SureStay by Best Western Brownsville

Adequate for what it is, but just sort of. Acceptably clean and comfortable, convenient location. et cetera. Breakfast very basic. But check-in and check-out were relatively easy; I'm not sure what it's about exactly but there is a $100 'deposit' held on your card.

Dirty room smelled bad carpet had dirt bed had hair and smelled like urine. Management didn't attend my concerns and had a bad night. At the end i got a new room, but wouldn't recommend this hotel specifically.

They do not take care of the property. The door had problems trying to use the dead bolt on the room door. No mirror in general room for make up application, no lamps to read or see, no clock, joke for breakfast in a little brown bag (regardless what the internet or sign up front says). The good part is the bed was good and the room heater worked good.

Don't waste your money! Everything you could possibly think of in a crappy hotel is here! Bad service, smell of mildew throughout hotel, bedbugs, ac broken upon check in, and of course they had no other rooms to accommodate my family of 4. Hoodlums in the parking lot all night. Walls are paper thin you can hear slamming doors all night. Room was dirty and no towels. I couldn't believe they had no towels readily available. I paid for two nights and only stayed for one. And it was no surprise that they didn't want to refund me one night. If you dare stay here view the room before you pay!

I always have a pleasant stay. Will continue to stay everytime im in town. The staff is always willing to help and accomodate. The rooms are always clean and bathrooms are very clean also. I will recommend this place to all my friends

Staff was super friendly & were had the most awesome intentions on making our stay as good as it can be. There were some things that need to be worked on but they are working daily to fix them. It was a horrible place before new owners & I can tell the amount of work they are putting into it. Air conditions really weren't cold bit I know they were replacing them. Pillows were a stiff but they went & got me more. I must say the complaints that I made were resolved quickly. Price was great & again the staff were amazing. I know they are fixing this place & I will stay here the next time I come, hopefully tje few things I seen will have been fixed.

Nice and super clean rooms and bathrooms. The bathtub was really clean. Floor carpets look clean. Includes fruit, eggs, sausage, beagles, toast, cereal & milk, yougurt, waffles. Orange and apple juice.

I'd just stayed for a week at a Best Western Suites, and chose this property when I got to Brownsville, to take advantage of my BW Rewards status. The front desk staff were friendly and professional, but frankly, not up to the professional quality of the BW I'd just stayed at. The room was clean, but the lighting was a little low (I like a lot of light in a motel room). There were a few fewer amenities (my hands are chapped, and there was no hand lotion). Otherwise, it was a pleasant enough stay. No real drawbacks.

Don't even know where to begin... booked a stay from a Thursday - Sunday. Booked and paid for Thursday night, but arrived early on Friday morning at 5:00AM. 1) upon arrival, I'm greeted with a telephone. It says to ring the phone for service and I was waiting for someone to answer in the back that didn't initially answer due to the fact that they had headphones on. 2) Checked into a room which is supposed to be a Suite, which had two separate rooms, but only one TV. Desk chair was torn and tattered and the door to the additional room, nor the restroom door, locked either. 3) The faucet to the restroom sink was placed awkwardly in the corner so it caused water to splash everywhere when trying to wash your hands. 4) When in the Breakfast Room, there were cockroaches crawling by the cabinets where food is stored. Cereal was stale and overall breakfast presentation was sub-par so we decided to eat breakfast elsewhere. (This was all experienced on Friday morning...) we were tired from driving 10 hours so we decided to crash and get some sleep. We woke up hours later on Friday afternoon and left the hotel to enjoy a day out. When we returned that evening, 5) when taking a shower, water started dripping from the ceiling from the room above. We knew it wasn't from the water that we were showering with because we were taking hot showers and the dripping water was cold.... we didn't know where the water was stemming from, so we immediately called to the Front Desk. 6) We informed the Front Desk and they asked if we wanted someone to come and check, but we stated no, that the dripping has stopped, which we assumed it was because the guests above stopped showering and that if we could have it checked in the morning instead... 7) Our day started a little later the next day, we left the hotel around 1:00PM instead of leaving earlier as planned, but we requested for our room to be serviced by calling down to the Front Desk. It was stated to us that they were still able to service the room so we thought there was going to be a follow up with the leaking from the night before and that our room was going to be cleaned... we came back to the hotel Saturday evening and our room was NEVER cleaned/serviced, before we hopped in the shower, we noticed AGAIN, that water was dripping from the ceiling so we immediately knew that Maintenance never entered our room at all.... 8) When I came down to the Front to ask for fresh towels, there was a little boy that was locked in a storage room that was banging on the door for help. 9) The next Morning, on Sunday, we were packing our bags and were checking out.... we asked for the GM's business card, but was instead provided a card to join Best Western Rewards... 10) Recently called to speak to GM to discuss discrepancies before going online, and got hung up on twice, and have YET to hear from the GM.

Not only was the property rough looking when we got there, think employees smoking in front of doors when you drive up, the AC was out in the halls and lobby, when we checked in I signed the paper for them and then went to my room where the AC seemed to barely be hanging on, the TV did not work at all, the Fridge would not cool and the whole room, sheets, curtains, floor etc felt damp... we decide to take my two sons swimming so we go to get towels from the front desk and GUESS WHAT MY personal info is still sitting on counter for everyone to see, mind you this was 45 minutes after I had signed it and handed it to her. then we go to pool where there are only two chairs both of which are broken and the pool is so heavily chlorinated that my kids who will spend all day in the pool only lasted 45 minutes before their eyes and skin was itchy and burning. It was so overly chlorinated it was cloudy. We go to bed in our warm room and get up the next morning for the continental breakfast which was a joke. I'm used to it being nice since its a Best Western, nope not this time and even another lady in line was commenting on how little there was and how gross it looked. We ate elsewhere and We turned our two day trip into the one night and only stayed because it was too late to find somewhere else.

Bad customers service upon check in. Room has no lamp. No Kleenex. Reuse shampoo. Cold coffee @ breakfast. Not allow to take coffee/juice/fruits to the room. Public restroom no toilet tissue. No soaps & it was dirty. No no no........

2 King Suite was a charm, room was super clean, never knew sure stay was apart of best western, didnt care for the breakfast though it was continental, but overall experience, nice showers, room was recently renovated. Never had a room with 2 King beds, so I thought that was cool. Very impressed with the hotel

This was a tough review to write. If I could separate the staff from the property, I would give the customer service 5 stars and the property 2. This is an older property that seems to be in the middle of renovation. As several people mentioned, there is a musty smell that is worse than the average hotel-near-water smell. We arrived late in the evening and were assigned to a room that had non-functional outlets and the lighting was just weird. There are no bedside lamps in the rooms, just can lights in the ceiling over each side of the bed. We asked for a different room so we could charge our phones and this room also had bizarre lighting. No art on the walls, no bedside lamps. Towels were very thin. Breakfast was the standard continental breakfast - you can guess the menu and 99% of you will be spot on. Again, the staff working the desk were super friendly but this property is smelly and absolutely bare-bones. For sub $60, it's worth it but I would never pay more.

Worst stay ever! We normally always stay at Best Western,a Hilton hotel, or Stay Bridge Hotel since we enjoy the suites but this was the worst suite ever!! Room keys didn't work after 6 different sets, bed sheets in 2 out of 3 beds where dirty, stained and uncomfortable, pool was dirty and black at the bottom, shower water pressure sucked and the breakfast was horrible! So disappointed! We planned to stay another night but checked out instead.

We reserved a two bedroom suite three months prior to our stay. We were checked into a room without a functional air conditioner. Maintenance stated it had not been working for several days. We requested different accommodations and the manager tried to charge us more money. We stayed three days and two nights and neither room received maid service during our entire stay. The process to obtain clean towels involved 20 minutes and multiple trips to the front desk and laundry room. Housekeeping stated our “do not disturb” sign was out, but that was not accurate. Much of the hotel has an unusual smell which they try to mask with plug in air fresheners. The front desk was unoccupied most of the time. Recent upgrades are apparent but some design features do not make sense like the faucet in the corner of the sink that you cannot get your hands under. Nasty central air closet, unfinished patchwork on the bedroom walls, missing rod for the toilet paper roll, dirty diaper on the non-functional water fountain, bad tasting water, and the list goes on. Best Western corporate should consider auditing this facility.

Simona and Derek gave exceptional service from our arrival to departure. Willing to help, answered all our questions. Great personality. The breakfast was hot, fresh, and there and a lot of variety. We would stay there again.

The breakfast needs something salty. Everything is sweet. The rooms smell weird. You should take the carpet out. I didn't use trip visor. I used hotels. Com it's prices are much lower. Overall I was satisfied

I was in Brownsville for three weeks on a business trip and I stayed at this Sure Stay for the duration of my trip. I thought that Simona and her staff were excellent. I had a lot of fun while I was a guest here. The hotel was exceptionally clean, the rooms are very large and comfortable, the TV station selection was excellent, and the breakfast was always on point! S Padre Island is only about 30 minutes away from the hotel. I'll be back.

I spent three nights here while visiting my daughter. The hotel is located in an older part of town, it appears to be a remodel of an old hotel. The staff was friendly, rooms were good size BUT the mildew smell was sooo strong, I considered going somewhere else. After three nights everything I had smelled of mildew, as you can see in the picture there was mold on the curtain above the air conditioner. I realize it is extremely humid there but I have stayed at other places and did not have this issue. The amount of mold on that curtain can not be healthy, and why they didn't clean it or replace it shocks me! I won't stay there again.

As a BW Gold Rewards member, I had to remind myself that the Sure Stay is definitely the D-League among the BW, BW Plus, and Sure Stay family of properties. For starters, nobody at the front desk when we arrived, had to find somebody. Bare bones cable choices. No Espn, no hbo, probably a dozen Spanish channels and about 6 English speaking channels. No Ice machine (had to go to the front desk to get ice). My second night, came in after work, housekeeping had not been there at all. So I thought, probably just an over sight. About that time another guest entered my room with a key he had just gotten when he checked in. He apologized and we went up to the front desk together. Their computer didn't show anyone in room 124, even though my reservation was originally for two nights. That's why housekeeping never came because they thought nobody was in the room. So they made me go through the entire registration process all over again. My job was held over, so I extended my stay an extra day. Came in after a 16hr day in the hot sun only to find my room key didn't work. Back to the front desk again. No explanation from them, they just acted like it was a normal occurrence and reprogrammed my room card. Although they had made the bed and replaced the bathroom necessities (except the coffee), the carpet had not been vacuumed. It wasn't until the last morning (3 nights, and 4 days) when I was checking out did the site Mgr ask if everything was ok? I had a totally different and better experience at a Sure Stay in Beeville, TX (better cable, Ice on every floor, replinshed everyhing in the rooms everyday). So I don't this level amenities is indicative of every Sure Stay Hotel, I just think the level of attentiveness & amenities I received at the location in Brownsville, TX leaves a lot to be desired. I will probably try a different chain the next time I visit Brownsville.

The hotel was very nice. The hotel is very new, not on Google Maps. The staff was very friendly and helpful. The location was great; it was near the Zoo and downtown for the Charro Day Parades. We would stay there again.

this hotel is very clean,safe!and manager (Simona) is very good! i want to choose this hotel. continental breakfast is great, no eggs or bacon but the texas waffles are awesome. the beds are awesome.??

Adrien on the front desk was very helpful during my 2 week stay. All staff is very friendly and eager to earn new and repeat business. Rooms are clean and comfortable. Not the best cable, but smart TV's in each room and was easy to connect to Netflix, Hulu, etc. Continental breakfast is simple - oatmeal, cereal, waffle maker, apples and bananas, pastries, milk, coffee, juices, muffins and toast. The rates are the best in the area. No vending machine and no workout equipment, but there is a pool.

Clean remodeled place but lacks amenities others hotels in the area offer. We had to pay for children when most hotels offer their stay for free. "Continental Breakfast" lacked variety. No hot basic food was even offered. Housekeeper did not replace cups, no vending machines on-site but they sell bottled water by front-desk. Holiday Inn pricing with WAY less amenities and professionalism. Overall, I would not oppose staying there again ONLY if I do not find availability elsewhere.

the place was recently renovated. it is clean, quiet and a bargain. the staff was friendly and the mananger is super helpful with everything.. i have stayed here multiple times and would not choose anywhere else for the price.

Pros: This motel was easy to get to, rooms are clean, has fridge and microwave, continental breakfast. Most of front desk staff where friendly and helpful. Price was good. Cons: The amenities are very basic. There is basic TV with 4 English speaking channels, there was no shade at the pool. Overall we felt it was a good place to stay for the price.

Not having GPS or a cell phone, it was difficult for me to get to i from South Padre Island, but once I got there the staff was very helpful to me with directions. There was only one place I wanted to visit-Oliveira Park for the parrots and it turned out that it was not too far from the hotel. My room was large and well appointed. Unfortunately their TV provider decided to switch from analog to digital the day I was there, so there was no TV available in the morning.

Stay here each trip to BRO area. It is always a pleasant stay and the staff are always excellent and super nice The rooms are clean and well taken care of, the beds are nice and plenty of pillows Has all the modern flair, big flat screen, fridge, coffee, microwave There is a nice breakfast of waffles, oatmeal, fruit, muffins, so forth, endless coffee to get you going Always great service and look forward to each trip in the area

This is a hidden gem in the City of Brownsville. Clean, comfortable rooms, great check in service...and the General Manager Simona Camacho should be commended for her professional management skills. She was there when ever I had a question, need help with something or just to smile and make all her guest feel welcomed. Thank You Simona...I will return soon...Arturo

We arrived around 5 pm and the desk lady was nice and helpful.The room was relatively clean but had a slight musty smell.The bed,in particular ,had a musty odor,but it was tolerable.The only really problematic thing for us was that there were no light fixtures anywhere near the bed.There were outlets with dimmers on both sides of the bed with tables,but no lamps,reading lights.etc.,so you couldn't read anything in bed if you wantd.There was a big ceiling light over by the TV on the opposite wall that lit up the back of any reading material you had,but cast a dark shadow over the printed side. Having said that,the place was as quiet as a mouse.We didn't hear any noise ever-which is very good.Also,except for the extreme low water pressure in the shower,the bath was nice and clean.Although we did not eat the continental breakfast,it looked very basic.The desk clerk did advise us well about nearby food options and was a pleasant as any we have encountered.Kudos to her.

The motel is clean and quiet. The breakfast is minimal. The motel staff were great. The location is good. This is a no frills motel but good value. I would stay here again if staying in Brownsville or the area.

I visited family in Brownsville, Texas from 1/18-1/22/2018. I found the hotel to be very clean and comfortable. The hotel has been remodeled in the past year, so it feels new. Bed was comfortable. No night tables or clothes hangers. I'm sure clothes hangers would have been provide d to me, had I ask Simona. Tradicional American breakfast included in the nightly rate, but no eggs of any kind. Box cereals, breads, yogurts, fruit, coffee. The staff was very friendly and accommodating. Simona, the manager was great. She was always responsive to my questions and helpful with suggestions. She has a great attitude! She arranged transportation for me to be picked up from the Harlingen airport and also to be taken back to the airport. I will stay there again next time I go to Brownsville. I recommend this hotel highly! It's a deal for what you get. The manager Simona is very personable, kind, she takes her job very seriously and she is always smiling.. ??

Great hotel!!! Super clean and very attentive to us as guest. They were extremely nice in the front desk and the place was very quiet and relaxing. The prices were very affordable compared to other hotels I shopped and the quality of this nice hotel is so worth it!!!!

The hotel is recently updated and very clean. Great stay, room was very clean and so comfortable. Staff was polite and helpful. The breakfast is great for picking up a quick bite before heading out for the day. It is close to the mall and the zoo, perfect location.

From the time of check-in to the time of check-out, the staff was friendly and always smiling. The rooms are in great condition, and the bathrooms are super clean. Beds are extremely comfortable and stain free which is a big plus for me. We had access to wifi and cable tv, which my children enjoyed. The pool was well maintained. Breakfast was delicious with variety of waffles, cereal, oatmeal, juice, milk and coffe. This was a great choice of hotel that my family and I chose to stay in. Great job to the management of this hotel!

I love there hospitality, I really appreciate Simone's friendly greeting. This place is clean in everyway possible. I woke up for breakfast and they where cleaning a floor that was already clean. The rooms are spacious, very very clean, and comfortable. I sleep so good in thier king size bed. I enjoyed having cable, Internet and free breakfast. ..I was looking for a place that was cheap so we stayed at (Motel 6) the previous day , no breakfast, beds were dirty, and the roomed smelled. Then I found SureStay and for $13 more I got a real clean comfortable stay. .Omg if I never appreciated anything in life I honestly appreciate the friendly, clean , quite stay...thanks yall!!!!