SureStay Plus by Best Western Hopkinsville

Unclean bedding, low water pressure, no hot water, no ironing board or iron, pool closed, remodeling mess through the halls.

Hotel is under construction. Owner let us know that at check in. He was very polite. Talked family bit. We realized we didn't get any milk for our baby. We are transitioning her to regular milk and he didn't have what we needed either. He sent his wife to Walmart to get the milk. Refused payment. We will stay here again.

Was full and that was not true and sent me down the road to this hole in the wall motel that the a/c was conpletely out of the room and i got another room by the time i got to my room i was so tiried ijust wanted to go to bed and then i go to the bathroom and there was poop all over the toliet and they would gie me a refund i slept in my truck and i went to best western the next morning and got a room and they wasnt full at all

Having to do last minute business in town and needed place to stay very convienent for other amenites pet friendly. Plenty of parking. Free breakfast has sections in motel for smoking and non smoking offers great value on line for room

By far the worst hotel in northAmerica, maybe south America as well, the worst front desk I ever met. No help rude, as just simply told us to go away, no one on duty, just front desk clerk, answer to an of your questions, talk to manager, no manager o n duty back in two days, email from manager, "gutted" same response to all others who complained, no apologies, no compensation, just a request to come again, no way here, we now drive around town stink from hotel keeps us away

Checked in to the rooms and one room had a leaking toilet with a wet towel behind it to catch the leak. Our other room had raw unthawed moldy chicken in the fridge. After we requested a new room due to the raw chicken juice spilling onto the carpet when they tried to take the chicken out. The next day when we were checking out the front desk lady was rude and treated me and my family like we were an inconvenience. Stated she would have Jack the GM call us as soon as he got in and have not heard from him since. Once the front desk thought we were gone she proceeded to loudly complain about my concerns and make fun of my family to another employee and other guests. I do travel healthcare and stay in hotels the majority of the year but will never stay at a Best Western again due to the customer service and how my family was treated.

worst 3-4 hours at hotel, elevator control panel taped shut..need ice? direct to liquor store. 4 rooms reserved rm 1 no amenities no heat moved to rm no heat: rm 2 paint smell moved to rm dirty moved to rm: rm3 electric plug exposed and a mouse. rm 4 no smoked detector .Son accosted in lobby by Mexican man. wanted us to pay for night until we asker for cooperate number. RUN RUN as fast as you can