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Best Western Hotel Temple Inn & Suites, Temple

4.0/5  - basé sur 194 notations.
602 N General Bruce Drive, 76504-2402, Temple, United States - Ver el mapa

Bienvenido al Best Western® Temple Inn & Suites. La escuela de secundaria Temple High School se encuentra situada a poca distancia en auto de nuestro hotel, que aloja de manera regular a grupos de visita en la ciudad para asistir a eventos especiales como ceremonias de graduación y jornadas de recepción de estudiantes. No obstante, si se encuentra aquí para relajarse, no deje de disfrutar de las fantásticas ofertas del centro comercial de tiendas directas de fábrica Round Rock Premium Outlets®. El centro de exposiciones Bell County Expo Center ofrece vibrantes eventos durante todo el año y en nuestra ciudad podrá encontrar también algunos de los mejores restaurantes de Texas con especialidades a la barbacoa. En este hotel de Temple los huéspedes se sentirán como en casa y podrán disfrutar de la verdadera hospitalidad sureña durante su estancia. Al estar situados a poca distancia a pie de los restaurantes y tiendas locales, los huéspedes de nuestro hotel de Temple podrán recorrer la zona con toda comodidad. Déjenos obsequiarle cada mañana con la comida más importante del día. Disfrute de un desayuno caliente completo gratuito todos los días con pasteles y gofres calientes, fruta fresca, cereales, yogur, café 100% Arabica o jugos fríos. En este hotel podrá disponer igualmente de acceso gratuito a Internet Wi-Fi en todas las habitaciones, lo que permitirá a los viajeros de negocios disfrutar de la mayor comodidad a la hora de subir sus informes. El fantástico acceso a la carretera I-35 le permitirá disfrutar de la mayor comodidad durante sus desplazamientos y retomar su viaje con la mayor facilidad. Tanto si desea disfrutar de actividades acuáticas en el Lago Belton como hacer negocios en el Hospital Scott & White, es importante disfrutar de la mayor comodidad durante sus desplazamientos. Los empleados de Panda Energy, el centro de distribución de Walmart®, McLane® Food Distribution y otras empresas locales cuentan con nuestro hotel de Temple para disfrutar del servicio, la calidad y la ubicación necesarias para disfrutar de un magnífico viaje de negocios. La pesca y los paseos en barco son dos actividades casi obligadas durante el verano y proporcionan además la manera perfecta de sobrellevar el calor. Los eventos deportivos atraen a numerosos viajeros hasta nuestro hotel de Temple, que ofrece sus servicios a equipos deportivos y grupos de viaje. Independientemente del motivo de su viaje, merece ser tratado como un miembro más de nuestra familia. Disfrute de la mejor calidad y el mejor servicio durante su viaje. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Temple Inn & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 194 huéspedes
NOTA EMITIDA
Excelente
95
Muy bueno
69
Normal
16
Malo
11
Pésimo
3
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
16
De negocios De negocios
50
En familia En familia
69
En pareja En pareja
47
En solitario En solitario
10
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Construction, Hard to Find"

4
01/09/2018

My stay at the Best Western in Temple was great, the staff were all very friendly and helpful, the breakfast offered was of good quality, and my room looked great with a comfortable bed. My only issue is that the construction on the 35 makes it difficult to get to the hotel, and if you miss a turn you'll be going for miles before you can get turned around. Overall a great experience, not the fault of the hotel the construction is in the way!

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for staying at the Best Western Temple Inn & Suites during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Good service but bad beds"

4
14/08/2018

Best Western and it's many other name hotels, always have good services. This one in Temple, TX had just that; Good service. I booked this hotel, and asked for a top floor in the "special requests" section. Got to the hotel and the manager give me a bottom. However, later he met me at the entrance door and realize I booked for a top room. It's like he read my mind. The only criticism I have to say about my stay here is that the beds are too firm, no tags that say "do not disturb", and lol no potatoes on the breakfast table. Yeah, I have to get muscle relaxer pills from my girlfriend, because the bed made my back too stiff. And a do not disturb sign would've been great, because housekeeper just be knocking their hearts out. I mean I know they have a job to do, but me and girl you know? Lol, I'll keep that there. The breakfast wasn't too bad, I just wish they served potatoes. Furthermore, I'll be back at this hotel again. I just need to bring one of those bed forms... You know that thick therapeutic pad to make the your sleep better.

bwtempleinnandSuites, Hotel Manager. at Best Western Temple Inn & Suites, responded to this review
Hello Donald, Greetings from the Best Western Temple Inn & Suites. I would like to extend to you our most sincere apologies regarding the inconveniences you had during your recent stay,especially the beds. We have given instruction to the maintenance team who shall surely fix up the things and I assure you a fine stay next time. Your remark liking the overall stay otherwise is very much heartwarming. Please do visit us soon. Regards, Hotel Manager.

"Quiet, clean and comfortable stay"

5
19/07/2018

As a frequent business traveler I appreciate the simple things in a hotel. My stay here had all that I needed. Comfortable bed, clean room and quiet night's sleep. I also appreciate the high speed internet, worked great all of the time with no drops in service. The staff was caring, professional and good and their jobs. Will definitely stay here again.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked our Comfortable bed, clean room, professional staff service, high speed internet and more. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Our 2nd stay while visiting"

4
09/07/2018

We liked it enough to stay here again when we were visiting our son. We were very pleased with the stay. Front office staff very friendly and helpful. Room was clean, AC worked well and the room was quiet. Cost of room was $77 which I thought was reasonable for our stay. This is now our 1st choice when staying in Temple.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Temple Inn and expressing your satisfaction through the review. We cherish your long term patronage and it's our privilege to have clients like you. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

"Clean & safe place to sleep"

3
27/06/2018

Friendly staff and clean rooms. Not much in area of the Best Western other than a Texas Roadhouse. Undersized pool was a disappointment for the kids. Breakfast items plentiful but hot items didn't maintain temp well.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Hello Guest, Thanks for choosing the Best Western Temple Inn. Appreciate your feedback and telling us about your likes and dislikes about the stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Just what we needed"

5
24/06/2018

We stayed here twice on our trip and we're very pleased. It's a small hotel; nothing fancy. The room was clean and the beds were firm. The pool was small, but clean. The breakfast area had lots of choices. Eggs, sausage, cereal and waffles. I would recommend this to anyone needing to stay in this area.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words about your stay and the positive feedback. We are glad that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take committed efforts to offer the best stay experience and hospitality to all our guests. It is our privilege to welcome guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager.

"Good stopover hotel"

4
30/05/2018

We needed somewhere to stay for one night as we thought it was too far to go from Oklahoma City to San Antonio in one go (as it happened we could have done it). We chose this hotel because we like Best Westerns and because there is a Texas Roadhouse next door (10% discount at the Roadhouse). It is a good hotel and was quiet, despite the roadworks nearby. The breakfast was good, although the breakfast area is very small - we were fine because it was a weekend and we were in very early.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, I'm pleased to hear from you. It's always good to see a positive assessment of our hotel. I'm especially pleased that we satisfied you with our quietness, comfort and nice breakfast. I'm sorry you found the breakfast area to be small. We appreciate you taking time to offer these meaningful comments and invite you to stay with us again. We're certain your next experience here will be as pleasant as this one. Sincerely, Hotel Manager

"Top Notch Service at the Temple Best Western"

5
09/05/2018

Mike and his staff go above and beyond to ensure their guests have a pleasant experience. The hotel's location is convenient to IH 35 - despite all of the construction in the Temple area. Rates are very reasonable.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for taking time to offer positive comments about our hotel. I'm glad you like our great rates, great staff and excellent convenience. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

"Nice stay"

4
30/04/2018

The beds were super comfy! Yummy breakfast though the orange juice was watered down. They even had almond milk which was a nice surprise. My son loves staying at BW because they serve eggs and sausage not just cereal and pastry. I like staying at BW because they are consistent from location to location. I've never had a bad experience with BW!

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we're on the right track in meeting guest needs and exceeding expectations. Specifically, we're pleased that you liked our great breakfast and overall pleasant experience. It's our pleasure to serve you and want to invite you to stay with us again. We look forward to doing a great job for you again. Sincerely, Hotel Manager

"Snug place to stay while baby is in hospital"

5
30/04/2018

If you can get to the hotel, you will have a positive experience. Breakfast of sausage and eggs daily, and nice lunch/supper place within walking distance. (nice the it was something other than Denny's). The property was clean and the employees were all cordial.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Your kind words mean so much to us, and we're pleased to get such great feedback from you. Specifically, I'm pleased that you like our free breakfast and convenience. I hope the baby is doing well now. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us. Sincerely, Hotel Manager

"GREAT STAFF MAKES A GREAT STAY"

5
21/04/2018

We are very happy with the room. It's uber clean My big news here is the hot breakfast. They have biscuits and gravy, which I love. The big big news is the coffee. I'm Cajun. I'm usually disappointed with coffee in Texas. It's usually a bit weak. The coffee at the BW is strong. I'm happy about that. Look, if you're traveling this is an ideal place to stay. The road construction (4-21-18) makes getting her from the south on I-35 a challenge. Google Maps got us here, but at night, it was a bit treacherous with all of the concrete walls and the narrow passages on the access roads. We're here one more night. I'll let you know how that goes. So far today, it's very well worth it.

bwtempleinnandSuites, Hotel Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, All I can say is that I deeply thank you and appreciate your overwhelmingly positive comments. We prepare food and beverages that we believe all will enjoy. We strive for perfection and are pleased that we're coming close to meeting that goal. Nothing means more to us than satisfying our guests, so you've made our day. We invite you to stay with again whenever you're in the area – for another excellent experience you're sure to enjoy. Maybe the road construction will be over by then! Sincerely, Hotel Manager

"rooms are ok ,management is rude."

1
16/04/2018

The room was ok could use a good deep cleaning, the pool was not in working order ,which would have been nice to know before we booked, because we would have looked elsewhere. The worst was the manager calling my room at 10pm and waking up my family to accuse us of smoking in a non smoking room, Even after I assured him no one in our room smokes he insisted it was us because there was no one else near our room. He said was goin g to come check our room in the morning and if he smelled any smoke there would be serious consequences. In the morning we went to get him to check our room while we where still there , before we left for the day (because we didn't want him in there while we were gone)he said no he would go whenever he felt like it because it was his hotel and he could do what he wanted. He made us feel uncomfortable the rest of the time there, we finished our trip at a different hotel.

bwtempleinnandSuites, Hotel Manager? at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for choosing us and for sharing your experience. It is highly regrettable that your stay with us was an huge disappointment. We are too embarrassed by the quality of the service, which you received. Please accept our sincerest apologies for such inconvenience caused that had to face.Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager?

"Third stay"

5
08/04/2018

We have stayed here three times and with each review, I've added a star. The hotel has obviously been refurbished fairly recently, as the paint, carpet, and decor look fresh. Our room was large, quiet, comfortable, and clean, with a microwave and refrigerator. Breakfast has the standard offerings (muffins and breads, waffle maker, yogurt, hard boiled eggs, scrambled eggs, sausage) but the quality is better than some comparable chains. Every staff member was courteous and helpful. There is some never-ending construction near the hotel but it's not difficult to navigate. There is a Texas Roadhouse next door for a good and easy dinner option (but go early if possible to beat the crowd.) The Best Western Temple is a great place to stay!

bwtempleinnandSuites, Hotel Manager? at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for your loyalty for choosing Best Western Temple Inn & Suites for your stay, whenever you are in this area. We are overwhelmed, feel honored and privileged. We are pleased to read that we always met all of your expectations and is the reason you have visiting our hotel again and again. We appreciate your kind comments and look forward to welcoming you back very soon. Sincerely, Hotel Manager

"Lovely stay"

4
02/04/2018

The hotel staff were friendly and accommodating. Our room was spacious, clean and the bed was very comfortable. WiFi signal was strong. We stayed for the morning breakast: scrambled eggs, sausage, biscuits and gravy, coffee and milk. Juice, waffles, an assortment of cold cereals, fruit and yogurt were also available. Very pleasant. THANK YOU for a wondeful stay.

bwtempleinnandSuites, Hotel Manager? at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for writing the great feedback for hotel, staff, room, bed, WiFi from your recent stay. We are delighted to hear that you had an lovely time. Please visit us again for a more pleasant stay than this one Sincerely, Hotel Manager

"Car got broke into"

5
17/03/2018

While taking a family vacation we stayed here overnight only to find in the morning our car had been broken into & everything inside stole. The hotel staff was amazing! They were so kind to us while we tried to figure out the steps we needed to take. They fed us, even though past advertised breakfast times, worked with law enforcement and gave us a jump drive with camera footage of incident Incase needed for insurance. We had 2 others families with us & they extended checkout for all rooms until we were able to get things situated. The hotel was clean & comfortable regardless of our unfortunate luck. Even had it not been their kindness and generosity went above and beyond my expectations for hotel staff!

"Clean & Comfortable"

4
01/02/2018

Staff were friendly. Room was clean and comfortable. Breakfast was more than adequate. Will definitely stay here again if we're in the area. We requested a crib before arrival and it was ready and waiting in our room.

bwtempleinnandSuites, Guest Relations Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, When our guests tell us that you will stay with us again, you have made our day! These kind of compliments make us work so much harder to impress all of our guests. So glad that you enjoyed your stay and we do look forward to having you stay with us the next opportunity that you have. Thank you from the entire staff. Sincerely, Hotel Manager

"Business trip"

5
27/01/2018

Me and my wife stayed at this hotel for a business trip. Everything was awesome with the exception of the bed which was very hard, but doable. The staff was very polite and helpful. The breakfast was standard pan sausage, scrambled eggs and biscuits, and your normal breads and such. The only bad thing about breakfast is they and a lot of places do it but they end breakfast at 9:00 am and a lot of people don't get up until 9 or 10:00 am so maybe that should be looked at. But all and all everything was great. Clean room. Thanks Best Western, See you again soon .

bwtempleinnandSuites, Guest Relations Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Your kind words have made our staff very proud. They truly work so hard to make sure that our hotel is clean and ready for all of our guests. Your team was truly a pleasure to have in our hotel. Thank you for taking the time to share your experience. Best Wishes, Hotel Manager

"Nice Price , Nice Room"

4
21/01/2018

We were just passing through the area. This hotel is conveniently located off the local interstate. The room was nice & roomy and clean. Breakfast was just enough. Staff friendly & professional. Price was right using our AAA discount.

bwtempleinnandSuites, Guest Relations Manager at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Your time to write a review and then a great review means so much to us. I do have to admit, I really love our beds as well. Great beds followed by a great breakfast, with a great location, great staff...wow that makes for a GREAT stay. Thank you again for sharing about your GREAT stay. Sincerely, Hotel Manager

"Best Hotel"

5
03/01/2018

Truly !!! Up to its name- BEST - Outstanding Customer Service from Hotel Staff !!! Nice Hotel to stay, even for an exceptional value, we couldn't have made a better choice than this hotel. Hotel's friendly staff even called the room to ensure that everything was fine and to see if we needed anything more....Truly Best. I would go again.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for staying at the Best Western Temple Inn & Suites. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. I will share this review with my hotel staff and we'll attempt to make your next stay even better. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

"Best Place in Temple"

5
20/12/2017

We travel to Temple at least every six months and from the first time we stayed six years ago, we knew we found a place to hang our hats. It is truly home away from home. The staff is great, good breakfast, clean rooms.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Fantastic hotel"

5
14/12/2017

I stayed here with my family and had a very cozy stay. I didn't had a single complaint during my entire stay. Hotel Service was prompt and everything else was at there place. Staff were very friendly and helpful also they attended our each and every question. Really it was a very wonderful experience for us and we want to come again here in future,

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments about our clean, affordable and friendly hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We appreciate your good observations and shall endeavor to better it further. Hope to see you back soon! Sincerely, Hotel Manager.

"Love this hotel"

5
10/12/2017

The staff here really treat me well. The hotel is clean, the beds and pillows are very comfortable allowing me to sleep well too. I stay in Temple every month for work. I have also stayed at other hotels here. All the above are reasons I repeatedly choose Best Western.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Good place to stay"

3
07/12/2017

I have stayed at the Best Western on General Bruce Drive a number of times over the years and always find it clean, comfortable, and a great value. With the highway construction, it is a little difficult to cross the highway into town, but the friendly staff will tell you an alternate route which makes it much faster and easier. My room was large and clean and the bed was comfortable. I requested an upper floor room away from the elevator and facing away from the highway and it was very quiet. Texas Roadhouse restaurant is next door and there are a number of fast food places across the highway. Recommended for travelers on a budget.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Overnight Stay For Family Funeral"

5
26/11/2017

This hotel was excellent and the price value was very good for a quality place to stay. I will stay at this place on my next visit to Temple which could be soon as my Grand Daughter id doing an internship at Scott and White hospital.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for your wonderful review. We are delighted you enjoyed our excellent, quality and valuable hotel. I am happy you will stay with us again. Thanks again for your positive feedback. We look forward to your next stay at Best Western Temple Inn & Suites Hotel. Sincerely, Hotel Manager

"Great Stay."

5
24/11/2017

Love these Best Western Hotels. I have never had a problem with these hotels. That's why I decided to go with them. They have high quality rooms and amenities. Their staff is happy and that's a big indicator of the rooms will be clean and the service will be pleasant.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Here at the Best Western Temple Inn & Suites Hotel, we strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. I will be sure to share your compliments with my staff. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Manager

"Bestwestern"

5
24/11/2017

I always stay at this hotel when in Temple .... excellent service and caring staff. A must stay if in the area the locations is perfect .. right off the interstate and there is a nice restaurant next door !

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for making the Best Western Temple Inn & Suites Hotel your home away from home. Nothing makes us happier than when a guest chooses our hotel over others because they had such a wonderful experience on a previous visit. We're glad you enjoyed the outstanding service by our team members and that the comforts of your room provided you with relaxation.. Thank you for acknowledging the great service our associates are known for - we strive to satisfy every guest, every stay. Thanks for choosing to stay with us again, and we look forward to seeing you on your next visit. Sincerely, Hotel Manager

"satisfaction of service"

5
05/11/2017

Great staff as always, greeting us by name, making adjustments if needed. Check in was done online, front desk crew is very helpful with directions and places to eat. We followed Mike P. to this hotel when he changed location so he is part of the reason we continue coming. But his staff is a great asset for Best Western. The only drawback is the ongoing road construction on I-35 through Temple.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. Sincerely, Hotel Manager

"Passing Thru"

4
02/11/2017

We were on our way to the RGV to our winter home. The hotel is close to the river walk and the market. It was very easy to get onto the freeway in the morning. The breakfast was average. The room was clean and everything worked. We would consider staying here again. The price was really good.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time and writing a review on our property. We're so glad we were able to meet your needs. We look forward to seeing you again soon! Sincerely, Hotel Manager

"Temple, Texas"

4
29/10/2017

We visited Temple, Texas to attend the military retirement ceremony for our son who is stationed at Ft. Hood. The hotel was clean, nicely furnished and reasonably priced. The breakfast was good. We would gladly stay there again if in the area.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Hello Patty, Thank you for choosing the Best Western Temple Inn & Suites and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Great location and friendly staff"

5
28/10/2017

Due to construction it was a bit tricky to get in and out of the hotel. But easy enough. Restaurant next door offers a nice discount for hotel visitors. Hotel was quiet even with the close proximity to HWY 35. Rooms were well appointed and clean.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying with us and the appreciative feedback. Nice to note that you liked the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

"GREAT STAFF!!!"

5
22/10/2017

My husband and I stayed at Best Western on Oct. 17-18, 2017. This was a last minute booking through Hotels. com due to a family emergency at Temple Hospital. We were very impressed with the employees we encountered. Monica was amazing at check-in. She was very informative and easy to talk too. An issue arose with Hotels.com when we wanted to cancel our 2nd day stay due to my father-in-law possibly being discharged early. We were well in the time frame and did not want to be charged. We were told by an unknown Hotels.com rep that BW would not let us out of the day we had not used. My husband called the front desk and spoke with Andrea who was very professional and told him to call the manager of the hotel in the morning. Unbenounced to us, we found out the next day when my husband called the front desk and spoke with Mary that the Hotels.com rep was very rude to Andrea and that there was no problem with us getting a refund for the night we would not be staying. If Andrea would had mentioned that to us at the time we would had addressed that rep and gotten his name to complain. The rep made it seem as if BW was the issue . Andrea was very professional on how she handled this by directing us to her manager. Thank you ladies for a job well done! Thank you ladies

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Very nice place to stay for multiple nights"

4
20/10/2017

We stayed 3 nights while visiting our son and this place was very clean and the room had plenty of space. Desk clerks very friendly and always gave you a smile. Small breakfast, good coffee and pastries. I did not care for their scrambled eggs or sausage. The most annoying thing is the extra loud doorbell like sound each time you got on or off the elevator. After 3 days, I was sick and tired of it. I suppose it gives the desk clerks an idea of someone getting on or off but that sound was one of the most annoying things I've heard in years, good grief!!

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Great experience!"

5
24/09/2017

I stayed here with my little boy for a football event. Good internet service, a nice breakfast spread, clean and comfortable rooms. Best of all friendly customer service, with easy check in and check process. We will be back.

bwtempleinnandSuites, webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Great Front Desk!!"

5
10/09/2017

Andrea was a big help. We made a reservation for a different day. Thank goodness they had a room she put in a same kinda of room. She was very friendly and helpful. There is a Texas Roadhouse right next door that you can walk over, if you show them your key you get a 10 percent discount. The room was nice. The only complaint I have is that the coffee maker is in the bathroom. The room also had a mini fridge which is great if your medication needs to be cold.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at the Best Western Temple Inn during your recent visit. Nice that you liked the hospitality and appreciating Andrea. We have conveyed your comments to her. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better.We shall relocate the coffee maker. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Great Stay"

5
01/09/2017

Our stay started out awesome due to how incredible Andrea, the front desk employee who checked us in. She is wonderful and deserves to be recognized. She provided directions to get around the crazy construction going on in Temple, ensured we were happy with our room and treated us like we were the only ones in the hotel. The room was large, clean and comfortable. We will stay here again when in Temple.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Temple Inn and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Temple during Hurricane Harvey"

4
28/08/2017

I reserved a room in advance to attend a family birthday celebration in the region. It took place during the onslaught of Hurricane Harvey. I arrived several hours prior to Check-in and the desk clerk seemed inconvenienced when I tried to check in early. After napping in my car for a while, I returned to the first floor lobby and as I proceeded to go to a public restroom, the clerk commented "Hello" and I turned back to her and inquired, "You have Public Restrooms, correct?" She responded, "I guess so" in a begrudged manner. The rain was incessant during my stay. The room was nice but the a/c unit re-set itself to 78 from 68 degrees while I was out so I had to reset it once I returned. There was a couple items in the bathroom that could use some repairs. The toilet ran all through the night and the exhaust fan was hanging by the wires, not mounted to the ceiling.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Thanks for your stay at the BW Temple Inn.. Our apologies for all the inconveniences you had with your stay like amenities and cleanliness. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

"Just a visit"

4
14/08/2017

Access to this location was difficult due to highway construction. The stay was pleasant. The staff was friendly and helpful. The room was clean and comfortable. The bed was perfect. The post stay survey is to long.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Great place to stay in Temple!"

5
09/08/2017

The front staff was so cooperative and kind during our check in. The room was immaculate and all very comfortable and quiet. The best was the free breakfast in the morning....wow...sausage, scrambled eggs, gravy, biscuits...along with the usual fare. I would highly recommend staying here if you find yourself in the Temple area.....we will definitely use it again on our next visit! The only negative remark is that I-35 is under heavy construction and it makes it a little harder to navigate, but don't let that stop you from staying there!

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"A very good hotel and currently in a bad location due to construction!"

4
03/08/2017

We loved the price for the inn, but we were amazed at all of the construction in Temple! You must follow a maze to get to the inn, but it has a wonderful restaurant next door. It is nicely decorated and quiet despite all of the construction next door. It is definitely a good value for your money!

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments about our hotel. I'm sorry that construction beyond our control created some difficulty in getting to us, but I'm glad you found us. We take real pride in providing great rooms, great amenities and great service, and it would have been a pity if you had missed us. We look forward to serving you again soon. Sincerely, Hotel Manager

"Excellent"

5
24/07/2017

Nice hotel next to Texas roadhouse, enjoyed pool and my room was nice and clean no muggy carpet smell. Receptionist nice and helpful. No complaints about our stay. Definitely choosing best western again!

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your stay at the Best Western Temple Inn and appreciating the hotel. It's nice to hear that you liked the rooms, cleanliness and Staff service. Certainly a matter of pride for us to serve esteemed guests like you and expect you to refer to any other guests who are likely to visit this area. We look forward to welcome you again at the earliest, Sincerely, Hotel Manager.

"Don't put a family out for your miscommunicated information"

2
20/07/2017

The GM tells me that there is nothing I can do about this. Very unprofessional. I was charged an outstanding amount of $101.00 for only 5 hours. Ridiculous, especially when I reserved BW for 2 whole nights and was going to pay for an upgrade but was forced out.

bwtempleinnandSuites, General Manager at Best Western Temple Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. MGMT

"customer service"

2
17/07/2017

the check in experience was horrible. my card was chArgued without my permission. I would appreciate to be informed before charging my card. when I asked the clerk then I was told there is an additional charge for deposite. I would have given cash for deposite not charge my card without permission and why was the charge the amount of the room?

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for choosing the Best Western Temple Inn during your visit to our area. We appreciate you for the review and regret the experience however unlikely it may be. We take it seriously towards improvement and have investigated about it. The front office staff has been given intensive training to ensure that this does not happen again. You shall never have such an experience, however unlikely it may be next time. Please do visit us again. Sincerely, Hotel Manager.

"Decent Enough, Nice Staff"

4
10/07/2017

Overall, a great stay at this location! Road construction made it more difficult than usual to get to this location, but staff was very friendly and the room was roomy and clean. Would recommend for the budget conscious.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay and that our amenities were to your liking. Thanks for mentioning the problem you face while there was some road construction work going on. But it has not distracted your stay much We take real pride in this hotel and serving guests like you, and I'm very happy that you had such a pleasant stay. Sincerely, Hotel Manager

"A HOT night!"

2
04/07/2017

We stopped at this Best Western on our way home to Arkansas. Yes, lots of road construction and hard to get to but I am a rewards member and thought we would stay there. Room was nice and clean. I asked for 2nd floor room. But within 20 minutes of checking in the air conditioner stopped and did not come back on. Now it was 100 degrees outside so, once the air cut off it immediately became hot. I called Mary at the front desk who said she would be there soon, 20 minutes later, she arrived. At that time the unit was back on. I can say it worked great when it was on. She explained how a thermostat worked, nothing new for me! So a very sleepless and hot night, I timed the unit 15 minutes on and 45 off!! When it was off you could hear the noise from freeway and of course it was HOT! When it was on it blocked out the noise and was cool....but that only lasted 15 moniutes. When I told Mary the next morning she laughed!! Although when I checked out she discounted $10 off my bill, which she said was all she could do. It was a very long and hot night.....

bwtempleinnandSuites, General Manager at Best Western Temple Inn & Suites, responded to this review
Thank you so much for a feedback. We are sorry for the inconvenience that the AC did not work well in the room. We will take corrective action to prevent any further issues. Our goal is to provide a pleasant stay for each guest and we apologize for it. Again, Thank you and please accept our sincere apologies.

"Large Rooms and very clean"

5
28/06/2017

This is the second year in a row we have stayed at Best Western Temple prior to a business meeting. Still dealing with construction. GPS will take you wrong so call ahead as construction is always changing highway exit/entrance. I will always stay here when I need to go to Temple. Convenient walk next door to Texas Roadhouse.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel manager

"Great Hotel, Friendly Staff, Clean Rooms"

5
27/06/2017

Everyone at the hotel was friendly and courteous. The room was very clean and comfortable. I had a great stay and would recommend this hotel to anyone staying in Temple. I enjoyed the nice, clean outdoor pool.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, I'm so pleased that you would recommend our hotel to others traveling in Temple area. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Great Place to Stay Best Western Temple, TX"

5
26/06/2017

Very Clean rooms , The Staff very helpful and friendly. Comfortable beds, pillows a little to firm for me but was better than some places I have stayed. It was in a great location for where I was meeting up with friends. The grounds were very clean and well kept. The breakfast was awesome and the coffee was perfect.. The internet was really good. I had booked for the wrong night and was in a frantic about it and Mary the front desk lady was so helpful and fixed my mistake and booked me right in to a room and calmed me down. I really like this place and would definitely stay there again. Also the weather was perfect for this time of year. Overall I would recommend staying at the Best Western Temple Inn and Suites. You could not ask for better treatment and clean rooms.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"My route to temple"

5
17/06/2017

I am a truck drive and temple is my stop every week. I always like this hotel. Rooms are nice and staff is very caring and helpful. Since i check out real early i don't get breakfast, However, they usually have fruits and cold items for me.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Great stay in Temple Texas at Best Westen"

5
09/06/2017

The staff was nice road construction is a mess but a must easy to find Great breakfast and hottest coffee I have had in a long time food was hot also Where they serve the food is to small but every was great to me

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Clean, Quiet and Comfortable"

4
08/06/2017

This hotel is just fine for a night's stay. It is clean and comfortable. The suites are plenty big for a large family and the staff is friendly. Texas Roadhouse next door and you get 10% off with room key. It was a nice little added bonus.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean and comfortable hotel.. We take great pride in being the family hotel. Staff was appreciated for the friendly nature.. I hope we can serve you again soon. Sincerely, Hotel Manager

"Longtime customer - love this place"

5
06/06/2017

Been staying here since 2010 every month for business. Never have had any problems. Most staff are long term employees and I know them well after the years. Feels like home away from home. They go out of their way to take care of me.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us and for being a repeat guest. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Boys Motorcycle Trip"

5
23/05/2017

We had three rooms. They were ready when we showed up. The rooms were very clean and the staff was very friendly. The breakfast was good. The beds were comfortable. We will stay here again. The rooms were quiet and the air conditioner worked well. We had no problems.

bwtempleinnandSuites, webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Many thanks for your feedback. Positive feedback provide us with the motivation we need to continue our services.I'm glad we could satisfy you. I hope you will visit us again and see our commitment towards providing superior services and facilities. Sincerely, Hotel Manager

"Weekend with friends"

4
22/05/2017

As always, the Best Western Hotels (including this one in Temple, Texas) are very nice. Clean rooms, good hot breakfast and friendly front desk staff. The daily room service was very prompt and friendly.

bwtempleinnandSuites, webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you like rooms,room service,breakfast,staff. We are looking for ways to improve our service. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Recent visit"

5
15/05/2017

Very clean facility. The room was very nice and spacious. The staff were all very polite and helpful. This hotel was an exceptional value and I would definite stay there again. The one issue was trying to figure out the TV channels and the remote needed a new battery

bwtempleinnandSuites, webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for the positive feedback. We strive for great value, a great staff and great accommodations.Thank you again for sharing your experience. It is a true joy to serve customers like you. we look forward to having you back with us again soon. Sincerely, Hotel Manager

"Clean Hotel"

4
04/05/2017

Clean hotel and pleasant staff. The staff catered to our group which comes here every year. Booking was easy and location was close to event. Can't wait for the roads to be done with construction for next year..

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Temple Inn. We are glad to know that you liked the location and for appreciating them. Nice to note that you liked the hospitality and overall stay. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Clean and comfortable"

5
02/05/2017

Spent a couple of nights here last week. Excellent customer service. This hotel is very clean and very well maintained. Breakfast items are well stocked and everyone is treated like very important persons!!

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Valued Guest, Greetings from the Best Western Temple Inn & Suites. It is really nice to note that that you liked the stay and services at our hotel during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. It's our privilege to host valued guests like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Truck Breakdown "

5
24/04/2017

First, let me start out by saying this. The staff here is outstanding! The front desk was operated by Andria and her trainee Rebecca. I was having problems with my companies Com Data Checks and they worked with the company until I was able to get into my room. During this time, the phone didn't stop ringing and as usual, an obnoxious customer was at the desk. All the staff here are customer service driven and it shows. When traveling to, around or just passing through Temple TX, make sure you stay here.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Good value"

3
02/04/2017

The first room we were given smelled terrible, like smoke. We were told no one had been in there for three days. They did move us and I was much better. The breakfast was good and the value of the hotel was great.

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. Nothing means more to us than providing a great guest experience. We take real pride in serving guests and do what's necessary to ensure a great stay for everyone. I hope you will make us your first choice every time you're in the area. We'll always be here for you when you need us. Sincerely, Hotel Manager

"Loved Our Stay"

5
02/04/2017

My family and I stayed in this hotel for a night and loved it. Comfy beds, puffy pillows, clean towels and an over all clean room. We loved the exercise room.it made the stay even better. The breakfast was simply great. The highway is under construction and there is some difficulty getting to the hotel. Nonetheless, the hotel cleanliness, staff professionalism, good quality service, and a breakfast bar was worth getting up to enjoy and maked the inconvenience due to road construction forgivable. That was the only problem we had. The customer care representative at the front desk were nice as well. Great stay, highly recommend!

bwtempleinnandSuites, Webmaster at Best Western Temple Inn & Suites, responded to this review
Dear Guest, Thank you for the review. I'm so glad you had a nice time with us. We enjoyed having you with us as well. We do what we can to meet the needs and desires of all guests, and I appreciate you taking the time to provide such a nice review. I hope we'll see you again soon. Sincerely, Hotel Manager

"Very nice hotel"

4
26/03/2017

We had a King suite room. It was very spacious with a king bed, sofa, small refrigerator, and microwave. The bathroom had plenty of room as well. The shower has plenty of hot water and the best water pressure I have found in a hotel in a very long time. The complimentary wifi worked well, even in a room at the far end of the hall on the top floor. Everything was very clean and well maintained. There is a lot of road construction in the area and the hotel is currently difficult to get to but it is possible and worth the trouble. It is located on the service road next to Interstate 35 but we never heard road noise since we were on the far end of the building. There is an outdoor pool but I can't comment on it as we didn't use it. The breakfast is quite sufficient but is located in an area off the lobby that is entirely too small. The hotel was not even close to being full but all the tables in the breakfast area were kept full. The only restaurant near by is right next door. It is a Texas Roadhouse, which has wonderful food and very good service. We had a very good rate. I had a Best Western Travel Card and gave that to the reception desk when I checked in. However I am glad I checked my statement upon check out as they had not credited it to my account and was charging the entire amount on my credit card. The desk clerk took care of the problem. I would not hesitate to use the hotel again when we are in the area. Once the construction is done, it will be even better.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

"Great Hotel and Staff"

5
22/03/2017

I stayed at this location the nights of March 18 and 19, and was in room 101, at the end of the hall by the stairs and an exit door....but there was no noise. I arrived at the hotel just in time to witness a very rude group of baseball team chaperones (youth baseball) yelling at the two ladies at the desk, Monica and Andrea. Never once did either lady lose her composure or raise their voice. The chaperones and their group finally left and you could see the staff breathe a sigh of relief. Chaperones---what kind of example were you giving the children you were in charge of?! Anyway, back to my stay at the hotel: The manager Mike stopped and spoke whenever he saw me in the lobby, and every staff member was friendly and professional. Andrea, Monica, Doug and the young man on the evening shift on Saturday whose name I did not get, and the lady in charge of breakfast...Thank you all for every thing you do to make travelers' stays nice. I was in a suite with 2 queen beds and a hide-a-bed sofa. There is also a microwave, mini-fridge and little kichen-type sink. This is in addition to the vanity sink. I had a large flat screen tv with a lot of choices of channels. Although I did not use them, there is an iron and ironing board. Bed is comfortable with several pillows. The hotel is next door to Texas Roadhouse restaurant, and the restaurant gives Best Western guests who show their room key a 10% discount. Even with the road construction and sometimes challenging traffic issues, I will definetly stay at this location again.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, We sincerely thank you for your brief but important review. We are delighted to know that had a very pleasant time during your stay with us. Your words of encouragement will boost our morals greatly. We hope to see you again in future. Also, we hope you will recommend us to your friends and family. Thank You. Sincerely, Hotel Manager

"Last Minute Booking"

5
19/03/2017

We booked this hotel at the last minute during our spring break road trip and were extremely pleased with this hotel. The rooms are new, clean, and comfortable staff was very friendly and the breakfast attendant ensured all items were stocked and refilled. The hotel is next to a Texas Roadhouse and you will receive a 10% discount off your meal if you tell them you are staying next door. There is construction in the area, but nothing that kept us awake at might. This was a great value and I'd recommend to anyone looking for a place to stay in the Temple area.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"excellence"

5
07/11/2016

Our stay at this motel was a pleasure. From Mary at the front desk to all the staff nothing but respect. room was very clean and up to date. Breakfast bar was well stocked. Overall the best motel on our two week trip.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm glad you had a nice experience with us, and I hope you will make us your first choice in the Temple, area. Mary was informed about the positive comment and was appreciated. We specialize in clean and comfortable room, and I'm glad met your needs. We'll be here for you in the future when you need us again. Sincerely, Hotel Manager

"Nice Best Western"

5
31/10/2016

This is located on Interstate 35 and is convenient to any place in Temple. The hotel is nice and the rooms are quite and large. The rates are good. The breakfast is very good and offers more than Continental Breakfast. They keep it well stock so you always can choose what you want. The location and price make this a good place to stay.

bwtempleinnandSuites, webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Many thanks for your feedback. Positive feedbacks provide us with the motivation we need to continue our services.I'm glad we could satisfy you, as we do so many others each day. I hope you will visit us again and see our commitment towards providing superior services and facilities. Sincerely, Hotel Manager

"Great Room"

5
17/10/2016

The room was clean, modern, and well-kept. It was a last minute trip, and we did not have reservations. I had never stayed at a BW and was nervous, but it was great. We will stay again if ever in the area again.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Nice place!"

4
09/10/2016

We just stayed one night in Temple on our way to Magnolia Market in Waco. It was clean, had a hot, free breakfast with waffles and wi fi. So, all the basics. Looks like it recently had a face lift with vibrant colors and large flat screen too. Only problem was, they still had wall A/C units and they were louder than usual.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services like AC units still better.Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Best place to stay in Temple"

5
27/09/2016

There are many choices to stay in Temple, TX but there is none better then this Best Western. The staff is always friendly and helpful. The breakfast is always hot, good and plentiful. Whether you are passing through, touring the city or a patient at the VA you will never find anywhere that will feel more at home then this hotel.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Valued Guest, Thanks for staying with us and the review. Nice to note that you liked the front desk service and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

"exceptional service"

5
25/09/2016

our air conditioner died and we spent 7 nights at this hotel. the staff was kind and concerned about our problem. Manager gave us the best rate he could under the circumstances. The only thing I didn't like was the noisy fan in the bathroom. good job to everyone. Oh, the breakfast area and food were well prepared.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Very pleasant stay!"

5
06/09/2016

The hotel is off the freeway. It is imaculate. So clean and super nice staff. The beds are incredible. Breakfast was a hot one and it had cereal, yogurt, waffle, eggs, sausage, coffee and juice. Would stay again.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many improvements we've made to enhance the guest experience. I'm glad you liked the breakfast too. We hope you be your first choice every time you come to the island and a place you recommend frequently to others. We look forward to serving you again soon. Sincerely, Hotel Manager

"1 night stay"

2
05/09/2016

I requested a non-smoking room. Though it was a non-smoking room, it smelled like a smoker's room anyway. It was also very noisy and difficult to sleep through the night without hearing outdoor traffic and neighbors.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that a few issues detracted from your stay with us. We take real pride in providing the best possible guest experience and regret that you were not entirely satisfied. In any case, I hope you will give us another chance to satisfy you when you're in the area again. Sincerely, Hotel Manager

"Great place to stay"

5
10/08/2016

Great place to stay. Very friendly environment, the clerk went out of her way to help us out. Property and rooms were very clean. I would comeback and stay at the facility again. The price I paid for what I got was a great value.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Very Friendly Staff"

4
23/06/2016

Superb staff and very friendly service, rooms were clean and comfortable with microwave and refrigerator. Breakfast was awesome in the morning. I go through here once a month and this is where I am staying from now on.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thank you so much for your kind words and for deciding to make us your home away from home in the Temple area. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Mike Bhakta GM

"Decent Place to Stay"

4
21/06/2016

We stopped in late, alot of the hotels in Temple were sold out, This Best Western was clean, comfy, the air conditioner blew cold, the curtains kept that morning sun out. Bathroom goodies included Shampoo, Conditioner, Facial Towelette, shower cap, and lotion. The bed was a little firm, however still achieved good sleep, the front desk man was welcoming, and very nice. The morning there was coffee, and simple food for continental breakfast.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways – although I'm disappointed that the bed in your room didn't better meet your needs. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Mike Bhakta GM

"Well Run Hotel"

5
12/06/2016

I make frequent trips to Temple, and I always stay at this Best Western. The employees are wonderful, and Mike, the manager, wants to make sure that people are happy with his hotel. He responds quickly to concerns. The construction on I-35 makes it look like the hotel is hard to get to, but it's not. The breakfast is good, and the upgrades to the WiFi have made it stable.

bwtempleinnandSuites, Webmaster at BEST WESTERN Temple Inn & Suites, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. And thanks for staying with us again. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Mike Bhakta GM

"Family Wedding"

5
15/05/2016

I would highly recommend this motel. The air conditioning was excellent. The bed was very comfortable. This is by far one of the cleanest, friendliest, and quiet places we have ever stayed. The whole building including our room and the outdoor swimming pool were absolutely pristine!! There is an elevator to upper floors. They offer free breakfast. We overslept the second morning & missed breakfast but the very friendly & gracious front desk person offered us bananas! There is a small gift shop where you can purchase snacks, drinks & health & hygiene products.

bnbhigh, General Manager at BEST WESTERN Temple Inn & Suites, responded to this review
On behalf of my entire team,I thank you for satisfaction in our hotel. i am glad that you chose our hotel and we exceeded your expectations. Sincerely, Mike Bhakta

"Convenient location"

4
14/05/2016

This hotel was close to the freeway so was in a convenient location. It was also next door to the Texas Roadhouse restaurant so we didn't have to get out in traffic and could just walk to the restaurant. The breakfast in the hotel was good and is similar to most Best Western hotel breakfasts. The staff were not very friendly, but they may have just been stressed out from a busy graduation weekend in town. The hotel was pretty quiet except you could hear train horns from time to time. The beds were ok, but they were a bit firmer than I would have preferred.

"Always our first choice"

4
14/05/2016

We were to attend a church meeting in Waco, but all the close hotels were booked due to graduation at Baylor. Temple is only 30 miles away and on the interstate, so the choice was easy. Best Western had rooms at great prices. As usual the staff was super friendly and very efficient at check in. We even got a discount voucher for Texas Roadhouse, which was next door.

"My Comments"

4
25/04/2016

Hotel was clean and comfortable. I would definitely stay here again. It was a good value for the money we paid. Easy access to the Interstate highway. While the staff wasn't overly friendly, they weren't rude and were very accommodating.

"A nice place to stay"

4
17/04/2016

We stayed here in October and I thought one of the staff members was impolite. This time she was fine and we had a good stay. The rooms are big, comfortable, and clean, with microwaves, refrigerators, coffee makers, a nice breakfast, and free wifi. The pillows are somewhat hard for my taste but my husband really likes them. This is a nice hotel and a good value.

"Clean Hotel, Wonderful Staff"

5
07/04/2016

This hotel was amazing! Everyone from checkout to breakfast to maid staff was very friendly and helpful. The inside and outside of the hotel is beautifully maintained, as well as beautiful spacious rooms. I really enjoyed my stay. There is a full hot breakfast, with many different options available.

"Best Western Hotel in Temple, TX"

4
04/04/2016

The hotel was very clean and quiet. It is a good value for the money, and I would definitely stay here again. The present road construction on I-35 is the only drawback. The staff was courteous, and the breakfast was more than adequate. The location is near several restaurants and shopping centers.

"Great stay"

5
04/04/2016

Over all a great hotel. The staff was caring and helpful, there was easy access to the highway even with all the construction and the rooms were clean and comfortable. It was priced much more affordable that Belton, where our tournament was being held.

"Getting to the hotel was difficult beause of heavy construction on the highway 35"

4
12/03/2016

Getting to the hotel was difficult beause of heavy construction on the highway 35. Staff was pleasant and helpful . Because of being handicapped it was difficult opening entranceway door one was automatic but the other was manual which caused a problem trying to push luggage through.

"Nice Stay"

4
17/01/2016

The hotel was nice and a good value. I like hotels that give you lots of pillows and this one does. Everything was fine with our stay. We stayed in January 2016 and there is a lot of frontage road construction in the area. It wasn't loud when we were there (during the week) but at some point it may become a problem. We would stay there again. They have a nice breakfast bar in the morning.

"Best place in Temple"

5
22/12/2015

My husband is a Viet Nam veteran with vascular issues. The VA sent him to the Temple hospital for his problems. We have stayed at this Best Western a number of times. The staff has been caring and helpful making my time so much easier. The rooms are always top notch. Whether you are stay for business of pleasure I wouldn't stay any where else.

"excellent stay"

5
13/12/2015

While attending my sisters funeral the staff was kind and attentive. The hotel was very perceptive to my situation and I felt very safe in my surroundings. Room was very nice and the staff was helpful and courteous.

"Best WSestern Temple TX"

5
09/12/2015

Visited last week for 5 days. From the moment we walked in, the smell of CLEAN and FRESH made us smile. Everything clean and in it's place. Great, clean, large, comfortable room and bathroom. Found a light bulb out on one of the lamps. Dialed 0 and within 3 minutes he was up and replacing it. DONE. The WHOLE staff, from the front desk to the Chambermaid (housekeeping) were absolutely outstanding. Friendly, professional, greeting us every time, and helpful. Mike called me by name from day one and every time thereafter "Good morning Mr. R". Very helpful with directions on where was the closest store, exit to take to get to a place quicker, etc.. The young lady taking care of the morning breakfast area was a busy bee. She was non-stop making sure everything was just right. Coffee and all the supplies, food, tables... reminded me my military service and when we were getting ready for inspections! Never saw her sit still, always doing something to keep it all ship shape! The construction work on I-35 was no issue to us. I would've walked across the highway to get back to the hotel. We were very pleased. Comfortable in every way. Free Wifi was a plus! Did I mention immaculate, CLEAN rooms? Bravo! Great job! Will book there next time I go to the area! My new Home away from home!

"Nice stay despite construction-based bad Highway access"

4
03/12/2015

We stayed at this Best Western (two adults, three small children) while visiting family in Temple. We were given a room with two queen beds. The staff was very nice and gave us a good room right by an entrance, so it was easy to come and go, and also far enough from other guests so we didn't have to worry about our kids' noise bothering them. The beds were quite comfortable and we got decent sleep there. Breakfast was good, as they provided eggs and breakfast meats along with fresh waffles. As with most hotels, the tea selection was lousy (I am a bit of a tea snob), but from what my wife said, the coffee was good. The one issue with this location is that there is major construction on I-35 that makes it very difficult to get into the hotel (it's not the hotel's fault, so no points off for that). The only restaurant within walking distance is a Texas Roadhouse, which is only open in the afternoon, so you'll have to find your lunch elsewhere.

"Thank you"

5
01/12/2015

Thank you for the wonderful experience! My wife and were stuck in traffic and pulled over to this hotel the day after on a very busy Sunday. The check in was easy and the Front desk agent was great. My wife had gotten car sick and he offered us water, snacks, etc to help her feel better. Thank you.

"Convenient Clean Quarters"

5
30/11/2015

High quality facility and staff. Clean Clean Clean. AND great food for breakfast! Will plan continued use on all our trips. Look forward to using the Rewards Program! Thank you ! Calling the #800 for reservations and using online reservations worked very well.

"Quiet refuge during the storm"

5
21/11/2015

We stayed here on our way to Galveston. Tropical Depression Patricia was raging so we were exhausted from the drive. What a beautiful place to take shelter! Our suite was one large room with a super comfy bed (and I'm very picky about the bed), a nice couch for relaxing and a great bathroom. Room was immaculately clean. Although the hotel is near a busy freeway, we heard NO traffic noise.

"GREAT STAY EVERYTIME"

5
09/11/2015

I always enjoy staying at this property. Friendly staff. There has been road construction in the area over the last couple of years that I've stayed here. Of course this is not anything the hotel has control over, but I must say that it is worth taking the time to find your way in.

"Nice Hotel by Freeway"

4
31/10/2015

Convenient hotel by the freeway. We were passing thru on our way from Winnipeg to Texas. Breakfast at the hotel was hot and had a usual Best Western selection. There is a restaurant (Texas Roadhouse) within 100 yards. This was convenient for travellers that were passing thru and meant that it was not necessary to drive somewhere to get food. We would stay here again.

"On our way home "

5
29/10/2015

End of the week long trip we were tired and just wanted a nice place to rest for the night. Construction made it a pain to get into the parking lot, (when have you been on I35 without construction!) but it was quite, large rooms, and the beds were great!!!

"Temple Review"

3
20/10/2015

The staff was very good, hotel clean and kept up well. The breakfast was good. Rooms were nice and housekeeping did a nice job. Stayed one night, would probably stay here again. The bed was quite comfortable, pillows nice (maybe a little too firm).

"Hotel Owners & Staff are Top Notch !"

5
18/10/2015

The staff treats you like family - always going above and beyond to be sure your stay is the best that it can be. Hotel is constantly being improved. Worth dealing with all the construction to stay at this hotel.

"I DO IT here regularly"

4
15/10/2015

Except for the construction our front on the frontage road, there's really nothing to complain about when it comes to the accommodations at this hotel. The rooms are spacious, clean and well equipped. The breakfast is hot and has a variety of breads, fruits, cereals and hot items as well. The coffee dispenser is one of those new fangled gadget type ideas that is more of a hassle than just making an old fashioned cup of coffee but the friendly staff and the quality of the hotel makes up for that. Fitness room, Swimming pool, and a good channel selection on the TV's in the rooms also adds a big plus. Refrigerators and microwaves in the rooms as well.

"Cleanliness and Rewards"

4
14/10/2015

There needs to be more attention to cleanliness especially in bathrooms. I don't like finding hair on the bathroom floor or in the bathtub. I even found a used wash cloth hanging over shower curtain rod on one of my stays. There should be reward points no matter what the rate is. I was told I was not eligible for points because our corporate rate is too low. Not a good selling point for their rewards system.

"Great place to stay--Best Western Hotels are so predictable -- always a good experience!"

5
09/10/2015

Very nice front desk staff--evening and morning. Although we did not eat there, the breakfast looked good. The bed was one of the most comfortable I have had in a long time. Best Western is always clean, polite, efficient. That's why it's always our first choice.

"Nice room, with a couple of problems"

3
05/10/2015

We had a great room at this hotel---large, clean, and attractive with every amenity, including a refrigerator and microwave. There are a couple of reasons I can't rate it higher, however. The pillows were terrible for me. I spent a sleepless night because my neck was so uncomfortable. This may not be the case for you, however. My husband had no problem and I notice that other TA reviewers actually complimented the pillows. The other problem was the staff member who checked us in. She acted as if we were bothering her when we arrived. We felt really unwelcome. Then a few minutes later, she changed her demeanor, as if she suddenly remembered that she was in the hospitality business. She had a nice smile! But after initially treating us with contempt, it was hard to believe her new friendliness was sincere.

bnbhigh, General Manager at BEST WESTERN Temple Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Mike Bhakta GM

"always a good stay"

5
14/09/2015

We come to this area at least twice a year with a large group for a one or two night stay. We always choose the Best Western in Temple. The price, service, quality, and rooms are excellent. We reccommend it to everyone.

"Good Value"

4
26/08/2015

Due to road construction this hotel probably receives very little walk-in reservations. That's a shame because it was a bargain for the price per night. Was in good condition and staff was friendly and courteous. Seemed like a fairly new hotel. I recommend it.

"Hotel is o.k. but couldn't swim here"

3
25/08/2015

Our stay a this hotel was pleasant. Except, we chose this hotel largely because it had a seemingly nice hotel pool and pool area. We even picked a hotel where we could stop early on our trip so we could swim. We checked in (staff was nice but nothing special), got to our room (nice) and then went to the pool - mistake! The pool was basically unusable. The water was so murky, you couldn't see the bottom of the pool. If you are ever at any chlorine pool that you can't see the bottom of it, don't go in!! It is dangerous on many levels - bacteria (lots of it) and danger to not see someone on the bottom. When we called, we were told (very indignantly) they would keep the status of the pool "available" even though there was noone to tend to the issue. Then, we decided to just sit out for a bit. But, there were cigarette butts everywhere. Apparently, this is the unofficial smoking area and that part of it is not maintained - many of these were old cigarette butts. Bad experience. So, we spent the whole afternoon/evening in the room. Bummer! The next morning we had sausage and biscuits. And, I do want to say that their biscuits were much better than most hotel biscuits - they were actually soft, fluffy and good. This is a hotel that I would have considered staying at in the winter except for the harshness of the staff when we called. For that reason, I would not stay at this hotel again.

bnbhigh, General Manager at BEST WESTERN Temple Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. GM Mike B.

"Pleasure trip"

5
13/08/2015

Even though it was difficult to get to the hotel due to construction, it was well worth it. Any hotel at which you stay along this stretch of I35 is going to be difficult to get to due to construction in Temple which is supposed to last for another 2 years. Personnel were friendly and helpful. Will stay here again when we return to the area.