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Best Western Hotel Palestine Inn, Palestine

4.5/5  - basé sur 294 notations.
1601 W Palestine Avenue, 75801-3326, Palestine, United States - Ver el mapa

Tanto si se encuentra en viaje de placer como de negocios, numerosos viajeros procedentes de todo el mundo escogen nuestro hotel de Palestine por su excelente ubicación, su relación calidad-precio y la hospitalidad sureña. Nuestro hotel se encuentra junto al Texas State Railroad, una de las principales atracciones locales. Este hotel de Palestine es consciente de que la ubicación es un factor clave durante su viaje. A poca distancia de nuestro hotel podrá encontrar numerosas actividades de ocio que van desde compras y senderismo hasta magníficos restaurantes. Los hoteles de Palestine, Texas, son ampliamente conocidos por su excelente nivel de servicio, pero nuestro establecimiento va un paso más allá. Nuestro hotel de Palestine, Texas, es uno de los establecimientos preferidos por los viajeros de negocios y los trabajadores en la zona, pero los viajeros de vacaciones podrán disfrutar igualmente de nuestras amplias y elegantes habitaciones. Las actividades de caza en la reserva Engeling Wildlife Management Area atraen a numerosos cazadores procedentes de todas las partes del país durante la temporada. El evento anual Dogwood Trails Festival goza asimismo de gran popularidad y cuenta con un gran número de adeptos. Independientemente del motivo de su viaje a esta zona, puede contar con nosotros para proporcionarle todo lo que pueda necesitar. Entre los huéspedes de negocios de nuestro hotel de Palestine se incluyen los empleados del sistema de prisiones y el Texas Department of Criminal Justice, 5J Trucking, el Hospital Regional de Palestine, Sanderson Farms (próxima apertura), Walmart® Superstore y el centro de distribución de Walmart® Distribution Center, así como numerosos trabajadores del sector del petróleo y el gas natural. A poca distancia enauto podrá encontrar igualmente la NASA, así como la Universidad de Tyler. Tanto si es usted un estudiante, un familiar, un miembro del profesorado o un empleado, nos encargaremos de hacerle sentir como en casa. Planifique un recorrido por las instalaciones de producción de globos aerostáticos de Columbia Scientific, una visita al pabellón de tiro Outlaws Shooting Range, un recorrido de senderismo por la ruta Dog Field Trail o un día en los campos de golf de Palestine. El campo Pine Dunes Resort & Golf Club goza de gran popularidad entre los habitantes locales. El Festival de Bluegrass en Salmon Lake es un evento muy popular entre los viajeros y le permitirá sacar el máximo partido a la fantástica meteorología de nuestro hotel de Palestine. Reserve su próxima estancia en el Best Western® Palestine Inn hoy mismo.

Best Western

Hotel Palestine Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 292 huéspedes
NOTA EMITIDA
Excelente
185
Muy bueno
62
Normal
23
Malo
12
Pésimo
10
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
21
De negocios De negocios
48
En familia En familia
127
En pareja En pareja
57
En solitario En solitario
26
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Clean and Cozy"

5
11/09/2018

The office staff rene was more than Accommodating she did the best she could for the best rate in the best hotel the rooms were clean the house keeping staff was wonderful the breakfast was great and the prices were exceptional I will come here often Renee is the best she rocks and out of the park

"Nice room, soft bed ."

4
27/08/2018

Nice quite clean room ,comfortable bed , Plenty of hot water. Pool was clean . Guest laundry available. Good made to order free breakfast at a cafe on site. Will definitely stay here again. Convenient to shopping and easy to find.

"Surprised."

4
03/08/2018

We rarely stay at the Best Western or hotels you can access our door from the street. But it was fine. I will say the free breakfast at the little Cafe was very good! We paid extra for drinks and hash browns instead of grits...but good homecookin. The beds were comfy and the ladies at the front desk were very friendly.

"The worst trip ever."

1
01/08/2018

This is my second time staying here this year. The first time, I found two roaches in the room. One small dead one in the air condition and one huge one in the bathroom. I complained, and thought this time will be better. But this time is even worse. This time, there was feaces on the wall in the bathroom, the bathroom floor was not swept, the bedroom floor looked cleaned, but when I mopped it with just water, it was almost black with dirt. And to top things up, there was a dead cricket in the fridge.

"Highly Recommend"

5
26/07/2018

Comfortable beds, delicious breakfast, very clean rooms, easy check-in/out, friendly staff, like the shampoo/body wash dispensers in shower, vending/ice available, coin laundry, love the floors (no carpet), best price vs. quality in town!!

"Not a very good experience"

2
17/05/2018

Check in took very long. Clerck could not find reservation at first Did not sleep much because of the train noise all night long. They could at least offer earplugs. The lady running the breakfast place was not very friendly. During breakfast a big cockroach ran over my foot! We will not return here.

BestWesternHotels, Corporate at Best Western Palestine Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Bad Management"

2
07/05/2018

Took a church group of 14 senior adult couples to visit Palestine area. Told at time of reservation (2 months before trip) that we would get church rate but received call back 2 weeks later that new owner would not honor the church rate. Told motel at time of reservation that we needed most rooms to be on bottom floor due to seniors on walkers and caned, but was told at check-in that due to high school event we could only have 5 bottom floor rooms. Check-in took extremely long time. Do not recommend this hotel if you are taking a large group.

BestWesternPalestine, Owner at Best Western Palestine Inn, responded to this review
Dear Sandrahbumom, Thank you for leaving a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Guest Representative *H. Singh Best Western Palestine Inn

"Not ESA friendly"

1
06/04/2018

When we had booked the room we notified that we had a 48lb pot bellied pig which is ESA animal. We had all the papers with this animal and they said it would be alright so we booked the room. We had drove 22hrs straight to get to Palestine and we get there the manager said she couldn't stay there saying that she would noisy for rest of the guest. I have you know she was very quiet. If they wasn't going to accept her they should had let us know when we booked the room and then we wouldn't have worried about it. But it was ok if she was a dog. We went motel 6 and saved some money and they took princess with no problem.

"Good value"

5
06/04/2018

The Best Western in Palestine, Texas, was a great choice for us. The rate was very reasonable. The rooms were spacious and clean. The breakfast that was offered along with the room was fantastic. The people were friendly and very helpful!

"I had not been here in years..."

2
01/04/2018

I did not finish a job in Palestine so I needed to use some BW coupons and came here. I asked for the BEST room they have. King suite. I had my wife and daughter with me so when a panhandler approached my wife and daughter in the parking lot this was my first red flag. Then can into room. No carpet... ok with us because it's cleaner (or should be) then we noticed only two towels. My wife jumped in the shower and I was gonna walk to get towels and bedding for the pull out but first I needed a plug in for my phone. I pulled the night stand back and saw... trash, bugs hair and food. So I looked under the bed... same thing. I tool picture and a video which made red flag two. I walked to the front desk and again asked for money.... showed video to girl at desk... she was imbarresed and kept apologizing offering to move me and even come clean my room. I got towels and went back to room to discuss it with wife. We were tired, 16 hour day so we didn't want to leave... but when wife saw the dirty floor we pulled back cover and two hairs ON THE BED. Done Load up stuff and got a refund. We left and went to comfort suites up the road for about 32.00 more.......... ? This is a old property but I stay at 50 year old BWs and they are still nice condition. This property is NOT UP TO BE standards.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Hello John, I sincerely apologize about your experience. This is not normal at our hotel at all and it is unacceptable. We go to great lengths to make sure every room is properly stocked with adequate supplies such as towels, blankets, and etc. We disinfect our remotes and put them in a fresh remote bags and disinfect all surfaces, headboards and etc. So I want to ensure to you this is not the norm at our hotel or how we operate. Again, I apologize for your experience. -H. Singh

"Clean Room No Breakfast Buffet"

3
31/03/2018

Our stay had a Super clean room! There were Limited choices for Breakfast from a voucher for the restaurant that was crowded, noisy, and tiny. Not what I expected from the Best Western Breakfast Buffet.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Hello Gena, Thank you for staying with us! I apologize for any inconvenience that you may have experienced. I will definitely take your advice on the breakfast area being small and noisy. We are in the process of renovating our breakfast area. Thank you and take care! -H. Singh

"They Lost My Reservation"

3
27/03/2018

They lost my reservation!!! I have stayed at this Best Western twice a year for the past 5 years. I have never had a problem. The manager was always great. I made my reservation with a credit card to hold it. I called the hotel & not through the website. There is a big Dogwood Festival during this time. They have changed managers or owners, I'm not sure which. I arrived after driving 7 hours for them to say "I don't see a reservation for you." I don't have any rooms. All the reasonable hotels were sold out. So I had to stay in a "not so nice" hotel. Just a warning!

"love to stay here"

5
18/03/2018

this is a regular place for us on our way to Canton Trade Days...love the place. Nothing negative to say...the breakfast next door at the diner really is very nice. Quiet nice clean motel with new wooden flooring and fresh bedding.

"Very clean"

4
03/03/2018

Beds were comfy, room was exceptionally clean. AC unit was very loud and be prepared for train noises all night. Desk clerk was courteous and helpful. KFC right next door and free breakfast in the diner adjacent.

BestWesternPalestine, General Manager at Best Western Palestine Inn, responded to this review
Thank you so much for taking the time to write a review! I'm glad you had a great experience here. I appreciate your comments on the rooms and the beds. I sincerely apologize about the AC units and the train being loud. I am working on finding quieter AC units for our rooms and sound proofing our rooms from the trains. Thank you for the feedback. I hope you will come back and see us again soon. Take care :) H. Singh Hotel Manager at Best Western Palestine Inn

"Stayed for a hunt at Gus Engeling WMA"

5
21/01/2018

Room met all my expectations. Staff was professional, room was clean and up to date. Heater worked well considering the outside temperature was in the teens. Price was right and the breakfast was good.

BestWesternPalestine, General Manager at Best Western Palestine Inn, responded to this review
Thank you so much for taking the time to write a review! I'm glad you had a great experience here. I appreciate your comments on our rooms and the breakfast Thank you for the feedback. I hope you will come back and see us again soon. Take care :) H. Singh Hotel Manager at Best Western Palestine Inn

"Excellent place to stay. Accommodating staff, hotel is kept very clean and neat. The separate building for breakfast is"

5
07/01/2018

This is an excellent ent place to stay. The staff are very accommodating and the hotel as well as the grounds are kept very clean and neat. The separate building for breakfast is quite unique and interesting. The staff here are also very likeable and make you feel right at home.

BestWesternPalestine, Owner at Best Western Palestine Inn, responded to this review
Wow bartodn, thank you so much for the review! I appreciate your nice comments about the hotel and staff. I'm so glad you had a great experience here! I hope you will come back and see us again soon. Take care :) -H. Singh Hotel Manager at Best Western Palestine Inn

"A clean roadside motel."

4
07/01/2018

I didn't feel like driving to Tyler to stay so we chose this one. I stayed here a couple years ago and did not like it, but this time, wow, it was so clean. No bad smells in the room due to nice new hardwood flooring. Very cold vending, nice fizzy soda. The breakfast is not as abundant as the usual buffet but it was served quickly. The only thing about this motel is the etiquette of travelers, which you can experience at any motel but gosh people...I know you are there for your free breakfast but please tip the waitress. You are sitting down and being served food. I was in shock at how many people exited their booths without leaving a tip to these waitress that come in early to serve food. Also, travelers, you are not the only ones there...some people are getting up early or perhaps doing business so please don't scream and yell and run and knock loudly. There is travel etiquette.

BestWesternPalestine, Owner at Best Western Palestine Inn, responded to this review
Wow, thank you so much for the review! I appreciate your nice comments. I'm so glad you had a great experience here! I appreciate you. I hope you will come back and see us again soon. Take care :) -H. Singh Hotel Manager at Best Western Palestine Inn

"Comfortable Stay"

4
03/01/2018

Room is comfortable, but no frills. Does have microwave and fridge. The best part of stay was the complimentary breakfast in building on property. Food was cooked to order from 4 different choices. Hotel is located on Hwy 79 S not far from downtown and antique stores. A KFC and a grill are nearby. All rooms have outside doors, so you might not want to stay here alone, but the rooms are back from the highway and not noisy.

BestWesternPalestine, Owner at Best Western Palestine Inn, responded to this review
Thank you so much for the review! I appreciate your nice comments. I'm so glad you had a great experience here! I hope you will come back and see us again soon. Take care :) -H. Singh Hotel Manager at Best Western Palestine Inn

"Love the stay!!"

5
01/01/2018

Great location, and the service was great ,clean room and bathroom, excellent choice of Hotel for a family, and the Breakfast was amazing! !We would love to go back to see more of the town ,Great Place to stay.

BestWesternPalestine, Owner at Best Western Palestine Inn, responded to this review
Wow Robert, thank you so much for the review! I appreciate your nice comments about the hotel. I'm so glad you had a great experience here! I hope you will come back and see us again soon. Take care :) -H. Singh Hotel Manager at Best Western Palestine Inn

"Family trip"

5
24/12/2017

We were there to say my son and his family , we always enjoy our stay at the best Western . And the staff it's always great and very friendly and always willing to help and answer any questions you may have

BestWesternPalestine, Owner at Best Western Palestine Inn, responded to this review
Wow, thank you so much for the review! I appreciate your nice comments about the staff. I'm so glad you had a great experience here! I hope you will come back and see us again soon. Take care :) -H. Singh Hotel Manager at Best Western Palestine Inn

"Excellent hotel"

5
30/11/2017

Have stated at this hotel several times. I work nights at one of the prisons and stay between shifts to sleep. The manager always has me a upstairs corner room. Staff is always friendly. Rooms are always clean.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you Tammy, for your review! I greatly appreciate your nice comments regarding our rooms and staff. I'm so glad to hear you had an excellent experience here! Thank you for staying with us several times. We love and appreciate loyal customers like you! Please do not hesitate to call me if you ever have any special requests about the room 903-723-4655 I hope to see you again soon! Take care. -H. Singh Hotel Manager at Best Western Palestine Inn

"Best Western, Palestine, TX"

4
20/11/2017

Everything good, except that I do not want to go to a restaurant for breakfast. I want a buffet, so I can get something fast, and cheap. On some days, I limit my food choices, and the voucher for a nearby restaurant had no good options for me, and of course, I would need to leave a tip, increasing my expenses. I would still stay here again, because my needs are few, and it is reliable.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Timothy, thank you so much for your review! I greatly appreciate your nice comments regarding our hotel. I'm so glad to hear you had an excellent experience here. I apologize that our breakfast options didn't satisfy what you were looking for. I am going to work on adding more options to the menu for our customers. I hope to see you again! Take care. -H. Singh Hotel Manager at Best Western Palestine Inn

"Great Breakfast voucher to local Cafe!"

5
17/11/2017

This is a great AFFORDABLE place to stay! Great price! Always nice, clean rooms! Courteous, helpful staff! AND You get a VOUCHER for a Delicious Real Breakfast at a cute local cafe that the hotel surrounds!!!

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you so much for your 5-star review! I greatly appreciate your nice comments regarding our hotel and the breakfast. I'm so glad to hear you had an excellent experience here. I hope to see you again! Take care :) -H. Singh Hotel Manager at Best Western Palestine Inn

"Short trip"

4
10/11/2017

Easy access. The room was very clean. Everyone including other customers were extremely friendly. Love that they are pet friendly. That is why we love staying at Best Westerns! The location of our room must have been near maintenance/utility room as occasionally there was some noise, not so bad that we couldn't sleep. Our next fall foliage excursion if we stop for the night would be here. Just wish the trains didn't run every hour all night...

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Liz, thank you so much for taking the time to post a review. I'm so glad to hear you had an excellent experience with us! I appreciate the positive review and I am pleased to know that you enjoyed the stay and our friendly staff. We will work on the problem about the noise you were hearing in your room. I apologize about that and I assure you that we will find out where the noise is coming from and try to fix it. Again, thanks for the positive review and we look forward to your next stay!

"Great room"

5
06/11/2017

The room not only looked clean but smelled clean. A lot of hotels overlook the fact that their carpets stink. I appreciate the attention to detail. Also,free breakfast is served at restaurant and is very good. I will stay at this hotel again.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Margret, thanks so much for taking the time to post a review for Best Western Palestine Inn. I'm so glad to hear you had an excellent experience with us! I appreciate the 5-star review and I am pleased to know that you enjoyed the breakfast. Again, thanks for the positive review and we look forward to your next stay!

"Excellent Handicapped Facilities"

5
24/10/2017

Shower and grab bars were very helpful. Presentation of items in the room were artistic. Room was very clean. Breakfast is provided at a nearby cafe. Food was good, however would prefer more the usual Best Western breakfast facility.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Thanks so much for the review! I'm so glad to hear you had an excellent experience with us! I appreciate the 5-star review and I want you to know that I will work on adding some of the usual Best Western breakfast facilities. Again, thanks for the positive review and we look forward to your next stay!

"Clean Nice place to stay"

5
16/10/2017

The Best Western in Palestine has clean rooms, very quite, quick check in, nice people working desk, great rates, beds are very comfortable, and the free breakfast could not be better. We highly recommend this Best Western.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Pam, thanks so much for taking the time to post a review. I'm so glad to hear you had an excellent experience with us! I appreciate the 5-star review and I am pleased to know that you enjoyed the breakfast, rooms, bed, and our friendly staff. Again, thanks for the positive review and we look forward to your next stay!

"Great place to stay"

5
08/10/2017

As soon as I walk in they are very nice and excited to see you. I have great rates,clean rooms and very nice people working there. Plenty of parking, very quiet, they have satellite TV with all the channels wouldn't recommend this place to stay when in Palastine

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Anthony, thanks so much for the review! I'm so glad to hear you had an excellent experience with us! I appreciate the 5-star review and I'm glad to hear that you enjoyed the rooms and friendly staff. Again, thanks for the positive review and we look forward to your next stay!

"Another good stay at this hotel"

5
29/09/2017

This is an older hotel, but it is kept very clean. We stay here every time we go to Palestine. The beds are very comfortable. The staff is very helpful and friendly. The breakfast at the restaurant next-door is always good. We have stayed here six or seven times and have never had any kind of problem.

BestWesternPalestine, Manager at Best Western Palestine Inn, responded to this review
Kenneth, thanks so much for the review and for staying with us again! I'm so glad to hear you had an excellent experience with us! I appreciate the 5-star review and I'm happy to hear that you enjoyed the breakfast and our friendly staff. We look forward to your next stay!

"On the road south"

4
23/09/2017

We returned here after a good experience here 2 years ago. The place has all been redecorated and is very well kept. It is the nicest non-new motel we have stayed in. The staff was super friendly and the room comfortable. Breakfast was a voucher at a regular restaurant on the property, a nice change from the normal continental breakfast. We will return.

"Hurricane Evacuation"

5
05/09/2017

Best Western Palestine rates a 10+ with us. Friendly, caring staff, clean facility. They went above and beyond during our time of need. Offered ideas for keeping grandkids busy with local parks and activities, kept updated on medical needs we experienced and were truly concerned about our well being. Great people to have shared a tough time.

"palestine best western"

5
02/09/2017

Excellent place to stay , clean room , excellent customer service . every time i come to the town this is my place to go. they remember me by my name and greet and treat my like a very special person. Love love this place..!!

"A Place Well Worth Staying"

5
01/09/2017

I highly recommend this Motel. Budget is great, Your going to fell like you paid top dollar for the service and attention you get from the staff as you do a high $$$$ Hotel. I can't explain the kindness and friendliness we received. Especially since we were evacuees from Hurricane Harvey.

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thanks for taking the time to post a review for Best Western Palestine ,TX. I am pleased to know that our front desk staff was very nice and accommodating. Again thanks for the positive review and we look forward to your next stay.

"Best western Inn Palestine Texas"

5
01/09/2017

We absolutely enjoyed our stay. Under horrible circumstances we had flee houston due to hurricane Harvey. But the manager, Jackie was absolutely amazing. Made us feel at home through this tragedy. I highly recommend this hotel and will be back.

"Not for me."

2
31/08/2017

1st, this is a motel, not a hotel. would not have let customer service book this had I known that. older property but rooms have been refurbished so not terrible. My issue was walking into the bathroom ( very very tiny bathroom ) at 2 in the morning to find a couple of big ol roaches crawling around... disgusting... Had it not been for the roaches i would say it was "okay" in a pinch.. but I'm not going back.

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. we have pest control company , every two weeks they will thoroughly inspect and treat rooms inside out . I was told by a professional from pest control that our area has issue with water bugs every times it rains . I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 903-723-4655. Sincerely, Guest Representative JACKY Best Western Palestine Inn

"Affordable and Comfortable"

4
07/08/2017

This hotel isn't fancy but it's clean, quiet, has comfy beds, and the staff is wonderful. The free breakfast at the restaurant saved our bacon a few days. All of the employees went out of their way to make sure we had a good visit.

"Hotel stay"

5
04/08/2017

Great people very helpful and very friendly! The rooms were clean, the pool was clean and very accessible. We were there to see a live play my grandson was in the people were very helpful in getting us to the program.

"Restful Nights Sleep"

5
31/07/2017

We stayed one night. The property was very quite. We were able to park by our door. Staff was professional and courteous. Very clean room. The air conditioning unit worked very well for the extreme temperature of Texas Weather.

"Great service and clean rooms"

5
08/07/2017

The staff at the counter was great and helpful. I really enjoyed the cleaning staff asking if we were comfortable as well. The counter staff helped us with direction around town. Awesome!! The rooms were very clean and for me to say that is good because I am a very picky person.

"Beds are very comfy"

5
27/06/2017

Staff has great customer service Jacky is such a great person always with a smile. Room was very clean. Bed was super comfortable. Was offered a late check out due to checking in late. Restrooms were very clean

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you so much for your feedback! My entire staff and I are pleased that your stay was great. We hope to see you again in the future if you're ever back in the area

"Comfortable but average room; great customer service"

4
24/06/2017

Our king room was about average for BW but the customer service experience was exceptional. We could tell that he really cared about our comfort. The made-to-order breakfast was a nice change from the expected hotel chain breakfasts.

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thanks for your review! I am glad to hear you enjoyed your stay with our hotel. I appreciate your feedback as it lets us know what our guests like and where we can make improvements. We sure hope you stay with us again next time you're in Palestine.

"Great Experience at Best Western."

5
22/06/2017

Exceptionally clean, Nice pool, friendly staff, great price, delicious breakfast. We will stay there every time we are in Palestine, TX. The restaurant close to the motel offered several choices for breakfast and I opted for pancakes and bacon. They were delicious.

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thanks for taking out time to review our hotel! We are always working hard on making sure our guests enjoy their stay with us and happy to hear we met your expectations. We appreciate you for noticing the room cleanliness and breakfast options. Those are very important in a hotel. We sure hope to see you again soon next time you're in town!

"Great staff"

5
18/06/2017

Beds were very comfortable, pillows were not flat. Fridge was replaced immediately when told the current one wasn't working good. Ice machine worked great also. Staff calls the room to make sure everything is great after you check in.

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you so much for your great review! I am glad to hear you enjoyed your stay with our hotel. I will be sure to let the staff know about your great experience with us .

"BW Palestine Inn"

4
13/06/2017

Best Western Palestine Inn is a older hotel but it's very nice... but different. The breakfast isn't served in the lobby, you walk across the parking lot to this cafe and it's all freshly cooked!! The pool sits in the middle of the parking lot, that's a little odd, all exterior facing rooms but the rooms are very nice... bathtub was small but for the age of the hotel it's understandable

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you very much for taking time to let us know about your nice stay with our hotel! I am happy to hear you had a wonderful experience and that we met your expectations. We sure hope you stay with us if you're ever in Palestine again.

"Super Hotel"

5
10/06/2017

Clean rooms and a terrific staff make this a great place to stay! We stay here every year and as long as it is run by the current folks, we will be back many more times! The staff went out of their way to welcome our group of 22 and provide for them. Extra towels, pool towels, and they even made us popcorn! Check in and check out was smooth even with multiple rooms.

"Yearly homecoming"

4
17/05/2017

I've stayed at this Hotel for the Old Pal Music Festival for 16 years now. The staff call me by name, noticed I had a new car. It's like going back to one's hometown for an annual visit. Rooms are comfortable and the little café has some nice choices for breakfast.

"Great price"

5
04/05/2017

We were just passing through and stoped for the night. Great price for the room. Looks like an older hotel but it was clean and comfortable. No complaints. We would stay here again when passing through on a trip.

bestwesternpalestine, General Manager at Best Western Palestine Inn, responded to this review
Thank you, Travis for your 5-star review! We greatly appreciate your comments regarding our rooms and friendly staff. I'm so glad to hear you had an excellent experience with us! We hope to see you again soon!

"Excellent Value!"

5
24/04/2017

Staff is friendly and helpful. Best place to stay in the area! Rooms are clean, internet works great, breakfast is really good. After staying just two times, management always remembers me and greets me like an old friend.

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you, for taking the time to share your experience. We are grateful for your gracious comments . We hope to welcome you back again soon! Warm regards, Jacky.

"Excellent Experience!"

5
09/04/2017

The room price was the best of my whole week long trip!! Kind and helpful staff and a made to order breakfast!!! So much better than the same old do it yourself waffle or dry packaged pastries! Restaurant on property is so charming and made adjustments for diet within the included breakfast!!! Very nice small town touch instead of typical duplicate chain hotel experience. The room was nice with granite counter in bath and both HBO and Cinemax along with a wide variety of other channels available on the television. I will definitely stay there again! Don't change a thing!

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you, for taking the time to share your experience. We are grateful for your gracious comments . We hope to welcome you back again soon! Warm regards, Jacky.

"Best experience! Staff and Hot Breakfast make traveling easier"

5
07/04/2017

Traveling for work and so happy this hotel is where my employer chose to put us up. Staff is great. They truly understand meaning of customer service. Free hot breakfast is awesome! No old coffee and stale danish here. Eggs, bacon, grits, the whole nine. Outstanding

bestwesternpalestine, Manager at Best Western Palestine Inn, responded to this review
Thank you, for your 5-star review! We greatly appreciate your comments regarding our rooms and friendly staff. I'm so glad to hear you had an excellent experience with us! We hope to see you again soon!

"Very nice stay in Palestine, TX"

5
31/03/2017

The management at this hotel is excellent. We are repeat visitors, and they noticed that we accidentally booked a smoking room. They called us several days ahead of time to let us know our current reservation was a smoking room. When we realized our mistake, they were able to move us to a non-smoking room. What great proactive service!

"good time"

4
28/03/2017

We went to see the dogwood trees but they bloomed early this year so we did not see many blooms but enjoyed all the things the town offered. There were some very good places to eat and shop. We went to a place that had the best pie I have ever eaten. The visitor center was very helpful to us.

"Great place to stay in a small town!"

5
27/03/2017

We have stayed at this Best Western twice, and both times have been wonderful. This time was better because we were upgraded to a suite for the same price, I guess because we are BW loyalty members. I was lucky to call a month early, because there were THREE festivals going on that weekend, and the hotel was booked solid. The location is very convenient to downtown. The king-size bed was more than comfortable, and the enormous TV looked new. The breakfast is a full, hot breakfast with four combinations to choose from, and choices within those. Not being very original, we had the eggs, bacon or sausage, choice of toast, and grits every morning. Palestine is a friendly place with nice, helpful people, and this hotel is no exception. We stayed there last year, and we will stay there again next year.

"best place to stay in palestine"

5
27/11/2016

Excellent customer service, clean room, with hot breakfast in the morning . Great value for your money. I always stay at this place when i visit the town. Never had any problems and as usual i get the quality service that I am use to. The staff is really courteous and welcoming, and always available if i need their assistance .

"Superior Management and Service"

5
21/11/2016

My family stayed in two separate rooms here for one night to visit the Polar Express holiday attraction nearby. The owner/operator, Jacky, was extremely accommodating. It was obvious that he puts in quite an effort to ensure that his guests stay are enjoyable. Jacky freely offered information regarding both his hotel and accommodations as well as useful information about the city itself. Although this is a lower-priced facility, we found the hotel to be very clean and comfortable, with a much more pleasant staff than one would expect for such a good rate. Great job folks! We will see y'all again next year!

"Great Inn and Restaurant"

5
20/11/2016

We had an awesome stay at this Best Western after going to ride The Polar Express in Palestine! Great room for "large" families because it sleeps 6 on 3 double beds, with a very clean room and great service. I actually thought it would be great if you were a crew of oil workers being able to bunk together to save money! The restaurant the next morning is the ole country restaurant you see in the movies, great people, everyone knows everyone, super nice and GREAT FOOD!

"Nice place and very nice folks"

5
15/11/2016

I spent a week here in October and had a nice stay. Jackie at the front desk was professional and friendly, he is just a really nice person to deal with. The room was clean and comfortable, i had no complaints whatsoever. They offer a free breakfast at a small restaurant in front of the hotel but i did not take advantage of this perk.

"Best Western Palestine, Texas"

4
10/11/2016

This is a nice hotel in a quaint small town. I love that I can park at my door. Breakfast is served at an adjacent small restaurant. the staff at the restaurant is polite, friendly & efficient. The Pancakes were good.

"Very Pleasant Stay!!!"

5
06/11/2016

Staff were so friendly could not do enough for us. Clean rooms, everything was just perfect could not speak highly enough of this hotel. Were very informative in helping get around. Would definitely stay at this place again!!!

"Great hotel"

5
25/10/2016

Another enjoyable stay at bestwestern palestine. No, this is not a 5 star hotel. What it is is a very clean, comfortable and enjoyable place to stay. Always friendly people at check-in and check-out. They truly try to make your stay enjoyable and as pleasant as possible. The breakfast at the hotel is also excellent. Home cooked meals that are exceptional. Each time I am staying in the Palestine area, I book my stay here and never consider any other place.

"Super Courteous & Sparkling Clean"

5
02/10/2016

Checked in early on Friday without a problem. Employees were extremely helpful. Manager even visited our rooms befoe he gave us the keys to make sure they met his standards. The rooms, especially the bathrooms, were sparkling clean. The beds were very comfortable. The pool was also very clean. My grandson enjoyed the cookies located in the lobby. Free breakfast was not the usual buffet but a choice of four different full breakfasts in the cafe next door. The only thing I would improve about this extremely affordable accomodation is the coffee service in the lobby. They have powdered creamer instead of real half & half. Otherwise everything was perfect.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Your comments are greatly appreciated. We do have a great team here and our entire focus is ensuring our valued guests receive the very best experience possible. We use these comments as our compass to ensure we are always moving towards the ultimate goal of perfect execution for our guests and your comments help us stay out of the ditch. It was a delight to have you as our valued guests and truly hope to be able to be of service again soon.

"Like Visiting An Old Friend"

4
28/09/2016

Out of the many motels in Palestine, we repeatedly choose the Best Western Palestine Inn whenever we visit. It is conveniently located on the loop, near restaurants, shopping & medical care. The recently renovated rooms are comfortable, offering all the amenities for a restful stay. The staff is always friendly & helpful. A full free breakfast is offered at an adjacent restaurant from 5:30-9:30 AM & a hospitality table is in the lobby throughout the day. There is, however, limited seating for so many guests, so the earlier you go, the more likely you'll be seated right away!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Carolyn, The highest compliment we can receive is a returning guest. Your coming back for a repeat stay let's us know we are on the right path when it comes to offering you and your family the best experience possible. I'll forward your kind comments to our staff. However as keen as they are on guest services I'm certain they have already looked at it and I'll be hearing from them about your kind comments.

"Nice"

4
19/09/2016

Property is extremely well maintained (including outdoor landscaping). Friendly & helpful staff. Convenient highway access. Pet friendly. If there is a negative, it is the location which is an older part of town which hasn't seen much renovation or new investment. I plan to return on my next opportunity.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for choosing our hotel and allowing us to have you as a valued guest. Our main goal, always, is to ensure each guest's stay is as enjoyable as possible. . Again, we truly appreciate your comments and hope to see you again soon.

"Excellent Stay"

5
19/09/2016

This was a wonderful and friendly hotel. The bed was more of the comfortable ones I have experienced at a hotel. I did not have the breakfast, but I imagine it was great too! I highly recommend this hotel.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thanks for your kind words. The staff and I strive to ensure each of our guest leave having an grand experience

"Palestine Inn"

5
18/09/2016

Stayed one night for wedding reception. Quick check in, clean room,very comfortable bed. Grounds were very well maintained. Even though this is an older hotel, it has been kept up very well and I would recommend this hotel highly.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for choosing our hotel and allowing us to have you as a valued guest. Our main goal, always, is to ensure each guest's stay is as enjoyable as possible. We strive to move quickly and to complete each guest's request in a manner which will meets the guest's expectations. Again, we truly appreciate your comments and hope to see you again soon.

"Quiet, Clean, & Very Comfortable"

4
17/09/2016

This is a great place to stay in Palestine, TX if you're visiting or passing through. The staff was very friendly during my recent stay. The room was big, roomy, clean and had all of the comforts of home (coffee pot, refrigerator, microwave, iron/ironing board & hair dryer). Of course, there was a nice big flat-screen with the remote in a sanitizing sleeve. The hotel also offers a complimentary full-course breakfast at a little restaurant located next door to the building.

"Quaint, Comfortable, Clean, Friendly,"

4
06/09/2016

Very nice and clean motel. Traditional feel of an old motel with all of the current conveniences and modern expectations. Spacious room. Comfortable bed. Free breakfast at the diner in the parking lot.

"Good place to stay in Palestine"

5
02/09/2016

This was my third stay in this property. The staff has always been helpful and friendly. I like the restaurant on the property - homestyle breakfast instead of the usual motel breakfast. The area is quiet and I felt safe staying there.

"Best Saty"

5
14/08/2016

Love staying at this location...they have a restaurant next door that we love going to with a free voucher from the hotel we have never been disappointed when we stay here ..I do wish the air conditioner wasn't so loud but I guess that is what you get with a window unit.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you, for reviewing your recent stay with us at BEST WESTERN Palestine Inn. We are delighted to read that you had a great stay. We hope to welcome you back to our hotel in the near future!

"Pleasant stay"

5
03/08/2016

3 week stay. Clean room. Good air conditioning for Texas summer. The Bird's Eye Restaurant free breakfast makes this stay great. Sit down table service with several free choices for breakfast and a full menu as well. When i go back to Palestine, this will gladly be my choice.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear James, Thank you for "5 star review" and taking the time to share your great feedback on our hotel. We are truly grateful for your business and hope to see you on your next visit to Palestine !!!

"So fun and pet FRIENDLY"

5
24/07/2016

This hotel was wonderful for me and my family! We were traveling with dogs and the entire staff was so accomodating! There was space for our pups to roam and Jackie was just AWESOME when I had to let him know we could not take our dogs where we though they could go! The staff was INCREDIBLE, smiling, helpful and always said hello! Breakfast was great and tasted wonderful! This is a great place to stay with your four legged friends! It was clean/quiet/nice cool room and the pup space is just incredible! We will be staying here again! Thanks Jackie and staff for a wonderful stay!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you, Susan for your 5-star review! We greatly appreciate your comments regarding our rooms and friendly staff. I'm so glad to hear you had an excellent experience with us! We hope to see you again soon!

"Very clean room!"

5
11/07/2016

My husband and I had a very pleasant stay at this Best Western! The room was very clean, nice, and smelled clean as well. Management even called us later and asked if everything was adequate in the room. The free breakfast we enjoyed was actually in a restaurant on/near the property. It was really good too. We definitely will stay here again when we visit Palestine.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for your detailed and glowing review ! We're delighted to hear you enjoyed your stay and your accommodations were comfortable. Our team of professionals truly love what they do and your comments regarding their superb service are greatly appreciated, and will be shared with the rest of the team. We hope you'll be staying with us again soon!

"Great stay!"

4
04/07/2016

Very clean room. Stayed in family room #117 with 3 beds and a loveseat. Wonderful for large family. Air conditioner was great, the only con (and not really a con) toilet/tub room small but that's the way they used to make them. That will not keep me from staying here every time I am in Palestine. Pool very clean, breakfast included at restaurant in parking lot. Hair dryer was not working and I forgot to tell management, hopefully he will see this. Drive right up to room, easier to unload luggage when you have an elderly Mother with you. Great stay will be back!!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for your wonderful review ! We're thrilled to hear you enjoyed our family room . I would like to share with you , that we have upgraded all our toilets recently .We hope to see you again soon !!!

"small"

4
27/06/2016

loved the facility employees were great very disappointed in the breakfast at the resturant , had to chose from a minue that doesn't make alot of since. pancakes with bacon no eggs or starch. be prepared to pay for breakfast

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Carla, Thank you so much for your valuable feedback we are so delighted that you enjoyed your stay at the Best Western Palestine Inn, I am deeply saddened to hear about your less than satisfactory experience at the restaurant , We have communicated this to the manager at the restaurant to ensure that this was an isolated event. Again thank you for your feedback

"One night stay on vacation trip."

5
22/06/2016

We had a great stay at this motel. It is an older motel, but nicely updated. Everything was clean and showed care and attention. The desk clerk was very friendly and made us feel welcome. We were impressed when we got a follow-up call to our room to be sure everything was OK. We will stay here again. The breakfast is in a real restaurant, not just a continental breakfast in a spare room.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear George, I am so happy that you enjoyed your recent stay with us at the Best Western Palestine ! We really appreciate you taking the time out of your day to provide us with such an excellent review and I am glad to hear that your overall experience was memorable. We definitely look forward to welcoming you back in the future.

"*****A Perfect Fit Nothing More Nothing Less*****"

5
16/06/2016

*****A Perfect Fit Nothing More Nothing Less***** Our check-in-date was in mid April, room # 109. Six weeks later it was time to say goodbye to the Property Manager "Jackie" and the Staff: John, Lavelle, Jaz, Jazmin, Maria, Amanda, Adela, Gion, Angela, and April. I am writing this review with great passion because in all our years of travel, we never found the perfect fit Until Now! * Affordability without compromising quality and comfort. * Our "Smoking" room was clean and fresh; no bugs, odors, rust, mildew, burns, nor broken goods. * A Motor-Hotel: we parked in front of our room (ground floor) * Exterior Corridors: to move around the property without getting rained on. * "DirecTV": having the 'Information Guide' is the difference between relaxation verses agitation. * Big Screen TV * Internet Access: fast and easy; at no extra charge. * Outdoor Swimming Pool (all the rooms have a poolside view) We are snow birds; so Jackie (with John's help) opened the pool a month earlier than the norm. * Quality Mattress and Pillows: sanitized bedding and towels, with blankets that allow your skin to breath. Extra pillows, towels, blankets, etc., were available upon request and Hassle Free. House keeping learned our routine and always kept us comfortable! * Guest Laundry was affordable and convenient. * Water Pressure (high) and plenty of hot water for showering. * Furniture was solid and up-to-date. * King bed, 2 night stands, full length mirror, fold out couch, end table, coffee table, desk, office chair, TV console with drawers and extra storage space. Plenty of leg room even after we moved in with 4 suit cases, multiple back packs, etc. * Frig, microwave, single cup coffee pot, iron/board, blow dryer. * Fluorescent lighting in the sink/ mirror area (separate from shower/ commode), and five more light sources throughout, with plenty of outlets for electronic devices. * A Breakfast House "Bird Cage" is right next door. * Exterior Property was in tip top shape; warm and inviting. * The Staff were well grounded individuals (professional): well groomed, helpful and always a friendly gesture in passing. * The Property Manager "Jackie" had a personality we were drawn to. His calm and uplifting presence spoke volumes. Intuitively, he brings out the best in people; he possesses a unique capacity for leadership. We said goodbye for now, knowing we will meet again soon. * Thank You each and every one, for making our stay so enjoyable. Sly and Vic

bestwesternpalestine, Owner at BEST WESTERN Palestine Inn, responded to this review
Dear Sly and Vic, What a delight to read the notes from your stay! We appreciate all of your kind words and recommendations, from location,amenities to room design. On behalf of the entire Best Western team, Again, thank you for taking the time to leave us this great review!

"A Super Added Amenity"

4
11/06/2016

Our sincere thanks to the ownership of Best Western Palestine Inn for having supplied contour sheets that actually fit the mattress. So many hotels have the thick mattresses but old-style contour sheets that will not hook under the mattress. Halfway through the night, the sheets are loose and creeping all over the place. But, our stay at BW Palestine Inn was very pleasant and comfortable. The room was very clean and the breakfast at the restaurant next door was quite good. I had an issue with the operation of the tv but management was there immediately and resolved the problem We will definitely stay there again if we overnight in Palestine.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you, for taking the time to share your experience. We are grateful for your gracious comments . We hope to welcome you back again soon! Warm regards, Jacky.

"Our place to stay in Palestine"

5
05/06/2016

We ride the Texas State Railroad train fairly often. Sometimes it leaves from Palestine and some times Rusk. When our trip originates in Palestine, this is the hotel we stay at. We have never had a bad stay and the management has always been friendly and helpful. In fact, the person at the desk has more than once remembered us from past stays (granted, the boys are hard to forget). Will continue to stay when we visit.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear James, Thank you so much for taking the time to leave us such an excellent review! I am so happy to hear that you enjoyed your stay with us at the Best Western Palestine . It always makes us happy to hear that our guests had a memorable stay from start to finish. We look forward to your return on a future visit with us!

"My home away from home"

5
05/06/2016

The location is perfect for me. And this might not be important for some but for me because I stay for several days while visiting family, I like that they have the same satellite service that I have at home. Makes it easier to find the shows that I like to watch...lol... Just wish the prices could be cheaper, who doesn't when traveling...lol..

"Business Trip"

5
15/05/2016

Very clean and the very friendly. I was dressed kind of weird (from a party before I got there) but they were still friendly and treated me well. Breakfast was very good for a free breakfast. Overall, I would stay again.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
We are delighted to read that you have been overall impressed with the quality of our hotel and service. Your kind comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Once again, thank you and your comments will be shared with the management & staff. We look forward to having the pleasure of welcoming you back in the not too distant future.

"Good Place to Stay"

5
13/05/2016

Always clean and comfortable. Breakfast really good also. Staff was excellent and helpfull. Stayed here several times in the past and have never been disappointed. Outside of hotel and the grounds are alway kept up and freshly painted. The pool and pool area are extremely clean and kept up. Will be back!

bestwesternpalestine, Owner at BEST WESTERN Palestine Inn, responded to this review
Mr Brian,Thanks for taking a moment to share your experience with us, It was uplifting to know that you where able to experience and enjoy the cleanliness and hospitality of our staff. Positive reviews from guests like you encourages us to even do a better job and create home away home experience. Once again thank you for your stay and will be looking forward to your return. Best Regards, BEST WESTERN Palestine Inn Staff.

"Great stay with friendly staff."

5
13/05/2016

I enjoyed my stay at this BW Hotel. All of the staff made my stay welcoming and were very friendly, even the maintenance man asked if was doing okay. Everything was run very well. I would advice staying at this hotel as not only did the staff make me feel welcome but the overall atmosphere that i felt was very safe.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for staying with us. We're very glad you enjoyed your stay. It's great to hear that you found your room clean and comfortable , and that you found the staff helpful and friendly. We very much look forward to welcoming you again for your next visit to Palestine. Take care until then!

"Biker friendly"

5
12/05/2016

Excellent service from the moment we walked in the door! Good value, very clean! Biker friendly and accommodating when storm blew in and letting us get our bikes under cover! All staff in the morning were friendly and courteous.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for your review and your kind words. We strive to provide exceptional service and to surprise our guests in a positive manner. you will always be able to get personal attention from all staff members, managers and owners. At BEST WESTERN Palestine Inn we are thankful to all our Biker Groups for staying with us. Kind Regards, Jacky.

"Very nice."

4
03/05/2016

This is a very nice hotel. Very clean and comfortable. They give you a breakfast voucher to the breakfast restaurant next door. Breakfast is awesome. Only thing I can see that could use improved is the truck parking. But a few happy customer here.

"Excellent Service"

5
28/04/2016

During a time when I unexpectedly needed a place to stay, the staff at the Best Western in Palestine Texas made sure I had what I needed. I felt comfortable and safe during a distressing time! I highly recommend Best Western Palestine Inn and the staff!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for your review . We do appreciate your comments and are pleased to hear that your stay with us was to your liking. We agree that our location is great and that the staff tries very hard to make everyone's stay a great one! We hope to see you again in the future.

"Where to stay for Old Pal Festival"

4
04/04/2016

For 15 years this has been the official hotel for the Old Pal festival. The quality of service and amenities has remained consistent. The free breakfast provided for the hotel guests is decent and you can order from the mail menu if you wish.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for taking the time to write such a great review! We always strive to provide our Guests with the best, so its always great to hear that our Guests feel they have received the best of service while staying with us.Thanks again for acknowledging the hard work our staff puts forth! We look forward to seeing you again! Jacky General Manager

"Good value"

4
17/03/2016

Hotel was $20 cheaper than nearby hotels. Room was clean and comfortable. Free breakfast at walk to restaurant was very good. Only issue was water temp. of shower fluctuated. Management and staff were accommodating and friendly. Good value.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for the review! Being that Guest satisfaction is always number one in our book, your feed back is very much appreciated, and will be taken into consideration. Thank you for choosing Best Western Palestine Inn, and we hope to see you again! Jacky General Manager

"Wonderful place to stay!"

5
08/02/2016

Our experience with Best Western Palestine Texas was awesome. Perfect in every way. Professional staff, excellent king bed...very very clean and delicious breakfast. Couldn't ask for more. Wonderful! Excellent! Highly recommend!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Miss Rhonda, On behalf of the entire team here at the BEST WESTERN PALESTINE INN, I want to thank you for your recent review response and generous comments. It is our goal to ensure all of our guests enjoy their stay 100% of the time. That's our commitment, We certainly hope that in your future travels you always choose BEST WESTERN HOTELS , and of course, should you return to the PALESTINE, TX area, we would truly love to have you stay with us again! GUEST REPRESENTATIVE, JACKY BEST WESTERN PALESTINE INN.

"No Surprises!"

5
27/12/2015

This is our third time to stay at this property. While it is not as large or modern as some of the Best Western properties, it is still a solid choice for overnight lodging. Our king room was clean and well appointed. It had a small refrigerator and microwave, and a large flat-screen TV. The bed was triple-sheeted with a duvet and the bathroom had standard amenities of soaps and shampoo. As in our other stays, we had a great nights sleep and enjoyed the breakfast at the Birds Nest Cafe on site. That is much better than some of the continental breakfasts provided by other hotels.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Thank you for your recent correspondence regarding the BEST WESTERN Palestine Inn Hotel. We appreciate you taking the time to make us aware of your great experience during your recent stay. It's rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. For years we have been providing great service and accommodations and your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the BEST WESTERN Palestine Inn a leader in excellence.

"Second visit so HAPPY "

5
26/12/2015

This is our second stay at this Best Western ... Very clean, very nice people and a HOT breakfast, eggs, pancakes next door in restaurant for FREE of your choice.... This time hubby got a smoking room, I don't smoke and I could not smell the cigarette smell... I just smelt clean orange scent.. Comfortable bed, pillows Happy couple here!! Highly recommend and we got a Senior discount :))

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Rettahere2 , We are pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue..

"Dogs barking, rooms smelled like cigarettes, exterior entrance. AVOID AT ALL COSTS!"

1
20/12/2015

We booked the Best Western based on proximity to the Polar Express train. I was traveling with another mom and our 5 children under age 8. We arrived at the hotel, got our room keys and discovered that all of the rooms had exterior entrances. Our rooms (we had two next to each other) reeked of cigarettes and there were 3 dogs in the room below us that barked incessantly. It took all of 5 minutes for us to realize that we did NOT want to stay here for the night. We explained all of this to the manager, who became completely rude and aggressive. He agreed to refund us our money, then changed his mind and shoved the phone at me and told me to call BW customer service. All we wanted to do was get out of there, so we left. We found accommodations at the La Quinta in Palestine and it was like the Plaza Hotel in NY compared to the Best Western! It was spotless, newly remodeled, safe (no exterior entrances to guest rooms), the breakfast was great for the kids, it was like night and day. We were grateful to the La Quinta staff for getting us rooms at the very last minute (most hotels were booked). We will stay there from now on and tell all of our friends about our great experience! As for the Best Western, it should have been called the WORST Western. We have stayed at many hotels (including BW) over the years, and the Best Western Palestine was our worst experience ever.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Jennifer, Thank you for your feedback. I am very sorry to hear that you had an unpleasant experience at our hotel. I wish that you would have at least given us a chance to correct the issues you had. I do apologize again and again that you feel i was unfair and rude. I was sticking to the standards which are set during these special events and I assure you I held to with every single individual whom booked at our hotel during this time . Thank you for taking the time, again, to express your concerns with our hotel and I wish you safe and happy travels in the future.

""Best value in town""

5
16/12/2015

We were pleasantly surprised with the comfort and cleanliness of the room for 2 adults and 2 small children. The owner was super helpful with recommending places to visit and dine at while in town. We not only got a great price for a room we got a voucher for a hot breakfast for all 4 of us at the Bird's Cage Cafe in front of the hotel. Many locals go there for breakfast and rightfully so. It was quite yummy. Move over continental breakfast...get a real home cooked meal when you stay at this hotel. Our 4 and 5 yr old gave the stay a huge thumbs up!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Shannon, We love it, when our guest's love it ! Thank you for staying with us and thanks for dropping us a line! We hope to see you soon in the near future. Nancy Tilson,

"Good service"

5
15/12/2015

Would highly recommend this motel. We have stayed there a few times knowing we would get excellent service from all the staff. The rooms are very clean and all the staff we have been in contact with have been very helpful and friendly. Cannot find fault with anything.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Fred, Thank you for your feedback. We are thrilled that you enjoyed your time with us - we loved having you! We hope that you will visit us again during your next trip to the area. Take care. Nancy Tilson,

"Great value ... exceptional staff"

5
08/12/2015

We were in Palestine for a wedding. Through the reservation process on through the wedding the hotel and staff were very friendly and professional. I'm not a fan of the older style motels with access directly to the outside, but felt right at home here. I'd recommend this BW anytime. Thanks to Jackie and the others there!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Jim, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"My Fifth Stay This Year"

4
08/12/2015

I go to Palestine five times each year to perform on the Dogwood Jamboree. I stay at the best Western for several reasons. It is close to the civic center which is the site for the Jamboree. The staff is always friendly and accommodating to my needs. Plenty of TV channels and free wi-fi are a benefit. The rooms are always clean and comfortable. I don't remember ever being disappointed with this facility.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Joe, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"Good Value"

3
25/11/2015

The best I can describe the hotel stay is a good value! Clean and rooms that don't offer much. I'm used to staying at Hilton, Holiday Inn, or Hotel Indigo. I know I'm not comparing apples to apples. Overall enjoyed the stay. 2 cons that stuck out the most. Bed was uncomfortable as in feeling springs.... Wifi barely had a signal where we were located.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear bwhitsonjr , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"Friendly staff, small beds"

3
19/11/2015

The beds are truly full size beds, which not many hotels have anymore. So we had to get another room because an adult and a child could have slept in the bed but with the way my kids move around it would not have been a good nights sleep. The hotel staff were very nice and helped us find another room at the same rate we were paying. The breakfast is at an actual restaurant in the parking lot but it is very small and not able t handle the rush of guests as there are not many tables. The food was good though and service was fairly fast.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Shannon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"Good Value"

4
13/11/2015

Very friendly and helpful staff. Nice TV with Satellite HBO and Cinemax. AC works well if you enjoy a cold room but a bit noisy which can make the TV difficult to hear. Train passing by occasional in the distance can be heard but not a deal-breaker. Hot breakfast served a restaurant on property. Limited meal options and printed on coupon. Additional items are extra. Unfortunately, our coupon was so faint, we couldn't read it so had to rely on the waitress to list our options. Would stay again if we visit Palestine again.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Jeffrey, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"Stay again"

5
10/11/2015

We were moving the in-laws out of the Crockett house. Even though we had a 30 minute drive, this hotel was the best choice we made. Hotels in Crockett are over priced and are not as nice as this Best Western. The staff were great, took the time to interact with every person as we checked in. Felt like family.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Mr Zuca, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"Family Friendly Hotel"

5
07/11/2015

My husband and I had a great stay at this hotel. The bed was so comfortable, I slept like a baby. The whole staff of the hotel went out of their way to meet every need. This was a great stay. The food was fantastic. Great place to stay.

bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Cindy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"So much better than modern hotel brands"

5
26/10/2015

Was so nice to stay in a place that wasn't the modern, over-priced, stamped out, generic hotel. Or as I like to call it "staying in Gen-Erica." The Best Western Palestine was anything but run of the mill. Although it is a little old, it is also extremely clean and the staff was very friendly and helpful. Was my first visit to Palestine, TX and was there for a work assignment at the U-P. Am so happy that we chose this property. Clearly the ownership has a lot of pride in their holdings. It shows from the way they treat every customer, how clean the rooms are as well as the common areas, and how they make you feel like you are at home. Thank you Best Western Palestine!

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear James. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson BEST WESTERN Palestine Inn

"great experience"

5
19/10/2015

Awesome stay will be back - the beds was relaxing- water pressure was on time next time just offer more breakfast choices the hotel clerk( Kelly) was just tooo nice bathroom very clean the air worked very good >

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Debra, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson. BEST WESTERN Palestine Inn

"Very clean and comfortable"

5
15/10/2015

My wife and I spent one night in this hotel and loved it. We were greeted warmly and welcomed by the on duty staff. The room was very clean and comfortable and the parking area well illuminated. Our free breakfast was outstand and very filling. If we are ever in the Palestine area again, we will stay at this hotel.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Ken, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson. BEST WESTERN Palestine Inn

"Helpful Staff"

4
12/10/2015

When I arrived, I had been placed in an upstairs room. As soon as the hotel desk clerk realized I am was senior adult, they changed my room to downstairs. I really appreciated that! I can walk up stairs, but prefer not to. A very nice place to stay.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Nita, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson. BEST WESTERN Palestine Inn

"Wonderful"

5
10/10/2015

Clean, modern, comfortable accommodations. Extremely friendly and helpful staff. Good location. Great, free and hot breakfast at small diner on same lot. Lots of parking. Whole area very neat. Easy to find on Hwy 84 and close to downtown and train station. Booked on-line and was quite surprised since you never know exactly what a hotel/motel will actually be like.

bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review
Dear Barbara, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 903-723-4655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Representative *Nancy Tilson. BEST WESTERN Palestine Inn

"Great Experience!!"

5
05/10/2015

The beds were very comfortable. The room was clean. Everyone was very nice and the complimentary breakfast was wonderful. Everyone was very professional. I would recommend this hotel and I will stay here again!

"Comfortable and Excellent Customer Service!"

4
29/09/2015

My family and I stay here every time we visit Palestine. The hotel Manager always recognizes us, and the staff go out of their way to make sure we have anything we need. The rooms are clean and well-maintained. We used the outdoor pool with our kids during this visit, and it was also very clean and well-maintained. The hot breakfast at the little restaurant on the property is an added perk!

"LOVED IT"

5
29/09/2015

very friendly staff, very efficient check-in: when we arrived, having booked just about two hours earlier, the paperwork was all ready, and we were in our rooms within minutes. The hotel has a great location, within blocks of restaurants . They are also very friendly toward motorcyclists, e.g., with extra cleaning rags. The rooms were clean and updated. Wifi was pretty good. Home cooked breakfast is served at a restaurant and it was really delicious ,Breakfast at the restaurant comes free with hotel stay thought it was a great value , will be sending all my biker friends on your way.

"Prison visits"

5
28/09/2015

I try to visit my son every other month, or so, at the prison in the area, and the people at this hotel property are extremely friendly and compassionate. They have been very helpful whenever any need has come up. The staff at the restaurant is also friendly and helpful.

"Clean room for the price"

3
28/09/2015

Stayed in BW Palestine for night to watch a football game in a neighboring town. Nice room....clean. Lobby needed updated as did the room. Breakfast was served in a café located next to the hotel. Food was very good. Locations was quiet and grounds well kept.