habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Hotel Coachlight, Rolla

4.0/5  - basé sur 484 notations.
1403 Martin Springs Drive, 65401-2976, Rolla, United States - Ver el mapa
Best Western Coachlight - Vista Exterior El Best Western Coachlight se encuentra en el centro de Rolla. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Situado a sólo unas manzanas de las principales actividades de interés de Rolla, este hotel Best Western de Rolla ofrece una excelente relación calidad-precio y una inmejorable ubicación para nuestros huéspedes. ¿Se encuentra en viaje de negocios? Entonces apreciará especialmente el centro de negocios abierto las 24 horas del Best Western® Coachlight y la proximidad a empresas y corporaciones de la zona como la clínica St. John's Clinic, el centro médico de Phelps County, Royal Canin, Brewer Science, USGS, Walmart® Distribution Center y Fort Leonard Wood. Este hotel de Rolla es también el lugar de alojamiento idóneo para aquellos huéspedes que deseen visitar a estudiantes o recorrer los campus, ya que se encuentra a sólo unos minutos de Fort Leonard Wood y la Universidad de Ciencia y Tecnología de Missouri. Con una excelente ubicación junto a la carretera nacional 66, los huéspedes en viaje de placer apreciarán especialmente la gran variedad de actividades que es posible realizar en las inmediaciones de este hotel de Rolla. Deguste los magníficos vinos de Missouri, navegue por los relajantes ríos, pruebe su suerte con la pesca, asista a un evento deportivo o simplemente relájese y disfrute de una escapada de fin de semana con impresionantes vistas a las ondulantes colinas Ozark desde su balcón privado. Tras un día cargado de aventuras, vuelva al Best Western® Coachlight para disfrutar su amplia habitación equipada de forma muy completa con todas las comodidades propias del hogar. Entre otros servicios e instalaciones de este hotel de Rolla también se incluyen una piscina al aire libre en verano, un ejemplar gratuito de periódico todos los días, acceso gratuito a Internet de alta velocidad inalámbrico en todas las habitaciones y áreas públicas y mucho más. Si desea disfrutar de una magnífica estancia en Rolla, realice su reserva en el Best Western® Coachlight. ¡Esperamos verle pronto!Nuestro hotel admite mascotas. Si tiene previsto alojarse con su mascota durante su estancia, rogamos reserve una habitación específica para mascotas. Tarifa adicional por mascota. Como parte de nuestro constante esfuerzo para prestar el mejor servicio a todos los huéspedes, solamente se admiten mascotas en habitaciones específicas de nuestro hotel. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Coachlight

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 484 huéspedes
NOTA EMITIDA
Excelente
246
Muy bueno
117
Normal
66
Malo
34
Pésimo
21
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
33
De negocios De negocios
61
En familia En familia
205
En pareja En pareja
125
En solitario En solitario
43
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Would stay here anytime"

5
04/11/2018

Quiet, clean, pleasant rooms. Nice staff. Breakfast offered a variety and nice to see paper products used. Far enough off interstate to not hear it's noise. The rotary to get there is new and not well lit so be careful if arriving after dark.

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you had enjoyed your stay, and hope to see you on your return visit to Rolla. God bless.

"Decent place to stay"

3
31/10/2018

Friendly front desk staff allowed for a speedy check in. Comfortable and spacious room, but could have been cleaner, nice comfortable bed and pillows. The breakfast was nothing special, just ok. Good coffee!

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for the review. God bless !

"Great Experience"

5
31/10/2018

Pet friendly room was extremely nice. We had very comfortable beds and the room decor was lovely. The staff we interacted with were extremely friendly. The breakfast we received the next day was wonderful with a verify of choices.

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for the review. We are happy that you found your pet friendly room to your satisfaction. God bless.

"Kind staff"

3
30/10/2018

The hotel was just ok, the bathroom is dated and the shower is terrible. The staff makes up for all of the bad bits, by being super kind. If your looking for a great breakfast, this is not the one your looking for. The biscuits were rock hard, and potatoes and onions were all onions. The upside they do have bagels and toast, cant really go wrong there.

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. Ill be sure to forward your comments to the staff. Hope to see you again soon.

"Stank like mildew, just the beginning"

1
15/10/2018

UPDATE (visited OCT2018): Yes, came back for the sake of saving money; instant regret. Gross washcloth that should never be part of the linens, noisy bed spring that will keep anyone from sleeping or even sitting on the bed, the bath is either a fixer-upper or is mid-remodel. Cleaner/soap slime on shower wall created a very disgusting slip hazard. And thank you for installing an ice machine that constantly beep; annoying AF. Still crappy breakfast. It's a shame that the front desk folks are so terrific. It must be hard to polish this turd. The continental breakfast was awful. There was no 'Do Not Disturb' sign for our room, and the front desk didn't have any, either. Overall it was a bit disappointing, particularly when I've gone to terrific Best Western locations. The pool was drained - understandable for the season - and clearly needed a lot of work. There's not much else to say.

Best W, front desk at Best Western Coachlight, responded to this review
We are sorry that your stay was not to your satisfaction. I will certainly pass your comments along to the owner so that he may look into all of you complaints.

"Excellent hotel."

5
15/10/2018

Just stayed there for the first time this past weekend, it's a very nice place, the room was large, laid out much better than usual hotel rooms, the room and bathroom was very clean, the bathroom was very nice, the shower was great, the staff was friendly and helpful, have stayed several places in Rolla over the years, the Pear Tree is also good, but I really like the BW, somewhere I read it was an older place, certainly didn't seem like it to me, everything was very well maintained and nicely decorated, I would highly recommend this place without reservation.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you have enjoyed your stay and would like to welcome you back again any time you are in the area. God bless !

"Comfort & Conveince"

5
14/10/2018

Just a short stay, but very satisfied. Great staff and a wonderful breakfast ! Easy access from interstate. Great recommendations from staff as to where to have dinner and a 10 percent off coupon to go along with it.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for staying with us. I will pass your review along to the staff. God bless !

"Not Community Friendly"

1
12/10/2018

My daughter's high school softball team was invited to the Rolla High School Invitational softball tournament October 5-6. Due to a lot of rain, the tournament was canceled at 4:30 p.m. October 4th. I immediately called the hotel and was told the reservation could be canceled, but I would still be charged because of their 24 hour cancellation policy. I explained that it was due to weather and that I called as soon as I was notified about the tournament being canceled. Still charged me. Called the Best Western 1-800 Customer Service line and was told that each hotel has their own policies that corporate cannot override. That's too bad!!! Will never stay at this hotel or will never stay at a Best Western. Very poor community relations. Lastly, their were other families from our high school that encountered the same situation. Sad!!!

"Great place to stay!"

5
08/10/2018

Every time I travel from Ohio to New Mexico, I try to stay at the BW Coachlite in Rolla Mo. Over the years the quality of service and the facility itself has been very good. I highly recommend this motel!

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for staying with us. We are happy that your visit was a great one. God bless !

"Quiet night's stay"

5
07/10/2018

This hotel fit the bill very nicely for what we were needing. We stopped in late evening on a Saturday night and left really early the next morning... check in and out was very easy and friendly. Cost was cheap, room was clean, quiet, and I loved having direct access to my vehicle since it was just a quick stop for sleeping. Would definitely stay again.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We enjoyed having you stay with us. We hope to see you again very soon !

"Very quaint motel"

5
03/10/2018

It really looks like a coach house. Well laid out with amenities for kids and pets. Convenient to local eateries and very quiet. Rooms are comfortable and good internet service. Staff is attentive to your needs.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you have enjoyed your stay and would like to have you back with us again soon. God bless.

"Filthy!"

1
23/09/2018

They were spraying for fleas when we arrived and that should have been our first clue. This is the first hotel we have ever stayed at that did not have clean towels! Unbelievable! We are avid Best Western customers and have never experienced anything like this.

Best W, front desk at Best Western Coachlight, responded to this review
I'm sorry that your experience with us was not satisfactory. Regular maintenance is prescribed to the rooms as necessary. This is not a common experience. Your review will be forwarded to the General manager and owner. We apologize for any inconvenience .

"Nice stop on way to Branson"

4
20/09/2018

Comfy cozy hotel right off the highway with friendly people working here. Breakfast has several good choices. Good restaurants in the area. Right off the highway and off Route 66. The rooms are very cozy and clean though the bathroom was a little small. Like the parking area but wish the pool had been available.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for your review at Trip Advisor. We are glad that you have enjoyed your stay. For a rule of thumb, at most outdoor pool areas, open seasons are from to Memorial day to Labor day.

"Finding family"

4
14/09/2018

Nice room. Pleasant check In and check out. Great breakfast. On our way West to meet family we have never meet before. This was the first stop on our trip. We usually camp in tents so this was a nice change.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We hope your meeting with your family went well and we are glad that we were a part of the experience. may God bless !

"Moving to S&T "

4
25/08/2018

I stayed with my son few nights prior to move in day. Great cost benefit! Room is spacious and breakfast is quite ok. Breakfast area is small so on a busy day is challenging. Air-con can be quite noisy though. Easily accessible.

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for your review at Trip Advisor. We hope you had enjoyed your stay and see you on your return trip. God bless.

"Great inexpensive stay"

4
20/08/2018

It was a good place to stay. I am not a fan of motels, but we did not have any problems. The free breakfast was good. i would recommend it for people who need an inexpensive place to stay. The value for the money paid was good.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you enjoyed our breakfast and the stay that you had with us. God bless !

"Good stay with two kids and two dogs "

5
07/08/2018

Room was nice enough and comfortable. Breakfast was surprisingly better than expected. Air conditioner blew cold just like I like it. No complaints. Seems to have had some updates done so that was a nice touch. Didn't use the pool. Travels with two dogs and there was a nice big grassy hill in the front for them so that was nice.

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. Yes we have spent some effort updating the entire facility. We are sorry that you were not able to use the pool during your stay. Its the largest outdoor pool in Rolla. For travelers reading your review, please call ahead for pet rooms. We have those in limited amounts. We hope to see you again on your return trip.

"A good hotel in a good location"

4
05/08/2018

Stayed here on a recent motorcycle trip and was happy with the price and the room. The rooms a comfortable, clean and the internet worked fine. The staff was friendly. A good roadside stop just off the expressway.

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We enjoyed having you stay with us.

"Best hotel stay ever."

5
03/08/2018

I stayed at the Best Western Coachlight Inn in Rolla, MO for two nights in August, 2018. The service I received was the best I have ever had anywhere. I had to change my reservation four times and never got a bit of pushback or change of price or anything. I had a backside first floor room right next to my parking spot, and frankly, I never wanted to leave. The entire hotel was the cleanest and most comfortable I have ever experienced as well. There was a crew (in addition to the room cleaning crew) working long days keeping the outside area spotless, sealing the brickwork edging to the walkways and the pool area, cleaning the pool, painting the stairways, etc. The parking area had been recently re-blacktopped, too, providing a quiet, comfortable, and safe area to park. The entire facility was spotless, bugless, everything worked and looked new, and the free breakfast spread was available (other than things that have to stay cold or hot) round the clock. Always fresh coffee, always fruit juice, always cereal, always fresh fruit. I was visiting an old friend and advised her to recommend this hotel to anyone coming to town. This has been the best place to stay anywhere I have ever been and I have been cross country by car multiple times. When I travel, I try to meet the main people responsible for the hotels I choose. Everyone at this Best Western was available, friendly, and informative at the random times I interrupted their day's work. Thanks to Mike, the Joe's, and the entire crew for all the hard work that goes into making this Best Western, the VERY BEST!!!!

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for the great review At Trip Advisor. I enjoyed the visit I had with you during breakfast. Mike and I hope to see you again soon when you come thru the area again. God bless. may his light shine with you today ! JJ

"Convenient location, friendly service"

5
02/08/2018

BW Coachlight is at the southern end of Rolla, 2 doors up from the Route 66 Totem Trading Post. Very convenient for late arrivals. Lots of food options one street north. Easy to get back on Route 66 and continue our journey the next day. Staff were friendly. We had a ground floor room and parked right outside the door.

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for the great review. We are happy that you had enjoyed some of Rolla's attractions while you were here. Hope to see you soon !

"Driving to Kentucky "

5
01/08/2018

This was a really clean & friendly hotel. Room was spacious. We were driving to Petersburg falter spending several days in Branson. We had made several stops looking at stuff & had hope to make it to St Louis but we're getting tired. We called & they had a room plus it was cheaper than what was advertised on internet. Great sleep

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for the great review at Trip Advisor. We will be glad to have you come stay with us upon your return trip. God bless !

"My stay at best western"

5
15/07/2018

My stay was very pleasant. People were very nice. The rooms had everything I needed. Everything was close. Breakfast was good, attendant was very friendly. I was able to print my airline ticket. One thing I would suggest is a scale for those that have to weight luggage.

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for the great review at Trip Advisor. We will be glad to have you come stay with us upon your return trip. God bless !

"BW Stay"

4
12/07/2018

Hotel was very nice. First time in a Best Western in a very long time. Best Western will definitely be my first choice the next time I need a hotel. Breakfast was good. The attendant at breakfast was excellent.

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for the great review on Trip Advisor. We would love to have you stay with us again. God bless !

"Odondgada Cave"

5
20/06/2018

My friend and I took a weekend trip to the cave's near Rolla.We stayed at the Best Western Coachlight Inn. It was very clean, quiet, modern feel,free hot breakfast,great staff, and conveniently off the expressway. Really didn't care for the roundabout to get there but that's not their fault.

Best W, front desk at Best Western Coachlight, responded to this review
Ya the cave at that State Park is great. There is also one there that is on a back trail that most of the public does not venture to see. I hope that you also had a chance to go to that one also at the park. We would be glad to see you again in the future !

"The Best"

4
20/06/2018

Staying at this Best Western Hotel was a real joy . The hotel was staffed with very friendly people , and would help you any way they could . We always choose staying at Best Western Hotels thru out our travels . R.H. Benson

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for noticing the extra effort the desk staff tries to give the guest the attention they might require. we would be happy to see you again on your return trip to the area. God bless .

"Quick stop"

5
18/06/2018

Very clean rooms furnished with nice towels etc. The room was cool which was nice on a hot day. Fast and easy check in, super breakfast bar. No hot water in morning but only a minor inconvenience. Would stay again.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are sorry that you were short on the water situation before you left. That rarely happens. We hope that we can be of service to you upon your return stay. Thank you for choosing us.

"The Best Stay in Rolla"

5
18/06/2018

The best staff, the best breakfast, the best Stay! Great for pet owners, comfy beds, clean spacious rooms. Great discounts at local restaurants Best Western Rolla thinks of it all, when traveling thru to your destination.

Best W, front desk at Best Western Coachlight, responded to this review
Yes thank you. All guests that check in first before eating can receive discounts at a couple of area restaurants. We are happy that you have enjoyed your stay with us. God bless.

"Good place"

5
16/06/2018

Very pleasant stay good service and clean rooms, we had the morning breakfast and was very happy with the quality and selection. The general feeling was peaceful and restful, a great place to stay. I will stay there when I can

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor . We are happy that you have enjoyed your stay with us. We have a great place for you to visit, with all of Missouri's attractions the next time you pass through as well, and we want to be of service to you during your stay. God bless.

"Pet Friendly??"

1
09/06/2018

We made reservations through the 800 # and ask for a pet room. No problem, they said it's pet friendly hotel just pay the pet fee. Get to hotel they have charged our card and say oh you got pets you can't stay, we only have 3 pet room (wow so pet friendly). Hmm, Had to call the owner to get a refund.

"Great spot to stop with the family and dog on the Route 66 trip"

5
05/06/2018

Great spot to stop with the family and dog on the Route 66 trip. We started in Chicago and headed west. This was a nice spot to stay at that was dog friendly. Had pizza at one of the local restaurants they recommended, and checked out some of the local attractions they recomended while we were in the area. Will stay again next time through.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you have enjoyed your stay. Hope to see you on your return trip !

"Okay for a Quick Stay"

3
22/05/2018

The room was clean. Bed was comfortable. It is close to the highway and conveniently located. Staff was friendly. My only complaints were that the A/C unit in our room seemed to just circulate room-temp air. It didn't actually cool the room at all. And, the tub didn't drain well. By the time two people took quick showers there was standing water up to your ankles. We informed the front desk and they apologized and said they'd look into it. Overall the room is kind of outdated and old feeling, but it's just fine for a night or two. Breakfast was good too!

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for rating us on Trip Advisor. We are sorry that your stay was less than we have expected to give our guests. Please accept our sincerest apology.

"Ants in room on table"

4
20/05/2018

Great hotel except for ants on TV table in the morning. Parking in front of door is always a plus. The room was really large and TV , shower and air conditioner all work great. Breakfast was very good.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for staying with us. We are sorry that you had an experience lesss than what we stive for. We will look into the situation with the tv table.

"Graduation for son at MS&T"

5
14/05/2018

We where greeted very friendly when we came in looking for 2 nights stay. When everything else was booked to the max. This was the first time staying here I would definitely stay here again! The rooms where very nice and clean, staff was so nice and freindly. They had the coolest pancake maker ever. The kids love watching the pancakes come out and they where delicious too. I can tell you this too I loved the option to get coffee anytime from the kitchen. They also had fresh fruit on hand if you wanted a snack.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. We are very happy that you had enjoyed your stay. And, Congrads to your son on a well earned degree.

"Good location for easy on and off interstate."

4
04/05/2018

Motel was pet friendly. The beds where very comfortable. Bathroom a little small, but clean. Very close Rt 66 and UM. Easy access to your vehicle with exterior corridors. Good price for traveling with a pet.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for rating us on Trip Advisor. We are happy that you had enjoyed your stay with us. Hope to see you again on your return trip to the area.

"Nice place to stay"

5
30/04/2018

The staff was very friendly. The check in was very quick. Rooms were clean and comfortable. Televisions were large (I loved the remotes that are cleaned and put in a bag). Many channels to choice from. Check out was fast and easy. I would definitely stay there again.

Best W, Front desk at Best Western Coachlight, responded to this review
Thank you for rating us on Trip Advisor. Next time your in town we would love to have you as our guests again.

"Not Pet-Friendly"

1
16/04/2018

I stayed at this property in April 2, 2018. Made my reservation online. It markets itself as Pet-Friendly, says they ‘welcome pets, please call the hotel for more information. The worst falsehood was on the website the list Queen 2 bed as $89 with all the amenities and the choice below it is the same but ‘pet friendly' room with amenities also listed for $89 . I called the hotel about my reservation with the dog and he never told me there was a surcharge for the dog. I am not opposed to pay9ng for my dog to stay with me, but definitely feel this was misleading. The hotel manager, Mike, told me too bad and refused to correct the misleading info on the website or to refund my $20 surcharge. I was a member of the Best Western loyalty program but have quit as I will not stay at one again.

Best W, Front desk at Best Western Coachlight, responded to this review
Yes, there is a pet fee concerning pets, and not all rooms at pet friendly hotels are allowed to house pets due to many allergies of persons to pets, and the extra clean up that may be associated with pet mishaps. We are sorry that you felt the website was misleading about the housing of your pet.

"Great hotel just outside of Springfield"

5
03/04/2018

I didn't want to get a room right in Springfield, MO. I was heading to Chicago from Texas and it is too far for a one day drive. I was pleasantly surprised that this hotel was located close to many restaurants. The rooms were nice and the staff friendly!

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for staying with us and giving us the review on Trip Advisor. We hope to have you stay here as our guest again very soon. God bless !

"CLEAN, Basic Accomodations, Friendly, Good Breakfast "

4
31/03/2018

Rollo was our limit after 24 hours from CA with only gas stops. We just stumbled in, gave our Best Western and AARP IDs and went to bed. We did notice that the room was very clean but on the small side, and the decor dated, but only the clean part mattered. In the morning the breakfast was good, per the usual Best Western. All in all, a good place to stop if for any reason you need a bed in or near Rollo.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you had enjoyed the breakfast. When your thru the area again during supper time, try the Tater Patch, a great restaurant that honors Best Western hotel guests with a discount.

"Great Hotel for Travelers Passing Through"

5
18/03/2018

The rooms are clean. The rooms are modern, up to date. TV, Internet all worked perfectly. Nice, friendly service. Nice refrigerator and microwave. Waffle House within walking distance with 24 hour service. I will stay again.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at trip advisor. We are glad that your visit was what you had expected.

"Worst Customer Service"

1
18/03/2018

My husband and I booked a room here for St. Patrick's Weekend because it was the only one with rooms available. We got a confirmation at booking, and two reminders, one being the day of. We got off work, drove two hours, got here to check in, and they said our room had been given to someone else because they tried to contact us by phone on file to see if we were coming, and we didn't answer. They recited the correct phone number, (which had no missed calls) We leave, go book at a terrible motel, pay there, and then Best Western calls to let us know there was a mix up and our room was actually ready. They charged us once for "not showing up" and a second time for them rebooking our room which we didn't authorize. They were terribly rude, and unprofessional.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for contacting us. We are sorry for the mix up that had occurred and found the mistaken identity within minutes and had been informed that you had decided to stay at another establishment. I hope you would give us another chance. Again we are terribly embarrassed that it had occurred. Please accept our sincere apology .

"Ed P"

5
13/03/2018

Excellent place. Clean,quiet and nice breakfast. Easy access. Front desk very helpful. Hard to say anything ore about it, to get them minimum chararcters to get this review accepts. Great place and will stay here again.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the great review at Trip Advisor. We are happy to have been of service to you. God bless !

"Very nice place to stay at"

5
11/03/2018

For the price we paid we were very satisfied with our choice in this motel it was a very clean comfortable room - the place looks new and their staff member Joe is friendly and helpful. we'll be back.

Best W, JOE at Best Western Coachlight, responded to this review
I am so glad that I and the rest of our staff were able to make your stay pleasant. I hope to see you on your return visit ! God bless .

"Pleasant family friendly"

5
26/02/2018

Cosy, clean, friendly, high quality, quiet. Stayed one night for event at Rolla S&T. Parent and child. Would definitely stay again if visiting the college. We could have fit two parents and two children.

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. I'm glad everything went well at S & T college. We will be glad to see you again on your return trip !

"Our second stay"

5
23/02/2018

This was our second stay at the Best western in Rolla. The people were very helpful with all the information we need to get around town to shop and eat. Getting to the Best Western is very easy just off I-40. Great place to stay .

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. Yes we are just off of interstate I-44 exit 184. Rolla has many great eateries in town, one of which we are proud to extend discounts, Tater Patch. To all those reading your review, check into the hotel first before you eat ! God bless.

"10 stars"

5
23/02/2018

Superb facility! You will not find any better. I give this Best Western infinite stars. It is beyond your wildest expectations. Perfect in every way.All positive and nothing negative. The facility was flawless from the room to the lobby, breakfast and dining area. We even used the laundry facility and it was great. Stay here when in Rolla. You won't be disappointed! I personally guarantee it!

Best W, front desk at Best Western Coachlight, responded to this review
Thank you so much for the great review. Many people will be reading it and booking their rooms by customer opinions. We are glad that you have enjoyed your stay ! God bless.

"The Double Queen Suite makes this location worth-while!!!"

4
07/01/2018

My family and I spent 2 nights at this location. Each time we stayed in the Double Queen Suite and we love it! It is HUGE! They say it is two rooms in size. We found the staff to be very friendly, professional, and accommodating. Front Desk Clerks Cole, Joe, and Marlon went out of their way to make our stays pleasant. The Breakfast bar at this location, attended by Marlon in early am was very nice. That said, this location had some issues for us: 1)The towels were dingy on our 2nd visit; some just didn't look clean 2) The bed sheets were scratchy and my daughters seemed to be allergic to the detergent used on them. 3) There were only 3 restaurants close by. The Buffet was not good at the local Steak House. Overall, my family and I will lodge at this BW whenever we have to return to the Rolla, MO area.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. Rolla does have many eating establishments. The three mentioned are adjacent to us where discounts are offered to our guests. Rolla probably has almost every fast food, being a college town, and 4 pizza delivery place along with oriental style. Applebees, Coltons Steak House, two Sushi bars, 1 specialty Italian, and Panara Bread co. Rolla also includes Super Walmart, Walgreens, CVS, and Big Lots. We will forward your comments to the housekeeping department to address your additional concerns. We welcome any questions you may have on your next visit, and we hope to see you soon.

"rating of hotel 3 stars"

5
05/01/2018

Dated on the outside. Desk lamp was broken, but otherwise, kept updated on the inside. No elevator to 2nd floor. You have to go back outside to the lobby where you check in to get ice. It was very clean and very comfortable bed and bedding.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for staying with us and reviewing us on Trip Advisor. We would hope to have you stay with us again soon. God bless !

"Nice place to stay"

5
30/12/2017

The accommodations were very nice, I also had my puppy with me. The dog room was very clean and had no problems with the room. Breakfast was good and was promptly open early for use by the customers. It is easy on and off of the highway 44 lots of places to eat nearby. They have made many improvements to this location.

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that the pet room that you booked was pleasing to you. Many people travel with their pets and we are happy to accommodate the needs of the customer. And for those reading your review, may I remind them here at Trip Advisor, that they should call ahead to the hotel to make sure that specialty pet rooms are available on the date of their arrival, since we are limited into which rooms our customers may house their pets. We hope to see you again soon on your next visit !

"Great value"

5
29/12/2017

Room looked to be updated within last several years. room was tidy, had a microwave/fridge. Breakfast had a good variety for a hot breakfast. Kids enjoyed it. Great value for a quick overnight stop while passing through

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you for noticing the new look. Management worked very hard on the renovations. All the rooms as you have mentioned come with microwave and fridge, and the breakfast is pretty good too ! We will be happy to see you soon !

"Best Western Coachlight Rolla, MO"

5
28/12/2017

Very welcoming and accommodating staff. Easy interstate access. Uncongested area. In keeping with Best Western standards, room was clean and comfortable as well as quiet. Breakfast bar was delicious. Directions supplied on web site were accurate thus making it easy to locate.

Best W, Fron Desk at Best Western Coachlight, responded to this review
Thank you for your review at Trip Advisor. We are glad you were happy with our facilities. We will be most happy to serve you again on your return trip.

"Excellent Hotel"

4
23/12/2017

I would recommend this hotel to anyone that wants a great experience and friendly staff. They usually go out of their way to make your stay the best it can be. We stay here every time we go back home to Wisconsin as our 1/2 point both there and back home to Texas. It is easy to get to and never really had a bad experience. Would give them 5 stars...

Best W, Front Desk at Best Western Coachlight, responded to this review
Thank you so much for your kind words. We will as well be glad to see you when you return on your next trip. God bless !

"Would have been a 5 , except for 1 bad apple ??"

4
22/12/2017

My wife and I have stayed here at Christmas time for a few years now, to break up the drive from the Chicago area to Piercetown Arkansas to see my parents. This year, we went down on Nov. 2nd last minute due to my moms death. BW had a promo any property nationwide for 10,000 points per nite. I booked it over the phone and was set, or so I thought. When I arrived and went to check in, I was greeted by a young lady named Bethany (a manager). She told me that she could not give me a room for 10,000 points, it was a much larger amount to stay there. I explained that I booked it through the reservations line, and it says online that it is 10,000 points! She had a very disgusted look on her face, and after playing with the computer, said she could not find a way to enter the points into the system and I would have to pay the regular price. She did with a seriously bad attitude. I informed her that I had just driven 400 miles, my mom passed away earlier that same day, and was already exhausted from the days events. I informed her that was unacceptable. I offered to call online reservations so they could guide her through the process of using the points. She replied in a very snotty tone that she didn't need the help, she knows what she is doing. She then proceeded to say she still couldn't guarantee there wouldn't be a charge for the room. I took the key and my wife and I went to the room, and proceeded to call online reservations. The person I reached called the hotel and talked Bethany through the process and got the room for the 10000 points. He even said she had an attitude when he talked to her! When we checked out in the morning, Bethany was there . I wanted to check to make sure that there was not a room charge, and without apologizing or even looking at me, she replied in a very condescending voice that if we didn't have a pet, steal anything, or damage anything, NO! Luckily we have stayed here before and knew this was not the norm, otherwise, wife and I would never have stayed here again!!!! I sure hope the owner reads this. I have not exaggerated about the details at all! A great property with 1 BAD apple. Update: we are here for the holidays, and we haven't seen Bethany. We told our story to an employee , and they said, oh, that must be Bethany. She has numerous complaints!!!!! We really enjoyed our stay (for 10000 points and a very smooth check in!). I am amazed that Bethany is still employed here, much less in Management!!!!!!

Best W, front desk at Best Western Coachlight, responded to this review
Thank you for review at Trip Advisor. I'm deeply sorry for a any problems that may have happened during your stay. There had been a new promotion out, and in that our system had not been updated to match the point value. I'm again deeply sorry that this had caused you any troubles. We are glad that you value our hotel despite an encounter you had described. I hope your next stay is a fruitful one, and we will do our best to meet your expectations much better in the future.

"Great Stay"

5
21/12/2017

I came in quit late, and the front desk clerk was very accommodating. I got to my room very quickly. The room was clean, the bed comfortable, and the water pressure in the shower has very food pressure. All around great place to stay.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! Marry X-Mas and Happy Holiday. God bless We hope to see you again during your future travels, Best Western Coachlight

"Great Staff"

4
20/12/2017

The staff was friendly from check in to check out. One night stay on the way to Branson. Helped fix remote 10 minutes after call. Breakfast was great and had many options. Room was spacious and had great furniture.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! Marry X-Mas and Happy Holiday. God bless We hope to see you again during your future travels, Best Western Coachlight

"Comfortable, convenient, & reasonably priced"

4
17/12/2017

Hotel staff are polite and professional. Rooms are clean, comfortable, and reasonably priced. The hotel is surrounded by convenient and yummy restaurants, and is conveniently located near I-44. However, our rooms were very quiet. I'd definitely stay here again.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight.

"Best Western Rolla MO"

5
08/12/2017

Convenient access from Thruway. Front desk service was friendly and efficient. The room was large. Furnishing were adequate. Very comfortable bed. No road noise. Breakfast was excellent. Would stay here again.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Good value for pet owners"

4
27/11/2017

Nice, clean, affordable rooms for pet-lovers on the road. This is regular stop on road trips between Texas and Michigan. Really like the pet-friendly rooms that don't smell or look like they've ever had pets in them.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Travel for Thanksgiving"

3
20/11/2017

Old but clean. Need to update furniture. Mattress was comfortable. Not much noise in hotel. Slept well. Breakfast was ok. Front desk personal were helpful. Only complaint I have is they need to upgrade Wi-Fi. It would only work some of the time.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight.

"Costomer Service"

2
13/11/2017

The desk clerk all she cared about was her boy friend or husband. It was like hurry up and get out. The bed needed repairs. Clerk gave the wrong access number to the wifi. It was like one thing after another.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight.

"Mikes review"

5
11/11/2017

Great experience in a newly remodeled and updated facility. Superb staff. Excellent breakfast. An older facility that now looks and feels new. I highly recommend this hotel. Quality for an affordable price.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Nice one night stay!"

3
04/11/2017

We stayed one night on our way to St. Louis, The room rate was reasonable using our AAA discount. Our room was large with a king bed, chair and ottoman, frig, and microwave. it was clean and comfortable. The bathroom did leave something to be desired. The drain cover on the tub was off, but looked like they had tried to glue it in place, The tub also had a patch, Everything was in working order with plenty of hot water. It was quiet and had plenty of parking. The location is easy to find off the interstate. Breakfast was what you would expect and was kept well stocked. Staff was friendly.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight.

"Very nice hotel with a great Continental Breakfast"

5
03/11/2017

We stayed here for MST Parent's weekend. The hotel was full, but it was easy to get the breakfast. Nice offerings considering it's included. The room was nice and the staff was very helpful. When we got there the heat wouldn't turn on so they came up and fixed it right away. Good thing too because it was a very cold weekend. We will definitely stay there again.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Homecoming Weekend"

4
02/11/2017

Room was clean and functional. Breakfast was just OK. Stairs to second level were steep and narrow, this place could use an elevator. Staff was friendly and efficient. Overall we enjoyed our stay. Would go back but might ask for a first floor room.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Poorly Run"

1
27/10/2017

We stayed in this motel several years ago and it was fine. So when we were going to Rolla again it seemed logical to stay in the same place. I would not recommend it to my worst enemy, Two out of 4 mornings we had no hot water. Another morning no housekeeping came in because they went home at 10:30 AM. And when we went to check out, the manager was not available but had authorized the desk clerk to give us a 10% discount which we thought was an insult. The manager was also supposed to call us to discuss the problem and we have never heard from him. That was 4 days ago. Go anywhere in Rolla but the Best Western Coachlight!

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight

"Nice hotel"

5
25/10/2017

Restaurants nearby the hotel so plenty of choices. Rooms were clean and ok but not extravant. Quiet and close to main roads for easy access. Parking sufficient. No bugs. Was pleased enough to come back a second night.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Great safe place to stay"

5
18/10/2017

We stay here every year for at least the last five years on our way back from Canada to see family. with the new updates that they started two years ago. We stay in the suite and did a fantastic job. The breakfast is the best every year. Plenty of places to eat nearby or delivery.

"Best Western Rolla"

5
16/10/2017

Best of the budget friendly hotels in town. Clean rooms, wonderful outdoor pool, friendly and helpful staff. Also dog friendly for the times we bring our pup along. This has become our Go-To hotel in Rolla for visits at S&T. Good value for the price.

"On the road again."

5
12/10/2017

On my trips to New Mexico, I usually stop the first night West of St. Louis in Rolla, MO at the Coachlight Inn. Over the years this place has been a welcome stop for the night. Reasonable rates, clean rooms and a great breakfast to send you off on your travels.

"Clean, Comfortable, Convenient"

4
11/10/2017

Stayed here one night on trip from Chicago to San Diego. Room was clean and nicely furnished. A restaurant is located next to the property. This was convenient because we stopped late in the evening and were tired. Didn't want to spend time driving around looking for a place to eat. Restaurant was just a few steps away.

"Great Hotel in Rolla, Missouri"

5
06/10/2017

This Best Western has been remodeled. It is very nice and clean. Breakfast is great too. If you are in Rolla, Missouri, I would highly recommend this hotel to stay at. Great manager and staff. Good bed.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your kind words, thank you. We are so glad you enjoyed your recent stay with us! We hope to see you again during your future travels, Best Western Coachlight

"Decent!"

4
30/09/2017

The young man who checked us in was friendly and helpful. The room was fine for one night; however, I would not stay there longer than that. The room was supposed to be a non-smoking, but someone had smoked in there recently.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight.

"GOOD CHOICE"

5
29/09/2017

We were traveling back to IN from NMx and needed a place for the night. Very good choice. Room was clean and inviting. We were able to grab breakfast before continuing on our trip. The cost was actually lower than other stays.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you had enjoyed your stay with us. What a great review! It will help many people in the future, when deciding where to stay on their travels. We look forward to seeing you again in your future travels! Best Western Coachlight.

"Pretty nice"

4
20/09/2017

I didn't actually stay here but my picky cousin did and I went inside. I thought it was pretty nice. They had refrigerator and a microwave. Plus it's close to several restaurants. I would definitely stay here.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you had enjoyed your stay with us. What a great review! It will help many people in the future, when deciding where to stay on their travels. We look forward to seeing you again in your future travels! Best Western Coachlight.

"Excellent stay"

5
20/09/2017

We traveled through MO. and only stayed one night, but this hotel exceeded our expectation. The room was clean, well stocked, and extremely comfortable. The breakfast was ore than adequate. We will be stopping here again on our return trip.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you had enjoyed your stay with us. What a great review! It will help many people in the future, when deciding where to stay on their travels. We look forward to seeing you again in your future travels! Best Western Coachlight.

"Great place to stay"

5
17/09/2017

Highly recommend this facility. Rooms were clean, comfortable, easy access. Eating establishments close by. Staff was extremely nice and welcoming. Would definitely stay here again. Worth the money. A plus motel.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you had enjoyed your stay with us. What a great review! It will help many people in the future, when deciding where to stay on their travels. We look forward to seeing you again in your future travels! Best Western Coachlight.

"Walk to dinner and breakfast"

3
14/09/2017

Rolla has bee a stopover on the drive home for many years but this was the first time we stayed at the Best Western Coach House. It is pretty average BW. Clean, quiet and good access to the Interstate. There is a restaurant up the hill through the trees or you can walk all the way around. It is called the Tater Patch. Just down the hill is a Waffle House. Breakfast is served at the BW but we were jonesing for WH.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight.

"Overnight Stay In Rolla"

5
12/09/2017

The hotel was in a great location and was close to places we like to visit when we're in Rolla It's very pretty were this hotel is located. The staff is very friendly. We definitely plan on staying there again.

Best W, Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to post on TripAdvisor about your stay. We are happy to hear you had a pleasant experience with us. I will be sure to pass along the kind words. Hope you'll stay with us again in the future, and God bless you Best Western Coachlight

"Awesome!"

5
03/09/2017

The hotel is very clean! Appears to have recently been upgraded because there is wood laminate flooring in the entry area of the room, then new carpet and the bath has wood laminate flooring. King bed was clean, comfortable and had lots of pillows and a blanket that looked new. Plenty of water pressure and hot water. Shower had the deeper bath tub with anti slip finish and great shower head, fluffy towels and wash cloths. Basic amenities but we carry our own body wash, etc. Flat screen TV worked great, mini fridge kept drinks cold, in room coffee maker appeared to be new. WIFI was strong. Our room had a hair dryer but we didn't use it. Heating-air conditioning unit worked flawlessly and kept us cool on a hot night. We were on the ground level, parking outside our door and it was quiet. The hotel sits off the road far enough to help reduce noise. They offered a complimentary breakfast but we chose to sleep in. Coffee is available all the time. We enjoyed our stay and will definitely stay here again if in the area. We also booked direct with the hotel and saved $10.00!

"Nicely remodeled!"

5
31/08/2017

We stayed 1 night, our first at any Best Western, and were pleased. Everything is freshly remodeled with modern decor, bathrooms nice, beds are firm, tv better than some, refrigerator a large college size, very clean and cool, microwave, closet, desk with a darn nice chair, a couple of outlets, and an upholstered chair by the bed. No elevator. Breakfast includes eggs, link sausage, oatmeal w several toppings, yogurt, a pancake machine, pastries etc. Note: milk for coffee, jellies, etc are in an under cabinet fridge I failed to notice. Very nice place for the price and staff at check in and check out were nice.

"Good place to stay in Rolla"

4
26/08/2017

This is a good, well-managed hotel, typical of Best Western, for a reasonable price. Best Western generally gives you good value for a lower price than ritzier but more expensive chains, which is why we like it.

"Great stay with Family!!!"

5
23/08/2017

We had a great stay, room was very spacious and clean. My girls had enough room to run and play without complaining. Staff was awesome with acomadations I needed for the stay for when we arrived. Had a blast!!!

Best W, front desk manager at Best Western Coachlight, responded to this review
I'm so glad the staff was to your expectations. It will be a boost to their confidence reading your review. Thank you for noticing them.

"Very clean"

5
23/08/2017

Stay here 1-2 times a year. Front desk is always very pleasant. Rooms have always been clean, never had a complaint. Breakfast is always good and there is a buffet restaurant in the same parking area for lunch or dinner with which makes it nice not having to get out and drive to get something to eat right after checking in.

Best W, froont desk manager at Best Western Coachlight, responded to this review
Thank you for staying with us at Best Western Coach Light. It's great when you can eat right next to the hotel at the Sirloin Stockade. A 10 % discount for being a guest when staying here makes it all the better ! Thank you for choosing us again.

"Nice Refurb"

4
23/08/2017

We have stayed here once before and it was a bit worn. They were starting to do a refurb so decided to stay again. The refurb has been done well so the facility seems much newer. The staff is nice as you would expect at a Best Western. One thing that make it so desirable to stay here is that is close to the interstate. Easy on and easy off. You can see the highway but you do not hear it. Very quiet.

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you for the review at Trip Advisor, and thank you for noticing the hard work management has put into refurbishing the hotel. I am pleased that of your stays here have been enjoyable.

"Stay BW!"

5
20/08/2017

Nice stay. Was access interstate and many restaurants. Staff was quick and friendly. Liked walking to pizza place and sitting by pool on the hot day. Clean,easy, enjoyed stay! Well stay again.Thanks BW Joplin

"Very Good, except..."

4
15/08/2017

Non-smokers in a non-smoking room, we nearly always smell some traces of cigarettes in a hotel room, and have to be careful not to stir up my wife's asthma. The room we stayed in, however, was not too bad, even though some cigarette smoke odor was present. The surprise was the number of butts all over the sidewalks and in the near parking lot...scattered everywhere (noticed them around our car when we arrived at night and even more in the morning). And, my grandson and I had to walk off the sidewalk to veer around three different groups of smokers to get to the breakfast area...and I am quite certain one of these groups was staff near the front entrance side door. I didn't see staff throwing butts on the ground, but would hope efforts are made to sweep early and often to clean up the walkways. Otherwise, our stay was pleasant.

"Very comfortable"

5
15/08/2017

We appreciated that this motel was very convenient and comfortable with our dog as a traveling companion. Located next to several restaurants, it is also easy to find tasty food. Breakfast in the motel was very nice. Also right off the highway, so easy on and off while traveling.

"Martha Hutto"

5
10/08/2017

The staff was friendly & informative. Room was extra clean. The breakfast host was very attentive to everyone's needs. She was helpful & nice to the guests with children. I was very impressed with the overall exceptional quality of all the amenities. Breakfast was the best. Will change from Choice Hotels to Best Western when & where they are available.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for leaving such a radiant review on TripAdvisor over your stay with us. I will be sure to pass along the kind words to our general manager and our staff, as they are happy to hear of pleasant experiences. Hope to see in you again in your future travels! Best Western Coachlight

"Overpriced for what you get."

2
04/08/2017

For the price, I thought the room would be more pleasing. It was musty and there was mold on the shower curtain and ceiling over the shower. Air didn't work in the first room. Had to relocate to another room.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I apologize we didn't meet your expectations during your stay. And we will address these issues and ensure any future stays will be more pleasant and positive. We hope you'll give us another chance if your future travels. Best Western Coachlight

"Perfect Stay"

5
27/07/2017

I been staying in this hotel for few months now. I really love the staff in hotel.. Room is always clean and fresh looking. Breakfast always wonderful, Super wifi, Large swimming pool. Hope i will stay with this hotel when i coming to this area.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor of your stay with us. We appreciate your kind and thoughtful comments. With many choices in Rolla, MO, we are very glad you chose us and continue to stay with us. We look forward to seeing you again. Best Western Coachlight

"Very relaxing - fantastic Pool "

5
26/07/2017

We did route 66 with motorbikes and one of our stop was Rolla where we stayed in the Best Western Coachlight. Retrospectively we must say that this hotel was very good, very nice and friendly staff, a fantastic and refreshing pool (clearly the best pool of all our 14 hotels from east- to westcoast!), clean rooms. We would definitely stay again in this hotel. Absolutely recommended.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you had enjoyed your stay with us. What a great review! It will help many people in the future, when deciding where to stay on their travels. We look forward to seeing you again in your future travels! Best Western Coachlight

"Nice Stay"

4
23/07/2017

This was a great hotel, very clean and staff was very nice. My only complaint was the breakfast area only has a few tables. During a busy weekend there is no where to eat. It was so crowded that we finally just took our plates to a waiting area. There were people standing and eating. I felt so sorry for a lady in a motorized wheelchair trying to get in there to eat breakfast.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for reviewing us on TripAdvisor and thank you for your kind words. We apologize for the inconvenience you experienced. Sometimes everyone comes down all at once for breakfast. Hope you stay with us again in your future travels, Best Western Coachlight

"July Trip"

5
22/07/2017

Location is great just right off interstate. Staff was very friendly and helpful especially james doing wonderful service. Room is large and very clean. Hot breakfast wasnt bad but advise to add bacon. will be back again in this area.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review of your stay on TripAdvisor. I'll pass along the compliments, especially to James. I'm sure he'll appreciate knowing his efforts don't go unnoticed. We appreciate your feedback. We hope to see you again in your future travels. Best Western Coachlight

"one night stop"

5
10/07/2017

front desk very helpful, very nice pool good coffee ,you can walk to the tater patch for supper,very good.breakfast was very good. rooms are very clean.Waffle house open 24 hours, mule trading post was not that far a way on old hwy 66

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you so much for the terrific review ! I'm so happy we could be of good service to you. I will let the rest of the staff know they were appreciated. It always helps brighten their day to know someone cared about the work they do. God bless and have a good day.

"Excellent time here"

5
09/07/2017

We went to best western after driving so long and needing rest. We walked in and they did have a room for us even though it was last minute. The young lady behind the desk made sure we were comfotable and had everything that was necessary. The hotel was very clean. Theroom was well stocked and very very clean. The bed was wonderful and so comfy. Finally after driving 500 miles we got a very good and very restful sleep. We will be stopping there on the way back to arizona.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I'll be sure to pass it along to the staff, to keep up the good work. We do have a very good team here. Thank you for your pleasant feedback! We hope you stay with us in your future travels, Best Western Coachlight

"Best Western Coachlight"

5
08/07/2017

Bethany at the front desk was very friendly and went out of her way to not only have our room cleaned early for us but also called us when it was ready. We had arrived over 3 hours before check in. They have an outdoor pool which was clean and awesome! There was a Sirloin Stockade restaurant walking distance which has an amazing buffet reasonably priced. ROOMS CLEAN.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I'll be sure to pass it along to the staff, to keep up the good work. We do have a very good team here. Thank you for your pleasant feedback! We hope you stay with us in your future travels, Best Western Coachlight

"Very family friendly"

5
08/07/2017

WE arrived at 2;30 AM, after driving 9 hours with our 4 month old baby. The front desk knew we were coming in late, because we called ahead of time . Tey we prepared for us, got us checked in and into our room. very polite and helpful.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave a review on TripAdvisor. I'll be sure to pass it along to the staff, to keep up the good work. We do have a very good team here. Thank you for your pleasant feedback! We hope you stay with us in your future travels, Best Western Coachlight

"Rolla rain"

4
02/07/2017

Nice hotel and conveniently located to the interstate. It rained overnight and it was obvious one of the outside drains was not working and as a result the sidewalk was flooded. Unfortunately, I did not Notice it until my feet were 2" underwater. Hopefully, this will get fixed

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to visit TripAdvisor and leaving a review. I apologize for this happening to you during your stay with us. With exterior entrances to the rooms in mind, I will ask maintenance to check and see if there's anything we can do. Hope you stay with us again in your future travels, Best Western Coachlight

"Smelly"

3
02/07/2017

Our room smelled of urine probably made worse by the fact it was raining. The way to the office was not covered so we got wet checking out. I understand that this hotel accepts pets so the smell of urine may have been animal (or human) I could mot be sure. Older motel, could use an update. The bed was comfortable.

"Trip"

5
28/06/2017

Stayed here overnight on vacation. Hotel is easy to get to . This is a very nice facility with friendly staff. the room are clean and comfortable and everything was in working order. There are two places to eat right out the door

"Rout 66 Trip"

5
28/06/2017

Much better then described in Route 66 travel guide book. Would stay again if the opport unity arrises. Tommy's Tater Patch right around the corner wad great.!! Did get bad directions for 66 when leaving that morning.

"Very Good Hotel"

5
24/06/2017

This was a very good hotel. The staff was friendly, very energetic, and professional. The rooms were not fancy or of the latest decor but were very clean. It was right off the highway and easy to get to. There were several restaurants with in sight of the hotel. The breakfast was free, but not the best of quality. I would still highly recommend this hotel.

"Fair Value"

5
23/06/2017

Reasonably priced for a clean, comfortable stay. One of highest quality breakfast that we've had a a moderately priced establishment. Quiet but bed was somewhat too soft for us. Pleasant personnel . Very convenient express check-out.

"Nice Hotel great value"

4
22/06/2017

Kudos To the staff at the Best western, Rolla, Misssouri. For the price I paid for the room I was extremely satified. After a long drive it was nice Hotel to stop off ad get a restful night sleep. I would stop off and stay if returned that wa,,

"Average hotel experience in Rolla"

3
16/06/2017

This hotel has excellent customer service, other than that it's a standard hotel room with pretty thin walls and a less than desirable free breakfast. For the price, it's a good deal but otherwise just a standard Best Western Hotel.

Best W, Front Office Manager at Best Western Coachlight, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. I'm glad you liked our customer service, we really do have a great team; and I'll be sure to pass that along as well. I apologize that your stay was not up to your expectations. We do offer a complimentary hot breakfast, which includes biscuits, biscuits and gravy, pancakes, sausage, eggs, build your own Oatmeal, to name a few items. I hope you give us another chance in the future. Best Western Coachlight.

"Wonderful Stay"

5
10/06/2017

I dropped my child off at Missouri S&T for a summer camp. I had a chance to stay here twice in a week. The beds was comfortable and the water pressure is excellent.You have 2 restaurant within walking distance and a ton of other restaurants with in minutes.

Best W, front desk manager at Best Western Coachlight, responded to this review
We are glad that you have had the opportunity to create a lasting memory with your child at summer camp. Its always great to hear those things shared with family members. Thank you for making us a part of it as well. God bless !

"Overnight stay "

5
09/06/2017

We were traveling from PA to Arizona and stayed here overnight. The staff was helpful and friendly, we had a good breakfast, and the beds were very comfortable. I would stay here again and I recommend this hotel.

Best W, Front desk manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. I am glad the staff was to your liking as well the other things the Coach Light offers. May God Bless !

"Motorcycle Friendly and Close to Fun Dining Too!"

4
06/06/2017

Raining when I checked in so I was given a close room and allowed to park under the entrance awning. Also, 10% off at local eating establishments, but I highly recommend Rob & Kricket's Tater Patch! Great location just a walk up the hill on the trail through the woods. Full bar, full menu, friendly service, and best of all live music most nights especially on the weekend and during the school year as this is a small college community.

Best W, Front desk manager at Best Western Coachlight, responded to this review
Great review ! I see you have discovered the Tater Patch. We also give discounts not only there, but at the Sirloin Stockade and Waffle House. I'm glad you were able to take advantage of some great food at the Patch ! See you again soon.

"SUPER AMAZING!"

5
04/06/2017

Thank you to everyone, especially Brent. He was an AWESOME front desk agent and I truly appreciate all the effort he put in for me and my family. He had a great attitude and went above and beyond for everyone that he interacted with. Next time we come through Rolla, MO this is definitely where we will stay!

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you for choosing the coach Light Inn and letting others know about us on Trip Advisor. I will be sure to let Brent know his efforts were noticed. We will certainly be glad to have you stay with us again when you come through the area next time. God bless.

"Great night at Best Western!"

5
02/06/2017

When we arrived at the best Western we were treated courteously with respect and all of her needs were met quickly and nearly perfectly. The room was clean, the temperature was very comfortable, and I appreciate an amazing water heater for good showers :-) In the morning we went to breakfast early and it was delicious with a good variety of foods from which to choose. Overall it was a very pleasant experience which we repeated for three more nights at different best westerns on the route of our trip. We will be taking a vacation next year and plan on using best western then as well!

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you for taking your time at Trip Advisor to let others know of your experience. We are happy that our staff could be of good service to you while you visited the Rolla area. We will certainly pass along your comments to the desk crew and the housekeeping staff. Its always nice to hear that their efforts are appreciated.

"Review"

2
26/05/2017

Charged for pet even though and not informed of charge until we checked in. We made reservation and informed agent we were travel with dog and no mention of fee was made at that time. Will stay at la quinta or Hampton inn for any future trips.

Best W, front desk manager at Best Western Coachlight, responded to this review
We are sorry that your booking agent did not inform you of pet fees. Most hotels do charge for your pet, and sometimes by its size. Readers of this review should also note that a pet friendly hotel does limit which rooms a pet may enter due to many guests having allergies to some animals like dogs. So please call ahead to make sure the room you have booked is in fact a room that your pet may stay, and that your agent has booked the correct room for you. We hope in the future your stays at Best Western are worry free.

"Very clean,and friendly!!"

5
14/05/2017

We enjoyed our stay. Was really empressed to how nice,and clean our room was,and when we went down for breakfast,how nice and clean it was there also! And the employees were very helpful and courteous!! The grounds were very nicely kept also!! We would definitely stay here again!! Thank you Joe J for everything!!!

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you for the review on Trip Advisor. We are so happy that we could be of service to you, and that you had enjoyed the breakfast and area of Rolla. We hope that you will choose to stay with us again in the future. God bless you !

"Updated but still average"

3
11/05/2017

This is an old facility that is in the process of being updated. They are doing a good job making things look nice. It is a large facility with outside corridors. We have avoided such places over the years but found out how easy & convenient they are for unloading your car. Water pressure good in the shower, bathrooms small but sink is located adjacent to the bathroom and that is always more convenient than having everything in the same room. Breakfast was just okay. Had the regular items, my husband was happy to see biscuits and gravey included. Towels were thinner than usual. Staff was pleasant. Bed was comfortable BUT it had worn out springs which made noise every time you moved. There was stormy weather overnight and we lost electrical power for an hour or so. This is the 1st Best Western we stayed in on our 3 week road trip. Price was lowest of all other motels and of course you get what you pay for.

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you for the review at trip advisor. We hope the next trip thru Rolla you would choose us again. Anything we can do to make you more comfortable, please let us know when you check in. May God bless.

"Great stay at Best Western!"

5
04/05/2017

Hotel rep was very informative and professional. The parking lot was large. Very happy that there is a washer & dryer on site, as I had already been traveling for a week. Room was clean, quiet, and had all the amenities, plus wifi for internet access. Plenty of restaurants nearby by lunch & dinner. Complimentary breakfast was wonderful - seriously, the best I've had ( everything you could ask for & delicious ). Will absolutely stay here again!

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you so much for the terrific review ! I'm so happy we could be of good service to you. I will let the rest of the staff know they were appreciated. It always helps brighten their day to know someone cared about the work they do. God bless and have a good day.

"Newly updated"

5
25/04/2017

Very clean updated rooms. Even had soft water for the shower. Breakfast was hot with great attention to detail. Staff was super friendly and helpful. You could tell the renovations they did were well done.Great stay.

Best W, Front desk manager at Best Western Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are happy that you had enjoyed your stay with us. What a great review ! It will help many people when deciding where to stay on their travels. May God bless !

"Inexpensive, Not Terrific"

3
17/04/2017

The continental breakfast was awful. There was no 'Do Not Disturb' sign for our room, and the front desk didn't have any, either. Overall it was a bit disappointing, particularly when I've gone to terrific Best Western locations. There's not much else to say.

Best W, front desk manager at Best Western Coachlight, responded to this review
We are sorry we did not meet your expectations. We are sorry we could not get a do not disturb sign to you right away. Our supplies were in route from the supplier during your stay. I know it doesn't make a person feel better to know its on its way, but all I can do is offer my apologies for our mistake that was made. I hope you will give us another chance when you visit Rolla again.

"Awesome customer service"

5
05/04/2017

We saw three different gentleman- checking in, at breakfast and checking out and all 3 were terrific! We would definitely stay here again. The beds were extremely comfortable. Great wi-fi as well! Check it out!

Best W, front desk manager at Best Western Coachlight, responded to this review
Thank you for taking the time to review us at Trip Advisor. We are so glad that our staff was to your satisfaction. We have a great group of people working here. We hope to see you back again when your visiting the Rolla area.

"Not up to BW standards"

2
04/04/2017

So, it's an outdoor pool and I didn't catch that when I reserved my room. The rooms had been recently renovated. Our first room (109) looked nice at first, but as I went to check, I noticed that the bed scarf (why the heck do hotels put those on the bed anyway?) had a a weird dark stain on it. Then I turned on the bathroom light and saw that the vent thing was dangling from the ceiling. So I went back to the desk and said I was going to stay somewhere else but was told because of the time we had checked in, we wouldn't be eligible for a refund. So, I asked for another room. Was taken by the desk attendant to inspect this other room. It looked better so I just took it. However, the toilet rocks when being used, and the shower handle came off in my 11 year old's hand. And the towels had stains, too. And there was another stain (coffee?) on one of the bed scarves. I wouldn't recommend this hotel until they get the bathroom's inspected again.

Best W, front desk manager at Best Western Coachlight, responded to this review
I'm sorry that your stay was not to your expectations. As you mentioned, the hotel was completely renovated and sometimes little occurrences happen to maintenance personnel that they did not expect. Nor did we and I am truly sorry this happened to you. I hope you will give us another chance in the future.

"Pleasant surprise"

5
01/04/2017

Going for a college visit, not expecting luxury, but we found it here (ok not the Ritz, but definitely go to place for S&T visits). Newly renovated, "heavenly" beds, both night and day staff were awesome, great breakfast options - will def do again...Waffle house nearby that allowed for a late night meal too ;)

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We are delighted that your stay was a good one. And, yes we have 3 restaurants within walking distance of the hotel, and we give discounts at those establishments too ! That includes not only the Waffle House, but the discounts are also given at the Sirloin Stockade and a great little eatery, Tater Patch. We hope to see you soon on your return trip.

"Great Hotel - Great Stay"

5
22/03/2017

I had a great experience at the Best Western Coachlight in Rolla, MO. The entire hotel has recently been remodeled; from the exterior to the furniture in the rooms. The room was clean, comfortable, and quiet. The hotel is located in a part of town that is easy to get to and is still very close to restaurants, stores, and more. There were various breakfast options and the front desk attendants were helpful and friendly. Great return on investment. I will DEFINITELY stay at this hotel every time I am in the area!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing the Best Western Coach Light Inn on Trip Advisor. We are happy that you have enjoyed your time with us. We will be looking forward to having you return and staying with us again in the future. May God bless !

"BW Rolla was just what the Doctor Ordered!!"

5
16/03/2017

I was impressed with the hotel and staff. The staff was friendly and were readily available when we arrived at 1:30 AM to get us checked in! After a long drive where we almost got stuck in the snow of Maryland and West Virginia, the process of checking in was flawless! The beds were what have come to expect from BW VERY COMFORTABLE!!! The hot water was like I like it HOT!!!! This was a quaint and peaceful hotel that is located right off the highway!!! Breakfast hit the spot too. Fresh Fruits, yogurt, pancakes, biscuits!!! Plenty of biscuits!!! Thank you to the staff for situating us and your awesome Customer Service in a time where most have forgotten the importance of CUSTOMER SERVICE!!!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla, Missouri area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Good for the money"

3
26/11/2016

Based on reviews from TA, I booked this hotel. The rooms were nicely remodeled, we had a very quiet night, and a decent breakfast. Though the hotel is older, it is being maintained.. The only reason I gave it an average is that the beds are very hard and the bathroom is a bit small.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your review at trip advisor. The hotel as you mentioned has been completely renovated, new toilets, tile, lamps, furniture, sidewalks, and yes brand new beds. I'm sorry that the new beds are not what you had desired. We tried to make a serious effort to make the bedding as close to what customers told us they liked in a mattress choice. We are sorry that we did not meet your expectations. I hope you will consider staying with us again in the future.

"Arizona Bound"

4
17/11/2016

We have stayed here multiple nights while traveling to and from Scottsdale,AZ from our residence in Central Wisconsin. Being pet friendly is one of our requirements. We have always been satisfied with our accommadations

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your review on Trip Advisor. We are one of only a few in the area that allow pets in particular Pet Friendly rooms. Many hotels will not accommodate this special member of a loving family. Thank you for choosing to stay with us. And may we remind those who are reading your review that special rooms are associated with pets and prior arrangements need to be made with the hotel prior to a guests arrival. We are limited in the number of rooms that we have to house a pet. Thank you for this review. It will help those traveling where to choose when traveling through the area.

"The best hotel on my way from Santa Monica to Chicago."

5
15/11/2016

Again, I used Travelocity to handle my stay, but I was amazed by great service desk. So nice, smiling, attentive. Pleasant young lady gave us great advice for our dinner. Morning was beautiful. breakfast was excellent. I was recovering from my previous horrible experience day before. I started "healing". Young black man from service desk had the biggest smile, made me feel special.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"The best customer service I've ever had! "

5
14/11/2016

I was moving with my 4 children from the southwest to Midwest and happened to pick this hotel based on trip advisor reviews. The hotel itself is being remodeled and we stayed in a remodeled room which was wonderful and well done. The breakfast was awesome and great choice of options. The reason I'm writing this review is what happened after I left. I was somewhere a few hours away in southern Illinois when I realized I left something important to me in the fridge. I called the hotel thinking it was unlikely I'd get it back. I contacted the hotel and they told me they would look into getting it to me. When I was contacted back, I was told they were willing to travel to get dried ice and container to ship it in as well as contact UPS for overnight shipping. I gladly agreed to pay and they went about getting the needed supplies. I was contacted throughout the process and sent shipping number. It didn't stop there, I received a follow up email the next day to make sure I received my delivery. I have traveled quite a bit and have never received such amazing service! It was way beyond my expectations and so unexpected! I highly recommend this hotel and their staff if you're ever in Rolla! Thank you hotel staff for making this weary traveler have an amazing experience!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the wonderful review on trip Advisor. I was happy to be of service to you. I do have to thank Garner Heating and Air for their advice on handling your package. I'm so glad that you found your trip enjoyable and we hope to see you on your next trip through Rolla. /jj

"Helping out some friends "

4
12/11/2016

Never stayed here. Access to this hotel is simple /easy. Check in was very good. Receptionist /clerk was just great /prompt and ready. She offered a choice of options. Which I appreciated greatly Room was roomy, Clean and well equipped. Bathtub was a little bit on the cruddy side. But still served the purpose. Probably would stay here again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at trip advisor. And thank you for the concern about your bath tub. We are in the process of remodeling all rooms. The experience you had encountered with the tub is actually a peeling of old surface, in which will soon be re-surfaced. Your tub was clean, but may have had the appearance of soap. We hope to see you on your next visit.

"Nice place to stay"

5
31/10/2016

We requested a non smoking room but was given a smoking room. We had no problem getting it changed immediately. Very comfortable room. Enjoyed our breakfast. Did have a problem getting directions to the motel because of the round-abouts. We are not fans of round-abouts.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for choosing Best Western Coach Light. I too am not fans of round-a-bouts but the highway department keeps the traffic moving with out slow moving stop lights using this method. I understand from many travelers that many parts of the country (especially Maine) is utilizing round-a-bouts more and more now. We hope that your stay was a successful one and we can see you in the future !

"Non-smoking? Not really."

3
31/10/2016

I was quite comfortable at this hotel except for one thing. I had a non-smoking, non-pet room but it smelled smoky. My pajamas smelled of smoke the next day, so it was bad enough to be in the bedding. That's a deal-breaker for me. Except for that and the rusty water when I turned on the bathtub tap, this was a nice place.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are sorry that we did not meet your expectations. Any time you may have questions about your room please contact your front desk agent that they may assist you. We try to make sure your stay is comfortable as expected.

"Very nice option!"

4
26/10/2016

Great option in Rolla a short distance from the freeway off ramp. We had a king sized standard room. It was very quiet and far enough away from the freeway so noise not a problem. Parking was within 6 feet of my room, made for easy unloading, especially in the rain, which we encountered. Nice carpet and furniture. Walls recently repainted. Comes with the usual heat/AC unit below the window, half sized refrigerator, microwave, a desk and a stuffed chair with ottoman. All appliances looked new. Be aware, no freezer in the refrigerator. Sink is outside the bathroom and has good counter space. Breakfast was very good. Usual assortment of scrambled eggs, sausage, pancakes, cold cereals, breads, etc. I was thrown off because the website said continental. There is an excellent Thai restaurant a few blocks the other side of the freeway.

Best W, frant desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Nice"

4
24/10/2016

The hotel was very nice but this was our 6th stay with Best Western and this time was a little harder to check in. The gentleman at desk didn't seem like he was ready to be alone . But the morning was different and was still happy we picked BW.

Best W, frant desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Great stop in Missouri"

5
23/10/2016

The Best Western Coachlight in Rolla is a very pleasant and updated unit, offering nice clean rooms, excellent front desk service, great breakfast and lots of nearby restaurants and attractions. Also sits right on historic Route 66, making it a great base for checking out the area.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the wonderful review for Trip Advisor internet customers. Your review will help those traveling through Rolla decided where they would like to stay. I'm happy that the staff here could be of service to you, and that you found our breakfast was enjoyable. Thank you for letting us and our customers know what your stay was like.

"Best of the Best Westerns"

5
21/10/2016

This hotel is awesome, it is clean and nicely furnished. The price is right with the loyalty card, the breakfast was the best we ever had!!! The manager, JoeJohnson, was extremely helpful when our key would not open our door, he took action without hesitation to fix it. He was friendly and courteous, clean and nicely dressed, my wife and I enjoyed talking with him during the checkin and fixing the key problem. This hotel is the model all motels should emulate!! Thanks!!!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for staying with us. It is a pleasure to have customers like you who stay with us ! I as well found you to be a delight. I'm happy everything was to your satisfaction and hope to have you stay with us again .

"Decent nights stay"

3
18/10/2016

My husband and I stayed here one night on October 17th. The beds were comfortable and the room clean. Overall it was an okay stay. An odor was bothering me all night. I really wasn't sure what it was. It was just a musty kind of smell I thought. I finally figured out it was stale cigarette smoke, although it was a non-smoking room. But, the place was clean, shower was good. The breakfast was above average and the breakfast room was spotless. However, I'm not a fan of the "vending machine" type coffee for breakfast. Overall for the price I paid, I would probably stay there again but would check that the room was indeed a non-smoking room.

Best W, front deskmanager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Comfortable Night's Sleep"

3
15/10/2016

This hotel was booked as part of our Route 66 tour and it was fine and comfortable for one night. The rooms were equipped with refrigerators and microwaves, although there are restaurants close by. The hotel has an outdoor pool but we didn't have time to try it out! The rooms were spacious and we had a good night's sleep on comfortable beds. Breakfast was included but we decided to go to the Waffle House next door to the hotel! A basic but good hotel for a one night stay.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Great value"

5
12/10/2016

The staff was VERY friendly & helpful. The room was clean, comfortalbe and decorated nicely. The ONLY thing we REALLY did NOT LIKE was the bright WHITE lighting in all the lamps & lighting. That made it less comfortable for us. Everything else was GREAT! Can't comment on the breakfast because we went to Waffle House next door.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Nice, Convenient Place to Stay"

4
09/10/2016

Very convenient location on I-44. The hotel is undergoing extensive remodeling, and our room was very nice, with the surprising exception of the non-HD TV that had horrible sound. The room was very clean, and the desk staff very friendly and helpful. Breakfast was nice.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Title?"

5
06/10/2016

As usual, it was a nice quiet stay. Good breakfast, good people, good price. If you want fancy schmancy, go to New York City and spend your life savings at the Hilton. If you want affordable and comfortable, at a motel that actually worth what you're paying, you'll stay at Rolla's Best Western Coachlight.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review at Trip Advisor. Your comments will help many travelers decide where to stay during their stay in the Rolla area. We are happy we could be of service to you during your trip. We hope to see you soon !

"Business Trip"

5
28/09/2016

The prices are perfect and it's spotless, location is wonderful experience was outstanding. From check-in where Erica was especially helpful to a perfectly clean room to breakfast to checkout. Always better and better every week. I will continuos stay with best western rolla.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
I will make sure that Erica knows she was appreciated with her efforts during your stay. Your comments are always helpful to those doing their best in a stressful job. She will be happy to know what you thought. We hope to see you again soon !

"Road trip"

4
25/09/2016

Nice motel with parking in front of your room. It's very clean and comfortable with great beds and pillows and a refrigerator. The bathroom has good counter space and the shower is very efficient. We stay here twice a year every year on our road trip between Michigan and Arizona.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are so glad that you had stayed with us again ! Thank you once again for the review on Trip Advisor to let others know your experience. Have a wonderful year !

"One night stop enroute to Branson"

2
25/09/2016

Very nice rooms and well worth the price with the exception of one of the two rooms. Toilet was not working when first used and staff brought towels to soak up water and a plunger for them to use theirselves. That did not work and there was no offer to change room by the front desk. I was in the other good room or I would have been more vocal about a change then my family members. The next morning the front desk (new person) offered a slight discount to the room price as well as stating he would talk to night people. I doubt we will stay here again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. We have indeed instructed our desk clerks since that incident on protocols should evidence like yours happen in the future. I hope that you will give us a chance to stay with us again in the future. In the meantime God bless and safe travels.

"Good choice"

5
25/09/2016

We enjoyed the last night of our vacation at this hotel. It was easy to find but the driveway is a little congested and we could not park directly in front of our room. There was some renovation going on the exterior and that took some of the parking spaces. Variety of places to eat and they offered 10% discount at the restaurant we chose which was within walking distance. Free hot breakfast was really good. the pancake maker wasn't working right but we didn't want pancakes any way.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. We had a wonderful group from Ireland that evening doing the Route 66 for a hospital charity. I hope you had a chance to meet some of them. And thank you for staying with us !

"I am a non smoker"

3
21/09/2016

The room had smokers in it in the past you could smell it. When you request non smoking rooms and they spray deodorizer that is only a temporary cover up. If it wasn't for the fact there were smokers in the room it was clean.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
I'm sorry we did not meet your expectations. Sometimes customers will go against our policy of smoking in a non-smoking room, and as you may know, it is not a welcome thing to anyone who has a sensitive nose. We do our best to alleviate any problems that can occur. We are so sorry this may have been the case with your room rental. Please accept our apology, and we would hope that you will give us another chance when your in the area. May God bless !

"Convenient Location at a Reasonable Prce"

5
18/09/2016

Locate right off the freeway exit, yet a quiet room. The staff are very friendly and helpful. I was offered discounts on eating at several establishments nearby. The room was perfectly satisfactory with no problems encountered. I might suggest a room away from the pool side as it was very quiet.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for staying with us and reviewing us at Trip Advisor. The staff will appreciate the mention that they could be of service to you. It is nice that you were also able to take advantage of the discounts at the local restaurants. We hope to see on your return trip through the area !

"always better"

5
16/09/2016

we stay here every year in the same room. all of the remodel work was impeccable. we were very impressed and look forward to next year. breakfast was great also. haven't had biscuits and gravy for years and these were excellent. d

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. Your review lets others know your views about places to stay in Rolla. Thank you for choosing to stay with us again. God bless !

"room appeared fine but,"

2
15/09/2016

Well I came in from a pouring rain on my bike soaked through. The girl at the desk was helpful with coffee to warm me up. I ran to the room and quickly got out of my wet clothes. Then I find i am being dripped on by a leaking ceiling,since I was in my night clothes i did not ask for a different room, found stains on both bed covers. I did tell them in the morning, expected some sort of concession but, none was offered.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are sorry we did not meet your expectations. We did have a torrential rains that blew in from the surrounding States of America. We are sorry that this had caused many in the Midwest some problems, as well as may have occurred here at the hotel. It doesn't make a trip on a motorcycle any more pleasant. I'm glad that the night clerk was able to warm you with a little coffee when you arrived. I hope that we can fulfill your expectations the next time you visit Rolla and give us another chance to make it right. May God bless you this day !

"Nice place for family"

5
11/09/2016

We stayed over in Rolla for a baseball evaluation. Our room was clean and very comfortable. We had a fridge and microwave. Tv was flat screen. We had a breakfast with hot foods and some continental. Staff was very helpful and friendly. With the hotel stay we got 10% off food at taters, sirloin stockade, and the Waffle House. The pool was closed because it was fall but it did look well kept. The rooms did have only exterior access but we felt safe. We would stay again. Good price for a good place

Best W, front dsek manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. We are happy that you have enjoyed your stay with us and that the staff could be of service to you. Have a wonderful day, and may God bless your travels.

"quick stay at coachlight"

3
11/09/2016

comfy bed called to get out twenty minutes before checkout, maids wanted to get room clean! I thought it was rude as heck. Bathtub had some kind of yucky stain in it looked like it was just soap scum that could of been scrubbed off. and some splatter on the wall in bathroom. definitely could of been cleaner in there. sink fixture was loose also could move it around thought it was gonna come off. other that that it was decent.

Best W, front des manager at BEST WESTERN Coachlight, responded to this review
I'm sorry we did not meet your expectations. It is customary in the hotel business to call a room 1 half hour before check out is due, to let the guest know that the time is approaching. This allows the guest a short time to orientate their morning so that they are not caught off-guard. This is not only industry practice, but it is has been commonly demanded by guests that they have this courtesy given to them. Again we apologize that we did not meet your expectations.

"Dont do it! No rest here"

2
11/09/2016

We were relocating and chose this as it was stated as a best western, so not the case. Race track located behind the hotel which wasnt stated anywhere so no sleep could be had until 1 a.m. Food left a lot to be desired.

"Last night on the road"

5
10/09/2016

As the last night of our long road trip, 11 days and 2,900 miles, the Best Western Coachlight was quiet and restful, completely away from highway traffic and noise, yet only a couple of minutes away from the interstate. Our accommodations were all we could ask for. The hot breakfast was the best. A very pleasant ending to a wonderful vacation.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are glad that the staff could be of good service to you. Thank you for choosing us at the Coach Light Inn.

"Discusting"

2
04/09/2016

Front desk staff was friendly. But beds were dirty and stained, see pic attached. Stains on pillows, sheets and had cigarette burns and holes in the comforter. Discusting. Rooms had fridge and microwave but didnt date to use either

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are sorry we did not meet your expectations. As with any hotel, especially this one, if you ever have any concerns, please contact your front desk attendant immediately upon your check in. Sometimes there are things that do occur that have missed our attention before your stay. This did seem to have happened according to the picture that you posted. It is not typical of this hotel to offer its accommodations in such a manner. Please accept our apology on behalf our staff and management

"Nice clean place"

5
04/09/2016

Nice clean place with comfy beds. We Felt safe And there's even a big pool. We Would stay again. The Room was not to over priced. And there's a Good free breakfast.Also all the employees I spoke with were nice and super helpful. Rolla was just a stop for over night for us

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for responding at trip advisor. It is important to us that you were happy with our service. Breakfast is a big plus here, as it takes a lot of morning stress from your travels. We are glad that your stay was enjoyable !

"Family fun"

5
03/09/2016

The room and beds are so comfortable and the staff was excellent and the pool my kids loved it we would stay there now when we come back to town the breakfast was good my kids loved there pancakes and gravy and biscuits

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. Many of the beds at are hotel are brand new, due to management renovations. we are happy you like them. Come back and visit us anytime while coming through Rolla !

"Very Nice Place"

4
31/08/2016

My husband and I stayed here on the last night of our vacation. It is convenient, right off the highway. There are small mountains around and beautiful scenery. We booked a king size room and it was very spacious and comfortable. It had a very comfortable bed, desk and chair, separate table and chair, microwave and mini fridge. The shower and toilet room was a good size. The pool area was big and the pool was wonderful. They have a nice area for breakfast and it was a hot breakfast. It included scrambled eggs, sausage, biscuits and gravy, fruits, cereal, waffles etc. It was very good. I would definitely stay here again. Oh, and right in the same parking lot there is a restaurant that serves a buffet. And you get a 10% discount if you show your room key.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on trip advisor. Your review will help many travelers when choosing a hotel and this information you have provided is an excellent example of the things a traveler is looking for when deciding where to stay. Have a great day, and God bless !

"Pleasantly surprised and great value"

4
31/08/2016

We were part of a group that needed to stop for the night on our way to Tulsa. We wanted to find some place inexpensive but comfortable. We were not going to be able to take advantage of the pool. Pleasantly surprised with what appears to be updated rooms. Very comfortable and clean and great value. Breakfast was very good as well. As he said when we checked in everything but bacon. They provided eggs, sausage, pancakes, etc. Again nice surprise

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on trip advisor. We are delighted that your stay was comfortable and we could be of service to you. And yes, the rooms have been updated, and everyone that checks in, receives discounts at 3 restaurants nearby and a good hot breakfast in the morning at check out. Thank you for mentioning these great added values.

"Clean, quiet and comfortable"

4
26/08/2016

updated rooms, furniture, and eating area were very clean. Breakfast area could use some more seating, but the food selections were plentiful and fresh. The pool area was clean and the water was just right.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for noticing the room and property improvements we have made to the hotel. And thank you for choosing to stay with us. We hope to see you on your return trip soon !

"An unexpected gem"

4
22/08/2016

This facility must have had a complete makeover. It looked like an older property but everything had been updated. The room was quite nice and quite relaxing. The bed and the shower were both great (the 2 most important things for me). We really liked everything about this hotel and the price was reasonable, in fact, I almost felt guilty paying so little for such a nice hotel.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. We are happy that you have enjoyed your stay with us. And yes, we have all new furnishings, including beds. The bath areas are being updated, and all new security locks have already been installed. We hope to see you on your return visits.

"Amazing experience"

5
22/08/2016

Beautiful hotel, with amazing staff. Rooms were clean, updated and felt very comfortable. Good beds and great shower pressure! The breakfast was so good and the breakfast room was very updated and beautiful. Would recommend 10 out of 10! :)

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are very happy that we could be of service to you during your trip. Thank you for reviewing us on trip advisor. The staff will certainly be informed of satisfaction with the rooms, breakfast, and guest services provided. See you soon on your return trip !

"room 231"

3
21/08/2016

the pool was nice and clean. The king size bed was comfy but very squeaky. Air worked on low but would kick off on high. We had a fan so we were comfy. Just like in other reviews, mildew on shower curtain. Shower would not drain very quickly. Nicely remodeled. Good paint, carpet, bathroom counters. The 2 chairs in the room were kind of gross. Very nice view of the rolling hills. Horrible breakfast, are those real eggs? 2 bad bananas, we went down the road to Cracker Barrel. I would stay again. Just a quick overnight stay.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at trip advisor. I will certainly forward your comments to the general manager. We try to make our facility the best we can. We will certainly act upon the comments of our guests. We are sorry we did not meet your expectations.

"Wonderful place to spend the night"

5
15/08/2016

We were very happy with our stay here. Clean and nice. Good rate. There was a great selection of restaurants in town and down the road in Liberty. Loved the bed and the shower. We slept great because it was quiet and had a nice breakfast there.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at trip advisor. We like hearing from our customers and what they have to say about us. Thank you for choosing Best western Coach Light Inn.

"Motorcycle Travel Stay"

3
15/08/2016

Helpful highly professional staff Easy access from Interstate 44 Great restaurant in walking distance Clean, quiet room however only complaint is room much smaller than most Best Westerns and price higher than previous larger rooms at Best Westerns

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at trip advisor. I will forward your comments to the general manager. Thank you for staying with us.

"Unacceptable"

1
08/08/2016

First night we arrived they had rooms available but only 4 rooms for pets so we stayed at a nearby hotel. Called next morning at 11:00 and said yes we have a room available but we had to check out of other and into new one but room wasn't going to be ready until 3:00 but we are here cause my mother in law in icu critical condition so we need to be at hospital not jacking with hotel rooms as we have other family at this hotel. Well if you pay extra $25. We can get your room ready. We paid it. The rooms are nice we have in our room one comfortable bed and one bed that is like a torture chamber. Morning after first night there front desk calls and says we have to check out that they gave a reservation for our room and no other pet rooms! He will give me a few minutes to get ready to check out (12:00) check out is (11:00) so why didn't he call at 11:00 who knows! This is one best western I will NEVER stay again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. Your review will be important to anyone who travels , that they can be reminded that pet friendly rooms are limited to its number at any hotel, so that many guests who are allergic to pets feel more comfortable when entering a safe environment for them as well. Arrangements should also be made when needing to stay multiple days, as in some cases, they are not made beyond more than one day by a guest. Travelers that come into the area do have the right to make reservations to any room for those rooms that have not been rented beyond the arrangements that had been made. We are sorry that may have occurred in your case. There was a 10 dollar charge for the early check in at 11 am, that covered extra expenses that occur before 3pm, that was explained at the time of check in, in order to meet the demand required. No excessive fee had been made to accommodate your needs. Again, we are sorry that any miscommunication that may have occurred that may have not made your stay more enjoyable.

"Pleasant surprise!"

5
06/08/2016

After several days on vacation and numerous hotel stays, the Best Western Coachlight was a nice experience. All of the staff were friendly. Although the hotel is older, it has been updated and nicely remodeled. I only wish our room had been closer to the lawn because of our dog. BUT, we booked at the last minute, and I have to say that it was one of the better nights on our 7 day trip!

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for responding to us on trip Advisor. We are happy that we could be of service to you during your stay. Your review will help others when deciding where to stay on their trip in the area. Thank you for your input.

"Fine hotel for a night stay"

3
04/08/2016

When booking the hotel, we were just looking for some place we could stay for the night and be on our way - and for the price and our purpose it was fine. Overall the room was very clean. My only complaint on the room was the shower curtain was dirty, it just needed to be washed. Breakfast was a little disappointing. We weren't expected anything huge, but the options even for a continental breakfast were extremely limited. Also, the milk my son got for his cereal tasted and smalled bad. But again, for the price and for the limited time we stayed, it suited our needs.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Than you for reviewing us on Trip Advisor. I will certainly pass along your review comments to the general Manager. We strive in making your stay stress free.

"GREAT PLACE TO STAY"

5
04/08/2016

I would stay here again when I am back in Rolla. Staff was friendly and the property is updated as well as close to eating places. Rooms were clean and quiet. The morning breakfast was very good and a large selection. The on and off the freeway was very convenient and easy for being in a new area. Restaurants are very close by with good food.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on Trip Advisor. I will pass along your comments to the desk staff, as they will be pleased to know that they were of service to you. Please visit us anytime you are in Rolla.

"Comfortable Accomidations"

4
02/08/2016

My only complaint is that the do not have an elevator. They should tell you this when booking or in their ad. The employees were very pleasant and promt with service. Great views from the hotel. I would stay here again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. The staff will be very pleased they could be of service to you. I will pass along your comments to them. Have a great day !

"Okay for one night"

4
29/07/2016

Some pros: price, comfy bed, breakfast was good, but need to add healthier options, such as oatmeal, and fairly clean. Cons: sheet and comforter stained, shower curtain had mildew on it, very small bathroom. I would stay there again because of the price.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing this hotel at Trip Advisor. We do offer oatmeal at our breakfast, perhaps it was an over site. I will certainly forward your comments to the general manager about any concerns you may have had during your stay. We want to make your stays as care free as possible.

"Good Place to Stay"

4
29/07/2016

A friend and I stayed here on our way to the East Coast. We had reservations so our check-in was quick and easy. The rate for our stay was about $100 for one night. We were in room 129 which faced the pool. The hotel wasn't too busy so we didn't hear much from the pool area. The room was clean and comfortable but a bit on the small side. The A/C ran all night (but this was in July with temps in the mid 90s) but it was fairly quiet. Because the A/C ran all night and the location of our room, we didn't hear much highway noise. There were plenty of electrical outlets to plug our phones into. Breakfast was the typical hotel fare - microwaved fake scrambled eggs, sausage, gravy and machine made pancakes. The pancakes were pretty good considering they came from a machine. For someone who is a picky eater, the options were very limited. This is a good place to stay if you're just traveling through the area.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. We will certainly consider all of your comments to the improvement of the hotel. The pancake machine is something most of the customers have come to enjoy. Though your pancakes can be made with a single push of a button, the inside mechanics aren't much different than mom makes them at home. It has become a fun item at breakfast for most, especially for little ones. We are sorry not to have met all of your expectations, and we will continue to review all suggestions made by our patrons.

"AHHH-mazing!"

5
27/07/2016

Hotel had been remodeled since the pictures on the website were taken. Clean, neat and quiet. Pool was clean. Front desk was amazing! We did a throughout check for bugs and not a one to be found. i am a bit of a coffee snob and motel coffee can be sub-par, but even that was pretty good. Lots of towels. Breakfast was about as good as it gets. Everything was hot and stocked. Gosh, I could go on and on.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. Thank you for noticing the new remodeling. I will certainly forward your comments to the owner concerning the hotel. The front desk staff will also be pleased they could be of service. Hope to see you soon on your return trips to Rolla !

"On the way to family"

5
14/07/2016

Greeted by a very pleasant checkin clerk. She graciously showed us and gave us a map for where we were headed for dinner. Room very clean and comfortable. Breakfast was quite adequate. Overall a very pleasant stay. We would definitely stay here again and certainly recommend this hotel to other travelers.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. I will certainly pass along your comments to the desk clerk that waited on you. Great feedback is very uplifting to an employee. We will be happy to be of service to you should you decide to stay in Rolla in the future. God Bless. jj

"Family Trip"

5
14/07/2016

We stayed at Rolla the motel was very nice we stayed twice once leaving home and then once coming back home. there was a restaurant very close which made it very handy. The motel also had a breakfast which was very nice and displayed so you could see everything that was offered. I would recommend this motel if you are traveling in this area.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for letting customers know your experience here at Best Western. We offer discounts at three adjacent restaurants and a bowling alley. We are very happy that you had chosen our hotel for a great nights sleep and we will be glad to serve you upon any return trips.

"Highly Recommend!"

4
13/07/2016

As we travelled along I-44 in Missouri, we grew tired and looked on the TripAdvisor app to find a place to stay for the night. We stayed one night in a double queen, Room 118, for a total of $89.58. The staff was friendly and helpful at check-in. In fact, they offered that our room key would get us a 10% discount at the Waffle House next door – which we took advantage. The room was clean and everything was in working order. The beds were nice and we found no critters when we inspected the beds. The bed linens were clean and fresh. The shower worked well – nothing fancy, but effective. The property has a nice outdoor pool. There is a fitness center, but I didn't have time to use at this property. Breakfast was similar to what you get at other Best Westerns. The dining area is small – even cramped. The lady attending to breakfast seemed to know a lot of people that were eating in the breakfast area. I would certainly recommend this property. It was the cheapest rate that we paid for a double queen room during our vacation. This is a nice property. TIP: The Waffle House next door is clean and decent. If you arrive late, it isn't a bad place to grab a late dinner. It is a short walk from the hotel.

Best W, front daesk manager at BEST WESTERN Coachlight, responded to this review
Thank you for rating us at Trip Advisor. Yes the discounts next door at the Waffle House next door are a great benefit to our customers. But it doesn't stop there. Not only can you take some off the top there, but we offer discounts at the Sirloin Stockade, the local bowling alley, and now a popular restaurant, Tater Patch. We are very happy that you had stayed with us.

"Clean and convenient"

5
12/07/2016

Stayed at this hotel for one night after a day at fugitive beach. I would say it's the best looking hotel in Rolla. Right off I-44 and next to a couple restaurants. Has a nice pool with a surprisingly pretty view. Rooms were very clean and I liked that they all had access to outside versus indoor hallways. Beds were comfortable, wifi was good. Overall very good.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are happy that you have enjoyed your stay with us and letting others know about your stay on Trip Advisor. Fugitive Beach seems to be growing very popular and many of its patrons are choosing Best Western as the place to be when not at the beach. We would be honored for you to stay with us again on your return trip.

"OUR STOP IN ROLLA"

4
07/07/2016

We stopped in Rolla for the night and the place was very nice and clean..The staff was very helpful with answering our questions on where to eat and all the local things to do. We would stay there again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you have enjoyed your stay with us. Rolla does have some fine eateries, and it is most helpful that 3 of them are in close walking distance. And, to those who are reading your helpful review, we do offer discounts at some of them, so be sure to check-in to the hotel to take advantage of the savings.

"Nice hotel"

4
07/07/2016

Very nice hotel with newer updating. The staff was friendly and professional. There were good choices for breakfast. The hotel is right off I-44 and there are good restaurants close by. This is our second stay at this hotel and I would recommend it.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your response at trip advisor. Thank you for noticing the new renovations. And as for the staff, they will be glad to hear that you have also noticed their efforts as well. We will be happy to be your place away from home when passing through the area. Hope to see you again soon !

"We will be repeating our stay here!"

5
05/07/2016

We had a family reunion and chose to stay at Rolla Best Western. The service was terrific, the staff friendly and the breakfast was delicious. The room we stayed in was newly remodeled and comfortable.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. we are very happy that you had enjoyed your stay. Its always a pleasure to hear that the staff was helpful to you during your visit. I will pass your along comments to them.

"great place"

5
04/07/2016

this is a great place to stay for many nights, the people her are very friendly and will go out of there way to make your stay the best. the rooms are nice, they have tile in the entry way and the bathroom area, they have great customer service, i would recommend this hotel to anyone that is wanting a great place to stay for a nice price

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. We are happy that you have noticed new renovations occurring throughout the hotel. We hope to see you back soon !

"Just an overnight in Rolla along I-44"

3
04/07/2016

Typical Best Western, the staff was exemplary, the room well worth the rate... except that in our room [307] the bedframe squeaked loud enough to wake the Mrs if I moved. Definitely not the honeymoon suite...

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on TripAdvisor. We are happy that the staff was of good service to you. And we will make sure to look into any loose framework that may have been associated with your bed. Thank you for helping to make our hotel the best in Rolla.

"Clean Hotel"

5
04/07/2016

1st time we stayed at bestwester in Rolla , Mo .We are suprised at how clean and comfortable the room were. We were greeted by staff member we saw during our stay. We had hot break fast in morning with news paper. Internet spedd is very fast. very nice and clean.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on Trip advisor. The housekeeping staff will be happy to hear they were of good service to you. They work so hard to make the rooms a pleasant environment. We hope to see you soon on any return trips to Rolla, Mo.

"OK"

3
27/06/2016

It was OK, it's a place to sleep. It wasn't an expensive stay by any means, but our non-smoking room smelled of smoke (or something). Breakfast was decent, though I didn't want to touch any of the sausage gravy sitting in the near gallon sized can. The pool doesn't open until 10am, which isn't ideal if you're looking to get a swim in in the morning before continuing on a long journey.

Best W, Front desk amnager at BEST WESTERN Coachlight, responded to this review
Thank you for your comments at trip advisor We are sorry that we could not meet your expectations. Pool hours do open at 10 am the following morning so that those who are weary in travel do not have to wake up to a noisy pool area when they have traveled so long through the night. We do the best we can to accommodate all our guests and sometimes we make those decisions in which we can not meet every ones request. Thank you for understanding how this is important it is to many people like yourself who have a long trip across this beautiful country. We do have our pool open as late as 10pm to accommodate others . We hope to see you again on your return trip.

"Great stay!"

4
15/06/2016

I would say very good services for the pri e they quote. The rooms were neat and clean, absolutely silent environment and helpful staff members. I would surely like to stay at Best Western every time I visit this place.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We would love to have you stay with us again. Thank you for reviewing us on Trip Advisor. I will surely pass your comments to the staff about your stay. I'm glad we will see you again in the future. Our business was built upon satisfied customers.

"Good Hotel"

4
14/06/2016

Nice hotel for the price of the room. Friendly receptionist with opinions on pets staying at the hotel--all good. Will probably stay at this hotel again when in the area. Good value for the the room. Decent breakfast. Easy access and decent restaurants within easy driving distance.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on Trip Advisor. I'm so glad the staff was helpful to you when deciding the room types you were comfortable with and making your stay as stress free as possible. We will be happy to have you stay with us again.

"Most Pleasant Stay"

5
14/06/2016

we were made to feel very welcome after a hard day of riding in the sweltering heat. We enjoyed our stay and would definitely stay there again. We had adequate parking for our motorbikes. Everyone was super kind and helpful and friendly.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are so glad you had enjoyed your stay. Thank you for helping others when choosing a place to stay and rating us on Trip Advisor. I will be happy to forward your comments to the rest of the staff so they know their efforts were appreciated. We hope to see you again soon.

"Amazing place"

5
13/06/2016

Me and family loved it so much we plan on staying there on our way back. If I was able to stay longer me and my family would. I would recommend this one to everyone.Next time I hope to use the great looking pool they have.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at Trip Advisor. Your comments will be seen by hundreds of people that will rely on what you have to say about your experience. We are happy that our hotel was able to fulfill your needs when you stayed with us !

"Very Nice for a Reasonable Price"

5
10/06/2016

I like the rooms because they are very comfortable, peaceful & quiet. The breakfast was a lot nicer than the breakfast that they serve in other hotels that I have stayed in. Breakfast is a huge determining factor on which hotel I choose to stay in. Your staff was very friendly and professional. I really like the location of the hotel because it is convenient that it is right off of the interstate. Thank you, I would definitely recommend this hotel to other friends/family in the future.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. Yes the breakfast is a full meal, and we seem to get a lot of compliments to the cook. I'm glad the staff here was helpful to you, it can make a stay more enjoyable. Thank you for choosing us and we will be glad to have you stay with us again.

"Horrible"

1
09/06/2016

OMG I wouldn't even leave a stray dog their. I had a feeling to go see the Hotel before check in @ 3 o'clock thank God I did because the place was nasty the world nasty doesn't even describe just how nasty this place was...went to the front desk no one was their had to go looking for someone asked to see a room they let me into a room OMG the smell....it smelled like someone had urinated in the room the bed was made I asked to see the oh you can mattress he told me no because I would mess up the bed. I don't even feel like this place deserve 1 star. They let people live there on a regular basis the place was nasty I wouldn't pay $80 dollars a night to stay there. I wouldn't pay $5 dollars Best Western needs to do undercover boss here there needs to be alot of changes. Thank goodness I cancelled my reservation before check in time so I could get my money back. NASTY NASTY PLACE DON'T STAY HERE!!!

"Rolla"

5
03/06/2016

Very nice rooms, quiet, bed was very comfortable. Good quality for breakfast. Price is reasonable. close to filling stations and quick eating of fast food if that is what your looking for. Hope this site goes to less than 200 words-we have lives out here.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your review at Trip Advisor. This is a great location, as you pointed out. with three great eateries within a couple of hundred yards from the hotel. And of course, pizza places in Rolla, we are not short of having delivery here. Thank you for also commenting on the breakfast we serve here with your room stay in the mornings, free of charge. We hope to see you back soon.

"Great room friendly staff"

5
27/05/2016

They were all very friendly the room was clean and breakfast was great plan on staying again in the area my leg was hurting so they gave me e tea bags to make an ice pack the Internet was easy to get to and they went above and beyond when I was trying to print out a coupon. Brad the manager was very helpful

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your review on trip advisor. We are happy that the staff had been able to meet some specific needs. We will be glad to have you stay with us again on your return trip.

"Fine other than morning intrusion"

3
27/05/2016

Room was standard, clean, not overly impressive. Only issue was room service barging in at 9:30 AM. Knocked once and within 5 seconds door was opening before I could get to the door, ignored my yelling of hold on.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at trip advisor. We are very sorry that a housekeeping staff member had made that mistake and believed you had checked out of your room. We will certainly look into the matter, as we want all our guests to feel comfortable when staying with us. Again, please accept our apologies.

"Location"

5
27/05/2016

We were on the road looking for a place to stay and found a Great deal. Staff was very helpful and professional. Breakfast had a good selection although seating was limited but there were a lot of people trying to eat breakfast. The lobby and room were very clean, beds were comfortable. Conveniently located off I-44.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. Breakfast is very popular at our location, as it is not only included in the room fare, but is a great Hot Breakfast, and not merely a Continental. We are very happy that you were able to enjoy all of the items. The staff will be most pleased that they were able to give you good service. We hope to see you on your return trip.

"stop over"

4
23/05/2016

Great place for short stay. Location is great; easy to get to any destination from hotel. Discounts offered by adjacent restaurants is a bonus. If you do stay here, I suggest eating at "the Tator Patch" ; it's wonderful, great food, great selection, great service, comfortable seating.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at Trip Advisor. Yes Tater Patch next to us is a wonderful place for steak and catfish. As a matter of fact, Rolla has many good eateries, but its difficult to beat the flavor of a good ribeye. We hope that you will return soon, as we have enjoyed having you stay with us !

"Funeral trip"

5
18/05/2016

This was an excellent stay. The whole facility was clean,quiet,and we'll maintained. It is very convenient to the interstate. The have great staff. The breakfast is very good. We would definitely stay here again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. I am glad the front desk staff was helpful to you as was the breakfast enjoyable. Thank you again for the review !

"Great stay for a great rate"

5
18/05/2016

I was very happy to find this hotel. It had everything I wanted, a smoking room, microwave, small refrigerator and coffee maker. Also a comfortable bed, a recliner and almost all the comforts of being in my own home.

Best W, front desk amnager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. It is a comfortable hotel, somewhat of a home feel. We are happy that you had enjoyed your stay with us. Your review will help many travelers decide where to stay in Rolla. We hope to see you soon !

"Romping in Rolla"

4
18/05/2016

Just a great central location for every and all activities. Visit Potato Patch for the best baked potato ever. Close to all relevant businesses. Easy access to I 44. Employees are super polite. Very good value for the money.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for reviewing us at Trip Advisor. Yes, having Tater Patch so close to us is a definite plus. Try their rib-eye next time through. The employees at the front desk will be happy they were of good service to you. See you on your return trip !

"May 14, 2016"

4
16/05/2016

Great value. Clean and well maintained. Efficient and courteous staff. We were just in town for a one night stay. Easy access. Rooms were updated. Beds were new. Parking was well lit. Great location with quick access to the MST campus and interstate. Will definitely stay here again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review on trip advisor. The staff will be happy to know they were of good service to you. Others that travel will read your review when deciding on a hotel they feel may suit their needs. Thank you once again !

"graduation over night"

4
16/05/2016

good hotel, very convenient off of highway. could use more parking, very full hard to park car in back section where the room was.rooms were good and breakfast, good selection, clean but small rooms and breakfast area. a bit more space would make it much better

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for review on trip advisor. On rare occasion the parking lot does tend to see traffic, and on this one we had not only mom and dad at a son/daughters graduation, but also grandma and grandpa. We are very sorry that parking may have been more busy than usual. We are happy that you enjoyed the breakfast and the cleanliness of the rooms. We hope to see you again on your return trip to Rolla !

"Recommend this hotel"

5
15/05/2016

I stayed here every week and it always superb. The hotel and staff were exceptional. The staff was very helpful and friendly showing all local restaurants in area and printing out direction for me. Free hot breakfast was awesome with a huge variety to choose from. The room was clean and large. Great location and I would definitely recommend this hotel to others.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. Your reviews help others decide where they might wish to stay during their travels and help us improve the quality of every ones stay. I will share your comments with the rest of the staff.

"Great stay and excellent breakfast"

5
12/05/2016

My husband and I took a trip to Rolla to check out the St. James Winery and do some hiking. The reviews of this place said it was a good place to stay, plus they have smoking rooms. The front desk clerk was friendly. Gave us our room key and let us know that we could get a discount at a few local restaurants and shops with it. Told us that if we had any questions about where to find something, to let the front desk know and they'd give us directions. The room was clean, and the bed was very comfortable. It looked like they had done some remodeling recently. Unfortunately, the relatively new paint or carpet kept triggering asthma attacks our second night there. Not their fault, but something that you might want to ask about if you have allergies, asthma, or other respiratory problems. The breakfast was fantastic; way above and beyond what one expects from a continental breakfast! There were little omelettes, sausage links, pancakes, cereal, danish, yogurt, hard boiled eggs, juices, coffee, and biscuits and gravy. I love hard boiled eggs, but rarely make them myself so I chowed down on those. The person in charge of the breakfast area was warm, friendly, and welcoming. When we checked out, the person who checked us out was very nice. Made sure that we enjoyed our stay and invited us to come back. It's a really nice place for a reasonable price, and I recommend it to anyone visiting Rolla.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for taking your time to review us on Trip Advisor. We would be honored to have you stay with us again the next time you may want to come for a wine tasting in the area. There are several Wineries in the area, like the Saint James, Including... Meramec, Rosati , Heinrichshaus , Three Squirrels , Belmont , Peaceful Bend, only to name a few. Also thank you for mentioning the breakfast. It will be very useful information to those who are traveling and read your review. I will be pleased to pass along your comments to the rest of the staff, so that they know their efforts were recognized. Have a great day !

"No west bound, exit hotel sign"

3
08/05/2016

There are no Best Western signs at the west bound exit, making this hotel hard to find. There are signs going east bound. The clerk on duty said the owner only paid for 1 interstate sign. This is on interstate I-44

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your response at trip advisor. We have been working with the advertising agency's and local and state and state governments to provide appropriate signage along the interstates to remedy this. We are also expecting the new and exciting Logos that all the Best Westerns will be adding and replacing to their current hotels and to information signage along our great country's highways. Look for the new Logo to appear throughout the entire United States, all to be finished by the end of the year. Thank you for noticing new changes being made !

"Great Stay and Service"

5
01/05/2016

Front desk manager Joe was extremely professional, understanding and knowledgeable. The room was very Clean, Beds were soft and comfortable, Nice hot breakfast, and very good internet. Great location easy to access from interstate. We will stay again in future.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for the review on trip advisor. Thank you for the personal comment about Joe. And we are so happy that you enjoyed your room and breakfast. Your review will help others traveling through Missouri choose where to stay. Many people depend on the help from others when making this decision. Thank you once again !

"Good Breakfast"

5
29/04/2016

I was on a personal trip and stayed at this hotel for weekend. Full hot Breakfast with eggs, sausage, biscuits, gravy, and pancake, Nicely clean room, affordable price, and everything was outstanding. staff were friendly and very helpful. Great location.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are happy that you have enjoyed your stay with us. And thank you for telling others on trip advisor about your stay. I will be glad to forward your comments to the rest of the staff. May God bless you, and safe travels !

"Opinion"

5
25/04/2016

I stayed with you all last week I was happy with everything and I was thoroughly impressed with the cleanliness of the motel and the willingness of the front desk lady and the owner to accommodate me looking forward to staying with you all again this is Levi with Reeves construction out of West Plains Missouri

Best W, front sesk mngr at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review on trip advisor. Thank you for choosing us, and please know that I will be happy to forward your comments to the employees and owner.

"Enjoyable"

5
23/04/2016

Room are nice and very clean, excellent hot breakfast, good comfortable beds, flat screen tv and fresh coffee available 24hrs in lobby. The staff are very helpful and friendly man and young girl doing awesome job. Our stay was very enjoyable.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. I would like to forward your review to the desk staff. Good reviews always help make their day, knowing the job they do matters. Thank you on their behalf for the compliments. Hope to see you on return trip !

"Bob & Christine Alexander"

5
19/04/2016

Hotel has just been remodeled, looks very good. Rooms were very clean. Staff very nice and helpful. Continental breakfast very good. I would reccomend this hotel to family and friends. Best hotel in Rolla, MO/ Next time we come we will stay here.

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your review at trip advisor. I will forward your comments to the general manager, since I know he has been working diligently to remodel the hotel with new amenities. We are glad you noticed ! And yes, its a good Hot Breakfast included with the room every morning. Thank you once again.

"Good value for the price"

5
16/04/2016

I love the upgrades that have been made to the hotel lobby and breakfast area. It is a very pleasant environment while visiting our clients and we enjoy staying there. I dropped my scarf on my way , and the attendant held it for me and gave it back the next day. clean room with hot break fast along with plenty of choices. Good place to stay and the price fits our budget well.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your thoughts at trip advisor. Yes, we have recently been putting in new amenities to the hotel and we are glad you like the improvements. We hope to see you soon on your return visits !

"Nice Place"

5
16/04/2016

Great location, resonable price, hot breakfast, clean room and very quite place. we found this hotel very staifactory. we only stay here one night but will stay here again when in the rolla area. i will recommend this hotel in rolla.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for taking your time to review us on Trip Advisor. Your review will help others to make choices at locations when they travel. Thank you, again, for doing everyone a service.

"Good Job"

5
05/04/2016

First of all, the 2 employees of the evening shift and morning shift were very helpful. The evening shift gal came up and fixed the refrigerator and the morning shift gentleman gave me a tip that was very helpful going thru rush hour St. Louis and he was right!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for taking your time to review us at trip advisor. The employees will be happy to hear they were of good service to you. Come and see us when your pass through the area, we will be glad to have you back !

"Heading home from Arizona to ohio"

5
03/04/2016

Room and service was excellent - received 10 percent off meal at nearby restaurant by showing key card!! Would highly recommend a stay at this facility if you are in the neighborhood!! The breakfast was really good also!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are so glad you enjoyed your meal next door at the Sirloin Stockade, and are happy you were able to take advantage of the discount by checking into the hotel first. And your right. The breakfast is pretty good at the hotel too. Thank you for staying with us !

"Location"

5
01/04/2016

A great location for small town. We stay at this hotel every year and fine the location is close to Everything and The staff is friendly and very helpful. Rooms are very clean and updated nicely. Breakfast is superb. once again location is just right of interstate.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. As you have pointed out, we are easy to find off of interstate 44, exit 184. And the restaurants in the city of Rolla are many times excellent for whatever your craving. Thank you so much for staying with us !

"Nice 1"

5
31/03/2016

We checked by smily face lady . She gave all information what we needed . Room was clean and neat with comfortable beds . Room has many plugs for charge our electronic items. We got hot breakfast in morning. All staffs are very friendly and anttantive . Especially manager is very anttantive , informative and hard working. Walking distance 2-3 restaurants. Shortly, our stayed was perfect and stay here again when we pass through Rolla .

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for your review on trip advisor. Your review helps travelers make choices according to their needs and I'm happy that you chose to stay with us during your trip. I will forward your comments to all our staff with this uplifting review. May God bless !

"St. Pats Weekend"

5
22/03/2016

We stayed 2 nights over st.pats weekend. Staff is friendly and location is great. Room were very nice clean and comfortable. I don't want to complaints about the peoples running up and down and knocking doors and noisy around because of celebration weekend. It was great stay.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. Yes Saint Pats weekend does get busy through out the city of Rolla. Patrick is the Patron Saint of the City and College. We are glad the staff was of service to you on this busy weekend.

"Noisy Place"

2
21/03/2016

This hotel was noisy, because you could here people turning the The room was small and the bed was kind of comfortable. I would not recommend this hotel to other people. It was clean, though. It served a simple breakfast in the morning.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. We do serve many items on our breakfast which includes: Omelets or Scrambled Eggs, Sausage, 3 breads, (white, wheat, and raisin), Biscuits and Gravy, 3 cereals, (fruit loops, raisin bran, toasted oats) 3 juices, 2 types of Bagels, 3 types of Danishes, 3 types of Muffins, Milk, (skim & 2 %) 2 coffees (reg. % decaf), Oranges and Bananas , Grits and Oatmeal, Hot Chocolate, Tea, (reg. and green). Perhaps their is an item we missed. I'm sorry we did not meet your expectations. Your feed back is greatly appreciated, so that we may strive to serve you better. I will forward your comments to the general manager,

"Arizona Vacation"

5
15/03/2016

Great hotel, pet friendly, beds and pillows were very comfortable, and the staff was friendly, There were 2 restaurants within walking distance. We will definitely consider this hotel in the future when traveling in that area. We were able to get a room late in the afternoon without trouble.

Best W, front office manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. We do get a lot of comments on our pillows, that help with a great nights rest. The restaurants nearby are, as you have pointed out are a definite plus. Thank you once again for staying with us !

"NICE 1"

5
11/03/2016

I come in rolla every quarter to visit my son. we tried most of hotels in rolla but we like only 2 hotels in rolla. This is one of them. because of very freindly staffs with clean room along with comfortable beds. wifi is very fast and easy to conect with internet. Breakfast has plenty of choice with hot and clod items. price is resonalble too.

Best W, front desk manageer at BEST WESTERN Coachlight, responded to this review
Thank you so much for taking your time to review us on trip advisor. Many people will rely on your comments when choosing a hotel to stay at when they travel. We are happy to be of service to you when you visit your son. See you next time your in town !

"great place to stay"

5
08/03/2016

Great clean rooms great breakfast in the morning front desk personal is informative about about the area and great places to eat will recommend to all my heavy haul trucking companies to stay at plus the prices are fair

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your kind thoughts about our hotel on trip advisor. Its great to hear that you were pleased with our facilities as well as the city of Rolla and variety of eateries. We hope to see you back soon !

"Best best western to visit"

5
06/03/2016

Very impressed with the wonderful staff!They are very courteous and very professional! Not only were their rooms clean and tidy, I noticed that the rooms were very professionally remodeled. They had a very modern feel! Peaceful, quiet and comfortable! Also, they have a delicious, full hot breakfast with fresh biscuits and gravy "yummy" my favorite! I confidently recommend staying at this Best Western coachlight hotel, if your passing thru the Rolla, Missouri area!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. Your feedback is most important to not only the hotel, but for other travelers as well. I will certainly pass along your comments to all the housekeeping, front desk, and breakfast staff. They like to know how the customers see their performance. Thank you. And we hope to see you back again soon !

"Stay here if at all possible"

5
28/02/2016

After being on the road for a month, this BEST WESTERN was by far the best place I experienced . It was clean , plenty of hot water with water pressure , lots of towels and did I mention clean! Excellent front desk staff both day and night..Thanks

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for rating us on trip advisor. The desk staff and housekeeping staff will be happy to know their service to you was enjoyable. Hope to see you on return trips to the area soon !

"Great Choice and Friendly staff"

5
25/02/2016

Great place to stay. Over all the stay was nice and so were the people. Very clean and very friendly. Breakfast was good. Easy to find off the interstate. Conveniently next to steakhouse and waffle house. front desk staff were all very friendly and helpful. I'll be back for sure. Thank you

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on Trip Advisor. I will be happy to pass along your comments to the rest of the staff. Reviews like yours lets them know that they are appreciated. We hope to see you on your return trip should you decide to come through Missouri again.

"Very clean room"

5
20/02/2016

After long drive we stopped at Bestwestern in rolla. We checked in by smiley front desk lady. Room was clean with comfortable beds. In morning, we got hot breakfast with choice of foods. All staffs are very friendly and attentive including manger because manger stop at breakfast room and ask about experience of stay and service that's call service. We were very satisfied with this hotel.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
I'm so glad that you had enjoyed your stay at BW Coach Light. We love to hear great reviews from our guests. If your able to come back to the area for an extended stay, Missouri has some great State Parks we think you may enjoy. One of them being, Meramec Springs, where they have not only a historical iron works on site, but great trout fishing. We hope to see you soon.

"Nice room, friendly staff"

5
07/02/2016

Room was very clean. Far enough off the Interstate to be quiet. Heater fan goes on and off all night. I finally turned off the heat until the room got too cold. Full breakfast with scrambled eggs and sausage. Pet friendly. Nice grounds to walk our dog.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for taking your time to write a review about us on trip advisor. We are happy that you have enjoyed your stay and hope to see you on your return trip soon.

"Very accomodating"

5
01/02/2016

Great front desk staff. Great location right of intersection, food and activities. Property very clean with all the amenities as mentioned. Great breakfast in the mornings and its included in the price. We will stay here again.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at trip advisor. I will be glad to pass along your comments to the front desk staff and also housekeeping. And thank you for your comments concerning the breakfast. There are many people that will benefit from knowing you were well satisfied with it. Hope to see you soon.

"Not Recommended"

2
01/02/2016

Had a horrible experience finding bugs in both beds. Told the staff at desk and was given another room. Expected the problem to be reported to the manager but did not receive any apologies from the manager nor acknowledgement of any problem. Would not recommend this hotel!!!

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
I'm sorry that I may not have identified myself to you the morning you spoke to with me. Along with me was the housekeeping manager, and we were discussing your concerns with the room at that very time, when you were checking out. It was maybe my misunderstanding that it was the type of bug you had encountered that you had been most interested in knowing, given the fact that there could have been a genuine health question. And with a trained staff, they were certain it was an ordinary house hold insect. The problem was also discussed later with the general manager. We do want to make our facility as worry free as possible, and will try to make sure even the smallest insect will be dealt with. Again I apologize, if even for a moment, you have felt uncomfortable about the situation, and would like to assure you that your comments that night and morning had been followed all the way to knowledge of the owner.

"long trip home"

5
01/02/2016

broke up a 700 mile trip with our stay at rolla,mo best western. best choice we could have made. very professional with well appointed rooms. breakfast was from 6 to 9 am. we arrived at 545 to find it set up and ready to enjoy.

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
We are happy that you had enjoyed your stay here at Best Western Coach Light. And thank you for reviewing us at trip advisor. We do have a good breakfast here, and we strive to keep improving our facility. I would like to invite you back once again on your return trip. Have a great day.

"Nights stay"

5
29/01/2016

Very nice and clean .Shpwers and bed very clean and comfortable. Easy to get to.After a day on the road was well needed. Hot shower and a good meal is always needed. Tired and exhausted needed food and sleep

Best W, front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us on trip advisor. We are happy to be of service to you on your trip. Breakfast is a good way to start out here. We serve a good HOT BREAKFAST and are well pleased that you enjoyed it after a good sleep. Come back anytime !

"“Great stay minus the sounds of construction!”"

5
22/01/2016

This was a last minute stop, but it was a very nice Best Western, clean and well-maintained. My room was quiet and comfortable. Breakfast area was bright, and the food was good, with a good selection. I would stay here again.

Best W, Front Desk Manager at BEST WESTERN Coachlight, responded to this review
We are happy that you had stayed with us along your journey. We are pleased to be adjacent to a woodland area trail park that keeps levels of sound at minimal, except of course, to the joyful morning singing of the birds. Its great to wake up to a hot breakfast also. We will be glad to have you stay with us again.

"Will Stay Again"

5
17/01/2016

Great location right off interstate and they are updating the hotel. Hot breakfast and very friendly staff. Beds are heavenly and rooms nicely sized and clean. My stay here was nice we will stay again.

Best W, Front Desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at trip advisor. We are indeed updating the rooms again. This is an area that we strive to do often, from our rooms to the items on the breakfast menu. Thank you for staying with us !

"Great place to stay "

5
17/01/2016

This is a nice place to stay. I travel for work a lot. The staff was great. The room was nice and clean. I recommend and it's very reasonable. Easy on and off the interstate, just watch out for the roundabout.

Best W, Front Desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for the review at trip advisor. Your reviews help others when traveling through the great state of Missouri, when they are choosing a hotel to stay at while away from their own home. You also help us make their stay better. Thank you again !

"Right off express way"

4
09/01/2016

We were traveling in that horrible rain storm right after Christmas. We do hate those round-a-bouts getting you to places, but this B/W is located right after it and up on high ground. Check-in was easy and the price just right, the staff is very friendly and kept everyone informed about the weather conditions. There is no elevator, so if you are disabled, make sure you ask for a 1st floor room. There are no interior hallways, the door is on the outside, so the floor will get wet when it's raining. The room was very comfortable, nice size, refrigerator & microwave, nice tv but you couldn't get a lot of the stations that were listed on the tv schedule sheet. The breakfast was very good, a nice variety of hot & cold items, but the seating area is a little small. Overall, I would recommend this place.

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at trip advisor .The rains that had come upon the western states was a little unusual. But, we are glad that it did not spoil your stay. To make a comment about the television stations, our local cable company is adding fiber optic cable in the area, and updating its channel broadcast. We are sorry that some of the selection was limited, and we are hoping this issue will be resolved this week. I hope we can see you on your return trip through this area.

"Fantastic"

5
04/01/2016

comfortable room and nice breakfast. great access to US I44 and State Route 63. Local restaurants conveniently located also trip advisor is stupid and wants me to use 200 characters or more to say that..

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your response at trip advisor. Its great to hear a little, or a lot from or guests. I'm happy you were satisfied with our service.

"Comfort Stay at Best Western"

5
01/01/2016

I stayed at Best Western Rolla Missouri last month. Stay at BW was comefortable and had no issues you with the services and amenities. I would highly recommend stay here as its closer to highway and restaurants. Also, the room price was not expensive.

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
Thank you so much for reviewing us on trip advisor. Your input will not only help us to better serve you, but other travelers as well. Again thank you for your comments !

"Great place to wait out the weather"

5
31/12/2015

I checked in originally for one night but needed to stay two due to weather. The staff was very nice and helpful, lending me a corkscrew and providing extra coffee packs. The room was nice and clean and the bed comfortable

Best W, Front Desk Manager at BEST WESTERN Coachlight, responded to this review
Thank you for rating us at trip advisor. The weather had indeed been unkind due to the floods in the area, but I'm happy that we were able to help turn an unfortunate event into a much better one. We have some beautiful parks in Missouri and it is my hope that the next time you are in this area you are able to visit them and see God's work at his finest here in this great state. See you then !

"Excellent!"

5
30/12/2015

Very clean, great staff, good breakfast. The location is accessible and convenient. The equipment was all new. No smelly rooms, very clean bedding. The staff was very friendly and helpful. I would go there again.

Best W, Front Desk manager at BEST WESTERN Coachlight, responded to this review
Thank you for your review at trip advisor. Our staff has been working hard to improve all areas of the hotel to make sure each customers stay is stress free. we hope to see you this way again next year. Happy New Years !

"nice place to stay"

5
24/12/2015

Very pleased no mess no fess easy check in. Very nice and clean good Service and friendly. I had one the best times when I stayed here. I would recommend it to anyone I stay in hotels all the because I travel for work this is a very nice and affordable place. Thank you Ric Dunn

Best W, Front Desk Manager at BEST WESTERN Coachlight, responded to this review
Thank you Rick for the review at trip advisor. We are eager to have you back when traveling this way again. I will be sharing your kind words with the rest of the staff. Happy Holidays

"Great accommodation as always"

5
20/12/2015

This was our third stay - it's an ideal location if you're traveling west from St. Louis and want to avoid traffic in the am. The service is always prompt and courteous, rooms are quite comfortable. The internet works fine, what more could anyone want?

Best W, Front Desk Manger at BEST WESTERN Coachlight, responded to this review
Thank you for responding at trip advisor. We have enjoyed having you stay with us this last trip as well. Third times a charm ! We would be blessed to have you anytime.

"Just off of I-44"

5
18/12/2015

The Coachlight is a friendly, convenient spot for a night's stay. For me it is a great location just off the interstate on the west side of Rolla. Check-in was quick and friendly, the room was quiet and comfortable, and breakfast was easy. What else could you want?

Best W, Front Desk Manager at BEST WESTERN Coachlight, responded to this review
We are glad that you were pleased with your stay. I'm partial to the biscuits and gravy in the morning, but I am aware that many have a great opinion of the automatic pancake maker. Pancakes are fun for the kids to make. We hope to have you back soon, and may you have a Merry Christmas.

"Beat Western Rolla, Mo visit"

3
15/12/2015

Room was sufficient for our overnight stay. We were on the second level; the concrete walkway needed repairs; it was bubbled and coming apart. Breakfast area was located in a "terrarium" style area and didn't offer much lighting (if up before sunrise or it's cloudy). The person managing the breakfast area was also front desk person, so had to get their attention to checkout. Would stay again if needed, but have other places along the way in MO as well; just depends on if we're ready to stop for the day.

Best W, Front Desk Manger at BEST WESTERN Coachlight, responded to this review
Thank you for your response at trip advisor. We are always listening to our customers to make every stay more enjoyable. We will indeed consider your suggestions.

"Nice place to stay, Beware of the traffic rotary"

4
02/12/2015

This is an older Best Western and is a little out of date in terms of furnishings and decor. But everything is clean, comfortable, and functional. If you are unfamiliar with traffic rotaries, be careful as you exit the interstate. Not everyone uses turn signal to indicate when they are getting on or getting off the rotary. Getting on, you must yield to traffic in the rotary.

Best W, frnt desk mngr at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us a trip Advisor, and thank you for the advise to weary travelers that may be new to round-a-bouts and navigation. We are glad you have enjoyed your stay in Rolla, Mo.

"Clean and Comfortable"

4
01/12/2015

Stayed here one night when heading home from Thanksgiving travels. The front desk clerk was very cheerful and helpful. This is the second time I've stayed here in the last 4 months. Rooms were very clean and everything was in working order. There is a Waffle House right next door and a buffet restaurant on the other side, both within easy walking distance which makes it nice after being in the car for hours already. Would definitely recommend hotel for all.

Best W, frnt desk mngr at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us a Trip Advisor. We are glad you enjoyed your stay. And yes, the nearby restaurants are a good choice. The Sirloin will extend a discount to each of our customers that show their room key . Hope to see you soon.

"Comfy rooms , breakfast wasn't up to much but ample "

3
25/11/2015

Stayed September 20/21 2015 over night . Room was comfortable and had a good laundry. Restaurant in same site was a good hearty meal with friendly staff .. Expect to eat out here , breakfast was not up to much but fine, not enough tables to sit in the room and had to sit in the reception area.

Best W, Front desk manager at BEST WESTERN Coachlight, responded to this review
There are occasions when many customers do in fact like to check out or eat at the same that causes an overflow of persons compared to sitting space. As with many eateries, even McDonalds, sometimes there is limited space during busy moments of the day. We are sorry we did not meet your expectations and will certainly review your comments to see how we may improve the situation at any time there may be an overflow in the breakfast area. We hope that your next will be more fruitful.

"Great Place to Stop"

5
09/11/2015

Just need to stop for the night on my way home. With two kids it was an easy on easy off the interstate and quick check in check out. Would definitely stop here again on my next trip. Thank you very much.

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
Thank you for taking time out of a busy day with your kids to rate us at Trip Advisor. Best Western Coachlight Inn is a great place to stop on a long trip. We enjoyed having you stay with us. And thank you for being a Best Western Rewards member. Hope to see you again soon !

"nice place to stay"

5
03/11/2015

We were in Rolla to help celebrate our son's 21st birthday. We went to many of the hotels to see which might have a small area that we could just have some pizza, drinks and cake with him and a couple of his buddies. To our dismay many of the desk staff were very rude and made it sound like we were throwing a keg party. We just didn't want to have like 6-8 of us in our room eating on the bed. The young lady at the desk was fantastic, and said "sure no problem". I even offered to her that I would wipe the tables down (it was the area for breakfast).and she said no I can get that. This completely sold us to stay there. It's a no frills hotel, the room was clean, very quiet, and the staff very friendly. The morning breakfast was nice, several options. We probably will stay there again if we need a overnight stay.

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
Thank you for your response at Trip Advisor. I remember speaking to you about your experience at other hotels when it came to a small family get together. I'm glad Bethany was able to fulfill your needs, and as always, with a good attitude. We value her customer service here. When you come back again, there are a couple of great parks in the area that are also fun to meet at for the family. (should it be warm weather) We will be happy to also direct you to them should you like the outdoors. We hope to see you soon !

"not up to Best Western standards"

2
03/11/2015

over the years we have found Best Westerns to be an excellent value with some being even better than excellent. This one we would not go back to. Cleaning staff needs to be better trained. Only one person on staff at 6:00 pm and then they had to leave front desk unattended in order to help other guests who also had faulty door locks gain access to their rooms.

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
We are sorry we did not live up to your expectations . I will bring your concerns to the general manager so that he may evaluate anything he may be able to do relating to this matter.

"Traveling Snowbirds"

5
01/11/2015

We stay there every year on our way to Arizona for the winter. It is located right off the freeway, easy to get to and very comfortable. We have had the same room for the last three years. They also are very pet friendly.

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
Thank you so much for your kind review at trip advisor. Its nice to see returning customers. We have many travelers that summer home in Arizona and we are always glad to see them on their way through. Having a familiar stop along the way makes a long trip more enjoyable. See you on your return !

"Perfect for us"

5
28/10/2015

Excellent place to stay, very quiet even though they are busy. Able to have our little dogs with us as well. Very convenient on/off freeway, several choices of various types of food very near. Ideal place for us to stay, can't imagine anyone being disappointed in this hotel.

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
We are happy that you enjoyed your stay. Trip Advisor is a good place for those looking for a hotel to see what other guests think about their stay. Its nice that you had also mentioned the eateries around Rolla. We in fact offer a discount at the Sirloin Stockade for those customers who stay with us. We hope to see you again soon ! And yes we are a pet friendly hotel. For some of the readers who will be reading your review, we have a limited number of rooms that will house pets. Thank you for making advance reservations with us.

"Good Experience"

5
25/10/2015

Have stayed at this Best Western in the past and was very satisfied. That is why we stayed again and will in the future if traveling that way! The helpfulness of the staff both at the lobby and also the care shown in the breakfast room was wonderful.

Best W, Frnt Dsk Mngr at BEST WESTERN Coachlight, responded to this review
Thank you for rating us at trip advisor. Its great to hear that you had enjoyed your stay. I will be sharing your comments with the staff as we strive to better serve you. See you soon.

"Rolla Best Western"

5
20/10/2015

Hotel was clean and attractive. The staff went out of the way to make us happy and comfortable. This was my first stay at Rolla BW but it will not be my last. I was very satisfied with the stay and the price!

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
Thank you for your kind thoughts about us on trip advisor. It is not just the staff and hotel that makes a stay enjoyable, its the customers as well. We enjoy having you here as well. Thank you for staying with us. Hope to see you soon.

"Just like home"

5
19/10/2015

Very comfortable room. Friendly employees. Interested in accommodating us every time we stay here. Reasonable room rates. Clean room. Easy access in and out of motel. Nice restaurant close by. Good breakfast. Just a nice place to stay. Feels like home.

Best W, Front Desk Mngr at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing the hotel at Trip Advisor. I glad that you enjoy your stays here at Best Western Coach Light here in Rolla. I will be happy to share your thoughts with the front desk staff and the house keeping dept. See you on your next visit !

"A place to stay"

4
12/10/2015

The hotel was clean and the staff was friendly . We sleep well and had a good breakfast. Had no problems checking in or out We had our grandson with us and he could easily get on the internet connection.

Best W, Front Desk Mngr. at BEST WESTERN Coachlight, responded to this review
Thank you for taking the time to review our hotel. On behalf of our staff, I would like to express our happiness that your family enjoyed their stay. We hope to see you soon on your next visit.

"Adequate"

3
06/10/2015

Very adequate room for a quick night. nice bed, clean room. Decent & typical breakfast bar included with several hot dishes, bread products, fresh fruit, yogurt, etc. Very convenient access to I-44. Big complaint- no workout room.

Best W, front desk at BEST WESTERN Coachlight, responded to this review
I am sorry we did not meet all of your expectations. Rolla does have many free jogging trails that many customers choose to use. It also has Anytime Fitness in the area that can provide many more services than any hotel could offer, that perhaps upon your return you may wish to take advantage of using. We hope to see you in the future. Thank you for taking your time to complete the survey.

"Best Western Coachlight Rolla Mo"

1
05/10/2015

Way overdue for a renovation. Skip breakfast; not worth it & eating area cramped. Area is not well lit. Parking is pretty tight. The staff though is pleasant and professional. Room was clean and bed comfy but mattress is ready to be replaced. TV is off brand and sound quality poor.

Best W, front desk at BEST WESTERN Coachlight, responded to this review
I am sorry not all of your expectations were met. Our breakfast area is not only being renovated, but our breakfast has and is being expanded to list some but not all : Waffles or pancakes, scrambled eggs or omelets, muffins, sausage, sweet rolls, 3 cereals, 3 juices, 2 milks, bagels, to name only part of our breakfast. I am sorry you did not find what you may have desired on the menu.

"poor hotel"

2
05/10/2015

Hotel toilet was noisy and took long time to empty. Turned heat on and smelled like burning hair I had asked for room with fridge, but believed I would, and room did not. bed find, room basically clean. Time before I stayed same place, room had a fridge and stocked with beer

Best W, front desk at BEST WESTERN Coachlight, responded to this review
Some of our rooms do come with microwaves and fridges, however these are upon availability, I'm sorry we did not meet your expectations, and we will review your response with our staff. Thank you for taking your time.

"DISGUSTING - AVOID LIKE THE PLAGUE"

1
19/09/2015

I don't know if this was the only room left or what, but it was beyond horrible and deplorable! Driving back from Florida to Missouri and at 1 a.m., I was exhausted and couldn't drive another mile! Having stayed at pet friendly Best Westerns in the past, I had no apprehensions about checking in to this one until after the fact! Apparently, at this location, if you travel with a pet, you are something just a little less contagious than a leper! According to the night clerk, whom I believe was named Marlon, the ONLY room that would be available would be a smoking room at the very back of the building. As it turns out, the only redeeming quality is that it was at street level. But in order to get to the lobby from the room you would either have to walk through the maze or literally, your best option was to DRIVE around the hotel to get to the lobby if you wanted to take advantage of coffee or breakfast or anything they offered therein! And I might add that the personality of the night clerk was about as interesting as that of Frankenstein! As mentioned, it was VERY late at night! I was exhausted! If all they had was a smoking room, then how bad could it be? That is until you opened the door! I have had smoking rooms before and you could never tell that they were actually smoking rooms. This room smelled like a chimney! It was beyond putrid! I don't know the last time that the air conditioning had been turned on! The refrigerator was unplugged! The decor of the room was so deplorable I thought I had gone back in time, certainly not the quality & standards of a modern Best Western! My friend who was with me, who IS a smoker, but does not smoke indoors, even complained about how disgusting the room was! Even worse, just when we thought the smell was gone enough to try to sleep and the refrigerator was plugged in and working, when we each pulled down the sheets & blankets of our individual beds, the smoke and stench odor that came from the beds & bedding only smelled up the room again!!!!! Then, trying to find adequate plug ins for our phones, we found old dog food around the beds which OBVIOUSLY did not come from us and my dog! There were nasty stains of some kind on one of the chairs! In fact, it was no shock to notice that when the hotel obviously had changed the toilet seat, they didn't even bother to replace it with an oblong seat that matched the toilet, they replaced it with a smaller round seat that didn't even fit the toilet! Now I'm not much of a mechanic or a repairman, but even I know better than that! Needless to say, this was a despicable stopping point and was certainly NOT worth the price I ended up paying, especially to have to pay a pet deposit as well. This is one room that they should have PAID ME to stay in because I would never stop here again, nor would I ever recommend it to anyone who is going to Rolla, MO! And I am a Best Western Rewards Member! Avoid this place like the plague!

Best W, frt dsk mngr at BEST WESTERN Coachlight, responded to this review
As mentioned in an earlier review, pet rooms are specific to pet relations. At almost all pet friendly hotels, pets can only be housed in specific rooms because some guests have extreme allergies to any pet dander. Many hotels adhere to this policy of only allowing pets in these certain rooms to protect other guests and medical related issues. When these particular rooms are unavailable, there are no other rooms that can be used to house your best friend and still provide all our guests as a whole with peace of mind. I'm am sorry that we did not have a satisfactory room that could have met all of your needs as well .

"fantastic"

5
19/09/2015

staff were friendly and knowledgeable of area restaurants. Room was the cleanest and large . Would definitely stay at this hotel when in the area again. Great location off of 44 and lots of restaurants nearby and further toward town.

Best W, Front Office Manager at BEST WESTERN Coachlight, responded to this review
Thank you for reviewing us at trip advisor. Its nice to hear that your visit was pleasant. Rolla, Missouri has many outstanding eating facilities, and I'm happy that you were able to also take advantage of what they had to offer as well.