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Best Western Lone Star Inn

3.5 / 5
126 Avis Tripadvisor
310 E Houston Highway, Edna, 77957-2222 Etats-Unis  Copié !
TEL : (361) 781-0500
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Ma recherche

Les points forts de l'hôtel



Services hôtel

Equipement Business Plus
Réception 24h/24
Petit déjeuner gratuit
Parking gratuit
Wifi gratuite

Services chambre

Fer et planche à repasser
Les points forts



Services hôtel

Equipement Business Plus
Réception 24h/24
Petit déjeuner gratuit
Parking gratuit
Wifi gratuite

Services chambre

Fer et planche à repasser


Profitez du soleil du Texas au lac Texana non loin, à une courte distance en voiture de notre hôtel d'Edna. C'est le lieu idéal pour se détendre en pratiquant des activités comme la pêche, la baignade et le canotage.En séjournant au Best Western Lone Star Inn hotel à Edna, vous pourrez profiter du grand air au parc de loisirs de Brackenridge. Quel que soit le type d'aventure que vous recherchez, vous le trouverez ici.Toutefois, il est également important de bien commencer la journée. C'est pourquoi nous offrons un petit déjeuner buffet chaud, complet et gratuit, composé de gaufres chaudes, viennoiseries, muffins, fruits frais, yaourt, céréales, café 100 % Arabica et plusieurs sortes de jus de fruits.Les voyageurs d'affaires apprécient notre hôtel d'Edna en raison de sa situation privilégiée. L'entreprise Formosa Plastic Corporation®, l'hôpital du Comté de Jackson, ainsi que les usines pétrochimiques et de prospection pétrolière et gazière ne sont qu'à quelques minutes. Si vous êtes ici pour affaires avec le Jackson County Courthouse, les services pétroliers et gaziers ou d'autres entreprises dans la région, votre trajet depuis notre hôtel sera rapide.Nous disposons d'un très grand parking gratuit pour les camions et véhicules de camping, et le personnel de notre hôtel d'Edna se fera un plaisir d'accueillir les routiers, voyageurs en road trip et adeptes du camping de tout le pays. Profitez du Wi-Fi gratuit dans votre chambre confortable, idéal pour planifier les activités de la journée ou vérifier ses e-mails professionnels. Avant de vous rendre au circuit de Texana ou au parc national de Texana, notre personnel sera ravi de vous fournir des informations et recommandations pour profiter au mieux de vos vacances.Canotage, pêche, chasse, course automobile et rodéos locaux ne sont qu'un échantillon des attractions qui font d'Edna la destination de vacances idéale. Toutes les chambres sont dotées d'un ventilateur au plafond, d'un four à micro-ondes et d'un réfrigérateur pour votre confort. Êtes-vous ici pour un séjour prolongé ? Vous vous sentirez comme à la maison, surtout avec ces petits déjeuners chaleureux typiquement américains pour démarrer la journée.Réservez votre séjour au Best Western Lone Star Inn ! Passez un excellent séjour !


Avis clients

Basé sur l'avis de 126 voyageurs
Très bon
Rapport qualité / prix
"Nasty Place Avoid at all cost"
715rscott, 28 Décembre 2023

Dirty and Nasty room. Smelled terrible, sheets stained, several lights in the room were out. Pee in the toilet from either housekeeping or previous guest. The front desk lady was very nice made checking in really easy but boy when I got in the room I wanted to just go sleep in the truck. So gross!!!

"Absolutely the best place to stay between Houston and Corpus Christi. Clean, friendly great breakfast!"
Robert N, 21 Octobre 2023

Due to storm damage I had to seek refuge for nearly a month at Best Western Lone Star Inn. Everyone went out of their way to make sure my every need was met. I felt like I was among friends and family

"Baby Shower/Visiting family"
Chamorro67, 14 Septembre 2023

Normally we would stay on familys property. But because this was a family event accommodations were needed. Hotel was an ideal location and distance. Not too far from family - took us only 19 mins to get there. Safe and clean location with friendly staff. Convenience store and 2 fast food restaurants nearby in walking distance.

"Great customer service!"
Kelly O, 10 Septembre 2023

The staff went above & beyond to help me with internet issues I was having. Because of their willingness to help me out, I was able to attend a Zoom meeting that otherwise I would have had to miss. I highly recommend this hotel and we will stay here again if we're in the area!

"Dr Bob and Delores"
Bob R, 25 Juin 2023

This hotel has been recently renovated. The facility was very nice and easy to access from the highway. Very Clean. Breakfast was sufficient. The staff as well as the owner was super friendly. One of the better Best Western we have stayed in.

"Old reviews should be deleted."
bernardmA742CJ, 28 Avril 2023

I was concerned about the reviews I read but went there anyway. It's nothing like what is described in the older review. I was told ownership changed in December. That might be it. Hotel and rooms are clean and smell fresh. Amenities are clean, breakfast is humble but honest and will fill you up as a business traveler. Rooms have fridge, microwave and good coffee makers and coffee. The A/C works really well. Staff is friendly and efficient. The pool should be shut down until it's repaired and cleaned up, I wouldn't go in it as it is. They recommended good places to eat and I was happy with that. To sum it up, a fresh and clean stay at a good price in the middle of nowhere.

"Great stay!"
ahlambert, 20 Février 2023

Super clean room! Staff friendly. Welcoming with our pet. Breakfast was great! Misplaced our room keys and front desk was more than happy to issue us new keys. My husband forgot his razor. Went to front desk to ask if they had any disposable ones and they gave me 2!!

"Improvement is on a roll!"
Q1289RLalexs, 10 Janvier 2023

After a couple of stays last year, I decided it was time to put this hotel on the DO NOT STAY list. I was displeased with their over-priced rooms and their “stale” brown-bag-breakfast. And, the owner wasn't exactly the kindest person on the property… Yesterday, because of unexpected traffic setbacks, I “had” to stay there. Upon arrival, I was warmly greeted by Georgia, whom was working the front desk while training a young man. I remembered Georgia from my first visit to this property. In fact, Georgia's awesome customer service was the reason for my second stay at this hotel. Unfortunately for me, she wasn't working the front desk during my second visit. Had she been working, I would not have put this hotel on my DO NOT STAY list… Georgia walked her trainee thru the checkin process and in a couple of minutes, I was in my clean, comfortable, hotel room. Georgia added that last month, the hotel was bought by a new group and that the new owners are so nice and courteous to (not only the customers, but to) everyone; including all hotel employees. This morning's breakfast at this hotel was delicious and contained a great variety. Georgia, (and the obvious changes) have restored my trust in this location. I'm adding it to the top of my list of places to stay, while in the area!

"Great place to stay on business or pleasure."
Mike M, 30 Novembre 2022

Nice accommodations. Georgia Nickels and staff were pleasant and helpful. We had three rooms for business guests, and all were pleased. Will definitely use this motel again. Rooms were clean, large and nice.

"Best in Edna!"
Marknbellair, 15 Octobre 2022

Stayed here with a buddy while fishing Matagorda area. Fantastic fishing and was well taken care of at the Lone Star. Rooms were clean and in good repair. Great lighting. I even had a nice view of a field with freshly baled hay. Georgia was a fantastic employee, always friendly and helpful, and seemed to be always there! Hardest worker in the Lone Star State.

S2442CGkristenl, 01 Juillet 2022

We enjoyed our stay. It was clean and most importantly everyone was very nice and accommodating. Highly recommend staying here, and I know we will again! The breakfast was excellent. We especially enjoyed our time in the pool.

"Very Clean!"
Kathryn M, 07 Novembre 2021

Honestly, I do not go to Best Western very often in my travels. Sometimes I am disappointed in the Best Western brand. HOWEVER, The Best Western Lone Star Inn in Edna, Texas is excellent! We travel to Edna often and always stay here. It is VERY clean, the beds are VERY comfortable and the staff is very professional and helpful. When in Edna - this is the place to stay!

"Very Nice Motel!"
SteveE504, 03 Octobre 2021

Honestly, I didn't have high expectations from a Best Western, but this one in the little town of Edna, Texas pleasantly surprised me. The lobby was clean with new and upscale furnishings, the manager was pleasant, the room was clean and nicely appointed, and the buffet breakfast had a number of good choices. All around good experience here.

"Great experience"
Z8396RBluisp, 27 Septembre 2021

Jay was really friendly and offered us drinks when we arrived this afternoon and had us in our rooms in just a couple of minutes. The rooms where clean and much nicer than some of the other places I've had to stay at in the past.

"Best in town!!!"
433sethk, 27 Septembre 2021

Best rates! best service! best rooms in Edna tx!! Only place I'll stay at! Jay and the crew are the best in the business! Never any complaints! Always get us checked in quick fast and in hurry! Cleanest rooms around! ABSOLUTELY THE ONLY HOTEL I WILL RECOMMEND IN EDNA,TX

"Stay Away is my advice!!"
rachelfT2155IC, 13 Septembre 2021

Horrible customer service. The clerk that checked us in at night stated my reservation had been cancelled. I explained to him that situation was impossible as my card had already been charged. The reviews that state this property charges extra fees is correct. I was charged a $100 incidental fee and there isn't even a restaurant on property. When I inquired as to why there was such a high incidental charge the clerk stated they have people "smoke pot" in the rooms. I was traveling with my daughter so needless to say after that comment I was apprehensive about my safety. The breakfast was horrible, the key didn't work well to the side door and the $140 a night was way overpriced for the quality of this hotel.

"famly reunion"
earlhenning, 26 Juin 2021

they did not work with us , only see the emplyees when some one was checking , not room service no breakfast , NO Pool and wheree not told about any of this at the time we resurved the rooms 3 month in asvans

"They will scam you with extra charges"
AMC032021, 24 Mars 2021

I know there aren't many options in Edna but PLEASE listen when I say this hotel scams you out of money. I had to change a reservation from two nights to one, they refused to help, so I called the 800 number and received assistance. When I checked out after my confirmed one night stay, they charged a bogus $154 cancellation fee all on their own. It was been quite an ordeal with the 800 number representative to get refunded. Stay anywhere else and save yourself the hassle of being scammed.

"A Get Away"
mir0ndac, 22 Mars 2021

The room was not clean, one of the phones didn't work and the toilet overflowed!! For the price we paid things should have been way better! AND then you charged us $15 for checking out at 11:10 a.m.!!

"A very enjoyable stay!!!!!!!"
Kathy J, 18 Mars 2021

I had a very enjoyable experience and stay from checking-in to checking-out. Everyone acted in a very professional and helpful way. I was made to feel special. This is any outstanding place to stay in Edna.

"The staff was very accommodating, friendly, helpful. Rooms were very clean and well equipped."
G2046ANjackh, 19 Février 2021

The staff was very friendly. The staff was very helpful. The staff was very accommodating. The room was very modern. Th room was very clean. The room was very well equipped. The hotel manager, Jay, was very professional.

"Satisfied Guest"
rojenbarn, 26 Janvier 2021

Our stay was great from check in to check out. The staff were super friendly and helpful. The room was clean and beds very comfortable. We do not eat pork, so were really pleased that there was a vegan option for the egg/sausage muffin in the breakfast bag.

"Best hotel in the area"
sheila1270, 21 Janvier 2021

This seems to be the best hotel in the area, but it definitely seems over-priced for a Best Western. It is located off of 59South, but the town is small enough that it is 10 minutes to anywhere in the town (by car).

"Room stunk"
bobbyjvance, 08 Septembre 2020

Room smelled like dog pee and carpet was sticky and bathroom ceiling covered in mildew. Asked to have our towels replaced several times never happened. Spent nearly 500 dollars for this stay because it seemed to be the nicest hotel in the Edna area. I should have taken my chances else where.

"Non-exesistence Manger"
998fairyr, 13 Juillet 2020

During check in we were told there was no food and the pool was not open due to Covid 19. Since nothing was available we did not stay there. Ask 4 times, 1 stopped back by Hotel and 4 times on phone for Manager (Georgia) to call me about refunding my card. NEVER did she call me back to discuss my issue. Charged my card, anyway. Now having to dispute the charges which ties up my card. Can't comment on the quality of the room, but can say the manager should be replaced immediately. She apparently hasn't been trained or just is a poor person. In addition, the room is overpriced for its location.

"Not customer service oriented"
bclark104, 19 Juin 2020

The front desk attendant was not customer service oriented. She was rude and not willing to accommodate our needs. I specifically reserved a king suite because the website said it had a sofa bed. I have a small child, and that was perfect for her. When I asked for sheets for the sofa bed, the front desk attendant refused and argued with me. She said the sofa bed was not to be used as a bed, and that we could both sleep in the king bed since that room has an occupancy of two. I was shocked. Also, there was no breakfast or snack offered and the pool was closed (understandable both due to COVID), but since there is no food being served, I don't understand why we were not allowed to sit at the tables in the breakfast area, since that's the only place that we could sit and visit with our family (who was also staying there) be socially distanced. We were told to go sit outside (ummm, it's hot in June in South Texas) and they had removed all of the tables and chairs by the next morning so that nobody could sit there. The hotel is nice, but the customer service and willingness to make some accommodations is severely lacking.

"Awful Experience"
pattyoclark, 14 Juin 2020

From the first phone call in September 2019 to the reservation dates June 12-14, this ranks as one of the worst lodging experiences we have every had. Front desk staff is uninformed, rude, unable to answer basic questions, and mostly absent. The hotel is not attempting to offer percentage occupancy for gathering spaces, and made no attempt to accommadte the wedding guests who accounted for sold out status. No offer for rate reduction becasue of benefits not offered, and this morning there was no water in the hotel. No offer for rate reduction for this obvious necessity. If you have business or pleasure travel in Edna, don't stay here. Drive 30 minutes to Victoria Texas for an abundance of adequate lodging.

"Unhappy guest"
seandmoore, 08 Juin 2020

The service was ok fot arrival and checkout. Was quoted one price over the phone and charged a different price apon checkout. Was not told about no breakfest in amintill we checked in.Refrigerator did not cool nor did door stay closed. Also found food and drinks left in refrigerator. Light above hot tub didnt work. Found dirty laundry hanging on showerrod.

"Horrible front desk check in."
mblapier, 05 Mars 2020

Front desk clerk at check-in was totally incompetent. Wrong room assigned. Reservation date incorrect. Key wouldn't work, had to be replaced. One in our party was checked in to a room which was occupied.

"Edna TX wedding trip"
conniew882, 03 Janvier 2020

The hotel decor was very nice. It was clean. The breakfast was delicious. The staff kept it refilled so it was hot and fresh. The staff was friendly and helpful. The recommended a local restaurant for lunch that was very good.

"Great hotel, terrible staff"
Heather B, 13 Décembre 2019

We have stayed in this hotel a handful of times. This time may have been the last. We usually choose this one because it is nicely kept and it has CEILING FANS. That's unheard of, and it its truly wonderful. The evening front desk woman was more than unpleasant, she was down-right rude. She was not only extremely rude to myself and husband but I witnessed her being ugly with other guests as well.

"Very nice"
mindylgutierrez, 04 Novembre 2019

The hotel and site were very nice . The amenities were great and the continental breakfast was tasty . Our only complaint was the hardness of the mattress , though I understand everyone's preference is different

"Excellent stay"
George Darlene J, 27 Octobre 2019

Very happy with this property. Check in with MS. Georgia quick and friendly. Our room was spotless and comfortable and property well maintained. Breakfast was good and the wonderful smell of waffles filled the lobby MS Kay and team helped extend my stay despite a booked hotel for a wedding. Everyone was very friendly and helpful. I highly recommend this property and will definately use them again. Thank you BW Edna.

"False advertising"
9patches, 07 Mai 2019

This hotel advertised heated pool, hot tub, spa. Unfortunately the pool and hot tub are only available Memorial Day to Labor Day- weather permitting. This is on the Texas gulf coast! Really???? I never found a spa. I also had problems with my room. Management refused to change rooms until I was packed and ready to leave. Management was rude.

"Horrible service"
Escape44692167774, 26 Mars 2019

The people that run this place are the rudest people you will ever meet!! No one went out of there way to help accommodate. They were even rude when we asked for an extra blanket for my mother! I will never stay at this place again!

Flyer04458366559, 25 Mars 2019

Rooms were clean and nicely fitted with furniture. beds were comfortable and you had a choice of firm or soft pillows .staff was friendly and is always smiling and willing to go the extra mile to making you ratified with there service.breakfast was decent

"Very happy!"
Venesa C, 02 Mars 2019

Great hotel! Everything was clean and beautiful! The staff was super friendly and helpful! Although Expedia totally messed up my reservation, Gorgia, who works at the front desk was super helpful! Thanks a bunch!

"Best Western Lone Star Inn"
GlobeTrotting538050, 08 Février 2019

Clean rooms and surrounding, good service at front desk, guick check in and check out.Free breakfast was really good, clean dinning area. Employees helpfully and very polite. Easy access to and from freeway. Ill go back.

"Easy check in and clean rooms"
kimdaniel60, 10 Décembre 2018

After driving a long distance, I was pleased to check into the Best Western Lone Star Inn in Edna. I was in town on business, so the Inn was conveniently located. I was also pleased with the restaurants in the area.

"Administration "
sstarkel76, 06 Août 2018

My company's employees stay in Best Westerns and other chain hotels all over the country and NEVER once was charged when my crews would check out early. Never once upon making Reservations was that ever mentioned about the “cancellation charge”. Tried a couple times to get Georgia the day manager? To credit back those charges and was told that is the hotels policy. Not only that the hotel also charged up for two days our guys weren't even there on top of the cancellation charge after they checked out two days early. After 2 phone calls to the location and finally a phone call to BW customer service the two overcharges were credited but not the cancellation charge which essentially is the price of the room for one night. My advice is if you have no other options to stay in the area and you must stay here only book for one night at a time otherwise you could end up paying for a cancellation charge. As for my company we are in that area a lot and have need of hotels but will not use this location again unless the check out early cancellation charge policy is waived.

Pat Q, 22 Juillet 2018

DON'T STAY HERE!! I was checked in by Connie at 8:30 PM and was told check out wasn't until dinner time the next day. At 11:17AM the next day, I talked to an employee who thought we were staying 2 nights. Come to find out, Connie booked me for 2 nights. The manager, Ray, helped to clear everything up, but when I asked where I could put in a formal complaint Ray replied, "NO!" and gave an excuse about Connie being new and that she would talk to her. There is obviously a lack of training and professionalism in this establishment. When I went to return the key, Ray was upstairs and told me to just throw it on the desk, as if she were either too lazy to come get it, or I just don't matter enough to recieve a proper exit as a guest who just had to deal with added stress to my trip because of the staff here. If I could rate this negative stars I would. I will never attend a Best Western again, and will reccommend all my peers do the same

C S, 02 Juillet 2018

If I could give this experience a 0/5 I would. HORRIBLE PLACE DO NOT STAY. LGBTQ's stay clear. I made this reservation via and wish I could go back in time. I showed up and checked in with the Manager of the hotel (His name is on the wall on the office to the left.) He found my reservation hand written on a piece of paper. Then proceeded to check me into my room after shipping my card atleast 10 Times and keying it in as well. We leave and come back later on after a rehearsal dinner to find that this hotel locks the front door so that you cannot get in without a card. We saw the two ladies at the front desk and they just watched us without helping us until we found the key in my pocket and then watched us walk upstairs. My partner and I got to the room and the key didn't work and were no longer able to enter our room. So I walked down by myself to get a new key thinking i put it next to my phone or something. As soon as I got down there the two ladies told me, "um that room only has one bed" and gave me a bad look. I said, yes. She then proceeded to tell me that I should've checked out the previous day, to which i replied that I had just checked in 4 hours prior. She then told me that they had rented out that room and the customers told them their was stuff in the room, so management went up to the room and cleared the door so that my key no longer worked. I then was told that she couldn't find my reservation and they didn't try very hard at all. I remembered that they guy had found my name in a notebook about three pages back and that it was in there. The notebook was sitting right in front of their face and neither had looked in it and I showed it to them. Then they asked if I had signed any paperwork and I told them that I had and that he swiped my card and everything. Then they finally decided to give me another key to the room. After arriving back into my room they lady called us because she didn't think we were staying two nights and wanted to know my name again and about the papers I signed when we checked in. I made a request for priceline to check in and talk to this hotel and the hotel responded with "nothing was taken out of the room and they stayed the two nights, so we are not going to do anything" Im sorry but I find the comments and actions of this hotel to be horrible, and would make sure everyone knows not to use them in the future. The fact that other guest and managers went into my room was horrible!

"Graduation of family member"
rachelcT8926WL, 04 Juin 2018

Georgia was so awesome to help us with checking into our rooms.We needed to change to queen room instead of king room.( reservation was original made online)The room was very clean and the bed was wonderful after a long day of travel and graduation activities.The breakfast was very complete, more than just a sweet roll and coffee.

"The Customer is never right"
tomrhodes7, 31 Mai 2018

I made a reservation 3 weeks in advance using a current credit card. When I checked out I used a different card. The hotel double charged me. I called them about it and they said that someone else stayed in my first reservation room and I had to pay for both rooms. Is that fair..I don't think so. I will never go back. Be very careful with this staff.

"bad rap"
ptarnow, 13 Mai 2018

When you make a reservation you cannot check out early - per Front Desk Manager you need 24 hour notice if your travel plans change - hotel will charge you for all the days on your original reservation if you check out early.

Stephanie G, 01 Mai 2018

DO NOT STAY HERE! I wish I could give this zero stars! We were going to use this hotel and block off rooms for my wedding which is 10 months away! They gave us a discounted price if we signed a form that guaranteed at least 10 rooms would be reserved. So some of our guests started booking rooms and then they decided that 10 rooms is not enough to give us a discount, so they went back on their agreement and said they could no longer give us a group rate! This was AFTER guests had started booking rooms! I hope they know that there was going to be many many more than 10 rooms booked and numerous people were staying at least two nights! Yall missed out on a lot of business Edna Best Western! Management is awful here!

"Powerlifting meet"
joe308, 02 Mars 2018

This hotel is a great place to stay when traveling to Edna for the thswpa regional powerlifting meet. The hotel is in a great location with easy access. The staff is very friendly and helpful. The ac works well and there is a ceiling fan in the rooms. The breakfast is good and stayed stocked. Will definitely stay again

CrystalCreekQH, 12 Décembre 2017

Two adults and a couple of children stayed her on the weekend of 12/9/2017. Worst hotel experience in quite some time. After check-in, we promptly notified the front desk that shower in the room was completely non-functional (it would not work at all) and could we please change to another room with a functional shower. Not only were we told that we could not change rooms, but a trip to the front desk to discuss it and walked into booked guests having heated discussion with hotel staff about not being able to get a room because the hotel was overbooked and now the room these people reserved didn't exist. No one would come to our room and look at the shower or try to get it to work. When we tried to take sit down baths, the water spout only put water out at a trickle and the tub would not hold any level of water because the drain would not seal. The staff would not bring us additional washcloths and towels to use, even with the faulty shower issue in the room. The continental breakfast we paid for with the ridiculously high priced room closed down before we even got downstairs. I was assured that a credit would be issued to part of the cost of the room due to the non-functional shower. This did not happen at checkout. When I called on 12/12 to follow up on a credit for part of the cost of the room, I was told basically that the shower was just fine and was never malfunctioning and we would not be issued a credit for even a portion of the cost of the room. Furthermore, not only was I not allowed to speak to a manager, but the employee refused to even provide me with the name of a manager. Terrible hotel experience at the grand expense of $176.27 for a plain, simple room with 2 queen beds, no amenities, NO SHOWER, NO SERVICE. Will NEVER stay here AGAIN and recommend any future guest think twice about giving this place your business.

"Clean and new"
carl_retired, 19 Novembre 2017

This was a one night stop. Fresh and new. The breakfast is ordinary. The price is slightly high for the area. We stopped here to worship at the United Methodist church. Easy access and parking. I would stay here here again, if we get to the area.

"Price gouging"
PaidUp, 01 Octobre 2017

This is a clean hotel that is nice but nothing extraordinary. The internet was down. The walls are not sound insulated so you hear every word your neighbors say. Paid $150 for a $75-90 room. Price gouging due to hurricane related workers needing rooms. ;(

"Mothballs n cigarettes"
jeremye213, 02 Août 2017

Worst experience ever at any hotel in my entire life. From desk staff to room funky smell and didn't offer to switch rooms, had to ask and was given lame excuse as to why we couldn't switch. So called breakfast ended 1 1/2 early than advertised.

"Will not stay again at this rate."
I4528CNjanetb, 31 Juillet 2017

I will not stay again at their outrages rates. $163.00 per night When I should have gone up the road 15 miles at a Best Western and pay $84.99 per night. The rooms and staff were great. As far as location it is right of the highway.

"Small town, great hotel!"
Barbara N, 30 Juillet 2017

This is a very small town but the Best Western hotel here is wonderful. The beds are extremely comfortable and the staff is always nice. I've stayed here several times while attending family reunions and this is the top pick of everyone.

429lailas, 05 Juillet 2017

Hotel was nice, and I would have given a great review except I was hit with an incidental charge for nail polish spilling on the bed spread. I didn't even have NAIL POLISH with me. I explained to the manger there must have been a room number mistake but she would not budge because apparently no one that works for her ever makes mistakes. If I would have spilled nail polish I would have mentioned it at check out and gladly paid the fee. But instead I was called a liar and I'm stuck paying a bogus charge. I guess the property in Edna, TX doesn't get enough business so they rip people off for more money.

"Horrible Hotel"
stevenI5975LP, 20 Juin 2017

The pool was broken, and there was no gym facility as advertised. The rooms and breakfast was average at best. The reception clerk was rude as well. We would never stay in this hotel again!!! The only reason we chose this hotel, is because it is one of the very few in the area. Apparently, having a corner on the hotel market gives you the right to treat your customers badly.

"Does the job"
Richard P, 14 Juin 2017

Hotel pool was not functional in June and they could not say when it would be fixed. Room was fine but had overspray smell from room freshener. Hot tub in room but would not hold water as drain plug leaked and would not seat. Had to keep water running at a slow pace. Still the best place to stay in Edna. Excellent staff with friendly attitudes.

"Nice hotel"
joe308, 04 Mars 2017

This hotel was clean, located in a great area. The staff was friendly &helpful. The breakfast was good & kept full. The fan in the room was nice & the ac seemed to work fine. The Wi-Fi works. I will stay at this hotel again if I visit Edna

"Nice staff and clean rooms"
Richard P, 01 Mars 2017

I don't write many reviews but the friendly customer service I got from Linda R. sold me on this place and will bring me back. She adjusted my room location and overall arrangements when I arrived per my request. She also helped me make arrangement for another employee of mine for a long term stay. The day staff greeted me each morning......attitude counts! Clean place too.

"Nice hotel"
dak87, 08 Février 2017

Needed a room on short notice and was glad I chose this hotel. The staff were very helpful and professional. The rooms were very clean and best of all, no smoke smell anywhere!. If you find yourself near Edna, Texas, you won't regret staying at the Best Western.

becca1013, 03 Janvier 2017

I was told the charge made to my credit card was $153.67 (including $135.99 room rate and taxes) upon check-in. After I checked out, I realized they had charged an additional $10 child fee to my acct. Upon check-in I was asked how many adults would be staying in the room - I answered 2. I was NEVER asked how many children or told I would be charged for a child. Best Western website states All Children under 12 years of age stay free at ALL Best Westerns in North America. My son is 4 years old!! I called hotel manager. She agreed charge should not be on bill, but cannot "credit" my credit card back - offered a $10 credit to stay at hotel again. I WILL NOT BE STAYING AGAIN!! I want my credit card to be reimbursed for the charge. If she can charge my credit card, then she can credit a charge that wasn't supposed to charged back to my credit card. I'm pretty sure it's illegal to charge unnecessary charges to someone's credit card and then not be able to credit it back and just offer a "spend more money with us" credit on your next stay. I should have listened to the other reviews on this hotel -- sounds like I'm not the only one they "sneak" charges onto.

"Highly disappointing manager!!!!!!"
Lea B, 28 Septembre 2016

On the job and my personal life I only stay in hotels. I UP UNTIL TODAY Loved staying at Best Western Hotels. While on the job, I left my partner in the room from 11 pm through 11:30 am (extra 30 minutes graciasly provided by the hotel for my partner. I has to go to Orange TX for my job and my partner had to wait on me in Edna TX. After the 11:30am "time mark" he was advised that he only had a limited time to stay in their lobby area and on property. Also, local sheriff's office was contacted on a recent PATRON of their "facility"...with a very limited amount of vehicles for patrons in the hotel, so, busy, they were not. The only thing I can think is that due to wearing a badge and being in their lobby, maybe THAT was the issue. During my stays ALL across our great Nation I have seen where normal citizens in nice outfits and somewhat not so nice attire were allowed to wait on rides to pick them up, for hours at a time. I am not sure why the manager Rebbeca was so adimate that he leave their grounds, but I am guess it has to be an awesome reason. I will check the hotel website local and National to see policy on stay on property of persons AFTER they have checked out, and waiting on a ride, to see how I am wrong for being HIGHLY upset about my partner, in the Texas heat, to NEED to leave the grounds and having local Sheriff's office for a Loiterer on property. I have been in law enforcement as a police officer and now a Fugitive Extradtion Agent for over 17 years now....and have never seen a more uncalled for act by a manager, totally uncalled for. - Signed last time Best Western Patron What is the legal definition of loitering? The law, which defined loitering as "remain[ing] in any one place with no apparent purpose", gave police officers a right to disperse such persons and in case of disobedience, provided for a punishment by fine, imprisonment and/or community service. (Spell check and grammar not checked, back on the road, serving the public)

"Nice place to stay"
Glenn B, 17 Septembre 2016

Once again I had a very nice stay at this location. The staff at check in was super friendly and recommended several good places to eat while I was in the Edna, TX area. I will be looking forward to staying here in the near future.

"Watch your Bill...Take the Front Desk Clerk with you when you check out"
Debra B, 27 Juillet 2016

I was charged $25.00 for a missing towel, just like the other reviews...If you have no other choice, but to stay then I highly recommend that you take the front desk person with you to the room during checkout, because they can charge your card and there is NOTHING you can do about it. I called customer care (Nothing), the manager at the hotel(Nothing).. I even called the police to see if I could file charges since they stole $25.00 from me for falsely accusing me of missing towels, but they said that was a civil matter not criminal. Seriously the Best Western Corporate office will do NOTHING! I don't even know why they have a Customer Service Department. You have NO ONE on your side. There is NO customer service.

"Best hotel in Edna, Texas!"
lisacurlee, 28 Juin 2016

We have stayed at the Lone Star Inn quite a few times in the last 2 months. The rooms were very comfortable and clean. Linda went out of her way to make sure we had everything we needed each time and couldn't have been nicer.

"Great Stay in Edna, TX"
Joseph A, 17 Juin 2016

This location has one of the best duty manager Rebecca on staff. Her professionalism stood above any that I've been around in years. I travel on business and for leisure on many occasions and the level of service I received at this location was better than any I've had in years.

"Don't miss this hotel !!!"
Libby T, 01 Juin 2016

The most clean, helpful.. wonderful stay We were worn out after a day in the sun. There was no way I could have driven any longer. They helped me get in the room faster than I could have by myself. Beautiful hotel and really a good price... a little more that I would like to have spent but if you see the room... you could not have gotten a better room even at a 5 star hotel

"Great staff clean nice place"
Christopher D, 28 Avril 2016

The staff is great. mrs linda makes a great breakfast i was on business and was really impressed how clean and nice the rooms are a great place to stay and had great rates i would definitely stay again.

"Remember Edna's BW"
Howard A, 01 Avril 2016

Along Highway 59 there are a few BW properties, but this one is located where you might not expect to see one in the small town of Edna. Curious as to where the name Edna came from? Not too far from Houston and a short drive from Victoria near Wal-Mart, and Whataburger with a pool, nice well kept property with nice folks in charge of your requests for a room and services. I managed to shut door with key in room ( was fully dressed, not like nightmare in movies) and was not met met with rolling eyes or some other non-flattering comment but just a smile and a quick replacement of the original. All parts of my stay were comfortable, nice linens in bath and plentiful, very comfy bed, large TV, spacious with small version fridge, clean, and a ceiling fan to help move air in room, no questionable smells but upon entering a clean fresh scent throughout, a non-smoking facility (nice). Some fringe areas starting to show some aging but not prevalent, places like entry to elevator, and edge of some hallway carpets, not enough to complain about anything. The vending machines were fully stocked, ice machines in clean working order which at times seem to be overlooked at some locations. The only thing that got my attention in the negative was the high asking price for room. I did not see anything so extraordinary that would constitute $135.00 rate, but these are independent businesses that can place their rates at whatever level they would like. I will not condemn anyone for their independence. It is a nice place, stop in and stay, it will not disappoint!

"Very clean, comfortable, and relaxing"
ILoveLondon1, 10 Février 2016

Great hotel for the average business person traveling through the area. The staff was very friendly, the hotel was very clean, and the bed linens/pillow were great!!! Breakfast was typical and good. I would stay here again the next time I"m traveling through.

"Thank you for the excellent accomodations and food."
Patsy D, 21 Décembre 2015

The room was clean and looked like it had recently been refurbished. Personnel were friendly and helpful. Food was average. Location was easy to find. We were on the second floor, so we did not experience a lot of noise.

"Unhelpful front desk"
Willaim W, 09 Décembre 2015

Nice enough building, and good clean rooms. Front desk staff had poor attitude towards helping me check in and out slightly outside the advertised times - they did not seem interested in being help ful.

"Best stay ever at this Best Western"
James L, 10 Novembre 2015

Best staff, friendly staff, clean comfortable rooms. Affordable rates. Owners friendly and approachable. I would recommend this hotel to everyone that travels in this area for work or pleasure.The exterior is extremely well kept and is updated when needed.

"Very nice new hotel"
Timothy H, 26 Octobre 2015

The hotel was very nice and the rooms were clean as you would expect in a new hotel. The breakfast wasnt very good but not a big deal. My only real complaint was the price of a room at this hotel i almost felt robbed but had a wedding to go to and was the closest to where i needed to be.

"Great Hotel Skip the breakfast"
Kellie E, 12 Octobre 2015

On the day of our stay the breakfast was not up to par with most hotels of the same quality. The eggs were runny and tasted bad. Milk was cool, not cold. The room was comfortable. Air condition worked well.

"Great Stay...worth the price!"
Natalie G, 18 Septembre 2015

This is the best hotel available when visiting or driving by Edna, TX. Rooms are very clean and staff is extremely helpful! I Love the comfort of the beds and pillows. We have also on occasion enjoyed the free breakfast!

"Nice little hotel"
Interpreter77845, 11 Août 2015

Very friendly staff, king suite was well appointed, comfortable bed. Easy access from freeway but quiet. Good place to stay for a reunion. Breakfast was typical with good scrambled eggs and potatoes, yogurt and water bottles available for the road. This is a do over when we need to visit Edna.

"Good hotel, terrible check-in time"
Sarah G, 29 Juin 2015

We arrived ONLY one hour early and they wanted to charge us $50 for an early check-in! The check-in time was at 2 pm and we had to change and be at a wedding at 2 pm. I had talked to someone on the phone a week earlier and she didn't mention an early check-in fee, only that she couldn't guarantee the room would be ready by 1 pm. So we chanced it, got there early and they would NOT give us our keys. It's really infuriating. I had to change in their one stall hallway bathroom. Oh, and the bed was very uncomfortable and rock hard.

"Wonderful hotel"
missy h, 28 Juin 2015

Very clean and nice hotel. The check in/check out was quick. The room was clean and very comfortable. The only thing is that they charged my card $25.00 for incidentals, which I didn't have any, and 3 days after check out, the charge has not been credited. I looked at the website and I couldn't find anything about an incidental charge.

Oran W, 03 Juin 2015

This property should review their pets policy. We made reservations on line, checked in, and when told of the $250.00 pet fee, opted to cancel and find another hotel. We were informed that cancellations must be made with 24 hours notice.

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