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Bâtiment du 16e siècle construit sur un domaine de 3 hectares, dans un cadre villageois, Le Best Western Weston Hall Hotel offre intimité et détente. Au cœur des Midlands, vous trouverez des chambres avec salle de bains attenante offrant tous les équipements modernes, ainsi que six salles de conférence pouvant accueillir jusqu'à 200 personnes et un grand parking gratuit ! Non loin de l'hôtel, vous trouverez plusieurs attractions et une population locale très amicale ! Nous sommes à 28 kilomètres du château de Warwick et à proximité de la ville de Shakespeare de Stratford-upon-Avon. En outre, la cathédrale de Coventry, le zoo de Twycross, le NEC et l'aéroport international de Birmingham sont tous à proximité, ce qui vous donnera l'occasion de visiter le cœur de l'Angleterre et ses alentours !
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Stayed overnight before attending a function at NEC, venue suitable for a meet up with friends. I booked through an agent, on arrival I was asked re breakfast and explained I was leaving early so was offered a takeaway breakfast, no one explained the reception would be unmanned in morning, so no advice on how to settle bill for dinner or how to get out !! Room small but adequate, however window not fitting made it chilly. Decent hospitality tray. Bar not staffed, meal cremated so sent it back. Waiting staff pleasant but inefficient, not good that we ordered drinks and waited 20 minutes. When I found my way out the next morning I was advised by a fellow guest to leave my key card at reception and extras would be charged to credit card obviously I didn't realise this was if you booked direct with hotel. Received e mail next day asking me to contact hotel re unpaid bill which I did immediately, paid and explained how check in proceedure needs improving. Good free parking and wifi. Rooms could do with update.
We stayed as a family for one night using 3 rooms. 2 were a good size but 1 was very small, all clean and well presented. Reception very friendly and helpful. Bar good and bad snacks tasty. Night entrance ok but could do with better lighting. Breakfasts good but the breakfast waitress is quite abrupt and inpatient
Very nice Sunday lunch. 3 course meal for £18.95 pp. Coffee at extra cost . Choice of starter, main course and pudding. Plenty of meat with the main course with extra gravy and vegetables served on the side.
I read previous reviews & was a little concerned but I have to say yes my room was small but it had a ironing board & iron plenty of space to hang clothes tea coffee biscuits etc can't really moan most people stay in these type of places usually 1 or 2 nights so please give small places like this some credit.From the outside it looks lovely romantic & I can't really fault the inside yes the service was a little slow but the staff were brilliant & when you are away from home it's supposed to be relaxing so chill & enjoy Would recommend My only problem was the best in the room so hot we thought we had turned the heating down but no that really is my only issue breakfast was top notch
Very nice location, attractive hotel, inside is a tired, could do with an update. Room was clean, hotel staff were very friendly, very reasonable room rate, really wouldn't hesitate in staying there again.
This wonderful building could be so much more if best westen / owners were to invest in this potential little gold mine. Great Manor style building with the whoo factor as you approach.. Excellent value for money as the rooms conly achieve corporate rates . Rooms are well equipped, clean but tired l We had a Lovely stay, ,friendly staff,, excellent breakfast .
I feel a review is needed, to be honest I would be hard pressed to rebook, and here are the reasons: - check in took about 20 mins (including someone before us), seems like an archaic system rather than something optimised, but fine. - rooms were tiny! Thankfully I am tall so could put luggage on top of the wardrobe. - drinks (dinner) & breakfast meal were delivered wrong - bar is seldom staffed, despite there being around 20 ppl in there. - bed is incredibly soft, but this is down to personal preference so each to their own. Basically it feels like this place is stuck in the dark ages. It looks lovely and regal from the outside but inside very dated. Very much a place to come back to when very tired & just pass out I'm afraid.
stayed 2 nights while visiting friends. Value for money was very good the staff were friendly and lovely warm welcoming fires in the lounge and bar areas. The room was clean and a good size and the breakfast's were excellent. Would definitely stay here again when in the area.
Will try to keep it brief Stayed at this hotel end off November recommended by our friends We were in room 1 Arrived at about 4 as we were visiting friends we were out more than in the hotel Came back to the hotel about 11 up to this point ok At 7.30 in the morning we hear talking from the staff who clean the rooms so we were woken up Did make a point at reception!!!! Response we will have a word with the staff!!! Stupid me ! The rooms were the staff get there bedding is in front of room 1 So things will not change Out all day on returning about 11 that night beside room 1 was an emergency door found it open went to reception for me not acceptable was told it was people going for a smoke !!!!!! What!!! I have to go to bed with the door opened because someone wants a smoke!!!! Also same night a staff member came to the we will call staff room on there mobile talking at full volume !!!! By this time it was 12 So in the morning I was packed to go !!! They changed the room !!!! Great or not 3 day out for a party friends dropped us back to hotel at 12 guess what All closed !!! On the door a number to ring no one answered We were it side 45 minutes before we found a way to get in !! Who is locked out of there hotel !!! Oh yes phone line down we were told next day So in all a poor stay. Complaining next day they gave us £50 off On returning home I sent an email that that was not acceptable !! They did say they would refund me more but as yet nothing On writing this review it is to let others see to me security is first so a door left open for smokers not acceptable Being locked out not acceptable !!! You need to feel safe My husband is not a well man and to be left outside foe 45 minutes not acceptable This is a lot of information !!but like others I read reviews on places and hotels I want to visit O
Attended last night for a business meeting today. Very impressive hotel, staff really nice and friendly. I had a couple of beers in the bar, real fire and lots of old wood panelling, good selection of beers. I ate in the restaurant which was reasonably priced. I had a large portobello mushroom with goats cheese and beef stroganoff for a main. I found the food to be very nice and tasty and well cooked. My room was a little small but well appointed and clean. The walls are thin and you can hear other rooms. For the price, I would definitely stay again.
When I entered the hotel i was a bit put off by the decor, it is very old fashioned with lots of wood paneling and heavily patterned wallpaper but I quickly realised that it was a lovely place. The staff were really helpful and polite. The food was great. The room was clean. The shower was powerful and hot. I would highly recommend this hotel to anyone staying in the area as it as set off a quiet residential estate away from major road traffic.
We spent a lovely family Christmas at Weston Hall , table looked beautiful and there were wrapped presents on the table for us to open and share. The meal consisted of five courses all of which were beautifully presented and tasted lovely. The service was very good with enough time between courses so that you didn't feel rushed. We were also asked if we were ready for the sweet in case we needed longer. All together we had a really good Christmas Day family lunch. The cost was only consistent with what other places charge but well worth it. Would defiantly go again.
We join the party every New Year's Eve because we enjoy the food and the music. Not so this year. Food and service was good but our table was positioned so that we had no view of the band or dance floor. As the numbers participating this year were lower I'd have thought they could have better placed the tables so that everyone had a view. It was the music that really spoilt it for us. We expected a mixture of swing and modern classics, that's what has been played in previous years, what we got was 1 hour swing then 1 hour of soul and funk with a female singer who couldn't sing, and a DJ playing 80's and upward music, considering the average age group there was 60 plus I don't think they catered to the majority. I did Email Weston hall afterwards, but received no reply, hence this post. It was an expensive night and we left feeling very disappointed and underwhelmed. Rant over.
We have been to a few Murder Mystery nights and Weston Hall and they have always been a really good night out. However, the PantoCrime before Christmas was just awful, and it was the worst Murder Mystery I have ever been to. The team that normally put on the productions at Weston Hall are a really good team and know what they are doing but the PantoCrime players were dreadful, their script was dreadful, they weren't funny and it just went on far too long. We were begging for the disco to be started early just so that we didn't have to listen to the players screeching into their microphones anymore. Once the disco started the evening improved dramatically and a good time was had by all. The meal was OK, not exactly fine dining but far better that most Christmas do meals. The rooms were good for the money, and breakfast was superb as usual.
I visited here in early december. My first thoughts upon arrival were about the building. It is an old gothic building which has been restored slightly and the grounds of the hotel are stunning. However the interior of the hotel is quite old fashioned and in need of some renovation. I came here for a meal and a catchup with my father. As you would expect in a hotel the prices of drinks are very expensive, £4.35 for a pint of San Miguel is in my opinion not cheap and for a poor quality, bottom of the barrel pint I was not impressed. I ordered the steak which in fairness was very good, it was cooked medium (the right way) and it was very nice. However on the other hand the chips were rock hard, undercooked and this was the same for my dad aswell. This was disappointing, otherwise a good meal for a reasonable price which was £18 plus drinks.
Stayed here before a trip to the Ricoh, great location. Loved the hotel, very cosy and superb value for money. Would stay again, all the staff were really friendly the building is a beautiful old country house and the food in the restaurant was lovely
We visited for the Festive afternoon tea on Sunday afternoon with great expectations as my wife had attended for afternoon tea previously. To say we were disappointed is an understatement. Although the sandwich selection was varied and fresh, they were presented on a crowded platter with some squashed in on top of others. It would have been more attractive and satisfying if we were served individual platters. It was clear from the start that all the patisserie items were bought in. Again a crowded presentation with far too many cakes for the average appetite. The scones were served cold as if they had just been retrieved from a refrigerator. The clotted cream was also refrigerated and difficult to spread. All of the other cakes were chilled too and not pleasant to eat. When making representation to a manager in the hotel he was apologetic for the temperature of the scones and agreed that these should have been served warmed. He then went to talk to the kitchen staff and came back to ‘reassure' us that all the cakes had been made in the hotel. My wife is in catering herself and pointed out that the mince pies were too consistent to have been home made and that you could see the marks on the side of the cupcakes where the case had been removed. The ‘manager' then said that he would see what he could but didn't return. When attending at reception to pay for the meal we were advised that they had removed the cost of one of the teas but even so were very disappointed with the whole experience of the afternoon. For an afternoon tea costing £16.95 per person we expected more.
My wife visited with friends for afternoon tea and came home distraught at how terrible it was, nothing was fresh, poor selection action of sandwiches and although the cakes were plentiful, they appeared to be neither fresh or home made as advertised. When they complained all they were met by was shrugging shoulders, and it wasn't exactly cheap either. After this very poor experience we shall be telling all our friends to avoid this establishment in future.
Rented a deluxe bedroom, great furniture inside was lovely however I COULD HEAR THE CONVERSATION OF THE PERSON NEXT DOOR. IN FULL. It was awful ... Party was on late so music didn't subside until early hours. I paid over £100 for this room for an anniversary and I could hear the whole conversation in the next room. Ridiculous.. all I can say!! I wanted a good quiet nights sleep, if I wanted to hear conversations and music I would have chose a party. Can also hear the people below and above me.
I stayed at the hotel for a few days in October for business purposes. I arrived late but received a warm welcome nonetheless. My room on the ground floor (Room 11) was comfortable and spacious with an en-suite which looked like it had been recently re-modelled. The rainfall shower was very nice. There was a tea and coffee tray with complementary bottled water, numerous teabags, sachets of coffee, biscuits and even a Cuppa Soup sachet, all of which were replenished on a daily basis. Housekeeping was good on the whole. Breakfast was made-to-order each morning and of a high standard. I also had dinner at the hotel on a couple of occasions and the food was reasonably good and very fairly priced. It is quite an old-fashioned hotel but charming and comfortable. I would stay again.
I stayed one night at this place for business and was very pleased for what I paid. No doubt about it, is an olde-worlde hotel but all the more characterful and warming for it. I was pleasantly surprised by the modern touches in a traditional room such as sockets with usb fittings and a lovely brand new smart tv. Also a cuppa soup on the tea tray- little touch but much appreciated after a long journey. The room was comfortable but the bed was hard and the room a little cold, the fan heater found in the wardrobe was needed. Lovely modern bathroom with rainfall shower. The gentleman at reception was very friendly, and the lady providing the restaurant service was excellent- I got a really warm family vibe. Beautiful fresh English food in the restaurant from a very reasonably priced set menu. It certainly makes a welcome change from a big chain hotel when on business. I would book again if in the area.
A group of 16 people to say goodbye to a collegue. If you like fruit cake your ok, walnut cake, yay no fruit, egg shell instead. Poor variety of sandwiches. When staff made aware of egg shell, walnut cake removed and was told well it is home made. Great discount given lol £6
We had a wonderful experience for our wedding afternoon tea. The care and attention the staff had taken to dress the table was lovely and it looked beautiful. Staff are caring , helpful and really friendly.
Looks nice. Plenty of parking. The show was excellent and the dj was good. However, the staff are rude and surly, the food was cold and quite inedible. What a shame. The guy on the desk as we left was particularly rude and very unpleasant. Never again
Dispel illusions that you will be staying in the gorgeous building as you park the car. 99% of the hotel is tagged onto the back of the house hidden from view. Poisitives first, stayed in room 11 which was large and clean, great bathroom which may have been updated recently. Shower was powerful. Negatives were that the matress was absolutely knackered, hardly any sleep for 2 nights and a bad back. Reception did give me another duvet to double up and try to make bed comfy. Walls thin and can hear other rooms. Bar food was a bit meh, chips lukewarm and more like baked rather than fried, fish tiny. I've seen best and worst of best western but this sits in the average. Would of been 4 stars but for the mattress. Handy for the Ricoh, only 20 mins drive away
Wonderful location, well kept and preserved building, good food both at restaurant and bar. Very king personnel in all locations. My room was clean and confortable, small but ok for such an old inn. Anyhow, the bathroom was in poor shape, my shower distributor valve frozen on full-hot water, the closet was squeaky and difficult to open and close. Excellent wifi.
I stayed at Weston Hall as I was attending a conference in the area. I had never stayed here before so I didn't know what to expect. The welcome at reception was warm and I was sorted within a few minutes. The room was nice and big enough for my needs. The en suite was clearly new and the shower was good. The bar staff were very friendly and the bar food was very tasty. The mattress was firm and slept like a log, very quiet during the night. All in all I will certainly be back as I am often in this area.
We meet in the Midlands for our annual school reunion and we held it at the Weston Hall hotel for the second year running, after trying several other places in previous years. We went back again because the staff really took care to make us comfortable the first year. And we had the same warm experience this time, too. They set up private dining for us in the beautiful library for our anniversary dinner and we had the freedom of the bar area and the lounge for other social activities. The meals were excellent and always served with a smile! Although the venue is popular for weddings these are held in a separate section so we had no problems with noise. Plenty of good free parking - not always the case with some hotels. So good that we have booked for 2019 already! One tip: for an event phone the hotel directly to make your personal arrangements.
We booked a dinner, bed and breakfast deal as a overnight stay to break our journey. It was a good price and comfortable enough. It is an old Manor House and decorated appropriately. It was a bit dark but clean enough and the entrance hall, lounge bar etc well sized. Our room was was spacious with a four poster bed. We had booked a king size bed and were told that it was. The bed was okay (although it did feel narrower than we are used to). It is a quiet location. The bathroom was quite small with just enough room for a shower over the bath, washbasin and toilet. The hotel obviously offers theme evenings, weddings and other than that I think it is used to catering for business travellers mainly. I say that as the room felt as if it had been set up for one occupant (and the other guests were a give away). Dinner and breakfast in the restaurant were on the better side of okay. Servings were plentiful. Michelle looked after us admirably especially at dinner when they were short staffed.
I came to Weston Hall as part of a family wedding at the end of September. The outside of the hall (from the front) is beautiful and the bar area and reception are nicely old fashioned too, however the further back you go in the venue the worse it gets with a hideous modern extension tacked on the back. The wedding reception ran fairly smoothly and the staff were mostly very good (apart from one waitress who couldn't be trusted with a bowl of soup) however there were too many elements that were not quite up to scratch. The worst element though was the wedding breakfast. The soup may have been tomato or perhaps carrot and coriander, it was a total mystery in terms of flavour but at least it was edible, nowever thr beef roast dinner presented as a main was not. The beef was dry, potatoes burnt on the outside and raw in the middle, undercooked veg, a chewy Yorkshire all topped with a tiny spoonful of gravy. Given how much the bride and groom had paid for the food i felt bad for them. The rest of the day went quite smoothly, although the bar prices were extortionate and the service was very slow. The hot roast buffet at end of the evening wasn't great either although the bowls of crackling were great. Overall not a bad evening but the venue could much better.
Stayed 2nd October, can't speak for all the rooms, but mine was smelly, small and not value for money ! It's a lovely building, lovely quiet area, free parking and free WiFi! However the rest is pretty poor and although the staff do their best and are friendly, there is a real faulty towers feel about the place, shame, just needs a bit of a facelift and some soul .
We have recently got married at Weston hall and stayed there for 2 nights, the night prior to the wedding and the night of the wedding. I can't say how amazing our day was and how amazing all of the staff were! They were absolutely incredible and helped make our day special. The bridal suite was fantastic, very old tradition and beautiful! I'm gutted the stay is over and I would highly recommend Weston hall to anyone! I don't know how anybody else can say different. I want to thank you all again for all of your help and making my day so special! ????
Stayed there for two nights in August and the stay clashed with a Peaky Blinders night (they all looked fabulous and seemed to have a great time partying). No party pooper me but I could have done with a better night's sleep on the first night; second night was fine (the party goers had peaked and gone). Had a decent meal there.
Fantastic night. The room at this hotel was lovely clean and very comfortable. The staff are great and nothing is too much trouble. Breakfast was 5 star as was the service. The location of this hotel is beautiful and we would highly recommend.
Brought my 9yr old daughter for Afternoon tea as a birthday treat. We had a super time and she felt so grown up in the lovely surroundings. The food was stunning and well presented and the staff was very welcoming. Would definately recommend.
Had a 2 night stay and on arrival loved the look of this hotel. Lovely exterior and gardens. Welcoming reception but then things changed a notch. My room was on the ground floor and i can honestly say it was one of the worst rooms i have ever been given. it was tiny and felt like it should be a room the staff use when staying over. I expressed my distaste with the reception staff and thankfully was given another room. This was much better and had space for me to work as well as being much better decorated and felt welcoming. Unfortunately the wifi would not work so I had to go to the lounge to be able to update my workload. The gentleman on morning reception said he would get his IT man to have a look but this made no difference. First night evening meal was acceptable but on the second night I had to return my lasagne as it was barely warm. This came back much better but did take a while. I did not use the breakfast service as i had early starts. I really wanted to like the place more but the best i can do is say average...sorry
My wife and myself who are in our late seventies were given a ground floor room it was room 9 which wasn't big enough to swing a cat around also the bed was only thee quarter size not double so we hardly had any sleep all night which we had paid for at £70 a night without breakfast the bathroom had no bath only a shower and the décor badly in need of refurbishment. The only good thing in my estimation about the hotel is the breakfast and at £10 a shot is not cheap. Most certainly will not go back its the worst hotel we have ever stayed at I would not recommend.
A last minute booking that exceeded our expectations. Lovely country hotel in nice grounds. Welcoming reception, followed by a quiet nightcap in the comfortable bar. Good sized room , excellent shower . Plenty of choice for breakfast with cheerful service followed by coffee in the garden. Overall a nice hotel, I think we will stay here again.
Had a lovely weekend stay here, staff were very friendly and helpful, lovely clean room and a very good breakfast, and very nice grounds. Hotel situated in quiet surroundings. Will definitely consider staying there again.
Would I stay here again = NO, staff not very helpful as a Diamond select I expected more. this has put me off staying at Best Western hotels again. Dinner on first night wasn't even what I ordered but eat it anyway, day 2 had a sandwich which wasn't anything like the description on the menu.
6 of us and 6 other guests in restaurant for evening meal - the service was painfully slow, to the extent that we couldnt wait any longer for our deserts - 2.5 hours to eat a 2 course meal! And actually the food wasnt that great either... My room was really tired looking, and smelt of damp Such a shame.....
Writing this as I speak. First (& last) time at this hotel. It looks lovely & charismatic as you drive up. I was then welcomed by receptionist stating to me ‘oh no, more guests to check in' . Not being humourous, she meant it. Room too small to turn around in & very dated, splintered wooden furniture sticky carpets etc. Bathroom has been renovated and clean & functional. I'm now in the dining room having been told to move tables as the one I was given is already set for breakfast (at 7:50pm). Have just waited 45 minutes for melon & Parma ham starters, that arrived without Parma ham. Waitresses all over the place, the Chef must be even worse! I've now had another 15 minutes wait for my main course. I may as well move back to to breakfast table as my dinner will probably arrive at 8am at this rate. Ps. I DONT USUALLY DO HOTEL REVIEWS. It's just that this one is so very poor, I have to save others. Run whilst you can.
This is a beautiful hotel in lovely grounds. We arrived about 10pm and received a very warm welcome from the duty manager. She gave us a short tour of the building, explaining the history of the building and was clearly passionate about the manor house. Lovely freshly cooked breakfast. Fresh fruit and pastries. Freshly made teas and coffees & home made jams Room was very comfortable. This is not a modern building but a beautiful old manor house and is well worth a visit. We had freshly made coffee in the grounds before we left. The gardens are beautiful.
Very helpful staff who are happy to assist even out of hours [though they are v busy] they offer excellent bar food, good range of snacks, breakfast very good, provided packed lunch on request, room nice in old part of hotel, bed comfortable, very clean, overall a slightly quirky but very nice place to stay. Grounds are beautiful.
Went for night here with friends to watch dirty dancing and Greece what a shame this was spoilt by them not putting the air conditioning on the room was full to capacity and so so hot we spent more time outside cooling down food was quiet nice but very disorganised and also very short staffed at the bar therefore will not be attending any more shows also the disco after the show was terrible
I have not stayed at a Best Western hotel for some years and decided to try this hotel. As I approached the hotel, I was surprised by the well kept grounds and beautiful flowers displayed in front of a historical looking country building. Check-in was smooth and quick. My key card was ready for me on arrival. The member of staff was friendly and efficient. The complimentary tea and coffee included hot chocolate and a tomato soup. The soup was definitely a nice gesture, which I enjoyed. The room was small, neat and very comfortable. My only criticism is that my bedroom walls were a little thin. So light sleepers should bare this in mind as they might have an issue. I was woken up by my neighbour at 6 am, when they exited their bedroom. Continental breakfast was included. The selection was adequate. I ordered porridge, it was a little thick and the presentation could have been better, but it tasted okay with a little honey. The waitress was friendly and seemed nice, but I would have preferred to choose where I wanted to sit. I would recommend this hotel because the staff were friendly and it was a nice place.
The hotel is very beautiful with lots of parking the food was very nice good service. The chicken Parm'igiana is top class lovely gardens and quiet surrounding. Now the room was slightly different it was clean but small I booked a double but I've stayed in bigger singles. The ensuite was half the size of the room. Very nice ensuite except the shower head was so scaled only a drizzle of water came out back after cleaning it it was ok. The towel are proper size towel not hand towels. If it wasn't for the size of the room and the shower it would have been a lovely stay.
After staying in several nearby hotels with very mixed standards it was refreshing to stay at Weston Hall, the staff from check in to check out were excellent and friendly. Food and drink a very good standard, the room was spacious and very comfortable. Local amenities very good with a variety of shops nearby, including a few really good takeaways. I have moved all my future bookings to Weston Hall as it is by far the best I have found and offers excellent value for money. I now look forward to visiting again in a few weeks. Well done to all the staff at the Hotel and thank you
Arrived at hotel for 1pm and was checked in early, gentlemen said I could order bar food as I was hungry. I said my colleague would be joining me later that afternoon as well and asked if the restaurant would be open then he explained bar food was available but the restaurant didn't open until 7pm, which was fine I said I'll grab bar food later as well. I ordered soup & sweet potato fries just after I checked in which was lovely, gentleman who served me was very attentive and welcoming. I met my colleague later that day at around 5.30-6.00pm in the bar, the receptionist lady said we could use the daily menu as well as the bar menu at this time which gave us more options. We made our selection and then tried to order and the lady behind the bar said we couldn't order food for another 40min as the chef had only just come in, even though I managed to have soup & sweet potato fries earlier in the day. We only had 1 hour before myself and my colleague had to leave that evening for work so we had nothing to eat and headed to work on an empty stomach. Not impressed. Typical unreliable service I come to expect from Best Western so wasn't surprised. Rooms clean & comfortable although shabby, breakfast ok. Grounds of hotel are nice the rest is stuck in a time warp. Appreciated the cup-a-soup in my room.
Staff were friendly enough and the place looked beautiful from the outside, Warwickshire Hot Pot was lovely too, that's it! Very dated and smells old throughout. Very dusty at the bar and in some communal areas. Bed hard as were the pillows, not good for a great nights sleep!
There's nothing really, awfully wrong with this hotel, and the staff try their very best, but that's in fact the problem. This hotel is very understaffed, to the point I felt quite sorry for the small team who looked visibly exhausted trying to do everything. The wait for food was quite severe, and the bar was at times totally vacant of any servers for long periods, but this was because the employees were manning reception, waiting in the other restaurant and helping with baggage all at the same time in addition to this! Just one or two extra pairs of hands would have made all the difference. That being said, the staff are very pleasant and courteous, and the food was quite tasty when it arrived. Its likely a management\\staffing issue rather than quality of service. Another small point to bare in mind is that the walls can be a little thin in some of the rooms, so light sleepers might have an issue if someone has the TV a little loud or gets up to pee at 3am. Overall, we do stay here once a year for business, but only because there is nowhere else better, and because the staff are very friendly and polite considering their (at times) testing workloads.
We spent one night here last weekend. The room was very nice , quiet and comfortable , if a little small. We had paid for a superior double and expected a little more room. However overall I would definitely recommend this hotel. The staff were all excellent . Very friendly and couldn't do enough for us. Even located safety pins for our wedding button holes. The breakfast was hot and well cooked. I would re visit if ever in the area.
First and last time I stay at this hotel. I stay a lot for business in the area. My the Lady at breakfast is nothing but rude. Breakfast here is a cluster joke. Staff not friendly at all. Hotel is lovely from outside. Front desk never staffed. Rooms need updating. I think the Ladies name at breakfast was Michelle and I have to say she was rude and needs some attention to detail. People before me sat down. Their breakfast order taken before me. Really rude staff. I will never stay at this hotel again due to the rude waiter staff. Put some customer focus in. Respect your guests paying over £65 a night and get this hotel in order. I would rather pay half the money and stay at a travel lodge where the staff are so much more friendly.
Just really nice from arriving to leaving..faultless...fresh room...speedy delivery of food...attention to detail at breakfast...struggled with wifi..and our room had no view..which was a shame..but..even the wall we saw was clean and beautifully pointed ??...looking forward to being "away" again....??
I booked this hotel via a recommendation from a relative. The hotel grounds were stunning and a very spacious car park. We stayed on a Saturday night and wasn't too busy. The reception staff weren't very helpful and basically told us to read the information ourselves. We opted out of putting a card on file to put drinks on the room, however we were charged for drinks that weren't bought by us. The bedrooms were pretty small considering we booked with a 7 month old child, a travel cot just fitted between a double bed and single. The bathroom was great and looked newly refurbished however the bedroom was slightly outdated but comfortable. We had breakfast included with the room and the spread was amazing! The breakfast staff were very accommodating and nothing was too much hassle. Overall I would stay here again when visiting family, but would probably ask if there is a bigger room.
Shabby room , board for a bed , and a rattly generator outside the window equals very tired and dissatisfied guests. Reception offered a half hearted apology and shrugged his shoulders. Showed little interest. Very good breakfast and nice staff do not compensate for the rest of the hotel.!!!
Lovely spot, I am in agreement with a previous reviewer, re room allocations for booking.com .. it was a quiet Tuesday in March and we were allocated a top floor in a hidden corner room. Fortunately thats my type of room ..but I knew we were not getting a full price one.. that said its a beautiful old Hall , loved the room, food really good in the restaurant and the nicest staff -well done waitresses you were great.. Would I stay there again , yes, but not through booking.com...Im a big best western hotel fan but felt like a poor relation at the desk ... Room clean, bathroom lovely, creakiest old style bed ever and creaky stairs up to the ‘'tower'' Cant comment on breakfast on this occasion we did not partake.. Easy to find..
This is the fourth hotel I've stayed in that I've booked through Bookings.com. I'm starting to come to the conclusion that hotels allocate their less desirable rooms to people who choose to do this rather than booking direct. The room was a strange one as you could see the bathroom had been updated and was very nice but it just didn't match the bedroom area as this looked tired and in need of a revamp. I can't comment on the food as we didn't eat breakfast here but there seemed to be plenty of people in the dining area. Would I stay again, probably no.
Have just spent a 2 night weekend break at Weston Hall. We stayed here for 3 nights last year and decided to return again. It is a lovely “Olde Worlde” hotel in a nice peaceful setting with attractive gardens. The food is well presented and tasty, with a good choice of dishes. As before, the staff were friendly, knowledgeable and attentive. Slightly miffed that the hotel lounge was barred to guests on the second evening, as it is such a relaxing setting to retire to after dinner, possibly for a coffee and maybe another drink or two. Would recommend upgrading to superior rooms, as they are spacious and well-appointed. This would be a nice location too, for anybody with business in the Coventry/Leicester/Nuneaton area, who wanted something a bit more pleasant than “Corporate Production Line” style hotels. Premier Inns might look cheaper, but try adding on the cost of a breakfast and an indifferent fast-food style meal to your “Room Only” rate and then compare the inclusive rates at Weston Hall. No choice really, is there? An extra couple of pounds is well worth it to stay at this fine hotel. We will probably be returning later this year.
stayed here twice and had afternnon tea. both times very enjoyable, I have also hired the private room with roaring log fire for an afternoon tea for 10 of us and it was lovely. highly recommended . great location.
We booked for the New Years Eve event a couple of weeks before the event. We were delighted that we could be accommodated at such short notice Communication about the event was excellent and consisted of emails and phone conversations and even though we forgot to pre-order our mains the lady that called us to remind us to do so was really helpful and friendly. It was a black tie event and on the night everyone had dressed to impress. Having never seen the hotel before we were impressed with the presentation of it. Right from entering the hotel to leaving at 1:30 there were lots of really helpful professional staff. We could not fault the service all night, nothing was too much bother for them. On arrival we were served a glass of prosecco (we had 2 :) and then were shown into the main room. It was beautifully decorated and the tables looked fabulous. We are not the easiest family to accommodate as we have 2 vegetarians, 1 coeliac and 2 who eat meat and wheat but we were looked after fantastically well. The waiting staff checked everything with the kitchen before they served us and explained everything. Special diets can sometimes be overlooked in restaurants and often not the most appealing food is offered but the food here was great. So much effort had gone into the preparation and presentation neither me (the coeliac) or the veggies felt cheated. We had artisan canapes followed by starters, soup course, main course, desert, coffee and petit fours. The portions were huge, hot and delicious. The entertainment was equally as good as the rest of the event. A full orchestra with a Rat Pack style singer performed for the first half of the evening and that was followed by a disco on a slightly sunken lit up and sparkling dance floor. At midnight there was a count down, party poppers and exploding balloons containing ticker tape, Auld Lang Syne and more complementary bubbly. The disco went on until about 1:00am but we were not pushed out straight away and were able to finish our drinks before we got our taxi home. It was such a good night and although it was £85 per person it was worth every penny. I can not praise the hotel staff enough for their hard work and attention to detail at every stage from booking to leaving the building. We will most certainly be going to the hotel again next year for New Years Eve.
3 night business trips spent at this lovely old hotel. Very traditional and comfortable hotel. Rooms are not that big but are clean and tidy. More than adequate for a business trip. Staff are very accommodating especially those that dealt with serving at breakfast. The breakfast was very good with plenty of choice. Meal choices were excellent though priced a tad in the higher range. The quality of the food though was first class. In places the hotel decor was a bit tired and in need of a bit of attention, so if you like brand spanking new this not for you but if you like character it certainly is.
We stayed here last night for one night. The food was outstanding and extremely good value for money. We are local and drive past here frequently as we live in the next town. In fact had our wedding reception here nearly 19 years ago so was quite nostalgic too! The feel to the hotel is very warm and friendly, we felt very welcome. The place was very clean and tidy and the room was very very comfortable. I don't often sleep well in hotels but I had a fantastic night sleep! We did not feel the drinks were over priced, everything was very reasonable. There was a wood burner in the bar area which added to a cosy feel and the seating was very comfortable. It was quiet and we just had a very relaxing and fantastic time. The staff clearly work very very hard yet were extremely friendly and helpful. They were very attentive and we could not have asked for more. Hoping to find another night where we can steal away here as it was so relaxing and enjoyable!
Great night at the Charlie's night club reunion Drinks not over priced and bar staff friendly..... and music great....looking forward to the next one..... Only charged £5 entry fee.... well worth the money ????????????????????????????????
This country house style hotel is very impressive from the outside. Inside it could do with a decor make-over things look tired and in need of updating. As the hotel is probably listed there is a limit as to what can be done, but a coat of paint would help. My stay was marred by a very low quality breakfast which, had I had time, I would have complained about at the time. The staff in the hotel were fantastic and I couldn't fault their dedication to their jobs.
We attended as part of a group for a Christmas party with the Blues Brothers. The welcome at reception was warm and friendly. The rooms are a bit of a trek and there is no lift available at this hotel so be prepared for lots of flights of stairs. Our room was clean but a little cosy and can be a struggle to both get ready at the same time. The room was also quite dark so it was difficult to do make up and there was no main mirror in the bathroom which was the brightest room, only a shaving mirror. The bed was comfortable but there is a lot of noise through the night so it wasn't the most refreshing sleep. The food was lovely and service from our table's waiter was brilliant. He was really funny and helped to make our night better. The blues brothers were good fun and interacted with the crowds well.
We stayed for 1 night for a Christmas party night with Work, it was a fantastic night the entertainment was the blues brothers they were good, The room was fantastic we had the executive double with jacuzzi bath fantastic and the bed was really comfortable. Definitely stay again.
We stayed just one night on a Sunday. A quiet evening. Staff - one lady generally - most helpful and efficient. Food was generous and tasty. Room was very comfortable. No complaints at all. Can recommend this hotel
Saturday night dinner dance. The staff did very well getting over 100 meals served, still hot and enjoyed by all. The dance floor was busy all night and most people seemed to be having a good time. Three stars given due to the drink prices £5.60 for a single gin and tonic, when I asked the barman to repeat the price even he said it was robbery.
Large ground floor room with 4 poster bed and good facilities. Lots of quality well cooked food for breakfast. Well stocked bar with plenty of choice on snack menu. Did not have an evening meal although the menu looked fine. There was a function on one night but it was in a room at the back of the hotel and we did not hear any noise.
Attended here today for lunch with some friends we meet up with once a month. Food overall was okay, restaurant staff very attentive only downside to the visit was the manager behind the desk and the manner he had towards his staff. I was standing in the bar area and could hear some cross words and to my shock realised it was the manager speaking to his staff. I felt very uncomfortable with the whole situation that I found myself going to stand outside to step away from it all. The two young girls that work there left in tears over the rude manner that he spoke to them. I found it very unprofessional that he was speaking to them in this manner in such a public place and personally think there is a time and place to deal with this. He then proceeded to bad mouth the girls when they had both left in ear shot of everyone in the reception area. All in all a lovely hotel but in my personal opinion think the manager needs sacking or retraining on how to speak to people.
Set in an Old Manor House the Best Western Staff were exceptional. Warm welcoming and a great sense of humor. The setting is an Old Manor house. The rooms are a nice size, comfortable, but like the rest of the building looks a bit dated and tired. The staff provided a very warm welcome and their service could not be faulted. From the gentleman at reception to the lovely lady who welcomed us to breakfast (who'd worked there for 11 years), we felt welcomed and they could not do enough to make our stay a comfortable one. Breakfast was very nice and plenty of it available. Plenty of parking space and the grounds were very nice. Would definitely stay again.
We recently had our wedding here,from the ceremony to the reception. the staff were amazing, nothing was too much trouble. Whilst we were having our photos taken, a male member off staff even went to get us complimentary drinks! The wedding breakfast and the evening buffet were cooked beautifully, the service was just all round brilliant. i would recommend this place to anyone!
Now, I've stayed in some pretty awful hotels in my time, but this one really surpasses anything I could imagine a hotel shouldn't be! Where to start - the rude chap on reception who had no interest in even acknowledging our presence when we tried to check in, the awful smelling damp room, and the less than welcoming spiders in the 'bar' area. We were given room 2 - upon our arrival to the room the corridor had a horrible musky smell, we didn't think the room could possibly smell any worse. Well, this hotel managed to surpass that mark. The instant smell of damp that hits you is awful, its cold, and the bedding I wouldn't expect my dog to sleep on it was so poor. The view out the window was non existent, just a load of crap dumped into some attached side shed to the hotel. Surely it couldn't get any worse? Oh boy, we entered the bathroom to find we had been booked into the disabled room. At no point on our booking did it warn us we could be in a disabled room, and frankly it is a joke that they even offer this room to human beings. It is an insult, disgusting and the worst room I have ever had the displeasure of stepping foot it. It's not fit for purpose, how you would expect someone who needs a wheelchair to get round the room is beyond me! Back to reception I went, were I was advised that the hotel was full. Eventually, we managed to convince them that this really isn't adequate for anyone to stay in and got a room upstairs. The room was still horrible, damp patches on the wall but slightly warmer and the bathroom was reasonable. We quickly changed and headed for the bar, laptops in hand. Unfortunately, it didn't get any better. The red sofas in the bar are the most uncomfortable bits of furniture I have ever sat on, half the plug points don't work and the cobwebs and spiders have the run of the place. On a positive, the female staff are lovely and really friendly. The chap who works there on the other hand needs to be moved onto something behind the scenes (spider captor maybe?), the most miserable, grumpy sad looking guy I've seen in a long time. He sums up this place, no soul and interest in engaging with anyone who walks through the door. Thankfully, we have black listed this hell hole from any future business visits - I would strongly suggest you do the same!! It's not even deserving of 1 star, it really is that bad!
I ended up here after making a last minute book and simply not having much choice. I ended up in Room 2, and before I'd even got to my room the receptionist made clear that they were full. My first impression of the room was a damp smell masked by large amounts of cleaner. I'm not sure why it was damp, but most likely because the bathroom does not have an extractor fan, so when you use the shower it creates so much steam that the net curtains stuck to the window in the bedroom even when the bathroom door is closed. The bathroom has all the equipment for people who are disabled, so I entertained myself by imaging how on earth anyone in a wheelchair would get into the room, far less all the way to the bathroom. The room is so tight and over-stuffed with furniture that it would take four strong men to lift the wheelchair-bound visitor over the beds and chairs. Sometimes I could almost forgive an over-priced hotel if I just got a good sleep. Not much chance in this place. The bedsheets had a cold damp feel as if the room should have had a dehumidifier running, but the most irritating thing about the bed was that it was too short. I'm only 6'1" and this is the first time I've found my feet sticking out of the end of the bed even with my head at the headboard (delightful velvet). The biggest problem is the constant noise. The bed is against the inside wall and everyone who walks past outside might as well be going through the room. And then there is the bang every time someone shuts a door. You'll also have the pleasure of listening to everyone else using the toilet--prrrrr or pssss, then plop, plop, plop...aaaah. The waste pipe for the room above also rushes delightfully through your room. I would fail in my duty if I did not mention the view, but a picture says it all, so see the images. I had a meal the night before. This was a chicken from which all the moisture had miraculously been removed, but unfortunately all added to the chips. Finally, I should say something nice, which is that the ladies at breakfast were helpful.
I wanted to book this hotel for one night while visiting the NEC, but was told that they didn't accept Tesco vouchers, even though they were a Best Western chain? How can Best Western pick and choose which hotels in their chain accept Best Western vouchers? Secondly even if I booked another Best Western hotel who accepted these vouchers I had to book at least 2 nights. What a rip off, I wasn't happy as I had to drive up and down from London on the same day and spent less time at the NEC.
Excellent venue for wedding, although a little thought required for wheelchairs and disabled as there are some minor issues. Staff interested and helpful but the buffet was a little disappointing. Lacked imagination and was rather dry. With the entertainment, a good night.
The room was clean but on the small side. The bathroom looked recent but the rest of the room was tired. My bathroom had icy growing through the window. Really needs sorting that as it's a bit rough looking. The staff were friendly (everyone we encountered) and the bar meals were very nice and filling.
We checked in on a saturday afternoon and found a beautiful room when opening the door. Room was immaculately clean with tv, ammenities tray, hairdryer, blackout blinds and curtains and a very spacious bathroom. We ate in the bar and the food was wonderful, cooked to perfection and quality was outstanding. The whole hotel was so beautiful that we took many photos to show family and friends. Breakfast the next day was served in the restaurant and had a huge selection of continental food offerings and the cooked breakfast was of a high quality. Once again the staff were so helpful and accomodating. We will definitely be back to stay and will reccomend to everyone we know. Thank you so much for making our stay a wonderful break away.
We went to this lovely hotel so we could spend a great relaxing evening together. Great food and staff bedroom was really nice.The evening meal was very good and very good value for money Must say a special thank you to Mark. Can't wait to go back
Stayed here for two nights. Had a large room, nice rain shower (always appreciated!) Free wifi. We ate from the bar menu and the food was good and huge portions. The waitress was lovely serving us for dinner and breakfast. What was a little disappointing is you need to book afternoon tea or the chef leaves. I asked if I could just get a sandwich or a couple of scones but the lady seemed like teaching Into the fridge was an impossible task. A pity as the gentleman on reception the previous day had no issue and knocked up a sandwich and a scone and piece of cake which was great. So book ahead if you think you will want one.
I booked 7 rooms in total for family and friends as we were attending a wedding nearby, the hotel staff were very friendly and obliging. From speaking to the others everybody said there rooms were fantastic, one couple had a disabled room and they said that was brilliant. The rooms were lovely and clean and all amenities, we were right at the top in a lovely room and everything functioned well. The breakfast was very good, plenty to keep you going throughout the day. Wouldn't hesitate to stay there again.
I stayed here for business for 1 night, and this hotel is really quaint and quietly located. Wifi connection was great, room was adequately proportioned with a super desk to work from. The room decoration was a little dated and would benefit from a freshen up but it was perfectly clean! Bed was super comfy and i would go as far as to say its possibly the best nights sleep ive had in a hotel this year! The bathrooms have been refurbished and it was lovely, and the toiletries supplied ideal. A few negatives would be that the communal areas felt really dated and have that look that everything would be fusty although it was clean. Would also be good when travelling for business if breakfast was available before 7am as this is a little late. Overall will definitely be using this hidden gem again!
Let me start by thanking the staff for there care and help with our wedding they were all brilliant everything we asked for was instantly delt with nothing was to much trouble. The accommodation is 3 star but I would say top end. The food was excellent even the canapes were homemade. The actual building and grounds are amazing And most importantly it was at the right money I would highly recommend this hotel and it's fantastic staff to anyone who is planning a wedding ours was brilliant and I can't thank ian ' siobhon and the team enough 10/10
Our stay was brilliant from start to finish. We had a meal with relatives the night before the wedding which was freshly prepared , beautifully served and reasonably priced . The wedding the following day went without a hitch . Everything was perfect . Staff were attentive,helpful and friendly . The meal was scrumptious as was the hog roast in the evening . Big thank you to Lauren who worked all day on Saturday and always had a smile for you. All in all a day to remember . Thank you all for making my son and new daughter in law's wedding day perfect
Went for a meal expecting a great menu as usual. Since we visited before more extensive menu and food just as good. Friday night entertainment brilliant.Great food great service and all round great place.
I had to stay in Coventry for 2 nights for business at the RICOH arena. As I booked at the last minute, I could not book at the onsite hotel at RICOH and had to find somewhere else that is nearby. This hotel is around 5 mi away and very convenient to get to RICOH. The grounds of this listed building are beautiful and quiet. The staff is friendly and the hotel is served from a restaurant and a nice pub with decent food. Surprisingly quiet over both nights. My room was clean with a comfortable bed and had everything that I needed for my short trip.
Very good welcome at reception including the option of getting food at the bar for more restful surroundings. I had a bar meal of steak which was cooked perfectly and the two cask ales were an excellent compliment to this. Bedroom was comfortable and well stocked with tea and coffee.
arrived at the hotel and it was beautiful the grounds and reception were well kept and the staff were friendly and very help full i was early for my check in and that was fine there is a well stocked bar with ample seating i was there for my friends wedding and they had a amazing day the staff could not have been any more helpful and did there best to accommodate everyone nothing was to small of a request i would stay there again in a heartbeat
Arrived about 9pm Sunday evening, apparently after an earlier wedding at the hotel, staff helpful and welcoming. Ground floor room very pleasant though overlooking back of hotel and car park. Breakfasts very good, I only ate evening meal once which was in the bar because of the bank holiday - again very good. Historic building so you accept some omissions, e.g. no aircon but I didn't need it. All in all no reason for any complaints.
We stayed here for a wedding, and to be honest it did the job. I'm pretty sure it rates as a three star, and I would say that's spot on. Our room was clean, but small, with a sloped roof which I predictably bumped my head on (and I'm only 5 foot 8!). The bed was small, I'd say more a three quarter size. Maybe the room was small, as we were on a special wedding guest rate? The breakfast was good, although it's cooked for you, it's not a buffet. Drinks were expensive at the wedding, and there was no resident's bar?! Overall, ok, but 3 stars at most.
We arrived at the hotel when the staff were obviously very busy with a large wedding party but this did not affect the excellent service that we received. Our room had a bath with quite high sides which would have presented a problem for my wife so we were given the option to change rooms or just have access to a room with a walk in shower. We opted to stay in the original room and had a key for the other room.I was a bit sceptical when we were told that dinner would be in the bar but needn't have worried as the food and service were very good.The staff were all very friendly and helpful ,nothing was to much bother.I would certainly stay here again.
Booked Dinner, Bed and Breakfast. No restaurant open on a Sunday, but was still charged for Dinner Bed and Breakfast on arrival. I was told I could have a bar meal and was asked if I would like to pay for this or have it added to my room number. I would have expected at least a reduced bill on arrival or bar staff to be made aware I had already paid for a 3 course meal.
We have held many family occasions at the hotel as we live locally with the most recent of these being my Grandad's 80th birthday meal. We used the dubarray suite which is at the end of the bar and although there were people in the bar, it did not disrupt us at all. We had a three course meal which everyone enjoyed from my 8 year old cousin right through my grandad and was a great price for the quality of food! As I said this is not the first time we have visited and would definitely go back! Great staff, lovely old building and even better food ...
We arrived late afternoon and were made to feel most welcome and our room was swiftly changed so that we could accommodate our two dogs. The evening meal of a light Caesar salad and salmon was delicious and very good value and the cooked English breakfast was hot and plentiful. Danielle whom we remembered from a previous visit was most informative, helpful and very friendly and she is a particular credit to the hotel. The gardens are also very well kept thanks to an exceptionally keen local groundsman/gardener and we hope to return again soon.
I was booked in here by my secretary for a business trip. She knows the type of hotels and quality myself and my colleagues look for when staying away and usually comes up trumps. She saw this one and, from the website pictures it looks very nice. But don't be fooled! Due to prior arrangements the day before I didn't end up arriving until 21:45. As I pulled into the car park I was greeted by the beautiful old, ivory covered manor house building. After 3.5hrs driving I eagerly made my way to reception to check in, get some food and get my head down. I was stood at reception for a good 10mins before I ended up having to walk around the, pretty much dead, hotel trying to find someone. Eventually, after walking through a "staff only" door near the kitchen, I found a youngish, slightly gormless looking girl chatting to a man in overalls. She just stared at me whilst the man asked if he could help. I told the pair I would like to check in and the young girl seemed somewhat surprised that that was her job and took me back to the reception!! After filling in paperwork and giving me my key it was 22:05 when she finally said "you're in room 5, enjoy your stay" and immediately went to help another woman that had turned up at reception. "Excuse me, where is room 5?!" I asked. "Oh it's down the corridor and turn right" I then asked if they were still serving food. The girl replied: "No the restaurant shut at 10. We do have bar meals though... but they stop at 10"!!!!! Now bare in mind I arrived at 21:45 and wasted 10mins trying to find someone and it only being 22:05 I figured there might be a chance of some food, clearly not! Frustrated and hungry I walked to my room. When I say room I use the word lightly, shoebox might be more appropriate! The dated decorated room is roughly 3mX3.5m! There is a bathroom containing a shower, toilet and sink situated RIGHT next to your head as you lie in bed. To make it worse the door is a poorly fitting sliding piece of wood! So you're practically sleeping in the toilet!! Ironically the bathroom is very nicely decorated and looks like it's recently been refurbished! After being thoroughly disappointed by the room I decided I'd read the hotel information folder in hope for a late night room service menu! To my surprise I actually found a sheet stating a limited menu would be available from 10pm to 7am!! Rejoicing I searched high and low for the room service menu - couldn't find one! Begrudgingly I decided to see if the girl on reception knew anything about the room service menu. When asked she said there would have been one in my room...and then reminded me that the kitchen shut at 10! At this point I said I'd read the "...10pm to 7am..." paragraph. Yet again she seemed incredibly surprised/confused and replied with "oh that's maybe just sandwiches, I dunno" then turned and walked off!!!! The icing on the cake! To summarise: small, cramp dated room; sleeping in the bathroom; staff nowhere to be found; and no actual room service disputes what the info file says!
We stayed for one night to celebrate a family wedding. Hotel is beautiful from the outside and that is where the plus side ends! Tiny, cramped, dark and dusty room which could have done with a better clean. The bed was so hard it was impossible to sleep on, worst nights sleep ever! Considered sleeping in the car but as there was only one very thin duvet and no spare blankets/pillows etc it would have been too cold. Greeting was rushed and impersonal, weren't even given a room key and had to ask for directions to get to the room, assumed the key must be in the door and had to go back down to get a key when we got up there and realised it wasn't! Surely the key to any hotel is the welcome and a decent nights sleep... We got neither. We had booked breakfast and that was another let down. Restaurant was full and there were only two young girls to look after every table, so no welcome again, the girl was polite though when she came over. Probably because it was so busy but there was no bread left for toast and the cooked breakfast was absolutely disgusting; undercooked bacon, canned mushrooms, fried bread had hardly seen the pan and was more oily bread! All plates from the tables around us were going back hardly touched, including ours and it cost £20 for the 2 of us! 1 tiny cup of tea each which was barely warm and no one ask ask for any more. We will never consider a best western again. Stayed in lots of hotels and this was by far the worst yet! 1/10 in general, minus 10 for the bed!
The grounds of this hotel are lovely for walking around, very peaceful. The beds are very comfortable and rooms large. The food was very good and reasonably priced. Very walk welcome received upon arrival and very friendly staff.
We had a amazing day at friends wedding. Staff were friendly and very helpful. Food was lovely . The room was clean and just enough for our needs . I would highly recommend the Weston hall for any celebration. We will be stopping again.
Unless you pay top dollar you will get a box room, The bed takes up 90% of the floor space in the room, so hardly any space for you case if you have taken on with you! You get more room at a premier Inn which is less in price! The toilet was very well done up and was modern. The food was, I would say, just average. The menu choice tried to be fancy and I personally don't appreciate food like that. There was a bar menu, but only found out on the last night and the choice on there as much better than the restaurant menu.
We stayed here for one night before crufts. The hotel is dog friendly and they are allowed in the bar which is great as it meant ours could come with us. We left early so did t have breakfast. I would return to this hotel, nice and good price.
The hotel is a Grade 2 listed building, and has all the pleasant ambience that you would expect from that. The staff were helpful, my room was comfortable, particularly the bed, always a plus. The restaurant was closed for the night I stayed, but the bar meal was excellent, so I missed nothing.
Well I hate having to go away for training but this little find was excellent for a weeks stay. Ian the manager always on hand to help If I need and all staff lovely. I had breakfast in my room each morning..which felt very luxurious and a real treat. Food beautiful and plentiful. Bar staff friendly and helpful. Lovely comfortable bed and lots of hot water and towels. Only issue I had was that my key card was temperamental which after a long day training was a tad frustrating.Would definitely use this place again.
Another wonderful weekend at weston hall. Staff always helpful and polite and go the extra mile. Clean tidy . Superb breakfast. Only hiccup was heating to hot in done areas cold in others but they are getting it fixed
Weston Hall is a fantastic value for money venue with interesting historical features and pleasant gardens. We have enjoyed fantastic parties with scrumptious food, Murder mystery evenings to challenge the brain cells and enjoy a fabulous meal with friends, romantic nights away to reenergize after busy working weeks and several beautiful weddings. the management take time to attend to the minute details that make our time at Weston Hall so special. Thank you all for your professionalism,
I stayed overnight on business, and from the moment I arrived was taken aback but the courteous staff. The reception was friendly as was the waitress in the restaurant (even lent her reading glasses as forgot mine). A comfy night and the room although dated in decor was clean, and warm. At breakfast I said I was on a early start so whilst I had my cereal the staff prepared a bacon sandwich to go, and offered a take out tea. Very happy stay, well done !
Stayed here for one night. Staff all pleasant but service sometimes a bit chaotic. Room was pretty basic and had an unusual smell. Shower had very little pressure. But...it's a nice old building and it was inexpensive when booked through Expedia. In that sense it served its purpose. Just could have been much better.
Stayed here on business for one night. Hotel is lovely, got lots of character which was a novelty compared to where I normally stay on business. Has most of the amenities you would need, pub, restaurant, good WiFi I would stay here again, but try and avoid the evening staff on reception. It was my first visit, so had questions about WiFi codes, breakfast and navigating the hotel etc and it was VERY clear I was a burden to him. I'm no stranger to staying away and his attitude was one of the worst I'd seen. If you do not wish to deal with customers, please do not work in the hotel industry. That being said, the man on reception on check out was friendly and redeemed the hotel to a degree. 1 star lost for grumps on reception between 6-9pm - maybe consider switching for a friendlier member of staff.
Very nice hotel overall. Nice grounds and the public rooms nice and the food was very nice. My room was small but cosy, warm and comfortable and had a fairly good night's sleep. The service was lacking. It was over ten minutes before anyone came to check us in and the guest in front of me had been waiting even longer. Wasn't the warmest of welcomes from the general manager. Also to eat in the restaurant but from the bar menu was a £2 supplement which was crazy. However the good night's sleep and nice food made up for this but service and welcome needs work
Good for location but have been in better hotels. cannot fault the staff, they were very attentative to any problems reported and resolved the matter quickly. Quite an old hotel with creaky stairs and very thin walls.
Drove up to lovely looking hotel and thought this is going to be great- even after driving through housing estate to get to. Wifi not working in the depths of the hotel. Radiator in room also. Main thing to say is rooms and furniture in rooms look very dated. Modernish bathrooms fitted but with no extractor- world smallest bath and not a great job of fitting. Staff friendly and trying very hard to please but also dated as well. Ate in restaurant and food was good. Come on Best Western spend some money on this place. It looks so promising from the outside and then so dated from the inside.
Stayed here while on business in the Area - the hotel staff were excellent - the room was great - very clean. I ate in the bar - drinks were good and the food was good pub grub! all in all a great place to stay
It wouldn't take much for this hotel to be excellent. The building is an old manor house and looks wonderful. Check-in was quick and easy- but no lift! The stairs creaked terribly as did the floor of our room on the 3rd floor - it was quite a walk but we managed; fortunately our bags were small. The staff were all pleasant but the bar staff seemed to have little understanding of what their job was. One customer asked for a dry white wine and the two staff had a hushed conversation before admitting they had no idea which of their wines were dry! The room was, apart from the very creaky floor, very nice (and I chose that phrase carefully). Everything worked as it should - TV, shower, kettle, iron..... The bed was what we describe as a friendly bed, because the mattress tries to roll both of you into the middle. Breakfast was excellent, plenty of it and very tasty.
We loved our stay here, even before arrival the staff were very helpful, we were on a tight time frame upon our arrival at the hotel. So we called regarding food etc upon our arrival. Very helpful indeed. Although there was a wedding taking we expected a little extra noise etc, well there wasn't any.. Service was friendly and efficient, rooms were very comfortable, the bed was fabulously comfortable. Only 1Slight issue we had the morning of our departure i found the water pressure in the shower was rather poor. One of our party is on a no alcohol month and the bar staff were fabulous at making her as she called it a non alcoholic yet fluffy drink. We would definitely return and most certainly advise anyone this place is worth a visit.
This is my second stay at this lovely period hotel. Staff are always friendly. Beautiful hotel set in well maintained grounds, plenty of car park space Room was small (double) however it was well equipped, no air conditioning, this was a problem when I stayed in summer, fans are available in the rooms though Good wardrobe space which also has iron and ironing board, tea coffee and packet of biscuits, bottle of sparkling water also available Had a meal in the bar area which was quite nice and reasonable price wise £16 for 2 courses Bed nice and comfy and room very clean, decent bathroom (shower) Breakfast is lovely, cooked breakfast to order with lots of choice, colleague had cooked breakfast and I had poached eggs, fab breakfast. Staff also bring fresh coffee and tea pots You can also get; toast, fruit, cereal, pastries etc Was a pleasure to stay at this hotel, would return ??
Much as I try to stick to independent hotels, I cannot fault Best Western for having some of the most interesting and characterful hotels in old buildings that I have visited. This hotel is in an Elizabethan manor house, just north of Coventry. The downstairs areas are elegant, high elaborate ceilings, and nicely decorated with various bits of antique furniture. We stayed in a cheaper double room (although we were actually given a family room with a double plus two singles, which we hardly needed, but I guess that was what was available). The room was interesting, being up on the second floor in the roof with sloping ceilings, but the decoration was decidedly dated rather than classic - woodchip paper on the ceiling and bedside cabinets that looked like refugees from the '70s. Shame, because the bathroom had clearly be recently and very well redecorated, and with the original leaded windows the room had potential to have real charm. Nevertheless the bed was comfortable, the room warm enough (once we'd adjusted the thermostat), and we had a lovely night. Supper was delicious, and the fixed price menu was decent value with a reasonable choice of lovely food; the A La Carte was a bit pricier but by the description looked worth the money. Service was good and prompt. Breakfast was extensive and had a good choice, however despite the waiter service the food was clearly pre-cooked and kept warm, rather than cooked to order. A small detail that slightly lets down the otherwise premium feel of the hotel. Still, it was a very good price for a hotel of this premium feel and character, and we had a delightful night's stay.
We got married here and cannot speak highly enough of everyone at the hotel that enabled my big day to be extra special. Everyone had a wonderful time and thoroughly enjoyed themselves. Thank you Weston Hall......you rock!!!
We booked Weston Hall for our Silver Wedding anniversary party, we had a sit down meal for seventy people, we decided to book a carvery, the whole event went down very well, the staff were all very well organised and polite they kept asking was everything to our satisfaction. The only slight blip was the fact that they were supposed to come around with wine twice during the meal and I was told later that one table missed out on a second glass, but this was fairly minor in the great scheme of things. Overall very happy with service and price and would use them again.
When you pull up your first impressions are good but it all goes a bit flat once you are through the door. As has been said in many recent reviews the interior really is dated. The walls (at least where I was staying in room 25) are very thin and the water pressure in the shower was not what you would expect. On the plus side, you can get a pint of Korev (a great Cornish lager) on draught in the bar! That's not enough to make me want to stay again though
Old world charm, great food and friendly staff. My only negative would be fairly low water pressure for the shower and I could hear other guests conversations in the rooms next mine. I Would choose this hotel again
The hotel looks lovely but prepare for the interior and the staff not be quite up to standard. The staff - from the manager on reception on arrival, to the waiting staff - come across as a bit indifferent. The place is a bit tired and shabby, it feels worn. Things like the garden which could be lovely are just a bit shabby and need attention. Breakfast was a a bit of a farce. I was seated at a used table covered in the previous occupants crus and half used butter and jam. I was then ignored and had to get up to ask for coffee. When tea arrived I had to ask again for coffee. Then I had to ask for a clean cup. Not exactly a catastrophe I know, but irritating when I need to have breakfast and get to work. The hotel is not bad - it's just not as nice as expected. The staff could do with a bit of a shake and some training in service. The grounds could do with a gardener once a month. They should have a think about what they are doing when the best feature is a large car park.
Lovely big car park. First impressions as we arrived, lovely. Reception book in, fine. We were given a ground floor room as we had our Labrador with us. Room, bit small. No view as conference room wall six foot from window. Dust in corners of room. Bathroom was fine, shower was good, no complaints about bathroom. Food ok, nothing special, although waitress not too good knowing white wine glass from red and no tumblers for water. That wall blocked out the view from one of the windows.Time for bed.....mattress was well past its use by date, needless to say, not a very good nights sleep after driving up from far south west and still had to get to York the following day. Receptionist wasn't really interested when we told him about the mattress, his attitude changed then. Hotel is lovely and quiet and on the edge of a village, also in its own grounds. Sorry, we will not be staying there again and we think this hotel lets the Best Western group down.
I came here for a wedding reception The reception area is very tired and needs refurb desperately The room we were in was long with low ceiling and no windows Was extremely hot so most people went out sing to cool if as no air con The beer at first was barely drinkable But amazingly they ran out of all bitters? At a wedding! Bar was expensive and poorly stocked, ran out of Straws too! Try not to visit
We stayed for one night while visiting family in the nearby area. At reception we were seen too promptly and given our room which was spacious ,given it was for two adults(room 12),and the bed was comfortable a good night sleep we both had.The bathroom was all new and one of the best rainfall showers I've had for a long time,normally they have low pressure but this was good. We had a snack in the evening as we ate out for Sunday lunch on the way to Weston Hall.As you can see in one of the photos an excellent snack we had for the price. The bar area is good with plenty of various seating and a piano there too. Breakfast was help yourself for cereals and fruit but if you wanted cooked breakfast it was served to you which we enjoyed very much . The staff from when we arrived and left, were polite and helpful and went out of there way to enjoy your stay. We would definitely stay at Weston Hall again
Visited recently for a long weekend with my partner and we were not disappointed. Great staff and a really nice old hotel with plenty of character. The breakfasts were excellent value for money. Would recommend.
Good place for a Sunday lunch, good food from a set menu with a few different staters from the norm and well priced. Nice setting with plenty of car parking. Friendly staff, live music in the bar area makes a nice atmosphere to take a pre lunch drink. Easy wheel chair access, via a ramp which was put on by staff on request, also plenty of space between tables.
one night stop over on way to Yorkshire. AN impressive looking hotel from the exterior, with nice rooms, we had a 4 poster bed with large bathroom. It was in need of a little TLC in places but was very good value for us. We had an evening meal there as well which was pleasant enough. The staff were helpful and polite and there was plenty of free parking in front of the hotel
I stayed here for the first time (for 3 nights) in May of this year, and realising that I would be travelling through the area again I had no hesitation in booking a return stay, although only for the 1 night this time as that was all my itinerary allowed. The room on this occasion was a bit smaller than last time, with a conventional double bed rather than the previous 4-poster, but it was more than adequate and everything was clean and well-presented. The evening bar-meal was excellent, just as they were on my visit in May, as was the breakfast which set me up for the day and I didn't really need to bother with lunch. Sure, there are a few bits that are looking a little tired but it's an ancient listed building so it's all part of the character - I'd far rather stay in a place with some history to it like this than in some anonymous modern concrete edifice.
Visited with family for Sunday lunch. Restaurant wall full and atmosphere was great. Service was quick and efficient. We were able to order our meal in the bar before sitting down which was brilliant and saved the waiting as we were soon greeted with our starters one seated. Plates cleared quickly and serviced flowed. Food was excellent and well presented. Staff were attentive and helpfully. Hotel looked clean and inviting. Enjoyed by all will visit again as well as recommend to others.
Myself and my daughter stayed one night en route to another destination. We stayed in room 1 which was adequate for our needs. I was concerned however by the lack of basic health and safety standards. The hairdryer had a PAT test label which stated that a check was due in 2011. This suggested that no test took place as no new label was affixed. The bath/ shower leaked through the wall into the bedroom around an electric socket. Existing stains suggest this has been the case for a long time. The plug release for the sink was a piece of thick wire that could cut fingers if held the wrong way and the net type curtain in the bedroom was blackened with mould. The latter I forgot to mention in my email to Best Western which was sent this morning and which they have not acknowledged which is disappointing. I know it takes time to investigate concerns/ complaints but to just acknowledge such an email is a case of courtesy. Quite disappointed and probably won't use Best Western again if this is their accepted standard.
All you could want in a hotel and reasonably priced and the rooms clean and tidy, perfect location for our visit to Coventry. The staff were very kind and helpful. A large parking area and a first class breakfast.
Not stayed overnight but had a lovely Sunday lunch experience. Staff are all so friendly and helpful, and unlike a lot of hotels seem to employ local staff which is a refreshing change. Stunning building and nice and cosy in the cellar where the lunch was served. A nice touch to offer a singer which created atmosphere. Yes there were minor errors with the food service which were swiftly rectified and with a smile. Two of our party had also enjoyed afternoon tea earlier in the month and were equally impressed. We liked it enough to consider returning for Xmas Day luncheon. Looks like a great wedding venue.
Great hotel, fabulous grounds, character and great value for money. Easy access from motorway network. Dog friendly permitted in bar and grounds ideal for late evening and early morning walkies. Bar food bit everyday but good value. reception staff particularly helpful and efficient. Only negative size of standard double bedroom but I may just have been unlucky.
We needed a quiet location after a busy day and this hotel fitted the bill. Tucked away in an attractive, quiet location, the hotel was of a good choice for us. Helpful staff and a generous breakfast.
Stayed for business plenty of parking and not too far off the M69. Hotel generally is clean and tidy and the staff are delightful. Food is simple typical chain pub grub but good portions and presented well. I think the hotels biggest down point is cosmetic really just needs a little updating in communal areas like bar and corridors. My room however was nicely decorated and a nice modern bathroom... with a bath! So with level of cleanliness and staff I'd give it 5 stars.. but the chain need to invest a little capital to bring it up to date so this pace can really blossom.
Booked this Hotel as I was have a meeting the following day in Coventry. Found the hotel easy enough, nice old building. Friendly staff at the reception giving me all details I needed. found my room on the first floor. Nice room with very large bed, desk, couple of easy chairs and shower/bath room. Went down to the bar for an evening meal, again nice friendly staff, meal was nice, I had a bar snack, you can eat in the dining room which looked nice. Overall a nice Hotel, friendly staff. Would I stay again, you bet:)
The Best Western chain invariable choose interesting buildings for their hotels and this 16th century manor house is no exception. Unfortunately they don't do very much with the assets at their disposal. Our room was so small that one of us had to stay on the bed whilst the other moved around. The restaurant had a nice looking menu though the food is only average. On the positive side the staff are cheerful and the prices are reasonable for what you get.
I stayed at this hotel for one night with my partner. From start to finish it was just awful but quite comical at times because it was so bad. The check in was the quickest ever, which some might say is good, but there was no friendly welcoming at all. The first room we got given was tiny and very dated and the bed which should have been double, definitely wasn't. The bathroom door was broken and it lifted all the way up from the bottom. I asked for another room, which they gave straight away. The second room was bigger yes but again very dated, with old smelly furniture, peeling wallpaper and a very squeaky, old spring bed on wheels with a foam mattress topper! The window was cracked too but I must admit the bathroom was great with the exception of the shower glass door being loose so water went everywhere. I wouldn't recommend this at all and can pay £10/£20 more to get a nice, modern and friendly hotel. Checkout was very poor. No questions asked about our stay and wouldn't go back.
We stayed at the western Hotel for 4 nights, and it was fantastic,we had such an amazing welcome, room was tidy, food was outstanding (fine dining) its set in a beautiful grade 2 listed building, and the decor and furniture matches the building, you really feel like lord of the manor, we stayed in the old building.. (main house) but there is a new build attached to the old building,at the back, ample parking,and it's a function place for private parties, but you don't hear any of the music. Well worth a stay..
After reading the previous reviews on trip advisor, I wasn't sure how my stay would be.All the staff on the reception desk both Friday/Saturday were male and gave a warm welcome.Our room was on the top floor and was on the small side. It was very hot in there but there was a fan in the room .we left it on all night or wouldn't of slept. We opened the bedroom window though there was music in the function room which was too loud to sleep.So we had to close the window. The bed was comfortable .Everywhere was clean but some tlc is needed throughout . The cooked breakfast was greasy and sausage poor quality. The toaster wasn't brilliant as you put 4 slices in and only 3 came out as some fell out the back of the toaster.For the price we paid I would stay again but would ask for a different room. 1 night is enough though.we went to the White lion pub in Bulkington for a drink and something to eat Friday evening and that was very nice.
Not the best hotel I've stayed in by far. The check in was very rushed and offered no warmth or genuine welcome. The bedroom I was allocated has dreadful wet mould behind the door and gave off a very overpowering smell. I am sure the bedding was also damp due to the high level of moisture in the bedroom. The General Manager checked me out the following morning and did not ask one single question about my stay!
The room was very small with a head banging and knee banging for the unwary. We were disappointed with the breakfast menu.The fresh fruit was nice but no grapefruit, a normal basic;full English was ok but the continental was not self selection it came on a plate not allowing any choice; marmalade not on every table it was a hunt, again a very basic for breakfast. A good point, the staff very pleasant and helpful
Currently staying in the hotel for one night for a birthday celebration. Arrived at 3.00pm to find a wedding going on which is fine but had to more or less try & find our way to the reception area to check in past all the wedding guests. When we were given our room key as we were on our way up the stairs there were dirty glasses, plates & dirty towels everywhere, something you don't want to see when checking in to a beautiful hotel. As we were getting ready to go out there were kids running up & down the hall ways shouting. We were going to eat in the restaurant but as there was the large wedding party we decided to go to a restaurant down the road called the corner house. Had a lovely meal there. Came back to our room for a bit of a chill to here music bellowing out & still kids running up & down the corridors shouting & banging doors. This photo I have also put on is the view from our hotel bedroom. Again not the view we expected. The room was really small even though we had booked for a double bedroom. Just hoping that the breakfast in the morning is good!! We have busted quite a few Best Western Hotels in the past & feel that the quality is going downhill rapidly. If we were told that there would be a wedding on when we booked we probably would have thought twice about booking it. Think this is one thing that should be made aware of when booking as paid a lot of money for one night stay.
For some unknown reason we were given the bridal suite. We have been married many years so had a good laugh about this and no, it wasn't a second honeymoon. The room was very large which was good but very shabby and badly in need of decorating which wasn't good. The dining room was very nice and the food was very enjoyable and nice and hot. The staff were really friendly but would we stay there again. No! Many of the carpets were old and stained and badly need to be replaced.
Lovely building from the outside and set in nice grounds. My room was ok - quite small though and not a full sized double bed. The furniture could probably be laid out a bit better - no plugs by bedside table and had to move the TV to be able to see it. Quite cosy once settled in bed but was cold in the room beforehand. There were a few cobwebs in the bathroom. Also there was a sliding bathroom door as opposed to a 'normal' door - this was fine except the walls are quite thin so I could clearly hear the man in the next room talking on the phone even with the door 'shut'. There was an ironing board and iron in the room if you should feel inclined to iron! Also a hairdryer alongside the usual toiletries and a shower cap and fresh flannel which was nice as I forgot mine! The hotel offers a room service for your breakfast if you drop the form downstairs before 10pm, though I didn't take them up on this due to being an overcautious coeliac who always carries my own breakfast supplies!
Some of the past reviews have not been very complimentary so I was unsure when booking, the building is superb in need of a lot of TLC thats for sure but still lovely in its own right, reception desk o.k ish, arrived around 3.30pm after a long journey fancied a coffee and a sandwich, was told the kitchen staff had gone home now but could arrange a coffee, is this really a 3 star hotel??. Room was fine, bed very comfortable and nicely decorated no problem at all except for a cat that had been locked in the hotel scratching at the bedroom door 4 times throughout the night, breakfast that we prepaid for, I am sure was superb, but owing to being kept awake by the ruddy cat, we overslept and went down for breakfast at 9.07am and was told we do not serve breakfast after 9.00 am. Quirky hotel maybe but very relaxed and I think I liked it
Stayed for 3 nights due to working in area, never stayed here before as have always booked other hotels in area. Very relaxed atmosphere, staff very welcoming. Room comfortable and spotless, with everything you need, this being replenished daily, bed very comfy, so much that i overlaid every morning, view from room extremely good, giving wonderful sunset view in evening and bathroom newly refurbishment, the only niggle for room was hairdryer, wished i had packed my own as it was not very powerful. This is a hotel of two parts, the old part of the manor hall, then the newly refurbished elements, but they mixed well for me. Had a problem with WFI in room first night but this was sorted by next evening, could pick it up in bar area so did not cause much of a problem. Breakfast very good, older lady who was waitress came across like your mum, you didn't wish to argue with her when told to sit somewhere, but she run a tight ship and everyone was made to feel welcomed and given good services, only niggle again is wanted just some cold ham and eggs rather than all the other bits it came with, this seemed to be an issue and was told it couldn't be done, don't know why when ham and cheeses are on breakfast menu? Plenty of free parking and supermarkets near by to get bits forgotten. Over all very impressed with hotel as some reviews are negative, i would definitely stay again in the near future.Well done all that work there, good staff nice place.
The hotel is set in lovely grounds and feels as thought it is in the countryside. The room was comfortable and shower hot. The room was well priced and well located for some peaceful exercise. I attended a Rotary meeting at the hotel and enjoyed the meal offered.
After booking my room at this hotel i read reviews that nearly had me cancel my booking but it's not all that bad...... Staff The staff are friendly and serve with a smile, Food & Drink My bar meal was good and the breakfast was good also, drinks at the bar were reasonably priced. WiFi Reception was good throughout the hotel and the speed was good also 21Mbps download and 17Mbps upload Room What lets this hotel down is a lack of investment in the rooms the bathroom in my room seemed to have been recently refurbished to a good standard however the rest of the room really does need a makeover, tatty wallpaper old furniture (which I wouldn't mind if it were maintained ie had handles on all the draws). In my wardrobe there was a fan and heater (obviously addressing some of the negative reviews about lack of air con). My biggest concern regarding the room was the door it had a massive gap at the bottom so big that i could easily fit my GoPro (small action camera) under it and see what was going on in the hall this was a big concern for privacy and security. That in mind the room was clean there was a desk and chair an arm chair and an acceptable TV, there was ample tea (lots of types to choose from) and coffee (decaffeinated only) in the room with a pack of biscuits. Would I stay here again? Yes I would, I paid £50 B&B and feel that this was a fair price.
I was very pleasantly surprised at every turn by this place. It was a bit further from the station than I'd realised, and a little unprepossessing from the outside, but from there on in it just got better and better… A warm, genuine welcome from the chap at Reception; a most acceptable room; a pleasant drink in the excellent bar. I hadn't planned on ‘eating in', but then I looked at the bar menu and the restaurant menu, found much to like, and opted for the latter. Glad I did: it was a really good meal, with very pleasant attentive service. Back to the very nice room, which also had good Wi-Fi. This turned out to be a genuinely relaxing and enjoyable experience all round, and I felt properly rested and raring to go for work the following day. Well done! Why can't all hotels be like that?
Fantastic time - hotel excellent - staff superb any requests were dealt with straight away. Could not find fault with anything.Would highly recommend hotel. Food in restaurant very very good also service faultless. Breakfast also very good including the home made jam!!
The hotel is set in a quiet area (unless the church bells are ringing) and offers plenty of parking. My husband and I were very pleased with the outside appearance of the hotel, which has been kept in excellent condition (especially for such an old building). The bar had a lot of character and felt welcoming. The bedroom was decorated in an older style and though fairly compact, the modern bathroom felt luxurious. We were happy with our stay and would definitely recommend.
I stayed here one night on business for a trip to the NEC but would not recommend it. The best thing about the hotel are the grounds and the lovely old building it is set in. I also got a cuppa'soup in the room which was most welcome after a long drive and day of work prior to getting changed for dinner. Unfortunately the rest lets it down. Rooms Old fashioned, bathroom was nice and new but the shower was appalling; the pressure was so low I could not even rinse soap off properly. I complained about this but was advised this is normal and they have an ongoing problem of poor pressure. Noise from outside and other rooms was very high, in the hotels benefit though this was down to some inconsiderate guests. There is a church nearby which had bell ringing all evening, I thought this was nice but it may bother other guests. Restaurant Really bad; standard of the food at both dinner and breakfast was very poor. Bad selection at breakfast although food is cooked to order, but unfortunately not a great standard No gym although the area is probably nice enough to go for a run Fairly close to the NEC, about 30mins away
Stayed one night on business. Outside it looks great very picturesque. Inside a different story, it's decor is old and the rooms in desperate need of attention. Despite costing £70 a night on a weeknight. The room was cramped, the mattress was hard and creaky, the shower dripped and was a trickle when used, no air con, no remote for the TV, when I asked for one I was given a broken remote! The bathroom door handle dropped off as well. Overall really poor. Avoid.
Omg. What an impressive venue, beautifully,tastefully decorated to suit is age. We had booked as a party of 7 and ordered and paid for drinks while we waited, bit pricey but was what expected. Called through for the 3 course Sunday dinner which was exceptional and excellent value no faulting it. Requested the bill, which arrived with the drinks on it which we had already paid for (not impressed) paid the revised amount left tip and left. The following day, brother in law who had booked received a call from the hotel, saying we hadn't paid the bill. No great apology after "finding" the money. Such a shame that someone not conn their job correctly caused this embarrassment. A real let down guys. And 7 non returning customers
We have stayed twice at this hotel and would return. Room was clean, bed comfortable. Breakfast was adequate but service was a little sporadic, although staff are generally polite and friendly. Overall a positive experience.
Had several meals over a weekend although we were not able to stay. Staff were very friendly and food was great. We had a three course meal set meal one evening and bar snacks the other, both were great and everyone enjoyed them. There are lovely grounds surrounding the hotel also.
We booked the night before, nice hotel, beautiful setting, we were given a refurbished room, lovely bathroom but you could not swing a cat in the bedroom, we were amazed you could fit a double bed in the room. The bed was very uncomfortable and had a great squeak to it, great price but not worth it. The kids running between rooms in the hall way during the evening, screaming and slamming the doors was a highlight of our stay!!!!!!!
I stayed at this hotel on business this week. The outside of the hotel looks lovely and is well kept. However seems to accommodate business more than pleasure just as a word of warning. Lots of business men and works people. Wish usually means a lot of early starts and banging doors. This often made me feel quite uneasy some nights so I avoided dinner alone. Obviously the hotel can't choose clients but it's something to bear in mind if you're visiting through the week. Staff do tend to treat you like you're not there.. Which is fine with me. However, at breakfast had to ask to be served or where the staff were on three occasions. The lady at breakfast is lovely; however tried to move me to a different table almost every morning due to either not cleaning tables or having them ready. Perhaps she needs more help? As she does a lot alone. My room (22) was probably more a 3/10. I booked a double room and got 2 twin beds with different sized and dipped mattresses pushed together. Wallpaper is falling off the ceiling, mould on the ceiling above the shower and the shower is not anymore powerful than washing your hair in the rain outside. Im also unsure what the room is at the side of room 22; however the noise of the TV at 3am from this room as often quite loud. I'm not the type of person to complain and due to the hotel being booked through work didn't bother.. But probably would try another choice next time unfortunately.
Lovely hotel, booked the night before arrival. Warm welcome from reception staff. Room on the first floor, well appointed with plenty of storage space. Bathroom with bath/shower. Delightful cooked to order English breakfast. An old building that must cost a fortune to maintain. TV reception poor however we didn't report to reception as we were only overnighting.
Great staff good food and comfortable room. Only downside is the lack of lift to get to other floors but otherwise a great stay. Very welcoming to dogs Would recommend and definitely plan to go again.
This hotel has been around a long time and has developed and has greatly improved over recent times due to room refurbishments. Some of the room are a little on the small side, but most are good full size rooms with a bath or shower and a comfy bed. Levels of service provided by the hotel staff is in the main good, and reception are helpful and proactive. Food is good, and the dinner menu is typical of a hotel of this size and quality. The free WiFi chugs along OK and is available throughout the hotel. Ample free parking is available onsite.
The room was large, clean and instantly relaxing. Lovely modern bathroom. Great service. Friendly staff. Lovely food too. It's not trying to be pretentious or stuffy. It's just a lovely, warm hotel with charm. I thoroughly enjoyed the stay. The grounds and easy parking are a bonus.
The building is attractive - the rooms are nicely furnished and look quite country and corporate too The staff are unbelievable - they are not rude, they are just so indifferent to customers - it's like customers are something that are happening around their time in the building. When I arrived there was no one at Reception - I rang the bell on the reception desk three times, I even range the hotel number and five minutes later someone arrived. As i arrived at 2230 I thought maybe the nightporter had been called away. When someone arrived there was no "hello", "good evening", "sorry to have kept you waiting", just a questioning look as if to say "what?" I got a room and it was quite nice - lots of curtains - the mattress has seen better days - and it saw those better days about ten years ago - it was a cheap mattress with lots of springs - not a great night's sleep. The bathroom had no shelf, or towel rail - really annoying as it was the floor or back in the bedroom, The television had a choice of BBC1 and BBC2 - no other channels worked. When I reported this to Reception the following morning nothing happened and I had to move to another room the next day. On returning back to the hotel at 16:30 on the Sunday morning I waited eight and half minutes for someone to arrive at reception so I could change room and Housekeeping were still serving rooms - with the corridors an obsticle course of linen and housekeeping kits - amazing I was awaken early on Monday morning, as my new room was adjacent to the Housekeeping store - it's nice to know that staff had a great weekend and don't like the man in the kitchen - but why they had to share this at such a volume, so their guests have to hear it. On leaving my room my door was blocked with a pile of dirty laundry This is obviously a great hotel that is staffed by staff who are in desperate need of customer awareness training and focus I certainly would not recommend the hotel as the experience is so frustrating and the lack of service would make what could be a pleasant experience a negative one
Like a trip back in time to the 1980s. Lovely building. terrible dated decor and facilities in the room (which was tiny). The shower was just a dribble. Nice food in a pub grub way and a good breakfast with fresh fruit and nice fry-up.
Went hear for one night after I dropped off some pony's at the western lawns then got a taxi to the Hotel the room I got was very spacious and a good size bed, clean and tidy the staff are friendly and I had a good breakfast. A nice place to stay will call again
Stayed here with hubby and two teens had two pleasant rooms the grounds are stunning we were going to family wedding my sister and three young children stayed also and the staff were all excellent outing up with the little ones running around like lunatics Nice staff in the morning serving breakfast Would definitely return
We loved this hotel as is reminds you of "Good old fashion charm". The Staff were lovely and looked after us and our two dogs well. It was a shame the huge lawns were uncut when we arrived because it made the hotel appeared run down. After this was done (on our last day there) the gardens became transforms. My husband found the squeaky doors everywhere a trial. they just made me laugh. every Hotel etc we visit seems to have a squeaky door somewhere.
We have previously stayed at this hotel and stayed again over the bank holiday weekend.On arrival,the reception area was very busy with wedding guests but we were checked in fairly swiftly.Our room,no.26 was very hot and stuffy and quite small. (I think it is close to the boiler room.)As the hotel was fully booked we knew that we could not be moved and I struggled to sleep even with the window open!!However,I will say that we were not disturbed at all by the wedding reception. The next day,I spoke to Ian on reception and explained the problems we had encountered.He was very accommodating and offered us the choice of several rooms for our 2nd nights stay.We were then moved to a larger,cooler room.Our evening meal on Saturday evening in the restaurant was very good and we were served by a lovely young lady named Carys.She was very helpful and friendly.Breakfast is good and plentiful.All of the staff that we encountered were friendly,helpful and accomodating.I look forward to a return visit.
A four night stay proved to be very pleasant. Bed very comfortable, bedroom furniture all there but situated in strange places due to size and shape of room. WiFi access good. Breakfasts very good and plentiful and waiting on staff very efficient. Plenty of free car parking, shame about the discarded old baths at one end of car park. (this sort of thing often gives a bad first impression). Bulkington is a nice sized village with pubs and cafes, very convenient for Coventry and Nuneaton.
Stayed here many years ago and happy to report this visit was as pleasant as the previous one. No issues with check in, the room or the restaurant. Service was always with a smile. I have problems if a room is noisy, but here it was almost silence throughout the night, so no broken sleep.
Western Hall is full of character and the gardens are beautiful. My husband had booked an evening meal and overnight stay, both of which were excellent value for money. We are extremely grateful to the chef who created a Gluten Free starter and main course, which was lovely and the staff made sure we were happy before we ate. Finally, we would both like to say a huge thankyou to Danielle, she not only provided us with fabulous service but also was very informative about the history of the building. Please pass our gratitude on to her and to the rest of the staff for a memorable stay.
A very nice hotel with excellent staff. Rooms and bar in need a little freshen up but a nice place to stay. Food was excellent and a overall stay a very good value for money. The en suites have been upgraded with very good bath and shower.
Great hotel - good price for the stay and close to where I needed to spend the weekend. Friendly staff and good meals. There were a couple of negatives, the internet issue may put me off if I was there for work purposes, but having said that I was still happy overall with my experience. Positives: - friendly staff - good food and room service - accept dogs (but charge of £15) - quiet - comfortable room - good value for money Negatives: - very poor water pressure in the shower - bad internet connection, often not working at all
£40 for a Saturday night still represents value for money - even if you find yourself sleeping in two single beds with very saggy mattresses, pushed together to make a double; even if the hotel's wi-fi is out of action for the duration of your stay; and even if your dinner plate contains a chicken breast so tough as to be inedible - provided the staff are friendly, professional and courteous, the inedible main course is removed from your bill, and everything else is up to scratch, as indeed was the case. We could have eaten better, slept better and internetted better by staying at home, it's true, but for £40 it wasn't a disaster and the niggles (including slightly tired decor and cobwebs in the bedroom) didn't detract from a pleasant weekend away.
The hotel building is beautiful and the feel is very welcoming. I cannot fault this hotel apart from check in staff could have been a bit more friendly., but apart from that the rest of the staff were lovely. The breakfast and bar meals were excellent. The room was clean and the décor was lovely and in keeping with the building.
What can I say? The setting itself is charming, the staff could not have been more friendly and helpful, and the food and service in the restaurant was very good indeed. Very 'home comfort' in its feel. Delighted that work booked me in here.
We booked here for a stop over the night before a visit to NEC Birmingham. Pleasant stay. Hotel fit for purpose. The restaurant food was very good, both the evening meal and Breakfast,the service was a little rushed. Drinks from the bar were pricey
I had a one night stopover, Its a old Manor house so if you want flash ultra modern not the place for you but if you want good service and something a bit different its the right place, Room 27 was small but clean and tidy tea and coffee making plus cup a soups !! The bathroom looked quite new with a big shower head however water was a trickle, I ate in bar food good and service with a smile, Gent who was on reception when I arrived was not particularly friendly but not a problem, well worth the cost
Had a very nice 1 night stay while visiting family. I didn't use the amenities but the room was very comfy. Probably one of the best beds I have slept in, and the bathroom was top notch high quality finish. Didn't eat here so can't comment but it's a very good location and I will certainly visit again as its really good value.
Visited here 9th April for 2days . it was amazing very clean and with an upgrade it was lovely . the room was spacious comfy king size bed . it was relaxing in the lovely surroundings. Very near to Nuneaton and Coventry and accessible by a regular bus if don't wanna drive. The breakfast is plentiful and served to perfection . lovely old building with lots of history. Staff are polite and nothing is too much trouble . will certainly return .
Period hotel set in rural Warwickshire. Beautiful gardens. Hotel has character. Good selection of dishes on menu. Food is cooked well and served hot. Gluten free food available. Service is good and friendly.
Had overnight stay due to work commitment the next day Hotel easy to find Check in pleasant and smooth Room small but adequate although very noisy and slightly dodgy sliding door separating the bedroom and bathroom Very hot in bedroom and heating wouldn't turn down Shower nice and relaxing with complimentary toiletries Room very noisy due to next door guests having a dog that barked and also when they took it out had no consideration for other guests banging doors and allowing the dog to sniff around for ages Al a carte restaurant quiet waitress very pleasant, 3 course meal for £20 very delicious Breakfast the next morning was also very delicious Will return in next few months as work commitments again hopefully less noisy guests this time
Such a beautiful hotel. Unique and old world. Staff are second to none. Shannon in the restaurant is such an asset nothing was too much trouble, chatty and knowledgeable. The manager was so helpful, all staff were a credit to such a lovely hotel. Beds so comfy and bathrooms were luxurious and I stayed in a small double (just me). Food was top class and very reasonable, breakfast was tasty, hot and good variety. All in all a very impressive hotel and I congratulated myself on finding this gem. Will be back. Highly recommended.
Enjoyed our stay here, the room was lovely and everything was peaceful during the night. Bathroom very clean and modern and everything worked just fine (apart from the radiator which I could not turn down so extra warm hence 4 out of 5, problem solved with a blanket). The bar is well stocked including the finer tipples and a nice old world space. Breakfast was excellent, poached eggs masterclass the best bit of a full English. Service is professional but not overly chatty or warm but good enough. Overall happy with our stay.
The hotel was once a manor house built during the reign of Elizabeth I the 16th Century and still have many rooms and common areas from that time. We had an amazing room with a stunning window that with a little of snow outside, made the entire experience feel like we were in a fairy tale.
I stayed here for one night whilst in the area for work. I can hand on heart say this was a fab cosy, friend and warming hotel. It is not expensive in fact prices at the bar were very acceptable . The room was clean warm and well present. Rachel on the bar was a fine young lady who was funny and very happy to help. I would definitely return back.
A superb welcoming hotel. If you are after a clean well presented room in very characterful setting then this is the hotel to stay. Staff are first class and deserve a mention. I have now stayed a few times and it is always a pleasure to stay.
After booking an online deal for two nights, 2 couples, we were very pleasantly surprised that even though it was a large hotel the staff were so warm and welcoming and really made you feel at home. Asking after your day etc. chatting. Not treating you second class as some do when you have booked with an offer. Clean with efficient service. Great breakfast. Customer opinion form to fill on leaving let me mention a few minor possible changes. Overall excellent.
We arrived early at the hotel and expected to leave our bags until the room would be ready, the receptionist checked to see if the room was available and on her return the room had been cleaned so ff to a good start, the receptionist also ran thru the use of the card key for the room and the restaurant/ bar dining times and was polite as she did so, the room was a large ground floor room 2 chairs to relax in and a 3rd by the dressing table and it still felt spacious, the bathroom was also large and modern, the room felt a little cool at first but just adjusted the thermostat on the radiator job sorted, the bed was comfortable and we enjoyed 2 good nights sleep. We ate in the restaurant on the first night ( sat) we chose from the set menu 3 courses with good choice and found no fault with the food or service, breakfast self service for juice, cereals, toast, fruits, yogurts and then waiter service for the cooked breakfast. Sunday the restaurant is only open for lunch so settled for a bar meal that evening very good and large portions. As far as the hotel, overall no complaints and returning to the hotel on Sunday afternoon after a visit to Stratford upon Avon we had a drink in the bar and heard numerous good compliments in relation to the staff, service and food coming from people who had had the mothers day lunch. The hotel is in a quiet location providing a base to explore the surrounding districts we visited Bosworth field site on Saturday afternoon and Stratford Sunday both worth the visits. Having seen some reviews we were slightly worried at what we may find but we cannot fault the hotel or staff, we would stay again and we met others who were regular visitors who agreed with our experience, This is not a modern built hotel but adapted from a Hall with history dating back to the 16th century.
Stayed here with my family for an event near by. Oh, what this place could be, the building, beautiful and the outside area is fantastic. Oh but it is what it is, it's a cheap place to stay so what do people really expect? The rooms are standard for this star rating and although the decor is, um, interesting it does what you need it to do. There's cold beer, crisps and peanuts at the bar, what more do you need!? We had two rooms and paid £50 for each room, exceptionally good value in my opinion. We've paid a lot more for bigger names and got much less. As mentioned before, the staff are a little sporadic but there was always someone at reception and it wasn't really a chore to find someone to help.
Lovely looking building from outside however when we entered the hotel we obviously headed straight to the reception area where no one was at,so we rung the bell and waited,another family came in shortly after us who also waited and waited,we rung bell again and waited,we were finally greeted by a young lady who had a mouthful of food and was not able to speak,so we kindly patiently waited until she had finished her delicious treat. She then stared at us in a daze eventually saying 'Can I help you?' in which we replied 'we would like to check in' she took our name and flicked through some papers,whilst still chewing on whatever was left in her mouth,she then tells us she cant find our booking,we were getting a little panicked by then,then she asked did we book it in another name,in which we replied no of course not,however after going through the paper work again she found us,told us what room number we had and handed us the key card. No instructions as to how to get to the room,no kind words of 'Have a nice stay' nothing so thought not a great start. Maybe a course on Customer service would go along way!! We asked her for directions and found our room,first impressions it was quite small with to much furniture in it but we managed. The room had a musky smell and noticed later in the evening there was slight damp and mould in the corner of the room behind the table. On the second night we decided to stay have some drinks and eat in the restaurant. At the bar we are greeted by the same lady at reception complaining that she had to serve us 'As you cant get the staff these days' She told us she didn't know where anyone was and wasn't impressed that she was behind the bar,poured us a drink and noticed the glass was filthy dirty so had to pour another one. We asked about the restaurant and said could we get food from the pub menu served in there,she said she would ask and said they did the night before,we got no response so we reminded her again and she said she will get back to us,we settled into the bar waiting for the young lady but she didn't come. We decided to go in the restaurant and ask ourselves,where we noticed the young lady sitting at reception,she didn't even give us an answer just told us to go into restaurant. We found her very unpleasant,very unhelpful and not very approachable. We felt we were a nuisance to her and that we were putting her out from the minute we entered that hotel. The restaurant menu was over priced unless you had the meal deal and felt it very rushed and mediocre. The day of checkout was the same service as arrival,again had to wait for young lady to finish what she thought was more important than dealing with a customer. She asked me 3 times what my room number was during checkout. No concentration, no social skills or politeness not even a good bye. I will not be returning to this hotel and felt our weekend away was not pleasant and a waste of money and time.
Lovely quaint Olde Worlde hotel in beautiful grounds. Food was plentiful hot and tasty. Staff were excellent, couldnt do enough for you and rooms were clean and comfortable with a power shower. Would recommend!
I've stayed here a few times - never the best hotel in the area but generally good value for money and fine for the occasional stay. This time will be my last I'm afraid - room was very cold when I checked in, turned the radiator up to full before going out to dinner. When I came back 2 hours later the room was still freezing and the radiator stone cold. I called reception - they told me the pilot light had gone out on the boiler (strange that the radiator in the bathroom worked ok?) and brought me a fan heater the size of a paperback book to heat the room! Needless to say it made little difference and kepy switching off every 5 minutes. Add to that, when I turned on the TV I could only get about half the channels.Then the icing on the cake - the water pressure in my shower was terrible and next to useless (seen other reviews say this but not experienced it before). One problem is acceptable, but I'm afraid 3 is terminal. A warm room, working TV and usable shower are pretty basic requirements. I'm out!
I stayed here for 3 nights when on business. Before my journey I had read about this hotel and was expecting to be disappointed as it seemed idyllic and too good to be true. I have not been disappointed. This is a lovely hotel, a beautiful building, great grounds, fantastic staff and the best room I have stayed in. I don't want to go home.
It took a while to find a nice, friendly and comfortable hotel at a reasonable price not too far from the NEC. It was worth the time taken on the internet search, I sometimes wonder whether I've spent too long (man hours) finding somewhere to save a few pounds! It was about a twenty minute journey from the NEC, it was like a green oasis after driving through some housing estates over bumpy roads. First impressions of a lovely country house outside and inside full of character. I'm sure there are a few areas that could be updated but that would be too picky. Sunday night our night of staying the Restaurant was closed, which I was told at the time of booking, but there was plenty of choice on the bar menu for a three course meal. Comfortable room with a four poster bed. Good free parking.
Beautiful exterior of this hotel, but found the interior dark and gloomy. It all seems to be a mishmash inside - dark panelling, dark paint, mixed patterns of wallpaper and patterned carpets, making a confusing look. Nice old pieces of furniture but which seemed to be hidden because of the patterns and gloom. There's a bar, but it seemed cheerless - had to call someone to come serve which they were very obliging. Sat and had a drink in the gloomy room with nice music in the background, but there was an oversized TV on and nobody watching - so we turned it off. There seemed to be lots of doors that were closed. It's a large building but seemed we were only able to go into the reception, bar and another small lounger that we didn't use. There was nowhere else cosy to gather. There's no lift. Be warned. We had heavy luggage and had to cart it all the way to the very top of the hotel - up 2 flights of stairs. No porter. Our room was a small double. Again it was gloomy. Bed was comfy and had nice linen but the room wasn't used to its best. There was a desk in the corner by a small window and a large mirror that faced over the desk - if you wanted to look in it then you had to lean over the desk. Seemed a strange place to put it. The bathroom was a good size and though felt modern, it also felt gloomy. Good overhead shower. My pet hate is the lighting. I like soft lights but also I like a strong light when needed. Women who put on makeup can't see properly - it's too dark. The room was warm but as I don't like heat in a room I turned it off and opened the small window which was running in condensation. The breakfast was a strange affair. No menu - so when asking for something cooked I had to ask what there was and still didn't get what I'd asked for. I had veggie, and it was ok. There was also cereal, juice, toast, fruit and yoghurts to help yourself to. The butter served wasn't butter ..... I know my butter :-D It's a lovely hotel and looks very grand, but it needs a little decoration to brighten things up which would be very stylish inside indeed. Yes I'd stay here again, but it wouldn't be my first choice. Staff are very friendly and helpful - couldn't do enough for us. We had a nice stay.
Stayed at hotel for a couple of nights to try out the area. Room was cold on arrival. Contacted reception to be told heating was timed. 2 hours later again contacted reception to find pilot light had gone out. Room eventually warmed up very slowly due to small pipes on radiators. Towel rail in bathroom wasn't working leaving towels damp although extras on hand. Nice breakfast fast service and hot so no complaints.had a meal at bar which was very nice. singers on Friday night was a nice touch to the bar area which otherwise had no atmosphere. Could have done with the fire being lit. Room was OK nice sized bed hot water quite noisy from other guests rooms although grounds nice and quiet. Not much else in area visited coventry motor museum which wasn't bad. Only complaint that seems to be an ongoing trend is the heating was promised a heater but never arrived
Tiny room smallest ive come across so far, modern and clean but tiny!!! could hear every noise from next room.. Restaurant area in need of modernisation. Breakfast was OK but very overpriced £12.95p was worth £7, evening meal overpriced and very small portion., older Waitress very rude.
This place was recommended to me by my Cousin who lives in the area. She and her husband are the regular Friday night entertainment. They are very good singers. So this hotel is not expensive. We booked B&B, very nice English breakfast. They serve Bar meals or have a nice Restaurant. The Bar meals are more than good enough. During our three night stay we had NO heating on for two days, in the middle of winter. We asked for heating,only to be given Two small heaters that didnt run. After a big complaint on the third evening, they discovered that the Pilot light had gone out the day before. No one thought to call a plumber, who would have fixed it in a flash. No one thought to come to our rooms to give us heating. An hour after I made a fuss the heating was back on no were told the reason for the loss of heating. What a shame that the Manager was off for two days and the rest of the staff let him down. Perhaps even if a staff member could take a walk around the hotel,now and then. I tell it how I experienced it. I would stay here again to give it another try as I am sure they do better when the Manager is on board.
We arrived at this hotel for an overnight stay to visit a nearby friend then on route to Norfolk. The Hotel has a lovely historical frontage and entrance hall but this is not sustained through out the hotel. Our room was at the end of an annexe corridor with single glazed metal framed windows circa 1950's and a large radiator that was cool on arrival. We expected it to heat up in our evening absence but on return at 9.30pm it was stone cold. We called reception who agreed to investigate, it took near 15 minutes before we were notified by the duty manager that the boiler had 'tripped' and it was now back working. He did agree to move us to an internal, warmer room but when we ran a bath it too was cold water. The Duty manager did compensate us with a reduction of £20 off the bill. So an unfortunate time. However breakfast was served promptly from ordering and was hot and tasty and was a compensation. Parking good.
Stayed for two nights Jan 15-17. Very nice hotel and the staff couldn't have been more helpful. The receptionist on our arrival had no problem in changing our room when we asked as we felt the first was on the small side and we prefer to have the window open at night. He moved us to a bigger room on the first floor without hesitation. The food, both in the restaurant and the bar, was very good and good value. All the staff were very friendly and couldn't do enough for you. Friday night we were entertained by a husband and wife duo who were excellent singers and amusing too, striking up a good rapport with the audience. Just a shame they weren't there on Saturday too. My only gripe is that, although there was free wifi, I could not get it to work on my phone.
I attended a friends wedding in September at Weston Hall and it was perfect from start to finish. I arrived on the Friday evening to a friendly welcome and a cosy atmosphere in the main bar with a duo singer performing. My room was a good size with a really nice bathroom which looked like it was brand new. The hotel overall has the look of a period hotel with some great features and the right modern splashes where needed. The Wedding day was spot on with great service, the food was amazing, the gardens were perfect for the pictures all around the building. The wedding breakfast was in the Dubary suite (i hope that is spelt correctly) which was a small room making for a really intimate meal. The evening part moved to the Middlemarch room which is was a typical hotel function room with its own bar and sofa area which was great for a rest from the dance floor. Breakfast was good to and helped ease my handover. Overall I couldn't fault this place or my stay.
been here a few times for afternoon tea now. Cannot fault it at all! Always nice polite staff, friendly and always at your service making sure everything if OK and if they can get you anything else. Beautiful place and would definitely recommend
As a family we have been here on several occasions for birthday treats. Having been to several other places for Christmas dinner we decided to try here even though it is a little further to travel. Our dinner was delicious we had three starters one main course and a pudding. Then coffee and mince pies to follow! There were other choices if you are vegetarian. Each course was really good and hot when it needed to be. The service was good and well organised very friendly and cheerful staff. Well done Weston hall we booked to go again next Christmas Day. Thank you
A very pleasant mid week stay, while visiting our grandchildren, good quality breakfast plenty of choice, all the staff very pleasant except the guy on the desk of all the times we have stopped here he never seems happy in his job, large clean bedroom with quality bathroom. Only down side was the lounge,if you wanted a quite area to sit in the evening, cold very little heating.
Greeted by a lady sitting behind a huge desk so you could barely see her. Felt as if we had imposed. Sent into bar as table not ready? Eventually given a menu that had been printed with wrong price on, we had to point out. Had to suffer really loud music, I think the beach boys? Even though it's December and they are promoting Christmas. Starters shocking, we had fish, fruit and pate all had obviously been sat out for long period of time, lettuce brown at edges, absolutely disgusting. Main seem to have been plated up and put in a hot cupboard until ordered. Yorkshire pudding frozen as was veg. Not offered any sauces or asked if everything ok. Dessert came out with bits missing. Cheese plate again had been sat out. Extremely poor quality and not worth a visit!
A wonderful visit. Two nights for a reunion party. It's not often that you get to sleep in a 16th century room. Some of the corridors on the top floor are rather narrow and might be beyond the capabilities of people with claustrophobia but the view up there is great and the room we had was lovely. The whole place is very tastefully decorated and in keeping with it's age. Food is very good but not a huge selection especially for vegetarians (one option!) although they did have very nice vegi sausages for breakfast. ALL the staff were EXCELLENT. We stayed in room 40 which is the one in the top right of the picture and is excellent. Four-poster bed, lovely furniture and a very good bathroom. It's also very quiet even though the first night we were there they were staging a murder mystery night. Everything about this hotel is a delight.
The hotel is beautiful outside but like a time warp inside. Dreadful from the moment I walked in. It was like a smelly old peoples home. It didn't get better, the hotel is very dated and in need of a major refurb. I thankfully avoided dinner but bravely went to breakfast. It was awful, uncooked and inferior food is being used. Premier inn breakfast last week was far superior. Try and avoid this hotel. Far better local hotels that are more reasonable.
Thanks to Weston hall I had the most amazing wedding, everything went to plan and staff couldn't do enough to help on the run up and on the day. The honeymoon suit was lovely and the food was amazing. Could not thank them enough. All guest were very impressed also, I strongly recommend Weston hall for a wedding, weekend get away or even a meal. Mrs and Mr Harding
We stayed overnight prior to attending a wedding in the hotel. We were welcomed at reception and told that we had been upgraded. The room was clean and the bed comfortable. We enjoyed a full English breakfast which was excellent and sampled the home made rhubarb jam which was superb. The waitress was very friendly. The wedding meal was excellent and the setting great for photos. The hotel is approx 10 minutes from Nuneaton railway station by taxi, and a perfect venue for a wedding.
I have stayed here a couple of times now when I can't get a room in Coventry or the prices there become silly. For the money its pretty good value - plenty of parking and easy to find. The rooms are a little small and a bit dated in places, but given the cost compared to other hotels I can't complain. Will definitely use again in the future.
Lovely old hall converted into a hotel and the front of the building is spectacular as you arrive. Lots of car parking space in a secure area. The public rooms are very good and still wood panelled, very relaxing. The bar and restaurant have a good selection of wines, beers and food and the prices are reasonable for a hotel. The bedroom was also good but had four major drawbacks; the mattress was old and very creaky, the shower was very poor (possibly the worst I have ever been in) I believe because of the low water pressure, the heating was not very warm in the evening and by far the worst was the noise. All three nights that we were there some function was being held in the hotel, one night a wedding. The noise could be heard all over the hotel. We asked to change rooms but the only one offered was difficult to get to and still suffered from noise. The other problem with the hotel was the staff. Some (a young receptionist and generally the restaurant staff) were pleasant and helpful. Others seemed not to want to help and certainly did not greet with a smile. The atmosphere seemed unhappy.
My husband and I stayed here for one night as we had a meeting in Coventry the next day. The hotel was perfect for us. All the staff we dealt with - in reception, in the bar, in the restaurant etc were all very friendly and professional and couldn't do enough for you. Our room was very clean and beautifully decorated and the food in the restaurant (including breakfast) was spot on. Many thanks to everyone for a great stay.
We hired the Dubarry room for a private dinner to celebrate my dad's birthday last Saturday. As there was a large number of us we chose our meals and paid a few days in advance so we didn't have to do anything on the night. There was plenty of choice for each course, something for everyone, and I think £23.50 for 3 courses and coffee is good value. The room was nice, situated just off the bar, and we all sat at one large table. We provided our own flowers and candles on the table. The food was lovely and everyone enjoyed it. The staff looked after us well. We took our own birthday cake and the girls bought it in for my dad at the end of the meal.
Old manor style hotel. Bar clean and tidy with good staff. Reception very helpful and overall appearance very clean and smart. Some windows are a bit old and worse for wear as is some décor but not the worst I've seen. One person on at breakfast so waited 30 minutes for service but overall food service in afternoon was excellent. A quiet hotel with little noise and good value for money.
Just a shocking experience from start to finish. We were here for a 2 day meeting. Had a meeting room directly off the bar - ambient music and bar noise was audible at peak time. Meeting room was dated, dingy, and with old flipcharts and scrunched up flipchart paper provided. No effort to look professional. Staff seemed terminally depressed. From the grumpy guy on check-in to "fawlty towers" like restaurant service, it was just horrific. Lack of care, attention to detail. Food was average to say the least. Bedrooms were clean, and my room had a refurbished bedroom which was fine. Overall.. never ever again. Business customers just avoid and stay 10 minutes down the road at a Premier Inn, at least you know what you will get.
Beautiful hotel in rural setting. Varied choice of menu, including gluten free. Good selection of wines. Food is plentiful and well cooked. Service is good and prices give good value. Functions are welcome and very well served.
We stayed for two nights and well worth the cost. The hotel does seem hidden away, located in what seems an unusual spot for a hotel. But if you like a quiet stay in an interesting old style building, this is for you.
This was one of our worst experiences! Room 39 was right at the top out of the way, would not normally have been a problem, BUT! On visiting the bathroom we found a 'dirty' toilet, not what anyone should expect. After using toilet tissue to clean it, no cleaning equipment or brush, we informed reception. They offered to have the toilet cleaned but this didn't happen. Other problems with the room were badly fitting bathroom door, very thick dust on bedside cabinet, dirty mug and broken light bulb. We were told we would get a discount but this didn't happen either. After leaving a note the next morning for the housekeeping staff, a friendly lady named Jane found me to apologise, she was clearly upset as to the condition of the room and went and asked for us to be moved. Ten minutes later she and a colleague (Neil), moved us into the honeymoon suite. This was a vast improvement. Bar meals were very good value for money. Staff on the first night/morning a little unhelpful and with attitude, however on the second night/morning staff very different with a much friendlier approach. Jane needs a special mention as she clearly cared about the customer and also helped to save the reputation of the hotel. Thank you Jane, you made a big difference to our stay.
Lovely approach to building. Reception and bar area very nice, well maintained and respectful of it's age and character. Rooms now looking a little tired, although bathroom very very nice, Just needs a little TLC in bedroom. Very helpful staff., especially in bar. Very reasonable charge for bar snack. One small problem - our room was at the front of the building, so we had the light from the car park shining in all night.
We have stayed here on a number of occasions, and have always had a wonderful time. This stay was no exception. Staff were friendly and polite, food was excellent and the room very good (only downside was attention to detail, chair very wobbly, paint flaking around some lighting, unable to open bathroom window ? ) only mentioned because we were in the bridal room. We were visited by the family and the staff made us all very welcome, despite our small granddaughter having lots of "fun", couldn't have been better. Thank you, we will be staying again.
Would recommend this hotel to anyone and everyone. Such a beautiful hotel and very nicely decorated! The staff were very welcoming on arrival and departure and even offered us room service as we arrived late and there was an entertainer in the bar. Food was good too and very generous portions! We did have a bit of an uncomfortable bed BUT everything else was so nice it more than made up for it!
Great hotel with character in a marvellous setting. Friendly and helpful staff, good food. What's not to like? We only ate breakfast but it was perfect. Well cooked with good ingredients and just the right amount. No hesitation in recommending this hotel to any traveller, business or pleasure.
We went here last New Years and had a fantastic time . We arrived at 7pm to a lovely glass of bubbly which went down very well . After being showed to our table we realised that there was plenty of room and was not rammed in . The meal we had per arranged came which was a beautiful 4 courses I had the beef and it was so tender .Wehad a lady that was singing her voice was lovely and she sang a mixture of old and new songs plenty of room on the dance floor and when she took a break a disco took over At midnight we all went on the dance foor with party poppers and midnight struck there was balloon coming down from the ceiling all in all a fantastic time had by all
Very comfortable room with four poster bed. Good sized room with everything you need for a good nights stay. Would have given an excellent score but the lady on reception was a bit off when we arrived. We know you can't book in early but would expect a little more understanding. The male staff on reception later were perfect.