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Best Western Hotel University Inn & Suites, Forest Grove

4.5/5  - basé sur 430 notations.
3933 Pacific Avenue, 97116-2225, Forest Grove, United States - Voir l'itinéraire
Best Western University Inn & Suites - Façade Best Western University Inn & Suites est idéalement situé dans le centre de Forest Grove. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

À quelques kilomètres Portland, notre hôtel de Forest Grove permet de s'évader pour profiter de la beauté du grand Nord-Ouest. Du parcours de golf de Pumpkin Ridge à la l'Université du Pacifique, beaucoup de raisons justifient un séjour dans notre hôtel de Forest Grove. La région de Cornelius dans l'Oregon est réputée pour son grand air, et les activités de loisir y sont très nombreuses. Rendez-vous au parc d'attractions Tree To Tree pour des vacances en famille inoubliables ou sur le parcours de golf local de renommée internationale pour des après-midis de détente. Les vignobles et les caves de la région sont également des attractions incontournables. De par sa proximité avec l'Université du Pacifique, notre hôtel de Forest Grove est un endroit privilégié pour les étudiants au budget serré qui souhaitent profiter d'équipements propres et d'un bon rapport qualité/prix. Beaucoup de mariages et d'événements ont également lieu dans le secteur, et nous sommes heureux d'accueillir des groupes pour rendre ces journées très spéciales aussi agréables que possible. Hagg Lake est très prisé pour le canotage et la pêche. La Warrior Dash, une course épique, se déroule également près de notre hôtel de Forest Grove. Hillsboro offre tout le charme d'une petite ville. De Banks à Gaston, nous sommes le dernier hôtel avant la côte. Si vous souhaitez la découvrir, vous n'êtes qu'à quelques heures de la côte de l'Oregon, qui vaut bien une journée de voyage. Les compagnies locales telles que Henningsen Cold Storage Company, l'Oregon Department of Forestry (ODoF), Intel et Via Systems envoient souvent des employés dans notre hôtel de Forest Grove. Wilco, Bentley Cabinetry et Par Lumber font également partie des entreprises locales très connues qui nous envoient des employés en déplacement. Si vous êtes en voyage d'affaires, vous pouvez compter sur nous pour rendre votre séjour aussi agréable que possible. Avec sa piscine intérieure, son bain bouillonnant et son sauna ouverts 24 heures sur 24, notre hôtel donne la priorité absolue à votre confort. Réservez une grande chambre impeccable et spacieuse au Best Western University Inn and Suites, nous nous chargeons du reste !

Best Western

Hotel University Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 430 voyageurs
Note attribuée
Excellent
227
Très bon
137
Moyen
42
Médiocre
17
Horrible
7
CONSULTEZ LES AVIS POUR
En couple En couple
71
En famille En famille
225
Escapade entre amis Escapade entre amis
16
Professionnel Professionnel
89
Voyage solo Voyage solo
21
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Bachelorette Party"

5
02/12/2018

We had a really amazing time! The breakfast was really nice and the staff treated us all really well! The room was nice and clean and the room was a nice size! The pool and hot tub were high really nice and we enjoyed ourselves for sure! I would recommend staying here if you need a hotel near Forest Grove!

Freedom825954, General Manager at Best Western University Inn & Suites, responded to this review
On behalf of our team at Best Western University Inn & Suites, Forest Grove, Oregon, I would like to thank you for letting us know about your stay at the property. Glad to hear you enjoyed our full hot breakfast and 24 hours pool , spa and sauna. We appreciate your business and looking forward to your return. Sincerely, Shalini

"LOVE this property!"

5
25/10/2018

My second time here and am now a BW University cheerleader. First of all, shoutout to front desk clerk Melissa who is the sweetest young lady ever; bright smile and great welcoming attitude that can't be beat. I had to arrive one day earlier than expected and Melissa gave me a call when the room was ready (earlier than my expectations). I am actually still here (a week stay) and just loving it. Close distance to Pacific University, which I needed, more than ample parking, CLEAN room, excellent housekeeping staff, laundry room great, nice pool/jacuzzi, and WONDERFUL breakfast with the most accommodating staff (love those ladies). I'm coming back very soon and consider these ladies as friends. Thank you, BW!

Freedom825954, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are waiting for your return.. Melissa is indeed star of our property and thank you for recognizing the same. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Shalini P General Manager

"Best in Forest Grove, OR"

4
21/09/2018

The hotel room was very large and clean. This hotel has large in door pool with a very clean Hot Tub! The cookies warm and fresh! The Oatmeal cookies were especially tasty. It was recently remodeled. It has very comfortable chairs.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Dear Guest for choosing Best Western University Inn & Suites for your stay. We are looking forward to your next visit and thank you again for letting us know about our stay.

"Very nice"

4
18/09/2018

No worries here. This is a nice property. Clean and comfortable. Breakfast had a lot of variety and all tasted good, and staff was pleasant. I would definitely stay here again. I recommend it. Room was very well taken care of.

"Believe Everything You Read, Not What Someone Tells You"

3
13/08/2018

First off, let's set the record straight once and for all: this property DOES NOT have an elevator. And, according to the “help,” it never has. Never will. In fact, we had originally booked the second floor/elevator side of floor with the promise, by the manager (Shalini) whom we spoke with on the phone and who refuted every other T.A. reviewer for this property, that they had an elevator available for guests. As you can imagine, we were relying on that elevator to transport our four large duffels and various other items (coolers, backpacks and so on) and when we learned from the desk clerk there never has been an elevator there, well, we felt deceived. Which is a politically correct way of saying we were lied to. Yes, the rooms were just fine ( beds were comfortable for sleeping), the breakfast buffet the same, but to fib about the availability of an elevator when we asked about it directly, especially when we had agreed to reserve a second floor room, was troubling at best and disappointing at worst. On balance, our stay was fine, but in the future (and perhaps thanks to this review), they will no longer represent they have an elevator. If you intend to book a room here and you don't want to carry your belongings too far, get a first floor room or find another hotel. We posted a photo of the steps/stairs you must take to the 2nd level with our review here on TA. You'll thank us later.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize once again for no elevator in our property but we do have certain room types and its on first floor. Those rooms can be reserved by calling hotel directly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-992-8888 or 888-278-7033. Sincerely, Shalini General Manager Best Western University Inn & Suites

"Visiting Portland area"

4
20/06/2018

The hotel is very nice, clean, friendly staff, and complimentary breakfast. It's kind of a drive from Portland but we weren't needing to be very close to the city. It's near a lot of fast food restaurants and stores if you need groceries or other supplies.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Rachael for staying at Best Western University Inn & Suites and letting us know about your stay. We appreciate your business and looking forward to your next visit.

"Clean, friendly staff but expected more"

3
13/06/2018

I was in the area for a one week workshop at Pacific University and, being well past the days of staying in a dorm and sharing a bathroom, I was looking for a hotel. It is close to Pacific University, clean and friendly staff, but I was expecting more - perhaps an elevator and lights by the bed. There was an outlet to charge my cell phone overnight once I pulled the bedside table out from the wall. I did like the microwave and refrigerator in the room but housekeeping was a bit stingy with the toilet paper. The setup is that 2 rolls were mounted in the bathroom but previous guests had used both of them down to 1/4 inch or less on each. I didn't discover that until about 1 a.m. so got dressed again and went down to the desk and asked for another roll, knowing that probably wasn't going to work for me. I had both rolls off and housekeeping remounted both of them while I was gone the next day - yes, the one with about 1/4 inch or less, they kept in the room and didn't leave a spare. Additionally, this is a pet friendly hotel but I'm not certain what the rules are for pet guests as one night, I had a dog barking for a solid 1/2 hour.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Kathy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team of Best Western University Inn & Suites, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We assure you, our team will working on all the areas mentioned by you in the survey to ensure we provide you with better experience during your next stay. I hope that you will consider staying with us again .

"Hotel"

5
16/05/2018

Excellent Hotel and Service. The staff was very friendly and helpful. The rooms were clean. Overall, I was very happy with the room and amenities for the time I stayed in the hotel. I definitely recommend this hotel to everyone.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear alz4, Glad to hear about your stay at Best Western University Inn & Suites, Forest Grove. Thank you for your recommendation. Highly appreciate it on behalf of Best Western team. Looking forward to your next visit.

"Forest Grove Best Western is Great"

5
28/04/2018

The Staff really listens here. I called WHILE ON ROUTE.....no preplanning.....but they made it happen. My mother needed a Handicap Room on the main floor and we stayed over a weekend. The drive to the Oregon Coast is pleasant from here. JC

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for staying at Best Western University Inn & Suites and letting us know about your stay. Happy to hear that our staff was able to accomodate your needs and made it comfortable. Looking forward for your next visit.

"Loving it!"

5
22/04/2018

Can I just say that Melissa at the Front Desk is totally remarkable? This is my third stay at BW and it really does feel like home. This property is clean, spacious (including the parking), safe, and welcoming. Caveat - the beds are so comfy and soft that you may miss breakfast because you'll love sleeping in. All BWs should run their property like this one - it's reasonably priced and takes care of their guests. I'll be back very soon to see the staff whom I consider friends now!

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Aloha Malie, We appreciate you taking out time and letting us know how we are doing at the property. Glad to hear our staff are doing their best to make everyone's stay comfortable at the property. They are indeed true treasure for the company and thank you for recognizing the same. Thank you for staying with Best Western University Inn & Suites during your visit to Forest Grove. Looking forward for your next visit. Sincerely, Shalini

"Good Stay"

4
19/04/2018

Best Western Employee Angela made our trip easy. She was so very helpful and human! Rooms were clean and comfortable, amenities were very nice for a smaller hotel. Will stay there again when I'm in town.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Holt, We appreciate your business and glad to hear Angela was able to make your trip easy. Housekeeper's will be happy to hear about room being clean as per your expectation. Come and see us soon. Sincerely, Shalini

"reliable"

4
15/04/2018

some construction going on but not a factor. Great help working there, very friendly and willing to help. The pool was nice and room was fine. Guest computer was out of service, but counter clerk helped get my boarding pass.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi zterrell, We at Best Western University Inn & Suites strive for superior customer care and glad to hear that we were able to do that for you. Highly appreciate your gesture of understanding the situation of refinishing the sauna room during your stay. Looking forward for your next visit. Sincerely, Shalini

"One of a kind Best Western- 10 Star Service!"

5
02/04/2018

From the service to the amenities, my experience was above and beyond any other experience I have had at the brand before. The rooms were clean, the staff was professional, and breakfast was delicious. I had my doggie with me and I was very impressed with the facilities and the pet policy. I will be staying at the Best Western University Inn and Suites again when I am in the area!

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Nancy, Thank you for completing the survey regarding your recent stay at our property and Thank you Nancy for 10 Star service rating. On behalf of our entire team, I would like to thank you for the business at Best Western Univeristy Inn & Suites as we strive every day to provide a superior customer experience to every guest we come in contact. Glad to hear we were able to do that for you. We will be looking forward for your next visit with us and we will have dog treats waiting for your dear one. Sincerely, Shalini

"Be aware - pets are allowed and inappropriately put on the 2nd floor & other issues"

2
01/04/2018

We stayed her for our first time, and ultimately its a very "average" Best Western - a few flaws though. Location - just east of downtown Forest Grove - but too far to walk to - so location lacks as you must drive to get anywhere. Also, rooms in back overlook a trailer park (with a few barking dogs). On check in we saw people with dogs and asked for a quiet room - so were put on 2nd floor (no elevator). However, people across the hall had left a dog in their room that was barking excessively. I contacted the front desk who stated while they don't usually put animals on the 2nd floor they did this evening (which means they probably do it often). It was so bad we were moved to a "Suite" (which is the same exact size as a regular room - just a different layout and IMO pretty poor design (no window in sitting area - all lights are florescent) so wouldn't rec'd paying for it. So kudos for front desk agent trying to fix it, but it shouldn't have happened in the first place. Breakfast was typical generic morning buffet found in all BWs. Parking free and plenty. Pool indoors with jacuzzi - but not overly appealing. Gym laughable - 2 machines squashed into a large closet size space.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western University Inn & Suites we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. Once again I apologize for all the inconvenience caused due to dog barking next door. Thank you for letting us know about the situation so our team could move you to different side of building. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Shalini General Manager

"So much to like about this hotel, BUT...."

2
15/01/2018

The staff were nice, the breakfast was great - especially the biscuits and gravy, and the beds were comfortable. I like that there is an electric outlet by each bed for charging devices and that there is no limit to the number of devices you can have on the Wifi in your room. The parking, WiFi, breakfast, and coffee in the room is all included. Plus coffee and tea available 24/7 and cookies available after 4pm. These are great things. However, there is no elevator. So be mindful that you are taking the stairs with all your bags. But the worst thing is that when I pulled back the covers on the bed I found a long black hair. At first I thought it could be the person's who made the bed. I did not call to ask for the sheets to be changed or tell any staff member about it. But then the next morning when I went to shower, I found two more long black hairs on the shower wall. I have very short brown hair and had not use the shower yet. So then I started wondering whether the shower and tub had been cleaned and if the sheets had been changed. This left me with a bad feeling about this hotel. I can forgive a lot but not lack of cleaning. Also, I was thinking of commenting about how great the breakfast was anyway, but when the breakfast ambassador tells you that they get a $50 bonus from the company if you mention them by name, it looses its shine. I'd be ok with a slip of paper being handed to me at check in telling me about the bonus if I receive great service. But when the person hands you a business card with their name on it when they tell you about the bonus, I feel it is more a solicitation. I'm not sure I would stay here again not knowing if the rooms are actually cleaned.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Janet Chance, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely, Shalini Patel General Manager Best Western University Inn & Suites

"Thank you Pam and Sarah"

5
10/01/2018

We had a wonderful stay. The room was great. Their was a small hiccup with a rude guest in the breakfast area and the staff handeled with the utmost professionalism. Thank you again Pam And Sarah. I would highly recommend this hotel....

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Renee for letting us know about your stay. Glad to hear Pam and Sarah were able to control the situation and highly appreciate your recommendation. Looking forward to see you again. Sincerely Shalini

"Convenient Hotel"

5
04/01/2018

This hotel is quiet, with friendly staff. The location is convenient. Even though I didn't use the pool or jacuzzi this time, I have on past stays and enjoyed them. The rooms are comfortable and quiet.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Bill.

"Great guest service"

5
03/01/2018

The housekeeping staff were amazing, they would come later in the morning so our children would not be woken up, always checked in when they saw us in the halls to see if w needed anything, and offered to make waffles when the breakfast room ran out. They were truly great.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Sarah, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Shalini

"Very satisfied"

5
25/12/2017

We stay at the Best Western in Forest Grove, OR several times a year while we are visiting family. It is always comfortable and the staff are customer oriented. From the time we arrive at the front desk to the time we check out, everyone is friendly and courteous. We enjoy the pool and hot tub. Rooms are quiet for the most part and the beds are extremely comfortable. It is a nice home away from home. The breakfasts are a step above the ones we typically get at hotels, and the attendant is always prompt and greets us like old friends. It's also nice to have coffee and cookies available in the afternoon when we arrive. Overall it feels like a well managed hotel and I would highly recommend it to anyone traveling to Forest Grove.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Pamela for such a wonderful words. Your business is very important to us and we value your feedback. We hope you will come back to your second home soon. We appreciate your loyalty to Best Western in Forest Grove. Sincerely, Shalini

"Very nice accomodations"

5
23/12/2017

We stayed at the Best Western in Forest Grove and had a pleasant stay. The staff were friendly and helpful without seeming phony. The hotel is close to many shops and an easy drive to the coast or Portland.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Ronald, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback and we appreciate your loyalty to our brand. Sincerely, Shalini

"Family trip"

5
22/12/2017

We traveled to Forest Grove to visit family. The facility and staff were excellent. They even upgraded the room for nothing. How cool is that. I loved the sugar cookies and the bed. We will stay here in the future.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Jim , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Shalini

"Great place to stay, great service and reasonable price"

5
20/12/2017

Excellent guest service, clean and well furnished rooms. An overall great place to rest during your travels. Melissa at the Front Desk made sure my stay was as seamless as possible. The rooms were really well set up and clean.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank You Kim for letting us know about your stay. Melissa is indeed great asset to our company. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience . We hope you will come back and see us again soon. Sincerely, Shalini

"Best staff ever!!"

5
15/12/2017

This Best Western is with out a doubt one of the best I have stayed in! The staff is there reason for their success! We have stayed here multiple of times aver Holidays to visit Family in the area and are always very satisified with the Hotel and the service. Everyone should give it a try when visiting the area.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Carolyn.

"Where's the elevator?"

5
11/12/2017

Staff was fantastic and the hotel is nice, but there is no elevator. If you don't want to carry your luggage upstairs (literally) ask for a room on the first floor. Getting out of the parking lot can be a little tricky due to traffic.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for letting us know about your stay at the property and looking forward for more. Shalini

"Much better than expected!"

5
08/12/2017

This was a very last minute stay so ended up at BW University. I had been told by several friends not to expect much from this property and was forewarned about no elevator, but was also told by other acquaintances that despite that, this hotel was great. So I was and am pleasantly surprised (I'm still here!) to find a clean, large hotel with decent amenities. Parking is ample and safe, well lit lot. Front desk personnel are nice and welcoming; it's so small that you feel safe as the front desk can see who comes & goes. I have a room on the second floor and it's large, overlooking the parking lot (this isn't a resort, folks). For the most part, it's quiet - the hotel can't be responsible for loud talking outside the door so other than some inconsiderate guests, I have no noise issue at all. Beds are comfortable and fresh, as is bathroom and its amenities. The tub is great! Deep, hot water, great pressure! Haven't done breakfast yet, but will do tomorrow. So it's safe to say I am very happy to be here and wouldn't hesitate recommending BW University.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for Recommendation. Appreciate your business. Shalini

"Nice stay at Best Western"

5
03/12/2017

Very Clean. Helpful staff. Breakfast was fresh and hot. Bed was very comfortable and the pillows were awesome - firm but comfortable. Check in and check out were smooth and speedy. Staff were friendly but not intrusive and respectful.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi William Thank you for letting us know about your stay. We highly appreciate your business. Looking forward to see you next time. Shalini

"BW stay"

4
25/11/2017

All went well except for the call for reservations ahead . There was a mix up on which floor was needed for my wife. I will be sure to make sure the reservation needed will be clear next time. The over all experience with Best western has been good.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Bill, Looking forward for your next visit. Shalini

"Wish all our overnight stays were as nice as this property. Very impressive staff and amenities."

5
22/11/2017

The breakfast was of great quality and Kelly's personal attention to the guests was unheard of. Front desk staff was very helpful and the room accommodations met our every need. When in the area, this is the place to stay.

"Great Hotel"

5
17/11/2017

We are retired and travel extensively. This hotel is an exceptional value and would recommend this hotel. This hotel is extremely well maintained, the staff are all helpful and made us feel like valued customers. Would recommend this hotel to anyone staying in the Forest Grove area.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you William for high recommendation. Looking forward for your next visit. Shalini

"Great accomodations"

4
16/11/2017

This hotel is very clean and comfortable. The staff is super friendly and attentive. I noticed they knew the names of some of the people staying there as they were return customers. Our room was clean and the bed was comfortable. The pillows were a little soft but we managed. I loved swimming in the swimming pool. It was very clean

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Linda, we highly appreciate your business and gesture. Shalini

"Excellent place to stay"

5
13/11/2017

The staff is very friendly and the hotel was clean and family friendly. I felt very safe because of the great location. Quiet. I highly recommend this place for families or travelors. pool was inside the building. coffee and breakfast was plentiful and I enjoyed the popcorn.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Rubina for kind words. Highly appreciate your business. Shalini

"Good Stay"

4
05/11/2017

Average accommodations that were clean, quiet, good location. No problems for us during our stay. Service was excellent, breakfast included was simple standard fare for most mid-priced hotels. Nothing negative.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you and appreciate your business.

"Great Hotel"

5
26/10/2017

I chose this Hotel because it was close to where my son is going to school, and I am so glad I did. The Hotel was very clean and comfortable, and the staff was extremely friendly and accommodating. This will be my "go to" Hotel when visiting my son.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Jamell, We highly appreciate your business and thank you for making us "go to " hotel during your next visit to the area. Looking forward for next visit. Sincerely Shalini

"Quant stay"

4
23/10/2017

Nicely tucked away in the country side in Oregon and away from busy Portland very nice decor outside, great service and great breakfast, the staff was amazingly helpful def would stay at this hotel again,

"Kick your shoes off Relax"

5
23/10/2017

I was visiting my Grandson for his 21st Birthday. The staff was so eager to help with suggestions to find restaurants or just fun times for this occasion. My bed was firm for a good nights sleep. Clean so I felt comfortable. I've stayed here before and have yet to be disappointed Sheila B

"Exceptional"

5
18/10/2017

The entire stay was overwhelmingly great! From welcome to goodbye. I would recommend to anyone. The breakfast staff was very helpful an friendly. Front desk staff as well. Made me feel right at home. Very, very nice experience. I would recommend to everyone!

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for letting us know about your stay and we highly appreciate your business. Shalini

"Best place to stay in forest grove!"

4
16/10/2017

We had a nice stay. Check in was quick and the staff were friendly and helpful. The room was clean and were were provided enough toiletries. I enjoyed the make-up wipes too!! It would have been nice to have 4 large bath towels. We didn't eat breakfast this trip but it was nice to know we had a backup in case our plans didn't work. Check out was no trouble at all.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Kari Thank you for letting us know about your stay. Looking fowared to seeing you again during your next visit. Shalini

"A nice Hotel with great staff"

3
15/10/2017

1st time staying here. The room was clean and spacious. The bathroom was top notch as far as being updated and looking clean. No typical water damage that I see in many other hotels. The staff were terrific! They were super attentive. The breakfast was very good and a step above average in terms of what it offered. I would happily stay here again.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Corey Thank you for staying with us. Highy appreciate your business. Shalini

"great staff, great beds, good stay"

5
11/10/2017

We spent one nite here while our kitchen was being remolded. We brought along our dog, and stayed in one of the King "pet Rooms". Great bed, quiet. Easy access on the first floor. Very good Bfast options. Wonderful and,knowledgeable staff. (all shifts and local phone contact)

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for letting us know about your stay. Glad to hear it worked out great being away from home. Sincerely Shalini

"Visiting Pacific Univ"

4
08/10/2017

Spent three nights in a 2 queen suite. Pretty straight forward hotel. Comfortable, quiet and close to Pacific Univ for visiting the campus. Good breakfast in the morning. Staff was courteous and helpful.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Guest for letting us know about your stay. Looking forward to see you again at the property. Shalini

"Best place in Forest Grove, OR"

5
03/10/2017

Had a great time visiting family in Forest Grove and having a clean and comfortable place to end the busy day was great. The service is outstanding. The breakfast is hearty. The bed is the best, need one at home. Highly recommend.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Stephanie for this great review. Looking forward for your next visit. Shalini

"Forest Grove"

4
29/09/2017

Good location. Clean. Nice room. A little over-priced for the area, but wanted the location. Could hear kids runnin in room above, but luckily they slept through the night. Good options for breakfast. Easy check in and out. Friendly staff.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for letting us know about your stay. We highly appreciate your business. Shalini

"Reward points stay"

4
29/09/2017

While visiting friends booked a pet friendly room on a whim. Short stay, checked in a 10:00 PM and were back on the road by 9:00 A.M but a very nice facility. Nothing bad to note. There was a large empty lot just out the door to entertain the dogs and McMenamin's Grand Lodge is just down the road for additional walking and site seeing opportunities.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Robert : Highly appreciate your business. Shalini

"Greatest Staff in the West or Best of the Best Westerns!"

5
18/09/2017

Wonderfully attentive and friendly hotel staff will make your stay at this hotel a great experience, We came to the area for a family wedding and selected it because it was close by, but were thrilled at how GREAT it was! Rooms were great, everything works, extremely clean, staff is so attentive and the breakfast was wonderful. You could certainly spend a lot more money for a stay but I am not sure that you will find a better overall stay!

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Steve. We highly appreciate your feedback and looking forward for your next visit. Shalini

"Very Pleased"

5
18/09/2017

Best Western University Inn in Forest Grove was one of the best experiences we've had at a hotel. Everyone went above and beyond to ensure our stay was the best it could be. We will defiantly make this our "go to" choice when visiting Forest Grove

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for letting us know about your stay and giving us "goto" choice for your stay in future. Your business and review means a lot to us. Looking forward for your next visit. Shalini

"Well maintained, good value"

4
14/09/2017

Visited Portland at a busy time when most hotels were full and prices were high. The Best Western in Forest Grove was a bit of a drive, but a nice hotel at a reasonable price. Well maintained, clean, big rooms, cookies when you check in, nice people, etc. Breakfast was included but I didn't take advantage of it. Short walk to Mcmenamin's Grand Lodge which is a nice place for dinner.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Kent for letting us know how we are doing at property. Looking forward for your next visit. Shalini

"Missing Suites"

2
12/09/2017

My family stayed here this summer. After an early am departure my daughter's realized they had left their swimsuits behind in the closet. We called the same day and were told nothing was turned in, so they weren't there. I followed-up with the location and again was told, no nothing was there. I emailed and never received a reply. Very disappointed.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hello guest, I apologize for any inconvenience caused to you due to left items in room. If any item found in room gets logged in our lost and found by our staff. Can you please call me at hotel so we can go over it as its difficult to find out item with no guest information. Haven't received any email either this summer for any missing item. Once again I apologize for any inconvenience and waiting to hear from you so we can sort out this matter for you. Shalini

"Good Hotel but watch out for spoofs"

4
06/09/2017

This is a fine hotel. No complaints at all. The breakfast lady is particularly excellent. Watch out for spoof websites. We accidently made our reservation once through what we thought was Best Western but ended up paying almost twice the normal rate.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you William for letting us know about your stay and appreciation for our breakfast ambassador. Highly appreciate your brand loyalty and looking forward for more. Shalini

"Comfortable"

3
31/08/2017

Hotel staff was pleasant and courteous. Rooms were clean and beds were comfortable. Location to the wedding is why I chose this hotel as it is centrally located. Breakfast selection was above average.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Carson Thank you for taking out time and letting us know how we are doing at the property. Glad to hear you enjoyed our breakfast, Housekeeping and service provided by our staff. Highly appreciate your business. Shalini

"Great hotel"

5
28/08/2017

Love this hotel because it is close to Pacific University. We have stayed here a number of times and have found it always clean, beds are comfortable, and staff are friendly and the free breakfast is great.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
I am elated to hear about your stay and by telling us how we are doing at property , you are helping us out to provide superior customer care to guests of University Inn & Suites. Thank you and looking forward for your next stay at our location. Shalini

"Clean, Quiet, and Convenient"

5
21/08/2017

I stay at this hotel on a regular basis. It is clean, quiet, and I always get a great night sleep. Conveniently close to Pacific University. Only downfall is the internet is poor. If you need to connect, plan on going to a local business or to the college and use your student's.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Shilo for your frequent stay at our location. We are in process of upgrading our internet and guarantee you during your next visit you will see the difference. Thank you once again and looking forward for your next visit. Sincerely, Shalini

"Very Nice Staff!"

4
20/08/2017

We have stayed here several times and have noticed that there may be some general updating needed, and certainly maintenance issues should be addressed. For instance, in our room, the shower curtain was in shreds - it was ripped and should be replaced. It's crazy that they allowed guests to stay in the room with a shower curtain in this condition. The bathroom fan was useless. It did nothing to keep the humidity down and the bathtub drain was so slow that when we were showering, we ended up standing ankle deep in water. We heard a lot of "thumping" from the room above us, which was annoying. The same breakfast was served every morning, but it was very good and there were a lot of choices. Mostly, we found the staff to be very helpful, friendly, and courteous. I just think that the lack of overall maintenance is showing in this aging hotel.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Joann, Thank you for the stay with us several times during your visit to Forest Grove. We highly appreciate your business and also would like to thank you for bringing our attention to all the details of the room. We will pass on this important message to our maintenance and housekeeping department and make sure its fixed right away. Once again thank you for the business and looking forward for more in future. Shalini

"Superior Staff"

5
17/08/2017

I have never had such great service. They really care. The location was perfect for me. Only 6 minutes to Hillsboro and so much cheaper. It is a straight shot and traffic was not bad even during rush hour.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Dear Guest, Thank you for choosing us over Hillsboro Hotels. We highly appreciate your business and looking forward for more in future. Shalini

"BEST WESTERN HAS STEPPED IT UP"

5
17/08/2017

Normally I don't stay at Best Western because the BW's of the past weren't very nice. However, this establishment was quite impressive considering my past experiences. I will totally stay at another one IF it was anything like this one. I would totally recommended this location...

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Wayne for recommending us and giving Best Western Hotel a chance. We are looking forward to have you again at I am sure you will experience same at other locations as well, as WE CARE. Sincerely Shalini

"No elevator"

4
16/08/2017

very good place to stay. Only surprise was absence of an elevator which required lugging luggage up stairs. Breakfast was adequate and was served after the usual closing time from adequate leftovers. The person managing the breakfast serving was very helpful. Pool is open 24 hours. Overall a great place to stay except for the minor inconvenience of no elevator.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Elmer Dean So sorry for no elevator in our property. Glad to hear you enjoyed our breakfast & 24 hours pool / spa / sauna and breakfast ambassador was helpful. Looking forward for your next visit. Sincerely Shalini

"SPOT ON! ALL YOU NEED IS RIGHT HERE!"

5
14/08/2017

Nice staff, friendly, warm, and kind. Great food and nice room! Paring is easy, 5 min from Pacific University, Pool for kiddies, and just a nice place to stay that has everything you need. I will stay here again.

"Location and cleanliness"

3
13/08/2017

Great location if you're visiting the university. However, parents beware—this two story hotel does not have an elevator, which makes it an awful choice on move-in weekend. Be sure to request a first floor room. Otherwise, the hotel is clean and well-maintained. Freshly baked cookies available in the lobby in the afternoon are an unexpected treat.

"It has it all but an elevator.."

4
09/08/2017

The room was great and the staff was amazing. The breakfast choices were extensive and yummy. Sadly there is no elevator so if you need one you should ask for a ground level floor. Other than that yes!

"Pleasant Stay"

5
07/08/2017

Room was clean, comfortable and pretty quit. The pool as refreshing and really enjoyed the sauna and Jacuzzi after traveling for days. The people at the customer service desk we all helpful and informative and the breakfast in the morning was truly appreciated and pretty good.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Tamara for staying at Best Western University Inn and letting us know how we are doing at the property. Looking forward for your next visit. Sincerely, Shalini

"Clean hotel, great staff"

5
02/08/2017

This hotel has a very friendly, professional and helpful staff. They went out of their way to ensure our group had everything we needed and our stay was enjoyable. The breakfast was very good, and the staff actually can out of the kitchen to make sure everyone was satisfied.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for letting us know about your stay at our property. Glad to hear our staff took care of your need during your stay. Looking forward to see you during your next visit. Thank you, Shalini

"Great stay at BW hotel"

5
02/08/2017

Six of us in my family were in Forest Grove, Oregon for a family wedding. This hotel was chosen because it was close to my daughter's home and to the wedding venue. Also, I needed a room for accessible accommodation. It fit that need, but I didn't need a full suite with Jacuzzi tub which I cannot get in and out of. the staff was always very courteous and helpful.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Lowell We highly appreciate your business and glad to hear our property worked out great for the wedding event. We are looking forward to see you again during your next visit to Forest Grove. Shalini

"Another GREAT Stay"

5
27/07/2017

We are finding the Best Western has been working to improve the product all over the nation. We travel a lot (2 TO 3 Months a year, by car) and end up is a Great variety of towns and small city's. Best Western is in the top two of the accommodations we look for.. Always been a good value

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you so much for choosing Best Western brand for hotel accommodation during your trips. We highly appreciate your business. Sincerely Shalini

"Good overall"

3
27/07/2017

The location of this hotel wasn't great and there was no elevator, but the room was clean and the staff was very friendly and responsive. The back side of the hotel overlooks a trailer park and we asked to move because of some yappy dogs under our window. The staff was very helpful accommodating our request. There was a good selection at breakfast.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Joann Sorry, we do not elevator in our property. I would also like to apologize for dog barking in our neighbors trailer park. Glad to hear our staff were able to accommodate your needs and request efficiently. Hope you will give us another chance and stay with us while visiting Forest Grove. Thank you, Shalini

"Family and friend visit"

4
25/07/2017

The location was the main reason we stayed at this hotel. We found it to be very clean and quiet. Very comfortable bed. Not fond of the sink in the main sleeping area instead of the bathroom but that was the only downside for us and that wasn't a big one. The breakfast was very good with a good choice of food.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Lucy Thank for letting us know what you liked and didn't at the property. It helps us to improve customer service level for next guest. Sorry to hear you did not like our wet bar in suite room. Glad to hear you enjoyed our breakfast with wide choice of food. Hoping to see you again at our property during your next visit . Thank you, Shalini General Manager

"Had a great family Time"

5
21/07/2017

The staff was friendly, Josh was very helpful. The kids had a great time. Very quiet. The money we saved we were able to do so much more. The breakfast was good kids liked the waffles. The lady doing the breakfast service was very nice great with my kids and helpful. Thank you

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Brent We highly appreciate your business and glad to hear Josh and other staff were helpful. Looking forward for your next visit. Sincerely, Shalini General Manager

"Great stay with the kids."

5
21/07/2017

We flew into Portland and drove down to this area to stay the night. We were beginning a road trip, but wanted to rest up before we got started. This place was affordable, clean, and friendly. One thing I really loved was the indoor pool. It was open 24/7! You never see that these days. Most hotel pools close at 6 or 8 or dusk. It was nice to be able to go out to eat dinner, and then get in the pool with the kids until late in the evening. The other nice thing was that we had the pool all to ourselves! The rooms were nicely sized and clean. No issues at all with the accommodations. The staff was friendly and ready to help with any questions at all. Overall it was a nice, enjoyable stay with no stress.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Ron Thank you for staying with us at Forest Grove. Your business is highly appreciated and by telling us how we are doing at property helps us to improve our service level. Looking forward for your next visit. Sincerely, Shalini

"Hotel experience"

4
17/07/2017

Very good, convenient, friendly staff, very clean rooms. Our stay was to attend a regional meet so we spent very little time at the hotel. However everyone worked to make our sat comfortable and were very helpful.

"Clean room and hotel"

4
17/07/2017

had 3 rooms (comfortable beds)with friends foe a car show. Front desk was great very helpful. Had a great breakfast nice to have it available so we are able to grab something to eat and be on our way. The selection of breakfast items was very good and convenient.

"Great Staff"

5
17/07/2017

We found this place in the Portland, Oregon, area. The staff was great from check-in and check-out to the housekeeping staff. We also had a dog, and they were great with him. Forest Grove may not be the cultural and happening center of the universe, but the staff made up for it.

"Visiting Oregon Friends"

5
16/07/2017

This is a great hotel to stay if visiting the West Cities of Portland. If visiting Portland City Center is a bit far but for the price and amenities it is a great location. A McMennamins right next door and the drive from the Highway 26 to the Hotel is absolutely beautiful.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Maria for letting us know how we are doing at property. Looking forward for your next visit. Sincerely Shalini

"Excellent service at Best Western"

5
13/07/2017

The staff was very helpful and professional during our recent stay. Any thing we asked or inquired about was quickly answered or solved. The whole experience was great. I would highly recommend this Hotel to anyone.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you John for letting us know about your stay. Looking forward for more in future. Sincerely,

"Forest Grove, OR"

5
12/07/2017

Everyone we encountered during our stay, was very friendly, accommodating and welcoming. We will be in Forest Grove frequently during our daughter's time at Pacific University and look forward to staying at the Best Western. We always seems to get the same room, which is nice. It's kind of like, returning home :-) The location is perfect. Mid way between campus, food, shopping and medical providers. Very centrally located. The delicious breakfast is free for guests and one of the many perks of staying at the Best Western.

"First time stay impressed us"

5
12/07/2017

This was our first time staying in a Best Western. We were impressed with how nice the staff was, how large, clean and comfy the room was including the bed and how generous the breakfast was. This was definitely value for the money. Because we have relatives in the area, we will be back again!

"Very happy customer"

5
07/07/2017

Place was very clean staff was very nice very helpful any issues or problems that I had they were very helpful and fixing them could not get onto the Internet milssa behind the desk help me out getting on the Internet had some issues with the bedding Robin very helpful very friendly

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Michael I am glad we could make your stay comfortable at the property. Highly appreciate your business and looking forward for more. Melissa is indeed great asset to our company and thank you for recognizing it. Shalini

"Nice, clean hotel"

1
06/07/2017

We stay at this hotel every time we visit our son. this hotel is always clean and quiet. The beds are very comfortable, and the shower is always hot. If there is a problem, the staff is always very helpful. The free breakfast has a lot to choose from (I'm gluten free and my daughter is vegetarian). We have never used the pool or the work-out room.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Cindy You have graded us 1 star out of 5 star though you reviewed us positively with great comments about our staff and property. Is there anything I should know which you have not mentioned in the review about the property. Please feel free to contact me at the hotel and would love to go over any issue as we strive hard for 5 stars from our valued guest. Thank you, Shalini

"Best pool and breakfast"

5
25/06/2017

Great pool and hot tub. always clean and pleasant atmosphere. Greatest hotel breakfast experience ever. Forest Grove can get very hot in the Summer but the Best Western has great AC. within walking distance to the Grand Lodge for food, drink, movies Frisbee golf etc.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Jason for highly recommending us. I am glad to hear you enjoyed your stay with us at University Inn & Suites, Forest Grove and also enjoyed grand lodge frisbee golf, food and drink. Hope you will come and stay with us again in near future. Sincerely Shalini

"Wonderful in all ways"

5
20/06/2017

All the personnel were most friendly and helpful. The gal who is in charge of breakfast is fantastic in every way. We are in our 80s and she anticipated our needs with a smile. The evening cookies really hit the spot. Having cocoa available is the only place we have experienced this....and it is special with the cream topping provided be the gal (I wish I remembered her name) from the breakfast room. Both my husband and myself use a cane which the personnel made everything available for us. THANK YOU

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Edward for letting us know how we are doing at the property. Looking forward for your next visit. Thank you, Shalini

"Excellent Hotel"

5
18/06/2017

I was very happy over all stayed at BW so I have no problem (Forest Grove & Lincoln City, Oregon. I expect that your Hotel in Bakers Oregon will in a good condition, I wrote and send picture how bad is this Hotel

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Marico for letting Best Western in Forest Grove, how we are doing. Will see you next time during your visit to forest grove. Shalini

"Great for business travel"

5
14/06/2017

This Best Western was a great place for me when I was traveling for a conference. The staff was super friendly at check in and my room was really nice and clean. Bed was super comfy and the internet was fast. It was also great to have a pool, hot tub and steam after a long day of meetings open late at night. In the morning the breakfast was great and had wide variety of options and was tasty. If my business travels ever take me back to the area I will certainly stay here again.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Hi Michael Thank you for your business and glad to hear our hotel worked out for your stay. Looking forward to see you during your next visit to Forest Grove. Shalini

"Probably the best in the area!"

4
13/06/2017

Stayed two nights during a conference. Room was very quiet, A/C worked great, water hot, staff very helpful and friendly. Slept very well. Breakfast was average, nothing special just the usual like most places these days.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Wayne for letting us know how we are doing at property and time taken out to write about us , highly appreciated. Looking forward for your next visit. Thank you, Shalini

"A clean, and accommodating place."

4
10/06/2017

At check-in, we were offered chocolate chip cookies... a great start. The room was clean, but we had to ask for more towels. The breakfast is above average with eggs, waffles and continental breakfast findings. We were traveling with our infant daughter and the staff fawned over her and were very friendly.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Alex for letting us know how we are doing at the property. Glad to hear you enjoyed chocolate cookies , eggs and waffles during your stay and staff was able to meet all your need. Looking forward to meet you during your next visit. Shalini

"Great amenities with a very helpful staff."

5
31/05/2017

Had a wonderful stay at this motel. Very accommodating staff. The room was very comfortable & with 90 degree heat the air conditioning worked to perfection. The breakfast served in the morning was one of the best we have experienced in our motel stays. Definitely would stay again!

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Jeanne for wonderful review about your stay at our hotel. Looking Forward for your next visit. Thank you, Shalini

"Good stuff!"

5
29/05/2017

A great hotel with excellent amenities and great value! My wife and I slept wonderfully. We got a king bed room with in-room whirlpool tub and it was fantastic! I highly recommend staying here. Super cozy!

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Michael for staying with us at University Inn & suites. We appreciate your business and looking forward for more. Thank you, Shalini

"Great hotel for humans and dogs"

4
23/05/2017

Our child attends college in town and this is the best hotel near Pacific University. We had our dogs and they put us in a room on the first floor near the doors..it was wonderful! Breakfast was as expected. We only dealt with the lady at the front desk upon check-in. She was very helpful and kind. Hotel was more expensive than I expected for Forest Grove but if you want a hotel near Pacific University this is the best option.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Michael for taking out time and letting us know how we are doing at the property. I am glad our property works out for your stay. Looking forward to see you again. Shalini

"Definitely will stay again"

5
19/05/2017

Fantastic stay. The only 2 things that could improve is the WiFi strength and more options for workout equipment. Rooms were spacious, clean and well kept, pool &hot tub great. Full hot breakfast with options for everyone.

"Always Consistent."

4
17/05/2017

This hotel is in a great location when you have a child attend Pacific University. We have stayed many times now and the hotel is always consistent. Our last stay the lady who serves breakfast, believe her name was Kelly, went out of her way to provide us with the best service possible when we were arrived 30 mins after service had finished. She did not make us feel rushed and could not have been kinder.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you for taking out time and letting us know how we are doing at the property. We appreciate your business and Kelly is indeed great asset for our company. She takes ownership pride in her work. Thank you for recognizing the same. Looking forward for your next visit. Shalini

"Good place to stay but book on line"

4
17/05/2017

We stayed at this hotel because my husband was in a golf tournament near by. Because of this we wanted to stay three nights if he was to play in the practice round but we wanted to be able to cancel one night if he didn't play the practice round. So I made the reservations by phone - one night with a cancellation capability and two with no cancellation. They wanted to charge me $12.99 to book by phone but didn't tell me that until I had booked. Then when we did cancel, they wanted to charge me another $12.99 but again I wasn't informed of that until I tried to cancel. I protested vigorously and the charges were dropped. My advice it to try to book on line to avoid these charges and the hassle of protesting. The hotel itself was older but had been refurbished very nicely. It was clean, the rooms were large, the staff was very nice and the breakfasts were first class. Forest Grove seems a bit depressed economically and there seemed to be only one restaurant nearby for dinners. We did go to a neighboring town for dinner one night and that was just fine. I recommend this hotel but not the booking service.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Janna for recommending us. We highly appreciate your business. Sorry you had bit of hassle to book online. Please feel free to give us call at hotel or 800 # and we will be able to assist you with your reservation without any cancellation or reservation fee. There are few good restaurants opened up in forest grove recently and we highly recommend it to all our guests. Please feel free to ask front desk associate about same and they will be happy to give their recommendations. Hoping to see you again during next golf tournament . Sincerely Shalini

"Great Place to Stay"

4
11/05/2017

This is a great place to stay. Friendly staff and clean lobby. The rooms were clean and the beds were comfortable. They had a good continental breakfast. Everything was well stocked and clean. It's also very close to the Pacific University. Would recommend staying here.

Shalini P, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Cindy for letting us know about your stay at University Inn & Suites. We highly appreciate your business and looking forward for many more in future. Sincerely Shalini General Manager

"Best home town hotel"

5
11/04/2017

We always enjoy visiting Forest Grove Best Western Inn. They have excellent customer service and every employee is super friendly. We always make it a point to bring Hawaii candies to our friends we have made there.

General M, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Marcus for letting us know how we are doing at the property. Highly appreciate your business and looking forward for more. Sincerely Shalini

"Affordable "

4
10/04/2017

Very clean hotel, and all of the staff is always so friendly and helpful. When we come to Forrest Grove we always stay here. They have a nice breakfast in the morning. They also have a pool. We can't wait to come back.

General M, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Jim for taking out time and letting us know how we are doing at the property. Highly appreciate your business and looking foward to see you soon. Sincerely Shalini

"Nice Hotel"

4
06/04/2017

Hotel is very nice. There is a limited selection for area, so price is high. Rooms are spacious and nice. Very comfortable. No elevator makes it difficult if you are on second floor. Overall it is very nice.

General M, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Karen for taking out time and letting us know how we are doing at the property. Sorry we do not have elevator, however we do have some selections of room types which are downstairs so please request for those room types while making reservation. Our staff will be happy to assist to you with your request. Looking forward to see you again during your next visit to Forest Grove, Oregon. Thank you Sincerely Shalini

"High-End experience that is value-priced!"

5
04/04/2017

Beautiful hotel. Rooms were lovely, very comfortable beds, breakfast was delicious and pool area is nicer than most. This felt like a higher-end hotel, but the price was a great value. I've recently stayed in high-end hotels and this was every bit as nice!

General M, General Manager at Best Western University Inn & Suites, responded to this review
Thank you Rebecca for recommending us so highly. Appreciate your business and looking forward for your next visit. Sincerely Shalini

"Checking out pacific"

4
31/03/2017

Enjoyed stay. Pool nice. Rooms are clean. No elevator but managed fine. Front desk staff great. Daughter liked breakfast. Kid friendly. Is close to forest grove. It was what I expected for the rate. Would stay again

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you Dear Guest Glad to hear you enjoyed your stay at University Inn & Suites, Forest Grove. Looking forward for your next visit. Sincerely Shalini

"One of the very best hotel we have been in."

5
16/11/2016

This is one of the cleanest, friendliest hotels ever. We have travel all over the world and the USA and this is the best. Our host upon arrival was Erica, what a kind and gracious young lady who we found out is going to college to work in the dental field. a most pleasant lady. On leaving we checked out with Cindy, a wonderful person. She was very accommodating and kind. The food service was excellent and plenty to eat of a variety of most delicious delites. Our kids and grandchildren live in Forest grove and for sure we will be back to stay here once again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Dear Guest Thank you for the business. We highly appreciate your gesture of taking out time and letting us know how we are doing at the property. I am proud of my team members and thank you for recognizing the same. Looking forward for your next visit. Thank you, Sincerely Shalini General Manager

"Needs major improvements "

3
13/11/2016

The first thing I noticed upon arrival is that the front doors to the hotel are not handicapped friendly. They do not automatically open, and there is no button to push for handicapped accessibility. They are just the good old-fashioned, open by yourself kind of doors. Second, there is no elevator. That was a major shock. The third shock was the size of the bathroom. I have never seen anything so small. The door almost hits the toilet when opened, and it does hit the shower curtain rod when open. Pictures included. The fan, which turns on automatically when the light is on, is really just for show in my opinion. It does nothing. I promise that when you get out of the shower, the mirror will be completely fogged. The complimentary breakfast was really sub-par. We only ate it the first day because we hadn't planned enough time for anything else. We went elsewhere every additional day we stayed. With that said, the rooms were large and clean, and the hotel itself was well kept and clean. I happened to go back to my room one afternoon before housekeeping had arrived. When they did arrive, I told her to only deal with the bathroom. Roughly an hour and a half later another knock came at the door asking if everything was OK. Since I had just laid down to take a nap not only did I not understand the purpose of that, I found it was rather unnecessary and completely annoying. The hotel staff wasn't overly warm and friendly, but I wouldn't say they were rude either. Maybe the word I would choose is nonchalant. If you choose to stay at this hotel, keep all this in mind. If you are hauling a lot of luggage I would suggest asking for a room on the first floor. If I return to the area I will stay in Beaverton next time.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Dear Jeni Sorry for all the inconvenience as stated above. We apologize that your stay was not comfortable at best western forest grove property. Hope you will give us another chance and stay with us during your next visit to our area. Sincerely Shalini General Manager

"GREAT STAFF"

4
11/11/2016

The staff were great during our stay. The hotel is very clean and comfortable. The hotel is easy to find and near many things. Great rooms and a great price. My family will definitely be staying here again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you Stacey, I am glad to hear your stay was comfortable around friendly staff. We highly appreciate your business and looking forward to see again. Sincerely Shalini General Manager

"Very Satisfied"

5
21/10/2016

I was very satisfied with the BW University Inn & Suites at Forest Grove, Ore. The price was reasonable and the room comfortable and large. The staff is friendly and helpful. I would definitely recommend this hotel to others.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Dear Phil Thank you for staying with us at Best Western University Inn & Suites, Forest Grove, Oregon. We are elated to know that your stay was too your satisfaction. Thank you for recommending us to others. We are looking forward to see you during your next visit. Sincerely Shalini General Manager

"University 50th Reunion"

5
20/10/2016

This was a 50 year college and fraternity reunion. We had individuals representing many states throughout the US. The hotel serviced every need and accommodated a group the occupied most of the hotel. Super experience.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking out time and letting us know how we did at the property. We highly appreciate your business and glad to hear that reunion was great success and we were able to full fill all your group needs. Thank you, Sincerely Shalini General Manager

"Great Stay at Best Western, Forest Grove, Or"

5
19/10/2016

I truly enjoyed my stay at the Best Western University Inn & Suites in Forest Grove. The place was super clean, well cared for and the staff are very helpful, professional and courteous. A great place to stay.

"Nice hotel, Great Service, and Free Breakfast"

5
17/10/2016

The front desk staff were most helpful, and went the extra mile to change the dates of my trip, postponed due to illness. The hotel was clean and comfortable, and the free breakfast was tasty. Would stay there again in a heartbeat.

"Best Western University Inn & Suites"

5
05/10/2016

What a nice little hotel. Nestled in quant Forest Grove, OR.thos wad my second time here and this visit was even better than the first. They have been really working on the hotel and it shows. It was great last time. But this trip it just had a different feeling. It just felt clean being in thier. There is a great Hawiian restaurant about a mile away, the McMenanins Masonic Grand Lodge who has fantastic spirits and local sourced food. You will enjoy this place.

"Clean hotel"

5
03/10/2016

Best hotel in Forest Grove. Very friendly staff. Clean rooms and great location. We have stayed at this hotel for work and we have been staying here for over four months. If you need a hotel in this area, this is the place to stay.

"No complaints"

5
20/09/2016

Booked two nights to be near the Banks-Vernonia Bike trail. The room (and hotel) was clean and in great condition. Staff members were helpful and friendly. The (K) bed was firm and comfy for our taste. We chose a room upstairs, away from the stairs and away from road noise -- room was quiet. The typical in-room air conditioner was not as loud as other hotels that we've stayed in -- so we were able to sleep well. They put out warm cookies in the afternoon. I would stay there again if we were in the area.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you so much for taking out time and letting us know how we are doing at the property. Highly Appreciate your business and looking forward to see you again. Sincerely Shalini General Manager

"Best, but only if you don't have bad knees"

4
16/09/2016

Although the hotel and the room were nice, because I have bad knees and because the type of room I wanted was only available on the second floor, the fact that they didn't tell us that there were no elevators was a real issue, both checking in and out.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi there Sorry to hear about your bad knees. We do have some room types which are downstairs so please ask the agent to put your request in for downstairs while making reservation. Our service agents are very prompt in taking care of the request. At last moment it becomes difficult to switch the room types and numbers. Hope to see you again and thank you reviewing us as one of the best. We highly appreciate your business and looking forward to serve you again. Sincerely, Shalini Patel General Manager

"Nice hotel for 4 day OR visit"

4
15/09/2016

Stayed here when traveling to OR for wedding in Forest Grove. We allowed a few days for sightseeing. Rented a car and drove to hotel from PDX. Nice central location for day trips to Columbia River Gorge Scenic Drive, Pacific Coast (Haystack Rock and Cannon Beach), Mount St Helens Volcano Nat'l Monument, quick day in Portland. Clean, friendly employees, acceptable breakfast to start you off in the morning.

"wedding"

5
27/08/2016

This was as close to being a "10" hotel as I have stayed at in a long time. All security features worked, quiet(outside and room to room) , wi-fi was quite good, most all employees dealt with were very good, exception being a morning breakfast hostess was not up to standard(abrupt and not to friendly especially as where to place unmarked containers of waste after meal. I am probably a little picky but when compared to the rest of the facility not up to standard. Yes this was a place to stay, great service and if you can use city streets not freeway very easy to get around.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Thank you for letting us know how we are doing at property. Onbehalf of our breakfast hostess I would like to extend my apology. Hope you will consider staying with us in near future. Highly appreciate your business. Thank you, Sincerely Shalini General Manager

"my review"

4
26/08/2016

Was a good experience other than the cycling of the HVAC unit, woke me up often thru the night. Otherwise was a good experience. Mainly needed a clean place to stay for the short time we were there for & it suited that need well.

"B&B Only"

3
23/08/2016

I was surprised to find no food except for breakfast and a couple of vending machines - so, if you need to eat in the evening or have a quiet drink in the bar, you'll need to take a walk. There's a small pool, sauna, hot tub and exercise room. Otherwise, pretty standard. I used public transport: there's a bus stop nearby. One way connects to the TriMet train terminus and that'll take you to the airport for $2.50 ...you cannot argue with that!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Sorry Steve our property does not have bar or restaurant as we are limited service hotel. Hope you will stay with us again in near future and enjoy close joints of mexican, thai and american food. Thank you for business and looking forward to see you if you are in town. Sincerely Shalini

"Well done"

4
23/08/2016

I spent one week at the best Western Hotel in Forest Grove Oregon. The staff were very friendly, and the room availability was great. The room was clean and nice. The hotel was quiet too so resting came easy. Breakfast was very well done as well. Plenty of variety, and quality was excellent. If I am in Forest Grove Oregon for business again I definitely will return to the best Western University Inn

"Best customer service ever in a hotel"

5
21/08/2016

Stayed in a suite which was large and comfortable. The pool was very nice as was the hot tub Excellent breakfast - we are from a different time zone and had trouble getting up in the morning in time and they went the extra mile to get us breakfast on two days that we were there. I washed my laundry in the guest laundry and the dryer ended up not working, so they dried my clothes for me Everyone I met that worked there was gracious, friendly, and very helpful WOuld recommend!!

"Good location"

5
17/08/2016

In a good location. Easy to get in and out of. Was very quiet at night. Parking can be a bit tricky after dinner hours. Safeway grocery store is nearby. Mc Donald's, Jack in the Box, and several other restaurants are nearby. Prime Time sports bar is also close by. Walmart is right down the block.

"Great stay with family and dog"

5
07/08/2016

Excellent staff - friendly, helpful, and efficient. Clean room. Beautiful pool - not cold!! Wifi kicked us off and we would re-enter password each time. Not that big of a deal. Had our dog along - a bit of a walk out to field for pottying. No grassy spots right by the hotel. Again, no big deal. Breakfast was SO good!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Katheriane We highly appreciate your business and thank you for taking out time and letting us know how we are doing at property. Glad to hear that you enjoyed full breakfast at the property. Looking forward to see you again Sincerely Shalini General Manager

"Good stop"

4
06/08/2016

Just recently stopped over on the way to Seattle, Washington. Hotel was clean and service was good. Front desk people were very nice. Breakfast was complimentary and was just right. Pool area was clean and was stocked up with plenty of clean towels. Would stop here again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Larry Glad to hear that you enjoyed your stay at our property. Will see you again. Sincerely Shalini General Manager

"Very Nice"

4
03/08/2016

Very nice, friendly staff, clean and comfortable. The pool looked nice and clean however I didn't go in. We had a queen suite. Microwave, mini fridge all nice. I was impressed the hot water was nice and hot. Not lukewarm like at some places. Would definitely stay again.

"Motel is in great condition, rooms clean"

4
29/07/2016

We stayed here in the BW in Forest Grove because we flew into Portland and were on our way to the coast. The motel is in really good shape, clean, friendly staff, and nice rooms. We had 2 Queens. As an early bird I liked the 24 hr coffee maker -- a machine that does the coffee, ... not some old stuff from the day before. At 6 am they started breakfast (at the time of my visit hot and cold breakfast, nicely cared for fresh apples and bananas, yoghurt, waffles, oats, etc. -- should be doing the job for any kind of traveler. Motel is accessible via several entrances including the lobby. I have no complaints and would stay here again. On a side note: the fitness room is just equipped with a tread mill, and one other machine, I think a step trainer but I am not sure. I personally was looking for some weights or that type of machine but that's missing. My only point where I see improvement. Forest Grove is pretty tiny and not many restaurants in the area. Pizza Schmizza seems to be the place to go if you like pizza but we didn't this time. There's a Safeway supermarket close-by if you want to buy your own dinner. So, yes, I would stay here again but the reason for us was that we did want to leave Portland downtown on our arrival day in order to have a good start to our coast trip the next morning. We spent the day in Portland downtown and cam to Forest Grove for the night. I f you have a doggie,... we saw several at the hotel that day and they are pet friendly.

"Ideal for visits to Pacific University"

4
26/07/2016

This hotel provides everything you need when visiting Pacific University. Beds are comfortable, breakfast is provided and there is usual ample parking. We shall be using this property for the next four years!

"Family with two kids"

5
23/07/2016

Pros: Overall rating is Excellent. The check in speed is fast. Coffee and Juice is accessible all day. Breakfast has bacon, scrambled eggs, sausage, waffle, yogart, apple, banana, bread, muffin, cheerios, etc. The room including the bathroom is clean. The swimming pool and the hot tub are in good working conditions and there was only our family during my visit. Cons: The bed is a bit soft and that applies to all BW hotels. May be just personal preference.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you Chung for taking out time and letting us know how we are doing at the property. Looking forward to see you during your next visit. Sincerely Shalini General Manager

"Nice clean motel"

5
21/07/2016

Very well run property! Very helpful checking in, including wi-fi hookup, great breakfast and very clean unit. The location was also very great for us, not to mention Forest Grove being a nice little town.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for staying with us and letting us know how we are doing at the property. We highly appreciate your business and will see you next time when you are in town. Sincerely, Shalini

"Unwelcome surprise in room"

3
16/07/2016

This was our first time staying at the BEST WESTERN University Inn & Suites. We were in Forest Grove in order for my daughter to register as a freshman at Pacific University, with another reservation set for her move-in date in August. Our arrival was on Sunday, and the hotel seemed to be about 1/3 to 1/2 full. Our check-in was smooth and we were given a room on the first floor. There were two rolling carts for self-service luggage transport just inside the door of the lobby. A small seating area with a fireplace, coffee bar and an open door to the breakfast room were all visible, as well as the indoor pool and spa. We walked to our room and passed the vending and ice machines on the first floor, as well as a very small fitness room with a bike and treadmill. The property appeared to be clean - the pool room especially. When we entered our room we noticed a heavy, cleaning product scent, but everything seemed in order. When my daughter went to see about adjusting the fan speed on the AC unit she noticed dog poo on the floor. ( Maybe the cleaning person could smell something, but couldn't find the source?) Having three dogs ourselves, we weren't too freaked out by this, but I decided to take a photo or two and mention it (versus removing it) at the front desk on our way out to get somethng to eat. I showed my photos to the front desk clerk who apologized and immediately offered a new room. I told her we'd not eaten all day and were going to get something, then we'd be back to switch rooms. Upon returning the same clerk apologized again and gave me the keys to a new room. We returned to the original one to gather our things and moved to the new room. Upon checking it out we found it was missing a hair dryer and nightlight (the other room had them), so I mentioned it and received the items before tucking in for the night. Once in the new room we settled in and slept well. We kept the AC's fan running all night for the white noise, which I think helped a lot as the hotel is on one of the main streets running through Forest Grove. --------------------------------------------------------------------------------------------- During our visit I noticed these things: 1. The bed was very comfortable with lots of squishy pillows, cozy sheets and a light comforter. 2. Having a microwave, good sized (3.2 cu' - guessing here) fridge, ironing board and iron were all really nice. 3. The 32" LCD TV was OK, but the feed to it (satellite or cable) was coming through as analog versus digital. I found that curious. The picture wasn't very sharp. Maybe a setting needed tweaking, but it was like that on both the TV in the first room and the second one. 4. The AC/heating unit worked well, and we liked the white noise of the fan on all the time feature. 5. Despite being next to the breakfast room, we didn't hear much noise first thing in the morning. Good sound proofing other than when the shower upstairs was turned on. 6. The bathroom had a phone on the wall. Not something you see much these days. 7. Desk and chair, but no table with chairs in the room. The lamp on the desk has two AC outlets, but no USB ports in the room to charge devices so bring your own! 8. No alarm clock, but the light on the front of the microwave showed the time. We used our iPhone alarm so it wasn't a big deal. 9. The room furnishings seemed to be a bit more dated than the breakfast room and entry. 10. The hot/cold adjustments to the water in the tub were a little tricky to figure out something more than freezing, but not scalding. I was sucessful, but my daughter never did get it figured out. 11. The free breakfast was very generous. Scrambled eggs, bacon, sausage, hard boiled eggs, several kinds of fruit, waffles (make your own), yogurt, and more. The breakfast room was clean and housed about 10 tables, a TV and a computer workstation available to guests. 12. The indoor pool and spa were very clean. I didn't bring my suit, but if you do visit this property, you probably should! 13. The parking lot is small and tight. If you have a large vehicle or are towing a trailer, you may find it is tough to park here. 14. There are two floors and NO elevator! 15. There is a loose tile in front of the coffee bar in the lobby. I stepped on it and felt it wobble under my feet. Super Glue should fix that... I'm just sayin'! ---------------------------------------------------------------------- In conclusion... Finding dog poo in my room wasn't good. The move to another room was an appropriate response, however the hotel's customer service could have been better in offering to help us move rooms. (Maybe she was there alone though?) I did ask the front desk clerk if I could expect an adjustment to our bill and she said she would mention it to her manager who would have to make that determination. I was asked upon check-out about my stay (by a new front desk clerk) and told her about the incident. She said that she had seen the note on it and she too apologized for it. 24 hours passed before I received an email receipt of my bill for this stay. My credit card had been charged the full amount. Later I received a confirmation email of my pending August stay with the hotel in an amount quoted at the time of the reservation over a month ago. A few minutes later, another email with a 20% discounted rate for the August visit. About an hour later I received yet another email from the hotel's manager explaining that a 20% reduction in my future stay had been taken off for the inconvenience, with phone numbers if I cared to contact her. I never received any direct communication from the manager, nor did I receive and discount on the stay as completed. Now I find myself wondering if I should cancel my discounted stay in August and book elsewhere? This hotel's location makes it ideal for my purposes in Forest Grove, and I had hoped to build a long standing relationship with the hotel for future visits. It is the nicest option (except for maybe McMenamins Grand Lodge which is a bit funky for us with shared bathrooms...) for places to stay around the area and I find myself considering them. In truth I think that if I hadn't been wondering: "What else didn't get cleaned?" all night long, and that if my current bill had received an adjustment instead of a stay I've yet to take, I'd be happier with my stay at the BEST WESTERN University Inn & Suites. The bottom line is that I give it a 3 out of 5 rating based upon the perks of the comfortable bed, quiet room, and excellent free breakfast. If we'd not found 'ugh' in our room, I'd probably boost that rating. NOTE: I did have to shop around for the best rate - using the BW website and calling the property directly to ask about a Pacific University rate, I actually found the best rate was the BW site for a non-refundable purchase. Even at a discounted rate, the prices can be high for this hotel at peak times when Pacific is in session.

"Nice but dated"

3
08/07/2016

This hotel is the nicest in the area. Great location for business at Pacific University. Safeway and WalMart close. Staff was very nice. Pool was clean but very old. Spa was nice and very clean. This place is old and shows it. Breakfast was horrible. I can not recommend it. The room was nice but cleaning staff needs a lesson on cleaning.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi John Thank you for letting us know how we are doing at the property. I am glad you liked the location of hotel and our staff members. We are in process of upgrading our property in phases and in near future you will see lots of changes which will update our property to shine. Will appreciate if you will give us one more chance and hope you will enjoy our full breakfast as well. Sincerely Shalini Patel General Manager

"Best Western University Inn Forest Grove"

5
04/07/2016

Very clean property. Great staff who are concerned to make your stay pleasant. Nice pool, Jacuzzi and sauna. Close proximity to Pacific University and the start to the Oregon wine country. Ten miles from high tech companies in Hillsboro.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you Michael for letting us know how we are doing at the property. We highly appreciate your business and looking forward to see you again during your next visit. Sincerely Shalini Patel General Manager

"Nice overnight stop!"

5
27/06/2016

The hotel is a nice place to stay. Very nice staff with a great breakfast included. It was a comfortable and clean room the only downside was there was no elevator in the hotel. Kelly along with all of the other hotel staff workers were excellent. We would recommend this hotel. The pool and hot tub also being available at anytime was also an upside to this hotel.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Brian Thank you for letting us know how we are doing at the property. Highly appreciate your business and looking forward to have you again. Sincerely, Shalini General Manager

"Excellent Stay"

5
22/06/2016

My family had an excellent stay here at BW in Forest Grove. Rooms were clean and staff was helpful and courteous. Location was close to restaurants and stores for our convenience. Definitely will recommend to my friends and family who would want a place to stay in Forest Grove.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for recommending us to friends and family. We appreciate your business and looking forward to see you again. Sincerely, shalini patel General Manager

"a very nice place to stay with friendly, helpful staff"

4
22/06/2016

I have stayed at this hotel many times and have always found staff helpful and the hotel clean and well kept. This is a great hotel for families with children. Has an exercise room, inmdoor pool and hot tub. They also make fresh cookies at night!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hello Margie Thank you Margie. We highly appreciate your business and looking forward to have you again at the property Shalini General Manger

"Sons Graduation"

5
13/06/2016

Could not have been a more enjoyable visit to the area. My husband and I came to see our grandchildren and our son who was graduating from college. We have stayed at many, many hotels. This is one of the TOPS. Stayed for 4 days and the staff was excellent. We know the area pretty well so we did not need directions. All the staff always had a smile on their face. Room was excellent. Very clean. Shower was excellent. Will be back for sure

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you Melissa for always staying with us and appreciating our work . Will see you again when you are in town Sincerely Shalini Patel General Manager

"Nice Stay While Visiting Forest Grove"

4
13/06/2016

Welcomed by friendly staff, hot coffee, and fresh cookies. A great way to start. No disappointments throughout our stay. 24 hour pool, one of the better continental breakfasts we have experienced. Easy check in and check out. Good parking.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Cliff and eileen We are elated to know that you enjoyed the fresh cookies in the evening and enjoyed 24 hour pool service. Looking forward to have you again during your next visit. Sincerely Shalini General Manager

"Outstanding service and quality rooms."

5
08/06/2016

Renetta is a rock star! we have stay at the best western university since mid may, and Renetta at the front desk was very professional, very helpful and a true asset to best western. we would definitely stay here again if Renetta at front desk is working!

"Good value and friendly!"

4
06/06/2016

Great hotel with wonderful, comfortable beds. Clean and all in working order. Friendly staff. Keep up the good work. Just make sure you monitor those rowdy youngsters who got the hallway wet and wasted cookies on the carpet. Their mothers and fathers should keep better track of their kids or teach them some manners. Overall stay was good and would stay again and/or recommend this hotel to my friends and family.

"The best at giving driving direcgtions and breakfast quality"

5
01/06/2016

We wanted to visit with a very old friend of 60 years+ who lives in a retirement home, but had no knowledge of the location. The Staff at BW were most helpful with providing a local map and instructions. This allowed us to spend more time with our friend. Also, we have two high school friends who live in Forest Grove, who we have not seen in years, and with the help from the staff, were able to quickly find their home and spend quality time with them. The breakfast featured an in house cook who was most gracious and helpful. Her breakfast was real quality and everyone visiting enjoyed the breakfast, which featured a wide variety of choices. The cook featured two types of scrambled eggs for our selection, not found; usually. The staff were well versed and most helpful.

"Great visit; excellent staff"

5
26/05/2016

I can't say enough wonderful things about your staff! Renata at the front desk was a joy to deal with. She went above and beyond to be helpful, she even took money out of her own wallet to return money that the soda machine had chewed! Who does that!!! She was truly exceptional and answered all my silly questions! The room was perfect, quiet well maintained and very comfortable! The breakfast was also very good, well stocked and clean! I didn't get the women's name at breakfast but she was lovely also. I would 100% stay there again if my travels take me to the area.

"Best Western Minus"

3
17/05/2016

This is an OK motel, nothing more. Among the least inviting of the BWs we have stayed in. Property and rooms are a little worn, though not shabby. Does have a nice indoor pool. Staff were reasonably helpful but young and inexperienced. Breakfast was good though not great. Multistory motel with NO ELEVATOR! This is in rural Oregon and it is among the most expensive BW's we have ever stayed in. I guess this is the best you can do in Forest Grove OR.

"Best Western, College Inn, Forest Grove, OR"

4
13/05/2016

Best motel in its price range. Excellent staff. We have stayed at this motel every visit to Pacific University (over two years, now). This will be our only choice until our daughter graduates in two years.

"Great location, helpful staff, clean."

5
04/05/2016

The staff was polite, and helpful. They helped me find a grocery store for a quick necessity. The rooms were clean and comfortable. The breakfast bar had really good food. Disappointing the pool was broken.

"A good alternative to hotels in Hillsboro"

4
30/04/2016

Had a recent short notice business trip to Hillsboro. When I looked for hotels the prices were close to double what I paid to stay in downtown Seattle. High tech? The Best Western University Inn in Forest Grove was. A reasonable alternative just a few minute drive from Hillsboro. Not the same level as aHilton Garden but a nice clean room. They offer mini fridges in the rooms. Unfortunately mine didn't work.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you Pete for staying with us at Forest Grove. We appreciate your business and sorry the mini refrigerator did not work for you room. We will get it fixed or replaced if needed , thank you once again. Looking forward to see you during next visit. Sincerely, Shalini General Manager

"A gem in Forest Grove."

5
29/04/2016

Just minutes from Hillsboro situated in the midst of Oregon wine mecca. Close to everything the area has to offer. Beautiful country roads meandering through winery land. Couldn't believe how many of my favorite pinot noirs are are grown around at the surrounding vineyards. The hotel was more than what I could have hoped for. Updated rooms with premium linens and towels, a large indoor pool and spa, even a sauna. How awesome is that! Staff was super friendly and helpful, the manager greets the guests in the mornings and all the staff say hi. A complimentary full hot breakfast provided and completely stocked until closing. Thank you for a wonderful experience I can't wait to be back. My thanks to the crew at the Best Western University Inn & Suites. See you next time!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Juan Thank you for staying with us and glad to hear about your experience at our hotel. Sincerely, Shalini Patel General Manager

"Wierd smell and No trashcan"

2
27/04/2016

Hotel staff was friendly and inviting. My room had a strange smell and it gave me a headache the entire time I was there. It actually made it very difficult to sleep. I asked a co-worker who was also staying at the hotel if their room smelled and she said it did. I didn't have a trashcan in the room, so I put it in the sink in the living room, thinking the maid would see it and would give me a trashcan and take care of it. She didn't and I still didn't have a trashcan until the night before I left. I ended up throwing my trash out myself prior to getting the trashcan. I wouldn't stay at a BW again if it were up to me.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi David Sorry to hear that room freshener we use at property was not to your expectations. We do have trash can under sink cabinet. Sorry you could not locate it. Any time you are coming back do call us in advance and we will make sure not to spray your room with freshener. I apologize once again for the inconvenience. Hope you will give us one more chance to provide you with our better customer service. Sincerely, Shalini Patel General Manager

"good hotel"

5
19/04/2016

good location, good hotel, it is close to my customer. it is my first priority hotel I want to book but sometime fully booked. this is not good. anyway I am happy when I stayed in this hotel. I will chose this hotel whenever I am on business in this area.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking out time and letting us know how we are doing. Sincerely, Shalini General Manager

"Great Hotel"

4
18/04/2016

It is a great hotel except the price is a little high. Being a college town with limit accommodations makes it easier to jack up the prices. I really wish they had better deals being that most parents who come to stay already have a large college tuition they are paying.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Debbie We do have special rate for pacific university parents. We would love to offer you that discount so do ask for it during your next visit. Thank you, Sincerely, Shalini Patel General Manager

"Great service!"

5
17/04/2016

Such great service!!!! The people who work here are SO nice and SO thoughtful. The staff were very helpful to me and very sweet to my little baby. Thanks for a great experience! I will definitely recommend to other families.

"BW FG never disappoints"

5
16/04/2016

BW FG offers a Pacific University discount for the annual luau so we always stay here when attending the luau. The rooms are always clean and are spacious, free breakfast with good selection and free coffee are major factors in our deciding to always stay here, in addition to close distance (5 min. drive) to Pacific University. There are less expensive options in nearby Hillsboro, but the quality of service, convenience and comfortable accommodations at BW cannot be beat.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you so much for taking out time and letting us know how we are doing at the property. Your business is highly appreciated. Looking forward to see you again. Sincerely, Shalini Patel General Manager

"Awesome experience with honest and compassionate hitel staff."

5
13/04/2016

Lost my wallet with significant amount of cash in addition to credit, debit cards and ID. After an awesome hotel guest found and returned it to Jordan at the front desk he went out of his way to return it to me in tact and quickly! In this day and age what an awesome reminder of all that is good in life and humanity! Best Western University Inn and Suites hires top quality, honest and ethical employees that only add to the overall wonderful experience of staying there. Room, service, breakfast, cleanliness and staff A+++. Highly recommend this hotel!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Hi Waynell Thank you for staying with us . We appreciate your business and gesture. Jordan indeed is an asset for the company. We are glad to hear about your A+++ experience at the property. Looking forward to see you again during your next visit to forest grove. Sincerely Shalini Patel General Manager

"Stayed 2 night's 4/3/2016 4/4/2016"

5
07/04/2016

One of the best hotels I have stayed at they do not have a elevator so if you can't do stairs request a room on the 1floor thay have a great breakfast and a hot tub that the water is hot not Luke warm like most hotels the room was nice and clean and as we had a suite we had a TV in the bed room and one in the sitting room don't for get to ask if they offer any discounts on the room when booking they won't offer them you have to ask the only thing was they didn't have any information book or paper that have the TV channels listed or near by place's to eat at or shop at they do have a Walmart near by that you can walk or drive to it is only a few blocks away

"Book early because it can get very busy and you will pay more later"

4
06/04/2016

Great location for visiting our grandchildren in Forest Grove and a few came over for a swim. The room was large and clean with a small refrigerator, microwave, desk (free Wi-Fi) and an easy chair. The free breakfast had quite a variety and plenty of nutrition to get you through to a late lunch. We had a couple of glitches through the main desk, but the person was new. We have stayed here several times before without any issues. You can pay $150 for 2 in a King bed. You can pay even more for a room with a Jacuzzi.

"Better than a Hillsboro hotel"

4
26/03/2016

Convenient to get toand from if you are in the area for Hillsboro business. For the value, it far exceeds any of the other chain properties in Hillsboro that all overprice themselves because the IT companies are usually paying for it. Great sports bar with very quality food and comfortable pricing just a couple of blocks away and...again...much better than the chain stuff you're engulfed with when staying in an overpriced metro area.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to give us this wonderful review. I am glad that our front desk agent was able to direct you to our local sports bar/restaurant and that you enjoyed it and that you found our hotel to exceed your standard. We look forward to doing business with you in the future. Tanya Gray

"Absolutely wonderful staff and facilities."

5
05/03/2016

I have generally good luck with Best Westerns, but this place's staff really stood out, from the housekeeping crew, breakfast staff to the desk staff. They were all so helpful and friendly and made the stay very pleasurable. The breakfast is excellent and the staff was great, especially Kelly, who joyfully went out of her way to make breakfast great and help with everything that she could. The building was well maintained and tastefully decorated. We didn't have an opportunity to try the indoor pool or hot tub but they looked great too. Will definitely stay again if in the area.

"Poor Value"

3
22/02/2016

What was explained as a short staff resulted in a below par stay, in which the room was not cleaned and product not replaced after the first night, the gym restroom was unclean and the paper towel dispenser broken so that the roll sat in a puddle of water on the sink. Front office staff was either unable or unwilling to offer compensation for the inconvenience.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to write this review as you letting us know what you disliked will help us improve on service in the future. I am sorry that your room was not cleaned as expected. If you would give the hotel a call, I am more than happy to compensate you with a discount on a future stay or apply bonus rewards points if you are a member of our Best Western Rewards program. I can be reached at: 503-992-8888. Tanya Gray, General Manager

"Great Place while visiting Pacific University"

4
09/02/2016

Great value for the price. Free internet, parking and breakfast. Comfortable stay. I would recommend staying on the second floor in case you are sensitive to 'heavy feet' above. The exercise room is very small (treadmill, bicycle, and a bench to do crunches. We made use of the pool, Jacuzzi and sauna.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to give us this review. I am so happy to hear that you enjoyed your stay with us. I am glad that we were able to provide you with excellent service and look forward to doing business with you in the future. Tanya Gray

"Wonderful Service!"

5
25/01/2016

My wife researched on line for a hotel close to where I would need to be for a business meeting. There were very few options in this remote location but I was so thankful she chose this one. They told me there would be a continental breakfast but they had everything to choose from, eggs, bacon, waffles, etc. And it was actually very good. The staff was kind and attentive and the rooms were clean and well tended. I would stay here again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to write this wonderful review. I am glad that my staff provided you with superior customer service and that you enjoyed our deluxe continental breakfast. We look forward to doing business with you in the future and have a great day! Tanya Gray

"Be award"

3
18/01/2016

Be aware when booking this property that there is NO elevator to the second floor. My husband has trouble hearing and did not understand when we checked in that we would be on the second floor with no elevator but 20 steps straight up. It was challenging.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to inform us of your concerns. I am sorry that you were not informed when making the reservation that we don't have an elevator. I hope the rest of your stay was well and would like to do business with you in the future. If you'd like to book a room with us, please call the hotel directly at: 503-992-8888 and ask to speak with me, I will be sure if we have availability that you be placed in a first floor room. Thank you again for giving us this review and have a lovely day. Tanya Gray, general manager

"My Stay"

5
03/01/2016

I have have an incredible stay at your hotel, they staff truly cared about my feelings and they helped me with everything I needed, they made my stay here amazing. Thank you very much and i defiently will be stay at your Forest Grove, Oregon hotel again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to give our hotel this wonderful review. We are glad to have been able to give you quality customer service. We look forward to doing business with you in the future. Tanya Gray

"Christmas Surprise "

5
28/12/2015

My husband And I made an unexpected trip to see family when my grandmother became ill just before Christmas. We were unable to stay with family due to the holiday and some "septic" issues, so we needed an affordable room that would also be comfortable for my 6'3" husband with a back injury! Kaylee found us an incredible rate, made sure we had everything we needed and made a difficult situation so much easier! Her kindness and exceptional customer service enabled us to have a truly Merry Christmas- the housekeeping staff made sure our room was clean and well stocked and our room was lovely! So happy with our experience here and will definitely be back!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to give us this wonderful review. We are glad to have provided you with superior customer service and we look forward to doing business with you in the future. Tanya Gray, general manager

"The BEST sleep ever!!"

5
12/12/2015

Best Western University Inn & Suites, you have the best beds ever!! So comfortable with all those pillows. I love the fact that you offer free hot breakfast every morning. THANK YOU to the staff for being so kind and friendly!! Will stay here again DEFINITELY!!!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to give us this excellent review. So glad to hear that you enjoyed your stay at our hotel and that we were able to provide you with quality customer service. We look forward to doing business with you in the future. Tanya Gray- general manager

"Enjoyed our stay"

4
10/12/2015

My husband, step son and I stayed at the Best Western University Inn & Suites in Forest Grove for a family get-together. We enjoyed the friendly service and comfortable bed at the hotel. I was especially pleased with how quiet the room was. We will definitely stay here again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
I am so pleased to hear that your husband, son and yourself enjoyed your stay here at the hotel. Our goal is to make sure our guests have an excellent experience and we are so glad that we could provide that to your family. We look forward to doing business with you in the future! Tanya Gray, general manager

"What I needed"

5
06/12/2015

The room was just what I needed. The staff were very friendly. The internet was faster than what I'm used to in hotels, that was nice. I found the bed to be comfortable but was on the soft side. The breakfast was nothing special but it was fine. My only complaint is that the running water was quite loud through the pipes in the walls which was a bit annoying when I was trying to fall asleep.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to write this review. You telling us what you liked and didn't like gives us the opportunity to make some adjustments and assure your next visit is most enjoyable. Your business is greatly appreciated and I am so glad that the staff were so accommodating. We look forward to doing business with you in the future! Tanya Gray, GM

"Very Nice"

5
01/12/2015

Me and my wife came here to visit family but wanted our own space. This was a Beautiful hotel, and a pretty city. Lots to do, and the Service was amazing. The front desk lady Cindylou was very nice and helpful. will Deffinatly come Back again.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you so much for taking the time to give us such a wonderful review! I am glad Cindilu was helpful and we provided you with quality service. We look forward to doing business with you again! Tanya J. Gray, GM

"BEST WESTERN University Inn & Suites, Forest Grove, OREGON"

5
01/12/2015

I cant say enough good things about BEST WESTERN University Inn & Suites, Forest Grove, OREGON. Everyone was helpful and kind. They made my family, my kids and I feel very welcome and at home. The check in was very easy. My wife asked if we can check out late and they took care of us. This is the best Best Western in the country.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to give us this wonderful review. I am so glad you had a good experience and we look forward to doing business with you in the future! Tanya J. Gray, GM

"Clean, Quiet, Simple - Great Experience"

5
30/11/2015

Traveled with my family for the 5A state championship in Hillsboro, but found almost all of the hotels in the area were full. Found this little gem in Forest Grove, and enjoyed it far more than we expected to. The place was impeccably clean, and the staff was excellent. My kids loved the pool, and the hot tub was great as well - both very clean as well. I would absolutely stay here again. The city of Forest Grove was pretty cool, and access to OR 26 was easy, and quick trip to Hillsboro. Cheers!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you so much for taking the time to write this review. We look forward to doing business with you in the future. Tanya J. Gray, General Manager

"Nice hotel."

4
17/11/2015

This Best Western is in a little town in Oregon. I think it's the only name brand hotel there. The front desk staff were very caring and helpful. They even upgraded me to a queen suite. Really nice looking big indoor pool that I did not have the pleasure of using. Breakfast had plenty of items and was kept well stocked. I would reccomend this hotel to my co-workers and friends if they needed a place to stay while in the area.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for your review of our hotel and recommendations to co workers. I am so glad you had a good experience, we hope to see you back again soon. Maybe next time you can get a little use out of our pool. Tanya Gray, Interim General Manager

"Moving Experience"

4
07/11/2015

The staff at this location are extremely friendly and go out of their why to ensure you are happy. Even the young lady who handled breakfast was so polite. Everyone was the perfect with speaking nice conversation, providing information and recommendations (outside the hotel). I would have stayed longer if I'd been in the area.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Juli H- Thank you for taking the time to write this review. I am so glad that you enjoyed your experience with us at the Best Western University Inn and Suites. We hope to see you again soon. Best- Tanya Gray

"Serves a purpose...close to Pacific University"

3
03/11/2015

I stayed here for Pacific University Family Weekend. I personally did not find the property up to the standards of other Best Western Hotels. This is actually an older hotel though the owners have kept it well maintained. The Pros--- Close to Pacific University Large Room The Cons- If the hotel is full, so is the parking lot. 2 story building and no elevator which is a problem if you have a heavy suitcase. There was a lot of empty space in the King Bed room, maybe so they can bring in rollaways? A comfortable sofa which makes into a bed makes more sense then leaving a space the size of two rollaways unused. Though there is plenty of room for luggage! There is nothing fresh about breakfast---everything is full of preservatives and artificial ingredients. I have food intolerances and the only thing I could eat was an english muffin and peanut butter. The jams are loaded with high fructose corn syrup, as is the syrup. The eggs, well lets just say I question whether there is an egg in the mix, as the packaging has a long list of ingredients. This hotel is fairly expensive for a Best Western, though when you are almost the only game in town, you can charge what the market will bear. I booked through my husband's Corporate discount website and the hotel would not give me Best Western Points. Typically on arrival our account is credited. Smoking is allowed outside the front door, and one must walk through the smokers to enter and exit the hotel. And, the employees smoke outside which means there is usually someone outside smoking. Would I stay here again, probably as it isn't bad, and it is very convenient to the school.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for staying with us at The Best Western University Inn and Suites. Also we would like to thank you for pointing out the positives and negatives as both sides give our facility something to work towards. We look forward to hopefully seeing you again and would like you to give us another chance to better serve you. Best- Tanya Gray

"Pacific University Family Weekend"

4
30/10/2015

Great time in Forest Grove for Family Weekend. Love to stay @ Best Western, as it is close to the University and the rooms are very nice. The breakfast provided is great and makes a nice quick bite to eat before getting out to explore for the day. Thank you for another wonderful stay!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Thank you for taking the time to write this review. It is greatly appreciated and we look forward to seeing you again. Best- Tanya Gray General Manager

"Great staff."

5
27/10/2015

I have never seen a more helpful group than this staff in Forest Grove. They really go above and beyond to make your stay great. The facilities are nice and the rooms are great. I highly recommend this hotel.

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
Steve G- I would like to say thank you from all of us here at Best Western University Inn and Suites. Customer service is key in the hospitality field and it's nice to hear the staff have done well. We appreciate the rating and hope to see you again. Best- Tanya Gray General Manager

"Credit Card Charged Even though Hotel Shows Reservation Cancelled"

1
25/10/2015

Booked through Booking.com, needed to cancel, have cancellation email from Booking.com. This hotel charged my card for two nights anyway and now I am caught in the middle of these two Giant corporations. The charges for two nights exceed $225 and neither company will give me an immediate refund. I have to wait at least five to seven additional days to satisfy booking.com policy of giving best western adequate time to response and reverse their error. My money is held hostage by both parties. Gotta be a better way to reserve a hotel room!

General M, General Manager at BEST WESTERN University Inn & Suites, responded to this review
I am sorry that your refund did not happen as rapidly as you would like. The funds had been credited to the card on file back in mid October. I would like another opportunity to give you the best in customer service if you are ever in the area again. Best- Tanya Gray General Manager

"Great place to stay"

5
22/10/2015

I cant say anything negative about this hotel. The staff was very friendly and helpful. Beds were comfortable, and rooms were quiet. It's really nice to have a variety of breakfast items to choose from, and its all included.

"Excellent place to stay"

5
21/10/2015

Room was clean, staff very kind and helpful and the breakfast was wonderful. The pool was open 24 hours and our children loved it. Had a convenient smoking area for those who smoke. Very happy with our experience.

"Best Option in Forest Grove"

3
13/10/2015

Stayed for a wedding weekend, chose it over the McMenamin's next door to ensure a private bathroom. The hotel is fairly updated and clean. The breakfast was good and had more than enough options. The staff were very nice but seemed understaffed. On one day my room was not serviced until nearly 7 PM. The plumbing also needs updating...my shower and sink did not drain properly. There is not much around, so probably your best bet in the area. It is on a very busy road so cannot walk to anything directly.

"Best Of the West (pun intended)"

5
11/10/2015

I stayed here w/2 adult sisters & my mother (in the same room!) for 5 days; as we were out West for a family wedding (in Forest Grove, OR) We all flew in from different parts on the East Coast (so we don't know the area) & right from our arrival we were welcomed by friendly, helpful & courteous staff. Each day we enjoyed a wonderful breakfast, extra little "snacks" they offered & lots of the staff's time and effort helping us find places to "tour", eat & anything we needed to make our stay pleasant & enjoyable. The hotel is clean, updated and has a fantastic team of employees. I (We) would definitely recommend this hotel.

"Clean and updated"

4
10/10/2015

I stay here often during work travel and really enjoy my stay here. The rooms are clean and have updated furniture and flooring. They serve a great breakfast and the staff are friendly and helpful. I recommend this hotel to guests.

"Great Service"

5
07/10/2015

I made a mistake in booking our reservation. The receptionist worked with management to correct the problem, even though it was my fault. We had an excellent room and a very pleasant stay. Everyone was cordial and helpful.

"Poor price for poor motel."

2
06/10/2015

The room had a improperly working toilet. The outside heat pump unit was very dirty. poor price fro an poor motel. location is not within the portland oregon area and still the price was extremely high. Will not stay here again. Will be calling Best Western headquarters customer service and complaining about this motel.

"So convenient"

5
06/10/2015

This is the place to stay if you are visiting the university. Great price if you book online at the discounters' websites! Very friendly, hardworking staff. Informative about the area. I will/would stay there again.

"Good Hotel"

4
05/10/2015

Spent a week at this hotel while on business rooms clean and a good breakfast was provided, made use of the indoor pool which was a nice size and the jaccuzzi was good and the hotel is nicely situated for local bars and restaurants.

"Homecoming"

5
05/10/2015

Our 2 night stay was wonderful! From the time we arrived to the time we left, the staff was great. Food was excellent in the Continental breakfast area. Our room was swell. The bed was wonderful. All in all, we had a most delightful stay in Forest Grove.