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Best Western Plus Hotel Carlton Suites,  Birmingham

4.5/5  - basé sur 927 notations.
140 State Farm Pkwy, 35209-7186, Birmingham, United States - Voir la carte
+1 205 940 9990

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> Chambre 1

1 adulte

 

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Note des voyageurs TripAdvisor
Sur la base de 929 avis de voyageur
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Galerie photo :
Bienvenue au Best Western Plus Carlton Suites où vous bénéficierez d'un excellent service clients et de nombreux équipements à un tarif abordable. Commencez votre journée du bon pied avec notre petit déjeuner buffet chaud gratuit, avec oeufs, gaufres, saucisse, bacon et bien plus encore ! Profitez des nombreux équipements de l'hôtel notamment piscine intérieure chauffée, aire d'entraînement, blanchisserie réservée aux clients de l'hôtel, centre d'affaires et salles de réunion. Nos clients bénéficient également de notre Internet à fibre optique et vous offre la connexion la plus rapide à Internet. Les chiens de moins de 36 kg sont les bienvenus moyennant un supplément de 20 USD par animal et par jour !Le Best Western Plus Carlton Suites offre à ses clients une situation idéale à Birmingham. Le comté de Shelby en Alabama propose des attractions variées, à seulement quelques minutes de l'hôtel, notamment le centre civique de Birmingham, le centre McWane et le musée des droits civiques de Birmingham. Outre leur situation à quelques minutes de nombreux restaurants et entreprises, nos clients trouveront des magasins pour tous les goûts à la galerie marchande Brookwood ou à la galerie marchande Galleria. L'université de Samford et l'université d'Alabama Birmingham se trouvent dans un rayon de 5 kilomètres de l'hôtel, ce qui en fait le lieu idéal pour les clients rendant visite à des étudiants. Passez la journée aux jardins botaniques et au zoo ou au parc aquatique de Vision Land. Les amateurs de courses apprécieront la proximité du circuit de course de Talladega et du parc des sports automobiles Barber. Accédez facilement au musée des droits civiques de Birmingham, au circuit de course de Talladega et à l'université d'Alabama Birmingham depuis cet hôtelde Birmingham, Alabama, exclusivement composé de suites. Le personnel amical et serviable du Best Western Plus Carlton Suites veillera à ce que vous passiez un séjour inoubliable et divertissant à Birmingham, Alabama. Réservez votre chambre dès aujourd'hui et faites des économies !Les clients doivent présenter leur carte de crédit à l'arrivée pour toutes les réservations payées d'avance. Veuillez nous excuser pour l'apparence de notre hôtel pendant la rénovation. Des travaux de rénovation des chambres et des couloirs sont en cours afin d'améliorer l'expérience de nos clients. Fin des travaux : mardi 15 mai 2018.

Voir les tarifs et les disponibilités

Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


trip advisor img
Basé sur l'avis de 929 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
582
Très bon
 
214
Moyen
 
70
Médiocre
 
32
Horrible
 
31
En couple En couple 222
En famille En famille 331
Escapade entre amis Escapade entre amis 48
Professionnel Professionnel 221
Voyage solo Voyage solo 57
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Plus Carlton Suites,Birmingham
  • 4
    « Budget hotel »

    I know these property has some great reviews. It is adequate. It looks like a budget hotel, it feels like a budget hotel. It's a budget hotel at a more expensive price. The room layout is divided into two. It is spacious and clean. The outside is disappointing. It rained the evening I was there. The side entrances become small ponds you had to Wade through to get to the entry door. Not sure this property can be updated to the 21st century. It's past its prime. I would choose somewhere else.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations.

    1
    « Do Not Stay Here »

    Rooms are dirty and dark. Not enough natural light at all. Sheets are dirty and the air conditioners do not work. Took 3 hours to cool a small area. Beds are super small and the pullout couch is super small and looks old. Not a good experience at all.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.

    5
    « Clean and convenient »

    Right off highway. Close to BHM Airport. Clean. Surrounded by eateries and shopping . Hot water was fast for shower. 24 Hour coffee machine in lobby . 2 very easy routes to get to Birmingham Airport. An hour from Tuscaloosa and easy drive.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    5
    « The best place in Birmingham »

    This was my first time at this hotel and everything exceeded our expectations. The rate we paid was reasonable. The staff members were excellent here and went out of their way to accommodate us. Our room was big and spacious and clean. The bed was super comfortable and the water pressure from the shower was perfect. The hotel is easily accessible from I-65 at Exit 255. And there are a lot of restaurants and stores near the hotel. We will definitely stay at this hotel again

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

    5
    « Excellent Experience »

    This hotel provided excellent service. The lobby had been redecorated & was beautiful. The breakfast was hot & cold & everything was fresh. The express checkout was wonderful to not have to go to the front counter & possibly stand in line to checkout. Overall Great Experience!!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

    3
    « Not what I expected »

    I always go to Trip Advisor when selecting hotels. This Best Western had good reviews. The first room we were given had a curtain rod that was torn down from the wall. When I noticed this, I called the front desk and someone was dispatched immediately. He determined that he could not put it back in place without anchoring it. He went back down and brought us a key to transfer to another room. Obviously the cleaning crew did not notice this and report or make sure the tub area was spotless. It made me wonder if the room had really been cleaned. The next room was much cleaner, however there was a loud constant humming like someone using a high powered pressure washer. I went down and reported this. This time the manager came back and tried to follow the noise which he determined was below us. It turned out to be the ac unit in the room below. When he turned that off, it was immediately quiet. The other issue could have been safety related if a fire evacuation was necessary during the night. Because of the sloped floor, the chest of drawers would not stay closed. We tried lifting and putting a book 7nderneat, but this still did not correct the problem. At checkout, I suggested to the manager that he gets wooden blocks to put underneath. He said he would take care of it that day. I appreciated the effort given to accommodate us, but we will not stay here again.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.

    3
    « Nice hotel but customer service not great »

    My husband and I were passing through on our way to Atlanta. The actual hotel is being renovated and looks nice. The King Suite was smartly decorated but the bed was very lumpy. The policies at this location however leave a lot to be desired. I booked this room online and held it with a credit card. When I arrived I wanted to pay for my room in cash. In order to pay in cash you have to pay the actual bill THEN add another $100. WHY? You have a credit card on file! If there are damages done to the room after I have paid in CASH charge the credit card! NOPE won't do that. Additionally, I was traveling late in the evening to Birmingham so I called on my way to advise it would definitely be a LATE arrival I called three times during the span of one hour - phone rang off the hook - no one answered. I confirmed I had the correct number once I got there and the clerk said "yeah I guess I haven't heard the phone ring in a while" - WELL you may want to check that since other people maybe calling! Another aspect of my trip that I found disturbing - the side door we walked thru to get to our room was being kept OPEN with a piece of plastic. Why is someone keeping the door opened at 10pm at night. Not safe at all. I won't book with the Best Western brand again. This is the second time I have used them with the first being awful as well. Not my cup of tea.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

    4
    « Great Accomodations!! »

    If I am in this area again I will definitey come back to this Best Western. The staff were helpful on the phone, even giving directions when we were not sure, up until the next morning when I dropped by to take a quick pic with the cube :-) Clean, comfortable, and very nice king suite! The indoor pool was a must with two teenagers, and they definitely enjoyed it,,the pool area is very nice, and large as well...towels were provided and it is conveniently right beside the fitness room. Great room, great service!!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

    4
    « toilet very noisy »

    the jacuzzi was very nice, the toilet was very noisy. one day there were no grits for breakfast. the cleaning staff was very good. . it would have been nice to have a shuttle ride to take to the racetrack.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

    5
    « Nice hotel for the price »

    Hotel has been recently renovated and was very nice from the lobby to the breakfast room to the room. Our king suite was huge. Would definitely stay here again when in the area, very good value for the price.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

  • 4
    « Will be very nice when renovations are completed... »

    We had a group staying at this hotel while attending a conference at a nearby college. It was very convenient and easy to get to and from. The staff was very friendly and helpful. The hotel was undergoing renovations so there was a lot of traffic and noise from construction workers during the day. Our rooms were newly renovated and were very nice with nice fixtures and furniture. The breakfast was excellent with lots of choices and really tasty food. I think the hotel will be very nice when all of the renovations are completed and I will definitely stay there again if in that area.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and also liked our renovations! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

    3
    « You get what you pay for »

    The staff is very attentive, but there's nothing particularly remarkable about this hotel. The beds aren't the most comfortable and the breakfast is alright as long as you aren't on any special diets. This place is cheap, quiet, and clean. Sometimes that's all you need!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services.

    5
    « Beautiful remodel »

    Very clean and spacious rooms. Coffee always available in lobby. Excellent Breakfast! Staff was courteous and kind. Pool was clean and warm. Fitness center had free weights and treadmill, ventilation was good.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

    5
    « Very Clean and Upscale Hotel »

    I would most certainly recommend this hotel. It is located in a nice area and is very quiet. They are renovating it right now, but was not really noticeable to me. The woman at the front desk was very friendly and helpful. The hallway and our room was spotless. We chose a king room and it was very large with a sofa, kitchenette, and desk area alongside the sleeping and bathroom area. Lots of dining options near the hotel. Breakfast area was very nice with plenty of room and tables. The breakfast was outstanding with eggs, bacon, sausage, pancakes, french toast, plus lots of pastries, and fresh fruits. I'm so glad we chose this hotel and would definitely stay here again!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

    5
    « Earned a Return Customer »

    On my way across the country, I stopped here and was given such great customer service and felt so welcomed by Sandra at the front desk that I decided to stay a second night. On my way back through on the return trip, I checked back here, not necessarily expecting a similar experience, but I was delighted to be taken care of by Sandra again and receive excellent service again. The free (casual) appetizers and cocktails were a very pleasant surprise after a long day of driving. My children always enjoy the heated indoor pool. Rooms are very clean and comfy. Did I mention how much we love Sandra?

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

    1
    « Dirty, dingy, moldy, dump with broken furniture »

    Checked in to the last room at 2:30am. The hide away bed was broken and wouldn't open flat. We had to pull the mattress off and put it on the floor for the kids. When I called the front desk he said it was the last room but I could talk to the manager for a discount the next day. I fell asleep to the smell of Lysol and deodorizer with my children on the floor. The next day the manager came up and opened the hide away bed which literally had parts breaking off and falling on the floor and then was unable to flatten. At this point he told me the bed was perfectly fine!? And that it was new and that was that. So if this sounds good to you - stay here! On the upside, breakfast was pretty good for a cheap hotel, thus the one star.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

    5
    « Great experience »

    I checked feeling like I was coming down with the flu. Sandra at the front desk showed genuine concern and made sure I had things that would help me get a start to feeling better. Had to check out earlier than intended and the young lady the next day was also very helpful and kind. Great staff, nice rooms, very clean. Would stay again and again.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

    5
    « Pleasant Stay »

    Sandra at the desk greated us with smiles and made our check in effortless. Our suite on the 3rd floor was fantastic. The stairway was right there for ease of exit and entrance. Breakfast was a ?full southern? experience which we enjoyed. Although they were renovating, we did not experience any hardships whatsoever. All of the staff were amazing.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

    1
    « A miserable night in an expensive but very cheap hotel. »

    I checked in the hotel, started moving into my room, then realized the room was cold, Ice cold. Told the manager he simply said to turn on the heat!, I told him I did and the heat dues not work and he should have checked the room before sending in guests. Finally relucrtantly he told me to use another room, but since it was still being cleaned I had to wait an hour. So I waited an hour until he called me and said the room is ready. So I moved into this second room with my boxes of books and suitcases. Just to find out the small refrigerator, and microwave in the room didn't work at all. I called him again and he said to turn on the frig and wait. I tried it and waited two hours, nothing happened. So I called the front desk again and this time a woman answered and told me the same thing to turn it on and wait. I went to her desk and told her this was not acceptable and I needed both the frig and microwave . She said the manager is out of reach and if I don't like it I can leave and she will refund my money that I had paid for a seven night stay - over $600 . So I went to my room loaded all my stuff and was leaving the hotel to go somewhere else. So I asked her to refund my money. She shamelessly said she will charge me $94 for one night and refund the rest. I told her that is not what she told me few minutes ago but she was insisting to charge me $94 for the night even if I had left. So I decided to stay in the same room but keep my medicine and things that needed a refrigerator in my car since out side was very cold. Thar night and early morning I had to make several trips to my car for my medicine. That was a miserable night in a hotel that the manager and staff were very dishonest people and pure liers. Shame on them and the Best Western for hiring such low life people to run the hotel. I expected much more than this from the Best Western.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services.

    4
    « Pretty reasonable for an inexpensive hotel »

    The rooms are good sized with a separate seating area which we liked. The beds were firm and nice. Everything clean. The room was pretty quiet but you could hear footsteps upstairs - I'd recommend getting a room on the top (third) floor). Also avoid a room right next to the outside doors - there are several - as you hear the door slam all night. There was a microwave and coffee maker. Water was nice and hot. Shows a bit of wear - the rolling desk chair was missing a caster, and the curtain didn't slide very well I was annoyed that even when I set the heater for the fan to always be on low, it would shut off for a minute every now and then - the noise / lack of noise transition tends to wake me. The gym had some machines that did not seem to be plugged in - all I could use were the treadmills and the weight machines. 24 hour coffee and bottled water (cold and room temp) in the lobby, nice. Breakfast was adequate though hardly exciting - microwaved eggs, bacon, sausage, grits, gravy. Some pretty basic pastries, yogurt, cereal, and the make your own waffle machines. Convenient location right off the interstate. There is a nice walk/jog trail just the other side of the interstate on Lakeshore.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

  • 1
    « No HVAC »

    Heat out in pool and room. Freezing cold and no help from staff. Could not get internet to work. Light out in room. Couch still had old sheets and is uncomfortable. Breakfast is good. So many hotels in the area....do not bother.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

    4
    « Good stay »

    We stayed at this property one night. They are currently undergoing renovations, but that did not negatively affect the customer service. Sandra, at the front desk, greeted us with a smile and warm welcome. Our check in went smoothly. The remodeling crew was working on the 1st floor, and our room was on the 3rd floor. Our room was clean, quiet, and inviting. The bed was very comfortable. Breakfast was pretty typical of what you find at most hotels. Would stay again.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

    5
    « Location »

    This is an excellent hotel to spend your travel time with. It is surrounded by many fine dining places, shopping and gasoline stations.The hotel staff are all very friendly and ready and willing to help the guests in the best manner possible. This I personaly experienced.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    5
    « Bowl Trip Stay »

    Stayed for 1 night before going to the Birmingham Bowl. Pleasantly surprised that they upgraded us to an Executive Suite. Lots of room, separate living room, 2 televisions, comfy king bed, and clean bathroom and shower. Nice hot breakfast with many choices included with room. Good room that was a good value!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

    4
    « Convenient Location »

    This hotel is very convenient to Samford University for anyone that needs to attend something there. We have enjoyed two occasions. The service and room are very good and the breakfast is excellent. Good deal. Would recommend it.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

    4
    « Pleasant Accomidations »

    While traveling to Missouri we needed to find a place midway to stay. We located the Best Western Carlton Suites, Birmingham Alabama to be about half way. We found the Hotel to be easily located, accommodations very comfortable, breakfast had a great variety and everyone cheerful and helpful.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    1
    « Disappointing stay »

    At first glance, the lobby is inviting, however the rest of the place is not being well maintained. The bath towels were so frayed that one loose string caught on my foot and caused me to lose my balance. When we reported that to the front desk, the only response was "sorry." Apparently, safety of their customers is not a priority.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.

    5
    « Nice Place to stay »

    This is a nice hotel. Close to downtown and has several restaurants within walking distance of the hotel. The rooms were nice and the service was excellent. I will definitely stay here again when in Birmingham

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    4
    « Good stay. »

    Overall still good but starting to look a little rough and not kept up. Good service, clean room, good breakfast. Friendly customer service. I would choose this hotel again especially because it allows my dogs to stay.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

    5
    « Great location! »

    Stayed for two nights to play some golf on the RTJ Trail. Great location just off the highway, good breakfast and decent wifi. Room was a nice king room with a nice layout. Had a few teams but they quieted down by 11 pm.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

  • 4
    « Visit to a sick friend »

    Didn't realize when I made the reservation, but the property location was quite close to our friend's home. That a very good restaurant was located directly across the street made the trip more enjoyable. We are totally unfamiliar with Birmingham; thank goodness we had a GPS to find the hotel.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

    4
    « Very Nice Hotel »

    I was pleasantly surprised with the look of the hotel, when I walked in the entire lobby smelled like fresh linen and clean. I made a remark to the associate at the counter that it smelled like "Fabulouso" which I use at home! (lol) Everyone was very friendly and helpful. Only downside was the phone in the room was malfunctioning and only the speakerphone option worked and no shower curtain in the shower. The room was clean and neat. Overall, VERY pleased with my stay.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

    4
    « Nice Quick Stay »

    Hotel was very nice, clean and front desk service was great! Very friendly. Room was clean. Bed was very comfy. The complimentary breakfast was very good, with lots of different options for you. Area seems safe and was quiet.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area, don't hesitate to call us.

    4
    « Over night stop »

    My husband and I were traveling back home and needed a place to stay for just the night. I read the reviews for this hotel and almost didn't stop because of them. However we decided to take the chance because of the rate and are glad we did. The hotel was very clean, quiet with a friendly staff. The room we had was on the 4th floor and appeared to have been recently updated. There was a division between the bed and bath and the couch and work center with a refrigerator, microwave and additional small sink. The tv was centered between the 2 areas. The bed was comfortable and clean. Breakfast was as breakfast is in this type of hotel, basic. We would stay here again.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

    3
    « Decent Lower Mid-range Hotel »

    We prefer to stay at Drury Inns as we travel with a hound-mutt, but they were both full in Birmingham the night we needed. This hotel was clean overall and the front desk staff was exceptionally nice and helpful. The furniture and decor are basic and somewhat outdated, but the rooms are comfortable. It is not a good sign when there is a sign at the front desk warning about parties and too many people in rooms. The breakfast was complete and very good. i can recommend this hotel, just don't set your sights too high.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    5
    « Love it! »

    Stayed in Birmingham for Premiere Birmingham. This was my second time staying at this location, and I was not disappointed! I will certainly stay here again if I'm in the area! I recommend Best Western to everyone!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

    4
    « Pleasantly surprised. Great front desk staff! »

    Chose to stay here this past week while taking a child to tour local colleges. Was pleasantly surprised by the attentiveness of the front desk employees, particularly Sandra. Upon booking, I asked for a quiet room removed from noise and elevators so my child could do homework and essays. On the day of arrival, I called ahead to confirm our arrival time. When we arrived (hours later), Sandra said that she had been expecting us. Called us each by name and said that she had the room ready and although it was late, she gave us items to make our stay more comfortable. She was very helpful. Our room was quiet, well suited for our child to study and work. The bed was very comfortable. Water pressure was great. Room was clean and neat with every amenity. Internet was quick. The gym was mediocre as was breakfast but truly we have no complaints. We did not really come for either. Great location, right off the highway. Easily accessible to stores, restaurants, and universities. Upon checkout, another front desk clerk was also helpful in answering questions and sending us with water bottles for our long trip ahead. Very pleasant stay!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    2
    « Old and Smelly »

    The rooms on the first floor are moldy smelling. The bed is hard and the furniture is old. Not worth the price tag. It is similar to motel 6. Also a smoke detector was hanging from the ceiling, but it appeared to work other than that.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back.

    5
    « Family friendly »

    Great looking and comfortable room in an ideal area of Birmingham. Ten minute drive to downtown area and collocated with a great variety of eating establishments that remain open late. Breakfast buffet has basic items, eggs, sausage, bacon, biscuits, yogurts, waffle iron, juices.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

    3
    « Mediocre stay in Birmingham »

    Arrival was easy, great location right off the highway. The breakfast was amazing! Fresh cooked bacon and biscuits with eggs and grits (yum). The room, well, that's where the issues start. Worn flooring that hid holes (I found two) the tile directly inside the bathroom floor was loose. It was dark and had quite a wet smell. The bed was comfy but the sheets weren't clean, found hair under the pillow as soon as I moved it. (I'm blonde so no, I don't have black curly hair). We were placed on the third floor, which isn't normally a big deal until you come in on the second night to find that the elevator is broken and you have to re-park on the other side of the building and explain to your 70 year old mother that she had to climb stairs to get to their room. Yeah, front desk apologized but couldn't move one of the rooms. It just ruined the evening. Oh and forget using the internet, it was slower than slow.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

  • 5
    « Birmingham Stay »

    Very nice hotel, very clean, friendly staff and very spacious room. Adjoining rooms were very accommodating since we had two rooms and were next door to each other. Very nice place to stay when you have a large family.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

    2
    « BW »

    Outdated motel A/C units noisy and musty smelling. TV turned on at 5 AM while sleeping. So much for good sleep. LaQuinta and Drury right next door. Try them Staff apologized but nothing else such as reducing bill. Breakfast was the only good thing. They even moved us from first room due to extremely noisy ac unit. Second room less noisy but very smelly. Wife was concerned about mold.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

    1
    « Mold in room »

    Our room smelled awful and we found MOLD in the air conditioner. I would not recommend this hotel to anyone. The room smelled like old cigarettes, a dirty vacuum cleaner, and burnt hair. It was the nastiest place I've stayed.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

    5
    « Super nice »

    This is a super nice hotel. Everything was new. It was nice and clean. The breakfast was very good. I would definitely stay here again. There is an outside pool. There was laundry room on each floor. The staff was nice and friendly. Very quiet.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

    3
    « Garden slug in room »

    The reason for this poor rating is because the room we stayed in had a very strong damp odor and also there was a long garden slug on the wall close to the bed that we discovered when we woke up. Otherwise the breakfast facilities and overall hotel presentation was great.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

    3
    « It was ok »

    We were here after a long day on road with two small kids., so we were tired. Decor very tired, but it was clean enough. Unfortunately breakfast room is very small and we struggled to get in and sat down to feed the babies before 9am. We liked the set up of our room, where we could close off the 'bedroom' so kids could get to sleep.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay.

    4
    « my VON trip »

    the only great part was your clerrk the one from Las Vegas went out of her way to make sure we had every thing we needed just a very good please Lady to deal with when traving alway good to have some body who care and u get that feeling with this clerk ready to help with what ever we needed

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

    5
    « Great Hotel »

    I was in Birmingham on business during September. This is a very nice Best Western. The staff was professional and very nice! I will definitely be staying here again and woild defiantly recommend this hotel.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook page for promos that you might be interested in. Looking forward to seeing you again soon.

    1
    « Hotel on the way »

    We spent the night at this property on our way from Tennessee to Florida as it was on the way. We couldn't be more disappointed - the carpet on the hallway was very dirty, the room had a very strong unpleasant smell, I was so happy that we had our pillows and sleeping bags as the bed didn't look very clean either. It was just a place to sleep for few hours and get back on the road. Breakfast at the morning was also a scary experience as the trays for hot items looked dirty. On the positive note hotel staff was very nice. Definitely we wouldn't recommend this place to anyone.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest we appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

    5
    « Great Service »

    I was really impressed with the friendliness of the staff and the nice rooms. The morning breakfast and evening brunch was way better than I expected. I always enjoyed drinking my morning coffee talking with Sandra at the front desk every morning . I don't think the staff could be any friendlier. I will definitely be back

  • 3
    « Okay - but not 3 stars »

    I chose this hotel because out of the many 2 star hotels in the area, this one had a higher rating on Tripadvisor. The room was clean. I was glad to be on the 4th floor. The second floor gets a lot of traffic because the pool and exercise room are at the end of the 2nd hall floor. The fitness room looked nice when I finally found it, but there should be a sign near the elevator as to the location. I pity anyone staying near the elevator on the second floor. The ice machine was the loudest I've ever heard - it made a constant water trickling noise. I was irritated just waiting for the elevator! The hallway carpeting is very stained in some areas and should be updated. The room was in good condition. The wi-fi was excellent. The sheet listing the tv channels was completely incorrect which is annoying when you are from out of town and faced with 200 stations to choose from. I thought that maybe breakfast would let me give this hotel an extra star, but I was sorely disappointed. The breakfast room was tiny and I had to wait for a table. The choices were heavy in sweet carbs and salty meat. Lots of waffles, bagels, donuts, cereal, bacon, sausage, etc. There were the usual powered eggs and I did spy a couple of hard boiled eggs and some yogurts in a little fridge hidden under the counter. The lowly fruit selection consisted of one banana and two apples. Pretty pathetic. Even the oatmeal was the packaged kind and no toppings. Also, no tea. Just coffee, juice, water. Maybe I sound picky, but I travel A LOT and I know it can be so much better.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services.

    1
    « Very Disappointing Hotel »

    Escaping from Hurricane Irma with my partner and dog. Unfortunately we couldn't get reservations at the hotel chain we usually stay at. We hit Birmingham on our way to Nashville Tennessee and it was getting dark and we were tired. We stopped at a few hotels and they had no vacancies. We came across this hotel and they had one room left, so we decided to take it. It was a place to stay, which is all I can say about the room. The refrigerator did not work and the room smelled very musty. Breakfast was a typical continental breakfast, and was hot and hit the spot for our trek to the 2nd hotel on this evacuation trip. Bed was comfortable enough to get a decent night sleep. Staff was friendly. Next time we will definitely be more prepared for an evacuation and have hotel rooms booked at the chain of our choice.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back.

    4
    « Great food »

    Bacon and sausage was a plus for breakfast. Up to date decor. In a great spot for restaurants and shopping. The suite I stayed in had a pull out couch and a bar with a sink in it. Very nice looking room.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our breakfast service and room decor met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Regards, Montu Patel General Manager

    2
    « Disappointing return trip »

    We stayed at BW Carlton Suites about 3.5 years ago. We made a special effort to use this hotel on a multi-night trip. Bad choice. The hotel is (1) under new management, (2) being renovated, and (3) not what it used to be. First alert that I had that something was different (other than the obvious signs of renovation of the common areas at the front of the hotel) were the several signs admonishing prospective guests of the rules against noise and room stuffing. My goodness, if I hadn't stayed at this property before with such good results, I would have immediately cancelled my reservation and sought another hotel. Okay, so I knew that the 3rd floor was typically quiet and far removed from the street. I requested a 3rd floor room and received a *lot* of push back from the person checking me in. Seems like we were going to be the only occupant of the third floor and that would be inconvenient for the housekeeping staff. What?? I got my room, but let's say I was not on the staff member's A-list! (And, by the way, there were several folks on the third floor.) Then we had to get our stuff to the 3rd floor. This required using a side entrance that, in the previous stay, was locked and required a room key. But the door was jambed open, apparently by some of the renovation changes. That door never was locked during our stay. Room was dreary. The renovation hadn't gotten there yet. Not sparkling clean, but okay. Breakfast, while not to previous standards, was decent. That was good, because I needed a better opinion of the hotel. Caution is recommended...

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

    2
    « Poor management decisions »

    Check out is 11 a.m. At 10:55 a.m., housekeeping was knocking on my door, 11:02 a.m., the front desk was calling. When this was brought to management's attention, their actions were justified in management sight.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

    3
    « Not like it Used to be »

    They had a management change since my prior stays. They don't seem to value Rewards Members as much. Great breakfast though, and a nice little reception each evening from 5-7 pm. Don't ask for late check out, you won't get it.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

    4
    « Excellent one night stop »

    Driving from Ohio to New Orleans, Birmingham was a good stopping place. This hotel is right off of I-65 but surprisingly quiet. There are a number of restaurant options very nearby. The shower head is placed high on the wall so tall people will not bump their head on it. There are many outlets and USB ports around the room so no problem charging your devices without crawling under the desk to find an outlet. As with many hotels, the hallway lighting seemed very dim. There was only one elevator, so if the hotel were full, that could create long wait times. There is only one washer and dryer in the guest laundry. They are still renovations going on; at this time they seem to be exterior, and did not seem to create any disturbance. This is a very nice mid-range hotel. I would recommend it.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

    5
    « Outstanding service »

    We were greatly surprised to see how nice the manager and staff were. They took extra care in giving us bottles of water when we left to continue our road trip. The highlight was the free drinks and snacks in the evening when we arrived, and the delicious breakfast that included good old Southern biscuits and gravy. Memorable.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

    5
    « Birmingham Weekend »

    Visiting Birmingham for a Leisure weekend this hotel was a pleasant surprise. Newly remodeled. The staff was excellent. The room clean. Hotel amenities and vending machines provided for snacks. Local restaurants and stores within easy walking distance

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

    4
    « Nice place for business or travelers »

    We enjoyed our stay here, the place is very well kept up, the rooms are nice and clean, and it was everything we expected. It was not where we thought, and in the dark it took us a wrong turn or two to find it, but it was well worth it.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

  • 2
    « Substandard »

    Very old and dated. Furnishings are substandard. Toilet leaked. Reported it and was told maintenance would fix it. It did not happen. Food is powdered eggs, watered down eggs and milk was sour. Service personnel didn't speak or wouldn't help at breakfast bar. Reception personnel were very helpful.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham.

    5
    « Stress-free, comfortable stay »

    This was our second stay at this hotel and the experience was just as good as the first stay. The breakfast is especially topnotch. All the food was hot and fresh and the serving trays were kept full. They even have lots of different toppings for the walk up waffle maker, much to the delight of my granddaughter!

    3
    « location »

    Hotel is in a quiet surroundings and very nice landscaping. Easy access to the I65 and area abounds with fine dining 'establishments.Lots of shopping stores to shop from and even a Walmart nearby.This hotel is far enough from the hustle and bustle but close enough to shop.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

    4
    « Nice hotel »

    The room was clean and the staff was friendly. The breakfast bar was clean and always full. The hotel was doing a few renovations at the time so they had electrical problems with the side doors upon entry. And no late check out service here, but other than that, our stay was great. I would recommend this hotel to anyone stopping in the Birmingham area.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Regards, Montu Patel

    5
    « excellent place to stay »

    I have always stayed here in the last 10 years and the staff as well as the facility have been great. I will recommend this to so anyone. Always relaxing and outstanding. Each time we have stayed here its right by the most popular restaurants and facilities .

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip. Regards, Montu Patel

    4
    « On our way to the Gulf of Mexico »

    We had a king suite. The room was very large, however it only had one air conditioner. It was placed where the king bed was but we had guests also staying in the other part of the room where the pull out bed was. I'm not sure that was cool enough. Other than that, it was an OK place to stay for an evening with tired travelers just trying to get to the beach. I would stay again. Breakfast was good.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Regards, Montu Patel General Manager

    5
    « Nice rooms »

    Enjoyed our stay at this location. Rooms were nice and quiet. They had a managers snack in the afternoons during week which was nice. Breakfast was really good. Good location and many restaurants nearby.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Traveler, I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon. Regards, Montu Patel General Manager

    1
    « Had 1 room was charged for 2 »

    Mistake was somehow made booking room. Only needed 1 room but 2 was booked. Was told at check in 1 of the rooms was cancelled. Next day, manager told me I WOULD BE charged for both rooms. Charged my credit card for 2 rooms, only had 1 room!!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Regards, Montu Patel General Manager

    5
    « Friendly and Flexible »

    This hotel is very convenient to downtown Birmingham and has several nice places to eat within walking distance. The rooms are clean and comfortable. We appreciated the manager's reception with snacks and drinks in the afternoon and the complimentary breakfast was a welcome addition. I was most impressed with the staff and management. They were extremely accommodating when some of our plans changed and very professional and friendly at all times during our stay. I recommend booking directly with the hotel because in my experience they go out of their way to make a personal connection with guests and this is easier to do if you call them. I periodically go to Birmingham on business and plan to stay at this Best Western Plus each time!

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear edmundloftus, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Reagrds, Montu Patel General Manager

    5
    « Nice hotel »

    We stayed here for two nights on the way to Florida. It's situated in a sort of mall type setting but meant it was next to plenty of places to eat so that was handy. Only has an indoor pool which we didn't use but was always busy. Manager's reception was two drinks each and some snacks but still a nice gesture. Large suite with kitchen area. Good breakfast with lots of choice.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Montu Patel General Manager

  • 5
    « Birmingham BW »

    The breakfast in this hotel cannot be exceeded. The staff keep the food warm, and the area clean. There is one thing. They turn off the airconditioners when they clean the room. So if your room is on the west side of the building, you will need time for it to cool down before you try to sleep. it will be warm. Otherwise this was a great place to stay. I would recommend it to everyone.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Montu Patel General Manager

    5
    « Excellent Hoted »

    I would recommend this hotel to anyone who is traveling. The service was great, and the hotel was clean and quiet. When I checked in the office clerk was very friendly and answered all my questions professionally. The breakfast the next morning was well prepared and excellent tasting.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Regards, Montu Patel General Manager

    3
    « Renovations... »

    During my stay the hotel was in the midst of renovations, which means there were discomforts in the same. But anyway the stay was more than discreet. Friendly and helpful staff, clean and well kept rooms. Probably after the jobs will be even more welcoming. However, it should be noted that the structure needed it. Great transit location to and from Birmingham. Several Hot Plates and restaurants nearby, within walking distance.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you Naughty-Cougar for taking time to post a review. Please accept our sincerest apology for the inconveniences due to renovation. It is now scheduled to be finished by the end of this month and we will be waiting for welcoming you back in an entirely renovated lobby and breakfast area. Regards Montu Patel General Manager

    3
    « Yawn. It's OK, kind of over priced »

    Staff was cool. $116 a night during refurbishment was a little high. Managers "happy hour", very weak. Comfy beds. OK breakfast. I think I try a different place next time, but I wouldn't worry about staying again

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services. Regards, Montu Patel General Manager

    4
    « Trip to Birmingham for Medical Visit »

    Room was great, staff went above board to help. Did not do the breakfast as we were on our way to hospital for exam. We have stayed here before and will stay again. Great deal price wise and location was easy to locate. We always enjoy our visit to Carlton Best Western in Homewood.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Regards, Montu Patel General Manager

    3
    « Night stay before picking up new puppy »

    My aunt and I just needed a place to rest before picking up my puppy from my breeder. The room was large, with fridge and kitchenette. Front desk was pleasant and informative. The room did smell of mildew, but it wasn't overbearing. Safe place for ladies to stay in.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Regards, Montu Patel General Manager

    5
    « Good location, great staff »

    The hotel itself is fine, its in a good location near some terrific restaurants, but what makes it stand out was the staff who went out of their way to be friendly and helpful. Lovely people, and we would definitely stay there again.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Montu Patel General Manager

    3
    « Stay at the BW »

    Hotel was decent. Renovation of the Lobby and surrounding areas should have been communicated prior to visit. There was a misunderstanding as to the pay policy. I was told that I needed to pay upfront, however, upon checking on, I was told fees were not collected until checkout time.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Birmingham. Regards, Montu Patel General Manager

    3
    « Solid, not spectacular »

    Room set up nice. Decent shower. Comfy bed. Food and gym were average at best. I had an odor in this room (very musty) that became worse over time. Was offered lysol spray as a fix or room change. They did the best they could at the time, but still disappointing nonetheless.

    5
    « Good hotel and location to restaurants and highway »

    Enjoyed 7 nights last week at Best Western Plus in Homewood, AL. Lovely, large room with pullout couch, wet bar and king bed. Friendly staff. Great breakfast, scrambled and hard boiled eggs, bacon, sausages, gravy and biscuits, small cut up cooked potatoes, yogurt, waffels, oatmeal, breads and bagels for toasting, small muffins and sweet rolls, juices, milk, coffee, peanut butter and jelly packets, apples, bananas and oranges. Yummy! Friendly staff in large breakfast room off the lobby. Free Happy Hour M- Thurs., 2 drink limit and snacks. Free USA paper daily at desk. Yes, the lobby floor and hallway floor was being replaced, and almost done when we checked in 9 days ago. 2 days later all was finished and looked very modern with light grey flooring, lovely modern furniture and colorful lamps and overhead mirror and light-- heard a wall Waterfall was coming next. Washer and dryer room floor was being redone too, but that was done in 2 days and laundry could be done then. Nice indoor pool with outside patio. Walking distance to Arby's (ice cream machine was out for repair, ugh!), IHOP, McDonalds, Landry's Seafood ( higher prices, but so delicious), Black Pearl, O'Charley's (families welcomed, good food), McAlisters Deli (ate there twice, good food), and Wendys. Hooters and Walmart across the highway. Gas station just down the road (Lakeshore St.) Got a good hotel rate on Priceline.com. Yes, to this nice hotel.

  • 1
    « Worst Stay Ever »

    Upon arrival to the hotel, I immediately encountered problems. The first issue was that the hotel was under renovations and the conditions left were not suitable. The floors were being redone on the lower levels so the walkways were completely demolished and rough throughout the entire floor (causing damages to my rolling luggage). The workers weren't there as i arrived, but I was awaken extremely early with the sounds of construction work being done. The Employee who checked me in was rude, wasn't listening to my concerns, and seemed a bit verbally combative. If I hadn't made reservations through my employer, I would have vacated the premises immediately upon arrival. In these cases it would have been suitable for the Hotel to notify those with reservations before hand of the repairs, then giving me the option of having to endure the construction as a choice, and not a forced decision. The next morning the cleaning lady enters my room and i asked if would be possible to come back as i was preparing for a meeting. She then states that she was trying to get off early and if i wanted the room to be cleaned then it would have to be now. This wasnt the best display of customer service, but i obliged her request to only come back to a rush job that she had performed. This was a bit disturbing and inconvenient. Lastly I made reservations at a set pricing but when I received the final receipt the prices listed under the reservation was not the price that I was charged. I attempted to discuss the issue with the manager who only frustrated me more than assisted, and the issue went unresolved. My job requires frequent travels so I attempt to stay within the chain wherever possible, but this location was by far the worst one I've stayed in yet. I will not be returning to this location for future travels.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you bryananthonys for taking time to post a review. Please accept our sincerest apology for the inconveniences due to renovation. It is now scheduled to be finished by the end of this month and we will be waiting for welcoming you back in an entirely renovated lobby and breakfast area. Regards Montu Patel General Manager

    5
    « Great hotel »

    We've stayed here twice and will stay here again. Great location to shopping and restaurants. Clean and very friendly staff. Breakfast was good and it's also a dog friendly hotel. Bed was comfy and price was good.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you very much for nice review. We are happy to know that you have enjoyed your stay here with us. We hope you will stay with us repeatedly, not only for events, but also for your personal trips. Eagerly waiting for welcoming you back. Regards, Montu Patel General Manager

    3
    « Under renovation »

    I'm sure this property will be very nice once renovation is completed. Until then it is very chaotic checking in and staff is very disorganized. They had us enter a doorway near the pool which was close to our room; however we had to climb around construction materials to enter. Craziness.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you Gigihaas for taking time to post a review. Please accept our sincerest apology for the inconveniences due to renovation. It is now scheduled to be finished by the end of this month and we will be waiting for welcoming you back in an entirely renovated lobby and breakfast area. Regards Montu Patel General Manager

    1
    « Save yourself »

    Just stayed here, the website made it look so much nicer than it was. awful rude staff & they kept harassing us about leaving, we only left a couple minutes late. they called us and hung up on me when i apologized, we also had people outside our door just staring at us. not worth anything more than $50 per night

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

    5
    « We will return to this Hotel. »

    Finding this hotel was a pleasant surprise. It was clean and comfortable and the staff was great. It was a good price and in a convienent location. Close to Walmart (that is always good when you go out of town) and plenty of restaurants near by. We will be back in the Fall.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for your review and thank you for staying with us! We greatly appreciate your candid comments. Please come again soon!

    4
    « Comfortable room, recently remodeled, with King bed. »

    This is a great place to stay, just off I-65 in south end of Birmingham. A full buffet breakfast is included, which consists of eggs, bacon, sausage, grits, biscuits, waffles, fruit juice, coffee, yogurt, and more. The spacious indoor pool is attached to the building, with large windows around three sides. A pleasant place to simply relax. We stayed six days the last week of April. They were remodeling the lobby area at the time, but it imposed no inconvenience. The only negative is the side entrance from the parking lot. One must descend a short, steep stairway to enter the building; a little tricky if one is handling luggage.

    « bwcarlton, General Manager at Best Western Plus Carlton Suites, responded to this review »
    Thank you for writing this review for our property! We are so glad that you enjoyed your stay at our hotel and hope that you think of us next time you are in Birmingham! We'd love to have you again!

    4
    « Good enough to go back »

    I had a quick trip passing through Birmingham en route to my destination and back. This hotel was good enough to use both times. Breakfast was good though the eggs got cold quick. They were renovating some of it but it wasn't bad. Clean. Huge room with a living area, 2 TVs, kitchen and bathroom skin, sliding door separated space from bedroom and rest of room if desired, couch, microwave, and fridge. Would be good for long stay. Cool pool area too. We didn't use it but checked it out and thought it looked very nice...blue glow to pool and the roof/set up was almost like being outdoors.

    5
    « Great staff, very clean rooms »

    My wife was confined to UAB Hospital for 3 months. I stayed at the attached hotel which was over priced and frankly not as nice as Best Western Plus. On recommendation from folks at UAB I found this hotel 10 minutes down I 65 from downtown. Great location, great staff, extremely sensitive to my situation. Would definitely stay here again.

    5
    « Great Bead and Breakfast »

    The hotel staff was First Rated. The Room was clean and the bed was comfortable. I had Hot Grits for Breakfast with real cooked bacon!! The price was $100 less than a similar Hilton or Marriott property in the local area of Birmingham.

    4
    « Great Location to sourthern Birmingham »

    Great location to Homewood, Vulcan and Red Mountain parks. Quite, clean room with selection of firm and soft pillows. Good hot breakfast with eggs, sausage and waffles. Nice staff. Lighted parking lot.

  • 2
    « Look Before You Book! »

    We did a last minute booking enroute because of the good reviews this hotel received. The lobby was in the process of a remodel and wallpaper was being pulled off the walls when we arrived.. The room were were given was very outdated and dark as were the halls. Looks like the whole place needs an update as does the Manager's Reception. Unfortunately, having significant allergies I reacted almost immediately to the environment and knew it was not in my best interest to stay there. I will say that the staff was very responsive to my concern and did issue a refund for the night. There was no mention of an remodeling in progress when I looked at the BW website. The location was good accounting for a 2 versus a 1 rating.

    « BestWesternHotels, Corporate at Best Western Plus Carlton Suites, responded to this review »
    Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

    4
    « Nice Place - Good Rooms »

    Even though they are under construction, it was clean and newer. Our room was nice. Breakfast was great. Would definitely stay here again. The only thing we noticed was the floor in our room was uneven. Same thing in the hallway.

    4
    « OK hotel for a stop over in Birmingham »

    You're not far from downtown Birmingham, easy parking, good wifi, hotel is clean. Staff was very helpful when we asked for advices about where to go in Downtown Birmingham, there are plenty of food option in the area. I would definitely recommend it

    5
    « To Florida »

    Hotels are great and the people to but hotel chain from what I found doesn't standup to the ads.place is great service super in all will stay on way home back to Canada food was great not much more to say places are good value.

    5
    « Perfect Stay »

    The best room for a reasonable rate in the entire Birmingham metro area. Friendly staff, convenient location, clean property and room, nice manager's reception! I will stay here every time I am in Birmingham.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. We are so happy to hear about your "Perfect Stay," :-) and greatly appreciate you sharing your wonderful guest experience. We hope you will come again soon!! Warmest regards, Charlotte Bren Assistant General Manager/Sales Manager

    5
    « Rooms are clean and Staff is wonderful!!! »

    The bed and bathroom were very clean and the Staff is most helpful. On that Monday afternoon, we enjoyed the Manager's Reception. The drinks and snacks were great. Great breakfast in the morning with waffles and syrup, eggs, bacon (cooked just right, not soggy) and sausage... and much more. We have added this hotel in our "favorites" list and any traveling we do along I-65, we will make sure that we will return to this hotel. Thank you Charlotte for welcoming us after 8 hours on the road. You explained all the amenities of the hotel and provided great suggestions for dinner.

    4
    « Clean, safe and comfortable »

    Isn't that what most people want? The people were nice and I felt safe while traveling alone. They do have breakfast. It's not great but it's food and it's free. The coffee was really good. There is a pool, coffee in your room and vending machines. Additionally there are few places close by. The room also has a mini fridge and microwave as well as a desk area. Someone commented on the TV being in between the living room area and bed area... true. If you have kids it might be annoying but I didn't even turn on the TV. I would stay again.

    5
    « Top-notch staff; clean, comfortable and spacious room »

    While we found the room very clean and comfortable, and appreciated the extra room with sitting area and kitchenette, it was the welcoming and helpful staff that made the difference. Highly recommended.

    5
    « Very Pleased »

    Our stay was very relaxing. We had 2 rooms and we were placed across the hall from our daughter and her family. It was so convenient for us to help with our grandson. They used the pool our last night and loved it. We also loved the convenience of being close to shopping and restaurants.

    5
    « Great place loved my stay »

    Great place to stay at. I've been to a few hotels and I got to say this one was the cleanest I've ever seen. And the nicest people that work there. I will be coming back to it if I ever have to again. Nice and clean place to eat breakfast and he even has a meet and greet get together at night with snacks.(if you want to have a snack at night it is a great spot) small kitchen net if you bring your own snacks too. Indoor swimming is nice and warm and a workout room. Rooms for handicap too. All smoke free. But nice and clean spots outside for that. I would recommend it to anyone. Loved my stay.

  • 5
    « Great »

    The rooms were nice, clean and convenient. The knob for the shower was a bit hard to turn but other than that the staff was every friendly and helpful. I would definitely recommend this hotel to anyone who is needing a getaway.

    5
    « Good place and convenience »

    Hotel is clean, staff are nice and very friendly. Hotel room look out of date a little on carpet and color. But it clean. Hotel location is convenience location, across street from Wal-Mart, and surround by good restaurants. If you drive it also near by exit to highway.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay! We are happy to know about your wonderful guest experience. We appreciate your feedback and we do hope you will come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Great hotel for Samford and UAB families! »

    Love this hotel! The owner and staff go out of their way to make sure we always have a pleasant stay! This hotel is my home away from home when visiting my daughter at Samford University! The employees are always extremely friendly and helpful - I highly recommend this hotel!

    3
    « Convention Travel »

    This is my 2nd time staying at the property. the room was clean and spacious -- I was very comfortable --Customer Service was also spectacular. The hotel is located near many food options as well. I would definitely stay again.

    4
    « Great hotel near Birmingham »

    We were on our way back north after an RV trip so needed a hotel with good parking. This hotel was in a mall area so parking was great. Check in was quick and friendly and our room was a good size. The Managers reception was a nice feature too. This was one of the nicest BWs we have stayed in in the USA. Breakfast was limited but complimentary so no complaints!

    4
    « Nice Hotel »

    We stayed for one night. Upon arriving we were greeted with a warm welcome from the lady checking us in. There was fresh fruit for arriving guests. The hotel was clean with a home feel in the lobby. Our room was large. We had a microwave, frig, and 2 TVs. Everything was in working order. On Monday thru Thursday they have a Manager's Reception. They offered finger foods but enough that we did not have to go out for dinner. This hotel is conveniently located off I-65 but close to downtown Birmingham. Would definitely stay here again.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for staying with us. We are so happy to hear about your warm welcome and your awesome guest experience, to include everything in between! :-) We are glad you found our hotel and do hope you will come again the next time you are in Birmingham! Warm regards, Charlotte Bren, Assistant General Manager

    5
    « Daughter expecting her baby. »

    Came to Birmingham for the birth of my granddaughter. Chose this hotel for the price and location. It exceeded all my expectations. Staff was friendly, room and hotel was clean,great breakfast and I even enjoyed the manager's evening snacks. I would surely stay here again.

    5
    « Great experience »

    We stayed at the Best Western Carlton Suites for a two night stay in the Birimingham area. The best part was the professionalism and the friendliness of the staff From the General Manager on down, we never encountered anyone without a smile. They were quite busy due to a major football game, but that didn't stand in the way of a great experience for my wife and I. The property was sparkling clean through out. Our room was a King Suite on the second floor. Very clean, well appointed, and well maintained. We will not hesitate to stay there again when we are in the area.

    5
    « Best management ever! »

    I've stayed at this Best Western location over 10 times and this stay was the best yet. A manager came around at the complimentary breakfast and evening reception and greeted every guest and inquired how their stay was going. Possibly the best managed hotel I have ever experienced. The staff was very polite and helpful.

    4
    « Pet friendly »

    Management and associates were super nice. No problem with pet. $20.00 fee though. Maybe rooms could use some updating, but they were clean. Breakfast was fine, we had eggs, bacon, grits, juices, coffee, sweet rolls. We were given complimentary water upon checking out. We had no problem with reservations

  • 5
    « BEAUTIFUL EXCELLENT!! »

    The place was beautiful!! Very clean and modern. The staff was very friendly and helpful. I will definitely be back. Reasonably priced! Highly recommend! It is even pet friendly! Great breakfast! Very accommodating. Wished I would have brought my swimsuit for the beautiful indoor pool.

    4
    « Would stay here again »

    Great place to stay. A very good value for the price. The Manager provides guests with a Happy hour every Monday through Thursday,. Staff makes you feel right at home and are extremely helpful. Perfect place to stay when in the Birmingham area as it is so close to everything (downtown, shopping, zoo, the colleges, and more shopping).

    5
    « Talladega Race Trip »

    Very clean and friendly staff. Thank you to all who kept the property pristine. Dining and shopping in the area are great. Our visit to Birmingham/Talladega was an impressive one. Our drive through the state was most enjoyable.

    5
    « Awesome Guest Rooms - Great Value »

    Nicest Best Western I have stayed at. Beautiful, clean and spacious guest room. Clean white comforter instead of those stuffy fabric bedspreads some others use. Better selection of breakfast foods at this BW.

    2
    « Save your money »

    Hotel looks good but looks are deceiving. Worst bed I have ever tried to sleep in. I travel and have traveled for a couple of decades. The bed was like sleeping on box springs except box springs don't have lumps. This place is not for anyone looking for a restful night. Awful.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize for the comfort of the bed not being to your liking. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will reconsider and give us another chance in the near future. - Charlotte Bren

    1
    « Horrible »

    I would not recommend this hotel. The walls and ceiling were paper thin. It sounded like a herd of elephants were above us all night. The television kept turning on by itself throughout the night. Plus to top it all off, they had cockroaches. We told the front desk when we checked out. They apologized and refunded us $20.00.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations and for not knowing about the noise or the issue with the TV sooner than your departure. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will give us another chance in the near future. - Charlotte Bren

    5
    « Excellent bed for the night; great price! »

    We got a King Suite for $89 + whatever taxes/fees, reserving directly from the hotel website. The room was clean, spacious, comfortable. The front desk was very friendly at both arrival and checkout. Great location right off 65 near Samford. Tripadvisor reviews gave me confidence in this modestly priced hotel, and my confidence was justified, as the hotel met all of my expectations.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us! We are so happy to hear that you had a comfortable, outstanding stay and everything was conveniently located off of I-65 and only 3 miles from Samford. :-) We appreciate you taking the time to tell us about your guest experience and we do hope you will come again soon! - Charlotte Bren

    4
    « good value »

    needed a place for a one-night stopover. this hotel is clean and comfortable and in a good location. we did not take advantage of the afternoon reception, but looked like a good benefit of staying. the breakfast, included, was excellent.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay and we appreciate your feedback. We are so happy to know that you had a good night's rest and woke up to a delicious hot breakfast! The manager's reception is our way of showing our gratitude for you choosing to stay at our property and we do hope you get the chance to enjoy it on your next visit. Please come again soon! - Charlotte Bren

    5
    « Great Comfy Room, Service is Exceptional »

    The beds were so perfect, extra amenities like extra pillows and blankets are easy to find, decor is modern, charging station for the many devices, the place was incredible. By far one of the best BW's I have stayed at. Great location with nearby restaurants, Wal-Mart and Sam's. Highly recommend a visit to this hotel.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for choosing Best Western Plus as your housing site. We are so happy to hear you had a fantastic stay, and enjoyed the many amenities we offer. :-) Please come again soon! - Charlotte Bren

    5
    « Large room »

    a very large room and it was very quiet. May have some difficulty due to steps at the different levels of the hotel area. Competitive pricing and close to an excellent restaurant. Discount coupon at front desk for the nearby restaurant

  • 3
    « It wasn't bad »

    Let's start with the good: friendly front desk staff, fast and easy check in, beautiful foyer, terrific breakfast. Now the not so good: room is dated, musty, carpet needs to be replaced, bed uncomfortable, very thin and pilled sheets, shower didn't drain well. Overall not bad for the money, but I don't think I'd stay here again.

    3
    « Ok, but I prefer the Drury Inn next door »

    The hotel is clean and quiet. On check-in, we were directed to use entrance A or C for direct access to the elevator. These entrances are on opposite sides of the building and are functionally identical. I was surprised to find that these entrances are 6 steps down from the parking lot. Anyone with mobility restrictions will have a problem with these entrances. Our king suite consisted of a single room with a partial wall between the sitting and sleeping areas. The flat screen tv is mounted directly to the wall opposite the couch and bed. The viewing angles weren't good. Breakfast was on par with other chain hotels. Drury Inn and Suites is next door at 160 State Farm Pkwy. We stayed in the Drury in 2015. The next time we come through Birmingham, we'll stay in the Drury.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay and for your feedback. We apologize for not exceeding your expectations regarding the steps near the entrance to the elevator and the position of the television in your King Suite.) It is customary that our agents direct all guest to the closest entrance to their suite. However, the hotel does have three other entrances right off from the parking lot that do not have steps. We do apologize for any inconvenience and if it was not made clear that those entrances are available as well. Regarding the layout of the sleeping room, the 48 inches television is centered between the two rooms so that it can been seen from both the sitting area and the bedroom. Your satisfaction is important to us and again we apologize. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Charlotte Bren

    5
    « Great Stay at a Fair Price »

    The staff was very helpful and friendly. Check in took no time at all. The hotel was very clean. The room was as advertised and clean. The bed was very comfortable. Breakfast was better than average. The only down side was the pull out sofa was not very comfortable for the kids. Overall excellent hotel at a great price. I recommend you stay here if in the Birmingham area

    « bwcarlton, Assistant General Manager/Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your feedback and we greatly appreciate you staying with us! We apologize for the sofa bed not being as comfortable as the actual bed. However, we are so happy to know that you still had an overall great stay and enjoyed the breakfast and your nice clean suite along with all of the wonderful hotel amenities! We hope that you will visit with us again while visiting the Birmingham area. - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Great Place »

    Great place to stay, everyone is very friendly, and helpful. easy to get to off the e-way. with lots of places to eat at, within walking distance. Rooms are very clean, and nice size. Managers reception very nice with a large verity of drinks and food. I would stay again!

    « bwcarlton, Assistant General Manager/Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay and we appreciate your wonderful review! We are so happy to hear that you had a fantastic visit to include the manager's reception, your spacious suite, our location and that the convenience to everything was exceptional. We do hope you will visit with us again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Excellent family stay »

    From check in to check out, customer comfort and service are a primary focus for ALL staff. We were greeted politely by all employees we passed. Front desk would inquire about our day. Felt so welcomed to be staying there. Pool area very clean and friendly. Breakfast buffet plentiful, even at almost the time to close.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your review and we greatly appreciate you staying with us. We are so happy to hear you felt welcomed to our hotel and that you thoroughly enjoyed the breakfast and your overall stay! We hope you will come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    2
    « Very Poor Service »

    The reservation I had made for the second night had been cancelled and I was left without a room after a long days work in the area. I then received an attitude from the manager when I expressed my displeasure.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us. We can not apologize enough for the miscommunication you experienced with your reservation. We sincerely wish things could have been different and we could have extended your stay. Due to the hotel being sold out it was not possible. You have stayed at our property many times and we value your loyalty. We do hope you will accept our apology and come again. - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « survey »

    All personnel are friendly and professional and every thing is very clean. Internet service is available. There are many places to eat within walking distance or driving. The complimentary breakfast is very gracious and fresh. overall this is a wonderful and reasonably price place to stay.

    « bwcarlton, Assistant General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us. We are so happy to hear that you enjoyed your spacious suite, the delicious complimentary breakfast buffet, you were able to take advantage of the free internet service, and had an overall fantastic stay! We value you as a guest and we appreciate your feedback. We hope you will come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « 3rd time for us »

    As in the title this is our 3rd stay here. We go to gulf Shores every year and i plan on staying here every year. The rooms are clean well maintained. Water is hot good pressure in the shower. Parking lot is well lighted with cameras. Staff has allways been helpful

    5
    « Always A Great Experience »

    The owner/operator of this hotel, Mr. Rony Naik is the reason that we visit this hotel annually on our way to Florida. Mr. Naik is the friendliest, most caring and pleasant individual that we have ever encountered at any hotel. He visits each table at breakfast with a smile and sincere care. Mr. Naik's dedication to the customer is outstanding. All hotels could learn from his genuine passion for putting the customer first!

    5
    « Our 3rd visit...need I say more? Not really, but I will! »

    Our 3rd stay in 3 years as a stop over on the way to Florida. On M-T-W-T from 5pm to 7pm CST they have a Managers Reception with snacks, beer, wine and mixed cocktails. It really tops off my 7+ hour drive to relax with a cold one before retiring to the room. The nice thing is you aren't driving anywhere so you don't have to stop at one...and it's free. Do tip the bar attendant. The rooms are clean and everything smells so fresh. Breakfast is available from 0600 to 0900.The GM Rony Naik is a wonderful host. He greats everyone at the reception and at breakfast. I'll be back in February. See you then Rony!

  • 5
    « Was here for my niece's graduation from Paul Mitchell »

    I wanted to put this up right away but had health problems. But I didn't forget.... I spend a lot of time in hotels and Resorts. My number #1 is cleanliness of a property especially my sleeping quarters. I am happy to say this hotel is very well maintained. My room was perfect. The location is convenient: It was nice that eateries were within walking distance. Staff was great. Special Thanks to Dionca (Dee ?sp) . Some people just have that extra special something that makes them stand out. Hotels need more people like her. She has that extra something that gives you a feeling of being at home. I felt that way and I assume others did because she greeted and engaged with everyone in the same way. As someone that spends a lot of time traveling. It's a breath of fresh air when you find someone like her in an establishment. My overall experience was GREAT! I would definitely stay here again.

    5
    « Great value »

    I have stayed at this hotel several times over the past few years and was astonished at the improvements that have been made in a year including upgrading of the room decor and exterior. All of the staff were cheerful and helpful plus the General Manager / Franchise owner came around at breakfast to speak to each guest and inquire about their stay. They have a very good free breakfast which included bacon, sausage, eggs, biscuits and gravy on the hot bar. You also can make waffles. Cereal, toast (raisin & french), muffins, yogurt, fruit, coffee and various juices are also available. In the afternoon there is a "Manager's happy hour" with snacks and 2 free drinks (beer, wine). Once again, I had a very positive experience at this hotel.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for your stay and your wonderful review! We appreciate your loyalty to the brand and thank you for choosing us year after year. Each year we try to do something to enhance the property to keep guest like you coming back! :-) I'm glad you had a chance to enjoy the delicious hot breakfast buffet and the managers reception. Moreover, I'd say you had a fantastic stay! Thank you again and we hope to see you soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Great night stay along the road »

    Great 1 night stay along the road. Wanted to stay just south of Birmingham, AL so not to be stuck in any rush hour traffic in the morning. Hotel was right along the highway, easy to find, great rate for the room. Just great. They even allowed us to sneak in to get a cup of coffee to go before 6am so we could get on the road. Friendly staff.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us! We are happy to know we were able to accommodate you and hope you will come visit with us again! - Charlotte Bren, Assistant General Manager/Sales Manager

    4
    « Business trip »

    Convenient, friendly, clean. The manager and front desk people were outstanding. I highly compliment them. I left an item in the room and they were so accommodating to hold it for me. (Only one unusual thing happened. The TV came on once late at night and again the next morning. The remote in the room next to mine may have triggered it. At least that is the only thing I can think of.)

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay and we greatly appreciate your feedback. My apologies for the mishap with the remote, it sounds like someone might have programmed it to shut off/on. We are so happy to know you had an overall wonderful visit and we invite you back again! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Great stay »

    The afternoon cocktail hour was a pleasant surprise .The rooms were extremely clean. Excellent location with plenty of nice restaurants in walking distance.. Breakfast was also well prepared and separated from main lobby area which was nice

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    We greatly appreciate your stay and your feedback. There is nothing like a pleasant surprise, and I'm glad to know we exceeded your expectations! :-) We hope you will come again soon! Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Excellent room and staff, plus good value »

    Just a one night flying visit, but the room more than lived up to expectations. Internet (free!) log in was easy and quick. I slept well, undisturbed by exterior noise, whether from outside or inside the hotel. Did not have the included breakfast, as I had eaten too well the night before, so no comments about that experience. All the staff I dealt with were courteous, helpful and efficient.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay and your feedback. We are so happy to hear that we met beyond your expectations during your visit with us, and hopefully during your next stay you will be able to enjoy our hot breakfast buffet. We look forward to seeing you again! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Clean, comfortable and well-maintained hotel »

    My wife and I chose this hotel for a one night stay when passing through Birmingham, Alabama. I am leery of Best Western hotels because I have found them to vary from places I would not want to spend one night to places like this one where I would be happy to stay for an extended period. The hotel was very clean and well-maintained, staff was very friendly and competent. Reservations, check-in and check-out all worked perfectly=.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay, and your feedback. We are so happy to hear that you chose Best Western Plus while passing through Birmingham, and even happier to know that you had a fantastic stay! We hope that you will come again! - Charlotte Bren, Assistant General Manager/Sales Manager

    4
    « Next door is better! »

    We stayed here on our way to Destin. Hotel was clean and very convenient to I-65. I like having a small, sort of separate, sitting area to watch tv and work on the computer. The bed was a little hard. Two lights did not work, need new bulbs. The so called breakfast was horrible. We got downstairs for breakfast at 8:00 am. There was hardly anything to eat. What they did have was not good. I never saw anyone come to replenish the food the whole time we were there having orange juice and cold bacon and gravy that had a weird taste. There were 3 biscuits, 4-5 pieces of cold bacon and some eggs. No bread for toast, no muffins, no pastries, no sausage, nothing. A few pieces of fruit that was not edible, tasted spoiled. This was out first stay and our last. Sorry Best Western but Drury Inn next door beats you by a mile!

    5
    « Great Location in Birmingham »

    Hotel was in a very nice location and close to various amenities in the area. The staff was welcoming and professional. I enjoyed my stay and the service of the hotel staff. You can't go wrong staying at this Best Western Plus location.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for staying with us. We greatly appreciate your feedback and are so happy to hear you had a wonderful stay! We look forward to seeing you the next time! - Charlotte Bren, Assistant General Manager/Sales Manager

    4
    « Great Southern Hospitality »

    This hotel was awesome from the time we walked into the lobby. We had originally booked another hotel down the street and after staying one night we left and found this hotel. What a pleasant surprise. The hotel manager and staff were so friendly and helpful not to mention how clean and big the rooms are. They also serve a complete warm breakfast which is included! We are definitely going back.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. We are so happy to hear about your wonderful experience at our hotel and are excited to know we helped to make the rest of your visit in Birmingham a good one! We hope to see you again soon! :-) - Charlotte Bren, Assistant General Manager/Sales Manager

  • 1
    « Won't stay there again big mistake »

    The worst best western we ever stayed at and the manager was not much help either please do not stay at this hotel. the staff is rude especially the night shift the breakfast was good but again the staff is rude and you talk to the manager her does not do anything but says he's sorry.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. Please accept my apology for not being clear about what happened during your visit with us. On behalf of our entire team, I sincerely apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « King bed Suite »

    The hotel and staff was great. The breakfast assortment was exceptional. We were even offered water for the road at check-in and check-out. The only thing that could be better was a swivel mount on the TV for better viewing.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us! We are so happy to hear you had an overall good visit! In our Corporate Suite there is only one television which is a 180 degree angle, and it is stationed to be able to view from both the bedroom and the sofa. But, we also have the Corporate Suite with Whirlpool or Family Suite which has two TVs, one in the bedroom and the other in the separate living room. We apologize for any inconvenience you experienced and do hope you come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Great break in our trip! »

    We stopped at this hotel on our way from Indianapolis to Gulf Shores for one night. I really enjoyed the layout of the rooms and how customer-service oriented it was. The free breakfast had many options and I was thrilled to find French toast! Everything was very modern, and I was comfortable staying there with my husband and 2-year old. I will keep this place in mind for any future visits to the gulf!

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for choosing Best Western Plus. We are so happy to hear you and your family had a great stay, in addition to you all hving a chance to enjoy our delicious hot breakfast buffet! :-) We appreciate your feedback and please keep us in mind the next time your are passing through Birmingham! - Charlotte Bren, Assistant General Manager, Sales Manager

    5
    « Felt like home but better »

    I would recommend this hotel hands down over any other around. Not only was it extremely clean in both our rooms but it was also very affordable. All of the staff are obviously hard working and care about the hotel. They were very helpful and friendly including the manager, Rony whom we met first at the counter. . I had asked on line for feather pillows and they were in the room when I arrived. The manager reception which is Monday through Thursday, is very nice with decent food (chicken wings and salsa and chips, nice cheese and crackers, etc., and beer and wine and soft drinks. Its nice too that there are not too many people either. And the attendant Angela was so very nice and helpful!! The breakfast is also delicious with some cheese grits that are awesome and they have fresh fruit too. They seemed to always have bacon and sausage yum!. The food was very nicely laid out. You can walk across the street to several restaurants including Landry's seafood (also recommend) and Arbys. Didn't get to swim in the pool but it looked very nice and so does the work out room. It had everything you would need. I felt very safe staying there for the four nights we stayed. I liked how close the hotel was to the interstate and every where we needed to go as it is so centrally located. Rony keeps his hotel in tip top shape and runs it impeccably. No wonder everyone keeps coming back. See you next time Rony!

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank for a fantastic review, and we greatly appreciate all of your kind words! We are so happy to hear that you enjoyed your spacious suite, the delicious breakfast buffet and the managers reception. Also, thank you for acknowledging our wonderful team member Angela and our General Manager, Rony. Our goal is to always serve each guest with a winning attitude. We hope you will come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « A great hotel with unbelievable helpful staff. »

    The staff was amazing. The maintenance man emptied my trunk through the backseat and used the emergency trunk release, when my trunk wouldn't open. The manager actually came around to each table during his daily reception with hors d'oeuvres and cocktails and talked to everyone. Wonderful people and a wonderful place.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for this wonderful review and your kind words. We are so happy to hear you enjoyed the Managers Reception and had an overall great stay! I'm glad Jose was able to assist you with getting your trunk open, and he will certainly be acknowledged for being hospitable. It was our pleasure to serve you and we hope you come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « We'll come back! »

    At first the long hallway was daunting, but then I realized it was no further to our room than other motels we have stayed in. The straight hallway makes it seem longer than it is. The hot breakfast is good. Good way to start your day. The general manager is Rony Naik. Best Western should clone him for their other motels. He and his staff are great. Even the maids are polite and customer service oriented. The rooms are large, well lit and very quiet. My wife especially appreciated the reading lamps on the head of the bed. Highly recommended, even with the long hallways!

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay, and your review. We are glad to hear you had a chance to jumpstart your day with our delicious hot breakfast buffet, and you had an overall good visit. Please come again soon! - Charlotte Bren, Assistant General Manager/ Sales Manager

    5
    « Nice Stay »

    Every summer we have a conference in Birmingham, and we always stay at this location. Consistently comfortable and clean rooms along with great service and a very good breakfast. The evening food/drink options are nice as well.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay, and we greatly appreciate your feedback! We are so happy that you choose to stay at our property year after year and we aim to always be just as consistent with the services we provide. We look forward to your next visit while in Birmingham! - Charlotte Bren, AGM/Sales Manager

    5
    « Grateful We Called This Home for 2 weeks »

    The Best Western Plus Carlton Suites manage gave his customers umbrellas as appreciation for his guests ...I have never seen a manager greet his guests every morning with a warm welcome and a smile as a matter of fact every employee that works here goes out and beyond for their customers. We are going on our second week of being here and every morning is a joy coming down for breakfast...Also, on Mon- Thur they have a manages appreciation for the guests from 5:00 pm-7:00 pm with chicken, meatballs, different kinds of cheeses and many snacks ..What other hotel you know of that does this? The rooms are large and modern... I especially love the bedroom and the whirlpool tub? at Best Western Plus Carlton Suites.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your review. I am so glad you chose our property as your home away from home during your visit to Birmingham. We are happy to hear you enjoyed your spacious suite, in addition to the delicious hot breakfast buffet and evening managers reception. I think its safe to say your visit to Birmingham was filled with nothing other than pure Southern Hospitality! We thank you again for coming, and we hope to see you again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    1
    « Clean and nice but has staff issues »

    Worst service I have ever experienced. Came back into room at 11:30 pm exhausted and ready to sleep and had no bedding on beds! Was given sheets and had to make my own bed. Then the following day the same thing happened again! Total miscommunication between staff. On the other hand, breakfast was great.

    5
    « They put the "best" in Best Western »

    This property is clean, secure and well maintained. The location is convienent to I-65, shopping, eating, golfing, hospitals and several major universities. The staff is friendly and willing to go the extra mile to ensure a happy stay.

  • 4
    « What a Great Deal! »

    We recently stayed at the Best Western Carlton Suites near Birmingham, Alabama and we are very glad that we did! I located the property using Trip Advisor and a third-party booking offered us a terrific price ... but, we hesitated because we weren't sure how adding additional days, or leaving early, would be handled should the case arise. So, I telephoned the inn directly and found them very easy to work with. They honored the rate, assured us we could check out early if needed, or extend our stay if needed at the same rate. The hotel was super clean and modern. Lots of electrical outlets in the room. The "suite" concept is formed by using the bathroom to kind of divide the hotel room space into two areas, one for sleeping and the other for business and mini-kitchen. There's a sink, fridge, and microwave. About the only down side is that when one member of the party rises early to work, there's not a good way to turn on a light that doesn't illuminate the sleeping area, as well. Besides the complimentary full hot breakfast we expected from the reservation, when we arrived we were also delighted to find there's a complimentary manager's reception each Monday to Thursday evening with hors d'oeuvres and beverages. What a deal! We liked the inn so much, we'll stay there again -- in fact, on leaving we made reservations for our next trip through the area three weeks hence.

    4
    « Confusing Location »

    Picked this location for the purpose to eat at Landry's Seafood which was across the street. That was convenient but it was hard to find. Glad there was still a little daylight left. As soon as we arrive, the manager and a helper were exchanging out the tv remotes in every room. We just wanted to unload our things and go to dinner. Told them to do it the next morning after we left because we weren't going to use the tv. That was a first in all my stays anywhere. Not good planning on their part. The bed slept ok and many choices for breakfast.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. I'm sorry to hear you had a hard time finding the hotel... sometimes "Siri" will send you all around the world! :-) With it being summer time the hotel is normally business, so to ensure the hotel maintains functioning equipment replacing items can sometimes cause an inconvenience, and we do apologize for having to change out the remotes while you were just arriving.) It sounds like you all had an overall good stay and I hope you come again soon! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Great find »

    We were on a 2 week road drive driving from up north to down south. We decided to stay here last min. There were 4 of us. We choose the pull out couch bed and King size bed. Our room was clean and roomy, bathroom decent size, we had a kitchenette room. Staff offered great southern hospitality. Managers were active and greeted guest breakfast asking if everything was ok during our stay. The FREE breakfast was GOOD, they offered a nice variety. Our most favorite part was the managers appreciation hour (for adults) offering free Alcoholic drinks and snacks. the drinks were a pleasurable size and they were not watered down....yes I said FREE DRINKS! (Mature atmosphere, no drunks, very professional) They offer free wifi and the TV Screens are up to date and big! The have a nice clean pool, although we did not swim only viewed it. We have no complaints at all!!! Not far from 16th st. Ebenezer Baptist Church (remembering "4 little girls") and the civil right memorial and museum.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. We are thrilled to know that you all enjoyed the sleeping room, manager's reception, view of the pool and great southern hospitality while visiting Birmingham!! I'd say you all had a memorable stay, and I'm so happy to hear you didn't leave this great city without visiting the Civil Rights Memorial and Museum. We hope you visit with us again the next time you are in Alabama! - Charlotte Bren, Assistant General Manager/Sales Manager

    5
    « Very Good »

    My stay was perfect in every way, Clean rooms comfortable beds nice bathroom. would recommend this hotel while in Birmingham, Alabama. This is the nicest hotel and the prices are very reasonable. My room was on the third floor and it was very quite.

    4
    « Decent value »

    Stayed in a king suite. I found it much smaller than most King suites I've frequented, but the room was very clean. The tv was halfway between the two rooms, so the two rooms were practically just one with a three foot dividing wall at the head side of the bed. Free breakfast was very good. I expected a somewhat larger room size for the price ($129 that night), but overall still a decent value including breakfast. Front desk staff was very courteous.

    5
    « Better service than Disney! »

    Truly, these folks go above and beyond anything I have ever seen, and I travel a lot!! From the owner constantly checking up to make sure you are totally happy, to the great rooms (SPACIOUS), this place shocked me for the price! My military unit was there, and we were practicing some music in the conference room. While we were in there, one of the ladies came in with a huge and fresh plate of cookies! The manager found out we couldn't be at the normal manager's reception the next day so he ordered out for a bunch of pizza to feed us lunch!!! Truly fantastic service, and I wouldn't dream of staying anywhere else if I ever go back through Birmingham. The service almost seems like an era gone by, where the customer is a privilege to the company, not an inconvenience. Thank you for a fantastic stay!

    4
    « 4th of July weekend »

    Clean rooms and lobby. Nice breakfast. Loved having more room than a typical hotel room. A place to sit other than the bed. Ideal location to everything we wanted to do and see in Birmingham. Great for our small family of 3. We had the king and our daughter had the pull out sofa.

    5
    « Top notch service »

    We had a group of 41 rooms for 9 nights and we were blown away with the level of service the staff provided throughout our entire stay. All of the staff were incredibly friendly and went out of their way to give us 5-star service. They even treated our group to a pizza lunch! The rooms are super clean and housekeeping went above and beyond to keep our rooms comfortable. The pool area is really nice and the water is kept very warm. The fitness room is bigger than most hotel fitness rooms. I absolutely recommend this hotel. We were here for business, but it is a great place for families, as well.

    5
    « good clean hotel »

    We stayed here on our way to panama city beach. The first hotel that I have stayed in that gave you a bottle of water at check-in. Rooms were clean and quiet. Breakfast was very good. it was busy but they did their best to keep everything stocked.

    4
    « 3-Night Stay in King Whirlpool Suite »

    We stayed here three nights for a business trip in the King Whirlpool Suite. The staff were friendly and the room was spacious and clean. We had an issue with the checkout time and the manager was very gracious in working out a compromise with me. There was also a billing error, but the management corrected it promptly and with a smile. Breakfast had a generous selection each day. We visited the Managers Reception twice and the hostess was friendly and made surprisingly good cocktails. The only complaint I have was the pool area. My plan was to read, sun, and swim for three days while my boyfriend was at his conference during the day. The indoor pool was much smaller and more rundown than it seemed in the picture. Because the pool is surrounded in a greenhouse type enclosure, the water was so warm it felt like bath water. The atmosphere in the enclosure was also stifling. There are several ceiling fans that I found a switch and turned on, and there is an exhaust system, but they did little to cool the air. The room is surrounded on all sides by sliding glass doors, but only two were operational and had screens. After opening the two doors, the temperature improved slightly. If the ownership fixed this problem the area would be much more usable. The pool area did have a nice outdoor patio with two small tables and chairs. I was able to move one of the reclining lounges outside to sun each day and then I brought it back inside. The second day I was there I had the pool to myself. No one saw that I opened the doors so they remained open all night and the temperature was more bearable the second day. It still wasn't pleasant, but it was bearable. Overall it was a fairly nice hotel for the price. If they fixed the pool issues it would be a four star review.

  • 4
    « Will Stay Here Again »

    Great breakfast!! They have a breakfast concierge that makes sure everything is well stocked and clean. Crispy bacon... yum! Nice suites. No surprises. Great location. Will definitely stay here again on our annual trip to Destin.

    5
    « Beautiful, Comfortable and Friendly Staff »

    We stayed in this Best Western on our way to a soccer tournament in South Carolina. The staff was so friendly and they really made you feel welcome. The room was perfect and very comfortable. I would highly recommend this hotel.

    5
    « Personal service »

    We used this hotel for a one night stay in Birmingham. The staff is so friendly and professional. The owner greeted us at check-in, the evening happy hour, and again at breakfast. The staff made sure everything was to our satisfaction. The hotel looked newly renovated, I will strongly suggest this hotel to everybody.

    4
    « No Worries »

    I'm at the platinum level in the BW program (It has no significant perks but you're supposed to feel "special". Whatever.) but I never pull the "Do you know who I am?" line when I have an issue. That said, at this place one wouldn't need to. The staff, including manager, were welcoming at check in and recognized and greeted me later as I passed through the lobby. One quirky but amusing moment occurred after checking in when I thanked the woman behind the desk but said I didn't know how to thank her by name. She looked at me oddly when I bent my head over and tried to read her name tag. Turns out she had her name tag on upside down. We all got a brief chuckle out of that. Everything with the room was just fine. It would be nice to find a copy of the bill under the door instead of going to the front desk to get it. The breakfast room is a bit small for the potential number of guests but we had to wait less than 5 minutes at 8AM for a table for two. Something prevalent on this visit prompted a rhetorical question: Why do some guests continue to sit there long after they have finished eating, thereby keeping others waiting, and no staff asks politely if they can make room for others? Save that behavior for Starbucks where you can buy over priced-but not very good drinks at high prices- and so be entitled to park yourself in one spot until you get bed sores on your butt.

    2
    « Customers are an inconvenience »

    The customer service to this particular property of Best Western did not do the Best Western name any justice. From the time I checked in, to the day I checked out, the word that came to me was, "inconvenience". The staff at the front desk (regardless of the time of day) seem to have not read the 'customer service" manual. It was always about how they were feeling that day, evening, or whatever the time of day was and what they were going through in life. The front desk does not go the extra mile, or any for that matter and the manager makes excuses for them instead of ensuring that the customer has a great experience. However, the room service was amazing, Marisol was the absolute best that I have experience for the 8 days that I was there. The next time I am in the area, I will visit the Drury Inn next door.

    5
    « Baseball Trip »

    This 'was one of the best hotels I have stayed in. The GM Rony Naik was very outgoing and nice and was always around the hotel making sure you were ok. The ladies at the desk were friendly and helpful. The food was the greatest and a big hand to the lady in the kitchen.

    5
    « Friendly staff »

    We booked our room on the wrong night at another hotel. This hotel opened their doors to us to let us stay. Great pool. Breakfast was great. There are many restaurants and gas stations in the area. This is just off of the highway, which is nice when traveling.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for your recent stay. As our guest, we will always welcome you with open arms! I'm so happy that you all had an overall fantastic stay, and that the area we are located in is not only safe, but conveniently located near the highway, restaurants, and tons of shopping! Please come see us again soon! - Charlotte Bren, AGM/Sales Manager

    4
    « Met Our Needs »

    We stayed at this hotel on our way back to New Orleans from Pigeon Forge, TN. The hotel is very clean. The only problem I had is their website says that they have roll a way beds and they don't. We are a family of five, three teens, and just could not sleep in just two beds. I went to Walmart, which was just down the street, and got an air mattress which was much cheaper then getting another room.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us! We sincerely apologize for the misprint about the roll-a-way bed listed on the website. Our suites actually have the sleeper sofas instead, and the room is designed to accommodate four people. I'm glad everything worked out for you and your family and you had an overall wonderful visit. :-) We hope that you will come see us again! = Charlotte Bren AGM/Sales Manager

    5
    « Rest for the weary traveler »

    Called from the room looking for a place to stay. Check in staff gave good directions. Check in staff extra friendly and helpful. The room was clean and comfortable. The breakfast had a nice selection of good hot food. Not just danish. Check out staff extra friendly. Would stay here again.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for staying with us! We appreciate your wonderful review, and are excited to know that you all had a wonderful experience while visiting our hotel. We hope you come again soon! - Charlotte Bren, AGM/Sales Manager

    5
    « Nice stay »

    Stayed here on our way to the zoo. It was a nice trip. Customer service was great. King suite was spacious and comfortable. Traditional decor even though most hotels are going more modern. Everything was well maintained and in good condition. Rooms have been updated and had ample plugs. I like hotels that have some character and are not cookie cutter. Management at this hotel is top notch. Would definitely stay here again.

    « bwcarlton, Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us, and thank you for your kind words! :-) We are so happy to know that you all had a great hotel stay while in town visiting the Birmingham Zoo! I'll be sure to pass along your feedback to our staff. We hope to see you again soon! - Charlotte Bren, AGM/Sales Manager

  • 2
    « Hotel Looks Good, but Quality of bedding poor »

    Hotel building very dated. They have updated the bedding and furniture in rooms; however, the sheets were scratchy. The coffee was like water. The toilets flush like your on an airplane; scared me to death. The bathroom fans are loud and noisy. The towels were fine, the hotel was clean. The paint color of the bedrooms are putrid orange. The hotel lobby furniture and curtains look like they came from an 1800's horror film.

    1
    « Will never stay here again »

    My family stayed here last night in room 233, may 20th, and I don't know where to begin... As soon as we walked in, the older lady at the counter was very rude. We got to our room and seen it was not like the pictures at all. The beds were very uncomfortable, the pull out couch was very lumpy, and we could feel the springs poking through the top, also the sheet on the pullout couch had holes all in it. We asked for a few extra pillows so I could make a pallet on the floor for my 2 yr old so he wouldn't have to sleep on the pullout couch and risk getting stabbed by the springs, and the lady at the front desk was rude again. After fighting with her, we finally got ONE extra pillow. I ended up sleeping on the pullout couch with my son, but we were unable to sleep at all. Also, there were dead roaches in the fridge. The room was either really hot or really cold. The breakfast was absolutely horrible. If the room wasn't a non refundable room, we would have left the minute we walked in. I don't know how this hotel has the ratings that it does, I just hope no one else gets fooled the way we did.

    5
    « clean/location »

    This hotel is extremely clean and the front desk people are great. The location is easy to get to / right next to the highway I 65 North. Quiet/ spacious room/ We ate at O'Charleys the grilled asparagus was the best I have ever had. Service a little slow but they were very nice.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for a wonderful review, Karen! We are so happy to hear that this quiet location right off of I 65 was perfect for your housing needs. There's nothing like good food while traveling. Our hotel is very fortunate to be in a location surrounded by a number of restaurants, so I'm glad you were able to get great food. :-) We hope you visit again soon! -Charlotte Bren, AGM/Sales Manager

    4
    « One night stay just fine »

    There were five in our family that stayed for the night. The room was clean and the beds were very comfortable. I thought we were getting 2 king beds, but they weren't. It's ok, though. I plan on staying here next year when we come through to pick up our daughter from college. There was a pull out couch that was very sunken in. There's no way anyone would be able to sleep on it pulled out. But since our youngest is only 10 years old, he did fine just sleeping on the couch. :) The breakfast in the morning was a good selection too.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your taking the time to give this great review! We are so happy to know that you all enjoyed the delicious complimentary breakfast and that your spacious double suite was enough room to accommodate your family. We apologize for the sofa bed, and are glad it worked out...most children love them because its different. :-) The next time you are passing through please stop by to visit with us again! - Charlotte Bren, AGM/Sales Manager

    5
    « Wish we could have stayed longer! »

    We stayed here just one night on our way home to Ohio from New Orleans. The room was large with a lounge area, complete with sofa, TV, desk, frig, microwave; then a separate area with two beds and another TV. Nice indoor pool. Lovely breakfast area. Very friendly staff. The manager (owner?) came into the breakfast area and greeted everyone, including his staff. Would certainly come back if we are ever in this area.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    We wished you could have stayed longer, too! Thank you for a great review, and I'm so happy to hear that you all enjoyed your time in Birmingham. There is nothing more comfortable than being able to stay in a spacious suite with all the great amenities of having a pool, great food, and wonderful customer service while traveling! Please visit us the next time you are in the area, we'd love to have you! - Charlotte Bren, AGM/Sales Manager

    2
    « Disappointed »

    I have never been disappointed with a choice of hotel when using trip advisor but i have no idea how this is ranked so well. We just left and here is a quick run down: old and horrible sofa sleeper, pic of the room looks nothing like what we stayed in...maybe there are some renovated rooms? Stained bedding and mattress pads, including what looked like blood stains on the edge of the bed's mattress pads though thankfully there were no other signs of bed bugs, odor of urine coming from our ac/heat unit whenever it was running. Must have just been a bad day for this place and bad luck for us because we appear to be in the minority with this review (i have never posted a negative review but feel like if there are other large families like ours who are looking for last minute respite stops, maybe Mom/Dad would want to see this review). Alerted management to the mattress pad nastiness but we checked in at 12:30 am so unfortunately, we didnt feel like we had much choice in moving to either a new room or a new hotel with 3 sleepy kids. Hope you all have better luck!

    5
    « Great Place To Stay »

    The owner (Ronnie) is always very nice and he'll remember your name and treat you like royalty from the moment you walk through the front door. If you don't stay here when your in town, you're missing out on a GREAT ROOM and Experience.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay, and for your kind words! We are very happy to know that you had an overall great stay. Please come again soon! Charlotte Bren Sales Manager 205-940-9990

    5
    « 3 night stay »

    I was very pleased with my stay at this hotel. Room was very clean and the staff were friendly and helpful. There are plenty of places to eat within walking distance. I would definitely stay at this hotel again.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your stay. We are very happy to know that you enjoyed your stay! Please come again soon! Charlotte Bren Sales Manager 205-940-9990

    5
    « Wonderful stay! »

    My family and I reserved 3 rooms for the Talledega race weekend. We had reserved online in January two king size rooms and one double room. Upon arrival, the system had shown up as our double room being a king. When I told the desk employee this was incorrect, I pulled up my booking confirmation and she immediately blocked off the last double room so no one could book it. This is what I call service! They had cookies and water available to guests at the desk as well. The staff the entire weekend was so friendly and helpful. The rooms were clean and spacious and the beds were comfortable. The hotel had a hot breakfast that was awesome!! I would definitely stay there again!!!

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    We appreciate your feedback. We are very please to know that you had a great stay with us, and that our staff were able to make your stay even more enjoyable! We welcome you back anytime and look forward to seeing you! Charlotte Bren Sales Manager

    5
    « Delightful and welcoming hotel »

    We arrived about 5:30 p.m., after a full day of driving/sight-seeing. As we signed in, we were told that happy hour was underway in the breakfast room. What a way to start your stay! They offered munchies (corn chips & salsa, chicken nuggets, etc.) along with a drink. We hastily stowed our gear and then gratefully relaxed before heading out to dinner. This very nice hotel is located in a sort of motel village outside of Birmingham. There are several eateries right in the village, including a Landry's Seafood house directly across from the Best Western. We elected to drive 2 exits down on the freeway to a sizable mall for dinner and some shopping. The room was quite large and L-shaped, something new to us. The desk with free wifi is in a corner so that one need not disturb a sleeping companion. There is a couch which can apparently be made up for additional sleeping quarters. There is a counter unit with small fridge, microwave, so that light repasts can be prepared. Everything was very clean and the towels were appropriately thick. The usual toiletries were provided. The rooms were quiet. Access from the parking lot was simple, once we were directed to the proper area. There is an indoor pool. Breakfast provided the usual fare, with ample space for various sized parties. Staff were all very pleasant and helpful. As we were leaving, I realized that I needed to take a pill. As the desk clerk printed out my receipt, I told him I'd need to return to the breakfast room to get a sip of water for my pill. Without missing a step, he pulled up a bottle of water and handed it to me. That's quick service! We enjoyed this hotel very much and would gladly return.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for staying with us! Our team works hard to please every guest and we are thrilled to know that your overall stay was delightful, and appreciate all of your feedback. Please come again soon! :-) Charlotte Bren Sales Manager

  • 5
    « Excellent Business Hotel »

    Rooms are good size with ample room to setup Multi-monitor workstation. Internet access/speed is priority #1 for me and this location has wired internet which is critical for me. The internet access was superb with no issue the entire time I was there. Breakfast was pretty good and they even offer a free happy hour, which is very rare. Location is great with several good places to eat as well as a Walmart just across the main road so very convenient. Excellent choice for anyone.

    4
    « Awesome Staff »

    I was In town with my daughter and her bridesmaids for her wedding. The Manager went out of his way to help our group out even after checkout time, while getting ready for the wedding. Awesome group of people.

    4
    « Nice place! »

    We stayed one night while in town for an event and would definitely stay here again. The location is quiet and safe with a variety of restaurants nearby. Our room was spacious,very clean, and the bed was exceptionally comfortable. Wi-Fi was free and reliable. Breakfast was good and replenished frequently. Although the breakfast room was small and very crowded, the manager opened a conference room to use for additional seating which was appreciated.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for your recent stay at Best Western Plus! We are very happy to hear that you had an enjoyable experience and we hope you come again soon!

    5
    « Great place. Great Welcome. Great Breakfast »

    The staff here are remarkably helpful. The breakfast is wonderful. Everything is clean, quiet. Good location, close to food places, shopping and interstate. We stay here every year. Has a very nice in door pool.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for choosing Best Western Plus! We are happy to hear about your wonderful experience during your stay, and we look forward to your next visit!

    5
    « vacation »

    very nice hotel would recommend the staff was very friendly and accomedating the room was beatufui the TV didnt move so it was kind of difficult to really watch from the bed. The bed was actually not the comfortable but overall a good stay

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for choosing Best Western Plus! We are happy to hear about your overall good experience, and we hope you come again soon!

    3
    « Good for the business traveler »

    Clean rooms, easy check in and check out. Has breakfast included which was useful. Serves all the needs that a business traveler can desire. Ample parking on site. Close to a few restaurants and within 10min of downtown Birmingham. Would consider staying here again.

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback! Charlotte Bren

    5
    « Very Accomodating »

    When we looked for a hotel, our goal was to get a nice hot breakfast, indoor heated pool at an affordable price. That's why we chose here! The stay-room is just a super nice bonus with lots of room and comfort!

    « bwcarlton, Sales Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thanks for staying with us! We work hard to make our guests happy and appreciate your feedback. Please come again soon! Charlotte Bren

    5
    « Excellent, well run hotel »

    This hotel is the epitomy of well maintained and well run hotels. The construction and finishes are clearly kept current. The breakfast was above average for a hotel breakfast with good hot foods. The owner was an affable, sincere man who loved that he was able to work hard and succeed in America.

    5
    « Best Hotel/Staff/Pool »

    The Family suites offer pocket doors separating the sitting area from the beds - great if traveling with a little one in a travel bed. The room/bathroom were very clean. I chose this hotel initially because of the reviews of their indoor swimming pool. The reviews were True! Heated to 81 degrees during our stay - perfect for my toddler grandson. The Family suite option was invaluable for all : )

    5
    « Thanks for a great stay "again" »

    This was my 2nd time to stay with this hotel - we were in the area with 50 Jr. Beta students for the 2nd year in a row. Both times we have stayed at this hotel. The owner and his staff is very nice and very helpful - the property is located in a great area - felt very safe and close to everything. The landscaping was beautiful - the room was clean and roomy - one of the BEST breakfast I have ever had in a hotel that is complimentary. Would recommend this hotel to everyone business or pleasure - and I will be back when staying in the Birmingham area. Thank you Best Western !!

  • 1
    « Worst hotel ever- just filthy! »

    This was the worst hotel I have ever stayed in. Not up to best western standards. The building is so old and gross. Signs of bugs everywhere. Place is falling apart. So disgusting. We chose this hotel because of the great tripadvisor reviews. It was a mistake. Please be warned. This is not worth 100 dollars. It is more in line with a fifty dollar hotel.

    3
    « Good, not great »

    Everything was good including the hot tub in the room. Just not as classy as Marriott. Room clean, but decor was well out of date. The AC/Heat unit was an old wall unit that I have not seen in years. Kept bedroom cool, but loud and could not keep guest room cool. Yes I would stay again sometime, but if Marriott was available with hot tub too, I would definiately stay there before here. from a scale of 1 aweful to 10 perfect I would rate it around a 6-7.

    5
    « fanily visit »

    we were in town to attend a bridal shower for a grandson and his fiancée. They are both students at Samford University. So the location of the motel was great. It was near to all the events that we were invited to for the shower and a recital. Also several family meals and outings

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    We are glad that you chose our hotel and we hope that we made your stay accommodating enough that you choose us anytime your travels bring you our way. Thank you so much! We hope to see you all again soon.

    5
    « Nice Place »

    One of the cleanest rooms I have stayed in. Lots of restaurants in the area. Breakfast was very good, lots of options to choose from and it was free! Manager reception provided 2 cocktails and light snacks - friendly staff.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for recognizing our efforts to do all we can to make you home away from home. We appreciate you, your complements, and your business. We hope to see you again soon.

    1
    « Stay away, you can find better, gruby, outdated and uncomfortable »

    Having stayed at other best westerns in the U.S we thought we were finding a goldmine booking here, how wrong we were. Initial look in reception was ok, then following the mile long walk down an outdated hall to the elevators we arrived in our room. We were travelling as a party of three and when we got to the room we had one double bed. After a call to reception we were told there's a sofa bed and there are blankets in the drawer "make the bed yourself, we don't make up sofa beds, it's not part of our service". After a long day of travelling this was the last thing we needed but made the bed up anyway. As it was pulled out we found blood and urine stains on the mattress (thankfully there was a mattress protector on top of this which seemed clean enough). Also we had no idea how long those blankets had been in the drawer unused. They definitely weren't fresh. With every move made on the bed there was springs and bars sticking up everywhere, these sofa beds are way past their cell by date! Not a wink of sleep all night and now putting muscle relief gel on my back as a result. The room was also very grubby, we felt dirty throughout the stay and I for one was not risking walking around the room without shoes on at any time day or night. Breakfast was manic, a small little room not big enough to swing a cat with everyone crowded in. Staff were in no way over friendly. Also to note this hotel allows pets so we were met by a number of dogs (which I don't mind given I'm a dog lover) but I do mind sleeping in beds where I don't know if animals have been especially given the low level of cleanliness we experienced.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    wow , this call waking up on wrong side, i am glad guest is well and good, we live in the world guest is right and things can go wrong , we do respect guest opinions and believes ,Guest seems to be very upset and blaming and slamming everything on hotel and made us look very bad. its sad but not true!! sometime no matter what you do, you not going to please everyone, they will blame you for everything regardless of their own mistake of booking wrong room type or wrong hotel. its all hotel fault that we could not read their mind!!!! they demands full service hotel value and wants to stay at our limited service hotel. we do run very nice hotel and have very good track record for consistently 10 + years with top 10% in Birmingham and our very positive reviews speak for itself. we can say many things but all i want to say sorry for your inconvenienced. Have a bless day !!!

    5
    « 2016 NCAA Division 1 Track and Field Nationals »

    I had an awesome experience with the best western plus. The manager and associates love their job and deeply enjoy accommodating your needs and concerns. I had absolutely no problems with my room, I stayed for 4 nights and every morning after coming back for breakfast my room with cleaned to perfects. 10/10 would return.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for your recognition as we do enjoy accommodating each and every guest to the very best of our ability. You may always expect the very best here with us and we look forward to seeing you again soon.

    5
    « Traveling mom with 2 toddlers - Great stay »

    I was extremely impressed with the entire stay at the Best Western PLUS Carlton Suites, Birmingham. As a single mom with two toddlers, making a trip from NC to TX, it was a good midway stop for us. We arrived to a nice welcoming and an introduction to a "Happy Hour" snack (wings, chips, dips and juices for us), that had been a very pleasant surprise. The three of us had alone time at the pool, which was the temperature of a luke warm bath, it was extra relaxing after a long drive. After a good nights sleep we enjoyed an AMAZING breakfast. We were all impressed with the variety and taste of everything. My boys had scrambled eggs, bacon, sausage, "little cutie" oranges, and milk while I had a yogurt, cut up melons, sausage, and cranberry juice. If my boys were not such messy eaters we would have loved to have the biscuits and gravy or the waffles that we seen other people going back and getting seconds of. It was also nice to be greeted with a "good morning" from a man that may have been the owner or manager. He was also very friendly as was the other staff. The only issue I had found were some of the sharp edged tables in the hotel room. My guys are a bit too rough from low tables and night stands with sharp corners. But overall, it was ideal in every other way.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for taking your time to voice your compliments and concerns. We certainly appreciate it as well as your business! We will definitely consider your concerns in our upcoming updates and we hope to see you and those handsome boys again soon.

    4
    « Exceptional Service »

    We got to our room and the tv worked but there was trouble with some of the channels so the manager upgraded us to another room. The Pool was a nice clean area.The suite was large, comfy and clean. The Happy Hour and Breakfast was up and beyond normal. The service and staff were very courteous. Would definitely stay here again. the only thing that kept this from being exceptional was the tv problem but they corrected that.

    5
    « Great!! »

    The room was excellent, the entire staff was extremely nice, friendly and helpful. The manager went out of his way to make me feel welcome. They have a nice breakfast, and a very nice snack array from 5-7 pm. There is plenty of parking, and a lot of places to eat within walking distance. It was the first time I had been to Birmingham. The staff at the hotel made it a very enjoyable experience.

    5
    « pet friendly and clean »

    Friendly check-in. Smooth process and helpful staff. They are pet friendly, which was a plus and the rooms were right for the price. My iron wasn't working so the front desk changed it out on the spot no problem.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank You so much for recognizing our effort to provide top quality guest services and business to each and every guest. It is our duty and standard to make you at home away from home! You may always expect the very best here with us. Again, thank you so much and we hope to see you again soon.

  • 5
    « An Excellent Choice! »

    This was my first stay at this hotel. It was an excellent choice! When we first arrived, we were welcomed warmly, and offered coffee or a bottle of water. The room was clean and modern. Lots of electrical plug ins for charging electronics. The wifi was good (no ethernet cable, wifi only) and the in-room fridge kept my juice nice & cold. The tv got more channels than anyone needs ;-) but I was impressed that the remote was in its own little "freshness bag." They clean the remotes between guests? Nice! Even the elevator was spotless. Rony Naik, the GM, was very accommodating and helpful. Some GMs hide in their office and you never see them - not Rony. He was visible and made sure the morning rush through the lobby/dining area moved smoothly. Hundreds of the best vocalists in Alabama descended upon Birmingham to sing at Samford University at the All-State Choral Festival. We stayed here because it's not far from Samford, but morning rush hour traffic in Birmingham is a beast, so it was nice to have breakfast (and coffee!!!!) ready & waiting for us in the morning so we could get out the door! Loved the breakfast buffet - you MUST have their biscuits. With jelly, with gravy, just plain, doesn't matter. They are the BEST! If you have one, you WILL go back for seconds. You have been warned! ;-) I'm happy to recommend this hotel to anyone traveling to Birmingham. I would definitely stay here again. They understand hospitality. Thank you, Rony, for a great experience.

    4
    « Good »

    Good things: It's clean. Acceptable breakfast, good location, and great staff. Bad things: They don't have fully equipped kitchen. Pets friendly is a bit weird for this kind of hotel from my point of view.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for your visit. Best Western Plus is a limited service Hotel, unlike extended stay Hotels which come equipped with a full kitchen. We do our best to make each guest happy and at home. We allow pets, but with restrictions to certain floors so we may provide a pet free floor to accommodate your type of preference. Please do not hesitate to express your concerns and we will do all we can to cater to your needs. We hope to better serve you soon.

    5
    « Home away from home »

    No other hotel compares to this hotel! Personal greetings by name throughout my stay. Never any issues! The hotel staff is friendly, personable and is always out front making sure you are comfortable and happy with your stay! I NEVER stay anywhere else when I am in the Birmingham area!

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much our valued guest. We are very pleased that you are happy! You may always expect our very best at making you feel at home and we look forward to seeing you again.

    5
    « Best of the Best Western Hotels »

    we traveled for approx. one month through the southern states and with the exception of 2 hotels we stayed a t Best Western hotels. Our experience is that you get what you pay for- the hotels just listed as "Best Western" were simply "ok" and often times the bathrooms were dirty and staff unprofessional however the Best Western Plus hotels in New Orleans La, Atlanta Ga and Birmingham Ala were fabulous!! very clean, great breakfast and very professional staff esp. the gentleman in Birmingham and staff more than willing to extend a helping hand!! no regrets

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much. It is our duty to extend our greatest hospitality here at Best Western Plus in Birmingham. Feel comfortable always expecting our very best services when you visit. We hope to see you again.

    2
    « If you like roaches... Sure »

    You ever see a place where you feel would be GREAT because of the reviews? Me too. I stayed at this location over Valentine weekend. For the price, everything was... Ok. The location is convenient, and that's why I gave it a two star rating. I went to the restroom in the middle of the night and saw a roach. I good sized roach at that. (A complete turn OFF for Valentine's weekend). From that point on I was paranoid thinking... How many more are there? Did any get in my luggage? Is the kitchen where they serve free breakfast clean? Long story short, I called to complain. I was told to see the manager in the morning. Upon check out, I spoke to the manager. He apologized and went on about how they have pest control to come by each month... Blah, blah, then gave me $22.00 off of my two night stay which cost over $200. (greeeat) I thought. Needless to say, I will NEVER stay at this location again.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for visiting us. We appreciate you and sincerely apologize for the experience you had. Please understand that we maintain a top notch clean and pest controlled hotel to the very best of our ability. Thanks again.

    3
    « Plus... or Minus? »

    Ever been in one of those offices whose walls are covered with testimonials about how fortunate you are to be in such worthy and wonderful company; they aren't always convincing, like a car dealer showing you their picture with the Pope. They are sometimes referred to as the "I Love Me" walls, although not of course by the people who put them up. But that's what you encounter when you check into this Best Western Plus location in Birmingham, Alabama; the "Plus" obviously matters to them, and to you, since you are paying about a 20% premium over standard BW rates to stay there. They are also very (very) big on reminding you their Trip Advisor ratings (4.5, as framed on the front counter). It's kind of like a challenge match, right there, Challenge on. You are probably aware that Best Western is in the process of promoting its locations into "Plus" and even "Premier" categories to compete head-to-head with the so-called "medium-sub-luxury" range, whatever that means, of Marriott's Courtyards, so you know what that means. You can't beat this location: in a Birmingham office park, surrounded with upscale and very popular restaurants from a Landry's Seafood to Asians, Ethnics, Irish steakhouses, along with the best in that same category of hotels (several Marriotts, Hilton Garden Inn, Hampton Inn, La Quinta Suites), the locals love it after dark and the Interstate Motorists obviously enjoy the range of selections and the overnight security. So how well is this self-promoting Best Western Plus doing against the competition? It seems to have its own fan base, perhaps because of its free weeknight happy hours, but to this reviewer's one-night visit, not well enough to deserve its own self-promotion. Its rooms have obviously undergone a budget facelift from a tired early "suites only" concept of the Carlson era, some 20 years ago, but it seems like its present management does little more than turn the lights on and run the credit cards. No Guest Directories are available in the rooms (or at the Front Desk), come-on, they're usually as relevant as local church services, but in this case they're a clue that no one at the front desk knows its own address: no recommendations for any of those local restaurants, or knowledge of which ones offer delivery or take-out service, and they furnish a request a mimeograph sheet (with wrong numbers) for those places; it's probably a good thing you're not here for a quick workout-- the TV isn't working and neither are any of the other machines that should, they are both difficult and malfunctioning, like a truck dumped them off from a Flex Warehouse Discount Sale--of course, these fitness rooms are every hotel manager's nightmare, guests get on them in an "inappropriate condition", in dress heels with kids who think they are playground material. The lone woman at the night desk isn't too concerned, however; she only offers to pass on the equipment failures to "the manager," wherever he isn't. Enough with the Small Complaints Department: but the TV in the room is anchored (no pivots) on a wall that doesn't face anything but another wall-- not the bed, not the sofa (remember this is still a suite) or the working desk. I'd like to be fair and say something nice about this place, like the towels are nice, but next trip I'll probably be staying at LaQunita, or the Garden Inn, or a Marriott, and leave the Happy Hour to the people who rate this Minus a Plus.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so much for your business. We really do value each and every guest and each and every concern. We do always provide on our front desk at all times a Guest Suite Information card with a full area map of all surrounding business' and restaurants listed and mapped out. We will do all that we can to address each and every concern you have expressed to make your and each guests stay a better one. Again we appreciate you and hope to better serve you again.

    5
    « Best Western Plus on State Farm Parkway »

    The property was wonderful. The staff and employees were excellent. The value was terrific. Overall, I highly recommend this property. They offer both a breakfast buffet and an evening snacks and drinks service. The drinks included beer, wine and some hard liquor - all included in the price of the room!

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Carey M, Thank you so very much for your business and relaying your satisfaction and recommendation to others in this vital forum. Looking forward to seeing you the next time your travels bring you to the area. Sincerely, Rony Naik - General Manager

    4
    « Best Western Lakeshore »

    Great service and very nice room. Only one small problem with the water tap and I had to check out before it would be repaired. The staff are extremely helpful and reservation calls go directly to the front desk in Alabama. I was in the area for a conference; called Hilton and they refused to honor the rate for my group. Best Western had no problem.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Having a spirit to serve is something we admire a great deal at Best Western Plus Birmingham and your comments are very rewarding for us in that regard. Please allow us to apologize for the issues you encountered with the water tap, this has since been corrected so it will no longer be a concern. Thanks for your business, see you next time! With gratitude, Rony Naik General Manager

    4
    « Always Satisfied »

    Once again, we stayed at Best Western Plus Carlton Suites for our visit to UAB medical clinic. We are always met with pleasant, helpful staff who did everything possible make our stay comfortable. Our suite is always clean and if we ever have the slightest problem, it has always been solved in a timely fashion.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Walter R, Please allow us to thank you choosing our Hotel and posting your "Always Satisfied" review and the Hotel and Team here at Best Western Plus Birmingham. We look forward to serving your lodging needs again the next time your travels bring you to the area. Sincerely, Rony Naik General Manager

    5
    « best hotel ever »

    we spent a night here in january on way home from florida and will make it our stop every year. owner is actually on site and it shows. rooms and facilities are spotless. happy hour is great. the lady on duty for the breakfast and happy hour was fantastic. friendly and accommodating.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Burtle112263, Thank you for your business and posting such a positive review of our Hotel and team here at Best Western Plus Birmingham. Hard to top a review titled "Best Hotel Ever"! We remain grateful and look forward to seeing you again. With appreciation and warm regards, Rony Naik - General Manager

  • 5
    « Great place to stop over on your way South »

    Clean,comfy & quiet. Breakfast was good. Managers reception was enjoyable too. Stop in and let Rony host you for the night. My second stay on my way to Florida and I'll stop back next year. Give them a try, you'll be pleased.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Having a spirit to serve is something we admire a great deal here at Best Western Plus Birmingham and we remain grateful for your business and wonderful comments in this fantastic review from a level 5 contributor to the Trip Advisor community. We look forward to seeing you again next time! With appreciation and warm regards, Rony Naik General Manager

    5
    « Outstanding! »

    We stayed here two nights during bad weather at our destination, and the hotel was very accommodating when we needed to stay an additional day. The room was quiet, spacious, clean, and comfortable. The hotel is within walking distance of several restaurants and is right across the street from Landry's Seafood Restaurant. (There is a coupon for the restaurant at the front desk.) But what made our stay so special was the friendliness and helpfulness of the staff. The manager, Mr. Romy Maik, took time every morning to come to the dining area, chat with all of us there, and ask if we needed anything to make our stay more comfortable. I don't ever recall that happening at any other place where we have stayed. Breakfast was excellent, too, with real scrambled eggs, crisp bacon, fresh fruit, and pastries. Just an outstanding hotel--greatly enjoyed our stay.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you so very much for your business and for sharing the positive experience from your recent stay with the world in this review. We here at Best Western Plus Birmingham pride ourselves on delivering great guest service and your comments are very rewarding for our entire team. We look forward to seeing you again soon. With gratitude, Rony Naik General Manager

    4
    « multiple stays »

    The staff is friendly and helpful, and the rooms are quite satisfactory. The internet is a little slow. We have a dog and they are happy to accommodate us. We have stayed there 3 times now. The location is very close to UAB.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Jeremiah D, Thank you for your repeat and loyal business and this positive review of our Hotel and team here at Best Western Plus Birmingham. Being pet lovers ourselves, we can easily relate and understand the value in allowing pets. We look forward to serving your lodging needs (and the needs of your pets) again sometime in the future. With warm regards, Rony Naik General Manager

    5
    « Carlton - Birmingham Alabama »

    beautiful hotel - clean and comfortable . only complaint was rowdy guests down the hall. Rooms were nice size with sitting area. You could view TV from either bedroom or sitting area. Elevator service was prompt. I hope this is now 200 characters as I don't know what else to say

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear William B, It is with much gratitude that we write to thank you for your business and posting such a favorable and rewarding review of Best Western Plus Birmingham. We look forward to seeing you again the next time your travels bring you to town. Sincerely, Rony Naik General Manager

    4
    « Would Stay Here Again. »

    I found this Best Western to be clean, safe and convenient. Subtract the 17% or so in Taxes and Fees that were added to the price and it would also be a good value. I had a suite with 2 Double Beds, sitting room with desk and 3rd Bed/Sofabed,Microwave and refrigerator. The room was large, comfortable and felt as though perhaps it had been reconditioned/updated not very long ago. Bed comfort is a very subjective thing. There were two of us staying there and I found the beds to be a little firm for me while my companion found them to be perfect. I found that the management and desk staff made the difference in rating this above "average". They were friendly and made arrangements for me to store some large equipment I was traveling with. All in all, I can recommend this establishment and would stay here again myself or with my family.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear LFFG, We are grateful for your business and posting such a positive review about our Hotel and team in regards to your experience with us here at Best Western Plus Birmingham. We look forward to seeing you again while serving your lodging needs again in the future. With gratitude, Rony Naik

    4
    « It was a Nice Stay »

    I stayed in a King Suite it was really nice room but there was some cobb webs in the room the but it was still really nice none the less. The breakfast wasn't that good but it was ok and the staff while at breakfast wasn't that nice but they manager was and he checked on everyone while they ate.

    « bwcarlton, General Manager at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Thank you for taking the time to review Best Western Plus Birmingham. We appreciate your business, the feedback to improve our guest experience overall and graciously look forward to seeing you the next time your travels bring you back to the Birmingham area. Sincerely, Rony Naik

    5
    « Nice Place »

    Stayed here for one night whilst on a road trip and could not fault it. We arrived early but had no problem booking in and were very pleased with the room.As it was a beautiful warm autumn day we were able after a swim to take pool loungers outside to enjoy the weather.In the evening we were in comfortable walking distance to a choice of restaurants. Overall a very enjoyable stay.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Alan, We appreciate your business and taking the time to share such a positive experience with the world in this review. Great guest service and exceeding expectations remains our top priority here at Best Western Plus Birmingham, we feel fortunate in achieving that goal and look forward to serving your lodging needs again in the future. With warm regards, Best Western Plus Birmingham Team

    5
    « I can't say enough nice things about this place! »

    We stayed here the first time on our way to Florida two years ago, during the ice storm of 2014. Thank goodness we had a reservation because it took us 9+ hours to get there 15 miles from I-22, in the stop-and-go and stranded traffic. We kept calling, and of course, they kept/saved our room, but by the time we got there, the lobby, breakfast area, and conference room was full of stranded people who the manager had let come in out of the cold, even though he was sold out. All the hotels were sold out. He provided them with a warm place to come inside, with clean bathrooms, and made them as comfortable as he could. Because of his actions we witnessed when we were stranded there for two days, we vowed we would always stay there, each year, on our way to Florida. So, we've stayed there two more times now, and are happy we did. He greets you with a smile and a handshake, and makes you feel welcome. And how many Best Westerns do you know that offer a free happy hour reception with 2 free drinks and light snacks, and fresh baked cookies in the lobby?! And, for just a very few dollars more, if you book a king-bed room, you can get a big king Suite, with two TVs, and a wet-bar! That was all surely nice, when we were stranded there for two days during that ice storm! We will be back again, Sir! Thank you for your concern for your guests. When I told him that I thought it was so nice how he treated those stranded motorists, he said, "Oh, that was just the right thing to do."

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Diana, Please allow us to thank you for your loyal and repeat business, along with such uplifting comments about our Manager, Hotel and Team here at Best Western Plus Birmingham. This entire review was truly rewarding for us all and one that will be celebrated with gratitude. We look forward to seeing you the next time your travels bring you through the Birmingham Area. With appreciation, Best Western Plus Birmingham

    5
    « Nice surprise. »

    Clean and had a computer room, indoor pool, great break fast, friendly helpful service. The bolster pillows were nice and the reading lights (4) were so nice for the late readers. Rooms numbers and directions were well marked.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Bunnymad23, Please allow us to thank you for your business and for sharing such a positive experience with the world in this review. Many Best Western Plus Birmingham guests agree that our clean, well equipped suites, along with the amenities, breakfast and service level provided by our staff remain great attributes to our Hotel and Team. We look forward to serving your lodging needs again in the future. With appreciation and warm regards, Entire Team at Best Western Plus Birmingham

    3
    « Lacking in customer service »

    The facilities and value were good, but customer service was lacking for sure. When I asked about breakfast at check in, the attnendant just pointed to a sign saying breakfast from 6-9. Then when asking the maids for extra towels, I was told I would HAVE TO return the dirty towels first, and then sign for extras. Jeez! Then, when eating breakfast, the attendant turned off the lights at 9:00 as to say "LEAVE NOW". The rooms were nice, bed comfortable, bad customer service. I did not feel valued.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Sherry S, We thank you for your business and would like to apologize for the issues you described during your recent stay. We pride ourselves on delivering a great guest experience and certainly fell short in multiple areas. We have reviewed your feedback with all departments so these types of issues will not arise again and hope we have an opportunity to redeem ourselves in the future if your travels bring you back to the Birmingham area. Sincerely, Best Western Plus Birmingham Team

  • 5
    « would stay here again »

    We were very comfortable. The hotel is located near an Interstate exit with easy access to restaurants and shopping. It was also very near the destination that we planned to visit. The weather was cold, but we were very comfortable and parking for the hotel was convenient.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Ingeborg P, Thank you for your business and sharing your positive experience with the world in this review. We remain grateful and look forward to serving your lodging needs again the next time your travels bring you to the Birmingham area. With warm regards, Best Western Plus Birmingham

    3
    « Average hotel »

    Bed was hard! Other hotels now have pillow top mattresses. TV was not viewable from bed or living room sofa as it didn't swivel. Controls for heating/cooling system hard to get to! Had to get on floor to see the settings. Other hotels have thermostat on walls.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Nancy H, Thank you for your business and providing feedback so we may better serve our guests. Please allow us to apologize for the bed comfort being less than you expected, along with the TV mount and thermostat controls. We've found most guests are equally divisive in their opinion of the bedding and pride ourselves on delivering great guest service and a comfortable stay. Hopefully we may have an opportunity to redeem ourselves in the future. Sincerely, Best Western Plus Birmingham Team

    5
    « A pleasant place to stay »

    Clean comfortable quiet room. Spacious, with a good breakfast display. Pet friendly as well.Many restaurants in the area to choose from as well as shopping. This is the 6th stay at this motel as it is halfway between our Florida destination. I would recommend this motel.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Grillsem, Thank you very much for your loyal business and fantastic review from your recent stay. Our entire team here at Best Western Plus Birmingham takes great pride in delivering an exceptional experience for each and every guest, and it's always rewarding to hear when we accomplish that goal. We look forward to seeing you again when your travels bring you back through the Birmingham area. Warm regards, Best Western Plus Birmingham Team

    5
    « Attention to detail »

    Impressed - beautifully kept grounds.Lobby inviting,colourful. Map for travel provided printed by the most helpful Front Desk. Spotless, in good repair. Generous kitchen & desk . No mould in the bathroom for a change! Great breakfast not rubber eggs, frisbee sausages - real bacon and scrambled eggs!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Linda W, We appreciate your business and posting such a positive review. The entire staff here at Best Western Plus Birmingham takes great pride in our Hotel and delivering exceptional service, it's very rewarding to hear we succeeded during your recent stay. Many guests also agree with your opinion about the breakfast selections we offer as a great benefit of the Hotel. We look forward to seeing you the next time your travels bring you to the Birmingham area. Thank you, Scott and the entire Best Western Plus Team

    2
    « Left Before Checking In. »

    My wife is very picky about the cleanliness of hotels we stay at. Part of our process is to check out the room before deciding. With two keys in hand, we went to the room which was located on the far back side of the hotel. The room smelled of cigarette smoke and had two double vs. Queen beds. We decided to return the keys and look elsewhere. For the price, we knew we could find someplace else cleaner and smoke-free. Giving it 2/5 rating because we like the quiet yet close-to-everything location and the fitness facilities looked nice.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear 221Chris, Please allow us to apologize for the issues you encountered with the smoke odor in the room. While we are a 100% smoke free environment, unfortunately in a select few occurrences, not all guests have respected these guidelines. We appreciate you bringing the matter to our attention so we can address and no longer be a concern. Sincerely, Best Western Plus Birmingham Team

    5
    « Exceeded expectations »

    I've stayed in a few Best Western Plus motels before and have been disappointed with the quality of service and cleanliness, but this particular one exceeded my expectations in every aspect. I was very impressed, .

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Vickidaniel, Thank you for your business and your kind words in this positive review. We are thrilled here at Best Western Plus Birmingham to have exceeded your expectations in every aspect and look forward to serving your lodging needs again in the future. With appreciation, Scott and the Best Western Plus Team

    5
    « Excellent Location »

    Was in town for a football game. Great location with plenty of restaurants close by and convenient to the stadium. Nice clean rooms and very large for the price. You won't go wrong staying here. The breakfast was a nice addition to the experience.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dear Karter25, Thank you for your business and favorable review at one of the most thriving and popular locations in the Birmingham market. Many guests agree with your opinion regarding the close proximity of local dining options, along with the cleanliness and above average size of our suites here at Best Western Plus Birmingham. We look forward to seeing you again the next time your travels bring you back to the area. With gratitude, Scott and the Best Western Plus Team

    5
    « Nice Hotel Great Staff »

    This hotel is very clean with new rooms. Management and staff are really friendly. The room is huge with plenty of space to work. I love the tvs are mounted on the walls. Breakfast was good; parking and Internet are free. The pool was nice and warm!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Lauren2382, Thank you so much for staying with us! We appreciate you taking the time to let us know about your experience! Thank you for your kind compliments regarding our staff and hotel! We hope to see you again in the new year! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Great Reception by Manager - Heated Pool »

    Manager welcomed us with a friendly smile and chatted with us while waiting for the "manger reception" (nightly Mon-Thurs). Even though it was December and cold outside....the hotel had an indoor heated swimming pool. Easily convinced my wife to swim with our two year old.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Morganc105, Thank you for staying with us! We are happy to hear that you enjoyed the manager's reception as well as the indoor heated pool! We hope you got a chance to swim with our ?dolphins?! We look forward to having you stay with us again in the future! Thank you again for taking the time to let us know about your stay! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    4
    « Good Hotel »

    I stayed in Best Western for a day during my Birmingham visit. It is a nice, centrally located hotel with good views from the rooms. The rooms are spacious, spotless clean with really comfortable beds. The complimentary breakfast was decent and there are a few eating joints right outside the hotel. All in all, a nice comfy stay :)

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Isha c, Thank you so much for taking the time to let us know about your stay! We are happy to hear that you enjoyed your stay! We serve a full, hot buffet breakfast every morning. Thank you for your kind compliments regarding our hotel! We hope that you will visit us again soon! Thank you for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

  • 5
    « Felicia Williams »

    My daughter and I had the honor to stay at the Best Western Plus in Birmingham Al on December 10th,2015 where Jocelyn McAlpine is the sales manager, We had the best accommodation ever.not only did we get a wonderful clerk to check us in and out I got the opportunity to talk with Mr.McAlpine to tell him about the beautiful furniture and their very clean rooms,the beautiful chairs and most of all we had a awesome stay.I will recommend this hotel to any one that will listen.I rate them as A-plus with five stars.AWESOME!!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Earthlyangel777, Thank you so much for choosing to stay with us! We appreciate you taking the time to let us know about your stay! We are very pleased to know that you enjoyed your suite! You spoke with our General Manager, Rony Naik (no relation :) ). Thank you so much for your kind compliments regarding our hotel! We look forward to having you and your daughter stay with us again in the future! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Good Location and service »

    My wife and I were in Birmingham due to my daughter having surgery at UAB Hospital. The hotel staff was very helpful and friendly, the room was clean. The location of the hotel to the hospital is good, about a 5 mile drive. Good selection of restaurants close to the hotel. The heated indoor pool was very enjoyable for my 4 year old grand daughter. Overall a good experience with this Best Western.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Ricky M, Thank you so much for choosing to stay with us! We appreciate you taking the time to let us know about your stay! We are happy to hear that our staff was helpful and friendly! We are located just 10 minutes south of downtown Birmingham making us convenient many shops, restaurants, and attractions. We are pleased to know that your granddaughter enjoyed our indoor heated pool! We hope that you will visit us again soon! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Fantastic Hotel »

    The wife and I were returning from a great Thanksgiving week and stayed at the Best Western just North if Birmingham. The service was great and the room was fantastic with a seating area, a partial kitchen with a microwave, wet bar, small refrigerator and a desk with multiple plugs for your computer etc. We also had a king size bed in a very modern setting. If you ever in Birmingham you need to check it out. Great place to stay. They also have coupons for the restaurant (Landry's) , next door.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Dan H, Thank you for taking the time to let us know about your stay! We are very happy to hear that you found our hotel be fantastic! We are glad to know that you enjoyed your stay! We offer clean, spacious suites for our guests to relax and unwind in after a busy day! We hope that you will visit us again soon! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Best Western Carlton Suites »

    We have stayed at this Best Western in Birmingham several times. Some of the times it was just for an overnight, but at least on one occasion we spent 3 nights. We have always found the facility to be extremely clean, the staff courteous and helpful, and the breakfast bar has always been top notch. We plan to stay again and again. The staff always seem to pleased to have you stay at their place.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    David N, Thank you so much for choosing to stay with us again! We are pleased to know that we are your hotel of choice when in the Birmingham area. We always enjoy having our guest stay with us again and again! We look forward to seeing you again in the future! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « pleasant stay »

    Excellent hotel; staff friendly; rooms comfortable and clean; close to activities; breakfast excellent choices; pool exceptionally clean and relaxing; nice fitness area; other restaurants close by. Was able to check in a little early which gave us time to enjoy the pool before we had a hectic schedule. The lobby was nice and it did not take a long time to check in. The exterior of the hotel was very attractive with plants and a fountain. It was also easy to fine the entrance closest to our room.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Carol W, Thank you for taking the time to let us know about your stay! We appreciate you choosing to stay with us! Thank you for your kind compliments regarding our staff! We are happy to know that you enjoyed our indoor heated pool! Thank you for your compliments regarding our fountain and landscaping! We hope that you will stay with us again! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « "Best" Best Western »

    We travel full time and this is our home away from traveling when we visit grandchildren in town. Other family members join us here and it has become part of our family. Staff is excellent, room very nice and food is best ever.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Kay M, Thank you so much for choosing to stay with us again! We are happy to hear that you consider us the ?best? Best Western! We are so pleased to have our guests return and become a part of our family! We appreciate your kind compliments regarding our staff and hotel! We look forward to seeing you again on your next visit! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    4
    « Not Bad »

    Needed a hotel that accepted dogs. For this purpose, it was good. Coffee and biscuits/gravy were lacking. Hair dryer was not good and overheated after about 5 minutes. Had to borrow one from the front desk.

    5
    « Great for Training Meeting »

    I needed space to conduct training for 7 of my techs. I was given a wonderful training room with sleeping rooms very close so all my techs could be close to the training area. The Manager personally got me straight with need tables, chairs, power cords and everything I needed to conduct my training in a professional and private environment. The cost of all these things (sleeping rooms, training room, equipment) was over a $1000 less than the training event I did at a different hotel last year! I will not go anywhere else... Thank you Rony for the AWESOME stay!!!

    5
    « Best hotel for value in Birmingham »

    The set up of the room was the best ever - very convenient; they seem to have thought of all needs for business. The internet service, fitness room, breakfast and all other amenities were also great. the location is perfect - easy to get to with lots of restaurants around it. We enjoyed our stay and will make this our go-to place for travel to Birmingham.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    850kathye, Thank you so much for choosing to stay with us! We are happy to hear that you consider our hotel the best hotel for value! We are pleased to know that you enjoyed our amenities! We look forward to seeing you again in the future! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Great stay. I the Drury gets the accolades, but next door was superb and half the price »

    I stayed at the Best Western for a conference in November of 2015. The room was spacious with 2 TVs, fridge, microwave, couch, etc. Breakfast was great. Everything was perfect. And it was half the price of the Drury next door. I would definitely stay again.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Shawn F, Thank you for choosing to stay with us! We appreciate you taking the time to let us know about your stay! We are happy to hear that you enjoyed our full, hot buffet breakfast! We look forward to seeing you again on your next visit to Birmingham! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

  • 5
    « Best Western Review »

    My review of this hotel and trip were very good. I had a excellent stay and was overall very satisfied. My plans are to stay in the facility again next month for another business conference. The staff are very friendly and knowledgeable. Te rooms were clean and I felt right at home.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Brunhidde M, Thank you for taking the time to review us on Tripadvisor! We appreciate you staying with us! We are happy to hear that you had an enjoyable stay! Thank you for your kind compliments regarding our staff and hotel! We look forward to seeing you again soon! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Best low cost deal in the Southeast! »

    Large clean suites with microwave and refrigerator; comfortable beds and separate living area with office accommodations. Beyond supportive manager and staff, and should you happen to arrive here Monday-Thursday the free cocktail hours w/warm snack foods is truly welcoming.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Ole G, Thank you so much for choosing to stay with us again! We appreciate you taking the time to let us know about your stay! We are very happy to hear that you enjoyed our clean, spacious suites and Manager's Reception! Thank you so much for your kind compliments regarding our staff! We hope to see you again on your next visit to Birmingham! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Over Night Business »

    Pleasant stay. Close to restaurants. Comfortable. Plenty of outlets. Loved the microwave and refrigerator. Big plus. Quiet. Will consider staying here again if business calls for it. Friendly check out experience.

    4
    « Friendly Place to stay »

    We have stayed at the Carlton Suites for years and always enjoy the delicious breakfast and clean comfortable rooms. The staff is always eager to help. I just wish they had the SEC channel on TV. The volume on the TV would go off every time the set was turned off and you would have to manually adjust the volume on the side of the TV before the remote would work.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Morgan G, Thank you so much for choosing to stay with us! We are very happy to hear that you found our staff to friendly and eager to lend a hand. Thank you for your suggestion of the SEC channel. We appreciate you letting us know about the volume issue with your tv. We will look into it! We hope that you will visit us again soon! Thank you for taking the time to let us know about your stay! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Good value for money »

    Staff was very nice and informative. Everything was clean, and breakfast was great. The attendants were continually cleaning and refreshing the food. Would stay there again, was pleasantly surprised. We only stayed one night, so did not check out the pool or workout room

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Brenda J, Thank you so much for taking the time to let us know about your experience! We appreciate your kind compliments regarding our staff and hotel! We are happy to hear that you enjoyed our full, hot buffet breakfast! We look forward to seeing you again in the future! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « The Magic of Magic City! »

    The Carlton Suites sets the tone of hotel accomodations for the city! Everything is top notch, from the friendly greeting on arrival to the somber goodbye when you leave. They make you want to come back for true Southern hospitality!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Malcolm B, Thank you so much for choosing to stay with us again! We appreciate you staying with us year after year! We are so happy to hear that you had a great experience! Thank you so much for your kind compliments regarding our staff and hotel! We look forward to seeing you again next year for the Magic City Classic! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    4
    « Good center of stay »

    This is a very nice Best Western Hotel. It seems that it is in a place that many restaurants and shopping centers are available. We were able to walk to most shops in the area. If you go to the local college football games you should consider this your base of operations

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    David L, Thank you so much for taking the time to let us know about your stay! We appreciate you choosing to stay with us! We are pleased to know that you found our hotel to be a great central base for Birmingham attractions. We are located right off interstate 65. We are just 10 minutes south of downtown Birmingham. Thank you for recommending us to the Tripadvisor community. We look forward to seeing you again in the future! Thank you for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    3
    « Practical choice. »

    We had a great night's sleep and the room was clean. It's a short drive to downtown and easy access to the freeway. The staff was friendly and the free breakfast included lots of choices. The only negative comment I have is that during the day after the cleaning is done, the smell of antiseptic cleaning solution is pretty intense. By the evening we were either used to it or the smell faded. But, for a short stay and a good price, this place worked for us.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    OrindaLady, Thank you for taking the time to let us know about your stay! We are an all-suite hotel. We offer clean, spacious suites. We are pleased to know that you enjoyed our full, hot buffet breakfast. Thank you for your kind compliments regarding our staff. We hope that you will visit us again soon! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Great Location - Easy Drive to Talladega Superspeedway »

    This was our second year at the Best Western Plus Carlton Suites! We travel as a group of four, so this location is perfect having a wide-variety of restaurants to choose from and there's plenty of shopping for any needs. Walmart/Sams Club, Starbucks and many other retail choices nearby. The property itself is beautifully landscaped and kept immaculate. Although the rooms are dated, they are always very neat and clean. The rooms are considered suites. Our's is usually a suite with two double beds and a double sleeper sofa in the living area. Rooms have a refrigerator and an office desk/chair to work at. Complimentary breakfast buffet each morning, along with free Wifi. This hotel is a great location for those who are in town for races at Talladega Superspeedway. We usually book a shuttle to/from the race at the hotel. Very convenient and no hassle.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Linda D, Thank you so much for choosing to stay with us again! We are very happy to hear that you enjoyed your stay! We are located right off Interstate 65 making us convenient to many shops, restaurants, and attractions. We are a great hotel for Talladega weekends! We hope to see you again for the next race! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « BEST in every since of the word! »

    Was completely surprised with this stay. Not usually a Best Western person, but this location got good reviews and I now know why. We booked this location due to the suite, price AND the indoor pool which our kids loved! We had tons of room in our suite. The living space is separate from the bed space yet the sofa turns into a sleeper. The bathroom is good too...one person can be in the tub while another can get ready outside of the bathroom so one person isn't taking all the space. Good area...was right in the middle of all the places we visited while in town (from Downtown all the way down to Cahaba area). Shopping and dining close by...definitely recommend Landry's Seafood House right across the street. Will definitely be back!!!

  • 5
    « Clean & great value »

    Staff was extremely nice, free breakfast, and the hotel was clean. Indoor pool and fitness center, plus walking distance to restaurants. Recommend for your stay in Birmingham. Pleasantly surprised by this great find on our trip. Would stay again.

    5
    « Definitely was the best! »

    This was the best place I have stayed in awhile for a moderately-priced hotel room. Price was excellent! The room layout was terrific! And the breakfast, the staff, and all of the amenities were spot-on. Terrific location as well!

    5
    « Excellent Value! Attractive, Clean, and Great nights sleep! »

    This Best Western Carlson Suites is a great pick for business, couples, friends, and solo travelers. Management and staff were very friendly and attentive. This is demonstrated by the cleanliness of rooms, managers reception, warm cookies at check-in, and free breakfasts. If going out to dinner for something different walk across the street to Landry's Seafood Restaurant or half a block to O'Charleys. Shopping is accessible as well by going back to the first traffic light turn left and go straight across the next intersection to plenty of shopping to meet most any need and additional eateries. There is workout and swimming facility for guests, Each room is equipped with a refrigerator, microwave, desk, couch, TV and free wifi with good speed.. This is my second visit this month and I will always select this lodging as my preference when in the Birmingham area in the future as well!!!

    4
    « clean, safe, good value »

    I picked this hotel based on the good reviews on this site, and I agree with them. I have no complaints about any aspect of my stay, and I wouldn't hesitate to stay here again if I'm ever in the area.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Ryan A, Thank you so much for taking the time to review us on Tripadvisor! We are happy to hear that you enjoyed your stay. We are pleased to know that you consider us a good value. We are an all-suite hotel offering clean, spacious suites for our guests to relax and unwind. We look forward to seeing you again in the future! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Great deal in Birmingham »

    This BW+ was an excellent value. It was clean and new throughout, while the staff (including the manager) was attentive and efficient. The room was nice, tho the TV lacked an HDMI port (that's the trouble with being among the earliest to offer large screen TV!). The bed was incredibly comfortable and the pillows deserved a special shout-out. Our only lament was that the eggs and sausage gravy served at the otherwise really nice breakfast were tasteless. Would definitely recommend and stay there again.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Jeffrey P, Thank you so much for choosing to stay with us! We are happy to hear that you found our hotel to be a great deal! We appreciate your kind compliments regarding our staff and hotel. Thank you for letting us know about your HDMI port on your TV as well as the eggs and gravy at breakfast. We appreciate you recommending us to the Tripadvisor community. Thank you again for choosing to stay with us! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Return Visit as Excellent as the First! »

    We stayed here on our way to Destin, Florida! We were promptly greeted at check-in by Mr Naik-the hotel manager who seems to be everywhere at any hour checking on his guests! Ultra clean and comfortable, very nice breakfast, and lovely indoor pool! I wish all chain hotels were run, maintained, and as welcoming as this Best Western! Everyone who works here has a smile! Once again, we will return!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    896williammm, Thank you for choosing to stay with us again! We are happy to hear that you had a pleasant check-in experience. We are pleased to know that you enjoyed our indoor heated pool. Thank you so much for your kind compliments regarding our hotel and staff! We truly appreciate your feedback. Thank you again for choosing to stay with us again! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Great stop on the way to Orlando! »

    We were driving to Orlando from MO, and Birmingham was our stop. we had looked at a few room sat other hotels and this Best Western had a suite that was perfect for our family! The room was great, and the breakfast included the next day was out of this world!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    L307YZmargarets, Thank you so much for choosing to stay with us! We are happy to hear that you enjoyed our full, hot buffet breakfast! We serve breakfast daily from 6am to 9am. We hope that you will stay with us again the next time you are traveling through Birmingham! Thank you so much for taking the time to let us know about your experience! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Great Staff »

    When we got to this hotel, the front desk staff immediately made us feel welcome and appreciated. Warm, melt in your mouth chocolate cookies, coffee and/or bottled water was offered even before we got our room keys. After the official check in we went up to our room. What a delight!! A living room and a separate bedroom!! The air conditioner was in the bedroom which made for a delightful cooler sleep and a comfortable living area. The full hot breakfast buffet was a delight too - eggs, sausage, bacon, GRITS, biscuits, gravy, cereals, muffins, oatmeal, bagels, Danishes, coffee, juice and more. You most definitely get your monies worth at this BW!!!!

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Teri M, Thank you so much for choosing to stay with us! We appreciate you taking the time to let us know about your stay! Thank you so much for your kind compliments regarding our staff! We are very happy to hear that you enjoyed your fresh baked chocolate chip cookies. Our bar attendants bakes cookies every Monday through Thursday for our Manager's Reception which is hosted from 5pm to 7pm. We are glad to know that you enjoyed our breakfast buffet as well! We hope that you will visit us again in the future! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « A great place to stay for weary travelers. »

    We really were impressed with the hotel and the breakfast with the scrambled eggs was great. The room was very clean. We were also impressed with the cleanliness of the lobby and breakfast area. It was so refreshing after a long day of traveling to stay in such a pleasant place.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Donna S, Thank you for choosing to stay with us! We are happy to hear that you were impressed with our hotel! We are glad to know that you enjoyed our full, hot breakfast buffet. Thank you so much for your kind compliments regarding our hotel! We hope that you will stay with us again the next time you are in Birmingham! Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « Awesome Stay »

    The Appearance, Staff, Location and comfort of this hotel are rivaled by none, the rooms are spacious, comfortable and quiet, the heated pool and very pleasantly surprising bar and happy hour are an added elegant amenity

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Kerry G, Thank you so much for choosing to stay with us! We are pleased to know that you had an awesome stay! Thank you for your kind compliments regarding our staff and hotel! We are happy to hear that you enjoyed our Manager's Reception. We serve complimentary drinks and appetizers Monday through Thursday from 5pm to 7pm. It is a great opportunity for guests to mingle and unwind after a long day! We hope that you will visit us again in the future! Thank you again for taking the time to let us know about your stay! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

  • 5
    « Fantastic place! Clean, comfortable beds »

    Stayed here for 2 nights visiting family in the area. Room was large with fridge and microwave. Shower was strong and hot. Have a full hot breakfast in the mornings. Used the pool area-super clean and pretty-warm water and plenty of towels. Big flat screen in our room which could be seen from bed or couch-we had the king suite. There were extra blankets and pillows-great touch. Would recommend for a stay.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Awaywegoto, Thank you for choosing to stay with us! We are glad to hear that you enjoyed your suite. We are happy to know that you swam in our indoor heated pool. Our pool is open year round. We serve a full, hot buffet breakfast every morning. Thank you for recommending us to the Tripadvisor community. We look forward to seeing you again on your next visit to Birmingham! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

    5
    « nice hotel »

    Stayed on 9/25/15 very clean room nice staff well lit parking lot. Room # was 400 nice size room plenty of hot water great pressure in the shower. Everything was clean cant say anything bad about our stay.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Robert K, Thank you for taking the time to let us know about your stay! We appreciate your kind compliments regarding our staff and hotel! We are pleased to know that you enjoyed your suite. We hope that you will visit us again in the future! Thank you again for letting us know about your stay! Jocelyn and the BEST WESTERN PLUS STAFF

    3
    « good stay »

    Friendly staff makes up for dis-jointed décor (traveling for 2 1/2 weeks, so seen a lot of hotels) and small breakfast area. Pool area needs a bathroom and or changing area. Only 1 person manning the breakfast area and some items not replenished promptly (she tried her best). Only stayed 1 night.

    « bwcarlton, Director of Sales at BEST WESTERN PLUS Carlton Suites, responded to this review »
    Christine R, Thank you so much for choosing to stay with us! We appreciate you taking the time to let us know about your experience. Thank you for your kind compliments regarding our staff. Thank you for your suggestion regarding the changing room in the indoor pool. We hope that you will visit us again in the future so that we may have another opportunity to provide with superior customer care. Thank you again for your review! Jocelyn and the ENTIRE BEST WESTERN PLUS STAFF

 

Venir à l'hôtel ...

Toutes les directions


Depuis : le sud. Direction nord sur l'I-65. Prenez la sortie 255 (Lakeshore Drive). Au feu, tournez à gauche sur Lakeshore Drive. Allez jusqu'au second feu et tournez à droite sur Wildwood Parkway. Allez jusqu'au prochain feu et tournez à droite sur State Farm Parkway. Le Best Western Plus Carlton Suites est le quatrième bâtiment sur la gauche, en face d'Arby's et des fruits de mer Landry's !


Depuis : le nord. Direction sud sur l'I-65. Prenez la sortie 255 (Lakeshore Drive). Au feu, tournez à droite sur Lakeshore Drive. Allez jusqu'au prochain feu et tournez à droite sur Wildwood Parkway. Allez jusqu'au prochain feu et tournez à droite sur State Farm Parkway. Le Best Western Plus Carlton Su...

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