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Best Western Airlink Hotel London Heathrow,  Hayes

4.0/5  - basé sur 100 notations.
18-22 Pump Lane, UB3 3NB, Hayes, Great Britain - Voir la carte
+44 2085738825 +44 2085736302

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> Chambre 1

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Bar-salon
  • Café-restaurant
Note des voyageurs TripAdvisor
Sur la base de 100 avis de voyageur
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Galerie photo :
Le Best Western® Airlink Hotel London Heathrow est à courte distance du salon de départ, et tout aussi pratique pour une halte après votre vol retour. Situé au coeur de Hayes City, notre hôtel est à proximité de nombreuses grandes villes et attractions, avec les gares ferroviaire et routière à moins de cinq minutes à pied.

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Arrivée le
Départ le
Chambre 1

Avis de nos clients

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Basé sur l'avis de 100 voyageurs
Certificate of Excellence
Très bon
En couple En couple 26
En famille En famille 10
Escapade entre amis Escapade entre amis 6
Professionnel Professionnel 38
Voyage solo Voyage solo 13
Rapport qualité / prix
Best Western Airlink Hotel London Heathrow,Hayes
  • 5
    « What a pleasant surprise »

    I seldom write reviews, but could resist doing so for the people who made my short one-night stay such a delight. Because I was arriving late & leaving early, I booked this place because it was a Best Western & relatively inexpensive. Yet, everything about it was top-notch. Starting with the reception clerk and including everyone else I had contact with, I was consistently impressed by how enthusiastic they were about the establishment and its performance as well as their concern that I have a comfortable stay. The decor is simple, but it has good lines & an especially pleasing sense of proportion. I have stayed in 5-star hotels that did not have such a nice bathroom. This one is quite large, has elegant modern fixtures, & the bathtub must be seen to be believed - deep, long, & again beautifully designed. The restaurant (which apparently had just changed management) has an inviting menu & is very reasonably price. That staff also delivered excellent customer service. Perhaps it was because I was not expecting anything exceptional when I arrived at the AirLink, however, I can still not quite stop marveling at how nicely appointed, well staffed, and well run it turned out to be. I would definitely return if I am ever passing through Heathrow again.

    « Pleasantly surprised »

    The hotel has recently been renovated to a good standard. Beds comfortable, tea/coffee ( no Earl Grey tho)!!!Shower and Bathroom are all good quality. Parking on site (chargeable)Exceptionally pleasant and approachable staff. Nothing was too much trouble, especially the barman.The owners were present and recommended some of the local Tibetan dishes which were lovely especially the "Momo". There has been a lot of attention to detail here.. Ideal for Heathrow airport.

    « Great value for money »

    Booked this place last minute. A nice greeting when walking in, the room was spacious and comfortable. Nice size Tv and bathroom room and thanks to the gentlemen staff who lent me umbrella when it was raining. Would book again.

    « nice hotel in Hayes »

    I stayed 1 night at the Best Western Airlink Hotel. Upon arrival I received a warm welcome by the receptionist and the general manager. As the hotel recently rebranded as a Best Western hotel, I recevied a Best Western celebration muffin, which was a nice gesture. The hotel is well maintained and the room was modern and clean. I was especially happy about the spacious bathroom and the good night's sleep in the comfy bed. The hotel is quite near to the train station of Hayes & Harlington. The train ride to London Paddington takes some 12 minutes only. Hence the hotel is even a good location for sightseeing tours around London. The receptionist perfectly assisted me by planning my trip to Big Ben and the Tower of London. Hayes itself is a pleasant place offering numerous restaurants and bars at night. I would like to express my sincerest thanks for the excellent stay and I will definitely return.

    « Good Location, Great Staff »

    We spent 2 nights at this hotel. The rooms are nicely renovated, the front desk staff are wonderful. Bryon went above and beyond to help make our trip special. The breakfast is good . If I have one negative comment it would be the dining room needs help. The food is only ok, definitely catering to the Indian clients. The servers need training, except for the one older fellow, he seemed a little more knowledgeable. The location is great, close to the airport. I recommend this hotel.

    « Ideal for Heathrow »

    We were meeting friends arriving at Heathrow. This hotel is a 10 minute taxi ride from T4, it has on-site parking (limited, cost £10 overnight) and is very reasonably priced if booked in advance. The shops in central Hayes are within easy walking distance. All staff on Reception were friendly, helpful and efficient. We had a room on the ground floor fronting the street, but it was well soundproofed and comfortable. The room was very compact, but clean and equipped with all the usual amenities you would expect. The only improvement I could have wished for was a walk-in shower, as I have mobility issues. There was a restaurant, next to Reception, which we didn't have the opportunity to use, but it looked attractive. I wouldn't hesitate to book again for Heathrow arrivals or departures.

    « Excellent Hotel for Heathrow Travellers »

    This is a great hotel for Heathrow travellers. Very clean, comfortable and modern rooms, only a short train or bus journey from Heathrow. Cheaper too than some of the "airport hotels." I will definitely stay here again when flying from Heathrow.

    « Nice Hotel »

    I had a good stay in Airlink hotel, Aftab is a very friendly receptionist and very easy to get on with. He has guided me on transportation and nearby places...Clean room and close to lot of Indian restaurant ....Everything is as describe, a very peaceful place to stay...

    « Loved it, however check in a little slow »

    A friend and i stayed over night as we had to be somewhere close by the next day and couldn't be bothered with the rush hour traffic driving into London early in the morning. Reception area was very nice, and lovely décor throughout. Receptionist was freindly, however did take him a while to get us checked in. Was asking questions if we had paid ect, when reception should already know this. Room was very nice and spacious, had everything we needed and the beds where very comfortable. Was also very clean Shower was very nice and big, bathroom a little on the small side, but i think the big shower makes up for that. The only hotel service that we used which cost us £10 to use, nothing major and it is also CCTV covered. Will certainly return if we are in the area again.

    « Excellent Choice »

    My review is based on two criteria. 1. my impression of the hotel and facilities and 2. the personal experience which resulted from my having had a heart attack while a guest. The hotel is new and very clean comfortable and affordable . It is close to Heathrow and an excellent choice for travelers. Bonus of a full English breakfast rather than just the usual muffin and fruit. But more importantly, the help and kindness I received from the staff especially the manager Ishan Karu. Who went above and beyond to take care of everything when the paramedics took me to hospital directly from the hotel. Service like this is priceless when you are far from home and alone.

  • 5
    « Loved it »

    This place was a very pleasant experience. It's very clean and convenient, and the staff were wonderful. The man at the front desk named Aftab Khan was incredibly helpful and positive. My husband and I enjoyed staying here and if we come back, we will definitely stay here!

    « Over night stay »

    Very good hotel very pleasant girl on reception (Merilyn) she could not have been more helpful. Rooms had everything you needed even usb sockets combine with power sockets clean and tidy and although I had a front ground floor room there was no outside noise. Breakfast could have been better bit more heat in the food. Would I stay again. Yes

    « Amazing Hotel and Wonderful Customer Service »

    I have the privilege to stayed at this amazing hotel, its a 3 stars hotel but very modern. The room has all the necessary items fridge, air dryer, air condition, 45inch tv, car park and storage to keep all my family bags also safe to keep my important documents. As I travelled for both personal and business, I have been at a lot of hotels majority 5 stars and budget hotels but I can proudly say this hotel is value for money and the staffs are exceptional. I found myself re-booking this hotel anytime I'm in town because of the customer service compared to any great hotel. My little daughter loves this hotel greatly and she prefers to the most nearby hotel along Bath road. From the check in the staffs always give an exceptional service and always happy to help any time of the day, also happy to ask you if you need anything. It was nice to meet staffs that are happy to do their jobs and goes out to there ways to help occasionally. over times I had witnessed the wonderful staffs - Bryan, Silvio, Marilyn, Vivek and Carolina. I want to state this to anybody reading this post and you're considering booking this hotel - 'don't hesitate'

    « Newly renovated, nice room, good breakfast n pleasant staff »

    Stayed for one night upon arrival at Heathrow. It's not that near to the airport as even our Uber ride took like 10-15 minutes? But no worries abt that. THE GOODS 1. 24-hour check in 2. Very pleasant staff 3. Lift ;) 4. Beautiful room (quite spacious but not huge) 5. Kettle n coffee/tea making facilities 6. 4-wall plugs (or was there three?...) 7. Clean toilet n good shower 8. Has a bathtub!!! (Tho i didn't use it) 9. Breakfast is very good (scrambled eggs, low fat yogurt (tho i prefer the full fat stuff), hash browns, sausages, toast, coffee/tea/juice... owh... bulls eye eggs, some stir fried veggies) 10. Nearby to Hayes Harlington train station 11. Seems like a safe neighborhood THE BADS: .... can't think of anything, yet. :p owh!!! One thing. Booked thru Agoda (thru TripAdvisor). Wanted two single beds. Ended up with a room where the singles were combined to form a big double bed.

    « You get what you pay for »

    Basic, but fully equipped clean hotel in a good location. I was given a room with no windows without warning which wasnt a problem as I was only staying one night. Might be worth double checking what your booking especially when doing it through 3rd party sites. The only other thing I might mention is that after 9am it became considerably louder so sleeping beyond then would have been as issue had I not had to be up anyway.

    « Terrible customer service »

    Stayed yesterday. Staff at check in didn't seem to know what they were doing. Room ok. Woken by fire alarm at 6.50 this morning. Went down to breakfast. Food cold and sausages overcooked and dry. No staff around to complain to. When we went to check out rang the bell at least 10 Times. Girl only came out when the phone started ringing. She didn't even look at us until we eventually interrupted her. When I said the her customer service was not brilliant she just looked at me. Never going back.

    « Beautiful clean hotel, very good stay. »

    Better than a London city hotel, this was our second stay - will always stay every time we visit London. 15 minutes from Heathrow airport and all request was made with no hesitation. Checked in to a new large room. Very clean modern and had all 5 star hotel service. Thank you Karolina for helping me when I was not feeling well, Really appreciate, pls pass my sincere thank you to all your team for looking after us during our stay. See you back in December.

    « Very friendly customer services »

    This hotel is 10 mins walk to the train station. 20mins to the airport. The staff are helpful, especially the Italian boy Silvio. Hahaha. Very nice to meet you. ?????? ????????????????????????????????? ?????18??????????50???????????

    « A really, really good hotel close to Heathrow Airport »

    This hotel is northeast of Heathrow Airport, so is not on the flight path. This makes it ne of the quieter places to sleep around Heathrow. It is a few miles away from the airport, and I arrived by car in the dark. You really do need a good map or sat nav to find it easily. The hotel is now in partnership with Best Western, but there were no Best Western signs. It was lit up by deep red lights all the way around the building. There is a small parking lot which is locked at night - they said it was 10 pounds per night now. I elected to park in the city car park right next door, which is free from 6pm to 8am. The hotel is only a couple of years old, and I was amazed at the quality of the construction, the fittings and the furnishings. It really is a very luxurious place to stay. The room was large, and the bathroom huge. I was very impressed with the solid wood doors and solid wood furishings. Very stylish and modern. The result is that the sound roofing is very, very good, so a good night's rest is assured. Good wifi reception and very helpful staff to. I did not stay for breakfast as I had to catch an early flight, I would definitely recommend this hotel over all the overpriced hotels closer to the airport.

    « Super Unhelpful »

    I booked this hotel via a website, The Photo is flattering and when I turned up I had to check it was the right place, The Receptionist was stone faced, miserable and not very helpful at all. My Booking had not worked and even though i had a printed off voucher and an email confirming it and the agency called the hotel when i was there the answer was " we don't have any rooms there are other hotels why not go to them" . I will be in this part of the country every week for two days for the rest of the year so that is a lot of money that this place is never going to see. They also charge parking that was not on the site either... if this is Best Western then its not a great advert for the brand

  • 4
    « Great place and great staff »

    The property was located is in the midst of a vibrant & diverse community with lots of shops, restaurants & stores in walking distance. Great staff, particularly Bryan & Silvio made the stay even better. The room was very comfortable and cozy. Make sure to catch the heathrow connect trains for a cheap way to get to & from the city center.

    « Excellent value - lovely new rooms, secure car park »

    I stayed here to attend an evening event in London, and chose this hotel because it had free parking. The car park is secure - after a certain hour (not sure when, it was locked when I returned from my evening out) the car park gates are locked - which is reassuring. The receptionist came out and unlocked the gate for me promptly, and stayed until I parked my car. This is reassuring. The room was really nice - good quality furnishings, obviously very new, stylish, and I had a great night's sleep. I didn't sample breakfast in the morning, so cannot comment on that, but breakfast was included in my rate. I will definitely stay here again - I would expect to pay more for this hotel.

    « First restful stop before the big city »

    It's what you'd expect of an airport hotel, but exactly what you'd need after a 12 hour flight. If you're taking public transportation it can be a little out of the way from Heathrow, but I can't think of better way to get to know English public transportation. A short bus ride from the airport to a train and very short walk from the train station. It's not too difficult a trip with luggage. Just keep in mind that at the train station there will be stairs with no elevator so be prepared to carry what you bring. It shouldn't be too far a drive in a taxi. My travel buddy and I stayed the night here before we started out month long study abroad program and we're happy to have full sized beds and a good sized room and clean modern bathroom before we went to live in a student hostel. Sheets and room were clean. The room has a nice big TV and is safe. We arrived early and were able to have our bags saved while we explored Hayes, and even found some good pizza too! They also offer a free continental breakfast (juice, coffee, pastries, and yogurt) which was really simple but a good start to a morning of moving from one hotel to another. The hotel is located near a grocery store and a short walk into the main part of the town where we found a 99 pence store and a McDonald's. I won't recommend this hotel for your actual stay in London because of how far from central London it is, but it's an ideal location to either start your trip or end it because of the proximity to the airport and to public transportation.

    « Short but nice stay »

    Just looking for the least expensive place near the airport but very glad I found this place. It has a nice staff and accommodating staff. Clean building with good wifi. The shower was very nice which is important when traveling. Close to the airport (15-20 min bus ride) but since it's not actually at the airport, there are restaurants and things near by in the neighborhood.

    « Disappointed »

    This hotel is fairly new but have taken short cuts and used builders that have no sense. The curtains looked good but how do you pull them when a bracket in the way. Food all Muslim. The area was not good if you are non Muslim. All cafes bars and eateries where Muslim. Very good area if you are a Muslim but not for me.

    « Newish hotel, bad location »

    Part of a group staying overnight. Outside appearance good. Room looked good, clean. Bathroom spotless appearance. However, we had no hot water in the evening, although there was some the next morning! The breakfast was not very good, hot food poorly cooked, looked as if it had been under a hotlamp for quite a while. Not a vast amount of cold stuff to choose from. Our bedroom faced the road and we found there was a lot of noise, from Heathrow Airport, and lots of street noise from locals. All in all, a disappointment for us, after a long day of travel.

    « Good value Heathrow area hotel if you don't mind the bus ride. »

    We used this hotel for an overnight Heathrow layover. It's about a 20-25 minute bus ride on Route 140. Very nicely decorated and furnished contemporary spacious room. Nice breakfast. Very pleasant and helpful staff. Bar and restaurant being renovated as it is being turned into a Best Western, I believe. Hayes town center a block away, where there are shops, restaurants and pubs. Would stay there again, for an overnighter.


Venir à l'hôtel ...

Toutes les directions

Depuis : l'aéroport de Londres Heathrow. Rejoignez la M4 en direction de l'est vers le centre de Londres. Quittez la M4 à la jonction 3 et suivez la Parkway/A312 vers Bilton Way à Hayes. Rejoignez-Pump Lane. Le Best Western® Airlink Hotel London Heathrow se trouve à environ 500 mètres sur cette route, sur votre droite.