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The Rushmore Hotel & Suites, BW Premier Collection, Rapid City

445 Mount Rushmore Road, 57701-2754, Rapid City, United States - Ver en un mapa
The Rushmore Hotel & Suites, BW Premier Collection - Vista exterior El The Rushmore Hotel & Suites, BW Premier Collection se encuentra en el centro de Rapid City. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Este hotel está situado en el vibrante del distrito histórico de Rapid City a poca distancia a pie de tiendas, locales de ocio, el recorrido City of Presidents Walk y los eventos celebrados en Main Street Square o en el centro municipal Rushmore Plaza. Explore las galerías de arte y los museos, las boutiques de moda y una gran variedad de restaurantes. Los huéspedes podrán disfrutar de grandes dosis de entretenimiento que van desde música hasta espectáculos en directo. Los viajeros de placer o de negocios encontrarán los mayores niveles de confort y comodidad en este hotel del centro de Rapid City. Nuestro hotel ha conseguido un fantástico equilibrio entre un acogedor y cercano estilo y el más exclusivo aire urbanita con grande esfuerzos en sostenibildad y espacios recién renovados. Este hotel cuenta con nueva ropa de cama de lujo con certificación ecológica, acceso gratuito a Internet de alta velocidad Wi-Fi y un televisor con pantalla plana de 40 pulgadas en cada habitación. Servicio de transporte de ida y vuelta al aeropuerto regional de Rapid City. Los huéspedes podrán disfrutar de nuestro nuevo centro deportivo o aventurarse en los cercanos parques urbanos, carriles para bicicletas, campos de golf y áreas de senderismo, entre otras actividades al aire libre. Punto de recarga para vehículos eléctricos y alquiler de bicicletas en el hotel. El Monumento Nacional del Monte Rushmore está situado a 30 minutos en auto del hotel. El Monumento a Crazy Horse, el Parque Nacional Badlands, el Parque Estatal Custer y Deadwood se encuentran, igualmente, a solamente una hora del hotel. Deje que nuestro equipo de experimentados coordinadores profesionales de eventos le ayude a organizar su próximo evento. Con un total 560 metroscuadrados de espacio para eventos con un hermoso diseño y abundante luz natural, el Rushmore Hotel & Suites, BW Premier Collection ofrece el espacio idóneo para la celebración de reuniones, conferencias, banquetes y galas. Disfrute de nueva cocina norteamericana para almuerzos y cenas todos los días en el restaurante Enigma del hotel o en Privé. Los más exclusivos martinis y cócteles artesanales complementan unas especialidades gastronómicas elaboradas a la perfección. Una suave iluminación, acogedoras mesas y un relajante y divertido ambiente conforman la más reciente incorporación a la calle Main Street, el restaurante Privé. Nuestro hotel ofrece desayuno y servicio de habitaciones. 445 Lounge ofrece actuaciones musicales en directo los fines de semana y servicio de cenas.

BW Premier Collection

The Rushmore Hotel & Suites

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Lanzadera aeropuerto
    Lanzadera aeropuerto
  • Aire acondicionado
    Aire acondicionado
  • Salones / Bares
    Salones / Bares
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Personal multilingüe
    Personal multilingüe
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
Basado en la opinión de 1067 huéspedes
NOTA EMITIDA
Excelente
491
Muy bueno
346
Normal
156
Malo
51
Pésimo
23
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
136
De negocios De negocios
161
En familia En familia
179
En pareja En pareja
402
En solitario En solitario
62
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great property"

5
srqtpaflyer, Sarasota, Florida 24/08/2020

The hotel and staff at the Rushmore are fantastic. Highly recommend. Very centrally located in downtown Rapid City. Very quick drives to nearby monuments and historic towns. We would definitely stay here again.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
High five! Thank you so much for your kind words. We look forward to seeing you again.

"Loved staying here!"

5
LynnP809, Kahoka, Missouri 22/08/2020

This is probably one of my favorite hotels I've stayed in. Great location, dog friendly, nice bar, delicious restaurant, friendly staff and very clean. The wall murals in the room of Mount Rushmore and map of the area on the other side were awesome. If we ever go back to South Dakota would definitely stay here again.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
High five! Thank you so much for your kind words and the 5 out of 5 rating. We appreciate you!

"Outstanding location!"

5
User 19/08/2020

Very clean hotel with amenities you would not expect to find in South Dakota. Great place to relax after visiting the numerous attractions in the area. Mt. Rushmore is just a short ride through some beautiful country. The restaurant has excellent food and service is fantastic. Highly recommend you stay here if your within 100 miles of Rapid City.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you so much for your feedback. We hope to see you again soon!

"This Place is Filthy!"

2
kellysE9488OB, Castle Rock, Colorado 19/08/2020

The staff at this hotel is great and it's in a great location, but it's very obviously old and a lousy attempt at updating the rooms has basically failed. Not to mention, the place is filthy and in a state of disrepair. The sidewalk at the front of the hotel is covered in stains and old chewing gum, is coated with dirt and needs to be swept. The glass entrance doors to the hotel are dirty and need to be cleaned (this is hotel cleanliness 101), the floor inside the doors has a piece missing and could be hazardous. I will say that the staff was basically friendly and accommodating upon our arrival, but that's pretty much where the "pros" of this place come to an end. Upon entering the elevator, the floor is very obviously dirty with spilled liquids and needs to be swept. There are fingerprint smudges all over the walls and doors and although I can't see them, I'm assuming the elevator buttons are covered fingerprints and everyone's leftover dirt as well. There are signs inside the elevator indicating that there will be no "stay over" housekeeping service and if you want your room to be cleaned and/or require clean towels, you have to request them - due to COVID 19. After noticing full trash cans everywhere and repeatedly seeing the same bag of trash and dirty wine glasses outside one of the rooms on our floor for several days in a row (i.e., no one is doing any housekeeping/cleaning of common areas) along with all the other generally dirty areas, I think I'm more likely to get COVID 19 in this place. I'm on an extended trip through several states and this is the first hotel I've encountered that has elected to discontinue housekeeping service (and apparently all cleaning in general).

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your feedback. I apologize that we failed to meet your expectations. I hope the rest of your trip was better.

"Nice hotel! Good service!"

5
reany1984, Atlanta, Georgia 19/08/2020

City Center location hotel. They have friendly and helpful staff. The room we stayed in was a 2 double beds guest room, it was clean and comfortable. Normally the city center hotel charges a high rate for parking, but parking is free while you stay in this hotel. I'd come back next time.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words. We appreciate the 5 out of 5 rating.

"CCT Riders"

5
jamespO1404CH, Spokane, Washington 15/08/2020

Very nice hotel in a great location. Restaurants all around within short walking distance. Went for the bike rally and had a great stay. Thank you for the hospitality and the grand bike tour of the hills! Hotel has a good bar and live music. Very accommodating for all of the riders as well as those of us who wisely trailored their bikes.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words. We appreciate your feedback. Hope to see you next year again!

"Great stay"

5
User 11/08/2020

Excellent location, and they provide shuttle from and to the airport. Staff made sure to help me with all my needs and to explain all attractions and good restaurants around town. Good breakfast, clean rooms, beautiful decor. I'd come back anytime.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
High Five! Thank you so much for your kind words.

"Nice hotel, close to several sites"

5
bitsmom_tn, Lewisburg, Tennessee 10/08/2020

We needed a hotel close to Mount Rushmore and Crazy Horse Monument and chose his one (mainly because it's part of the BW group). The hotel is really neat with all its decorations and even the room had some neat stuff. There was a tripod lamp which closely resembled our equipment tripod. The bed slept good. They have a lounge but we didn't use it and you can get breakfast at the restaurant, if you choose. Be prepared, the parking lot is huge and since we got there kind of late, we had to park on the far end of the parking lot.

"Maybe not the best hotel with kids, great for adults "

4
800kristing, Oklahoma City, Oklahoma 10/08/2020

We stayed at The Rushmore for 3 nights while doing a family vacation in the area. Hotel was clean and we had no issues. Chris, the maintenance guy, was changing our bathroom light bulb on arrival. He went above and beyond helping us. Our room keys weren't working, annoying after literally just checking in. He immediately took them downstairs for us to fix. He was also kind enough to quickly bring the mini fridge to our room. Pro- Chris was great! He was the only staff we really had interaction with. Hotel was clean and great location. Rooms were quiet, we only heard train others mentioned twice the entire time. Con-Hotel doesn't have complimentary breakfast, no pool and you have to request mini fridge for a small fee. Parking is limited and only one elevator.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. Way to go Chris! I will definitely pass on your compliments. I'm happy to hear your stay was pleasant. Guests have the option of including breakfast when booking a room. Sorry, we haven't had a pool at our property for more than a decade.

"Not at all what i expected"

3
JohnRG, Bangor, Pennsylvania 07/08/2020

Check in went very well, polite and attentive staff. The lobby area was very nice. Once you step off the elevator things go south very fast. Dirty hallway, dingy carpet. Walking into the room was a bit of a shock, exposed sprinkler pipes, dingy carpet, tiny bathroom, the ceiling was patched up concrete, the mattress had well over 200,000 miles on it. Calling it uncomfortable would be an understatement. Someone spilled something in the elevator and the floors were sticky with foot prints for days before anyone cleaned it up. I booked a premium room and what i got was equivalent of a cheap roadside motel

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your feedback. I apologize that we failed to meet your expectations. Our designers purposely planned the exposed ceilings to give a more "industrial" while keeping the height for a less than congested feel. I hope you'll give us another chance to show you just how awesome we truly are!

"Very nice, clean and well ran"

4
Lisa S, Omaha, Nebraska 03/08/2020

This hotel and service were as expected for a higher end hotel. Every area was very nice and clean except the parking lot. If you come in later in the day, like after dinner, expect to not get a spot close to the door. We stayed in the Rushmore room and we were very happy with it. Pretty cool! The one disappointment was that there is no pool or hot tub.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words. We have not had a pool on the property for more than a decade. I'm sorry you were unaware of that fact.

"Not a great experience "

3
wbforever, Parker, Colorado 02/08/2020

This hotel is in a convenient location - close to restaurants, shops and the square downtown. If you are a light sleeper, this is not the place for you. It is very noisy, the hotel is not quiet by any means. You can hear toilets flushing all night, there's a train track behind the hotel that runs all night and there are two popular bars just down the street which creates a lot of car/motorcycle and party noise well into the night. The views up high are nice, but the noise is definitely an issue. The room had a musty smell about it and the shower had terrible pressure (have to run around to get wet).. issues not worth reporting but disappointing.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. I apologize that your stay was disappointing.

"Clean, good location, free parking "

5
ajator, Stephenville, Texas 02/08/2020

Walking distance to The Berlin Wall and a lot of the downtown presidents. Glad we stayed here. Coffee was good. Didn't eat at the restaurant. Staff was very friendly and helpful. Definitely recommend the Berlin Wall and a walk downtown. This was a great stop on the way to Keystone.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you so much for your kind words. We appreciate your feedback and the 5 out of 5 rating.

"Band on the Run"

4
User 28/07/2020

Hotel was excellent. The only issue was the live music from across the street on some of our nights here. Great downtown location, close to restaurants and center plaza. Staff was very attentive. Would definitely stay again, maybe request a room on other side of building.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your feedback. We appreciate your input.

"Very Accommodating "

5
823anng, Houston, Texas 28/07/2020

We made a last minute reservation due to RV broke down. We couldn't get Lyft to accept the ride from the repair shop. The hotel sent a shuttle to get us, had our paperwork ready when we arrived, worked with us to extend checkout due to our uncertainty with the RV rental company, and took us back to the repair shop when we needed. They made our bad experience with the RV company bearable. The location of the hotel is great with many restaurants in walking distance. Highly recommend the hotel!

"Nice place"

4
jnbndr, Tulsa, Oklahoma 27/07/2020

The location is great, centrally Located for all the beautiful sites to see: Mt Rushmore, Crazy Horse, The Badlands, The Black Hills, Devil's Tower, Custer State Park, etc. It's easy walking distance to lots of restaurants and the unique statues on all the street corners. The rooms are very clean; however, We visited during COVID so there was no room service, you had to request what you needed at the front desk and they'd bring it to you ( coffee packets, glasses, towels, soap, etc.). I was okay with that but wasn't told that upon check-in so the first day we were there, coming home late in the afternoon, I was not impressed that our room hadn't been cleaned yet. I understand the policy but should have been advised of it upon check in. It's not a quiet hotel, although remodeled, it's really noisy. You can hear whatever is going on in the hall from simple conversations, doors opening and closing, everything. I had ear plugs with me which helped me sleep, even through the loud band that was playing somewhere on Friday night (I think up the street somewhere) my husband said it finally quit sometime past midnight. It doesn't have a pool so for kids who have been in a car and/or hiking all day, there's no pool for them to play in when they get back to the hotel. Having said all that, I'd stay there again, the staff is very friendly and the rooms are very clean, the beds are comfortable and we loved the map on the wall. We visited every site but the Corn Palace (I think that's what it was called). South Dakota is beautiful and a great place to relax and see Another part of our beautiful country.

"Cute hotel"

4
pandabear6, Rochelle, Illinois 27/07/2020

I really like how they updated this hotel, what a difference modern decor makes. It was nice and comfortable and clean. The only thing that I didn't like was that they were not requiring the guests to wear masks in the hotel. The employees were were masks. I stayed in a room on the 4th floor and I could hear the noise from a nearby bar so it is not very well sound insulated.

"Will return again!"

4
User 27/07/2020

Booked for 2 nights in late October 2019. First time staying at this particular place. It was dark and snowy upon arrival, check in went well, went for a few drinks in restaurant, although I can't recall the name, (was in hotel) received great service. Went next day to explore many attractions in Black Hills area, was educational and very beautiful as far as scenery. Returned to have a great meal for supper, and back to really decorative room with wall map showcasing area. Comfy beds, clean washroom. Had delicious breakfast with many options. Could have easily stayed a few more days, but will return based upon this great impression.

"Leisure"

5
haydensmallfry, Aberdeen, South Dakota 21/07/2020

This hotel was great. The rooms were clean and the staff were super friendly. The location was great as well. The restaurant was also nice. We didn't have any problem with noisy neighbors which was nice since we have a 4 yr old. There was also a neat street band called High Rise that our son play the drums for one song. Completely made his night.

"LOCATION, LOCATION !!!"

3
soonerboston, New Hampshire 21/07/2020

Okay, so we could not stay cooped up any longer, South Dakota is open and it was worth the trip. We stayed at the Rushmore Hotel and Suites in downtown Rapid City. We arrived around 12 noon, we checked in, the young lady that checked us in stated they had a room available for us even though check-in was at three. She was polite, and efficient checking us in quickly. The lobby area was clean with seating and a bar and a couple of restaurants. There was seating outside as well and free self-outdoor parking adjacent to the hotel. The rooms however really need to be updated, both the sleeping area and bathroom. They are clean however so know complaint as far as that was concerned. Not a deal breaker, but they need to update....The location was great, all within walking distance of good bars and restaurants. We walked to dinner each night and also to the bar for drinks which was across the street. We also were able to do some shopping and never had to use the car to do any of these.

"Two Thumbs Up"

5
solocationer, Louisville, Kentucky 19/07/2020

The hotel is located within walking distance to restaurants and bars, in the heart of downtown. It's also close (walking distance) to Art Alley and all of the presidential statues. Parking is free, the staff was friendly, and they all wore masks. Most of the guests did not. The rooms were big and the bed comfortable, but the pillows were pretty flat. The room decor was fun! I would recommend and would stay here again.

"Harley Friendly Hotel!"

5
HarleyTrippers, Chicago, Illinois 14/07/2020

Mr. Merali, owner of this hotel, was a lovely and kind man to speak with. He was attentive to our Harley travel needs and treated us and all his guests with great care. When traveling across several states on a motorcycle, knowing that our comfort was important to Mr. Merali and his hotel team made us feel welcome. The hotel was a very clean and newly renovated space with eco-friendly and recycled products. We can't wait to go back to visit someday!

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words. We appreciate your feedback and look forward to hosting you again.

"Between Mt Rushmore and Sturgis"

5
User 13/07/2020

The Rushmore Hotel was very nice. The beds were comfortable and the room was spacious. The best thing was that you did not hear people stomping around in the room above you or the elevator door opening and closing. The a/c unit was a little noisy but we still slept well. It is in a great downtown location that has been renovated with shops and restaurants within walking distance. We liked that Sturgis and Mount Rushmore were about equal distance from Rapid City so we could visit both without a long drive. We plan on returning next summer and bringing the family.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for the 5-star review. We appreciate the endorsement.

"Great place to stay"

5
User 12/07/2020

The rooms were spacious, clean and appealing. The view was fantastic. The hotel was close to the historical attractions in the area. It was easy to locate off of the freeway. The staff was very friendly and helpful. They answered all of our questions about the area. They were efficient in checking us in and out. The room was very quiet.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your feedback.

"The Rushmore Rocks"

5
User 27/06/2020

Staying at the Rushmore Hotel was an unexpected pleasure. They are remodeling and doing a very good job of keeping out of the way of guests. The common area patio was very pleasant and relaxing. The rooms are very spacious and the bed was to die for. I want that mattress in my house, The entire Hotel was spotless. I was super impressed.

Karim Merali, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words. We hope to see you again soon!

"Disappointing "

1
imsayin13, Scottsdale, Arizona 16/06/2020

I'm a little surprised by so many positive reviews. Our stay has been very disappointing. The building feels very old with a cheap remodel. I felt the same about the rooms. I was put in a corner room with the most odd blinds that didn't keep the sun out. I'm actually writing this at 5am from my room and it's bright as day. I can hear every car, truck and motorcycle driving by. For some odd reason every time the air kicks on it sounds like it's raining in the room. I would not recommend

"Hotel in the heart of Rapid City"

3
User 07/06/2020

Great stay for a night before getting over to Mt.Rushmore and doing some hiking in the Black Hills. The hotel seems to have recently just gone through a renovation - decor around the hotel and in the rooms were updated - the only thing we did not like is the dry wall on the ceiling did not look complete, throwing off the "newness" feeling of the room. Besides that the room was clean, and bed was comfortable, there was no mini-fridge. There are a lot of dining and bar options within walking distance of the hotel. Location is perfect to get to Mt. Rushmore.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. We do have rooms with refrigerators and also have fridges available for a nominal fee. We appreciate your feedback and hope to see you again soon.

"Good location and clean with comfortable beds"

4
User 31/05/2020

This hotel is nice and clean. They have a restaurant and bar on location. The staff is friendly and location is good. No mini fridge or microwave so bring a cooler. Beds are comfortable and hotel looks updated. Not to far from keystone and Mt. Rushmore.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your feedback. I'm happy to hear you enjoyed your stay. Some of our rooms do have refrigerators. We also have fridges available for a nominal fee upon request. Only our suites have microwaves.

"Very impressed"

5
User 24/05/2020

Location great, grounds clean, room was very clean and attractive . Most of all the staff and family running the hotel is outstanding. My boyfriend and I stopped here for a visit to the Badlands, ended up having car problems and had to extend our stay (extremely happy we did). Tom is a great employee! He even recommended a shop to fix our car and gave us a ride back for pick up. We will definitely return and book again.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you so much for your kind words. I'm so happy to hear you enjoyed your stay and our staff. Tom is pretty awesome! I will pass on your compliments. I hope the rest of your trip was problem free.

"Great trendy hotel!"

5
User 24/05/2020

Great stay, loved the vibe. Hotel was clean, front desk staff were helpful & kind. Close proximity to many attractions. Will be staying here again in the future. Didn't have a chance to try the food, but will next time.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback and hope to see you again soon.

"Great Customer Service"

5
668ettiew, Rapid City, South Dakota 16/03/2020

The Hotel staff was friendly, courteous, respectful and helpful. The Bartenders Jen and Hanna were phenomenal when we went to the activities being held in the Hotel Bar. Overall Hotel staff was great and I will be returning for future visits.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for the 5-star Review, and for the staff compliments. Jen and Hannah are awesome! I will share your comments with them. We hope to see you again soon.

"Nice Stay"

5
Kimberly N, Colorado Springs, United States 14/03/2020

Nice stay. Pros: comfortable and spacious rooms, friendly staff, convenient location. Cons: no full length mirror (may seem silly but I was here for a week long business trip and it is frustrating to not have a full length mirror when wanting to dress professionally and one day I had no room service (which is not a big deal other than I did not get my coffee supplies refreshed). A special shoutout to Will, the shuttle driver who twice provided excellent customer service.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. I apologize that our Housekeeping staff did not service your room. We have staff available 24 hours a day to address any concerns our guests may have. I will pass on your compliment to Will. He is awesome! We hope to see you again soon.

"Great place to stay, centrally located."

5
Louise806, Erieville, New York 10/03/2020

Very clean and comfortable, staff was helpful, front desk gave us information on places to see and excellent places to eat and enjoy a drink. We went with a group and rooms were together. Nice weather to sit outside and enjoy the view.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for the 5-Star Review! We can't take credit for the weather, but appreciate your vote of confidence and kind words about your recent stay. We hope to see you again soon.

"Great Stay phenomenal shuttle!"

4
mariahekruger, Beulah, North Dakota 10/02/2020

The hotel was clean, staff was friendly and the shuttle services for the stock show were far beyond our expectations. We will be staying here every year for the Stockshow and we are looking forward to it!!

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words, and for the public endorsement. We look forward to seeing you again next year!

"Central hotel"

4
Nicholas M, Co. Down 30/01/2020

Clean and spacious room with comfortable bed. Small but functional bathroom with a good shower. Short walk to centre of town and shops. This building has about 6 floors and has 2 lifts. Only one was working on the two nights we stayed there and this led to long waits at busy times. Would stay again.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate the feedback and are happy to hear you would stay again. After our decision last summer to close an elevator for safety reasons after performing routine maintenance, we thought it wise to update and repair our south elevator during a much slower time over the holidays to prevent another summertime debacle. I apologize that you were inconvenienced.

"Christmas party"

5
cthaler600, New Underwood, South Dakota 30/12/2019

We stayed one night for a company Christmas party, that was also hosted by the hotel. The food was delicious, the wait staff at the party were very professional and courteous. The room we stayed in had an amazing view of downtown Rapid City. The room was also uniquely designed and extremely spacious it wasn't your cookie cutter hotel room. This is not the first time I've stayed at this hotel and it won't be the last!

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you so much for your kind words and the 5-star review. We love making our guests happy! We appreciate your feedback and hope to see you again soon.

"An Ok Hotel"

5
gooilersLeduc, Sherwood Park, Canada 11/11/2019

We stayed here when we were on our bus trip.It was an ok hotel.The breakfast in the morning was ok.It had the usual eggs ,cereal,biscuts and gravy,etc The hotel is a little older.It was clean and the staff were very friendly.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you! We do our best to ensure all our guests have a pleasant stay. We appreciate your feedback.

"Quick night out"

5
pt22019, Chadron, Nebraska 11/11/2019

We needed a close hotel to the civic arena for Beerfest and the Rushmore was perfect in every way! We stayed with 3 other couples and had a free shuttle to and from the arena. Then we were within walking distance of downtown for supper.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Sounds like a fun night out! Thank you for being our guest. Please come see us again soon.

"Great Place to stay"

4
ryandP9849JS, Lake Tapps 05/11/2019

Friendly staff, clean hotel and fun room decor. The location is downtown and walking distance to all the restaurants, shops, bakery and coffee shops. Only down side is the noise from outside. one side of the hotel has the train tracks, which get used every day, so train whistles at 3am are not ideal. On the other side of the hotel is the main street with pubs and on the weekends plenty of folks making loud noise while pub hopping. Doesn't help there is an bar in the hotel with sidewalk seating making for a fun social time but not if you want to get to sleep.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for being our guest, and for taking the time to share your feedback. We love being in downtown Rapid City but also realize there may be some drawbacks to being so close to all the year-round activity. The majority of our guests enjoy the convenience of downtown and all it has to offer. Surprisingly, many never hear the train or outside noise. We do have earplugs available for those who are more sensitive to noise.

"Great location and friendly staff"

5
User 03/11/2019

I stayed here at the end of October and really enjoyed my visit. I was able to use the hotel airport shuttle service which was really handy. I booked last minute when I landed in Rapid City and the hotel were able to accommodate me with an unscheduled airport pick up which I really appreciated. The driver was friendly and gave lots of local tips which was great. The room was clean and modern. I feel like it might have been recently renovated. WiFi signal was excellent and free. I had dinner in the restaurant on one evening. Although the restaurant was quiet the service and food were great so I'd recommend. The hotel is really close to the central area of Rapid City so I walked everywhere. The staff were all warm and welcoming.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words and 5-star review. We hope you'll be our guest again the next time you're in the area.

"15th Wedding Anniversary"

5
User 24/10/2019

We were in Rapid City for 6 nights & had a suit. It was very comfortable for our stay. After a busy day sightseeing, it was enjoyable to come back to. Many restaurants and shops nearby. Friendly staff. We would highly recommend this hotel .

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Happy Anniversary! Thank you for choosing The Rushmore Hotel for your milestone celebration! We hope you'll make it an annual trip.

"Nice Downtown Hotel"

5
3Voyagers, Houston, Texas 19/10/2019

Arrived on bus tour. The hotel is downtown within easy walking distance even in snowy/icy conditions. There are bikes available through the hotel but I do not know the details. The rooms are nice and clean but lack a microwave and refrigerator. The window coverings on our second floor room were unusual in that they allowed you to look out with the coverings closed. The staff were friendly and helpful. The breakfast buffet was good with a good selection of foods. We had a pleasant stay and would recommend this hotel to friends.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your feedback. I'm glad you made the most of your stay even with snow in October. We offer different 4 different room types in addition to our suites. Our Dakota and Presidential rooms all have refrigerators. We also have a limited number of fridges available for a nominal fee. We don't have microwaves in any of our rooms except the suites, but our staff is happy to heat up guests' food in our kitchen.

"Outstanding Hotel and Great Customer Service"

5
User 11/10/2019

This place is a gem. From the rooms, to the restaurants, to the great customer service. It is affordable, clean, and extremely well run. I highly recommend it and look forward to my next stay with them.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
You are a gem! Thank you so much for sharing your kind thoughts, and your experience. We look forward to having you back again soon.

"Over and above delivery of medicine!!!"

5
lindamS9102RN, Springfield, Missouri, United States 08/10/2019

Group manager went above and beyond for passenger by arranging her staff to bring medicine to groups ‘ next location after leaving it in a drawer at The Rushmore!!! By the time the passenger reached the next nights hotel it was past business hours at their home. The medicine was necessary within 4-6 hours because of the nature of the illness it was for. So she had 2 staff members jump in their vehicle to bring it and hand deliver the medicine!!!! The guests were beyond relieved as their 9 day trip was just beginning! Thank you Rushmore staff for saving the day and the trip!!! Awesome people!!!

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
It is so refreshing to be reminded of one of the many reasons our guests love us and return year after year! Another great example of Hotel GM Stacie going above and beyond as she has hundreds of times over the years to ensure a guest's well-being and provide the epitome of exemplary customer service. We are fortunate to have such a caring and dedicated staff that goes out of their way every day to make our guests feel special. We are so thankful Tom and Parker were able to deliver the medication in time. We definitely prefer happy endings rather than the alternative.

"Carvan Tour"

5
Scott M, Lakewood, Ohio 04/10/2019

My wife and I enjoyed the stay at the hotel. The suite was extremely roomy and was kept. The hotel was nice because it was centrally located in downtown Rapid City. There are nice restaurants located near the hotel.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you! We hope you'll be our guest the next time you're in Rapid City.

"Nice downtown location"

4
Lee L, Valhalla, New York 29/09/2019

Srayed here for 2 nights for my Caravan Tour and also 3 nights pre tour that I had booked to go to the Badlands and Deadwood. The hotel is centrally located downtown and you can pretty much walk to most of the restaurants and shops in downtown Rapid CIty. Had a nice big room with 2 beds, looked like it had recently been refurbished. Breakfast buffet is very good though depending on when you go down it can be crowded if it is near a tour group departure time. 2 negatives. The whole 5 days I was there only 1 elevator was working. A major hassle in the morning when the tour groups are leaving. I didn't really mind walking down 5 flights of stairs but I don't really want to walk up that many. The back of the hotel also faces the train tracks and when a train goes thru you can really hear it. One of the days I was there it seemed like 3-4 trains went thru between 9:30 and 11:00

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to give us your feedback. I apologize that you were inconvenienced by the non-working elevator. It was one of those things beyond our control and unfortunately caused many hardships for guests and staff. Thankfully it has been fixed, and we have already taken steps with our contractor to prevent it from happening in the future. As much as we've tried, the train schedule and crossing regulations also remain beyond our control. The good news is there are rooms on the south side of the tracks where the noise is far less audible.

"2 night at Rushmore Hotel"

4
User 23/09/2019

We stayed her for 2 night as the start of a 9 day tour with Globus vacation. Great town with cute restaurant and perfect for walking. Hotel is perfectly located right in the part of the walking downtown area. We ate at Murphy's one night and the FireHouse Brewery the other. I travel with medical equipment and the Rushmore Hotel graciously accepted a pre trip delivery to their hotel and it was waiting for me when I arrived! The only megative was that one elevator was not working, held up routine trT

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
I am happy to hear you enjoyed our hotel and our wonderful city. I do apologize that you were inconvenienced by our elevator issue. Both elevators are up and running, and we couldn't be more relieved!

"Great base for Mt. Rushmore and surrounding area"

4
459timc, Colorado Springs, Colorado 22/09/2019

We stayed two nights at The Rushmore as our base for a guided bus tour. Based on the parking lot it is a popular for the tour companies since there were buses from several different companies. However, even with the tour people there the hotel didn't seem overly crowded with the possible exception of breakfast.....more on that later. He hotel is very nicely situated in town. It was a short walk to restaurants, and a beautiful park just behind the hotel. Take some time to walk the town and see all of the statues of the Presidents. The hotel itself is obviously an older property, but is nicely decorated and VERY clean. Beds were comfortable and we really appreciated the room darkening blinds in our room. While we didn't have a lot of interaction with the staff, they were always very pleasant and helpful. The breakfast buffet was very good with a good variety of hot and cold items. As mentioned earlier, the restaurant got a bit crowded with all of the tour companies, but in our case they had set aside a nearby room for our group, so after we got our food it was just a few steps to a private dining room. This helped relieve the crowds for other guests....well thought out. Overall, we would definitely stay here again.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your input. We value your feedback and appreciate your endorsement. We hope you'll be our guest again soon!

"Good and bad.."

3
dee L, Trotwood, Ohio 21/09/2019

Good: comfortable room with great bed. Lots of counter space. Restaurant/bar had great food and drink selection. Bad: only 1 elevator working. Very irresponsible for 9 floors. No coffee in lobby early morning before restaurant opened even though night staff assured it would be ready at 5am. Desk clerk at 530am said he couldn't lift the coffee maker.

"Rushmore Hotel is Nothing Special"

3
sjgartner, Mantoloking, New Jersey 21/09/2019

We stayed here for the last night of a week-long vacation to Yellowstone and Mount Rushmore. The rooms were very nice - spacious, contemporary and comfortable. The shampoo and soap dispensers were empty which was a bit surprising. There was only one elevator working for a 9 story hotel which made for long delays. We were told the elevator has been out of service for 6 weeks, which is inexcusable. The staff blamed it on the elevator repair company, but coming from NYC where elevators break all the time and are fixed within hours or a couple of days at most, I found this to be pretty feeble. We also had a fire alarm go off at night and many guests walked down 7-9 flights of stairs to find no hotel staff in the lobby to explain what was going on. Our tour guide told us it was a false alarm (Saving is a 9 flight walk), but the hotel staff took entirely too long to let the guests know anything. We also heard that keys were deactivated so one guest walked down 7 flights, then up 7 flights to discover that his key wasn't working. I had the breakfast buffet. Strongly recommend that you skip the buffet and order off the menu. My wife ordered off the menu and her meal was much better than mine. Her home fries were much better than the potatoes on the buffet. The eggs in the buffet were over cooked and dry.

"Need to fix elevator"

2
DRJMM, Myrtle Beach, South Carolina 20/09/2019

Part of a group set up by a tour company. Only warned about elevator situation just before arrival. Has had a major impact on the enjoyment of the stay. Very, very frustrating.One of two elevators down, Walking 5 flights no fun. Waited 10 minutes to finally get enough room to get up to my room. Would not stay again till elevator fixed.

"Very old hotel in serious need up a remodel"

2
Ed R, Highland Beach, Florida 19/09/2019

I expected a much nicer hotel. One of the two elevators was not working. The place was old and dirty. The carpet in the room needed to replaced and the window shades had long past their lifetime. The shower lacked water pressure and hard to get clean, the water temperature kept changing and hard to control. Just a AAA 1 start hotel.

"Lacking Elevator Capacity and Noisy"

2
S5419JWgrahamh, Grays, United Kingdom 18/09/2019

We stayed here 2 nights as part of an organized tour. There was only 1 elevator working and this was commandeered by staff for moving luggage in the mornings as there were several tour parties staying at the hotel. Based on a review I read from 1 week earlier the elevator had been out of order for some time and there was no sign of anyone trying to repair it. Breakfast in the restaurant was mediocre and crowded due the tour parties. The hotel is located near a junction of the railroad and a major road. As a consequence when trains approach the crossing there is a lot of noise from horns and wagons both day and night. There was no greeting or acknowledgement on departure from the reception staff.

"Comfortable"

4
gloriab598, Toronto, Canada 18/09/2019

Rooms are large and comfortable. Bathrooms are large and have a wide counter. A desk and chair, lots of plug ins for your phone and IPad. A comfortable chair and two places for suitcases make it easy for travelers. There could be more mirrors and the faucet in the sink is awkward but works. The elevator is out so huge crowds trying to use one elevator for 9 floors is difficult. They are waiting for a part since July. On Tuesday night and at 2:30 a.m. a train came through blowing its whistle on and off for quite a while. It woke everyone up. Don't know if this is a regular run but It was a shock.

"Excellent Hotel"

5
casey960, Meadville, Pennsylvania 17/09/2019

We were there as part of a tour group and were very impressed with this hotel. The rooms were well appointed and very comfortable. We were right in the heart of Rapid city with restaurants and scenery all around us. A really nice place to stay.

"Great location "

4
Sometime_Wanderer, Tustin, California 14/09/2019

We stayed on 6th floor. Most of the comments in other reviews were accurate. One elevator still not working, but we had no problem with the stairs the one time we used them (our whole bus was going up at the same time). Checkin was very smooth, towels seemed new and nice, hotel is within walking distance of restaurants. Breakfast buffet was good—eggs, pancakes, sausage, bacon, fruit, muffins, pastries, juice, hash brown potatoes, yogurt, oatmeal.

"Good choice"

5
williamsinkler, Wellington 13/09/2019

The Rushmore is in a great location in the middle of the older part of town where there are lots of shops and restaurants and bars. We were late arriving so we ate in the hotel restaurant which turned out to be a good choice - service and food were very good. If we get back to this area we would definitely stay at this hotel again.

"location, location, location"

3
13sherryr, Sugarloaf, Pennsylvania 08/09/2019

The best thing this hotel has going for it is its location. It is right in the middle of town, very close to place to eat. There was a map of South Dakota on the wall - the entire wall - which turned out to be very interesting over the 4 days we were there. It is a bit worn, but nice enough. Nice wheelie chair at the desk.

"great location"

3
krar, Sd 03/09/2019

One elevator was broken, and the other took forever. It was not very big, and was extremely slow. The water pressure is poor and you will feel it if someone uses the sink or toilet while you're showering.There was food on the floor of our room when we arrived, and it was still there when we left after a 2 day stay???

"Unique but unfortunately deficient"

3
Celeste0522, Williamsburg, Virginia 03/09/2019

Stayed here as part of Trafalgar Western Frontiers Tour. Lobby beautiful with a paper machete work of art on wall, tile mural on floor & behind reception desk. Room on 6th floor unique, “funky” lights/lamps kept the room dull (so not enough light at night) & “unique” window treatments did not keep out early morning sun. Bathroom small, pipes visible under sink which should be hidden, towels easily fall off towel pegs & into trash can spot; design would be better with vanity across entire wall. A choice accommodation for many tour companies, but we had up to 5 motor coach groups present when we visited with only 1 of 2 elevators working (1 out of service for a few weeks & elevator capacity is 9 people). Stairs available, however, the narrow width of each step was concerning. My foot is an average size & I had to place my foot on each step a bit sideways so not to catch my heel. The part that makes this a scene right out of “My Cousin Vinny” was the air lines flying overhead at night & the incredibly long freight train (we could see the tracks from our window) that blew its shrill whistle forever. If I owned this hotel, I would be concerned about my financial future!

"Fridge costs extra"

3
J J, Washington DC, District of Columbia 02/09/2019

3.5–Leaves much to be desired. Got “Standard room” with 2 queen beds and “city view.” But I discovered it doesn't come with a fridge, and they charge to provide one. At time of booking, they offered two similar-sounding rooms for the same rate—both “standard,” with 2 queen beds, but one was billed at having “city view” while the other said “refrigerator.” ( In hindsight, this description was significant. But at the time, it seemed like stating an obvious, taken-for-granted amenity.) In this day and age, is a fridge really optional? And is a city view and a fridge interchangeable in terms of value? The thermostat isn't intuitive (no idea what the difference between “set” and “save” is and no instructions). They charge for water despite advertising “free water”. But the beds were firm and comfortable.

"An adequate establishment...."

3
bhinvb, Virginia Beach, Virginia 27/08/2019

....so we were here a couple of nights as part of a group. First the room was very nice, 9th floor, clean, contemporary, quiet. The breakfast/food in the dining room was very good too, as was dinner in Enigma (which was excellent). The big problem was that 1 of the 2 elevators has been inoperative for 4-5 days, awaiting parts via FedEx, they say. So a 9 floor hotel catering to groups is dependent on 1 elevator. Also the mag room keys rarely worked and we had to get replacement keys at least once a day. Other than that....

"Very Nice Hotel at the corner of Main St"

4
Jaime L, North Carolina 22/08/2019

The hotel was nice but there was no safe in the room. Also, the water in the bathroom was just lukewarm. The beddings were ok and room was clean. If not for the tour, I would love to sleep some more. It's a short walk to few good restaurants at main street. The breakfast from our tour was ok.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. We do offer complimentary safety deposit boxes behind the front desk for guest use. Hopefully you called the front desk about your lukewarm water so we could have someone check into it and get it up to normal temp. I hope you'll consider being our guest again if you're ever back in the area.

"Nice hotel and close to bars and restaurants "

4
gunner392, Milton, Canada 20/08/2019

I was pleasantly surprised by this hotel. The reception area was really nice and the lobby had a large paper statue depicting natives chasing buffalo of a cliff. The room was nice and clean and the location was great for exploring downtown. Breakfast was great at the hotel restaurant the next day. I had heuvos rancheros and they were delicious.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for the 4-star rating. We appreciate your input and are happy to hear you enjoyed your stay.

"Family Vaca"

5
apearc341618, Ocean Springs, Mississippi 18/08/2019

My sister and I were vacationing with our 92 year old Mother. Had a WONDERFUL experience at The Rushmore Hotel. The staff were friendly and did a TERRIFIC job accommodating us for our Mother's handicap needs. We enjoyed our breakfast experience each morning...no plastic and paper products! White linen and upscale...VERY NICE! Our Maitre D was so attentive and had a smile ready for us each morning at breakfast. Sandy, at the front desk went out of her way to make sure that EVERYTHING was taken care of throughout our stay...Thank you Sandy! Altogether, just a great experience!

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you so much for the 5-star Review! It warms my heart to hear you had such a wonderful experience. It warms my heart even more that you and your sister took your 92-year-old Mother on such a memorable vacation. I will definitely pass on your compliments to the restaurant and Sandy L. I'm sure it will make their day!

"Late check in and great"

4
toddc957, Ancaster 17/08/2019

We called at 8pm from down the street looking for a room after a day in the Badlands. Outstanding service, great price, and clean and well decorated room. Really enjoyed this stay. If we're back that way, wouldn't hesitate to stay again.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write such a nice review. We appreciate your endorsement and look forward to hosting you again.

"Unique Room"

4
TheCards, Sussex, New jersey 12/08/2019

Stayed 2 nights. Room was clean and comfortable. Very modern and the decor was very interesting and unique. Breakast buffet was average with usual standard foods. As we were with a tour group our interaction with hotel staff was limited.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to share your experience. I'm happy to hear your stay was enjoyable. We hope you'll be our guest again if you're ever traveling through our area.

"Comfort and convenience"

4
Khris S, Brooklyn, New York 12/08/2019

We booked this room, as non-bikers, in the middle of the Sturgis rally, because we forgot it was happening then. Oops! But no problem. The staff was very organized in terms of partitioning off a big area for bike parking but also allowing others room to park. They seem to have things down to a science in terms of organization around the rally. We were worried because one of our dogs HATES motorcycles! :-0 Well, I think he's cured! Lol The room was cute and modern, with all the usual amenities and plenty of towels. The room was surprisingly quiet too. We heard nothing of the train going by as others complained of, and we didn't really hear the bikes from there too much either. It's in a great spot, within walking distance to all the great spots downtown, which is always a plus for us. We prefer to not have to get in and out of the car once we get to a place, so that was nice. My husband wasn't crazy about the fitness center and said it was sorely lacking in the basics you'd expect, and it was small. But everything else was just lovely! The only other negative was the high price we paid for a BW, but now knowing it was in the middle of the Sturgis rally, I guess that's the reason.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
I'm glad your "accidental" experience turned out well, and appreciate all the compliments. Because we are a seasonal business, our rates do fluctuate from week to week and month to month depending on supply and demand. We typically sell out months in advance for the Rally, so any rooms that become available are usually at a premium rate comparable to other properties within our market. I appreciate your suggestion about the fitness center. We will have our management team review the proposals for consideration.

"Staff was horrible"

1
893courtneyd, Jenks, Oklahoma 08/08/2019

Let me start by saying that if I was just going to review the hotel alone I would give it a 4 star rating. But unfortunately the staffs rude and hateful demeanor over shadowed the hotel. I was greeted by a young blonde girl with glasses at check in, she did not smile or even look at me while I was checking in. After we checked in we decided to head down stairs to have a drink, we had driven from Oklahoma and were ready to relax. As we are looking at the menu board outside of the martini bar area I noticed the bartender (a girl in her mid 20s with long blond hair) staring at my family and making remarks,as well as faces. We were the only people there so it was VERY obvious her and the male bar manager was talking about us. The bar manager took our orders and when someone in my party asked for a frozen drink, he smirked, laughed and said "we" do not have a blender. He walked away and as I looked up the female bartender and another women that worked there was staring at our table again making it very obvious they were talking about us. I had to walk up to the bar to get a drink and she told me I would have to wait for the waiter that she did not serve tables. I walked straight to the front desk and spoke to the female hotel manager on duty, she was very nice and came to the bar and spoke to the female bartender. The male bar manager, which was the same man who was smirking at us earlier, came to the table and apologized but by this time the day and the stay was ruined. He said he would comp our drinks, but I did not care about the drinks, it was the shotty service I wanted changed so I gave him the 50.00 bill for the tip since we were not charged for the drinks. The next day after sight seeing we were exhausted and went to the other bar in the hotel, in order to avoid the last issues we had. This female bartender was nice and courteous, she had short blond hair, but the crazy bartender from the lounge saw us and made a point to come over several times and fumble with glasses and limes while staring me down. IT WAS VERY BAZAAR. Even my companion noticed. I have stayed in hundreds if not thousands and this was by far the worst experience I have ever had, and to top it off I paid almost 1000.00 to be treated this way.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
I apologize for the way our staff made you feel. The manager you spoke with, GM Stacie, has made it very clear to our entire staff that making any guest feel unwelcome is totally unacceptable. We have all been schooled since then on how easily our actions can be misinterpreted by those around us, after being asked to put ourselves in your shoes. I can assure you it is NEVER our intent to insult, belittle or act hatefully toward any guest. EVER. I hope we have articulated our point to each and every one of our employees that is not how we want to represent ourselves or our property, and emphasized strongly enough that such behavior will not be tolerated.

"Good but"

4
gonefishing85, Lumberton 07/08/2019

Location is great and walking distance to everything in downtown. The rooms are very nice size for an old building. The hotel is nice and clean with a great staff. The only complaint I have is the breakfast buffet. It needs a lot of help. I stayed two days and the only thing I could eat the second day was a muffin and coffee. The prepared food is quite subpar. The rest of the place was great. Making improvements to the buffet would change the grade to excellent.

"So so"

3
Sheryl T, Mahwah, New Jersey 05/08/2019

Okay so first thing the elevator was broken and we had to take the stairs up which are hidden in the back of the hotel. Next there is no room safe. Then the decor. The bath is in red white and blue. Then I looked up at the light fixture in the hall and it was full and I mean FULL of dead bugs.

"Puzzling Decor, Great Staff"

2
Wilers, Minneapolis, Minnesota 29/07/2019

You can't help but judge the book by the cover. The interior design makes no sense and the "craftmanship" of recent updates is shotty. SO many different materials - cheap materials. I told my husband we won't be staying in this hotel again, not because of the lack of cohesiveness and quality, but because we didn't sleep well. The bed and bedding weren't comfortable and the AC is either off or freezing. The window wouldn't open. Side note: we stayed on the 9th floor, supposedly the nicest floor. We found the room to be clean and the hotel staff were great. Location might be the number one thing the hotel has going for it.

"High Hopes Not Met..."

3
User 28/07/2019

We were SO EXCITED TO stay here! Room was $200 for the night. We were so disappointed. Thermostat was broken and stayed at 74/73 degrees. Mixed with the very warm, heated floor the (?) Room was way too warm...The floor was so warm our cloths in our luggage were warm as if they had just been taken out of the dryer! Shower water would vasilat from very hot to very cold. Room was VERY dark and lacked lighting. We had to ask for another lamp. Worst part was the cigarette smoke drifting in our room all night long..It truly was miserable. We were so excited to stay here for our anniversary stop on a long road trip but we were so disappointed. The 2 great things? The front desk ladies were so sweet and the room was very clean.

"Eh."

3
justvalb, Pagosa Springs, Colorado 15/07/2019

We were there three days and the hallway on our floor was not vacuumed once. Itwas disgusting. Room was contemporary but average. The description said we'd get free bottled water...not true. Breakfast buffet was very good. Location was great.

"Extremely helpful staff"

5
JCap585, West Henrietta, New York 13/07/2019

Kudos to the staff at the Rushmore Hotel. My luggage was delayed upon my arrival In Rapid City. The airline counter told me that they would forward my bag when it arrived. I tracked my bag using the airline's tracking system. It arrived about an hour and a half after I did. But the airline staff never bothered to send the bag to the hotel. Calling the airport was useless - no one answered. Stacie Hull, The Rushmore's general manager, said that this often happens. By 10:00 PM, when the bag had still not arrived, she arranged for Jeff, the hotel's van driver, to drive me to the airport (30 minutes away) and I was able to retrieve my bag. She saved the day, as I was due to leave the following day on a 10-day bus trip, and I really needed my luggage. Thank you, Rushmore Hotel.

"Old hotel w/ recent make-over, but still tired"

3
nyckt, New York City, New York 13/07/2019

It is HARD to find a nice hotel in this area. This particular hotel has gone through *many* ownership/management changes. In its current condition, the rooms have received some slight cosmetic design changes, but it is still an old hotel, that has old bathrooms, hallways, ceilings, and smells. The location is ideal - you can walk throughout downtown rapid city, seeing the presidential statues, finding restaurants (we strongly recommend Harriet & Oak for, well, anything and everything that they serve!). There is free self park adjacent to the hotel. For guests who prefer luxury and/or modern accommodations, there aren't many options in this area, which is a disappointment due to the proximity to the Badlands, Mt, Rushmore, the Black Hills, and a stopping point while heading west to Jackson Hole. The visual updates to the hotel rooms are nice, but once you're inside, it still feels like you are in a rather old hotel that hasn't had upkeep with renovations that consistent management and ownership would have prioritized. The staff was very friendly. Nice sitting area outside of the hotel. From deep sleep in your hotel bed, you can hear noisy guests as they make their way down the hall in the middle of the night (walls are thin).

"Nice Upscale Hotel Downtown"

5
jebhawkins, Summerville, South Carolina 11/07/2019

Situated in the middle of downtown Rapid City, the Rushmore Hotel provides convenient access to restaurants and shops. Be sure to check out the statues of the presidents on street corners throughout downtown. The hotel is clean and quiet and has a nice bar and restaurant. They offer a very good breakfast buffet.

"Clean room, friendly staff, beautiful decor"

5
User 10/07/2019

Room was clean and had really cool decor, staff was very friendly and helpful, and the decor in the lobby was stunning! Bed was comfy and hotel was in a good location to get back on the highway in the morning. No complaints!

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for the 5-star rating! We appreciate your input and hope to see you again soon.

"Downtown Hotel - Great Location"

4
CarlH74vdc, Palm Beach Gardens, Florida 04/07/2019

My wife & I enjoyed our stay at this hotel. The room was updated with a western theme in a modern funky way. The room was ample, clean and comfortable. You can get a good night's sleep here. The staff was professional and attentive. The breakfast buffet was limited, for example, the cut fruit was canned, not fresh; so we opted for the A La Carte Menu. Overall, a very nice stay.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for being our guest. We appreciate your input and hope you'll stay with us again.

"Good downtown location"

4
User 30/06/2019

Spent a couple nights here and found it a comfortable, standard experience. Appreciated the shuttle service from the airport -- in unexpected May snow!! Breakfast buffet was convenient. Bit of a snaffu with getting towels replaced but have to say the staff was at our door in a jiffy. Good location - walking distance to some good eateries.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for taking the time to write a review. We appreciate your input and hope you'll be our guest again.

"Downtown Rapid City hotel"

4
Doncmu, Grosse Pointe, Michigan 29/06/2019

Modern-Urbanist style rooms. Sleek, hip, clean and comfortable. Shuttle service to airport. Restaurant serves quality food and is staffed by an attentive crew. Rooms are of a good size. Bathroom follows Modern-Urbanist styling. Lobby is more traditional.

"Great location but needs work"

3
pdmaddock, Athens, Texas 29/06/2019

I just wrapped up a two day stay here with the Caravan tour company and can't say I'm happy for it. As others have stated the location is wonderful. It's right in downtown with many options in easy walking distance - they have a very cool Thursday street festival and many interesting shops. The hotel is another matter. I'll start with the airport shuttle - was 30 minutes after promised pickup time. Check in was good - if anything the front desk may be over staffed for the volume coming in but it was quick and easy. Room was functional. Decor is a strange ecliptic blend. They didn't stock enough towels (2 sets for 3 guests and repeated on day 2) and the towels had holes. Elevators are slow. The stairs are outright scary. The workout room had one precor and 3 knock off machines - one of which had a broken safety clip. Water cooler in the workout room was empty but someone fixed the ac while I was in there. Breakfast was above average. Overall I'd say this property has potential but needs work. The staff seem to be trying but don't have enough to work with. I found out this used to be a Radisson - a troubled brand that is probably following the path that IHG went though with a lot of shape up or ship outs. This one may have been a “ship out” with an owner not willing to make the investment needed.

"Amazing staff "

5
Andrewfly757, The Woodlands, Texas 28/06/2019

I stayed here for a 2 night stay while visiting the Black Hills.... The Front Desk Staff is Awesome, above & beyond would be an understatement! I had a couple of issues including lost luggage from the Airlines and they took initiative in getting my luggage from the Rapid City Regional Airport. My room was clean, modern, and nicely furnished. I ate dinner in the Hotel Restaurant: Enigma, Excellent meal with a good value for money! The manager Stacie was very accommodating, she and her crew went way out of their way to make my stay a Great One! I will seriously consider this Hotel as my choice for my next stay in the future...

"Great hotel"

4
TravelMom2021, New Brunswick, New Jersey 18/06/2019

Best thing about this hotel is the staff. They go out of their way to make sure you are happy. They are friendly, responsive and approachable. I was concerned our room might be noisy and the manager took the time to let me check out other rooms and then he moved us. He was willing to leave his office and take me to a couple different floors. Shout out to the night front desk man - lovely and helpful, thank you! The coffee in the morning in the lobby is nice but huge tour crowds grab it and I sometimes had trouble getting a cup. The decor is unique and perfect for a SD vacationer. The clean, comfortable rooms are very dark and could use overhead or more lighting. The fan does run loud but it's white noise and has an ON setting so it doesn't go on and off and wake you up. The breakfast isn't free and didn't look great so we went to some of the amazing eateries nearby instead. The hostess there was very friendly and let me check it out. Overall a nice stay!!!

"Nice central location in the center of town."

5
Neemr22, Berlin, Connecticut 09/06/2019

Start our western tour in Rapid City. The Rushmore Hotel was the choice and a nice one it was. Check in was smooth and easy. We toured most of the day so we didn't get a chance to use all the facilities. It is located in within walking distance to a number of restaurants and bars. The room had a modern decor and was comfortable. The first night we ate on premise. We were able to to get a light dinner. Which was just what we needed. Would gladly stay here again.

"Good Location Downtown"

4
henryorlando2016, Orlando, Florida 05/06/2019

The hotel was just fine location wise as it was downtown in easy distance of all the shops/restaurants/bars downtown. The bathroom did not have grab bars on the tub for getting in and out as well as the toilet is set low compared to the average. For seniors, these are downsides. The staff was attentive to our needs and quick to respond when the heating did not work and got it fixed right away.

"Awesome Hotel!"

5
Resort22601792758, Minnetonka, Minnesota 23/05/2019

This hotel was an oasis on a recent trip through South Dakota. The rooms are very cool and comfortable! Great location too with many dining options downtown. Bike rentals are available which I thought is a great amenity! We enjoyed the live music in the bar as well. The staff was courteous and I have been recommending the Rushmore to my friends and colleagues. I look forward to my next visit!

"Excellent service"

5
awmacf, Philadelphia, Pennsylvania 20/05/2019

Perfectly comfortable stay. Extremely cordial and helpful front desk staff, especially Heaven. The low price of amenities was appreciated. Clean rooms, quiet enough. The usual Holiday Inn breakfast, but OK nonetheless.

"Great location"

4
Tranquillo, NJ 16/05/2019

We gave it a 4 star to be fair since the location was perfect and within walking distance to downtown, restaurants and shops! The breakfast buffet was very good! Our only gripe was that when we went to bed after 10 pm, the sheets obviously had not been changed and were soiled. The front desk were very understanding and immediately sent up fresh linens. We left the dirty sheets in the floor but next morning when maid made up the bed and cleaned the room, she never bothered to take away the dirty sheets. We had a lovely corner room that was modern and nicely appointed but housekeeping needs improvement!

"Access to Rapid City attractions"

5
FarAway38873685619, Gillette, Wyoming 09/05/2019

We stayed at the Rushmore Hotel & Suites on 5/7/19. Loved the accomodations! The rooms were a combination of European minimalist and western decor. I know that sounds odd but it works. Everything was clean, staff was helpful, on-site breakfast was good. This hotel is within 2 blocks of downtown so very convenient place to stay and enjoy the great offerings of downtown Rapid City.

"Great Rooms! "

5
TBaytrippin, Thunder Bay, Canada 19/04/2019

Beds are super comfortable. Upgraded complimentary from a double bed room to a queen room. Love the murals in the room as well! Free breakfast and free parking! Probably the best value hotel in downtown Rapid City!

"Center of it all"

5
Jaclynb78, Rustburg, Virginia 16/04/2019

We were impressed by the location of this hotel. It was close by everything, we were able to take day trips to Mount Rushmore, Crazy Horse, Sturgis, Deadwood, Custer State Park & only 20 minutes to airport.

"Nice and clean. Great location!"

4
janchoromanski, Champlin, Minnesota 13/04/2019

Stayed there when traveling through the Black Hills. Great hotel for the price. Had a good complimentary breakfast in the morning. Great location for access to all the attractions. Rooms were clean and spacious with nice storage.

"Great location and staff"

5
User 30/03/2019

This hotel was a great value for the price. Easy walking distance to several local downtown shopping and eating establishments. Rooms were clean and staff was friendly and helpful. We will definitely stay here again.

"Fantastic, Eco friendly Hotel."

5
wyogrammy8, Sheridan, Wyoming 07/03/2019

My husband and I traveled to Rapid City for a medical appt. We were thrilled to receive a discount on our room because of this. Let me start off by saying this hotel is in the older secretion of Rapid city. There are none of the fancy, name brand restaurants nearby, but there are all types of little fun bistros nearby, plus the hotel itself has wonderful food. When you first see the hotel you can tell that it is older. But that only makes it more appealing. When you first walk into the lobby, the mosaic of Mt. Rushmore is unbelievable. Made from stone from around the world, The craftsmanship is breathtaking. We had the pleasure of meeting the owner Karim and the GM Stacy. You couldn't ask for more helpful, warm hearted people. The rest of the lobby is warm and homey. The staff at the front desk were also very friendly and inviting. The beds were great. I have a difficult time finding a comfortable bed, but was extremely pleased with the bed and coverings. Our bathroom was really cool with a blue glass barn door. Fun!! The room and the entire hotel were clean and I am very picky about that. More Doctors appointments are scheduled for Rapid City and we have found our home away from home and won't even consider the chain hotels that border the outskirts of Rapid. Thank you Karim, Stacy and the staff! See you soon!!

""Outstanding!""

5
User 07/02/2019

The Rushmore Hotel and Suites was tops on all dimensions: hospitality, cleanliness, food, transportation, quietness, etc. My every request was responded to with good cheer and efficiency. Among the many lodging options in Rapid City, this is my 'go to' by far; they offer outstanding value.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you! Our gratitude for taking time to make it a good day indeed! We are flattered that we are on the right track! Best, Karim Merali

"Awesome experience, New Years Eve!"

5
Tim723, Rapid City, South Dakota 15/01/2019

Awesome hotel, seemed to be recently renovated. Room was amazing, the staff was amazing! Great location and Mt Rushmore is about 20 minutes away. There's also plenty of shopping within walking distance. Parking is also free, which is a plus. Overall, this was an awesome stay and we look forward to seeing you all again on our next visit to the Black Hills!

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you for your kind words! We're always happy to hear from our guests, and even more pleased when your stay is as great as it should be. We hope you'll be back soon!

"Trip No.2"

5
duck72, north of england 08/01/2019

Back out West again, kicking off in Rapid City, this time with our daughter and partner so just repeated Trip No.1 First 3 nights at the Rushmore Hotel again, this is the best place to stay in Rapid City, close to downtown, like literally a minutes walk and you're at a good bar or restaurant, a bit further and downtown shopping is all around. My favourite shop being Prarie Edge, fabulous place with great items to buy, really descent quality too, and lovely staff. Back to the hotel, I love it here, the rooms are perfect, clean, modern and the staff are something else!!! Special shout out for Mandy Benson the Sales Manager, what a thoroughly lovely young woman. I booked this times stay directly through Mandy as we had a hard job getting in as it was so busy!!! But she came good in the end. We stayed another 2 nights on the end of our trip, which is where we take the car back to the airport, have the hotels mini bus pick us up and just enjoy and reflect on our latest adventure. If visiting Mount Rushmore, you are best placed as it's just a short drive from The Rushmore, or the tour bus from Fort Hays will come and pick you up. Now that trip I can certainly recommend, done it twice. You are also good for the rest of the Blackhills, Deadwood is brilliant and well worth a visit. And just an hour or so's drive from The Badlands. The i90 interstate to the north of town will take you just about anywhere you want to go in South Dakota, Wyoming & Montana. This is a great hotel, nice accommodation, great team of staff and perfect location. What more could you possibly want???

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
Thank you so much for your endorsement! We appreciate your kind words, and are so happy you chose us again as your home away from home while visiting here in the beautiful Black Hills and Badlands. We are definitely thankful for guests like you who not only make our jobs easy, but help spread the word about our great hotel. We are truly grateful to have someone as fantastic as Mandy on our team, who epitomizes the meaning of guest service! We will pass on your compliments. Thanks again for being our guest. We look forward to hosting you again many times in the coming years.

"Decent stay"

3
User 29/12/2018

Stayed here one night for business. There was a continuous dripping noise coming from the ceiling but I didn't see water so I just ignored it (earplugs helped). Overall it was fine. For the price you can't really ask for anything special. Had I paid $200+ / night, I would've definitely complained. For the value, it's as expected.

Karim M, Owner at The Rushmore Hotel & Suites, responded to this review
I apologize for the dripping noise in your room that affected your stay with us. I hope you contacted the front desk to let them know there was an issue, or at least mentioned it when you checked out so we could make things right with you. We have staff on site 24 hours a day to take care of any problems that may arise. I'm glad you were able to take advantage of our lower off-season rates, especially given the circumstances. I do, however, feel compelled to point out that while we do lower rates significantly during the slower months, we certainly cannot be compared to a discount hotel under any circumstances. I hope you'll give us another chance to show you why we are among the favorite places to stay in Rapid City.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.