Best Western Plus Medical Center Hotel | Hôtel Amarillo | Best Western

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Best Western Plus Medical Center Hotel, Amarillo

7410 W Amarillo Boulevard, 79106-7836, Amarillo, United States - Voir sur une carte
Best Western Plus Medical Center Hotel - Vue extérieure Best Western Plus Medical Center Hotel est idéalement situé dans le centre de Amarillo. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Nous vous invitons à profiter d'un séjour luxueux au Best Western Plus Medical Center Hotel, à quelques minutes à pied du quartier des hôpitaux. Nous sommes idéalement situés à proximité de plusieurs hôpitaux, dont le Baptist St. Anthony's Health Care System, le Northwest Texas Healthcare System et le Texas Tech Allied Health. L’hôtel est également proche de la galerie marchande de Westgate, du Cadillac Ranch, du musée des sciences Don Harrington Discovery Center, du parc national du canyon de Palo Duro et du parc d'attractions Wonderland Park. Notre hôtel est situé à quelques minutes des principales sociétés de la région, telles que Tyson® Foods, Bell Helicopter Textron, Pantex, Owen’s Corning et Grifols. Nous sommes proches de certains des meilleurs restaurants d'Amarillo, dont Joe Taco, Saltgrass® Steak House, Kabuki Romanza Japanese Steakhouse, Furr's Fresh Buffet® et The Plaza. Nous offrons des installations de loisirs, dont une piscine intérieure chauffée, un centre de fitness et un accès à Internet sans fil. L’accès à Internet haut débit via la fibre optique vous permet de profiter d'une connexion efficace, que ce soit pour travailler ou pour vos loisirs. Nous disposons également d'un centre d'affaires et de salles de réunion. Notre hôtel offre des chambres reposantes aménagées dans un style moderne et élégant. Elles sont toutes équipées, entre autres, d'un four à micro-ondes, d’un réfrigérateur, d’un accès à Internet sans fil/câblé et d’une télévision haute définition 109 cm. Pour vous détendre et vivre une expérience texane authentique, venez séjourner au Best Western Plus Medical Center Hotel.

Best Western Plus

Medical Center Hotel

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
 
Travelers_Choice 2020
 
Basé sur l'avis de 162 voyageurs
Note attribuée
Excellent
113
Très bon
20
Moyen
13
Médiocre
5
Horrible
11
CONSULTEZ LES AVIS POUR
En couple En couple
32
En famille En famille
38
Escapade entre amis Escapade entre amis
1
Professionnel Professionnel
24
Voyage solo Voyage solo
8
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Clean and convenient "

5
RayVuoleMangiare, Prescott, Arizona 15/09/2021

Nice clean room. Friendly staff. Quiet. Great complimentary breakfast. Lots of variety, choose from eggs to cold cereal. It was right off the 40 so convenient for our road trip. Bathtub was very slippery, no grippy mat. Walking distance to Joe Taco restaurant.

"Great Stay"

5
User 15/09/2021

We stayed for 3 nights in a King Suite. Room was very clean and comfortable. All staff were friendly and kind. The amenities were very good, while Covid protocol was being followed. I highly recommend this Best Western for anyone staying in the Armadillo area.

"New property, friendly staff, great breakfast"

5
Jennifer E, Baltimore, Maryland, United States 30/08/2021

I stay at BW Plus properties for work pretty often, but my family had never stayed in one until we stopped at this location on a family road trip. They all loved the clean, modern finishes, pool and hot breakfast buffet. This property was a great value too!

"our third time here"

5
Mike M, Escondido, California 23/08/2021

great stay again, nice rooms and beds, could you please chip in and buy the check out girl a personality, was turned off by her cold attitude, but everyone else was great, off the freeway, and hard to get into if your first time

"Perfect place to stay in Amarillo"

5
User 20/08/2021

Stayed here one night travel in thou to the west coast. I found the hotel to be spotlessly clean. The staff was friendly and efficient. 2 people were ahead of me at check in and my wait was minimal. And the decor is up to date and modern. Simply a great place to stay.

"This Plus hotel is 2 years new and everything works!!"

5
Gerald R, Pflugerville, Texas 18/08/2021

Great stay and would recommend this hotel. Breakfast was great too. Everything was clean, staff were pleasant and rooms were very large to fulfil every traveler. Hotel is 2 years old and everything worked as expected. Beds were very comfortable and tv choices were plenty.

"Kept changing the cost of room"

1
User 10/08/2021

I was charged $673..72 for three nights. Aproximately, $224.57, plus a booking service by phone call $14.99. I was not informed that there is a booking fee and they did not honor the price I found on line for $120.00 per night. Question: Why put discounts on line, if your not going to honor them. I asked for the copy of my cost & bill for each night. The person at the desk stated she could not give me a copy & I should receive it by email. All the email stated was zero balance. Saturday we came back from a funeral and the room was not cleaned. We were tired and just asked for clean towels.

"Beautiful new hotel"

4
Saldors, Yuba City, California 03/08/2021

We had a wonderful one night stay during a road trip. We chose this hotel as it is a newer property and is in a safe and convenient location on the west side of town. The hotel and rooms were tastefully done and immaculate. I appreciate the carpeted and clean stairs as I much prefer taking the stairs over the elevator. My only complaint would be the poor sound proofing and slamming doors.

"A really nice hotel!"

5
Datchu86, Dallas, Texas 03/08/2021

This hotel looks really nice and upscale. The rooms were very clean, and smells really nice. Feels like a Vegas hotel. Decorations and amenities were great. Would recommend this place to anyone in the area.

"Do NOT stay here if you are getting treatment at medical center"

1
JibbooJ, Denver, Colorado 29/07/2021

You would think that a hotel associated with a cancer medical facility would have some compassion for the guests. That is not the case. It's extremely unsafe to stay here if you are immunocompromised and have cancer. The staff also clearly has no respect for your safety and the outcome of your treatment. Avoid this place at all costs.

"Clean and comfy"

5
User 26/07/2021

Front desk staff were delightful. Family friendly. Dog friendly. Super clean and new appearance to everything. Well maintained. Room was spacious and well accommodated with fridge, microwave and coffee pot.

"Disappointing"

3
cgiby, Fort Worth, Texas 19/07/2021

Not worth the cost to stay at this hotel. Breakfast is poor, check in is slow. They have minimal staff on hand. Plus should mean something besides being able to charge more. The only thing this hotel has going for it is that it is a newer property.

"First Moving Truck"

5
User 18/07/2021

It is the most eloquently decorated Best Western motel we had ever visited. Our room has provided us a C-shaped reading table for the single couch, which is of great value. The comfortable bed and quiet room blessed us with much needed rest.

"Excellent place to stay"

5
babcock70, Burleson, Texas 15/07/2021

Overall the staff and the cleanliness the this hotel lobby rooms etc were exceptional the staff were very intuitive to all my needs the beds were very comfortable quite slept so good will definitely rate this experience very high would defiantly stay here again and would very much recommend

"Brand new hotel, well located, great facilities and the WORST breakfast conditions I even saw"

3
User 13/07/2021

If you don't care about breakfast, that's the best place for you to stay. Brand new hotel, very clean, the location is great and the facilities are a must. The breakfast however is nothing but a joke. The room didn't have any tables or chairs at all, the orange juice machine was spilling nothing but dirty water and no one from the staff was available to help the guest or fix these issues.

Eli Gonzalez, General Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review outr property.

"A Lot of Noise"

2
User 12/07/2021

We could hear footsteps in the room above us, doors closing in the hallway, and the person in the room next to ours as they blew their nose (and it sounded like it was in our room). Could not get any rest, which is all we wanted. This hotel appears to be very new so it was extremely disappointing.

Eli Gonzalez, General Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property.

"BW+ Medical Center - Amarillo"

5
User 07/07/2021

In the process of moving out of state from California & stopped in Amarillo, TX. This hotel was beautiful inside & out. The staff was very polite & helpful. I would definitely recommend this hotel for value as well as location.

"Not a motorcycle friendly hotel."

1
Kenneth M, Shreveport, Louisiana 04/07/2021

I stayed here for 2 nights. The first night we went into the pool. It was extremely cloudy and murky water. It does not appear as if it has been inspected and or cleaned in some time. The entrance to the lobby had a trash can piled over with garbage, and garbage sitting on the floor next too it. The front desk clerk, aside from having a very dirty shirt on, was not friendly. I needed to do a load of laundry, to which they did not have change to supply to guests who needed to do laundry at their facility, which is an amenity that they offer. If you are a member of HOG, I would strongly advise not staying here, they are not motorcycle friendly at all. I would just avoid this hotel at all costs, it is not worth the money at all.

Elijah Gonzalez, General Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property,

"Brand new"

5
davews6, Meriden, Connecticut 04/07/2021

Wow, this place was beautiful. Even had "new car" smell. The rooms were immaculate. Very nice polite staff. Front desk clerk was wonderful. 2 tv's in our room. good value. Great continental breakfast. Can pick your items but not eat there because of Covid which was fine. Good protocol for cleanliness. Super quiet. Bathroom very clean and modern. Great value. Believe there was a pool but we got there late. Can't say enough about this place. New and super clean.

"Super Comfy beds and overall stay"

5
valeriec2240, San Antonio, Texas 02/07/2021

Stayed here as we were passing through to Colorado. Easy to get to and seemed like a safe area with lots of shopping and restaurants nearby. Friendly staff, very clean rooms and seemed like a new hotel. We had plenty of towels and the room exceeded our expectations. They have a grab and go breakfast consisting of make your own pancakes, Jimmy Dean breakfast sandwiches, cereal, juice, coffee and yogurt. Would stay again.

"Great place to stay in Amarillo"

4
User 28/06/2021

Beautiful hotel great amenities. Rooms very clean and comfortable. 97% of our overnight stay was amazing however I found out early morning why signs asking people to be considerate of other guests. 730 am is not the time to be having loud conversations in the hallway and slamming doors multiple times

"Comfortable"

4
kylieandbrian, Pearland, Texas 18/06/2021

We experienced good, quick service checking in. The room was spacious, clean, quiet and the beds were very comfortable. The eating space was closed, but there were a number of options that we took to our room to eat. All in all a very comfortable and affordable experience for a quick night's sleep on the road.

"Beautiful hotel"

4
561laurim, Allen, Texas 18/06/2021

We stayed here for 4 nights. Sign on the front door says masks are required, but not even the lady at the front desk was wearing a mask, let alone the guests and most of the other employees I saw. Breakfast was COVID fare: yogurt, fruit cups, cereal, oatmeal, breakfast burritos, pancakes, and Jimmy Dean biscuit /croissant breakfast sandwiches. Our room was very clean, pillows were comfy, bed was a little too hard for my taste. The pool was cold, workout room was very nice. Wifi was very good. The only thing that I could really say that was bad was the water pressure in the shower. It barely got the soap and shampoo off, even when my husband moved the dial so that just the center sprayed (we were on the first floor). Overall, I would definitely recommend staying here.

"Quiet location, super clean. Great value"

5
teacup610, Frisco, Texas 17/06/2021

Quiet, convenient location near a local medical complex. We stayed overnight after a long day of driving. The hotel looks great and our room was spacious and clean. COVID protocols were followed by all staff. Breakfast was a limited affair due to COVID but try the touch less pancake maker! They also had other individually wrapped hot options. Try Joe Taco a block or two away, great tacos.

"One of the Best"

5
DogTraveler72, Longmont, Colorado 02/06/2021

I've stayed at many Best Westerns and this hotel is top notch. Traveled back across the country with my girlfriend and two dogs after a death in the family and the friendly and helpful staff made this stop a very needed relief. The hotel is extremely clean and quite beautiful. To be able to find this hotel booking hours before our stay with generous rates and dog friendly was amazing. I will definitely stay again next time through Amarillo.

"Great hotel"

5
Lindie T, Elk Grove, California 27/05/2021

Very clean! Looked new! Easy access for large moving vans and trucks. Friendly staff. Good breakfast for the current times. My pet loved his first elevator ride! Would definitely stay here again! AWESOME BEDS!!

"They forgot to clean the rooms between Guest Stays!! There is No COVID19 protocol.."

1
User 23/05/2021

Flew into Amarillo on business. Checked into 1st room, cracker crumbs were on floor & old newspaper was in bedside table. Wished I had taken pic. Hotel' s Manager was at front desk and gave me another room key. Never mind an apology for unclean room. He said, his housekeepers had assured him the room was cleaned. The next room had a 1/2 bottle Corona in trash. I'm certain his housekeepers told him they cleaned that room too. Yuck..Unsanitary place during COVID19. Just say NO to that Petri dish!

"Tesla charger and pet friendly!"

5
SavvySh0pper, Los Lunas, New Mexico 21/05/2021

The only downside is if you arrive after 8 pm there is only a Waffle House open. Everything else is great: Beautifully renovated hotel, great staff, nice breakfast options, and quiet neighborhood during the weekend, easy access from the interstate.

"What a great nights rest"

5
rwaw, Dallas, Texas 11/05/2021

Stopped here on way home from Colorado and what a pleasant stay. The hotel is very clean and quiet, rooms new and very comfortable. My family all raved at how well they slept and how nice this hotel is.

"Excellent, new BWP"

5
sivv_00, Denver, Colorado 03/05/2021

+ This BWP (May 2021) is new or newly renovated- new floors, carpets, room decor. The hallways smelled fresh + Neat, and cozy room. Bed was good as well. + Good, well structured breakfast for no-contact or minimal contact + New, fast elevators + Convenient location, parking + Big functional lobby with good decor +- The room was very clean. Some nooks could do with a bit more more attention

"Beautiful New Hotel"

5
User 09/04/2021

This place has everything! Beautiful decor, big spacious rooms, pet friendly, nice variety of snacks and drinks to purchase located in the lobby near the front desk. Room was clean and the bed was so comfortable. Location was quiet and the room was dark when the lights were off and the curtains closed. Staff was friendly and accommodating! (Just don't order from the OrderInn menu in the room. This is an off-site venue not associated with Best Westerb. The food is previously frozen, over priced garbage!)

"A Pleasant Stay"

4
User 09/04/2021

We stayed one night here with our dog. Hotel is newer and has two luggage carts and two elevators.Our room faced the well-lit parking lot. The room was clean, quiet and comfortable with no issues whatsoever. The comp breakfast consisted of self serve breakfast tacos, yogurt, pancakes, coffee/tea and other items. All in all a pleasant stay after a long day on the road.

"Rude desk clerk and next to the fire department"

3
User 03/04/2021

The desk clerk on arrival was rude and not helpful when we asked about parking our truck and trailer that we were pulling. He told us in a snippy tone that "if we couldn't find a place to park it in the lot to go park it on the street" Also this hotel is next to a fire department that had fire trucks going out with sirens going through out the night. We are not use to that noise so we will not be staying there again. It did have nice rooms and a good choice for breakfast!

"Back ache and the security is awful"

4
D6619LIstephaniew, Columbus, Wisconsin 27/03/2021

This seems to be a newer BW, but the security outside seems to be a bit lacking. The lighting in the parking lot was lacking so we were a bit concerned about our vehicle. The hotel itself was fine, except the bed. It was so uncomfortable and we both woke up with back aches. The bed was super lumpy and the pillows were tiny. The place was either just remodeled or the building is new so everything looked clean, but with no breakfast that was the norm for BW other than basically granola bars, we weren't super excited. The price based on the others we went to that same week on our road trip was a bit outrageous and seemed to be taking advantageous of the people that need to stay at the nearby medical center.

"Male front desk staff accused me of lying"

1
Avren B, Amarillo, Texas 23/03/2021

Argued with my husband who brought his daughter to swim and was extremely rude and hateful didn't refund deposit or money for early check out. Accused me of sneaking in a pet and argued and cussed at me and my guests

"Great even during COVID"

5
User 12/03/2021

The hotel was clean and in good working order. The room was missing the additional sheets for the pull out sofa, but I called front desk and she had them ready for me ASAP. Breakfast was surprising. Due to COVID, everything was j do usually packaged but variety was not lacking. There were individually wrapped Jimmy Dean sandwiches, breakfast tacos, yogurts, juices, milks, cereals, and fruit cups. There was also hot coffee and a touch less pancake maker! I had stayed at the Homewood Suites by Hilton down the road just a week earlier and my stay at Best Western was much more enjoyable. I would stay here again!

"Cross Country Stopover"

5
K8265NYroberth, San Jose, California 10/03/2021

Our stay at the Best Western Plus Medical Center was a stop-over on a cross country trip. Having stayed at this property before we were not disappointed. The room was clean and bed comfortable. The staff was friendly and helpful. I would definitely recommend this motel to others.

"Way better than expected."

5
User 01/03/2021

I called the is place to make a reservation. The front desk Miss Korin K helped get it made and answered my questions and was very informative !! I know this place is very nice and clean and very well kept . When i arrived to check in Korin helped get me to my room and wjth the help of her manager Eli i was able to park my truck and see it from my room. No one has ever made me feel more at home than this place!! Next time this will always be my choice of a hotel.!!

"Best Western PLUS "TOPS""

5
mikermcclure5636h, Tucson, Arizona 25/02/2021

A really great experience. Entire hotel - excellent condition. Staff knowledgeable, very helpful and made you feel truly welcome. Location was good for on / off ability to I-40 W. Would recommend this hotel for anyone going to Amarillo.

"Amarillo texas, medical trip"

5
User 16/02/2021

Really enjoyed and felt very comfortable. Close to Northwest and Baptist st anthony hospitals. Also close to many fast food and restaurants. For it being covid, they had excellent breakfast. Hot egg, sausage biscuits and sausage, bacon or cheese hot burritos. Had a good

"AirForce Depart"

5
User 13/01/2021

I booked this room to spend the night close to my daughter as she was leaving to bootcamp the next morning. The hotel was very clean, had everything you need. The plus for me was the gray blankets. I forgot my fuzzy warm blanket and when I saw the gray blanket I was content. Thank you for the hard work especially during this pandemic. Kudos to all the staff.

"Cleanest hotel we have ever stayed in."

5
melindasharp, Concord, Arkansas 14/12/2020

This hotel was by far, the cleanest hotel we have ever stayed in. Easy check in, very comfortable beds, spotless bathroom, no room smell, the heat/air unit was not loud. They even had a hot breakfast burrito to go, hot coffee, packaged cinnamon rolls!

"nice reception"

5
johnnyrcross, Sulphur Springs, Texas 08/12/2020

We checked in very late but were received with a smile and made to feel very special, room was large clean and well lighted. Hotel was very Covid prepared. They had a hot breakfast that was better than most none covid times. would stay here my next trip.

"Should have drove a little more! "

3
amyjos240, Russellville, Arkansas 30/11/2020

This hotel looked great from the road. I called and talked to such a friendly woman on the phone. Upon arrival she was busy, so an obviously aggravated man checked us in. He was for lack of a better term...a complete jerk. I was quoted 115 for the night on the phone. I paid over 208. I wish we would have just kept on driving. We could have stayed somewhere nicer with much better service for that price. He was put out by any questions I had. We woke up to snow the next morning and we were on our way home with a 7 hour drive ahead. So, we went down early for grab and go breakfast. The friendly woman was gone and the rude man was still there. Tried to be friendly by saying good morning...no response. Tried to set my room card on the counter to check out. He responded by literally snapping his fingers at me and saying "no, the card goes there" and pointed to a bowl. I get it that he may be stressed about covid19 procedures. However, you don't speak to guests like that. You negotiate friendliness to your guests upon arrival, when meeting them in halls, common areas, etc. He is clearly in the wrong line of work. The hospitality industry needs people that are kind, friendly, and pleasant. He really put a sour note on our stay.

"Brand new location! "

5
Fearless620729, United States 25/10/2020

This is a brand new clean location with great views! Fast pair of elevators and plenty of parking even for trailers! The TV is high on the wall so it can be easily viewed. There are USB ports for charging your phone. Huge chandeliers in the lobby very impressed and there is good management there.

"a few blocks from the freeway"

5
Mike M, Escondido, California 20/10/2020

and well worth it, still feels new and bright, very good reception, join rewards and take advantage of the discounts, I had stayed when new and it has been improved customer service since then, my place when in Amarillo

"Very disappointed with customer service"

1
User 14/10/2020

While traveling from one state to another my family and I had to stop for the night, we were treated extremely poorly at the counter when inquiring are 2 rooms for the night; were told that there was only one room available, yet the parking lot was not full and I personally watched as 3 other parties came in without reservations and were given rooms.

"Refund"

1
User 14/10/2020

The night front desk clerk charged me 61.00 $ to extend my stay 1 night....when I woke up I saw my card charged 115$ UNAUTHORIZED! I called down and Casey the front desk worker denied doing so then passed me off to Eli Gonzalez the manager who called the police because I wanted my money back....the police come they lie to them and say that I'm trespassing and I had to leave or be arrested and no refund was issued at all! This place is awful

"Ok for a one night stay passing through"

3
User 13/10/2020

Driving from Tennessee to California, and being a Rewards member, I stayed at this location for the night. This is a 2 year old property and is conveniently located off of Hwy 40. I arrived early and had high hopes for a great stay. Upon entering the lobby, I noted no one manning the check-in desk. And at around 5pm, being a peak time, you'd expect there to be someone as this is a multi-story property. I walked up to find a little sign saying "I've stepped away and will be back soon". I waited several minutes before finding someone who looked like they worked there and asked if anyone could check me in. Fortunately I used the pre-arrival check in and was in the system already. They gave me my room keys but said a manager would have to get back to me regarding applying the electronic gift cards I'd accumulated from prior stays to reduce my bill. The Manager never called. Later, I decided to try and contact the Manager and was met with a very frazzled voice on the other end of the phone. They stated they were the Manager but was in the middle of resolving a customer issue and would have to get back to me later. Later never happened. At check-out, I was met with the same no one home message board (around 8:30am). Again I tracked someone down and the individual didn't know how to apply the gift cards. He then found someone who could help. It was a very "clunky" long process that didn't feel like it should have been. On the positive side, the hotel is new and clean and near Hwy 40 so very convenient. The negative is the people/service side of operating the hotel is severely lacking. I'd stay again for a "just passing through" stay as this was, but not for more than a night or for any recreational or business stay.

"Colorado traveling"

5
interdev1957, Conroe, Texas 07/10/2020

Everything was superior at this hotel. Great value for the money. Went on 2 week trip in Colorado and always stayed at Best Western. Great value for the money Rooms were comfortable and the hotels were close to a variety of restaurants and activities.

"Wonderful place to stay at"

5
guerrasa1978, Houston, Texas 03/10/2020

New and wonderful place to stay if you r in Amarillo tx everything is new at this hotel so hurry to book You will not regret it even have a good breakfast to go even have 18 wheeler parking for truckers

"Very comfortable"

5
durwoodn, Stockton, California 29/09/2020

We had a pleasant evening here, driving as too the country. It is very clean, spacious, and quiet. The desk personnel are helpful and cheerful. The work-out room was better than most, and the prices good. Breakfast was a notch above as well.

"What a revelation!"

5
User 15/09/2020

As a former frequent business traveler, I am used to staying in really good high end hotels. Our stay in BW Plus Amarillo was a very pleasant revelation: very clean hotel, stylish decor, great staff, sparklingly clean room, nice area for pets, hot breakfast! Can you believe that? They have a hot breakfast during these times!

"Updated Review as of Aug 2020 - Great Selection"

4
Brian C, Flower Mound, Texas 09/08/2020

Updated review from June 2019 (from 3 to 4 stars). This BWPlus is fairly new, having been opened in late 2018/early 2019 I recall. Location is nondescript but very close to Medical Center and Interstate 40 (plenty of restaurants, motels, shopping...). Amarillo is very easy to get around all the city (I grew up here but have not lived here for 40+ years). Visit often. For the money, this hotel is excellent value. New, Large rooms, very contemporary design. Functionality (HVAC, bedding, toilet/shower)....all very good. Cleanliness is acceptable. The "grab and go" breakfast bag in this era of COVID sensitivity is excellent. Been to other BW properties and Marriotts from May 2020 to Aug 2020 and this breakfast is the best. Plenty of choices in the bag (fruit, granola bar, cereal, danish pastry) AND two selections of hot items (breakfast tacos or sandwiches...) plus select your own yogurt, sealed juices, milk and coffee. Pool was closed but understandable. This stay was for 5 days with two grandsons. Used as a base to explore many fun activities in/around Amarillo. Rates are very good hence great value. Parking plentiful and well lit. Why choose another?

"Great Choice"

5
Traveler3609, Oklahoma City, Oklahoma 08/08/2020

We really enjoyed the configuration of the hotel where all the rooms faced out to the parking lot. It allowed us to park in front of the hotel and we could easily check on our car out front. We would definitely stay st this hotel again.

"Excellent Value!"

5
User 22/07/2020

Found this hotel by accident and sure happy I did. Was at another motel where I was moved twice due to my dissatisfaction with that motels' cleanliness. So happy to have found this Best Western Plus just 2 blocks down from my meeting location and only $20 more in price. This hotel was safe, very clean, organized and staff attitude was so much better than the one I left! Very happy and would recommend!

"Well kept and clean"

5
shallowroots1, Reno, Nevada 20/07/2020

A nice hotel and convenient on/off I-40. Needs a 2nd front desk person on weekends as check in took way to long for 7-8 people and only one person at front desk. The room was nice and clean and sanitized. We enjoyed the grab and go breakfast offered.

"David's Trip"

5
davidbridges6247, Longview, Texas 20/07/2020

Most best western plus's are very good. Breakfast not as good as usual , I think because of Covid 19.. Items that are bagged up are simply not as good. Overall other than the limitations that was imposed on the dining area everything else was very good.

"Clean, Fresh Rooms and Amazing Breakfast Selection"

5
User 17/07/2020

If you want a clean room (especially during this pandemic) stay here! Location is great, but cleanliness always trumps location in my book. Breakfast won't disappoint. They offer a grab and go breakfast complete with hot breakfast items. Definitely a must stay if you're stopping in Amarillo!

"Best Stay ever"

5
chasmpines, Georgetown, Texas 12/07/2020

This is a new hotel build within the last year. It is wonderful and clean and comfortable place to to take a break after a long day on the road. This is a gem that is rarely found(lots have been redone but few are new. When checked in the clerk got us a free limo ride to the Big Texan Steakhouse. Breakfast was a grab and go with fruit, yogurt, danish, milk, juice, and coffee, and hot items (corn dogs and Jimmy Dean breakfast sandwiches. If you have made plans to stay somewhere else in Amarillo, Texas change your plans and stay at this most special new hotel.

"great place"

5
mrochaplumbing, Lubbock, Texas 09/07/2020

great experience and will stay every time in here.they really take pride on this property very quite place to stay.great value as well big rooms nice guest laundry real big bathrooms security cameras on parking lot.

"Great Night's Stay"

5
bvmoon, Plano, Texas 08/07/2020

This was our first time to stay at this hotel. We were in a King Suite. We found it clean and quiet. The king bed was very comfortable. The bathroom was spacious and the sofa bed was surprisingly comfortable.... Not quite to the king bed standard but better than normal. We will definitely stay here again if the need arises.

"Don't bring your dogs here!!!!!"

2
User 05/07/2020

The pet fee was astronomical!!! Never again! I will always call first. Also, the room was huge but virtually had no seating for even 2 people. We had one chair with a tiny end table type thing, no coffee table, and one computer chair. With Corona, we brought our food back and didn't have any way to sit together to eat it. I sat on the ottoman and my husband in the chair and we shared the TINY end table. There is no loveseat or sofa to sit on and watch TV if you wanted to. The room was big enough for a full living room set and it looked silly it was so empty.

"Nice place, wrong price"

4
jrreseigh, Idaho Falls, Idaho 29/06/2020

I booked through Trip Advisor. Knowing we would have an early morning departure we elected a lower cost room with no breakfast option. When it was time to select the room, it wasn't an option. $10 difference so not a big deal. I was charged $5 upon check-in in case we utilized amenties or damaged the room. This is to be refunded and remains to be seen. The room and hotel are clean and as good as anything for the price. Easy to access from Interstate.

"Excellent Hotel"

5
User 22/06/2020

We liked everything about this BW. Hotel appears to be new. Very clean, nice contemporary decor, large and comfortable rooms. Great lighting in the bathroom (finally a hotel that gets this!). Great price.

"GREAT PLACE!!"

5
Rain0227, Fort Lauderdale, Florida 30/04/2020

I use to be very hesitant about staying at a Best Western, but you guys have really stepped you game up... Your staff is very polite, place very clean, very stylish, prices hasn't been that bad either. Thumbs up Best Western!! KEEP THIS UP AND YOU WILL HAVE A CUSTOMER FOR LIFE!!!

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for your kind response we appreciate you taking the time to review us.

"Spacous Room"

5
CKT808, Honolulu, Hawaii 28/03/2020

We chose this hotel because it is located away from I-40 traffic noise. It was a quiet place to stay. The hotel is fairly new and everything is comfortable. The room and bathroom were spacious. The refrigerator was larger than usual. Everything was great.

"If you are on Hwy 40, plan to stay here"

5
Z6405BCstephanief, Mesa, Arizona 13/03/2020

We drove 14 hours to get to this specific BW. We stayed there last year and liked it. It is new, modern, clean, convenient and the staff is great. We went to Joe Taco, 2 blocks away, to eat before check in, then crashed at the hotel. The rooms are nicely appointed and decorated. The breakfast is a complete buffet with everything. It is worth planning your trip around this BW.

"Wonderful Hotel"

5
585vickih, Ellisville, Missouri 10/03/2020

We were so surprised and pleased to arrive at our modern, new, spacious Best Western hotel! We would highly recommend, a friendly greeting upon arrival and our room was spotless and smelled good. GREAT value for the price, we would HIGHLY recommend!

"helpful staff"

5
HappyTravelerCAD, Bancroft, Canada 08/03/2020

I accidentally booked our stay with reward points one night to early. The management was kind enough to reimburse my points which was very much appreciated. The facilities are nice and the staff is very helpful.

"Great Hotel"

4
BRCruiser, Canada 29/02/2020

Everything is new - the hotel is only a year old. Lovely rooms - beautiful decor. Breakfast wasn't anything special. The price was very reasonable for a new hotel. We only stayed one night but would definitely stay again.

"A great stay"

5
User 08/02/2020

Excellent stay one of the best BW I've stayed especially for value and perfect walking location for hospital and medical practices in area also for restaurants and convenience locations in area highly recommend

"my stay"

5
Q6768VNmarks, Odessa, Texas 31/01/2020

Motel was very nice looking and well taken care of! Staff was super friendly and helpful! Rooms were comfy! close to everything we needed-restaurants,stores,etc! Pool was supposed to be heated but wasnt more than room temperature, i told one of the staff and they raised the temperature! Awesome

"quiet place"

5
baytownfun, Baytown, Texas 25/01/2020

This is a wonderful place to stay for several reasons. It is very clean, close to the main businesses, and hospitals. My room was very quiet and very, very clean. The beds were so comfortable. Such nice people. The breakfast was good and the area was very clean. I have stayed in may motels the past year and this one is at the top pf the list in all areas.

"Quick Stay"

5
G1800EYmichellep, College Station, Texas 23/01/2020

Just a quick stay on the way back home after dropping our kid off at college. This hotel was clean & efficient & served our purpose well. Accomodating with a late check in & it was great to have a convenient breakfast before hitting the road. We would definitely book again! Thanks!

"Disappointed "

3
mlicon, Albuquerque, New Mexico, United States 20/01/2020

Average basic hotel. Towels were small and very rough. There was no where to hang hand towel. Pillows were small and mildly comfortable. Fridge ran loud and my husband finally just unplugged it. Hotel and room were very clean though and breakfast good with standard choices. One of the 3 staff member was not friendly. Other 2 were very nice. Not my first pick of places to stay in future.

"Nice, new facility"

5
Jayson J, Denton, Texas 13/01/2020

This hotel is new and very well appointed. Very comfortable at a reasonable price. The breakfast is top notch, the fitness center is good, and the pool is heated and very nice too. The rooms are clean and comfortable.

"A Very enjoyable stay"

5
DFJ53, Sarnia 11/01/2020

We were very impressed with this hotel as soon as we walked in the front door. It is very modern and airy. Staff was friendly and helpful. The guest room was extremely attractive and modern. The breakfast room was large and bright and breakfast was quite good. It was our first stay here and it will not be our last.

"Family"

5
Chiplovesjudy, Baja California, Mexico 10/01/2020

This was our last night in Texas and we were headed home. We had just stayed 7 nights in a BW in another small town... Which was also great! This hotel is new and shiny....Staff was friendly and helpful. Did not use any amenities, but the pool looked nice. Room was quiet and clean. The parking lot is well lit and hotel is in a safe neighborhood.Amarillo is my home town. So i will give them a thumbs up on home town friendliness.I miss that in my travels! Ps Breakfast was hot with many options. Did not see a breakfast attendant. Which i like too.

"Marvelous Hotel!!!"

5
User 09/01/2020

This hotel met every expectations that I could ever have asked for. Very clean,updated,nice staff,comfortable bed everything wonderful. It was in close range of good restaurants and the entrance to the hotel was beautiful! The rooms were very large! We enjoyed ourselves and my husband and I will be coming back to stay!

"Brand new hotel"

5
User 06/01/2020

A brand new and very clean hotel! Cheap price for the quality of stay. Free breakfast buffet and a heated indoor pool. Convenient location to everything in Amarillo. We would definitely stay here again.

BriannaScitern, Guest Relations Manager at Best Western Plus Medical Center, responded to this review
We are so glad that you enjoyed your stay with us! We can't wait to see you again. Safe travels!

"Clean and Inviting"

5
User 05/01/2020

This newer hotel is a great place to kick your heels up. We had been on the road so this was just the place we needed to unwind. The staff is friendly and the hotel is immaculately clean. Our room was well appointed with two TVs and a sitting area. The bathroom is huge with plenty of linens and nice toiletries. We slept in too late to take advantage of the free breakfast.

BriannaScitern, Guest Relations Manager at Best Western Plus Medical Center, responded to this review
We are so glad that you were able to get some rest during your travels! We are looking forward to your next stay with us. Safe travels!

"Beware Scam on Using BW Points for Stay"

3
JamuJoe, Durango, Colorado 03/01/2020

The hotel is nice enough, but having booked a room using 16,000 BW Reward points, the reception clerk wanted to charge me $34.50 for our one night stay. The reservation confirmation clearly stated $0.00 due, but the clerk insisted that they charge all BW points users this fee, a 'local policy'. I refused, and spent 45 minutes to resolve the issue with BW Customer Support. I see a scam at work here.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property. We thank you for your understanding of the Credit Card Authorization was not an attempt to charge your card in fraud but rather a common practice amongst hotel changes for incidentals. As you seen on your statement that there were no additional charges on your card and trust the authorization has since dropped off. Thank you once again and we look forward to welcome you on any future stays. Safe Travels.

"What you expect from BW"

5
spoewildcat, Wichita, Kansas 03/01/2020

Clean room, comfortable beds and a good breakfast. Just standard for the BW brand. We had to stay in Amarillo due to a medical issue while traveling. I looked for a BW because I wanted us to have a comfortable safe place and that's what we received.

"Great place, great price!"

5
User 03/01/2020

This was by far the nicest Best Western I've stayed in. The hotel was clean, beautiful, and very much worth the price. The breakfast was a typical complimentary breakfast, but the lady working made sure everything was full and fresh. The indoor pool was just what the kids wanted- and it didn't disappoint.

"Clean Clean Clean!!!"

1
User 03/01/2020

Wonderful hotel! Check in was a little long due to training. This hotel was the cleanest hotel I have ever been in. Zero complaints and we WILL stay here again and I highly recommend to anyone looking for accommodations in the Amarillo area!

"Great stop in Amarillo"

5
gerrybees, Phoenix, Arizona 02/01/2020

This was a very nice Best Western... only a year old (from what we understand) and in great shape it was a pleasure ot stay here. The staff was also very nice (i.e. great southern hospitality) and helpful and made our stay very enjoyable! The Bed was very comfortable and I slept very well that night. The walls were a bit thin though (we heard someone coughing in the evening but when we put our heater fan on permanently the noise level was certainly lessened!

"Nice hotel"

4
rjohng70, Colorado Springs, Colorado 30/12/2019

Nice clean hotel. The hotel rooms are in immaculate condition. Breakfast was really good too. It is a bit expensive, especially for Amarillo. But all the other hotels in the area (Holiday Inn Express) were the same price. I don't understand why the price are so high. I will give it four and a half stars out of five.

"New facility, very nice."

4
User 24/12/2019

This was our first stay at this best western. It was a good stay for me and my family. The facility was new and had a lot of new amenities. We would recommend this facility to other families and will visit again when in town.

"Colorado Trip 2019"

5
Jonathan B, Port Aransas, United States 04/12/2019

Best Western Plus Medical Center is a new property that was an excellent place to stop for the night, get a good night sleep and have an excellent breakfast before our 7 hour drive the next day! We will stay here again.

"Would likely stay again but needs improvements"

3
User 27/11/2019

The first room we were put in the air did not work, the fridge was off and sweating inside (I needed to use for breast milk) and our door wouldn't latch. We were moved to another room in which the fridge was also off. Night staff apologized and said they would have the manager contact us to see if they could make something right but no one ever reached out. Towels are very rough and walls are paper thin. Staff was nice and room was clean. Great location. Loved being able to get a crib free of charge; however, for safety reasons they need to supply crib sheets instead of flat sheets

"Nice stay"

4
M367PNkarenl, Gainesville, Texas 18/11/2019

The room was very spacious and comfortable with everything that we needed. it was a little awkward driving to it however being a little further away from the interstate makes it quieter for better sleeping. There is a Walmart and also a Denny's not far away that is needed when traveling. The staff was exceptional and answered all of our needs.

"Stayed 2 Nights Charged for 3"

1
garybX2567FR, Dallas, Texas 18/11/2019

We were charged for an extra stay. Tried straightening out with front desk by showing charges on bank account on my phone. Front desk denied those charges. Called bank and got trace, check, sequence and batch numbers. Supposedly the manager, Eli, that we talked to said those numbers mean nothing to him. Bottom line, Eli is an idiot and we got ripped off

MGR_ELI, General Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property. We have reviewed your account and you were only billed for the two nights that you stayed. If you would like to discuss this further please feel free to contact me at the hotel directly. Thank you.

"Great new hotel"

5
DonnaR299, California 14/11/2019

Very good full breakfast, very clean large room, the bed and pllows were comfortable. The internet was fast. My husand had trouble signing on with his computer, but there was a place to plug in to get internet by LAN.

"Nice hotel but hard to find"

4
SanFranciscoKaycey, San Francisco 09/11/2019

Of all the 3/4 story contemporary hotels I stayed in during my 31 day cross country trip, this was the nicest. However, although right on the side of the highway it is difficult to get to. The legal address doesn't come up on google maps. It took me 45 minutes and two phone calls to the front desk to get directions. Management needs to work with Google/ other web sites to get address programmed in or legally change its address or face an ongoing stream of frustrated travelers. Room was nice & breakfast had real omelets not those mysterious yellow scrambled egg product things...

"Everything we need so close by"

4
BostonHeart, Glenville, West Virginia 03/11/2019

Got in late after a long days travel on our cross country adventure.easy check-in and good clean room. And we had a great location and good selection for running a quick errand before getting back on schedule.

"Paradise in Amarillo"

5
User 29/10/2019

The Best stop on any trip taken. The Front desk crew were the Best for any of our needs. This is the BEST BW ever used on our travels. It is all advertised and more. I would drive out of my way to stay again.

"Ohio to Nevada & Back Home Again with Best Western"

4
709cheriv, Scottsdale, Arizona 28/10/2019

This is a new Best Western Plus. Lovely upscale hotel. Rooms were beautiful & beds comfortable. Staff was pleasant & offered me my snack or points option which the way we travel I took the points. We were disappointed that there was no coffee or water station in the lobby. That was a first for us.

"New hotel, great value"

5
Bruce G, San Jose, United States 28/10/2019

This is what you look for in a hotel. Since it is less than a year old everything is in good shape. Also, not very busy so that helped. What I needed, where I needed it and very comfortable. Don't know why you would stay anywhere else.

"Wonderful Hotel"

5
sherivest692, Williston, North Dakota 26/10/2019

Great hotel and staff. Rooms are very nice and was quiet. Breakfast was good. Would be nice to have country gravy and bacon though. Is close to all the shopping you can want and close to hospital. Will definitely stay again.

"New Gem"

5
Geo60, Southern California 20/10/2019

Surprise! This is a gorgeous, brand new hotel. Its beautiful decor is definitely upscale. Our room had a nice bit extra space and very comfortable furnishings. Lighting is bright and cheerful. Despite being near I-40, it was quiet with no noise from neighboring rooms either. In addition to a very good night's sleep, we found abundant restaurants and shops nearby. This is in the new end of town and has great access and parking.

"Funky hotel"

5
BarbaraS886, Colorado Springs, Colorado 13/10/2019

Very different setup and very brightly colored. Looks like they were not quite sure how to design the big space of the lobby. Should have given more room for check-in. Rooms are bright and clean with a nicely designed bathroom. Breakfast was okay but the employee did not keep it up. No cups for coffee or juice so you know it did not just happen. The cheese omelettes were burnt. Everything else seemed good.

BriannaScitern, Guest Relations Manager at Best Western Plus Medical Center, responded to this review
We are sorry that our complimentary breakfast was not up to your standards! We are very glad that you enjoyed your stay with us overall nonetheless! We hope to see you back again soon! Safe travels!

"Professional staff, clean rooms."

5
ChicRoadTripper, Houston, Texas 13/10/2019

With the heavily traveled I-40 right there, it is nice to find this a bit away from the noisy freeway. at the west end of Amarillo so you have the city behind you if you're traveling west, easy to leave in the morning. Large and clean breakfast area. Definitely one of the better properties off I-40.

BriannaScitern, Guest Relations Manager at Best Western Plus Medical Center, responded to this review
We are so glad that you enjoyed your stay with us at our new hotel! It is good to know that we were such a convenient location for you while you are traveling and that our breakfast served you well! We hope to see you back again soon!

"Not Ready for Prime Time"

3
Jeffrey T, Benson, United States 11/10/2019

A newer property complete with a "Now Open" banner hanging on an exterior wall,(although in operation for 8 months), at first glance offers certain expectations, but, in practice, falls short of Best Western Plus standards, in my experience. All the newness is great, the rooms clean, amenities in expected working order, but what lets this property down is the lack of attention to detail. The bathroom barn-door style door was poorly hung, did not slide easily and did not close fully. It was too heavy for an old geezer such as myself to move easily and required a hefty push. Unfortunately, since it serves as either a bathroom or closet door depending on its position, if someone exits the bathroom while someone is using the closet, risk of injury to one or the other exists. My wife, who was in the closet opening as I exited the bathroom hopped out of the way before being t-boned by the door, an incident that I'd never hear the end of had she not avoided the contact, I can assure you. Another observation: I realize its not a restaurant, but the basics of neatness of tables and food display area and restocking of items should not be overlooked. There was no one in attendance, so tables were messy from crumbs and spills of prior diners and the food area counters were the same. Items were not being restocked when depleted. Trash container had shmutz on its door that discouraged its use; simple wipe of a rag would've remedied that. In reality, this property rates a "lower than average" designation because it doesn't yet measure up to average Plus property standards based on my experience with the brand.

"Excellent hotel"

5
User 09/10/2019

Excellent hotel, very modern decor and all amenities are new.breakfast was amazing. staff very friendly helped us get warm milk for our fussy toddler. Room was nice and beds super comfy.checkin check out hassle free.

BriannaScitern, Guest Relations Manager at Best Western Plus Medical Center, responded to this review
Thank you or the feedback! We appreciate it! We are also so glad that you enjoyed your stay with us and that our team was so helpful! We hope to see you back again soon. Safe travels!

"Amarillo Best Western Plus Medical Center"

5
francoli2019, Lubbock, Texas 09/10/2019

Exceptional service and hospitality. Extremely clean and nicely located hotel. I had a great experience and will recommend this hotel to anyone traveling through Amarillo, Texas. Hotel staff were very professional and helpful.

BriannaScitern, Guest Relations Manager at Best Western Plus Medical Center, responded to this review
We and thrilled to know that you had a wonderful stay with us at our new hotel! Thank you in advance for the recommendations! We hope to see you back again soon! Thank you for the feedback!

"Great Place to Stay"

5
User 02/10/2019

The rooms, lobby and breakfast areas were very clean and the service was great. Breakfast was on time and a good selection of food was available. The rates are very good. The location is near all of the major medical facilities in Amarillo which made it perfect for my stay. I would definitely stay at this Best Western again.

GonalezEli, General Manager at Best Western Plus Medical Center, responded to this review
Thank you halliefish for your kind review, we are very glad that you found our hotel to be clean with great service. We take pride in providing exceptional customer service and a superior product to all of our guests. I am happy you enjoyed the free hot breakfast that we offer to all of our guests complimentary. Hope to see you again.

"A BAD DAY WITH THE STAFF"

2
User 01/10/2019

Making a reservation directly with the Best Western Medical Center in Amarillo, TX proved to be the wrong thing to do. The reservation agent would not accept my credit card and would not confirm that the number I had given was correct. I supplied a second card which satisfied the reservation. The next day upon arrival, it was discovered that the agent had entered the wrong check in date and that my reservation was cancelled as a “no-show”. Elijah, who I assume is the manager, presented a very brusque and domineering attitude. He would not accept that the mistake was on their agent's part and that as a onetime courtesy, he would refund the charge for not arriving the day before. He would not honor the quoted rate I had received as I am a rewards member and stated that I would have to pay the current prices. He refused to honor the more discounted price of the previous reservation. When I asked what his reasons were, he became obstinate and confrontational and told me I was, in fact, not welcome to stay there at all. I have never been thrown out of anywhere in my 60 years. There are many hotel options in this section of Amarillo. I suggest avoiding the Best Western as they are clearly not part of the Hospitality industry.

GonalezEli, General Manager at Best Western Plus Medical Center, responded to this review
I'm grateful for the opportunity to speak with you in person and provide a resolution for your no show reservation. We value our Best Western Rewards Members as they are amongst out most loyal guests therefore we offer a special discounted rate. I am sorry to your booking was made in error and we will be speaking to the agent who made your reservation for corrective action. If you have any other questions or would like to discuss this matter further please feel free to reach out to me directly. Sincerely Elijah.

"We are regular clients"

5
John W, Granbury, Texas 01/10/2019

Convenient location. Clean property. Easy access to restaurants, grocery stores, and service stations. Wifi service is first rate. The availability of entertainment is good.this is a property that my wife and myself avail ourselves on a regular basis.

GonalezEli, General Manager at Best Western Plus Medical Center, responded to this review
Thank you John, We are glad that you have found the perfect place for your home away from home. We strive to provide a clean and safe place for our guests and to know we have many regulars as yourselves brightens our day. We will look forward as always to your next visit. Travel Safe!

"Great stay in Amarillo"

5
Raymond F, Austin, TX, United States 28/09/2019

Wonderful hotel with comfortable beds and great shower. The hot breakfast was exceptional. I definitley will use this hotel when in the area. Friendly staff and plenty of well lighted parking. We felt very safe at this hotel.

"Great new hotel"

5
jad37, Carlsbad, CA 27/09/2019

It was great to stay in a new Best Western that offered all the new features. The room were spacious, the bed was real comfortable. The only room problem, I had to ask the desk for a hair dryer that suppose to be in the room. The breakfast room help was not available when there was not eggs to be served.

"Excellent value!"

5
ghuckabee2, Abilene, Texas 26/09/2019

Everything about this place impressed. We were treated with a very helpful and friendly staff member at the front desk. That set the tone for the rest of our stay. Nice room, great bed, very quiet evening. From the exterior through check out everything was done exceptionally well. Will stay here again.

"Long Day on Motorcycle"

5
podman780, Canonsburg, Pennsylvania 24/09/2019

Spent 620 miles on the bikes, was greeted with a smile from front desk, great check in, brand new hotel and it smells like it. Beautiful rooms, great breakfast. We were well rested for next days ride.

"WONDERFUL PLACE"

5
User 18/09/2019

We stayed there last Friday after a 5 week vacation, this was a great end to our vacation,the room was great,the staff were so helpful.I would tell all my friends an family to stay there, just beautiful

"Great New Property"

4
User 15/09/2019

The Best Western Plus is a nice newer hotel in the Medical Center area. I was impressed with the hotel overall, my room was spacious and comfortable, utilizing the space wisely. I heard nothing at night so sleep was great. Breakfast is included and is the usual suspects served in a large clean lounge. Staff was a pleasure to deal with. The only suggestion I have is that Best Western RECYCLE the mountain of paper and plastic waste being created.

"Best in Amarillo"

5
User 13/09/2019

Well kept, clean, Professional and convenient. Breakfast very good and hot/fresh Traffic at times can be disappointing to get to location But once found in an out is not complicated getting to main service roads

"Nice looking place with bad customer service"

2
Walter C, New Mexico 09/09/2019

I almost lost my life riding my motorcycle, When I arrived in Amarillo, I was badly shaken. My family asked me to stop by their home and stay the night. They know I was shaken. At which time I called Best Western to cancel. I was told I must cancel 24 hours before. I informed the Best Western of my situation and they were unconcern and uncaring. I eventually checked in. Upon check out, I went to get some ice to fill my cup. I asked the desk clerk where is the ice. He told me. After getting my ice. I was stepping off the elevator and the desk clerk handed me the bill just as I got off the elevator. Wow-what a way to treat a customer. Management needs to bring in a team to train the entire staff including management on effective customer service. This training is badly needed.

MGR_ELI, Manager at Best Western Plus Medical Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry that you had an incident during your ride in from your previous destination. Here at the Best Western Plus we offer express check out and were only following brand standard in having your invoice prepared for your departure. The front desk staff did have it prepared and met you at the front desk with your invoice as you were walking out. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Hotel for Location and Value in Amarillo"

5
User 06/09/2019

I drove into Amarillo at night, without a reservation, from Oklahoma City, midway through a cross-country roadtrip from Atlanta to Los Angeles. I checked out several MORE EXPENSIVE places along the I-40 access road (e.g. Drury Inn, Courtyard Marriott, Holiday Inn Express) and was not satisfied with the location or the environment. I found the Best Western Plus Medical Center a little further into town (best not so far that it would be inconvenient) and was so impressed by the appearance and cleanliness of the facility, the price point, and, most of all, the helpfulness and consideration of the staff. Even late in the evening, the staff was really patient and thoughtful with my inquiries and did their best to make sure I was comfortable. For anyone traveling along Route 66 or who finds themselves in Amarillo for any reason, I would DEFINITELY recommend staying here.

"Stayed here for 2 nites with family members, traveled 500 miles. Slept well ., Comfortable beds."

5
User 03/09/2019

This is in a great location. Right off I 40 and close to shopping, the hospitals. Safe neighborhood The staff was very friendly. Always smiling, very accomodating Great breakfast food choices, hot and cold foods. The dining area was clean, felt very welcoming.

"Bed Bugs"

1
User 02/09/2019

Decided to stop in Amarillo instead of driving straight to Oklahoma after 16 hours. Came into a newly renovated hotel beautifully decorated only to wake up after a 5 hour sleep and find BED BUGS crawling on both my children and my 6 month pregnant self.

"brand new hotel"

5
s3production, Whittier, California 28/08/2019

brand new hotel front desk staff reassigned room to ground floor to accomadate mobility issues nice room , quiet, no problems or issues highly recommend business center computers and printer worked nice breakfast bar

"Nice Hotel"

5
User 28/08/2019

The hotel was conveniently located and had very nice furnishings. The room was clean and nicely decorated. The breakfast was very good and offered a variety of selections. I would recommend this hotel for your next trip to Amarillo!

"Great hotel stay"

5
kathyRockwall, rockwall 26/08/2019

We really enjoyed our stay. It is a new property (less that a year old) and everything just sparkles. Very nice modern decor. Room and bed were very comfortable. The hot breakfast had lots of choices and was delicious.

"New Hotel"

5
User 18/08/2019

This hotel is a new build, finished 7 months ago. So, it is very clean, fresh and up to date. It still smells new. It is near many nice restaurants. Near I 40 for those who are passing through. There is currently a lot of construction on I 40 in Amarillo but this hotel is out of the construction area.

"need better maids"

3
karen s, Phoenix, Arizona 25/07/2019

hotel is new but both apparently maids need more training. one room had a bug in the bed and the other had hair on the toilet seat and on the pillow. I have been to many BW hotels and for a new one this needs better staffing. the front desk guy couldn't read the form we had

"Pleasantly surprised"

5
travelqueen750, Cape Cod, Massachusetts 20/07/2019

we had tried to go to different hotel but full. This one was recommended by another hotel chain. I am so glad they did. It is a new facility. Staff was pleasant and helpful. Not complaints at all to speak of.

"Very nice establishment"

4
Mike C, Enid 20/07/2019

I feel it was a little overpriced for a BW just to have a fancy outside and lobby for the basic room at any other BW. Was nice and comfortable just as expected from BW. It was just more of a convenience for the location I needed to be in.

"A great hotel"

5
vonnette m, Seoul, South Korea 20/07/2019

I stay at a lot of Best Westerns and this one is a cut above. It is the coolest, funkiest hotel with a great staff. The lobby is ecletic and fun. The desk clerk has tourist maps and can point out things to see and do. I will make sure to come back!

"New hotel "

5
capsfan_13, Frederick, Maryland 17/07/2019

Hotel opened 7 months ago & it's very nice. Room & common areas were clean. Room was very spacious. Plenty of parking. Front desk was very helpful with dining options. They referred us to Hoffbrau Steak & Grill House & it did not disappoint! For me, the only negative about this hotel is the linens. Sheets are not soft at all & same with washcloths and towels. In fact, the washcloth & towel is a little scratchy.

MGR_ELI, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property. We are glad that you found our rooms to be very spacious and enjoyed the soft sheets. We hope you will visit us again in the future. thank you and safe travels.

"Brand New Hotel"

5
User 13/07/2019

The property is new. The room is well decorated and comfortable. Around the hotel are good shopping areas and plenty of good restaurants. Everything we needed was within a mile of the hotel. My family liked the hotel and we would stay there again.

MGR_ELI, Manager at Best Western Plus Medical Center, responded to this review
Thank you for your kind review. We happy to hear you found the location of our property to be very good. We will look forward to your next stay.

"Great place for weary travelers"

5
User 09/07/2019

After driving 10+ hours through Texas, we stopped in Amarillo. We check 2 other hotels and the rate was too much for too little to offer. We saw the sign for the BW and knew immediately when we walked into the lobby this was the place. Brand new facility. Everything was beautiful. Great night sleep and good breakfast in the morning.

"Nice stop off on our way home!"

5
User 05/07/2019

We were driving from Louisiana to Las Vegas to get home. We found this place--brand new hotel. Nice place! It was convenient on & off 40. We got a room away from the road & it was nice & quiet. The bed was comfortable.

"Great hotel with friendly staff "

5
GrootGroot, Stillwater, Oklahoma 02/07/2019

Our other hotel overbooked and didn't tell us until almost midnight. We just drove up to see if by chance they had an opening. They had one cancel and it was the last room. The room was very clean and the hotel was very quiet for one that was sold out. The staff was super friendly and dependable.

"Brand new hotel"

1
Kingskid2015, Fayetteville, Arkansas 25/06/2019

Beautiful, new, clean and comfortable! Was impressed with the helpfulness and friendliness of the staff staff - check in and lady putting out breakfast! Location is very quiet and is in an area convenient to several sites.

"Help when all else failed"

5
User 25/06/2019

My wife and I drove to Amarillo for an event (on Sunday) not knowing there had been a big even going on over the weekend so most of the hotels were all sold out so when we arrived to our hotel an hour before check in time we were told it would be another 2 to 3 hours before we could check in because they had no rooms clean. My wife and I needed to change and get showed for our event so now what so we drove over to the best western were they got us a really nice room right away... everyone was so friendly and yes it cost a little more the the original place we were supposed to stay but to be honest it was worth it. We were only there for one day but the pool area and work out room were really nice and we over slept so we missed breakfast but over all our stay wa really great I'm happy we ended up stating there because now I know where I will be staying everytime I go to Amarillo.

"Welcome Surprise"

5
User 24/06/2019

After a long day of driving we were looking forward to a good night's sleep. I looked up hotels and found this BW Plus hotel and boy were we pleasantly surprised. In the past, I didn't think highly of Best Western, but, this is obviously a new direction. Everything about the place was fantastic. The exterior, the lighting in the parking lot, the lobby (WOW), the rooms, the bed and pillows were fantastic, huge bathroom. Honestly, couldn't ask for more. So many amenities. The breakfast looked fantastic too. We only stayed one night, but, will definitely look for BW Plus in the future.

"Fairly New Property as of June 2019"

3
Sebbyboy, Flower Mound, Texas 24/06/2019

Being about 6 months in age as of my visit, the motel still smells new. Very contemporary design. Positives: New HVAC works well (temp control) Large room and bathroom (yet toilet is out in open with sink, shower...if that bothers you) Great breakfast selections, quality, resupply... Parking very good - property is a bit set off remotely so security/ theft may be a concern Elevators so no carrying bags...up the stairs like old, sign out motels Frig and microwave in room Internet free, connection easy and reliable Rate better than an older BW (versus this BWPlus) in East Amarillo (BW Santa Fe) Negatives Noise - I was on second floor but found noise above me (third floor) from other guests to be an issue After a 450 mile road trip, I checked in and lugged numerous belongings to my room only to find the electronic keys did not open door (so I left some belongings and made a second visit to front desk downstairs - frustrating to say the least)

"Not the Best Western Plus of 8 years ago"

3
User 21/06/2019

Product naming is important. My stay at the former Best Western Plus in Jackson, WY (The Lodge at Jackson) 8 years ago was great. This is not in the same class as The Lodge at Jackson. I anticipated better service and amenities based on the name.

"Great hotel"

5
Roam07350448092, Louisville, Kentucky 18/06/2019

This is a new hotel. Beautiful inside on out. Room was very clean and spacious. Breakfast was very good. Had a good variety of food available and staff members were very friendly. Would highly recommend this hotel.

"Great hotel for the price"

4
alexandercarr210, San Antonio, Texas 15/06/2019

Hotel felt new even though it had been open for six months the price was extremely reasonable. Clean room, all the amenities worked like the iron didn't use the WiFi cause phone service worked really well. I would definitely recommend this hotel for a nights stay.

"New and Modern Hotel"

5
Stephanie F, Mesa, Arizona 10/06/2019

This hotel is conveniently located just a few blocks from the interstate. It is new and fresh--nicely decorated. The rooms are modern and offer all the amenities. There is a complete breakfast. Compared to a lot of hotels along the highway, this one stands out. Service is good, too!

"Happy traveler"

5
John W, Granbury, Texas 03/06/2019

We were extremely satisfied with all aspects of our visit to the BW+ in Amarillo. The recommendation for a dinner venue was excellent. Your breakfast exceeded our expectations. Perhaps the best BW breakfast we have experienced. All in all we were delighted. We have booked the BW+ in Amarillo In June for our return trip to Red River.

"Loved IT!!!"

5
DayTrip11999556847, Nashville, Tennessee 02/06/2019

This motel was beautiful. Breakfast was awesome. The beds were so comfortable. Ever since the stay I have been noticing all the other best westerns and will choose one again in the future. I recommend this place to everyone.

"Great Place"

5
User 30/05/2019

Hotel was very nice. The staff was very helpful someone at the the desk at all times. Breakfast was very good. Rooms were very spacious and clean. Hotel was very clean and brand new. My family and I only stayed for one night while passing through but would stay again if needed. We weren't disturbed by any outside noises which was nice.

"Brown stains"

2
User 22/05/2019

I stayed in the brand new Best Western in Amarillo last night (5/22/2019) and I'm sorry to say when I pulled back the sheets there was a brown stain on the bottom sheet and two of the pillows. I had a room with two beds and the stains on the pillows were from both beds. I had driven all day and was exhausted so I switched beds and pillows so that I would sleep in a clean(?) bed. I called down to the front desk and let the night auditor know and also let the front desk know in the morning and received very little in the way of a response. I took some pictures but can't seem to download them to this site, however I did show them to the woman at the front desk and I will keep them for reference. I wasn't offered another room or even clean sheets and I'm afraid I didn't get much sleep. The hotel is new and stylish but check the sheets if you stay there!

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property, We are sorry that you encountered this issue during your stay. We strive to deliver exceptional customer service and I feel as though we have failed you this time. I have spoken to our staff for corrective action and it is my hope you will give us another opportunity and stay with us on your next stay in Amarillo, TX.

"Great place at a good price"

5
dharper378, Forney, Texas 10/05/2019

I enjoyed my stay here. The facilities are nice, new and clean. The staff was friendly, courteous and helpful. The breakfast was decent. This is a new hotel, so very clean and fresh. The bed was comfy and I slept great!!

"Awesome night's sleep. Friendly staff. Great location. Great place to celebrate our 39th Anniversary!"

5
Tourist26348166955, Elkhart, Kansas 05/05/2019

Great location that was close to nearly everything an Anniversary trip would need. Friendly staff-awesome night's sleep. A very Clean and neat place to celebrate. Very comfortable and easy to call the room, home

" Very nice"

5
randyrA8210SY, Jonesboro, Arkansas 04/05/2019

We had originally tried to get in the other Best Western but it was sold out. This hotel was very nice and am glad we stayed here. The hotel is new and only 5 months old. This is the 8th Best Western we have stayed in over the past two months and this was the nicest room by far. It was very spacious, the bathroom was large and we really liked the walk-in shower. This is the first one that had a raised toilet which is definitely a plus. The breakfast was good and Paula at the front desk was fantastic! I would definitely recommend this hotel.

"Cross Country Road Trip"

4
qq57jj, beijing, China 27/04/2019

very new building, even had two Tesla home chargers on the property. Room, BF area, lobby were all excellent. The chargers were incorrectly installed where they only used a regular 110V circuit. It was charging at a rate so slow I'd had to wait more than 24 hours to reach full charge. I mentioned this upon checking out and while driving westward, we got a call from BW admin who told us the reception girl had reported my verbal complaint and he consulted an electrician and acknowledged BW's mistake in the installation, he told me they have ordered to rectify the issue right away to accommodate future guests who drive Teslas. We are impressed with this level of detail in BW's service quality.

"Awesome Hotel!"

5
drbrianking, San Francisco, California 26/04/2019

Best Western is not my first choice for a hotel chain, but these Best Western PLUS properties are a step above most hotels. Perhaps that is what the "Plus" stands for? This is my third BWP experience and the chain impresses me with their cool décor, spacious rooms, and terrific amenities. PLUS there is a great work out room. PLUS there is a heated, indoor pool PLUS this location is only 5 months old! It still has that "new hotel" smell!

"Very nice place to stay"

5
MNRetired2011, Torrance, California 21/04/2019

This is a newer hotel and it still has that new hotel feel. We need an ADA room and were very happy with the room. The room was clean and nice. It was completely ADA ready. We will definitely stay here again. The only thing I would recommend is staying in a room on the east side of the hotel. That way you do not have to worry about the afternoon sun heating up the room.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property. We are delighted that you found our accommodations to your liking. We hope that you will stay with us again when in Amarillo, TX.

"cool place, too bad I cannot say the same about the staff"

5
mike m, Escondido, California 20/03/2019

indifferent check in, I am Rewards member and had to remind her, and had requested a downstairs room that at 630 pm when I checked in wasn't ready yet, it took three times for my wife to get through to my room, checking out girl never thanked me or guest ahead of me,and was put off when I asked for a copy. the rooms are great, better than average breakfast and the place is funky cool, and off the freeway, please upgrade your staff, you and us deserve better

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our hotel. I am sorry that you did not get the recognition that you deserved being a rewards member. We do thank you for your patience while we prepared your room to perfection. We hope you will stay with us in the future again. Thank you.

"Best hotel of our southwestern trip!"

5
User 19/03/2019

This hotel is brand new & I really like the decor. We stayed on the 4th floor & the ceilings were super high. It was the largest room I've stayed in that I can remember. The shampoos, soap, & conditioner were good. They had no problem with us checking out at 12 rather than 11 am. We didn't hear anything from the hallway, such as doors slamming or people messing around. I think it was great!

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for your super awesome review! I am very pleased to hear you had a pleasant stay with us and did not encounter any slamming doors. Please stop in and see us again on your next trip to Amarillo.

"Excellent hotel"

5
carriegeorge62, Toronto, Canada 15/03/2019

Super clean, great breakfast, large room, comfortable bed, everything is great, highly recommended. Good location, helpful stuff. A lots restaurants in the area, Westgate mall is closed by. I will come back. Also great value.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for your review. We are glad that you enjoyed our clean and spacious rooms. Until next time travel safe!

"Loved it"

5
User 12/03/2019

We stayed because of the reviews. Thank you Trip Advisor. Location, cleanliness, decor, comfort-it was all great. The bathroom door is also the closet door. The first time I went in, I had to figure out how to get out. There is no handle on the bathroom door from the inside. Other than that, I loved the big bathroom and the way they do the towels. Also loved the comfortable chair in the bedroom. Can't wait to return to Amarillo and stay here again.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
We are pleased to hear that you enjoyed our hotel as the others who have reviewed us. Thank you for taking the time to share your review. We too are looking forward to your next visit.

"Great New Hotel"

5
User 15/02/2019

Virtually brand new hotel so of course it is in great shape and very clean. But, additionally it has great services, such as guest laundry, fitness center, business center, etc. Most importantly the staff is top notch, very kind and helpful. Breakfast is the usual fare, but it is prepared well and is a great start to the day. They even have Texas shaped waffles.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Yes we are a new property. The hotel was completed in Dec. 2018. The Texas waffles are a favorite amongst most travelers. Safe Travels

"Cyndi B"

5
Connector48034093815, Perryton, Texas 15/02/2019

A great place to stay. Very clean & helpful staff. Good breakfast. Rooms were very comfortable. Had a Dr. appointment for a back procedure & they allowed us late check out so my husband cod rest afterwards. Highly recommended this to anyone tracing through Amarillo Tx.

"Wonderful"

5
baytownfun, Baytown, Texas 14/02/2019

This Best Western Plus was clean. close to the hospital and shopping areas. Very quiet and was very clean and pleasant. I will stay again. The breakfast had a variety of foods, hot and cold. The bathroom was spotless.

"Nice New Hotel"

4
ktenhet, Visalia, California 09/02/2019

Plus: Everything smells new including the carpet. Easy on/off freeway. Typical free breakfast, waffles, bagels, cereal etc, and it works for us with no complaints. The decor is eco/modern with a huge eating area. Cons: Not within walking distance to any food. The shampoo,conditioner and even the soaps smell like “lemon scent old english” furniture polish. It's labeled Citrus. We have learned in our travels to ask for the room that is quiet. The gentleman behind the counter said he would definitely get us a quiet room. This shouldn't have been a problem being the hotel was far from full. We settled in and a few hours later a family with kids was put right next to us. Running up and down the hallway etc. The walls seem to be very thin because we could even hear the neighbors cell phone vibrating on and off all night. Also just a small note: we are BW Diamond members and this is the first time we were not offered a little goodie bag. Not a big deal to us, but management may want to check into it :) Overall the stay was good except the noise We would stay here again

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our Hotel. We are glad you enjoyed the free complimentary breakfast and we will definitely take under considerations your comments for improvement. I also would like to apologize for you not getting the elite recognition you deserved. Thank you once again.

"Needs work"

3
shnpan, Birmingham, Alabama 21/01/2019

This is a newly built Best Western. It has a beautiful lobby with extravagant features but they should have focused more on the rooms and personnel. There is very little around this hotel so you have to search for somewhere to eat. Check in was smooth. The room was a decent size but needed to be checked for problems. There were only 2 hangers in the closet, which had a "barn door" that rolled over to close off the bathroom (not completely and there was no lock on the door). They had the usual hang tag about being "green" and reusing towels but there were no towel racks. There was no information book about the area, no television guide, nor tissues. The television was attached to the wall and could not be angled for viewing from the desk. The clock on the side table was not working and the sheets were rough. It took almost 5 minutes to check out as the clerk was away from the desk. When she returned to the lobby, I had to flag her down as she did not look at the desk to see if she was needed. There was also no ramp at the side door so you could roll suitcases or luggage dollies to your car for loading and unloading. For a new hotel, they need to recheck this one.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for taking the time to review our property. We have taken your comments under consideration and thank you for sharing them with us. It is our hope that you will give our hotel and staff another opportunity to better serve you in the future.

"Beautiful Hotel!"

5
Navigate39751140435, Guymon, Oklahoma 05/01/2019

This place was extravagant. Loved everything about it! The man at the front desk said the hotel was built almost a month ago, and I could tell. Great room, great pillows, and the breakfast was even awesome! I will for sure choose this Best Western every time I or my family stay in Amarillo again. Thank you!

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for your kind review! We are pleased to hear that you have found your home away from home here at the Best Western Medical Center! Until next time safe travels.

"Clean Comfortable Yummy"

5
Shem T, OKC, United States 03/01/2019

The room was roomy, clean, and comfortable. It has a spacious lobby and a very kind and helpful staff. The breakfast was excellent (real food! - eggs, sausage, biscuits, gravy, pancakes, waffles) - made for a good start for the rest of our trip.

GonzalezEli, Manager at Best Western Plus Medical Center, responded to this review
Thank you for your kind review! We are glad you enjoyed your time at our property. Take care and safe travel!!!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.