Best Western Hotel Le Duguesclin, Saint-brieuc

Really well placed hotel in the centre of Saint Beriuc. We paid a bit more for a small salon room attached to the bedroom and we had a nice balcony with a view of the square. The rooms were nice and clean, with a very comfortable bed (always important). The staff were very friendly, especially the lady who checked us in on a Sunday afternoon and who went out of her way to make sure we well orientated with Saint Beriuc . There is a good bistro attached to the Hotel. We really enjoyed our stay here and would definitely stay here again. By the way, Saint Beriuc is a foodie paradise.

This review is long overdue, but I felt it needed to said. This past summer I arrived without any reservation at this hotel. It was Saturday August 12th, the busiest holiday weekend of August, Quinze Août. So when I asked if there was a room the lady at the reception said this would impossible to find. In Saint Brieuc or anywhere else. Still, she tried. And how... She went out of her way and didn't give up. Meanwhile she was really busy checking in arriving guests, but every free minute she had in between she was on the phone calling others hotels. About 2 hours later, when i didn't expect anything anymore, she proudly came out of her office to announce she found a place. I unfortunately do not remember her name, but this lady deserves huge credits for her service. Without a reservation at this Best Western Hotel there was no reason why she needed to help me. Yet she did. And that is something special that I truly appreciate. Thank you very much and Merry Christmas to all the staff of this hotel and in particular to the receptionist who was on duty the Saturday evening of August 12th.

Best Western L, Reception Desk at Best Western Le Duguesclin, responded to this review
Dear Kasper, We enjoy so much about your comment ! The 3 receptionnists are totally dedicated to the customer's satisfaction, as well as the rest of the team. It would be a pleasure to welcome you for a future stay in St-Brieuc...

The hotel consists of two buildings (at least we were told when looking for the reception) and is located right next to a church in the old town. We arrived late, which wasn't a problem. The staff was helpful and friendly. The elevator to the rooms is very small and smells of food (or fish or something else). Also in the rooms, you'll smell the restaurant which is located in the ground level of one of the buildings. This wasn't very pleasant, but as we stayed only for a night, it was OK. The rooms were clean and the bed comfortable, so the stay overall was quite nice.

Firstly to explain. The corridor where you enter your room has no windows or natural light and is completely, utterly pitch black . The wall Lights are on timers so only come on in the evening(?!!) even if it were true ( as another reviewer posted that they say there is a light outside your door(?!) , you'd still have to walk through the pitch black corridor to get to it, in the pitch black( you are getting my point) . Second negative- the taxi driver number the hotel provided me with when I rang in. This taxi driver seemed angry I'd got a small dog( he was very rude actually, AND expected a tip) and charged me twenty euros for a very short journey( I was walking with crutches also so really didn't need hassle like this), while on the return journey with the same company, but a different driver I was charged just seven euros.Perhaps time to review who they recommend? On to the hotel. Good value, friendly helpful receptionists and waiters. Central town location. Nice cafe restaurant with indoor covered seating and outdoor seating which seems a popular meeting place for locals. Room was perfectly fine. Have only given it three stars due to the lack of lighting issue. Very clean with coffee making facilities.

Do not attempt to find this hotel unless you have a Sat Nav. The directions on the hotel website were vague and once in the town we spent almost an hour trying to find the hotel. Once found we parked in the only place available - the underground car park we were told this was expensive for overnight but we could move our car at 7 pm in pedestrian zone until9 am . A lot of hassle but the staff were understanding! And we had to grope round in the dark corridor at night as no light came on! Finally we were told it was outside one of the bedrooms. Not ideal and another frustration!!

Best Western L, Responsable réception at Best Western Le Duguesclin, responded to this review
Dear Cruise, As we are situated in the heart of the city it is I agree difficult to find the hotel when it is the first time you visit Saint Brieuc.Its such a shame you did not call us as you could'nt find the hotel because we are always happy to help with directions. The underground car park you mentionned is quite expensive as its a secured one but fortunetely we do have special prices to be able to park there with a price of 6€ for 15 hours parking. And for our guest going out on visit all day they do have the possibility to park their car for free in the pedestrian street just in front of the hotel from 7pm to 10am.. Sincerely, Reception

Overall an ok stay, although found town centre to be less than impressive. Good points: Location central, helpful staff on reception, rooms presented well. Bad points: no air con, no parking on site, noisy room overlooking high street.

Best Western L, Front Office Manager at Best Western Le Duguesclin, responded to this review
Dear Lollypop_cv3, First of all, thank you for taking time to write your comment after staying in our establishment.It is very important for us to know the good and bad points after a stay in our hotel. Its a chance for us to improve our services. Our hotel being located in the heart of the city I can accord you that it is sometimes difficult to park near the hotel, but we do try our best to refer clients to the nearest car park.We also advise people that it is possible to park their car in the pedestrian street where the hotel is located, free of charge from 7pm to 10 am.Its a good solution for people out all day. You probably stayed with us when the weather was very hot (how Lucky you..), unfortunetly the weather isn't hot enough in Brittany to consider investing in air conditionning for all the rooms. We do hope you had time to visit our lovely region, and we are hoping to see you again for another futur stay.. Sincerely Karine

Excellently sited hotel for a stay in St Bieuc,. Right near the shopping centre yet quiet enough at night. There is a good restaurant which opens every day, even Sunday evenings, plus a host of other restaurants to choose from nearby when one fancies a change. The staff are very kind and nothing is too much trouble for them. Room was comfortable and the bathroom was a really good size and very clean. Shall return, for sure.

Best Western L, Responsable réception at Best Western Le Duguesclin, responded to this review
Dear velainek, We are truly grateful you took the time to write those nice words that will make us keep trying to do our best to satisfy our guests. We are already glad to welcome you again during a future stay in St Brieuc, Best Regards

The place is simply awesome. It's located in center city. The service is excellent with a warm and kind welcome from the reception to the enter restaurant. Rooms are French style with all necessary things for a good sleep and confort. Restaurant in addition was really characteristic and I had delicious dishes. Breakfast too was in a fancy atmosphere with great view and quality and variety of food. Really a great hotel.

Best Western L, Responsable réception at Best Western Le Duguesclin, responded to this review
Dear Fabio F "Warm and kind" are the exact words I would use to describe your comment. We are truly grateful you took the time to write those nice words. Short and simple but very effective to cheer us on and make us keep trying to do our best to satisfy our guests, that will be my comment about your comment. I hope we'll have the pleasure to welcome you again during a future stay in St Brieuc, Best Regards

Good beds and excellent breakfast available at a 6.5 euros. The staff were welcoming and helpful. Free parking at night on street and secure public carpark a few moments away. A very busy town and difficult approach to the hotel. We had to park some distance away and ask directions and walk there initially.

Best Western L, Responsable réception at BEST WESTERN Le Duguesclin, responded to this review
Dear customers, we thank you for your enthusiasm and your clear and positive comments. Those help us to perform our services and our hosting methods in order to please our clients. Wishing to have the pleasure to welcome you soon. Kind Regards, The reception crew

All the staff were extremely helpful and friendly, and allowed us time to practice our French. A comfortable stay and a very good breakfast. Also a good restaurant for dinner. Slight difficulty at start knowing where to park but staff sorted this out and explained where parking was available.

Best Western L, Responsable réception at BEST WESTERN Le Duguesclin, responded to this review
Chers clients, nous vous remercions pour votre gentille commentaire concernant votre séjour à l'hôtel. C'est très plaisant de savoir que nous avons contribué à votre satisfaction et que vous gardez de bons souvenirs bretons du Duguesclin. Au plaisir de vous revoir parmi nous. Bien cordialement