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Best Western Hotel Truro - Glengarry, Truro

4.0/5  - basé sur 333 notations.
150 Willow Street, B2N 4Z6, Truro, Canada - Ver el mapa

Este hotel de Truro, Nueva Escocia, ofrece todo tipo de comodidades y un confortable entorno cargado de clase. El Best Western® Truro - Glengarry proporciona a los huéspedes el más alto nivel de comodidad. Entre los servicios e instalaciones adicionales del hotel se incluyen un comedor, un bar con piano y una piscina cubierta y al aire libre. Nuestro hotel proporciona a los huéspedes pases gratuitos a nuestro gimnasio completamente equipado ubicado frente al colegio universitario comunitario. Truro es conocida como el "eje de Nueva Escocia", y el Best Western® Truro - Glengarry está situado cerca de todo. Las actividades de temporada, como el Blueberry Festival y el Dutch Mason Blues Festival en agosto, ofrecen una oportunidad única de valorar la belleza de Nueva Escocia. Los enclaves geológicos de Tidal Bore, Mastodon Ridge y otros muchos de Nueva Escocia se encuentran situados a poca distancia del hotel, así como un total de 9 campos de golf a un máximo de 50 minutos en auto o el circuito de carreras de trotones. Celebre sus reuniones familiares, convenciones, fiestas nupciales u otros eventos con la mayor comodidad en el Best Western® Truro - Glengarry. Los huéspedes recibirán grandes servicios y alojamientos en una ubicación que garantiza acceso fácil y rápido a las maravillas que sólo se pueden encontrar en Nueva Escocia. Realice su reserva hoy mismo y ahorre en este hotel de Truro, Nueva Escocia.

Best Western

Hotel Truro - Glengarry

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina climatizada
    Piscina climatizada
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
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Opinión de nuestros clientes

en asociación con tripadvisor fr
GreenLeader Silver
 
Basado en la opinión de 323 huéspedes
NOTA EMITIDA
Excelente
126
Muy bueno
98
Normal
43
Malo
18
Pésimo
38
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
23
De negocios De negocios
80
En familia En familia
96
En pareja En pareja
93
En solitario En solitario
18
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"It wasnt our first choice"

3
18/09/2018

We ended up here because another hotel was booked. The room was dated but thats neither here or there. The beds were comfy and appeared cleaned. The housekeeping did overlook crooks and crannies as there was a spider who had taken up residence with a baby sack in the corner of the ceiling. We made staff aware of missed area. Breakfast was ok. Bar closed at 11 and we were unable to get a drink even though there were 2 people sitting at a table and the barmaid was still there. It was 11:05

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear BettyCollinsMenne So sorry to hear that our hospitality to you wasn't up to our usual standard. This is not our usual style. Thank you for making us aware of these items and they will be rectified so another guest doesn't have the same problem. The next time you are in the Truro area we hope you will give us another change to prove we can do better. Regards, Judy N

"Bit dated"

3
17/09/2018

Dated hotel and conference centre. 1 km from downtown. Lounge bar not open on a Sunday. Ok for staying one night on a tour of Nova Scotia. However the food was surprisingly good, basic menu but both fish and chips and burger main meals cooked very well, as were the breakfasts.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear drsteveWhitleybay Thank you for your review of your recent stay with us. We are happy that you found the restaurant to your satisfaction and we are in the process of renovating parts of the hotel but with such a busy summer we had to put on hold until fall. We hope you will give us another try if you are in the Truro area again. Regards. Judy N

"would not stay there again"

2
13/09/2018

My room was noisy, not the cleanest, bugs in the sink and hairdryer did not work. Disappointing as Best Western is normally a good brand to stay at. Staff were slow to address the issue with my hairdryer (waited 15 minutes and had to call the front desk twice to get a working one.)

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Stay219295 We are sorry to hear you had problems with your stay. No excuses from us as these things should not have happened. However, they have been addressed and hopefully, will not happen to another guest. This is not our usual form of hospitality. Regards, Judy N

"Another pleasent stay at a Best Western"

4
08/09/2018

Greeted by friendly staff that remembered me! Clean well appointed room, great restaurant, Quiet room, Great location close to main highway and also in town.. just what I expected from a Best Western.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Keith 3944 Thank you for reviewing our property after your recent stay. We always try to remember our repeat customers! Glad all our amenities were to your satisfaction and look forward to seeing you on your next trip to Truro. Regards, Judy N

"Great stopping place and good restaurant"

4
08/09/2018

We flew into Halifax and were going to PEI but the timing was not good to make the trip in one day comfortably so we stopped here. Being an elite member, the service was great and we received the goodie bag. The room was comfortable but the wooden floors make the sliding office chair a little treacherous, Show was beautiful. We ate dinner in the bar which has the same menu as the dining room. Very good fish and chips - fresh as would be expected. Since it was the blueberry festival time we enjoyed the delightful blueberry cake with blueberry sauce for dessert. Next morning we were offered a hot and cold buffet or the menu for breakfast. That was delicious and since it was included in our room, the price was very right. I'd stay here again.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Patsy Canuck We appreciate your review of your recent stay with us at our property. Our whole team is pleased that you were happy with all our amenities. Our new Chef has changed our menu and we are getting really good reviews on those changes so thank you for commenting on the fish and chips - we think it's the best in town! Thanks for your business and hope that you will think of us again when in the Truro area! Regards, Judy N

"Grand Lodge and Rebekah Assembly Sessions"

5
07/09/2018

Our Sessions were held at this hotel in July 2019. There was a mix up in my room reservation when I arrived, but the staff at the front desk worked very hard to make it right. I was given a room upstairs and if someone cancelled then I could have there room, which happened, but I didn't have to move from my room. One of our members had a death in the family while we were there and the staff was so attentive and helped us out by giving us the kitchen dining area to gather and provided us with coffee. They were so accommodating to us, went out of their way to help us. I spent 5 days there. They set up for our sessions and everything was done and we were very satisfied. They have a restaurant in the hotel and they were very professional with the banquet and serving us meals. I would highly recommend this hotel for conventions, and the rooms were very clean and comfortable beds. The food delicious. I will be returning.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Ellen H Thank you for reviewing your recent stay with us for your convention. We always love it when the Grand Lodge and Rebekah's are here, such nice people and good to our staff. We are glad that all was good for your meetings, meals and in the restaurant. We appreciate you giving us your feedback and look forward to when you come next year. Regards, Judy N

"Truro Best Western"

3
03/09/2018

Room was not ready at check in. 30 minute wait in the lobby. Would have been nice to have been compensated. No TV guide channel on TV. It was a bit noisy. Friendly staff. Great location. Very clean. Good amenities.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Hugh72018 Thank you for your review of our property following your recent stay. Sorry your room wasn't ready when you arrived - we try our best but when we have a full hotel checking out from the night before and a full hotel checking in sometimes it takes a little longer than we would like to have all ready. Glad you found our staff and amenities to your liking. We hope you will try us again the next time you stay in Truro so we can show you what our hospitality can really be like. Regards, Judy N

"Nice area - great staff"

4
27/08/2018

I enjoyed my stay here. The staff were friendly and the restaurant serves great food. The room was spacious and very clean. The bathroom was outfitted for my disability and the staff also asked if I needed anything else. When I mentioned a bath chair, they brought one right up to me.

"Perfect reunion venue"

5
22/08/2018

We were a small group of nursing graduates searching for a venue to gather for a 45 year reunion.The Glengarry was the only establishment of the many I communicated with that allowed individuals to pay for their meals individually without an 'upfront' deposit.The staff were friendly and welcoming.The rooms and included breakfast were as expected.We wanted a spot where we could chat and reminisce and a small private dining room was made available. If you are searching for a hotel to hold an event I would absolutely recommend the Glengarry.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear coldatlantic Thank you for taking time to review your recent stay with us. Our whole team certainly is happy that all was to your satisfaction. We do a lot of weddings, reunions and conventions and are always happy to hear that our guests were pleased with our hospitality. Please keep us in mind for your next get together! Regards, Judy N

"Disappointed"

3
19/08/2018

My reunion was held here on August 17-19 this year. We booked a double room with queen beds. I found it very small, and the beds were dressed well although who wants a duvet in the summer? The staff was great, friendly and helpful. The shower was super So, disappointed with the tiny room it's not suitable for two people. Secondly, the breakfast was not good, scrambled eggs should be made in house, no bacon, ham was difficult to cut it was so dry. Fruit salad again should use fresh fruit. I felt like I was at one of those inexpensive continental breakfast places.... it was advertised as a hot breakfast...... cooked to order? I wonder. The Best Western in Bridgewater might give you some pointers, I remember there's as being much better To sum up, a great week end at a well planned reunion but not great accommodations or breakfast

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Ginny S Thank you for your review of your recent stay. I am sorry you found your room small - all our rooms are either two Queen beds or One King. I am glad the rest of the room you found acceptable. Sorry you found the breakfast unacceptable as you would have had the choice of the buffet or ordering off the menu. Hoping you will give us another chance the next time you are in Truro. Regards, Judy N

"July 2018 stay had great breakfast, helpful staff"

3
16/08/2018

Hi, the stay was average since the hotel was filled and loud with people due to a swim meet and business meetings going on that week. The night staff gentleman was very helpful and friendly, and the breakfast was excellent. The street is good because there are several nearby restaurants.

Judy N, Manager at Best Western Truro - Glengarry, responded to this review
Dear MikSis3 Thank you for your review of your recent stay with us. Yes, we had a large group of swimmers in as Truro was host to the World Down Syndrome Swim Challenge, a wonderful group of young people. Sorry if they were a little noisy at times but the excitement was contagious. So glad our great staff and restaurant food pleased you. Hope you will stay with us again when in the Truro area. Again thanks for your business, we appreciate it. Regards, Judy N

"Great service!"

5
14/08/2018

I ate with a few of my friends at the restaurant while in town and the waitress Erica gave us great recommendations where to site see and was a lovely girl to speak with! Love the food at the service!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear 139897d Thank you for your wonderful review of our restaurant One 50 on Willow! We are so glad you enjoyed our new menu and found Erica and your service in general to be great! Thanks for taking the time to review and hope you drop in again. Regards, Judy

"Impressed "

5
30/07/2018

Stayed one night with friends and kids. The room was on the main level so we had direct access to the outdoor pool. Kids also loved the indoor pool and hot tub. We ate at the restaurant and it was delicious. We were a large group and the waitress was very friendly and we received our food quickly. Highly recommend staying here with or without children.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear angela2625 Thank you for your review of your recent stay at our property. Our whole team was pleased to hear that all was to your satisfaction. Kids especially love the outdoor pool in the summer and the inside pool and spa is a great alternative. Our weather lately has certainly helped keep the outside pool busy. Glad all went well in our newly branded restaurant One 50 on Willow. So happy you found the food and service to your satisfaction. Hope you will come see us again when travelling this way. Sincerely, Judy N

"Staying for the 9th Worlds Downs Syndrome Championships"

5
28/07/2018

Family and swimmers and supporters of the GB team stayed here for a week I found it a great hotel good outside area and pool, good food and tremendous staff who looked after us really well Thanks to them for our smashing time

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Chickdouglas Thanks so much for the great review of your recent stay with us. We certainly enjoyed having you with us. All the staff have commented on what a great group of guests. Congratulations to all the athletes! Regards. Judy N

"Everything you need "

4
25/07/2018

Location little bit from interstate but worth it. Service was great, room clean, comfortable, hot water, great bed. Staff was super. I normally would have gave a poor review on smoke detectors beeping from 12-1am....but the staff was great. Wifi was good, breakfast. I would recommend.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Jeff M Thank you for taking time to review our property after your recent visit. We are glad that you were happy with all we have to offer. We are very proud of our wonderful staff and glad you enjoyed them also. Thank you again and we hope you will think of us again when you are in the Truro area. Regards, Judy N

"Great Service"

5
13/07/2018

WE had a great stay and the hotel catered to whatever we asked. Excellent Pools, Hot tub, Bar and surrounding areas restaurants, as well. IT was a great trip and will be returning gaining next year 2019 in July.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear blyeeyes241 Thank you for your great review of your recent stay with us. We are very pleased that you enjoyed all our facilities and our town. Glad you had a great trip and pleased to hear you will be returning again next summer. Look forward to seeing you then. Regards, Judy

"Attention to Details"

5
18/06/2018

Our housekeeper met every request within minutes, the room was spotless and the front desk personnel most helpful! The conference room temperature could've been a bit warmer, but we were sitting still for quite a while. The coffee was superb and attendants most thorough.

"Beautiful Hotel with budget prices!"

5
17/06/2018

WE traveled here June 16 with friends. Check in was a breeze, front desk staff very courteous and efficient. Room was very clean with a fridge and microwave. Our room had two exits, one to the hallway and the other to outdoor area by the outdoor pool. Did I mention this hotel has TWO pools? One outside and also an indoor one along with a super comfy hottub! Complimentary breakfast is offered at the very nice restaurant they have. Although this is an older hotel it is kept up very well and tastefully decorated. We would definitely consider returning here.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Patsyand Billy Thank you for taking time to review your stay with us recently. Our whole team is very pleased that you enjoyed your stay and that everything was to your satisfaction. We do hope you will visit us again on your next trip to Truro. Regards. Judy N

"Amazing staff"

5
08/06/2018

My mother checked in today after having an accident and the staff, Sandy, went above and beyond helping her. Showing the real people of Nova Scotia. Thank you Sandy, I recommend her for a promotion and I highly recommend the Best Western Truro - Glengarry.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Charlesleet Thank you so much for your great comments on your recent stay. We hope that your mother is doing well and we look forward to seeing her again in July. Thank you for your comments on Sandy- we are very fortunate to have her and the rest of our terrific staff Sincerely. Judy N

"Beautiful staff"

5
24/05/2018

Beautiful! Excellent motel experience! Incredible attention to detail with decoration and amenities in room! The dining room staff went out of their way for my breakfast When I was late and help me make it to my appointment by rushing my order and help me make it out in record time. Would definitely return!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear mje Let me first apologize for not responding to your review promptly - no excuse! Thank you so much for your great comments on our facility, amenities and especially our staff! We are very proud of our staff and so happy that you were pleased with your stay. We hope you will think of us again when in the Truro area. Regards, Judy N

"Nice Glengary"

3
03/05/2018

I have stayed here many times since the 80's The staff and food have always been great. The rooms need upgrading. You have a great site, yet someone has to spend some cash. The employees are wonderful, I'm very impressed with that part.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear blindwillyy Thanks for posting your review and I'm glad that some things about our property were to your satisfaction. We have just completed a large renovation both inside and out so I hope you got a chance to look around while you were here. Thank you for your comments on our staff as we agree, we have a great group of staff - very proud of them all! Thanks Judy N

"Professional service"

5
28/04/2018

We spent the week at this hotel for meetings, Kait and the staff were great! From serving hot meals, to refilling the water pitchers on the table, attending to special individual request, they did it all with a smile and no waiting!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear lil6662018 Thank you for your review of your recent stay at our property. Our whole team appreciates your kind words and so pleased you were happy with all our services during your meeting week. The group was a delight to serve and we appreciate your business. Thanks again for your comments. Regards. Judy N

"Great service"

5
11/04/2018

Although the hotel was very busy this weekend the staff were very accommodating and friendly. Restaurant staff in particular went out of their way to provide good service. Beds were very comfortable, room clean and quiet

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear educo97 Thank you for your review of our property on your recent visit. Our whole team is very glad to hear everything was to your liking and our great staff made you feel welcome. Thank you again for your comments and we hope you will book with us again the next time you are in Truro. Sincerely, Judy N

"Slept good"

3
18/03/2018

Stopped in for 1 night. Rooms quiet, bed comfortable. Breakfast buffet was good. Location seemed close to amenities. GPS brung us at the doorstep. Would consider staying here again on a future trip to NS.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear denys222 Thank you for your recent review of our property. We are so pleased you found our beds comfortable and our dining room food to your satisfaction. We look forward to your future visits when you are in Truro. Sincerely, Judy N

"service"

1
11/02/2018

If I could give this a 0 star I would. The service was absolutely terrible. We checked in at 4pm and the maid was still cleaning our room. Later my boyfriend and I were not expecting company when a staff member opened our door without knocking. Instead of closing the door as soon as she noticed us, she closed it slowly, staring at us the whole time. When we brought this horrible experience up to the front desk they did not do anything for us and treated it like it was not a huge violation of privacy. The next day at checkout they did not apologize for the event or offer us anything for our inconvenience. The whole experience was horrible and I warn people:DO NOT GO TO THIS HOTEL.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear lkdemerchant On behalf of our whole team I want to apologize for what happened to you and your boyfriend over the weekend. No excuses just a lot of unfortunate mistakes on our part starting with sending you to a room that was not completely cleaned and the housekeeper should have called the front desk at that point and given you another room. The room checker was not notified that the room was out and had no idea you were there. All our fault! I believe our General Manager has reversed your charges for your room and I hope you can see your way clear to let us show you what kind of hospitality we can show you in the future. Regards, Judy N

"Great dance at the Glengarry"

5
31/01/2018

We went to the fundraiser dance for the Marigold on Jan. 27. The band was Asia Nu Gruv, who were tremendous. The staff at the bar were great, especially Caitlin and Jessica. We had a wonderful time and intend to go to the next dance on March 24.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Brigit L Thank you so much for your comments on the fundraiser dance for the Marigold. Everyone seemed to have a wonderful time and thank you for mentioning Caitlin and Jessica. They will be pleased. We look forward to the next event that they bring to us as this group was fantastic. Regards, Judy N

"Listen to the folks who say “never ever ever again!”"

1
27/01/2018

Let's rename the Hotel “worst”-Best Western and get out of town. Like others we were relegated with no notice to the awful motel section. Earlier comments by management said they couldn't imagine how guests found themselves in such horrid circumstances. Ya right! There is no effort at all to clean up that place. Try to complain and you get the front desk staff (nice young man excluded — he tries) who cannot meet your eye and will try to roll their office chair out of your sight. Run away future guests!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Fine Thingsinlife Thank you for letting us know about your unfortunate situation when you visited us. We apologize for any inconvenience you experienced. However, if you could contact me personally, I would like to know more about your experience and when it was as none of this information or your name to contact wasn't included. We do our best to make sure our guests are well looked after and we would like to know how your situation was not. Regards, Judy N.

"Excellent value"

5
11/01/2018

As a commercial traveller this hotel has everything I'm looking for when it comes to the end of a long day. Friendly faces, good service and a clean comfortable room. This hotel is also great value for the amenities it has.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear AnnSkip2014 Thank you so much for the great review of our property from your recent stay. Our whole team is happy to hear that all was to your expectations. We look forward to your next visit when you come to Truro! Regards, Judy N

"Will not be recommending nor staying again"

2
02/01/2018

room was average, but spacious. Water pressure for toilet was an issue. Didn't bother with the shower given the other issues. Staff upon check-in was disorganised and rude (acted very put out that the room was on points). We were there for an event which tickets were purchased in advance...to be picked up at desk. Desk staff had to be repeatedly told that YES we are to get the tickets here. After the 3rd time "i dont see them, but they may be in the back" we had to force ask "well can you CHECK the back ?" . Staff was extremely put out that they had to look through reserved stack of tickets rather than have us come back again at our inconvenience. Had another issue with seating for the event in which reservations were under an incorrect spelling of name and table count was incorrect. When asked for the correct # of chairs we were told to get them ourselves after much haggling. Not good customer service.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Darlenew961 I would like to apologize for the issue you encountered with picking up your tickets on New Years Eve. It obviously was not handled well and I will be checking into the situation and following up. I hope you will afford other Best Westerns of your business as we have some great ones in other areas of the province and across the country. Again, our apologies. Regards, Judy N

"friendly and clean"

5
02/01/2018

We stayed here New Years Eve and really had a great time.Will be going back thats for sure.The staff was great .The rooms were clean and bed very comfortable.Pool was a bit cool and the pool area was not as warm as we would have liked but it was clean and we enjoyed the hot tub

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear CarolandBarry Thank you for your review of our property following your stay over New Years. We have had a lot of great comments on the function and the fun time everyone had. We are very happy you enjoyed all the facilities we have to offer. We hope you will think of us again the next time you are in Truro. Regards, Judy N

"Pet Accommodating not Pet Friendly"

2
30/12/2017

If you stay in the winter with a pet you are sent to an out-building that is cold in the winter and not in the best shape. I was suppose to stay two nights but only lasted one. We booked this hotel because of the pool for our kids and the fact we were travelling with a 5 lbs dog. We ended up moving to another hotel.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Christopher M Thank you sending a review of your recent stay at our property. I am sorry that your stay wasn't as you expected. We are a pet friendly hotel but only in our two storey exterior building which is on our website and to our knowledge, all OTA sites. I believe our General Manager has reached out to you for your address so she can send you a travel card for your inconvenience. Hoping you will afford us another chance to prove to you we are a very hospitable and accommodating hotel in the future. Regards, Judy N

"Welcoming and Wonderful Maritime Hospitality"

5
22/12/2017

My son and I transferred from out west to be closer to home. We had to wait about a month to gain possession of our house. We can not thank the Glengarry staff enough by making our transition back home so much easier. From the cleaning staff, the restaurant staff and especially the front desk crew, everyone was wonderful and always greeted us with a smile and a hello! I also watched them make other guests feel comfortable and go out of their way to accommodate. I would recommend anyone to stay here, especially if you're looking for sincere and genuine maritime hospitality! The Glengarry staff were wonderful, they even put a Christmas tree in our room and brightened our spirits! They were wonderful to my son as well, which made him feel special too! Truly made us feel welcomed and assured me in my decision that the maritimes is where I belong,...home!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Angela Thank you for your wonderful review of our property from your recent stay with us. Our whole team is very glad that you were happy with our hospitality and everyone enjoyed having you and your son with us. We do have a great staff and we're very proud of them. You are right, Maritime Hospitality - best ever!! Once you are settled in your new home be sure to drop in to say Hi to everyone. We hope you had a lovely Christmas and all the best in 2018 Regards, Judy N

"Comfy Place"

5
14/12/2017

I stay here for work when I come to town. The staff here are friendly and welcoming. Rooms are clean, beds are comfy. The lounge bar is a great place to unwind, Andrea is an awesome bartender. The restaurant staff are great, fantastic service. I would recommend staying at this hotel when in Truro.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear 930lanceb: Thank you so much for your very kind review of our property! Our whole team is very pleased that you find our staff warm and hospitable when you visit, as it should be. Sherlocks is a popular place and you will find some new things happening in there - we now have Draft and new menues. Thank you for recommending our hotel and we look forward to your next visit. Regards, Judy N

"Do not stay here"

1
11/12/2017

Front desk manager demonstrated very poor customer service, and actually argued with us when we complained about the noise level of the hockey players situated around us at two in the morning. Other staff were ok to nice. However, you can expect better service at some of the other local hotels. Facilities are run down and the restaurant food very expensive for what you get. I will not stay here again.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Eastguy: Thank you for sending us your review of your recent stay with us. Unfortunately, we weren't able to satisfy your expectations. I looked into your complaint regarding the noise issue and you were offered another room with a late check out for the next day but I understand that once you are settled in your room it is an inconvenience to move. We are sorry you won't give us another opportunity to show you that we can exceed your expectations. Regards, Judy N

"Great place to stay"

5
06/12/2017

Clean facilities. Professional and friendly staff. Price is very reasonable. Centrally located in the town which is near shopping and long term care facilities if that is why you are visiting. Hospital near by.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear genec304: Thank you for taking time to review our property following your recent stay. Our whole team is so glad you were happy with our facility and amenities. We are close to just about everything so glad we met your expectations. Hope to see you again when you come to Truro for a visit. Regards, Judy N

"Excellent venue, wonderful staff!"

5
05/12/2017

I stayed at the Best Western Glengarry November 27-29 for a conference. I stayed in one of the motel-style rooms which was a smoking room as the hotel was full. I am a non-smoker but I didn't find the room smelled of cigarette smoke. The venue was perfect, food was excellent, there is a cozy little bar and all the staff were fantastic!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear mdmcfarlane. Let me apologize for being so long to respond to your great review of your stay with us!! Not sure how I missed this one. We are so glad to hear all is to your satisfaction when you stay with us. You will be glad to hear some of the new things we are doing in the dining room and Sherlocks! We now serve draft and Appies and there are new menus coming into effect in the new year!! Stay tuned! Regards. Judy N

"Great Stay"

5
25/11/2017

Stay at this hotel a few times a year. Staff always friendly. Restaurant is airy and bright and welcoming . Food and service is always excellent. Also a good location. Cannot comment on the pool either outdoor or inside as I have never used it. Always see groups of local residents there which is always a good sign.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Amarshall127 Thank you so much for your great review of our property following your recent stay. Your comments are well received by our whole team and maybe next time you come you can use our indoor pool and new whirlpool. We look forward to your next visit and appreciate your business. Regards, Judy N

"Great place to stay"

5
19/11/2017

Stayed for one night and everything was great. The staff is very friendly and helpful. The room was very clean and had a super comfy bed. They have a nice, hot, complementary breakfast, and free parking. I will definitely stay here again.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear crtraveler 2017 Good morning and thank you for your lovely review of our property following your recent stay with us. Our whole team is very pleased to hear everything was as you expected and deserved. We have a wonderful staff and look forward to your next stay with us. Regards, Judy N

"Great stay - AGAIN!"

4
12/11/2017

I have stayed at the Glengarry many times, attending a scrapbooking retreat in both the spring and fall. This visit was just as wonderful as previous visits....super comfy bed and clean room, quick and efficient staff on the front desk. Breakfast buffet is available but I always prefer to order because I love the corn beef hash. Lisa, our server in the dining room both mornings was fabulous! Even though it was super busy, our breakfast came in a timely manner and with a great smile. She started our days with a little bit of laughter and a great cup of coffee! On previous stays, the dining staff was hit or miss but Lisa scored a 10 with me! The only thing we didn't like about our stay were the smokers just outside the main doors, front and back. We had to walk through a wall of smoke on several occasions. The elevator is very small as well, but we often took the stairs.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear craftyroz Thank you so much for your great review of our property following your recent stay. We always enjoy the scrapbooking guests as they are super nice people and our staff love dealing with them. Lisa is a great server as are all our girls and guys but she will be very pleased to read your comments. Thank you. Glad you enjoyed our breakfast and other amenities and sorry the smokers were around the back doors - even though the signage directs away from the building, some insist on standing too close. Sorry for the inconvenience. Regards, Judy N

"Great service but loud rooms"

3
10/11/2017

The staff of the Best Western Glengarry Truro are all top shelf in my books. My only issue with the hotel is that the noise in the hallway in the evenings was very loud and I woke from my sleep on both nights due to doors opening and closing. Not much sound proofing on the doors!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Jeffrey M Thank you for your review of our property following your recent stay with us. We do have a great staff and glad most things went well with your visit. I apologize for the noise in the halls - some groups are a little noisier than others but we are sorry it interrupted your sleep. We hope you will stay with us again if you are in the Truro area. Regards, Judy N

"Our stay at Best Western Glengarry"

5
03/11/2017

We have stayed here many times and this is an excellent place to stay, great location. Would recommend this place to stay to anyone. Staff above and beyond and location is very central while travelling in Nova Scotia.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear frank f Thank you for your very positive review of our property following your recent stay. Our whole team thanks you for your comments. We hope that we can serve you again in the near future if you are in the Truro area. Regards, Judy N

"Nice clean rooms with friendly staff but overpriced"

3
23/10/2017

The Staff are very friendly and proffesional, Rooms are clean, comfortable and up to date. Good wifi. However they are overpriced for the area. The restaurand has low quality food and is definately overpriced

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Briansbass Thank you for your review of our property following your recent visit. We do have a great staff and we are pleased that you were happy with our facility. Your comments concerning the restaurant will be taken up with all those involved and will be handled so no one else will experience the same. I apologize for your expectations not being reached. Regards, Judy N

"Thane Dunn Anniversary Special Show"

5
16/10/2017

The room was very nice. It was very clean, the beds were extremely comfortable. All the staff we encountered were very pleasant, courteous and helpful. The breakfast was first class. When we checked in, we were very pleased when the receptionist said they had an even lower rate on the room than what we had been given. We were very impressed.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear lbbaggett - Thank you so much for your great review of our property when you recently stayed with us. I am, as our whole team, very pleased that all was satisfactory with your stay. We all love to hear our guests had a good experience. We would love to have you stay with us again the next time you visit our area. Regards, Judy N

"Very Good Hotel"

5
15/10/2017

Great hotel With friendly staff . Clean & comfortable rooms . This hotel is in a good location. Food is delicious And resturant staff are always so helpful And friendly . Lots to do in Truro , a little something for all ages .

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear cliffordb882 I apologize for not responding to your review sooner - not sure how I missed this one. Our whole team is very happy to hear all was good with your stay. We try our best to accommodate all our guests with the best hospitality that you deserve. We hope you will think of us again on your next trip to our area. Again, sorry to be so long in replying. Regards, Judy N

"Dog friendly"

4
14/10/2017

The entire stay was very good. Staff were polite and helpful. Room was clean, bed was comfortable. Our dog was happy to be there with us. Breakfast was well presented and plentiful. A great place to stay in Truro.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear annrH Thank you for responding to your recent stay with us. We are happy that we fulfilled your expectations and that your four legged friend was happy also. Thank you for your comments on our breakfast and we hope you will think of us the next time in Truro. Regards. Judy N

"A lovely, comfortable stay for Canadian Thanksgiving"

5
11/10/2017

Samantha at reception and Connie at the restaurant could not have been more friendly and helpful. It made the stay a totally comfortable event. They went out of their way to be helpful with the room and the turkey dinner plans.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear BoldColorLife Thank you so much for your great review of our property following your recent visit. We are very proud of all our staff and thank you for mentioning Sam and Connie by name. We hope you will come to visit us again next time you are in our area. Regards. Judy N

"Nice Hotel"

4
05/10/2017

checked in late, room nice, staff was helpful, restaurant handy, was a little tough to locate the hotel, good parking on site, small elevator, would stay here again if in Truro for a visit. nice hotel

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Steve G Thank you for your great review of our property from your recent visit. Our whole team is very glad you were happy with your stay. We hope you will think of us the next time you are in Truro! Regards, Judy N

"Super comfy bed and pillows"

5
30/09/2017

I had the best sleep! I like a fairly soft bed to sleep on my side. This was perfect. And the pillows were just right too. Had the AC on high fan so blocked out any noise. We had top floor facing back so it was quiet area too. My husband used the indoor pool. The dinner in the restaurant was very good. I had the seafood casserole. Loaded with seafood. The hot breakfast buffet was very good too. The price was excellent for the value! I would stay here again! We were flying out of Halifax the next afternoon and it was an easy drive.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Karen H Thank you for your kind review of our property following your recent visit. Our whole team is very pleased that you were happy with your stay. I'm glad you enjoyed our seafood casserole - a definite favorite! We hope you will think of us again the next time you are in the Truro area. Regards, Judy N

"Truro Visited"

5
25/09/2017

Excellent hotel with excellent service and very friendly staff. Everything was perfect during our stay. Hotel does not have a lot of amenities close by; however staff where able to recommend a restaurant delivery service. Being buzzed into the pool was a nuisance.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Rose J Thank you for the great review of our property following your recent stay. We are happy that all went well and we always try our best to what our guests expect and deserve. Sorry you found buzzing into the pool area a nuisance but having children in the hotel we found that it is a safety factor. Thank you again and we hope you will think of us again if you are in the Truro area. Regards, Judy N

"Depends on what building you're in"

3
24/09/2017

I was in the building for people traveling with dogs and was wondering where the 4+ star reviews were coming from. The main building may have been nicer and the pool and landscaping were nice, but I stayed in a dated room with vinyl floors. Beware the building!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Avlhome Thank you for responding with a review to your recent stay at our property. Yes, you stayed in our two storey building overlooking the pool that is designated pet friendly. We just completed a renovation this summer of that building, new lobby, new entrances, new stonework, new walkways and every room has new laminate flooring after removing all carpet to ensure guests with allergies were comfortable. I'm sorry you weren't happy with your room but next time you are in Truro maybe you could give another try to show you what great hospitality we are capable of. Regards, Judy N

"Poor Customer Service"

2
20/09/2017

I have been a loyal business-travel customer of Best Western for a number of years and stay many nights through the year at Best Western hotels in the Atlantic Provinces. The only time I don't stay at BW is if none in the area or they are full. I always travel at the Government rate. Just two weeks ago, I booked this Truro, NS, Glengarry hotel online and also received the Government rate. Today I tried to book by phone and was refused the Government rate because they say they haven't given it out all summer....even though I received it from them just 2 weeks ago and gave the clerk the details so she could look it up. This would have been my 3rd night in a Best Western just this week, and I am travelling on Gov business. Finally after speaking to her manager, she told me I could have the rate if I was alone ????? Although I told her that I will be travelling on official business - with a meeting in Truro - she refused to give the rate to me when I said my daughter will travel up from Halifax just to spend some time with me... so crazy. I have been alone at Best Westerns two other nights this week in NB. She couldn't care less that I am a Diamond club member - which shows my loyalty - and her couldn't-care-less attitude really sucked. I ended up not booking and found another hotel in the area. This incident combined with a couple other recent BW incidents has convinced me that it is time to find a new hotel chain.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Cindy T First of all, let me apologize for the misunderstanding of our desk clerk when you called looking for a rate. The night in question, we were fully booked and didn't have a room to sell you. The time before you stay it was not Govt. Rate, it was BW Best Rate and the clerk was confused about your daughter visiting but not staying - she didn't know if one or two people would be occupying the room. We do apologize and will go over this situation with the desk clerk to assure that it never happens again. I hope you will give us another try so we can show you the hospitality and service you deserve. Regards, Judy N

"Can't say enough good! Best staff I have dealt with in 20 years of booking Sports Teams"

5
20/09/2017

Unbelievable stay at the BW Glengarry. We were a hockey team of 15 rooms for a two night stay. The staff at BW went above and beyond in many aspects of our stay - from laundry- to checkout - to conference room. Special thanks to Carmella and her crew.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Pege131 Thank you so much for your great review of our facilities and staff after your recent stay with us. Our whole team was pleased to look after your team - a great group of young people! We hope you will consider us again when in the Truro area. Thank you again for the nice comments. Sincerely, Judy N

"clean, with friendly staff!"

5
18/09/2017

after a very long day of travel, it was a treat to stay at this BW. Very clean, beautiful room (had a fireplace!) with good bed and nice size bathroom. The staff is very friendly, helpful with great ideas of things to do and see. Victoria Park was amazing and about 5 minute drive from hotel. The trails are beautiful and waterfalls!!! Right in the middle of the city!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Brenda Z Thank you for the great review of our property and our town after your recent stay. We do have a wonderful town with lots to see, especially Victoria Park - a real gem in the middle of town! Our whole team appreciates your comments on our facility and our hospitality. We hope you will return to see us your next time in Truro. Regards, Judy N

"Turo"

3
07/09/2017

Because we booked through a online service, we were placed in the old motel type section of the hotel, rather than the more modern main hotel complex. Front desk said other rooms were available but could not be offered to us because we booked online.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Z6966QIrickt Thank you for responding to your recent stay here at our property. I will be checking with reservations to see why or if you were offered an upgrade where you booked an outside accommodation. The building you were in has just had a complete renovation this past year but is clearly defined as exterior building but sometimes not understood upon booking. We hope, if you are back in the Truro area, that you will give us another chance to prove that we can exceed your expectations. Regards, Judy N

"Best Western Truro, Nova Scotia"

5
07/09/2017

Always have a good experience at Best Western. Beds are comfortable, Price is reasonable and morning breakfast is a plus. The Staff is friendly and courteous and they give a good rate for a senior. I use the Best western for both Business and Pleasure and always have a great sleep

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear William G Thank you for responding with a review of your latest experience with us. We are always happy to hear that a guest has had a great stay. We do have a wonderful staff and are very proud of them. We hope you will think of us again when you are in Truro the next time. Regards, Judy N

"Comfy stay"

4
06/09/2017

Nice hotel(we stayed in the main hotel),within walking distance to downtown shops and sights. Victoria Park is a nice visit. Room was clean and we'll outfitted. Front staff very pleasant and helpful. Breakfast included was very good. Has nice pools as well. Overall, would stay again and recommend as well.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Chris C On behalf of our entire team here at the Glengarry, thank you for your comments on your recent visit with us. We are very proud of our great staff and our wonderful town. We are so glad you were able to take in some of our town's highlights, like Victoria Park (1000 acres within the town). We hope you had a pleasant and safe drive home and look forward to seeing you again in the future. Regards, Judy N

"stay"

5
06/09/2017

we stay at this hotel on September 03,2017 and it was a awesome place the staff was very friendly and the food was great. IT had a indoor and out door pool, bar and a great restaurant. We were a group of bikes and we were treated very well ,

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear David F We thank you for taking time to respond and review our property following your recent stay. We try to provide all the hospitality and amenities to make everyone's visit a pleasant one. Glad you enjoyed our two pools (weather did cooperate most of the summer for the outside one so that was a plus). We hope you had a great visit to Nova Scotia and look forward to seeing you again in the future. Regards, Judy N

"Large,clean dog-loving rooms"

5
28/08/2017

From the minute the reception staff greeted us to the minute we checked out, our stay was pleasant, comfortable and enjoyable. The location allows you to easily access the town's amenities. The acceptance of pets is greatly appreciated.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear micasa2016 On behalf of our entire team here at the BW Glengarry I want to thank you for the great review of our property from your recent visit. We try our best to make all our guests feel welcome and provide all the amenities to make your stay a comfortable one. I'm glad your pet was also a happy traveler. We hope you will consider us again if you are in the Truro area and that you have a safe return home. Regards, Judy N

"Nice clean hotel"

4
28/08/2017

We stayed here as a stopover between Prince Edward Island and a flight from Halifax to Toronto and also because a friend lives in Truro so we could meet up. The hotel was clean and in good condition for the price (which was a very good rate). Breakfast was included but you were served presumably to guard against you taking too much .. interesting approach but I guess they must have learnt that they need to do this. The continental option was okay, juice, tea, cereal and toast. We used the indoor pool and it was big (a bit cold) and nearly our own for several hours as everybody else was using the outside one. We would stay here again if we are back in Truro.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear oboist Thank you for your nice review of our property on your recent stay. We are glad that you enjoyed all our amenities and that you had a relaxing swim in our indoor pool. The outdoor pool has certainly been popular this summer with all our great weather. We have a full service restaurant, not just a breakfast room, that is why all our meals are served. We have a special menu of a lot of items for hotel guests which I assume you had so you must have ordered from that. We look forward to seeing you again when you are in the Truro area. Regards, Judy N

"Would stay again"

4
22/08/2017

Nine of us stayed here in 4 rooms on the way to Nova Scotia for a motorcycle trip. The rooms are clean and well furnished. Staff is friendly and helpful. Good menu selection in the restaurant. Restaurant service was very good considering the large group. Prime rib on Friday was very good, ample portion, and reasonably priced. Would stay here again.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear amg4us Thank you so much for your very positive recommendation of our property following your recent visit. We always try our best to exceed our guests expectations and are glad we were able to give you the product and service you expected. We hope you had a great trip and a safe return home. Regards, Judy N

"We would stay again"

4
21/08/2017

Very comfortable hotel, nice restaurant (altho we did have a waitress that didn't seem all to happy to be there). Unfortunately we got in late and didn't get to use all the amenities of the hotel or see the surrounding area. Would go back to check out the area again.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Guest Thank you for responding to your recent stay at our property. We are glad that you enjoyed your visit and we hope that you return in the future. We take all comments seriously and will learn from each. Thank you again. Regards, Judy N

"Best Western Truro"

3
17/08/2017

Room was old, but adequate and suited our needs as we were travelling with our dog. Wifi was slow and cut out frequently and I could not access it on my iPhone at all. Air conditioner blew warm air and controls were seemingly broken off. As it was warm we had an uncomfortable night.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Shron K Thank you for your review of our property on your recent stay. I am sorry we didn't live up to your expectations. We learn from each and every review and we will certainly look into your complaints and rectify so another guest won't experience the same things. We hope you had a good vacation and a safe return home. Regards, Judy N

"Truro-Glengarry Best Western Stay"

5
13/08/2017

The employees were very friendly and accommodating. The check in and checkout process was very efficient. It was the first time we had our dogs come on a trip with us and it was a great first experience with them at a hotel. Had the best breakfast I have had at a hotel so far...over all great hotel and would recommend a stay here if you are ever in the Truro area.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear butcher-sharon7 Thank you for responding with a review of your recent stay at our hotel. We are very pleased that everything was to your satisfaction. We try our best to make sure all our guests have the experience they deserve. We hope you will choose us again if you are in the Truro area. Regards, Judy N

"this is getting old"

4
10/08/2017

I don't want to geie you any thing more I'm tired of rating motels this is razylglghg tinae;lasdjcnsoawasdncaljawpowemc salisdisca ,s/;SDX ., qsojuasdn ;lipwdlk nXAMDCBDALOUJDFNNLZSLOJDCNMNVC;SDZVNMX;OJJJJSD;KJDFJLZXJXDLJXDVM ;LXCKXDN.,MK,;PZDC.KND.,MZC Z .K.,MXC

"Leisure"

1
07/08/2017

I am very disappointed in the service which was provided to me by your hotel during my recent stay and have therefore decided to change my location of reservation for any further stays. Over the past 2-3 year period, the service which I received from your hotel was well below my expectations and in saying so, I regret to inform your organization that I will seek other businesses like yours for future stays.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear D9643PWbrendac Thank you for informing us of your displeasure with our services this past weekend. We try our best to make everyone's stay a great experience but I apologize if that didn't happen in your case. We are sorry that you won't be staying with us in the future. Regards, Judy N

"Comfy, No Complaint Stay"

5
05/08/2017

If you are looking for a comfy place to stay this is the one. Reasonably priced, wonderful staff, 2 pools, and more. My only complaint was the inability to connect my Netflix to the tv or request/buy movies.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear heatherhX301908 Thank you for your review of your recent stay at our property. We are all very pleased that you found everything to your liking and that you enjoyed both of our pools. We hope you have a safe and pleasant return home and that if you are in our area again we hope you will stay with us. Regards, Judy N

"Very comfy and clean"

5
02/08/2017

The room was very clean, the bed super comfortable, and was happy to be able to open the window for breeze of fresh air. Also a nice view of the outdoor pool area and gardens, which are well maintained. The breakfast options were plentiful and the buffet each morning made it quick and easy. The hotel is also well located for easy access to the highway and downtown.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear 345randym Our whole team would like to thank you for your great review of our property and we are so glad you enjoyed your stay. Our weather lately has been so great that all the outdoor facilities have been greatly used and enjoyed. We are in the Hub of Nova Scotia so we are in a great location to get to other areas easily. We hope you are enjoying the rest of your vacation and if you are in Truro again we would hope you will come back to see us again. Regards, Judy N

"Great pools!"

4
02/08/2017

Very comfortable hotel with large rooms and new, memory foam mattresses. I didn't want to get up! There is a lovely outdoor pool in a sheltered internal courtyard area and a heated indoor pool with jacuzzi.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Myramay: Thank you for taking time to review our property following your recent stay. We are very happy that all was to your satisfaction. The pools, especially the outdoor area is very popular in the summer so glad you enjoyed. Thank you for commenting on our mattresses as we get a lot of great compliments on them. We hope you enjoy the rest of your trip and hope to see you again is you are in the Truro area. Sincerely, Judy N

"Great place to stay in Truro NS"

5
31/07/2017

We stayed 8 nights at the Best Western Truro-Glengarry in Nova Scotia. I booked 2 rooms for my family and we had a great experience. The hot breakfast was great each morning. The staff were very nice and helpful.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear CherylwV4165PU: Thank you so much for responding to your recent stay at our hotel. Our whole team is very happy that everything was to your satisfaction. We are glad you enjoyed your hot breakfast each day. We hope that if you are in the Truro area again that you will stay with us and we hope you had a very safe and pleasant trip home. Regards, Judy N

"Truro trip"

4
29/07/2017

The restaurant was a poor dinner choice. Breakfast was ok but not a place for dinner. The service was pleasant and efficient but the food was a disappointment- overlooked and bland. I would not recommend the restaurant for dinner. Boston Pizza is near the hotel and it would definitely be a better choice.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Cathy F: Thank you for your comments on your recent stay at our hotel. I apologize that the restaurant didn't live up to your expectations for dinner. We appreciate all comments, good and bad so we can learn from them and improve on all levels. I hope if you are in the Truro area again that you will give us another try to prove to you that we can do better. Thank you again. Regards, Judy N

"Comfortable stay"

4
28/07/2017

Arrived quite late. Check in was smooth once we were able to be served. There was a customer ahead that took quite some time to sort out their issues. With one person on the desk, this made for a bit of a wait at 11:30pm. Lobby was bright, modern and clean. Beds were very comfy. Breakfast was quite good and included in room rate.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Mccol23: Thank you for responding to your recent stay at our property. We are so pleased that you enjoyed your visit and all was as you expected. We try to do our best to make our guests as comfortable as possible and feel like we are their "home away from home". We hope you will choose us again if you are in the Truro area in the future. Sincerely, Judy N

"Comfy beds awesome pools!!!"

5
19/07/2017

The beds were incredible and the pools were perfect. Didn't want to leave felt like we were down south! Breakfast wasn't so great but everything else made up for it by far. Great location minutes from Jacobs ladder!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Krystal W.: Thank you for your great review of our property after your recent stay. We are really pleased that everything was to your liking as it should be. We do get a lot of great comments on our pillow top mattresses and it's nice having an indoor pool with whirlpool and also an outdoor pool in summer when the weather is great as it has been this summer. So glad you enjoyed. Hoping you will stay with us again if you are in the Truro area. Regards, Judy N

"Didn't honor third party booking"

2
19/07/2017

We booked a night using Expedia. When I entered our children's ages as 15 and 12 the price increased, which made sense to me as our 15 year old is sometimes charged as an adult. Upon arrival, I was told by a young man at the deskthat I should have booked 3 adults, 1 child. I explained that I had put in the ages and the price had increased. Another young lady at the desk said it was okay then. I signed the agreement that I had already paid for the room with no extra charges indicated. The next morning, when checking out, I was told by an older lady that I owed $23 more to cover the costs of our kids. I tried to show her my Expedia confirmation but she was very rude, telling me it was my problem, that I should have called the hotel direcly and that I should call Expedia if I disagreed. She refused to look at my confirmation, and said that I owed for both kids still. I tried to get an explanation for why I had to pay for them again and she became veey agitated that I had indicated tbey were children which I had not. I asked why my 12 year old was also included as a adult now and she said to take it up with Expedia but I owed more money and she was charging my credit card. None of this was indicated the day before when I signed the room rate agreement. The impression I left with was that unless you book directly with this hotel, they are not interested in your business. I called Expedia and they called the hotel directly and the actually refunded the extra charges to my credit card. Still, it was a unpleasant end to our stay and I will not return.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Tracy W: Thank you for responding regarding your recent stay. I apologize that your check out was less than you expected. We are glad that Expedia refunded you the money that covered their miscommunication regarding the number of children in your party. We have contacted both BW and Expedia and hopefully, those issues will be rectified. We apologize again for the issue to have happened. Regards, Judy N

"Funeral Visitation"

5
11/07/2017

The purpose of our trip was to offer comfort and support for our very good friends who had recently lost Arthur's father, who was 94 years old . Our stay at The Best Western Truro-Glengarry, Truro, Nova Scotia was pleasant ,staff were polite ,courteous and accommodating. The facility is centrally located, offering excellent ingress and egress from the Trans Canada highway. The building is of good appearance ,room was ample ,with excellent furnishings providing for a relaxing environment .Mary very much enjoyed the pool. We certainly enjoyed our visit and look forward to a repeat visit .We heartily recommend this purveyor of rest and relaxation and fine food when travelling

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear jdcriley: On behalf of our whole team here at the BW Glengarry, thank you for the wonderful review of our property on your recent stay. We are so pleased that everything was to your satisfaction. We do have a great staff and they are so pleased to hear when a guest is happy with all they do. We hope you will visit us again if you are in the Truro area. Regards, Judy N

"Nice property"

4
03/07/2017

Nice place. Front desk staff person showed bad mood. I did not feel like asking them for anything. Sorry to be a bother; and I am a very quiet person with only one question. (Maybe keep pool open later as we really wanted to swim)

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear X6443HSmomm: Thank you for your review of our property after your recent stay. Our whole team is pleased you liked our property and had a pleasant stay. The reason you couldn't swim when you wanted was that the pool closes at 10 p.m. and the desk clerk was just following procedures. These hours are set for safety reasons. However, it's not acceptable if you felt they were in a bad mood. That is not something that we condone in the hospitality industry. Hope you come back to see us again if you are in the Truro area. Regards. Judy N

"Comfy stay"

4
03/07/2017

Really comfortable bed and pleasant airy room. Room was clean and the hotel was in a good location. Would stay again. Food was reasonably priced and it had a good choice. All areas were well maintained.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear talynnschool: Good morning - thank you for your great review of our property on your recent stay with us. We are so glad that all was to your satisfaction and we try hard to meet our guests expectations. We hope you will choose us again when you are in the Truro area. Regards, Judy N

"NOT the lowest prices in Truro as they claim"

2
26/06/2017

The hotel room was good, food was good but at check out the gentleman said two folks, two nights, with CAA, from Toronto for $110.00. I can do an override . The elderly lady sitting next to him said no, no creating an awkward situation at check out of silence. I should have argued but I didn't. The person in front of us got this rate. She charged us $125.00. So I have complained to BW and have heard nothing. Don't know what we did wrong to deserve the higher price. They didn't even inform us of the BW membership campaign they had on at the moment. Had to heard of it from another BW. Spent 7 nights with 3 different BW.The 3rd one signed us up.Boo on Truro. NOT the lowest prices as they advertise.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear 285 vesak Thank you for your review of your recent stay with us. We are pleased that you found our property and restaurant to your satisfaction and that all went well. As for your issue with your rate, I have checked with the front desk and we are confused about the issue as we would need to know your information as to what night you were here and what room you were in. We have not received notification of your complaint from BW and they always let us know so maybe we'll know more if that comes through. You should definitely have been told about the loyalty program as all desk clerks are versed on that. I must add also that we do not advertise that we have the lowest prices in Truro - there are many hotels and motels in town and we are one of the largest so definitely not one of the most inexpensive. If you would call me personally I would like to get more information for you and to resolve this issue with you. 902 893 4311 Judy Nicholson Thank you. Judy N

"Highly Recommended"

5
26/06/2017

Very pleasant stay overall; pleasant and professional staff; reasonable cost; comfortable and clean rooms; excellent restaurant facility and very good choice of meals; convenient location; ample guest parking; premises well maintained.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Gustuma Thank you for taking time to review our property following your recent stay. We are all very pleased that your stay with us was to your satisfaction and happy that you noticed our extensive renovations this past year. We are very proud of our property and staff and really pleased all went well with your stay. We hope you will stay with us the next time you visit in the Truro area. Regards, Judy N

"Good hotel with comfortable beds"

4
25/06/2017

Clean looking hotel with helpful and friendly staff. The front part of the hotel i has been modernized and is very attractive. The rooms are on par with other BW hotels and as expected, the bed and pillows were amazing. The room used a small widow air conditioner and the window was showing its age, gut all in all, a pleasant stay will good breakfast.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Lionroar Thank you for your review of our property on your stay with us. We are glad you enjoyed your visit and thank you for your compliments on our facilities. We take all comments seriously and use them to improve to be sure all guests are afforded the experience they deserve. We hope you will choose us again the next time you are in the Truro area. Regards, Judy N

"room listed under a combined name."

2
04/06/2017

our friends had they room given away, our room was listed under my first name and my buddy's last name. When we went to eat , after clearing the table we waited 15 minutes before getting up to leave when our bills arrived. Hotel was not ready for a big crowd, and gave rooms away.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Tom R Thank you for letting me know your concerns of your recent visit to our property. You were correct that it was a very busy time as we had two conventions in but I am not using that as an excuse if you had poor service in the dining room. We will learn from that and hopefully no one else will experience the same. There were some issues with reservations but they have since been rectified. Hoping you will give us another chance to show you the excellent service and hospitality that we are known for. Regards, Judy N

"Great Buffet! "

4
15/05/2017

I go to to Hotel once a year for a girls weekend and almost every stay has been great. Only minor concern with the lack of unfriendly service from one front staff member. The buffet is always amazing, there's tons of food, but save room for dessert!! Connie has always made our time in the restaurant fun and relaxing! I'm not a fan of their water system, very hard and has a strong smell. Our room was clean and the bottom floor with a walk out room was a bonus this year!! Great location in downtown Truro!

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Carrie W Thank you for your comments on your recent stay at our hotel with your friends. We are pleased that we were able to make your stay a positive one. Glad you enjoyed the buffet! Connie is a great waitress and was pleased to hear you enjoyed. Truro does have a lot to offer visitors and I hope you will visit again soon to take in some of the features we are well known for. Look forward to your next stay Regards, Judy

"Good hotel"

4
11/05/2017

very good service and rooms, the location is good and the rooms were modern and well equipped with large TV and microwave and fridge. The bed was very comfortable and the internet worked well, though trying to figure out receptions hand writing to enter the proper code was difficult

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Absolum Thank you for reviewing our property on your recent stay. Our whole team is pleased to hear everything was to your liking. We have done a lot of renovations this past year so we are happy they are showing in our guests comfort. Sorry our desk clerks writing was hard to read, sometimes being rushed doesn't work! We thank you for choosing us as your hotel of choice and we hope to see you again if in the Truro area. Regards, Judy N

"One Night - Business Trip"

5
25/03/2017

Excellent accomodations, hotel staff very friendly and helpful. I will stay here again on my next trip to Truro. Hotel very conveniently located with good service, close to shops and industrial park. Lots of room for parking and in a quiet area of the town.

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Johnglynnc: Thank you so much for responding to your recent stay at our hotel. We are glad that you were happy with your service, accommodations and friendly staff. We try our best to provide all our guests with the service they deserve. Look forward to your next stay with us. Regards, Judy N

"always a great place to stay"

5
23/03/2017

I stay at this hotel frequently and is always a pleasant place to stay clean friendly staff and great food close to everything the staff always goes out of their way to make sure you are taken care of

Judy N, Owner at Best Western Truro - Glengarry, responded to this review
Dear Andy: We appreciate your response to your recent stay at our hotel. I am glad that you found our staff and restaurant to your liking. We always try our best to be sure all our guests are well looked after. We thank you for making the Glengarry your hotel of choice when you are in the Truro area and look forward to your next visit. Regards, Judy N

"Would not go back"

1
15/03/2017

First of all they overcharged us because of all the people brought in from the Rugby tournament. Secondly our rooms were never cleaned nor did we get fresh sheets or anything even though we were out of the room the entire day. Front desk staff were terribly organized. Check out was a disaster, front desk was rude and totally not in control of the situation. I gave my keys and my room number and waited for about an hour for someone to check my room for damage. I was then charged 17.50 for dirty towels? They said that the dirt could not be washed out. They also never checked ID so anyone who had payed their deposit in cash could have easily had their money stolen.

Tulip82, General Manager at Best Western Truro - Glengarry, responded to this review
Dear Jaybeegz Thank you for rating our property. We apologize that you were so unhappy with us. We have a poloicy of changing our guest sheets every other day and as you were in the hotel for 2 nights only this was not done however your beds defintely should have been made. You were with Rugby as these are the only guests we rent to on this weekend and yes we did charge for ruined towels as red mud, blood and make up do not come out and this is a poloicy of many hotels as with us. We are not sure of which desk agents you thought were rude as this was certainly not their intent and we apologize if you believed them to be. Trust me the ladies remember exactly whom paid which deposit and we have not given out the wrong one yet and may we never. The long wait is unavoidable when checking people out on Sunday morning as everyone wants to check out at the same time and everyone is in a hurry. A lot could be said about the weekend however instead we apologize for making you unhappy as this is never our intent. Sincerely Rose DeCoste General Manager

"Restaurant Review"

4
04/03/2017

We're locals and eat at the restaurant frequently. I ate here on a Saturday for lunch with my family. I had the club sandwich and fries. They changed their fries and they are now crispy coated and they are the worst fries I've ever had!!! They need to go back to their old fries. The club sandwich wasn't great the bread was too hard, even for toast it was super hard and dry. Mom and dad had the lunch buffet, I tried the meat balls and the roast beef and liked them both. The jello in the buffet was old the cream on top was hard and dry. Overall I would not order anything that came with fries.

Judy N, Owner at Best Western Plus Glengarry Hotel, responded to this review
Dear Jane A Thank you for sending us your concerns about your lunch this past week. I'm sorry it turned out to be less than you expected. Yes, we have changed our fries and I will say that for the most part people love them. That is why we have kept them. I'm sorry you did not. There was no excuse for the bread on your club to be hard and crispy - I think that was a case of the server not picking it up soon enough from the kitchen after it was ready. We appreciate your comments and will bring them to the attention of the kitchen but we hope you will still come in and have lunch or dinner with us in the future and I hope we will do a better job for you. Regards, Judy N

"Last time at this hotel for us"

3
03/02/2017

The kids and I were really disappointed that the pool couldn't be used . There was a thick film on the top and the bottom in the corners was brown. It was disgusting. The staff said it would be cleaned, as always, that night but it was just as gross in the morning. The hot tub was removed. Just a big hole to show where it was. The pool was the reason we chose the hotel. The rooms were bright and clean and the breakfast was OK. When I mentioned that the kids were very disappointed the manager started asking very loudly over the walkie talkie what is going on with the pool. Although I was standing right there, she didn't apologise for the inconvenience or offer up as much as a free cup of tea. None of the staff did actually. They pretended like nothing was wrong. The exception would be the lady who was working when we checked in, she let us know about the hottub not being available. Next time we will stay down the road.

Judy N, Owner at Best Western Plus Glengarry Hotel, responded to this review
Dear Janice M Thank you for bringing to our attention your issue with our pool. Our pool is monitored and tested twice a day and cleaned once a day. I myself and my two grandchildren, were swimming in the pool just before you came and when we went in the pool was clear as a bell. They enjoyed their swim and then bubbles appeared. Our maintenance were called in and they tested and monitored the pool and within 2 hours the bubble were gone. We aren't sure what caused it but all was fine within a few hours. Sorry you were inconvenienced but you wouldn't have a problem on another visit I'm sure. Yes, our whirlpool is down - unfortunately, it will take about a month or so for another one to be brought in to replace it. Companies don't keep these in stock so it has to be built. We are upset about this also. I am glad the rest of your stay was enjoyable. Regards, Judy N

"Noisy & Rude Staff"

1
19/11/2016

I was with a business party, and had the extreme misfortune to stay at this establishment. This hotel has absolutely no soundproofing, but on top of that, the semi-incompetent and downright rude treatment I got from the staff was over the top. I was in the motel portion in the back, on the first floor, and there was a large group of people in the rooms above mine and my other party-members. Literally all night, these people were stomping around, screaming, and carrying on. There was tons of alcohol use up stairs and the noise level reflected this. They weren't just inside their rooms carrying on - they were outside on the balconies screaming. I called the front desk staff first at about midnight. They said they'd talk to them. About two hours later the noise level was still unbelievable, so I called again. The night person told me they were sorry, they hadn't "gotten to it" yet. Absolutely unacceptable. Other members of my party had the exact same reception when we brought our complaints about the noise to the staff. I called a further three times, up until approximately 4:30/5am. The noise level carried on the whole time. In the morning when I went to complain to the front of house staff, we were told that basically, we had to suck it up, they were there and they couldn't do anything. The front of house day manager I spoke to was extremely rude, and said the noise level was just going to be like that and I had to deal with it. She told us to deal with it or move to another hotel. Normally I would have left this hotel immediately, but an event in town had all hotels booked up. Fortunately, on my third night I was finally moved to the main portion of the hotel rather than the motel out back (after two days of complaining). That was better, the noise was less noticeable, but the residents in the courtyard were still noisy, and I did end up phoning the front desk once. Fortunately after that initial call on the third night I was able to fall asleep (about 2am). The first two nights I was there I got only 3-4 hours of sleep due to the noise, and while they comped the third night, they refused to give us any further discount. As the whole purpose of the hotel is to allow guests to get restful sleep away from home, they absolutely did not live up to this expectation at all, and their refusal to deal with other guests that are making extremely excessive noise, keeping up everybody else in the vicinity is insane. Additionally, on the first morning (a Friday) construction began at the hotel at 7:20 AM. While I understood that there was active construction at this place, that doesn't account for the fact that at this time in the morning, a worker started smashing against my wall, trying to get off some old brick facade. REALLY, they couldn't be instructed to start that perhaps a little later in the day?! So after being up until 4AM due to the noise, I got woken up at 7:20AM. I would never stay at this hotel again, and I'll be thinking twice before staying at ANY Best Western ever again. Horrible rude service, and absolutely unacceptable noise levels.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Roustie: Thank you for letting us know your concerns on your recent stay with us. We are sorry you were inconvenienced but as your contact that booked the rooms for your group was told at the time of booking that the hotel would be extremely noisy as all hotels in Truro were booked for Nova Scotia Music Week. Our front desk did move some people to outside rooms to move your group inside and offered to check other hotels for your group. We did offer dinner to the people affected and sent a Travel Card to the organizer and were thanked for trying. Again, we apologize, this is not the norm but was a very busy weekend and our staff did their best (even called the police to have them quiet down). Regards, Judy N

"No issues"

5
04/11/2016

Stayed first 2 days of November. No issues. Room was nice and clean but bathroom small. Excellent breakfast each morning that came with the room. Lots of choices. Staff was friendly. Other dining options nearby, also mall for shopping.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear SCR1954 Thank you for responding to us on your recent visit to our hotel. We are pleased that you found everything to your satisfaction. We have lots to offer in Truro including Victoria Park, 1000 acres of park in the middle of town. We also have great Downtown shopping which I hope you will consider when you visit Truro the next time. We hope you will think of us on your next visit also. Regards, Judy N

"Comfortable, quiet room"

4
02/11/2016

This was my second time staying at the Glengarry for business and I had no complaints. The room was standard and meets what I expect. It was clean and quiet. Staff were helpful. I was disappointed to find out they don't have a gym, but they do have a pool.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Nic7895 Thank you for taking time to review your recent stay at our hotel. We are pleased that you found everything to your satisfaction. We try to exceed our guests expectations and learn from all reviews. We do have complimentary passes to the NSCC gym across the street from us which I hope you were offered in lieu of us not having a gym. When you come again, please ask the Front Desk Staff for one of these passes. Thanks again for your review and we look forward to your next visit. Regards, Judy N

"Glengarry"

5
30/09/2016

Staff are happy to see you and welcoming. Keep up the good work. lots of information that include places to eat, entertainment in the area and know what is going on for things to do in town. They were doing work at the time and you wouldn't even know it was going on. Breakfast was great in the morning..

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear StephenmZ3600RM We appreciate all your great comments on your stay recently at our hotel. We are glad you enjoyed your stay and that our staff we able to direct you to all the great activities that Truro has to offer. We are doing renos and I am glad that you weren't inconvenienced by any of it. Hopefully you will think of us the next time you are in Truro. Thank you. Regards, Judy N

"Awful... just awful.."

1
21/09/2016

Booked this as one of the last options for a couples getaway in Truro. I booked online with visa debit but upon arrival was told I needed a different credit card or pay an extra $100. I had booked for two people but was charged for an extra at checkout. The staff was mostly very rude, with one or two exceptions. This was not romantic in the least as right outside our window was a loud intoxicated fight that lasted for a while until authorities arrived. Not the romantic stay I was hoping for. Breakfast was cramped with small shot size glasses for juice and inattentive servers!

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Lauren M: Thank you for sending us your comments on your recent stay at our property. We apologize that your stay wasn't as you expected. We use all comments as a learning tool to get better. Hopefully you will give us another chance to show you we can do better. Regards, Judy N

"Clean and cozy!"

5
20/09/2016

Stayed here on a recent family vacation, we booked two adjoining rooms. Rooms were spotless and staff was friendly. Breakfast was typical, but we all enjoyed it. The kids really enjoyed both the indoor and outdoor pools. If we ever return to the area, we know there will be a great place to stay.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear David R: Thank you for taking the time to review your stay at our hotel this summer. We are so glad you and your family enjoyed our property and that the children enjoyed both of the pools. The outdoor pool is a hit with kids for sure! Thank you for choosing us and we look forward to your return in the future. Regards, Judy N

"Yikes. Won't do that again."

2
14/09/2016

The rooms were extremely dated and smelled terrible!! After checkin I messaged my husband to let him know how bad the room was and I was not at all comfortable. There were also a couple spiders and cobwebs in the room. After he arrived, it took very little discussion to decide not to even stay for the night and we left.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear KVic Thank you for reporting your unfortunate situation at our property this week. We are under construction in that exterior building at this time but that is no excuse for the problems you encountered. We hope that the next time you are in our area you will give us another chance to show you the hospitality you deserve and hopefully all our renos will be done by that time. Regards, Judy N

"Best Western Plus?! You must be joking!"

1
10/09/2016

The property we wanted to stay at was full, so they referred us to this Best Western. We should have asked to see the room before we checked in. The building out front looks nice. But we were sent to the dump in behind the main building. The smell when we opened the door was disgusting...like urine. The bathroom was tiny, with no space for toiletries. We tried to open the windows because of the smell but one of the windows was broken and didn't open. If I was travelling alone, I would have left at that point but my husband was tired from a long day of travelling. I wanted to sleep in my clothes...or the car. Was so glad to get out of there this morning. And the shocking thing is...the price...we have Best Western Diamond status and are CAA members but it was still over $150 with taxes. Ridiculous. When we checked out this morning, no one asked about the room or if we were pleased with our stay...big surprise. Avoid this place!!!

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Cynthia8212 Thank you for reviewing our property on your recent stay. We apologize for the problems you encountered and with all guests, we want to provide hospitality and assure that all our guests have the comfort they deserve. We failed you in this and hope, if you are in Truro, that you will give us another chance to show you that this is not the norm. Call us directly if you wish to discuss this further. 902 893 4311 Regards, Judy N

"Great Value !!!"

4
10/09/2016

We had a great stay at this property. Rooms very clean and comfortable. Kids enjoy the pools. Yes they have two pools !!! Staff was very friendly. The breakfast buffet was ok nothing special. Not sure why it's advertised Free but we were charged $5. The only thing that I didn't like was that at check in the clerk wrote out my full credit card number on the registration card. Isn't that against the privacy act ?! No one does that anymore. I use to work at a hotel and such practice stopped over 5 years ago. When asked why she was doing that I was told that this is the only way they can charge me in the morning. I think it's time to update your system I have the fact that my credit card number is out there for any employee to see. Hoping this will be changed next time I visit.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Monika M Thank you for taking time to review your recent stay at our property. We're happy that your children enjoyed both of our pools - outside one sure is a hit with the kids! I will be checking into the issues you had and we use all comments as a teaching tool. We hope you will come back to stay with us if you are in the Truro area again. Regards, Judy N

"Truro Best western"

4
04/09/2016

This is a very nice hotel that will be even nicer when the renovations are complete. The beds were so comfortable i didn't want to get up. The morning staff is very friendly. The breakfast was very good, I will definetly be staying here again the next time i'm in Nova Scotia

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Cathy A: Thank you for taking time to review our property following your visit with us last week. We are happy you enjoyed your stay. We are doing a lot of renovations just started last week and we are very excited about our new look. Thank you for commenting on our great staff, we are very lucky. We look forward to your next visit and hopefully all our renos will be complete. Regards, Judy N

"Glengarry Gem"

4
31/08/2016

Recently had occasion to spend 2 nights here with my family while vacationing across the east coast. The location is just a few minutes off the TC highway and on the only route to Halifax so the location was perfect for us. The room was well appointed and clean. The staff were very friendly and efficient. The hotel has an onsite restaurant featuring a breakfast buffet or full menu (included in our package, which is good trying to feed 2 teenage boys), it also has 2 pools (indoor and outdoor) , a nice courtyard for sitting and a business center. Truro has lots of dining options to choose from all within minutes of the hotel. This hotel delivers good value and comfortable accommodations, recommended.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear CDR: Thank you so much for your very positive review of our property when you stayed with us this week. We are so glad that you enjoyed your stay and were able to take advantage of all our amenities. Our staff are great and really enjoy hearing that their hospitality lived up to our guests expectations. We hope you will think of us again if you are back in the Truro area. Regards, Judy N

"Best Western Not The Best"

1
29/08/2016

Aug 17 2016 My daughter and I reserved a room and checked into the Best Western Glengarry, 2-3 hours later the power went out. We waited for it to come back and I talked with the desk staff. They did not know what happened. Later I checked again and there return time of power kept being pushed back. We were very tired but we needed our Cpap machines to sleep. Around 1.00AM I talked again with the desk about my concerns and said we may have to leave by now the power company had pushed the return time to 3.00AM the person on the desk told me if we had to leave we would not be charged for the room. About a ½ hour later we packed up in the dark turned our keys in and left. Two days later I checked and my credit card was charged for the room. I called the hotel and spoke with the manager. Aug 20th 2016 @ 9.35AM she was very rude when I tried to explain she told me they do not give refunds! She was on the desk the morning of the 18th and she did not tell me we would not be charged. They didn't process my checkout as they did not have any power and the emergency lighting had gone out. Even the guy on the desk, flashlight was getting dim. We have stayed a lot and the Best Western has always been out Hotel of choice. Never a problem that the hotel has not gone out of the way to resolve and there has not been many as we have always found Best Western to be top rate in customer service. We were not upset we had to leave as things happen. But the attitude of the management when I called and tried to resolve this has really upset me now. They could of offered us free night, 30% off instead of We don't give refunds and the power outage wasn't our fault. Will when I pay for a hotel room I expect power let them take it up with the power company. So now when we travel we will be looking for the holiday inn.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Guest: Thank you for your comments regarding your stay with us in August. Unfortunately, the power did go out across the whole town, approximately 4,000 people were without power that evening. We were told a car hit a pole and a transformer went out. It went out at 10:10 p.m. and came on at 4 a.m. We are sorry you were inconvenienced but it was totally out of our control and we tried our best to accommodate those guests in the hotel. Sorry we didn't live up to your expectations. Regards, Judy N

"bike trip 2016"

4
28/08/2016

place was clean parking was great right outside our room..bar was big restaurant food was ok..didn't do breakfast as had to catch ferry (half hr away) to pei..front desk was very helpful! sent us to nook an cranny for drinks an lunch when we first arrived as there restaurant is not open on Mondays..pool was cold..hot tub not working correctly..we seemed to have issues with all the best western pools an hot tubs except the one in Halifax nova scotia..i don't understand why these things aren't maintained as a lot of guest book best western because of these added feature...we stayed two nights bikers were welcomed with open arms...

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Bike Trip 2016 Thank you for taking time to review our property on your recent visit. We take all comments good and not so good so that we can rectify and learn from your experience. We have checked into the pool/whirlpool situation and although the pools are maintained and tested on a daily basis we are checking further as we had no other complaint on them. Thank you for bringing this to our attention. We enjoy bikers guests and welcome you back anytime. Hopefully, you will consider us when you are in our area again. Regards, Judy N

"Glengarry Hotel Truro"

5
28/08/2016

Have stayed here in the past, very convenient for me. Visited Joe Howe waterfall in the park which was walking distance. The staff are always helpful the restaurant is very economical. Free breakfast altho some days it was packed and hard to find a table, but it was a very busy time school holidays. From here we were able to travel to Springill one day and then the following day to Peggy's cove.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Guest Thank you for taking the time to respond to your recent visit to our property. We are so glad that we lived up to your expectations. Glad you enjoyed the attractions in our area - Victoria Park is a beautiful park, 1000 acres in the middle of town. We are very fortunate to have it in our town - equally as beautiful in winter as in summer. We are referred to as "The Hub of Nova Scotia" due to the fact that you can stay in Truro and do many day trips as you did and still come back and stay with us at night. Thank you for choosing us, as we know you have choices, and we hope you will come to see us again if you are in our area. Regards, Judy N

"Sherlock Room is nice venue"

4
17/08/2016

We have company meetings and christmas parties here and the service is great. Personal bartender, gambling area, piano. Excellent food, drinks. Very good. I would recommend if you are looking for a venue for business or party setting.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Jamie B Thank you for taking time to review our property and in particular Sherlocks Lounge. We are so glad you enjoy your time with us and you are right, Sherlocks is a great spot for business or party settings. It's a cozy spot for sure. The staff were glad to hear that all was good with your stay and we look forward to your next visit. Regards, Judy N

"Great hotel "

5
10/08/2016

Great hotel with downeast hospitality! Very accommodating and breakfast is the bomb! loved it our beds were so comfy, and a welcomed sight when we returned from a long day of sightseeing! We will be back! thank you all!

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Daniel P Thank you so much for your great review of our property! We are very glad we lived up to your expectations and that you enjoyed all aspects of your stay. We hope you have a safe journey home and look forward to another visit in the future. Regards, Judy N

"Great stay"

5
07/08/2016

Stayed 2 nights at the Best Western Glengarry in July. Beds were very comfortable with lots of pillows to choose from, rooms were very clean and had everything we needed. Front desk staff was very helpful and friendly upon check in . They have an indoor and outdoor pool, free wifi and computers in the lobby for guests to use. We had a couple of drinks in their own site lounge one evening relaxing. It's not far from the downtown area, and quick access to the highway. I would definitely recommend the hotel.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Bluenoser_Min: Thank you for your great review of our property. We are so glad that all your expectations were met. The staff here are great and see these reviews so they will be happy that you enjoyed your stay. We hope that you will stay with us again when you are in Truro the next time! Regards, Judy N

"Comfortable Room, Air Conditioning Not Working"

4
05/08/2016

My king room at the Best Western Glengarry was quite comfortable, even a bit luxurious. Unfortunately the air conditioning wasn't working. Luckily it was cool enough in the evening to open the windows. Breakfast was just OK with a slow conveyor belt toaster that had people lining up and really overly cooked scrambled eggs. Replace the ancient air conditioners with ones that work and the rating gets upgraded to a very good.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear areview28 Thank you for your mostly positive comments on your stay with us last week. We thank you for letting us know about the A/C and it has been replaced. We take all our comments very seriously and try to rectify any negative issues. We hope you will stay with us again in the future to see all the upgrades that we will be doing starting very shortly. Regards, Judy N

"You get what you get with the Price !"

3
05/08/2016

We have book this hotel with expedia. The hotel was at a good price and we received what it was expected. The hotel room were very too much humid when we got inside it but in general the room was cleaned. I would recommended this hotel for somebody that travel with a family or that has a budget that is 100-130$ per night.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Carl S Thank you for responding on your stay at our property on your recent visit. We appreciate your comments and take all as a learning tool to get better. We hope you had a good trip to Nova Scotia and will return again in the future. Regards, Judy N

"Ok stay"

3
04/08/2016

We arrived at the hotel and headed up to our room on the 3rd floor. When we walked in, the room was extremely hot however it was a hot day and the AC was not on. We turned it on at the lowest setting and left for 8 hours. Upon our return the room was still hot and it appeared the AC was not working at all. As it was so late, we didn't call to complain and dealt with it. Went downstairs for complimentary breakfast at 9AM and found it very picked over and not alot of choices. The room was clean and beds are comfortable. The gals at the front desk were very friendly upon check in.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Melanie M Thank you for your comments on your recent stay at our property. We are sorry about your A/C problem but it was found that the switch wasn't turned to the proper setting. Sorry for that as it must have been a very uncomfortable night for you. We have dealt with the restaurant on making sure that even late in the morning there needs to be a well stocked buffet. I am glad that you found our staff to be friendly and helpful and hope that you will give us another chance to show you great hospitality in the future. Regards, Judy N

"Smelled of wet dog"

1
04/08/2016

We stayed in the older motel part, paid way to much for it and it took almost a month for them to return fees from the hold on my credit card even though we paid cash! Room smelled of wet dog and cigarettes and pool and a stinky sludge on it. We let them know our feelings. They didn't seem to care :(

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Michele D Sorry we didn't live up to your expectations on your visit to our property. Since your visit was last year in October our pool would have been closed at that time with a pool cover. I am sure if you stay with us in the future you will have a much better experience. Regards, Judy N

"long weekend"

4
01/08/2016

First rate service booked through 3rd party and when we arrived found that we where booked in a second floor room with no elevator and my mil uses a walker and cant clime stairs .Even though they where booked solid and had no other rooms they switched some bookings around and found us a ground floor room . Older buildings but very clean wonderful beds extra pillows breakfast way above average we likes so much booked second night only negative WiFi was slow at night

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear busguy121 Thank you for your wonderful comments on our property from your stay a few days ago. We are happy that everything was to your liking and that the staff were able to accommodate your needs. We appreciate all comments as they help us get better. Regards, Judy N

"What A Surprise"

5
01/08/2016

Planned a last minute get a way with friends and booked this spot. Found the rate a bit high at first but this place is worth it. An indoor and an outdoor pool (indoor a tad chilly) was fun. The lounge is relaxing and the restaurant excellent. Our room was up to date and very clean. The beds are heavenly.

"Lots of good and a little not so good."

4
31/07/2016

PLUSES - free 'goodie' bags upon arrival - nice outdoor pool - Blueberry muffins! MINUSES - get to the buffet BEFORE 8:30 or you could be out of luck. A little bland as well. - 'secondary' set of rooms behind the main building perhaps not as nice, but not bad at all either. - a little pricey but you could blame the HST on that. No big complaints. I was about to say that the air conditioner didn't work but that was me not knowing how to work it (lesson - don't rush to complain about something!).

"Better than the ratings"

4
29/07/2016

A solid "4" in my book. Spacious room, friendly and helpful staff, excellent hot breakfast with lots of options. Bathroom is a bit small but there are shelves under the short counter. Make sure you go see the Tidal Bore which is close by. Also recommend Parrsboro to view the horizontal tide and Hall's Harbor for the vertical tide.

"Family Friendly"

3
27/07/2016

I stayed here door family event. The beds are comfortable and clean. The hotel is looking tired and needs to be updated. The staff was pleasant and helpful with the exception of the Front Desk Manager. Watch out for her as she has a nasty demeanor. The conference food was ok but fairly outdated with tuna casserole, basic salads and packaged homefries. Thos could have been the conference organizer but it felt very packaged. The breakfast buffet is along the same line but it was included in our room so it was fine and the service was friendly and helpful. They have an indoor and outdoor pool.and a hot tub. It's in a central location with lots of parking. Plus there is not a lot of choice in Truro for conference functions which are family friendly.

"One of the best hotels during our visit to Canada"

5
27/07/2016

This hotel was one of the best in our 14 day visit to Nova Scotia, great service and very clean and comfortable. Would stay there again on our next visit to Nova Scotia. My only concern, for a Best Western Plus, the bath towels did not have the softness I would expect from a Best Western Plus Hotel. Otherwise a great stay and will stay there next year, when we return to Nova Scotia.

"Nice but Expensive"

4
23/07/2016

Spent one night here with our family of four. We stayed in the main part of the hotel and had a nice room on the ground floor. The door to the grassy court yard and outdoor pool was handy. The beds were super comfy as well as the couch chair with the foot stool. The indoor pool and hot tub provided a relaxing place to chill after a long drive. We were disappointed that there was no fitness facility and that we had to pay extra for our teenaged children for the buffet breakfast as it was no better than the other hotel breakfasts that we encountered on our trip. The hot items were on the cold side and the hard boiled eggs were raw. We didn't feel the price justified the value.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Shutterbuggz: Thank you for sending us a review of your recent stay with us. We are glad that you found our property to be comfortable and relaxing. Sorry a couple of things disappointed you and we have spoken to the kitchen regarding your breakfast. Hoping you will give us another try if you are in the Truro area again. Appreciate your business. Regards, Judy N

"Pleasant stay."

4
10/07/2016

We visited this hotel for two nights during a tour of Nova Scotia. Check in was efficient. Not sure why we were placed in one of the outside rooms which could have been a problem had the weather been bad. They did not bother to get the soya milk we had requested and in fact the waitress was very offhand about it. Visit the old school museum just across the road...very interesting!

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear MickyYorkshire Thank you for your review of our property. When booking online a guest has the option to book in the main building or in the exterior building and I have to assume you booked the latter. I hope that you were given the option at the time of check in, if possible, that you could have moved to an inside room. That is our policy. I'm glad you enjoyed the area and hopefully, if you return to Truro in the future you will try us again so we will show you our true hospitality. Regards, Judy N

"bit of a disappointment"

3
29/06/2016

but overall a not bad stay. when we first arrived the room smelled musty, as if it hadn't been opened for some time. Which surprised us since the hotel was mostly empty and I wasn't sure why they'd have put us in an outside room with rooms available in the main building. However running the air on high for a while helped the smell. Unfortunately this was to be our longest stay - three days - and each time we returned to the room after a long day of traveling, we came back to that initial mustiness. It was a definite blemish on an otherwise fine stay.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear RoxxLarry B Thank you for your review of our property. I am sorry that you experienced a guest room that was less than adequate. We went through a couple of weeks this summer where the humidity was extremely high and unfortunately, unless the AC was left on in the outside building rooms, they did have a bit of a musty smell. Fortunately, that period is over. I apologize for your inconvenience. We hope you will give us another try if you are in the Truro area. Regards, Judy N

"Great Property, comfortable and amazing staff"

5
29/06/2016

Extremely clean, comfortable, friendly. They always make me feel like I'm coming home. The property boasts both an indoor & outdoor pool, jacuzzi. Rooms are spacious, clean & tastefully decorated. Although the property is very well kept, it is the staff that keep me coming back,always happy, always caring, always friendly and a lot of fun. Victoria Park is within walking distance as well are the Atlantic Superstore, NSLC, Good Life and Truro's Downtown.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear 874rickyh: Thank you for your great assessment of our property. We are glad you are a return customer and always find us to the expectation you deserve. Our staff are great and they are always pleased to hear that our customers are happy with their service. We are very central to a lot of amenities and we're glad you take advantage of our local area. We look forward to your next visit. Cheers, Judy N

"Very Comfortable"

5
26/06/2016

We got the room with the pillow top mattress and I have to say, it was wonderful. Our room was clean and tidy. The staff was friendly and helpful. There is an outdoors pool as well as an indoors pool. A lot of parking. It is an older hotel but has been updated amazingly. You would never know the age of the building. Our room had a bar fridge and microwave. The only thing I can even think of that was less then prefect was a small elevator. It ran smooth just a bit tight with three people and our luggage. I would defiantly stay again

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Sherry B I am very pleased to read that you enjoyed your stay at our property recently. All our guest rooms have pillow top mattresses and we get a lot of compliments on them. We have a great staff and also get a lot of compliments on their friendliness and expertise. Yes, we do have an older property but we have been doing a lot of renovating over the years and are just about to start more renos next month on the front of the building and the two storey building! We hope that you will stay with us again to see the results if you are in the Truro area. Sincerely, Judy N

"Seedy facilities can't be overcome by nice beds "

2
22/06/2016

Rusting bathtub that did not drain. You can hear your neighbors, anyone in the hallway, and the noisy bar across the street. Beds & towels were great but the rest of the room subpar. Staff was friendly and efficient. Overall the room is way too expensive for what you get.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear 60marilyn/ Thank you for your review of our property. I am sorry that we didn't meet your expectations but we take all responses to use as a learning tool to be better in the future. I am glad that you found our staff to be friendly and efficient. Regards, Judy N

"WHEN TIRED STAY AT BEST WESTERN"

5
20/06/2016

After having driven for 400 km and very tired, we decided to look for a hotel, the BEST WESTERN was located in an excellent location , especially for a person who has never visited Truro . Parking was free, food was very good and the environment was excellent and extremely helpfull

"Basic room with easy access to vehicle on main floor"

4
03/06/2016

The hotel looks nice inside and stay were very pleasant and helpful. I had a single bed, and room size accordingly. It had a non carpeted floor which was fine but it does detract a bit from the usual appearance of BW rooms. I was advised of the bar across the street or I would have asked for a room at the backside of the hotel to avoid the loud noise of party goers and music coming through the opened garage style door. Overall I was comfortable and the noise lasted only 2 hours.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Cruising-on-2 Thank you so much for your review of our property. I am glad you enjoyed your stay. You mentioned that you had a single bed which I assume was a King size bed as we only have King rooms or 2 Queen rooms. We just recently installed hardwood floors in a couple of our rooms as a lot of people travelling now are preferring non carpeted rooms and so far, we have received great reviews. Sorry about the noise from across the street - we have had to ask a couple of times now for them to quiet it down. Hoping you will stay with us again in your future travels to our area. Regards, Judy N

"Amazing breakfast!"

5
29/05/2016

Stayed here recently for a work conference. Due to the travel distance, we came up the night before. The rooms are clean, comfortable. I actually liked the 1st floor rooms that you could park in from of and had access right to the parking lot. The best part was the breakfast that was included was not the usual buffet breakfast. You sat at a clean table and a waitress came and took your order and delivered it fresh, hot and perfectly made. It was a huge breakfast for being included and I could not possibly eat it all.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear MPE1444 Thank you for your great review of our property. We are so glad you enjoyed your stay and that you liked our served complimentary breakfast. Hoping that you decide to stay with us on your next trip to Truro. Sincerely, Judy N

"Great Convention Hotel"

5
19/05/2016

Last weekend I attended a Rotary 7820 District Convention at the Glengarry. They are well set up for conventions with a large main room and several break out rooms. The food was excellent as was the AV. The guest rooms are clean and well maintained. I requested a certain location and was pleased to have my request honoured. The staff are very friendly and knowledgeable. We had a great Convention. Thanks.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Bob M Thank you for taking time to respond to your recent visit to our property. We enjoyed having all the Rotarians here for the District Conference. Everyone seemed to have a great time. Thanks for your favorable comments on our convention facilities and staff. Hoping that you will stay with us again in the future. Regards, Judy N

"Comfortable Nothing Fancy"

3
17/05/2016

Spent 4 days here as part of a conference. the room was a drive up room. clean and comfortable but dated. the food in the hotel was good but had trouble meeting dietary issues. Would i stay there again probably not.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Duncan C Thank you for your recent posting on our property. I am sorry that you were less than happy with some of our facility but pleased that you were happy with others. We hope that you will try us again to show you that we can meet all your expectations. Regards, Judy N

"Excellent facility with friendly staff"

5
17/05/2016

This is a very pleasant, comfortable and affordable hotel with very friendly and efficient staff. Was attending a conference in this facility which included several meals. Meals and nutrition breaks were excellent and conference facilities were very pleasant. The staff were very quick to replenish tables with with water and fresh water during the Nutrition Breaks and the conference areas were very clean and comfortable. The bedrooms were very clean, spacious and comfortable.

"Poor customer service"

1
21/04/2016

Extremely poor customer service. Having not been notified of the cancellation policy at time of booking, I contacted the hotel the day prior to our arrival to cancel due to unforeseen family circumstances. (I called to cancel only about 4 hours after the "cut off" time) I was rudely refused and was even told that there was no sense speaking with the manager since she would not be able to help. I've never experienced such poor customer relations when dealing with my hotel reservations. Needless to say, I will be staying elsewhere when traveling to Truro.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Lynne S: Sorry for your misinterpretation of events regarding your reservation for your team room. When you reserved your room, there was a team policy of cancelling 24 hrs. prior. However, our desk clerk said she would try her best to sell your room and she almost did with a customer on the phone but one of your team members came to the desk and said he would take your room as he needed an extra. You were never charged for your room as it was taken and paid for by someone in your group. We have his name if you wish to call Carmella, our Front Desk Manager. We hope you will give us another chance to show you that we can meet your expectations. Regards, Judy N

"Excellent New Year's Stay"

5
15/04/2016

Late post due to life being what it is. We booked the last room available for New Years Eve. We came in early on Dec 31 2015 knowing full well we had paid for our room for Dec 30 to guarentee our late and or early arrival. There was a momentary glitch while the front desk staff called up our resrvation. Camella was on the phone nearby talking to another client but looked over and gave the ok to an unfortunately mis-informed registration staff to go ahead . I actually spoke to the lovely and talented Camella to book our stay because I knew we were flying in late and did indeed agree to pay for the room the night before we would arrive in the early A.M. and wanted verbal conformation and the name of the verbal conformation staff member. Knowing New Years Eve can be a challenge, I made a big point of saying we would be arriving early that morning. Camella not only got us sorted, she escorted us to the Breakfast room to make sure we got the free breakfast we were entitled to from the night before (when we were all busy flying to Halifax). Best breakfast ever! Honestly we were so travel weary we would not have considered we were still eligible at that time to get the included breakfast. At 35 minutes before the offer ended our waitress immediatly identified us as weary travellers and coffeed us up and helped us choose our food because by that time we would have accepted anything. Our room was in the older, further from the main building area and exactly what we needed. Comfy beds, fridge and microwave, dishes and cutlury. The room itself was clean and the housekeeping staff intoduced herself and asked if we needed anything. Much later we had the early New Years Buffet dinner in their most excellent restaurant before heading out to the Mark Walker comedy show at the Marigold. Well, actually my husband had the buffet. I was not yet ready for a big meal so I ordered the seafood chowder. Best chowder ever, but such a large serving I did not finish it. They bagged it in a microwave friendly manner and sent me off with a spoon for later. After asking if everything was ok or if I would prefer something else! I ate the rest cold upon returning from the evening festivities and people were jealous. So upon taking my leftover chowder back to the room I saw our friend Camella all dressed up hosting a party in one of the conference rooms. I believe she was off duty at the time but she still had an eye on the front desk and assisted staff with the usual protocal for paying customers on New Years possibly less than sober. This girl is a gem and I hope Best Western appreciates her. The rest of our trip was indeed a Happy New Year. We hope to return soon. Having read a few reviews in the time since our stay I must say that I think Camella totally knows what she is doing and the comlaining people either are just haters or want something for nothing ( in my opinion).

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear loonsatlarge_123: Thank you so much for the long and detailed review of your stay last New Years Eve! We are really happy that you had an enjoyable time and it was a busy time. Yes, Carmella is a great asset and has been here for many years - I'm glad she was able to sort out any glitches in your reservation. Thank you for taking the time to give us your thoughts as we use all reviews as a teaching tool of what we are doing right and to correct any wrongs. Regards, Judy N

"March break"

3
23/03/2016

Very clean,well decorated rooms.Comfortable beds,great pool.Wonderful breakfast, great restaurant staff,didn't get to check out bar as I was traveling with children.Great location.. Negatives would be...not the friendliest staff,pool area needs throuough cleaning,and dusty fake plants take away from decor.Just a quick tip..it has motel like drive up rooms..be aware when booking.. Prob nice in summer..especially with the outside pool..but a drag in the winter to have to get bundled up to go to pool and breakfast. I booked on discount site so worth the price I paid.. Would recommend this hotel..it is close to the beautiful Victoria Park :)

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Hello - thank you for taking the time to respond to your recent stay at our hotel. Glad you enjoyed our guest rooms, pool and found our staff friendly. We will take your constructive criticism to heart and learn from it and use as a teaching tool. We hope you will afford us the pleasure of hosting you again if you are in the Truro area. Regards, Judy N

"Convenient location and great service"

5
19/03/2016

This was my first time here and I was impressed with the room, the quality of the bed and the service. I ate in the restaurant and it was one of the best burgers I've had. A perfect place to stay in Truro.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Teresa 1964: Thank you so much for your great review of our property So glad you enjoyed your stay and enjoyed our restaurant. We get a lot of compliments on our great burgers - my favorite also! Looking forward to seeing you again when you are in Truro. Regards, Judy N

"Truro 7's"

1
13/03/2016

Came here for Truro 7's and they were very poorly organized. When trying to ask questions over the phone prior to arriving was answered with one word answers and a rude turn and then when leaving it was a disorganized chaos and we were talked down to like we knew nothing and were treated poorly. Next time we come for truro 7's we will not be staying here and will let other people know of our experience.

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Lauren B: Sorry to hear you were less than pleased with your service over the Rugby Weekend. It is always a very busy time but we've been doing this for many years and with the number of staff needed to be around during the weekend, it has always worked. We understand that you don't want to stay with us next year but know that you are always welcome. Regards, Judy N

"the boss needs to learn customer service skills"

2
13/03/2016

really comfortable stay, however the lady on the front desk who i' am guessing was the boss ( the way all staff interacted with her) could do with learning some customer service skills! saying you don't have time for this and that you are busy is just rude. paying $10 for spare room keys after the initial 2 given out (4 of us were in the room) is just outrageous never have I stayed at a hotel like that, then to get charge for blood on a towel and dirty face cloth just feels like robbery. just felt like she was more concerned about the extra money that could be made, all other staff were a credit to the best western bran and the hotel, maybe she could take note of that

Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Dear Jahopkins62: Thank you for your comments regarding your recent stay at our hotel. Sorry that you feel you weren't treated fairly and this issue has been brought to the attention of the staff involved. This weekend is always very busy and slightly chaotic and we always hope that all involved will enjoy their time away. Hoping you will give us another chance to show you our true hospitality. Regards, Judy N

"Won't make this mistake again!"

1
05/03/2016

Came to Truro for the weekend chaperoning teenage athletes. Compared to the hotels we usually stay in, this is "sketchy" - the girls were alarmed by the police van driving around the parking lot. The rate ($180 including tax) is high for what you get - a rundown motel. Breakfast is only complimentary for HALF our guests. Hotel requires you to book for two nights, and then the "complimentary" breakfast is only for one of the two. Won't stay here again - if we have to come to Truro, we'll try the Holiday Inn next time.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Rhiannon M: Thank you for your comments on your stay this past weekend. Sorry you were disappointed with your stay. Just to clarify - you booked your rooms through Expedia for 2 people in each room and got their rate. You were given coupons for breakfast for the number of people booked per room. As for the police driving through the parking lot, we have a great police service in Truro and they do this with all hotels in the town as a service to protect our guests. Sorry if you felt it was for other reasons. Sorry you won't be staying with us again in the future. Regards, Judy N

"Best Western Glengarry, Truro - Not Customer Friendly"

1
04/03/2016

I recently booked a reservation for 1 night at the Best Western Glengarry and needed to cancel due to an unexpected family commitment. I called as soon as I was off work and was able to notify the hotel of the change in plans and the front desk clerk quickly said that I was 4 hours past the deadline to cancel. Nothing that she could do. I asked to speak to a manager or supervisor, none available. I left a message with the General Manager, who is away until Monday. I called Customer Service for the Atlantic Region and they tried to reason with the hotel- nothing done. I called the hotel again in the morning to see if my reservation was cancelled. The Supervisor said that she could not cancel my room and they turned away many customers today. I replied that my rooms was available to be sold..she said there was nothing on my file to say that and the people that called today wanted to stay two nights. The clerk the previous night did not leave a note on my reservation to say I wanted to cancel my room. Opportunity to sell the room was lost. I called Customer Service again ... was told it was up to each individual property to choose how to handle reservation cancellations. I work in the hospitality industry and understand that cancellations are unfortunate but they happen but you still provide good customer service. Every guest is to be valued and you work to ensure their experience with the property is professional and exceeds expectations in service delivery. Every employee is a representative of the hotel and they should always be professional and deliver excellent customer service in the hopes the guest will return to your property or a sister properties. I was left NOT ever wanting to deal with Best Western Glengarry Truro.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear J L from Antigonish: Thank you for letting us know of your experience this past weekend. When you called to let us know of your need to cancel your reservation it was past our cut off time so the desk clerk referred you to our Desk Clerk Supervisor and to call her in the morning. At 2 pm in the afternoon when you called you were told that she would probably be able to sell your room as we were booked solid. She said she would contact you if she sold it. Ten minutes after talking to you she sold your room with a walk in and immediately called you back to tell you that information - the number on file for you was your husband phone so she left a voicemail to tell you that you wouldn't be charged as she had sold the room. Sorry you weren't able to make your trip as you planned. Regards, Judy N

"Beautiful and comfortable room"

4
29/02/2016

Stayed at the Best Western Plus Glengarry while in town for a business meeting. I stayed in one of the executive suites and loved the room. I wish I could have had more time in it to enjoy it. The room had 1.5 bathrooms, separate living room and an electric fireplace (which was enjoyable). The full bath even had a Jacuzzi tub, which unfortunately, I didn't have the time to enjoy. The three executive suites are separate from the other bedrooms and should normally be quieter than the other rooms, except when the room next to you is having a birthday party. Hotel was excellent, service was top notch and room was quite enjoyable.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Good afternoon - thank you for your wonderful review of our property. We are delighted you enjoyed your stay in one of our suites. We just finished renos in the suites and installed the hardwood floors. I hope when you are in Truro again for business or pleasure you will make us your hotel of choice. Thank you again. Regards, Judy N

"Alternative would have been nice"

3
22/02/2016

If you are travelling solo for business and need a place to stay. It's okay at best. Be sure to ask for a room in the main building as it was no joy getting soak first thing in the morning walking across the court yard from the exterior building back to the main for breakfast. Furniture could use some updating. Front desk was okay at best. If you a BW member don't expect any of the usual benefits. This location is best suited for conventions and locals. Will I be back ? Unlikely if there are other options. In summary this was mediocre at best.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Good Afternoon - Thank you for your review of our property. I apologize for it not being as you expected and have shared your comments with the front desk. As we do not like hearing thoughts like this, it is a teaching tool so it never happens to some one else. Thank you again. Regards, Judy N

"Wonderful place for a family gathering"

5
17/02/2016

We celebrated a family birthday and travelled from Dartmouth, New Glasgow and Moncton. Staff at the Glengarry were very helpful and we had a wonderful time in the separate dining room. Several of us stayed overnight and all rooms were lovely and comfortable. Highly recommend this hotel.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear WMcCann Thank you so much for reviewing your stay at our property. We are very pleased that your celebration and overnight stay were as they should have been - exceptional! These comments have been shared with our staff and they are happy that you are happy! We hope you will stay with us again in the future. Regards, Judy N

"Excellant Stay"

5
04/02/2016

All Staff were exceptional, courteous, thoughtful, helpful, and very pleasant. While we only live 45 minutes away, we enjoy getting away now and then, and over the years we have stayed here many times. It is the warm feeling we get that keeps us coming back.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Igol H Thank you so much for your wonderful review of your stay at our property. We are so happy that everything was to your liking. We appreciate that you choose us each time you come to Truro for some time away. We look forward to your next stay with us. Regards, Judy N

"Rotten rotten Front Desk agents"

1
22/01/2016

Dont waste your money here, if you have a problem dont bother to bring it up because you are treated like crap for bringing it up. I stayed with my best friend around new years. BAD SERVICE plus an expensive room. The "manager" CARMELLA has no respect for clients- rude and not empathetic. She is one of the worst managers there is. With Carmella as a manager there, NO WONDER THE SERVICE IS IN THE TOILET!

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Thank you TriniCan35 for your review. I am disappointed that we didn't meet your expectations of service. I am sorry for your inconvenience and would like you to contact me personally [email protected] to discuss your situation. Look forward to hearing from you to ensure your satisfaction. Regards, Judy N

"Not the best place to stay"

3
31/12/2015

Service at the front desk was not good ...booked for 2 adults and child and had to pay an extra 10 dollars for breakfast. The WIFI sucked. rooms were mostly clean but needs updating. will not be staying at this hotel again.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Mr. Buchanan: Thank you for your survey regarding your recent stay at our property. In checking on your comments I find you booked through booking.com which booked you in our two story outside exterior building. It is clearly marked outside exterior but upon arrival , if you had wanted to move into our main building we would have done that for you. However, on the night in question, we were totally sold out. As for your wi fi problem, we are checking further with that because no matter where you stayed on our property it should have been excellent service. We have one of the best providers for this service so thank you for letting us know about the issue. We appreciate all comments as it is a learning tool for us and we hope you will reconsider and stay with us again on your next trip to Truro. Regards, Judy N

"Great place to stay! "

5
04/12/2015

Stayed here for 3 weeks for work. Staff at the front counter were very easy to deal with. Melissa and Danielle were great! Ive never seen a cleaning staff that was so keen on cleaning a room, even if you were in your room they wanted your mess. These ladies were great! Restaurant has a small menu, but the food is pretty good. A little pricey. Theres a small piano bar where a young lady named Lindsay takes care of it. Shes phenomenol and has a smile that could light up a room. Overall I highly recommend the Glengarry!

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Shawn: Thank you for your very positive comments on our facility and in particularly our great staff! We think they are pretty special. We were delighted to have you here for such a long time and will be pleased if you can come back in the future. We will be passing on your comments to our staff and it will brighten their day! Thanks again. Regards, Judy

"Good for a short visit."

3
29/11/2015

This hotel is close to the highway. The front counter staff are friendly and easy to deal with. The hotel is split into two buildings. The main building has an elevator, the secondary building does not. Room soundproofing could be improved. You can hear car driving by on the wet road outside your room. The rooms are well furnished and the beds are comfortable. Great hotel if you are looking for a place to stay for one night.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Doophenshmitrz: Thank you for your review of our property on your last visit. Thanks for your positive comments on our great staff and our guest rooms and comfortable beds. We hope you will try us again on your next visit to Truro. Regards, Judy

"Great Rooms. Great People. Great Food. Great Location."

5
28/11/2015

Excellent hotel of this class...kept extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in a Best Western I have experienced. Excellent food at breakfast and dinner. Clean rooms, comfortable beds, lots of pillows, close to everything. Internet speed above average.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Kevin C: Our whole team here at the BW Glengarry thank you for the very positive comments on our staff and property. We try our best to exceed our guests expectations and are glad we were able to make your stay with us an enjoyable one. Hopefully, you will stay with us again when you are in the Truro area. Regards, Judy

"Pet Friendly and Clean"

4
15/11/2015

Recently stayed here for one night with our little dog. The building behind the main hotel is used for guests with pets. Although it seems old the room was surprisingly clean and spacious. We did find it noisy though, with doors closing and the guy above us using the washroom! A generous breakfast is included in the price making this a very appealing spot to stay when in the area.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Acadia80: On behalf of our entire team, I would like to thank you for your recent review of your stay at our property. I'm glad you found your stay in our exsterior building comfortable and to let you know, we are planning extensive renovations on the exterior of that building and also the main building exterior. Hopefully, next spring, if you are in our area you will stop by to see how we are progressing with our renos. Thank you again. Regard, Judy N

"Great place for an overnight stay"

5
08/11/2015

The room and beds were excellent in the annex behind the main hotel. Windows opened for good fresh air. Might be a bit noisy if the pool were open. Staff incredibly friendly and helpful -- we forgot something on leaving and the hotel mailed it back to us. Good breakfast included with room.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Collin666: Thank you for taking your valuable time to review your stay at our hotel. We are pleased that you found everything to your satisfaction in our exterior building. We agree that we do have wonderful staff and I'm pleased that your received your "left behind" item in a timely manner. Thank you again and I hope you will stay with us again on a future trip to our area. Regards, Judy N

"the very best hotel"

5
12/10/2015

this hotel is top notch without a doubt. The staff is so very helpful and the whole place is spotless and very inviting. The pool is inviting and refreshing. We always stay at this hotel when we travel and highly recommend it to all.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear michaelll7859FY We thank you so much for your very positive comments on our staff and property. We are so glad to hear you will return and that you recommend us to all - much appreciated. Regards, Judy N

"Cozy and Clean"

5
20/09/2015

Stayed here for 5 nights and although it was just a place to lay our heads and shower, it was very cozy and clean. There were 2 adults and 2 children in the room and we managed without too much trouble. Restaurant is fab. Close to almost everything.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Avrill B: I hope this email finds you and your family well and rested from your busy vacation! We are glad you chose us as your hotel of choice for your stay in Truro. We are so glad to hear you enjoyed all we have to offer and are pleased you were happy with your choice. Thank you again for reviewing our property - we use all reviews as a teaching tool. Regards, Judy N

"Very convenient"

4
18/09/2015

We had a large room on the ground floor which had recently been refurbished. On one of the mornings of our stay, breakfast was to be ordered off a menu but a buffet breakfast was available the following day. Both were nice, and included in what we had paid. We also ate in the restauraunt in the evening, again good value and nicely cooked. The wifi worked well. The hotel is quite central, and next to a busy road but traffic dies down at night and is not then intrusive.

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Stwffin: Our whole team here at the BWPLUS Glengarry thank you for the very positive comments on our staff and facility. We try our best to exceed our guests expectations and are so glad we were able to make your stay with us an enjoyable one. Hopefully, you will think of us again if you are back in Truro. Regards, Judy N

"Good Hotel"

5
14/09/2015

Good hotel. Short stay. There was a room that was partying late at night but that was no big deal to us. We went for one night for a wedding that was close by. didnt get to use pool as we were only there for a short time but it looked nice. Hotel was in center of town

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Lorna S: Thank you for reviewing our property on your recent visit. We are glad you were pleased with our amenities and sorry the wedding party disturbed your sleep. Even though you didn't have a chance to use many of our facilities maybe you will think of us the next time you are in Truro. Sincerely, Judy N

"Business Meeting and Dinner"

5
12/09/2015

WE received a good rate for our rooms for the meeting - we took 7 rooms plus a meeting room. We were well looked after and would come back here for meetings in the future. Meeting room was a little cold but when we asked to have the air condition turned done it was done right away. Free Buffet Breakfast was very good with lots of hot food to choose from

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Keith 3944: Our whole team here at the BW PLUS Glengarry thank you for taking time to review our property in such a positive manner. We try to do our best to exceed our guests expectations and are so glad we were able to make your stay with us an enjoyable one. We are pleased to hear that you will think of us again when booking meetings and rooms in the future. Sincerely, Judy N

"Friendly, convenient and great breakfast..."

5
01/09/2015

The breakfast was a cut above the usual, table service and freshly cooked! The service was also very friendly throughout and accommodating with my very British need for hot water (rather than coffee machine water) to make my evening cuppa with. Highly recommended!

Judy N, Owner at BEST WESTERN PLUS Glengarry Hotel, responded to this review
Dear Isla D: Thank you for your very positive comments on your visit with us. We try our best to provide the very best hospitality with all the amenities we have to offer. Glad you got your "hot water" for your cuppa! If you find yourselves in Truro again on your travels, we hope you will think of us first. Regards, Judy N