great review! You and your Dad are awesome, and we can't wait to see you two again. (Even if your Dad calls me 'Donna'....lol) You guys have a great week and we'll see you next time. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Good for a one nights stay. »

    Stayed one night while visting a friend who suggested this hotel. Check in was quick and pleasant. Room seemed ok could have probably used a little more cleaning but nothing that was disgusting. Kellie at the front desk was very helpful with getting us info on ant questions we had. Room heater was an older model and the low heat button didn't work so we put it on high and adjusted the temp which worked ok. Nice breakfast in the morning with good selection. Would stay again but only for quick getaways.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We're glad that you had a good time during your stay and that you enjoyed our hot breakfast in the morning. We look forward to seeing you again in the future if your travels bring you back to our area. Thanks again and have a great week!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Good Value »

    We always stay at this hotel while visiting family in Waukesha County. The rooms are clean and comfortable, the breakfast is very generous, and the pricing is great value. We always enjoy the hot tub and pool and the staff has always been helpful.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. Myself and my staff are glad that you and your family had a great time here once again. We look forward to seeing you again next year!! Thanks again and have a great upcoming weekend. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Nice location, very clean hotel »

    I stay at this hotel once a year, its minutes from the expo center, where I go to the Feargounds. I like how its close to freeway, theres restaurants & bars within walking distance, even a pick and save grocery store. Plus they have a pool, jacuzzi, and gym. I love there breakfst in the morning, waffles, eggs, bacon, pasteries, juice and coffee. I enjoyed my stay, as I do ever year!!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. It was great seeing you again this year, and we look forward to seeing you for many years to come!! Thanks again for the great review and we'll see you next time. Have a great upcoming weekend. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Excellent Choice »

    Excellent because of location, price, cleanliness, friendliness of staff, Wi-Fi, swimming pool and hot tub, excellent breakfast, good parking, room was clean, large and on ground floor. Definitely would stay there again.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We are very happy that you enjoyed your stay with us so much, and we look forward to seeing you again in the future if your travels bring you back to our area. Thanks again and have a great upcoming week!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

  • 5
    « Fantastic Getaway for Busy Parents »

    My husband and I stole away here for an evening away after moving heaven and earth to get child care and transportation covered. Happy to say all the work was worth it. Friendly greeting on check in, the clerk was even able to help me find my rewards number in the system! Kind gesture. Room was a whirlpool suite, perfect for some R&R. It was adequate size with all kinds of amenities, nice size refrigerator and microwave. In the morning, up early enough for breakfast, we headed to dining area for continental breakfast. Holy moly! The choices, freshness and amounts of food available were spectacular! I started with biscuits and gravy with sausage. Yum! Great coffee machine made super fresh coffee, regular and decaf available at the touch of a button. Beyond what I indulged in, there were fresh waffles, cereals, breakfast breads, eggs and fruits available. Renee was a superwoman making sure things were always stocked which was quite a challenge with the amount of people cycling through. V. J. was making the desk in the morning and literally jumped when I stepped to the counter to ask for a late checkout. Awesome hotel, wonderful staff, we'll be back!

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. It's folks like yourselves that make our jobs so rewarding. It's wonderful that you had a great time while you were here, and thankyou so much for sharing your great experience with us. We look forward to seeing you again in the future if you ever need to schedule another 'playdate' away from the kids...lol. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    4
    « Great Stay »

    Very nice hotel, super staff, good breakfast, Super Value for Dollar. Conveniently located off the Freeway exit, resturants close by and located in a very nice and safe area. I would stay here again without question. Staff is hard working and loyal.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We appreciate reviews like yours and look forward to seeing you again if your future travels bring you back to our area. Have a great week!!

    2
    « I might have given them at least a 3 but... »

    We stayed for 3 nights while visiting family nearby. The rooms were clean and comfortable. Service was okay. Basically good for the price. The traffic noise, if you stay in the rooms on the south side of the hotel, pretty much goes away at night. The problem came on our 3rd night there. A group of young men, who I assume were staying at the hotel, were outside in the parking lot just below our window. They were standing around the bed of a pick up drinking, yelling and urinating in the lot. The noise was ridiculous. I called the front desk and asked them to do something about it. The response from the associate was "I can't see anything on the security camera" but that he would "look into it". Nothing happened. I thought about calling the cops but decided to put in ear plugs and let it go. I still would have given them a 3 as a rating except for their response to my complaint. I took the time to fill out the Best Western survey, and commented on the noise issue, I received a response email. Apparently in the survey I said it was Tuesday night instead of Monday night that this happened. Rather than asking me for clarification the response from their 'customer service' was, "You weren't even in our hotel on Tuesday night so you must have been talking about another hotel". That response from their "customer service" is what got them a 2 rating here on Trip Advisor. Would I stay here again? Probably not.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review, but I must correct what you said was my response to your review on our site. I asked you if it was possible that you had us confused with another hotel because you were not here on that Tuesday evening. Also, I looked into the matter further, and there were no other complaints from any other guests that evening. I also looked over our security camera footage and saw nothing 3 floors down below your room. That is why I asked if you had my hotel possible confused with another. Like I said in my previous responses, I am sorry that you had to deal with noise like that, no matter where you were. Have a great week!!!

    4
    « Good value Milwaukee West »

    This is a hotel with real value for your money. Rating hotels should be star ratings in a category, such as a five star hotel in the mid price category. This hotel is in the Hampton Inn, Holiday Express market, but less expensive. I paid $80 Friday night for four people with breakfast. A really good deal. Its on the far west side of Milwaukee and right off I -90. Lots of inexpensive restaurants nearby. A good place for an overnight that does not break the bank. This is a solid four star hotel in the mid price category.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay at the Best Western Waukesha Grand. We are glad that you enjoyed your time with us and hope to see you in the future if your travels bring you back to our area. Thanks again and have an awesome week!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

    5
    « Quiet Room - Easy Access »

    Stayed a week in this hotel with my son while on business in the area. We had a room on the third floor that was really quiet. We were pulling a cargo trailer and there was room on site to park it. Breakfast was early, 5:30 am. We liked that as we were able to get an early start to our day. Our room was large and comfortable. Definitely will stay here again.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. Myself and my staff are glad that you had a great time with us, and we hope to see you for future visits. In general this is a very quiet hotel. Most often the only noise you will ever hear is the children running in the hall to get to the pool, but you remember how excited you were as a child when there was a pool to swim in...lol. Thanks again and have a great week. Kellie Greuel Assistant Manager Best Western Waukesha Grand

    3
    « Average, not expensive »

    Very very average. Pleasant staff, so-so breakfast. Rooms are bland but serviceable. Entrance of hotel is tricky to get to via the freeway (it is not obvious). It is bare bones but does the job for an affordable price. I did not use the pool, but it was well kept.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou for your review. I'm glad that our accommodations were acceptable to you, and we hope you enjoyed your stay with us.

    5
    « Beautiful stay, super convenient! »

    I chanced upon this hotel as we needed a place to stay somewhere close to Milwaukee and on the way to Minneapolis. The room was a very pleasant surprise, just lovely! We were exhausted by the time we pulled in and the most wonderful surprise were all the restaurants within walking distance. The staff was extremely friendly and it was a great value for the price.

    « bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review »
    Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed your time here with us, and we look forward to seeing you again if your future travels bring you back to our area. Thanks again and have a great week!!! Kellie Greuel Assistant Manager Best Western Waukesha Grand

 

Venir à l'hôtel ...

Toutes les directions


Depuis : l'Interstate 94. Prenez la Highway T sortie 293, continuez vers le sud sur la « T » sur 100 mètres jusqu'à la station Mobil, tournez à droite, tournez encore à droite après le garage Valvoline. Suivez cette petite voie d'accès pour revenir à la porte d'entrée. Le Best Western Waukesha Grand se trouve juste devant vous.