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Best Western Hotel of Clewiston, Clewiston

4.0/5  - basé sur 135 notations.
1020 W Sugarland Highway, 33440-2707, Clewiston, United States - Voir l'itinéraire
Best Western of Clewiston - Façade Best Western of Clewiston est idéalement situé dans le centre de Clewiston. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Choisissez cet hôtel de Clewiston, Floride, situé sur la rive sud-ouest du lac Okeechobee et offrant un service personnalisé à chaque client. Le Best Western of Clewiston se trouve dans la ville la plus douce d'Amérique, au cœur de l'industrie sucrière de Floride. L'hôtel est proche des magnifiques voies navigables qui relient le lac Okeechobee à l'océan Atlantique et au golfe du Mexique. Nos clients apprécient les nombreux magasins, golfs et restaurants installés à proximité. Nos clients sont également proches de la jetée de pêche avec location de bateau et scooter des mers. Chaque chambre bien aménagée comprend accès à Internet haut débit gratuit, accès longue distance gratuit et tous les équipements et services standard. Les autres équipements de l'hôtel incluent piscine extérieure chauffée et petit déjeuner complet gratuit. Des tarifs de groupe et des réductions spéciales pour les membres AAA sont disponibles. Un personnel multilingue et attentif saura rendre votre séjour confortable et inoubliable. Réservez dès maintenant votre chambre en ligne et faites des économies dans cet hôtel de Clewiston, Floride ! Passez un excellent séjour !

Best Western

Hotel of Clewiston

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2015
Basé sur l'avis de 135 voyageurs
Note attribuée
Excellent
53
Très bon
42
Moyen
13
Médiocre
9
Horrible
18
CONSULTEZ LES AVIS POUR
En couple En couple
36
En famille En famille
35
Escapade entre amis Escapade entre amis
13
Professionnel Professionnel
31
Voyage solo Voyage solo
13
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Clewiston Fl"

4
08/09/2018

I have stayed at this motel for years and they have treated me very good. I have enjoyed my stays here. Would recommend to anyone wanting to stay in Clewiston. Have a good stay here and enjoy the sugar mill.

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
We love that you continue to return year after year, our repeat guest are like family. We can't wait to see you on your next visit.

"Unexpected combination family and business trip"

4
25/07/2018

We had an opportunity to visit our son while he was working in Clewiston. The Best Western was the best of limited hotel choices in town. It is definitely an older motel style building and some of the maintenance could have been improved but the staff were friendly, the price was premium (supply and demand) and the rooms were clean.

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Hello: Thanks for taking the time to share you stay wit us, we are pleased that you found our staff to be friendly and helpful, rooms to be clean and you found us to be a good value. thanks

"Juan Castro"

5
26/05/2018

This Hotel has very large rooms, recently remodeled, nice hot breakfast buffett, We were treated nice from the moment we reserved the room , through the entire stay and after our group left, we were called to make sure we treated well. Will definitely return for our next meeting.

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Hello: We are so very pleased you found our spacious rooms to be just perfect and you found our breakfast buffett just what you needed to start your day. Thanks

"Nice and convenient"

5
26/05/2018

centrally located, good price , large rooms, excellent breakfast. I will definitely be staying her again when I am in the area. Staff was accommodating and plenty of parking Check in was very informative and check out was nice and quick .

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Dear Guest: We are so very pleased you enjoyed your stay and found us to be Nice and Convenient. Thanks

"Okay Facility"

3
15/05/2018

The pros: large rooms, clean, refrigerator, microwave, coffee maker, reliable WiFi in the room, complementary bottled water at front desk. The cons: poor breakfast, kind of pricey. Between the two of us, we had AARP and AAA but were still charged $138 (including tax) per room. On a weekday in a town like Clewiston, that seemed over the top. But we were tired and ready to stop for the day. We sucked it up for one night, but still . . .

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
I would like to thank you for submitting the survey, I am glad you enjoyed the room, and found it clean and spacious, I will check on the date you stayed who worked the breakfast, since we do offer a pretty complete breakfast, and will monitor what is deficient in her presentation and preparation. Again I thank you for submitting this survey, I apologize for the price, but it is pretty average rate for the area, South Florida has been high and price this year due to the high demand and overall we are still considered within to be fairly priced for the time of the year and the area. Sincerely, Vivian Perez General Manager

"dump "

1
03/04/2018

the rooms were ok, but the breakfast was awful . I am a big best western fan . this is the worst breakfast of all. they didn't even have any water out! I asked about water and the crazy girl said she didn't have any to put out. the way we fountain didn't even work. I have stayed here a few times. this is the last . as an fyi the holiday inn express next to it is owned by the same guy

vivian clewisto... p, Public Relations Manager at Best Western Of Clewiston, responded to this review
Good Morning Sir, I would lke to apologize for the miscommunication you had with the front desk whom was attending the breakfast at that time, I know you were oferred a complimentary bottled water. I will implement pitcher of ice water to be in the Mini Fridge at all times. I apologize for the inconvenience, but I do hope you return to stay with us. Sincerely, Vivian Perez

"Good value for the money"

4
05/03/2018

I stay here when I visit Clewiston. The hotel is clean and the staff are very friendly and helpful. They are pet-friendly and always treat my fur babies so good. Pillow top mattress makes getting up in the mornings extremely difficult. I would give it 5 stars but the pool could use some sprucing up.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for the survey you recently submitted, we appreciate your loyalty and will make sure to take your response only to improve your next stay. I look forward to your return to our property and will strive to make your stay a memorable one. Again Thanks for your loyalty

"Smoky and Gross"

1
31/01/2018

The room was extremely over priced for the quality. The room smelled like smoke, the phone didn't work, the room had long dark hairs everywhere. We were very disappointed in this hotel. When we travel back to Clewsiton we will def NOT stay here.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Afternoon, I would like to start by apologizing for the experience you had at our property, I will take action immediately to remedy any issues you had with that room, and I would like to express my deepest apologies for this experience.

"Got me you presented this"

5
17/11/2017

I feel Clewiston is an excellent hotel - professionally staffed with exceptional service. The rooms are a comfortable size and well maintained. The breakfast is well presented with cereal, eggs, meat, toast & bagels, etc.. I would recommend this hotel to anyone traveling rt.27 through Florida.

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Dear Guest: Thanks for sharing your stay with us we are so very pleased you found our staff to be friendly and always professional. We are elated you found our spacious rooms to be comfortable and your breakfast was a great way to start your day.

"Great stay"

5
30/10/2017

I stayed here to assist in a local camp clean up after hurricane Irma. The room was spacious, clean, had good water pressure, bed was amazing, housekeeping was great, parking was plentiful, front desk during check in and check out was easy. I will stay again in the future.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Thank you, I would like to start by thanking you for presenting this survey in behalf of this property, we are glad that you enjoyed it and noticed the little things that count. We look forward to your visit in the future. Sincerely, Vivian Perez General Manager

"Dirty and Old"

2
28/10/2017

This Hotel is very dirty and extremely old and smelly. The sheets are so old and nasty they are no longer white they are brown. the covers although were placed as clean are so old the dirt will not come off it, the beds are so nasty that when they remove the sheets there are stains everywhere. The carpet is extremely filthy and has not been cleaned in years.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning Sir, I am sorry youi did not find our property to your liking, but I do not believe the issues you aadresses to be 100% accurate. All of our rooms are carefully detailed on a daily basis and we do emphasize on making your our cleanliness is above all. I again to apologize that our hotel was n ot of your liking, and hope in the future if you choose to return you will leave with a different impression. Sincerely, Vvian Perez General Manager

"Conference meeting"

5
29/08/2017

Our 1000 Women Conference was held in Belle Glade, Florida and we stated at the Best Western in Clewiston, Florida and it was awesome. The breakfast, meal, staff and rooms was awesome. We truly enjoyed our stay and looking forward to coming back real soon

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to start by thanking you and your group for selecting Clewiston as your meeting point, we were all blessed to have such a wonderful group share this special moment with us. We are the lucky ones to have experienced a group which was so awesome and so lively and graceful. We look forward to hosting future events for you. Once again in behalf of our entire staff "Thank you". Vivian Perez General Manager

"smell"

3
26/08/2017

strong unpleasant smell in room went to store in neighboring plaza and purchased air freshener. Reported it to manager who enrolled me in Best Western Awards and apologized for the smell. She said no guest should have to spray room

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good Morning Sir, As I stated when you departed the hotel, I strongly apologize for you having to deal with odor in your room. We do live in a Sugar processing town where sometimes this situation is out of our control. We have thoroughly checked your room and taken care of any wrongdoing on our part. Sincerely, Vivian Perez

"Very nice"

4
18/08/2017

Very nice experience. Brought my wife to see the lake and we needed a last minute place to rest. Clewiston is s small town in the middle of sugar cane fields. BW is conveniently located on the main road just down from lake access and the restaurants. The staff were very kind and our dog was a welcomed guest too!??

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for submitting this survey, it is very important for us to receive positive feedback which brings back the inspiration to continue with our quest for excellence in customer care. I loved it that you enjoyed our town and the community feeling and I look forward to having you visit us again. Sincerely, Vivian Perez General Manager

"My terrible experience with Best Western."

1
11/08/2017

We were in town for a funeral. We checked in and paid for 2 days in advance. We were in a hurry to go to the funeral home do we did not inspect the room. Dirty room, carpet shower, iscussting. doors, dust

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for submitting this review to us, I am sorry you were not happy with your stay. I would like to offer you the opportunity to return, where we can offer you a better stay than you have experienced this time around. Again I apologize for any inconvenience you may have had but I am more than willing to make it better for you upon your return. Respectfully, Vivian Perez

"Great Hotel if your passing thru"

5
09/08/2017

This is a nice hotel for the money good breakfast friendly service and good internet . Will stay here again soon.If your on your way to miami or sebring must stop and say Hi swim in the pool and enjoy the hot breakfast the next morning.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, Thank you for submitting this survey, your opinion is important to us. We look forward to your future visits with us and appreciate your acknowledgement of our efforts to make every stay a memorable one. Sincerely, Vivian Perez General Manager

"Nice people, maybe it's what I should expect in that town, but not what I would have liked"

3
27/07/2017

Hotel is old, trying to make do with what they got. The room was actually a make believe suite with a small living area, but it leaves the bedroom to have no window at all. Felt like I was sleeping in my parents basement! The door opens to the outside which is so 20 years ago style. The guy in the room next to me fired up a Barbie on the sidewalk and my whole room smelled like smoke. Hey, it is what it is...Walmart is across the street, a decent restaurant walking distance.... It's Clewiston, not Palm Beach.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for submitting this survey. I am sorry you were not happy with your room, but I hope it was clean and I hope you got yourself a restful sleep. I am sorry we did not reach your expectations, but will take your comments and work on ensuring better stays for all of our guests. Sincerely, Vivian Perez General Manager

"Clean and tidy stop over while touring Florida"

4
19/07/2017

Great little room, 2 x queen beds, aircoc etc. Breakfast was included, waffles, biscuits, sausages etc Also is right next door to a Walmart and Burger King making it super handy to quickly restock and continue travelling. Staff were also very polite.

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for submitting this survey, it is always nice to know when a guest had a pleasant stay and was well treated by our staff. We make an effort to satisfy our customer needs and try to make every stay a special stay. We look forward to you visiting us in your future travels through S.W. Florida .. Sincerely, Vivian Perez General Manager

"Bw"

4
18/07/2017

Beds are old and worn couldn't really get a good sleep, breakfast was ok biscuits tasted hard like they where from the night before, other than that the hotel was well kept and I should be back as long as rooms are available

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to thank you for submitting this survey and we will take your comments and use them to make our rooms better for your future stay. We always take any comment a guest can submit and use in to benefit and train our employees. We look forward to your future visits to our property. Sincerely, Vivian Perez General Manager

"Stopped in for the night"

4
17/07/2017

We drove all day and goggled hotels on the town we planned to stop for the night in which was Clewiston. We needed 4 rooms and they were great to place us on lower floor and the family together. The room was very clean and comfortable and the price of the room very reasonable.

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Dear Deborah: Thank yo for choosing the Best Western Clewiston for your family for your overnight stay. We are so very pleased we were just what you need and you found us to be clean and comfortable. Thanks

"Outstanding Hotel, Staff, price and experience"

5
09/07/2017

Hi, I do not normally write reviews and when I do they are typically negative to help improve service. In this case, it's completely reversed. I happened upon the Best Western in Clewiston by chance. There are many choices in this area. I found the hotel, the amenities, the service, the room and mostly the staff to be simply top notch. Particularly the manager, Vivian. Always working hard and very friendly and accommodating. Vivian's positive and professional approach has resonated with all her staff. From the front desk staff such as Vanessa and Jesus, to the housekeepers. Everyone is smiling, friendly and the very few times I needed help with something, they were there and took care of my needs immediately, The price for this wonderful stay is incredibly reasonable and the service, in my humble opinion, rises above a Hilton. I say this because at a Hilton, you can see the assistance is not necessarily real. They do it because they are expected to. At this Best Western, they do it because they WANT to help. There is a difference to me. Better people help and smile because they enjoy their jobs. Great place. You will not be disappointed.

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Dear Guest: We are so pleased we were able to break your cycle of no reviews and exceed your expectations. Thank you so much for taking the time to share your stay with us. We are so happy you found our staff and our rooms to be just perfect for you. Guest Services

"best western-cleewiston fl"

4
04/06/2017

Clean and good value. Vanessa and Carla are always great and very accomodating. Good location and very clean rooms. Easy reservations and good breakfast-wondereful waffles. Stay here frequently and never disappointed.

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good Morning , I would like to start by thanking you for taking your time to complete this survey and in behalf of myself and my staff we do appreciate your kind remarks. I will forward your input to my staff and continue to strive on improving our customer care and accommodations. ; Thank you kindly, Vivian Perez General Manager

"Thumbs up!"

5
31/05/2017

Best western of clewiston did a great job! Had an amazing vacation that included a great hotel stay with free internet and breakfast! The breakfast was first class, I might add. Pool was awesome as well!

GWEN T, Guest Relations Manager at Best Western Of Clewiston, responded to this review
Dear Guest: Thanks for choosing the Best Western Clewiston we are so very pleased you had a great vacation and allowed us to be part of it. Thanks

"Avoid it if you can"

1
25/05/2017

Lobby is well maintained, outside looks good as well.Guest room was old, worn and nasty. low water pressure, a shower head that will not move and is obviously clogged up inside. Nasty carpet, dirty walls, bad mattress

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I wish I had a little more information to go by so that I could correct any issue you may have had with this room, but since I do not find a name or anything concerning your survey, I could not take care of the issue. Any way, I apologize you did not enjoy your stay, and I appreciate your input. Vivian Perez General Manager

"Executive Training "

5
22/05/2017

Reservations made via the Best Western Website proved to be an outstanding value & accommodations, cleanliness, comfort & customer service. Breakfast offering was surprisingly better than most hotels for the price & limited staff. Front Desk personnel at Best Western Hotels must attend "special knock your socks off customer service academies" because their employees almost always exceed my expectations. When I return in August I plan to stay at the Clewiston Best Western.

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to thank you for your outstanding survey, My staff and I truly appreciate your recognition of their service skills. I will be waiting for your return to our property and personally greet you with an upgrade and warm welcome. Sincerely, Vivian Perez

"great hotel"

5
02/05/2017

Great hotel ,awesome staff good breakfast large pool internet was great . Rooms was large and spacious good cool A/C, and very quiet hotel. Great Restaurant located near by , with lake Okechobee just 5 minutes away

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good Afternoon, I would like to start by thanking you for submitting this survey. It is wonderful when you find a guest acknowledges our staff and an excellent stay as you did by submitting this survey. We would love to have you return to our property and look forward to hearing from you. Sincerely, Vivian Perez General Manager

"OK to stay for one day"

3
10/02/2017

Not much choice in this small town. This hotel price is better than the motels in the town. Rooms are big, bed is OK. Bathroom OK. Breakfast limited items, coffee not good. Reception is friendly and helpful.

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning, I would like to take this opportunity to thank you for your kind review, I will take your review and share it with my staff and make sure we take our time to find ways to make your stay better and better each time you return. Thank you, Vivian Perez General Manager

"Best best western ever"

5
23/01/2017

Very friendly, clean, quiet, we stayed here after getting off a carnival Cruise that was a nightmare, I appreciated the quiet room and convenience of being so close to other shopping and dining. Will definitely stay here again

vivian clewisto... p, General Manager at Best Western Of Clewiston, responded to this review
Good Morning and Thank you from our entire staff, I would like to start by thanking you for dedicating the time to submit this survey in behalf of our entire staff. I hope you do return and spend another quiet day with us and enjoy the beauty this small community has to offer. Thank you, Vivian Perez

"A most disappointing stay"

1
27/12/2016

Traveling from Montana to Florida during the Christmas holidays we chose the BW Clewiston due to its proximity to Lake Okeechobee and activities we planned there. While the room was clean and the bed firm, nearly everything else ranged from below average to unacceptable. The room safe did not work and the front desk did not offer to either replace it or move us to another room. The air conditioning worked only infrequently, and at a setting of 65 degrees kept the room at about 74. The television remote did not work except for off/on and volume, so only a single shopping channel was available. The coffee maker was not emptied and not resupplied for our 2nd night's stay. And the noise from the next room kept us awake after 2AM. On checkout the clerk offered to check with her manager about a discounted rate and said the receipt would be mailed to me which never happened. And, after taking a BW on-line survey about the stay, the manager contacted me with a message that said because a few things had not worked well in our room we could have a 25% discount on our next stay there. Since our travel plans don't include returning to Clewiston, this offer was mostly hollow, although we believe it was well meant. Would not recommend this motel.

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good Morning Mr. Danielle E. I am sorry for the inconvenience you had in your room, and I wish you would have reported this during your stay. I have taken care of your issues and addressed them with our staff, I emailed you the receipt with proper adjustments. Again I am sorry and I really hope I would have been informed during your stay. Sincerely, Vivian Perez

"Horrible room conditions, waiting for the manager to call me."

1
26/11/2016

I have made my reservation in advance due to the Holidays. We were coming from Miami to visit my husband's mother. While making the reservation, Vivian the manager put me on hold for 9 minutes, i called again and a pet friendly room was reserved. Upon arrival, Thursday 11/24 (we checked in around 2 pm) front desk again, Carla, informed me that the room that i was designated to, was under construction. I have a hard time understanding why would they assign me a room that was not ready to be rented yet. So she gave me a room on the second floor, which was a hustle to go to with a pet. I got room 202. (I took a video )Oh my goodness, once we entered the room, it smelled like cat pee, it was warm; i then attempted to call the front desk and the phone did not work either. We were on a rush, so we decided to drop the bags and go to my mother in laws, the carpet was filthy, my feet were black, the hair dryer did not work either, the sheets were sting. The ac had a hard time getting cold , we sympathize for our poor 17- poddle pooch who stayed in the room for 5 hours or so. We took her out and my husband and i made the decision to stay somewhere else. The conditions of the room were really unacceptable. We talked to the night auditor before we left, she did not have a name tag and we wanted to ask for at least a refund, because we paid cash she said that the manager would call us the following day (Friday 11/25). The call never came. I think its just unfortunate, we really looked forward to spend time with family and return to a clean room for some relaxation after turkey dinner. This has completely ruin our Thanksgiving night.

vivian clewisto... p, Manager at Best Western Of Clewiston, responded to this review
Good afternoon, I would like to start by thanking you for submitting this review to us, unfortunately I have tried contacting you since you departed, and I have had no luck, maybe the number to contact you may have had an error or I may not have it right. I am sorry you were not happy with your stay, however the room that you were assigned to was an upgrade to a mini suite and after inspecting the room, we could not find any issues with that room. I do however try to make all my clients leave with a better opinion of their stay and since were are remodeling, that alone can cause a little friction during your stay. I would like to offer you the opportunity to return, where we can offer you a better stay that you experienced this time around. Whe you are ready to visit Clewiston, I would like to offer you a discount and the opportunity to make your stay better. Again I apologize for any inconvenience you may have had but I am more than willing to make it better for you upon your return. Respectfully Vivian Perez General Manager

"Clean Rooms - Comfortable Beds"

4
28/10/2016

For a quick business stay in Clewiston, FL stayed at Best Western. Very comfortable, friendly staff, easy location. Good option. Spacious room, easy access, clean, comfortable beds, room to move around.

"I can't believe I stayed"

1
22/10/2016

It all started with the inability of the front office staff to accept a Best Western provided gift card. Then I couldn't get into the room because the card reader only worked intermittently. During the rest of our stay, fixtures fell off the wall, the toilet continuously ran, the lights flickered all night, the internet wouldn't work, the shower floor was soft, and to top it all off, the office printer wouldn't work to give me a credit card receipt. The clerk said they would e-mail the receipt and didn't. Is this the way the whole town is? I don't believe I will return to Clewiston due to this bad experience.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to start by offering my apologies for the issues you had with your stay. unfortunately there is little I can do with the little information provided to us. please call me so that I can address the issues you mentioned on this review. Respectfully requested, Vivian Perez General Manager

"BETTER THAN YOU MIGHT EXPECT!"

4
17/09/2016

We were there for a Pop Warner football game.We were very pleased with the experience and recommend this place for the combination of service and value! There were a lot of trucks with boats attached - - but they have a parking lot with spaces for trucks with boats! Unusual! Breakfast started at 5am to meet the needs of travelers, which is the earliest I have ever seen. I checked in at shift change, so I got to deal with the evening person and the late night person and they were both delightful! We chatted with the late night person at breakfast and she was wonderful with out one year old! Pool was very long and I was able to swim laps, but it's a bummer it closed and dusk so we could not use it when we checked in. 4 star for pool hours, not many towels, and the two dead cockroaches in the room . . . but we're Floridians, so the fact that they were dead is a plus! Corned beef hash for breakfast? Winning!

vivian clewisto... p, Manager at BEST WESTERN of Clewiston, responded to this review
Thank you, I appreciate the detailed review you submitted in our behalf, I will take in the situation with the swimming pool and try to change the policy, even though I wish I would have known your desire to use the pool in the evening since we do make exceptions. I thank again for all the information you provided to me this helps me find ways to accommodate my guest better, and continue with some services which tend to make the stay better for the guest. Sincerely, Vivian Perez General Manager

"Great Price"

3
06/09/2016

Room was large, appeared clean. Did see a baby roach in fridge. Where there is one there are more. Large room, decent TV, bed was really comfortable. Stayed only 1 night, family emergency. Would stay here again. Staff was polite.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, Let me start by thanking you for the wonderful review you submitted in behalf of our property and staff. I have taken into consideration yoiur review and have taken immediate action in correction the one issue which you had a problem, other than that thank you very much for you review. resepectfully Vivian Perez General Manager

"Okay, for one night"

3
23/07/2016

This hotel was nice in appearence and lighting. The decor was nice in the room, and it was very spacious. However, the room was very humid upon arrival. The sheets and towels smelled like they were put up when they were not completely dry. They only gave us two bath towels for two adults in a king room. The bottom of the shower curtain had mildew on it. The room did not smell fresh and clean like most Best Westerns I have stayed at. The mattress felt old and was not as comfortable as other hotels. This was more like a Travelodge stay. The breakfast was good and well kept. Next time I would stay at the Holiday Inn next door.

vivian clewisto... p, Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, Let me start by thanking you for submitting this review, I will look into the issues you mentioned on this review, and address them immediately. I am sorry your stay was less than great, since it is our goal to make every customer happy during every visit. Please let me offer you a discount and an opportunity to offer you a better stay , so that you may take with you a positive memory and the desire to return I will be hoping to hear from you and that you return to our property on a future stay. Sincerely, Vivian Perez General Manager

"Clean/Quiet"

4
31/05/2016

Clean and quiet hotel stay. We stayed their with another couple and their 2 children. The ambient was great and the rooms clean! three's was no partying going on. Just wish the breakfast area was a bit larger and that they would have coffee at all times.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, Let me start by thanking you for taking your time and submitting this survey on our behalf. I appreciate your nice remarks concerning your stay at the hotel and will take any input into consideration. The coffee in the breakfast room is available at all times, and we do provide all of our room free coffee and coffee maker in all rooms. I hope you do visit us again and we will make sure you continue to have a memorable experience. Sincerely, Vivian Perez General Manager

"Clewiston"

5
24/05/2016

Staff very helpful very clean We were there looking for housing for family member moving to area for employment. Flight got changed after I made reservation and they let me cancel first night on very short notice. Everyone went out of there way to suggest people that might be able to provide housing option.will be staying there again when we come to town to visit

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning our dear friends, We look forward to you visiting us in the future when your daughter relocates to Clewiston. I am very pleased to know we were able to make your frustration fade and when you left you seemed at peace. I hope everything every thing works out for you and your family and that your daughter will excel in her job. Sincerely, Vivian Perez General Manager

"Trying Hard, But...."

2
21/05/2016

The hotel physical plant is definitely showing its age, as evidenced by the roof work going on while we were there. The rooms are typical "motor court" style; parking in front of your door, and only two floors. Our room was at the back, near the temporarily closed pool. (Construction on roof cited for the closure) The room was decent enough, if a bit dated. Bath was clean, but needed some work. The one thing that really got us, though, was the AC! The smell was horrifically bad: foul, nauseating, moldy...god only knows what was growing in there! *Shudder* Breakfast was fine, and all the staff members were friendly and helpful.

"Please check next door at Holiday Inn before booking"

2
17/05/2016

I checked in for business, I was out so late that by the time we came back from dinner in Palm Beach I was extreamly tired. only to come back to a room with a smell and the ac not blowing cold. it was already 2am and was leaving to go back to tampa at 730am. i just delt with it and made a note to self to NEVER stay at this hotel again. Holiday Inn express is right next door and thats where I will book going in to clewiston fl. Its a small town therefore you dont have alot of selections. The only thing that is good about this property is location.. its right off of hwy 27 acorss from walmart next to BK liquior store etc... But so is Holiday Inn Express...

"Outcome of stay at Clewiston, Florida"

5
13/05/2016

I stay a Best Western every year I go to the Brown sugar Festival in Clewiston. Every year we get the same top of the line services. The hotel is always clean and client friendly. the rooms are always clean and fresh. The staff is professional and courteous.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to thank you for submitting this survey, I appreciate you let me know that my staff delivered the excellent service which is required of them. I look forward to your visit with us in the near future. Thank you, Vivian Perez General Manager

"Frequent Happy Customer"

5
10/05/2016

This hotel is great I always stay here. I feel safe and the staff is always so friendly :-) The Free Hot Breakfast is great. Saves time and money so of course adds value to your room stay. Thank you Clewiston Best Western for your great friendly service.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Afternoon, I would like to start by thanking you for presenting this wonderful survey in behalf of this property and our staff. This job can only be done when accompanied by the right staff. This survey helps me understand that service comes first and we have accomplished just that . Again thank you for this survey which i use to better my staff and my rooms. sincerely, vvian perez

"Good location for South Florida vacation"

4
01/05/2016

Quality beds, decent breakfast, good service. Quiet location for sleeping. Internet was slow in the upstairs rooms. Hotel is close to Lake Okeechobee and close to some restaurants. We ate at Beef O'Brady's.

" A nice place to stay"

3
25/03/2016

I stayed here for four nights. The staff at check in and check out were very friendly. The hotel was quiet. The room was furnished nicely. I enjoyed sitting on the couch while reading. The room and bathroom were clean. The bed was comfortable. The pillows were a bit to firm for my liking. But, they were stiil good. The towels were soft. The water was hot for showering. The fridge worked fine. Coffee cups were replaced each day. (Sometimes the maid forgets) It is a very convenient hotel as noted. Plenty of stuff around to do and eat. I don't have any complaints about this hotel. I would stay here again.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to thank you so kindly for the review you submitted in behalf of our property. I am so happy you enjoyed your stay and would love to have you stay here again in the future. Sincerely, Vivian Perez General Manager

"Such a nice experience!"

5
21/03/2016

Right from the jump I was hooked! We arrived at our hotel nearly two hours before check-in time, tired and ready to relax. How nice to find that Vivian would allow us the luxury of an early check-in! Our room was clean and inviting and contained everything we needed. The staff was professional yet friendly, and always courteous. The breakfast area was always well-maintained.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to begin by thanking you for submitting this review in behalf of myself, my staff and this wonderful property. It was a pleasure getting to provide hospitable service to such wonderful guests and yourself and your husband. We hope you choose to visit us in the future. If you have any questions or need any assistance in future bookings, please feel free to contact me. Thank you, Vivian Perez General Manager

"Cold AC, clean room, helpful staff"

4
18/03/2016

Well maintained room, helpful staff, center of activity, close to Walmart, walking distance to Sonny's Barbaque and Burger King. Flat screen tv's but still analog feed, what a waste. While in the area take the sugarcane harvest tour run by the C of C.

"Worst hotel I have ever stayed in!"

1
14/03/2016

Upon my check in, I was rushed and didnt pay much attention to the actual room. Upon my return, there was a cockroach in the bathroom and the shower was not all that clean. You can see the black mold in the grout which needed to be cleaned. As if that was not bad enough, I woke up in the morning with bed bug bites all over my legs. I would not recommend anyone staying here. I totally regret not staying at the Holiday Inn Express next door.

"Pristine friendly place to stay"

4
13/03/2016

Located in a laid back community with not a lot of traffic to deal with. Everything is close by. A strip mall, fast food, homemade cooking and a few fine eating places to enjoy. Friendly people and many nearby places of worship Great fishing and golf and casinos to enjoy. A super place for a vacation.

gwendysuethurman, Guest Relations Manager at BEST WESTERN of Clewiston, responded to this review
We are so very pleased you enjoyed your stay and our great location. We are in a very quiet area where rest and relaxation is at your fingertips.

"Great stay"

5
07/03/2016

My family and I were in town taking care of some last min paper work with our boat and after looking for a place to stay Best Weastern had the best reviews and they deserve them! The rooms were clean and comfy and the breakfast was great! We will be visiting again soon.

gwendysuethurman, Guest Relations Manager at BEST WESTERN of Clewiston, responded to this review
Congrats!!! on the Boat!!! we are so happy we were just what you needed and we Thank you for taking the time to share your stay with us.

"Best Western or Worst Western"

1
19/02/2016

Very, very low budget hotel. Dirty and old. Windows and doors so thin you thought they were open when someone outside spoke or moved a vehicle. Definitely do not recommend this place. And not real cheap either!

"Great Quiet Friendly Hotel"

5
17/02/2016

I have stayed here many many times I would say 9 out of 10 times no problems but nothing is always perfect. Great staff, friendly and helpful. Free Hot Breakfast with stay is great and such a variety of breakfast items for anyone to find something yummy to start the day. Perfect location for my needs. I will stay again and again in the future.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning Michelle, I would like to start by thanking you for the time you spend in submitting this review, I am thankful that you took your time and let others know about your wonderful stay. we look forward to you staying with us in the future and hope you have a wonderful day. Sincerely, Vivian Perez General Manager

"Hotel needs full update"

1
15/02/2016

Out of date hotel. Needs updating. Out of date switches. Out of shower curtains, drapes and air conditioner is terrible. Just a completely out of date hotel that is in good location. But needs updating. And for the price. They get you due to fishing events going on at lake. Best Western should be ashamed getting the prices they are getting for these rooms. Holiday in is right next door at the same price and newer hotel.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
I would like to start by thanking you for presenting this survey, we take every comment and work on the feedback received from you. I hope that you will return to our property in the future and give us the opportunity to impress you. thank you for everything and I apologize for any inconvenience. sincerely, Vivian perez general manager

"Good Stop in The Middle of Florida"

5
10/02/2016

No problems at this Best Western. We stayed 2 nights on a mini vacation. The room was clean, comfortable and quiet. Check in and Check out were very easy. The hot breakfast was good. They changed it up a bit each day (one day was biscuits and gravy, the next scrambled eggs). This motel is convenient to both coasts. So if you are traveling East or West check it out. Just be aware - there are fishing tournaments that my cause the place to sell out. Check ahead first. There are options in the area, but I will most definitely stay at this motel again if I am in the area.

"Perfekt"

5
28/12/2015

Perfekt! Okay hotel for a decent price. recommend this hotel to anyone who wants quality ...... We will surely return later :-) rooms were fine, beds good and the night was quiet and sleep was good. Very good :-)

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Thank you, I would like to start by thanking you for this survey, it was very nice to know that you had a wonderfull stay. We make sure that our staff tries to make every one of our guests stay a memorable experience and appreciate you input. Sincerely, Vivian Perez General Manager

"Great Stay!"

5
30/11/2015

Cost a smidgen more than I would have liked but overall great stay. Friendly staff and breakfast was good. Right across from Wal-Mart just in case you forgot something. They even allowed me to check in 2 hours early. :-)

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for submitting this survey in our behalf, your opinion is very important to me for my job to be complete. I hope you consider returning and spending some time your future travels with us. Sincerely Vivian Perez

"accommodating"

4
26/11/2015

Great Staff. Clean and comfortable rooms, boat parking, laundry, and breakfast. Enjoyed my stay. Would recommend staying at this property. Accommodating staff had everything I needed. Come for the fishing, enjoy your rest.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to thank you for submitting this review in our behalf, I would like you to know that both you and your brother have been excellent to have around.. enjoy your stay in S.Florida Vivian

"In need of new beds!"

2
16/11/2015

Hotel needs to do some remodeling, bathroom did not look clean. Beds are old, uncomfortable and squeak. Woke up with an aching back and a stiff neck from the rock hard pillows (suggestion... bring your own pillow!) Bathroom needs some updating and major cleaning. The staff was polite and courteous.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning Sir, I would like to start by thanking you for submitting this survey, it is our way to know what our travelers needs may be and how we can improve our property for the guests. I will look into the Bed situation, since all of our beds were recently upgraded as Best Western Standards are always improving to better the guest experience, however it has caught my attention that you did not find this specific room to have comfortable beds. I do apologize and would like to offer you a discount and the opportunity to make your stay a better memory.. Again thank you for your time in bringing this to our attention, I will make sure we take care of any problem concerning this room.. Sincerely, Vivian Perez General Manager

"Just good value for money"

5
26/10/2015

The Best Western Clewiston is an oasis between the Everglades and Lake Ockeechobee. Breakfast is both hot and excellent. It starts at a sensible time (0530) for those of us working in daylight out of doors.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to thank you for the survey you presented in our behalf, and I am very happy you enjoyed your stay. My staff and myself try to make every stay a memorable one and I hope you continue to select us as your hotel choice in Clewiston. Thank you, Vivian Perez

"clewiston is a very small town but nice."

5
19/10/2015

front desk girls are super nice especially miss Carla miss Yvette miss Vanessa and miss Sherilyn beds were so comfortable and really clean and so spacious breakfast room was wonderful everything tasted so fresh parking lot is perfect for your truck and trailer my staying there was great i really enjoyed my time here i really recommend you staying here...i stayed here for two months and it was great.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to start by thanking you for your kind review and we will miss you. IT is always great to have a group of such wonderful guys staying at our hotel and making our girls smile and make them like coming to work. I hope you had a wonderful stay with us and that you will return whenever in Clewistion. Again Thank you, Vivian Perez General Manager

"Great Staff"

4
12/10/2015

Went for a birthday hang-gliding trip. We found the hotel to be great for the money. Wish they had a Jacuzzi but didn't use the pool. Staff was great. Big disturbance next door to our room at 4:30 a.m. but was handled within hour. Not fault of BWI--disorderly guests! Breakfast okay. Would stay there again if in area.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to start by thanking for the wonderful review, which will only help me do my job better. My staff and I carefully review each review to use it as a tool for improvement and for praises when due. I hope we see you in the future, and will appreciate you call me personally when booking in the future so I can personally handle your reservations. Vivian Perez General Manager

"A wonderful high quality hotel!"

5
25/08/2015

Me and my family recently stayed at the Best Western Hotel for one night (08/9/15). We needed a nice, inexpensive place to stay while visiting our family,who lives in this peaceful town. When we first entered the lobby, the receptionist was very pleasant and was very acknowledgeable with the hotel amenities, city, and restaurants. We checked in our double queen suite, the décor was very modern and inviting, The room was accommodated with a flat screen TV and coffee/coffee maker that is a plus in my travel "wants". The hotel had a good size pool, which my son absolutely enjoyed! The hotel offered a complimentary "Hot breakfast", the was marvelous! Which is another PLUS for my travel "wants". My family took advantage of all the hotel offered and wasn't disappointed, therefore, recommend it to others. As for me and my family we will surely stop here when Clewiston is our destination again.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Sir, I would like to start by thanking you for taking your time in submitting this survey in our behalf.. We will continue to make improvements and always strive to make your stay memorable... Thank you again, Vivian Perez

"Disappointed "

1
19/08/2015

I am sorry to say this, our hotel room was very clean and the staff was friendly. I stayed there August 7th-August 9th (fri-sun). I ended up leaving a pair of my prescription glasses in my hotel room and I realized when I got home and called them immediately, as they were expensive glasses. The women who I had spoken with was very nice about it and said she would mail them out the next day which would have been Monday the 10th. I live in Wellington so i didn't think it would take long so when I hadn't received them the Thursday following I called again and the same women told me that she just sent them out that day (not Monday), and still I received nothing, I just called again yesterday, August 18th and she told me that they were mailed. I am not sure what is taking me so long to receive them when they were apparently mailed on August 13th. Today is August 19th and I still do not have them. This is the one thing that disappoints me the most! I know I am at fault for leaving them behind but I like to think that the staff is honorable enough to mail them seeing as I called them basically an hour after I checked out to report the issue! And I am not sure what kind of staff member would want prescription glasses but everytime I call them I am given no good information and no one seems to care about the issue.

"Visited Indian reservation"

3
15/07/2015

A/c is horrible. ..cops came at 3am, woke my husband up, 3 doors down they were drunk and arguing, , breakfast was great. Nice and clean rooms, but otherwise clean, quiet. .small pool, stay away from sonny's, , food cold,.front desk lady was nice.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Good Morning, I would like to thank you for the review you presented regarding your stay at our property. I thank you for your feedback and will use all your observations only as constructive criticism so that I can only improve the stay of future guests. I apologize for the disruptive guests we had and I would like to offer you a 20% discount on your next stay to make up for the disturbance during the night. I hope you decide to make this a hotel you stay in the futue, again thank you for your kind recommendation Vivian Perez General Manager

"Excellent experience"

5
09/07/2015

Motel exterior was well kept. Room was clean and decorated nicely. Bed was comfortable. Staff was profession, helpful and courteous. Breakfast was well served with many selections to choice from. Very good motel to stay at.

vivian clewisto... p, Manager at BEST WESTERN of Clewiston, responded to this review
Sandra, I would like to start by thanking you in behalf of our entire staff, we do appreciate your feedback and will let all my staff know the observations you made.. we hope you will stay with us in the future. Again thank you for your recommendation Vivian Perez General Manager

"Very clean and economical place to stay."

5
17/06/2015

This is your basic motel. Exterior was well landscaped. Interior was clean with ample lobby. Staff was very courteous and professional. Elevator was a winding hallway. Room was ample in size, very clean and quiet. Room had microwave, mini fridge and coffee maker. Shower was ample with curved rod. Shower head was large but had less pressure than I'd have liked. Bed was comfy. The pillows were a bit over stuffed, with no options for a flatter or softer pillow. Breakfast was good, eggs, bacon, waffle along with cereals and pastries. Also juices and coffee. We used lobby for family visit and photos. I think this is the best place to stay in the area.

vivian clewisto... p, General Manager at BEST WESTERN of Clewiston, responded to this review
Thank you, I appreciate your acknowledgement of our property, staff and amenities in this review, your detail and appreciation for the little things that count are what make my job wonderful I look forward to your future visit with us and would like to acknowledge you personally upon future travels. Again Thank you, Vivian Perez General Manager