Best Western Parkmore Hotel,  Stockton-On-Tees

3.5/5  - basé sur 525 notations.
636 Yarm Road, Eaglescliffe, TS16 0DH, Stockton-on-tees, Great Britain - Ver el mapa
+44 1642 786815 +44 1642 790485

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    Restaurante
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  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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El Best Western Parkmore Hotel le ofrece el entorno perfecto para disfrutar de una magnífica escapada de fin de semana con una excelente ubicación a 5 kilómetros de Stockton-on-Tees y a poca distancia a pie de Yarm. Nuestro hotel se asienta en un edificio victoriano que aún mantiene muchas de sus características originales. Esta atmósfera tradicional, combinada con la cordialidad de nuestro personal, un excelente nivel de servicio y fabulosos restaurantes de primera clase, le proporcionan el entorno idóneo para disfrutar de una acogedora estancia. En el Parkmore Hotel podrá disponer de todo lo que pueda necesitar en cualquier momento del día gracias al servicio de nuestro atento personal y nuestro apacible y confortable entorno le hará sentir como si estuviera en casa. Este hotel se encuentra situado en la A135, a solo 1,5 kilómetros de la A66 y a cinco minutos de la A19, lo que le permitirá disfrutar de magníficas atracciones en casi cualquier dirección en la que viaje. Con el museo y el parque de Preston, la escultura Brick Train, dos enclaves catalogados por el National Trust y otras muchas atracciones a poca distancia en auto, le garantizamos que podrá disfrutar del mayor nivel de diversión durante su estancia. Los viajeros estarán situados asimismo a poca distancia a pie de la estación de ferrocarril más cercana, lo que convierte a la encantadora zona norte de Yorkshire en un fantástico epicentro para su estancia. Si desea disfrutar de una apacible escapada con el mayor nivel de relajación, en nuestro hotel encontrará una gran variedad de instalaciones de ocio y de balneario. Disfrute de un tratamiento en nuestro salón de belleza, de una tarde en la sauna, de un baño turco o de nuestro balneario con hidroterapia. Nuestro gimnasio de última generación le ofrece sesiones de entrenador personal para adaptarse a sus requisitos específicos. El Best Western Parkmore Hotel cuenta con un total de 55 habitaciones individuales, con dos camas o con camas de matrimonio, así como suites, todas con acceso gratuito a Internet Wi-Fi y televisor con pantalla LCD de 26 pulgadas. Independientemente de las actividades que desee realizar durante su viaje, le prometemos que se sentirá como en casa.

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Habitación 1

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Basado en la opinión de 525 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
158
Muy bueno
 
124
Bueno
 
136
Mediocre
 
66
Horrible
 
41
Con amigos Con amigos 57
De negocios De negocios 185
En familia En familia 89
En pareja En pareja 142
En solitario En solitario 21
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Best Western Parkmore Hotel,Stockton-On-Tees
  • 1
    « Dated and dirty »

    After looking at the pics of the bedrooms on here I'm positive we were at a different hotel! The room was dated, shabby and the bathroom unclean and full of peoples hair urgh. We booked because of the pool and we were given 3 shabby towels, I asked for five ( one each) but they had none ready!!! The towels were like rags! The floors filthy and the tiles cracked. The grate over the drain around the whole pool was broken with green algae growing out of it and plasters stuck in it!!! I I booked through booking . Com who after a week and photographic evidence have offered me a £20!refund!!! Best western said that the hotel were unable to offer any refund at all but assured me that the hotel was undergoing a refurb and that the room we stayed in was at the top of the list. Doesn't help us though. Very disappointing

    5
    « Parkmore Hotel Leisure Club »

    What a super little gym. Great facilities: lovely pool, well equipped gym, lovely hydro pool, sauna and steam room. Staff are courteous and service is good. The showers are clean and warm although I found the changing room a little chilly. Nevertheless, I would highly recommend. Haven't attended any classes yet or used the beauty salon but fully intend to.

    4
    « Couples night away »

    Myself & my fiancé stayed here as it was an engagement gift to us. Our room was upgraded to a suite and it was a good size and clean and modern. We had a 3 course evening meal included and each course was delicious and of a high standard, the waiting staff were very polite too. We had breakfast the next morning which was also nice. The only slight negative point is that the food took quite a while to be served. The gentleman working on reception was lovely and nothing was too much trouble for him.

    5
    « 4 Nights Away »

    A very comfortable stay, the room was kept very clean. The staff were very helpful and smart in appearance. The restaurant service and food were very good. I would definitely consider using this Hotel or others in the chain again.

    4
    « catching up with friends »

    to be honest this hotel was only to be a meeting place for a few friends,it turned out to be an excellent place to stay with very helpful and efficient staff, the rooms are a good size and very clean, we had dinner in the restaurant on our first night, tasty food and a varied menu no complaints there, also good selection for breakfast. Yarm town centre is about a 20 minute walk or 5 minutes by taxi from the hotel, its also on the main bus route into town Yarm itself has many pubs and restaurants, we would highly recommend Uno for lunch or evening meal great atmosphere, excellent menu and a great welcome,also the Raj Bari Indian restaurant has very good food, while we were in the area we visited Masham and the old peculiar brewery and shop only a 25 min drive south and Bartram castle well worth visiting

    3
    « Christmas Treat »

    Visited this hotel recently as part of a treat from the family at Christmas. First of all I must say that the staff were excellent , however the Spa facility was average and very tired main pool being cold, sauna small, bedroom very canny and food also canny, that said don't think we will be hurrying back too soon.

    2
    « Ok for a night »

    I've stayed at this hotel several times over the years. It's ok for a night, there isn't a great deal of choice close by other than a premier inn. Staff are nice and welcoming, the restaurant is ok but you'd be better going into Yarm to eat. There always seems more staff than guests in the restaurant, which always made me feel a bit like I couldn't relax and eat. Breakfast isn't amazing considering the breakfast you'd get at the premier inn down the road, I've often been faced with curled up cheese and dried up meats on the continental selection, and the choice of fruit was very limited indeed. Rooms are ok and the pool is ok too. If you need a bed for the night then this is perfectly fine

    5
    « A great stay visiting friends in the area »

    We used to live locally to the Parkmore and returned for a reunion, we chose the parkmore for its convenient location, the room was clean and spacious with a nice view of the courtyard. We arrived late on the evening but food was still available, the food was tasty and portions were great especially after a 6 hour drive. All in all a lovely hotel in a great area.

    2
    « Fit and feast »

    Food/meal in the restaurant was nice but spa is a state; run down, dirty, broken steam room (out of order for six weeks according to members). Sauna thermostat is faulty too. A poor lady on the desk trying to serve drinks and deal with spa visitors on her own. Lovely lady and kindly looked after our valuables as, the lockers have no locks, you have to bring your own! Oh, and they don't provide towels! Whole place needs a good pressure wash and some bleach.

    3
    « Family Wedding »

    Everything to do with wedding was fine,but we booked a room to stay the night & were given a small pokey room that was extremely hot & noisy,as wedding guests the hotel must have assumed that we didn't matter as all the noise would be coming from the wedding,our room was looking onto a roof & fire escape with noisy extractor fans going,the room was definitely in need of a refurbish. Breakfast was good plenty of choice & hot,however the receptionist on checkout was quite rude, when i asked for some wedding cake as we hadn't been told about it the night of wedding,she rolled her eyes & tutted at me,not really the right attitude for front of house staff, We enjoyed the wedding ,but wont be rushing back to stay here again,have stayed in much more up market places with polite & accommodating staff for much more reasonable price

  • 3
    « Second visit and a little disappointed »

    My wife and I booked a return visit to the Parkmore Hotel as part of a second Groupon deal, this included three course evening meal and breakfast with full use of the spa. All staff, as our previous visit, are friendly and helpful, The room we were allocated this time was ground floor and was adequate with a view onto the courtyard. The spa was fine, we already new that the changing rooms required your own, personal, lock to secure your belongings, we took locks but they were too small, tried the family changing room but we couldn't get the new £1 coins to work in the lockers so we had to leave our lockers unlocked, the steam room was also out of service. Our room, as mentioned, was adequate, little things that disappoint, the kettle didn't work, it was changed no problem and the tv remote didn't work, bit more of a pain because it was about 9.30pm and we had to get it changed, again, this was done on request. The evening meal was our biggest disappointment, after last years visit when the choices had been from the main menu but excluding steaks, this years choice was from a limited menu, our room had copies of the restaurant menus so we had decided what to have before our meal, the limited menu we received in the restaurant didn't reflect what we had originally decided on, what we chose from the reduced menu we would not normally have selected for an evening meal, saying this, the food was tasty, well presented with excellent, friendly service. The breakfast was again disappointing, buffet style, and when we arrived about 9am was relatively poor, Finishing on a positive note, I know the family run Hotel prides themselves on customer service and I agree, the staff are excellent, nothing is too much bother. The Hotel is fine and comfortable, its the little things that are wrong that make a difference, these little things that are wrong create negativity in reviews. The main points of this review were verbally given to the receptionist and were also written down on the feedback form which was also handed to the receptionist.

    2
    « Faulty towers »

    This is possibly one of the worst hotels i have ever stayed in. Beds and pillows highly uncomfortable, lumpy and can feel the springs pushing through. Wifi in the Rooms (ive had 2 different rooms) is absolutely abysmal to say the least, cant even check e-mails most of the time using the wifi. You can hear ever noise outside the windows all night long, every bird or car passing by sounds like its right outside the window, this along with the noise of creaky pipes in the night is not good when your trying to sleep! These rooms need updating, as there is wallpaper peeling, paint chipped off, dirty marks on walls etc. Breakfast was nice and staff are lovely, but that is as far as you praise this hotel for. Would not ever stop here again by choice.

    1
    « Really Disappointed as it was mothers day treat »

    The room was so bad we only stayed 30 mins. Very small room, small double bed, lumpy mattress. Bathroom that looked like it was from the Noah's Ark. No lift, leisure pool occupied by young swimmers club so no access till 5pm. This is what I would describe as a contractors hotel and not for weekend leisure visitors.

    4
    « Fine spot to stay »

    Although some of the rooms have not been modernised in recent times don't let this put you off staying here. The rooms are clean and offer everything you need, the other facilities are up to the standard of most hotels I have stayed in and the health club is an added bonus. The jewel in this hotel's crown is the food which is excellent. I usually go out to dinner when away on business but not here.

    5
    « Spa Day & Afternoon Tea Deal! »

    Purchased a voucher last minute on living social. Wasn't sure if we would get booked in but the girl on reception could not have been more accommodating. We paid £14.50 each and it's ideal for a budget day out. The staff were so helpful and polite from start to finish. Please note if you are wanting to use the lockers in changing room you will need to take a padlock with you, we didn't and didn't realise you needed one. Luckily we bagged 2 loungers and kept our close bu. There are tables where you can also leave your things. I really think they should do robe hire as ideal for those wanting afternoon tea by the pool. Staff in the pool area nothing was a bother. We had a quick sandwich for lunch as we arrived early and it was lovely and reasonably priced. The pool area is a little tired but suits its purpose, loved the hydrotherapy pool, there is also a good size jacuzzi, pool, steam and sauna. Lovely relaxing afternoon. The afternoon tea was delicious, all fresh, cakes tasty and the little bottle of prosecco an added bonus. We got parked easily to the rear of the hotel with plenty of spaces. Ideal day out, don't forget to take your own towels. Would recommend and would return.

    4
    « Wowcher: Well worth it! »

    Bought a Wowcher for two people including B&B and dinner. I recently went online to re-check reviews about this hotel and was quite disappointed with some of the comments. I was dreading the trip! Have to say: Staff were superb, everyone we encountered was lovely and extremely helpful. There was a limited menu for the Wowcher deal which obviously one expects. I realised that I couldn't have the fish and chips because thee was beer in the batter. so I told our waitress to just give me chips and mushy peas. She took the order but then returned to say that the chef said that if I wanted the fish, he could do it without the batter. Compliments to the chef: The fish was delicious! It's those little things that make a difference! We went to the bar and there was no lime cordial for my 'Lime n Soda'. The young lady took our order and went to find some lime cordial for me. Nothing seemed too much trouble. Very very friendly staff! The room was clean and fresh and a good size. The spa area was mainly clean. It did need a little maintenance work as a couple of tiles were broken. But this was not a major issue. We had an amazing time using the sauna, Jacuzzi, hydrotherapy pool and swimming pool. A thoroughly enjoyable little stay!

    4
    « Weekend break »

    Purchased via Groupon. Hotel excellent and inviting, staff friendly and polite. Evening meal was extremely well presented, if anything, could not eat it all as portions were huge. Breakfast was lovely with a good selection. The spa, sauna, swimming pool and gym were all clean. For what we paid for the Groupon voucher this was definitely value for money!

    3
    « Tired, but decent »

    I found my room fine. I can see the hotel hasn't been modernised for some time but it was clean and comfortable for what I needed. Breakfast is expensive for what it is- but you expect that in this sort of hotel. If I had a car with me I would probably have driven into Yarm for food.

    3
    « An enjoyable weekend »

    We stayed here for my friends 30th Birthday. The firsts impression of the hotel, was that it was nice from the entrance and the reception seemed like a nice welcoming area. The room I stayed in seemed nice enough. Looked like it had recently been modernised and was clean. The bathroom however I felt was still in need of a refurb and was of a slightly lower standard to the room itself. ( Mould spots on the ceiling, dirty grout etc - could have easily been addressed). After checking in we went to use the facilities. All of the facilities - pool, jacuzzi, hydro pool, sauna and solarium were all Fantastic to use, but I felt the pool area was grubby. Surrounding the pool next to where the gym adjoined looked very dirty. The floor leading from the entrance into the changing rooms was mucky too, where people have walked through in outdoor shoes. Either enforce shoe protectors or tell people to take their shoes off. It's not nice when you have bare feet! We ate lunch at the poolside, which was lovely and the service was really good. We then ate in the restaurant as part of our deal we got a 3 course meal - the menu was very basic and different to the normal menu, offering things like pie and chips or fish and chips, ( which is not what I expected in a restaurant environment) but can honestly say the food was good and seemed fresh and handmade. Service was always fantastic too. Bar could have done with some music to create an atmosphere later on but that's just my preference. Breakfast was lovely and you could help yourself. Only small amounts put out at a time meant it was fresher and not sat for ages. Checking out, once again staff very attentive and friendly. I would return.

    1
    « Mrs C Mc Aleavy »

    What a dump ......Booked a deal on Wowcher for my husband Christmas present .So we travel from West Yorkshire looking forward to a night away on our own . The deal was bed and breakfast and a three course meal ,I payed £99.00 . We drove I to carpark first think we seen was old mattress not a great look . The front entrance of hotel looked nice .When to reception booked in .Got our room which was ok but very dated . We decided to try the leisure facilities that i was really looking forward to I was so disappointed it was run down it was dirty it all need a good scrub we stay 20 min in the facilities. but decided we had to leave .We got our things from our room and drove back home .Did not want to eat there the standard I wouldnt class it as a 1 star. So I just wasted £99.00 .. I have stayed in superior youth hostel .So no happy at all .It needs a full makeover .and a good clean .

  • 4
    « Sunday Lunch »

    Having previously had a couple of meals at The Parkmore which were a bit disappointing I was reluctant to visit again; however decided to try the Sunday carvery. All serving staff were helpful and attentive and the quality of food very good. Myself and my husband had the salmon and crayfish salad, which consisted of a large portion of salmon and crayfish, however it would have benefitted from more salad and maybe a slice of bread. The carvery offered three meats, beef, turkey and gammon.The beef and the vegetables were delicious, however the gammon was a bit dry We couldn't,manage a dessert. This is very good value for money and we will be returning.

    2
    « Awful nights sleep - dated rooms »

    I regularly stay at Best Western Hotels around the country, but this was far and above the worst. Stayed here for 2 nights and it was the worst sleep I've ever had in a hotel. There was a loud vibrating noise constantly throughout day and night, lasting for around 4-5 minutes each time. I'm assuming it was something to do with the toilet or water system or something like that; but it was so loud I couldn't even hear the TV, and definitely couldn't sleep in it! There is also a constant ambient humming noise in the room and therefore I had 2 extremely restless nights. Top the above off with very small uncomfortable beds and extremely dated rooms. There was no plug socket anywhere near the bed which with all the devices people have these days makes a poor experience. I couldn't relax in bed with my phone charging catching up on emails. The rooms really need a refresh, but looking around I get the feeling management have tried to avoid spending money here at all costs. The breakfast experience was appalling. Selection is limited compared to most similar hotels and wasn't the best tasting. Juice and yogurts were warm where they have been left out so long. The weather was bad during our stay and on the first night they hadn't gritted the ramp outside the hotel, very slippy and an accident waiting to happen. The evening meal in the restaurant was good, albeit a bit slow. The prices at the bar are extremely reasonable for a hotel. The WiFi was very good and worked with our corporate VPN which is useful. I was also going to compliment the staff as all I spoke with were friendly, however whilst waiting for colleagues on the seating in reception I could hear the staff in the office by reception talking rudely about customers and their habits. Extremely unprofessional. All in all when I am near Stockton again I shall by staying elsewhere, and will recommend colleagues do the same. A shame as normally BW hotels are a good nights stay. but this one misses the mark in a number of ways

    3
    « Lunch but nothing festive about it »

    I have just returned from having festive lunch which we booked several months ago and paid a deposit. Apart from there being to much gravy on the plate the food was okay just your average Sunday Lunch and nothing to complain about. However what there is to complain about is that I thought we were having a festive lunch when what we got was the two of us being shown into a large empty room with smooth radio playing in the background. If it hadn't been for the Christmas songs you would not have known it was Christmas eve. There were no decorations, not even Christmas themed napkins, just a grey coloured one, nothing at all festive. The waiter did explain they were setting up for tomorrow which seemed to be an excuse for putting us into such a drab room. Not good when we expected a festive atmosphere. Surely something could have been done to make it seem like Christmas, even a cheap cracker and a bit of tinsel round a candle would have been better then nothing. I would wish you a Merry Christmas but I'll just say Merry Sunday Lunch as that is what we experienced.

    4
    « Comfortable and welcoming »

    I've now stayed here several times, so I know what to expect, however, on this recent stay it appears that the hotel rooms have been refreshed. The room I stayed in was nicely decorated in bright colours, none of that dreary 1970's dark wallpaper. The bed was super comfortable, bathroom very clean and well lit, furnishing all in good condition. Tea and coffee facilities are provided in the room with plenty of supplies. Breakfast was very good, full English with good quality meats, plus wider selection of cereals, bread, and croissants. Really did set me up for the day. The staff here were very welcoming, from the front desk to the restaurant service, there was a genuine warmth. Certainly a place I would go back to when I'm next in the area.

    4
    « Festive Christmas Lunch »

    Went with twelve friends for a precooked Festive Lunch, and found the table beautifully set. The waiters were very polite and promptly brought our drinks order. All the food arrived hot, very well cooked and delicious. Can't wait for next years Festive Lunch, or hopefully a casual meal during the year.

    2
    « Worst breakfast I have ever had »

    The hotel and staff are nice enough the room small but fine with everything you need for a short break. The breakfast was the worst I have ever had for years, sausages were disgusting the bacon and black pudding over cooked and inedible and the orange juice very poor quality

    3
    « Night with family »

    Pretty good location for going into yarm £4 ish taxi run. Rooms were a little dated but clean and comfortable. Pool etc was nice, had Sarni meal for lunch which was nice. Meal on the night they did not have all the things available on the menu but was nice although not lovely. Breakfast we had to wait for items to be refilled and ask for this n that but the food was tasty.

    4
    « 60th Birthday Gift »

    We spent Saturday night here as a gift for my wife for her 6oth birthday. The good thing about the Hotel is the staff they are exceptional both friendly and professional they add to the hotels experience. The rooms are a little dated and the hotel could do with a major overall. It was freezing outside when we arrived but the room was a little chilly even with the only radiator working open fully. The room was very clean as was the bathroom. The Gym was a great addition as I used it Saturday afternoon and Sunday morning, The breakfast was very good as was the quality. We also had an evening meal here which was exceptional and plentiful as neither of us could finish the entire meal. I would recommend anyone to try the Tagine of Spicy Lamb absolutely wonderful. Again the Restaurant staff were attentive and friendly

    5
    « Lovely food, good price and very friendly staff »

    I popped in as I live nearby but have only been for functions, thought I'd have a drink. We had a few drinks and hadn't made a reservation for food but they were very accommodating. Had a lovely meal and the staff were great. Was served by Megan and she was happy to answer questions and recommend food. Didn't have a wait for extra drinks to be ordered, checked if everything was ok and Puds were a hit! Would recommend.

    4
    « Much better than expected :) »

    This review is for the restaurant, I didn't stay in the hotel. I have never been to The Parkmore despite living nearby for many years. I went in for dinner a few weeks ago and was pleasantly surprised. The restaurant is not luxurious but it was tasteful and clean. The food was really good, tasty and hot and I was really happy with it. The best part of our experience was tne service, we were looked after by Meagan D and she was such a lovely girl, really polite and professional. I will return in the New Year, I am planning a lunch with friends and hopefully it will be here.

  • 5
    « Lovely food, lovely service »

    Came due to a close friends recommendation, I was astounded by the delicious flavors and tastes that bounced around my mouth, by far the best meal I've had out. Having said that, the service and politeness of the staff was as good as the food ! Lovely lovely night topped off by an excellent waitress who kindly served us at a tippity top rate. Looking at the bill the A* waitresses name was Megan.

    5
    « Excellent Service »

    The service here was fabulous, such friendly hard working staff made dining here Great pleasure, Megan D, a young waitress, made a great impression and was so polite. Because of this I'm definitely coming back. Thanks Megan!

    4
    « One night break »

    I was very happy with this hotel. It was quite cheap with free use of the pool and spa etc which some places add a charge for. Didn't realise there was more choice for breakfast or would have been very happy to have had smoked salmon. Staff nice and a £4 taxi ride to the local bars and restaurants . We did not pick the dearest room but it still had a sofa and dressing area away from the bed and tv.

    5
    « Better than expected! »

    We booked this hotel last minute, choosing a deal which include 3 course dinner, bed and breakfast ? all for just £99! At first I wasn't gonna go ahead when I found out it's location, because ideally we want somewhere quiet, with a countryside feel, so we can also go for a walk, then go back to the hotel to use the leisure facilities (the sauna & steam room is perfect after a winter walk!). I've seen this deal in livingsocial, it's says North Yorkshire, so I thought it will be quiet. Anyway, we went ahead and booked it because we wanted to do something different, like use the gym together, the sauna etc... best decision ever! The hotel staff are friendly, specially the hotel receptionist, I forgot to take his name, but he's very helpful, cheeedul and welcoming. Our room was a decent size, cozy and clean. Bathroom was clean too, and there was a shampoo, soap and shower/bath cream provided (maybe a complimentary toothbrush/toothpaste would have been handy too) for those staying for one night, which we did, thankfully we brought our own. As planned, we went for a Walk and explored the nearby museum which is a mile away from the hotel, and was surprised to discover a beautiful woodland and a river (see photos). The hotel's location is quieter than I've expected. When we got back to the hotel, we've used their gym, which have some decent equipment, again, the staff there was very helpful and accommodating. They also provide towels if you need. Again, leisure area was clean. We've used the steam room, the sauna was packed, wish it was bigger?! Decent sized pool and changing rooms. After that we've headed to the restaurant for our 3 course dinner, it was quiet, maybe the music should be a little bit louder and can make the room cozier? Just a suggestion. Again, we weee very satisfied with the meal, portions weee decent, taste-wise, it's all lovely! Drinks price are also decent, maybe should include a cocktail in the menu? Would be nice! The breakfast, which was a buffet, with a choice of continental and English breakfast really impressed us! All were freshly made and are of good quality. Coffee was filtered and fresh, we loved it! Overall, a great experience' we will definitely be coming back!

    3
    « Noisy, dated hotel but good food and wifi »

    The hotel is right next to a main road so a room at the front of the hotel will rule out opening the windows to cool the room due to the traffic noise. I asked to be moved and was put into a room on the other side. The room was cooler and had an AC unit but unfortunately, there was some kind of machinery (boiler perhaps), outside the window which woke me in the early hours. The free Wi-Fi here is exceptionally good. 40Mbps download and 20Mbps upload meant streaming Netflix and getting work done was much easier than normal in hotels where you are relying on basic Wi-Fi speeds. I had dinner in the bar. The prawn linguine was very nice with loads of juicy prawns in it. My colleague had a lamb tagine which he said was excellent also. If you like a warm room or are a very heavy sleeper then this hotel will be fine for you. In my opinion the heating/cooling system needs an upgrade as this seemed to be at the root of my gripes.

    5
    « 18th birthday party »

    Had my 18th birthday party here in the Yarm Suite and the staff were so helpful! Asked them to take glasses of prosecco round the room and they made sure that everyone had one and also offered people orange juice in replacement Lovely staff and hotel

    2
    « Clean but basic and expensive for what it is »

    Decent sized car park with generous parking spaces. All the staff were very pleasant and helpful. Breakfast served early (from 6am) but only continental from 6 until 7, full cooked from 7. The continental choice was very basic, probably the most basic I have every seen (the charge was just under £10 for the continental - I wouldn't bother, get breakfast on your way to work. Basic bathroom but clean and mold free Room basic but clean. Cheap mattress, a bit soft and itchy. No air-conditioning but it was getting into winter so no issue. My room was facing the road so opening the window would bring in some road noise. Very poor wireless, I couldnt connect in the dining room or my hotel room (reception didn't mention wireless so it may be for staff only) No glasses (plastic or otherwise) in the room. Dinner was OK - tasty and average to large portions. However, everything was so hot I suspect some earlier cooking and the use of a microwave. Normally I would rate this hotel as average but on the basis that my nightly stay (£21 for dinner) cost over £110, I would say this is a poor hotel - there are better/cheaper hotels around.

    4
    « Training north of Watford? »

    I traveled from London by train and took cab here and not knowing there was station quite close by the room was comfortable sadly my nights sleep was disturbed by another guest returning some time after midnight and again by what I now know was a passing train However the food was good and reasonably priced the breakfast also very good and the Hotel reception arranged a cab which arrived promptly A good stay despite the nights disturbance

    3
    « A good place to rest »

    I stayed here some months ago whilst on business, The hotel is in a good location, not too far from the restaurants of Yarm but far enough away to be quiet. The rooms are slightly basic, but good enough to rest your head after a days travelling. The bar area, whilst small is adequately stocked with drinks. Food from the bar is of a good standard. Breakfast items can be ordered when seated or cereals picked up from the table area at the rear.

    4
    « very good place to stay »

    we stayed here for just 1 night. read the reviews on here and thought they were a bit iffy. just shows you not to take reviews on here for gospel as we had a great experience. the girl on the front desk could not be happier or more helpful - probably the attitude you go in with reflects on the service eh? i cannot remember the girls name but she was back on at checkout on the saturday morning and still smiling and helpful. we chose this hotel as it was walking distance to Yarm without the traffic of driving into Yarm. it was about 20mins walk to yarm and £3.60 in taxi back. the room was very small but very clean and had all you would expect - tea, coffee etc. the bar downstairs was basic but we had nice drinks in the lounge before and after we went out. we never used the pool but noticed it was nice and quite busy. breakfast was buffet style and again had all you would want and was good quality. to summarise - dont be scared to book here - its exacty as you would expect

  • 4
    « Golden Wedding Celebration »

    Attended friends golden wedding celebration and was made very welcome by the hotel... Room was very clean and well maintained, only one problem being disabled NO ELEVATOR and difficulty climing two flights of stairs.

    1
    « ABSOLUTELY AWFUL »

    Came for carvery lunch with my family. On arrival we were left to stand for 10 mins at the room entrance before anyone acknowledged us- baring in mind there were 3 tables taken. Food cold and overcooked. No Yorkshire puddings, gravy, stuffing or vegetables left and it was 1pm. One lovely young male waiter but the others were awful. None of the staff knew each other's names. No atmosphere and I would never go again. Waste of money

    5
    « Excellent service. »

    An excellent experience in a very friendly environment. From the check in man at reception who was lovely and very helpful and allowed us to check in early as we'd driven from very early morning in southampton and for a long time. He couldn't have been more helpful. The room itself was very well presented ( 117). The house keeping staff were very welcoming with a smile and always a hello or good morning. The lady who knocked to offer towels or a room clean was very helpful and happily got more coffee and milk for me. The leisure facilities were excellent. Again staffed by people who were very approachable and friendly and showed us around with a smile. The facilities were spotless and the changing rooms were very clean and the lady who was cleaning them was super helpful and showed me how the lockers worked! The breakfast room was clean, well organised with welcoming staff who were friendly and approachable and always smiling. I don't think I could rate this hotel highly enough, we all loved our stay here and would definitely recommend and come back.

    4
    « Great Hotel within walking distance of all that yarm has to offer »

    Check in was smooth and efficient, front desk staff were friendly and always willing to help when needed! 5 stars for customer service. Each room is a bit different, I managed to see three of them. They rooms super clean and well equipped. Wished they had air conditioning as it was summer and the room was really warm. All in all great stay and bonus location close to yarm

    2
    « Not the best »

    I have stayed at a few Best Westerns hotels and this one is no better. Reception staff were okay but that's about all not particularly welcoming. I asked for a quiet room as they had a wedding party in and I had had a busy day and needed a good nights sleep. They gave me a room overlooking the car park which was busy, but plenty of space so that was good and with the windows open you could see the trains going past not just heard them. I asked what time the pool spa was open as I had been told to bring my shorts it makes a change to be able to take advantage of all the facilities. Sorry its closed for the annual clean or something I didn't hear what. I was fuming I did have a look on the website to see if I had missed it being closed no I hadn't missed it they just don't tell you until its too late.Breakfast was interesting I ordered my customary omelette. it was terrible tasted like cardboard. That's all I had ordered they forgot to tell me if I wanted bacon beans or anything else then I had to order them at the same time it took about 15 minutes for the omelette I wasn't going to wait another 15 minutes for bacon. The tea was horrible. Orange and cereal were okay but you cant really mess that up can you! I just left.....Hungry at £127.00 a night for a 3* hotel I expected more. I left really disappointed. I am writing to their head office.

    3
    « At Best.... Average »

    Stayed here for 3 Nights. My company booked this hotel. The Staff that I interacted with were helpful, friendly and polite. Room I was given was very basic and tired. Bed and pillows were hard... they wouldn't have looked out of place in a prison. It was extremely hot in the room and noticed the window was wide open (which I couldn't close to prevent local wildlife entering). There was a ceiling fan and another fan in the wardrobe. It was obvious that comfort was not going to rate highly during my stay, which proved to be the case. Bathroom / shower was fine. TV remote worked when it felt like it... reported it after first nights stay.... still the same when I left. I had a meal in the restaurant on the first night. Food was OK, but not a great selection that suited my tastes. Didn't like having food served on a wooden board, however hygienic it may have been.... for me it's NOT cool! For the rest of my stay, I did not eat anything at the hotel (even though my company was paying for it), so I cannot comment on the breakfast or any other food. Car Parking was fine with plenty of spaces... even when busy. Location was good and a "stone's throw" from the centre of Yarm. Needless to say, I had 3 very uncomfortable nights of sleep with bed, pillows and heat taking centre stage Would I pay to stay here again? No.. I wouldn't... not when I could book into a Premier Inn with a comfortable bed and surroundings... a no-brainer... even if it is in a "box" room (as previously quoted) Feedback: COMFORT is key!

    3
    « Not up to Best Western Standard »

    I stayed here for one night. The hotel is in a pleasant location and there was ample parking. The room was small and dated - nothing like the pictures. It was pretty well equipped; kettle, tea/coffee and one of those wall mounted irons (really horrible to iron a lounge shirt on). I had dinner in the restaurant and it was delicious (lamb burger). They also graced me with a free pint for being a Rewards member. The breakfast was a disappointment. First time I've had to drink orange squash instead of orange juice. I had the continental breakfast. It was quite basic, again, not up to Best Western standard. The wifi worked well and the staff are very pleasant.

    3
    « Let down »

    We attended a wedding at the parkmore hotel we booked in on the 8 th of sept for two nights . The receptionist Sarah scowled at us and snapped that we couldn't book in untill 2pm we were unaware if this no smile and very surly. We presented ourselves back at reception at 2pm booked in also with no smile and when we had our keys Sarah said she didn't know if the room was ready as she hadn't,t seen the housekeepers I said that we would check when we went to the room . The wedding reception was on the Saturday and breakfast was well under our expectations and I hoped that the food At the reception was going to an improvement sadly this was not to be as my partner had a fly on her carrots and the meal was returned they replaced it I have never had roast beef that was that thin in my life and the whole meal was under cooked and you could see the plate through the gravy never again best western should check the standards of the hotels that they put there name to as their reputation is in the hotels hands.

    5
    « 50th birthday »

    Booked the spa and afternoon tea for my mams 50th had a absolutely lovely time. The jacuzzi was lovely and hot it was all clean the afternoon tea was fresh and homemade. The man on the reception was very kind and helpful. Couldnt fault it at all. Thanks for a lovely day

    1
    « Disappointing breakfast »

    Went here for a friends wedding, on arrival we were able to check in early which was great and the wedding went really well food was great and everything was well organised, room was a bit cold but clean and comfortable however the real let down was the following morning, we went down to breakfast to find the only tables were for large parties, we would have preferred a smaller table for two but were left sat with people we didn't really know selection of food was hopeless not prepared at all one guest asked for scrambled egg to be left waiting for over 30 minutes, no tea or coffee and left waiting for food to be refilled in the end I gave up and did without, the couple of staff seemed clueless to say the least, on complaining about this at reception was told two staff had let them down and the room cost was adjusted but not a word of apology won't be going again

  • 5
    « Brilliant hotel »

    Recently had our wedding here they went above and beyond for us and all staff were brilliant and very friendly. Everyone at the wedding said how beautiful the room was set up and how lovely the food was. The orchard suite was lovely very spacious and Homely. We couldn't have asked for a better venue for our day!

    4
    « Nice party »

    My wife and I attended a friends 70th birthday party at the Parkmore. Slight problem finding the place as the prominent outside signage is for Best Western with Parkmore Hotel in much smaller lettering. Nice decor inside and friendly staff . We had a hot and cold buffet followed by individual lemon meringue and birthday cake, all very nice.

    2
    « Brilliant staff but rooms need some tlc - Just dont eat the cold meat at breakfast. »

    Rang to make booking, even though was done over phone with specific requirements this was messed up so room was nothing like requirements. Receptionist was good as gold though in remediating. Breakfast as always is good however found a friendly fly had decided to use the cold meat selection to lay its eggs, luckily spotted it before eating, staff member took the piece of meat left us with the remaining meat to eat, as if was going to do that! No apology or anything. Raised it as complaint at check out was told someone would be notified and that was that, not best way to handle complaint, or complaints about food hygiene! I wonder what other food hygiene issues lurk behind the scenes if this sort of thing is dismissed with a shrug. Its a shame as I feel bad as the staff work so hard, they have real can do attitudes.

    4
    « Fabulous 70th Birthday »

    We just held my Mother's Surprise 70th Birthday party in the Yarm suite. The staff were attentive and no request was too small, service was always delivered with a smile. The buffet was lovely and a number of guests had commented on how much they enjoyed the food. My only comment would be that the hand cut chips ran out quickly as they were so popular with both kids and adults! The whole event was delivered successfully despite our originally booked room (The 3 Rivers) not being suitable on the day. With just two hours until guests arrived the staff ensured we were transferred to the Yarm suite with no fuss. Everyone had a wonderful afternoon and as we had direct access to the terrace guests were able to enjoy the bank holiday summer sun. My mother had a wonderful Party and commented that the staff that she'd encountered were very welcoming. Many Thanks to all the staff who helped to make our party special. If you are looking for a party venue with great customer service then I'd certainly recommend The Parkmore.

    4
    « Wowcher deal! Very good »

    Me and my mam came here for Afternoon Tea and the use of the spa facilities. I found a deal on Wowcher for £30 for the two of us which I thought was good. Our food was delicious! However, we were meant to get prosecco and I completely forgot about it until we were leaving and I seen someone else with it. We weren't offered it either, just tea and coffee. The pool area was lovely, although not relaxing as there was loud children jumping in and out constantly. The jacuzzi was probably the best part. There is also a steam room and sauna. I'm glad I tried it here but I'm not sure if I'd come back

    5
    « Group lunch »

    With only 15 minutes notice (due to error with booking with another venue). My mother in law and her group were served a delicious meal, brilliant and friendly service. They all thoroughly enjoyed teir visit. Thank you

    4
    « Lovely stay »

    We haven't been to the Parkmore for some time and were very pleasantly surprised by the changes. The décor is fresh and bright and makes a huge difference to the main rooms. Staff as usual are fabulous - always polite, friendly and welcoming and the new menu/food is very good. Just one small gripe, the radio station playing in the dining room at breakfast is very annoying!

    4
    « Hydrotherapy pool a treat, bed comfy and spacious »

    Spent the nite, made full use of the spa facilities. Lovely nite away. Food in restaurant was fine, but would probably venture into Yarm for lovely bars and restaurants with a bit more atmosphere. Overall a lovely nite away. Only a couple of little niggles, spa has a few tiles missing and could do with a touch up, but this didnt spoil our trip. Also tribute band on near our room, very loud, struggled to sleep but it was Saturday and it finshed at 12pm so cant complain. Really good value for moneyfor room (restaurant usual high prices for hotel). Would definately stay again.

    5
    « Nearly cancelled, glad I didn't!! »

    After reading some of the reviews on TA, I very nearly cancelled, but I am so glad I did not. We arrived on the Friday evening to be greeted by a young trainee on reception who was extremely polite and helpful, as was his 'minder'. Our room was large and very clean, with a lovely comfy bed. We had a fantastic breakfast on the two mornings we had it, all cooked to order and very tasty. The service was second to none and always very polite. I run my own gym where I live, so always check out the leisure facilities, they were very good with a nice pool and a well-equipped weights room, with plenty of cardio machines. We did not meet one member of staff who was surly or ill-mannered. I would have absolutely no hesitation in recommending this hotel to fellow travellers, to be honest I did not recognise this hotel when compared to some of the negative comments made about it, but then I do not look for problems, I tell it how I find it.

    5
    « Great staff »

    Spent 4 nights here for dinner, bed and breakfast. All the staff from the moment I checked in were extremely friendly and polite. My room was very comfortable and clean. The restaurant was great for breakfast and dinner. The gym was an added bonus with swimming pool and hydrotherapy spa which was awesome. More classic than modern but it does what it says on the tin.

  • 3
    « Needs an up date »

    Suitable for the night, convicted this is an old house transformed into a hotel, staff were superb and having the pool and gym was great for being on the road, food was really good too, spend some money to modernise and it's ideal. Staff we're great

    3
    « Room for Improvement »

    Eaglescliffe is an affluent area and I can only assume that local residents do not frequent the Parkmore. The hotel is adequate and the pool was pleasant but nothing overly exciting. Our room was cleaned to an acceptable standard, although the windows would have benefitted from a little more attention to detail. However, the room was rather small for a double room and had little extra space. The bathroom was very small and only just managed to fit a bath, sink and toilet. The restaurant was perhaps where the biggest disappointment lay. The menu was exactly the same as the bar menu and did no favours to the hotel. Whilst the food was cooked well the choices were very limited and really more suited to a local take away and not off restaurant standard. Chicken parmo really does not have a place on a restaurant menu. The staff were all helpful and friendly but the hotel is in need of some serious attention and up dating.

    3
    « Slow service »

    Came here for my sons wedding,first impression was ok. Bar area quite small ,good job it wasn't raining as we were a large party we ventured outside. Bar service was very very very slow,you would think with a wedding party in and the other guests the hotel had they would put more than one person behind the bar. I'm not much of a drinker but have the odd couple when I'm out,I thought the beer prices were on the high side compared to what I paid in the centre of york hotels. One thing concerned me was at the evening reception,pots were lit and put under the food containers to keep the food warm,but there was no supervision or guard to keep young hands away( the small children were fascinated by it) and as we were sat close by had to constantly tell the children to keep away.

    5
    « Excellent »

    Read some reviews on here that weren't great however my experience has been amazing . Lovely young lady at check in , same in bar . My room looks newly decorated and the place was spotless . Lovely old building lots of character . Very good value bar meals and a comfortable place to sit and eat . Will definitely be back . Keep up the good work . Nearby Yarm is a lovely place for a wander too .

    3
    « In need up some tlc »

    Visited here around 12 years ago and was impressed. Sadly, the place is now in need of some tlc. Sofas in the reception area are really tired and the carpet needs updating. The rooms are also pretty tired and the leisure area also very dated. Do not pay for breakfast here. The service was really poor. We arrived at breakfast half an hour before it closed and yet there were no muffins, pastries, orange juice or even glasses! We had to prompt the waiter for milk and he just picked us some up from another table and brought it to us. For all we know it could've been sat there hours and could've had anything in it! The staff paid no attention to the buffet table at all and it was left with little or no selection on it. Our waiter Eric also dropped a dirty knife and rather than picking it up, just kicked it all the way to the kitchen leaving food across the floor. When asked to pay £22 for two breakfasts we refused. What a shame. A lovely old building but we won't be visiting again.

    3
    « Average »

    The food looked great,breakfast was excellent but the room was not. We got the Orchid suite,which was roomy and overlooked a lovely garden however,the mattress has had it and the decor is tired with water stains around one light fitting . Went for a drink in the bar before retiring and it had run out of crisps and nuts ? Not impressed at all with this hotel ,but the staff are good.

    5
    « Excellent Venue »

    Attended an awards ceremony here which was our first visit to the Parkmore Hotel. It's a beautiful venue with comfortable reception rooms. The food was excellent and presented to a high standard. The service was exceptional. Friendly and helpful staff made this venue a real pleasure to spend time in.

    5
    « Great staff »

    Came here on business. The young staff are fantastic, really polite and with a 'can do' attitude. Food was fine, nice bar and the room was spacious. Would highly recommend to anyone coming to the area.

    3
    « Average. »

    We arrived and we given room 128. We were told that the room was up the stairs on the left. We questioned the receptionist about this as the sign pointing up the stairs only went up to 127. She assured us it was definatly up the stairs. We carried our 2 suitcases and bags up the stairs and all the way round the corridors only to find that there was no room 128. We then went back down and ask the receptionist again where it was. She told us they had moved the room downstairs. The room was very small for the price and there was only one towel between 2 of us. We had to ask for another. Breakfast in the morning was superb. The male and female members of staff were very attentive. Overall I was disappointed. Doubtful I will return.

    5
    « Overnight stay »

    I have visited this hotel before last year really enjoyed my stay with friendly welcome , staff were amazing and so helpful - family run Hotel - lots of character to the Hotel - bliss and relaxing - great Spa too - my recent stay in June was of high standard again , an overnight stay with friendly staff , very helpful, room was lovely , enjoyed drinks in the bar at night , staff and management made our stay lovely and enjoyable - looking forward to my next stay - Thankyou to all the team and management

  • 4
    « Overnight stay »

    Booked overnight stay, used the leisure facilities and restaurant. Food was excellent, and reasonably priced. Our room was quite large, clean and comfortable. Would definitely recommend and go back to this hotel.

    3
    « An ok stay »

    The hotel is quietly situated amongst private houses with a large car park . The hotel does not have a lift something I hadn't realised before checking in but we had a room on the ground floor. The reception area, lounge and dining room are well decorated and furnished but that's where it stops the rest of the hotel,is scruffy run down and generally not very nice . Our room was tiny and I mean tiny , a land locked bathroom and a window that overlooked the beer garden which let in noise and smoke. The room was however very clean and the bed very very comfortable, there were tea and coffee making facilities , well stocked but no bottled water , it was very warm when we were staying but the plug in fan did the job. The swimming pool area is very scruffy , the pool is small and the jacuzzi was out of order . The pool itself was clean and at a temperature that suited us , the hydrotherapy pool although shabby and rusty was great and the best thing of the whole visit. We went to the bar for a drink before going out and when the bar staff were asked for a Bloody Mary we were met with blank stairs and had to advise on how to make it !!! The enclosed garden area was pleasant and suited us enjoying the last of the evening sun watching the birds nesting before going out. We did not eat at the hotel in the evening but did have breakfast. The breakfast was buffet style and was constantly replenished, the breakfast was the second most enjoyable experience was well cooked and also a wide variety of cereal,fruit etc etc The hotel really needs to tidy itself up we were quite surprised that it is a Best Western as it really didn't match the standards we have become used to , ending on a positive note ALL the staff were very welcoming ,friendly and professional and a real credit to the owner.

    2
    « Average business hotel »

    The room (single) was okay but too small to stay any longer than a couple of nights. The choice was between a loud night (A road) or a completely overheated room. There was no light switch at the bed (or bedside lamp) but only a switch at the door. Breakfast was okay. The dinner service (choice of only three main courses for 16 people) was one of the slowest I have ever experienced. The food was good in terms of quality but portion sizes were small. - Several of our party went to local supermarkets, take-aways and McDonalds after dinner to actually get some food. Again, not that we were not satisfied with the quality of food at the hotel. We just couldn't bear another 1h wait.

    5
    « Perfect.... »

    My wife and I met some very good friends for dinner and stayed overnight here. We were very late arriving and still we were welcomed with open arms and accommodated fully, including dinner for which our late arrival had placed us at the very latest possible time. Still we were extended every courtesy and our meal was superb - fresh flavours, wonderfully wholesome, and with great presentation. Breakfast the following morning was a delight, with Eric ensuring we had everything we needed without the slightest issue. My smoked salmon and scrambled eggs was fantastic. Excellent VFM across the board. Bravo Mr Leeds and his team for providing such real hospitality, something that's all too often forgotten by so much of your 'competition'.

    2
    « Certainly Not Value For Money »

    We stayed here on Wednesday 31st May. After looking on line we decided to book the Parkmore as the pictures looked great, but how wrong we could be. On arrival the check in was pretty quick however you noticed the lack of atmosphere and interaction from staff. I think you could stay here all weekend and no member of staff would say hello. We visited the restaurant for dinner at 6pm but we left quickly after we finished, it was also lacking atmosphere and back ground music as you could here every conversation in the room. The room was very dated and could smell smoke in the non smoking room. We also went to the bar for a few drinks and that was enough. It was like pulling teeth trying to get a conversation We paid £118 for the room and before we checked out we went for breakfast to be told breakfast wasn't included. Well I'm sorry at that price that's totally out of order. The receptionist told us we only paid £118 so that wasn't breakfast. I can stay in a Hilton with leisure facilities for less than that price Really disappointed

    5
    « Very welcoming »

    Staff were very helpful & friendly. Room service was brilliant. Food choice was excellent & the food was lovely. Would definitely recommend staying here. I paased through yarm and it looks like a lovely town.

    4
    « Presseco afternoon tea »

    Lovely relaxing afternoon in the spa followed by a gorgeous afternoon tea Plenty of tea & coffee & a lovely selection of sandwiches & cakes including scones, strawberry shortcakes and vanilla slices. Excellent value for money

    1
    « Very bad »

    There is a masive diference between the pictures from advertaising and the room we actualy get . I feeld like in a old house and there was not any tea/coffee maked and the wake up service/alarm clock was older than me :)).i expected for much better thAn that for £90 wich was actualy reduced from £130. Very disapointed . We never come back .

    2
    « Spa Day, Ive been to more upmarket Spar supermarkets! »

    Booked a spa day for my friend's birthday and what a disappointment! On arrival the spa was tired and unwelcoming. Every spa I've ever been to you are supplied with dressing gowns, slippers and towels but not this one. We were directed to the changing rooms but they were no towels so I asked a lady for some at reception. I was told they don't supply them, I advised we needed some and was told I could "hire" some. I said I'd paid for a spa day and expected a towels as I was given no confirmation or info on what to bring or id have brought some. The lad then said he'd get us some. There is a pool, hydro pool, Sauna, steam room and jacuzzi. The jacuzzi had an out of order sign on it and the sauna had an unpleasant smell. The whole spa area was scruffy and not very clean (see photos) We went to get a drink of water as you are told to hydrate when using heat rooms but they was a sign on the water machine saying they did not supply cups. Fortunately the afternoon tea was nice and the staff serving this were alot more pleasant than the spa staff. Overall the place isn't very appealing and I certainly would recommend it.

    1
    « Pleasant Hotel But With Staff Issues »

    A group of us stayed in this hotel whilst on business in nearby Middlesbrough. The hotel has ample free parking and the rooms are clean, reasonably well equipped and comfortable. Whilst the hotel has a reasonable bar it is a taxi journey to the hub of Yarm where one will find lots of good bars and restaurants. I would have given this hotel 3 to 4 stars except that I had an issue where I had to call the hotel the following evening from York where I was staying relating to items I had left in the hotel. I was assured a call back to confirm the items were still there the same evening in which case I could have returned to collect. I did not receive a call and so I called early the following moring and I was again promised that I would get a call back immediately to confirm my items had been handed in. No call was received. After a further call I gave up and travelled one and a half hours back to the hotel to speak to the absent minded, unprofessional receptionist who had stil not bothered to make the enquiry. No apology and no further visits for our agency to this hotel.

  • 5
    « Enjoyable stay »

    Stayed for one night with my partner. Room was well appointed, comfortable and very clean. Staff were friendly, courteous and professional. Although there was a birthday party downstairs we weren't unduly disturbed. Would definitely stay again if we were in the area.

    3
    « Visit on 19th March 2017 »

    Would not recommend this hotel - restaurant service was very poor and spa facilities were broken. Mentioned this to the staff on the reception desk and got no interest or response at all. Choice of food for evening dinner more like a bar menu, very limited. When it eventually arrived 1 hour after ordering it was nicely cooked.

    3
    « Clean but basic hotel »

    This was a late booking, paid £85 for the night for room only. I ate in the restaurant and ordered a chicken salad, there was a lot of chicken but absolutely drowned in oil which was a shame, I did point this out to the waitress. Hotel is quite big and my room was a distance from reception. There's a bar, but only had a few tables and they all had 1 person sitting at them. Large car park that is free and good location to Stockton and Yarm. Overall room was spacious and clean, but dated. I thought over priced for a basic room.

    3
    « OK accommodation but the welcome was rather cold »

    This was an OK hotel. The bed was comfortable and the room was fine. It was clean but a bit dated. The shower over the bath did not have much force and I needed to let it run for a long while before hot water came through. Breakfast was fine but one day I chose the omelette - unfortunately it was rather overcooked. However, my biggest disappointment was with the reception desk. There was no real welcome, no smile, no warmth. I was given my room key but had to ask where the room was. At reception in most hotels that I have stayed in there is a welcome; you are told where to find your room; and you are given information about breakfast - sadly not on this occasion. At nearly £100 per night including breakfast I did not feel that this was good value for money.

    5
    « AMAZING PLACE »

    I went with my daughter and my sister today, for a relaxing spa day and afternoon tea. I've never been there before and i can safely say I will be going again. We had such a relaxing day and I loved the hydrotherapy pool. The afternoon tea was lovely. There was a selection of different sandwiches, cakes and scones. So there was something for everyone to enjoy. It is well worth the money and the staff were lovely. They all made sure everything was okay and they were easy to talk to. Everything was clean and tidy and it is a nice quiet place to go to relax. Definitely recommend to everyone.

    4
    « FAMILY WEDDING »

    Arrived at reception staff pleasant and organised. The room was clean the bed comfortable but found it a little on the small size for a double. Did not think the food at wedding reception was very tasty.The bar service was very good.

    2
    « Parkless I would say »

    Simply put this was not a cheap stay. £120 for a twin room but beds were pushed together so might as well have been a double Room was like a sauna Water from shower was very poor pressure Breakfast was like a scene from Fawlty Towers with our order going to another table. If I have to stay in this area again it wont be here...

    5
    « Excellent value. »

    This was our second visit to this lovely hotel. The staff were great, friendly and professional. The rooms are clean and comfy.The building is charming with some beautiful original features and a pretty garden. But what takes this to another level is the food which is just wonderful. We were pleasantly surprised at the quality and presentation of the meals. The vegetables were especially good, all cooked to perfection and piping hot. Super service, despite the restaurant being busy. We would recommend a stay and hope to return for longer next time.

    5
    « Home from home. »

    We had a very pleasant 3 days stay. The hotel was not very busy so it was like home from home. The room was warm and cosy and even though there was a train line near by, it did not disturb us. We ate in the dinning room and the food was delicious. We also had a bar meal which was excellent. Breakfast was cooked to order or you could have a continental if you wished. The gardens are beautiful and there is a patio area where you can sit and relax with a drink. We did not use the Spa. We were too busy visiting the local area. The hotel is family run, and the staff can't do enough for you. There is no lift to the first floor but the hotel is wheelchair friendly.

    5
    « Surprise 40th Party »

    I threw my partner a surprise 40th party at the Parkmore, the room was excellent, perfect for what we needed. Staff were polite and very helpful, food was fantastic and the whole night was brilliant. Perfect venue, ideal location, highly recommended.

  • 5
    « Great relaxing stay ! »

    Booked online with ease, before arrival i emailed the staff asking some general questions. They responded to my email within 10 minutes ! Excellent start to the service. Upon arrival as we checked in I informed the staff member on reception that i was staying to celebrate my anniversary. The reception staff member was so kind and considerate and they offered us a free upgrade to a junior suite as a kind gesture. Again the excellent service continued. Our junior suite room 124, was clean and tidy and had tasteful decor. The bed was very comfy and had a lovely skylight in the celing above the bed. We also used the Spa during our stay that again was excellent. We received excellent service at the spa reception and they could not do enough for us at all....even bringing cold drinks to us while we relaxed by the pool and simply charged them to the room to be paid on departing. perfect. We slept really well in the room and we were warm and cosy. To hear people complain that the rooms are creeky and squeeky is crazy, Don't expect a hotel of this age and this style not to make noise. If you want that book yourself in a generic premier inn room for the same price, without a spa and the same level of service. I personally loved the features of the old building and felt it all added to the character and experience of the stay. The next morning we took our breakfast that was cooked to order. The food was fresh and hot and delicious. We both took a nice English breakfast and the food and service again was faultless. Overall the service was second to none and the hotel was clean and inviting and the food was fresh and delicious. I will be back here for sure. I hope this helps people who may be put off by some of the negative reviews here. This hotel is lovely. I cant recommend it enough.

    3
    « Paper thin walls and squeaky floorboards »

    I had high hopes that I would write a good review for the Parkmore Hotel. Sadly three stars is the most I can give as a bad nights sleep changed my mind. My room on the first floor was comfortable enough, nice soft bed and well furnished. The room was built into the roof line and a little odd in layout as a result and being split level. Bathroom OK but could do with an update and removing the hazardous shelf above the basin! The food is very nice here (dinner and breakfast). Staff are friendly too. There is also a very good gym with plenty of equipment. The swimming pool is a little small, busy with four adults, and the sauna and steam room are additional attractions that make booking the Parkmore seem like a good idea. Unfortunately my sleep was constantly interrupted with creaking floorboards and hearing all the coming and going of the guests in adjacent rooms. My next door neighbour came in late and and proceeded to have a lengthy conversation on speaker phone of which I heard every word. Because of this I would not particularly recommend this hotel unless you could get some guarantee that you would be in a quiet room.

    3
    « OK but dated »

    1 night stay on a vendor visit. Hotel looks lovely from the outside and loads of parking. In a nice area, went for a run along the Tees and the village of Yarm was also nice and fairly busy for a Wednesday evening. The Hotel itself is dated and needs a refurb. I appreciate it's partly a Victorian building, but I live in a Victorian house and my house doesn't look dated yet still retains original features. Just needs brightening up. Having stayed in another best western near Consett last week and seeing the refurb there, it makes a massive difference. Hotel was clean though and I had not other complaints. Leisure facilities were good. I didn't eat at the hotel as the dated and slightly dingy look put me off a bit but found there are loads of excellent restaurants in Yarm.

    3
    « Average hotel, food and service poor »

    Stayed on a Wowcher deal which included evening meal. Room 133 was average looking onto car park, have been in better Premier Inn rooms. When we had evening meal wife's chicken for main course was swimming in a bowl of grease, pointed out to waiter who said that doesn't look good I will go and speak to the chef, then nothing, no response, no apology or explanation just silence. Food seemed frozen rather than fresh. Experience put us off going for breakfast. Paved area out the back was full of dirty tables which were eventually cleared, not very inviting. Pool was small and at the entrance there was a table full of food, dirty plates etc and no one on reception into it, again bot very inviting. Photos on web make the hotel look much better than it is in reality. Girl on reception was very pleasant.

    2
    « Oh dear, The Parkemore fails to impress. »

    Booked for Afternoon Tea with two friends. Specially asked that we be served in the restaurant as we prefer to eat at a table rather than a coffee table. Arrived at reception a very pleasant young lady said we could eat in one of the two lounges. I said we had booked for the restaurant she said that was OK. A very and I mean very ,unpleasant person said the restaurant was closed, it closed at 2pm.I cannot identify this person as he did not introduce himself. Suffice to say we are in the restaurant. Food was served by a pleasant young gentleman. For some reason we were served with tea for three sandwiches for three but cakes and scones two. My friend did point this out and they did bring the other scone and cakes The explaination was that there was a mix up between reception and the kitchen. Reception had ordered tea for two. I still haven't worked that one out. Sandwiches were OK,cakes and scones good. We had to go to reception to pay the bill as no-one came back to ask if we were OK. The unpleasant person walked through the restaurant but only glowered, didn't acknowledge we were there. Will not return.

    4
    « Robbie Williams Tribute »

    Fantastic Food & Evening spent with friends. The staff are very friendly & helpful. The room we were in was the perfect for the act, number of guests & had decent sized dance floor. We didn't stay over as we all live close by however, the facilities & rooms look amazing. If you're from out of town and looking for somewhere to stay close to Yarm, I would definitely recommend.

    5
    « Robbie Williams Tribute Night »

    Fabulous evening of entertainment, great atmosphere very festive Food quality and service excellent. Good range of drinks available Nothing was too much trouble. Will be going back for another night there

    3
    « Decent hotel »

    Cheap and cheerful hotel if your looking for an over night stay in Yarm. The room we had was clean enough and the breakfast was spot on. It has a nice little beer garden at the back if the sun is shining and there's plenty of car parking space at the side of the hotel. It's about a 15 min walk into Yarm town centre. So to sum up, yes I would probably stay here again if I was visiting Yarm.

    5
    « Event »

    Our organisation enjoyed a wonderful, early Christmas meal on Friday. The staff did us proud and served beautifully. Nothing was too much trouble and they were lovely and friendly. The dinner was delicious, too, and we will be returning.

    1
    « Worst stay ever! Left room at 2.30 am in desperation. »

    If I could leave 0* I would. We booked a room and meal package for my birthday. On arrival realised there was a wedding function but initially enjoyed use of spa and then the ok meal. However we raised concerns as our room was next door to the function and our window looked onto the smoking area. Stupid position for a room. As the evening went on the noise became more and more unbearable. By 1 am I rang reception as there was arguing and shouting from all angles. At one point I looked out of our room door to find a crowd arguing outside of it. I fully understand this is not the hotels fault but equally they did nothing at all about it. Finally at half 2 am we gave in and packed up and checked out and drove an hour home. As we left there was glasses being smashed and the poor night porter in his words " could do nothing they were just laughing at him". Obviously we then tried to get a refund for the horrendous night.....none given. After several phonecalls (with receptionist as manager won't even talk to us) we were offered cost of breakfast back as thats "all we missed". The night porter and reception are lovely but severely let down by management who should've been on call and available when the evening got drastically out of hand and then in the case of the complaints ( which we know they received several) are totally indifferent and unwilling to even acknowledge complaint with the common decency of engaging in a phonecall conversation.

  • 3
    « Simple, straightforward »

    The hotel is clean and tidy and in a very good location close to Yarm. My room did not have a view but was quiet. It is a bit tired and would benefit from refurbishment in places; updated decor in the rooms, lighting in the corridors, a few repairs around the pool and in the changing rooms. The staff are absolutely excellent - very helpful and polite. I stayed on my own and so ordered room service; there was a good range of choices on the menu and the food was really good.

    4
    « great hotel »

    room i stayed in was simple, but did the job bar food and restaurant used bar food was hit and miss and not the same any night i was there but pizza was good cant go wrong with pizza ...... guys i was with used gym and pool said it was good and well equipped

    5
    « Great hotel »

    Great location near Yarm with very good transport links. The hotel was very clean and well presented. It also has a good gym and pool. The breakfast was superb. Checking in and out was hassle free and the reception couldn't do more for you

    5
    « Brothers wedding »

    I attended my brothers wedding at The Parkmore last week and the place looked quality. The decoration of both the rooms was really nice and the ceremony went really smoothly. The drink prices were reasonable for a hotel and the food was really nice, especially the soup starter. What impressed me was how quickly everything was cleared away after the meals so we could get ready for the evenings entertainment so well done the staff at The Parkmore, especially James and his brother Alex who never stopped all day waiting tables and serving drinks.

    5
    « Perfect »

    We held our civil ceremony, wedding breakfast and evening reception at The Parkmore last week. From start to finish everything was perfect, nothing was too much trouble for James and his staff. I wouldn't hesitate to recommend this venue.

    5
    « Eat hotel with good food and amazing staff »

    We've stayed in the hotel a number of times and every time we come we are made to feel so welcome from our brilliant check in to the check out. The facilities are of a very good and very clean high standard. The food from breakfast through to a lovely evening meal and everything is priced right. The beers lovely and again I can't fault the staff. If you want a nice weekend away then go to the parkmore. While we were there they had a wedding on and by the looks off it the whole wedding went really well and we even got invited in for a drink on the evening reception. Defiantly a 5 out 5 stay for us and will be back again very soon.

    5
    « My wedding venue »

    I got married here last week and I couldn't have chosen a better venue. The wedding co-ordinator James was fantastic and helped us with the planning from the very beginning suggesting local services such as florists, hairdressers and cake shops. We had the room dressed by Special events north east and everything looked perfect, I was unsure about what decoration I wanted for the room and James helped us pick out centre pieces and additional decoration based upon what he thought looked best. Having James help us so much made the whole process that little bit less stressful. Attending their wedding showcase event really helped me imagine what my day would look like as you really cant imagine the rooms being dressed without seeing them first. They transform the whole hotel on the wedding day, walking into the rooms is truly a magical experience. The wedding breakfast was lovely big portions and tasty food made all of our family members happy. Both the Thursday and the Friday the hotel staff couldn't do enough for us which made the whole experience more enjoyable. The hotel rooms which we stayed in the 2 nights had everything we needed and were big enough for myself and my bridesmaids to sit and chill out. The spa was lovely and quite during the evening and we all had time to relax before the big day ahead.

    5
    « Great Night - Great Day »

    The Parkmore was lovely to stay at. We were staying over for my friends wedding and it looked amazing. Both the ceremony room and the breakfast room was dressed so nicely. Another thing I was surprised to find was the drinks were reasonably priced with it being a hotel, which you usually find to be massively over priced, and I did hear a few of my family members saying that also which is unusual because everywhere is usually expensive for them! The room was great and we had everything we needed in there to get ready for the big wedding.

    4
    « Great customer service »

    Had a dog friendly room which was on the snug side but mum had a family room and much better. Breakfast was good with a good selection. Swimming pool and gym clean and big for hotel that size. But what most impressed were the customer service, everyone in the hotel from reception to pool to restaurant were helpful and very friendly. A left item was returned within 24 hours much to the relief of the 5 year old who lost it! How a hotel should be run would definitely stay again. room blah staff awesome!

    4
    « Nice will return »

    Stayed for 1 night here and upon arriving reception helpful and friendly arriving at our room after going thru crystal maze type corridors it's that big we had been giving a clean abit dated room but was spotless clean, tea/coffee biscuits shampoo etc. Leisure facilities good especially the hydro pool all clean again Food we only had a sandwich but was nice and came with salad and crisps Yarm about 20-30 walk down hill uphill back up Will definitely return

  • 5
    « Amazing wedding experience »

    Me and my partner got married here on the 21st of October and we couldn't have asked for any more. We were helped massively by James who was in charge of our wedding and he made sure everything ran smoothly. Both the ceremony and reception rooms were gorgeous and we heard nothing but compliments from all of our guests. Our wedding breakfast again was outstanding and we loved each course as did everybody else. As soon as one dish was finished James was there to clean up and make sure everything was ready for the next course to come out. He really did look after us and organised the speeches and cake cutting to be on time. James really did work hard and was complimented by my new in-laws on more than one occasion, we can't thank him enough for the perfect day that him and the team at The Parkmore gave us, and we will be forever grateful. The rooms we stayed in were also beautiful, everything we needed was there for us to use and it was spotless, the bed was comfy and the place was nice and quiet. The spa facilities were also on point and us and my newly extended family made full use the day after. Well done James!

    1
    « Just not worth it »

    Friendly staff but shabby hotel, poorly laid out with dated decor. Too noisy - squeaky doors that slam through the night. We had a room that was apparently next to the gym as we were woken by treadmill sounds next to our heads at 8am on a Sunday. The room was overpriced and we were surprised to find the rate didn't include breakfast. We stayed here because it is convenient for visiting family. But we won't be coming back!

    4
    « staff impressive »

    Staff very helpful. I complained that the mattress was outdated, spring type, so they bought a brand new one. I was going to change hotels but when they told me to try the new mattress I was impressed. The new one was above average, so well done. Lamb shank is good, fajita also good. Great little gym, with pool. overall , I would recommend it. Just check your bed as you may not put in my old room. So all other rooms may have the old style spring mattresses.

    4
    « Great Hotel, excellent staff. »

    I have stayed in this hotel a few times, the last of which was last week (10-10-16). It is nicely located, just outside of Yarm which is a lovely little market town that is well worth a walk around. The main feature of the hotel is the spa which is very good and very well equipped. I was staying in a junior suite which was quite comfortable but the lounge area could maybe do with a television as it really seems a little pointless, it means you cant sit in the seating area and watch it. There is a lack of sockets, particularly at the bedsides. Aside from this the rooms are fine. The restaurant is very good with a nice variety on the menu at a reasonable price. The highlight of my visit is always the staff and at the Parkmore the are very good indeed, in particular Courtney and Jenny on reception, Alicia and Jennifer from the restaurant and the staff from the gym. All in all I would recommend this hotel to anyone.

    4
    « Spa day with afternoon tea »

    Had a fab half spa day, could do with abit of tlc and lockers that work, but i was surprised at how much you could use at the pool and afternoon tea was nice. All staff were friendly too and i would go back. I would say good not very good but no option for that.

    3
    « Nice hotel but dated »

    Spent a night here on a business trip. Double room. Room was ok but fairly dated. The decor is a bit old. The staff were friendly and really helpful with any queries or problems. Breakfast was typical continental affair on offer with a full cooked breakfast on order. The restaurant where breakfast is served is very nice and recently modernised. This is also open in the evening for dinner, but having not sampled the evening menu I can not comment. On check out it appears they are in process of trying to update the front of house areas. Hopefully the bedrooms will be updated soon. The only downside (if you are a light sleeper) is there is a main railway line at the back of the premises with frequent trains and with it being fairly close, it is noisy as the rooms double glazing needs to be upgraded or modernised. Otherwise, for me, an average hotel compared to other Best Western hotels I've frequented.

    5
    « Wedding Day »

    We booked the Parkmore as our wedding venue back in January this year and from to start to finish the staff were superb. James the operations manager dealt with our booking and held all the meetings we had talking us through every aspect of what to expect for our special day. We decided to use 'Special Events' on the recommendation of James as they are the hotel's official supplier of wedding decorations etc and we are so glad that we did. Everything was perfect! (Marilyn and Rob are just lovely) We had family and friends travelling from different parts of the country so James made sure we had enough rooms reserved until they were needed. We used the hotel from Friday 23rd - Sunday 25th September and everyone enjoyed their stay. The food from sandwiches on the Friday, a meal on the Friday night, Breakfasts both days and the Wedding Breakfast was just beautiful! Everything ran like clockwork, we were so impressed! I had worried from start to finish and James kept reassuring me all would be ok, it was, but better! We had a very small, intimate wedding of just 27 people and if this is what you are looking for I can't stress to you enough that the Parkmore is the ideal place for your wedding. I had rang round lots of places and nobody could accomodate us as well as this lovely hotel did. The staff from reception right through to the night porter, waiting staff, every single one of them was brilliant and very friendly. We will never forget our perfect wedding day so thank you so much to your fabulous team we had the best day! Kindest Regards Alesha & Jeff

    4
    « Nowhere near as bad as the reviews »

    Was very wary having read reviews. Yes it isn't up to date with clinical new décor or features- but that's what we liked about it, it had warmth and character. Staff were wonderful .. spa area we enjoyed as an added bonus. Only let down was the restaurant was a bit pricy for the portion you receive -- other than that we will DEFINATELY stay again :)

    5
    « weekend break »

    On arrival , staff were very pleasant, had a suite which was extremely spacious , comfy and clean. I made full use of the leisure facilities for the weekend , loved it , nice and relaxing . Food in the restaurant was lovely, amazing staff , very friendly. All the staff in the hotel made me feel welcome at all times off the day A weekend of relaxation , lovely area too

    2
    « Needs updating desperately »

    I stayed here visiting a friend. I booked a double room, I checked in and went to the room walked in and walked out again. Not what I was expecting for a best Western hotel I have stayed in quite a few and this is not up to there usual standard. I went to reception and asked if there was any better rooms with a bigger bed (just nicer really) I was told that a there was a suite. I went to see the suite and it was alot better but no where near worth the £120 price tag. I have seen better sofas in skips! I accepted my lot and took the room as I was tired and wanted to relax. Thought I would make use of the spa which is why I had booked the hotel. It was OK also in need of some attention though. Overall this hotel is very dated and needs some money spending on it forget the "best" in the title as it certainly isn't that. In hind sight I should have moved to a different hotel. The staff on the other hand where helpful and friendly certainly the hotels best attribute. Didn't eat here so can't comment on the food. Come on best Western get your cheque book out and spend some money bring this hotel up to the standard of your other hotels. Won't stay again unless they spend some cash on it. Staff 9 out of 10 Hotel 3 out of 10 that's being generous

  • 5
    « Quiet and friendly »

    Very nice hotel with friendly staff. Room was a little compact for a double room but all the same, clean, tidy and more than acceptable. Staff on reception, housekeeping and restaurant were all very friendly and welcoming. We had dinner as well as breakfast and the food was very good indeed with good portions at dinner. The hotel was quiet and central for Yarm, and right next to the lovely Eaglescliffe golf course, perfect!! Will certainly return when next in the area.

    5
    « Nice hotel »

    Stayed here for 1 night for a business trip. Was a very pleasant stay. Had a single room which was spacious enough for me, room was clean and quiet. It was hot so I did have the window open and because I was at the front of the hotel I did have some road noise, wasn't a problem though The room service food in the evening was lovely, the chips were very tasty, as was the apple crumble Breakfast was good with a decent choice of food All the staff I met were courteous and pleasant

    5
    « Wedding Reception »

    We have recently held our Wedding Reception at the Parkmore Hotel and we have to say the service we received from initial booking through to the day has been exceptional. The Wedding Co-ordinator - Arlene was extremely helpful and was on hand to answer any question and very reassuring with any queries we raised. The Operations Manager - James and his team were excellent on the day. the service offered was fantastic and they were all very polite, friendly and helpful, the food served was very well presented and everyone of our guests commented on how lovely it was. The room for our reception was dressed by special Events who work very closely with The Parkmore. The room was very well decorated and looked amazing.The House DJ was wonderful he kept the party going all night with his choice of music which suited all our guests. The Bridal Suite was very clean and very well presented and our guests were very pleased with their rooms. We would definitely recommend The Parkmore Hotel and their services to anyone who is looking for a venue. We would like to thank them all for all the kindness, help and support planning our big day. THANK YOU :}

    3
    « A mixed bag..... »

    I`ve stayed at the Parkmore on a number of occasions and it`s an ok hotel if you`re away for work. The negatives are it is quite tired and can be noisy at night, due to the A/C plant outside on the roof - the rooms can also be very hot. On the plus side it is close to Yarm which is lovely and you have the use of the gym/pool, which is probably the reason why a lot of people use it even though it`s not that cheap compared to the likes of Premier Inn etc. Restaurant is quite average but Yarm is full of great eateries and only a 20 min stroll

    4
    « Above average »

    The staff are all very friendly. The food was good on the whole. The availability of the menu was not 100% but it is varied enough that there was plenty to choose from. The leisure facilities were excellent and included in the rate for the night. Service is not the fastest in the restaurant but the atmosphere is relaxed and you don't feel rushed when the food does come. The rooms are some what dated, well the 2 I have stayed in at least. But they do offer good WiFi with satisfactory coverage. There is ample parking and the surrounding area seems nice enough to not worry about any trouble. Yarn is definitely worth a night out. It is only a brisk 15 minute walk from the hotel.

    5
    « fabulous and stress free wedding »

    Our wedding day on 28th Aug was the absolute best day we could have ever hoped for. The staff were extremely helpful and concientious and i can not praise them enough for making our day so memorable and enjoyable for us and all our guests. From the warm welcome to the lovely clean rooms, attentive waiting and bar staff and the kitchen staff producing tasty and moreish food, faultless. An extra thank you to Special Events for dressing the rooms and making them look magical. The whole booking and arrangement process was stress free and very good value for money.

    1
    « Mr Booth »

    Don't know where to start. This visit was the third time for us and up till now I have always recommend it to friends and colleagues. No more !!!! We booked on line for the Dinner bed and breakfast deal and to use the spa facilities I phoned up the day before our stay to book the table for 7pm .. So far so good ... BUT on arrival was then told the dining room was closed that day for a wedding but they could do me a bar meal... Then told me the spa was closed... So I had paid full price for the offer and was told I could have half of it... Once asking for a refund I was told it was on my booking confirmation that the spa was closed ??? So we showed them it and nothing. After talking to five people I finally managed to get my refund and was left with a unhappy wife on here birthday... So JURYS INN to the rescue.. Parkmoor 3 star. JURYS 4 star and a better deal.. I fully recommend JURAYS INN in Middlesbrough centre. Sorry parkmoor you have lost a repeat customer.

    4
    « Birthday Fun! »

    I booked the Yarm room for my 70th birthday party, 18 adults and 8 kids and this room was perfect for the occasion. French windows opened out onto a courtyard where the kids could play, the bar was right next door and there was plenty of room for the kids to run around. Our meal was excellent and the service was good, especially considering they had a big wedding on at the same time. Contrast this to Wynyard Hall where we had a family gathering at the same time as a wedding and our service was dire! Overall this hotel needs a facelift as it is very dated but we had an excellent night and I had a great birthday!

    2
    « It's Life Gym But Not as We Know It »

    Apologies to any non Trekkies who may think I've completely lost the plot with my title. I've been a member of the Parkmore Gym for a few months. I will not be renewing. Here's why.... No induction No fitness test Zero visibility of the workout areas for staff on duty (surely a risk for those many elderly members) Very tired equipment desperately in need up upgrading Pool would be better placed with a small villa in Spain Changing rooms very tired and showers...well let's just say I used them once Zero communication outside of checking in and leaving. Simply not worth the fee On the upside staff are mostly very pleasant and engaging except for a couple of individuals and members who give an impression that you're invading their own personal space by being there. By contrast my new Gym has far more space, professional approach to membership and the fee is comparable. Having read the general reviews of the hotel I think Best Western need to take a look at the site as a whole and invest if they want it to be a viable concern.

    5
    « Excellent »

    Fabulous hotel!!! Staff were so friendly, genuine and helpful. They ensured we had everything we needed and went above and beyond to ensure our stay was a pleasant one. The room was very modern,spacious and clean. Thank you for a fabulous stay. We would definitely book again.

  • 2
    « Very disappointing »

    Stayed here last night and a summary as follows; Rooms are dated, in desperate need of modernisation and very noisy with wafer thin walls Woken up twice in the night by what I can only assume was the old fashioned water system whirling away Ordered a ribeye steak with Diane sauce and got a sirloin with peppercorn! To be fair to the young girl serving she was on her own with little support and was trying to do her best Reception never asked or cared about my thoughts on my stay A really disappointing hotel and one that is now off the list for future. I would not recommend.

    2
    « Expensive and basic »

    To start off with some positive aspects of this hotel: it is situated within walking distance of the beautiful town of Yarm, the staff were lovely and it has a terrace to sit outside. Overall this was a quite unpleasant stay due to the hotel being incredibly basic for the rather high price (~£100 a night for standard). A minor grievance was the card machine's constantly malfunctioned meaning that you had to move from area of the hotel to another to pay for things e.g. drinks at the bar paid for in the lobby. The real issue came with the actual room itself. Having paid extra for a suite in order to stay in the same hotel as my colleagues, I was greeted with a lovely looking bedroom. However, upon entering all was not quite as good as it seemed. The bathroom was basic but fully functional. However the real issue was the fact that it was summer and the room was glowing hot. Having no air conditioning is not something that would normally complain about (a hotel in the north east would not have a need for it most of the time), but with the windows being either bolted shut or broken in a shut position there was no way to alleviate the horrendous temperatures. This was compounded by a lovely skylight creating a greenhouse effect and there being no minibar to provide any kind of cool refreshment or cold relief. There was an old fan in the cupboard, but this was so loud and inefficient it just made matters worse. Finally, breakfast was an incredibly meager affair with half the options not available (could even get a banana or apple) and the remaining options not being pleasant. It needs to be stated for the sake of fairness that the staff were overall very helpful and apologetic throughout the stay and that I did not use the spa facilities which I have heard positive feedback about. I would still not recommend this hotel though.

    5
    « Spa & Afternoon tea »

    Recently enjoyed a spa day and afternoon tea here and loved it! The pool, jacuzzi, hydrotherapy pool, sauna and steam room were more than enough to keep us occupied for a couple of hours and very relaxing. The afternoon tea was delicious and served with mini bottles of Prosecco. The weather was fantastic so we managed to enjoy this on the gorgeous sun terrace. All the staff were friendly and helpful. The only things that would have made it better were if towels/ robes were provided and if there was a beauty therapist on site to book extra treatments. However this was fantastic value for money and I would highly recommend to anybody looking for a chill out afternoon.

    4
    « Fantastic customer service »

    We had a 2 night spa break and chose this hotel as we'd not been to this part of the country before. It's just a 20 minute walk into Yarm which is well worth it - we found a nice cafe and were able to sit outside in the sun. We ate dinner at the hotel and found the waitress to be really friendly, there was a decent choice of meals available and they were reasonably priced. Both mornings at breakfast the staff were helpful and were able to rectify a query we had quickly and to our satisfaction. Breakfast was superb - lots of choice from the buffet and good quality food. Dinner on our second evening was served in the bar and although the menu was more restricted than the previous night there was still plenty to choose from. Once again, the bar staff were very friendly and helpful. The room itself was clean and everything worked fine. The spa could do with a bit of an update but again, everything worked and there is a good range of facilities (gym, pool, jacuzzi, steam room, sauna and hydrotherapy pool). You can also order lunch and drinks to eat by the poolside tables. All in all I have to say that of all the spa breaks we've been on the staff here are by far the best. Nothing was too much trouble for them, they seemed genuine in their friendly approach and clearly cared that we had a good experience in their hotel. We'll definitely go back again and would highly recommend this hotel.

    1
    « Won't be back »

    Came here not expecting a 4 star room but when in the room I would class it more as a hostel we payed for an upgrade although if that's what you call an upgrade then I wouldn't like to see the standard room .... The room was dated and apparently it was renovated the bathroom was like a granny's toilet and too make things worse we woke up to a stranger who came into our room at 10am! Never will wee be back here room 124

    3
    « Good, but needs updating »

    Business trip for a couple of nights Seemed to have good facilities (which I didn't try) Rooms and corridors could do with a lick of paint Main road at front and a railway at rear, although I hardly heard either Only ate the Breakfast which you had to order, so fresh and hot with a good choice

    3
    « Restaurant closed - eat in the bar! »

    Stopped at this hotel in order to visit the Tees Transporter, and selected partially due to leisure facility (pool) and parking. Parking is quite spacious and looks like it could cater for everyone using the hotel. The leisure facility has a small pool which unfortunately on the day I chose to visit was overtaken by a parent/toddler group. This left me with a 3 metre square area to swim in (half the pool) which was pretty useless. On the plus side there is a hydrotherapy pool as well as the standard spa. Sauna are split male/female which is great for single ol' me but not be so great for families. Again on the day I went the restaurant was closed (despite being advised as open seven days in the room!). I was left to dine in the bar, albeit with the restaurant menu, but without a proper table and setting. Breakfast was served in the restaurant and is self service cereal / juice and cold cuts but hot food (other than toast - self service) is cooked to order. Reasonable meal, though I was served a grilled tomato I had advised I did not want. For £63 (single Room) i would say it was quite reasonable - a clean room, not to small but not exactly spacious and comfortable bed. If it wasn't for the meal experience I guess I would have really enjoyed it.

    2
    « In need of renovation »

    I stayed here for business, and I have to say I had my reservations due to another poor experience at best western in Plymouth. The hotel is in serious need of updating. The heat was unbearable both in the rooms and dining area. The sweat was literally running down my forehead eating breakfast, there is no air con and the fans try had in operation were about 50 years old and didn't make even the slightest bit of difference. When I went to get breakfast, no one was there to seat or greet me. I just did my own thing and wasn't able to get hot food. The rooms are a decent size but mine was right next to the kitchens extractor fan so I was woken up at 06:30 every morning and it was VERY LOUD. The weather was scorching and the hotel had no air con in the rooms which made things uncomfortable. I won't be back

    5
    « Excellent »

    I do love Best Western hotels! Room clean and modern. Swimming pool good, sauna, steam room, jacuzzi good, hydrotherapy pool was excellent!!! Sunday carvery outstanding, breakfast great too. Would highly recommend! Just a mile or so walk to the centre of Yarm which is worth a visit too :)

    2
    « Nowhere near a £100+ a night hotel »

    I paid £115 for a one night stay in early July. I was disappointed. While the staff were nice and friendly, the hotel was dated and facilities very limited. I also got the impression from it's professional pictures that it was set close to a park but far from it. Was on a main road. The WiFi was very temperamental. Overall, I was disappointed given the price I paid. Had it been £60, I wouldn't be writing a negative review.

  • 4
    « Great stay »

    Stayed here on two separate occasions, and both stays have been great. Staff are really helpful and friendly. The rooms are a little dated, but clean. The hotel is a 20 minute walk from the town of Yam, which has some nice restaurants and a few pubs.

    5
    « Fantastic Hotel »

    Stayed here over the weekend and what a lovely hotel it is, the staff are so friendly and helpful. We dined in the lounge as restaurant was closed but that was no problem, still received same service and watched tele which eating so we were happy. Bed was a bit hard but was only for 1 night so was ok. Will definitely be staying again

    4
    « Visiting for a family christening »

    Very friendly staff, great pool and spa facilities, room clean and bright, ceiling fan excellent as room was quite warm. Evening meal and the young lady serving excellent. Only downside was a chaotic breakfast. But would stay again if in the area.

    5
    « Nice spot »

    Visited for one night as a base for a christening nearby. The staff were all excellent and welcoming. Great receptionist gave us all the info we required making it a smooth check in. The bar man was very welcoming and had time for a chat. Room as mentioned was red hot but there was a fan in the room and once on sorted it out so have obviously listened to feedback. Leisure facilities excellent and again friendly staff. We ate in the restaurant and excellent food and good portions. Again a chatty waitress who was very friendly The only downside was the breakfast which was nothing short of chaos. We arrived and was shown to a table. Went to the buffet and half the items not there. The man there kept saying to everyone it will be here soon but then a tiny amount came out but the dining room was full and lasted seconds. May have just been a one off but did let down the weekend.

    3
    « Ok, but dated. »

    My first visit to this hotel. My first impression was a good one. The outside of the building was well kept and grounds well tended. A good size, free car park next to the hotel. The reception staff were warm and welcoming. The enterance hall and lobby had an old English feel. Unfortunately the theme of old was joined by tired the further away we went from the front of the hotel. The room was a double, the bed was comfortable and the linen was clean. The general cleanliness of the room and bathroom was ok. The decor was tired and the general finish was ok but worn. I did not use the health spa included in the room price. We booked breakfast. It was a buffet, the cooked food started to run out when it got busy and took an age to refill. Had to have my breakfast in bits, returning to check if a dish had been refilled. I found the serving staff a bit of a mix between very helpful and grudgingly help full. Overall I had an ok stay. Would I recommend to a friend? Maybe.

    4
    « Good Quality Hotel »

    I have stayed at this Hotel on a number of occasions on Business. Totally agree with other reviews, food very good, nice breakfasts and very friendly and helpful staff. The rooms are in need of some TLC, but they are comfortable and clean. The only downside as has previously been mentioned is the temperature in the rooms I have stayed in. 121, 122, 123, and 124 are directly above the kitchen and are absolutely roasting. Every morning at 06.30 the kitchen extraction unit was turned on and this is a large noisy unit. you have to have the window open because of the room temperature, so don't plan on having a lie in if you are in the rooms I have mentioned. All in all, a good value for money Hotel, but avoid the rooms I have mentioned.

    5
    « Low cost quality »

    This is a very nice medium priced hotel. The staff are very welcoming & the kitchen provides excellent food. Whether breakfast dinner or evening meal. It does a very good special occasion menu. Visit with confidence

    4
    « nice hotel »

    stayed two nights on business friendly efficient staff good selection of well cooked and presented food comfortable room if a little dated good location with lots of parking I would use this hotel again good spa facilities

    2
    « Not overly impressed with this hotel as a venue for a function »

    Although this hotel and the staff were pleasant enough there were a number of things lacking as regards service during the function I attended. Prior to the function starting I ordered coffee for 4 from reception. Twenty minutes later the coffee hadn't arrived so I had to go to reception again. Was assured it was on its way. Ten minutes later I again had to ask at reception! When the coffee eventually arrived it was dumped on a side table with no attempt made by the member of staff to ask who placed the order. This led to confusion as others were also awaiting refreshments they had ordered. The bar was next to reception and not staffed so one had to wait until the receptionist was free to serve drinks. At least a five minute wait on two occasions. Function room was rather sparsely furnished and the buffet, although decent enough was nothing special. All in all I would expect better from a three star Best Western hotel.

    4
    « Pdiddy »

    Good atomsphere about hotel, gym and pool great addition and for a hotel gym it is well kitted out. Showing tv in the bar and got to watch the northern ireland euros match on tv ( 2-0 ) and i think the bar maids enjoyed our excitement.. and plenty of noise ! Lol Very friendly staff and chatty as well although we are quite hard to understand ! Will be back although hopefully not for work ! Rooms clean and tidy, beds reasonably comfy and shower and bathroom are a good job ! Only bad thing was the breakfast lol

  • 3
    « BEST WESTERN Parkmore Hotel »

    Best Western Stockton- Fabulous staff and food. Staff couldn't be more polite and courteous and it would appear that the standard is maintained to everyone who works there. Breakfast and dinner were really good as was the selection; our only drawback service in the restaurant was very slow. We stayed in room 127, this room was extremely hot, and had to ring reception to have a fan delivered to our room which was on constantly throughout our stay. We also ask for some extra milk to me delivered to our room, but it never arrived. We would return to the hotel but not in room 127.

    3
    « Great food »

    Lovely swimming pool area. Food really good and the staff excellent. The only drawback was the small room we had allocated to us. Area really handy for Yarm where the shopping is good, also handy for Stockton.

    4
    « Nice stay »

    We enjoyed our stay here, we did think the rooms were outdated but we didn't spend a lot of time in there so didn't mind. We made good use of the pool & spa facilities which were great & good value for money. The staff were pleasant and we also enjoyed some time having a few drinks in the bar although it was very busy and a little cramped.

    5
    « Another year, another fantastic break »

    Each year myself and my family visit relatives in the neighbouring village Yarm. We chose the Parkmore 5 years ago because of its proximity and easy access to Yarm. The hotel is perfectly located for us as we get the train from To eaglescliffe station. We always stay in room 111 which located at the front of the hotel. This year when we arrived we noticed that there had been work done on the room and a fully new fitted bathroom which looks really good. On our first night we ordered room service. The food was hot and tasty and the young man that delivered our food was pleasant. We made use of the leisure facilities in the morning to find again there had been big changes in the facilities. The pool was crystal clear and Nikki on reception was as ever a delight remembering who we were from last year. This hotel is a lovely hotel who I'd recommend to anyone looking to get away or are in the area. I would like to make a special mention to Bekki on reception who throughout our stay catered to our every need. A true star and epitomises all the Staff and there lovely nature Looking forward to 2017 already!

    1
    « Leaving do »

    Have been to The Parkmore for several functions, but after my visit on Saturday evening I can honestly say I will NOT be going back. The function cost £22 pp and was without doubt one of the worst meals I have ever eaten. For this price we had lasagne and chicken parmos, (child size portions!) chips, garlic bread and salad. The lasagne consisted mainly of a thick layer of congealed white sauce, with what I can only describe as a minuscule amount of meat. All of the food was cold. I can stomach most things but this was inedible. The puddings (when we eventually got them) were just as bad, if not worse. We were told initially that puddings weren't included in the price, which was contrary to what we had been told when it was booked. When they did arrive the potions were tiny and there wasn't enough to go around. For the price it was extremely poor value.

    5
    « 3 night business stay. very good »

    Stayed at the hotel for 3 nights for business. Plenty of parking. Easy check in. Great directions to room and information about the hotel. Ate in the bar 2 nights and room service 1 night. Food very tasty and reasonable. Lovely courtyard garden to relax in after work if the weather is nice - a real little hidden treasure with very little noise. I thought that as my room was at the front it might be noisy but it wasn't even with the window open. Bed comfortable and bathroom clean - everything worked well. Fan in bedroom appreciated although it was very warm during my stay and was difficult to keep cool in the room. Colleague had a room on the other side which seemed cooler but not a major issue. Staying again next week and no worries at all.

    5
    « First experience of a Best Western! »

    Best Western Stockton- Fabulous staff and food. Staff couldn't be more polite and courteous and it would appear that the standard is maintained to everyone who works there. Breakfast and dinner were really good as was the selection. Definitely stay here again when on business

    1
    « Never again »

    I stayed here for business. I stay away 2-3 nights a week and have done for 10 years. This hotel is dated with Staff who can't smile. Rooms are poor with awful furniture and paper thin walls. I have never returned from breakfast to someone having been in my room and removed the towels!!! I couldn't believe it. Not only should they not go in my room till I've checked out but to take the towels is outrageous. Do not stay here!!

    5
    « Perfect Day »

    We were married at the Parkmore Hotel and everything from our initial meeting with staff through to check out the day after our wedding was first class. Every request or question we had was very quickly resolved/ actioned, and all of the food requests (gluten free, lactose intolerant or just plain fussy) were catered for in our main meals without any problems, the food itself being of excellent quality. We stayed in one of the suites, which was a large pleasant room featuring a separate drawing room area. The bathroom again was of reasonable size and featured a jacuzzi bath and a shower. Breakfast was a buffet affair, offering a choice of continental or full English breakfast, and again was very nice. The only thing I'd offer caution over would be the room placement: although our room was lovely you could hear noise from downstairs from quite early on, I think it was the radio from reception, but couldn't be sure: this probably isn't an issue for rooms at the back of the hotel, but something to be aware of as it did seem quite loud. All in all though, a great experience for us at the Parkmore, many thanks to Arlene and James for all of their help, I'd certainly recommend the hotel as a wedding venue.

    1
    « Truly disappointing »

    Took my partner to the hotel and spa for the day for her birthday treat, as we had visited the hotel several times before and enjoyed our time on those occasions. From the minute we entered the spa, we were met with surly and unwelcoming staff. The spa was incredibly filthy, run down and poorly maintained. Previously, it had all the facilities that you would expect from a classy spa - lovely toiletries in the showers, spotless changing facilities, swimming costume dryer, etc. - this time it was less like an upmarket spa, more of the worst kind of public swimming baths. Every area was dirty and engrained with grime. Yuk!

  • 4
    « Relaxing on Teesside »

    We stayed here during a short tour of this area for relaxation. We found the hotel convenient and comfortable and stayed for our evening meal on both nights. The staff were particularly helpful and I enjoyed using the very well equipped gym.

    4
    « Lovely Staff »

    Me and my daughter stayed for 2 nights at the weekend in the junior suite. We arrived and were quickly checked in by a lovely lady on the reception desk. Our room we thought was a little on the small side especially as it was called a suite. The room had a space with sofa and dresser and then down 2 steps to the bedroom area which really the 'small' part. It made the bedroom a little on the warm side even with the window open and we both do like to be warmer rather than colder. The bathroom was also tiny but not a problem! On the Saturday after venturing out to the local Butterfly World which we enjoyed we had lunch in the bar. Courtney was really lovely and tended to our awkward needs! The food was lovely, we thought the portion sizes were a bit small! We thought it wouldn't haven't been enough for a big eater! We didn't get to use the leisure facilities, wish we had done really but my daughter would have had to go on her own due to an open wound on my leg. The highlight of the breakfast was the waiter called Craig, he was lovely, very friendly and put us at our ease. Breakfast was brought to our table and Craig even fetched the orange juice to our table for us! On Saturday night we had booked dinner online for 7pm and we had the restaurant almost to ourselves when we arrived. The food again was delicious although once again portions could have been bigger! We also think the menu needs expanding and because my daughter is a vegan we must also say that there should be at least more vegetarian options. We didn't have a sweet due to there not being anything on the menu for my daughter to have and we did have a starter and mine was adjusted for my taste. There is a big free car park which is always a bonus! We do feel that in general the hotel is a little overpriced as we paid £256 for 2 nights, luckily this was with our Tesco vouchers, the hotel would be out of our reach with out them! But we had a nice time and the staff are lovely!! We would use again if we could afford it or we saved our vouchers again.

    4
    « 2 night stay »

    We chose this hotel due to the fact it had a leisure centre attached. They also had a good deal on dinner bed and breakfast. Dinner was good on the first night but the set menu was the same the next night. We complained and they told us we could choose from the menu to the value of our set meals.This was to our satisfaction. The room was nice but very hot, the radiator was off but the heat was enough to keep us awake the first night. Second night we used the fan that was in the wardrobe so it was a lot better. The leisure centre was good. we paid two visits on the Saturday. The first with my to children and again later that day just me and the Mrs. Breakfast was good and it was self service so you could eat as much as you wanted. All in all we did enjoy our stay and yes we would go back.

    4
    « Nice place »

    Used the gym and got a bite to eat, the Gym was okay everything was working and user friendly, nice open area for warmup and stretching ,,, Pool Sauna and other areas all clean and tidy , had a sandwiches was nice and full off filling great staff,, My partner had a makeover and she enjoyed didnt look no different when she came out ,, nice place

    4
    « Relaxing for a day or two »

    Wouldn't want to stay here for long but facilities - the gym, pool, hot tub etc. are perfect for a relaxing day or two. The deals available for a one or two night stays are decent value. Clean. Food of good quality and staff helpful. No real ale, not even bottled real ale. Nearby Yarm interesting and picturesque.

    3
    « Okay but a bit tired »

    Stayed here to go to a xmas party in Yarm. Friendly check in, but the room was dreary. Old fashioned decor and dreadful bathroom. The springs in the mattress were absolutley shot and "twanged" with every move. Only the alcohol helped me sleep. Breakfast was good.

    3
    « CLEAN BUT POOR TO AVERAGE »

    Stayed here with my husband for one night. On arrival the reception was unmanned but eventually a receptionist appeared and did sort out our reservation. Our room was number 127 which is found via stairs and at the end of the corridor on the 1st floor. The room itself was small but clean. The bathroom was equally small but had a bath with shower over, toilet and basin. The shower pressure was very good, however the toilet refused to lose its contents even when holding down the flush and it took several attempts to empty the bowl so not impressed! We had no view apart from some roof tops. There was a party in full swing but the noise was minimal. The bed was comfortable. There was also a proper wardrobe with full hanging space and an arm chair. Breakfast was very poor. There was fresh fruit but left whole so was disappointing not to see prepared fruit salad. Hot food was cooked to order but when it arrived it was not presented that well and the bacon was shrivelled to death. The menu said flat mushrooms, no such luck, the mushrooms were large close cupped ones cut into quarters so I got one in total, again disappointing. The fried egg was also well undercooked with the yolk covered in raw white. The range of fruit juices was also poor with only orange and apple on show. A jug of iced water was also available. The best thing was the size of the teapot.....large! All in all a poor hotel. It does have a pool but unfortunately we did not get a chance to use it. There is also a large car park at the back of the hotel which is free of charge.

    4
    « Nice stay »

    Stayed here one night. The hotel room was clean; but overlooked a house which meant I kept the blinds shut whilst it was light. Staff were very friendly and we spent the afternoon in the leisure area which was lovely. My only real problem was when we went to bed the guy next door was snoring and because the walls were so thin it felt like he was next to me!! Then his alarm woke me up at 7.

    3
    « Meeting »

    Came here for a meeting with other colleagues so didn't stay overnight. Conference facilities are ok along with food. Got plenty of tea and coffee and the staff were happy to help with any of our requests. Would come back to use the conference facilities

    5
    « Day spa specialoffer »

    My husband and I visited for the 'fit and feast' special offer of a 2 course lunch and use of the spa facilities for the day. The spa is a little dated but quite functional and it has a nice hydrotherapy pool. I have given the maximum score as the customer service has been excellent and the food was delicious!!

  • 3
    « Good for short stays »

    I've stayed at this hotel several times as the company I work for has offices nearby. The hotel is located in a quiet suburban area, in what used to be a large house (or several interconnected ones). It's got the basics, nothing fancy, just convenient. Among the positives: there's an indoor pool with sauna, next to a small gym. The hotel is just a 3-minute drive to Yarm, a very small town but with a couple very good restaurants, and a few blocks from Eaglescliff train station. On the downside: the rooms are all different shapes and sizes so you never know what you'll get, although most of them are really small. There's also not much around, so I'd only recommend it for short stays if you need to be in this area. A few years ago the hotel used to have a very good restaurant, with delucious dishes changing every few days. For some reason they changed this concept and now the restaurant has a shorter menu with fewer, more ordinary options. Hope they bring the old concept back.

    3
    « Looks the business but just quite wasn't »

    Room was neat and tidy, clean bedding and towels but tired. Reception staff very friendly and efficient, bar staff attentive. Staff at breakfast needed a rocket under them, too busy trying to seem be professional waiters, but failing. Don't know how many times they walked passed my table and did not pick up the used breakfast dishes. Only seemed to be able to carry one thing to a table, then walk back to the kitchen empty-handed.

    5
    « Wonderful evening! »

    I attended the Adele tribute evening on the 26th February and after many years of not visiting and I must say it was a brilliant evening! The food was absolutely delicious especially the chocolate whisky dessert and portion sizes were very generous, which is unlike many other hotels which I have visited. Service was very quick and the entertainment was fantastic. I will definitely be returning and can't wait for the next tribute night!

    2
    « Attended the Sunday Carvery on Feb14th, 2016 »

    Arrived in plenty of time for a1.30pm booking. No drinks service at the dining table, Bar staff did not know what a sweet sherry was, which was a little disconcerting. Went to the dining room and was disappointed at the selection of meats displayed under the lamps on the hot plate. Turkey, spread about in pieces, roast beef looking over cooked and dry and some slices of gammon. I made an inquiry to the chef as to whether there was any more roast beef available - the response was a shrug and a comment of " That's it ". We decided to leave rather than even try the meal, knowing we were going to be disappointed. On departure I voiced my disappointment to reception staff.

    5
    « Cracking hotel! »

    I stayed for a night over the festive period, the hotel was nicely decorated for the season. I was greeted with a smile from the receptionist, Bekki, on duty and even offered assistance with my luggage. Wanting to make my stay that extra little bit special I decided to upgrade to a junior suite which was very spacious with a large bed and a separate sitting area for that extra relaxing touch. With having family in the area we decided to meet at the hotel for dinner for my birthday celebrations and a pre-Christmas get together. We ate in the restaurant and although the hotel was busy due to the Christmas parties nothing was too much to ask of the staff. This was the same for breakfast - although service was busy the staff still maintained a great quality of standards. We were thinking of going out for lunch later in the day we decided due to the great service of last nights dinner and breakfast earlier in the day we would stay - served by the same waiter, Alex, each time who did not disappoint. Thanks to both Alex, Bekki and the rest of the Parkmore staff for the great service during the stay. I will definitely book again soon!

    4
    « Very nice »

    The staff are welcoming and helpful. The room was very nice and large. The bar was well stocked and there was Sky and BT sport, which is not always the case. The food was really well cooked and when there was an item not available there was a reasonable alternative suggested.

    4
    « Suits me »

    I have been staying at the Parkmore one night a week since November last year. I chose the hotel originally because of its location which is ideal for the work I am doing in the Stockton area. Being honest, some of the rooms I have stayed in have looked a bit dated but that said they have been clean and comfortable. I tend to land there at about 7 pm after leaving the office just before lunchtime, a 135 mile drive and an afternoon / evening meeting in Stockton and it`s always a welcome site. The hotel has the Leisure Centre with a Gym, Hot Tubs, Steam Room, Pool and Sauna which I use on each visit to chillax at the end of a long day. I have found the the food in the restaurant of an evening to be of good quality and the choice of dishes is very good and should cater for most everyone. I have always found the staff very friendly and attentive. (Chloe Jen & Charlotte) as are the staff on reception. Breakfast is also good quality with a good choice of continental and cooked. Like is said in the title it suits me, I find the Hotel comfortable and the staff friendly and accommodating and have booked further stays Jan & Feb 2016.

    2
    « Anniversary Let Down »

    Very dated hotel not up to standard...paper thin walls, small room and old bed which we rolled in the middle together. No duvets and the room was cold. Hardly any sleep due to noise from outside and inside.

    5
    « GOOD CHOICE »

    WE needed a good place to stay when we visited fiends in nearby YARM ,and we were not disappointed ,on the way home we stopped off on yarm high street ,which had free parking on sundays, to visit the many shops that were open , and for a nice cup of coffee . on the way home we visited seaton carew.

    3
    « Birthday party stopover »

    My husband and I stayed here on Saturday night, as we were going to a party at the golf club which is just across the road. We were really disappointed with the hotel. Our room was very small and certainly in need of refurbishment, the bathroom was tiny and the suite looked as though it was from the 80's. The pool and leisure area was the same , so dated. We went to a wedding reception there about 13 years ago and it has been neglected since then. The staff were pleasant,but I wouldn't stay there again.

  • 3
    « Old and a bit tired »

    Stayed one night for a work trip. Clean enough, but clearly an old hotel. Room had been refurbished, but not to a particularly high standard. Wi-fi was free, although signal was a bit "sketchy" in my room...signal kept being lost, so bear this in mind if planning to work and/or need reliable wi-fi. Water took absolutely ages to run hot...nearly gave up! Reasonable breakfast. Eggs cooked to order, so allow additional time for this - remainder of breakfast was buffet service. Within easy driving distance of Yarm Hight Street which has a variety of restaurants and a number of boutique shops.

    5
    « Excellent New Year's Eve dinner »

    Attended New Year's Eve dinner food and service excellent. Booked a twin room which looked like it had been recently decorated very clean and very pleasant. We have been coming to the hotel for over 20 years and it just gets better and better

    1
    « ruined xmas day »

    insisted on payment in full and menu choices in advance which were both provided in November no one in the reception area on arrival so we drifted around until a waitress told us to get a drink at the bar and they would call us when ready one bar man on duty and a big queue booked for 1.45 , told at 2 that our table was ready and given directions to restaurant we walked into the room unescorted and had to wander round looking for our name on a table we waited for about 20 mins watching other tables a walk in and be served with their starter, eventually we got up and went and asked for our starter to be served. there were side plates and butter and we saw others served with bread rolls but we could not attract any waiting staff attention and did not want to get up again so we never did get served with a roll 20 mins after we finished our starter we again had to get up and ask for the sorbet at first we thought we were on the unlucky table then we noticed all of the tables around us were having the same problem an hour after the sorbet we had to get up and ask for our main course , it was served without any vedge which we had to ge up and ask for. the vedge was carott, broccoli and sprouts all served in the same dish very basic, no mash, parsnips, peas or turnip. there was no cranberry or bread sauce and not much gravy on the plate and we didnt like to ask for more. our desert was served quite quickly after the main was cleared and was delicious, one of the children from the table behind followed the waitress to ask when father xmas was coming and was told he couldnt make it! ! the pr material said father xmas would come with a special present for each child. after desert we had to get up and ask for some coffee. we were given no apology or explanation and felt very cheated, we left in bad moods with the feeling we had just been completely ripped off at £66 per head and no one from the parkmore cared except for some of the young waiting staff. I cant believe that we have not been contacted and offered even an apology or acknowledgement that they got it wrong and ruined the day for all of their guests. I can,t believe it. How not to run a business.

    5
    « WICKED WORKS DO »

    We decided to have our works night out here and were not disappointed. Staff were friendly and very attentive. There was an impressive range of drinks available and both bar and food service were efficient. There was a great atmosphere and the live DJ was fantastic! We would highly recommend the hotel and are looking forward to next years night out scheduled at the hotel!

    1
    « Terrible avoid!! »

    Booked last minute so happy to be able to get a room. Booked a double £70 no breakfast included. The best was not much bigger than a single. Far too hot that you could not sleep. Very noisy as its on the train line. Went to use the facilities. Very dirty and will never return or recommend!

    2
    « Christmas day ruined! »

    After visited previously and not encountering any problems we decided to give this hotel another try for christmas lunch.......BIG MISTAKE! after arriving early for our 2.00 clock lunch which had been pre-booked and paid for in November, we weren't seated until 2.45pm, we were served our first course pretty quickly but were not offered any drinks, therefore we went to the unattended bar ourselves only to be met by another diner who advised that he had been waiting over 10 mins already, we waited another 5 mins for a staff member to appear and finally were served our drinks by a member of staff who was apologetic and to be honest seemed to be running the bar single handed. We then noticed that some tables were being offered waiter service for drinks and others were being ignored, I must add that this was not the waiting staff at fault but a lack of staff for this pre-booked event. The sorbet course was served in good time, but we then noticed that other tables hadn't even received their starters. After a further hours wait we spoke to the duty manager and , he said sorry and walked away, at that point we received our mains, which to be honest was a real let down! the beef wellington was soggy and seemed to be microwaved and the turkey was tough, we did not finish our mains as it was not good quality, dessert was served after a further wait of around 30 mins and to be fair it was fine. Another staff member told us that they were understaffed as some staff had not turned up! which would explain things but we were not told that there were delays at the start and not offered anything such as a complimentary drink as a way of saying sorry. After looking around the hotel it seemed that there were a lot of rooms left untidy with dirty pots left on tables. The waiting staff were running around like headless chickens and obviously stressed out with the amount of work put on them by management, which was unfair to them and they were bearing the brunt of the complaints from the other tables! Management need to learn to manage their staff and be willing to assist when understaffed or at least have a plan B in force. They also need to consider the quality of food they are serving when diners are paying £66.00 per head! Changes are needed and very quickly for this business to survive. I don't particularly enjoy writing negative reviews but I wouldn't want anyone to have their Christmas day ruined like us and many other diners!

    3
    « Christmas lunch »

    Food was satisfactory but service appalling, table booked for 2 pm, first course served at 2: 40 then waited over an hor for next course. Main course we are sure was micro waved, as potatoes and meat hot in middle and cold on outside. Lots of tables complaining , no management about to complain to, all young staff taking the flack. No apologie explanation except were told they were short staffed ! Letter to management to follow asking for refund. One table were also booked for new year which they cancelled. Big no go next year. Must say tho that I felt sorry for the young waitresses/ waiters who were doing their best.

    1
    « Fawlty towers was never this bad ! »

    We booked for Christmas Day lunch. Numbers were confirmed, menu choices made and bill paid in full in November. So this is a hotel that should be well prepared. They knew the numbers they knew the menu requirements and they had the cash well in advance. We arrived well in time at 1.30 for our 2pm booking. Despite explaining to the staff that one of our party had to leave at 3pm as he had been called to work it wasn't until 2.35 that our table was ready. Starters were served fairly quickly , the duck however was bland tasteless and little thought had gone into presentation. The next course was Sorbet so we thought that would follow fairly quickly. How wrong we were. After two complaints and a trip to reception to join the complaints queue our main course finally arrived an hour and forty minutes later. We pointed out we still hadn't had our sorbet. At this point the mains were taken away and the sorbet served. Throughout this wait the waiting staff had all but disappeared. Most other tables were complaining there was no drinks service at the tables and no one at the bar, glasses were dry and the wine long since gone. When the mains were brought back they had been reheated I assume in a microwave. Some plates had no potatoes, pigs had no blankets what little gravy there was on the plates had congealed and formed a skin. Food was hot in the centre and cold on the outside. So e staff looked close to tears. When food was served customers applauded and cheered. There was no management and no one appeared to be in charge. Requests for a duty manager were ignored. To be fair the sorbet and desserts were nice and the waiting staff did there best despite a lack of direction or management. Many people left in disgust however long before coffee and mince pies were served. There as no apology or explanation. There was no one available who could discuss or authorise a refund either partial or in full and there was a long queue of people demanding refunds. Whoever is in charge of this hotel is in the wrong profession. Absolute disgrace and Christmas Day spoiled for many including one poor couple who were also celebrating their engagement and the management team were in hiding. Needless to say we will not be back

    2
    « Christmas lunch farce! »

    Booked Christmas lunch months in advance with family table of eight. Room: cold had to keep coats on Food: satisfactory, was nice enough but nothing to rave about. No alternatives for children, what child will eat mushroom & Stilton soup or duck salad??? SERVICE:Appalling not enough staff. Shown into restaurant late and had to wait hour and half from starter to main course. Room full of unhappy diners. NO explanations or feedback given to any customers. Would avoid in future!!

    1
    « Christmas disaster. »

    I don't really like to leave bad reviews but as I'm sat in the Parkmore for our pre booked pre selected pre ordered food for 2 hours, I have a the time to fill. We are not the only table unhappy. I can't find a happy one. It's an absolute shambles. Having to beg for a drink service while waiting 2 hours to be served the main course, I fear it may have been longer if I hadn't asked for a refund as I wanted to leave. The manager has zero complaint handing experience. Just stood there, not acknowledging our request and simply apologised and walked off. We didn't know if he had listened to a word or not. Our refund request was solved in the managers mind by ignoring the refund request and jumping us up the queue and brining our mains out first, sending the other tables around us into full complaint mode too. There was no leadership at all and not even anyone on the hotel front desk could offer assistance or even a basic apology with explanation As I sit here listening to tables clap and cheer around me I'm going to leave the review here, just for your info the clapping and cheering is when another tables food finally arrives Certainly not the Christmas cheer people came out for

  • 1
    « Didn't even get to the place!!! »

    Disgusted, 3 days before our works Christmas party, the parkmore decided to cancel!! Although we have all received out full payments back, no offer of anything complimentary as an apology in fact no apology from the manager because he got a young lad to ring up to do his dirty work! Appalling!!

    3
    « Good hotel »

    Friendly staff. Good size room, everything in good working order. Breakfast well cooked and well presented. Breakfast room should have some background music or a TV or something to liven it up a bit!!

    1
    « Still a shambles »

    100% improvement in the decor. Just a pity the decorators seem to have had free access to the cellar. Painting is appalling ! Clearly a botch job. Most of the staff, not all,though ,are still completely clueless. Prices are sky high and from what I have heard the food is even worse than it was before the alterations. The new manager has been blessed with a superpower. I.e. Invisibility ! Never seen him yet. What a shame. An opportunity to get this place sorted but instead it's reputation is worse than ever. No disabled access at all and the car park is still the joke it had always been. Whoever was in charge of this refurb is absolutely clueless. Harsh but true. I know of at least 20 ex Parkwood regulars who have decamped to the Stockton Arms where it is is more comfortable more welcoming and much much cheaper !!! Still a shambles Parkwood !!!!!

    2
    « Tired and noisy »

    Someone had previously said that this place was tired, and i must admit that I agree. For a price comparison Premier Inns are cheaper, and cleaner! At times it was very noisy during the night and was near train line. The restaurant was very poor, chicken over-cooked and chewy, the fish was very watery, a result of being frozen, lots of batter, not much fish, so recommendation is do not eat here. Staff were friendly and okay, but neither the waitress or the receptionist on checking out, asked if everything was okay during our stay!!

    5
    « Excellent Staff »

    We stayed for 3 nights to see family. The room was comfortable and clean we only got to have dinner once and that was in the room would of liked to have tried J's @ 363. The 1st breakfast we had was from under a hot grill and all dried out the 2nd breakfast I got was eggs and that was very good so I gess you need to get down early for a cooked breakfast. The Staff where very good we got checked in by Becky who was very accommodating than then spent the night in the bar with Craig who was very hospitable. We will be staying again.

    1
    « Parkless here »

    You would have a better sleep at a Travellodge than this outdated and in need of improvement hotel, Rooms are very small and the walls so thin I was kept from sleeping till gone midnight and then awoke at 05?:30 by a combination of the bar downstairs and the TV in the next room. The beds are very hard and uncomfortable - stay away if you think you will get the quality normally associated with a Best Western

    4
    « wonderful staff »

    I thoroughly enjoyed the stay the staff were wonderful and very helpful very good value for money, the room was clean and very well decorated, the restaurant was good and food good service was excellent

    3
    « Going Backwards !!!! »

    Having used this hotel many times over the years I feel qualified to write and advise my views. The property is lost in a time warp, in desperate need of a major overhaul to save itself from falling beyond salvage. Breakfast was a farce, Fawlty Towers rerun...no visible staff for the first 5 minutes of waiting for a welcome and then a further wait whilst one of the 20 Plus dirty tables was cleansed and made ready for use. Next to no choices on the starter buffet table- no bread for self help toast or Juice choices !! Terrible !!!!!!

    4
    « Excellent food & staff »

    Stayed here for one night & really enjoyed it. Staff were very helpful & room was decent, if a bit warm. Would stay again. Didn't use the leisure facilities but they looked pretty nice. Seem to have regular clientele

    5
    « Comfortable room and good food »

    Stayed for one night on business trip. Evening meal was very good with a good selection of meals. A varied choice was available for breakfast. The room was clean and comfortable with character. The staff were friendly and helpful. Unfortunately did not have time to sample the Gym and pool.

  • 4
    « Great leisure facilities, comfortable room »

    Having enjoyed a stay here several years ago we were a bit concerned about some negative recent reviews, but our expectations were certainly met. The hotel is on the edge of Yarm rather than Stockton and so ideally positioned as a base to explore quaint Yarm and the North York Moors. Staff were very friendly and helpful, the room was large, clean and comfortable and quiet - with only the vaguest hint of trains passing in the night! Food and service in the restaurant and bar were very good. The leisure club available to hotel guests was excellent, with large indoor pool, hydrotherapy pool, Jacuzzi/spa, steam room and sauna all in excellent order. Our only slight critic would be the rather dated décor (mostly featuring dark red) throughout the public areas.

    2
    « Find somewhere else to stay if you want to sleep »

    Booked to stay here while in the area on business. The staff are terrific but the bedroom was like an oven. I came down to ask for a change of room but could not be facilitated, but was given a fan. All that did was to move the heat around the room, will not be back

    3
    « did not live up to the impression available on their website »

    I know you shouldn't judge a book by its cover but the cover displayed by this hotel on its web page is nothing like reality. Whilst there has been an attempt to modernise the decor in the rooms (well in my room) the dated furniture and overall tired appearance lets this hotel down. Staff were very helpful, evening meal in the bar wad acceptable. The cooked breakfast was cooked to order and good but the continental buffet options were all cheap low end products with even the juice either watered down or very weak concentration! Room smelt fusty and even though my clothes were only in the wardrobe one night they also came out smelling fusty! Awful stain on the carpet that looked like blood! Being able to hear every word of my neighbour's phone call at 1.45 - 2.30 am did nothing to improve my stay. Shower was functional but the plumbing made a right racket. Overall not great, which is unusual for a best western!

    1
    « One night stay -- a really bad experience »

    This hotel was extremely disappointing -- while rooms were clean etc, the meals were terrible. Our attempt to have dinner was like a comic interlude -- except that it was very far from funny. Service was appalling -- with often 30-40 minutes delay between courses. After 55 minutes, we had had our first course. After 20 minutes, we were told that the kitchen had run out of risotto rice so we re-ordered; 20 minutes later, waitress returned, to say that there was no cannelloni in the kitchen, so that main course also unavailable. A re-order of mediterranean veg lasagne produced a meal which prompted even the hapless waitress to ask what it was. This was an apposite question. Smothered in bright orange cheese, it contained two small scraps of vegetable ...It bore every sign of being left-overs scraped from the bottom of a dish. Burgers were dry and overcooked. A miserable experience. Another 50 minutes and we managed to order dessert, hoping to salvage the meal. This proved not to be a good idea. The advertised Eton Mess had a heavy emphasis on 'mess'. Bizarrely, it was a gelatinous concoction, deep pink in colour. The advertised meringue had, for the msot part, been replaced by bits of wafer -- soggy and tasting of cardboard. Dissection rather than ingestion proved the best course -- investigation revealed no traces of the promised berreis, but lots of synthetic-tasting sauce, and a small piece of fruit (unidentifed). There was a sad strawberry on top. We were not alone in this experience, and others in the dinign room at the time waited some 55 minutes for dessert. Waitresses meanwhile developed selective vision, and clattered merrily setting tables for breakfast. The loud local radio didn't help the ambience. Breakfast -- the advertised menu online having been replaced by a buffet which was v. ddepleted when we arrived at 8.25 a.m. -- apart from piles of sliced bread and 4 dry-looking mini pains au chocolats/ croissants -- looked too bad to contemplate after the events of the night before. We left early. To its credit, the hotel refunded both the costs of dinner and breakfast. The hotel overall, however, left a bad taste in the mouth, both literally and metaphorically. The attitude of the breakfast staff -- ignoring diners, no menus, a conviction that customers were to be ignored, and that it was 'usual practice' when the hotel was full to offer a reduced service -- all stay in the mind. Our room was cold and it matched the service. We were looking for a hotel near Durham which we would use on a regular basis. The Parkmore Hotel was its antithesis. It bore no relationship to any Best Western we have previous stayed in.

    5
    « Lovely Weekend »

    Stayed at the Parkmore because it was handy for Durham University's Queens Campus in Stockton. Very glad we did too, because the hotel was lovely. Our downstairs room was flawlessly clean and comfortable. Staff were all friendly, and our full cooked breakfast was excellent. Yarm, just down the road, was charming and Preston Park, maybe a half mile towards Stockton, a real hidden gem. All in all, a lovely weekend stay in a very nice hotel.

    3
    « Not very pleased »

    Was first sat at a really wobbly table that I'm surprised was still there it was that wobbly. We've ourselves to another. Waited ages for a menu and drinks. Waited even longer for food wasn't even busy there were only 2 other tables and we ordered 2 parmo 's. Waitress was never in room or if she was was to busy on her phone so never got the chance to order more drinks so ate with out a drink. Really a terrible service for a 3 star hotel. Food was nice tho and large portions. Fair price for what you get. Wouldn't return because of service

    2
    « Expensive and Average »

    Stayed for one night very average room , small with a walk round bed and small bathroom . Breakfast was a shambles with the waitress just exhorting 'I'm in my own' got my pot of tea after 20 mins and breakfast after 1/2 an hour which was luke warm. Could have said fine for an average price but for £146 ? A joke . Poor value , was told can charge that as busy this week !! Not again for me . PS staff friendly hence 2 begrudged stars

 

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·Desde la A-19: tome la salida de Yarm y siga por la carretera A67 hacia Yarm. Tome la A135 a Stockton. El Best Western® Parkmore Hotel está a 1,5 kilómetros a mano izquierda. ·Desde la A66: tome la salida de Stockton a la A135. Siga la señalización hacia Yarm. El Best Western® Parkmore Hotel estará situado a tres kilómetros a mano derecha.