Best Western Wheatland Inn

I apologize for your experience. When you book a prepaid reservation through Best Western you are not booking directly with the hotel. Each Best Western is independently owned and operated. On a prepaid reservation such as yours youare paying the full amount upfront and the payment is forwarded to the property after your stay. Any flexibility that exists would be on the corporate Best Western side not the individual property. You are welcome to call the property to speak with the manager to get her explanation.

Thank you for staying with us and for the kind words. We try our best to give you the best experience we can in hopes that you come stay with us again and tell anyone you know who is traveling our way to do so as well. See you next time!

Thank you for staying with us. We hope to see you again soon!

Dear jmarflitt, Thank you so much for staying with us. We really appreciate your business, as well as the kind words and great scores in your review! I'm glad you enjoyed your time with us, including our new omelet bar in the breakfast room. We hope to see & serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear rondah558, Wow! Thank you so much for your kind and gracious words. We loved serving you during your stay. I'm really glad you enjoyed our full hot breakfast, including our new omelet bar. Thanks for the compliments to our staff as well. We really look forward to your next stay, whenever that might be. :-) Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear O8941MBalisonw, We loved serving you as a guest. Thank you very much for the gracious words and perfect score! I'm glad you enjoyed our full hot breakfast, including our new omelet bar. It's been a great addition! We look forward to your next stay. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Charlene, We loved serving you as a guest. I'm glad you enjoyed our full hot breakfast, including our made-to-order omelet bar. We hope you will come stay with us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Fion B, Thank you so much for your very gracious words and perfect score! We loved serving you as a guest. I'm so happy you enjoyed your time with us so much that you're going to try out other BW hotels. That means a lot. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Kevin, Thank you for completing the survey regarding your recent stay at our property. We really do appreciate you staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Anytime we receive a score of less than "4" or "5", we consider it a failure on our part. I know you were extremely displeased with the parking situation. All I can do is apologize. We do have enough parking spaces for all our hotel guests, even when full. The issue during this past week (college move-in) is that even though we asked guests to park any extra vehicles off-site, many guests parked their 2nd or even 3rd vehicles in our parking lot, taking up spots for other guests. We're working to implement better procedures for such eventualities. As to your other comments: I know you were upset from the very beginning of your arrival, but your characterization of the condition of our rooms seems unfair. You were staying in one of our King suites with a full kitchen. Those rooms have recently been remodeled. They include full-sized appliances, a larger space, and modern amenities and design. Regarding breakfast: I really do understand that everyone has different tastes, but the overwhelming percentage really love our full hot breakfast. They especially love our new made-to-order omelet bar. With a wide variety of quality hot or cold options, we almost always have something to suit each guest. Again, I'm really sorry your experience at check-in seems to have set the tone for the rest of your stay. We would be honored if you gave us another try in the future, but we understand if that won't happen. There are several other good lodging options in the area. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 509-397-0397, ext. 301. Respectfully, Caleb A. Cox Director of Sales & Marketing Best Western Wheatland Inn

Dear Mobile, Thank you so much for your very gracious words and perfect scores! We loved having you stay with us. I'm glad you enjoyed our new omelet bar. Please visit us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 440gayew, Wow... thank you so much for the glowing review of your stay! Your words are very gracious, and we really appreciate your business. We hope to see & serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Lori, We always love having you stay with us. Thank you so much for your kind words about our staff and property, as well as the perfect scores! We look forward to your next visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jack, We loved serving you as a guest. I'm glad you enjoyed your time here. Please do visit us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Travelmaint, Thank you so much for your thorough review, kind words, and perfect scores. We LOVE being the epicenter of photography on the Palouse! I hope you got some great pictures for yourself. We look forward to seeing & serving you again soon. Make sure you capture the Palouse at different times of year. All four seasons are beautiful. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hi Connie, Wow! Thank you so much for your thorough and gracious review, along with the perfect scores. We're so happy you enjoyed your time with us while attending your class reunion. We look forward to serving you again the next time you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear dl0sh, We are so grateful for your business and your kind words. I'm glad you enjoyed your time here. Like you, everyone is loving our new made-to-order omelet bar. Please do come again.. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hey John! Thanks for the super-gracious words. You are the best, too. We only wish you stayed with us more than once a year. See you next time, my friend! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear G6790LHdenniso, We loved having you stay with us. Thank you so much for the perfect scores and kind words about our staff and amenities. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear tailes22, Thank you so much for staying with us. We really appreciate the perfect score, kind words, as well as your business! I'm glad you enjoyed our full hot breakfast and new omelet bar. Please come stay with us again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear J J, I really appreciate your gracious compliments about our terrific staff. We loved serving you as a guest! Thanks for the perfect scores. We hope to see & serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Nick, Thanks very much for staying with us. We really appreciate your business and kind words! I'm glad you enjoyed your time with us. Please do come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear drmmmsim, Thank you so very much for your very gracious words, as well as the perfect scores in your review. We are honored you chose to stay with us. I'm glad you enjoyed our new omelet bar. I think I may have mentioned it to you during your stay, but I hope you took home the prayer note from your room. We hope to see & serve you again soon. Respectfully, Caleb A. Cox Director of Sales & Marketing

Dear mernst2024, We're honored you chose to stay with us! Thanks for the nearly perfect scores. I'm glad you enjoyed your stay. Please do come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Al, Thanks very much for the perfect scores and kind words about your stay. We loved serving you! I'm glad you enjoyed our full hot breakfast, including our new made-to-order omelet bar. We hope to see & serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Vtrack1963, We are honored you chose to stay with us. Thank you very much for the perfect scores and kind words! I'm glad you enjoyed your time with us. We love having numerous motorcycle riders stay with us. The Palouse is a great place for a fun ride! We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jackie, I'm so happy you got some much-needed rest during your journey. Thank you for your visit, the kind words, and the perfect score. We look forward to serving you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear pers0nalview, We always love having you stay with us. I'm glad you continue to enjoy your time here. Thanks for the perfect scores and kind words. We look forward to seeing & serving you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear CBoat4, I'm really happy you enjoyed your time with us. We loved serving you as a guest! Thank you very much for the perfect scores and kind words about our staff and amenities. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hi Greg, Thank you for staying with us. We really do appreciate your business. I'm sorry you don't like the additional pet fee for your dog. I know you were here hunting, and the dog is very much a part of your family, but we charge a pet fee for dogs who come into the property. You were told this when making your reservation. You signed the registration form that has the terms for pets. You informed the front desk agent the dog would just be staying in your vehicle and not coming inside, yet we have clear video evidence the dog was inside several times throughout your stay. As such, we could've charged you even more for sneaking it in. On top of that, you didn't keep the dog on a leash in any of our public areas, which is required for all guests with dogs. Cleaning: Our housekeepers ABSOLUTELY clean pet rooms differently and more thoroughly than regular rooms. There are extra man-hours involved and different/extra chemicals used. The additional pet fee is absolutely justified for a hotel to charge. Whether you agree or not, dogs DO leave residue in a room which causes an additional smell, especially during the rainy season, which usually accompanies hunting season. We must clean pet rooms to a higher degree for the next person who rents that room, as some guests are allergic to pet dander. As you stated, we could've charged you a pet fee for all three nights of your stay, but the Assistant Manager gave you some grace, and only charged you for one night. If you don't like paying a pet fee, don't bring it in the building. We LOVE having guests with dogs, but simply ask they adhere to our pet policies (i.e. keep it on a leash at all times while in public areas, don't leave it unattended in your room, and pay the pet fee). We disclose these policies to everyone who discloses they have a dog, and every guest signs the registration at check-in whether or not they have a pet. Beyond that, I'm sorry you didn't like our full hot breakfast. The overwhelming majority of our guests really do like it. You don't have to partake of it, but it's complimentary, and we provide a variety of options on a rotating daily menu. Lastly, you gave us a 1-star on "location"... I'm not sure why. You were here for hunting, as are many of our guests this time of year. You chose our property to make a reservation. You were aware of our location, and its proximity to your hunting grounds, when making it. I know you're upset with your experience here, and we're not claiming to be perfect, but this was entirely of your own making. You may be right, perhaps you'd be happier staying somewhere else next time. Respectfully, Caleb A. Cox Director of Sales & Marketing

Hi Ted, Thank you all very much for staying with us during a difficult and sad time for your family. We really do appreciate your business. I'm sorry for the difficulty/confusion at check-in. Yes, we do require to have separate names for each room, even if booked together. This is primarily for safety/security purposes, that in case of an emergency we know everyone is safe and accounted for. For that same reason, while highly unlikely, we ask for vehicle information from every guest at check-in. If there's anything that happens, even something as simple lights being left on, we can quickly contact the owner. We do look forward to you staying with us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear ebening, We are honored you chose to stay with us. Thank you very much for your kind words. We like being so close to Pullman that it makes it very easy to take in WSU events, but not having to be right in the mix of the craziness those events often bring. I do understand your point on the increased prices. We constantly monitor how we stack up in the market vs. other hotels and how we're priced. Our rates vary daily based upon demand. We always want to be the best "bang for the buck" for lodging on the Palouse, and while our rates were increased for event weekends, I can assure you we were considerably less expensive than every other comparable hotel in the area. It's simply a matter of supply and demand. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Judy, We loved serving you as a guest. Thank you very much for staying with us, as well as the compliments about our staff and property. Please do visit us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hi Rodney, We always love serving you guys during hunting season. Thank you very much for your repeat business over the years. I'm really glad you enjoyed your stay. As to your comments: Our normal breakfast hours are 6:00-10:00 daily, though we actually have been allowing folks to come in around 5:30, if the breakfast is ready. We know it's helpful for those hunting and having to leave extra early. Price: As you know, we constantly monitor how we stack up in the market vs. other hotels and how we're priced. Our rates vary daily based upon demand. We always want to be the best "bang for the buck" for lodging on the Palouse. I know it's frustrating that hunting weekends often fall on the same weekends as WSU home football games, but I can assure you we were considerably less expensive than every other comparable hotel in the area. It's simply a matter of supply and demand. Thank you for your long-time business and kind words about our staff. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Departure, We loved having you stay with us. Thank you so much for the kind comments and recommendation in your review. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Scott, We loved serving you as a guest. Thank you so much for the kind words in your review. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hi Liz! We LOVED having you guys stay with us! Thanks for the gracious words and perfect score. We look forward to when you're back in the area. Best of luck for this new chapter in your lives. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hi UncleJack, We are honored you chose to stay with us! Thank you very much for your business, as well as the great feedback. Yes, we LOVE being the "epicenter of photography on the Palouse"! I hope you got some great pictures of the area while you were here. We hope you'll come visit us again. Elevator: No, unfortunately, we do not have an elevator. If you'd like to be placed in a ground-floor room for your next stay, please let us know. We'll do our best to accommodate you. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 2016mlater, Thank you so much for your thoughtful, kind words and perfect scores. We truly appreciate your business! We look forward to your next visit here on the Palouse. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tye, Thank you for completing the survey regarding your recent stay at our property. We really do appreciate you staying with us, and we do value your business. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding your comments about the parking: I know you were very upset about this situation. (The manager and I watched the lobby video of when you came in, slamming your drinks down on the counter, yelling at our front desk staff demanding to speak with the manager while the agent was clearly with another guest trying to check them in.) That was completely unacceptable. You claim we don't value our guests, but that's just not true, and our guest satisfaction scores verify this. We're certainly not perfect, but the OVERWHELMING (over 95%) majority of our guests love how we treat them. Now, specific to the parking: - That parking space on the north side of our building is PRIVATE parking for the manager's vehicles. She lives on-site, and that space is reserved for them, regardless of whether they are in the building or not. She just happened to be gone at the time you wanted to park there. On top of that, as you may have seen, we are in the middle of painting the building. That location is also the access point for the big lift truck to get around to the back of the building for our painters. They need to have access. That's already difficult to do with the manager's vehicles there, and sometimes even they have to move their vehicles. - Our parking lot is not set up to accommodate vehicles with trailers, especially during our busy season, which is right now. You are incorrect about the availability during your time here. We were sold out that weekend. I know your group was here with the rail cars, and there may have been some temporary openness in the parking lot, as most of our guests were out during the day, but that doesn't mean we can have other guests with trailers come in and take up multiple spaces. That wouldn't be fair to others. As such, we ask all guests with trailers or large vehicles to park across the street in the open gravel lot behind Rosauers and walk back to the hotel. I'm sorry if this is inconvenient, but it's the fairest arrangement for all our guests. I'm sorry if you won't be staying with us again, but we truly do value your business, and we strive to treat each guest as though they're family. We've enjoyed hosting your group for several years, and most of them really enjoy staying with us. There are several other good lodging options in Pullman, if you'd like. If you decide to change your mind, you're welcome to make a reservation with us. Respectfully, Caleb A. Cox Director of Sales & Marketing

Dear 132MarkG, We loved having you stay with us while shooting the gorgeous Palouse. I hope you got some fantastic shots. Thank you for the kind words and great scores. We hope to see and serve you again soon for your next trip to the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear eroot1954, We are honored you chose to stay with us and grateful for your kind words and perfect scores. I'm glad you enjoyed your time here. Please do come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear David, Thank you so much for choosing to stay with us. We really appreciate your business, as well as the perfect scores. I'm glad you enjoyed your time here. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear awalls_sea, Thank you so much for the kind words, thorough review, and perfect scores! We are honored you chose to stay with us. We look forward to your next visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tami, We are honored you chose to stay with us. Thanks very much for the perfect scores and kind words. I'm glad you enjoyed your time here. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear wlambe36, Thank you very much for your thoughtful and gracious words! I'm glad you enjoyed your time with us. We look forward to seeing and serving you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear JunieBMom, Thank you so much for the gracious words and perfect scores in your review! We are honored you chose to stay with us. I'm glad you enjoyed your time here. Please do recommend us to your friends and family. We look forward to seeing and serving you again (hopefully soon) in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tabbatha, We loved having you stay with us! Thank you very much for the near-perfect scores and kind words. I'm glad you enjoyed your time here. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Ramona, We loved serving you while you were visiting your family in the area! Thank you very much for the perfect scores and kind words about our hotel. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear David, Thank you so much for the glowing review and perfect scores! We loved having you stay with us. I hope you got some great pictures of the area. The Palouse truly is fantastic for photography in all four seasons. Please come again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Hi Lorie! Thanks for another perfect-scoring review. Your words are very kind and thoughtful. It's always nice to have you stay with us while you're visiting family. See you next time! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear aschafer2022, Wow! Thank you very much for choosing to stay with us, as well as the great scores. I'm glad you enjoyed your time here so much. Your words are very gracious. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Aubrey, Thank you very much for the thorough review and kind words. We really appreciate you staying with us! We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Ramona, We are honored you chose to stay with us. Thank you for the glowing thorough review, as well as the perfect scores! I'm glad you enjoyed your time here. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Joyce, Thank you so much for the perfect scores and kind words. We loved having you back again! We hope to serve you many times more in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear brettw837, Why thank you so much for your very gracious compliments to our staff, as well as the perfect score. We loved having you stay with us! We hope to serve you again soon during your next visit to the Palouse. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear robd820, Thank you very much for staying with us. We really appreciate your business! I'm sorry you didn't enjoy certain aspects of your stay, but everyone has different tastes/likes. I'm glad you found us to be a clean hotel in a great location. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear srmlcc, Thank you so very much for your incredibly gracious words about your experience with your stay. Rita is great. I'm really glad your stay exceeded your expectations. Please come again. We look forward to seeing and serving you again soon! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear jensenj5580, I'm really sorry you didn't enjoy your stay. We really strive to provide each of our guests a home away from home, and we always want to do so at a fair value. Our room rates vary daily based upon demand. Like most of our guests that weekend, you were here for and during an event (U of I Graduation). This is also our busy time of the year, where we have very limited availability on most nights. As such, our rates are increased. It's simply a matter of supply and demand. It's unfair to compare prices against another market on the other side of the nation. Like you mentioned, we were priced substantially less than other hotels in this market. We'd love the chance to serve you again, but we respect your decision if you choose not to come back. Respectfully, Caleb A. Cox Director of Sales & Marketing I'm sorry you didn't get a good night's sleep. I know how important that is when you're away from home.

Dear bgibler2018, We loved having you stay with us while photographing the gorgeous Palouse! Thank you very much for your business, as well as the perfect scores. We hope you'll join us again soon. You should definitely make sure to capture the Palouse in harvest (August), as well as in the winter. Each time it's just as gorgeous. It's just a different type of beauty. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Patty, We loved having you stay with us while you were visiting the Palouse! Thank you so much for the very kind words about our property. Please do come again. We look forward to serving you and your dog again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tim, Thank you so much for your kind words and perfect score in your review. We loved having you stay with us! I'm glad you enjoyed our full hot breakfast. We've made a lot of improvements over the last few years. It's nice to hear the positive feedback on our efforts. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear JerryLin2022, Wow! Thank you so much for your kind words and perfect scores. We really appreciate you choosing to stay with us! Yes, we LOVE being the "epicenter of photography on the Palouse". I really like the way you titled and described our property. On that note, we actually run our hotel at the "BW Plus" level; we just don't have an elevator. ;-) We look forward to serving you next time. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Irene G, We really do appreciate you staying with us during your husband's extended time in the hospital. I'm sorry about the confusion regarding your bill. Unfortunately, your summary of what happened is not accurate. Those special discount coupons from that clinic state very specifically on the front "$XX.XX + tax per night (std. room) Limit one room/night/coupon. *Excludes event weekends*" Beyond that, you also signed the registration form at check-in, as well as each time you extended your stay. The charges for each day were clearly laid out on each registration form you signed. Your stay happened to encompass WSU's winter graduation weekend, which is an event weekend for the entire area. As such, it was excluded from the special pricing coupon from the hospital clinic. Those coupons were a special arrangement we had with that clinic. They are not available online. Again, we are sorry for any misunderstanding. We'd love for you stay with us again. We always strive to be the best bang-for-the-buck for lodging on the Palouse, especially during event weekends. Respectfully, Caleb A. Cox Director of Sales & Marketing

Dear mgQ8210PP, I'm sorry you feel that way. Unfortunately, you made your reservation through an online booking site. There is nothing we can do to modify or cancel those reservations. We are contractually obligated that way. Your complaint should be directed at them. They have their own terms & conditions for their reservations. I'm sorry for any incovenience, but it's nothing we did. You didn't make your reservation with us. You made it through the 3rd party. Respectfully, Caleb A. Cox Director of Sales & Marketing

Dear MRobitaille1, We loved having you stay with us. Your business is very much appreciated! Thanks for the perfect score and kind words about our staff. We hope you'll choose to stay with us again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear BreatheEasy1, Thanks for your response. If you'd like to discuss this more with our General Manager, please contact our hotel directly. Respectfully, Caleb A. Cox Director of Sales & Marketing

Dear dolson2021, We are honored you chose to stay with us! Thanks very much for the great scores and kind words about your experience. We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Nancy, Thank you so much for the perfect score and recommendation to other travelers. I'm glad you enjoyed your time here. We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear ralverde, Thank you, again, for you stay. You've given your fair review. We've given our response. We hope to serve you again in the future. Have a great day! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear kcolegal69, Thank you very much for staying with us. We loved having you here! I apologize for the delay/confusion at check-in. Obviously, there was some kind of issue with that one terminal that day. Other than that, I'm glad you enjoyed your stay, including our full hot breakfast. Thanks for the recommendation for others to stay with us. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear O1428UGjaner, I'm so glad you felt safe, and enjoyed your time with us enough to give us a perfect score. Thank you so much for your business! We are honored you chose to stay with us. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear LorieL858, We loved serving you again. Thank you for the kind words and perfect scores! We really appreciate your business. We look forward to your next visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear averiew27, Thank you so much for your gracious words. We really appreciate your business! Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear CougFan85, We always love having you stay with us. We're so appreciative of your repeat business, as well as your kind words! We look forward to seeing and serving you every time you're in town. GO COUGS!!! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear L58488BDjohn, Thank you so much for the perfect scores and kind words about your experience staying with us. We really appreciate your business! Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear tiaria15, Thank you very much for staying with us. We really loved having you! I'm glad you enjoyed our property. Thanks for the great scores and kind words. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear ash48126938, Thank you very much for choosing to stay with us! I'm glad we were here for you during your hospital visit. I'm glad you enjoyed our hotel and amenities. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear socalaya4, We loved having you stay with us during WSU Move-In. Thank you so much for your business! I'm glad you enjoyed the full hot breakfast. Please do come back. We look forward to seeing and serving you. GO COUGS!!! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear StephenieL12, Thank you so much for your recent stay. We really appreciate your business, as well as the thorough, great-scoring review! Yes, we love being close enough to WSU that it's very convenient for our guests to get there quickly, yet far enough away to be out of the chaos of the campus life. We look forward to serving you often in the years to come. GO COUGS!!! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear tbilliar, We really appreciate you staying with us! Thanks for the kind words and great scores. We look forward to many more years of serving you and your family. Best of luck to your daughter. GO COUGS!!! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear hoover269, We are so honored that you chose to stay with us! Yes, we love being close enough to Pullman for WSU-related events, but away from all the craziness that entails. Thanks for the perfect scores. We really appreciate your business! Please do come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear pers0nalview, We loved having you stay with us! Thanks for the perfect scores and kind words. Please come back anytime. We look forward to seeing and serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear John, Thanks for the perfect scores and kind words. We loved having you stay with us! I'm glad it was good trip for you. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear David, Thank you so much for your repeat business and very kind words. We always love having you stay with us! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jonathan, Thank you for the very kind words about our staff and facility. We are honored by your business! Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 181gaylonb, Thank you so much for the perfect scores and kind words. I'm glad you enjoyed your stay and our hotel's amenities. We really appreciated having you stay with us! We hope to see and serve you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear lizt331, Thank you so much for the perfect scores and kind words about our property. We loved having you stay with us! I'm glad you enjoyed your stay. We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear pccjimmccown, Thank you very much for staying with us. We really appreciate your business! Hopefully, I can clear up any confusion... Our rates vary daily, based upon the demand. This is our very busiest time of the year, with many nights being sold out. As such, our prices are higher. I looked at your reservation, and yes, there was a $9 difference the 2nd night, because of the demand. The registration sheet you signed at check-in disclosed all the applicable room fees for each night. It even indicated the average daily rate, which is the $195 you referenced. All that being said, you actually paid in the $170s, because of your discount. I'm glad you enjoyed your stay otherwise. We hope to see and serve you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Scott, Thank you very much for staying with us. We loved having you as a guest! I really appreciate the great score, and honest feedback. Please come again. We love being the "epicenter of photography on the Palouse"! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Photolnge, I'm sorry you didn't enjoy your stay. We do really appreciate your business. We love being the "epicenter of photography on the Palouse"! The gorgeous scenery is why thousands of people, like yourself and others from all over the world, flock to the Palouse to capture its beauty. As such, this is our peak season, and our prices reflect that demand. We are constantly monitoring our prices and offering vs. other hotels in the area. There are several good options; some cheaper, some more expensive. We just happen to be best-positioned for photographers visiting the area. I'm sorry you didn't like our full hot breakfast. Even with the current restrictions/modifications due to COVID, most people really love it. There are several options, from hot to cold, fresh fruits, granola bars, oatmeal, cereal, yogurt, etc. The menu also rotates daily. There are certain trade-offs when you come to a remote, rural location like Colfax for landscape photography. We are a small town. As such, there are limited offerings of restaurants and stores. Again, you can be close to the beauty, or you can be in the city. Most visitors love the small-town, family-friendly disposition Colfax provides. I hope you'll give us and the area another chance in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear achrist2021, Thank you very much for staying with us! I'm glad you and your family enjoyed your time here. Thanks for the perfect score and compliments about our staff and amenities. We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear dld0dge, We really appreciate you choosing to stay with us! I am so happy you enjoyed your stay, our amenities, and felt you got a great value for your hard-earned money. We pride ourselves on two things: cleanliness and friendliness. It sounds like we hit the nail on the head. Please do come again. We look forward to seeing and serving you in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear andreahl2675IP, Thank you so much for the very kind words and perfect scores in your review. We really appreciated having you stay with us! You're right, Becky is great at serving our guests. I'm glad you enjoyed your stay and hope you'll return. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear RedCastle33, Well, thank you very much for the very kind words. We're glad you found us! We do love our location in the heart of the gorgeous Palouse. We hope to see and serve you again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

As the owner of this property since 2007, I care deeply about its performance and the maintenance of its good name. While certainly not perfect, the hotel and its staff have a proven track record of years of high-quality service, and the property continues to receive many outstanding customer satisfaction scores. I have personally investigated this situation and have learned that your interactions with my staff through the years had become so unprofessional that they were detrimental to the experience of both my staff and other guests. It appears the best solution is for you to stay elsewhere when you return to the area. The town of Pullman does have many great hotels, and I trust one will accommodate you to your satisfaction. Sincerely, Thomas G Denlea Managing Member Colfax Lodging Group LLC

Dear stacypH497BF, Thank you so very much for those kind words! We really appreciated having you stay with us. It means a lot that we exceeded your expectations, especially in cleanliness & friendliness, two areas in which we pride ourselves. We hope to see and serve you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear dianachatelain, Thank you very much for the kind words in you review, as well as the perfect score. We really appreciated having you stay with us! I'm glad you found our accommodations so comfortable & clean and our staff professional. That's exactly what we aim to provide each guest: cleanliness and friendliness. Please do come again. We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear WereMilf, Thank you for staying with us. We really appreciate your business! We also love the perfect score. Yes, we are a pet-friendly hotel (dogs only). We love having our canine guests. Rest assured each room which has a dog in it is deep-cleaned immediately following. I'm glad you enjoyed the rest of your stay. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

CloquetPoikka, Wow, what a thorough review! We really appreciate you choosing to stay with us while in the area on business. I'm glad we exceeded your expectations. That is our objective with each guest. Please do come again. We look forward to serving you next time. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 804bossmama, Thank you so much for your kind words. We really appreciated having you stay with us again! I'm glad you feel so much like you're home here. That's our exact intent. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear kclinesmith3, Thank you so much for your recent stay. I hope things went well with your husband's surgery. We really appreciate your business! I'm glad you enjoyed your stay and the breakfast. Please do come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear rockola63, Wow! Thank you for the very thorough and kind words in your review, as well as the perfect score. We really appreciate your business. We try our best to be the best bang-for-the-buck on the Palouse. Our two primary pillars of service are: Cleanliness & Friendliness. It sounds like we hit the mark in serving you. Thank you for that feedback. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Alice, Wow... we sure love our return guests like you. Thank you so much for the perfect score and kind words. We're always happy to see you. Please come again, and again, and again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear carrit12, Thanks very much for your stay and kind words about our staff and amenities. I hope things get better with your dog. We look forward to serving you the next time you're here. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 176ssmith, Thank you very much for your return visit. We are always glad to have you stay while visiting your family. We're honored to continually serve you. See you all next time! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear richmn1, I'm so glad you enjoyed your recent stay with us, while "shooting" the gorgeous Palouse. We really appreciate your business, as well as the kind words! Your input is very thorough and valuable to our success. We look forward to serving you upon your return. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear pamatej, Thank you so very much for your kind words about your experience with us. We really appreciate you staying! Yes, we are very thankful to be located in such a gorgeous area of the world. We are the "epicenter of photography on the Palouse", and we love it! Thanks for you comments about our great staff and amenities. Please do come again. We look forward to serving you in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear noreendana, Thank you for the perfect score and kind words about our hotel and staff. Cleanliness & friendliness... that's exactly what we aim to provide each guest. I'm glad we hit the mark. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear M1429TF, Wow! Your words are so kind, and mean a great deal to us. Thank you for staying with us. We do our best to serve each guest, and treat them like family, as you mentioned. Thanks for your feedback. We look forward to your next trip. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Adventurer4fun, Wow! Thank you so much for the thorough, glowing review of your time with us. We really appreciate your business! I'm really glad you felt like we were your home-away-from-home. That's exactly what we try to provide our guests. Thanks, also, for the kind words about our staff. They really are terrific. Please do come again. We'd be happy to serve you in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear April, We really appreciate your business, as well as your kind words in your review. I'm glad you enjoyed your stay. Please come back again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear softballcoach1000, Thank you for staying with us. We really appreciate your business, especially amidst the current goings-on in the world! I'm glad you enjoyed your stay. Most of our guest have enjoyed our "modified hot breakfast", but we understand it is different. We hope to see and serve you and your team again soon. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear hotelreviewer333, Wow! Your review of your recent stay with us is very thorough and kind. We really appreciate your business! I'm so glad you had the exact type of experience we aim to provide each of our guests. Please do come again, and shoot the Palouse during one of the other seasons. Trust me, it is fantastic year-round. You get a different canvas of colors, different sunsets, etc. We love serving our photographers from all over the world. It's our biggest business! Until next time, take care! Caleb A. Cox Director of Sales & Marketing

Hi Kathy! Thank you very much for the kind words in your review. We loved having you stay with us while shooting the area. We really appreciate your business! Thanks for letting folks know about our great staff and amenities. We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear heidiwilder, We so appreciate you staying with us. Your review is thorough, and your words about our amenities and staff are very kind. We love being so close to WSU, but still away from the often chaotic busy-ness of a campus town. Please do come again. Hopefully, all this current panic/hysteria will soon be done. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Aiden5108, Thank you very much for the perfect score and kind words in your review. We really appreciate the feedback, as well as your business! I'm glad you enjoyed the décor and amenities of our newly remodeled rooms. We love being a good, quality hotel in Colfax. We're here to serve folks for whatever reason brings them to us. Regarding the prayer note in the room: I understand your viewpoint. The owner is a Christian, and simply wishes to convey a message of welcome and blessing during guests' time with us. We hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear slfandslf, Wow! I'm so glad you had such a great experience with us. We really try hard to best serve our guests. Thank you for staying with us! First, I'm just glad we were here for you while traveling through the inclement weather. Thanks for the feedback about our breakfast, amenities, and staff. It is much-appreciated. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear campbellcon55, We really appreciate you staying with us while visiting your daughter! We love being so close to WSU, yet away from the craziness of the campus. People, like yourself, love the peace and quiet of our hotel for that very reason. Thank you for the kind words about our great staff and amenities. We hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear amycalkinsbestwe2019, I'm sorry that you feel you were treated rudely. We reviewed the video of your check-in, especially since this is completely out-of-character for this attendant. Upon review, your allegations are unfounded. She politely slid the registration sheet to you, and instructed you where and what to sign. Regarding the pool hours: I'm not sure with whom you spoke, but it wasn't anyone here. Our fitness center is open 24 hours a day. Perhaps, they saw that, and misquoted it to you as the pool hours. Regarding the breakfast: I'm sorry you did not enjoy the full, hot breakfast. There is a wide selection of options of food, and we receive high marks from our guests about breakfast. Regarding the hotel's appearance: I'm glad you found our property to be clean. We have a great housekeeping staff, which prides itself on the cleanliness we offer our guests. Unfortunately, when you said it seems “a little outdated”, I'm not sure to what you're referencing. We just completed a top-to-bottom remodel of our hotel earlier this year. Most of our guests love the new look and updates. I know there were several people in line to check in when you did, which made the process a bit longer, but the video does not support your claims against one of our very best front desk attendants. Respectfully, Caleb A. Cox Director of Sales & Marketing

Dear Gail, Thank you so much for the gracious words and perfect score in your review. We really appreciated having you stay with us! I'm glad you enjoyed the updates, as well as the staff and amenities. Please come again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Kathyesl2019, Thank you very much for staying with us. We really appreciate your review and the kind words about our staff and property. I'm glad you enjoyed your time on the Palouse. Thanks for the comments about the breakfast, as well as your room. We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear photobug429, We really appreciate you staying with us while photographing the gorgeous Palouse. Your words are very thorough and kind. We hope you'll come back again. The Palouse is beautiful in all four seasons. You should see it in the winter! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear camslady, We sincerely appreciate your recent stay. Thank you for the great score and kind words in your review. I'm glad you enjoyed the property, staff, and amenities. Please do come again. We look forward to your next visit, and hopefully, we can earn that fifth star! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear PMDH57, We really appreciate your glowing review of your recent stay. Thank you so much! We do have a terrific staff, and they work very hard each day to serve each guest to their best ability. I'm glad you enjoyed your stay, including your room and the full, hot breakfast. Please do come again. We're here for your next stay in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 587nadia, We always appreciate having you stay with us. Thanks very much for the perfect score and kind words in your review. We look forward to serving you during your next stay. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Hawaii401, I'm glad you enjoyed your recent stay with us. We really appreciate you choosing us! We love being the "epicenter of Photography on the Palouse". Thank you for the kind comments about our terrific staff. They really do a great job serving our guests. We hope you'll come back to Colfax. You should see the Palouse in the winter or even late fall! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Gary, I am really glad you had a good experience during your recent stay while you shot the Palouse. We love being the "epicenter of photography on the Palouse"! As you experienced, we have a knowledgeable, caring staff ready to serve our guests, and hey, you can't go wrong with freshly baked cookies each evening! We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear OwlYaDoing, Wow! Your review was very thorough, kind, and much-appreciated! Yes, we love being the "epicenter of photography on the Palouse". We're blessed to be located right in the middle of one of the most popular destinations in the world for landscape photography. It sounds like you really got some inspiration from the various photographs we showcase in the property. Thanks for that feedback. That is the intent. The Palouse is gorgeous during all four seasons of the year, and can really show you something special each time. You are correct that May & June are absolutely the busiest times. So, when you come back, make sure you book well in advance. We look forward to your next visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear tessie2019, Thank you very much for your recent stay with us. I'm glad you enjoyed our hotel, staff, and amenities. Note: I see that you gave us only one star (out of five), but seemed to thoroughly enjoy your stay. Perhaps you meant to give us 5/5. We've had people make that mistake before. If so, we'd really appreciate you adjusting your score. Other than that, we hope to see and serve you again in the future. Take care! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear whitepenny1, Thank you for the terrific, thorough, review, as well as the perfect score. We appreciate you staying with us for almost a week while photographing the gorgeous Palouse! I'm glad you enjoyed the staff and amenities of our newly remodeled hotel. Thanks for also mentioning several of the business offerings Colfax has. It's a great, small town. We look forward to your next visit to the area. The Palouse is beautiful in all four seasons. So, make sure to try all four! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Kelly, Thank you so much for your glowing review of your recent stay! I'm really glad we were able to get you a place for you and your wife to rest. Rita is very good at helping guests, especially when she sees a special need like that. Thanks for the kind word of recommendation to your friends and family. Please do come again. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Inspire54126314564, We greatly appreciate your repeat business, as well as the kind words in your review! We love being the "epicenter of photography on the Palouse". More than that, we love being a friendly, clean "home away from home" for travelers of any nature. I'm glad you enjoy the little things we offer our guests. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Resort23438172499, I'm really glad you found us while traveling. We loved serving you and your wife. Thank you for the kind words about our helpful staff, as well as the town. Colfax is a great town. The people are friendly. It is quiet and safe, and you can't beat the Palouse region for beauty. We look forward to serving you again on your next visit to the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear berklyn, Thank you very much for the perfect score in your review. We really appreciate your business! Yes, we love being the "epicenter of photography on the Palouse". We're blessed to live in such a gorgeous region, and we love serving the many photographers we get each year. Your kind words about our staff and facility really mean a great deal. We do hope you'll come back and visit us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jeanneine, We really appreciate your kind words about our property and staff! Thanks for staying with us. We've made a lot of upgrades/improvements with our recent top-to-bottom remodel. It really means a great deal to us that of all the Best Westerns in which you've stayed, we're your favorite. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tourist35596028276, We really appreciate you staying with us. Thank you for the perfect score. I'm glad you were able to get a room during a very busy weekend! Just so you know, our rates do vary by the day, based upon the demand, but we are extremely competitive vs. other hotels in the area. We hope you'll come and stay with us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear fosketville, Thank you very much for your terrific review and recommendation. We really appreciated having you stay with us! I'm really glad you enjoyed our newly remodeled hotel, as well as our courteous staff. We love serving our guests, and hope that we can make it a "home away from home" while they travel. Thanks also for the feedback about our full, hot breakfast. We're constantly making improvements to our breakfast offerings. So, it's good to know we're doing things well. Please do come again. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear kerrybF7413WQ, Wow! Thank you so very much for the extremely kind words in your review. It really means a lot to us all that you go out of your way to stay with us. I'm glad you so thoroughly enjoyed all the changes we've made with our recent top-to-bottom remodel/upgrade. We know it's important to stay current with design trends, but still keep our hometown charm. We look forward to serving you again. Thanks for the wonderful recommendation to other travelers. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Relax, Wow! Thank you so much for the wonderful comments in your review. We really appreciate your business! It truly means a great deal to us that you had such a wonderful stay, especially with the experiences you've had at numerous other hotels. You hit the nail on the head: cleanliness & friendliness. Those are the two staples we aim to provide each guest. Please do come back. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jeanneine, Thank you very much for the thoughtful, kind words in your review. We really appreciated having you stay with us! I'm very happy that you had such a great experience at the Wheatland Inn. We pride ourselves on cleanliness and friendliness. It sounds like we hit both those marks while serving you. Our staff really is terrific, and they do their best to serve each guest fully. We hope you'll come and stay with us again sometime. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear justindR920OD, Wow! Thanks so much for your glowing review. We really appreciated having you stay with us. Thank you for the comments about our recent/current remodel. We love having a hotel themed after the gorgeous Palouse region. Our recent upgrades are just another way we can stay on top in serving our customers. We really appreciate the feedback about our full, hot breakfast as well. We've been making continual improvements to our breakfast offerings, after listening to guest feedback. Thank you again for your stay and your terrific recommendation to other area travelers. We look forward to serving you again in the future! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear whattaburger_5, Thank you very much for choosing to stay with us. We really appreciate your business! First, thanks for the kind note about our very clean hotel, as well as the hospitality we provide. Cleanliness and friendliness are our two pillars. Second, I'm a bit confused, as it sounds as though you enjoyed your stay, but are frustrated with our small town's limited options; thus, the 3-star score? I just wish we could've earned those last two marks. Regardless, we appreciate you choosing us, and hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear cheap_trav_gal, Thank you very much for staying with us. We really appreciate your business! Your feedback is vital, as we strive to provide the best value for our guests. I'm glad you enjoyed our clean facility and the full, hot breakfast. As to your comment about restaurants... yes, Colfax is a small town, but there is still a number of good options for folks. There's one directly across the street, some fast food places immediately to the north, and about four or five from which you can choose in the middle of town. We hope you'll come and stay with us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Gail, Wow! Thanks so much for the glowing review of your stay. We really appreciated having you! Your words about all of our staff and facility are supremely kind. I hope you'll come and stay with us again. We look forward to serving you in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear AandJ98, Thanks so much for the perfect score and kind words in your review. We really appreciated having you stay with us during the recent home football game weekend. Yes, you got lucky because we often sell out for events months in advance, too. We just happened to have a room come available for you. I'm glad you enjoyed the size and cleanliness of the room. Our staff is terrific at two primary things: cleanliness and friendliness. Thanks for your feedback on our full, hot breakfast as well. We really appreciate your recommendation to other travelers. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear lorenloop3, I'm so happy you had such a great stay. We really appreciate you choosing us! Thanks very much for the perfect score and kind words in your review. You're right, we have a terrific staff, and they serve our guests well. Friendly, helpful, and efficient in keeping our property very clean and presentable. Thanks for the great recommendation to others! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear rhk2FB, We really appreciate the kind words and perfect score in your review. Thank you for staying with us! You nailed exactly what we strive to provide: cleanliness and friendliness, and a full, hot breakfast to top it all off! Please do come and stay with us again, anytime. We look forward to serving you in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear ak66pony, We really appreciate you staying with us while attending the wedding! Thank you, also, for the terrific, honest review. "Best Inn" is great. Cleanliness and friendliness is what we strive to provide each guest. It sounds as though we served you well. Thanks again for the feedback. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear asiarelated, I'm so happy you had such a wonderful experience during your recent stay with us. We really appreciate having you! Thank you for the very kind words about our staff and property. Cleanliness and friendliness - the two biggest things we stress at the Wheatland Inn. Thrown in some deer grazing outside your window, and it makes for a great stay on the Palouse. It's why we love having a hotel in the heart of it all! Thanks again. We look forward to serving you again during your next stay. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Michelle-Myre, I'm very glad to hear you are a "happy customer". We love that. Thank you so much for choosing to stay at our hotel. We really appreciate your business! Your feedback about your stay, from check-in to the room condition to our amenities, is extremely important. I'm glad you enjoyed Colfax as well. It's a great, little town. I also totally agree with your comment about the beauty of air conditioning. You definitely stayed during a scorcher! We hope you'll come back and stay with us again, anytime. We look forward to serving you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Joe, Wow! What a fantastic review of your recent stay with us. We sincerely appreciate you for staying with us! I'm glad we were there for you. Your words about our staff and hotel are very kind. We do have a terrific, friendly staff to serve our guests. Thank you for the feedback about the comfort of the bed (they're new), as well as the high-speed internet. The entire town of Colfax was recently blessed with lightning-fast, fiber-optic internet service! We do hope to see and serve you both again in the future. All the best in your travels! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tripmom, Thank you very much for the glowing review of your recent stay with us. We really appreciate your business! I'm glad you found our hotel to be the comfortable "home away from home" we try to be. We do have a great staff that tries to provide each guest that hometown type of service. Thanks for the great feedback about the amenities of the room. It is very important. We look forward to seeing and serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Bob, Your words are very kind, and your business is much appreciated! Thank you for choosing to stay with us. It sounds as though you really had a good time exploring the area. We love being the "epicenter of photography on the Palouse". I'm glad you enjoyed your clean, spacious room and the full, hot breakfast. Free coffee, friendly service, spacious rooms, and beautiful scenery... So much to enjoy! Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear tonytriolo, We really appreciated having you stay with us, as well as the perfect score in your review! Wow! Those are some very kind words about our hotel and staff. We do love being the "epicenter of photography on the Palouse". I'm glad you got to really experience the area from one of our best, veteran photographer leaders, Jack Lien. He's just fantastic! The main photography season is always busy, but we do love catering to photographers from all around the world. The Palouse is such a gorgeous region to "shoot". Early mornings and late nights are taxing, but as you mentioned, the end results are quite spectacular. We're honored to get to see and share the various works with other travelers. A full, hot breakfast each morning, and freshly baked cookies each evening are just a few of the nice touches we like providing each guest. We hope you'll come back and see the Palouse is some of the other seasons, especially late fall/winter. Thanks again for staying with us. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Shawn, Wow! Thank you so much for the kind words and perfect score in your review. We really appreciate your business! I'm very happy that you were able to join us for Murder Mystery on the Palouse. As you noted, it really is a lot of fun. Your words about our hotel and staff are very kind. Hopefully, you can join us again for another stay, whether for another murder mystery episode or not. Thanks again, Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear kaylaartt, Thank you for the perfect score and thorough review of your recent stay with us. We really appreciate your business! We love being the "epicenter of photography on the Palouse". Many people, from all over the world, stay with us while photographing this gorgeous region. Thank you, also, for the kind words about our terrific staff. Our two biggest aims are: cleanliness and friendliness. It sounds as though we really achieved that in serving you during your five-day stay. I'm also glad you enjoyed the full, hot breakfast we provide each morning. I hope you'll come again. We look forward to serving you in the future. Please also consider coming during some of the other seasons. The Palouse is beautiful in all four seasons. It'll really give you a well-rounded photographic experience of the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jeff, We really appreciate you choosing to stay with us. Thanks for the perfect score and kind words in your review. We do love being the "epicenter of photography on the Palouse". As you noted, the staff is great about serving each guest. Many people love the full, hot breakfast we provide each morning. We hope you'll come and stay again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear "Millright", Thanks very much for the perfect score. We really appreciate you choosing to stay with us. Our staff, including Rita, really are terrific. Thank you for the kind words. I'll make sure she knows. I'm really glad you enjoyed the full, hot breakfast, as well as the pillows on the bed. It sounds like you got some good rest. We know how important that is when you're traveling. Clean, comfortable, and friendly... that's what we strive to provide each guest. Glad you enjoyed your stay. I hope you'll come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Patti, We really appreciate you choosing to stay with us! Thanks very much for the perfect score and kind words in your review. I'm glad you enjoyed our hotel and amenities. We do love being right in the middle of all the beauty of the Palouse region. As you noted, a must-see is the view from atop Steptoe Butte. We hope you'll come and stay again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Pixelpanderer, First of all, I love the name! Thank you for staying with us again while shooting the Palouse. We love being the "epicenter of Photography on the Palouse". I'm glad you enjoyed our full, hot breakfast, as well as our clean, comfortable rooms. We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Angie, Wow! What a glowing review. Thank you so much for the kind words and perfect score. We really appreciate your business! I'm glad you had a great experience with the staff and amenities, including the full, hot breakfast and complimentary wi-fi. We really do have a great, courteous staff. As you experienced, Alli & LaDina are fantastic. We love serving each guest as though they are family, giving them that "hometown service with a smile". Thanks for the great recommendation to other travelers. We hope to see and serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rust-E-Junque, Thanks very much for staying with us. We really appreciate your business! I'm glad you enjoyed the comfort of your room. We know how important comfort is when you're trying to rest & recuperate. Thank you for the important feedback about the coffee maker. We pride ourselves on providing a very clean property. It looks like we dropped the ball in this area. I apologize for this oversight. We've addressed the issue. We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear steelek15, Wow! Thank you very much for the glowing review and kinds words. We really appreciate your business! We do love being close to Pullman, but still far enough away that it's peaceful and quiet during event weekends. I'm really glad you enjoyed the amenities, including the heated, indoor pool, and full, hot breakfast. Friendliness and cleanliness are the two biggest attributes we strive to provide. Event weekends are always a bit hectic, but they're sure fun. Please do come back and stay with us again, anytime. We look forward to serving you again. Go Cougs! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear holtancustoms, Thank you very much for staying with us. We really appreciate your business! It's great you had such a good experience that you gave us, not only a perfect score, but some very kind words about our staff and amenities. I'm glad you enjoyed our hometown service and amenities, including the full, hot breakfast. Many guests love that! We do hope to see and serve you again in the future. Thanks again for the great review! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear ally687, Thank you very much for staying with us. We really appreciate your business! Your feedback about your experience is very important to us. I'm glad you loved the full, hot breakfast, as well as the facilities. I'm sorry you were displeased with one of the staff members on Saturday. I'm sure she was just having an off day. Our guests usually rave about the friendliness of all of our staff members. Nonetheless, you feedback is vital. So, thank you. We hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Erika, Thanks so very much for the great review and perfect score. We really appreciate your family's repeat business through the years. I'm glad you guys had a good time during the reunion, and got to enjoy the pool and our brand new beds. We look forward to serving your family again in the future! Take care, Caleb A. Cox Director of Sales & Marketing

Dear ktotten65, Thanks very much for the great score. We really appreciate you staying with us while visiting your student! We do love being so close to WSU, but still just far enough away from the campus life to be able to provide that quiet, comfortable stay during a big, event weekend, like Mom's Weekend. I'm glad you enjoyed the full, hot breakfast, as well as the pool and hot tub. It sure is a nice way to relax while traveling, regardless of the time of year. We hope to see and serve you again in the future. Thanks for recommending us to others. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Cindy, Thank you very much for choosing to stay with us. We really appreciate your business! I love the fact you had such a great experience here at the Wheatland Inn, including a restful sleep. That is so important. I'm glad you enjoyed the new beds, as well as the full, hot breakfast in the morning. I'll pass along your kind words about our staff. They really are great in how they serve each guest. Thanks for the great recommendation. We hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Larry337, Thank you very much for the perfect score and kind words in your review. We really appreciate your business! It sounds like we did a good job of exceeding your expectations for service. Thank you for that feedback. Cleanliness and friendliness are the two main attributes we push at our hotel. I'm glad you felt so accommodated. Thanks for your glowing recommendation. We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear D5294MYkennethl, Thank you very much for your recent stay. We really appreciate your business! First, thanks for the kind remarks about our property and staff. We always aim to serve our guests in a friendly and helpful manner. Second, I'm sorry you felt you didn't receive adequate value for your stay. We keep our rates priced very competitively. In addition, we are also a dog-friendly hotel, but there is an additional cost for each dog, each night. While Colfax is a small, quiet, and safe community, our room rates are based off the amenities and service we provide (e.g., spacious rooms, full, hot breakfast included, heated, indoor pool & spa, complimentary Wi-Fi, 24-hr hot beverage bar, etc.). A great number of our guests find our hotel to be a great "bang-for-the-buck". We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear K376WZkenneths, "Best experience..." Wow, such kind words! Thank you for your stay. We really appreciate your business! We know how difficult traveling with two young children can be. Thanks for the kind words about the helpfulness of the staff. We do aim to make each guest's stay as comfortable as possible. Sometimes, even just a little help with someone in your situation can mean the world. We hope you'll stay with us again in the future. Have a Happy New Year! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 177alwinh, Thank you very much for the perfect score in your review. We really do appreciate your business! I'm glad you enjoyed our very clean facility and the full, hot breakfast. Our staff does a great job of maintaining and presenting a very clean property for our guests. Even with our remodel, we are still striving to provide as little disruption to the guests as possible. We're looking forward to the beautiful end result. Please do come back and stay with us when it's done! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 982genep, Thank you very much for the perfect-scoring review. We really appreciate having you stay with us while working on the dam! Your words about our hotel, and its location, are very kind. It is nice that we're close enough to the river/dam to have crew members stay with us often. A full, hot breakfast is always a good way to start a long day of work, too. We look forward to hosting you and the crew again in the future. Thanks for your repeat business. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jim, Thank you so very much for taking the time to give us your review. We really appreciate your business! We're honored that our service was high enough to meet your stringent standards for an "exceptionally good" comment. As you noted, our staff does an exceptional job of serving our guests. I'll pass along the glowing compliments you have to Melissa specifically. The two main items at which we focus and excel are cleanliness and friendliness. It sounds like you experienced just that. We hope you'll come and stay with us again, the next time you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Q8228BGjohns, First of all, thank you very much for staying with us. We appreciate your business! Second, I'm glad you enjoyed the full, hot breakfast, as well as our friendly staff. They really are wonderful. Lastly, I'm sorry you had some noisy neighbors that kept you up late. It's never fun to lose sleep. We do appreciate you staying with us, and hope you'll give us another chance the next time you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Shirley, Wow. What a kind and thoughtful review of your stay with us. We so appreciate your business! Your words are very gracious. Yes, we do love serving our guests to the best of our ability. We're by no means perfect, but we strive to provide each guest that hometown feeling and level of service. I'm glad you enjoyed our full, hot breakfast, including the Belgian-style waffles. I'm sorry to hear of the deaths in your family, but thankful you chose to stay with us nonetheless. We look forward to serving you again, hopefully for a better reason. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 146dannettea, Thank you very much for choosing to stay with us again. We truly appreciate your repeat business! Your recommendation is very kind, especially since you call yourself "picky". Yes, each Best Western is independently owned and operated. It's nice not being so "cookie-cutter". I'm glad you enjoyed our clean & friendly property. Thank you, also, for the feedback about the fitness room equipment. We look forward to serving you during your next visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear I8559CMjamesn, Thank you very much for the perfect score and kind words in your review. We really appreciate your business! We do love being so close to WSU without being in the midst of the craziness of campus. Thank you for complimenting our terrific staff. They do love happily serving our guests. I'm glad you enjoyed our full, hot breakfast. As to the item you left behind...you know, it happens quite often. We're happy to send back items which are forgotten. Glad you enjoyed your stay! Please do come again, whether for WSU events or not. Go Cougs! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear richpetri, We really appreciate you staying with us. Thanks very much for your input and the great score in your review. I'm glad you enjoyed your room. Thanks for the feedback about our breakfast and prices. As you may know, our prices vary everyday, based upon the demand for rooms. Our full, hot breakfast is often a favorite among our guests. We do appreciate your input though. We hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rodney, We really appreciated having you stay with us. Thank you for the perfect score and kind words about our staff and amenities. Your feedback is vital to us. So, it's great to hear that we met your expectations of service. Please do come and stay with us again. We look forward to serving you in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear joycea928, Thanks very much for staying with us recently, and thanks for the great score. We really appreciate the business! Perhaps during your next stay, we can earn a perfect score. Dogs... yes, we love dogs. We're happy to be a dog-friendly property! I'm glad you all enjoyed your stay here in Colfax. Thanks for the compliments about our wonderful staff. We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Gary, I'm really glad you had "a very nice stay". We really appreciate your business! As you experienced, we pride ourselves on being a very clean property. Our staff does a fantastic job in this regard. It sounds like you enjoyed our spacious, quiet, and well-appointed King suite. We look forward to having you come and stay with us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Justin, Thank you very much for your succinct, glowing review of your recent stay. We really appreciated having you! We really do have a great staff, as well as a lovely, full, hot breakfast each morning for our guests. Please come back again soon! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jcube4, We really appreciate you choosing to stay with us, and thanks for the perfect score! I'm glad you were pleasantly surprised upon arrival and check-in. We do pride ourselves on having a friendly, serving staff, who go out of their way to make each guest's stay a pleasant one. Thank you for that compliment, as well as the one about our hotel's amenities. Also, I appreciate your recommendation about the curtains. I'll forward that on. Your feedback is very important. Thanks again for choosing the Wheatland Inn. I'm glad you had a great weekend. We look forward to serving you again during your next visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear troybrost, Thank you very much for the kind words in your review. We really appreciate your business, as well as the great score! We do aim to provide that great "bang-for-the-buck" to each of our guests. We know that a full, hot breakfast goes a long way toward that. Many people love it! I'm glad you enjoyed our clean, spacious rooms. Our staff does a really great job presenting a very clean property, along with a friendly atmosphere. We hope to serve you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 677randallw, Wow...what a thorough and glowing review! We really appreciate the perfect score, as well as your business! Yes, we love being the epicenter of photography on the Palouse! I do appreciate all the thorough feedback in your review. We really look forward to having you back for some more photography. Make sure to take advantage of the lower rates and different scenery during the winter, too. The Palouse is just as beautiful, but takes on a whole different look and feel. Many photographers are starting to really enjoy that. Thanks again, Caleb A. Cox Director of Sales & Marketing

Dear 2harborcougs, I'm so glad you enjoyed your stay during a "Coug Weekend". We really appreciate having you! Your review is very gracious and your words very kind. Thank you for noting the cleanliness of our property and friendliness of our staff. Those are the two biggest things we focus on for our guests. Top those off with a delicious, full, hot breakfast, and we hope we've given our guests a real "bang-for-the-buck". I'm also glad you enjoyed the beds. They're brand new! We look forward to having you back for another football weekend, or any time! It was another great win...GO COUGS! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Lisa, Thank you very much for the great score. We really appreciate your recent stay with us while visiting WSU. Your repeat business over the years means a great deal to us! Your words about our property, staff, and amenities are very kind. I'm so glad you've taken the time to enjoy our fine, little town. We look forward to serving you again, anytime. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear dmtodd, Wow! What a kind, glowing review of your recent stay with us. We really appreciate your repeat business! The fact that you chose to stay with us over other, much closer, hotels means the world to us. Yours is exactly the type of repeat, satisfied guest we hope to earn. Thank you for the kind words about our terrific staff, property, and amenities. I'm glad you enjoyed the full, hot breakfast. It sounds like you really had another great stay, all in all! Please come again, anytime. We look forward to serving you in the future! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Nadine, Thank you very much for staying with us WSU's "Move-in". We know it can be a hectic time, with a lot of choices, so we really appreciate you choosing to stay at the Wheatland Inn! Your gracious words about our staff mean a great deal. They are terrific at serving each guest with friendliness and providing them a very clean place to take a load off during travels. We do love being so close to WSU, but still away from the craziness that can be associated with it. We do hope you'll come back many times over the coming years. We ARE Coug fans, and it's nice to host parents of Cougs, anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear E2172CGsuzannem, Thank you for taking the time to give your feedback about your stay. We really appreciate your business and the great score in your review! Your input is very valuable, and the kind words about our staff really mean a lot. I'm glad you enjoyed our full, hot breakfast. Value is a very key element we strive to provide. That "bang-for-the-buck" is critical for everyone. So, we appreciate the fact you found great value in your stay at the Wheatland Inn. Your recommendation means a lot to us. We look forward to seeing and serving you again in the future! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear J2294VAmichellep, Thanks very much for the perfect score and kind words in your review. We really appreciate your business! Our staff does a fantastic job providing a very clean property for guests to enjoy. I'm glad you also enjoyed our full, hot breakfast. Many guests love the fact that there are so many options from which to choose. We look forward to having you stay with us again for future visits to "Coug-land". We like being so close to Pullman for WSU events, but away from all the campus busy-ness. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear janet523, Thanks for staying with us during your recent photography trip to the Palouse. We love being the "epicenter of photography on the Palouse" and really appreciate your business! Your kind words about our staff, especially Ashley and LaDina, are very kind. As you noted, they are very good about serving each guest above and beyond what is normally expected. I'm glad you enjoyed our full, hot breakfast, which we have ready early in the mornings for those "crazy photographer hours"! Yours is the experience we aim to provide each guest...a clean, comfortable "home away from home", all at a great value. We hope you'll come and stay with us again and photography the gorgeous Palouse during one of the other seasons! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Scott, Thank you for taking the time to give us your feedback about your recent stay. First of all, we really appreciate your business! Second, thanks for the kind words about the staff and your room being the highlights of your stay. Lastly, I apologize about your experience with breakfast. People generally rave about our full, hot breakfast. So, I'm not sure what happened with yours that morning. I do hope you'll come and stay with us again. Thanks again for your stay! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 925lyndah, We really appreciate your recent stay with us! Thanks very much for the perfect score. Your comments about our great staff and property are very kind. I'm glad you enjoyed the lobby, rooms, and freshly-baked cookies in the evening. Who doesn't love that?! Please do come again, any time of year, busy or not. We look forward to serving you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rust-E-Junque, I'm very happy to hear that your recent stay with us was exactly what you expected it to be...free of problems, and of good value. That's what we aim to provide. Thanks for the business! Your kind words about our full, hot breakfast and high-speed Wi-Fi is just the kind of feedback we need. We hope you'll come and stay with us again, the next time you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear lwbholden, Thank you for your excellent "quality hotel in small town" review. We really appreciate your recent stay with us during the baseball tournament. I'm glad you found our location, amenities, and service to be so acceptable and appealing. Our staff does a great job maintaining and cleaning the property, as well as serving each guest in a helpful, friendly manner. Thanks very much for the recommendation for others to stay here. That means a tremendous amount to us all! We look forward to having you stay with us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Dennisrl, I'm really glad you so thoroughly enjoyed your room amenities and got a good, restful sleep. Thanks for the great score in your review. We sincerely appreciate your business! We do our best to give our guests the best "bang-for-the-buck" while they visit the Palouse. I do appreciate the feedback about breakfast. While a great number of people thoroughly enjoy our full, hot breakfast, I'm sorry your experience wasn't up to the standards you expected. Please do come and stay again. We look forward to serving you then. Sincerely, Caleb A. Cox Director of Sales & Marketing

Deary Y7620IMcharlesm, We really appreciate your recent stay with us! Thank you, also, for the perfect score and kind words in your review. It sounds like you had exactly the kind of experience we aim to provide for each guest. Our staff does a fantastic job of presenting a well-maintained, very clean, and comfortable property. Thanks for the feedback. Please come and join us again the next time you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Judy, Thank you for the great score in your review. We really appreciate your business! I'm glad you really enjoyed your time within the hotel, notably our heated, indoor pool, as well as the full, hot breakfast. Many people comment on those amenities as well! Thanks, also, for the feedback about your experience of Colfax. Even though it is a small town, it is a very nice town. There is a number of places to eat, but since we are smaller, the options are a bit more limited. I hope you'll give Colfax another chance to win your heart over. The beauty of the Palouse, friendliness of Colfax, along with plans for the future make it a great place to not only visit, but enjoy your time in retirement. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear AGreg, Thanks for your recent stay and the perfect score in your review. We really appreciate your business! I'm glad you enjoyed our full, hot breakfast. Your kind words about our friendly staff mean a lot. They do a great job presenting each guest a very clean, quiet, and safe place to rest while traveling. We love being the "epicenter of photography on the Palouse". We look forward to serving you again, hopefully soon! Sincerely, Caleb A. Cox Director of Sales & Marketing

Wow...just wow! What a gracious review of your recent stay with us. Your business is greatly appreciated! Your kind words mean the world to the entire staff, here at the Wheatland Inn. I'm so very happy that your experience was so "phenomenal". We do our best to serve each guest in such a manner. We're not perfect, but feedback such as yours is a great reminder of what our objective is. Our staff really is fantastic. As you noted, they do a great job of presenting a very clean property, and they strive to treat each guest as though they are friends and family. I'm glad you enjoyed the full, hot breakfast, as well as the freshly-baked cookies in the evening. Thank you again for the amazing review. We look forward to serving you again in the future! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear jaydeefoto, Thank you very much for the kind words and perfect score in your review. We really appreciate your recent stay! I'm very glad you enjoyed your stay while photographing the beautiful Palouse. We love being the "epicenter of Photography on the Palouse". As you noted, we're so conveniently located, that it greatly helps to capture those gorgeous sunrises and sunsets. Thanks, also, for the compliments to our very friendly and helpful staff. We really do appreciate your repeat business. We look forward to serving you again during your next stay. Make sure to come shoot the Palouse during some of our other, beautiful seasons, such as Fall and Winter, too! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 310lesterl, We really appreciate your recent stay with us. Thanks very much for the feedback. It is very helpful. I'm sorry that there was a problem with the Ethernet in your room. I'm glad you enjoyed our location. We do love being the "epicenter of photography on the Palouse". It's such a beautiful region! We hope you'll come and stay with us again the next time you're in the area. Thanks again for your business and feedback! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear M6071ZYJessicas, Thanks for the perfect score! We really appreciate your recent stay with us. I'm glad you had a nice, comfortable stay. Yes, Colfax is a small, beautiful community, but it's nice to have such a nice hotel, as the Best Western Wheatland Inn. We hope you'll stay with us again, the next time you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Roy886, Thank you for the perfect score in your review. We really appreciate your repeat business! As they say, "Location, location, location!" We love being the epicenter of photography on the Palouse. Thank you for the kind words about our "consistently providing clean, tidy, comfortable rooms and facilities...". Your repeat business and satisfaction mean a great deal to us all. We look forward to the next time you join us for more gorgeous photography of the Palouse region! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear ballhawg, Thanks very much for the "sweet" review of your recent stay with us. We really appreciate the perfect score and your business! As you noted, we love being the "epicenter of Photography on the Palouse". It's such a gorgeous region year-round. Beauty abounds if you're ready for those sunrise and sunset shots! I'm glad you enjoyed our clean, spacious, and comfortable rooms. I also appreciate your feedback about the dining options, here in Colfax. There is a number of places to eat, but yes, we are a bit more limited, being a small town. We hope you'll come visit us again while shooting the Palouse in the other beautiful seasons. Thanks again for your stay. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Lindajean19, I'm glad you had such an enjoyable stay with us while photographing the Palouse. We really appreciate your business and the perfect score in your review! We love being the "epicenter of photography on the Palouse", and as you experienced, we try to go that "extra mile" to cater to the crazy hours you photographers keep! Thanks again for the kind words. We hope you'll stay with us again and shoot the Palouse during the other beautiful seasons. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Debbie, Thank you very much for "staying at Wheatland". We really appreciate your business! I'm glad you so thoroughly enjoyed your stay, including our location and hotel amenities. We love being in the middle of the beautiful Palouse region. Thanks for the compliments on our full, hot breakfast and complimentary Wi-Fi. We hope you'll stay with us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear jefflZ7508JO, I really appreciate the perfect score and kind words in your review. Thanks very much for your business! As you experienced, the Palouse is world-renowned for it's beauty for photography. We love hosting the many talented photographers. I'm glad you got to enjoy our numerous amenities, including round-the-clock coffee/tea, freshly-baked cookies each evening, as well as our friendly staff. We do our best to be flexible with the crazy hours you photographers hold...up early, up late. We do love being the "epicenter of photography on the Palouse" though. Please come back for the other seasons, which are equally beautiful, in their own way. We look forward to serving you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear davesB4085WQ, Thanks for the great score. We really appreciate your business! I'm very glad you appreciated the "big-town services" from our hotel. We do have a terrific staff, and they are great in presenting each guest a very clean room, a safe and well-maintained property, and friendly service. Our full, hot breakfast is a big hit with our guests. Lots of options, both hot and cold, all on a rotating menu! We hope you'll come and stay with us again, anytime you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear goldies3, Thank you for taking the time to give us your feedback. It is very important to us. We really appreciate your business and the perfect score in your review! I'm glad you found us on your way to Cd'A and think so highly of our staff and property. Thank you for complimenting our friendly staff. They do love serving each guest with a smile. Here at the Wheatland Inn, we do love having our "own special charm". Hometown service, freshly-baked cookies each evening, very clean rooms, and a full, hot breakfast are here for each guest. We look forward to serving you again, anytime you're in the area! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Judy, Thank you so very much for the perfect score and kind words in your review. We really do appreciate you staying with us during Jack's photo tour. He's a great group leader. The words in your review are extremely kind, and are a real blessing to the entire staff here at the Wheatland Inn. As you noted, they do a fabulous job of serving each guest whole-heartedly as they present a clean, safe property. I'm glad you enjoyed the early breakfast, which is nice for the crazy hours you photographers keep! "They could outclass many of the other hotels..." Man, we can't ask for nicer compliment than that. Please do come and stay again, and take in some of the other beautiful seasons. The Palouse can really put on quite a "show" for photographers! Thanks again. Take care, Caleb A. Cox Director of Sales & Marketing

Dear Camerateer, Thank you very much for the great score. We really appreciate your recent stay with us! I'm glad you found the amenities and location of our hotel so agreeable. We love being the "epicenter of photography on the Palouse". Thanks for the kind words about our terrific staff. They do a great job, indeed. We hope to see you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Robert, Thanks very much for the perfect score in your review. We really appreciate your business and kind words about your experience while staying with us. I'm glad you got some good sleep and enjoyed your clean, spacious room. Like you, many people really love our full, hot breakfast. There's something for everyone, including the tasty waffles! Thanks again for your kind words. Your feedback is very important. We look forward to you staying with us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 80michealm, We really appreciate your recent stay with us! Thanks for the perfect score in your review. I'm glad you enjoyed our clean, spacious rooms, as well as the full, hot breakfast we serve each morning. Thanks also, for the kind words about our friendly staff and well-maintained property. The entire staff here does a fantastic job presenting a comfortable, safe place to rest your head while you travel, and serves each guest in a helpful, friendly manner. We look forward to your return visit anytime you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear David, Thank you so much for the perfect score and kind words in your wonderful review. We really appreciate your business! Your kind words about our staff mean a great deal. They really are amazing about serving guests in a friendly and welcoming manner. As you noted, this is a fabulous location for folks visiting the gorgeous Palouse region. We love being right in the center of it all! Please do come again. We look forward to serving you. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Linda, Thank you very much for the perfect score and gracious words in your review. We really appreciate your business! We love being the "epicenter of photography on the Palouse"! You're right, it truly is a gorgeous region. It's why people come from all over the world to see and photograph it. I'm glad you enjoyed the abundant amenities of our property, including the pool, workout room, and guest rooms. Like you, many of our guest really enjoy the full, hot breakfast we offer each morning. Please do come and stay with us again. Make sure to enjoy the other beautiful seasons. The Palouse is just as fabulous and dramatic in the harvest season, and even through winter! Thanks again for your kind words. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rebecca, Thank you very much for taking the time to review your recent stay. We really appreciate your business, as well as the perfect score! I'm very glad you had such an enjoyable stay. Thanks for noting our clean, spacious rooms, and numerous options with the full, hot breakfast. I especially appreciate the kind words about our friendly staff. They really do a great job of serving each guest happily. Thanks for the recommendation. We look forward to having you back! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear loganp961, Thank you so much for the great score in your review. We really appreciate your recent stay with us! Your kind words about our facility and staff mean a great deal. I'm glad you enjoyed our full, hot breakfast, as well as our fitness room and pool & spa area. It's really nice to be able to just unwind and relax when you're on the road. As you noted, the Palouse is a great and beautiful region for all kinds of outdoor activities. We're very honored that you consider the Wheatland Inn to be "the best hotel in the area"! We look forward to serving you again, anytime you need a "home away from home". Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tim98166, Thanks very much for the perfect score. We really appreciate your business! I'm very glad you were able to get both rooms you needed for one of our event weekends. Thank you for the kind words about our staff. They are truly wonderful in the service of our guests, and, as you experienced, great about presenting a very clean property, both inside and out. We hope you'll come and stay with us again in the future, whether for an event weekend or not. Thanks again for your important feedback! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear W6099VDmichaelk, Thank you very much for the perfect score in your review. We really appreciate you staying with us! Thanks also for the kind words about our property. Our staff really is friendly and terrific at serving our guests. As you experienced, they do a wonderful job in presenting a VERY clean room. I'm glad you enjoyed your stay. Please do come again. We look forward to serving you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear billn856, Thanks for the perfect score in your review. We really appreciate your business! Your kind words about our property, staff, amenities, and breakfast mean a great deal to us all. It sounds like you got to experience much of what we offer. We hope you'll come stay with us again anytime you're in the area. We look forward to being your "home away from home". Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 5ptelk, Thank you for the great score in your review of your first stay with us. We really appreciate you choosing the Wheatland Inn! I'm so glad you got to experience our terrific, friendly staff, including Lisa. They do a great job serving guests. Thanks the compliments about the spa suite. It is a great way to relax after a day of traveling, just as you mentioned. Freshly-baked cookies, a spa suite, and a friendly, serving staff...sounds like you had a great experience here at the Wheatland Inn. Your kind words mean a lot. Please do come visit us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear angus18806, We really appreciate your recent stay with us. Thanks for taking the time to give us your feedback. It is very important to us. First of all, thank you complimenting our friendly staff. They are quite terrific in serving our guests. On the topic of dining choices here in Colfax, yes, being a small town, we have fewer restaurant choices than a larger city. It is something we (as a city) continue to work on. Regarding the "mix-up with hotel rate", I apologize if this situation caused some frustration. Guests need to let us know at check-in, or at the very latest check-out, that they are a member of a discount program and would like to receive the appropriate discount. We are proud to honor a number of discount membership programs. The rate is easily changed within our system when a guest is still in-house. Requesting a discount more than a week after check-out simply isn't a reasonable expectation for a business to make. I'm sorry if this misunderstanding would cause us to lose you as a valued guest. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear bfnorthidaho, Thank you very much for the great score and feedback in your review. We really appreciate your business! Thanks for the compliments about our hotel. As you noted, our staff does a fine job of presenting a clean, quiet, and well-maintained property. I'm glad you enjoyed our full, hot breakfast. I apologize for the mix-up regarding your requested wake-up call. We sincerely apologize for the inconvenience this caused you. We have addressed the situation. Again, we're very sorry. We hope you'll stay with us again and give us a second chance to show you the full level of service we provide. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear "bestofthesouthms", Thank you so much for the kind words and perfect score in your review. We really appreciate your business! You folks were just a real delight to have as guests here. Thank you for complimenting our fine staff on their service. They do a really good job. I'm glad you enjoyed the freshly-baked cookies each evening. We think they really add that little "something extra" for guests during their travels. It sounds like you really got a chance to take in and experience the various amenities our hotel has to offer. Your positive experience is just what we strive to provide. I'm glad we measured up to your expectations. It was a pleasure to serve you! Please do give us a chance to serve you again when you're next in town! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Kernowifekernowife, Thank you for such a wonderful review, with a perfect score. We really appreciate your recent stay with us! Your kind words really just nailed pretty much every aspect of our operation, and what we strive to provide each of our guests..."Clean and comfortable, great amenities, convenient location, and the best staff ever!" Man, what else could we ask for in a review?! Our staff really is terrific and caring of each of our guests. Your kind words mean a lot to all of us here at the Wheatland Inn! Thanks again. Please visit us again in the future. We look forward to serving you anytime you stay with us! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear TonyaB6, Thank you for your recent stay. We really appreciate your business! It sounds like the Best Western app was helpful tool to book your room. I'm glad your travel was made easier by your stay here at the Wheatland Inn. We always hope to be that "home away from home" for travelers. Thanks for the compliments about your room being clean and comfortable. That's what people want, and our staff does a terrific job providing exactly that. I'm glad you enjoyed our full, hot breakfast, too. Please do come back and stay with us again, anytime you're in the area and need a place to rest your head. We look forward to serving you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Carmen, Thanks very much for the perfect score in your review and your recent stay. We really appreciate your repeat business! Your kind words about our great staff are well-received. They do a great job of presenting very clean rooms and being friendly and serving to our guests. I'm glad you enjoy the freshly-baked cookies. It does add that "something extra & welcoming" to a stay for folks on the road. Thanks for staying with us again. We look forward to having you back, anytime you're in the area! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 39deanb, Thank you very much for the perfect score in your review. We really appreciate your business! I'm glad you got to enjoy the beautiful Palouse area while here for photography. It certainly is a gorgeous region. We have photographers come from all over the world and stay with us while they shoot the Palouse. Thanks for the kind words about our great staff. They really are terrific about serving our guests. I'm so glad you enjoyed your stay here. Thank you for the great recommendation for everyone else. We look forward to having you stay again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Laura, Thank you very much for your recent stay and the perfect score in your review. We really appreciate your business! What a win for Dad's Weekend! Glad you got to enjoy it. People love staying here because we are still close enough to WSU, but without all the campus "hubbub", and our prices are much more competitive. I'm so glad you liked the rooms. Thanks very much for the compliment to our tremendous staff. They are great, indeed! We look forward to having you stay again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Ashley, We really appreciate your business and taking the time to fill out a review of your stay. Thanks for the perfect score! I'm glad you found your stay so "verry nice". Thanks for the kind words about our amazing staff. They do a tremendous job serving each of our guests. Thanks for the recommendation for other travelers as well. It all means a great deal to us. We look forward to your visiting us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jan, Thank you so very much for the perfect score and kind words in your review. We appreciate your business! Thank you for complimenting our facility. Our great staff does a wonderful job keeping it very clean, well-maintained, and welcoming to our guests. Like you, many people enjoy the full, hot breakfast we serve each morning. I'm glad you got to enjoy Colfax and the surrounding area while touring the historic sites. There is certainly a wealth of rich history here on the Palouse. The Lewis and Clark Trail is a great piece of that history. Please do come again and continue your exploration. We look forward to serving you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rodney, Thank you for staying with us again during hunting season. We truly appreciate your repeat business! Your kind words about our great staff and amenities mean a great deal. I'm glad you enjoyed the full, hot breakfast, and fresh-baked cookies we serve each evening. Hopefully, you were able to fill your tag this season. It is nice that we have a guest laundry room on-site for anyone who needs to do some of their laundry. Thanks again for your stay. We look forward to having you again in the future! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear jlwetfly, Thank you so very much for the kind words and perfect score in your review. We really appreciate your business! "Best on the Palouse"...we aim to serve our guests and provide the best bang-for-the-buck lodging experience. I'm pleased you got to experience that while fishing and hiking the area. We do love being so centrally located. Thank you for the compliments to our terrific staff. Yes, dining is a bit limited as we are a smaller town, but there are good places to eat from the options we have. A full, hot breakfast is included each morning, but I'm glad you got to enjoy the Top Notch Café. It sounds like you experienced some of the many reasons why people find our hotel so popular. Colfax is a great, quiet town. The Palouse is a beautiful & bountiful land, and we're honored to be able to serve those who visit and have lodging needs. We hope you'll come again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Susan, Thank you for your recent stay and review. We do appreciate your business and the important feedback. I'm sorry your experience was just "average". We strive to provide each guest a great value for what they pay. Regarding price...yes, we do charge more for event weekends, such as Cougar home football games. It's simply a matter of supply & demand. However, we do set our room rates with a VERY competitive price. Regarding the smell/maintenance...I'm sorry the smell of paint was bothersome during your stay. In efforts to keep our property as well-maintained as we do, we must do regular up-keep. This sometimes includes painting. We try to limit the exposure where possible, but because we are a popular hotel, it is sometimes difficult. We often sell out during the middle of the week, too. I do apologize for the inconvenience though. On the positive side, I'm glad you enjoyed the full, hot breakfast we provide in the mornings. Many people love it! We do hope you'll come and stay with us again, perhaps on a non-event night, where the prices are lower. Thank you again for your stay. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jerome, I'm so glad you had an "excellent experience" during your recent stay with us. Thank you so much for your business! The perfect score and kind words in your review are a blessing to us all. Yes, we love having the many motorcycle riders who stay with us. We do offer each one a new, soft cloth to wipe down their bikes. Fresh-baked cookies served in the lobby every evening...who doesn't love that!? Glad your experience was a pleasant one. Please come again, and bring some friends! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear tonyandlynndi, We really appreciate your business. Thank you for the great score in your review! I'm glad you found us to be that "great choice" while you were sight-seeing in the Palouse. Yes, people love the fact that we are so centrally located to so many beautiful, natural attractions. Colfax is indeed a great town. We do hope you'll come and stay again. Thanks again for the great review and kind words. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rick, What a great review! Thanks so much for your kind words. We appreciate your staying with us! Colfax is a great town, and the Palouse is a very beautiful region to explore. I'm glad you got to experience some of that. Thank you for complimenting our great staff. They do a wonderful job in presenting our guests with a very clean, comfortable, quiet place to be "home away from home". Like you, many people love our full, hot breakfast each morning. Please do come and visit us again, anytime, and bring a bunch of friends. Nothing like having a great riding tour through some great terrain. We get a number of riding/driving enthusiasts who stay with us for that very reason! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jerry, Thank you for your recent stay. We really appreciate it!. The perfect score and kind words in your review are a real blessing to us all. I'm glad you found the staff so friendly and helpful, and our amenities so pleasing. So many people truly enjoy our full, hot breakfast...and who doesn't love fresh-baked cookies?! Again, thanks for the recommendation and great review. We hope you'll stay with us again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Clarissa and Ed, Wow! Where do I begin? Thank you, first of all, for your stay with us during the fair. We really appreciate your business! The review of our your stay, and our property, is amazing, and your words are very kind. Thank you for complimenting our amazing staff. They are truly great in serving each guest in a friendly and helpful manner. The fact you found us "above and beyond" any other hotel staff is quite remarkable! We aim to please. I'm glad you, like so many others, enjoyed the full, hot breakfast we serve each morning. It just sounds like you, and the whole family, really enjoyed the accommodations on your trip. That's what we love hearing! Again, thank you so much for your gracious words. They mean a lot to us all, here at the Wheatland Inn. We look forward to having you back again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Nash, Thank you for your recent stay. We really appreciate your business and the great score in your review! "...makes me a believer again." Wow, what a great compliment! I'm so happy that you found the Wheatland Inn of such caliber as to restore your faith. Your words are truly gracious and we appreciate them. Thank you for mentioning the full, hot breakfast we provide each guest every morning. People really do love getting a great start to the day, and not having to go out and spend extra money to do so. I'm glad you enjoyed your visit to Colfax. It's a small, but great and friendly town for visitors. We hope you'll come and stay with us again, or even try some of our sister properties. Thanks again for your stay and kind words. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Antho204, Thank you so much for the perfect score in your kind review. We really appreciate your business! Your kind words about our excellent staff mean a great deal. They truly are terrific in serving each guest with friendliness. Like you, so many of our guests appreciate the cleanliness and great value our property provides. Again, it's our wonderful staff. As you noted, we do not have an elevator, so when you stay with us again, please make sure to request a ground floor, if that suits you best. Everyone likes different accommodations. We look forward to your return visit. Thanks again for your stay and the great recommendation to others about our hotel! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Susan, Thank you so much for the great score in your review. We really appreciate your visit/stay with us! I'm glad you enjoyed your stay and found our hotel to be "nice, clean, and 'soooo comfy'!" Thank you also for the kind word about our staff. Sorry for any inconvenience in the delay. We're usually right on top of serving our guests. We look forward to your return visit, hopefully soon! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Tyler, What a fantastic review! Thank you so much for your kind words. They are a real blessing to the staff here. We really appreciate your business! As you experienced, our staff does a tremendous job serving each guest as we'd like to be treated. Little things, like taking care of a package shipped here, really make the difference. I'm glad you loved the full, hot breakfast options we offer. It is often complimented. A clean, comfortable, affordable property, with great service...this is exactly what we aim for with each guest. Please do come again, anytime, football weekend or not! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Heather, Thank you for the very kind words and perfect score in your review. We really appreciate your business! We know how important it is to find a clean, comfortable place to rest while traveling. As you noted, one of the "extras" we do for our motorcyclists is offer each rider a new, soft rag for their bike. I'm glad you liked that small touch, as well as our other amenities, including our clean rooms and full, hot breakfast. I hope you'll stay with us again the next time you come through the Palouse. Again, thanks for the kind words about our staff and hotel. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear BucketOn, Thanks for your recent stay with us. We really appreciate your business! I'm glad you found us the "great place to explore the Palouse". It really is. We love being so centrally-located. Thank you for the compliment to our "super friendly staff". They do a great job serving our guests. Also like you, many of our guests comment on our spacious and very clean rooms. I apologize for the inconvenience of your internet and air conditioner going out during the night. We have addressed the issue. With regard to pillow comfort, first of all, thanks for letting us know. For your future stays with us, if you do have a type of pillow preference, please contact us ahead of time and we will try to accommodate your request. Again, thank you for the great score and kind words of your review. They mean a great deal to us. We certainly look forward to having you back again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Donna, I really appreciate the perfect score and your kind review. Thanks very much for your business! Your kind words really mean a lot to all of the staff here. "Efficient, friendly...(good) service, and clean...that pretty much sums up what we strive to provide each guest. I'm glad your stay was very satisfactory, and that you'd would choose to stay with us again. Please do so, anytime. We look forward to serving you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Philippe, Thank you for the feedback in the review of your recent stay with us. We really do appreciate your business and input. First of all, I appreciate your complimenting our hotel, especially its cleanliness and friendliness. Colfax is a great farming community and we're proud to offer travelers a classic, hometown experience. As to your let-downs, I'll just apologize that a couple of things were not up to your expectations. The full, hot breakfast we provide each morning is among the most complimented items we get from our guests. As to the price concern, again, I'm sorry you didn't feel you got value for your money. The summer time is our busy season and prices naturally increase a bit, but we still price our rooms extremely competitive for the area. One of our biggest goals for each guest is to provide them a very clean, quiet, and safe place to stay, AND give them the best "bang for the buck" in the area. I'm sorry you feel we let you down in this regard. I do hope you'll consider giving us another chance to earn your business and provide a better lodging experience in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear StanMc284, Thanks for staying with us during your recent family visit. We appreciate the business. Thank you also for the kind words and perfect score in your review! It is nice having the Rosauers grocery store across the street, as you experienced. Strawberries on your waffles and a friendly staff...sounds like a pretty good combination! Please visit us again, anytime. We'll have things ready for you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Gina, Thank you for staying with us during your recent "puppy trip". Congrats on the new addition! I'm so glad you found our hotel to be so welcoming and hospitable. Thanks for the kind words about the staff and property. We have a great staff, and they do a fantastic job presenting a very clean and comfortable "home away from home". You are so welcome for the hospitality. Please come again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Randal, Thanks your recent stay with us. We appreciate your business. I'm glad you had a pleasant, welcoming experience upon your arrival. We do offer our motorcycle-riding guests a soft cloth to wipe down and care for their bikes. Please come again, anytime. Thanks again for your visit. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear amymeredith74, Wow! What a wonderful review. Thank you for your kind words. They mean a lot. I appreciate your complimenting our terrific staff. I'm glad you were so pleased with them, the property, the cleanliness, and the breakfast. It sounds like you got to experience what we strive to provide each guest. Again, I really appreciate your gracious words. Please come and stay with us again! We look forward to seeing you again. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Bill, Thank you for stopping in and staying with us during your trip through the Palouse. We really appreciate the business. We have many riders that stay with us as they're passing through. The beautiful scenery and open, winding roads are a big attraction for bikers of all kinds. Thanks for the compliment about the appearance of our property. Our staff does a terrific job maintaining and keeping a clean facility for our guests. I'm glad you got a good rest and shower. Those long hours on the open road can be wearisome. We appreciate your visit and the great review. Please come again, anytime. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rust-E-Junque (love the name!), Thank you for your recent stay. We really appreciate your business! Perfect score in your review...thanks! I appreciate your important feedback about your visit here at the Wheatland Inn. First of all, I'm sorry your internet connection was so slow. I know how frustrating that can be. We do have this concern every once in a while. We know important good Wi-Fi is to have. Unfortunately, we are limited by the local service providers we use, especially during peak usage times. It is something we constantly monitor. Outside of that, I'm glad you enjoyed our early, full, hot breakfast. Yes, we do use real dishes. We try to provide a genuine "home away from home" experience for our guests, as much as possible. Thank you again for your feedback and visit. Please come and visit us again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Alice, We really appreciate your visit, the great score in your review, and your kind words! We strive to provide a clean, quiet, and comfortable place for travelers to rest. As we are the "epicenter of photography on the Palouse", many photographers, from all over the world, visit this beautiful region and stay with us. The photography hotspots map is very sought after. Colfax is a small, rural town with a great history and heritage. As you noted, we don't have some of the services of a big city, but there are many charming stores and eating establishments. Thanks again for your visit. Please come again, anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear J Keith D, Thanks very much for your recent stay during your photographic trip. We really appreciate your business! We love being the "epicenter of photography on the Palouse". I'm glad you found our accommodations up to your expectations and that your trip was enjoyable. Thank you for complimenting our wonderful staff and the amenities here at the Wheatland Inn. Many people love and comment on our full, hot breakfast. We have it ready early in the morning, which our photographers especially love. We know how important it is to capture the light during the best times of the day. With regard to your "map experience"… First of all, I apologize that this encounter took away from the enjoyment of your trip, if even a bit. Our staff does intend to serve each guest in a helpful and pleasant manner. In looking into this matter, I think the whole issue arose out of an unfortunate misunderstanding. In the past, because of the high demand for those “photography hotspots” maps, and their limited supply, we've had to be a bit careful in how many we hand out. We just want to make sure that everyone who requests one has the opportunity to get one. I apologize the interaction over this was unpleasant. I agree with you that it's just a “small piece of printed paper”, but that really wasn't the issue. It was merely a supply/demand thing, and it could've been handled better. That being said, thank you again for your visit, the great score in your review, and your honest recommendation. Please come again. We look forward to having you back at different times of the year. The Palouse is “photo-worthy” year-round. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear richardmT1170BM, Thanks for your recent stay. We appreciate your business and the perfect score in your review! I'm glad we were able to accommodate you on your motorcycle trip through the area. Yes, Colfax is a small, agricultural town, and it's definitely a quieter environment than a big city. That's why many people love staying with us. I'm glad you enjoyed your meal at Sol Vallarta. Many people enjoy the food there. We hope you visit us again and enjoy more of the area! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Sas B, I just can't thank you enough for your gracious review and great score. We really appreciate your business! It's great to hear you had such an enjoyable stay and experience here at the Wheatland Inn. Thank you for complimenting our tremendous staff on their professionalism and helpfulness. As you noted, they do a wonderful job presenting each guest with a very clean hotel, inside and out, to call their "home away from home". Many others, like yourself, enjoy our full, hot breakfast. There's a great selection for any type of appetite. The fresh-baked cookies we serve each evening in our lobby are that nice, "homey" touch! We aim to provide what you experienced, a great value for a pleasant stay. Thanks very much again! Please join us again, anytime. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Patrick, I really appreciate your kind review and the perfect score! Thank you for your recent stay. It's great you got to experience the professionalism and service of our wonderful staff. They work very diligently to serve each guest who stays with us. I'm glad your experience here at the Wheatland Inn was an enjoyable one. Your recommendation of our hotel means a great deal. Please do come again, anytime. We look forward to your return visit! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Bobbie12341, I really appreciate the great score and your kind review. Thank you for complimenting the staff on how they served you in a friendly and helpful manner, and for mentioning the great work they do in offering a very clean place to lay your head. A memorial service is sometimes a heavy burden on the heart. Hopefully, we were able to lighten the load just a bit. I'm glad you found your stay to your liking, including the full, hot breakfast. Please do come visit us again. We really appreciate your business! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Balvant P, Thank you for the wonderful review and great score. We really appreciate your recent stay with us! We are the "epicenter of photography on the Palouse", and we love it! A number of photo tour groups and workshops, from all over the world, visit the Palouse and stay with us. We do our best to offer a great "base location" to visit the many beautiful area attractions that photographers love. Our goal while doing so, is to provide the best "bang for the buck" in the area. As you mentioned, it's a "little price" for our relatively new facility. Please do come again, during all four seasons. It's very beautiful on the Palouse year-round! We look forward to having you again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 2073nitty, Thanks for the great score and your kind review! We really appreciate your business. As you experienced, we are the "epicenter of photography on the Palouse". We love being in them middle of all this wonderful, grand beauty. I'm glad your stay here at the Wheatland Inn lived up to your expectations of Best Western. Our staff does a tremendous job of presenting a very clean place to rest your head, all with a friendly, helpful demeanor. Thanks for also mentioning the free, full, hot breakfast. A lot of people really enjoy it. It's one less thing you have to go out and spend money on. As you wrote, it's "a good deal for the money". That's what we strive to provide. Thank you also for the feedback about restaurant options in Colfax. As a small community, it's sometimes difficult to offer a good selection of dining establishments. It is something we hear about regularly and are working towards adding more. As you mentioned, there are a number of options here in town, and more in Pullman, a short drive away. Thank you again, so very much, for your stay and kind review. Please come again anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear baba410, Thanks for your recent stay. We really appreciate your business! Thanks for the perfect score, and for your complimentary words about our staff and facility. They do a great job to provide each guest a comfy place to rest while traveling. I'm glad you liked the full, hot breakfast. Many people love it. It sounds like you got to experience a number of places here in Colfax. It's a great, little town. Please come back again and stay, anytime! Thanks again. Sincerely, Caleb A. Cox Director of Sales

Dear Elaine, Thank you for your recent stay with us while photographing the picturesque Palouse region. We appreciate your business! It's nice to have a Best Western hotel in a small town, such as Colfax. Like you mentioned, "It's always a good idea - you know what you're getting." Very true. Thank you for complimenting our staff and facilities. Our does a terrific job presenting a clean property, with easy, complimentary parking, and service with a smile. Colfax is a very nice, welcoming town, with hometown service and charming shops. I'm glad you liked the very popular Mexican restaurant, Sol Vallarta. We look forward to having you back, anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear James, Thank you so very much for your kind review and the perfect score! We really appreciate your continued, repeat business. I'm glad you loved our breakfast menu. Thanks, also, for complimenting our wonderful staff. They do a great job in serving our guests in a friendly, helpful manner. We know there are many fine properties to choose from in this area. It means a great deal to us that you continually choose to stay at the Wheatland Inn! We look forward to having you back again, anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Roberta, Thank you so much for your recent stay and the perfect score in your review! We love being the "epicenter of photography on the Palouse". It is a great blessing to be surrounded by so much natural beauty. I'm glad you had a great trip with Rocky Mountain School of Photography. You all were a great group to have. We look forward to having you all back many times going forward. Thanks for the kind words about the cleanliness of our hotel and friendliness of our staff. They go out of their way to serve each guest in a friendly and assisting manner. Please do come again for harvest. You've seen the fantastic spring colors, with the deep greens, blues, and browns...in harvest you'll get to see all of that turn into the literal "Amber Waves of Grain". As far as the eye can see, you'll capture the golden fields and the hard work necessary to bring all of that grain to the world market. It's quite a site to see. The sunsets are wonderful! Harvest runs from late July through August. Just pick a weekend, but please don't delay, it's still a busy time of year! We really look forward to having you stay with us again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Jennifer, Wow! "Friendliest Staff Ever"...I so very much appreciate all of the kinds words of your review, beginning with the title. Thank you for your recent visit/stay with us. Like many others right now, I know you were here for photography. As we are the "epicenter of photography on the Palouse". I'm glad you found the recommendation and tried us out. Thank you for complimenting our friendly staff and amenities, including the breakfast and Wi-Fi. Our amazing staff does a tremendous job providing a clean, quiet place to rest while traveling. It sounds like you experienced everything we strive to provide. As you also found, our numerous photographers love the "photography hot spots" map. The Palouse is a gorgeous place to shoot, but there are so many things to see, it's very helpful to have most of the favorite places already mapped out for visitors. Your kind words and perfect score are a real blessing to all of us here at the Wheatland Inn. Please do come again...all four seasons are wonderful for photography! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Michael B, Thank you so very much for your recent stay with us. We sincerely appreciate your business! Thank you also for the wonderful review and perfect score! It sounds like you had a good trip for photography. As you mentioned, many photography groups stay with us. We are the "epicenter of photography on the Palouse". Being centrally located in this gorgeous region is beneficial for the many photographers from all over the world who stay with us. Thanks for complimenting our "exceptionally friendly staff", as well as our complimentary, full, hot breakfast. We do our best to be a welcome and restful, "home away from home". Again, thank you for your kind words. They are a blessing to us all. We hope you'll come and stay with us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear jcoppes, Thanks very much for the great score in your review! We appreciate your business. I also appreciate your complimenting the staff and amenities of our hotel. Our staff does an excellent job of providing a "spotless" place to rest your head while traveling. I'm glad you found the staff helpful and breakfast and meeting room to your liking. We hope you'll visit us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear MAS9024, Thank you very much for the perfect score in your review! You've experienced just what we strive to offer every guest here at the Best Western Wheatland Inn. Thank you for complimenting our friendly staff. They all work very hard to be welcoming, but also helpful while you stay. I'm very happy you found the grounds, amenities, breakfast, and pricing to your liking. It sounds like you got a very good value for your money! As you mentioned, this is a great "base" for the numerous photographers, from all over the world, who come to photograph the Palouse area. We ARE the epicenter of photography here! Like you said, the colors are amazing. We hope you'll visit us again for the other seasons as well. All four seasons are spectacular for photography here! Thank you again, very much, for your business! We look forward to serving you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Cherie C, Thank you for the great score in your review, as well as the valuable feedback. I'm glad you found our hotel to be nice for your stay. You noted the comfort of the pillows wasn't to your liking. I'm sorry for that, and wish you'd stayed just a bit later as we've begun changing out the pillows for all of our rooms. Regarding your dinner experience with some of the local restaurants, your feedback is very important. We've had many discussions in our town about the need of a full-service, family restaurant with more favorable hours. Being a small town, this is sometimes the drawback. We appreciate your business and hope you'll visit us again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Ewaizel, "Simply perfect". I love it! Thank you so kindly for your perfect score and review. We appreciate your business. I'm very happy you found our hotel to be so relaxing and friendly. Our staff does a tremendous job to ensure everyone experiences a clean property, with amenities and a breakfast that serve as that "home away from home". Your kind words are a blessing to us all. As you mentioned, we are the perfect hub for photography on the Palouse. I'm glad you enjoyed your trip and stay with us. Please do come again! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Wongt1, Thank you again for allowing us to play a small part in helping your family celebrate the life of Granny. I'm glad we were able to be here for the family. Thanks for taking the time to submit the review of your stay. We really appreciate the perfect score! Your gracious words complimenting our staff mean a great deal. We are always here to serve our guests. I'm glad we were able to accommodate your family through the use of our breakfast area. Thank you also for going the step and cleaning up after yourselves. Little gestures like that are mutually beneficial. We hope you'll consider staying with us again if there's ever a need, whether group or individual. Thank you again, kindly, for your business. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear 203karen, I really appreciate you taking the time to review your recent stay with us. Thanks, first of all, for your business, and for the perfect score! I'm glad you found the staff so helpful in assisting you while you toured the Palouse area. They are very diligent in being friendly and helpful to every guest who stays with us. Hopefully, you'll come visit the area and stay with us again! Thanks again for your recommendation and great review. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Rainier72, Wow! Thank you, first of all, for the perfect score. Where do I begin? What a wonderful, thoughtful gift your words are! I sincerely appreciate the glowing, in-depth review of your recent stay. Thank you for your business. We truly appreciate the fact you chose to stay with us during your trip to the Palouse. I am so thankful that you found our hotel to be so welcoming, friendly, and equipped with the numerous amenities you mentioned. Thanks for complimenting the staff and the diligent work they perform each day to provide each guest a top-tier hotel experience. Your recommending us to everyone means a great deal! Again, we appreciate your business and your amazing review. Your heartfelt words are truly a blessing to us all. We look forward to having you again in the future. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Ronald, I really appreciate you taking the time to give us your feedback. Thanks for an amazing review! We are grateful for your business and recent stay. I'm glad you found, like many do, our hotel accommodations to be so reasonably priced. Thanks also for complimenting our quiet and clean amenities. Our staff works very hard to provide each guest a "home away from home", and those are two of the biggest points on which we focus. As you also mentioned, a hearty, hot breakfast is one of the many services we provide each guest. I'm glad you liked it. Again, thank you so kindly for the great review and recommendation of our hotel. We look forward to having you return, whenever that might be! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Alex, Thank you for your recent stay with us. We really appreciate your business! Thanks also for your complimentary words about hotel and staff. I'm glad you found our breakfast and check-out times helpful, as well as the crib for your baby. All in all, it sounds like you had a very enjoyable stay, which is what we strive to provide. Please come again, anytime. We love being your home-away-from home! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Ronna, Thanks for staying with us over WSU Mom's weekend. We appreciate your business! It's a delight to receive your warm, heartfelt words of appreciation of our hotel and staff. They're truly a blessing! So many people complement our hardworking staff. They go out of their way to make sure everyone is welcomed, as if they are family, and their stay is pleasurable. Our Assistant Manager, LaDina, is exceptional, as you so rightly mentioned, at truly serving our guests. Thanks for the kind words about your experience with her and the entire staff. We look forward to seeing you again, for Mom's weekend or anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear dejabo51, Thank you so much for your recent stay and the terrific review! I'm very happy you had such a great experience here at the Wheatland Inn. Thanks for the wonderful compliment about our staff, including Alli. They work very hard to serve our guest and make them feel at home. It sounds like you've done quite a bit of traveling around, and that makes your note ESPECIALLY kind. Thank you again. We look forward to having you back, anytime! Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Kelly, Wow! What a fantastic review! We really appreciate your recent stay. Thank you so kindly for the complimentary words about our staff and facilities. People do come from all over to see the beautiful Palouse countryside. I'm so glad you found the friendly, hometown hospitality that we strive to provide. Yours is exactly the type of experience and response we work toward. "Amazing value for the price!" Thanks again, very much! Please come again. We look forward to any future return stay. We're happy to be your home-away-from-home. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear Eric, Thank you for your recent stay with us. We appreciate your business. I'm glad you found Colfax quaint and interesting. It really is a charming, little town, with good people. I appreciate you taking the time to write your review about your stay here. We appreciate the good score and feedback. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear William J, We really appreciate your recent stay with us. Thanks for taking the time to provide the review of your experience. Your words are very kind. Thanks for complementing our staff, amenities, and location. I'm very happy your nights were very restful. Please visit us again whenever you're in the area. Sincerely, Caleb A. Cox Director of Sales & Marketing

Dear BecksterPullman, Wow, what a terrific headline comment! I'm so happy you found us and we were able to accommodate you during a busy event time. Thank you so much for taking the time to mention the great work our staff does in providing an "impeccably clean" place to rest your head while away from home! They do a great job, and work hard to be welcoming and serving to our guests. Thanks also for the mention of our great breakfast. We really strive to provide an outstanding "bang-for-your-buck". Not having to shell out money for everyone to start your day, when it comes to breakfast, is a helpful, and often surprising, treat for our guests. As you mentioned, we offer a wide array of choices. Everyone likes something different. Please do stay with us again whenever you need...and we would LOVE for you to pass the word along to friends and family, too! Best regards, Caleb A. Cox Director of Sales & Marketing

Dear Diveshack0674, Thanks for review and feedback. We really appreciate your kind words. I love the "oasis of cozy and warmth..."! That's a very gracious, thoughtful sentiment. It's what we want each of our guests to experience when they stay with us. I also appreciate the note about breakfast and our fitness room. We'll take note of it. As you might imagine, our property is always a work in progress. Thanks again for your business. We look forward to having you stay again! Sincerely, Caleb A. Cox Director of Sales & Marketing