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Codes Avantages

Best Western Hotel Hilliard Inn & Suites, Hilliard

3831 Park Mill Run Drive, 43026-8110, Hilliard, United States - Voir sur une carte
Best Western Hilliard Inn & Suites - Façade Best Western Hilliard Inn & Suites est idéalement situé dans le centre de Hilliard. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western® Hilliard Inn & Suites propose des chambres récemment rénovées, équipées d'une connexion Wi-Fi gratuite, télévision LED 109 cm, mini-réfrigérateur, café dans la chambre et canapé-lit. Commencez votre journée avec un petit déjeuner chaud, complet et gratuit. La situation est essentielle à l'heure de décider où vous allez séjourner. Nous bénéficions d'un emplacement pratique près de nombreuses attractions de Columbus, à 8 km du « Hollywood Casino » et à 10 km seulement du centre-ville de Columbus. Vous y trouverez le centre de congrès Greater Columbus, le centre d'expositions Ohio, l'université d'État de l'Ohio, le musée des sciences COSI et le quartier Arena District. Les passionnés de sports pourront visiter le Buckeye Hall of Fame Cafe à proximité, le parc des sports Berliner, le parc Spindler, le Crew Stadium et l'Huntington Park, stade de l'équipe des Columbus Clippers. Les voyageurs d'affaires peuvent amener leur famille. Pendant que vous travaillez, elle pourra découvrir le zoo de Columbus avec Jack Hanna ou le parc aquatique Zoombezi Bay. Des boutiques sont également à proximité, ainsi que de nombreux restaurants à moins de 1,5 kilomètre. Amusez-vous ou détendez-vous après une journée bien remplie dans notre piscine intérieure. Profitez de l'accès à notre centre d'affaires ouvert 24 heures sur 24 et à notre aire d'entraînement. Notre personnel amical est disponible à toute heure du jour et de la nuit pour répondre à vos besoins. Pour un excellent séjour à Hilliard, réservez une chambre au Best Western® Hilliard Inn & Suites.

Best Western

Hotel Hilliard Inn & Suites

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Basé sur l'avis de 243 voyageurs
Note attribuée
Excellent
125
Très bon
69
Moyen
35
Médiocre
10
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
45
En famille En famille
101
Escapade entre amis Escapade entre amis
21
Professionnel Professionnel
55
Voyage solo Voyage solo
11
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Overnight for family trip"

3
User 14/10/2019

The hotel was nice, but the pool smell was strong. There was a strange odor in the room, but it didn't last. The pull out sofa had the worst mattress and the frame was super creaky. Not for the over 50 group. Breakfast was a hit. Lots of families staying, so the pool was crowded. Checked in late, so no housekeeping staff to get pillows, blankets, or towels. Felt a little too self-service like.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Fall Road Trip"

4
MaryKayOwosso, Owosso 14/09/2019

We stayed one night at the Best Western Hilliard. Check in was fast and friendly . The room was clean and welcoming. The bed was comfortable and the bathroom was very clean. The refrigerator was a welcome addition as we had a full cooler while traveling . The room was quiet and Wi-Fi worked well . The breakfast was very good . The only reason I did not give 5 stars is when we returned to the hotel after dinner , I was reprimanded by the young man working the front desk for taking a cookie from the tray at the front desk . He ran out of the office in the back and said I could not have a cookie because there was a limited quantity and they were supposed to be for "check ins". I said I did not get one at check in . He asked if I checked in that day and I said yes and kept walking when he said ok. Really?? He was that rude over a cookie ?? Other than that, it was overall a 5 and we would stay there again .

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"2nd stay here, really good experience"

5
User 08/09/2019

Rooms were clean and nice. Staff was friendly and helpful. Its located in a nice area with easy access to the main interstate and plenty of nice food options. Pool is nice. Only concern was that it's supposed to be a non smoking hotel but there was a burn hole in the sheet. And they really need someone to make some rounds in the pool area since children are completely out of control and their guardians didn't correct their behavior. Other than those 2 minor things it was a great stay and it was peaceful and we slept well. If we need to be in the area again we will stay here.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Great staff!"

4
User 28/08/2019

This was our 3rd Best Western stay in a week - we'd also been in Buffalo & Toronto. It was by far the best. Autumne, the clerk at check-in, was awesome. So personable, friendly, and thorough. Honestly, the best greeting I've ever received at any hotel anywhere. The location was good, the room was nice & mostly clean - it looked like the microwave hadn't been wiped out after the last guest. When I mentioned it to the desk clerk at check out, he was very apologetic and said I should have told them sooner so they could have taken care of it. The breakfast was pretty good - hard biscuits and weird colored gravy but otherwise, it was a good. Overall, great stay and would definitely go back.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Good night sleep"

5
JMCArcher, Milford, Massachusetts 19/08/2019

Great hotel, great room. Good sized fridge, no freezer. Very friendly, helpful staff. Great breakfast selection, good grab bag. Loved the reserved parking. H/S internet had blocked ports by provider - not good. Overall, excellent stay.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Great customer service"

4
User 05/08/2019

I took my kids ages 19-21 on a spur of the moment trip to Ohio for the state fair. We have never been to Ohio before and just decided to go. I found Best Western on Booking.com and I do not regret choosing to stay with them. Every staff member was very friendly and helpful. The hotel is nice and clean. The beds are super comfy. The rooms are spacious and have all the amenities you need. My only complaint which I reported to the front desk was a spot of mold and peeling paint in the shower. They said they would have maintenance take care of it. I didnt feel this was a reason to change rooms, so I didnt ask to. We had a wonderful trip and very pleasant stay. This hotel is in a great location too. 15 minutes from the state fair. Close enough to enjoy all Columbus has to offer, far enough away to not have to deal with constant traffic. Lots of places to eat nearby too. I highly recommend this hotel. Nice clean indoor pool too!!!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Met Every Expectation"

5
User 24/07/2019

Attended a funeral out of town. The hotel was clean, the service was great and the breakfast was very good. The bed was extremely comfortable and the bathroom was large. Very modern hotel and amenities.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Getaway Night"

5
User 21/07/2019

Excellent stay!! Great location to go easily into the city, then back out for the night. Great location for shopping while staying out of the heat! Easy to get to and from the Hollywood Casino!. Staff greeting us were SUPER friendly, offered free water and snack since Gold Rewards member. Room was VERY nice - King. We'll be back; recommend to anyone!!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Great place, felt safe, convenient to shopping and restaurants"

5
C2512MAchristinas, Munroe Falls, Ohio 11/07/2019

Great pool and pool towels. No hot tub! Awesome breakfast and lots of grab and go items available. Comfortable room, comfortable beds. Lovely and nice selection of snacks and traveler aids for sale in lobby. 24 coffee!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Met all are needs"

5
User 08/07/2019

Great stay, Great staff very helpful. Comfortable clean kid friendly. Yummy breakfast with lots of choices including hot food. Would definitely stay again. Met all are needs, kid friendly, indoor pool that was clean, ( except for no shallow or kiddy pool 3-5ft) and breakfast.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Nice, Smaller hotel, just off the main road"

4
Jill B, Dayton, Ohio 05/07/2019

Clean, reasonable priced hotel, with a decent breakfast included. Very nice staff. Grandson enjoyed the pool after a hot day at the zoo. King Suite had lots of room. I liked that it wasnt a huge hotel. I would stay again.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"New home away from home"

5
travelmomma6554, Clarksville, Tennessee 07/06/2019

This hotel is very clean, comfortable and welcoming. Staff is very friendly, helpful and accommodating. Room and beds are extremely comfortable. You will definitely be glad you tried this hotel. It is awesome in every way.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Super comfortable"

5
User 18/05/2019

Room was very clean. No carpet on the floors, which I love. Didn't have to worry about what had been spilled on it and ground in. The bed was super comfortable. Hot water in the shower immediately. Cozy setting in the lobby with a nice little sitting room. The hotel is just a couple miles from the Hollywood casino. Breakfast was really good. They have Almond Milk! The coffee was really good, too! There's a Handel's homemade ice cream shop across the street. They have the best ice cream!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 614-529-8118. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Chris Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Excellent Place"

5
Rachel C, Davison, United States 18/04/2019

The staff was wonderful, the place was clean, and the location was extremely convenient. The weekend stays are a little pricey, but we got a great deal for the weekday price. Worth it! Lots of nearby shopping and places to visit. Good choices for extra amenities within the hotel.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Dickey Girls Gather"

5
xxxxmm, Columbus, Ohio 14/04/2019

Retirement party, family reunion, just finding fun. This was an excellent place for us to stay. The staff were accommodating and helpful. The facilities were clean and comfortable, but because this hotel is popular with traveling sport teams, the common public area was a bit tight. Special shout out to Conrad and Autumn for their special attention to our groups needs.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Worlds best manager"

5
ciah c, Buffalo, New York 12/04/2019

There was a women who we are pretty sure was the manager who had the best attitude towards her job she was great with our soccer team and accommodating all of our strange needs. I would love to stay here again love that there is no smoking. The pool is amazing and the fitness room is great! I am a clean freak and the rooms shined like the top of the christler building. A+

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Excellent Property"

5
User 14/03/2019

Myself and staff always stay here when travelling to Columbus. Their staff especially Jane & Autumn are always very accommodating and make checking in and out a breeze. I would recommend this property to anyone.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Wacky heater"

3
PastyPerson, Sacramento, California 04/03/2019

Good breakfast for the price point Newer property Small fitness center and indoor pool Nice but not really knowledgeable front desk staff Room was adequately appointed, but we had challenges with the heater's ability to keep the room at the desired setting.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . 614-529-8118 Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Nice place with good breakfast and value"

4
User 20/02/2019

Hotel is a nice place to stay with good food for breakfast and is a good value. The people are very nice and provide excellent service. The high-speed internet (included for free) worked great. Most places it doesn't work well unless you pay more. I would stay here again and recommend to others.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Lovely hotel, spacious rooms"

4
Julie G, Henderson, Kentucky 14/02/2019

We were in town for a wedding, the rooms were large and the bathroom was also. Great place to get a crew ready for wedding festivities. It's a small town but quaint and quiet. We liked our stay and enjoyed the town.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Over night stay"

5
User 31/01/2019

The Hotel and rooms were super clean and all stocked with supplies. and so helpful. the food was very good, the lady in charge was always making sure items were full and ready. The staff there all were ready to help you, answered questions and gave directions on places to go or eat.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Great Place to Stay!"

5
jgutbrod61, Columbus, Ohio 30/01/2019

This Best Western is a great place to stay! Friendly staff from check in to check out! Great breakfast with variety of items. Hotel and rooms very clean. We will certainly return very soon! I will recommend this hotel to family and friends!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Cash Explosion"

5
User 10/01/2019

Love love the BW very accommodating.I received one room and booked two others for my friends and your staff without asking took it upon themselves to place all the rooms next to each other which made the night so so enjoyable and I want to say THANKS

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Very Nice!!!!"

5
Michele Renee S, Pittsburgh, Pennsylvania 09/01/2019

This hotel is spotless!! The lobby is so cozy I wish we had more time to hang out there! Most importantly the room was awesome!! Very clean and almost brand new looking! The bed was so comfy! The breakfast had so much to offer too! Just a great place!! The pool was closed due to an child's accident but not the hotels fault. We were super glad that they were honest and kept it closed until it was sanitized!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Weekend stay"

4
Dreamer51175297874, Akron, Ohio 08/01/2019

Everything went like clock work had a really nice stay clean facility alert prompt staff .Breakfast was great swimming pool awwsome also internet was fantastic ..I also spoke several times to the staff and they were very prompt and helpful overall i had a terrific experience here .

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Great service!"

5
kobi s, Youngstown, Ohio 28/12/2018

We were two adults and four kids in the room. The room was clean and there qas enough room for us to sleep. The front desk guy at night was very nice and very helpful. The morning manager was even nicer and helped me solve some rewards issue. The breakfast was nice and filling for my kids. We had a good experience and if we will be in the area again we will be back!

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Very nice place"

5
User 25/12/2018

This place was one of the cleanest and nicest hotel I have even been to. The staff were very nice and helpful. Located in a nice area.Has a very beautiful lobby.Only had one issue...the inside of the tub was very slick and my son slipped....other than that, we had a very pleasant stay there.I will definitely stay there again.Worth it to stay there.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Met my needs!"

4
LaChance01, Meriden, Connecticut 05/11/2018

Admittedly I did not have high expectations since I was booking a Best Western but was pleasantly surprised. Check in was quite easy - Autumne (person who checked us in) was very friendly. Room itself was clean and free of odors. Bathroom was a decent size and again clean. We were gone most of the time during the day and the housekeeping staff did a good job cleaning the room. Breakfast is what you would expect at a hotel offering free breakfast, a buffet with scrambled (powdered) eggs, sausage or bacon, biscuits/gravy, cereal, yogurt and waffles. We used the pool once, small but served its purpose. The only minor issue we had was related to the side door. For some reason our keys were deactivated 1/2 way through our stay and they would not unlock the door. We walked around to the front and we immediately re-activated by the front desk. Overall I would certainly stay here again.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"First Try and Satisfied"

4
projectboy, Orlando, Florida 29/10/2018

I usually stay at another brand of hotel but thought I would give this a try. Very clean and remodeled hotel. The room is large and the maid service on spot. They have a pool, every morning breakfast. Really the only minor complaint I have is that they do not have a business center, just a computer in the lobby. Every one can see what you are doing. Ok for flights, but I would not do business email on it. WiFi is free, so work in your room. Really nice staff.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Just what we were looking for!"

5
User 27/10/2018

Best Western is conveniently located on the first leg of our trip south. Six hours of driving from hom is long enough for both of us. Best western Hilliard has all the amenities we look for in a hotel. Rooms are sparkling clean & beds are comfy..Their pool us lovely, staff is Friendly. Plan on making this our stop every year

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"BW Comes Through Again"

5
Thomas L, Elyria, United States 18/10/2018

We always stay at Best Western.. They are always on the ball from check in to check out. The rooms are great, nice and clean. As for breakfast is has a nice variety of food to select from and the beverages are great. Will come back time and time again.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Room stay at Hilliard"

5
waynebQ5477GC, Wisconsin, United States 15/10/2018

Very nice experience, front desk was great, checking to see if they could help us with anything, directions, etc. House keeping was a little too eager to clean the room in the first morning, but room was neat and clean.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"Great stay"

5
Butch W, Canton, Ohio 13/10/2018

Top notch hotel. Autumne and Jane at the front desk are a true asset to the hotel, great personalitys made the check it s pleasant experience. Clean rooms, quiet, only heard one thud from the room above us it was quiet the rest of the stay. Good choices of hot and cold for breakfast, could not beat the price, will definitely recommend and will most definitely stay here again.

Hillard S, Front Office Manager at Best Western Hilliard Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .614-529-8118 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Autumne Front Desk Manager 36169 Property Best Western Hilliard Inn & Suites

"BEST Western"

5
User 30/09/2018

I've never stayed at a Best Western before but this location surprisingly exceeded my (somewhat low) expectations. Everything was updated and modern (furniture, fixtures, paint, carpet/flooring). Our room had a nice leather couch and all of the linens were clean. The shower ran hot water instantly. Staff was friendly. We left early in the morning so we were already up but maid service came around 8 am so just put the so not disturb sign on the door the night before and you'll be fine. I'm a stickler for clean rooms and I would gladly stay here again.

"Consistently perfect"

5
User 28/09/2018

I count it a blessing to make it far enough through my day to get to stay at this hotel. This is the 3rd or 4th time I stayed here & I can't think of a SINGLE complaint. Staff are ultra professional & friendly. Rooms are super tight & large, abundant truck parking, shower is phenomenal, b/fast is 100% & the highway is right there. Add in a great price & that's a place I'm a KEEP comin' back to. Oh yeah, there's also a warm pool & a relatively well stocked fitness center. As if that wasn't enough to sale you & you're about training, you can go over to the Crunch Fitness 2 minutes away on Best Western's dime.....it's INCLUDED. Be blessed & enjoy your stay. I hope this review helps you. Highly recommended!

"One of the best I've stayed in"

5
on_the_road_still, Ottawa 24/09/2018

We picked this hotel as a convenient stop on the drive north from TN to Canada. We arrived late in the evening, and were greeted warmly and given a large, clean room. We were impressed with the appearance of the hotel, its proximity to the highway and the comfort of our accommodations. Breakfast was good quality - and to my mind slightly above average in quality. It is clearly obvious that the management wants to attract and retain customers, and is succeeding!

"Outtanding quality for the price"

5
Kangaman, Pennsylvania 17/09/2018

I have never been able to fathom how a budget chain can offer free wi-fi, a free hot breakfast, a spacious (and very clean!) room with a fridge, a micr-wave and a coffee maker at a fraction of what you would pay for a smaller room with none of the above at a "luxury" hotel. The staff were friendly, respectful and very courteous, the breakfast was excellent and the overall impression was that this is a well cared for hotel, clean in every respect and pleasant to spend a few nights in. And those fluffy, snowy towels! I will most certainly be back when I am in the area again.

"Thank you, Best Western - Hilliard!"

5
User 24/08/2018

After spending 2 nights in the most hideous hotel in another state (and a different hotel chain), we made it back as far as Ohio and decided to get a room, then continue the next day back to Illinois. I can't tell you how nice it was to be greeted by a smiling, friendly face (Chris) at the desk that evening. Our room was spotless and very nicely appointed. We were thrilled that everything was clean and worked! Don't worry if you forgot something... you can get it near the reception desk. I wished we could have stayed another day, just to enjoy it. Wonderful!! I'd give it a "6" if I could.

"Beautiful Hotel that is clean"

5
Angle D, Cincinnati, Ohio 12/08/2018

This hotel is amazingly beautiful with kind staff. Comfortable beds and a great breakfast. Location is convenient and the wifi works fast. They even have good coffee which is important to me. I definitely recommend this one!

"Trip for daughters graduation"

5
michele723, Saint Louis, Missouri 10/08/2018

This hotel is conveniently located near the highways with easy access to The Ohio State and Scioto Golf Course and away access to get to downtown Columbus. Great location with a great price and wonderful customer service

"Excellent Property"

5
arouth000, Muncie, Indiana 21/07/2018

Enjoyed our stay very much. The hotel was beautiful and well kept, in close proximity to many attractions and in a safe, clean area. The room was beautiful and very clean. Th ed pool area was well kept and clean. The staff was extremely friendly and helpful!!

"Recently Re-decorated Hotel"

4
Johnson747, Mebane, North Carolina 26/06/2018

We enjoyed this hotel. It was sparkling clean and had undergone recent renovation. Our room was very clean and conducive to a relaxing evening and a good sleep. It was very quiet. The breakfast room was beautiful. As BW members, we were offered a choice of points or a bag of snacks. The reception staff was pleasant and helpful. It is a place that we would definitely consider staying at again.

"Can I give 6 stars?!"

5
tjm740, Marion, Ohio 16/06/2018

Beautiful rooms, clean, friendly staff, great breakfast, comfortable beds and quiet atmosphere?! What else does one need?! I will stay again for sure! No issues at all. Only wish I'd brought my swim suit... the pool looked quite inviting! Thanks for a great stay!

"Will Stay here again"

5
User 31/05/2018

Absolutely wonderful experience. Clean room, great breakfast and great staff. Liked everything about this hotel. Very reasonable rates. Close to where I had business. Shopping and several restaurants close by

"Excellent experience"

5
User 15/05/2018

Beautiful hotel and probably the best Best Western I've ever stayed in. Front desk, breakfast hostess, and housekeeping staff are very kind and courteous. Room was very clean and comfortable. Pool area was nice and clean. Very nice to have a washer and dryer on site for guest use. I will definitely stay with Best Western Hilliard Inn and Suites my next, and future, stays in Columbus.

"Great stay"

5
User 15/05/2018

My family n I stayed at the best western in Hilliard oh and our stay was amazing!!! The staff was definitely a plus for the location!!! I deal with Jane Laura n Raj n they were always making sure we got accommodated to the best we needes!! Elizabeth was great at working on our breakfast n making sure everything stayed fresh!!! As for Housekeepers they are such dolls they made sure we had a clean n comfortable room and made sure we had what we needed!! The maintace guy was amazing working with the pool!!! Great stay amazing staff

"Not the best of the Best"

3
Gumby P, Beaverton, Canada 09/04/2018

The front desk staff provided customer service excellence in every way. My problem with this hotel was with the lack of attention to cleanliness and a less than average breakfast presentation. The elevator area was unclean and our carpet in our room didn't look like it had been vacuumed recently. The breakfast options were limited and not my idea of fresh and healthy choices.

"great value"

4
rm1123, Philadelphia, Pennsylvania 09/12/2017

the room didn't smell the price was just around 100.00 the room was large enough the heater wasn't too loud the curtain could have closed better, we had to put things in from of window to keep it dark at night

"Great stay!"

5
T3339FSginas, chillicothe, United States 05/12/2017

I was impressed with the appearance and cleanliness of the hotel. The beds were super comfortable and the room was spacious. The location was really close to the wedding event center and was very accessible to the highway.

"Excellent"

5
316rayn, Columbus, Ohio 02/12/2017

It was an overall excellent stay and it w as very well maintained by staff and owners. Everyone was very nice and very well dressed and hotel had a great breakfast and a to go breakfast for the ones in a hurry .

"Disappointing"

3
Beth C, Columbus, Ohio 01/12/2017

Overall basic motel with problems. Door to hallway has at least a 1" opening all around perimeter. Sounds in hallway are like they are in the room. We were conveniently located next to elevator but if anyone came down hallway we could hear them loudly.

"Nice big room, clean hotel"

4
thegoodguyz, Dunkirk, Ohio 26/11/2017

Our family stayed here after we went to an Ohio State football game. We used a Best Western discount card we got from staying several nights at Best Westerns earlier in the year. We were pleasantly surprised at the room - it was a suite. It would've been nice if the sink/vanity area was separate from the toilet and shower - that takes longer for four people to get ready in the morning. Queen bed was very firm, which didn't equal a very good night's sleep for me. It also didn't help that the people across the hall had screaming kids and a crying baby that went on for hours. Breakfast was just okay, with the usual offerings. Two big drawbacks were the lack of sausage gravy and biscuits, and the scrambled eggs were the worst I've ever had in a hotel; they were so runny it was like eating pudding. Jane at the morning front desk was a real plus. She was very nice, personable, and even gave us a discount and apology about the screaming kids (even though it was obviously not her fault). Overall, this is a good property, even though our stay had a couple setbacks. We probably wouldn't have stayed here without the loyalty discount that was going to expire at the end of the month.

"Good hotel near Akron airport"

5
User 13/11/2017

I stayed here to catch an early morning flight at Canton-Akron Airport. The hotel was very clean and appeared to be fairly new. The hotel shuttle was very efficient and the staff was very helpful. I would recommend this to family and business travelers.

"Clean and Friendly"

5
julieb6365, Leesburg, Virginia 13/11/2017

I loved this hotel. The room was large and very clean and the staff was very friendly and helpful. The breakfast was very good as well. The beds were very comfortable and we would definitely stay here again in the future!

"Beautiful hotel!"

5
P6255IYnicolep, Dayton, United States 13/11/2017

Came up for the weekend from Dayton. This hotel has a nice indoor pool, the suite was beautiful, braekfast was amazing and the staff are so warm and friendly. I would recommend anyone to stay here whether its for business or pleasure.

"Convenient and Updated"

4
ceckerson, Little Rock, Arkansas 08/11/2017

Neat. Clean. Spacious rooms. Quiet. Great breakfast options. Looks like it has been updated recently. Convenient location with Starbucks and restaurants within walking distance. Easy access to I-270. Staff eager to please.

"decent accommodations, fair value"

4
robertlX467PS, Akron 23/10/2017

Nice updated decor, decent rooms, didnt notice any issues...noise from the hallway was the only issue. Breakfast was decent, not a lot to choose from, but what was available was good...dining area was a little crowded.

"Great hotel"

4
lindatI3049VD, Weyers Cave, United States 23/10/2017

My sisters and I stayed there for the vintage market and our stay was great. We stayed 3 nights and our room was pleasant, bed comfortable, and the breakfast was delicious! I would definitely stay there again. We got a king size suite and it was spacious.

"Great place"

5
User 15/10/2017

Very clean, courteous staff, convenient to shopping and eateries. Close to osu and many different things and sites to enjoy. Very nice mall near it called tuttle crossing mall. The beds were the most comfortable ever and VERY clean!

"Great place, friendly employees, excellent value"

5
Y927WAdenniss, Bradenton, United States 10/10/2017

The property is relatively new and well maintained. There were a few small stains on the carpet, but it was very clean otherwise. The staff was friendly and welcoming and appeared to enjoy their work. Overall an excellent value and a nice place to stay.

"Enjoyable stay"

5
cff2016, Katy 06/10/2017

Room was clean and nicely decorated. Hotel was well maintained and the room was quiet. Nice area of town. Close to places to eat. Walking distance from my conference at nearby church. Staff was courteous. Great job!

"Clean & Quiet"

4
John S, Scranton, Pennsylvania 02/10/2017

Very clean, staff great in all aspects Easy to find, many restaurant options in area. No negative comments from family at all. Had a newly remodeled feel to it. Free breakfast available. Close to interstate.

"Excellent Hotel"

5
User 16/09/2017

I stay here once a week for work and would definitely recommend it. Located right off of I-275, it is easy to find. The rooms are excellent and I have had zero complaints. I have yet to try the pool but it looks nice. Jane & Autumne at the front desk are excellent, very helpful and friendly. There's a Mexican restaurant 2 doors down from the hotel that is simply amazing and will offer you a discount with your BW room key. Overall I am very satisfied with this hotel and would definitely recommend it.

"Rooms"

4
jeremyp1198, Gallipolis, Ohio 15/09/2017

It was a great experience. The staff was very nice and helpful,clean rooms, and complementary breakfast. A great place to stay, with great rates. Close to Columbus zoo, and to the city. All kinds of different restaurants close by.

"Best Support Group"

5
User 11/09/2017

The Best Support Group of ppl Jane, Autumn & Tony thank you so much for your compassion while we have been staying with the Best Western in Hillard for the last couple of months!! You all have put your hotel above all others that we have stayed in!! What a Fantastic Team i will always treasure our friendship! The hotel was so clean that we didn't have to worry about bringing our family member who started chemo into the hotel... The Staff made us feel like family something so rare when traveling....Your owner should be very very Proud of each of you!

"Wonderful Hotel"

5
110Charlie, Peoria, Arizona 28/08/2017

This is an immaculate hotel. Jane at the front desk was very cordial & helpful. Our room was clean & very comfortable. WiFi was great. Lots of breakfast choices & was delicious. Also, coffee, tea, hot chocolate & fresh fruit available all day.

"Excellent Hotel"

5
X1505OKmaryl, Sun City West, United States 22/08/2017

Very nice hotel, reasonably priced. Great location and easy access off highway. Nice room, great amenities, friendly staff. Would definitely stay here again. Coffee, water and fruit available 24 hours. Good internet service.

"Great customer service"

5
User 19/08/2017

Raj the GM and Jane the morning manager were extremely polite and helpful. My parents are elderly and stayed there for 8 days. They lowered the bed for them to use and bought them a bath mat to ensure they did nonslip in the shower. Super nice staff across all shifts. Great job leading a team like this. Not often can you encounter this with everyone. Thank you again for a great job.

"Great Place To Stay When At Hilliard, OH"

5
Patricia H, Iowa, United States 04/08/2017

Wonderful place to stay, great location and staff that take excellent care of your needs!!!! We travel to the Hilliard/Columbus area several times a year and this is our home away from home when we are there!!!!

"Flooded Room and Still Booked to Different Couple Next Day"

1
ryangJ6284NX, Columbus, United States 31/07/2017

There was a storm the first night we were there and water came pouring through a hole in the ceiling (that has obviously been there for some time). The flooding soaked my clothes, including a suit that I had for a wedding we were going to. The room smelled like mold/mildew and the AC barely worked (likely because of the water flooding right above). The hotel manager claimed to have compensated us for the first night and moved us to another room. Surprise - when I got my credit card statement, we were charged for the first night! We had to call (several times and several people) to finally get the charge removed. Worse yet - the very next day, we saw a young couple checking in to the same exact room that we were in for the flooding?!?! We warned the couple and they went down to request a different room. We're not talking about a trickle, water was pouring from the ceiling. Wish I could post the video here that I shot of it (in case the hotel tried to screw us out of the compensation - turns out it was a good call to record!). Obviously would not recommend.

BestWesternHotels, Corporate at Best Western Hilliard Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Wonderful stay"

5
User 20/07/2017

Stayed at best western for a twenty one pilots concert we were attending. The hotel was very clean. It is in a nice and quiet location but close enough to Columbus. The staff was friendly and helpful. The breakfast was very good. Would stay again when we return to Columbus

"Very nice overall, clean but very hard beds."

4
K C, Albany, New York 10/07/2017

Hotel and employees Very nice. Hotel and rooms veryclean. Other than beds are hard as a rock it was great. A very nice hot and cold breakfast offered. Indoor pool was not listed on the site we booked on we did not use but it looked very nice and clean too.

"Convenient and clean"

4
Loveforfood, Houston, Texas 20/06/2017

We stayed in Hilliard for two nights as part of a large road trip. This hotel is economical but provides good value and is clean. We stayed in a double queen with fold out couch. Complimentary breakfast was well attended and worth while. They have a small pool, which was quite busy when we stayed. Large amount of parking and a small selection of snacks and drinks available from their "store". Rooms were clean and the air conditioner as quiet and efficient. Had a bit of a musty smell but not overwhelming. Close by restaurants, short drive to campus and to downtown by easy access to 270.

"customer service"

5
donitaw501, DINWIDDIE, United States 14/06/2017

the hotel clerk was outstanding he was very helpful i need directions for the next day and in the morning he had the directions printed out for me, i would tell all my family and friends if you are going to stay in ohio stay at the best western hotel, i will be back real soon

"Tournament Group Stay"

4
robinmH9708EJ, greenwood, United States 12/06/2017

Very friendly staff and clean, comfortable rooms. Breakfast is your standard hotel breakfast. Here for a softball tournament. It would be great if there was an outdoor area connected to the pool or available for groups to gather. It is extremely loud in the pool area, but that is typical. Overall good experience and the group sales person, Jane, was very helpful.

"Family visit"

5
Dave T, Cranberry Township 29/05/2017

Hotel was clean and nice. Staff was ver friendly and helpful. Usually stay at Hilton hotels but now Best Western is a string option. I will be looking at best western hotels when my wife and I travel going forward

"Mad manager."

4
User 27/05/2017

I not saying it's bad the employees (most of them talk spanish) everyone one is friendly except for the manager she is always mad for some reason but I don't know why so if you do anything bad don't do it in front of her.

"Hilliard Inn & Suites business trip"

4
dktbohm2016, Cross Village, Michigan 24/05/2017

The hotel was easy to find. There were many choices for dining nearby. Shopping could have been located within walking distance and a shuttle could have been available. The pool temperature was a little warm. The hotel staff did everything they could to make our stay enjoyable.

"Friendly and comfortable"

4
Bippse, Rock Hill, Missouri 20/05/2017

The staff is very friendly. They do a great job to welcome the guests and make them feel comfortable. The breakfast area was very well stocked with great food and kept clean. The bed was very comfortable. The room was clean.

"Great stay!"

5
Y3701QProberts, Hollywood, United States 16/05/2017

Wonderful stay at the hotel. Lots of stuff nearby, clean rooms, friendly staff. The pool was out of towels but the staff brought a huge pile to restock. Breakfast was always high quality. Rooms were clean and everything worked.

"Convenient"

4
klytravels, Virginia 12/05/2017

I was in town to visit family-this hotel is easy to find off the interstate and conveniently located to the area attractions/family we were in town to see. The breakfast bar in the hotel had a lot of variety-if you were not a fan of what was provided, there were a few restaurant options just down the road. The room itself was really nice and spacious! The check-in staff member was very friendly and checking out was easy, again encountered courteous staff. My only complaint, and I think you will find this with any hotel is neighbor noise-I was woken up by a door slamming early in the morning and my sister was woken up by the shower turning on in the next room.

"Family emergency"

5
Loretta D, Hilliard, Ohio 08/05/2017

Jane was kind enough to find a room for me in my time of need. She was very kind and accommodating she is an asset to best western hotel. I also had the pleasure of speaking to Heather at the other Best Western. She is an asset as well

"Unlucky?"

3
CrozzCountry, New York 30/04/2017

After staying at four different Best Westerns on a recent trip, we were looking forward to this one due to the excellent online reviews. This hotel does look updated as far furnishings and finishes in the lobby and rooms. However, our expectations were not met after checking in to this hotel. Below is a timeline of our visit. 1. Check-in when smoothly and the woman working there was friendly. 2. Limited to no air-conditioning in lobby and elevator. 3. As we entered the room, it was was hot and stuffy due to air conditioning being off and curtain being open with sun beating in. 4. Bad odor in room-wet, dirty dog? 5. As we started to unpack, when we opened the nightstand drawer we found trash and an overturned, spilled cough syrup cup left in the drawer. 6. Dirty hand prints on shower wall 7. Stained bed sheets 8. We are not usually overly picky, but this accumulation of things prompted us to return to front desk and ask for a room change 9. Again, the woman at the front desk was very friendly and quickly accommodated our request. 10. Second room was much better, though we did have to again crank the air conditioning for a couple of hours to get the room comfortable. So, this makes us wonder... Was this a rare slip-up by the cleaning staff or a sign of underlying issues or things to come? We would also like to note that the following morning the lobby was again very stuffy and therefore we did not consider having the complementary breakfast. Although we rated this hotel average (due to the 2nd room we got being acceptable), we will consider other hotel options in the future.

"Columbus Spring Busines"

5
G1083HZandrewm, Grand Blanc, MI, United States 29/04/2017

Had a wonderful 10 week stay at the Best Western in Hilliard. Great Breakfast to start the day. Courteous and friendly staff on every shift. Hope to be back next spring for the same job and if I am I will definitely stay here again.

"Best Western truly is the Best Place to Stay"

5
Dennis W, Toledo, Ohio, United States 24/04/2017

This is the Best, Most Friendly Hotel . Their staff actually cares and we have found they will go out of their way to make sure your stay is Awesome. The Free Breakfast was a great experience....just about everything one could want . The pool was very inviting and temp was perfect for the whole family. We Loved staying here. We Plan on returning in the future.

"Home away from home"

5
susandR8500DZ, West Chester, Ohio 23/04/2017

Every time we stay at a BW, we have the perfect hotel experience. Quiet nights, friendly and helpful staff, and decent amenities. The rates are excellent and the rooms are spotless. We always look for a BW first when looking for a hotel.

"We'll be back!"

5
Cathy G, Farmington, Michigan 03/04/2017

Great location - near family, shopping. Decent price. Nice pool. Workout room pretty small, but was able to take a nice, long walk around the hotel. Breakfast was good - variety, taste, but eggs too cheesy. Staff was very friendly - manager stopped by our breakfast table to make sure everything was ok.

"Hotel stay"

4
tracyv936, Arlington, United States 02/04/2017

Dont get a room on the second floor you will hear the gusts on the third floor! Not sure if first floor would hear second floor or not. Best bet would try to get room on third floor, or no rooms at all!

"Return visit did not disappoint "

5
User 30/03/2017

The bathroom is ultra modern w/out all the dings & knicks you see in other hotel rooms. Smelled really fresh & clean in the room - Octavio does a great job. The fridge is really big inside for a hotel fridge. Hotel has bumbbells in gym but they also offer free trip over to Crunch Fitness (a fully stocked, huge gym over the way - walking distance). Then there's the b/fast, the b/fast is NICE. E/thing there & STAYED stocked while I was in there. Great job Best Western! Truck parking in mt lot behind building & stores/ restaurants galore if need be. Rest area coupon puts this property way up at the top. Be blessed & believe in CHRIST!

"Best western hilliard"

3
168delk, Delphos 26/03/2017

Nice place everything as expected did have problem with key getting in access door from parking lot. Lot well lit. Staff friendly and courteous facility clean continental breakfast swimming pool clean

"Immaculate, friendly place to stay"

5
ATWSue, Whitby 20/03/2017

Our room was immaculate and a good size, the beds so comfortable, all conveniences provided. The breakfast was quite good; eggs, waffles, fruit, cereal etc. The staff were all so pleasant and helpful. They went above and beyond to be kind and helpful. Close to highway, restaurants, shopping and sport facilities. We would definitely return.

"Best Hotel EVER"

5
melissabP5606CW, Frederick, Maryland 26/11/2016

This hotel was clean, classy, and luxurious. I LOVED the warm pool! I'd recommend this hotel to everyone! The rooms are HUGE, the service was friendly. There is a delicious Mexican restaurant within walking distance too!

"BW"

5
L477WJwilliamm, Ann Arbor, Michigan 15/11/2016

If you need a convenient place to stay in Upper Arlington you will be quite satisfied with this hotel. Rates very reasonable, service good, convenient to highway. We've stayed here many times over the last few years with no complaints. Good(but limited) accessible rooms.

"Great Value for Columbus Ohio Congress"

4
Kenda G. P, Amarillo, Texas 31/10/2016

This property is clean, in a safe area, surrounded by good quality restaurants and I great value for the Columbus Ohio area. It's a 30 min drive to the fairgrounds in traffic but it is worth the drive because of the quality of this hotel and the cost of rooms is excellent. Far below comparable properties in the area. I'll definitely stay here in the future. Excellent selection for breakfast items, good wifi and comfortable beds. What more do you need?

"Good Surprise"

5
eldoneb, Des Plaines, Illinois 31/10/2016

We were booked at a Homewood Suites in Hilliard and got bumped at 10:30pm on Wed. for a four night stay. We were sent to the Hilliard Best Western for one night. We were so impressed that we decided to stay the next three nights instead of going back to Homewood. Good decision!!! Less expensive, great facilities and great staff.

"Clean & Modern, good location"

5
Claire K, Novato, United States 20/10/2016

We had a great stay! It was a great location, nice that breakfast was included. Indoor pool, very clean and friendly staff! Short visit but would consider staying here again for sure. Everything is brand new!

"Stay here !"

5
Monique S, York Haven, Pennsylvania 14/10/2016

Everything was great here. Nice and clean and friendly. 2 floors and we were on the top floor. Very quiet and good for sleeping. Hot breakfast was only so-so but everything else was really good. We would stay here again.

"Local gym included in the price - best deal in Columbus!"

5
User 13/10/2016

There is ABSOLUTELY nothing to complain about w/ this hotel. For starters, Aaron was one of the coolest counter folk I'VE ever encountered. My room was really clean & modern. Awesome shower. They don't have a hottub but the heated pool is perfect. Now for the best part - the hotel has a decent fitness center, but you can go over to "Crunch Fitness" across the road for no extra cost. It's a big gym, too. A lot of nice surrounding area for running & the breakfast was amazing. They have truck parking & a rest area coupon made this one of my top 10 hotels. A way cheaper alternative to staying IN Columbus. 100% recommend. Show Aaron some love when you check in. Be blessed!

"Good choice"

4
User 10/10/2016

We had stayed at this location when the hotel was a different brand. We had stopped staying there because it was getting a little run down. We were very impressed with the "new" hotel. We stayed five nights, and other than not having the room cleaned one day and no clean towels another day, we had no problems. We will stay there again

"Could Have Been a Four or Five Rating"

3
itropicbird, Valley Center, California 09/10/2016

Conveniently close to the freeway, but road noise barely audible. A plethora of free parking. All employees, from front desk to breakfast staff were super friendly. Our room near the end of the hall on the third floor was near both the stairs and the elevator, and immediately downstairs was a door directly to the side parking lot, which was handy. The hallways were clean, the room was clean, the massage shower head in the bathroom had great water pressure. Breakfast area sparkling, with standard yogurt, oatmeal packets, waffles, scrambled eggs, etc. Plus points: (1) Bed firm but super comfy. (2) Roomy room with a small leather-like couch and coffee table. (3) In-room fridge was very quiet. (4) Lots of AC outlets in walls and in the bases of lamps to recharge our phones, computers, etc. (5) Dispenser of complimentary chilled lemon/orange water in the lobby. Minus points: (1) In-room Wi-Fi a little spotty. Lost service about a quarter of the time. (2) No folding luggage rack to be found, so we had to use both the coffee table and a seating bench for our suitcases. (2) Two security lights directly outside our window were overwhelmingly bright. It was difficult to keep the blazing illumination from creeping in around the sides of the thick curtains. (3) The kicker: During our 3-night stay, the maids did not show up even once. The first evening without maid service--h-m-m-m-m-m, forgivable. Probably just a fluke? After the second evening of coming back to a tousled bed and our same towels, we called the front desk to make sure this wasn't one of those facilities that only cleans the room every few days. They said maid service was daily and indicated they would notify housekeeping. Our third and last evening there, we came back to an uncleaned room, again. I informed the gentleman at the desk of this upon checkout, and, seemingly a little embarrassed, he told us that they were short-staffed. Well, understood, but the same room for 3 days in a row? Fortunately we are pretty neat and it was not a disaster, but very disappointing. One of the joys of staying in a hotel is the fact that you don't have to make your own bed or swap out your towels--you pay to have it automatically done for you. A star or two off for that one, but given the positives I probably wouldn't have any qualms about staying there again.

"I was in the hotel room for 24 hrs doing some work online, and it was very peaceful."

4
Sandeep M, Atlanta, Georgia 25/09/2016

Excellent rooms and peaceful area. I was in the room for 24 hrs a day for three days and even doing some work during the night hours, it was very peaceful in the hotel and outside. Internet speed and connectivity was very good.

"I never give 10s but did here"

5
Don Y, St. Charles, United States 22/09/2016

This is a newly remodeled motel. I seldom give 10s on a survey but we were extremely impressed with the cleanliness, decor, the friendliness of all the employees and especially the cost. We used a coupon from a travel book. I would definitely recommend this establishment and if in the area, will stay there again. It was also conveniently located off Highway 270 with stores near. The area was clean and we felt safe.

"Impressed."

5
Matthew S, Wayne 16/09/2016

In the past few years, Best Western has become a a hit or miss chain. Some locations are nice, others, not so much. This is by far the nicest, cleanest, most comfortable and convenient Best Western property I have ever stayed in. The staff are friendly and helpful. Every inch of the property looks brand new. It's located close to restaurants, a few bars and the interstate. Couldn't ask for more at this price. I'll be staying there again.

"Very Clean"

5
Adam B, Findlay, United States 12/09/2016

This is a very nice hotel, was a little leary because I havent ever stayed at a Best Western so didnt know what to expect. Exceeded expectations! Rooms were clean and everything was in working order. I would stay here again in a heartbeat!

"Great room for a great price"

5
Cheryl S, Dearborn Heights 08/09/2016

This place was great. Friendly and helpful staff, comfortable room and great location. Walked to dinner 2 nights in a row. A very nice breakfast spread and hot coffee and tea all the time. The pool looked nice, but didn't get a chance to go in. Definitely staying here again next time we are in town.

"Nice room with everything I needed."

5
User 05/09/2016

I had a very nice stay at the Best Western in Hilliard, Ohio. The staff was professional and welcoming. Everything that I needed was available in the room. They provided round the clock coffee, decafe, and hot water for tea in the lobby. Also, I could make my own coffee in my room. I like having a microwave and refrigerator in my room. I couldn't think of anything that I needed that wasn't provided. This hotel is in a very nice area and stores are very handy.

"Clean!!"

4
J2229GZes, Houston 03/09/2016

Hotel is newer with very large rooms and was clean. The bathroom was spacious with a long counter and large tub. Front staff was very nice,helpful and efficient. Good areas to walk a pet. Would stay again.

"Amazed all over again!!"

5
Sasha E, Greenwood, South Carolina 31/08/2016

So sorry I didn't take pictures of the update. But I was taken away when I saw the changes that had been made. Lovely decor in the lobby/sitting area. They updated the tables in the breakfast area and even added an extended booth. USB charger stations on the tables, just wow. They took out the hot tub and added a fitness area, awesome. Pool was just as nice as my last visit. I just wish they had a walk in pool instead of one you climb in. But anyway, everything in the room was new. I asked and peaked in a few that were being cleaned and they put all new furniture and appliances in the rooms. The color choices were awesome. I didn't want to leave the bed and even canceled a few plans just so I could sleep in. The breakfast we had was delicious. Coffee did the trick when I needed it most. We all wish rooms could be less but you really get your moneys worth here, if you take advantage of everything. The staff, as always, is kind and down to earth people. They chose them wisely. They'll end up knowing me by my next visit because I'll always stay there until something changes or my family moves. STAY HERE, YOU WON'T REGRET IT.

"WOW!"

5
plumpity, Birmingham, Alabama 29/08/2016

This hotel is amazing! We found it through a hotel coupon booklet and got top value for a low price (but even their regular price is a great value). Completely redone and updated; you would never guess that the hotel is not new (I was told that it used to be a Comfort Inn before the renovations). The lobby is beautiful; the breakfast area is bright and inviting. I believe that all rooms are suites and include a queen sleeper-sofa. The TV is very large and has great picture quality. All the furnishings are brand new and everything seems high quality. The beds are very comfortable, and the room is very quiet. Breakfast was also great with a good selection and with items that are usually not offered at other hotels, like individual cartons of soy milk and delicious oatmeal-almond pancakes and a variety of toppings to customize your pancake. This hotel is one of the nicest (if not the nicest) Best Western hotels that I have stayed at.

"Very Very Nice Hotel & Staff"

5
judymjw, Ohio 17/08/2016

This Best Western Hotel had very clean and very spacious rooms! The Bathroom was a nice size. We were very pleasantly surprised. My son even thought it had a 5 star appeal!!! And he is very picky!!! There was a nice size refrigerator in our room and a coffee maker. The free breakfast in the morning was a nice plus to our stay.

"Cash Explosion Hotel Stay"

5
Joan A, Blanchester, United States 17/08/2016

Awesome experience with Best Western to have a night stay before appearing on Cash Explosion show. It was a quiet night and comfortable. Breakfast before the show was good and helped calm my nerves. It was a fun time with walking distance to great restaurants and local convenient stores to get any supplies needed that the hotel did not have. Good variety of snacks and drinks in machines too.

"Best Best Western I've ever stayed at"

4
User 16/08/2016

This Best Western you can tell was recently renovated. It has a very modern feel to it. The location was pretty good. Breakfast was great. The room was very clean and comfortable and included amenities such as mini fridge and microwave. This hotel was perfect for our weekend stay in Columbus.

"Very clean, good location"

5
Susannah E, United States 15/08/2016

We found this hotel while traveling with our children and dog. It was very clean (appears to be recently remodeled), pet friendly, and a prime location - just off the highway and near numerous restaurants. Staff were very friendly and professional. I would definitely stay there again while traveling. Not a vacation destination, but a clean and well-run property

"Our stay"

5
User 06/08/2016

We planned trip to Ohio State Fair and planned to stay over. So glad we found this Best Western in Hilliard. It was out of town but not too far. Our accommodations were better then we expected. We arrived later then planned and room was ready and waiting. Entry ro hotel was clean and well lit. When we got to our room it was amazing the size it was. Very impressed.

"Great value for the price"

5
cherrero75, Ypsilanti, Michigan 26/07/2016

We recently stayed here with several other families while in town for a basketball tournament. This hotel was really a nice treat. We weren't sure what to expect at the price point but we were really pleasantly surprised. The rooms were spacious and the beds were super comfy. The only complaint would be the "eggs" during breakfast. Other than that, the breakfast was pretty good.

"Wonderful stay!"

5
Tara S, Temperance, Michigan 25/07/2016

Could not have had a better stay! Beautiful inside and out! Bathroom was super clean and everything had a new and modern feel. So very impressed especially for the price! Staff was wonderful! Asked for extra towels and they were brought to our door within minutes and the hotel was quite busy this weekend. If i had another reason to stay in the area i wouldn't hesitate to book this hotel.

"Great Stay"

5
Sandra K, Huntingburg, United States 23/07/2016

We found this Best Western to be very updated, excellent service and the room was very nice and smelled great too. They also had coffee and hot water available in the evening, which we find very convenient.

"nice staff/good location to restaurants"

5
bryanf214, Toledo, OH 18/07/2016

Overall the hotel is nice. The staff was great even though the hotel was full and they were busy, there remained helpful. The local restaurants are close. Breakfast is ok, but the hotel is clean and looks like it is all remodeled.

"Great Stay"

5
Jennifer S, Hilliard, United States 18/07/2016

The rooms were large and the beds were super comfortable. The hotel was able to accommodate a large sport's team. The lobby was a great space for the team to visit with each other. Great location and easy access to the freeway.

"Very good for a one night stay"

5
tnace1, High Falls, New York 17/07/2016

Travelling vacation. Stopped here for one night stay to go to the Zoo and Aquarium. Place was clean, service was good and the bed comfortable. Even though there were three sports teams for teenage girls, it was quiet. We had a coupon from one of those books you get at the visitors centers and we were pleasantly surprised. Indoor pool was a little small but we didn't use it anyway. Kids from the sports teams seemed to enjoy it. breakfast offerings was eggs, sausage, Waffles, cereal, toast, fruit, various danishes and baked goods, and of course juices and coffee. Only downfall there was the mass made scrambled eggs, but I've had same thing at conferences at big motels.

"Good hotel"

4
festermatt, Wilmington, De 15/07/2016

The rooms were nice and decent sized. We were 15 minutes away from the zoo; our reason for being in Columbus. The pool was small but you can get wet for a few minutes. The breakfast was fine and free.

"Great Stay"

5
smokeeatr41, Earlysville, Virginia 15/07/2016

Stayed 2 nights. Hotel staff is as friendly as they come and very responsive to any issues you may have. Had an issue with refrigerator not cooling. Staff was at my door within 5 minutes with a new refrigerator. Nice pool. Lots of restaurants in the area.

"Our stay at Hillard OH"

5
David F, Harbesdon, United States 14/07/2016

This was by far the best Best Western we have ever stayed at. The staff were very professional and polite. The room was very very clean, and had every thing we needed for our one-night stay. The breakfast was great, a wide variety of items and even tasted good. Check in was a snap, and check out was equally quick and easy. The grounds were very well kept. I am somewhat handicapped, so always like to see automatic sliding doors to enter the motel.

"Reasonably priced clean place to stay"

3
Chris S, Huron, Ohio 11/07/2016

First off, I normally don't stay at Best western hotels. Only booked here because that is where the rest of my daughter's softball team was staying. Pros: Very clean room w a super comfortable king bed. HBO/Showtime. WiFi. In-room mini fridge. small microwave. Price. Cons: Small pool area w no Hot tub. fitness room is basically a single exercise bike located in a walk-in closet sized space. The hot breakfast items were possibly the worst ive ever had. No on-site laundry. Overall you cant beat the price for a clean comfortable place to stay for a night if you are passing through and can live without some of the luxuries provided (at additional cost no doubt) by other hotels. Personally, i'll pay a few extra bucks to stay elsewhere.

"Great place"

4
William J, Columbus, Ohio 28/06/2016

Our vacation was extended a bit, since our home on back order. Decided to stay here a couple days, finding a weekly place for the next few weeks. Pros: Really nice place, clean and very quiet. Breakfast area is large and well stocked. Great for the price. Desk staff was great, (BUT)wife thought it was the manager. She needs to be a bit more attentive to her clients all she said. We had left the next morning about 10. Our DND sign was out, took it down upon leaving. Maid was down the hall, never returned to our room to clean. Wife went to the desk, never a sorry, just Hum..did you have your sign out? Well ya till we left, maid was down the hall seen us. Gave us towels, soap. You find these kinds in every form of business, but in the wife's watch, does not set well. Would we recommend, highly. Cons: The pool needs to be turned up a bit for us old folks.

"Overnight Dream"

4
User 21/06/2016

Recently remodeled and a great staff. Breakfast was good. Space is a little tight in lobby and elevators, common with older hotels, but room was a decent size. Everyone was professional, welcoming, and helpful. Bed was firm and you had different pillows to choose from. We will stay here again on our next trip.

"Great Stay"

5
Jennifer E, springboro, United States 16/06/2016

The staff was very friendly and the hotel was very clean. It appeared there were recent renovations and they were done well. The room was large and comfortable. Close to a lot of restaurants. The layout and design of the rooms I believe were well thought out.

"Newly renovated!!Great place!!"

5
darnett001, Greenville, Ohio 11/06/2016

This hotel is an older place but the room we stayed in was very clean and updated. Looked like a new hotel room. Did not use the pool but it looked very nice, also. Free breakfast was the usual free breakfast, nothing out of the ordinary. Was going to stay at the Hampton but it was undergoing renovations and the desk highly recommended this hotel, which we were surprised because one hotel recommended another. Hampton is always our first choice. It is not a Hilton or a Wyndham but very nice.

"Very nice and clean hotel"

5
Steven M, Xenia, United States 02/06/2016

This Best Western has been recently remodeled. My husband and I were away for a few days of relaxation. We found the staff to be very professional, friendly and helpful. The room was very nice, comfortable and clean. Breakfast was continental and the food was fresh and very good. We had no problems with check-in and a special price was honored. Checkout was very easy. We experienced no problems at all during our stay.

"February 11/15 2016"

3
User 15/02/2016

We checked in February 11th the second shift that checked us in was ok Friday the lady at the front desk Taylor was very very sweet nice young lady she left around 3pm I was going to get into shower about 4 their was NO WATER .... I WENT TO FRONT DESK TO ASK THE TWO GUYS WORKING WHST WAS GOING ON.... HE SAID HE HAD TO ASK construction workers because they are remodeling the hotel he came back and said it would be turned on in 10 minutes so 15 minutes later I turn on the water I get in the shower only to be all soap up The water shut off again so I waited about 20, minute I call front desk but I couldn't understand what they were saying because the phone was so static so I waited another 5 minutes and called on my cell phone and they said again 10 more minutes so about 20 minutes later I had water I was in the shower a total of 45 minutes waiting on water... I explained to guy working I WAS N SHOWER had SOAP ALL OVER ME for 45 minutes... He just laughed.... really???? I TOTALLY UNDERSTAND REMODELING HOTEL THATS GREAT BUT HOW HARD WOULD IT BE TO CALL THE ROOMS AND SAY THE WATER GOING TO BE OFF..... Saturday stay was great Taylor working front deals made u fill very comfortable at hotel along with 3shift gentleman Sunday I for get the lady's name but SHE WAS VERY NICE SWEET AND ALWAYS HAD SMILE ON HER FACE Breakfast was good lady that set it up was very NICE.... housekeepers very NICE rooms very cleans The staff was great I really like them BESIDE the 2nd shift it was two guys working one of them u would have thought was on drugs the 2 guy was just rude not really people person would have gave five stars but not being able to shower and the way it was handled was VERY wrong .... I am not sure if we will come back.. We are from Indiana and my husband job bring us in town ever other month for 5/8 days ...

"Warning on Smoking Policy"

3
RegularGuyEating, Mansfield, Ohio 05/02/2016

After checking out from an overnight stay the first week of January I arrived home and found that there was a $150 charge on my credit card for a "smoking violation" for one of the two rooms I booked via calling the front desk (rate was $76 per room). In checking with my party - no one smoked in the room. When I contacted the hotel staff, they informed me the cleaning staff filed the claim with management. I contacted the hotel 1/24, 1/25, 2/3 and 2/4 with no reply to discuss the charge. They were provided my contact information and the hotel management did not call or email me - until I mentioned the Trip Advisor was my next step. The manager did call me 2/4 afternoon - and when asked provided pictures from the cleaning staff. My frustration level and the issue could have been handled sooner - if the management would have immediately contacted me to discuss pending charge. That did not happen. Again, there was no indication of smoking in the room, just their interpretation of the pictures the cleaning staff took and the assumption that smoking occurred IN the room. So, if you have a smoker in your group - and even if they smoke outside - you may be charged later. You are duly warned.

"Good value, comfortable stay"

4
Andrew A, Denver, Colorado 23/01/2016

Summary: Decent location close to highway; comfortable and spacious room; clean enough though some areas need work. Would stay here again. This hotel is now called Hilliard Suites. It appears to be in a period of transition. There are no real signs (old Comfort Suites signs are covered with large vinyl signs saying Hilliard Suites). When I was there they were performing some minor construction on the breakfast area. The location isn't as convenient to Columbus or Hilliard as most other hotels in the area, but it's still close to the highway. Entryway has no automatic door, instead having two pull-out doors, which makes opening them while towing luggage difficult. Check-in was easy, and the front desk person was friendly and helpful. Room was large and comfortable. A few areas in the room were a bit dusty, but overall it was clean. WiFi wasn't what I would call fast, but it was decent. Bathroom was large. Shower curtain had mold growing on the bottom! Didn't get to try the breakfast or pool. Bottom line, what Hilliard Suites gives you is a nice stay at a very good price.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.