SureStay by Best Western Glendive Yellowstone River

On August 29, 2026 my wife and I booked an ADA hotel room with a roll-in shower and a bench seat at the SureStay by Best Western in Glendive Yellowstone River located at 2000 N Merrill Avenue, Glendive, Montana. We specified that we would be arriving at the hotel later that day and we would check-out the following morning. We paid an extra $11.24 so we could cancel the reservation if necessary. We were told that the room would be available by 3:00 p.m. that day and we received confirmation of the booking at 11:59 a.m. We arrived at the hotel a few minutes before 4:00 p.m. that day and my wife walked alone to the front desk to check-in while I waited in our car. My wife was informed by the receptionist that the room we had reserved had been given to someone else and that the hotel had no other ADA rooms available. When my wife requested a refund, so we could find an ADA room in another hotel, she was told that a small clause in the reservation confirmation specified that in order to qualify for a refund we would have had to cancel the reservation by August 28 (the day before we had even made that reservation) and if we did not accept a regular (non-ADA) room we would be charged for a room anyway. Although the manager urged the receptionist to offer reasonable compensation to address the error, as an added insult, the receptionist refused to offer compensation for the non-ADA room, saying instead that the new room was an “upgrade” because it had two queen-sized beds instead of just one. When my wife recounted what the receptionist had said I immediately responded that to me a room without a usable bathroom was NOT an upgrade. We reluctantly and under protest were forced to accept that non-ADA room. When the owner of the hotel came to our room because of this issue, he blamed Booking.com for the error. I informed him that since the toilet in the non-ADA room was too low and had no usable grab bars, it would take all the strength my wife could muster just to help lift me up off the toilet. The hotel owner did not offer any useful remedy or compensation. He simply said he was sorry and left. (For reference, I am 6 feet tall and weigh 210 pounds and my wife is 5 feet 2 inches tall.) Although check-out was at 11:00 a.m., my wife and I woke up around 6:00 a.m. the next morning after a bothersome and uncomfortable night, and we left the hotel by 7:15 a.m. It was a terrible experience for us both. Dr. Nicomedes Alonso III

We needed a place for sleeping and hitting the road. We gonna single queen room. It was small and clean and fit the bill. Wall air conditioner. We were quite late arriving and the Trip Advisor confirmation had said we couldn't check in after midnight, but it was fine. The desk clerk was very friendly and helpful and said someone was at the desk all night. Coffee was pretty good. Didn't have the rest of breakfast. No counter space in bathroom. Wood floors in room are nice.

Front desk employee very welcoming and gave many helpful tips to the area when checking in. Nice size room. Small bathroom. Sink counter had just enough room for the soap. Quiet night stay. Breakfast fare was simple; waffles, 2 cereal choices, bagels, muffins.

I would have gave this place 5 stars but I've never ever been treated like “Candy” treated us at check-in. She told me I didn't have the right loyalty number. She said “I can absolutely guarantee you there's no way that's your number!” So I gave her our email, which she had trouble trying to put in and that aggravated her. So when she pulled it up I asked her what our number was? Which bothered her even more, because I was trying to write it down and she had to repeat it a couple of times to me because she was reading it so fast. I had the right number but without the standard 600663 before it. I even said “it's probably the 600663”which is a standard for BW rewards numbers. I've had the same number for 26 years. I know my number. We are Diamond select and she said we weren't. She only wanted to argue with me OVER EVERYTHING. She wanted to argue over the price I had online through BW, the loyalty number, our status basically the entire check in and she literally tried to make us leave several times. She was a very nasty person! She said “I'm tired of this you guests have beaten me up for weeks”. We only stayed the one night. She couldn't even be nice for what should have been a 5 minute check inn. Who tries to turn down money and run business away? I looked at a bunch of hotels online and thought they had a pool and hot tub, so I asked does it work and she threw her hands up and rudely said we don't have one, and that's it you need to leave! I tried to say “I must have looked at a different hotel or it was a Wyndham”. She said “what does Wyndham have to do with us? She repeatedly tried to get us to leave and even had my husband mad at me because I usually do our check ins and don't have any issues. But because of those simple questions I asked he was afraid she wouldn't let us check-in. So I literally had to walk outside so she would agree to check us in. If I were the owner I would fire her immediately!! She has no business in customer service. I was ready to walk but my husband was so tired from driving, radiation treatments, and there were extremely high winds with bad weather coming in, so we just needed a place to stay. He was now aggravated because of her and I was told to walk outside and he would have never treated me like that because at that point you had to beg her to let you stay. I wasn't rude at all but she was! Her clothes were dirty looking, she had a weird haircut and what hair she had was bright pink! I would have expected more from a BW representative! She wasn't at the front desk and we stood there for about 5 minutes before we realized there was a paper on the counter telling us to call a phone number for help to check-in. No one was there to great us!! On checkout there was a gentleman there and I told him what happened and he should look back on the cameras to see it and I hope they have sound! I know they've had to of had problems with her before! I've never encountered someone that defensive and aggressive at any hotel across the United States or anywhere else for that matter. Our one night stay paid part of her paycheck but we won't be paying it again unless she's made to leave! So if you see her save yourself a headache and walk out! The room was very small. but clean and updated, the bed was comfortable, but there was only one nightstand so I had to set my drink on the floor next to me. We didn't get our free loyalty upgrade from a single Queen room to a King room and it was literally the same price online on the BW website. I'm not even sure if we got our discount for senior, AARP or AAA. very disappointed!

If you stay during spring summer into early fall, staffing is better than winter. Otherwise expect less staff assistance and house cleaning as owners limit staff to , 2 12 hour shift, x 7 days a week for all guest needs. Breakfast i the same daily with non protein foods available. Management staff is not available all of winter, and parking lot is not plowed if snow. Housekeeoing is not available during winter. Heating is laxed as the boiler system does not work. I advise staying elsewhere during winter.

This place is close to the highway and easy to find. We were greeted by a very friendly night clerk who took care of our first floor request. Our king room was very clean, the bed was comfortable, the shower hot with good pressure. My only "complaint" is the other side of the bed doesn't have a table or light, and no outlet. Their breakfast had waffles, yogurt, fruit, breads, coffee and juices. The morning clerk was also very friendly and was already cleaning the floors, even though the place looked nice. Definitely recommend!

We booked last minute while on a cross country trip. We arrived after 8pm and were pleasantly surprised at how nice the hotel was. The staff was awesome, everything was clean and breakfast was nice!

small & mighty - secluded off highway. friendly staff. clean & comfy. fun breakfast bar. most places were full. i called Tony from around the corner and he was wonderful. we are blessed.

Convenient location near highway making getting here easy. Room and bath are clean and neat. So far a very comfortable stay. Candy at the front desk was delightful. Helpful and quick to get us into our room. Had a BW gift card that needed to be applied and she took care of without complaint.

The staff was very friendly and accommodating! Evan, who just got this job checked us in and was great!! The room was small, but everything we needed and very clean. It was within walking distance of the dinner and very close to our meeting venue. Thank you!

Older reviews don't count as this place has been mostly redone. Great bed and pillows. Tons of electrical outlets incl ubc ports. Everything freshly painted. Bathtubs as newly tiled. Why would I stay at th expensive places when this is so good?

Stayed here in August 2024. Booked and paid through trip advisor but when I got home from vacation. I realized the hotel also changed me for the room. After multiple phone calls and emails with this hotel and Best Western Corporate. I was told that they could not reimburse me for the room. I will not be staying at this hotel or any Best Western again. An absolute disappointment.

Old and outdated. Room was very small, few outlets, poor tv, and was missing toiletries. Anyone that gave this place more than 2 stars has been living in a third world country. At least the bed was comfortable and the price was right. The front desk person was difficult to understand