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Best Western Hotel Grand Manor Inn, Springfield

4.0/5  - basé sur 448 notations.
971 Kruse Way, 97477-1074, Springfield, United States - Ver el mapa

Tanto si se encuentra de visita en la ciudad para asistir a uno de los épicos partidos de los Oregon Ducks como para el evento TrackTown USA, nuestro hotel de Springfield ofrece una excelente ubicación a un magnífico precio. Este hotel de Springfield está ubicado a muy escasa distancia del centro médico Sacred Heart, por lo que aquellos huéspedes que deban acudir a una cita o que tengan que visitar a algún familiar adorarán nuestra estratégica ubicación. El confort de nuestros huéspedes es nuestro principal objetivo. Nuestras amplias habitaciones cuentan con balcón desde el cual contemplar los hermosos pinos de Oregon que pueblan la ciudad. Nuestras habitaciones cuentan con microondas y nevera y son idóneas para estancias prolongadas con Internet inalámbrico gratuito y con cableado. La piscina al aire libre de temporada ofrece el espacio perfecto para relajarse durante los días más calurosos del verano. Tanto si desea visitar la Universidad de Oregón como la cercana Cabela's®, nuestro hotel de Springfield constituye, sin duda, la mejor opción de alojamiento. Desde la Maratón de Eugene a la Feria Rural Anual, nuestra ciudad es sede de celebración de numerosos eventos a lo largo de todo el año. Numerosos huéspedes se alojan todos los años en nuestro hotel de Springfield para asistir a uno de los partidos de los Ducks de la Universidad de Oregón o bien a una de las numerosas competiciones de atletismo. Nuestro hotel se encuentra ubicado en una zona muy popular en la ciudad por su gran número de restaurantes de calidad. La ciudad cuenta con una gran cantidad de colegios universitarios, por lo que el número de tiendas y locales de ocio en muy elevado. Disfrute de un trepidante día de compras, recorriendo los numerosos restaurantes o explorando la hermosa naturaleza local, todo ello a solo unos minutos de nuestro hotel. Este hotel de Springfield es el preferido por los viajeros de negocios por su proximidad a importantes sedes corporativas como Union Pacific Railroad, el centro médico Sacred Heart y otras compañías y negocios de renombre en la ciudad. Tanto si nos visita por negocios, placer o para asistir a un partido de fútbol, nuestro hotel le ofrece un impecable servicio y fantásticas habitaciones en una estratégica ubicación. Sabemos que la amplitud de espacio unida a un precio asequible son las claves de una confortable estancia en Springfield. Reserve hoy mismo una habitación en el Best Western® Grand Manor Inn, el espacio de alojamiento idóneo si es un seguidor de los Ducks de la Universidad de Oregón. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Grand Manor Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Sauna
    Sauna
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2016
Basado en la opinión de 449 huéspedes
NOTA EMITIDA
Excelente
201
Muy bueno
137
Normal
47
Malo
32
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
14
De negocios De negocios
95
En familia En familia
150
En pareja En pareja
152
En solitario En solitario
28
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Outstanding Motel"

5
11/07/2018

Another quality motel offered by Best Western. Outstanding staff, rooms are quite large, very clean and classy facility, plus the breakfast they offer was outstanding. This is why we choose Best Western !!!!

"Nice Room, Poor exterior"

4
24/05/2018

Our room was large and comfortable. They have the usual 'no smoking' policy which seems to be not very effective or enforced. They have balconies and as we came back from dinner four of those balconies had smokers enjoying the evening smoke. If you are going to have this policy enforce it, if you aren't going to enforce it do away with instead of threatening guests with a fine if they smoke. As I said our room was very comfortable and nice and very quite. The grounds are as others have said ... not taken care of at all or if they are it is not very often. Tall weeds everywhere and over grown lawn. For a Best Western Plus it leaves room for improvement and is a bit disappointing.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We appreciate your feedback and will take your comments into consideration in ensuring our future guests do not face similar issues! Thank you.

"Loved it."

5
24/05/2018

Very clean rooms with comfortable beds. Front desk personnel were very helpful and pleasant. Enjoyed sitting on the balcony in the sun with our beverages. Close to shopping and restaurants. We particularly like the Hop Valley across the street.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
Thank you for the kind comments we are happy to hear you enjoyed your stay!

"Best place to stay in Springfiled, OR"

5
23/05/2018

This a perfect place to spend a couple of nights. I arrived with two grand children who after a long drive needed to exert some energy in a pool. The check-in staff were excellent and gave me a senior rate for a large clean room with a patio. Breakfast was included and I would definitely recommend this Best Western

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
Thank you very much for your recommendations!

"Excellent pet-friendly hotel"

4
17/05/2018

I stay at this hotel as a stop-over on regular visits to family. Have stayed 4 times and just made my 5&6th reservations. The rooms are incredibly spacious and clean, the front desk staff has always been friendly and welcoming. The beds and pillows are very comfortable. I have not had issues with noise in the hotel or from the exterior. For those not familiar with the area, it can be a bit difficult to find only because the area is built up with lots of hotels, restaurants, and retail. But that also means there are lots of options for food. I have not used the pool or other amenities. It is a pet friendly hotel, and the large rooms are a bonus. There did not seem to be a whole lot of places to walk your pets (lots of busy roads).

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
Thank you for the detailed review! We appreciate you being so informative for other guests to read!

"NOT impressed with this Best Western at all!!!"

1
30/04/2018

The grounds were horrible, lawn not mowed for months, a lot of weeds, & the garbage area was filthy with trash everywhere. We had been gone all day & came back to no room service, so had to go down & get towels for the next day. There was

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We apologize that the cleanliness did not meet your standards, we have used your feedback to improve our quality assurance!

"Good"

4
30/04/2018

No indoor pool, jacuzee or good sauna. But everything else was good. The fitness area and machines are really small. The sauna doesnt really work. The breakfast is good its like a buffet type. Overall experience was good. Nothing to complain about besides the lack of pool, jacuzee and sauna

"On the road again."

4
24/04/2018

Everything was great except the breakfast. The commercially produced hard boiled eggs while tasty were cold as were the sausages. Front desk staff were extremely helpful and made sure I had a conspicuous place to park my motorcycle which allowed me to sleep without being anxious.

"Springfield stopover"

4
23/04/2018

Convenient off/on to I-5 freeway, but NO freeway noise. Ask for a room on side away from freeway to be sure There are several cafe/restaurants nearby and a Starbucks just across the main road 1/2 block away.

"Great place to stay"

4
16/04/2018

Our family was in town for a sporting event. The hotel had easy access to the freeway, many places to eat in walking distance, and close to a gas station. The hotel and room were clean. The room was big. My husband loved the soft beds. The breakfast was great with the warm items available. I noticed a few pets so I asked at check-in, I was told that pets were allowed for first floor rooms only (let them know at time of reservation). We didn't have pets with us on this trip.

"Excellent"

5
05/04/2018

My family and I needed to stop for the night after driving from Southern California. This hotel is so clean and well taken care of. Steven Micheal at the front desk was very helpful. Breakfast was great!!! Room sparkling clean and comfy comfy beds. Did I mention how clean the entire hotel was? I wish we could have stayed longer. Will defiantly stay again. Thank you!

"Great Place to Stay"

5
31/03/2018

When we have 5:00 am flights out of Eugene this is our go to hotel. The rooms are big, clean, quiet and the beds are so comfy. The staff is very friendly and helpful as well. This is our new favorite place to stay before and after trips.

"Excellent"

5
31/03/2018

I have stayed here 2 times. Always clean, friendly staff and comfortable . I look forward to staying here in the future . The breakfast room kept spotless and always worry free stay. This time I got a double queen it was large and inviting. We were able to walk to Outback for dinner. Price is outstanding too!

"Disappointment"

2
28/03/2018

This is a very nice facility, well appointed oversized rooms and exceptionally friendly and helpful staff. However a couple of major disappointments. As I was checking in the owner happenned to pull up. Atleast I assume he was the owner as he pulled up in his big Mercedes right in front of the main entrance, partially blocking us paying customers. He seemed to like barking at his staff. No greeting to the customers, no "thanks for choosing Best Western, or anything like that. Then he proceeds to get on my case for booking through Expedia rather than their website. Not the reaction I would expect from any business owner, let alone someone in the hospitality business. Then there was their cable TV service (actually DISH). Normally I could care less about cable service as normally I don't even turn on the TV. However on this day, the only reason I even stopped in Eugene was to make sure I didn't miss the Nevada Wolfpack sweet 16 game. Unfortunately, even though the game was actually on network TV, the whole second half was blacked out at the hotel. The front desk was very apoligetic, but unable to rectify the situation. Pretty much defeated my whole reason for stopping in Eugene. I will say that I did catch the very end of the game at the brew pub across the street which was excellent (see separate review). So the bottom line is that if they ever get a new owner, and hook up to Comcast Cable, I will return to this hotel.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We appreciate your feedback and apologize that you feel your stay was a disappointment. Our owner is a very kind gentlemen so we are unsure why you feel he was "barking" at the staff. Everyone here has a very good relationship and we all love working with the management. You also asked him about Expedia and he simply explained to you the differences between booking directly and booking through Expedia. We actually have Direct TV, not dish. We would have been more than happy to switch your TV or move you into another room but you did not bring this to anyones attention until after the game was over. The sweet 16 game was being watched by multiple guests and also playing on the lobby TV. We again apologize that you felt your stay was inadequate but we hope you will consider giving us another chance, the owner personally extends you an invitation.

"Always a pleasant stay, new bathrooms!"

5
02/03/2018

I periodically stay at this property for when my work sends me to Eugene and I have grown pretty accustomed to staying here. The staff is always friendly and so welcoming. They recently renovated all of their bathrooms (which I got to see the process ) and this was something the property really needed because the old bathrooms were very outdated. Laura and Brian really go out of their way for guests!

"Great room for the money"

4
27/02/2018

While traveling recently, I decided to stay at the best Western grand Manor Inn. It was a good decision as there is always fresh coffee, hot water for tea, the front desk is staffed at all times and the pet friendly rooms are clean and spacious. I have no complaints and if I need to stay in Eugene again I will make this my first stop.

"Appreciated flexible management but attention to detail lacking"

3
01/01/2018

I booked this hotel for a family funeral. A flight delay caused me to miss my connection and I appreciated the hotel management's understanding when I could not check in as planned. When I did make it to the hotel the next day, I would rate the hotel as adequate. The room was a clean and the staff helpful but the hotel lacked ambiance and the room had not been properly made up. Only one elevator made for routine waits getting to the second floor and the vehicle traffic was quite heavy around the hotel's location. Overall I would probably look to stay elsewhere on my next trip to the area.

"Clean and Safe"

3
30/12/2017

Hotel is conveniently located. It needs some touch ups on appearance but overall it was a clean and safe place to stay while traveling especially with two large dogs. The room was large but a little dark. It had a comfortable bed.

"Family visit"

5
20/12/2017

Hotel is in a busy area. but was very quiet. The lobby is small and clean. Room was large, clean and the beds were really good(important). Easy access to freeway, downtown Eugene and Gateway Mall. Will stay there again.

"The best of West Western"

1
03/12/2017

I always enjoy staying at this Nest Western in Springfield Oregon. The rooms are comfortable and clean. Generally speaking the beds are okay. Of course there is?nothing like my own bed. The only complaint I have is turning into the street when traffic is?heavy it is a long wait getting in or out.

"To many corners being cut"

2
19/11/2017

BW Grand Manor Inn used to be a great place to stay. We were willing to pay the approximately $140 per night because we could be assured of good cable options, WiFi and a comfortable bed. Lately, prices have gone up and comfort and amenities have gone down: DirectTV reception is poor - can't get NBC, CBS, or HBO. Sheets aren't being rinsed well and are full of chlorine so you itch all night. We do appreciate that the property is dog friendly, but we'll be looking for other options.

"Strike Three"

3
11/11/2017

In addition to the ongoing issue of the TV service not functioning correctly and the, albeit relatively brief, lack of water issue, this AM I was informed no hot breakfast today because the hot breakfast person didn't show up. The rooms at the Comfort Inn, next door, are just about as nice and everything works. Besides, it's $12 a night cheaper so I guess I'll spend next week there.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
You will be delighted to hear that we have fixed our TV issue with Direct TV and everything is running smoothly again. We are also at the cheapest price compared to our competitors. We do hope you give us another chance to prove that we are the best.

"Nice Property . . . . . . But"

3
10/11/2017

it's a nice property and the staff are very nice and friendly but the management leaves something to be desired. We stay here fairly often and the last two times the TV has not functioned as it should. It only gets a few of the channels they claim and specifically PBS and the networks are not available. The answer seems to be "it's the satellite equipment and we are working on it". The truth is the management doesn't want to pay the price to have a qualified technician come and work on the problem. And today, I went to take a shower in the early afternoon only to find there was almost no water pressure. "We had to turn the water off for maintenance" was the response from the desk and, no, they didn't know when it would be normalized. it was only a couple of hours, fortunately.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We do apologize, however we are currently having an issue with our Direct TV equipment. We have switched to the updated digital hardware in order to give our guests an updated and pleasant experience but the hardware is having issues with some of the older lines that run throughout the building. Direct TV is working with us to solve the issue and we do apologize for the inconvenience this has caused you and other guests. We thank you for your understanding .

"Behind the scenes, extremely unprofessional"

1
10/11/2017

I had a billing dispute with this hotel. At the time of check-out, additional fees showed up on my bill and charged to my credit card. There was a long line and obviously a family member, very young, working the counter. He was unable to help me with the overcharging of my credit card and called the manager at my request. The manager was "too busy." I was told that the manager would call me in an hour. I left my name, phone number and email address, not wishing to make a scene in front of so many customers. Two hours later, I called back. The manager was still "too busy." The next day I called, the manager was still "too busy." I called again on the third day, this busy manager was still "too busy." What the heck! He took several hundred dollars from my account, there was no motivation for him to talk to me. After a week of no response, I finally had to enter a dispute through my credit card and had the overcharges returned to me. The only reason why I gave this hotel one mark is that the rooms are set up nicely for the business traveler. But, buyer BEWARE!! There's a lot of comparable hotels in the vicinity, so not staying at this place is no skin off of anyone's back.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We would like to know if this review is for the proper hotel. Your information is not pulling up any record to our hotel. We are very quick to address any issues and would never tell a guest that were were too busy to help them with their issue. We have not had any credit charges overturned so we further believe that this review is for the wrong hotel.

"A disappointing experience"

2
07/11/2017

Stayed at hotel 4 nights. Television didn't work entire time. According to staff, the TV issue had been going on for some length of time. literature advertised newspaper in lobby - no newspapers. Smoke alarm activated in middle of night and remained on for several minutes which took care of that nights sleep. The breakfast was very good with a good selection. The room was clean and bed slept good.

"Best Western Springfield Oregon"

3
31/10/2017

Very clean rooms, T.V was not working properly remote was hard to operate. Front desk staff was great. Don't book during events they double the price of rooms and gouge people. I would stay at this hotel again if there was no where else to stay.

grandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We appreciate your comments regarding our cleanliness and exceptional staff. We are also always priced at the lowest rate compared to our immediate competitors.

"No service"

2
30/10/2017

Our room was not clean when we checked-in and was not cleaned the following day either. The air conditioner is small and can not cool the room. The wi-fi is slow. It does have a refrigerator and microwave in the room.

BestWesternHotels, Corporate at Best Western Grand Manor Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great value"

4
30/10/2017

Friendly staff, clean, comfortable rooms, very good pillows. Room was spacious and afforded a territorial view from third floor. Nice balcony. Mediocre coffee setup. Skipped breakfast, which we've had here before (and which was fine) but opted for the adjacent Denny's.

"Solid"

5
30/10/2017

Check in was great, staff friendly and very helpful. Room was clean and very nice. Not much I would change except better signage because you got to look for this one. Very good hotel and would love to stay here again.

"Thanks!"

5
28/10/2017

Hotel and staff were excellent. Thank you for the new beds—so comfortable! We also noticed the new decor, paint, and carpet—we've stayed here before. The only disappointment was the lack of cable access to local or national news to check on the fires back home in northern California.

"Superior comfort and design"

4
23/10/2017

My wife and I were delighted with the spacious room and clever design of all the fittings. We found the reception staff helpful and efficient. Conveniently adjacent to a brew pub as well as other eateries. We would certainly stay there again.

"Close to Gateway Mall"

5
20/10/2017

The room was very nice, clean, and large. Internet was fast. Hotel is close to several restaurants and the Gateway Mall. Brewery is across the street and a very easy walk. Hotel is also close to I-5 freeway and the Beltline. Makes getting around town, from the hotel very accessable.

"Wonderful experience."

5
17/10/2017

We booked this room in anticipation for our “2 concert get-away”. After purchasing tickets for Jimmy Buffett one night and Joe Bonamassa the next in Eugene, Oregon, the next task was choosing a Hotel for the trip. Because my husband has for work trips, frequently stayed at another BW properties, he strongly encouraged this property in Eugene. We”re so happy that we did. I can't say enough good things about The Grand Manor Inn, BW in Springfield. The front desk staff were super inviting and helpful, the room was clean, comfortable and very spacious. The breakfast was good, many choices to appeal to most pallets, even gluten free. We will be staying here when we return to Eugene. There simply is not a reason not to.

"Large, Comfortable Rooms"

4
16/10/2017

This hotel is conveniently located right off I-5. We had originally tried another hotel just around the corner, but they had no rooms. We got one of the last rooms here. Wow! They gave us a whole suite! We had two very comfortable beds, plus an enitre living room with a sofa. We had a nice, quiet, sound sleep. Then breakfast in the morning was more than adequate. We'd definitely stay here again.

"My experince"

5
25/09/2017

They blessed me in a time of great crises. I would recommend them and I'm going back. On the value I put average only because I didn't expect it to be higher on the rate, but after checking they were comparable to the other hotels in that area. What can I say I'm cheap lol.

"Great stay"

4
16/09/2017

The room was very comfortable, lots of room and very clean. The fridge and micro wave were both in good working order. The bed was very cozy. This hotel is in a great location for easy off and on to the freeway. The only problem we encountered was the noise of the air conditioning unit.

bwgrandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We thank you for choosing to stay with us and are happy to hear you enjoyed your stay.

"Large Spacious Rooms"

5
15/09/2017

I stay at hotels over 200 nights per year. This hotel surpassed all my expectations! THe hotel staff was wonderful but the rooms were the game changer! The oversized rooms with two king size beds and a sofa are really that. No feeling like you are staying in a closet. . The beds were extremely comfortable . I stayed here for business but will definitely come back with the family when traveling in this area.. The only drawback was that the pool is outside. So if traveling with kiddos make sure you take that into consideration depending on the time of the year. But in my book the rooms make up for it!

bwgrandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We are very excited to hear that we exceeded your expectations over so many hotels that you have visited. Please come visit us again in the future. Thank you very much.

"Not the grand manor I remember"

1
11/09/2017

This hotel was in a total state of disrepair. From the missing TV when you walk in the lobby, to the missing ceiling tiles in the elevator. Our toilet overflowed during the night, and in the morning no one could find a plunger. I was assured our room/bathroom would be cleaned up while we were out. We returned at 6pm to find the same wet towels on the bathroom floor from the toilet over flow.

bwgrandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We apologize that you had to see our maintenance items in the process of being repaired. Please be assured that we have repaired all of the items you listed in your review and we hope you will come back soon to give us another chance to give you the service you remember.

"Convenient location"

4
11/09/2017

This hotel has easy freeway access, has several restaurants in walking distance, and is convenient to RiverBend Hospital and other medical offices. The Gateway Shopping Center is about a mile away. The hotel is clean, has a recently remodeled business center, hot breakfast, pleasant staff, and adequate parking.

bwgrandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
We appreciate the informative review to let other future guests know what is around the area. Thank you very much.

"Clean and Easy to Locate"

3
07/09/2017

Traveled through Springfield not long ago for after a long day of travel and had booked this hotel beforehand. My family has had trouble finding a suitable hotel for us to stay in Oregon, as we travel through Oregon regularly. We finally located this place and looked like a good fit. The location is in a good safe location and had a few restaurants nearby, as well as a gas station for those emergency items when you arrive really late. The check-in was easy, nice lobby and area for the continental breakfast. The rooms were clean and a bit larger than expected which was nice because we needed the extra space for my son's packaway crib. Will definately stay here again the next time we pass through.

"Eclipse Extortion"

1
02/09/2017

I booked my room back in January 2017. Got to the hotel the night before the eclipse only to find out that my room had been cancelled. They did not sell the room to anyone else, but they would let me have the room for about $400 more that what I originally booked it for. I'm told they tried to contact me earlier in the day to let me know my room was cancelled due to a wrong credit card on file. Amazing. They said they called. I have no record of a voice mail, email, or text. This is just wrong. This hotel owner cancelled my room so he could get it for more money. Hey, I'm all for making money, but at what cost? I did not stay at this Best Western property. Nor did I stay at the other three bookings that I had on my trip up to Oregon. I cancelled on Best Western. Thanks for the memories.

bwgrandmanor, General Manager at Best Western Grand Manor Inn, responded to this review
As per our policy, all reservations are guaranteed until 4pm the day of arrival with a valid credit only. We contacted you and left a message stating your credit card was declining and to call us before 4pm with a different credit card in order to secure your reservation. We do understand that this is frustrating but it is also the customers responsibility to make sure that their reservation is secured with a valid credit card as we get many reservations made with non working credit cards. Furthermore, the credit card did in fact decline and we provided that documentation to Best Western Corporate. Again, we apologize for the inconvenience that this caused.

"Great Stay"

5
29/08/2017

Our room had the amenities of a much higher priced hotel. The staff were all great. The bed was quite comfortable and the room was quiet. Check in and check out were effortless. We were given the alternative of a gift bag or bonus points for being at the platinum level.

"Horrible Customer Service!"

1
28/08/2017

While the room was the usual comfortable room, we were staying in Eugene for a medical appointment. Because of this when we made our reservation we asked for a 1:00 pm checkout and was okayed by the nice man we spoke with who we assumed was the General Manager. However, the next morning the blond female front desk agent called us and in a very rude tone of voice told us we had no late checkout and had to get out immediately. Then she threatened us with the words "if you don't get out now you will charged for another day". On top of it all she was accommodating someone else for a "early check-in" to our room! Even though the checkout time was their mistake they would not accomodate us. We have always tried to stay at Best Western for many years several times a year and have always received excellent service and accommodations but never have we been treated so rudely by hotel personnel! So we highly do not recommend this Best Western!

"I came for the eclipse"

5
28/08/2017

The room was huge, clean and comfortable, with many very good food options. I wish I could have stayed longer, maybe next time. It was lovely, as was the entire trip through Oregon to see the eclipse.

"Beware this business"

1
25/08/2017

I made a reservation online to stay here Aug. 20, just before the solar eclipse. The rate was $150 for the night. When we arrived at the hotel they said our reservation had been canceled due to a problem with my credit card on file. If we wanted to stay the night, we would be charged the "walk in" rate of $550. There was no problem with my credit card, but the hotel refused to honor my reservation. We were able to find accommodations elsewhere and have lodged a complaint with Best Western. I try to do business only with honest, ethical people.

"Amazing Service and Staff"

5
25/08/2017

We stayed the the Best Western Grand Manor and had an amazing stay. The staff was great and helped get us with letting us check in early. The rooms were extremely large and clean. We will definitely be staying here again!

"Always Welcoming"

5
24/08/2017

This was my second stay here. We arrived before our room was ready, but the friendly staff offered us bottles of cold water, and the lobby was a comfortable place to wait. Rooms here are large and comfortable, and everything is spotless. The breakfast room was large, well-stocked and clean. The attendant was friendly and helpful.

"Very nice looking hotel"

3
23/08/2017

Very nice looking hotel, but the cleanliness of the floors in our suite were not good. Our 10 month baby's feet, knees and hands would turn black just after crawling around for 15 mins. The drain in the shower also would not drain fast enough either.

"Large Rooms at a great location"

4
23/08/2017

This might be the only hotel I've ever seen with two Kings in one room! And the room was quite large as well. The breakfast and lobby are pretty standard. The only downfall was the pool, loved that it was outside, but it was actually pretty dirty so we couldn't use it. Other than that, we enjoyed our stay. very clean hotel and a great value.

"Large rooms with two King beds!"

4
23/08/2017

The absolute best part of this hotel is the room size, very spacious and we even got a double King room! The lobby and breakfast were clean and simple, as expected. The pool was the only downside for us, while it is outside, it was not very clean. Other than that, great location, great value!!

"A nice hotel"

5
22/08/2017

We stayed at the Grand Manor Inn during our trip through Oregon. Although it was a bit difficult to initially find, it turned out to be a good place to stay. The price was very reasonable and all of our needs were met. The hotel is a few blocks away from the I-5 so there is not a lot of traffic noise in the area. Close by was a good brewpub and a Denny's restaurant. The hotel breakfast was very good as it included eggs, bacon and waffles. We did not access the pool or fitness facility. Parking was very good with easy access to the front doors of the hotel.

"Beautiful rooms"

5
16/08/2017

We stayed at the Springfield Oregon site and the staff was very helpful with eating recommendations. The room was large and beautiful and very cool, air conditioner was running which was lovely. Very nice

"Best Western Grand Manor Inn"

5
11/08/2017

We had a very comfortable stay. Slept harder in these beds than we do at home! The pillows were amazing. Staff was very fast with bringing us up the extra bath towels that we needed. We had a big group and they did their best at putting us all close together. If we ever go back to Springfield, Oregon we will definitely be staying here again.

"Worst Best Western Ever!!!"

1
09/08/2017

We stay at Best Western Hotels almost every time we travel because for us it's worth what we pay but this time we made a big mistake with this Hotel. Worse Customer service!! The room we were in didn't have the basics: shampoo, body lotion, etc. The TV didn't work well, only some channels, the phone didn't work at all!! Nobody came to fix any of these items, and we went every time all the way to the front desk to ask for somebody because of the dead phone line....the dispenser machine didn't get 5 dollar bills, only quarters or one dollar bills.

"GREAT PLACE TO STAY"

5
04/08/2017

WILL STAY THERE AGAIN IF THE OPPORTUNITY ARISES pool is very nice and access to highway is easy shopping is walking distance. Many different types of restraunts are within walking distance even though the highwayis close there is no traffic noise inside the motel

"grand manor, springfield, oregon"

5
03/08/2017

we were extremely satisfied with our stay at the Grand Manor, Springfield, Oregon and will definitely stay there should we travel that way again. we are traveling with our pet dog and really appreciated the service we received and kindness shown to us and our pet.

"Service poor but lovely accomodations"

4
02/08/2017

My family arrived around 7pm, which was three hours after check-in time started at 4pm. Upon our arrival, the room was absolutely not ready. We were given a key and sent upstairs, only to find the door cracked with messed up beds and a not-yet cleaned room. And this was THREE HOURS after we should have been able to check in! We immediately stuffed all of our luggage back in the car and were told that they were running behind and needed time to clean the room. We left, went to the store to stock up on goodies for our flight out of town the next morning, and expected to return to our cleaned room. When we arrived this time around, we found that our key no longer worked and the room had been given away to another family. At this point we had already picked up a hot dinner that we had planned on eating in the room, had all our luggage waiting by the door, and it was now around 9pm and we were exhausted. Despite all of this, however, the hotel managed to score a 4 star rating in our book because we were upgraded to a larger room that impressed us greatly. This time, the room was immaculately clean, the beds were quite comfortable, and the bathroom was nice as well. There was a mini fridge and microwave available, which was great. We appreciated the upgrade in light of the frustrating mix-up and would probably return in the future.

"Don't stay here"

1
25/07/2017

Canceled our reservation before we got there and had to reinstate it; did this to one of my sons too. The HOT breakfast was lukewarm which can be dangerous especially for eggs and sausage. Could make one sick and surely wouldn't pass food service inspection. My decaf was nearly cold too. The room was marginally clean with leftover soap bar in tub soap dish when we arrived, debris behind nightstand and eye drops from a previous guest found under a chair. Maid service during the stay was sloppy. With family and friends all at this location, we occupied at least 6 rooms.

"Management is asleep at the wheel here."

3
24/07/2017

This could be a lovely property, but there are so many little problems that management need to address. As I was checking in, I noticed a sign that alerted housekeeping to a problem with the dumpster area being full of hypodermic needles. This is not the way I wanted to start my stay, but I understand the staff need to know, but in full view of guests? We were checked into a room that had not been cleaned, went back to the front desk and were given another room. The front desk person also obviously new, forgot to return my ID and CC, which I did not catch either, but had passed by a couple times before she flagged me down to return them. This property has nicely appointed large rooms, some have sliding glass doors with small balconies. I went out to enjoy the balcony and could smell a strong stench. Walked out to the parking lot and the dumpster was badly over full and there are rats running around. That explained the smell. The common areas and halls have nice molding that is badly chipped from housekeeping carts and vacuums. There are other minor deferred maintenance issues throughout the property. The rooms are a nice size, there was a mini-fridge, coffee maker, desk with places to plug in phones/computer, and a couch. The vanity with counter space is separate from the shower and toilet, which is always a plus. Nice lighting in the room, the internet was fast. The screen door to the balcony was tweeked, did not want to slide, the balcony had a lot of spider webs and bird poop. To have such a nice amenity I paid extra for be unusable due to smell and condition is not acceptable. The breakfast buffet was very nice, waffle maker, section for make your own egg dish, breakfast meats, yogurt, cereal, a nice coffee bar. There were only a couple of us there at 9:00, and apparently that is the time it closes, as the attendant came in a cleared out all the hot items. I have never been to a breakfast bar like this where the attendant did not come around and ask if I would like anything else before they cleared the hot items or announce the buffet was closing in 5-10 minutes so you could grab what you wanted. Nice location, right off I-5, close to C-stores, restaurants and Hop Valley Brewing, which has good food too. No room for oversized parking or RVs. Close to I-5, some might not appreciate the road noise. Just so many problems at what could be such a nice property.

"Vacation 2017"

5
13/07/2017

We had never stayed here when we have traveled south but we will try and stay here every time now. The staff was very friendly and helpful. The room was fantastic. It is in a great location. easy to get on and off the freeway.

"Porn in the room"

2
08/07/2017

If you like a room that is not cleaned very well this is the hotel for you. I was on a business trip to Eugene and my family came up to stay with me the last night of my trip. When they pulled out the sleeper bed they discovered some hardcore gay porn magazines behind the couch. It appears the staff here don't really check and clean all areas of the room. My first night here they didn't even replace my towels. Not very good service at the front desk as well.

BestWesternHotels, Corporate at Best Western Grand Manor Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Don't use Travel Sites to book"

3
05/07/2017

Was given this Hotel to stay during my husbands open heart surgery. They said the Hotel gave discounts. I used Expedia to book the room for surgery. Upon check in the young man stated he would apply the hospital discount. He was also aware we had AAA and AARP because I offered to show him my cards. Upon checking out I questioned the room rate because of the discounts, none were given. She said that she couldn't give discounts when you use Expedia. So that irritates me twice, why didn't my check in clerk tell me? What difference does it make booking through a site? Then I had a large black spider in my bed Have photo) and she apologized and shrugged.

"Avoidable rip off"

2
05/07/2017

The hotel staff mistakenly double-charged our debit account for the entire stay, rather than the credit card we provided on the night we arrived. Instead of reversing the charges immediately, we were promised each day that a manager was taking care of it. After 5 days with no reversal, or call back from the manager, I had to dispute the $800+ mischarge at my bank. The pool was green and closed in July. This was all avoidable and even though we have stayed here dozens of times over the years, (super comfortable beds) NEVER AGAIN!

"very nice"

5
27/06/2017

This hotel was a good value and in an excellent location for food and shopping. The staff was excellent. The breakfast was very good and could only improve if the staff were informed what hot items were gluten free. Although they did try and find the information.

"Great Stay"

5
26/06/2017

Best Western in Springfield, OR is a clean well run hotel with great people, great rooms, and plenty of good food surrounding the hotel. Price is right for what you get. I will stay there again. The grandkids had a tremendous time in the swim pool and bouncing on the beds. What else can you ask for.

"Comfortable Stay"

4
25/06/2017

We were in town for a family wedding. Check-in was courteous, but slow. A line of several guests and only one person at the desk- this was the staffing all weekend. Our car alarm went off during our first night there. They persistently called until we answered and could get to the car. Annoyance is sometimes the best policy. They lost a point for Fox News in the breakfast room.

"Wonderful night's sleep."

5
25/06/2017

Wonderful, clean and friendly hotel. The bed was extremely comfortable. I appreciated the sheets covered the bedfing, which all hotels do not do. The room was spacious with 2 queen beds and extremely clean and well serviced. The breakfast included eggs and was much more than the typical continental breakfast. We will choose Best Western again.

"Poor Customer Service"

1
20/06/2017

Most of cable TV out..... no discount given on room price.... no apology for sub par amenities.... room price was $ 160 per night and certainly not worth the cost for a so so hotel with not good TV service.... at check out we were given manager tel # to call and his phone had no voice mail box set up to leave a message

BestWesternHotels, Corporate at Best Western Grand Manor Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Hotel of Choice"

5
16/06/2017

This is our hotel of choice anytime we're in Eugene. I would recommend it to anyone. I like the location, the staff is awesome, the rooms are clean and roomy, free wi-fi, free breakfast, and The Outback is practically next door!

"BEDS SOFT PILLOWS HARD"

3
12/06/2017

Other than the beds to soft and pillows to hard and they picked a very busy weekend to power wash the exterior, which was noisy the stay was okay. The staff was very nice. I made no complaints. All that being said I would stay again.

"Manor inn"

4
02/06/2017

Great stay nice hotel and accommodations and great service. I would strongly recommended this hotel, they provided great service, great breakfast, and I really like the design and appearance of this hotel.

"Great place to stay."

5
29/05/2017

Hotel was nice. Location was great. Lots to walk to. Lobby couple use some work. And the elevator needs to be updated. But all in all the hotel was fine. The staff took care of what needed to be taken care. Of.

"weekend getaway"

5
22/05/2017

the hotel receptionist was great. He is very good at his job and has excellent customer service skills. The room was very clean. All the staff were friendly. The breakfast was also great way to start the day! We will come back for sure:)

"Grand Manor Inn"

5
20/05/2017

Easy to get off and on I-5 good location with lots of shopping, food and gas station, very clean and well managed. The rooms were very nice with lots of room. We have a pet and sometimes hotels do not give you the best rooms, but the room we had was as nice as any hotel we have been in. Would not hesitate to recommend this Inn to anyone. All the staff was very helpful.

"Went beyond my expectations"

5
19/05/2017

Were stayed there because my hubs had surgery at Riverbend hospital. We expected day surgery and it ended up being a hospital stay over night and another night to be close to the hospital. The owner and general manager of the hotel went out of their way to give us a 3rd night and even moved our things from one room to another, during a time when hotel rooms could not be found...

"Not impressed"

2
13/05/2017

I stayed here because I was looking for a house to buy in the area and it seemed nice. When I checked in Alejandro was very nice and professional and I thought based on my experience at check in, it would be a pleasant stay. The wifi was poor and I had issues with the internet loading pictures on real estate web sites so I couldn't continue my housing search. At about midnight, someone was walking around on the roof and making a lot of noise making it hard to sleep. The next morning, I got woken up at 7:30 am by the housekeepers yelling loudly back and forth down the hall. After not being able to sleep and then being woken up early I was not happy. I had put the do not disturb on the door but housekeeping still knocked on the door a little after 9 am. My friend who stayed with me found black hair on her pillows that did not belong to either of us. When I got out of bed in the morning I noticed I had been sleeping on stained sheets that didn't look like they had been washed. I was not informed upon check in that there was construction happening at the hotel, had I known I would have asked to be in a room where I wouldn't have to worry about so much noise late at night. I went to check out and addressed these issues with Robin who really didn't seem to care about the bad experience we had and just shrugged it off. He was completely unprofessional in his appearance, shirt was wrinkled and untucked, and his demeanor. He didn't try to make my unpleasant stay better and I left angry. Needless to say, I will never stay at this best western again or recommend it to anyone I know.

BestWesternHotels, Corporate at Best Western Grand Manor Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Best Western"

5
13/05/2017

I would stay in this motel anytime I am in Springfield. Breakfast was exceptional. close to hospitals, Mall and Restaurants. Easy Freeway access Staff is very friendly with out being fake. Very roomy guest rooms.

"Accomidated in Eugene"

4
08/05/2017

Hotel was clean as expected and guest room was nice and large! Staff was extremely accommodating for our special request. Opened breakfast 2 hours early and allowed late check-out for Marathon participants.

"great stay"

5
04/05/2017

Great stay no problems. we had a trailer on our truck and the staff allow us to park it there for the next day while we went to the Oregon ducks spring football game. wonderful staff gave great service. we loved the breakfast

"Nice area, lots of restaurant choices nearby"

5
02/05/2017

We had a really nice stay here. The room was spacious. With a fridge and microwave, you could be set. There are a number of restaurants within walking distance. Breakfast was very good. They had eggs, bacon, sausage, gravy as well as cereal, muffins and yogurt. And they kept an eye on the food so they didn't run out of anything. There's also an elevator, so you don't have to lug your bags up the stairs. The pool is outdoors, and there's no hot tub. There is a little (tiny) fitness center. Probably OK for most people. The only complaint I had was that the shower didn't have a working spray setting. Your choices were a hard stream or water or a harder stream of water. We had a standard room with a king bed. I really liked that they provided actual furniture to sit on and didn't expect you to sit on the bed for a soft place to sit. The sofa and chair with a coffee table gave it a homey feel.

"No HD channels"

3
27/04/2017

The hotel is nicely decorated and the rooms are roomy and the beds are comfy. The selection of TV channels is very limited and none in HD. The major networks wouldn't even tune in on this visit. I stay here quite often and keep being told they are going to upgrade but I have been told that for almost a year. Think I'll try somewhere else next time.

"I was well cared for."

4
26/04/2017

Upon arrival, the manager took a direct interest in how my stay would be. I noticed the same drive from all BW employees while I was there. I will definitely stay here again. If you are looking to stay at a motel where you are treated like you are not only an important part of their business, but to be treated almost like you are family, then this is the place.

"Here for hospital"

5
24/04/2017

I rented this room to be with my mother who underwent surgery at Riverbend. I was able to get a room that had 2 queen beds at a reasonable hospital rate. From the time I booked the room through my stay there, everyone was pleasant. It is perfectly located: close to the hospital, decent restaurants and comfortable rooms. I ate breakfast only one of the days because of commitments at the hospital didn't coincide with breakfast times. However, it was good. My room was very comfortable. I would stay there again.

"Perfect"

5
02/04/2017

Only problem was the bed was worn out and had a little divit or a fat man's butt was sleeping. Other than that my stay was exceptional here. Breakfast was great and warm the doors or thick enough that you don't hear anybody in the hallway ever.

"Hotel cannot take reservations with chip cards"

2
29/03/2017

This is such a bummer! I stay here all the time, and just last month I found out they can't take phone reservations, or online reservations with a credit card that has a chip. I don't understand why they cant. I've stayed at many BW that do take reservations with the chip. This is a great hotel to stay at otherwise. I really don't want to change where I stay, but my business makes all my reservations and if they can't take a chip card, then I have no other choice.

"perfect location"

5
15/03/2017

after travelling for several hours in bad weather and very stressful we looked for the high in the sky the Best Western sign. We found it and we got off the highway easily and in no time we checked in and we were de-stressing and enjoying the comfort of our room with all the amenities that we have come to expect in our favorite travelling accommodations We always pick Best Western when we travel. Have never been disappointed. The morning breakfast is always important..

"California Bound!"

5
14/03/2017

Great place to stay. Clean rooms and very large. The staff was very friendly and helpful. Many choices to eat in walking distance from the Best Western. We will stay here again. Quiet and very comfortable beds.

"Attended an agility competition"

4
13/03/2017

Very convenient location near the I-5 freeway and despite the busy area the rooms are well insulated and quiet. Many places to eat within walking distance and it feels like a "safer" area for a woman traveling alone than downtown Eugene. Check in and checkout were very efficient and my request for a ground floor room was honored. The breakfast was ample and varied . This is my home whenever I go to the dog shows in the Eugene area. My only complaint is the vast number of cigarette butts littered everywhere. I don't smoke so I find it very offensive. There were no butt receptacles located anywhere around the hotel.

"Great experience for a reasonable price."

5
21/11/2016

The room was clean, spacious, and comfortable. I loved the separate sink area for getting ready in the morning. We were able to work out too. The room was quiet even though we had the balcony on the street side. The staff was very kind and positive.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are happy to have made your stay so pleasant. Thank you for the great review and we hope to see you again.

"Traveler Beware!!!"

1
15/11/2016

The experience at this hotel was awful!! I was in Eugene for a family member who was in the Riverbend hospital. I was told by the hospital that the hotel offered discounts to those with family in the hospital. THEY DO NOT!! I was told by the "assistant manager" that "we never agreed to anything. And besides, it is only 10%". Well I was scheduled to stay for 3 days and ended up needing to stay for 5! That would have been a nice discount! And if they did not have the room available, I would not have been told I could extend. So why the increase?? It isn't like the room was already booked!! To make matters worse, the increased the room charge $40 for Friday and over $90 for Saturday!!! Explanation: "we have a college game in town". Here is where the discount would have been nice as well. My room was old, had patched holes in the wall, horrible stains on the wall in the bathroom and a microwave that didn't work the entire time. The hallway carpets are VERY dirty and musty smelling. And I was there 5 days! On my last night, I had been to the hospital for 12 hours, and upon return to my room at 6pm, it was STILL dirty!! It looked like the maid had been in the room, but had not finished. When she returned to finish my room (after I called the front desk), she told me she had been on a break. I don't begrudge people getting a break. I blame management for poor practices that allow a room to be neglected for 12 hours during the day!! I have never been treated so poorly! And I would have never stayed there if there had not been good reviews on this site! In hindsite, I should have just moved to another hotel, but I was at the hospital for family and that was my focus.... only to be met with this garbage upon return to my room each day. DO NOT RECOMMED THIS HOTEL!!! EVER!!!

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We thank you for taking the time to write your review. Rate increases are made aware to the guest at the time of check in and the guest signs the sheet before anything further. We are located in an area of high traffic during the University of Oregon's Duck games and all hotels in the area have raised rates. We are still always the lowest in the immediate area. We have since done a deep clean of the hallways.

"excuse me..."

2
25/10/2016

Excure me, am I bothering you?? I am trying to stay at your hotel but the staff seemed to busy doing other things behind a closed office door than help customers check in OR out. AND don't get me started on the computer/printer...please don't reuse printed emails just because the back of the page is not printed on, how about shreding it for the security of your customers.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Could you please contact us regarding you exact issue, we never print any confidential information on any document that has already been used. We are more than happy to discuss the issue.

"Great Place to Stay"

5
24/10/2016

This has been one of our go to places to stay when visiting the Springfield/Eugene area. The hotel has always been clean and comfortable to stay in. The hot breakfast is great and the beds are comfortable. The location is also a plus with many other food options to choose from and various gas stations nearby. It's also close to shopping, a real centrally located hotel to every amenity.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for the great review, we are happy to have met your standards and we always strive to give every guest that same experience.

"Fall trip"

4
23/10/2016

Decent hotel. Have nice balconies, although your just looking at parking lots and other businesses. Spacious room. Tv was a bit fuzzy. Above average breakfast. Downgraded as there were a few cleaning issues - towels stuffed in the pullout, a pill found by my 16 month old on the floor, and a dirty sham. Also a bit over priced, but it was late and we were tired.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We appreciate your review and we apologies that you has some issues with your room. We have spoken to the staff that was responsible for the cleaning of your room and addressed the issue with them.

"Adequate but somewhat disappointing"

3
17/10/2016

We've stayed at this hotel every month for years. Since the latest remodel, it's just not the same quality. There is paint and trim missing. There are no towel racks. The water smells funny, kind of like tar. There was no clock in the room. The sheets were stiff. Two of the female employees we interacted with over the phone were rude. The parking spaces have always been tight and the room layouts have never been the best ie bed across from bathroom sink area, tvs not across from bed for easy viewing but it has been adequate for a nights stay. It has just become more and more disappointing and with so many other hotels in the area, there is probably a better experience to be found elsewhere.

"Good hotel in an industrial area"

3
16/10/2016

On our way to Seattle we needed a hotel that was close to the highway and we decided to stay at the Best Western Grand Manor Inn in Eugene. The hotel is located directly next to the highway and in an industrial area with a lot of supermarkets, fast food restaurants and other industrial facilities. The hotel itself is quiet and in a modern style and has a free parking area directly in front of the hotel. Our room was well sized and had a microwave, TV screen, two king size beds and a bathroom. It was located next to the reception desk (not the best room due to the sound from reception desk but cheaper than other rooms in the house), well cleaned and for one night a good alternative to more expansive hotels in town. If you are just on a way through and don't want to stay for longer we can recommend this hotel.

"Nice property close to what you need when travelling"

5
05/10/2016

Nice rooms but a tight parking lot. Good sized TV and a good fridge in the room, but the ice machine on our floor was not working so had to go down a couple of flights of stairs. Clean. The hotel has an elevator which is useful for hauling luggage in or out and the auto door helps also. The breakfast room looked good but we went to the IHOP a few doors down. Although we did avail of the free coffee in the lobby for that extra morning jolt.

"Sprinfield BW"

5
03/10/2016

its always the best place to stay for location and price. will never stay any place else for concerts, ducks game, close to mall and food and bus into eugene. Plus their rooms and beds are always clean and comfortable

"Some good points, some not so good...."

3
30/09/2016

When we checked in, I asked if there was a wine opener in the room. I was told there was not. I asked if I could come to use one at the desk. I was told that no one in the hotel had an opener "because people kept taking them." I was surprised that this was a customer service request that could not be -- somehow -- fulfilled. I have stayed in probably six different hotels in the Springfield/Eugene area and this hotel had the slowest internet I have experienced, which could impact some travelers. However, the room was good sized, I appreciated having the refrigerator available and the complimentary breakfast included hot items as well as cold, which is a nice touch.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We apologies for not being able to provide a wine opener as we rarely have guests ask for them. We will take this into consideration and create a checkout system for such items. Thank you for the suggestion and please visit us again.

"Close to Freeway"

3
28/09/2016

The Best Western Grand Manor is close to I-5 and easy to get to. There is a Starbucks 1 block away and a brew pub across the street. My room was of nice size and seemed clean enough though it's getting a bit dated. Complementary breakfast was typical and adequate.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for your review. Please visit us again.

"Good Place to Stay Near Eugene!!"

4
21/09/2016

Very Large Rooms with microwave and frig. Nice Breakfast spread with hot and cold food. Located very near Main Highways for easy access to Eugene, 5 minutes away. Only downside was attitude of one of the clerks at the front desk, who didnt really seem to care about the customers. Maids were exceptionally nice and helpful!!

"Return visit"

4
18/09/2016

We often stop at this hotel on our way to Portland, but it has been several years since we've been there. We were pleased to see they'd remodeled the lobby and breakfast room to make it even more attractive to guests. The registration clerk that served us was clearly new, so we gave her some grace as she stumbled through checking us in while trying to answer the phone and other guest questions. We chose to be on the 3rd floor, with a large King suite that was even nicer than the rooms we'd booked on previous visits. Breakfast options are decent, if not haute cuisine. I referred friends there this year and they were also pleased with the stopover.

"appoinment at V.A. hospital"

4
07/09/2016

Location, service, availably cleanness, cost, were all with-in the required affordability for me, breakfast was well prepared and on time for all guests, very clean and served hot with a good verity of choices, really liked the availably of a local newspaper for all guests

"very comfatable stay"

4
07/09/2016

very nice room, gentleman that checked us in was very helpful getting us directions. Also with advice on places to eat. Breakfast was a little better than the usual, more variety. This facility is located in a nice commercial park.

"Will stay again"

4
02/09/2016

Room was very spacious, clean and comfortable. Also, very quiet. The only problem we found was lighting. The lamps (four) provided very soft light which made it difficult to see or read. Access to the motel is fairly easy. Plenty of places nearby to eat.

"Very pleasant "

4
28/08/2016

The hotel looked nice on arrival and the room were comfortable and well laid. A swim in the pool after a 5+ hour drive was definitely a bonus and the location of the hotel amongst local restaurants was perfect for the one night stop. One thing that almost made this review a 3 star rating and certainly stopped it from being 5 was the greeting at front desk. Although cheerful and welcoming, we were told by arriving later in the evening (around 8:30) that our room was close to being given away as a presumed no show. Having travelled since 7am from Canada with two kids, this would definitely have caused a major issue and I'm sure isn't normal practice amongst hotels.

"Very nice hotel after a long day of driving"

5
27/08/2016

The room was large and the bed was comfortable. What we mostly wanted was a quiet location so we could get some rest between two long days of driving, and this did the trick. We were on an upper floor which is usually my preference due to possible noise overhead.

"GREAT PLACE TO STAY WHILE ATTENDING CONFERENCE!"

4
26/08/2016

Hotel is convenient, clean, nice staff, good, breakfast, pool, dry sauna, and workout room! Breakfast offers many options from eggs, waffles, bacon, sausage, fruit, pastry, oatmeal, yogurt, cereal, etc!! Pool is heated, and dry sauna is hot!Great place for business, family, friends, and traveling solo.

"Nice suprise"

5
24/08/2016

The room was very large, clean and modern. The breakfast was quite good, with a variety of items, hot and cold. The location was wonderful. Front desk staff were very nice, even when I arrived very late and the poor guy was trying to handle a problem. My only complaint was the floor of the tub/shower squeaked, never had that one before. I loved my balcony, not much of a view, but it could open the door and feel the breeze. For the money, this was a pleasant surprise.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are very pleased to hear that you were impressed with your stay, We will have that tub looked at and repaired. Thank you for choosing us and please come see us again.

"!!! BEWARE/HEALTH WARNING!!!"

1
16/08/2016

I had the very unpleasant experience of staying at this Best Western on August 14, 2016. First the front desk person was having a frustrating day. Seems she was stuck doing several shifts in a row that she didn't want to do. That may be why she was inattentive and rude. After waiting for 20 minutes at the front desk while she was talking on her phone we finally got checked in. Once in our room no shampoo, conditioner, Kleenex or soap. Had to ask. Went to use the pool but there was a family at the pool with 2 large dogs which were swimming in the pool. DISGUSTING!!!! Went back to our room. We laid down on the bed to watch some tv and this is when I felt something large and pokey underneath me. I threw back the covers to discover dirty sheets and a bottle of Aspercream (muscle rub) laying in between the sheets. I complained at the front desk and she was apologetic and moved us. I voiced how upset I am and request that something monetary is needed to satisfy something this DISGUSTING AND FILTHY that has occurred. She said she couldn't. I would need to call back on Monday. Once in our new room the a/c barely worked. Was a hot unpleasant night. I called back on Tuesday and was told they would give me 10% off. I refused and asked to speak to someone higher up. This is where it gets interesting. The owner was a rude man with a strong foreign accent. He basically told me to go screw myself. He said they did nothing wrong. By them moving us to new room he fixed everything. So basically it's okay at this hotel to not change the bedding and allow dogs in the swimming pool. BE VERY CAUTIOUS IF YOU STAY HERE! YOU MAY END UP WITH SOME NASTY DIRTY INFECTION FROM EITHER SLEEPING IN SOMEONE ELSES DIRTY SHEETS OR FROM THE DIRTY POOL WATER!!!! Very sad because the outside of this hotel is very appealing and nice looking but as they say LOOKS ARE DECEIVING !

"Terrible phone front desk customer service"

1
13/08/2016

This review comes because I had been HACKED, my card had been used to reserve this hotel in my name illegally. I only know this because this location's front desk worker DID NOT notify me of such fake reserve the night I was supposed to show up, by which the next days front desk contacts me @ 3:30pm to ask where I and my party were?? Not only did she have no care for my or my parties well being (as to why we were late/did not show) but was not interested in my explanation as to why such reservation could not exsist and continued to tell me about the third party called Expedia and to contact them and soon charged my card. Are these people just trained to get the money money or just dont use/have common courtesy/logic!!! Gorramn!!!

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Hotels typically do not contact guests before arrivals to confirm reservations on sold out days. "No shows" are a very common occurrence therefore it is policy to contact the guest the day after their expected arrival. After doing a further investigation with Expedia, they had confirmed that all of the necessary steps to confirm your identity were taken when you had booked the reservation with them. We do not appreciate dishonest reviews.

"Best Room Ever"

5
12/08/2016

This place is quiet, Awesome pillows and bed. The breakfast was very good and very handy to services & shopping. The room was very nicely appointed and large enough to host a gathering of 8 or 10. The internet was easy to log into and was a fast enough connection with no lags or problems. There is a restaurant next door that may be a 24 hr. ? not sure but the food was good and plenty for the price.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We thank you for staying with us and giving us a great review. Please come visit us again.

"Needs improvement."

2
07/08/2016

Poor amenities - no hair dryer in room, only one towel per guest, stained carpet when exiting elevator, all suite doors look like they have been kicked repeatedly. Lower level management in some instances poor in customer service.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We would like to hear more regarding your stay, was the front desk notified of the lack of amenities in your room? We are very quick with fixing any problems. Please let us know.

"Renovatged, modern with comfortable beds"

4
06/08/2016

This Best Western is updated to modern décor, except fort the old style signage. Friendly staff and quiet comfortable and spacious rooms. Best bed I have slept in with sink into luxury. First rate in my book for a moderately priced hotel. Your typical breakfast that I have not come to like--some kind of eggs make into folded over eggs with cheese in the middle. Always tasteless to me and don't compare to the real thing. I don't eat gluten so the waffles, muffins, and other things are not something I can eat. Coffee is just OK. If they update and breakfast, it would be a first rate in my book.

"Nice place!"

5
01/08/2016

Was told they have truck parking... They don't!! But after they helped me find a parking spot I checked in, very nice room very comfortable, very reasonably priced I would recommend this Bestwestern to anyone needing a place to rest or stay over in Springfield, Or.

"Dog friendly stay"

5
01/08/2016

Wonderful if traveling with dogs--great rooms, dog friendly. Restaurants you can walk to and sit outside. Friendly staff, big rooms with fridge and microwave. I'm supposed to write more for this review but that's all I can think of.

"Big room, great rate, very clean."

4
29/07/2016

The rooms at this hotel are very big with nice sitting area. It was clean and everything worked. Great TV with lots of channels. The pool was clean and the perfect temperature. The breakfast was just ok as they ran out of coffee. Staff were a bit slow to refill breakfast items. I would stay here again as it was a good value.

"Not worth the price"

2
25/07/2016

This hotel lacks in service, cleanliness, and breakfast. The front end staff seems more concerned about their cell phones than taking care of their customers. You would be better off staying at the Marriott Court Yard across the street.

"Great Stay"

5
19/07/2016

We stayed only one night for business, the staff was very helpful, room was clean and large. Bed was very comfortable and the atmosphere was quiet, no road noise but still very close to access freeway. Hotel is very close to restaurants and convenience stores. The continental breakfast was very good.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for giving us a great review, please do consider us again for your next trip in the area.

"Good Hotel meets ugly staff"

2
18/07/2016

The desk staff was some of the worst I have ever encouintered. Room was good and bed very comfortable. That dose not make up for the staff. Good parking and clean room were very good. The attitude of the people working the desk destroyed the experience.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We would like to hear more as to why your experience was not satisfactory and what our staff could have done better. We would really appreciate it if you were to give us a call.

"The worst hotel ever!!!"

1
09/07/2016

Hair in gravy at breakfast. Lighting throughout is done incorrectly, creating a dreary atmosphere. Paint colors in the room are dreary. Extra towels requested, never materialized. Shower head broken, had to change rooms. Shower head didn't work well in the second room. There were spider webs and some fixtures not dusted. The staff was immature and not at all professional. The cost of $237 seemed high, and it was overall the worst hotel experience ever!!!

"Too Many Little Things Wrong"

2
04/07/2016

The best thing about this hotel, is the delightful front desk person named Robi. She is kind, and went out of her way to try and get us another room, but the hotel was full. She was great. Now, the not so great stuff. The bed is positioned in the large bedroom directly in front of the toilet. The TV is off to the side so much, that the remote only works if you get out of the bed to change the channel. Wifi was spotty -- barely ok. In the toilet/bath area directly in front of the bed, there are no towel bars. No towel bars, no hooks, nothing to hang a towel on or clothes. One day they forgot to give us any clean towels. What I consider the final insult to our injury was having to sit through Fox News in the breakfast room. A mediocre breakfast with Faux Noise in the background was really unbearable. I suggest something more moderate like CNN. I'll never return to this hotel. :(

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We apologize that you did not seem to like the layout of one of our bigger rooms and that items were placed in inconvenient areas for you personally. Please do not let this experience deter you from visiting us in the future as want you to be satisfied.

"Overall Dis-satisfied"

2
03/07/2016

Hotel personnel were disorganized, attitudes need improvement. Room layouts dis-functional, WiFi non-functional, room amenities lacking. Overall, for the cost of a nights stay there are other Best Western facilities that out-perform the Grand Manor.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We apologize that your stay was not what you hoped it to be and we request you contact us in order to explain more in detail the issues that you seemed to have.

"DIsgusting noisy and lumpy"

1
01/07/2016

Don't stay here, they give you crap for your hard earned dollars, Motel 6 would have been better. I expect a certain level of quality for a "Best" Western. They used to be number one on the travel circuit, I may start using another chain. Some are wonderful but they seem to be slipping into the big chain "who cares we got your money" attitude.

"Visiting our sister w/my sisters"

5
30/06/2016

Very wonderful stay! Most impressed with the friendly staff, delicious breakfast and the delightful room! Will definitely return to this Best Western :) I also enjoyed the outdoor pool, as we visited in June. The weather was so beautiful, so being outside was a plus. Very satisfied indeed!

"Comfortable business stay"

4
28/06/2016

There are so many positives about this location. It is easy to find off I-5. There are plenty of restaurants nearby, many in walking distance. Rooms are large and clean, with excellent AC. Service was top notch, with all staff being very friendly and helpful. Breakfast offers hot and cold choices, which is rare. The biscuits and gravy can't be beat. Our only complaints are that the electric outlets would not charge our gadgets, so we had to use the lamp outlets. We usually bring our own pillows, so we were sorry we did not do that this visit. The pillows were tiny square things with lumpy stuffing. Just not what we expected on a king size bed. We did not get to use the pool because it was being repaired when we arrived. Positives definitely outweighed the few negatives!!

"Things I found"

3
28/06/2016

Dirty Microwave, food under sofa, stains on sheet's, No rack for towels to hang in bathroom, had to hold down handle to flush toilet, sink drained slowly, spots on closet mirror and Amenity's on the back of toilet when there was plenty room at sink for all.

"Quiet, great decor, great location"

5
22/06/2016

We enjoyed the room, the staff, the food and the stay. The room's interior decoration and space was excellent, also quiet. The staff was helpful, the location made everything is the area easily accessible. We are hard graders, but this property easily made our expectations.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are very happy to hear that we were able to meet those expectations. Thank you for staying with us and we hope to see you again.

"First Rate Accommodations "

5
19/06/2016

We stopped in Springfield for the night, needing a pet friendly hotel. We selected a mid-range priced hotel from the Trip Advisor list and held our breath in anticipation of what we'd find. First, I never give a 5 star rating because there's always room for improvement. We didn't find anything here that needed improving on. The front desk personnel were pleasant and helpful, the room we had (116) was beautifully appointed, clean, everything worked, it was quiet and it was huge! The breakfast was a standard hotel breakfast, but it was hot and plentiful. I highly recommend this facility if you need a pet friendly hotel while in the Eugene area.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for your recommendation and we are pleased to hear that we were able to make your stay perfect. We are happy you gave us a chance.

""Chris to the rescue" The best Hotel stay ever"

5
18/06/2016

First, I will just start off by saying I will never book a hotel through Hotel. com. again...Thanks to Chris the hotel manager at the Best Western Grand Manor inn who stepped in and helped me with a 24hour battle with Hotel.Com over a lost reservation that was made a month prior to my stay at the Best Western Grand Manor Inn. Chris you Rock! Okay enough about Hotel. Com.... This Hotel was great! The service was awesome, the staff as excellent. the room was amazing very clean and huge, when you walk in the lobby the smell was fresh. The breakfast was the best. Thank you to the staff for a amazing stay..

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
It was our pleasure to make sure your stay was perfect and we were more than happy to help. Please come see us again.

"Good room, service, and food"

4
15/06/2016

The room I checked into was even larger than I expected. The king sized bed was very comfortable and rewarded me with a good night's sleep. The thermostat was easy to understand and kept the room comfortable. While not luxurious, this room met all my needs. Breakfast was a treat. The coffee was actually good! There were little cheese and egg pockets with condiments like salsa. There were sausage patties instead of those awful little links. There were apples and bananas. And more good coffee for the road!

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are happy to hear that we exceed your expectation and were able to make your mornings pleasant.

"Outstanding Best Western"

5
13/06/2016

We have only good things to say about this Best Western. It is very clean, attractive, comfortable hotel in a good location with restaurants in walking distance. We only stayed one night to visit an old friend but would absolutely stay again if we were in the area.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We thank you and are happy that your experience with us was great. Please do come see us again if you are in the area.

"Enjoyed our stay"

5
11/06/2016

Very pleasant experience. We travel tons with our kids for traveling sports and I have to say we really appreciated the breakfast. It was hot, fresh and lots of variety. Perfect to get them fueled for the day. The room was very comfortable and clean. Staff was friendly. Will be our first call for rsvp when in Eugene.

"Nice"

4
10/06/2016

My husband and I stayed here together one night. The next day he had surgery and was in the hospital so I spent the second night by myself. The room was very large and very clean. I was a little shocked that the hair dryer looked as if it had been pulled off the wall and was laying on the counter. Even more surprised that the hair dryer did not have a night light. The positioning of the bathroom door left the area very dark for the middle of the night. Kind of a stumble around and feel your way type of thing. The bed for me was very uncomfortable. The pillows were the worst. I cannot understand why hotels use half size pillows. It takes two pillows to make the size of one standard pillow. They were very uncomfortable and I could not use them the way I usually would use my pillow. The bed for my husband was fine. He had no complaints. The room was large and very clean and comfortable. The breakfast area was nice and clean and a good amount of food and drink choices. I would stay here again as a second choice if my favorite hotel was full. The staff were nice and the lady who booked my room was very helpful and sweet. This hotel is located very well to everything you could possibly need. Do not hesitate to book a room here. Remember just because the bed was uncomfortable for me it seems most people like the beds. That is a very personal thing and not to be taken too seriously. The rooms are nice.

"Nice place, friendly staff"

4
08/06/2016

Clean rooms, comfortable bed. I like the bathroom sink separate from the tub and toilet. That might not work for people who aren't on the same schedule. It would be annoying to be in bed and have your roommate getting ready to leave and have the noise and light. We had a king room, which included a couch (hide-a-bed) and a chair, a desk with chair and a refrigerator. Enough room if you like to workout in your room. You could bust out some burpees and not worry about cracking a toe on the furniture. :) Decent breakfast: make-your-own waffles, hot choices were bacon, sausage patties, diced potatoes and sausage gravy. Had the usual bread and biscuit choices, cereal, yogurt and toppings, fresh fruit.

"Good sized rooms, good location"

3
31/05/2016

This Best Western is just a few blocks off I-5, just far enough so you don't hear the traffic. There are several other chain hotels and restaurants in the area. The staff provided good service. The room was good-sized with a sofa, writing table and refrigerator. There was a small patio too. There were some maintenance issues. The transition between the carpeted bedroom area and the tiled bathroom had what looked like temporary white tape which was pealing up, instead of a permanent wood or metal strip. The black paint on the metal patio rail was also peeling. The breakfast was the standard Best Western breakfast.

"Great place to stay"

5
30/05/2016

Everything was great. The room was really big and very clean. The staff were friendly and helpful. The Hotel was located next to some wonderful restaurants and shopping. We enjoyed our stay very much.

"Great rooms, staff and ammenities"

5
28/05/2016

Was very pleased that they had a couple of rooms free for those who had to stay unexpectedly. Great rooms, staff, bed was very comfortable. For the price is this place was awesome! Restaurants within walking distance!

"Great experience"

5
24/05/2016

Nice room, clean, quiet, friendly staff. Really loved the pillows and bedding. We arrived late but there was a friendly night desk person who recommended the Hop Valley brewery across the street for a late dinner, which was a good tip.

"Bigger room than we needed (for a change); Great Brewery across street"

5
23/05/2016

Loved the look of this hotel and the inside did not disappoint. Very clean, spacious lobby not filled with clutter; LARGE rooms with big sitting area, nice desk area, sofa bed, etc. and some rooms have balconies and chairs. We wanted something close for dinner just so we could relax and NOT drive and wow, there was a wonderful brewery right across the street (Hop Valley) with a really nice menu with lots of delicious choices. I had the beef stroganoff (YUM) and husband had a deluxe burger. Local brews on tap that hit the spot! We'd return for sure. Really friendly service too.

"Excellent!"

5
20/05/2016

I travel a lot and stay in hotels at least 150 nights each year (250?). Best Western/best Western Plus hasbecome my most frequent choice. This property is one of my favorites. The staff, especially Robbi, has always been excellent. The rooms have always been clean quiet, comfortable and spacious. And, there is a great selection of nearby restaurants.

"No Towel Racks"

5
18/05/2016

Other than the lack of towel racks I highly recommend the Best Western Grand Manor. Internet was fantastic, room was clean, bed was comfortable. Breakfast was good, but they did have a problem with running out of food and taking a long time to refill.

"We loved our suite"

4
17/05/2016

The spaciousness of our Best Western room surprised us, and the overall quality of the the room met all our needs: microwave, internet, fridge, coffee maker, and furniture were all first rate. And we enjoy accumulating points toward free stays.

"Great Hotel Great Location"

5
15/05/2016

This Hotel is just off I5 provided us with everything we needed for a good night's rest during our trip to CA. A great restaurant on the property called Pete's Pizza that has a great casual dining menu for lunch or dinner.

"Good for a short stay"

4
12/05/2016

Good staff, breakfast was typical, lots of parking not much else to say .. how much wood would a wood chuck chuck . I cannot think of anything else I would like to say about this hotel another than this review process is a bit annoying

"You get what you ask for"

3
26/04/2016

Receptionists with an attitude. When I asked her where the gym was she just nodded her head in the direction and said, “down there.” There wasn't any sign on the door where the gym was so I ended up going in circles until I figured it out.

"This hotel won't disappoint you"

4
20/04/2016

This best western has recently been remodeled and is very clean. comfortable and stylish. The only down side is the options at breakfast, but it is the typical complimentary breakfast and is is free. There are many hotels in the location, but I like the friendly and helpful staff and the overall feel of this hotel.

"Stay in Oregon"

5
11/04/2016

We were visiting relatives in the area. BW Manor Inn was a great place to stay. Conveniently located to restaurants, shopping, etc. Lots of hotels in that area, but surprisingly quiet. We will stay there again when we return!

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We thank you for becoming loyal to our location. We hope you expect the same exceptional service upon your return, so that we can deliver. See you soon.

"Enjoyable stay"

5
11/04/2016

the beds were very comfortable as were the pillows, loved them and would love to know where I could purchase 4 of them. The sheets were very crisp and felt good. I would stay there again. The first time we stayed at the Best Western in Eugene near the University but since school was in session our friend advised against staying there. This was quiet and had very easy in and out of the motel and avoided a lot of the traffic.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We agree that guests visiting the university should stay with us as we provide a more quiet and private atmosphere when compared to those closer to the university. If you are interested in purchasing these pillows, give us a call and ask for Kris, he will give you the best information. Thank you for staying with us.

"Clean, Spacious, and Reasonably Priced"

4
11/04/2016

For the money Best Western hotels are by far my favorite. Always clean and comfy. The staff is very accommodating and I sleep like a baby as the beds are very plush. If you've found checking into hotels to feel like a gamble where you never seem to know what you're going to get, then I recommend making Best Western your pick for whatever your travel reason. Best Western has never been a let down for me regardless of location.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for being so brand loyal. We try to always provide the best service we can to each of our guests and members.

"would stay again"

5
10/04/2016

we had a quick check in with a very nice lady ,we had a great night sleep in a very clean room, we had a wonderful breakfast with many different items to choose from ,then we had a very quick and nice check out.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are very happy to hear your stay was so simple and efficient. Please come see us again.

"Pleasant hotel short sighted management"

4
30/03/2016

We stayed at this hotel on March 11th, two rooms, two families, 3in one room, 4in another with a dog in each room. A week later we booked two rooms for our return journey, as before. When we checked in March 27th, we were informed that the "dog policy" had changed from $10 per night to $20 per night. We had not been informed when booking and objected to the doubling of the pet charge, the front office staff were most apologetic and reasonable but were unable to adjust the pet rate. New rules, they insisted, nicely but firm. After contacting the manager by phone, we were informed, no change. How shortsighted, for the sake of $20 they have lost a customer. The new pet policy should have been explained when we phoned the hotel to book our return journey. Not so pet friendly at $20 per night, with a $150 security deposit on your credit card. Victoria traveller

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We greatly apologize for the misunderstanding and we have since refunded you the partial dog fee. We hope you will still come and stay with us again.

"Worth the extra!"

5
28/03/2016

Thanks to this very nice hotel. I was able to surprise my husband on our wedding anniversary. I was able to afford a very nice king size suite. It was worth the extra money too. The room was clean, beautiful, quite and large! We even was near the elevator and still we heard nothing. We slept like babies and enjoyed the room so much we didn't want to leave to grab dinner. The breakfast was very good, coffee hot and it was never empty. The very sweet employees smiling and offered me anything. I already had everything I needed because they did such a great job. Very clean breakfast room. I really like this hotel, one of my favorites.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Happy anniversary to you and your husband, we are happy to have made it a pleasant experience for you. Thank you for choosing to stay with us!

"Wrong hotel"

1
26/03/2016

We found the wrong best western so I went inside to ask the front desk agent directions. I used to work for best western and I know what sort of service is expected. The agent seemed irritated that I interrupted her and when I asked how to get to the best western I needed her response was... "You literally look it up in Google and open it in your map" I said yes I did that and I am not finding the correct place she then tells me "it's in Eugene on Franklin." I don't live here so I just simply needed a route to the high way and an exit or something more to go the correct direction. I ended up walking out extremely irritated and I will never return to this property or recommend it. The new Oregon best western was nice and friendly when I arrived .

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We apologized for the manner in which our front desk agent spoke with you. We have discussed the issue and assure this will not happen again.

"Nice place to stay"

4
25/03/2016

Terrible time finding a safe way to exit hotel. The traffic was awful. There needs to be a traffic light installed on the main street. However the hotel was very nice and the staff were all very good and accommodating. No indoor pool was disappointing for the little kiddos. Breakfast was ok, and the children were happy with it. The area was not great. Seemed to be a few people who did a lot of wondering around and begging for money at the convenience store next door to the hotel, so we were concerned about our car, but no problems. I would stay again.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for the review. We agree the side street can be difficult to navigate, we try to always let our guests know what the easiest way to exit is, so we apologize that our agents were unable to pass this information along to you.

"Clean Quiet & Restful"

5
25/03/2016

Take it from an old guy that does quite a bit of biz travel- Clean, quiet hotel w/ a friendly & helpful staff. Lots of dining choices w/in walking distance nearby plus a Cabelas to browse 'bout a mile due south of the hotel. Make your reservations early 'cause room prices may fluctuate due to demand.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you for staying with us and providing an honest review. Please come see us again.

"Consistently Good"

4
24/03/2016

I've stayed here at least a half dozen times. I like Best Western and this property is at least as good as their typical "Plus" category properties. The rooms I've stayed in here have all been large very comfortable "mini-suites" with large living areas. I've never had any noise issues or any other problems. It's very clean, very quiet and well maintained. Hop Valley Brewing is directly across the street and THEIR FOOD AND BEER ARE BOTH FANTASTIC! There is also a very wide variety of other restaurants very near.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We greatly appreciate that you choose to stay with us whenever you are in the area. Please let us continue to provide you with the best experience.

"Great Best Western"

5
24/03/2016

We always stay at this Best Western when traveling through the area. It is the nicest Best Western we've ever stayed at and we almost always stay at the BW's. The rooms are huge for a hotel room, quiet, comfortable with the most comfortable bed and pillows. Staff is great. Breakfast is normal hotel breakfasts.

"Great place to stay"

5
20/03/2016

This hotel is in a great location with plenty of restaurants and shopping. Easy on/off freeway access and the hotel staff is the friendliest staff I've ever dealt with at a hotel, They do a great job of making your stay pleasurable.. Highly recommend.

"Very nice stay"

5
18/03/2016

This hotel has been redone and it is a beautiful place! Rooms are large and roomy and have everything you might need. If it's not in the room, ask and they will get it for you! It's a college town, but the people who are working for this hotel are really really great! They are friendly, nice and will do what they can to make your stay a nice one! The GM even gets into this hotel, helping with the remodel !! I would stay here again and again!

"Lovely decor and outstanding room"

5
15/03/2016

This was a lovely respite after driving for 8 hours in the rain from Sacramento. The spacious rooms was inviting and loved the television that could be viewed in bed or from the couch. My husband and I both loved everything about this hotel.

"Room you won't to leave"

5
13/03/2016

The room was bigger than my apartment. The king bed was as soft as a pillow and everything made you feel like moving in.. I am sure you can look all over town and not find a better room. They have a great breakfast, sausage, eggs, waffles, you leave happy and full, ready for the day.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you, we are glad that you had such a pleasant experience. Please come see us again.

"will go back"

5
08/03/2016

I was very impressed with this Best western. For the money they were high end. All the employees were cheerful and eager to help. made you feel welcome. Very clean and well maintained. I will go back. plenty of restaurants near by.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Thank you very much, we will be waiting for your return.

"Where will the handicap guest stay?"

3
04/03/2016

I guess they ran out of regular rooms and gave my wife and daughter a handicap room instead. I often wonder when that happens where do handicap guests stay? That would be quite the issue if they have a reservation and no room. Any way the hotel was pretty fancy on the outside and average in the rooms. You know average size and furnishings, average cleanliness, average bathroom and beds. You get the idea. Even the staff and breakfast were average. At least the TV was bigger than their last hotel. Is that just for the handicap rooms? I have been to a lot of Best Westerns and have only stayed at one or two that have been above average. When are they going to call these hotels "Average Western"?

"Very Good for the Price"

4
03/03/2016

King room was large, clean, modern and comfortable. Stayed 10 nights for work and it was livable for that length with fitness center, guest laundry, decent hot breakfast, fridge and mico in room. Location is great, close to restaurants and main roads.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We appreciate your review, thank you.

"Turned away at the door"

1
28/02/2016

Booked/pd as "Pet Friendly". Arrived at 10PM, 46degrees, raining w/ my son & my cat. Told us cats were NOT welcome & told to leave. The mgr was acting by regs. They took dogs. we were told to get out.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
Suzie, We apologize for all of the confusion that you had faced. It does state in our terms that we only allow dogs under 80 pounds. It also says this on Expedia where you had originally booked your reservation. Thank you for your understanding.

"Impressive"

4
17/02/2016

For a chain hotel, I was very impressed! The room was huge! They offer an excellent breakfast, with lots of options and the staff is very accommodating. Lots of restaurant choices within walking distance. This is my new home away from home!

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are very flattered to hear you thought so highly of us! Thank you, we welcome you back anytime.

"Best Western Springfield Oregon"

4
13/02/2016

Dependable Best Western - big clean rooms, hot breakfast,located right beside a brew pub with great food. A bit too pricey ($100) and too far from the freeway, but an excellent option - you'll like it once you choke down the $100 price tag.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We appreciate you for being honest in your review.

"Good Location"

4
10/02/2016

In the thick of it. Walking distance to many good restaurants, shopping, and easy access to the U of O. I stay there often, and have had good experiences. Nice outdoor pool and exercise room. Very helpful staff, always clean and quiet.

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We thank you for your repeated business and are glad we make the experience great every time. Please come by and say hi.

"Very Nice Motel"

4
04/01/2016

I travel with my 2 small dogs and this motel has always been very nice about giving me a first floor room close to an outside door. This makes it very easy to take the dogs out. Also their hot breakfast is very good with several choice items -

BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review
We are happy to accommodate in any way we can!

"Great place to stop and reset"

4
01/01/2016

We drove from Seattle to San Diego to pickup my brother's two dogs for he was not able to take care of them. I was planning on staying in Medford but due to traffic delays and it was raining hard, we've decided to stop in Springfield for the night so while I was driving my wife googled for a place to stay. We got the AAA rate of $82 per night and they have free wifi and breakfast. Each room has a mini refrigerator and a microwave. In the lobby there's hot coffee, tea, coco, and water. The king size bed was very comfortable and the room was very clean. We like it so much that we decided on the way back with the dogs, we'll stay here. The pet charge is $10 per night per dog. If the dog barks, we would get a warning and if it happens again the dogs will need to be removed. Luckily my dogs didn't bark at all. My wife made louder noises than my dogs. For breakfast they had mini banana and blue berry muffins, yogurt, english muffins, toast, bagle, scrambled eggs, sausage, biscuit and gravy, instant oatmeal, and fresh do it youself waffle maker. Drinks they have orange and apple juice, coffee, coco, and tea. They had apple, orange and banana for fresh fruits. Too bad they didn't have bacon for I was really craving for bacon. Denny is right next door and Outback restaurant is just behind the building. There's Shari's and Panda Express nearby within walking distance. Chevron gas station is right next to Denny's so everything is located nearby. So here are some of the negatives: No hot tub. Pool was closed. To get to the fitness room and the sauna, you have to exit the hotel and reenter through another door. But that sauna door didn't work with my room key so I gave up.

"Impressive Room"

4
19/12/2015

The room was very large with a king size bed, full size sofa, over-stuffed chair, computer table, dresser, microwave and coffee pot. The bed was very comfortable and the hot breakfast was very satisfying.

"Good Location"

4
04/12/2015

It is a nice looking hotel, get a balcony room if you can. Close to many good restaurants. Easy access to everywhere around Eugene, right off the "Beltline" highway and I5. Larger than you new standard room with couch, small bar area and nice desk.

"Overnight stay during moving!"

4
03/12/2015

Staff was extremely friendly upon arrival even though it was a later evening check in. Beds were comfy, and the room had enough to space to not make you fee cramped! The room came with small fridge, coffee maker, microwave, desk, and good sized shower. I would definitely stay here again if I was in the area!

"Comfortable"

4
01/12/2015

Stayed 1 night because it's close to Riverbend Hospital. Got the wakeup call at 4:30a.m. hubby had surgery check-in at 5:30a.m. We always try to stay with Best Western never had a bad experience yet. It was quiet, very clean.

"great place to stay"

5
24/11/2015

great clean hotel with comfterable beds don't usally do breakfast @ the hotel but I did this stay was pretty good for contantal breakfast rooms were clean & nice I stayed @ new Oregon BW was good but I will stay here every time now

"Great stay for the $$"

4
22/11/2015

We were in Eugene for a medical appointment and needed a hotel room as we were from out of town. This Best Western gave us all we needed as far as comfort & service. There are plenty of nice restaurants close to the hotel. The staff was welcoming and accommodating. Will definitely stay here again.

"Wonderful staff"

5
19/11/2015

The hotel was clean and comfortable but it is really the welcoming and friendly staff that make this place a pleasure to stay. A couple came into the breakfast room just as staff was closing up for the day and not only did they still bring them breakfast they asked the couple if they would like waffles after the machine was cleaned and everything put away. Just really accommodating and friendly staff

"Family visit"

4
18/11/2015

I stay here often. The hotel room is clean and the staff is very accommodating. I like getting breakfast included with the room. It makes it more like a bed and breakfast. The location is very convenient.

"Nice size room when you are staying as a family..."

4
16/11/2015

We enjoyed the size of this room with the addition of a couch and small table, which was great for eating out take out. It also allowed more room for our daughter to play. Plus there was a desk. The room wasn't set up for us when we arrived and the front desk, although friendly forgot several times to come and set up the roll away, although they did eventually and they removed an extra charge for the delay. The bathroom could use some updates as it looks much worse off than the rest of the room. The wi-fi worked great. The heater worked, maybe too well, as it was overly warm, but better than no heat. Breakfast was OK, but am always looking for gluten-free/dairy-free options and there were not many. Loved the fresh pineapple though. We had a patio, but it was chilly and not much of a view, but still nice. Overall, for the price, worth a stay if in the area. Many nearby restaurants and shopping/activities.

"Friendly and Helpful staff"

5
14/11/2015

We were visiting for Pop Warner football championships. We were not sure how to get to the stadium and the "Boss" offered to have us follow him to get to our destination! Also another customer was offered by one of the staff to research places to eat for the following day. Our room was very spacious and clean. We were greeted by staff whenever we went through the lobby. I would definitely stay again.

"Great room and breakfast"

5
13/11/2015

The guest room was spacious. It had a comfortable King bed, a full couch, an easy chair, a desk, microwave and refrigerator. there was plenty of room. It was very clean. I liked that the coffee pot was not on the counter where you comb hair, shave or brush your teeth.

"Good stop over on the I5."

4
03/11/2015

Clean large room with comfortable bed and plenty of connections to recharge phone etc..Easy access from freeway. Walking distance from multiple restaurants. Breakfast need improvement. Pleasant check in/ check out. A good place for a stop over for Canadians on their way down to California.

"My Stay at the Grand Manor Inn"

4
03/11/2015

My stay was most regrettable, the service I received by front desk was atrocious, the rest of the staff was excellent! charge me twice for a roll away bed that should have been complimentary in the first place. I'm waiting for a refund for that. Overall stay was good but front desk lady was rude and had tattoos showing which I didn't think was appropriate

"Eugene-Springfield"

4
01/11/2015

A nice place to stay in the Eugene area. Very accessible from I-5 and close to restaurants and shopping and recreation. This Best Western has a nice breakfast with many options and a very comfortable feel to it. The rooms are spacious and the beds comfortabl.e.

"Huge rooms!! Great place to stay!!"

5
28/10/2015

We've stayed here twice. Both times were great and comfortable. Good breakfast in the am. Friendly staff. Good location right off I-5. Tons of restaurants and bars close by. Great place to stay. Oh ya and the rooms are exceptionally large. Plenty of room for people!!

"Best Western Grand Manor Inn"

5
19/10/2015

We had a wonderful weekend in Eugene, and our stay at the Best Western was excellent. We'd stay there again and recommend it to anyone. The breakfast is very good, lots of items to choose from. Great coffee.

"Love this place!"

5
15/10/2015

This is the only place we will stay when we are in town for all the home Duck football games. The staff is awesome, dealing with lots of check ins at once, due to game day crowds. The rooms are mostly remodeled ( work in progress) and very comfortable. The breakfast is as one should expect for a motel buffet. The location is convenient to I-5, highly recommend this motel.

"Very quiet, large rooms, great breakfast"

4
13/10/2015

Visiting Eugene recently at a time when the Ducks and Beavers were both playing at home, I snagged some of the last rooms in town at the Best Western Grand Manor Inn. I was greatly surprised at how great a place this is. The rooms are clean, large, many have balconies and best of all - surprisingly quiet. The staff was very friendly and kind. Next morning we had a full breakfast with eggs, sausage, waffles, and coffee. The breakfast room could have been bigger but that's very minor. Would highly recommend this hotel.

"relaxing stay"

4
06/10/2015

the room was spacious and clean. the only problem was there were not any towel bars by the sink or in the bathroom to hang used towels or facecloths. no local phone books were available in the room or at the front desk.

"Lucky to Get a Room"

4
05/10/2015

This is not the first time I've stayed at this facility as it is very convenient to I 5 in the Eugene area. It seems to be a very popular hotel as I was very lucky to get a room without a reservation. Both times I've stayed here, checking in was quick and easy, the facility is clean and comfortable even if it is a bit dated. The hot breakfast has always been plentiful and tasty; no complaints here.

"my review"

5
03/10/2015

The staff were wonderful especially at the front desk! It's by the mall for some good shopping. their are restaurants within walling distance.There is nightlife across the street from the hotel.Over all a good place to stay if you like all these things.

"Clean and Comfy"

3
29/09/2015

The rooms were clean, the staff friendly. It is conveniently located near numerous restaurants and shopping areas. Would have liked a hot tub, but the pool was nice and well-maintained. The breakfast was your typical continental+, but we arrived about 15 minutes before closing and most of the food was gone or cold.

"Family Visit"

5
27/09/2015

Room was a little more pricey this time but everything was very nice, clean & comfortable . . . very accommodating for anyone traveling with dogs. Hotel serves a very loaded continental breakfast, fresh coffee all day and close to all the attractions in the Eugene/Springfield areas - 1 hour from the Oregon Coast