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Codes Avantages

Best Western Plus Hotel Omaha Airport Inn, Carter Lake

4.5/5  - basé sur 242 notations.
2510 Abbott Plz, 51510-1579, Carter Lake, United States - Voir l'itinéraire

Cet hôtel propose un petit déjeuner complet, chaud et gratuit, une navette aéroport gratuite, une navette locale gratuite (dans un rayon de 8 km), une piscine intérieure, un bain bouillonnant relaxant, un centre de fitness et un centre d'affaires tous deux accessibles 24 heures sur 24, un service de blanchisserie sur place et une boutique de cadeaux. Bienvenue au Best Western Plus Omaha Airport Inn & Suites où votre confort et votre commodité sont notre priorité. Nos chambres modernisées disposent d'une télévision haute définition à écran plat 99 cm, d’un four à micro-ondes, d’un mini-réfrigérateur et d’un accès gratuit à Internet haut débit sans fil. Chaque client est invité à déguster notre petit déjeuner chaud, complet et gratuit incluant œufs brouillés fraichement préparés, pancakes chauds, bacon croustillant ou saucisses, petits gâteaux et sauce, petits pains à la cannelle, muffins, céréales, flocons d'avoine, assortiment de pains, café, lait et jus de fruits. Nous sommes idéalement situés à quelques minutes du terrain d'aviation Eppley d'Omaha et tout près du centre-ville d'Omaha. Assistez à un concert au Century Link Center, ou à un match de baseball universitaire des College World Series au stade TD Ameritrade Ballpark. Découvrez une variété de restaurants et magasins dans les quartiers Old Market ou Midtown Crossing d'Omaha. Explorez les berges de la rivière avec le pont piéton Bob Kerry, ou partez à la découverte des animaux dans le zoo Henry Doorly d’Omaha. Quelle que soit votre souhait, notre navette locale gratuite met le meilleur de ce qu’Omaha a à offrir à votre portée.

Best Western Plus

Hotel Omaha Airport Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 238 voyageurs
Note attribuée
Excellent
132
Très bon
68
Moyen
18
Médiocre
12
Horrible
8
CONSULTEZ LES AVIS POUR
En couple En couple
40
En famille En famille
97
Escapade entre amis Escapade entre amis
20
Professionnel Professionnel
51
Voyage solo Voyage solo
14
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Worst night sleep ever"

1
05/09/2018

The room was cold and damp. Everything was damp to the touch, including the chairs, pillows and sheets. The bed was very hard, probably the hardest, worst bed I have ever slept on. I tossed and turned all night. I will not stay at this hotel again. I love Best Western Hotels, so this is a disappointment.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. I am sorry that you had anything less than an exceptional experience. I have spoken with the maintenance and housekeeping departments to address these issues. I hope that you give us the opportunity to not only meet, but exceed your expectations on your next visit to the area.

"Excellent Place to Stay"

5
04/09/2018

The front desk staff was very friendly. Smooth check-in. The room and property was beautiful. We stayed for several days and the breakfast was different each day. Delicious hot breakfast with many options. We will definitely stay here again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your wonderful experience. We are happy that you enjoyed your stay and had enough time to experience our variety of breakfast selections. We hope to see you again on your next visit to the area!

"Honest!!! Clean! Friendly!"

5
23/08/2018

The staff at this hotel are wonderful!! The most important item to share is about how honest they are! I left my driver's license in a little travel purse in our room when we checked out. Yes, this is totally my fault. Please read below how my ID was returned to me by these great people. Marbella, the Housekeeper, found it and immediately turned it into the front desk staff. Cassandra, a Front Desk Clerk, passed it on to the manager, Mike Lundgren. Dena called to ask if we had left anything. I gave my name as Ms. Mitchell, because I am married. However, my driver's license has my other name on it because I didn't change it when we married. I explained this when I realized I needed to tell her my other name in case there was ID in the bag. She then told me it had my ID in it. I had to have it to get on a plane by that Sunday!!! I was crazy worried. Mike sent it on to another hotel destination of ours later in the week. We received it and were eternally grateful for their honesty and efforts to return such an important item to us. With so much Identity fraud going on in the world, we were thrilled that this went the other way.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your extraordinary experience! We have a fantastic team that takes great pride in provided the best experience possible from start to finish for each and every guest. We are so happy that you enjoyed your stay and hope that you come back and see us on your next visit to the area.

"Great stay and staff"

5
11/08/2018

Beautiful property and the staff goes out of their way to assist. Always a pleasure to stay at this location for business and pleasure. I select this property every time I need lodging in Omaha. The breakfast has a nice selection and friendly host/attendant. The hours work well for airport travel too.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us suck kind words. We are happy to hear that we are your go to choice for lodging when you are in the area! We can't wait to see you again!

"Amazing Staff"

5
30/07/2018

The hotel and staff were in tip top shape to handle our large event. Smooth check-in, clean rooms, quick shuttles, professional pleasant staff, etc. Downtown Omaha is a great place to visit. Would stay here again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your thoughts on your most recent stay. We are happy that you enjoyed the staff and all of our amenities and we can't wait to see you again!

"Good stay"

5
26/07/2018

Just a quick overnight stay with a really nice staff. We checked in late and left early. They started breakfast a three am, a grab and go for people with an early flight. I had to wash a load of laundry $2 to wash and free dryer. The breakfast was great and they had soy milk for my daughter.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. Hopefully the next time you are in the area you have a chance to stay longer! See you next time!

"Best Western, Omaha Airport Inn"

5
25/07/2018

Very helpful staff, good sized room, amenities were all as advertised, and room had some personal touches that made it feel welcoming. Hotel had a shuttle to reach the downtown area and all area attractions to relieve us of the need to navigate in an unfamiliar town.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your experience with us! We are happy that you enjoyed your stay and can't wait to see you again on your next trip to the area!

"Airport stay"

5
24/07/2018

The usual good place to stay. It was very close to the airport in Omaha. We've never had a bad experience at Best Western. I left very early and wasn't able to eat the breakfast. It was a short stay due to my early flight but the proximity to the airport was great.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for sharing your great experience! We hope you have more time to stay and explore on your next visit to the area!

"Iowa to Nebraska to Iowa"

5
21/07/2018

Hotel was Extremely nice and staff was friendly and helpful. We were traveling across Iowa and laughed because we had to go through Omaha Nebraska to get to hotel in Iowa which is just blocks away......................................................................................................................................................................................

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words. We are happy that you enjoyed our staff and had the opportunity to discover the little slice of Iowa on the Nebraska side! We hope to see you again very soon!

"Get the king suite"

5
06/07/2018

Holy cow!! The bedroom portion of the suite is bigger than my own room at home. You could easily do an extended stay at this hotel, no problem! The bed is a little firm for my taste but some people prefer that. Check-in went smoothly; Everything in the room was clean and well maintained. They also have a “Grab & Go”' breakfast option for early fliers that is available at 3:00 am, cold breakfast that starts at 4:00, and hot breakfast at 6:00. I've never seen a hotel cater to travelers like that but what a great concept!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are so happy that you enjoyed your stay and hope to see you again on your next visit to the area.

"Flight trip"

5
09/06/2018

A great place to stay! The room was very quiet and clean. A really nice breakfast. The kids enjoyed the pool. The shuttle was perfect to use to and from the airport. The towel animal on the bed was so adorable!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review and we hope to see you again on your next trip!

"Best Customer service experience EVER"

5
24/05/2018

I called the hotel about an hour and a half away to see if they had any rooms. A pleasant voice answered the phone followed by what I can only describe as the best customer service experience of well.....perhaps my life. Tiara answered and by the end of the call she had me taken care of. I walked through the front doors and it was as if the hotel had sealed behind the sliding glass doors an experience it wanted me to remember for many years....and remember I will! I was promptly greeted by an AMAZING, FRIENDLY, KIND, MOST HOSPITABLE EVER front desk attendant named Tiara. Tiara was not only helpful, but without even asking she had me set-up in a suite (Membership Rewards has its privileges) . She is the first and only person to actually give me my upgrade without asking so it was a refreshing change from the norm. Do you like people who make you feel good to be alive then show up when she is working she just makes you happy to be a human. Then I walked into a wonderland of cleanliness it was as if the magic cleaning fairly dashed through my room waiving his/her magic clean wand all over everything and ever inch of the room. I have stayed in a few Best Western Pluses and have been so letdown.....but not here. My suite was inviting, peaceful, and spacious. My suite furniture was in great condition and comfortable. The beds were more comfortable than my house beds. Oh....I almost left out the most [email protected] towel elephant sitting on my bed (I named him Trunks). I am 1 stay away from being a Diamond Select Rewards Member (Meaning I stay at many Best Westerns) and I'm telling you that this hotel is in my top 2! I stopped staying in the Best Western Pluses because many of them are a letdown but not here.....STAY HERE you will have no worries! Great job everyone you have a hotel you can be proud of! P.S. No plane noise either

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such a glowing review!! We are so happy that you feel that you had the best customer service experience! We aim to not only meet your expectations, but exceed them with every guest, every time. "Trunks" wanted me to say Hi! and he can't wait for you to visit again!

"Great leisure time"

5
21/05/2018

Shuttle transport used was great not having to drive and fight to find parking space. Breakfast excellent. Bed to firm for us. For others it might be great. I suggest the hotel purchase memory foam pillow toppers for guest to use.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts about your stay. We are happy that you enjoyed your stay and hope to see you again soon!

"3 night vacation in Omaha"

4
20/05/2018

Really enjoyed the location, room & amenities. Free newspapers, free shuttle service, clean rooms, great beds & lots of pillows. Friendly staff. Only downfall was the breakfast. Just mediocre. I would stay here again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such a great review. We are happy that you enjoyed your stay and hope to see you again very soon!

"What a GREAT stay"

5
15/05/2018

We stopped by for one night on a visit to Omaha, I was skeptical about the hotel at first, but WOW. THIS is what all hotels should be like. Close to downtown, Old Market and they offer a shuttle service. Room was very clean, very well furnished, and we were surprised to find that someone had taken the time to craft an elephant from the towels. Even the paper in the bathroom was decorated in a flower. They take time to make the room special. We will DEFINITELY stay here again and I recommend this to ANYONE looking for a hotel that is budget friendly and convenient.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such kind words! We are so happy that we not only met your expectations, but exceeded them. We hope to see you back soon!

"Great Location - Friendly People"

5
11/05/2018

The staff were helpful and courteous. There was a shuttle to take you to down town areas as well as to the airport. Very convenient to the airport and old town Omaha. The room was extremely comfortable. Beds were great. The only negative is that the shuttle does not run until 7:00 AM so I had to have a friend take me to the AMTRAK station.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and hope to see you again very soon!

"Clean and safe"

5
10/05/2018

This hotel is conveniently located and in a safe neighborhood. The rooms are super clean and the hotel staff is friendly. I cannot think of a negative to staying here (maybe the noise of the planes, but if you are looking at a hotel by the airport, you probably already knew that).

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy that you enjoyed your stay and can't wait to see you again!

"Visit to Omaha"

5
11/04/2018

Everything was very nice and the employees were very professional and courteous. The breakfast items were well organized and presentable. The egg omelets could have been a little warmer. Other than that it was very good.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your thoughts about your stay. We are happy that you enjoyed the property and hope to see you again very soon!

"Best hotel in Omaha for convenience near airport"

5
10/04/2018

After a week with family in north central NE, we stayed here for one night before our flight out. Best Western plus made it easy. We dropped off the rental car, rode to airport and was picked up and shuttled to the hotel. The fact that this hotel will shuttle you from and to the airport was part of the reason we chose it. The staff is beyond helpful and friendly. Specifically ask for Tiara if you want accurate, great suggestions on restaurants, shops etc. I haven't been this pleased with a hotel in a while! Book here, you won't regret it.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a fantastic review! We are happy that you enjoyed your stay and hope to see you again very soon!

"Emily"

5
02/04/2018

This is a very clean and modern facility. The staff go beyond expectations to meet your needs. Very professional and dedicated to making your stay the very best. Joe was particularly professional and helpful to us during our stay. There was nothing he would not do to assist us. Very very nice.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for leaving such us such a great review! We are so happy that you enjoyed your stay and hope to see you again very soon!

"New hotel with a great manager and staff"

5
24/03/2018

Ah, if hotels would only remain like this instead of becoming complacent. A cute elephant made of towels awaited me on my bed. The front-desk staff bent over backwards to find my frequent-traveler account. The manager greeted me three times and learned my name. The exercise room was modest, and the breakfast was useful mostly for getting fatter, but I would gladly stay at this place again for the great people.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such a wonderful review! We are happy that you feel that we not only met, but exceeded your expectations. We hope to see you again very soon!

"A Great Night Before Starting Vacation."

5
23/03/2018

Had to catch an early flight (5am) to start our vacation so we went down to the Omaha airport the night before. Hadn't stayed here before, but the rooms were very nice, clean, and the staff was very helpful and friendly. They offer a free early breakfast option for travelers who have to depart before 6am. No waffles, but they had eggs and sausage. I would heartily recommend this motel to anyone in the future without reservation.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your wonderful experience at Best Western Plus Omaha Airport! We do have great proximity to the airport, making those early morning flights much easier! Keep in mind that we do offer park and fly packages that include a free shuttle to the airport. We hope to see you again very soon!

"Barely parking available"

2
12/03/2018

Came in to see family and stayed two nights was unable to park in the lot because of how full they were. When I spoke to front desk they said it was because they let there customers park there while they were gone as long as stayed there night before. I think it's a huge inconvenience for people who were actually staying there at the time and not able to park there. I had to use my niece garage and had to have her transport me or take me back n forth to my truck. Also the front desk if I would call no one would answer even if gave a few minutes between. I would have to physically go down to get helped. Just an FYI on that. Rooms and everything else is ok.

BestWesternHotels, Corporate at Best Western Plus Omaha Airport Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Relaxing "

4
11/01/2018

We decided to stay near the airport at the last minute when we heard the weather could be bad. Sara made our reservations effeciently and explained about getting a free shuttle ride to the airport and leaving our car at the hotel. After a comfortable night and a nice breakfast it was so nice to get in a warm shuttle and be dropped off at the door at the airport. For breakfast the coffee and pancakes were very good. Our room was clean with fun towel characters in the bathroom and bedroom. A caution is the that the bathtub floor is very slippery. Also it would be very nice to have a towel bar or hook near the tub. We will definitely stay at the Best Western again when flying out of Omaha.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you had such a great experience inside while the weather was frightful outside! We are glad you got off to a good start to your trip! We hope to see you again very soon!

"Christmas Eve Stay"

5
31/12/2017

The desk clerk, Tiara, was exceptional. It was Christmas Eve and I assume they were running with minimal staff. When we asked about the hot tub at check in, she went & turned it on to make sure it would be nice & hot for us. When we got to our room, the TV wouldn't work. She came right up, all the way on the 3rd floor, with a smile. When she couldn't get it to work, she immediately transferred us to a suite, and even brought new keys up to us! We made our way to the hot tub, which was indeed HOT! Awesome! Breakfast the next morning was really good... with eggs, bacon, sausage gravy... plus all the usual hotel fare. The breakfast attendant was friendly & happy... not grudgingly working on Christmas Day. We did the Stay & Fly option, using the airport shuttle... very convenient. We will definitely stay again!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words. We are so happy you enjoyed your stay. We love that we were able to not only meet your expectations, but exceed them. We hope to see you again soon!

"This hotel sets the standards of what a hotel should be"

5
26/12/2017

Being a truck driver for a company nearby I decided to fly out on Christmas and my buddy to fly out the day before. Arrived around 330PM and was allowed to check in pending they had a clean room available.We walk in and there is a origami elephant on the bed like you find on cruise ships it was so cute.Went and asked at the desk how far the Ameristar was. They called up a free shuttle and took us there to have prime rib and crab legs. Its a free shuttle but i always tip the driver for picking us up so quick. The room is clean.I seriously tried to find something wrong to see if i could out think em there was no way a hotels housekeeping was THAT good. Tops of pictures dust free,Back of tv clean,Behind toilet spotless. it really was a clean room.The walls are very sound resistant so u wont hear tvs and laughing from other rooms Airplanes can be heard but you have to be right next to the ac unit to hear the faint noise.If u like airplanes get a room facing the gas station on the top floor,You might get to see em if they are using the north runways. The airport shuttle needs to be booked at the front desk the day BEFORE your flight its not the hotels van but a 3rd party so they need a count of people to pickup Like my title says this is the standard of what all hotels need to have at minimum will return anytime i need to fly out of Omaha

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your incredible experience during your stay! We take a lot of pride in providing the best customer experience as possible. I am happy that we not only met your expectations, but exceeded them. We hope to see you again on your next trip to the area!

"Wonderful place"

5
15/12/2017

Great place to throw a bday party. The kids love the pool and the pancake maker :) the staff is friendly and very helpful with all your needs. Beds are comfy and they have cots if you nees a extra bed in the room. Very accommodating.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your wonderful experience with us! We are happy that you enjoyed your stay and hope to see you again very soon!

"Above & Beyond the Call of Duty!"

5
07/12/2017

I am a frequent guest and this hotel. I work in commercial transportation and my employer sends me for lodging, since I do not live in Omaha. I have never taken the time to write a review, but I am always extremely satisfied with the service of the management {i.e. Mike, Sara, Laura} they resolve concerns with precision and care. The cleaning staff/housekeeping are not only professional at sanitation, but the towel decorations on the beds are amazing to say the least. The delicious breakfast is served early to accommodate guests, and the turkey sausage is perfect for my dietary needs. Amanda does a wonderful job. Kenny Longdon

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you Kenny for leaving us such a great review! We are happy to hear that you enjoy all of the services we provide. We are glad to see you every time you come in and hope to see you again very soon!

"Great place to stay"

5
04/12/2017

This was a great place to stay for business activities . Close to airport and major highways . I conduct business all over the wolrd and this place provides the same hig quality service. I always recommend my business associates to stay at Best Western hotels

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your experience at Best Western Plus Omaha Airport! We hope you come visit us again!

"Beautiful hotel for a weekend getaway"

5
04/12/2017

Came to Omaha for a girls weekend getaway. This is such a lovely hotel close to downtown Omaha and easy access to the interstate and airport. The price we paid, the value is excellent and amenities are above standards. I would most definitely recommend this hotel to anyone

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! We are thrilled that you enjoyed your stay and look forward to seeing you again on your next visit to the area!

"Great Customer Service and Close to Airport"

5
06/11/2017

Picked this hotel due to its close proximity to the Airport (5 minute shuttle ride) and the Best Western reputation. The customer service was fantastic. Greeted with a smile and kind words. The staff called us a free shuttle to the "old town" area of Omaha which features shopping and great places to eat. Return shuttle was an easy phone call. We were also set up for an early morning shuttle to the airport. Room was very clean and nice and huge breakfast selection in the morning. Could not ask for a better place to stay. And the indoor pool and spa were also nice features.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy you enjoyed your stay and hope to see you again very soon!

"great staff and comfortable"

5
05/11/2017

had a wonderful stay overnight. staff were friendly and very courteous. Loved the bed and pillows, slept very good. Quality place to stay!!having shuttle the airport was extremely helpful as was not driving nyself

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you had such a wonderful experience and hope you will come see us again soon!

"Best Western Omaha Airport"

5
30/10/2017

My room was very spacious and clean. There was a cute little dog made from towels on my bed when I arrived. The staff was professional and friendly. There was a gas station directly across from the hotel to fuel my rental car up prior to leaving. The airport car rental place was approximately 1 mile from the hotel and the airport probably less than a mile from the car rental. Very convenient for me.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts about your most recent stay. We are happy that you enjoyed your stay and hope to see you again soon!

""Best" Choice"

5
28/10/2017

Convenient location near Eppley Field. Excellent shuttle service. Polite, friendly staff. Clean and quiet. Very reasonable prices. Overall a very successful formula for providing the "best (western)" experience.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! We are happy that you enjoyed your stay and hope to see you again soon!

"Wonderful Hotel"

5
28/10/2017

Our recent stay at the Best Western was better than we expected. Adrian at the front desk greeted us with welcomed smile. He was efficient and very helpful. The room was clean and spacious. Amanda in the breakfast area watched over us and made sure we had what we needed. All in all our stay was wonderful and we highly recommend staying there.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for sharing your wonderful experience. We are happy you enjoyed your stay and hope to see you again on your next trip to the area!

"Good Value"

3
27/10/2017

This hotel was a very good value for the money, but here is my advice: Ask for a room on the top floor (to minimize creaky floors above you), on the back side of the building (the front overlooks a gas station, which got pretty noisy on multiple occasions). Also, the beds are of decent quality but are very firm! If you like firm beds, you'll love them. I would've preferred softer (and, from reading other reviews, I see I'm not the only one). Breakfast is average. Wifi worked great. Room was very clean. Shower was great but bathroom fan didn't seem to do anything but make noise. AC unit has a "constant fan" option, which is great for people who like white noise while sleeping. Location isn't great for walking (the only places nearby are a Subway and a convenience store) but is only 5 minutes from downtown by car, and close to the airport. Overall, a decent stay at a great price.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your thoughts about your recent stay. We hope to see you again on your next trip to the area!

"Can't Beat Best Western"

5
27/10/2017

When I have a choice I always choose Best Western. The employees always have a smile and are ready to help. They provided a ride to the airport even at the early hour in which we needed to leave. You just can't beat Best Western!!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy you enjoyed your stay and hope to see you again soon!

"Great Stay at Best Western"

5
25/10/2017

Good price, close to airport for early departure, Clean room and friendly staff. Beds were comfortable which is a must for me. Staff was helpful. Breakfast offered but we left too early. Would stay again!

"Clean and nice!"

5
22/10/2017

I always worry about hotels near airports because of the high turnover in rooms and potential noise. But this hotel exceeded my expectations! Clean, nice modern rooms, good workout gym and pool, the beds are comfy and the noise level is low! Great, helpful staff!

"Comfortable and good value"

5
21/10/2017

This BW is conveniently located to the airport. It's clean and the rooms are nice and comfortable. I wish all Best Western's were this nice and that the chain was consistent. If all BWs were like this one, I'd probably stay in them more often.

"Very great hotel!"

4
16/10/2017

We have stayed at this hotel 2x now and will be staying in our future visits to Omaha. Hot breakfast is good (would be great if it was freshly cooked but I think it's frozen things like eggs reheated). Staff is awesome. Pool, lobby and rooms clean. The location is a relaxing short drive and good area. I feel very safe with my 2 small girls coming here. The hotel gives you snacks on request for your outings & the pool/spa area is super clean and fun.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! We hope to see you again soon!

"A great little staycation!"

5
16/10/2017

Just needed a few days away locally and couldn't have picked a better place to just get away. The staff is great and friendly. Very responsive to my needs. I highly recommend this property. Will most definitely return again!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We hope to see you again soon!

"Perfect for an early flight out of Epply Airfield!"

5
13/10/2017

Perfect for an early flight out of Epply Airfield! Clean and close by... Breakfast provided a good selection. Room was clean and tidy as well as bathroom. Amenities were perfect. Room decor had recently been updated. Reception desk very helpful and personable.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts. We hope to see you again soon!

"Late Night Reception"

5
04/10/2017

We arrived at the Best Western after a late flight to Omaha having missed our connection in Chicago. We had flown from Germany to Finland. We were extremely tired. The night receptionist, Dena, was most polite, helpful and understanding. Her kind and helpful attitude helped us relax after a rather upsetting event....missing a flight.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your recent experience. We agree, Dena is always friendly and ready to help! We are so happy that you enjoyed your stay and hope you come see us again!

"Great place to stay"

4
02/10/2017

Stayed in the hotel for 2 nights. Bed was comfortable and room was clean. Breakfast was included and was fast and fresh. Staff were very polite and knowledgeable about the area. Pool was a welcomed addition.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for sharing your experience. We are happy you enjoyed your stay and hope to see you again!

"Great Stay"

5
30/09/2017

Very nice stay at a very reasonable price. We requested a quiet room and were placed in the D block. It was very quiet with really comfortable beds. Families enjoyed poolside rooms and didn't mind the extra noise during swimming hours. Quick and easy van service to and from the fun downtown restaurant area. Incredibly pleasant and helpful staff. Lots of breakfast offerings and quick free internet connection. All staff were A+

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey. We are happy you enjoyed your stay and hope to see you again.

"Wonderful hotel"

5
29/09/2017

Excellent hotel for business people. They had two breakfast settings, one 4 to 6 AM for those leaving from the airport early and the second from 6 to 9 AM for people leaving later. The desk clerks were very helpful to us as we wanted to go to the casinos nearby. This hotel is easy to find and located right by a convenience store for late night snack attacks. We were not bothered by any noise associated with the airport.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for leaving us your thoughts on your most recent say. We are happy that you enjoyed your stay and hope to see you again!

"Very Pleasant Staff, Clean Room, & Nice Breakfast"

4
27/09/2017

We recently had to travel last minute and stayed t Best Westerns all three of the nights we were out of town. The service we received at both of the facilities was great. Pleasant and attentive staff at both facilities, clean rooms, and delicious breakfast! My only true complaint is the pancake making machine, it spits our rubbery, not-so-appetizing "pancakes".

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts on your recent stay. We are happy you enjoyed your stay and hope to see you again on your next trip!

"Decent stay"

4
24/09/2017

Stayed here for two nights. Staff was friendly. Reserved two queens on second floor, smaller rooms but Bed and pillows were comfortable. Decent pool area not too far from University Medical Center. Breakfast offerings seemed lacking variety.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to respond to our survey. We are happy that you enjoyed your stay and hope to see you again on your next visit!

"Most ideal Best Western ever"

5
22/09/2017

We've stayed at a lot of Best Westerns, and have NEVER stayed in one as nice as this one. The staff went out of their way to make our stay pleasant, and the decor, cleanliness, and breakfast all were excellent. I wish all the Best Westerns were as nice as this one.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy that you enjoyed your stay and hope you give us the chance to exceed your expectations time and time again. See you soon!

"Excellent Hotel"

5
18/09/2017

Very nice hotel. I got upgraded to a junior suite for being a Diamond member and it was extremely nice. Convenient to the airport. Really more than I expected for the location. Will be staying here again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words. We are happy that not only did we meet your expectations, but exceeded them. We hope to see you again soon, so we can have the chance to impress you time and time again.

"Great stay"

5
18/09/2017

Nice new property with excellant staff. Were helpful and responsive. Only problem was with hotel design in that you could here people walking on floor above you. First night hot water wasn't as good as it was the second night.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and hope to see you again on your next trip.

"Great hotel location for the holiday"

5
05/09/2017

This hotel worked great for the holiday weekend. We were close to the zoo, pedestrian bridge and park. The pool was warm and worked great for the kids. The staff helped us avoid the parade traffic and created a towel puppy which delighted the children. You couldn't even tell we were near an airport from inside the room.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! We are happy that you found us conveniently located to all of the great attractions that Omaha has to offer and your family enjoyed their stay. We hope to see you again on your next visit!

"Great stay"

5
05/09/2017

Love the beds and pillows. Also the breakfast and amenities are super awesome. Close to downtown Omaha and all the happenings I was attending. Many options for breakfast choices and times to eat as well.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts on your recent stay. We are happy that you enjoyed your stay and hope to see you again soon!

"Wonderful room!"

5
02/09/2017

One of the nicest inexpensive hotels I've stayed at. To start, the parking lot was clean & well lit. The clerk at the front desk was very friendly, patient and helpful. My non-smoking room had a king size bed and a sleeper sofa, even tho I was traveling alone. The bed was cushy, the bedding was comfortable, as were the pillows. There was even a dog made out of towels laying on the bed! There was a huge bench at the foot of the bed and a lamp on each bedside table. All the furniture was nicer than your typical hotel furniture. The kitchen area had dishes and silverware. Very nice. The bathroom was well lit with plenty of counter space. I really appreciated the half-wall between the toilet and the sink. I'm short and I usually have to lean way over the sink to look into the mirror to put my makeup on, so I was happy to be able to put my travel mirror on this shelf. Sometimes it's the little things you appreciate the most! Should I ever be in the area again I would stay here again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review! We know that sometimes it's the little things that make the biggest difference. We are happy that you enjoyed your stay and hope to see you again on your next trip.

"Best - Best Western!"

5
28/08/2017

Great hotel - clean, well maintained, large room, quiet, good rates, excellent service - and very close to airport. Extra care was taken in folding of towels, pillows were very comfortable too! I would definitely stay there again!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy that you think we are the Best-Best Western! We are excited that you feel we not only met, but exceeded your expectations and hope to see you again soon!

"Great place to stay when using the airport in Omaha."

5
27/08/2017

Clean, all necessities provided, efficient staff and shuttle. My time at the hotel was comfortable without any glitches. Early breakfast was limited but sufficient. Great accommodations when using the airport.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy tou enjoyed your stay and hope to see you again soon!

"Best Western Plus"

4
25/08/2017

My family and I went on a 8 day road trip, visiting 4 states and staying at many different hotels. It was obvious to my family and I that this Best Western was the BEST. Everything from the location, service, rooms, etc. was great. I would definitely go back to this hotel as well as IHIGHLY RECOMMEND this hotel if visiting Nebraska.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such kind words! How exciting that after such a long trip you found us to be the BEST Best Western! We hope to see you again on your next trip!

"Summer stay 2017"

4
24/08/2017

Our main complaint was in the dining room they ran out of food. Staff claimed due to being so busy. Sorry, but the at is your business people and food. Gluten free muffins were not available, and there was not other GF OPTION (I,e. Oatmeal) available. Disappointing.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a survey. I would like to apologize for the issue that occurred at breakfast and assure you that this is not acceptable. We would like to thank you for bringing it to our attention and we are using this as a training opportunity with our breakfast staff. We hope that you will give us another opportunity to meet and exceed your expectations the next time you are in the area.

"Easy, comfortable stop"

5
24/08/2017

Stopped for a night on a family road trip. Crib was in room as requested for infant. Breakfast was a reasonably good example of the self-service "hot" buffet type. Everything was comfortable and clean, felt new. Someone on the housekeeping staff is a towel-folding artist. Location is convenient to airport.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time ti leave such a great review! We hope to see you again on your next trip!

"Great Hotel"

5
24/08/2017

Great location, very helpful and friendly staff. Breakfast was fresh and great selection. Amanda the breakfast attendant was very friendly and always chipper in the morning. Mike the general manager is very helpful as well as all of his staff members they all went above and beyond guest satisfaction. The rooms were very clean and I loved the animal towels on the bed. I will stay here again.

"Close to airport"

4
23/08/2017

About a 3 minute ride from the airport and close to downtown Omaha, NE. Good Continental breakfast! I have bursitis in the hip and there beds did not bother me. Bathrooms are very clean. Their walls seem to be a bit thin.

"On The Way"

5
23/08/2017

Fantastic stop on the way down to Nebraska for the Eclipse. Right on the border and close to a Lot of interesting sites and things to do. Iowa is not all Flat.!! In the String of Hotels in the area This Would be my choice every time.

"College Move in"

4
17/08/2017

We were there to move our daughter down for college. Everyone we came in contact with were very pleasant and friendly. Hotel was clean and the breakfast was good. Our shuttle driver on Thursday morning was exceptionally good. Very outgoing and helpful with any questions we had.

"Good value"

4
14/08/2017

This property is next door to a Candlewood Suites, where we stayed for the triathlon last year. It was twice as expensive as the Best Western for not much benefit. It was nice that they had a shuttle services within a 5 mile radius also.

"Passing through Omaha"

4
14/08/2017

I was traveling for work in the Omaha area and found this Best Western Plus near the airport. This is a very nice facility in a great location. Nice clean comfortable rooms, good internet. I was not able to get the front desk staff to send the confirmation for my next scheduled reservation to my email due to some problem on their end.

"New Hotel"

5
05/08/2017

My family and I stayed at this location for 1 night on July 1st. The staff was very friendly and efficient to check us in fairly quickly. The rooms were new and clean. Enough parking for everyone. breakfast was also good. we had lot of luggage, they changed our rooms from 2nd floor to ground floor.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and wee look forward to your next visit!

"Wonderful experience!"

5
03/08/2017

The hotel was very clean, the staff was very friendly and customer service was great! I will definitely stay here again in the future. I highly recommend to anyone on a business trip or just wanting to get away.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to send us your valuable feedback! We are happy you enjoyed your stay and look forward to seeing you again very soon!

"Work"

4
02/08/2017

Hotel was cleaning modern my stay was good the location was not the best kind of hard to get to and not in the greatest part of town but my overall stay was pleasant. As with all motels I wish the breakfast was a little more desirable in the coffee of a little better Brew

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your feedback. We are happy to hear that you had a plesant stay and hope to see you again!

"MUCH nicer than I ever expected!"

5
30/07/2017

I was so pleasantly surprised by my hotel stay! Our room was modern, clean, really nice decor, it had a fridge, microwave, and a coffee maker. I couldn't have wanted anything more. REALLY close to Epply Airport (4 min. drive). If you have an early flight they have grab and go breakfast available at 0300, cold breakfast starting at 0400, hot breakfast starting at 0600. Perfect stay - thank you Best Western!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
You are so Welcome!! Thank you for taking the time to share your experience! We are happy you enjoyed your stay and hope to see you again soon!

"Recommend Location & Facility"

5
28/07/2017

We were in town for business and always try to stay at Best Western Plus locations. This one is convenient, easy parking and the staff was very friendly and helpful. We used the shuttle to the Market Place area for dinner and made it more enjoyable! Rooms very clean and odor free. Highly recommend this location!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for completing a survey! We are glad you enjoyed your stay and hope to see you again on your next trip.

"Great place"

5
25/07/2017

This was a great place to stay with everything that we needed!! The free shuttle service and free breakfast were a plus, and then the microwave and refrigerator were a plus as well. I highly recommend this place , and will stay there again!!! :)

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such kind words! We are happy that you enjoyed your stay and hope to see you again soon!

"Highly Recommended"

5
24/07/2017

Their service, attitude and quality are beyond excellent. They care about the people who are staying there and they will do whatever they have in their "power" to serve you well. I felt safe staying at this hotel and whenever I am traveling back to Omaha, I will definitely stay there again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to to share your awesome experience! We are happy to hear that you felt we have high quality service, because it is our top priority to not only meet your expectations, but exceed them! We can't wait to see our favorite "Activator" the next time you visit the area!

"Convenient Location close to Omaha and Airport"

4
17/07/2017

Actually located in Carter Lake IA, but only a quick few minutes to both the airport and downtown Omaha. More importantly, the hotel provides a bus service to both locations plus they'll take you to Old Market in Omaha for dinner or drinks. You can be at the convention center in 5 minutes. They even ran us up to the zoo.Terrific service with friendly drivers. I understand that the hotel used to be a Holiday Inn Express. There is a somewhat odd lobby entrance, in that you don't see the front desk upon entering. They have two computers for guest use and a small but adequate sitting area. The rooms are decent sized. I did hear every foot step above us. Breakfast is adequate and about what was expected. Note that, other than a gas station and a liquor store and Subway shop, there is nothing immediately near the property. This is a good value property and I would repeat when next in Omaha.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your experience. We are happy to hear that you were able to utilize our shuttle service to get you to and from all of the great attractions that Omaha has to offer. We hope to see you again soon!

"very nice"

5
17/07/2017

this is right next to the airport, very clean, priced right, cant go wrong here. will stay here again. there are not too many options at this airport, I am in hotels about 160 nights a year, and prefer Best Western.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for for taking the time to leave us such a great review! We are happy to hear that you have made Best Western your preferred hotel for your travels and hope to see you again on your next visit!

"Good visit"

5
13/07/2017

Great visit. We got stuck in town for an extra day due to a medical emergency. Everyone was great from the front counter to the staff. All questions were answered promptly and correctly. Thank you for making a difficult situation just that little bit better that we needed.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a survey. We are happy that we could make your difficult situation a little easier by responding to your needs quickly and accurately. We invite you to come see us again soon!

"awesome!"

5
13/07/2017

Everyone was extremely helpful. The room was perfect. I couldn't say anything negative! The free internet was extremely easy to use. I've stayed at Best Western Plus in the past and have never had a bad experience1

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! We are happy that you enjoyed your stay and look forward to seeing you again on your next visit!

"returning home"

5
11/07/2017

I had been in hospital earlier that morning when I had a sudden trip to the hospital and was advised to go back home. My husband had to get us a flight home and I was not really fit enough to travsl home that day. He bought 2 tickets for the next day so had to find a hotel where we could stay the night. The Best Western had the one room available as there was a baseball tournamount being staged there. We got an airport bus straight to the door of this hotel. When we rang to report noisy people going along the corridoor they did manage to quieten the noise which was much appreciated. The breafast was self-service but we really had a good choice and liked the pancake maker! All the staff were polite and helpful.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! I am happy that you enjoyed your stay and we hope to see you again on your next trip!

"Wedding weekend"

5
07/07/2017

My husband and extended family used this was used for a family wedding weekend. We were well please with everything, except the ironing board was broken but was able to make do by putting on the bed. Busy hotel with all the baseball games nearby and fans in the hotel. Thought it was very comfortable and personal very heplful. Had to get directions to a private home and church with directions right on. Should have asked for directions from church to the reception--probably would have been better than Mapquest. Returned to the hotel was right on and no problems except for foot traffic around the ball diamond for tbe College World Series game letting out about the same time as our trip back.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your experience. We are happy you enjoyed your stay are hope to see you on your next visit to the area.

"Well Cared For in Omaha"

5
02/07/2017

The staff made our four night stay a wonderful experience. The hotel itself was comfortable, clean and well-maintained. The manager treated as his personal guests and set the pattern for a warm, caring, and responsive staff. Shuttle service to the downtown sights and to restuarants made the location (within 5 minutes of the airport) very accessible to all we wanted to do. Thank you for a perfect stay.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review! We are happy to hear that we met and exceeded your expectations and invite you to come see us again very soon!

"Great Place to stay for CWS"

5
29/06/2017

Free Shuttle to and from TD AmeriaTrade Park. Hotel staff friendly and accommodating. Shower water pressure is excellent! Breakfast is self service style and is effecient for a limited service hotel. Located very close to airport without the noise.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave your thoughts about your stay. We are happy you enjoyed your experience and hope to see you again very soon!

"First timer in Omaha"

5
27/06/2017

This was first time to Omaha to visit and while there were other Hotels to stay at, I chose Best Western and have not regretted my choice once. Staff was awesome and the rooms were very clean. Good breakfast, and the shuttle service was a great add on. Planning to make another trip to Omaha and this will be go to place to stay at.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for leaving such a glowing review! We are happy that we met and exceeded your expectations and are proud to be your hotel of choice when visiting the Omaha area! See you soon!

"Fantastic room and breakfast "

5
26/06/2017

We went for a baseball tournament. So in addition to luggage, we had sports equipment. The room was extra large, very comfortable for the family. My husband picks hotels for the breakfast and this one did not disappoint. There was a large variety hot and cold items. Amanda, the employee who ran the breakfast area, always asked if we had what we needed. She was very good with my boys despite being busy bussing tables (always clean) and stocking food. We would definitely stay again.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words. We are happy that we were able to meet and exceed your expectations and hope to see you again on your next trip!

"Pleasantly surprised"

5
26/06/2017

Perfect location, staff was awesome, bed was comfy, couldn't ask for better for the price I paid. Only complaint is the pool area is so hot and muggy and needs better ventilation. Gym has good equipment but area is small.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your great experience! We are glad that you had such a wonderful time and hope you come to see us again!

"Mini-Vaca"

4
25/06/2017

We came to Omaha to visit the zoo, but knew the CWS was going on as well. They offered a shuttle to both locations, so it made our decision to stay here even easier! We appreciate the gentleman who checked us in, he made sure we had a room we would be happy with!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy that you were able to take advantage of our convenient shuttle service. We hope to see you again on your next trip to the area!

"Nice Outward Apperance, Room Was So So"

3
19/06/2017

Lobby was nice, good breakfast choices. Room carpet was wet when we checked in. No closet or luggage rack. Loved the shuttle service, they will take you anyplace you want to go in a five mile radius. They have early morning shuttle service to the airport.

"Self"

5
18/06/2017

Have a great breakfast Amanda was very helpful and polite. Rooms were nice and had a great stay. I like the shower and the toilet too. Pool and hot tub are nice as well along with guest laundry. Front desk service is great as well

"College visit"

4
17/06/2017

Went to Omaha to visit colleges. this hotel was perfect for visiting Creighton. we had a very nice 3 night stay. pool/hot tub we nice and clean, used it every night. exercise room had enough items to get in a work out. breakfast was standard with a decent selection and there was always food on hand when we went in. staff was very nice at check in and check out. Only minor issue was the AC didn't seem to help with humidity. always seems a little muggy in the room but not too bad. everything in rooms were good, beds slept well and had fridge and microwave. price was good and we would definitely stay here again.

"Evening stay"

5
15/06/2017

Everything was great, from the room, hot tub/pool to the breakfast in the morning. Front desk was friendly and helpful. If you need a quick bite to eat there is a Subway across the parking lot. Quiet and comfortable. Would stay here again.

"Good value and close to downtown"

5
10/06/2017

Stayed while visiting Creighton University with my son. Much better value here than hotels downtown but still very close. Clean, quiet and comfortable beds. Also close to airport with shuttle service if needed.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for sharing your great experience! We are happy that you enjoyed your stay and look forward to seeing you the next time you are in the area!

"More then you expect "

5
28/05/2017

I have been staying here on business for a couple of months and have brought my family to stay as well. The rooms are extremely clean, I'm picky!! The staff is very friendly and go out of their way to make sure you have a comfortable stay. Close to the market area and the zoo. I won't stay anywhere else now when I'm in the Omaha area.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a glowing review! We are happy that we have exceeded your expectations and have become your hotel of choice in the Omaha area. We hope that you have also had the chance to use our local shuttle service to get you around to all of the great attractions! Hope to see you soon on your next trip!

"Great hotel - close to the airport"

4
26/05/2017

Although my stay was very brief, the staff were very helpful and having the airport shuttle and being so close to the airport was a huge help as I got in late and left early the next day to catch my flight. Clean hotel and friendly staff.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and was able to use our great shuttle service! We hope to see you again on your next trip!

"Great place to stay"

5
23/05/2017

I was very impressed with the staff and quality and appearance of this property. Very good experience! Rooms were very fresh and clean! Didn't use the shuttle service but glad it was available if needed.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for leaving us such a great review! We are happy that you enjoyed your stay and hopefully next time you will be able to try out our great shuttle service!

"Stay Here!"

5
19/05/2017

We always stay here when visiting Omaha. The public areas and guest rooms are always neat and clean. Breakfast offers plenty of options. It is a quick and easy trip to downtown and the waterfront area.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to share your experience. We are happy to hear that we are your hotel of choice when visiting the area! We hope to see you again very soon!

"Very Nice and great location "

4
18/05/2017

A great place to stay. Close to the downtown-Old Market area as well as the Airport. Rooms are very nice, lobby area and breakfast area as well. One of the nicest Best Westerns I have stayed at. Front desk staff very accommodating and friendly

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a survey. We love to hear that our guests are loving the Best Western brand and many have mentioned that our Best Western Plus stands out from the rest. We are so happy that you enjoyed your stay and hope to see you again on your next stay!

"Good Service, Good Location, Good Value, Good Facility"

4
17/05/2017

The staff was wonderful from the moment we inquired about reservations for a block of rooms. Mike, the general manager, took the time to show us the facility and provide a reasonable rate in advance of our event. Laura was great when we had to revise reservations (she is the reservation guru). The facility is in good shape, well maintained and has nice amenities. Our only trouble was that the key cards needed to be rebooted a few times.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great survey! We are happy that you enjoyed your stay and was well taken care of by our staff. We hope to see you again on your next trip!

"Niceovernight stay"

4
16/05/2017

I had an early flight and decided to try the Best Western at the airport. The staff was friendly the room clean and the value good. This hotel is a short ride to the airport on a shuttle and close to downtown. Easy to get to some nice restaurants and low hastle getting to the airport.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave a review. We are happy that you decided to stay with us and gave us the opportunity to meet and exceed you expectations! We hope to see you on your next trip!

"Friendly comfortable convenient place to stay"

5
12/05/2017

Not far from the airport. I was welcomed and made to feel special. No faults at all. Smiling happy staff. I left something behind and the manage Fedexd it to me right away after calling me.. Excellent service!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a wonderful review! We are so happy you enjoyed your stay and hope to see you again!

"Good value and good location"

5
09/05/2017

The Best Western Plus is located near the Eppley airport in Omaha and is close to the Old Market and Century Link Center. The hotel was clean and bright and the staff was very friendly, especially the breakfast staff. The quality of the breakfast food was good.The rooms were modern and the beds were comfortable.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy that you enjoyed your stay and hope to see you again on your next trip!

"Very nice"

5
04/05/2017

One of the better Best Western I've visited. Very friendly staff, very clean and nicely put updated room. Good TV and channels. Great water pressure and all bathroom fixtures were in tip top shape and working order. Only issue, and it's not fault if hotel, is the soft water.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such a great review. We are happy that you enjoyed your stay and allowed us the opportunity to exceed your expectations! We hope to see you again!

"very comfortable stay"

5
02/05/2017

We traveled from Kansas City with several families for a dance competition in Omaha NE. Our room was excellent! Very comfortable nights sleep, super clean updated modern rooms and a great helpful friendly staff! The shuttle to our venue was a huge perk! This will be our go to hotel for Omaha!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a survey. We are so happy to hear that you had such a great stay and was able make use of our convenient shuttle service! We can't wait to see you again on your next trip!

"Great Place"

5
28/04/2017

Very friendly staff. Very accommodating and a great value. Amanda who runs their breakfast is extremely hospitable and a breath of fresh air every morning. They are very conveniently located near the airport and TD Ameritrade baseball stadium. They also offer a very convenient shuttle service to neighboring areas. I'll stay there every time I visit Omaha.

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a survey. We are happy that you enjoyed your stay and we hope to see you again in the future!

"Top notch!"

5
19/04/2017

Customer service was great. Room was very nice and clean. Lobby area and breakfast area very nice. Very affordable and check-in was easy. A convenience store close by for late night snacks. Close to the airport. I would recommend this hotel!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words! We are happy you enjoyed your stay and hope to see you on your next trip!

"Convenient and affordable"

5
12/04/2017

Chose to stay at this hotel which is actually in Carter Lake, Iowa just outside of Omaha when in town for the Eric Church concert at the Century Link Center. The hotel offered a shuttle which was an unexpected bonus. The hotel is small-just 2 stories-rooms were clean and quiet-large breakfast area. The staff were friendly and helpful in directing us to local bike trails. Would definitely stay there again if in the Omaha area. Thank you!!

Liz D, Director of Sales at Best Western Plus Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey! We are so happy that you were able to take advantage of our shuttle service and we hope that you come see us again on your next trip!

"Amazing service and very affordable hotel"

5
10/04/2017

This hotel manager and staff were amazing! So attentive and welcoming, they made sure everything went smoothly for my stay. Super convenient and flexible, I called them from the airport 3 hours before the check in time and they found a shuttle to get me to the hotel and let me check in early. I had a meeting the next day and wouldn't be back to check out before the check out time, they held my luggage at the front desk before I was ready to move on so I wouldn't have to take it to my meeting. Simply amazing people. This was a steal! One of the cheaper hotels you'll find but was cleaner than the Marriott I stayed in!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to share your thoughts about your stay! We are so happy that you felt you had an amazing stay and we hope that you come see us again!

"Good Stay"

5
09/04/2017

Hotel appearance was good, staff was nice. The room was very clean, the shower had good water pressure and hot water (which is a major plus for me). If I ever travel up that way again, this hotel would be my pick again.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review and we are happy that you enjoyed your stay! We hope to see you again in the future!

"Awesome"

5
04/04/2017

Great experience beautiful location excellent customer service food excellent overall will gladly go back and stay longer. All staff members administration housekeepers will train very professional met all my needs and expectations I would gladly stay at the best Western good experience

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a rave review! We are happy to hear that you enjoyed your stay and hope to see you again on your next trip!

"Just say no to early morning flushing!"

3
01/04/2017

Everything was fine and as you would expect from a Best Western Plus property...except when I was not feeling well at about 2:00 a.m. and had to make use of the toilet facilities in my room. Although the commode was in desperate need of a good flushing, there was no water in the bathroom. When I checked with the front desk I was advised that this happens every night at about the same time and they have not been able to discern the cause but that it would come back on in a half hour or so. They were correct, it did come back on, however when I again stayed (in the same room by the way) 5 days later nothing had changed.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your feedback about your experience. We are sorry that you experienced an issue during your stay. I would like to assure you that we have addressed the issue and it has been corrected. I hope that you will give us the opportunity to meet and exceed your expectations on your next stay.

"Cleanest and biggest room we have had in years, loved it!!! "

5
12/11/2016

We stayed in a King Suite with our kids this week and absolutely loved it. So much room. There was a huge living area (HUGE) with tons of room even with the sofa bed pulled out. The kitchen area was nice. Bathroom was functional and super clean. This never seems to happen anymore and I'm used to being disgusted, this was very clean, such a pleasant surprise. The only problem we had was that there was no bedding or pillows in the room anywhere for the pull out bed. But we called down and they had bedding and pillows up to us in less than 10 minutes and even called us to update when they were getting on elevator with the bedding. Great service. And we were very impressed with the price!!! Previously we have stayed at the LA Quinta across the road and been so disgusted, this was so much better and for the same price, like comparing a 1 star to a 4 star. Thank you for a wonderful stay!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such kind words! We are so happy that you enjoyed your stay and the room exceeded your expectations. We hope to see you and your family again on your next trip!

"Junior Suite"

5
02/11/2016

I stayed in a Junior Suite on a 5 day business trip. It is a great location, the junior suite was nice sized with a king sized bed and plenty of seating. Everything seemed very clean and well-maintained. Plates and silverware and a refrigerator were provided. If you like watching television, there are two in the room- but the remote really does not work 100% of the time- took a few tries to turn it on and then could not get it to change channels. The only drawback (not the hotel's fault or under their control) is that the traffic from the nearby convenience store was pretty busy and loud. Breakfast was above average with a a bit of variety daily.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts about your stay. I am happy to hear that you enjoyed your room and I am having maintenance look into the TV remote situation, thank you for bringing that to my attention. We hope to see you again on your next trip!

"Average at best."

3
01/11/2016

I am a Diamond Elete member I stay in BWs over 100 nights per year. I was not offered an upgrade or even told one was not available. Felt the check in process was rushed not personal at all I think she sits in front of a mirrior and practices how fast she can say it. I had a room on third floor and there is no sound barrier between the floor. Sound like a heard of elephants and other not so very nice sounds were heard. I recommend you stay on the 4th floor. My thought when I arrived was to stay a second night glad I did not. The Comfort Inn at 2500 192nd is first class stay there.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for your valuable feedback, this survey will be used in training our front desk staff on better serving our valued guests. We hope that if you return to the area you will give us a second chance to "wow" you.

"Good, but not the technology"

3
25/10/2016

I am a woman traveling alone. The parking lot is very well lit at night. Check-in was a bit abrupt with a stern warning about not smoking in the rooms - and I don't smoke. The room had a strong air cleaner smell, but I got used to it. The room is simple, but the bed and pillows were comfortable. The clientele appeared to be friendly business and families. The breakfast was good. The remote for the room's television would not provide closed captioning. The front desk brought up a new remote that gave me captioning. Terrific! But, it would not turn the television off. And, there were no manual buttons to press to turn the television off. It's now late at night, and I don't want to re-dress to have someone come up and deal with this. So, I put several layers of a folded sheet over the television screen and turned it away from me. The next day, during check-out, I made comment of this. I was told the gal would "check it out." There was no apology - or even an "I'm sorry to hear this" meaning this would simply mean more work for her - but comes across somewhat as an apology. I wasn't impressed by this property, and would likely check out other properties nearby when staying in the area.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. I am sorry to hear that your stay was less than satisfactory and please know that we have taken the training opportunity with the front desk staff to refresh our customer service skills. I hope you give us another chance to meet and exceed your expectations on your next visit.

"short omaha stay"

5
20/10/2016

came to Omaha for a short stay to visit my daughter who's attending Creighton. Picked the Best Western Plus from past reviews.I'm glad we decided on a stay here. Hotel was very well kept (I'm not sure if it was just built but it even smelt new!), clean, staff was very welcoming and courteous, hot breakfast was a plus, rooms were roomy enough for our family of 3. Location was near to the airport and the university as well as local attraction! Will definitely stay here again!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and hope to see you again!

"Recommended"

5
15/10/2016

Two seniors traveled to Omaha for a 3-day weekend to visit the typical locations including the zoo, the bridge, the Durham Museum, others. We knew that we would end up in the Old Market area for dinners. This hotel worked out great for us. I was going to book downtown, but this group of hotels in Carter Lake toward the airport are lower priced and this one was just fine. Old Market was an easy 10-minute drive. The other sites were easily accessible. The hotel has recently been remodeled, breakfast was passable, well above average. To top off our weekend my car ended up needing to be towed on Sunday night and left at a service location. The hotel manager the next morning took care of us, getting the shuttle and a driver to take us to the car instead of us having to deal with a cab. Very accommodating and nice. The room was fine, the location worked out well, we were glad we made this choice. Don't let the Carter Lake, Iowa address throw you. The hotel is on the main road going from downtown to the Omaha airport, and on the west side of the river. The Missouri River changed course some years ago during a major flood and that small section of Iowa ended up on the Omaha side of the river. Iowa still claims it.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind remarks. We are happy to hear that you enjoyed your stay and decided to try a location other than downtown. I would like to think we are the little gem right around the bend! We are very accessible to all of the downtown attractions, and I hope to see you again on your next visit!

"Omaha weekend "

3
12/10/2016

The hotel was nice but the beds were very hard! The gentleman at the front desk scared my kids. He asked if I was on Facebook and then started in about the clown phenomenon going on. It scared my elementary daughters greatly! NOT professional at all!!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a survey. On behalf of all of us at Best Western Plus Omaha Airport, I would like to apologize for your less than professional interaction with the staff and please know that we have addressed the situation. We hope that you give us another opportunity to meet and exceed your expectations.

"Omaha Airport hotel"

5
03/10/2016

We had the misfortune of staying at the Sleep Inn across the street on our first night. What a disaster. Fortunately we were able to switch to the Best Western and that made our trip was a total success. Great staff and lovely rooms.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words, we are happy that we helped make your trip a success!

"Early am flight"

4
27/09/2016

Room clean and check in quick despite the fact they had us checking in a week later. The bed however was not comfortable, hard with way too puffy pillows. Early breakfast ( starts at 4 am). They do have shuttle to the airport and a deal with Budget Rental if you want to leave your car long term.

"Happy I stayed"

5
20/09/2016

Front desk was happy to assist with check in and the rooms were clean. Breakfast was awesome; which it did include cheese omelets, biscuits and gravy, fruit, bagels and yogurt and soy milk and regular milk. Extremely impressed with the hotel and will be back.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such encouraging words! We are happy that you enjoyed the breakfast variety that we offer and we hope to see you again soon!

"Above and beyond service"

5
18/09/2016

Do to a reservation issue, on our part, we arrived at the hotel without a reservation and no rooms were available. Mike, the manager, went above and beyond to secure us a room for the night. He even took us personally to a couple of "sister" properties that had a room available. Since we had already been charged for the hotel, he made arrangements for us to stay at another hotel nearby and paid the room charge and the difference between the two rooms. I felt that this was a service unlike any other I have found in the hotel business. He could have very easily have said that it was our fault and sent us on our way. I will definitely give this hotel another chance when I am in need of a room near the Omaha airport. We originally booked this hotel because of it's great reviews to begin with.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for leaving us such kind words! We agree, Mike is one of a kind! Customer Service is top priority and we are happy that you had a pleasant encounter. We hope to see you again on your next trip, so you can have the full Best Western Plus Omaha Airport experience!

"Super nice, both hotel and employees"

5
08/09/2016

Very nice hotel. Front desk even offered a ride to a store. Good pool, big and hot tub good room, bed, clean etc Breakfast was fully stocked and actually good The only small issue was the contract there shuttle with budget car rental, and while super nice, budget apearanlty didn't tell their drivers they also shuttle to the hotel lol

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and apologize for the confusion with our shuttle service. We have resolved the issue, and thank you for bringing it to our attention. We hope to see you again on your next visit!

"Great Hotel and Great Value"

5
06/09/2016

This was the best hotel for the price we paid. Staff was courteous, room was clean, breakfast was decent, and the bed was very comfortable. Will definitely stay here again if I have the opportunity!!!!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey, we hope to see you again on your next visit!

"Good for a night in a strange place"

3
31/08/2016

We arrived after a long day of driving. All the fairly new-looking airport hotels were clumped together several miles outside of town with others under construction all around. No one had as yet ventured into building a restaurant apparently, so driving back and forth through Omaha looking for a reasonable restaurant with all sorts of events occurring in the city simultaneously was a little time-consuming and frustrating. We got a good look at the city, however--four times! Front desk was pleasant. The room was clean and the AC worked well. The advertised room refrigerator was not turned on in our room when we began to unpack. We called the front desk and they told us how to turn it on ("Just pull it out--the button in on the back"). Apparently an attempt to save on electricity. Hmm. But it made it useless to us for just one night. The room definitely needed a second wastebasket--rooms usually have at least two in my experience. There was a decent hot breakfast with a fair number of choices, some even nutritious.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay and on your next visit we encourage you to take advantage of our free local shuttle service that would be able to get you to those downtown dinner reservations in a jiffy! Hope to see you again soon!

"Very Nice Place to Stay!!"

4
30/08/2016

Bed was soooo comfortable, and the breakfast they offer is second to none. Even has biscuits/gravy, pancakes, hot scrambled eggs, and more! Room was very clean and we used the pool/hot tub and were the only ones in there. Great time!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to write a review! We are very happy to hear that you enjoyed your stay and look forward to seeing you again!

"Very new, clean and pleasant hotel near airport"

5
28/08/2016

This hotel looks as if it hasn't been open very long and it sparkles with freshness and a pleasant staff. We were in town for a race and it is near the race site. I think this Best western had the very best hotel breakfast I've ever had. Delicious pancakes.

"Comfortable place to stay"

5
24/08/2016

My wife and I stay at this hotel because it is close to Eppley Airfield. We usually take early morning flights and stay at the hotel because of its convenient location. We have stayed there several times and have always found it to be very clean with a comfortable bed and furniture. One amenity we especially like is the choice of three different breakfast formats. When we need to check out at 3:30-4:00 a.m. we take their grab and go breakfast bag and eat it at the airport. When we have a more civilized checkout time we use the hot breakfast option. The hotel is very convenient and reasonably priced for our purpose of using it for making early morning flights out of the airport.

"Nice Hotel"

4
22/08/2016

Stayed there on a Saturday night. Hotel and room was clean and orderly. Very convenient to Omaha airport. The hotel has an airport shuttle but on this particular Sunday, it didn't start running until 3:00PM for some reason so you should check for the times.

"Great hotel with great customer service"

4
15/08/2016

They were very friendly and this was centrally located to everything! Clean and beautiful hotel. I would definitely stay here again! Good breakfast options, nice hot tub and pool and very well laid out.

"Great Place/Good Location"

5
10/08/2016

To my surprise Omaha has changed a lot since my last visit over 20 years ago! B/W was a good place to stay and very close to the airport and downtown. I would highly recommend this to my family and friends. In fact while I visited family in Denver, Colorado Springs, and Garden City I mention to them how close our hotel was to downtown.

"Great service and amenities"

5
08/08/2016

We got a lot of bang for our buck at this Best Western. Great service and free shuttles to and from the downtown entertainment district and to the CenturyLink arena. We were allowed early check-in, even though we didn't request it in advance. Additionally, we received a free upgrade to a King Suite. Having plates and silverware in the kitchenette was helpful. They also offer cold breakfasts to go! There were only slight negatives. First was that the tv remote didn't work. It wasn't a big deal though, because we just used the tv in the other room. Second, the pillows are too fat for my liking, but that's personal preference. I did love the heart and flower decoration on the bed.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such encouraging words. I am very happy that you enjoyed the service you received and we hope to see you again on your next visit!

"Convenient to Airport"

4
08/08/2016

This hotel was very close to the airport. There is a subway and convenience store within walking distance. It was in a quiet area for a good night sleep and within two miles of the airport. Friendly staff and clean rooms.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey and we are glad that you enjoyed your stay. We can't wait to see you again!

"Convenient and friendly"

4
05/08/2016

We stayed here twice while riding the RAGBRAI this year. Very convenient to the airport and long term parking. They have a nice arrangement with Budget parking, where you can leave you car and they'll Valet park it out at the Budget lot. A shuttle bus takes you back to the lot to et your car---wonderful and very easy! First night we had a room on the east side of the building---like an enormous 2-room King Suite---Had a fridge and microwave, lovely seating area and a separate bedroom. Too bad we were only there one night, but it was nice to have the room to spread out and rearrange our bags and bicycles! The second time we stayed, we had a standard king room on the west side, but spacious enough for all our things. Beds comfy with lots of pillow options. A/C units work well. Room and bath clean and neat. They have multiple options for the included breakfast to make it easy for people flying out. Would definitely stay here again. Norma at the front desk was especially kind, friendly and helpful. She deserves a lot of kudos for dealing with all the hot and tired bicyclists!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave such thoughtful words. We are very happy to see the RAGBRAI riders every year and hope you come see us again next year!

"Greater Omaha"

5
05/08/2016

Very nice hotel. If flying in for a week or so great place to stay as you are minutes from airport and 15 to 20 minutes from everything else. With cold breakfast that starts a 4am and hot at 6am a big plus if working late or starting early to grab something to eat. If ever back in area again this will be my place of choice.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey and we are happy to hear that you enjoyed your stay. We hope to see you again the next time you are in Omaha!

"Great experience "

5
25/07/2016

In need of a last-minute hotel, I stayed at this hotel last week. Overall, it was a great experience. While it is not a high-end hotel, the staff was friendly and helpful. The room was very clean and very quiet, even though it was right next to the pool area. I was amazed how quiet it was. The breakfast was so so. It was a hot breakfast with several options. The food quality was about what you would expect at a hotel. The overall value was excellent and I will check with them again next time I am in Omaha and need a place to stay. One unique twist: you can view the pool from the fitness area, so you can get a small bit of a workout in while still keeping an eye on your kids at the pool.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to respond to a survey. We are elated to hear that you enjoyed your stay and we hope that you stay with us again on your next trip to Omaha!

"It's the little things!"

5
25/07/2016

Very impressive Hotel and staff! Had to stay overnight for an incoming flight. This hotel was cheaper than the Super 8 that was referred to me. Norma checked me in and was exceptionally patient and friendly despite having multiple people waiting to check in. The room and facilities were clean and tidy with lots of extra little amenities that really impressed that they were thinking of their guests. Can't say enough about them! Well done staff and management!!

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us such kind words. We agree that it really is the little things that make the biggest impact on our guests, and we are happy to hear that you had such a great experience! Please keep us in mind the next time you are in Omaha!

"Great stay"

5
25/07/2016

This hotel was so clean! I will stay here again when I'm in Omaha. It's not hard to get to, the staff were super nice, pillow top bed and it had great amenities. We did not do the breakfast (I wish we would have) but I saw that they had a pancake maker. The hotel also has a real neat pantry if you need anything.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to leave us your thoughts on your last stay. We really appreciate the feedback and are happy to hear that you enjoyed your stay! We hope to see you again soon and get the chance to enjoy a stack of pancakes before you go off on your next adventure!

"Not great, but not bad"

3
19/07/2016

Had one night there for an early flight, and the hotel was updated and clean, but the room AC was loud and the room was very humid. Like the sheets would stick to you no matter how cold you made the temp. Felt gross most of the night cause of it. Couldn't say if it was just my room or everywhere. But it was a bed, I was tired and had to be up early. But the staff was very friendly, and it has free breakfast and airport shuttle, so there's that.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey. I have alerted maintenance about the issues with the AC unit and are working to address the issue. I am happy that you did enjoy the staff, our breakfast, and made use of our airport shuttle and do hope you stay with us again!

"Very Nice Stay"

5
16/07/2016

The lobby is inviting. The breakfast room is large. Breakfast is good. Rooms are nice. Beds are comfortable. There was adequate lighting in the room to read. Bathroom is nice size. Exterior of hotel is nice. Parking is good.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to share your feedback. We are happy that you had such a great stay and do hope you stay with us again!

"Missed the Wake-up Call"

2
10/07/2016

Requested a wake-up call for 4:30 a.m. Didn't receive the call and it was my wife that actually woke up and I went rushing to get to the airport for a 6:00 a.m. flight. The shuttle was there waiting to give me a lift.The hotel offers Grab n Go bags for early morning customers. I knew I wasn't going to have the opportunity to grab breakfast before boarding the plane and I requested a grab n go bag from the staff member and he replied, "That's only btwn 3a-4a". I'm thinking, "that's the least you can do since you didn't give me the wake-up call that I requested". For this I give the hotel a terrible rating for service. Everything else was okay.

"Good all around hotel"

4
27/06/2016

It's a clean newer hotel with all the amenities you could need for a short or long stay. The limited hot breakfast has just enough to fill you up with a variety on a daily basis. Pool area is tight but does the trick for a quick swim. Would definitely stay there again if in the area.

"Best Western experience"

5
22/06/2016

The staff was friendly, helpful, and offered suggestions for my parking/shuttle situation. Someone has anticipated the situation for guests with early flights, and some breakfast was available, which was much appreciated. The shuttle was prompt, the room good, the whole experience was positive.

"One night stay"

4
19/06/2016

Looked all over for a hotel to stay at close to airport for early morning flight. Rates everywhere were over inflated due to college world series. Found the best rate using trip advisor! In fact, better than even calling the hotel directly, front desk stated they couldn't go any cheaper than x amount even when i was looking at the way cheaper price online as we spoke! Room was very clean. Breakfast was OK. Beds were very uncomfortable. They have the small square pillows, not the "regular" size... Maybe that's why they were so uncomfortable?? I would recommend for the price but bring your own pillow

"Quick Stay."

4
07/06/2016

Good location and close to everything in Omaha. Room was clean and the bathroom was spacious. This was my first stay at a Best Western Plus and would recommend for the price. Lobby was inviting but only gave the four stars because I didn't get the greatest vibe from the hotel clerk. She made it a point that check in was a 3:00 and I was there at 2:55. I was no rush to get into my room but she pointed that out to me. I guess just not the most inviting personality. Overall 4/5.

"Very clean"

5
04/06/2016

The area appeared quiet and safe. The room was very clean. The breakfast was fine. We were near an airport of some type but never heard a plan. Actually it was so quite we thought the hotel was empty until we went to breakfast and we're kind of surprised at all the people we saw. Very quite. The clerk provided us with several delivery menus.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey, we are pleased to hear that you had a good experience at our hotel and we hope to see you again in the future!

"Slightly standoff-ish front desk but comfy room"

4
01/06/2016

Front desk staff were not as friendly as most hotels and seemed to take us and the other couple as just another check in. Ho hum. Our room was very good and had all that we needed. Bed was very comfortable after our drive from Dodge City, KS. Across the street was a gas station with a convenience store, should we needed anything and the drive into the Old Market was short and easy.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
I would like to thank you for taking the time to complete a survey and I find it unfortunate that you had a less than welcoming encounter during our check in process. I will definitely pursue this as a training opportunity with our front desk staff. We are happy to hear that your room was comfortable and you found our location to be convenient for your needs. We hope to see you again on your next trip!

"Not worth the hassle!"

1
27/05/2016

They couldn't find the reservation we made on Priceline even though I showed her the itinerary! Even after seeing a drivers license and credit card, she spelled the last name wrong - no wonder she couldn't find the reservation! They ended up giving us the wrong room type TWICE and charged us almost double the rate they said they would... The woman at the front desk called priceline but they hung up on her because she was busy taking a phone call reservation... Front desk woman was disrespectful and rude to us while taking other check-ins that were standing behind me in line. I was still standing at the desk waiting for her to finish 'finding' our reservation! Pool was small, cold, and crowded. No towels but that is typical of many hotels. The loud person above us seemed to be stomping around and moving furniture in the middle of the night, not sure what that was about... Advertised Gluten-Free muffins but were out. Also out of the 'hot' breakfast items mid-way through breakfast hours.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
First, let me take the time to thank you for your review. Second, I would like to apologize for your less than satisfactory experience at our hotel. Please, understand that when reserving thru a third party website sometimes things get mixed up in the process and we are sorry for your inconvenience. We hope you will give us the opportunity in the future to meet your service needs. Erin Sindelar General Manager

"A Busy Place"

5
23/05/2016

Hi Folks. This was the very end of a swing around the Great Planes and we were flying back at 6:00 AM the following morning. I got us a mini-suite and it was lovely. The staff is up to early risers so the had a "grab and go" breakfast for those who leave the place before the breakfast buffet opens at 4:00 AM. They had an airport shuttle which I also used to drop the rental car off the night before. They also had the usual place to print your own boarding passes. Good show folks, Regards, OldeBear

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Well, Oldebear we are happy to hear that you enjoyed our show! We are pleased to hear that we have exceeded your expectations on your most recent visit and took the time to complete a survey to let us know. We value your feedback and hope you give us the opportunity to impress you time and time again! Until we cross paths again...

"very nice place to stay"

5
23/05/2016

a very nice comfortable hotel within easy driving distance to the century link center. a very comfortable hotel in a safe part of omaha nebraska within easy driving distance of the airport and downtown historic district which is very impressive

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
We would like to thank you for taking the time to complete a survey, your feedback is very valuable to us. I am happy to hear that you found us as a convenient location to your activities of choice during your recent trip to the Omaha area. We hope to see you again on your next trip to the area!

"This place has everything at an affordable price!"

5
17/05/2016

It's near the airport. It's near Creighton University. It has a great breakfast room that doubles as a gathering space during other parts of the day. The lobby is also a very nice gathering spot for families making plans, etc. A shuttle takes people to downtown Omaha and to the airport. The hot tub is excellent. The breakfasts are good and the people working here are friendly and helpful. Oh, and the rooms are also comfortable.Everything inside and out is in good to excellent condition. Seriously, I can't think of anything to suggest because this place has it all, already.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
We are delighted to hear that you enjoyed your stay and took the time to share your wonderful experience! We hope to see you again soon!

"Holiday Inn Express that became a Best Western Plus"

4
02/05/2016

We booked this a while back for our stay on the Saturday of the weekend of the Berkshire Hathaway Annual Shareholders Meeting when 50,000 people flood the city to hear Warren Buffet's pearls of wisdom. We found that most hotels were already sold out and the others were asking ridiculous rates. This hotel, then a Holiday Inn Express, was just about affordable, though what we paid was what a luxury hotel might normally charged. The hotel since converted itself to a Best Western Plus. We arrived late and found a well furnished and clean room with comfortable beds. Breakfast was better than average and staff were friendly and helpful. Just what we needed for the one night we were there. Recommended as a decent hotel near the airport.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey about your stay! We are happy to hear that you enjoyed your stay during The Berkshire Hathaway Annual Shareholders Meeting and we hope to see you again next year!

"Great Hotel Near Eppley Airport"

4
28/04/2016

Super clean and comfortable hotel at a great price with excellent access to downtown Omaha and Eppley Airport. If you have a rental car, wake up and gas up across the street and the rental car return is only a few miles down the road. The rooms are spacious, super clean, modern casual sleek and the bathrooms are modern with granite tops and adjustable shower heads. It was clean and quiet and has great free Internet access.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Thank you for taking the time to complete a survey, we value our guests opinions and are very happy to hear that you enjoyed your stay! We hope to see you again the next time you visit the area!

"Good place to stay before an early flight out"

4
08/04/2016

We stayed here because we had an early flight out the next morning. It was well lit outside and felt safe. The checkin person was very friendly and told us about their partnership with Budget for airport parking. They pick up at the hotel every half hour. You leave your keys to your car at the front desk and they come get your car later and park it at their lot. Saves you time in the morning and they had a discount coupon as well! Room was clean and they have continental breakfast as early as 4 am for early flight goers.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
We would like to thank you for taking the time to complete a survey and share your great experience at Best Western Plus Omaha Airport! We are happy to hear that you enjoyed the convenience of our park and fly option, it is a really great time saver for those early flights. We hope to see you the next time you visit the area!

"Our airline canceled our flight & this hotel was one of our 2 options... we found this hotel to exceed expectations"

5
02/04/2016

The room was totally remodeled. Extremely clean, everything worked, the bed and pillows were comfortable, and it was quiet and the staff was wonderful. Transportation was easily arranged, workout facility was above average, hot breakfast was very good.

Liz D, Director of Sales at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
We are very happy to hear that you enjoyed your recent stay! Thank you for such kind words and taking the time to complete a survey. We hope that you come see us again!

"1 night stay"

4
08/02/2016

Nice place to stay near the Omaha airport. Not much of a breakfast. Room was great. Pool cold. Friday didn't get cold. Light worked. Ride to airport. Driver friendly. Would stay again even I if wasn't flying out of Omaha. Close to Centurylink.

"class"

4
17/01/2016

A very nice looking and updated property. Problems with the lighting in room. It was wired by the electrician wrong. Depending on who set the breakfast buffet determined it's quality. Walls seemed a bit thin, two out three nights the room next door was a little noisy.

"Amazing!"

5
08/01/2016

We were in town for Dr appts for my husband and stayed here. The staff was awesome and very knowledgeable about the area. The amenities were great and the breakfast was hot and full. Rooms were cleans and comfortable. Will definitely stay here anytime we have to stay in Omaha.

"Great for a weekend visit"

4
29/10/2015

We stayed on a Saturday night while in town visiting Nebraska Furniture Mart. Extremely friendly hotel staff. Pool and hot tub were clean. Our room was clean and in great condition. You cant beat the location - VERY close to downtown. We used Casino Taxi service - about a $10 cab ride to Old Market. No complaints!

"Sketchy with a pretty face"

2
29/10/2015

We chose this hotel because of the proximity to the airport due to a very early flight. That purpose was served and exceeded through the partnership with Budget. That and the guy at the front desk the night we were there were great. I felt bad for the front desk guy because he obviously knew he was the face that had to take the fall for the rest of the experience. For example the elevator. What in the world? Is that really safe? I thought we were going to die and chose to take the stairs the rest of the trip, including down the stairs at 3:30 am with our luggage. I didn't need to die on the way to out honeymoon. We were also super bummed that the hotel advertised a pool and it was closed for renovation. I get that happens, but put it on the website. I am sure it is not an overnight fix and that is false advertising. The biggest issue for us is the fact that half of everything was shiny and new but that was mixed in with old tacky things. My example being in our newly renovated room they reused the old outlet wall plates. When we walked in and saw the nice towel art on the bathroom counter, right next to it was a dirty, clearly old and used outlet plate that was not correctly secured to the way and was hanging crooked to where you could see into the wall. This for us was the picture of the whole hotel. Trying to make things look nice while taking short cuts and really taking away from the beauty and safety of the hotel. All-in-all, we would only stay here again because of the Budget airport transfer but we would not use the elevator again.

IHGCare, Guest Relations Manager at BEST WESTERN PLUS Omaha Airport Inn, responded to this review
Dear Abi C, Thank you for your stay and for leaving a review about our property on TripAdvisor. Thank you for noting the customer service you received from our front desk. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to learn that you were not thoroughly impressed with your room accommodations. I am also sorry to hear about the disappointments you had with the pool and the elevators. Every review we receive is brought to the attention of all of our team members, so we can celebrate all the positive experiences and quickly address any areas that need improvement on. While I understand you did not have an overall great stay, I sincerely look forward to another chance of providing you a better experience on your next visit. Sincerely, Ingrid V. Case Manager IHGCare

"Close, convenient and so nice!"

5
15/10/2015

We love this hotel! Anytime we fly out of OMA early in the morning we drive down the night before. (We live 3 hours from Eppley, so a 6am flight would force us to get up at 2am!) It is right by the airport so you can leave 15 minutes before you need to be there with plenty of time to park the car, get shuttled to the terminal and check in. They also offer shuttle services if you need it. I really like how nice it is. There is a pool and hot tub, both of which are super clean. They have complimentary breakfast - cold starting at 4am (perfect for those early flights) and hot starting at 6am. The rooms are spacious and clean. The first time we stayed there we were put in a handicap room because that was all they had left. The handicap room was extra spacious and really comfortable. Since then we've stayed in both styles and both are great! The front desk staff are always so nice and helpful. They even have cookies to snack on while you check in. Yum! One other tip: they give a really great military discount so if you have a military ID you can expect a wayyyy lower rate.

"Convenient and affordable option"

5
20/06/2015

Me and my family have stayed here twice within the last couple years. Super close to both the airport and downtown old market. They have a generous continental breakfast, cookies upon checkin, indoor pool which our kiddos enjoyed and free shuttle to and from airport.

"Great location, great service!"

5
17/06/2015

We stayed with our kids for a family weekend away in Omaha. We got upgraded to a Junior Suite which was awesome for our family. The pool area was very nice and clean and was a good to take young children swimming. The only minor problem was that the hot tub was not warm or hot but other than that all was perfect.