SureStay Hotel by Best Western Summersville, Summersville

Excellent place for staying overnight during our trip. Very clean room with king size bed, the mattress and pillows really comfortable. Old style coffeemaker a little disappointed us, wish it could be upgraded soon!

Surestay Summersville, General Manager at SureStay Hotel By Best Western Summersville, responded to this review
Thank you for your excellent review of SureStay by Best Western Summersville!! We will bring the issue with the coffee maker up to the owners, thank you for letting us know! We appreciate your business and hope to have you back as our guest in the future!! Sincerely, Ketul P GM

When we have travel by car south to N.C. we stop at this hotel for the past few years. With it's upgrade to BW SureStay the hotel has had a few upgrades. It is a good value. The rooms are always clean. The front desk staff are always friendly and the coffee in the lobby is usually fresh and hot. The breakfast is good. Nice variety of food.

Surestay Summersville, General Manager at SureStay Hotel By Best Western Summersville, responded to this review
Thank You for your 4/5 review! We hope to get a 5/5 on your next stay.

Such a pleasant surprise. We seldom stay at budget hotels because we can afford nicer. The weather was bad and we had already paid for our campground and there was no refund, also other hotels in the area required higher fees for my small dog. To stay in budget we went with this hotel. It was clean, employees were supper nice (Damion especially). They also offered breakfast, nothing fancy but enough to get you on the road. Water pressure was excellent, beds were comfortable and room was quite. I would definitely stay here again.

Surestay Summersville, General Manager at SureStay Hotel By Best Western Summersville, responded to this review
Dear Sherry, We are pleased to hear that you enjoyed your stay! We look forward to future stays while your in the area.

Hotel is very clean and well maintained. We have stayed there many times and always get a good nights rest. Rooms were very clean , well maintained and they have great water pressure there too! Damien at the front desk was very helpful and friendly. Great location in West Virginia if your traveling from Canada to Myrle Beach inSouth Carolina and you want to split up the ride into two days.

Surestay Summersville, General Manager at SureStay Hotel By Best Western Summersville, responded to this review
Thank You for your excellent review!. We appreciate your business and look forward to your return! Sincerely Ketul P. GM

Very basic motel. Room was clean and sufficient. Staff was exceptionally friendly and helpful. Parking lot was very tight, no parking available close to our room. Had to carry our stuff a fair distance. Dog walk area was quite a distance from rooms. Fine for overnight stay. Right off highway , very near restaurants and shopping centers.

Surestay Summersville, General Manager at SureStay Hotel By Best Western Summersville, responded to this review
We are disappointed that we did not receive a 5/5!. We strive to garner all 5's. We cannot change our dog walking area but we do offer luggage carts to assist in getting your luggage to the room!. We look forward to having you stay with us again. Sincerely Ketul P. GM

Have stayed here numerous times in the past. The rooms have been upgraded & look great. While the breakfast selection isn't as robust as it was prior to COVID it's definitely adequate. Good location for my purposes & affordable & safe.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Thank You for your review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!

Only checked in to nap and shower. Woke up and unable to shower myself or kids because the showers hot water didn't work. Sink is water got hot, but not shower. Reported to front desk and they said they'd “make a note of it” and there's “no maintenance man on weekends”.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
We are sorry to hear of the issue you experienced during your stay. Please know we have corrected the hot water issue. We would appreciate a second chance to provide you with a 5 star stay.

The Hotel is very easy to find and access and there is adequate parking. The room was adequate and clean. The bed was comfortable with an overabundance of pillows. Our room was on the second floor of a three story structure. The second night and third night the occupants of the room over ours came to their room well into the early morning were very loud and boisterous and and the floor/ceiling did not muffle their voices or foot stomping.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear DISPENCER, I am very sorry for the issues you experienced while staying in our establishment. I do appreciate your feedback so we can take appropriate action to rectify the situation.

Very polite staff. Room was exceptionally clean and comfortable. Parking lot very well lit and kept clean daily. We did find it difficult to locate local restaurants that delivered, no local information in the room.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear USMSPOPS3, Thank You for your excellent review of SureStay by Best Western Summersville!. We appreciate your business and look forward to having you as our guest in the future.

A place to crash, there wasn't anything else available in the area at the time. The room smelled like sewage vent leak or the air conditioner was putting out a putrid smell. Had to ask for extra towels. The room was set up to sleep 4, but not enough towels and wash cloths.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear Jimmy, We would like to thank you for your feedback. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future! Sincerely, Ketul P General Manager

We hope Summersville could prevent huge transport from roaring through and by this hotel. Speed limits should be 30 MPH through the traffic lights nearby. We truly wish for the new owners to be successful.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear DeaconCanada, We would like to thank you for your feedback. I would like to apologize for failing to exceed your expectations. Your satisfaction is important ot us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, Ketul P. General Manager

A decent place to stay in Summersville. Rooms were a little dated but clean. Conveniently located right off of Hwy 19. Short drive to many restaurants. Big downer is the breakfast. Limited choices which was ok but breakfast room has Fox news spewing their bullsh--! Makes it so I won't return! Will pay more to enjoy a place not playing Fox!

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear David, I am very sorry for the issues you experienced while staying in our establishment. However, I do appreciate you letting us know so we can take appropriate action to ensure this does not happen again. We hope you will consider giving us a second chance to provide you with the exceptional experience I know we here at SureStay by Best Western are capable of. Sincerely, Ketul P General Manager

Great place, nice room, great shower, clean, breakfast nothing special. Cereal and toast. Coffee good though. Pet friendly but not really anywhere for dogs to do their thing. Our new regular stop in Summersville.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear Courtice, Thank You for your review of your stay at SureStay by Best Western Summersville!. As always, it is a pleasure to have you here as our guest. We look forward to your return stay with us in the future! Sincerely, Ketul P. General Manager

The room was large and very clean. The king bed was super comfortable with soft sheets. Room had a fridge with microwave and shower was great. Front desk ladies were helpful and very courteous! I would definitely stay here again.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Dear Sue, Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!! Sincerely, Ketul P. General Manager

This is a budget hotel with outside corridors but worked well as an overnight stop on a long road trip. The room was clean. There was a reasonable breakfast including eggs. I appreciated all the plugs/usb ports for charging phones etc. Microwave and fridge were also in the room.

Ketul Patel, Owner at SureStay Hotel By Best Western Summersville, responded to this review
Thank you for your review of your stay at SureStay by Best Western Summersville! As always, it is a pleasure to have you here as our guest. We look forward to your return stay with us in the future. Sincerely, Ketul P General Manager

We were driving through Summersville when we decided to stop for the night. The rates were very good. The location was perfect. The person working the front desk was friendly and check-in was a breeze. The room was clean and comfortable. This hotel offered a few breakfast items (yogurt, toast, etc.) I would recommend this hotel.

Ketul Patel, Owner at SureStay Hotel by Best Western Summersville, responded to this review
Dear Robin, We loved hearing that you enjoyed your stay with us. Thank you so much! We look forward to seeing you again! Sincerely, Ketul P. General Manager

I would recommend this hotel . It has a country setting, and was clean. Staff is friendly and desk clerk helped resolve a reservation problem that the reservation phone line could not. They offer limited items for breakfast, yet other hotels in this price range wouldn't offer breakfast at all. So it is a good value.

Ketul Patel, Owner at SureStay Hotel by Best Western Summersville, responded to this review
Dear Ronald, We loved hearing that you enjoyed your stay with us. Thank you so much! We look forward to seeing you again! Sincerely, Ketul P. General Manager

I was travelling alone, first time a long road trip like this. Great Motel, lovely staff, clean, quiet, and I felt safe. Best nights sleep in a while. Very comfortable rooms, nicely appointed. Will stay again, and have already recommended. Plan is to to stay there my way back.

Ketul Patel, Owner at SureStay Hotel by Best Western Summersville, responded to this review
Thank you for taking the time to leave us such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We look forward to seeing you again! Sincerely, Ketul P. General Manager

Easy to find the location of the hotel. Friendly and helpful staff. Very Clean and nice rooms with good beds and pillows. Good air conditioning. Restful night of sleep. Good internet connection and breakfast to eat.

too many people being allowed to abuse alcohol and drugs on the premesis. it was clean and bug free and pet freindly. but it was very loud and noisy until very late. the price was decent for a nights stay but i also was afraid to return to my car until morning. i do not think my family and i will be staying there again.

Inside of “accessible” room was great with the exception of the stale cigarette smell (non-smoking room). Be careful going into office if you are in a wheelchair though as the door opens out and there isn't much clearance between the door and the edge of the curb.

We had such a wonderful time at the hotel very clean and friendly we found it to be a great location for all the things we did and went would love to go back in the future and it is very affordable to where you can ha w a great time only just wished had more line cereal or muffins juices milk but other than that it's great place to stay

My family and I stayed here for two nights. The front staff was very friendly. I was very impressed by the staff. The room itself was very clean. Sheets and towels were clean. The Wi-Fi wasn't great, but I can't imagine the Wi-Fi would be good anywhere in the mountains. But honestly that was my only complaint.

Perfect location for Summersville Lake activities. Plenty of nearby stores and restaurants. Room was very clean and looked recently remodeled. Staff was friendly and helpful. Beds and pillows were comfortable. Overall, the value was way above what we paid.

We booked this hotel at the very last minute and everything was surprisingly great. The check in lady was very nice. We brought a dog with no problems. And much to my surprise..this was one of the cleanest hotel rooms I have been in. Only issue we had was how hot it was and the AC kept shutting off without cooling the room. We didn't report the issue because it was still bearable. Would recommend especially for those with pets

Hotel was Great!! The hotel was located close to everything we were visiting, Very clean and staff was wonderful. We will stay here on you next visit to Summersville WV. Hopefully, they will be able to serve breakfast soon.

My husband and I stay here for one night after a long day of traveling around New Gorge River National Park. We booked via Expedia and had no issues upon check in. They had no breakfast available in the morning; however, they do have a number of restaurants within a few mile driving distance. The room was clean. The king size bed was comfortable. The walls are thin - I woke up twice in the middle of the night - one from the person above us walking on the floors at around 1:30 am and the other next door to us talking normally at around 11:30 pm. After those two instances, I slept comfortably the remainder of the night. The receptionist was friendly. There was no bathtub stopper. All the outlets and lights appeared to work. Despite the minimal issues, it was a comfortable stay and would recommend this hotel if you looking for a cheaper option in the New River Gorge area.

Very nice hotel and the lady working was super nice. I wish there had been breakfast at this location but they did have coffee. The rooms were clean and smelled brand new. The rooms were big too. I would stay again

We did not have a problem with the room and the front desk was awesome. It was the booking and checking in process that was a Huge problem. We booked online through SureStay/Best Western. We arrived there only to be informed that we were not in the system. I presented my confirmation. It took 2 hours to check in!! The girl who was working there was so very helpful and did everything she could to make our booking work. My complaint is not due to the service or room but, the online booking experience as they had Two outright lies-1 was when they presented a cost, lined through it and gave a discounted rate. When we arrived we found out the 'discounted' price was their regular fee and that their rooms were cheaper!! 2- was when they said they had only two rooms but, when we arrived only 5 rooms (out of a hundred or so) were booked!!! All in all, I'd stay there again but, I'll book over the phone.

This is an older hotel with exterior entrances to the rooms. I felt safe and comfortable mainly because this hotel is in a rural area and how can you go wrong when there is a Dairy Queen in the front parking lot! The check in process was quick and the lady was very nice and friendly.

It was a clean, dry place to rest our heads for a pit stop. Staff was friendly, but under construction and very out-dated. The bathroom door put up a struggle to open and close. Elevator floor was plywood.

Our room was clean and comfortable. The breakfast was good. Mindy Cable, the manager, was great and friendly. This is a very good value as a stopover on a lengthy trip. The location is handy for our purposes and we will definitely return!

My wife and I stayed here for a night after buying a vehicle at a nearby dealership. For the money, it was a good deal. A bit dated, but being renovated. The room was clean, the beds were comfortable, the breakfast was average, and the staff was very friendly.

I made the mistake of pushing past my usual stopping points in Statesville, NC and Beckley, WV and got stuck in the dark and rain trying to find a reasonably priced motel on the Highway 19 strip.Because of its location motels can ask pretty much anything they want to push their range out of the "budget" classification. This ECONOLODGE is under renovation so guests who need first floor accommodation should call first. Most other "walk-ins" are relegated to the second floor but there is an elevator. As all rooms in this L-shaped building are not interior access and face the highway this is NOT a stop for light sleepers. In addition to the all-night truck air brakes at the stoplight Room 213 has some additional treats.The refrigerator gurgles like an animal (so unplug it...), the toilet spontaneously flushes two or three times during the night and the old-style HVAC system is far from silent. The carpeting in any motel should NEVER be walked on in socks or bare feet but the carpeting in this room is visibly filthy. The DISH television system has limited channels and any ESPN stations did NOT have the Monday Night NFL game.A few did offer poker and college football games from the 2000's. If you can plan your trip so that you stop in Beckley and do research for more reasonably priced rooms.

I have stayed here a few years in a row when going through WV to meet some friends. Dairy Queen with food right next to it. Rooms are OK. For the price, it is worth staying a few days of you need to be in that area.