Best Western Plus Hotel Finger Lakes Inn & Suites, Cortland

Stayed for two nights primarily to visit Cornell and the Finger Lakes area. Facility was very clean, new and modern located on the road heading south out of Cortland. Attractive scenery outside but not within walking distance of amenities, however they are a short drive away. Very clean, comfortable rooms and ample parking. Definitely a good choice even if you are primarily visiting Cornell and Ithaca as the drive is eashy.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking the time to review our property. It means a lot to all of us. Thank you again.

We stayed two nights during a busy time at the hotel. As hotel was at capacity we paid $320/night (well above their usual rates). We returned to our room on the second night at 9:30pm - room not cleaned/beds not made/towels not refreshed/garbage not removed/no soap etc. Asked to have room done - on duty manager said give us a an hour and we'll do that. Called from a local late-open restaurant at 11:00pm - was told room was ready. Arrived back to find room still not cleaned - new linen tossed on beds. When I called to complain I was told that was best they could do. Considering the hour, we made our own beds and made do without toiletries etc. I left note for AM manager to call me to arrange compensation and that I would rather not post a review but that guests should not have to make their own beds. He did not call me so I called him. He offered a 'small discount' but would not comp the night's stay. I have called Best Western Main office customer service three times and each time provided all details about the problem and was always told this is not our standard, we will get back to you within 2 business days to arrange compensation. Never got a call back. Third time I called, the agent said "can you tell me what happened, there is not much detail in the notes for your file". This is unacceptable.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Hello Newyorker Canada, This is first time that the management has been informed about this. At that late hour most of the needs were attended to. We are sorry that you are not satisfied. It is our practice to take care of every guest. Further the front desk was threatened that comp the room or face a bad review.

We stayed at this hotel and were very disappointed. The room was not clean when we showed up. We had to ask for the room to be vacuumed. They do not do it. We had to ask twice for toilet paper. Every morning there was no breakfast left, just bagels or muffins. We were very upset that there was no coffee. I do not know if they change the sheets after each guest, but they do not do it while you are there. The towels in the bathroom were very rough.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Our sincere apologies to you.

Convenient location, friendly, polite service. Very clean and quiet. And very nice breakfast. Good coffee. However the bed was way too soft for comfort and the pillows were the worst ever! Did not get a good sleep. They had recycling bins in the halls by the elevators but recycling in the breakfast area would have been really terrific!

I went to visit the Suny Cortland College. I was so grateful that I found this hotel. It was clean and the staff was very friendly and helpful. I plan on making this my go to hotel when my son attends college. This hotel is definitely top of the list. I am a very picky person who research a lot before selecting a hotel. Best Western exceeded my expectations and I look forward to returning soon.

I had to move my daughter into her dorm for her freshman year of college. This hotel is close to campus and is great. Rooms clean, beds had lots of pillows. am going to stay everytime I visit my daughter.

The price was too high for the location and quality of staying. No hair dryer. Beds were made, but sheets and pillowcases were not changed from the previous guests. It's really disappointed when you finally ready to take some rest, but find the bed full of someone's hair, and you have to use towels to cover the pillow ...The noise level from upstairs was very annoying and went beyond the midnight. Sounded like someone moved a furniture or done an overnight construction. For this kind of accommodation, could book some motel. Same quality, but half of the price.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
This particular weekend the prices were high at all locations within 30 miles due to colleges having their student moving to collages. The next city Ithaca on an average had prices which were more than 100 dollars /night for a similar hotels. The hair dryer generally is in a black bag in the closet. We are sorry for the way you felt. I assure you there was no construction going on at the hotel during your stay.

Not to take anything away from Cortland, but we stayed here while visiting our son who lives in Ithaca. The nicer hotels in Ithaca are ridiculously overpriced, and this Best Western is under 15 miles from his apartment. It is a beautiful scenic drive, in winter it would be tougher. We figured we saved at least $100 compared to similar accommodations in Ithaca. This hotel is very nice, comfortable, clean, quiet, everything seems new. The lobby area is very pleasant with comfortable seating areas, the complementary breakfast has all the basics, and also 24 hour coffee and tea. We were quite happy with this hotel.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you Jim. We appreciate your taking the time to review us. We appreciate and it helps other travelers. Thank you again.

Very conveniently located between the freeway and Cornell University. A very good value considering the extremely high cost of accommodations closer to town. The staff was helpful in providing information about local restaurants.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking the time to review our property.

We always stay at the BW Plus Finger LakesInn & Suites whenever we visit Cortland to visit family and friends. We are always very satisfied with our room and all the amenities that go with it. The quietness of the property and the EXTREMELY comfortable beds always ensure a good night's sleep. Thank you BW Plus Finger Lakes for a very enjoyable visit to our old hometown.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you for much for writing the review, and how can we forget, it is a pleasure to have you here each time you visit Cortland. THANK YOU.

We would certainly use this hotel again, and certainly recommend it to others. It was what a hotel should be, clean roomy, large bathroom, comfortable beds and a great breakfast in the morning, displaying a wide choice of foods. Staff were attentive and had great customer service.

This hotel was extremely clean and comfortable. The beds, pillows etc were very nice and we got a queen suite which was very large and perfect for several women. The breakfast bar was decent and the pool area was particularly well kept. We want to send a shout out to James at the front desk who was very helpful in selecting dining spots for us in both Cortland and Ithaca. My only suggestion would be for the hotel to perhaps put out some tables and chairs in the back. There seems to be loads of room and it is very scenic and sometimes it's nice to get away from air conditioning and that hermetically sealed up feeling you get in hotels.

Was very nice stay for my family traveling from NJ. Comfortable beds, nice hot breakfast, pool, exercise room. Family stayed in a queen room. Plenty of room for 4 people. Clean room, amenities, nice big towels.

Fastest hotel WiFi I've ever experienced. The pool was nice and very clean. Coffee in the morning was great. Parking was very well lit. Staff was very nice and helpful. When I'm in Cortland again I'll definitely stay here

I stayed at this hotel for a 4 day conference. It was perfect for me and I heard the same form several colleagues. Clean rooms, extremely comfortable bed/pillow, good desk setup, quiet all around. The staff was most helpful and polite. They made me feel welcome.

Our family has stayed at this hotel several times now over the last couple of years and the staff is truly the most friendly and accommodating staff I have ever encountered! I have two SUNY Cortland students and this is the only place I'll stay when I visit them. This past week and I stayed again for two nights during my son's college graduation they greeted us warmly- they are so helpful- breakfast is great -rooms are large and clean. Thank you again for a wonderful stay and I look forward to seeing you as my 2nd SUNY Cortland student still has two more years in college. See you in the fall for college drop off!

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
We appreciate your words in regards to your stay at our property. We thank you very much and will be very happy to see you again soon. Thank you.

Avoid! Avoid!! AVOID!!! Avoid making reservations at this hotel. I made the unfortunate mistake of making a reservation at this hotel unknowingly during a "No-cancellation" weekend. Who would've know? I've made reservations many times all over the country and never did I come across this kind of unreasonable cancellation policy. My daughter attends one of the local colleges and I was making arrangements to pick her up. She had then made different arrangements and it was no longer needed that I pick her up. I explained this to the manager at the hotel and he was completely unsympathetic and immovable with cancelling my reservation - even though it was days before the date I made! Also, he made a lot of threats to sue me if I gave this review. This is not the kind of business I would support and I can't in any sense of a good conscience recommend that anyone would use this hotel. They are completely CUSTOMER UNFRIENDLY!!! I will certainly be letting all of the alumni, and other families friendly with my daughter at college know about how this hotel treats their customers.

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
This gentleman has threatened our staff member with such bed reviews because he did not get his way. When he made reservation he agreed to a legal CONTRACT and as such he is liable to perform. He deserves a visit to a court of law for defaming this business. We have all the necessary papers to prove and we will make sure that he get a deserving answer. Management

Nice stay.smelled so Clean in the lobby . newer hotel. Everything was fresh. Beds were perfect. Breakfast was standard but we got what we needed. Close to Wal-Mart. Would highly recommend.Would stay there again if in the area

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time and expressing your opinion. We will look forward to your return visit.

Very nice hotel and room - excellent breakfast, included hot food (scrambled eggs, sausage and potatoes as well as waffle maker and toaster). Front desk staff was very nice. Location is convenient, not too far from campus

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time and reviewing our facility. We greatly appreciate. Management

Have stayed at this hotel several time. Each time has been a great experience. Staff very friendly, Rooms clean and breakfast is good. Minutes from SUNY Cortland, and about 20-30 minutes from Ithaca College and Cornell. I already booked for my stay in two weeks.

B.W.P C, Owner at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time and writing a review. We appreciate your kind words.

Visiting my grand child at TC3 and this is just a few miles up the road. Convenient, clean and lovely place. Pool looked nice too! Quick and easy check in and folks are all pleasant and helpful...even suggesting places to go to eat dinner. I'll be there again this fall, for sure!

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time to write a review for our establishment. We appreciate very much. Management.

I confess - I read the previous "bad" reviews and found none of them to be true. Room was spotless - Staff was friendly and accommodating. Erin, the young man on the desk when we checked in, was very nice and help us find a tire repair place on Easter Weekend. The bed was very comfortable. Breakfast was the typical "breakfast foods" you find at a BW. If you want a gourmet breakfast - go to a restaurant. The lobby is beautiful.

B.W.P C, Aaron Front Desk at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you Mr. and Mrs. Anderson for the wonderful review. We are delighted you enjoyed your Easter weekend with us! We hope the tire repair went smoothly and you were able to get home safely. Thank you for staying with us at the Best Western and we look forward to seeing you again.

Lovely hotel, very clean and comfortable accommodations. Staff is very friendly and efficient. Delicious full breakful in the morning. Very convenient to downtown Cortland and Greek Peak ski area. Highly recommend this hotel if you're in the area.

Our family stayed at the best western plus finger lake in order to attend a family funeral. I think I speak for everyone that we were all pleased with the hotel . The only mistake I encountered was that we were quoted a reduced rate on our room the first night because we arrived at 4 am, but when we checked out I was charged the full rate. It was only a difference if $10 so not a big deal

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you for your review. We will certainly look into the $10.00 charge that you have mentioned. Thank you again.

I cannot say enough good things about this hotel and staff. Jim greeted us warmly and helped us when we had an issue at another hotel and needed to leave. The breakfast was delicious, the pool clean, and the rooms quite comfortable and roomy for me and my 2 kids. We had fun skiing at and using the water park at Greek Peak which is close. My oldest son is an Ithaca College freshman so we will definitely be back over the next 3 years!

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
We appreciate your judging us. It is always good to heae from guests about their experiance. Thank you very much

As a Cortland expatriate who visits the area often, I have stayed at 5-6 other hotels in the area over the years and this was by far my best hotel stay. The staff and the room accommodations left nothing to desire for my 4 day stay a few days before Christmas. It was the off season so the hotel was very quiet. It was a very clean room which was well appointed, the bed was extremely comfortable, on demand tv was a plus (sanitized remote was in a bag) and the bathroom had unlimited hot water plus all the usual amenities. Breakfast was ok - the usual hotel fare of hot food, cold cereal, fruit, coffee & juice. I only ate one breakfast at the hotel during my stay, opting to eat instead at various places where the locals go.There was only one issue that I had during my 4 day stay that affected my rating. There were severe storm warnings with blowing snow and cold 3/4 of the days I was there. The sidewalks at the various entrances (other than the main entrance under the portico) weren't shoveled or salted/sanded in the mornings after it snowed overnight and before I would leave the hotel between 8-9 a.m.. While there weren't many guests during my stay, the chance of even one person falling should be of concern and addressed by management.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Metenny, Thank you for taking the time to write a review. We are glad that your room was accommodating and the staff as well. Your concern about the exits is noted and we will do our best to keep them as clear as possible for our guests. Unfortunately because of the lack of tree cover, the wind can be quite terrible and snow drifts are often an issue. We do our best to keep up with the weather however as any northerner knows sometimes you just have to wait the weather to accomplish any attempt at shoveling. We hope you had a Merry Christmas and hope to see you again. Happy Holidays, Best Western Plus Fingerlakes Inn and Suites

The rooms are comfortable and updated. They have tv on demand so you can catch up on shows. The staff are very nice and will inform you on local events and places to eat. The breakfast is a great way to start you day. I used the meeting room to host my company events and it was very spacious and comfortable. You will stay here again and again

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Noon, We are glad you enjoyed your stay. Our meeting rooms is great for parties, meetings, and events that our guest might have. We hope you choose us the next time you are in town on business. Best Wishes,

This hotel is by far one of the best Best Western Hotels we've ever stayed at. We always choose Best Western as they normaly do not disappoint. The service at this hotel was fantastic. The hotel was quiet the first night as it was Thanksgiving but the second night was a little busier but still great service. Thanks again we will be back!!

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear 1newfiechic, Thank you for the generous review. It is always our pleasure to provide our guests with the best possible service. We look forward to your next stay. Best Wishes

My wife and I recently stayed at the property. Checked in about 9PM and the hotel was quiet. Front desk clerk was prepared for us and provided the room key and internet code. He was very helpful. Room was huge. Bathroom clean and very nice. Plenty of channels on the tv and they had a nice guide to make it easy to navigate. We slept soundly- didn't hear a sound. Bed was comfortable. Clearly this is a relatively new hotel based on the nice condition of the rooms and public space. Breakfast was your typical limited service breakfast- quick, easy and sufficient. The front desk manager (Jim) made his was around to every table asking each guest if they needed anything. Solid hospitality. Very attractive exterior, not your typical hotel. I would definitely stay here again.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear John, Thank you for your review. We are glad to hear that you had such a positive experience. It always our goal to provide each guest with a memorable stay and we hope we achieved that. We look forward to your next stay. Best Wishes

Once again, Ravi and his wife did not disappoint! Everything was ready fro our group when we got there Monday night. The rooms very clean and updated with everything necessary for a comfortable stay.The breakfast was also great. Highly recommend this hotel to groups of all sizes.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Helen, Thank you for your kind review, it is always our pleasure to have you. We look forward to your next stay. Best Wishes

I was on a business trip and found this hotel by accident. I waited at the front desk and rang the bell three times before someone appeared. The next morning I was "greeted" by a grunt from the man on the desk and after partially eating cold sausage and scrambled eggs from a package, left thinking I had been short changed. Is it to much to ask to have cheery people greet you, it costs nothing to smile and say Hi.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear John, We are sorry to hear that your experience was unpleasant. It is always our goal to provide excellent customer care. Our staff are sometimes away from the front desk, whether it be assisting another guest, or simply checking rooms for our guests arriving that day prior to standard check in time. We are sorry that you had to wait to check in and thank you for your understanding. I will use your feedback to improve the quality of our guests' experience. We hope you will choose to stay with us again so you can see it is so. Best Wishes, Management

Excellent hotel, clean, surroundings just beautiful, not right off the highway, but well worth the extra distance! Great parking. WE were towing a trailer and had no problem. King bed mattress was the best! Check in and out staff were so nice and friendly. This Best Western has my business next time we are in town.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you for your great review. We look forward to seeing you again in the future. Best Wishes,

This is a nice property with ample clean rooms. Breakfast buffet is good, at par with other similar value hotel chains. Not much around the hotel but you are about 15 minutes from downtown Cortland and 25 minutes from Ithaca. Medium size pool and small fitness room. On our stay the treadmill was out of order but there is a 3/4 mile side road where you can run back and forth. After a day of hiking I was looking forward to a shower and lay down in bed and watch some TV before dinner. Unfortunately our room wasn't made until 8 pm. The apologetic manager explained to us that the hotel was full and they were short staffed. It was full because it was a high season weekend -which by the way it is twice the normal rate-, so I don't think it would be unreasonable to expect the hotel to plan in advance to offer their guests the service they pay for. So based on my personal experience I go for the average rating. If you decide to go when they don't happen to be full you might have a better experience.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Smertios, Thank you for your in depth review. We are sorry we did not meet your expectation in some areas. We will always clean the room for you. If we haven't made it to your specific room by the time you arrive back from your eventful day, we will be glad to do it for you immediately upon request. We are sorry for the inconvenience during your stay and we hope you stay again so we can show you the improvements we made using your feedback. Best Wishes

Friendliness and courtesy as well as outstanding accommodations make for an enjoyable visit! Will definitely recommend and return. Time well spent. Fresh and new - obviously high standards are maintained here. Made the visit a pleasure - shall return,

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Barbara, Thank you for your kind review. It is always our pleasure to serve our guest to the best of our abilities. We look forward to your next stay. Best Wishes, Best Western Plus Fingerlakes Inn & Suites

First of all, I had to return to Cortland earlier than expected and this hotel was kind enough to accommodate my needs . Check in staff very pleasant. The lobby and dining area are tasteful and inviting. Was assigned room 324 and even though it was close to the elevator, there was no issue with noise. The room was beautiful, modern and comfortable. Window opened, which is a plus for the cool evenings of late summer. Remote control was sanitary and in a bag, which was changed daily. Very nice touch as I'm a germaphobe. Coffee was available 24/7 but was from an automatic type machine. Not the best, but adequate. Breakfast was the usual, couple of hot items, cereals, toast, yogurt. Was more than adequate. Really enjoyed stay here and will be back next year. I asked to have the dryer lint filter cleaned and it was done in a timely fashion. Hotels should really add this element to their housekeeping regimen. Lovely place

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Dp, We are glad that you had a pleasant stay. It is always part of our mission in providing the best possible stay for our guests to facilitate a clean and comfortable environment. We look forward to seeing you again. Best Wishes, Best Western Plus Fingerlakes Inn & Suites

We have stayed at this hotel on various occasions, we always enjoy the profesional staff, that always makes you feel like family. Will recommend it highly to anyone staying in the Ithaca/Cortland area.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
494adrianac, We are glad you enjoyed the stay and look forward to seeing you again. Best Wishes, Best Western Plus Fingerlakes Inn & Suites

Clean, new, and friendly. This hotel was a great value and the staff was very kind. The owners were present at check-in. You could tell they took pride in the appearance of their hotel and experience of their guests. I was very pleased and would recommend this hotel for anyone staying in the area.

We were staying up here for the weekend, visiting Ithaca and the surrounding area. The hotel is newly renovated and nicely decorated. The indoor pool was relaxing and refreshing. The man at the front desk was very friendly and helpful. My only major complaint was that housekeeping did not clean our room at all during our 2-night stay. I don't mind reusing the towels and bedding, but the garbage in our room was not emptied (which is a problem with such tiny hotel garbage bins), nor were soaps or shampoos replenished (you need to use half the tube of shampoo and conditioner since it doesn't provide a good lather and dries out the hair). Apart from that, I had an overall pleasant stay at the Best Western.

I travelled to TC3 College several times this year for testing and orientation and turn around and came back the same day. This time it was my son's Freshman Move In Day so I decided to get him settled and spend the night. I'm glad I did!

This was our first visit to this property. We stayed three nights with a small group. It was conveniently located, clean, well appointed, quiet and comfortable. It appeared to be a new property and everything in our room worked properly. Our room only had a shower (rm.315) which suited our needs. I do not know if other rooms had a tub. The staff was friendly and helpful. There were no surprises. We will stay here again when I visit the Cortland area.

I enjoyed my stay at the Best Western in Cortland NY. The staff was friendly and helpful. Rooms were clean and comfortable.The breakfast was very tasty as well.I would recommend this hotel to anyone traveling to Ithaca or the Cortland area.

My BF and I stayed here recently while visiting the Finger Lakes. I thoroughly enjoyed our stay. The hotel is probably only about a year old and spotlessly clean. Rooms are beautiful Luxurious Serta Perfect Sleeper beds... Soft pillows. The bathrooms are huge. There is a small indoor swimming pool when I stay there I never saw anybody use it except me.. If you're looking for somewhere to eat if you're looking for somewhere to eat they have a list of all of the places downstairs at the front desk. Breakfast in the morning is the usual fare. Make your own pancake waffles is something slightly different. And they have the usual eggs hashbrowns sausage Etc. Fresh Bagels juice muffins yogurt. Breakfast on the weekends is from 6 to 10 on weekdays is from 6 to 9. Sheets on the bed or expensive which is not usual for a hotel and the towels are fluffy and soft and thick. Staff is extremely friendly. All in all a wonderful place to stay when you are in The Cortland area of the Finger Lakes..

The Best Western Plus Finger Lakes Inn & Suites is clean and the staff very friendly. It brings to Cortland a beautiful place to stay near shops and restaurants. Beautiful setting in the summer. I imagine that during the Fall it would be truly delightful with many beautiful views of the changing leaves. Great place.

Attractive and well maintained, great place to stay clean rooms, breakfast provided. staff friendly and helpful. on the edge of Cortland, but easy access and convenient for visiting and touring the area. fitness room and pool and internet, make the stay very pleasant

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Elcio, Thank you for the shining review. We look forward to your next stay. Best Western Plus Fingerlakes Inn & Suites

We stopped here en route to NYC at about 2 am - we were exhausted and needed a quiet and relaxing spot to call it a night. Wow was I pleased with this choice. Super clean, caring and comfortable, the staff ensured we were tucked away in our room ASAP. The rooms were comfortable ( not quite my style of decor but w/e ), clean and stocked with a coffee machine and condiments. We didn't get to partake in breakfast as we woke up late but from what I could see, it was all well organized and stocked. Friendly staff - what more could one ask for.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Ali, Thank you for taking the time to write such a nice review. Here at Fingerlakes Inn & Suites it is always our pleasure to make the end of a long day of traveling a comfortable and pleasant experience. We hope you choose to stay again! Best Wishes, Best Western Plus Fingerlakes Inn & Suites

There were numerous problems from broken toilet seat to virtually no room cleaning in three days. Front desk staff tried but is obviously not authorized to handle anything without approval of mgmt. Upon talking with management (who was not available until check out), I was treated extremely rude and accused of just looking for something for free. They went so far as to threaten to call police rather than just listen. Each time I tried to explain I was interrupted and talked over. I HAVE NEVER BEEN TREATED SO DISRESPECTFUL IN A PLACE WHERE I WAS A PAYING GUEST.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Ms. Cooper, We are sorry that your experience while staying at our property did not meet your expectations. It is our mission to resolve each issue in a case by case fashion. We are sorry to hear that your room was not made up to your standard, however when hearing about your concern our front desk staff came up to your room and made sure to accommodate you in anyway that they could. Upon refreshing the room the clerk inquired whether there was anything else they could do for you, and at that time you informed him you were satisfied. Best Wishes, Best Western Plus Fingerlakes inn & Suites

Had a great experience. Was traveling with my disabled friend and this was one of the few hotels that room accommodated her walker and had a bed for me. The breakfast area was clean and many choices were available.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Joan, Thank you for taking the time to write this review. It was our pleasure to accommodate you, and we look forward to your next stay. Best Wishes, Fingerlakes Inn & Suites

We were in Cortland for our Son's college orientation. We could tell the hotel was fairly new. It is very nice looking from the outside and in. The lobby is very inviting and has nice decor. The front desk clerk was very welcoming and helpful. Our room was clean and large with 2 queen beds and also room for a big chair with an ottoman. Breakfast was included and had several hot options. I only recommend they include more fruit options for breakfast. Other than that, we liked the hotel and have already booked our stay there for family weekend at the college.

Stayed in one of the large King bed rooms. My only complaint is that I "hate" the single cup coffee pots! To remedy this problem, if we're staying some where for more than a day, is to take our coffee from home and buy a coffee pot. We leave the pot when we checkout, well worth the $12 expense. We would stay here again and, yes, would buy another coffee pot.

We wanted to explore the Finger Lakes Region for the first time. We found that Ithaca had far more interesting things to do than we could imagine. Ithaca hotels were quite pricy, but we had a better rate at this Best Western Plus Hotel. It was a mere 25 minute drive to most Ithaca locations. We found glorious waterfalls, great restaurants, biking, hiking and a great lake to hang out at.

The location of this hotel is right on a main road. My room was in the front of the building and you could hear cars/trucks passing at all hours of the day and night. Also, you can only access the hotel road from the north, otherwise you need to turn the road BEFORE the hotel, or do a U-turn after you pass it. Although the hotel is new, the hallway needed to be vacuumed and my bathroom was not clean. The bed looked nice, but was not soft enough for me. Check-in/check-out process took entirely too long.

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
We value your opinion. The island was placed at junction of 13 and Fingerlakes E. Dr. after the construction of hotel had started. There is a light a little ways away to avoid the problem that you described. Thank you. Management

Very rarely do I stay outside of my favorite brand of hotel. This is one of those exceptions. While travelling through the area, we happened across this location and could not have been any happier with the entire experience. This hotel is less than three years old and has been kept in outstanding condition.The staff at check in was polite, the room was very clean and the bathroom well stocked and also very clean. The bedding was very nice and the bed was very comfortable. All carpets in the rooms and the hallways were very clean and appeared to be stain free. Wifi is free and the parking lot is spacious with free parking as well. 24 hour coffee is available at no charge in the lobby. Included breakfast served in the lobby offers a large selection of serve your self items and the area was kept very clean. I was impressed to see the day time manager wearing gloves to bring out free fruit to the food bar. Both the manager and, what I think the owner, checked with the guests in the dining room to ensure the night's stay and breakfast were to their satisfaction. I offer my coveted THREE CHEERS AWARD to this hotel for providing a top flight, clean and well run operation!

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time to write the this wonderful review. We certainly appreciate. We will always try our best to provide the same experience that you had to every guest that arrives at our facilities.

The title kind of says it all. I thought I made a reservation but never got a confirmation. As we approached Cortland, I checked my email for confirmation, but I didn't find anything. I contacted Hampton Inn and got a room there. We drove home on the 2nd. During the night, a charge came in to my bank account from Best Western. I also noted that I had received a confirmation email the DAY AFTER the stay I thought I'd reserved. I called the hotel. The desk clerk I spoke with could find no record of my name at all -- not as a guest, a reservation, or a cancellation. She had no suggestions as to how to get the money returned to my account. Given that it's a holiday weekend, I hope to hear from someone from Best Western tomorrow, explaining what happened and refunding my money. In the meantime, the lousy review is the best I can figure out to do to get their attention.

Such a clean nice place, wonderful staff, good enough standard type of breakfast and comfortable room with micro/frig and sitting area. Many hotels are beat up from the college crowd so this was a treat to find and it's not that far from town. Definitely worth staying in. A nice respite after competing in the senior Empire games all day. Just wish there had been a fitness room.

Hotel had limited number of rooms available at check-in. I was told it was because the hotel only cleans rooms a few days a week due to low occupancy and high cost of cleaning help?? 2nd time the TV was not working correctly. Will not be staying here again....

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Mr. George W. It is true that hotel did have limited rooms. The reason was not what you described but we had lost two housekeepers and replacement took time. The classified section of Cortland Standard would validate my point. Thank you. GM

Excellent staff. Response to requests were promptly answered. Value wise this hotel is one of the best in the entire area. Hot coffee available all the time at the lounge area.The breakfast was really good. Overall great experience.

B.W.P C, General Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Thank you very much for taking time to comment on your stay at our hotel. We sincerely appreciate your response.

The room was spacious enough for us and clean and comfortable. Breakfast was decent but standard. The hallway garbage cans were overflowing, which was unpleasant, but we weren't there very long so that might have just happened.

We returned to Cortland, NY, our former home city, for a visit and stayed at BW Finger Lakes Inn & Suites and we were made to feel as though we had returned "home". Everyone we had any contact here was friendly, helpful, courteous, and very professional. There is no doubt that we will always stay here when we visit again anytime in the future.

We loved our stay! From our first encounter with Will, who was at the front desk and who cleverly hopped in on our jokes as we were checking in (and throughout our stay), recommended two great restaurants in the area, and really made our stay extra enjoyable, to our encounters with Jim, at breakfast on both days, who recommended ways for us to keep busy during our stay and a lovely brunch place (IT WAS SO GOOD JIM!!) called Trax which was quite close to the hotel. Will and Jim's humor and willingness to help us in anyway possible have made this a hotel we will definitely be visiting again (and one I cannot wait to go back to). Thank you so much guys, you really helped to push our stay way past our expectations! Our room was spacious, the breakfast was great and our only complaint is that we don't live closer to this area!

Stayed there for a week with my daughter on a business trip, the place was very clean and attractive, the staff was pleasant and accommodating. We also enjoyed the breakfast buffet which had a good assortment to choose from. Will most likely stay again!

Phenomenal stay nothing could have been better. Great staff great rooms great breakfast. Elevators for convenience everything was great. Best best western I've stayed at so far and I've been to a lot .

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear scottsI2728BE, Thank you for your exceptional review! We truly appreciate you taking the time to share this experience. We certainly hope that we have the pleasure to have you as our guest again in the near future! Thank you again, Best Western Plus Finger Lakes Inn & Suites Staff

Hotel was the nicest Best Western I've ever stayed in. Customer service was great. Rooms were good sized and decorated very nicely. The beds were very comfortable. My only complaint was the price I paid but it was college graduation (although that was not why I was there). Included a mini fridge and microwave in the room for convenience. Parking was ample and well lit. Not sure if this was newly built or remodeled but looked exceptionally well maintained.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear curlgirl4u, Thank you for your review of Best Western Plus, Finger Lakes Inn & Suites. It was our pleasure to have you as our guest during your recent stay in Cortland. We love that our guests are continuously posting about our large & comfortable rooms. We are the newest hotel in Cortland, opening in 2014, and take pride in maintaining our property. It is nice to see the many comments and post from guest still noticing this 3 years later. We hope that we have the pleasure again in the near future to have you as our guest. Thank you again, Best Western Plus Finger Lakes Inn & Suites

Watch out they double price on big college weekends. But overall very nice and was very quiet even with hotel filled. Not many hotels offer a hot and cold breakfast, that was a definite plus. Hopefully be back if I ever have to go back to Cortland.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear lorrainew32, Thank you for taking the time to share your experience of Finger Lakes Inn & Suites. We are happy that you did enjoy your stay with us on such a busy weekend. We hope that you will find something to bring you back to Cortland so we can have the privilege of having you as our guest once again. Thank you again, Best Western Plus Finger Lakes Inn & Suites Staff

Very friendly and professional staff. Clean large rooms with refrigerator and microwave. Desk for work. Nice breakfast in the morning with a large selection of hot and cold items. Easy check in and out.

B.W.P C, Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear William G., Thank you for taking the time to share your experience of Finger Lakes Inn & Suites. We appreciate your kind words and hope to have you as our guest again real soon! Thank you again! Best Western Plus Finger Lakes Inn & Suites

Being quite a new facility, this motel exceeded our expectations. King sized, super comfortable beds, a small but clean pool, and friendly staff made this a most welcome overnight stop between Niagara Falls and New York City. Very good value for money, and lots of useful stores and restaurants nearby (Walmart, Applebee's, liquor stores) for the road-trippers amongst us.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Daniel O, Thank you for taking the time to share your experience of Best Western Plus Finger Lakes Inn & Suites. We love to hear that we have met the expectations of our guests! We were very happy to have you as our guest and hope to have that privilege again in the near future! Thank you again, Finger Lakes Inn & Suites Staff

We did liked the hotel, but like I said before the room would of need dusting and wipe the fingers marks on the door of the restroom. sorry for my English. I am french. The pool was very nice we did enjoyed it, for the price a bit expensive comparing with others in the area, but the quality was really good.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear robertaA5517GB, Thank you for taking the time to write your review. We are happy that you enjoyed your stay here at Finger Lakes Inn & Suites. We however apologize for any finger prints or dust you may have found. We will share this information with the housekeeping staff so that they can be more aware to address this when servicing a room. Thank you again, and we hope to see you again soon! Finger Lakes Inn & Suites

I have stayed at this hotel many times and found the hotel and grounds to be kept very clean. Hotel staff is helpful and willing to assist you in any way they can. Our room this visit was left off the maids list to clean, when I notified the front desk, they came up immediately to freshen up our room. They apologized and we were haopy with the front desks response to our issue. Very close to SUNY Cortland.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Donna H, Thank you for taking the time to share the experience of your recent stay at Best Western Plus Finger Lakes Inn & Suites. We value our guests feedback and use it to ensure that our guest expectations are being met. We truly apologize for the issue with freshening up your room after your first nights stay, but are glad that we were able to resolve it in a timely manner. We thank you again for your feedback, and look forward to seeing you again soon! Sincerely, Best Western Plus Finger Lakes Inn & Suites Staff

On our way north from sunny Florida, we stopped at the NY welcome center to get info on hotel lodgings in the area. We spotted this hotel BW Plus in Cortland. Although the hotel is a few miles off the main highway (I-81), it is well worth the detour. The staff is very friendly and courteous, and conscious of your well-being during your stay. The premises and amenities are well maintained and very clean. Breakfast area was well organized, clean and complete with all the standard breakfast items that were excellent.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
GillesD758, Thank you for taking time to write a review of your recent stay with us! We strive to make sure that all of our guests have the most friendly and courteous service. We are also happy that you took advantage of our free breakfast too. We have made continuous changes and additions to our breakfast since we opened in 2014 to better serve our guests. We are very happy that you enjoyed your stay, and hope to have the opportunity to have you as a guest in the near future. Thank you, The Best Western Plus Finger Lakes Inn & Suites Staff

I've stayed here about a half dozen times within the last year. The hotel is fairly new with a great lobby and very modern, spacious and comfortable rooms. The front desk personnel is always friendly, knowledgeable and accommodating as is the rest of the staff that I have encountered. The hotel offers a free breakfast every morning which is extremely convenient. Plenty of free parking and free wi-fi also. Great location close to SUNY Cortland, Cornell and Ithaca. Customer service here is second to none. Management should be extremely proud of their staff.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear MikeyB1815, Thank you for your exceptional review. We are proud to be the newest hotel in the Cortland area, and our goal is to offer the highest quality to all of our guests. Being close to colleges and the Finger Lakes makes Best Western Plus Finger Lakes Inn & Suites the ideal choice when staying in the area. We thank you for taking the time to share your experience of our staff and hotel, and we look forward to seeing you again real soon! The Staff at Best Western Plus Finger Lakes Inn & Suites

Great place to stay in Cortland. The staff was very friendly and accommodating. Rooms are modern and very clean. Breakfast was well prepared and offered a nice selection. Good location close to Greek Peak Ski Resort, Cornell and downtown Ithaca. We'll be back to explore some of the outdoor recreation and will stay here again.

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear seanbH847ME, Thank you for taking a moment to write a review of your recent stay here at the Best Western Plus Finger Lakes Inn & Suites. We appreciate your kind comments about our hotel & staff. Thank you again and we look forward to seeing you again! Best Western Plus Finger Lakes Inn & Suites

Front desk staff were amazing. Personable, was there for Spartan Race at Greek Peak, staff were genuinely interested in me and the event. Really enjoyed talking with them. Felt comfortable. customer service top notch. If you are in the area look no further. Stay here

B.W.P C, Front Office Manager at Best Western Plus Finger Lakes Inn & Suites, responded to this review
Dear Salvatore L, Thank you for taking a moment to write a review of your recent stay here at the Best Western Plus Finger Lakes Inn & Suites. We truly appreciate your kind comments about our hotel & staff. Thank you again and we look forward to seeing you again! Best Western Plus Finger Lakes Inn & Suites

Satisfied with the room and hotel. Bed was very comfortable and I slept like a baby. The staff was polite and helpful. New property and farm like location. Clean and comfy . The breakfast could have been a little better with fruit and more to offer like other hotel chains. Thanks

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear damonc877, Thank you for taking a moment to write a review of your recent stay here at the Best Western Plus Finger Lakes Inn & Suites. We appreciate your kind comments about our hotel. We currently have plans to expand our breakfast selections and hope to have them in place soon. Thank you again and we look forward to seeing you again! Best Western Plus Finger Lakes Inn & Suites

During the weekend we stayed at this hotel for a night. It was, let's say… acceptable. Unexpected meeting with friends made us decide to stay for an additional night in the area. I went to the reception to ask if we can remain in the same room, to save time and trouble. The clerk was very rude and unwilling to address my plea. First, he told me, we have to leave the room, check out and then he will check if there are availabilities. The hotel was pretty empty, so I insisted and asked him if he can check now so I don't have to wait. His response was that there are other hotels in the area….and that is exactly what we did.

Great place to stay. Updated and spacious room, with everything I could need. Very clean and comfortable and quiet. I couldn't get the wi-fi to work. I could have called the desk and got some help, but it wasn't really that important. The desk clerks were professional and friendly. I will definitely stay again when in the area.

This hotel is newly opened. The staff is very friendly and helpful. The rooms are clean and spacious. The hotel is very close to SUNY Cortland and the new athletic facilities. The breakfast has a decent selection.

Booked through Expedia and received a room adjacent to the laundry room on the ground floor. Could not sleep all night from rumbling noises. Complained to reception at 12:30 AM about the constant noise and were told there is nothing wrong with the room and there is no noise. The staff's unwillingness to help or accommodate us was astounding and unheard off!

We stayed there during our vacation for 3 nights. It is a calm hotel ok breakfast buffet, rating is ok, the beds where very good and the rooms where clean and had a good size. So all in all an excelent hotel. Servic ewas good and helpfull the had a 12meter swimming pool indoor

Was a great place to stay to explore the area - including Ithica and the Cornell Lab of Ornithology. A very nice, new, clean and comfortable hotel with a good breakfast. The only down-side was there was no restaurant within walking distance for dinner and we prefer to walk to dinner. nevertheless, a very comfortable and enjoyable stay and we would stay again.

Wonderful property, excellent emanates, friendly helpful staff. Clean elegant rooms, nice indoor pool, and good breakfast. We stayed three nights. The 24 hour hot coffee was fresh and delicious too. The staff recommended various other places to see and things to do. Great over-all experience.

This hotel had well appointed rooms, clean, and comfortable. The bed was excellent, TV worked fine, adequate lighting, comfortable seating, good internet. A good value. Breakfast was a typical hotel breakfast but good enough. We would stay again.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Gail G. Thank you for taking the time to share your experience at Best Western Plus - Finger Lakes Inn & Suites. We are happy to hear that you enjoyed your recent stay with us. We hope to see you again in the near future! Thank you, Finger Lakes Inn & Suites

From the management to the location and rooms everything was excellent. Coming in with a group of 100 HS students could get hectic but Ravi(the owner of the property) had everything organized and ready to go the minute we walked in to the hotel. We were all checked-in within 15 minutes- which is amazing with HS students! The rooms were all very clean and updated. We were there for a school visit to Cortland which was literally 5 minutes away. I would definitely stay at this hotel again! Ravi is the best!!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Helen F, Thank you for leaving your feedback about your recent stay with us. It was our pleasure to have your group here as our guests. Our location is one of our shining features. Our guests love the close proximity to colleges and schools! We look forward to your return. Thank you, Finger Lakes Inn & Suites

We stayed at this hotel for 2 nights while visting finger lakes and Ithaca. The hotel located 30 minutes drive from Ithaca. The staff was very friendly. The hotel is new, the room was clean and big. Good wi fi, basic and good breakfast. We got a room to the main road, so it was a little bit noisy, but not a big deal. The hotel is very close (3-5 minutes of drive) to wallmart and applebee's. Recommended.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Talwain, Thank you for taking the time to share your experience at Best Western Plus - Finger Lakes Inn & Suites. Our location offers our guests the convenience of shopping, colleges, skiing, hiking, and of course the Finger Lakes Region! We are happy that you enjoyed your stay and hope that you are able to visit us again soon! Thank you, Finger Lakes Inn & Suites

Front Desk clerk was fantastic. Very friendly, very knowledgeable. He offered us freshly made soft cookies that were delicious. He gave us directions and made some nice suggestions of things to see while up there visiting Cortland college. The hotel was very clean, inside and out. Beds comfortable and everything worked beautifully except the blow dryers. They need to be updated as they are not powerful. Breakfast needs to be competive with the Hilton properties. You get a much better breakfast there. They need more of a variety, and fresher items. No fresh fruit available and the pancake maker is not up to par. Very clean hotel, nice area, I would stay there again and recommend to those needing a place to stay in the area. Kudos to the front desk staff. Excellent service.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Tracey M, Thank you for your business and for sharing your experience with our hotel. We are happy that you found your guest room comfortable and our service helpful and friendly. Please come and see us again next time you are in town! Thank you, Finger Lakes Inn & Suites

Went to Cortland to visit our son who is attending Ithaca College and saw the rugby game there . The Hotel seems like it is brand new and the Staff was very friendly. We would definitely go back there next time we go to see our son.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear BubMc, Thank you for leaving your feedback about your recent stay with us. We appreciate your kind words and recognition of our staff. Our location is one of our shining features. Our guests love the close proximity to colleges and schools! We look forward to your return. Thank you, Finger Lakes Inn & Suites

Very nice Hotel staff was friendly, the room was very clean, had all amenities. The bed was comfortable. HBO was included. WIFI worked well. I did not have a chance to use the fitness center. The breakfast was good.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear John W, Thank you for taking the time to share your recent experience with Best Western Plus Finger Lakes Inn & Suites! We strive to make every guest experience a memorable one, and it sounds like we succeeded again. We look forward to offering you the same experience when you visit us again! Thank you, Finger Lakes Inn & Suites

Just a refreshing place to stay, clean and neat. Friendly front desk personnel. I would recommend this hotel if you are in this area. Great location to town and restaurants too. Newer hotel which always is nice to visit as opposed to the older hotels in this area.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Gregory B, Thank you for taking a moment to leave a review of your recent stay with us. Being convenient to town, restaurants, colleges, activities and attractions is an enormous advantage to our hotel! Being the newest hotel in the area, many people just have not heard of us yet. We thank you for helping to spread the word! We hope to see you again soon! Finger Lakes Inn & Suites

We use this property weekly for travelling staff. Desk staff are always courteous and friendly; manager is very easy to work with. We've had multiple staff stay there from Canada and overseas, as well as vendors. It is nice to call and the person taking the reservation remembers our staff by name and comments that it will be nice to see them again. We will miss Finger Lakes when our project is complete. Thanks for the great service!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Andrea S, Thank you for taking the time to leave a review about your experience with our hotel. It has been a pleasure to work with you, your company, and the guests that you have sent to us. We are sad that the project that brings your staff & vendors here is almost complete, but hope that maybe another project in the area will bring you back to our hotel soon. Thank you again for your business! Finger Lakes Inn & Suites

Eight of us stayed two nights coming from all directions to celebrate a brother's 70th birthday. The staff greeted us warmly, answered all questions and made us feel welcome right away. All of the rooms were clean and so comfortable. Four pillows on each bed, a lounge chair, microwave, fridge, desk, coffee maker, hair dryer, every thing you could want. The mattresses were soft and comfy. The AC was great, and we found our rooms quiet. The pool was clean and delightful. The desk people, especially Nick and Jim were some of the nicest we have met. Nick was more than pleasant, friendly and a little funny, which we just loved. Jim was so helpful and kind in helping us fit tables together for eight at breakfast and making sure everything was kept replenished. He could tell a joke also. The breakfast was amazing, with many choices, eggs done different ways, sausages and potatoes, waffled pancakes you make yourself, with toppings available, and of course all of the usual cereals, coffee, juices, breads, bagels, muffins, danish....and fresh fruit and yogurt. How could you complain? Nick told us about all of the local restaurants and things to do, with his own recommendations as a local. The older gentleman who ran the place was also amazingly friendly and helpful. We had one tiny problem and he fixed it immediately. We had a birthday party in the lobby with lots of laughs and joy. Our new friend, Nick assisted and joined in for cake....at our insistence. He helped us also by taking pictures of the eight of us. Thanks Nick. Also, the price was incredibly reasonable, and just enough outside of Ithaca to be a short ride to the waterfalls and Cornell. We would definitely stay there again.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Dragonflysees, Thank you for taking the time to leave a review of your recent stay with us. We are happy that our hotel was able to provide a place for your family to come together and celebrate a birthday. Jim & Nick are a sure asset to our hotel and really enjoy making every guests stay a memorable one. To read how helpful they were is very nice since sometimes the little things can go unnoticed. It was certainly a pleasure to have your group stay with us, such a remarkable group of nice people. We sure hope to see you again soon! Thank you again! Finger Lakes Inn & Suites

I was staying at the hotel for two nights with friends and we all were very pleased from the hotel. Warm welcome, excellent service and very clear hotel. The breakfast was a good surprise also. I very recommend to stay in this hotel for anyone.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear ???? ?, Thank you very much for the wonderful feedback regarding your visit to the Best Western Plus Finger Lakes Inn & Suites. We are so glad you visited and our hope is that you will return again soon. Thank you, Finger Lakes Inn & Suites

This is the MOST EXPENSIVE hotel in the area and not worth the price in my opinion. I stay in Cortland 5-6 times a year to visit family but this is the first time I've stayed at the BW because it is 30-40% more than the equivalent local hotels but due to location I gave it a try. The rooms are nice and are clean, there is a mini-golf/fun center right next door, but the breakfast was similar to most ... powdered scrambled eggs, frozen homefries, cereal, etc. We were unfortunate enough to have 2 fire alarms and had to leave the building twice in the middle of the night due to someone smoking in the hallway. Once I understand, but twice means that they didn't take necessary steps to correct the situation. The next morning the staff didn't seem to care, apologize or offer any compensation. So my suggestion is to go the the Hampton Inn or Country Inn and Suites, both are similar quality and less $.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear EdsGirlBoston, Thank you for choosing to stay with us and for taking the time to post your review. We apologize that you were disrupted due to the fire alarm. These alarms were something out of our control, but we dealt with as quickly as possible, however our initial response to the issue was ignored by the guest that caused the first alarm. We understand how these events would have such a negative impact on your stay. We do hope that we can get the opportunity to welcome you back again. Thank you, Finger Lakes Inn & Suites

We stayed for 4 nights for a long week and overall the hotel was nice looking, with pretty clean rooms. But, our first night the fire alarm went off twice at approximately 3:15 AM and again at 4 AM. The front desk worker told us that someone was smoking weed in their room. I understand that the first time wasn't their fault but they clearly didn't deal with the issue appropriately for the alarm to go off again 45 minutes later. The front desk worker was also extremely unhelpful when we first arrived. We said we were from out of town and asked for a few suggestions for things to do in the area, to which he replied "there's nothing here. No one lives here. There's nothing to do." He had nothing else to contribute to the conversation. Probably wouldn't stay here again.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Meghanecker, Thank you for choosing to stay with us and for taking the time to post your review. We sincerely apologize for the issues that you encountered during your stay with us and have spoken to the front desk staff regarding acceptable communications with any guest. In addition, we apologize that your sleep was disrupted due to the fire alarm. These alarms were something out of our control, but we dealt with as quickly as possible, however our initial response to the issue was ignored by the guest that caused the first alarm. We understand how these events would have such a negative impact on your stay. We do hope that we can get the opportunity to welcome you back again. Thank you, Finger Lakes Inn & Suites

Stayed here a Wednesday and Thursday night to go to the NY State fair. Went to college here so I kind of know the area. The hotel is clean, staff is very friendly. There is complimentary breakfast in the am, and a newspaper. The location is convenient, a little over 30 minutes to Syracuse where the state fair is. There are so many stores in the area, mini golf places, restaurants etc. The only thing that kept it from 5 stars is the air conditioning unit was a little noisy. Would definitely stay here again.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Sheri G, Thank you for taking time to leave a review of your recent stay with us. It is great to hear how you enjoyed your stay at our Best Western Plus. We do apologize for any issues you may have had with the air conditioner, and will certainly look into the cause. We are happy you found us and look forward to your next visit. Thank you, Finger Lakes Inn & Suites

Great Rates staff and fitness room. The rooms on the first floor where vast. Breakfast was great and entry way was beautiful. For me personally the building felt a bit creepy. But I would stay there again, because the mattress was the best Id slept on all week.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Kelly B, Thank you for taking the time to write your review. We are happy that you enjoyed your stay here at Finger Lakes Inn & Suites. It is always nice to see reviews complimenting the staff since they work hard to please our guests. Thank you again, and we hope to see you again soon! Finger Lakes Inn & Suites

We discovered this hotel when we took our son to tour Cornell, the owners are wonderful, the hotel immaculate and staff very friendly. We have already booked our future stays. Great school shopping in the area to get all their Dorm needs.

Hotel is strategically midway between Utica and Ithica. Price substantially lower than Ithica hotels. Rooms in this 2 years old hotel are large and well equipped. Particularly liked the large stall shower. Staff were first class. Hotel has no bar or restaurant and local options are very limited.. Ithica, of course has plenty of excellent restaurants but is a 20/30 minute drive.

The owners are great people! Best hotel we've stayed at in the last few years. Recommend you drive about three miles away to Fat Jacks BBQ, great food. Cornell University is about a 15 minute drive. Easy drive there.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Geoffrey, Thank your for your review! It was certainly the pleasure of the entire staff to have you as our guest. With many great establishments to eat within a short drive, Fat Jacks BBQ (which is new to the area) is quickly becoming a favorite! Food, colleges, shopping... we have it all within an "easy drive"! Thank you again, and we hope to see you again soon! Finger Lakes Inn & Suites

Friendly staff, I checked in late in the evening. Stayed for one week. Very clean and new facility with comfortable bed. Nice free breakfast and coffee available 24 hours. Very nice place for the price.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Kevin H, Thank you for your review of Best Western Plus, Finger Lakes Inn & Suites. It was our pleasure to have you as our guest during your recent stay in Cortland. We love that our guests are continuously posting about our clean & comfortable hotel. Of course, with eggs, sausage, home fries, and more... our free hot breakfast & coffee certainly gets a mention too! We hope to see you again soon, Finger Lakes Inn & Suites

We stayed here with our family of 5 for a weekend of sightseeing in Ithaca. Lovely area and staff was very attentive and helpful. We usually stay at the Marriott but it was booked so we tried this facility. Would definitely return. About a 25 minute ride to Ithaca but worth the additional travel.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Robert K, Thank you for taking a moment to share your experience of Best Western Plus, Finger Lakes Inn & Suites. We are glad that you were able to spend time in our beautiful area for some sightseeing! There is certainly a lot to see and do within a short drive of our hotel. We look forward to welcoming you again on your next trip! Thank you, Finger Lakes Inn & Suites

Enjoyed our stay while attending my class reunion. Hotel decor was inviting. Staff was friendly and helpful. Comfortable clean room. Will stay again when in the area. Location of hotel is just south of Cortland.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Elaine H. Thank you for sharing your experience at Best Western Plus Finger Lakes Inn & Suites. We are happy that you enjoyed your stay and look forward to seeing you again soon!

The room was clean and the hotel is newer. The free breakfast had everything we wanted, and plenty of seating. The indoor pool area was clean and the pool was larg by indoor standards. We would definitely stay there again.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear lngswamp, Thank you for taking a moment to share your experience of the Finger Lake Inn & Suites! We are happy that you found our hotel to meet your needs. We strive not only to meet the expectations of our guests, but to exceed their expectations as well. We are able to do this by offering a clean property, friendly & caring staff, large comfortable rooms, free hot breakfast, and of course the large indoor pool! Thank you again and we look forward to seeing you again soon! Best Western Finger Lakes Inn & Suites Staff

The hotel accommodations were very nice. It was a great place to stay with modern amenities. I was interested in a suite hotel for my family while attending my daughter's graduation. It was difficult to locate an affordable place to sleep 3 adults close to Syracuse. The only down side of my stay was that it took about 30 minutes to commute to and from Syracuse each day, but it was worth it to save money.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Kimberly L, Thank you for taking a moment to share your experience at Best Western Plus Finger Lakes Inn & Suites. Our variety of suites are very popular and offer a lot of room for the money! Once you stay in one of our suites, you have to wonder how you ever settled for anything less! Though we understand that graduations can make for a busy day, we hope that you were able to enjoy some of the wonderful things that the Central NY / Finger Lakes Region has to offer while you were here. . We hope to see you again soon, Best Western Finger Lakes Inn & Suites

I booked 2 rooms for my sister and myself. Wintering in Florida, my sister has had a lot of hotel stays. Her reaction when entering her room at the Finger Lakes Inn was "Wow". We all had very good service from very friendly staff.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Charles M, Thank you for taking a moment to share your experience at Finger Lakes Inn & Suites. We love that we offered the "wow" factor to you sisters stay. Our staff strives to offer only the best service to our guests. Thank you for acknowledging that. We hope to see you again soon! Finger Lakes Inn & Suites Staff

The good: Pretty new, very clean, nicely decorated, large rooms with comfy beds. Nice rural location. Friendly staff. Nick checked us in and he was great. The not-so-good: About bit pricier than I thought it would be. The doors slam!! All in all we liked it and will return.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Quetzalito, Thank you for taking the time to share your experience while visiting Finger Lakes Inn & Suites. We are happy that your overall stay was to your satisfaction. We are sorry about the doors, and we are currently in the process of resolving that issue. We look forward to seeing you again soon! Finger Lakes Inn & Suites

I remember going to this place as if it were yesterday. As soon as I walked into Best Western, there were beautiful chandeliers and a tiny waterfall. There are chairs for you to sit and wait in the lobby. It wasn't a long wait at all and the employees are very nice and friendly. When I got upstairs everything was very clean and beautiful and I couldn't believe how great and comfy everything was. The next morning I went downstairs around 8am for a swim before breakfast (which I wasn't aware breakfast was there )and it was complementary. After swimming and eating breakfast I went to the gym for a little bit then what we did for the next thing was(my family and I) went to the amazing water park located about 5-10 from Best western. It was all truly fun and I love how close everything is to Best Western. Everything was convenient, and this made my summer. Also this place is not over priced at all unlike other places. I really recommend you to go to this place. You will love it!!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Minah H, Thank you for taking the time to post a review of your experience at Finger Lakes Inn & Suites. We are glad that you were able to enjoy the comfort of our hotel and take away an experience that will leave a lasting impression for you. We hope to see you again soon so that you can enjoy the comfort & convenience of staying with us once again! See you soon! Best Western Plus Finger Lakes Inn & Suites

A new, very clean mid-range hotel in Cortland, NY, but surprisingly close to greater Ithaca activities. We have made this our default hotel when we visit Ithaca and cannot stay with family. Extremely quiet inside and out.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear David A, Thank you for your review of Finger Lakes Inn & Suites. Being close to the greater Ithaca area is just one of many benefits our guests find while staying with us. With colleges, shopping, wineries, and an abundance of outdoor activities within a short drive, we find ourselves offering the best location to stay when visiting the area. Thank you again for your review, and we hope to see you again soon! Sincerely, Finger Lakes Inn & Suites

Hotel is very close to suny Cortland. Hotel is clean, staff is friendly, breakfast is great. this is my 2nd time to stay at this hotel and I have already booked two additional stays. Great place to stay, I recommend it very highly.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Donna H, Thank you for sharing your experience of Finger Lakes Inn & Suites. We are glad that you have enjoyed your recent stays with us and we look forward to seeing you again soon! We truly appreciate the recommendation you have given to other potential guests. Thank you, Finger Lakes Inn & Suites

stayed overnight for daughters orientation at SUNY Cortland - hotel is clean, new and staff was very pleasant. Breakfast was great! lobby is welcoming and comfortable. For purposes of our visit it was the perfect stay - we stayed at another local place the last time we visited the college and will not return there! We will be Best Westerners when visiting Cortland!!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Nomoney2travel, Thank you for taking a moment to share the experience of your recent stay with us. We are very happy that you found us and we look forward to having you as our guest in the future! Thank you, Finger Lakes Inn & Suites

Had a very pleasant stay.. decent breakfast and caring staff.. hotel is still like new.. we stayed there when it first opened a couple years back and stayed again... well maintained. Good for a weekend getaway or if you want to experience the finger lakes area...

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Jigar P, Thank you for taking a moment to share your experience at Finger Lakes Inn & Suites. We are happy that you have enjoyed your stays with us and look forward to seeing you on your future trips to the area! Thank you, Finger Lakes Inn & Suites

This new hotel is located in a countryside setting and has all the conveniences one would hope for. Restaurants nearby offered a variety of cuisines and were located within just a few minutes of the hotel.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Judith M, Thank you for taking a moment to leave a review of your recent stay with us. We enjoyed having you as our guest. Being located away from all the noise of the Interstate makes our hotel appealing to many travelers. Our location offers peace & quite, yet is still convenient to great restaurants, shopping and colleges. We hope that you are able to enjoy our hotel again in the near future. Thank you, Finger Lakes Inn & Suites Staff

This new hotel is quite the gem in Cortland, N.Y. Apparently not quite discovered yet, it offers just about everything you could possibly want. Not only does it offer wonderful amenities (including very comfortable beds), the place itself is new, clean and comfortable. The lobby is beautiful, inviting and exudes a warm, welcoming atmosphere. The employees working the front desk were extremely polite and helpful with any detail necessary to make your stay a good one. I am fussy about hotels, I must admit. This is why I want to praise this one as the gem that it is. I have been recommending this hotel to all my friends who entered the Empire State Games with me this year. Excellent hotel!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear bootrip, Thank you for taking a moment to leave such a kind review. We appreciate you sharing your experience to not only TripAdvisor, but to all of your friends as well. It was certainly our pleasure to have had you as a guest and we look forward to welcoming you again in the future. Thank you, Finger Lakes Inn & Suites Staff

Wasn't expecting much but this hotel was perfect for our stay. It was very clean and the bed was extremely comfortable. Staff was very kind and responsive. They have a pool and small gym but we did not use either. I would definitely recommend it to anyone staying in or near Cortland. They also have a mini golf place right next door.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Steven W, Thank you for taking a moment to leave a review. We are happy that you enjoyed your stay with us! Our staff appreciates the feedback that lets them know they are doing well. We enjoy our neighbors too, "Shipwreck Golf Amusement Center", offering our guests even more to do (not to mention, very convienent) when visiting Cortland. We hope to see you again soon! Finger Lakes Inn & Suites

This hotel is not too far from Cornell and is very clean and comfortable. I had to pay in advance because we came for the Cornell graduation. The bathroom was clean but could use some updating with regard to the shower/ too short of a shower curtain made it difficult to avoid water overflow onto the floor. The elevator is very slow but besides that it is a great place to stay!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Susan S, Thank you for taking a moment to share your experience at Best Western Plus - Finger Lakes Inn & Suites. Whether in Cortland or Ithaca, being close to many local colleges and attractions makes us the most convenient place to stay! We are glad that you enjoyed your stay, and we will look into the shower curtain issue. Thank you!

My recent stay was the up most great experience in a while. The comfort and quality of the room was comfortable. The hotel was kept well and clean. The staff accommodated us with every beck and call. The hour of breakfast was on target and delicious as well. Plenty of parking and spacious room and bathroom.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear Lillian N, Thank you for taking a moment to leave a review of your recent stay. We are happy that you had the opportunity to enjoy what we have to offer here at Finger Lakes Inn & Suites. We believe that we have a great hotel staffed by a terrific team, and appreciate it when our guests notice. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

On our last day coming back from Florida, needed a nice place to stay quiet preferably in the mountains. Boy did we hit the jackpot, new hotel in a very quiet part of Cortland. Beautiful rooms, great beds and very quiet surroundings. Woke up rested with a great sunrise in the mountains great breakfast, friendly staff. This hotel deserves all the success it is surely going to get

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Dear 518claudel, Thank you for taking a moment to leave a review of your recent stay. We are happy that you had the opportunity to enjoy what we have to offer here at Finger Lakes Inn & Suites. We have a great team of people here that really want to do things that make our guests feel welcomed and appreciated! Thank you for choosing us, and we hope to see you again.

Stayed here for my daughter's wedding. Modern facilities, friendly staff. Good execise facilities and indoor pool. Enjoyed partying with family & friends in Lobby area. Beds were very comfortable, shower was great, kitchen facilities in were were very helpful and useful.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you Paul R. for your review! We enjoyed having you and your group stay with us. We are quickly becoming known for our convenience to Ithaca & Cortland because of guests like you who share the news! We hope to see you again when you visit our area.

All room doors are lacking soft closing mechanisms. EVERY TIME someone went in or out of their rooms, your were jolted by slamming doors. This along with a passionate couple fighting in the hallway for what seemed like hours, you could surmise the Hotel's soundproofing might leave something to be desired. The first room we checked into was partially cleaned; the bed wasn't made. I called the front desk and the phone rang for 15 minutes. I had to walk down stairs, ring the desk bell and wait another 5 minutes for someone to show up. They did promptly move us to another room that was clean, up dated and very comfortable. The staff offered no express check out. During check out, the gentleman working the front desk refused to speak to me, (I'm a woman) or look me in the eye, but proceeded to speak to my partner (he's a man), even after he realized the room was booked in my name, under my credit card. I suspect that might have been a cultural thing on his part. Never the less, it was a bit insulting. he quality for the price just wasn't there. BTW:we had a discounted price due to a group rate! This wasn't our worst hotel experience, but it certainly wasn't in our top 10. The area is not that populated and lacked attractions, so you'll not be too hard pressed for a choice of accommodation options.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your review. We are sorry we were not able to meet your expectations. We will certainly look into the door issue and apologize for any issues this may have caused. We have addressed this issue with housekeeping as we certainly do not intend to have a guest check into a room that is not completely ready. We hope that if you are in the area again you will give us another try. Thank you.

Cortland is an OK college town, but this hotel is a gem. Went there for a bicycle race as part of a team. Great staff, very comfortable bed, nice rooms. Would go back. It is perfect for groups. The owner took the time to check on our level of satisfaction during our checkout Breakfast could be better.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you so much for the review. We appreciate you taking the time to share your experience, and we are glad that we met your expectations! We hope to see you again soon!

My co-worker and I were on our way to Tully from Ithaca to another best western about 45 mins away. We decided to stop at the best western plus instead. Cody was able to call and ensure that we received the best rate in the area for our extended stay. Hands down he saved us money and time. The room is very nice and clean. Everything is brand new. Thank you again Cody!!!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for the wonderful review of our property. We are glad to hear that Cody was able to assist you with your reservation, we will be sure to let him know how much you appreciate it. We look forward to seeing you again when you are in the area.

Excellent motel...clean, friendly, attractive rooms, great pool and fitness centre,good breakfast, very friendly staff...not far from Cornel gave us time to visit the art museum there and walk around. The Motel is in a country setting with farms and is quiet.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for taking a moment to leave a comment about your stay with us, we are glad you enjoyed your stay. We strive to provide the best accommodations in the area! Of course there is always the benefit of being in a country setting for the peacefulness (no interstate noise like the other hotels), yet still being so close to everything! Thank you again, and we hope to see you again soon.

The hotel was very clean, the staff was very helpful, breakfast was plentiful and the beds and rooms were very nice! The internet worked well, able to stream video. There were a ton of cable channels for entertainment. The showers were nice and they provide shampoo, conditioner, lotion, shower caps, mouthwash and soap.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
We thank you for taking the time to comment about your recent stay with us. As the newest hotel in Cortland, our goal is to provide the best service possible to our guests. We are happy to hear that you enjoyed your stay with us and we hope to have you as a guest again.

This was a business trip that the whole family came on. We couldn't have been happier. The room at the hotel fit our family of five quite well. We enjoyed the clean, comfortable room and the kids loved the pool. The staff was incredibly friendly during our stay. The continental breakfast was fantastic!

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
We are very happy to hear that you were pleased with your recent stay with us. We strive to provide the best possible service to our guests and we are glad to hear that you enjoyed our facilities as well. Thank you for taking the time to share your experience with us and we hope to be able to serve you again in the future.

A little far from I-81, which annoyed me initially until I got there. Frankly, a little far is not bad when you consider the peace and quiet gained. And the surroundings are much more bucolic. So this turned out to be a great idea, particularly since the countryside from I-81 to the hotel is very pleasant. And, of course, as one would expect from BW+, the hotel is clean, staff is friendly and efficient, breakfast is great.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your review. A short distance from the interstate, yet convenient to so much! Many local attractions are just minutes from our hotel. There are so many other benefits too, and one certainly is the peace and quiet gained! We are glad that you enjoyed your stay with us and hope to see you again soon.

This hotel was as nice as the people that run it. The front desk staff is so professional, welcoming and caring that it did not feel like a hotel! The cleanest rooms in Cortland! What a great cleaning staff - everything was spotless! Thank you Jim, Ravi and Jason for making our stay a pleasant one! Plenty of parking. Quiet hotel rooms. Nice pool. I have stayed at many of the local hotels over the past 6 years and this one by far was the cleanest, nicest, and most efficient! With a caring staff and clean rooms -- you cant go wrong.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
It was our pleasure offering you the best hospitality Cortland has to offer. We believe our hotel is the premier place to stay when visiting the area, therefore guest expectations need to be exceeded. It sounds like we accomplished this for you. Thank you for the kind review and we look forward to seeing you again soon!

First time staying at hotel booked 2 night stay for a visit to suny Cortland. I was very surprised at the Hotel staff, they were very accommodating and helpful. Hotel was very clean, along with my room. bed was very comfortable. I already re-booked hotel for a stay this coming summer.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for taking a moment to leave a review. Like you, many are finding our Best Western Plus the place to stay when visiting SUNY Cortland. We are happy that you enjoyed our hotel and look forward to seeing you again soon!

The hotel was beautifully designed and immaculate. Ravi was friendly,courteous and extremely helpful. The breakfast was very good. Bed was comfortable. Room nicely designed and well thought out. I will stay here every time I visit my son in college at Cortland.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
That you for the compliments! Ravi surely appreciates your kind words. There was a lot of thought put into the design of the hotel and it is always nice to hear guests comment about it, including how comfortable the beds are! Thank you again, and we look forward to seeing you again soon!

Very nice motel; conveniently located in Finger Lakes region of New York Room was nice, bed was comfortable. Had nice amenities. The complimentary breakfast was decent, with significant variety of good quality food. No problems such as noise etc

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are glad that you enjoyed the area and our hotel. We hope to see you again soon!

The staff ( Jim ) greeted us upon arrival and remembered us from prior trip. The hotel is brand new and the rooms were great. The mattress was brand new and so comfy. Located close to SUNY Cortland which made it a plus. Walmart located also close by.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your review! We are happy that you enjoyed your stay with us and hope to see you again soon.

First time I've stayed at a Best Western in 10 years and I was pleasantly surprised. Much nicer than I remember. This is a new property and the staff was very helpful. Paid $109 a night which is about average for this area. Overall I was very happy with everything.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for taking a moment to right a review. A lot has changed in the past 10 years hasn't it? Though our hotel was built in 2014, Best Western Plus was introduced in 2011 to North America and are upper midscale properties that offer a superior accommodation experience, also offering enhanced additional services and amenities. We are happy that you noticed the change to Best Western and look forward to seeing you again soon!

We lost our Dad on Dec. 28th who was residing in PA. Funeral arrangement had been made in our hometown so the family had to travel as a group to attend and take care of funeral and wake. These folks went above and beyond the norm to take care of us. We were very well treated, the rooms were comfortable and clean and reasonably priced. We used the lobby like our home away from home and enjoyed breakfasts. Thank you for your caring attitudes.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
We were very sorry for the circumstances that brought you to our hotel, but were happy to assist you in anyway that we could. We understood that it was a difficult time and were happy to make our home yours. We hope that we will see you again when you visit your hometown.

Excellent hotel. Extremely friendly, courteous and professional staff who are genuinely glad to welcome guests. Room was clean, comfortable and quiet. We would recommend this hotel to anyone staying in the area.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your great review! We are happy to see that we have met the expectations of our guests. "Word of mouth" from someone who has experienced the hotel is great advertising, so thank you for recommending us!

Excellent place to stay. It's a great location and it's in a beautiful area of New York State. The rooms are clean and very comfortable. The complimentary breakfast is lacking in quality, but there's a diner down the road.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for taking a moment to leave a review of your stay with us! We are glad that you enjoyed the area and your room, but sorry that you found the breakfast was not to your liking. If you wish, you may contact us to discuss in detail what we can do to make it better. We hope to see you again soon!

From the moment I stepped into the hotel , I felt at home. My family and I stayed at the hotel for my daughter's graduates recognition ceremony from Tc3 and we had an awesome time. The staff, the lobby, our room & the breakfast exceeded our expectations!!!!! Looking forward to returning in May for the official graduation ceremony. The only negative thing that I would have to say is upon checking out we were informed that in order to reserve the hotel in May 2016 we would have to reserve for 3 nights. We would only need the hotel for 1 night in May. Can Management please explain that.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for taking the time to write your review. Your review certainly points out some of the highlights of our hotel, with the exception of the reservation for May 2016. We do believe that there was an error on the date you were inquiring about, which TC3's graduation does not require a 3 night minimum stay. This was misquoted to you, and we apologize for that inconvenience. Please feel free to contact us so that we can make sure we make this right for you! Please ask for Ravi when you call. Thank you.

This is a great place to stay in Cortland. Reasonably priced. Free breakfast. Beautiful lobby. Personable & Caring staff Especially Jim. We stay here when we visit our son who is in Cortland to watch his games. You wont be disappointed.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your kind review. Jim is certainly an asset to our hotel! We appreciate you taking the time to write this review and look forward to seeing you again soon!

Stayed here with a sports team in the largest suite available (sleeps 6). Staff was friendly and professional, they even put breakfast out half an hour early for us because we had to leave. Breakfast included standard continental options plus scrambled eggs, sausage, and breakfast potatoes. Nice business area with good WiFi signal to do homework in. Would stay again.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your kind review. It was a pleasure having you and your team stay with us! We were happy to put breakfast out a little early for your team so that they could be ready to compete in the days events! Thank you again and we hope to see you again soon!

Nice, clean, new every thing. friendly staff very accommodating breakfast only average . convent to Dryden and Ithaca . Watch out for third party sites from switching locations when making reservations . Would stay again , but use best western site

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your review. We are glad that you found our hotel convenient for your stay in the Finger Lakes Region. We look forward to seeing you again!

Hotel was clean and staff was very friendly. Room clean and comfortable. Free continental breakfast was a joke. Hotel was out of food by 8:30am. Many people saw trays empty and left and went out to breakfast....

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Sorry to hear that your experience was not to your standards. Our breakfast hours are 6:30am - 9:30am Monday - Friday and 7:00am - 10:00am on Saturdays & Sundays. Breakfast is always available during these hours, you may have just caught a moment of when a tray was running low and the attendant was preparing to restock. Thank you again for your review.

Went to Ithaca for a game but could not find anything close by so I remembered about this hotel. Can't say enough on how friendly the staff has been and how clean the lobby and rooms were. I didn't have the breakfast but it looked much better than most chain hotels but we were in a rush. The only issue is that friends wanted to book at this hotel and stay with us but they were quoted $100 more than my one week old rsvp. So this created a meeting issue for all of us. My friends explained the circumstances but they got you by the you know what. Not happy about that fact but it was a good place to stay. It's about 30 minutes to Ithaca and Cornell and 15 to Cortland.

I have stayed at this Best Western several times. It is very clean and comfortable and the staff is always courteous and helpful. The hotel is close to the State University and I would recommend it to any parent visiting their student.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
Thank you for your repeat business and recommendation! Being just minutes from SUNY Cortland makes us the perfect location for parents to stay. We look forward to see you again soon! Thank you again.

This is a repeat stay for us at the Cortland Finger Lakes Best Western. We chose it again because the location is ideal at the southern end of Cortland for proximity to Ithaca and Virgil. The hotel and rooms are in pristine condition.

Excellent room; great décor; nice and filling breakfast. Wish I could've stayed longer. Close proximity to everything. Doug's Fish Fry best fish I've had in a long time. The king bed was extremely comfortable. And the sofa bed was a great touch. Only issue was with the plugs in the room. Had to plug the coffee maker up to the lamp. But that was minute in the grand scheme of things. Didn't know that Best Western could hold up to the standard. I might just stay there again even though my alum is 30 minutes north of there!!!

As I am writing this review, I am listening to what sounds like a stampede of elephants above my head. From the moment we arrived here, we can hear everything from the room above us. If this doesn't bother you, it won't be a problem. But it drives me nuts. I don't know if there is a gymnastics team up there, or just normal people walking across their room. But there are soundproofing technologies that have been used for years in higher class hotels that eliminate this type of impact noise. Not here. The sound is transferred down to our room and it is LOUD and ANNOYING. Also, can someone please design and door latching system that doesn't cause all the doors in the hall to slam shut when they close? This hotel is obviously built so cheaply that there is no soundproofing between rooms whatsoever. I personally would never stay here again under any circumstances. And if sleeping is important to you, I would not recommend it either. If you have to stay here, get a room on the top floor to avoid the elephant stampede.

We stayed here on our drive from Toronto to New Jersey. Very clean and easy check in. Free breakfast in the morning was very good. Walmart is nearby if you need to buy any forgotten supplies. Sort of difficult to find so make sure you have an updated GPS. Highly recommend this hotel

This new hotel is nice looking, very clean, with spacious rooms and very close to SUNY Cortland. The staff is extremely helpful. Also, you are close to Cornell and Syracuse Universities, Ithaca College as well as shopping and restaurants. I've stayed at this hotel twice in the last two months and will be staying here again.

When we finally found this hotel, they did not acknowledge our diamond member status. The room was new and the bathroom was big with good water pressure. The beds were comfy and everything was clean. The wifi in our room did not come in and the desk was wobbly. The outlets by the desk are blocked. There is no hot tub, but the pool was clean. The location is not close to food or attractions. Breakfast was good and the seating area was large. The elevators are slow but everything was clean.Our biggest complaint is the location.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
We are glad that your over all stay was good, but certainly apologize for not acknowledging your membership status. Best Western Rewards guests are loyal to our brand and should be acknowledged. We will be sure to check all of our desks to make sure they are solid, and that outlets are not blocked. I am not sure if we were made aware of the internet issue while you were here, as we have had no complaints. We hope that you stay with us again in the future. And make sure you take advantage of the many food, attractions & shopping choices that are right next door or a short drive (less than 1/4 mile).

My husband and I are platinum rewards members with Best Western and have stayed at hotels across the country. This is the worst Best Western we have ever stayed at. We made a 3 night reservation to do some hiking in the area and when we arrived we were told there was only a reservation for 1 night. After doing some checking we were told that yes we did have 3 nights reserved. Apparently there were 2 separate reservations. We were then asked by the manager if we would like to stay in the same room for all 3 nights(???). (There were literally 4 cars in the parking lot, not like the hotel had all 84 rooms booked) The manager said he would see if he could arrange that for us. This set the tone for the whole trip. The second day our keys would not work and when we questioned we were told we had no reservation. They again looked and found them but on the 3rd day our keys were disabled yet again. As for breakfast it was AWFUL! Eggs, sausage and hash browns held in warming trays that were cold. We had to use the microwave to heat them up. Not sure how safe it is to let things get cold. Very understaffed.

Hotel is new, nice and clean. Free breakfast was awful. Hotel is close to Cortland and Ithaca. Better price than hotels in Ithaca if you are visiting Cornell. But the free breakfast is awful. Bins are empty and food unappealing. Seems like they may be severely understaffed. Other Best Western plus hotels we have stayed at have provided a great, tasty free breakfast and free water bottles in the room (which by the way would cost the hotel about 10 cents per bottle). Overall you will enjoy your room and the hotel. But you may want to go to the local diner for breakfast.

B.W.P C, Front Office Manager at BEST WESTERN PLUS Finger Lakes Inn & Suites, responded to this review
HappyWanderers5, Thank you for your review. We appreciate the feedback that allows us to better our service to our guests. We apologize for the experience that you had for breakfast, we are also training and adding staff continuously to insure that our guests receive the best service possible!